Our Mission Crimson Education is a global EdTech company helping students unlock their full potential and gain admission to the world's top universities. Through expert mentorship, individualized strategy, and project-based learning, we develop the skills and experiences elite colleges want to see. Our Enrichment products sit at the heart of that mission by matching students with world-class mentors, tutors, and subject experts. Position Overview As Head of Recruitment for Enrichment Products, you will own end-to-end talent acquisition and talent operations for Crimson's Enrichment vertical. This is a hands-on leadership role combining strategic workforce planning with day-to-day execution across multiple products and global markets. You will build and maintain a high-quality, globally distributed pool of mentors/tutors/consultants, ensuring coverage for core subjects and urgent niche needs, including Premier/VVIP-level experts. You will also own critical enabling processes that directly impact delivery quality: contracts, onboarding completion, compliance workflows, pipeline hygiene, and cross-product coordination, and partner with Product GMs, Ops Heads, and the central People team to scale sustainably. This is a full-time position, either fully remote or based in one of Crimson's offices worldwide. Key Responsibilities Cross-Product Recruitment Leadership Own the global recruitment roadmap across Enrichment products, balancing BAU pipeline management with hiring sprints for urgent gaps. Run quarterly/monthly forecasting with Product GMs/Ops leads; translate demand into hiring plans by subject, region, language, and seniority. Standardize job descriptions, role requirements, outreach assets, and interview scorecards across products. Manage full-cycle recruiting, including high-volume tutor pipelines and niche expert roles. Drive an escalation model: define what can be handled by recruiters vs what requires senior approval (rates, rejections, exceptions). Premier Hiring Personally lead sourcing and closing for Premier/VVIP mentor requests (e.g., rare disciplines, senior academics, licensed professionals). Build proactive benches for historically hard-to-fill domains. Protect conversion by ensuring fast response times and tight coordination with sales/ops on premium candidates. Operational Ownership Oversee contracts (generation, edits, exception handling) and ensure clear handoffs to signature and activation. Oversee account setup, systems access (where applicable) and ensure mentors complete all onboarding steps. Own onboarding completion tracking and follow-up loops Maintain pipeline hygiene and reporting: trackers/ATS are accurate, stages current, next steps assigned, and stakeholders updated. Stakeholder Management & Cross-Functional Coordination Partner closely with Product GMs, Operations Heads, and other teams to clarify role specifications and prioritize urgent requests. Run recurring alignment cadences (weekly hiring calls where needed) and manage expectations when requirements are constrained. Collaborate with the People/Legal teams to improve workflows and maintain compliance (e.g., background/criminal check SOP alignment, contractor requirements). Systems, Process, and Quality Improvement Own and continuously improve the recruiting tech stack and process (ATS/trackers, sourcing tooling, templates, reporting). Implement scalable onboarding and cross-product consistency (unified onboarding standards, checklists, training expectations). Build lightweight QA loops: mentor utilization visibility, repeat-gap prevention, and feedback into sourcing/requirements. Skills & Experience You'll Need 3+ years in recruitment/talent acquisition OR demonstrated success in high-volume outreach, relationship management, and talent matching Demonstrated success hiring across time zones; comfort sourcing senior experts (academia, industry, licensed professionals) Strong stakeholder management: ability to clarify requirements, push back professionally, and drive decisions quickly. Excellent operational rigor: process ownership, tracker hygiene, and reporting discipline. Strong sourcing capability and ability to run structured outreach sprints. Highly organized, calm under pressure, and able to prioritize across many concurrent pipelines. What Success Looks Like No critical mentor shortages across products, including premium/Premier requests. Time-to-fill and time-to-shortlist targets consistently met for BAU and urgent roles. Onboarding completion rate improves; fewer "hired but not activated" mentors. Quality bar maintained: high stakeholder satisfaction, strong student outcomes, low mismatch rates. Recruiting team runs with strong hygiene: clear dashboards, accurate trackers, predictable throughput. Product leaders view Recruitment as a strategic partner that prevents problems, not a reactive service desk. Nice to Have Experience in education, tutoring, mentoring marketplaces, or expert networks. Experience building scalable recruiting operations. Comfort with basic analytics.
