Senior Property Manager Location: Birmingham, B15 - Hybrid + Travel Salary: £57,433 per annum Hours: 35 hours per week Contract: Permanent Shape the future of third-party housing management at Midland Heart. Midland Heart is a leading social housing provider and property owner with a growing residential and commercial leasehold estate. We're creating a new specialist role to strengthen oversight of our third-party managed portfolio, with laser focus on managing agent performance, data compliance and service quality across a geographically dispersed estate. This role will suit a commercially minded property professional who enjoys operating as the intelligent client setting expectations, challenging delivery and holding partners to account. Why this role is different This isn't a business-as-usual housing management role. As our Senior Property Manager (known internally as Third Party Agency Manager), you'll: Have strategic oversight, from property handover to strategic disposals, of a growing portfolio of circa 2,000 2,500 residential and commercial properties dispersed over the East and West Midlands. Lead relationships with around 100 external managing agents, managing, assuring and constructively challenging third-party performance against contracts and driving continuous improvement. Lead and develop a newly formed specialist team. Ensure Tenants remain at the heart of service delivery, ensuring compliance, value for money and driving improvements in Tenant Satisfaction Measures. Our ideal candidate? We're seeking a property management professional who can balance strong commercial oversight with a tenant-first mindset. Your application will demonstrate: ATPI (Associate of The Property Institute) Qualified or demonstrable experience of private property management. Proven experience of all matters relating to private residential and/or commercial leasehold management including its legislative context and policy framework. Experience of leading, managing and developing a geographically dispersed operational team. Commercial acumen, with experience managing budgets and delivering value for money. A track record of improving services and customer satisfaction. The confidence to challenge, influence and make evidence-based decisions, whilst maintaining effective, professional relationships. As a Smart Working organisation, you can expect to work from a Midland Heart site 3 days a week, with 2 days working remotely from home. To successfully deliver this role, you must be willing and able to travel across a dispersed portfolio to meet with your team, Contractors, Managing Agents and to attend AGMs. Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times). Closing Date: Thursday 15 January 2026 Assessments for the role are planned to take place in January 26 at our Birmingham, Bath Row office. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and submit your CV and Cover Letter which show us that you have what it takes to make a success of the role. We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role. No agencies please.
Feb 03, 2026
Full time
Senior Property Manager Location: Birmingham, B15 - Hybrid + Travel Salary: £57,433 per annum Hours: 35 hours per week Contract: Permanent Shape the future of third-party housing management at Midland Heart. Midland Heart is a leading social housing provider and property owner with a growing residential and commercial leasehold estate. We're creating a new specialist role to strengthen oversight of our third-party managed portfolio, with laser focus on managing agent performance, data compliance and service quality across a geographically dispersed estate. This role will suit a commercially minded property professional who enjoys operating as the intelligent client setting expectations, challenging delivery and holding partners to account. Why this role is different This isn't a business-as-usual housing management role. As our Senior Property Manager (known internally as Third Party Agency Manager), you'll: Have strategic oversight, from property handover to strategic disposals, of a growing portfolio of circa 2,000 2,500 residential and commercial properties dispersed over the East and West Midlands. Lead relationships with around 100 external managing agents, managing, assuring and constructively challenging third-party performance against contracts and driving continuous improvement. Lead and develop a newly formed specialist team. Ensure Tenants remain at the heart of service delivery, ensuring compliance, value for money and driving improvements in Tenant Satisfaction Measures. Our ideal candidate? We're seeking a property management professional who can balance strong commercial oversight with a tenant-first mindset. Your application will demonstrate: ATPI (Associate of The Property Institute) Qualified or demonstrable experience of private property management. Proven experience of all matters relating to private residential and/or commercial leasehold management including its legislative context and policy framework. Experience of leading, managing and developing a geographically dispersed operational team. Commercial acumen, with experience managing budgets and delivering value for money. A track record of improving services and customer satisfaction. The confidence to challenge, influence and make evidence-based decisions, whilst maintaining effective, professional relationships. As a Smart Working organisation, you can expect to work from a Midland Heart site 3 days a week, with 2 days working remotely from home. To successfully deliver this role, you must be willing and able to travel across a dispersed portfolio to meet with your team, Contractors, Managing Agents and to attend AGMs. Who are Midland Heart? We're one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times). Closing Date: Thursday 15 January 2026 Assessments for the role are planned to take place in January 26 at our Birmingham, Bath Row office. Interested? Applying is easy - simply click the apply button. You will be directed to our candidate portal, there you can see a link to the full Role Profile and submit your CV and Cover Letter which show us that you have what it takes to make a success of the role. We're proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role. No agencies please.
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything do? As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Key Responsibilities Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models Deliver on Integrated CX growth and profitability plans Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion Accountable for/ Consulted about Customer satisfaction across Vertical portfolios Retention and growth of local Booster accounts Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning) New opportunities and product growth We are looking for Ability to lead large teams with diverse customer portfolios Lead in customer experience / order management with customer-led mindset Establishing senior business relationships with customers and their supply chain partners Broad knowledge of supply chain strategy and execution in global business environment Ability to lead coach and motivate teams towards a shared vision with clear goals Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes There's never been a better time to join us. If you want to feel truly included in a business that shares in success, there's a world of opportunity waiting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Feb 03, 2026
Full time
Has responsibility for all customer facing activities and for providing a consistently high quality experience for new and existing customers in a small/medium size cluster. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence. At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk. What we offer This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded. You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other. Are you an experienced Customer Experience Manager with a supply chain management background? Are you looking for a new challenge within an organization that has people and customers at the heart of everything do? As a Maersk Customer Experience Manager, you will be an integral part of establishing the Contract Logistics capabilities and growth in Europe. You will be a key driver in ensuring proactive customer support and a seamless customer experience in cross-functional teams, and across all products in scope. Key Responsibilities Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio Map synergies across managed Vertical(5) and lead teams to identify and execute consultative initiatives addressing specific customer needs served by Maersk. Accountable to own, create, maintain and test a business continuity plan for critical customer processes in Ocean and final leg deliveries. Develop and sustain a capable Integrated CX Organization Leading, directing and coaching CX team leaders, and monitoring / managing that CX teams are coached and supported to enable their development Ensure CX teams are trained in accordance with global standards, and have in-depth understanding of customer-specific SOPs Build teams with strong knowledge of local products and services, and with functional competencies, who can timely and cost efficiently maximize customer value of all 'By Maersk' models Deliver on Integrated CX growth and profitability plans Up- and cross-sell to all customers, and their supply chain partners (where relevant), in accordance with global policy Actively monitor and manage volume trajectory to support business planning (ROFO), and expedite new and additional business conversion Accountable for/ Consulted about Customer satisfaction across Vertical portfolios Retention and growth of local Booster accounts Executing growth plans (up- and cross-selling and fast-tracking molementations). Vertical portfolio volume forecasting (for resource planning) New opportunities and product growth We are looking for Ability to lead large teams with diverse customer portfolios Lead in customer experience / order management with customer-led mindset Establishing senior business relationships with customers and their supply chain partners Broad knowledge of supply chain strategy and execution in global business environment Ability to lead coach and motivate teams towards a shared vision with clear goals Balance expertise in customers' pursued goals and Maersk business priorities to arrive at win win outcomes There's never been a better time to join us. If you want to feel truly included in a business that shares in success, there's a world of opportunity waiting. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
AsAdministration Manager at Evelyn Medical Centre, you will be responsible forthe effective leadership, management, and development of the Administrationteam. You will oversee daily operations, manage workflow, and support staffdevelopment to ensure the smooth and efficient running of the practice. Thisis a dynamic and rewarding leadership role requiring excellent organisationalskills, attention to detail, and a strong commitment to delivering outstandingpatient care. Youwill also play a key role in supporting the management team by promotingEquality, Diversity & Inclusion (ED&I), Safety, Health, Environment& Fire (SHEF), quality improvement, confidentiality, collaborative working,service delivery, and learning and development. You will help ensure thepractice remains fully compliant with CQC regulations. Ifyou are a confident, motivated leader with a passion for operationalexcellence, we welcome your application to make a meaningful impact within ouradministration department. Hours:37 hours per week Main duties of the job Nestled in thebreathtaking Hope Valley within the stunning Peak District, our Practice issurrounded by serene landscapes that promise a scenic journey to work everyday. From our office, youll enjoy the inspiring view of Lose Hilla backdropas uplifting as the care we strive provide. As a long-establishedGeneral Practice, we are dedicated to delivering high-quality family doctorservices to the Hope Valley community. At the heart of our work is a commitmentto fostering strong partnerships with our patients, built on support, respect,and courtesy. Whether its ourpicturesque setting or our patient-centred approach, were proud to make apositive difference in the lives of those we serve. Our aim is to providethe highest quality health care available to all our patients, with a well-trained and highly motivated primary health care team. About us Nestled in thebreathtaking Hope Valley within the stunning Peak District, our Practice issurrounded by serene landscapes that promise a scenic journey to work everyday. From our office, youll enjoy the inspiring view of Lose Hilla backdropas uplifting as the care we strive provide. As a long-establishedGeneral Practice, we are dedicated to delivering high-quality family doctorservices to the Hope Valley community. At the heart of our work is a commitmentto fostering strong partnerships with our patients, built on support, respect,and courtesy. Whether its ourpicturesque setting or our patient-centred approach, were proud to make apositive difference in the lives of those we serve. Our aim is to providethe highest quality health care available to all our patients, with a well-trained and highly motivated primary health care team. Job responsibilities Asthe Administration Manager, you will play a vital leadership role, ensuring the smooth operation of all administrative functions while maintainingefficiency, compliance, and excellent patient experience. Leadership,Line Management & Workflow Oversight Plan, allocate, and manage administrationworkflows to ensure efficiency and effectiveness Provide day-to-day managerial and supervisory support to the administrationteam Lead staff appraisals, development planning, and mentorship for trainees andstudents Line manage the administration team to promote a positive, productive workingenvironment Compile administration rotas up to six weeks in advance, taking account ofleave and arranging cover as required Administration& Operational Duties Oversee theday-to-day workload of the administration team Monitor the practice waiting roomenvironment Manage and monitor practice social media accounts Oversee and maintain the practice website Act as the main point of contact for, and attend, Patient Participation Group(PPG) meetings Manage the appointment system, including processing requests and monitoringschedules Handle patientcommunications via telephone, email, and face-to-face contact Signpostpatients appropriately to relevant services Coordinate communication with patients, staff,and external agencies Maintain accurate healthcare records, including data entry, scanning, andclinical coding Process new and temporary patient registrations Support general administrative tasks, including email management anddocumentation Provideoperational support to clinical staff as required Ensure a well-organised, efficient, andprofessional working environment Support the Dispensary with repeat prescription processes Act as a central point of contact forexternal organisations (e.g. police, solicitors, DVLA) Monitor and promote the Friends and FamilyTest Act as the practice Fire Marshal, ensuring evacuation lists and visitor logsare maintained Provide initial guidance to patientswishing to raise verbal complaints and ensure staff are fully familiar with thecomplaints procedure Compliance& Protocol Management Supportdelivery of enhanced services and other contractual service requirements Identify training needs and deliver team training as required Develop, implement, and embed efficient administrative processes in line withlegislation Review and update all administration and reception policies and procedures Manage all practice deliveries, ensuring compliance with cold chainrequirements where applicable MeetingsManagement: Coordinate and act as secretary for thePatient Participation Group meetings Coordinate and chair administration teammeetings within the practice Arrange and undertake monthly 1-2-1 meetingswith each administration team member Attend weekly management meetings within thepractice Attend the practice weekly business meetingsand communicate any relevant information to the administration team Person Specification Other requirements Flexibility to work outside of core office hours Maintain confidentiality at all times Evidence of continuing professional development Qualifications GCSE English (C or above) and at least three others Educated to A-level/equivalent or higher, with relevant experience Management Qualification AMSPAR qualification (L3 in Medical Administration) NVQ Level 2 in Health and Social Care Experience Experience of working with the general public Experience of administrative duties Experience of leading/managing a team Experience of working in a healthcare setting Experience of successfully developing and implementing projects Experience of providing appraisal writing and staff development Experience of health and safety requirements and needs within a small business Experience of chairing meetings, and producing agendas and minutes Knowledge & Skills Excellent communication skills (written and oral) Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to manage and develop staff (rotas, appraisals etc) Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity Problem solver with the ability to process information accurately and effectively, interpreting data as required Strategic thinker with a solutions-focused approach Good organisational skills Ability to effectively utilise resources Punctual and committed to supporting the team effort High levels of integrity and loyalty Ability to network and build relationships Flexible, cooperative and motivated Confident, assertive and resilient Ability to drive and deliver change effectively Ability to use initiative and judgement Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Feb 03, 2026
