Operations Manager - Lead with Purpose At Wilderness Way, we're growing and evolving, and we're on the hunt for an exceptional Operations Manager to join our team. If you're a dynamic leader with a passion for delivering outstanding care and empowering teams, this is your opportunity to shape the future of children's residential care. As an Operations Manager, you'll play a pivotal role in overseeing one of our cluster of children's homes, working closely with our Regional Director and leading a team of Registered Service Managers. This isn't just about meeting objectives; it's about creating a legacy of care that transforms lives. What You'll Do: Inspire Leadership: Mentor and support your team of Registered Managers, driving exceptional care and positive outcomes for children. Deliver Excellence: Ensure outstanding care is consistently provided while meeting financial and operational goals. Collaborate: Work directly with our Commissioning and Placements Partners and external agencies to tailor care to each child's needs. Empower Teams: Promote our Mission, Vision and Values, coaching managers to achieve their best while maintaining a child-first focus. Drive Performance: Use data to monitor and report on service success, identifying opportunities for continuous improvement. Why Join Us? Salary: Up to £68,120 (discussed based on experience and qualifications). Annual Leave: 35 days, with extra days for continuous service at 2 and 5 years. Flexibility: 40-hour workweek (Monday to Friday, 9am-5pm) with the occasional need for flexibility. Health & Wellbeing: Private Medical Insurance, Medicash plan, 24/7 GP access, cashback on optical/dental treatments, and gym discounts. Recognition & Rewards: Bonuses for referrals (£1,000 per successful referral) and monthly Wilderness Heroes awards. Financial Security: Pension contributions and life assurance (2x salary). Discounts: High street savings, leisure perks, and tailored local discounts. A Culture of Growth: Opportunities to develop through coaching, industry-recognised qualifications, and career progression pathways. Be part of an innovative organisation, leading in therapeutic and assessment-based residential care. A workplace driven by Collaboration, Adaptability, Respect, and Empathy-where your voice matters. What We're looking for: Experience: At least 6 years working with children with challenging behaviours in residential settings, and 4 years in leadership. Qualifications: Level 5 Diploma in Leadership for Health and Social Care and Children & Young People's Services. Regulatory Expertise: Strong knowledge of Ofsted, safeguarding, and child protection legislation. Operational Excellence: Proven ability to manage budgets, implement policies, and meet organisational goals. Leadership Skills: A collaborative, inspiring approach to coaching and mentoring your team. Commitment to Children: Passionate about making a difference, with a child-focused, problem-solving mindset. Flexibility & Mobility: A full UK driving licence and the ability to travel across our services. Click 'Apply Now' to register your details or contact us at . We'll guide you through our simple application process. All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland as we follow safer recruitment processes. Proof of identity will also be required. We are an equal opportunities employer.
Dec 07, 2025
Full time
Operations Manager - Lead with Purpose At Wilderness Way, we're growing and evolving, and we're on the hunt for an exceptional Operations Manager to join our team. If you're a dynamic leader with a passion for delivering outstanding care and empowering teams, this is your opportunity to shape the future of children's residential care. As an Operations Manager, you'll play a pivotal role in overseeing one of our cluster of children's homes, working closely with our Regional Director and leading a team of Registered Service Managers. This isn't just about meeting objectives; it's about creating a legacy of care that transforms lives. What You'll Do: Inspire Leadership: Mentor and support your team of Registered Managers, driving exceptional care and positive outcomes for children. Deliver Excellence: Ensure outstanding care is consistently provided while meeting financial and operational goals. Collaborate: Work directly with our Commissioning and Placements Partners and external agencies to tailor care to each child's needs. Empower Teams: Promote our Mission, Vision and Values, coaching managers to achieve their best while maintaining a child-first focus. Drive Performance: Use data to monitor and report on service success, identifying opportunities for continuous improvement. Why Join Us? Salary: Up to £68,120 (discussed based on experience and qualifications). Annual Leave: 35 days, with extra days for continuous service at 2 and 5 years. Flexibility: 40-hour workweek (Monday to Friday, 9am-5pm) with the occasional need for flexibility. Health & Wellbeing: Private Medical Insurance, Medicash plan, 24/7 GP access, cashback on optical/dental treatments, and gym discounts. Recognition & Rewards: Bonuses for referrals (£1,000 per successful referral) and monthly Wilderness Heroes awards. Financial Security: Pension contributions and life assurance (2x salary). Discounts: High street savings, leisure perks, and tailored local discounts. A Culture of Growth: Opportunities to develop through coaching, industry-recognised qualifications, and career progression pathways. Be part of an innovative organisation, leading in therapeutic and assessment-based residential care. A workplace driven by Collaboration, Adaptability, Respect, and Empathy-where your voice matters. What We're looking for: Experience: At least 6 years working with children with challenging behaviours in residential settings, and 4 years in leadership. Qualifications: Level 5 Diploma in Leadership for Health and Social Care and Children & Young People's Services. Regulatory Expertise: Strong knowledge of Ofsted, safeguarding, and child protection legislation. Operational Excellence: Proven ability to manage budgets, implement policies, and meet organisational goals. Leadership Skills: A collaborative, inspiring approach to coaching and mentoring your team. Commitment to Children: Passionate about making a difference, with a child-focused, problem-solving mindset. Flexibility & Mobility: A full UK driving licence and the ability to travel across our services. Click 'Apply Now' to register your details or contact us at . We'll guide you through our simple application process. All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland as we follow safer recruitment processes. Proof of identity will also be required. We are an equal opportunities employer.
Client Lead - National Security Location: Farnborough, England, United Kingdom Role Type: Permanent - Full Time Package: Competitive Salaries + Benefits Role ID: SF18372 Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Senior Client Manager, where you will have the opportunity to work with cutting edge technology in partnership with some of the most brilliant minds. We have a new, exciting opportunity for a Senior Client Manager - National Security. This role will be based from our Farnborough site with some travel, and we also offer hybrid working. Role Purpose Provide central focus and orchestration for all QinetiQ engagement with National Security Client to ensure coherence of Go to market strategy and all engagements with this client. Build strong relationships and network across customer community, lead on development of coherent engagement plan and oversee its implementation across this community. Build in depth understanding of National Security Clients' strategic aims, budgets and funded programme lines. Build, coach and mentor Client Management team who report directly into this role and who are aligned with key client accounts that sit within this market segment. Day to day leadership and mentoring of this Client Management team. Implement and support ongoing development of operational tempo and heartbeat to drive coherent engagement across all relevant QQ stakeholders engaging with National Security Working with Sector MDs and BD Director develop and implement GTM strategy for National Security Ensure coherency of our GTM strategy across Defence and wider Government as appropriate Ensure ongoing alignment with IDTs to ensure effective and efficient development and execution of farmed opportunities Development and execution of larger strategic opportunities and propositions - working with the BDD and Head of Capture and Bidding Business planning to support ISBP development, and in year forecasting Ensure alignment wider QinetiQ through peer level stakeholder engagement - Capture Managers, CTO office, Campaign BD leads Key Accountabilities Leadership: provide direct and "hands on" leadership and coordination of all QinetiQ engagements into this client. Nurture and develop Client Management team aligned with the client and ensure that the team is appropriately trained in Company Best practice and that it follows this routinely in the execution of all Business Winning activities in this area. Stakeholder management: build thorough understanding of Client stakeholders, organisational construct and ways of working. Coordinate all QinetiQ engagements into this community to ensure alignment of messaging across our business. Similarly, in conjunction with the Client Management team reporting in to this role, develop strong relationships across all QinetiQ stakeholders engaging with this Client. Got to market Strategy: working across internal and external stakeholders develop a coherent Go To market Strategy for this client. This GTM strategy should leverage thorough and in depth understanding of the clients own strategy, budget and forecasted spend on future procurements. Support Development of QinetiQ strategy: engage with UKI Strategy Director and TOE functions to ensure that QinetiQ's own strategic growth plans are aligned with those of National Security Clients and that we are building skills and capacity necessary to execute on that strategy. Order Intake Number for National Security secure in year orders in line with Targets for this area whilst building credible pipeline and platform for future growth and delivery of longer term ISBP order intake commitments Capture/Bid Management: engage with UK Intelligence Head of Capture and Bid Management to ensure that approved Capture plans are in place and are being executed for all major opportunities being executed within the Defence and Training Market. Ensure that best practice is applied at all times in the execution of these captures through "hands on" leadership of all major Captures. Forward planning resourcing: Proactively engage with the Intelligence Sector BDD and Operations Lead to ensure that there is a clear forward view of the pipeline and resourcing requirements. Ensure opportunities can be resourced correctly from a Capture/Bid Management perspective and that requirements for technical resource from the business are known and understood. Wider engagement: Proactively engage with the Global Campaigns and UK Defence Sectors to ensure areas of cross collaboration are known and understood. Maintain visibility of cross collaboration execution plan to ensure that this is known and understood within the Intelligence Sector and that it is being followed correctly. Best Practice: Proactively engage with Group Business Winning Excellence to ensure that activities within the Sector follow accepted best practice and that the team is trained in accordance with Company requirements/schedules. Demonstrate leadership in the usage of SAP C4C CRM. Feedback to Group Business Winning Excellence any areas of potential improvements/refinements in best practice or training based upon experience within the Sector of Capture execution. Compliance: Ensure all business winning activities are conducted in full compliance to Group business winning policies and procedures. Ensure that Group policies relating to Ethical Trading Policy, Exports and the appointment and use of third party Commercial Intermediaries are fully complied with. Leadership: Ability to lead teams of senior professionals that span business and functional boundaries. Ability to operate in a complex matrix structure using influential leadership to bring best of capabilities to bear to enable development of strategic GTM plan, secure pipeline and win complex, competed tenders Business Development: Proven track record in leading teams to build credible pipeline at scale with high conversion rate. Ability to repeatedly deliver challenging OI targets. Execution of Win Strategy: Track record of win strategy development and implementation for complex, competed deals at scale (over c£30m), Domain Relevance: Relevant experience of winning business with customers and industrial partners across Defence with particular focus on Stratcom (Defence Digital/Defence Intelligence), DSTL and Front Line Commands. Deep customer domain knowledge and relationships: ability to provide thought leadership to customers in complex domains (spanning the above) and develop compelling QinetiQ propositions to meet deliver on this thought leadership. Wider industry relationships: established relationships at executive level and ability to engage at this level in order to build partnering strategies and detailed understanding of the competitive terrain. Experience & Qualifications Proven track record in hands on development and execution of scale pipeline (c£200m) with high conversion rate (delivering c£100m) of orders in year. Proven track record in cradle to grave execution of win strategies with demonstrated ability to win competitive tenders (over c£30m). Proven track record in the leadership/mentorship of business development teams, in order to enable development and implementation of compelling strategy and winning tender responses. Proven track record of ability to influence across matrixed internal organisational structure in order to harness wider capabilities in the development and implementation of compelling strategy and winning tender responses. Technical background with sufficient knowledge of Data Intelligence, Communications, Cyber Security and Sensor technologies to link technology with client business problems and engage confidently with client/internal technical communities. Track record in navigation of complex and multi-disciplinary stakeholder communities within customer organisations. Ability to influence and shape decision making at executive levels within the customer community. Over 10 years' experience working in Defence and Secure Government environment with particular focus on Defence Digital, Defence Intelligence, DSTL and front line commands Established network within this community with strong reputation built upon consistent delivery. Established network within other commercial organisations that operate within this market with strong reputation built upon trust and mutual respect. Security clearances to allow access to core clients and access to operational requirements and procurement strategies within the above customer communities. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic . click apply for full job details
