Flannery Plant Hire (Oval) Ltd.
Birmingham, Staffordshire
Regional Health & Safety Lead Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements. As the Regional Health and Safety Lead at Flannery Plant Hire, you will be responsible for promoting a culture of safety across all aspects of our operations within your assigned region. You will play a critical role in ensuring compliance with health and safety regulations and driving the continuous improvement of our safety practices. You will work closely with management, employees, and contractors to identify and mitigate potential risks, delivering training and educational programs, and fostering a safe working environment. Key Responsibilities: Monitor and enforce compliance with health and safety regulations across all Flannery Plant Hire sites within the assigned region. Conduct daily and regular site inspections and audits to identify potential hazards and ensure compliance with health and safety standards. Proactively identify and evaluate risks and develop and implement strategies to mitigate them. Support the Health and Safety Manager in developing and implementation, health and safety policies, procedures, and programs to ensure compliance with legal requirements and industry best practices. Provide guidance and support to site foreman and staff in implementing and managing effective health and safety systems. Conduct investigations into accidents, incidents, and near-misses, identifying root causes and implementing corrective actions to prevent recurrence. Deliver health and safety training programs to employees and contractors, ensuring awareness and understanding of safe working practices and procedures. Keep up to date with changes in legislation, regulations, and industry standards, and provide guidance on the implications for Flannery Plant Hire. Participate and support the Health and Safety Manager in the development and review of risk assessments and method statements, ensuring they are accurate, up to date, and effectively communicated to relevant stakeholders. Collaborate with the Regional Operations Manager and Senior Directors and other regional teams to identify health and safety improvement opportunities, sharing best practices and lessons learned. Establish and maintain relationships with relevant external organisations, such as regulatory bodies, industry associations and clients, representing Flannery Plant Hire's commitment to health and safety. Provide guidance and support during client visits and inspections related to health and safety matters. Assist in the investigation and resolution of health and safety complaints and concerns raised by employees, customers, or regulatory bodies. Qualifications and Experience: Professional certification in Health and Safety (e.g., NEBOSH or equivalent) would be desirable but is not essential. For the right candidate Flannery would be willing to pay for professional certification. At least 5 years of experience in a construction or plant hire industry. In-depth knowledge of health and safety, on tool knowledge, regulations, and best practices. Strong understanding of a construction yard/depot operations and methodologies. Experience in conducting investigations into accidents/incidents and developing and implementing corrective actions is desirable but not essential. Excellent communication and interpersonal skills, with the ability to effectively train and influence employees at all levels of the organisation. Strong organisational and problem-solving skills, with the ability to prioritise and manage multiple tasks simultaneously. Ability to work autonomously and collaboratively as part of a team. Proficiency in Microsoft Office Suite. A valid driver's license is required, as travel to various sites within the region is necessary. Benefits: Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience. Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance. Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career. Employee Assistance Program: Access to free, confidential support services for personal and work related issues. Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco friendly working environment. Modern Equipment: Work with the best and latest plant and machinery in the industry. Team Oriented Culture: Be part of a supportive and collaborative team that values each member's contribution. Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs. Flannery Plant Hire is committed to providing a safe and healthy working environment for all employees and contractors. The Regional Health and Safety Lead will play a pivotal role in achieving this goal, ensuring compliance with regulations, identifying risks, and establishing best practices. If you are a passionate and knowledgeable health and safety professional with a desire to make a difference, we invite you to apply for this exciting opportunity. At Flannery Plant Hire, we value diversity and are an equal opportunity employer. We encourage applications from all qualified individuals regardless of race, colour, religion, gender, sexual orientation, age, marital status, or disability.
Apr 05, 2026
Full time
Regional Health & Safety Lead Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements. As the Regional Health and Safety Lead at Flannery Plant Hire, you will be responsible for promoting a culture of safety across all aspects of our operations within your assigned region. You will play a critical role in ensuring compliance with health and safety regulations and driving the continuous improvement of our safety practices. You will work closely with management, employees, and contractors to identify and mitigate potential risks, delivering training and educational programs, and fostering a safe working environment. Key Responsibilities: Monitor and enforce compliance with health and safety regulations across all Flannery Plant Hire sites within the assigned region. Conduct daily and regular site inspections and audits to identify potential hazards and ensure compliance with health and safety standards. Proactively identify and evaluate risks and develop and implement strategies to mitigate them. Support the Health and Safety Manager in developing and implementation, health and safety policies, procedures, and programs to ensure compliance with legal requirements and industry best practices. Provide guidance and support to site foreman and staff in implementing and managing effective health and safety systems. Conduct investigations into accidents, incidents, and near-misses, identifying root causes and implementing corrective actions to prevent recurrence. Deliver health and safety training programs to employees and contractors, ensuring awareness and understanding of safe working practices and procedures. Keep up to date with changes in legislation, regulations, and industry standards, and provide guidance on the implications for Flannery Plant Hire. Participate and support the Health and Safety Manager in the development and review of risk assessments and method statements, ensuring they are accurate, up to date, and effectively communicated to relevant stakeholders. Collaborate with the Regional Operations Manager and Senior Directors and other regional teams to identify health and safety improvement opportunities, sharing best practices and lessons learned. Establish and maintain relationships with relevant external organisations, such as regulatory bodies, industry associations and clients, representing Flannery Plant Hire's commitment to health and safety. Provide guidance and support during client visits and inspections related to health and safety matters. Assist in the investigation and resolution of health and safety complaints and concerns raised by employees, customers, or regulatory bodies. Qualifications and Experience: Professional certification in Health and Safety (e.g., NEBOSH or equivalent) would be desirable but is not essential. For the right candidate Flannery would be willing to pay for professional certification. At least 5 years of experience in a construction or plant hire industry. In-depth knowledge of health and safety, on tool knowledge, regulations, and best practices. Strong understanding of a construction yard/depot operations and methodologies. Experience in conducting investigations into accidents/incidents and developing and implementing corrective actions is desirable but not essential. Excellent communication and interpersonal skills, with the ability to effectively train and influence employees at all levels of the organisation. Strong organisational and problem-solving skills, with the ability to prioritise and manage multiple tasks simultaneously. Ability to work autonomously and collaboratively as part of a team. Proficiency in Microsoft Office Suite. A valid driver's license is required, as travel to various sites within the region is necessary. Benefits: Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience. Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance. Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career. Employee Assistance Program: Access to free, confidential support services for personal and work related issues. Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco friendly working environment. Modern Equipment: Work with the best and latest plant and machinery in the industry. Team Oriented Culture: Be part of a supportive and collaborative team that values each member's contribution. Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs. Flannery Plant Hire is committed to providing a safe and healthy working environment for all employees and contractors. The Regional Health and Safety Lead will play a pivotal role in achieving this goal, ensuring compliance with regulations, identifying risks, and establishing best practices. If you are a passionate and knowledgeable health and safety professional with a desire to make a difference, we invite you to apply for this exciting opportunity. At Flannery Plant Hire, we value diversity and are an equal opportunity employer. We encourage applications from all qualified individuals regardless of race, colour, religion, gender, sexual orientation, age, marital status, or disability.
