The Uber Payments UK (UPUK) Chief Risk and Compliance Officer (CRCO) role is a leadership position in the UK payments team with responsibility for leading its second line team across overall management of operational, financial and compliance risks and implementation of regulatory requirements. This leader reports to the CEO and Chairperson of the Board of UPUK. What You'll Do Ultimate responsibility for overall risk management of UPUK as well as Customer Due Diligence, Anti-Money Laundering and Counter Terrorism Financing programs and ensuring compliance with regulations, good practices by regulators and other relevant prudential requirements applicable to UPUK. Establish and maintain relationship and communication with UPUK's regulators. Finding the right balance of managing robust systems and controls, with enabling business goals. Motivating and leading a risk and compliance team to put a robust risk framework into practice, managing escalations and syndicate compliance across the organisation. Building and maintaining effective controls, incident response and management thereof. Establishing and maintaining relationships with risk owners in other areas of Uber. Maintaining strong relationships with other Uber leadership roles in the UK, as well as with leadership within Uber; Ensuring that Financial Crime management is conducted according to industry best practice. Staying abreast of legislative, regulatory and corporate governance developments that might affect UPUK's operation. Managing and executing reporting and making recommendations; and identifying compliance risks associated with the business activities. Follow up on resolution of compliance issues that may arise. Managing the service provision of risk and compliance processes by Uber Board member and company director What You'll Need Minimum 10 years relevant work experience in financial services, payments; Minimum 5 years of leadership experience; Statutory Managing Board, or equivalent, experience; Experience building solutions in a regulated industry in a fast-moving technology-savvy environment; Solid understanding and background in managing risk and governance issues Experience managing relationships and proactive communication with regulatory bodies; Impeccable judgment, integrity, and ability to set an ethical example; Familiarity with the Payment Services Directive, E-Money Directive, and other relevant financial regulations, approved person regimes, and other relevant prudential requirements. Bonus Points If Experience in start up cultures with a focus on efficiency and speed of execution Ability to simplify requirements to make them easily translatable and relevant to a tech firms operating model Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
Dec 13, 2025
Full time
The Uber Payments UK (UPUK) Chief Risk and Compliance Officer (CRCO) role is a leadership position in the UK payments team with responsibility for leading its second line team across overall management of operational, financial and compliance risks and implementation of regulatory requirements. This leader reports to the CEO and Chairperson of the Board of UPUK. What You'll Do Ultimate responsibility for overall risk management of UPUK as well as Customer Due Diligence, Anti-Money Laundering and Counter Terrorism Financing programs and ensuring compliance with regulations, good practices by regulators and other relevant prudential requirements applicable to UPUK. Establish and maintain relationship and communication with UPUK's regulators. Finding the right balance of managing robust systems and controls, with enabling business goals. Motivating and leading a risk and compliance team to put a robust risk framework into practice, managing escalations and syndicate compliance across the organisation. Building and maintaining effective controls, incident response and management thereof. Establishing and maintaining relationships with risk owners in other areas of Uber. Maintaining strong relationships with other Uber leadership roles in the UK, as well as with leadership within Uber; Ensuring that Financial Crime management is conducted according to industry best practice. Staying abreast of legislative, regulatory and corporate governance developments that might affect UPUK's operation. Managing and executing reporting and making recommendations; and identifying compliance risks associated with the business activities. Follow up on resolution of compliance issues that may arise. Managing the service provision of risk and compliance processes by Uber Board member and company director What You'll Need Minimum 10 years relevant work experience in financial services, payments; Minimum 5 years of leadership experience; Statutory Managing Board, or equivalent, experience; Experience building solutions in a regulated industry in a fast-moving technology-savvy environment; Solid understanding and background in managing risk and governance issues Experience managing relationships and proactive communication with regulatory bodies; Impeccable judgment, integrity, and ability to set an ethical example; Familiarity with the Payment Services Directive, E-Money Directive, and other relevant financial regulations, approved person regimes, and other relevant prudential requirements. Bonus Points If Experience in start up cultures with a focus on efficiency and speed of execution Ability to simplify requirements to make them easily translatable and relevant to a tech firms operating model Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let's move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
Shift4 Europe (formerly Finaro)
Tower Hamlets, London
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually forhundreds ofthousands of businesses in virtuallyevery industry. For more information, visit . Reporting to the Managing Director, Enterprise Compliance, the General Manager, UK Entity will lead the strategic development and operational execution of Shift4 Payments UK Ltd. This senior role oversees Risk & Compliance, Finance, and Operations, ensuring adherence to UK regulatory requirements, group policies, and business objectives. The ideal candidate brings deep experience in the UK payments ecosystem, strong leadership capabilities, and a proven track record working with regulators, scaling operations, and managing cross-functional teams in a regulated environment. Responsibilities: Develop the UK-based business, and oversee key functional areas including: Financial Control, and Operations Establish strategic relationships to deliver the overall business goals: Oversee daily operations and ensure service delivery excellence: Ensure robust operational and reconciliation processes are established and adhered to for all fund transfer, settlement, and other high-risk activities. Leverage thorough knowledge of Card Schemes, Regulators (FCA, PRA & others as appropriate), correspondents, to ensure compliance and to provide effective liaison. Achieve quarterly and annual performance targets with defined resources. Ensure adherence to annual budgets, particularly from cost management perspective. Execute on strategic key corporate planning issues. Communicate effectively with the wider Shift4 Payments UK Ltd team and keep them informed of business activities, potential threats, opportunities and recommended actions. Ensuring compliance with UK regulatory requirements. Monitor outsourced service within the Shift4 Group and ensure SLAs are being met. Ensure Governance, Regulatory Compliance, and Capability Building: Implement and ensure ongoing compliance with Consumer Duty requirements as per the Financial Services and Markets Act (2000) FSMA. Identify potential changes and impact to the business and communicate these to the wider Shift4 management team and executive board. Set functional performance goals and lead programs to build organisational capabilities. Support operational goals tied to Shift 4 long-term goals. Develop a well-rounded, capable senior management team to provide the platform for ongoing growth. Ensure local compliance with the Group's Policies and Procedures. Provide periodic reports to the Managing Director, Enterprise Compliance and Executive Board on the implementation of the compliance monitoring program for UK operations. Responsibility for management of the Shift4 systems and controls in the UK. Responsibility for the allocation of all the institution prescribed responsibilities. Responsibility for the institution performance of its obligations under Internal Governance. Required Experience: Proven senior leadership experience within a UK regulated financial institution (e.g. PSP, EMI, or former bank). Minimum of 10+ years of experience in a senior leadership role. Deep understanding of UK payments regulations, FCA supervisory frameworks, and card scheme requirements (Visa/Mastercard). Prior experience working directly with regulators and representing an entity in regulated board-level or supervisory meetings. Strong operational background, with ability to oversee compliance, risk, and finance functions. Experience managing cross-functional teams in a matrixed, global organisation. Demonstrated success in scaling or supporting business growth in a fintech or financial services environment. Core Competencies Strong leadership and people development skills. Strategic thinking with an entrepreneurial mindset. Excellent communication and stakeholder management abilities (internal and external). High degree of personal accountability and decision-making autonomy. Strong influencing and negotiation skills. Education & Credentials Bachelor's degree in business administration, Banking, Finance, or related field. PSD2 or SMF (Senior Management Function) approved. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Create a Job Alert Interested in building your career at Shift4? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you located in the UK? Select Do you require a work permit Visa to work in the UK? Select Are you located close enough to London to commute to the office? Select What are your salary expectations? Do you have experience working at a UK-regulated financial institution? Select Are you PSD2 or SMF approved? Select By checking this box, I agree to allow Shift4 to retain my data for future opportunities for employment for up to 730 days after the conclusion of consideration of my current application for employment.
