Contract type Permanent Location Whittington Hours 37.5 hrs Full time, site based Annual salary D1 £31,168.36 to D3 £38,129.42 Review date 19/04/2026 The postholder integrates people, place and process by connecting operational delivery with governance and strategic oversight; to protect patient dignity through environmental standards, ensure regulatory compliance, and drive patient and family experience assurance. The aim of the role is to ultimately ensure safe, compliant, dignified and high-performing environments that actively support patient care delivery and staff workplace experience. The role provides managerial oversight of the Clinical Facilities Coordinator and Support Facilities Coordinator, ensuring clarity of standards, regulatory compliance, cost control and service resilience. In summary, the Facilities & Patient Experience Manager is accountable for: Safe, compliant and well-coordinated Facilities Services. Regulatory readiness across environmental, equipment and hospitality functions. Positive patient and family environmental experience and subsequent feedback channels. Performance and development of Facilities Coordinators. Contract oversight and cost-effective service delivery. Continuous improvement across the Facilities function. Key to the quality of service we provide, this role requires a proactive approach, visible, hands-on leadership, emotional intelligence and a strong delivery mindset. The postholder must be comfortable operating within a hospice environment where compassion, discretion and professional standards must coexist. Subsequently, success in this role depends on presence, accountability and the ability to translate policies into consistently delivered day-to-day practice. Qualifications Essential Recognised Health & Safety qualification (e.g. IOSH Managing Safely or NEBOSH General Certificate). Evidence of formal training in Infection Prevention & Control principles. GCSE (or equivalent) English and Maths. Desirable IWFM (Institute of Workplace and Facilities Management) Level 4 or Level 5 qualification. Safeguarding Level 3 (or willingness to complete). Formal leadership/management qualification (e.g. ILM Level 5, CMI Level 5). Qualification or formal training in Quality Improvement methodologies. Contract management training. First Aid at Work Knowledge and experience Essential Proven experience managing operational service teams. Strong understanding of facilities management within a healthcare or regulated environment. Knowledge of CQC standards relating to safety, dignity and environment. Understanding of infection prevention, asset governance and stock control principles. Experience overseeing service contracts and performance monitoring. Awareness of safeguarding and public-space risk management. Values Exhibits our hospice values and behaviours Skills Essential Highly people-oriented with strong interpersonal skills. Practical mindset - focuses on solutions rather than process for its own sake. Able to provide supportive but firm supervision to staff and volunteers. Comfortable having difficult conversations when standards are not met. Personal Attributes Visible, hands-on leadership style. Strong emotional intelligence and ability to operate in sensitive environments. Calm and decisive under pressure. Ability to balance compassion with regulatory discipline. Strong accountability mindset. Confident in holding others to performance standards. Analytical thinker able to interpret feedback data and translate into action. Excellent communicator across clinical and corporate audience. Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Apr 24, 2026
Full time
Contract type Permanent Location Whittington Hours 37.5 hrs Full time, site based Annual salary D1 £31,168.36 to D3 £38,129.42 Review date 19/04/2026 The postholder integrates people, place and process by connecting operational delivery with governance and strategic oversight; to protect patient dignity through environmental standards, ensure regulatory compliance, and drive patient and family experience assurance. The aim of the role is to ultimately ensure safe, compliant, dignified and high-performing environments that actively support patient care delivery and staff workplace experience. The role provides managerial oversight of the Clinical Facilities Coordinator and Support Facilities Coordinator, ensuring clarity of standards, regulatory compliance, cost control and service resilience. In summary, the Facilities & Patient Experience Manager is accountable for: Safe, compliant and well-coordinated Facilities Services. Regulatory readiness across environmental, equipment and hospitality functions. Positive patient and family environmental experience and subsequent feedback channels. Performance and development of Facilities Coordinators. Contract oversight and cost-effective service delivery. Continuous improvement across the Facilities function. Key to the quality of service we provide, this role requires a proactive approach, visible, hands-on leadership, emotional intelligence and a strong delivery mindset. The postholder must be comfortable operating within a hospice environment where compassion, discretion and professional standards must coexist. Subsequently, success in this role depends on presence, accountability and the ability to translate policies into consistently delivered day-to-day practice. Qualifications Essential Recognised Health & Safety qualification (e.g. IOSH Managing Safely or NEBOSH General Certificate). Evidence of formal training in Infection Prevention & Control principles. GCSE (or equivalent) English and Maths. Desirable IWFM (Institute of Workplace and Facilities Management) Level 4 or Level 5 qualification. Safeguarding Level 3 (or willingness to complete). Formal leadership/management qualification (e.g. ILM Level 5, CMI Level 5). Qualification or formal training in Quality Improvement methodologies. Contract management training. First Aid at Work Knowledge and experience Essential Proven experience managing operational service teams. Strong understanding of facilities management within a healthcare or regulated environment. Knowledge of CQC standards relating to safety, dignity and environment. Understanding of infection prevention, asset governance and stock control principles. Experience overseeing service contracts and performance monitoring. Awareness of safeguarding and public-space risk management. Values Exhibits our hospice values and behaviours Skills Essential Highly people-oriented with strong interpersonal skills. Practical mindset - focuses on solutions rather than process for its own sake. Able to provide supportive but firm supervision to staff and volunteers. Comfortable having difficult conversations when standards are not met. Personal Attributes Visible, hands-on leadership style. Strong emotional intelligence and ability to operate in sensitive environments. Calm and decisive under pressure. Ability to balance compassion with regulatory discipline. Strong accountability mindset. Confident in holding others to performance standards. Analytical thinker able to interpret feedback data and translate into action. Excellent communicator across clinical and corporate audience. Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
My global law firm client is looking for a Senior Pricing Manager to help lead their Pricing & Commercial finance function. This is a high-impact, partner-facing leadership role responsible for driving pricing strategy, commercial performance and margin optimisation across the firm's most significant client relationships. As the Senior Pricing Manager, you will lead a team of pricing experts to elevate pricing capabilities across the function and will directly support senior stakeholders on complex commercial decisions. Alongside managing a portfolio of key client accounts, you'll help shape the next phase of the organisation's pricing maturity, strengthening advisory capability, refining operational processes, and leveraging data, tooling and technology to enhance commercial outcomes. Working in close partnership with the Head of Pricing, you'll be part of a high-profile, commercially influential team working on some of the organisation's most important client relationships. This role offers the opportunity to shape pricing strategy, lead a talented team, and drive firmwide commercial impact within a supportive and collaborative environment. Key Responsibilities Lead, motivate and develop a high-performing pricing team. Set standards, manage resourcing and ensure delivery across a growing global client portfolio. Coach team members to evolve from pricing analysts to trusted commercial advisors. Advise senior stakeholders on major client accounts, including complex panel arrangements and commercial negotiations. Model best practice commercial advisory to drive margin improvement and strengthen pricing discipline. Refine and optimise the operating model to improve quality, consistency and efficiency. Identify opportunities to enhance systems, processes and tooling through data and technology. Contribute to firmwide pricing strategy, governance and continuous improvement initiatives. Play an active leadership role within the broader Pricing & Commercial function. Influence commercial decisions at senior levels and collaborate across teams to maximise realisation and margin. About You Significant experience as a commercial adviser at Partner/C-suite level , with strong communication and influencing skills. A proven track record in pricing and commercial strategy , ideally within legal or professional services. Strong commercial acumen and the confidence to challenge constructively when advising the business. A collaborative, approachable and inclusive leadership style. The ability to unite people, build trust and set a clear direction. A mindset oriented toward optimisation, innovation and strategic change. Experience coaching and developing teams, with a genuine interest in helping others grow. Benefits: 60% office-based hybrid working plan Private Medical Insurance Free on-site fitness centre: gym, classes (yoga, spin, pilates) Generous firm-matching pension scheme Life Assurance Group Income Protection Holiday entitlement starting at 25 days + bank holidays, rising with service Annual holiday trading (buy or sell days) If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
Apr 24, 2026
Full time
My global law firm client is looking for a Senior Pricing Manager to help lead their Pricing & Commercial finance function. This is a high-impact, partner-facing leadership role responsible for driving pricing strategy, commercial performance and margin optimisation across the firm's most significant client relationships. As the Senior Pricing Manager, you will lead a team of pricing experts to elevate pricing capabilities across the function and will directly support senior stakeholders on complex commercial decisions. Alongside managing a portfolio of key client accounts, you'll help shape the next phase of the organisation's pricing maturity, strengthening advisory capability, refining operational processes, and leveraging data, tooling and technology to enhance commercial outcomes. Working in close partnership with the Head of Pricing, you'll be part of a high-profile, commercially influential team working on some of the organisation's most important client relationships. This role offers the opportunity to shape pricing strategy, lead a talented team, and drive firmwide commercial impact within a supportive and collaborative environment. Key Responsibilities Lead, motivate and develop a high-performing pricing team. Set standards, manage resourcing and ensure delivery across a growing global client portfolio. Coach team members to evolve from pricing analysts to trusted commercial advisors. Advise senior stakeholders on major client accounts, including complex panel arrangements and commercial negotiations. Model best practice commercial advisory to drive margin improvement and strengthen pricing discipline. Refine and optimise the operating model to improve quality, consistency and efficiency. Identify opportunities to enhance systems, processes and tooling through data and technology. Contribute to firmwide pricing strategy, governance and continuous improvement initiatives. Play an active leadership role within the broader Pricing & Commercial function. Influence commercial decisions at senior levels and collaborate across teams to maximise realisation and margin. About You Significant experience as a commercial adviser at Partner/C-suite level , with strong communication and influencing skills. A proven track record in pricing and commercial strategy , ideally within legal or professional services. Strong commercial acumen and the confidence to challenge constructively when advising the business. A collaborative, approachable and inclusive leadership style. The ability to unite people, build trust and set a clear direction. A mindset oriented toward optimisation, innovation and strategic change. Experience coaching and developing teams, with a genuine interest in helping others grow. Benefits: 60% office-based hybrid working plan Private Medical Insurance Free on-site fitness centre: gym, classes (yoga, spin, pilates) Generous firm-matching pension scheme Life Assurance Group Income Protection Holiday entitlement starting at 25 days + bank holidays, rising with service Annual holiday trading (buy or sell days) If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back. Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI -that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more. That's all down to our passionate team of 200+ Plumsters, who work around Europe to help us achieve our mission. And now we're looking for more brilliant people to join us on our journey. The Role We're looking for a Complaints Manager to own and evolve our complaints function - ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. You'll play a key role in strengthening customer trust, regulatory excellence, and operational scalability at Plum - ensuring that every complaint not only gets resolved, but helps make our product and experience better for millions of customers. Your key responsibilities Lead the end-to-end complaints lifecycle, ensuring fast, fair, and high-quality complaint resolution. Act as the senior escalation point for complex or high-risk cases, delivering clear and fair outcomes. Ensure complaints processes meet all applicable regulatory requirements (FCA, CBC, CySEC, FOS). Identify complaint trends, root causes, and systemic issues, turning insights into actionable improvements across Product, Operations, Risk, and Customer Success. Represent the voice of the customer in decision-making forums and strategic initiatives. Partner with cross-functional teams to reduce complaint drivers and improve customer experience at scale. Lead, coach, and develop a high-performing complaints team focused on quality, fairness, and accountability. Create an environment where teams feel empowered to improve processes and customer outcomes. Improve operational efficiency through process redesign, technology, and automation initiatives. Own complaints MI, regulatory reporting, and governance updates for senior leadership and committees. Work with Compliance and Risk teams to ensure ongoing regulatory readiness as the company scales. Who you are 3+ years of experience in complaints handling customer operations within fintech, banking, or financial services, including at least 1+ year in a managerial capacity. Strong working knowledge of FCA DISP requirements and complaints governance frameworks. Customer-first mindset with a passion for delivering fair outcomes. Strong analytical capability, including root cause analysis and translating insights into operational or product improvements. Proactive approach to problem-solving and ability to efficiently collaborate with cross-functional teams. Experience scaling operations through process optimisation, automation, or tooling improvements. The skills to analyse data comfortably and delve into the details of complex problems and thrive in dynamic, fast-paced business environments. Excellent written and verbal communication skills and are fluent in English, knowledge of any other European language is a plus. Plum's Perks We're all in this together! Own part of the company through stock options Private health insurance Annual training budget Plum Premium Referral scheme: earn competitive rewards Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus Team breakfasts and team lunches. 25 days holiday + bank holidays 45 work-from-anywhere days: giving you the flexibility to work your way. 2 weeks sabbatical after 4 years to take the break you deserve. Enhanced parental leave lAnnual team trip: to a surprise destination! A fun, inclusive company culture (think ) If you think this sounds like a bit of you then don't hesitate to get in touch! Thanks, Plum Τeam Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Apr 24, 2026
Full time
