This role is field-based and involve travel around the UK including regular visits to Sky Offices, including our head office in Isleworth. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Join our Enterprise and Mid-Market team at Sky Business as a Business Development Manager. This is a fantastic opportunity to drive new business by leveraging our extensive UK network, strong partnerships, and the power of Comcast Business. We're looking for a passionate, self-starting individual with a proven flair for finding and closing new opportunities across a wide range of customers "An exciting chance to initiate a new career with Sky Business Communications. Delivering quality / high value and bespoke business telecom solutions to well-known brands across the UK. This opportunity requires a self-motivated / professional and passionate person with a proven flair for delivering business critical solutions for the right opportunities."- Head of National Accounts What you'll do: Win new business delivering high-volume B2B telecoms sales (including mobile, voice, data and SD-WAN) into mid- to large-sized national businesses Deliver sales campaigns into mid-market prospects and new business acquisition targets Build, run and grow a fully managed prospect pipeline, consistently exceeding pipeline-to-close expectations Be commercially focused, identifying opportunities to drive profitability and accelerate business growth Own account management and customer experience for a portfolio of Mid-Market accounts, engaging stakeholders up to senior management level Partner with Marketing and Product Management to trial, scale and forecast new B2B products, pricing, and propositions What you'll bring: A strong track record delivering high-volume new business telecoms sales into mid-sized to large national organisations Proven experience selling connectivity and mobile solutions as part of a wider B2B telecoms portfolio Commercial acumen, with confidence managing and optimising revenue-driving KPIs Demonstrated success securing national telecommunications accounts from prospecting through to close Experience operating in a complex, matrix organisation, ideally within a fast-growth or evolving environment Resilience, pace and determination, with a relentless focus on achieving sales results Sky Business Sky Business is the business-to-business division of Sky. We provide a wide variety of commercial premises across the UK and ROI with unrivalled entertainment, unmissable live sport and breaking news - connecting and entertaining millions of people every day. We also provide communication services to its customers including Sky WiFI and Sky Ethernet. Our heartland is the licensed trade - pubs, bars and hotels - but we also provide entertainment and connectivity services to oil rigs, sports stadiums, offices, care homes and hospitals, just to name a few! The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: This role is field-based and involve travel around the UK including regular visits to Sky Offices, including our head office in Isleworth. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation. At Sky, we don't just look at your CV. We're more focused on whom you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 29, 2026
Full time
This role is field-based and involve travel around the UK including regular visits to Sky Offices, including our head office in Isleworth. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. Join our Enterprise and Mid-Market team at Sky Business as a Business Development Manager. This is a fantastic opportunity to drive new business by leveraging our extensive UK network, strong partnerships, and the power of Comcast Business. We're looking for a passionate, self-starting individual with a proven flair for finding and closing new opportunities across a wide range of customers "An exciting chance to initiate a new career with Sky Business Communications. Delivering quality / high value and bespoke business telecom solutions to well-known brands across the UK. This opportunity requires a self-motivated / professional and passionate person with a proven flair for delivering business critical solutions for the right opportunities."- Head of National Accounts What you'll do: Win new business delivering high-volume B2B telecoms sales (including mobile, voice, data and SD-WAN) into mid- to large-sized national businesses Deliver sales campaigns into mid-market prospects and new business acquisition targets Build, run and grow a fully managed prospect pipeline, consistently exceeding pipeline-to-close expectations Be commercially focused, identifying opportunities to drive profitability and accelerate business growth Own account management and customer experience for a portfolio of Mid-Market accounts, engaging stakeholders up to senior management level Partner with Marketing and Product Management to trial, scale and forecast new B2B products, pricing, and propositions What you'll bring: A strong track record delivering high-volume new business telecoms sales into mid-sized to large national organisations Proven experience selling connectivity and mobile solutions as part of a wider B2B telecoms portfolio Commercial acumen, with confidence managing and optimising revenue-driving KPIs Demonstrated success securing national telecommunications accounts from prospecting through to close Experience operating in a complex, matrix organisation, ideally within a fast-growth or evolving environment Resilience, pace and determination, with a relentless focus on achieving sales results Sky Business Sky Business is the business-to-business division of Sky. We provide a wide variety of commercial premises across the UK and ROI with unrivalled entertainment, unmissable live sport and breaking news - connecting and entertaining millions of people every day. We also provide communication services to its customers including Sky WiFI and Sky Ethernet. Our heartland is the licensed trade - pubs, bars and hotels - but we also provide entertainment and connectivity services to oil rigs, sports stadiums, offices, care homes and hospitals, just to name a few! The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: This role is field-based and involve travel around the UK including regular visits to Sky Offices, including our head office in Isleworth. Inclusion: We take pride in our approach to diversity and inclusion: we've been recognised by The Times and Stonewall for this, and we've committed £30million to support the fight against racial injustice. We've also set ambitious targets for increasing ethnic diversity and representation throughout our organisation. At Sky, we don't just look at your CV. We're more focused on whom you are and your potential. We also know that everyone has a life outside work, So we're happy to discuss flexible working. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Client Manager Accountancy Practice Hybrid Working We are delighted to be working in partnership with a highly regarded, independent UK accountancy practice that is experiencing sustained organic growth. As part of their continued expansion, they are now seeking an experienced Client Manager to join their established and forward-thinking team. This opportunity will suit a commercially minded, technically strong accountant who enjoys managing client relationships and is keen to take the next step in their career within a supportive and progressive firm. The Firm Our client is a well-established, medium-sized accountancy practice providing accountancy, taxation, and business advisory services to owner-managed businesses and SMEs. The firm is known for its personable approach, high service standards, and commitment to staff development, offering clear progression pathways and long-term career opportunities. The Role As Client Manager, you will take ownership of a varied client portfolio, acting as the primary point of contact and trusted adviser. You will combine technical delivery with relationship management, while also supporting the wider team and contributing to practice growth. Key Responsibilities Client Management & Advisory Acting as the main point of contact for a portfolio of SME clients Building long-term, trusted relationships through proactive communication Attending and leading client meetings, identifying opportunities to add value Technical & Compliance Preparation of Statutory Accounts, Corporation Tax Returns, Self-Assessment Returns, and P11Ds Preparation of Real Time Capital Gains Tax reports Production of monthly and quarterly management accounts Identifying tax planning opportunities for individuals and companies Managing deadlines across multiple assignments Supporting senior team members with ad-hoc and advisory projects Team Contribution Providing support and guidance to junior team members Contributing to a collaborative and high-performing culture Staying up to date with changes in accounting and tax legislation Candidate Profile Qualifications ACA or ACCA qualified (essential) CTA qualification advantageous Experience At least 5 years' experience within a UK accountancy practice Strong working knowledge of Xero or other cloud-based accounting software Experience with Iris desirable, but not essential Skills & Attributes Organised, proactive, and commercially aware Strong attention to detail with the ability to meet deadlines Confident communicator with clients and internal stakeholders Comfortable managing a diverse client portfolio What's on Offer Salary: £45,000 - £60,000 depending on experience Hybrid working: 3 days in the office, 2 from home Flexible working hours via a flexitime scheme Company pension and free parking Private medical insurance and employee wellbeing support Enhanced sick pay and maternity benefits Bonus scheme Clear and genuine progression opportunities within the firm Supportive, people-focused culture Next Steps If you are an experienced Client Manager-or a Senior Accountant ready to step up-Please apply here.
Apr 29, 2026
Full time
Client Manager Accountancy Practice Hybrid Working We are delighted to be working in partnership with a highly regarded, independent UK accountancy practice that is experiencing sustained organic growth. As part of their continued expansion, they are now seeking an experienced Client Manager to join their established and forward-thinking team. This opportunity will suit a commercially minded, technically strong accountant who enjoys managing client relationships and is keen to take the next step in their career within a supportive and progressive firm. The Firm Our client is a well-established, medium-sized accountancy practice providing accountancy, taxation, and business advisory services to owner-managed businesses and SMEs. The firm is known for its personable approach, high service standards, and commitment to staff development, offering clear progression pathways and long-term career opportunities. The Role As Client Manager, you will take ownership of a varied client portfolio, acting as the primary point of contact and trusted adviser. You will combine technical delivery with relationship management, while also supporting the wider team and contributing to practice growth. Key Responsibilities Client Management & Advisory Acting as the main point of contact for a portfolio of SME clients Building long-term, trusted relationships through proactive communication Attending and leading client meetings, identifying opportunities to add value Technical & Compliance Preparation of Statutory Accounts, Corporation Tax Returns, Self-Assessment Returns, and P11Ds Preparation of Real Time Capital Gains Tax reports Production of monthly and quarterly management accounts Identifying tax planning opportunities for individuals and companies Managing deadlines across multiple assignments Supporting senior team members with ad-hoc and advisory projects Team Contribution Providing support and guidance to junior team members Contributing to a collaborative and high-performing culture Staying up to date with changes in accounting and tax legislation Candidate Profile Qualifications ACA or ACCA qualified (essential) CTA qualification advantageous Experience At least 5 years' experience within a UK accountancy practice Strong working knowledge of Xero or other cloud-based accounting software Experience with Iris desirable, but not essential Skills & Attributes Organised, proactive, and commercially aware Strong attention to detail with the ability to meet deadlines Confident communicator with clients and internal stakeholders Comfortable managing a diverse client portfolio What's on Offer Salary: £45,000 - £60,000 depending on experience Hybrid working: 3 days in the office, 2 from home Flexible working hours via a flexitime scheme Company pension and free parking Private medical insurance and employee wellbeing support Enhanced sick pay and maternity benefits Bonus scheme Clear and genuine progression opportunities within the firm Supportive, people-focused culture Next Steps If you are an experienced Client Manager-or a Senior Accountant ready to step up-Please apply here.