Reports to: Operation Manager At Paris Baguette, we serve up graciousness and are happy to put the needs of others first. We are attentive and accommodating to our guests and to each other. We mix in a little love, comfort and compassion into our work every step of the way. We work diligently with a dedication to quality at our core, taking ownership of our actions and decisions. We hold ourselves accountable to our word. We face challenges head on, and when the bar is set high, we have the conviction to clear it with confidence. We pour our heart into everything we do. If you are someone who has heart, wants to spread joy and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR As the General Manager you will help cultivate a team environment that provides exceptional guest service while ensuring all team members perform at a consistently high level. You will be responsible for all aspects of cafe operations and floor management including food, beverage, equipment and property. You will facilitate fulfillment of cafe goals and company initiatives. As the General Manager, you must provide leadership and vision to the cafe staff in support of Paris Baguette's mission and values. KNOWLEDGE AND RESPONSIBILITIES Achieves financial objectives by developing and monitoring the performance of financial operational plans/budgets, sales & marketing plans to support the overall objectives of the Company. Controls labor and expenses in all areas of operations. Analyzes variances and initiates corrective actions. Manages the day-to-day operations of the facility. Schedules, plans and organizes work and communicates goals. Ensures staff compliance of standards and procedures, identifies opportunities for improvement and resolves issues. Manages multiple departments effectively. Conducts weekly (or as-needed) meetings with management team to review performance and offer direction, motivation and guidance toward achieving individual and company's goals. Reviews weekly/monthly P&L statements, works with management team and develops action plans to grow revenue and control expenses that meet or exceed annual budgets. Hires, trains and supports cafe management and cafe team. Manages direct reports to accomplish performance goals. Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports. Trains, conducts planning sessions and performance reviews with direct reports and disciplines when necessary. Supervises and directs regular training of all staff. Ensures that all employees are trained in guest service, food & beverage operations, loss prevention and all relevant company operating standards. Fosters high staff morale and effective performance management. Addresses cafe level HR and loss prevention issues by collaborating with the appropriate HR and LP support partners. Maintains an open door policy at all times and facilitates proper communication between all departments. Achieves and maintains overall guest service goals through their teams. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction. Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements. Develops and implements creative strategies to increases revenue. Increases catering sales revenue through effective management of sales initiatives and creates actionable and measurable sales deliverables. Provides consistent and superior food & beverage experience. Ensures compliance with all applicable occupational, health and safety regulations and laws. Creates an environment where safety comes first. Oversees Safety Program and assures company's safety policies are followed. Monitors cafe appearance and ensures problems are resolved expeditiously. Must become certified in the Paris Baguette specified food safety program within 30 days of employment. Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs. Other duties may be assigned. WHAT YOU NEED TO HAVE 2-3 years of progressive management experience with team supervision required Relevant experience or equivalent combination of education and experience is also acceptable. Thorough knowledge of working POS register systems. Possess a high level of profit and loss capability, and sales and marketing skills and abilities. P&L capability and sales/marketing skills and abilities. Flexible, adaptive, upbeat, open and visible work style, with a successful track record of supporting operations leaders across a large geographically decentralized portfolio. Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members and franchisee relationships. Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment. Feedback is a gift! Ability to provide construction feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high performance standards. High emotional intelligence with the ability to work with, and support diverse teams by being highly empathetic, intuitive, self-motivated and driven. Teams Win! Has to be a team player who fosters a collaborative and engaged team work environment. Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture. SWEET BENEFITS Competitive compensation Work life balance, 40h contract and no late shifts Great development opportunities Free Cake for your Birthday High Performance Culture Free meals during your shift Holiday entitlement increase with longevity (Terms and Conditions apply) Compensation: To be discussed
Apr 05, 2026
Full time
Reports to: Operation Manager At Paris Baguette, we serve up graciousness and are happy to put the needs of others first. We are attentive and accommodating to our guests and to each other. We mix in a little love, comfort and compassion into our work every step of the way. We work diligently with a dedication to quality at our core, taking ownership of our actions and decisions. We hold ourselves accountable to our word. We face challenges head on, and when the bar is set high, we have the conviction to clear it with confidence. We pour our heart into everything we do. If you are someone who has heart, wants to spread joy and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR As the General Manager you will help cultivate a team environment that provides exceptional guest service while ensuring all team members perform at a consistently high level. You will be responsible for all aspects of cafe operations and floor management including food, beverage, equipment and property. You will facilitate fulfillment of cafe goals and company initiatives. As the General Manager, you must provide leadership and vision to the cafe staff in support of Paris Baguette's mission and values. KNOWLEDGE AND RESPONSIBILITIES Achieves financial objectives by developing and monitoring the performance of financial operational plans/budgets, sales & marketing plans to support the overall objectives of the Company. Controls labor and expenses in all areas of operations. Analyzes variances and initiates corrective actions. Manages the day-to-day operations of the facility. Schedules, plans and organizes work and communicates goals. Ensures staff compliance of standards and procedures, identifies opportunities for improvement and resolves issues. Manages multiple departments effectively. Conducts weekly (or as-needed) meetings with management team to review performance and offer direction, motivation and guidance toward achieving individual and company's goals. Reviews weekly/monthly P&L statements, works with management team and develops action plans to grow revenue and control expenses that meet or exceed annual budgets. Hires, trains and supports cafe management and cafe team. Manages direct reports to accomplish performance goals. Provides developmental coaching and guidance for long-term career growth opportunities to all direct reports. Trains, conducts planning sessions and performance reviews with direct reports and disciplines when necessary. Supervises and directs regular training of all staff. Ensures that all employees are trained in guest service, food & beverage operations, loss prevention and all relevant company operating standards. Fosters high staff morale and effective performance management. Addresses cafe level HR and loss prevention issues by collaborating with the appropriate HR and LP support partners. Maintains an open door policy at all times and facilitates proper communication between all departments. Achieves and maintains overall guest service goals through their teams. Oversees the guest service model, ensures guest complaints are resolved appropriately, and that appropriate service recovery gestures are made to ensure complete guest satisfaction. Proactively builds guest relations by establishing rapport with current and future guests to understand service requirements. Develops and implements creative strategies to increases revenue. Increases catering sales revenue through effective management of sales initiatives and creates actionable and measurable sales deliverables. Provides consistent and superior food & beverage experience. Ensures compliance with all applicable occupational, health and safety regulations and laws. Creates an environment where safety comes first. Oversees Safety Program and assures company's safety policies are followed. Monitors cafe appearance and ensures problems are resolved expeditiously. Must become certified in the Paris Baguette specified food safety program within 30 days of employment. Ability to work varying shifts, weekends and holidays, as well as, extended workdays to support business needs. Other duties may be assigned. WHAT YOU NEED TO HAVE 2-3 years of progressive management experience with team supervision required Relevant experience or equivalent combination of education and experience is also acceptable. Thorough knowledge of working POS register systems. Possess a high level of profit and loss capability, and sales and marketing skills and abilities. P&L capability and sales/marketing skills and abilities. Flexible, adaptive, upbeat, open and visible work style, with a successful track record of supporting operations leaders across a large geographically decentralized portfolio. Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members and franchisee relationships. Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment. Feedback is a gift! Ability to provide construction feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high performance standards. High emotional intelligence with the ability to work with, and support diverse teams by being highly empathetic, intuitive, self-motivated and driven. Teams Win! Has to be a team player who fosters a collaborative and engaged team work environment. Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette's Mission, Vision, Brand Values and Culture. SWEET BENEFITS Competitive compensation Work life balance, 40h contract and no late shifts Great development opportunities Free Cake for your Birthday High Performance Culture Free meals during your shift Holiday entitlement increase with longevity (Terms and Conditions apply) Compensation: To be discussed
A leading civil engineering contractor in the North East of England is seeking an experienced Site Manager to oversee a residential infrastructure project. The role involves managing site operations, ensuring high-quality delivery, and maintaining safety standards. Ideal candidates will have a strong background in civils or construction, including a CSCS Card and a proactive approach to problem-solving. Long-term secure workload and competitive salary offered, along with a company van.
Apr 05, 2026
Full time
A leading civil engineering contractor in the North East of England is seeking an experienced Site Manager to oversee a residential infrastructure project. The role involves managing site operations, ensuring high-quality delivery, and maintaining safety standards. Ideal candidates will have a strong background in civils or construction, including a CSCS Card and a proactive approach to problem-solving. Long-term secure workload and competitive salary offered, along with a company van.
What You Will Do Join Johnson Controls Building Efficiency Division as a BMS Commissioning Engineer, delivering high-quality Building Management Systems for our clients. Acting as the link between project delivery and service operations, you will work with customers, account managers and project teams to drive performance, mitigate risks and support energy-efficiency goals click apply for full job details
Apr 05, 2026
Full time
What You Will Do Join Johnson Controls Building Efficiency Division as a BMS Commissioning Engineer, delivering high-quality Building Management Systems for our clients. Acting as the link between project delivery and service operations, you will work with customers, account managers and project teams to drive performance, mitigate risks and support energy-efficiency goals click apply for full job details
Engineering-led Manufacturing Modular, Construction & Leisure Markets £70,000 £100,000 + Benefits Hessle A rare opportunity to step into a senior Account Director role within a well-established, engineering-led manufacturing business supplying into modular, construction and leisure markets, as the organisation enters its next phase of growth. This appointment is being managed on a retained basis, reflecting the importance of the role and its impact on the future commercial direction of the business. The Role As Account Director, you will operate as a senior member of the commercial team, working closely with leadership to strengthen commercial performance and support the next phase of development. This is not a traditional account management role. It combines: Strategic account development Commercial planning and structure Cross-functional coordination Leadership support across the wider commercial function You will play a key role in improving how accounts are managed, developed and aligned across the business, while contributing to the wider commercial strategy and helping shape a more structured, scalable and performance-led sales function. This role would suit an experienced Account Director, Senior Sales Manager or Senior Commercial professional looking to take on a broader leadership remit. Key Areas of Focus Developing and executing structured account plans across key customers Driving growth and cross-divisional opportunity Introducing greater commercial discipline across pricing, agreements, forecasting and margin management Supporting improved pipeline visibility and performance tracking Working closely with operations and finance to ensure commercial activity is aligned with delivery capability, cost and margin expectations Acting as a connector across sales, operations and product teams Contributing to the development of a more structured, scalable and measurable commercial operating model The Person You are likely to be: Operating at senior account management, commercial management or Account Director level Experienced within manufacturing, engineered products or technical supply environments Comfortable working within modular, construction, leisure or other engineered product supply chains Commercially minded, with the ability to bring structure as well as drive growth Confident working across functions and influencing internally Experience supplying into manufacturing, construction or engineered applications will be beneficial. You will be comfortable operating at the intersection of sales, operations and finance, with a clear understanding of how commercial decisions translate into delivery, cost and performance. Most importantly, you ll bring a practical, credible approach and are motivated by the opportunity to improve and build, rather than simply maintain. Package £70,000 £100,000 depending on experience Benefits: Pension, holiday allowance, car, bonus and other senior-level benefits Location: Hessle, with regular on-site presence expected To protect confidentiality and ensure a consistent and diligent assessment process, all applications and expressions of interest will be reviewed exclusively by Consortium Professional Recruitment. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