Hey! We're Plum, your smart saving and investing app on a mission to help grow money for life. Whether you're stashing the cash for tea and toast in your first home or catching some rays during retirement, Plum's got your back. Since 2016, over 2 million people in 10 European markets have set aside more than £2 billion with our clever automation and AI -that's the magic of Plum! As recognition for our work, we've received awards from the likes of Deloitte, Finder, and more. That's all down to our passionate team of 200+ Plumsters, who work around Europe to help us achieve our mission. And now we're looking for more brilliant people to join us on our journey. The Role We're looking for a Complaints Manager to own and evolve our complaints function - ensuring customers receive fair, timely, and empathetic resolutions while turning complaint insights into meaningful product and operational improvements across the company. You'll play a key role in strengthening customer trust, regulatory excellence, and operational scalability at Plum - ensuring that every complaint not only gets resolved, but helps make our product and experience better for millions of customers. Your key responsibilities Lead the end-to-end complaints lifecycle, ensuring fast, fair, and high-quality complaint resolution. Act as the senior escalation point for complex or high-risk cases, delivering clear and fair outcomes. Ensure complaints processes meet all applicable regulatory requirements (FCA, CBC, CySEC, FOS). Identify complaint trends, root causes, and systemic issues, turning insights into actionable improvements across Product, Operations, Risk, and Customer Success. Represent the voice of the customer in decision-making forums and strategic initiatives. Partner with cross-functional teams to reduce complaint drivers and improve customer experience at scale. Lead, coach, and develop a high-performing complaints team focused on quality, fairness, and accountability. Create an environment where teams feel empowered to improve processes and customer outcomes. Improve operational efficiency through process redesign, technology, and automation initiatives. Own complaints MI, regulatory reporting, and governance updates for senior leadership and committees. Work with Compliance and Risk teams to ensure ongoing regulatory readiness as the company scales. Who you are 3+ years of experience in complaints handling customer operations within fintech, banking, or financial services, including at least 1+ year in a managerial capacity. Strong working knowledge of FCA DISP requirements and complaints governance frameworks. Customer-first mindset with a passion for delivering fair outcomes. Strong analytical capability, including root cause analysis and translating insights into operational or product improvements. Proactive approach to problem-solving and ability to efficiently collaborate with cross-functional teams. Experience scaling operations through process optimisation, automation, or tooling improvements. The skills to analyse data comfortably and delve into the details of complex problems and thrive in dynamic, fast-paced business environments. Excellent written and verbal communication skills and are fluent in English, knowledge of any other European language is a plus. Plum's Perks We're all in this together! Own part of the company through stock options Private health insurance Annual training budget Plum Premium Referral scheme: earn competitive rewards Flexible approach to remote working: we encourage at least 2 days a week in one of our beautiful offices in London, Athens or Cyprus Team breakfasts and team lunches. 25 days holiday + bank holidays 45 work-from-anywhere days: giving you the flexibility to work your way. 2 weeks sabbatical after 4 years to take the break you deserve. Enhanced parental leave lAnnual team trip: to a surprise destination! A fun, inclusive company culture (think ) If you think this sounds like a bit of you then don't hesitate to get in touch! Thanks, Plum Τeam Plum is an Equal Opportunity Employer. Plum does not discriminate on the basis of age, race, religion, sex, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Product: The portfolio really is a mixture of cutting-edge technology to help patients with previously untreatable cancers and high-quality consumables which treat cancers, bleeds and strictures within the GI tract: GI Metals Stents, Endoscopic Haemostasis, Endo RFA and ERCP Endoscopic accessories Who you'll be working for: This is a dynamic company specialising in sales, marketing, and technical services, dedicated to making a meaningful impact in the Life Sciences sector. Its mission is to enhance lives by being a trusted and value-driven partner. With a focus on growth, it strives to be the preferred choice for global healthcare suppliers, consistently delivering on its commitments to hospitals and the wider community. It empowers its employees to take ownership of their roles and excel in everything they do. The organisation is guided by strong values, recognising and rewarding those who embody passion, innovation, transparency, and simplicity. It fosters a culture of respect, embracing diversity as a key driver of its success, and stands firmly against discrimination in any form. Its inclusive and collaborative approach has enabled it to build a sustainable and forward-thinking business. The long-term success of the company is built on teamwork, integrity, and accountability. It is committed to providing a stimulating and innovative work environment where individuals feel valued, motivated, and rewarded for their contributions. What you'll enjoy: Work with cutting edge, patient focused and ground-breaking products in treating cancer Receive full induction plus scheduled training over 6 months on every product. Lovely managers and a high performing, close-knit and fun team. The company is growing, so there are lots of opportunities to grow with it. There are 7 business units within the company, so scope to move around. People centred organisation-they care about employee well being. What you'll be doing: The role of the Territory Manager is to effectively increase sales volume and revenue, through medical device product sales year on year whilst maintaining strong customer relations and increasing market share. The primary focus for this territory is to grow the GI Intervention market share. Territory sales are growing rapidly so the right candidate is needed to continue this trend. The key therapeutic areas include Interventional Endoscopy and Radiology. It is critical in this role that you act with integrity and ethics. Taking every opportunity to promote the organisation and its values and increase its standing within the market. Stakeholders selling to: Interventional radiologists, gastroenterologists, department managers and procurement teams. Here's what you need: You will be ambitious and eager to grow and develop the business. Ideally, you'll already have some medical sales experience, however if you've got a biomedical educational background with some customer facing experience post-uni we'd love to hear from you. You'll need to have the right mindset and demonstrate drive and resilience. You will be smart, bright, bubbly, ambitious, eager to learn and get on, team focused, personable, fun and able to work autonomously. Bonus: £24,000 with overage paid Benefits: 25 days holiday (goes up with service) + public holidays, 4 x life assurance, sick pay, company pension scheme (employee pay 5% and HC21 pay 5%), birthday leave after 5 years, access to financial well-being advice, Employee Assistance Programme, cycle to work scheme £1000, refer a friend recruitment scheme. Can't find the job you're looking for? Send us your info and we'll review your options. (Permitted file size is 5Mb and file types are: doc, docx, txt, pdf, rtf, xls) Please complete the form below. Please also note that for your privacy no data from this form is stored in this website (view our privacy policy ).
Apr 23, 2026
Full time
Product: The portfolio really is a mixture of cutting-edge technology to help patients with previously untreatable cancers and high-quality consumables which treat cancers, bleeds and strictures within the GI tract: GI Metals Stents, Endoscopic Haemostasis, Endo RFA and ERCP Endoscopic accessories Who you'll be working for: This is a dynamic company specialising in sales, marketing, and technical services, dedicated to making a meaningful impact in the Life Sciences sector. Its mission is to enhance lives by being a trusted and value-driven partner. With a focus on growth, it strives to be the preferred choice for global healthcare suppliers, consistently delivering on its commitments to hospitals and the wider community. It empowers its employees to take ownership of their roles and excel in everything they do. The organisation is guided by strong values, recognising and rewarding those who embody passion, innovation, transparency, and simplicity. It fosters a culture of respect, embracing diversity as a key driver of its success, and stands firmly against discrimination in any form. Its inclusive and collaborative approach has enabled it to build a sustainable and forward-thinking business. The long-term success of the company is built on teamwork, integrity, and accountability. It is committed to providing a stimulating and innovative work environment where individuals feel valued, motivated, and rewarded for their contributions. What you'll enjoy: Work with cutting edge, patient focused and ground-breaking products in treating cancer Receive full induction plus scheduled training over 6 months on every product. Lovely managers and a high performing, close-knit and fun team. The company is growing, so there are lots of opportunities to grow with it. There are 7 business units within the company, so scope to move around. People centred organisation-they care about employee well being. What you'll be doing: The role of the Territory Manager is to effectively increase sales volume and revenue, through medical device product sales year on year whilst maintaining strong customer relations and increasing market share. The primary focus for this territory is to grow the GI Intervention market share. Territory sales are growing rapidly so the right candidate is needed to continue this trend. The key therapeutic areas include Interventional Endoscopy and Radiology. It is critical in this role that you act with integrity and ethics. Taking every opportunity to promote the organisation and its values and increase its standing within the market. Stakeholders selling to: Interventional radiologists, gastroenterologists, department managers and procurement teams. Here's what you need: You will be ambitious and eager to grow and develop the business. Ideally, you'll already have some medical sales experience, however if you've got a biomedical educational background with some customer facing experience post-uni we'd love to hear from you. You'll need to have the right mindset and demonstrate drive and resilience. You will be smart, bright, bubbly, ambitious, eager to learn and get on, team focused, personable, fun and able to work autonomously. Bonus: £24,000 with overage paid Benefits: 25 days holiday (goes up with service) + public holidays, 4 x life assurance, sick pay, company pension scheme (employee pay 5% and HC21 pay 5%), birthday leave after 5 years, access to financial well-being advice, Employee Assistance Programme, cycle to work scheme £1000, refer a friend recruitment scheme. Can't find the job you're looking for? Send us your info and we'll review your options. (Permitted file size is 5Mb and file types are: doc, docx, txt, pdf, rtf, xls) Please complete the form below. Please also note that for your privacy no data from this form is stored in this website (view our privacy policy ).
Ready to find the right role for you? Salary: Competitive Salary + 6,600 Car Allowance + Annual Bonus Location: Hybrid based role covering a customer base in the Midlands / North West, you will be required to travel to our Whitemoss and Linghall sites. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Develop new business opportunities and manage a portfolio of approximately 300 existing clients across Whitemoss Hazardous Landfill and Ling Hall landfill sites, with proactive account management of 100+ key customers to achieve budgeted revenue targets. Assess and respond to approximately 30 daily enquiries, evaluating each opportunity from technical and commercial perspectives to ensure compliance with site permits and waste acceptance criteria, and provide competitive quotations at appropriate margins Conduct regular site visits to clients across the Midlands and North of England, building and maintaining strong relationships with new and existing customers while promoting Veolia's services Lead the price increase process and conduct commercial negotiations with customers to deliver agreed financial returns and maintain required profit margins in line with business objectives Provide management teams with monthly performance reports, market trends analysis, competitor intelligence, and strategic recommendations for new innovation and treatment processes Ensure all waste acceptance processes comply with documented operating procedures, site permit conditions, and QHSE requirements, including verification of client waste declarations and supporting documentation What we're looking for: Proven sales and business development experience with demonstrable success in developing new client relationships and managing existing customer portfolios, ideally within the waste management or environmental services sector Strong technical knowledge of hazardous and non-hazardous waste classification, waste acceptance criteria, landfill operations, and Landfill Tax guidance including LFT1 and QMO Excellent commercial acumen and negotiation skills with experience in contract negotiation, pricing strategies, and delivering financial targets to meet business objectives Exceptional communication and relationship management skills combined with strong self-motivation, organisation and time management abilities to balance proactive business development with reactive enquiry management in an autonomous role What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. Job Posting End Date: 10-12-2025 What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Apr 23, 2026
Full time
Ready to find the right role for you? Salary: Competitive Salary + 6,600 Car Allowance + Annual Bonus Location: Hybrid based role covering a customer base in the Midlands / North West, you will be required to travel to our Whitemoss and Linghall sites. When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture. What we can offer you: Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24 hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing: Develop new business opportunities and manage a portfolio of approximately 300 existing clients across Whitemoss Hazardous Landfill and Ling Hall landfill sites, with proactive account management of 100+ key customers to achieve budgeted revenue targets. Assess and respond to approximately 30 daily enquiries, evaluating each opportunity from technical and commercial perspectives to ensure compliance with site permits and waste acceptance criteria, and provide competitive quotations at appropriate margins Conduct regular site visits to clients across the Midlands and North of England, building and maintaining strong relationships with new and existing customers while promoting Veolia's services Lead the price increase process and conduct commercial negotiations with customers to deliver agreed financial returns and maintain required profit margins in line with business objectives Provide management teams with monthly performance reports, market trends analysis, competitor intelligence, and strategic recommendations for new innovation and treatment processes Ensure all waste acceptance processes comply with documented operating procedures, site permit conditions, and QHSE requirements, including verification of client waste declarations and supporting documentation What we're looking for: Proven sales and business development experience with demonstrable success in developing new client relationships and managing existing customer portfolios, ideally within the waste management or environmental services sector Strong technical knowledge of hazardous and non-hazardous waste classification, waste acceptance criteria, landfill operations, and Landfill Tax guidance including LFT1 and QMO Excellent commercial acumen and negotiation skills with experience in contract negotiation, pricing strategies, and delivering financial targets to meet business objectives Exceptional communication and relationship management skills combined with strong self-motivation, organisation and time management abilities to balance proactive business development with reactive enquiry management in an autonomous role What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive. If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team. Job Posting End Date: 10-12-2025 What's next? Apply today, so we can make a difference for generations to come. We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career. We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles. We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.
Meraki Talent are partnering with a long-established Independent Firm of Accountants and Business Advisors to recruit a Accounts Manager to join their growing team. This is a fantastic opportunity offering career progression, a competitive salary, and a generous benefits package, within a business that places strong emphasis on employee wellbeing. The role is based in modern, accessible offices with ample parking in Falkirk area. About the Firm The firm has a strong reputation for delivering high-quality advisory and compliance services to a diverse UK client base, particularly owner-managed and family-run businesses. The firm is known for its strong client relationships, practical and value-driven advice, and commitment to supporting business growth. It also places a strong emphasis on developing its people and maintaining a supportive working environment. The Role You will manage your own client portfolio within a general practice environment, delivering high-quality accounting and tax compliance services while supporting junior team members. Key Responsibilities Managing a client portfolio in a general practice setting Corporate and personal tax compliance work Building and maintaining strong client relationships Supporting, coaching, and developing junior staff Ensuring work is delivered accurately and to deadline About You ACCA / ICAS qualified (or equivalent) Minimum 3 years' post-qualified experience Strong background in general practice Solid knowledge of accounting, tax, and VAT compliance Confident communicator with strong client-facing skills For a confidential chat please apply or contact Marija at Meraki Talent.
Apr 23, 2026
Full time
Meraki Talent are partnering with a long-established Independent Firm of Accountants and Business Advisors to recruit a Accounts Manager to join their growing team. This is a fantastic opportunity offering career progression, a competitive salary, and a generous benefits package, within a business that places strong emphasis on employee wellbeing. The role is based in modern, accessible offices with ample parking in Falkirk area. About the Firm The firm has a strong reputation for delivering high-quality advisory and compliance services to a diverse UK client base, particularly owner-managed and family-run businesses. The firm is known for its strong client relationships, practical and value-driven advice, and commitment to supporting business growth. It also places a strong emphasis on developing its people and maintaining a supportive working environment. The Role You will manage your own client portfolio within a general practice environment, delivering high-quality accounting and tax compliance services while supporting junior team members. Key Responsibilities Managing a client portfolio in a general practice setting Corporate and personal tax compliance work Building and maintaining strong client relationships Supporting, coaching, and developing junior staff Ensuring work is delivered accurately and to deadline About You ACCA / ICAS qualified (or equivalent) Minimum 3 years' post-qualified experience Strong background in general practice Solid knowledge of accounting, tax, and VAT compliance Confident communicator with strong client-facing skills For a confidential chat please apply or contact Marija at Meraki Talent.