Feb 28, 2026
Full time
Our Mission Crimson Education is a global EdTech company helping students unlock their full potential and gain admission to the world's top universities. Through expert mentorship, individualized strategy, and project-based learning, we develop the skills and experiences elite colleges want to see. Our Enrichment products sit at the heart of that mission by matching students with world-class mentors, tutors, and subject experts. Position Overview As Head of Recruitment for Enrichment Products, you will own end-to-end talent acquisition and talent operations for Crimson's Enrichment vertical. This is a hands-on leadership role combining strategic workforce planning with day-to-day execution across multiple products and global markets. You will build and maintain a high-quality, globally distributed pool of mentors/tutors/consultants, ensuring coverage for core subjects and urgent niche needs, including Premier/VVIP-level experts. You will also own critical enabling processes that directly impact delivery quality: contracts, onboarding completion, compliance workflows, pipeline hygiene, and cross-product coordination, and partner with Product GMs, Ops Heads, and the central People team to scale sustainably. This is a full-time position, either fully remote or based in one of Crimson's offices worldwide. Key Responsibilities Cross-Product Recruitment Leadership Own the global recruitment roadmap across Enrichment products, balancing BAU pipeline management with hiring sprints for urgent gaps. Run quarterly/monthly forecasting with Product GMs/Ops leads; translate demand into hiring plans by subject, region, language, and seniority. Standardize job descriptions, role requirements, outreach assets, and interview scorecards across products. Manage full-cycle recruiting, including high-volume tutor pipelines and niche expert roles. Drive an escalation model: define what can be handled by recruiters vs what requires senior approval (rates, rejections, exceptions). Premier Hiring Personally lead sourcing and closing for Premier/VVIP mentor requests (e.g., rare disciplines, senior academics, licensed professionals). Build proactive benches for historically hard-to-fill domains. Protect conversion by ensuring fast response times and tight coordination with sales/ops on premium candidates. Operational Ownership Oversee contracts (generation, edits, exception handling) and ensure clear handoffs to signature and activation. Oversee account setup, systems access (where applicable) and ensure mentors complete all onboarding steps. Own onboarding completion tracking and follow-up loops Maintain pipeline hygiene and reporting: trackers/ATS are accurate, stages current, next steps assigned, and stakeholders updated. Stakeholder Management & Cross-Functional Coordination Partner closely with Product GMs, Operations Heads, and other teams to clarify role specifications and prioritize urgent requests. Run recurring alignment cadences (weekly hiring calls where needed) and manage expectations when requirements are constrained. Collaborate with the People/Legal teams to improve workflows and maintain compliance (e.g., background/criminal check SOP alignment, contractor requirements). Systems, Process, and Quality Improvement Own and continuously improve the recruiting tech stack and process (ATS/trackers, sourcing tooling, templates, reporting). Implement scalable onboarding and cross-product consistency (unified onboarding standards, checklists, training expectations). Build lightweight QA loops: mentor utilization visibility, repeat-gap prevention, and feedback into sourcing/requirements. Skills & Experience You'll Need 3+ years in recruitment/talent acquisition OR demonstrated success in high-volume outreach, relationship management, and talent matching Demonstrated success hiring across time zones; comfort sourcing senior experts (academia, industry, licensed professionals) Strong stakeholder management: ability to clarify requirements, push back professionally, and drive decisions quickly. Excellent operational rigor: process ownership, tracker hygiene, and reporting discipline. Strong sourcing capability and ability to run structured outreach sprints. Highly organized, calm under pressure, and able to prioritize across many concurrent pipelines. What Success Looks Like No critical mentor shortages across products, including premium/Premier requests. Time-to-fill and time-to-shortlist targets consistently met for BAU and urgent roles. Onboarding completion rate improves; fewer "hired but not activated" mentors. Quality bar maintained: high stakeholder satisfaction, strong student outcomes, low mismatch rates. Recruiting team runs with strong hygiene: clear dashboards, accurate trackers, predictable throughput. Product leaders view Recruitment as a strategic partner that prevents problems, not a reactive service desk. Nice to Have Experience in education, tutoring, mentoring marketplaces, or expert networks. Experience building scalable recruiting operations. Comfort with basic analytics.