Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Leeds, Livingston, or Osterley office. We believe in better. And we make it happen." Better content. Better products. And better careers. " Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile," SkyQ "to Sky Glass, we never stand still. We optimise and innovate. " We turn" big ideas "into the products, content and services millions of people love. " And we do it all right here at Sky. " " As a Technical Product Owner, you will work closely with product colleagues, engineers, architects and engineering teams to shape and deliver high quality technical solutions. You will help keep everyone aligned, support clear communication and ensure that the work delivered is maintainable and meets the needs of the business. What you'll do - Breakdown complex problems through feature analysis . Lead on technical analysis ; breaking down complex features into development ready user stories . Write clear and detailed technical features and user stories with testable acceptance criteria and measurable benefits. Maintain a prioritised data driven backlog of features and user stories through refinements, planning and retrospectives . Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions. Build a strong understanding of how our systems work, how software is developed, tested and released. Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Agile for Sky framework. Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively. What you'll bring - Strong previous experience in a Technical Analyst or Business Strong previous experience of leading technical analysis; breaking down complex capabilities and features into clear user stories and acceptance criteria U nderstanding of backlog management, including benefits analysis and delivery planning through data driven priority decisions The ability to read and understand technical documentation and ask the right questions. Strong communication skills and a calm, practical approach to problem solving. Experience working with development teams and understanding modern development and testing practices. Experience supporting agile ceremonies and helping teams adopt good agile practices. You will also be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work. " Team overview: " " You'll be part of Customer Engagement Enablement, a portfolio within the Tech Platform Directorate. Our vision is simple: we enable teams to deliver future ready, modern platforms that accelerate change, simplify complexity and create experiences that exceed expectations while driving lasting value for our people, partners and customers. Our teams work across app, web and assisted channels, building the foundations that power brilliant end to end customer journeys. This is a fast moving, collaborative environment where you'll help shape technical direction, influence key customer touch points and enable teams across the business to innovate at pace. " The rewards" " There's "one thing people" can't "stop talking about when it comes to" : the" perks ." Here's "a taster: " Sky Q, for the TV you love all in one place " The magic of Sky Glass at an exclusive rate " A generous pension package " Private healthcare " Discounted mobile and broadband " A wide range of Sky VIP rewards and experiences " " Inclusion & how" you'll "work: " Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial" injustice "and setting ambitious targets for representation at Sky. " We've "embraced hybrid working and split our time between unique office spaces and the convenience of working from home." You'll "find out more about what hybrid working looks like for your role" later on "in the recruitment process. " " Your office space: Leeds, Livingston or Osterley " We'd "love to hear from you" " Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky." It's "a place where you can explore what if, how far, and what next. " But better" doesn't "stop at what we do," it's "how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. " " If you believe in better," we'll "back you all the way. " Just so you know: if your application is successful," we'll "ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. "
Apr 02, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Leeds, Livingston, or Osterley office. We believe in better. And we make it happen." Better content. Better products. And better careers. " Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile," SkyQ "to Sky Glass, we never stand still. We optimise and innovate. " We turn" big ideas "into the products, content and services millions of people love. " And we do it all right here at Sky. " " As a Technical Product Owner, you will work closely with product colleagues, engineers, architects and engineering teams to shape and deliver high quality technical solutions. You will help keep everyone aligned, support clear communication and ensure that the work delivered is maintainable and meets the needs of the business. What you'll do - Breakdown complex problems through feature analysis . Lead on technical analysis ; breaking down complex features into development ready user stories . Write clear and detailed technical features and user stories with testable acceptance criteria and measurable benefits. Maintain a prioritised data driven backlog of features and user stories through refinements, planning and retrospectives . Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions. Build a strong understanding of how our systems work, how software is developed, tested and released. Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Agile for Sky framework. Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively. What you'll bring - Strong previous experience in a Technical Analyst or Business Strong previous experience of leading technical analysis; breaking down complex capabilities and features into clear user stories and acceptance criteria U nderstanding of backlog management, including benefits analysis and delivery planning through data driven priority decisions The ability to read and understand technical documentation and ask the right questions. Strong communication skills and a calm, practical approach to problem solving. Experience working with development teams and understanding modern development and testing practices. Experience supporting agile ceremonies and helping teams adopt good agile practices. You will also be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work. " Team overview: " " You'll be part of Customer Engagement Enablement, a portfolio within the Tech Platform Directorate. Our vision is simple: we enable teams to deliver future ready, modern platforms that accelerate change, simplify complexity and create experiences that exceed expectations while driving lasting value for our people, partners and customers. Our teams work across app, web and assisted channels, building the foundations that power brilliant end to end customer journeys. This is a fast moving, collaborative environment where you'll help shape technical direction, influence key customer touch points and enable teams across the business to innovate at pace. " The rewards" " There's "one thing people" can't "stop talking about when it comes to" : the" perks ." Here's "a taster: " Sky Q, for the TV you love all in one place " The magic of Sky Glass at an exclusive rate " A generous pension package " Private healthcare " Discounted mobile and broadband " A wide range of Sky VIP rewards and experiences " " Inclusion & how" you'll "work: " Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial" injustice "and setting ambitious targets for representation at Sky. " We've "embraced hybrid working and split our time between unique office spaces and the convenience of working from home." You'll "find out more about what hybrid working looks like for your role" later on "in the recruitment process. " " Your office space: Leeds, Livingston or Osterley " We'd "love to hear from you" " Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky." It's "a place where you can explore what if, how far, and what next. " But better" doesn't "stop at what we do," it's "how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. " " If you believe in better," we'll "back you all the way. " Just so you know: if your application is successful," we'll "ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. "
IT Talent Solutions Ltd
Milton Keynes, Buckinghamshire
Integration Analyst / Architect (Systems & Middleware) We are seeking a technically strong Integration Analyst to design, deliver, and support integrations across enterprise systems. You will work closely with IT teams, vendors, and business stakeholders to ensure reliable data flows, robust interfaces, and scalable system integrations. Key Responsibilities Analyse business requirements and translate them into technical designs and integration specifications Design and support system-to-system integrations across applications, databases, and platforms Work with developers, architects, infrastructure teams, and third-party vendors to deliver integrations Build and troubleshoot integrations using APIs, middleware, and integration patterns Resolve integration issues across environments (UAT, pre-prod, production) Ensure unit, integration, and end-to-end testing is completed by vendors and validated with QA Produce clear technical and functional documentation (data flows, mappings, interfaces) Monitor integration performance and identify opportunities for optimisation and improvement Provide technical guidance and post-implementation support to users and operational teams Required Technical Skills & Experience 5+ years' experience in systems integration, technical analysis, or lead development Strong experience with middleware, APIs, and integration patterns Solid knowledge of REST, SOAP, JSON, XML, data mapping and transformation Proficiency in SQL, data modelling, and reporting (e.g. SSRS) Experience with Java, AS400 environments, and enterprise systems Strong UML and systems modelling skills (workflows, interfaces, data flows) Hands-on experience producing technical and functional design documentation Experience working in Agile / TDD environments Desirable Exposure to ERP and CRM systems Understanding of application security best practices Experience with cloud integration platforms (Azure preferred) Personal Attributes Strong analytical and problem-solving mindset Confident communicator able to work across technical and non-technical teams Organised, adaptable, and able to work autonomously under pressure High attention to detail with a strong sense of ownership
Apr 02, 2026
Full time
Integration Analyst / Architect (Systems & Middleware) We are seeking a technically strong Integration Analyst to design, deliver, and support integrations across enterprise systems. You will work closely with IT teams, vendors, and business stakeholders to ensure reliable data flows, robust interfaces, and scalable system integrations. Key Responsibilities Analyse business requirements and translate them into technical designs and integration specifications Design and support system-to-system integrations across applications, databases, and platforms Work with developers, architects, infrastructure teams, and third-party vendors to deliver integrations Build and troubleshoot integrations using APIs, middleware, and integration patterns Resolve integration issues across environments (UAT, pre-prod, production) Ensure unit, integration, and end-to-end testing is completed by vendors and validated with QA Produce clear technical and functional documentation (data flows, mappings, interfaces) Monitor integration performance and identify opportunities for optimisation and improvement Provide technical guidance and post-implementation support to users and operational teams Required Technical Skills & Experience 5+ years' experience in systems integration, technical analysis, or lead development Strong experience with middleware, APIs, and integration patterns Solid knowledge of REST, SOAP, JSON, XML, data mapping and transformation Proficiency in SQL, data modelling, and reporting (e.g. SSRS) Experience with Java, AS400 environments, and enterprise systems Strong UML and systems modelling skills (workflows, interfaces, data flows) Hands-on experience producing technical and functional design documentation Experience working in Agile / TDD environments Desirable Exposure to ERP and CRM systems Understanding of application security best practices Experience with cloud integration platforms (Azure preferred) Personal Attributes Strong analytical and problem-solving mindset Confident communicator able to work across technical and non-technical teams Organised, adaptable, and able to work autonomously under pressure High attention to detail with a strong sense of ownership
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Leeds, Livingston, or Osterley office. We believe in better. And we make it happen." Better content. Better products. And better careers. " Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile," SkyQ "to Sky Glass, we never stand still. We optimise and innovate. " We turn" big ideas "into the products, content and services millions of people love. " And we do it all right here at Sky. " " As a Technical Product Owner, you will work closely with product colleagues, engineers, architects and engineering teams to shape and deliver high quality technical solutions. You will help keep everyone aligned, support clear communication and ensure that the work delivered is maintainable and meets the needs of the business. What you'll do - Breakdown complex problems through feature analysis . Lead on technical analysis ; breaking down complex features into development ready user stories . Write clear and detailed technical features and user stories with testable acceptance criteria and measurable benefits. Maintain a prioritised data driven backlog of features and user stories through refinements, planning and retrospectives . Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions. Build a strong understanding of how our systems work, how software is developed, tested and released. Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Agile for Sky framework. Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively. What you'll bring - Strong previous experience in a Technical Analyst or Business Strong previous experience of leading technical analysis; breaking down complex capabilities and features into clear user stories and acceptance criteria U nderstanding of backlog management, including benefits analysis and delivery planning through data driven priority decisions The ability to read and understand technical documentation and ask the right questions. Strong communication skills and a calm, practical approach to problem solving. Experience working with development teams and understanding modern development and testing practices. Experience supporting agile ceremonies and helping teams adopt good agile practices. You will also be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work. " Team overview: " " You'll be part of Customer Engagement Enablement, a portfolio within the Tech Platform Directorate. Our vision is simple: we enable teams to deliver future ready, modern platforms that accelerate change, simplify complexity and create experiences that exceed expectations while driving lasting value for our people, partners and customers. Our teams work across app, web and assisted channels, building the foundations that power brilliant end to end customer journeys. This is a fast moving, collaborative environment where you'll help shape technical direction, influence key customer touch points and enable teams across the business to innovate at pace. " The rewards" " There's "one thing people" can't "stop talking about when it comes to" : the" perks ." Here's "a taster: " Sky Q, for the TV you love all in one place " The magic of Sky Glass at an exclusive rate " A generous pension package " Private healthcare " Discounted mobile and broadband " A wide range of Sky VIP rewards and experiences " " Inclusion & how" you'll "work: " Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial" injustice "and setting ambitious targets for representation at Sky. " We've "embraced hybrid working and split our time between unique office spaces and the convenience of working from home." You'll "find out more about what hybrid working looks like for your role" later on "in the recruitment process. " " Your office space: Leeds, Livingston or Osterley " We'd "love to hear from you" " Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky." It's "a place where you can explore what if, how far, and what next. " But better" doesn't "stop at what we do," it's "how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. " " If you believe in better," we'll "back you all the way. " Just so you know: if your application is successful," we'll "ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. "