Senior Social Work Practitioner GRADE: ME13with London Weighting and two increments for AMHP work DIRECTORATE: Adult Social Care Integrated Care & Public Health HOURS OF WORK: 35 RESPONSIBLE TO: Team Manager (LINE MANAGER) ACCOUNTABLE TO: Service Manager Head of Service, Mental Health RESPONSIBLE FOR: Social Work Staff, Support Workers, students or trainees as required LIAISES WITH: Multi Professionals, including in the Mental Health Trust - Inpatient and Community Services. Housing, Public Health. Adult, Older People and Children's Social Care and Health Services. Primary and Secondary Care Services. Statutory and non- Statutory Services OVERVIEW OF THE POST To provide advice consultation and professional supervision to a group of specialist mental health social care staff To be a lead practitioner in the team, ensuring the provision of a high quality and safe specialist mental health service to the defined service user group. The post holder will be expected to deliver a range of evidence-based interventions which will promote strengths base approach, social inclusion for this group of service users, who Experience low, moderate or severe or mental health issues. The post holder will work in partnership with a range of other services which may include EIS, Home Treatment Teams, Integrated Recovery Hubs Older People, Integrated Recovery Hubs (IRH), Acute, Inpatients Services, Voluntary and independent and community services. The principal purpose is to provide a person cantered approach, focusing on Strength, ability, and the resident existing networks The senior will be relied on to lead by example The Postholder will practice to the Department Social Work Model and guide colleagues in the team in this framework The post holder will work within the safeguarding adults and safeguarding children frameworks across the London Borough of Merton Able to act consistent with the Values of the Council KEY TASKS AND RESPONSIBILITIES Foster recovery through empowerment of Residents and carers by involving them in the planning of their care Establishing and maintaining consistent supportive relationships, which encourages increased self-determination and responsibility for service users and their care. Offer a range of evidence-based interventions and risk management approaches enabling the residents and carers to reduce and manage symptoms and high-risk behaviour. Offer practice guidance to colleagues in the team Be proactive, innovative and creative in delivering care, enabling the facilitation of service user's recovery. Engage residents and carers in relapse prevention and crisis planning providing intervention that maximize the ability to resolve crisis and prevent hospitalization. Support early discharge from both inpatient and Home Treatment Team by providing regular, formal reviews. Deliver a collaborative and responsive service through practice that is dictated by service users/carers intelligence and experience of their own situation . Display expertise in understanding and applying Social Care, Mental Health, Mental Capacity legislation and guidance. Display awareness of the wider range of Social Care legislation and policy, Be creative in ensuring information and advice is delivered in manner that will be receptive to others Act as Case Manager to a defined caseload of service users. Respond swiftly to crisis, providing intervention to prevent admission. Work closely with Carers. Ability to act independently carrying out function on the team's Duty system while also seeking to consult with seniors as required Recognize racial, cultural, sexual preference and linguistic differences. Ensure that record keeping/documentation reflects, prescribed departmental expectation. Maximize the use of resources within the team and available in the community. Have an understanding and work with the mental Health trust and Integrated Commissioning Board. Carry out the responsibility of being part of the Lead group in the service Ensure that care and support plans are reviewed and updated to take into account of the most recent information regarding Residents and Carer needs. It should reflect their views, their voice . Undertake risk assessment/management and positive risk taking by developing genuine interventions with those you are working with Carry out SAM or Enquiry Officer Duty under Safeguarding procedures, as appropriate Ensure activity/contact is entered promptly on Mosaic, conforming with Department Recording requirement. Provide carers assessment and care plans or support their production Work with Brokerage, mental health Social Work Service process to implement Care Packages, including personalised budgets, in the community. Knowledgeable about financial implications of the Care Act 2014, and Departmental policy and procedure arising from this Guide colleagues to ensure discussion regards Financial implication of the Cre Act are discussed with residents and Carers 3. KEY RELATIONSHIPS Maintain professional relationships with other agencies, e.g.,; Neighbourhood Services, Police, Probation Service, Education, Advocacy, PALS, Benefits and Voluntary Services to ensure provision of a quality package of care and service delivery for the service users and their carers. 4. SERVICE DEVELOPMENT AND DELIVERY Participate in service development and partake in the evaluation of the quality of service delivery. Support and facilitate initiative in developing service user's participation groups. Assist in planning, undertaking and evaluating specific projects related to clinical practice within the community. 5. MANAGEMENT/ AUDIT Implement and participate in orientation and local induction programmes for staff. Achieve and demonstrate agreed standards of personal and professional development within the agreed time scale. Participate in research, audit reviews and other initiatives in accordance to expected Governance. Be responsible for ensuring that accurate records are kept in accordance with Council policies and legal requirements. Report all complaints and or incidents in accordance with Local Authority procedures and ensure that the line manager is informed. Actively contribute to the development and review of policies and procedures based upon best practice. 6. TRAINING Ensure that own knowledge and skills are constantly updated. Attain appropriate levels of computer literacy Facilitate students achieving their competencies relevant to their outcome. Attend mandatory training as outlined by Trust policies. Undertake training as necessary in line with the development of the post, through continuous Professional Development Be an approved mental health practitioner, providing assessments as required by the mental health act. Or willingness to undertake AMHP training if required Undertake SAM training and practice as a SAM 7. PROFESSIONAL To participate in the AMHP Duty rota, providing a source of support and advice to those undertaking duties under the Mental Health Act 1983, and to provide specialist cover as necessary. Have a working knowledge of current appropriate legislations - The Children's Act, Care Act (2014), Carers legislation and the Mental Health Act (1983) and other relevant legislation. Be aware of and adhere to Local Authority procedures. Set own objectives through Appraisal, work towards achieving these Deliver and engage in regular professional supervision. Adhere to and work within the guidelines of own professional code of practice. Maintain registration of care profession and membership in relation to the relevant professional qualification Act as a positive role model for colleagues. Ensure that full regard is taken of the dignity, individuality and well-being of residents and carers. Be accountable for own practice and take every reasonable opportunity to sustain and improve knowledge and professional competence. Advocate and promote self-advocacy for service users/carers. 8. COMMUNICATION AND WORKING RELATIONSHIPS Communicate effectively with other members of the service pertaining the assessment, care plan, risk factors, relapse signature, sign of deterioration in service user's mental and physical conditions. Ensure that information of a sensitive and contentious content is handled with professionalism and communicated appropriately to clearly identified persons. Respond to emergency situations in a clear and supportive manner showing sensitivity and direction at all times. 9. CONFIDENTIALITY In the course of your employment you will handle confidential personal information You must not read, discuss, disclose or pass on confidential information unless it is necessary in the pursuance of your legitimate duties. Unauthorized disclosure of such information will be treated as a serious disciplinary matter. In addition it is important that you realize that if this confidentiality is breached, this may result in civil proceedings or a criminal prosecution. 10. HEALTH AND SAFETY . click apply for full job details
Apr 23, 2026
Full time
Senior Social Work Practitioner GRADE: ME13with London Weighting and two increments for AMHP work DIRECTORATE: Adult Social Care Integrated Care & Public Health HOURS OF WORK: 35 RESPONSIBLE TO: Team Manager (LINE MANAGER) ACCOUNTABLE TO: Service Manager Head of Service, Mental Health RESPONSIBLE FOR: Social Work Staff, Support Workers, students or trainees as required LIAISES WITH: Multi Professionals, including in the Mental Health Trust - Inpatient and Community Services. Housing, Public Health. Adult, Older People and Children's Social Care and Health Services. Primary and Secondary Care Services. Statutory and non- Statutory Services OVERVIEW OF THE POST To provide advice consultation and professional supervision to a group of specialist mental health social care staff To be a lead practitioner in the team, ensuring the provision of a high quality and safe specialist mental health service to the defined service user group. The post holder will be expected to deliver a range of evidence-based interventions which will promote strengths base approach, social inclusion for this group of service users, who Experience low, moderate or severe or mental health issues. The post holder will work in partnership with a range of other services which may include EIS, Home Treatment Teams, Integrated Recovery Hubs Older People, Integrated Recovery Hubs (IRH), Acute, Inpatients Services, Voluntary and independent and community services. The principal purpose is to provide a person cantered approach, focusing on Strength, ability, and the resident existing networks The senior will be relied on to lead by example The Postholder will practice to the Department Social Work Model and guide colleagues in the team in this framework The post holder will work within the safeguarding adults and safeguarding children frameworks across the London Borough of Merton Able to act consistent with the Values of the Council KEY TASKS AND RESPONSIBILITIES Foster recovery through empowerment of Residents and carers by involving them in the planning of their care Establishing and maintaining consistent supportive relationships, which encourages increased self-determination and responsibility for service users and their care. Offer a range of evidence-based interventions and risk management approaches enabling the residents and carers to reduce and manage symptoms and high-risk behaviour. Offer practice guidance to colleagues in the team Be proactive, innovative and creative in delivering care, enabling the facilitation of service user's recovery. Engage residents and carers in relapse prevention and crisis planning providing intervention that maximize the ability to resolve crisis and prevent hospitalization. Support early discharge from both inpatient and Home Treatment Team by providing regular, formal reviews. Deliver a collaborative and responsive service through practice that is dictated by service users/carers intelligence and experience of their own situation . Display expertise in understanding and applying Social Care, Mental Health, Mental Capacity legislation and guidance. Display awareness of the wider range of Social Care legislation and policy, Be creative in ensuring information and advice is delivered in manner that will be receptive to others Act as Case Manager to a defined caseload of service users. Respond swiftly to crisis, providing intervention to prevent admission. Work closely with Carers. Ability to act independently carrying out function on the team's Duty system while also seeking to consult with seniors as required Recognize racial, cultural, sexual preference and linguistic differences. Ensure that record keeping/documentation reflects, prescribed departmental expectation. Maximize the use of resources within the team and available in the community. Have an understanding and work with the mental Health trust and Integrated Commissioning Board. Carry out the responsibility of being part of the Lead group in the service Ensure that care and support plans are reviewed and updated to take into account of the most recent information regarding Residents and Carer needs. It should reflect their views, their voice . Undertake risk assessment/management and positive risk taking by developing genuine interventions with those you are working with Carry out SAM or Enquiry Officer Duty under Safeguarding procedures, as appropriate Ensure activity/contact is entered promptly on Mosaic, conforming with Department Recording requirement. Provide carers assessment and care plans or support their production Work with Brokerage, mental health Social Work Service process to implement Care Packages, including personalised budgets, in the community. Knowledgeable about financial implications of the Care Act 2014, and Departmental policy and procedure arising from this Guide colleagues to ensure discussion regards Financial implication of the Cre Act are discussed with residents and Carers 3. KEY RELATIONSHIPS Maintain professional relationships with other agencies, e.g.,; Neighbourhood Services, Police, Probation Service, Education, Advocacy, PALS, Benefits and Voluntary Services to ensure provision of a quality package of care and service delivery for the service users and their carers. 4. SERVICE DEVELOPMENT AND DELIVERY Participate in service development and partake in the evaluation of the quality of service delivery. Support and facilitate initiative in developing service user's participation groups. Assist in planning, undertaking and evaluating specific projects related to clinical practice within the community. 5. MANAGEMENT/ AUDIT Implement and participate in orientation and local induction programmes for staff. Achieve and demonstrate agreed standards of personal and professional development within the agreed time scale. Participate in research, audit reviews and other initiatives in accordance to expected Governance. Be responsible for ensuring that accurate records are kept in accordance with Council policies and legal requirements. Report all complaints and or incidents in accordance with Local Authority procedures and ensure that the line manager is informed. Actively contribute to the development and review of policies and procedures based upon best practice. 6. TRAINING Ensure that own knowledge and skills are constantly updated. Attain appropriate levels of computer literacy Facilitate students achieving their competencies relevant to their outcome. Attend mandatory training as outlined by Trust policies. Undertake training as necessary in line with the development of the post, through continuous Professional Development Be an approved mental health practitioner, providing assessments as required by the mental health act. Or willingness to undertake AMHP training if required Undertake SAM training and practice as a SAM 7. PROFESSIONAL To participate in the AMHP Duty rota, providing a source of support and advice to those undertaking duties under the Mental Health Act 1983, and to provide specialist cover as necessary. Have a working knowledge of current appropriate legislations - The Children's Act, Care Act (2014), Carers legislation and the Mental Health Act (1983) and other relevant legislation. Be aware of and adhere to Local Authority procedures. Set own objectives through Appraisal, work towards achieving these Deliver and engage in regular professional supervision. Adhere to and work within the guidelines of own professional code of practice. Maintain registration of care profession and membership in relation to the relevant professional qualification Act as a positive role model for colleagues. Ensure that full regard is taken of the dignity, individuality and well-being of residents and carers. Be accountable for own practice and take every reasonable opportunity to sustain and improve knowledge and professional competence. Advocate and promote self-advocacy for service users/carers. 8. COMMUNICATION AND WORKING RELATIONSHIPS Communicate effectively with other members of the service pertaining the assessment, care plan, risk factors, relapse signature, sign of deterioration in service user's mental and physical conditions. Ensure that information of a sensitive and contentious content is handled with professionalism and communicated appropriately to clearly identified persons. Respond to emergency situations in a clear and supportive manner showing sensitivity and direction at all times. 9. CONFIDENTIALITY In the course of your employment you will handle confidential personal information You must not read, discuss, disclose or pass on confidential information unless it is necessary in the pursuance of your legitimate duties. Unauthorized disclosure of such information will be treated as a serious disciplinary matter. In addition it is important that you realize that if this confidentiality is breached, this may result in civil proceedings or a criminal prosecution. 10. HEALTH AND SAFETY . click apply for full job details
A fast-growing, independent and award winning, healthcare communications agency, which partners with pharmaceutical and life sciences organisations to deliver impactful, global programmes, is looking for a Senior Account Director with a proven track record of nurturing teams. You'll be a SAD looking for a hands-on, delivery-focused position within a growing agency. With a strong reputation for collaboration, high-quality delivery and long-standing client relationships, the agency offers a genuinely supportive environment where people are encouraged to take ownership, develop their careers and contribute to meaningful work (promotional and creative medical communications). The SAD's Role:- You'll take ownership of global accounts, working closely with internal teams and clients to ensure high-quality delivery, while playing an important role in supporting and developing those around you. Working closely with Account Directors, Account Managers and Account Executives to deliver seamless, high-quality work. Supporting the delivery of strategic and tactical programmes across multiple channels. Contributing to a collaborative, solutions-focused team culture. Mentoring and developing junior team members, with a genuine focus on their growth. You:- Established Senior Account Director, with 1-2 years' experience in role, either looking to continue growing within a Senior Account Director role in a supportive, ambitious agency, OR might be stepping back from a more senior leadership track and keen to focus on delivery, client work and team development rather than pursuing a Head of Client Services route. Strong background in healthcare communications, with exposure to global accounts. Confident managing complex projects and working across multidisciplinary teams. Any experience in oncology will be an advantage. Hands-on, proactive and solutions-focused
Apr 23, 2026
Full time
A fast-growing, independent and award winning, healthcare communications agency, which partners with pharmaceutical and life sciences organisations to deliver impactful, global programmes, is looking for a Senior Account Director with a proven track record of nurturing teams. You'll be a SAD looking for a hands-on, delivery-focused position within a growing agency. With a strong reputation for collaboration, high-quality delivery and long-standing client relationships, the agency offers a genuinely supportive environment where people are encouraged to take ownership, develop their careers and contribute to meaningful work (promotional and creative medical communications). The SAD's Role:- You'll take ownership of global accounts, working closely with internal teams and clients to ensure high-quality delivery, while playing an important role in supporting and developing those around you. Working closely with Account Directors, Account Managers and Account Executives to deliver seamless, high-quality work. Supporting the delivery of strategic and tactical programmes across multiple channels. Contributing to a collaborative, solutions-focused team culture. Mentoring and developing junior team members, with a genuine focus on their growth. You:- Established Senior Account Director, with 1-2 years' experience in role, either looking to continue growing within a Senior Account Director role in a supportive, ambitious agency, OR might be stepping back from a more senior leadership track and keen to focus on delivery, client work and team development rather than pursuing a Head of Client Services route. Strong background in healthcare communications, with exposure to global accounts. Confident managing complex projects and working across multidisciplinary teams. Any experience in oncology will be an advantage. Hands-on, proactive and solutions-focused
Client Manager Location: Bromsgrove, Midlands Job Type: Full-time, Permanent An established and growing accountancy practice based in Bromsgrove is seeking an experienced Client Manager to join their Midlands office. This is an excellent opportunity for a qualified accountant looking to manage their own client portfolio while playing a key role in mentoring junior team members and supporting senior leadership. The Role As Client Manager, you will take ownership of a varied client portfolio and act as the main point of contact, delivering high-quality accounting, tax and advisory services. You'll work closely with Senior Managers and Directors, contributing to technical work, client advice and team development. Key responsibilities Review company financial statements and sole trader accounts Review corporation tax returns Draft technical and client-facing advice with support from Senior Managers and Directors Oversee personal tax compliance and annual personal tax filings for clients Ensure accurate and compliant financial statement disclosures Manage and maintain a portfolio of clients, acting as first point of contact Liaise with clients regarding deadlines, requirements and queries Support Senior Managers and Directors across Accounts, Tax, VAT, Payroll and Company Secretarial deadlines Communicate with clients to obtain required information Build and maintain strong, long-term client relationships Provide ad hoc financial support, including interpretation of results Support clients with internal systems and controls, including implementation of accounting software Confidently explain tax and financial matters to reassure and advise clients Support and mentor senior associates and supervisors About you ACA / ACCA qualified (or equivalent) Minimum of 2 years' post-qualification experience within practice Proven experience managing your own portfolio of clients Strong technical knowledge across accounts and tax, with a commitment to continued development Confident using Outlook, Word and Excel Strong experience with Xero Exposure to Iris, Alpha, QuickBooks and Sage 50 desirable Technologically aware and comfortable adopting new systems Self-motivated with the ability to apply skills to new scenarios Strong communication and people management skills Ability to work under pressure while maintaining accuracy and focus Excellent analytical and research skills The package Competitive salary 26 days' holiday plus public holidays Enhanced pension contributions Health plan benefits Flexible working options Free on-site parking Clear progression opportunities Ongoing training and professional development For more info, please apply today!
