A client of ours in the Witham area are recruiting an HR Administrator to join their team ASAP. This is a full-time temporary - permanent position working Monday to Friday, 8:00am - 4:30pm, paying 28,000 - 30,000 per annum depending on experience. This role would suit a detail-focused, data-driven HR Administrator who enjoys working with systems and identifying ways to streamline and improve HR processes. Your key duties in this HR Administrator role will include but are not limited to: Administering the full employee lifecycle, including starters, leavers, and contractual changes Preparing and issuing employment documentation in line with statutory requirements Maintaining accurate HR records and employee data in Sage HR Producing HR reports and supporting the HR Director with accurate data insights Supporting payroll administration by collating and validating monthly data Identifying opportunities to improve HR processes, data accuracy, and system efficiency Skills and experience required to be considered for this role: Previous experience in an HR, office support, or administrative role Strong attention to detail with confidence handling data and HR systems (HRIS) Experience maintaining employee records and HR documentation Good working knowledge of GDPR and confidentiality requirements Strong organisational skills with the ability to manage multiple priorities Confident IT skills, particularly MS Office (Word, Excel, Outlook) CIPD Level 3 (or working towards) is desirable If you feel like you meet the above criteria and would like to be considered for this HR Administrator position, please apply with your CV and Laura will be in touch.
Feb 07, 2026
Seasonal
A client of ours in the Witham area are recruiting an HR Administrator to join their team ASAP. This is a full-time temporary - permanent position working Monday to Friday, 8:00am - 4:30pm, paying 28,000 - 30,000 per annum depending on experience. This role would suit a detail-focused, data-driven HR Administrator who enjoys working with systems and identifying ways to streamline and improve HR processes. Your key duties in this HR Administrator role will include but are not limited to: Administering the full employee lifecycle, including starters, leavers, and contractual changes Preparing and issuing employment documentation in line with statutory requirements Maintaining accurate HR records and employee data in Sage HR Producing HR reports and supporting the HR Director with accurate data insights Supporting payroll administration by collating and validating monthly data Identifying opportunities to improve HR processes, data accuracy, and system efficiency Skills and experience required to be considered for this role: Previous experience in an HR, office support, or administrative role Strong attention to detail with confidence handling data and HR systems (HRIS) Experience maintaining employee records and HR documentation Good working knowledge of GDPR and confidentiality requirements Strong organisational skills with the ability to manage multiple priorities Confident IT skills, particularly MS Office (Word, Excel, Outlook) CIPD Level 3 (or working towards) is desirable If you feel like you meet the above criteria and would like to be considered for this HR Administrator position, please apply with your CV and Laura will be in touch.
People Administrator Location: Hybrid 3 days home and 2 days in the office based in Birmingham Shift Pattern: Monday-Friday, 08:00-16:30 Temporary - 3 months Salary - 14.03 per hour Looking for a rewarding job that gives back to projects and organisations in the local communities? We are working together with our client, a well-established organisation within the Public Sector to recruit for a People Administrator. The position will be Hybrid 2 days based in their Birmingham Office and 3 days at home. As a People Administrator, you will be the first point of contact for any People-related queries and will play an integral role in providing an efficient and high-quality administration service to the organisation. You will carry out a broad range of tasks and will be supported to progress in the HR field. Building positive relationships with internal and external stakeholders will be an essential part of this role. You will be a compassionate individual with the ability to be flexible and adaptable, with an ambitious attitude working towards our People Strategy. Key Responsibilities: Provide comprehensive administrative support across the employee lifecycle, including recruitment, family friendly activities, on-boarding, and off-boarding, ensuring all paperwork relating to starters and leavers and any changes to employees' personal details and terms and conditions of employment is processed accurately and timely. Attention to detail is a key fundamental part of this role, with the ability to prioritise and manage high volumes of work, maintain quality and accuracy and work to competing deadlines. Support the People Team with note taking for meetings and employee relations cases as well as maintain data, in the HR system and in employee files in line with our Data Protection Policy, ensuring the data it is kept up to date. Be proactive, willing to challenge and have the confidence to identify and recommend changes and improvements Demonstrate excellent communication skills and be comfortable using your own initiative. Proactively liaise with Managers, in obtaining employee compliance documentation for recruitment, changes in terms & conditions, family friendly activities, onboarding and off boarding. Essential Criteria: Strong administrative experience, attention to detail, well organised and can work on own initiative where appropriate. Proven ability to effectively manage own workload, multiple tasks and projects. Excellent teamwork, strong communication skills and ability to build effective stakeholder relationships at all levels Ability to operate computerised database systems and experience in the use of Microsoft Office Software in particular Word, Excel and Outlook. Proven ability to accurately record meeting discussions and produce clear, concise minutes . Desirable Criteria: Experience of providing administration support in HR environment. Experience of using Itrent HR system. Ability to handle confidential information with discretion: Demonstrates integrity and ensures compliance with GDPR This is a temporary position for 3 months with an immediate start paying 14.03 per hour Interested apply today
Feb 07, 2026
Seasonal
People Administrator Location: Hybrid 3 days home and 2 days in the office based in Birmingham Shift Pattern: Monday-Friday, 08:00-16:30 Temporary - 3 months Salary - 14.03 per hour Looking for a rewarding job that gives back to projects and organisations in the local communities? We are working together with our client, a well-established organisation within the Public Sector to recruit for a People Administrator. The position will be Hybrid 2 days based in their Birmingham Office and 3 days at home. As a People Administrator, you will be the first point of contact for any People-related queries and will play an integral role in providing an efficient and high-quality administration service to the organisation. You will carry out a broad range of tasks and will be supported to progress in the HR field. Building positive relationships with internal and external stakeholders will be an essential part of this role. You will be a compassionate individual with the ability to be flexible and adaptable, with an ambitious attitude working towards our People Strategy. Key Responsibilities: Provide comprehensive administrative support across the employee lifecycle, including recruitment, family friendly activities, on-boarding, and off-boarding, ensuring all paperwork relating to starters and leavers and any changes to employees' personal details and terms and conditions of employment is processed accurately and timely. Attention to detail is a key fundamental part of this role, with the ability to prioritise and manage high volumes of work, maintain quality and accuracy and work to competing deadlines. Support the People Team with note taking for meetings and employee relations cases as well as maintain data, in the HR system and in employee files in line with our Data Protection Policy, ensuring the data it is kept up to date. Be proactive, willing to challenge and have the confidence to identify and recommend changes and improvements Demonstrate excellent communication skills and be comfortable using your own initiative. Proactively liaise with Managers, in obtaining employee compliance documentation for recruitment, changes in terms & conditions, family friendly activities, onboarding and off boarding. Essential Criteria: Strong administrative experience, attention to detail, well organised and can work on own initiative where appropriate. Proven ability to effectively manage own workload, multiple tasks and projects. Excellent teamwork, strong communication skills and ability to build effective stakeholder relationships at all levels Ability to operate computerised database systems and experience in the use of Microsoft Office Software in particular Word, Excel and Outlook. Proven ability to accurately record meeting discussions and produce clear, concise minutes . Desirable Criteria: Experience of providing administration support in HR environment. Experience of using Itrent HR system. Ability to handle confidential information with discretion: Demonstrates integrity and ensures compliance with GDPR This is a temporary position for 3 months with an immediate start paying 14.03 per hour Interested apply today
Overview Job reference REQ003253 Date posted 05/02/2026 Application closing date 22/02/2026 Location Dixons Academies Trust (Group) Salary DAT Level MA5 SCP 57-61 (Actual £63,490 - £68,108) Package Permanent Contractual hours 37.5 Basis Full time Job category/type Blank Attachments Blank We are seeking to appoint an exceptional Head of HR Centre of Excellence to join our multi-academy trust (MAT) and support our Business Services team through the next phase of growth in Leeds, Bradford, Manchester and Liverpool. Responsibilities Have experience in a similar role Have a strong moral purpose and drive for improvement Why choose Dixons Academies Trust? Our mission is to challenge educational and social disadvantage in the North. As a school trust, we are committed to making a difference where it matters most through delivering exceptional education in our schools in Bradford, Leeds, Liverpool and Manchester, which include primaries, secondaries, all-throughs and a standalone sixth form. We are values driven: we work hard on the things that matter, with humility; we are good and kind; we are motivated by mastery, autonomy and purpose. We have been challenging educational and social disadvantage for over 30 years. We have launched a bold flexible working policy to give our teachers more time back. We are ambitious for every child and highly inclusive. We have an innovative approach to central operations which allows educators to focus on teaching and learning. We prioritise the professional development and growth of all our staff; every member of Team Dixons receives regular coaching. We are committed to recruiting a diverse workforce and our staff work collaboratively to share resources and reduce workload. We offer hybrid working arrangements and free on-site parking. We have a wealth of benefits and salary sacrifice schemes (private health, lifestyle benefits and discounts). Within our communities, we work together to establish joyful, rigorous, high performing schools which maximise attainment, value diversity, develop character and build cultural capital. By the age of 18, we want every students to have the choice of university or a high-quality apprenticeship. Visit our OpenSource Youtube channel to learn more about our approaches and culture. Learn more Full details of this role can be found in the job description and person specification. Interviews will take place week commencing 2 March 2025. Please visit our careers site for more information about our trust, our roles and our benefits or call us on and speak to Angela Skinner, Business Support Administrator, HR, to discuss the role further. We are committed to equality of opportunity, recruiting a diverse workforce, and creating an inclusive environment for everyone at Dixons. Therefore, we encourage applications from underrepresented communities and irrespective of age, disability, neurodivergent status, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender reassignment, sex, or sexual orientation. We are happy to make reasonable adjustments wherever possible through the recruitment process should this be required. We are focused on delivering an ambitious equality, diversity and inclusion strategy. You can read more about this here. Our trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake an enhanced DBS check.