Dec 07, 2025
Full time
Client Lead - National Security Location: Farnborough, England, United Kingdom Role Type: Permanent - Full Time Package: Competitive Salaries + Benefits Role ID: SF18372 Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting edge defence technology to ground breaking innovations our mission is to empower and protect lives. Join us as a Senior Client Manager, where you will have the opportunity to work with cutting edge technology in partnership with some of the most brilliant minds. We have a new, exciting opportunity for a Senior Client Manager - National Security. This role will be based from our Farnborough site with some travel, and we also offer hybrid working. Role Purpose Provide central focus and orchestration for all QinetiQ engagement with National Security Client to ensure coherence of Go to market strategy and all engagements with this client. Build strong relationships and network across customer community, lead on development of coherent engagement plan and oversee its implementation across this community. Build in depth understanding of National Security Clients' strategic aims, budgets and funded programme lines. Build, coach and mentor Client Management team who report directly into this role and who are aligned with key client accounts that sit within this market segment. Day to day leadership and mentoring of this Client Management team. Implement and support ongoing development of operational tempo and heartbeat to drive coherent engagement across all relevant QQ stakeholders engaging with National Security Working with Sector MDs and BD Director develop and implement GTM strategy for National Security Ensure coherency of our GTM strategy across Defence and wider Government as appropriate Ensure ongoing alignment with IDTs to ensure effective and efficient development and execution of farmed opportunities Development and execution of larger strategic opportunities and propositions - working with the BDD and Head of Capture and Bidding Business planning to support ISBP development, and in year forecasting Ensure alignment wider QinetiQ through peer level stakeholder engagement - Capture Managers, CTO office, Campaign BD leads Key Accountabilities Leadership: provide direct and "hands on" leadership and coordination of all QinetiQ engagements into this client. Nurture and develop Client Management team aligned with the client and ensure that the team is appropriately trained in Company Best practice and that it follows this routinely in the execution of all Business Winning activities in this area. Stakeholder management: build thorough understanding of Client stakeholders, organisational construct and ways of working. Coordinate all QinetiQ engagements into this community to ensure alignment of messaging across our business. Similarly, in conjunction with the Client Management team reporting in to this role, develop strong relationships across all QinetiQ stakeholders engaging with this Client. Got to market Strategy: working across internal and external stakeholders develop a coherent Go To market Strategy for this client. This GTM strategy should leverage thorough and in depth understanding of the clients own strategy, budget and forecasted spend on future procurements. Support Development of QinetiQ strategy: engage with UKI Strategy Director and TOE functions to ensure that QinetiQ's own strategic growth plans are aligned with those of National Security Clients and that we are building skills and capacity necessary to execute on that strategy. Order Intake Number for National Security secure in year orders in line with Targets for this area whilst building credible pipeline and platform for future growth and delivery of longer term ISBP order intake commitments Capture/Bid Management: engage with UK Intelligence Head of Capture and Bid Management to ensure that approved Capture plans are in place and are being executed for all major opportunities being executed within the Defence and Training Market. Ensure that best practice is applied at all times in the execution of these captures through "hands on" leadership of all major Captures. Forward planning resourcing: Proactively engage with the Intelligence Sector BDD and Operations Lead to ensure that there is a clear forward view of the pipeline and resourcing requirements. Ensure opportunities can be resourced correctly from a Capture/Bid Management perspective and that requirements for technical resource from the business are known and understood. Wider engagement: Proactively engage with the Global Campaigns and UK Defence Sectors to ensure areas of cross collaboration are known and understood. Maintain visibility of cross collaboration execution plan to ensure that this is known and understood within the Intelligence Sector and that it is being followed correctly. Best Practice: Proactively engage with Group Business Winning Excellence to ensure that activities within the Sector follow accepted best practice and that the team is trained in accordance with Company requirements/schedules. Demonstrate leadership in the usage of SAP C4C CRM. Feedback to Group Business Winning Excellence any areas of potential improvements/refinements in best practice or training based upon experience within the Sector of Capture execution. Compliance: Ensure all business winning activities are conducted in full compliance to Group business winning policies and procedures. Ensure that Group policies relating to Ethical Trading Policy, Exports and the appointment and use of third party Commercial Intermediaries are fully complied with. Leadership: Ability to lead teams of senior professionals that span business and functional boundaries. Ability to operate in a complex matrix structure using influential leadership to bring best of capabilities to bear to enable development of strategic GTM plan, secure pipeline and win complex, competed tenders Business Development: Proven track record in leading teams to build credible pipeline at scale with high conversion rate. Ability to repeatedly deliver challenging OI targets. Execution of Win Strategy: Track record of win strategy development and implementation for complex, competed deals at scale (over c£30m), Domain Relevance: Relevant experience of winning business with customers and industrial partners across Defence with particular focus on Stratcom (Defence Digital/Defence Intelligence), DSTL and Front Line Commands. Deep customer domain knowledge and relationships: ability to provide thought leadership to customers in complex domains (spanning the above) and develop compelling QinetiQ propositions to meet deliver on this thought leadership. Wider industry relationships: established relationships at executive level and ability to engage at this level in order to build partnering strategies and detailed understanding of the competitive terrain. Experience & Qualifications Proven track record in hands on development and execution of scale pipeline (c£200m) with high conversion rate (delivering c£100m) of orders in year. Proven track record in cradle to grave execution of win strategies with demonstrated ability to win competitive tenders (over c£30m). Proven track record in the leadership/mentorship of business development teams, in order to enable development and implementation of compelling strategy and winning tender responses. Proven track record of ability to influence across matrixed internal organisational structure in order to harness wider capabilities in the development and implementation of compelling strategy and winning tender responses. Technical background with sufficient knowledge of Data Intelligence, Communications, Cyber Security and Sensor technologies to link technology with client business problems and engage confidently with client/internal technical communities. Track record in navigation of complex and multi-disciplinary stakeholder communities within customer organisations. Ability to influence and shape decision making at executive levels within the customer community. Over 10 years' experience working in Defence and Secure Government environment with particular focus on Defence Digital, Defence Intelligence, DSTL and front line commands Established network within this community with strong reputation built upon consistent delivery. Established network within other commercial organisations that operate within this market with strong reputation built upon trust and mutual respect. Security clearances to allow access to core clients and access to operational requirements and procurement strategies within the above customer communities. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experience enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic . click apply for full job details
Job Title: Head of Security & Emergency Planning Location: This role can be based at either our Chelmsford or Cambridge campus but there is an expectation that the post holder will be visible across all campuses. Salary: £58,225 - £67,468 per year Job type: Full Time, Permanent Closing Date: 30/11/2025 About The University: The University is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. The University holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). The University's research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK's Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK's leading universities for degree apprenticeship provision, working with hundreds of employers across the UK. About the role: The Safety & Security Department are part of the Office of the Secretary and Clerk which is one of the key Professional Services that support the operation of the university. The role of Head of Security & Emergency Planning is responsible for both the Strategic direction as well as the ongoing operational management of the Safety & Security Department. You will be responsible for a Safety & Security Department consisting of over 35 staff, including Duty Managers, Safety & Security Officers, Control Room Operators and Receptionists. You will be accountable for the security provision across four campuses: Cambridge Chelmsford, Writtle, and Peterborough. The Head of Security also has responsibility for external security contracts, such as the contract that provides additional resource for university events, including graduations, along with the CCTV and Access Control contracts. As the post holder you will also lead on Emergency Planning as part of your role, where you will plan and deliver an Annual Emergency Exercise. You will be a great communicator working with a variety of people, building strong working relationships both internally and externally. As a trusted partner you will deliver complex information sensitively and professionally to a wide and varied number of stakeholders both internal and external. You will be committed to continuous improvement and will look for new ways to improve the efficiency of the service. As an employer we encourage and welcome new ideas and innovations. It is expected that applicants for this role will have both security knowledge as well as experience of managing a large team in a customer facing role. If you have previous relevant experience, ideally gained in an education environment, competent IT skills, a customer-centric ethos and can demonstrate commitment to our values then we'd love to hear from you. If you have the ability to think innovatively, possess good interpersonal and negotiating skills and can uphold our values with the willingness to contribute to the collective life of the Service then we do hope you'll express an interest in joining us. To progress further you will have a minimum of a Higher degree plus demonstrable professional experience for the role or relevant professional/degree level qualification (Chartered where appropriate) and significant demonstrable professional experience for the role. Interviews will be held week commencing 8th December 2025. We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details. We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that the university will carry out online searches as part of the due diligence on short listed candidates. This appointment is subject to an enhanced level children's and adults barred list disclosure from the Disclosure and Barring Service. We value diversity at the university and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK. Committed to being inclusive and open to discuss flexible working. Please click on the APPLY button where you will be redirected to our website where you can find out more about this opportunity. Candidates with the experience or relevant job titles of: Director of Security and Resilience, Head of Corporate Security and Risk, Chief Security Officer, Director of Business Continuity and Operations, will also be considered for this role.
