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Resource Planning - Call Centre
Morgan Mckinley Group Ltd East Grinstead, Sussex
Morgan McKinley is looking for an experienced Resource Planning Assistant - Resource Analyst to work for a lovely, reputable employer based in the East Grinstead, West Sussex area. The Call Centre - Resource Planning Assistant will work on a hybrid basis and will monitor, analyse, forecast, schedule (short and long term), maintain data and provide a variety of performance reports as requested for click apply for full job details
Feb 18, 2026
Full time
Morgan McKinley is looking for an experienced Resource Planning Assistant - Resource Analyst to work for a lovely, reputable employer based in the East Grinstead, West Sussex area. The Call Centre - Resource Planning Assistant will work on a hybrid basis and will monitor, analyse, forecast, schedule (short and long term), maintain data and provide a variety of performance reports as requested for click apply for full job details
Senior Quality Analyst
Muller Dairy Market Drayton, Shropshire
Company description: Mller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Mller which employs over 24,000 people throughout Europe. In the UK, Mller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Mller brand is ranked at No.7 in The Grocers Top 100 list of Britains Biggest Brands, and is also the 7th most chosen brand in the UK. Job description: We are recruiting a Senior Quality Analyst within the Quality Department at Muller in Market Drayton (Butter Plant) The purpose of this role is to drive quality performance through improved analysis, extended subject knowledge and testing performance whilst striving to continuously improve in line with the Muller values by supporting the development of Laboratory Technician's and the Quality Management System. Contract: Full Time/Permanent Shift Pattern: Monday-Friday (8am-4pm) Location: Market Drayton (Butter) Responsibilities will include but not be limited to the following: Ensure laboratory tasks are completed on time to the right standard: All testing completed accurately and on time in line with the MTS's, including any additional trial work and annual surveillance testing. Daily calibrations and controls are completed and any issues investigated and resolved. The laboratory is organised and tidy with a 'clean as you' go mindset . Ensure that stock is rotated and levels are monitored and maintained. Able to priorities work load effectively. All documentation either electronic or hard copies are complete in full Essential Specialist/Technical Skills and capabilities Competent in the follow microbiological methods Total Viable Count (Petrifilm) Enterobacteriaceae (Petrifilm) Previous laboratory experience Aseptic skills Auditing Lab safety NIR technology (FOSS) Equipment calibration and maintenance Laboratory Accreditation standards i.e. CLAS Desirable Pipetting skills HACCP L2 In depth Micro and dairy Chemistry knowledge Compensation and Benefits: In return for your contributions to our success, Mller offers a competitive salary package. We value our people and are proud to offer a wide range of benefits: Up to 5% yearly bonus Monthly Pay Salary sacrifice Pension scheme with Muller matching up to 4% Life Assurance at 2x your annual salary 23 days holiday per year Health care cash plan Access to 1000s of reward via the Muller Rewards platform JBRP1_UKTJ
Feb 18, 2026
Full time
Company description: Mller UK & Ireland is wholly owned by the Unternehmensgruppe Theo Mller which employs over 24,000 people throughout Europe. In the UK, Mller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from more than 1,700 British farmers. The Mller brand is ranked at No.7 in The Grocers Top 100 list of Britains Biggest Brands, and is also the 7th most chosen brand in the UK. Job description: We are recruiting a Senior Quality Analyst within the Quality Department at Muller in Market Drayton (Butter Plant) The purpose of this role is to drive quality performance through improved analysis, extended subject knowledge and testing performance whilst striving to continuously improve in line with the Muller values by supporting the development of Laboratory Technician's and the Quality Management System. Contract: Full Time/Permanent Shift Pattern: Monday-Friday (8am-4pm) Location: Market Drayton (Butter) Responsibilities will include but not be limited to the following: Ensure laboratory tasks are completed on time to the right standard: All testing completed accurately and on time in line with the MTS's, including any additional trial work and annual surveillance testing. Daily calibrations and controls are completed and any issues investigated and resolved. The laboratory is organised and tidy with a 'clean as you' go mindset . Ensure that stock is rotated and levels are monitored and maintained. Able to priorities work load effectively. All documentation either electronic or hard copies are complete in full Essential Specialist/Technical Skills and capabilities Competent in the follow microbiological methods Total Viable Count (Petrifilm) Enterobacteriaceae (Petrifilm) Previous laboratory experience Aseptic skills Auditing Lab safety NIR technology (FOSS) Equipment calibration and maintenance Laboratory Accreditation standards i.e. CLAS Desirable Pipetting skills HACCP L2 In depth Micro and dairy Chemistry knowledge Compensation and Benefits: In return for your contributions to our success, Mller offers a competitive salary package. We value our people and are proud to offer a wide range of benefits: Up to 5% yearly bonus Monthly Pay Salary sacrifice Pension scheme with Muller matching up to 4% Life Assurance at 2x your annual salary 23 days holiday per year Health care cash plan Access to 1000s of reward via the Muller Rewards platform JBRP1_UKTJ
Ashley Kate HR & Finance
Senior Financial Analyst
Ashley Kate HR & Finance Lichfield, Staffordshire
Senior Finance Analyst Lichfield - Hybrid Working Full Time Permanent Salary: Up to 60,000 + benefits Ashley Kate are thrilled to be working with a growing and commercially focused organisation is looking to appoint a Senior Finance Analyst to support strategic decision-making and financial performance across the business. This is an excellent opportunity for a commercially minded finance professional to take ownership of financial modelling, performance analysis and business partnering within a forward-thinking and data-driven environment. The Opportunity Working closely with senior leadership, you will play a key role in delivering high-quality financial insight that supports business growth, performance improvement and strategic planning. The role offers strong exposure to commercial decision-making and long-term business strategy. Key Responsibilities Financial Reporting & Insight Prepare and deliver management reports, dashboards and KPI analysis Provide clear financial commentary to support decision-making Deliver detailed analysis on revenue, costs and profitability drivers Financial Planning & Modelling Develop and maintain financial models to support budgeting and forecasting Lead scenario planning, sensitivity analysis and long-term projections Identify financial trends, risks and opportunities Commercial Business Partnering Work closely with senior stakeholders and operational teams Provide challenge, insight and recommendations to improve performance Support pricing strategies and commercial growth initiatives Cost Control & Governance Monitor overheads and budget performance Support spending governance and financial controls Ensure compliance with internal policies and regulatory requirements You will ideally have: ACA, ACCA or CIMA qualification (or equivalent) Previous experience within FP&A, commercial finance or financial analysis roles Advanced Excel and financial modelling capability Experience working with ERP systems and business intelligence tools Strong stakeholder engagement and communication skills Strategic mindset combined with strong attention to detail Interested to find out more? Please reach out About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Feb 17, 2026
Full time
Senior Finance Analyst Lichfield - Hybrid Working Full Time Permanent Salary: Up to 60,000 + benefits Ashley Kate are thrilled to be working with a growing and commercially focused organisation is looking to appoint a Senior Finance Analyst to support strategic decision-making and financial performance across the business. This is an excellent opportunity for a commercially minded finance professional to take ownership of financial modelling, performance analysis and business partnering within a forward-thinking and data-driven environment. The Opportunity Working closely with senior leadership, you will play a key role in delivering high-quality financial insight that supports business growth, performance improvement and strategic planning. The role offers strong exposure to commercial decision-making and long-term business strategy. Key Responsibilities Financial Reporting & Insight Prepare and deliver management reports, dashboards and KPI analysis Provide clear financial commentary to support decision-making Deliver detailed analysis on revenue, costs and profitability drivers Financial Planning & Modelling Develop and maintain financial models to support budgeting and forecasting Lead scenario planning, sensitivity analysis and long-term projections Identify financial trends, risks and opportunities Commercial Business Partnering Work closely with senior stakeholders and operational teams Provide challenge, insight and recommendations to improve performance Support pricing strategies and commercial growth initiatives Cost Control & Governance Monitor overheads and budget performance Support spending governance and financial controls Ensure compliance with internal policies and regulatory requirements You will ideally have: ACA, ACCA or CIMA qualification (or equivalent) Previous experience within FP&A, commercial finance or financial analysis roles Advanced Excel and financial modelling capability Experience working with ERP systems and business intelligence tools Strong stakeholder engagement and communication skills Strategic mindset combined with strong attention to detail Interested to find out more? Please reach out About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Sr. Manager, Incentive Compensation
Insulet Corporation
Sr. Manager, Incentive Compensation page is loaded Sr. Manager, Incentive Compensation Apply locations GB - United Kingdom (London - Office) time type Full time posted on Posted Yesterday job requisition id REQ-2025-579 Position Overview As the Incentive Compensation & Deployment Sr. Manager, you will play a critical role in designing, implementing, and optimizing incentive compensation plans and sales force deployment strategies that elevate sales performance and align with commercial goals. You will collaborate cross-functionally to ensure sales planning, role design, territory alignment, and incentive structures are both effective and compliant. Your leadership will directly influence the motivation of the sales force, enhance field execution, and enable the broader commercial strategy. We're looking for: A strategic professional who can design and implement data-driven sales deployment and incentive strategies that align with business priorities A business planner who can drive improvements in sales force performance through actionable insights, compensation levers, and effective territory planning A collaborative leader who inspires and empowers a high-performing team, fostering a culture of innovation, accountability, and continuous improvement A strong communicator who can simplify complex compensation plans for stakeholders at all levels A compliance-conscious optimizer who ensures all sales compensation and deployment processes are accurate, auditable, and aligned with industry standards Responsibilities Design and Oversee Incentive Compensation Plans Lead the design, execution, and continuous improvement of incentive compensation plans that drive sales effectiveness and motivation Ensure fairness, alignment with business goals, and compliance with regulatory requirements Own the incentive compensation payout processes, including audit, governance, and controls for eligible roles Lead and Manage IC & Deployment Team Set clear priorities and direction for the IC & Deployment team, ensuring alignment with business and functional goals Mentor and develop analysts to grow both technical expertise and strategic influence Build a culture of innovation, excellence, and accountability Sales Force Deployment Oversee the design and implementation of sales force deployment strategies, including role design, resourcing, territory alignment, and targeting Partner with sales leadership to ensure territory structures and role deployments support strategic goals and market coverage needs Implement Quota-setting Methodology Develop and validate quota-setting methodologies that reflect market opportunity and support performance optimization Lead accurate and timely payout calculations based on predefined metrics and compensation plan design Address inquiries from the sales team and conduct regular audits to maintain payout integrity Cross-Functional Collaboration & Best Practice Sharing Collaborate with analytics, finance, HR, and commercial leaders to ensure incentive and deployment strategies support broader business objectives Share insights and best practices across the organization to elevate the strategic role of sales operation Education and Experience Bachelor's degree in business, data science, economics, or related field required Experience in sales operations managing incentive compensation and/or sales force deployment Experience leading small to mid-sized teams, cross-functional projects Skills and Competencies Ability to design and implement sales force strategies-including role structures, resourcing, and territory alignment-that enable commercial growth Strong analytical skills with the ability to interpret complex sales data and generate insights that inform compensation and deployment decisions Ability to ensure compliance through the development of robust processes, governance, and controls for accurate IC calculations and audits Ability to think strategically to align initiatives with evolving business objectives and diverse go-to-market models Proven leadership ability to manage, coach, and develop high-performing teams in a dynamic, data-driven environment Exceptional communication skills to clearly and confidently convey technical plans and deployment strategies to both technical and non-technical stakeholders Ability to collaborate effectively across commercial, finance, HR, and analytics teams to ensure sales operations strategies are integrated and impactful Physical Requirements Location: US / International Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit and We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Please read our Privacy Notice to learn how Insulet handles your personal information when you apply for a vacancy with us here . Similar Jobs (1) Senior Commercial Operations Manager - EU Distributor Markets ( hybrid) locations GB - United Kingdom (London - Office) time type Full time posted on Posted 8 Days Ago Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Insulet employees are all focused on the same goal - to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer-centric focus position us as global pioneers - leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.