Accounts Client Manager Bristol £50,000 - £55,000 A well-established, professional services, independent firm based in North Bristol is looking for an experienced Client Manager to take ownership of a diverse client portfolio while leading and developing a high-performing team. This is an ideal opportunity for someone who combines technical expertise with strong leadership capability and a genuine passion for delivering outstanding client experiences. What's great about this Accounts Client Manager role? Flexible working model. Join a reputable, client-focused firm with a strong professional standing. Work in a supportive environment that values input and encourages development. Enjoy autonomy in managing your portfolio with the backing of a collaborative leadership team. Make a tangible impact on both client success and team growth. Great Social events Free Parking Your role as an Accounts Client Manager: This position sits at the centre of client delivery and team coordination. You will oversee relationships, ensure work is delivered to a high standard, and work closely with senior leadership to provide advisory and consultancy support that helps clients achieve their business goals. The role offers the autonomy to manage your own portfolio alongside the responsibility of mentoring others and contributing to wider business success. What you'll need to succeed: ACCA or ACA qualified (QBE may also be considered). Proven experience managing client relationships and leading teams. Excellent communication and interpersonal skills. Strong organisational and planning abilities. Commercial awareness with a proactive mindset. What next: I am looking for an ambitious Accounts Client Manager to join this growing team. Please get in touch for further details: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Apr 29, 2026
Full time
Accounts Client Manager Bristol £50,000 - £55,000 A well-established, professional services, independent firm based in North Bristol is looking for an experienced Client Manager to take ownership of a diverse client portfolio while leading and developing a high-performing team. This is an ideal opportunity for someone who combines technical expertise with strong leadership capability and a genuine passion for delivering outstanding client experiences. What's great about this Accounts Client Manager role? Flexible working model. Join a reputable, client-focused firm with a strong professional standing. Work in a supportive environment that values input and encourages development. Enjoy autonomy in managing your portfolio with the backing of a collaborative leadership team. Make a tangible impact on both client success and team growth. Great Social events Free Parking Your role as an Accounts Client Manager: This position sits at the centre of client delivery and team coordination. You will oversee relationships, ensure work is delivered to a high standard, and work closely with senior leadership to provide advisory and consultancy support that helps clients achieve their business goals. The role offers the autonomy to manage your own portfolio alongside the responsibility of mentoring others and contributing to wider business success. What you'll need to succeed: ACCA or ACA qualified (QBE may also be considered). Proven experience managing client relationships and leading teams. Excellent communication and interpersonal skills. Strong organisational and planning abilities. Commercial awareness with a proactive mindset. What next: I am looking for an ambitious Accounts Client Manager to join this growing team. Please get in touch for further details: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Corporate Tax Director Southampton £90,000 - £100,000 An established and growing professional services firm is seeking an experienced Corporate Tax Director to lead and develop its corporate tax function. This is a senior leadership role offering the opportunity to oversee compliance delivery, lead complex advisory work and play a key role in the continued growth of the tax practice. The successful candidate will work closely with senior leadership, manage a talented tax team and build strong client relationships while delivering high-quality corporate tax services. What's great about this Corporate Tax Director role? Hybrid working model. Senior leadership role within a growing and supportive firm. Opportunity to shape and develop the corporate tax offering . Clear progression path to Statutory Director or Equity Partner . Access to international tax resources and professional networks . Ongoing professional development . Collaborative and people-focused working environment. Your role as a Corporate Tax Director: As Corporate Tax Director, you will be responsible for overseeing the corporate tax compliance function while also leading a wide range of advisory assignments. You will review complex tax work, support and develop junior team members and ensure clients receive a high-quality and efficient service. You will also contribute to the strategic development of the tax department and support the firm's continued growth. Oversee and manage the Corporate Tax compliance functions. Review complex corporate tax computations and returns. Lead advisory assignments including Corporate restructuring, Tax clearances, Share schemes, Transfer pricing, Corporate Interest Restriction (CIR) calculations, PAYE reviews, Due diligence and R&D tax relief. What you'll need to succeed: You will be CTA, ACA or ACCA qualified. Practice-trained with recent experience at Senior Manager level or above. Minimum 5 years' post-qualification managerial experience. Experience managing your own client portfolio. Strong background in Corporate Tax advisory, tax planning and compliance work. What next: I am looking for an ambitious Corporate Tax Director to join this growing team. Please get in touch for further details: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Apr 29, 2026
Full time
Corporate Tax Director Southampton £90,000 - £100,000 An established and growing professional services firm is seeking an experienced Corporate Tax Director to lead and develop its corporate tax function. This is a senior leadership role offering the opportunity to oversee compliance delivery, lead complex advisory work and play a key role in the continued growth of the tax practice. The successful candidate will work closely with senior leadership, manage a talented tax team and build strong client relationships while delivering high-quality corporate tax services. What's great about this Corporate Tax Director role? Hybrid working model. Senior leadership role within a growing and supportive firm. Opportunity to shape and develop the corporate tax offering . Clear progression path to Statutory Director or Equity Partner . Access to international tax resources and professional networks . Ongoing professional development . Collaborative and people-focused working environment. Your role as a Corporate Tax Director: As Corporate Tax Director, you will be responsible for overseeing the corporate tax compliance function while also leading a wide range of advisory assignments. You will review complex tax work, support and develop junior team members and ensure clients receive a high-quality and efficient service. You will also contribute to the strategic development of the tax department and support the firm's continued growth. Oversee and manage the Corporate Tax compliance functions. Review complex corporate tax computations and returns. Lead advisory assignments including Corporate restructuring, Tax clearances, Share schemes, Transfer pricing, Corporate Interest Restriction (CIR) calculations, PAYE reviews, Due diligence and R&D tax relief. What you'll need to succeed: You will be CTA, ACA or ACCA qualified. Practice-trained with recent experience at Senior Manager level or above. Minimum 5 years' post-qualification managerial experience. Experience managing your own client portfolio. Strong background in Corporate Tax advisory, tax planning and compliance work. What next: I am looking for an ambitious Corporate Tax Director to join this growing team. Please get in touch for further details: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Financial Controller Location: Harrogate Salary: £75,000 Robert Half Finance & Accounting are recruiting for a Financial Controller to join a growing, service-led business based in Harrogate. This is a senior operational finance role with responsibility for overseeing the delivery of client finance services, leading a sizeable team and acting as a key point of contact for senior internal and external stakeholders. Reporting to the Finance Director, the Financial Controller will play a critical role in ensuring high-quality financial reporting, strong controls, and consistent service delivery across a multi-client environment. The Role The Financial Controller will take ownership of the operational finance function, with direct responsibility for managing and developing a team of Finance Managers. You will ensure robust financial processes, accurate and timely reporting, and compliance with all contractual and regulatory requirements, while driving continuous improvement and consistency across the function. This is a highly visible role, combining hands-on financial control with people leadership and senior-level client interaction. Key Responsibilities Lead and manage a team of Finance Managers, including performance management, KPI setting, coaching and succession planning Oversee the timely and accurate delivery of monthly management accounts, balance sheet reconciliations, cashflow forecasts, and client reporting Maintain responsibility for quality, consistency, and control across client reporting packs prior to Director-level review Act as the senior operational escalation point for finance matters and client queries Embed and maintain robust financial processes, controls, and standard operating procedures Ensure adherence to reporting timetables, SLAs, and contractual obligations Oversee workload planning and resource allocation across the team The Ideal Candidate Qualified accountant (ACA, ACCA, CIMA), or QBE with significant relevant experience Proven experience in a Financial Controller or senior operational finance role Strong background in management accounts production and financial control Demonstrable experience managing and developing finance teams (ideally managing managers) Confident stakeholder manager, comfortable operating in a client-facing environment Salary & Benefits Salary of £75,000 Senior-level role with significant responsibility and visibility Opportunity to lead and shape a growing finance function Exposure to institutional clients and complex operational environments Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Apr 29, 2026
Full time
Financial Controller Location: Harrogate Salary: £75,000 Robert Half Finance & Accounting are recruiting for a Financial Controller to join a growing, service-led business based in Harrogate. This is a senior operational finance role with responsibility for overseeing the delivery of client finance services, leading a sizeable team and acting as a key point of contact for senior internal and external stakeholders. Reporting to the Finance Director, the Financial Controller will play a critical role in ensuring high-quality financial reporting, strong controls, and consistent service delivery across a multi-client environment. The Role The Financial Controller will take ownership of the operational finance function, with direct responsibility for managing and developing a team of Finance Managers. You will ensure robust financial processes, accurate and timely reporting, and compliance with all contractual and regulatory requirements, while driving continuous improvement and consistency across the function. This is a highly visible role, combining hands-on financial control with people leadership and senior-level client interaction. Key Responsibilities Lead and manage a team of Finance Managers, including performance management, KPI setting, coaching and succession planning Oversee the timely and accurate delivery of monthly management accounts, balance sheet reconciliations, cashflow forecasts, and client reporting Maintain responsibility for quality, consistency, and control across client reporting packs prior to Director-level review Act as the senior operational escalation point for finance matters and client queries Embed and maintain robust financial processes, controls, and standard operating procedures Ensure adherence to reporting timetables, SLAs, and contractual obligations Oversee workload planning and resource allocation across the team The Ideal Candidate Qualified accountant (ACA, ACCA, CIMA), or QBE with significant relevant experience Proven experience in a Financial Controller or senior operational finance role Strong background in management accounts production and financial control Demonstrable experience managing and developing finance teams (ideally managing managers) Confident stakeholder manager, comfortable operating in a client-facing environment Salary & Benefits Salary of £75,000 Senior-level role with significant responsibility and visibility Opportunity to lead and shape a growing finance function Exposure to institutional clients and complex operational environments Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data:
Salesforce Product Manager (known internally as Product Manager) Full-time, 12-month Fixed-Term opportunity (37.5 hours) Beeston, Nottingham: £70,021 - £73,706 Farringdon, London: £77,801 - £81,895 Our mission : MTVH is one of the UK's largest housing associations. Our vision is that everyone should have a home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve. About the role : We're looking for an experienced Product Manager to lead the internal Salesforce product development work at MTVH. As a Product Manager, you'll be passionate about bringing a product mindset to develop quality internally focused Salesforce solutions. You'll make it easier for colleagues to operate and deliver excellent customer services, by creating solutions that streamline business processes, improve communication, transparency, accountability and create a much-improved colleague and customer experience. Aligned to our new MTVH 2030 Strategy, we have an ambitious multiyear plan to roll-out Salesforce across MTVH. You'll be working with different teams that manage a variety of services, ranging from the sales and marketing of our homes, through to the ongoing management of our properties, including complex resident services that support them to live well in their homes. You'll be focussing on developing Salesforce solutions for our property services, helping us improve the management and safety of our homes, through to enabling customers to self-serve for repairs to their home; powered by Salesforce's business process and workforce management capabilities. Your responsibilities : You'll be responsible for creating and communicating a strategy and outcome-oriented Salesforce development roadmap. Your customers are the employees of MTVH, but you'll act as a conduit between our customers, the business and the Technology team to make sure internal solutions are aligned to our business goals and ultimately meet the needs of our customers. Supported by our Digital Product Managers, you'll ensure Salesforce development enables digital transformation, and that digital by default is the approach taken for the majority of services enabled using Salesforce. Working in an agile, multi-disciplinary project team, you'll lead the delivery of the Salesforce roadmap of work. You'll take on ownership of the product backlog, working closely with the Salesforce Solution architect and tech leads to refine user stories required to deliver solutions. Working in 2 week sprints, you'll lead the teams rituals to deliver the product backlog. You'll work closely with the System Trainers to plan for the delivery of solutions, including communications, training, adoption and benefits realisation. You'll be the main point of contact for the high-level reporting of Salesforce development, into the Technology Portfolio. What you'll need to succeed You have experience as a Product Manager, ideally delivering internally focused, CRM or digital solutions are customer focused and passionate about bringing a product mindset to develop quality solutions for internal customers are a strong communicator and influencer and will be adept at communicating your vision for Salesforce development can question the status quo and are able to influence, plan and deliver change within a service area are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries Key dates: initial first-round MS Teams interviews will be scheduled from week commencing 27 April. Second-round interviews will be scheduled following vacancy closure, followed by a final round simulation task and presentation. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Apr 29, 2026
Seasonal
Salesforce Product Manager (known internally as Product Manager) Full-time, 12-month Fixed-Term opportunity (37.5 hours) Beeston, Nottingham: £70,021 - £73,706 Farringdon, London: £77,801 - £81,895 Our mission : MTVH is one of the UK's largest housing associations. Our vision is that everyone should have a home and the chance to live well. We have a social purpose, and we're using technology to challenge and innovate how the housing sector delivers the right outcomes for the communities we serve. About the role : We're looking for an experienced Product Manager to lead the internal Salesforce product development work at MTVH. As a Product Manager, you'll be passionate about bringing a product mindset to develop quality internally focused Salesforce solutions. You'll make it easier for colleagues to operate and deliver excellent customer services, by creating solutions that streamline business processes, improve communication, transparency, accountability and create a much-improved colleague and customer experience. Aligned to our new MTVH 2030 Strategy, we have an ambitious multiyear plan to roll-out Salesforce across MTVH. You'll be working with different teams that manage a variety of services, ranging from the sales and marketing of our homes, through to the ongoing management of our properties, including complex resident services that support them to live well in their homes. You'll be focussing on developing Salesforce solutions for our property services, helping us improve the management and safety of our homes, through to enabling customers to self-serve for repairs to their home; powered by Salesforce's business process and workforce management capabilities. Your responsibilities : You'll be responsible for creating and communicating a strategy and outcome-oriented Salesforce development roadmap. Your customers are the employees of MTVH, but you'll act as a conduit between our customers, the business and the Technology team to make sure internal solutions are aligned to our business goals and ultimately meet the needs of our customers. Supported by our Digital Product Managers, you'll ensure Salesforce development enables digital transformation, and that digital by default is the approach taken for the majority of services enabled using Salesforce. Working in an agile, multi-disciplinary project team, you'll lead the delivery of the Salesforce roadmap of work. You'll take on ownership of the product backlog, working closely with the Salesforce Solution architect and tech leads to refine user stories required to deliver solutions. Working in 2 week sprints, you'll lead the teams rituals to deliver the product backlog. You'll work closely with the System Trainers to plan for the delivery of solutions, including communications, training, adoption and benefits realisation. You'll be the main point of contact for the high-level reporting of Salesforce development, into the Technology Portfolio. What you'll need to succeed You have experience as a Product Manager, ideally delivering internally focused, CRM or digital solutions are customer focused and passionate about bringing a product mindset to develop quality solutions for internal customers are a strong communicator and influencer and will be adept at communicating your vision for Salesforce development can question the status quo and are able to influence, plan and deliver change within a service area are good at building and maintaining relationships to achieve positive outcomes for the organisation and can work flexibly across cultures and organisational boundaries Key dates: initial first-round MS Teams interviews will be scheduled from week commencing 27 April. Second-round interviews will be scheduled following vacancy closure, followed by a final round simulation task and presentation. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Equity Exotics Product Control Senior Manager - VP will oversee and manage the financial control and reporting of equity exotic products within the financial services sector whilst managing a large team of 6-10 people. This role in London requires a strong understanding of accounting principles and expertise in product control processes. Client Details This opportunity is with a large organisation in the financial services industry, known for its robust market presence and focus on delivering innovative financial solutions. The organisation offers a professional and structured environment, providing employees with opportunities to work on complex financial products. Description Equity Exotics Product Control Senior Manager - VP Docklands Canary Wharf Banking Oversee the daily P&L production and reporting for equity exotic products. Manage a large team of 6-10 people Ensure accurate balance sheet substantiation and reconciliations for the relevant portfolios. Collaborate with trading desks to understand and explain P&L drivers and variances. Enhance and streamline existing product control processes and reporting tools. Work closely with risk, operations, and technology teams to ensure data accuracy and consistency. Provide insights on valuation, risk, and market trends impacting equity exotic products. Ensure compliance with internal controls and regulatory requirements. Contribute to monthly and quarterly financial reporting processes. Profile Equity Exotics Product Control Senior Manager - VP Docklands Canary Wharf Banking A successful Equity Exotics Product Control, VP should have: A strong academic background in accounting, finance, or a related field. Professional qualification such as ACA, ACCA, or CIMA (or equivalent). Experience managing a large team of 6-10 people In-depth knowledge of equity exotic products and financial markets. Proficiency in financial reporting and control processes. Strong analytical and problem-solving skills. Ability to work collaboratively across teams and communicate effectively. Experience with relevant financial systems and tools. Job Offer Competitive salary ranging from £80,000 to £100,000 per annum. Permanent position based in London. Opportunity to work in a leading organisation within the financial services sector. Exposure to complex and innovative equity exotic products. A professional and structured work environment. If you are ready to take the next step in your career as an Equity Exotics Product Control, VP in London, we encourage you to apply today.
Apr 29, 2026
Full time
Equity Exotics Product Control Senior Manager - VP will oversee and manage the financial control and reporting of equity exotic products within the financial services sector whilst managing a large team of 6-10 people. This role in London requires a strong understanding of accounting principles and expertise in product control processes. Client Details This opportunity is with a large organisation in the financial services industry, known for its robust market presence and focus on delivering innovative financial solutions. The organisation offers a professional and structured environment, providing employees with opportunities to work on complex financial products. Description Equity Exotics Product Control Senior Manager - VP Docklands Canary Wharf Banking Oversee the daily P&L production and reporting for equity exotic products. Manage a large team of 6-10 people Ensure accurate balance sheet substantiation and reconciliations for the relevant portfolios. Collaborate with trading desks to understand and explain P&L drivers and variances. Enhance and streamline existing product control processes and reporting tools. Work closely with risk, operations, and technology teams to ensure data accuracy and consistency. Provide insights on valuation, risk, and market trends impacting equity exotic products. Ensure compliance with internal controls and regulatory requirements. Contribute to monthly and quarterly financial reporting processes. Profile Equity Exotics Product Control Senior Manager - VP Docklands Canary Wharf Banking A successful Equity Exotics Product Control, VP should have: A strong academic background in accounting, finance, or a related field. Professional qualification such as ACA, ACCA, or CIMA (or equivalent). Experience managing a large team of 6-10 people In-depth knowledge of equity exotic products and financial markets. Proficiency in financial reporting and control processes. Strong analytical and problem-solving skills. Ability to work collaboratively across teams and communicate effectively. Experience with relevant financial systems and tools. Job Offer Competitive salary ranging from £80,000 to £100,000 per annum. Permanent position based in London. Opportunity to work in a leading organisation within the financial services sector. Exposure to complex and innovative equity exotic products. A professional and structured work environment. If you are ready to take the next step in your career as an Equity Exotics Product Control, VP in London, we encourage you to apply today.