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Refuge Worker to play a pivotal role in our Domestic Abuse Service in Merton. Sounds great, what will I be doing? We are looking for passionate individuals to provide intensive casework, support, and day-to-day guidance for women in our services. You'll play a vital role in delivering safety advice and information, including around domestic abuse and independent living, while co-producing personalised Support and Safety Plans that build on each woman's strengths and goals. Your work will include liaising with statutory bodies such as Social Services to ensure safeguarding responsibilities are met, supporting housing needs and move-on accommodation, and facilitating empowering social activities and workshops that promote confidence, self-esteem, and assertiveness. At the heart of this role is The Hestia Approach a commitment to co-production and recovery. You'll work in true partnership with service users, helping them shape the support they receive, whether through peer networks, community groups, or local events. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for Applicants should have experience supporting individuals with diverse and complex needs, including mental health issues and substance misuse. This includes delivering high-quality floating or outreach support, developing support plans, conducting risk assessments, and liaising with external professionals. Knowledge of safeguarding, welfare benefits, housing legislation, and the ability to accurately record casework using computer systems is essential. The role also requires the ability to work independently in the community and travel throughout the borough. Please note: This role is open to female applicants only, in accordance with Schedule 9 (1a) of the Equality Act 2010. When will I be working? You will be working between the hours on 9am - 5.18pm, Monday to Friday Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Feb 26, 2026
Full time
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Refuge Worker to play a pivotal role in our Domestic Abuse Service in Merton. Sounds great, what will I be doing? We are looking for passionate individuals to provide intensive casework, support, and day-to-day guidance for women in our services. You'll play a vital role in delivering safety advice and information, including around domestic abuse and independent living, while co-producing personalised Support and Safety Plans that build on each woman's strengths and goals. Your work will include liaising with statutory bodies such as Social Services to ensure safeguarding responsibilities are met, supporting housing needs and move-on accommodation, and facilitating empowering social activities and workshops that promote confidence, self-esteem, and assertiveness. At the heart of this role is The Hestia Approach a commitment to co-production and recovery. You'll work in true partnership with service users, helping them shape the support they receive, whether through peer networks, community groups, or local events. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for Applicants should have experience supporting individuals with diverse and complex needs, including mental health issues and substance misuse. This includes delivering high-quality floating or outreach support, developing support plans, conducting risk assessments, and liaising with external professionals. Knowledge of safeguarding, welfare benefits, housing legislation, and the ability to accurately record casework using computer systems is essential. The role also requires the ability to work independently in the community and travel throughout the borough. Please note: This role is open to female applicants only, in accordance with Schedule 9 (1a) of the Equality Act 2010. When will I be working? You will be working between the hours on 9am - 5.18pm, Monday to Friday Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
Location : Worthing/Home Hybrid working Job Type : Full time, Full time (potential for compressed/reduced hours) Contract Type : Permanent Salary : £50,000 - £55,000 - dependent on experience About their organisation Our client is a mental health charity which has been supporting the mental health of all people across West Sussex for over 50 years. Rooted in their local communities and mental health partnerships, their 150 colleagues collaborate to build inclusive and empowering mental health services, reduce barriers to support and campaign to improve services and promote understanding. They also have a national voice through their membership. 