10 jobs found

Join us. Let's care for tomorrow. At Allianz Global Investors we foster a culture of professionalism, fulfilment, and an inclusive working environment. Do you want to be part of a leading active asset management company? Then join us now! This position sits within the Core IT Services department, which provides an IT infrastructure platform for the business. The team has two primary focuses: cybersecurity operations and network operations. You will be part of a global team - Network Security Operations, collaborating with colleagues across Europe, Asia and the U.S. This position will be based in our Frankfurt office. What you will do Be responsible for our security engineering platforms with particular focus on SIEM and EDR, Anti-Virus and Anti Malware solutions Leverage our security platform's automation capabilities to implement and optimise SOAR capabilities throughout our environment Research, design and deploy new security features and products In the event of a major incident, lead the technical response into cybersecurity incidents at AllianzGI, from initial triage through containment, investigation, remediation, and follow-up; typically, your involvement will be limited to major incidents or incidents that require a deeper technical understanding of the security tools Support our threat intelligence programme, identifying regional and global threats, and respond accordingly Support the development and improvement of the global cybersecurity operations programme (including processes and procedures), reflecting global/regional/local business needs with special emphasis on end-to-end process coverage including 3rd parties (e.g., outsourcing partners) Support and improve the Security Exception process, close alignment with our global Information Security team Act as a point of contact to third-party(-ies), service providers as well as within the Core IT Services, Risk Management, Enterprise Architecture, IT Support/ Workplace, IT Compliance, Information Security, Business Resilience, Procurement, Finance and other cross-functions What you bring Required Hands-on experience implementing, managing, and improving security platforms, such as SIEM, DLP, IPS/IDS, WAF, EDR, etc., experience with the Microsoft Security Suite is ideal Deep technical expertise and relevant experience in security operations (threat intelligence, security monitoring, incident/crisis management, vulnerability management and security engineering), with the ability to run consistent global operations across these areas Hands-on experience responding to incidents, including use of various response and investigation tools across Mobile, Windows, Linux, Network and Cloud platforms (specifically Microsoft 365 and Azure) Proven track record in working with diverse global teams, as well as excellent communication skills (communicating and reporting complex technical concepts to business and risk stakeholders) Fluency in English both written and spoken, additional language skills are a plus A minimum of 5 years direct security operations experience is required Experience with Microsoft PowerBI Experience handling multiple concurrent projects and priorities Committed to continuous professional development Good interpersonal skills and a team player Highly motivated, target-oriented and persistent Able to accommodate dynamic work priorities and a global environment Preferred A primary degree in Information Technology is preferred, as well as specific industry qualifications (e.g., CISSP, CISM, CISA, etc.) which are directly related to cybersecurity Knowledge of regulatory requirements, such as Digital Operational Resilience Act (DORA), KAIT, VAIT, etc. Experience working in an Agile environment What we offer We empower our employees by ensuring flexible work arrangements that maintain a balance between performance, productivity, career development and personal priorities (e.g., hybrid model/ flexible working hours) Securing your future: Access to company pension/savings plans Family support (relocation/ childcare facilities) Company share purchasing plan Mental health and wellbeing programs Mobility solutions (Jobrad bike leasing, subvention Jobticket) Career opportunities within the entire Allianz Group Self-guided learning & development and so much more!

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we've unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on. Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-ledB2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in The Top 10 Best Software Products with the most rankings alongside other software legends like Google, Zoom, and . According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading. Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. Our Solution Architects are powered by their technical background and skills. They aim to provide seamless onboarding for our Partners while assisting with implementation. They are problem-solvers and strategic thinkers. They are the core when it comes to making sure that Partners are flawlessly onboarded for the maximum efficiency for Insider products. Until now it has been an inspiring story on our side, so we wanted to let you in on it. Now? Now we are looking to expand our team! Job Description Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation. Run data workshops to build plans for implementing solutions which align with customer business goals and technical environments. Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact. Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions. Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties. Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact. Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer. What we expect from you? Bachelor's Degree in Computer Science or related field Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects. Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management. Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies. You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs or Programming. While we are conquering the world, we are offering you; Mens sana in corpore sano! You'll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy! We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :) Vitality - covering for your private medical care. a chance to work in an international, diverse, and inclusive environment, access and opportunity to gain a limitless network all over the globe, a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, to be part of an industry that's shaping the future of customer experience access to many hard and soft skills pieces of training to help you improve and challenge yourself, access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. space to share your skills through training sessions and workshops if you wish. Sharing is caring! the infamous team activities that are bursting with fun, no Dress Code! Was this position made for you? So let's talk! We're curious bugs and can't wait to get to know you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider on LinkedIn , Instagram , Youtube, and Medium !