Full time
AsAdministration Manager at Evelyn Medical Centre, you will be responsible forthe effective leadership, management, and development of the Administrationteam. You will oversee daily operations, manage workflow, and support staffdevelopment to ensure the smooth and efficient running of the practice. Thisis a dynamic and rewarding leadership role requiring excellent organisationalskills, attention to detail, and a strong commitment to delivering outstandingpatient care. Youwill also play a key role in supporting the management team by promotingEquality, Diversity & Inclusion (ED&I), Safety, Health, Environment& Fire (SHEF), quality improvement, confidentiality, collaborative working,service delivery, and learning and development. You will help ensure thepractice remains fully compliant with CQC regulations. Ifyou are a confident, motivated leader with a passion for operationalexcellence, we welcome your application to make a meaningful impact within ouradministration department. Hours:37 hours per week Main duties of the job Nestled in thebreathtaking Hope Valley within the stunning Peak District, our Practice issurrounded by serene landscapes that promise a scenic journey to work everyday. From our office, youll enjoy the inspiring view of Lose Hilla backdropas uplifting as the care we strive provide. As a long-establishedGeneral Practice, we are dedicated to delivering high-quality family doctorservices to the Hope Valley community. At the heart of our work is a commitmentto fostering strong partnerships with our patients, built on support, respect,and courtesy. Whether its ourpicturesque setting or our patient-centred approach, were proud to make apositive difference in the lives of those we serve. Our aim is to providethe highest quality health care available to all our patients, with a well-trained and highly motivated primary health care team. About us Nestled in thebreathtaking Hope Valley within the stunning Peak District, our Practice issurrounded by serene landscapes that promise a scenic journey to work everyday. From our office, youll enjoy the inspiring view of Lose Hilla backdropas uplifting as the care we strive provide. As a long-establishedGeneral Practice, we are dedicated to delivering high-quality family doctorservices to the Hope Valley community. At the heart of our work is a commitmentto fostering strong partnerships with our patients, built on support, respect,and courtesy. Whether its ourpicturesque setting or our patient-centred approach, were proud to make apositive difference in the lives of those we serve. Our aim is to providethe highest quality health care available to all our patients, with a well-trained and highly motivated primary health care team. Job responsibilities Asthe Administration Manager, you will play a vital leadership role, ensuring the smooth operation of all administrative functions while maintainingefficiency, compliance, and excellent patient experience. Leadership,Line Management & Workflow Oversight Plan, allocate, and manage administrationworkflows to ensure efficiency and effectiveness Provide day-to-day managerial and supervisory support to the administrationteam Lead staff appraisals, development planning, and mentorship for trainees andstudents Line manage the administration team to promote a positive, productive workingenvironment Compile administration rotas up to six weeks in advance, taking account ofleave and arranging cover as required Administration& Operational Duties Oversee theday-to-day workload of the administration team Monitor the practice waiting roomenvironment Manage and monitor practice social media accounts Oversee and maintain the practice website Act as the main point of contact for, and attend, Patient Participation Group(PPG) meetings Manage the appointment system, including processing requests and monitoringschedules Handle patientcommunications via telephone, email, and face-to-face contact Signpostpatients appropriately to relevant services Coordinate communication with patients, staff,and external agencies Maintain accurate healthcare records, including data entry, scanning, andclinical coding Process new and temporary patient registrations Support general administrative tasks, including email management anddocumentation Provideoperational support to clinical staff as required Ensure a well-organised, efficient, andprofessional working environment Support the Dispensary with repeat prescription processes Act as a central point of contact forexternal organisations (e.g. police, solicitors, DVLA) Monitor and promote the Friends and FamilyTest Act as the practice Fire Marshal, ensuring evacuation lists and visitor logsare maintained Provide initial guidance to patientswishing to raise verbal complaints and ensure staff are fully familiar with thecomplaints procedure Compliance& Protocol Management Supportdelivery of enhanced services and other contractual service requirements Identify training needs and deliver team training as required Develop, implement, and embed efficient administrative processes in line withlegislation Review and update all administration and reception policies and procedures Manage all practice deliveries, ensuring compliance with cold chainrequirements where applicable MeetingsManagement: Coordinate and act as secretary for thePatient Participation Group meetings Coordinate and chair administration teammeetings within the practice Arrange and undertake monthly 1-2-1 meetingswith each administration team member Attend weekly management meetings within thepractice Attend the practice weekly business meetingsand communicate any relevant information to the administration team Person Specification Other requirements Flexibility to work outside of core office hours Maintain confidentiality at all times Evidence of continuing professional development Qualifications GCSE English (C or above) and at least three others Educated to A-level/equivalent or higher, with relevant experience Management Qualification AMSPAR qualification (L3 in Medical Administration) NVQ Level 2 in Health and Social Care Experience Experience of working with the general public Experience of administrative duties Experience of leading/managing a team Experience of working in a healthcare setting Experience of successfully developing and implementing projects Experience of providing appraisal writing and staff development Experience of health and safety requirements and needs within a small business Experience of chairing meetings, and producing agendas and minutes Knowledge & Skills Excellent communication skills (written and oral) Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to manage and develop staff (rotas, appraisals etc) Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity Problem solver with the ability to process information accurately and effectively, interpreting data as required Strategic thinker with a solutions-focused approach Good organisational skills Ability to effectively utilise resources Punctual and committed to supporting the team effort High levels of integrity and loyalty Ability to network and build relationships Flexible, cooperative and motivated Confident, assertive and resilient Ability to drive and deliver change effectively Ability to use initiative and judgement Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and has recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre-existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they scale. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
Feb 03, 2026
Full time
About Us Since 2016, Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co created with the NHS, their technology and services have been embraced by over 100 healthcare sites to date. Patchwork offers a range of different solutions, including temporary staff banks, which enable organisations to source temporary staff from their own pool of approved workers; 'collaborative staff banks', which help healthcare organisations team up with others in the same region to widen and share their temporary staffing pools; an innovative new rostering solution which enables more flexible, sustainable staffing for permanent healthcare staff; and an Agency Manager which makes it easier for managers to select appropriate temporary staff from external agencies when necessary. Patchwork Insights also provides managers with comprehensive data oversight, to monitor staffing trends, shift fill rates and pay rate escalations, and reliably plan ahead to prevent staffing gaps. Patchwork Health has been recognised as HSJ's 2022 Staffing Solution of the Year, and has recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area, and is responsible for maintaining relationships with all customers, especially those of strategic importance to the business (i.e., account management). We're looking for additional Customer Success Managers to play a key role in ensuring customers not only achieve success with our products, but also derive maximum value from them. Through proactive support, Customer Success Managers aim to empower all customers and enhance their and their user's overall experience with Patchwork's products. A primary focus of this role is to support customer relationships through driving best practices for system utilisation and supporting Customer Success Directors in fostering long term relationships. Everyone in Customer Success is capable of assisting across all products, but there will predominantly be a focus on rostering and job planning. Key Responsibilities System Utilisation, Insights & Reporting Monitoring customer usage metrics, identify trends, and provide actionable data driven insights to improve product engagement and satisfaction. Presenting performance reports and success metrics during customer review meetings, highlighting successes and areas for improvement. Attending customer site meetings, from time to time, to complete activities such as system configuration audits. Updating the CRM with any actions from meetings, including meeting notes; and ensuring actions are fed to the relevant team. Using data to embed best practice of system utilisation across the wider business and with external stakeholders. Customer Relationship Management Working closely with and supporting all roles within the Customer Success Team to drive successful and optimal system utilisation and effective and impactful communication with customers. Supporting Patchwork's Customer Success Directors with product knowledge to improve the impact of all meetings. Developing and maintaining impactful relationships with key external stakeholders. Receive inbound Customer Success queries such as continual improvement requests and configuration queries, and understanding where to divert these queries appropriately. Escalate any perceived risks to customer satisfaction, contract renewal or a previous or pre-existing matter that has already been escalated, to the relevant Customer Success Director or Director of Customer Success in a timely manner. Delegate, or handing over, tasks to the appropriate internal teams for resolution, which may involve, for example, notifying the Customer Support Team of actions arising from meetings. Advocate for customers by consistently representing their needs and perspectives within the organisation, developing and leveraging good relationships with internal stakeholders. Internal Collaboration, Education & Best Practice Working collaboratively within the Customer Success Team to develop and document processes to build up, maintain and improve a knowledge base, including clear internal change management procedures and audit documentation for customers. Supporting Customer Success Directors by providing and analysing customer and app user feedback and data analysis, along with industry standards and new technologies to collaboratively drive a culture of continuous improvement. Continuously documenting ways of working to improve cross functional collaboration and to relay product feedback and customer insights to internal stakeholders. Working with Customer Success Directors to ensure a seamless experience for all of Patchwork's customers by sharing relevant insights to offer more personalised support. Supporting cross functional teams such as Revenue, Product and Technology teams by providing experienced guidance on Patchwork's products (i.e., how the product works - either as intended to customers or how the product actually works for customers to internal stakeholders) and best practice of system utilisation. Educating internal stakeholders on system understanding and utilisation, with a goal of knowledge transfer and upskilling internal stakeholders. Monitor industry trends, new technologies and Customer Success best practices, providing support within the Customer Success Team to ensure the whole team continues to be innovative and competitive. Support Customer Success Executives within the Customer Success Team. Collaborate with Customer Support to facilitate customer success. Build and maintain good relationships with internal stakeholders, specifically the wider Client Operations teams and the Product and Technology teams. Requirements Essential Proven experience in nurturing customer relationships in a similar role. Strong interpersonal and communication skills to build trust and rapport with internal and external stakeholders. Ability to represent the customer's voice within the company, ensuring customer feedback is addressed and prioritised. Strong analytical and problem solving capabilities to address challenges effectively. Proactive approach in identifying potential issues and offering solutions for best system utilisation. Strong organisational skills to handle timelines, follow ups, and prioritisation of client needs. Proficiency in using data to present insights. Ability to quickly learn and understand new product functionality. Capable of training and imparting knowledge to others. Ability and willingness to work cross functionally with sales, product, and support teams to ensure alignment and consistent service delivery. Excellent listening, written, and verbal communication skills. Demonstrable ability to anticipate customer needs and identify potential problems before they scale. Eagerness to work with multiple people and be a self starter. Prideful in attention to detail. Experience using common customer tools and CRMs (i.e., HubSpot). Tech savvy and adaptable to new technologies and systems. Experience collaborating in a dynamic, fast paced and autonomous environment, such as a start up or scale up. Nice to Have Experience or knowledge of AI tools. Experience in technical customer support. Experience in a tech start up/scale up. Experience or knowledge of the NHS, healthcare, or healthtech industry. Experience or knowledge of workforce applications, particularly around rostering and/or job planning. Benefits, Perks & Remuneration Salary: £40,000 £50,000 Hybrid and flexible workplace Cycle Scheme Tech Loan Scheme Employee Assistance Programme (Health Assured) Personal Learning & Development Budget Flexible income options via Wagestream Dog friendly London Hub Vibrant and fun London Hub with unlimited refreshments & games Access to co working spaces across the UK The Small Print We are unable to provide individual feedback on each application. If you have not heard from us within two weeks, you have not been selected for an interview. We pledge to always provide feedback to applicants who interview with us. Patchwork is an inclusive employer, and is committed to not only meeting legal requirements and standards, but our own diversity, equality, and inclusivity policies and pledges throughout all stages of the employee lifecycle. For more information on our pledges and policies, please refer to our website or reach out to Patchwork's Talent Team.
