Pathway Project Lichfield Staffordshire
Sutton Coldfield, West Midlands
Finance Manager Location : Pathway Project Offices, The Hope Centre, Lichfield WS13 7LB Reports to: Chief Executive Officer (CEO) Hours: 37.5 Salary: £32K to £35K Contract: Permanent This post is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability About Pathway Project We are a domestic and sexual abuse service that supports clients in Lichfield, Tamworth, Cannock, Burntwood and the surrounding villages of South Staffordshire. We offer a range of support services to victims of domestic abuse including two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and support to all who need us. Pathway Project believes in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year. Why choose to work for us? Pathway Project is an inspiring place to be, we are a charity with big ambitions and huge energy. We are currently evolving a bold new strategy and a passion for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It's a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups. We offer the following benefits: 25 days paid leave plus statutory holidays (pro rata) A competitive pension scheme Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role. Purpose of the Role The Finance Manager is responsible for the effective day-to-day financial management of the charity, ensuring robust financial controls, accurate reporting and compliance with statutory and regulatory requirements including the Charity Commission and Charity SORP (FRS 102). Working closely with the CEO, SMT and Trustees, the postholder will provide clear, timely financial information to support sound operational and strategic decision-making and help ensure the long-term sustainability of the organisation. Key Responsibilities 1. Financial Management and Reporting •Manage the day-to-day finance function including processing invoices and bank transactions and monitoring cash balances to ensure sufficient liquidity. • Oversee monthly cash banking of donations and rental income. • Prepare timely and accurate monthly management accounts including variance analysis. Journals to include prepayments, accruals, bank, credit card and cash reconciliations, depreciation and maintenance of the fixed asset register. • Update and maintain the cashflow forecast and provide commentary on key movements. • Monitor financial performance against approved budgets and report findings to the CEO and Trustees. • Prepare the Trial Balance and supporting schedules for year-end accounts and act as the main point of contact with external auditors. • Maintain and develop effective financial systems, processes and controls in line with Charity Commission guidance and good practice. 2. Budgeting and Forecasting • Support the annual budgeting process, working closely with the CEO and Treasurer to develop realistic budgets aligned to strategic priorities. • Produce periodic reforecasts and assist with multi-year financial planning as required. • Provide financial input to support new initiatives, funding applications and business planning. 3. Income and Expenditure Oversight • Oversee all income streams including grants, contracts, donations, trading income and fundraising activity. • Ensure accurate fund accounting and correct allocation of restricted and unrestricted funds. • Support fundraising and business development activity by providing financial information for funding bids and reports. • Monitor expenditure and support value for money through effective supplier and cost management. 4. Payroll and Pensions • Prepare and review information for the outsourced monthly payroll. • Manage monthly pension uploads and ensure compliance with auto-enrolment requirements. • Ensure compliance with PAYE, National Insurance and pension regulations. • Maintain accurate staff cost reporting and support SMT with salary reviews and cost projections. 5. Compliance and Governance • Support compliance with financial, legal and regulatory requirements including HMRC, Charity Commission and Companies House. • Prepare financial papers and summary reports for the Board of Trustees and relevant committees including Audit and Risk. • Assist with the maintenance and review of financial policies and procedures, incorporating audit recommendations. • Contribute to risk management processes including financial risks and reserves monitoring. 6. Systems and Process Improvement • Manage and develop the QuickBooks accounting system. • Identify opportunities to streamline finance processes and improve efficiency and accuracy. • Ensure appropriate data protection and cyber security controls within finance operations. 7. Teamwork and Collaboration • Provide guidance and support to the Financial Abuse Specialist to ensure accurate recording of financial information. • Work collaboratively with colleagues across the organisation to improve financial understanding and accountability. • Contribute positively to the wider management team and organisational culture. Person Specification Essential • Part-qualified or qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent experience). • Experience working in a charity or not-for-profit finance role, including fund accounting. • Good working knowledge of Charity SORP (FRS 102) and charity regulatory requirements. • Strong financial analysis and reporting skills with good Excel capability. • Ability to communicate financial information clearly to non-finance colleagues. • High attention to detail and accuracy. • Strong organisational and time management skills. • Experience using QuickBooks or similar accounting systems. • Commitment to the charity's mission and values. Desirable • Experience supporting audits and liaising with external auditors. • Experience of restricted funds, grant reporting and donor compliance. • Experience mentoring or supporting colleagues. • Experience of Gift Aid. • Familiarity with payment platforms such as PayPal, Zettle or Enthuse. Performance Indicators • Timely and accurate management accounts and forecasts. • Strong compliance with financial regulations and audit requirements. • Positive feedback from auditors, trustees and senior management. • Effective cashflow and reserves monitoring. • Improved financial understanding across the organisation. This role description cannot cover every eventuality or task that may arise within this position and the post holder will be expected to carry out other duties from time to time which are broadly consistent with the role. Other information: Pathway Project is committed to equal opportunities and welcomes diversity across our services. All employees are required to adhere to our Equality & Diversity policies and to challenge discrimination wherever it is appropriate. Safeguarding Statement Pathway Project is committed to safeguarding the vulnerable adults and children who we work with. We have a range of policies and procedures in place to support us to promote a Safeguarding culture and safe working practices. Pathway Project will employ a safer recruitment process which will include disclosure and baring service checks where applicable and references for all posts. We strive to be as inclusive as possible and look to recruit individuals with the right skills, experience and attitude, however . click apply for full job details
Mar 03, 2026
Full time
Finance Manager Location : Pathway Project Offices, The Hope Centre, Lichfield WS13 7LB Reports to: Chief Executive Officer (CEO) Hours: 37.5 Salary: £32K to £35K Contract: Permanent This post is open to women only under the Equality Act 2010 pursuant to Schedule 9, Part 1. We value diversity and are committed to ensuring that our organisation is an inclusive place to work. We encourage applications from women from all backgrounds and communities and actively welcome applicants from Black, Asian, or other ethnic minority backgrounds and women with a disability About Pathway Project We are a domestic and sexual abuse service that supports clients in Lichfield, Tamworth, Cannock, Burntwood and the surrounding villages of South Staffordshire. We offer a range of support services to victims of domestic abuse including two refuges in confidential locations. We have been operating for over 30 years helping adults and children overcome domestic abuse, and to build a future where they live in safety and are free from fear. Since our founder, Kathy Coe MBE, created Pathway Project, we have helped over 25,000 people, with 5,814 hours of support provided in the last year. We offer a wide range of services, including adult and children outreach and community support, mental health, wellbeing and financial advice. We support the relatives of those who have experienced domestic and sexual violence and offer specialist counselling, advocacy and support to all who need us. Pathway Project believes in working as a cohesive team and are service user led. Our helpline is access to all and is open 24 hours a day, 365 days a year. Why choose to work for us? Pathway Project is an inspiring place to be, we are a charity with big ambitions and huge energy. We are currently evolving a bold new strategy and a passion for excellence in service delivery. Supported by a driven and energetic board of trustees the new Chief Executive is leading Pathway Project through their ambitious plans. It's a really fantastic time to join our amazing charity as we move into the next phase of our exciting journey. We are a flexible and supportive employer, committed to the personal and professional development and wellbeing of our employees. We welcome applications from women with lived experience of domestic abuse and from minority or under-represented groups. We offer the following benefits: 25 days paid leave plus statutory holidays (pro rata) A competitive pension scheme Employee Assistance Programme delivered by Health Assured which offers incredible support to staff and their families We value our colleagues and are constantly reviewing our policies and practice, looking for ways in which we can better demonstrate this. We also recognise the potential impact of working in this field and provide clinical supervision to all of our employees, whatever their role. Purpose of the Role The Finance Manager is responsible for the effective day-to-day financial management of the charity, ensuring robust financial controls, accurate reporting and compliance with statutory and regulatory requirements including the Charity Commission and Charity SORP (FRS 102). Working closely with the CEO, SMT and Trustees, the postholder will provide clear, timely financial information to support sound operational and strategic decision-making and help ensure the long-term sustainability of the organisation. Key Responsibilities 1. Financial Management and Reporting •Manage the day-to-day finance function including processing invoices and bank transactions and monitoring cash balances to ensure sufficient liquidity. • Oversee monthly cash banking of donations and rental income. • Prepare timely and accurate monthly management accounts including variance analysis. Journals to include prepayments, accruals, bank, credit card and cash reconciliations, depreciation and maintenance of the fixed asset register. • Update and maintain the cashflow forecast and provide commentary on key movements. • Monitor financial performance against approved budgets and report findings to the CEO and Trustees. • Prepare the Trial Balance and supporting schedules for year-end accounts and act as the main point of contact with external auditors. • Maintain and develop effective financial systems, processes and controls in line with Charity Commission guidance and good practice. 2. Budgeting and Forecasting • Support the annual budgeting process, working closely with the CEO and Treasurer to develop realistic budgets aligned to strategic priorities. • Produce periodic reforecasts and assist with multi-year financial planning as required. • Provide financial input to support new initiatives, funding applications and business planning. 3. Income and Expenditure Oversight • Oversee all income streams including grants, contracts, donations, trading income and fundraising activity. • Ensure accurate fund accounting and correct allocation of restricted and unrestricted funds. • Support fundraising and business development activity by providing financial information for funding bids and reports. • Monitor expenditure and support value for money through effective supplier and cost management. 4. Payroll and Pensions • Prepare and review information for the outsourced monthly payroll. • Manage monthly pension uploads and ensure compliance with auto-enrolment requirements. • Ensure compliance with PAYE, National Insurance and pension regulations. • Maintain accurate staff cost reporting and support SMT with salary reviews and cost projections. 5. Compliance and Governance • Support compliance with financial, legal and regulatory requirements including HMRC, Charity Commission and Companies House. • Prepare financial papers and summary reports for the Board of Trustees and relevant committees including Audit and Risk. • Assist with the maintenance and review of financial policies and procedures, incorporating audit recommendations. • Contribute to risk management processes including financial risks and reserves monitoring. 6. Systems and Process Improvement • Manage and develop the QuickBooks accounting system. • Identify opportunities to streamline finance processes and improve efficiency and accuracy. • Ensure appropriate data protection and cyber security controls within finance operations. 7. Teamwork and Collaboration • Provide guidance and support to the Financial Abuse Specialist to ensure accurate recording of financial information. • Work collaboratively with colleagues across the organisation to improve financial understanding and accountability. • Contribute positively to the wider management team and organisational culture. Person Specification Essential • Part-qualified or qualified accountant (ACA, ACCA, CIMA, CIPFA or equivalent experience). • Experience working in a charity or not-for-profit finance role, including fund accounting. • Good working knowledge of Charity SORP (FRS 102) and charity regulatory requirements. • Strong financial analysis and reporting skills with good Excel capability. • Ability to communicate financial information clearly to non-finance colleagues. • High attention to detail and accuracy. • Strong organisational and time management skills. • Experience using QuickBooks or similar accounting systems. • Commitment to the charity's mission and values. Desirable • Experience supporting audits and liaising with external auditors. • Experience of restricted funds, grant reporting and donor compliance. • Experience mentoring or supporting colleagues. • Experience of Gift Aid. • Familiarity with payment platforms such as PayPal, Zettle or Enthuse. Performance Indicators • Timely and accurate management accounts and forecasts. • Strong compliance with financial regulations and audit requirements. • Positive feedback from auditors, trustees and senior management. • Effective cashflow and reserves monitoring. • Improved financial understanding across the organisation. This role description cannot cover every eventuality or task that may arise within this position and the post holder will be expected to carry out other duties from time to time which are broadly consistent with the role. Other information: Pathway Project is committed to equal opportunities and welcomes diversity across our services. All employees are required to adhere to our Equality & Diversity policies and to challenge discrimination wherever it is appropriate. Safeguarding Statement Pathway Project is committed to safeguarding the vulnerable adults and children who we work with. We have a range of policies and procedures in place to support us to promote a Safeguarding culture and safe working practices. Pathway Project will employ a safer recruitment process which will include disclosure and baring service checks where applicable and references for all posts. We strive to be as inclusive as possible and look to recruit individuals with the right skills, experience and attitude, however . click apply for full job details
What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role At Booker, we're strengthening the foundations that help our business run smoothly every day. Our Finance systems and controls are critical to that mission - and we're looking for a Senior Product Manager who can bring structure, clarity and confidence to a complex and fast-evolving landscape As the Senior Product Manager for Finance & Controls, you'll be responsible for building resilience, transparency and assurance across Booker's Finance systems, processes and control environment. This role exists to close knowledge gaps, reduce key-person dependency and create a well-understood, well-documented baseline at a time of significant technology change. You will deep-dive into end-to-end Finance processes, validating how controls operate in practice and focusing on the quality of control evidence and the integrity of key Finance outputs. Working with Finance stakeholders, the controls and compliance community, auditors and outsourced delivery partners, you'll help shape a controlled, auditable and change-ready Finance environment. This is an individual contributor role, where you lead through expertise, structure and influence - bringing clarity where it's needed most. You will be responsible for Build and maintain a clear, documented baseline of Finance processes and controls, defining what "good" looks like and owning control narratives and audit-ready evidence catalogues. Own the Finance controls change-impact approach and remediation backlog, ensuring technology changes are appropriately assessed, controlled and evidenced. Work closely with Finance, compliance teams and auditors to clarify requirements and translate control expectations into practical process and system needs. Provide supplier assurance and constructive challenge to outsourced delivery partners, strengthening testing discipline, quality gates and evidence capture. Standardise and improve key control themes such as segregation of duties, privileged access, interface completeness/accuracy, change controls, payment controls and close/journal controls. Document key Finance interfaces and dependencies - including payments, bank integrations, Finance integrations and reporting flows - improving traceability and change safety You will need Proven experience in product or domain leadership roles across complex, multi-process Finance environments. Strong Finance systems knowledge, with a clear understanding of how end-to-end Finance processes operate in practice. Ability to translate complex Finance, policy and compliance requirements into clear process definitions, documentation and prioritised change. A strong controls mindset, with experience improving auditability, evidence quality and disciplined documentation. Confidence validating how things work in reality, using control evidence, process walkthroughs and data to inform decisions. Understanding of interface and dependency risks in Finance landscapes (e.g., reconciliations, completeness/accuracy, key reports), and the ability to challenge delivery partners effectively. Strong prioritisation, dependency management and outcome tracking skills, with a pragmatic and risk-aware approach to trade-offs. Excellent stakeholder communication and the ability to simplify complex topics for diverse audiences. Curiosity and ambition to broaden scope and ownership as the operating model evolves. About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you. We're proud that Booker is a Disability Confident Committed employer and we're committed to providing a fully inclusive and accessible recruitment process. Please note We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.<
Mar 03, 2026
Full time
What's in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme and Virtual GP for you and your family. A great holiday package About the role At Booker, we're strengthening the foundations that help our business run smoothly every day. Our Finance systems and controls are critical to that mission - and we're looking for a Senior Product Manager who can bring structure, clarity and confidence to a complex and fast-evolving landscape As the Senior Product Manager for Finance & Controls, you'll be responsible for building resilience, transparency and assurance across Booker's Finance systems, processes and control environment. This role exists to close knowledge gaps, reduce key-person dependency and create a well-understood, well-documented baseline at a time of significant technology change. You will deep-dive into end-to-end Finance processes, validating how controls operate in practice and focusing on the quality of control evidence and the integrity of key Finance outputs. Working with Finance stakeholders, the controls and compliance community, auditors and outsourced delivery partners, you'll help shape a controlled, auditable and change-ready Finance environment. This is an individual contributor role, where you lead through expertise, structure and influence - bringing clarity where it's needed most. You will be responsible for Build and maintain a clear, documented baseline of Finance processes and controls, defining what "good" looks like and owning control narratives and audit-ready evidence catalogues. Own the Finance controls change-impact approach and remediation backlog, ensuring technology changes are appropriately assessed, controlled and evidenced. Work closely with Finance, compliance teams and auditors to clarify requirements and translate control expectations into practical process and system needs. Provide supplier assurance and constructive challenge to outsourced delivery partners, strengthening testing discipline, quality gates and evidence capture. Standardise and improve key control themes such as segregation of duties, privileged access, interface completeness/accuracy, change controls, payment controls and close/journal controls. Document key Finance interfaces and dependencies - including payments, bank integrations, Finance integrations and reporting flows - improving traceability and change safety You will need Proven experience in product or domain leadership roles across complex, multi-process Finance environments. Strong Finance systems knowledge, with a clear understanding of how end-to-end Finance processes operate in practice. Ability to translate complex Finance, policy and compliance requirements into clear process definitions, documentation and prioritised change. A strong controls mindset, with experience improving auditability, evidence quality and disciplined documentation. Confidence validating how things work in reality, using control evidence, process walkthroughs and data to inform decisions. Understanding of interface and dependency risks in Finance landscapes (e.g., reconciliations, completeness/accuracy, key reports), and the ability to challenge delivery partners effectively. Strong prioritisation, dependency management and outcome tracking skills, with a pragmatic and risk-aware approach to trade-offs. Excellent stakeholder communication and the ability to simplify complex topics for diverse audiences. Curiosity and ambition to broaden scope and ownership as the operating model evolves. About The Company Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, eight distribution centres, five Best Food Logistics sites, as well as six support centre locations across the UK. Diversity, equity and inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you. We're proud that Booker is a Disability Confident Committed employer and we're committed to providing a fully inclusive and accessible recruitment process. Please note We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.<
An educational institution located in Ayr, Scotland, is seeking a Site Manager to oversee the day-to-day management of outsourced contracts and ensure compliance with health and safety regulations. The role includes overseeing the maintenance provision of the school's estates and supporting the Estates Manager in improving facilities services. Ideal candidates will have relevant experience in facilities management and a strong commitment to safeguarding children. Competitive benefits include professional development opportunities and employee assistance programs.