Feb 07, 2026
Full time
Overview Job reference REQ003253 Date posted 05/02/2026 Application closing date 22/02/2026 Location Dixons Academies Trust (Group) Salary DAT Level MA5 SCP 57-61 (Actual £63,490 - £68,108) Package Permanent Contractual hours 37.5 Basis Full time Job category/type Blank Attachments Blank We are seeking to appoint an exceptional Head of HR Centre of Excellence to join our multi-academy trust (MAT) and support our Business Services team through the next phase of growth in Leeds, Bradford, Manchester and Liverpool. Responsibilities Have experience in a similar role Have a strong moral purpose and drive for improvement Why choose Dixons Academies Trust? Our mission is to challenge educational and social disadvantage in the North. As a school trust, we are committed to making a difference where it matters most through delivering exceptional education in our schools in Bradford, Leeds, Liverpool and Manchester, which include primaries, secondaries, all-throughs and a standalone sixth form. We are values driven: we work hard on the things that matter, with humility; we are good and kind; we are motivated by mastery, autonomy and purpose. We have been challenging educational and social disadvantage for over 30 years. We have launched a bold flexible working policy to give our teachers more time back. We are ambitious for every child and highly inclusive. We have an innovative approach to central operations which allows educators to focus on teaching and learning. We prioritise the professional development and growth of all our staff; every member of Team Dixons receives regular coaching. We are committed to recruiting a diverse workforce and our staff work collaboratively to share resources and reduce workload. We offer hybrid working arrangements and free on-site parking. We have a wealth of benefits and salary sacrifice schemes (private health, lifestyle benefits and discounts). Within our communities, we work together to establish joyful, rigorous, high performing schools which maximise attainment, value diversity, develop character and build cultural capital. By the age of 18, we want every students to have the choice of university or a high-quality apprenticeship. Visit our OpenSource Youtube channel to learn more about our approaches and culture. Learn more Full details of this role can be found in the job description and person specification. Interviews will take place week commencing 2 March 2025. Please visit our careers site for more information about our trust, our roles and our benefits or call us on and speak to Angela Skinner, Business Support Administrator, HR, to discuss the role further. We are committed to equality of opportunity, recruiting a diverse workforce, and creating an inclusive environment for everyone at Dixons. Therefore, we encourage applications from underrepresented communities and irrespective of age, disability, neurodivergent status, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender reassignment, sex, or sexual orientation. We are happy to make reasonable adjustments wherever possible through the recruitment process should this be required. We are focused on delivering an ambitious equality, diversity and inclusion strategy. You can read more about this here. Our trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake an enhanced DBS check.
Service Coordinator Job Overview Working Hours are Monday to Friday 9:00am - 17:00pm We are seeking an organised and proactive Service Coordinator to support the smooth operation of our service and engineering activities. The role is central to coordinating engineers, managing service schedules, supporting technical projects, and ensuring accurate administration across systems and suppliers. This is a varied position requiring strong coordination skills, attention to detail, and the ability to work closely with engineers, managers, suppliers, and internal teams. Key Responsibilities Schedule and book service and remedial visits for Generator Engineers Liaise with the Technical Projects Manager to coordinate engineers for projects and complex works Arrange and manage UPS service visits with external suppliers Produce RAMS and quotations for recommended works Review job reports produced by the Administrator for accuracy and completeness Update BigChange invoicing on a weekly basis Monitor expired service contracts monthly and prepare renewal quotations in coordination with the Sales Manager Maintain and update generator set details on BigChange (filters, AVR, control panels, etc.) Update and maintain the tools register Administer PPE stock levels and reorder as required Assist the Spares Manager / Administrator with ordering parts when necessary Support with quotations, sales orders, and arranging couriers as required Assist with invoice queries Answer and manage group phone calls as needed Skills & Experience Essential: Strong organisational and coordination skills Excellent communication skills, both written and verbal Good attention to detail and administrative accuracy Confident using computer systems and databases Desirable: Experience in a service coordination, engineering, or facilities environment Familiarity with BigChange or similar job management systems Experience producing RAMS and quotations Knowledge of generators, UPS systems, or technical services (advantageous but not essential) Personal Attributes Professional and reliable Proactive and solutions-focused Able to work independently and as part of a team Comfortable liaising with engineers, suppliers, and management What We Offer Competitive salary (dependent on experience) Stable, long-term role within a growing business Training and development opportunities Supportive team environment If you are interested and sounds like the perfect position for you, please apply now! Axiom Personnel is acting as an employment agency in relation to this role
Feb 07, 2026
Full time
Service Coordinator Job Overview Working Hours are Monday to Friday 9:00am - 17:00pm We are seeking an organised and proactive Service Coordinator to support the smooth operation of our service and engineering activities. The role is central to coordinating engineers, managing service schedules, supporting technical projects, and ensuring accurate administration across systems and suppliers. This is a varied position requiring strong coordination skills, attention to detail, and the ability to work closely with engineers, managers, suppliers, and internal teams. Key Responsibilities Schedule and book service and remedial visits for Generator Engineers Liaise with the Technical Projects Manager to coordinate engineers for projects and complex works Arrange and manage UPS service visits with external suppliers Produce RAMS and quotations for recommended works Review job reports produced by the Administrator for accuracy and completeness Update BigChange invoicing on a weekly basis Monitor expired service contracts monthly and prepare renewal quotations in coordination with the Sales Manager Maintain and update generator set details on BigChange (filters, AVR, control panels, etc.) Update and maintain the tools register Administer PPE stock levels and reorder as required Assist the Spares Manager / Administrator with ordering parts when necessary Support with quotations, sales orders, and arranging couriers as required Assist with invoice queries Answer and manage group phone calls as needed Skills & Experience Essential: Strong organisational and coordination skills Excellent communication skills, both written and verbal Good attention to detail and administrative accuracy Confident using computer systems and databases Desirable: Experience in a service coordination, engineering, or facilities environment Familiarity with BigChange or similar job management systems Experience producing RAMS and quotations Knowledge of generators, UPS systems, or technical services (advantageous but not essential) Personal Attributes Professional and reliable Proactive and solutions-focused Able to work independently and as part of a team Comfortable liaising with engineers, suppliers, and management What We Offer Competitive salary (dependent on experience) Stable, long-term role within a growing business Training and development opportunities Supportive team environment If you are interested and sounds like the perfect position for you, please apply now! Axiom Personnel is acting as an employment agency in relation to this role
Lifestyle Paraplanner / Technical Administrator North London Hybrid Working An established, independent financial planning firm in North London are looking to appoint an experienced Lifestyle Paraplanner / Technical Administrator as part of its continued growth. This is a career paraplanner opportunity within a modern, dynamic business that combines professional standards with a relaxed, collaborat click apply for full job details
Feb 07, 2026
Full time
Lifestyle Paraplanner / Technical Administrator North London Hybrid Working An established, independent financial planning firm in North London are looking to appoint an experienced Lifestyle Paraplanner / Technical Administrator as part of its continued growth. This is a career paraplanner opportunity within a modern, dynamic business that combines professional standards with a relaxed, collaborat click apply for full job details
Overview Job reference REQ003253 Date posted 05/02/2026 Application closing date 22/02/2026 Location Dixons Academies Trust (Group) Salary DAT Level MA5 SCP 57-61 (Actual £63,490 - £68,108) Package Permanent Contractual hours 37.5 Basis Full time Job category/type Blank Attachments Blank We are seeking to appoint an exceptional Head of HR Centre of Excellence to join our multi-academy trust (MAT) and support our Business Services team through the next phase of growth in Leeds, Bradford, Manchester and Liverpool. Responsibilities Have experience in a similar role Have a strong moral purpose and drive for improvement Why choose Dixons Academies Trust? Our mission is to challenge educational and social disadvantage in the North. As a school trust, we are committed to making a difference where it matters most through delivering exceptional education in our schools in Bradford, Leeds, Liverpool and Manchester, which include primaries, secondaries, all-throughs and a standalone sixth form. We are values driven: we work hard on the things that matter, with humility; we are good and kind; we are motivated by mastery, autonomy and purpose. We have been challenging educational and social disadvantage for over 30 years. We have launched a bold flexible working policy to give our teachers more time back. We are ambitious for every child and highly inclusive. We have an innovative approach to central operations which allows educators to focus on teaching and learning. We prioritise the professional development and growth of all our staff; every member of Team Dixons receives regular coaching. We are committed to recruiting a diverse workforce and our staff work collaboratively to share resources and reduce workload. We offer hybrid working arrangements and free on-site parking. We have a wealth of benefits and salary sacrifice schemes (private health, lifestyle benefits and discounts). Within our communities, we work together to establish joyful, rigorous, high performing schools which maximise attainment, value diversity, develop character and build cultural capital. By the age of 18, we want every students to have the choice of university or a high-quality apprenticeship. Visit our OpenSource Youtube channel to learn more about our approaches and culture. Learn more Full details of this role can be found in the job description and person specification. Interviews will take place week commencing 2 March 2025. Please visit our careers site for more information about our trust, our roles and our benefits or call us on and speak to Angela Skinner, Business Support Administrator, HR, to discuss the role further. We are committed to equality of opportunity, recruiting a diverse workforce, and creating an inclusive environment for everyone at Dixons. Therefore, we encourage applications from underrepresented communities and irrespective of age, disability, neurodivergent status, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender reassignment, sex, or sexual orientation. We are happy to make reasonable adjustments wherever possible through the recruitment process should this be required. We are focused on delivering an ambitious equality, diversity and inclusion strategy. You can read more about this here. Our trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake an enhanced DBS check.