Network Design Professional Posting Date: 12 Feb 2025 Function: Architecture Solution and Design Unit: Business Location: 1 Braham Street, London, United Kingdom Salary: Competitive with great benefits Why BT Business With customers in 180 countries, we're a leading global business communications provider. We have 17,000 people serving multinational companies, providing the services they need to create the digital transformation of their businesses. Thanks to our portfolio strategy, the Cloud of Clouds, we provide high-performance, integrated, and secure network and IT infrastructure services to global customers. It means our customers can connect easily and securely to the applications and data they need, wherever they are in the world. Our Digital GS strategy will help create a better future for GS and our people. BT Radianz focuses on the global investment market and is a leader in its space. In joining this team, you will be joining an ambitious organization with a culture of togetherness, collaboration, and inclusivity that takes a genuine and proactive interest in your progress and development. Why this job matters As our Network Design Professional (Customer Solutions), you'll help to create market-leading advantage, developing technology into solutions to the worldwide marketplace and bespoke client requirements to enable new revenue lines through profitable engagement for our Radianz business. We are growing our team and have 3 positions available. If you are a hands-on, passionate technical designer and future thinker, then this is the role for you! You'll play a key role in creating growth opportunities through: Solution requirements (client and platform), definition and engineering to aid pre- and post-sales and WNB/Bid support Industry/Solution/Technology consultancy across the Customer journey Undertaking the end-to-end design, solution assurance, and governance processes We'll see you playing an active role in our workshops focusing on Customer-specific solutions from our lab in London. What you'll be doing Engage with business and clients alike to capture requirements from new business, product/solution, and engineering opportunities. Creatively align with the business Technology and Product roadmaps, creating innovative inputs and deliverables, relevant and groundbreaking. Develop technology into products and capabilities, creating High- and Low-Level Designs. Create re-use strategies or define new to efficiently drive the C2M and L2C journeys. Vendor/Supplier evaluations from a technology perspective. May directly manage a small team or individual. Experience you'll have Able to demonstrate a career involved with designing new products, services, and technical capabilities or orchestrating significant change to existing ones. Articulation of the business and operational risks involved in new and emerging technology and its adoption into an ecosystem. A history of Customer-facing engagement at relevant levels. Skills you'll have Cisco/security/cloud qualified to a medium/high level, CCIE/CCNP AWS SOLA, RHEL, etc. Design and Deployment acumen. Understanding and proactive use of design engineering principles & processes. Prioritisation of tasks based on business priorities. Self-management across multiple work streams and dependencies. Experience of platform OSS/NMS development, API development, etc. What's in it for you 10% on-target bonus On-call allowance 25 days annual leave (not including bank holidays), increasing with service Huge range of flexible benefits including cycle to work, healthcare, season ticket loan World-class training and development opportunities Discounted broadband, mobile and TV packages and access to 100's of retail discounts including the BT shop Flexible Working - BT have moved to a hybrid working model - you can work from home 2 days per week. This means you'll be at your contractual location 3 days a week. Part-time and job-share considered. Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse, or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We've unlocked unicorn status following our Series D round We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, Avon, CNN, and the list goes on. Having recently unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M USD in CARR (Committed Annual Recurring Revenue). Insider was named a leader in the The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in The Top 10 Best Software Products with the most rankings alongside other software legends like Google, Zoom, and According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and eCommerce Personalization. When our team founded Insider, they not only sought to create a product company, but to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100projects shecodes, sheleads and shemarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading. Our Partner Success Team consists of people from 31 different nationalities. They are how we thrive. They are our story makers. They are quick learners & problem solvers. They are the master problem solvers, they resolve, they care and they ignite. Each of them is part of harmonious teamwork that follows meaningful goals. Our Solution Architects are powered by their technical background and skills. They aim to provide seamless onboarding for our Partners while assisting with implementation. They are problem-solvers and strategic thinkers. They are the core when it comes to making sure that Partners are flawlessly onboarded for the maximum efficiency for Insider products. Until now it has been an inspiring story on our side, so we wanted to let you in on it. Now? Now we are looking to expand our team! Job Description Proactively engages with and reaches out to customer technical decision-makers and influencers. Utilizes information on