Apr 23, 2026
Full time
Client Manager Location: Bromsgrove, Midlands Job Type: Full-time, Permanent An established and growing accountancy practice based in Bromsgrove is seeking an experienced Client Manager to join their Midlands office. This is an excellent opportunity for a qualified accountant looking to manage their own client portfolio while playing a key role in mentoring junior team members and supporting senior leadership. The Role As Client Manager, you will take ownership of a varied client portfolio and act as the main point of contact, delivering high-quality accounting, tax and advisory services. You'll work closely with Senior Managers and Directors, contributing to technical work, client advice and team development. Key responsibilities Review company financial statements and sole trader accounts Review corporation tax returns Draft technical and client-facing advice with support from Senior Managers and Directors Oversee personal tax compliance and annual personal tax filings for clients Ensure accurate and compliant financial statement disclosures Manage and maintain a portfolio of clients, acting as first point of contact Liaise with clients regarding deadlines, requirements and queries Support Senior Managers and Directors across Accounts, Tax, VAT, Payroll and Company Secretarial deadlines Communicate with clients to obtain required information Build and maintain strong, long-term client relationships Provide ad hoc financial support, including interpretation of results Support clients with internal systems and controls, including implementation of accounting software Confidently explain tax and financial matters to reassure and advise clients Support and mentor senior associates and supervisors About you ACA / ACCA qualified (or equivalent) Minimum of 2 years' post-qualification experience within practice Proven experience managing your own portfolio of clients Strong technical knowledge across accounts and tax, with a commitment to continued development Confident using Outlook, Word and Excel Strong experience with Xero Exposure to Iris, Alpha, QuickBooks and Sage 50 desirable Technologically aware and comfortable adopting new systems Self-motivated with the ability to apply skills to new scenarios Strong communication and people management skills Ability to work under pressure while maintaining accuracy and focus Excellent analytical and research skills The package Competitive salary 26 days' holiday plus public holidays Enhanced pension contributions Health plan benefits Flexible working options Free on-site parking Clear progression opportunities Ongoing training and professional development For more info, please apply today!
Probate Lawyer Senior Associate Personal Estate Manager Salary: £40,000 £62,500 per annum Start Date: Flexible Our client is open to remote, hybrid and flexible working applications. Their office is in Bristol. About Our Client Our client occupies a unique, privileged position. They are called upon at a sensitive time when families are going through the stages of grief, but there is an acceptance that certain realities need to be addressed. Our Client s Purpose To support families through bereavement with expert guidance and genuine compassion, making a complex process feel manageable and human. What you ll be doing: Manage and progress a case load of mostly taxable estate administration cases. Take ownership of all technical tasks required to progress a case. Manage all client communication and correspondence. Draft interim and final estate accounts. Support the coaching, development and mentoring of junior colleagues. Collaborate across teams to ensure a seamless client experience. Contribute to continuous improvement and innovation in how they work. What they re looking for Qualifications are desirable but not essential. They are looking for individuals with some of the following experience: 5 years experience of end-to-end estate administration and probate. STEP / TEP Qualification (or working towards). Qualified Solicitor (desirable). CILEX Qualified (desirable). The type of person you ll be: A Strong communicator clear, empathetic, and confident. A proactive, solutions-focused individual. Ability to work independently and as part of a collaborative team whether in the office or working remotely. Vast experience in probate, legal services, or estate administration. A passion for making a difference in people s lives at a time when they really need you. What they can offer you They believe in rewarding great work. For this role they offer the following benefits: Up to £62,500 per annum Quarterly Bonus / Scheme 25 days plus bank holidays, increasing annually to 30 Health Cash Plan Cash back for Dental, optical, and other treatments Employee discounts across a range of products and services Variety of salary sacrifice benefits such as tech vouchers, dental and holiday buy Company pension scheme matching up to 5% Income protection insurance Life assurance policy Enhanced family leave (upon completion of probation) Cycle to work scheme Employee Assistance Programme Why join our client: A supportive, people-first culture. Opportunities for growth and development. A chance to make a real impact during life s most challenging times. Hybrid and flexible working options to suit your needs. Where you ll be working: Our client s office based at Spectrum House, Bond Street, Bristol, BS1 3LG From home Hybrid Hiring process what to expect They like to keep things clear and straightforward. Here s what you can expect: Application review They review applications on a rolling basis and will contact you when shortlisted. Initial chat A short call to get to know you better. There will be some element of competency here, but they aim for it to be more conversational (30mins). Interview This is your competency-based interview with their Operations Director and Legal Services Director (up to 60mins). Task A chance to show them how your technical competence. Feedback They will contact you following your interview, typically within 1 week. Support They want everyone to feel comfortable and confident throughout their hiring process. If you have a medical condition or need any adjustments, whether that s for an interview or any part of the process, please let them know. They are happy to have a conversation about how they can best support you. Ready to apply? If our client sounds like the kind of place where you d thrive, they would love to hear from you. Apply now and help them shape the future of estate administration. Equality, Diversity and Inclusion Our client is committed to creating a workplace where everyone feels welcome, respected, and able to thrive. They believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience nothing else. They are proud to foster an inclusive environment where individuality is celebrated, and diverse perspectives are valued across everything they do. By applying for this role, you re sharing your information with our client. They take your privacy seriously.
Apr 23, 2026
Full time
Probate Lawyer Senior Associate Personal Estate Manager Salary: £40,000 £62,500 per annum Start Date: Flexible Our client is open to remote, hybrid and flexible working applications. Their office is in Bristol. About Our Client Our client occupies a unique, privileged position. They are called upon at a sensitive time when families are going through the stages of grief, but there is an acceptance that certain realities need to be addressed. Our Client s Purpose To support families through bereavement with expert guidance and genuine compassion, making a complex process feel manageable and human. What you ll be doing: Manage and progress a case load of mostly taxable estate administration cases. Take ownership of all technical tasks required to progress a case. Manage all client communication and correspondence. Draft interim and final estate accounts. Support the coaching, development and mentoring of junior colleagues. Collaborate across teams to ensure a seamless client experience. Contribute to continuous improvement and innovation in how they work. What they re looking for Qualifications are desirable but not essential. They are looking for individuals with some of the following experience: 5 years experience of end-to-end estate administration and probate. STEP / TEP Qualification (or working towards). Qualified Solicitor (desirable). CILEX Qualified (desirable). The type of person you ll be: A Strong communicator clear, empathetic, and confident. A proactive, solutions-focused individual. Ability to work independently and as part of a collaborative team whether in the office or working remotely. Vast experience in probate, legal services, or estate administration. A passion for making a difference in people s lives at a time when they really need you. What they can offer you They believe in rewarding great work. For this role they offer the following benefits: Up to £62,500 per annum Quarterly Bonus / Scheme 25 days plus bank holidays, increasing annually to 30 Health Cash Plan Cash back for Dental, optical, and other treatments Employee discounts across a range of products and services Variety of salary sacrifice benefits such as tech vouchers, dental and holiday buy Company pension scheme matching up to 5% Income protection insurance Life assurance policy Enhanced family leave (upon completion of probation) Cycle to work scheme Employee Assistance Programme Why join our client: A supportive, people-first culture. Opportunities for growth and development. A chance to make a real impact during life s most challenging times. Hybrid and flexible working options to suit your needs. Where you ll be working: Our client s office based at Spectrum House, Bond Street, Bristol, BS1 3LG From home Hybrid Hiring process what to expect They like to keep things clear and straightforward. Here s what you can expect: Application review They review applications on a rolling basis and will contact you when shortlisted. Initial chat A short call to get to know you better. There will be some element of competency here, but they aim for it to be more conversational (30mins). Interview This is your competency-based interview with their Operations Director and Legal Services Director (up to 60mins). Task A chance to show them how your technical competence. Feedback They will contact you following your interview, typically within 1 week. Support They want everyone to feel comfortable and confident throughout their hiring process. If you have a medical condition or need any adjustments, whether that s for an interview or any part of the process, please let them know. They are happy to have a conversation about how they can best support you. Ready to apply? If our client sounds like the kind of place where you d thrive, they would love to hear from you. Apply now and help them shape the future of estate administration. Equality, Diversity and Inclusion Our client is committed to creating a workplace where everyone feels welcome, respected, and able to thrive. They believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience nothing else. They are proud to foster an inclusive environment where individuality is celebrated, and diverse perspectives are valued across everything they do. By applying for this role, you re sharing your information with our client. They take your privacy seriously.