Apr 05, 2026
Full time
Engineering-led Manufacturing Modular, Construction & Leisure Markets £70,000 £100,000 + Benefits Hessle A rare opportunity to step into a senior Account Director role within a well-established, engineering-led manufacturing business supplying into modular, construction and leisure markets, as the organisation enters its next phase of growth. This appointment is being managed on a retained basis, reflecting the importance of the role and its impact on the future commercial direction of the business. The Role As Account Director, you will operate as a senior member of the commercial team, working closely with leadership to strengthen commercial performance and support the next phase of development. This is not a traditional account management role. It combines: Strategic account development Commercial planning and structure Cross-functional coordination Leadership support across the wider commercial function You will play a key role in improving how accounts are managed, developed and aligned across the business, while contributing to the wider commercial strategy and helping shape a more structured, scalable and performance-led sales function. This role would suit an experienced Account Director, Senior Sales Manager or Senior Commercial professional looking to take on a broader leadership remit. Key Areas of Focus Developing and executing structured account plans across key customers Driving growth and cross-divisional opportunity Introducing greater commercial discipline across pricing, agreements, forecasting and margin management Supporting improved pipeline visibility and performance tracking Working closely with operations and finance to ensure commercial activity is aligned with delivery capability, cost and margin expectations Acting as a connector across sales, operations and product teams Contributing to the development of a more structured, scalable and measurable commercial operating model The Person You are likely to be: Operating at senior account management, commercial management or Account Director level Experienced within manufacturing, engineered products or technical supply environments Comfortable working within modular, construction, leisure or other engineered product supply chains Commercially minded, with the ability to bring structure as well as drive growth Confident working across functions and influencing internally Experience supplying into manufacturing, construction or engineered applications will be beneficial. You will be comfortable operating at the intersection of sales, operations and finance, with a clear understanding of how commercial decisions translate into delivery, cost and performance. Most importantly, you ll bring a practical, credible approach and are motivated by the opportunity to improve and build, rather than simply maintain. Package £70,000 £100,000 depending on experience Benefits: Pension, holiday allowance, car, bonus and other senior-level benefits Location: Hessle, with regular on-site presence expected To protect confidentiality and ensure a consistent and diligent assessment process, all applications and expressions of interest will be reviewed exclusively by Consortium Professional Recruitment. Consortium Professional Recruitment Ltd are a professional level recruitment consultancy specialising in the delivery of high relevance recruitment services on behalf of our clients across the UK. We regularly receive large responses to our advertising which can make providing individual feedback to every applicant challenging. If you haven t received a reply from us within 14 day of your application, we regret to say your application has been unsuccessful on this occasion. We have a policy of retaining your details for future vacancies unless you request otherwise. To learn more about our services, please visit (url removed)
# Customer Success Manager Job Introduction Customer Success Manager Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our Sales team is growing, and we're excited to welcome a talented Customer Success Manager to join us.As a Customer Success Manager, you will take on a nationwide role focused on developing innovative ways to secure future work across local authorities, housing associations and framework agreements. As a key member of the Sales & Design Team, you'll play a crucial role in driving customer satisfaction, retention and growth within the utilities sector. Acting as the primary relationship owner for key accounts, you will ensure customers receive maximum value from our services and solutions.Working closely with sales, operations, billing and product teams, you will maintain strong customer relationships, proactively resolve issues and identify commercial opportunities that support long-term revenue growth.We're looking for the successful candidate to be based at one of our offices, in Stonehouse (Gloucestershire), London, Warrington or Hamilton (Glasgow). Your responsibilities as a Customer Success Manager: Leadership & Team Management - Oversee and support the Business Development Manager and Sales Coordinator, ensuring high quality performance, effective workload management, and ongoing professional development, while maintaining a positive and productive team environment. Customer Relationship Ownership - Act as the primary contact for key customers, building strong and trusted long term relationships through proactive communication, regular reviews and onsite or virtual meetings. Service Delivery & Performance Oversight - Ensure seamless customer onboarding and monitor service performance, SLAs and delivery milestones. Work with internal teams to resolve issues promptly and manage escalations professionally to maintain excellent customer experience. Commercial Growth & Strategic Planning - Identify upsell, renewal and cross sell opportunities, support contract discussions and pricing updates, and contribute to revenue forecasting and customer growth plans using insights drawn from data and customer feedback. Customer Advocacy & Continuous Improvement - Analyse customer data and performance trends to recommend service enhancements. Provide insight to product and operational teams, track customer health indicators and champion customer needs to reduce churn and drive continuous improvement. Preferred experience Proven experience in customer success, account management, or commercial roles within utilities or B2B service environments. Strong knowledge of utility operations (energy, water, metering, last mile delivery, infrastructure or related fields). Ability to analyse data, understand commercial drivers, and create actionable insights. Strong stakeholder management experience across operational, commercial, and technical teams. Apply now! We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received. Last Mile is one of the largest last-mile multi-utility businesses in the UK. We understand construction and we know utilities. We take responsibility for the 'last mile' of infrastructure that connects developments to wider distribution networks. Our strong history in gas and electricity connections, deep knowledge of the industry and secure investor backing means we can provide a comprehensive multi-utility solution that includes clean (ground source) heat networks, electricity, water and wastewater. Working through our operating companies (in South of England and Wales), (in Scotland, North Wales and the North of England) and our asset adoption business , we offer a 'one-stop shop' for new utility connections. We're proud to be both a certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people.For further enquiries, contact or visit our website at At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply. Customer Success Manager Salary Competitive Frequency Annual Job Reference CSM007 Contract Type Permanent - Full Time Closing Date 5 April, 2026 Job Category Sales, Commercial and Estimating Company Office-Based Location Stonehouse, United Kingdom Posted on 26 February, 2026
Apr 05, 2026
Full time
# Customer Success Manager Job Introduction Customer Success Manager Join a leading utilities company that champions innovation and service excellence. At Last Mile, we take pride in delivering high-quality solutions across the multi-utility sector. Our Sales team is growing, and we're excited to welcome a talented Customer Success Manager to join us.As a Customer Success Manager, you will take on a nationwide role focused on developing innovative ways to secure future work across local authorities, housing associations and framework agreements. As a key member of the Sales & Design Team, you'll play a crucial role in driving customer satisfaction, retention and growth within the utilities sector. Acting as the primary relationship owner for key accounts, you will ensure customers receive maximum value from our services and solutions.Working closely with sales, operations, billing and product teams, you will maintain strong customer relationships, proactively resolve issues and identify commercial opportunities that support long-term revenue growth.We're looking for the successful candidate to be based at one of our offices, in Stonehouse (Gloucestershire), London, Warrington or Hamilton (Glasgow). Your responsibilities as a Customer Success Manager: Leadership & Team Management - Oversee and support the Business Development Manager and Sales Coordinator, ensuring high quality performance, effective workload management, and ongoing professional development, while maintaining a positive and productive team environment. Customer Relationship Ownership - Act as the primary contact for key customers, building strong and trusted long term relationships through proactive communication, regular reviews and onsite or virtual meetings. Service Delivery & Performance Oversight - Ensure seamless customer onboarding and monitor service performance, SLAs and delivery milestones. Work with internal teams to resolve issues promptly and manage escalations professionally to maintain excellent customer experience. Commercial Growth & Strategic Planning - Identify upsell, renewal and cross sell opportunities, support contract discussions and pricing updates, and contribute to revenue forecasting and customer growth plans using insights drawn from data and customer feedback. Customer Advocacy & Continuous Improvement - Analyse customer data and performance trends to recommend service enhancements. Provide insight to product and operational teams, track customer health indicators and champion customer needs to reduce churn and drive continuous improvement. Preferred experience Proven experience in customer success, account management, or commercial roles within utilities or B2B service environments. Strong knowledge of utility operations (energy, water, metering, last mile delivery, infrastructure or related fields). Ability to analyse data, understand commercial drivers, and create actionable insights. Strong stakeholder management experience across operational, commercial, and technical teams. Apply now! We aim to keep candidates informed throughout the process and encourage you to apply promptly as we may close the vacancy early if sufficient applications are received. Last Mile is one of the largest last-mile multi-utility businesses in the UK. We understand construction and we know utilities. We take responsibility for the 'last mile' of infrastructure that connects developments to wider distribution networks. Our strong history in gas and electricity connections, deep knowledge of the industry and secure investor backing means we can provide a comprehensive multi-utility solution that includes clean (ground source) heat networks, electricity, water and wastewater. Working through our operating companies (in South of England and Wales), (in Scotland, North Wales and the North of England) and our asset adoption business , we offer a 'one-stop shop' for new utility connections. We're proud to be both a certified business and a Living Wage Employer, reflecting our commitment to supporting and valuing our people.For further enquiries, contact or visit our website at At Last Mile, we are proud to be an equal opportunities employer. We consider all applications solely on the basis of skills and experience and actively encourage candidates from all backgrounds to apply. Customer Success Manager Salary Competitive Frequency Annual Job Reference CSM007 Contract Type Permanent - Full Time Closing Date 5 April, 2026 Job Category Sales, Commercial and Estimating Company Office-Based Location Stonehouse, United Kingdom Posted on 26 February, 2026
A leading UK main contractor is seeking an experienced Senior Site Manager to lead site operations in Birmingham and the wider Midlands. The ideal candidate will manage subcontractors and ensure projects are delivered safely and on time while maintaining compliance with health and safety regulations. With a strong reputation for quality and client relationships, this opportunity is perfect for those experienced in MOJ and education projects. Join this well-established contractor and contribute to high-quality, impactful projects.
Apr 05, 2026
Full time
A leading UK main contractor is seeking an experienced Senior Site Manager to lead site operations in Birmingham and the wider Midlands. The ideal candidate will manage subcontractors and ensure projects are delivered safely and on time while maintaining compliance with health and safety regulations. With a strong reputation for quality and client relationships, this opportunity is perfect for those experienced in MOJ and education projects. Join this well-established contractor and contribute to high-quality, impactful projects.