WE ARE LOOKING FOR AN EXPERIENCED ASSISTANT STORE MANAGER TO LEAD OUR BEAUTIFUL STORE AT BEAK ST., LONDON! Assistant Store Manager - Beak St. London You will be an ambassador for GANNI. You will work within our beautifully curated stores. The GANNI culture is based on a learning and results-driven mentality. Where everyone is united by a common purpose. At GANNI we are passionate and optimistic people who live and breathe everything we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do. You will lead/support your team to always deliver service that is seamless, efficient and dedicated to the client's needs. You will run a business that is based on an omnichannel/omnicommerce mentality where missing a sale is not an option. You have a result-oriented mindset and you will drive footfall through a digital client outreach program as an integral part of daily business. Through online booking services and in-store events, you and your team will build and foster the GANNI community. You will be working to achieve KPI targets and you will support creating a culture within your team that is authentic, optimistic and driven by results and the opportunity to learn. KEY RESPONSIBILITIES STORE Ensure exceptional client experiences and establish loyalty within the community Foster client outreach program to drive footfall to the store Push, motivate and support the store team to reach KPI targets and maintain a KPI-driven environment. Drive, supervise and support in-store shopping events via our booking services and follow up to foster client relationships. Take part in analyzing store performance, and support your Store Manager in defining actions required in order to achıeve busıness objectıves. Act on opportunities with your team and strive to secure all sales Maintain VM guidelines Stock management in all aspects TEAM MANAGEMENT Support your Store Manager in leading and planning daily work and operations in the store Support and drive your team to achieve a healthy client loyalty base with in-store activities to foster client relationships. Motivate and coach your team to achieve their personal and store targets. Support facilitating as well as participating in workshops necessary to enhance performance. Responsible for keeping the team environment open, friendly and transparent. Support arranging and facilitating informative and structured staff meetings every month COMMUNICATION & DEVELOPMENT Keep yourself and team members up to date with all relevant information and business trends. Support the development of clear, consistent and organized lines of communication Support administrative duties such as reporting and communicating with the store team and other GANNI stakeholders. Drive your own development and strive to enhance your leadership skills. PROFESSIONAL QUALIFICATIONS Solid and proven management background with at least 1year of store management and team-leading experience Strong client database and experience working with digital clienteling Omnichannel and omnicommerce understanding Sales-driven, results motivated and goal-oriented Experience working with a business intelligence program and an excellent understanding of key performance indicators Experience with leading, motivating and providing excellent sales training to staff members Ability to work in a fast-paced environment PERSONAL QUALIFICATIONS Natural flair for interacting and communicating with people Highly organized, structured and service-minded Team player yet work well independently Loyal and engaged in your workplace Passionate about the GANNI brand A consistently positive and open-minded attitude towards life and the people in it. THE GANNI WAY We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences). The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system! GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team! BE BOLD AND JOIN OUR GANNI COMMUNITY! We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community. We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible. Please use the "Apply for position" button. We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV. ABOUT GANNI Founded in Copenhagen, GANNI is a Danish fashion house led by the husband-and-wife duo Creative Director Ditte Reffstrup and Founder Nicolaj Reffstrup. Born from Ditte's joyful and uninhibited approach to fashion, GANNI embodies a vision of self-expression, empowering individuals to feel like their most confident selves. More than a fashion brand, GANNI has grown into a mindset-a movement that embraces a community of progressive-minded change-makers with a distinctive, unconventional sense of style, defining the GANNI Girl and ushering in a new era of luxury. With offices in Copenhagen, Paris, New York, and Shanghai, GANNI is present in over 700 of the world's most prestigious retailers and operates 70 stores across Europe, the United States, and Asia. delivers to 35 countries globally, including Australia, Canada, and South Korea. As a certified B-Corp, GANNI is committed to progress over perfection, always striving to make better choices in every aspect of the business. The brand is dedicated to embracing innovation, particularly through its Fabrics of the Future program and circular initiatives. GANNI publishes an annual Responsibility Report, offering transparency on its progress, commitments, and impact as it continues its journey toward a more responsible future. OUR VISION & MISSION TO PLAYFULLY CHALLENGE CONVENTION AS A FORCE OF POSITIVE CHANGE FOR STYLE, PEOPLE AND PLANET. Our approach to creating fashion is always disruptive, refreshing and innovative. From challenging the conventions of style, to revolutionizing the business practices of the industry - we challenge the status quo of a cluttered and homogenising landscape in service of better.
Feb 03, 2026
Full time
WE ARE LOOKING FOR AN EXPERIENCED ASSISTANT STORE MANAGER TO LEAD OUR BEAUTIFUL STORE AT BEAK ST., LONDON! Assistant Store Manager - Beak St. London You will be an ambassador for GANNI. You will work within our beautifully curated stores. The GANNI culture is based on a learning and results-driven mentality. Where everyone is united by a common purpose. At GANNI we are passionate and optimistic people who live and breathe everything we stand for. You have a responsible, environmentally friendly approach to our business. You keep an open mind, you are authentic in everything you do. You will lead/support your team to always deliver service that is seamless, efficient and dedicated to the client's needs. You will run a business that is based on an omnichannel/omnicommerce mentality where missing a sale is not an option. You have a result-oriented mindset and you will drive footfall through a digital client outreach program as an integral part of daily business. Through online booking services and in-store events, you and your team will build and foster the GANNI community. You will be working to achieve KPI targets and you will support creating a culture within your team that is authentic, optimistic and driven by results and the opportunity to learn. KEY RESPONSIBILITIES STORE Ensure exceptional client experiences and establish loyalty within the community Foster client outreach program to drive footfall to the store Push, motivate and support the store team to reach KPI targets and maintain a KPI-driven environment. Drive, supervise and support in-store shopping events via our booking services and follow up to foster client relationships. Take part in analyzing store performance, and support your Store Manager in defining actions required in order to achıeve busıness objectıves. Act on opportunities with your team and strive to secure all sales Maintain VM guidelines Stock management in all aspects TEAM MANAGEMENT Support your Store Manager in leading and planning daily work and operations in the store Support and drive your team to achieve a healthy client loyalty base with in-store activities to foster client relationships. Motivate and coach your team to achieve their personal and store targets. Support facilitating as well as participating in workshops necessary to enhance performance. Responsible for keeping the team environment open, friendly and transparent. Support arranging and facilitating informative and structured staff meetings every month COMMUNICATION & DEVELOPMENT Keep yourself and team members up to date with all relevant information and business trends. Support the development of clear, consistent and organized lines of communication Support administrative duties such as reporting and communicating with the store team and other GANNI stakeholders. Drive your own development and strive to enhance your leadership skills. PROFESSIONAL QUALIFICATIONS Solid and proven management background with at least 1year of store management and team-leading experience Strong client database and experience working with digital clienteling Omnichannel and omnicommerce understanding Sales-driven, results motivated and goal-oriented Experience working with a business intelligence program and an excellent understanding of key performance indicators Experience with leading, motivating and providing excellent sales training to staff members Ability to work in a fast-paced environment PERSONAL QUALIFICATIONS Natural flair for interacting and communicating with people Highly organized, structured and service-minded Team player yet work well independently Loyal and engaged in your workplace Passionate about the GANNI brand A consistently positive and open-minded attitude towards life and the people in it. THE GANNI WAY We are looking for a true GANNI ambassador - someone who shares our values of Openness (ready to evolve, honest not perfect), Optimism (you never stand still, just dance!), Authenticity (you march at your own beat!), Accountability (no excuses, you make an impact) & Responsibility (make small changes, see big differences). The GANNI culture is based on a learning and results-driven mentality, where everyone is united by a common purpose of (hack)the fashion system! GANNI is a state of mind - more than a way of dressing and we love to change the usual practice in everything we do. We are confident and capable of anything! So prepare yourself to be comfortable with the uncomfortable and hacking the system together with our amazing Retail team! BE BOLD AND JOIN OUR GANNI COMMUNITY! We hope you got all your questions answered and feel motivated to join our team and become a part of the GANNI community. We will be interviewing candidates continuously and kindly ask you to send your application and CV as soon as possible. Please use the "Apply for position" button. We welcome applications from all people regardless of gender identities, sexual orientations, ethnicities, racial identities, religious beliefs, disability statuses and personal expressions. We only want to know why you're great for this role, so please avoid including your picture, age, and marital status in your CV. ABOUT GANNI Founded in Copenhagen, GANNI is a Danish fashion house led by the husband-and-wife duo Creative Director Ditte Reffstrup and Founder Nicolaj Reffstrup. Born from Ditte's joyful and uninhibited approach to fashion, GANNI embodies a vision of self-expression, empowering individuals to feel like their most confident selves. More than a fashion brand, GANNI has grown into a mindset-a movement that embraces a community of progressive-minded change-makers with a distinctive, unconventional sense of style, defining the GANNI Girl and ushering in a new era of luxury. With offices in Copenhagen, Paris, New York, and Shanghai, GANNI is present in over 700 of the world's most prestigious retailers and operates 70 stores across Europe, the United States, and Asia. delivers to 35 countries globally, including Australia, Canada, and South Korea. As a certified B-Corp, GANNI is committed to progress over perfection, always striving to make better choices in every aspect of the business. The brand is dedicated to embracing innovation, particularly through its Fabrics of the Future program and circular initiatives. GANNI publishes an annual Responsibility Report, offering transparency on its progress, commitments, and impact as it continues its journey toward a more responsible future. OUR VISION & MISSION TO PLAYFULLY CHALLENGE CONVENTION AS A FORCE OF POSITIVE CHANGE FOR STYLE, PEOPLE AND PLANET. Our approach to creating fashion is always disruptive, refreshing and innovative. From challenging the conventions of style, to revolutionizing the business practices of the industry - we challenge the status quo of a cluttered and homogenising landscape in service of better.
Nova Systems is a global engineering services and technology solutions company, with strategically located offices in the United Kingdom, Ireland, Norway, Singapore, Australia, and New Zealand. We play a key part in keeping the global community safe. We pride ourselves in being responsive to our customers and are committed to delivering our solutions in a timely way. Small enough to care, big enough to matter, we leverage the benefits of scale for our clients. What makes Nova Systems truly unique, is our people, it's where the best and brightest minds come together to challenge, collaborate, and innovate. At Nova Systems we see things differently. We bring (and take) a different perspective. Our Vision - Smart People. Solving Complex Challenges. Making our world safe and secure. As the Head of Operations & Delivery you will be responsible for the safe and successful delivery of Airborne Mission Systems and Special Mission product projects to our clients. The position will involve the leadership and management of a team of experienced aerospace design engineers and project managers and will be accountable for the successful delivery of some of our most strategically important projects, as well as the financial performance of the portfolio. You will work closely with Business Support colleagues to ensure that programme controls and reporting mechanisms are in place and functioning correctly. You will also manage key client relationships, foster strong associations and ensure client satisfaction. The achievement of your responsibilities will be underpinned by your effective leadership and engagement of your team. Reporting directly to our GM of Aerospace Integration and Test - Jools Lee you'll be based in Corsham, near Bath, we have hybrid working (2-3 days in the office) with occasional travel to our offices in Shannon, Bournemouth, Bristol and to our client sites across the UK. Key Accountabilities Operational Control & Delivery Accountable for the successful delivery of Special Missions programmes within the Integrated Solutions line of business. Financial responsibility for delivery to gross margin targets and management of overhead budgets. Maintain operational control of the programme, ensuring project management capability and the team of Project Managers, is capable of delivering all projects on scope, on time and on budget. Management of the UK-based design & avionics engineering leads and their teams to support the required design outputs. Budget Ownership Ownership of the Special Missions budget, ensuring projects are delivered in line with financial targets, whilst managing financial performance and reporting. Monitor and control project costs, implementing cost saving measures where possible. Provide regular financial updates to senior leadership, highlighting any risks or issues. Work closely with key Finance and Project Support Office colleagues to establish and maintain the necessary project operational controls and reporting mechanisms. Client Relationships Build and maintain strong relationships with key clients, acting as the primary point of contact. Understand client needs and expectations, ensuring they are met or exceeded. Regularly communicate with clients, or oversee PM communications, to provide project updates and address any concerns. Work closely with clients to identify opportunities for additional services and solutions People Engagement Lead, mentor, and develop the Team to achieve a high performing and engaged workforce. Foster a culture of collaboration, accountability, innovation, technical excellence and continual improvement. Champion diversity and inclusion to build a workforce that reflects Nova's values. Experience of delivering aircraft modification and upgrade projects in an EASA or UK CAA Part 21J Design environment. Exceptional commercial acumen, negotiation, and communication skills, coupled with appropriate technical knowledge of mission avionics integration and regulatory understanding of aircraft modification certification processes. Demonstrable ability to successfully manage complex projects in the aerospace industry. Demonstrable ability to develop and manage relationships with senior executives, peers, clients and subcontractors. UK Right to Work - due to the nature of our work we can only accept NATO country passports. Security Clearence or the ability to obtain. What's in it for you? Up to 8.5% matched contributory pension £3000 Annual Personal and Professional Development Allowance £300 towards Professional Membership Subscriptions Study Leave - 5 days/yr 25 days of Annual Leave per year plus bank holidays Employee Assistance Program for employees and family members We are committed to increasing diversity of staff within Nova Systems International and within the aerospace and engineering sector. We welcome applications from everyone who meets the requirements of the role description, and we are committed to equal opportunity, equal treatment, and respect for every individual. At Nova Systems International we are proud supporters of the Armed Forces Covenant. We recognize the value that serving personnel, reservists, veterans, and military families bring to our business. We offer, and value, flexible working and we are also proud to be committed to mental health awareness and to actively support the wellbeing of our team. If you have special access requirements, please do let us know.
