Salary - Competitive depending on experience Hours - Monday to Friday, 37.5 hours per week with flexi hours & hybrid working Holiday - 22 days annual leave (excluding bank holidays) increasing after 5 years' service by one day per year (up to a maximum of 25 days) About the Tax Senior role We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We're business advisors and accountants, with over 30 years of experience we've honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses. We have an exciting opportunity for a Tax Senior to join our team in the Letchworth office! As a Tax Senior, you will utilise your strong UK tax knowledge while working closely with managers, partners and clients to deliver high-quality tax services and you will provide support on advisory projects, including tax planning and structuring. We are looking for candidates who are currently studying ATT or CTA, or recently qualified, and have a minimum of 2 years experience in corporate tax or mixed tax within a practice environment. Key responsibilities of a Tax Senior will include: review of corporate tax computations and returns supporting on advisory projects, including tax planning and structuring liaising directly with clients, responding to queries, and building strong relationships working closely with managers and partners to deliver high-quality tax services keeping up to date with relevant tax legislation and developments About you We are looking for candidates with the following skills and experience: experience in corporate tax or mixed tax within a practice environment currently studying ATT or CTA, or recently qualified strong UK tax knowledge with good technical capability ability to manage deadlines and a varied workload confident communicator, with a professional and client-focused approach good organisational skills and attention to detail Full benefits available for the Tax Senior pension scheme group life assurance - 4x salary salary sacrifice PMI scheme - eligibility to enter following successful completion of probationary period additional holiday - your birthday off and religious holiday exchange option xmas shut down (included as part of holiday allowance) flexible hours & hybrid working between office and home volunteering opportunities - 7.5 hours to use each year to support local charities or community social functions and events regular training and development & career prosperity programme access to our employee benefits portal - GP and prescription services, cashback and vouchers on everyday purchases employee assistance programme annual flu immunisation and health check free eye check family friendly polices employee referral bonus - we're always looking for talented individuals to join our team incentive payments for introducing new clients and new colleagues lottery & lottery bonus ball - via salary sacrifice About us TC Group is growing and changing at quite a pace! We're an ambitious group of people with the same aim - to create a consistent, high-quality experience for our clients. Like us, our client list is growing - we're supporting more and more of the UK's ambitious business owners, SME's and large Corporations and it's a real team effort. We're helping them make courageous decisions to grow their businesses. We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds. We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide Sponsorship
May 05, 2026
Full time
Salary - Competitive depending on experience Hours - Monday to Friday, 37.5 hours per week with flexi hours & hybrid working Holiday - 22 days annual leave (excluding bank holidays) increasing after 5 years' service by one day per year (up to a maximum of 25 days) About the Tax Senior role We are TC Group, the fastest-growing top 20 accountancy firm in the UK. We're business advisors and accountants, with over 30 years of experience we've honed our skills and developed our service offering to deliver a much wider range of bespoke support and advice to ambitious business owners and their businesses. We have an exciting opportunity for a Tax Senior to join our team in the Letchworth office! As a Tax Senior, you will utilise your strong UK tax knowledge while working closely with managers, partners and clients to deliver high-quality tax services and you will provide support on advisory projects, including tax planning and structuring. We are looking for candidates who are currently studying ATT or CTA, or recently qualified, and have a minimum of 2 years experience in corporate tax or mixed tax within a practice environment. Key responsibilities of a Tax Senior will include: review of corporate tax computations and returns supporting on advisory projects, including tax planning and structuring liaising directly with clients, responding to queries, and building strong relationships working closely with managers and partners to deliver high-quality tax services keeping up to date with relevant tax legislation and developments About you We are looking for candidates with the following skills and experience: experience in corporate tax or mixed tax within a practice environment currently studying ATT or CTA, or recently qualified strong UK tax knowledge with good technical capability ability to manage deadlines and a varied workload confident communicator, with a professional and client-focused approach good organisational skills and attention to detail Full benefits available for the Tax Senior pension scheme group life assurance - 4x salary salary sacrifice PMI scheme - eligibility to enter following successful completion of probationary period additional holiday - your birthday off and religious holiday exchange option xmas shut down (included as part of holiday allowance) flexible hours & hybrid working between office and home volunteering opportunities - 7.5 hours to use each year to support local charities or community social functions and events regular training and development & career prosperity programme access to our employee benefits portal - GP and prescription services, cashback and vouchers on everyday purchases employee assistance programme annual flu immunisation and health check free eye check family friendly polices employee referral bonus - we're always looking for talented individuals to join our team incentive payments for introducing new clients and new colleagues lottery & lottery bonus ball - via salary sacrifice About us TC Group is growing and changing at quite a pace! We're an ambitious group of people with the same aim - to create a consistent, high-quality experience for our clients. Like us, our client list is growing - we're supporting more and more of the UK's ambitious business owners, SME's and large Corporations and it's a real team effort. We're helping them make courageous decisions to grow their businesses. We always seek the best talent, looking for individuals who are technically brilliant, solution-focused and continually strive to be the best in class. Each member of our team plays an integral part in creating the unique feel and culture of our business, which in turn helps us continue to grow, develop and evolve. We are an equal opportunity employer and welcome candidates from all backgrounds. We can only accept applications from candidates who are based in the UK and unfortunately we are unable to provide Sponsorship
Do you come from the Beauty industry, travel agency , recruitment, estate agency or Flight attendant world. Are you in house lettings and love property but want a change? Do you have amazing Customer Service and face to face people skills and want an opportunity to work for an amazing, well established property company Are you a confident, enthusiastic person with the ability to sell and open doors if so read on. This is an Exciting opportunity for a Client Services Manager . Monday to Friday 8.30- 5 30k- 32k The successful candidate will play an integral role promoting this company based in Aztec, Bristol This is a key role in enhancing sales and ultimate financial performance of the centre Reporting to the Directorship, the candidate will demonstrate excellent administrative, organisational and communication skills, be confident, show attention to detail, enthusiasm, adaptability, ability to multi-task and work under pressure, is highly motivated and proactive with a desire to contribute to the company more widely and a commitment to client/customer service. The ability to be a team player will be vital. Job Role: To be accountable for the financial and operational performance of the centre. To attract new clients and ensure the retention of existing clients with a view to maximising revenues Overall management, control and accountability for the financial and commercial performance of the centre. Management of financial procedures. Provision of exceptional customer service whilst ensuring operational efficiency's. Sales & Marketing Develop and maintain contact and relationship with Brokers and Commercial Agents and provide feedback on introductions. Promote available space in the centre on pre-agreed commercial terms. Achieve target sales to grow and maintain centre occupancy levels. Manage licence agreement renewals to maintain centre occupancy levels and grow revenues. Develop corporate account contacts with key local occupiers in order to benefit from potential special projects, overspill or other possible short term expansion requirements To maximise revenue from various products available within the Centre. Network with influencers, public sector, and inward investment bodies and target potential customers. To assist in preparing marketing collateral suitable for the centre. Identify, recommend and implement local marketing initiatives. Enquiry handling, viewings, contract negotiations and completions. Creative and professional use of social media Develop promotional campaigns for the business centre and its facilities. Financial Provide Financial Management Information to include monthly billing, revenue collection and financial reporting using Twiin software (training provided). Manage the business centre in line with agreed annual budget to achieve the target financial returns. Effectively monitor and manage aged debtors. Demonstrate a good understanding of profit and loss reports and managing costs. Recommend and implement potential areas where additional revenue can be generated. Present lettings and additional service revenue plans as required. Benefits 25 days plus bank hols pension health care Life assurance This is permanent position
May 05, 2026
Full time
Do you come from the Beauty industry, travel agency , recruitment, estate agency or Flight attendant world. Are you in house lettings and love property but want a change? Do you have amazing Customer Service and face to face people skills and want an opportunity to work for an amazing, well established property company Are you a confident, enthusiastic person with the ability to sell and open doors if so read on. This is an Exciting opportunity for a Client Services Manager . Monday to Friday 8.30- 5 30k- 32k The successful candidate will play an integral role promoting this company based in Aztec, Bristol This is a key role in enhancing sales and ultimate financial performance of the centre Reporting to the Directorship, the candidate will demonstrate excellent administrative, organisational and communication skills, be confident, show attention to detail, enthusiasm, adaptability, ability to multi-task and work under pressure, is highly motivated and proactive with a desire to contribute to the company more widely and a commitment to client/customer service. The ability to be a team player will be vital. Job Role: To be accountable for the financial and operational performance of the centre. To attract new clients and ensure the retention of existing clients with a view to maximising revenues Overall management, control and accountability for the financial and commercial performance of the centre. Management of financial procedures. Provision of exceptional customer service whilst ensuring operational efficiency's. Sales & Marketing Develop and maintain contact and relationship with Brokers and Commercial Agents and provide feedback on introductions. Promote available space in the centre on pre-agreed commercial terms. Achieve target sales to grow and maintain centre occupancy levels. Manage licence agreement renewals to maintain centre occupancy levels and grow revenues. Develop corporate account contacts with key local occupiers in order to benefit from potential special projects, overspill or other possible short term expansion requirements To maximise revenue from various products available within the Centre. Network with influencers, public sector, and inward investment bodies and target potential customers. To assist in preparing marketing collateral suitable for the centre. Identify, recommend and implement local marketing initiatives. Enquiry handling, viewings, contract negotiations and completions. Creative and professional use of social media Develop promotional campaigns for the business centre and its facilities. Financial Provide Financial Management Information to include monthly billing, revenue collection and financial reporting using Twiin software (training provided). Manage the business centre in line with agreed annual budget to achieve the target financial returns. Effectively monitor and manage aged debtors. Demonstrate a good understanding of profit and loss reports and managing costs. Recommend and implement potential areas where additional revenue can be generated. Present lettings and additional service revenue plans as required. Benefits 25 days plus bank hols pension health care Life assurance This is permanent position
Account Manager / Sales Executive A fantastic opportunity for a target-driven Account Manager / Sales Executive to manage client accounts, deliver B2B sales growth, and maximise revenue through outbound telesales, account management, and customer relationship management. If you've also worked in the following roles, we'd also like to hear from you: Client Relationship Manager, Account Executive, Inside Sales Executive, Business Development Executive, Sales Development Representative, Telesales Executive, Telesales Advisor SALARY: £29,293 OTE (Includes a Basic Salary of £25,293 per annum) + Benefits (see below) LOCATION: Remote Work From Home (Candidates Must be UK based) JOB TYPE: Full-Time, Temporary (Maternity Cover) WORKING HOURS: Monday - Thursday: 08:45 - 17:30, Friday: 08:45 - 16:15 JOB OVERVIEW We have a fantastic new job opportunity for an Account Manager / Sales Executive to join a fast-paced, target-driven sales team, managing an established portfolio of B2B customers within a premium product environment. As an Account Manager / Sales Executive you will focus on outbound sales, account management, and client retention, using telesales techniques and relationship management skills to grow revenue and maximise customer value. The Account Manager / Sales Executive will use CRM systems, sales data, and performance insights to identify cross-selling opportunities, improve rate of sale, and deliver commercially focused customer conversations. This role is ideal for someone with experience in telesales, inside sales, or account management who thrives in a high-volume, KPI-driven environment and enjoys building long-term client relationships. ABOUT THE COMPANY The company is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, they provide multilingual support tailored to diverse markets and as a business the company celebrate diversity and foster an inclusive workplace where you can be your authentic self. They're People People The company understands what makes people tick. They also know that talented people, expertly trained and happy at work, do brilliant work for their clients every day. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Account Manager / Sales Executive include: Account Management: Manage a portfolio of existing B2B customer accounts to drive retention and repeat business Outbound Sales Calls: Conduct high-volume outbound telesales activity to engage customers and increase sales Business Development: Identify and convert cross-selling and upselling opportunities across product ranges Customer Relationships: Build and maintain strong client relationships through regular contact and follow-ups Sales Performance: Achieve and exceed sales targets, KPIs, and revenue objectives CRM & Data Management: Accurately maintain customer data, sales activity, and pipeline within CRM systems Data-Driven Selling: Use sales reports and performance metrics such as rate of sale to inform conversations Collaboration: Work closely with internal sales teams to align with regional activity and strategy Customer Service: Handle inbound enquiries and provide a professional, solutions-focused service Brand Representation: Promote a premium brand image in all customer interactions CANDIDATE REQUIREMENTS Previous experience in account management, telesales, inside sales, or B2B sales Proven experience of outbound calling, lead generation, or sales pipeline management Strong communication, negotiation, and relationship management skills Ability to work in a fast-paced, target-driven sales environment Experience using CRM systems and maintaining accurate customer records Commercial awareness with the ability to identify sales opportunities Confident handling objections and closing sales over the phone Strong organisational skills with the ability to prioritise workload Good IT skills including Microsoft Office and database systems Self-motivated with a proactive approach to achieving targets BENEFITS Paid bank holidays plus one additional day in lieu Hybrid working model with office-based training Ongoing training and development opportunities Company pension scheme Wellbeing support and confidential counselling services LinkedIn Learning access and professional certifications Employee referral scheme HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-T14633 Full-Time, Temporary Contract Jobs, Careers and Vacancies. Find a new job and work Remotely from Home. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
