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Chief Operating Officer (Group)-Publishing, Digital and Events Reporting to: Chief Executive Officer (CEO) Direct Reports: Group IT Director, Web Development Director, Group Production and Design Director, Group Subscriptions and Customer Services Director, Group Subscription Marketing Director, Group Product Analyst Director, Data Operations Director Location - Herne Hill SE24 Start date: 1st April The Chief Operating Officer (COO) is responsible for overseeing and optimising the day-to-day operations of the group's publishing, digital and events businesses. This executive leader will translate strategic vision into operational excellence, ensuring scalable systems and processes, strong financial performance and consistent delivery of high-quality publishing products and live experiences within a culture of collaboration, accountability, and innovation. The COO will act as a key executive, providing management, leadership and vision to ensure the group meets its short-term and long-term objectives. A key focus of the role is bringing systems and data together across the group, tightening cost control and improving delivery discipline, while building strong leadership across the functions listed in this job description. The role will include working with internal teams and external consultants to drive execution of operations across technology, digital platforms, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions, while increasing efficiency, introducing cost savings and supporting revenue generation. Our Organisation Mark Allen Group is values led. We are looking for a COO who delivers results in a way that reflects our values of Passionate, Creative, Nurturing and Fair. Passionate: brings energy, pace and pride in quality, with a clear focus on outcomes and delivery. Creative: solves problems pragmatically, simplifies complexity, and improves systems without adding unnecessary bureaucracy. Nurturing: develops leaders, builds trust across teams, and fosters the conditions for people to excel in their work. Fair: acts with integrity, makes transparent decisions (especially when trade offs are tough), and holds people to account consistently and respectfully. We are looking for a leader who is hands on when required but who also builds scalable ways of working, sets clear expectations, and brings teams through change. Key Responsibilities Oversee operational systems, tools, and platforms supporting publishing, events, and internal operations. Review and implement operational processes and systems across technology, IT infrastructure, data analytics, product development, production, design, marketing and subscriptions to ensure that the group meets both its short term and long term strategic objectives. Identify operational risks and opportunities and lead initiatives to improve efficiency and scalability across the group. Monitor, measure and report on operational issues, opportunities, development plans and achievements within agreed formats and timescales in accordance with the business plan. Support revenue growth through pricing strategies, cost controls, and operational support for sales and partnerships. Lead process improvement initiatives to enhance speed, quality and measurability of deliverables. Build, lead and mentor high performing cross functional teams. Working with the Group HR Director to establish clear goals, KPIs and accountability across departments. Manage and develop direct line reports, ensuring weekly meetings take place. Manage and control departmental expenditure within agreed budgets. Liaise with other functional/departmental managers to understand all necessary aspects and needs of operational development and to ensure they are fully informed of objectives, purposes and achievements. Foster a culture of collaboration, continuous improvement and operational excellence. Ensure compliance with legal, regulatory and contractual obligations. Establish and maintain operational policies, procedures and best practices. Drive integration and standardisation of systems, platforms and reporting across the group, improving data quality, visibility and decision making. Ensure clear ownership, governance and ROI for major projects and key suppliers, in line with agreed budgets. Specific Responsibilities Work with the Group IT Director, who will report directly to the COO, to recommend, establish and maintain appropriate systems for operational management and development of the business. Ensure that all IT implementations do not exceed budget or delivery deadlines, and establish clear governance, prioritisation and reporting for IT delivery across the group. Work with the Web Development Director, who will report directly to the COO, to ensure that both the group's web in house platforms and third party platforms are appropriate for the developing needs of the business, as well as to research and recommend other platforms which would enable the group to meet its growth plans. Ensure that all web development implementations do not exceed budget or delivery deadlines, including improving the performance, reliability and scalability of group digital platforms. Work with the Subscriptions and Customer Services Director, who will report directly to the COO, to review subscription processes, systems, and platforms, including developing reports to analyse subscription performance and to help recommend further development of subscription options and packages. Work with the Group Subscription Marketing Director, who will report directly to the COO, to ensure all processes, systems and platforms are appropriate to deliver the group's marketing strategies to drive revenue growth in subscriptions and related events and awards, as well as enhance brand awareness. Work with the Group Product Analyst Director, who will report directly to the COO, to put in place an integrated platform which connects the various systems, applications, and data sources within the business. Work with the group product analyst director and the Chief Commercial & Development Officer to