Dec 12, 2025
Full time
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually forhundreds ofthousands of businesses in virtuallyevery industry. For more information, visit . Reporting to the Managing Director, Enterprise Compliance, the General Manager, UK Entity will lead the strategic development and operational execution of Shift4 Payments UK Ltd. This senior role oversees Risk & Compliance, Finance, and Operations, ensuring adherence to UK regulatory requirements, group policies, and business objectives. The ideal candidate brings deep experience in the UK payments ecosystem, strong leadership capabilities, and a proven track record working with regulators, scaling operations, and managing cross-functional teams in a regulated environment. Responsibilities: Develop the UK-based business, and oversee key functional areas including: Financial Control, and Operations Establish strategic relationships to deliver the overall business goals: Oversee daily operations and ensure service delivery excellence: Ensure robust operational and reconciliation processes are established and adhered to for all fund transfer, settlement, and other high-risk activities. Leverage thorough knowledge of Card Schemes, Regulators (FCA, PRA & others as appropriate), correspondents, to ensure compliance and to provide effective liaison. Achieve quarterly and annual performance targets with defined resources. Ensure adherence to annual budgets, particularly from cost management perspective. Execute on strategic key corporate planning issues. Communicate effectively with the wider Shift4 Payments UK Ltd team and keep them informed of business activities, potential threats, opportunities and recommended actions. Ensuring compliance with UK regulatory requirements. Monitor outsourced service within the Shift4 Group and ensure SLAs are being met. Ensure Governance, Regulatory Compliance, and Capability Building: Implement and ensure ongoing compliance with Consumer Duty requirements as per the Financial Services and Markets Act (2000) FSMA. Identify potential changes and impact to the business and communicate these to the wider Shift4 management team and executive board. Set functional performance goals and lead programs to build organisational capabilities. Support operational goals tied to Shift 4 long-term goals. Develop a well-rounded, capable senior management team to provide the platform for ongoing growth. Ensure local compliance with the Group's Policies and Procedures. Provide periodic reports to the Managing Director, Enterprise Compliance and Executive Board on the implementation of the compliance monitoring program for UK operations. Responsibility for management of the Shift4 systems and controls in the UK. Responsibility for the allocation of all the institution prescribed responsibilities. Responsibility for the institution performance of its obligations under Internal Governance. Required Experience: Proven senior leadership experience within a UK regulated financial institution (e.g. PSP, EMI, or former bank). Minimum of 10+ years of experience in a senior leadership role. Deep understanding of UK payments regulations, FCA supervisory frameworks, and card scheme requirements (Visa/Mastercard). Prior experience working directly with regulators and representing an entity in regulated board-level or supervisory meetings. Strong operational background, with ability to oversee compliance, risk, and finance functions. Experience managing cross-functional teams in a matrixed, global organisation. Demonstrated success in scaling or supporting business growth in a fintech or financial services environment. Core Competencies Strong leadership and people development skills. Strategic thinking with an entrepreneurial mindset. Excellent communication and stakeholder management abilities (internal and external). High degree of personal accountability and decision-making autonomy. Strong influencing and negotiation skills. Education & Credentials Bachelor's degree in business administration, Banking, Finance, or related field. PSD2 or SMF (Senior Management Function) approved. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. Create a Job Alert Interested in building your career at Shift4? Get future opportunities sent straight to your email. Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you located in the UK? Select Do you require a work permit Visa to work in the UK? Select Are you located close enough to London to commute to the office? Select What are your salary expectations? Do you have experience working at a UK-regulated financial institution? Select Are you PSD2 or SMF approved? Select By checking this box, I agree to allow Shift4 to retain my data for future opportunities for employment for up to 730 days after the conclusion of consideration of my current application for employment.
Overview At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. The Director, Financial Crime Operations will provide strategic leadership of OakNorth Bank's first line of defense for business current accounts, covering fraud prevention, AML transaction monitoring, and sanctions screening. This role will set the vision, lead cross-functional execution, and ensure that financial crime risk management not only meets regulatory standards but enables OakNorth's ambitious growth plans which is designed and executed for scale. The Director will: Own and continuously evolve the Bank's financial crime and claims management framework. Lead, mentor, and scale teams across Manchester and India, embedding innovation and resilience. Provide oversight of core platforms and optimise them for effectiveness, efficiency, and compliance. Partner with senior stakeholders across Compliance, Operational Risk, Product, Engineering, and Operations to build a scalable and compliant operating model. Represent OakNorth with regulators, auditors, and industry bodies, ensuring credibility and thought leadership. Key Responsibilities Strategic Leadership & Risk Ownership Define and lead the first line strategy for fraud, AML, sanctions, and claims management. Anticipate emerging financial crime threats and regulatory changes (FCA, POCA, MLRs, JMLSG, OFSI, PSD2, VISA scheme rules). Serve as executive escalation point for all major fraud, AML, sanctions, or dispute claims issues. Own risk appetite calibration, KRIs, and thresholds in partnership with Compliance and Operational Risk. Provide OpCo with thematic insights, residual risk reporting, and forward looking risk strategies. Systems & Technology Ownership Act as business owner for the fraud and transaction monitoring and screening platforms. Own continuous optimisation of rules across fraud, AML, and sanctions - ensuring balance between detection, efficiency, and customer friction. Lead structured monthly reviews of system performance, exercising decision making authority to tighten, loosen, or reconfigure rules as appropriate, subject to relevant socialisation and governance reviews. Implement synthetic testing, A/B experimentation, and challenger/champion models to validate rule effectiveness even when genuine cases are absent. Partner with Engineering to embed machine learning, automation, and advanced analytics. Ensure monitoring and screening systems are future proofed to support scaling from 100s 10,000s of accounts. UK Business Current Account & Card Payments Risk Management Oversee financial crime and risk controls across all features of UK business current accounts (payments, overdrafts, lending, direct debits, standing orders, international transfers, faster payments, CHAPS, card payments). Lead the claims management function for card payments, including Section 75 claims, VISA chargebacks, consumer disputes, fraud reimbursements, and adherence to VISA scheme requirements. Ensure compliance with PSD2, Strong Customer Authentication (SCA), and APP scam reimbursement rules. Partner with Product and Engineering to build seamless customer journeys with fraud/claims controls embedded at design stage. Serve as OakNorth's subject matter expert on payments regulation, card scheme requirements, and dispute processes. Cross Functional Partnership & Product Enablement Act as SME for new product launches, features, and expansions - defining "what good looks like" for fraud, AML, sanctions, and claims risk. Collaborate with Compliance (2LOD) and Operational Risk to ensure risk appetite, policies, and assurance frameworks are aligned. Drive activity with Product and Engineering to design new functionality with embedded controls (e.g., card issuance, international payments). Partner with Operations to delegate low risk processes in a controlled way, optimising cost and efficiency. Influence senior stakeholders at HQ on strategy, investment, and risk management priorities. People Leadership & Team Development Lead, mentor, and scale high performing teams across London, Manchester and India. Build functional expertise in fraud analytics, transaction monitoring, sanctions screening, and dispute claims. Provide visible leadership to adjacent teams in client onboarding, ongoing monitoring, and quality control. Establish succession planning, career pathways, and a leadership bench for sustainable growth. Foster a culture of accountability, innovation, and continuous improvement. Governance, Reporting & Assurance Own and present MI, KRI, and risk dashboards to senior management Chair financial crime and claims governance forums, ensuring all rule changes, system upgrades, and product launches are risk reviewed. Lead internal and external audit engagements, evidencing robust control design and operation. Ensure casework, investigations, and dispute handling are documented to the highest standard, compliant with internal policies and regulatory expectations. Oversee bank wide QA and QC frameworks, including error taxonomies and remediation tracking. External Engagement & Representation Represent OakNorth with regulators (FCA, OFSI), card schemes (VISA), auditors, and industry forums (e.g., UK Finance fraud panels). Maintain active awareness of industry wide fraud and claims trends, bringing insights back into OakNorth's strategy. Negotiate with vendors to secure technology enhancements, service level improvements, and value for money. Position OakNorth as a leader in safe, scalable, technology enabled financial crime and claims management. Experience & Skills Essential Experience Deep familiarity with UK business current account features and associated financial crime risks across sanctions, money laundering and fraud. 10+ years of senior leadership in financial crime risk management, covering fraud, AML, sanctions, and card payments claims. Proven experience managing VISA debit disputes, chargebacks, and consumer claims. Track record of designing, implementing, and optimising transaction monitoring systems. Proven experience leading teams across multiple geographies. Strong knowledge of fraud typologies (APP scams, impersonation, CNP fraud, mule activity, synthetic ID, etc). Experience leading technology transformation in financial crime (transaction monitoring, screening, machine learning, fraud authentication). Significant experience influencing and advising at Executive level Leadership & Stakeholder Skills Exceptional ability to partner across Compliance, Operational Risk, Product, Engineering, and Operations Proven record of influencing executives, regulators, and auditors with clarity and authority. Skilled in balancing regulatory expectations, operational efficiency, and customer experience. Strong mentor and people leader, with experience developing future leaders. Personal Attributes Strategic thinker with a hands on curiosity for systems, data, and analytics. Pragmatic and decisive, with the resilience to operate in a scaling, fast paced environment. Collaborative and credible with internal and external stakeholders. Passionate about customer protection, product enablement, and building best in class controls. Benefits & Perks Equity. We want people to have a stake in the business so that all our interests are aligned. 25 days holiday Personalized benefits - opt in to what matters to you Subsidised Private Medical Insurance with Bupa Enhanced maternity and paternity leave Wellbeing and social events In house Barista Bar in London office Support causes that matter to you - Volunteering time off Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)
Dec 11, 2025
Full time