customer business, industry, needs, competitive landscape, and key priorities to support customer's digital transformation. Run data workshops to build plans for implementing solutions which align with customer business goals and technical environments. Drives pilots, proof of concept (POC), and value (e.g., optimizing solutions and costs) and moves the customer forward from pilots to productive deployments by rooting pilots in business impact. Troubleshoots technical issues reported by customers during the implementation and ongoing campaign deployment process and provide solutions. Identifies, escalates, and works to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations, and routes non-technical issues for removal by appropriate parties. Proactively engages product and support teams (e.g., engineering) to remediate blockers by conveying impact. Leverage best practices to guide customer strategy and future growth for Insider by cultivating customer affinity with Insider solutions that drive impact for the customer. What we expect from you? Bachelor's Degree in Computer Science or related field Minimum 5 years of experience in consultative/complex technical deployment projects, architecture, design, implementation, and/or support of highly distributed applications. Proven track record of building deep technical relationships with senior IT executives in large or highly strategic accounts. Outstanding verbal and written communication skills, with the ability to orchestrate, lead, and influence virtual teams, ensuring successful implementation of customer projects. Extensive technical experience with cloud and hybrid infrastructures, architecture designs, migrations, and technology management. Familiarity, awareness, or strong working knowledge of development methodologies and technologies in one or more of the following: JavaScript, jQuery, HTML, CSS; REST, XML, Database Technologies. You have strong product command and technical domain knowledge of one or more of the following: SaaS, Marketing, Mobile Applications, APIs or Programming. While we are conquering the world, we are offering you; Mens sana in corpore sano! You'll enjoy delicious and healthy Monday breakfasts, occasional lunches, and afternoon snacks. Plus coffee and tea handy! We are all about our culture & building relationships! Expect a weekly team event / drinks with Insiders :) Vitality - covering for your private medical care. a chance to work in an international, diverse, and inclusive environment, access and opportunity to gain a limitless network all over the globe, a chance to become a Shareowner with the "Shareowner System" that we offer to all Insiders who meet certain criteria, to be part of an industry that's shaping the future of customer experience access to many hard and soft skills pieces of training to help you improve and challenge yourself, access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge. space to share your skills through training sessions and workshops if you wish. Sharing is caring! the infamous team activities that are bursting with fun, no Dress Code! Was this position made for you? So let's talk! We're curious bugs and can't wait to get to know you. We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider on LinkedIn , Instagram , Youtube , and Medium !

Professional Services Architect (Presales) page is loaded Professional Services Architect (Presales) Apply locations UK - London time type Full time posted on Posted Yesterday job requisition id JR104175 The role of Professional Services Architect (Presales) is primarily customer-facing in our largest accounts and prospects, working in opportunity pursuit alongside account teams to help position and plan the most strategic services programs which they will eventually oversee as program leaders or sponsors. As a Professional Services Architect (Presales), you will collaborate with sales and product teams to create our most advanced test automation and implementation strategies. This role includes high-level solution architecture and strategic transformation consulting. The Professional Services Architect (Presales) also provides key input into our services strategy and will be accountable for key global initiatives, objectives and key results within the organisation. As part of the Tricentis Professional Services Organisation, you will add to our culture and help sustain a best in a class services organization. Key Responsibilities: Build strong relationships and partner with enterprise sales to position value of services from early-stage pursuit Lead and facilitate discovery conversations regarding all aspects of the testing lifecycle and test transformation leading to strategy creation Define services engagements with customers and their System Integrators Plan our most strategic Test Automation and Test Transformation service engagements Explain complex technical and business challenges to customers - support risk assessment and challenges and manage respective resolutions. Identify opportunities and support sales in converting them into viable projects Provide effort estimations and feasibility assessments. Develop creative solutions for complex problems in limited time Support creation and evolvement of project delivery methodologies. Helping to mature internal processes and share your expertise, including mentoring of Tricentis employees Ad-hoc activities appropriate to the position of lead consultant in relation to a client or internal offerings Qualifications: 10+ years of experience in Tech environment, some of which must be in software and large transformation programs Experience in software quality assurance and testing - ideally in the Tricentis suite of products Tech Transformation program leadership and/or senior individual contributor responsibility