The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes. Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel. The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply - we would be honored to connect with you. About the role: As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. This is a customer-facing delivery role, where your expertise and guidance will be essential in advising internal stakeholders and clients on performance, ongoing delivery, campaign completion, and sales engagement. Success in this role directly impacts our total revenue and client retention rates. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Your responsibilities will include: Lead key client accounts, ensuring successful campaign delivery and re-booking Facilitate client and internal project calls Manage campaign setup, delivery, reporting, and feedback Serve as a trusted consultant to clients, offering upsell and cross-sell opportunities Collaborate with the Head of Customer Success to evolve our commercial offering Work with the Head of Customer Success to improve processes What we value: Exceptional organizational abilities Excellent interpersonal and communication skills (verbal and written) Problem-solving aptitude Ability to thrive in a small but busy team environment Capability to work well under pressure Resilience and adaptability Excellent technical skills with a quick grasp of new software Proficient knowledge of MS Office Prior experience using a CRM system Previousexperience in a client and delivery role Familiarity with lead generation (desired but not essential) Knowledge of the channel and IT industry (desired but not essential) Our employee perks & benefits: 35 hours per week - Monday to Friday Opportunity to join a growing business with plenty of scope to influence and make an impact Hybrid working model, requiring two days per week in our office located in London Borough, alongside attendance at key industry events International Temporary Remote Working A tailored training and induction plan - we want you to succeed! Regular recognition rewards - be recognized and rewarded for consistently going above and beyond in your day-to-day role The opportunity to work within a globally diverse team The opportunity to be hands-on at major technology industry events, working closely with leading brands and stakeholders across the tech sector The opportunity to learn new skills in an ever-changing and adaptable business support function
Feb 04, 2026
Full time
The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes. Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel. The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply - we would be honored to connect with you. About the role: As a Customer Success Manager at The Channel Company EMEA, you will play a crucial role in leading campaigns for some of our key client accounts across our media and events portfolio. This is a customer-facing delivery role, where your expertise and guidance will be essential in advising internal stakeholders and clients on performance, ongoing delivery, campaign completion, and sales engagement. Success in this role directly impacts our total revenue and client retention rates. Reporting to the Head of Customer Success, you will collaborate to enhance our product offering and improve our services. Your responsibilities will include: Lead key client accounts, ensuring successful campaign delivery and re-booking Facilitate client and internal project calls Manage campaign setup, delivery, reporting, and feedback Serve as a trusted consultant to clients, offering upsell and cross-sell opportunities Collaborate with the Head of Customer Success to evolve our commercial offering Work with the Head of Customer Success to improve processes What we value: Exceptional organizational abilities Excellent interpersonal and communication skills (verbal and written) Problem-solving aptitude Ability to thrive in a small but busy team environment Capability to work well under pressure Resilience and adaptability Excellent technical skills with a quick grasp of new software Proficient knowledge of MS Office Prior experience using a CRM system Previousexperience in a client and delivery role Familiarity with lead generation (desired but not essential) Knowledge of the channel and IT industry (desired but not essential) Our employee perks & benefits: 35 hours per week - Monday to Friday Opportunity to join a growing business with plenty of scope to influence and make an impact Hybrid working model, requiring two days per week in our office located in London Borough, alongside attendance at key industry events International Temporary Remote Working A tailored training and induction plan - we want you to succeed! Regular recognition rewards - be recognized and rewarded for consistently going above and beyond in your day-to-day role The opportunity to work within a globally diverse team The opportunity to be hands-on at major technology industry events, working closely with leading brands and stakeholders across the tech sector The opportunity to learn new skills in an ever-changing and adaptable business support function
Position: Mobile Security Supervisor Location: Gloucester Pay Rate: £15.45 per hour Shifts/Hours: 40 hours over 4 days - Monday, Tuesday, Friday and Sunday, typically (Apply online only) DS SIA Licence required Full Manual Driving Licence required Company car and fuel card provided - for business use only Your Time at Work The role holder is to provide a flexible, proactive security provision for the client, to reduce their losses and improve colleague and customer safety. This is achieved both directly through the actions of the role holder, and also by management of a team of officers. The suitable candidate will need to have an understanding of health & safety legislation, colleague safety, loss prevention, reporting and communicating, data interpretation, management of a team, security equipment use and general duties to include but not limited to: - Prioritise stores on a risk basis and spend time across region accordingly. - Partner with the management team in order to continually improve the service offering to the client. - Show a level of flexibility and be able to adapt to new requests outside of the core role on request. - Where appropriate for role, undertake Office Management responsibilities, such as facilities management, health and safety procedures and accounts processing such as petty cash and travel records. - Ensure all requests are responded to in a timely manner - Ensuring systems and software processed and inputted is in accordance with GDPR. - Any other reasonable duties as required by your Line Manager. - To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring full uniform is worn and SIA licence is clearly displayed Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Mobile Security Supervisor will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: (T14) TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline
Feb 04, 2026
Full time
Position: Mobile Security Supervisor Location: Gloucester Pay Rate: £15.45 per hour Shifts/Hours: 40 hours over 4 days - Monday, Tuesday, Friday and Sunday, typically (Apply online only) DS SIA Licence required Full Manual Driving Licence required Company car and fuel card provided - for business use only Your Time at Work The role holder is to provide a flexible, proactive security provision for the client, to reduce their losses and improve colleague and customer safety. This is achieved both directly through the actions of the role holder, and also by management of a team of officers. The suitable candidate will need to have an understanding of health & safety legislation, colleague safety, loss prevention, reporting and communicating, data interpretation, management of a team, security equipment use and general duties to include but not limited to: - Prioritise stores on a risk basis and spend time across region accordingly. - Partner with the management team in order to continually improve the service offering to the client. - Show a level of flexibility and be able to adapt to new requests outside of the core role on request. - Where appropriate for role, undertake Office Management responsibilities, such as facilities management, health and safety procedures and accounts processing such as petty cash and travel records. - Ensure all requests are responded to in a timely manner - Ensuring systems and software processed and inputted is in accordance with GDPR. - Any other reasonable duties as required by your Line Manager. - To conduct yourself, at all times, in a manner which will bring credit to yourself and the Company, ensuring full uniform is worn and SIA licence is clearly displayed Our Perfect Worker It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Mobile Security Supervisor will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: (T14) TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today! About Staffline Staffline are working in Partnership with TSS, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline
Gifford and Partners Recruitment Limited
Leeds, Yorkshire
Gifford and Partners have been retained by a highly regarded, multi-disciplinary professional services business with a strong Yorkshire base and national reach is seeking to appoint a Finance Manager into this newly created and strategically important role. The business has experienced over 50% growth recently, with both organic and acquisitive activity contributing to this click apply for full job details
Feb 04, 2026
Full time
Gifford and Partners have been retained by a highly regarded, multi-disciplinary professional services business with a strong Yorkshire base and national reach is seeking to appoint a Finance Manager into this newly created and strategically important role. The business has experienced over 50% growth recently, with both organic and acquisitive activity contributing to this click apply for full job details
Colliers International Deutschland Holding GmbH
Bristol, Gloucestershire
Company Description Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company. Operating through three industry-leading platforms - Real Estate Services, Engineering and Investment Management - we have a proven business model, an enterprising culture, and a unique partnership philosophy that drives growth and value creation. Fueled by visionary leadership, Colliers has consistently delivered approximately 20% compound annual investment returns for shareholders for 30 years. Due to recent growth in our business needs, we are looking for a commercial real estate project management professional for the Hong Kong team. Job Description Key Responsibilities Lead the full lifecycle of multiple real estate projects, develop and manage detailed project schedules, budgets, and risk mitigation plans. Act as the senior point of contact for clients, providing strategic guidance and maintaining strong, long-term relationships. Oversee and coordinate with stakeholders, including but not limited to landlords, developers, contractors, vendors, and internal teams. Manage the design process from concept through to construction documentation and execution. Lead the tendering process, evaluate bids, and support contract negotiations and administration. Advise on procurement strategies and manage service contracts on behalf of clients. Supervise on-site construction activities, ensuring compliance with design, safety, and quality standards. Ensure timely project close-out, including documentation, handover, and post-completion reviews. Support the Project Director in mentoring junior team members and contributing to business development initiatives. Qualifications Bachelor's degree in Real Estate, Project Management, Architecture, Engineering, or a related field. 8+ years of experience in project management within the real estate or construction industry. Candidates with more experience will be considered for Associate Director. Proven track record in managing complex, high-value projects and leading cross-functional teams. Strong problem-solving, analytical, and decision-making skills. Excellent communication, negotiation, and stakeholder engagement abilities. Proficiency in project management tools; familiarity with design software (e.g., AutoCAD, Adobe InDesign, SketchUp) is a plus. Experience working with international clients and delivering projects to global standards is highly desirable. Additional Information What's on offer: A competitive base salary and benefits structure. Opportunity to work in an enterprising environment where you can accelerate your career growth. Future opportunities for both domestic and international opportunities. A global culture, with a strong focus on learning and development. Make your next move an expert one and join us as we lead the industry into the future. Diversity, equity and inclusion are fundamental to our enterprising culture. As a Colliers professional, you'll work with collaborative teams comprised of people with different abilities, skills, and backgrounds where everyone is encouraged to bring their ideas, talents, capabilities, and experiences to the table. Colliers provides equal opportunity in all employment practices.