Overview At OakNorth, we're on a mission to empower the UK's most ambitious businesses. Since 2015, we've lent over $18 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers - all while fuelling the UK economy. The Director, Financial Crime Operations will provide strategic leadership of OakNorth Bank's first line of defense for business current accounts, covering fraud prevention, AML transaction monitoring, and sanctions screening. This role will set the vision, lead cross-functional execution, and ensure that financial crime risk management not only meets regulatory standards but enables OakNorth's ambitious growth plans which is designed and executed for scale. The Director will: Own and continuously evolve the Bank's financial crime and claims management framework. Lead, mentor, and scale teams across Manchester and India, embedding innovation and resilience. Provide oversight of core platforms and optimise them for effectiveness, efficiency, and compliance. Partner with senior stakeholders across Compliance, Operational Risk, Product, Engineering, and Operations to build a scalable and compliant operating model. Represent OakNorth with regulators, auditors, and industry bodies, ensuring credibility and thought leadership. Key Responsibilities Strategic Leadership & Risk Ownership Define and lead the first line strategy for fraud, AML, sanctions, and claims management. Anticipate emerging financial crime threats and regulatory changes (FCA, POCA, MLRs, JMLSG, OFSI, PSD2, VISA scheme rules). Serve as executive escalation point for all major fraud, AML, sanctions, or dispute claims issues. Own risk appetite calibration, KRIs, and thresholds in partnership with Compliance and Operational Risk. Provide OpCo with thematic insights, residual risk reporting, and forward looking risk strategies. Systems & Technology Ownership Act as business owner for the fraud and transaction monitoring and screening platforms. Own continuous optimisation of rules across fraud, AML, and sanctions - ensuring balance between detection, efficiency, and customer friction. Lead structured monthly reviews of system performance, exercising decision making authority to tighten, loosen, or reconfigure rules as appropriate, subject to relevant socialisation and governance reviews. Implement synthetic testing, A/B experimentation, and challenger/champion models to validate rule effectiveness even when genuine cases are absent. Partner with Engineering to embed machine learning, automation, and advanced analytics. Ensure monitoring and screening systems are future proofed to support scaling from 100s 10,000s of accounts. UK Business Current Account & Card Payments Risk Management Oversee financial crime and risk controls across all features of UK business current accounts (payments, overdrafts, lending, direct debits, standing orders, international transfers, faster payments, CHAPS, card payments). Lead the claims management function for card payments, including Section 75 claims, VISA chargebacks, consumer disputes, fraud reimbursements, and adherence to VISA scheme requirements. Ensure compliance with PSD2, Strong Customer Authentication (SCA), and APP scam reimbursement rules. Partner with Product and Engineering to build seamless customer journeys with fraud/claims controls embedded at design stage. Serve as OakNorth's subject matter expert on payments regulation, card scheme requirements, and dispute processes. Cross Functional Partnership & Product Enablement Act as SME for new product launches, features, and expansions - defining "what good looks like" for fraud, AML, sanctions, and claims risk. Collaborate with Compliance (2LOD) and Operational Risk to ensure risk appetite, policies, and assurance frameworks are aligned. Drive activity with Product and Engineering to design new functionality with embedded controls (e.g., card issuance, international payments). Partner with Operations to delegate low risk processes in a controlled way, optimising cost and efficiency. Influence senior stakeholders at HQ on strategy, investment, and risk management priorities. People Leadership & Team Development Lead, mentor, and scale high performing teams across London, Manchester and India. Build functional expertise in fraud analytics, transaction monitoring, sanctions screening, and dispute claims. Provide visible leadership to adjacent teams in client onboarding, ongoing monitoring, and quality control. Establish succession planning, career pathways, and a leadership bench for sustainable growth. Foster a culture of accountability, innovation, and continuous improvement. Governance, Reporting & Assurance Own and present MI, KRI, and risk dashboards to senior management Chair financial crime and claims governance forums, ensuring all rule changes, system upgrades, and product launches are risk reviewed. Lead internal and external audit engagements, evidencing robust control design and operation. Ensure casework, investigations, and dispute handling are documented to the highest standard, compliant with internal policies and regulatory expectations. Oversee bank wide QA and QC frameworks, including error taxonomies and remediation tracking. External Engagement & Representation Represent OakNorth with regulators (FCA, OFSI), card schemes (VISA), auditors, and industry forums (e.g., UK Finance fraud panels). Maintain active awareness of industry wide fraud and claims trends, bringing insights back into OakNorth's strategy. Negotiate with vendors to secure technology enhancements, service level improvements, and value for money. Position OakNorth as a leader in safe, scalable, technology enabled financial crime and claims management. Experience & Skills Essential Experience Deep familiarity with UK business current account features and associated financial crime risks across sanctions, money laundering and fraud. 10+ years of senior leadership in financial crime risk management, covering fraud, AML, sanctions, and card payments claims. Proven experience managing VISA debit disputes, chargebacks, and consumer claims. Track record of designing, implementing, and optimising transaction monitoring systems. Proven experience leading teams across multiple geographies. Strong knowledge of fraud typologies (APP scams, impersonation, CNP fraud, mule activity, synthetic ID, etc). Experience leading technology transformation in financial crime (transaction monitoring, screening, machine learning, fraud authentication). Significant experience influencing and advising at Executive level Leadership & Stakeholder Skills Exceptional ability to partner across Compliance, Operational Risk, Product, Engineering, and Operations Proven record of influencing executives, regulators, and auditors with clarity and authority. Skilled in balancing regulatory expectations, operational efficiency, and customer experience. Strong mentor and people leader, with experience developing future leaders. Personal Attributes Strategic thinker with a hands on curiosity for systems, data, and analytics. Pragmatic and decisive, with the resilience to operate in a scaling, fast paced environment. Collaborative and credible with internal and external stakeholders. Passionate about customer protection, product enablement, and building best in class controls. Benefits & Perks Equity. We want people to have a stake in the business so that all our interests are aligned. 25 days holiday Personalized benefits - opt in to what matters to you Subsidised Private Medical Insurance with Bupa Enhanced maternity and paternity leave Wellbeing and social events In house Barista Bar in London office Support causes that matter to you - Volunteering time off Salary sacrifice schemes (Cycle to work, nursery, gym, electric car scheme)
WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that's transforming the way the world pays. ABOUT THE ROLE We are seeking a highly experienced and strategic leader to join our executive team as the Head of Risk and Compliance/ Chief Risk and Compliance Officer UK. This individual will also be nominated as the Money Laundering Reporting Officer (MLRO) (holding PSD Individual nominations for these roles). This role is responsible for designing, implementing, and overseeing all aspects of the company's Risk, Compliance, and Anti-Financial Crime frameworks. You will be the primary point of contact for the FCA, NCA, and other regulatory bodies, ensuring the firm not only meets but exceeds its regulatory obligations. As the head of the second line of defence, you will provide critical oversight for our subsidiary's operations, working closely with their Head of Compliance to ensure group-wide alignment. The successful candidate may also be required to serve as a statutory director and a member of the Board of Directors. What you'll do Your responsibilities will be broad, encompassing all Risk, Compliance, and Anti-Money Laundering policies for the company. Governance, Strategy & Leadership Serve as a key advisor to the Board, CEO, and Senior Management on all risk and compliance matters. Play a crucial role in developing and maintaining the firm's Risk Appetite Statement, ensuring risk strategy aligns with the overall business strategy. Ensure that accurate, timely, and relevant risk and compliance information is provided to the Board, Senior Management, and regulators. Take full ownership of all Risk, Compliance, and AML/CTF policies, ensuring they are fit for purpose, regularly reviewed, and effectively embedded. Liaise with the Third Line of Defence (Internal Audit) to ensure controls are effective and remedial actions are tracked to completion. Risk Management Oversee the implementation and continuous improvement of the company's Risk Management Framework. Ensure all material risks (operational, financial, regulatory, etc.) are identified, assessed, controlled, and mitigated. Conduct comprehensive Risk Assessments of the entity's operations, including business, products, customers, and outsourcing relationships. Ensure adherence to the Risk Strategy & Appetite Framework, including continuous monitoring and reporting. Compliance Develop, implement, and maintain an effective, UK-wide compliance framework, policies, and controls. Oversee the monitoring of compliance with all relevant regulatory obligations (e.g., PSRs, Open Banking regulations), including proactive surveillance to identify potential breaches. Advise the business on payment regulatory questions related to product development, merchant agreements, end-user terms, and partner relationships. Ensure and uphold data confidentiality, integrity, and availability, acting as the owner for reporting any data privacy incidents to relevant authorities. Provide oversight of the client fund safeguarding and reconciliation functions. Act as the final point of escalation to evaluate and decide on actions for all reported cases. Financial Crime & MLRO Act as the nominated Money Laundering Reporting Officer (MLRO) and Nominated Officer, holding personal responsibility for the firm's anti-financial crime framework. Serve as the primary contact for the National Crime Agency (NCA), Financial Intelligence Units (FIUs), and law enforcement, managing all external SAR submissions. Establish, maintain, and oversee an effective anti-money laundering and counter terrorist financing (AML/CTF) framework. Own the firm's general AML Risk Assessment, customer risk assessment methodologies, and transaction monitoring models. Provide final sign off and review of all higher risk customer relationships. Own and develop efficient KYC and underwriting processes to prevent the firm from being used for illicit transactions, including sanctions screening. Regulatory & UK Oversight Act as the primary contact person for the FCA and other authorities, maintaining a proactive and transparent relationship. Manage all risk and compliance related regulatory reporting, ensuring timely and accurate submissions. UK Oversight: While the subsidiary has its own MLRO and Head of Compliance, you will be responsible for the parent company's oversight of the subsidiary's risk and compliance functions. This includes: Ensuring strategic alignment of risk frameworks and policies across the group. Reviewing group level risks and controls, providing strategic guidance and support to the subsidiary's leadership. Who you are Experience: A minimum of 6-10 years of relevant experience in risk and compliance roles within an FCA-regulated payments or e money institution. Nominated Officer Experience: A minimum of 3-5 years of demonstrable experience as a nominated MLRO and/or Head of Compliance. Regulatory Knowledge: Expert level understanding of the UK regulatory landscape, including the Payment Services Regulations (PSRs), FCA Handbook, Proceeds of a Crime Act, Money Laundering Regulations, JMLSG guidance, and Open Banking. Financial Crime Expertise: Deep and practical expertise in KYC, transaction monitoring, sanctions, SAR reporting, and managing investigations. Leadership: Proven experience in a senior leadership role with the ability to influence C suite executives, board members, and regulators. Regulatory Relations: Demonstrable experience as the primary point of contact with the FCA and NCA. Previous experience as a statutory director or board member would be advantageous. Experience managing compliance in a complex group structure (parent/subsidiary) would be highly beneficial. Holding a relevant professional qualification (e.g., ICA Diploma, ACAMS) would be an asset. A legal background or qualification would be preferable. Strategic Thinker: Ability to see the bigger picture and align risk management with business goals. Unquestionable Integrity: A strong ethical compass and the courage to make difficult decisions. Excellent Communicator: Ability to distill complex regulatory concepts into clear, concise advice for stakeholders at all levels. Resilient & Pragmatic: A hands on, problem solving attitude with the ability to thrive in a fast paced scale up environment. Our Fantastic Benefits (varies by location) 20 to 30 days of holiday to support a healthy work life balance Monthly team outing allowance to enjoy social events with your colleagues Parental leave top up additional support for new parents On site perks to make your workday smoother Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best PLUS additional benefits designed to enhance your work life experience! Shape Your Role and Make an Impact Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We're looking for dedicated and highly motivated individuals who thrive in a fast paced environment and enjoy collaborating across different areas of the organisation. If your skills and experience align with this role, we'd love to hear from you! Apply now and submit your CV in English.