Feb 07, 2026
Full time
Overview Job reference REQ003253 Date posted 05/02/2026 Application closing date 22/02/2026 Location Dixons Academies Trust (Group) Salary DAT Level MA5 SCP 57-61 (Actual £63,490 - £68,108) Package Permanent Contractual hours 37.5 Basis Full time Job category/type Blank Attachments Blank We are seeking to appoint an exceptional Head of HR Centre of Excellence to join our multi-academy trust (MAT) and support our Business Services team through the next phase of growth in Leeds, Bradford, Manchester and Liverpool. Responsibilities Have experience in a similar role Have a strong moral purpose and drive for improvement Why choose Dixons Academies Trust? Our mission is to challenge educational and social disadvantage in the North. As a school trust, we are committed to making a difference where it matters most through delivering exceptional education in our schools in Bradford, Leeds, Liverpool and Manchester, which include primaries, secondaries, all-throughs and a standalone sixth form. We are values driven: we work hard on the things that matter, with humility; we are good and kind; we are motivated by mastery, autonomy and purpose. We have been challenging educational and social disadvantage for over 30 years. We have launched a bold flexible working policy to give our teachers more time back. We are ambitious for every child and highly inclusive. We have an innovative approach to central operations which allows educators to focus on teaching and learning. We prioritise the professional development and growth of all our staff; every member of Team Dixons receives regular coaching. We are committed to recruiting a diverse workforce and our staff work collaboratively to share resources and reduce workload. We offer hybrid working arrangements and free on-site parking. We have a wealth of benefits and salary sacrifice schemes (private health, lifestyle benefits and discounts). Within our communities, we work together to establish joyful, rigorous, high performing schools which maximise attainment, value diversity, develop character and build cultural capital. By the age of 18, we want every students to have the choice of university or a high-quality apprenticeship. Visit our OpenSource Youtube channel to learn more about our approaches and culture. Learn more Full details of this role can be found in the job description and person specification. Interviews will take place week commencing 2 March 2025. Please visit our careers site for more information about our trust, our roles and our benefits or call us on and speak to Angela Skinner, Business Support Administrator, HR, to discuss the role further. We are committed to equality of opportunity, recruiting a diverse workforce, and creating an inclusive environment for everyone at Dixons. Therefore, we encourage applications from underrepresented communities and irrespective of age, disability, neurodivergent status, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender reassignment, sex, or sexual orientation. We are happy to make reasonable adjustments wherever possible through the recruitment process should this be required. We are focused on delivering an ambitious equality, diversity and inclusion strategy. You can read more about this here. Our trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. Successful applicants will be required to undertake an enhanced DBS check.
Randstad's In-house Services is an industry leading global recruitment and workforce management company. We specialise in working on-site with our clients to recruit and manage their temporary staff. This role provides specialist and dedicated administrative support to the client and their temporary workers from: Building solid customer and employee relations across the site Maintaining a high level of communication to ensure service levels are optimised As an Onsite Administrator you will be based at the client's site in Belfast. As an administrator you will assist with a variety of employment and administrative related issues and provide support and feedback to employees and client management. Typical administrative duties will include: Administering payroll and payroll reports for over 150 workers across different sites Administering the end to end recruitment process Using a variety of software packages, such as Google Drive, Microsoft Word, Google mail, power point, excel Produce correspondence and documents Maintain presentations, records, spreadsheets Maintaining in-house office systems Answering a busy telephone, taking messages and transferring calls Attending meetings, taking minutes and keeping notes Liaising with staff in other departments and with external contacts Ordering and maintaining stationery and equipment Organising and storing paperwork, documents and computer-based information Photocopying and printing various documents, sometimes on behalf of other colleagues. The successful candidate will have experience of administrative duties ideally within an industrial sector, recruitment agency and payroll experience would be desirable. Fantastic customer service and communication skills are imperative for this role. In return you will be offered competitive remuneration and excellent career opportunities with one of the largest recruitment organisations in the world! Hours of Work: 08:00 - 17:00 (Mon - Wed) Pay Rate: 13.45 per hour Randstad values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Feb 07, 2026
Seasonal
Randstad's In-house Services is an industry leading global recruitment and workforce management company. We specialise in working on-site with our clients to recruit and manage their temporary staff. This role provides specialist and dedicated administrative support to the client and their temporary workers from: Building solid customer and employee relations across the site Maintaining a high level of communication to ensure service levels are optimised As an Onsite Administrator you will be based at the client's site in Belfast. As an administrator you will assist with a variety of employment and administrative related issues and provide support and feedback to employees and client management. Typical administrative duties will include: Administering payroll and payroll reports for over 150 workers across different sites Administering the end to end recruitment process Using a variety of software packages, such as Google Drive, Microsoft Word, Google mail, power point, excel Produce correspondence and documents Maintain presentations, records, spreadsheets Maintaining in-house office systems Answering a busy telephone, taking messages and transferring calls Attending meetings, taking minutes and keeping notes Liaising with staff in other departments and with external contacts Ordering and maintaining stationery and equipment Organising and storing paperwork, documents and computer-based information Photocopying and printing various documents, sometimes on behalf of other colleagues. The successful candidate will have experience of administrative duties ideally within an industrial sector, recruitment agency and payroll experience would be desirable. Fantastic customer service and communication skills are imperative for this role. In return you will be offered competitive remuneration and excellent career opportunities with one of the largest recruitment organisations in the world! Hours of Work: 08:00 - 17:00 (Mon - Wed) Pay Rate: 13.45 per hour Randstad values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Were working with a leading healthcare technology company, based in Chorley right next to Buckshaw Parkway railway station. Theyre looking to recruit a part-time HR and Payroll Administrator for 25 hours a week, ideally spread over 5 days (Mon-Fri). Its a great opportunity for an experience HR professional looking for a role offering flexible hours and a hybrid split of office and home work. . click apply for full job details
Feb 07, 2026
Full time
Were working with a leading healthcare technology company, based in Chorley right next to Buckshaw Parkway railway station. Theyre looking to recruit a part-time HR and Payroll Administrator for 25 hours a week, ideally spread over 5 days (Mon-Fri). Its a great opportunity for an experience HR professional looking for a role offering flexible hours and a hybrid split of office and home work. . click apply for full job details
Urban Planters - Branch Manager Location: Reading Contract: Full Time 37.5 hours per week, Permanent Reporting To: Head of Operations The Role: Responsible for overall running of the branch including ensuring that the branch meets annual revenue and profit targets. The branch manager oversees a team, including Service Supervisor, Maintenance Technicians, Installation Technicians and Administrators, to ensure the delivery of high-quality services to customers within the branch, as well as the Health, Safety and wellbeing of all staff and Customers. Branch manager is responsible for recruiting, motivating and managing the entire branch. The branch manager will support driving sales growth through engaging technicians in leads to promote both existing and new business opportunities whilst maintaining a sustainable margin. This role is a split office and field-based management position. Principal Duties and Responsibilities: Staff Management: Oversee staff recruitment, absences, and HR responsibilities. Ensure the team meets contractual obligations and service targets. Support Local Technicians in meeting customer plant needs and promoting additional services and products. Provide training, coaching, field accompaniment, performance reviews, and team meetings for Maintenance and Installation Technicians. Support with retaining relationships with high profile customers across the branch territory by conducting reviews where required with Business Development Managers/Key Account Managers. Service Responsibilities Monitor and manage profit and loss responsibilities. Work to meet deadlines and customer expectations. Ensure service resources are available to meet the contractual and ad hoc needs of our customers Regularly review service routes to optimise profitability per technician. Recruit the service team to budgeted headcount and ensure adequate training and management support is given to minimise service churn. Directly line manage installation team and support service supervisor to directly line manage maintenance technicians within the branch. Set targets for the service team and manage performance against agreed KPIs. Ensure compliance with business instructions related to the health and safety of staff, customers, site contractors, the public, and the environment. Manage relationships with third party suppliers to ensure they adequately meet the needs of the branch operation. Analysing data to reduce risk and make informed decisions. Administration Recruit the admin team to budgeted headcount and ensure adequate training and management support is given to minimise admin churn. Ensure the branch operation adheres to the divisional H&S management system and risk control systems. Ensure the branch adheres to the plant passport process to comply with legislation. Other Duties: Perform any reasonable duties that may arise in the course of the job. Required Experience: Experienced in managing and controlling budgets. Knowledge and experienced in planning, and ensuring contingency plans are in place to deal with unforeseen issues Skilled in managing large and unpredictable workloads Experienced in business to business service / customer relationships Management or supervisory experience for a minimum of 2 years. Skilled in managing and motivating people and utilising resources effectively Previous experience working within similar industry Required Competencies: Key Competencies: Delivers Results Acts Commercially Manages Self Coach and develop Display Leadership Work with Others Skills: Good IT skills Clear and effective communication skills Demonstrates excellent customer service skills Ability to work well under pressure and meet business targets Holds a driving licence with up to a maximum of 6 points on the driving licence. Personality: Has a passion for plants and what plants can do for our customers Resilient Self-confident Maintains a positive attitude Excellent problem solver Takes pride in their work Helpful and adaptable Displays a sense of humour Image: Presents themselves in a well-groomed and smart manner. Personal Circumstances: Holds a driving licence with up to a maximum of 6 points on the driving licence. Willingness to engage in ongoing development. Ability to work flexibly, including evenings, overnight and weekends to meet business needs. Formal Education, Qualifications or Training - Essential and Desirable Prior training or experience within a similar industry (Essential) All salary and benefits will be discussed at the application stage with the Hiring Manager.
