ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Some people scroll past a clunky, manual process you stare at it and think, this could run itself! That is who we are looking for. Apogee built its name in Managed Print. Now we are pushing hard into Managed IT and intelligent automation. We do not need a pure technologist sitting in a corner building features. We need someone commercially sharp. Curious. Slightly restless. Someone who understands platforms such as DocuWare, Acora, Ricoh and Tungsten - and can spot where a smart workflow or automation tool could genuinely change how a client operates. This is about instinct as much as expertise. The role You will own our Process Automation portfolio. You will sit between vendors with ambitious roadmaps and a sales team that knows how to win - and make the two click! If you find a new application, you will pressure-test it properly: Is this solving a real problem or just looking clever? Will clients pay for it? Can we deliver it brilliantly You will not just suggest ideas. You will carry them. What you will actually be doing Vendor matchmaking - You will build proper relationships, not transactional ones. You will challenge vendors. You will ask what is coming next. You will know before others do. Shaping the case - You will take opportunities to the Technical Steering Group with clarity. ROI mapped. Delivery model defined. Risks understood. If it is approved, you will know exactly why. Owning the launch - No dusty product launches. You will work with Sales Enablement and Directors to make sure teams understand the story, the value, and the angle. You will sit with Pre-Sales to shape real solutions. You will stay close until revenue proves the model works. Sector focus - You will adapt solutions for Commercial, Strategic and Public Sector clients - including alignment with NHS transformation priorities where relevant. One size does not fit all. Retention thinking - You will think beyond signature. The goal is to make automation indispensable - so when renewal comes around, removing it would feel like switching off the lights. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Experience launching and commercialising digital, automation or IT-enabled services within Managed Services, SaaS, workflow or document environments. Strong commercial judgement - you can build a clear business case, challenge assumptions, and balance opportunity with risk. Technical fluency - you understand how automation solutions integrate into wider IT estates (APIs, cloud, security, delivery models) without needing to build them yourself. Confidence working cross-functionally - Sales, Pre-Sales, Operations, Finance and senior stakeholders. Ability to translate complex technology into simple, compelling propositions that sales teams can confidently take to market. A focus on repeatability, margin and retention - not one-off wins. We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.
Mar 24, 2026
Full time
ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Some people scroll past a clunky, manual process you stare at it and think, this could run itself! That is who we are looking for. Apogee built its name in Managed Print. Now we are pushing hard into Managed IT and intelligent automation. We do not need a pure technologist sitting in a corner building features. We need someone commercially sharp. Curious. Slightly restless. Someone who understands platforms such as DocuWare, Acora, Ricoh and Tungsten - and can spot where a smart workflow or automation tool could genuinely change how a client operates. This is about instinct as much as expertise. The role You will own our Process Automation portfolio. You will sit between vendors with ambitious roadmaps and a sales team that knows how to win - and make the two click! If you find a new application, you will pressure-test it properly: Is this solving a real problem or just looking clever? Will clients pay for it? Can we deliver it brilliantly You will not just suggest ideas. You will carry them. What you will actually be doing Vendor matchmaking - You will build proper relationships, not transactional ones. You will challenge vendors. You will ask what is coming next. You will know before others do. Shaping the case - You will take opportunities to the Technical Steering Group with clarity. ROI mapped. Delivery model defined. Risks understood. If it is approved, you will know exactly why. Owning the launch - No dusty product launches. You will work with Sales Enablement and Directors to make sure teams understand the story, the value, and the angle. You will sit with Pre-Sales to shape real solutions. You will stay close until revenue proves the model works. Sector focus - You will adapt solutions for Commercial, Strategic and Public Sector clients - including alignment with NHS transformation priorities where relevant. One size does not fit all. Retention thinking - You will think beyond signature. The goal is to make automation indispensable - so when renewal comes around, removing it would feel like switching off the lights. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Experience launching and commercialising digital, automation or IT-enabled services within Managed Services, SaaS, workflow or document environments. Strong commercial judgement - you can build a clear business case, challenge assumptions, and balance opportunity with risk. Technical fluency - you understand how automation solutions integrate into wider IT estates (APIs, cloud, security, delivery models) without needing to build them yourself. Confidence working cross-functionally - Sales, Pre-Sales, Operations, Finance and senior stakeholders. Ability to translate complex technology into simple, compelling propositions that sales teams can confidently take to market. A focus on repeatability, margin and retention - not one-off wins. We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.
ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Some people scroll past a clunky, manual process you stare at it and think, this could run itself! That is who we are looking for. Apogee built its name in Managed Print. Now we are pushing hard into Managed IT and intelligent automation. We do not need a pure technologist sitting in a corner building features. We need someone commercially sharp. Curious. Slightly restless. Someone who understands platforms such as DocuWare, Acora, Ricoh and Tungsten - and can spot where a smart workflow or automation tool could genuinely change how a client operates. This is about instinct as much as expertise. The role You will own our Process Automation portfolio. You will sit between vendors with ambitious roadmaps and a sales team that knows how to win - and make the two click! If you find a new application, you will pressure-test it properly: Is this solving a real problem or just looking clever? Will clients pay for it? Can we deliver it brilliantly You will not just suggest ideas. You will carry them. What you will actually be doing Vendor matchmaking - You will build proper relationships, not transactional ones. You will challenge vendors. You will ask what is coming next. You will know before others do. Shaping the case - You will take opportunities to the Technical Steering Group with clarity. ROI mapped. Delivery model defined. Risks understood. If it is approved, you will know exactly why. Owning the launch - No dusty product launches. You will work with Sales Enablement and Directors to make sure teams understand the story, the value, and the angle. You will sit with Pre-Sales to shape real solutions. You will stay close until revenue proves the model works. Sector focus - You will adapt solutions for Commercial, Strategic and Public Sector clients - including alignment with NHS transformation priorities where relevant. One size does not fit all. Retention thinking - You will think beyond signature. The goal is to make automation indispensable - so when renewal comes around, removing it would feel like switching off the lights. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Experience launching and commercialising digital, automation or IT-enabled services within Managed Services, SaaS, workflow or document environments. Strong commercial judgement - you can build a clear business case, challenge assumptions, and balance opportunity with risk. Technical fluency - you understand how automation solutions integrate into wider IT estates (APIs, cloud, security, delivery models) without needing to build them yourself. Confidence working cross-functionally - Sales, Pre-Sales, Operations, Finance and senior stakeholders. Ability to translate complex technology into simple, compelling propositions that sales teams can confidently take to market. A focus on repeatability, margin and retention - not one-off wins. We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.
Mar 24, 2026
Full time
ABOUT US With over 30 years of expertise, Apogee transforms how organisations of every size and sector manage their IT - delivering everything they need through one seamless point of contact. As an independent subsidiary of HP Inc., we combine the agility of a specialist provider with the power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS Some people scroll past a clunky, manual process you stare at it and think, this could run itself! That is who we are looking for. Apogee built its name in Managed Print. Now we are pushing hard into Managed IT and intelligent automation. We do not need a pure technologist sitting in a corner building features. We need someone commercially sharp. Curious. Slightly restless. Someone who understands platforms such as DocuWare, Acora, Ricoh and Tungsten - and can spot where a smart workflow or automation tool could genuinely change how a client operates. This is about instinct as much as expertise. The role You will own our Process Automation portfolio. You will sit between vendors with ambitious roadmaps and a sales team that knows how to win - and make the two click! If you find a new application, you will pressure-test it properly: Is this solving a real problem or just looking clever? Will clients pay for it? Can we deliver it brilliantly You will not just suggest ideas. You will carry them. What you will actually be doing Vendor matchmaking - You will build proper relationships, not transactional ones. You will