Dec 11, 2025
Full time
WHO WE ARE At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world's most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that's transforming the way the world pays. ABOUT THE ROLE We are seeking a highly experienced and strategic leader to join our executive team as the Head of Risk and Compliance/ Chief Risk and Compliance Officer UK. This individual will also be nominated as the Money Laundering Reporting Officer (MLRO) (holding PSD Individual nominations for these roles). This role is responsible for designing, implementing, and overseeing all aspects of the company's Risk, Compliance, and Anti-Financial Crime frameworks. You will be the primary point of contact for the FCA, NCA, and other regulatory bodies, ensuring the firm not only meets but exceeds its regulatory obligations. As the head of the second line of defence, you will provide critical oversight for our subsidiary's operations, working closely with their Head of Compliance to ensure group-wide alignment. The successful candidate may also be required to serve as a statutory director and a member of the Board of Directors. What you'll do Your responsibilities will be broad, encompassing all Risk, Compliance, and Anti-Money Laundering policies for the company. Governance, Strategy & Leadership Serve as a key advisor to the Board, CEO, and Senior Management on all risk and compliance matters. Play a crucial role in developing and maintaining the firm's Risk Appetite Statement, ensuring risk strategy aligns with the overall business strategy. Ensure that accurate, timely, and relevant risk and compliance information is provided to the Board, Senior Management, and regulators. Take full ownership of all Risk, Compliance, and AML/CTF policies, ensuring they are fit for purpose, regularly reviewed, and effectively embedded. Liaise with the Third Line of Defence (Internal Audit) to ensure controls are effective and remedial actions are tracked to completion. Risk Management Oversee the implementation and continuous improvement of the company's Risk Management Framework. Ensure all material risks (operational, financial, regulatory, etc.) are identified, assessed, controlled, and mitigated. Conduct comprehensive Risk Assessments of the entity's operations, including business, products, customers, and outsourcing relationships. Ensure adherence to the Risk Strategy & Appetite Framework, including continuous monitoring and reporting. Compliance Develop, implement, and maintain an effective, UK-wide compliance framework, policies, and controls. Oversee the monitoring of compliance with all relevant regulatory obligations (e.g., PSRs, Open Banking regulations), including proactive surveillance to identify potential breaches. Advise the business on payment regulatory questions related to product development, merchant agreements, end-user terms, and partner relationships. Ensure and uphold data confidentiality, integrity, and availability, acting as the owner for reporting any data privacy incidents to relevant authorities. Provide oversight of the client fund safeguarding and reconciliation functions. Act as the final point of escalation to evaluate and decide on actions for all reported cases. Financial Crime & MLRO Act as the nominated Money Laundering Reporting Officer (MLRO) and Nominated Officer, holding personal responsibility for the firm's anti-financial crime framework. Serve as the primary contact for the National Crime Agency (NCA), Financial Intelligence Units (FIUs), and law enforcement, managing all external SAR submissions. Establish, maintain, and oversee an effective anti-money laundering and counter terrorist financing (AML/CTF) framework. Own the firm's general AML Risk Assessment, customer risk assessment methodologies, and transaction monitoring models. Provide final sign off and review of all higher risk customer relationships. Own and develop efficient KYC and underwriting processes to prevent the firm from being used for illicit transactions, including sanctions screening. Regulatory & UK Oversight Act as the primary contact person for the FCA and other authorities, maintaining a proactive and transparent relationship. Manage all risk and compliance related regulatory reporting, ensuring timely and accurate submissions. UK Oversight: While the subsidiary has its own MLRO and Head of Compliance, you will be responsible for the parent company's oversight of the subsidiary's risk and compliance functions. This includes: Ensuring strategic alignment of risk frameworks and policies across the group. Reviewing group level risks and controls, providing strategic guidance and support to the subsidiary's leadership. Who you are Experience: A minimum of 6-10 years of relevant experience in risk and compliance roles within an FCA-regulated payments or e money institution. Nominated Officer Experience: A minimum of 3-5 years of demonstrable experience as a nominated MLRO and/or Head of Compliance. Regulatory Knowledge: Expert level understanding of the UK regulatory landscape, including the Payment Services Regulations (PSRs), FCA Handbook, Proceeds of a Crime Act, Money Laundering Regulations, JMLSG guidance, and Open Banking. Financial Crime Expertise: Deep and practical expertise in KYC, transaction monitoring, sanctions, SAR reporting, and managing investigations. Leadership: Proven experience in a senior leadership role with the ability to influence C suite executives, board members, and regulators. Regulatory Relations: Demonstrable experience as the primary point of contact with the FCA and NCA. Previous experience as a statutory director or board member would be advantageous. Experience managing compliance in a complex group structure (parent/subsidiary) would be highly beneficial. Holding a relevant professional qualification (e.g., ICA Diploma, ACAMS) would be an asset. A legal background or qualification would be preferable. Strategic Thinker: Ability to see the bigger picture and align risk management with business goals. Unquestionable Integrity: A strong ethical compass and the courage to make difficult decisions. Excellent Communicator: Ability to distill complex regulatory concepts into clear, concise advice for stakeholders at all levels. Resilient & Pragmatic: A hands on, problem solving attitude with the ability to thrive in a fast paced scale up environment. Our Fantastic Benefits (varies by location) 20 to 30 days of holiday to support a healthy work life balance Monthly team outing allowance to enjoy social events with your colleagues Parental leave top up additional support for new parents On site perks to make your workday smoother Well being support our health allowance covers gym memberships, massages, and much more to help you feel your best PLUS additional benefits designed to enhance your work life experience! Shape Your Role and Make an Impact Join a dynamic environment where you can take ownership, drive change, and continuously embrace new challenges. We're looking for dedicated and highly motivated individuals who thrive in a fast paced environment and enjoy collaborating across different areas of the organisation. If your skills and experience align with this role, we'd love to hear from you! Apply now and submit your CV in English.