Dec 07, 2025
Full time
Job Title: Head of Security & Emergency Planning Location: This role can be based at either our Chelmsford or Cambridge campus but there is an expectation that the post holder will be visible across all campuses. Salary: £58,225 - £67,468 per year Job type: Full Time, Permanent Closing Date: 30/11/2025 About The University: The University is a global university transforming lives through innovative, inclusive and entrepreneurial education and research. The University holds a Gold award for the quality of its education, awarded through the Teaching Excellence Framework (TEF). The University's research institutes and four faculties bridge scientific, technical and creative fields. We deliver impactful research which tackles pressing issues and makes a real difference to our communities. Our academic excellence has been recognised by the UK's Higher Education funding bodies, with 16 of our research areas assessed as world leading. We are the largest provider of Nursing, Midwifery, Health and Social Care students in the East of England, and we are also among the UK's leading universities for degree apprenticeship provision, working with hundreds of employers across the UK. About the role: The Safety & Security Department are part of the Office of the Secretary and Clerk which is one of the key Professional Services that support the operation of the university. The role of Head of Security & Emergency Planning is responsible for both the Strategic direction as well as the ongoing operational management of the Safety & Security Department. You will be responsible for a Safety & Security Department consisting of over 35 staff, including Duty Managers, Safety & Security Officers, Control Room Operators and Receptionists. You will be accountable for the security provision across four campuses: Cambridge Chelmsford, Writtle, and Peterborough. The Head of Security also has responsibility for external security contracts, such as the contract that provides additional resource for university events, including graduations, along with the CCTV and Access Control contracts. As the post holder you will also lead on Emergency Planning as part of your role, where you will plan and deliver an Annual Emergency Exercise. You will be a great communicator working with a variety of people, building strong working relationships both internally and externally. As a trusted partner you will deliver complex information sensitively and professionally to a wide and varied number of stakeholders both internal and external. You will be committed to continuous improvement and will look for new ways to improve the efficiency of the service. As an employer we encourage and welcome new ideas and innovations. It is expected that applicants for this role will have both security knowledge as well as experience of managing a large team in a customer facing role. If you have previous relevant experience, ideally gained in an education environment, competent IT skills, a customer-centric ethos and can demonstrate commitment to our values then we'd love to hear from you. If you have the ability to think innovatively, possess good interpersonal and negotiating skills and can uphold our values with the willingness to contribute to the collective life of the Service then we do hope you'll express an interest in joining us. To progress further you will have a minimum of a Higher degree plus demonstrable professional experience for the role or relevant professional/degree level qualification (Chartered where appropriate) and significant demonstrable professional experience for the role. Interviews will be held week commencing 8th December 2025. We have an agile working culture and offer an extensive range of benefits including generous holiday entitlement, occupational pension schemes, training and development opportunities, travel to work scheme and a competitive relocation package. Visit our benefits page for full details. We are committed to safeguarding and promoting welfare of our staff and students and expect all staff and volunteers to share this commitment. Applicants should be aware that the university will carry out online searches as part of the due diligence on short listed candidates. This appointment is subject to an enhanced level children's and adults barred list disclosure from the Disclosure and Barring Service. We value diversity at the university and welcome applications from all sections of the community. We have a responsibility to ensure that all employees are eligible to live and work in the UK. Committed to being inclusive and open to discuss flexible working. Please click on the APPLY button where you will be redirected to our website where you can find out more about this opportunity. Candidates with the experience or relevant job titles of: Director of Security and Resilience, Head of Corporate Security and Risk, Chief Security Officer, Director of Business Continuity and Operations, will also be considered for this role.
The Senior Fundraising & Grants Manager will lead the development and delivery of Bite Back's fundraising strategy with a primary focus on trusts, foundations and institutional grants. You ll oversee the organisation s grants pipeline, coordinate funding applications and reports, and ensure excellent standards of funder stewardship and compliance. You ll also play a role in developing early-stage public fundraising activities to diversify income and support the long-term sustainability of Bite Back s youth-led mission. RESPONSIBILITIES The Senior Fundraising and Grants Manager is accountable for: Fundraising Strategy & Planning Design, deliver and monitor a values-aligned fundraising strategy, with a primary focus on trusts and foundations. Set annual income targets, track progress against goals, and report performance to senior leadership and trustees. Identify new income opportunities to support Bite Back s strategic growth and impact. Develop and maintain a month grant pipeline to forecast income and manage funding cycles. Ensure all fundraising activity complies with the Code of Fundraising Practice, GDPR, and Bite Back s ethical standards. Grants from Trusts and Foundations Lead the processes for securing income from trusts, foundations and institutional funders, from prospect research through to submission, reporting and renewal. Research, identify and prioritise funding opportunities aligned with Bite Back s youth-led mission and programmes. Collaborate with internal teams to conduct due diligence to ensure funding sources are aligned with our values. Prepare and submit high-quality, evidence-led, and compelling grant proposals in collaboration with the CEO, Director of Finance & Operations, Monitoring & Evaluation Manager, and programme leads. Coordinate grant management and tracking: maintain accurate records of deadlines, deliverables, and reporting requirements. Work with the finance team to develop accurate project budgets and ensure financial reporting meets funder expectations and our operational needs. Produce and submit clear, engaging progress reports to funders that highlight impact, learning, and youth voices. Monitor grant income and expenditure, ensuring compliance and timely claims against restricted funding. Work with the Operations and Contracts Manager and the Monitoring and Evaluation Manager to develop and improve systems for grant tracking and data integrity within the CRM (Salesforce). Donor Stewardship and Relationship Management Work closely with the CEO to build and maintain strong relationships with existing and potential funders, ensuring high-quality engagement and stewardship. Coordinate communications, updates, and thank-you processes for donors to encourage repeat and multi-year funding. Lead workstreams, working closely with the Brand Manager and leadership team for support, in order to deliver meetings, presentations, and reports to funders. Represent Bite Back at relevant events, funder briefings, and networking opportunities. Promote a culture of fundraising awareness and collaboration across the organisation. Fundraising Development Work with the Communications and Operations teams to explore and pilot small-scale public fundraising initiatives (e.g. individual giving, online campaigns, web donation tool). Work with the CEO and Communications team to develop a new strategy to build a strong and committed donor network of high net worth individuals aligned with Bite Back s values Develop systems, messaging, and supporter journeys that reflect Bite Back s youth-led identity. Explore opportunities for revenue from the public sector. Test new public fundraising channels and evaluate their return on investment to inform future strategy. Other Champion Bite Back s values - Fresh, Resilient, Respectful, Energetic, and Real - in all fundraising work. Collaborate with the youth activism, communications, and policy teams to translate programme outcomes into fundable opportunities and compelling narratives. Stay informed about trends in the fundraising and grant-making sectors and share learning across the team. SKILLS AND EXPERIENCE We will be looking for applications that demonstrate experience in at least some of these, and evidence of capacity to build skills in other areas. Please don t be put off applying for one of our jobs because you can t demonstrate every skill. If you're passionate and excited about working for us, and possess the main skills and experience we are looking for, go ahead and apply. You could be just what we are looking for! The ideal candidate would have the following: Essential Proven experience in securing income from trusts and foundations, ideally within the non-profit or campaigning sector. Track record of developing and managing a grant pipeline and meeting income targets. Excellent written communication skills with experience producing high-quality funding applications and impact reports. Strong organisational and project management skills with the ability to meet multiple deadlines. Understanding of budgeting and financial management for grant-funded projects. Strong relationship-building and stakeholder engagement skills. Experience using CRM systems for tracking income and reporting (ideally Salesforce). Knowledge of fundraising regulations, GDPR, and ethical standards. Commitment to Bite Back s youth-led, systems-change mission. Desirable Experience of developing public fundraising initiatives (individual giving, digital, community). Familiarity with youth-led or campaigning charities. Experience managing cross-team collaboration on proposals and reports. Understanding of impact measurement and evaluation in fundraising contexts. Confidence presenting to funders or representing the organisation externally.
Dec 07, 2025
Full time
The Senior Fundraising & Grants Manager will lead the development and delivery of Bite Back's fundraising strategy with a primary focus on trusts, foundations and institutional grants. You ll oversee the organisation s grants pipeline, coordinate funding applications and reports, and ensure excellent standards of funder stewardship and compliance. You ll also play a role in developing early-stage public fundraising activities to diversify income and support the long-term sustainability of Bite Back s youth-led mission. RESPONSIBILITIES The Senior Fundraising and Grants Manager is accountable for: Fundraising Strategy & Planning Design, deliver and monitor a values-aligned fundraising strategy, with a primary focus on trusts and foundations. Set annual income targets, track progress against goals, and report performance to senior leadership and trustees. Identify new income opportunities to support Bite Back s strategic growth and impact. Develop and maintain a month grant pipeline to forecast income and manage funding cycles. Ensure all fundraising activity complies with the Code of Fundraising Practice, GDPR, and Bite Back s ethical standards. Grants from Trusts and Foundations Lead the processes for securing income from trusts, foundations and institutional funders, from prospect research through to submission, reporting and renewal. Research, identify and prioritise funding opportunities aligned with Bite Back s youth-led mission and programmes. Collaborate with internal teams to conduct due diligence to ensure funding sources are aligned with our values. Prepare and submit high-quality, evidence-led, and compelling grant proposals in collaboration with the CEO, Director of Finance & Operations, Monitoring & Evaluation Manager, and programme leads. Coordinate grant management and tracking: maintain accurate records of deadlines, deliverables, and reporting requirements. Work with the finance team to develop accurate project budgets and ensure financial reporting meets funder expectations and our operational needs. Produce and submit clear, engaging progress reports to funders that highlight impact, learning, and youth voices. Monitor grant income and expenditure, ensuring compliance and timely claims against restricted funding. Work with the Operations and Contracts Manager and the Monitoring and Evaluation Manager to develop and improve systems for grant tracking and data integrity within the CRM (Salesforce). Donor Stewardship and Relationship Management Work closely with the CEO to build and maintain strong relationships with existing and potential funders, ensuring high-quality engagement and stewardship. Coordinate communications, updates, and thank-you processes for donors to encourage repeat and multi-year funding. Lead workstreams, working closely with the Brand Manager and leadership team for support, in order to deliver meetings, presentations, and reports to funders. Represent Bite Back at relevant events, funder briefings, and networking opportunities. Promote a culture of fundraising awareness and collaboration across the organisation. Fundraising Development Work with the Communications and Operations teams to explore and pilot small-scale public fundraising initiatives (e.g. individual giving, online campaigns, web donation tool). Work with the CEO and Communications team to develop a new strategy to build a strong and committed donor network of high net worth individuals aligned with Bite Back s values Develop systems, messaging, and supporter journeys that reflect Bite Back s youth-led identity. Explore opportunities for revenue from the public sector. Test new public fundraising channels and evaluate their return on investment to inform future strategy. Other Champion Bite Back s values - Fresh, Resilient, Respectful, Energetic, and Real - in all fundraising work. Collaborate with the youth activism, communications, and policy teams to translate programme outcomes into fundable opportunities and compelling narratives. Stay informed about trends in the fundraising and grant-making sectors and share learning across the team. SKILLS AND EXPERIENCE We will be looking for applications that demonstrate experience in at least some of these, and evidence of capacity to build skills in other areas. Please don t be put off applying for one of our jobs because you can t demonstrate every skill. If you're passionate and excited about working for us, and possess the main skills and experience we are looking for, go ahead and apply. You could be just what we are looking for! The ideal candidate would have the following: Essential Proven experience in securing income from trusts and foundations, ideally within the non-profit or campaigning sector. Track record of developing and managing a grant pipeline and meeting income targets. Excellent written communication skills with experience producing high-quality funding applications and impact reports. Strong organisational and project management skills with the ability to meet multiple deadlines. Understanding of budgeting and financial management for grant-funded projects. Strong relationship-building and stakeholder engagement skills. Experience using CRM systems for tracking income and reporting (ideally Salesforce). Knowledge of fundraising regulations, GDPR, and ethical standards. Commitment to Bite Back s youth-led, systems-change mission. Desirable Experience of developing public fundraising initiatives (individual giving, digital, community). Familiarity with youth-led or campaigning charities. Experience managing cross-team collaboration on proposals and reports. Understanding of impact measurement and evaluation in fundraising contexts. Confidence presenting to funders or representing the organisation externally.