2025 was the first year of their new ambitious 5-year strategy, Building Resilient Communities Together . This builds on their accomplished track record of achievement, growth and partnership working and points the way for them to develop and enhance their services, their teams and their ways of working. The role Right now, they are seeking a Head of Finance & Resources to join their senior leadership team and help them deliver on that mission. Your responsibilities will span finance, IT and premises and your brief will be to develop and deliver the insights, systems and processes that will enable them to grow and innovate. This is a hands on role combining conscientious oversight, strategic impact and excellent communications skills to engage with and support the Trustee Board, senior leadership and delivery teams. About you Firstly, you will be passionate about making a real difference in people s lives. They are all here to ensure that everyone experiencing mental health challenges get the support they need. You will also be: • Professionally qualified, or be qualified by wide experience in financial management • Experienced in leading a finance and resources function within the charity sector, or able to evidence directly transferable knowledge and skills • Experienced in preparing financial plans and budgets, against which performance can be assessed, and in supporting sustainable business development/growth with financial modelling • Experienced with systems, processes and controls of core finance operations including sales administration, treasury, cash flow management, VAT, statutory reporting and payroll • Demonstrate understanding of the financial reporting requirements of Companies House, the Charity Commission, Inland Revenue and other key financial agencies. • Be able to provide leadership and management of an outsourced IT services provider • Be flexible, able to operate independently, collaborate effectively to support and influence Trustees, the leadership team and non-financial colleagues with practical financial insights and guidance • Be resilient and able to prioritise effectively and work with accuracy and to agreed timelines • Be highly numerate with advanced Excel skills. Experience with Sage (or similar cloud-based system) would be an advantage • Have strong problem-solving and communication skills • Be committed to the mission and values of their organisation How to apply Please apply by submitting your CV and a cover letter both in Word doc format. Please use the cover letter (max 2 pages) as an opportunity to outline your interest and how you meet the role requirements. You are welcome to send your cover letter in writing, or as a video or audio clip, alongside your CV. They want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application or interview process, please contact them so they can support you appropriately. The closing date for applications is March . Shortlisting interviews will take place shortly after by Teams and shortlisted candidates will have interviews at their offices on March 24 and . Our client is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. It is important to them that anyone in West Sussex is able to get support. So their work includes outreach to ensure those who most need them know about them and feel able to ask for help. They provide support for children, young people, adults, older people, parents, carers and families, and specialist support for the LGBTQIA+ and resettled refugee communities. You may also have experience in the following: Head of Finance, Director of Finance, Head of Finance & Resources, Finance Director (Charity), Charity Finance Manager, Head of Corporate Services, Director of Resources, Chief Finance Officer (CFO), Finance & Operations Director, Head of Business Support Services, Head of Finance and Operations, Financial Controller (Charity Sector), Finance Lead (Non-Profit), Director of Finance & IT, Head of Finance (Third Sector) REF-
Feb 20, 2026
Full time
Location : Worthing/Home Hybrid working Job Type : Full time, Full time (potential for compressed/reduced hours) Contract Type : Permanent Salary : £50,000 - £55,000 - dependent on experience About their organisation Our client is a mental health charity which has been supporting the mental health of all people across West Sussex for over 50 years. Rooted in their local communities and mental health partnerships, their 150 colleagues collaborate to build inclusive and empowering mental health services, reduce barriers to support and campaign to improve services and promote understanding. They also have a national voice through their membership. 2025 was the first year of their new ambitious 5-year strategy, Building Resilient Communities Together . This builds on their accomplished track record of achievement, growth and partnership working and points the way for them to develop and enhance their services, their teams and their ways of working. The role Right now, they are seeking a Head of Finance & Resources to join their senior leadership team and help them deliver on that mission. Your responsibilities will span finance, IT and premises and your brief will be to develop and deliver the insights, systems and processes that will enable them to grow and innovate. This is a hands on role combining conscientious oversight, strategic impact and excellent communications skills to engage with and support the Trustee Board, senior leadership and delivery teams. About you Firstly, you will be passionate about making a real difference in people s lives. They are all here to ensure that everyone experiencing mental health challenges get the support they need. You will also be: • Professionally