Mar 03, 2026
Full time
An educational institution located in Ayr, Scotland, is seeking a Site Manager to oversee the day-to-day management of outsourced contracts and ensure compliance with health and safety regulations. The role includes overseeing the maintenance provision of the school's estates and supporting the Estates Manager in improving facilities services. Ideal candidates will have relevant experience in facilities management and a strong commitment to safeguarding children. Competitive benefits include professional development opportunities and employee assistance programs.
Job Title: Head Of Operations Location: Droitwich (Hybrid) Job Type: Full-Time (40 hours per week) Salary: up to £80,000 DOE + £4,800 Car Allowance + discretionary annual bonus Job Summery The Head of Operations is responsible for end-to-end field operations across the Fixed Wireless Access (FWA) network of Rural Wireless (RW), covering site build support, customer installations, break/fix maintenance, and ongoing infrastructure support. The role owns the operational execution model, ensuring safe, high-quality, and cost-effective delivery through a mix of internal teams and third party partners. The role also leads the Technical Support function, providing second-line technical guidance to field engineers and partners, and acting as a critical interface between Networks, Platforms, and on ground delivery resources. Reporting directly to RW's Chief Operating Officer, the role is accountable for ensuring rollout execution aligns with strategic objectives and operational excellence. Field Operations Leadership Own all field based operational activity from site build readiness through to live service operations. Define and operate a scalable field operations model covering: Network site build support and commissioning Customer CPE installation Break/fix and reactive maintenance Preventative maintenance of critical infrastructure Ensure consistent operating standards, tooling and processes across all field activities. Partner & Contractor Management Lead and manage third party installation, build and maintenance partners. Define partner onboarding, accreditation, training and performance management frameworks. Own operational SLAs, KPIs, and commercial performance management with delivery partners. Drive continuous improvement in cost, quality, safety and time to fix/install. Service Assurance & Maintenance Own break/fix response models, escalation paths and repair SLAs. Coordinate with the Network Operations function on fault identification and prioritisation. Ensure resilience and uptime of key network sites through planned maintenance and rapid incident response. Manage spares, tooling and field readiness to support fast restoration. Technical Support Helpdesk Lead the Technical Support Helpdesk supporting internal and third party field engineers. Provide second line technical assistance for installation, commissioning and fault resolution. Act as a bridge between field teams and Network, Platforms and Engineering teams. Ensure knowledge management, troubleshooting guides and technical documentation are maintained. Operational Governance, Quality & Safety Ensure compliance with health & safety, quality and regulatory requirements across all field activities. Embed quality assurance, right first time and audit processes. Own operational risk management related to field delivery and partner execution. Performance Management & Reporting Define and track operational KPIs across build support, installs, repairs and maintenance. Provide regular performance reporting to executive leadership. Use data to drive productivity improvements and cost efficiency. Team Leadership Lead field operations managers, partner managers and the Technical Support Helpdesk team. Build a high performance operations culture focused on safety, accountability and service excellence. Develop capability, succession and scalable operating models as the network grows. Leadership Act as a trusted partner to the COO and MD build performance, risks, and opportunities. Build and mentor a high performing leadership team to deliver the programme. Foster a culture of disciplined execution and accountability. Key Skills Communication - ability to present to C suite audiences, boards and external stakeholders. Leadership & Performance - ability to build and lead high performance teams, ensure performance development frameworks are in place, manage staff performance, drive the development of organisational capability and undertake succession. Change Management - drives a positive change culture, championing adaptability, continuous improvement and agile thinking across the organisation. Relationship Management - outstanding relationship management and communication skills, with the ability to influence and inspire at all levels, skilled in cross functional alignment and structured decision making. Negotiation & Conflict Resolution - balances commercial, operational and relational factors, ensuring outcomes align with strategic goals and long term value. Risk Management - identifies, assesses and mitigates risks to protect organisational interests and ensure informed decision making. Project Leadership - manages scope, risks and dependencies, proactively addressing issues to keep projects on track and within budget. Commercially astute - strong grasp of budget and financial management. Regulatory Compliance - ensures organisational adherence to relevant laws, regulations and standards, reducing legal and operational risk. Adaptability - proven ability to learn, adapt and refine delivery models in changing environments. Essential Demonstrated 5+ years senior operational leadership in multi partner, geographically distributed field teams. Proven experience managing outsourced field delivery and SLA based contracts. Knowledge of CDM Regulations and contractor safety management. Lean / Continuous Improvement (e.g. Six Sigma Yellow/Green Belt). What can Airband Offer you? 25 days of paid leave a year rising to 30 plus bank holidays with service. 5% Airband pension plus a minimum 3% employee contribution. Customer referral bonus - a thank you for every customer you send our way. Hybrid working - a mix of working from home and in the office. Free broadband - if you are in our coverage, you can benefit from free broadband with us! 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans. Cycle to work, Tech scheme, Healthcare and medical insurance, dental care and health cash fund (depending on the length of service). Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year! Refer a friend reward scheme. Pre employment checks Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role. Recruitment agency support is not required at this time.
Mar 02, 2026
Full time
Job Title: Head Of Operations Location: Droitwich (Hybrid) Job Type: Full-Time (40 hours per week) Salary: up to £80,000 DOE + £4,800 Car Allowance + discretionary annual bonus Job Summery The Head of Operations is responsible for end-to-end field operations across the Fixed Wireless Access (FWA) network of Rural Wireless (RW), covering site build support, customer installations, break/fix maintenance, and ongoing infrastructure support. The role owns the operational execution model, ensuring safe, high-quality, and cost-effective delivery through a mix of internal teams and third party partners. The role also leads the Technical Support function, providing second-line technical guidance to field engineers and partners, and acting as a critical interface between Networks, Platforms, and on ground delivery resources. Reporting directly to RW's Chief Operating Officer, the role is accountable for ensuring rollout execution aligns with strategic objectives and operational excellence. Field Operations Leadership Own all field based operational activity from site build readiness through to live service operations. Define and operate a scalable field operations model covering: Network site build support and commissioning Customer CPE installation Break/fix and reactive maintenance Preventative maintenance of critical infrastructure Ensure consistent operating standards, tooling and processes across all field activities. Partner & Contractor Management Lead and manage third party installation, build and maintenance partners. Define partner onboarding, accreditation, training and performance management frameworks. Own operational SLAs, KPIs, and commercial performance management with delivery partners. Drive continuous improvement in cost, quality, safety and time to fix/install. Service Assurance & Maintenance Own break/fix response models, escalation paths and repair SLAs. Coordinate with the Network Operations function on fault identification and prioritisation. Ensure resilience and uptime of key network sites through planned maintenance and rapid incident response. Manage spares, tooling and field readiness to support fast restoration. Technical Support Helpdesk Lead the Technical Support Helpdesk supporting internal and third party field engineers. Provide second line technical assistance for installation, commissioning and fault resolution. Act as a bridge between field teams and Network, Platforms and Engineering teams. Ensure knowledge management, troubleshooting guides and technical documentation are maintained. Operational Governance, Quality & Safety Ensure compliance with health & safety, quality and regulatory requirements across all field activities. Embed quality assurance, right first time and audit processes. Own operational risk management related to field delivery and partner execution. Performance Management & Reporting Define and track operational KPIs across build support, installs, repairs and maintenance. Provide regular performance reporting to executive leadership. Use data to drive productivity improvements and cost efficiency. Team Leadership Lead field operations managers, partner managers and the Technical Support Helpdesk team. Build a high performance operations culture focused on safety, accountability and service excellence. Develop capability, succession and scalable operating models as the network grows. Leadership Act as a trusted partner to the COO and MD build performance, risks, and opportunities. Build and mentor a high performing leadership team to deliver the programme. Foster a culture of disciplined execution and accountability. Key Skills Communication - ability to present to C suite audiences, boards and external stakeholders. Leadership & Performance - ability to build and lead high performance teams, ensure performance development frameworks are in place, manage staff performance, drive the development of organisational capability and undertake succession. Change Management - drives a positive change culture, championing adaptability, continuous improvement and agile thinking across the organisation. Relationship Management - outstanding relationship management and communication skills, with the ability to influence and inspire at all levels, skilled in cross functional alignment and structured decision making. Negotiation & Conflict Resolution - balances commercial, operational and relational factors, ensuring outcomes align with strategic goals and long term value. Risk Management - identifies, assesses and mitigates risks to protect organisational interests and ensure informed decision making. Project Leadership - manages scope, risks and dependencies, proactively addressing issues to keep projects on track and within budget. Commercially astute - strong grasp of budget and financial management. Regulatory Compliance - ensures organisational adherence to relevant laws, regulations and standards, reducing legal and operational risk. Adaptability - proven ability to learn, adapt and refine delivery models in changing environments. Essential Demonstrated 5+ years senior operational leadership in multi partner, geographically distributed field teams. Proven experience managing outsourced field delivery and SLA based contracts. Knowledge of CDM Regulations and contractor safety management. Lean / Continuous Improvement (e.g. Six Sigma Yellow/Green Belt). What can Airband Offer you? 25 days of paid leave a year rising to 30 plus bank holidays with service. 5% Airband pension plus a minimum 3% employee contribution. Customer referral bonus - a thank you for every customer you send our way. Hybrid working - a mix of working from home and in the office. Free broadband - if you are in our coverage, you can benefit from free broadband with us! 20% off your monthly line rental on EE's phone, tablet, SIM only or mobile broadband plans. Cycle to work, Tech scheme, Healthcare and medical insurance, dental care and health cash fund (depending on the length of service). Airshare (employee discount platform) - discounts on everyday shopping, weekly groceries, holidays, the list is endless - save up to £1,000 a year! Refer a friend reward scheme. Pre employment checks Please note that you are required to have the right to work in the UK and we request satisfactory references as part of our recruitment process. A DBS check may be required for a number of our roles, particularly those that are customer facing. Also, a driving licence may be required for positions that require you to be out in the field as part of the role. Recruitment agency support is not required at this time.