Feb 17, 2026
Full time
Sr. Manager, Incentive Compensation page is loaded Sr. Manager, Incentive Compensation Apply locations GB - United Kingdom (London - Office) time type Full time posted on Posted Yesterday job requisition id REQ-2025-579 Position Overview As the Incentive Compensation & Deployment Sr. Manager, you will play a critical role in designing, implementing, and optimizing incentive compensation plans and sales force deployment strategies that elevate sales performance and align with commercial goals. You will collaborate cross-functionally to ensure sales planning, role design, territory alignment, and incentive structures are both effective and compliant. Your leadership will directly influence the motivation of the sales force, enhance field execution, and enable the broader commercial strategy. We're looking for: A strategic professional who can design and implement data-driven sales deployment and incentive strategies that align with business priorities A business planner who can drive improvements in sales force performance through actionable insights, compensation levers, and effective territory planning A collaborative leader who inspires and empowers a high-performing team, fostering a culture of innovation, accountability, and continuous improvement A strong communicator who can simplify complex compensation plans for stakeholders at all levels A compliance-conscious optimizer who ensures all sales compensation and deployment processes are accurate, auditable, and aligned with industry standards Responsibilities Design and Oversee Incentive Compensation Plans Lead the design, execution, and continuous improvement of incentive compensation plans that drive sales effectiveness and motivation Ensure fairness, alignment with business goals, and compliance with regulatory requirements Own the incentive compensation payout processes, including audit, governance, and controls for eligible roles Lead and Manage IC & Deployment Team Set clear priorities and direction for the IC & Deployment team, ensuring alignment with business and functional goals Mentor and develop analysts to grow both technical expertise and strategic influence Build a culture of innovation, excellence, and accountability Sales Force Deployment Oversee the design and implementation of sales force deployment strategies, including role design, resourcing, territory alignment, and targeting Partner with sales leadership to ensure territory structures and role deployments support strategic goals and market coverage needs Implement Quota-setting Methodology Develop and validate quota-setting methodologies that reflect market opportunity and support performance optimization Lead accurate and timely payout calculations based on predefined metrics and compensation plan design Address inquiries from the sales team and conduct regular audits to maintain payout integrity Cross-Functional Collaboration & Best Practice Sharing Collaborate with analytics, finance, HR, and commercial leaders to ensure incentive and deployment strategies support broader business objectives Share insights and best practices across the organization to elevate the strategic role of sales operation Education and Experience Bachelor's degree in business, data science, economics, or related field required Experience in sales operations managing incentive compensation and/or sales force deployment Experience leading small to mid-sized teams, cross-functional projects Skills and Competencies Ability to design and implement sales force strategies-including role structures, resourcing, and territory alignment-that enable commercial growth Strong analytical skills with the ability to interpret complex sales data and generate insights that inform compensation and deployment decisions Ability to ensure compliance through the development of robust processes, governance, and controls for accurate IC calculations and audits Ability to think strategically to align initiatives with evolving business objectives and diverse go-to-market models Proven leadership ability to manage, coach, and develop high-performing teams in a dynamic, data-driven environment Exceptional communication skills to clearly and confidently convey technical plans and deployment strategies to both technical and non-technical stakeholders Ability to collaborate effectively across commercial, finance, HR, and analytics teams to ensure sales operations strategies are integrated and impactful Physical Requirements Location: US / International Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet's flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Insulet also leverages the unique design of its Pod by tailoring its Omnipod technology platform for the delivery of non-insulin subcutaneous drugs across other therapeutic areas. For more information, please visit and We are looking for highly motivated, performance-driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it! Please read our Privacy Notice to learn how Insulet handles your personal information when you apply for a vacancy with us here . Similar Jobs (1) Senior Commercial Operations Manager - EU Distributor Markets ( hybrid) locations GB - United Kingdom (London - Office) time type Full time posted on Posted 8 Days Ago Insulet Corporation is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Insulet employees are all focused on the same goal - to make a difference. Our relentless passion is to simplify life for people with diabetes. We excite and empower employees to bring their best selves to work through a culture that supports a healthy work and life balance. We set the bar high to meet customer needs, and our priority is to ensure our employees are equipped and supported to help us get there. We foster and celebrate curiosity, innovation, and learning. Our teams work collaboratively and are empowered to drive the best actions for our customers. Our innovation spirit and customer-centric focus position us as global pioneers - leading the way to improve health outcomes with revolutionary medical devices while breaking down barriers to access.
Harris Hill Charity Recruitment Specialists
Digital Performance Advisor
Harris Hill Charity Recruitment Specialists
Harris Hill is thrilled to partner with Christian Aid, to hire their new Digital Performance Advisor, to work in either London, Cardiff, Edinburgh or Warrington. The Digital Performance Advisor will be the driving force behind understanding and improving their online performance. This role is central to how they use data and insight to make impactful decisions across digital, fundraising, campaigning and supporter engagement. This is a specialist analyst role and the organisation s subject matter expert in Google Analytics 4 (GA4). Your essential skills and experience: Proven expertise in digital analysis and insight , with experience producing data-driven reports and actionable recommendations Experience working for a charity or non-profit Advanced GA4 knowledge , including funnels, segmentation, lifecycle reporting and (where relevant) e-commerce tracking. Strong understanding of the transition from Universal Analytics (GA3) to GA4 and its implications Experience using tools such as Looker Studio , Power BI , and behavioural analytics tools (e.g. Hotjar, Contentsquare) Ability to interpret A/B testing and experimentation results to inform optimisation decisions Experience managing tracking requirements, tag management and integrating digital data with CRM systems Why this role is unique: True GA4 ownership: You will be Christian Aid s subject matter expert in Google Analytics 4, with real responsibility for how GA4 is used, developed and embedded across the organisation. This is not a shared or junior analytics role your expertise will shape best practice. Strategy over button-pushing: This role focuses on insight, interpretation and influence, not day-to-day campaign optimisation. You ll answer the why behind performance and help teams make better decisions, rather than simply reporting metrics. Built, not starting from scratch: GA4 is already implemented, giving you a strong foundation to improve structure, governance and reporting, and to unlock deeper value from existing data. Do you want a voice at the table? Your analysis will directly inform strategic decisions, helping colleagues across the organisation understand users, test improvements and optimise digital experiences. Salary and location- £46,666 - £54,527 in London (Waterloo). £41,783- £49,644 in Cardiff, Edinburgh, Warrington. Hybrid working- 2 days in the office, 3 days working from home. Full-time, permanent. Snapshot of their benefits- 25 days holiday, plus bank holidays, increasing with length of service. Career break after 2 years of service. Closing date- ASAP. The charity is reviewing applications on a rolling basis. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Feb 17, 2026
Full time
Harris Hill is thrilled to partner with Christian Aid, to hire their new Digital Performance Advisor, to work in either London, Cardiff, Edinburgh or Warrington. The Digital Performance Advisor will be the driving force behind understanding and improving their online performance. This role is central to how they use data and insight to make impactful decisions across digital, fundraising, campaigning and supporter engagement. This is a specialist analyst role and the organisation s subject matter expert in Google Analytics 4 (GA4). Your essential skills and experience: Proven expertise in digital analysis and insight , with experience producing data-driven reports and actionable recommendations Experience working for a charity or non-profit Advanced GA4 knowledge , including funnels, segmentation, lifecycle reporting and (where relevant) e-commerce tracking. Strong understanding of the transition from Universal Analytics (GA3) to GA4 and its implications Experience using tools such as Looker Studio , Power BI , and behavioural analytics tools (e.g. Hotjar, Contentsquare) Ability to interpret A/B testing and experimentation results to inform optimisation decisions Experience managing tracking requirements, tag management and integrating digital data with CRM systems Why this role is unique: True GA4 ownership: You will be Christian Aid s subject matter expert in Google Analytics 4, with real responsibility for how GA4 is used, developed and embedded across the organisation. This is not a shared or junior analytics role your expertise will shape best practice. Strategy over button-pushing: This role focuses on insight, interpretation and influence, not day-to-day campaign optimisation. You ll answer the why behind performance and help teams make better decisions, rather than simply reporting metrics. Built, not starting from scratch: GA4 is already implemented, giving you a strong foundation to improve structure, governance and reporting, and to unlock deeper value from existing data. Do you want a voice at the table? Your analysis will directly inform strategic decisions, helping colleagues across the organisation understand users, test improvements and optimise digital experiences. Salary and location- £46,666 - £54,527 in London (Waterloo). £41,783- £49,644 in Cardiff, Edinburgh, Warrington. Hybrid working- 2 days in the office, 3 days working from home. Full-time, permanent. Snapshot of their benefits- 25 days holiday, plus bank holidays, increasing with length of service. Career break after 2 years of service. Closing date- ASAP. The charity is reviewing applications on a rolling basis. As leading charity recruitment specialists and a certified B Corp , Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Risk and Control - Client Asset Protection Analyst (Vice President)
Citigroup Inc.
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Risk and Control Client Asset Protection team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Risk and Control team is a critical component of the firm's first line of defense, responsible for ensuring the integrity of the control environment and the protection of client assets. The team works collaboratively with business operations, compliance, and internal audit to identify, assess, mitigate, and report on operational risks in accordance with firm policies and regulatory requirements. Our primary mission is to maintain a robust control framework that safeguards client assets and ensures the firm's adherence to all applicable regulations, including but not limited to the FCA's Client Assets Sourcebook (CASS). We are seeking a diligent and experienced Risk and Control professional to join our Client Asset Protection team. The successful candidate will be responsible for executing and enhancing the risk management framework specifically related to the safeguarding of client assets. This role involves performing control testing, identifying and assessing emerging risks, managing incidents, and ensuring that the firm's processes are compliant with CASS, MCAR and other relevant regulations. You will act as a subject matter expert, providing guidance and support to business units on all matters related to client asset protection. What you'll do Support the groups compliance with Financial Conduct Authority (FCA) CASS, Central Bank of Ireland (CBI) CAR, and MiFID II regulations. Lead and facilitate various governance and oversight meetings with key stakeholders and senior management. Track issues, breaches, and incidents, ensuring root cause analysis and remediation plans are robust and executed in a timely manner. Collaborate with External Audit, Internal Audit, Compliance, and key business stakeholders to coordinate audit activities, ensuring timely understanding, addressing, and evidencing of requirements. Perform thematic reviews, deep dives, and risk assessments to identify control weaknesses and emerging risks. Act as a point of contact and bridge between the client asset office and the business lines, functions on client asset matters. Provide oversight over the groups Managers Controls Assessment (MCA) and the Client Asset Risk Evaluation (CARE). Collaborate with partners in business to ensure they are aware of their regulatory obligations. Help drive and manage control enhancements focused on increasing efficiency and reducing risk. What we'll need from you Relevant experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Knowledge of Client Assets and Depositor Protection regulations in the UK and Ireland highly desirable. Able to balance regulatory requirements with business practicality. Ability to identify, measure, and manage key risks and controls. Proven experience in implementing sustainable solutions and improving processes. Strong analytical skills to evaluate complex risk, control and regulatory activities and processes. Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level. Strong problem-solving and decision-making skills. Ability to manage multiple tasks and priorities. Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word. What we can offer you This role offers significant exposure to senior leadership and a broad view of the firm's operations. The successful candidate will develop deep subject matter expertise in a highly critical area, providing an excellent foundation for future leadership opportunities within risk management, compliance, or business management. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure. Discretionary annual performance related bonus. Private medical insurance packages to suit your personal circumstances. Employee Assistance Program. Pension Plan. Paid Parental Leave. Special discounts for employees, family, and friends. Access to an array of learning and development resources. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Feb 17, 2026
Full time
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi's Risk and Control Client Asset Protection team. By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Team/Role Overview The Risk and Control team is a critical component of the firm's first line of defense, responsible for ensuring the integrity of the control environment and the protection of client assets. The team works collaboratively with business operations, compliance, and internal audit to identify, assess, mitigate, and report on operational risks in accordance with firm policies and regulatory requirements. Our primary mission is to maintain a robust control framework that safeguards client assets and ensures the firm's adherence to all applicable regulations, including but not limited to the FCA's Client Assets Sourcebook (CASS). We are seeking a diligent and experienced Risk and Control professional to join our Client Asset Protection team. The successful candidate will be responsible for executing and enhancing the risk management framework specifically related to the safeguarding of client assets. This role involves performing control testing, identifying and assessing emerging risks, managing incidents, and ensuring that the firm's processes are compliant with CASS, MCAR and other relevant regulations. You will act as a subject matter expert, providing guidance and support to business units on all matters related to client asset protection. What you'll do Support the groups compliance with Financial Conduct Authority (FCA) CASS, Central Bank of Ireland (CBI) CAR, and MiFID II regulations. Lead and facilitate various governance and oversight meetings with key stakeholders and senior management. Track issues, breaches, and incidents, ensuring root cause analysis and remediation plans are robust and executed in a timely manner. Collaborate with External Audit, Internal Audit, Compliance, and key business stakeholders to coordinate audit activities, ensuring timely understanding, addressing, and evidencing of requirements. Perform thematic reviews, deep dives, and risk assessments to identify control weaknesses and emerging risks. Act as a point of contact and bridge between the client asset office and the business lines, functions on client asset matters. Provide oversight over the groups Managers Controls Assessment (MCA) and the Client Asset Risk Evaluation (CARE). Collaborate with partners in business to ensure they are aware of their regulatory obligations. Help drive and manage control enhancements focused on increasing efficiency and reducing risk. What we'll need from you Relevant experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry. Knowledge of Client Assets and Depositor Protection regulations in the UK and Ireland highly desirable. Able to balance regulatory requirements with business practicality. Ability to identify, measure, and manage key risks and controls. Proven experience in implementing sustainable solutions and improving processes. Strong analytical skills to evaluate complex risk, control and regulatory activities and processes. Strong verbal and written communication skills, with a demonstrated ability to engage at the senior management level. Strong problem-solving and decision-making skills. Ability to manage multiple tasks and priorities. Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word. What we can offer you This role offers significant exposure to senior leadership and a broad view of the firm's operations. The successful candidate will develop deep subject matter expertise in a highly critical area, providing an excellent foundation for future leadership opportunities within risk management, compliance, or business management. We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well. By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure. Discretionary annual performance related bonus. Private medical insurance packages to suit your personal circumstances. Employee Assistance Program. Pension Plan. Paid Parental Leave. Special discounts for employees, family, and friends. Access to an array of learning and development resources. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive. Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
