356 jobs found

Manager, Customer Transformation, Service Designer , IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through digital innovation, developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Design Holistic Services by utilising human centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions by collecting and prioritising user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. Lead cross functional teams, including designers and business analysts, while providing coaching and mentorship to colleagues to foster their professional development and enhance team performance. Project Management:Develop and maintain strategic roadmaps, manage budgets effectively, identify potential risks, and implement robust mitigation strategies. Skills and attributes for success Research and Analytics:Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy:Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity:Design and test product concepts and services, iterating with stakeholders. Product and Service Development:Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinkingabilities, with a focus on delivering outcomes and a passion for innovation. Strong understandingof user centred design principles, design thinking and Agile methodologies. Strong Communication Skills:Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. Ideally, You'll also have Experience with Lean, Six Sigma, and agile methodologies. Familiarity with Martech, CPQ, and emerging technologies. Experience as a Product Owner or Scrum Master is a plus. What we look for Proven experience in Service Design or a related field. Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world

Senior Manager, Customer Transformation, Service Designer, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Team and the Opportunity At EY Studio+, the work we do cuts across every sector and reaches deep into the interactions, choices and experiences people encounter every day. We want to help people make better, more effective choices and solve their most pressing problems. We work with organisations to create transformative services, products and experiences that will make the world an easier, more meaningful, and sustainable place to live and work. Our aim is to help clients transform their customer-facing commercial functions and business outcomes through developing and implementing customer strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. What we are looking for We are seeking a dynamic and experienced Service Designer to join our Business Consulting - Customer Transformation Team. The ideal candidate for this role is a skilled professional who can effectively translate client insights into strategies, as well as human-centred digital products and services. You will be responsible for leading and growing a team of service designers while developing comprehensive customer strategies, conceptualising innovative product and service solutions, and managing the end-to-end design and implementation of services and products. This role emphasises designing customer interactions across the service journey, ensuring a seamless experience across multiple digital touchpoints, and optimising both front and back office operations. The ideal candidate is passionate about using human-centred design methods to solve complex client challenges, design improved service experiences, validate concepts through prototyping and effectively communicate the rationale behind those solutions to stakeholders to drive optimal business outcomes. Your key responsibilities Design Holistic Services through Cross-Collaboration Design Holistic Services: Utilise human-centred design to identify pain points, co design innovative service solutions, and visualise enhanced experiences through user journey maps and prototypes. Translate Requirements to Solutions: Collect and prioritise user needs and research based insights, track and implement user benefits to ensure an optimal end user experience. Creative Communication & Co-Design Culture of Innovation: Foster open dialogue, active listening, a culture of innovation, and co design solutions with a cross functional team to drive measurable business growth. Creative Communication & Co-Design: Clearly articulate complex ideas through storytelling, foster collaboration, and facilitate client workshops to create the most amazing services, products, and experiences. Growth Mindset & Stakeholder Engagement Growth Mindset & Stakeholder Engagement: Develop strategies to identify opportunities for business growth and build strong relationships with both clients and internal teams. User Experience Improvement: Advocate for user centric approaches in engagements with stakeholders, ensuring the simplification of interactions and the enhancement of user experiences. For Senior Manager-Level Candidates Team Management: Lead cross functional teams, including designers and business analysts, while providing coaching and mentorship to colleagues to foster their professional development and enhance team performance. Project Management: Develop and maintain strategic roadmaps, manage budgets effectively, identify potential risks, and implement robust mitigation strategies. Skills and attributes of success Research and Analytics: Conduct research to interpret user needs, frame problems, and communicate insights succinctly. Design Strategy: Create meaningful concepts and design interactions based on unmet human needs. Innovation & Creativity: Design and test product concepts and services, iterating with stakeholders. Product and Service Development: Expertise in the entire development process, from problem solving through concept development, to interface design. Analytical, problem solving, and creative thinking abilities, with a focus on delivering outcomes and a passion for innovation. Strong understanding of user centred design principles, design thinking, and Agile methodologies. Strong Communication Skills: Proven ability to engage and influence stakeholders at all levels, with excellent interpersonal and presentation skills. To Qualify for the Role, You Must Have Extensive experience in Service Design. Degree in Design, Business, Computer Science, UX Design, Service Design, or a related field. Client Delivery: Demonstrated experience of working with or delivering for external clients. Research & Design tools: Strong skills in conducting research and analysis to inform design decisions, and proficiency in prototyping and design tools (e.g. Figma, Miro). Communication & Interpersonal skills: Exceptional verbal and written communication abilities, coupled with strong interpersonal skills. Team adaptability: Capability to work collaboratively within a team and adapt to evolving priorities. For Manager level candidates: experience in leading multi disciplinary teams, particularly in agile delivery environments. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximise the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

A leading performance-driven business seeks a Data Analyst to enhance their data capability. This role involves deep analysis of customer and sales data to identify trends and improve conversion rates. You will work closely with various teams to translate data into actionable insights, supporting key performance improvements. Candidates should possess strong SQL skills, experience with data visualization tools, and have the ability to communicate insights effectively. This position offers a hybrid working model and a competitive salary.