May 05, 2026
Seasonal
Account Manager / Sales Executive A fantastic opportunity for a target-driven Account Manager / Sales Executive to manage client accounts, deliver B2B sales growth, and maximise revenue through outbound telesales, account management, and customer relationship management. If you've also worked in the following roles, we'd also like to hear from you: Client Relationship Manager, Account Executive, Inside Sales Executive, Business Development Executive, Sales Development Representative, Telesales Executive, Telesales Advisor SALARY: £29,293 OTE (Includes a Basic Salary of £25,293 per annum) + Benefits (see below) LOCATION: Remote Work From Home (Candidates Must be UK based) JOB TYPE: Full-Time, Temporary (Maternity Cover) WORKING HOURS: Monday - Thursday: 08:45 - 17:30, Friday: 08:45 - 16:15 JOB OVERVIEW We have a fantastic new job opportunity for an Account Manager / Sales Executive to join a fast-paced, target-driven sales team, managing an established portfolio of B2B customers within a premium product environment. As an Account Manager / Sales Executive you will focus on outbound sales, account management, and client retention, using telesales techniques and relationship management skills to grow revenue and maximise customer value. The Account Manager / Sales Executive will use CRM systems, sales data, and performance insights to identify cross-selling opportunities, improve rate of sale, and deliver commercially focused customer conversations. This role is ideal for someone with experience in telesales, inside sales, or account management who thrives in a high-volume, KPI-driven environment and enjoys building long-term client relationships. ABOUT THE COMPANY The company is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, they provide multilingual support tailored to diverse markets and as a business the company celebrate diversity and foster an inclusive workplace where you can be your authentic self. They're People People The company understands what makes people tick. They also know that talented people, expertly trained and happy at work, do brilliant work for their clients every day. APPLY TODAY Ready to make your next career move? Apply Now for our Recruitment Team to review. DUTIES Your duties as the Account Manager / Sales Executive include: Account Management: Manage a portfolio of existing B2B customer accounts to drive retention and repeat business Outbound Sales Calls: Conduct high-volume outbound telesales activity to engage customers and increase sales Business Development: Identify and convert cross-selling and upselling opportunities across product ranges Customer Relationships: Build and maintain strong client relationships through regular contact and follow-ups Sales Performance: Achieve and exceed sales targets, KPIs, and revenue objectives CRM & Data Management: Accurately maintain customer data, sales activity, and pipeline within CRM systems Data-Driven Selling: Use sales reports and performance metrics such as rate of sale to inform conversations Collaboration: Work closely with internal sales teams to align with regional activity and strategy Customer Service: Handle inbound enquiries and provide a professional, solutions-focused service Brand Representation: Promote a premium brand image in all customer interactions CANDIDATE REQUIREMENTS Previous experience in account management, telesales, inside sales, or B2B sales Proven experience of outbound calling, lead generation, or sales pipeline management Strong communication, negotiation, and relationship management skills Ability to work in a fast-paced, target-driven sales environment Experience using CRM systems and maintaining accurate customer records Commercial awareness with the ability to identify sales opportunities Confident handling objections and closing sales over the phone Strong organisational skills with the ability to prioritise workload Good IT skills including Microsoft Office and database systems Self-motivated with a proactive approach to achieving targets BENEFITS Paid bank holidays plus one additional day in lieu Hybrid working model with office-based training Ongoing training and development opportunities Company pension scheme Wellbeing support and confidential counselling services LinkedIn Learning access and professional certifications Employee referral scheme HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV's of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose. JOB REF: AWDO-T14633 Full-Time, Temporary Contract Jobs, Careers and Vacancies. Find a new job and work Remotely from Home. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online. AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency. AWD-IN-SPJ
JOB TITLE: Community Support Worker RESPONSIBLE TO: Community and Families Manager HOURS OF WORK: Part-time 28hours (evening and weekend work will be required) LOCATION: Hybrid in person community delivery across Scotland, with requirements to attend office base in Edinburgh and home working possible. (Car driver with access to own transport desirable) DURATION: Fixed term 24 months (with potential for extension, funding allowing) SALARY / GRADE:Grade 3 / £24479 per annum fte pro-rata KEY WORKING RELATIONSHIPS • Community and Families Manager • Head of Community Services and communities team • Adoption UK Scotland and Kinship service colleagues • The Adoption and Kinship Community in Scotland • Local Authorities and external commissioners PURPOSE OF THE ROLE • To support the community work of Adoption UK Scotland community support services, to plan and deliver community events, provide professionals, parents/carers, children, and young people access to information, resources, and services and to engage with families in their local communities. • To offer a front-line service, primarily to adoptive and kinship families, and care experienced individuals and young people, by supporting delivery and administration for activities and events, including regular support groups delivery, youth and teens/young adults, and family events. Support of events across Scotland based on resources and availability. • Support planning, organisation of, and attendance at, in person and online events through funded projects and services to bring together adopted and care-experienced individuals and young people and adoptive and kinship families, enable peer support, build a sense of community and promote an active and supportive Community Network. • To respond to enquiries received via the Information and Support Service and relevant email inboxes with relevant information and/or signposting. • To be part of the wider communities within Adoption UK Scotland, working across teams and services. • Work collaboratively with colleagues across all services areas of Adoption UK MAIN DUTIES AND RESPONSIBILITIES • Working alongside service leads within the communities team, and with the wider Adoption UK Scotland team members to plan and deliver specific events and activities for adoptive and kinship community members, and care experienced children and young people via our E Project youth service for children, teens and young adults. • Provide administrative coordination for community event provision, including collating event materials, gathering feedback and evaluations for reporting purposes, supporting delivery of events, maintaining records using existing required systems, and responding to enquiries via our Information and Support line and relevant email inboxes. • Working alongside Communications colleagues and across teams to ensure promotion of events to relevant target groups • Attending events to promote the wider work of AUK Scotland at conferences or support groups • To hold responsibility for administrative requirements relating to community events, including setting up booking pages, sharing information via newsletters and social media, and recording service delivery interactions, using existing Adoption UK systems and processes • To work with colleagues in the Foundations for Families kinship support service to support delivery and coordinate activities between services where appropriate. • To report to line manager and directors in Adoption UK Scotland relating to service delivery, including contributing to monitoring and reporting on activities. • To work alongside Adoption UK colleagues to develop and improve resources and services for our communities. Criteria EXPERIENCE, EDUCATION, QUALIFICATIONS & KNOWLEDGE Demonstrable knowledge and understanding of the issues and challenges faced by care experienced families. (Essential) Experience of engagement and direct work with families and/or young people (Essential) Experience of facilitation of in person and online groups (or commitment to learn) and commitment to digital safeguarding (Essential) Relevant degree or qualification (e.g. community work, social sciences) or equivalent experience (Desirable) Skills and abilities Report writing and record keeping (Essential) Excellent communication skills, both written and verbal (Essential) Ability to build and maintain relationships (Essential) The ability to use Microsoft Office (Word, Excel, Outlook) (Essential) Accountability Liaise with colleagues to share updates and information Report to supervisor and relevant managers and external commissioners on activities Behaviours Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders. Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times. Follows all policies and procedures relating to risk assessments, safeguarding and youth service delivery Contributes to an open and honest culture Encourages challenge and creativity, transparency and consistency. Leads by example. Offers outstanding service to members. Promotes cross functional team working, sharing skills and knowledge Communicates clearly, seeking clarity when unclear and valuing the opinion of others. Valuing the opinion of other. Treating colleagues and other stakeholders with respect. Takes pride in own development, committed to achieving high standards and agreed objectives
May 05, 2026
Full time
JOB TITLE: Community Support Worker RESPONSIBLE TO: Community and Families Manager HOURS OF WORK: Part-time 28hours (evening and weekend work will be required) LOCATION: Hybrid in person community delivery across Scotland, with requirements to attend office base in Edinburgh and home working possible. (Car driver with access to own transport desirable) DURATION: Fixed term 24 months (with potential for extension, funding allowing) SALARY / GRADE:Grade 3 / £24479 per annum fte pro-rata KEY WORKING RELATIONSHIPS • Community and Families Manager • Head of Community Services and communities team • Adoption UK Scotland and Kinship service colleagues • The Adoption and Kinship Community in Scotland • Local Authorities and external commissioners PURPOSE OF THE ROLE • To support the community work of Adoption UK Scotland community support services, to plan and deliver community events, provide professionals, parents/carers, children, and young people access to information, resources, and services and to engage with families in their local communities. • To offer a front-line service, primarily to adoptive and kinship families, and care experienced individuals and young people, by supporting delivery and administration for activities and events, including regular support groups delivery, youth and teens/young adults, and family events. Support of events across Scotland based on resources and availability. • Support planning, organisation of, and attendance at, in person and online events through funded projects and services to bring together adopted and care-experienced individuals and young people and adoptive and kinship families, enable peer support, build a sense of community and promote an active and supportive Community Network. • To respond to enquiries received via the Information and Support Service and relevant email inboxes with relevant information and/or signposting. • To be part of the wider communities within Adoption UK Scotland, working across teams and services. • Work collaboratively with colleagues across all services areas of Adoption UK MAIN DUTIES AND RESPONSIBILITIES • Working alongside service leads within the communities team, and with the wider Adoption UK Scotland team members to plan and deliver specific events and activities for adoptive and kinship community members, and care experienced children and young people via our E Project youth service for children, teens and young adults. • Provide administrative coordination for community event provision, including collating event materials, gathering feedback and evaluations for reporting purposes, supporting delivery of events, maintaining records using existing required systems, and responding to enquiries via our Information and Support line and relevant email inboxes. • Working alongside Communications colleagues and across teams to ensure promotion of events to relevant target groups • Attending events to promote the wider work of AUK Scotland at conferences or support groups • To hold responsibility for administrative requirements relating to community events, including setting up booking pages, sharing information via newsletters and social media, and recording service delivery interactions, using existing Adoption UK systems and processes • To work with colleagues in the Foundations for Families kinship support service to support delivery and coordinate activities between services where appropriate. • To report to line manager and directors in Adoption UK Scotland relating to service delivery, including contributing to monitoring and reporting on activities. • To work alongside Adoption UK colleagues to develop and improve resources and services for our communities. Criteria EXPERIENCE, EDUCATION, QUALIFICATIONS & KNOWLEDGE Demonstrable knowledge and understanding of the issues and challenges faced by care experienced families. (Essential) Experience of engagement and direct work with families and/or young people (Essential) Experience of facilitation of in person and online groups (or commitment to learn) and commitment to digital safeguarding (Essential) Relevant degree or qualification (e.g. community work, social sciences) or equivalent experience (Desirable) Skills and abilities Report writing and record keeping (Essential) Excellent communication skills, both written and verbal (Essential) Ability to build and maintain relationships (Essential) The ability to use Microsoft Office (Word, Excel, Outlook) (Essential) Accountability Liaise with colleagues to share updates and information Report to supervisor and relevant managers and external commissioners on activities Behaviours Takes pride in Adoption UK and promotes its values and mission in all interactions with external stakeholders. Demonstrates commitment to equality, diversity and inclusion in all aspects of role at all times. Follows all policies and procedures relating to risk assessments, safeguarding and youth service delivery Contributes to an open and honest culture Encourages challenge and creativity, transparency and consistency. Leads by example. Offers outstanding service to members. Promotes cross functional team working, sharing skills and knowledge Communicates clearly, seeking clarity when unclear and valuing the opinion of others. Valuing the opinion of other. Treating colleagues and other stakeholders with respect. Takes pride in own development, committed to achieving high standards and agreed objectives
Commercial Manager Canary Wharf Permanent NG Bailey are currently searching for a Commercial Manager to join our team, working on Europe's largest and most technologically advanced life sciences facility. Responsibilities Lead and manage the commercial function across multiple projects, ensuring strong commercial performance from tender through to completion. Ensure that our safety-first message is visible and embedded across all project activities, in line with company Health & Safety standards. Take ownership of contract terms (including JCT), identifying and managing commercial risks and opportunities to protect and enhance project performance. Develop, manage and maintain accurate project Risk and Opportunity schedules, ensuring mitigation plans are implemented and clearly reported. Provide leadership and direction to the commercial team, supporting development and driving high performance. Build and maintain strong relationships with clients, suppliers and key stakeholders, leading negotiations on contract terms, valuations and final accounts. Support business planning, budgeting and contract reviews, ensuring accurate forecasting of costs and values. Oversee the preparation and submission of applications for payment, ensuring cash flow is maximised and aligned with contractual terms. Ensure robust commercial governance, including contract administration, record keeping and compliance with company procedures. Manage subcontractor accounts and commercial performance, ensuring alignment with contract obligations and company standards. Monitor project performance and provide accurate, timely commercial reporting to senior stakeholders. Requirements Proven experience in a Commercial Manager or Senior Quantity Surveyor role within an MEP (Mechanical, Electrical & Public Health) environment. Strong working knowledge of JCT forms of contract is essential. Demonstrable experience managing the commercial performance of multiple projects. Experience leading and developing commercial teams. Strong background in risk management, subcontract management and financial control. Degree/HNC qualification (or equivalent) and/or significant relevant experience. Role Structure This role reports into a Senior Commercial Manager and forms part of a wider commercial team on site. Benefits 25 days holiday per annum, plus bank holidays Pension with leading provider and up to 8% employer contribution Private healthcare Free 24/7/365 Employee Assistance Programme to support mental health and wellbeing (including counselling sessions and legal advice) Discounts Personal development programme Flexible benefits London Travel Allowance Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