Marine Enforcement Officer (MEO) ID: 3342 Closing date: 30/12/2025, 16:00 Advertising basis - Permanent Actual starting salary: £30,754 - Salary range or pay band EO £30,754 to £34,997 Allowance: Other Allowance: Captive Duty Allowance Work pattern: Full time (applications are welcome from people who work part time, as part of a job share or who work full time) Group - Local Govt, Housing, Climate Change and Rural Affairs Directorate - Rural Afairs Branch - Control and Enforcement Location (s): South West Wales Main office base: Carmarthen Purpose of post Join a dynamic national team working at the heart of Wales' marine environment. This role offers a unique opportunity to make a real impact by protecting our seas and supporting sustainable fisheries. You'll deliver statutory services on behalf of the Welsh Government, supporting the Welsh fishing community, carrying out inspection and, where necessary, enforcement activities across the fishing industry and marine construction within Wales. What You'll Do Protect Wales' marine resources by enforcing fisheries legislation. Monitor fish landings at local ports for compliance and verify logbooks and landing declarations. Investigate and gather evidence for potential prosecutions, including preparing case files and, where required, giving evidence in court. Plan and enforce intertidal fisheries (e.g., hand gathering of cockles, shore netting). Spend time at sea on one of the Welsh Government's Fisheries Patrol Vessels, conducting enforcement activities and safeguarding marine habitats. Why This Role is Exciting Variety and challenge - no two days are the same, from port inspections to patrols at sea. Impactful work - play a key role in protecting Wales' marine environment and supporting sustainable fishing practices. Professional development - gain specialist enforcement experience and work alongside experts in marine and fisheries management. Team culture - be part of a supportive, national team committed to high standards and collaboration. Key tasks What You'll Be Doing This is a hands-on, varied role where you'll play a key part in protecting Wales' marine environment and supporting sustainable fisheries. Your work will combine technical expertise, enforcement duties, and collaboration with a wide range of partners. Key Responsibilities Shape and enforce fisheries plans - Implement strategies for commercial fisheries and ensure compliance both at sea and ashore. Protect marine environments - Enforce regulations to safeguard habitats and biodiversity. Gather intelligence and evidence - Monitor fishing activities, collect data, and, where required, conduct investigations under the Police and Criminal Evidence Act. Prepare case files and, when required, give evidence in court. Provide expert advice - Offer technical guidance to policy teams on fishing operations, fish distribution, processing, and marine issues. Engage and collaborate - Work closely with the fishing industry, Welsh Government teams, Law Enforcement, Natural Resources Wales, and other statutory bodies. Patrol and enforce at sea - Undertake seagoing patrols on Welsh Government Fisheries Patrol Vessels and operate shore-launched craft for coastal enforcement.
Dec 06, 2025
Full time
Marine Enforcement Officer (MEO) ID: 3342 Closing date: 30/12/2025, 16:00 Advertising basis - Permanent Actual starting salary: £30,754 - Salary range or pay band EO £30,754 to £34,997 Allowance: Other Allowance: Captive Duty Allowance Work pattern: Full time (applications are welcome from people who work part time, as part of a job share or who work full time) Group - Local Govt, Housing, Climate Change and Rural Affairs Directorate - Rural Afairs Branch - Control and Enforcement Location (s): South West Wales Main office base: Carmarthen Purpose of post Join a dynamic national team working at the heart of Wales' marine environment. This role offers a unique opportunity to make a real impact by protecting our seas and supporting sustainable fisheries. You'll deliver statutory services on behalf of the Welsh Government, supporting the Welsh fishing community, carrying out inspection and, where necessary, enforcement activities across the fishing industry and marine construction within Wales. What You'll Do Protect Wales' marine resources by enforcing fisheries legislation. Monitor fish landings at local ports for compliance and verify logbooks and landing declarations. Investigate and gather evidence for potential prosecutions, including preparing case files and, where required, giving evidence in court. Plan and enforce intertidal fisheries (e.g., hand gathering of cockles, shore netting). Spend time at sea on one of the Welsh Government's Fisheries Patrol Vessels, conducting enforcement activities and safeguarding marine habitats. Why This Role is Exciting Variety and challenge - no two days are the same, from port inspections to patrols at sea. Impactful work - play a key role in protecting Wales' marine environment and supporting sustainable fishing practices. Professional development - gain specialist enforcement experience and work alongside experts in marine and fisheries management. Team culture - be part of a supportive, national team committed to high standards and collaboration. Key tasks What You'll Be Doing This is a hands-on, varied role where you'll play a key part in protecting Wales' marine environment and supporting sustainable fisheries. Your work will combine technical expertise, enforcement duties, and collaboration with a wide range of partners. Key Responsibilities Shape and enforce fisheries plans - Implement strategies for commercial fisheries and ensure compliance both at sea and ashore. Protect marine environments - Enforce regulations to safeguard habitats and biodiversity. Gather intelligence and evidence - Monitor fishing activities, collect data, and, where required, conduct investigations under the Police and Criminal Evidence Act. Prepare case files and, when required, give evidence in court. Provide expert advice - Offer technical guidance to policy teams on fishing operations, fish distribution, processing, and marine issues. Engage and collaborate - Work closely with the fishing industry, Welsh Government teams, Law Enforcement, Natural Resources Wales, and other statutory bodies. Patrol and enforce at sea - Undertake seagoing patrols on Welsh Government Fisheries Patrol Vessels and operate shore-launched craft for coastal enforcement.
Events Executive £33,000 - £37,000 Base Salary + Excellent Benefits Hybrid Working Surrey Leading independent media events business seeks highly talented Events Operations Executive to lead across their flagship Aviation portfolio of b2b conferences. The Events Operations Executive will take frontline responsibility managing a number of international b2b events, these are typically in the form of mid to large conferences. Our client hosts globally renowned b2b conferences, these take place across Europe, Asia, US and the Middle East. Key Responsibilities: Events Operations Executive This is a dynamic role where you'll own every aspect of event execution, including: • Strategic Event Planning & Flawless Logistics: Orchestrating seamless experiences from concept to completion. • Financial Acumen & Partner Management: Skilfully managing budgets and nurturing key relationships with venues suppliers. • Event Platform & Systems Management: Building and managing abstract submission and registration platforms. • Onsite Excellence & Attendee Experience: Ensuring smooth event delivery and providing exceptional support to all attendees. • Event Delivery & Onsite Management: Oversee and manage client events, including onsite coordination and supplier/staff briefings in an operation event delivery role • Event Planning & Logistics: Create and maintain event timelines, manage registration and abstract sites, and handle attendee communications. • Stakeholder Communication: Participate in client/supplier meetings, manage event inboxes, and serve as a point of contact for sponsors/exhibitors. • Post-Event Activities: Collect attendee feedback and manage budget reconciliation. Profile of Candidate Required: Circa 1-2 years event operations experience, ideally b2b conferences Ideally some experience working on international events Outstanding organisational skills Excellent attention to detail Excellent communication skills Strong multi-tasking skills An interest in events Ideally degree educated Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
Dec 06, 2025
Full time
Events Executive £33,000 - £37,000 Base Salary + Excellent Benefits Hybrid Working Surrey Leading independent media events business seeks highly talented Events Operations Executive to lead across their flagship Aviation portfolio of b2b conferences. The Events Operations Executive will take frontline responsibility managing a number of international b2b events, these are typically in the form of mid to large conferences. Our client hosts globally renowned b2b conferences, these take place across Europe, Asia, US and the Middle East. Key Responsibilities: Events Operations Executive This is a dynamic role where you'll own every aspect of event execution, including: • Strategic Event Planning & Flawless Logistics: Orchestrating seamless experiences from concept to completion. • Financial Acumen & Partner Management: Skilfully managing budgets and nurturing key relationships with venues suppliers. • Event Platform & Systems Management: Building and managing abstract submission and registration platforms. • Onsite Excellence & Attendee Experience: Ensuring smooth event delivery and providing exceptional support to all attendees. • Event Delivery & Onsite Management: Oversee and manage client events, including onsite coordination and supplier/staff briefings in an operation event delivery role • Event Planning & Logistics: Create and maintain event timelines, manage registration and abstract sites, and handle attendee communications. • Stakeholder Communication: Participate in client/supplier meetings, manage event inboxes, and serve as a point of contact for sponsors/exhibitors. • Post-Event Activities: Collect attendee feedback and manage budget reconciliation. Profile of Candidate Required: Circa 1-2 years event operations experience, ideally b2b conferences Ideally some experience working on international events Outstanding organisational skills Excellent attention to detail Excellent communication skills Strong multi-tasking skills An interest in events Ideally degree educated Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
Are you a creative marketing & social media professional with a passion for luxury experiences, food artistry and design-led storytelling? Would you like to work with one of London s most visionary culinary events companies, delivering unforgettable experiences at prestigious locations across the capital? If so, this could be the role for you. Bubble Food is a leader in luxury catering and experiential event design. For over 20 years, we have crafted show-stopping culinary moments for private clients, global brands and world-renowned cultural institutions. Pioneers of molecular gastronomy for events, our diverse, inclusive and design-driven team brings creativity, innovation and excellence to every brief.We curate more than 300 events annually from intimate dining experiences to spectacular productions for up to 3,000 guests. As an independent LGBTQ+ business, Bubble is firmly committed to creativity, sustainability, inclusivity and pushing the boundaries of food design.Brand values: Luxurious Stylish Creative Passionate VisionaryWhat's on offer Work with one of London s leading luxury event caterersDaily chef-prepared lunchAnnual company bonusMobile phoneStandard pension schemeMedical insurance after probationAnnual company sports dayFlexible hours depending on event schedulesStaff training and developmentTea & coffee providedA vibrant, creative office environment (SE5, Oval)Opportunity to attend high-profile events, brand activations and launches The role: Marketing & social media manager Bubble Food is seeking a highly creative, strategic and detail-oriented marketing & social media manager to lead our digital presence and elevate our brand across all platforms. This role plays a pivotal part in shaping how Bubble is seen, experienced and remembered through compelling visual storytelling, intelligent marketing strategy and beautifully crafted content.Working within the sales & marketing team, you will report to the head of sales and be creatively guided by the managing director to ensure alignment with Bubble s visual identity and long-term brand vision. You will manage all digital channels, oversee content creation, support PR initiatives, lead partnerships and execute campaigns that reinforce our reputation as a leader in luxury events.About you A highly creative marketer with a strong understanding of premium visual aestheticsExcellent copywriter and storytellerConfident behind and in front of the cameraProficient in Canva, Adobe Suite, CapCut or similar toolsSkilled in social strategy, analytics and performance optimisationPassionate about food, design, events and the luxury sectorHighly organised with strong time-management abilities Key responsibilities:Strategic marketing & brand development Work with the managing director to execute Bubble s content framework and maintain brand integritySupport the head of sales in shaping the annual marketing strategyConduct competitor and market research to identify opportunities and trends Content creation & creative direction Produce high-quality photo, video and written content reflecting Bubble s luxury aestheticCreate blogs, newsletters, articles, case studies and testimonialsCapture live and behind-the-scenes content at eventsLead, brief and coordinate photographers and videographersExplore emerging content formats and technologies (video-first, AR/VR, interactive media) Event-specific marketing Collaborate with sales, operations and culinary teams to gather creative assetsDeliver event-led content, reels, galleries and case studiesProduce print and digital collateral for event promotions PR, partnerships & collaboration Support PR initiatives and media opportunitiesManage joint campaigns with venues, suppliers and plannersBuild and maintain strategic partnerships Digital marketing & analytics Execute digital campaigns across Meta, TikTok, LinkedIn and moreTrack KPIs, ROI and performance analyticsOptimise website content and SEO strategyResearch and adopt emerging digital tools Social media management Oversee Bubble s social presence across all platformsPublish daily content and grow an engaged communityRun innovative campaigns showcasing events, sustainability and behind-the-scenes storiesMonitor engagement, comments and responsesRefine strategy using analytics insights Sustainability & community building Highlight Bubble s sustainability commitmentsDevelop community-focused content and engagement strategiesCreate conversation-led, interactive and loyalty-driven content How to apply If you are excited by this opportunity and want to play a central role in shaping Bubble s creative future, we would love to hear from you. Please attach your CV via the link provided. Our client will be in touch directly.