Audit Senior Poole £38,000 - £42,000 Looking to unlock your potential and advance your audit career? In this role, you'll lead diverse and significant client assignments, gaining invaluable experience and exposure. You'll mentor Audit Seniors and Trainees, developing your leadership capability, while benefiting from highly regarded development programmes, continuous support, and bespoke training aligned to your career goals. What's great about this Audit Senior role? Hybrid working model Option to buy up to 5 additional days' holiday Counselling and support services for you and your immediate family Virtual GP access for you and your immediate family Cycle to work scheme Retail, shopping, and gym discounts Gifts to recognise career and family milestones One paid volunteering day per year to support local organisations Your role as an Audit Senior: Planning and carrying out statutory audits of corporate clients, both on-site and in the office. Leading larger and more complex audit assignments. Leading the audit team on-site, ensuring audit procedures are adhered to. Working closely with colleagues and a diverse portfolio of clients. Supporting managers and partners on ad hoc projects and assignments. Supervising and supporting the work of junior team members. Developing and maintaining strong working relationships with clients. Liaising with clients to ensure a smooth and successful client experience. Producing work for Manager and/or Partner review. Identifying technical or client-specific issues and suggesting practical solutions. What you'll need to succeed: You must be ACA/ACCA Qualified with post qualification experience. Statutory audit experience gained in a professional practice environment. Experience of group audits and consolidated financial statements (desirable but not essential). Full clean driving licence with access to a car (desirable but not essential). Highly organised with the ability to plan and manage your own time. Able to work independently and as part of a team. Strong interpersonal skills with the ability to build rapport quickly with clients. Professional and discreet, demonstrating excellent client care. Experience using automated audit software and computer-based accounts and tax systems. Previous experience managing and developing people. What next: You'll be joining a well-established, growing professional services firm with multiple offices across the South West of England. The organisation offers long-term career development opportunities, a supportive and flexible working culture, and a strong focus on training and progression. The firm is widely recognised for its positive workplace culture, commitment to wellbeing, and high-quality development programmes for professionals at all stages of their careers: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Apr 29, 2026
Full time
Audit Senior Poole £38,000 - £42,000 Looking to unlock your potential and advance your audit career? In this role, you'll lead diverse and significant client assignments, gaining invaluable experience and exposure. You'll mentor Audit Seniors and Trainees, developing your leadership capability, while benefiting from highly regarded development programmes, continuous support, and bespoke training aligned to your career goals. What's great about this Audit Senior role? Hybrid working model Option to buy up to 5 additional days' holiday Counselling and support services for you and your immediate family Virtual GP access for you and your immediate family Cycle to work scheme Retail, shopping, and gym discounts Gifts to recognise career and family milestones One paid volunteering day per year to support local organisations Your role as an Audit Senior: Planning and carrying out statutory audits of corporate clients, both on-site and in the office. Leading larger and more complex audit assignments. Leading the audit team on-site, ensuring audit procedures are adhered to. Working closely with colleagues and a diverse portfolio of clients. Supporting managers and partners on ad hoc projects and assignments. Supervising and supporting the work of junior team members. Developing and maintaining strong working relationships with clients. Liaising with clients to ensure a smooth and successful client experience. Producing work for Manager and/or Partner review. Identifying technical or client-specific issues and suggesting practical solutions. What you'll need to succeed: You must be ACA/ACCA Qualified with post qualification experience. Statutory audit experience gained in a professional practice environment. Experience of group audits and consolidated financial statements (desirable but not essential). Full clean driving licence with access to a car (desirable but not essential). Highly organised with the ability to plan and manage your own time. Able to work independently and as part of a team. Strong interpersonal skills with the ability to build rapport quickly with clients. Professional and discreet, demonstrating excellent client care. Experience using automated audit software and computer-based accounts and tax systems. Previous experience managing and developing people. What next: You'll be joining a well-established, growing professional services firm with multiple offices across the South West of England. The organisation offers long-term career development opportunities, a supportive and flexible working culture, and a strong focus on training and progression. The firm is widely recognised for its positive workplace culture, commitment to wellbeing, and high-quality development programmes for professionals at all stages of their careers: As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.
Software Engineering Manager My client, a progressive and ambitious organisation, is seeking an exceptional Software Engineering Manager to lead, energise and elevate their engineering function of approximately 20. This is a pivotal executive-level role, reporting directly to the CEO and working in close partnership with the Chief Architect, where you will play a critical part in shaping both technical direction and commercial outcomes. They are looking for a dynamic, high-impact leader -someone who can inspire teams, drive performance, and combine deep technical expertise with strong commercial acumen. The Role As Head of Software Engineering, you will take full ownership of a 20-person engineering function - building a high-performing, accountable, and motivated team that consistently delivers secure, scalable and commercially aligned technology solutions. This role requires more than technical oversight. You will be a visible and energetic leader who sets the tone, challenges thinking constructively, and ensures engineering is not just a delivery function but a strategic driver of business growth. Working alongside the Chief Architect, you will translate architectural vision into operational excellence, ensuring execution, pace and quality remain uncompromising. Reporting to the CEO, you will contribute at executive level, aligning engineering strategy directly with commercial objectives. Key Responsibilities Strategic & Commercial Leadership Define and execute a clear engineering strategy aligned to business growth and revenue objectives. Partner with the CEO and executive team to ensure technology investment delivers measurable commercial value. Drive performance, efficiency and scalability across the 20-person engineering function. Own budget, resource planning and cost management within engineering. Inspirational People Leadership Lead, mentor and energise a team of approximately 20. Create a culture of accountability, ownership, and continuous improvement. Develop leadership capability within the engineering management layer. Foster an environment that attracts, retains and develops top technical talent. Technical Excellence & Delivery Oversee the design and delivery of secure, scalable, high-quality digital platforms. Ensure best-in-class Agile, DevOps and modern software engineering practices. Maintain hands-on credibility with strong technical depth and architectural understanding. Drive engineering KPIs focused on quality, velocity, stability and customer impact. Collaboration & Executive Influence Work closely with the Chief Architect to ensure architectural vision is effectively implemented. Collaborate cross-functionally with Product, Operations and Commercial teams. Translate complex technical strategy into clear business language for executive stakeholders. Constructively challenge senior leaders where appropriate to ensure optimal outcomes. What We re Looking For We re seeking a confident, commercially astute technology leader who thrives in fast-paced, evolving environments and knows how to get the very best out of their teams. You will bring: Significant senior leadership experience leading multi-disciplinary engineering teams (circa 20+). Proven ability to build, inspire and scale high-performing teams. Strong commercial acumen with experience aligning technology to business growth. Deep technical knowledge and a hands-on engineering background. Experience operating at executive level and influencing senior stakeholders. A track record of delivering secure, scalable platforms in regulated or complex environments (financial services experience desirable). Gravitas, energy and the confidence to influence at CEO level. Benefits: 28 days Holiday + BH Healthcare Hybrid working Interested? Please Click Apply Now! Software Engineering Manager - Manchester
Apr 29, 2026
Full time
Software Engineering Manager My client, a progressive and ambitious organisation, is seeking an exceptional Software Engineering Manager to lead, energise and elevate their engineering function of approximately 20. This is a pivotal executive-level role, reporting directly to the CEO and working in close partnership with the Chief Architect, where you will play a critical part in shaping both technical direction and commercial outcomes. They are looking for a dynamic, high-impact leader -someone who can inspire teams, drive performance, and combine deep technical expertise with strong commercial acumen. The Role As Head of Software Engineering, you will take full ownership of a 20-person engineering function - building a high-performing, accountable, and motivated team that consistently delivers secure, scalable and commercially aligned technology solutions. This role requires more than technical oversight. You will be a visible and energetic leader who sets the tone, challenges thinking constructively, and ensures engineering is not just a delivery function but a strategic driver of business growth. Working alongside the Chief Architect, you will translate architectural vision into operational excellence, ensuring execution, pace and quality remain uncompromising. Reporting to the CEO, you will contribute at executive level, aligning engineering strategy directly with commercial objectives. Key Responsibilities Strategic & Commercial Leadership Define and execute a clear engineering strategy aligned to business growth and revenue objectives. Partner with the CEO and executive team to ensure technology investment delivers measurable commercial value. Drive performance, efficiency and scalability across the 20-person engineering function. Own budget, resource planning and cost management within engineering. Inspirational People Leadership Lead, mentor and energise a team of approximately 20. Create a culture of accountability, ownership, and continuous improvement. Develop leadership capability within the engineering management layer. Foster an environment that attracts, retains and develops top technical talent. Technical Excellence & Delivery Oversee the design and delivery of secure, scalable, high-quality digital platforms. Ensure best-in-class Agile, DevOps and modern software engineering practices. Maintain hands-on credibility with strong technical depth and architectural understanding. Drive engineering KPIs focused on quality, velocity, stability and customer impact. Collaboration & Executive Influence Work closely with the Chief Architect to ensure architectural vision is effectively implemented. Collaborate cross-functionally with Product, Operations and Commercial teams. Translate complex technical strategy into clear business language for executive stakeholders. Constructively challenge senior leaders where appropriate to ensure optimal outcomes. What We re Looking For We re seeking a confident, commercially astute technology leader who thrives in fast-paced, evolving environments and knows how to get the very best out of their teams. You will bring: Significant senior leadership experience leading multi-disciplinary engineering teams (circa 20+). Proven ability to build, inspire and scale high-performing teams. Strong commercial acumen with experience aligning technology to business growth. Deep technical knowledge and a hands-on engineering background. Experience operating at executive level and influencing senior stakeholders. A track record of delivering secure, scalable platforms in regulated or complex environments (financial services experience desirable). Gravitas, energy and the confidence to influence at CEO level. Benefits: 28 days Holiday + BH Healthcare Hybrid working Interested? Please Click Apply Now! Software Engineering Manager - Manchester
Your New Company Are you a qualified Management or Commercial Accountant (CIMA, ACCA or ACA), ideally with experience in professional services? We are seeking an analytical and commercially minded finance professional to support a highly regarded global law firm, providing insight, planning support and trusted financial advice to senior stakeholders. Would also suit a first-time mover from a Chartered Accountancy Firm. Your New Role To provide financial support and analysis to the Commercial Finance Manager and legal groups, including to partners and fee earners covering all aspects of financial performance and control, and ownership of the group's P&L. Prepare and share periodic management information and commentary with senior stakeholders, supporting informed decision-making. Work closely with the CFM and business leaders to review performance trends and support agreed improvement actions. Contribute to ongoing forecasting activity to maintain clear visibility of business performance. Support the development of business plans, budgets and forecasts in collaboration with the Reporting & Planning team and business leadership. Provide financial input and constructive challenge on strategic proposals, including post-implementation review where appropriate. Coordinate the consolidation of legal group and Non-UK office budgets and forecasts into TM1. Support effective management of WIP, billing, cash collection and time recording, working with finance colleagues. Produce regular monitoring information on billing, cash, spend and key metrics. Assist in managing working capital and monitoring expenditure against budget. Ensure timely delivery of routine planning and reporting requirements. Provide financial insight and analysis to support pitches, tenders and commercial discussions. Review profitability across clients, sectors and work types, contributing to discussions on margin improvement. Work with partners and the Business Development team to support effective management of client relationships and commercial terms. Contribute to finance and wider business projects as required. Identify pragmatic opportunities to improve processes, reporting and ways of working. What you'll need to succeed We're looking for someone dynamic with a hands-on approach who will quickly adapt to the business and our systems. ACA, ACCA or CIMA qualified Professional, credible and confident in dealing appropriately with people at all levels. Strong financial and commercial acumen Strong analytical and financial modelling skills Advanced Excel Desirable Previous experience of working in a professional services organisation What you'll get in return Competitive Salary & Benefits Package Permanent 35-hour working week. Hybrid Working Career progression and opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 29, 2026
Full time
Your New Company Are you a qualified Management or Commercial Accountant (CIMA, ACCA or ACA), ideally with experience in professional services? We are seeking an analytical and commercially minded finance professional to support a highly regarded global law firm, providing insight, planning support and trusted financial advice to senior stakeholders. Would also suit a first-time mover from a Chartered Accountancy Firm. Your New Role To provide financial support and analysis to the Commercial Finance Manager and legal groups, including to partners and fee earners covering all aspects of financial performance and control, and ownership of the group's P&L. Prepare and share periodic management information and commentary with senior stakeholders, supporting informed decision-making. Work closely with the CFM and business leaders to review performance trends and support agreed improvement actions. Contribute to ongoing forecasting activity to maintain clear visibility of business performance. Support the development of business plans, budgets and forecasts in collaboration with the Reporting & Planning team and business leadership. Provide financial input and constructive challenge on strategic proposals, including post-implementation review where appropriate. Coordinate the consolidation of legal group and Non-UK office budgets and forecasts into TM1. Support effective management of WIP, billing, cash collection and time recording, working with finance colleagues. Produce regular monitoring information on billing, cash, spend and key metrics. Assist in managing working capital and monitoring expenditure against budget. Ensure timely delivery of routine planning and reporting requirements. Provide financial insight and analysis to support pitches, tenders and commercial discussions. Review profitability across clients, sectors and work types, contributing to discussions on margin improvement. Work with partners and the Business Development team to support effective management of client relationships and commercial terms. Contribute to finance and wider business projects as required. Identify pragmatic opportunities to improve processes, reporting and ways of working. What you'll need to succeed We're looking for someone dynamic with a hands-on approach who will quickly adapt to the business and our systems. ACA, ACCA or CIMA qualified Professional, credible and confident in dealing appropriately with people at all levels. Strong financial and commercial acumen Strong analytical and financial modelling skills Advanced Excel Desirable Previous experience of working in a professional services organisation What you'll get in return Competitive Salary & Benefits Package Permanent 35-hour working week. Hybrid Working Career progression and opportunities What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Company Description About FRP At FRP, we are a leading national business advisory firm based in the UK. With over 900 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory and Restructuring Advisory. Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value. Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description Role overview As a Trainee / Graduate in the Restructuring team, you will be responsible for supporting your colleagues' case portfolio. Your primary goal is to ensure all statutory obligations are met and the Insolvency Practitioner's (IP) duties are upheld to maximise returns for creditors. You will support on caseloads efficiently and effectively, managing your workload independently and meeting critical deadlines, which requires excellent organisational skills. Maintaining a commercial perspective is essential to uphold the firm's reputation and standards. Collaboration with managers, IPs, and other team members is crucial to ensure cases progress smoothly and close in a timely manner. As you develop and gain more experience, you will begin to start managing your own cases and will be supported on these cases by more senior colleagues. Key Responsibilities The duties and responsibilities will vary case to case but are likely to include: Issuing statutory documentation in accordance with case diaries Communicating with creditors to address any queries Preparation of reports, in line with insolvency legislation and best practice (training will be given) Managing own workload to ensure deadlines are met whilst ensuring that work is completed with accuracy and to a high standard Taking responsibility and proactive management of ongoing compliance of cases Provide ongoing support and assistance to other members of the team Attending site visits as and when required Developing and maintaining strong working relationships with accountants/agents/banks/lawyers/financial institutions Further Development FRP is committed to ongoing development and will support further training and professional qualifications. This could include pathways such as the ICAEW Certificate in Insolvency or CPI qualification. Qualifications An expected or obtained 1st or 2:1 degree or alternatively, expected or obtained two A-levels (or an equivalent qualification) for non-graduates GCSE English and Mathematics grade 4 or above Ability to exhibit our core values of being clear, honest and considered in your approach to work Highly motivated team player with excellent communication and interpersonal skills when engaging with clients and colleagues Diligent with keen attention to detail and a professional approach to work Adaptable and flexible approach to work with a genuine willingness to learn Excellent organisational and administration skills with good knowledge of Microsoft Office packages including Word, Excel, and Outlook Additional Information Our Values Straightforward : We provide clear, no-nonsense advice Confident : Our guidance is backed by expertise and evidence Pragmatic : We focus on practical solutions and tangible outcomes Real : We are professional yet approachable, understanding the challenges our clients face Our Commitment to You and the Environment At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on the natural environment. We are always striving to improve in all areas - whether it's our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services - regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive. Our learning and development programmes enable us to invest in growing our employees' careers. We aim to empower our team members to each achieve their potential. We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.
