TALA, known for activewear that keeps up with busy lifestyles, has been on a rocket ship since its founding in 2019 by entrepreneur Grace Beverley. Built on largely organic socials, today we are a digital-first, multichannel women's athleisure brand with a multi-faceted growth and retention strategy, trading on impressive numbers. TALA recently opened a 2,000-square-foot, double-fronted Store on London's iconic Carnaby Street as part of our ambitious growth strategy, backed by a recent funding round. We are looking for a dynamic and customer-conscious Keyholder, Sales Associate to be part of our exciting second store location in London. You will be a key member of Team TALA, ensuring a premium customer experience based on positive customer interactions, product knowledge, inventory management, store upkeep, and teamwork. You're not just selling clothes, you're representing the brand's style, energy, and values. Reporting into the Store Manager and sitting within our growing commercial team, this role will be pivotal to the success and growth of TALA and is an opportunity for professional development. Tasks Day to day this looks like: Customer Service & Sales Embody and communicate the TALA brand philosophy, values, and culture to both internal and external customers. Greet and assist customers, providing a friendly and engaging shopping experience. Offer product recommendations and styling advice based on customer preferences. Handle customer inquiries, complaints, and returns professionally. Process sales transactions using the store's POS system. Merchandising & Store Presentation Maintain a visually appealing store layout, ensuring products are well-displayed. Assist with stock replenishment and product organization on shelves and racks. Follow brand guidelines for store displays and promotions. Keep fitting rooms clean and organized. Stock Management & Operations Assist in receiving, unpacking, and organizing new inventory. Conduct stock checks and monitor inventory levels. Report damaged or missing products to management. Follow loss prevention and security procedures to prevent theft. Housekeeping & Maintenance Ensure the store remains clean and tidy at all times. Follow health and safety guidelines in the workplace. Team Collaboration & Training Work as part of a team to meet sales targets and store goals. Participate in staff meetings and training sessions to stay updated on brand trends and policies. Key Holder Responsibilities: As a Key Holder, you'll take on additional leadership and operational responsibilities, including: Opening and closing the store, ensuring all procedures are followed to keep the environment secure and safe for both staff and customers. Handling daily cash processes, including opening and closing the tills, and ensuring accurate and secure financial operations. Mentoring and supporting the Sales Associate team, offering guidance, motivation, and day-to-day coaching to ensure high performance and team cohesion. Acting as a pillar of knowledge for both product information and store operations, assisting the team with any queries and helping to maintain smooth and efficient store performance when management is not present. Requirements About You: Experience in a retail environment, preferably in fashion, activewear, or wellness but above all, a genuine passion for these areas is a must. Experience in a key holder or supervisory position is preferred. Exceptional communication and interpersonal skills, allowing you to connect effortlessly with customers and inspire your team. A natural problem-solver-proactive, quick to learn, and able to thrive both independently and as part of a dynamic team. Strong visual merchandising instincts, with a keen eye for detail to keep the store looking stylish and on-brand at all times. Excellent multitasking skills, balancing customer service, sales, and store operations seamlessly in a fast-paced environment. Fluent in English (reading, writing, and speaking) to ensure clear and engaging customer interactions. Passionate about building customer relationships, from discussing upcoming collections to gathering customer insights that foster long-term loyalty. Benefits What we can offer: A competitive salary and package Fun, start-up working culture including: team social events, brand collaborations, sample sales, awards A sense of mission, and contribution to the greater good Experience in a high-profile fast growth, VC-backed startup Employee discount and allowance on the best sustainable athleisure clothing in the UK Beautiful and bright offices in a historic building in central London (near Vauxhall) with other startups on site Seasonal uniform for in store Access to Shreddy, Grace Beverley's inspiring fitness app TALA is an activewear brand built to actively solve problems without creating new ones for people, the planet, or anyone else. Every collection prioritises functionality and thoughtful design, combining premium fabrics with multi-way versatility and flattering fits that deliver maximum impact with minimal effort. Each piece is crafted with attention to detail, ensuring women can look and feel their best with ease. When founder Grace Beverley shifted from fast fashion to more sustainable options in her everyday clothing, she found a host of responsibly made options in every category other than activewear. Founding TALA in 2019, the proud female-led brand is on a mission to make consciously made active and off-duty styles accessible and inclusive without sacrificing performance or fit. Read about TALA's people, purpose and product work here. Instagram:
Aug 13, 2025
Full time