Dec 06, 2025
Full time
Are you a creative marketing & social media professional with a passion for luxury experiences, food artistry and design-led storytelling? Would you like to work with one of London s most visionary culinary events companies, delivering unforgettable experiences at prestigious locations across the capital? If so, this could be the role for you. Bubble Food is a leader in luxury catering and experiential event design. For over 20 years, we have crafted show-stopping culinary moments for private clients, global brands and world-renowned cultural institutions. Pioneers of molecular gastronomy for events, our diverse, inclusive and design-driven team brings creativity, innovation and excellence to every brief.We curate more than 300 events annually from intimate dining experiences to spectacular productions for up to 3,000 guests. As an independent LGBTQ+ business, Bubble is firmly committed to creativity, sustainability, inclusivity and pushing the boundaries of food design.Brand values: Luxurious Stylish Creative Passionate VisionaryWhat's on offer Work with one of London s leading luxury event caterersDaily chef-prepared lunchAnnual company bonusMobile phoneStandard pension schemeMedical insurance after probationAnnual company sports dayFlexible hours depending on event schedulesStaff training and developmentTea & coffee providedA vibrant, creative office environment (SE5, Oval)Opportunity to attend high-profile events, brand activations and launches The role: Marketing & social media manager Bubble Food is seeking a highly creative, strategic and detail-oriented marketing & social media manager to lead our digital presence and elevate our brand across all platforms. This role plays a pivotal part in shaping how Bubble is seen, experienced and remembered through compelling visual storytelling, intelligent marketing strategy and beautifully crafted content.Working within the sales & marketing team, you will report to the head of sales and be creatively guided by the managing director to ensure alignment with Bubble s visual identity and long-term brand vision. You will manage all digital channels, oversee content creation, support PR initiatives, lead partnerships and execute campaigns that reinforce our reputation as a leader in luxury events.About you A highly creative marketer with a strong understanding of premium visual aestheticsExcellent copywriter and storytellerConfident behind and in front of the cameraProficient in Canva, Adobe Suite, CapCut or similar toolsSkilled in social strategy, analytics and performance optimisationPassionate about food, design, events and the luxury sectorHighly organised with strong time-management abilities Key responsibilities:Strategic marketing & brand development Work with the managing director to execute Bubble s content framework and maintain brand integritySupport the head of sales in shaping the annual marketing strategyConduct competitor and market research to identify opportunities and trends Content creation & creative direction Produce high-quality photo, video and written content reflecting Bubble s luxury aestheticCreate blogs, newsletters, articles, case studies and testimonialsCapture live and behind-the-scenes content at eventsLead, brief and coordinate photographers and videographersExplore emerging content formats and technologies (video-first, AR/VR, interactive media) Event-specific marketing Collaborate with sales, operations and culinary teams to gather creative assetsDeliver event-led content, reels, galleries and case studiesProduce print and digital collateral for event promotions PR, partnerships & collaboration Support PR initiatives and media opportunitiesManage joint campaigns with venues, suppliers and plannersBuild and maintain strategic partnerships Digital marketing & analytics Execute digital campaigns across Meta, TikTok, LinkedIn and moreTrack KPIs, ROI and performance analyticsOptimise website content and SEO strategyResearch and adopt emerging digital tools Social media management Oversee Bubble s social presence across all platformsPublish daily content and grow an engaged communityRun innovative campaigns showcasing events, sustainability and behind-the-scenes storiesMonitor engagement, comments and responsesRefine strategy using analytics insights Sustainability & community building Highlight Bubble s sustainability commitmentsDevelop community-focused content and engagement strategiesCreate conversation-led, interactive and loyalty-driven content How to apply If you are excited by this opportunity and want to play a central role in shaping Bubble s creative future, we would love to hear from you. Please attach your CV via the link provided. Our client will be in touch directly.
Marketing Team Lead - Events £48,000 - £55,000 + Bonus (10%) Hybrid (2 Days in the office) London Leading media events business seeks an outstanding Marketing Team Lead to join their business in a new growth role. The Senior Team Leader is responsible for all aspects of the MA team - from talent acquisition, talent retention and engagement to talent development. They set KPIs and standards for the MA team and champion the development of their marketing skills. They resolve issues and minimise pain points, identify areas of opportunity and efficiencies, and elicit continuous positive change to processes, marketing tools and systems, to make the MA world a better place. This person will be directly managing a team of 7-10 marketing assistants, all relative graduates. This role is 100% management with no hands on marketing. Core responsibilities: Marketing Team Lead Plan and deliver innovative, cross-channel marketing campaigns aligned with business and event objectives, ensuring a consistent brand experience and high quality output across all platforms. Oversee the end-to-end execution of all event marketing campaigns-email, social, digital, and website-across multiple concurrent events. Ensure campaign timelines, workflows, and approvals are executed to deadline, with consistent communication to all stakeholders. Oversee the creation and execution of digital marketing strategies, including SEO, email, social media, and content marketing to drive traffic, engagement, and registrations. Monitor and evaluate digital campaign performance, generating data-driven reports with actionable insights to optimise results and improve ROI. Ensure consistent messaging and brand presentation across all marketing materials and communications. Own the use and optimisation of HubSpot for campaign automation, segmentation, lead tracking, and reporting. Profile of Candidate Required: Marketing Team Lead Strong experience - B2B Marketing - 4 Years + with at least 2 years direct management experience. Ideally degree educated Experience leading marketing strategies and managing teams. Strong analytical skills to evaluate performance data and make informed recommendations for optimisation. Proficiency in marketing technology, email automation, and marketing operations. Familiarity with CRM platforms (i.e. HubSpot) CMS Proven ability to work effectively with cross-functional teams, including sales and content departments. Capacity to translate business objectives into effective marketing strategies and operational processes. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Dec 06, 2025
Full time
Marketing Team Lead - Events £48,000 - £55,000 + Bonus (10%) Hybrid (2 Days in the office) London Leading media events business seeks an outstanding Marketing Team Lead to join their business in a new growth role. The Senior Team Leader is responsible for all aspects of the MA team - from talent acquisition, talent retention and engagement to talent development. They set KPIs and standards for the MA team and champion the development of their marketing skills. They resolve issues and minimise pain points, identify areas of opportunity and efficiencies, and elicit continuous positive change to processes, marketing tools and systems, to make the MA world a better place. This person will be directly managing a team of 7-10 marketing assistants, all relative graduates. This role is 100% management with no hands on marketing. Core responsibilities: Marketing Team Lead Plan and deliver innovative, cross-channel marketing campaigns aligned with business and event objectives, ensuring a consistent brand experience and high quality output across all platforms. Oversee the end-to-end execution of all event marketing campaigns-email, social, digital, and website-across multiple concurrent events. Ensure campaign timelines, workflows, and approvals are executed to deadline, with consistent communication to all stakeholders. Oversee the creation and execution of digital marketing strategies, including SEO, email, social media, and content marketing to drive traffic, engagement, and registrations. Monitor and evaluate digital campaign performance, generating data-driven reports with actionable insights to optimise results and improve ROI. Ensure consistent messaging and brand presentation across all marketing materials and communications. Own the use and optimisation of HubSpot for campaign automation, segmentation, lead tracking, and reporting. Profile of Candidate Required: Marketing Team Lead Strong experience - B2B Marketing - 4 Years + with at least 2 years direct management experience. Ideally degree educated Experience leading marketing strategies and managing teams. Strong analytical skills to evaluate performance data and make informed recommendations for optimisation. Proficiency in marketing technology, email automation, and marketing operations. Familiarity with CRM platforms (i.e. HubSpot) CMS Proven ability to work effectively with cross-functional teams, including sales and content departments. Capacity to translate business objectives into effective marketing strategies and operational processes. L ipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
WE ARE HIRING A GLOBAL REVENUE OPERATIONS MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you've probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love - at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive. Here are a few things that we've got to offer: Dynamic & collaborative team in a creative environment with exposure to global clients Weekly webinars to support your development through our People Academy Annual TLC Wellness Week and programmes throughout the year TLC Culture Club - including seasonal social events, tasty lunches & more TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave TLC Rise - supporting and empowering women into leadership roles 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme You'll be the glue that strengthens alignment across our commercial organisation, optimising revenue processes, enhancing operational performance, and introducing best practices that scale globally. This is an opportunity to make a global impact. With TLC's rapid growth and recent investment, you'll help shape the future of our commercial engine. What You'll Be Doing Champion alignment across global markets, improving processes and automating repetitive tasks. Lead the global monthly forecasting cycle, ensuring accuracy and clarity. Partner with data analysts to deliver insight-driven reporting that boosts performance. Build monthly sales forecasts using CRM insights, probability indicators, and local market input. Mentor local RevOps colleagues and foster a collaborative global community. Build strong relationships with Managing Directors to translate challenges into high-impact priorities. Drive continuous improvement across processes, tools, and ways of working. Strategic Projects You'll Shape: Strategic Projects You'll Shape Customer journey value mapping and sales methodology implementation. Market sizing, ICP refinement, and persona development. Account segmentation, scoring, and prioritisation. Automation and process optimisation for SDR functions. Win/loss analysis and reporting frameworks. CPQ optimisation and process enhancement. Who We're Looking For You love driving change and bringing clarity to ambiguity. You're a self-starter with strong judgement on what works in scaling environments. You enjoy advising stakeholders, not just executing tasks. You get excited about building operational systems from the ground up. You thrive in fast-paced environments where growth is rapid and opportunities are abundant. Experience in B2B enterprise environments with strong understanding of pipeline metrics. Proven success in Revenue Operations, Sales Operations, or similar. Experience operating across multiple markets or departments. Strong proficiency with RevOps tech: CRM systems (D365 preferred; Salesforce or HubSpot welcome). Marketing automation tools (e.g., HubSpot). CPQ systems (DealHub preferred; Salesforce CPQ, Conga, Panda, etc.). Data visualisation tools (PowerBI preferred; Tableau, Qlik, etc.). Sales enablement tools (Highspot, Seismic, Mindtickle, etc.). Excellent communication and presentation skills with senior stakeholders. Ability to prioritise high-impact initiatives in fast-moving environments. Strong analytical, problem-solving, and stakeholder-management skills. Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique. At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed. If you're excited by everything we've told you, then it's time to apply!