Schemes Deal Manager Join us and play your part in something special! About the team: We arrange our business into five channels, with the NMUK Broker Channel the largest and fastest growing of all our of UK business units. Our broker engagement and subsequently pipeline and new business volumes have increased exponentially. As part of growth ambitions, we have setup a dedicated Schemes function which shall be responsible for the ownership of all Scheme business managed within the NMUK Broker Channel through a Broker partners in the UK. Schemes is defined as any business where we provide a delegated underwriting authority to our partners. The Schemes team operates cross-class across all Markel products (PI, Care, Tech, Life Science, Construction and BTE Legal Expenses) along with considering new product areas.The Schemes team works closely alongside our Broker Development team, where we are structured to support our Major Trading Partners, Key Accounts, Development Brokers and Connect Brokers. The Schemes team are the centre of excellence to support our Broker Development team in managing existing Schemes along with quoting and onboarding new Scheme opportunities.The Schemes Deal Manager role reports into the Head of Schemes Development. The Schemes team is the centre of excellence for the management, oversight, review and onboarding of all Schemes business for the Broker channel. Working closely with internal stakeholders such as Broker Development and the Underwriters is essential to delivering the right outcomes to support growing our Schemes business.The core focus of the role is for the oversight of all existing delegated deals, including reporting with trend analysis, performance reviews, internal stakeholder management and implementation of new deals. Work with the Head of Schemes Development to support delivery of retention and new business plans, executing the strategy for both.The Schemes Deal Manager will own the distribution plan for Schemes, developing a structure and operating pattern for ongoing broker views in conjunction with the Business Development team. Ensures Schemes Account Managers provide performance data to Account Directors and support existing broker reviews and QBRs. What we ask of you: Develop a structure to provide oversight for all existing delegated deals and a framework for delivering analysis and performance reviews to partner brokers and MGAs. Build strong relationships with internal stakeholders to support with the ongoing oversight of the Scheme business you manage and to respond to queries and requests. Take ownership of new delegated opportunities, supporting the Business Development team to successfully secure and onboard new delegated facilities Build strong relationships with external Broker stakeholders and the teams which manage the Scheme business we hold with them, acting as the key point of contact into NMUK. Work with the Head of Schemes Development to support the delivery of the Schemes team growth plan, providing a summary of results and actions required to support the retention strategy of existing Schemes business Develop an understanding of the broader NMUK proposition including Legal and Tax services to support the delivery of value-added services to existing Scheme business. Demonstrate a high level of sales professionalism and discipline through timely and accurate activity reporting, maintenance of CRM and documentation of meetings What you will bring to the role: Have previous experience within the General Insurance industry and specifically working with delegated authority business in the UK Broker and MGA market Demonstrable experience and success in roles securing and retaining delegated authority and portfolio business Demonstratable experience showing the strategic oversight necessary to manage a number of large and complex accounts Understanding of project management techniques and stakeholder management of both internal and external stakeholders Show a high level of competence in the use of performance data to highlight trends and insight in Scheme business performance to support review meetings with Broker partners Be able to articulate performance reviews to internal and external stakeholders by confidently discussing data, trends and insights to effectively manage Scheme performance outcomes We are looking for challenging, self-starting, and success oriented individuals who bring expertise, initiative and a desire to build a market leading business To be a creditable and engaging representative of Markel, in order to cultivate Long term relationships within the industry Who we are: Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further A great starting salary plus annual bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!Choose 'Apply Now' to fill out our short application, so that we can find out more about you.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Apr 05, 2026
Full time
Schemes Deal Manager Join us and play your part in something special! About the team: We arrange our business into five channels, with the NMUK Broker Channel the largest and fastest growing of all our of UK business units. Our broker engagement and subsequently pipeline and new business volumes have increased exponentially. As part of growth ambitions, we have setup a dedicated Schemes function which shall be responsible for the ownership of all Scheme business managed within the NMUK Broker Channel through a Broker partners in the UK. Schemes is defined as any business where we provide a delegated underwriting authority to our partners. The Schemes team operates cross-class across all Markel products (PI, Care, Tech, Life Science, Construction and BTE Legal Expenses) along with considering new product areas.The Schemes team works closely alongside our Broker Development team, where we are structured to support our Major Trading Partners, Key Accounts, Development Brokers and Connect Brokers. The Schemes team are the centre of excellence to support our Broker Development team in managing existing Schemes along with quoting and onboarding new Scheme opportunities.The Schemes Deal Manager role reports into the Head of Schemes Development. The Schemes team is the centre of excellence for the management, oversight, review and onboarding of all Schemes business for the Broker channel. Working closely with internal stakeholders such as Broker Development and the Underwriters is essential to delivering the right outcomes to support growing our Schemes business.The core focus of the role is for the oversight of all existing delegated deals, including reporting with trend analysis, performance reviews, internal stakeholder management and implementation of new deals. Work with the Head of Schemes Development to support delivery of retention and new business plans, executing the strategy for both.The Schemes Deal Manager will own the distribution plan for Schemes, developing a structure and operating pattern for ongoing broker views in conjunction with the Business Development team. Ensures Schemes Account Managers provide performance data to Account Directors and support existing broker reviews and QBRs. What we ask of you: Develop a structure to provide oversight for all existing delegated deals and a framework for delivering analysis and performance reviews to partner brokers and MGAs. Build strong relationships with internal stakeholders to support with the ongoing oversight of the Scheme business you manage and to respond to queries and requests. Take ownership of new delegated opportunities, supporting the Business Development team to successfully secure and onboard new delegated facilities Build strong relationships with external Broker stakeholders and the teams which manage the Scheme business we hold with them, acting as the key point of contact into NMUK. Work with the Head of Schemes Development to support the delivery of the Schemes team growth plan, providing a summary of results and actions required to support the retention strategy of existing Schemes business Develop an understanding of the broader NMUK proposition including Legal and Tax services to support the delivery of value-added services to existing Scheme business. Demonstrate a high level of sales professionalism and discipline through timely and accurate activity reporting, maintenance of CRM and documentation of meetings What you will bring to the role: Have previous experience within the General Insurance industry and specifically working with delegated authority business in the UK Broker and MGA market Demonstrable experience and success in roles securing and retaining delegated authority and portfolio business Demonstratable experience showing the strategic oversight necessary to manage a number of large and complex accounts Understanding of project management techniques and stakeholder management of both internal and external stakeholders Show a high level of competence in the use of performance data to highlight trends and insight in Scheme business performance to support review meetings with Broker partners Be able to articulate performance reviews to internal and external stakeholders by confidently discussing data, trends and insights to effectively manage Scheme performance outcomes We are looking for challenging, self-starting, and success oriented individuals who bring expertise, initiative and a desire to build a market leading business To be a creditable and engaging representative of Markel, in order to cultivate Long term relationships within the industry Who we are: Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further A great starting salary plus annual bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!Choose 'Apply Now' to fill out our short application, so that we can find out more about you.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Description The Resort Fire Safety Manager role will aim to provide strategic leadership, professional assurance, and subject matter expertise to ensure effective fire safety management across each resort. The role will be accountable for maintaining compliance with statutory requirements, recognised standards, and internal policies, while supporting safe operations, capital development, and organi click apply for full job details
Apr 05, 2026
Full time
Description The Resort Fire Safety Manager role will aim to provide strategic leadership, professional assurance, and subject matter expertise to ensure effective fire safety management across each resort. The role will be accountable for maintaining compliance with statutory requirements, recognised standards, and internal policies, while supporting safe operations, capital development, and organi click apply for full job details
Position: Senior Site Manager Salary: £60,000 + £6,000 car Allowance + Package + Bonus Scheme Region: Yorkshire (some work is outside the Yorkshire region requiring lodge) Start: April 2026 I am working with an established regional contractor to recruit a Senior Site Manager to deliver new build care home developments across England from a Yorkshire Head Office. Our client is a well respected contractor with a strong pipeline of work in the care and residential sectors, delivering high quality developments for repeat clients. The business operates as an Employee Ownership Trust, meaning employees have a vested interest in the long term success of the company. THE ROLE As Senior Site Manager, you will take full responsibility for the day to day management of construction activities on site, ensuring projects are delivered safely, on programme and to the required quality standards. You will lead the site team, coordinate subcontractors and ensure the successful delivery of new build care home schemes from start through to completion. KEY RESPONSIBILITIES Act as Number 1 on site for new build care home projects Manage all site operations and construction activities Lead and coordinate subcontractors and site teams Ensure projects are delivered in line with programme, budget and quality expectations Maintain high standards of health and safety compliance on site Chair site meetings and progress meetings with stakeholders Monitor progress and report regularly to the Contracts Manager Manage site logistics, sequencing and programme delivery Ensure all works are carried out in accordance with drawings and specifications Maintain accurate site documentation and reporting REQUIREMENTS Proven experience working as a Senior Site Manager acting as No.1 on site Experience delivering new build residential, care home, or similar projects Strong leadership and site management capabilities Excellent understanding of construction processes and site delivery Strong health & safety knowledge Ability to manage subcontractors and coordinate project delivery effectively Relevant site management qualifications (SMSTS, CSCS, First Aid) WHATS ON OFFER £60,000 salary £6,000 car allowance End of year bonus scheme Standard benefits package Work with an employee owned business where staff share in the success of the company Apply now with an up to date CV or Contact Dan Standish at Kenton Black (Leeds) for more information.
Apr 05, 2026
Full time
Position: Senior Site Manager Salary: £60,000 + £6,000 car Allowance + Package + Bonus Scheme Region: Yorkshire (some work is outside the Yorkshire region requiring lodge) Start: April 2026 I am working with an established regional contractor to recruit a Senior Site Manager to deliver new build care home developments across England from a Yorkshire Head Office. Our client is a well respected contractor with a strong pipeline of work in the care and residential sectors, delivering high quality developments for repeat clients. The business operates as an Employee Ownership Trust, meaning employees have a vested interest in the long term success of the company. THE ROLE As Senior Site Manager, you will take full responsibility for the day to day management of construction activities on site, ensuring projects are delivered safely, on programme and to the required quality standards. You will lead the site team, coordinate subcontractors and ensure the successful delivery of new build care home schemes from start through to completion. KEY RESPONSIBILITIES Act as Number 1 on site for new build care home projects Manage all site operations and construction activities Lead and coordinate subcontractors and site teams Ensure projects are delivered in line with programme, budget and quality expectations Maintain high standards of health and safety compliance on site Chair site meetings and progress meetings with stakeholders Monitor progress and report regularly to the Contracts Manager Manage site logistics, sequencing and programme delivery Ensure all works are carried out in accordance with drawings and specifications Maintain accurate site documentation and reporting REQUIREMENTS Proven experience working as a Senior Site Manager acting as No.1 on site Experience delivering new build residential, care home, or similar projects Strong leadership and site management capabilities Excellent understanding of construction processes and site delivery Strong health & safety knowledge Ability to manage subcontractors and coordinate project delivery effectively Relevant site management qualifications (SMSTS, CSCS, First Aid) WHATS ON OFFER £60,000 salary £6,000 car allowance End of year bonus scheme Standard benefits package Work with an employee owned business where staff share in the success of the company Apply now with an up to date CV or Contact Dan Standish at Kenton Black (Leeds) for more information.