Apr 02, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Leeds, Livingston, or Osterley office. We believe in better. And we make it happen." Better content. Better products. And better careers. " Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile," SkyQ "to Sky Glass, we never stand still. We optimise and innovate. " We turn" big ideas "into the products, content and services millions of people love. " And we do it all right here at Sky. " " As a Technical Product Owner, you will work closely with product colleagues, engineers, architects and engineering teams to shape and deliver high quality technical solutions. You will help keep everyone aligned, support clear communication and ensure that the work delivered is maintainable and meets the needs of the business. What you'll do - Breakdown complex problems through feature analysis . Lead on technical analysis ; breaking down complex features into development ready user stories . Write clear and detailed technical features and user stories with testable acceptance criteria and measurable benefits. Maintain a prioritised data driven backlog of features and user stories through refinements, planning and retrospectives . Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions. Build a strong understanding of how our systems work, how software is developed, tested and released. Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Agile for Sky framework. Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively. What you'll bring - Strong previous experience in a Technical Analyst or Business Strong previous experience of leading technical analysis; breaking down complex capabilities and features into clear user stories and acceptance criteria U nderstanding of backlog management, including benefits analysis and delivery planning through data driven priority decisions The ability to read and understand technical documentation and ask the right questions. Strong communication skills and a calm, practical approach to problem solving. Experience working with development teams and understanding modern development and testing practices. Experience supporting agile ceremonies and helping teams adopt good agile practices. You will also be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work. " Team overview: " " You'll be part of Customer Engagement Enablement, a portfolio within the Tech Platform Directorate. Our vision is simple: we enable teams to deliver future ready, modern platforms that accelerate change, simplify complexity and create experiences that exceed expectations while driving lasting value for our people, partners and customers. Our teams work across app, web and assisted channels, building the foundations that power brilliant end to end customer journeys. This is a fast moving, collaborative environment where you'll help shape technical direction, influence key customer touch points and enable teams across the business to innovate at pace. " The rewards" " There's "one thing people" can't "stop talking about when it comes to" : the" perks ." Here's "a taster: " Sky Q, for the TV you love all in one place " The magic of Sky Glass at an exclusive rate " A generous pension package " Private healthcare " Discounted mobile and broadband " A wide range of Sky VIP rewards and experiences " " Inclusion & how" you'll "work: " Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial" injustice "and setting ambitious targets for representation at Sky. " We've "embraced hybrid working and split our time between unique office spaces and the convenience of working from home." You'll "find out more about what hybrid working looks like for your role" later on "in the recruitment process. " " Your office space: Leeds, Livingston or Osterley " We'd "love to hear from you" " Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky." It's "a place where you can explore what if, how far, and what next. " But better" doesn't "stop at what we do," it's "how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. " " If you believe in better," we'll "back you all the way. " Just so you know: if your application is successful," we'll "ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer. "
Are you a commercially minded analyst who enjoys turning data into meaningful business insight? If so this is not an opportunity you want to miss! I am delighted to now be recruiting for a multiple Commercial Analyst roles for a brand new FP&A within the fastest growing PE backed business in Leeds! This team will be at the forefront of driving performance, profitability, and strategic decision-making across the business!You will work closely with operational leaders to provide financial insight, performance analysis, and forecasting that supports smarter, faster decision-making across the business.Reporting directly to the Director of FP&A the key duties of this role will include: Supporting the delivery of the annual budget, quarterly forecasts, and long-range plans for the depot network. Partnering with operational leads to understand drivers of cost, revenue, and productivity. Developing financial models to evaluate operational scenarios, cost-saving initiatives, and strategic investments. Producing regular financial performance reports, highlighting variances, trends, risks, and opportunities. Undertaking detailed analysis of depot-level P&Ls, labour costs, throughput, and operational KPIs. Identifying inefficiencies and recommend actionable improvements to support margin and service improvements Providing robust insight to support pricing, contracting, and commercial decision-making where relevant. Building strong relationships with stakeholders and cross-functional teams Presenting analysis and recommendations to both financial and non-financial stakeholders. Translating complex data into clear, meaningful insight for operational decision-makers. Developing dashboards, reporting tools, and KPIs to improve visibility of performance across the depot network. Ensuring data accuracy, integrity, and consistency across reporting sources. Driving continuous improvement in FP&A processes, reporting cycles, and analytical capability. To be successful in this role you will need to have experience in FP&A, strong financial modelling and analytical skills and the ability to translate complex data into practical business recommendations. Alongside these skills though, you need to be a strong business partner with the ability to engage effectively with multiple stakeholders, and non-finance colleagues across the business.If you have experience in a multi-site or operational environment - this would be highly beneficial also!This is a fantastic opportunity for someone who enjoys business partnering, problem solving, and influencing operational performance through data-driven insight.
Apr 02, 2026
Full time
Are you a commercially minded analyst who enjoys turning data into meaningful business insight? If so this is not an opportunity you want to miss! I am delighted to now be recruiting for a multiple Commercial Analyst roles for a brand new FP&A within the fastest growing PE backed business in Leeds! This team will be at the forefront of driving performance, profitability, and strategic decision-making across the business!You will work closely with operational leaders to provide financial insight, performance analysis, and forecasting that supports smarter, faster decision-making across the business.Reporting directly to the Director of FP&A the key duties of this role will include: Supporting the delivery of the annual budget, quarterly forecasts, and long-range plans for the depot network. Partnering with operational leads to understand drivers of cost, revenue, and productivity. Developing financial models to evaluate operational scenarios, cost-saving initiatives, and strategic investments. Producing regular financial performance reports, highlighting variances, trends, risks, and opportunities. Undertaking detailed analysis of depot-level P&Ls, labour costs, throughput, and operational KPIs. Identifying inefficiencies and recommend actionable improvements to support margin and service improvements Providing robust insight to support pricing, contracting, and commercial decision-making where relevant. Building strong relationships with stakeholders and cross-functional teams Presenting analysis and recommendations to both financial and non-financial stakeholders. Translating complex data into clear, meaningful insight for operational decision-makers. Developing dashboards, reporting tools, and KPIs to improve visibility of performance across the depot network. Ensuring data accuracy, integrity, and consistency across reporting sources. Driving continuous improvement in FP&A processes, reporting cycles, and analytical capability. To be successful in this role you will need to have experience in FP&A, strong financial modelling and analytical skills and the ability to translate complex data into practical business recommendations. Alongside these skills though, you need to be a strong business partner with the ability to engage effectively with multiple stakeholders, and non-finance colleagues across the business.If you have experience in a multi-site or operational environment - this would be highly beneficial also!This is a fantastic opportunity for someone who enjoys business partnering, problem solving, and influencing operational performance through data-driven insight.
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
Apr 02, 2026
Full time
On average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Our global customer base is exploding and we need your skills to support us on this exciting journey! Don't look back and submit your application before the opportunity passes you by Who we are We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At Betway, we're driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving. Who we're looking for We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar. Why we need you We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As a Team Manager you'll be supporting the consistent delivery of efficient, accurate and customer-focused support within the contact centre by leading, coaching and developing a team of Customer Service Hosts to deliver an exceptional customer service experience across multiple channels (chat, email and voice). This will help us excel at providing super class customer service to stay ahead of the game.Due to the geographical locations we service, please note that this position entails shift work based on the requirements of the organization and its clients. What you'll be doing As part of your role, your responsibilities will include: People Leadership & Team Development Manage day-to-day operations of a team of Customer Service Hosts. Monitor individual and team performance, ensuring productivity, quality, and service targets are consistently met. Along with the support of a Quality Assessor, perform regular coaching, performance reviews, and one-on-one feedback sessions. Motivate and engage team members through recognition, support, and professional development opportunities. Address behavioural or performance issues in line with company policies. Operational Management Monitor real-time performance and coordinate with Real-Time Analysts (RTAs) to manage agent adherence, coverage, and queue volumes. Ensure alignment with workforce management scheduling and capacity plans. Collaborate with the Operations Manager to implement process improvements and manage escalations effectively. Ensure compliance with internal procedures, industry regulations, and responsible gambling protocols. Customer Experience & Quality Assurance Ensure a high standard of service delivery that aligns with brand values and customer expectations. Conduct quality monitoring and provide feedback to improve service interactions. Manage and resolve escalated customer issues in a timely and professional manner. Act as a point of contact for internal stakeholders in relation to customer support trends or emerging issues. Reporting & Insights Track and report on team KPIs, including CPS (Contacts Per Shift), service levels, CSAT, QA scores, FCR (First Contact Resolution), and adherence. Identify operational trends and provide insights to the Operations Manager for strategic planning. Participate in regular business reviews, sharing team performance updates and action plans. This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives. Essential skills you'll bring to the table The necessary skills that we require for this role include: Fluent in English and Spanish ; able to communicate effectively (read, write and speak fluently) 12 months experience in a customer service/contact centre environment 2 years' experience in a supervisory/leadership role Strong leadership and people management skills Valid work/residence permit for Ceuta Strong working knowledge of customer support operations and key contact centre metrics Familiar with contact centre systems, CRMs and performance dashboards This role require rotating shifts, including evenings, weekends, and public holidays Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope Exceptional attention to detail, ensuring high standards of quality in all outputs Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations Desirable skills you've got up your sleeve It would be great if you also have some of the following skills: In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards Experience in developing and executing customer retention strategies Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you'll get back We offer a great variety of personal and professional benefits to help you thrive at Betway and Super Group. This includes: We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career. Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential. Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from. + Medical insurance + Life Assurance + Income Protection + Pension scheme Be part of that Superclass feeling. At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued. Game on! Should you not hear from us within 2 weeks, please assume your application has not been successful. Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC). We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive
A global SaaS company is looking for a Partnership Associate in London to support the execution of partnership strategies and manage day-to-day operations. The ideal candidate will have experience in partnerships or commercial operations and exhibit strong analytical and organizational skills. You will work closely with various teams to onboard partners and ensure they meet performance expectations. Join a dynamic environment where you can contribute to a mission aimed at improving employee engagement and well-being.