Feb 07, 2026
Full time
Urban Planters - Branch Manager Location: Reading Contract: Full Time 37.5 hours per week, Permanent Reporting To: Head of Operations The Role: Responsible for overall running of the branch including ensuring that the branch meets annual revenue and profit targets. The branch manager oversees a team, including Service Supervisor, Maintenance Technicians, Installation Technicians and Administrators, to ensure the delivery of high-quality services to customers within the branch, as well as the Health, Safety and wellbeing of all staff and Customers. Branch manager is responsible for recruiting, motivating and managing the entire branch. The branch manager will support driving sales growth through engaging technicians in leads to promote both existing and new business opportunities whilst maintaining a sustainable margin. This role is a split office and field-based management position. Principal Duties and Responsibilities: Staff Management: Oversee staff recruitment, absences, and HR responsibilities. Ensure the team meets contractual obligations and service targets. Support Local Technicians in meeting customer plant needs and promoting additional services and products. Provide training, coaching, field accompaniment, performance reviews, and team meetings for Maintenance and Installation Technicians. Support with retaining relationships with high profile customers across the branch territory by conducting reviews where required with Business Development Managers/Key Account Managers. Service Responsibilities Monitor and manage profit and loss responsibilities. Work to meet deadlines and customer expectations. Ensure service resources are available to meet the contractual and ad hoc needs of our customers Regularly review service routes to optimise profitability per technician. Recruit the service team to budgeted headcount and ensure adequate training and management support is given to minimise service churn. Directly line manage installation team and support service supervisor to directly line manage maintenance technicians within the branch. Set targets for the service team and manage performance against agreed KPIs. Ensure compliance with business instructions related to the health and safety of staff, customers, site contractors, the public, and the environment. Manage relationships with third party suppliers to ensure they adequately meet the needs of the branch operation. Analysing data to reduce risk and make informed decisions. Administration Recruit the admin team to budgeted headcount and ensure adequate training and management support is given to minimise admin churn. Ensure the branch operation adheres to the divisional H&S management system and risk control systems. Ensure the branch adheres to the plant passport process to comply with legislation. Other Duties: Perform any reasonable duties that may arise in the course of the job. Required Experience: Experienced in managing and controlling budgets. Knowledge and experienced in planning, and ensuring contingency plans are in place to deal with unforeseen issues Skilled in managing large and unpredictable workloads Experienced in business to business service / customer relationships Management or supervisory experience for a minimum of 2 years. Skilled in managing and motivating people and utilising resources effectively Previous experience working within similar industry Required Competencies: Key Competencies: Delivers Results Acts Commercially Manages Self Coach and develop Display Leadership Work with Others Skills: Good IT skills Clear and effective communication skills Demonstrates excellent customer service skills Ability to work well under pressure and meet business targets Holds a driving licence with up to a maximum of 6 points on the driving licence. Personality: Has a passion for plants and what plants can do for our customers Resilient Self-confident Maintains a positive attitude Excellent problem solver Takes pride in their work Helpful and adaptable Displays a sense of humour Image: Presents themselves in a well-groomed and smart manner. Personal Circumstances: Holds a driving licence with up to a maximum of 6 points on the driving licence. Willingness to engage in ongoing development. Ability to work flexibly, including evenings, overnight and weekends to meet business needs. Formal Education, Qualifications or Training - Essential and Desirable Prior training or experience within a similar industry (Essential) All salary and benefits will be discussed at the application stage with the Hiring Manager.
Logistics Administrator £25,000 - £30,000 plus benefits Reports to: Head of Facilities (TI) Directorate: Research & Innovation Contract: Permanent Hours: Full time 35 hours per week Location: On-site 5 days per week at our Babraham Research Campus Labs in Cambridge Closing date: Friday 20th February 23:55pm (This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment). Recruitment process: competency-based interview face-to-face at our Babraham Research Campus Labs in Cambridge Interview date: Interviews will be held on the 3rd and 4th of March Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. At Cancer Research UK, we exist to beat cancer. Cancer Research Horizons (CRH) are looking for a proactive and highly organised Logistics Administrator to support our Facilities and Operations Team, ensuring smooth and efficient logistics across all locations on the Babraham campus. In this role, you will be central to keeping our operations running seamlessly by managing daily courier activity, maintaining key relationships, and providing hands on support to colleagues across the organisation. Every role at CRH is united by a single mission: beating cancer sooner. We carry out work that matters-impacting patients, families, and the future of science. Cancer Research Horizons (CRH) is the innovation and commercialisation arm of Cancer Research UK, dedicated to turning leading edge science into life changing treatments. As a wholly owned subsidiary, every breakthrough we deliver fuels a virtuous cycle - channelling all profits directly back into CRUK's pioneering research. As the primary point of contact for all inbound and outbound couriers, you will coordinate shipments, resolve queries, and ensure timely and accurate movement of materials. You will also build strong relationships with third party logistics providers and stay informed about the market to help us secure the best value and service. Maintaining accurate process documentation and supporting the review of logistics contracts with Operations colleagues will also be a key part of your responsibilities. This is a fully on site role, with the post holder working across all CRH locations on the Babraham campus, including the Jonas Webb and Bennet Buildings. If you thrive in a coordination focused environment, enjoy working with a variety of stakeholders, and want to play a vital role in supporting key scientific work and directly contribute to bringing forward the day we cure cancer, we'd love to hear from you. What will I be doing? Monitor CRH Facilities Helpdesk tickets and review, triage and resolve where possible those relating to logistics, escalating to the Head of Facilities as required. Act as the main point of contact for all inbound and outbound couriers, supporting staff with payment and paperwork, and troubleshooting issues with shipments as required. Arrange courier shipments between CRH sites and to external partners/suppliers as requested. Work with Operations Team Leadership to ensure all logistics processes are clearly documented and that relevant guidance documents are available for staff. Ensure all documentation is regularly reviewed and kept up to date. Build effective relationships with third party logistics providers and regularly review the market to ensure best value. Work with colleagues in the TI Commercial team to implement and maintain contracts with Couriers where appropriate. Support Facilities Team members with daily tasks including managing deliveries and restocking consumables where required. Keep up to date with relevant industry and regulatory shipping guidance and undertake necessary training as required. Provide cover and Ad hoc support for other members and areas of the facilities team as required. What are we looking for? Educated to A level or equivalent in a relevant discipline, or able to demonstrate substantial hands on experience within a logistics environment. Working knowledge of Microsoft Office, Word, Outlook, PowerPoint and Teams. Knowledge and understanding of global import/export regulations and documentation requirements for shipments is highly desirable. Excellent organisation and time management skills A flexible approach to providing support, including working across different locations/sites as required. A collaborative mentality with the ability to work independently where needed. Experience of providing high level support to multiple members of staff ideally in a multi-disciplinary scientific environment. Ability to manage multiple responsibilities and tasks effectively and efficiently under tight deadlines. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance and take positive steps in your career. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Feb 07, 2026
Full time
Logistics Administrator £25,000 - £30,000 plus benefits Reports to: Head of Facilities (TI) Directorate: Research & Innovation Contract: Permanent Hours: Full time 35 hours per week Location: On-site 5 days per week at our Babraham Research Campus Labs in Cambridge Closing date: Friday 20th February 23:55pm (This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment). Recruitment process: competency-based interview face-to-face at our Babraham Research Campus Labs in Cambridge Interview date: Interviews will be held on the 3rd and 4th of March Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. At Cancer Research UK, we exist to beat cancer. Cancer Research Horizons (CRH) are looking for a proactive and highly organised Logistics Administrator to support our Facilities and Operations Team, ensuring smooth and efficient logistics across all locations on the Babraham campus. In this role, you will be central to keeping our operations running seamlessly by managing daily courier activity, maintaining key relationships, and providing hands on support to colleagues across the organisation. Every role at CRH is united by a single mission: beating cancer sooner. We carry out work that matters-impacting patients, families, and the future of science. Cancer Research Horizons (CRH) is the innovation and commercialisation arm of Cancer Research UK, dedicated to turning leading edge science into life changing treatments. As a wholly owned subsidiary, every breakthrough we deliver fuels a virtuous cycle - channelling all profits directly back into CRUK's pioneering research. As the primary point of contact for all inbound and outbound couriers, you will coordinate shipments, resolve queries, and ensure timely and accurate movement of materials. You will also build strong relationships with third party logistics providers and stay informed about the market to help us secure the best value and service. Maintaining accurate process documentation and supporting the review of logistics contracts with Operations colleagues will also be a key part of your