Dec 06, 2025
Full time
WE ARE HIRING A GLOBAL REVENUE OPERATIONS MANAGER Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you've probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world's biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love - at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We've spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We're 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive. Here are a few things that we've got to offer: Dynamic & collaborative team in a creative environment with exposure to global clients Weekly webinars to support your development through our People Academy Annual TLC Wellness Week and programmes throughout the year TLC Culture Club - including seasonal social events, tasty lunches & more TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave TLC Rise - supporting and empowering women into leadership roles 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme You'll be the glue that strengthens alignment across our commercial organisation, optimising revenue processes, enhancing operational performance, and introducing best practices that scale globally. This is an opportunity to make a global impact. With TLC's rapid growth and recent investment, you'll help shape the future of our commercial engine. What You'll Be Doing Champion alignment across global markets, improving processes and automating repetitive tasks. Lead the global monthly forecasting cycle, ensuring accuracy and clarity. Partner with data analysts to deliver insight-driven reporting that boosts performance. Build monthly sales forecasts using CRM insights, probability indicators, and local market input. Mentor local RevOps colleagues and foster a collaborative global community. Build strong relationships with Managing Directors to translate challenges into high-impact priorities. Drive continuous improvement across processes, tools, and ways of working. Strategic Projects You'll Shape: Strategic Projects You'll Shape Customer journey value mapping and sales methodology implementation. Market sizing, ICP refinement, and persona development. Account segmentation, scoring, and prioritisation. Automation and process optimisation for SDR functions. Win/loss analysis and reporting frameworks. CPQ optimisation and process enhancement. Who We're Looking For You love driving change and bringing clarity to ambiguity. You're a self-starter with strong judgement on what works in scaling environments. You enjoy advising stakeholders, not just executing tasks. You get excited about building operational systems from the ground up. You thrive in fast-paced environments where growth is rapid and opportunities are abundant. Experience in B2B enterprise environments with strong understanding of pipeline metrics. Proven success in Revenue Operations, Sales Operations, or similar. Experience operating across multiple markets or departments. Strong proficiency with RevOps tech: CRM systems (D365 preferred; Salesforce or HubSpot welcome). Marketing automation tools (e.g., HubSpot). CPQ systems (DealHub preferred; Salesforce CPQ, Conga, Panda, etc.). Data visualisation tools (PowerBI preferred; Tableau, Qlik, etc.). Sales enablement tools (Highspot, Seismic, Mindtickle, etc.). Excellent communication and presentation skills with senior stakeholders. Ability to prioritise high-impact initiatives in fast-moving environments. Strong analytical, problem-solving, and stakeholder-management skills. Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique. At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed. If you're excited by everything we've told you, then it's time to apply!
Position: Funeral Director Location: W Wraight & Sons Funeral Directors, Emsworth Job Type: 38.33 Hours per week Salary: £29,638 per annum plus on-call payments We're looking for an experienced and compassionate individual to join our team as a Funeral Director at our W Wraight & Sons Funeral Directors. You'll oversee funeral operations and ensure every service is delivered to the highest standard, while supporting families through one of life's most challenging moments. As a representative of both the local brand and the wider Dignity Group, you'll also play an essential role in engaging with the local community and building trusted relationships. Why This Role Matters This role requires expert knowledge of funeral processes, care of the deceased, and legal and regulatory requirements, as well as a deep respect for individuals' cultural and religious beliefs. You'll coordinate teams with care, take accountability for delivering services to the highest standard, and lead by example every day. Your Impact and Responsibilities As a Funeral Director, you are a calm, confident presence at the heart of our funeral care. You'll support families through one of the most emotional experiences of their lives, helping them feel informed, respected, and cared for. From the first meeting to the day of the funeral and beyond, you'll guide them through their options with clarity and compassion, supporting aftercare, ashes, memorialisation and funeral plans. As a Funeral Director, you will: Lead funeral services with professionalism and attention to detail Run pre-funeral briefings to ensure everything is clearly understood and well-coordinated Offer a consultative approach - helping families explore available options and understand what's possible Collaborate with arrangers, specialists, FDs and care teams Support the team in managing the diary, resources and records Assist with coffin preparation, handling of the deceased, and chapel duties where required Provide leadership and mentoring to less experienced team members, sharing learning, and taking part in training and development Support with local community engagement and promotion of the brand you represent - build relationships with care homes, celebrants and local religious and ethnic groups. Act as a liaison with service and client delivery to ensure seamless scheduling and service coordination. Skills and Knowledge We're looking for someone with/is: Previous experience leading funerals, working with the deceased and supporting families In-depth knowledge of funeral processes, legal and regulatory requirements Excellent communication, leadership, and organisational skills Calm under pressure with a respectful, compassionate approach to service Physically capable of manual handling tasks, including coffin bearing Able to work flexibly, including weekends and on-call A Full UK Driving Licence (essential) What We Offer Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme. Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements. Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future. Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing. Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays. Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement. What are the next steps? If this sounds like the next step in your career and you're ready to support families and lead with professionalism, hit the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps. About Us We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK's leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care. Here to help, whenever you need. FCA Statement The FCA regulates us so that some roles may be subject to background checks. Equality, Diversity and Inclusion Statement We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions; therefore, we recommend submitting your application early. JBRP1_UKTJ
Dec 06, 2025
Full time
Position: Funeral Director Location: W Wraight & Sons Funeral Directors, Emsworth Job Type: 38.33 Hours per week Salary: £29,638 per annum plus on-call payments We're looking for an experienced and compassionate individual to join our team as a Funeral Director at our W Wraight & Sons Funeral Directors. You'll oversee funeral operations and ensure every service is delivered to the highest standard, while supporting families through one of life's most challenging moments. As a representative of both the local brand and the wider Dignity Group, you'll also play an essential role in engaging with the local community and building trusted relationships. Why This Role Matters This role requires expert knowledge of funeral processes, care of the deceased, and legal and regulatory requirements, as well as a deep respect for individuals' cultural and religious beliefs. You'll coordinate teams with care, take accountability for delivering services to the highest standard, and lead by example every day. Your Impact and Responsibilities As a Funeral Director, you are a calm, confident presence at the heart of our funeral care. You'll support families through one of the most emotional experiences of their lives, helping them feel informed, respected, and cared for. From the first meeting to the day of the funeral and beyond, you'll guide them through their options with clarity and compassion, supporting aftercare, ashes, memorialisation and funeral plans. As a Funeral Director, you will: Lead funeral services with professionalism and attention to detail Run pre-funeral briefings to ensure everything is clearly understood and well-coordinated Offer a consultative approach - helping families explore available options and understand what's possible Collaborate with arrangers, specialists, FDs and care teams Support the team in managing the diary, resources and records Assist with coffin preparation, handling of the deceased, and chapel duties where required Provide leadership and mentoring to less experienced team members, sharing learning, and taking part in training and development Support with local community engagement and promotion of the brand you represent - build relationships with care homes, celebrants and local religious and ethnic groups. Act as a liaison with service and client delivery to ensure seamless scheduling and service coordination. Skills and Knowledge We're looking for someone with/is: Previous experience leading funerals, working with the deceased and supporting families In-depth knowledge of funeral processes, legal and regulatory requirements Excellent communication, leadership, and organisational skills Calm under pressure with a respectful, compassionate approach to service Physically capable of manual handling tasks, including coffin bearing Able to work flexibly, including weekends and on-call A Full UK Driving Licence (essential) What We Offer Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme. Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements. Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future. Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing. Holiday Allowance: Start with a generous leave entitlement of 30-33 days per year, inclusive of Bank Holidays. Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement. What are the next steps? If this sounds like the next step in your career and you're ready to support families and lead with professionalism, hit the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps. About Us We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK's leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion and make the UK a world leader in end-of-life care. Here to help, whenever you need. FCA Statement The FCA regulates us so that some roles may be subject to background checks. Equality, Diversity and Inclusion Statement We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions; therefore, we recommend submitting your application early. JBRP1_UKTJ
Ref: AK - Associate Or Director - Commercial Property Management Surveyor Cheshire/North West £55,000 to £70,000 Basic (D.O.E.) PLUS benefits The Opportunity Kingsley Recruitment is working exclusively with a leading firm of Chartered Surveyors and Commercial Property Agents that is looking to appoint an experienced Commercial Property Management Surveyor, at Associate or Director level. Geographically, the practice covers the Cheshire, Wales, Wirral & Merseyside regions, specialising in industrial, retail, office, leisure, land, investment and development real estate. The Role Portfolio Management: Oversee the day-to-day operations of a diverse portfolio of commercial properties located around the Northwest of England and North Wales, ensuring they are well maintained. Client Relations: Provide clients with the highest level of service and advice. Tenant Relations: Liaise with tenants to maintain positive relationships. Financial Management: Prepare and manage service charge budgets, track expenditure, and produce reconciliation reports. Compliance and Regulations: Aid in overseeing the facilities management to ensure all properties meet current regulations, and safety standards. Undertake regular property inspections and coordinate necessary repairs or improvements. Asset Management: Act for our management clients in lease renewals and rent reviews. Contribute to the development of the business, through networking and driving new business. Requirements Must be MRICS qualified with 5 -10 years' experience in property management A proven track record of managing a diverse portfolio of commercial properties. Good organisational and multitasking abilities. Excellent communication and interpersonal skills. Previous experience using TRAMPS is preferred. Proficiency in property management software and Microsoft 365 Financial acumen and experience in budgeting and financial reporting. Personal Attributes High level of integrity and professionalism. Ability to work independently, and as part of a team. Strong problem-solving skills and attention to detail. Proactive and strategic thinker with a growth mindset. What's in it for you Competitive salary package 25 days annual leave plus Bank Holidays. Joining a fast-growing property management team. Supportive and dynamic work environment. Opportunities for professional development and career growth. To seek further information or to apply for this position, please contact Andrew Kingsley MRICS on or email a copy of your latest CV to quoting the position and reference AK for this role. N.B. All Direct & Third-Party Applications shall be forwarded to Kingsley Property Recruitment for immediate review and shall not be recognised as an introduction.
