A client of mine, a forward-thinking and dynamic construction consultancy, are keen to speak with an experienced Senior Building Surveyor who is eager to take on responsibility, lead exciting projects, and play a key part in shaping the future of their London team. Offering the successful Surveyor the opportunity to deliver a broad range of projects across healthcare, blue light, local government, and education, this is a chance to join a practice that truly values its people and empowers them to grow. The Company's Profile With a strong reputation for delivering exceptional consultancy services and a commitment to championing sustainability, this consultancy balances the expertise to deliver high-profile projects with the agility to genuinely support and invest in their employees. Their people-first culture is at the heart of everything they do, ensuring not only successful projects but also a supportive and rewarding working environment. The Senior Building Surveyor's Role The successful Senior Building Surveyor will take ownership of projects from inception through to completion, leading with confidence and minimal supervision. You will work collaboratively with clients, consultants, and stakeholders while managing a variety of professional services and technical matters. From condition surveys and dilapidations through to full-scale project delivery, this is a diverse role offering both challenge and opportunity. Responsibilities Lead projects of varied scale and complexity, from initial design to completion Act as Contract Administrator or Employer's Agent Prepare and manage tender documentation and procurement advice Undertake condition and measured surveys, site inspections, and technical reports Oversee professional matters such as Party Wall, Acquisition Surveys, and Dilapidations Advise on statutory approvals including Planning, Building Control, and Listed Building Consent Support and mentor junior surveyors within the team Maintain strong client relationships and contribute to generating new business opportunities Ensure all work is carried out in line with health, safety, and sustainability standards The Successful Senior Building Surveyor Will Have Qualifications: Ideally Chartered (RICS) or working towards chartership (full support provided) Degree qualified (RICS accredited or equivalent) Knowledge & Attributes: Proven experience as a Building Surveyor Ability to manage complex projects through their full lifecycle Strong leadership, client-facing, and mentoring skills Commercial awareness with the ability to contribute to fee management and bids In-depth knowledge of building defects, CDM regulations, and construction health & safety In Return? £60,000 - £70,000 (dependent on experience) 33 days holiday (including bank holidays) + birthday leave + Christmas shutdown Option to buy or carry over additional holiday days Private health cover from day one Enhanced maternity, paternity, and charitable volunteer leave Agile working policy Annual bonus and salary review Company pension scheme Cycle-to-work scheme, wellbeing app, and EAP support Career development, chartership support, and training opportunities Internal mentoring and referral bonus schemes If you're a Senior Building Surveyor looking to take the next step in your career, please contact Chris van Aurich at Brandon James.
Dec 15, 2025
Full time
A client of mine, a forward-thinking and dynamic construction consultancy, are keen to speak with an experienced Senior Building Surveyor who is eager to take on responsibility, lead exciting projects, and play a key part in shaping the future of their London team. Offering the successful Surveyor the opportunity to deliver a broad range of projects across healthcare, blue light, local government, and education, this is a chance to join a practice that truly values its people and empowers them to grow. The Company's Profile With a strong reputation for delivering exceptional consultancy services and a commitment to championing sustainability, this consultancy balances the expertise to deliver high-profile projects with the agility to genuinely support and invest in their employees. Their people-first culture is at the heart of everything they do, ensuring not only successful projects but also a supportive and rewarding working environment. The Senior Building Surveyor's Role The successful Senior Building Surveyor will take ownership of projects from inception through to completion, leading with confidence and minimal supervision. You will work collaboratively with clients, consultants, and stakeholders while managing a variety of professional services and technical matters. From condition surveys and dilapidations through to full-scale project delivery, this is a diverse role offering both challenge and opportunity. Responsibilities Lead projects of varied scale and complexity, from initial design to completion Act as Contract Administrator or Employer's Agent Prepare and manage tender documentation and procurement advice Undertake condition and measured surveys, site inspections, and technical reports Oversee professional matters such as Party Wall, Acquisition Surveys, and Dilapidations Advise on statutory approvals including Planning, Building Control, and Listed Building Consent Support and mentor junior surveyors within the team Maintain strong client relationships and contribute to generating new business opportunities Ensure all work is carried out in line with health, safety, and sustainability standards The Successful Senior Building Surveyor Will Have Qualifications: Ideally Chartered (RICS) or working towards chartership (full support provided) Degree qualified (RICS accredited or equivalent) Knowledge & Attributes: Proven experience as a Building Surveyor Ability to manage complex projects through their full lifecycle Strong leadership, client-facing, and mentoring skills Commercial awareness with the ability to contribute to fee management and bids In-depth knowledge of building defects, CDM regulations, and construction health & safety In Return? £60,000 - £70,000 (dependent on experience) 33 days holiday (including bank holidays) + birthday leave + Christmas shutdown Option to buy or carry over additional holiday days Private health cover from day one Enhanced maternity, paternity, and charitable volunteer leave Agile working policy Annual bonus and salary review Company pension scheme Cycle-to-work scheme, wellbeing app, and EAP support Career development, chartership support, and training opportunities Internal mentoring and referral bonus schemes If you're a Senior Building Surveyor looking to take the next step in your career, please contact Chris van Aurich at Brandon James.
Growth Administrator (on-site) / 40 hours per week / OneMedical Group, Leeds Join us on a mission to deliver healthcare differently!Are you highly organised, proactive, and excited by the idea of supporting meaningful projects that positively impact communities across the UK? Do you enjoy research, coordinating projects, and being the person who brings structure, clarity, and creativity to a busy team?If so, wed love you to join our Growth Team at OneMedical Group. Main duties of the job As our Growth Administrator, you'll play a key role in helping us secure new opportunities and retain valued services. You'll provide essential administrative, research, and coordination support that keeps our Growth function running smoothly day-to-day. You'll be involved in every stage of the bid process sourcing opportunities, coordinating responses, developing content, and supporting high-quality submissions that reflect the best of who we are. Your work will directly contribute to the development of innovative, community-focused healthcare solutions. Interview dates: First-stage interviews will be held virtually on 19th December 2025 and will last approximately 30 minutes.Candidates who are successful at this stage will be invited to attend a second, in-person interview, which will last approximately 1 hour. The date for the second interview will be communicated following completion of the first-stage interviews. Note: Right to work in the UK: Please note that we are unable to offer visa sponsorship for this position. Applicants must therefore already have the right to live and work in the UK at the time of application. Location: This role will require working from our base office at Bank Top Support Centre, Black Hill Rd, Leeds LS21 1PY.Please note that there is no public transport to our head office where this role would be based, so own transport would be required. About us At OneMedical Group, we believe there's a better way to care for communities.Founded in 2004 as a family-run organisation, our purpose is powerful: to provide a healthier future for all. Guided by our core values; People First, Working Together and a Healthier Future, we are committed to delivering healthcare differently, with compassion, innovation, and a deep-rooted dedication to reducing health inequalities. We have two different arms within our organisation OneMedical Property (Healthcare Property Developer) and OneMedicare (NHS Care Delivery), with all teams united by our shared purpose and collaborative spirit. We value the diversity of skills and perspectives within our organisation, knowing that its through learning from one another and working together that we can truly make a difference. We are committed to NHS principles and we are focused on services that individuals and communities trust to help them live healthier lives, improve their quality of life and achieve better health outcomes. Job responsibilities Your responsibilities will include: Sourcing Opportunities Monitor and track new opportunities via multiple portals. End-to-End Bid Coordination Facilitate bid meetings, collate responses, track progress, and lead submissions. Research & Analysis Conduct research into strategy, specifications, and market intelligence. Content Development Manage clear, concise, persuasive content using bid information, research, and subject matter expertise; work with AI tools to support high-quality bid writing. Document Preparation Manage compliant tenders, proposals, and supporting materials aligned with OneMedical Groups values and objectives. Editing & Proofreading Review and refine content for structure and consistency; ensure win themes are embedded; produce case studies for use in responses. Collaboration Work closely with internal teams and external partners to gather information and produce compelling bids. Data & Reporting Collate, analyse and present business reports, such as, opportunity pipeline, governance, and monthly reports for Growth team, Directors and Subject Matter Experts across the business, as well as handling ad hoc information and data analysis requests for both internal and external customers. If youre excited by the idea of contributing to impactful healthcare services and enjoy producing high-quality written work, wed love to hear from you. Why join OneMedical Group? The chance to be part of a supportive, forward-thinking team Opportunities to work on meaningful, varied projects The ability to shape impactful service proposals that improve patient outcomes A culture that values collaboration, innovation, and continuous improvement Why join us? What we offer 33 days annual leave (inc. Bank holidays), which rises with length of Service Extra day of leave per year for work anniversary Enhanced Maternity, Maternity Support (Paternity), Adoption pay Continued personal and professional development Participation in OMGs refer a friend scheme Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme Access to NHS Discounts Working in a vibrant, countryside location; a place not just to build your career, but make great friends and have a great experience along the way Company pension OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: Person Specification Experience Experience in bid coordination or familiarity with tender processes Skills and Knowledge Excellent planning and organisational skills Strong data analysis and reporting capabilities Confident communicator at all levels Exceptional attention to detail Able to prioritise multiple tasks and meet tight deadlines Positive attitude to learning and problem solving Strong team player, able to collaborate across functions Comfortable working flexibly during busy periods Willing to support administrative tasks at all levels Proficient in Microsoft Office (Word, PowerPoint, Excel) Understanding of healthcare or public sector bidding Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Dec 15, 2025
Full time
Growth Administrator (on-site) / 40 hours per week / OneMedical Group, Leeds Join us on a mission to deliver healthcare differently!Are you highly organised, proactive, and excited by the idea of supporting meaningful projects that positively impact communities across the UK? Do you enjoy research, coordinating projects, and being the person who brings structure, clarity, and creativity to a busy team?If so, wed love you to join our Growth Team at OneMedical Group. Main duties of the job As our Growth Administrator, you'll play a key role in helping us secure new opportunities and retain valued services. You'll provide essential administrative, research, and coordination support that keeps our Growth function running smoothly day-to-day. You'll be involved in every stage of the bid process sourcing opportunities, coordinating responses, developing content, and supporting high-quality submissions that reflect the best of who we are. Your work will directly contribute to the development of innovative, community-focused healthcare solutions. Interview dates: First-stage interviews will be held virtually on 19th December 2025 and will last approximately 30 minutes.Candidates who are successful at this stage will be invited to attend a second, in-person interview, which will last approximately 1 hour. The date for the second interview will be communicated following completion of the first-stage interviews. Note: Right to work in the UK: Please note that we are unable to offer visa sponsorship for this position. Applicants must therefore already have the right to live and work in the UK at the time of application. Location: This role will require working from our base office at Bank Top Support Centre, Black Hill Rd, Leeds LS21 1PY.Please note that there is no public transport to our head office where this role would be based, so own transport would be required. About us At OneMedical Group, we believe there's a better way to care for communities.Founded in 2004 as a family-run organisation, our purpose is powerful: to provide a healthier future for all. Guided by our core values; People First, Working Together and a Healthier Future, we are committed to delivering healthcare differently, with compassion, innovation, and a deep-rooted dedication to reducing health inequalities. We have two different arms within our organisation OneMedical Property (Healthcare Property Developer) and OneMedicare (NHS Care Delivery), with all teams united by our shared purpose and collaborative spirit. We value the diversity of skills and perspectives within our organisation, knowing that its through learning from one another and working together that we can truly make a difference. We are committed to NHS principles and we are focused on services that individuals and communities trust to help them live healthier lives, improve their quality of life and achieve better health outcomes. Job responsibilities Your responsibilities will include: Sourcing Opportunities Monitor and track new opportunities via multiple portals. End-to-End Bid Coordination Facilitate bid meetings, collate responses, track progress, and lead submissions. Research & Analysis Conduct research into strategy, specifications, and market intelligence. Content Development Manage clear, concise, persuasive content using bid information, research, and subject matter expertise; work with AI tools to support high-quality bid writing. Document Preparation Manage compliant tenders, proposals, and supporting materials aligned with OneMedical Groups values and objectives. Editing & Proofreading Review and refine content for structure and consistency; ensure win themes are embedded; produce case studies for use in responses. Collaboration Work closely with internal teams and external partners to gather information and produce compelling bids. Data & Reporting Collate, analyse and present business reports, such as, opportunity pipeline, governance, and monthly reports for Growth team, Directors and Subject Matter Experts across the business, as well as handling ad hoc information and data analysis requests for both internal and external customers. If youre excited by the idea of contributing to impactful healthcare services and enjoy producing high-quality written work, wed love to hear from you. Why join OneMedical Group? The chance to be part of a supportive, forward-thinking team Opportunities to work on meaningful, varied projects The ability to shape impactful service proposals that improve patient outcomes A culture that values collaboration, innovation, and continuous improvement Why join us? What we offer 33 days annual leave (inc. Bank holidays), which rises with length of Service Extra day of leave per year for work anniversary Enhanced Maternity, Maternity Support (Paternity), Adoption pay Continued personal and professional development Participation in OMGs refer a friend scheme Employee Assistance Program run by awarding winning Health Assured Eye care scheme free eye test plus a contribution towards glasses Cycle to work scheme Access to NHS Discounts Working in a vibrant, countryside location; a place not just to build your career, but make great friends and have a great experience along the way Company pension OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: Person Specification Experience Experience in bid coordination or familiarity with tender processes Skills and Knowledge Excellent planning and organisational skills Strong data analysis and reporting capabilities Confident communicator at all levels Exceptional attention to detail Able to prioritise multiple tasks and meet tight deadlines Positive attitude to learning and problem solving Strong team player, able to collaborate across functions Comfortable working flexibly during busy periods Willing to support administrative tasks at all levels Proficient in Microsoft Office (Word, PowerPoint, Excel) Understanding of healthcare or public sector bidding Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