May 05, 2026
Full time
Commercial Manager Canary Wharf Permanent NG Bailey are currently searching for a Commercial Manager to join our team, working on Europe's largest and most technologically advanced life sciences facility. Responsibilities Lead and manage the commercial function across multiple projects, ensuring strong commercial performance from tender through to completion. Ensure that our safety-first message is visible and embedded across all project activities, in line with company Health & Safety standards. Take ownership of contract terms (including JCT), identifying and managing commercial risks and opportunities to protect and enhance project performance. Develop, manage and maintain accurate project Risk and Opportunity schedules, ensuring mitigation plans are implemented and clearly reported. Provide leadership and direction to the commercial team, supporting development and driving high performance. Build and maintain strong relationships with clients, suppliers and key stakeholders, leading negotiations on contract terms, valuations and final accounts. Support business planning, budgeting and contract reviews, ensuring accurate forecasting of costs and values. Oversee the preparation and submission of applications for payment, ensuring cash flow is maximised and aligned with contractual terms. Ensure robust commercial governance, including contract administration, record keeping and compliance with company procedures. Manage subcontractor accounts and commercial performance, ensuring alignment with contract obligations and company standards. Monitor project performance and provide accurate, timely commercial reporting to senior stakeholders. Requirements Proven experience in a Commercial Manager or Senior Quantity Surveyor role within an MEP (Mechanical, Electrical & Public Health) environment. Strong working knowledge of JCT forms of contract is essential. Demonstrable experience managing the commercial performance of multiple projects. Experience leading and developing commercial teams. Strong background in risk management, subcontract management and financial control. Degree/HNC qualification (or equivalent) and/or significant relevant experience. Role Structure This role reports into a Senior Commercial Manager and forms part of a wider commercial team on site. Benefits 25 days holiday per annum, plus bank holidays Pension with leading provider and up to 8% employer contribution Private healthcare Free 24/7/365 Employee Assistance Programme to support mental health and wellbeing (including counselling sessions and legal advice) Discounts Personal development programme Flexible benefits London Travel Allowance Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Are you a driven, supportive and ambitious Individual, who is looking for a new and dynamic managerial opportunity? Would you be excited by the prospect of joining a rapidly growing recruitment organisation leading a Freight division? Joining a very successful team, you would be responsible for individual and team targets being exceeded on a weekly basis, supporting the day-to-day operation; whilst being supported and encouraged to develop personally and professionally in your own career. Hours: 09:00 - 17:30 Monday to Friday. Holidays: 25 days + birthday day off Commission: competitive and uncapped Culture: work hard, play hard, learn every day and make sure you have lots of fun along the way! Duties and Responsibilities of a Recruitment Manager: Building a high performing team by leading from the front and building your own sales pipeline. Contribute to the strategic direction and strategy implementation and align the team to the business vision. Be a visible and proactive leader, supporting, challenging and holding people to account across the business. Represent the business where appropriate at internal and external events, meetings and training. Build and maintain the culture and act as a role model, supporting the values of the business. Deliver agreed financial performance for the team. Develop and implement sales strategies for the team which deliver profitable growth including new business development strategy and Account management strategy. Develop team capability to inspire performance from others. Provide leadership, support, development and feedback to the management team (direct reports) Conduct regular performance reviews with your direct reports. Encourage collaboration within your direct team and further business. Identify underperformance and proactively develop solutions. Create compliance and buy in to agreed processes, systems and technology. Work with other departments to develop and implement relevant strategies. Ensuring that you exceed personal, and teams' weekly and monthly KPI's/Targets set. Essential: Experience working in a Team Leader, Supervisory or Managerial role. Proven sales background and hunger to build your Individual sales portfolio. Experience and / or understanding of recruitment and or working within a freight role. Exceptional communication skills, both written and verbal. Must have good attention to detail. Can do attitude, willingness to go above and beyond. MS Office skills (including outlook) Driven and ambitious outlook Desirable: Previous exposure to a busy environment An understanding of Freight and logistics sector is advantageous. Previous experience in a customer/people facing role. Experience in a telephone-based role, managing and developing relationships Right Now Group is growing fast and offers bespoke recruitment and vetting services to our Clients nationwide. Based in the heart of Heathrow, we specialise in placing temporary, contract, permanent and outsourced recruitment solutions. If you are looking to further enhance your career in recruitment, apply online now!
May 05, 2026
Full time
Are you a driven, supportive and ambitious Individual, who is looking for a new and dynamic managerial opportunity? Would you be excited by the prospect of joining a rapidly growing recruitment organisation leading a Freight division? Joining a very successful team, you would be responsible for individual and team targets being exceeded on a weekly basis, supporting the day-to-day operation; whilst being supported and encouraged to develop personally and professionally in your own career. Hours: 09:00 - 17:30 Monday to Friday. Holidays: 25 days + birthday day off Commission: competitive and uncapped Culture: work hard, play hard, learn every day and make sure you have lots of fun along the way! Duties and Responsibilities of a Recruitment Manager: Building a high performing team by leading from the front and building your own sales pipeline. Contribute to the strategic direction and strategy implementation and align the team to the business vision. Be a visible and proactive leader, supporting, challenging and holding people to account across the business. Represent the business where appropriate at internal and external events, meetings and training. Build and maintain the culture and act as a role model, supporting the values of the business. Deliver agreed financial performance for the team. Develop and implement sales strategies for the team which deliver profitable growth including new business development strategy and Account management strategy. Develop team capability to inspire performance from others. Provide leadership, support, development and feedback to the management team (direct reports) Conduct regular performance reviews with your direct reports. Encourage collaboration within your direct team and further business. Identify underperformance and proactively develop solutions. Create compliance and buy in to agreed processes, systems and technology. Work with other departments to develop and implement relevant strategies. Ensuring that you exceed personal, and teams' weekly and monthly KPI's/Targets set. Essential: Experience working in a Team Leader, Supervisory or Managerial role. Proven sales background and hunger to build your Individual sales portfolio. Experience and / or understanding of recruitment and or working within a freight role. Exceptional communication skills, both written and verbal. Must have good attention to detail. Can do attitude, willingness to go above and beyond. MS Office skills (including outlook) Driven and ambitious outlook Desirable: Previous exposure to a busy environment An understanding of Freight and logistics sector is advantageous. Previous experience in a customer/people facing role. Experience in a telephone-based role, managing and developing relationships Right Now Group is growing fast and offers bespoke recruitment and vetting services to our Clients nationwide. Based in the heart of Heathrow, we specialise in placing temporary, contract, permanent and outsourced recruitment solutions. If you are looking to further enhance your career in recruitment, apply online now!
About the Role: As a CBRE WHS, Risk and Compliance Sr. Manager, you will be responsible for managing the implementation and continuous improvement of the account's compliance, risk, assurance, and Work Health & Safety (WHS) programs for both the AMS and EMEA regions. The role balances business enablement with robust risk and compliance oversight, providing leadership across regulatory compliance, risk identification, incident prevention, and assurance activities. What You'll Do: Establish and lead strategic WHS, risk and compliance objectives across the business, ensuring alignment with CBRE, client, and regulatory requirements. Promote a positive and proactive culture to influence stakeholders, and to ensure compliance. Implement, and review playbooks, and procedures. Ensure WHS and risk initiatives drive program consistency and efficiency. Manage initiatives to meet regulatory, legal, and compliance requirements. Track operational and safety risks. Develop and manage complex strategic risk management strategies to avoid potential incidents. Manage and continuously improve corporate compliance, WHS, risk management, and assurance programs. Identify, assess, and evaluate risk across business operations, advising leadership on exposure and mitigation strategies. Coordinate and conduct high-level compliance and incident investigations; draft investigation reports, corrective actions, and share findings with senior leadership. Direct program assessments, assurance audits, and compliance reviews; approve audit frameworks, calendars, and resourcing. Oversee WHS governance including incident management, investigations, legal registers, and legislative change management. Ensure risk, issues, incidents, audits, and actions are accurately captured and maintained within risk management systems as the single source of truth. Monitor supplier, vendor, and contractor compliance including pre-qualification and access management systems. Lead risk and WHS education, training programs, and capability uplift initiatives across leadership and operational teams. Deliver regular risk, compliance, assurance, and WHS reporting, including leading and lagging indicators and governance insights. Serve as subject matter expert and provide WHS, compliance and risk advisory support across the business and to executive stakeholders. Act as primary liaison for internal and external audits, regulators, and assurance partners. Support business continuity, crisis management, emergency preparedness, and change initiatives. Lead in region client communication and relationship for both Risk and WHS, Lead by example and role model behaviours aligned with CBRE RISE values. What You'll Need: Compliance, Risk, Safety, Engineering, or related discipline preferred; equivalent experience considered. A Bachelor's degree or equivalent in Safety and/or Risk 8-10+ years of senior experience in compliance, risk management, assurance, or WHS within complex, regulated, and multi-regional environments. Strong knowledge of regulatory compliance, audit practices, and risk management frameworks. Experience leading investigations, audits, and corrective action programs. Demonstrated leadership capability with experience working in a matrix environment, Ability to communicate sensitive, complex information and influence stakeholders at all levels. Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department. Strong analytical, organisational, and problem-solving skills with a systems-thinking mindset. Knowledge of WHS legislation, incident management, and safety management systems. Auditor qualifications (ISO 45001 / 14001 / 9001) and incident investigation training desirable. Advanced proficiency in Microsoft Office applications and compliance or risk management systems. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
May 05, 2026
Full time
About the Role: As a CBRE WHS, Risk and Compliance Sr. Manager, you will be responsible for managing the implementation and continuous improvement of the account's compliance, risk, assurance, and Work Health & Safety (WHS) programs for both the AMS and EMEA regions. The role balances business enablement with robust risk and compliance oversight, providing leadership across regulatory compliance, risk identification, incident prevention, and assurance activities. What You'll Do: Establish and lead strategic WHS, risk and compliance objectives across the business, ensuring alignment with CBRE, client, and regulatory requirements. Promote a positive and proactive culture to influence stakeholders, and to ensure compliance. Implement, and review playbooks, and procedures. Ensure WHS and risk initiatives drive program consistency and efficiency. Manage initiatives to meet regulatory, legal, and compliance requirements. Track operational and safety risks. Develop and manage complex strategic risk management strategies to avoid potential incidents. Manage and continuously improve corporate compliance, WHS, risk management, and assurance programs. Identify, assess, and evaluate risk across business operations, advising leadership on exposure and mitigation strategies. Coordinate and conduct high-level compliance and incident investigations; draft investigation reports, corrective actions, and share findings with senior leadership. Direct program assessments, assurance audits, and compliance reviews; approve audit frameworks, calendars, and resourcing. Oversee WHS governance including incident management, investigations, legal registers, and legislative change management. Ensure risk, issues, incidents, audits, and actions are accurately captured and maintained within risk management systems as the single source of truth. Monitor supplier, vendor, and contractor compliance including pre-qualification and access management systems. Lead risk and WHS education, training programs, and capability uplift initiatives across leadership and operational teams. Deliver regular risk, compliance, assurance, and WHS reporting, including leading and lagging indicators and governance insights. Serve as subject matter expert and provide WHS, compliance and risk advisory support across the business and to executive stakeholders. Act as primary liaison for internal and external audits, regulators, and assurance partners. Support business continuity, crisis management, emergency preparedness, and change initiatives. Lead in region client communication and relationship for both Risk and WHS, Lead by example and role model behaviours aligned with CBRE RISE values. What You'll Need: Compliance, Risk, Safety, Engineering, or related discipline preferred; equivalent experience considered. A Bachelor's degree or equivalent in Safety and/or Risk 8-10+ years of senior experience in compliance, risk management, assurance, or WHS within complex, regulated, and multi-regional environments. Strong knowledge of regulatory compliance, audit practices, and risk management frameworks. Experience leading investigations, audits, and corrective action programs. Demonstrated leadership capability with experience working in a matrix environment, Ability to communicate sensitive, complex information and influence stakeholders at all levels. Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department. Strong analytical, organisational, and problem-solving skills with a systems-thinking mindset. Knowledge of WHS legislation, incident management, and safety management systems. Auditor qualifications (ISO 45001 / 14001 / 9001) and incident investigation training desirable. Advanced proficiency in Microsoft Office applications and compliance or risk management systems. Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
May 05, 2026
Full time