We are supporting a high-growth, performance-led business in the insurance sector as they continue to scale their data capability. This is a role for a commercial Data Analyst- someone who can go beyond reporting and play a meaningful role in improving conversion, customer outcomes and revenue performance. You will report into the Chief Growth Officer and work closely with marketing, sales and operations to understand what is driving performance, where opportunities exist, and how data can be used to improve outcomes across the business. Key Responsibilities Analyse customer, lead and sales data to identify trends, insights and performance drivers - working closely with the sales leadership team Develop insights across operational and colleague performance, funnel and trading insights, building agent performance reports and dashboardsto track KPIs Support optimisation of conversion across the customer journey (lead sale) Evaluate campaign performance, channel effectiveness and ROI Partner with stakeholders to understand business challenges and provide actionable insight Support testing and experimentation (A/B testing, funnel optimisation) Translate data into clear, commercially relevant recommendations Skills & Experience Profile Experience in a Data Analyst role within a commercial or performance-driven environment Strong SQL skills and experience working with large datasets Experience with data visualisation tools (Power BI, Tableau or similar) Ability to translate data into meaningful business insightExperience working with non-technical stakeholders Desirable Marketing or sales analytics (funnels, conversion, attribution) Experience in insurance, financial services or high-volume B2C environments Exposure to experimentation / A/B testing Python or R Additional Information Salary£45,000 - £55,000 (based on experience) + benefits package Location: Hybrid working with onsite travel tothe office in Berkshire. Candidates must have the right to work andresidein the UK.

Job Overview: This role sits within the Enterprise Data & Insights (EDI) team, supporting the development of our Enterprise Data Platform (EDP) within Arm Operations, we enable analytics for business teams through high-quality data products. You will work closely with Data Engineers, Analysts, and business stakeholders to deliver dashboards, data quality frameworks, and lightweight data applications that improve how data is accessed, understood, and used across the organisation. This is a hands on role focused on delivering impactful data solutions in Databricks, with a strong emphasis on user onboarding, data quality, and metric transparency. Responsibilities: Design and build dashboards in Databricks to support user onboarding, adoption, and business metrics Develop and maintain data quality monitoring and reporting frameworks Translate business requirements into clear, well structured data models and metrics Build and maintain reusable datasets and semantic layers to support consistent reporting Develop lightweight data applications (e.g. Streamlit) to enable improved interaction with data Work closely with Data Engineers to ensure data pipelines meet analytical and reporting needs Support onboarding of new users to the data platform, improving accessibility and usability Contribute to documentation and best practices across analytics and data product development Required Skills and Experience: Strong SQL skills and experience working with datasets Experience with Databricks (or similar modern data platforms) Working experience with Python (e.g. Pandas, PySpark) Experience building dashboards (Databricks SQL, Power BI, Tableau, or similar) Experience defining and working with business metrics and data models Ability to translate business requirements into analytical solutions Strong communication skills and ability to work with non technical stakeholders Nice To Have Skills and Experience: Experience building lightweight data applications (e.g. Streamlit, Dash) Familiarity with data quality frameworks and testing approaches Understanding of data engineering concepts (pipelines, orchestration, version control) Exposure to working in a product oriented or data platform environment In Return: This is a meaningful role in shaping our Enterprise Data Platform, with the opportunity to influence how data is accessed, trusted, and used across Arm Operations. Accommodations at Arm At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Hybrid Working at Arm Arm's approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team's needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you. Equal Opportunities at Arm Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don't discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Title Digital Operations Manager/ IT Manager/IT Operations Support Manager Location London Department Digital Operations Salary £65-75k + Benefits Company Overview We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects. As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross functional teams, and ensuring our digital operations meet the highest standards. Key Responsibilities Team Leadership and Management Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End to End QA Specialist. Allocate resources efficiently to ensure timely and successful project delivery. Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team. Operational Oversight Oversee the daily operations of digital systems, applications, and infrastructure. Ensure high availability and performance of all IT services and applications. Implement and maintain monitoring systems to proactively identify and resolve issues. Application Support Manage application support activities to ensure the prompt resolution of incidents and service requests. Collaborate with the Application Support Manager to develop and implement effective support processes and documentation. Ensure all applications are updated, patched, and maintained in line with best practices. Technical Project Management Oversee the planning, execution, and delivery of technical projects. Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget. Facilitate communication and collaboration between project teams and stakeholders. Cyber Security and Compliance Ensure the implementation and adherence to cyber security policies and procedures. Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits. Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus. Quality Assurance Oversee the end-to-end quality assurance process for all digital products and services. Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing. Ensure quality assurance processes are followed to maintain high standards. Strategic Planning and Improvement Develop and implement strategies to enhance digital operations and IT service delivery. Identify opportunities for process optimisation and efficiency gains. Stakeholder Communication Act as the primary point of contact for all digital operations related matters. Provide regular updates to senior management on the status of projects, operational performance, and security compliance. Facilitate effective communication between IT teams and business units. Problem Solving and Incident Management Manage and resolve high priority incidents and critical issues. Conduct root cause analysis and implement corrective actions to prevent recurrence. Develop and maintain incident response plans and procedures. Requirements Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role. Strong leadership and team management skills with the ability to mentor and inspire a diverse team. Excellent understanding of IT infrastructure, application support, and digital operations. Demonstrated experience in managing technical projects and ensuring successful delivery. In-depth knowledge of cyber security principles and compliance requirements. Strong understanding of quality assurance processes and methodologies. Exceptional problem solving and analytical abilities. Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels. Familiarity with IT service management (ITSM) frameworks such as ITIL. Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous. What We Offer Competitive salary and benefits package. A dynamic, collaborative work environment with opportunities for professional development and growth. A chance to lead and shape the future of digital operations

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role The Risk, Compliance & Resilience Advisor shall help to manage compliance and assurance for supporting the Senior Manager - Risk & Compliance and Risk & Resilience Lead by ensuring that: Risk Assessment: Assist in identifying, assessing, and prioritising risks across the organisation. Conduct risk assessments to evaluate the likelihood and potential impact of risks on business operations and objectives Compliance Monitoring: Monitor regulatory developments and changes in laws, regulations, and industry standards. Assess the organisation's compliance with applicable regulations, standards, and internal policies Resilience Planning: Support the Global Risk & Resilience Lead in the Development and maintenance of IT resilience and business continuity plans to ensure the organisation's ability to respond to and recover from IT disruptions Incident Response and Management: Provide support in DR related incident response activities, including investigating IT security incidents, breaches, and disruptions Issue Identification: Identify and document risk deficiencies, compliance gaps, and areas for improvement. Collaborate with stakeholders to develop actionable recommendations and corrective action plans to address identified issues Documentation and Reporting: Maintain accurate documentation of risk assessments, compliance reviews, control testing activities, and remediation efforts. Prepare regular reports for management and stakeholders on the status of risk, compliance, and control activities Policy and Procedure Development: Assist in the development and maintenance of risk management, compliance, and control related policies, procedures, and guidelines. Ensure alignment with regulatory requirements and industry best practices in alignment with the Global IS Governance Lead Vendor Risk Management Support: Assist in assessing and managing risks associated with third party vendors and service providers. Evaluate vendor controls and adherence to contractual obligations Continuous Improvement: Identify opportunities for enhancing risk management, compliance, and control processes. Recommend and implement improvements to strengthen the organisation's risk and control environment Project Work: Contribute to project activities as required to ensure GRC requirements are understood and addressed Areas of Accountability, Responsibility and Competence Level Works with the Global Risk & Compliance Senior Manager to support IS in the delivery of governance, compliance, and risk activities, whilst supporting the Integration projects Supports the execution of the security, audit, and compliance activities Supports the Global Risk & Compliance Senior Manager by ensuring the successful delivery of initiatives and projects within the Risk and Compliance environment Supports the Risk & Compliance Senior Manager, and Risk & Resilience Lead in any required activities which support improvements in assurance, compliance, and audit activities Addresses findings from identified risks or audits Ensures the ISMS contains an accurate record of risks, events, and issues Supports the internal and external audit investigations Ensures that the audit tests, self certifications, and audit reviews are relevant, consistent, and conducted in accordance with professionally accepted auditing standards Works with minimal supervision, using clearly defined processes and procedures Facilitates the use of performance metrics to improve output May be required to provide out of hours support via an on call rota Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate compliance and risk related concepts to technical and non technical audiences Substantial relevant experience in control management for governance, compliance, IT audits, IS assurance and risk management programmes CISA, CISM or equivalent preferred BSc or equivalent qualification in IT based degree preferred 3+ years relevant IT work experience Proven ability to communicate with technical teams to elicit information and requirements Understanding of regulatory requirements, including cross industry regulations (e.g., GDPR, Data Protection Act) and industry specific regulations Skilled in implementing compliance and control frameworks Proficient in IT governance and quality standards Knowledge of common information security management frameworks, such as ISO/IEC 27001, ITIL, COBIT as well as those from NIST, including and Cybersecurity Framework Excellent stakeholder management skills High level of personal integrity, as well as the ability to professionally handle confidential matters and show an appropriate level of judgement and maturity Knowledge of OneTrust risk management toolset or similar preferred At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package: Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth. Flexible working: Flexible work arrangements to support your work life balance. We can't promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can. A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well being, and insurance schemes. At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don't tick all the boxes but feel you have some of the relevant skills and experience we're looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.