responsibilities. This is a fully on site role, with the post holder working across all CRH locations on the Babraham campus, including the Jonas Webb and Bennet Buildings. If you thrive in a coordination focused environment, enjoy working with a variety of stakeholders, and want to play a vital role in supporting key scientific work and directly contribute to bringing forward the day we cure cancer, we'd love to hear from you. What will I be doing? Monitor CRH Facilities Helpdesk tickets and review, triage and resolve where possible those relating to logistics, escalating to the Head of Facilities as required. Act as the main point of contact for all inbound and outbound couriers, supporting staff with payment and paperwork, and troubleshooting issues with shipments as required. Arrange courier shipments between CRH sites and to external partners/suppliers as requested. Work with Operations Team Leadership to ensure all logistics processes are clearly documented and that relevant guidance documents are available for staff. Ensure all documentation is regularly reviewed and kept up to date. Build effective relationships with third party logistics providers and regularly review the market to ensure best value. Work with colleagues in the TI Commercial team to implement and maintain contracts with Couriers where appropriate. Support Facilities Team members with daily tasks including managing deliveries and restocking consumables where required. Keep up to date with relevant industry and regulatory shipping guidance and undertake necessary training as required. Provide cover and Ad hoc support for other members and areas of the facilities team as required. What are we looking for? Educated to A level or equivalent in a relevant discipline, or able to demonstrate substantial hands on experience within a logistics environment. Working knowledge of Microsoft Office, Word, Outlook, PowerPoint and Teams. Knowledge and understanding of global import/export regulations and documentation requirements for shipments is highly desirable. Excellent organisation and time management skills A flexible approach to providing support, including working across different locations/sites as required. A collaborative mentality with the ability to work independently where needed. Experience of providing high level support to multiple members of staff ideally in a multi-disciplinary scientific environment. Ability to manage multiple responsibilities and tasks effectively and efficiently under tight deadlines. Our organisation values are designed to guide all that we do. Bold: Act with ambition, courage and determination Credible: Act with rigour and professionalism Human : Act to have a positive impact on people Together: Act inclusively and collaboratively We're looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience we'd still love to hear from you. What will I gain? We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance and take positive steps in your career. You can explore our benefits by visiting our careers web page. How do I apply? We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won't be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively. For more information on this career opportunity please visit our website or contact us. For more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.
Overview If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We're currently seeking an experienced professional to join our team in the role of Pensions Administrator Manager. This is a new role due to expansion, where you'll manage a small team who are the first port of call for all clients coming into Wealth Retirement Services. You'll be on the front line receiving phone calls and managing all emails into the central team, as well as providing support and oversight to outsourced activity - a varied role, where no day is the same. It provides a great opportunity to build relationships and network with other areas of the Bank and build on a career within pensions and / or Management. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you'll: Responsibilities Take internal and external phone calls and manage the department's mailbox, responding to general queries or redirecting to technical teams Support outsourced activity by providing oversight and auditing Manage and coach a small team; ensuring you lead by example Process transfers by completing and issuing the appropriate paperwork and updating core system. Chasing transfers on a regular basis and maintaining an audit trail Ensure all client documents are uploaded to the internal database Hold responsibility for indexing scanned post and distribution into the correct team using the internal workflow system Point of contact for requesting information from the technical teams To be successful in this role you should meet the following requirements: Qualifications Demonstrable experience within pensions with CII FA2 in Pension Administration (or be willing to obtain the qualification). SIPP / SSAS would be an added advantage Experience of coaching, managing and motivating a small team Excellent administrative skills with strong attention to detail A client focused professional who wants to provide excellent customer care Excellent communication skills verbal and written, with experience in dealing with telephone enquiries Computer literate to advanced level (Excel, Word, PowerPoint, etc) Ability to work on their own initiative as well as being able to identify when it is necessary to escalate Excellent time management, organisational and self-motivating attributes Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have an need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Feb 07, 2026
Full time
Overview If you're looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further. We're one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions. We're currently seeking an experienced professional to join our team in the role of Pensions Administrator Manager. This is a new role due to expansion, where you'll manage a small team who are the first port of call for all clients coming into Wealth Retirement Services. You'll be on the front line receiving phone calls and managing all emails into the central team, as well as providing support and oversight to outsourced activity - a varied role, where no day is the same. It provides a great opportunity to build relationships and network with other areas of the Bank and build on a career within pensions and / or Management. As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution. In this role you'll: Responsibilities Take internal and external phone calls and manage the department's mailbox, responding to general queries or redirecting to technical teams Support outsourced activity by providing oversight and auditing Manage and coach a small team; ensuring you lead by example Process transfers by completing and issuing the appropriate paperwork and updating core system. Chasing transfers on a regular basis and maintaining an audit trail Ensure all client documents are uploaded to the internal database Hold responsibility for indexing scanned post and distribution into the correct team using the internal workflow system Point of contact for requesting information from the technical teams To be successful in this role you should meet the following requirements: Qualifications Demonstrable experience within pensions with CII FA2 in Pension Administration (or be willing to obtain the qualification). SIPP / SSAS would be an added advantage Experience of coaching, managing and motivating a small team Excellent administrative skills with strong attention to detail A client focused professional who wants to provide excellent customer care Excellent communication skills verbal and written, with experience in dealing with telephone enquiries Computer literate to advanced level (Excel, Word, PowerPoint, etc) Ability to work on their own initiative as well as being able to identify when it is necessary to escalate Excellent time management, organisational and self-motivating attributes Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you have an need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk: Email: Telephone:
Overview We're looking for an Business Intelligence Analyst based in London. The Business Intelligence Analyst will be involved in designing, developing and maintaining business intelligence solutions (dashboards, reports). Gather business requirements from users and work closely with the Group technical data engineering team. Responsibilities Developing, testing, and documenting complex pipelines from a design specification into the enterprise data warehouse. Knowledge of Facts and Dimensions within the enterprise data warehouse. Design and implement database structures to meet application requirements. Develop, test, and deploy SQL queries and stored procedures where necessary. Optimize and tune SQL queries for performance. Use data models to represent business processes and information requirements. Collaborate with stakeholders to understand data needs and design appropriate reports / dashboards Ensure the security model based on privacy requirements, confirm safeguards are followed. Participate in reviews of work to ensure developments are standardised, reliable, and maintainable. Run / participate in Business Intelligence monthly working group for data users Communicate well with stakeholders at all levels Efficiently manage workload priorities based on the needs of multiple business units What you require for the role Experience in SQL, ADF and Azure Analysis Services Experience in using all Microsoft applications Familiarity with software management tools such as DevOps, Azure, and JIRA for project maintenance and user story documentation. Experience with three or more of the following: data processing automation, data quality, data warehousing, data governance, business intelligence, data visualization, data privacy Experience of full cycle development, designing, coding, testing, and correcting complex SQL models and scripts Knowledge of data analysis, data modelling and quality assurance techniques Knowledge of version control systems (e.g., Git) Certifications in relevant database technologies (e.g., Microsoft Certified: Azure Database Administrator Associate). Possess the ability to work autonomously and with others. Previous experience of working in an insurance environment Strong Power BI experience to create custom dashboards and visualisations Strong experience with DAX to develop complex measures Strong experience working with Semantic models Excellent problem-solving and communication skills. What you can expect from us At Hamilton, we offer a vibrant, entrepreneurial and collaborative workplace shaped by our values: Be Smart, Be Sensible, Be Open and Be More. Our employees consistently say they would recommend Hamilton as a great place to work - a testament to the inclusive, supportive, and empowering culture we've built together. We embrace individuality, value diverse perspectives, and recognise the unique contribution each person makes to our continued success. In good company Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world. Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful - to our customers and our business. We believe we are 'In good company.' with everyone we interact with.