Job Title: Customer Complaints Director Location: Leeds Salary: up to 60k + Bonus + Benefits Role Purpose The Customer Complaints Director (B2C) leads the end-to-end complaints strategy across a high-volume consumer environment, ensuring fast, fair, and customer-centric resolution of issues. This role is critical in protecting and enhancing brand reputation , reducing customer churn, and using complaint insight to drive continuous improvement across the entire customer journey. Key Responsibilities Strategic Leadership Define and deliver a B2C complaints strategy that balances customer outcomes, regulatory compliance, and commercial objectives Position complaints as a key source of customer insight to influence business-wide decision-making Act as the voice of the consumer at executive and board level Operational Leadership (High Volume) Lead large-scale complaints operations across multi-channel environments (contact centre, digital, social media, written correspondence) Ensure efficient handling of high complaint volumes while maintaining quality and fairness Drive improvements in speed to resolution, first contact resolution, and consistency of outcomes Customer Experience & Brand Protection Ensure complaint handling reflects the organisation s brand values and customer promise Minimise negative customer experiences that could impact retention, loyalty, and public perception Manage escalations, including social media and executive complaints , with appropriate urgency and care Insight & Continuous Improvement Use complaint data, trends, and root cause analysis to identify systemic issues across the customer journey Partner with Product, Marketing, Digital, and Operations to eliminate recurring pain points Reduce overall complaint volumes through proactive improvements and preventative actions Regulatory & Risk Management Ensure compliance with all relevant consumer regulations and complaint handling standards Maintain robust governance, audit trails, and reporting frameworks Act as escalation lead for high-risk or reputationally sensitive cases Culture & Capability Build a customer-first, resolution-focused culture within complaints and wider customer teams Lead and develop senior managers and large operational teams Embed coaching, quality assurance, and performance frameworks to drive consistency Stakeholder Engagement Work cross-functionally to influence improvements in customer journeys, products, and services Present insights, risks, and recommendations to senior stakeholders and executive leadership Collaborate with Commercial teams to identify opportunities for retention and revenue protection Transformation & Efficiency Drive automation, digital enablement, and self-service solutions where appropriate Improve operational efficiency and reduce cost per complaint Lead transformation initiatives to modernise complaints handling Key Accountabilities Customer satisfaction following complaint resolution Reduction in complaint volumes and repeat complaints Speed and quality of resolution Customer retention and churn reduction Regulatory compliance and audit outcomes Cost to serve and operational efficiency Team engagement and performance Required Experience Senior leadership experience within B2C complaints, customer service, or contact centre operations Proven experience managing high-volume customer environments Strong track record of improving customer experience and reducing complaints Experience in regulated B2C sectors (e.g., Financial Services, Telecoms, Utilities, Retail) preferred Demonstrated success in using customer insight to drive business change Experience leading large teams and influencing at executive level Skills & Competencies Strong customer-first mindset with commercial awareness Ability to balance customer outcomes with business objectives Excellent leadership and people development skills Advanced analytical and problem-solving capability Strong communication and stakeholder influencing skills Resilient and adaptable in a fast-paced, high-demand environment Success Profile A successful Customer Complaints Director (B2C) will: Turn high complaint volumes into actionable insight and business improvement Protect and enhance brand reputation in a consumer-facing environment Deliver fast, fair, and empathetic customer resolutions at scale Reduce churn and improve customer loyalty and lifetime value Build a high-performing, customer-focused complaints function Awaiting Job spec
This role is field-based and involve travel around the UK including regular visits to Sky Offices, including our head office in Isleworth. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. A fantastic business development opportunity to join our Enterprise and Mid Market organisation within Sky Business. Delivering a range of solutions leveraging our comprehensive UK wide network, extensive range of partners and our parent company Comcast Business to meet our customers needs today and into the future. You will need to be a self starter, passionate with a proven flair to establish and drive new business opportunities across a range of customers. What you'll do: Win new business for Sky Business across mid-sized to large organisations, leveraging our growing portfolio of communication services. Drive sales campaigns at sector, vertical and customer level, working collaboratively with cross-functional teams and partners. Build and manage a strong prospect pipeline, maintaining conversion discipline to deliver and exceed sales targets. Maintain a strong commercial focus, continually identifying opportunities to drive profitability and accelerate growth. Ensure seamless onboarding and professional handover of new business wins into the wider organisation. Partner with product, marketing and delivery teams, while maintaining accurate pipeline, forecasting and reporting on Salesforce. What you'll bring: Proven experience selling connectivity and mobile solutions as part of a wider B2B telecoms portfolio. A proven ability to win and grow new business with mid-sized to large organisations, with confidence operating across longer sales cycles and multiple stakeholders. Strong commercial acumen, with the ability to optimise a range of revenue-driving KPIs. A track record of securing and growing telecommunications accounts, with the ability to prospect, present and close new opportunities. Experience operating effectively in a matrix, complex, customer-focused organisation, comfortable working across multiple stakeholder groups. A strong focus on delivering results, with the resilience to navigate complexity and change in a fast-evolving environment. Sky Business: Sky Business is the business-to-business division of Sky. We provide a wide variety of commercial premises across the UK and ROI with unrivalled entertainment, unmissable live sport and breaking news - connecting and entertaining millions of people every day. We also provide communication services to its customers including Sky WiFI and Sky Ethernet. Our heartland is the licensed trade - pubs, bars and hotels - but we also provide entertainment and connectivity services to oil rigs, sports stadiums, offices, care homes and hospitals, just to name a few! The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: This role is a Field based and involve travel around the UK including regular visits to Sky Offices, including our head office in Isleworth. Inclusion: We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
May 05, 2026
Full time
This role is field-based and involve travel around the UK including regular visits to Sky Offices, including our head office in Isleworth. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. A fantastic business development opportunity to join our Enterprise and Mid Market organisation within Sky Business. Delivering a range of solutions leveraging our comprehensive UK wide network, extensive range of partners and our parent company Comcast Business to meet our customers needs today and into the future. You will need to be a self starter, passionate with a proven flair to establish and drive new business opportunities across a range of customers. What you'll do: Win new business for Sky Business across mid-sized to large organisations, leveraging our growing portfolio of communication services. Drive sales campaigns at sector, vertical and customer level, working collaboratively with cross-functional teams and partners. Build and manage a strong prospect pipeline, maintaining conversion discipline to deliver and exceed sales targets. Maintain a strong commercial focus, continually identifying opportunities to drive profitability and accelerate growth. Ensure seamless onboarding and professional handover of new business wins into the wider organisation. Partner with product, marketing and delivery teams, while maintaining accurate pipeline, forecasting and reporting on Salesforce. What you'll bring: Proven experience selling connectivity and mobile solutions as part of a wider B2B telecoms portfolio. A proven ability to win and grow new business with mid-sized to large organisations, with confidence operating across longer sales cycles and multiple stakeholders. Strong commercial acumen, with the ability to optimise a range of revenue-driving KPIs. A track record of securing and growing telecommunications accounts, with the ability to prospect, present and close new opportunities. Experience operating effectively in a matrix, complex, customer-focused organisation, comfortable working across multiple stakeholder groups. A strong focus on delivering results, with the resilience to navigate complexity and change in a fast-evolving environment. Sky Business: Sky Business is the business-to-business division of Sky. We provide a wide variety of commercial premises across the UK and ROI with unrivalled entertainment, unmissable live sport and breaking news - connecting and entertaining millions of people every day. We also provide communication services to its customers including Sky WiFI and Sky Ethernet. Our heartland is the licensed trade - pubs, bars and hotels - but we also provide entertainment and connectivity services to oil rigs, sports stadiums, offices, care homes and hospitals, just to name a few! The Rewards: There's a reason people can't stop talking about . Our great range of rewards really are something special, here are just a few: Sky Q, for the TV you love all in one place A generous pension package Private healthcare Discounted mobile and broadband Access a wide range of exclusive Sky VIP rewards and experiences How you'll work: We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process. Your office base: This role is a Field based and involve travel around the UK including regular visits to Sky Offices, including our head office in Isleworth. Inclusion: We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Strategic Finance Manager - Projects 65,022 - 75,728 Permanent, Full-time Bradford (Hybrid Working) Strategic Finance Manager - Projects opportunity to join an evolving public sector organisation in Bradford. Our client is looking for a Strategic Finance Manager - Projects to advise on major special projects, corporate and capital initiatives. This role will work closely with the Assistant Director of Finance to provide leadership and proactive and creative advice whilst contributing towards progressive management and improvement in all the organisation's services. Key responsibilities of the Strategic Finance Manager - Projects: Provide expert financial advice on major projects, corporate initiatives, and capital programmes. Apply professional judgement on complex technical accounting matters, ensuring compliance with policies and procedures. Lead and manage a professional finance team to deliver high-quality financial support and guidance Support and deputise for senior finance leaders, ensuring compliance with professional standards and policies. Apply professional judgement on technical accounting issues, financial systems, and policy compliance. Required skills and experience of the Strategic Finance Manager - Projects : CCAB Qualified with significant experience in a large public sector Experience in the development, presentation and implementation of complex strategy and policy in a relevant area. Extensive experience of effective corporate and collaborative working, building cross-sector or cross-service partnerships and relationships to deliver projects. Superior analytical and technical skills, for example, to work through complex problems, develop financial models, investigate and evaluate options and opportunities, lead commercial negotiations, and manage and mitigate risks against a shifting background. This is a fantastic opportunity to join an organisation that offers a "people first" approach to both your career and wellbeing. This role benefits from working with a supportive manager and a wider friendly team. The successful individual will have access to a range of excellent benefits coupled with the support to make your career what you want it to be. Benefits include: Competitive pension contribution Hybrid working Excellent holidays If you are interested in hearing more about this exciting Strategic Finance Manager - Projects :, please apply now, or contact Abigail Day at Sellick Partnership. We will be reviewing CVs on a daily basis, and shortlisted candidates will be contacted. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
May 05, 2026
Full time
Strategic Finance Manager - Projects 65,022 - 75,728 Permanent, Full-time Bradford (Hybrid Working) Strategic Finance Manager - Projects opportunity to join an evolving public sector organisation in Bradford. Our client is looking for a Strategic Finance Manager - Projects to advise on major special projects, corporate and capital initiatives. This role will work closely with the Assistant Director of Finance to provide leadership and proactive and creative advice whilst contributing towards progressive management and improvement in all the organisation's services. Key responsibilities of the Strategic Finance Manager - Projects: Provide expert financial advice on major projects, corporate initiatives, and capital programmes. Apply professional judgement on complex technical accounting matters, ensuring compliance with policies and procedures. Lead and manage a professional finance team to deliver high-quality financial support and guidance Support and deputise for senior finance leaders, ensuring compliance with professional standards and policies. Apply professional judgement on technical accounting issues, financial systems, and policy compliance. Required skills and experience of the Strategic Finance Manager - Projects : CCAB Qualified with significant experience in a large public sector Experience in the development, presentation and implementation of complex strategy and policy in a relevant area. Extensive experience of effective corporate and collaborative working, building cross-sector or cross-service partnerships and relationships to deliver projects. Superior analytical and technical skills, for example, to work through complex problems, develop financial models, investigate and evaluate options and opportunities, lead commercial negotiations, and manage and mitigate risks against a shifting background. This is a fantastic opportunity to join an organisation that offers a "people first" approach to both your career and wellbeing. This role benefits from working with a supportive manager and a wider friendly team. The successful individual will have access to a range of excellent benefits coupled with the support to make your career what you want it to be. Benefits include: Competitive pension contribution Hybrid working Excellent holidays If you are interested in hearing more about this exciting Strategic Finance Manager - Projects :, please apply now, or contact Abigail Day at Sellick Partnership. We will be reviewing CVs on a daily basis, and shortlisted candidates will be contacted. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