Dec 06, 2025
Full time
Ref: AK - Associate Or Director - Commercial Property Management Surveyor Cheshire/North West £55,000 to £70,000 Basic (D.O.E.) PLUS benefits The Opportunity Kingsley Recruitment is working exclusively with a leading firm of Chartered Surveyors and Commercial Property Agents that is looking to appoint an experienced Commercial Property Management Surveyor, at Associate or Director level. Geographically, the practice covers the Cheshire, Wales, Wirral & Merseyside regions, specialising in industrial, retail, office, leisure, land, investment and development real estate. The Role Portfolio Management: Oversee the day-to-day operations of a diverse portfolio of commercial properties located around the Northwest of England and North Wales, ensuring they are well maintained. Client Relations: Provide clients with the highest level of service and advice. Tenant Relations: Liaise with tenants to maintain positive relationships. Financial Management: Prepare and manage service charge budgets, track expenditure, and produce reconciliation reports. Compliance and Regulations: Aid in overseeing the facilities management to ensure all properties meet current regulations, and safety standards. Undertake regular property inspections and coordinate necessary repairs or improvements. Asset Management: Act for our management clients in lease renewals and rent reviews. Contribute to the development of the business, through networking and driving new business. Requirements Must be MRICS qualified with 5 -10 years' experience in property management A proven track record of managing a diverse portfolio of commercial properties. Good organisational and multitasking abilities. Excellent communication and interpersonal skills. Previous experience using TRAMPS is preferred. Proficiency in property management software and Microsoft 365 Financial acumen and experience in budgeting and financial reporting. Personal Attributes High level of integrity and professionalism. Ability to work independently, and as part of a team. Strong problem-solving skills and attention to detail. Proactive and strategic thinker with a growth mindset. What's in it for you Competitive salary package 25 days annual leave plus Bank Holidays. Joining a fast-growing property management team. Supportive and dynamic work environment. Opportunities for professional development and career growth. To seek further information or to apply for this position, please contact Andrew Kingsley MRICS on or email a copy of your latest CV to quoting the position and reference AK for this role. N.B. All Direct & Third-Party Applications shall be forwarded to Kingsley Property Recruitment for immediate review and shall not be recognised as an introduction.
Pure Resourcing Solutions Limited
Woodbridge, Suffolk
Commercial Finance Manager We are seeking a proactive and commercially minded Commercial Finance Manager to oversee financial planning, analysis, and strategic support across a diverse group of small businesses. Reporting directly to the Managing Director, the successful candidate will play a key role in driving performance, improving financial processes, and providing insights that support decision-making across multiple business units. Key Responsibilities Financial Leadership & Strategy Act as the primary financial partner to the Managing Director across all group businesses. Lead the development of financial strategies that support growth, profitability, and operational efficiency. Provide commercial insight and recommendations to support strategic initiatives and new business opportunities. Financial Planning, Budgeting & Forecasting Own the budgeting and quarterly forecasting processes across all business units. Prepare financial models, scenario analyses, and business cases to support commercial decisions. Monitor performance against budgets and targets, highlighting risks and opportunities. Reporting & Analysis Produce accurate, timely monthly management accounts for each business. Deliver clear financial reporting packs, KPIs, and commentary for the Managing Director and leadership team. Analyse revenue streams, margins, and cost drivers to identify improvement opportunities. Business Partnering Work closely with operational managers to support decision-making with relevant financial insights. Challenge assumptions constructively and help drive accountability throughout the organisation. Support the MD in evaluating acquisition opportunities and integrating new businesses. Financial Operations & Governance Oversee cash flow management, working capital optimisation, and short-term liquidity planning. Ensure compliance with statutory requirements, tax filings, and financial controls. Lead improvements to financial processes, systems, and reporting tools. Skills & Experience Qualified accountant (ACA / ACCA / CIMA) or equivalent experience. Strong commercial acumen with experience in SMEs, multi-entity environments, or diverse business groups. Excellent financial modelling and analytical skills. Ability to communicate financial information clearly to non-finance stakeholders. Hands-on approach, comfortable operating in fast-paced, entrepreneurial environments. Strong systems experience. Personal Attributes Proactive, solutions-driven, and commercially curious. Comfortable managing multiple priorities across different businesses. Strong leadership qualities with the ability to influence at all levels. High integrity and a commitment to continuous improvement. What They Offer Opportunity to shape the financial direction of a diverse and growing business group. Close working relationship with the Managing Director and senior leadership. Varied role with exposure to multiple industries. Competitive salary and benefits package. For further information, please do get in touch!
Dec 06, 2025
Full time
Commercial Finance Manager We are seeking a proactive and commercially minded Commercial Finance Manager to oversee financial planning, analysis, and strategic support across a diverse group of small businesses. Reporting directly to the Managing Director, the successful candidate will play a key role in driving performance, improving financial processes, and providing insights that support decision-making across multiple business units. Key Responsibilities Financial Leadership & Strategy Act as the primary financial partner to the Managing Director across all group businesses. Lead the development of financial strategies that support growth, profitability, and operational efficiency. Provide commercial insight and recommendations to support strategic initiatives and new business opportunities. Financial Planning, Budgeting & Forecasting Own the budgeting and quarterly forecasting processes across all business units. Prepare financial models, scenario analyses, and business cases to support commercial decisions. Monitor performance against budgets and targets, highlighting risks and opportunities. Reporting & Analysis Produce accurate, timely monthly management accounts for each business. Deliver clear financial reporting packs, KPIs, and commentary for the Managing Director and leadership team. Analyse revenue streams, margins, and cost drivers to identify improvement opportunities. Business Partnering Work closely with operational managers to support decision-making with relevant financial insights. Challenge assumptions constructively and help drive accountability throughout the organisation. Support the MD in evaluating acquisition opportunities and integrating new businesses. Financial Operations & Governance Oversee cash flow management, working capital optimisation, and short-term liquidity planning. Ensure compliance with statutory requirements, tax filings, and financial controls. Lead improvements to financial processes, systems, and reporting tools. Skills & Experience Qualified accountant (ACA / ACCA / CIMA) or equivalent experience. Strong commercial acumen with experience in SMEs, multi-entity environments, or diverse business groups. Excellent financial modelling and analytical skills. Ability to communicate financial information clearly to non-finance stakeholders. Hands-on approach, comfortable operating in fast-paced, entrepreneurial environments. Strong systems experience. Personal Attributes Proactive, solutions-driven, and commercially curious. Comfortable managing multiple priorities across different businesses. Strong leadership qualities with the ability to influence at all levels. High integrity and a commitment to continuous improvement. What They Offer Opportunity to shape the financial direction of a diverse and growing business group. Close working relationship with the Managing Director and senior leadership. Varied role with exposure to multiple industries. Competitive salary and benefits package. For further information, please do get in touch!