Blackstone and Sixth Street Agree Sale of Kensington Mortgages to Barclays Bank UK PLC London, 24 June 2022 - Kensington Mortgages ("Kensington"), the fast-growing specialist mortgage lender, has today announced a sale to Barclays Bank UK PLC ("Barclays"). The sale follows an auction process that attracted interest from a broad range of bidders. Barclays is acquiring the business from funds affiliated with Blackstone Tactical Opportunities ("Blackstone") and Sixth Street, which have jointly owned the business since 2015 during which time Kensington enjoyed an extended period of accelerated growth. The transaction is subject to regulatory approval. Barclays is acquiring Kensington Mortgage Company Limited ("KMC"), Kensington Mortgage Services Limited ("KMS") and a portfolio of UK mortgages consisting primarily of mortgages originated by KMC from October 2021 to completion of the acquisition of KMC and KMS (the "KMC Mortgage Portfolio"). The acquisition will allow Barclays to become one of the few major banks with a specialist mortgage offering. Kensington is a leading UK specialist residential mortgage lender focused on providing mortgages via brokers to borrowers with complex incomes. Using a combination of proprietary technology, data analytics and human insight to design products and make lending decisions, Kensington focuses on the self-employed and those with multiple or variable incomes - segments that major banks often do not serve. The business, which is based in Maidenhead and has around 600 employees, services approximately £8.7 billion of third party and related party mortgages in addition to the KMC Mortgage Portfolio. Kensington originated approximately £1.9 billion of mortgages in the year ended 31 March 2022. Under the joint ownership of Blackstone and Sixth Street, Kensington has improved its processes and expanded its product offerings to become a market leader in specialist lending to the self-employed, first-time buyers, older borrowers and customers with multiple sources of income. The business is also recognised in the industry for having a market-leading data and technology platform, which has facilitated profitable growth, product innovation and exceptional loan underwriting performance. The business has grown its originations at a compound annual growth rate of 22% since the acquisition in 2015. Mark Arnold, CEO of Kensington Mortgages, commented: "This sale marks the start of an exciting new chapter of growth for Kensington. We have a strong track-record in the specialist mortgage space, using our proprietary data and tech platform to innovate and grow, and now is a natural point to bring in a partner who can help us to drive our next expansion phase. As a major UK bank with a broad reach and offering, Barclays is well-placed to support this expansion, whilst the sale will allow it to differentiate itself as a 'mainstream specialist' and offer a range of mortgage solutions not available from competitors." Matt Hammerstein, CEO of Barclays Bank UK PLC, commented: "The transaction reinforces our commitment to the UK residential mortgage market and presents an exciting opportunity to broaden our product range and capabilities. KMC is a best-in-class specialist mortgage lender with an established track record in the UK market, strong broker and customer relationships and data analytics capabilities. KMC complements our existing UK mortgage business and broker relationships through the addition of a specialist prime mortgage originator and the utilisation of our strong UK funding base. We look forward to KMC management and employees becoming part of the Barclays group." Qasim Abbas, Senior Managing Director, Blackstone Tactical Opportunities, said: "Kensington's success in becoming one of the UK's leading specialist mortgage lenders is testament to the quality of its products, the resilience of its business model and the excellence of its management team. In particular, their collective strength in harnessing the power of data science and analytics, prudent risk management and always providing their customers with the right product to suit their individual needs has been key to the evolution of their business. We wish them the very best as they enter an exciting new chapter." Michael Muscolino, Partner at Sixth Street, said: "We want to thank management and the entire Kensington team for their dedication and collaboration over the past decade in building the platform into a market leader. Our focus on using data to drive consistent innovation allowed us to create new products and broaden mortgage access while maintaining exceptional underwriting standards. We wish the company great continued success with its new partners at Barclays." About Kensington Mortgages Kensington Mortgages was founded in 1995. The business was acquired by Blackstone and Sixth Street Partners in 2015, initiating a period of considerable growth and investment. The mortgage servicing business Acenden was also acquired by the same investors and merged with Kensington, creating a broader UK mortgage business. Since the acquisition, Kensington has more than tripled the number of underwriters it employs and almost quadrupled its origination volumes. Kensington lent £1.9bn in new mortgages for the year ended 31st March 2022. A clear period of growth was initiated with the arrival of Mark Arnold as CEO in April 2018. Under the guidance of the leadership team, Kensington consolidated a number of disparate legacy brands under a revitalised Kensington identity, launched a best-in-class, data and analytics driven and highly scalable integrated technology platform, sharpened its market positioning and launched a range of new and innovative products. These include mortgages for public sector workers, products that reward borrowers for improving the environmental credentials of their home and a new fixed for term mortgage where monthly payments remain fixed for the entire term of the loan. The business is now clearly established as a leading specialist mortgage lender, with a strong market position as a lender to the self-employed, younger borrowers, older borrowers and those with more complex personal circumstances. The brand has a 4.4-star consumer rating on Trustpilot. The business has very strong credit controls. Only 19 loans issued by Kensington Mortgages since 2010 have gone into default, with the total cumulative losses on those loans amounting to just £252,000. About Barclays Group Barclays PLC is a British universal bank. It is diversified by business, by different types of customer and client, and geography. Its businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. For further information about Barclays, please visit its website home.barclays . About Blackstone Blackstone is the world's largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $915 billion in assets under management include investment vehicles focused onprivate equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis.Further information is available at . onLinkedIn ,Twitter , andInstagram . About Sixth Street Sixth Street is a global investment firm with over $60 billion in assets under management and committed capital. The firm uses its long-term flexible capital, data-enabled capabilities, and One Team culture to develop themes and offer solutions to companies across all stages of growth. Sixth Street's London-based presence was formed in 2011 to invest in businesses and assets across Europe. Founded in 2009, Sixth Street has more than 400 team members including over 180 investment professionals around the world. For more information, visit or follow Sixth Street on LinkedIn . Notes to Editors For Kensington Mortgages: Jess Gill (0) (0) For Barclays: Oliver Palca (0) For Blackstone: (0) Louis Clark (0) For Sixth Street: Patrick Clifford +1 Gavin Davis (0)
Dec 10, 2025
Full time
Blackstone and Sixth Street Agree Sale of Kensington Mortgages to Barclays Bank UK PLC London, 24 June 2022 - Kensington Mortgages ("Kensington"), the fast-growing specialist mortgage lender, has today announced a sale to Barclays Bank UK PLC ("Barclays"). The sale follows an auction process that attracted interest from a broad range of bidders. Barclays is acquiring the business from funds affiliated with Blackstone Tactical Opportunities ("Blackstone") and Sixth Street, which have jointly owned the business since 2015 during which time Kensington enjoyed an extended period of accelerated growth. The transaction is subject to regulatory approval. Barclays is acquiring Kensington Mortgage Company Limited ("KMC"), Kensington Mortgage Services Limited ("KMS") and a portfolio of UK mortgages consisting primarily of mortgages originated by KMC from October 2021 to completion of the acquisition of KMC and KMS (the "KMC Mortgage Portfolio"). The acquisition will allow Barclays to become one of the few major banks with a specialist mortgage offering. Kensington is a leading UK specialist residential mortgage lender focused on providing mortgages via brokers to borrowers with complex incomes. Using a combination of proprietary technology, data analytics and human insight to design products and make lending decisions, Kensington focuses on the self-employed and those with multiple or variable incomes - segments that major banks often do not serve. The business, which is based in Maidenhead and has around 600 employees, services approximately £8.7 billion of third party and related party mortgages in addition to the KMC Mortgage Portfolio. Kensington originated approximately £1.9 billion of mortgages in the year ended 31 March 2022. Under the joint ownership of Blackstone and Sixth Street, Kensington has improved its processes and expanded its product offerings to become a market leader in specialist lending to the self-employed, first-time buyers, older borrowers and customers with multiple sources of income. The business is also recognised in the industry for having a market-leading data and technology platform, which has facilitated profitable growth, product innovation and exceptional loan underwriting performance. The business has grown its originations at a compound annual growth rate of 22% since the acquisition in 2015. Mark Arnold, CEO of Kensington Mortgages, commented: "This sale marks the start of an exciting new chapter of growth for Kensington. We have a strong track-record in the specialist mortgage space, using our proprietary data and tech platform to innovate and grow, and now is a natural point to bring in a partner who can help us to drive our next expansion phase. As a major UK bank with a broad reach and offering, Barclays is well-placed to support this expansion, whilst the sale will allow it to differentiate itself as a 'mainstream specialist' and offer a range of mortgage solutions not available from competitors." Matt Hammerstein, CEO of Barclays Bank UK PLC, commented: "The transaction reinforces our commitment to the UK residential mortgage market and presents an exciting opportunity to broaden our product range and capabilities. KMC is a best-in-class specialist mortgage lender with an established track record in the UK market, strong broker and customer relationships and data analytics capabilities. KMC complements our existing UK mortgage business and broker relationships through the addition of a specialist prime mortgage originator and the utilisation of our strong UK funding base. We look forward to KMC management and employees becoming part of the Barclays group." Qasim Abbas, Senior Managing Director, Blackstone Tactical Opportunities, said: "Kensington's success in becoming one of the UK's leading specialist mortgage lenders is testament to the quality of its products, the resilience of its business model and the excellence of its management team. In particular, their collective strength in harnessing the power of data science and analytics, prudent risk management and always providing their customers with the right product to suit their individual needs has been key to the evolution of their business. We wish them the very best as they enter an exciting new chapter." Michael Muscolino, Partner at Sixth Street, said: "We want to thank management and the entire Kensington team for their dedication and collaboration over the past decade in building the platform into a market leader. Our focus on using data to drive consistent innovation allowed us to create new products and broaden mortgage access while maintaining exceptional underwriting standards. We wish the company great continued success with its new partners at Barclays." About Kensington Mortgages Kensington Mortgages was founded in 1995. The business was acquired by Blackstone and Sixth Street Partners in 2015, initiating a period of considerable growth and investment. The mortgage servicing business