The Opportunity: Procurement Manager (Sourcing Manager internally) At HealthTrust Europe (HTE) , we have an exciting opportunity for a Procurement Manager to join our thriving organisation in our Indirects team. At HTE you can make a difference within your role, take pride in your work and be part of a team that is taking the company into a new and exciting era. Who are we? We offer solutions to manage spend effectively and improve performance, working with both public and private healthcare and non-healthcare providers to optimise the use of products and services to identify cost saving opportunities and best value. DUTIES (included, but not limited to): Category Knowledge Understand or demonstrate an aptitude to learn the product categories assigned and within their team and how end-users interface with the products/services Understand or demonstrate an ability to learn in-depth aspects of categories, which includes: Product comparisons between supplier offerings and impact on providers in deriving value through procurement opportunities Interpretation and use of market information provided by HealthTrust Europe Sales & Marketing Team and US Global Sourcing Team to drive commercial and technical opportunities. Future product pipeline and impact on market Product features and benefits Supplier Knowledge Develop and use knowledge about suppliers to build strategies, create leverage, mitigate risks, anticipate direction of the market and potential supplier direction. Discuss future product pipelines with suppliers Review current or future opportunities Investigate new supplier entrants to market Market analysis - Understand future product pipeline and impact on market. Understand supplier offerings and USPs. Sourcing Process Demonstrate a thorough understanding and accountability for the sourcing process for their assigned portfolio. Including market research, bid drafting and preparation, RFI, Strategy Development & Validation, SQ, RFP/ITT, bid evaluation, contract Negotiations, contract management and contract launch Undertake a pre-market assessment of award scenarios and utilise outputs to inform sourcing strategies for assigned categories Undertake end to end sourcing initiatives in line with the organisation's sourcing practices Present category strategies and final awards to internal and/or external stakeholders for review and discussion Supplier and Customer Relationship Management Manage the supplier relationship during the sourcing process Participate in supplier business reviews and reviews new products/technologies/services as they arise in assigned categories Build strong relationships with senior level supplier contacts Identify key customer relationships to be established, to support the growth of the assigned portfolio Build and nurture effective customer relationships through frequent interactions (all levels, including executive) and engagement activities Work collaboratively with suppliers and customers to drive best value Line Management Recognise and support any development gaps individuals may have Create time to conduct effective appraisals and career conversations to ensure their team is motivated and have the right capability to conduct the activity required of them in their role Demonstrate and display HTE's Values statements and encourages values led behaviour across their team Meet financial & operational goals in the annual contracting plan KNOWLEDGE, SKILLS & ABILITIES Essential Proven Public Sector procurement experience delivering complex procurement projects in line with The Public Contract Regulations 2015 (PCR 2015) Knowledge of the Procurement Act 2023 Experience in people management - ability to delegate, empower and develop people' skills and knowledge A proven track record of delivery against targets Strategic Sourcing and Category Management experience Supplier relationship management Effective project management and planning skills for complex procurement projects running concurrently A proactive, analytical, and solutions-focused mindset Accomplished user of e-Procurement systems, Microsoft Word / Excel / PowerPoint / Outlook Desirable Understanding of EU Directives Understanding of Group Purchasing Organisations Evidence of achievements in savings and/or service improvements Experience of working with large stakeholder groups Member or training to be a member of the Chartered Institute of purchasing and Supply, and works in accordance with the CIPS Code of Ethics Why work for us? You'll be part of a collaborative and mission-driven team that values innovation, integrity, and impact. We offer: A supportive and inclusive work environment Opportunities for professional growth and development The chance to make a real difference in public sector procurement At HealthTrust Europe we offer core benefits such as: Pension 25 days annual leave + Bank Holidays Hybrid working (2-3 days from home a week) HTE Me Time - block up to two hours per month in your dairy as HTE Me Time to undertake activities that support your wellbeing Volunteering Leave Employees can access the following voluntary benefits and more, which are available at set times during the year: Cycle to work scheme Electric Vehicle scheme Private healthcare Gymflex Technology at home Private GP consultations Purchase up to 10 days annual leave We're looking for commercially astute, pro-active individuals to join our team. If you're up for the challenge then apply today.REF-
May 05, 2026
Full time
The Opportunity: Procurement Manager (Sourcing Manager internally) At HealthTrust Europe (HTE) , we have an exciting opportunity for a Procurement Manager to join our thriving organisation in our Indirects team. At HTE you can make a difference within your role, take pride in your work and be part of a team that is taking the company into a new and exciting era. Who are we? We offer solutions to manage spend effectively and improve performance, working with both public and private healthcare and non-healthcare providers to optimise the use of products and services to identify cost saving opportunities and best value. DUTIES (included, but not limited to): Category Knowledge Understand or demonstrate an aptitude to learn the product categories assigned and within their team and how end-users interface with the products/services Understand or demonstrate an ability to learn in-depth aspects of categories, which includes: Product comparisons between supplier offerings and impact on providers in deriving value through procurement opportunities Interpretation and use of market information provided by HealthTrust Europe Sales & Marketing Team and US Global Sourcing Team to drive commercial and technical opportunities. Future product pipeline and impact on market Product features and benefits Supplier Knowledge Develop and use knowledge about suppliers to build strategies, create leverage, mitigate risks, anticipate direction of the market and potential supplier direction. Discuss future product pipelines with suppliers Review current or future opportunities Investigate new supplier entrants to market Market analysis - Understand future product pipeline and impact on market. Understand supplier offerings and USPs. Sourcing Process Demonstrate a thorough understanding and accountability for the sourcing process for their assigned portfolio. Including market research, bid drafting and preparation, RFI, Strategy Development & Validation, SQ, RFP/ITT, bid evaluation, contract Negotiations, contract management and contract launch Undertake a pre-market assessment of award scenarios and utilise outputs to inform sourcing strategies for assigned categories Undertake end to end sourcing initiatives in line with the organisation's sourcing practices Present category strategies and final awards to internal and/or external stakeholders for review and discussion Supplier and Customer Relationship Management Manage the supplier relationship during the sourcing process Participate in supplier business reviews and reviews new products/technologies/services as they arise in assigned categories Build strong relationships with senior level supplier contacts Identify key customer relationships to be established, to support the growth of the assigned portfolio Build and nurture effective customer relationships through frequent interactions (all levels, including executive) and engagement activities Work collaboratively with suppliers and customers to drive best value Line Management Recognise and support any development gaps individuals may have Create time to conduct effective appraisals and career conversations to ensure their team is motivated and have the right capability to conduct the activity required of them in their role Demonstrate and display HTE's Values statements and encourages values led behaviour across their team Meet financial & operational goals in the annual contracting plan KNOWLEDGE, SKILLS & ABILITIES Essential Proven Public Sector procurement experience delivering complex procurement projects in line with The Public Contract Regulations 2015 (PCR 2015) Knowledge of the Procurement Act 2023 Experience in people management - ability to delegate, empower and develop people' skills and knowledge A proven track record of delivery against targets Strategic Sourcing and Category Management experience Supplier relationship management Effective project management and planning skills for complex procurement projects running concurrently A proactive, analytical, and solutions-focused mindset Accomplished user of e-Procurement systems, Microsoft Word / Excel / PowerPoint / Outlook Desirable Understanding of EU Directives Understanding of Group Purchasing Organisations Evidence of achievements in savings and/or service improvements Experience of working with large stakeholder groups Member or training to be a member of the Chartered Institute of purchasing and Supply, and works in accordance with the CIPS Code of Ethics Why work for us? You'll be part of a collaborative and mission-driven team that values innovation, integrity, and impact. We offer: A supportive and inclusive work environment Opportunities for professional growth and development The chance to make a real difference in public sector procurement At HealthTrust Europe we offer core benefits such as: Pension 25 days annual leave + Bank Holidays Hybrid working (2-3 days from home a week) HTE Me Time - block up to two hours per month in your dairy as HTE Me Time to undertake activities that support your wellbeing Volunteering Leave Employees can access the following voluntary benefits and more, which are available at set times during the year: Cycle to work scheme Electric Vehicle scheme Private healthcare Gymflex Technology at home Private GP consultations Purchase up to 10 days annual leave We're looking for commercially astute, pro-active individuals to join our team. If you're up for the challenge then apply today.REF-
Cleaning Contract Manager Lead with Purpose. Drive Excellence. Join a B Corp that Cares. Are you a leader who believes that exceptional service starts with empowered people? At Workplace , we don t just manage contracts; we build environments where businesses thrive. As a certified B Corp , we re part of a global movement of companies using business as a force for good. We balance profit with purpose, and we re looking for a Cleaning Contract Manager who shares that vision. The Role Reporting to the Senior Contract Manager, you ll be the heartbeat of our service delivery across Leeds and Manchester. This isn't a "sit behind a desk" role. You ll be on the front lines: Leading & Inspiring: Motivating a dynamic team to deliver high-quality standards. Strategic Partnering: Acting as the face of Workplace for our clients, ensuring their needs aren't just met but exceeded. Growth Mindset: Helping us stay at the forefront of the facilities sector through innovation and leadership. Are you the one? You re a high-energy, self-motivated professional who loves the "puzzle" of logistics and the "reward" of a happy client. You re likely based in the Leeds/Manchester corridor and thrive in a role that offers autonomy and variety. FUNCTIONS/RESPONSIBILITIES To take direct responsibility for key client relationships and to manage Clients. Responsible for all budgets, promoting new initiatives that the Company introduces, problem solving, training and development of all staff. To work with the Operations Director to continuously improve our service offering to best in class through the use of software, systems, processes and collaborative meetings to provide the best tools and skillsets for our team to excel. To help our team continue the drive towards sustainability, in all aspects of the business, recycling, replacement of chemicals with bio-remedial products, sustainable suppliers. As the leading representative for WORKPLACE in The North of Birmingham, to act with the highest ethics and integrity. To treat all colleagues with respect and professionalism, promoting the highest standards in every aspect of the business. People Management Health & Safety Management Budget Management Contract Management Customer Relationship Management Taking overall responsibility and accountability for the prevention of work-related injury and ill health, as well as the provision of safe and healthy workplaces and activities. Ensuring that the OH&S policy and related OH&S objectives are established and are compatible with the strategic direction of the organisation. KEY RESULT INDICATORS Successful candidate will be responsible for all aspects of operations in The North of Birmingham at Intelligent Workplace Solutions Ltd some duties listed below. Overall responsibility for daily operation of all contracts Knowledge of Grievance & Disciplinary Procedures Health & safety TUPE & Knowledge of Employment Law Controlling Budgets payroll, cleaning materials and equipment Check and manage time & attendance system, wage payments within payroll software monthly Check and manage wage % each month in line with budget. Management accounts Minimising terminations Maximising contribution Additional Sales i.e., add on contract work and additional building services, Organic growth Soft services, such as Carpet cleaning, washroom services, waste & other Hard services such as M&E Promote Salesforce, Elog and any new innovations/ ideas. People Management skills to deal with Clients & staff, dealing with help desk cases. Training & Developing of the team. Managing contracts to highest standards Staff recruitment and management Ensuring Staff holidays/absences are covered. Experience of recruiting and managing local staff Client Audits/ Site inspections with & without Managers Quality Service Audits with Clients to ensure delivery of services to all aspects. Knowledge of payroll software, ideally Cleanlink payroll Microsoft 365 Contract reviews prior to contract anniversaries each year. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to details every activity. Specific tasks and objectives will be agreed with the successful candidate on an annual basis. The successful candidate will be required always to perform any other reasonable task, as requested by the Operations Director, to meet the operational needs of the business.
May 05, 2026
Full time
Cleaning Contract Manager Lead with Purpose. Drive Excellence. Join a B Corp that Cares. Are you a leader who believes that exceptional service starts with empowered people? At Workplace , we don t just manage contracts; we build environments where businesses thrive. As a certified B Corp , we re part of a global movement of companies using business as a force for good. We balance profit with purpose, and we re looking for a Cleaning Contract Manager who shares that vision. The Role Reporting to the Senior Contract Manager, you ll be the heartbeat of our service delivery across Leeds and Manchester. This isn't a "sit behind a desk" role. You ll be on the front lines: Leading & Inspiring: Motivating a dynamic team to deliver high-quality standards. Strategic Partnering: Acting as the face of Workplace for our clients, ensuring their needs aren't just met but exceeded. Growth Mindset: Helping us stay at the forefront of the facilities sector through innovation and leadership. Are you the one? You re a high-energy, self-motivated professional who loves the "puzzle" of logistics and the "reward" of a happy client. You re likely based in the Leeds/Manchester corridor and thrive in a role that offers autonomy and variety. FUNCTIONS/RESPONSIBILITIES To take direct responsibility for key client relationships and to manage Clients. Responsible for all budgets, promoting new initiatives that the Company introduces, problem solving, training and development of all staff. To work with the Operations Director to continuously improve our service offering to best in class through the use of software, systems, processes and collaborative meetings to provide the best tools and skillsets for our team to excel. To help our team continue the drive towards sustainability, in all aspects of the business, recycling, replacement of chemicals with bio-remedial products, sustainable suppliers. As the leading representative for WORKPLACE in The North of Birmingham, to act with the highest ethics and integrity. To treat all colleagues with respect and professionalism, promoting the highest standards in every aspect of the business. People Management Health & Safety Management Budget Management Contract Management Customer Relationship Management Taking overall responsibility and accountability for the prevention of work-related injury and ill health, as well as the provision of safe and healthy workplaces and activities. Ensuring that the OH&S policy and related OH&S objectives are established and are compatible with the strategic direction of the organisation. KEY RESULT INDICATORS Successful candidate will be responsible for all aspects of operations in The North of Birmingham at Intelligent Workplace Solutions Ltd some duties listed below. Overall responsibility for daily operation of all contracts Knowledge of Grievance & Disciplinary Procedures Health & safety TUPE & Knowledge of Employment Law Controlling Budgets payroll, cleaning materials and equipment Check and manage time & attendance system, wage payments within payroll software monthly Check and manage wage % each month in line with budget. Management accounts Minimising terminations Maximising contribution Additional Sales i.e., add on contract work and additional building services, Organic growth Soft services, such as Carpet cleaning, washroom services, waste & other Hard services such as M&E Promote Salesforce, Elog and any new innovations/ ideas. People Management skills to deal with Clients & staff, dealing with help desk cases. Training & Developing of the team. Managing contracts to highest standards Staff recruitment and management Ensuring Staff holidays/absences are covered. Experience of recruiting and managing local staff Client Audits/ Site inspections with & without Managers Quality Service Audits with Clients to ensure delivery of services to all aspects. Knowledge of payroll software, ideally Cleanlink payroll Microsoft 365 Contract reviews prior to contract anniversaries each year. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to details every activity. Specific tasks and objectives will be agreed with the successful candidate on an annual basis. The successful candidate will be required always to perform any other reasonable task, as requested by the Operations Director, to meet the operational needs of the business.