NSPCC/ChildLine
Associate Head of Supporter Data Insights and Selections
NSPCC/ChildLine
Job Description Job Title: Associate Head of Supporter Data Insights and Selections Directorate: Engagement and Fundraising Team/Department (if specific): Public Engagement Date Written/ Amended: September 2025 Context and Background The NSPCC s mission is to end cruelty to children by fighting for every childhood. To carry out its charitable work, the NSPCC relies on the fundraising support of people across the UK for 90% of its annual income. Within fundraising, our aim is to provide maximum resources for the NSPCC. We aim to provide the best possible supporter experience, building long-term relationships to create an experience which is different, better and more rewarding than that of supporting any other charity. The Public Engagement team is responsible for developing and delivering the strategy that will drive significant, long-term income growth by inspiring and engaging public audiences to support the work of the NSPCC. This will be achieved through integrated, audience-led, multi-channel marketing approaches, including; mass participation, individual giving, and campaigns that generate sustainable funding aligned to the NSPCC s strategic priorities. Alongside income generation, the team plays a vital role in increasing public understanding of abuse and neglect and building advocacy. The Associate Head of Supporter Data Insight and Selections is a key member of the Public Engagement leadership team who will lead the development and delivery of insightful supporter data reporting and analysis, working closely with Operations and philanthropy and partnership teams to identify business challenges, commission, develop and analyse data sets that directly improve fundraising outcomes. The role will also be responsible for managing our vital data selections team, who ensure the right supporters are receiving appropriate communications. The team will foster a high-performing, results-driven culture that values collaboration, innovation, and integration. By focusing on excellent supporter relationship management and purposeful engagement, it will deliver long-term, sustainable impact to support the NSPCC s mission. This will be a pivotal role in driving supporter insight driven change in Fundraising at the NSPCC.Job purpose • Strategy and Planning : Use your experience of leading data and analysis to establish a high performing team who design, deliver and analyse information that informs our strategic direction • Delivery: Lead on the identification, development and delivery of analysis and reporting outputs across Engagement and Fundraising, working closely with multiple senior stakeholders to ensure business needs are met. Key relationships - Internal Reporting to the Head of Audience Engagement and Campaign Planning in Engagement and Fundraising Direct Management of 4 staff and a total team size of 7 Works closely with Technology teams providing data engineering solutions and expert PowerBI leadership Works closely with the Operations Team, and other Senior Business Stakeholders Works closely with Head of Planning, Compliance and Business Management Key relationships - External - Data, insight and analysis networks - External suppliers of commissioned insight Main duties and responsibilities • Develop and lead the Supporter Data Insights and Selections team • Work with leaders in Engagement and Fundraising to develop and drive the strategic direction for Supporter Insight, data analysis and data selections across the NSPCC. • Build a productive partnership with the PowerBI development hub in Technology, utilising their semantic models and complex reporting, and taking on tools they have developed.• Initiate and oversee the development of data driven insight, analysis and reporting across multiple teams, campaigns and products in the directorate, ensuring best practice is being adopted and that there are appropriate levels of quality assurance. • Deliver via appropriate tools to bring data owners closer to their own data, such as (but not limited to) provision of Power BI reporting • Lead on the commissioning and acquisition of appropriate external data to benchmark our business performance and inform strategic decision making • Work closely with the Planning and Business Management Team to meet KPI and other business reporting needs • Proactively work with Data engineering and the Power BI hub in Technology Responsibilities for all Staff within Engagement and Fundraising • To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures. • To actively participate in regular department and team meetings • To adhere to all the NSPCC s service standards, policies and procedures. • To evidence an understanding of and commitment to the demonstration of the NSPCC s values. • To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations. • To be responsible for personal learning and development, to support the learning and development of others and the whole organisation. • To work in a manner that facilitates and encourages inclusion. • To be pro-active in identifying ways to improve personal and team performance • To maintain an awareness of own and others Health and Safety and comply with the NSPCC s Health and Safety policy and procedures • To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.Person specification • Proven effective development and delivery of strategic data initiatives and harnessing outcomes to drive business change, and to manage multiple initiatives as a programme • Experience of working closely with leaders to define and deliver against data needs that drive business impact • Experience of reviewing the effectiveness of business-as-usual activity and ongoing strategies using data and insight • Experience in managing and leading data analyst and/or reporting teams and providing technical and development support to more junior data analysts • Experience and strong understanding of a range of data analysis techniques and toolsets • Highly developed stakeholder management skills and the ability to simplify technical language for non-technical colleagues
Feb 17, 2026
Full time
Job Description Job Title: Associate Head of Supporter Data Insights and Selections Directorate: Engagement and Fundraising Team/Department (if specific): Public Engagement Date Written/ Amended: September 2025 Context and Background The NSPCC s mission is to end cruelty to children by fighting for every childhood. To carry out its charitable work, the NSPCC relies on the fundraising support of people across the UK for 90% of its annual income. Within fundraising, our aim is to provide maximum resources for the NSPCC. We aim to provide the best possible supporter experience, building long-term relationships to create an experience which is different, better and more rewarding than that of supporting any other charity. The Public Engagement team is responsible for developing and delivering the strategy that will drive significant, long-term income growth by inspiring and engaging public audiences to support the work of the NSPCC. This will be achieved through integrated, audience-led, multi-channel marketing approaches, including; mass participation, individual giving, and campaigns that generate sustainable funding aligned to the NSPCC s strategic priorities. Alongside income generation, the team plays a vital role in increasing public understanding of abuse and neglect and building advocacy. The Associate Head of Supporter Data Insight and Selections is a key member of the Public Engagement leadership team who will lead the development and delivery of insightful supporter data reporting and analysis, working closely with Operations and philanthropy and partnership teams to identify business challenges, commission, develop and analyse data sets that directly improve fundraising outcomes. The role will also be responsible for managing our vital data selections team, who ensure the right supporters are receiving appropriate communications. The team will foster a high-performing, results-driven culture that values collaboration, innovation, and integration. By focusing on excellent supporter relationship management and purposeful engagement, it will deliver long-term, sustainable impact to support the NSPCC s mission. This will be a pivotal role in driving supporter insight driven change in Fundraising at the NSPCC.Job purpose • Strategy and Planning : Use your experience of leading data and analysis to establish a high performing team who design, deliver and analyse information that informs our strategic direction • Delivery: Lead on the identification, development and delivery of analysis and reporting outputs across Engagement and Fundraising, working closely with multiple senior stakeholders to ensure business needs are met. Key relationships - Internal Reporting to the Head of Audience Engagement and Campaign Planning in Engagement and Fundraising Direct Management of 4 staff and a total team size of 7 Works closely with Technology teams providing data engineering solutions and expert PowerBI leadership Works closely with the Operations Team, and other Senior Business Stakeholders Works closely with Head of Planning, Compliance and Business Management Key relationships - External - Data, insight and analysis networks - External suppliers of commissioned insight Main duties and responsibilities • Develop and lead the Supporter Data Insights and Selections team • Work with leaders in Engagement and Fundraising to develop and drive the strategic direction for Supporter Insight, data analysis and data selections across the NSPCC. • Build a productive partnership with the PowerBI development hub in Technology, utilising their semantic models and complex reporting, and taking on tools they have developed.• Initiate and oversee the development of data driven insight, analysis and reporting across multiple teams, campaigns and products in the directorate, ensuring best practice is being adopted and that there are appropriate levels of quality assurance. • Deliver via appropriate tools to bring data owners closer to their own data, such as (but not limited to) provision of Power BI reporting • Lead on the commissioning and acquisition of appropriate external data to benchmark our business performance and inform strategic decision making • Work closely with the Planning and Business Management Team to meet KPI and other business reporting needs • Proactively work with Data engineering and the Power BI hub in Technology Responsibilities for all Staff within Engagement and Fundraising • To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures. • To actively participate in regular department and team meetings • To adhere to all the NSPCC s service standards, policies and procedures. • To evidence an understanding of and commitment to the demonstration of the NSPCC s values. • To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations. • To be responsible for personal learning and development, to support the learning and development of others and the whole organisation. • To work in a manner that facilitates and encourages inclusion. • To be pro-active in identifying ways to improve personal and team performance • To maintain an awareness of own and others Health and Safety and comply with the NSPCC s Health and Safety policy and procedures • To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.Person specification • Proven effective development and delivery of strategic data initiatives and harnessing outcomes to drive business change, and to manage multiple initiatives as a programme • Experience of working closely with leaders to define and deliver against data needs that drive business impact • Experience of reviewing the effectiveness of business-as-usual activity and ongoing strategies using data and insight • Experience in managing and leading data analyst and/or reporting teams and providing technical and development support to more junior data analysts • Experience and strong understanding of a range of data analysis techniques and toolsets • Highly developed stakeholder management skills and the ability to simplify technical language for non-technical colleagues
Vice President - Payment Products Authorization Operations
Visa Inc. Basingstoke, Hampshire
Vice President - Payment Products Authorization Operations Reporting directly to the Senior Vice President of Global Operations, the Vice President of Payment Products Authorization Operations will play a critical role in 24/7 operations for key areas of our Payment Products division. Overseeing a team of 100+ operations analysts that support real time consumer payment applications and services, this role involves coordination across multiple global data centers and processing environments. Global Operations holds the responsibility of ensuring Visa's diverse portfolio of commercial services are performing optimally, meeting stringent availability targets and exceeding our clients' expectations. By architecting automation and GenAI into our operational DNA, and deeply embedding AIOps into our strategic foundation, Global Operations - the engine room of production operations - is well positioned to think big, act quickly and innovate with intention. Working with highly integrated, high throughput systems, an equally high importance must be placed on robust observability, intelligent event detection and incident management. Global Operations sets the operational standards to support the business demands of today and the operational needs of tomorrow as technologies continue to evolve and adjust the way we work to support the business. Through blame free post mortems, intellectual curiosity and problem solving we turn reactive into proactive and create an environment that provides the support and mentorship for our team members to learn and grow. In addition to the functional role, the Vice President of Payment Products Authorization Operations will fulfill the role of site lead for our Basingstoke, UK campus. Basingstoke is a key strategic location for the Technology organization, is home to 200+ employees across the company, and features one of Visa's global data centers. As site lead, campus wide engagement, facility support and employee advocacy all help to make Basingstoke a great place for Visa employees to work. Responsibilities Lead a team of approximately 100 located across the globe ensuring they provide top tier operations support. Lead Global Operations teams to provide standardized, secure, and highly available platform services for Visa's products to achieve availability targets of 6 9s. Provide 24/7 operational support working closely with Product Reliability and Infrastructure Reliability teams. Lead the Operational Acceptance of products and services to be onboarded into the organization. Develop strategic directions, workforce plans, and organizational structure that align with organization design principles. Be a key strategic leader of Visa's Global Operations organization. Regularly produce key performance metrics to management, product and client services partners. Resources consumed on a per service basis. TTx (Time-to Detect/Mitigate/Resolve etc.). Incident tracking, RCA review and meeting related SLAs for service escalations. Goals to track and reduce them over time. Dashboards and analytics for service related and team related statistics. Lead customer success initiatives through partnerships with client services and direct client engagement. Define and execute operational innovation strategy that deeply embeds automation and Generative AI. Basic Qualifications 12 or more years of work experience with a Bachelor's Degree or at least 10 years of experience with an Advanced degree (e.g., Masters/MBA/JD/MD) or at least 8 years of work experience with a PhD. 5 years of experience with software development (e.g., algorithms, data structures, complexity analysis) and/or technology operations fundamentals (e.g., observability, event management, incident response, incident management). Preferred Qualifications 15 years of experience managing a team and experience managing multiple cross functional projects. Industry leadership experience in an operational support function for products at scale. Experience with mainframe systems handling payment processing applications globally. Experience with microservices frameworks and containers, including messaging, queuing and caching services. Knowledge and hands on experience with Generative AI to enhance the operational support output, outcomes and overall experience. Experience with operational systems management and IT Service Management (ITSM), including incident management, incident response, change management, and operational metrics. Ability to take ownership of complex, multi faceted, open ended problems and drive them to completion. Demonstrated ability to recruit, grow, retain and lead high caliber technical talent. Multi tasking ability essential to handle multiple priorities with minimal direction and adjust to changing priorities and requirements in a rapidly growing organization. Strong leadership and people management skills, with demonstrated ability to lead global, multi functional teams. Payments industry experience desired. Additional Qualifications Domain knowledge and expertise in commerce and payment systems and platforms. Experience with compliance requirements including PCI, SOX, SSAE/ISAE requirements. Experience with regulatory standards including FBA, BOE, RBI. This is an on site position. An on site position must be consistently performed at an assigned Visa office location and require daily commute to the office location. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Feb 17, 2026
Full time