Procurement Manager at Kwalee (UK Visa Sponsorship) A Little Bit About Kwalee . Kwalee is a games publisher and developer based in Leamington Spa, UK, which boasts more than 1 billion installs on mobile platforms with games such as Teacher Simulator, Draw it, Bake It, Shootout 3D, Rocket Sky! and Line Up: Draw the Criminal. The company also publishes a growing catalogue of PC and console titles including Eternal Hope, Tens, Scathe, and Wildmender along with the upcoming titles ROBOBEAT, Space Chef, The Precinct and The Spirit of the Samurai. Founded by games industry icon and Codemasters co founder David Darling CBE, who is joined by a fast growing team of global gaming experts with studios in the UK, India, Portugal and China and remote team members all over the world, Kwalee is on the lookout for high quality games to publish on all platforms and encourages developers to get in touch. Outside of its games, Kwalee is also highly active in the industry, as an ambassador of the not for profit organisation Women in Games and a regular supporter of the charity SpecialEffect. What's In It For You? Hybrid working - 3 days in the office, 2 days remote/WFH is the norm Flexible working hours - we trust you to choose how and when you work best A dog friendly office (There's dog free areas too, if pooches aren't your thing) Private medical cover Life Assurance - for long term peace of mind On site gym - take care of yourself VISA Sponsorship - available Pitch and make your own games on Creative Wednesdays! Kwalee Artificial Intelligence (K.A.I) - win prizes for proposing useful AI initiatives Are You Up To The Challenge? In the role of Procurement Manager, you will have a pivotal role in overseeing the entire procurement process from start to finish. Your responsibilities will include maintaining vendor relationships, facilitating the vendor contract renewal process, managing outsourced managed services, and leading the Office Administration team. Your Team Mates Our finance team shoulders the responsibility of monitoring the financial health of the entire company. They reason with logic, are accurate with numbers, and grasp what adds or brings tangible value to the business. And they do it with great optimism and humour. What Does The Job Actually Involve? Management of a company wide, efficient, and agile procurement process. Negotiation with vendors with the aim of achieving best value for Kwalee, procuring high quality goods and services within established time constraints. Maintain good third party vendor governance and oversee the management of outsourced services relationships, working with relationship owners and heads of division to ensure contractual terms are met and relationships maintained. Support the management of spend budgets, working with budget holders to ensure all spend is tracked, accounted for, and reported to internal stakeholders. Build and manage a brilliant team of Office Administrators to support procurement, vendor management, and general office administration. Help maintain Kwalee's position as a leading game producer and publisher. Build capability such that Kwalee develops its market and commercial position. More Details About The Role Identify and evaluate potential suppliers and negotiate favourable terms and agreements. Build and maintain strong relationships with suppliers to ensure timely and quality product delivery. Cost Control Monitor and control procurement budgets and costs to maximise efficiency and reduce expenses. Implement cost saving initiatives and strategies without compromising quality. Inventory & Asset Management Manage inventory levels within Office Administration and support stock management in other departments such as within Information Technology, to meet business needs while minimising excess stock and associated costs. Implement inventory control and asset tracking systems to optimise stock turnover and management. Maintain an up to date asset register. Quality Assurance Ensure that all procured goods and services meet quality and safety standards and are fit for purpose. Work with suppliers to resolve quality issues promptly. Strategic Sourcing Develop and execute sourcing strategies that align with business objectives. Support the selection and management of strategic managed services partners as needed. Stay updated on market trends and technology advancements. Contract Negotiation Negotiate and manage supplier contracts to secure advantageous terms for Kwalee. Continuously review and update contracts to reflect changing business needs. Cross Functional Collaboration Collaborate with cross functional teams, including game development, production, and supply chain, to align procurement with project goals and timelines. Compliance And Risk Management Ensure compliance with legal and ethical standards in procurement practices. Identify and mitigate procurement related risks. Office Administration Team Management Manage the Office Administration teams in Kwalee's office hubs. Ensure Office Administration activities are completed in a timely manner. HOW TO APPLY Interested applicants should CLICK HERE to visit the official webpage and submit his/her application.
Mar 02, 2026
Full time
Procurement Manager at Kwalee (UK Visa Sponsorship) A Little Bit About Kwalee . Kwalee is a games publisher and developer based in Leamington Spa, UK, which boasts more than 1 billion installs on mobile platforms with games such as Teacher Simulator, Draw it, Bake It, Shootout 3D, Rocket Sky! and Line Up: Draw the Criminal. The company also publishes a growing catalogue of PC and console titles including Eternal Hope, Tens, Scathe, and Wildmender along with the upcoming titles ROBOBEAT, Space Chef, The Precinct and The Spirit of the Samurai. Founded by games industry icon and Codemasters co founder David Darling CBE, who is joined by a fast growing team of global gaming experts with studios in the UK, India, Portugal and China and remote team members all over the world, Kwalee is on the lookout for high quality games to publish on all platforms and encourages developers to get in touch. Outside of its games, Kwalee is also highly active in the industry, as an ambassador of the not for profit organisation Women in Games and a regular supporter of the charity SpecialEffect. What's In It For You? Hybrid working - 3 days in the office, 2 days remote/WFH is the norm Flexible working hours - we trust you to choose how and when you work best A dog friendly office (There's dog free areas too, if pooches aren't your thing) Private medical cover Life Assurance - for long term peace of mind On site gym - take care of yourself VISA Sponsorship - available Pitch and make your own games on Creative Wednesdays! Kwalee Artificial Intelligence (K.A.I) - win prizes for proposing useful AI initiatives Are You Up To The Challenge? In the role of Procurement Manager, you will have a pivotal role in overseeing the entire procurement process from start to finish. Your responsibilities will include maintaining vendor relationships, facilitating the vendor contract renewal process, managing outsourced managed services, and leading the Office Administration team. Your Team Mates Our finance team shoulders the responsibility of monitoring the financial health of the entire company. They reason with logic, are accurate with numbers, and grasp what adds or brings tangible value to the business. And they do it with great optimism and humour. What Does The Job Actually Involve? Management of a company wide, efficient, and agile procurement process. Negotiation with vendors with the aim of achieving best value for Kwalee, procuring high quality goods and services within established time constraints. Maintain good third party vendor governance and oversee the management of outsourced services relationships, working with relationship owners and heads of division to ensure contractual terms are met and relationships maintained. Support the management of spend budgets, working with budget holders to ensure all spend is tracked, accounted for, and reported to internal stakeholders. Build and manage a brilliant team of Office Administrators to support procurement, vendor management, and general office administration. Help maintain Kwalee's position as a leading game producer and publisher. Build capability such that Kwalee develops its market and commercial position. More Details About The Role Identify and evaluate potential suppliers and negotiate favourable terms and agreements. Build and maintain strong relationships with suppliers to ensure timely and quality product delivery. Cost Control Monitor and control procurement budgets and costs to maximise efficiency and reduce expenses. Implement cost saving initiatives and strategies without compromising quality. Inventory & Asset Management Manage inventory levels within Office Administration and support stock management in other departments such as within Information Technology, to meet business needs while minimising excess stock and associated costs. Implement inventory control and asset tracking systems to optimise stock turnover and management. Maintain an up to date asset register. Quality Assurance Ensure that all procured goods and services meet quality and safety standards and are fit for purpose. Work with suppliers to resolve quality issues promptly. Strategic Sourcing Develop and execute sourcing strategies that align with business objectives. Support the selection and management of strategic managed services partners as needed. Stay updated on market trends and technology advancements. Contract Negotiation Negotiate and manage supplier contracts to secure advantageous terms for Kwalee. Continuously review and update contracts to reflect changing business needs. Cross Functional Collaboration Collaborate with cross functional teams, including game development, production, and supply chain, to align procurement with project goals and timelines. Compliance And Risk Management Ensure compliance with legal and ethical standards in procurement practices. Identify and mitigate procurement related risks. Office Administration Team Management Manage the Office Administration teams in Kwalee's office hubs. Ensure Office Administration activities are completed in a timely manner. HOW TO APPLY Interested applicants should CLICK HERE to visit the official webpage and submit his/her application.
IT Support - Belfast - £30,000 - £34,000 + Bonus + Private Healthcare A growing multi-site private healthcare organisation in Belfast is seeking an IT Support professional to join its internal team. This is a hands-on role supporting a modern clinical environment across two Belfast locations. You will work closely with the IT Manager to maintain systems, support users, and contribute to ongoing digital transformation projects - including the transition towards paperless operations. This is not a high-volume ticket desk role. It offers varied exposure across infrastructure, business systems, hardware, and automation initiatives within a close-knit, people-focused organisation. The Role You will: Provide day-to-day IT support to internal staff Troubleshoot hardware, clinic machines and user devices Install and configure systems and equipment Support CRM and scheduling systems Assist with process improvements and paperless initiatives Work across two Belfast sites (approx. 10-15 minutes apart) Collaborate with an outsourced IT provider where required You will be the second internal IT hire, working directly alongside the IT Manager. What We're Looking For Previous IT Support experience (1-3+ years ideal) Experience working with a CRM system Strong hands-on troubleshooting ability Comfortable working directly with end users Proactive, approachable and personable Full driving licence and access to a car An IT qualification or degree is desirable but not essential. Salary & Benefits £30,000 - £34,000 base salary Biannual bonus (company + individual performance based) Private health insurance Competitive annual leave Hybrid working available after probation (1-2 days per week remote) During the initial probation period, the role will be predominantly onsite to allow for training and integration. Why Apply? Join a growing organisation expanding across Belfast Gain exposure to projects and automation initiatives Work in a collaborative, supportive environment Opportunity to develop alongside an experienced IT Manager Strong benefits and stability within a private healthcare setting To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: ? ? Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities
Mar 02, 2026
Full time
IT Support - Belfast - £30,000 - £34,000 + Bonus + Private Healthcare A growing multi-site private healthcare organisation in Belfast is seeking an IT Support professional to join its internal team. This is a hands-on role supporting a modern clinical environment across two Belfast locations. You will work closely with the IT Manager to maintain systems, support users, and contribute to ongoing digital transformation projects - including the transition towards paperless operations. This is not a high-volume ticket desk role. It offers varied exposure across infrastructure, business systems, hardware, and automation initiatives within a close-knit, people-focused organisation. The Role You will: Provide day-to-day IT support to internal staff Troubleshoot hardware, clinic machines and user devices Install and configure systems and equipment Support CRM and scheduling systems Assist with process improvements and paperless initiatives Work across two Belfast sites (approx. 10-15 minutes apart) Collaborate with an outsourced IT provider where required You will be the second internal IT hire, working directly alongside the IT Manager. What We're Looking For Previous IT Support experience (1-3+ years ideal) Experience working with a CRM system Strong hands-on troubleshooting ability Comfortable working directly with end users Proactive, approachable and personable Full driving licence and access to a car An IT qualification or degree is desirable but not essential. Salary & Benefits £30,000 - £34,000 base salary Biannual bonus (company + individual performance based) Private health insurance Competitive annual leave Hybrid working available after probation (1-2 days per week remote) During the initial probation period, the role will be predominantly onsite to allow for training and integration. Why Apply? Join a growing organisation expanding across Belfast Gain exposure to projects and automation initiatives Work in a collaborative, supportive environment Opportunity to develop alongside an experienced IT Manager Strong benefits and stability within a private healthcare setting To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided, or contact Daire O'Connor at MCS Group: ? ? Even if this position isn't right for you, MCS Group may have others that are. Visit our website for a view of all current opportunities
Senior Business Development Manager - Sales to NHS Strategic Consultative Sales Complex NHS Contracts Long-Cycle New Business Salary: 55,000- 70,000 base + uncapped commission Hybrid: North West HQ (Manchester area) or North/Midlands with UK travel Lead Strategic NHS Growth Through Consultative, Influence-Led Selling Martin Veasey Talent Solutions is representing a growing, values-driven healthcare organisation seeking an experienced Senior Business Development Manager to lead strategic new business growth across the NHS. This is not a transactional sales role. It requires a commercially mature, structured NHS seller capable of navigating complex stakeholder environments, influencing pre-tender discussions, and securing high-value, multi-year contracts. The organisation operates at the intersection of healthcare services, digital enablement and operational support, delivering essential solutions that improve accessibility, efficiency and patient outcomes across NHS systems. The Role You will be responsible for proactive new business development across NHS organisations, including: Acute Trusts Community and Mental Health Trusts Ambulance Services Primary Care Networks Integrated Care Systems and ICBs Specialist and regional providers You will: Identify and shape opportunities before formal procurement release Map and influence multi-layer decision-making structures Engage executive, clinical, financial and operational stakeholders Position complex service and technology-enabled solutions Build structured, forecastable pipeline across 6-24 month sales cycles Collaborate with internal bid and delivery teams to secure and mobilise contracts Senior Stakeholder Engagement This role requires confidence operating at senior level, including engagement with: Chief Executives and Executive Directors Chief Operating Officers and Transformation Leads Finance Directors and Commercial Teams Clinical Directors and Service Line Leads Digital and IT Leaders Procurement and Contracting Managers You must be comfortable building credibility beyond procurement and influencing specification through early-stage engagement. What We Are Looking For Proven track record of winning complex NHS contracts Strong hunter orientation with demonstrable self-generated pipeline Experience operating across multiple NHS sectors and ICS structures Deep understanding of NHS governance and procurement processes Framework literacy (e.g., CCS, NHS SBS, NOE CPC, NHS LPP, HealthTrust Europe) Ability to build compelling, value-based business cases Structured pipeline discipline and realistic forecasting We welcome candidates who have sold: Technology-enabled healthcare services SaaS platforms or digital healthcare solutions Managed services or outsourced healthcare delivery Infrastructure or operational services Specialist equipment or high-value healthcare assets
Mar 02, 2026
Full time
Senior Business Development Manager - Sales to NHS Strategic Consultative Sales Complex NHS Contracts Long-Cycle New Business Salary: 55,000- 70,000 base + uncapped commission Hybrid: North West HQ (Manchester area) or North/Midlands with UK travel Lead Strategic NHS Growth Through Consultative, Influence-Led Selling Martin Veasey Talent Solutions is representing a growing, values-driven healthcare organisation seeking an experienced Senior Business Development Manager to lead strategic new business growth across the NHS. This is not a transactional sales role. It requires a commercially mature, structured NHS seller capable of navigating complex stakeholder environments, influencing pre-tender discussions, and securing high-value, multi-year contracts. The organisation operates at the intersection of healthcare services, digital enablement and operational support, delivering essential solutions that improve accessibility, efficiency and patient outcomes across NHS systems. The Role You will be responsible for proactive new business development across NHS organisations, including: Acute Trusts Community and Mental Health Trusts Ambulance Services Primary Care Networks Integrated Care Systems and ICBs Specialist and regional providers You will: Identify and shape opportunities before formal procurement release Map and influence multi-layer decision-making structures Engage executive, clinical, financial and operational stakeholders Position complex service and technology-enabled solutions Build structured, forecastable pipeline across 6-24 month sales cycles Collaborate with internal bid and delivery teams to secure and mobilise contracts Senior Stakeholder Engagement This role requires confidence operating at senior level, including engagement with: Chief Executives and Executive Directors Chief Operating Officers and Transformation Leads Finance Directors and Commercial Teams Clinical Directors and Service Line Leads Digital and IT Leaders Procurement and Contracting Managers You must be comfortable building credibility beyond procurement and influencing specification through early-stage engagement. What We Are Looking For Proven track record of winning complex NHS contracts Strong hunter orientation with demonstrable self-generated pipeline Experience operating across multiple NHS sectors and ICS structures Deep understanding of NHS governance and procurement processes Framework literacy (e.g., CCS, NHS SBS, NOE CPC, NHS LPP, HealthTrust Europe) Ability to build compelling, value-based business cases Structured pipeline discipline and realistic forecasting We welcome candidates who have sold: Technology-enabled healthcare services SaaS platforms or digital healthcare solutions Managed services or outsourced healthcare delivery Infrastructure or operational services Specialist equipment or high-value healthcare assets
Client Manager Bookkeeping & Outsourced Finance Uckfield Hybrid Working Available Are you an experienced practice professional who thrives in a client-facing leadership role? Do you enjoy building relationships, developing teams and delivering high-quality outsourced finance services to growing businesses? A well-established and forward-thinking accountancy firm is looking for a Client Manager to join its expanding Bookkeeping & Outsourced Finance team. This is a fantastic opportunity to play a key role in shaping and leading a growing service line within a supportive and collaborative environment. The Opportunity You ll take ownership of a portfolio of clients, ensuring bookkeeping and outsourced finance services are delivered accurately, efficiently and to an exceptional standard. Alongside client delivery, you ll lead and inspire a multi-location team, helping to drive performance, quality and continuous improvement. This role offers genuine scope to influence processes, embrace technology and contribute to the strategic growth of the outsourcing function. Key Responsibilities Building and maintaining strong, long-term client relationships Reviewing bookkeeping, VAT returns, CIS returns and management accounts Overseeing VAT registrations, de-registrations and handling VAT enquiries Managing team workflow, deadlines and quality control Leading, coaching and motivating a team across multiple offices (UK and overseas) Reviewing timesheets and monitoring recoverability Supporting new business development, proposals and conversion of prospects Driving process improvements and embedding technology solutions Ensuring compliance standards are met and maintained Assisting with billing and monitoring fee recovery About You You will ideally be AAT, ACCA or ACA qualified (or qualified by experience) with solid experience gained within an accountancy practice environment. You will also bring: Strong, hands-on bookkeeping experience Good working knowledge of VAT Confidence using systems such as Xero, Sage, QuickBooks, Dext and ApprovalMax Previous experience managing or mentoring staff Excellent organisational and communication skills A proactive, solutions-focused mindset A genuine enthusiasm for developing people and improving processes Why Apply? Competitive salary with performance-related bonus Pension scheme Private medical insurance Life assurance Ongoing professional development and training Flexible working arrangements Supportive, collaborative culture within a growing group If you re looking for a role where you can combine client delivery, team leadership and strategic input while being part of a firm that values innovation and long-term relationships we d love to hear from you.