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY The purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the day-to-day financial and operational management of the property including leasing, marketing, property maintenance and tenancy administration. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values. Actively seeks interaction and contact with residents to proactively seek to improve the front of house service delivery anticipating and exceeding resident expectations. Promotes resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. Assists and supports the Community Manager with communications, assessment and development of team members. Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. Completes relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting and ensures property data is accurate. Supports with resident event management within the community. Undertakes marketing and leasing activities including: viewings, following up on enquiries and sales conversions. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Stays informed about current market and competitor conditions. Assists with summer community preparations, including move-in and move-out processes. Assists the Community Manager to ensure the property meets necessary Health and Safety requirements, monitors incident reporting system and completes compliance activities in line with the Company's policies and procedures. Participates where required in an on call roster to provide out of hours emergency support for the community. Works with the Community Manager in the preparation of the annual budget and monthly management accounts. Experience & Skills Essential Excellent customer service skills and significant experience in a customer facing service delivery role. Good team player with strong relationship building and influencing skills. Ability to act autonomously, taking decisions and/or action when required. Fluent English verbal and written communication skills. Excellent organisation skills with the ability to multi task and prioritise. Numerical skills necessary to complete the above activities. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. Flexible approach to work and adaptable to thrive in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Important Notice Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses If you receive suspicious requests, please report them immediately to .
Apr 05, 2026
Full time
ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit . JOB DESCRIPTION SUMMARY The purpose of this role is to manage and support in the delivery of the day-to-day resident experience objectives of the property and lead the team by example to build a vibrant, safe and welcoming community our residents enjoy being part of. Assisting the Community Manager in the day-to-day financial and operational management of the property including leasing, marketing, property maintenance and tenancy administration. JOB DESCRIPTION Key Role Responsibilities Acts as a role model at all times by demonstrating the core values. Actively seeks interaction and contact with residents to proactively seek to improve the front of house service delivery anticipating and exceeding resident expectations. Promotes resident satisfaction and retention by monitoring resident feedback including online reviews and responding to questions, requests and complaints in a timely manner, and taking appropriate action to resolve and address service issues. Assists and supports the Community Manager with communications, assessment and development of team members. Monitors payments and chases outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams. Co-ordinates the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement. Processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required. Ensures the operation of the community complies with Company policies and procedures and any laws and regulations governing housing operations and residential lettings. Conducts regular community walkabouts and inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal. Completes relevant operational, financial and compliance administrative tasks including routine weekly and monthly reporting and ensures property data is accurate. Supports with resident event management within the community. Undertakes marketing and leasing activities including: viewings, following up on enquiries and sales conversions. Develops and maintains local knowledge and information resources relevant to resident needs i.e. travel, entertainment and amenities. Stays informed about current market and competitor conditions. Assists with summer community preparations, including move-in and move-out processes. Assists the Community Manager to ensure the property meets necessary Health and Safety requirements, monitors incident reporting system and completes compliance activities in line with the Company's policies and procedures. Participates where required in an on call roster to provide out of hours emergency support for the community. Works with the Community Manager in the preparation of the annual budget and monthly management accounts. Experience & Skills Essential Excellent customer service skills and significant experience in a customer facing service delivery role. Good team player with strong relationship building and influencing skills. Ability to act autonomously, taking decisions and/or action when required. Fluent English verbal and written communication skills. Excellent organisation skills with the ability to multi task and prioritise. Numerical skills necessary to complete the above activities. Self and culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience. Flexible approach to work and adaptable to thrive in a changing environment. Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others. Important Notice Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses If you receive suspicious requests, please report them immediately to .
Overview Senior Site Manager - Residential Developer - Location: Coventry. Project: 140-Unit New Build Housing Development. Salary: Up to £75,000 + 20% Bonus + Car Allowance + Benefits. Knightwood Associates are recruiting on behalf of a well-established residential developer with a strong pipeline of work across the Midlands. This role will see you take full responsibility for the delivery of a 140-unit traditional build housing scheme in Coventry, comprising a mix of private sale and affordable housing units. Responsibilities Reporting to the Contracts Manager, you will lead all on-site operations from groundwork through to completion and handover. Managing subcontractors and site teams to deliver programme targets. Maintaining high standards of health & safety and site presentation. Ensuring build quality meets company and NHBC standards. Liaising with housing associations and local authority inspectors. Managing customer care and handover stages. Driving production while maintaining attention to detail. Requirements Proven experience as a No 1 Senior Site Manager within volume housebuilding. Strong knowledge of NHBC standards and building regulations. Excellent leadership and organisational skills. SMSTS, CSCS (Black/Gold), First Aid. Package Salary up to £75,000 20% performance-related bonus Pension and full benefits package How to apply For further details or a confidential discussion, please submit your CV for consideration. Register with us and one of our experienced consultants will work with you to find the perfect match.
Apr 05, 2026
Full time
Overview Senior Site Manager - Residential Developer - Location: Coventry. Project: 140-Unit New Build Housing Development. Salary: Up to £75,000 + 20% Bonus + Car Allowance + Benefits. Knightwood Associates are recruiting on behalf of a well-established residential developer with a strong pipeline of work across the Midlands. This role will see you take full responsibility for the delivery of a 140-unit traditional build housing scheme in Coventry, comprising a mix of private sale and affordable housing units. Responsibilities Reporting to the Contracts Manager, you will lead all on-site operations from groundwork through to completion and handover. Managing subcontractors and site teams to deliver programme targets. Maintaining high standards of health & safety and site presentation. Ensuring build quality meets company and NHBC standards. Liaising with housing associations and local authority inspectors. Managing customer care and handover stages. Driving production while maintaining attention to detail. Requirements Proven experience as a No 1 Senior Site Manager within volume housebuilding. Strong knowledge of NHBC standards and building regulations. Excellent leadership and organisational skills. SMSTS, CSCS (Black/Gold), First Aid. Package Salary up to £75,000 20% performance-related bonus Pension and full benefits package How to apply For further details or a confidential discussion, please submit your CV for consideration. Register with us and one of our experienced consultants will work with you to find the perfect match.
A well-established residential developer is seeking a Senior Site Manager for a 140-unit new build housing development in Coventry. You will be responsible for all on-site operations, ensuring that the project meets high standards of quality and safety. The ideal candidate will have proven experience in volume housebuilding, strong leadership skills, and knowledge of building regulations. The role offers a competitive salary of up to £75,000 plus a 20% bonus and benefits package.
Apr 04, 2026
Full time
A well-established residential developer is seeking a Senior Site Manager for a 140-unit new build housing development in Coventry. You will be responsible for all on-site operations, ensuring that the project meets high standards of quality and safety. The ideal candidate will have proven experience in volume housebuilding, strong leadership skills, and knowledge of building regulations. The role offers a competitive salary of up to £75,000 plus a 20% bonus and benefits package.
Location: Kingston upon Thames Salary: Competitive package Contract type: Permanent, full-timerole Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. If you enjoy working with people, building trust, are approachable, tactful, and diplomatic and if you thrive in being part of a dynamic, fast-paced environment, we'd love to hear from you. As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day-to-day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices. The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction. Main Objectives of the role Monitor and identify training and development opportunities for the Resident Liaison Officer team Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through the appropriate training as part of their induction Making sure that new as well as existing Resident Liaison Officers across the organisation are trained and follow the company's processes in a consistent manner To ensure that residents have the best possible experience with PiLON, whilst making sure that project compliance and residents' satisfaction KPIs are met Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures Drive the continuous improvement of end-to-end processes related to clients' and residents' interaction Do you have what it takes? Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network Ability to work at a pace and respond quickly to changing demands and priorities Knowledge of administration, methods of reporting and Key Performance Indicators A proven understanding of Customer Care with particular reference to vulnerable people is essential First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential Proactive, with the ability to deal with issues and complaints in a calm and professional manner Why work with us? Here are some of the brilliant benefits you could get as a Senior Resident Liaison Officer 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service) Up to £2,000 reward for successful recommendations as part of our referral scheme Significant savings on daily shopping through our benefits portal A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year A supportive culture and a great team with exceptional talent and experience Trained Mental Health First Aiders support Annual training budget so you can focus on your personal and professional development and much more About us With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we don't just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you're reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
Apr 04, 2026
Full time
Location: Kingston upon Thames Salary: Competitive package Contract type: Permanent, full-timerole Please note: Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check. We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. If you enjoy working with people, building trust, are approachable, tactful, and diplomatic and if you thrive in being part of a dynamic, fast-paced environment, we'd love to hear from you. As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day-to-day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices. The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction. Main Objectives of the role Monitor and identify training and development opportunities for the Resident Liaison Officer team Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through the appropriate training as part of their induction Making sure that new as well as existing Resident Liaison Officers across the organisation are trained and follow the company's processes in a consistent manner To ensure that residents have the best possible experience with PiLON, whilst making sure that project compliance and residents' satisfaction KPIs are met Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures Drive the continuous improvement of end-to-end processes related to clients' and residents' interaction Do you have what it takes? Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network Ability to work at a pace and respond quickly to changing demands and priorities Knowledge of administration, methods of reporting and Key Performance Indicators A proven understanding of Customer Care with particular reference to vulnerable people is essential First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential Proactive, with the ability to deal with issues and complaints in a calm and professional manner Why work with us? Here are some of the brilliant benefits you could get as a Senior Resident Liaison Officer 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service) Up to £2,000 reward for successful recommendations as part of our referral scheme Significant savings on daily shopping through our benefits portal A welcoming office, snacks, beverages, friendly colleagues and team socials throughout the year A supportive culture and a great team with exceptional talent and experience Trained Mental Health First Aiders support Annual training budget so you can focus on your personal and professional development and much more About us With over 20 years of success behind us, PiLON began an exciting new chapter in 2024 as part of the United Infrastructure Group. This growth means more opportunity, broader expertise, and long-term stability for our teams - and a stronger platform for people to build lasting careers. We specialise in planned maintenance and refurbishment within the social housing sector and are known for delivering high-quality work with care, consistency, and respect for the communities we serve. At PiLON, we don't just hire for skills - we hire for attitude, potential, and values. We actively welcome people from a wide range of backgrounds, knowing that diverse teams perform better and create better outcomes. Our commitment to inclusion is reflected in our membership of the Black Professionals in Construction Network, supporting positive change across the built environment. If you're reliable, motivated, and looking for a role where your work genuinely matters, PiLON offers a supportive environment, opportunities to develop, and the chance to be proud of what you do every day.