Vice President - Payment Products Authorization Operations Reporting directly to the Senior Vice President of Global Operations, the Vice President of Payment Products Authorization Operations will play a critical role in 24/7 operations for key areas of our Payment Products division. Overseeing a team of 100+ operations analysts that support real time consumer payment applications and services, this role involves coordination across multiple global data centers and processing environments. Global Operations holds the responsibility of ensuring Visa's diverse portfolio of commercial services are performing optimally, meeting stringent availability targets and exceeding our clients' expectations. By architecting automation and GenAI into our operational DNA, and deeply embedding AIOps into our strategic foundation, Global Operations - the engine room of production operations - is well positioned to think big, act quickly and innovate with intention. Working with highly integrated, high throughput systems, an equally high importance must be placed on robust observability, intelligent event detection and incident management. Global Operations sets the operational standards to support the business demands of today and the operational needs of tomorrow as technologies continue to evolve and adjust the way we work to support the business. Through blame free post mortems, intellectual curiosity and problem solving we turn reactive into proactive and create an environment that provides the support and mentorship for our team members to learn and grow. In addition to the functional role, the Vice President of Payment Products Authorization Operations will fulfill the role of site lead for our Basingstoke, UK campus. Basingstoke is a key strategic location for the Technology organization, is home to 200+ employees across the company, and features one of Visa's global data centers. As site lead, campus wide engagement, facility support and employee advocacy all help to make Basingstoke a great place for Visa employees to work. Responsibilities Lead a team of approximately 100 located across the globe ensuring they provide top tier operations support. Lead Global Operations teams to provide standardized, secure, and highly available platform services for Visa's products to achieve availability targets of 6 9s. Provide 24/7 operational support working closely with Product Reliability and Infrastructure Reliability teams. Lead the Operational Acceptance of products and services to be onboarded into the organization. Develop strategic directions, workforce plans, and organizational structure that align with organization design principles. Be a key strategic leader of Visa's Global Operations organization. Regularly produce key performance metrics to management, product and client services partners. Resources consumed on a per service basis. TTx (Time-to Detect/Mitigate/Resolve etc.). Incident tracking, RCA review and meeting related SLAs for service escalations. Goals to track and reduce them over time. Dashboards and analytics for service related and team related statistics. Lead customer success initiatives through partnerships with client services and direct client engagement. Define and execute operational innovation strategy that deeply embeds automation and Generative AI. Basic Qualifications 12 or more years of work experience with a Bachelor's Degree or at least 10 years of experience with an Advanced degree (e.g., Masters/MBA/JD/MD) or at least 8 years of work experience with a PhD. 5 years of experience with software development (e.g., algorithms, data structures, complexity analysis) and/or technology operations fundamentals (e.g., observability, event management, incident response, incident management). Preferred Qualifications 15 years of experience managing a team and experience managing multiple cross functional projects. Industry leadership experience in an operational support function for products at scale. Experience with mainframe systems handling payment processing applications globally. Experience with microservices frameworks and containers, including messaging, queuing and caching services. Knowledge and hands on experience with Generative AI to enhance the operational support output, outcomes and overall experience. Experience with operational systems management and IT Service Management (ITSM), including incident management, incident response, change management, and operational metrics. Ability to take ownership of complex, multi faceted, open ended problems and drive them to completion. Demonstrated ability to recruit, grow, retain and lead high caliber technical talent. Multi tasking ability essential to handle multiple priorities with minimal direction and adjust to changing priorities and requirements in a rapidly growing organization. Strong leadership and people management skills, with demonstrated ability to lead global, multi functional teams. Payments industry experience desired. Additional Qualifications Domain knowledge and expertise in commerce and payment systems and platforms. Experience with compliance requirements including PCI, SOX, SSAE/ISAE requirements. Experience with regulatory standards including FBA, BOE, RBI. This is an on site position. An on site position must be consistently performed at an assigned Visa office location and require daily commute to the office location. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Aqualogic
Project Manager - Water Efficiency
Aqualogic Bristol, Somerset
Project Manager - Water Efficiency - Aqualogic (WC) Ltd Location: South West - ideal location Bristol/Bath/Exeter with UK-wide travel and flexible working Contract Type: Full-time, Permanent Salary: £ (depending on experience) + company car, performance related bonus, health cash plan Join a National Leader in Water Efficiency and Demand Management Aqualogic are the UK leaders in Water Efficiency and demand management, providing services to many of the major water utility companies and their customers, as well as an impressive cross sector customer portfolio. Our services cross over all aspects of water demand management offering complimentary and beneficial services to our clients and end customers alike. We are now recruiting a Project Manager based in the South West to join our expanding Water Efficiency team. We carry out domestic and non-domestic audits of the water supply, making recommendations to improve the efficiency and cost effectiveness of water usage, including installing water efficient products. This is a fantastic opportunity for someone with a solid understanding of plumbing and water systems to join our growing team. As Project Manager, you'll lead the delivery of water efficiency and field-based projects, ensuring they run smoothly, profitably, and to the highest standards of customer service. You'll manage delivery teams, coordinate with clients and planners, and work closely with a dedicated Data Analyst who will manage reporting through MS Power BI. This is a hands-on leadership role where you'll be expected to balance people management, project oversight, and client engagement while contributing to the wider success of Aqualogic. Key Responsibilities Lead the delivery of water efficiency and plumbing projects, ensuring they meet time, budget, and quality specifications. Act as the main stakeholder contact, managing contracts and providing regular updates on KPIs, productivity, and quality. Recruit, train, and support delivery teams, overseeing performance, wellbeing, and welfare. Coordinate planning and scheduling with internal teams, including Customer Planning and Data Analysts, to ensure smooth operations. Ensure accurate reporting and data insights through collaboration with Data Analysts and use of tools like MS Power BI. Maintain compliance and drive innovation, supporting internal process improvements, technology rollouts, and contributing to company-wide initiatives. What We're Looking For Good working knowledge of water efficiency, plumbing and water systems Full UK driving licence. Experience working in or with a water company or contractor. Excellent organisational, leadership, and communication skills. Strong IT literacy - confident with MS 365; understanding of data reporting (Power BI desirable). Customer-focused approach with the ability to engage and influence stakeholders Why Join Aqualogic? Work with a nationally respected team driving sustainability and innovation. Be part of a company that values education, engagement, and continuous improvement. Enjoy a supportive culture with opportunities for professional growth. Join a supportive management team with a 96% customer satisfaction rating across our programmes. Ready to make a difference? If you're ready to combine your project management expertise with technical knowledge to help deliver innovative water efficiency programmes, apply today and join our journey to water sustainability. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Feb 17, 2026
Full time
Project Manager - Water Efficiency - Aqualogic (WC) Ltd Location: South West - ideal location Bristol/Bath/Exeter with UK-wide travel and flexible working Contract Type: Full-time, Permanent Salary: £ (depending on experience) + company car, performance related bonus, health cash plan Join a National Leader in Water Efficiency and Demand Management Aqualogic are the UK leaders in Water Efficiency and demand management, providing services to many of the major water utility companies and their customers, as well as an impressive cross sector customer portfolio. Our services cross over all aspects of water demand management offering complimentary and beneficial services to our clients and end customers alike. We are now recruiting a Project Manager based in the South West to join our expanding Water Efficiency team. We carry out domestic and non-domestic audits of the water supply, making recommendations to improve the efficiency and cost effectiveness of water usage, including installing water efficient products. This is a fantastic opportunity for someone with a solid understanding of plumbing and water systems to join our growing team. As Project Manager, you'll lead the delivery of water efficiency and field-based projects, ensuring they run smoothly, profitably, and to the highest standards of customer service. You'll manage delivery teams, coordinate with clients and planners, and work closely with a dedicated Data Analyst who will manage reporting through MS Power BI. This is a hands-on leadership role where you'll be expected to balance people management, project oversight, and client engagement while contributing to the wider success of Aqualogic. Key Responsibilities Lead the delivery of water efficiency and plumbing projects, ensuring they meet time, budget, and quality specifications. Act as the main stakeholder contact, managing contracts and providing regular updates on KPIs, productivity, and quality. Recruit, train, and support delivery teams, overseeing performance, wellbeing, and welfare. Coordinate planning and scheduling with internal teams, including Customer Planning and Data Analysts, to ensure smooth operations. Ensure accurate reporting and data insights through collaboration with Data Analysts and use of tools like MS Power BI. Maintain compliance and drive innovation, supporting internal process improvements, technology rollouts, and contributing to company-wide initiatives. What We're Looking For Good working knowledge of water efficiency, plumbing and water systems Full UK driving licence. Experience working in or with a water company or contractor. Excellent organisational, leadership, and communication skills. Strong IT literacy - confident with MS 365; understanding of data reporting (Power BI desirable). Customer-focused approach with the ability to engage and influence stakeholders Why Join Aqualogic? Work with a nationally respected team driving sustainability and innovation. Be part of a company that values education, engagement, and continuous improvement. Enjoy a supportive culture with opportunities for professional growth. Join a supportive management team with a 96% customer satisfaction rating across our programmes. Ready to make a difference? If you're ready to combine your project management expertise with technical knowledge to help deliver innovative water efficiency programmes, apply today and join our journey to water sustainability. Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.
Gartner
Sr. Director Analyst, Communications Analytics and Technology (Remote UK)
Gartner
Sr. Director Analyst, Communications Analytics and Technology About This Role: Gartner Analysts are industry thought leaders who create must-have research, market predictions, and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner Business and Technology Insights. Using exceptional research and analytical skills, a Senior Director produces pragmatic and provocative research to help Gartner clients propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via virtual meetings, sales support visits, and Gartner events to discuss complex client challenges and offer appropriate recommendations. This role sits within Gartner's Marketing & Communications practice and will address the needs of Chief Communications Officers and their key leaders in transforming the communications function through technology and data and analytics. As disruptive forces inside and outside the enterprise impact the expectations and objectives of CCOs and their teams, this role will focus on measurement, data, and analytics as well as the communications technology and AI needed to support a data-driven function and to turn disruption into opportunity. Successful candidates will leverage a deep understanding of CCO priorities to advise communications leaders on key strategies needed to help CCOs and their teams transform the impact and value of the function, including: Designing and implementing data-driven strategies to elevate the impact and value of the communications function. Building robust measurement and analytics frameworks to demonstrate and optimize communications effectiveness. Translating data insights into actionable recommendations that support business objectives and drive organizational outcomes. Developing scalable solutions for collecting, analyzing, and acting on employee and stakeholder feedback. Guiding teams through the adoption of new data sources, technologies and tools to increase efficiency and innovation. Building team skills and talent to utilize these methods and tools in their daily work. Fostering a culture of continuous improvement by embedding analytics and measurement into everyday communications practices. Advising on best practices for integrating AI and automation to support strategic communications initiatives. Enabling CCOs and their teams to communicate the value of their function to the C Suite and other stakeholders using clear, data-backed narratives. Leading transformation efforts that align people, processes, and technology to maximize the function's strategic contribution. What You Will Do Create innovative, thought provoking, and highly leveraged "must-have research" content. Develop new research and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act. Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward. Demonstrate thought leadership in establishing research positions across a team of analysts. Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda. Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights. Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions. Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings. Support Research and Sales: Provide sales support serving as voice of the market to help research teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business. Provide high quality and timely research content peer review. Build credibility as an industry expert to represent Gartner research, methodology and strategy. Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community. Identify research process improvements or develop new processes that help the team and Research & Advisory provide excellent service delivery. Be a mentor and a coach by supporting more junior team members. Be client-centric while actively seeking to help clients engage regularly and often with Gartner research and interactions. What You'll Need Bachelor's degree or equivalent experience; Graduate degree preferred. 12+ years of relevant field or industry experience in mid-to-large companies overseeing the measurement, reporting and optimization of communications is required. An informed understanding of the challenges facing CCOs as leaders within the enterprise and drivers of business impact, especially in the context of measurement, analytics, and technology. Hands on experience with communications technology, analytics platforms, global communications agencies, and other vendors critical to functional productivity and goals. Experience as a leader in transformation efforts that impact people, process, and technology, with a focus on data and analytics. Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders. Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables. Demonstrate excellence in research and writing ability. Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions. Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges. Strong communicator who can explain complex concepts concisely and simply. Subject matter expert comfortable presenting at large and small-scale speaking engagements. Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market. Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team. Learning agile and adept with navigating highly matrixed environments. Ability to represent Gartner's research methodology and strategies effectively at all levels. Willingness and ability to travel up to 15% (where applicable). Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Equal Employment Opportunity The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability . click apply for full job details
Feb 17, 2026
Full time