Feb 04, 2026
Full time
Company Description Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company. Operating through three industry-leading platforms - Real Estate Services, Engineering and Investment Management - we have a proven business model, an enterprising culture, and a unique partnership philosophy that drives growth and value creation. Fueled by visionary leadership, Colliers has consistently delivered approximately 20% compound annual investment returns for shareholders for 30 years. Due to recent growth in our business needs, we are looking for a commercial real estate project management professional for the Hong Kong team. Job Description Key Responsibilities Lead the full lifecycle of multiple real estate projects, develop and manage detailed project schedules, budgets, and risk mitigation plans. Act as the senior point of contact for clients, providing strategic guidance and maintaining strong, long-term relationships. Oversee and coordinate with stakeholders, including but not limited to landlords, developers, contractors, vendors, and internal teams. Manage the design process from concept through to construction documentation and execution. Lead the tendering process, evaluate bids, and support contract negotiations and administration. Advise on procurement strategies and manage service contracts on behalf of clients. Supervise on-site construction activities, ensuring compliance with design, safety, and quality standards. Ensure timely project close-out, including documentation, handover, and post-completion reviews. Support the Project Director in mentoring junior team members and contributing to business development initiatives. Qualifications Bachelor's degree in Real Estate, Project Management, Architecture, Engineering, or a related field. 8+ years of experience in project management within the real estate or construction industry. Candidates with more experience will be considered for Associate Director. Proven track record in managing complex, high-value projects and leading cross-functional teams. Strong problem-solving, analytical, and decision-making skills. Excellent communication, negotiation, and stakeholder engagement abilities. Proficiency in project management tools; familiarity with design software (e.g., AutoCAD, Adobe InDesign, SketchUp) is a plus. Experience working with international clients and delivering projects to global standards is highly desirable. Additional Information What's on offer: A competitive base salary and benefits structure. Opportunity to work in an enterprising environment where you can accelerate your career growth. Future opportunities for both domestic and international opportunities. A global culture, with a strong focus on learning and development. Make your next move an expert one and join us as we lead the industry into the future. Diversity, equity and inclusion are fundamental to our enterprising culture. As a Colliers professional, you'll work with collaborative teams comprised of people with different abilities, skills, and backgrounds where everyone is encouraged to bring their ideas, talents, capabilities, and experiences to the table. Colliers provides equal opportunity in all employment practices.
We are excited to offer a fantastic opportunity for a Commercial Assistant Apprentice to join our Area 10 account based in Cheshire. Starting Salary: 24,548.00 per annum (subject to review) Location: Preston Brook Depot, A56 Chester Road, Preston Brook, WA7 3AT Working Hours: Monday-Friday, 09:00-17:00 (37.5 hours per week) Start Date : September 2026 Apprenticeship Link: (url removed) As part of your apprenticeship, you will be enrolled onto the Construction Quantity Surveying Technician Level 4 Apprenticeship, which will take approximately 39 months to complete. You will be fully supported by our partnered college, with access to 1-2-1 advice, e-learning materials and a team of experts providing guidance and technical knowledge in your workplace. Join our vibrant, inclusive community in Area 10, working on diverse projects that make a real positive impact across the UK. Amey has been working in partnership with National Highways to provide maintenance and response services for more than 300 miles of strategic road network in the Northwest, connecting Manchester, Liverpool and surrounding areas. Responsible for incident response, winter maintenance services and severe weather delivery, our teams support traffic management during incidents on some of the region's busiest motorways: the M6, M56 and M62. What you will do: Work as part of the Commercial team, supporting Commercial Assistants, Commercial Managers and Principal Commercial Managers. Accurately value works undertaken by operational teams, gathering and providing records to substantiate costs where necessary. Assist in the daily commercial and contractual aspects of contracts managed by the operational team (work includes drainage, soft estate, VRS barriers, sweeping and cleaning across planned and reactive programmes). Support financial monitoring and reporting of assigned projects and prepare associated financial statements. Assist the Commercial Manager to ensure effective administration of contract requirements. Gather and collate work records. Check all contract documents before work commences and advise the Commercial Manager of any abnormalities or peculiarities. Assist with subcontractor payment authorisation. Ensure prompt submission of invoices and applications for payment. What you will bring: Five GCSEs (or equivalent) at grade C/4 or above, including Mathematics, English and Science. Full UK driving licence. Ability to meet DBS requirements. A keen interest in construction and infrastructure projects. Strong communication and interpersonal skills. Passion for developing your skills both professionally and personally. Enthusiasm to be part of a high-performing team with a drive for success. Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Successful applicants will be required to undergo random drug and alcohol testing in line with safety requirements. Please upload your certificates, predicted grades or achieved qualifications as part of your application. Why join Amey? At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation. Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. Remuneration : Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions. Career Growth : First-class mentoring and a structured learning and development programme to support your professional and personal development. Training Opportunities : Fully funded leadership programmes and comprehensive training tailored to your growth. Holidays: 24 days' annual leave plus bank holidays, with the option to buy more. Pension: Generous scheme with additional contributions from Amey. Flexible Working: Hybrid, part-time and flexible work patterns open for discussion to support work-life balance. Flexible Benefits: Customise your benefits such as insurance, Cycle2Work, and discounted gym membership. Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers. Giving Back: Two Social Impact Days each year for volunteering and fundraising. Family-Friendly Policies: Support for new parents and those with caring responsibilities. Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey. About Amey We are a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come. Find out more at (url removed) Application Guidance and Diversity & Inclusion At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at removed) to discuss any access needs, reasonable adjustments or additional support required during the recruitment process. Apply today We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible. Inspiring Impact Together
Feb 04, 2026
Full time
We are excited to offer a fantastic opportunity for a Commercial Assistant Apprentice to join our Area 10 account based in Cheshire. Starting Salary: 24,548.00 per annum (subject to review) Location: Preston Brook Depot, A56 Chester Road, Preston Brook, WA7 3AT Working Hours: Monday-Friday, 09:00-17:00 (37.5 hours per week) Start Date : September 2026 Apprenticeship Link: (url removed) As part of your apprenticeship, you will be enrolled onto the Construction Quantity Surveying Technician Level 4 Apprenticeship, which will take approximately 39 months to complete. You will be fully supported by our partnered college, with access to 1-2-1 advice, e-learning materials and a team of experts providing guidance and technical knowledge in your workplace. Join our vibrant, inclusive community in Area 10, working on diverse projects that make a real positive impact across the UK. Amey has been working in partnership with National Highways to provide maintenance and response services for more than 300 miles of strategic road network in the Northwest, connecting Manchester, Liverpool and surrounding areas. Responsible for incident response, winter maintenance services and severe weather delivery, our teams support traffic management during incidents on some of the region's busiest motorways: the M6, M56 and M62. What you will do: Work as part of the Commercial team, supporting Commercial Assistants, Commercial Managers and Principal Commercial Managers. Accurately value works undertaken by operational teams, gathering and providing records to substantiate costs where necessary. Assist in the daily commercial and contractual aspects of contracts managed by the operational team (work includes drainage, soft estate, VRS barriers, sweeping and cleaning across planned and reactive programmes). Support financial monitoring and reporting of assigned projects and prepare associated financial statements. Assist the Commercial Manager to ensure effective administration of contract requirements. Gather and collate work records. Check all contract documents before work commences and advise the Commercial Manager of any abnormalities or peculiarities. Assist with subcontractor payment authorisation. Ensure prompt submission of invoices and applications for payment. What you will bring: Five GCSEs (or equivalent) at grade C/4 or above, including Mathematics, English and Science. Full UK driving licence. Ability to meet DBS requirements. A keen interest in construction and infrastructure projects. Strong communication and interpersonal skills. Passion for developing your skills both professionally and personally. Enthusiasm to be part of a high-performing team with a drive for success. Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Successful applicants will be required to undergo random drug and alcohol testing in line with safety requirements. Please upload your certificates, predicted grades or achieved qualifications as part of your application. Why join Amey? At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation. Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. Remuneration : Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions. Career Growth : First-class mentoring and a structured learning and development programme to support your professional and personal development. Training Opportunities : Fully funded leadership programmes and comprehensive training tailored to your growth. Holidays: 24 days' annual leave plus bank holidays, with the option to buy more. Pension: Generous scheme with additional contributions from Amey. Flexible Working: Hybrid, part-time and flexible work patterns open for discussion to support work-life balance. Flexible Benefits: Customise your benefits such as insurance, Cycle2Work, and discounted gym membership. Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers. Giving Back: Two Social Impact Days each year for volunteering and fundraising. Family-Friendly Policies: Support for new parents and those with caring responsibilities. Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey. About Amey We are a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come. Find out more at (url removed) Application Guidance and Diversity & Inclusion At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at removed) to discuss any access needs, reasonable adjustments or additional support required during the recruitment process. Apply today We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible. Inspiring Impact Together
Age UK is recruiting! With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity. We have an exciting opportunity to join our fantastic Hoddesdon team as an Assistant Manager. Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our valued team of Sales Assistants and volunteers while ensuring customers are provided with an exemplary shop experience. If you have a passion for retail and would like to use your skills within a charity that supports thousands of older across the UK, then this may be the role for you! To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised. You will have: The ability to work collaboratively and consultatively with the Shop Manager Ability to lift and carry bags of stock up to 10kg's. Be able to lead a team of volunteers and staff Ability to delegate and coach staff Excellent customer services skills The ability to manage time under conflicting priorities IT literacy and numeracy skills Ideally you will also have: The ability to understand and establish successful retail processes Ability to understand basic financial reports Experience in a customer facing role What we offer in return: A 28 hour working week 25 days holiday (pro-rata) + bank holiday allowance A generous pension - we will contribute 8% Great discounts and rewards through Blue Light Card and BenefitHub Life assurance, Bupa health cashback plan Tickets for Good - Free and discounted tickets for events Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. Supporting statements and anonymisation Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs.Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Is this the job for you? We know that men, of all backgrounds, and menandwomen from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team.Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Feb 04, 2026
Full time