Apr 02, 2026
Full time
A global SaaS company is looking for a Partnership Associate in London to support the execution of partnership strategies and manage day-to-day operations. The ideal candidate will have experience in partnerships or commercial operations and exhibit strong analytical and organizational skills. You will work closely with various teams to onboard partners and ensure they meet performance expectations. Join a dynamic environment where you can contribute to a mission aimed at improving employee engagement and well-being.
A leading aerospace and defense company is seeking a proactive Senior Business Analyst to join their Performance Team. The role involves leading the development of strategic performance dashboards, ensuring data-driven decision-making while mentoring junior analysts. Candidates should have significant experience in data analysis, strong communication skills, and expertise in advanced tools like PowerBI and JIRA. This position offers a hybrid working environment and a robust benefits package.
Apr 02, 2026
Full time
A leading aerospace and defense company is seeking a proactive Senior Business Analyst to join their Performance Team. The role involves leading the development of strategic performance dashboards, ensuring data-driven decision-making while mentoring junior analysts. Candidates should have significant experience in data analysis, strong communication skills, and expertise in advanced tools like PowerBI and JIRA. This position offers a hybrid working environment and a robust benefits package.
Description Be part of a high-performing team that helps some of the world's largest organisations become better places to work. If you're fascinated by how people, their performance, and their experiences shape company culture and drive business results - and curious about how employee pay, rewards, and engagement can influence the success of top-performing companies - then this could be the ideal opportunity for you. As a Senior Associate in the WTW Work, Rewards & Careers (WRC) practice you will manage consulting projects while providing input to senior colleagues and overseeing and quality reviewing analysts' work. You will partner with internal colleagues - including analysts, other consultants and technical experts - and clients to design and implement compensation related and broader HR solutions. In the WRC team, we work with clients on: Total rewards strategy - we partner with organisations to review, develop and articulate total rewards strategy. What does business strategy mean for people? How does HR strategy translate into reward objectives? Do we need to pay at the top of the market to attract certain roles? If so, should we deliver more of this amount in bonuses to drive performance? How should bonuses be structured? What will the future of work look like for us? At WTW we have market-leading tools that enable our clients to determine how to allocate their total reward spend most appropriately and we are true pioneers when it comes to delivering a consumer grade total reward experience for employees. Job levelling and architecture - we help companies define and grade the jobs they need and communicate career paths and development opportunities to employees. This often involves building skills frameworks, competencies and accountabilities. Sales effectiveness and rewards - we help organisations understand how to drive the achievement of sales goals through aligning strategy to incentives and good governance. M&A and other transactions - from assessing the pros and cons of a potential target organisation to ensuring companies come together and integrate effectively, we help companies make the best of M&A opportunities. Getting pay right - whether it's helping a company interpret and navigate pay fairness and greater pay transparency, or designing new base pay structures, short term incentive plans and performance management systems. Together with our unrivalled compensation data and software, we're the first port of call for companies looking to review and improve their compensation programmes. The Role As a Senior Associate you will be managing projects with clients in all these areas and across all industries. You'll typically be working on multiple projects at once so be prepared never to be bored! You will: Deliver superior, consistent project management for multiple clients, serving as the day to day project lead and ensuring progress of the team against established objectives, budget, timeline, deliverables and quality standards Collaborate and contribute to the development, design and implementation of effective reward solutions Establish collaborative relationships with clients to understand their business and issues to better inform our consulting and to expand WTW's relationship into new service areas Leverage and manage the work of junior staff, providing coaching and on going feedback Support the generation of new business as part of the broader team by assisting with new business development activities, including proposal development and delivery, and recognising opportunities to expand business and partner with appropriate colleagues to do so Participate in and contribute to activities that support continued revenue growth of the Rewards line of business and WTW overall. This may include supporting local, regional and/or national marketing events, performing industry/topical research and developing intellectual capital, participating in our firm's industry and/or other topical teams and so on Qualifications The Requirements Undergraduate degree in any subject Design orientated compensation experience, ideally in consulting or highly consultative corporate environments Significant knowledge and understanding of Rewards programmes and processes Proven experience successfully managing multiple, multi faced projects and producing quality deliverables on time and within budget Exceptional client relationship management skills Excellent Excel and PowerPoint skills and clear, concise and confident written and verbal communication skills What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
Apr 02, 2026
Full time
Description Be part of a high-performing team that helps some of the world's largest organisations become better places to work. If you're fascinated by how people, their performance, and their experiences shape company culture and drive business results - and curious about how employee pay, rewards, and engagement can influence the success of top-performing companies - then this could be the ideal opportunity for you. As a Senior Associate in the WTW Work, Rewards & Careers (WRC) practice you will manage consulting projects while providing input to senior colleagues and overseeing and quality reviewing analysts' work. You will partner with internal colleagues - including analysts, other consultants and technical experts - and clients to design and implement compensation related and broader HR solutions. In the WRC team, we work with clients on: Total rewards strategy - we partner with organisations to review, develop and articulate total rewards strategy. What does business strategy mean for people? How does HR strategy translate into reward objectives? Do we need to pay at the top of the market to attract certain roles? If so, should we deliver more of this amount in bonuses to drive performance? How should bonuses be structured? What will the future of work look like for us? At WTW we have market-leading tools that enable our clients to determine how to allocate their total reward spend most appropriately and we are true pioneers when it comes to delivering a consumer grade total reward experience for employees. Job levelling and architecture - we help companies define and grade the jobs they need and communicate career paths and development opportunities to employees. This often involves building skills frameworks, competencies and accountabilities. Sales effectiveness and rewards - we help organisations understand how to drive the achievement of sales goals through aligning strategy to incentives and good governance. M&A and other transactions - from assessing the pros and cons of a potential target organisation to ensuring companies come together and integrate effectively, we help companies make the best of M&A opportunities. Getting pay right - whether it's helping a company interpret and navigate pay fairness and greater pay transparency, or designing new base pay structures, short term incentive plans and performance management systems. Together with our unrivalled compensation data and software, we're the first port of call for companies looking to review and improve their compensation programmes. The Role As a Senior Associate you will be managing projects with clients in all these areas and across all industries. You'll typically be working on multiple projects at once so be prepared never to be bored! You will: Deliver superior, consistent project management for multiple clients, serving as the day to day project lead and ensuring progress of the team against established objectives, budget, timeline, deliverables and quality standards Collaborate and contribute to the development, design and implementation of effective reward solutions Establish collaborative relationships with clients to understand their business and issues to better inform our consulting and to expand WTW's relationship into new service areas Leverage and manage the work of junior staff, providing coaching and on going feedback Support the generation of new business as part of the broader team by assisting with new business development activities, including proposal development and delivery, and recognising opportunities to expand business and partner with appropriate colleagues to do so Participate in and contribute to activities that support continued revenue growth of the Rewards line of business and WTW overall. This may include supporting local, regional and/or national marketing events, performing industry/topical research and developing intellectual capital, participating in our firm's industry and/or other topical teams and so on Qualifications The Requirements Undergraduate degree in any subject Design orientated compensation experience, ideally in consulting or highly consultative corporate environments Significant knowledge and understanding of Rewards programmes and processes Proven experience successfully managing multiple, multi faced projects and producing quality deliverables on time and within budget Exceptional client relationship management skills Excellent Excel and PowerPoint skills and clear, concise and confident written and verbal communication skills What we offer Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle to work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you. Equal Opportunity Employer We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please
EMEA Program Manager page is loaded EMEA Program Managerremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ489552 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job DescriptionWe're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.We're a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! What this job involves As part of the JLL EMEA PMO team your role will be to provide dedicated Program Management support on any of our accounts across the region.The current position will be responsible for Integrated Program Management to one of our Client's Corporate Real Estate (CRE) portfolio, ranging from post occupancy / expansion / consolidation / exits of existing offices to fully fitted-out corporate offices in new locations. (Headcount up to 4000). This critical role provides leadership of all project stakeholders from inception stage until the project achieves operational excellence and successful handover to Facilities Management team.The client is a leading technology company and is our fastest growing and most innovative client for the EMEA region. PrM will be based at client location (where applicable) with key objective to drive internal and external stakeholders, including consultants, project managers and general contractors (GC) to exceed client / customer expectations. Major Responsibilities: This position reports into the Senior Program Manager (SPrM). The PrM will provide E2E program management leadership for all assigned projects right from briefing / initiation stage until full closeout and operational excellence / handover is achieved. Its scope involves site selection, design, budget/cost/changes, schedule, procurement and construction until handover to Facilities is completed including performance feedback and lessons learned. Drive all internal and external stakeholders - including Area Real Estate and Facilities Management (RE&FM), Transaction Management (TM), Facilities Management (FM), Space and Occupancy planning (S&O), IT, Security, EHS and all strategic partners and vendors (e.g., Designers, PM/CM & GC) to meet agreed Project Charter (customer brief, headcount, time, cost, quality and safety) Proactively identify and manage risks throughout the project lifecycle and communicate and report project issues, health status and action plan to holistically de-risk projects. Drive projects at tactical as well as operational level, with "helicopter" view, and communicate to create relationships in a solution-oriented, 'one-team' approach to de-risk all projects. Collaborate with RE&FM's and senior