JOB TITLE: Senior Brand Partnerships Administrator LOCATION: Head Office, Moorgate, London CONTRACT: Permanent, Full-Time HOURS: 35 hours over 5 days per week SHIFT PATTERN: Monday - Friday SALARY: Starting at £28,000 per annum Job Overview Apricot is an established British brand that can be found on the largest UK websites, including Next, Very and SilkFred, alongside international websites such as Zalando and Otto. We also have established UK and international wholesale accounts, with clients in Canada, USA and Europe. The Senior Brand Partnerships Administrator will be responsible for collating and managing all related product and shipping data as well as overseeing weekly sales reports. They will play an essential part in the success of our wholesale and marketplace business, implementing efficient and reliable data collection and presentation, providing the International Shipping Coordinator with the relevant information that supports strategic planning and decision making. Key Responsibilities USA/Canada Maintain the master sheet for each season Collecting samples and manage the process of shipping samples to wholesale clients Support shooting of sample images Prepare commercial invoices Organise and follow up shipments if required Keep shipping schedule updated Check invoices against orders and goods received for approval Collect and record shipping, tax, and duties cost for shipments GRN stock into USA/ Canadian branches Gather sales data and prepare for Fashion Master system Source images for the Canadian sales team Marketplace/3rd Party Sites/ Wholesale Update and analyse weekly sales Source images from the in-house Design team Prepare information sheets for various marketplace sellers Create weekly stock/Product info sheets to ensure online marketplaces hold a healthy stock position and have regular newness, aligning with store intake schedule. Upload images to the various marketplaces Raise any marketplace issues and suggest changes to ways of working to improve efficiency General Spot patterns in data and make recommendations for action, based on these patters Fold, pack and prepare samples for shipping as and when required Support the International Logistics Coordinator and wider team with any other tasks as required Key Relationships 3rd party suppliers and service providers Design & Technical teams Buying team Ecom Team This is not an exhaustive list of your responsibilities and in the interests of the day-to-day operation of the business you may be required to carry out work that is not detailed in this document. Know-How High-level intermediate to advanced user of MS Excel Excellent verbal and written communication Demonstrable creative approach to data collection and presentation Our ideal candidate will be e-Commerce aware, ideally coming from a role in shipping, wholesale or a highly analytical administrative role Skills & Behaviours Passionate about the Apricot brand; a true brand ambassador Adaptable & flexible, happy to work beyond own remit Highly numerate and analytical, with outstanding attention to detail Organised and efficient, able to prioritise effectively Able to deal with multiple information sources Passion for data collection and manipulation Delivers results in a timely manner Remains calm under pressure Able to work to tight and changeable deadlines Proactive, able to self-manage and work on own initiative Relentlessly looks to improve working processes and practices with a commercial approach Remains positive in the face of challenge or adversity Solutions oriented when faced with a challenge
Dec 15, 2025
Full time
JOB TITLE: Senior Brand Partnerships Administrator LOCATION: Head Office, Moorgate, London CONTRACT: Permanent, Full-Time HOURS: 35 hours over 5 days per week SHIFT PATTERN: Monday - Friday SALARY: Starting at £28,000 per annum Job Overview Apricot is an established British brand that can be found on the largest UK websites, including Next, Very and SilkFred, alongside international websites such as Zalando and Otto. We also have established UK and international wholesale accounts, with clients in Canada, USA and Europe. The Senior Brand Partnerships Administrator will be responsible for collating and managing all related product and shipping data as well as overseeing weekly sales reports. They will play an essential part in the success of our wholesale and marketplace business, implementing efficient and reliable data collection and presentation, providing the International Shipping Coordinator with the relevant information that supports strategic planning and decision making. Key Responsibilities USA/Canada Maintain the master sheet for each season Collecting samples and manage the process of shipping samples to wholesale clients Support shooting of sample images Prepare commercial invoices Organise and follow up shipments if required Keep shipping schedule updated Check invoices against orders and goods received for approval Collect and record shipping, tax, and duties cost for shipments GRN stock into USA/ Canadian branches Gather sales data and prepare for Fashion Master system Source images for the Canadian sales team Marketplace/3rd Party Sites/ Wholesale Update and analyse weekly sales Source images from the in-house Design team Prepare information sheets for various marketplace sellers Create weekly stock/Product info sheets to ensure online marketplaces hold a healthy stock position and have regular newness, aligning with store intake schedule. Upload images to the various marketplaces Raise any marketplace issues and suggest changes to ways of working to improve efficiency General Spot patterns in data and make recommendations for action, based on these patters Fold, pack and prepare samples for shipping as and when required Support the International Logistics Coordinator and wider team with any other tasks as required Key Relationships 3rd party suppliers and service providers Design & Technical teams Buying team Ecom Team This is not an exhaustive list of your responsibilities and in the interests of the day-to-day operation of the business you may be required to carry out work that is not detailed in this document. Know-How High-level intermediate to advanced user of MS Excel Excellent verbal and written communication Demonstrable creative approach to data collection and presentation Our ideal candidate will be e-Commerce aware, ideally coming from a role in shipping, wholesale or a highly analytical administrative role Skills & Behaviours Passionate about the Apricot brand; a true brand ambassador Adaptable & flexible, happy to work beyond own remit Highly numerate and analytical, with outstanding attention to detail Organised and efficient, able to prioritise effectively Able to deal with multiple information sources Passion for data collection and manipulation Delivers results in a timely manner Remains calm under pressure Able to work to tight and changeable deadlines Proactive, able to self-manage and work on own initiative Relentlessly looks to improve working processes and practices with a commercial approach Remains positive in the face of challenge or adversity Solutions oriented when faced with a challenge
Required for: as soon as possible Location: across both Westminster School and Westminster Under School Contract: full-time, temporary (12-month fixed-term contract) Salary: £55,000 - £60,000 per annum Benefits include: Free school meals when on-site 25 days paid holiday, as well as a discretionary Christmas shutdown period Generous School pension scheme Free access to the School's leisure facilities, including a fitness gym (restricted hours). Cycle to Work Scheme and season ticket loans following completion of our standard probation period Private medical insurance (opt in). Deadline for applications is midday on Monday 5th January 2026. Interviews will take place in-person shortly after the closing date. The Head of Facilities Management is responsible for the effective and efficient delivery of a wide range of facilities services (hard and soft) at Westminster School, and the overall presentation of both school sites. This includes overseeing security, fire safety, waste management, laundry, events, and logistics, ensuring all services meet the highest standards of safety, compliance, and customer satisfaction. The Head of Facilities Management leads multiple teams and manages key service contracts, working closely with internal and external stakeholders to support the smooth and sustainable daily running of large and busy sites. They will uphold high standards, ensuring compliance, and driving continuous improvement of services that directly impact the daily life of pupils, staff, and visitors. This role will report to the Assistant Director of Estates and Operations. Immediate Line Management Responsibility Security & Fire Manager Senior Porter Laundry Supervisor Front of House (reception) team Key Responsibilities Contract Management & Logistics Oversee pest control, laundry, linen supplies, and waste management services across the sites. Manage service contracts for recycling, bulk and confidential waste, and compacting machines. Order and maintain furniture for common spaces, Day and Boarding Houses, and coordinate replacements as needed. Manage the school's vehicle fleet, including maintenance, tax and MOT, permits, and incident response. Security & Fire Safety Lead 24/7 security team, overseeing access control (ACT system), CCTV, and key management. Manage School security operations and systems to safeguard pupils, staff and parents, visitors and property, including monitoring and advising on any serious breaches of security. Liaise with police, Abbey, and other agencies on security matters, including major events and incidents. Represent the school on the Dean's Yard Security Forum and participate in the Critical Incident Control Team. Act as Fire Officer, overseeing statutory servicing, fire drills, alarm systems, and fire risk assessments. Chair the Fire Safety Committee, with oversight for preparing agenda and papers, and report to the Health & Safety Committee. Respond to security and fire incidents across both sites, ensuring robust emergency procedures. Team Leadership & Stakeholder Engagement Line management of aforementioned teams, ensuring effective performance, and professional development of individuals. Act as the main interface between the School and Loadstone House for the cleaning and hospitality staff on both sites. Attend weekly operational briefings with the Deputy Head (Co-Curriculum, Events & Planning) representing facilities management to inform stakeholders at the Great School, and Under School as appropriate. Events & Support Services Liaise with internal stakeholders (e.g., Senior Management Committee/Team, Westminster School Enterprise Ltd, Loadstone House, Events & Planning Administrator, Day and Boarding internal House Teams, and external partners (e.g., Abbey, Church House, contractors , to ensure the smooth running of facilities management, and school events, including; Managing the set up and support for school events, Coordinating with the different teams and services required (e.g., events bookings, porters and security) Maintain inventory and manage logistics for post, parcels, and laundry across the estate. Compliance & Continuous Improvement Ensure all operations comply with statutory and regulatory requirements, including health and safety, fire, and environmental standards. Maintain accurate records and logs for key systems (e.g., access, keys, fire safety). Drive continuous improvement in service delivery, resource allocation, and team efficiency. Site Presentation Ensure presentation is maintained to a tidy and clean standard at both sites by conducting daily/weekly site inspections and taking action to resolve any identified issues. Implementing a schedule programme of reviews to ensure the above takes place. Other Any other activities as are required to support the Assistant Director of Estates & Operations. Working at Westminster Westminster School is a busy, purposeful and vibrant place to be and an excellent workplace. The community is made up of around 750 pupils, 120 teaching staff and 108 support staff. Our staff are friendly and welcoming, and all newcomers quickly become part of the rhythm of life here. There is a real sense of community here as, being a boarding school many members of staff and pupils live on site and the School's premises are very much treated as a home away from home. School life starts before breakfast and continues way beyond the working day; as a result, there is always a lively atmosphere in and around School and always someone to share a tea and biscuit with in the Common Room. Support staff as much as teaching staff are encouraged to embrace the School's day-to-day activities, whether that be attending an evening concert or a morning service in the Abbey. At Westminster we will always select the best candidate for every position. We do know, however, that we can only truly choose the best person on every occasion if a broad and diverse pool of candidates see the job advertised and are encouraged to apply. As such, we continue to work on how our job roles are encountered, and particularly welcome applications from groups who have traditionally been underrepresented here. Westminster School is for everyone, regardless of gender, ethnicity, sexual orientation or any other protected characteristic. We hope you are encouraged to apply. The School Westminster School is an independent day and boarding school for boys aged 13-18 and girls aged 16-18, with a long history, a distinctive ethos, and a unique sense of place in the very heart of London. Pupils achieve exceptional examination results and entrance to some of the top universities in the world. It is a busy, passionate and purposeful place where independent and deep thinking is enjoyed, encouraged and respected by all, and where holistic excellence is nurtured and valued. While the School is one of the foremost centres of academic excellence in the country, its commitment to academic life does not make it a hothouse for passing examinations. Pupils' success at examinations and entry to leading universities is instead a result of their enjoyment of academic enquiry, debate and search for explanation, well beyond published syllabuses. Pupils are intellectually, socially, ethically and politically engaged and our aim is to ensure that their enthusiasm for learning is developed further, allowing them to take full advantage of the opportunities presented to them in the future. At Westminster, pupils have the freedom to lead on projects outside of the classroom and embrace a whole range of extra curricular activities and interests. A host of pupil led societies take place every week at the School, often with expert guest speakers, and pupils can choose to study an additional language, play an instrument or two, volunteer in local primary schools, row along the Thames, take part in plays and musical, and much more. The School's ethos resides in the enduring values of the liberal tradition reflected in the 1560 Charter of Westminster's Elizabethan foundation, where it is stated that: 'the youth which is growing to manhood, as tender shoots in the wood of our state, shall be liberally instructed in good books to the greater honour of the state'. Whilst academic and cultural attainments are highly prized at Westminster, the School is fully committed also to each pupil's spiritual, moral, emotional and physical development and wellbeing - with a particular emphasis on drawing out individual talent wherever it lies - and to prepare young people for fulfilled private and public lives. From September 2028, the School will welcome both girls and boys at 13+ entry, offering a Westminster education to all. By 2026, Westminster Under School will have opened its brand new pre-prep for girls and boys at 4+ and girls will have joined boys in Years 3 and 7, at the 7+ and 11+ entry points. By 2030, all year groups at Westminster School and Westminster Under School, from ages four to 18, will be fully co educational, reflecting the School's dedication to inclusivity and excellence.