Acenden was also acquired by the same investors and merged with Kensington, creating a broader UK mortgage business. Since the acquisition, Kensington has more than tripled the number of underwriters it employs and almost quadrupled its origination volumes. Kensington lent £1.9bn in new mortgages for the year ended 31st March 2022. A clear period of growth was initiated with the arrival of Mark Arnold as CEO in April 2018. Under the guidance of the leadership team, Kensington consolidated a number of disparate legacy brands under a revitalised Kensington identity, launched a best-in-class, data and analytics driven and highly scalable integrated technology platform, sharpened its market positioning and launched a range of new and innovative products. These include mortgages for public sector workers, products that reward borrowers for improving the environmental credentials of their home and a new fixed for term mortgage where monthly payments remain fixed for the entire term of the loan. The business is now clearly established as a leading specialist mortgage lender, with a strong market position as a lender to the self-employed, younger borrowers, older borrowers and those with more complex personal circumstances. The brand has a 4.4-star consumer rating on Trustpilot. The business has very strong credit controls. Only 19 loans issued by Kensington Mortgages since 2010 have gone into default, with the total cumulative losses on those loans amounting to just £252,000. About Barclays Group Barclays PLC is a British universal bank. It is diversified by business, by different types of customer and client, and geography. Its businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by its service company which provides technology, operations and functional services across the Group. For further information about Barclays, please visit its website home.barclays . About Blackstone Blackstone is the world's largest alternative asset manager. We seek to create positive economic impact and long-term value for our investors, the companies we invest in, and the communities in which we work. We do this by using extraordinary people and flexible capital to help companies solve problems. Our $915 billion in assets under management include investment vehicles focused onprivate equity, real estate, public debt and equity, infrastructure, life sciences, growth equity, opportunistic, non-investment grade credit, real assets and secondary funds, all on a global basis.Further information is available at . onLinkedIn ,Twitter , andInstagram . About Sixth Street Sixth Street is a global investment firm with over $60 billion in assets under management and committed capital. The firm uses its long-term flexible capital, data-enabled capabilities, and One Team culture to develop themes and offer solutions to companies across all stages of growth. Sixth Street's London-based presence was formed in 2011 to invest in businesses and assets across Europe. Founded in 2009, Sixth Street has more than 400 team members including over 180 investment professionals around the world. For more information, visit or follow Sixth Street on LinkedIn . Notes to Editors For Kensington Mortgages: Jess Gill (0) (0) For Barclays: Oliver Palca (0) For Blackstone: (0) Louis Clark (0) For Sixth Street: Patrick Clifford +1 Gavin Davis (0)
Compliance Officer (Investment Products) Please note that this opportunity requires relocation to our Luxembourg office. About Satispay Satispay was born to revolutionise everyday payments - making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money. We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we're just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go. If you're looking for more than just your next job - if you want to build something impactful with a talented team - you're in the right place. What you'll be doing As a Compliance Officer (Investment Products), you'll play a key role in ensuring our compliance with all applicable regulations, particularly within the investment products landscape. Here's what your day-to-day will look like: Compliance Framework - Support the Compliance Officer in charge of the Compliance function in implementing and maintaining a robust Compliance Monitoring Programme to ensure adherence to all applicable regulations. Perform second-line of-defense controls, highlight weaknesses, and issue recommendations. Risk Management - Identify, assess, and mitigate compliance risks associated with existing and new investment products, including the specific risks presented by crypto-assets. Support the management of compliance incidents. Horizon scanning and Advisory - Monitor changes in laws and regulations and advise the Authorised Management and the Product teams on business impacts. Regulatory strategy & Licensing - Contribute to the regulatory strategy and support future license extension processes. Policies and procedures framework - Assist in drafting, updating, and maintaining compliance policies. Regulatory reporting - Support in timely and accurate regulatory reporting, including the CSSF annual questionnaire on financial crime. Interaction with regulators and auditors - Support interactions with regulators on matters related to investment services, inspections, and periodic updates. Assist in coordinating and preparing responses for audits. Training - Assist in developing and help deliver compliance training programs for employees. Reporting - Support in drafting regular reports on Compliance matters to the Authorised Management and Board of Directors. Expect challenges, collaboration, and the freedom to bring your ideas to life. Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow. Who we're looking for We need a problem solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you? Compliance experience - 3 5 years in a regulated financial institution (e.g., bank, EMI, PI, MiFID investment firm, ManCo, or VASP) in Luxembourg or Europe. Regulatory knowledge - experience working within a compliance framework is required; direct exposure to audits and inspections is a strong plus. Regulatory understanding - European regulations, including MiFID 2 and ideally MiCA, and Luxembourg laws applicable to Investment firms. Interest in fintech and investments - including virtual assets, with a strong understanding of technology driven environments (e.g., automated onboarding, transaction monitoring tools). AML/CFT knowledge - including transaction monitoring and international financial sanctions. Organizational skills - ability to work independently. Curiosity and proactivity - a drive to learn and take initiative. Fluent in English - both written and spoken. Excellent communication and writing skills - convey complex information clearly and concisely. Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply. Our benefits & perks We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That's why we created Satispay CareAbout, our way of making sure you're supported in your well-being, growth, and finances: CareAbout health & well-being Unlimited paid time off Psychological support & mental health webinars with Serenis Flexible hybrid working system Extended parental leave Childcare leave CareAbout growth & development Professional development programmes Internal mobility program Language classes with Preply Internal workshops & training CareAbout financial support Stock Option Plan (with additional grants often provided based on performance) International relocation support Competitive salary Meal vouchers Equal-Opportunity Employer At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! Learn more about us Curious if our way of working clicks with yours? Our values and pillars aren't just fancy words on a page - they really shape everything we do. Explore them here . Sounds like your kind of place? Awesome! We'd love to hear your story.
Dec 10, 2025
Full time
Compliance Officer (Investment Products) Please note that this opportunity requires relocation to our Luxembourg office. About Satispay Satispay was born to revolutionise everyday payments - making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money. We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we're just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go. If you're looking for more than just your next job - if you want to build something impactful with a talented team - you're in the right place. What you'll be doing As a Compliance Officer (Investment Products), you'll play a key role in ensuring our compliance with all applicable regulations, particularly within the investment products landscape. Here's what your day-to-day will look like: Compliance Framework - Support the Compliance Officer in charge of the Compliance function in implementing and maintaining a robust Compliance Monitoring Programme to ensure adherence to all applicable regulations. Perform second-line of-defense controls, highlight weaknesses, and issue recommendations. Risk Management - Identify, assess, and mitigate compliance risks associated with existing and new investment products, including the specific risks presented by crypto-assets. Support the management of compliance incidents. Horizon scanning and Advisory - Monitor changes in laws and regulations and advise the Authorised Management and the Product teams on business impacts. Regulatory strategy & Licensing - Contribute to the regulatory strategy and support future license extension processes. Policies and procedures framework - Assist in drafting, updating, and maintaining compliance policies. Regulatory reporting - Support in timely and accurate regulatory reporting, including the CSSF annual questionnaire on financial crime. Interaction with regulators and auditors - Support interactions with regulators on matters related to investment services, inspections, and periodic updates. Assist in coordinating and preparing responses for audits. Training - Assist in developing and help deliver compliance training programs for employees. Reporting - Support in drafting regular reports on Compliance matters to the Authorised Management and Board of Directors. Expect challenges, collaboration, and the freedom to bring your ideas to life. Things change quickly here, so be ready to adapt, take initiative, and shape your role as we grow. Who we're looking for We need a problem solver who loves teamwork and gets things done. If you're curious and ready for real ownership, you'll fit in! Does this sound like you? Compliance experience - 3 5 years in a regulated financial institution (e.g., bank, EMI, PI, MiFID investment firm, ManCo, or VASP) in Luxembourg or Europe. Regulatory knowledge - experience working within a compliance framework is required; direct exposure to audits and inspections is a strong plus. Regulatory understanding - European regulations, including MiFID 2 and ideally MiCA, and Luxembourg laws applicable to Investment firms. Interest in fintech and investments - including virtual assets, with a strong understanding of technology driven environments (e.g., automated onboarding, transaction monitoring tools). AML/CFT knowledge - including transaction monitoring and international financial sanctions. Organizational skills - ability to work independently. Curiosity and proactivity - a drive to learn and take initiative. Fluent in English - both written and spoken. Excellent communication and writing skills - convey complex information clearly and concisely. Don't worry if you don't tick every box. We believe in the power of different viewpoints and strengths. Your unique perspective is important as we build something special. If you're passionate and can make a difference, we truly encourage you to apply. Our benefits & perks We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That's why we created Satispay CareAbout, our way of making sure you're supported in your well-being, growth, and finances: CareAbout health & well-being Unlimited paid time off Psychological support & mental health webinars with Serenis Flexible hybrid working system Extended parental leave Childcare leave CareAbout growth & development Professional development programmes Internal mobility program Language classes with Preply Internal workshops & training CareAbout financial support Stock Option Plan (with additional grants often provided based on performance) International relocation support Competitive salary Meal vouchers Equal-Opportunity Employer At Satispay, we're proud to be an equal opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs! Learn more about us Curious if our way of working clicks with yours? Our values and pillars aren't just fancy words on a page - they really shape everything we do. Explore them here . Sounds like your kind of place? Awesome! We'd love to hear your story.