challenge vendors. You will ask what is coming next. You will know before others do. Shaping the case - You will take opportunities to the Technical Steering Group with clarity. ROI mapped. Delivery model defined. Risks understood. If it is approved, you will know exactly why. Owning the launch - No dusty product launches. You will work with Sales Enablement and Directors to make sure teams understand the story, the value, and the angle. You will sit with Pre-Sales to shape real solutions. You will stay close until revenue proves the model works. Sector focus - You will adapt solutions for Commercial, Strategic and Public Sector clients - including alignment with NHS transformation priorities where relevant. One size does not fit all. Retention thinking - You will think beyond signature. The goal is to make automation indispensable - so when renewal comes around, removing it would feel like switching off the lights. A typical working pattern is Monday to Friday, 08:30 to 17:30, with a one-hour lunch break. SKILLS AND EXPERIENCE REQUIRED Experience launching and commercialising digital, automation or IT-enabled services within Managed Services, SaaS, workflow or document environments. Strong commercial judgement - you can build a clear business case, challenge assumptions, and balance opportunity with risk. Technical fluency - you understand how automation solutions integrate into wider IT estates (APIs, cloud, security, delivery models) without needing to build them yourself. Confidence working cross-functionally - Sales, Pre-Sales, Operations, Finance and senior stakeholders. Ability to translate complex technology into simple, compelling propositions that sales teams can confidently take to market. A focus on repeatability, margin and retention - not one-off wins. We value candidates with AI literacy - individuals who are curious about technology, comfortable exploring automation, and eager to contribute to a modern, forward-thinking business. BENEFITS Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and IVF) 2 paid days off per year for voluntary work to support our local communities Staff Reward Scheme Pension scheme Life assurance 4 x salary Sponsorship for professional development and memberships Employee Assistance Programme, including access to a virtual GP and financial wellbeing support Mental health first aider support programme Cycle2work scheme Discounted Gym Membership Eye care voucher scheme Free flu vaccinations Employee social events and recognition activities throughout the year HP Employee discount programmes Mobile phone discounts WHY JOIN APOGEE At Apogee, our values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People and Flexibility - shape everything we do. They guide how we work with clients and colleagues, drive ethical practices and create an environment where you can grow, innovate and develop your career within a progressive, expanding organisation. We are looking for inspiring individuals who want to make a real impact in their careers and the world around them. Diversity and inclusion are at the heart of our success. We know true innovation flourishes when people can be their authentic selves. As an Equal Opportunity Employer we welcome applications from all backgrounds, and we actively value different perspectives across age, gender, ethnicity, sexual orientation, disability, religion and belief. Your individuality drives our shared success, and we encourage you to bring your whole self to Apogee. We support flexibility and accessibility. If flexible working is important to you, please include this alongside your salary expectations in your application so we can discuss it early in the process. If you have a disability or health condition and require adjustments during the recruitment process, please contact our Talent Team on - we are committed to making your experience inclusive and accessible. We are proud to support the Armed Forces community. We hold a Bronze Award in the Armed Forces Covenant and welcome applications from Reservists, Veterans, Cadet Force Adult Volunteers and military families. Our award-winning customer service speaks for itself - take a look at our excellent Trustpilot reviews and our "Customer Experience Foundation Membership" accreditation. Our application form is quick and easy - no need to repeat your entire CV! Apogee may close this advert early if enough applications are received, so we encourage you to apply promptly.