ARE HIRING A CONSUMER DATA ANALYST (6-MONTH FTC) Bulk is on an incredible journey, with a mission to move the business from a manufacturing-led retailer to a destination brand for active nutrition. We are shaking up the sports nutrition industry through disruptive marketing campaigns that help people think differently about our brand - and we want you to be a part of it! We want passionate risk-takers. We want people that like to challenge our thinking. We want people that live and breathe digital and have an affinity to the world of nutrition, health, fitness, and sports. IN A NUTSHELL Reporting to the Head of Marketing Insights, the Consumer Data Analyst (6-month FTC) will play a key role in deepening our understanding of our customers across the sports nutrition landscape. You will bring together data from across the commercial and marketing ecosystem (including trading, merchandising, CRM, paid media, product performance, and customer experience) to generate actionable insights that drive consumer centric decision making. This role also supports Bulk's quantitative and qualitative research, contributing to the evolution of our customer segmentation and helping embed a truly data led culture across the business. WHAT WILL YOU BE DOING? Build and maintain robust ETL/ELT pipelines using DBT to clean, model, and transform data for analytics and activation Manage the ingestion, validation, and structuring of marketing, transactional, and product data within BigQuery Develop and optimise Tableau dashboards to monitor campaign performance, RFM cohorts, customer lifetime value (LTV), and CRM programme effectiveness Partner with eCommerce and merchandising teams to analyse on site customer journeys and identify optimisation opportunities Conduct ad hoc analysis in BigQuery to uncover insights on customer behaviour, acquisition efficiency, retention drivers, and loyalty tipping points Support the ongoing development of customer segmentation and broader consumer insight initiatives Work closely with marketing teams to translate data into clear, actionable recommendations WHAT ARE WE LOOKING FOR? You'll have a touch of experience in an analytics or BI role (experience in eCommerce or marketing environments is advantageous!) Strong SQL skills and experience working with cloud data warehouses such as BigQuery, Snowflake, or Azure Synapse Experience with DBT (or similar data transformation tools) Proficiency in Tableau (or equivalent BI tools, such as Power BI) Solid understanding of ETL/ELT pipelines and data governance best practices Highly desirable: Strong hands on experience with Google Analytics 4 (GA4), including event tracking, funnel analysis, and attribution WHAT ARE THE GAINS? Monthly Bulk Bank Benefits Allowance including a subsidised Gym Membership ️ A day off to celebrate your Birthday PerkBox Subscription 60% discount on all Bulk products Flexi Start Additional Annual Leave (optional) Teammate Pension Scheme Life Assurance Medicash ️ A day off for Volunteering (optional) Cycle to Work Scheme Bulk Pantry Happy Hour Drinks Fridge (Thursdays & Fridays) Summer Working Hours LOCATION: London HQ (Liverpool Street) HYBRID: 3 days in the office, 2 days working from home OUR COMMITMENT Bulk is a place where employees have a voice fundamental to our success as a business. Building a diverse and inclusive team enables us to reach and connect with our global customers, from developing delicious recipes to how our brand is built and perceived. Regardless of age, disability, race, gender, religion, sexual orientation, education, neurodiversity or any protected characteristic, if you are a passionate risk taker and eager to make a difference in sports nutrition, we want to hear from you. We know that a CV doesn't begin to scratch the surface, and that the things that make you who you are could be a real game changer for us. We are proud to be an equal opportunities employer. PRIVACY Bulk takes your privacy seriously and will only use your personal information to administer your application for this role. When you apply, we shall process your details for this vacancy only and we will not pass your details onto a third party. We may contact you by email, text or telephone about the progress of your application. This processing is conducted lawfully on the basis of legitimate interests.

Why Here? Fanatics builds a leading global digital sports platform across Commerce, Collectibles, and Betting & Gaming. Fanatics Betting and Gaming powers Fanatics Casino in multiple US states with offices in New York, Denver, Leeds, and Dublin. The Casino Analytics organization drives performance insights, experimentation, and customer understanding for CRM promotional programs. What Will You Do? As a Data Analyst III - CRM at Fanatics, you will partner with CRM Strategy teams to diagnose performance and surface optimization opportunities. You will analyze customer behaviors across lifecycle stages, from welcome to reactivation, using segmentation frameworks. Additionally, you will build BI dashboards, support ML models like propensity scoring, and design rigorous experiments.

Location of Role: Chelmsford Advert Closing Date: 18/04/2026 Starting Salary: £40,890.00 (pro-rata for part-time vacancies) Part/Full Time: Full Time Contract Type: Permanent Working Pattern: Mon-Fri An exciting opportunity has arisen for an experienced and highly self-motivated Business Analyst to work on the Essex Police Automation programme. You will form part of a newly created team that will be central to the introduction and embedding of automation in Essex Police . This opportunity would suit an individual with relevant business analyst qualifications or equivalent experience. You will be able to demonstrate experience of successfully applying Business Analysis and Lean process improvement skills. You will be responsible for developing exemplary business analysis process, practice and templates. You will play a vital role in analysing and optimising business processes, identifying areas for improvement. Through the introduction and delivery of automation processes, y ou will recommend new and innovative approaches to meet business needs. You should have the ability to manage change and drive the implementation of new processes and technologies across the force with energy and enthusiasm. You must be a team player and able to work collaboratively with others. You will establish strong working relationships, engaging with a range of internal and external stakeholders. You will have the ability and confidence to use excellent communication skills, both verbal and written, to effectively interact with stakeholders at all levels to present ideas and proposals clearly. You will influence the process design to maximise the benefits , aligning with legislation and best practice . You will support improved performance and service delivery, alongside create efficiencies and savings . You will have delivered services in policing, or a similarly complex environment, using industry recognised approaches. The role will require strong problem-solving and project management skills to plan, coordinate, optimise and d eliver automation projects to set times cale s and budgets. You will have the ability to address technical challenges and evaluate the impact of implemented solutions. The ideal candidate will possess demonstrable technical expertise and experience of automation tools and platforms. You will be familiar with IT environments and have suitable knowledge and understanding of interdependencies of systems, services and technologies - including software development and system integration. Main responsibilities Undertake research and analysis as directed by the Innovation and Vital Signs Manager or Chief Superintendent Automation lead, on