Feb 03, 2026
Full time
Nova Systems is a global engineering services and technology solutions company, with strategically located offices in the United Kingdom, Ireland, Norway, Singapore, Australia, and New Zealand. We play a key part in keeping the global community safe. We pride ourselves in being responsive to our customers and are committed to delivering our solutions in a timely way. Small enough to care, big enough to matter, we leverage the benefits of scale for our clients. What makes Nova Systems truly unique, is our people, it's where the best and brightest minds come together to challenge, collaborate, and innovate. At Nova Systems we see things differently. We bring (and take) a different perspective. Our Vision - Smart People. Solving Complex Challenges. Making our world safe and secure. As the Head of Operations & Delivery you will be responsible for the safe and successful delivery of Airborne Mission Systems and Special Mission product projects to our clients. The position will involve the leadership and management of a team of experienced aerospace design engineers and project managers and will be accountable for the successful delivery of some of our most strategically important projects, as well as the financial performance of the portfolio. You will work closely with Business Support colleagues to ensure that programme controls and reporting mechanisms are in place and functioning correctly. You will also manage key client relationships, foster strong associations and ensure client satisfaction. The achievement of your responsibilities will be underpinned by your effective leadership and engagement of your team. Reporting directly to our GM of Aerospace Integration and Test - Jools Lee you'll be based in Corsham, near Bath, we have hybrid working (2-3 days in the office) with occasional travel to our offices in Shannon, Bournemouth, Bristol and to our client sites across the UK. Key Accountabilities Operational Control & Delivery Accountable for the successful delivery of Special Missions programmes within the Integrated Solutions line of business. Financial responsibility for delivery to gross margin targets and management of overhead budgets. Maintain operational control of the programme, ensuring project management capability and the team of Project Managers, is capable of delivering all projects on scope, on time and on budget. Management of the UK-based design & avionics engineering leads and their teams to support the required design outputs. Budget Ownership Ownership of the Special Missions budget, ensuring projects are delivered in line with financial targets, whilst managing financial performance and reporting. Monitor and control project costs, implementing cost saving measures where possible. Provide regular financial updates to senior leadership, highlighting any risks or issues. Work closely with key Finance and Project Support Office colleagues to establish and maintain the necessary project operational controls and reporting mechanisms. Client Relationships Build and maintain strong relationships with key clients, acting as the primary point of contact. Understand client needs and expectations, ensuring they are met or exceeded. Regularly communicate with clients, or oversee PM communications, to provide project updates and address any concerns. Work closely with clients to identify opportunities for additional services and solutions People Engagement Lead, mentor, and develop the Team to achieve a high performing and engaged workforce. Foster a culture of collaboration, accountability, innovation, technical excellence and continual improvement. Champion diversity and inclusion to build a workforce that reflects Nova's values. Experience of delivering aircraft modification and upgrade projects in an EASA or UK CAA Part 21J Design environment. Exceptional commercial acumen, negotiation, and communication skills, coupled with appropriate technical knowledge of mission avionics integration and regulatory understanding of aircraft modification certification processes. Demonstrable ability to successfully manage complex projects in the aerospace industry. Demonstrable ability to develop and manage relationships with senior executives, peers, clients and subcontractors. UK Right to Work - due to the nature of our work we can only accept NATO country passports. Security Clearence or the ability to obtain. What's in it for you? Up to 8.5% matched contributory pension £3000 Annual Personal and Professional Development Allowance £300 towards Professional Membership Subscriptions Study Leave - 5 days/yr 25 days of Annual Leave per year plus bank holidays Employee Assistance Program for employees and family members We are committed to increasing diversity of staff within Nova Systems International and within the aerospace and engineering sector. We welcome applications from everyone who meets the requirements of the role description, and we are committed to equal opportunity, equal treatment, and respect for every individual. At Nova Systems International we are proud supporters of the Armed Forces Covenant. We recognize the value that serving personnel, reservists, veterans, and military families bring to our business. We offer, and value, flexible working and we are also proud to be committed to mental health awareness and to actively support the wellbeing of our team. If you have special access requirements, please do let us know.
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967 we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide. Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you Responsibilities Here is where you come in Our shops are at the heart of our business, and they all play a key part in their local community.As a Shop Manager, you will have full accountability for your shop's performance and play a pivotal role in making sure that we offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines. Day-to-day, you will b e responsible for leading and developing a team of retail colleagues whilst delivering the highest possible retail standards and an excellent customer experience.You will become an expert in betting and make sure our customers enjoy our products and services responsibly.Being socially responsible is very important to us and a key part of your role will be to ensure that all our customers are betting within their means, and that our 'Think 25' policy is always followed. We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone. Skills & Experience What you'll need to succeed Be 18+ and have the right to work in the UK. Must be able to work evenings, weekends, and public holidays. Previous management experience in the betting or gambling industry Ability to build credible relationships with colleagues and customers Outstanding customer service skills and the ability to engage all customers. A passion for sports, betting and gaming is beneficial but not essential. An eagerness to learn, develop and flourish within the Betfred family. Why join a winning team? Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. Be rewarded Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more. Monthly pension contributions: helping you prepare for your future. Enhanced maternity & paternity pay: our Betfred family works to support yours. A long-service recognition programme and life milestone rewards. A recognition scheme to earn and convert points to spend with over 700 retailers. A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching. Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests. We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career. What's next? If you think you're a great fit for the role, and you want to be a part of the Betfred story, click 'Apply' and we will be in touch once we've reviewed your application. At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Feb 03, 2026
Full time
From humble beginnings on the shop floor to becoming a world-renowned bookmaker, Betfred has been on a remarkable journey and we want you to be part of this fantastic innovative business. Established in Salford, Manchester, 1967 we started with a clear and simple vision: to provide the ultimate betting experience for our customers. Today we have evolved and pride ourselves in delivering unparalleled entertainment experiences worldwide. Whilst a lot has changed over the years, we have always stayed true to our roots. Our story started in retail and while it remains the heart of our business, we have also embraced the digital landscape. With over 1300 shops we continue to play a vital role in local communities across the UK while expanding our presence online. We owe our success to our unique story and dedicated colleagues, and the next chapter involves you Responsibilities Here is where you come in Our shops are at the heart of our business, and they all play a key part in their local community.As a Shop Manager, you will have full accountability for your shop's performance and play a pivotal role in making sure that we offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines. Day-to-day, you will b e responsible for leading and developing a team of retail colleagues whilst delivering the highest possible retail standards and an excellent customer experience.You will become an expert in betting and make sure our customers enjoy our products and services responsibly.Being socially responsible is very important to us and a key part of your role will be to ensure that all our customers are betting within their means, and that our 'Think 25' policy is always followed. We are dedicated to promoting safer gambling practices to ensure a responsible and enjoyable experience for all our customers. We prioritise player safety and well-being, providing resources and support for those who may need assistance. Our commitment to responsible gambling is integral to our operations, and we actively promote awareness and education to help our customers make informed decisions. Together, we can create a safer gambling environment for everyone. Skills & Experience What you'll need to succeed Be 18+ and have the right to work in the UK. Must be able to work evenings, weekends, and public holidays. Previous management experience in the betting or gambling industry Ability to build credible relationships with colleagues and customers Outstanding customer service skills and the ability to engage all customers. A passion for sports, betting and gaming is beneficial but not essential. An eagerness to learn, develop and flourish within the Betfred family. Why join a winning team? Betfred brings benefits and rewards for all our colleagues. But more than that, we create a unique, enjoyable and entertaining environment you will love being part of. Be rewarded Enhance your income: benefit from bonuses, incentives, retail discount vouchers and more. Monthly pension contributions: helping you prepare for your future. Enhanced maternity & paternity pay: our Betfred family works to support yours. A long-service recognition programme and life milestone rewards. A recognition scheme to earn and convert points to spend with over 700 retailers. A comprehensive financial wellbeing package including salary-based savings with a 5% boost, early access to earnings and free 121 financial coaching. Mental health support including an independent Employee Assistance Programme, a 24/7 virtual GP service and complimentary eye tests. We will provide you with access to further training and development opportunities as we are real supporters of internal progression and are always looking for people who want to develop their career. What's next? If you think you're a great fit for the role, and you want to be a part of the Betfred story, click 'Apply' and we will be in touch once we've reviewed your application. At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences. If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.
Client Relationship Executive About Us: Located in Huntingdon, Just Digital is a leading independent Print and Marketing Services business that provides sophisticated marketing collateral and print fulfilment services to organisations and leading brands across the UK. Established in 2003, we have grown every year since incorporation and have established an outstanding reputation for the quality of our work and service levels. We hold people at the centre of what we do and continue to monitor and improve our processes. We have become a Living Wage Accredited employer and have exciting expansion plans with the aim to double our turnover in the next few years. Never has it been a more exciting time to join us. Role Summary: We are looking for a Client Relationship Executive that thrives in a fast-paced environment to help on-board new clients and look after existing clients across a range of disciplines. You will be part of dynamic and fast-growing team, where you will be the internal point of contact for clients across our online, print and creative services teams. This will include liaising with clients, internal departments, and suppliers daily, taking and briefing projects, monitoring stock levels, processing orders, maintaining SLAs and supporting our Account Managers. You will also be creating data reports and invoices as well as administration tasks relating to your role. Key Responsibilities: Liaising with clients daily and developing good relationships Taking project briefs, and liaising with internal departments taking projects to completion, on time, on brief and on budget Processing client orders across our range of our services Dealing with client queries and problem solving any issues that may arise Monitoring stock levels, reporting on stock and re-ordering when necessary Source, negotiate and liaise with suppliers to obtain appropriate and competitive quotations Reporting and invoicing General administration tasks arising from the above, including filing job bags, raising purchase orders etc. Attend client meetings in person and via video call Ensure maintenance of SLAs All staff are responsible for adhering to the ISO Policies and Procedures in place You will: Have good commercial awareness, and experience in a client facing role Be forward thinking, proactive with a problem-solving approach Work to tight deadlines, whilst still maintaining a high level of attention to detail Be a confident communicator both internally and externally Have excellent organisational and administration skills Effectively manage your own time Have experience with Excel, Word, Outlook, Work independently and as part of a team Previous experience in the following industries: print, creative, SAAS or date is an advantage What we offer in return: 4 x Salary life assurance Up to 75% income protection Private Medical (after a qualifying period) Enhanced pension scheme Enhanced maternity and paternity pay Starting at 24-days holiday plus bank holidays 35 hour working week Employee Assistance Programme Unum Trained mental health first aiders Eye-care Scheme Cycle to work scheme Time off on your birthday Social & charity events Exclusive staff discounts
Feb 03, 2026
Full time
Client Relationship Executive About Us: Located in Huntingdon, Just Digital is a leading independent Print and Marketing Services business that provides sophisticated marketing collateral and print fulfilment services to organisations and leading brands across the UK. Established in 2003, we have grown every year since incorporation and have established an outstanding reputation for the quality of our work and service levels. We hold people at the centre of what we do and continue to monitor and improve our processes. We have become a Living Wage Accredited employer and have exciting expansion plans with the aim to double our turnover in the next few years. Never has it been a more exciting time to join us. Role Summary: We are looking for a Client Relationship Executive that thrives in a fast-paced environment to help on-board new clients and look after existing clients across a range of disciplines. You will be part of dynamic and fast-growing team, where you will be the internal point of contact for clients across our online, print and creative services teams. This will include liaising with clients, internal departments, and suppliers daily, taking and briefing projects, monitoring stock levels, processing orders, maintaining SLAs and supporting our Account Managers. You will also be creating data reports and invoices as well as administration tasks relating to your role. Key Responsibilities: Liaising with clients daily and developing good relationships Taking project briefs, and liaising with internal departments taking projects to completion, on time, on brief and on budget Processing client orders across our range of our services Dealing with client queries and problem solving any issues that may arise Monitoring stock levels, reporting on stock and re-ordering when necessary Source, negotiate and liaise with suppliers to obtain appropriate and competitive quotations Reporting and invoicing General administration tasks arising from the above, including filing job bags, raising purchase orders etc. Attend client meetings in person and via video call Ensure maintenance of SLAs All staff are responsible for adhering to the ISO Policies and Procedures in place You will: Have good commercial awareness, and experience in a client facing role Be forward thinking, proactive with a problem-solving approach Work to tight deadlines, whilst still maintaining a high level of attention to detail Be a confident communicator both internally and externally Have excellent organisational and administration skills Effectively manage your own time Have experience with Excel, Word, Outlook, Work independently and as part of a team Previous experience in the following industries: print, creative, SAAS or date is an advantage What we offer in return: 4 x Salary life assurance Up to 75% income protection Private Medical (after a qualifying period) Enhanced pension scheme Enhanced maternity and paternity pay Starting at 24-days holiday plus bank holidays 35 hour working week Employee Assistance Programme Unum Trained mental health first aiders Eye-care Scheme Cycle to work scheme Time off on your birthday Social & charity events Exclusive staff discounts