The Institute for Performance and Learning
Scarborough, Yorkshire
Position: Human Resources Partner Location: Scarborough Structure: Full-time, in office Reports to: HR Director About This Career Opportunity Black & McDonald's HR team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. The Human Resources Partner is located in Scarborough and reports to the Director of Human Resources. Their primary focus is providing support to the operational teams, in specific areas and activities to support and facilitate key processes including employee relations, onboarding/offboarding, talent development, and other employee services. The successful candidate for this position is efficient, focused, organized, and willing to work within a fast-paced environment. As an agile learner, the Human Resources Partner will actively promote the B&M Employer Value Proposition, B&M purpose, and embodies the core B&M values. The position will provide HR expertise to the region by performing the below: Assist in the facilitation of the employee onboarding program and act as a conduit between hiring manager and new hire. Facilitates Employee Engagement Action planning and implementation of strategies designed to improve employee experience. Coordinate and provide administrative support for the annual employee engagement survey, the New Hire Survey, and Employee Exit Surveys. Participate in full-cycle recruitment activities for the region, including drafting job descriptions, job postings, screening, interviewing, and selection support. Partners with managers, supervisors, and employees, providing guidance, assistance, and direction on conflict and employee relations matters. Lead workplace investigations, documents, and facilitate corrective outcomes, collaborating with Corporate People Resources where necessary. Partner and advises on coordination of discipline and / or corrective action in accordance with Black & McDonald policy, for both union and non-union employee groups. Consult with Corporate People Resources in any legal disputes associated with employment matters (i.e. wrongful termination, ESA, human rights, etc.), and provide support where required. Administers all requirements of benefits program and ensures employees are well informed and knowledgeable of the benefits programs available to them. Communicates the performance management process to the organization, providing training on the process including goal setting, development planning, feedback, and performance assessment. In partnership with operations, support HR programs including performance, calibration, compensation, talent reviews, and development planning. Education Requirements Degree or Diploma with a specialization in Human Resources Management Work Experience Requirements 4-7 years' experience working in human resources, preferably within a fast-paced business group or within a highly matrixed organization servicing multiple sectors/industries. Experience working in the construction sector is considered an asset. Proven experience providing advice and coaching on performance management and general employee relations matters. Proven experience supporting talent management initiatives across a multidivisional structure. Solid understanding of employment legislation including applicable Employment Standards Act and the Human Rights Code. Proficient in Microsoft Office applications including Word, Excel, PowerPoint and Outlook. Experience with an HRIS considered an asset. Excellent time management and organizational skills. Proven ability to work in a fast-paced environment and meet deadlines. Please be advised that a Criminal Background Check and Professional Reference Check will be required as part of our employment screening and selection process. Additionally, all applicants must be legally entitled to work in Canada, unless otherwise stated in the job posting. The expected salary range for this role is between $75,000 - $85,000 per year. The starting salary will be determined based on several factors such as the successful candidate's qualifications, including but not limited to education and experience. Base pay is one component of Black & McDonald's total rewards package. Total rewards vary by position and may include additional offerings such as group insurance benefits, pension plan, annual discretionary bonus, career development programs, and other HR programs. Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
Apr 04, 2026
Full time
Position: Human Resources Partner Location: Scarborough Structure: Full-time, in office Reports to: HR Director About This Career Opportunity Black & McDonald's HR team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. The Human Resources Partner is located in Scarborough and reports to the Director of Human Resources. Their primary focus is providing support to the operational teams, in specific areas and activities to support and facilitate key processes including employee relations, onboarding/offboarding, talent development, and other employee services. The successful candidate for this position is efficient, focused, organized, and willing to work within a fast-paced environment. As an agile learner, the Human Resources Partner will actively promote the B&M Employer Value Proposition, B&M purpose, and embodies the core B&M values. The position will provide HR expertise to the region by performing the below: Assist in the facilitation of the employee onboarding program and act as a conduit between hiring manager and new hire. Facilitates Employee Engagement Action planning and implementation of strategies designed to improve employee experience. Coordinate and provide administrative support for the annual employee engagement survey, the New Hire Survey, and Employee Exit Surveys. Participate in full-cycle recruitment activities for the region, including drafting job descriptions, job postings, screening, interviewing, and selection support. Partners with managers, supervisors, and employees, providing guidance, assistance, and direction on conflict and employee relations matters. Lead workplace investigations, documents, and facilitate corrective outcomes, collaborating with Corporate People Resources where necessary. Partner and advises on coordination of discipline and / or corrective action in accordance with Black & McDonald policy, for both union and non-union employee groups. Consult with Corporate People Resources in any legal disputes associated with employment matters (i.e. wrongful termination, ESA, human rights, etc.), and provide support where required. Administers all requirements of benefits program and ensures employees are well informed and knowledgeable of the benefits programs available to them. Communicates the performance management process to the organization, providing training on the process including goal setting, development planning, feedback, and performance assessment. In partnership with operations, support HR programs including performance, calibration, compensation, talent reviews, and development planning. Education Requirements Degree or Diploma with a specialization in Human Resources Management Work Experience Requirements 4-7 years' experience working in human resources, preferably within a fast-paced business group or within a highly matrixed organization servicing multiple sectors/industries. Experience working in the construction sector is considered an asset. Proven experience providing advice and coaching on performance management and general employee relations matters. Proven experience supporting talent management initiatives across a multidivisional structure. Solid understanding of employment legislation including applicable Employment Standards Act and the Human Rights Code. Proficient in Microsoft Office applications including Word, Excel, PowerPoint and Outlook. Experience with an HRIS considered an asset. Excellent time management and organizational skills. Proven ability to work in a fast-paced environment and meet deadlines. Please be advised that a Criminal Background Check and Professional Reference Check will be required as part of our employment screening and selection process. Additionally, all applicants must be legally entitled to work in Canada, unless otherwise stated in the job posting. The expected salary range for this role is between $75,000 - $85,000 per year. The starting salary will be determined based on several factors such as the successful candidate's qualifications, including but not limited to education and experience. Base pay is one component of Black & McDonald's total rewards package. Total rewards vary by position and may include additional offerings such as group insurance benefits, pension plan, annual discretionary bonus, career development programs, and other HR programs. Black & McDonald welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
Contracts Manager Civil Engineering Location: Scotland Permanent Salary: £80,000-£100,000 DOE + tax-free subsistence + benefits package Ref: GR1496 Gibson Recruitment Limited Job Description: Multi-national Civil Engineering contractor who, due to the award of prestigious new contracts in Scotland, have a requirement for a CONTRACTS MANAGER to join their team. The business typically undertakes large scale infrastructure works, and this fantastic opportunity presents a perfect time to join as they expand their operations in Scotland. The successful CONTRACTS MANAGER will be responsible for overseeing the management of the projects to ensure their safe and efficient delivery, while adding value to the business. The post-holder will also need to support the work winning function of the business and be able to undertake Client engagement meetings, track opportunities and support tender submissions. The role holder will be responsible for growth within Scotland with the opportunity for career development and promotion. Applicants MUST be based in Scotland and, due to the nature of work, be willing to work away from home (within Scotland) when necessary. Accommodation & tax-free subsistence, as well as a comprehensive benefits package, is on offer on top of the salary. Responsibilities: Provide leadership, oversight and support to construction teams to ensure all projects are properly resourced and delivered safely, on time, within budget and to the required quality standards. Communicate project objectives, requirements, and stakeholder expectations clearly, ensuring full understanding across all project participants. Lead, motivate and guide internal site teams as well as external consultants and supply chain partners involved in project delivery and tender support activities. Champion excellence in safety, health, environment and quality (SHEQ), promoting continuous improvement and ensuring all statutory and company requirements are met. Ensure all projects operate in full compliance with company policies, procedures, and delegated authority levels. Lead, review and challenge project budgets, forecasts, and financial performance to achieve a robust, deliverable, and commercially sound approach. Advise the Managing Director on project scheduling, progress, risks and opportunities, and present clear action plans and updates to key clients and stakeholders. Oversee legacy projects to close-out, ensuring defects, warranty items and bond obligations are completed efficiently. Identify work-winning opportunities, collaborating with the Director to engage effectively with clients. Support tender submissions with programme advice, technical input, buildability reviews, and local supply chain insights. Provide expert support to project teams, applying a strong understanding of construction processes, technology, and delivery methods. Implement the Business Management System and ensure robust monitoring, control processes, and compliance with all legal and statutory project requirements. Allocate competent and appropriate resources to project management activities to ensure successful delivery. Promote and drive service excellence, best practice, and continuous improvement initiatives across all projects. Coach, mentor, and motivate project teams, setting clear expectations and leading by example. Apply an effective performance management framework to maximise team capability and outcomes. Ensure all construction projects are designed, constructed, and certified to the required technical, legal and safety standards. What you'll need to succeed A degree in Civil Engineering or Construction Management related subject Substantial experience as a project/contracts manager within a Civil Engineering environment. Ideally professionally qualified or working towards a professional qualification Previous experience of work winning activities Proven Track record of leading large and complex Civil Engineering Projects Good understanding of NEC (Various) Form of Contract Ability to monitor performance and intervene appropriately to ensure targets are achieved and exceeded Excellent interpersonal skills are required to manage a team and for relationships with Clients The ability to motivate, lead and engage diverse teams with due consideration to employee development, succession and performance management. The ability to operate effectively and harness results through cross-functional teams. Good management skills, with the ability to motivate employees to achieve high standards of compliance A strong communicator, comfortable interfacing with senior executives and external clients IT literacy What to do next: If this role sounds of interest and you would like to be considered, please apply with your updated CV, or contact Graeme on the details below. If this role is not for you but you would like to have a conversation regarding your next career move, don't hesitate to give us a call, in confidence.