a range of automation related enabling projects, identifying areas for improved performance, increased efficiency and opportunities for cost savings. Develop best practice Business Analysis process, practice and templates for use across automation delivery projects. Analyse and document business process maps, overlaying current technology/automation and data flows to establish where change would provide demonstrable benefits. Develop to be business process maps, identifying gaps and improvements in technology/automation support for the revised process to reduce complexity of human and computer interactions and maximise benefits. Engage with all stakeholders to understand the needs and aims of the business in relation to new technology/automation. Provide a critical friend service to departments undertaking process change to establish operational readiness to adopt the new solution/process. Develop functional requirement sets for new technology/automation procurement processes, aligning to the ongoing and emerging automation programme and all its requirements. Identify and resolve problems and issues in all phases of the project, escalating issues to lead stakeholders when necessary, so that complex matters can be resolved and/or issues avoided that might otherwise delay the project. Identify the probability and impact of risks to the Innovation and Vital Signs Manager, Chief Superintendent for Automation, other Stakeholders and Project Managers as appropriate. Enabling project risks to be understood and decision makers to make decisions in the light of full information, mitigate risk scenarios and improve teamwork across the project. Maintain electronic project documentation in a manner that can be audited and that is open to scrutiny, adhering to project management best practice in order to protect the reputation of the force. Review and evaluate the post implementation phase of the project in conjunction with other Operational Change and IT colleagues as appropriate to continually develop business analyst practice, process and documentation. Candidates should demonstrate the following Essential and Desirable skills Essential skills and experience include Business Analysis and Lean process improvement, with a minimum of 3 years working as a business analyst with an element of system analysis. The successful candidate will hold the IIBA Certification of Capability in Business Analysis (CCBA) or equivalent experience. The experience should include definition of functional requirements, procurement process, testing and at least one successfully delivered project which emanated from the requirements they developed. The post holder will be required to possess excellent research and interpersonal skills to be able to effectively review and research all aspects of technology enabled process change. The postholder must have highly developed logical and analytical skills, with the drive to embrace and champion change, which will deliver discernible technology enabled process improvement. An analytical mind-set is essential in order that the post-holder can analyse, interpret and present information, to identify suitable options and be able to consider and communicate the impact/benefit arising from the adoption of alternative options. The successful candidate will require excellent written and oral communication skills to write reports on issues of strategic importance and present confidently to all audiences and in sensitive environments. The postholder must be experienced in the writing and delivery of presentation materials. As this is a team of one, the postholder must be able to influence, negotiate and delegate, demonstrating leadership and engaging others to deliver. The postholder must have strong interpersonal skills and the ability to persuade stakeholders to implement change path to make improvements that may require different ways of thinking, working, technology and/or organisational structure, potentially over more than one force. The post holder must be an adaptable, self-motivated and resilient individual able to plan their time to best effect to meet tight deadlines over a number of competing and concurrent work-strands. A high level of technical competence in Microsoft products at intermediate level or above. A full driving licence is desirable as the post holder is likely to be required to work across several sites due to the collaborative nature of the role. For further information please contact Megan Hiscock at . All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete. kent Police and Essex Police welcomes applications regardless of age, disability, gender reassignment, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, sex, or employment status. Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at stating 'Application Support and Adjustments' in the title of your email. Alternatively, you can call us on . Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so. If you're not from the UK, you must be a resident in the UK and have lived here continuously for the last three years. You must also be free from restrictions with indefinite leave to remain. If you're from the UK you must have lived here continuously for the last three years. This doesn't apply to those serving abroad in the British Armed Forces. As a Disability Confident Leader we: Have subjected our Disability Confident self-assessment to external challenge and validation. Are taking an active leadership role in encouraging and helping other employers on their journey to becoming Disability Confident. Diversity, Equality and Inclusionare central to the values of our organisation. At Essex Police we value and embrace the unique experiences, identities and abilities that each of us bring to our roles. We strive to empower everyone to bring their authentic self openly and safely to work. Through the dedicated commitment of our support networks, DE&I team and wider HR departments, we are on a journey to embed our DE&I commitments, ensuring Essex Police is an employer of choice; where everyone feels included. Essex Police and Kent Police are an equal opportunities employer. 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About us HDI is a Corporate & Specialty Insurer part of the Talanx Group. With over 120 years of experience, HDI operates across five continents, around 40 countries and employs over 5,000 people worldwide. The role The Data Engineer is responsible for designing, building, and maintaining robust, scalable data pipelines and cloud based data infrastructure to support analytics, reporting, data modelling, underwriting insights, and regulatory needs across HDI UK&I. This role ensures timely, trusted, well structured data delivery into appropriate data marts & warehouses, and downstream data feeds which are used by Actuarial, Finance, Operations, and Underwriting. The position forms a core part of HDI's data transformation agenda, enabling improved decision making, automation, and analytics maturity. Key accountabilities Design, develop, and maintain end to end ingestion pipelines into appropriate data technologies such as Snowflake from internal systems (policy admin, claims, finance) and external data sources. Build orchestrated ELT/ETL processes using modern tooling and best practice engineering patterns. Implement incremental refresh, schema evolution management, and data validation tests. Ensure data availability aligned to business SLAs (e.g., daily refresh for actuarial & finance repositories). Data Modelling & Warehouse Development Create well structured dimensional and relational data models for analytical use cases. Develop canonical, reusable datasets (curated marts) for Analytics, Actuarial, and Finance. Own the technical modelling layer in Snowflake including schema