My client based in Oxford are currently recruiting for an Office Manager to join their team on a full-time temp to permanent basis. The Office Manager will perform a wide range of clerical, administrative, and executive support tasks. Also serving as a local liaison for compliance, safety, facilities, and employee events. OWN TRANSPORT REQUIRED MUST BE ABLE TO START IMMEDIATELY THIS WILL BE A TEMP - PERM ROLE. Office based role Monday - Friday 8am - 5pm. Salary - £36-42,000 DOE Associate degree or bachelor's degree in related field preferred. 3 or more years of Senior level administrative or office management experience required. This position also provides cross-functional support to departments such as Service, Accounting, Systems, and IT. The Office Manager oversees daily operational needs, including timely product shipments and management of accounts payable/receivable with both customers and vendors. They work closely with the on-site Manager and other internal teams to maintain smooth business operations and deliver exceptional, customer-focused service. Facilities coordination is another key area of responsibility, including working with third-party vendors to ensure the smooth and effective operation of the physical job site. Key responsibilities Oversees front office operations as the first point of contact for the company, ensuring all phone inquiries, guest interactions, and internal/external communications are handled professionally and efficiently. Provides high-level administrative support to site leadership, including drafting and editing complex documents, managing confidential materials, preparing internal forms, and maintaining shared calendars and schedules. Leads meeting coordination efforts, including preparing agendas, capturing and distributing meeting minutes, and managing travel and logistics for managers or executive team members. Maintains organized digital and physical filing systems and proactively manages office supply inventory to support business continuity. Manages all incoming and outgoing mail, shipping, and receiving operations, and collaborates with the service team to support logistics and material handling needs. Oversees the ordering and inventory control process for office and operational supplies, ensuring resources are stocked, tracked, and replenished in a cost-effective and timely manner. Coordinates with couriers and shipping vendors, manages postage accounts, and ensures accurate routing of all deliveries. Coordinates ongoing facility maintenance activities including janitorial services, pest control, shredding, linen services, and ISO compliance, ensuring all services meet operational standards. Acts as the primary liaison between staff and external vendors or contractors, facilitating timely resolution of building and equipment issues. Maintains accurate logs of work orders, schedules preventive maintenance, and ensures the workplace environment remains clean, safe, and fully functional. Collaborates with landlords, building management, and corporate headquarters on facility projects, space planning, and vendor contract negotiations. Partners with HR and Facilities teams to support new building initiatives, office moves, renovations Supports health and safety compliance efforts, including fire extinguisher inspections, CPR/First Aid/AED certification, and country-specific standards. Acts as a culture ambassador by representing HR on site, identifying people-related concerns, and reporting them to Human Resources. Supports onboarding, orientations, prescreening interviews, and local recruitment coordination in partnership with corporate HR. Other duties Support finance operations by ensuring timely coordination and forwarding of invoices and expense documentation to the accounting team, including digitizing physical mail as needed. Supports basic data collection, reporting, invoice tracking, and payment reconciliation. Stays informed of company updates and communicates relevant changes to site staff. Assists with maintaining compliance records and facility documentation as required by HR or ISO standards. For all on -site positions, must show up to work to perform job duties. Good communication skills. Ability to work with and as a Team. Able to lift up to 25 pounds and 41+ with two people. If you have the skills and experience listed above please send your CV to or call .
Feb 03, 2026
Full time
My client based in Oxford are currently recruiting for an Office Manager to join their team on a full-time temp to permanent basis. The Office Manager will perform a wide range of clerical, administrative, and executive support tasks. Also serving as a local liaison for compliance, safety, facilities, and employee events. OWN TRANSPORT REQUIRED MUST BE ABLE TO START IMMEDIATELY THIS WILL BE A TEMP - PERM ROLE. Office based role Monday - Friday 8am - 5pm. Salary - £36-42,000 DOE Associate degree or bachelor's degree in related field preferred. 3 or more years of Senior level administrative or office management experience required. This position also provides cross-functional support to departments such as Service, Accounting, Systems, and IT. The Office Manager oversees daily operational needs, including timely product shipments and management of accounts payable/receivable with both customers and vendors. They work closely with the on-site Manager and other internal teams to maintain smooth business operations and deliver exceptional, customer-focused service. Facilities coordination is another key area of responsibility, including working with third-party vendors to ensure the smooth and effective operation of the physical job site. Key responsibilities Oversees front office operations as the first point of contact for the company, ensuring all phone inquiries, guest interactions, and internal/external communications are handled professionally and efficiently. Provides high-level administrative support to site leadership, including drafting and editing complex documents, managing confidential materials, preparing internal forms, and maintaining shared calendars and schedules. Leads meeting coordination efforts, including preparing agendas, capturing and distributing meeting minutes, and managing travel and logistics for managers or executive team members. Maintains organized digital and physical filing systems and proactively manages office supply inventory to support business continuity. Manages all incoming and outgoing mail, shipping, and receiving operations, and collaborates with the service team to support logistics and material handling needs. Oversees the ordering and inventory control process for office and operational supplies, ensuring resources are stocked, tracked, and replenished in a cost-effective and timely manner. Coordinates with couriers and shipping vendors, manages postage accounts, and ensures accurate routing of all deliveries. Coordinates ongoing facility maintenance activities including janitorial services, pest control, shredding, linen services, and ISO compliance, ensuring all services meet operational standards. Acts as the primary liaison between staff and external vendors or contractors, facilitating timely resolution of building and equipment issues. Maintains accurate logs of work orders, schedules preventive maintenance, and ensures the workplace environment remains clean, safe, and fully functional. Collaborates with landlords, building management, and corporate headquarters on facility projects, space planning, and vendor contract negotiations. Partners with HR and Facilities teams to support new building initiatives, office moves, renovations Supports health and safety compliance efforts, including fire extinguisher inspections, CPR/First Aid/AED certification, and country-specific standards. Acts as a culture ambassador by representing HR on site, identifying people-related concerns, and reporting them to Human Resources. Supports onboarding, orientations, prescreening interviews, and local recruitment coordination in partnership with corporate HR. Other duties Support finance operations by ensuring timely coordination and forwarding of invoices and expense documentation to the accounting team, including digitizing physical mail as needed. Supports basic data collection, reporting, invoice tracking, and payment reconciliation. Stays informed of company updates and communicates relevant changes to site staff. Assists with maintaining compliance records and facility documentation as required by HR or ISO standards. For all on -site positions, must show up to work to perform job duties. Good communication skills. Ability to work with and as a Team. Able to lift up to 25 pounds and 41+ with two people. If you have the skills and experience listed above please send your CV to or call .
Home & Flexible Working Excellent Company Benefits About Our Client Willow Tree Housing Partnership is a forward thinking housing provider based in Somerset and Devon providing affordable housing for their local communities. This role is a key leadership position for the organisation and reports directly into the CEO. CEO, Donna Johnson says "As we enter a new phase of our evolution, our focus is clear, to deliver more and for the benefit of the people that we provide services to both now and in the future. Our vision remains to Deliver & Grow. Our priorities for the next three years will be centred around four key areas: People - this includes our current and future tenants, our colleagues and all of the partners we work with in collaboration as a smaller enterprise across the South West. Property - we will work to ensure we maintain and invest in the homes we own and manage, keeping them safe, and also working to improve their fabric to deliver more sustainable homes for the future. Place - we want people to enjoy where they live and for the new homes we build to be where people can access services and benefit from green spaces as much as possible. Planet - we aim to be an organisation that puts sustainability at the heart of what we do, whether that is in the building of new homes, retrofitting existing ones, or limiting our impact on the biodiversity that is so important in supporting the efforts being made to manage climate change". Job Description Head of Assets & Property Services for Willow Tree's Housing stock across Devon and Somerset, largely based from home. Line management of Property Services Manager and Safety Team Leader, with a wider team of surveyors and support staff within the structure. Lead on the implementation of the Asset Management Strategy, being accountable and responsible for establishing, implementing, reviewing and revising plans which translate strategy and priorities into delivery. Plan, procure, and deliver high-quality programs of planned works (cyclical and major repairs) within time, legal, and financial constraints, ensuring customer consultation. Oversee an effective responsive maintenance service that delivers customer focused outcomes, providing appropriate technical advice and support on repairs and maintenance to other teams. Oversee high-quality health and safety servicing works, such as fire systems, lift systems, legionella, asbestos management, electrical testing, and tree management. Maximising opportunities for meaningful engagement with tenants to enable and embed high quality and accountable housing asset services. To ensure an understanding of emerging themes and trends or changes to legislation or regulation within Housing. As a key member of the leadership team contribute to the delivery of the Corporate Strategy and the WTHP ethos of deliver and grow. The Successful Applicant Proven track record in a leadership role within the housing property sector Experience delivering planned works, cyclical maintenance, compliance and H&S servicing programs Thorough understanding of housing regulations Excellent commercial acumen and budget management Relevant construction qualification or professional memberships e.g. HND Construction, Building Surveyor Degree, RICS, CIH Level 4 What's on Offer £70,000 per annum salary £1,239 Essential car user allowance per annum plus mileage as per HMRC rates Flexible working and majority home based role Pension - WTHP match up to a maximum of 8.3% of contributions paid by employee 25 days A/L, rising up to 28 days, plus Bank holidays Additional day off for birthday Discretionary additional day off between Christmas and New Year Well being £100 fund paid to employee every financial year to spend on whatever enhances their wellbeing (receipt needed)
Feb 03, 2026
Full time
Home & Flexible Working Excellent Company Benefits About Our Client Willow Tree Housing Partnership is a forward thinking housing provider based in Somerset and Devon providing affordable housing for their local communities. This role is a key leadership position for the organisation and reports directly into the CEO. CEO, Donna Johnson says "As we enter a new phase of our evolution, our focus is clear, to deliver more and for the benefit of the people that we provide services to both now and in the future. Our vision remains to Deliver & Grow. Our priorities for the next three years will be centred around four key areas: People - this includes our current and future tenants, our colleagues and all of the partners we work with in collaboration as a smaller enterprise across the South West. Property - we will work to ensure we maintain and invest in the homes we own and manage, keeping them safe, and also working to improve their fabric to deliver more sustainable homes for the future. Place - we want people to enjoy where they live and for the new homes we build to be where people can access services and benefit from green spaces as much as possible. Planet - we aim to be an organisation that puts sustainability at the heart of what we do, whether that is in the building of new homes, retrofitting existing ones, or limiting our impact on the biodiversity that is so important in supporting the efforts being made to manage climate change". Job Description Head of Assets & Property Services for Willow Tree's Housing stock across Devon and Somerset, largely based from home. Line management of Property Services Manager and Safety Team Leader, with a wider team of surveyors and support staff within the structure. Lead on the implementation of the Asset Management Strategy, being accountable and responsible for establishing, implementing, reviewing and revising plans which translate strategy and priorities into delivery. Plan, procure, and deliver high-quality programs of planned works (cyclical and major repairs) within time, legal, and financial constraints, ensuring customer consultation. Oversee an effective responsive maintenance service that delivers customer focused outcomes, providing appropriate technical advice and support on repairs and maintenance to other teams. Oversee high-quality health and safety servicing works, such as fire systems, lift systems, legionella, asbestos management, electrical testing, and tree management. Maximising opportunities for meaningful engagement with tenants to enable and embed high quality and accountable housing asset services. To ensure an understanding of emerging themes and trends or changes to legislation or regulation within Housing. As a key member of the leadership team contribute to the delivery of the Corporate Strategy and the WTHP ethos of deliver and grow. The Successful Applicant Proven track record in a leadership role within the housing property sector Experience delivering planned works, cyclical maintenance, compliance and H&S servicing programs Thorough understanding of housing regulations Excellent commercial acumen and budget management Relevant construction qualification or professional memberships e.g. HND Construction, Building Surveyor Degree, RICS, CIH Level 4 What's on Offer £70,000 per annum salary £1,239 Essential car user allowance per annum plus mileage as per HMRC rates Flexible working and majority home based role Pension - WTHP match up to a maximum of 8.3% of contributions paid by employee 25 days A/L, rising up to 28 days, plus Bank holidays Additional day off for birthday Discretionary additional day off between Christmas and New Year Well being £100 fund paid to employee every financial year to spend on whatever enhances their wellbeing (receipt needed)
Store Manager - Heathrow Airport Store Manager - Heathrow Airport CompanyID (accounts for anonymous companies) 693,176 Translate store KPI's into action plans for the team. Provide clear, challenging goals and hold the team accountable. Ensure every team member develops and executes a daily/weekly/monthly sales strategy including client outreach, appointments (in-store, out-of-store and virtual) and consignments. Put in place retention actions through clientelling tools to increase sales in store and virtually. Ensure a standard and accurate application of best practices for selling and customer service; hold the team accountable for consistent execution. Align staff schedules with sales plans to ensure appropriate floor coverage. Interpret competitors' activity and market environment to propose new ideas for business development including the creation of a network of local business partners to act as Zegna Ambassadors and generate client referrals. Customer Understanding & Engagement Develop a deep personal connection with the store's top clients; develop customized strategies for growing the top spending customer segment. Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection. Monitor monthly CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the customer data collection through the appropriate tools. Team Development and Team Spirit Brand Presentation Retail and Store Operations Assess, monitor and improve store's alteration standards through managing store customer advisors and tailors. Ensure the store team adheres to guidelines policies and procedures in all areas of operational activity. Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer service. Requirements Proven Luxury backgrounds is a must Extended Team Leadership experience In Store Business development acumen managing large volumes Intimate local luxury market understanding Fluent in English and French What makes you, makes our legacy Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand. STORE MANAGER - ZEGNA HEATHROW AIRPORT At Zegna the talents and passion of our people are the pillars of our success. Which is why we're looking for a Store Manager to lead the team contributing to our proud legacy and helping shape our vibrant future. What makes you, makes Zegna As a Zegna Store Manager you will be the business local expert and Brand Ambassador responsible for delivering the business strategy, promoting our casual luxury brand and achieving business objectives for the store. Acting as an entrepreneur, you will build the business inside and outside the store's four walls. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team. Main Responsibilities Business Development and Sales Management Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment. Embrace and promote change and transformation and actively inspire others to do the same. Attract and recruit the best profiles through networking and market scouting. Facilitate the on-boarding plan for every new employee. Define and assign clear objectives setting challenging goals and monitor individual performances. Identify talents and recognize and reward store best performers. Coach store team to develop competencies and support their growth; ensure training program deployment. Implement effective solution/resolution for all employees' relations issues in collaboration with HR and Retail Area Manager. Partner with VM to identify and implement product placement strategies to maximize store sales. Partner with local Merchandising team providing effective feedback on products and collections and keeping up to date on stock situation, consolidation and transfers. Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage etc.) and store maintenance.