analyse data across the platform to work out behavioural trends to aid decisions on product development. Ensure the platform enables consistent reporting and actionable insight across brands, supporting both cost control and revenue growth decisions. Work with the Group Data Operations Director, who will report directly to the COO, to work out the data requirements for the group, including strategies to increase the first party data sets required for each operating business and brand. To work with the data operations director to review data policies to ensure compliance with data legislation, as well as ensure data delivery systems and processes are appropriate so that data sent out by the group is successfully delivered to its intended recipient. Work with the Group Production Director, who will report directly to the COO, to oversee end to end publishing operations, including editorial workflow, production, design, distribution and digital platforms, as well as ensure cost effective purchasing of print and ensure strong operational delivery across print and digital channels. Work with the Group Production Director and the Chief Commercial & Development Officer to implement a commercial strategy for group photography, videography and podcasts. Work closely with the Chief Commercial & Development Officer on commercially viable digital strategies across the group. Why join Mark Allen Group? Be part of a specialist media business with strong, trusted brands and loyal professional audiences. Work in a hybrid environment that supports focus, collaboration and flexibility. Learn and grow through tailored development, mentoring and hands on experience. Contribute to work that informs, connects and supports industries that matter. Join a culture grounded in passion, creativity, fairness and long term thinking. How to apply Upload your application and cover letter via our careers site. You may include a short video introduction if you wish (optional). References or recommendations can also be shared (optional). Right to Work Applicants must have the right to live and work in (country). We do not offer visa sponsorship. About Us For over 40 years, Mark Allen Group has built and grown specialist media brands that inform, connect and support professional communities. We operate across healthcare, education, agriculture, business, finance, travel retail, exhibitions and critical communications, combining trusted content, data, events and insight. We are a commercial media owner with a long term mindset, balancing strong legacy brands with innovation and evolution. Our people play a central role in shaping how our audiences engage with us today and how we grow for the future.

The Opportunity We're looking for a meticulous and experienced Head of Contracts and Compliance to centralise and lead our compliance activities, including export controls, contractual governance, and security. This role combines regulatory expertise with leadership and managing a logistics team while expanding the broader contracts and compliance function in line with company growth. You'll ensure the business operates securely, support bids and contracts and drive integrity across all operations at a global level. Who We Are OpenWorks is a rapidly growing business operating globally with a passion for exceptional engineering and building on a legacy of defence innovation in the North East of England. Our products provide ultra-high performance, real-time detection, tracking, identification and targeting of dynamic aerial threats. They have been deployed internationally to protect high profile military and civilian assets, and contribute towards the defeat of nuisance, misguided and maliciously deployed drones during operations. We are very proud to have supported a wide range of law enforcement and military operators, protecting many of the most high profile sites and individuals around the world. The amazing things we do are only possible because of a dedicated and passionate team. Why You'll Love Working With Us Join a high-energy, collaborative team where great ideas thrive, challenges are embraced and people genuinely love what they do. Here's what our benefits have to offer: Competitive remuneration package, salary from £80,000 with performance-related bonuses and clear progression opportunities. 25 days' holiday + public holidays, with long service rewards and the option to buy up to 5 additional days. Free breakfast and freshly cooked lunches every day, courtesy of Chef Mark and his team. Private healthcare through Aviva, keeping you feeling your best. Life assurance for peace of mind. Salary sacrifice schemes - including EV car and Cycle to Work options for easy, sustainable travel. Paid team socials - from quiz nights and football to board games and more; we love to have fun together. Pension plan with employer matched contributions to help you plan for the future. A culture that empowers - we enable change, encourage challenge, and celebrate personal growth. What You'll Be Doing Contracting: Lead all company contracts and agreements. Draft, review, negotiate and approve customer and supplier contracts, NDAs, amendments and flowdowns Ensure terms align with company policies, capabilities and risk appetite Support bids and proposals with risk commentary and contract review Maintain contract management processes, including obligations tracking and lifecycle controls Oversee resolution of disputes and escalations Regulatory Compliance: Safeguard the business against legal and regulatory risk. Ensure adherence to all applicable laws and regulations, including export controls, trade sanctions, anti bribery, data protection, and health, safety and environmental regulations Develop and maintain export control frameworks: product classification, licences, technical assistance agreements and staff training Conduct due diligence on customers, suppliers and partners to ensure sanctions compliance Maintain relationships with government authorities and advisors Manage security clearances, classified document handling and security training Leadership & Team