Mar 01, 2026
Full time
Client Manager Bookkeeping & Outsourced Finance Uckfield Hybrid Working Available Are you an experienced practice professional who thrives in a client-facing leadership role? Do you enjoy building relationships, developing teams and delivering high-quality outsourced finance services to growing businesses? A well-established and forward-thinking accountancy firm is looking for a Client Manager to join its expanding Bookkeeping & Outsourced Finance team. This is a fantastic opportunity to play a key role in shaping and leading a growing service line within a supportive and collaborative environment. The Opportunity You ll take ownership of a portfolio of clients, ensuring bookkeeping and outsourced finance services are delivered accurately, efficiently and to an exceptional standard. Alongside client delivery, you ll lead and inspire a multi-location team, helping to drive performance, quality and continuous improvement. This role offers genuine scope to influence processes, embrace technology and contribute to the strategic growth of the outsourcing function. Key Responsibilities Building and maintaining strong, long-term client relationships Reviewing bookkeeping, VAT returns, CIS returns and management accounts Overseeing VAT registrations, de-registrations and handling VAT enquiries Managing team workflow, deadlines and quality control Leading, coaching and motivating a team across multiple offices (UK and overseas) Reviewing timesheets and monitoring recoverability Supporting new business development, proposals and conversion of prospects Driving process improvements and embedding technology solutions Ensuring compliance standards are met and maintained Assisting with billing and monitoring fee recovery About You You will ideally be AAT, ACCA or ACA qualified (or qualified by experience) with solid experience gained within an accountancy practice environment. You will also bring: Strong, hands-on bookkeeping experience Good working knowledge of VAT Confidence using systems such as Xero, Sage, QuickBooks, Dext and ApprovalMax Previous experience managing or mentoring staff Excellent organisational and communication skills A proactive, solutions-focused mindset A genuine enthusiasm for developing people and improving processes Why Apply? Competitive salary with performance-related bonus Pension scheme Private medical insurance Life assurance Ongoing professional development and training Flexible working arrangements Supportive, collaborative culture within a growing group If you re looking for a role where you can combine client delivery, team leadership and strategic input while being part of a firm that values innovation and long-term relationships we d love to hear from you.
Payroll & Benefits Manager - £70-80K - 6 month FTC - Monument My client is a leading name within financial services. Currently they are seeking an interim Payroll & Benefits Manager who is well acquainted with benefits renewals and has experience operating in a sole role. To be considered successful, the ideal applicant must - be proficient on UK payroll exposure to managing outsourced payrolls interna click apply for full job details
Feb 28, 2026
Contractor
Payroll & Benefits Manager - £70-80K - 6 month FTC - Monument My client is a leading name within financial services. Currently they are seeking an interim Payroll & Benefits Manager who is well acquainted with benefits renewals and has experience operating in a sole role. To be considered successful, the ideal applicant must - be proficient on UK payroll exposure to managing outsourced payrolls interna click apply for full job details
We are recruiting for the following position for our Newcastle office. Type: Full Time/Permanent Location: Newcastle Consulting Manager - The Role Reporting to our Director of Consulting, the individual will be focused on delivering excellence for our clients across a range of consulting projects including: Finance System Implementation We support clients through system changes and implementation including finance systems, inventory and CRM. Outsourced FD Providing strategic advice and a bridge between finance teams and the board of directors/business owner. Reporting and Insights Understanding what information a business needs building bespoke reporting solutions to meet these requirements. Business Process Transformation Identifying improvements in clients' processes and controls and implementing solutions to help strengthen the control environment. The individual will be based in our Newcastle office but will have a client base across the Northeast. What are we looking for? Individual who has worked at manager level (or equivalent) previously and is comfortable both speaking with and challenging clients and their senior management. Someone who is commercially minded and understands the challenges SME's face in today's business environment. The individual must have a passion for technology and transformation and have been exposed to different organisations through their career. A self-starter who enjoys solving problems and can work independently when required. A dynamic and adaptable individual who understands and thrives off the idea that no two days will be the same! Must be dedicated, ready to learn and willing to develop their skillset to cover each of our four pillars. Has prepared or reviewed management accounts and would be happy to prepare these and add value for a portfolio of clients. Experience reviewing or preparing IFRS financial statements and working under that framework is essential. Experience speaking with a board of directors and senior client team members. Curious mindset and passion for understanding the drivers of a business. Be comfortable leading a presentation and confident speaking in front of an audience. Willingness to travel within the Northeast / North Yorkshire and spend time at client premises. The ability to be comfortable in uncomfortable situations. Demonstrated ambition and progression in their career to date. Chartered Accountant (preferably ACA or ACCA). Other Desirable Attributes: Experience working with or implementing Business Central. Power BI experience as a user or report developer. Power Apps experience including implementing automation in a business with Power Automate. Has been involved in previous business transformation projects either finance systems or processes and controls. Is practice trained, but also has some experience in industry. Apply now to join our Newcastle consulting team and shape finance transformation across the North East. CALL US
Feb 28, 2026
Full time
We are recruiting for the following position for our Newcastle office. Type: Full Time/Permanent Location: Newcastle Consulting Manager - The Role Reporting to our Director of Consulting, the individual will be focused on delivering excellence for our clients across a range of consulting projects including: Finance System Implementation We support clients through system changes and implementation including finance systems, inventory and CRM. Outsourced FD Providing strategic advice and a bridge between finance teams and the board of directors/business owner. Reporting and Insights Understanding what information a business needs building bespoke reporting solutions to meet these requirements. Business Process Transformation Identifying improvements in clients' processes and controls and implementing solutions to help strengthen the control environment. The individual will be based in our Newcastle office but will have a client base across the Northeast. What are we looking for? Individual who has worked at manager level (or equivalent) previously and is comfortable both speaking with and challenging clients and their senior management. Someone who is commercially minded and understands the challenges SME's face in today's business environment. The individual must have a passion for technology and transformation and have been exposed to different organisations through their career. A self-starter who enjoys solving problems and can work independently when required. A dynamic and adaptable individual who understands and thrives off the idea that no two days will be the same! Must be dedicated, ready to learn and willing to develop their skillset to cover each of our four pillars. Has prepared or reviewed management accounts and would be happy to prepare these and add value for a portfolio of clients. Experience reviewing or preparing IFRS financial statements and working under that framework is essential. Experience speaking with a board of directors and senior client team members. Curious mindset and passion for understanding the drivers of a business. Be comfortable leading a presentation and confident speaking in front of an audience. Willingness to travel within the Northeast / North Yorkshire and spend time at client premises. The ability to be comfortable in uncomfortable situations. Demonstrated ambition and progression in their career to date. Chartered Accountant (preferably ACA or ACCA). Other Desirable Attributes: Experience working with or implementing Business Central. Power BI experience as a user or report developer. Power Apps experience including implementing automation in a business with Power Automate. Has been involved in previous business transformation projects either finance systems or processes and controls. Is practice trained, but also has some experience in industry. Apply now to join our Newcastle consulting team and shape finance transformation across the North East. CALL US
# Senior Tax ManagerSenior Tax ManagerSalary£100000 - £110000LocationCity of London, London, UKContractPermanentIndustryLife Insurance Contactollie Senior Tax Manager London (Hybrid - 50% office based) Up to £110,000 base salary + 30% annual bonus + excellent benefitsA leading, London-based FTSE financial services group is seeking an experienced Group Tax Senior Manager to join its Group Finance function. This is a high-profile role reporting directly to the Head of Tax, offering broad exposure across compliance, reporting and advisory within a complex and evolving regulated environment. Senior Tax Manager London (Hybrid - 50% office based) Up to £110,000 base salary + 30% annual bonus + excellent benefitsA leading, London-based FTSE financial services group is seeking an experienced Group Tax Senior Manager to join its Group Finance function. This is a high-profile role reporting directly to the Head of Tax, offering broad exposure across compliance, reporting and advisory within a complex and evolving regulated environment. The RoleAs a key member of a small but high-impact tax team, you will play a central role in delivering both tax compliance oversight and commercial tax advisory support across the Group. Key Responsibilities Tax Advisory Provide commercially focused tax advice on new business initiatives, transactions and strategic projects Partner with senior stakeholders across Finance and the wider business to proactively manage tax risk Support decision-making with clear, pragmatic technical guidance Compliance & Reporting Oversee outsourced corporation tax compliance, including UK corporate tax computations and Pillar 2 Review quarterly and year-end tax provisions for IFRS and PRA reporting Support Solvency II and US GAAP reporting requirements Review Quarterly Instalment Payment calculations Prepare audit deliverables and liaise with external auditors Operational Excellence Identify and implement process improvements Enhance tax risk management frameworks Contribute to continuous improvement within the finance function About YouYou will be a qualified tax or accounting professional with strong UK corporate tax expertise and experience operating in a regulated or financial services environment. Essential: ACA / CA / ACCA / CIMA qualified or CTA qualified Strong UK corporate tax technical knowledge Experience managing tax compliance and reporting (either in-house or within practice) Excellent stakeholder management and communication skills Desirable: Financial services tax experience Exposure to IFRS, Solvency II or US GAAP reporting VAT knowledge within a financial services context The Opportunity Join a growing, well-capitalised financial services group High visibility role with exposure to senior leadership Broad mix of advisory and compliance work Hybrid working model (c. 50% London office presence) Competitive package: up to £110,000 base + 30% bonus + comprehensive benefits
Feb 28, 2026
Full time
# Senior Tax ManagerSenior Tax ManagerSalary£100000 - £110000LocationCity of London, London, UKContractPermanentIndustryLife Insurance Contactollie Senior Tax Manager London (Hybrid - 50% office based) Up to £110,000 base salary + 30% annual bonus + excellent benefitsA leading, London-based FTSE financial services group is seeking an experienced Group Tax Senior Manager to join its Group Finance function. This is a high-profile role reporting directly to the Head of Tax, offering broad exposure across compliance, reporting and advisory within a complex and evolving regulated environment. Senior Tax Manager London (Hybrid - 50% office based) Up to £110,000 base salary + 30% annual bonus + excellent benefitsA leading, London-based FTSE financial services group is seeking an experienced Group Tax Senior Manager to join its Group Finance function. This is a high-profile role reporting directly to the Head of Tax, offering broad exposure across compliance, reporting and advisory within a complex and evolving regulated environment. The RoleAs a key member of a small but high-impact tax team, you will play a central role in delivering both tax compliance oversight and commercial tax advisory support across the Group. Key Responsibilities Tax Advisory Provide commercially focused tax advice on new business initiatives, transactions and strategic projects Partner with senior stakeholders across Finance and the wider business to proactively manage tax risk Support decision-making with clear, pragmatic technical guidance Compliance & Reporting Oversee outsourced corporation tax compliance, including UK corporate tax computations and Pillar 2 Review quarterly and year-end tax provisions for IFRS and PRA reporting Support Solvency II and US GAAP reporting requirements Review Quarterly Instalment Payment calculations Prepare audit deliverables and liaise with external auditors Operational Excellence Identify and implement process improvements Enhance tax risk management frameworks Contribute to continuous improvement within the finance function About YouYou will be a qualified tax or accounting professional with strong UK corporate tax expertise and experience operating in a regulated or financial services environment. Essential: ACA / CA / ACCA / CIMA qualified or CTA qualified Strong UK corporate tax technical knowledge Experience managing tax compliance and reporting (either in-house or within practice) Excellent stakeholder management and communication skills Desirable: Financial services tax experience Exposure to IFRS, Solvency II or US GAAP reporting VAT knowledge within a financial services context The Opportunity Join a growing, well-capitalised financial services group High visibility role with exposure to senior leadership Broad mix of advisory and compliance work Hybrid working model (c. 50% London office presence) Competitive package: up to £110,000 base + 30% bonus + comprehensive benefits
Salary: £45k to £57k pa (depending on experince) The start of the year 2015 will certainly be a good one for whoever secures this position. Not ideal for someone who is used to running large teams but spot on for someone who has run a small business or been a general manager of the smaller unit of a larger company. The key words with this vacancy are "hands on". The company has circa 15 staff but makes more profit than many companies employing 100 staff plus. To follow is the official job spec. Responsibilities Management responsibility for all operational, budgetary and business matters at the unit: To ensure that revenue and profitability targets set in the budget are met. To work with all staff and other colleagues to ensure that all business and operational costs are kept under control and that the unit receives the most economically advantageous prices from all its suppliers. To support and motivate staff in order to achieve maximum output and profit whilst exceeding clients expectations with regard to quality and service and to ensure that formal quality process and procedures are followed and reported. To ensure that staff are remunerated, targeted and incentivised as appropriate. To ensure that all management systems are operated effectively and that data is entered correctly and within specified timescales. To ensure that all work undertaken is produced within agreed timescales and that all SLA's and Contractual obligations with specific Clients are met in full. To ensure that sufficient staff resources are in place to operate effectively. To promote our client's work ethic. To facilitate excellent communications in all directions. To collect MIS, refine as appropriate and report as required to the Directors or Senior Management Team. To deal with day to day personnel. To maximise opportunities for growth. To take responsibility for the Health & Safety of all staff on site. To complete and maintain all necessary Risk Assessment documents in a manner which is acceptable to the assessment authorities. To be responsible for keeping up-to-date with all company policies, following all procedures specified in the company's Quality, Environmental, Information Security and Occupational Health & Safety Management systems. Any other tasks deemed appropriate to the successful operation of the print and finishing facility. Personal Attributes Self-starter Complete focus and determination to succeed Driven to continuously improve Highly organised manager of tasks and people Ability to prioritise and delegate efficiently Capacity to deal with highly pressurised environment and deliver Experience Finishing Print Services Outsourced print services IT literate Experience of managing and motivating a team Excellent communication skills A commitment to 'getting the job done' A willingness to accept responsibility for the performance of the unit Qualifications Candidates must have P & L responsibility experience.