Pre-Sales and value proposition experience in large and complex deals Exec stakeholder management, including experience with C-suite customer-vendor relationships Positive and professional demeanour with strong interpersonal and communication skills An eagerness to foster relationships at all levels and between different functions within our organisation Excellence in establishment and maintenance of effective relationships with customers, partners and peers Pro-active positive attitude and enthusiastic mindset SAP Consulting or program leadership experience desired University Degree in business related field or equivalent experience Experience with DevOps, Agile, Waterfall development practices & Project Management Willingness to travel ISTQB qualification Language skills: French or German desirable Tricentis Core Values: Knowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviours we model that create an enjoyable and successful Tricentis life. Demonstrate Self-Awareness: Own your strengths and limitations. Finish What We Start: Do what we say we are going to do. Move Fast: Create momentum and efficiency. Run Towards Change: Challenge the status quo. Serve Our Customers & Communities: Create a positive experience with each interaction. Solve Problems Together: We win or lose as one team. Think Big & Believe: Set extraordinary goals and believe you can achieve them. We offer: Supportive and engaged leadership team. Career path and professional & personal development. Modern and new office space in the heart of London Pension plan, Private health insurance and Group Life Insurance Enhance statutory Maternity and Paternity Pay A number of leave offerings: volunteer days, vacation days, public holidays, and flex/floating leave days. And more! If you are a passionate, proactive, and results-oriented individual looking for an exciting opportunity in a rapidly growing organisation, we invite you to apply. We look forward to reviewing your application and discussing how you can contribute to our continued success. About Us Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provide a new and fundamentally different way to perform software testing. An approach that's totally automated, fully codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality. Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. Tricentis has more than 3,000 customers, including the largest brands in the world, such as McKesson, Allianz, Telstra, Dolby, and Vodafone. To learn more, visit Tricentis .

Before jumping in on all the information about the role and what you can bring to the table, let us introduce ourselves real quick. About us We are Insider, a B2B SaaS company that drives growth for its clients around the world. How are we achieving this? We are the AI-native platform for Customer Experience and Marketing-offers marketers a single platform to deliver unique experiences per person, drive profitable growth, and unleash peak productivity and efficiency. Our platform connects data across channels, predicts future behavior with AI, and individualizes experiences from a single platform. We have just celebrated our $500M Series E funding round, led by General Atlantic. Before this, we've unlocked unicorn status following our Series D round. We are backed by top-notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high-growth startups to the most prestigious Fortune 500 companies such as Samsung, Coca-Cola, Nike, L'Oreal, Singapore Airlines, Virgin, Nestle, Nissan, Lenovo, Puma, IKEA, Allianz, Dominos, CNN, and the list goes on. Having unlocked unicorn status, Insider was congratulated for becoming one of the only woman-founded, women-led B2B SaaS unicorns in the world, to achieve $200M in CARR (Committed Annual Recurring Revenue). Insider was named a leader in The Forrester Wave for Cross-Channel Campaign Management 2021, and Leader in the IDC MarketScape: Worldwide Omnichannel Marketing Platforms for B2C Enterprises 2023 Assessment. The company has been recognized in The Top 1% of all software companies worldwide in G2's 2024 Software Awards, and named in The Top 10 Best Software Products with the most rankings alongside other software legends like Google, Zoom, and . According to G2's Spring'24 reports. Insider is also the G2 Leader in 6+ categories, including Customer Data Platforms (CDP), Personalization Engines, Personalization Software, Mobile Marketing, Customer Journey Analytics, and e-commerce Personalization. When our team founded Insider, they not only sought to create a product company but also to build the most socially progressive technology community in the world. Through our corporate social responsibility initiatives like 100Projects SheCodes, SheLeads, and SheMarkables, our community has committed to scaling its impact into our communities across 27+ countries, spearheading transformative projects in areas such as health, education, farming, animal rights, and increasing the proportional representation of women in STEM careers. Behind all these achievements, there is an exceptionally talented and passionate team across 27+ countries that moves fast and agile, creates cutting-edge products, and focuses on making an impact. If you want to join us on this journey, just keep reading. We show our commitment to helping our customers make an impact in the world through our products, support, services, and by sharing their stories. To lead this effort, we are looking for a creative leader to join Insider as our Vice President of Customer Success. Responsibilities: Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of customer segments - Large Enterprise, Mid-market, and SMB Build a global professional services organization to support customers from onboarding and renewal through to long-term multi-stage digital transformation