Development: Build and guide a high performing compliance function. Manage the logistics team and expand the contracts/compliance team as the business grows Promote a culture of integrity, accountability and risk awareness Identify, assess and mitigate compliance related risks across the business What You'll Bring Proven Expertise: Strong compliance, contracts, and regulatory background. Substantial relevant experience in export, compliance, legal, quality Demonstrated strong previous experience in the defence sector with deep knowledge of regulatory frameworks, particularly defence export controls Experience handling sensitive or classified information Leadership & Collaboration: Inspire and guide teams while influencing stakeholders. Proven leadership and management experience Strong communication, diplomacy and analytical skills Calm, decisive and pragmatic under pressure Personal Attributes: High integrity, attention to detail, and discretion. Exceptional analytical skills with risk aware, pragmatic approach Trustworthy, reliable and focused on compliance excellence Qualifications ICA International Diploma in Governance, Risk & Compliance, or training from ECJU desirable Security Officer training provided on the job Vision Help protect the territory and airspace of NATO countries and their allies. Mission Be a world leading provider of autonomous technology for Surveillance applications and Defence. Values Be a Good Egg: Earn respect, have mutual trust and be honest Do cool stuff: We develop cool tech with an awesome team, and we get stuff done Be empowered: We are autonomous, reliable and take personal responsibility We are one team: Look out for each other and the team Things go wrong: Fail fast, learn and move on Have fun: We're doing amazing things with passionate people

A leading multinational company based in the United Kingdom is seeking a Group Chief Human Resources Officer (CHRO) to drive HR strategy and oversee global HR operations. The ideal candidate will possess a Master's Degree in Human Resource leadership and a strong track record in strategic HR management. This role requires exceptional leadership skills to influence senior executives and ensure a high-performance culture across all markets. The CHRO will be fundamental in attracting and developing talent to meet organizational goals.

A values-led, applied university located in the home of England's industrial revolution, University of Derby is the only University in Derbyshire. Offering industry-relevant, expert teaching across foundation, undergraduate and postgraduate provision alongside a growing research portfolio the University's strategic aim is to be an applied university of today and for tomorrow, delivering excellence and opportunity for students, staff and the region it serves. The university is home to an exceptional academic community and has outstanding facilities which is reflected in the University being awarded Gold in the Teaching Excellence Framework (TEF) 2023. Recognising that an outstanding student experience can only be achieved through a high-quality staff experience critically important People strategy is closely aligned to the Strategic Framework (2018 to 2030) setting clear objectives on how to deliver corporate ambitions through the people it employs and the culture it creates. As Chief People Officer you will be joining an institution that understands and values the life-changing power of education. As a key member of our Executive team, the CPO provides strategic leadership for the University's people agenda and is accountable to the Vice Chancellor for attracting, developing and retaining a high performing, inclusive workforce, while ensuring strong governance and compliance. Operating at the heart of our leadership and decision making structures, the CPO plays a critical role in translating our strategic ambition into sustainable organisational performance. As CPO managing a team of high-quality professional staff, you will lead and deliver strategies for talent, reward, performance, engagement, well being and inclusion and embedding a culture that fosters innovation, collaboration and organisational growth. With a deep understanding of the factors affecting employee relations, you will also oversee legislative frameworks governing employment, equality and workplace practices and in ensuring that university policies and decisions are legally sound, ethically robust and aligned with sector best practice mitigating risk and safeguarding the University's reputation. The successful candidate will be a clear thinker and be able to work at a strategic level but have the ability to switch to operations as necessary to ensure procedures and policies are implemented effectively to achieve the key strategic objectives of the University of Derby. A graduate (or equivalent) with chartered membership of the CIPD you will have proven experience of successful strategic management of equivalent services in large and complex organizations. Understanding of the issues facing higher education would be advantageous but more important will be your experience of delivering transformative change, high-performance cultures and innovative service delivery. A technical expert, you will also possess excellent interpersonal skills and have the ability to work effectively with a wide range of internal and external stakeholders. a letter of application setting out your interest in the role and details of how you match the person specification a comprehensive curriculum vitae (CV) details of three referees and notice period (referees will not be contacted without your permission) a completed Personal Details Form (available above) Closing date for applications is Sunday 1 st March 2026. Longlist interviews will be held with Dixon Walter via Microsoft Teams from week commencing 2 nd March. Final interviews will take place on campus the week commencing 30 th March. In making an application for this role we ask you also to view our Privacy Notice which outlines our compliance to General Data Protection Regulations and the use and storage of your data.