Dec 14, 2025
Full time
Required for: as soon as possible Location: across both Westminster School and Westminster Under School Contract: full-time, temporary (12-month fixed-term contract) Salary: £55,000 - £60,000 per annum Benefits include: Free school meals when on-site 25 days paid holiday, as well as a discretionary Christmas shutdown period Generous School pension scheme Free access to the School's leisure facilities, including a fitness gym (restricted hours). Cycle to Work Scheme and season ticket loans following completion of our standard probation period Private medical insurance (opt in). Deadline for applications is midday on Monday 5th January 2026. Interviews will take place in-person shortly after the closing date. The Head of Facilities Management is responsible for the effective and efficient delivery of a wide range of facilities services (hard and soft) at Westminster School, and the overall presentation of both school sites. This includes overseeing security, fire safety, waste management, laundry, events, and logistics, ensuring all services meet the highest standards of safety, compliance, and customer satisfaction. The Head of Facilities Management leads multiple teams and manages key service contracts, working closely with internal and external stakeholders to support the smooth and sustainable daily running of large and busy sites. They will uphold high standards, ensuring compliance, and driving continuous improvement of services that directly impact the daily life of pupils, staff, and visitors. This role will report to the Assistant Director of Estates and Operations. Immediate Line Management Responsibility Security & Fire Manager Senior Porter Laundry Supervisor Front of House (reception) team Key Responsibilities Contract Management & Logistics Oversee pest control, laundry, linen supplies, and waste management services across the sites. Manage service contracts for recycling, bulk and confidential waste, and compacting machines. Order and maintain furniture for common spaces, Day and Boarding Houses, and coordinate replacements as needed. Manage the school's vehicle fleet, including maintenance, tax and MOT, permits, and incident response. Security & Fire Safety Lead 24/7 security team, overseeing access control (ACT system), CCTV, and key management. Manage School security operations and systems to safeguard pupils, staff and parents, visitors and property, including monitoring and advising on any serious breaches of security. Liaise with police, Abbey, and other agencies on security matters, including major events and incidents. Represent the school on the Dean's Yard Security Forum and participate in the Critical Incident Control Team. Act as Fire Officer, overseeing statutory servicing, fire drills, alarm systems, and fire risk assessments. Chair the Fire Safety Committee, with oversight for preparing agenda and papers, and report to the Health & Safety Committee. Respond to security and fire incidents across both sites, ensuring robust emergency procedures. Team Leadership & Stakeholder Engagement Line management of aforementioned teams, ensuring effective performance, and professional development of individuals. Act as the main interface between the School and Loadstone House for the cleaning and hospitality staff on both sites. Attend weekly operational briefings with the Deputy Head (Co-Curriculum, Events & Planning) representing facilities management to inform stakeholders at the Great School, and Under School as appropriate. Events & Support Services Liaise with internal stakeholders (e.g., Senior Management Committee/Team, Westminster School Enterprise Ltd, Loadstone House, Events & Planning Administrator, Day and Boarding internal House Teams, and external partners (e.g., Abbey, Church House, contractors , to ensure the smooth running of facilities management, and school events, including; Managing the set up and support for school events, Coordinating with the different teams and services required (e.g., events bookings, porters and security) Maintain inventory and manage logistics for post, parcels, and laundry across the estate. Compliance & Continuous Improvement Ensure all operations comply with statutory and regulatory requirements, including health and safety, fire, and environmental standards. Maintain accurate records and logs for key systems (e.g., access, keys, fire safety). Drive continuous improvement in service delivery, resource allocation, and team efficiency. Site Presentation Ensure presentation is maintained to a tidy and clean standard at both sites by conducting daily/weekly site inspections and taking action to resolve any identified issues. Implementing a schedule programme of reviews to ensure the above takes place. Other Any other activities as are required to support the Assistant Director of Estates & Operations. Working at Westminster Westminster School is a busy, purposeful and vibrant place to be and an excellent workplace. The community is made up of around 750 pupils, 120 teaching staff and 108 support staff. Our staff are friendly and welcoming, and all newcomers quickly become part of the rhythm of life here. There is a real sense of community here as, being a boarding school many members of staff and pupils live on site and the School's premises are very much treated as a home away from home. School life starts before breakfast and continues way beyond the working day; as a result, there is always a lively atmosphere in and around School and always someone to share a tea and biscuit with in the Common Room. Support staff as much as teaching staff are encouraged to embrace the School's day-to-day activities, whether that be attending an evening concert or a morning service in the Abbey. At Westminster we will always select the best candidate for every position. We do know, however, that we can only truly choose the best person on every occasion if a broad and diverse pool of candidates see the job advertised and are encouraged to apply. As such, we continue to work on how our job roles are encountered, and particularly welcome applications from groups who have traditionally been underrepresented here. Westminster School is for everyone, regardless of gender, ethnicity, sexual orientation or any other protected characteristic. We hope you are encouraged to apply. The School Westminster School is an independent day and boarding school for boys aged 13-18 and girls aged 16-18, with a long history, a distinctive ethos, and a unique sense of place in the very heart of London. Pupils achieve exceptional examination results and entrance to some of the top universities in the world. It is a busy, passionate and purposeful place where independent and deep thinking is enjoyed, encouraged and respected by all, and where holistic excellence is nurtured and valued. While the School is one of the foremost centres of academic excellence in the country, its commitment to academic life does not make it a hothouse for passing examinations. Pupils' success at examinations and entry to leading universities is instead a result of their enjoyment of academic enquiry, debate and search for explanation, well beyond published syllabuses. Pupils are intellectually, socially, ethically and politically engaged and our aim is to ensure that their enthusiasm for learning is developed further, allowing them to take full advantage of the opportunities presented to them in the future. At Westminster, pupils have the freedom to lead on projects outside of the classroom and embrace a whole range of extra curricular activities and interests. A host of pupil led societies take place every week at the School, often with expert guest speakers, and pupils can choose to study an additional language, play an instrument or two, volunteer in local primary schools, row along the Thames, take part in plays and musical, and much more. The School's ethos resides in the enduring values of the liberal tradition reflected in the 1560 Charter of Westminster's Elizabethan foundation, where it is stated that: 'the youth which is growing to manhood, as tender shoots in the wood of our state, shall be liberally instructed in good books to the greater honour of the state'. Whilst academic and cultural attainments are highly prized at Westminster, the School is fully committed also to each pupil's spiritual, moral, emotional and physical development and wellbeing - with a particular emphasis on drawing out individual talent wherever it lies - and to prepare young people for fulfilled private and public lives. From September 2028, the School will welcome both girls and boys at 13+ entry, offering a Westminster education to all. By 2026, Westminster Under School will have opened its brand new pre-prep for girls and boys at 4+ and girls will have joined boys in Years 3 and 7, at the 7+ and 11+ entry points. By 2030, all year groups at Westminster School and Westminster Under School, from ages four to 18, will be fully co educational, reflecting the School's dedication to inclusivity and excellence.
Company description: At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns its about helping people feel confident in their decisions and supported in their future. We dont just manage money, we guide people through lifes big moments, helping them stay on track and focus on what matters most click apply for full job details
Dec 14, 2025
Full time
Company description: At Rathbones, we help people invest their money well, so they can live well. That means more than financial returns its about helping people feel confident in their decisions and supported in their future. We dont just manage money, we guide people through lifes big moments, helping them stay on track and focus on what matters most click apply for full job details
Overview Eden Scott's client, who is one of the UK's largest pensions consultancies is seeking a Principal Pensions Administrator to join their Glasgow team. This senior-level position offers the opportunity to manage Defined Benefit (DB) schemes with precision, compliance, and a strong focus on client service. You'll serve as the primary contact for trustees and advisers, ensuring that every scheme runs smoothly and meets regulatory standards. Responsibilities Experience leading scheme-wide projects such as GMP equalisation, buy-ins, buyouts, and wind-ups Take full ownership of schemes, oversee complex cases Provide mentorship and coaching abilities across all levels of the team Key role in business development by fostering client relationships and identifying new opportunities Proven ability to act as lead contact for trustees and advisers Deep understanding of UK pensions legislation, regulatory frameworks, and industry codes Requirements The ideal candidate must have minimum 5-8 years' experience in DB pensions administration, with a strong track record in handling complex cases, deep understanding of UK pensions legislation, regulatory frameworks, and industry codes. Excellent computer, communication, and organisation skills. Also being able to work independently as well as part of a team. Desirable Qualifications PMI qualification (or currently working towards it) Experience preparing trustee reports and delivering technical advice in meetings Demonstrated success in managing large-scale or complex pension projects Experience in business development activities-pitches, events, or networking involvement An excellent opportunity for the right candidate, please do not hesitate to get in touch by clicking apply to note your interest and to discuss further with Alison Curran prior to progressing. If this role isn't quite what you are looking for, register your CV at Eden Scott and be the first to hear about our latest opportunities by signing up for our job alerts. Eden Scott is a specialist within Financial Services recruitment including positions within large Wealth Management or Financial Planning organisations to small consultancies.
Dec 14, 2025
Full time
Overview Eden Scott's client, who is one of the UK's largest pensions consultancies is seeking a Principal Pensions Administrator to join their Glasgow team. This senior-level position offers the opportunity to manage Defined Benefit (DB) schemes with precision, compliance, and a strong focus on client service. You'll serve as the primary contact for trustees and advisers, ensuring that every scheme runs smoothly and meets regulatory standards. Responsibilities Experience leading scheme-wide projects such as GMP equalisation, buy-ins, buyouts, and wind-ups Take full ownership of schemes, oversee complex cases Provide mentorship and coaching abilities across all levels of the team Key role in business development by fostering client relationships and identifying new opportunities Proven ability to act as lead contact for trustees and advisers Deep understanding of UK pensions legislation, regulatory frameworks, and industry codes Requirements The ideal candidate must have minimum 5-8 years' experience in DB pensions administration, with a strong track record in handling complex cases, deep understanding of UK pensions legislation, regulatory frameworks, and industry codes. Excellent computer, communication, and organisation skills. Also being able to work independently as well as part of a team. Desirable Qualifications PMI qualification (or currently working towards it) Experience preparing trustee reports and delivering technical advice in meetings Demonstrated success in managing large-scale or complex pension projects Experience in business development activities-pitches, events, or networking involvement An excellent opportunity for the right candidate, please do not hesitate to get in touch by clicking apply to note your interest and to discuss further with Alison Curran prior to progressing. If this role isn't quite what you are looking for, register your CV at Eden Scott and be the first to hear about our latest opportunities by signing up for our job alerts. Eden Scott is a specialist within Financial Services recruitment including positions within large Wealth Management or Financial Planning organisations to small consultancies.