Apr 29, 2026
Full time
Company Description About FRP At FRP, we are a leading national business advisory firm based in the UK. With over 900 team members, including more than 100 partners, we specialise in Corporate Finance, Debt Advisory, Forensic Services, Financial Advisory and Restructuring Advisory. Operating from 35 offices across the UK, Isle of Man and Cyprus, we are dedicated to helping clients navigate complex and difficult situations to create, preserve, and recover value. Our approach is known for being honest, clear, and considered. We provide strategic solutions that cater to a broad range of businesses, from multinational organisations to small enterprises. Our commitment is to deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description Role overview As a Trainee / Graduate in the Restructuring team, you will be responsible for supporting your colleagues' case portfolio. Your primary goal is to ensure all statutory obligations are met and the Insolvency Practitioner's (IP) duties are upheld to maximise returns for creditors. You will support on caseloads efficiently and effectively, managing your workload independently and meeting critical deadlines, which requires excellent organisational skills. Maintaining a commercial perspective is essential to uphold the firm's reputation and standards. Collaboration with managers, IPs, and other team members is crucial to ensure cases progress smoothly and close in a timely manner. As you develop and gain more experience, you will begin to start managing your own cases and will be supported on these cases by more senior colleagues. Key Responsibilities The duties and responsibilities will vary case to case but are likely to include: Issuing statutory documentation in accordance with case diaries Communicating with creditors to address any queries Preparation of reports, in line with insolvency legislation and best practice (training will be given) Managing own workload to ensure deadlines are met whilst ensuring that work is completed with accuracy and to a high standard Taking responsibility and proactive management of ongoing compliance of cases Provide ongoing support and assistance to other members of the team Attending site visits as and when required Developing and maintaining strong working relationships with accountants/agents/banks/lawyers/financial institutions Further Development FRP is committed to ongoing development and will support further training and professional qualifications. This could include pathways such as the ICAEW Certificate in Insolvency or CPI qualification. Qualifications An expected or obtained 1st or 2:1 degree or alternatively, expected or obtained two A-levels (or an equivalent qualification) for non-graduates GCSE English and Mathematics grade 4 or above Ability to exhibit our core values of being clear, honest and considered in your approach to work Highly motivated team player with excellent communication and interpersonal skills when engaging with clients and colleagues Diligent with keen attention to detail and a professional approach to work Adaptable and flexible approach to work with a genuine willingness to learn Excellent organisational and administration skills with good knowledge of Microsoft Office packages including Word, Excel, and Outlook Additional Information Our Values Straightforward : We provide clear, no-nonsense advice Confident : Our guidance is backed by expertise and evidence Pragmatic : We focus on practical solutions and tangible outcomes Real : We are professional yet approachable, understanding the challenges our clients face Our Commitment to You and the Environment At FRP, sustainability is integral to our strategy and operations. Our sustainability depends on building and maintaining meaningful, long-term relationships with all our stakeholders - including our employees, clients, and local communities - while also reducing our impact on the natural environment. We are always striving to improve in all areas - whether it's our people, our clients, our planet or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We are committed to fostering an inclusive, equitable, and diverse culture for our people. We maintain an Equal Opportunities Policy, ensuring that recruitment and employment decisions are based solely on the skills and experience required for our professional services - regardless of ethnicity, race, sexual orientation, disability, or any other protected characteristic. We believe every individual should have the opportunity to thrive. Our learning and development programmes enable us to invest in growing our employees' careers. We aim to empower our team members to each achieve their potential. We are committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our clients' sustainability and success lead to our sustainability and success. We are emotionally invested in our clients right from the beginning.
We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We're business advisors and accountants, with over 30 years of experience we've honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses. Due to ongoing development and growth, we have an exciting new role for a Practice Support Manager to join our modern, centrally located Bournemouth office , close to rail and bus links. A new and interesting role, you will have the opportunity to lead improvements in practice administration and operational efficiency. You will be providing high-quality administrative and operational support. It's a senior role within the administration and practice support function with scope to influence processes. The role focuses on organising, tracking, and coordinating key compliance and regulatory processes, ensuring they run smoothly, consistently, and on time. This is a hands-on support role for someone who is highly organised, systems-minded, and comfortable working across teams. Key responsibilities to include: Overseeing client onboarding and anti-money laundering processes Supporting partners with company secretarial and engagement letter management Reviewing client fees and assisting with proposal preparation Maintaining and analysing practice data Supporting operational teams in client interactions Providing leadership and support to the administration team Recommending and implementing best practice in practice administration processes Leading and delivering practice administration projects About you We are looking for candidates with the following skills and experience: Experience in an administrative, coordination, or operational support role ideally within an accounting practice or other professional services environment Strong IT skills and confidence working with systems, data, and documentation Experience with Microsoft Office 365, Teams and Co-pilot. Comfortable using web based systems. CCH experience would be beneficial Highly organised with strong attention to detail Confident and professional communicator, including with partners Process-driven with the ability to follow up and ensure standards are met Strong IT capability and confidence working with systems and data Discreet, trustworthy, and commercially aware Proactive, improvement-focused, and able to adapt under pressure Full benefits available for the Practice Support Manager Pension scheme 23 days annual leave (excluding bank holidays) increasing by one day per each year of service (up to a maximum of 28 days). Group life assurance 4 x salary Hybrid working - 2 days at home subject to office demands Opportunity to purchase additional holiday days Access to our employee benefits portal - cashback and vouchers on everyday purchases Employee Assistance Programme Employee Referral Bonus - we're always looking for talented individuals to join our team Regular training and development - continuous development and support not only for your professional qualifications but also for your personal goals and aspirations About us TC Group is growing and changing at quite a pace! We're an ambitious group of people with the same aim - to create a consistent, high-quality experience for our clients. Like us, our client list is growing - we're supporting more and more of the UK's ambitious business owners, SME's and large Corporations and it's a real team effort. We're helping them make courageous decisions to grow their businesses. We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds. We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide Sponsorship.
Apr 29, 2026
Full time
We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We're business advisors and accountants, with over 30 years of experience we've honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses. Due to ongoing development and growth, we have an exciting new role for a Practice Support Manager to join our modern, centrally located Bournemouth office , close to rail and bus links. A new and interesting role, you will have the opportunity to lead improvements in practice administration and operational efficiency. You will be providing high-quality administrative and operational support. It's a senior role within the administration and practice support function with scope to influence processes. The role focuses on organising, tracking, and coordinating key compliance and regulatory processes, ensuring they run smoothly, consistently, and on time. This is a hands-on support role for someone who is highly organised, systems-minded, and comfortable working across teams. Key responsibilities to include: Overseeing client onboarding and anti-money laundering processes Supporting partners with company secretarial and engagement letter management Reviewing client fees and assisting with proposal preparation Maintaining and analysing practice data Supporting operational teams in client interactions Providing leadership and support to the administration team Recommending and implementing best practice in practice administration processes Leading and delivering practice administration projects About you We are looking for candidates with the following skills and experience: Experience in an administrative, coordination, or operational support role ideally within an accounting practice or other professional services environment Strong IT skills and confidence working with systems, data, and documentation Experience with Microsoft Office 365, Teams and Co-pilot. Comfortable using web based systems. CCH experience would be beneficial Highly organised with strong attention to detail Confident and professional communicator, including with partners Process-driven with the ability to follow up and ensure standards are met Strong IT capability and confidence working with systems and data Discreet, trustworthy, and commercially aware Proactive, improvement-focused, and able to adapt under pressure Full benefits available for the Practice Support Manager Pension scheme 23 days annual leave (excluding bank holidays) increasing by one day per each year of service (up to a maximum of 28 days). Group life assurance 4 x salary Hybrid working - 2 days at home subject to office demands Opportunity to purchase additional holiday days Access to our employee benefits portal - cashback and vouchers on everyday purchases Employee Assistance Programme Employee Referral Bonus - we're always looking for talented individuals to join our team Regular training and development - continuous development and support not only for your professional qualifications but also for your personal goals and aspirations About us TC Group is growing and changing at quite a pace! We're an ambitious group of people with the same aim - to create a consistent, high-quality experience for our clients. Like us, our client list is growing - we're supporting more and more of the UK's ambitious business owners, SME's and large Corporations and it's a real team effort. We're helping them make courageous decisions to grow their businesses. We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds. We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide Sponsorship.
Location: Portsmouth (hybrid - minimum 2 days per week in the office) Salary : Competitive, depending on experience Role type : Full-time, permanent About the Role We are looking for an experienced Central Finance Manager to play a key leadership role within our growing finance function. This position is ideal for someone who enjoys owning financial reporting end-to-end, setting high standards, developing people, and ensuring that management information is accurate, consistent, and genuinely useful for decision-making. You will lead and support a team of Management Accountants, take ownership of monthly reporting across multiple entities, and act as a senior point of judgement within the finance function. The role also includes the opportunity to support targeted performance improvement activity where additional focus is required. What You'll Be Responsible For Financial Reporting & Control Own the monthly management reporting cycle across a multi-entity structure. Ensure reporting is accurate, timely, consistent, and well-presented. Review and quality-check outputs before senior review. Maintain strong financial controls, reconciliations, and documentation. Leadership & Team Development Lead, mentor, and develop Management Accountants and Assistant Management Accountants. Act as a senior escalation point for technical or judgement-based questions. Support the team in moving beyond reporting numbers to explaining performance drivers and trends. Process & Continuous Improvement Own reporting timetables and delivery discipline. Improve efficiency, clarity, and consistency of finance processes. Work with internal teams and external providers to ensure high-quality outputs. Audit & Stakeholder Support Coordinate information requests related to statutory reporting and audits. Act as a key finance contact for stakeholders, providing clear, reliable information. Ensure finance outputs remain audit-ready throughout the year. Performance Improvement Support Where required, support short, well-defined improvement initiatives for specific business areas. Use financial insight to help identify root causes and improvement actions. Track progress and embed improvements before returning focus fully to BAU delivery. (This element of the role is selective and time-bound - not continuous change management.) What We're Looking For Essential Strong experience in management accounting within a multi-entity or professional services environment. Confident ownership of month-end reporting and financial control. Proven people leadership and coaching experience. Solid technical accounting knowledge and sound judgement. Ability to prioritise effectively and stay calm under pressure. Desirable Practice or audit background. Experience supporting business improvement or stabilisation initiatives. Exposure to outsourced finance or shared-service environments. Confident with Xero ecosystem. Why Join Us A senior, visible role with real ownership and influence. Opportunity to shape how financial reporting operates at scale. Exposure to a broad, diverse group structure. Clear progression opportunities for the right individual. A culture that values high standards, pragmatism, and continuous improvement. We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We're business advisors and accountants, with over 30 years of experience we've honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses. TC Group is growing and changing at quite a pace! We're an ambitious group of people with the same aim - to create a consistent, high-quality experience for our clients. Like us, our client list is growing - we're supporting more and more of the UK's ambitious business owners, SME's and large Corporations and it's a real team effort. We're helping them make courageous decisions to grow their businesses. We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds.