Send us your CV or share the vacancy below! At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they're saving and investing, buying their first home, or planning for retirement. Job Brief As Head of Change within the Change & Platform Operations department, you will be responsible for our team of high-performing Business Analysts, Project Managers, and Change specialists. This is a leadership position focused on developing and empowering the team to support our Product and Engineering roadmap, managing our business controls, and strategically partnering with the Senior Leadership Team to support organisational change, transformation, and special projects. You will champion best practices and uplift the existing team, develop processes that enhance cross-functional collaboration, create high-quality business architecture, and lead projects. The wider department reports into the Chief Platform Officer and also includes the Product Technical team that manage regulatory change, complex technical guidance and regulatory returns, and oversight of complex processes. What You'll Do Lead a team of 10, composed of two project managers, two business change analysts, one business controls analyst, and five BAs. Own and enhance Change processes and ways of working, optimising for stakeholder assessments of value, high-quality business architecture, and team productivity. Mentor and develop the entire team, fostering a culture of excellence and providing clear development pathways for professional growth. Solve key business problems, individually or leveraging the team, that improve cross-functional productivity and efficiency, uplift capabilities, and aid business maturity. Lead complex cross-functional programmes, migrations, and projects. Support the Change & Platform Operations Director with managing our portfolio of product and engineering projects and enhancing the prioritisation, planning, and reporting processes. Build deep knowledge of our business systems and processes, enhancing how the BAs provide deep subject matter expertise to support the business. Manage and improve our business control environment, mitigating risks and ensuring 100% compliance across our Operational Resilience, Business Continuity, and wider control responsibilities. Support wider teams and the Senior Leadership Team, individually and leveraging your team, with ad-hoc project initiatives and resource gaps where required. What's in it for you? Opportunity to join a fast-growing, award-winning and super ambitious startup Work with a friendly team of highly motivated individuals Be in an environment where you are listened to and can actually have an impact Thriving collaborative and inclusive company culture Mission + Functional team socials every 8 weeks Company shares Company pension scheme Hybrid working environment Home office furniture allowance Personal Annual Learning and Development budget Private Medical Insurance Health Cash Plan (cashback on visits to the dentist & opticians etc) Cycle to work scheme Wellhub subscription to a variety of gyms and wellbeing apps Enhanced parental pay & leave 25 days holiday + bank holidays with additional days added with length of service. Our office is in London, by the Oxo Tower Our Commitment to DE&I At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential. Working Policy: We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK. Visa Sponsorship: At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications. Please read before you apply! Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants' personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would like to reach us then please email:. If you would rather we did not keep your details on file, you can contact us at: Capital at risk. All investing should be for the longer term. The value of your investments can go up and down, and you may get back less than you invest. Tax treatment depends on individual circumstances and may be subject to change in the future. A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement, and you may get back less than you paid into your Lifetime ISA. Your home may be repossessed if you do not keep up repayments on your mortgage. Payments you make into your pension won't be accessible until the minimum pension age (currently 55, increasing to age 57 from 2028). Tax treatment depends on individual circumstances and may be subject to change in the future. For Business Saver: T&Cs apply. Max one withdrawal per day.
Dec 09, 2025
Full time
Send us your CV or share the vacancy below! At Moneybox, our mission is to give everyone the means to get more out of life. We're guided by our belief that wealth isn't about the money, it's about the means to more - more freedom, opportunities, possibilities, and peace of mind. Moneybox is an award-winning wealth management platform, helping over one and a half million people build wealth throughout their lives, whether they're saving and investing, buying their first home, or planning for retirement. Job Brief As Head of Change within the Change & Platform Operations department, you will be responsible for our team of high-performing Business Analysts, Project Managers, and Change specialists. This is a leadership position focused on developing and empowering the team to support our Product and Engineering roadmap, managing our business controls, and strategically partnering with the Senior Leadership Team to support organisational change, transformation, and special projects. You will champion best practices and uplift the existing team, develop processes that enhance cross-functional collaboration, create high-quality business architecture, and lead projects. The wider department reports into the Chief Platform Officer and also includes the Product Technical team that manage regulatory change, complex technical guidance and regulatory returns, and oversight of complex processes. What You'll Do Lead a team of 10, composed of two project managers, two business change analysts, one business controls analyst, and five BAs. Own and enhance Change processes and ways of working, optimising for stakeholder assessments of value, high-quality business architecture, and team productivity. Mentor and develop the entire team, fostering a culture of excellence and providing clear development pathways for professional growth. Solve key business problems, individually or leveraging the team, that improve cross-functional productivity and efficiency, uplift capabilities, and aid business maturity. Lead complex cross-functional programmes, migrations, and projects. Support the Change & Platform Operations Director with managing our portfolio of product and engineering projects and enhancing the prioritisation, planning, and reporting processes. Build deep knowledge of our business systems and processes, enhancing how the BAs provide deep subject matter expertise to support the business. Manage and improve our business control environment, mitigating risks and ensuring 100% compliance across our Operational Resilience, Business Continuity, and wider control responsibilities. Support wider teams and the Senior Leadership Team, individually and leveraging your team, with ad-hoc project initiatives and resource gaps where required. What's in it for you? Opportunity to join a fast-growing, award-winning and super ambitious startup Work with a friendly team of highly motivated individuals Be in an environment where you are listened to and can actually have an impact Thriving collaborative and inclusive company culture Mission + Functional team socials every 8 weeks Company shares Company pension scheme Hybrid working environment Home office furniture allowance Personal Annual Learning and Development budget Private Medical Insurance Health Cash Plan (cashback on visits to the dentist & opticians etc) Cycle to work scheme Wellhub subscription to a variety of gyms and wellbeing apps Enhanced parental pay & leave 25 days holiday + bank holidays with additional days added with length of service. Our office is in London, by the Oxo Tower Our Commitment to DE&I At Moneybox, we promote, support and celebrate inclusion, diversity and equity for all, so that everyone can bring their full selves to work. We believe that diversity drives innovation, and that if our team is representative of our community of customers, we can better support their needs. To ensure our recruitment processes provide an equal opportunity for all applicants to succeed, we encourage you to let us know if there are any adjustments that we can make. We are open-minded and always willing to go the extra mile to ensure all applicants can present their full self and potential. Working Policy: We have a hybrid policy that includes 2 days from our London office and 3 from home. If the role states it is either hybrid or remote candidates must be based within the UK. Visa Sponsorship: At this time we cannot offer visa sponsorship for this role and we cannot consider overseas applications. Please read before you apply! Please note if offered a position, the offer is conditional and subject to the receipt of satisfactory pre-employment checks which we will conduct such as criminal record and adverse credit history checks. As a regulated financial business, an adverse financial history could impact your suitability for the role. If you are aware of anything that could affect your suitability for the role, please let us know in advance. By sending us your application you acknowledge and agree to Moneybox using your personal data as described below. We collect applicants' personal data to manage our recruitment related activities. Consequently, we may use your personal data to evaluate your application, to select and shortlist applicants, to set up and conduct interviews and tests, to evaluate and assess the results, and as is otherwise needed in the recruitment process generally.We do not share your personal data with unauthorised third parties. However, we may, if necessary, share your personal data to carefully selected third parties acting on our behalf. This may include transfers to servers and databases outside the country where you provided us with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are unsuccessful in your application, we may keep your details on file so that we can tell you about other suitable vacancies which may be of interest to you when they arise in the future. If you would like to reach us then please email:. If you would rather we did not keep your details on file, you can contact us at: Capital at risk. All investing should be for the longer term. The value of your investments can go up and down, and you may get back less than you invest. Tax treatment depends on individual circumstances and may be subject to change in the future. A 25% government penalty applies if you withdraw money from a Lifetime ISA for any reason other than buying your first home (up to £450,000) or for retirement, and you may get back less than you paid into your Lifetime ISA. Your home may be repossessed if you do not keep up repayments on your mortgage. Payments you make into your pension won't be accessible until the minimum pension age (currently 55, increasing to age 57 from 2028). Tax treatment depends on individual circumstances and may be subject to change in the future. For Business Saver: T&Cs apply. Max one withdrawal per day.