Thrive Trowbridge are delighted to be working with a growing financial planning practice who are looking to recruit a Financial Services Administrator to support their vibrant team on a permanent basis. What you will be doing: Supporting the Paraplanners and Advisors, you will collate and organise client policy information. In addition, you will be responsible for : General correspondence with both clients and policy providers Submitting any new business on behalf of clients Facilitating the annual review process for clients Processing new client information in preparation for their first report meeting Preparation of client reports What you will need in order to succeed: Previous experience working within financial services within pensions / investment or insurance essential A background supporting an IFA or technical experience within a financial services organisation First rate communication skills face to face, over the phone and email Excellent attention to detail and ability to work to deadlines and under pressure RO1, CF1, FA1 or equivalent would also be beneficial A good range of IT skills What you will receive in return: To £31,000 per annum (DOE) Quarterly Bonus scheme (based on company and personal performance) Excellent benefits including health cover Monday to Friday - 37.5 hours per week 100% office based Training and support within this successful and expanding firm What you need to do next: If you are interested in being considered for this position then please email co.uk Thrive Group are acting as an employment business in relationship to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion. PRMSTH JBRP1_UKTJ
Dec 14, 2025
Full time
Thrive Trowbridge are delighted to be working with a growing financial planning practice who are looking to recruit a Financial Services Administrator to support their vibrant team on a permanent basis. What you will be doing: Supporting the Paraplanners and Advisors, you will collate and organise client policy information. In addition, you will be responsible for : General correspondence with both clients and policy providers Submitting any new business on behalf of clients Facilitating the annual review process for clients Processing new client information in preparation for their first report meeting Preparation of client reports What you will need in order to succeed: Previous experience working within financial services within pensions / investment or insurance essential A background supporting an IFA or technical experience within a financial services organisation First rate communication skills face to face, over the phone and email Excellent attention to detail and ability to work to deadlines and under pressure RO1, CF1, FA1 or equivalent would also be beneficial A good range of IT skills What you will receive in return: To £31,000 per annum (DOE) Quarterly Bonus scheme (based on company and personal performance) Excellent benefits including health cover Monday to Friday - 37.5 hours per week 100% office based Training and support within this successful and expanding firm What you need to do next: If you are interested in being considered for this position then please email co.uk Thrive Group are acting as an employment business in relationship to this vacancy. If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion. PRMSTH JBRP1_UKTJ
Location London, United Kingdom Employment Type Full time Department Customer Success Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role As an Enterprise Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. You'll be the strategic partner for a portfolio of Heidi's largest enterprise customers, and will be accountable for their long-term success with Heidi. You'll shape the customer journey from success design through implementation to ongoing value realisation, building trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes, sustained adoption, and lasting impact across clinical teams. What you'll do: Lead enterprise deployments Engage early in the customer journey to shape rollout and pilot strategies, ensuring every deployment is set up for success. Lead the onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows. Lead cross-functional collaboration within Heidi and with key customer stakeholders from executives to clinical and technical leaders to deliver smooth implementations, strong clinician adoption, and measurable outcomes. Translate strategy into execution, guiding teams to achieve results quickly and sustain them at scale. Drive change management Support organisations through significant workflow transformation by leading planning, communication, training, and reinforcement that give clinicians and executives confidence in adopting new ways of working. Partner for ongoing success Build trusted, long-term relationships with executives, clinicians, and operational leaders to ensure sustained value well beyond go-live. Engage with intention to demonstrate impact and expand Heidi's value across the health system, contributing to our mission of doubling healthcare's capacity. Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact. Use data to drive decisions Interpret and operationalise customer insights to design and execute initiatives that improve clinician engagement and satisfaction. Use data to proactively manage risk and identify opportunities for expansion and advocacy. Track and improve metrics along the customer journey like time-to-first-value and early activation. Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians. Communicate and collaborate Communicate, present, and influence effectively at all levels, from executives to frontline clinicians, showing a genuine commitment to improving healthcare outcomes and supporting those who deliver care. Champion customer success Focus on what truly matters to clinicians and health leaders - improving care, enhancing patient outcomes, and making clinicians' working lives easier. Combine deep product expertise with empathy to solve relentlessly for their success, knowing that when they thrive, healthcare does too. Become the voice of the customer internally, advocating for their needs and priorities and showcasing wins. Stay ahead of health-system trends Be relentlessly curious about how healthcare is changing. Anticipate what's next, from digital health innovation to hospital operations and clinician workflows, and turn that insight into strategies that drive adoption and deliver measurable outcomes. Scale success Bring expertise, curiosity, and good judgement to how we grow. Shape the frameworks, tools, and ways of working that turn complex, multi-thousand clinician deployments into scalable, high-impact rollouts. Earn trust, prove value, and embed Heidi as a critical partner in every health system's long-term success. Gather and share insights to influence product development and feature prioritisation. Improve Process & Playbook development to refine and scale customer success playbooks, frameworks and collateral. Partner across Product, Sales, Support and Engineering teams to share insights and streamline implementation processes What we look for 2-4+ years of experience in a Customer Success role at a SaaS company, with a proven track record of owning the full customer lifecycle. Healthcare experience or familiarity with clinical workflows is desirable, though not required. Exceptional communicator who can build trust with clinicians, administrators, and cross-functional teams alike. Highly organized and detail-oriented, ability to manage multiple projects and competing priorities without compromising quality. Self-starter with a bias for action, comfortable navigating fast-paced, ambiguous environments. Mission-driven, motivated by reducing clinician burden and improving patient outcomes through thoughtful, intelligent technology. Influential and credible, able to align executives, clinicians, and IT leaders around shared goals and drive measurable outcomes. Proven impact in driving genuine adoption and lasting behavior change - not just managing projects, but embedding technology into daily workflows. Commercial mindset, understanding the link between customer success and business growth, including retention, renewals, and expansion. Builder mindset - collaborative, curious, and proactive. You spot challenges early, act quickly to solve them, and continuously raise the bar for yourself and your team. Tech fluent, confident using modern tools to collaborate, track outcomes, and share insights; experience with platforms like HubSpot, Gong, Figma, or Omni is a plus. Empathetic problem-solver, using data, curiosity, and insight to improve customer and patient outcomes. Thrives in change, adaptable and energised by building something meaningful in a fast-moving environment. Growth-oriented, eager to learn, contribute, and grow alongside a mission-driven team. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you should Join Heidi Real product momentum. We're not trying to generate interest, we're channeling it. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Unmatched impact. Play a pivotal role in shaping the playbook for how we are scaling customer success at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day. Work alongside world-class talent. Learn from some of the best engineers and creatives, joining a diverse team. Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. Flexibility that works. A hybrid environment, with at least 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive . click apply for full job details
Dec 14, 2025
Full time
Location London, United Kingdom Employment Type Full time Department Customer Success Who is Heidi? Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care. We exist to double healthcare's capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages. Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare. Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others. We move quickly where it matters and stay grounded in what's proven, shaping healthcare's next era. Ready for the challenge? The Role As an Enterprise Customer Success Manager at Heidi, you'll own the end to end customer experience across diverse customer segments, helping clinicians adopt and love Heidi. You'll be the strategic partner for a portfolio of Heidi's largest enterprise customers, and will be accountable for their long-term success with Heidi. You'll shape the customer journey from success design through implementation to ongoing value realisation, building trusted relationships with executives and clinical leaders to ensure Heidi delivers measurable outcomes, sustained adoption, and lasting impact across clinical teams. What you'll do: Lead enterprise deployments Engage early in the customer journey to shape rollout and pilot strategies, ensuring every deployment is set up for success. Lead the onboarding of new customers from planning, training through to go-live, delivering seamless integrations into customer workflows. Lead cross-functional collaboration within Heidi and with key customer stakeholders from executives to clinical and technical leaders to deliver smooth implementations, strong clinician adoption, and measurable outcomes. Translate strategy into execution, guiding teams to achieve results quickly and sustain them at scale. Drive change management Support organisations through significant workflow transformation by leading planning, communication, training, and reinforcement that give clinicians and executives confidence in adopting new ways of working. Partner for ongoing success Build trusted, long-term relationships with executives, clinicians, and operational leaders to ensure sustained value well beyond go-live. Engage with intention to demonstrate impact and expand Heidi's value across the health system, contributing to our mission of doubling healthcare's capacity. Deliver value at every touchpoint through proactive check-ins, success planning, and education strategies. Think and act strategically to scale your impact. Use data to drive decisions Interpret and operationalise customer insights to design and execute initiatives that improve clinician engagement and satisfaction. Use data to proactively manage risk and identify opportunities for expansion and advocacy. Track and improve metrics along the customer journey like time-to-first-value and early activation. Develop and execute tailored adoption plans to maximise user engagement and satisfaction, enhancing the continued love for Heidi among clinicians. Communicate and collaborate Communicate, present, and influence effectively at all levels, from executives to frontline clinicians, showing a genuine commitment to improving healthcare outcomes and supporting those who deliver care. Champion customer success Focus on what truly matters to clinicians and health leaders - improving care, enhancing patient outcomes, and making clinicians' working lives easier. Combine deep product expertise with empathy to solve relentlessly for their success, knowing that when they thrive, healthcare does too. Become the voice of the customer internally, advocating for their needs and priorities and showcasing wins. Stay ahead of health-system trends Be relentlessly curious about how healthcare is changing. Anticipate what's next, from digital health innovation to hospital operations and clinician workflows, and turn that insight into strategies that drive adoption and deliver measurable outcomes. Scale success Bring expertise, curiosity, and good judgement to how we grow. Shape the frameworks, tools, and ways of working that turn complex, multi-thousand clinician deployments into scalable, high-impact rollouts. Earn trust, prove value, and embed Heidi as a critical partner in every health system's long-term success. Gather and share insights to influence product development and feature prioritisation. Improve Process & Playbook development to refine and scale customer success playbooks, frameworks and collateral. Partner across Product, Sales, Support and Engineering teams to share insights and streamline implementation processes What we look for 2-4+ years of experience in a Customer Success role at a SaaS company, with a proven track record of owning the full customer lifecycle. Healthcare experience or familiarity with clinical workflows is desirable, though not required. Exceptional communicator who can build trust with clinicians, administrators, and cross-functional teams alike. Highly organized and detail-oriented, ability to manage multiple projects and competing priorities without compromising quality. Self-starter with a bias for action, comfortable navigating fast-paced, ambiguous environments. Mission-driven, motivated by reducing clinician burden and improving patient outcomes through thoughtful, intelligent technology. Influential and credible, able to align executives, clinicians, and IT leaders around shared goals and drive measurable outcomes. Proven impact in driving genuine adoption and lasting behavior change - not just managing projects, but embedding technology into daily workflows. Commercial mindset, understanding the link between customer success and business growth, including retention, renewals, and expansion. Builder mindset - collaborative, curious, and proactive. You spot challenges early, act quickly to solve them, and continuously raise the bar for yourself and your team. Tech fluent, confident using modern tools to collaborate, track outcomes, and share insights; experience with platforms like HubSpot, Gong, Figma, or Omni is a plus. Empathetic problem-solver, using data, curiosity, and insight to improve customer and patient outcomes. Thrives in change, adaptable and energised by building something meaningful in a fast-moving environment. Growth-oriented, eager to learn, contribute, and grow alongside a mission-driven team. Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you. What do we believe in? Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world's health demands it. We believe in progress built through precision, pace, and ownership. Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters. Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character. Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on. Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output. Our mission is clear: expand the world's capacity to care, and do it without losing the humanity that makes care worth delivering. Why you should Join Heidi Real product momentum. We're not trying to generate interest, we're channeling it. Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. Unmatched impact. Play a pivotal role in shaping the playbook for how we are scaling customer success at a critical growth moment - all while working on a product that delivers tangible value to clinicians and patients every day. Work alongside world-class talent. Learn from some of the best engineers and creatives, joining a diverse team. Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. Flexibility that works. A hybrid environment, with at least 3 days in the office. Heidi's commitment to Diversity, Equity and Inclusion Heidi is dedicated to creating an equitable, inclusive . click apply for full job details
A job that offers stability, a real voice and a sense of purpose can feel hard to come by. Hard, but not impossible. This firm are employee owned through an Employer Ownership Trust (EOT). That means the business won't get sold because it needs trustee approval (that it will never get) for that to happen. This gives you a level of stability you won't find elsewhere. And that's not all. You get a voice when it comes to deciding on plans and what you do with your profits. After 12 months service you'll get a tax free sum of up to £3,600 every year. And you can be sure you're joining a company with a people-first culture. It's as close to a job for life that you can get. And it's not just any job. This business is one of the absolute best in the UK. That sounds a big claim but mention their name to people in the profession and they'll nod. They have unrivalled experience and knowledge about nurturing and developing their staff. Look at any staff profile, speak to any one of them, and they'll tell you the same. As you'd expect the pay and conditions are first class too: Starting salary of £29,000 - £32,000 A sizeable, 4-figure company bonus scheme that has paid out every year Annual salary appraisal PMI DIS Holidays that increase to 27 days with time served Support with exams/memberships (as well as bonuses for passing exams) Whilst they work hard they have the perfect balance. It's rare you'll see one of your peers in the office after 5pm. And whilst you'll be on site for the first 6 months after that you'll work on a hybrid basis (3 days in the office) after that. The office itself has an on-site gym, a pizza oven and view that is just wow. WHAT YOU'LL BE DOING: You'll be taking over from a retiring colleague so you'll have a proper handover and will join a team of three who: Prepare paperwork for client meetings Carry out product research Submit new business Work with the highly qualified paraplanning and planning teams to deliver the best quality outcomes to your clients HERE'S WHAT YOU'LL NEED: You'll have 5+ years experience as an IFA administrator. You'll be conscientious and a keen learner. Experience of Intelliflo and Transact are nice to haves. If you're interested in this role, please apply. Everyone will receive a response.