level clients across the business lines to interpret business needs into a Project Charter (customer brief). Ensure all necessary internal and external project approvals are sought and governance processes are followed (not excluding Project charter, spend and transaction approvals, design authority approvals, procurement approvals, legal approvals, landlord lease compliance activities, wayleaves, building licenses and occupation licenses). All additional duties commensurate to the level of the role. Graduation / professional qualification in Construction, Engineering or Architecture. A minimum of 8 years' experience of delivering complex commercial fit-outs in corporate / international environment. Leadership - Ability to manage and influence a high performing team (in-location and virtual) Proactive communicator - Be able to work within an entrepreneurial culture delivering solutions, providing leadership and effective communication to anticipate, mitigate and de-risk. Ability to see larger picture - Be able to simultaneously act as a program manager, CRE ambassador, educator, analyst and solutions architect on a number of different projects. Biased for action - Flexible and agile with ability to work effectively in ambiguous environment, thinks out of box for solutions based on risk calculations Ownership and accountability - Expert in project management, financial rigor and value engineer throughout project process, prioritization of schedule, work backwards from customer requirements to de-risk key deliverables and processes on critical path, all within an evolving governance structure. Curious and eager to learn and ask questions, knows the limitations and not afraid to reach out or challenge / disagree and commit Self-driven and motivator - Leads, initiates, and proactive drive all stakeholder as One Team to meet their deliverables and timeline. Passionate about successfully delivering projects under their responsibility. Excellent organisational skills, with ability to effectively prioritise workload daily, to ensure always working smart and not hard. Ability to draft, analyse and select the most appropriate project procurement strategy. Expert in the analysis and management of all project stakeholders (internal & external) throughout the project lifecycle to deliver the required result. Be able to win the trust and cooperation of key project stakeholders. Passionate for office design and workplace strategy, well versed in current trends and innovations. Be able to work autonomously, in multiple locations, travelling internationally on a regular basis. What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you Apply today! Location: On-site -London, GBR Job Tags: If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading
Apr 02, 2026
Full time
EMEA Program Manager page is loaded EMEA Program Managerremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ489552 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job DescriptionWe're JLL. We're a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.We're a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.If you're looking to step up your career, JLL is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL! What this job involves As part of the JLL EMEA PMO team your role will be to provide dedicated Program Management support on any of our accounts across the region.The current position will be responsible for Integrated Program Management to one of our Client's Corporate Real Estate (CRE) portfolio, ranging from post occupancy / expansion / consolidation / exits of existing offices to fully fitted-out corporate offices in new locations. (Headcount up to 4000). This critical role provides leadership of all project stakeholders from inception stage until the project achieves operational excellence and successful handover to Facilities Management team.The client is a leading technology company and is our fastest growing and most innovative client for the EMEA region. PrM will be based at client location (where applicable) with key objective to drive internal and external stakeholders, including consultants, project managers and general contractors (GC) to exceed client / customer expectations. Major Responsibilities: This position reports into the Senior Program Manager (SPrM). The PrM will provide E2E program management leadership for all assigned projects right from briefing / initiation stage until full closeout and operational excellence / handover is achieved. Its scope involves site selection, design, budget/cost/changes, schedule, procurement and construction until handover to Facilities is completed including performance feedback and lessons learned. Drive all internal and external stakeholders - including Area Real Estate and Facilities Management (RE&FM), Transaction Management (TM), Facilities Management (FM), Space and Occupancy planning (S&O), IT, Security, EHS and all strategic partners and vendors (e.g., Designers, PM/CM & GC) to meet agreed Project Charter (customer brief, headcount, time, cost, quality and safety) Proactively identify and manage risks throughout the project lifecycle and communicate and report project issues, health status and action plan to holistically de-risk projects. Drive projects at tactical as well as operational level, with "helicopter" view, and communicate to create relationships in a solution-oriented, 'one-team' approach to de-risk all projects. Collaborate with RE&FM's and senior level clients across the business lines to interpret business needs into a Project Charter (customer brief). Ensure all necessary internal and external project approvals are sought and governance processes are followed (not excluding Project charter, spend and transaction approvals, design authority approvals, procurement approvals, legal approvals, landlord lease compliance activities, wayleaves, building licenses and occupation licenses). All additional duties commensurate to the level of the role. Graduation / professional qualification in Construction, Engineering or Architecture. A minimum of 8 years' experience of delivering complex commercial fit-outs in corporate / international environment. Leadership - Ability to manage and influence a high performing team (in-location and virtual) Proactive communicator - Be able to work within an entrepreneurial culture delivering solutions, providing leadership and effective communication to anticipate, mitigate and de-risk. Ability to see larger picture - Be able to simultaneously act as a program manager, CRE ambassador, educator, analyst and solutions architect on a number of different projects. Biased for action - Flexible and agile with ability to work effectively in ambiguous environment, thinks out of box for solutions based on risk calculations Ownership and accountability - Expert in project management, financial rigor and value engineer throughout project process, prioritization of schedule, work backwards from customer requirements to de-risk key deliverables and processes on critical path, all within an evolving governance structure. Curious and eager to learn and ask questions, knows the limitations and not afraid to reach out or challenge / disagree and commit Self-driven and motivator - Leads, initiates, and proactive drive all stakeholder as One Team to meet their deliverables and timeline. Passionate about successfully delivering projects under their responsibility. Excellent organisational skills, with ability to effectively prioritise workload daily, to ensure always working smart and not hard. Ability to draft, analyse and select the most appropriate project procurement strategy. Expert in the analysis and management of all project stakeholders (internal & external) throughout the project lifecycle to deliver the required result. Be able to win the trust and cooperation of key project stakeholders. Passionate for office design and workplace strategy, well versed in current trends and innovations. Be able to work autonomously, in multiple locations, travelling internationally on a regular basis. What you can expect from us You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you Apply today! Location: On-site -London, GBR Job Tags: If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading
An exciting opportunity has arisen for a Qualified Lead Finance Analyst to join a market-leading organisation based on the outskirts of Glasgow. This is a key position within the finance function, playing a critical role in establishing and maintaining a strong, effective first line of defence control framework. Key duties of the role include: Own the design, documentation and ongoing maintenance of a comprehensive inventory of finance controls Establish and oversee processes to assess and confirm both design and operational effectiveness of controls Develop and embed a robust global financial control framework, with focus on key areas such as profit and balance sheet reconciliations Partner with business unit finance teams to ensure a consistent and effective control environment across all entities, including international operations Lead periodic control and risk assessments, including tracking and remediation of identified control gaps Collaborate with Internal and External Audit to support testing, address control deficiencies and ensure timely resolution Oversee month-end financial control activities to ensure accurate, complete and timely financial reporting Provide insight and reporting to senior finance leadership on control effectiveness, key risks, compliance matters and improvement opportunities Experience required: ICAS / ACCA / CIMA Qualified Accountant with a strong technical grounding and a proven ability to apply accounting standards in a commercial, real-world environment Excellent written and verbal communication skills, with the ability to clearly present complex financial information to both finance and non-finance stakeholders Comfortable working to challenging month-end deadlines, consistently delivering accurate and high-quality outputs in a fast-paced, time-pressured environment Strong problem-solving mindset, with the ability to identify root causes, assess risks and implement practical, effective solutions to improve processes and controls On offer: Market leading salary Performance related bonus Flexible benefits Hybrid working
Apr 02, 2026
Full time
An exciting opportunity has arisen for a Qualified Lead Finance Analyst to join a market-leading organisation based on the outskirts of Glasgow. This is a key position within the finance function, playing a critical role in establishing and maintaining a strong, effective first line of defence control framework. Key duties of the role include: Own the design, documentation and ongoing maintenance of a comprehensive inventory of finance controls Establish and oversee processes to assess and confirm both design and operational effectiveness of controls Develop and embed a robust global financial control framework, with focus on key areas such as profit and balance sheet reconciliations Partner with business unit finance teams to ensure a consistent and effective control environment across all entities, including international operations Lead periodic control and risk assessments, including tracking and remediation of identified control gaps Collaborate with Internal and External Audit to support testing, address control deficiencies and ensure timely resolution Oversee month-end financial control activities to ensure accurate, complete and timely financial reporting Provide insight and reporting to senior finance leadership on control effectiveness, key risks, compliance matters and improvement opportunities Experience required: ICAS / ACCA / CIMA Qualified Accountant with a strong technical grounding and a proven ability to apply accounting standards in a commercial, real-world environment Excellent written and verbal communication skills, with the ability to clearly present complex financial information to both finance and non-finance stakeholders Comfortable working to challenging month-end deadlines, consistently delivering accurate and high-quality outputs in a fast-paced, time-pressured environment Strong problem-solving mindset, with the ability to identify root causes, assess risks and implement practical, effective solutions to improve processes and controls On offer: Market leading salary Performance related bonus Flexible benefits Hybrid working
A leading technology and marketing firm in the United Kingdom is seeking a Data Analyst skilled in SQL and Python. In this role, you will analyze campaign performance data and customer behavior signals to drive strategic decisions. You'll be responsible for creating insights that directly influence weekly learning loops, as well as for data visualization and dashboard creation using Looker and BigQuery. The ideal candidate has at least 2 years of experience and strong analytical skills.
Apr 02, 2026
Full time
A leading technology and marketing firm in the United Kingdom is seeking a Data Analyst skilled in SQL and Python. In this role, you will analyze campaign performance data and customer behavior signals to drive strategic decisions. You'll be responsible for creating insights that directly influence weekly learning loops, as well as for data visualization and dashboard creation using Looker and BigQuery. The ideal candidate has at least 2 years of experience and strong analytical skills.