Employment Tax Manager A leading professional services firm with a strong UK presence and an international network is seeking an Employment Tax Manager to join its growing Birmingham team. This is an excellent opportunity for an employment tax specialist looking to work in a collaborative, people-focused environment with access to high-quality clients and genuine long-term progression. The Role You will join an established employment tax team that advises a diverse portfolio of clients, ranging from owner-managed businesses to large corporates and international groups. The role offers a broad mix of advisory and compliance work, with the scope to shape client relationships and contribute to the team's continued growth. Key Responsibilities Managing and delivering employment tax compliance and advisory services Advising clients on PAYE, NIC, benefits and expenses, terminations, PAYE audits and governance matters Supporting clients with HMRC enquiries, reviews and disclosures Working closely with colleagues across tax and other service lines on cross-disciplinary projects Reviewing work prepared by junior team members and supporting their technical development Assisting with business development and contributing to thought leadership initiatives About You Proven experience in employment tax gained in practice or an in-house environment Comfortable operating at Manager level with client-facing responsibilities CTA, ATT or equivalent qualification (or qualified by experience) Strong technical capability combined with a practical, commercial approach Enjoys working collaboratively and mentoring junior colleagues Why Join? A strong people-first culture with an emphasis on collaboration and approachability Exposure to a wide range of clients without the rigidity of a traditional large-firm environment Clear and transparent progression framework Market-leading flexible and hybrid working policies Investment in training, development and long-term career growth To apply, please submit your CV for consideration. Alternatively, if you would prefer an initial confidential discussion about the role or firm, you are welcome to get in touch for an informal chat. If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
May 05, 2026
Full time
Employment Tax Manager A leading professional services firm with a strong UK presence and an international network is seeking an Employment Tax Manager to join its growing Birmingham team. This is an excellent opportunity for an employment tax specialist looking to work in a collaborative, people-focused environment with access to high-quality clients and genuine long-term progression. The Role You will join an established employment tax team that advises a diverse portfolio of clients, ranging from owner-managed businesses to large corporates and international groups. The role offers a broad mix of advisory and compliance work, with the scope to shape client relationships and contribute to the team's continued growth. Key Responsibilities Managing and delivering employment tax compliance and advisory services Advising clients on PAYE, NIC, benefits and expenses, terminations, PAYE audits and governance matters Supporting clients with HMRC enquiries, reviews and disclosures Working closely with colleagues across tax and other service lines on cross-disciplinary projects Reviewing work prepared by junior team members and supporting their technical development Assisting with business development and contributing to thought leadership initiatives About You Proven experience in employment tax gained in practice or an in-house environment Comfortable operating at Manager level with client-facing responsibilities CTA, ATT or equivalent qualification (or qualified by experience) Strong technical capability combined with a practical, commercial approach Enjoys working collaboratively and mentoring junior colleagues Why Join? A strong people-first culture with an emphasis on collaboration and approachability Exposure to a wide range of clients without the rigidity of a traditional large-firm environment Clear and transparent progression framework Market-leading flexible and hybrid working policies Investment in training, development and long-term career growth To apply, please submit your CV for consideration. Alternatively, if you would prefer an initial confidential discussion about the role or firm, you are welcome to get in touch for an informal chat. If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer £200 in shopping vouchers for every referred candidate who we place in a role. Terms & Conditions Apply.
If you are an experienced accounting professional ready to take the next step in your career, this could be the opportunity you have been looking for. A well-established and highly regarded firm of Chartered Accountants in Brighton is seeking a talented Business Services Manager to join their expanding team. This is a role that offers genuine scope for progression within a firm that places real value on its people. From the outset, you will benefit from flexible working arrangements, a competitive company pension, and much more, making this an opportunity well worth exploring. Crowe Watson Recruitment, one of the UK's leading specialist recruiters in the accountancy practice sector, is proud to be partnering with this firm on an exclusive basis. With a strong track record of connecting ambitious professionals with outstanding firms across the country, Crowe Watson takes the time to understand both the needs of its clients and the career aspirations of each candidate. You will be in expert hands throughout the recruitment process. As Business Services Manager, you will play a central role in the day-to-day delivery of services to a varied and interesting client portfolio. You will work closely with partners and senior staff to ensure clients receive a consistently high standard of advice and support, while also contributing to the development of more junior members of the team. This is a hands-on, client-facing position that will reward those who bring both technical ability and strong interpersonal skills to the table. You might not meet all the criteria, but if you are passionate about developing yourself and your career, we'd love to hear from you. Crowe Watson is acting as an Employment Agency. References to pay rates are indicative and salary is dependent on experience. Key Responsibilities Managing a portfolio of business services clients, acting as the primary point of contact for day-to-day queries and advisory matters Preparing and reviewing accounts, management accounts, and financial reports to a high standard Overseeing and supporting junior staff, providing mentoring, technical guidance, and performance feedback Liaising with partners on client strategy, workflow planning, and team resourcing Ensuring all client work is completed in line with deadlines, regulatory requirements, and internal quality standards Identifying opportunities to add value to clients through proactive advice and additional service offerings Contributing to the ongoing improvement of internal processes and procedures within the business services team Requirements ACA or ACCA qualified (or equivalent), with a solid foundation in business services or general practice Must have previous experience working within a UK Practice environment Proven ability to manage a client portfolio and develop lasting professional relationships Strong technical knowledge of accounts preparation, management reporting, and relevant compliance matters Excellent communication skills, with the confidence to liaise at all levels, both internally and externally A natural ability to lead, develop, and motivate team members Highly organised, with a proactive and solutions-focused approach to workload management
May 05, 2026
Full time
If you are an experienced accounting professional ready to take the next step in your career, this could be the opportunity you have been looking for. A well-established and highly regarded firm of Chartered Accountants in Brighton is seeking a talented Business Services Manager to join their expanding team. This is a role that offers genuine scope for progression within a firm that places real value on its people. From the outset, you will benefit from flexible working arrangements, a competitive company pension, and much more, making this an opportunity well worth exploring. Crowe Watson Recruitment, one of the UK's leading specialist recruiters in the accountancy practice sector, is proud to be partnering with this firm on an exclusive basis. With a strong track record of connecting ambitious professionals with outstanding firms across the country, Crowe Watson takes the time to understand both the needs of its clients and the career aspirations of each candidate. You will be in expert hands throughout the recruitment process. As Business Services Manager, you will play a central role in the day-to-day delivery of services to a varied and interesting client portfolio. You will work closely with partners and senior staff to ensure clients receive a consistently high standard of advice and support, while also contributing to the development of more junior members of the team. This is a hands-on, client-facing position that will reward those who bring both technical ability and strong interpersonal skills to the table. You might not meet all the criteria, but if you are passionate about developing yourself and your career, we'd love to hear from you. Crowe Watson is acting as an Employment Agency. References to pay rates are indicative and salary is dependent on experience. Key Responsibilities Managing a portfolio of business services clients, acting as the primary point of contact for day-to-day queries and advisory matters Preparing and reviewing accounts, management accounts, and financial reports to a high standard Overseeing and supporting junior staff, providing mentoring, technical guidance, and performance feedback Liaising with partners on client strategy, workflow planning, and team resourcing Ensuring all client work is completed in line with deadlines, regulatory requirements, and internal quality standards Identifying opportunities to add value to clients through proactive advice and additional service offerings Contributing to the ongoing improvement of internal processes and procedures within the business services team Requirements ACA or ACCA qualified (or equivalent), with a solid foundation in business services or general practice Must have previous experience working within a UK Practice environment Proven ability to manage a client portfolio and develop lasting professional relationships Strong technical knowledge of accounts preparation, management reporting, and relevant compliance matters Excellent communication skills, with the confidence to liaise at all levels, both internally and externally A natural ability to lead, develop, and motivate team members Highly organised, with a proactive and solutions-focused approach to workload management
About the Role Regional Maintenance Manager Location: Yorkshire Region Keep our operation moving. Raise standards across the region. At Panda, we do more than manage waste. We power the circular economy by turning waste into value, and that takes reliable, safe and high-performing sites. As a Regional Maintenance Manager at Panda, you ll lead maintenance across our Yorkshire operations, covering both mobile equipment and static plant machinery across a varied network of recycling and waste management facilities. This is a key leadership role for someone who can combine hands-on engineering credibility, maintenance strategy and strong operational partnership. You ll help drive uptime, improve standards, reduce repeat failures and build a stronger maintenance culture across the region. The Role This Regional Maintenance Manager role is about bringing structure, consistency and accountability to maintenance performance across multiple sites. You ll take ownership of maintenance standards across the Yorkshire region, making sure our equipment, plant and facilities are safe, compliant and operating as they should. Working closely with site leaders, maintenance teams, contractors and the Regional Operations Manager, you ll help improve reliability, reduce downtime and support safe, efficient operations. You ll need to be comfortable moving between strategy and the shop floor setting maintenance plans, reviewing performance, challenging standards and stepping in practically when operational issues need support. What You ll Be Doing Your focus will include: Leading maintenance activity across the Yorkshire region Building and embedding effective maintenance plans across all sites Driving high standards in safety, compliance and engineering discipline Ensuring statutory inspections are planned, completed and kept up to date Auditing sites regularly to make sure maintenance standards are being followed Managing maintenance teams to ensure the right capability, structure and resource is in place Responding to downtime issues and supporting fast, practical resolution Carrying out root cause analysis to reduce repeat failures Reviewing critical spares holdings to minimise unplanned stoppages Developing reporting tools to track downtime, reliability and plant performance Supporting the delivery and improvement of CMMS across the region Supporting site improvement, development and capital projects Working closely with operational leaders and contractors to improve reliability and performance About You We re looking for a maintenance leader who knows how to operate in a busy industrial environment and can bring structure, accountability and continuous improvement across a multi-site region. You ll likely bring: Strong maintenance leadership experience in waste, recycling, manufacturing, heavy industry or a similar operational environment Experience managing both static plant and mobile equipment A strong understanding of maintenance planning, compliance and engineering best practice Good knowledge of health and safety standards, including isolation, lock-off and safe systems of work Experience leading maintenance teams across multiple sites or a regional operation A track record of reducing downtime and improving plant reliability Confidence managing contractors, projects and improvement activity Experience with CMMS systems or maintenance system improvements Strong communication skills and the ability to work closely with operational leaders A practical, hands-on approach with the confidence to support operational issues where needed Why Join Panda? This is a chance to take on a Regional Maintenance Manager role with real visibility and impact across the Yorkshire region. You ll be joining a business that is continuing to invest in its people, sites and operational capability. In return, you ll have the opportunity to shape maintenance standards, improve plant performance and play a key part in how we deliver safe, efficient and reliable operations. At Panda, we value people who take ownership, solve problems and want to make things better. This is a strong opportunity for an experienced Regional Maintenance Manager who wants to make a practical difference across a busy, operationally important region. About Us We are Panda. We value waste. We re in the business of waste management but that doesn t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do . We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other s wellbeing, encourage development, and support growth because we know we re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do . From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity . Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
May 05, 2026
Full time
About the Role Regional Maintenance Manager Location: Yorkshire Region Keep our operation moving. Raise standards across the region. At Panda, we do more than manage waste. We power the circular economy by turning waste into value, and that takes reliable, safe and high-performing sites. As a Regional Maintenance Manager at Panda, you ll lead maintenance across our Yorkshire operations, covering both mobile equipment and static plant machinery across a varied network of recycling and waste management facilities. This is a key leadership role for someone who can combine hands-on engineering credibility, maintenance strategy and strong operational partnership. You ll help drive uptime, improve standards, reduce repeat failures and build a stronger maintenance culture across the region. The Role This Regional Maintenance Manager role is about bringing structure, consistency and accountability to maintenance performance across multiple sites. You ll take ownership of maintenance standards across the Yorkshire region, making sure our equipment, plant and facilities are safe, compliant and operating as they should. Working closely with site leaders, maintenance teams, contractors and the Regional Operations Manager, you ll help improve reliability, reduce downtime and support safe, efficient operations. You ll need to be comfortable moving between strategy and the shop floor setting maintenance plans, reviewing performance, challenging standards and stepping in practically when operational issues need support. What You ll Be Doing Your focus will include: Leading maintenance activity across the Yorkshire region Building and embedding effective maintenance plans across all sites Driving high standards in safety, compliance and engineering discipline Ensuring statutory inspections are planned, completed and kept up to date Auditing sites regularly to make sure maintenance standards are being followed Managing maintenance teams to ensure the right capability, structure and resource is in place Responding to downtime issues and supporting fast, practical resolution Carrying out root cause analysis to reduce repeat failures Reviewing critical spares holdings to minimise unplanned stoppages Developing reporting tools to track downtime, reliability and plant performance Supporting the delivery and improvement of CMMS across the region Supporting site improvement, development and capital projects Working closely with operational leaders and contractors to improve reliability and performance About You We re looking for a maintenance leader who knows how to operate in a busy industrial environment and can bring structure, accountability and continuous improvement across a multi-site region. You ll likely bring: Strong maintenance leadership experience in waste, recycling, manufacturing, heavy industry or a similar operational environment Experience managing both static plant and mobile equipment A strong understanding of maintenance planning, compliance and engineering best practice Good knowledge of health and safety standards, including isolation, lock-off and safe systems of work Experience leading maintenance teams across multiple sites or a regional operation A track record of reducing downtime and improving plant reliability Confidence managing contractors, projects and improvement activity Experience with CMMS systems or maintenance system improvements Strong communication skills and the ability to work closely with operational leaders A practical, hands-on approach with the confidence to support operational issues where needed Why Join Panda? This is a chance to take on a Regional Maintenance Manager role with real visibility and impact across the Yorkshire region. You ll be joining a business that is continuing to invest in its people, sites and operational capability. In return, you ll have the opportunity to shape maintenance standards, improve plant performance and play a key part in how we deliver safe, efficient and reliable operations. At Panda, we value people who take ownership, solve problems and want to make things better. This is a strong opportunity for an experienced Regional Maintenance Manager who wants to make a practical difference across a busy, operationally important region. About Us We are Panda. We value waste. We re in the business of waste management but that doesn t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do . We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other s wellbeing, encourage development, and support growth because we know we re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do . From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity . Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)
Senior Accounts Manager to Partner Hybrid - North West London £60,000 to £65,000 There are plenty of senior practice roles that promise progression. Very few genuinely put you side by side with a Partner and trust you to help shape the direction of the firm. This one does, without the glossy nonsense. This opportunity sits within a well-established, growing business operating in the professional services space, supporting a broad portfolio of owner-managed businesses, investors and private clients. The role offers real influence, long-term progression and a clear pathway towards partnership for the right person. You will be joining a stable, forward-thinking practice with modern systems, sensible processes and a pragmatic approach to client work. The role is offered on a hybrid basis, typically three days in the office and two from home, based in North West London. The role Working closely with the Managing Partner, this position blends senior technical delivery with leadership and commercial oversight. As Senior Accounts Manager to Partner, you will act as a trusted right hand, ensuring clients are well looked after and the practice runs smoothly day to day. This is not a back-office technical role. You will be visible, involved and relied upon to make decisions, manage people and spot opportunities to improve how things are done. What you'll be doing Overseeing a varied client portfolio across accounts, tax and compliance Preparing and reviewing statutory accounts, management accounts and tax returns Acting as a primary contact for key clients, maintaining strong long-term relationships Managing and mentoring junior and mid-level staff, keeping workflows on track Supporting payroll, VAT and CIS processes where required Reviewing client profitability and advising on commercial decisions Working with the Partner on process improvements and practice growth initiatives What we're looking for ACCA qualified or equivalent, with solid post-qualification experience Background within an accountancy practice environment Strong working knowledge of UK accounting and tax requirements Confident communicator who is comfortable in client-facing situations Someone commercially aware who enjoys improving systems and ways of working An interest in progression towards senior leadership or partnership What's on offer Salary in the region of £60,000 to £65,000 depending on experience Hybrid working arrangement, based in North West London Direct exposure to firm leadership and strategic decision-making A clear development route beyond a standard senior accountant role Supportive culture within a growing professional services firm For an experienced accountant who wants more influence, visibility and a genuine route forward, Senior Accounts Manager to Partner offers something many roles claim but rarely deliver.