We're looking for a forward-thinking Reward Project Manager to shape and deliver a modern, inclusive, and market-competitive reward offering. You'll lead a multi-phase transformation across compensation, benefits, incentives, and recognition-enhancing fairness, reinforcing customer-trust behaviours, and elevating the frontline employee experience.What you'll do Lead the end-to-end redesign of our reward strategy, ensuring alignment with business goals and cultural ambitions. Review and modernise pay structures, benchmarking compensation and designing clear progression models. Oversee a full review of employee benefits, particularly for frontline colleagues, improving relevance, inclusivity, and value. Simplify and redesign bonus, incentive, and recognition programmes to drive the right behaviours and boost engagement. Use data and modelling to assess equity, model scenarios, and track the impact of reward changes. Partner with senior leaders, People Partners, and vendors to deliver high-quality outcomes and effective change communications. What you'll bring Proven experience in Reward, ideally with frontline or operational workforce exposure. Strong technical expertise across pay, benefits, incentives, and recognition. Experience delivering complex reward redesign projects end-to-end. Excellent analytical, communication, and stakeholder-management skills. A commitment to fairness, inclusion, and culture-shaping reward design. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or reach out If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 20, 2026
Full time
We're looking for a forward-thinking Reward Project Manager to shape and deliver a modern, inclusive, and market-competitive reward offering. You'll lead a multi-phase transformation across compensation, benefits, incentives, and recognition-enhancing fairness, reinforcing customer-trust behaviours, and elevating the frontline employee experience.What you'll do Lead the end-to-end redesign of our reward strategy, ensuring alignment with business goals and cultural ambitions. Review and modernise pay structures, benchmarking compensation and designing clear progression models. Oversee a full review of employee benefits, particularly for frontline colleagues, improving relevance, inclusivity, and value. Simplify and redesign bonus, incentive, and recognition programmes to drive the right behaviours and boost engagement. Use data and modelling to assess equity, model scenarios, and track the impact of reward changes. Partner with senior leaders, People Partners, and vendors to deliver high-quality outcomes and effective change communications. What you'll bring Proven experience in Reward, ideally with frontline or operational workforce exposure. Strong technical expertise across pay, benefits, incentives, and recognition. Experience delivering complex reward redesign projects end-to-end. Excellent analytical, communication, and stakeholder-management skills. A commitment to fairness, inclusion, and culture-shaping reward design. If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or reach out If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
HR Advice Partner Leeds - hybrid Part-Time - 18.75 hours a week Permanent Summary We are currently seeking a HR Advice Partner to join our team based in Leeds. This will be supporting our Central Functions i.e., Finance, ICT, HR, Legal, Marketing . This role will be part-time - 18.75 hours a week and we are open to having a discussion on how that would be set up across the week.The role will be a great opportunity for someone who has been in a similar role and who is now seeking to embrace a new challenge and grow within a new organisation. Some of the key deliverables will include: Develop and deliver people plans aligned to organisational goals. Work closely with business leaders to understand priorities, challenges and workforce requirements. Provide expert advice on complex ER cases including disciplinary, grievance, performance, and absence cases, ensuring a fair and legally compliant approach. Coach managers on effective people management practices. Coach and support managers in identifying and developing their people to build high performing teams including performance management, succession, and talent management. Provide analysis and insight using accurate people data to support decision making. Ensure a fair and legally compliant appropriate aligned with UK employment law and our policies, procedures and practice. Strong audit capability; challenging where appropriate. Proactively identify where value can be added and opportunities for the continuous development of improved HR service provision across the business area. Implement and support overall Induction processes. Support the identification of required training and partner with L&D team to deliver solutions that build capability and support career progression. Promote a culture of wellbeing, inclusion and high performance Lead on the implementation of the engagement survey results to develop action plans to address issues and build engagement. Partner with the Reward and Benefits team to ensure salaries and benefits remain competitive against current market. Support organisational changes such as restructures, role redesign and redundancy processes leading consultation processes ensuring all statutory requirements are met and facilitating smooth change management ensuring employee engagement through transitions. What we're looking for: A strong HR generalist with a proven record of delivering in a multi-regional business. Ideally has supported Central Functions/Shared Services models. Able to apply a strong commercial focus and influence key business decisions to ensure pragmatic people outcomes. Proven to be able to work both independently and as part of a wider team. Demonstrable examples of' thinking outside of the box', provide hands - on support and challenge managers / the status quo when necessary. Proven experience in Talent Management - identifying, developing and retaining talent, including succession planning and leadership development Able to manage partnerships with the People Services Team and other specialist teams (L&D, Talent Acquisition, Reward and Benefits, Early Careers Partners, Payroll & Finance). Proven mediator, able to resolve disputes proactively and effectively. Excellent communicator - in all media with the ability to explain complex concepts clearly and concisely Highly proficient in IT (Word, Excel, PowerPoint) and very comfortable working in an IT driven environment Willing to support business areas outside of own direct functional responsibility to achieve the overall departmental objectives Able to successfully manage business change. CIPD qualified or working towards. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 19, 2026