. Senior Data Product Manager About the Business Elsevier is a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. About our Team Our Data & Analytics team is at the forefront of transforming the research publication landscape. Working with research ethics and integrity experts, product managers, data scientists and publishers, we enable peer review and editorial workflows for the largest, global scientific publisher. Our goal is to help researchers get their research published whilst safeguarding the integrity of knowledge.We are a passionate data-driven team committed to delivering solutions that safeguard the integrity of knowledge and empower researchers worldwide. Collaboration, curiosity and customer obsession are at our core. About the Role A new position is now open for a Senior Data Product Manager , responsible for managing the development of data products that will underpin multiple critical products and use cases across the publishing lifecycle. Responsibilities Deeply understand data use cases across the business and relationships between data, ensuring reuse and value of data. Define and own the peer review data product strategy and roadmap Define data products with clear, data, quality and usage needs; lead the assessment of third party and company internal data to assess value/impact for peer review products Establish and own ways to measure data ROI and NFRs for each, and actionable performance KPIs, and data quality standards. Work closely with product managers, data analysts and engineers, data science and data architecture to deliver scalable, high-quality data products that support core business needs are translated into valuable datasets. Advocate for data quality and governance , building trust in data products across teams.Serve as a champion for data , ensuring that new datasets and capabilities are known, understood, and actively used. Requirements Proven success in data-heavy product management roles, with experience owning the full product life cycle in a fast-paced, data-driven environment. Strong technical fluency, able to understand dataflows, schema, integration challenge and strategic thinking to translate complex problems into innovative solutions. Excellent communication and stakeholder management skills, with a demonstrated ability to align diverse teams, able to balance business and technical needs. Demonstrated ability to build and delivery strategic roadmaps and prioritise effectively across competing needs. Analytical mindset with experience in defining and tracking KPIs to measure product success. Experience informally leading cross-functional teams and driving outcomes with a collaborative approach. Passion for data quality, impact measurement, and upholding research integrity in scholarly publishing. Working with us We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative, and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do and how they do it. Working for you At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Long service awards Save As You Earn share option scheme Travel Season ticket loan Maternity, paternity, and shared parental leave Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts via Perks at WorkA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . Location: UK - London/Oxford Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires
Apr 02, 2026
Full time
. Senior Data Product Manager About the Business Elsevier is a global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. About our Team Our Data & Analytics team is at the forefront of transforming the research publication landscape. Working with research ethics and integrity experts, product managers, data scientists and publishers, we enable peer review and editorial workflows for the largest, global scientific publisher. Our goal is to help researchers get their research published whilst safeguarding the integrity of knowledge.We are a passionate data-driven team committed to delivering solutions that safeguard the integrity of knowledge and empower researchers worldwide. Collaboration, curiosity and customer obsession are at our core. About the Role A new position is now open for a Senior Data Product Manager , responsible for managing the development of data products that will underpin multiple critical products and use cases across the publishing lifecycle. Responsibilities Deeply understand data use cases across the business and relationships between data, ensuring reuse and value of data. Define and own the peer review data product strategy and roadmap Define data products with clear, data, quality and usage needs; lead the assessment of third party and company internal data to assess value/impact for peer review products Establish and own ways to measure data ROI and NFRs for each, and actionable performance KPIs, and data quality standards. Work closely with product managers, data analysts and engineers, data science and data architecture to deliver scalable, high-quality data products that support core business needs are translated into valuable datasets. Advocate for data quality and governance , building trust in data products across teams.Serve as a champion for data , ensuring that new datasets and capabilities are known, understood, and actively used. Requirements Proven success in data-heavy product management roles, with experience owning the full product life cycle in a fast-paced, data-driven environment. Strong technical fluency, able to understand dataflows, schema, integration challenge and strategic thinking to translate complex problems into innovative solutions. Excellent communication and stakeholder management skills, with a demonstrated ability to align diverse teams, able to balance business and technical needs. Demonstrated ability to build and delivery strategic roadmaps and prioritise effectively across competing needs. Analytical mindset with experience in defining and tracking KPIs to measure product success. Experience informally leading cross-functional teams and driving outcomes with a collaborative approach. Passion for data quality, impact measurement, and upholding research integrity in scholarly publishing. Working with us We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative, and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do and how they do it. Working for you At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer: Generous holiday allowance with the option to buy additional days Health screening, eye care vouchers and private medical benefits Wellbeing programs Life assurance Access to a competitive contributory pension scheme Long service awards Save As You Earn share option scheme Travel Season ticket loan Maternity, paternity, and shared parental leave Access to emergency care for both the elderly and children RECARES days, giving you time to support the charities and causes that matter to you Access to employee resource groups with dedicated time to volunteer Access to extensive learning and development resources Access to employee discounts via Perks at WorkA global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our or please contact 1-. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams . Please read our .We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: . Location: UK - London/Oxford Elsevier is a global leader in advanced information and decision support for science and healthcare. We believe that by working together with the communities we serve, we can shape human progress to go further, happen faster, and benefit all.We support continuous discovery and uphold the highest standards of content integrity, reliability, and reproducibility so the communities we serve can advance their field of science, healthcare or innovation with confidence. By combining high-quality content with powerful analytics, we transform complexity into clarity and deliver mission-critical insights that help professionals make better decisions when it matters most.We deliver insights that help research institutions, governments, and funders achieve their goals. We help researchers discover and share knowledge, collaborate, and accelerate innovation. We help librarians provide verified, quality information to universities. We help innovators turn knowledge into new products. We help health professionals improve patient care and educators train the next generation of doctors and nurses. Connecting quality content and innovative technologies, we make progress go further and happen faster. And by championing inclusion and sustainability, we ensure progress benefits all.With 9,500 employees, over 2,300 technologists in 5 major tech hubs, and more than 60 locations across the globe, we are committed to supporting the scientific and healthcare communities around the world. We offer a diverse range of opportunities across technology, commercial, business, and early career jobs. If you are looking for a career that inspires
Senior Consultant, Mergers & Acquisitions London Are you ready to make an impact? West Monroe is seeking an experienced consulting analyst with prior experience in and a strong passion for technology Mergers and Acquisitions to join our London office and Mergers and Acquisitions practice. As Senior Consultant in our Mergers and Acquisitions practice, you will serve Private Equity and Strategic clients across the transaction life cycle - from platform acquisitions to mergers/integrations to corporate divestiture/carve out transactions, including sell side readiness, pre close technology and operations due diligence, Day 1 readiness planning, and post close technology execution management. In addition to client delivery, you will have the opportunity to assist with business development (hunting new clients and building relationships with existing), along with contributing to internal practice development leadership. Client Delivery Support teams serving Private Equity and Corporate Strategic buyers while demonstrating advisory capabilities with high level client counterparts such as CTOs, CIOs, and Technology Operating Partners Contribute to fast paced technology due diligence engagements for Private Equity clients, with an ability to evaluate the technology systems and operations of a business and identify compliance, operations, revenue, and growth risks Play a key role in technology planning, strategy, and post close engagements in complex transactions (post merger integration and carve out/divestitures) focused on Product Strategy, Target Operating Model development, cloud migration, digital transformation, and other value based initiatives Interface with all levels of business and technology leadership at clients Practice Development Build data driven methodologies and assets for evaluating software businesses in a due diligence capacity, and manage related internal initiatives Enhance analysis and presentation frameworks used in technology due diligence and technology advisory engagements Collaborate with a team of software, infrastructure, and security architects and consultants in order to elevate the technology advisory capabilities of the M&A team Actively participate in the performance management process Actively participate in recruiting and retaining top quality consultants Assist with company campus and experienced recruiting Business Development Support opportunities to provide prospects and clients with post close technology advisory for middle market technology businesses; collaborate with practice partners to support these opportunities Create work plans, pricing estimates, and risk assessments for prospects Actively participate in M&A industry events Understand client investment needs/constraints and help tailor proposals appropriately to meet their needs Attend networking events and actively build and leverage a professional network and affiliate network in the local community Qualifications 4+ years participating in team based, client facing management or technology consulting or IT M&A experience at corporate strategic client is preferred Experienced in specific technology sub sectors (e.g., FinTech, Healthcare IT, Marketing Tech, etc.) preferred, but not mandatory Experience in a M&A centric role, preferably with Private Equity investors, and with experience in SaaS or software company mergers/integrations, and/or carve outs/divestitures Excellent organizational, verbal and written communication skills In depth knowledge of project planning methodologies and software development life cycles Bachelor's degree preferred, or equivalent required Strong analytical, problem solving, and quality assurance experience Strong communication skills to be able to work with C level clients Ability to travel up to 50% A commitment to inclusion and diversity, and openness to new ideas and perspectives The below applies to all job opportunities listed in the United Kingdom: West Monroe Partners is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, colour, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by law. To learn more, please visit West Monroe is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit . If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to .
Apr 02, 2026
Full time
Senior Consultant, Mergers & Acquisitions London Are you ready to make an impact? West Monroe is seeking an experienced consulting analyst with prior experience in and a strong passion for technology Mergers and Acquisitions to join our London office and Mergers and Acquisitions practice. As Senior Consultant in our Mergers and Acquisitions practice, you will serve Private Equity and Strategic clients across the transaction life cycle - from platform acquisitions to mergers/integrations to corporate divestiture/carve out transactions, including sell side readiness, pre close technology and operations due diligence, Day 1 readiness planning, and post close technology execution management. In addition to client delivery, you will have the opportunity to assist with business development (hunting new clients and building relationships with existing), along with contributing to internal practice development leadership. Client Delivery Support teams serving Private Equity and Corporate Strategic buyers while demonstrating advisory capabilities with high level client counterparts such as CTOs, CIOs, and Technology Operating Partners Contribute to fast paced technology due diligence engagements for Private Equity clients, with an ability to evaluate the technology systems and operations of a business and identify compliance, operations, revenue, and growth risks Play a key role in technology planning, strategy, and post close engagements in complex transactions (post merger integration and carve out/divestitures) focused on Product Strategy, Target Operating Model development, cloud migration, digital transformation, and other value based initiatives Interface with all levels of business and technology leadership at clients Practice Development Build data driven methodologies and assets for evaluating software businesses in a due diligence capacity, and manage related internal initiatives Enhance analysis and presentation frameworks used in technology due diligence and technology advisory engagements Collaborate with a team of software, infrastructure, and security architects and consultants in order to elevate the technology advisory capabilities of the M&A team Actively participate in the performance management process Actively participate in recruiting and retaining top quality consultants Assist with company campus and experienced recruiting Business Development Support opportunities to provide prospects and clients with post close technology advisory for middle market technology businesses; collaborate with practice partners to support these opportunities Create work plans, pricing estimates, and risk assessments for prospects Actively participate in M&A industry events Understand client investment needs/constraints and help tailor proposals appropriately to meet their needs Attend networking events and actively build and leverage a professional network and affiliate network in the local community Qualifications 4+ years participating in team based, client facing management or technology consulting or IT M&A experience at corporate strategic client is preferred Experienced in specific technology sub sectors (e.g., FinTech, Healthcare IT, Marketing Tech, etc.) preferred, but not mandatory Experience in a M&A centric role, preferably with Private Equity investors, and with experience in SaaS or software company mergers/integrations, and/or carve outs/divestitures Excellent organizational, verbal and written communication skills In depth knowledge of project planning methodologies and software development life cycles Bachelor's degree preferred, or equivalent required Strong analytical, problem solving, and quality assurance experience Strong communication skills to be able to work with C level clients Ability to travel up to 50% A commitment to inclusion and diversity, and openness to new ideas and perspectives The below applies to all job opportunities listed in the United Kingdom: West Monroe Partners is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, colour, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by law. To learn more, please visit West Monroe is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit . If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to .