TALA, known for activewear that keeps up with busy lifestyles, has been on a rocket ship since its founding in 2019 by entrepreneur Grace Beverley. Built on largely organic socials, today we are a digital-first, multichannel women's athleisure brand with a multi-faceted growth and retention strategy, trading on impressive numbers. TALA recently opened a 2,000-square-foot, double-fronted Store on London's iconic Carnaby Street as part of our ambitious growth strategy, backed by a recent funding round. We are looking for a dynamic and customer-conscious Keyholder, Sales Associate to be part of our exciting second store location in London. You will be a key member of Team TALA, ensuring a premium customer experience based on positive customer interactions, product knowledge, inventory management, store upkeep, and teamwork. You're not just selling clothes, you're representing the brand's style, energy, and values. Reporting into the Store Manager and sitting within our growing commercial team, this role will be pivotal to the success and growth of TALA and is an opportunity for professional development. Tasks Day to day this looks like: Customer Service & Sales Embody and communicate the TALA brand philosophy, values, and culture to both internal and external customers. Greet and assist customers, providing a friendly and engaging shopping experience. Offer product recommendations and styling advice based on customer preferences. Handle customer inquiries, complaints, and returns professionally. Process sales transactions using the store's POS system. Merchandising & Store Presentation Maintain a visually appealing store layout, ensuring products are well-displayed. Assist with stock replenishment and product organization on shelves and racks. Follow brand guidelines for store displays and promotions. Keep fitting rooms clean and organized. Stock Management & Operations Assist in receiving, unpacking, and organizing new inventory. Conduct stock checks and monitor inventory levels. Report damaged or missing products to management. Follow loss prevention and security procedures to prevent theft. Housekeeping & Maintenance Ensure the store remains clean and tidy at all times. Follow health and safety guidelines in the workplace. Team Collaboration & Training Work as part of a team to meet sales targets and store goals. Participate in staff meetings and training sessions to stay updated on brand trends and policies. Key Holder Responsibilities: As a Key Holder, you'll take on additional leadership and operational responsibilities, including: Opening and closing the store, ensuring all procedures are followed to keep the environment secure and safe for both staff and customers. Handling daily cash processes, including opening and closing the tills, and ensuring accurate and secure financial operations. Mentoring and supporting the Sales Associate team, offering guidance, motivation, and day-to-day coaching to ensure high performance and team cohesion. Acting as a pillar of knowledge for both product information and store operations, assisting the team with any queries and helping to maintain smooth and efficient store performance when management is not present. Requirements About You: Experience in a retail environment, preferably in fashion, activewear, or wellness but above all, a genuine passion for these areas is a must. Experience in a key holder or supervisory position is preferred. Exceptional communication and interpersonal skills, allowing you to connect effortlessly with customers and inspire your team. A natural problem-solver-proactive, quick to learn, and able to thrive both independently and as part of a dynamic team. Strong visual merchandising instincts, with a keen eye for detail to keep the store looking stylish and on-brand at all times. Excellent multitasking skills, balancing customer service, sales, and store operations seamlessly in a fast-paced environment. Fluent in English (reading, writing, and speaking) to ensure clear and engaging customer interactions. Passionate about building customer relationships, from discussing upcoming collections to gathering customer insights that foster long-term loyalty. Benefits What we can offer: A competitive salary and package Fun, start-up working culture including: team social events, brand collaborations, sample sales, awards A sense of mission, and contribution to the greater good Experience in a high-profile fast growth, VC-backed startup Employee discount and allowance on the best sustainable athleisure clothing in the UK Beautiful and bright offices in a historic building in central London (near Vauxhall) with other startups on site Seasonal uniform for in store Access to Shreddy, Grace Beverley's inspiring fitness app TALA is an activewear brand built to actively solve problems without creating new ones for people, the planet, or anyone else. Every collection prioritises functionality and thoughtful design, combining premium fabrics with multi-way versatility and flattering fits that deliver maximum impact with minimal effort. Each piece is crafted with attention to detail, ensuring women can look and feel their best with ease. When founder Grace Beverley shifted from fast fashion to more sustainable options in her everyday clothing, she found a host of responsibly made options in every category other than activewear. Founding TALA in 2019, the proud female-led brand is on a mission to make consciously made active and off-duty styles accessible and inclusive without sacrificing performance or fit. Read about TALA's people, purpose and product work here. Instagram:
Our well known client based in Thorpe, Surrey is looking for a Housekeeping Supervisor to join their team. Salary will be £33,000 per annum, for a 40 hour week. Hours will be worked according to a rota Monday to Friday and post holders will need to be flexible in their hours to assist with ad hoc weekend duties, event set up and clear down which may lead to some evening hours as well. Main Responsibilities: Operations: Provide a high standard of cleanliness throughout the Campus; Check on a daily basis that all areas are cleaned to a high standard; Ensure that Housekeepers and the duty Team Leader know what is expected and advise them if standards are not being achieved with advice on what they should be doing differently; Ensure that identified areas receive priority as and when required, as identified by the post holder or the Operations Manager; Work with the Operations Manager to organize the deep cleans and carpet cleaning during vacation periods; Work with the Operations Manager to arrange and perform property inspections and for on and off campus accommodation; Work with the Operations Manager to understand the school calendar and ensure the department is ready to assist