Full time
HR Advice Partner Leeds - hybrid Part-Time - 18.75 hours a week Permanent Summary We are currently seeking a HR Advice Partner to join our team based in Leeds. This will be supporting our Central Functions i.e., Finance, ICT, HR, Legal, Marketing . This role will be part-time - 18.75 hours a week and we are open to having a discussion on how that would be set up across the week.The role will be a great opportunity for someone who has been in a similar role and who is now seeking to embrace a new challenge and grow within a new organisation. Some of the key deliverables will include: Develop and deliver people plans aligned to organisational goals. Work closely with business leaders to understand priorities, challenges and workforce requirements. Provide expert advice on complex ER cases including disciplinary, grievance, performance, and absence cases, ensuring a fair and legally compliant approach. Coach managers on effective people management practices. Coach and support managers in identifying and developing their people to build high performing teams including performance management, succession, and talent management. Provide analysis and insight using accurate people data to support decision making. Ensure a fair and legally compliant appropriate aligned with UK employment law and our policies, procedures and practice. Strong audit capability; challenging where appropriate. Proactively identify where value can be added and opportunities for the continuous development of improved HR service provision across the business area. Implement and support overall Induction processes. Support the identification of required training and partner with L&D team to deliver solutions that build capability and support career progression. Promote a culture of wellbeing, inclusion and high performance Lead on the implementation of the engagement survey results to develop action plans to address issues and build engagement. Partner with the Reward and Benefits team to ensure salaries and benefits remain competitive against current market. Support organisational changes such as restructures, role redesign and redundancy processes leading consultation processes ensuring all statutory requirements are met and facilitating smooth change management ensuring employee engagement through transitions. What we're looking for: A strong HR generalist with a proven record of delivering in a multi-regional business. Ideally has supported Central Functions/Shared Services models. Able to apply a strong commercial focus and influence key business decisions to ensure pragmatic people outcomes. Proven to be able to work both independently and as part of a wider team. Demonstrable examples of' thinking outside of the box', provide hands - on support and challenge managers / the status quo when necessary. Proven experience in Talent Management - identifying, developing and retaining talent, including succession planning and leadership development Able to manage partnerships with the People Services Team and other specialist teams (L&D, Talent Acquisition, Reward and Benefits, Early Careers Partners, Payroll & Finance). Proven mediator, able to resolve disputes proactively and effectively. Excellent communicator - in all media with the ability to explain complex concepts clearly and concisely Highly proficient in IT (Word, Excel, PowerPoint) and very comfortable working in an IT driven environment Willing to support business areas outside of own direct functional responsibility to achieve the overall departmental objectives Able to successfully manage business change. CIPD qualified or working towards. Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us: We are one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward-thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies. Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Mar 14, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Mar 14, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
personalise marketing, including social media features. Job Description Create an environment in our LEGO Retail Store in Liverpool where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance! Core Responsibilities As Store Manager for Oxford Westgate, you'll understand the demands of retail management and know how to create a welcoming environment. An inspiring leader and team builder, you'll combine confidence, passion and energy with the empathy and listening skills that make all the difference. Financially and commercially aware and a strong people manager, you'll know how to juggle tasks and collaborators with ease: Be a role model in store for guest experience and a true ambassador for the LEGO Brand. 80% of your time will be invested right on the shop floor. Ensure the execution of our service model, strive to complete all monthly mystery shops, maximise repeat business by creating NPS promoters, inspire store staff to consistently deliver outstanding branded experiences. Lead, inspire and develop teams for continued success. Recruit and develop a highly productive and collaborative team, communicate through active coaching and performance management, inspire to deliver signature experiences and ensure continuous learning by providing product knowledge and service training. Drive Store results. Meet and exceed Key Performance Indicators (CR, UPT, ATV etc.), deal with uncertainty, supervise business processes, maintain impeccable merchandising and cleanliness standards and improve efficiency & profit by maintaining sound operational practices. Build rapport and a collaborative environment within the store and with the LEGO Group partners on both operational and people aspects such as Retail Marketing, Retail operations, EHS (Health and safety) and Human Resources. Play your part in our team succeeding! The LEGO Group is a family-owned, international business and collaboration shapes everything we do. As a Store Manager for LEGO Brand Retail, you are the face of our company. You and your team will determine our brand's reputation with each guest interaction. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment. LEGO Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell. Experience in store management coming from an international retail environment High interest in learning an innovative way of retailing and delivering pinnacle brand experience Experience managing and delivering commercial result Demonstrated leadership ability and proven record of developing staff; gets a lot of happiness to develop people; experience training new staff at all levels Strong communication, interpersonal and mentoring skills Excellent time management and organisational skills Knowledge of and experience with retail POS systems and operations; knowledge in budgeting, profit & loss statements, scheduling, loss prevention and cash management is an asset Be able to work flexible hours; occasional travel may be required Typically store managers at Yellow Stores Leads a team, tasks are assigned with limited or no explanation Handling conflicts in negotiation with some guidance May manage ad-hoc projects or processes with support from senior colleaguesApplications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children's Rights.Just imagine building your dream career.Then make it real. Join the LEGO team today. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in continuing our mission to "inspire and develop the builders of tomorrow".
Feb 28, 2026
Full time
personalise marketing, including social media features. Job Description Create an environment in our LEGO Retail Store in Liverpool where creativity and imagination define the future of play and strive for outstanding results in both guest experience and sales performance! Core Responsibilities As Store Manager for Oxford Westgate, you'll understand the demands of retail management and know how to create a welcoming environment. An inspiring leader and team builder, you'll combine confidence, passion and energy with the empathy and listening skills that make all the difference. Financially and commercially aware and a strong people manager, you'll know how to juggle tasks and collaborators with ease: Be a role model in store for guest experience and a true ambassador for the LEGO Brand. 80% of your time will be invested right on the shop floor. Ensure the execution of our service model, strive to complete all monthly mystery shops, maximise repeat business by creating NPS promoters, inspire store staff to consistently deliver outstanding branded experiences. Lead, inspire and develop teams for continued success. Recruit and develop a highly productive and collaborative team, communicate through active coaching and performance management, inspire to deliver signature experiences and ensure continuous learning by providing product knowledge and service training. Drive Store results. Meet and exceed Key Performance Indicators (CR, UPT, ATV etc.), deal with uncertainty, supervise business processes, maintain impeccable merchandising and cleanliness standards and improve efficiency & profit by maintaining sound operational practices. Build rapport and a collaborative environment within the store and with the LEGO Group partners on both operational and people aspects such as Retail Marketing, Retail operations, EHS (Health and safety) and Human Resources. Play your part in our team succeeding! The LEGO Group is a family-owned, international business and collaboration shapes everything we do. As a Store Manager for LEGO Brand Retail, you are the face of our company. You and your team will determine our brand's reputation with each guest interaction. We are looking for individuals who can motivate, energize and inspire others to outstanding performance while cultivating a positive, team-oriented, safety-first environment. LEGO Brand Retail strives to foster relationships with our guests and team members that transcend generations and are as timeless as the products we sell. Experience in store management coming from an international retail environment High interest in learning an innovative way of retailing and delivering pinnacle brand experience Experience managing and delivering commercial result Demonstrated leadership ability and proven record of developing staff; gets a lot of happiness to develop people; experience training new staff at all levels Strong communication, interpersonal and mentoring skills Excellent time management and organisational skills Knowledge of and experience with retail POS systems and operations; knowledge in budgeting, profit & loss statements, scheduling, loss prevention and cash management is an asset Be able to work flexible hours; occasional travel may be required Typically store managers at Yellow Stores Leads a team, tasks are assigned with limited or no explanation Handling conflicts in negotiation with some guidance May manage ad-hoc projects or processes with support from senior colleaguesApplications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.Here is what you can expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity. Colleague Discount - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.Thank you for sharing our global commitment to Children's Rights.Just imagine building your dream career.Then make it real. Join the LEGO team today. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. Our founder Ole Kirk Kristiansen made his first wooden toy in 1932. He persevered against the odds until his business was a success. Constantly innovating, never compromising. Building, rebuilding, and striving for the best. It is this resilience and permanent sense of renewal that drives us forward. We are never still. We will always be creating, inventing, andhaving fun. Build your career brick by brick and play your part in continuing our mission to "inspire and develop the builders of tomorrow".