Apr 04, 2026
Full time
Contracts Manager Civil Engineering Location: Scotland Permanent Salary: £80,000-£100,000 DOE + tax-free subsistence + benefits package Ref: GR1496 Gibson Recruitment Limited Job Description: Multi-national Civil Engineering contractor who, due to the award of prestigious new contracts in Scotland, have a requirement for a CONTRACTS MANAGER to join their team. The business typically undertakes large scale infrastructure works, and this fantastic opportunity presents a perfect time to join as they expand their operations in Scotland. The successful CONTRACTS MANAGER will be responsible for overseeing the management of the projects to ensure their safe and efficient delivery, while adding value to the business. The post-holder will also need to support the work winning function of the business and be able to undertake Client engagement meetings, track opportunities and support tender submissions. The role holder will be responsible for growth within Scotland with the opportunity for career development and promotion. Applicants MUST be based in Scotland and, due to the nature of work, be willing to work away from home (within Scotland) when necessary. Accommodation & tax-free subsistence, as well as a comprehensive benefits package, is on offer on top of the salary. Responsibilities: Provide leadership, oversight and support to construction teams to ensure all projects are properly resourced and delivered safely, on time, within budget and to the required quality standards. Communicate project objectives, requirements, and stakeholder expectations clearly, ensuring full understanding across all project participants. Lead, motivate and guide internal site teams as well as external consultants and supply chain partners involved in project delivery and tender support activities. Champion excellence in safety, health, environment and quality (SHEQ), promoting continuous improvement and ensuring all statutory and company requirements are met. Ensure all projects operate in full compliance with company policies, procedures, and delegated authority levels. Lead, review and challenge project budgets, forecasts, and financial performance to achieve a robust, deliverable, and commercially sound approach. Advise the Managing Director on project scheduling, progress, risks and opportunities, and present clear action plans and updates to key clients and stakeholders. Oversee legacy projects to close-out, ensuring defects, warranty items and bond obligations are completed efficiently. Identify work-winning opportunities, collaborating with the Director to engage effectively with clients. Support tender submissions with programme advice, technical input, buildability reviews, and local supply chain insights. Provide expert support to project teams, applying a strong understanding of construction processes, technology, and delivery methods. Implement the Business Management System and ensure robust monitoring, control processes, and compliance with all legal and statutory project requirements. Allocate competent and appropriate resources to project management activities to ensure successful delivery. Promote and drive service excellence, best practice, and continuous improvement initiatives across all projects. Coach, mentor, and motivate project teams, setting clear expectations and leading by example. Apply an effective performance management framework to maximise team capability and outcomes. Ensure all construction projects are designed, constructed, and certified to the required technical, legal and safety standards. What you'll need to succeed A degree in Civil Engineering or Construction Management related subject Substantial experience as a project/contracts manager within a Civil Engineering environment. Ideally professionally qualified or working towards a professional qualification Previous experience of work winning activities Proven Track record of leading large and complex Civil Engineering Projects Good understanding of NEC (Various) Form of Contract Ability to monitor performance and intervene appropriately to ensure targets are achieved and exceeded Excellent interpersonal skills are required to manage a team and for relationships with Clients The ability to motivate, lead and engage diverse teams with due consideration to employee development, succession and performance management. The ability to operate effectively and harness results through cross-functional teams. Good management skills, with the ability to motivate employees to achieve high standards of compliance A strong communicator, comfortable interfacing with senior executives and external clients IT literacy What to do next: If this role sounds of interest and you would like to be considered, please apply with your updated CV, or contact Graeme on the details below. If this role is not for you but you would like to have a conversation regarding your next career move, don't hesitate to give us a call, in confidence.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview This role offers the chance to lead a dynamic team, manage a diverse client portfolio and work closely with Directors and Partners to deliver exceptional advisory and compliance services. You'll take ownership of complex assignments, provide insightful financial and commercial guidance, and ensure high quality outputs across management accounts, VAT, and financial reporting. With strong technical expertise, you'll mentor junior team members, review their work, and help shape their development while continuously identifying opportunities to add value for clients. You will play a key part in understanding how clients operate, analysing their finance processes, interpreting financial and non financial trends, and turning these into clear, meaningful insights. You'll support clients in making smarter decisions, improving their systems and controls, and navigating the regulatory landscape in the UK. Alongside this, you'll manage budgets, build strong relationships, lead client meetings with confidence, and spot opportunities for wider service offerings across the firm. This is a highly commercial and people focused role where you'll act as an ambassador for the firm, develop new business leads, and contribute to the growth of the department. To thrive, you'll bring proven experience in a similar managerial role, strong technical accounting knowledge, an understanding of cloud accounting systems, and the confidence to guide clients and develop your team. You'll be adaptable, collaborative and proactive-someone who embraces change, thinks creatively, and enjoys helping clients and colleagues succeed. You'll be someone with: Qualified Accountant (ACA, ACCA or equivalent) or equivalent experience Solid accountancy experience required Relevant experience, gained in a similar manager role- ideally from practice environment Have the ability to advise on and implement financial systems, processes and controls Full knowledge of compliance and take on procedures You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Apr 04, 2026
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions businesses need to navigate today's changing world. Our clients are Britain's economic engine - ambitious, entrepreneurially- spirited and high growth businesses that fuel the economy - and the owners and management teams that lead them. We'll broaden your horizons Our Advisory team provide a wide variety of services that deliver value-led advice and outcomes. They have an in-depth knowledge of business, industry sectors and markets and understand the constantly changing risks and opportunities at the heart of our clients' affairs. The team work across strategy, operations and improvement as well as at a transactional and defined project level. From technology to risk advisory, they're experts in following through on top-level instructions and resolving the finer details - all in one straight-forward package. When you join them, you'll work on some of the world's most exciting financial operations and business deals, building your experience and expertise alongside the brightest minds in the i ndustry. We'll help you succeed Our clients trust us because of the quality of our advice . That quality grows from a thorough understanding of their business, and that understanding comes from working closely with clients and building long-lasting relationships. You'll be someone who can work pro-actively, managing your own tasks, but you'll also be confident collaborating with others, communicating regularly with senior managers, Directors, and BDO's Partners to enable us to serve our clients effectively . You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to our clients. Overview This role offers the chance to lead a dynamic team, manage a diverse client portfolio and work closely with Directors and Partners to deliver exceptional advisory and compliance services. You'll take ownership of complex assignments, provide insightful financial and commercial guidance, and ensure high quality outputs across management accounts, VAT, and financial reporting. With strong technical expertise, you'll mentor junior team members, review their work, and help shape their development while continuously identifying opportunities to add value for clients. You will play a key part in understanding how clients operate, analysing their finance processes, interpreting financial and non financial trends, and turning these into clear, meaningful insights. You'll support clients in making smarter decisions, improving their systems and controls, and navigating the regulatory landscape in the UK. Alongside this, you'll manage budgets, build strong relationships, lead client meetings with confidence, and spot opportunities for wider service offerings across the firm. This is a highly commercial and people focused role where you'll act as an ambassador for the firm, develop new business leads, and contribute to the growth of the department. To thrive, you'll bring proven experience in a similar managerial role, strong technical accounting knowledge, an understanding of cloud accounting systems, and the confidence to guide clients and develop your team. You'll be adaptable, collaborative and proactive-someone who embraces change, thinks creatively, and enjoys helping clients and colleagues succeed. You'll be someone with: Qualified Accountant (ACA, ACCA or equivalent) or equivalent experience Solid accountancy experience required Relevant experience, gained in a similar manager role- ideally from practice environment Have the ability to advise on and implement financial systems, processes and controls Full knowledge of compliance and take on procedures You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to the business . We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task in hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive , people-centred culture . From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We can provide the best support for our clients and people when we're working side by side . Our agile working framework helps us stay connected, bringing teams together whe re and whe n it counts so they can share ideas and help one another . At BDO, you'll always have access to the people and resources you need to do your best work . We know that c ollaboration is the key to creating value for our clients and satisfying experiences at work , so w e 've invested in state-of-the-art collaboration spaces in our offices . BDO's people represent a wealth of knowledge and expertise , and w e'll encourage you to build your network , work alongside others , and share your skills and experiences . With a range of multidisciplinary events and dedicated resources , you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in them. Across the UK thousands of unique minds coming together to help our clients reach their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise . We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better.