We're the UK's leading premium publisher, and the people behind iconic media brands such as Cosmopolitan, Esquire, ELLE, Harper's Bazaar and Country Living. We've created a working environment that encourages everyone to pull together. We never stop looking for brave new ideas. We'll always try to develop and improve, we trust each other to do our best, and we have fun as we build on our heritage to make history. Overview The Role As Head of Revenue Operations, you will drive the effectiveness, efficiency, and profitability of our media monetisation strategy across digital, print, and emerging platforms. This is a pivotal leadership role at the intersection of sales enablement, inventory/yield management, strategy, and analytics, tasked with ensuring revenue is optimised across all channels while maintaining operational excellence. Reporting into the Chief Commercial Officer, this role will manage several high-impact teams, including Sales Planning, Sales Booking, Commercial Business Intelligence, Yield, Technical Account Management (TAM), and Digital Strategy, working collaboratively to create scalable systems, drive insight-led decision-making, and optimise pricing, packaging, and inventory usage. Main Duties Lead the end-to-end optimisation of inventory allocation across all revenue channels (direct and programmatic advertising revenue, partnerships, consumer, affiliate). Collaborate with Sales Leadership, Product, Consumer and Editorial teams to design monetisation strategies that align with audience growth and product development. Lead the development and ownership of unified revenue reporting and Business Intelligence, bridging the gap between commercial and finance teams by embedding the data and ensuring full visibility from planning to executive reporting. Collaborate with external partners (e.g., SSPs, data vendors) to improve monetisation outcomes. Identify inefficiencies across the sales lifecycle and implement process automation or tooling enhancements. Ensure timely, strategic media proposals and pricing and maintain accuracy in revenue booking and campaign set up. What We Are Looking For Proven experience in revenue operations, media planning, or commercial strategy within a digital media, publishing, or ad tech environment. Strong people management and cross functional leadership experience. Deep understanding of digital media monetisation, programmatic advertising, and ad tech ecosystems. Excellent analytical and commercial acumen, with a strong command of forecasting, pricing strategy, and inventory management. Experience with subscription/consumer revenue models and multi channel attribution is a plus. Familiarity with AI or automation use cases in ad ops or planning. Personal Skills & Attributes Commercial acumen - deep understanding of how the business drives revenue/profit and able to identify the levers. Comfortable with financial data and ROI analysis. Credibility and gravitas to communicate with influence and clarity. Able to command the room with their expertise, experience and insights. Strategic, big picture thinking beyond the short term, with the ability to align recommendations with business objectives for long term value. Understands and explains the consequences of decision. Emotional intelligence - able to read the room, know when to push, when to pause and how to bring others on board. Uses data, persuasion and relationships to shift opinions. Often acts as a trusted advisor rather than a directive voice. Challenging constructively - able to manage difficult conversations and ask commercially minded questions looking for solutions. Can turn data into compelling narratives for non technical and creative audiences. Resilience and persistence, and proactive in opportunity spotting gaps, inefficiencies, or untapped revenues. A connector between strategy and execution who is able to work cross functionally across silos to build a case for change. Benefits (Your benefits at Hearst UK are more than just extras-they are tools to help you thrive in every part of life.) Hearst Exclusives - Only for You Get adventurous with Good Housekeeping Taste and Beauty Testing Panels - try the next big thing in beauty, food & drink. Snag luxe beauty steals at our legendary office sample sales - score big on top brands without breaking the bank. Inclusion, Health & Wellbeing: Feel Your Best Stay healthy with Specsavers eye care, a company funded Health Cash Plan, and access to mental health support. Get active and stress free with discounted gym memberships and the Cycle to Work scheme. Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it. Take time to give back with a Charity Day and access wellbeing resources whenever you need them. Join one of our Hearst ERG Groups. Financial Wellness - Boost Your Budget Plan ahead with a generous Workplace Pension, Income Protection, Life Assurance and Season Ticket Loan for easier commuting. Make smarter money moves using Salary Finance tools, Financial Wellbeing sessions, and Home Tech benefits to spread costs. Treat yourself with major discounts across London plus everyday savings via the HAPI at Hearst app. Hearst UK Commitment Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in - one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we're working to build a sense of true belonging within our business and foster a culture in which everyone feels heard. Job Info Job Identification Posting Date 11/19/2025, 10:50 AM Job Schedule Full time Locations 30 Panton Street, LONDON, LONDON, SW1Y 4AJ, GB