qualified, or be qualified by wide experience in financial management • Experienced in leading a finance and resources function within the charity sector, or able to evidence directly transferable knowledge and skills • Experienced in preparing financial plans and budgets, against which performance can be assessed, and in supporting sustainable business development/growth with financial modelling • Experienced with systems, processes and controls of core finance operations including sales administration, treasury, cash flow management, VAT, statutory reporting and payroll • Demonstrate understanding of the financial reporting requirements of Companies House, the Charity Commission, Inland Revenue and other key financial agencies. • Be able to provide leadership and management of an outsourced IT services provider • Be flexible, able to operate independently, collaborate effectively to support and influence Trustees, the leadership team and non-financial colleagues with practical financial insights and guidance • Be resilient and able to prioritise effectively and work with accuracy and to agreed timelines • Be highly numerate with advanced Excel skills. Experience with Sage (or similar cloud-based system) would be an advantage • Have strong problem-solving and communication skills • Be committed to the mission and values of their organisation How to apply Please apply by submitting your CV and a cover letter both in Word doc format. Please use the cover letter (max 2 pages) as an opportunity to outline your interest and how you meet the role requirements. You are welcome to send your cover letter in writing, or as a video or audio clip, alongside your CV. They want you to have every opportunity to demonstrate your skills, ability and potential. If you have a disability or require reasonable adjustments during the application or interview process, please contact them so they can support you appropriately. The closing date for applications is March . Shortlisting interviews will take place shortly after by Teams and shortlisted candidates will have interviews at their offices on March 24 and . Our client is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. It is important to them that anyone in West Sussex is able to get support. So their work includes outreach to ensure those who most need them know about them and feel able to ask for help. They provide support for children, young people, adults, older people, parents, carers and families, and specialist support for the LGBTQIA+ and resettled refugee communities. You may also have experience in the following: Head of Finance, Director of Finance, Head of Finance & Resources, Finance Director (Charity), Charity Finance Manager, Head of Corporate Services, Director of Resources, Chief Finance Officer (CFO), Finance & Operations Director, Head of Business Support Services, Head of Finance and Operations, Financial Controller (Charity Sector), Finance Lead (Non-Profit), Director of Finance & IT, Head of Finance (Third Sector) REF-
Confederation of Service Charities
Cambridge, Cambridgeshire
Scotty's Little Soldiers - Head of Casework(START Programme) Applicants must be located within 2 hours travelling distance of Cambridge City. Salary: 39,000 to 45,000 (Dependent on experience.) Type: Full-time, permanent. Team: Families Team Directly Supported By: Head of Service The Charity and Our Vision. For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people. We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection. Role Mission. To lead the creation and delivery of Scotty's new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. This is a hands on, pioneering role. You'll help shape the infrastructure, recruit and lead a small squad of caseworkers, and ensure that everyone in the bereaved military community receives compassionate, personalised, and well coordinated support. The key responsibilities of this role are: Service Design & Delivery Working closely with the Head of Service, lead the operational planning and phased rollout of the START Programme Develop and refine service model, workflows, triage criteria, and beneficiary journeys Own the SPOC offer, ensuring clear onboarding, needs assessments, support plans, and follow up Ensure the service is trauma informed, inclusive, and responsive to beneficiary feedback Manage your own caseload alongside Programme Head responsibilities. Help recruit and then directly support 1 initial caseworker (with potential to grow team in 2027 depending on demand) Provide coaching, oversight, and reflective practice opportunities for squad members Create a strong squad culture that reflects The Scotty's Way and encourages personal growth Lead START Programme Daily Huddles Build strong referral pathways with external organisations (military & non military charities, NHS, social care) Become the charity's expert on navigating entitlements for the bereaved community. Work collaboratively with other Programme leads to ensure consistency, shared learning & efficient internal referrals Support the Head of Service in forming partnerships that enhance START's offer