design, performance optimisation, cost control, and warehouse governance. Collaborate closely with Analytics Engineers using dbt, ensuring transformations are production grade, tested, and fully documented. Data Quality, Testing & Governance Implement automated testing suites, data contracts, lineage, and monitoring frameworks. Partner with Data Governance to embed quality rules, SLAs, and metadata standards into pipelines. Resolve data quality issues proactively and own improvements to source to target data flows. Cross Functional Collaboration Work with business areas as needed to supply structured data sets for relevant business processes. Drive the building of automated, trusted data feeds for analytics requirements. Partner with Data Analysts to accelerate dashboarding and advanced analytics. Collaborate with Technology teams to ensure secure, reliable platform operation. Optimise Snowflake/SQL/Python query performance, warehouse sizing, storage costs, and compute efficiency. Implement workload separation, time travel optimisation, clustering, and pruning strategies. Documentation & Knowledge Sharing Produce comprehensive documentation for pipelines, data models, data flows, and architecture components. Provide technical guidance to junior team members and evangelise engineering best practices. Skills & experience Technical Skills Expert SQL engineering capability Advanced experience with schemas, warehouses, stages, tasks, streams, performance tuning. Experience of modern transformation frameworks (Snowflake/DBT preferred - but not essential) Python for scripting, automation, and orchestration. Experience with CICD pipelines (GitHub Actions / Azure DevOps), code reviews, and versioning. Strong understanding of data modelling, data warehousing patterns, and ELT best practice. Familiarity with PowerBI or BI model structures to support downstream analytics. Cloud platform experience (Azure preferred). Business & Domain Skills Prior experience in insurance, especially commercial/specialty lines, claims, actuarial or finance data structures Understanding of regulatory expectations around data quality, lineage, and auditability (desired but not essential) Professional: Degree in Computer Science, Engineering, Mathematics or similar (or equivalent professional experience). dbt certification beneficial. Snowflake certifications advantageous. Other As an equal opportunities employer, we are committed to creating an inclusive environment for all employees, recognising that a diverse and inclusive workplace is a creative and prosperous one. If you require support with your application, please contact UK&.

Lead Business Analyst - Office for National Statistics - G7 The ONS operates a flexible hybrid working model across the UK, with colleagues linked to one of our contractual locations working between office and remote throughout the week. The locations for this role are Newport and Titchfield (Fareham). All colleagues are required to work from their contractually allocated site for at least 40% of their working time. The induction process for the role will be conducted in person. About the job Job summary These Lead Business Analyst roles will be working on the Census 2031. Census 2031 represents our most ambitious data collection project yet - a once-in-a-decade opportunity to capture a complete picture of everyone living in England and Wales. Building on the digital success of 2021, we're pioneering new ways to reach every household and community, ensuring no one is left uncounted. This vital work will provide the foundation for policy decisions, resource allocation, and community planning for the next decade. Your work will support delivery of this transformational project that will shape how we understand and support our nation's future. You'll be part of a team that ensures everyone is counted-and every voice is heard. We're building a culture that values collaboration, fresh thinking, and respect for diverse expertise. Whether you're a seasoned professional or bringing new perspectives, you'll be part of a team that welcomes bold ideas, works transparently, and thrives on solving complex challenges together. The Office for National Statistics (ONS) is the UK's largest producer of official statistics, covering a range of key economic, social and demographic topics. These include measuring changes in the value of the UK economy, estimating the size, geographic distribution and characteristics of the population, and providing indicators of price inflation, employment, earnings, crime and migration. The Lead Business Analyst (BA) plays a key role in shaping how the Census is designed, delivered, and continuously improved. Working within the central End to End (E2E) Service Design Team, the BA ensures that the Census operates as a coherent, integrated, and user centred service across all business areas. This role collaborates with a wide range of stakeholders across ONS, delivery suppliers, enabling partners, and the Devolved Governments to support a unified UK wide Census experience. The post holder may work across the full breadth of the high level Census design or specialise in particular business services-such as Field Operations, Communal Establishments (CE), Public Support, Contact Centre, Questionnaire Operations, or other core service components. Responsibilities Lead and manage investigations into business processes, information systems, functions, information flows, data structures and software development processes, using various technical, methodical, and consistent techniques. Review existing system capabilities, develop use cases and information models, and align business requirements to specific capabilities of system development, including working with developers to ensure that user needs are met. Define improvements to business processes, developing business cases to enable decisions to be made based on the benefits of the change. Facilitate, understand, and communicate the project scope and work to assure the overall goal is maintained in the creation of the product backlog. Lead in defining solutions to real business problems through influence, facilitation and communication and ensuring the end to end process is considered. Shape and challenge business priorities and ways of working through collaboration with business and technology teams. Elicit functional and non functional requirements using appropriate techniques, considering the nature of change and established practices. Deliver at pace using the most appropriate delivery methodologies and adopting agile principles. Develop suitable analysis models using appropriate modelling techniques, considering traceability, adherence to business objectives and fitness for purpose. Work with business and solution architects to ensure that the wider architecture is considered when undertaking analysis work. Assist decision makers in gathering information to make informed decisions. Promote a culture of assurance and security. Help to quality assure test solutions and products. Actively participate in the Business Analysis community and broader communities to refine and develop standards, working practices, sharing of knowledge, and understanding. Where appropriate and in line with divisional organisation practice, line manage Business Analysts within the ONS community. In addition, SEO and Grade 7 roles will be required to provide coaching and mentoring to Junior Business Analysts. Person specification Stakeholder Relationship Management (Expert) - Direct the stakeholder relationship strategy for your teams. Ensure stakeholder objectives are set and support teams to meet them. Influence and negotiate with senior stakeholders to resolve issues and enable progress. Business Modelling (Expert) - Determine the scope and methodology for the representation of complex programmes across an organisation. Document conceptual models to support strategic planning and decision making. Requirements Definition and Management (Expert) - Directs the approach to requirements management. Enable others to select and apply appropriate lifecycle methods. Influence the prioritisation of complex requirements sets, enabling long term strategic decision making and short term tactical fixes. Ensure the proposed solutions align with the organisational strategy and vision. Business Process Improvement (Expert) - Lead the identification of large scale opportunities to deliver business performance improvements. Set the direction for analysis, design and evaluation of business process improvements, including methods, tools and standards. Set the direction for design, execution and assessment of business process tests. Coach others in designing, testing, implementing and assessing business process improvements. Apply Now Contact name: Government Digital and Data Recruitment