Apr 29, 2026
Full time
Location: Portsmouth (hybrid - minimum 2 days per week in the office) Salary : Competitive, depending on experience Role type : Full-time, permanent About the Role We are looking for an experienced Central Finance Manager to play a key leadership role within our growing finance function. This position is ideal for someone who enjoys owning financial reporting end-to-end, setting high standards, developing people, and ensuring that management information is accurate, consistent, and genuinely useful for decision-making. You will lead and support a team of Management Accountants, take ownership of monthly reporting across multiple entities, and act as a senior point of judgement within the finance function. The role also includes the opportunity to support targeted performance improvement activity where additional focus is required. What You'll Be Responsible For Financial Reporting & Control Own the monthly management reporting cycle across a multi-entity structure. Ensure reporting is accurate, timely, consistent, and well-presented. Review and quality-check outputs before senior review. Maintain strong financial controls, reconciliations, and documentation. Leadership & Team Development Lead, mentor, and develop Management Accountants and Assistant Management Accountants. Act as a senior escalation point for technical or judgement-based questions. Support the team in moving beyond reporting numbers to explaining performance drivers and trends. Process & Continuous Improvement Own reporting timetables and delivery discipline. Improve efficiency, clarity, and consistency of finance processes. Work with internal teams and external providers to ensure high-quality outputs. Audit & Stakeholder Support Coordinate information requests related to statutory reporting and audits. Act as a key finance contact for stakeholders, providing clear, reliable information. Ensure finance outputs remain audit-ready throughout the year. Performance Improvement Support Where required, support short, well-defined improvement initiatives for specific business areas. Use financial insight to help identify root causes and improvement actions. Track progress and embed improvements before returning focus fully to BAU delivery. (This element of the role is selective and time-bound - not continuous change management.) What We're Looking For Essential Strong experience in management accounting within a multi-entity or professional services environment. Confident ownership of month-end reporting and financial control. Proven people leadership and coaching experience. Solid technical accounting knowledge and sound judgement. Ability to prioritise effectively and stay calm under pressure. Desirable Practice or audit background. Experience supporting business improvement or stabilisation initiatives. Exposure to outsourced finance or shared-service environments. Confident with Xero ecosystem. Why Join Us A senior, visible role with real ownership and influence. Opportunity to shape how financial reporting operates at scale. Exposure to a broad, diverse group structure. Clear progression opportunities for the right individual. A culture that values high standards, pragmatism, and continuous improvement. We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We're business advisors and accountants, with over 30 years of experience we've honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses. TC Group is growing and changing at quite a pace! We're an ambitious group of people with the same aim - to create a consistent, high-quality experience for our clients. Like us, our client list is growing - we're supporting more and more of the UK's ambitious business owners, SME's and large Corporations and it's a real team effort. We're helping them make courageous decisions to grow their businesses. We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds.
Caring for Communities and People
Swindon, Wiltshire
Every child deserves a loving home - help us to make this happen CCP is seeking to operate Children's Homes to provide safe, stable and high-quality residential care for children and young people, in partnership with Swindon Borough Council. We are looking for a Senior Residential Support Worker to work alongside our Responsible Individual, Registered Manager and Deputy Manager in building this exciting project from the ground up. This is a great opportunity to help us shape the home from the beginning, ensuring it is person-centred, trauma-informed, and committed to providing outstanding care. CCP has over 35 years of experience delivering high-quality services, and we will be building on our three Ofsted supported accommodation registrations to help ensure that children who need care in Swindon have a home locally. In your role you will: Play a key role in the day-to-day care of children and young people within the home Be a positive role model, providing guidance and support to the team Help to ensure the delivery of high-quality, nurturing care Help to ensure the home is meeting Ofsted Quality standards Promote a culture where children's voices are central to all decision making Promote a home environment that supports study, learning and personal growth Support the Registered Manager and Deputy Manager by providing visible, confident and accountable leadership of the home We are looking for someone with: Experience working with children, young people and families Strong understanding of contextual safeguarding Good knowledge of Ofsted regulations and Quality Standards Flexibility with regards to the rota and the changing needs of the children and young people A relevant qualification in Residential Childcare and a commitment to ongoing professional development A full UK driving licence and access to their own transport No two days are the same, and the work you will do is truly going to make a difference. This is an opportunity to make a real difference in the lives of children- providing stability, care, and hope for a brighter tomorrow.
Apr 29, 2026
Full time
Every child deserves a loving home - help us to make this happen CCP is seeking to operate Children's Homes to provide safe, stable and high-quality residential care for children and young people, in partnership with Swindon Borough Council. We are looking for a Senior Residential Support Worker to work alongside our Responsible Individual, Registered Manager and Deputy Manager in building this exciting project from the ground up. This is a great opportunity to help us shape the home from the beginning, ensuring it is person-centred, trauma-informed, and committed to providing outstanding care. CCP has over 35 years of experience delivering high-quality services, and we will be building on our three Ofsted supported accommodation registrations to help ensure that children who need care in Swindon have a home locally. In your role you will: Play a key role in the day-to-day care of children and young people within the home Be a positive role model, providing guidance and support to the team Help to ensure the delivery of high-quality, nurturing care Help to ensure the home is meeting Ofsted Quality standards Promote a culture where children's voices are central to all decision making Promote a home environment that supports study, learning and personal growth Support the Registered Manager and Deputy Manager by providing visible, confident and accountable leadership of the home We are looking for someone with: Experience working with children, young people and families Strong understanding of contextual safeguarding Good knowledge of Ofsted regulations and Quality Standards Flexibility with regards to the rota and the changing needs of the children and young people A relevant qualification in Residential Childcare and a commitment to ongoing professional development A full UK driving licence and access to their own transport No two days are the same, and the work you will do is truly going to make a difference. This is an opportunity to make a real difference in the lives of children- providing stability, care, and hope for a brighter tomorrow.
We are opening a new children's residential home and supported living service, and we are looking for a Registered Manager to lead it. This is a rare opportunity to establish a service from the very beginning building the team, embedding the culture, and setting the standards that will shape the experience of every child who comes through the door. If you are an experienced Registered Manager, or a Deputy ready to step up, who genuinely cares about the lives of children with learning disabilities, autism and complex needs we would love to hear from you. About Us Striving For Independence Care Solutions (SFI) is a values-driven provider of care homes, supported living, and domiciliary care services across Brent, Harrow, and the surrounding areas. We are now expanding into children's residential and supported living provision for children and young people with learning disabilities, autism, and complex needs. Our focus is simple: to deliver high-quality, person-centred care that empowers children and young people to live safe, fulfilling, and meaningful lives. We specialise in supporting individuals transitioning from family homes, hospital settings, assessment and treatment units, and other specialist placements creating stable, nurturing community environments. The Opportunity As Registered Manager, you will: • Establish and shape a brand new children's home and supported living service • Lead and develop a high-performing, child-centred team • Drive quality, compliance, and outcomes for children with complex needs • Prepare for and lead Ofsted inspections, with the aim of achieving and maintaining Good or Outstanding ratings • Work closely with senior leadership, with real influence over service development and growth This is a key leadership appointment with progression potential to Responsible Individual or Operations Manager as the service grows. What You'll Do Lead with vision and integrity • Create a safe, nurturing, and therapeutic home culture • Be a strong advocate for children and young people • Empower your team to deliver child-centred, outcome-focused care • Embed therapeutic approaches such as Positive Behaviour Support and trauma-informed care Own Ofsted compliance and readiness • Register with and act as the Ofsted Registered Manager • Ensure full compliance with the Children's Homes (England) Regulations 2015 and Quality Standards • Lead and prepare for Ofsted inspections • Drive continuous improvement to achieve and maintain Good or Outstanding ratings Champion safeguarding and care excellence • Lead safeguarding practice and promote a strong safeguarding culture • Oversee care planning, risk management, and reviews • Ensure safe medication practices and accurate record keeping Build, develop, and retain your team • Recruit, lead, and develop a high-performing staff team • Conduct supervisions, appraisals, and performance management • Support staff development including Level 3 and Level 5 pathways • Build a positive, inclusive, and accountable team culture Operate the service effectively • Manage rotas, ensure safe staffing levels, and oversee budgets • Monitor KPIs, service quality, and outcomes • Build strong relationships with Local Authorities, Commissioners, families, and professionals • Participate in the on-call rota (shared across the leadership team) What You'll Bring Essential • Experience as a Registered Manager or Deputy Manager in a children's residential setting • Level 5 Diploma in Leadership and Management for Residential Childcare (or working towards) • Strong, current knowledge of Ofsted regulations and Children's Homes legislation • Proven leadership and team management experience • Strong safeguarding knowledge and instinct • Full UK driving licence Desirable • Experience supporting children with learning disabilities, autism, and complex needs • Track record of achieving or maintaining Good/Outstanding Ofsted ratings • Knowledge of Positive Behaviour Support (PBS) and trauma-informed practice • Experience of opening or developing a new service What We Offer • Salary £35,000 £40,000 (depending on experience) • Discretionary performance bonus linked to Ofsted outcomes, occupancy, staff retention, and service quality taking total package potential to circa £45,000+ • Clear progression path to Responsible Individual or Operations Manager roles • 28 days annual leave (including bank holidays) • Ongoing training and funded qualifications • Supportive senior leadership team and direct access to the Director • Referral bonus scheme • The genuine opportunity to build something meaningful from the ground up Our Values We are looking for someone who shares our commitment to: • Quality and continuous improvement • Compassion and child-centred care • Dignity and respect • Trust, teamwork, and accountability Safeguarding SFI is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All roles are subject to enhanced DBS checks and safer recruitment processes. Ready to apply? Click "Apply Now" to submit your application. Please include a CV with full employment history and a cover letter explaining your interest in this role and what you would bring to a brand new service. We are reviewing applications on a rolling basis early applications are encouraged. Interviews will be held during the week commencing 18 May 2026. Join us in shaping high-quality children's services and making a lasting difference.
Apr 29, 2026
Full time
We are opening a new children's residential home and supported living service, and we are looking for a Registered Manager to lead it. This is a rare opportunity to establish a service from the very beginning building the team, embedding the culture, and setting the standards that will shape the experience of every child who comes through the door. If you are an experienced Registered Manager, or a Deputy ready to step up, who genuinely cares about the lives of children with learning disabilities, autism and complex needs we would love to hear from you. About Us Striving For Independence Care Solutions (SFI) is a values-driven provider of care homes, supported living, and domiciliary care services across Brent, Harrow, and the surrounding areas. We are now expanding into children's residential and supported living provision for children and young people with learning disabilities, autism, and complex needs. Our focus is simple: to deliver high-quality, person-centred care that empowers children and young people to live safe, fulfilling, and meaningful lives. We specialise in supporting individuals transitioning from family homes, hospital settings, assessment and treatment units, and other specialist placements creating stable, nurturing community environments. The Opportunity As Registered Manager, you will: • Establish and shape a brand new children's home and supported living service • Lead and develop a high-performing, child-centred team • Drive quality, compliance, and outcomes for children with complex needs • Prepare for and lead Ofsted inspections, with the aim of achieving and maintaining Good or Outstanding ratings • Work closely with senior leadership, with real influence over service development and growth This is a key leadership appointment with progression potential to Responsible Individual or Operations Manager as the service grows. What You'll Do Lead with vision and integrity • Create a safe, nurturing, and therapeutic home culture • Be a strong advocate for children and young people • Empower your team to deliver child-centred, outcome-focused care • Embed therapeutic approaches such as Positive Behaviour Support and trauma-informed care Own Ofsted compliance and readiness • Register with and act as the Ofsted Registered Manager • Ensure full compliance with the Children's Homes (England) Regulations 2015 and Quality Standards • Lead and prepare for Ofsted inspections • Drive continuous improvement to achieve and maintain Good or Outstanding ratings Champion safeguarding and care excellence • Lead safeguarding practice and promote a strong safeguarding culture • Oversee care planning, risk management, and reviews • Ensure safe medication practices and accurate record keeping Build, develop, and retain your team • Recruit, lead, and develop a high-performing staff team • Conduct supervisions, appraisals, and performance management • Support staff development including Level 3 and Level 5 pathways • Build a positive, inclusive, and accountable team culture Operate the service effectively • Manage rotas, ensure safe staffing levels, and oversee budgets • Monitor KPIs, service quality, and outcomes • Build strong relationships with Local Authorities, Commissioners, families, and professionals • Participate in the on-call rota (shared across the leadership team) What You'll Bring Essential • Experience as a Registered Manager or Deputy Manager in a children's residential setting • Level 5 Diploma in Leadership and Management for Residential Childcare (or working towards) • Strong, current knowledge of Ofsted regulations and Children's Homes legislation • Proven leadership and team management experience • Strong safeguarding knowledge and instinct • Full UK driving licence Desirable • Experience supporting children with learning disabilities, autism, and complex needs • Track record of achieving or maintaining Good/Outstanding Ofsted ratings • Knowledge of Positive Behaviour Support (PBS) and trauma-informed practice • Experience of opening or developing a new service What We Offer • Salary £35,000 £40,000 (depending on experience) • Discretionary performance bonus linked to Ofsted outcomes, occupancy, staff retention, and service quality taking total package potential to circa £45,000+ • Clear progression path to Responsible Individual or Operations Manager roles • 28 days annual leave (including bank holidays) • Ongoing training and funded qualifications • Supportive senior leadership team and direct access to the Director • Referral bonus scheme • The genuine opportunity to build something meaningful from the ground up Our Values We are looking for someone who shares our commitment to: • Quality and continuous improvement • Compassion and child-centred care • Dignity and respect • Trust, teamwork, and accountability Safeguarding SFI is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All roles are subject to enhanced DBS checks and safer recruitment processes. Ready to apply? Click "Apply Now" to submit your application. Please include a CV with full employment history and a cover letter explaining your interest in this role and what you would bring to a brand new service. We are reviewing applications on a rolling basis early applications are encouraged. Interviews will be held during the week commencing 18 May 2026. Join us in shaping high-quality children's services and making a lasting difference.