Dec 14, 2025
Full time
A job that offers stability, a real voice and a sense of purpose can feel hard to come by. Hard, but not impossible. This firm are employee owned through an Employer Ownership Trust (EOT). That means the business won't get sold because it needs trustee approval (that it will never get) for that to happen. This gives you a level of stability you won't find elsewhere. And that's not all. You get a voice when it comes to deciding on plans and what you do with your profits. After 12 months service you'll get a tax free sum of up to £3,600 every year. And you can be sure you're joining a company with a people-first culture. It's as close to a job for life that you can get. And it's not just any job. This business is one of the absolute best in the UK. That sounds a big claim but mention their name to people in the profession and they'll nod. They have unrivalled experience and knowledge about nurturing and developing their staff. Look at any staff profile, speak to any one of them, and they'll tell you the same. As you'd expect the pay and conditions are first class too: Starting salary of £29,000 - £32,000 A sizeable, 4-figure company bonus scheme that has paid out every year Annual salary appraisal PMI DIS Holidays that increase to 27 days with time served Support with exams/memberships (as well as bonuses for passing exams) Whilst they work hard they have the perfect balance. It's rare you'll see one of your peers in the office after 5pm. And whilst you'll be on site for the first 6 months after that you'll work on a hybrid basis (3 days in the office) after that. The office itself has an on-site gym, a pizza oven and view that is just wow. WHAT YOU'LL BE DOING: You'll be taking over from a retiring colleague so you'll have a proper handover and will join a team of three who: Prepare paperwork for client meetings Carry out product research Submit new business Work with the highly qualified paraplanning and planning teams to deliver the best quality outcomes to your clients HERE'S WHAT YOU'LL NEED: You'll have 5+ years experience as an IFA administrator. You'll be conscientious and a keen learner. Experience of Intelliflo and Transact are nice to haves. If you're interested in this role, please apply. Everyone will receive a response.
Overview Senior IFA Administrator This is an excellent opportunity for an experienced Senior IFA Administrator to join a highly regarded Chartered Financial Planning firm known for delivering quality, client-focused advice. As part of a dedicated support team of Paraplanners and IFA Administrators, you will play a key role in ensuring the smooth running of the advice process and providing exceptional administrative support to Chartered Financial Planners. Key Responsibilities Assist Paraplanners by gathering research and documentation for reports, recommendations, and suitability letters. Ensure all compliance paperwork is accurately completed and maintained. Prepare application forms and supporting documents for the advice process. Process and manage new business and servicing cases, including more complex transactions, through to completion. Monitor the progress of applications and proactively update Advisers on any issues or delays. Action servicing requests and changes to clients investments. Prepare client portfolio valuations and review packs. Hold regular update meetings with Paraplanners and Financial Advisers to discuss ongoing and upcoming cases. Requirements Minimum of 3 years experience within an independent financial planning or wealth management firm. Strong understanding of financial planning products, processes, and compliance requirements. Ideally hold RO1 or CF1, or be working towards equivalent qualifications. Excellent attention to detail with strong numeracy and literacy skills. Proficient in Microsoft Office and financial planning software systems. We are looking for someone proactive, organised, and collaborative who takes pride in providing high-quality support to both colleagues and clients. Benefits 4x life assurance Critical illness cover (2x) Employee Assistance Programme Health Cash Plan 5% employer pension contribution Discretionary annual bonus 22 days holiday plus bank holidays (option to purchase an additional 5 days) Hybrid working Both full-time or part-time hours considered
Dec 14, 2025
Full time
Overview Senior IFA Administrator This is an excellent opportunity for an experienced Senior IFA Administrator to join a highly regarded Chartered Financial Planning firm known for delivering quality, client-focused advice. As part of a dedicated support team of Paraplanners and IFA Administrators, you will play a key role in ensuring the smooth running of the advice process and providing exceptional administrative support to Chartered Financial Planners. Key Responsibilities Assist Paraplanners by gathering research and documentation for reports, recommendations, and suitability letters. Ensure all compliance paperwork is accurately completed and maintained. Prepare application forms and supporting documents for the advice process. Process and manage new business and servicing cases, including more complex transactions, through to completion. Monitor the progress of applications and proactively update Advisers on any issues or delays. Action servicing requests and changes to clients investments. Prepare client portfolio valuations and review packs. Hold regular update meetings with Paraplanners and Financial Advisers to discuss ongoing and upcoming cases. Requirements Minimum of 3 years experience within an independent financial planning or wealth management firm. Strong understanding of financial planning products, processes, and compliance requirements. Ideally hold RO1 or CF1, or be working towards equivalent qualifications. Excellent attention to detail with strong numeracy and literacy skills. Proficient in Microsoft Office and financial planning software systems. We are looking for someone proactive, organised, and collaborative who takes pride in providing high-quality support to both colleagues and clients. Benefits 4x life assurance Critical illness cover (2x) Employee Assistance Programme Health Cash Plan 5% employer pension contribution Discretionary annual bonus 22 days holiday plus bank holidays (option to purchase an additional 5 days) Hybrid working Both full-time or part-time hours considered
A Chartered Financial Planning firm in Coventry seeks a Senior IFA Administrator to join their dedicated support team. The successful candidate will assist in gathering documentation, ensure compliance paperwork is completed, and process new business cases. Ideal candidates have a minimum of 3 years' experience in a similar role and strong attention to detail, alongside proficiency in financial planning software. This role offers competitive benefits and the potential for hybrid working.
Dec 14, 2025
Full time
A Chartered Financial Planning firm in Coventry seeks a Senior IFA Administrator to join their dedicated support team. The successful candidate will assist in gathering documentation, ensure compliance paperwork is completed, and process new business cases. Ideal candidates have a minimum of 3 years' experience in a similar role and strong attention to detail, alongside proficiency in financial planning software. This role offers competitive benefits and the potential for hybrid working.