Thorn Baker Facilities Management
City, Manchester
Thorn Baker is working in collaboration with a large Facilities Management company, based in the heart of London. We are seeking an experienced and commercially driven Operations Manager to oversee a £20 million mixed portfolio, specifically within the contract cleaning sector. This role is responsible for leading multi-site operations, ensuring service excellence, driving profitability, maintaining strong client relationships across a diverse range of contracts (commercial, industrial, and specialist environments) and supporting the team with growth, training and progression. This is a high-impact leadership role, reporting directly to the Managing Director and is suited to a strategic, results-driven professional who thrives in a fast-paced, service-led environment. You will play a key role in shaping operational excellence and delivering outstanding client value across a significant business portfolio. Key Requirements Proven experience in a senior operations role within the contract cleaning or facilities management sector Demonstrated success managing large-scale, multi-site portfolios (£10M+ preferred) Strong financial acumen with P&L management experience Excellent leadership and people management skills Exceptional client-facing and stakeholder management abilities Strong understanding of compliance, health & safety, and service delivery standards Commercially astute with a track record of driving growth and profitability Key Responsibilities Operational Leadership Oversee day-to-day operations across a large, multi-site cleaning portfolio valued at £20 million Ensure consistent delivery of high-quality cleaning services in line with contractual obligations and KPIs Implement and maintain best practices, operational efficiencies, and service innovations Financial Management Take full P&L responsibility for the portfolio Manage budgets, control costs, and drive margin improvement Identify growth opportunities within existing contracts and support new business initiatives Client Relationship Management Build and maintain strong relationships with key clients and stakeholders Act as the primary escalation point for major operational or service issues Lead contract reviews, renewals, and service expansion discussions Team Leadership & Development Lead, motivate, and develop a team of regional/site managers and supervisors Drive a high-performance culture focused on accountability, engagement, and continuous improvement Support recruitment, training, and succession planning initiatives Compliance & Quality Assurance Ensure full compliance with health & safety, environmental, and industry regulations Conduct regular audits and inspections to maintain service standards Implement corrective actions where necessary Strategic Growth Contribute to the strategic direction of the business unit Support tendering and mobilization of new contracts Identify innovation opportunities including technology, sustainability, and process improvements Key Requirements Proven experience in a senior operations role within the contract cleaning or facilities management sector Demonstrated success managing large-scale, multi-site portfolios (£10M+ preferred) Strong financial acumen with P&L management experience Excellent leadership and people management skills Exceptional client-facing and stakeholder management abilities Strong understanding of compliance, health & safety, and service delivery standards Commercially astute with a track record of driving growth and profitability TE1
Apr 23, 2026
Full time
Thorn Baker is working in collaboration with a large Facilities Management company, based in the heart of London. We are seeking an experienced and commercially driven Operations Manager to oversee a £20 million mixed portfolio, specifically within the contract cleaning sector. This role is responsible for leading multi-site operations, ensuring service excellence, driving profitability, maintaining strong client relationships across a diverse range of contracts (commercial, industrial, and specialist environments) and supporting the team with growth, training and progression. This is a high-impact leadership role, reporting directly to the Managing Director and is suited to a strategic, results-driven professional who thrives in a fast-paced, service-led environment. You will play a key role in shaping operational excellence and delivering outstanding client value across a significant business portfolio. Key Requirements Proven experience in a senior operations role within the contract cleaning or facilities management sector Demonstrated success managing large-scale, multi-site portfolios (£10M+ preferred) Strong financial acumen with P&L management experience Excellent leadership and people management skills Exceptional client-facing and stakeholder management abilities Strong understanding of compliance, health & safety, and service delivery standards Commercially astute with a track record of driving growth and profitability Key Responsibilities Operational Leadership Oversee day-to-day operations across a large, multi-site cleaning portfolio valued at £20 million Ensure consistent delivery of high-quality cleaning services in line with contractual obligations and KPIs Implement and maintain best practices, operational efficiencies, and service innovations Financial Management Take full P&L responsibility for the portfolio Manage budgets, control costs, and drive margin improvement Identify growth opportunities within existing contracts and support new business initiatives Client Relationship Management Build and maintain strong relationships with key clients and stakeholders Act as the primary escalation point for major operational or service issues Lead contract reviews, renewals, and service expansion discussions Team Leadership & Development Lead, motivate, and develop a team of regional/site managers and supervisors Drive a high-performance culture focused on accountability, engagement, and continuous improvement Support recruitment, training, and succession planning initiatives Compliance & Quality Assurance Ensure full compliance with health & safety, environmental, and industry regulations Conduct regular audits and inspections to maintain service standards Implement corrective actions where necessary Strategic Growth Contribute to the strategic direction of the business unit Support tendering and mobilization of new contracts Identify innovation opportunities including technology, sustainability, and process improvements Key Requirements Proven experience in a senior operations role within the contract cleaning or facilities management sector Demonstrated success managing large-scale, multi-site portfolios (£10M+ preferred) Strong financial acumen with P&L management experience Excellent leadership and people management skills Exceptional client-facing and stakeholder management abilities Strong understanding of compliance, health & safety, and service delivery standards Commercially astute with a track record of driving growth and profitability TE1
Get Staffed Online Recruitment Limited
Bristol, Gloucestershire
Probate Lawyer Senior Associate Personal Estate Manager Salary: £40,000 £62,500 per annum Start Date: Flexible Our client is open to remote, hybrid and flexible working applications. Their office is in Bristol. About Our Client Our client occupies a unique, privileged position. They are called upon at a sensitive time when families are going through the stages of grief, but there is an acceptance that certain realities need to be addressed. Our Client s Purpose To support families through bereavement with expert guidance and genuine compassion, making a complex process feel manageable and human. What you ll be doing: Manage and progress a case load of mostly taxable estate administration cases. Take ownership of all technical tasks required to progress a case. Manage all client communication and correspondence. Draft interim and final estate accounts. Support the coaching, development and mentoring of junior colleagues. Collaborate across teams to ensure a seamless client experience. Contribute to continuous improvement and innovation in how they work. What they re looking for Qualifications are desirable but not essential. They are looking for individuals with some of the following experience: 5 years experience of end-to-end estate administration and probate. STEP / TEP Qualification (or working towards). Qualified Solicitor (desirable). CILEX Qualified (desirable). The type of person you ll be: A Strong communicator clear, empathetic, and confident. A proactive, solutions-focused individual. Ability to work independently and as part of a collaborative team whether in the office or working remotely. Vast experience in probate, legal services, or estate administration. A passion for making a difference in people s lives at a time when they really need you. What they can offer you They believe in rewarding great work. For this role they offer the following benefits: Up to £62,500 per annum Quarterly Bonus / Scheme 25 days plus bank holidays, increasing annually to 30 Health Cash Plan Cash back for Dental, optical, and other treatments Employee discounts across a range of products and services Variety of salary sacrifice benefits such as tech vouchers, dental and holiday buy Company pension scheme matching up to 5% Income protection insurance Life assurance policy Enhanced family leave (upon completion of probation) Cycle to work scheme Employee Assistance Programme Why join our client: A supportive, people-first culture. Opportunities for growth and development. A chance to make a real impact during life s most challenging times. Hybrid and flexible working options to suit your needs. Where you ll be working: Our client s office based at Spectrum House, Bond Street, Bristol, BS1 3LG From home Hybrid Hiring process what to expect They like to keep things clear and straightforward. Here s what you can expect: Application review They review applications on a rolling basis and will contact you when shortlisted. Initial chat A short call to get to know you better. There will be some element of competency here, but they aim for it to be more conversational (30mins). Interview This is your competency-based interview with their Operations Director and Legal Services Director (up to 60mins). Task A chance to show them how your technical competence. Feedback They will contact you following your interview, typically within 1 week. Support They want everyone to feel comfortable and confident throughout their hiring process. If you have a medical condition or need any adjustments, whether that s for an interview or any part of the process, please let them know. They are happy to have a conversation about how they can best support you. Ready to apply? If our client sounds like the kind of place where you d thrive, they would love to hear from you. Apply now and help them shape the future of estate administration. Equality, Diversity and Inclusion Our client is committed to creating a workplace where everyone feels welcome, respected, and able to thrive. They believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience nothing else. They are proud to foster an inclusive environment where individuality is celebrated, and diverse perspectives are valued across everything they do. By applying for this role, you re sharing your information with our client. They take your privacy seriously.
Apr 23, 2026
Full time
Probate Lawyer Senior Associate Personal Estate Manager Salary: £40,000 £62,500 per annum Start Date: Flexible Our client is open to remote, hybrid and flexible working applications. Their office is in Bristol. About Our Client Our client occupies a unique, privileged position. They are called upon at a sensitive time when families are going through the stages of grief, but there is an acceptance that certain realities need to be addressed. Our Client s Purpose To support families through bereavement with expert guidance and genuine compassion, making a complex process feel manageable and human. What you ll be doing: Manage and progress a case load of mostly taxable estate administration cases. Take ownership of all technical tasks required to progress a case. Manage all client communication and correspondence. Draft interim and final estate accounts. Support the coaching, development and mentoring of junior colleagues. Collaborate across teams to ensure a seamless client experience. Contribute to continuous improvement and innovation in how they work. What they re looking for Qualifications are desirable but not essential. They are looking for individuals with some of the following experience: 5 years experience of end-to-end estate administration and probate. STEP / TEP Qualification (or working towards). Qualified Solicitor (desirable). CILEX Qualified (desirable). The type of person you ll be: A Strong communicator clear, empathetic, and confident. A proactive, solutions-focused individual. Ability to work independently and as part of a collaborative team whether in the office or working remotely. Vast experience in probate, legal services, or estate administration. A passion for making a difference in people s lives at a time when they really need you. What they can offer you They believe in rewarding great work. For this role they offer the following benefits: Up to £62,500 per annum Quarterly Bonus / Scheme 25 days plus bank holidays, increasing annually to 30 Health Cash Plan Cash back for Dental, optical, and other treatments Employee discounts across a range of products and services Variety of salary sacrifice benefits such as tech vouchers, dental and holiday buy Company pension scheme matching up to 5% Income protection insurance Life assurance policy Enhanced family leave (upon completion of probation) Cycle to work scheme Employee Assistance Programme Why join our client: A supportive, people-first culture. Opportunities for growth and development. A chance to make a real impact during life s most challenging times. Hybrid and flexible working options to suit your needs. Where you ll be working: Our client s office based at Spectrum House, Bond Street, Bristol, BS1 3LG From home Hybrid Hiring process what to expect They like to keep things clear and straightforward. Here s what you can expect: Application review They review applications on a rolling basis and will contact you when shortlisted. Initial chat A short call to get to know you better. There will be some element of competency here, but they aim for it to be more conversational (30mins). Interview This is your competency-based interview with their Operations Director and Legal Services Director (up to 60mins). Task A chance to show them how your technical competence. Feedback They will contact you following your interview, typically within 1 week. Support They want everyone to feel comfortable and confident throughout their hiring process. If you have a medical condition or need any adjustments, whether that s for an interview or any part of the process, please let them know. They are happy to have a conversation about how they can best support you. Ready to apply? If our client sounds like the kind of place where you d thrive, they would love to hear from you. Apply now and help them shape the future of estate administration. Equality, Diversity and Inclusion Our client is committed to creating a workplace where everyone feels welcome, respected, and able to thrive. They believe in equal opportunities for all and ensure that every hiring decision is based on merit, skills, and experience nothing else. They are proud to foster an inclusive environment where individuality is celebrated, and diverse perspectives are valued across everything they do. By applying for this role, you re sharing your information with our client. They take your privacy seriously.