Feb 28, 2026
Full time
Salary: £45k to £57k pa (depending on experince) The start of the year 2015 will certainly be a good one for whoever secures this position. Not ideal for someone who is used to running large teams but spot on for someone who has run a small business or been a general manager of the smaller unit of a larger company. The key words with this vacancy are "hands on". The company has circa 15 staff but makes more profit than many companies employing 100 staff plus. To follow is the official job spec. Responsibilities Management responsibility for all operational, budgetary and business matters at the unit: To ensure that revenue and profitability targets set in the budget are met. To work with all staff and other colleagues to ensure that all business and operational costs are kept under control and that the unit receives the most economically advantageous prices from all its suppliers. To support and motivate staff in order to achieve maximum output and profit whilst exceeding clients expectations with regard to quality and service and to ensure that formal quality process and procedures are followed and reported. To ensure that staff are remunerated, targeted and incentivised as appropriate. To ensure that all management systems are operated effectively and that data is entered correctly and within specified timescales. To ensure that all work undertaken is produced within agreed timescales and that all SLA's and Contractual obligations with specific Clients are met in full. To ensure that sufficient staff resources are in place to operate effectively. To promote our client's work ethic. To facilitate excellent communications in all directions. To collect MIS, refine as appropriate and report as required to the Directors or Senior Management Team. To deal with day to day personnel. To maximise opportunities for growth. To take responsibility for the Health & Safety of all staff on site. To complete and maintain all necessary Risk Assessment documents in a manner which is acceptable to the assessment authorities. To be responsible for keeping up-to-date with all company policies, following all procedures specified in the company's Quality, Environmental, Information Security and Occupational Health & Safety Management systems. Any other tasks deemed appropriate to the successful operation of the print and finishing facility. Personal Attributes Self-starter Complete focus and determination to succeed Driven to continuously improve Highly organised manager of tasks and people Ability to prioritise and delegate efficiently Capacity to deal with highly pressurised environment and deliver Experience Finishing Print Services Outsourced print services IT literate Experience of managing and motivating a team Excellent communication skills A commitment to 'getting the job done' A willingness to accept responsibility for the performance of the unit Qualifications Candidates must have P & L responsibility experience.
Walker Cole International is supporting a pharmaceutical organisation based in the West Midlands, in the search for a Quality Manager/ RP to oversee GDP and GMP Quality systems across wholesale distribution and importation activities. This role carries regulatory responsibility and plays a key part in ensuring licence compliance, operational excellence and continuous improvement across a regulated pharmaceutical supply environment. Key Responsibilities Act as the Responsible Person (RP) in accordance with Human Medicines Regulations, ensuring full GDP compliance. Oversee WDA and associated licence requirements, including controlled drug compliance where applicable. Lead and maintain the Quality Management System, including deviations, CAPA, change control and risk management processes. Manage quality oversight of outsourced partners and suppliers, including audit activities and GMP compliance support. Requirements Eligibility to act as a UK Responsible Person (RP). Strong working knowledge of GDP and sound understanding of GMP principles. Experience developing or maintaining a Pharmaceutical Quality Management System within a regulated environment. Ability to operate autonomously, influence stakeholders and drive continuous quality improvement. Quality Manager Responsible Person RP GDP GMP WDA QMS Deviations CAPA Change Control Supplier Audits Regulatory Compliance Pharmaceutical Distribution Quality Leadership 96302
Feb 28, 2026
Full time
Walker Cole International is supporting a pharmaceutical organisation based in the West Midlands, in the search for a Quality Manager/ RP to oversee GDP and GMP Quality systems across wholesale distribution and importation activities. This role carries regulatory responsibility and plays a key part in ensuring licence compliance, operational excellence and continuous improvement across a regulated pharmaceutical supply environment. Key Responsibilities Act as the Responsible Person (RP) in accordance with Human Medicines Regulations, ensuring full GDP compliance. Oversee WDA and associated licence requirements, including controlled drug compliance where applicable. Lead and maintain the Quality Management System, including deviations, CAPA, change control and risk management processes. Manage quality oversight of outsourced partners and suppliers, including audit activities and GMP compliance support. Requirements Eligibility to act as a UK Responsible Person (RP). Strong working knowledge of GDP and sound understanding of GMP principles. Experience developing or maintaining a Pharmaceutical Quality Management System within a regulated environment. Ability to operate autonomously, influence stakeholders and drive continuous quality improvement. Quality Manager Responsible Person RP GDP GMP WDA QMS Deviations CAPA Change Control Supplier Audits Regulatory Compliance Pharmaceutical Distribution Quality Leadership 96302
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and we know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. BPO Vendor Manager Introduction to the Team: The Expedia Group (EG) Vendor Management Business Process Outsourcing (VM BPO) team provides centralized oversight and governance of EG's outsourced service delivery operations-including customer service, booking support, and transaction processing. These operations represent significant variable costs that scale directly with booking volume and materially impact gross margin across EG's global portfolio. The team brings deep expertise in transaction-based cost management, vendor financial governance, and commercial optimization, with a proven track record of strengthening operational controls, improving cost-per-booking economics, and driving gross profit margin improvement. We partner with Finance, Legal, Procurement, Vendor Operations, and Business stakeholders to manage direct service delivery costs, enforce contractual and SOX controls, and optimize unit economics across multiple Lines of Business. Scope: This role manages the financial governance of variable, transaction-based vendor costs that are reported as cost of sales. These are direct costs incurred to deliver customer service and support bookings, distinct from corporate overhead or G&A functions. We are seeking a BPO VM Operations Manager to provide financial oversight of cost-of-sales vendor operations, manage volume-based cost structures, ensure invoicing accuracy for transaction-based billing, and maintain SOX compliance across designated Lines of Business. In this role you will: Cost-of-Sales Financial Oversight & Vendor Cost Management: Own and maintain cost-per-booking models and variable cost forecasts for assigned Lines of Business, tracking direct service delivery expenses and impact on gross profit margin Lead transaction-based cost forecasting to support annual planning, quarterly outlooks, and scenario analysis tied to booking volume projections Perform variance analysis on volume-driven vendor costs, identifying per-unit cost trends, rate changes, and booking volume impacts on total spend Partner with vendor management and procurement teams to optimize per-transaction pricing, volume-based rate tiers, and cost-to-serve economics Evaluate commercial initiatives and vendor proposals for impact on gross margin, unit economics, and ROI Translate cost-per-booking data and gross margin trends into executive-ready insights that inform pricing strategies, channel mix, and service level decisions Identify opportunities to reduce direct service delivery costs and improve booking efficiency, partnering with cross-functional teams to implement margin-enhancing improvements Standardize vendor financial models to ensure consistent tracking of transaction-based costs across the portfolio Invoicing Accuracy & Transaction-Based Billing Controls: Own end-to-end invoicing governance for all service delivery vendors, ensuring invoices are validated against contracted per-transaction rates, actual booking volumes, and volume-based pricing tiers Ensure invoices are approved through SOX-compliant workflows, supported by audit trails, and accurately recorded as cost of sales in financial systems Perform detailed variance and exception management to identify billing discrepancies, incorrect volume counts, rate misapplications, or process gaps Support accurate monthly financial close and audit readiness for cost-of-sales vendor expenses Maintain controls to ensure 100% invoice accuracy and prevent margin leakage from billing errors Vendor Performance & Cost-Per-Booking Governance: Support vendor management activities for assigned Lines of Business, ensuring adherence to volume-based pricing agreements, service level commitments, and operational expectations Build strong understanding of transaction-based delivery models, cost drivers that scale with booking volume, contractual rate structures, and KPIs that impact gross margin Support vendor performance discussions by reviewing cost-per-booking trends, volume efficiency, and service quality metrics that affect customer satisfaction and costs Perform data analysis and trend reporting to support gross margin management and unit economics optimization SOX Compliance & Contract Governance: Manage operational oversight with strong focus on SOX compliance and financial control adherence for cost-of-sales vendor operations Own contract approval governance for lodging contracts requiring SOX compliance, ensuring required workflows, documentation quality, and audit requirements protect gross profit accuracy Partner with Audit teams during SOX reviews and ongoing control validation of service delivery cost processes Identify control gaps that could impact cost-of-sales accuracy or margin reporting and support remediation efforts Market Managers Cost Management: Own contract and budget management for all contingency Market Managers (MMs) globally-variable labor costs tied to lodging supply operations Manage MM lifecycle (recruitment, onboarding, role changes, terminations) ensuring direct labor costs are accurately tracked and tied to business volume Maintain accurate, auditable records for all MM engagements following defined approval workflows Quality Monitoring Governance: Own quality monitoring governance across BPO vendors, validating that vendors monitor transactions per contractual requirements and adhere to agreed QA methodologies Ensure vendor quality processes minimize rework, escalations, and cost-per-contact inflation Ensure quality processes are documented, consistently executed, and audit-ready to support cost-of-sales accuracy Who you are: Required: Bachelor's degree with 2+ years of relevant experience in cost-of-sales financial analysis, transaction-based cost management, vendor operations finance, or business operations, or Master's degree with 0-2 years, or equivalent experience Independently drives execution of work and projects within or across teams Key skills: Financial acumen with deep understanding of gross margin dynamics, cost-to-serve economics, and P&L impact Clear communication with ability to translate cost-per-booking data into actionable insights for business leaders Project and process management capability Cross-functional collaboration and relationship-building Experience with transaction-based vendor pricing, volume-based contract structures, and service delivery cost management (preferred) Proficiency in financial systems and data analysis tools (Excel, financial planning platforms) Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Feb 28, 2026
Full time
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and we know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. BPO Vendor Manager Introduction to the Team: The Expedia Group (EG) Vendor Management Business Process Outsourcing (VM BPO) team provides centralized oversight and governance of EG's outsourced service delivery operations-including customer service, booking support, and transaction processing. These operations represent significant variable costs that scale directly with booking volume and materially impact gross margin across EG's global portfolio. The team brings deep expertise in transaction-based cost management, vendor financial governance, and commercial optimization, with a proven track record of strengthening operational controls, improving cost-per-booking economics, and driving gross profit margin improvement. We partner with Finance, Legal, Procurement, Vendor Operations, and Business stakeholders to manage direct service delivery costs, enforce contractual and SOX controls, and optimize unit economics across multiple Lines of Business. Scope: This role manages the financial governance of variable, transaction-based vendor costs that are reported as cost of sales. These are direct costs incurred to deliver customer service and support bookings, distinct from corporate overhead or G&A functions. We are seeking a BPO VM Operations Manager to provide financial oversight of cost-of-sales vendor operations, manage volume-based cost structures, ensure invoicing accuracy for transaction-based billing, and maintain SOX compliance across designated Lines of Business. In this role you will: Cost-of-Sales Financial Oversight & Vendor Cost Management: Own and maintain cost-per-booking models and variable cost forecasts for assigned Lines of Business, tracking direct service delivery expenses and impact on gross profit margin Lead transaction-based cost forecasting to support annual planning, quarterly outlooks, and scenario analysis tied to booking volume projections Perform variance analysis on volume-driven vendor costs, identifying per-unit cost trends, rate changes, and booking volume impacts on total spend Partner with vendor management and procurement teams to optimize per-transaction pricing, volume-based rate tiers, and cost-to-serve economics Evaluate commercial initiatives and vendor proposals for impact on gross margin, unit economics, and ROI Translate cost-per-booking data and gross margin trends into executive-ready insights that inform pricing strategies, channel mix, and service level decisions Identify opportunities to reduce direct service delivery costs and improve booking efficiency, partnering with cross-functional teams to implement margin-enhancing improvements Standardize vendor financial models to ensure consistent tracking of transaction-based costs across the portfolio Invoicing Accuracy & Transaction-Based Billing Controls: Own end-to-end invoicing governance for all service delivery vendors, ensuring invoices are validated against contracted per-transaction rates, actual booking volumes, and volume-based pricing tiers Ensure invoices are approved through SOX-compliant workflows, supported by audit trails, and accurately recorded as cost of sales in financial systems Perform detailed variance and exception management to identify billing discrepancies, incorrect volume counts, rate misapplications, or process gaps Support accurate monthly financial close and audit readiness for cost-of-sales vendor expenses Maintain controls to ensure 100% invoice accuracy and prevent margin leakage from billing errors Vendor Performance & Cost-Per-Booking Governance: Support vendor management activities for assigned Lines of Business, ensuring adherence to volume-based pricing agreements, service level commitments, and operational expectations Build strong understanding of transaction-based delivery models, cost drivers that scale with booking volume, contractual rate structures, and KPIs that impact gross margin Support vendor performance discussions by reviewing cost-per-booking trends, volume efficiency, and service quality metrics that affect customer satisfaction and costs Perform data analysis and trend reporting to support gross margin management and unit economics optimization SOX Compliance & Contract Governance: Manage operational oversight with strong focus on SOX compliance and financial control adherence for cost-of-sales vendor operations Own contract approval governance for lodging contracts requiring SOX compliance, ensuring required workflows, documentation quality, and audit requirements protect gross profit accuracy Partner with Audit teams during SOX reviews and ongoing control validation of service delivery cost processes Identify control gaps that could impact cost-of-sales accuracy or margin reporting and support remediation efforts Market Managers Cost Management: Own contract and budget management for all