Why this role exists We deliver practical legal support that changes lives. To grow responsibly, we need a COO to build operational excellence and keep systems ready to scale. What you will lead • Financial leadership Build, manage and monitor the annual budget; lead forecasting and cashflow; produce reports; oversee accounting, payments, payroll and invoicing; maintain strong controls and compliance; track restricted funds; support grant bids and donor reporting. • Day-to-day operations Maintain efficient systems across casework, admin and volunteers; design policies, SOPs and QA; oversee IT, digital tools and case management; ensure GDPR-compliant data handling; lead operational responses to risk and regulation. • Strategy and organisational development Work with the Executive Director on strategy; lead service development, scaling projects and national expansion; improve volunteer pathways, client experience and internal processes; provide data-driven insight for the Board. • People, volunteers and HR Support recruitment, onboarding and retention; develop clear HR processes and documentation; ensure supervision, wellbeing and safeguarding frameworks. • Governance, risk and compliance Manage risk registers and mitigation plans; lead internal audits and quality reviews; prepare Board papers; ensure compliance with legal, regulatory and charity requirements. You ll thrive here if you show • Ownership and follow-through: you take responsibility and land the work. • Planning under pressure: you bring order, rhythm and clarity. • Bold, informed judgement: you improve systems based on evidence, not habit. • Entrepreneurial drive: you simplify, standardise and scale what works. • Inclusive practice: you design operations that are easier to use and safer to deliver. • Clear communication: you turn complexity into simple actions and updates. • Team-building and collaboration: you help staff and volunteers succeed together. • Constant learning: you refine processes and leave usable documentation. What you will bring • Significant operational leadership in a non-profit, legal, community or mission-driven setting. • Strong financial management across budgeting, forecasting, reporting and controls. • Ability to build robust systems in a small but scaling organisation. • Strategic, organised and analytical working style. • Confident people leadership and clear communication. • Understanding of governance, safeguarding, risk and regulatory compliance. • Commitment to trans equality, dignity and client-centred practice. Helpful extras • Experience in legal services or legal operations. • Managing grants or donor-funded programmes. • Experience scaling an organisation or building new infrastructure. • Knowledge of trans community needs and support services. Practicalities • Hours: part time, with occasional evenings or weekends around live moments. • Location: Central London base with sensible hybrid flexibility. • Reporting line: Executive Director. • Salary: based on experience and time commitment. The Co-Founders Mindset We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career. Our Recruitment Criteria Ownership and follow-through You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would. Bold, informed judgement You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it. Entrepreneurial drive You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines. Planning under pressure You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver. Inclusive practice You design work that is easier for others to take part in with people who face barriers in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved. Clear communication You write and speak in plain English and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don t get offended and see it as a chance to improve. Team-building and collaboration You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger. Constant learning You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better. • Team-building and collaboration: you lead creatives and volunteers well. • Constant learning: you test, measure and iterate. What you will bring • A strong portfolio showing strategy-led creative across static, motion and copy. • Three or more years in creative communications or campaigns (agency, newsroom, charity or in-house). • Confident in Adobe Creative Cloud and either Figma or similar; comfortable with short-form video editing and basic motion. • Platform literacy across Instagram, LinkedIn, TikTok and YouTube, and working knowledge of analytics and paid promotion. • Clear writing and an ear for tone; calm leadership and useable feedback. • Sound judgement on reputation, privacy, GDPR and consent. • Commitment to trans-led practice and the communities we serve. Helpful extras • Clinic or not-for-profit experience. • Familiarity with gender recognition, healthcare advocacy, discrimination, housing and employment. • Basic SEO and email automation. Practicalities • Hours: full time, with occasional evenings or weekends around live moments. • Location: Central London base with sensible hybrid flexibility. • Salary: £25,000. • Reporting line: Executive Director. The Co-Founders Mindset We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career. Our Recruitment Criteria Ownership and follow-through You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would. Bold, informed judgement You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it. Entrepreneurial drive You spot openings other people miss and turn ideas into useful services . click apply for full job details
Dec 05, 2025
Full time
Why this role exists We deliver practical legal support that changes lives. To grow responsibly, we need a COO to build operational excellence and keep systems ready to scale. What you will lead • Financial leadership Build, manage and monitor the annual budget; lead forecasting and cashflow; produce reports; oversee accounting, payments, payroll and invoicing; maintain strong controls and compliance; track restricted funds; support grant bids and donor reporting. • Day-to-day operations Maintain efficient systems across casework, admin and volunteers; design policies, SOPs and QA; oversee IT, digital tools and case management; ensure GDPR-compliant data handling; lead operational responses to risk and regulation. • Strategy and organisational development Work with the Executive Director on strategy; lead service development, scaling projects and national expansion; improve volunteer pathways, client experience and internal processes; provide data-driven insight for the Board. • People, volunteers and HR Support recruitment, onboarding and retention; develop clear HR processes and documentation; ensure supervision, wellbeing and safeguarding frameworks. • Governance, risk and compliance Manage risk registers and mitigation plans; lead internal audits and quality reviews; prepare Board papers; ensure compliance with legal, regulatory and charity requirements. You ll thrive here if you show • Ownership and follow-through: you take responsibility and land the work. • Planning under pressure: you bring order, rhythm and clarity. • Bold, informed judgement: you improve systems based on evidence, not habit. • Entrepreneurial drive: you simplify, standardise and scale what works. • Inclusive practice: you design operations that are easier to use and safer to deliver. • Clear communication: you turn complexity into simple actions and updates. • Team-building and collaboration: you help staff and volunteers succeed together. • Constant learning: you refine processes and leave usable documentation. What you will bring • Significant operational leadership in a non-profit, legal, community or mission-driven setting. • Strong financial management across budgeting, forecasting, reporting and controls. • Ability to build robust systems in a small but scaling organisation. • Strategic, organised and analytical working style. • Confident people leadership and clear communication. • Understanding of governance, safeguarding, risk and regulatory compliance. • Commitment to trans equality, dignity and client-centred practice. Helpful extras • Experience in legal services or legal operations. • Managing grants or donor-funded programmes. • Experience scaling an organisation or building new infrastructure. • Knowledge of trans community needs and support services. Practicalities • Hours: part time, with occasional evenings or weekends around live moments. • Location: Central London base with sensible hybrid flexibility. • Reporting line: Executive Director. • Salary: based on experience and time commitment. The Co-Founders Mindset We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career. Our Recruitment Criteria Ownership and follow-through You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would. Bold, informed judgement You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it. Entrepreneurial drive You spot openings other people miss and turn ideas into useful services, processes or campaigns. You move decisively and get others working on the plan alongside you with clear roles and timelines. Planning under pressure You keep priorities straight when time is tight. You organise people and tasks, set simple checkpoints, communicate early when plans shift and always deliver. Inclusive practice You design work that is easier for others to take part in with people who face barriers in mind. You identify what is getting in the way, make practical changes that remove those barriers, and check the effect with the people involved. Clear communication You write and speak in plain English and adjust tone and detail to suit clients, volunteers, partners and the public. You choose the right format for the moment and make it easy for people to act on what you say. You like feedback, don t get offended and see it as a chance to improve. Team-building and collaboration You bring people with you and help groups perform well together. You draw in volunteers who believe in the mission and care about our clients, set shared expectations, handle disagreements well, and leave relationships stronger. Constant learning You improve your own practice and the system around you. You reflect honestly on what worked and what did not, learn quickly, and turn that learning into simple tools or habits that make future work better. • Team-building and collaboration: you lead creatives and volunteers well. • Constant learning: you test, measure and iterate. What you will bring • A strong portfolio showing strategy-led creative across static, motion and copy. • Three or more years in creative communications or campaigns (agency, newsroom, charity or in-house). • Confident in Adobe Creative Cloud and either Figma or similar; comfortable with short-form video editing and basic motion. • Platform literacy across Instagram, LinkedIn, TikTok and YouTube, and working knowledge of analytics and paid promotion. • Clear writing and an ear for tone; calm leadership and useable feedback. • Sound judgement on reputation, privacy, GDPR and consent. • Commitment to trans-led practice and the communities we serve. Helpful extras • Clinic or not-for-profit experience. • Familiarity with gender recognition, healthcare advocacy, discrimination, housing and employment. • Basic SEO and email automation. Practicalities • Hours: full time, with occasional evenings or weekends around live moments. • Location: Central London base with sensible hybrid flexibility. • Salary: £25,000. • Reporting line: Executive Director. The Co-Founders Mindset We are building a trans rights revolution at the Trans Legal Clinic. We deliver work that changes outcomes for people, case by case and system by system. That calls for a particular mindset. We call it the co-founder mindset. Co-founders take the mission personally, set the pace, turn ideas into working services and campaigns, bring others with them, and make change you can point to. Co-founders are entrepreneurial: they spot openings others miss, move decisively, and create momentum. Co-founders build teams, drawing in volunteers who believe in our mission, care deeply about our clients, enjoy working with us, and keep one another going. Co-founders are bold: they are willing to innovate, to be first, and to change the status quo; they check the source, avoid assumptions, solve problems, make firm, collaborative, evidence-based decisions, and take responsibility for results. Co-founders are pioneers. If you want responsibility, pace, and the chance to pioneer new routes to justice and public impact, this is the place to build your career. Our Recruitment Criteria Ownership and follow-through You are a self-starter who owns tasks and takes responsibility without waiting to be asked. You carry your work through to a tangible result. You define the problem, set a course, keep the right people informed, and deliver what you said you would. Bold, informed judgement You are willing to change accepted practice when the evidence supports it. You check primary sources rather than rely on assumptions, weigh real options and risks, make a clear, evidence-based, collaborative decision, and stand behind it. Entrepreneurial drive You spot openings other people miss and turn ideas into useful services . click apply for full job details