Enterprise customers. Complex challenges. Own Revenue Growth We are a rapidly growing Top Tier ServiceNow Partner , helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. We're looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements. This isn't a "renewals" account management role - it's about building strategic partnerships and unlocking new opportunities across complex organisations . Hybrid Working UK. London 2 days per week at The Ministry - London's coolest workspace (Yes, the same people as the Ministry of Sound). The Role: Strategic Enterprise Sales Account Manager This is a growth-focused enterprise account management role where you'll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You'll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn't a renewals-only role - we're looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth. Working closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you'll shape solutions that solve real business problems while delivering measurable value for customers. What You'll Be Doing • Build and nurture strong relationships with senior stakeholders across customer accounts • Develop long-term account strategies focused on expanding our footprint within customer organisations • Identify opportunities for upselling, cross-selling and new consulting engagements • Work with technical teams to design solutions that solve customer challenges • Manage contract renewals, commercial discussions and long-term customer partnerships • Lead account reviews and continually identify ways to improve customer value and engagement About You You don't need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we'd love to hear from you. We're looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations. You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business. We're particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You'll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions. You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners. Experience We're Looking For • 3-5 years experience in Account Management within technology solutions services - managed services, systems Integrator, software implementation or IT consulting environment (ServiceNow experience would be beneficial) • A proven track record of growing and developing customer accounts - mid-enterprise • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months. • Strong commercial awareness including pricing discussions and contract negotiations • The ability to build long-term account strategies and identify growth opportunities • Excellent stakeholder management skills • Comfortable working in a fast-paced, high-growth environment • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous • Experience in a fast-growing SME Salary & Benefits: • Bupa health insurance, GP access & Bupa dental care • Life insurance • £250 home office setup allowance • 4% employee pension • 25 days holiday increasing with tenure • Comprehensive training and development • Hybrid working from The Ministry offices in London (typically 2-3 days per week) • On-site gym • Maternity & Parental Leave • We offer an enhanced parental leave package. • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay. • For paternity and parental leave, you'll receive 4 weeks full pay. • We also support time off for ante and post-natal appointments. • Flexible Working • That's why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1). • We also provide a £250 home working allowance to help you create a comfortable workspace. If you're driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment. Step into a role where your ideas matter, your impact is visible, and your success is rewarded. Apply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Apr 23, 2026
Full time
Enterprise customers. Complex challenges. Own Revenue Growth We are a rapidly growing Top Tier ServiceNow Partner , helping the public sector and organisations that serve the public sector transform how they operate through the ServiceNow platform. We're looking for a strategic, commercially minded growth Account Manager to own a portfolio of enterprise customers and drive long-term growth through consulting and managed services engagements. This isn't a "renewals" account management role - it's about building strategic partnerships and unlocking new opportunities across complex organisations . Hybrid Working UK. London 2 days per week at The Ministry - London's coolest workspace (Yes, the same people as the Ministry of Sound). The Role: Strategic Enterprise Sales Account Manager This is a growth-focused enterprise account management role where you'll take ownership of a portfolio of strategic customers and help them maximise the value of their ServiceNow investment. You'll be responsible for developing long-term account strategies, building strong stakeholder relationships, and identifying opportunities to expand services across complex organisations. This isn't a renewals-only role - we're looking for someone who enjoys thinking commercially, uncovering opportunities, and driving meaningful account growth. Working closely with our Technical Consultants, Architects, Engagement Managers and Customer Success teams, you'll shape solutions that solve real business problems while delivering measurable value for customers. What You'll Be Doing • Build and nurture strong relationships with senior stakeholders across customer accounts • Develop long-term account strategies focused on expanding our footprint within customer organisations • Identify opportunities for upselling, cross-selling and new consulting engagements • Work with technical teams to design solutions that solve customer challenges • Manage contract renewals, commercial discussions and long-term customer partnerships • Lead account reviews and continually identify ways to improve customer value and engagement About You You don't need to meet every requirement below to apply. If this role excites you, and you believe you can make an impact, we'd love to hear from you. We're looking for someone who thrives on growing customer relationships and identifying opportunities within complex organisations. You might currently be a Growth Account Manager ready to step into a more strategic enterprise role, or someone already managing larger accounts who wants to join a faster-growing consulting business. We're particularly interested in candidates from managed services, consulting, or technology services environments - where success is driven by solving client problems rather than selling a fixed product. You'll bring a consultative, outcome-led approach, identifying customer needs beyond software and shaping the right service-based solutions. You should be comfortable owning the full sales cycle, from building the business case through to independently driving deals forward. Experience engaging senior stakeholders, including C-suite, is essential, along with a background in enterprise service environments (e.g. SAP, Atlassian, ServiceNow) within integrators or service partners. Experience We're Looking For • 3-5 years experience in Account Management within technology solutions services - managed services, systems Integrator, software implementation or IT consulting environment (ServiceNow experience would be beneficial) • A proven track record of growing and developing customer accounts - mid-enterprise • Experience working in solution-based sales environments - deal sizes £200-£1million+ with longer sales cycles - c12-24 months. • Strong commercial awareness including pricing discussions and contract negotiations • The ability to build long-term account strategies and identify growth opportunities • Excellent stakeholder management skills • Comfortable working in a fast-paced, high-growth environment • Experience selling into regulated or complex enterprise environments e.g. Public Sector would be advantageous • Experience in a fast-growing SME Salary & Benefits: • Bupa health insurance, GP access & Bupa dental care • Life insurance • £250 home office setup allowance • 4% employee pension • 25 days holiday increasing with tenure • Comprehensive training and development • Hybrid working from The Ministry offices in London (typically 2-3 days per week) • On-site gym • Maternity & Parental Leave • We offer an enhanced parental leave package. • For maternity and adoption, we provide 16 weeks full pay followed by 23 weeks statutory maternity pay. • For paternity and parental leave, you'll receive 4 weeks full pay. • We also support time off for ante and post-natal appointments. • Flexible Working • That's why we offer flexible working arrangements and hybrid working between home and our offices in The Ministry (SE1). • We also provide a £250 home working allowance to help you create a comfortable workspace. If you're driven by growth, thrive in complex enterprise environments, and want to be part of a business scaling at pace, this is your moment. Step into a role where your ideas matter, your impact is visible, and your success is rewarded. Apply today, for a confidential discussion. All applications are being handed by our talent partner RR (Recruitment Revolution). Please direct all interest to them in the first instance. Thanks! Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
Job Title: Office Manager / Operations Manager Location: Southam, Warwickshire (fully office based) Salary: £40,000 Hours: Monday to Friday, full time 0830 to 1700 Monday to Thursday and 1600 Friday The role We are recruiting an experienced Office Manager / Operations Manager to take day-to-day operational control of a well-established professional services business operating within the financial services sector. This is a senior, hands-on role for someone who thrives on structure, accountability and responsibility. You will oversee office operations, people, priorities and client workflows, acting as a key point of support to the Managing Director and ensuring the business runs smoothly on a daily basis. This is not a junior administration position. It requires confidence, maturity, and the ability to manage people and client expectations in a professional, regulated environment. Key responsibilities Managing the day-to-day running of the office, ensuring work is prioritised and completed to deadlines Overseeing and coordinating workloads across the team, setting expectations and following up daily Acting as a senior point of contact for clients, ensuring a professional and responsive service Liaising with external stakeholders including lawyers, auditors and regulators Supporting oversight of compliance related administration processes, including onboarding and documentation Addressing issues promptly and professionally, including performance, handovers and accountability Identifying problems early and resolving them before they escalate Creating structure and consistency across the office and maintaining high standards What we are looking for Proven experience in an Office Manager, Operations Manager or similar leadership role Background within professional services such as financial services, legal, compliance or accountancy would be useful but not essential Strong people management skills, including handling difficult conversations when required Highly organised, proactive and detail-focused Confident communicator with clients and senior stakeholders Comfortable working within a regulated environment Calm, professional and resilient, able to be firm without being aggressive Happy to be fully office-based in Southam What's on offer Senior leadership role within a stable, established business Opportunity to shape how the office operates day to day Close working relationship with the Managing Director Long-term progression and potential future equity opportunity for the right person INDL
Apr 23, 2026
Full time
Job Title: Office Manager / Operations Manager Location: Southam, Warwickshire (fully office based) Salary: £40,000 Hours: Monday to Friday, full time 0830 to 1700 Monday to Thursday and 1600 Friday The role We are recruiting an experienced Office Manager / Operations Manager to take day-to-day operational control of a well-established professional services business operating within the financial services sector. This is a senior, hands-on role for someone who thrives on structure, accountability and responsibility. You will oversee office operations, people, priorities and client workflows, acting as a key point of support to the Managing Director and ensuring the business runs smoothly on a daily basis. This is not a junior administration position. It requires confidence, maturity, and the ability to manage people and client expectations in a professional, regulated environment. Key responsibilities Managing the day-to-day running of the office, ensuring work is prioritised and completed to deadlines Overseeing and coordinating workloads across the team, setting expectations and following up daily Acting as a senior point of contact for clients, ensuring a professional and responsive service Liaising with external stakeholders including lawyers, auditors and regulators Supporting oversight of compliance related administration processes, including onboarding and documentation Addressing issues promptly and professionally, including performance, handovers and accountability Identifying problems early and resolving them before they escalate Creating structure and consistency across the office and maintaining high standards What we are looking for Proven experience in an Office Manager, Operations Manager or similar leadership role Background within professional services such as financial services, legal, compliance or accountancy would be useful but not essential Strong people management skills, including handling difficult conversations when required Highly organised, proactive and detail-focused Confident communicator with clients and senior stakeholders Comfortable working within a regulated environment Calm, professional and resilient, able to be firm without being aggressive Happy to be fully office-based in Southam What's on offer Senior leadership role within a stable, established business Opportunity to shape how the office operates day to day Close working relationship with the Managing Director Long-term progression and potential future equity opportunity for the right person INDL
People and Culture Coordinator Date: 30 Mar 2026 Location: London WHO WE ARE Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Through our heritage, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. YOUR NEXT ROLE People and Culture Coordinator Supporting our teams across Retail and Corporate the People and Culture Coordinator acts as first point of contact for our Retail and Corporate teams. They provide support to the HR team, ensuring delivery of all HR services. Reporting into the HR Advisor - Corporate, this is a permanent position, based in our fabulous UK Head office in London where we centralise our focus on supporting our business, creating Beauty innovations for a better world. Contract type: Permanent, full time - 35 hours per week. YOUR RESPONSIBILITIES Be accountable for all HR admin, ensuring timely action and accuracy including but not limited to; processing EDFs and Contracts, Right to Work checks and Visa requirement tracking for our Retail Population, Maintenance of our HRIS and Data retention in line with legal requirements. HR Reporting and analysis alongside the HR Advisor - Corporate, supporting initiatives like the dashboard. Responsible for the coordination of the HR Inbox, understanding the needs of the business to answer queries and escalating to the relevant person where appropriate. Maintain and update HR trackers. Supports with the organisation and management of our Intern programme. Support ASEMs with Retail recruitment; posting and managing job adverts on Mirai Assist with Corporate Recruitment on an ad hoc basis YOUR BACKGROUND A passion for HR and Beauty. HR administration experience, preferably in a Retail business would be an advantage Great interpersonal skills Proactive and can do attitude, able to work on own initiative and demonstrate tenacity Able to handle sensitive information in a professional and confident manner Excellent written and verbal communication skills Exceptional organisation & planning skills, attention to detail and the ability to multi task across duties and projects Ability to work in a fast paced, dynamic environment and meet tight deadlines Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success BENEFITS YOU'LL LOVE Generous product allocation & discount to spend on our gorgeous products! Supporting the delicate work/life balance with enhanced time off through 26 days holiday + bank holidays + your birthday day off + time off for when you get married or move house PLUS enhanced parental allowance for those big life moments and the chance to buy more through our holiday buy scheme Plan for your future with our 8% matching pension scheme (up to) and life Assurance up to x4 your salary We operate an annual bonus scheme, based on personal development plans and business performance Flexible Fridays, so you can focus on what is important to you Flexible & hybrid work patterns to suit all backgrounds with 60% of your time being in the office Wellbeing programmes including mental health first aiders, free counselling, access to digital GP's and exclusive retail discounts Monthly access to L&D opportunities to help your continuous development A fantastic opportunity to earn your CIPD qualification, fully supported through our apprenticeship scheme. INCLUSION HEROS Together, we can build a vibrant and dynamic team that reflects the diverse world we serve. We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion. We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you. OUR HIRING PROCESS Once you have applied for the role, our in house recruitment team will screen your CV. We will do our best to get back to all candidates who apply, however in some cases it may not be possible due to the high volume of applications. If you have not heard back from us within 30 days of your application, unfortunately this may be you have not been successful on this occasion. If your CV is shortlisted, then you will be contacted by our recruitment team. They will arrange a pre screening call, to explore your motivation, suitability and role expectations. After the pre screen, your application will be reviewed by the hiring manager. Successful applicants will be invited to at least 1 interview. Preferably, we would like to meet you in person and give you the opportunity to test your commute as well as see your potential place of work! In some cases, we may invite you to an assessment centre or to present your ideas in the form of a business presentation. Please note If you do not have the right to work in the UK and would require sponsorship for this role then you must ensure you meet UKVI requirements for the position which may include having a degree level qualification. Please reach out if you need further information on this and whether we offer sponsorship.
Apr 23, 2026
Full time
People and Culture Coordinator Date: 30 Mar 2026 Location: London WHO WE ARE Operating in 120 countries with 42,000 employees and 70 nationalities, Shiseido offers a unique selection of Skincare, Makeup and Fragrance brands with a projected turnover over £7.0bn in 2022. Founded in 1872 in Japan, Shiseido Group is within the Top 5 leading cosmetics companies in the world and aims to inspire a life of beauty and culture. Through our heritage, Shiseido constantly creates high-quality, safe and innovative cosmetics and develop brands deeply loved by people from all over the world, in line with our mission: Beauty Innovations for a Better World. YOUR NEXT ROLE People and Culture Coordinator Supporting our teams across Retail and Corporate the People and Culture Coordinator acts as first point of contact for our Retail and Corporate teams. They provide support to the HR team, ensuring delivery of all HR services. Reporting into the HR Advisor - Corporate, this is a permanent position, based in our fabulous UK Head office in London where we centralise our focus on supporting our business, creating Beauty innovations for a better world. Contract type: Permanent, full time - 35 hours per week. YOUR RESPONSIBILITIES Be accountable for all HR admin, ensuring timely action and accuracy including but not limited to; processing EDFs and Contracts, Right to Work checks and Visa requirement tracking for our Retail Population, Maintenance of our HRIS and Data retention in line with legal requirements. HR Reporting and analysis alongside the HR Advisor - Corporate, supporting initiatives like the dashboard. Responsible for the coordination of the HR Inbox, understanding the needs of the business to answer queries and escalating to the relevant person where appropriate. Maintain and update HR trackers. Supports with the organisation and management of our Intern programme. Support ASEMs with Retail recruitment; posting and managing job adverts on Mirai Assist with Corporate Recruitment on an ad hoc basis YOUR BACKGROUND A passion for HR and Beauty. HR administration experience, preferably in a Retail business would be an advantage Great interpersonal skills Proactive and can do attitude, able to work on own initiative and demonstrate tenacity Able to handle sensitive information in a professional and confident manner Excellent written and verbal communication skills Exceptional organisation & planning skills, attention to detail and the ability to multi task across duties and projects Ability to work in a fast paced, dynamic environment and meet tight deadlines Alignment with the group's "Trust8" working principles: Think Big, Take Risks, Hands on, Collaborate, Be Open, Act with Integrity, Be Accountable, Applaud Success BENEFITS YOU'LL LOVE Generous product allocation & discount to spend on our gorgeous products! Supporting the delicate work/life balance with enhanced time off through 26 days holiday + bank holidays + your birthday day off + time off for when you get married or move house PLUS enhanced parental allowance for those big life moments and the chance to buy more through our holiday buy scheme Plan for your future with our 8% matching pension scheme (up to) and life Assurance up to x4 your salary We operate an annual bonus scheme, based on personal development plans and business performance Flexible Fridays, so you can focus on what is important to you Flexible & hybrid work patterns to suit all backgrounds with 60% of your time being in the office Wellbeing programmes including mental health first aiders, free counselling, access to digital GP's and exclusive retail discounts Monthly access to L&D opportunities to help your continuous development A fantastic opportunity to earn your CIPD qualification, fully supported through our apprenticeship scheme. INCLUSION HEROS Together, we can build a vibrant and dynamic team that reflects the diverse world we serve. We are committed to fostering an inclusive and diverse workplace where all employees feel valued, respected, and empowered. We believe that a diverse workforce enhances our creativity, innovation, and overall success. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, sexual orientation, disability or religion and are proud to promote a culture which supports and appreciates people from all backgrounds. We are always open to flexible working, part time arrangements and any adjustments which you might need to get the best experience whilst at work. We are dedicated to providing equal employment opportunities and ensuring that our hiring practices reflect our commitment to diversity and inclusion. We are proud to be recognised as a disability confident employer and have a number of internal employee forums which promote advocacy for our teams. If you need any support or adjustments during your application, please get in touch with us and we will be happy to support you. OUR HIRING PROCESS Once you have applied for the role, our in house recruitment team will screen your CV. We will do our best to get back to all candidates who apply, however in some cases it may not be possible due to the high volume of applications. If you have not heard back from us within 30 days of your application, unfortunately this may be you have not been successful on this occasion. If your CV is shortlisted, then you will be contacted by our recruitment team. They will arrange a pre screening call, to explore your motivation, suitability and role expectations. After the pre screen, your application will be reviewed by the hiring manager. Successful applicants will be invited to at least 1 interview. Preferably, we would like to meet you in person and give you the opportunity to test your commute as well as see your potential place of work! In some cases, we may invite you to an assessment centre or to present your ideas in the form of a business presentation. Please note If you do not have the right to work in the UK and would require sponsorship for this role then you must ensure you meet UKVI requirements for the position which may include having a degree level qualification. Please reach out if you need further information on this and whether we offer sponsorship.