Are you keen to lead exciting transformational and strategicchange with the 10-year neighbourhood plan for Primary and community services? An exciting opportunity is available to join West KentPrimary Care (WKPC) as a Head of Operations & Strategy. We are seeking an experienced and visionary individual to lead our clinical and operational teams ensuring the delivery of exceptional patient care. We are looking for an enthusiastic and self-driven individual who is a team player, with strong leadership skills, excellent communication skills and a professional approach that demonstrates our values. The post holder will lead, direct, and manage the development of strategic and operational policy within WKPC, whilst remaining responsible for overseeing day-to-day operations delivered by clinical service managers. In collaboration with the Chief Executive Officer (CEO) and the Senior management team (SMT) the post holder will lead the development of new services whilst considering future opportunities to expand WKPC to support primary care. We are happy to facilitate informal discussions about the role. Please contact us and ask for Claire Ratnayake (Chief Executive Officer) Successful candidates will be invited to a panel interview with a presentation element. Main duties of the job The post holder will be pivotal to overseeing and implementing change to ensure WKPC continues to support practices/Primary care networks as they move into neighborhoods working with other local system providers in West Kent such as the Kent Community Health Trust, the Mental Health Trust, the voluntary sector and the local authority. WKPC will look to support Primary care to display and engage with a collaborative integrated approach across services, ensuring innovation and creativity is always present within transformation of services. This is an exciting time to join WKPC during a period of strategic growth and expansion. The post holder will have the opportunity to lead on major collaborative activities across the West Kent footprint and work in partnership with providers across the Health Care Partnership (HCP). This post will report into the CEO and support the Director of Finance and Director of Nursing & Quality who form the SMT. They will also work closely with the governance, workforce and digital teams to communicate and embed strategic direction and organisational change in West Kent community and Primary care services. You will participate in the manager on-call arrangements to ensure that effective leadership is in place to support the delivery of safe operational services. About us West Kent Primary Care will act as employer for this role. We are a collaborative and ambitious GP Federation working with GP practices across Sevenoaks, Weald, Tonbridge, Tunbridge Wells, Malling, and Maidstone to improve General Practice provision in the area. West Kent Primary Care are a supportive and friendly organisation whose aim is to provide high quality, seamless health care that enables people to lead healthier lives, whilst feeling supported and cared for. Our Values: Respect Kindness Communication What we can offer: Favourable terms and conditions Match NHS Annual Leave entitlement NEST and NHS Pension A comprehensive induction into the company followed by a local induction to introduce you to the role Training, support, and development in your career Flexible working arrangements Recognition via Employee of the Month scheme Wellbeing support and Employee Assistance Programme Due to travel requirements for the role it would be beneficial for applicants to have a full driving license Office Contact: Job responsibilities Lead strategic planning, operational oversight, and implementation of comprehensive service strategies integrating digital, financial, workforce, and governance aims. Track progress against objectives and ensure benefits realisation Oversee day-to-day operations of federation services (e.g. Post-Viral, frailty pathways, diabetes, UTC support, enhanced access), monitor KPIs such as referral volumes, waiting times, utilisation, and savings Bid/Tender Process and Contract Management. Lead preparation and submission of bids/tenders for new services, manage full contract lifecycle including negotiation, SLAs with ICB/External partners, performance reporting, renewals, and compliance with CQC/NHS England standards Line manage Clinical Services Managers/Leads/Operations/Admin/pharmacy staff. Support recruitment, training, appraisals, caseloads, and contingency planning for peaks/troughs, personal development and, where appropriate, resolve any disciplinary or capability issues Drive service transitions, digital transformation (EMIS/CoordinateRx/EPR), MDT coordination, and quality improvements Chair operational groups, maintain and monitor operational risk registers (operational/strategic risks), support incident investigations, and present Board-level reports on performance/risks/mitigations. Person Specification Qualifications Degree or similar Qualification in Health/Management or related subject Advanced programme and project management skills including Prince 2 or equivalent Current professional registration Leadership qualification or extensive experience in leadership roles Experience Senior operations leadership in NHS primary care/PCN/ICB Complex pathways and performance turnaround Board-level reporting transformational change in sensitive environments Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

University Hospital of North Midlands NHS Trust Associate Deputy Chief Operating Officer The closing date is 01 March 2026 These two roles are pivotal for the operational delivery of UHNM. The individuals will work with and be part of a consistent approach to the delivery of corporate operations including the oversight and management of delivery, planning and performance. This includes oversight of the daily site operational delivery, that includes the appropriate planning and mitigation that supports the smooth flow of patients through the hospital for both planned and emergency pathways. The Associate Deputy Chief Operating Officers will contribute to delivery of the Trust's strategic plan, by working in partnership with the Executive team, Care Group teams and external organisations and commissioners, to achieve the Trust's corporate objectives and to make a positive contribution to the provision of health