Feb 07, 2026
Full time
Overview We're looking for an Business Intelligence Analyst based in London. The Business Intelligence Analyst will be involved in designing, developing and maintaining business intelligence solutions (dashboards, reports). Gather business requirements from users and work closely with the Group technical data engineering team. Responsibilities Developing, testing, and documenting complex pipelines from a design specification into the enterprise data warehouse. Knowledge of Facts and Dimensions within the enterprise data warehouse. Design and implement database structures to meet application requirements. Develop, test, and deploy SQL queries and stored procedures where necessary. Optimize and tune SQL queries for performance. Use data models to represent business processes and information requirements. Collaborate with stakeholders to understand data needs and design appropriate reports / dashboards Ensure the security model based on privacy requirements, confirm safeguards are followed. Participate in reviews of work to ensure developments are standardised, reliable, and maintainable. Run / participate in Business Intelligence monthly working group for data users Communicate well with stakeholders at all levels Efficiently manage workload priorities based on the needs of multiple business units What you require for the role Experience in SQL, ADF and Azure Analysis Services Experience in using all Microsoft applications Familiarity with software management tools such as DevOps, Azure, and JIRA for project maintenance and user story documentation. Experience with three or more of the following: data processing automation, data quality, data warehousing, data governance, business intelligence, data visualization, data privacy Experience of full cycle development, designing, coding, testing, and correcting complex SQL models and scripts Knowledge of data analysis, data modelling and quality assurance techniques Knowledge of version control systems (e.g., Git) Certifications in relevant database technologies (e.g., Microsoft Certified: Azure Database Administrator Associate). Possess the ability to work autonomously and with others. Previous experience of working in an insurance environment Strong Power BI experience to create custom dashboards and visualisations Strong experience with DAX to develop complex measures Strong experience working with Semantic models Excellent problem-solving and communication skills. What you can expect from us At Hamilton, we offer a vibrant, entrepreneurial and collaborative workplace shaped by our values: Be Smart, Be Sensible, Be Open and Be More. Our employees consistently say they would recommend Hamilton as a great place to work - a testament to the inclusive, supportive, and empowering culture we've built together. We embrace individuality, value diverse perspectives, and recognise the unique contribution each person makes to our continued success. In good company Hamilton (NYSE: HG) underwrites specialty insurance and reinsurance risks on a global basis through its wholly owned subsidiaries. Its three underwriting platforms: Hamilton Global Specialty, Hamilton Select and Hamilton Re, each with dedicated and experienced leadership, provide access to diversified and profitable business around the world. Headquartered in Bermuda, Hamilton has over 600 employees with key underwriting operations in London, Bermuda, the US and Dublin. We work collaboratively, we share a passion for the service and results we deliver, and we know that what we do each day is meaningful - to our customers and our business. We believe we are 'In good company.' with everyone we interact with.
We are a large national charity with our Head office based in Stockport, looking for an enthusiastic Finance Administrator to work in our friendly Finance department, responsible for administrative tasks within the transactional team, including processing invoices and working on billing portals. Full training will be provided. You will need to have excellent accuracy and attention to detail, be wel click apply for full job details
Feb 07, 2026
Full time
We are a large national charity with our Head office based in Stockport, looking for an enthusiastic Finance Administrator to work in our friendly Finance department, responsible for administrative tasks within the transactional team, including processing invoices and working on billing portals. Full training will be provided. You will need to have excellent accuracy and attention to detail, be wel click apply for full job details
Temporary Administrator - Compliance Based in Southampton Full time, temporary (around 2 - 3 months) 13.00 - 14.42 per hour (40 hour week) Are you an experienced Administrator with a strong eye for detail? Do you have experience supporting audits, compliance, or high-risk documentation in a fast-paced environment? If so, we may be able to help you! We are working with a leading contractor within the social housing and decarbonisation sector to recruit a temporary Administrators to support an urgent audit workload. This is a compliance-critical role where accuracy and organisation are essential. Working within the social housing and retrofit environment, you will be responsible for supporting audit and compliance activity, ensuring documentation and data are accurate, complete, and submission-ready. This role will suit someone methodical, reliable, and confident working with large volumes of information. As an Administrator, you will support the team with a variety of audit and administrative duties. Essential Criteria: Strong administrative background with exposure to auditing, compliance, or data validation Excellent IT skills Essential: Intermediate/Advanced user of Microsoft Excel Proficient in Microsoft Office, particularly Excel, SharePoint, and Word Strong attention to detail and accuracy Highly organised and efficient Professional and reliable approach Good communication skills (written and verbal) Ability to work under pressure and meet tight deadlines Positive work ethic and team player Desirable (but not essential): Experience within social housing, construction, surveying, engineering, or retrofit environments Knowledge of decarbonisation programmes, SHDF, TrustMark, PAS2035, or similar frameworks Experience working on government-funded or compliance-driven projects You will be working for a modern, forward thinking business; that believe the strengths, skills and personalities of their people are the key to the groups success. For your chance of securing this role please apply online now!
Feb 07, 2026
Seasonal
Temporary Administrator - Compliance Based in Southampton Full time, temporary (around 2 - 3 months) 13.00 - 14.42 per hour (40 hour week) Are you an experienced Administrator with a strong eye for detail? Do you have experience supporting audits, compliance, or high-risk documentation in a fast-paced environment? If so, we may be able to help you! We are working with a leading contractor within the social housing and decarbonisation sector to recruit a temporary Administrators to support an urgent audit workload. This is a compliance-critical role where accuracy and organisation are essential. Working within the social housing and retrofit environment, you will be responsible for supporting audit and compliance activity, ensuring documentation and data are accurate, complete, and submission-ready. This role will suit someone methodical, reliable, and confident working with large volumes of information. As an Administrator, you will support the team with a variety of audit and administrative duties. Essential Criteria: Strong administrative background with exposure to auditing, compliance, or data validation Excellent IT skills Essential: Intermediate/Advanced user of Microsoft Excel Proficient in Microsoft Office, particularly Excel, SharePoint, and Word Strong attention to detail and accuracy Highly organised and efficient Professional and reliable approach Good communication skills (written and verbal) Ability to work under pressure and meet tight deadlines Positive work ethic and team player Desirable (but not essential): Experience within social housing, construction, surveying, engineering, or retrofit environments Knowledge of decarbonisation programmes, SHDF, TrustMark, PAS2035, or similar frameworks Experience working on government-funded or compliance-driven projects You will be working for a modern, forward thinking business; that believe the strengths, skills and personalities of their people are the key to the groups success. For your chance of securing this role please apply online now!
Customer Service Administrator Wirral Salary: 27,500 Hours: 08:00-17:00 or 08:30-finish 40 hours per week We are seeking a customer service administrator to help ensure customer goods are transported efficiently and on time. Key responsibilities: Coordinate and monitor consignments to ensure on-time delivery Use Management System software to track and record vehicle movements Communicate with drivers, warehouse staff, partners and customers to resolve issues Complete general office administration, including data entry and document preparation Support colleagues and managers to maintain a well-organised, fast-paced office Skills and experience: Strong organisation and attention to detail Excellent verbal and written communication skills Good problem-solving abilities and calm under pressure Team player, flexible and able to adapt to changing priorities If you are proactive and thrive in a busy environment, we'd like to hear from you. If you have any questions, please do not hesitate to contact me on (phone number removed) or (phone number removed) or (url removed)
Feb 07, 2026
Full time
Customer Service Administrator Wirral Salary: 27,500 Hours: 08:00-17:00 or 08:30-finish 40 hours per week We are seeking a customer service administrator to help ensure customer goods are transported efficiently and on time. Key responsibilities: Coordinate and monitor consignments to ensure on-time delivery Use Management System software to track and record vehicle movements Communicate with drivers, warehouse staff, partners and customers to resolve issues Complete general office administration, including data entry and document preparation Support colleagues and managers to maintain a well-organised, fast-paced office Skills and experience: Strong organisation and attention to detail Excellent verbal and written communication skills Good problem-solving abilities and calm under pressure Team player, flexible and able to adapt to changing priorities If you are proactive and thrive in a busy environment, we'd like to hear from you. If you have any questions, please do not hesitate to contact me on (phone number removed) or (phone number removed) or (url removed)
We re looking for a highly organised, proactive Administrator to join our small and collaborative Trust team on a self-employed contractor basis . This is a key role supporting the Trust s day to day operations, from serving as the first point of contact for applicants and partners to providing vital administrative support to the Executive Officer, Chair, and Board of Trustees. You ll be someone who enjoys juggling a variety of tasks, building positive relationships, and keeping things running smoothly. From coordinating meetings and managing systems to supporting governance, finance, administration, and communications, you ll play an important part in helping the Trust deliver its work and impact. About you. You must: have solid administrative experience and excellent organisational skills be confident using IT systems and quick to learn new ones be able to communicate clearly and professionally with a wide range of people be discreet, reliable, and comfortable handling confidential information share our values and want to support work that makes a real difference be self-employed and registered with HMRC for tax purposes Why join us? You ll have a key role in a small operations team, with the opportunity to contribute meaningfully to the Trust s mission of furthering the profession of occupational therapy. If that wasn t enough, as a completely virtual organisation, you can work from home on days and at times that suit you as a Contractor! This role offers a competitive contract rate of c£17.50 per hour for up to 90 hours per month. The contract is for 12 months initially, with an option to renew. If you re looking for a varied and rewarding administrative role in a purpose and values driven organisation and meet the self-employment requirements , we d love to hear from you! The closing date for this role is Friday 6 th March 2026 at 17:00 GMT Shortlisting will take place 9 th March 2026 and Interviews will be held w/c 16 th March 2026
