Apr 19, 2026
Full time
Overview Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro provides real-time guidance so teams can scale with confidence. Aircall is headquartered in Paris with a North American presence in Seattle and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We're a product-driven, execution-focused company with visible impact and rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here. About the Role We are looking for a Database Engineer with a platform mindset to join our Infrastructure department. In this role, you will move beyond managing tickets or manually tuning SQL queries. You will be a force multiplier and an enabler focused on reliability and scalability, codifying deep database expertise into tools, modules, and platforms that make database management and observability effortless for product engineers. You will build the "Golden Paths" that allow developers to spin up, scale, and monitor databases autonomously, ensuring safety, security, and best practices by default. The Mission: Make "The Right Way" the "Easy Way" You will abstract the complexity of our data layer. When a developer needs a database, they shouldn't need to be an expert in AWS parameter groups or replication lag-your tools should handle that complexity for them. What You'll Do Build Self-Service Tooling: Design and develop internal platform capabilities (using Terraform and automation scripts) that allow engineers to provision and manage their own data resources. Turn complex infrastructure requirements into simple, declarative interfaces for developers. Embed Knowledge into Code: Shift left your database expertise. Write automation that applies best practices for indexing, schema design, and security configurations, effectively embedding your knowledge into the platform. Democratize Observability: Create out-of-the-box observability. Build systems in which databases are preconfigured with the right dashboards, SLIs/SLOs, and alerts in Datadog, making performance visibility automatic. Automate Guardrails: Implement automated checks and policy-as-code (e.g., OPA, Terraform Sentinel) to prevent dangerous operations while enabling safe fast development. Evolve the Stack: Architect and maintain core data infrastructure codebases for AWS RDS (Postgres+MySQL), OpenSearch, ElastiCache and DynamoDB. Educate & Enable: Act as a consultant to engineering teams, promoting database literacy and helping teams leverage the platform you build. Technical Stack Cloud & IaC: AWS, Terraform (Advanced usage) Scripting/Coding: Python, Go, Bash Data Stores: RDS Postgres, RDS MySQL, DynamoDB, OpenSearch, ElastiCache Observability: Datadog Orchestration: GitLab CI, Kubernetes A Little About You You have at least 3+ years of experience in Database Engineering and Infrastructure, specializing in design, automation, and optimization of distributed data stores. Enabler: You derive satisfaction from making others more productive. Automation First: You automate manual tasks with scripts or tools. AI First Mindset: You focus on leveraging AI to drive efficiency and innovation. Communication: You can explain complex database constraints to developers and communicate effectively with stakeholders regarding incidents, changes, and projects. Why Join Us? Key moment to join Aircall in terms of growth and opportunities People matter; work-life balance is important at Aircall Fast-learning environment, entrepreneurial spirit, and strong team 45+ nationalities; cosmopolitan and multicultural mindset Competitive salary package & benefits DE&I Statement: Aircall believes in diversity, equity and inclusion as core to our journey. We promote active inclusion to foster belonging for all and are committed to equal opportunities to develop and thrive. We are dedicated to hiring a diverse and multicultural team and encourage applications from traditionally underrepresented backgrounds.