Sr. Director Analyst, Communications Analytics and Technology About This Role: Gartner Analysts are industry thought leaders who create must-have research, market predictions, and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner Business and Technology Insights. Using exceptional research and analytical skills, a Senior Director produces pragmatic and provocative research to help Gartner clients propel their business toward key objectives. They are a trusted source of advice for clients, reinforcing Gartner's value every day by engaging them via virtual meetings, sales support visits, and Gartner events to discuss complex client challenges and offer appropriate recommendations. This role sits within Gartner's Marketing & Communications practice and will address the needs of Chief Communications Officers and their key leaders in transforming the communications function through technology and data and analytics. As disruptive forces inside and outside the enterprise impact the expectations and objectives of CCOs and their teams, this role will focus on measurement, data, and analytics as well as the communications technology and AI needed to support a data-driven function and to turn disruption into opportunity. Successful candidates will leverage a deep understanding of CCO priorities to advise communications leaders on key strategies needed to help CCOs and their teams transform the impact and value of the function, including: Designing and implementing data-driven strategies to elevate the impact and value of the communications function. Building robust measurement and analytics frameworks to demonstrate and optimize communications effectiveness. Translating data insights into actionable recommendations that support business objectives and drive organizational outcomes. Developing scalable solutions for collecting, analyzing, and acting on employee and stakeholder feedback. Guiding teams through the adoption of new data sources, technologies and tools to increase efficiency and innovation. Building team skills and talent to utilize these methods and tools in their daily work. Fostering a culture of continuous improvement by embedding analytics and measurement into everyday communications practices. Advising on best practices for integrating AI and automation to support strategic communications initiatives. Enabling CCOs and their teams to communicate the value of their function to the C Suite and other stakeholders using clear, data-backed narratives. Leading transformation efforts that align people, processes, and technology to maximize the function's strategic contribution. What You Will Do Create innovative, thought provoking, and highly leveraged "must-have research" content. Develop new research and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act. Develop in-depth analysis to identify the root cause of a client's barriers or overall needs and reframe thinking to drive strategy forward. Demonstrate thought leadership in establishing research positions across a team of analysts. Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda. Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights. Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions. Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings. Support Research and Sales: Provide sales support serving as voice of the market to help research teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business. Provide high quality and timely research content peer review. Build credibility as an industry expert to represent Gartner research, methodology and strategy. Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community. Identify research process improvements or develop new processes that help the team and Research & Advisory provide excellent service delivery. Be a mentor and a coach by supporting more junior team members. Be client-centric while actively seeking to help clients engage regularly and often with Gartner research and interactions. What You'll Need Bachelor's degree or equivalent experience; Graduate degree preferred. 12+ years of relevant field or industry experience in mid-to-large companies overseeing the measurement, reporting and optimization of communications is required. An informed understanding of the challenges facing CCOs as leaders within the enterprise and drivers of business impact, especially in the context of measurement, analytics, and technology. Hands on experience with communications technology, analytics platforms, global communications agencies, and other vendors critical to functional productivity and goals. Experience as a leader in transformation efforts that impact people, process, and technology, with a focus on data and analytics. Demonstrate executive presence; can immediately establish credibility with executives and additional stakeholders. Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables. Demonstrate excellence in research and writing ability. Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions. Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges. Strong communicator who can explain complex concepts concisely and simply. Subject matter expert comfortable presenting at large and small-scale speaking engagements. Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market. Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team. Learning agile and adept with navigating highly matrixed environments. Ability to represent Gartner's research methodology and strategies effectively at all levels. Willingness and ability to travel up to 15% (where applicable). Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission critical priorities. Since our founding in 1979, we've grown to 21,000 associates globally who support 14,000 client enterprises in 90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our vast, virtually untapped market potential offers limitless opportunities - opportunities that may not even exist right now - for you to grow professionally and flourish personally. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Equal Employment Opportunity The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability . click apply for full job details
Head of Digital Transformation
TechWomen4Boards t/a TECHWOMENFORBOARDS Ltd. Manchester, Lancashire
Innovation is in our DNA - we thrive on pushing boundaries and adapting to new challenges with a flexible approach. Proud to be a global leader, our fast-paced growth provides exciting opportunities for our team and the community. Committed to maintaining trains and trams, our mission is to enhance vehicle safety and reliability. Our ultimate goal is to deliver a comfortable, dependable, and sustainable commuting experience for all passengers. Based out of multiple locations across the UK, our 24/7 operation means we're always on hand to deliver reliable technical support. Utilising the latest digital technology, we strive to enhance dependability, helping people to get to where they need to be! We wouldn't be where we are without our people. Working together as a team, we strive to achieve great things while supporting each other to thrive along the way. We're going places, so apply today and become part of our exciting journey. What can you expect from CAF Positive Work Environment: You will work in a positive environment, based on mutual respect and team spirit. Professional Development: Our projects are often measured in years, sometimes decades, giving you and the organisation a future. Learning and Autonomy: We will encourage you to work autonomously, being able to propose and decide 'what' and 'how'. Security and Reliability: CAF has been working for over 100 years on a path that stretches into the future, giving you the security you need. Cutting-edge technology: You will work with the latest technologies, facing the challenge of devising innovative approaches and solutions every day. What will be your role in the company? In this pivotal leadership role, you will define, lead, and deliver the digital transformation strategy for CAF's UK business. You'll oversee our IT department, digital services function, and the security of all on train IT systems. Acting as the senior advocate for digital innovation, you will collaborate closely with colleagues across the UK and in our Spanish headquarters to influence group wide digital direction. You'll provide strategic leadership across cyber security, data protection, and ISO 27001 compliance, ensuring our digital platforms, systems, and customer facing technologies are secure, reliable, and fully aligned with UK regulatory requirements. As the principal technical contact for Train Operating Companies, you will drive excellence in on train software, digital services, and operational performance. What will make you successful in this position? Academic & Professional Qualifications: • Bachelor's degree in a relevant discipline (e.g. Information Technology/Systems, Cyber Security, Software/Data/Electrical Engineering). • Ideally holds one or more relevant certifications related to ISO 27001, cyber security, or on train IT security such as: • CISSP - Certified Information Systems Security Professional • CISM - Certified Information Security Manager • ISO 27001 Lead Implementer or Lead Auditor • CompTIA Security+ or Cybersecurity Analyst (CySA+) • Proven experience leading IT, digital, cyber security, or transformation functions in a complex, regulated, or technical environment. • Strong understanding of cybersecurity frameworks and hands on experience maintaining ISO 27001 accreditation. • Experience working with operational technology (OT) or transport related digital systems. • Ability to translate strategic objectives into practical implementation plans with measurable outcomes. • Excellent stakeholder management skills, including influencing at executive and international levels. • Demonstrated ability to lead multidisciplinary teams and drive organisational change. • Experience within rail, transport, or manufacturing sectors. • Understanding of UK rail regulatory frameworks and standards for on train systems. ABOUT WHAT WE OFFER A Real Living Wage employer and proud signatory of the Armed Forces Covenant, RSSB Mental Health Charter and Women in Rail EDI Charter, we've a lot to shout about at CAF. Creating a culture of inclusivity and belonging is really important to us and we're proud to offer our people a range of benefits to support wellbeing including 25 days annual leave, an excellent workplace pension scheme (with up to 10% contribution from us), not forgetting to mention our generous health care cash plan and Bike2Work scheme just to name a few! Looking for career development? Our Professional Sponsorship scheme will help you to achieve your goals while our Flexible Working policy and Family Friendly culture mean everyone is supported to thrive at CAF. As a socially responsible business, we offer paid volunteering days and promote a variety of social value initiatives, including tree-planting, company-wide donation drives, and providing support to the homeless community and refugees. We're creating waves of positive change through delivering meaningful social value impact on and off the tracks!
Feb 17, 2026
Full time
Innovation is in our DNA - we thrive on pushing boundaries and adapting to new challenges with a flexible approach. Proud to be a global leader, our fast-paced growth provides exciting opportunities for our team and the community. Committed to maintaining trains and trams, our mission is to enhance vehicle safety and reliability. Our ultimate goal is to deliver a comfortable, dependable, and sustainable commuting experience for all passengers. Based out of multiple locations across the UK, our 24/7 operation means we're always on hand to deliver reliable technical support. Utilising the latest digital technology, we strive to enhance dependability, helping people to get to where they need to be! We wouldn't be where we are without our people. Working together as a team, we strive to achieve great things while supporting each other to thrive along the way. We're going places, so apply today and become part of our exciting journey. What can you expect from CAF Positive Work Environment: You will work in a positive environment, based on mutual respect and team spirit. Professional Development: Our projects are often measured in years, sometimes decades, giving you and the organisation a future. Learning and Autonomy: We will encourage you to work autonomously, being able to propose and decide 'what' and 'how'. Security and Reliability: CAF has been working for over 100 years on a path that stretches into the future, giving you the security you need. Cutting-edge technology: You will work with the latest technologies, facing the challenge of devising innovative approaches and solutions every day. What will be your role in the company? In this pivotal leadership role, you will define, lead, and deliver the digital transformation strategy for CAF's UK business. You'll oversee our IT department, digital services function, and the security of all on train IT systems. Acting as the senior advocate for digital innovation, you will collaborate closely with colleagues across the UK and in our Spanish headquarters to influence group wide digital direction. You'll provide strategic leadership across cyber security, data protection, and ISO 27001 compliance, ensuring our digital platforms, systems, and customer facing technologies are secure, reliable, and fully aligned with UK regulatory requirements. As the principal technical contact for Train Operating Companies, you will drive excellence in on train software, digital services, and operational performance. What will make you successful in this position? Academic & Professional Qualifications: • Bachelor's degree in a relevant discipline (e.g. Information Technology/Systems, Cyber Security, Software/Data/Electrical Engineering). • Ideally holds one or more relevant certifications related to ISO 27001, cyber security, or on train IT security such as: • CISSP - Certified Information Systems Security Professional • CISM - Certified Information Security Manager • ISO 27001 Lead Implementer or Lead Auditor • CompTIA Security+ or Cybersecurity Analyst (CySA+) • Proven experience leading IT, digital, cyber security, or transformation functions in a complex, regulated, or technical environment. • Strong understanding of cybersecurity frameworks and hands on experience maintaining ISO 27001 accreditation. • Experience working with operational technology (OT) or transport related digital systems. • Ability to translate strategic objectives into practical implementation plans with measurable outcomes. • Excellent stakeholder management skills, including influencing at executive and international levels. • Demonstrated ability to lead multidisciplinary teams and drive organisational change. • Experience within rail, transport, or manufacturing sectors. • Understanding of UK rail regulatory frameworks and standards for on train systems. ABOUT WHAT WE OFFER A Real Living Wage employer and proud signatory of the Armed Forces Covenant, RSSB Mental Health Charter and Women in Rail EDI Charter, we've a lot to shout about at CAF. Creating a culture of inclusivity and belonging is really important to us and we're proud to offer our people a range of benefits to support wellbeing including 25 days annual leave, an excellent workplace pension scheme (with up to 10% contribution from us), not forgetting to mention our generous health care cash plan and Bike2Work scheme just to name a few! Looking for career development? Our Professional Sponsorship scheme will help you to achieve your goals while our Flexible Working policy and Family Friendly culture mean everyone is supported to thrive at CAF. As a socially responsible business, we offer paid volunteering days and promote a variety of social value initiatives, including tree-planting, company-wide donation drives, and providing support to the homeless community and refugees. We're creating waves of positive change through delivering meaningful social value impact on and off the tracks!
CapGemini
Service Designer (SC Eligible) - Consultant/Senior Consultant - Digital Excellence
CapGemini Manchester, Lancashire
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.London, Manchester, Glasgow, Newcastle# Service Designer (SC Eligible) - Consultant/Senior Consultant - Digital Excellence# Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. As a Service Designer you will: Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking / user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE You will bring below skills and experience: Proven experience working across a service design process, autonomously with minimal support Experience working with Government Digital Service ( GDS ) service standards, applying GDS design principles Ability to create service design artefacts and outputs , such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts Ability to identify potential accessibility barriers for complex user groups Client readiness', with experience facilitating workshops, design sprints, ideation sessions or similar Ability to visualise complex services in an easy-to-understand format for varying audiences Ability to adopt a curious and inquisitive mindset - with a passion for asking 'why' Ability to critically break down complex problems in a fast-paced environment, with a knack for storytelling Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers Ability to manage competing priorities in a tight timeframe with a proactive mindset Strong stakeholder management skills, with the ability to balance competing views as part of the design process Aptitude for being an advocate for user-centricity , with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users SC (Security Check) Clearance or being eligible for this level of clearance (by being a UK resident for at least 5 years and not having left the country for more than 28 consecutive days during this period) You'll gain exposure to high-profile transformations and gain hands-on exposure to leading technologies. Our consultants are formally trained by industry experts in consulting and client delivery. Consultants have access to a vast array for different training and certifications in a variety of areas: cloud technologies (AWS, Azure, GCP), programming (Java, Kotlin, NodeJS, Spring Boot), DevOps (Terraform, Kubernetes, Docker), Cybersecurity (CISSP, CISM) and Agile delivery (Scrum Master, Product Owner, Scaled Agile Framework). Capgemini Invent offers you the flexibility to develop various areas of knowledge in technical domains aligned both to your interests and our client's outcomes. Les Fontaines : Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities that will help us and our clients to succeed. We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients. There are monthly team drinks, and it's a chance to connect face-to-face with the wider team over a few drinks in the city. The monthly team breakfasts give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.Whilst you will have London , Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK. More information is at available at: levelExperienced ProfessionalsLocationLondon, Manchester, Glasgow, Newcastle
Feb 17, 2026
Full time