Monitoring & Evaluation Track and report on beneficiary engagement, support outcomes, and follow up actions Use insights, working with the Head of Research & Impact, to adapt and improve the service over time Ensure CRM records are complete, accurate, and used to inform delivery decisions Contribution to Charity-Wide Goals Feed into cross functional projects including Outreach, Fundraising, and Strategy Act as a representative of Scotty's at sector events or external meetings where appropriate Support content development by sharing anonymised stories, insights, and themes The 30-day goals for this role are: Built a deep understanding of Scotty's mission, our audience, the services we provide, and strategic direction. Worked closely with the Head of SUPPORT to understand the history of Scotty's helping families navigate entitlements, including reviewing current and recent cases. Began to map the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme. The 60-day goals for this role are: Scoped and met with key stakeholders. Worked with Head of Service to map the new casework (START) programme and beneficiary journeys. Worked with the Head of Service and the Head of Impact to ensure that processes are in place to monitor the outcomes and impact of the new START Programme. With the Head of Service, supported the design of a light CRM for initial use in START casework. Drafted all other necessary processes and procedures for casework including safeguarding, triage, wait time limits etc. Drafted a training plan for new START caseworkers. The 90-day goals for this role are: Launched the new START Programme. Built strong partner networks for any needed referrals or information gathering to support casework. Created a road map of future Programme releases (e.g. new services within the programme, themes, cohort specific activities etc). About You: Must-Have Experience in service delivery, casework, or personalised support services Ability to lead a new programme from concept to delivery Strong team leadership and relationship building skills Excellent organisational and communication skills Nice-to-Have Familiarity with military family life or bereavement support Background in adult mental health, social care or wellbeing services Experience in service co design with users or lived experience groups Safeguarding knowledge or training Additional Information The role may require occasional evening or weekend work Enhanced DBS check required Travel will be required to events and team training days The Scotty's Way At Scotty's, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty's Way, rooted in our four core values: Families Come First Everyone a Supporter, Every Supporter a VIP Love What You Do Remember, Every Day Our values are further supported by our four non negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours. To Apply: Please submit your CV, along with a covering letter detailing your experience and what excites you about this role, to: . Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16 January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview. Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic. We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
Feb 03, 2026
Full time
Scotty's Little Soldiers - Head of Casework(START Programme) Applicants must be located within 2 hours travelling distance of Cambridge City. Salary: 39,000 to 45,000 (Dependent on experience.) Type: Full-time, permanent. Team: Families Team Directly Supported By: Head of Service The Charity and Our Vision. For over 15 years, Scotty's Little Soldiers has been supporting children and young people who have been bereaved of a parent who served in the British Armed Forces. We are about to embark on an exciting journey which will see the charity evolve to support anyone affected by a military-connected bereavement and ultimately empower a community of more than 25,000 bereaved individuals and their families by 2035. Founded in 2010 by Nikki Scott following the death of her husband, Corporal Lee Scott, the charity currently offers a unique blend of emotional, practical, and educational support to over 750 young people. We are proud of our vibrant, non-traditional culture, which puts the needs of bereaved children and young people at the heart of everything we do. We embrace innovative approaches, are committed to creating smiles and believe in the power of community, resilience, and connection. Role Mission. To lead the creation and delivery of Scotty's new navigating entitlements casework (START) Programme, a single point of contact service designed to support anyone affected by military-connected bereavement. This is a hands on, pioneering role. You'll help shape the infrastructure, recruit and lead a small squad of caseworkers, and ensure that everyone in the bereaved military community receives compassionate, personalised, and well coordinated support. The key responsibilities of this role are: Service Design & Delivery Working closely with the Head of Service, lead the operational planning and phased rollout of the START Programme Develop and refine service