Feb 03, 2026
Full time
Store Manager - Heathrow Airport Store Manager - Heathrow Airport CompanyID (accounts for anonymous companies) 693,176 Translate store KPI's into action plans for the team. Provide clear, challenging goals and hold the team accountable. Ensure every team member develops and executes a daily/weekly/monthly sales strategy including client outreach, appointments (in-store, out-of-store and virtual) and consignments. Put in place retention actions through clientelling tools to increase sales in store and virtually. Ensure a standard and accurate application of best practices for selling and customer service; hold the team accountable for consistent execution. Align staff schedules with sales plans to ensure appropriate floor coverage. Interpret competitors' activity and market environment to propose new ideas for business development including the creation of a network of local business partners to act as Zegna Ambassadors and generate client referrals. Customer Understanding & Engagement Develop a deep personal connection with the store's top clients; develop customized strategies for growing the top spending customer segment. Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection. Monitor monthly CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the customer data collection through the appropriate tools. Team Development and Team Spirit Brand Presentation Retail and Store Operations Assess, monitor and improve store's alteration standards through managing store customer advisors and tailors. Ensure the store team adheres to guidelines policies and procedures in all areas of operational activity. Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer service. Requirements Proven Luxury backgrounds is a must Extended Team Leadership experience In Store Business development acumen managing large volumes Intimate local luxury market understanding Fluent in English and French What makes you, makes our legacy Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world's finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy's most successful family companies and a global luxury lifestyle brand. STORE MANAGER - ZEGNA HEATHROW AIRPORT At Zegna the talents and passion of our people are the pillars of our success. Which is why we're looking for a Store Manager to lead the team contributing to our proud legacy and helping shape our vibrant future. What makes you, makes Zegna As a Zegna Store Manager you will be the business local expert and Brand Ambassador responsible for delivering the business strategy, promoting our casual luxury brand and achieving business objectives for the store. Acting as an entrepreneur, you will build the business inside and outside the store's four walls. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team. Main Responsibilities Business Development and Sales Management Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment. Embrace and promote change and transformation and actively inspire others to do the same. Attract and recruit the best profiles through networking and market scouting. Facilitate the on-boarding plan for every new employee. Define and assign clear objectives setting challenging goals and monitor individual performances. Identify talents and recognize and reward store best performers. Coach store team to develop competencies and support their growth; ensure training program deployment. Implement effective solution/resolution for all employees' relations issues in collaboration with HR and Retail Area Manager. Partner with VM to identify and implement product placement strategies to maximize store sales. Partner with local Merchandising team providing effective feedback on products and collections and keeping up to date on stock situation, consolidation and transfers. Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage etc.) and store maintenance.
Job Description: Account Manager (Aviation) LOCATION: Horsham SALARY: 35k - 40k (DOE + Bonus) About the Role We are seeking a driven and customer-focused Account Manager to join our client. This role is responsible for managing a portfolio of high-value clients, ensuring exceptional service delivery, and supporting the end-to-end coordination of charter flights. The ideal candidate will excel at building strong relationships, understanding client needs, and delivering a seamless experience from enquiry to follow-up. Key Responsibilities: Serve as the primary point of contact for assigned clients, ensuring consistent, personalised support. Develop strong, long-term relationships that drive client loyalty and repeat business. Understand client preferences, travel patterns, and service expectations to proactively anticipate needs. Handle charter enquiries, prepare quotes, and present suitable aircraft options based on client requirements. Monitor flights in real time, communicating updates to clients and resolving issues promptly. Identify opportunities to upsell services or propose alternative aviation solutions tailored to client needs. Support company revenue targets through effective account growth and client retention. Maintain accurate CRM records, tracking activity, feedback, and follow-up actions. Deliver exceptional customer service aligned with premium private aviation standards. Manage post-flight feedback, address any concerns, and support continuous improvement of the client experience. Ensure compliance with aviation regulations and company quality standards in all interactions. Skills & Experience Essential Proven experience in account management or client services in aviation required Strong communication skills with the ability to manage high-expectation clients confidently and professionally. Excellent organisational and multitasking abilities in time-sensitive environments. Commercial awareness and the ability to negotiate effectively. Comfortable using CRM systems and digital communication tools. Next steps: Apply today, the client is looking for someone to interview and start immediately! Please apply today with your up to date CV If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 03, 2026
Full time
Job Description: Account Manager (Aviation) LOCATION: Horsham SALARY: 35k - 40k (DOE + Bonus) About the Role We are seeking a driven and customer-focused Account Manager to join our client. This role is responsible for managing a portfolio of high-value clients, ensuring exceptional service delivery, and supporting the end-to-end coordination of charter flights. The ideal candidate will excel at building strong relationships, understanding client needs, and delivering a seamless experience from enquiry to follow-up. Key Responsibilities: Serve as the primary point of contact for assigned clients, ensuring consistent, personalised support. Develop strong, long-term relationships that drive client loyalty and repeat business. Understand client preferences, travel patterns, and service expectations to proactively anticipate needs. Handle charter enquiries, prepare quotes, and present suitable aircraft options based on client requirements. Monitor flights in real time, communicating updates to clients and resolving issues promptly. Identify opportunities to upsell services or propose alternative aviation solutions tailored to client needs. Support company revenue targets through effective account growth and client retention. Maintain accurate CRM records, tracking activity, feedback, and follow-up actions. Deliver exceptional customer service aligned with premium private aviation standards. Manage post-flight feedback, address any concerns, and support continuous improvement of the client experience. Ensure compliance with aviation regulations and company quality standards in all interactions. Skills & Experience Essential Proven experience in account management or client services in aviation required Strong communication skills with the ability to manage high-expectation clients confidently and professionally. Excellent organisational and multitasking abilities in time-sensitive environments. Commercial awareness and the ability to negotiate effectively. Comfortable using CRM systems and digital communication tools. Next steps: Apply today, the client is looking for someone to interview and start immediately! Please apply today with your up to date CV If you experience any issues applying, please send your CV along with the name of the role you are applying for to (url removed) Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy. Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - (url removed). Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Community Manager Department: Site - Office Buildings Employment Type: Contract / Temp Location: Victoria House (Site) Reporting To: Site Director Compensation: £40,000 - £42,000 / year Description MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach. Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work. At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP. Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you! Title, Team and Role Summary Title: Community Manager - 12 Month Fixed Term Contract Team: Site based role at Victoria House Who Does This Role Report Into? Site Director Role Summary / Purpose and Scope The Community Manager will be a problem solver, able to act responsively to issues but be meticulous in their planning and process development so that the venue is well run and offers an exceptional amenity to those using it. They will be the first point of call for tenant issues, working with MAPP, the building management company to ensure operations are smooth and tenants are well communicated with. They will also work with tenants and external guests to facilitate event booking and delivery ensuring a high standard of event delivery and clarity of expectations. The postholder will need to be proactive and process driven; able to identify issues before they arise and develop and communicate standard operating procedures to ensure these are mitigated. The Community Manager must have strong written and verbal communication, able to build strong relationships with a range of internal and external stakeholders and be committed to outstanding customer service. Skills, Knowledge and Values Skills (People & Technical) Promotes a high level of satisfaction among occupiers and clients by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors through dispatch, voice mail and/or other direct contact. Provides support to the Site Director and deputises in their absence Ensure compliance after training with MAPP to standards of policies and procedures established for the portfolio. Communicate with occupiers and clients in a courteous manner and be willing to assist where able, acknowledging your role as the first line site ambassador and reflecting the clients image through correct quality service. Responsibility for ensuring that the highest standards of management, maintenance and service are being maintained with a focus on the management of hard services & contractors. Meet and greet visitors to site in a professional, courteous and efficient manner and receive calls and callers in a timely and professional manner Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Strong written and verbal communications including report writing Experience and Salary Level of Experience / Certifications: Experience of working in a similar role Ideally experience in Microsoft Office and Riskwise IOSH Desirable Working Hours: 9am - 6pm Monday - Friday Salary Range (Based on Experience) £40,000 - £42,000 per annum, depending on experience. Please note this is a 12 month Fixed Term Contract
Feb 03, 2026
Full time
Community Manager Department: Site - Office Buildings Employment Type: Contract / Temp Location: Victoria House (Site) Reporting To: Site Director Compensation: £40,000 - £42,000 / year Description MAPP is the UK's leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach. Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work. At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP. Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons. This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you! Title, Team and Role Summary Title: Community Manager - 12 Month Fixed Term Contract Team: Site based role at Victoria House Who Does This Role Report Into? Site Director Role Summary / Purpose and Scope The Community Manager will be a problem solver, able to act responsively to issues but be meticulous in their planning and process development so that the venue is well run and offers an exceptional amenity to those using it. They will be the first point of call for tenant issues, working with MAPP, the building management company to ensure operations are smooth and tenants are well communicated with. They will also work with tenants and external guests to facilitate event booking and delivery ensuring a high standard of event delivery and clarity of expectations. The postholder will need to be proactive and process driven; able to identify issues before they arise and develop and communicate standard operating procedures to ensure these are mitigated. The Community Manager must have strong written and verbal communication, able to build strong relationships with a range of internal and external stakeholders and be committed to outstanding customer service. Skills, Knowledge and Values Skills (People & Technical) Promotes a high level of satisfaction among occupiers and clients by promptly responding to their service requirements. Assures prompt response by other team members and selected contractors through dispatch, voice mail and/or other direct contact. Provides support to the Site Director and deputises in their absence Ensure compliance after training with MAPP to standards of policies and procedures established for the portfolio. Communicate with occupiers and clients in a courteous manner and be willing to assist where able, acknowledging your role as the first line site ambassador and reflecting the clients image through correct quality service. Responsibility for ensuring that the highest standards of management, maintenance and service are being maintained with a focus on the management of hard services & contractors. Meet and greet visitors to site in a professional, courteous and efficient manner and receive calls and callers in a timely and professional manner Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Strong written and verbal communications including report writing Experience and Salary Level of Experience / Certifications: Experience of working in a similar role Ideally experience in Microsoft Office and Riskwise IOSH Desirable Working Hours: 9am - 6pm Monday - Friday Salary Range (Based on Experience) £40,000 - £42,000 per annum, depending on experience. Please note this is a 12 month Fixed Term Contract
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. The Role: Please note, this role is a 9-month fixed term contract to cover maternity leave. We are currently recruiting for an Administration Specialist Officer to join the UK Operations Support Team within the Training and Simulation function at Saab UK Limited. This role will play a critical part in the financial administrative duties & operations related matters with the Operations Support Team. Office based only - Heywood house, Westbury with regular trips to Westdown Camp, Sailsbury and other locations around the UK when required. Key Responsibilities: To provide comprehensive, effective, efficient, professional and flexible administrative support within internally to the UK Training & Simulation operation and delivery teams and other business customers as directed. Working closely with a small team of administrators and an Office Manager to cover all aspects of administration for T&S UK with the adaptability to help others outside of this area when required. Raise purchase orders and process invoices for payment Work with the Accounts Payable team to ensure swift payments to suppliers Liaising with both internal and external suppliers Booking all necessary Travel; Flights, Taxis, accommodation whilst following all correct security processes. Work with the Ops Supervisor to ensure all field team clothing gets to the right people at the right time. Provide efficient, effective, and professional administrative support internally to the Operations and Delivery teams and other business customers as directed. Skills & Experience: Minimum 1 years' experience in admin or a similar role Proficient IT skills, including intermediate Excel skills Strong analytical and numerical skills, attention to detail is critical with a methodical and thorough approach. Experience working within financial role would be advantageous. Able to prioritise workload, demonstrate flexibility & efficient time management with the ability to work under pressure. Confident and independent with a down to earth can-do approach Works effectively both as an individual and as a key team member. Excellent written and verbal communicator. Strong interpersonal skills with an ability to work in cooperation with others. Great attention to detail, working with accuracy is imperative. Ability to work in a fast-paced environment, and work to tight deadlines. Outstanding organisational skills, with ability to plan, prioritise, take initiative and find proactive solutions, contribute new ideas to projects, work unsupervised, under pressure and multitask effectively. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Feb 03, 2026