Choose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.London, Manchester, Glasgow, Newcastle# Service Designer (SC Eligible) - Consultant/Senior Consultant - Digital Excellence# Capgemini Invent, we believe difference drives change. As inventive transformation consultants, we blend our strategic, creative and scientific capabilities, collaborating closely with clients to deliver cutting-edge solutions. Join us to drive transformation tailored to our client's challenges of today and tomorrow. Informed and validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. YOUR ROLE You will champion inclusive design practices throughout our project lifecycles, ensuring solutions are accessible to as many users as possible. This includes engaging with diverse user research, applying accessibility guidelines and legislation, and advocating for inclusive design principles in your deliverables.Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients in both public and private sector. Our offices are in a variety of locations including London, Manchester and Glasgow. We offer hybrid working, however depending on your project you may have to travel to client locations. As a Service Designer you will: Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking / user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead improvements to existing services as well as introduce innovative and industry first service experiences influencing service managers, user researchers, UI/UX designers and programme directors to understand the value as a result of user focused transformation As part of your role you will also have the opportunity to contribute to the business and your own personal growth, through activities that form part of the following categories: Business Development - Leading/contributing to proposals, RFPs, bids, proposition development, client pitch contribution, client hosting at events. Internal contribution - Campaign development, internal think-tanks, whitepapers, practice development (operations, recruitment, team events & activities), offering development. Learning & development - Training to support your career development and the skills demand within the company, certifications etc. YOUR PROFILE You will bring below skills and experience: Proven experience working across a service design process, autonomously with minimal support Experience working with Government Digital Service ( GDS ) service standards, applying GDS design principles Ability to create service design artefacts and outputs , such as current and future-state user journeys, personas, service concepts, service blueprints and other artefacts Ability to identify potential accessibility barriers for complex user groups Client readiness', with experience facilitating workshops, design sprints, ideation sessions or similar Ability to visualise complex services in an easy-to-understand format for varying audiences Ability to adopt a curious and inquisitive mindset - with a passion for asking 'why' Ability to critically break down complex problems in a fast-paced environment, with a knack for storytelling Strong understanding and experience of working in an agile (scrum) environment in a cross-functional team including but not limited to user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers Ability to manage competing priorities in a tight timeframe with a proactive mindset Strong stakeholder management skills, with the ability to balance competing views as part of the design process Aptitude for being an advocate for user-centricity , with the ability to develop and translate user stories and propose design approaches or services to meet these needs and engage in meaningful interactions and relationships with users SC (Security Check) Clearance or being eligible for this level of clearance (by being a UK resident for at least 5 years and not having left the country for more than 28 consecutive days during this period) You'll gain exposure to high-profile transformations and gain hands-on exposure to leading technologies. Our consultants are formally trained by industry experts in consulting and client delivery. Consultants have access to a vast array for different training and certifications in a variety of areas: cloud technologies (AWS, Azure, GCP), programming (Java, Kotlin, NodeJS, Spring Boot), DevOps (Terraform, Kubernetes, Docker), Cybersecurity (CISSP, CISM) and Agile delivery (Scrum Master, Product Owner, Scaled Agile Framework). Capgemini Invent offers you the flexibility to develop various areas of knowledge in technical domains aligned both to your interests and our client's outcomes. Les Fontaines : Capgemini Invent has a unique training environment just outside of Paris, where we can immerse ourselves in thought-leadership, share knowledge and build capabilities that will help us and our clients to succeed. We hold monthly showcases of our digital transformation initiatives, sharing knowledge and showing off how the power of technology is impacting our clients. There are monthly team drinks, and it's a chance to connect face-to-face with the wider team over a few drinks in the city. The monthly team breakfasts give you a different, more relaxed setting to meet up in the office to hear from the leadership, meet colleagues and discuss the trends and insights within the market. Team away days are always a chance to connect with the team, have fun and learn something new.Whilst you will have London , Manchester or Glasgow as an office base location, you must be fully flexible in terms of assignment location, as these roles may involve periods of time away from home at short notice. We offer a remuneration package which includes flexible benefits options for you to choose to suit your own personal circumstances and a variable element dependent grade and on company and personal performance. In order to commence a role with Capgemini UK plc you will be required to provide documentary proof prior to joining the Company that you are entitled to live and work in the UK. More information is at available at: levelExperienced ProfessionalsLocationLondon, Manchester, Glasgow, Newcastle
Brighton & Hove Albion Football Club
MSc Academy Performance Analyst
Brighton & Hove Albion Football Club Lancing, Sussex
Role: MSc Academy Performance Analyst Salary: £24,479 per annum Hours: Full-time, 35 hours per week. To include evenings and weekends. Location: American Express Elite Football Performance Centre, Lancing Contract Type: Fixed term until 31st May 2027 Deadline Day: 2nd March 2026 Start date: The role will start after 1st July 2026 About Brighton & Hove Albion FC We compete at the highest levels of football click apply for full job details
Feb 17, 2026
Contractor
Role: MSc Academy Performance Analyst Salary: £24,479 per annum Hours: Full-time, 35 hours per week. To include evenings and weekends. Location: American Express Elite Football Performance Centre, Lancing Contract Type: Fixed term until 31st May 2027 Deadline Day: 2nd March 2026 Start date: The role will start after 1st July 2026 About Brighton & Hove Albion FC We compete at the highest levels of football click apply for full job details
TransUnion
HR Advisor - FTC
TransUnion City, Leeds
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for an HR Advisor with strong Employee Relations expertise to join our team for a 11-month fixed-term maternity cover contract from early May 2026. Flexible working options: 4 days or full-time. This role is all about Employee Relations casework, work permits and compliance-you'll lead on performance and wellbeing cases, provide expert advice to managers, and ensure a smooth, compliant process across a regulated environment. Alongside ER, you'll manage compliance, risk, work permits, and partner closely with our central People Services team to keep UK and European requirements on track. Day to Day You'll Be: Lead on Employee Relations for your client group - provide expert advice across cases including flexible working, sickness absence, and performance management. Build strong relationships with managers and colleagues, delivering exceptional service and proactive support. Partner with People Services - own the operational relationship, act as escalation point, and ensure SLAs and in-market requirements are met. Drive compliance and risk management - ensure FCA SMCR adherence, manage HR risk register, and maintain the HR Business Continuity Plan. Manage work permits and sponsorship compliance in partnership with third parties, ensuring accurate record-keeping. Monitor quality and process improvement - review SOPs, conduct spot checks, and recommend improvements. Produce reports and MI, support audits, and track workload through to resolution. Support wider HR initiatives - acquisitions, policy reviews, and specialist projects. Stay ahead of legislation and regulatory changes, adapting processes and documentation as needed. Essential Skills & Experience: Solid UK HR and employment law knowledge; Some employee relations experience, gained through a variety of cases. Relevant experience in an HR Generalist, Shared Services or HR Compliance role, covering the hire to retire lifecycle; Ability to be a self starter and independently manage workload in a fast-paced environment, escalating or seeking guidance where required; Knowledge of GDPR legislation; Excel, reporting and analysis skills to allow you to produce, manipulate and interpret data; Experience in reviewing and improving policies and Standard Operating Procedures; Experience in owning and managing HR risks and compliance activities; Knowledge of work permits and immigration requirements (preferred); Experience of working in a regulated and/or global organisation (preferred) Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Analyst, Employee Relations
Feb 17, 2026
Full time
TransUnion's Job Applicant Privacy Notice What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for an HR Advisor with strong Employee Relations expertise to join our team for a 11-month fixed-term maternity cover contract from early May 2026. Flexible working options: 4 days or full-time. This role is all about Employee Relations casework, work permits and compliance-you'll lead on performance and wellbeing cases, provide expert advice to managers, and ensure a smooth, compliant process across a regulated environment. Alongside ER, you'll manage compliance, risk, work permits, and partner closely with our central People Services team to keep UK and European requirements on track. Day to Day You'll Be: Lead on Employee Relations for your client group - provide expert advice across cases including flexible working, sickness absence, and performance management. Build strong relationships with managers and colleagues, delivering exceptional service and proactive support. Partner with People Services - own the operational relationship, act as escalation point, and ensure SLAs and in-market requirements are met. Drive compliance and risk management - ensure FCA SMCR adherence, manage HR risk register, and maintain the HR Business Continuity Plan. Manage work permits and sponsorship compliance in partnership with third parties, ensuring accurate record-keeping. Monitor quality and process improvement - review SOPs, conduct spot checks, and recommend improvements. Produce reports and MI, support audits, and track workload through to resolution. Support wider HR initiatives - acquisitions, policy reviews, and specialist projects. Stay ahead of legislation and regulatory changes, adapting processes and documentation as needed. Essential Skills & Experience: Solid UK HR and employment law knowledge; Some employee relations experience, gained through a variety of cases. Relevant experience in an HR Generalist, Shared Services or HR Compliance role, covering the hire to retire lifecycle; Ability to be a self starter and independently manage workload in a fast-paced environment, escalating or seeking guidance where required; Knowledge of GDPR legislation; Excel, reporting and analysis skills to allow you to produce, manipulate and interpret data; Experience in reviewing and improving policies and Standard Operating Procedures; Experience in owning and managing HR risks and compliance activities; Knowledge of work permits and immigration requirements (preferred); Experience of working in a regulated and/or global organisation (preferred) Impact You'll Make: What's In It For you? At TransUnion you will be joining a friendly, forward thinking global business. As well as an excellent salary and bonus scheme or commission scheme (if joining our sales teams) our benefits package comes with: 26 days' annual leave + bank holidays (increasing with service) Global paid wellness days off + a bonus day off to celebrate your birthday A generous contributory pension scheme + access to the TransUnion Employee Stock Purchase Plan Private health care + a variety of physical, mental and financial fitness wellbeing programmes such as access to mindfulness tools Access to our diversity forums and communities so you can get involved in causes close to your heart TransUnion - a place to grow: If there's something on the list of essential / desirable skills that you can't quite tick off, don't let that put you off applying. We are open to exploring training and development opportunities for the right candidate to ensure you are successful. We know imposter syndrome is real, lets confront it so we can continue to grow and thrive together Flexibility at TU: We recognise that our people need the freedom to balance their day-to-day lives with their work. This is why we've set out to create inclusive and flexible policies and practices for you to accommodate all your responsibilities and needs: children, family and beyond. If the role is advertised as full time, don't let this stop you from applying. Let us know if you're looking for a part time or flexible working arrangement and we can discuss this with you. Additional support: At TransUnion, we're committed to fostering an inclusive and diverse workplace where all individual's talents and perspectives are valued. When you apply for a position with us, you're not just joining a team, you're becoming part of a community that celebrates differences and embraces equality. We understand that everyone has different needs, which is why we offer a range of reasonable adjustments to our recruitment process. Please let us know if you require any reasonable adjustments to help you through the application process or to attend an interview with us by contacting (url removed) Interview & Hiring Process: Most of our recruitment processes are virtual, so you'll get to know our hiring managers and teams over the phone and through video. If we need you to attend a physical in person interview your recruiter will inform you of this. We do not accept any unsolicited CV's from recruitment agencies. If you are a recruitment agency on our PSL our talent team will contact you directly should we require any assistance. Find out more about Life At TU UK: (url removed) is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week. TransUnion Job Title Sr Analyst, Employee Relations
TJX Europe
Senior Data Analyst
TJX Europe Watford, Hertfordshire
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: Senior Data Analyst (12-month Fixed Term Contract) Department: Operations Analytics Hub Reporting to: Data & Insight Manager We're looking for a Senior Analyst who can do far more than report on performance, you'll be the engine behind our customer insight strategy. This role is ideal for someone who loves analysis, experimentation and building models that genuinely influence how a business operates! You'll take the lead on sophisticated work across the Operations Analytics Hub function and areas that feed into the team. We would like you to bring in experience of using techniques such as regression modelling, significance testing, forecasting and multivariate analysis to uncover significant patterns in sophisticated data. Develop, compose, implement and evaluate hypothesis-driven experiments, using frameworks to validate assumptions about customer behaviour, operational performance and product outcomes. We believe a key part of your impact will come from your ability to take analytical or predictive models through to production ensuring they're robust, scalable and usable in real-world decision-making. We will need you to translate sophisticated findings into clear, compelling narratives that guide senior partners and build business strategy! We are looking for someone who can champion analytical standard methodology across the team, ensuring data quality, reproducibility and methodological rigour. As a member of the function, you'll mentor junior analysts, helping them develop thinking, experiment design capability and confidence in communicating insight. Alongside this, you'll continue to drive the core insight agenda: improving data systems, enhancing data quality, producing high-value reporting and partnering with operational leaders to identify risks, opportunities and continuous improvement initiatives. Key Skills & Experience Strong analytical background with experience building and maintaining statistical and predictive models Advanced in SQL and Python Expertise in regression modelling, forecasting, significance testing and multivariate analysis Experience designing and evaluating hypothesis-driven experiments Ability to take analytical or predictive models into production environments Skilled at translating complex analysis into clear, actionable insight for senior partners Confident communicator with experience presenting at Senior Leadership level Advanced Excel and Power BI capability High level of initiative, curiosity and drive Ability to build positive relationships and partner optimally across the business Experience coaching or mentoring analysts and encouraging analytical procedure If you're excited by the idea of leading advanced analytics, shaping customer insight and driving data-led decision-making at a senior level, we'd love to hear from you. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Feb 17, 2026
Full time
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: Senior Data Analyst (12-month Fixed Term Contract) Department: Operations Analytics Hub Reporting to: Data & Insight Manager We're looking for a Senior Analyst who can do far more than report on performance, you'll be the engine behind our customer insight strategy. This role is ideal for someone who loves analysis, experimentation and building models that genuinely influence how a business operates! You'll take the lead on sophisticated work across the Operations Analytics Hub function and areas that feed into the team. We would like you to bring in experience of using techniques such as regression modelling, significance testing, forecasting and multivariate analysis to uncover significant patterns in sophisticated data. Develop, compose, implement and evaluate hypothesis-driven experiments, using frameworks to validate assumptions about customer behaviour, operational performance and product outcomes. We believe a key part of your impact will come from your ability to take analytical or predictive models through to production ensuring they're robust, scalable and usable in real-world decision-making. We will need you to translate sophisticated findings into clear, compelling narratives that guide senior partners and build business strategy! We are looking for someone who can champion analytical standard methodology across the team, ensuring data quality, reproducibility and methodological rigour. As a member of the function, you'll mentor junior analysts, helping them develop thinking, experiment design capability and confidence in communicating insight. Alongside this, you'll continue to drive the core insight agenda: improving data systems, enhancing data quality, producing high-value reporting and partnering with operational leaders to identify risks, opportunities and continuous improvement initiatives. Key Skills & Experience Strong analytical background with experience building and maintaining statistical and predictive models Advanced in SQL and Python Expertise in regression modelling, forecasting, significance testing and multivariate analysis Experience designing and evaluating hypothesis-driven experiments Ability to take analytical or predictive models into production environments Skilled at translating complex analysis into clear, actionable insight for senior partners Confident communicator with experience presenting at Senior Leadership level Advanced Excel and Power BI capability High level of initiative, curiosity and drive Ability to build positive relationships and partner optimally across the business Experience coaching or mentoring analysts and encouraging analytical procedure If you're excited by the idea of leading advanced analytics, shaping customer insight and driving data-led decision-making at a senior level, we'd love to hear from you. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Senior FP&A Analyst