Maintenance Manager (Electrical) Kent - Rochester Full Time Salary: £55,000 to £60,000 per annum, depending on qualifications and experience, Plus Car or Car Allowance, Plus Flexible Benefits Package + On Call Escalation fee Summary NG Bailey Facilities Services is recruiting for an experienced Maintenance Manager on the prestigious South East Trains LTD Contract. As the Maintenance Manager, you will lead a team of technicians to deliver exceptional service across multiple railway stations in the South-East. Your key responsibilities will include ensuring the highest standards in health and safety, customer service, quality assurance, and statutory compliance. You will oversee adherence to NG Bailey systems and procedures to maintain operational excellence, while leading from the front in a fast-paced, safety-critical environment. This is a high-impact role offering the opportunity to take ownership of a dynamic, multi-skilled team and drive performance across a live rail contract. The role requires a Personal Trackside Safety (PTS) qualification, which will be provided through training. In addition to a strong electrical background, this role requires a broad understanding of building services, including mechanical systems, plumbing services, and building fabric maintenance, ensuring a fully integrated approach to service delivery across all assets. The Maintenance Manager will need to have experience in Electrical Installation Condition Reports (EICRs), electrical installations, and minor works, ensuring compliance with industry standards and the delivery of high-quality services. Some of the key deliverables in this role will include: Lead the team in the provision of excellent service delivery by monitoring performance, taking corrective action where necessary, and escalating to the Account Manager as appropriate. Undertake risk assessments and safety audits in line with relevant legislation and NG Bailey Health and Safety procedures. Ensure compliance with statutory regulations across electrical, mechanical, plumbing, and fabric disciplines, supporting a culture of continuous improvement. Work with the Account Manager to monitor the client's statutory compliance tracker. Develop strong client relationships and identify additional work opportunities. Manage subcontractor works, ensuring compliance with NG Bailey procurement processes and client procedures. Monitor completion of PPM, reactive, and quoted works via CAFM and client systems. Liaise with the on-site helpdesk team to ensure effective deployment of technicians and achievement of SLA/KPI targets. Support mobilisation and ongoing operation of contracts and additional sites. Deliver toolbox talks and monthly team meetings in line with SHEQ requirements. Produce quotes and manage tender returns for small to medium-sized works. Complete monthly performance reporting in collaboration with the Account Manager. Working hours: Working hours are 40 hours per week - Monday to Friday, with an OOH escalation rota of 1 in 3 weeks What we're looking for : An experienced Maintenance Manager delivering a high standard of building services provision (planned and reactive), with a strong focus on customer service and operational excellence. You will demonstrate: A strong electrical background, supported by relevant qualifications. A broad, practical understanding of mechanical building services, plumbing systems, and building fabric maintenance. Experience managing multi-disciplinary teams across a live operational environment. Strong knowledge of compliance, statutory requirements, and safe systems of work. Qualifications: Completed a recognised Electrical Apprenticeship (Preferred, not Essential) City and Guilds 236 Parts 1&2 OR equivalent City and Guilds th Edition City and Guilds 2391 (Desirable) Personal Track Safety - PTS (Desirable, not Essential) IOSH Working / Managing Safely (Desirable) Safe system of Work Procedure - PTW; RAMS etc (Desirable) L8 Training (Desirable) Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Salary: £55,000 to £60,000 per annum, depending on qualifications and experience, Plus Car or Car Allowance, Plus Flexible Benefits Package + On Call Escalation fee 25 Days Holidays plus Public Holidays Pension with a leading provider and employer contribution Sick Pay Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Apr 29, 2026
Full time
Maintenance Manager (Electrical) Kent - Rochester Full Time Salary: £55,000 to £60,000 per annum, depending on qualifications and experience, Plus Car or Car Allowance, Plus Flexible Benefits Package + On Call Escalation fee Summary NG Bailey Facilities Services is recruiting for an experienced Maintenance Manager on the prestigious South East Trains LTD Contract. As the Maintenance Manager, you will lead a team of technicians to deliver exceptional service across multiple railway stations in the South-East. Your key responsibilities will include ensuring the highest standards in health and safety, customer service, quality assurance, and statutory compliance. You will oversee adherence to NG Bailey systems and procedures to maintain operational excellence, while leading from the front in a fast-paced, safety-critical environment. This is a high-impact role offering the opportunity to take ownership of a dynamic, multi-skilled team and drive performance across a live rail contract. The role requires a Personal Trackside Safety (PTS) qualification, which will be provided through training. In addition to a strong electrical background, this role requires a broad understanding of building services, including mechanical systems, plumbing services, and building fabric maintenance, ensuring a fully integrated approach to service delivery across all assets. The Maintenance Manager will need to have experience in Electrical Installation Condition Reports (EICRs), electrical installations, and minor works, ensuring compliance with industry standards and the delivery of high-quality services. Some of the key deliverables in this role will include: Lead the team in the provision of excellent service delivery by monitoring performance, taking corrective action where necessary, and escalating to the Account Manager as appropriate. Undertake risk assessments and safety audits in line with relevant legislation and NG Bailey Health and Safety procedures. Ensure compliance with statutory regulations across electrical, mechanical, plumbing, and fabric disciplines, supporting a culture of continuous improvement. Work with the Account Manager to monitor the client's statutory compliance tracker. Develop strong client relationships and identify additional work opportunities. Manage subcontractor works, ensuring compliance with NG Bailey procurement processes and client procedures. Monitor completion of PPM, reactive, and quoted works via CAFM and client systems. Liaise with the on-site helpdesk team to ensure effective deployment of technicians and achievement of SLA/KPI targets. Support mobilisation and ongoing operation of contracts and additional sites. Deliver toolbox talks and monthly team meetings in line with SHEQ requirements. Produce quotes and manage tender returns for small to medium-sized works. Complete monthly performance reporting in collaboration with the Account Manager. Working hours: Working hours are 40 hours per week - Monday to Friday, with an OOH escalation rota of 1 in 3 weeks What we're looking for : An experienced Maintenance Manager delivering a high standard of building services provision (planned and reactive), with a strong focus on customer service and operational excellence. You will demonstrate: A strong electrical background, supported by relevant qualifications. A broad, practical understanding of mechanical building services, plumbing systems, and building fabric maintenance. Experience managing multi-disciplinary teams across a live operational environment. Strong knowledge of compliance, statutory requirements, and safe systems of work. Qualifications: Completed a recognised Electrical Apprenticeship (Preferred, not Essential) City and Guilds 236 Parts 1&2 OR equivalent City and Guilds th Edition City and Guilds 2391 (Desirable) Personal Track Safety - PTS (Desirable, not Essential) IOSH Working / Managing Safely (Desirable) Safe system of Work Procedure - PTW; RAMS etc (Desirable) L8 Training (Desirable) Benefits: We're always evolving our benefits to ensure we're attracting and retaining great people. Salary: £55,000 to £60,000 per annum, depending on qualifications and experience, Plus Car or Car Allowance, Plus Flexible Benefits Package + On Call Escalation fee 25 Days Holidays plus Public Holidays Pension with a leading provider and employer contribution Sick Pay Personal Wellbeing and Volunteer Days Private Medical Insurance Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) Flexible benefits to suit from Dental Insurance, Gym Memberships, Give As You Earn, Travel Insurance, Tax Free Bikes. Personal development programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Hertfordshire Mind Network
Hemel Hempstead, Hertfordshire
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope , Courage , Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Services Manager (Nightlight Crisis) Reference: 346 Salary: £41,000 - £42,000 per annum Hours: Full time, 37.5 hours per week Typical working pattern: 10am-6pm or 11am-7pm, with some flexibility required Contract: Permanent Reports to: Director of Crisis, Counselling and Children & Young People Working base: Watford Wellbeing Centre or Hemel Crisis House can be negotiated About the Nightlight Crisis Service Hertfordshire Mind Network (HMN) has been delivering Nightlight, part of Hertfordshire s crisis alternatives pathway, for the last 8 years. We are proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a senior member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. The objectives of HMN s Nightlight Crisis provision is to: Improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire. Provide 24/7 365 support for individuals experiencing a mental health crisis. Increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers. Remain a source of independent support for all service users. Provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services. About the Role As a member of the HMN Senior Management Team (SMT) and the Service Manager for our Crisis provision across Hertfordshire (Nightlight), you will be leading the total provision of our 24/7 365 week Crisis House, Daylight, Helpline and Crisis Cafés. You will also oversee our A&E Liaison Project, supporting staff operating in A&E to divert individuals into community crisis provision. You will ensure the provision is safe, effective and person centered; be accountable for achieving KPI s, data reporting to Commissioners and the wider SMT & CEO, and develop the service using evidence based data, strategic thought & planning. The successful candidate will be highly proficient manager with proven knowledge, skills and abilities as a leader and manager and have experience of developing and delivering mental health services within a health and social care setting, strong experience of managing the delivery of contracts, working to deadlines and achieving outputs, significant proven knowledge and skills around services working with adults with mental health needs and demonstrable understanding of relevant legislation and policies such as the Data Protection Act, Safeguarding and Protection of Vulnerable Adults, Safeguarding Children and the Mental Health Act and they will have a willingness to travel to locations across Hertfordshire. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Being able to drive and having access to your own vehicle is essential for this role. Closing date for receipt of applications is Monday 25th May 2026. Interviews to be held on Monday 1st June 2026 at our Watford Wellbeing Centre N.B . Please quote reference number 346 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please.
Apr 29, 2026
Full time
Do you want to support people with mental health issues in a moment of crisis? Are you calm, non-judgemental and able to work effectively with people experiencing distress? If you can embody our values of Hope , Courage , Togetherness , and Responsiveness , and want to help others build resilience and manage their wellbeing, we d love to hear from you. Services Manager (Nightlight Crisis) Reference: 346 Salary: £41,000 - £42,000 per annum Hours: Full time, 37.5 hours per week Typical working pattern: 10am-6pm or 11am-7pm, with some flexibility required Contract: Permanent Reports to: Director of Crisis, Counselling and Children & Young People Working base: Watford Wellbeing Centre or Hemel Crisis House can be negotiated About the Nightlight Crisis Service Hertfordshire Mind Network (HMN) has been delivering Nightlight, part of Hertfordshire s crisis alternatives pathway, for the last 8 years. We are proud to provide urgent support, crisis intervention and emotional support to people experiencing a mental health crisis in Hertfordshire as an alternative to statutory pathways. We provide support to adults across Hertfordshire 7 days a week, 365 days a year through our Helpline, Crisis Cafes and 24/7 Crisis House. We aim to provide a safe space for people in crisis to talk and feel supported, be listened to without judgement, access relevant support with problem solving and facilitate access to external services when necessary. As a senior member of our diverse team, you will work closely with service users in crisis by using a person-centred approach to ensure that each individual is supported with dignity and respect. By honouring the individual experience of each service user, we are able to respect their autonomy as well as encourage and facilitate positive steps towards management of crisis and recovery. The objectives of HMN s Nightlight Crisis provision is to: Improve the mental and emotional wellbeing of people experiencing a mental health crisis in Hertfordshire. Provide 24/7 365 support for individuals experiencing a mental health crisis. Increase early access to help for people experiencing a mental health crisis in Hertfordshire, by providing a clear and effective pathway to other services provided by HMN and other third sector and statutory providers. Remain a source of independent support for all service users. Provide an alternative pathway to people in distress and crisis to support better outcomes and reduce the demand on statutory crisis services and emergency services. About the Role As a member of the HMN Senior Management Team (SMT) and the Service Manager for our Crisis provision across Hertfordshire (Nightlight), you will be leading the total provision of our 24/7 365 week Crisis House, Daylight, Helpline and Crisis Cafés. You will also oversee our A&E Liaison Project, supporting staff operating in A&E to divert individuals into community crisis provision. You will ensure the provision is safe, effective and person centered; be accountable for achieving KPI s, data reporting to Commissioners and the wider SMT & CEO, and develop the service using evidence based data, strategic thought & planning. The successful candidate will be highly proficient manager with proven knowledge, skills and abilities as a leader and manager and have experience of developing and delivering mental health services within a health and social care setting, strong experience of managing the delivery of contracts, working to deadlines and achieving outputs, significant proven knowledge and skills around services working with adults with mental health needs and demonstrable understanding of relevant legislation and policies such as the Data Protection Act, Safeguarding and Protection of Vulnerable Adults, Safeguarding Children and the Mental Health Act and they will have a willingness to travel to locations across Hertfordshire. We offer: Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 29 days after 5 years employment (plus 8 days Bank Holidays) An additional day of leave each year for your birthday following completion of probation period. Ongoing training relevant to your role. An Employee Assistance Programme. Health cover (after 6 months employment) compensation payment for Optical, Dental, Chiropody and Therapy Treatments. Being able to drive and having access to your own vehicle is essential for this role. Closing date for receipt of applications is Monday 25th May 2026. Interviews to be held on Monday 1st June 2026 at our Watford Wellbeing Centre N.B . Please quote reference number 346 when completing your application for this role. Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs. Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team. No agencies please.