with "Event" set up and clean up and that team members and the Duty Team Leader understand what is required; and Report maintenance issues using the Help Desk and ensure team members and the Duty Team Leader advise you of maintenance or deep cleaning issues they encounter in a timely manner. Health and Safety: Promote health and safety within the team and with the Duty Team Leader, ensuring that staff are aware of Health and Safety Policies and Procedures, COSHH, Risk Assessments and Manual Handling and that they undertake any training required; Assist with organizing appropriate training including specialized cleaning training and manual handling for the team; Maintain order and cleanliness in Housekeeping area within Cloisters COSHH area, the linen store, laundry and other areas; Ensure supplies of cleaning materials and equipment are delivered to relevant storage areas. Staffing: Liaise with the Duty Team Leader to ensure clear division of and understanding of duties and team responsibilities daily; Supervision and direction of staff , subject to the above, including their daily duties / allocation of work and checking of work throughout the day: this includes organizing the staff rota for the team and liaising with the Duty Team Leader to ensure all areas are covered as required; At least weekly to vary hours of working to support the Duty Team Leader in reviewing the performance and wellbeing of team members on the late shift and at least once per month to come in and do the same in respect of weekend only team members; Review rotas/work schedules in conjunction with the Operations Manager; Support the Operations Manager in reorganizing staff schedules to cover areas during holidays, sickness and changes in weather conditions; Be responsible for cleaning of own allocated areas; Provide assistance and support to the Housekeeping team and Duty Team Leader for the cleaning of all areas associated with the campus including bathrooms, corridors, stairs, the theatre, classrooms, dormitories, Fitness Centre, residential apartments, offices, communal areas, gym area and meeting rooms (this list is not exhaustive); Manage initial reporting of staff absences along with the Duty Team Leader, depending on split of staffing, ensuring that the Duty Team Leader and the Operations Manager are updated and aware, and conduct return to work meetings and ensure that the Duty Team Leader has conducted theirs; Take responsibility for staff performance appraisals and staff development and training needs, ensuring the Duty Team Leader is also trained to undertake appraisals of relevant team members, and, in conjunction with the Operations Manager. General: Carry out administrative duties, including changes to rotas, cleaning schedules and completing checklists required periodically (defi ned by the Operations Manager) for all areas; Assist with requests from parents, students and members of faculty and staff with housekeeping matters; Ensure Help Desk requests for housekeeping (or urgent requests received by other means) are dealt with promptly and tickets closed down when complete; and Liaise regularly with the Operations Manager to discuss and resolve any issues. Maintain a stock record for all consumables, adding deliveries and adjusting stock levels according to usage; Order consumable items as required and approved by the Operations Manager; With the help of the Operations Manager, maintain a stock list of all linens and other domestic items and advise them when there is a need to restock; Any other reasonable request from your Line Manager or their designate.
Jul 25, 2025
Full time
Our well known client based in Thorpe, Surrey is looking for a Housekeeping Supervisor to join their team. Salary will be £33,000 per annum, for a 40 hour week. Hours will be worked according to a rota Monday to Friday and post holders will need to be flexible in their hours to assist with ad hoc weekend duties, event set up and clear down which may lead to some evening hours as well. Main Responsibilities: Operations: Provide a high standard of cleanliness throughout the Campus; Check on a daily basis that all areas are cleaned to a high standard; Ensure that Housekeepers and the duty Team Leader know what is expected and advise them if standards are not being achieved with advice on what they should be doing differently; Ensure that identified areas receive priority as and when required, as identified by the post holder or the Operations Manager; Work with the Operations Manager to organize the deep cleans and carpet cleaning during vacation periods; Work with the Operations Manager to arrange and perform property inspections and for on and off campus accommodation; Work with the Operations Manager to understand the school calendar and ensure the department is ready to assist with "Event" set up and clean up and that team members and the Duty Team Leader understand what is required; and Report maintenance issues using the Help Desk and ensure team members and the Duty Team Leader advise you of maintenance or deep cleaning issues they encounter in a timely manner. Health and Safety: Promote health and safety within the team and with the Duty Team Leader, ensuring that staff are aware of Health and Safety Policies and Procedures, COSHH, Risk Assessments and Manual Handling and that they undertake any training required; Assist with organizing appropriate training including specialized cleaning training and manual handling for the team; Maintain order and cleanliness in Housekeeping area within Cloisters COSHH area, the linen store, laundry and other areas; Ensure supplies of cleaning materials and equipment are delivered to relevant storage areas. Staffing: Liaise with the Duty Team Leader to ensure clear division of and understanding of duties and team responsibilities daily; Supervision and direction of staff , subject to the above, including their daily duties / allocation of work and checking of work throughout the day: this includes organizing the staff rota for the team and liaising with the Duty Team Leader to ensure all areas are covered as required; At least weekly to vary hours of working to support the Duty Team Leader in reviewing the performance