services across the local health economy. Main duties of the job The post holders will support the Chief Operating Officer, and Deputy and work closely with the Care Group teams to ensure the safe and effective day to day operations of the organisation are maintained. Both posts will work with and be part of a consistent approach to the delivery of corporate operations including the oversight and management of delivery, planning and performance. One post will take oversight of the delivery, planning and performance for the major strategic programmes within the COO's portfolio. Taking a lead for the transformation and strategic vision of the major strategic programmes in conjunction with Care Group teams The other will take oversight of the delivery, planning and performance for the County Hospital site. Taking a lead for the transformation and strategic vision of the site in conjunction with Care Group teams About us University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales. All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential. UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co created by or staff, patients and carers, and that unite us as a Trust. At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve. Job responsibilities Please find attached the job description and person specification for this role within the advert for two posts being advertised. Associate Deputy Chief Operating Officers; one post for County Hospital, the other for Major Programmes. Person Specification Education and Qualifications Graduate level education and/or professional/clinical professional qualification Post graduate qualification to Masters Degree/MBA or equivalent experience Experience Extensive leadership and operational management experience in a medium/large acute healthcare provider setting Significant senior management experience within a complex service provider organisation Experience of working at National / Regional system level Skills, ability and knowledge Ability to develop and deliver effective business and operational plans which are financially sound Ability to drive for and achieve results across a broad range of key outcomes, maintaining patient focus and a high level of personal integrity at all times Ability to operate effectively within difficult financial and performance challenges Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. University Hospital of North Midlands NHS Trust

Consol is a growing national tanning brand with 57 studios nationwide, and counting. We are proud to lead the industry in safe, responsible tanning and exceptional customer experience. As we continue to expand, we are looking for a dynamic and strategic Head of Operations to help shape the next phase of our growth. This is a hybrid leadership role requiring commitment to our Bristol Head Office, regular travel across our national studio network, and the opportunity to work from home one day per week. A full UK driving licence is essential, as national travel forms a key part of this role. Main Duties and Responsibilities As Head of Operations, you will drive operational excellence across all Consol studios, ensuring consistency, compliance, commercial performance, and outstanding customer experience. You will act as the key link between field leadership and senior management, directly managing Area Managers and supporting them to deliver high standards, strong team engagement, and measurable results. This role requires a strong people leader with multi-site experience who can balance strategic thinking with hands on operational delivery. Lead, manage, and develop Area Managers, ensuring strong leadership capability and accountability across all regions. Foster a high-performance culture focused on engagement, development, and retention. Oversee operational performance across all studios, maintaining excellence in service, maintenance, compliance, and customer experience. Work closely with the Chief Operating Officer to deliver operational strategy aligned with business growth objectives. Analyse performance data to identify trends, risks, and opportunities for improvement. Ensure full compliance with health & safety, risk management, and brand standards across all sites. Drive initiatives to improve profitability, operational efficiency, and customer satisfaction. Manage budgets and reporting, ensuring cost effective operations without compromising standards. Maintain consistency in processes, studio presentation, signage, and customer touchpoints nationwide. Support new studio openings and operational integration as the business continues to expand. Skills & Attributes Proven experience in a senior multi-site operational leadership role (health & beauty, leisure, retail, or similar sector preferred). Demonstrable people management experience leading managers and developing high-performing teams. Strong commercial awareness with experience in driving sales performance and operational KPIs. Confident in performance management, coaching, and leadership development. Excellent communication, organisational, and stakeholder management skills. Strategic mindset with the ability to translate plans into practical action. Proactive, resilient, and solutions focused. Full UK driving licence (essential). Within commutable distance of Bristol Head Office (essential). Benefits A senior leadership role with genuine influence across a growing national business. Hybrid working structure (Head Office, field-based, and one remote day per week). The opportunity to shape operational strategy and deliver measurable impact. Professional, supportive environment that values innovation and high performance. Competitive salary and benefits package. 25 days annual leave plus Bank Holidays. Free use of tanning facilities. 10% off PureGym memberships and £0 joining fee. Access to our Vitality Healthcare package after probationary period. Varied and engaging work - no two days are ever the same.