You will need to login before you can apply for a job. Customer Success Manager, Commerce Cloud / E-Commerce Space Sector: Customer Services, Sales and Business Development, Technology - Role: Manager - Contract Type: Permanent - Hours: Full Time. For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services. Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Commerce Cloud Consultant). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise level customers. Note This role is office flexible, and the expectation is to be in office 3 days per week. Company About Us We're Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You. Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our AI CRM. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Our Commitment to Equality At Salesforce, our commitment to driving equality and greater business value does not waver. We're working with employees, partners, Trailblazers, and customers to move closer to equality for all. "We are our own greatest asset in making the changes needed for a more accessible workplace ." - Catherine Nichols VP Office of Accessibility, Salesforce. We are a Disability Confident Scheme member Salesforce is proud to be part of the Disability Confident Scheme, supporting employers in recruiting and retaining talent with disabilities or long term health conditions in the UK. We are committed to providing accommodations that best suits your needs for your interview; applicants can opt in to the scheme using this accommodation form. Need career support before applying? We are proud to partner with Evenbreak. If you wish to apply for any of our roles, please access Evenbreak's Career Hive for free resources, including one to one personalised career coaching. Disability Inclusive Workplace At Salesforce, we strive to create a workplace that is inclusive and accessible for all The Office of Accessibility Salesforce's Office of Accessibility provides dedicated support to ensure Salesforce employees have the right tools and resources to perform - and thrive - in the workplace. From the very start of the hiring process, we offer an inclusive work environment for all. For more on the Office of Accessibility, visit our webpage. Meet Our Equality Groups: Abilityforce Accessibility and disabilities inclusion is part of our commitment. We believe that everyone should benefit from our products Awards and Achievements The Valuable 500: In December 2019 Salesforce joined The Valuable 500, a worldwide call for 500 of the most influential businesses to include disability on their leadership agenda and to end biased attitudes towards disability in business. ILO Global Business and Disability Network: Salesforce is a member of the ILO Global Business and Disability Network Disability Equality Index Award UK 2024: The Disability:IN DEI index documents the growing importance of disability data In 2024, Salesforce achieved the top score of 100 Member of Business Disability Forum: Salesforce has been regularly partnering with the UK leading business membership organization in disability inclusion. Create a job alert and receive personalised job recommendations straight to your inbox.
Feb 28, 2026
Full time
You will need to login before you can apply for a job. Customer Success Manager, Commerce Cloud / E-Commerce Space Sector: Customer Services, Sales and Business Development, Technology - Role: Manager - Contract Type: Permanent - Hours: Full Time. For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services. Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Commerce Cloud Consultant). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise level customers. Note This role is office flexible, and the expectation is to be in office 3 days per week. Company About Us We're Salesforce, the Customer Company, inspiring the future of business with CRM + AI + Data + Trust + You. Leading with our core values, we help companies across every industry blaze new trails and connect with their customers in a whole new way with our AI CRM. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Our Commitment to Equality At Salesforce, our commitment to driving equality and greater business value does not waver. We're working with employees, partners, Trailblazers, and customers to move closer to equality for all. "We are our own greatest asset in making the changes needed for a more accessible workplace ." - Catherine Nichols VP Office of Accessibility, Salesforce. We are a Disability Confident Scheme member Salesforce is proud to be part of the Disability Confident Scheme, supporting employers in recruiting and retaining talent with disabilities or long term health conditions in the UK. We are committed to providing accommodations that best suits your needs for your interview; applicants can opt in to the scheme using this accommodation form. Need career support before applying? We are proud to partner with Evenbreak. If you wish to apply for any of our roles, please access Evenbreak's Career Hive for free resources, including one to one personalised career coaching. Disability Inclusive Workplace At Salesforce, we strive to create a workplace that is inclusive and accessible for all The Office of Accessibility Salesforce's Office of Accessibility provides dedicated support to ensure Salesforce employees have the right tools and resources to perform - and thrive - in the workplace. From the very start of the hiring process, we offer an inclusive work environment for all. For more on the Office of Accessibility, visit our webpage. Meet Our Equality Groups: Abilityforce Accessibility and disabilities inclusion is part of our commitment. We believe that everyone should benefit from our products Awards and Achievements The Valuable 500: In December 2019 Salesforce joined The Valuable 500, a worldwide call for 500 of the most influential businesses to include disability on their leadership agenda and to end biased attitudes towards disability in business. ILO Global Business and Disability Network: Salesforce is a member of the ILO Global Business and Disability Network Disability Equality Index Award UK 2024: The Disability:IN DEI index documents the growing importance of disability data In 2024, Salesforce achieved the top score of 100 Member of Business Disability Forum: Salesforce has been regularly partnering with the UK leading business membership organization in disability inclusion. Create a job alert and receive personalised job recommendations straight to your inbox.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalates. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Application: 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Feb 28, 2026
Full time