contingency Market Managers (MMs) globally-variable labor costs tied to lodging supply operations Manage MM lifecycle (recruitment, onboarding, role changes, terminations) ensuring direct labor costs are accurately tracked and tied to business volume Maintain accurate, auditable records for all MM engagements following defined approval workflows Quality Monitoring Governance: Own quality monitoring governance across BPO vendors, validating that vendors monitor transactions per contractual requirements and adhere to agreed QA methodologies Ensure vendor quality processes minimize rework, escalations, and cost-per-contact inflation Ensure quality processes are documented, consistently executed, and audit-ready to support cost-of-sales accuracy Who you are: Required: Bachelor's degree with 2+ years of relevant experience in cost-of-sales financial analysis, transaction-based cost management, vendor operations finance, or business operations, or Master's degree with 0-2 years, or equivalent experience Independently drives execution of work and projects within or across teams Key skills: Financial acumen with deep understanding of gross margin dynamics, cost-to-serve economics, and P&L impact Clear communication with ability to translate cost-per-booking data into actionable insights for business leaders Project and process management capability Cross-functional collaboration and relationship-building Experience with transaction-based vendor pricing, volume-based contract structures, and service delivery cost management (preferred) Proficiency in financial systems and data analysis tools (Excel, financial planning platforms) Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. BPO Vendor Manager Introduction to the Team The Expedia Group (EG) Vendor Management Business Process Outsourcing (VM BPO) team provides centralized oversight and governance of EG's outsourced service delivery operations-including customer service, booking support, and transaction processing. These operations represent significant variable costs that scale directly with booking volume and materially impact gross margin across EG's global portfolio. The team brings deep expertise in transaction-based cost management, vendor financial governance, and commercial optimization, with a proven track record of strengthening operational controls, improving cost-per-booking economics, and driving gross profit margin improvement. We partner with Finance, Legal, Procurement, Vendor Operations, and Business stakeholders to manage direct service delivery costs, enforce contractual and SOX controls, and optimize unit economics across multiple Lines of Business. Scope: This role manages the financial governance of variable, transaction-based vendor costs that are reported as cost of sales. These are direct costs incurred to deliver customer service and support bookings, distinct from corporate overhead or G&A functions. We are seeking a BPO VM Operations Manager to provide financial oversight of cost-of-sales vendor operations, manage volume-based cost structures, ensure invoicing accuracy for transaction-based billing, and maintain SOX compliance across designated Lines of Business. In this role you will Own and maintain cost-per-booking models and variable cost forecasts for assigned Lines of Business, tracking direct service delivery expenses and impact on gross profit margin Lead transaction-based cost forecasting to support annual planning, quarterly outlooks, and scenario analysis tied to booking volume projections Perform variance analysis on volume-driven vendor costs, identifying per-unit cost trends, rate changes, and booking volume impacts on total spend Partner with vendor management and procurement teams to optimize per-transaction pricing, volume-based rate tiers, and cost-to-serve economics Evaluate commercial initiatives and vendor proposals for impact on gross margin, unit economics, and ROI Translate cost-per-booking data and gross margin trends into executive-ready insights that inform pricing strategies, channel mix, and service level decisions Identify opportunities to reduce direct service delivery costs and improve booking efficiency, partnering with cross-functional teams to implement margin-enhancing improvements Standardize vendor financial models to ensure consistent tracking of transaction-based costs across the portfolio Invoicing Accuracy & Transaction-Based Billing Controls Own end-to-end invoicing governance for all service delivery vendors, ensuring invoices are validated against contracted per-transaction rates, actual booking volumes, and volume-based pricing tiers Ensure invoices are approved through SOX-compliant workflows, supported by audit trails, and accurately recorded as cost of sales in financial systems Perform detailed variance and exception management to identify billing discrepancies, incorrect volume counts, rate misapplications, or process gaps Support accurate monthly financial close and audit readiness for cost-of-sales vendor expenses Maintain controls to ensure 100% invoice accuracy and prevent margin leakage from billing errors Vendor Performance & Cost-Per-Booking Governance Support vendor management activities for assigned Lines of Business, ensuring adherence to volume-based pricing agreements, service level commitments, and operational expectations Build strong understanding of transaction-based delivery models, cost drivers that scale with booking volume, contractual rate structures, and KPIs that impact gross margin Support vendor performance discussions by reviewing cost-per-booking trends, volume efficiency, and service quality metrics that affect customer satisfaction and costs Perform data analysis and trend reporting to support gross margin management and unit economics optimization SOX Compliance & Contract Governance Manage operational oversight with strong focus on SOX compliance and financial control adherence for cost-of-sales vendor operations Own contract approval governance for lodging contracts requiring SOX compliance, ensuring required workflows, documentation quality, and audit requirements protect gross profit accuracy Partner with Audit teams during SOX reviews and ongoing control validation of service delivery cost processes Identify control gaps that could impact cost-of-sales accuracy or margin reporting and support remediation efforts Market Managers Cost Management Own contract and budget management for all contingency Market Managers (MMs) globally-variable labor costs tied to lodging supply operations Manage MM lifecycle (recruitment, onboarding, role changes, terminations) ensuring direct labor costs are accurately tracked and tied to business volume Maintain accurate, auditable records for all MM engagements following defined approval workflows Quality Monitoring Governance Own quality monitoring governance across BPO vendors, validating that vendors monitor transactions per contractual requirements and adhere to agreed QA methodologies Ensure vendor quality processes minimize rework, escalations, and cost-per-contact inflation Ensure quality processes are documented, consistently executed, and audit-ready to support cost-of-sales accuracy Who you are Required Bachelor's degree with 2+ years of relevant experience in cost-of-sales financial analysis, transaction-based cost management, vendor operations finance, or business operations, or Master's degree with 0-2 years, or equivalent experience Independently drives execution of work and projects within or across teams Key skills Financial acumen with deep understanding of gross margin dynamics, cost-to-serve economics, and P&L impact Clear communication with ability to translate cost-per-booking data into actionable insights for business leaders Project and process management capability Cross-functional collaboration and relationship-building Experience with transaction-based vendor pricing, volume-based contract structures, and service delivery cost management (preferred) Proficiency in financial systems and data analysis tools (Excel, financial planning platforms) Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Feb 28, 2026
Full time
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We're building a more open world. Join us. BPO Vendor Manager Introduction to the Team The Expedia Group (EG) Vendor Management Business Process Outsourcing (VM BPO) team provides centralized oversight and governance of EG's outsourced service delivery operations-including customer service, booking support, and transaction processing. These operations represent significant variable costs that scale directly with booking volume and materially impact gross margin across EG's global portfolio. The team brings deep expertise in transaction-based cost management, vendor financial governance, and commercial optimization, with a proven track record of strengthening operational controls, improving cost-per-booking economics, and driving gross profit margin improvement. We partner with Finance, Legal, Procurement, Vendor Operations, and Business stakeholders to manage direct service delivery costs, enforce contractual and SOX controls, and optimize unit economics across multiple Lines of Business. Scope: This role manages the financial governance of variable, transaction-based vendor costs that are reported as cost of sales. These are direct costs incurred to deliver customer service and support bookings, distinct from corporate overhead or G&A functions. We are seeking a BPO VM Operations Manager to provide financial oversight of cost-of-sales vendor operations, manage volume-based cost structures, ensure invoicing accuracy for transaction-based billing, and maintain SOX compliance across designated Lines of Business. In this role you will Own and maintain cost-per-booking models and variable cost forecasts for assigned Lines of Business, tracking direct service delivery expenses and impact on gross profit margin Lead transaction-based cost forecasting to support annual planning, quarterly outlooks, and scenario analysis tied to booking volume projections Perform variance analysis on volume-driven vendor costs, identifying per-unit cost trends, rate changes, and booking volume impacts on total spend Partner with vendor management and procurement teams to optimize per-transaction pricing, volume-based rate tiers, and cost-to-serve economics Evaluate commercial initiatives and vendor proposals for impact on gross margin, unit economics, and ROI Translate cost-per-booking data and gross margin trends into executive-ready insights that inform pricing strategies, channel mix, and service level decisions Identify opportunities to reduce direct service delivery costs and improve booking efficiency, partnering with cross-functional teams to implement margin-enhancing improvements Standardize vendor financial models to ensure consistent tracking of transaction-based costs across the portfolio Invoicing Accuracy & Transaction-Based Billing Controls Own end-to-end invoicing governance for all service delivery vendors, ensuring invoices are validated against contracted per-transaction rates, actual booking volumes, and volume-based pricing tiers Ensure invoices are approved through SOX-compliant workflows, supported by audit trails, and accurately recorded as cost of sales in financial systems Perform detailed variance and exception management to identify billing discrepancies, incorrect volume counts, rate misapplications, or process gaps Support accurate monthly financial close and audit readiness for cost-of-sales vendor expenses Maintain controls to ensure 100% invoice accuracy and prevent margin leakage from billing errors Vendor Performance & Cost-Per-Booking Governance Support vendor management activities for assigned Lines of Business, ensuring adherence to volume-based pricing agreements, service level commitments, and operational expectations Build strong understanding of transaction-based delivery models, cost drivers that scale with booking volume, contractual rate structures, and KPIs that impact gross margin Support vendor performance discussions by reviewing cost-per-booking trends, volume efficiency, and service quality metrics that affect customer satisfaction and costs Perform data analysis and trend reporting to support gross margin management and unit economics optimization SOX Compliance & Contract Governance Manage operational oversight with strong focus on SOX compliance and financial control adherence for cost-of-sales vendor operations Own contract approval governance for lodging contracts requiring SOX compliance, ensuring required workflows, documentation quality, and audit requirements protect gross profit accuracy Partner with Audit teams during SOX reviews and ongoing control validation of service delivery cost processes Identify control gaps that could impact cost-of-sales accuracy or margin reporting and support remediation efforts Market Managers Cost Management Own contract and budget management for all contingency Market Managers (MMs) globally-variable labor costs tied to lodging supply operations Manage MM lifecycle (recruitment, onboarding, role changes, terminations) ensuring direct labor costs are accurately tracked and tied to business volume Maintain accurate, auditable records for all MM engagements following defined approval workflows Quality Monitoring Governance Own quality monitoring governance across BPO vendors, validating that vendors monitor transactions per contractual requirements and adhere to agreed QA methodologies Ensure vendor quality processes minimize rework, escalations, and cost-per-contact inflation Ensure quality processes are documented, consistently executed, and audit-ready to support cost-of-sales accuracy Who you are Required Bachelor's degree with 2+ years of relevant experience in cost-of-sales financial analysis, transaction-based cost management, vendor operations finance, or business operations, or Master's degree with 0-2 years, or equivalent experience Independently drives execution of work and projects within or across teams Key skills Financial acumen with deep understanding of gross margin dynamics, cost-to-serve economics, and P&L impact Clear communication with ability to translate cost-per-booking data into actionable insights for business leaders Project and process management capability Cross-functional collaboration and relationship-building Experience with transaction-based vendor pricing, volume-based contract structures, and service delivery cost management (preferred) Proficiency in financial systems and data analysis tools (Excel, financial planning platforms) Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia Expedia Partner Solutions, Vrbo , trivago , Orbitz , Travelocity , Hotwire , Wotif , ebookers , CheapTickets , Expedia Group Media Solutions, Expedia Local Expert and Expedia Cruises . 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: -50 Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries. Summary We have an opportunity for a permanent Tax Manager to join our team in Oxford supporting the group tax function and the business as it grows. The role is to manage corporate tax compliance and reporting for the global group. This is a hands on role in a dynamic, fast paced international group. This role would suit a qualified accountant or a tax specialist with a strong accounting base. We offer flexible working however, on average, we would wish for a minimum of three days per week in the office. Key Responsibilities: Alongside the Associate Director of Tax and Reporting into the Tax Director, duties will include: Oversight of corporate tax compliance process (outsourced) for the UK group and overseas subsidiaries; this involves managing filing and payment deadlines, liaising with the finance team to collate and deliver relevant data, making sure appropriate information is provided to advisors in good time and reviewing tax returns before submission. Assisting with aspects of corporate tax compliance (e.g. our R&D tax credit claim, where commercial understanding and extensive detailed tax analysis is required). Managing aspects of year end and interim group tax external reporting; areas of responsibility could include planning, liaising with finance team/advisors/auditors, completing tax workbooks and preparing disclosures. Managing transfer pricing compliance for the group; this involves managing requirements and deadlines, preparing transfer pricing master file and local files for relevant territories and reviewing transfer pricing calculations. Identifying process improvement opportunities and driving process excellence (including the use of technology, where appropriate). Involvement in tax related monthly management reporting (including balance sheet reconciliations, journal preparation and presentations). Tax administration activities (such as managing external advisor quotes, invoices, budgeting and accruals, raising purchase orders, filing tax authority correspondence etc.). Arranging the preparation of tax related forms and other returns (such as certificates of residency, withholding tax returns etc). Involvement with ad hoc tax research and projects (e.g. in relation to global expansion, patent box, tax efficiency and transfer pricing) which arise frequently in this rapidly growing group and the increasingly demanding compliance and governance environment. Assisting with group tax enquiries, as required. Managing personal development, keeping abreast of relevant tax law changes etc. Qualifications/Experience: Qualified accountant and tax specialist, with a minimum of 3 years post qualified tax experience. Good understanding of tax accounting and basic double entry bookkeeping. Strong attention to detail and a conscientious approach, being able to critically review your own work to minimise errors and highlight areas of uncertainty. Excellent organisational and project management skills. Ability to prioritise and work well under pressure, with good levels of judgement and pragmatism. Self motivated and proactive approach to work with a drive to improve current processes and create efficiencies. Confident communications skills (both written and verbal). Ability to utilise technology effectively and proficient with Microsoft Office applications, including Word, PowerPoint and Excel (e.g. familiar with Pivot tables and formulae such as SUM, LOOKUP, IF etc.). A team player who can collaborate effectively with the capability of working independently. Ability to delegate and develop team members. Desirable but not essential skills/experience: Experience working in industry. Experience working in/with listed businesses. Experience in D365 accounting (or equivalent) software. Experience, or a particular interest, in tax technology and automation. Experience, or a particular interest, in Biotechnology businesses. We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare and an excellent starting salary. Based within beautiful, landscaped surroundings with tree lined walks, water features and a lake, all of which make for a wonderful working environment. If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. About Us Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries. Job Info Job Identification 2978 Job Category Finance & Payroll Posting Date 01/19/2026, 05:55 PM Job Schedule Full time Locations Oxford Science Park, OXFORD, OX4 4DQ, GB