Thrive Trowbridge are delighted to be working with a growing financial planning practice who are looking to recruit a Financial Services Administrator to support their vibrant team on a permanent basis. What you will be doing: Supporting the Paraplanners and Advisors, you will collate and organise client policy information. In addition, you will be responsible for : General correspondence with bo
Dec 13, 2025
Full time
Thrive Trowbridge are delighted to be working with a growing financial planning practice who are looking to recruit a Financial Services Administrator to support their vibrant team on a permanent basis. What you will be doing: Supporting the Paraplanners and Advisors, you will collate and organise client policy information. In addition, you will be responsible for : General correspondence with bo
Opportunity: Parts Administrator/Operative Contract: Permanent Location: Ballymount,Dublin Hours: Monday - Friday 40 hours per week. Briggs Equipment Group is a leading provider of asset management and maintenance solutions across Ireland and the UK. As part of a €100 million turnover group, our businesses include Briggs Equipment Ireland, Aerial Platform Hire, Laois Hire Services, Future Events Hire and Galway Plant and Tool Hire. We have a new opportunity for a Parts Administrator/Operative to join our friendly and supportive team in Dublin. Key Responsibilities: Proactively manage, interpret, and maintain accurate part numbers and pricing information within the system. Operative tasks include ensuring proper handling, storage, and packing of goods, and ensure dispatch documentation is accurate with up-to-date records. Process stock replenishment requests for Van/Site/Central Stores, including consumables and PPE, in line with agreed service levels. Oversee the timely unloading of deliveries, ensuring compliance with safe working practices. Follow the Goods Inwards Procedure for received goods, addressing any discrepancies promptly to resolve issues and maintain accurate stock records. Manage parts returns and credit requests effectively. Supervise the storage and distribution of warranty parts to enable claims for supplier credits. Set up new part numbers within agreed timescales and adjust part pricing as required. Assist the service team and workshop with any queries. Collaborate with parts suppliers to resolve delivery issues, process claims, and returns where applicable. Ensure appropriate couriers are selected for deliveries. Manage stock levels of packing materials to ensure availability aligns with anticipated demand. What will help you to excel in this role: Solid understanding of stock control Strong organisational and planning abilities to manage multiple tasks efficiently Excellent communication skills Proven experience within a busy fast paced environment Excellent IT skills A collaborative team player with a keen eye for detail. Full clean driving licence. What you can expect from us: Competitive base salary Future development and career opportunities Contributory pension scheme with employer contributions up to 6% Profitshare bonus based on business performance Paycare and eyecare health scheme High street discounts What's next If you are interested in joining The Briggs Group, then please click on the apply now button and a member of the team will be in touch. Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review. If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment Team, and inform them prior to attending so we can ensure these are met. JBRP1_UKTJ
Dec 13, 2025
Full time
Opportunity: Parts Administrator/Operative Contract: Permanent Location: Ballymount,Dublin Hours: Monday - Friday 40 hours per week. Briggs Equipment Group is a leading provider of asset management and maintenance solutions across Ireland and the UK. As part of a €100 million turnover group, our businesses include Briggs Equipment Ireland, Aerial Platform Hire, Laois Hire Services, Future Events Hire and Galway Plant and Tool Hire. We have a new opportunity for a Parts Administrator/Operative to join our friendly and supportive team in Dublin. Key Responsibilities: Proactively manage, interpret, and maintain accurate part numbers and pricing information within the system. Operative tasks include ensuring proper handling, storage, and packing of goods, and ensure dispatch documentation is accurate with up-to-date records. Process stock replenishment requests for Van/Site/Central Stores, including consumables and PPE, in line with agreed service levels. Oversee the timely unloading of deliveries, ensuring compliance with safe working practices. Follow the Goods Inwards Procedure for received goods, addressing any discrepancies promptly to resolve issues and maintain accurate stock records. Manage parts returns and credit requests effectively. Supervise the storage and distribution of warranty parts to enable claims for supplier credits. Set up new part numbers within agreed timescales and adjust part pricing as required. Assist the service team and workshop with any queries. Collaborate with parts suppliers to resolve delivery issues, process claims, and returns where applicable. Ensure appropriate couriers are selected for deliveries. Manage stock levels of packing materials to ensure availability aligns with anticipated demand. What will help you to excel in this role: Solid understanding of stock control Strong organisational and planning abilities to manage multiple tasks efficiently Excellent communication skills Proven experience within a busy fast paced environment Excellent IT skills A collaborative team player with a keen eye for detail. Full clean driving licence. What you can expect from us: Competitive base salary Future development and career opportunities Contributory pension scheme with employer contributions up to 6% Profitshare bonus based on business performance Paycare and eyecare health scheme High street discounts What's next If you are interested in joining The Briggs Group, then please click on the apply now button and a member of the team will be in touch. Not sure if this is the right role for you? Please feel free to visit the careers page on our website and send us your CV speculatively for a member of the team to review. If you require any reasonable adjustments to assist you in the interview process, then please contact a member of the Recruitment Team, and inform them prior to attending so we can ensure these are met. JBRP1_UKTJ
Thrive Trowbridge are delighted to be working with a growing financial planning practice who are looking to recruit a Financial Services Administrator to support their vibrant team on a permanent basis. What you will be doing: Supporting the Paraplanners and Advisors, you will collate and organise client policy information click apply for full job details
Dec 13, 2025
Full time
Thrive Trowbridge are delighted to be working with a growing financial planning practice who are looking to recruit a Financial Services Administrator to support their vibrant team on a permanent basis. What you will be doing: Supporting the Paraplanners and Advisors, you will collate and organise client policy information click apply for full job details
Job Description The Technical Account Manager (TAM) serves as a strategic extension of our customers' teams, bridging technical expertise with business acumen. TAMs guide clients in maximizing value from Zendesk solutions by understanding their business strategy, consulting on implementation methodologies, and creating technical solutions to business problems. Rather than performing implementations themselves, they partner with clients to navigate configurations, integrations, and overall architecture to drive innovation and transformation. In this role you will: Establish relationships across client organizations from administrators to C-level executives Document customer CX ecosystems including use-cases, workflows, and technical architecture Develop and lead Customer Technical Roadmaps with short, medium, and long-term plans Conduct regular operational reviews, including weekly meetings and monthly value playbacks Orchestrate Zendesk resources (PSE, Professional Services, Product Managers) to support implementations Create critical issue resolution plans and work closely with support teams Advocate for customer needs with Zendesk product teams Collaborate with other TAMs to ensure continuous improvement and global delivery excellence You are/ have: Knowledge of Zendesk products and experience managing Zendesk environments Fluent in English with outstanding communication skills at all organizational levels from administrators to executives You have technical experience, with at least 5 years working in a SaaS Enterprise environments Proven track record driving technical initiatives within organizations Experience in service management, operational support, and customer experience management Customer-facing technical leadership in enterprise settings Ability to thrive in collaborative and matrix environments Understanding of SaaS implementations, API use cases, and logic-based workflows Proven ability to develop creative solutions to complex problems, paired with genuine technical curiosity Deep understanding of at least one industry vertical As a Technical Account Manager you should have: Strategic Vision & Technical Orchestration The ideal candidate identifies opportunities clients haven't recognized, translates business objectives into technical roadmaps, and helps clients reimagine their customer experience approach rather than simply optimizing existing processes.Business Impact & Value Demonstration Successful TAMs deliver measurable ROI, elevate their role from technical support to strategic advisor, and connect technical challenges to broader market trends that position clients ahead of competitors.Innovation & Future-Readiness We seek candidates who anticipate technology shifts before they become mainstream, implement solutions that create unexpected capabilities, and influence long-term technical architecture to accommodate future needs.Cross-Functional Leadership The position requires aligning multiple stakeholders with competing priorities, identifying patterns across clients to create portfolio-wide solutions, and elevating technical implementations into company-wide transformations.Self-Development & Learning Agility Top performers continuously address knowledge gaps to increase strategic value, adapt their approach to technical account management, and contribute to team-wide improvements in client service delivery. At Zendesk, the success indicators in this role are: Client adoption and expansion of Premier Enterprise offerings Measurable impact on client business outcomes Stakeholder engagement across all organizational levels Prevention of critical issues through proactive planning Influence on product development based on client feedback Contribution to Zendesk's collaborative culture and global excellence Working in a Hybrid model: We love flexibility - that's why our teams can benefit from a hybrid working model. We just recommend popping into the office once a week to catch up, collaborate, and enjoy our awesome perks. It's the perfect mix of freedom and fun!Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Dec 13, 2025
Full time
Job Description The Technical Account Manager (TAM) serves as a strategic extension of our customers' teams, bridging technical expertise with business acumen. TAMs guide clients in maximizing value from Zendesk solutions by understanding their business strategy, consulting on implementation methodologies, and creating technical solutions to business problems. Rather than performing implementations themselves, they partner with clients to navigate configurations, integrations, and overall architecture to drive innovation and transformation. In this role you will: Establish relationships across client organizations from administrators to C-level executives Document customer CX ecosystems including use-cases, workflows, and technical architecture Develop and lead Customer Technical Roadmaps with short, medium, and long-term plans Conduct regular operational reviews, including weekly meetings and monthly value playbacks Orchestrate Zendesk resources (PSE, Professional Services, Product Managers) to support implementations Create critical issue resolution plans and work closely with support teams Advocate for customer needs with Zendesk product teams Collaborate with other TAMs to ensure continuous improvement and global delivery excellence You are/ have: Knowledge of Zendesk products and experience managing Zendesk environments Fluent in English with outstanding communication skills at all organizational levels from administrators to executives You have technical experience, with at least 5 years working in a SaaS Enterprise environments Proven track record driving technical initiatives within organizations Experience in service management, operational support, and customer experience management Customer-facing technical leadership in enterprise settings Ability to thrive in collaborative and matrix environments Understanding of SaaS implementations, API use cases, and logic-based workflows Proven ability to develop creative solutions to complex problems, paired with genuine technical curiosity Deep understanding of at least one industry vertical As a Technical Account Manager you should have: Strategic Vision & Technical Orchestration The ideal candidate identifies opportunities clients haven't recognized, translates business objectives into technical roadmaps, and helps clients reimagine their customer experience approach rather than simply optimizing existing processes.Business Impact & Value Demonstration Successful TAMs deliver measurable ROI, elevate their role from technical support to strategic advisor, and connect technical challenges to broader market trends that position clients ahead of competitors.Innovation & Future-Readiness We seek candidates who anticipate technology shifts before they become mainstream, implement solutions that create unexpected capabilities, and influence long-term technical architecture to accommodate future needs.Cross-Functional Leadership The position requires aligning multiple stakeholders with competing priorities, identifying patterns across clients to create portfolio-wide solutions, and elevating technical implementations into company-wide transformations.Self-Development & Learning Agility Top performers continuously address knowledge gaps to increase strategic value, adapt their approach to technical account management, and contribute to team-wide improvements in client service delivery. At Zendesk, the success indicators in this role are: Client adoption and expansion of Premier Enterprise offerings Measurable impact on client business outcomes Stakeholder engagement across all organizational levels Prevention of critical issues through proactive planning Influence on product development based on client feedback Contribution to Zendesk's collaborative culture and global excellence Working in a Hybrid model: We love flexibility - that's why our teams can benefit from a hybrid working model. We just recommend popping into the office once a week to catch up, collaborate, and enjoy our awesome perks. It's the perfect mix of freedom and fun!Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Job Description The Technical Account Manager (TAM) serves as a strategic extension of our customers' teams, bridging technical expertise with business acumen. TAMs guide clients in maximizing value from Zendesk solutions by understanding their business strategy, consulting on implementation methodologies, and creating technical solutions to business problems. Rather than performing implementations themselves, they partner with clients to navigate configurations, integrations, and overall architecture to drive innovation and transformation. In this role you will: Establish relationships across client organizations from administrators to C-level executives Document customer CX ecosystems including use-cases, workflows, and technical architecture Develop and lead Customer Technical Roadmaps with short, medium, and long-term plans Conduct regular operational reviews, including weekly meetings and monthly value playbacks Orchestrate Zendesk resources (PSE, Professional Services, Product Managers) to support implementations Create critical issue resolution plans and work closely with support teams Advocate for customer needs with Zendesk product teams Collaborate with other TAMs to ensure continuous improvement and global delivery excellence You are/ have: Knowledge of Zendesk products and experience managing Zendesk environments Fluent in English with outstanding communication skills at all organizational levels from administrators to executives You have technical experience, with at least 5 years working in a SaaS Enterprise environments Proven track record driving technical initiatives within organizations Experience in service management, operational support, and customer experience management Customer-facing technical leadership in enterprise settings Ability to thrive in collaborative and matrix environments Understanding of SaaS implementations, API use cases, and logic-based workflows Proven ability to develop creative solutions to complex problems, paired with genuine technical curiosity Deep understanding of at least one industry vertical As a Technical Account Manager you should have: Strategic Vision & Technical Orchestration The ideal candidate identifies opportunities clients haven't recognized, translates business objectives into technical roadmaps, and helps clients reimagine their customer experience approach rather than simply optimizing existing processes.Business Impact & Value Demonstration Successful TAMs deliver measurable ROI, elevate their role from technical support to strategic advisor, and connect technical challenges to broader market trends that position clients ahead of competitors.Innovation & Future-Readiness We seek candidates who anticipate technology shifts before they become mainstream, implement solutions that create unexpected capabilities, and influence long-term technical architecture to accommodate future needs.Cross-Functional Leadership The position requires aligning multiple stakeholders with competing priorities, identifying patterns across clients to create portfolio-wide solutions, and elevating technical implementations into company-wide transformations.Self-Development & Learning Agility Top performers continuously address knowledge gaps to increase strategic value, adapt their approach to technical account management, and contribute to team-wide improvements in client service delivery. At Zendesk, the success indicators in this role are: Client adoption and expansion of Premier Enterprise offerings Measurable impact on client business outcomes Stakeholder engagement across all organizational levels Prevention of critical issues through proactive planning Influence on product development based on client feedback Contribution to Zendesk's collaborative culture and global excellence Working in a Hybrid model: We love flexibility - that's why our teams can benefit from a hybrid working model. We just recommend popping into the office once a week to catch up, collaborate, and enjoy our awesome perks. It's the perfect mix of freedom and fun!Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Dec 13, 2025