Brambles Holdings (Uk) Limited
Senior FP&A Analyst Permanent Full time Hybrid in London, Victoria Step into a high impact FP&A role at the heart of a global organisation, where your insights will shape performance, strengthen decision making, and help drive the Brambles Group forward. This is your chance to work across functions and regions, partnering with senior stakeholders to deliver meaningful financial clarity and influence click apply for full job details
Feb 17, 2026
Full time
Senior FP&A Analyst Permanent Full time Hybrid in London, Victoria Step into a high impact FP&A role at the heart of a global organisation, where your insights will shape performance, strengthen decision making, and help drive the Brambles Group forward. This is your chance to work across functions and regions, partnering with senior stakeholders to deliver meaningful financial clarity and influence click apply for full job details
Sanderson Government & Defence
Management Consultant (National Security)
Sanderson Government & Defence
Consultant - Business Change / Strategy / Delivery (Business Analysts, Product Managers, Scrum Masters, Delivery & Project Managers) Location: Manchester Salary: £40,000 - £80,000 + performance bonus + clearance bonus Clearance: DV The Opportunity We're supporting a boutique consultancy as they grow their Cheltenham -based team , delivering work across public sector and national security programmes click apply for full job details
Feb 17, 2026
Full time
Consultant - Business Change / Strategy / Delivery (Business Analysts, Product Managers, Scrum Masters, Delivery & Project Managers) Location: Manchester Salary: £40,000 - £80,000 + performance bonus + clearance bonus Clearance: DV The Opportunity We're supporting a boutique consultancy as they grow their Cheltenham -based team , delivering work across public sector and national security programmes click apply for full job details
PCR Digital
Broadcast Media Systems Support
PCR Digital
Broadcast Media Systems Support /Enterprise Systems Support Analyst This is a permanent position 45k + Bens Hybrid based, West London office 3 days a week, 2 wFH Enterprise Systems Support / Broadcast Media Applications Support Broadcast Media Applications Support Analyst/Enterprise Systems Support role, working for a global broadcaster (certified Great Place to Work ) supporting the business that creates exciting, award-winning TV channels and streaming content. This is a new exciting role suitable for someone that has previously worked in a application support/ systems support role within a broadcast media company/broadcast systems vendor. About the role: The role is responsible for ensuring the smooth operation, maintenance, configuration, and support of broadcast media business-critical applications. Looking for someone that has good broadcast content workflow knowledge and has provided User/systems support or integration support for some of the following broadcast applications: including Broadcast Scheduling systems / Broadcast Management Systems (BMS such as MediaGeniX Whats'On or similar BSS/IBMS), Media Asset Management (MAM), Media Asset Tracking (Microsoft Power BI/Qlik Snowflake based/), Post Production workflows etc When issues arise, this role leads the initial technical investigation at the application level, providing technical troubleshooting, user support, system monitoring, and documentation. In this role, you will need to develop good internal and external partnerships, and work with stakeholders and third parties to troubleshoot and make changes. This role serves as the main point of contact for technical issues related to our applications, some of which are SaaS-based, working closely with Technology engineering, business teams, and external vendors to maintain system stability, accuracy, and reliable integrations. You will triage issues, coordinate fixes and implement changes to the systems, working with the PMO on project based tickets and other teams to ensure these are successfully completed and tested within project timeframes. The ideal candidate will have strong problem-solving skills within broadcast IT/application environments, understand application behaviour and integrations/API's, a customer-focused mindset, and the ability to work collaboratively with technical teams, vendors, and end users. Competencies : Technical Troubleshooting within a broadcast application environment Prioritisation & Documentation Collaboration & Stakeholder Engagement Attention to Detail Strong ownership of systems and workflows Ability to work independently Minimum Requirements Approx 3 years of experience in similar application support, system support, product support, technical support, or IT operations role. At least 1 year in a similar broadcast application support role for a broadcast media company Experience with broadcast workflows/media systems/Broadcast Management Systems - Ideally Direct experience with MediaGeniX Whats'On Experience supporting media supply chains and tools like SDVI Rally/MAM/Post production/Media tracking etc Strong troubleshooting and analytical skills. Experience with ticketing systems. Understanding of APIs, integrations, and system workflows. Excellent communication and customer service skills. Experience supporting SaaS, cloud-based, or enterprise applications. Broadcast Vendor management experience. Understanding of Data applications ideally Snowflake, Microsoft Power Tools / Qlik etc. Key responsibilities: User Support Issue Resolution & Maintenance within a broadcast application area Provides operational and technical support for Sonar (Qlik-based), MediaGeniX What'sOn, and other systems, covering incident investigation, change requests, and bug fixes, including end-to-end problem identification, definition, and resolution. Diagnose, troubleshoot, and resolve incidents related to software performance, access, configuration, and data integrity. Log, track, and prioritise support tickets using Fresh Service ticketing system, ensuring clear communication with users. Investigate and resolve issues with interfaces, APIs, content workflows, and system integrations. Work with the business to coordinate testing of fixes/patches and upgrades. Assisting with planning of technical changes. Cover the Broadcast Engineering Supervisor tickets when required. Contribute to root cause analysis (RCA) for recurring or high-impact incidents and support the implementation of preventative and long-term solutions. Configuration & Administration Configure key applications, user roles, and permissions. Support system updates, releases, and patches, including testing and validation activities. Maintain system documentation, configuration details, and troubleshooting guides. Implementation & Testing Input into test plans for functional testing, UAT and performance testing. Follow test plans created by 3rd parties or internally. Test new developments. Working with the technology team on interface issues and system improvements. Implement changes for projects (for example channel launches, API or ad sales integrations) and other reasons, including but not restricted to configuring look up tables, channel configuration, media asset prototypes, dropdowns, user groups, user roles, screen layouts, preferences etc. Conduct functional testing, workflow validation, and data verification. Assist in creating reports. Assist in data migrations where required. Stakeholder & Vendor Collaboration Liaise with the Technology team and third-party vendors to resolve escalated issues. Communicate updates, resolutions, and timelines clearly to stakeholders. Work with third-party vendors to troubleshoot issues and implement updates. Provide clear communication on status, resolutions, risks, and timelines. Documentation & Knowledge Management Create and maintain user guides, FAQ documents, and training materials. Document support procedures, known issues, and resolution steps to improve support efficiency. Provide training or onboarding support for new system users. Application Monitoring & Maintenance Monitor application performance, availability, data flows, and integrations to ensure optimal functionality. Perform routine health checks, system verifications, and scheduled maintenance tasks. Escalate complex issues to development, infrastructure, or vendor teams when needed. Use monitoring and observability tools (e.g. Datadog) to track application performance, availability, data flows, and integrations, and to support early detection and investigation of issues. Values we look for: Curiosity is what drives us to question, explore, and innovate. We approach challenges with an open mind, ready to grow and evolve as the world changes around us. When we stay curious, we keep learning, discovering fresh opportunities, and pushing the boundaries of what's possible. Courage is showing up as your true self, with confidence and heart, even when the road ahead feels uncertain. It's about owning our choices, stepping beyond our comfort zone, and creating new paths and opportunities to explore for both our company and yourself. Care is part of everything we do - how we treat each other, approach our work, connect with our partners and the world. It's about creating a culture where everyone feels included, respected, and truly supported. By acting with care, we nurture trust within our teams, building meaningful relationships throughout our company. We welcome talented candidates with infectious enthusiasm who love what they do, and are ready to learn, develop and thrive. Here you'll find a community of innovative, creative and inspiring people who aren't afraid to embrace responsibility and try new things collaboratively, as a team About Us: We are a certified Great Place to Work with a can-do, motivated culture that believes in working to live, not just living to work. Every employee has a voice and is encouraged to be themselves and be ambitious. With offices in Rome, Madrid, London, Warsaw, Munich and Johannesburg, we are a truly international organisation that celebrates difference and diversity. As an inclusive employer, we value the diversity of our teams and want our workforce to reflect our wider society. We encourage and welcome applications from people from under-represented backgrounds and are keen to make sure we are inclusive and accessible to all.
Feb 17, 2026
Full time
Broadcast Media Systems Support /Enterprise Systems Support Analyst This is a permanent position 45k + Bens Hybrid based, West London office 3 days a week, 2 wFH Enterprise Systems Support / Broadcast Media Applications Support Broadcast Media Applications Support Analyst/Enterprise Systems Support role, working for a global broadcaster (certified Great Place to Work ) supporting the business that creates exciting, award-winning TV channels and streaming content. This is a new exciting role suitable for someone that has previously worked in a application support/ systems support role within a broadcast media company/broadcast systems vendor. About the role: The role is responsible for ensuring the smooth operation, maintenance, configuration, and support of broadcast media business-critical applications. Looking for someone that has good broadcast content workflow knowledge and has provided User/systems support or integration support for some of the following broadcast applications: including Broadcast Scheduling systems / Broadcast Management Systems (BMS such as MediaGeniX Whats'On or similar BSS/IBMS), Media Asset Management (MAM), Media Asset Tracking (Microsoft Power BI/Qlik Snowflake based/), Post Production workflows etc When issues arise, this role leads the initial technical investigation at the application level, providing technical troubleshooting, user support, system monitoring, and documentation. In this role, you will need to develop good internal and external partnerships, and work with stakeholders and third parties to troubleshoot and make changes. This role serves as the main point of contact for technical issues related to our applications, some of which are SaaS-based, working closely with Technology engineering, business teams, and external vendors to maintain system stability, accuracy, and reliable integrations. You will triage issues, coordinate fixes and implement changes to the systems, working with the PMO on project based tickets and other teams to ensure these are successfully completed and tested within project timeframes. The ideal candidate will have strong problem-solving skills within broadcast IT/application environments, understand application behaviour and integrations/API's, a customer-focused mindset, and the ability to work collaboratively with technical teams, vendors, and end users. Competencies : Technical Troubleshooting within a broadcast application environment Prioritisation & Documentation Collaboration & Stakeholder Engagement Attention to Detail Strong ownership of systems and workflows Ability to work independently Minimum Requirements Approx 3 years of experience in similar application support, system support, product support, technical support, or IT operations role. At least 1 year in a similar broadcast application support role for a broadcast media company Experience with broadcast workflows/media systems/Broadcast Management Systems - Ideally Direct experience with MediaGeniX Whats'On Experience supporting media supply chains and tools like SDVI Rally/MAM/Post production/Media tracking etc Strong troubleshooting and analytical skills. Experience with ticketing systems. Understanding of APIs, integrations, and system workflows. Excellent communication and customer service skills. Experience supporting SaaS, cloud-based, or enterprise applications. Broadcast Vendor management experience. Understanding of Data applications ideally Snowflake, Microsoft Power Tools / Qlik etc. Key responsibilities: User Support Issue Resolution & Maintenance within a broadcast application area Provides operational and technical support for Sonar (Qlik-based), MediaGeniX What'sOn, and other systems, covering incident investigation, change requests, and bug fixes, including end-to-end problem identification, definition, and resolution. Diagnose, troubleshoot, and resolve incidents related to software performance, access, configuration, and data integrity. Log, track, and prioritise support tickets using Fresh Service ticketing system, ensuring clear communication with users. Investigate and resolve issues with interfaces, APIs, content workflows, and system integrations. Work with the business to coordinate testing of fixes/patches and upgrades. Assisting with planning of technical changes. Cover the Broadcast Engineering Supervisor tickets when required. Contribute to root cause analysis (RCA) for recurring or high-impact incidents and support the implementation of preventative and long-term solutions. Configuration & Administration Configure key applications, user roles, and permissions. Support system updates, releases, and patches, including testing and validation activities. Maintain system documentation, configuration details, and troubleshooting guides. Implementation & Testing Input into test plans for functional testing, UAT and performance testing. Follow test plans created by 3rd parties or internally. Test new developments. Working with the technology team on interface issues and system improvements. Implement changes for projects (for example channel launches, API or ad sales integrations) and other reasons, including but not restricted to configuring look up tables, channel configuration, media asset prototypes, dropdowns, user groups, user roles, screen layouts, preferences etc. Conduct functional testing, workflow validation, and data verification. Assist in creating reports. Assist in data migrations where required. Stakeholder & Vendor Collaboration Liaise with the Technology team and third-party vendors to resolve escalated issues. Communicate updates, resolutions, and timelines clearly to stakeholders. Work with third-party vendors to troubleshoot issues and implement updates. Provide clear communication on status, resolutions, risks, and timelines. Documentation & Knowledge Management Create and maintain user guides, FAQ documents, and training materials. Document support procedures, known issues, and resolution steps to improve support efficiency. Provide training or onboarding support for new system users. Application Monitoring & Maintenance Monitor application performance, availability, data flows, and integrations to ensure optimal functionality. Perform routine health checks, system verifications, and scheduled maintenance tasks. Escalate complex issues to development, infrastructure, or vendor teams when needed. Use monitoring and observability tools (e.g. Datadog) to track application performance, availability, data flows, and integrations, and to support early detection and investigation of issues. Values we look for: Curiosity is what drives us to question, explore, and innovate. We approach challenges with an open mind, ready to grow and evolve as the world changes around us. When we stay curious, we keep learning, discovering fresh opportunities, and pushing the boundaries of what's possible. Courage is showing up as your true self, with confidence and heart, even when the road ahead feels uncertain. It's about owning our choices, stepping beyond our comfort zone, and creating new paths and opportunities to explore for both our company and yourself. Care is part of everything we do - how we treat each other, approach our work, connect with our partners and the world. It's about creating a culture where everyone feels included, respected, and truly supported. By acting with care, we nurture trust within our teams, building meaningful relationships throughout our company. We welcome talented candidates with infectious enthusiasm who love what they do, and are ready to learn, develop and thrive. Here you'll find a community of innovative, creative and inspiring people who aren't afraid to embrace responsibility and try new things collaboratively, as a team About Us: We are a certified Great Place to Work with a can-do, motivated culture that believes in working to live, not just living to work. Every employee has a voice and is encouraged to be themselves and be ambitious. With offices in Rome, Madrid, London, Warsaw, Munich and Johannesburg, we are a truly international organisation that celebrates difference and diversity. As an inclusive employer, we value the diversity of our teams and want our workforce to reflect our wider society. We encourage and welcome applications from people from under-represented backgrounds and are keen to make sure we are inclusive and accessible to all.