A biometric technology firm in London is seeking a solutions-focused analyst to optimize their biometric platform. This role involves hands-on data analysis, deploying new systems, and collaborating across teams to ensure the platform's effectiveness. Strong analytical skills, experience with Python and BigQuery, and an understanding of complex systems are essential. The position offers a hybrid work model and a competitive compensation package, including performance bonuses and various employee benefits.
Apr 02, 2026
Full time
A biometric technology firm in London is seeking a solutions-focused analyst to optimize their biometric platform. This role involves hands-on data analysis, deploying new systems, and collaborating across teams to ensure the platform's effectiveness. Strong analytical skills, experience with Python and BigQuery, and an understanding of complex systems are essential. The position offers a hybrid work model and a competitive compensation package, including performance bonuses and various employee benefits.
Chartered Institute of Procurement and Supply (CIPS)
Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. A little more about your role Reporting to the Director, Procurement Europe; the Procurement Manager is a senior individual contributor responsible for leading complex procurement projects and delivering expert level procurement solutions across assigned corporate functions. This role combines deep procurement expertise, broad operational knowledge, and advanced analytical and negotiation skills to generate measurable business value for WSP. Acting as a process authority, the position supports the Director, Procurement Europe, and provides guidance to analysts and specialists in procurement execution, supplier negotiations, and compliance with procurement policies. Responsibilities Lead high impact sourcing events and complex contract negotiations for non-global categories. Design and execute HUB focused procurement plans that are aligned with the objectives and evolving need of the business. Act as a trusted subject matter expert (SME) advising stakeholders on supplier markets, pricing trends, and competitive strategies. Partner with internal stakeholders to gather requirements, analyze spend data, and define procurement objectives that deliver measurable value. Own the end to end (E2E) procurement lifecycle, including RFx development, supplier evaluation, negotiation, contracting, and implementation. Resolve complex supplier and process challenges, delivering timely, compliant, and effective solutions. Mentor and coach procurement analysts and specialists, ensuring adherence to policies and best practices while building team capability. Provide strategic input to the Director on process improvements, tools, and templates; recommend initiatives to enhance efficiency and performance. Monitor and report key procurement metrics (savings, cost avoidance, cycle time, compliance) and present actionable insights to leadership. Ensure full compliance with procurement governance, policies, and ESG/supplier diversity standards across all procurement activities. Digital Transformation and Process Optimization Driving ERP and application rollouts, deploying market specific programs, and collaborating closely with P2P to streamline processes, enhance compliance, and improve operational efficiency. Scope of Knowledge & Decision Making Applies advanced sourcing and negotiation expertise with a deep understanding of operational environments across the region. Independently interprets and implements procurement policies, adapting them to meet evolving business needs. Demonstrates mastery by resolving complex challenges and mentoring analysts and specialists to build team capability. Serves as a trusted technical advisor to stakeholders and team members, providing strategic guidance and best practices. Decision Making & Impact Exercises sound judgement in resolving non routine procurement challenges and setting work priorities daily. Makes decisions that directly influence operational performance and financial outcomes in the HUB. Provides strategic recommendations to management on supplier selection, risk mitigation, and process improvement initiatives to drive efficiency and value. Complexity & Independent Judgement Leads high impact procurement projects and successfully manages multiple complex initiatives simultaneously. Exercises independent judgement in evaluating supplier proposals, assessing risk, and negotiating commercial terms. Partners with management to monitor quality, cost, and value, ensuring alignment with strategic objectives. Leadership & Autonomy Operates with minimal supervision, demonstrating strong self direction and accountability. Serves as a team lead or process owner for assigned procurement activities and drive operational excellence. Provides technical guidance and mentorship to analysts and specialists, ensuring quality outcomes and timely delivery. Innovation, Creativity & Problem Solving Demonstrates initiative and creativity in developing innovative procurement solutions that address complex business needs. Resolves challenging procurement and contractual issues, applying strategic thinking and problem solving skills. Advises management on procurement strategy enhancements and leads cross functional problem solving sessions to drive continuous improvement. What we will be looking for you to demonstrate Education: Bachelor's degree in supply chain management, Business Administration, or a related discipline. Professional Background: Experience of progressive procurement and sourcing experience, with a strong focus on IT. Technical Expertise: In depth knowledge of procurement processes, contract lifecycle management, supplier negotiations, and data driven analytics. Digital Proficiency: Skilled in ERP and leading procurement platforms such as Scanmarket, SAP Ariba, Coupa, and Oracle; experience driving adoption and optimisation of digital tools. Leadership & Collaboration: Exceptional communication, stakeholder engagement, and project management skills; proven ability to influence and collaborate across functions. Governance & Sustainability: Solid understanding of ESG principles, supplier diversity programmes, and ethical procurement standards. Imagine a better future for you and a better future for us all. Join our close knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today. About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bringing together employees and allies with different backgrounds to promote our culture of inclusivity. Health & Wellbeing We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits programme, as well as a comprehensive menopause support package. Flex your time To enhance work life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. Your development We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Apr 02, 2026
Full time
Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. A little more about your role Reporting to the Director, Procurement Europe; the Procurement Manager is a senior individual contributor responsible for leading complex procurement projects and delivering expert level procurement solutions across assigned corporate functions. This role combines deep procurement expertise, broad operational knowledge, and advanced analytical and negotiation skills to generate measurable business value for WSP. Acting as a process authority, the position supports the Director, Procurement Europe, and provides guidance to analysts and specialists in procurement execution, supplier negotiations, and compliance with procurement policies. Responsibilities Lead high impact sourcing events and complex contract negotiations for non-global categories. Design and execute HUB focused procurement plans that are aligned with the objectives and evolving need of the business. Act as a trusted subject matter expert (SME) advising stakeholders on supplier markets, pricing trends, and competitive strategies. Partner with internal stakeholders to gather requirements, analyze spend data, and define procurement objectives that deliver measurable value. Own the end to end (E2E) procurement lifecycle, including RFx development, supplier evaluation, negotiation, contracting, and implementation. Resolve complex supplier and process challenges, delivering timely, compliant, and effective solutions. Mentor and coach procurement analysts and specialists, ensuring adherence to policies and best practices while building team capability. Provide strategic input to the Director on process improvements, tools, and templates; recommend initiatives to enhance efficiency and performance. Monitor and report key procurement metrics (savings, cost avoidance, cycle time, compliance) and present actionable insights to leadership. Ensure full compliance with procurement governance, policies, and ESG/supplier diversity standards across all procurement activities. Digital Transformation and Process Optimization Driving ERP and application rollouts, deploying market specific programs, and collaborating closely with P2P to streamline processes, enhance compliance, and improve operational efficiency. Scope of Knowledge & Decision Making Applies advanced sourcing and negotiation expertise with a deep understanding of operational environments across the region. Independently interprets and implements procurement policies, adapting them to meet evolving business needs. Demonstrates mastery by resolving complex challenges and mentoring analysts and specialists to build team capability. Serves as a trusted technical advisor to stakeholders and team members, providing strategic guidance and best practices. Decision Making & Impact Exercises sound judgement in resolving non routine procurement challenges and setting work priorities daily. Makes decisions that directly influence operational performance and financial outcomes in the HUB. Provides strategic recommendations to management on supplier selection, risk mitigation, and process improvement initiatives to drive efficiency and value. Complexity & Independent Judgement Leads high impact procurement projects and successfully manages multiple complex initiatives simultaneously. Exercises independent judgement in evaluating supplier proposals, assessing risk, and negotiating commercial terms. Partners with management to monitor quality, cost, and value, ensuring alignment with strategic objectives. Leadership & Autonomy Operates with minimal supervision, demonstrating strong self direction and accountability. Serves as a team lead or process owner for assigned procurement activities and drive operational excellence. Provides technical guidance and mentorship to analysts and specialists, ensuring quality outcomes and timely delivery. Innovation, Creativity & Problem Solving Demonstrates initiative and creativity in developing innovative procurement solutions that address complex business needs. Resolves challenging procurement and contractual issues, applying strategic thinking and problem solving skills. Advises management on procurement strategy enhancements and leads cross functional problem solving sessions to drive continuous improvement. What we will be looking for you to demonstrate Education: Bachelor's degree in supply chain management, Business Administration, or a related discipline. Professional Background: Experience of progressive procurement and sourcing experience, with a strong focus on IT. Technical Expertise: In depth knowledge of procurement processes, contract lifecycle management, supplier negotiations, and data driven analytics. Digital Proficiency: Skilled in ERP and leading procurement platforms such as Scanmarket, SAP Ariba, Coupa, and Oracle; experience driving adoption and optimisation of digital tools. Leadership & Collaboration: Exceptional communication, stakeholder engagement, and project management skills; proven ability to influence and collaborate across functions. Governance & Sustainability: Solid understanding of ESG principles, supplier diversity programmes, and ethical procurement standards. Imagine a better future for you and a better future for us all. Join our close knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can. Apply today. About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bringing together employees and allies with different backgrounds to promote our culture of inclusivity. Health & Wellbeing We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits programme, as well as a comprehensive menopause support package. Flex your time To enhance work life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. Your development We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Marc Daniels is recruiting for a Senior FP&A Analyst to join a market-leading international business based in Maidenhead on a permanent basis. This is a highly visible role supporting the International Finance team across multiple regions and providing insightful analysis to senior leadership.? You will take ownership of key forecasting, planning and analysis activities, working closely with regional finance teams to drive performance and support strategic decision-making.? Key Responsibilities Own forecasting responsibilities for multiple cost centres, ensuring accurate and timely submissions.? Manage preparation of P&L (monthly, quarterly, annual plans and other cycles as required).? Prepare reconciliations of updated forecasts versus prior forecasts, AOP and prior year actuals.? Analyse information from international businesses to summarise key drivers impacting results.? Produce and present ad hoc financial analysis for senior leadership (including trends, M&A, SG&A, multi-year planning and competitor analysis).? Ensure reporting is on-time, in the correct format and supported by clear commentary and insight.? Provide business analytics including margin analysis and customer/supplier mix.? Review regional results and forecasts, challenge where appropriate and report findings to the Finance Director.? Perform ad hoc scenario analysis and financial modelling.? Review, digest and present KPI data with value-adding commentary.? Candidate Profile CIMA/ACCA/ACA qualified Strong Excel skills and confident with Word and PowerPoint.? Experience in an international/multi-entity environment is advantageous.? Exposure to multi-currency reporting would be beneficial.? Excellent communication and collaboration skills, able to work across multi-functional and international teams.?