HALOS is an advanced body camera and cloud software scaleup, working with some of the biggest names in security, services, and law enforcement. At HALO, we're passionate about safety and innovation, constantly staying ahead of threats and reducing risk. What sets HALOS apart is not just the cutting edge technology we develop but the culture we've nurtured. Our team embodies openness, transparency, and a "one team" spirit. We're a group of passionate individuals, all working on exciting and impactful projects. Here, you'll find an environment that fosters collaboration, creativity, and a shared sense of purpose. HALOS is seeking a senior Customer Success Manager (CSM) - Strategic Accounts to own adoption, utilisation, and commercial outcomes across our largest and most complex customers, including a major retailer and a large fast food (QSR) chain. This role is explicitly adoption and outcomes focused and commercially accountable. The Strategic CSM owns renewals and expansion (upsell) motions for their accounts, using utilisation, evidence creation, and demonstrated value as the foundation for commercial success. This is not a support role. Success is defined by measurable end user utilisation, consistent behavioural adoption, evidence based value, renewal retention, and thoughtful account growth. Key Responsibilities Drive End User Adoption & Utilisation (Primary Accountability) Own utilisation outcomes, not just customer satisfaction or activity. Execute against the HALOS utilisation framework: Assignment - devices correctly assigned, activated, and deployed Activity - meaningful, appropriate recording behaviour Consistency - normalised usage across shifts, roles, and locations Evidence - footage actively reviewed, bookmarked, shared, and operationalised Identify and remediate zero recording and low usage cohorts as leading indicators of churn risk. Establish realistic utilisation benchmarks based on workforce size, role type, and operating patterns. Strategic Account Ownership Serve as the primary post sale owner for strategic enterprise customers. Build strong relationships with executive sponsors and senior stakeholders, including Operations, Safety, Loss Prevention, HR, Legal, and Compliance. Translate customer objectives (safety, de escalation, incident reduction, accountability, training, liability mitigation) into clear, measurable HALOS outcomes. Lead structured Quarterly Business Reviews (QBRs) focused on utilisation, evidence creation, risk, and commercial outcomes. Change Management & Workforce Enablement Lead adoption and enablement strategies across large, distributed frontline workforces. Partner with customer leadership to: Position body worn cameras positively with employees Address cultural, regulatory, and privacy considerations (including UK specific requirements) Reinforce expected behaviours and operational usage norms Ensure customer administrators are equipped to actively manage adoption, not passively maintain the platform. Proactive Risk Management Identify early indicators of disengagement, misalignment, or adoption breakdown. Intervene early to correct course before issues escalates. Own customer health holistically - behavioural, operational, executive, and commercial. Commercial Ownership: Renewals & Expansion Own end to end renewal responsibility for assigned strategic accounts, including forecasting, renewal strategy, and execution. Own expansion and upsell motions, identifying opportunities grounded in proven adoption, utilisation, and value. Develop and present commercial proposals supported by utilisation data, evidence outcomes, and executive level ROI narratives. Partner with Sales leadership as appropriate, while retaining primary accountability for renewal and expansion outcomes. Ensure expansions are operationally ready and adoption led, avoiding unused or under utilised licences. Cross Functional Leadership Work closely with Enablement (workforce rollout and behavioural adoption), Support (ensuring break/fix is fully owned by Support without consuming CS capacity), and Product (structured feedback from enterprise scale, frontline use cases). Maintain clear ownership boundaries and minimise internal handoffs. Experience & Qualifications 8-10 years experience in Customer Success, Account Management, or related roles within B2B SaaS or hardware enabled SaaS Proven track record owning renewals and expansion, not merely supporting Sales led motions Experience managing large, complex, multi site enterprise customers Strong commercial acumen paired with adoption led success Comfortable operating at both executive and frontline operational levels Based in the Greater London area, with flexibility to travel as required What Success Looks Like High, consistent end user utilisation and evidence creation Strong renewal rates driven by demonstrated value Predictable, thoughtful expansion rooted in adoption Clear executive alignment and commercial credibility Customers who view HALOS as a strategic, commercial impacting partner Benefits Generous Annual Leave Allowance Competitive salary and commission/bonus package Learning and Development opportunities Private Health Insurance Cycle to work scheme Home & Tech scheme Regular company events and social initiatives The HALOS Hiring Process Application: 30 minute introductory meeting with the recruiting team 45 minute Interview with department hiring manager 30 minute meeting with wider department Offer! Diversity & Inclusion We're an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Ministry of Justice
Milton Keynes, Buckinghamshire
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
Feb 28, 2026
Full time
Job title: Case administrator Salary £23,583 - £25,210 Helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career. It s an extraordinary role. There are many reasons to join the Probation Service. What will yours be? About the role This is an administrative job within the Probation Service. Helping people turn their lives around is immensely rewarding. Case administrators play a key role within the Probation Service, supporting probation staff to work with offenders. As a Case Administrator, you will ensure: all processes run efficiently systems are maintained properly probation information is collated and prepared for case files You will use your strong communication skills to handle enquiries from colleagues, agencies and offenders in a busy environment. About you For us, your personal qualities are just as important as your skills and experience. You should: be able to communicate with all kinds of individuals, including people in crisis be capable of thinking on your feet and comfortable working independently in a busy environment hold basic numeric skills hold good keyboard and IT skills including proficiency in MS Office Word, basic skills in Excel and an ability to use databases About us Our role is to support their rehabilitation and protect the public. People come from all walks of life to form one team in the Probation Service. Join us and you ll be part of a supportive team that thrives on sharing knowledge and expertise. If this sounds like you, apply now.