and wellbeing of team members on the late shift and at least once per month to come in and do the same in respect of weekend only team members; Review rotas/work schedules in conjunction with the Operations Manager; Support the Operations Manager in reorganizing staff schedules to cover areas during holidays, sickness and changes in weather conditions; Be responsible for cleaning of own allocated areas; Provide assistance and support to the Housekeeping team and Duty Team Leader for the cleaning of all areas associated with the campus including bathrooms, corridors, stairs, the theatre, classrooms, dormitories, Fitness Centre, residential apartments, offices, communal areas, gym area and meeting rooms (this list is not exhaustive); Manage initial reporting of staff absences along with the Duty Team Leader, depending on split of staffing, ensuring that the Duty Team Leader and the Operations Manager are updated and aware, and conduct return to work meetings and ensure that the Duty Team Leader has conducted theirs; Take responsibility for staff performance appraisals and staff development and training needs, ensuring the Duty Team Leader is also trained to undertake appraisals of relevant team members, and, in conjunction with the Operations Manager. General: Carry out administrative duties, including changes to rotas, cleaning schedules and completing checklists required periodically (defi ned by the Operations Manager) for all areas; Assist with requests from parents, students and members of faculty and staff with housekeeping matters; Ensure Help Desk requests for housekeeping (or urgent requests received by other means) are dealt with promptly and tickets closed down when complete; and Liaise regularly with the Operations Manager to discuss and resolve any issues. Maintain a stock record for all consumables, adding deliveries and adjusting stock levels according to usage; Order consumable items as required and approved by the Operations Manager; With the help of the Operations Manager, maintain a stock list of all linens and other domestic items and advise them when there is a need to restock; Any other reasonable request from your Line Manager or their designate.
Role: Reception Shift Leader Location: London Salary / Rate of pay: 28,000 p.a. Are you a hospitality superstar with a passion for creating unforgettable guest experiences with fantastic leadership skills? If so, we at Platinum Recruitment are working in partnership with a 4-star hotel in London and have a fantastic opportunity for a Reception Shift Leader to join their front office team. What's in it for you? 28 days holidays per annum + a paid day off for your birthday Discounts on Accommodation and F&B at all hotels in the group Free staff meal on duty and uniform Group Rewards scheme Wagestream Employee Assistance Programme Package Salary 28,000 p.a. Why choose our client based in London? Our hotel client is located in South Kensington, offering luxurious accommodation, a fine dining restaurant, fitness facilities and an indoor swimming pool, plus within walking distance to several of London's main attractions Reception Shift Leader Responsibilities? Supervision of the Reception team to meet and exceed standards Handling of complaints or queries in an efficient and professional manner Ensure room sales are maximised by dealing with all enquiries and sales leads Completion of reception duties including checking guests in and out, dealing with postings, balancing and banking Monitoring revenue figures and ensuring targets are met Ensure the hotel switchboard is answered as per company standards, with all messages correctly handled as well as processed to guest rooms immediately Assist with training and mentoring new staff Helping the manager with any other work needed Desired qualifications & skills: Minimum of 2 years of Reception experience in a similar hotel environment, ideally with supervisory responsibilities Opera PMS is advantageous Experience of coaching and mentoring team members Ability to work under pressure Excellent written and spoken English with good communication skills Flexibility to work on a rota and shift basis, including weekends when required Ready to embark on an exciting and rewarding career journey? Click Apply Now to discuss this Reception Shift Leader role in London and become a vital part of our client's exceptional team! Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Helen Davies Job Number: (phone number removed) / INDFOH Job Role: Reception Shift Leader Location: London Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Jul 21, 2025
Full time
Role: Reception Shift Leader Location: London Salary / Rate of pay: 28,000 p.a. Are you a hospitality superstar with a passion for creating unforgettable guest experiences with fantastic leadership skills? If so, we at Platinum Recruitment are working in partnership with a 4-star hotel in London and have a fantastic opportunity for a Reception Shift Leader to join their front office team. What's in it for you? 28 days holidays per annum + a paid day off for your birthday Discounts on Accommodation and F&B at all hotels in the group Free staff meal on duty and uniform Group Rewards scheme Wagestream Employee Assistance Programme Package Salary 28,000 p.a. Why choose our client based in London? Our hotel client is located in South Kensington, offering luxurious accommodation, a fine dining restaurant, fitness facilities and an indoor swimming pool, plus within walking distance to several of London's main attractions Reception Shift Leader Responsibilities? Supervision of the Reception team to meet and exceed standards Handling of complaints or queries in an efficient and professional manner Ensure room sales are maximised by dealing with all enquiries and sales leads Completion of reception duties including checking guests in and out, dealing with postings, balancing and banking Monitoring revenue figures and ensuring targets are met Ensure the hotel switchboard is answered as per company standards, with all messages correctly handled as well as processed to guest rooms immediately Assist with training and mentoring new staff Helping the manager with any other work needed Desired qualifications & skills: Minimum of 2 years of Reception experience in a similar hotel environment, ideally with supervisory responsibilities Opera PMS is advantageous Experience of coaching and mentoring team members Ability to work under pressure Excellent written and spoken English with good communication skills Flexibility to work on a rota and shift basis, including weekends when required Ready to embark on an exciting and rewarding career journey? Click Apply Now to discuss this Reception Shift Leader role in London and become a vital part of our client's exceptional team! Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Helen Davies Job Number: (phone number removed) / INDFOH Job Role: Reception Shift Leader Location: London Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Our client is a leading operator of Health and Leisure Centre facilities in the Essex Locality. They are currently looking to recruit a Fitness Duty Manager for their Health and Fitness Club facility, based in Wickford, Essex. This is a part time permanent position, 30 hours per week with optional uptake on Personal Training available to supplement income/hours. Our clients philosophy is to blend low cost membership with high-end fitness design and service. And to deliver this unprecedented member experience to all their customers. You will be at the top of your game supervising day-to-day operations, combined with delivering your passion through fitness inductions and inspiring snap fitness sessions! And whilst our client teams work hard as a tight-knit team to represent the brand, they also know how to have a lot of fun. Our client offers excellent employee benefits, (annual leave, pension, ongoing training, free use of the facilities, optional PT income, access to hundreds of lifestyle discounts, and finally an excellent team working environment).
Jul 14, 2025
Full time
Our client is a leading operator of Health and Leisure Centre facilities in the Essex Locality. They are currently looking to recruit a Fitness Duty Manager for their Health and Fitness Club facility, based in Wickford, Essex. This is a part time permanent position, 30 hours per week with optional uptake on Personal Training available to supplement income/hours. Our clients philosophy is to blend low cost membership with high-end fitness design and service. And to deliver this unprecedented member experience to all their customers. You will be at the top of your game supervising day-to-day operations, combined with delivering your passion through fitness inductions and inspiring snap fitness sessions! And whilst our client teams work hard as a tight-knit team to represent the brand, they also know how to have a lot of fun. Our client offers excellent employee benefits, (annual leave, pension, ongoing training, free use of the facilities, optional PT income, access to hundreds of lifestyle discounts, and finally an excellent team working environment).
Senior Duty Manager Contract: Full-time, Permanent Salary: £30,000 per annum We re an independent, not-for-profit health club nestled in the heart of Thames Ditton, and are looking to recruit a Senior Duty Manager. Our state-of-the-art facilities include a 25m pool, fully equipped gym, squash courts, nursery and junior provisions. Job Purpose: As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff. Role and Responsibilities: Members: Act as the primary point of contact for members, staff, and visitors during your shift. Address member feedback and resolve issues promptly and professionally. Member Experience: Build positive relationships with members, ensuring a friendly and personalised experience. Handle complaints and follow up with the relevant Manager. People: Lead, manage, and motivate the team to deliver exceptional service aligned with our values. Support and supervise team members, assisting with lunch cover as needed. Operations: Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty services, and cleaning. Share Line Manager responsibilities for Reception and Cleaning teams with another Senior Duty Manager. Conduct regular facility checks to maintain cleanliness, safety, and maintenance standards. Ensure Health and Safety compliance across all areas. Act as Incident Manager and lead during emergencies, including fire evacuations. Manage opening and closing procedures, ensuring security at all times. Finance: Ensure efficient building operations by switching off unused equipment, lights, and air conditioning units. Our Values: Welcoming We do things a little differently, we are not just another corporate gym Supportive Of our community, members and each other We genuinely care Independent We are inclusive, unpretentious and trustworthy Not for profit Their Personality: Motivated Engaged, part of the family and driven to make a genuine contribution Friendly Outgoing, enthusiastic and able to engage with both colleagues and customers Proud Positive has a can do energy that brightens up those around them The ideal candidate: Preferred Skills and Experience: Strong understanding of health and fitness operations. Supervisory or managerial experience in leisure or hospitality. Leadership and communication skills to inspire and motivate a team. Knowledge of Health and Safety regulations (training can be provided). Food Hygiene qualification (or willingness to obtain one). Ability to multitask and remain calm under pressure. Personal Qualities: Motivated, friendly, and approachable. Proud of delivering high-quality service. A proactive, can-do attitude with problem-solving abilities. Passionate about making a difference in a not-for-profit environment. Qualifications and Requirements: First Aid and Defibrillator certified. NPLQ or Emergency Responder qualification preferred. Fire Warden certification. Customer Service training (preferred). We offer an EXCLUSIVE bundle of company BENEFITS: Free membership at award-winning Health and Fitness Club (worth over £100 per month) Paid birthday leave Paid sickness leave Paid lunch break Ride to work scheme Discounts on hair and beauty (onsite salons) Discounts on food and drink when working Childcare discount where applicable Long-term service awards Apply today with an up-to-date CV.