Supported Lodgings Coordinator (7 Months FTC) Apply to shape a brand new Supported Lodgings service where your skills directly create safe homes, stronger futures and lasting independence for young people at risk of homelessness. Location: Wigan Salary: £28,836 per annum Closing Date: 17 May, 2026 Employment Type: Fixed Term Contract Hours per week: 37.5 About the Role Supported Lodgings Coordinator (Wigan) - 7 Months FTC Help shape a new Supported Lodgings service and make a real difference to young people aged . In this fast paced role, you ll assess need and risk, coordinate placements with trained community hosts, and provide practical, strengths based support that helps young people build stability, skills and confidence on their journey to independent living. You ll also recruit, train and support hosts, work closely with partners across housing, care and safeguarding, and actively promote the service in the local community. If you have experience supporting young people at risk of homelessness, strong safeguarding skills and the energy to build trusted relationships, this is a chance to turn commitment into action and deliver lasting change. Please note that this job opportunity is offered as a full-time (37.5 hours a week), fixed term contract role ( 7-Months FTC ). Key Deliverables Young People To be the first point of contact for young people and referral partners wanting to access the Supported Lodgings service. You will lead on the assessment of needs and risk, predominantly focused on suitable risk management plans for the safeguarding, matching and placement of young people in the homes of hosts Arrange all aspects of a young person s stay with a host, ensuring they feel welcomed and supported, taking into account the support needs of individuals. You will have responsibility for ensuring the health and safety of the environment for young people and hosts through regular checks and reporting. You will provide regular support and planning sessions for young people To work with young people, hosts and other agencies, to prepare them for independent living and access longer term, appropriate accommodation using support plans. You will be part of a team responsible for a 24 hour on call service Host Recruitment and Support You will recruit, vet and train hosts both formally and informally ensuring that host recruitment policies and procedures are implemented. You will support and provide regular supervision to hosts. You will be proactive in maintaining host skills and motivation, including training and celebration events, and provide opportunities for them to shape service delivery. You will be responsible for carrying out regular checks on host accommodation and assisting them to make necessary changes. You will ensure that all hosts are made to feel safe, secure and valued. External Relationships You will proactively work in partnership with multiple agencies including statutory teams, to support the well being and ongoing housing needs of young people, working in accordance with safeguarding, data protection and information sharing protocols. You will lead on the active promotion and selling of the Supported Lodgings service to all potential hosts and referral partners, across the voluntary/statutory sectors and within the wider local community. Others You will be an active member of the Prevention Team, working collaboratively and effectively with your line manager. You will be responsible for maintaining up to date records on all young people and hosts, supporting service management with all aspects of report requirements. The post will require some flexible working including evenings and weekends. You will ensure the safety and wellbeing of young people and hosts in the service at all times, including using safeguarding and emergency alert procedures as applicable Ensure financial and payment systems are completed in line with Depaul s financial policy and procedures Work in line with Depaul s policies and procedures, including EDI, Safeguarding, Health and Safety and Lone Working, adopting our Endeavour approach to working with young people. You will undertake further duties as commensurate to the role and identified by your line manager. What we are looking for from you Person Specification When completing your application form please address all the points set out below. Experience and an understanding of working with people experiencing homelessness, or people in crisis Experience of supporting young people with their support needs, working closely with other key professionals. Experience of writing, implementing and evaluating risk assessments Experience of supervising or supporting hosts or staff Experience of working under pressure with the ability to respond to conflicting demands and challenging situations. Ability to find creative and positive solutions to problems, using own initiative An understanding and commitment to working in an assets based way Good literacy, numeracy and IT skills and the ability to maintain concise and accurate records Able to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion Commitment to working in a manner, which promotes diversity, equality and inclusion. Personal and professional integrity High level understanding of professional boundaries and ability to maintain them What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About Depaul UK In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we re united by our shared values and mission to end homelessness.
Apr 29, 2026
Full time
Supported Lodgings Coordinator (7 Months FTC) Apply to shape a brand new Supported Lodgings service where your skills directly create safe homes, stronger futures and lasting independence for young people at risk of homelessness. Location: Wigan Salary: £28,836 per annum Closing Date: 17 May, 2026 Employment Type: Fixed Term Contract Hours per week: 37.5 About the Role Supported Lodgings Coordinator (Wigan) - 7 Months FTC Help shape a new Supported Lodgings service and make a real difference to young people aged . In this fast paced role, you ll assess need and risk, coordinate placements with trained community hosts, and provide practical, strengths based support that helps young people build stability, skills and confidence on their journey to independent living. You ll also recruit, train and support hosts, work closely with partners across housing, care and safeguarding, and actively promote the service in the local community. If you have experience supporting young people at risk of homelessness, strong safeguarding skills and the energy to build trusted relationships, this is a chance to turn commitment into action and deliver lasting change. Please note that this job opportunity is offered as a full-time (37.5 hours a week), fixed term contract role ( 7-Months FTC ). Key Deliverables Young People To be the first point of contact for young people and referral partners wanting to access the Supported Lodgings service. You will lead on the assessment of needs and risk, predominantly focused on suitable risk management plans for the safeguarding, matching and placement of young people in the homes of hosts Arrange all aspects of a young person s stay with a host, ensuring they feel welcomed and supported, taking into account the support needs of individuals. You will have responsibility for ensuring the health and safety of the environment for young people and hosts through regular checks and reporting. You will provide regular support and planning sessions for young people To work with young people, hosts and other agencies, to prepare them for independent living and access longer term, appropriate accommodation using support plans. You will be part of a team responsible for a 24 hour on call service Host Recruitment and Support You will recruit, vet and train hosts both formally and informally ensuring that host recruitment policies and procedures are implemented. You will support and provide regular supervision to hosts. You will be proactive in maintaining host skills and motivation, including training and celebration events, and provide opportunities for them to shape service delivery. You will be responsible for carrying out regular checks on host accommodation and assisting them to make necessary changes. You will ensure that all hosts are made to feel safe, secure and valued. External Relationships You will proactively work in partnership with multiple agencies including statutory teams, to support the well being and ongoing housing needs of young people, working in accordance with safeguarding, data protection and information sharing protocols. You will lead on the active promotion and selling of the Supported Lodgings service to all potential hosts and referral partners, across the voluntary/statutory sectors and within the wider local community. Others You will be an active member of the Prevention Team, working collaboratively and effectively with your line manager. You will be responsible for maintaining up to date records on all young people and hosts, supporting service management with all aspects of report requirements. The post will require some flexible working including evenings and weekends. You will ensure the safety and wellbeing of young people and hosts in the service at all times, including using safeguarding and emergency alert procedures as applicable Ensure financial and payment systems are completed in line with Depaul s financial policy and procedures Work in line with Depaul s policies and procedures, including EDI, Safeguarding, Health and Safety and Lone Working, adopting our Endeavour approach to working with young people. You will undertake further duties as commensurate to the role and identified by your line manager. What we are looking for from you Person Specification When completing your application form please address all the points set out below. Experience and an understanding of working with people experiencing homelessness, or people in crisis Experience of supporting young people with their support needs, working closely with other key professionals. Experience of writing, implementing and evaluating risk assessments Experience of supervising or supporting hosts or staff Experience of working under pressure with the ability to respond to conflicting demands and challenging situations. Ability to find creative and positive solutions to problems, using own initiative An understanding and commitment to working in an assets based way Good literacy, numeracy and IT skills and the ability to maintain concise and accurate records Able to demonstrate clear understanding of safeguarding requirements and procedures and follow them through to conclusion Commitment to working in a manner, which promotes diversity, equality and inclusion. Personal and professional integrity High level understanding of professional boundaries and ability to maintain them What You ll Receive Tailored training and development Flexible working options where suitable 26 days annual leave, rising with service Family friendly leave policies Pension scheme with employer contributions up to 7% Employee Assistance Programme with 24/7 GP access Discounts across retail, travel, food, fitness and more Cash health plan for you and your family Death in service benefit Access to legal and practical support Safer Recruitment Depaul UK is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly. About Depaul UK In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed cardboard cities due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 Depaul UK was born. What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, Depaul UK provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. As our name suggests, the work of Depaul UK has been inspired by St. Vincent de Paul a man who devoted his life to helping vast numbers of people throughout the 17th century. St. Vincent de Paul s belief in the intrinsic worth of all people and his commitment to taking bold action remain central to our values today. Depaul UK now forms part of a family of Depaul charities around the world. We each focus on the specific challenges in our own countries, but we re united by our shared values and mission to end homelessness.
Senior Divisional Facilities Manager - Caretech Childrens Services, Education CareTech Group- Estates & Facilities About CareTech and Cambian CareTech Group provide specialist Education / residential care across the UK. We support some of the most vulnerable young people in our communities. Our Schools exist to provide safe, stable and nurturing environments where children and young people can recover, develop and thrive. For the children in our care, the quality of the physical environment is not a 'nice to have' - it is fundamental. Our estates must be compliant, safe and resilient, but also warm, homely and dignified. Put simply: we should feel comfortable placing our own children in these environments. Role purpose The Senior Divisional Facilities Manager will lead the estates function for the Children's residential division (44 Sites). The postholder is accountable for statutory compliance, health and safety (premises), property condition, service continuity and the overall quality of the estate across a multi-site portfolio. The role provides divisional leadership to Regional Facilities Managers (RFMs 3Nr. & Maintenance Operatives 46. Nr) and works in close partnership with Principals, Regional Operations Managers and senior leadership (including Managing Directors) to ensure that standards are consistently achieved and sustained. Reporting lines Responsible to Director of Facilities / Group Estates Leadership (as applicable) Group Executive Director - Childrens services Direct reports Regional Facilities Managers (RFMs) and any divisional estates support roles Key interfaces Home Managers, Regional Operations Managers, Quality/Compliance, Finance, Procurement, Contractors/Suppliers On-Call Participates in an on- call Rota (e.g., one week in every Fifteen) to support critical incidents and business continuity Extraordinary days every day Registered address: Parkview, 82 Oxford Road, Uxbridge UB8 1UX Registered no. Key accountabilities This is a leadership role. Success is measured through safe compliance, quality of environments, predictable delivery and high-performing teams. The postholder will: Lead and develop the divisional estates operating model: cadence, standards, escalation routes and performance rhythm.Create a culture of 'right first time' delivery, where safety, quality and dignity are non-negotiable.Set clear expectations for RFMs and hold accountability through coaching, field leadership and structured performance management. 1.Statutory compliance, health and safety, and risk Act as the senior premises professional for the division, ensuring all sites are safe, compliant and fit for purpose.Own the divisional compliance position across statutory requirements (e.g., fire safety actions, water hygiene/legionella controls, asbestos management, gas and electrical safety, lifting equipment where applicable) and ensure robust evidence trails.Commission, review and drive closure of audits, inspections and risk assessments; ensure actions are prioritised by risk and closed to a defined quality standard.Provide decisive incident response leadership (e.g., floods, alarm activations, heating failures), implementing immediate controls and directing permanent remediation. 2.Quality of environment and customer experience Drive consistent, high-quality standards for repair, decoration, cleanliness and presentation so homes are safe and genuinely homely.Work with Operations to understand the lived experience of children and staff, ensuring estates solutions support safeguarding, privacy and dignity.Introduce and enforce divisional standards/specifications that reduce repeat failures and raise 3.CAFM system leadership and reactive maintenance control Take divisional ownership of the CAFM system (including job logging governance, triage, prioritisation and closure quality).Ensure RFMs and teams are using the system correctly: accurate categories, appropriate priorities, strong descriptions, and evidence on completion.Implement controls to prevent aged backlogs and repeat callouts; ensure jobs are closed properly with clear resolution notes and supporting evidence where required.Use CAFM data to drive performance: reactive ageing, first-time fix rates, repeat defects, contractor performance and compliance KPIs. 4.Planned works, projects and capital programme (CapEx) Build, maintain and deliver a rolling programme of planned works and property improvement, aligned to risk reduction and service needs.Develop clear scopes and high-level specifications; obtain competitive quotations/tenders in line with procurement policy.Control project delivery end-to-end: scope, programme, cost, quality, commissioning, handover, defects and warranties.Contribute to strategic asset planning and annual CapEx budgeting, prioritising based on risk, compliance, condition and operational impact. 5.Commercial management and budget control Own divisional R&M and CapEx budget governance, forecasting and cost-to-complete reporting.Maintain strong variation control and challenge scope creep; ensure value for money and whole-life cost thinking.Work closely with Finance and Procurement to ensure correct coding, approvals and a clean audit trail. Provide clear, board-ready reporting to senior leadership (including Managing Directors) on compliance, performance, key risks, projects and spend.Represent the estates function professionally with regulators, inspectors, external agencies and visitors where premises matters arise. 7.People leadership, capability and performance Line manage RFMs and relevant estates staff: objectives, supervision, coaching and development.Build a divisional capability plan (skills matrix, training plan, competency checks) covering technical triage, compliance awareness and leadership behaviours.Measure and manage staff KPIs (quality of close-outs, responsiveness, compliance closure rates, stakeholder feedback, budget discipline).Promote a culture of accountability, learning and continuous improvement; manage underperformance fairly and promptly. Performance measures (examples)The role will be measured on a balanced scorecard. Typical divisional KPIs include: Statutory compliance: PPM completion rate; overdue statutory items; audit action closure (by risk rating).Fire safety: FRA action closure times; fire door and compartmentation remediation progress (where applicable).R
Apr 29, 2026
Full time