model, workflows, triage criteria, and beneficiary journeys Own the SPOC offer, ensuring clear onboarding, needs assessments, support plans, and follow up Ensure the service is trauma informed, inclusive, and responsive to beneficiary feedback Manage your own caseload alongside Programme Head responsibilities. Help recruit and then directly support 1 initial caseworker (with potential to grow team in 2027 depending on demand) Provide coaching, oversight, and reflective practice opportunities for squad members Create a strong squad culture that reflects The Scotty's Way and encourages personal growth Lead START Programme Daily Huddles Build strong referral pathways with external organisations (military & non military charities, NHS, social care) Become the charity's expert on navigating entitlements for the bereaved community. Work collaboratively with other Programme leads to ensure consistency, shared learning & efficient internal referrals Support the Head of Service in forming partnerships that enhance START's offer Monitoring & Evaluation Track and report on beneficiary engagement, support outcomes, and follow up actions Use insights, working with the Head of Research & Impact, to adapt and improve the service over time Ensure CRM records are complete, accurate, and used to inform delivery decisions Contribution to Charity-Wide Goals Feed into cross functional projects including Outreach, Fundraising, and Strategy Act as a representative of Scotty's at sector events or external meetings where appropriate Support content development by sharing anonymised stories, insights, and themes The 30-day goals for this role are: Built a deep understanding of Scotty's mission, our audience, the services we provide, and strategic direction. Worked closely with the Head of SUPPORT to understand the history of Scotty's helping families navigate entitlements, including reviewing current and recent cases. Began to map the key stakeholders, partners and organisations (including statutory, charitable and others) for casework in the START Programme. The 60-day goals for this role are: Scoped and met with key stakeholders. Worked with Head of Service to map the new casework (START) programme and beneficiary journeys. Worked with the Head of Service and the Head of Impact to ensure that processes are in place to monitor the outcomes and impact of the new START Programme. With the Head of Service, supported the design of a light CRM for initial use in START casework. Drafted all other necessary processes and procedures for casework including safeguarding, triage, wait time limits etc. Drafted a training plan for new START caseworkers. The 90-day goals for this role are: Launched the new START Programme. Built strong partner networks for any needed referrals or information gathering to support casework. Created a road map of future Programme releases (e.g. new services within the programme, themes, cohort specific activities etc). About You: Must-Have Experience in service delivery, casework, or personalised support services Ability to lead a new programme from concept to delivery Strong team leadership and relationship building skills Excellent organisational and communication skills Nice-to-Have Familiarity with military family life or bereavement support Background in adult mental health, social care or wellbeing services Experience in service co design with users or lived experience groups Safeguarding knowledge or training Additional Information The role may require occasional evening or weekend work Enhanced DBS check required Travel will be required to events and team training days The Scotty's Way At Scotty's, our personal performance is only 50% of what success looks like. Our culture is equally important. When you join our team, you sign up to The Scotty's Way, rooted in our four core values: Families Come First Everyone a Supporter, Every Supporter a VIP Love What You Do Remember, Every Day Our values are further supported by our four non negotiable behaviours of Show Respect, Speak Up, Take Ownership and Actively Collaborate. We are looking for an individual who embodies these values and behaviours. To Apply: Please submit your CV, along with a covering letter detailing your experience and what excites you about this role, to: . Please ensure you clearly annotate which role you are applying for in the email title. Closing date: Friday 16 January. Due to resource and time constraints, we are unfortunately unable to provide feedback for every application received and will only contact candidates shortlisted for interview. Thank you for your interest in joining our team, we are an equal opportunities employer, we are committed to creating a diverse and inclusive workplace where all employees are treated with respect and given equal opportunities for employment and advancement. We do not discriminate based on race, colour, religion, gender, sexual orientation, age, disability or any other protected characteristic. We encourage all qualified individuals to apply for employment within our charity, and we provide a fair and inclusive recruitment process for all candidates.