Mar 07, 2025
Full time
Senior Duty Manager Contract: Full-time, Permanent Salary: £30,000 per annum We re an independent, not-for-profit health club nestled in the heart of Thames Ditton, and are looking to recruit a Senior Duty Manager. Our state-of-the-art facilities include a 25m pool, fully equipped gym, squash courts, nursery and junior provisions. Job Purpose: As a Duty Manager, you will play a vital role in the smooth day-to-day running of the club. Reporting to the Operations Manager, you will oversee all aspects of the club during your shift, ensuring a safe, welcoming, and enjoyable experience for members and staff. Role and Responsibilities: Members: Act as the primary point of contact for members, staff, and visitors during your shift. Address member feedback and resolve issues promptly and professionally. Member Experience: Build positive relationships with members, ensuring a friendly and personalised experience. Handle complaints and follow up with the relevant Manager. People: Lead, manage, and motivate the team to deliver exceptional service aligned with our values. Support and supervise team members, assisting with lunch cover as needed. Operations: Oversee the smooth running of all departments, including the gym, pool, F&B, squash courts, nursery, reception, beauty services, and cleaning. Share Line Manager responsibilities for Reception and Cleaning teams with another Senior Duty Manager. Conduct regular facility checks to maintain cleanliness, safety, and maintenance standards. Ensure Health and Safety compliance across all areas. Act as Incident Manager and lead during emergencies, including fire evacuations. Manage opening and closing procedures, ensuring security at all times. Finance: Ensure efficient building operations by switching off unused equipment, lights, and air conditioning units. Our Values: Welcoming We do things a little differently, we are not just another corporate gym Supportive Of our community, members and each other We genuinely care Independent We are inclusive, unpretentious and trustworthy Not for profit Their Personality: Motivated Engaged, part of the family and driven to make a genuine contribution Friendly Outgoing, enthusiastic and able to engage with both colleagues and customers Proud Positive has a can do energy that brightens up those around them The ideal candidate: Preferred Skills and Experience: Strong understanding of health and fitness operations. Supervisory or managerial experience in leisure or hospitality. Leadership and communication skills to inspire and motivate a team. Knowledge of Health and Safety regulations (training can be provided). Food Hygiene qualification (or willingness to obtain one). Ability to multitask and remain calm under pressure. Personal Qualities: Motivated, friendly, and approachable. Proud of delivering high-quality service. A proactive, can-do attitude with problem-solving abilities. Passionate about making a difference in a not-for-profit environment. Qualifications and Requirements: First Aid and Defibrillator certified. NPLQ or Emergency Responder qualification preferred. Fire Warden certification. Customer Service training (preferred). We offer an EXCLUSIVE bundle of company BENEFITS: Free membership at award-winning Health and Fitness Club (worth over £100 per month) Paid birthday leave Paid sickness leave Paid lunch break Ride to work scheme Discounts on hair and beauty (onsite salons) Discounts on food and drink when working Childcare discount where applicable Long-term service awards Apply today with an up-to-date CV.
Duty Manager - Reading, Berkshire We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause. More about your role This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre. You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays. For more information please download our job profile available on our website. More about you With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills. Benefits We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: We align with the Real Living Wage foundation Full Health & Fitness membership for you, a nominated adult and up to 4 juniors Flexible working (including part time working, shift work and more) An opportunity to purchase additional annual leave Lots of opportunity to access ongoing personal learning and development Access to our Company Pension scheme Cashback plan for healthcare costs - up to £500 saving per year Discounts of up to 50% on activities, centre shop and cafes Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
Feb 01, 2024
Full time
Duty Manager - Reading, Berkshire We are Places for People Group, we're a social enterprise that believes it's people that make a community. That's why we build homes and deliver services for everyone in the community to thrive. At Places Leisure we are changing lives by creating active places and healthy people for communities to thrive, and we want to be the UK's leading health and wellbeing enabler. We aren't your typical company. We apply the same philosophy to our People as we do to our communities, ensuring our team is appreciated and supported. At Places for People, you're more than just a number - you're part of our cause. More about your role This a varied and interesting role, as Duty Manager you will wear many hats! Such as managing, recruiting and training staff, dealing with customer's concerns, driving up memberships, preparing reports and attending meetings. You will represent the Places Leisure and you will need to be a motivated individual who will take on responsibility to lead a team and ensure the efficient day to day running of the centre. You will need a flexible approach to work being open to working shifts including evenings, weekends and public holidays. For more information please download our job profile available on our website. More about you With this role you will be managing a large team, so previous experience in a supervisory/management capacity within a leisure facility would be desirable. As a Duty Manager you will become one of our registered first aiders and therefore first aid experience would set you apart from other candidates. We are looking for someone with excellent customer service and leadership skills. Benefits We are a large, diverse and ambitious business, which will give you all the challenge you could wish for. We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: We align with the Real Living Wage foundation Full Health & Fitness membership for you, a nominated adult and up to 4 juniors Flexible working (including part time working, shift work and more) An opportunity to purchase additional annual leave Lots of opportunity to access ongoing personal learning and development Access to our Company Pension scheme Cashback plan for healthcare costs - up to £500 saving per year Discounts of up to 50% on activities, centre shop and cafes Extra perks including huge discounts and offers from shops, cinemas and much more. What's next? If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.