Age UK is recruiting! With over 250 locations across the UK, our stores raise funds for some of the incredible services and support provided by the charity. We have an exciting opportunity to join our fantastic Hoddesdon team as an Assistant Manager. Our amazing Assistant Managers support our Store Managers in all aspects of the business, helping to guide and support our valued team of Sales Assistants and volunteers while ensuring customers are provided with an exemplary shop experience. If you have a passion for retail and would like to use your skills within a charity that supports thousands of older across the UK, then this may be the role for you! To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised. You will have: The ability to work collaboratively and consultatively with the Shop Manager Ability to lift and carry bags of stock up to 10kg's. Be able to lead a team of volunteers and staff Ability to delegate and coach staff Excellent customer services skills The ability to manage time under conflicting priorities IT literacy and numeracy skills Ideally you will also have: The ability to understand and establish successful retail processes Ability to understand basic financial reports Experience in a customer facing role What we offer in return: A 28 hour working week 25 days holiday (pro-rata) + bank holiday allowance A generous pension - we will contribute 8% Great discounts and rewards through Blue Light Card and BenefitHub Life assurance, Bupa health cashback plan Tickets for Good - Free and discounted tickets for events Additional Information To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff. Supporting statements and anonymisation Please submit a Word version of your CV as it will be anonymised by our recruitment system when you apply for a role. Our system is unable to anonymise supporting statements and heavily formatted CVs.Please could you remove any personal information including your name before you upload to support our inclusive recruitment process. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us if invited for interview. Equal opportunities & Disability Confident Scheme Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job. Is this the job for you? We know that men, of all backgrounds, and menandwomen from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups. Reasonable adjustments Disabled job seekers can access reasonable adjustments at any stage of the recruitment process. All requests for reasonable adjustments are considered on a case-by-case basis, in collaboration with the disabled job seeker to best meet their needs, by contacting the Recruitment Team.Disability disclosures will be kept confidential and only shared on a need-to-know basis to support the implementation of adjustments. Disclosures will not be used to inform hiring decisions. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Job Title: Lead Mechanical Design Engineer Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: As a Lead Principal Engineer within the SSNA Platform Mechanical Integrated Delivery Team (IDT), you will play a key leadership role in delivering engineering scope across a complex and fast-paced submarine programme. You'll take ownership of multiple systems, provide technical assurance, and collaborate across disciplines to drive delivery forward. Leading the delivery of assigned engineering scope, ensuring quality and timely outputs across design, integration, and qualification Overseeing technical ownership of several mechanical systems, ensuring compliance with system requirements and effective collaboration across interface areas Producing engineering artifacts, including documentation, calculations and performing simulation/analysis. Managing task allocation and progress tracking through structured tools (Jira/Confluence), ensuring alignment with programme milestones, cost, and schedule expectations Coaching and supporting engineers at all levels - from graduates to senior professionals - to grow technical capability and confidence Working closely with peers, suppliers, and wider functional stakeholders to resolve issues and maintain delivery momentum Reviewing technical documentation, supporting hazard assessments, and managing change control with sound engineering judgement Proactively identifying and addressing shortfalls in delivery, documentation or process - embedding a culture of openness, improvement, and accountability Your skills and experiences: We're looking for someone who can confidently lead engineering work packages while mentoring others and contributing to a collaborative delivery culture. You should have: A proven track record of delivering complex mechanical or multi-disciplinary engineering tasks in a regulated environment Experience mentoring or coaching engineers to support technical and professional growth Excellent communication and influencing skills, with the confidence to lead conversations, challenge constructively, and build strong working relationships The ability to collaborate effectively across engineering, project, safety, ILS and supply chain functions Familiarity with task and documentation management tools such as Jira and Confluence Working toward or already professionally registered (CEng strongly preferred) A STEM-related degree (or equivalent experience) with strong foundations in systems thinking and platform-level integration Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Platform Mechanical team: You'll join the Platform Mechanical Integrated Delivery Team - a dynamic, collaborative engineering group working at the forefront of submarine platform development. The team brings together engineers from across disciplines, career levels, and partner organisations to deliver critical mechanical capability. Through close engagement with suppliers, systems engineers, and programme stakeholders, you'll play a central role in shaping high-integrity technical solutions, supporting team development, and ensuring delivery remains aligned with the wider programme plan and budget. We have multiple roles available & will be offering positions within the following disciplines; Air Purification & Atmosphere Monitoring, Trim & Compensation, Hydraulics, Air Movement & HVAC, and Cooling. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 3rd March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 04, 2026
Full time
Job Title: Lead Mechanical Design Engineer Location: Barrow-in-Furness. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this role Salary: Circa £55,000 What you'll be doing: As a Lead Principal Engineer within the SSNA Platform Mechanical Integrated Delivery Team (IDT), you will play a key leadership role in delivering engineering scope across a complex and fast-paced submarine programme. You'll take ownership of multiple systems, provide technical assurance, and collaborate across disciplines to drive delivery forward. Leading the delivery of assigned engineering scope, ensuring quality and timely outputs across design, integration, and qualification Overseeing technical ownership of several mechanical systems, ensuring compliance with system requirements and effective collaboration across interface areas Producing engineering artifacts, including documentation, calculations and performing simulation/analysis. Managing task allocation and progress tracking through structured tools (Jira/Confluence), ensuring alignment with programme milestones, cost, and schedule expectations Coaching and supporting engineers at all levels - from graduates to senior professionals - to grow technical capability and confidence Working closely with peers, suppliers, and wider functional stakeholders to resolve issues and maintain delivery momentum Reviewing technical documentation, supporting hazard assessments, and managing change control with sound engineering judgement Proactively identifying and addressing shortfalls in delivery, documentation or process - embedding a culture of openness, improvement, and accountability Your skills and experiences: We're looking for someone who can confidently lead engineering work packages while mentoring others and contributing to a collaborative delivery culture. You should have: A proven track record of delivering complex mechanical or multi-disciplinary engineering tasks in a regulated environment Experience mentoring or coaching engineers to support technical and professional growth Excellent communication and influencing skills, with the confidence to lead conversations, challenge constructively, and build strong working relationships The ability to collaborate effectively across engineering, project, safety, ILS and supply chain functions Familiarity with task and documentation management tools such as Jira and Confluence Working toward or already professionally registered (CEng strongly preferred) A STEM-related degree (or equivalent experience) with strong foundations in systems thinking and platform-level integration Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Platform Mechanical team: You'll join the Platform Mechanical Integrated Delivery Team - a dynamic, collaborative engineering group working at the forefront of submarine platform development. The team brings together engineers from across disciplines, career levels, and partner organisations to deliver critical mechanical capability. Through close engagement with suppliers, systems engineers, and programme stakeholders, you'll play a central role in shaping high-integrity technical solutions, supporting team development, and ensuring delivery remains aligned with the wider programme plan and budget. We have multiple roles available & will be offering positions within the following disciplines; Air Purification & Atmosphere Monitoring, Trim & Compensation, Hydraulics, Air Movement & HVAC, and Cooling. We offer relocation support packages across all Submarines roles, subject to meeting eligibility criteria. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 3rd March 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms. Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalated. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1 3 weeks to complete and you'd be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Feb 04, 2026
Full time
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms. Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalated. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Here's what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1 3 weeks to complete and you'd be expected to start on a specific date. Application 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Oscar Associates (UK) Limited
Nottingham, Nottinghamshire
Job Title: Account Manager Location: Nottingham, Hybrid (3 days per week) Salary: £35,000 (£45,000 OTE) We're looking for a motivated Account Manager to join a growing, UK based IT provider based in the Nottingham area. This role is ideal for someone who enjoys building strong customer relationships, identifying growth opportunities, and acting as a trusted partner to clients click apply for full job details
Feb 04, 2026
Full time
Job Title: Account Manager Location: Nottingham, Hybrid (3 days per week) Salary: £35,000 (£45,000 OTE) We're looking for a motivated Account Manager to join a growing, UK based IT provider based in the Nottingham area. This role is ideal for someone who enjoys building strong customer relationships, identifying growth opportunities, and acting as a trusted partner to clients click apply for full job details
The Opportunity: Finance Business Partner Contract: Permanent Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying click apply for full job details
Feb 04, 2026
Full time
The Opportunity: Finance Business Partner Contract: Permanent Location: Cannock The Briggs Equipment Group is a leading provider of asset management and maintenance solutions across the UK and Ireland. If you don't feel like you meet all of the role criteria outlined below please don't let that discourage you from applying click apply for full job details
POST TITLE Human Resources Specialist DEPARTMENT Human Resources REPORTS TO Head of Human Resources / Deputy Head of HR LOCATION Bodelwyddan /Agile Working Our client is seeking an experienced HR Specialist to join their team. PRINCIPAL DUTIES AND RESPONSIBILITIES Specific duties will vary from time to time. The following list of accountabilities is intended to indicate the general nature of the post and is not exhaustive. The post holder is bound at all times to observe strict confidentiality applicable to the work of the HR Department. Liaise with the Head of Human Resources/ Deputy HR Manager regarding changes to human resources related policies and procedures in line with good practice/employment law. Provide advice and guidance on appropriate HR policies and procedures and conditions of service to both line managers and staff as and when required. To assist the Head of Human Resources on projects/workstreams. Undertake and manage discipline, mediation, grievance, capability and other HR related functions. To represent and attend meetings as directed by the Head of Human Resources. To deal with appropriate issues in the Head of Human Resources/ Deputy HR Manager s absence and inform senior management of any major issue(s) that may arise which requires immediate action. To be accountable for own personal development plan in working towards a flexible level of skills to assure full career enhancement. To assist in the development and delivery of training as required with regards to HR matters. To be responsible for keeping up to date with employment legislation and any changes for the provision of advice and guidance to management regarding any amendments or creations of Service Policy and Procedure. To monitor and evaluate sub departmental budgets to ensure that high levels of service delivery are maintained and achieved as cost effectively as possible. Roles will rotate, at intervals determined by the Head of HR, and all HR Specialists will cover the following three major areas of responsibility: Recruitment Responsibility for the co-ordination of the recruitment procedure within the Service to include interviewing, compiling of interview guidance/packs providing guidance to line managers, compilation of contracts (terms and particulars of employment) and appointment letters ensuring compliance with legislation. Act as a job analyst/administrator for the Job Evaluation Scheme, undertaking evaluation of posts using a computerised Scheme and to review job descriptions/person specification. Responsibility for statistical staffing reports for Service Leadership Team (current and substantive profiles, sickness starter/leaver, turnover and retirement statistics. Area HR Specialist To assume responsibility for HR related matters across a specified region within the organisation s service area to provide a proactive and innovative HR advisory service to managers and employees. Ensure continuous effectiveness of policies and procedures in relation to achieving and maintaining high levels of attendance and performance at work for all members of staff. Handling employee relations issues such as capability, disciplinaries, grievances, mediation and employee welfare cases. Responsible for the on-going monitoring of sickness absence, offering support and expertise where required ensuring consideration is given to the Equality Act. Seeking further medical opinion on specific cases from an independent qualified Occupational Health Practitioner. Carrying out the ill health termination process as and when required and undertake the preparation of all relevant documentation. Policy and Projects To undertake HR policy/strategy work related projects as required ensuring effective processes are in place in relation to consultation, policy approval, training and management information and guidance. Ensure the creation of Service Policy is compliant with employment legislation. To review the effectiveness of HR policy and to develop recommendations for any revisions following evaluation including equality impact assessments. To take ownership of any project work given by the Head of Human Resources. QUALIFICATIONS, KNOWLEDGE, EXPERIENCE essential The qualities without which a post holder could not be appointed CIPD qualified (Chartered Member) or working towards Level 7 of the qualification Previous appropriate experience within a human resources environment and knowledge of employment law. Strong track record of development and implementing policy Experience of managing conflict and sensitive issues and achieving positive outcomes Experience of working in partnership with a range of stakeholders including managers, trade unions, employees and external partners DESIRABLE Extra qualities which can be used to choose between candidates who meet all the essential criteria Experience of Job Evaluation Experience of undertaking and managing service level agreements/tenders. Outline knowledge of Local Government Conditions of Service. SKILLS essential The qualities without which a post holder could not be appointed Excellent communication, organisation interpersonal and presentation skills. Full clean drivers licence with the requirement to travel across North Wales. Ability to work on own initiative, prioritise work to deadlines and pay attention to detail Excellent computer and database skills. Level 2 Welsh Speaking and Listening (to be achieved within probation period if not achieved on appointment) requires that you can: Understand the gist of conversations in work. Respond to simple job-related requests and requests for factual information. Ask simple questions and understand simple responses. Express opinions in a limited way as long as the topic is familiar. Understand instructions when simple language is used. DESIRABLE Level 4 Welsh - Speaking and Listening Requires that you can : Keep up an extended casual work related conversation or give a presentation with a good degree of fluency and range of expression but may need to revert to another language to answer unpredictable questions or explain complex points or technical information. Contribute effectively to meetings and seminars within own area of work.