projects. Partner with 3rd party systems integrators for services scale and project delivery as part of major cloud migration and digital transformation projects. Influence future lifetime value through higher/deeper product adoption, customer satisfaction, NPS, and overall scores. This includes the definition and optimization of the customer lifecycle. Accountable that Insider has and drives a proper Customer Success Management platform in order to serve all Customers, outlined above as well as including our 'High Touch' customer base. Qualifications: True love for customers 10+ years of experience in a Customer Success and/or Professional Services leadership role. Sales experience will also be considered Experience building and managing mid to large scale Customer Success and or Professional Services teams in a fast-paced, dynamic environment Ability to move quickly and iterate A strong strategic vision for the customer experience, professional services, and customer support A strong customer advocate with the ability and willingness to engage directly with customers Ability to communicate well with individuals, teams, partners and at industry level events The skills to be a data-driven decision-maker, with a willingness to experiment and iterate Strong empathy for customers AND passion for revenue and growth An enthusiastic and creative leader with the ability to inspire others Effective and productive collaborator to drive cross-functional initiatives Empathy, humility and listening skills WHAT IS IT LIKE TO WORK AT INSIDER? Challenging. Rewarding. Exciting. Fast-paced. Intense. We work together as a family to build this company. Everyone is expected to act as an owner and to grow fast. We are a small and fast-growing team from across the world and keep flat hierarchies for maximum impact. We are energized by broadening our scope of responsibility & horizon, are curious, and love stepping outside of your comfort zone because we know that this is how we will learn the fastest. We know that hard work beats talent - an Insider combines both. We help each other, teach each other, and learn from each other. We believe that world-class performance is a byproduct of an empowered, well-trained, and happy team. We think positively and have a solution-oriented mindset - a problem is an opportunity to be explored. Reach out if you find yourself in this culture regardless of whether there is a relevant job posting right now - if there is a fit we want to get to know you. Be part of the journey! We provide equal opportunity in a zero-discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status. Please follow Insider on LinkedIn , Instagram , Youtube, and Medium !

Our mission is to connect emerging talents with early-stage startups, fostering a mutually beneficial relationship. We empower the next generation of leaders by providing hands-on experience alongside visionary startup teams, creating a dynamic learning environment. For talents, it opens global doors, tailoring connections to skills and aspirations. Startups benefit from diverse perspectives, injecting innovation into projects. Country: United Republic of Tanzania Co-founder and CTO Role Overview: As the Co-founder and CTO, you will play a pivotal role in shaping Better Career's technology infrastructure, building scalable platforms, and driving innovative solutions to achieve our mission. You will work closely with the CEO and other stakeholders to align technology with organizational goals and ensure smooth execution of technical strategies. Key Responsibilities: Technology Strategy: Develop and execute a comprehensive technology roadmap that aligns with the organization's vision and growth objectives. Platform Development: Oversee the design, development, and deployment of scalable platforms and tools for talent acquisition, skills development, and employer engagement. Team Leadership: Build and lead a high-performing tech team, fostering innovation, collaboration, and technical excellence. Technical Oversight: Manage system architecture, DevOps, cybersecurity, and IT infrastructure to ensure reliability, security, and scalability. Innovation: Identify and implement emerging technologies to improve user experience and operational efficiency. Collaboration: Partner with business teams to align technical solutions with market needs, ensuring product-market fit. Budget Management: Optimize technology budgets and resources for maximum impact. Growth Support: Provide technical expertise to onboard startups and SMEs, ensuring seamless integration with our platforms. Qualifications: Proven experience as a CTO, Lead Developer, or similar role in a startup or technology-driven organization. Strong technical background in software development, system architecture, and DevOps. Experience with developing and scaling platforms for talent management or education technology is a plus. Passion for empowering young professionals and bridging the skills gap. Strong leadership, problem-solving, and communication skills. Entrepreneurial mindset with the ability to thrive in a fast-paced, dynamic environment. Weekly Time Commitment: 10+ hours per week Duration of Volunteer Role: 6+ months (remote) Apply for this volunteer role! Complete this form to apply for the volunteer role. Full Name Email Address LinkedIn Profile What experience do you have that's relevant for this volunteer role? Why do you want to apply for this volunteer role? How much time per week would you be able to volunteer in this role? Remember to be realistic about how much time you can offer. I acknowledge that I am applying for an unpaid volunteering position and will not be paid for the work I undertake. By checking this box, you agree to receive our newsletter, tailored opportunities, and updates about We Make Change.