Feb 27, 2026
Full time
Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries. Summary We have an opportunity for a permanent Tax Manager to join our team in Oxford supporting the group tax function and the business as it grows. The role is to manage corporate tax compliance and reporting for the global group. This is a hands on role in a dynamic, fast paced international group. This role would suit a qualified accountant or a tax specialist with a strong accounting base. We offer flexible working however, on average, we would wish for a minimum of three days per week in the office. Key Responsibilities: Alongside the Associate Director of Tax and Reporting into the Tax Director, duties will include: Oversight of corporate tax compliance process (outsourced) for the UK group and overseas subsidiaries; this involves managing filing and payment deadlines, liaising with the finance team to collate and deliver relevant data, making sure appropriate information is provided to advisors in good time and reviewing tax returns before submission. Assisting with aspects of corporate tax compliance (e.g. our R&D tax credit claim, where commercial understanding and extensive detailed tax analysis is required). Managing aspects of year end and interim group tax external reporting; areas of responsibility could include planning, liaising with finance team/advisors/auditors, completing tax workbooks and preparing disclosures. Managing transfer pricing compliance for the group; this involves managing requirements and deadlines, preparing transfer pricing master file and local files for relevant territories and reviewing transfer pricing calculations. Identifying process improvement opportunities and driving process excellence (including the use of technology, where appropriate). Involvement in tax related monthly management reporting (including balance sheet reconciliations, journal preparation and presentations). Tax administration activities (such as managing external advisor quotes, invoices, budgeting and accruals, raising purchase orders, filing tax authority correspondence etc.). Arranging the preparation of tax related forms and other returns (such as certificates of residency, withholding tax returns etc). Involvement with ad hoc tax research and projects (e.g. in relation to global expansion, patent box, tax efficiency and transfer pricing) which arise frequently in this rapidly growing group and the increasingly demanding compliance and governance environment. Assisting with group tax enquiries, as required. Managing personal development, keeping abreast of relevant tax law changes etc. Qualifications/Experience: Qualified accountant and tax specialist, with a minimum of 3 years post qualified tax experience. Good understanding of tax accounting and basic double entry bookkeeping. Strong attention to detail and a conscientious approach, being able to critically review your own work to minimise errors and highlight areas of uncertainty. Excellent organisational and project management skills. Ability to prioritise and work well under pressure, with good levels of judgement and pragmatism. Self motivated and proactive approach to work with a drive to improve current processes and create efficiencies. Confident communications skills (both written and verbal). Ability to utilise technology effectively and proficient with Microsoft Office applications, including Word, PowerPoint and Excel (e.g. familiar with Pivot tables and formulae such as SUM, LOOKUP, IF etc.). A team player who can collaborate effectively with the capability of working independently. Ability to delegate and develop team members. Desirable but not essential skills/experience: Experience working in industry. Experience working in/with listed businesses. Experience in D365 accounting (or equivalent) software. Experience, or a particular interest, in tax technology and automation. Experience, or a particular interest, in Biotechnology businesses. We offer outstanding benefits to include an attractive bonus, generous pension contributions, private healthcare and an excellent starting salary. Based within beautiful, landscaped surroundings with tree lined walks, water features and a lake, all of which make for a wonderful working environment. If you are looking to utilise your skills to really make a difference to humankind, then consider joining our team and apply today! Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. About Us Oxford Nanopore Technologies: Our goal is to bring the widest benefits to society through enabling the analysis of anything, by anyone, anywhere. The company has developed a new generation of nanopore-based sensing technology for faster, information rich, accessible and affordable molecular analysis. The first application is DNA/RNA sequencing, and the technology is in development for the analysis of other types of molecules including proteins. The technology is used to understand and characterise the biology of humans and diseases such as cancer, plants, animals, bacteria, viruses, and whole environments. With a thriving culture of ambition and strong innovation goals, Oxford Nanopore is a UK headquartered company with global operations and customers in more than 125 countries. Job Info Job Identification 2978 Job Category Finance & Payroll Posting Date 01/19/2026, 05:55 PM Job Schedule Full time Locations Oxford Science Park, OXFORD, OX4 4DQ, GB
Why we need this role We are seeking an experienced and highly capable Manager, Service Operations & Application Support to lead the operational support of more than 160 business applications across a global 24x7x365 operating environment. This senior leadership role oversees service operations, ITIL process maturity, automation, application support quality, and ensures all operational processes meet security, audit, governance, and compliance requirements. The role leads a team of 30 internal staff, including both managers and individual contributors, and manages €3M+ annual outsourced support contracts representing 200 vendor resources. The postholder must be hands on in optimising processes, improving workflows, and driving continuous improvement, while also setting strategy and defining service operations roadmaps. Key transformation priorities include automation, shift left adoption, unified capability building, and scaling user self service. This role requires an influential leader capable of building trusted partnerships with senior business stakeholders and delivering white glove support to executive leadership. What you will do Service Operations Leadership Lead global service operations supporting 160+ applications in a 24/7/365 environment. Define the Service Operations strategy and roadmap in alignment with business objectives. Own and mature ITIL processes (Incident, Request, Problem, Change, Knowledge, Service Level). Oversee Service Desk and all Tier 1 support services. Ensure operational processes fully comply with security, governance, audit, and regulatory requirements. Hands on optimisation of operational processes and continuous improvement initiatives. Application Support Ownership Govern L1/L2/L3 application support across internal teams and outsourced delivery partners. Ensure proactive, high quality support for business critical applications. Define escalation paths, runbooks, operating procedures, and global support models. Ensure application support practices align with security and compliance frameworks. Manage €1M+ annual outsourced Tier 2 application support contracts with 200 vendor resources. Establish structured governance, KPIs, dashboards, and improvement plans. Ensure outsourced partners deliver value, performance, quality, and compliance. Drive supplier accountability, cost optimisation, and continuous service improvement across all partners. Automation, Shift Left & Self Service Drive automation across service operations to reduce manual workload. Implement a shift left strategy to build capability at Tier 1 and Tier 2. Expand user self service through knowledge bases, automation workflows, and digital tools. Build unified, scalable multi skilled support teams globally. Service Excellence & Continuous Improvement Define SLAs, OLAs, KPIs, performance dashboards, and reporting. Act as senior escalation during incidents; provide timely stakeholder communication Participate in the Infrastructure Operations on-call rota to provide out-of-hours support for priority incidents. Analyse operational performance and drive continuous improvement across workflows, tools, and processes. Ensure strong compliance with governance, audit, and security requirements. Stakeholder & Executive Engagement Build strong relationships with application owners, business leaders, and functional stakeholders. Provide white glove support to senior leadership. Represent Service Operations in governance forums, service reviews, and technology leadership meetings. Lead, develop, and coach a team of 30 staff, including managers and individual contributors. Foster a culture of accountability, collaboration, empowerment, and continuous learning. Ensure the organisation, skills, and operating model align with strategic and operational goals. Drive performance management, succession planning, and talent development. Skills Building and Managing Teams Supervisory Leadership Infrastructure Design Project Management Education Bachelor's degree in relevant field such as Computer Science or Information Technology required Master's degree with focus on Information technology, or Technology Management, or related area, desirable What we offer you: Looking to make a mark? At Colt, you'll make a difference. Because around here, we empower people. We don't tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at 'Our People' site including our Empowered Women in Tech.
Feb 27, 2026
Full time
Why we need this role We are seeking an experienced and highly capable Manager, Service Operations & Application Support to lead the operational support of more than 160 business applications across a global 24x7x365 operating environment. This senior leadership role oversees service operations, ITIL process maturity, automation, application support quality, and ensures all operational processes meet security, audit, governance, and compliance requirements. The role leads a team of 30 internal staff, including both managers and individual contributors, and manages €3M+ annual outsourced support contracts representing 200 vendor resources. The postholder must be hands on in optimising processes, improving workflows, and driving continuous improvement, while also setting strategy and defining service operations roadmaps. Key transformation priorities include automation, shift left adoption, unified capability building, and scaling user self service. This role requires an influential leader capable of building trusted partnerships with senior business stakeholders and delivering white glove support to executive leadership. What you will do Service Operations Leadership Lead global service operations supporting 160+ applications in a 24/7/365 environment. Define the Service Operations strategy and roadmap in alignment with business objectives. Own and mature ITIL processes (Incident, Request, Problem, Change, Knowledge, Service Level). Oversee Service Desk and all Tier 1 support services. Ensure operational processes fully comply with security, governance, audit, and regulatory requirements. Hands on optimisation of operational processes and continuous improvement initiatives. Application Support Ownership Govern L1/L2/L3 application support across internal teams and outsourced delivery partners. Ensure proactive, high quality support for business critical applications. Define escalation paths, runbooks, operating procedures, and global support models. Ensure application support practices align with security and compliance frameworks. Manage €1M+ annual outsourced Tier 2 application support contracts with 200 vendor resources. Establish structured governance, KPIs, dashboards, and improvement plans. Ensure outsourced partners deliver value, performance, quality, and compliance. Drive supplier accountability, cost optimisation, and continuous service improvement across all partners. Automation, Shift Left & Self Service Drive automation across service operations to reduce manual workload. Implement a shift left strategy to build capability at Tier 1 and Tier 2. Expand user self service through knowledge bases, automation workflows, and digital tools. Build unified, scalable multi skilled support teams globally. Service Excellence & Continuous Improvement Define SLAs, OLAs, KPIs, performance dashboards, and reporting. Act as senior escalation during incidents; provide timely stakeholder communication Participate in the Infrastructure Operations on-call rota to provide out-of-hours support for priority incidents. Analyse operational performance and drive continuous improvement across workflows, tools, and processes. Ensure strong compliance with governance, audit, and security requirements. Stakeholder & Executive Engagement Build strong relationships with application owners, business leaders, and functional stakeholders. Provide white glove support to senior leadership. Represent Service Operations in governance forums, service reviews, and technology leadership meetings. Lead, develop, and coach a team of 30 staff, including managers and individual contributors. Foster a culture of accountability, collaboration, empowerment, and continuous learning. Ensure the organisation, skills, and operating model align with strategic and operational goals. Drive performance management, succession planning, and talent development. Skills Building and Managing Teams Supervisory Leadership Infrastructure Design Project Management Education Bachelor's degree in relevant field such as Computer Science or Information Technology required Master's degree with focus on Information technology, or Technology Management, or related area, desirable What we offer you: Looking to make a mark? At Colt, you'll make a difference. Because around here, we empower people. We don't tell you what to do. Instead, we employ people we trust, who come together across the globe to create intelligent solutions. Our global teams are full of ambitious, driven people, all working together towards one shared purpose: to put the power of the digital universe in the hands of our customers wherever, whenever and however they want. We give our people the opportunity to inspire and lead teams, and work on projects that connect people, cities, businesses, and ideas. We want you to help us change the world, for the better. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Most recently we have: Signed the UN Women Empowerment Principles which guide our Gender Action Plan Trained 60 (and growing) Colties to be Mental Health First Aiders Please speak with a member of our recruitment team if you require adjustments to our recruitment process to support you. For more information about our Inclusion and Diversity agenda, visit our DEI pages . Our benefits support you through all parts of life, for both physical and mental health. Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. A global network When you join Colt you become part of our global network. We are proud of our colleagues and the stories and experience they bring - take a look at 'Our People' site including our Empowered Women in Tech.