Job Title Food and Beverage Supervisor Salary Up to £24,500 depending on experience (OT paid at standard rate) 40 hours per week (shift work including mornings, evenings, weekends, and Bank Holidays, with no split shifts!). Duty Manager shifts on rotational basis. About Phyllis Court Club You will be enthusiastic and personable with a genuine passion for food and beverage service. Working closely with the Assistant Food & Beverage Managers you will provide guidance and support to the team to ensure smooth service delivery. With your catering know-how and painstaking attention to detail you will be responsible to ensure the highest levels of service and to maintain standards that have been set in the SOPs for day-to-day activities. You will be a natural positive leader and have the ability to train, ensuring we get the best from our team of food and beverage assistants. Having an understanding of the current market, you will be excited about our events and support future promotions. Most importantly it will be your role to ensure that all Members and Guests at Phyllis Court Club have a positive memorable experience. Benefits of a Food & Beverage Supervisor As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court. Perkbox (discounts at high street retailers and restaurants) Gym & swim access at the Fitness Centre Full training including Flow online trainings and certificates Employee Assistance Programme (EAP) and wellbeing support Meals and hot drinks while on duty Complimentary parking onsite Friends and family rates for hotel accommodation and special event bookings Friends and family tickets for Henley Royal Regatta Staff socials and events Automatic enrolment in the Club pension scheme Life assurance scheme Membership to the Institute of Hospitality after successfully passing probation Staff accommodation on request Your responsibilities as a Food & Beverage Supervisor Work alongside the Food and Beverage team to ensure smooth and high-quality service is delivered in line with our standards of operating procedures (SOPs). With the team, deliver an exceptional experience to our Members in order to promote loyalty and repeat visits. Ensure Members and Guests are receiving prompt and accurate service in accordance with Club standards and charging is correct. Work collaboratively with the wider team and support other departments (hotel, reception, kitchen, maintenance and fitness) so that a smooth efficient service and working environment is achieved; a One Team ethos. Ability to positively resolve and learn from Member complaints and comments and escalate as needed. Possess knowledge and seek to improve good overall knowledge and understanding of food and beverage, ability to pair wines with food, upsell wine or cocktails and train others with your knowledge and skills. Have allergen knowledge to safely manage menu selections with guests while communicating allergen requests to the kitchen, ensuring safe food for all of our Members. To act for the Assistant Manager as needed, to conduct daily pre-shift briefings to ensure staff are briefed on menu specials or changes, dietary requirements, special occasions etc. Responsible for on-the-job training on an ongoing basis and in line with the Club standards and complete any documentation of training as required. Requirements of a Food & Beverage Supervisor You should have exceptional customer service skills, be a clear communicator and be able to demonstrate great teamwork. Experience in a similar role is desirable but full training will be given on the job. The role is very hands on, so a can do, and proactive approach is essential and forms part of our One Team ethos. Thanks for your interest in working for Phyllis Court Club If you feel you have the required experience for this role, please send a short cover note explaining your most relevant experience and we will be in touch.