Are you a recent graduate with a passion for business and the drive to succeed? The UK's largest supplier of electrical equipment to business and trade customers is offering an exciting opportunity to join their comprehensive graduate programme designed to cultivate the next generation of sales leaders and managers. What's on Offer: £31,000 - £33,000 starting salary Two pay rises in your first year Profit share bonus + up to £1,800 tax-free training bonuses 25 days' holiday + matched employer pension contributions Fast progression into B2B sales and management Industry-leading training and mentorship About the Company The company you'll be joining recognises the importance of nurturing talent and building a strong succession plan. Their graduate sales and business management programme was established over a decade ago to bring in bright and ambitious graduates who are eager to learn about business operations. They seek individuals who are money-motivated and aspire to become effective salespeople and future managers. Graduate Training Programme: First 6 months Develop a core knowledge of how the business operates - warehouse, logistics, supply chain, administration, IT software, and marketing. Get hands-on with the vast product range and learn about different manufacturers and the electrical distribution industry. Start building relationships, making deals and advising customers face-to-face over the trade counter e.g. electricians, contractors and tradespeople. Begin your formal sales training course and network with other Graduate Trainees. Complete workbook assessments to underpin your learning and development and receive financial incentives for each one passed to a required standard. 6-12 months Move to internal sales account management, engaging with business customers over the phone e.g. construction companies, local government authorities, housing developers and hotels. Learn business development strategies and how to target and win new trading accounts. 12 months and beyond Progress to a diverse business-to-business field sales management position, with increased earning potential and bigger bonuses. Travel locally in your company car, meeting clients, discussing projects, and arranging social activities. Work towards running your own business in the group, learning about staff management, purchasing, profit and loss, etc. The business operates in a decentralised manner, allowing local managers to make informed decisions that drive the business forward. Apply Today to Find Out More If you're ready to kick-start your career in a company that values innovation, autonomy, and career development, this is the graduate program for you. We seek graduates who are money-motivated, relationship builders, competitive, and driven. If you have a passion for sales and the ability to build lasting relationships, apply today! Please note, a full UK driving licence is required for this role.
Apr 04, 2026
Full time
Are you a recent graduate with a passion for business and the drive to succeed? The UK's largest supplier of electrical equipment to business and trade customers is offering an exciting opportunity to join their comprehensive graduate programme designed to cultivate the next generation of sales leaders and managers. What's on Offer: £31,000 - £33,000 starting salary Two pay rises in your first year Profit share bonus + up to £1,800 tax-free training bonuses 25 days' holiday + matched employer pension contributions Fast progression into B2B sales and management Industry-leading training and mentorship About the Company The company you'll be joining recognises the importance of nurturing talent and building a strong succession plan. Their graduate sales and business management programme was established over a decade ago to bring in bright and ambitious graduates who are eager to learn about business operations. They seek individuals who are money-motivated and aspire to become effective salespeople and future managers. Graduate Training Programme: First 6 months Develop a core knowledge of how the business operates - warehouse, logistics, supply chain, administration, IT software, and marketing. Get hands-on with the vast product range and learn about different manufacturers and the electrical distribution industry. Start building relationships, making deals and advising customers face-to-face over the trade counter e.g. electricians, contractors and tradespeople. Begin your formal sales training course and network with other Graduate Trainees. Complete workbook assessments to underpin your learning and development and receive financial incentives for each one passed to a required standard. 6-12 months Move to internal sales account management, engaging with business customers over the phone e.g. construction companies, local government authorities, housing developers and hotels. Learn business development strategies and how to target and win new trading accounts. 12 months and beyond Progress to a diverse business-to-business field sales management position, with increased earning potential and bigger bonuses. Travel locally in your company car, meeting clients, discussing projects, and arranging social activities. Work towards running your own business in the group, learning about staff management, purchasing, profit and loss, etc. The business operates in a decentralised manner, allowing local managers to make informed decisions that drive the business forward. Apply Today to Find Out More If you're ready to kick-start your career in a company that values innovation, autonomy, and career development, this is the graduate program for you. We seek graduates who are money-motivated, relationship builders, competitive, and driven. If you have a passion for sales and the ability to build lasting relationships, apply today! Please note, a full UK driving licence is required for this role.
Health and Safety Catering Manager Job Title: Health and Safety Catering Manager - Contract Department: Catering / Facilities Reports To: General Manager Location: DN40 Salary: £19.23/hour Contract: Fixed-term till August 31st Essential Requirements NEBOSH FULL CLEAN UK DRIVING LICENCE Job Purpose The Health and Safety Catering Manager is responsible for ensuring that all catering operations are co click apply for full job details
Apr 04, 2026
Contractor
Health and Safety Catering Manager Job Title: Health and Safety Catering Manager - Contract Department: Catering / Facilities Reports To: General Manager Location: DN40 Salary: £19.23/hour Contract: Fixed-term till August 31st Essential Requirements NEBOSH FULL CLEAN UK DRIVING LICENCE Job Purpose The Health and Safety Catering Manager is responsible for ensuring that all catering operations are co click apply for full job details
Customer Experience Performance Officer Ashford, Epsom, Poole £44.4k - £49.6k per annum (dependent on skills and qualifications) Full Time Hybrid To be considered for this role, you must have a Full Valid UK Drivers licence. Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more REQ5525 We are looking for a dynamic individual to join our Customer Experience (CX) team to help and support our people to deliver exceptional customer service and ensure SGN is the No1 GDN for Customer Satisfaction. You will work with our field and office colleagues as their regional CXO, ensuring they are fully equipped to be able to deliver simply excellent customer service in their distinctive roles. You will take pride in jointly owning customer performance in your regional depots, and relish outperforming our customer broad measures for Customer Satisfaction and complaint handling. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Supporting operations colleagues to deliver excellent service, offering the right levels of support and coaching for customer satisfaction and complaint handling remotely and in the regional offices. Driving behavioural change with the depot senior management team around CX objectives. Attending senior manager meetings with customer satisfaction analysis, opportunities, and recommendations. Reviewing training material and techniques to ensure they are fit for purpose. Providing continuous training to the entire workforce and targeting areas where improvements are identified. Analysing and delivering business reports, ensuring areas for improvement are identified along with solutions. Implementing and progressing key initiatives through internal projects. Analysing customer enquiries, complaints, guaranteed standards of service, and satisfaction to understand trends and ensure improvement areas are fully targeted. Providing incident support for both our Scotland and southern network. What you will need You will have previous experience in a coaching, training or management role which includes positively influencing key performance improvements. You will have strong interpersonal & influencing skills and can think strategically to identify key drivers of change for each work stream, depot, contractor, fully supporting each through to implementation. You must be analytically minded, and able to identify trends through various data streams, then work with the regions to deliver solutions. You must be flexible and prepared to work extra hours to attend incidents and deliver additional support on an ad-hoc basis. An in-depth knowledge of Microsoft office applications is essential. As this role will involve a significant amount of travel therefore a valid driving license is essential. You will be required to be out working in your assigned depots covering Operations and Construction, a minimum of 3/4 days per week. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm. SGN is an award-winning employer, including CCA Gold Awards for 'Great Places to Work and 'Inclusivity and Accessibility'. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
Apr 04, 2026
Full time
Customer Experience Performance Officer Ashford, Epsom, Poole £44.4k - £49.6k per annum (dependent on skills and qualifications) Full Time Hybrid To be considered for this role, you must have a Full Valid UK Drivers licence. Competitive pension scheme - Enhanced maternity/paternity pay - Life assurance - HolidayPlus - Cycle2work Scheme & more REQ5525 We are looking for a dynamic individual to join our Customer Experience (CX) team to help and support our people to deliver exceptional customer service and ensure SGN is the No1 GDN for Customer Satisfaction. You will work with our field and office colleagues as their regional CXO, ensuring they are fully equipped to be able to deliver simply excellent customer service in their distinctive roles. You will take pride in jointly owning customer performance in your regional depots, and relish outperforming our customer broad measures for Customer Satisfaction and complaint handling. We deliver safety, warmth, and comfort to homes and businesses. Every role, whether in the office or on the front line, plays a key part in this mission. Here's how you will contribute Supporting operations colleagues to deliver excellent service, offering the right levels of support and coaching for customer satisfaction and complaint handling remotely and in the regional offices. Driving behavioural change with the depot senior management team around CX objectives. Attending senior manager meetings with customer satisfaction analysis, opportunities, and recommendations. Reviewing training material and techniques to ensure they are fit for purpose. Providing continuous training to the entire workforce and targeting areas where improvements are identified. Analysing and delivering business reports, ensuring areas for improvement are identified along with solutions. Implementing and progressing key initiatives through internal projects. Analysing customer enquiries, complaints, guaranteed standards of service, and satisfaction to understand trends and ensure improvement areas are fully targeted. Providing incident support for both our Scotland and southern network. What you will need You will have previous experience in a coaching, training or management role which includes positively influencing key performance improvements. You will have strong interpersonal & influencing skills and can think strategically to identify key drivers of change for each work stream, depot, contractor, fully supporting each through to implementation. You must be analytically minded, and able to identify trends through various data streams, then work with the regions to deliver solutions. You must be flexible and prepared to work extra hours to attend incidents and deliver additional support on an ad-hoc basis. An in-depth knowledge of Microsoft office applications is essential. As this role will involve a significant amount of travel therefore a valid driving license is essential. You will be required to be out working in your assigned depots covering Operations and Construction, a minimum of 3/4 days per week. Not sure you meet every requirement? Research shows some people - particularly women and those from underrepresented backgrounds - may hesitate to apply unless they meet every criteria. At SGN, we value diverse backgrounds, experiences and perspectives. If this role interests you but you're not sure you tick every box, we'd still love to hear from you. You might be just who we're looking for - now or in the future. Why SGN? SGN is a leader in pioneering research and development toward a net-zero energy system. Our cutting-edge technologies and innovative thinking are driving change in the gas industry, all while keeping people safe and warm. SGN is an award-winning employer, including CCA Gold Awards for 'Great Places to Work and 'Inclusivity and Accessibility'. If you require any accommodations or support during the application process, reach out to us. We're here to help ensure an inclusive and accessible experience for everyone.