Planner / Senior Planner RC Frame & Groundwork Subcontractor Office Location: Near Watford £70,000 - £90,000 + Package (based on experience) PLANNER needed with Reinforced Concrete Frame & Groundwork subcontractor experience for an immediately available position. About the Employer: Having been established for over 30 years within the specialist field of concrete frames and groundworks, this business is one of the leading names within this field. Current turnover is around £80m per annum. They currently complete packages ranging in value from £5m up to £30m each on a mixture of residential and commercial projects throughout London and the surrounding areas. This business prides itself on its positive brand across the whole industry. They are profitable, secure, and have an excellent client base. Their in-house capability to take complex projects from design through to completion has always made them stand out as one of the best. They are family owned and still maintain the family feel they have had over the last 15+ years I have known them, which is important, because not all do as they grow. I would highly recommend this business as a polished environment where individuals can grow and flourish, working on some of the best projects in London. About the Requirements / Responsibilities: You will be critical in supporting the Preconstruction & Delivery teams in producing, overseeing and monitoring the contract and construction programmes. You will have competence in Asta Power Project (or similar planning software) and a well-developed ability to communicate technical issues clearly. You will have the ability to read, absorb and visualise information from drawings and text and convert this into a robust vision for construction. You will be a communicator who can motivate ancillary staff who produce 3D/4D models and cartoon sketches, so that our proposals are set before the client using visual aids as well as text. Constructive communication with Estimators is also important. Experience of a busy and fast moving Concrete Frame and Groundwork Specialists tendering office and the necessary ability to cope under pressure. Broad engineering knowledge knowing when something looks right. You will support the PM in briefings to proactively focus design (temporary and permanent), procurement, labour, plant and staff in order to secure programmed dates and milestones. Numerate and articulate. To fulfil this role, we would ideally hope for the candidate to have spent a proportion of his / her career on building sites as an engineer, project manager or similar, in the specialist field of reinforced concrete frame construction and groundworks, but this is not essential if strong planning experience can be shown in this field. About the Rewards / Benefits : If successful, you will receive a strong basic salary estimated at £70,000 to £90,000 per annum (based on level of experience) with a package to match. This is negotiable and is available on a self-employed or PAYE basis. About Me, Your Consultant: My name is Andrew Jackson and I am one of the founding directors of Cityscape Recruitment Ltd. I have over 20 years of experience in civil engineering & construction recruitment, during which time, I have specialised in the niche sectors of concrete frames, groundworks, basement construction, and demolition. So, what does that mean for you? It means you won t be trusting your career to a rookie. I work with the vast majority of the groundwork & concrete frame businesses in the UK, and I can help not only introduce you but can give you up-to-date information on each of them, helping you make an informed decision so you can take your career forward. I ve been doing this for a fair while now, and I ve maintained a positive reputation because I tell people the truth. My job is to get you the options you want, give you the information you need, and then to let you decide what feels right for you. How to Apply: I am more than happy to discuss these opportunities with you over the phone or face-to-face in a fully confidential manner (you can get to know me while I get to know you). And I know this is an incestuous sector, and I fully understand the importance of keeping things discrete. It would be ideal to see a copy of your CV to understand your previous experience and employment. In line with GDPR laws, nothing will be done with your CV/details until we have discussed the role in detail anyway, but having gained an understanding of your formal past, this may help when we come to discuss options. My contact details are listed below: Email (remove all spaces): ltd . com Tel: (phone number removed)
Feb 27, 2026