Feb 07, 2026
Full time
We re looking for a highly organised, proactive Administrator to join our small and collaborative Trust team on a self-employed contractor basis . This is a key role supporting the Trust s day to day operations, from serving as the first point of contact for applicants and partners to providing vital administrative support to the Executive Officer, Chair, and Board of Trustees. You ll be someone who enjoys juggling a variety of tasks, building positive relationships, and keeping things running smoothly. From coordinating meetings and managing systems to supporting governance, finance, administration, and communications, you ll play an important part in helping the Trust deliver its work and impact. About you. You must: have solid administrative experience and excellent organisational skills be confident using IT systems and quick to learn new ones be able to communicate clearly and professionally with a wide range of people be discreet, reliable, and comfortable handling confidential information share our values and want to support work that makes a real difference be self-employed and registered with HMRC for tax purposes Why join us? You ll have a key role in a small operations team, with the opportunity to contribute meaningfully to the Trust s mission of furthering the profession of occupational therapy. If that wasn t enough, as a completely virtual organisation, you can work from home on days and at times that suit you as a Contractor! This role offers a competitive contract rate of c£17.50 per hour for up to 90 hours per month. The contract is for 12 months initially, with an option to renew. If you re looking for a varied and rewarding administrative role in a purpose and values driven organisation and meet the self-employment requirements , we d love to hear from you! The closing date for this role is Friday 6 th March 2026 at 17:00 GMT Shortlisting will take place 9 th March 2026 and Interviews will be held w/c 16 th March 2026
People and Culture Administrator Salary: £31,322 - £33,444 per annum, inclusive of London allowance Full-time, permanent London, UK About us The MRC Laboratory of Medical Sciences (LMS) is a biomedical research institute where scientists and clinicians collaborate to advance the understanding of biology and its application to medicine. LMS is one of three directly funded MRC research institutes and enjoys close links with our partners at Imperial College London and at the Imperial College Healthcare NHS Trust. About the role The role delivers high-quality administrative support across the employee lifecycle, from setting up and coordinating visiting researchers to managing the end-to-end recruitment process, onboarding and induction of new starters, ensuring employees have everything they require to be able to commence their work at LMS. This role will promote fair recruitment processes and ensure immigration and Right to Work queries are promptly resolved, as well as ensuring employee records are created and carefully maintained. About You This is an exciting opportunity to work in a small team in a varied and challenging role that will give you responsibility for providing day-to-day support across all areas of People activities, acquiring on-the-job experience within the People and Culture team. The successful applicant will have previous administration and customer service experience with strong attention to detail. You should have the ability to prioritise and manage high volume of work in order to meet deadlines and as well as a flexible and positive attitude to work. Support and training will be provided. What we offer As well as the exciting opportunities this role presents, we also offer defined benefit pension scheme and excellent holiday entitlement (30 days plus 2.5 privilege days & 8 bank holidays), family friendly policies (6 months full pay maternity & adoption leave), a range of shopping/travel discounts, access to our Employee Assistant Programme Scheme, Health and Wellbeing Support and a salary sacrifice cycle to work scheme. Please follow this link to find out more - Benefits How to apply For full details of this post and to complete an online application, visit People and Culture Administrator LMS 2773 - Medical Research Council and upload your CV, names and contacts of two references along with a cover letter stating why you are applying for this role (providing evidence against the requirements of the job as per the job description and person specification). Applications without a cover letter will not be accepted . Please quote reference number LMS 2773. On-site interviews will be scheduled for the week starting 16 March Closing date: 8 March Please note that applications may be reviewed by both LMS and Imperial staff
Feb 07, 2026
Full time
People and Culture Administrator Salary: £31,322 - £33,444 per annum, inclusive of London allowance Full-time, permanent London, UK About us The MRC Laboratory of Medical Sciences (LMS) is a biomedical research institute where scientists and clinicians collaborate to advance the understanding of biology and its application to medicine. LMS is one of three directly funded MRC research institutes and enjoys close links with our partners at Imperial College London and at the Imperial College Healthcare NHS Trust. About the role The role delivers high-quality administrative support across the employee lifecycle, from setting up and coordinating visiting researchers to managing the end-to-end recruitment process, onboarding and induction of new starters, ensuring employees have everything they require to be able to commence their work at LMS. This role will promote fair recruitment processes and ensure immigration and Right to Work queries are promptly resolved, as well as ensuring employee records are created and carefully maintained. About You This is an exciting opportunity to work in a small team in a varied and challenging role that will give you responsibility for providing day-to-day support across all areas of People activities, acquiring on-the-job experience within the People and Culture team. The successful applicant will have previous administration and customer service experience with strong attention to detail. You should have the ability to prioritise and manage high volume of work in order to meet deadlines and as well as a flexible and positive attitude to work. Support and training will be provided. What we offer As well as the exciting opportunities this role presents, we also offer defined benefit pension scheme and excellent holiday entitlement (30 days plus 2.5 privilege days & 8 bank holidays), family friendly policies (6 months full pay maternity & adoption leave), a range of shopping/travel discounts, access to our Employee Assistant Programme Scheme, Health and Wellbeing Support and a salary sacrifice cycle to work scheme. Please follow this link to find out more - Benefits How to apply For full details of this post and to complete an online application, visit People and Culture Administrator LMS 2773 - Medical Research Council and upload your CV, names and contacts of two references along with a cover letter stating why you are applying for this role (providing evidence against the requirements of the job as per the job description and person specification). Applications without a cover letter will not be accepted . Please quote reference number LMS 2773. On-site interviews will be scheduled for the week starting 16 March Closing date: 8 March Please note that applications may be reviewed by both LMS and Imperial staff
Customer Service Advisor Hybrid Working Location: Warwick, Warwickshire (Free parking + near Warwick Parkway station) Salary: £24,576 + Benefits Job Type: Full-time, Permanent Are you an experienced Customer Service Advisor, Call Centre Advisor, Contact Centre Agent or Customer Support Administrator looking for a Monday Friday role with hybrid working and no weekends? We re recruiting for an established company in Warwick, offering an opportunity for someone with customer service, retail, hospitality, administration or office-based experience, who wants stability, progression and work-life balance. Key Benefits for the successful Customer Service Advisor Hybrid working available 2 days WFH after completion of training Modern office environment BUPA healthcare and Medicash plan Death in Service & Critical Illness Cover Employee discounts & social events Customer Service Advisor duties Handle inbound and outbound calls Respond to customer enquiries via phone, email, live chat and web Provide high-quality customer support and customer experience Update systems and complete administration/data entry tasks Work as part of a busy customer service team/contact centre Skills and experience required to be successful as a Customer Service Advisor Previous customer service experience (contact centre, retail, hospitality, office admin, healthcare or similar) Strong communication and listening skills Good IT skills (Microsoft Office, CRM systems, data entry) Positive attitude and team player Ability to work in a fast-paced environment Job titles this role could suit Customer Service Advisor Customer Support Advisor Call Centre Advisor Contact Centre Agent Client Services Advisor Customer Experience Advisor Office Administrator Helpdesk Advisor If you re searching for a hybrid customer service job in Warwick with great benefits and long-term progression, apply today.
Feb 06, 2026
Full time
Customer Service Advisor Hybrid Working Location: Warwick, Warwickshire (Free parking + near Warwick Parkway station) Salary: £24,576 + Benefits Job Type: Full-time, Permanent Are you an experienced Customer Service Advisor, Call Centre Advisor, Contact Centre Agent or Customer Support Administrator looking for a Monday Friday role with hybrid working and no weekends? We re recruiting for an established company in Warwick, offering an opportunity for someone with customer service, retail, hospitality, administration or office-based experience, who wants stability, progression and work-life balance. Key Benefits for the successful Customer Service Advisor Hybrid working available 2 days WFH after completion of training Modern office environment BUPA healthcare and Medicash plan Death in Service & Critical Illness Cover Employee discounts & social events Customer Service Advisor duties Handle inbound and outbound calls Respond to customer enquiries via phone, email, live chat and web Provide high-quality customer support and customer experience Update systems and complete administration/data entry tasks Work as part of a busy customer service team/contact centre Skills and experience required to be successful as a Customer Service Advisor Previous customer service experience (contact centre, retail, hospitality, office admin, healthcare or similar) Strong communication and listening skills Good IT skills (Microsoft Office, CRM systems, data entry) Positive attitude and team player Ability to work in a fast-paced environment Job titles this role could suit Customer Service Advisor Customer Support Advisor Call Centre Advisor Contact Centre Agent Client Services Advisor Customer Experience Advisor Office Administrator Helpdesk Advisor If you re searching for a hybrid customer service job in Warwick with great benefits and long-term progression, apply today.