Dec 20, 2022
Full time
Job Title Food and Beverage Supervisor Salary Up to £24,500 depending on experience (OT paid at standard rate) 40 hours per week (shift work including mornings, evenings, weekends, and Bank Holidays, with no split shifts!). Duty Manager shifts on rotational basis. About Phyllis Court Club You will be enthusiastic and personable with a genuine passion for food and beverage service. Working closely with the Assistant Food & Beverage Managers you will provide guidance and support to the team to ensure smooth service delivery. With your catering know-how and painstaking attention to detail you will be responsible to ensure the highest levels of service and to maintain standards that have been set in the SOPs for day-to-day activities. You will be a natural positive leader and have the ability to train, ensuring we get the best from our team of food and beverage assistants. Having an understanding of the current market, you will be excited about our events and support future promotions. Most importantly it will be your role to ensure that all Members and Guests at Phyllis Court Club have a positive memorable experience. Benefits of a Food & Beverage Supervisor As well as the traditional benefits such as our pension scheme, life assurance and 28 days holiday each year (pro rata), you will enjoy extra perks when you join the team at Phyllis Court. Perkbox (discounts at high street retailers and restaurants) Gym & swim access at the Fitness Centre Full training including Flow online trainings and certificates Employee Assistance Programme (EAP) and wellbeing support Meals and hot drinks while on duty Complimentary parking onsite Friends and family rates for hotel accommodation and special event bookings Friends and family tickets for Henley Royal Regatta Staff socials and events Automatic enrolment in the Club pension scheme Life assurance scheme Membership to the Institute of Hospitality after successfully passing probation Staff accommodation on request Your responsibilities as a Food & Beverage Supervisor Work alongside the Food and Beverage team to ensure smooth and high-quality service is delivered in line with our standards of operating procedures (SOPs). With the team, deliver an exceptional experience to our Members in order to promote loyalty and repeat visits. Ensure Members and Guests are receiving prompt and accurate service in accordance with Club standards and charging is correct. Work collaboratively with the wider team and support other departments (hotel, reception, kitchen, maintenance and fitness) so that a smooth efficient service and working environment is achieved; a One Team ethos. Ability to positively resolve and learn from Member complaints and comments and escalate as needed. Possess knowledge and seek to improve good overall knowledge and understanding of food and beverage, ability to pair wines with food, upsell wine or cocktails and train others with your knowledge and skills. Have allergen knowledge to safely manage menu selections with guests while communicating allergen requests to the kitchen, ensuring safe food for all of our Members. To act for the Assistant Manager as needed, to conduct daily pre-shift briefings to ensure staff are briefed on menu specials or changes, dietary requirements, special occasions etc. Responsible for on-the-job training on an ongoing basis and in line with the Club standards and complete any documentation of training as required. Requirements of a Food & Beverage Supervisor You should have exceptional customer service skills, be a clear communicator and be able to demonstrate great teamwork. Experience in a similar role is desirable but full training will be given on the job. The role is very hands on, so a can do, and proactive approach is essential and forms part of our One Team ethos. Thanks for your interest in working for Phyllis Court Club If you feel you have the required experience for this role, please send a short cover note explaining your most relevant experience and we will be in touch.
Additional role requirements: DBS Full UK Driving Licence So what's the role all about? To lead the supervision, operatives and contractors to deliver the highest level of Customer service in a safe & productive manner To effectively manage the Day to Day, Void & Planned Maintenance service towards corporate KPIs Any flexible working arrangements in the role will be subject to agreement with the Head of Direct Labour Services and will need to be of benefit to PA and the individual Some of the key tasks and responsibilities include: Comply with the Health & Safety Policy, ensuring own and others health and safety. Provide effective daily line management of the operational team Manage quality, productivity and service either directly or via delegation Ensure correct and appropriate use of Company property (e.g. Mobile Tech, Vehicle etc.) To provide the highest level of customer care complying with PA Housing Group Policies To liaise as necessary with other sections/trades to ensure implementation and completion of repairs and maintenance works. Performance management of workforce in line with the policies, procedures and practice To be successful in this role, we'd be looking for the following... SSSTS Trade Qualification (C&G/NVQ2) or QBE Asbestos Awareness Experience of Building repairs & refurbishment Experience of carrying out 'Decent Homes' Kitchen & Bathroom, PVC, Roofing works Experience of M&E works Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 25 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
Sep 24, 2022
Full time
Additional role requirements: DBS Full UK Driving Licence So what's the role all about? To lead the supervision, operatives and contractors to deliver the highest level of Customer service in a safe & productive manner To effectively manage the Day to Day, Void & Planned Maintenance service towards corporate KPIs Any flexible working arrangements in the role will be subject to agreement with the Head of Direct Labour Services and will need to be of benefit to PA and the individual Some of the key tasks and responsibilities include: Comply with the Health & Safety Policy, ensuring own and others health and safety. Provide effective daily line management of the operational team Manage quality, productivity and service either directly or via delegation Ensure correct and appropriate use of Company property (e.g. Mobile Tech, Vehicle etc.) To provide the highest level of customer care complying with PA Housing Group Policies To liaise as necessary with other sections/trades to ensure implementation and completion of repairs and maintenance works. Performance management of workforce in line with the policies, procedures and practice To be successful in this role, we'd be looking for the following... SSSTS Trade Qualification (C&G/NVQ2) or QBE Asbestos Awareness Experience of Building repairs & refurbishment Experience of carrying out 'Decent Homes' Kitchen & Bathroom, PVC, Roofing works Experience of M&E works Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 25 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email