May 05, 2026
Full time
Senior Accounts Manager to Partner Hybrid - North West London £60,000 to £65,000 There are plenty of senior practice roles that promise progression. Very few genuinely put you side by side with a Partner and trust you to help shape the direction of the firm. This one does, without the glossy nonsense. This opportunity sits within a well-established, growing business operating in the professional services space, supporting a broad portfolio of owner-managed businesses, investors and private clients. The role offers real influence, long-term progression and a clear pathway towards partnership for the right person. You will be joining a stable, forward-thinking practice with modern systems, sensible processes and a pragmatic approach to client work. The role is offered on a hybrid basis, typically three days in the office and two from home, based in North West London. The role Working closely with the Managing Partner, this position blends senior technical delivery with leadership and commercial oversight. As Senior Accounts Manager to Partner, you will act as a trusted right hand, ensuring clients are well looked after and the practice runs smoothly day to day. This is not a back-office technical role. You will be visible, involved and relied upon to make decisions, manage people and spot opportunities to improve how things are done. What you'll be doing Overseeing a varied client portfolio across accounts, tax and compliance Preparing and reviewing statutory accounts, management accounts and tax returns Acting as a primary contact for key clients, maintaining strong long-term relationships Managing and mentoring junior and mid-level staff, keeping workflows on track Supporting payroll, VAT and CIS processes where required Reviewing client profitability and advising on commercial decisions Working with the Partner on process improvements and practice growth initiatives What we're looking for ACCA qualified or equivalent, with solid post-qualification experience Background within an accountancy practice environment Strong working knowledge of UK accounting and tax requirements Confident communicator who is comfortable in client-facing situations Someone commercially aware who enjoys improving systems and ways of working An interest in progression towards senior leadership or partnership What's on offer Salary in the region of £60,000 to £65,000 depending on experience Hybrid working arrangement, based in North West London Direct exposure to firm leadership and strategic decision-making A clear development route beyond a standard senior accountant role Supportive culture within a growing professional services firm For an experienced accountant who wants more influence, visibility and a genuine route forward, Senior Accounts Manager to Partner offers something many roles claim but rarely deliver.
Senior Service Manager (Complex Needs) Department: Adults NorthLocation: Regional - travel required across Greater Manchester, Yorkshire, North Wales Salary: £45000.00 plus £3600.00 car allowance + bonuses 'Extraordinary Days, Every Day' At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs. We are seeking an experienced Senior Service Manager (Complex Needs) to provide operational and strategic leadership across our Adults North services. This senior role supports individuals with learning disabilities, autism, mental health conditions and other complex needs to live safe, fulfilling and person-centred lives. Key Responsibilities Oversee and support multiple supported living services Lead service development, start-ups and transitions in partnership with Locality and New Business teams Ensure services meet or exceed CQC and regulatory standards Coach, mentor and develop Registered Managers, Service Managers and frontline teams Build strong relationships with commissioners, local authorities and professionals Manage budgets, risks, quality assurance and continuous service improvement Contribute to regional Senior Management Team discussions Lead or support complex HR investigations when required Essential Requirements Level 5 qualification in Health & Social Care (or equivalent) Management/Leadership qualification (Level 3+) Experience as a CQC Registered Manager Multi-site management experience within complex needs services Strong knowledge of person-centred, trauma-informed practice Experience with safeguarding, inspections and statutory authorities Financial and people management experience Full UK driving licence and access to own vehicle Skills & Attributes Strong leadership, communication and decision-making skills Calm, resilient and values-driven Passionate about empowering people with complex needs High standards of integrity, professionalism and accountability Additional Information Flexible working required, including occasional evenings/weekends Enhanced DBS required Commitment to safeguarding, equality and ongoing professional development What We Offer Recommend A Friend Bonus Free DBS Check Blue Light Card Stakeholder Pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes Ongoing training with clear career progression opportunities, including access to qualifications up to degree level CareTech Foundation - Opportunity to apply for family and friend's grant Apply today to join a friendly, empowering organisation committed to person-centred support and creating Extraordinary Days, Every Day. About CareTech CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence.CareTech Community Services are proud to inform you that they are a Disability Confident Leader. Due to the high volume of applications, only shortlisted candidates will be contacted within 7-10 days. Some roles may require male or female employees only, where this is a genuine occupational requirement in accordance with the Equality Act 2010. Greater Manchester - Senior Service Manager SYS-24957 North Yorkshire - Senior Service Manager SYS-24957 South Yorkshire - Senior Service Manager SYS-24957
May 05, 2026
Full time
Senior Service Manager (Complex Needs) Department: Adults NorthLocation: Regional - travel required across Greater Manchester, Yorkshire, North Wales Salary: £45000.00 plus £3600.00 car allowance + bonuses 'Extraordinary Days, Every Day' At CareTech, we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs. We are seeking an experienced Senior Service Manager (Complex Needs) to provide operational and strategic leadership across our Adults North services. This senior role supports individuals with learning disabilities, autism, mental health conditions and other complex needs to live safe, fulfilling and person-centred lives. Key Responsibilities Oversee and support multiple supported living services Lead service development, start-ups and transitions in partnership with Locality and New Business teams Ensure services meet or exceed CQC and regulatory standards Coach, mentor and develop Registered Managers, Service Managers and frontline teams Build strong relationships with commissioners, local authorities and professionals Manage budgets, risks, quality assurance and continuous service improvement Contribute to regional Senior Management Team discussions Lead or support complex HR investigations when required Essential Requirements Level 5 qualification in Health & Social Care (or equivalent) Management/Leadership qualification (Level 3+) Experience as a CQC Registered Manager Multi-site management experience within complex needs services Strong knowledge of person-centred, trauma-informed practice Experience with safeguarding, inspections and statutory authorities Financial and people management experience Full UK driving licence and access to own vehicle Skills & Attributes Strong leadership, communication and decision-making skills Calm, resilient and values-driven Passionate about empowering people with complex needs High standards of integrity, professionalism and accountability Additional Information Flexible working required, including occasional evenings/weekends Enhanced DBS required Commitment to safeguarding, equality and ongoing professional development What We Offer Recommend A Friend Bonus Free DBS Check Blue Light Card Stakeholder Pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes Ongoing training with clear career progression opportunities, including access to qualifications up to degree level CareTech Foundation - Opportunity to apply for family and friend's grant Apply today to join a friendly, empowering organisation committed to person-centred support and creating Extraordinary Days, Every Day. About CareTech CareTech Community Services Ltd, established in 1994, is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 300 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence.CareTech Community Services are proud to inform you that they are a Disability Confident Leader. Due to the high volume of applications, only shortlisted candidates will be contacted within 7-10 days. Some roles may require male or female employees only, where this is a genuine occupational requirement in accordance with the Equality Act 2010. Greater Manchester - Senior Service Manager SYS-24957 North Yorkshire - Senior Service Manager SYS-24957 South Yorkshire - Senior Service Manager SYS-24957
Location: Based between Ravenswood Village & North West London services Travel: Regular travel across both locations expected throughout the week Interviews: w/c 20th April, 2026 About the Role Norwood is investing in the future of Positive Behaviour Support across both our adult and Children & Family Services. This is a strategic role with the mandate to shape, strengthen and modernise PBS practice across Ravenswood and our North West London services. You will define what high-quality, evidence-based and person-centred PBS looks like at Norwood and ensure it is delivered consistently. The majority of the role will focus on adult services, with an important proportion supporting our Children & Family Services offer for children and young people aged 5 to 18. This includes working with neurodivergent children, often with complex and co-occurring needs. In the medium term, the role will also contribute to thinking around how PBS principles can support neurodivergent children in more mainstream settings. This role moves beyond behaviour management. It is about enabling children, young people and adults to live fuller, safer and more independent lives through proactive, strengths-based and positive risk approaches. You will: Receive regular clinical supervision to ensure strong case management, reflective practice and ongoing professional support. Build and develop a specialist PBS function with clear purpose and accountability Strengthen collaboration across multidisciplinary teams including SaLT, therapists, dietitians and operational leaders Establish governance, systems and quality assurance processes that promote consistency Chair PBS panels and MDT meetings as required Drive culture change toward proactive, person-centred and enabling support Coordinate behaviour support approaches and associated training across services Influence and partner with the Senior Leadership Team to enable sustainable improvement Align practice with current research, regulatory expectations and national best practice This role requires visible, hands-on engagement across both Ravenswood and North West London services. You will work alongside practitioners and managers while maintaining strategic oversight. This is an opportunity to raise standards, strengthen professional confidence and shape the future direction of PBS at Norwood. About Norwood Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives. At Norwood, you will make a real difference every day. You will be part of a supportive and inclusive team where kindness is shown in how we care, respect shapes how we work together, belonging ensures everyone feels valued, and empowerment enables people to thrive. We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives. Your Day to Day You will: Lead, coach and develop a team of PBS Practitioners and specialist colleagues Work in partnership with operational managers and multidisciplinary professionals to ensure holistic, joined-up support Design and embed consistent PBS frameworks and documentation standards across services Analyse data and trends to inform proactive, preventative strategies Oversee the coordination of behaviour support approaches and associated training Support teams to develop person-centred plans rooted in functional assessment and positive risk Review incidents and identify themes, presenting improvement recommendations to senior leaders Contribute to regulatory readiness and quality improvement planning across both children s and adult services Your impact will be demonstrated through: Greater independence and participation for the people we support Reduced reliance on restrictive approaches Improved staff confidence and consistency Clear, evidence-based PBS practice across locations Positive regulatory feedback and strengthened quality standards Qualifications, Experience & Training Essential Degree in Psychology or related field Accredited PBS or Behaviour Analysis training such as BSc PBS, MSc ABA/PBS or Diploma level qualification Proven experience developing PBS strategies and personalised plans Experience leading teams supporting Autistic people or people with Learning Disabilities Experience delivering PROACT SCIP and PBS training Advanced knowledge of PBS and PROACT SCIP principles Strong analytical and report-writing capability Desirable PROACT SCIP Instructor qualification, Experience working with regulators such as CQC Experience contributing to service improvement rated Good or Outstanding Reward and Benefits 25 days annual leave + 8 Bank Holidays (FTE) Enhanced parental pay Employee Assistance Programme Health cash plan covering dental, optical, and therapy treatments, with virtual GP access, private consultations, and wellbeing tools via the My Medicash App Blue Light Card scheme access Cycle to Work scheme £300 refer-a-friend bonus Career development pathway Free on-site parking A supportive, experienced team and management. A bit more information: Ravenswood Village is a specialist care community in Crowthorne, Berkshire, operated by Norwood, a long established Jewish charity supporting people with learning disabilities and neurodevelopmental needs. Founded in 1953 by families seeking better care and opportunity, Ravenswood now provides person-centred residential care and supported living for adults with autism, profound and multiple learning disabilities, sensory and physical impairments, and complex health needs. More than a care setting, it is a vibrant community offering facilities and activities that promote wellbeing, independence, and meaningful engagement, all underpinned by strong governance and a Good rating from the Care Quality Commission. Safe Recruitment: Norwood is committed to safeguarding and promoting the welfare of the children, young people, and adults we support. This role is subject to safer recruitment checks in line with CQC Regulation 19, and appointment is conditional upon satisfactory pre-employment checks, including Right to Work in the UK and a DBS check appropriate to the role.