Full time
Planner / Senior Planner RC Frame & Groundwork Subcontractor Office Location: Near Watford £70,000 - £90,000 + Package (based on experience) PLANNER needed with Reinforced Concrete Frame & Groundwork subcontractor experience for an immediately available position. About the Employer: Having been established for over 30 years within the specialist field of concrete frames and groundworks, this business is one of the leading names within this field. Current turnover is around £80m per annum. They currently complete packages ranging in value from £5m up to £30m each on a mixture of residential and commercial projects throughout London and the surrounding areas. This business prides itself on its positive brand across the whole industry. They are profitable, secure, and have an excellent client base. Their in-house capability to take complex projects from design through to completion has always made them stand out as one of the best. They are family owned and still maintain the family feel they have had over the last 15+ years I have known them, which is important, because not all do as they grow. I would highly recommend this business as a polished environment where individuals can grow and flourish, working on some of the best projects in London. About the Requirements / Responsibilities: You will be critical in supporting the Preconstruction & Delivery teams in producing, overseeing and monitoring the contract and construction programmes. You will have competence in Asta Power Project (or similar planning software) and a well-developed ability to communicate technical issues clearly. You will have the ability to read, absorb and visualise information from drawings and text and convert this into a robust vision for construction. You will be a communicator who can motivate ancillary staff who produce 3D/4D models and cartoon sketches, so that our proposals are set before the client using visual aids as well as text. Constructive communication with Estimators is also important. Experience of a busy and fast moving Concrete Frame and Groundwork Specialists tendering office and the necessary ability to cope under pressure. Broad engineering knowledge knowing when something looks right. You will support the PM in briefings to proactively focus design (temporary and permanent), procurement, labour, plant and staff in order to secure programmed dates and milestones. Numerate and articulate. To fulfil this role, we would ideally hope for the candidate to have spent a proportion of his / her career on building sites as an engineer, project manager or similar, in the specialist field of reinforced concrete frame construction and groundworks, but this is not essential if strong planning experience can be shown in this field. About the Rewards / Benefits : If successful, you will receive a strong basic salary estimated at £70,000 to £90,000 per annum (based on level of experience) with a package to match. This is negotiable and is available on a self-employed or PAYE basis. About Me, Your Consultant: My name is Andrew Jackson and I am one of the founding directors of Cityscape Recruitment Ltd. I have over 20 years of experience in civil engineering & construction recruitment, during which time, I have specialised in the niche sectors of concrete frames, groundworks, basement construction, and demolition. So, what does that mean for you? It means you won t be trusting your career to a rookie. I work with the vast majority of the groundwork & concrete frame businesses in the UK, and I can help not only introduce you but can give you up-to-date information on each of them, helping you make an informed decision so you can take your career forward. I ve been doing this for a fair while now, and I ve maintained a positive reputation because I tell people the truth. My job is to get you the options you want, give you the information you need, and then to let you decide what feels right for you. How to Apply: I am more than happy to discuss these opportunities with you over the phone or face-to-face in a fully confidential manner (you can get to know me while I get to know you). And I know this is an incestuous sector, and I fully understand the importance of keeping things discrete. It would be ideal to see a copy of your CV to understand your previous experience and employment. In line with GDPR laws, nothing will be done with your CV/details until we have discussed the role in detail anyway, but having gained an understanding of your formal past, this may help when we come to discuss options. My contact details are listed below: Email (remove all spaces): ltd . com Tel: (phone number removed)