Feb 04, 2026
Full time
POST TITLE Human Resources Specialist DEPARTMENT Human Resources REPORTS TO Head of Human Resources / Deputy Head of HR LOCATION Bodelwyddan /Agile Working Our client is seeking an experienced HR Specialist to join their team. PRINCIPAL DUTIES AND RESPONSIBILITIES Specific duties will vary from time to time. The following list of accountabilities is intended to indicate the general nature of the post and is not exhaustive. The post holder is bound at all times to observe strict confidentiality applicable to the work of the HR Department. Liaise with the Head of Human Resources/ Deputy HR Manager regarding changes to human resources related policies and procedures in line with good practice/employment law. Provide advice and guidance on appropriate HR policies and procedures and conditions of service to both line managers and staff as and when required. To assist the Head of Human Resources on projects/workstreams. Undertake and manage discipline, mediation, grievance, capability and other HR related functions. To represent and attend meetings as directed by the Head of Human Resources. To deal with appropriate issues in the Head of Human Resources/ Deputy HR Manager s absence and inform senior management of any major issue(s) that may arise which requires immediate action. To be accountable for own personal development plan in working towards a flexible level of skills to assure full career enhancement. To assist in the development and delivery of training as required with regards to HR matters. To be responsible for keeping up to date with employment legislation and any changes for the provision of advice and guidance to management regarding any amendments or creations of Service Policy and Procedure. To monitor and evaluate sub departmental budgets to ensure that high levels of service delivery are maintained and achieved as cost effectively as possible. Roles will rotate, at intervals determined by the Head of HR, and all HR Specialists will cover the following three major areas of responsibility: Recruitment Responsibility for the co-ordination of the recruitment procedure within the Service to include interviewing, compiling of interview guidance/packs providing guidance to line managers, compilation of contracts (terms and particulars of employment) and appointment letters ensuring compliance with legislation. Act as a job analyst/administrator for the Job Evaluation Scheme, undertaking evaluation of posts using a computerised Scheme and to review job descriptions/person specification. Responsibility for statistical staffing reports for Service Leadership Team (current and substantive profiles, sickness starter/leaver, turnover and retirement statistics. Area HR Specialist To assume responsibility for HR related matters across a specified region within the organisation s service area to provide a proactive and innovative HR advisory service to managers and employees. Ensure continuous effectiveness of policies and procedures in relation to achieving and maintaining high levels of attendance and performance at work for all members of staff. Handling employee relations issues such as capability, disciplinaries, grievances, mediation and employee welfare cases. Responsible for the on-going monitoring of sickness absence, offering support and expertise where required ensuring consideration is given to the Equality Act. Seeking further medical opinion on specific cases from an independent qualified Occupational Health Practitioner. Carrying out the ill health termination process as and when required and undertake the preparation of all relevant documentation. Policy and Projects To undertake HR policy/strategy work related projects as required ensuring effective processes are in place in relation to consultation, policy approval, training and management information and guidance. Ensure the creation of Service Policy is compliant with employment legislation. To review the effectiveness of HR policy and to develop recommendations for any revisions following evaluation including equality impact assessments. To take ownership of any project work given by the Head of Human Resources. QUALIFICATIONS, KNOWLEDGE, EXPERIENCE essential The qualities without which a post holder could not be appointed CIPD qualified (Chartered Member) or working towards Level 7 of the qualification Previous appropriate experience within a human resources environment and knowledge of employment law. Strong track record of development and implementing policy Experience of managing conflict and sensitive issues and achieving positive outcomes Experience of working in partnership with a range of stakeholders including managers, trade unions, employees and external partners DESIRABLE Extra qualities which can be used to choose between candidates who meet all the essential criteria Experience of Job Evaluation Experience of undertaking and managing service level agreements/tenders. Outline knowledge of Local Government Conditions of Service. SKILLS essential The qualities without which a post holder could not be appointed Excellent communication, organisation interpersonal and presentation skills. Full clean drivers licence with the requirement to travel across North Wales. Ability to work on own initiative, prioritise work to deadlines and pay attention to detail Excellent computer and database skills. Level 2 Welsh Speaking and Listening (to be achieved within probation period if not achieved on appointment) requires that you can: Understand the gist of conversations in work. Respond to simple job-related requests and requests for factual information. Ask simple questions and understand simple responses. Express opinions in a limited way as long as the topic is familiar. Understand instructions when simple language is used. DESIRABLE Level 4 Welsh - Speaking and Listening Requires that you can : Keep up an extended casual work related conversation or give a presentation with a good degree of fluency and range of expression but may need to revert to another language to answer unpredictable questions or explain complex points or technical information. Contribute effectively to meetings and seminars within own area of work.
Customer Care Representative - Hybrid Remote (Edinburgh) is hiring a full-time Customer Care Representative to join its award-winning team in Edinburgh. This permanent role offers a competitive salary of £26,000 per year and a hybrid working arrangement, combining remote flexibility with in-office collaboration. If you're passionate about customer service, problem-solving, and being part of a dynamic e-commerce brand, this is your chance to make a meaningful impact in one of the UK's leading online tyre retailers. Founded in 2001, has revolutionised the UK automotive sector with its simplified click-and-fit tyre service. As the nation's leading online tyre retailer, the company offers customers affordable prices and excellent service across all major tyre brands. Acquired by Michelin in 2015, has since tripled its turnover and continues to grow in a competitive market. The business is driven by design, data, and customer experience. With a Build-Measure-Learn methodology and a commitment to innovation, stands out for its ability to deliver fast, reliable solutions that meet customer needs. The Customer Care Team plays a central role in this mission, acting as the face of the brand and ensuring every interaction reflects the company's values: Respect, Innovate, Simplify, and Empower. Job Overview As a Customer Care Representative, you'll be responsible for supporting customers throughout their purchasing journey. You'll engage with customers across multiple contact channels, including email, phone, live chat, social media, and WhatsApp. Your role will involve advising on tyre selection, resolving queries, coordinating with garage partners and suppliers, and ensuring a smooth and effortless experience from booking to fitting. This position is ideal for someone who thrives in a fast-paced, customer-focused environment and enjoys working as part of a collaborative team. If you have a passion for doing the right thing and want to be part of a company that values creativity and service excellence, we want to hear from you. Key Responsibilities Respond to customer enquiries via email, phone, live chat, social media, and WhatsApp Provide expert advice on tyre selection to help customers make informed decisions Proactively contact customers who may have ordered incorrect tyres and assist in finding suitable alternatives Liaise with the Network and Supply Chain teams to ensure timely garage bookings and tyre deliveries Resolve issues where garages are unable to meet preferred fitting times and dates Contact customers regarding order delays and work to find suitable solutions Coordinate with couriers and suppliers to resolve delivery discrepancies Raise purchase orders, claims, and other administrative items as needed Handle complaints with a solutions-focused approach, aiming to restore customer confidence Person Specification Education Educated to Standard Grade level or equivalent Skills Required Excellent communication skills across phone, email, webchat, and social media Strong organisational skills and ability to manage workload independently Effective problem-solving skills and ability to generate practical solutions Active listening and empathy to ensure a positive customer journey Willingness to work proactively and collaboratively within a team Experience Required Minimum of 2 years' experience in a customer-facing role Contact Centre experience preferred, especially in an Omni-channel environment Knowledge or interest in the motor or tyre industry is advantageous but not essential Interest in career development and long-term growth within the company Work Schedule Full-time, permanent role Monday to Saturday, five days per week Salary and Benefits £26,000 per year Casual dress code Company events and team culture initiatives Company pension scheme Cycle to work scheme Life insurance Private medical insurance Hybrid remote working arrangement Opportunities for career development and internal progression Work Location Hybrid remote in Edinburgh EH3 5DA Applicants must be able to reliably commute or plan to relocate before starting work Apply for This Job Click here to apply. We're looking for candidates who are passionate about customer care, eager to learn, and ready to contribute to a team that values innovation and service excellence. Join Our Official Channels for more Jobs & Scholarship No comment's at the moment!, Be the first to post a comment.