Performance Analyst
DWP Digital Sheffield, Yorkshire
Performance Analyst Pay up to £51,762, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Do you want to work in a place where your dashboards, KPI's and data story telling doesn't just inform decisions, but directly improves outcomes for people at moments they need support most? As a Performance Analyst in Digital Channels, you'll join a team th click apply for full job details
Feb 16, 2026
Full time
Performance Analyst Pay up to £51,762, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. Do you want to work in a place where your dashboards, KPI's and data story telling doesn't just inform decisions, but directly improves outcomes for people at moments they need support most? As a Performance Analyst in Digital Channels, you'll join a team th click apply for full job details
Product Owner
Send
You'll report to: We're hiring two Product Owners - one reporting to James Bearne (Product Manager) and the other to Adam Knight (Head of Product). Team: Product Location: This is a hybrid role based out of our London office in Monument, with an expectation to be in the office 2 days per week. Salary Range: £75,000 - £82,000 per annum Role Type: Full-time, Permanent Start date: As soon as possible The Product Owner Role This is a technically minded Product Owner role, working closely with engineering teams and business stakeholders to deliver high-quality, scalable product capabilities. While our platform operates in the insurance space, deep insurance experience is not required - what matters most is your ability to understand complex systems, make sound product decisions, and translate technical and business needs into clear, valuable outcomes. You'll be supported by experienced insurance subject matter experts as you build domain knowledge. You'll own product and technical requirements end-to-end, balancing feature delivery with platform sustainability, performance, and scalability. Using product metrics and close collaboration with stakeholders, you'll help prioritise work that delivers genuine value to customers while supporting Send's growth as a fast scaling Insurtech. If you're a Product Owner who enjoys working on technically complex products, collaborating deeply with engineers, and having real influence over how a platform evolves, this role offers the opportunity to do exactly that - with plenty of room to learn and grow along the way. About Send We are the leading insurance platform, trusted by world class insurers to help them navigate complex risks. Our platform helps commercial insurers, MGAs and reinsurers modernise underwriting, cut friction, and grow profitably in complex markets. We are the only platform purpose built for multi operating models. Our platform combines deep industry expertise with the ability to support a range of strategies and operating models. Our Story: We started Send because insurers had been let down for too long by rigid, legacy technology. The industry was ready to work differently - and so were we. In 2017, our three founders set out with a clear vision: to transform commercial underwriting by combining advanced technology with deep industry expertise. By 2019, we delivered our first commercial and specialty underwriting platform for Aviva GCS, streamlining operations, increasing efficiency, and giving teams the visibility they needed to make faster, better decisions. Over the next six years, we rolled out multiple underwriting platform solutions across the UK and US, proving that modern underwriting technology could be powerful, flexible, and rapidly delivered. In 2022, we won three industry awards and secured a $10m Series A to accelerate our growth. By 2024, Send was recognised as a "Leader" by IDC, Celent, and Datos - a testament to our momentum and our customers' success. In 2025, we doubled in size and deepened our expertise in both the London Market and North America - becoming the only underwriting platform purpose built to support multiple operating models. But we're not finished. Insurers want orchestration, not siloed systems. That's why we continue to invest in our platform and orchestration engine - helping our customers win better business, faster. The Send Team Over the past two years, Send has experienced significant growth, expanding our team by over 50% to more than 120 people. At the start of 2024, our team was primarily based in the UK and Poland. Since then, we've taken major steps toward building a global presence, with team members now located across the UK, US, India, and Ireland-all working collaboratively toward our vision of becoming the market leading software platform for agile insurers. Our Funding From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We're proud to have the support and expertise of our investors, Mercia and Breega. We are now preparing for our Series B round and are excited about the growth acceleration this will enable. What You'll Be Doing as a Product Owner Technical Product Ownership Make informed decisions on scope, trade offs, and release planning in collaboration with stakeholders and development teams. Monitor product metrics and KPIs to assess value delivery and guide future priorities. Evaluate and prioritise technical debt alongside feature development, balancing short term delivery with long term platform sustainability. Define non functional requirements, with a focus on scalability, performance, and capacity. Assess technical feasibility and complexity of proposed features, including dependencies on platform capabilities, third party services, and system integrations. Participate in technical design reviews and architecture discussions to ensure alignment between business requirements and technical implementation. Conduct impact analysis for proposed changes in collaboration with the development team. Champion engineering best practices, including automated testing strategies, code quality standards, and documenting requirements. Take ownership and accountability for technical and feature requirements. Business Analysis Create comprehensive process flows, use cases, user stories, data models, and system integration specifications. Perform gap analysis between current and future state to identify opportunities for process and system improvements. Translate complex business and technical requirements into clear, testable user stories with well defined acceptance criteria. Validate solutions against business requirements throughout the development lifecycle. Investigate and analyse specialist insurance practices, including underwriting processes, claims handling, rating/pricing, and policy administration. Communicate specialist insurance workflows and business logic clearly to development teams. Stakeholder Management Build and maintain strong relationships with business stakeholders and delivery partners, understanding their needs and managing expectations. Facilitate requirements workshops, backlog refinement sessions, and stakeholder demonstrations. Collaborate with insurance subject matter experts, actuaries, and underwriters to capture specialised knowledge and ensure accurate representation in technical solutions. The Skills and Experience Needed for the Product Owner Role Proven experience as a Product Owner or Senior Business Analyst working within a SaaS or platform led technology environment, ideally in a scale up or complex enterprise setting, with experience working in insurance, financial services, or other regulated industries. Strong ability to own and prioritise product scope, making informed trade offs across features, technical debt, and release planning in collaboration with engineering and business stakeholders. Experience working closely with engineering teams, with the confidence to assess technical feasibility, complexity, dependencies, and non functional requirements including performance, scalability, and reliability. Demonstrated capability in balancing short term delivery with long term platform sustainability, including evaluating and prioritising technical debt. Experience defining and maintaining clear, high quality requirements, including user stories, acceptance criteria, process flows, data models, and system integration specifications. Strong analytical skills, with experience conducting impact analysis, gap analysis, and feasibility assessments to support product and delivery decisions. Ability to translate complex business and technical concepts into clear, actionable requirements that development teams can implement and test effectively. Comfortable participating in technical design reviews and architecture discussions, ensuring alignment between business outcomes and technical implementation. Experience monitoring and using product metrics and KPIs to assess value delivery and inform prioritisation decisions. Strong understanding of Agile delivery practices, including backlog management, refinement sessions, sprint ceremonies, and stakeholder demos. Excellent stakeholder management skills, with experience building trusted relationships, facilitating workshops, and managing expectations across business, technical, and delivery partners. A structured, detail oriented mindset combined with a pragmatic, outcome focused approach to problem solving. What's on Offer - Life at Send Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy. Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support. Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%. Time Off - 25 days of annual leave, plus public holidays . click apply for full job details
Feb 16, 2026
Full time
You'll report to: We're hiring two Product Owners - one reporting to James Bearne (Product Manager) and the other to Adam Knight (Head of Product). Team: Product Location: This is a hybrid role based out of our London office in Monument, with an expectation to be in the office 2 days per week. Salary Range: £75,000 - £82,000 per annum Role Type: Full-time, Permanent Start date: As soon as possible The Product Owner Role This is a technically minded Product Owner role, working closely with engineering teams and business stakeholders to deliver high-quality, scalable product capabilities. While our platform operates in the insurance space, deep insurance experience is not required - what matters most is your ability to understand complex systems, make sound product decisions, and translate technical and business needs into clear, valuable outcomes. You'll be supported by experienced insurance subject matter experts as you build domain knowledge. You'll own product and technical requirements end-to-end, balancing feature delivery with platform sustainability, performance, and scalability. Using product metrics and close collaboration with stakeholders, you'll help prioritise work that delivers genuine value to customers while supporting Send's growth as a fast scaling Insurtech. If you're a Product Owner who enjoys working on technically complex products, collaborating deeply with engineers, and having real influence over how a platform evolves, this role offers the opportunity to do exactly that - with plenty of room to learn and grow along the way. About Send We are the leading insurance platform, trusted by world class insurers to help them navigate complex risks. Our platform helps commercial insurers, MGAs and reinsurers modernise underwriting, cut friction, and grow profitably in complex markets. We are the only platform purpose built for multi operating models. Our platform combines deep industry expertise with the ability to support a range of strategies and operating models. Our Story: We started Send because insurers had been let down for too long by rigid, legacy technology. The industry was ready to work differently - and so were we. In 2017, our three founders set out with a clear vision: to transform commercial underwriting by combining advanced technology with deep industry expertise. By 2019, we delivered our first commercial and specialty underwriting platform for Aviva GCS, streamlining operations, increasing efficiency, and giving teams the visibility they needed to make faster, better decisions. Over the next six years, we rolled out multiple underwriting platform solutions across the UK and US, proving that modern underwriting technology could be powerful, flexible, and rapidly delivered. In 2022, we won three industry awards and secured a $10m Series A to accelerate our growth. By 2024, Send was recognised as a "Leader" by IDC, Celent, and Datos - a testament to our momentum and our customers' success. In 2025, we doubled in size and deepened our expertise in both the London Market and North America - becoming the only underwriting platform purpose built to support multiple operating models. But we're not finished. Insurers want orchestration, not siloed systems. That's why we continue to invest in our platform and orchestration engine - helping our customers win better business, faster. The Send Team Over the past two years, Send has experienced significant growth, expanding our team by over 50% to more than 120 people. At the start of 2024, our team was primarily based in the UK and Poland. Since then, we've taken major steps toward building a global presence, with team members now located across the UK, US, India, and Ireland-all working collaboratively toward our vision of becoming the market leading software platform for agile insurers. Our Funding From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We're proud to have the support and expertise of our investors, Mercia and Breega. We are now preparing for our Series B round and are excited about the growth acceleration this will enable. What You'll Be Doing as a Product Owner Technical Product Ownership Make informed decisions on scope, trade offs, and release planning in collaboration with stakeholders and development teams. Monitor product metrics and KPIs to assess value delivery and guide future priorities. Evaluate and prioritise technical debt alongside feature development, balancing short term delivery with long term platform sustainability. Define non functional requirements, with a focus on scalability, performance, and capacity. Assess technical feasibility and complexity of proposed features, including dependencies on platform capabilities, third party services, and system integrations. Participate in technical design reviews and architecture discussions to ensure alignment between business requirements and technical implementation. Conduct impact analysis for proposed changes in collaboration with the development team. Champion engineering best practices, including automated testing strategies, code quality standards, and documenting requirements. Take ownership and accountability for technical and feature requirements. Business Analysis Create comprehensive process flows, use cases, user stories, data models, and system integration specifications. Perform gap analysis between current and future state to identify opportunities for process and system improvements. Translate complex business and technical requirements into clear, testable user stories with well defined acceptance criteria. Validate solutions against business requirements throughout the development lifecycle. Investigate and analyse specialist insurance practices, including underwriting processes, claims handling, rating/pricing, and policy administration. Communicate specialist insurance workflows and business logic clearly to development teams. Stakeholder Management Build and maintain strong relationships with business stakeholders and delivery partners, understanding their needs and managing expectations. Facilitate requirements workshops, backlog refinement sessions, and stakeholder demonstrations. Collaborate with insurance subject matter experts, actuaries, and underwriters to capture specialised knowledge and ensure accurate representation in technical solutions. The Skills and Experience Needed for the Product Owner Role Proven experience as a Product Owner or Senior Business Analyst working within a SaaS or platform led technology environment, ideally in a scale up or complex enterprise setting, with experience working in insurance, financial services, or other regulated industries. Strong ability to own and prioritise product scope, making informed trade offs across features, technical debt, and release planning in collaboration with engineering and business stakeholders. Experience working closely with engineering teams, with the confidence to assess technical feasibility, complexity, dependencies, and non functional requirements including performance, scalability, and reliability. Demonstrated capability in balancing short term delivery with long term platform sustainability, including evaluating and prioritising technical debt. Experience defining and maintaining clear, high quality requirements, including user stories, acceptance criteria, process flows, data models, and system integration specifications. Strong analytical skills, with experience conducting impact analysis, gap analysis, and feasibility assessments to support product and delivery decisions. Ability to translate complex business and technical concepts into clear, actionable requirements that development teams can implement and test effectively. Comfortable participating in technical design reviews and architecture discussions, ensuring alignment between business outcomes and technical implementation. Experience monitoring and using product metrics and KPIs to assess value delivery and inform prioritisation decisions. Strong understanding of Agile delivery practices, including backlog management, refinement sessions, sprint ceremonies, and stakeholder demos. Excellent stakeholder management skills, with experience building trusted relationships, facilitating workshops, and managing expectations across business, technical, and delivery partners. A structured, detail oriented mindset combined with a pragmatic, outcome focused approach to problem solving. What's on Offer - Life at Send Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy. Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support. Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%. Time Off - 25 days of annual leave, plus public holidays . click apply for full job details

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