Job Title: Information Governance Analyst Contract Type: Fixed term for 12 months Salary: £46,466.39 per annum (£51,309.09 achieved after 12 successful performance in the role) Working Hours: 35 hours per week, full time Working Pattern: Monday to Friday, Hybrid Location: Liverpool, Speke, Estuary Boulevard If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you do not meet all the essential criteria on the job description. Please note that while we will accept applications on the basis of any valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. The difference you will make as an Information Governance Analyst You will support the organisation's portfolio of change by embedding data quality, ownership and governance into delivery, enabling trusted data through practical standards, controls and stewardship. About you Detailed knowledge of data governance principles Strong knowledge of the GDPR Excellent communication and presentation skills Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. This role also falls under our Ethnic Diversity guaranteed interview scheme. If you are Ethnically Diverse and demonstrate you meet the minimum criteria for the role you will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile Act as an Information Governance advisor to project teams, ensuring data governance, data protection and data quality considerations are embedded into project design and delivery from the outset. Support portfolio and change projects by embedding data quality into delivery, developing and applying practical mechanisms to ensure data produced by projects is accurate, consistent, well owned and fit for purpose. Collaborate with project managers, architects and business analysts to ensure projects align with agreed data governance standards, policies and regulatory requirements. Ensure Riverside meets all its regulatory reporting obligations. Create data governance standards and procedures. Create and maintain a data governance RACI and RAID log. Work closely with operational risk teams to highlight all data risks. Work closely with the DPO to ensure appropriate policies, standards and controls are in place. Identify appropriate data stewards and owners and provide them with support and training. Own and maintain the information asset register. Identify and resolve data quality problems. Evaluate datasets for consistency, completeness, accuracy, and reasonableness. Determine root causes for data quality errors and make recommendations for long-term solutions. Develop process improvements to enhance overall data quality and security. Support the creation and running of a data governance council. Support development, enhancement and maintenance of multiple datasets. Work with the business to create an information store for data dictionaries, glossaries and troubleshooting problems. Other Duties The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in Camden and Dartford. The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times. In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken. Person specification Essential Detailed knowledge of data governance principles Strong knowledge of the GDPR Excellent communication and presentation skills Experience of building and executing plans Experience of meeting and workshop facilitation Experience working with multiple stakeholders Results driven and passionate about data governance Self motivated and able to organise own workload Desirable Experience of the UK housing sector or other highly regulated industry Experience working as part of an agile squad About Us Riverside is one of the UK's leading not for profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade. Locations Estuary Blvd, Liverpool, L24 8RF, GB

Editorial Performance AnalystLondon Your mobile applicationYou may find making an application much easier from a desktop computer. So why not forward yourself a link to this vacancy to pick up and apply on a desktop or laptop later. Alternatively you can send the link to someone you think would be suitable for the role.Send link About the RoleThe Editorial Performance Analyst will work across the newsroom to identify high performing content, provide editorial insights, track performance and make recommendations for improvement.This role is fully onsite.Key Responsibilities Support the Head of Editorial Performance Insights to deliver editorial insight and analysis to the newsroom Provide regular insights into our daily, weekly and long term performance, utilising Adobe Analytics, Google Data Studio and other appropriate tools Ensure timely generation and delivery of the regular reports to newsroom Take on long-term projects on various parts of performance, analysing the data to provide actionable insights to key stakeholders Respond to departmental requests for information around article performance Investigate top performing stories to determine reasons for success and how to replicate this Build dashboards and reports for relevant editorial and publishing desks where necessary Flag underperforming content, providing recommendations on why it is underperforming and what would rectify this Work with all Audience teams to provide data-based recommendations to ensure Telegraph audience is reached on the right platform Work closely with I&A team using their data to build an understanding of audience habits Monitor new initiatives around the newsroom, providing feedback on success and improvement areas Essential Skills Demonstrable experience working with data to uncover insights and inform strategy Hands-on experience of web analytics tools, with preference for experience with Adobe Analytics Knowledge of Google Suite including Sheets, Docs and Slides (or the Microsoft Office equivalents) Strong communication skills and ability to present complex data simply and clearly Proactive and motivated with a data-driven mindset An interest in publishing and news/current affairs (desirable) Ability to work independently Benefits The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance. Training and development With support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career. Our commitment to inclusion At Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our website.For over 160 years, we've had a clear purpose - to lead the news agenda, spark debate and provoke comment through our journalism. In today's constantly changing landscape, our purpose is more important than ever.That's why we need curious, open-minded and resilient people across our organisation. People who thrive in a fast-paced environment, who aren't afraid to explore new opportunities and who are committed to doing what's right. Join us and, whatever your role, background or skills, you can make the story.