Full time
Job Description The Technical Account Manager (TAM) serves as a strategic extension of our customers' teams, bridging technical expertise with business acumen. TAMs guide clients in maximizing value from Zendesk solutions by understanding their business strategy, consulting on implementation methodologies, and creating technical solutions to business problems. Rather than performing implementations themselves, they partner with clients to navigate configurations, integrations, and overall architecture to drive innovation and transformation. In this role you will: Establish relationships across client organizations from administrators to C-level executives Document customer CX ecosystems including use-cases, workflows, and technical architecture Develop and lead Customer Technical Roadmaps with short, medium, and long-term plans Conduct regular operational reviews, including weekly meetings and monthly value playbacks Orchestrate Zendesk resources (PSE, Professional Services, Product Managers) to support implementations Create critical issue resolution plans and work closely with support teams Advocate for customer needs with Zendesk product teams Collaborate with other TAMs to ensure continuous improvement and global delivery excellence You are/ have: Knowledge of Zendesk products and experience managing Zendesk environments Fluent in English with outstanding communication skills at all organizational levels from administrators to executives You have technical experience, with at least 5 years working in a SaaS Enterprise environments Proven track record driving technical initiatives within organizations Experience in service management, operational support, and customer experience management Customer-facing technical leadership in enterprise settings Ability to thrive in collaborative and matrix environments Understanding of SaaS implementations, API use cases, and logic-based workflows Proven ability to develop creative solutions to complex problems, paired with genuine technical curiosity Deep understanding of at least one industry vertical As a Technical Account Manager you should have: Strategic Vision & Technical Orchestration The ideal candidate identifies opportunities clients haven't recognized, translates business objectives into technical roadmaps, and helps clients reimagine their customer experience approach rather than simply optimizing existing processes.Business Impact & Value Demonstration Successful TAMs deliver measurable ROI, elevate their role from technical support to strategic advisor, and connect technical challenges to broader market trends that position clients ahead of competitors.Innovation & Future-Readiness We seek candidates who anticipate technology shifts before they become mainstream, implement solutions that create unexpected capabilities, and influence long-term technical architecture to accommodate future needs.Cross-Functional Leadership The position requires aligning multiple stakeholders with competing priorities, identifying patterns across clients to create portfolio-wide solutions, and elevating technical implementations into company-wide transformations.Self-Development & Learning Agility Top performers continuously address knowledge gaps to increase strategic value, adapt their approach to technical account management, and contribute to team-wide improvements in client service delivery. At Zendesk, the success indicators in this role are: Client adoption and expansion of Premier Enterprise offerings Measurable impact on client business outcomes Stakeholder engagement across all organizational levels Prevention of critical issues through proactive planning Influence on product development based on client feedback Contribution to Zendesk's collaborative culture and global excellence Working in a Hybrid model: We love flexibility - that's why our teams can benefit from a hybrid working model. We just recommend popping into the office once a week to catch up, collaborate, and enjoy our awesome perks. It's the perfect mix of freedom and fun!Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys' platform and cloud-based solutions in over 4,000 laboratories across 39 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys' mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities. Role Description Deployment of the Clinisys WinPath Enterprise solution, comprising of various Oracle databases including WinPath, PathManager and CyberLab applications. To work within the Delivery environment organising and overseeing all customer-based IT implementations, developing quality processes and documentation for installation to satisfy the customer and business requirements. Working closely with the Service Desk and development teams to solve customer Oracle issues as required and to lead in customer database upgrades and sizing. To partake in the out of hours on-call rota. To keep abreast of Oracle products and functionality. To work with and support Technical Sales, Sales and Bids when required to ensure accurate and timely quotations and technical specifications. Knowledge, Skills & Abilities Excellent communication skills; able to adapt to technical and non-technical audiences. Highly motivated, capable of working independently or in a team. Strong problem-solving, decision-making, planning, and organizational skills. Flexible and adaptable to changing demands; able to perform under tight deadlines. Customer-focused with strong interpersonal skills. Quick learner with ability to retain and apply business processes. Technical proficiency in: Oracle Database Server: design, administration, performance tuning. PL/SQL, command-line scripting, TOAD/SQL Developer. MS Office Suite (Word, Excel, Access, Visio, PowerPoint). Awareness of ITIL and Project Management methodologies. Required Experience & Education 5+ years in Oracle database administration and design, ideally in a software solutions environment. High availability solutions (Oracle RAC, CRS, Data Guard). RMAN backups/recovery, import/export, Data Pump. Performance tuning on Windows and Unix/Linux platforms. Cloud platforms, especially Microsoft Azure. Skilled in SQL, PL/SQL, shell scripting, and batch programs. Oracle Certified Professional (minimum: Oracle Certified Administrator). Degree educated or equivalent. Experience in UK/Ireland health sectors is advantageous. This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting. Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
Dec 13, 2025
Full time
Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys' platform and cloud-based solutions in over 4,000 laboratories across 39 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys' mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities. Role Description Deployment of the Clinisys WinPath Enterprise solution, comprising of various Oracle databases including WinPath, PathManager and CyberLab applications. To work within the Delivery environment organising and overseeing all customer-based IT implementations, developing quality processes and documentation for installation to satisfy the customer and business requirements. Working closely with the Service Desk and development teams to solve customer Oracle issues as required and to lead in customer database upgrades and sizing. To partake in the out of hours on-call rota. To keep abreast of Oracle products and functionality. To work with and support Technical Sales, Sales and Bids when required to ensure accurate and timely quotations and technical specifications. Knowledge, Skills & Abilities Excellent communication skills; able to adapt to technical and non-technical audiences. Highly motivated, capable of working independently or in a team. Strong problem-solving, decision-making, planning, and organizational skills. Flexible and adaptable to changing demands; able to perform under tight deadlines. Customer-focused with strong interpersonal skills. Quick learner with ability to retain and apply business processes. Technical proficiency in: Oracle Database Server: design, administration, performance tuning. PL/SQL, command-line scripting, TOAD/SQL Developer. MS Office Suite (Word, Excel, Access, Visio, PowerPoint). Awareness of ITIL and Project Management methodologies. Required Experience & Education 5+ years in Oracle database administration and design, ideally in a software solutions environment. High availability solutions (Oracle RAC, CRS, Data Guard). RMAN backups/recovery, import/export, Data Pump. Performance tuning on Windows and Unix/Linux platforms. Cloud platforms, especially Microsoft Azure. Skilled in SQL, PL/SQL, shell scripting, and batch programs. Oracle Certified Professional (minimum: Oracle Certified Administrator). Degree educated or equivalent. Experience in UK/Ireland health sectors is advantageous. This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting. Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
calfordseaden is a leading multi-disciplinary construction and property consultancy. We provide a comprehensive range of services across the built environment, including Architecture, Building Information Management (BIM), Building Safety, Engineering, Fire Safety, Health and Safety, Surveying, Sustainability, and more. Senior/Principal Electrical Engineer Location: London/Hybrid Hours: 35 The role and responsibilities This role focuses on the refurbishment, upgrade, and decarbonisation of existing buildings, and requires a practical, client-facing engineer who thrives in both technical and on-site environments. You'll play a key role in the delivery of electrical engineering services from feasibility through to detailed design and construction. What you'll be doing Carryout Electrical engineering design for projects involving all systems including fire alarm, power systems, lighting systems, access control, security and renewable energy systems generally in existing buildings which will fall in the non and high risk building approval regime. Conduct condition surveys, asset assessments, and lifecycle costing. Produce technical reports, specifications, and feasibility studies Undertake detailed engineering calculations to inform design and decision-making. Liaise with contractors, clients, and stakeholders throughout the project lifecycle. Fulfil Contract Administrator duties including managing valuations, contractor performance, and change control procedures. Apply knowledge of contract management, especially JCT contracts. Conduct regular site inspections, oversee commissioning, and support issue resolution Collaborate closely with mechanical engineers, clients, project managers, architects, sustainability specialists, and quantity surveyors. Mentor and support the development of junior engineering staff. What you'll need Qualifications Building Services Engineering qualification Actively working towards chartership (IET or CIBSE preferred) Experience Proven experience in electrical design, delivery, and project leadership on existing building projects. Familiarity with maintenance contracts, including performance monitoring and lifecycle planning. Demonstrated experience writing and contributing to procurement documentation for public or private sector projects. Proficiency in writing technical reports, developing specifications, drawings, calculations and conducting feasibility studies. Extensive experience working within the social housing sector, as well as across a broad range of public sector environments, including educational facilities (e.g. schools and academies), healthcare buildings, and commercial properties. This includes a strong understanding of the specific challenges, compliance requirements, and stakeholder engagement needs associated with these settings-such as budgetary constraints, phased works in occupied premises, and alignment with government or local authority frameworks and funding criteria. Experience in asset data collection, including on-site surveys to identify and log mechanical and electrical systems, capturing equipment condition, operational status, and compliance with relevant standards to support lifecycle planning, maintenance strategies, and investment decisions. Knowledge of construction risks, including how to identify and manage them effectively across project stages. Experienced in reporting resource and financial information to Partners and senior management, ensuring visibility on project performance and forecasts. Knowledge Thorough understanding of electrical building services systems including lighting, fire alarm, power supplies, secondary power, access control, cctv and controls. Working knowledge of UK Building Regulations, relevant electrical British standards, CIBSE guides, BREEAM, and other sustainability frameworks. Experience with maintenance contract planning and service level agreements. Familiarity with public procurement processes, contract law, and compliant documentation. Familiarity with energy and carbon reduction strategies, including low/zero carbon technologies. Contract knowledge, particularly JCT forms of contract and contract administration processes. Understanding of government funding schemes Skills Strong communication skills - able to lead client meetings and present complex information clearly. Analytical thinking - capable of problem-solving and value engineering on live projects. Proficient in relevant software such as AutoCAD, and Microsoft Office Suite. An understanding of Revit and Trimble / Amtech is desirable. Effective time and resource management, with a proven ability to deliver to deadlines. Collaborative team player with leadership capability and mentoring experience. What we offer People are at the heart of everything we do, which is why we invest in them at every stage of their career. We are proud to hold the Investors in People Gold award, which we believe demonstrates our commitment to nurturing our people. Structured Apprenticeships and work experience opportunities are available across the organisation to support those at the beginning of their careers. We also have career development pathways to help you understand and structure your professional development. We provide a range of benefits including hybrid working, the option to buy and sell annual leave, enhanced annual leave for long service, sponsorship for qualifications, a recruitment referral bonus scheme, enhanced family leave policies, an employee assistance programme, and more! Who we are We're a multi-disciplinary property and construction consultancy with offices in Orpington, London, Birmingham, Essex, Cambridge, and Hampshire. With 80 years of experience of delivering award-winning projects across all major sectors, we're committed to making a positive difference in the communities we serve. Our vision is to be identified as a trusted client advisor; national in reach, local in service, and selected for our quality and expertise in the built environment. Our brilliant team consists of individuals who are passionate about delivering the best results and continuously demonstrate why our clients choose us to help bring their projects to life. You can find out more about our work on our website Values Collaboration - Being one team and supporting each other to achieve the best results and maximise our potential. Authenticity - Being true to ourselves and others and celebrating our differences. Giving Back - Recognizing and embracing the need for our work to have a positive social impact. Excellence - Striving to be up with the best and at the forefront of what we do. Support - Providing investment, encouragement and support to bring out the best in our People. Integrity - Being honest and doing the right thing. If you are a talented individual, with a commercial mind, and align to our values, please apply. If this job isn't quite right for you but you would like to start or progress a career within our construction consultancy, please connect with us so you can be notified about relevant future vacancies. calfordseaden is an Equal Opportunities Employer and is committed to supporting the principles of equality of opportunity in employment, training, and service delivery.