Feb 04, 2026
Full time
Customer Care Representative - Hybrid Remote (Edinburgh) is hiring a full-time Customer Care Representative to join its award-winning team in Edinburgh. This permanent role offers a competitive salary of £26,000 per year and a hybrid working arrangement, combining remote flexibility with in-office collaboration. If you're passionate about customer service, problem-solving, and being part of a dynamic e-commerce brand, this is your chance to make a meaningful impact in one of the UK's leading online tyre retailers. Founded in 2001, has revolutionised the UK automotive sector with its simplified click-and-fit tyre service. As the nation's leading online tyre retailer, the company offers customers affordable prices and excellent service across all major tyre brands. Acquired by Michelin in 2015, has since tripled its turnover and continues to grow in a competitive market. The business is driven by design, data, and customer experience. With a Build-Measure-Learn methodology and a commitment to innovation, stands out for its ability to deliver fast, reliable solutions that meet customer needs. The Customer Care Team plays a central role in this mission, acting as the face of the brand and ensuring every interaction reflects the company's values: Respect, Innovate, Simplify, and Empower. Job Overview As a Customer Care Representative, you'll be responsible for supporting customers throughout their purchasing journey. You'll engage with customers across multiple contact channels, including email, phone, live chat, social media, and WhatsApp. Your role will involve advising on tyre selection, resolving queries, coordinating with garage partners and suppliers, and ensuring a smooth and effortless experience from booking to fitting. This position is ideal for someone who thrives in a fast-paced, customer-focused environment and enjoys working as part of a collaborative team. If you have a passion for doing the right thing and want to be part of a company that values creativity and service excellence, we want to hear from you. Key Responsibilities Respond to customer enquiries via email, phone, live chat, social media, and WhatsApp Provide expert advice on tyre selection to help customers make informed decisions Proactively contact customers who may have ordered incorrect tyres and assist in finding suitable alternatives Liaise with the Network and Supply Chain teams to ensure timely garage bookings and tyre deliveries Resolve issues where garages are unable to meet preferred fitting times and dates Contact customers regarding order delays and work to find suitable solutions Coordinate with couriers and suppliers to resolve delivery discrepancies Raise purchase orders, claims, and other administrative items as needed Handle complaints with a solutions-focused approach, aiming to restore customer confidence Person Specification Education Educated to Standard Grade level or equivalent Skills Required Excellent communication skills across phone, email, webchat, and social media Strong organisational skills and ability to manage workload independently Effective problem-solving skills and ability to generate practical solutions Active listening and empathy to ensure a positive customer journey Willingness to work proactively and collaboratively within a team Experience Required Minimum of 2 years' experience in a customer-facing role Contact Centre experience preferred, especially in an Omni-channel environment Knowledge or interest in the motor or tyre industry is advantageous but not essential Interest in career development and long-term growth within the company Work Schedule Full-time, permanent role Monday to Saturday, five days per week Salary and Benefits £26,000 per year Casual dress code Company events and team culture initiatives Company pension scheme Cycle to work scheme Life insurance Private medical insurance Hybrid remote working arrangement Opportunities for career development and internal progression Work Location Hybrid remote in Edinburgh EH3 5DA Applicants must be able to reliably commute or plan to relocate before starting work Apply for This Job Click here to apply. We're looking for candidates who are passionate about customer care, eager to learn, and ready to contribute to a team that values innovation and service excellence. Join Our Official Channels for more Jobs & Scholarship No comment's at the moment!, Be the first to post a comment.
We have an exciting opportunity for someone who is passionate about people, customer experience and driving success. This role gives you the opportunity to support our experienced Store Manager to run the store! Tapi are looking for a motivating, enthusiastic individual to join the Tapi family and be part of leading our revolution. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the business. If you are looking to take the next step in your career and are ready to be truly inspiring, offer great product & customer service and bring the best out of your team, look no further, and apply today. Your Responsibilities Work together with your store team to "wow" our customers at every turn. Deputise for the Store Manager across all Store operations. Assist in the management of the store including sales targets and team motivation. Support and train the team to succeed and deliver the "Tapi difference". Support the Store Manager to induct new Tapi colleagues. Drive sales to meet and exceed your personal sales targets. Deliver outstanding service to all customers - surpassing their expectations. Assist the Store Manager in the excellent appearance of the store and actively support promotional changes. Handle customer complaints in difficult situations. Ensure we always exceed customers' expectations to encourage recommendations and repeat business. Always looking for ways to continuously improve for customers, colleagues and the wider Tapi business. Regularly use Tapi technology to input customer order details accurately and to a high standard. Comply with all Health, Safety and Security requirements set out by Tapi. The Big Package Colleague discount. Salary sacrifice pension Perks platform (cheap cinema tickets, cashback and discounts on well-known brands) Employee Assistance Programme A day off for your birthday Cycle to work scheme. Enhanced family leave Life Assurance About You! People are your bag - you get them, you understand them and importantly, you can sell to them! You'll be confident in your ability and see 100% of target as the minimum - not job done! And you're always on the lookout for ways to improve things for customer and colleagues. You're naturally self-motivated, enthusiastic and lead by example. You have natural charm and energy with the ability to motivate and inspire the team you work with to be at their best. You're in that little sweet spot of being sales driven AND customer focused. And you're passionate about what you do which is demonstrated in every interaction. You understand the value of a consultative sales approach and can create strong rapport and trust from the get-go to make our customers feel relaxed and reassured. Good judgement is key - you don't shy away from difficult conversations and manage them with Tapi charm, dealing with challenges but ensuring the best outcome. You'll be a brand ambassador and ooze the "Tapi difference". You're "Tech Savvy" and know how to use Store systems to your advantage - and if you don't, you find out! You're flexible and do what is best for the store, scheduling work effectively so no customer is left behind. Get to Know us! Hello, we're Tapi and we're slightly obsessed with floors. We're a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we'd love for you to join the revolution! The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers - and show that it could be fun! Over the past 10 years, we've grown massively to become the largest flooring retailer in Britain - something we're super proud of. You're likely to find a Tapi showroom in your local town and we've got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5 star service remained outstanding as the team went above and beyond to show exactly why our customers rate us 'excellent' on Trustpilot. So, what's the secret to our success? Our people. Even though there's nearly a whopping 1500 of us, we're still a company with family values at the heart. Wherever you're based - at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right! It's a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning. Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
Feb 04, 2026
Full time
We have an exciting opportunity for someone who is passionate about people, customer experience and driving success. This role gives you the opportunity to support our experienced Store Manager to run the store! Tapi are looking for a motivating, enthusiastic individual to join the Tapi family and be part of leading our revolution. Our teams hold a wealth of industry knowledge where you will learn and develop from the best in the business. If you are looking to take the next step in your career and are ready to be truly inspiring, offer great product & customer service and bring the best out of your team, look no further, and apply today. Your Responsibilities Work together with your store team to "wow" our customers at every turn. Deputise for the Store Manager across all Store operations. Assist in the management of the store including sales targets and team motivation. Support and train the team to succeed and deliver the "Tapi difference". Support the Store Manager to induct new Tapi colleagues. Drive sales to meet and exceed your personal sales targets. Deliver outstanding service to all customers - surpassing their expectations. Assist the Store Manager in the excellent appearance of the store and actively support promotional changes. Handle customer complaints in difficult situations. Ensure we always exceed customers' expectations to encourage recommendations and repeat business. Always looking for ways to continuously improve for customers, colleagues and the wider Tapi business. Regularly use Tapi technology to input customer order details accurately and to a high standard. Comply with all Health, Safety and Security requirements set out by Tapi. The Big Package Colleague discount. Salary sacrifice pension Perks platform (cheap cinema tickets, cashback and discounts on well-known brands) Employee Assistance Programme A day off for your birthday Cycle to work scheme. Enhanced family leave Life Assurance About You! People are your bag - you get them, you understand them and importantly, you can sell to them! You'll be confident in your ability and see 100% of target as the minimum - not job done! And you're always on the lookout for ways to improve things for customer and colleagues. You're naturally self-motivated, enthusiastic and lead by example. You have natural charm and energy with the ability to motivate and inspire the team you work with to be at their best. You're in that little sweet spot of being sales driven AND customer focused. And you're passionate about what you do which is demonstrated in every interaction. You understand the value of a consultative sales approach and can create strong rapport and trust from the get-go to make our customers feel relaxed and reassured. Good judgement is key - you don't shy away from difficult conversations and manage them with Tapi charm, dealing with challenges but ensuring the best outcome. You'll be a brand ambassador and ooze the "Tapi difference". You're "Tech Savvy" and know how to use Store systems to your advantage - and if you don't, you find out! You're flexible and do what is best for the store, scheduling work effectively so no customer is left behind. Get to Know us! Hello, we're Tapi and we're slightly obsessed with floors. We're a flooring retailer with a difference, here to blow a breath of fresh air into the world of carpet and flooring shopping - and we'd love for you to join the revolution! The Tapi story starts in 2015, when a handful of flooring industry specialists passionate about flooring decided to do things differently. With hundreds of years of flooring knowledge between us, our mission was to make buying flooring reassuringly simple for our customers - and show that it could be fun! Over the past 10 years, we've grown massively to become the largest flooring retailer in Britain - something we're super proud of. You're likely to find a Tapi showroom in your local town and we've got a fleet of home consultants zooming around the country. In 2024, we added the Carpetright brand, 54 flooring stores, and as many Carpetright colleagues as possible into the Tapi family. Our 5 star service remained outstanding as the team went above and beyond to show exactly why our customers rate us 'excellent' on Trustpilot. So, what's the secret to our success? Our people. Even though there's nearly a whopping 1500 of us, we're still a company with family values at the heart. Wherever you're based - at the office, in a store or on the road - we all work together as a team. Some people have been with us from the very beginning while others plan to retire here, so we must be doing something right! It's a happy place to work and when you love what you do, customers will see that too. And making our customers happy is the reason we get out of bed in the morning. Tapi Carpets & Floors is an Equal Opportunities Employer. Our policy is clear: there shall be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications.