Contractor
Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across eight sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. The Role: Please note, this role is a 9-month fixed term contract to cover maternity leave. We are currently recruiting for an Administration Specialist Officer to join the UK Operations Support Team within the Training and Simulation function at Saab UK Limited. This role will play a critical part in the financial administrative duties & operations related matters with the Operations Support Team. Office based only - Heywood house, Westbury with regular trips to Westdown Camp, Sailsbury and other locations around the UK when required. Key Responsibilities: To provide comprehensive, effective, efficient, professional and flexible administrative support within internally to the UK Training & Simulation operation and delivery teams and other business customers as directed. Working closely with a small team of administrators and an Office Manager to cover all aspects of administration for T&S UK with the adaptability to help others outside of this area when required. Raise purchase orders and process invoices for payment Work with the Accounts Payable team to ensure swift payments to suppliers Liaising with both internal and external suppliers Booking all necessary Travel; Flights, Taxis, accommodation whilst following all correct security processes. Work with the Ops Supervisor to ensure all field team clothing gets to the right people at the right time. Provide efficient, effective, and professional administrative support internally to the Operations and Delivery teams and other business customers as directed. Skills & Experience: Minimum 1 years' experience in admin or a similar role Proficient IT skills, including intermediate Excel skills Strong analytical and numerical skills, attention to detail is critical with a methodical and thorough approach. Experience working within financial role would be advantageous. Able to prioritise workload, demonstrate flexibility & efficient time management with the ability to work under pressure. Confident and independent with a down to earth can-do approach Works effectively both as an individual and as a key team member. Excellent written and verbal communicator. Strong interpersonal skills with an ability to work in cooperation with others. Great attention to detail, working with accuracy is imperative. Ability to work in a fast-paced environment, and work to tight deadlines. Outstanding organisational skills, with ability to plan, prioritise, take initiative and find proactive solutions, contribute new ideas to projects, work unsupervised, under pressure and multitask effectively. By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Global Employer Services help companies and individuals moving countries and assist with any tax implications that occur in the move. Working with a broad client base, from start-ups to multinationals who are often moving abroad for the first time, the team work with companies as a whole and with individual employees to help them with some of the biggest decisions of their lives. That means you'll need strong people skills so you can build relationships defined by trust. You'll be part of growing tight-knit team with an emphasis on assigning work that broadens your capabilities. Combined with the direct access you'll have to partners on a day-to-day basis, this is your chance to become an expert and build a career based on what you're good at and what you find interesting. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You will be a key member of the Global Employer Services group, this role will provide reward and share schemes services for a wide range of clients. You will be responsible for assisting Directors & Partners in providing Tax compliance and advisory services to a wide range of clients. The primary responsibility will be to deal with all matters relating to the management of a portfolio of existing clients and assist with the development of targets in order to ensure the continued growth of the business. You will also provide assistance to senior members of staff in both client work and in the management of the group, as appropriate. We're looking for someone with: Ability to advise on the tax treatment of share options and other forms of employee share ownership An in depth knowledge of EMI, ESS and knowledge of reward tax and related areas such as employment, NIC and capital gains tax etc Expertise on split interest, freezer and nil paid arrangements Experience in the preparation of share valuations and liaison with HMRC Staff management and mentoring experience Awareness of accounting, employment law and company law implications of share incentives Experience of dealing direct with clients including agreement of fees Educated to degree level (LLB preferred), and/or CTA and/or ATT/ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 03, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Global Employer Services help companies and individuals moving countries and assist with any tax implications that occur in the move. Working with a broad client base, from start-ups to multinationals who are often moving abroad for the first time, the team work with companies as a whole and with individual employees to help them with some of the biggest decisions of their lives. That means you'll need strong people skills so you can build relationships defined by trust. You'll be part of growing tight-knit team with an emphasis on assigning work that broadens your capabilities. Combined with the direct access you'll have to partners on a day-to-day basis, this is your chance to become an expert and build a career based on what you're good at and what you find interesting. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working pro-actively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. You will be a key member of the Global Employer Services group, this role will provide reward and share schemes services for a wide range of clients. You will be responsible for assisting Directors & Partners in providing Tax compliance and advisory services to a wide range of clients. The primary responsibility will be to deal with all matters relating to the management of a portfolio of existing clients and assist with the development of targets in order to ensure the continued growth of the business. You will also provide assistance to senior members of staff in both client work and in the management of the group, as appropriate. We're looking for someone with: Ability to advise on the tax treatment of share options and other forms of employee share ownership An in depth knowledge of EMI, ESS and knowledge of reward tax and related areas such as employment, NIC and capital gains tax etc Expertise on split interest, freezer and nil paid arrangements Experience in the preparation of share valuations and liaison with HMRC Staff management and mentoring experience Awareness of accounting, employment law and company law implications of share incentives Experience of dealing direct with clients including agreement of fees Educated to degree level (LLB preferred), and/or CTA and/or ATT/ACA qualified or equivalent You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer every colleague the opportunity to work in ways that suit you, your teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for the companies we work with and satisfying experiences for our colleagues, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Description About the Role The Senior Manager for Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution through our Guest Services department. Ownership of the business strategy, ensuring you are reviewing and taking actions around improving the guest experience will be an essential part of the role. This role will ensure it is driving our Clean and Fault Free (CAFF) approach to our accommodation and identifying opportunities for improving our focus on guest feedback and NPS growth. Accountability will also sit with the role for problem resolution through the Guest Services team which is driven predominantly through accommodation complaints and queries. This role will also cover all public venues and areas from a cleaning perspective. The role will drive business strategy by setting clear goals and expectations whilst nurturing an environment that the team can perform at their best. You will hold accountability for all guest accommodation cleaning and all public area cleaning across the resort, along with leadership of our guest services team dealing with all guest services queries that are raised to the resort - most of which will be focused on accommodation. This role will ensure a smooth arrival process by break type, working with proposition and pre-arrival marketing teams to plan and review guests needs. Managing proactive query and complaint resolution where possible and escalation of more complex guest queries. You will be accountable for dealing with complaints and ensuring that our 'solve on site' policy is in place working closely with the Resort Director & peers, managing the complaint resolution budgets within their P&L. You will be working closely with the Senior Manager Facilities to log any maintenance and room issues and plan how to resolve any issues by planning and forecasting of units to ensure correct support / requirements of team are met. Time will be spent working closely with allocations and yield team to ensure awareness of arrival numbers and any specific requirements. This will drive a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action. This role covers management of the operational refurbishment processes, working alongside the central support teams and understanding Capex Plans, H&S Compliance for the departments. You will set clear goals and PDPs for direct leaders, providing feedback and clear succession plans, ensuring leaders fulfil the 90 day process for all new team, and they're all allocated a buddy. Monitor engagement levels and work with the people team to identify opportunities to drive engagement and retention. Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. General Duties & Key Accountabilities You will hold accountability for all guest accommodation cleaning and all public area cleaning across the resort, along with leadership of our guest services team dealing with all guest services queries that are raised to the resort - most of which will be focused on accommodation. This role will ensure a smooth arrival process by break type, working with proposition and pre-arrival marketing teams to plan and review guests needs. Managing proactive query and complaint resolution where possible and escalation of more complex guest queries. You will be accountable for dealing with complaints and ensuring that our 'solve on site' policy is in place working closely with the Resort Director & peers, managing the complaint resolution budgets within their P&L. You will be working closely with the Senior Manager Facilities to log any maintenance and room issues and plan how to resolve any issues by planning and forecasting of units to ensure correct support / requirements of team are met. Time will be spent working closely with allocations and yield team to ensure awareness of arrival numbers and any specific requirements. This will drive a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action. This role covers management of the operational refurbishment processes, working alongside the central support teams and understanding Capex Plans, H&S Compliance for the departments. You will set clear goals and PDPs for direct leaders, providing feedback and clear succession plans, ensuring leaders fulfil the 90 day process for all new team, and they're all allocated a buddy. Monitor engagement levels and work with the people team to identify opportunities to drive engagement and retention. Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. About You You should hold an excellent level of operational knowledge in cleaning or soft services, have an excellent level of hands-on experience in a guest relations or customer service leader role. You should have experience in leading large teams in fast paced environments with good financial knowledge with the ability to forecast and manage costs in line with budgets. Be able to manage multiple priorities and adapt quickly to changing requirements, have experience in leading a mixture of permanent and temporary teams to deliver excellent standards and hold the ability to effectively lead, coach and motivate team, even in times of high demand. Understanding different communication styles and have the ability to communicate well at all levels should be an asset of yours. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Feb 03, 2026
Full time
Description About the Role The Senior Manager for Accommodation & Guest Services will ensure the smooth planning and delivery of a department that promotes the highest operational standards within Resort cleanliness and accommodation cleanliness, whilst driving problem resolution through our Guest Services department. Ownership of the business strategy, ensuring you are reviewing and taking actions around improving the guest experience will be an essential part of the role. This role will ensure it is driving our Clean and Fault Free (CAFF) approach to our accommodation and identifying opportunities for improving our focus on guest feedback and NPS growth. Accountability will also sit with the role for problem resolution through the Guest Services team which is driven predominantly through accommodation complaints and queries. This role will also cover all public venues and areas from a cleaning perspective. The role will drive business strategy by setting clear goals and expectations whilst nurturing an environment that the team can perform at their best. You will hold accountability for all guest accommodation cleaning and all public area cleaning across the resort, along with leadership of our guest services team dealing with all guest services queries that are raised to the resort - most of which will be focused on accommodation. This role will ensure a smooth arrival process by break type, working with proposition and pre-arrival marketing teams to plan and review guests needs. Managing proactive query and complaint resolution where possible and escalation of more complex guest queries. You will be accountable for dealing with complaints and ensuring that our 'solve on site' policy is in place working closely with the Resort Director & peers, managing the complaint resolution budgets within their P&L. You will be working closely with the Senior Manager Facilities to log any maintenance and room issues and plan how to resolve any issues by planning and forecasting of units to ensure correct support / requirements of team are met. Time will be spent working closely with allocations and yield team to ensure awareness of arrival numbers and any specific requirements. This will drive a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action. This role covers management of the operational refurbishment processes, working alongside the central support teams and understanding Capex Plans, H&S Compliance for the departments. You will set clear goals and PDPs for direct leaders, providing feedback and clear succession plans, ensuring leaders fulfil the 90 day process for all new team, and they're all allocated a buddy. Monitor engagement levels and work with the people team to identify opportunities to drive engagement and retention. Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. General Duties & Key Accountabilities You will hold accountability for all guest accommodation cleaning and all public area cleaning across the resort, along with leadership of our guest services team dealing with all guest services queries that are raised to the resort - most of which will be focused on accommodation. This role will ensure a smooth arrival process by break type, working with proposition and pre-arrival marketing teams to plan and review guests needs. Managing proactive query and complaint resolution where possible and escalation of more complex guest queries. You will be accountable for dealing with complaints and ensuring that our 'solve on site' policy is in place working closely with the Resort Director & peers, managing the complaint resolution budgets within their P&L. You will be working closely with the Senior Manager Facilities to log any maintenance and room issues and plan how to resolve any issues by planning and forecasting of units to ensure correct support / requirements of team are met. Time will be spent working closely with allocations and yield team to ensure awareness of arrival numbers and any specific requirements. This will drive a problem-solving attitude to deal with Team and guest comments in a positive manner and take appropriate action. This role covers management of the operational refurbishment processes, working alongside the central support teams and understanding Capex Plans, H&S Compliance for the departments. You will set clear goals and PDPs for direct leaders, providing feedback and clear succession plans, ensuring leaders fulfil the 90 day process for all new team, and they're all allocated a buddy. Monitor engagement levels and work with the people team to identify opportunities to drive engagement and retention. Accountable for people management of the department, including all people tasks from onboarding through the employee life cycle. Employee life cycle refers to PDP's, performance management, required training, and any formal HR process. About You You should hold an excellent level of operational knowledge in cleaning or soft services, have an excellent level of hands-on experience in a guest relations or customer service leader role. You should have experience in leading large teams in fast paced environments with good financial knowledge with the ability to forecast and manage costs in line with budgets. Be able to manage multiple priorities and adapt quickly to changing requirements, have experience in leading a mixture of permanent and temporary teams to deliver excellent standards and hold the ability to effectively lead, coach and motivate team, even in times of high demand. Understanding different communication styles and have the ability to communicate well at all levels should be an asset of yours. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long lasting relationships. You'll be someone who can work pro actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Demonstrate excellence of service to clients and build strong relationships both internally and externally; act as a major point of contact within the firm. Provide tax compliance and advisory services to a wide range of clients, in some cases using resource from a shared service team or via technology tools. Manage a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Understand potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Counsel, appraise, develop and motivate staff as appropriate Coaching and developing junior members of staff to lead a culture of team development Support, train, mentor and advise others. Lead large and/or complex projects You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state of the art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 03, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Working, achieving, and thriving together, our Tax team move with every challenge. Friendly, driven and diverse, they service our clients across the country and around the world. By providing expertise in many different specialist areas of tax, they collaborate across BDO to deliver wider business solutions. From meeting clients' evolving business needs to managing changes to legislation, there are always fresh challenges to face in the Tax team. If you're after a career that will keep you on your toes, we'll give you the autonomy to drive your career forward. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long lasting relationships. You'll be someone who can work pro actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Demonstrate excellence of service to clients and build strong relationships both internally and externally; act as a major point of contact within the firm. Provide tax compliance and advisory services to a wide range of clients, in some cases using resource from a shared service team or via technology tools. Manage a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Understand potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Counsel, appraise, develop and motivate staff as appropriate Coaching and developing junior members of staff to lead a culture of team development Support, train, mentor and advise others. Lead large and/or complex projects You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state of the art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Description The Caravan Accommodation Manager is a key operational leader responsible for the smooth and consistent delivery of our Caravan Village at Butlin's Skegness. This is a large scale role covering static caravans, lodges, hire fleet units, sublets, owner accommodation and all associated public areas. You lead your team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness. A central part of the role is driving our Clean and Fault Free (CAFF) approach, embedding high expectations across the team and ensuring that every unit meets our quality standards. You will work closely with the wider Guest Services and Accommodation teams to resolve issues quickly, manage challenges proactively and continually improve the guest and owner experience. You will also be accountable for key performance measures, including Guest NPS for the Caravan Village and caravan owner satisfaction scores. This is a fast paced, hands on leadership role that requires strong operational oversight, confident decision making and the ability to adapt to changing priorities. The position operates on a five day working pattern across seven days, so flexibility is essential. As with all roles at Butlin's, no two days will be the same, and you will need to enjoy thinking on your feet, leading from the front and keeping the owners and guests experience at the heart of everything you do. About You The ideal candidate will bring extensive operational knowledge in managing large scale cleaning or soft services operations. You will be highly organised, calm under pressure and able to balance competing priorities with confidence. A natural leader, you will have a proven ability to motivate and guide both permanent and temporary teams, setting clear expectations and inspiring people to deliver exceptional standards every day. You will be responsible for managing payroll and resource planning for the Village, ensuring the right people are in the right place at the right time. You will work collaboratively with other departments to resolve issues quickly, maintain high standards across all areas and drive improvements that enhance the overall experience. Above all, you will lead by example, championing high standards, promoting a positive culture and ensuring that the Caravan Village consistently delivers the quality, care and attention our guests and owners expect. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Feb 03, 2026
Full time
Description The Caravan Accommodation Manager is a key operational leader responsible for the smooth and consistent delivery of our Caravan Village at Butlin's Skegness. This is a large scale role covering static caravans, lodges, hire fleet units, sublets, owner accommodation and all associated public areas. You lead your team in promoting the highest operational standards in resort cleanliness and accommodation cleanliness. A central part of the role is driving our Clean and Fault Free (CAFF) approach, embedding high expectations across the team and ensuring that every unit meets our quality standards. You will work closely with the wider Guest Services and Accommodation teams to resolve issues quickly, manage challenges proactively and continually improve the guest and owner experience. You will also be accountable for key performance measures, including Guest NPS for the Caravan Village and caravan owner satisfaction scores. This is a fast paced, hands on leadership role that requires strong operational oversight, confident decision making and the ability to adapt to changing priorities. The position operates on a five day working pattern across seven days, so flexibility is essential. As with all roles at Butlin's, no two days will be the same, and you will need to enjoy thinking on your feet, leading from the front and keeping the owners and guests experience at the heart of everything you do. About You The ideal candidate will bring extensive operational knowledge in managing large scale cleaning or soft services operations. You will be highly organised, calm under pressure and able to balance competing priorities with confidence. A natural leader, you will have a proven ability to motivate and guide both permanent and temporary teams, setting clear expectations and inspiring people to deliver exceptional standards every day. You will be responsible for managing payroll and resource planning for the Village, ensuring the right people are in the right place at the right time. You will work collaboratively with other departments to resolve issues quickly, maintain high standards across all areas and drive improvements that enhance the overall experience. Above all, you will lead by example, championing high standards, promoting a positive culture and ensuring that the Caravan Village consistently delivers the quality, care and attention our guests and owners expect. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons BDO's Corporate Tax practice sits at the heart of our Tax function and plays an important role in the wider business. Our team works collaboratively with others across BDO, offering clients in the UK and overseas expert advice and solutions that help them overcome their challenges. If you're looking for exposure and the chance to make an impact, you're looking in the right place. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. We are looking for someone with; An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues Project and staff management experience Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients. Ability to provide Tax compliance and advisory services to a wide range of clients using resource from a shared service team or via technology tools. Experience of managing a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Understanding of potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Guide and supervise less experienced colleagues, proving support, training and mentoring where appropriate. Experience of leading complex projects Educated to degree level and/or CTA and/or ACA qualified or equivalent. Demonstrable post qualified experience You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 03, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons BDO's Corporate Tax practice sits at the heart of our Tax function and plays an important role in the wider business. Our team works collaboratively with others across BDO, offering clients in the UK and overseas expert advice and solutions that help them overcome their challenges. If you're looking for exposure and the chance to make an impact, you're looking in the right place. Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. We are looking for someone with; An in depth, up to date, knowledge of taxation with specialist knowledge and the ability to deal with complex tax issues Project and staff management experience Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients. Ability to provide Tax compliance and advisory services to a wide range of clients using resource from a shared service team or via technology tools. Experience of managing a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Understanding of potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Guide and supervise less experienced colleagues, proving support, training and mentoring where appropriate. Experience of leading complex projects Educated to degree level and/or CTA and/or ACA qualified or equivalent. Demonstrable post qualified experience You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons BDO's Corporate Tax practice sits at the heart of our Tax function and plays an important role in the wider business. Our team works collaboratively with others across BDO, offering clients in the UK and overseas expert advice and solutions that help them overcome their challenges. If you're looking for exposure and the chance to make an impact, you're looking in the right place Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Role This role will provide Corporate Tax compliance and advisory services to a wide range of large corporate multinational clients. The primary responsibility will be to deal with all matters relating to the management of a portfolio of clients. You will also provide assistance to Director/Principals/Partners in both client work and in the management of the group and on occasions the practice. Will be involved in special assignments on an ad hoc basis. A key part of the role requires the individual to actively seek, and keep the Partner informed about, any new business opportunities arising on existing and new clients. Responsibilities Provide Corporate Tax compliance and advisory services to a wide range of large corporate clients using technology tools. Manage a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Pays attention to self-development and continuing professional education with a view to progressing within practice. Develops professional relationships with clients and within the Firm and adapts the approach for the relevant audience. Understands potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Get involved in special assignments on an ad hoc basis. Guide and supervise less experienced colleagues. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Take personal responsibility for own decisions and actions and those of others. Lead complex advisory projects Requirements An in depth, up to date, knowledge of large corporate taxation with specialist knowledge and the ability to deal with complex tax issues Project and staff management experience Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients Experience of dealing with client senior management Educated to degree level and/or CTA and/or ACA qualified or equivalent Demonstrable post qualified experience You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Feb 03, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially-spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons BDO's Corporate Tax practice sits at the heart of our Tax function and plays an important role in the wider business. Our team works collaboratively with others across BDO, offering clients in the UK and overseas expert advice and solutions that help them overcome their challenges. If you're looking for exposure and the chance to make an impact, you're looking in the right place Tax is a dynamic, ever-changing industry. As our clients' needs and the regulatory environment evolve, you'll encounter new problems to solve and new opportunities for growth. Whether it's advising clients on high-profile specialisms like Corporation Tax or leading the implementation of intelligent technology solutions, you'll enjoy variety as well as stretch in your role. BDO supports all kinds of different businesses in different sectors across the UK and around the world. You'll be providing Tax Advisory services to start-ups and scale-ups, to private businesses and FTSE listed multinationals. Each of our clients has different needs and in applying your expertise in different contexts, you'll develop your skills and gain valuable experience that will serve you throughout your career. We'll help you succeed Our clients trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Role This role will provide Corporate Tax compliance and advisory services to a wide range of large corporate multinational clients. The primary responsibility will be to deal with all matters relating to the management of a portfolio of clients. You will also provide assistance to Director/Principals/Partners in both client work and in the management of the group and on occasions the practice. Will be involved in special assignments on an ad hoc basis. A key part of the role requires the individual to actively seek, and keep the Partner informed about, any new business opportunities arising on existing and new clients. Responsibilities Provide Corporate Tax compliance and advisory services to a wide range of large corporate clients using technology tools. Manage a substantial portfolio of clients including control of client take on and engagement, billings, and identification of opportunities to improve recoveries, together with cash collection. Pays attention to self-development and continuing professional education with a view to progressing within practice. Develops professional relationships with clients and within the Firm and adapts the approach for the relevant audience. Understands potential risks to the Firm in relation to the Firm's quality control procedures and raising to the appropriate person. Get involved in special assignments on an ad hoc basis. Guide and supervise less experienced colleagues. Support, train, mentor and advise others in own area. Challenge current practice - driving improvements and championing change. Take personal responsibility for own decisions and actions and those of others. Lead complex advisory projects Requirements An in depth, up to date, knowledge of large corporate taxation with specialist knowledge and the ability to deal with complex tax issues Project and staff management experience Ability to manage a substantial client portfolio profitably whilst being able to actively seek opportunities for developing new clients and for selling new services to existing clients Experience of dealing with client senior management Educated to degree level and/or CTA and/or ACA qualified or equivalent Demonstrable post qualified experience You'll also be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value for our clients and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across 17 UK locations, we are 6,500 unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