Apr 02, 2026
Full time
Marc Daniels is recruiting for a Senior FP&A Analyst to join a market-leading international business based in Maidenhead on a permanent basis. This is a highly visible role supporting the International Finance team across multiple regions and providing insightful analysis to senior leadership.? You will take ownership of key forecasting, planning and analysis activities, working closely with regional finance teams to drive performance and support strategic decision-making.? Key Responsibilities Own forecasting responsibilities for multiple cost centres, ensuring accurate and timely submissions.? Manage preparation of P&L (monthly, quarterly, annual plans and other cycles as required).? Prepare reconciliations of updated forecasts versus prior forecasts, AOP and prior year actuals.? Analyse information from international businesses to summarise key drivers impacting results.? Produce and present ad hoc financial analysis for senior leadership (including trends, M&A, SG&A, multi-year planning and competitor analysis).? Ensure reporting is on-time, in the correct format and supported by clear commentary and insight.? Provide business analytics including margin analysis and customer/supplier mix.? Review regional results and forecasts, challenge where appropriate and report findings to the Finance Director.? Perform ad hoc scenario analysis and financial modelling.? Review, digest and present KPI data with value-adding commentary.? Candidate Profile CIMA/ACCA/ACA qualified Strong Excel skills and confident with Word and PowerPoint.? Experience in an international/multi-entity environment is advantageous.? Exposure to multi-currency reporting would be beneficial.? Excellent communication and collaboration skills, able to work across multi-functional and international teams.?
FP&A Analyst - Solihull - £60,000 - £70,000 Working for this exciting, growing, acquisitive, and profitable business, this Financial Planning and Analysis Analyst role will report directly into the Head of Commercial Finance and focus on short and mid-term planning and forecasting, and analysis of monthly and weekly performance. You will business partner with the commercial and operation teams, and be a credible communicator who can build strong relationships and gain buy-in from both finance and non-finance individuals. This is a vital role in providing analysis to the board in order to support decision making. You will be someone accurate with an eye for detail and strong ability on Excel including modelling. You will also have a commercial mindset and genuine interest in learning about the business. Key areas of the role: Prepare presentations and reports to the board covering weekly/monthly performance, budget and forecast, and other key analysis Produce the weekly KPI dashboard and update on key drivers for the business Weekly and monthly flash and rolling forecasts Assist with budgeting and strategic planning Strong Excel and PowerPoint presentation skills Working with stakeholders at all levels, include non-finance individuals Ad-hoc modelling and analysis to support commercial projects You will be a Qualified Accountant (ACA/ACCA/CIMA) and possess excellent communication skills and a strong commercial mindset. This business offers an excellent working environment with good career progression opportunities as well as hybrid home working.
Apr 02, 2026
Full time
FP&A Analyst - Solihull - £60,000 - £70,000 Working for this exciting, growing, acquisitive, and profitable business, this Financial Planning and Analysis Analyst role will report directly into the Head of Commercial Finance and focus on short and mid-term planning and forecasting, and analysis of monthly and weekly performance. You will business partner with the commercial and operation teams, and be a credible communicator who can build strong relationships and gain buy-in from both finance and non-finance individuals. This is a vital role in providing analysis to the board in order to support decision making. You will be someone accurate with an eye for detail and strong ability on Excel including modelling. You will also have a commercial mindset and genuine interest in learning about the business. Key areas of the role: Prepare presentations and reports to the board covering weekly/monthly performance, budget and forecast, and other key analysis Produce the weekly KPI dashboard and update on key drivers for the business Weekly and monthly flash and rolling forecasts Assist with budgeting and strategic planning Strong Excel and PowerPoint presentation skills Working with stakeholders at all levels, include non-finance individuals Ad-hoc modelling and analysis to support commercial projects You will be a Qualified Accountant (ACA/ACCA/CIMA) and possess excellent communication skills and a strong commercial mindset. This business offers an excellent working environment with good career progression opportunities as well as hybrid home working.
FP&A Analyst £60,000-£70,000 (DOE) Liverpool City Centre Hybrid (3 office / 2 home) 6 Month Contract Are you a commercially minded FP&A Analyst who loves turning data into insight and insight into action? This is an exciting opportunity to join a well?established, high?performing organisation at the heart of Liverpool's vibrant retail sector. If you thrive in a fast?paced environment, enjoy partnering with senior stakeholders, and want to make a visible impact from day one, this role will suit you perfectly Why You'll Love This Role You'll be joining a business with a strong brand, a collaborative culture, and a clear growth agenda. As part of a dynamic finance team, you'll play a key role in shaping performance, driving profitability, and supporting strategic decision?making across multiple operations. This is a hands?on, high?visibility role where your analysis will directly influence commercial outcomes. Key Responsibilities You'll take ownership of a broad range of FP&A activities, including: Financial Planning & Analysis Supporting the budgeting and forecasting cycle across multiple divisions Producing monthly performance packs , KPI dashboards, and variance analysis Delivering insightful commentary to senior leadership and operational teams Commercial Business Partnering Working closely with retail, leisure, and operational managers to understand performance drivers Providing analysis on sales trends, footfall, pricing, and margin performance Supporting investment appraisals, business cases, and scenario modelling Strategic & Operational Insight Identifying risks, opportunities, and performance improvement areas Enhancing reporting tools, processes, and financial models Supporting long?term planning and strategic initiatives What You'll Bring Strong FP&A experience, ideally within retail, leisure, hospitality, or multi?site environments Excellent analytical skills with the ability to simplify complex data Confident communicator who can influence and challenge stakeholders Advanced Excel and financial modelling capability A proactive, commercially curious mindset What's on Offer £60,000-£70,000 depending on experience Hybrid working - 3 days in the Liverpool city centre office, 2 days from home 6 month contract A supportive, forward?thinking team and a role where your impact is genuinely felt
Apr 01, 2026
Contractor
FP&A Analyst £60,000-£70,000 (DOE) Liverpool City Centre Hybrid (3 office / 2 home) 6 Month Contract Are you a commercially minded FP&A Analyst who loves turning data into insight and insight into action? This is an exciting opportunity to join a well?established, high?performing organisation at the heart of Liverpool's vibrant retail sector. If you thrive in a fast?paced environment, enjoy partnering with senior stakeholders, and want to make a visible impact from day one, this role will suit you perfectly Why You'll Love This Role You'll be joining a business with a strong brand, a collaborative culture, and a clear growth agenda. As part of a dynamic finance team, you'll play a key role in shaping performance, driving profitability, and supporting strategic decision?making across multiple operations. This is a hands?on, high?visibility role where your analysis will directly influence commercial outcomes. Key Responsibilities You'll take ownership of a broad range of FP&A activities, including: Financial Planning & Analysis Supporting the budgeting and forecasting cycle across multiple divisions Producing monthly performance packs , KPI dashboards, and variance analysis Delivering insightful commentary to senior leadership and operational teams Commercial Business Partnering Working closely with retail, leisure, and operational managers to understand performance drivers Providing analysis on sales trends, footfall, pricing, and margin performance Supporting investment appraisals, business cases, and scenario modelling Strategic & Operational Insight Identifying risks, opportunities, and performance improvement areas Enhancing reporting tools, processes, and financial models Supporting long?term planning and strategic initiatives What You'll Bring Strong FP&A experience, ideally within retail, leisure, hospitality, or multi?site environments Excellent analytical skills with the ability to simplify complex data Confident communicator who can influence and challenge stakeholders Advanced Excel and financial modelling capability A proactive, commercially curious mindset What's on Offer £60,000-£70,000 depending on experience Hybrid working - 3 days in the Liverpool city centre office, 2 days from home 6 month contract A supportive, forward?thinking team and a role where your impact is genuinely felt
iProov provides science-based biometric solutions that enable the world's most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Biometric Operations Lead Location: London Waterloo - Hybrid - at least three times per week Comp: Negotiable (Base) + Company Performance Bonus (10%) + Share Options + iProov Benefits Join us at the forefront of biometric technology, where your work will shape the performance, fairness, and reliability of cutting edge products trusted globally. We're looking for a hands on, solutions focused analyst who thrives at the intersection of data and operations. In this role you will be optimising and configuring biometric systems, diving into data driven investigations, and supporting cross functional initiatives that ensure our biometric platform is robust, ethical, and continuously improving. You'll thrive here if you're curious, proactive, and adaptable, ready to own your space while working in a supportive, tight knit team. How you can make an impact Optimise the biometric platform: Understand the potential impact of configuration and model changes on the wider biometric platform Facilitate the deployment of new biometric systems/models: Work with the model engineer to ensure thorough evaluation of the system Understand the potential impact of deployment Optimise the configuration Track performance as it progresses into production Design and use analysis and diagnostic tooling: Collaborate with the Data Team Communicate trends to the wider business Tune and utilise alerting systems and performance tracking dashboards Identify, understand, and eliminate bias within the platform, collaborating where needed Work with the support team to investigate customer concerns: Have a good understanding of the Biometric platform Manage and keep track of tickets and resulting actions Investigate performance concerns Work with Product and Engineers to reduce risk of Front end changes: Provide Guidance on the potential effects of front end changes Perform analysis on data samples What we would like to see from you This role blends hands on data analysis, and cross functional collaboration to ensure our biometric platform is fair, reliable, and continuously improving. We're seeking a practical, solutions driven problem solver with strong analytical skills, attention to detail, who can communicate clearly across teams. Analytical and Organised Can understand complex systems Communicate and collaborate with both technical and non technical teams Excellent problem solving skills Python Bigquery Curious and keen to learn 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service) Growth Shares allocated after passing probation (6 months of service) Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme Nursery Sacrifice Scheme Work Overseas Perk - Work globally for up to 2 weeks Life Assurance SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family Benefit from personalized 1:1 career coaching with our in house Occupational Psychologist Award winning L&D platform with personal allocated training budgets Enhanced paid family leave Flexible hybrid working environment Free Barista Coffee/Tea, biscuits with fruit in the WeWork office Free access to WeWork discounts and free online well being sessions Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: Private Health cover including Dental, Optical, and Audiology 50% off monthly gym memberships Apple watches significantly discounted based member vitality status Half price trainers with Runners Need Weekly rewards - Free coffee with Café Nero Monthly rewards - Free Cinema ticket Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status Amazon prime free months based on activity Up to 25% cashback at Waitrose when buying healthy foods 75% off stays at Champneys Health Spas Allen Carr's £299 no smoking programme for free Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace Discounts on Weight Watchers Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We're a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We're committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to