Senior Divisional Facilities Manager - Caretech Childrens Services, Education CareTech Group- Estates & Facilities About CareTech and Cambian CareTech Group provide specialist Education / residential care across the UK. We support some of the most vulnerable young people in our communities. Our Schools exist to provide safe, stable and nurturing environments where children and young people can recover, develop and thrive. For the children in our care, the quality of the physical environment is not a 'nice to have' - it is fundamental. Our estates must be compliant, safe and resilient, but also warm, homely and dignified. Put simply: we should feel comfortable placing our own children in these environments. Role purpose The Senior Divisional Facilities Manager will lead the estates function for the Children's residential division (44 Sites). The postholder is accountable for statutory compliance, health and safety (premises), property condition, service continuity and the overall quality of the estate across a multi-site portfolio. The role provides divisional leadership to Regional Facilities Managers (RFMs 3Nr. & Maintenance Operatives 46. Nr) and works in close partnership with Principals, Regional Operations Managers and senior leadership (including Managing Directors) to ensure that standards are consistently achieved and sustained. Reporting lines Responsible to Director of Facilities / Group Estates Leadership (as applicable) Group Executive Director - Childrens services Direct reports Regional Facilities Managers (RFMs) and any divisional estates support roles Key interfaces Home Managers, Regional Operations Managers, Quality/Compliance, Finance, Procurement, Contractors/Suppliers On-Call Participates in an on- call Rota (e.g., one week in every Fifteen) to support critical incidents and business continuity Extraordinary days every day Registered address: Parkview, 82 Oxford Road, Uxbridge UB8 1UX Registered no. Key accountabilities This is a leadership role. Success is measured through safe compliance, quality of environments, predictable delivery and high-performing teams. The postholder will: Lead and develop the divisional estates operating model: cadence, standards, escalation routes and performance rhythm.Create a culture of 'right first time' delivery, where safety, quality and dignity are non-negotiable.Set clear expectations for RFMs and hold accountability through coaching, field leadership and structured performance management. 1.Statutory compliance, health and safety, and risk Act as the senior premises professional for the division, ensuring all sites are safe, compliant and fit for purpose.Own the divisional compliance position across statutory requirements (e.g., fire safety actions, water hygiene/legionella controls, asbestos management, gas and electrical safety, lifting equipment where applicable) and ensure robust evidence trails.Commission, review and drive closure of audits, inspections and risk assessments; ensure actions are prioritised by risk and closed to a defined quality standard.Provide decisive incident response leadership (e.g., floods, alarm activations, heating failures), implementing immediate controls and directing permanent remediation. 2.Quality of environment and customer experience Drive consistent, high-quality standards for repair, decoration, cleanliness and presentation so homes are safe and genuinely homely.Work with Operations to understand the lived experience of children and staff, ensuring estates solutions support safeguarding, privacy and dignity.Introduce and enforce divisional standards/specifications that reduce repeat failures and raise 3.CAFM system leadership and reactive maintenance control Take divisional ownership of the CAFM system (including job logging governance, triage, prioritisation and closure quality).Ensure RFMs and teams are using the system correctly: accurate categories, appropriate priorities, strong descriptions, and evidence on completion.Implement controls to prevent aged backlogs and repeat callouts; ensure jobs are closed properly with clear resolution notes and supporting evidence where required.Use CAFM data to drive performance: reactive ageing, first-time fix rates, repeat defects, contractor performance and compliance KPIs. 4.Planned works, projects and capital programme (CapEx) Build, maintain and deliver a rolling programme of planned works and property improvement, aligned to risk reduction and service needs.Develop clear scopes and high-level specifications; obtain competitive quotations/tenders in line with procurement policy.Control project delivery end-to-end: scope, programme, cost, quality, commissioning, handover, defects and warranties.Contribute to strategic asset planning and annual CapEx budgeting, prioritising based on risk, compliance, condition and operational impact. 5.Commercial management and budget control Own divisional R&M and CapEx budget governance, forecasting and cost-to-complete reporting.Maintain strong variation control and challenge scope creep; ensure value for money and whole-life cost thinking.Work closely with Finance and Procurement to ensure correct coding, approvals and a clean audit trail. Provide clear, board-ready reporting to senior leadership (including Managing Directors) on compliance, performance, key risks, projects and spend.Represent the estates function professionally with regulators, inspectors, external agencies and visitors where premises matters arise. 7.People leadership, capability and performance Line manage RFMs and relevant estates staff: objectives, supervision, coaching and development.Build a divisional capability plan (skills matrix, training plan, competency checks) covering technical triage, compliance awareness and leadership behaviours.Measure and manage staff KPIs (quality of close-outs, responsiveness, compliance closure rates, stakeholder feedback, budget discipline).Promote a culture of accountability, learning and continuous improvement; manage underperformance fairly and promptly. Performance measures (examples)The role will be measured on a balanced scorecard. Typical divisional KPIs include: Statutory compliance: PPM completion rate; overdue statutory items; audit action closure (by risk rating).Fire safety: FRA action closure times; fire door and compartmentation remediation progress (where applicable).R
Join Our Team: Visitor Services Manager, Canal Museum Stoke Bruerne We re excited to welcome a new Visitor Services Manager at our East Midlands location. Navigate your future and lock in your career as we keep our canals open and alive. Working Hours & Location This role follows a 37 hours, over a 7 day working pattern. This is a site-based role, requiring occasional travel to meetings with partners, other attractions and to our main hubs for collaborative meetings and team activities. Role Overview The purpose of the post is to manage and lead the day-to-day operations, business development and visitor experience at our Canal Museum Stoke Bruerne. The Visitor Services Manager (VSM) will lead the site team at Stoke Bruerne (colleagues and volunteers) on a day to day basis to focus on the visitor offer, striving for excellence in experience, achieving financial sustainability around income generation and charitable giving and delivering a consistently high-class visitor welcome across the board. This includes managing a range of front of house functions including food and beverage, retail, events and commercial boat trips. The Visitor Services Manager plays a central role in overseeing, coordinating and championing the experience of every visitor from site presentation, to large/small scale events and programming, making the site a must-see attraction, acclaimed internationally, nationally and loved locally. As a key member of the Destinations and Attractions Management Team the VSM will work strategically with colleagues in other attractions and with other teams within the Trust such as, Operations, Fundraising, Collections, Marketing and Volunteering teams amongst others to promote, drive and deliver excellence in customer service and a visitor centred approach. The VSM will work collaboratively with teams and volunteers to ensure focused visitor activity which will help build our audiences and increase visitor footfall whilst building engagement for the Trust brand. A key accountability of the role is managing and reporting on financial performance, delivering on KPI s and leading and motivating teams to deliver income targets whilst effectively managing costs. The Visitor Services Manager will manage a range of stakeholder relationships including representing the Trust at local partnership groups, representing the site at relevant external meetings as appropriate. Key Responsibilities Deliver on financial KPI s working to control costs and maximise income (commercial and charitable giving) including managing diverse budgets relating to the Front of House operations Monitoring and delivering other appropriate KPIs set in the Business Plan, reporting back to the management team on progress and actions Overseeing the recruitment of permanent and seasonals and volunteers and ensuring they are trained to carry out their duties efficiently and effectively. Owning the visitor experience and ensuring colleagues and volunteers work as a team to deliver an unforgettable, quality visit whether in the café/shop or at events Lead on volunteer growth, building the volunteering team to deliver key operational functions Maintain an overview of the presentation of the site at all time Leading on gathering visitor data and analysing customer feedback to ensure that necessary actions are taken to improve performance. Playing a key role in all projects that have an impact upon our visitors and the public. Deliver on financial KPI s working to control costs and maximise income (commercial and charitable giving) including managing diverse budgets relating to the Front of House operations Monitoring and delivering other appropriate KPIs set in the Business Plan, reporting back to the management team on progress and actions Overseeing the recruitment of permanent and seasonals and volunteers and ensuring they are trained to carry out their duties efficiently and effectively. Owning the visitor experience and ensuring colleagues and volunteers work as a team to deliver an unforgettable, quality visit whether in the café/shop or at events Lead on volunteer growth, building the volunteering team to deliver key operational functions Maintain an overview of the presentation of the site at all time Leading on gathering visitor data and analysing customer feedback to ensure that necessary actions are taken to improve performance. Playing a key role in all projects that have an impact upon our visitors and the public. About you You will have extensive experience of working operationally in a customer-focused environment, ideally in a visitor attraction, delivering financial targets and creating dynamic and innovative projects and programming that will engage and inspire audiences. You will have experience of leading teams, including volunteers to deliver successful initiatives and keep them motivated and involved. You will be able to demonstrate the ability to create safe working environments and understand the importance of compliance in day to day operations. If you love working with people and want to make a difference then this role is for you. Skills & Qualifications Educated to degree level or equivalent Knowledge/experience of customer care and visitor services preferably in a museum context Knowledge / experience of managing staff rotas over two sites Successful track record in recruiting and developing volunteers Knowledge of heritage and interpretation issues Experience of managing staff and dealing with customers Excellent Communication and interpersonal skills Considerable people management and hands-on team leading experience including managing volunteers Proven experience of planning operations & staffing in a visitor-based attraction Ability to work in partnership with internal and external staff and organisations. Experience of managing budgets. Good understanding of Health & Safety Policy, Principles, Standards, Procedures & Guidance. Able to creatively & innovatively develop solutions to obstacles and challenges Ability to Travel between sites Demonstrate an interest and competency in effective museum management. The successful candidate will require a DBS check What We Offer We offer an annual salary of £33,677. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits.
Apr 29, 2026
Full time
Join Our Team: Visitor Services Manager, Canal Museum Stoke Bruerne We re excited to welcome a new Visitor Services Manager at our East Midlands location. Navigate your future and lock in your career as we keep our canals open and alive. Working Hours & Location This role follows a 37 hours, over a 7 day working pattern. This is a site-based role, requiring occasional travel to meetings with partners, other attractions and to our main hubs for collaborative meetings and team activities. Role Overview The purpose of the post is to manage and lead the day-to-day operations, business development and visitor experience at our Canal Museum Stoke Bruerne. The Visitor Services Manager (VSM) will lead the site team at Stoke Bruerne (colleagues and volunteers) on a day to day basis to focus on the visitor offer, striving for excellence in experience, achieving financial sustainability around income generation and charitable giving and delivering a consistently high-class visitor welcome across the board. This includes managing a range of front of house functions including food and beverage, retail, events and commercial boat trips. The Visitor Services Manager plays a central role in overseeing, coordinating and championing the experience of every visitor from site presentation, to large/small scale events and programming, making the site a must-see attraction, acclaimed internationally, nationally and loved locally. As a key member of the Destinations and Attractions Management Team the VSM will work strategically with colleagues in other attractions and with other teams within the Trust such as, Operations, Fundraising, Collections, Marketing and Volunteering teams amongst others to promote, drive and deliver excellence in customer service and a visitor centred approach. The VSM will work collaboratively with teams and volunteers to ensure focused visitor activity which will help build our audiences and increase visitor footfall whilst building engagement for the Trust brand. A key accountability of the role is managing and reporting on financial performance, delivering on KPI s and leading and motivating teams to deliver income targets whilst effectively managing costs. The Visitor Services Manager will manage a range of stakeholder relationships including representing the Trust at local partnership groups, representing the site at relevant external meetings as appropriate. Key Responsibilities Deliver on financial KPI s working to control costs and maximise income (commercial and charitable giving) including managing diverse budgets relating to the Front of House operations Monitoring and delivering other appropriate KPIs set in the Business Plan, reporting back to the management team on progress and actions Overseeing the recruitment of permanent and seasonals and volunteers and ensuring they are trained to carry out their duties efficiently and effectively. Owning the visitor experience and ensuring colleagues and volunteers work as a team to deliver an unforgettable, quality visit whether in the café/shop or at events Lead on volunteer growth, building the volunteering team to deliver key operational functions Maintain an overview of the presentation of the site at all time Leading on gathering visitor data and analysing customer feedback to ensure that necessary actions are taken to improve performance. Playing a key role in all projects that have an impact upon our visitors and the public. Deliver on financial KPI s working to control costs and maximise income (commercial and charitable giving) including managing diverse budgets relating to the Front of House operations Monitoring and delivering other appropriate KPIs set in the Business Plan, reporting back to the management team on progress and actions Overseeing the recruitment of permanent and seasonals and volunteers and ensuring they are trained to carry out their duties efficiently and effectively. Owning the visitor experience and ensuring colleagues and volunteers work as a team to deliver an unforgettable, quality visit whether in the café/shop or at events Lead on volunteer growth, building the volunteering team to deliver key operational functions Maintain an overview of the presentation of the site at all time Leading on gathering visitor data and analysing customer feedback to ensure that necessary actions are taken to improve performance. Playing a key role in all projects that have an impact upon our visitors and the public. About you You will have extensive experience of working operationally in a customer-focused environment, ideally in a visitor attraction, delivering financial targets and creating dynamic and innovative projects and programming that will engage and inspire audiences. You will have experience of leading teams, including volunteers to deliver successful initiatives and keep them motivated and involved. You will be able to demonstrate the ability to create safe working environments and understand the importance of compliance in day to day operations. If you love working with people and want to make a difference then this role is for you. Skills & Qualifications Educated to degree level or equivalent Knowledge/experience of customer care and visitor services preferably in a museum context Knowledge / experience of managing staff rotas over two sites Successful track record in recruiting and developing volunteers Knowledge of heritage and interpretation issues Experience of managing staff and dealing with customers Excellent Communication and interpersonal skills Considerable people management and hands-on team leading experience including managing volunteers Proven experience of planning operations & staffing in a visitor-based attraction Ability to work in partnership with internal and external staff and organisations. Experience of managing budgets. Good understanding of Health & Safety Policy, Principles, Standards, Procedures & Guidance. Able to creatively & innovatively develop solutions to obstacles and challenges Ability to Travel between sites Demonstrate an interest and competency in effective museum management. The successful candidate will require a DBS check What We Offer We offer an annual salary of £33,677. Enjoy a competitive pension scheme, increasing holiday entitlement, and a range of employee benefits.