Dec 13, 2025
Full time
calfordseaden is a leading multi-disciplinary construction and property consultancy. We provide a comprehensive range of services across the built environment, including Architecture, Building Information Management (BIM), Building Safety, Engineering, Fire Safety, Health and Safety, Surveying, Sustainability, and more. Senior/Principal Electrical Engineer Location: London/Hybrid Hours: 35 The role and responsibilities This role focuses on the refurbishment, upgrade, and decarbonisation of existing buildings, and requires a practical, client-facing engineer who thrives in both technical and on-site environments. You'll play a key role in the delivery of electrical engineering services from feasibility through to detailed design and construction. What you'll be doing Carryout Electrical engineering design for projects involving all systems including fire alarm, power systems, lighting systems, access control, security and renewable energy systems generally in existing buildings which will fall in the non and high risk building approval regime. Conduct condition surveys, asset assessments, and lifecycle costing. Produce technical reports, specifications, and feasibility studies Undertake detailed engineering calculations to inform design and decision-making. Liaise with contractors, clients, and stakeholders throughout the project lifecycle. Fulfil Contract Administrator duties including managing valuations, contractor performance, and change control procedures. Apply knowledge of contract management, especially JCT contracts. Conduct regular site inspections, oversee commissioning, and support issue resolution Collaborate closely with mechanical engineers, clients, project managers, architects, sustainability specialists, and quantity surveyors. Mentor and support the development of junior engineering staff. What you'll need Qualifications Building Services Engineering qualification Actively working towards chartership (IET or CIBSE preferred) Experience Proven experience in electrical design, delivery, and project leadership on existing building projects. Familiarity with maintenance contracts, including performance monitoring and lifecycle planning. Demonstrated experience writing and contributing to procurement documentation for public or private sector projects. Proficiency in writing technical reports, developing specifications, drawings, calculations and conducting feasibility studies. Extensive experience working within the social housing sector, as well as across a broad range of public sector environments, including educational facilities (e.g. schools and academies), healthcare buildings, and commercial properties. This includes a strong understanding of the specific challenges, compliance requirements, and stakeholder engagement needs associated with these settings-such as budgetary constraints, phased works in occupied premises, and alignment with government or local authority frameworks and funding criteria. Experience in asset data collection, including on-site surveys to identify and log mechanical and electrical systems, capturing equipment condition, operational status, and compliance with relevant standards to support lifecycle planning, maintenance strategies, and investment decisions. Knowledge of construction risks, including how to identify and manage them effectively across project stages. Experienced in reporting resource and financial information to Partners and senior management, ensuring visibility on project performance and forecasts. Knowledge Thorough understanding of electrical building services systems including lighting, fire alarm, power supplies, secondary power, access control, cctv and controls. Working knowledge of UK Building Regulations, relevant electrical British standards, CIBSE guides, BREEAM, and other sustainability frameworks. Experience with maintenance contract planning and service level agreements. Familiarity with public procurement processes, contract law, and compliant documentation. Familiarity with energy and carbon reduction strategies, including low/zero carbon technologies. Contract knowledge, particularly JCT forms of contract and contract administration processes. Understanding of government funding schemes Skills Strong communication skills - able to lead client meetings and present complex information clearly. Analytical thinking - capable of problem-solving and value engineering on live projects. Proficient in relevant software such as AutoCAD, and Microsoft Office Suite. An understanding of Revit and Trimble / Amtech is desirable. Effective time and resource management, with a proven ability to deliver to deadlines. Collaborative team player with leadership capability and mentoring experience. What we offer People are at the heart of everything we do, which is why we invest in them at every stage of their career. We are proud to hold the Investors in People Gold award, which we believe demonstrates our commitment to nurturing our people. Structured Apprenticeships and work experience opportunities are available across the organisation to support those at the beginning of their careers. We also have career development pathways to help you understand and structure your professional development. We provide a range of benefits including hybrid working, the option to buy and sell annual leave, enhanced annual leave for long service, sponsorship for qualifications, a recruitment referral bonus scheme, enhanced family leave policies, an employee assistance programme, and more! Who we are We're a multi-disciplinary property and construction consultancy with offices in Orpington, London, Birmingham, Essex, Cambridge, and Hampshire. With 80 years of experience of delivering award-winning projects across all major sectors, we're committed to making a positive difference in the communities we serve. Our vision is to be identified as a trusted client advisor; national in reach, local in service, and selected for our quality and expertise in the built environment. Our brilliant team consists of individuals who are passionate about delivering the best results and continuously demonstrate why our clients choose us to help bring their projects to life. You can find out more about our work on our website Values Collaboration - Being one team and supporting each other to achieve the best results and maximise our potential. Authenticity - Being true to ourselves and others and celebrating our differences. Giving Back - Recognizing and embracing the need for our work to have a positive social impact. Excellence - Striving to be up with the best and at the forefront of what we do. Support - Providing investment, encouragement and support to bring out the best in our People. Integrity - Being honest and doing the right thing. If you are a talented individual, with a commercial mind, and align to our values, please apply. If this job isn't quite right for you but you would like to start or progress a career within our construction consultancy, please connect with us so you can be notified about relevant future vacancies. calfordseaden is an Equal Opportunities Employer and is committed to supporting the principles of equality of opportunity in employment, training, and service delivery.
The Role: I am recruiting a Client Relationship Manager (Financial Adviser Support, IFA Administrator) on behalf of Wealth Matters, a leading independent Financial Planning firm based in Luton (LU1 . Working in a collaborative, fast paced and client focused team, you will support the Financial Planners and Paraplanners with delivering an exceptional financial planning service to Wealth Matters cli click apply for full job details
Dec 13, 2025
Full time
The Role: I am recruiting a Client Relationship Manager (Financial Adviser Support, IFA Administrator) on behalf of Wealth Matters, a leading independent Financial Planning firm based in Luton (LU1 . Working in a collaborative, fast paced and client focused team, you will support the Financial Planners and Paraplanners with delivering an exceptional financial planning service to Wealth Matters cli click apply for full job details
Hybrid working -Home+ RugbyOffice We are Succession Wealth, from start-up in 2009, we are now one of the leading independent financial planning and wealth management business' in the UK and part of the Aviva Group. We have over 900 employees and 200 Wealth Planners who provide wealth management and financial planning services to individuals and corporate clients across the UK via our network of offices. Due to our continued growth Succession now have a fantastic opportunity for an organised and competent Administrator to join our Client Delivery team.In this fast paced role you will work as part of a highly effective administration team supporting our Wealth Planners to ensure we deliver an excellent service and outstanding outcomes for our clients. The role: The primary purpose of the role is to work as part of a team to enable Succession Wealth Planners to maintain and assess a portfolio of high net worth clients. This is achieved through processing new business applications, tracking to completion as well as liaising with wealth planners and Paraplanners. The role holder is also expected to ensure that our client information database is accurate at all times. On a day to day basis you can expect to be: Liaising with policy providers for policy details and obtaining policy illustrations. Processing new business applications, tracking to completion. Co-ordinating wealth planner's diaries and arranging client meetings. Preparing documentation for client appointments and meetings, including the production of annual planning meeting packs. Responding to email enquiries and liaising directly with clients. Sending prepared investment information and reports to clients. Ensuring all data entry is completed accurately and within specified timelines. To be successful in the role you will need: At least a year's experience in a fast-paced financial services administration role, preferably in client and advisor support. Experience of XPLAN is desirable. Good communication, literacy and numeracy skills with a high degree of accuracy. Excellent interpersonal and organisational skills. Good working knowledge of Microsoft Word and Excel. What you can expect from us: Acompetitive basic salary, annual pay reviews and performance linked increases as well as a fantastic range of benefits including: 25 days Annual leave rapidly increasing with service, plus bank holidays and additional days for Christmas closure. Excellent company pension scheme with a generous employer contribution. Agile and family friendly working arrangements to allow for a great work/life balance. Company sick pay. Enhanced maternity, paternity and adoption pay. Up to 40% discount on Aviva Insurance & Investment products. £465towards the purchase of home office equipment. Group Life Assurance Scheme: 8 x salary. Access to the Benefit Hub; discounts on shopping, dining out, holidays and lots more! A range of health benefits including eye care vouchers, flu vaccinations, Annual Health Screening, Digitial GP, Mental health and Nutrition Sessions and Employee Assistance Programme. Voluntary flexible benefits platform including Private Medical Insurance, Medical Cash Plan, Dental Insurance, Critical Illness and Health Screening. Support with cost of professional exams /study days. Charity Days. Company Events Our Wellbeing committee works hard to ensure we can support the wellbeing of our colleagues, whatever their needs. Some of the support we currently we offer includes: Employee Assistance Programme including access to a 24/7 support line. Access to mental health first aiders. Menopause support. Parental and compassionate leave. Wellbeing Library and Hub. Aviva DigiCare and Workplace. Bereavement Helpline. Support in achieving your career goals: Sponsorship for relevant professional exams and study leave. Access to funded apprenticeships in a range of topics, such as business administration, leadership & management, and accounting & finance. Access to Insights Discovery, a psychometric tool, which helps individuals and teams to connect better, overcome challenges & conflict resulting in high performing teams. Clear career pathways and endless internal job opportunities. Access to a huge range of free courses via our Learning Management system. We do not accept unsolicited cv submissions from agencies, any such will be accepted as a direct application from the candidate. Succession is committed to building and preserving a culture of inclusion and diversity. With a diverse team of employees we are able to grow, innovate and deliver excellent client care to help us reach our goals as a business. Our diverse teams help us reflect and understand the communities in which we operate and the subjects we cover in our everyday work. In recruiting for Succession, we welcome the unique contributions all candidates can bring regardless of their background and strive to ensure that every candidate is given the best chance of success through fair and equitable recruitment practice.
Dec 13, 2025
Full time
Hybrid working -Home+ RugbyOffice We are Succession Wealth, from start-up in 2009, we are now one of the leading independent financial planning and wealth management business' in the UK and part of the Aviva Group. We have over 900 employees and 200 Wealth Planners who provide wealth management and financial planning services to individuals and corporate clients across the UK via our network of offices. Due to our continued growth Succession now have a fantastic opportunity for an organised and competent Administrator to join our Client Delivery team.In this fast paced role you will work as part of a highly effective administration team supporting our Wealth Planners to ensure we deliver an excellent service and outstanding outcomes for our clients. The role: The primary purpose of the role is to work as part of a team to enable Succession Wealth Planners to maintain and assess a portfolio of high net worth clients. This is achieved through processing new business applications, tracking to completion as well as liaising with wealth planners and Paraplanners. The role holder is also expected to ensure that our client information database is accurate at all times. On a day to day basis you can expect to be: Liaising with policy providers for policy details and obtaining policy illustrations. Processing new business applications, tracking to completion. Co-ordinating wealth planner's diaries and arranging client meetings. Preparing documentation for client appointments and meetings, including the production of annual planning meeting packs. Responding to email enquiries and liaising directly with clients. Sending prepared investment information and reports to clients. Ensuring all data entry is completed accurately and within specified timelines. To be successful in the role you will need: At least a year's experience in a fast-paced financial services administration role, preferably in client and advisor support. Experience of XPLAN is desirable. Good communication, literacy and numeracy skills with a high degree of accuracy. Excellent interpersonal and organisational skills. Good working knowledge of Microsoft Word and Excel. What you can expect from us: Acompetitive basic salary, annual pay reviews and performance linked increases as well as a fantastic range of benefits including: 25 days Annual leave rapidly increasing with service, plus bank holidays and additional days for Christmas closure. Excellent company pension scheme with a generous employer contribution. Agile and family friendly working arrangements to allow for a great work/life balance. Company sick pay. Enhanced maternity, paternity and adoption pay. Up to 40% discount on Aviva Insurance & Investment products. £465towards the purchase of home office equipment. Group Life Assurance Scheme: 8 x salary. Access to the Benefit Hub; discounts on shopping, dining out, holidays and lots more! A range of health benefits including eye care vouchers, flu vaccinations, Annual Health Screening, Digitial GP, Mental health and Nutrition Sessions and Employee Assistance Programme. Voluntary flexible benefits platform including Private Medical Insurance, Medical Cash Plan, Dental Insurance, Critical Illness and Health Screening. Support with cost of professional exams /study days. Charity Days. Company Events Our Wellbeing committee works hard to ensure we can support the wellbeing of our colleagues, whatever their needs. Some of the support we currently we offer includes: Employee Assistance Programme including access to a 24/7 support line. Access to mental health first aiders. Menopause support. Parental and compassionate leave. Wellbeing Library and Hub. Aviva DigiCare and Workplace. Bereavement Helpline. Support in achieving your career goals: Sponsorship for relevant professional exams and study leave. Access to funded apprenticeships in a range of topics, such as business administration, leadership & management, and accounting & finance. Access to Insights Discovery, a psychometric tool, which helps individuals and teams to connect better, overcome challenges & conflict resulting in high performing teams. Clear career pathways and endless internal job opportunities. Access to a huge range of free courses via our Learning Management system. We do not accept unsolicited cv submissions from agencies, any such will be accepted as a direct application from the candidate. Succession is committed to building and preserving a culture of inclusion and diversity. With a diverse team of employees we are able to grow, innovate and deliver excellent client care to help us reach our goals as a business. Our diverse teams help us reflect and understand the communities in which we operate and the subjects we cover in our everyday work. In recruiting for Succession, we welcome the unique contributions all candidates can bring regardless of their background and strive to ensure that every candidate is given the best chance of success through fair and equitable recruitment practice.