Job Title: VAT Manager Location: City of London - 3 days in office, 2 days from home Salary: £70,000 - £75,000 (depending on experience) + benefits! The Role: I'm on the hunt for an experienced VAT Manager who thrives in a people-focused environment and sees challenges as opportunities for growth. Within this team, you'll work alongside passionate professionals who care about making a difference Your role in VAT will be far more than policies and procedures; it's about creating an inspiring workplace culture, fostering individual growth, and implementing strategic initiatives that drive meaningful, lasting impact across our team. What I'm Looking For: The ability to provide high quality, practical, commercial advice on complex VAT and other indirect tax issues to a wide range of clients including owner managed businesses, listed businesses and multinational companies Being able to identify opportunities for VAT services and promote them with both colleagues and clients, linking in with carrying out business development initiatives for existing and new clients. Develop relationships with intermediaries and other relevant external parties is crucial in this role. The ability to write articles for newsletters and press releases would be beneficial. Managing VAT projects to ensure efficient and effective delivery to deadlines and within budget, as well as managing HMRC enquiries, assisting with ADRs, preparing cases for First-tier Tribunal. Dealing with all VAT and indirect tax aspects of company acquisitions and disposals, as well as delivering internal and client presentations. Keeping up to date with technical developments and providing updates to clients and colleagues. Supporting junior team members whilst delegating and reviewing their work, being able to highlight and feedback areas for improvement in a constructive manner. This is in addition to the general management of the team including people management, appraisals, billing etc. Benefits: Flexibility of core hours from 10am - 2pm and two home working days, allowing you to balance your work and personal commitments seamlessly. 33 days holiday inc. bank holidays, plus the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days) Employee recognition awards: Outstanding Performance Award Bonus and other recognition initiatives. New and improved programme for succession planning and supportive management structure to help you realise your potential Employee Assistance Programme: Access a free confidential 24-hour support service, including unlimited counseling sessions and virtual doctors available for you and your family. And lot's more!
Apr 23, 2026
Full time
Job Title: VAT Manager Location: City of London - 3 days in office, 2 days from home Salary: £70,000 - £75,000 (depending on experience) + benefits! The Role: I'm on the hunt for an experienced VAT Manager who thrives in a people-focused environment and sees challenges as opportunities for growth. Within this team, you'll work alongside passionate professionals who care about making a difference Your role in VAT will be far more than policies and procedures; it's about creating an inspiring workplace culture, fostering individual growth, and implementing strategic initiatives that drive meaningful, lasting impact across our team. What I'm Looking For: The ability to provide high quality, practical, commercial advice on complex VAT and other indirect tax issues to a wide range of clients including owner managed businesses, listed businesses and multinational companies Being able to identify opportunities for VAT services and promote them with both colleagues and clients, linking in with carrying out business development initiatives for existing and new clients. Develop relationships with intermediaries and other relevant external parties is crucial in this role. The ability to write articles for newsletters and press releases would be beneficial. Managing VAT projects to ensure efficient and effective delivery to deadlines and within budget, as well as managing HMRC enquiries, assisting with ADRs, preparing cases for First-tier Tribunal. Dealing with all VAT and indirect tax aspects of company acquisitions and disposals, as well as delivering internal and client presentations. Keeping up to date with technical developments and providing updates to clients and colleagues. Supporting junior team members whilst delegating and reviewing their work, being able to highlight and feedback areas for improvement in a constructive manner. This is in addition to the general management of the team including people management, appraisals, billing etc. Benefits: Flexibility of core hours from 10am - 2pm and two home working days, allowing you to balance your work and personal commitments seamlessly. 33 days holiday inc. bank holidays, plus the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days) Employee recognition awards: Outstanding Performance Award Bonus and other recognition initiatives. New and improved programme for succession planning and supportive management structure to help you realise your potential Employee Assistance Programme: Access a free confidential 24-hour support service, including unlimited counseling sessions and virtual doctors available for you and your family. And lot's more!
We are recruiting a Deputy Manager to join our residential service Lavenders in Finchley, supporting adults with learning disabilities, autism, and mental health needs. Whether you're new to care or experienced, this is an opportunity to build a rewarding, long-term career - any truly make a difference! About the Service - Lavenders, Finchley A welcoming residential care service supporting 7 adults aged 18+ in a safe, structured, and supportive environment. The service promotes independence, choice, and wellbeing through tailored, person-centred support. Service User Interests The people we support enjoy a wide range of activities, and Deputy Managers play a vital role in enabling these experiences, including: Cinema trips Garden picnics Walks in the local park Visits to nearby shops and community settings We provide both practical and emotional support, empowering individuals to live as independently as possible while maintaining choice, dignity, and wellbeing. Location & Travel Situated in FinchleyFree on-street parkingRegular bus routes The Role As a Deputy Manager, you will take the lead in the day-to-day running of the service and assume full responsibility in the absence of the Registered Manager. You will be accountable for delivering safe, high-quality, person-centred care while leading, motivating, and developing your staff team. This is a shift-based role, Monday to Sunday, including weekends and bank holidays You will: Support the Registered Manager in delivering a professional, safe, and effective service Lead, supervise, and inspire a team of Support Workers Act as a positive role model, promoting CareTech's values and high standards Ensure personalised care and support plans are followed, reviewed, and updated Champion dignity, independence, inclusion, and positive outcomes Oversee day-to-day operations, quality assurance, and compliance Maintain accurate records, reports, and documentation Support individuals both within the service and in the community Promote meaningful relationships between staff and those we support Support recruitment, induction, performance management, and staff development Facilitate regular staff supervisions and contribute to appraisals Ensure safeguarding, health & safety, and risk management processes are followed Who We're Looking For We're seeking someone who is: Positive, friendly, and innovative Confident leading teams in a care environment Calm, professional, and solution-focused under pressure Passionate about supporting adults with disabilities and complex needs Organised, motivated, and able to balance operational priorities An excellent communicator (written and verbal) A role model for integrity, accountability, and quality care Requirements Level 4 qualification in Health & Social Care (or working towards) Enhanced DBS required (paid for by CareTech). What We Offer Recommend A Friend BonusUp to 28 Days Holiday, inclusive of Bank HolidaysFree DBS CheckBlue Light CardStakeholder PensionFree Employee Assistance ProgrammeAnnual Employee Awards EveningEmployee Recognition SchemesOngoing training with clear career progression opportunities, including access to qualifications up to degree levelCareTech Foundation - Opportunity to apply for family and friend's grant Our Values FriendlyPositiveInnovativeEmpoweringPerson-Centred Apply today to join a friendly, empowering organisation committed to person-centred support and creating Extraordinary Days, Every Day. About CareTech CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence.CareTech Community Services are proud to inform you that they are a Disability Confident Leader. Due to the high volume of applications, only shortlisted candidates will be contacted within 7-10 days. Some roles may require male or female employees only, where this is a genuine occupational requirement in accordance with the Equality Act 2010. Strictly no agencies
Apr 23, 2026
Full time
We are recruiting a Deputy Manager to join our residential service Lavenders in Finchley, supporting adults with learning disabilities, autism, and mental health needs. Whether you're new to care or experienced, this is an opportunity to build a rewarding, long-term career - any truly make a difference! About the Service - Lavenders, Finchley A welcoming residential care service supporting 7 adults aged 18+ in a safe, structured, and supportive environment. The service promotes independence, choice, and wellbeing through tailored, person-centred support. Service User Interests The people we support enjoy a wide range of activities, and Deputy Managers play a vital role in enabling these experiences, including: Cinema trips Garden picnics Walks in the local park Visits to nearby shops and community settings We provide both practical and emotional support, empowering individuals to live as independently as possible while maintaining choice, dignity, and wellbeing. Location & Travel Situated in FinchleyFree on-street parkingRegular bus routes The Role As a Deputy Manager, you will take the lead in the day-to-day running of the service and assume full responsibility in the absence of the Registered Manager. You will be accountable for delivering safe, high-quality, person-centred care while leading, motivating, and developing your staff team. This is a shift-based role, Monday to Sunday, including weekends and bank holidays You will: Support the Registered Manager in delivering a professional, safe, and effective service Lead, supervise, and inspire a team of Support Workers Act as a positive role model, promoting CareTech's values and high standards Ensure personalised care and support plans are followed, reviewed, and updated Champion dignity, independence, inclusion, and positive outcomes Oversee day-to-day operations, quality assurance, and compliance Maintain accurate records, reports, and documentation Support individuals both within the service and in the community Promote meaningful relationships between staff and those we support Support recruitment, induction, performance management, and staff development Facilitate regular staff supervisions and contribute to appraisals Ensure safeguarding, health & safety, and risk management processes are followed Who We're Looking For We're seeking someone who is: Positive, friendly, and innovative Confident leading teams in a care environment Calm, professional, and solution-focused under pressure Passionate about supporting adults with disabilities and complex needs Organised, motivated, and able to balance operational priorities An excellent communicator (written and verbal) A role model for integrity, accountability, and quality care Requirements Level 4 qualification in Health & Social Care (or working towards) Enhanced DBS required (paid for by CareTech). What We Offer Recommend A Friend BonusUp to 28 Days Holiday, inclusive of Bank HolidaysFree DBS CheckBlue Light CardStakeholder PensionFree Employee Assistance ProgrammeAnnual Employee Awards EveningEmployee Recognition SchemesOngoing training with clear career progression opportunities, including access to qualifications up to degree levelCareTech Foundation - Opportunity to apply for family and friend's grant Our Values FriendlyPositiveInnovativeEmpoweringPerson-Centred Apply today to join a friendly, empowering organisation committed to person-centred support and creating Extraordinary Days, Every Day. About CareTech CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence.CareTech Community Services are proud to inform you that they are a Disability Confident Leader. Due to the high volume of applications, only shortlisted candidates will be contacted within 7-10 days. Some roles may require male or female employees only, where this is a genuine occupational requirement in accordance with the Equality Act 2010. Strictly no agencies
I am currently working with a Housing association based in West London, specialising in repairs and maintenance, They are looking for a Senior Operationsl Manager to join the team specialising in managing and controlling all operations cost effectively and efficiently, whilst managing and running smoothly a team. The Duties of this role are: Have overall responsibility for compliance and timely delivery of Health & Safety, financial and operational requirements in line with best practice and legal framework Strategically plan, organise and manage the business resources to maximise performance and resident satisfaction levels, meeting targets. Develop and maintain processes for continual improvement Maintain and promote effective relationships at all levels, focusing staff on performance, better services for residents; with a focus on delivering a great customer experience, best value and established best operating practices. Recruit, motivate and retain the best people, creating complimentary teams with development and succession plans and a culture of employee empowerment Encouraging a workplace with a strong sense of ownership and where people go the extra mile, focused on continual improvement and providing a great customer experience. Provide optimum levels of leadership, encouragement and training in order to support and help others achieve results and meet their targets. Creating a network of contracts across various disciplines. Maintaining and developing effective relationships, an effective communicator at all levels Have overall responsibility for the delivery of contract KPI's and continually seek improvement in operational delivery, working closely with colleagues to listen to and understand resident feedback and how we can learn from it to improve services. To be proactive and energetic, seeking to get things done and at the same time deal with a variety of tasks and wide ranging responsibilities and accountability. Promote social responsibility and community engagement working closely with colleagues to understand resident and community priorities. Provide solutions in situations involving the new and unexpected - overcome problems as well as prove direction for others. Actively engage with and support resident engagement framework, working with colleagues and residents to review and continuously improve services. This will include attending a range of resident meetings/events. Ensure that works to mitigate any issues before they become complaints. Where complaints do arise ensure the team responds in line with Housing Ombudsman requirements an policy, ensuring the focus is on empathy, good communication, prompt resolution and effective delivery of outcomes. Ensure the team is focused on delivering a great customer experience and adheres to the key principles of our customer experience approach: listening and learning, information and communication, always improving and the right tools for the job. Other Key responsibilities Financial responsibility for approximately 5m. Skills in analysing trends, building forecasts, and ensuring financial efficiency within the repairs service. Ensuring value for money Reviewing sub-contractors contracts to retain, manage and ensure compliance Education & Qualifications Needed: CIH qualification in Managing Housing Maintenance or equivalent (Desirable) Educated to degree level, or equivalent (Desirable) Competent user of Microsoft Office packages (Outlook, Word, and Excel) The Salary for this role is 73,000- 81,000+ Benefits. If you are interested in this role and want to find out more information please email (url removed) or call Thank you. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Apr 23, 2026
Full time
I am currently working with a Housing association based in West London, specialising in repairs and maintenance, They are looking for a Senior Operationsl Manager to join the team specialising in managing and controlling all operations cost effectively and efficiently, whilst managing and running smoothly a team. The Duties of this role are: Have overall responsibility for compliance and timely delivery of Health & Safety, financial and operational requirements in line with best practice and legal framework Strategically plan, organise and manage the business resources to maximise performance and resident satisfaction levels, meeting targets. Develop and maintain processes for continual improvement Maintain and promote effective relationships at all levels, focusing staff on performance, better services for residents; with a focus on delivering a great customer experience, best value and established best operating practices. Recruit, motivate and retain the best people, creating complimentary teams with development and succession plans and a culture of employee empowerment Encouraging a workplace with a strong sense of ownership and where people go the extra mile, focused on continual improvement and providing a great customer experience. Provide optimum levels of leadership, encouragement and training in order to support and help others achieve results and meet their targets. Creating a network of contracts across various disciplines. Maintaining and developing effective relationships, an effective communicator at all levels Have overall responsibility for the delivery of contract KPI's and continually seek improvement in operational delivery, working closely with colleagues to listen to and understand resident feedback and how we can learn from it to improve services. To be proactive and energetic, seeking to get things done and at the same time deal with a variety of tasks and wide ranging responsibilities and accountability. Promote social responsibility and community engagement working closely with colleagues to understand resident and community priorities. Provide solutions in situations involving the new and unexpected - overcome problems as well as prove direction for others. Actively engage with and support resident engagement framework, working with colleagues and residents to review and continuously improve services. This will include attending a range of resident meetings/events. Ensure that works to mitigate any issues before they become complaints. Where complaints do arise ensure the team responds in line with Housing Ombudsman requirements an policy, ensuring the focus is on empathy, good communication, prompt resolution and effective delivery of outcomes. Ensure the team is focused on delivering a great customer experience and adheres to the key principles of our customer experience approach: listening and learning, information and communication, always improving and the right tools for the job. Other Key responsibilities Financial responsibility for approximately 5m. Skills in analysing trends, building forecasts, and ensuring financial efficiency within the repairs service. Ensuring value for money Reviewing sub-contractors contracts to retain, manage and ensure compliance Education & Qualifications Needed: CIH qualification in Managing Housing Maintenance or equivalent (Desirable) Educated to degree level, or equivalent (Desirable) Competent user of Microsoft Office packages (Outlook, Word, and Excel) The Salary for this role is 73,000- 81,000+ Benefits. If you are interested in this role and want to find out more information please email (url removed) or call Thank you. RG Setsquare is acting as an Employment Agency in relation to this vacancy.