We are excited to offer a fantastic opportunity for a Commercial Graduate Apprentice to join our NMC -NE account based in Perth. Starting Salary: 26,352.00 (Subject to review) Location : Caledonian House, West Kinfauns, Perth. PH2 7XZ Working hours per week: Monday-Friday 08:30am-17:00pm. 40hrs/week Start date : July 2026 Apprenticeship Link: Construction and the Built Environment - Graduate Apprenticeship Apprenticeships. Scot As part of your apprenticeship, you will be enrolled onto the Construction and Built Environment Graduate Apprenticeship at SCQF Level 10, which will take approximately 48 months to complete. You will be fully supported by our partnered college through 1-to-1 guidance, e-learning materials and a team of experts providing technical knowledge in the workplace. Join our vibrant, inclusive community in NMC NE, working on diverse projects that make a real positive impact across the UK. Since August 2022, Amey has been responsible for maintaining the Northeast trunk road network. The contract runs for eight years, with the potential for a further four-year extension. Our commercial team is responsible for managing cost and maximising value for Amey. What you will do: Selection of subcontractors and setting up contracts. Developing an understanding of the main contract and method of measurement. Collaborating with the wider team-design and scheme delivery-to identify and cost works. Measuring and valuing progress of works. Collecting, collating and uploading essential supporting data. Cost allocation and reconciliation. Measuring, recording and valuing changes. What you will bring: Minimum of four SQA Highers, including Maths and English. Full UK driving licence. Strong attention to detail. Ability to maintain accurate records. Self-motivated and keen to progress. Ability to work well within a team, ask questions and absorb new information. Capability to work independently but recognise when to seek advice. Ability to use your own initiative. Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Please note that successful applicants must undergo random drug and alcohol testing in line with our commitment to a safe and compliant working environment. Shortlisting will be based on submitted certificates, predicted grades or achieved qualifications. If you have issues uploading documents, please contact our People Services team. Why join Amey? At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation. Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. Remuneration: Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions. Career Growth : First-class mentoring and a structured learning and development programme to support your professional and personal development. Training Opportunities : Fully funded leadership programmes and comprehensive training tailored to your growth. Holidays: 24 days' annual leave plus bank holidays, with the option to buy more. Pension : Generous scheme with additional contributions from Amey. Flexible Working: Hybrid, part-time and flexible work patterns open for discussion to support work-life balance. Flexible Benefits: Customise your benefits such as insurance, Cycle2Work, and discounted gym membership. Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers. Giving Back: Two Social Impact Days each year for volunteering and fundraising. Family-Friendly Policies : Support for new parents and those with caring responsibilities. Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey. About Amey We are a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come. Find out more at (url removed) Application Guidance and Diversity & Inclusion At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at removed) to discuss any access needs, reasonable adjustments or additional support required during the recruitment process. Apply today We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible. Inspiring Impact Together
Feb 04, 2026
Full time
We are excited to offer a fantastic opportunity for a Commercial Graduate Apprentice to join our NMC -NE account based in Perth. Starting Salary: 26,352.00 (Subject to review) Location : Caledonian House, West Kinfauns, Perth. PH2 7XZ Working hours per week: Monday-Friday 08:30am-17:00pm. 40hrs/week Start date : July 2026 Apprenticeship Link: Construction and the Built Environment - Graduate Apprenticeship Apprenticeships. Scot As part of your apprenticeship, you will be enrolled onto the Construction and Built Environment Graduate Apprenticeship at SCQF Level 10, which will take approximately 48 months to complete. You will be fully supported by our partnered college through 1-to-1 guidance, e-learning materials and a team of experts providing technical knowledge in the workplace. Join our vibrant, inclusive community in NMC NE, working on diverse projects that make a real positive impact across the UK. Since August 2022, Amey has been responsible for maintaining the Northeast trunk road network. The contract runs for eight years, with the potential for a further four-year extension. Our commercial team is responsible for managing cost and maximising value for Amey. What you will do: Selection of subcontractors and setting up contracts. Developing an understanding of the main contract and method of measurement. Collaborating with the wider team-design and scheme delivery-to identify and cost works. Measuring and valuing progress of works. Collecting, collating and uploading essential supporting data. Cost allocation and reconciliation. Measuring, recording and valuing changes. What you will bring: Minimum of four SQA Highers, including Maths and English. Full UK driving licence. Strong attention to detail. Ability to maintain accurate records. Self-motivated and keen to progress. Ability to work well within a team, ask questions and absorb new information. Capability to work independently but recognise when to seek advice. Ability to use your own initiative. Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Please note that successful applicants must undergo random drug and alcohol testing in line with our commitment to a safe and compliant working environment. Shortlisting will be based on submitted certificates, predicted grades or achieved qualifications. If you have issues uploading documents, please contact our People Services team. Why join Amey? At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation. Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. Remuneration: Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions. Career Growth : First-class mentoring and a structured learning and development programme to support your professional and personal development. Training Opportunities : Fully funded leadership programmes and comprehensive training tailored to your growth. Holidays: 24 days' annual leave plus bank holidays, with the option to buy more. Pension : Generous scheme with additional contributions from Amey. Flexible Working: Hybrid, part-time and flexible work patterns open for discussion to support work-life balance. Flexible Benefits: Customise your benefits such as insurance, Cycle2Work, and discounted gym membership. Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers. Giving Back: Two Social Impact Days each year for volunteering and fundraising. Family-Friendly Policies : Support for new parents and those with caring responsibilities. Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey. About Amey We are a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come. Find out more at (url removed) Application Guidance and Diversity & Inclusion At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at removed) to discuss any access needs, reasonable adjustments or additional support required during the recruitment process. Apply today We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible. Inspiring Impact Together
We are excited to offer a fantastic opportunity for a Commercial Assistant Apprentice to join our Area 12 account based in Goole. Starting Salary : 24,548.00 per annum (subject to review) Location : Motorway Maintenance Compound, Finnley's Lane, West Cowick, Goole, DN14 9ED Working Hours: Monday-Friday, 09:00-17:00 (45 hours per week) Start Date: September 2026 Apprenticeship Link: (url removed) As part of your apprenticeship, you will be enrolled onto the Construction Quantity Surveying Technician Level 4 apprenticeship, which will take approximately 39 months to complete. You will be fully supported by our partnered college, with access to 1-2-1 advice, e-learning materials and a full team of experts on hand to provide guidance and technical knowledge in your workplace. Join our vibrant, inclusive community in Area 12, working on diverse projects that make a positive impact across the UK. Amey has been working in partnership with Area 12 Highways England since June 2021. Area 12 is made up of 476 km of dual carriageway, 179 km of single carriageway and 1,963 structures. We provide routine, cyclical and winter maintenance and response across Yorkshire and Humberside, and oversee traffic management during incidents, as well as the operation of the ten maintenance depots in the region. By ensuring our roads are well-maintained and well-managed throughout all weather seasons, we aim to reduce traffic incidents and the severity of road accidents, helping road users across Yorkshire and Humberside feel safer. What you will do: Working as part of the Commercial team, you will play an important role in supporting Commercial Assistants, Commercial Managers and Principal Commercial Managers. Your responsibilities will include: Accurately valuing works undertaken by operational teams and gathering records to substantiate costs where required. Assisting in the daily commercial and contractual aspects of the contracts managed by the operational team (including drainage, soft estate, VRS barriers, sweeping and cleaning across planned and reactive programmes). Financial monitoring and reporting of assigned projects, and preparing associated financial statements. Supporting the Commercial Manager to ensure the proper administration of contract requirements. Gathering and collating records of all work completed. Checking all contract documents before work commences and advising the Commercial Manager of any abnormalities or issues. Assisting with subcontractor payment authorisation. Ensuring prompt submission of invoices and applications for payment. Supporting the Business Development process by preparing information for PQQs and tenders relating to project deliverables for both the client and the business. What you will bring: GCSEs at grade C/4 (or equivalent), including Maths, English and Science. Full UK driving licence. Ability to meet BPSS requirements. A keen interest in construction and infrastructure projects. Strong communication and interpersonal skills. Passion for developing your skills professionally and personally. Enthusiasm to be part of a high-performing team with a drive for success. Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Successful applicants will be required to undergo random drug and alcohol testing in line with safety requirements. Please upload your certificates, predicted grades or achieved qualifications as part of your application. Why join Amey? At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation. Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. Remuneration: Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions. Career Growth: First-class mentoring and a structured learning and development programme to support your professional and personal development. Training Opportunities : Fully funded leadership programmes and comprehensive training tailored to your growth. Holidays: 24 days' annual leave plus bank holidays, with the option to buy more. Pension : Generous scheme with additional contributions from Amey. Flexible Working : Hybrid, part-time and flexible work patterns open for discussion to support work-life balance. Flexible Benefits: Customise your benefits such as insurance, Cycle2Work, and discounted gym membership. Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers. Giving Back : Two Social Impact Days each year for volunteering and fundraising. Family-Friendly Policies : Support for new parents and those with caring responsibilities. Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey. About Amey We are a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come. Find out more at (url removed) Application Guidance and Diversity & Inclusion At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at removed) to discuss any access needs, reasonable adjustments or additional support required during the recruitment process. Apply today We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible. Inspiring Impact Together
Feb 04, 2026
Full time