Engineer the future of global finance. At Citi, our Tech team doesn't just support finance - we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech. We are seeking a highly motivated and experienced Senior Technical Application Support Specialist to join our global dynamic team. The successful candidate will be responsible for providing L2/L3 technical support for our commodities trading platform, with a primary focus on the Openlink and Risk Management applications. This role requires a deep understanding of the commodities asset class, exceptional technical troubleshooting skills, and a commitment to providing excellent customer service to our trading and business users. What will you do: Provide timely and effective L2/L3 technical support for the commodities trading platform, including the Openlink application and its ecosystem. Investigate, diagnose, and resolve complex application and system issues, ensuring minimal disruption to business operations. Systems will include market data, static data, trade lifecycle(openlink) and risk management platforms. Monitor system health and performance, proactively identifying and addressing potential issues before they impact users. Support global critical front office risk batches and End of day batch processing. Collaborate closely with traders, business analysts, developers, and infrastructure teams to resolve incidents and implement solutions. Manage the incident lifecycle, from initial report to resolution, including root cause analysis and post-mortem reviews. Participate in a rotational on-call schedule to weekend support and bank holiday coverage. Develop and maintain comprehensive support documentation, including knowledge base articles and runbooks. Assist with the planning and execution of application deployments, upgrades, and disaster recovery tests. Identify opportunities for process improvements and automation to enhance system stability and support efficiency. Key Skills and Experience required: A key requirement for this role is proven, experience with the Openlink application. Strong functional knowledge of the commodities asset class, including physical and financial products (e.g., oil, natural gas, power, metals, agriculture). A strong understanding of risk and pnl and supporting Risk management platforms. Proficiency in SQL and experience working with relational databases such as Oracle or SQL Server. Proficiency in Middleware technologies such as Solace. Demonstrable scripting skills in languages such as Python, Juniper Notebooks, or shell scripting for automation and troubleshooting. Excellent analytical, problem-solving, and critical-thinking skills. Strong verbal and written communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Ability to perform effectively in a high-pressure, fast-paced trading environment. Experience with enterprise monitoring tools like ITRS Geneos, Splunk, Grafana, or similar. Familiarity with the ITIL framework and best practices for incident, problem, and change management. Previous experience working directly with traders and front-office staff. What we'll provide you: By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review, please let us know. View Citi's EEO Policy Statement and the Know Your Rights poster.

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future. What we do: Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe. Our people: AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and 'start-up' mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity. We are looking for an enthusiastic and skilled Application Software Support Engineer to join our fast-growing enterprise software team in Richmond West, London. You will be working on ECHO, our enterprise service management framework used by major environmental service providers. Selected Interventions was recently acquired by AMCS, and we continue to develop and deploy the market-leading ECHO Service Management Framework (formerly AMCS Platform for Municipalities). Our solutions support large multinational organisations across the UK and internationally. Based just steps from Richmond train, tube, and bus stations, our office is lively, friendly, and collaborative. We work smart, value work life balance, and are passionate about technology and transforming field service management. Your primary activities will include: Providing 1st and 2nd line support for the ECHO application Communicating updates to clients who have raised issues via an in-house ticketing system, phone or email Ensuring all issues from tickets, email and phone calls are categorized correctly and resolved within our SLA Escalating issues to 2nd / 3rd line support, and other departments where necessary Troubleshooting and verifying issues raised. You will have the following experience and skills: BSc. in IT, equivalent degree or experience Excellent written, verbal and interpersonal communication skills Self-managing and organised Willingness to learn with an interest in technology Any of the following would be an advantage: Excellent SQL knowledge Extensive API knowledge Previous history in customer-facing roles Previous history with web-based systems Permanent position based in Richmond-upon-Thames, TW10 6SE £ Competitive + private healthcare + 25 days Annual Leave + pension + other