Practice Workflow Senior Manager Department: Operations Employment Type: Permanent Location: Belfast Description We're looking for a driven and hands on operational leader to take our Tax practice to the next level. As a Practice Workflow Senior Manager, you'll be at the head of the day to day operation orchestrating workflow, driving efficiency, and ensuring the team performs at its best. Acting as the key operational lead below Partner level, you'll translate strategic direction into seamless execution, making sure plans turn into results. This is a pivotal role designed to free up Partner capacity, strengthen team performance, and create a high functioning, well organised practice. You'll bring structure, clarity, and accountability to everything from workflow management and resource planning to client onboarding and WIP/billing discipline. You'll also play a central role in embedding Sumer NI's values and culture into everyday practice, helping shape a collaborative, high performing environment. You'll own and elevate the client services administration function across the Tax team - ensuring a professional, consistent and efficient experience for both clients and colleagues. If you thrive on bringing order to complexity, enjoy improving processes, and want to make a visible impact in a growing, ambitious firm, this is an opportunity to truly make the role your own. Key Responsibilities Workflow, Capacity & Operations Leadership Own the end to end workflow for the Tax team: capacity planning, work allocation, progress monitoring and deadline management. Run weekly/monthly operational routines (workflow meetings, schedule reviews, billing cycles). Maintain visibility of deadlines, client commitments and resource bottlenecks; escrow risks early. Create structure, predictability and improved turnaround times across the team. Provide Partners with regular insights and reporting on workflow health and operational risks. Team Leadership & Culture Line management duties, ensuring clarity, development, productivity and performance. Support improvement of team culture; embed Sumer NI's values and expected behaviours. Lead by example: clear communication, accountability, high standards and consistent follow through. Performance, Training & Team Development Coordinate the entire appraisal cycle: scheduling, documentation, tracking completion and nudging where needed. Build and maintain a training plan for all sub teams and grades; oversee delivery and attendance. Set up and track coaching sessions (technical and behavioural) to support capability building. Support Partners and Managers with performance insights and follow up actions. Client Service Administration & Onboarding Compliance Own and improve the full client onboarding workflow for the Tax team, including: AML checks Conflict of Interest reviews Letters of Engagement (issue, renewal, tracking) Ensuring all onboarding steps are completed before work commences. Implement best practice admin processes to support high quality client experience. WIP, Billing & Revenue Recognition Discipline Ensure rigorous WIP management and monthly billing compliance in line with Sumer NI's Revenue Recognition Policy. Drive WIP hygiene: ensure timeliness, accurate staging, and removal of aged items. Coordinate billing readiness each month and ensure the team delivers on billable commitments. Provide Partners with clear reporting: billing pipeline, aged WIP, exceptions and required actions. Practice Improvement & Change Management Act as a champion for change within the Tax team, promoting adoption of new systems, processes and workflows. Support implementation of new IT tools, ensuring training, documentation and user adoption. Identify inefficiencies and recommend practical, commercial solutions to improve team operations. Ensure consistent standards across the practice. Skills, Knowledge & Expertise Operational, workflow or practice management experience within professional services (accountancy, legal, consulting, financial services or similar). Strong experience running day to day team operations, workflow, capacity planning and people routines. Demonstrated success working with senior leaders in a fast paced environment. Experience leading or supervising admin or operational staff. Experience improving processes and implementing change. Desirable Knowledge of AML or client onboarding in a regulated environment. Understanding of WIP, billing and revenue processes. Experience in an accountancy/tax practice is helpful but not required. Skills & Behaviours Commercial mindset with understanding of how operations impact revenue and client service. Strong personality: resilient, confident and able to push back appropriately. Hands on and detail oriented: enjoys operational ownership and follow through. Excellent organisation and communication skills. Natural leader who drives accountability and consistency. Calm under pressure; pragmatic problem solver. Champion of continuous improvement. At Sumer, we know everyone's journey is different. That's why we're committed to fairness, removing barriers, and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know. Our values represent what matters most to us and guide how we work every day: We Shine Together We Do the Right Thing We Make It Count We know diverse teams make us stronger. That's why we're creating an inclusive workplace where everyone belongs and differences are valued and celebrated.
Apr 23, 2026
Full time
Practice Workflow Senior Manager Department: Operations Employment Type: Permanent Location: Belfast Description We're looking for a driven and hands on operational leader to take our Tax practice to the next level. As a Practice Workflow Senior Manager, you'll be at the head of the day to day operation orchestrating workflow, driving efficiency, and ensuring the team performs at its best. Acting as the key operational lead below Partner level, you'll translate strategic direction into seamless execution, making sure plans turn into results. This is a pivotal role designed to free up Partner capacity, strengthen team performance, and create a high functioning, well organised practice. You'll bring structure, clarity, and accountability to everything from workflow management and resource planning to client onboarding and WIP/billing discipline. You'll also play a central role in embedding Sumer NI's values and culture into everyday practice, helping shape a collaborative, high performing environment. You'll own and elevate the client services administration function across the Tax team - ensuring a professional, consistent and efficient experience for both clients and colleagues. If you thrive on bringing order to complexity, enjoy improving processes, and want to make a visible impact in a growing, ambitious firm, this is an opportunity to truly make the role your own. Key Responsibilities Workflow, Capacity & Operations Leadership Own the end to end workflow for the Tax team: capacity planning, work allocation, progress monitoring and deadline management. Run weekly/monthly operational routines (workflow meetings, schedule reviews, billing cycles). Maintain visibility of deadlines, client commitments and resource bottlenecks; escrow risks early. Create structure, predictability and improved turnaround times across the team. Provide Partners with regular insights and reporting on workflow health and operational risks. Team Leadership & Culture Line management duties, ensuring clarity, development, productivity and performance. Support improvement of team culture; embed Sumer NI's values and expected behaviours. Lead by example: clear communication, accountability, high standards and consistent follow through. Performance, Training & Team Development Coordinate the entire appraisal cycle: scheduling, documentation, tracking completion and nudging where needed. Build and maintain a training plan for all sub teams and grades; oversee delivery and attendance. Set up and track coaching sessions (technical and behavioural) to support capability building. Support Partners and Managers with performance insights and follow up actions. Client Service Administration & Onboarding Compliance Own and improve the full client onboarding workflow for the Tax team, including: AML checks Conflict of Interest reviews Letters of Engagement (issue, renewal, tracking) Ensuring all onboarding steps are completed before work commences. Implement best practice admin processes to support high quality client experience. WIP, Billing & Revenue Recognition Discipline Ensure rigorous WIP management and monthly billing compliance in line with Sumer NI's Revenue Recognition Policy. Drive WIP hygiene: ensure timeliness, accurate staging, and removal of aged items. Coordinate billing readiness each month and ensure the team delivers on billable commitments. Provide Partners with clear reporting: billing pipeline, aged WIP, exceptions and required actions. Practice Improvement & Change Management Act as a champion for change within the Tax team, promoting adoption of new systems, processes and workflows. Support implementation of new IT tools, ensuring training, documentation and user adoption. Identify inefficiencies and recommend practical, commercial solutions to improve team operations. Ensure consistent standards across the practice. Skills, Knowledge & Expertise Operational, workflow or practice management experience within professional services (accountancy, legal, consulting, financial services or similar). Strong experience running day to day team operations, workflow, capacity planning and people routines. Demonstrated success working with senior leaders in a fast paced environment. Experience leading or supervising admin or operational staff. Experience improving processes and implementing change. Desirable Knowledge of AML or client onboarding in a regulated environment. Understanding of WIP, billing and revenue processes. Experience in an accountancy/tax practice is helpful but not required. Skills & Behaviours Commercial mindset with understanding of how operations impact revenue and client service. Strong personality: resilient, confident and able to push back appropriately. Hands on and detail oriented: enjoys operational ownership and follow through. Excellent organisation and communication skills. Natural leader who drives accountability and consistency. Calm under pressure; pragmatic problem solver. Champion of continuous improvement. At Sumer, we know everyone's journey is different. That's why we're committed to fairness, removing barriers, and giving people the support they need to do their best work. If you need any support during the hiring process, just let us know. Our values represent what matters most to us and guide how we work every day: We Shine Together We Do the Right Thing We Make It Count We know diverse teams make us stronger. That's why we're creating an inclusive workplace where everyone belongs and differences are valued and celebrated.
One of the North's leading firms of chartered accountants and business advisors, offering an extensive range of corporate, personal and specialist tax services and employing c.1,000 staff, is keen to recruit new Tax Seniors or Assistant Managers to provide tailored tax advisory and compliance services in one of a range of specialisms - Corporate Tax, Private Client Tax, Transaction Tax, Innovation Tax and VAT & Duty for large corporate, SME, OMB and private individual clients, helping them navigate the increasingly complex world of tax. Its growing Newcastle office is looking for talented and friendly people to deliver value and manage risk in tax compliance, tax optimisation and strategic planning, where you'll be at the heart of assisting clients in realising their ambitions.This is a fantastic opportunity to further develop your technical and client management skills, while working as part of an award-winning, collaborative, supportive and forward-thinking team. Your key responsibilities as Tax Senior/Assistant Manager will include: Supporting the delivery of tax advice on a broad range of issues impacting large corporates, SMEs, OMBs and individuals, according to your chosen specialism Contributing to a variety of assignments, including research, analysis and preparation of findings Managing a portfolio clients, taking responsibility for the delivery of high-quality tax compliance services and assisting with the review of work prepared by junior team members Building strong working relationships with clients and internal stakeholders, contributing to the delivery of a seamless, high-quality client experience Assisting senior colleagues in identifying opportunities for additional tax advisory work and helping to prepare relevant proposals or materials Keeping up to date with changes in UK and international tax legislation and contributing to internal knowledge sharing Supporting the development of junior team members through on-the-job coaching and knowledge sharing As Tax Senior/Assistant Manager you'll need: Strong Tax Senior experience in the relevant field of tax gained in practice or industry, ideally including exposure to larger corporates or complex clients Professionally qualified (CA and/or CTA or equivalent) or working towards qualification Strong technical knowledge and a willingness to continue developing in a supportive environment Proactive, with good organisational skills and the ability to manage multiple deadlines Clear communicator who can engage effectively with clients and colleagues at all levels Experience in mentoring or coaching junior team members is an advantage Rewards & Benefits: Basic salary of £35,000 - £48,000 and competitive benefits package Full time Permanent Excellent training, support and career development opportunities Attractive city centre office and flexible working Please note: - To secure maximum pay/rewards, you must possess all outlined experience, skills, knowledge and relevant qualifications. - High levels of interest mean we will only contact you if your application is shortlisted and this will happen within five working days. - Candidates must have the right to work in the UK permanently and without any restrictions - there is no visa sponsorship on offer for this role.
Apr 23, 2026
Full time
One of the North's leading firms of chartered accountants and business advisors, offering an extensive range of corporate, personal and specialist tax services and employing c.1,000 staff, is keen to recruit new Tax Seniors or Assistant Managers to provide tailored tax advisory and compliance services in one of a range of specialisms - Corporate Tax, Private Client Tax, Transaction Tax, Innovation Tax and VAT & Duty for large corporate, SME, OMB and private individual clients, helping them navigate the increasingly complex world of tax. Its growing Newcastle office is looking for talented and friendly people to deliver value and manage risk in tax compliance, tax optimisation and strategic planning, where you'll be at the heart of assisting clients in realising their ambitions.This is a fantastic opportunity to further develop your technical and client management skills, while working as part of an award-winning, collaborative, supportive and forward-thinking team. Your key responsibilities as Tax Senior/Assistant Manager will include: Supporting the delivery of tax advice on a broad range of issues impacting large corporates, SMEs, OMBs and individuals, according to your chosen specialism Contributing to a variety of assignments, including research, analysis and preparation of findings Managing a portfolio clients, taking responsibility for the delivery of high-quality tax compliance services and assisting with the review of work prepared by junior team members Building strong working relationships with clients and internal stakeholders, contributing to the delivery of a seamless, high-quality client experience Assisting senior colleagues in identifying opportunities for additional tax advisory work and helping to prepare relevant proposals or materials Keeping up to date with changes in UK and international tax legislation and contributing to internal knowledge sharing Supporting the development of junior team members through on-the-job coaching and knowledge sharing As Tax Senior/Assistant Manager you'll need: Strong Tax Senior experience in the relevant field of tax gained in practice or industry, ideally including exposure to larger corporates or complex clients Professionally qualified (CA and/or CTA or equivalent) or working towards qualification Strong technical knowledge and a willingness to continue developing in a supportive environment Proactive, with good organisational skills and the ability to manage multiple deadlines Clear communicator who can engage effectively with clients and colleagues at all levels Experience in mentoring or coaching junior team members is an advantage Rewards & Benefits: Basic salary of £35,000 - £48,000 and competitive benefits package Full time Permanent Excellent training, support and career development opportunities Attractive city centre office and flexible working Please note: - To secure maximum pay/rewards, you must possess all outlined experience, skills, knowledge and relevant qualifications. - High levels of interest mean we will only contact you if your application is shortlisted and this will happen within five working days. - Candidates must have the right to work in the UK permanently and without any restrictions - there is no visa sponsorship on offer for this role.