We are excited to offer a fantastic opportunity for a Commercial Assistant Apprentice to join our Area 12 account based in Goole. Starting Salary : 24,548.00 per annum (subject to review) Location : Motorway Maintenance Compound, Finnley's Lane, West Cowick, Goole, DN14 9ED Working Hours: Monday-Friday, 09:00-17:00 (45 hours per week) Start Date: September 2026 Apprenticeship Link: (url removed) As part of your apprenticeship, you will be enrolled onto the Construction Quantity Surveying Technician Level 4 apprenticeship, which will take approximately 39 months to complete. You will be fully supported by our partnered college, with access to 1-2-1 advice, e-learning materials and a full team of experts on hand to provide guidance and technical knowledge in your workplace. Join our vibrant, inclusive community in Area 12, working on diverse projects that make a positive impact across the UK. Amey has been working in partnership with Area 12 Highways England since June 2021. Area 12 is made up of 476 km of dual carriageway, 179 km of single carriageway and 1,963 structures. We provide routine, cyclical and winter maintenance and response across Yorkshire and Humberside, and oversee traffic management during incidents, as well as the operation of the ten maintenance depots in the region. By ensuring our roads are well-maintained and well-managed throughout all weather seasons, we aim to reduce traffic incidents and the severity of road accidents, helping road users across Yorkshire and Humberside feel safer. What you will do: Working as part of the Commercial team, you will play an important role in supporting Commercial Assistants, Commercial Managers and Principal Commercial Managers. Your responsibilities will include: Accurately valuing works undertaken by operational teams and gathering records to substantiate costs where required. Assisting in the daily commercial and contractual aspects of the contracts managed by the operational team (including drainage, soft estate, VRS barriers, sweeping and cleaning across planned and reactive programmes). Financial monitoring and reporting of assigned projects, and preparing associated financial statements. Supporting the Commercial Manager to ensure the proper administration of contract requirements. Gathering and collating records of all work completed. Checking all contract documents before work commences and advising the Commercial Manager of any abnormalities or issues. Assisting with subcontractor payment authorisation. Ensuring prompt submission of invoices and applications for payment. Supporting the Business Development process by preparing information for PQQs and tenders relating to project deliverables for both the client and the business. What you will bring: GCSEs at grade C/4 (or equivalent), including Maths, English and Science. Full UK driving licence. Ability to meet BPSS requirements. A keen interest in construction and infrastructure projects. Strong communication and interpersonal skills. Passion for developing your skills professionally and personally. Enthusiasm to be part of a high-performing team with a drive for success. Applicants must be at least 18 years of age to be eligible for consideration, due to the nature of the work associated with this account. Successful applicants will be required to undergo random drug and alcohol testing in line with safety requirements. Please upload your certificates, predicted grades or achieved qualifications as part of your application. Why join Amey? At Amey, we work on long-term, stable contracts, allowing you to plan a long-term career with us. We have been awarded Platinum status by Investors in People, underscoring our commitment to supporting our people across every part of our organisation. Whether you are starting your career, returning to the workplace or bringing professional experience, there is a place for you here. Our benefits are designed to help you thrive at work and in your home life. You will have the flexibility to choose benefits and development opportunities that are best for you. Remuneration: Competitive annual salary with potential yearly reviews to ensure you're rewarded for your contributions. Career Growth: First-class mentoring and a structured learning and development programme to support your professional and personal development. Training Opportunities : Fully funded leadership programmes and comprehensive training tailored to your growth. Holidays: 24 days' annual leave plus bank holidays, with the option to buy more. Pension : Generous scheme with additional contributions from Amey. Flexible Working : Hybrid, part-time and flexible work patterns open for discussion to support work-life balance. Flexible Benefits: Customise your benefits such as insurance, Cycle2Work, and discounted gym membership. Exclusive Discounts: Access to an online portal with discounts from major retailers and healthcare providers. Giving Back : Two Social Impact Days each year for volunteering and fundraising. Family-Friendly Policies : Support for new parents and those with caring responsibilities. Affinity Networks: Join networks that connect, support and inspire diverse communities within Amey. About Amey We are a leading provider of full life-cycle engineering, operations and decarbonisation solutions for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future. Every day, our teams across the UK and internationally shape some of the most complex environments that will impact generations to come. Find out more at (url removed) Application Guidance and Diversity & Inclusion At Amey, we continuously evolve our ways of working to reflect the diverse needs and backgrounds of our employees. We welcome applications from all suitably qualified candidates, regardless of race, gender, disability, religion/belief, sexual orientation or age. We believe everyone deserves an opportunity to shine. As a Disability Confident Leader, we guarantee applicants with a disability an interview if they meet the minimum requirements for the role. Please contact our recruitment team at removed) to discuss any access needs, reasonable adjustments or additional support required during the recruitment process. Apply today We may close this vacancy early if we receive sufficient applications. Please apply as soon as possible. Inspiring Impact Together
Trainee Junior Project Manager Placement Programme Please note that this is a training course and fees apply. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams. However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months. Check our testimonials from the hundreds of candidates we have already helped. Are you looking to start a new career in Project Management? If you are organised, competent, dependable and can communicate well and motivate those around you; you could have a truly rewarding future in Project Management. We specialise in placing candidates within the project sector using our career progression and placement program. Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience project worker as we will be looking primarily at entry level roles. Using our experience in providing project management training online and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in the Project Management sector. The courses in the package have been identified by our recruitment partners as industry standards for the UK and European project sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below. Step 1 - APM (Association for Project Management) Qualification The first step is completing the APM Project Fundamentals Qualification (PFQ) This professional industry-recognised qualification teaches you the fundamental principles of the project profession. The APM are the only chartered project management group in the world. Study time for the qualification is approximately 20 hours and qualification achieved by completing a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a 1hour online revision workshop prior to sitting your exam. This qualification will set you on a route to becoming a Chartered Project Professional with additional study and experience. Step 2 - PRINCE2 Foundation PRINCE2 is the most recognised methodology used by Project Managers worldwide and therefore an essential qualification for anybody looking to work in Project Management. It is a process driven methodology and often referred to as a waterfall methodology. Study time is approximately 15-20 hours and qualification obtained through a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a 1-hour online revision workshop prior to sitting your exam. Step 3 - Project Management Simulation With our exclusive online Simulated Project Assignment, you will have the opportunity to make your way through a simulated project which shadows a project manager. These projects and scenarios are based on real world project and scenarios. Once completed, our tutor will grade your work and issue a certificate of completion. Step 4 - Recruitment Support Now you are qualified for an entry level project management position our recruitment support team will now begin collaborating with you to help you secure your first role in the project management sector. We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.9 Trustscore on Trustpilot. Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need. What Now? To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Typically, an initial deposit of around 180 is required to start the training meaning many candidates are placed in their first role before completing the 12 months finance. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Project Management career aspirations. We look forward to receiving your new application and putting you on the pathway to a new and financially rewarding career in project management.
Feb 04, 2026
Full time
Trainee Junior Project Manager Placement Programme Please note that this is a training course and fees apply. Our money back guarantee If after 1 year of passing your formal qualifications, we have been unable to help you secure a role, we will refund your study fees minus the cost of the exams. However, we are normally able to help candidates find their first role within 6 months of qualifying and for locations based close to major cities this is often reduced to less than 3 months. Check our testimonials from the hundreds of candidates we have already helped. Are you looking to start a new career in Project Management? If you are organised, competent, dependable and can communicate well and motivate those around you; you could have a truly rewarding future in Project Management. We specialise in placing candidates within the project sector using our career progression and placement program. Please note this career program is designed for entry level individuals with limited or no experience, so please do not apply if you are already an experience project worker as we will be looking primarily at entry level roles. Using our experience in providing project management training online and through our expert recruitment consultants, we can provide a seamless journey and often fast-tracked route into a new career in the Project Management sector. The courses in the package have been identified by our recruitment partners as industry standards for the UK and European project sector. Skills shortages across all sectors are increasing the demand for qualified, entry-level career seekers and career changers. Whether you are working full-time, part-time or are unemployed, this job and recruitment package has the flexibility to be completed at a pace that suits you and can be completed in a few weeks. Your job and career goals are completed in 4 easy steps listed below. Step 1 - APM (Association for Project Management) Qualification The first step is completing the APM Project Fundamentals Qualification (PFQ) This professional industry-recognised qualification teaches you the fundamental principles of the project profession. The APM are the only chartered project management group in the world. Study time for the qualification is approximately 20 hours and qualification achieved by completing a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a 1hour online revision workshop prior to sitting your exam. This qualification will set you on a route to becoming a Chartered Project Professional with additional study and experience. Step 2 - PRINCE2 Foundation PRINCE2 is the most recognised methodology used by Project Managers worldwide and therefore an essential qualification for anybody looking to work in Project Management. It is a process driven methodology and often referred to as a waterfall methodology. Study time is approximately 15-20 hours and qualification obtained through a 1-hour multiple choice exam. The course is provided online and comes complete with exam simulators and revision tools. You will be provided with access to a 1-hour online revision workshop prior to sitting your exam. Step 3 - Project Management Simulation With our exclusive online Simulated Project Assignment, you will have the opportunity to make your way through a simulated project which shadows a project manager. These projects and scenarios are based on real world project and scenarios. Once completed, our tutor will grade your work and issue a certificate of completion. Step 4 - Recruitment Support Now you are qualified for an entry level project management position our recruitment support team will now begin collaborating with you to help you secure your first role in the project management sector. We have been helping candidates start and build careers in the project management industry since 2007 and have a 4.9 Trustscore on Trustpilot. Our Recruitment Support team will help you work through job applications, interviews and provide you with a full cv review based around your new qualification and written to maximise your chances of obtaining a role in the project management sector. They will provide you with guidance as to which roles our most suitable for you as an entry level project sector worker aiming to become a project manager. This will include mock job interviews as well as any help you feel you need. What Now? To accommodate candidates, the training element of the package is available on finance terms of up to 1 year. This enables you to get qualified and start in your new role without having to fund all the training costs up front. Typically, an initial deposit of around 180 is required to start the training meaning many candidates are placed in their first role before completing the 12 months finance. Enquire now and one of our experienced Career Consultants will contact you within 4 working hours to answer any questions that you may have and to assist you in taking the first step towards your Project Management career aspirations. We look forward to receiving your new application and putting you on the pathway to a new and financially rewarding career in project management.