Customer Service Executive Location: Hindhead, Surrey, GU26 6UG Salary: £21k-£33k according to experience plus Excellent Benefits! Contract: Full time, Permanent Benefits: Competitive Annual Salary, Flexible/Additional Working Hours, Free Onsite Parking, Team and Individual Bonus Opportunities, Assistance with Professional Exams, Generous Pension Scheme! MyInsurance, an industry leader within the leisure insurance sector, currently have an opportunity for confident, self-motivated and outgoing Customer Service Executive s to join our lively telephone-based team! Duties of our Customer Service Executive s will include: • Handling inbound customer enquiries. • Liaising with insurers with regard to quotations and/or referrals. • Processing inbound quotation/renewal requests and payment. • Outbound calls to follow up and close quote/renewal enquiries (no cold calling!) Essential Skills/Requirements for our Customer Service Executive s: Minimum of 5 GCSE passes required, with A Levels preferred and ideally a Degree. Previous insurance and/or telesales experience would be a definite advantage although not essential as full training will be provided for the right candidate(s)! • A professional and confident telephone manner is essential for this role. • Strong customer focus and ability to close sales. • Good organisation skills with attention to detail. • Positive, hardworking attitude. • Self-motivation and willingness to learn. • IT literate with good keyboard skills. • Team player essential. Experience in the following, an advantage: Insurance; Financial Services; Customer Service, Sales Administration, Sales Administrator, Sales Support, Telesales, Inbound Calls, Outbound Calls, Customer Care, Renewals, Retention, Lead Generation, Customer Care. Initial training will be undertaken within an office environment in Hindhead until the successful candidate is capable of working under their own initiative from home at which point hybrid working will be the norm. If this sounds like you and you would like to be part of this growing, professional company; click APPLY today! Forwarding us an up-to-date copy of your CV for our consideration! No agencies please.
Feb 06, 2026
Full time
Customer Service Executive Location: Hindhead, Surrey, GU26 6UG Salary: £21k-£33k according to experience plus Excellent Benefits! Contract: Full time, Permanent Benefits: Competitive Annual Salary, Flexible/Additional Working Hours, Free Onsite Parking, Team and Individual Bonus Opportunities, Assistance with Professional Exams, Generous Pension Scheme! MyInsurance, an industry leader within the leisure insurance sector, currently have an opportunity for confident, self-motivated and outgoing Customer Service Executive s to join our lively telephone-based team! Duties of our Customer Service Executive s will include: • Handling inbound customer enquiries. • Liaising with insurers with regard to quotations and/or referrals. • Processing inbound quotation/renewal requests and payment. • Outbound calls to follow up and close quote/renewal enquiries (no cold calling!) Essential Skills/Requirements for our Customer Service Executive s: Minimum of 5 GCSE passes required, with A Levels preferred and ideally a Degree. Previous insurance and/or telesales experience would be a definite advantage although not essential as full training will be provided for the right candidate(s)! • A professional and confident telephone manner is essential for this role. • Strong customer focus and ability to close sales. • Good organisation skills with attention to detail. • Positive, hardworking attitude. • Self-motivation and willingness to learn. • IT literate with good keyboard skills. • Team player essential. Experience in the following, an advantage: Insurance; Financial Services; Customer Service, Sales Administration, Sales Administrator, Sales Support, Telesales, Inbound Calls, Outbound Calls, Customer Care, Renewals, Retention, Lead Generation, Customer Care. Initial training will be undertaken within an office environment in Hindhead until the successful candidate is capable of working under their own initiative from home at which point hybrid working will be the norm. If this sounds like you and you would like to be part of this growing, professional company; click APPLY today! Forwarding us an up-to-date copy of your CV for our consideration! No agencies please.
Job Title: Customer Contact Adviser Location: Stockwell, London, SW9 Job Type: 33,000 Per annum About SW9 Community Housing: SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association Sovereign Network Group (SNG). Being a community-based organisation, we are seeking to recruit an experienced Customer Contact Adviser with a focus on service delivery and a people-centre approach. With a turnover of 13m, and rising, and in excess of 150million of inward investment provided by Network Homes now Sovereign Network Group (SNG) over the last 10 years we have ambitious plans for the future, and we want a like-minded visionary to join us on this journey. About The Role: The Customer Contact Adviser is a frontline repairs role with enhanced responsibility for follow-on actions, work-in-progress (WIP) control and customer outcomes. While the postholder will remain the first point of contact for residents taking calls, raising repairs and managing enquiries in line with established Repairs Assistant processes this role is differentiated by taking active ownership of repairs beyond the initial logging stage. The postholder is responsible for ensuring follow-on works are raised, repairs are progressed, overdue jobs are actively chased, residents are kept informed, and customer satisfaction feedback is captured. The role plays a key part in improving grip on repairs delivery, reducing backlog and improving communication. Key Responsibilities: First Point of Contact & Repairs Logging - Act as the first point of contact for residents reporting repairs via phone, email, 8x8/WhatsApp, Teams and in person Follow-On Works Ownership (Core Focus of the Role) - Take ownership of all follow-on actions arising from inspections. Resident Communication & Case Ownership - Keep residents informed throughout the full repairs journey. Customer Satisfaction & Feedback - Complete customer satisfaction surveys on a minimum of 10% of completed repairs. Record feedback accurately and escalate negative feedback or service failures Insite Administration & Evidence Handling - Review and action Insite inspection reports and ensure staff raise required works within SLA timeframes. Contractor & Internal Liaison - Act as a key liaison between residents, contractors and internal teams Variations, Quotes & Escalation Control - Monitor all repair variations and follow-on quotes to ensure they are logged, tracked and progressed Knowledge and Experience: A background of responsive repairs, housing and customer service is desirable as we are looking for a client to hit the ground running. Demonstrate evidence of building and maintaining effective, productive relationships with key stakeholders. Sound knowledge of current and future challenges facing housing as well as an understanding of "third sector" services' issues and sensitivities. Demonstrate a high standard of written skills including report writing and responding professionally to complaints Substantial proven experience in a similar role. Experience of Northgate and CRM Experience of working in social housing. Experience of dealing with complaints Experience of dealing with Disrepair cases Full details of the role profile is available on request. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Service Adviser, Service Administrator, Works Administrator, Service Supervisor, Engineering Administrator, Maintenance Controller, Front Desk, Call Handler, Service Advisor, Customer Service Adviser, may also be considered for this role.
Feb 06, 2026
Full time
Job Title: Customer Contact Adviser Location: Stockwell, London, SW9 Job Type: 33,000 Per annum About SW9 Community Housing: SW9 Community Housing is a resident-led social housing charity responsible for the delivery of housing management and maintenance services for around 1,800 homes and several commercial and community buildings in Stockwell/Brixton on behalf of a G15 Housing Association Sovereign Network Group (SNG). Being a community-based organisation, we are seeking to recruit an experienced Customer Contact Adviser with a focus on service delivery and a people-centre approach. With a turnover of 13m, and rising, and in excess of 150million of inward investment provided by Network Homes now Sovereign Network Group (SNG) over the last 10 years we have ambitious plans for the future, and we want a like-minded visionary to join us on this journey. About The Role: The Customer Contact Adviser is a frontline repairs role with enhanced responsibility for follow-on actions, work-in-progress (WIP) control and customer outcomes. While the postholder will remain the first point of contact for residents taking calls, raising repairs and managing enquiries in line with established Repairs Assistant processes this role is differentiated by taking active ownership of repairs beyond the initial logging stage. The postholder is responsible for ensuring follow-on works are raised, repairs are progressed, overdue jobs are actively chased, residents are kept informed, and customer satisfaction feedback is captured. The role plays a key part in improving grip on repairs delivery, reducing backlog and improving communication. Key Responsibilities: First Point of Contact & Repairs Logging - Act as the first point of contact for residents reporting repairs via phone, email, 8x8/WhatsApp, Teams and in person Follow-On Works Ownership (Core Focus of the Role) - Take ownership of all follow-on actions arising from inspections. Resident Communication & Case Ownership - Keep residents informed throughout the full repairs journey. Customer Satisfaction & Feedback - Complete customer satisfaction surveys on a minimum of 10% of completed repairs. Record feedback accurately and escalate negative feedback or service failures Insite Administration & Evidence Handling - Review and action Insite inspection reports and ensure staff raise required works within SLA timeframes. Contractor & Internal Liaison - Act as a key liaison between residents, contractors and internal teams Variations, Quotes & Escalation Control - Monitor all repair variations and follow-on quotes to ensure they are logged, tracked and progressed Knowledge and Experience: A background of responsive repairs, housing and customer service is desirable as we are looking for a client to hit the ground running. Demonstrate evidence of building and maintaining effective, productive relationships with key stakeholders. Sound knowledge of current and future challenges facing housing as well as an understanding of "third sector" services' issues and sensitivities. Demonstrate a high standard of written skills including report writing and responding professionally to complaints Substantial proven experience in a similar role. Experience of Northgate and CRM Experience of working in social housing. Experience of dealing with complaints Experience of dealing with Disrepair cases Full details of the role profile is available on request. Please click on the APPLY button to send your CV for this role. Candidates with the experience or relevant job titles of; Service Adviser, Service Administrator, Works Administrator, Service Supervisor, Engineering Administrator, Maintenance Controller, Front Desk, Call Handler, Service Advisor, Customer Service Adviser, may also be considered for this role.