May 05, 2026
Full time
Location: Based between Ravenswood Village & North West London services Travel: Regular travel across both locations expected throughout the week Interviews: w/c 20th April, 2026 About the Role Norwood is investing in the future of Positive Behaviour Support across both our adult and Children & Family Services. This is a strategic role with the mandate to shape, strengthen and modernise PBS practice across Ravenswood and our North West London services. You will define what high-quality, evidence-based and person-centred PBS looks like at Norwood and ensure it is delivered consistently. The majority of the role will focus on adult services, with an important proportion supporting our Children & Family Services offer for children and young people aged 5 to 18. This includes working with neurodivergent children, often with complex and co-occurring needs. In the medium term, the role will also contribute to thinking around how PBS principles can support neurodivergent children in more mainstream settings. This role moves beyond behaviour management. It is about enabling children, young people and adults to live fuller, safer and more independent lives through proactive, strengths-based and positive risk approaches. You will: Receive regular clinical supervision to ensure strong case management, reflective practice and ongoing professional support. Build and develop a specialist PBS function with clear purpose and accountability Strengthen collaboration across multidisciplinary teams including SaLT, therapists, dietitians and operational leaders Establish governance, systems and quality assurance processes that promote consistency Chair PBS panels and MDT meetings as required Drive culture change toward proactive, person-centred and enabling support Coordinate behaviour support approaches and associated training across services Influence and partner with the Senior Leadership Team to enable sustainable improvement Align practice with current research, regulatory expectations and national best practice This role requires visible, hands-on engagement across both Ravenswood and North West London services. You will work alongside practitioners and managers while maintaining strategic oversight. This is an opportunity to raise standards, strengthen professional confidence and shape the future direction of PBS at Norwood. About Norwood Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives. At Norwood, you will make a real difference every day. You will be part of a supportive and inclusive team where kindness is shown in how we care, respect shapes how we work together, belonging ensures everyone feels valued, and empowerment enables people to thrive. We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives. Your Day to Day You will: Lead, coach and develop a team of PBS Practitioners and specialist colleagues Work in partnership with operational managers and multidisciplinary professionals to ensure holistic, joined-up support Design and embed consistent PBS frameworks and documentation standards across services Analyse data and trends to inform proactive, preventative strategies Oversee the coordination of behaviour support approaches and associated training Support teams to develop person-centred plans rooted in functional assessment and positive risk Review incidents and identify themes, presenting improvement recommendations to senior leaders Contribute to regulatory readiness and quality improvement planning across both children s and adult services Your impact will be demonstrated through: Greater independence and participation for the people we support Reduced reliance on restrictive approaches Improved staff confidence and consistency Clear, evidence-based PBS practice across locations Positive regulatory feedback and strengthened quality standards Qualifications, Experience & Training Essential Degree in Psychology or related field Accredited PBS or Behaviour Analysis training such as BSc PBS, MSc ABA/PBS or Diploma level qualification Proven experience developing PBS strategies and personalised plans Experience leading teams supporting Autistic people or people with Learning Disabilities Experience delivering PROACT SCIP and PBS training Advanced knowledge of PBS and PROACT SCIP principles Strong analytical and report-writing capability Desirable PROACT SCIP Instructor qualification, Experience working with regulators such as CQC Experience contributing to service improvement rated Good or Outstanding Reward and Benefits 25 days annual leave + 8 Bank Holidays (FTE) Enhanced parental pay Employee Assistance Programme Health cash plan covering dental, optical, and therapy treatments, with virtual GP access, private consultations, and wellbeing tools via the My Medicash App Blue Light Card scheme access Cycle to Work scheme £300 refer-a-friend bonus Career development pathway Free on-site parking A supportive, experienced team and management. A bit more information: Ravenswood Village is a specialist care community in Crowthorne, Berkshire, operated by Norwood, a long established Jewish charity supporting people with learning disabilities and neurodevelopmental needs. Founded in 1953 by families seeking better care and opportunity, Ravenswood now provides person-centred residential care and supported living for adults with autism, profound and multiple learning disabilities, sensory and physical impairments, and complex health needs. More than a care setting, it is a vibrant community offering facilities and activities that promote wellbeing, independence, and meaningful engagement, all underpinned by strong governance and a Good rating from the Care Quality Commission. Safe Recruitment: Norwood is committed to safeguarding and promoting the welfare of the children, young people, and adults we support. This role is subject to safer recruitment checks in line with CQC Regulation 19, and appointment is conditional upon satisfactory pre-employment checks, including Right to Work in the UK and a DBS check appropriate to the role.
There when it matters Sue Ryder is looking for a Social Media Manager To develop the strategic management and growth of Sue Ryders busy social media channels with the support of the Senior Social Media Manager. In this role you will lead on paid social media activity across Meta and other channels managing ad accounts to support our income-generating activities, including fundraising and retail, promotion of our end-of-life care and grief support services, and supporting our brand awareness activities. Reporting to the Senior Social Media Manager and line managing our Senior Social Media Officer the role has close liaison with colleagues from across the whole organisation particularly Fundraising This is an exciting opportunity for an experienced Social Media manager to make a real and lasting impact helping Sue Ryder reach more people at the moments that matter most. About the role: Support the Senior Social Media Officer to develop and maintain our national local and retail social media channels by planning and creating high-quality and engaging content. Manage the daily moderation rota across the team, participating in tasks and sharing opportunities for engagement. Lead paid social activity across income-generation, guiding the Senior Social Media Officer with their projects and acting as key contact for others. Develop and implement a retail social media strategy, with support from the Senior Digital Manager, to enable teams to promote their activities and enhance our national channels Manage our ongoing reporting across organic and paid social media to help us continually evaluate our strategy, ensuring our channels are regularly optimised and using data and insight to inform decisions. Deputise for the Senior Social Media Manager in relevant meetings and represent the social media team in agreed project groups. Essential: Demonstrable experience and understanding of developing a social media communications strategy and delivery plans, including securing buy-in from colleagues across the organisation Strong line management skills and the ability to influence colleagues from other directorates Intermediate level skills in Canva, Photoshop and Premiere Pro (or other image and video editing software) Confident using Meta Business Suite, listening tools (preferably Sprout Social) and all social media platforms Experience working with PR and Brand & Marketing teams across integrated campaigns Demonstrable experience in managing and reporting on a large and busy portfolio of social media accounts across multiple platforms, including excellent knowledge of GA4, Looker Studio and native platform analytical tools Desirable: Digital fundraising experience Experience of working in the charity sector Social Media Manager January 2026 Wider understanding of digital marketing Experience working with external agencies Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. Closing date: 12th May Interviews: CV s reviewed as received We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications. Benefits Company pension scheme 27 days holiday - rising to 33 with length of service plus bank holidays Enhanced maternity and paternity pay Enhanced sick pay Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals Staff discount of 10% on new goods online Structured induction programme and learning and development opportunities. For more of our employee benefits please visit our website. We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation. If you require support to compete an application or participate fully in the interview process, please let us know If you want more than just a job, we want you. Join the team and be there when it matters.
May 05, 2026
Full time
There when it matters Sue Ryder is looking for a Social Media Manager To develop the strategic management and growth of Sue Ryders busy social media channels with the support of the Senior Social Media Manager. In this role you will lead on paid social media activity across Meta and other channels managing ad accounts to support our income-generating activities, including fundraising and retail, promotion of our end-of-life care and grief support services, and supporting our brand awareness activities. Reporting to the Senior Social Media Manager and line managing our Senior Social Media Officer the role has close liaison with colleagues from across the whole organisation particularly Fundraising This is an exciting opportunity for an experienced Social Media manager to make a real and lasting impact helping Sue Ryder reach more people at the moments that matter most. About the role: Support the Senior Social Media Officer to develop and maintain our national local and retail social media channels by planning and creating high-quality and engaging content. Manage the daily moderation rota across the team, participating in tasks and sharing opportunities for engagement. Lead paid social activity across income-generation, guiding the Senior Social Media Officer with their projects and acting as key contact for others. Develop and implement a retail social media strategy, with support from the Senior Digital Manager, to enable teams to promote their activities and enhance our national channels Manage our ongoing reporting across organic and paid social media to help us continually evaluate our strategy, ensuring our channels are regularly optimised and using data and insight to inform decisions. Deputise for the Senior Social Media Manager in relevant meetings and represent the social media team in agreed project groups. Essential: Demonstrable experience and understanding of developing a social media communications strategy and delivery plans, including securing buy-in from colleagues across the organisation Strong line management skills and the ability to influence colleagues from other directorates Intermediate level skills in Canva, Photoshop and Premiere Pro (or other image and video editing software) Confident using Meta Business Suite, listening tools (preferably Sprout Social) and all social media platforms Experience working with PR and Brand & Marketing teams across integrated campaigns Demonstrable experience in managing and reporting on a large and busy portfolio of social media accounts across multiple platforms, including excellent knowledge of GA4, Looker Studio and native platform analytical tools Desirable: Digital fundraising experience Experience of working in the charity sector Social Media Manager January 2026 Wider understanding of digital marketing Experience working with external agencies Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. Closing date: 12th May Interviews: CV s reviewed as received We reserve the right to close this advert prior to the closing date should we feel we have a sufficient number of suitable applications. Benefits Company pension scheme 27 days holiday - rising to 33 with length of service plus bank holidays Enhanced maternity and paternity pay Enhanced sick pay Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, and Women and Non Binary Individuals Staff discount of 10% on new goods online Structured induction programme and learning and development opportunities. For more of our employee benefits please visit our website. We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented in our organisation. If you require support to compete an application or participate fully in the interview process, please let us know If you want more than just a job, we want you. Join the team and be there when it matters.
Interim Finance Systems Manager - 6 months contract Fleet, Hampshire - office based twice a week Charity People have partnered with a £15million turnover health charity where we are looking for an experienced Interim Finance systems Manager to provide short-term stabilisation and hands-on support within a small, busy finance function. This is a delivery-focused role, ensuring strong month-end processes, reliable management information and proportionate financial controls during a pressured period. It's not about large-scale change, but about bringing clarity, structure and confidence to core financial operations. Salary: £55,000 - £60,000 per annum based on experience Hybrid: Twice a week in Fleet, Hampshire Duties and Responsibilities Own and deliver the full month-end close, including journals, accruals, prepayments and balance sheet reconciliations by working closely with the Interim Director of Finance and Corporate Services and Head of Finance Produce timely, high-quality management accounts with clear variance analysis and practical commentary Review existing financial controls, identify key risks, and implement proportionate and effective safeguards Strengthen reporting, reconciliations and data quality in a largely manual finance environment Develop clear, repeatable templates for management accounts, cashflow forecasting and reforecasting Act as a stabilising presence, sharing knowledge and improving team resilience Person Specification Fully qualified accountant (ACA, ACCA, CIMA or equivalent) with strong hands-on experience or very strong QBE Systems Accountant Proven track record of delivering month-end and management accounts in manual or resource-constrained environments Confident working independently, meeting tight deadlines and prioritising highest-risk areas Strong intermediate Excel skills (e.g. pivot tables, lookups, SUMIFS, IF functions) Calm, pragmatic and collaborative approach, with the ability to explain finance clearly to non-finance colleagues Experience supporting year-end and audit processes, ideally within a charity or not-for-profit setting Timelines for the role: Role will be closing on 11th May, 2026 First stage interview w/c 11th May, 2026 Second stage w/c 18 th May, 2026 Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background-e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
May 05, 2026
Full time
Interim Finance Systems Manager - 6 months contract Fleet, Hampshire - office based twice a week Charity People have partnered with a £15million turnover health charity where we are looking for an experienced Interim Finance systems Manager to provide short-term stabilisation and hands-on support within a small, busy finance function. This is a delivery-focused role, ensuring strong month-end processes, reliable management information and proportionate financial controls during a pressured period. It's not about large-scale change, but about bringing clarity, structure and confidence to core financial operations. Salary: £55,000 - £60,000 per annum based on experience Hybrid: Twice a week in Fleet, Hampshire Duties and Responsibilities Own and deliver the full month-end close, including journals, accruals, prepayments and balance sheet reconciliations by working closely with the Interim Director of Finance and Corporate Services and Head of Finance Produce timely, high-quality management accounts with clear variance analysis and practical commentary Review existing financial controls, identify key risks, and implement proportionate and effective safeguards Strengthen reporting, reconciliations and data quality in a largely manual finance environment Develop clear, repeatable templates for management accounts, cashflow forecasting and reforecasting Act as a stabilising presence, sharing knowledge and improving team resilience Person Specification Fully qualified accountant (ACA, ACCA, CIMA or equivalent) with strong hands-on experience or very strong QBE Systems Accountant Proven track record of delivering month-end and management accounts in manual or resource-constrained environments Confident working independently, meeting tight deadlines and prioritising highest-risk areas Strong intermediate Excel skills (e.g. pivot tables, lookups, SUMIFS, IF functions) Calm, pragmatic and collaborative approach, with the ability to explain finance clearly to non-finance colleagues Experience supporting year-end and audit processes, ideally within a charity or not-for-profit setting Timelines for the role: Role will be closing on 11th May, 2026 First stage interview w/c 11th May, 2026 Second stage w/c 18 th May, 2026 Charity People is a forward-thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background-e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.