About the Opportunity As a Customer Success Manager, Growth; you will work directly with our EMEA customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs, at scale. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful and partner closely with internal teams to amplify the voices of the customers. This is a high-velocity role, working with many different customers at all different parts of their journey. Your goal is to ensure positive customer experiences and hit customer retention benchmarks. What to expect? Monitor and guide new EMEA customers to ensure value expectations are aligned and achieved from the beginning Execute customer programs, partnering with our product, sales, and marketing teams Leverage tech tools to be able to manage your day-to-day, with a high level of throughput and organization, continually optimizing the workflows for maximum effectiveness Drive product adoption, customer satisfaction, and overall influence on customer health scores Monitor customer usage and health scores to proactively mitigate risks within a large book of business and nurture accounts ripe for expansion Partner with the Renewal team early and often to maintain a high rate of customer retention Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 10% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred Excellent oral and written communication skills in English 3+ years of experience in a customer-facing role; Customer Success Management or Account Management experience. Past history of meeting or exceeding goals Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Strong cross-functional participation and collaboration as a key team player Ability to understand Contentful APIs, as well as the modern content management and digital experience stack Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools) Well-developed attention to detail and organization skills ie: following processes, updating the relevant systems diligently, and making suggestions on improvements where required Technical understanding and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Customer-first mindset, where you and the company win by helping our customers succeed. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Feb 04, 2026
Full time
About the Opportunity As a Customer Success Manager, Growth; you will work directly with our EMEA customers to ensure they maximize value from our platform and deliver a stellar experience by driving customer programs, at scale. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful and partner closely with internal teams to amplify the voices of the customers. This is a high-velocity role, working with many different customers at all different parts of their journey. Your goal is to ensure positive customer experiences and hit customer retention benchmarks. What to expect? Monitor and guide new EMEA customers to ensure value expectations are aligned and achieved from the beginning Execute customer programs, partnering with our product, sales, and marketing teams Leverage tech tools to be able to manage your day-to-day, with a high level of throughput and organization, continually optimizing the workflows for maximum effectiveness Drive product adoption, customer satisfaction, and overall influence on customer health scores Monitor customer usage and health scores to proactively mitigate risks within a large book of business and nurture accounts ripe for expansion Partner with the Renewal team early and often to maintain a high rate of customer retention Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs Prepare to travel 10% annually for customer onsite meetings What you need to be successful? College / University Degree is highly preferred Excellent oral and written communication skills in English 3+ years of experience in a customer-facing role; Customer Success Management or Account Management experience. Past history of meeting or exceeding goals Excellent oral and written communication skills: shows excellence in previous customer and internal engagements Strong cross-functional participation and collaboration as a key team player Ability to understand Contentful APIs, as well as the modern content management and digital experience stack Independently uses Contentful data tools to engage in meaningful, proactive customer discussions and in some instances, crafts custom queries and reports (in data tools) Well-developed attention to detail and organization skills ie: following processes, updating the relevant systems diligently, and making suggestions on improvements where required Technical understanding and a keen interest in technology. Ability to communicate high-level technical concepts to customers. Customer-first mindset, where you and the company win by helping our customers succeed. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full-time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work-Life balance and You Time!A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real-time experimentation, powering next-generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical dis ability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details
Feb 04, 2026
Full time
Who We Are; What We Do; Where We're Going Magnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets, and IoT related devices. We are continually innovating so our customers can deploy advanced and effective tools to protect their companies, communities, and countries. Serving thousands of customers globally, our solutions are playing a crucial role in modernizing digital investigations, helping investigators fight crime, protect assets, and guard national security. With employees based around the world, Magnet Forensics has been expanding our global presence. As a part of Magnet Forensics, you can expect to make a difference in the world, no matter what role you play. You'll be supported through learning and development, not to mention an incredible team with unbelievable talent and integrity. If you think you would be the right person to join our team working towards this goal, we would love to hear from you! Role Summary Magnet Forensics is seeking a highly experienced, strategic, and customer obsessed Flagship Customer Success Manager (CSM) to own and lead relationships with our most complex, high value, and mission critical customers. This role is designed for senior level CSMs who can operate confidently at the executive level while deeply understanding Magnet's products, services, and customer environments. As a Flagship CSM, you will serve as the primary strategic partner for assigned flagship accounts, guiding customers through their full lifecycle with Magnet - from onboarding and deployment through adoption, value realization, renewal, and expansion. You will be accountable for building deep, trusted relationships across customer organizations (including C level stakeholders), coordinating complex internal teams, and ensuring customers achieve measurable outcomes aligned to their business and investigative objectives. The mission of the Flagship Customer Success Manager is to protect and grow Magnet's most important customer relationships by delivering exceptional experiences, accelerating time to value, proactively managing risk, and creating long term partnerships that drive retention, expansion, and advocacy. Key Responsibilities Strategic Customer Leadership & Executive Engagement Own executive level relationships within flagship accounts, including regular engagement with C suite and senior leadership stakeholders. Act as a trusted advisor to customers, aligning Magnet's products and services to their strategic objectives, operational priorities, and long term success. Lead executive business reviews (EBRs/QBRs), outcome focused success planning, and roadmap discussions with customer leadership. Proactively identify risks, adoption challenges, and expansion opportunities, and drive coordinated action plans. Customer Lifecycle Ownership & Value Realization Lead complex customer onboarding, implementation, and adoption efforts across Magnet's product portfolio, ensuring successful deployment and accelerated time to value. Develop and maintain comprehensive customer success plans, including goals, milestones, success metrics, and executive outcomes. Identify, track, and mitigate adoption barriers through structured, cross functional collaboration. Drive customer retention, renewal readiness, and expansion by ensuring consistent value delivery and outcome realization. Product & Domain Expertise Serve as a subject matter expert on Magnet's products, services, workflows, and use cases across digital forensics and investigative environments. Provide strategic guidance on product capabilities, integrations, licensing, and best practice workflows to both technical and non technical audiences. Partner closely with Customer Success Engineering, Professional Services, Support, and Product teams to address complex technical and operational needs. Translate customer feedback, feature requests, and trends into actionable insights for internal teams. Cross Functional Leadership & Internal Alignment Act as the primary customer advocate within Magnet, ensuring customer priorities are understood and addressed across Sales, Renewals, Support, Product, Engineering, and Professional Services. Collaborate with Sales and Pre Sales to ensure a seamless transition from pre sales to post sales and ongoing account strategy alignment. Partner with Renewals and Growth teams to support retention and expansion strategies for flagship accounts. Use Gainsight and Salesforce to maintain a complete, accurate, and actionable 360 degree view of the customer. Relationship Building & Advocacy Build deep, multi threaded relationships across customer organizations to ensure long term partnership resilience. Collect and synthesize customer feedback, training needs, and experience insights to continuously improve customer outcomes. Champion customer advocacy opportunities, including references, testimonials, and advisory participation where appropriate. Qualifications & Experience Required Proven experience managing strategic, high value, enterprise or public sector customer relationships, including direct engagement with C level executives. Strong customer success, account management, or technical account leadership background with ownership of renewals and expansions. Deep understanding of complex software products, technical workflows, and enterprise environments. Exceptional relationship building skills with the ability to influence, lead, and align both customer and internal stakeholders. Strong business acumen and ability to translate customer goals into measurable success outcomes. Excellent verbal and written communication skills, with the ability to present confidently to executive and technical audiences. Highly organized, proactive, and comfortable managing multiple complex accounts simultaneously. Experience using Salesforce CRM and Gainsight (or similar CS platforms) to manage customer health, risk, and engagement. Fluency in French is required. Technical & Domain Expertise Previous experience in Digital Forensics and Incident Response (DFIR) or closely related investigative, security, or law enforcement technology domains. Strong technical aptitude, including the ability to discuss product architecture, integrations, workflows, and network considerations. One of the following certifications or strong demonstrated knowledge of network architecture: CCST, CCNA, or equivalent. Industry recognized certifications (CFCE, GCIHA) and/or Magnet certifications (MCFE, MCGE/MCVK, MCVE, etc.) are highly desirable. Additional Requirements Ability to work flexible hours as needed to support customer and business needs. Willingness to travel, including potential international travel, to support flagship customers. Ability to travel up to approximately 20%. The Most Important Thing We're looking for candidates that can provide examples of how they demonstrated Magnet CODE in their previous experiences. CARE -We care about each other and our mission to make a difference in the world. OWN -We are accountable for our results - while never forgetting to act with integrity, empathy, and respect. DEDICATE -We put our heart and soul into meeting the needs of our customers and helping them serve the people they protect. EVOLVE -We are constantly innovating and exploring new ways to work together to make an impact with our work. Compensation & Benefits The Compensation Range is for the primary location for which the job is posted. Please note that the actual compensation may vary depending on location and job related factors such as qualifications, experience, knowledge and skills. If you are applying for this role outside of the primary location and you are selected for an interview, the Talent Acquisition Partner can share more information with you. If the compensation structure for the role includes an incentive component (ie. most Sales roles) the range below represents total target compensation (TTC) (base salary + variable). Compensation Range: MIN:£39,900 - MID: £57,000 - MAX: £68,400 Currency: GBP Magnet is proud to offer benefits such as: Generous time off policies Competitive compensation Volunteer opportunities Reward and recognition programs Employee committees & resource groups Healthcare and retirement benefits Equal Opportunity & Accessibility Here at Magnet Forensics, we are committed to continuous learning and are focused on building a diverse and inclusive workforce. This commitment will be reflected in our hiring processes and embedded in our values and how we treat one another. If you're interested in this role, but do not meet all of the qualifications listed above, we encourage you to apply anyways. Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law. We are committed to providing an inclusive . click apply for full job details
Marketing Manager - B2B Growth and Partnership Location: Birchwood, Warrington Full-Time Leadership Role Multi-Brand Environment Our client, a high-growth B2B organisation operating across multiple brands and markets, is seeking a Senior Marketing Manager to lead their marketing function and drive commercial impact click apply for full job details
Feb 04, 2026
Full time
Marketing Manager - B2B Growth and Partnership Location: Birchwood, Warrington Full-Time Leadership Role Multi-Brand Environment Our client, a high-growth B2B organisation operating across multiple brands and markets, is seeking a Senior Marketing Manager to lead their marketing function and drive commercial impact click apply for full job details
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 04, 2026
Full time
Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Leeds office. Want to do the best work of your life? With 24 million customers in 6 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead Service Designer in our digital customer experience team, you'll own the design of world-class customer journeys and service models across sales and service experiences. You'll lead Service Design across Agile teams, drive service design strategy, and be accountable for outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose: to create better experiences for our customers. What you'll do: Lead across a team of service designers to analyse, define, and improve end-to-end, multi-channels journeys that meet diverse customer needs and align with accessibility standards. Drive strategic service design across portfolios, shaping journeys that align with business goals and championing the customer voice. Partner with cross-functional leaders in Product, Design, Tech, Ops, and Architecture to deliver joined-up, scalable service solutions that meet real user needs. Own the definition, evolution and adoption of service blueprints and journey maps across the customer lifecycle, and develop operational models that enable rather than restrict. Work with design leadership to evolve service design methods, improve design operations, and drive adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering impactful service design outcomes across large-scale digital products, services, and operations. Expert-level skills in journey mapping, service blueprinting, stakeholder mapping, workshop facilitation and systems thinking. Advanced use of journey maps, empathy maps, and insight repositories to embed customer needs throughout delivery Mastery in accessibility, user research methods to understand customer problems and behaviours, and analytics tools (Usertesting, Adobe Analytics) to understand and improve journeys. Strong storytelling, stakeholder influence, and resilience in fast-paced, evolving environments. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: 1. People - Helping develop high-performing teams. 2. Process - Applying scalable UCD methods that drive measurable outcomes. 3. Position - Influencing strategy and embedding design across an organisation. 4. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) The Rewards: There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences How you'll work The hybrid working expectations for this role are 3 days in the office per week. At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds - time working at home, as well as time in the office. Your office base - London (Osterley) Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There are also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed, and even get pampered at our beauty salon. - OR Leeds Our spacious Leeds tech hub is less than a mile from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. Need a break? You can blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. Inclusion: At Sky we don't just look at your CV. We're more focused on who you are and your potential. We also know that everyone has a life outside work, so we're happy to discuss flexible working. We are a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