Vitae Financial Recruitment
Leighton Buzzard, Bedfordshire
Finance Manager Leighton Buzzard (4 days in the office, 1 from home) 55k - 65k+ Bonus and Benefits Our client, a dynamic and expanding UK-based organisation is entering an exciting new chapter, having achieved strong organic growth and now positioning itself for significant further expansion. With ambitious plans to substantially increase revenue over the next three years, the business is investing heavily in its infrastructure, technology and leadership capability to support this next stage. Operating across several active trading entities, the group is strengthening its internal structure to ensure it can scale effectively. As part of this evolution, elements of the transactional finance function are being transitioned to an overseas service partner. To complement this model, the company is looking to appoint a Finance Manager to lead UK-based financial activity and serve as a key member of the senior management team. This opportunity offers broad scope and meaningful responsibility. Reporting directly to the Directors, the successful individual will play a central role in shaping commercial performance and supporting strategic growth initiatives. This position sits at the heart of the business and goes far beyond traditional financial reporting. The Role Lead all UK finance operations, ensuring accurate and timely monthly reporting Produce management accounts with insightful commentary and performance analysis Oversee cash management, forecasting and banking relationships Support budgeting and forward planning processes Manage VAT submissions, statutory requirements and external audit relationships Supervise and optimise the performance of the outsourced finance provider Develop meaningful financial metrics and reporting tools for operational leaders Drive improvements across systems, controls and financial processes About You Fully qualified accountant (ACA, ACCA or CIMA) Experience within a growth-focused or owner-managed environment advantageous Proactive and hands-on, comfortable operating in a changing environment Commercially astute with strong stakeholder engagement skills AGY - Vitae Financial Recruitment We Exist To Be Different - Membership NOT Registration
Feb 27, 2026
Full time
Finance Manager Leighton Buzzard (4 days in the office, 1 from home) 55k - 65k+ Bonus and Benefits Our client, a dynamic and expanding UK-based organisation is entering an exciting new chapter, having achieved strong organic growth and now positioning itself for significant further expansion. With ambitious plans to substantially increase revenue over the next three years, the business is investing heavily in its infrastructure, technology and leadership capability to support this next stage. Operating across several active trading entities, the group is strengthening its internal structure to ensure it can scale effectively. As part of this evolution, elements of the transactional finance function are being transitioned to an overseas service partner. To complement this model, the company is looking to appoint a Finance Manager to lead UK-based financial activity and serve as a key member of the senior management team. This opportunity offers broad scope and meaningful responsibility. Reporting directly to the Directors, the successful individual will play a central role in shaping commercial performance and supporting strategic growth initiatives. This position sits at the heart of the business and goes far beyond traditional financial reporting. The Role Lead all UK finance operations, ensuring accurate and timely monthly reporting Produce management accounts with insightful commentary and performance analysis Oversee cash management, forecasting and banking relationships Support budgeting and forward planning processes Manage VAT submissions, statutory requirements and external audit relationships Supervise and optimise the performance of the outsourced finance provider Develop meaningful financial metrics and reporting tools for operational leaders Drive improvements across systems, controls and financial processes About You Fully qualified accountant (ACA, ACCA or CIMA) Experience within a growth-focused or owner-managed environment advantageous Proactive and hands-on, comfortable operating in a changing environment Commercially astute with strong stakeholder engagement skills AGY - Vitae Financial Recruitment We Exist To Be Different - Membership NOT Registration
Goodman Masson are currently working with a social housing organisation in London to recruit for an interim Compliance Manager. Pay Rate: £500 - £525 per day Umbrella About the Role: A leading property organisation is seeking an experienced Compliance Manager to lead the delivery of outsourced lift and electrical services across a diverse residential and communal property portfolio click apply for full job details
Feb 27, 2026
Contractor
Goodman Masson are currently working with a social housing organisation in London to recruit for an interim Compliance Manager. Pay Rate: £500 - £525 per day Umbrella About the Role: A leading property organisation is seeking an experienced Compliance Manager to lead the delivery of outsourced lift and electrical services across a diverse residential and communal property portfolio click apply for full job details
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Who are we looking for? As the Service Delivery Director you are accountable for defining front line customer service strategy for our Viator-Experiences business. Hands on leader to ensure an effortless customer resolution first time, every time. Responsible for booking assistance, booking tours and activities, supporting our travelers, Travel Agents and Merchant Partners. Hybrid working across our Oxford and London offices. Performance management of our front-line outsourced operations and point of contact for all business escalations managing in-house resolution teams. You will champion our operational excellence culture with a customer centric focus in all decision making. This role will enable our next-generation customer experience of removing customer friction, embedding AI-Tooling, developing customer self-solve solutions and ensuring fast, effortless processes. Operating in our fast-moving and highly competitive environment, part of a team that are embedded advocates for our customers in our behaviour and decision making to win our customers. At Tripadvisor we are customer first in all decision making. Key Responsibilities: Front Line Support Drive the strategy for customer first service delivery with omni-channel support with blended Vendor & In-house teams Define BPO performance strategy, defining measurable improvements for customer-sentiment and resolution Define service-solutions to reduce contact-propensity through product, policy and process improvement Strategic review of operational network and define 2-4yr operational footprint Experience Recovery Point of contact for all business escalations to resolve and retain our customers Stay connected to customer needs ensuring we win Elevated Knowledge Deliver exceptional front line team quality delivery, through team knowledge, process & product expertise Identify, build and evolve global training programs to enhance product knowledge and service capability. Stakeholder Management Take the lead on collaborating with business partners company wide to identify key customer improvement opportunities Build trusted relationships with internal business units (Product, Engineering, Commercial, Legal) and external vendors. Implement Service Excellence initiatives, projects and programs, measuring the uplift in customer sentiment Leadership & People Development Manage, coach, mentor and inspire a global team of service professionals. Build a pipeline of talent and succession plans with apprenticeships Foster a culture of accountability, collaboration, and innovation across geographies. Empower your people to execute at speed with an open mindset to elevate operations in a trusted environment Responsible for line of business budgets and finances Define project ROI investments Compensation strategy to resolve and retain Minimum Qualifications & Experience: Director+ level with 10+ years experience in Customer Operations, Service Excellence or CX Transformation Bachelor's degree or equivalent related experience Managed both Global Vendor BPO Operations and In-house escalation or resolution teams. Demonstrated success leading a team; previous experience leading Managers and Team Leads Strong commercial awareness, with the ability to balance resolution experience with efficiency Close-Loop resolution for product or process blockers causing customer friction with measured impact Relentless collaboration building strong stakeholder relationships to influence and execute Customer obsessed mindset, advocating for simplicity and putting yourself in the shoes of the customer Skills you should bring to the role: Traveler first: drive exceptional value and effortless resolution service-support (essential) Execution at speed: Challenge legacy processes, experiment, seeks to always improve (essential) Communication: strong influencing skills with ability to articulate issues to C-Level leadership (required) Strategic thinker: with strong influence skills and ability to leveraging data (required) Data Driven: Leverage data to identify improvement opportunities, A/B test mindset (required) Industry: Experience in a similar role within the Travel Industry (Preferred) Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work. Proven ability to operate effectively with a global-first mindset Job Location: Hybrid This role is a hybrid position that requires 2-3 days per week (here depending on ABW rules) in our London or Oxford office. What We Offer Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses "Work your way" with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like or as required by your team. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else's problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at . If you have any additional questions about careers at Tripadvisor you can email us at . We have all the answers!
Feb 27, 2026
Full time
The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We leverage our brands, technology, and capabilities to connect our global audience with partners through rich content, travel guidance, and two-sided marketplaces for experiences, accommodations, restaurants, and other travel categories. The subsidiaries of Tripadvisor, Inc. (Nasdaq: TRIP), include a portfolio of travel brands and businesses, including Tripadvisor, Viator, and TheFork. Who are we looking for? As the Service Delivery Director you are accountable for defining front line customer service strategy for our Viator-Experiences business. Hands on leader to ensure an effortless customer resolution first time, every time. Responsible for booking assistance, booking tours and activities, supporting our travelers, Travel Agents and Merchant Partners. Hybrid working across our Oxford and London offices. Performance management of our front-line outsourced operations and point of contact for all business escalations managing in-house resolution teams. You will champion our operational excellence culture with a customer centric focus in all decision making. This role will enable our next-generation customer experience of removing customer friction, embedding AI-Tooling, developing customer self-solve solutions and ensuring fast, effortless processes. Operating in our fast-moving and highly competitive environment, part of a team that are embedded advocates for our customers in our behaviour and decision making to win our customers. At Tripadvisor we are customer first in all decision making. Key Responsibilities: Front Line Support Drive the strategy for customer first service delivery with omni-channel support with blended Vendor & In-house teams Define BPO performance strategy, defining measurable improvements for customer-sentiment and resolution Define service-solutions to reduce contact-propensity through product, policy and process improvement Strategic review of operational network and define 2-4yr operational footprint Experience Recovery Point of contact for all business escalations to resolve and retain our customers Stay connected to customer needs ensuring we win Elevated Knowledge Deliver exceptional front line team quality delivery, through team knowledge, process & product expertise Identify, build and evolve global training programs to enhance product knowledge and service capability. Stakeholder Management Take the lead on collaborating with business partners company wide to identify key customer improvement opportunities Build trusted relationships with internal business units (Product, Engineering, Commercial, Legal) and external vendors. Implement Service Excellence initiatives, projects and programs, measuring the uplift in customer sentiment Leadership & People Development Manage, coach, mentor and inspire a global team of service professionals. Build a pipeline of talent and succession plans with apprenticeships Foster a culture of accountability, collaboration, and innovation across geographies. Empower your people to execute at speed with an open mindset to elevate operations in a trusted environment Responsible for line of business budgets and finances Define project ROI investments Compensation strategy to resolve and retain Minimum Qualifications & Experience: Director+ level with 10+ years experience in Customer Operations, Service Excellence or CX Transformation Bachelor's degree or equivalent related experience Managed both Global Vendor BPO Operations and In-house escalation or resolution teams. Demonstrated success leading a team; previous experience leading Managers and Team Leads Strong commercial awareness, with the ability to balance resolution experience with efficiency Close-Loop resolution for product or process blockers causing customer friction with measured impact Relentless collaboration building strong stakeholder relationships to influence and execute Customer obsessed mindset, advocating for simplicity and putting yourself in the shoes of the customer Skills you should bring to the role: Traveler first: drive exceptional value and effortless resolution service-support (essential) Execution at speed: Challenge legacy processes, experiment, seeks to always improve (essential) Communication: strong influencing skills with ability to articulate issues to C-Level leadership (required) Strategic thinker: with strong influence skills and ability to leveraging data (required) Data Driven: Leverage data to identify improvement opportunities, A/B test mindset (required) Industry: Experience in a similar role within the Travel Industry (Preferred) Demonstrated ability to use AI tools to improve efficiency, quality, and decision-making in day-to-day work. Proven ability to operate effectively with a global-first mindset Job Location: Hybrid This role is a hybrid position that requires 2-3 days per week (here depending on ABW rules) in our London or Oxford office. What We Offer Competitive compensation packages (routinely benchmarked against the latest industry data), including base salary and annual bonuses "Work your way" with flexibility to suit your lifestyle. Tripadvisor Group takes a remote-friendly approach to collaboration across a worldwide team, with the option to join on-site as often as you'd like or as required by your team. Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work. Donation matching. Give back? Give more! We match qualifying charitable donations annually. Tuition assistance. Want to level up your career? We love to hear it! Receive annual support for qualified programs. Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel, wellness, or whatever suits you. Travel perks. We believe that travel is employee development, so we provide discounts and more. Employee assistance program. We're here for you with resources and programs to help you through life's challenges. Health benefits. We offer great coverage and competitive premiums. We exist to create value for our customer, the traveler. We enable our suppliers and partners to unlock this value. Their collective behaviors and insights are what drives us. Execution is our edge We act fast, experiment, learn from failure, iterate, and improve the solutions of tomorrow across every aspect of our business. Our execution is agile, data-driven, prioritised, and built to scale. We assume no problem is someone else's problem and finish what can be done today, knowing tomorrow will bring fresh challenges. We succeed together The best outcomes are driven by empathic, humble, and diverse subject matter experts working toward shared goals. We collaborate relentlessly, challenge assumptions, give actionable feedback, and set each other up for success through empowered teams with a clear charter. We transparently take ownership of our growth, individually and as a team. We celebrate the quality of our effort, our learnings, and our collective achievements. We strive to create an accessible and inclusive experience for all candidates. If you need a reasonable accommodation during the application or the recruiting process, please make sure to reach out to your individual recruiter or our team at . If you have any additional questions about careers at Tripadvisor you can email us at . We have all the answers!