Apr 01, 2026
Full time
iProov provides science-based biometric solutions that enable the world's most security-conscious organizations to streamline secure remote onboarding and authentication for digital and physical access. Our award-winning liveness technology and iSOC offer unmatched resilience against deepfakes and generative AI threats while ensuring effortless, scalable user experiences. Trusted by leading governments and enterprises, including the U.S. Department of Homeland Security, U.K. Home Office, GovTech Singapore, ING, and UBS, iProov sets the standard in biometric identity assurance. This global trust is built not only on our technology but on the strength of the people behind it. For us, diversity at iProov is about reflecting the customers we serve, holding the principles of equality and inclusion at the heart of everything we do and all that we stand for, embracing differences, creating possibilities, and growing together. We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included, and their talents are nurtured, empowering them to contribute fully to our purpose. The Role Reports to: Biometric Operations Lead Location: London Waterloo - Hybrid - at least three times per week Comp: Negotiable (Base) + Company Performance Bonus (10%) + Share Options + iProov Benefits Join us at the forefront of biometric technology, where your work will shape the performance, fairness, and reliability of cutting edge products trusted globally. We're looking for a hands on, solutions focused analyst who thrives at the intersection of data and operations. In this role you will be optimising and configuring biometric systems, diving into data driven investigations, and supporting cross functional initiatives that ensure our biometric platform is robust, ethical, and continuously improving. You'll thrive here if you're curious, proactive, and adaptable, ready to own your space while working in a supportive, tight knit team. How you can make an impact Optimise the biometric platform: Understand the potential impact of configuration and model changes on the wider biometric platform Facilitate the deployment of new biometric systems/models: Work with the model engineer to ensure thorough evaluation of the system Understand the potential impact of deployment Optimise the configuration Track performance as it progresses into production Design and use analysis and diagnostic tooling: Collaborate with the Data Team Communicate trends to the wider business Tune and utilise alerting systems and performance tracking dashboards Identify, understand, and eliminate bias within the platform, collaborating where needed Work with the support team to investigate customer concerns: Have a good understanding of the Biometric platform Manage and keep track of tickets and resulting actions Investigate performance concerns Work with Product and Engineers to reduce risk of Front end changes: Provide Guidance on the potential effects of front end changes Perform analysis on data samples What we would like to see from you This role blends hands on data analysis, and cross functional collaboration to ensure our biometric platform is fair, reliable, and continuously improving. We're seeking a practical, solutions driven problem solver with strong analytical skills, attention to detail, who can communicate clearly across teams. Analytical and Organised Can understand complex systems Communicate and collaborate with both technical and non technical teams Excellent problem solving skills Python Bigquery Curious and keen to learn 25 days Annual Leave, plus 8 Bank Holidays (more holiday with service - up to an extra 5 days off per year based on your continuous service) Growth Shares allocated after passing probation (6 months of service) Salary sacrifice schemes including: Pension, Cycle To Work and Electric Car Scheme Nursery Sacrifice Scheme Work Overseas Perk - Work globally for up to 2 weeks Life Assurance SmartHealth - Access to private GP, Psychologist, Nutritionist along with tailored fitness plans for both you and your family Benefit from personalized 1:1 career coaching with our in house Occupational Psychologist Award winning L&D platform with personal allocated training budgets Enhanced paid family leave Flexible hybrid working environment Free Barista Coffee/Tea, biscuits with fruit in the WeWork office Free access to WeWork discounts and free online well being sessions Vitality Health - a range of options available on this below The Vitality Programme includes a number of reward benefits that all employees have access to as part of the plan, for example: Private Health cover including Dental, Optical, and Audiology 50% off monthly gym memberships Apple watches significantly discounted based member vitality status Half price trainers with Runners Need Weekly rewards - Free coffee with Café Nero Monthly rewards - Free Cinema ticket Discounts on travel with Expedia (hotels) and Mr & Mrs Smith with discounts getting greater throughout the year based on a members vitality status Amazon prime free months based on activity Up to 25% cashback at Waitrose when buying healthy foods 75% off stays at Champneys Health Spas Allen Carr's £299 no smoking programme for free Access to Vitality Healthy Mind with 30% off Headspace subscriptions and the ability to earn Vitality points for using Buddhify, Calm and Headspace Discounts on Weight Watchers Our Culture & Recruitment Process At iProov, we're incredibly proud of the culture we've carefully curated. Our culture enables diverse thought, curiosity and innovation. Our team strives to do everything to the highest standard possible to achieve the remarkable. To do that we need different perspectives, experiences and ideas alongside an environment where these are welcomed - we want everyone to feel confident in bringing their full capabilities to work. We firmly believe psychological safety is key to building and nurturing great teams. We're a small and dynamic company, that means having the right skills is important, and we know that our best work emerges when people feel secure, welcomed and respected. As an equal opportunities employer, we encourage applications from people of all backgrounds. We're committed to building a workforce that is representative of the people we serve. We will not put someone at a disadvantage or treat them less favourably because of race, color, national origin, ancestry, age, disability, creed, religion or belief, sex, sexual orientation, gender reassignment, marriage or civil partnership, or pregnancy and maternity. Our goal is to find people who are passionate about creating a safer, more secure world. Our recruitment process is designed to be fair and transparent, focusing solely on your qualifications, competence, and suitability for the role. We review all applications carefully and will be in touch with shortlisted candidates regarding the next steps in our interview process. If you need an adjustment for a disability or any other reason during the hiring process, please send a request to
The CLS Performance and Capacity Team reports into the Technology Chief Operating Officer and the Chief Information Officer. The team is responsible for the delivery of cost effective capacity management to ensure an optimal performance of all business processes and services based on planned variations in demand. The team plays a crucial role to assist CLS in achieving performance goals and plan budgets, while preventing the unnecessary overprovisioning of infrastructure. The P&C team continuously tracks CLS ability to meet the published Risk Appetite for performance and capacity for its key business systems. The organizational structure reflects the key role and importance of the team in the management of the CLS wide technology stack. The team has recently deployed an in-house proactive monitoring capability known as CMIS to enhance the Performance & Capacity management process maturity. This role will be responsible for: Assist in all performance engineering and capacity management activities to support the delivery of projects as well as BAU initiatives and processes. Assist in developing CMIS proactive management products such as reports, dashboards and forecast models. Assist in day to day performance and capacity management activities of live services. Essential Functions Provide support in setting up and developing the performance and capacity monitoring and reporting requirements for applications and infrastructures hosted by CLS and/or third party vendors Validate and communicate system characteristics and maximum capabilities in terms of both performance and capacity Analyze system behaviors and identify potential areas of concern regarding future stress/pinch points. Build an action plan for resolution. Regularly report on performance and capacity findings to stakeholders Qualifications / Certifications Electronic Engineering or IT Degree educated In order to carry out the duties of the position effectively, the individual will need to possess the following attributes: Judgement and decision making Able to work independently, as required Success Factors Takes personal responsibility and accountability for solving P&C related issues in order to meet organizational standards. Identifies and appropriately manages/escalates potential risks. Judgement and Decision Making Contributes to achieving cross functional, consensus driven decisions by engaging and influencing others. Work Complexity and Innovation Manages work guided by established policies; and regularly establishes new procedures and policies as required. Communication and Influence Delivers, directs, and facilitates communication amongst the function and to business functions Knowledge Basic understanding of IT systems and corporate architecture. Teamwork and Professionalism Builds strong relationships across the organization. Drives teamwork and cooperation with others to arrive at consensus driven decisions. Demonstrates the CLS values, superior professionalism and ethical conduct. Personal Effectiveness Adapts to unexpected changes in circumstances and re prioritizes the team's approach and activities. Plans and prioritizes, establishing a course of action leading to successful achievement of the team's objectives.
Apr 01, 2026
Full time
The CLS Performance and Capacity Team reports into the Technology Chief Operating Officer and the Chief Information Officer. The team is responsible for the delivery of cost effective capacity management to ensure an optimal performance of all business processes and services based on planned variations in demand. The team plays a crucial role to assist CLS in achieving performance goals and plan budgets, while preventing the unnecessary overprovisioning of infrastructure. The P&C team continuously tracks CLS ability to meet the published Risk Appetite for performance and capacity for its key business systems. The organizational structure reflects the key role and importance of the team in the management of the CLS wide technology stack. The team has recently deployed an in-house proactive monitoring capability known as CMIS to enhance the Performance & Capacity management process maturity. This role will be responsible for: Assist in all performance engineering and capacity management activities to support the delivery of projects as well as BAU initiatives and processes. Assist in developing CMIS proactive management products such as reports, dashboards and forecast models. Assist in day to day performance and capacity management activities of live services. Essential Functions Provide support in setting up and developing the performance and capacity monitoring and reporting requirements for applications and infrastructures hosted by CLS and/or third party vendors Validate and communicate system characteristics and maximum capabilities in terms of both performance and capacity Analyze system behaviors and identify potential areas of concern regarding future stress/pinch points. Build an action plan for resolution. Regularly report on performance and capacity findings to stakeholders Qualifications / Certifications Electronic Engineering or IT Degree educated In order to carry out the duties of the position effectively, the individual will need to possess the following attributes: Judgement and decision making Able to work independently, as required Success Factors Takes personal responsibility and accountability for solving P&C related issues in order to meet organizational standards. Identifies and appropriately manages/escalates potential risks. Judgement and Decision Making Contributes to achieving cross functional, consensus driven decisions by engaging and influencing others. Work Complexity and Innovation Manages work guided by established policies; and regularly establishes new procedures and policies as required. Communication and Influence Delivers, directs, and facilitates communication amongst the function and to business functions Knowledge Basic understanding of IT systems and corporate architecture. Teamwork and Professionalism Builds strong relationships across the organization. Drives teamwork and cooperation with others to arrive at consensus driven decisions. Demonstrates the CLS values, superior professionalism and ethical conduct. Personal Effectiveness Adapts to unexpected changes in circumstances and re prioritizes the team's approach and activities. Plans and prioritizes, establishing a course of action leading to successful achievement of the team's objectives.