Atlas Recruitment Group Limited
Clydebank, Dunbartonshire
Weapons Instructor - permanent position, onsite work Monday to Thursday (08:00-16:30) and Friday (08:00-13:00). Location Clyde. Pension & enhanced leave allowance available. The role deliver classroom and simulator-based training, primarily focused on Astute Class submarines. The role will be to help ensure our armed forces are fully prepared to operate and maintain weapon handling systems safely and effectively across submarine platforms. Responsibilities: Training delivery, accountable to the Operations Manager: provide training to students with a wide range of experience, predominantly within the Weapons Electrical (WE) Weapons Handling discipline but also to provide assistance with generic training for example Astute Class Familiarisation, Submarine Qualification Training (SMQ). All training is to be delivered to prescribed standards and within contractual requirements Training delivery: provide training to students with a wide range of experience, external to the ACTS contract Training is to be delivered to prescribed standards, quality and cost Courseware maintenance: liaise with the Training Design (TD) team and provide SME support for the routine review and amendment of WE Weapons Handling courseware Change; provide SME support to the review and evaluation of technical data/notifications of change, identifying the impact of change on existing WE courseware. Liaison with the TD team to implement required change to WE courseware Administration: to conduct all administration and reporting activities associated with the delivery of training to contractual requirement and also as otherwise directed by the Management team Business Development: to provide SME advice in support of the Marine Training Directorate. Delivering to cost, schedule and quality for each bid/job allocated Required experience: Sound knowledge of submarine Tactical Weapons Engineering systems Experience in Weapons Handling operations Qualified Weapons System Board - Competent User Level 3 (CU3) certification If you are interested in the role, please 'APPLY' and submit your CV for immediate consideration.
Dec 06, 2025
Full time
Weapons Instructor - permanent position, onsite work Monday to Thursday (08:00-16:30) and Friday (08:00-13:00). Location Clyde. Pension & enhanced leave allowance available. The role deliver classroom and simulator-based training, primarily focused on Astute Class submarines. The role will be to help ensure our armed forces are fully prepared to operate and maintain weapon handling systems safely and effectively across submarine platforms. Responsibilities: Training delivery, accountable to the Operations Manager: provide training to students with a wide range of experience, predominantly within the Weapons Electrical (WE) Weapons Handling discipline but also to provide assistance with generic training for example Astute Class Familiarisation, Submarine Qualification Training (SMQ). All training is to be delivered to prescribed standards and within contractual requirements Training delivery: provide training to students with a wide range of experience, external to the ACTS contract Training is to be delivered to prescribed standards, quality and cost Courseware maintenance: liaise with the Training Design (TD) team and provide SME support for the routine review and amendment of WE Weapons Handling courseware Change; provide SME support to the review and evaluation of technical data/notifications of change, identifying the impact of change on existing WE courseware. Liaison with the TD team to implement required change to WE courseware Administration: to conduct all administration and reporting activities associated with the delivery of training to contractual requirement and also as otherwise directed by the Management team Business Development: to provide SME advice in support of the Marine Training Directorate. Delivering to cost, schedule and quality for each bid/job allocated Required experience: Sound knowledge of submarine Tactical Weapons Engineering systems Experience in Weapons Handling operations Qualified Weapons System Board - Competent User Level 3 (CU3) certification If you are interested in the role, please 'APPLY' and submit your CV for immediate consideration.
Job Description - People and Culture Director BPO - EMEA (048JK) People and Culture Director BPO - EMEA People and Culture Director - CX BPO - EMEA - Remote Bringing smiles is what we do at TTEC for you and the customer. You will be part of the EMEA Leadership Team as the People and Culture Director EMEA working remotely as needed by the business. You will be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture. Our People and Culture Team bring significant value and contribution to our company. We reach for amazing by driving innovative solutions to support our employee satisfaction and continually position TTEC as an employer of choice. With sites in the UK, South Africa, Egypt, Ireland, Poland, Greece, Bulgaria, it's a great time to join our EMEA team. The ideal candidate will come from a BPO or similar CX services organization and will have lead HR teams in multiple geos across EMEA. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members, we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. This is a remote based opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt or Poland. What you'll be doing Looking for an opportunity to lead the people strategy for an employee-focused organization? In this role, you will have the opportunity to transform People and Culture in EMEA. Detail oriented? You'll be responsible for the effective execution of TTEC's P&C Strategy. You will work with regional service delivery leadership to have a direct financial impact by optimizing employee-related margins for each site. We are looking for you to ensure that all sites have a performance-driven culture and are utilizing positive reinforcement techniques. You will also collaborate with client leadership and site management to effectively execute on our human capital vision and strategies to create a great place to work. On a typical day, you'll Assist with the development of the annual global human capital strategic plan. Work with the P&C teams to develop strategies to optimize employee engagement and drive business results at each site. Ensures site compliance with all policies and procedures. Ensure client and site leadership are effectively executing TTEC's human capital strategies to drive performance, optimize pay, reduce attrition and effectively oversee employee career opportunities. Ensures that service delivery leadership and site management are effectively using Human Resources Systems to maximize site and client profitability. Work with project/program leadership teams to ensure effective usage of P&C resources for each site. Lead all program launches and effectively integrates with the P&C delivery team. Work with the business development team to help grow the region and ensure TTEC's P&C strategies are properly represented in all proposals. And oversee restructuring when regional changes are needed such as sunsetting programs or locations, moving employees amongst programs, or supporting operational efficiencies. Work with global best practices and teams on employment brand, representing the EMEA cultural mindset and employee positioning for both external candidate and internal employee marketing and communications. Why You? What You Bring Bachelor's Degree or similar qualification 10+ years of progressive People and Culture or human resources experience ideally from a BPO or similar services industry across the EMEA region. Effective leadership and management skills across EMEA geos A hands on approach to HR Operations or similar experience in a fast paced environment. What We Offer Competitive salary package including variable incentive bonus opportunity Health and wellness program, including employee assistance Learning and career growth opportunities via our global footprint Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities Work from home with travel when needed. This is a remote based opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt or Poland. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives and allows every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on For more information about TTEC, visit or search throughout social media to engage in the global conversation.
Dec 06, 2025
Full time
Job Description - People and Culture Director BPO - EMEA (048JK) People and Culture Director BPO - EMEA People and Culture Director - CX BPO - EMEA - Remote Bringing smiles is what we do at TTEC for you and the customer. You will be part of the EMEA Leadership Team as the People and Culture Director EMEA working remotely as needed by the business. You will be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture. Our People and Culture Team bring significant value and contribution to our company. We reach for amazing by driving innovative solutions to support our employee satisfaction and continually position TTEC as an employer of choice. With sites in the UK, South Africa, Egypt, Ireland, Poland, Greece, Bulgaria, it's a great time to join our EMEA team. The ideal candidate will come from a BPO or similar CX services organization and will have lead HR teams in multiple geos across EMEA. Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business - and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members, we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences. This is a remote based opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt or Poland. What you'll be doing Looking for an opportunity to lead the people strategy for an employee-focused organization? In this role, you will have the opportunity to transform People and Culture in EMEA. Detail oriented? You'll be responsible for the effective execution of TTEC's P&C Strategy. You will work with regional service delivery leadership to have a direct financial impact by optimizing employee-related margins for each site. We are looking for you to ensure that all sites have a performance-driven culture and are utilizing positive reinforcement techniques. You will also collaborate with client leadership and site management to effectively execute on our human capital vision and strategies to create a great place to work. On a typical day, you'll Assist with the development of the annual global human capital strategic plan. Work with the P&C teams to develop strategies to optimize employee engagement and drive business results at each site. Ensures site compliance with all policies and procedures. Ensure client and site leadership are effectively executing TTEC's human capital strategies to drive performance, optimize pay, reduce attrition and effectively oversee employee career opportunities. Ensures that service delivery leadership and site management are effectively using Human Resources Systems to maximize site and client profitability. Work with project/program leadership teams to ensure effective usage of P&C resources for each site. Lead all program launches and effectively integrates with the P&C delivery team. Work with the business development team to help grow the region and ensure TTEC's P&C strategies are properly represented in all proposals. And oversee restructuring when regional changes are needed such as sunsetting programs or locations, moving employees amongst programs, or supporting operational efficiencies. Work with global best practices and teams on employment brand, representing the EMEA cultural mindset and employee positioning for both external candidate and internal employee marketing and communications. Why You? What You Bring Bachelor's Degree or similar qualification 10+ years of progressive People and Culture or human resources experience ideally from a BPO or similar services industry across the EMEA region. Effective leadership and management skills across EMEA geos A hands on approach to HR Operations or similar experience in a fast paced environment. What We Offer Competitive salary package including variable incentive bonus opportunity Health and wellness program, including employee assistance Learning and career growth opportunities via our global footprint Our Women in Leadership program connects employees globally with learning, networking and mentoring opportunities Work from home with travel when needed. This is a remote based opportunity in either the UK, South Africa, Greece, Bulgaria, Egypt or Poland. TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different perspectives and allows every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on For more information about TTEC, visit or search throughout social media to engage in the global conversation.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 06, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Are you a commercially minded, senior leader with strong experience in operations, company management, partnership building and income generation? VDT is seeking an experienced Head of Operations and Business Development to spearhead the implementation of our ambitious new Commercial Strategy, driving growth and expanding income streams. This is a crucial, high-impact role for someone who thrives on operational excellence, has excellent management skills and a passion for strategy implementation. It is ideal for someone with strong experience in partnership building, negotiating contracts, lead generation and organisational development. Working closely with the Chief Executive / Artistic Director, the role works collaboratively across the small staff team to deliver the company s Business Plan, Funding Agreement, Mission and Values. You will identify opportunities, generate new leads and manage the company s wide range of production, participation and continued professional development programmes. You will grow a new customer base for our online training and E-learning and develop income from within arts academic and social enterprise settings. You will track progress and ensure the company is run in line with best practice. You might not have worked in the arts or creative industries before. If you have experience as a Business Manager, Operations Director, Executive Director or Senior Producer within or outside of the cultural / charity sector, then you ll have the core skills we are looking for. Closing date for applications: Midday Tuesday 6 January 2026 Interview Date: Thursday 15 January 2026 (possible second interview 23 January 2026).
Dec 06, 2025
Full time
Are you a commercially minded, senior leader with strong experience in operations, company management, partnership building and income generation? VDT is seeking an experienced Head of Operations and Business Development to spearhead the implementation of our ambitious new Commercial Strategy, driving growth and expanding income streams. This is a crucial, high-impact role for someone who thrives on operational excellence, has excellent management skills and a passion for strategy implementation. It is ideal for someone with strong experience in partnership building, negotiating contracts, lead generation and organisational development. Working closely with the Chief Executive / Artistic Director, the role works collaboratively across the small staff team to deliver the company s Business Plan, Funding Agreement, Mission and Values. You will identify opportunities, generate new leads and manage the company s wide range of production, participation and continued professional development programmes. You will grow a new customer base for our online training and E-learning and develop income from within arts academic and social enterprise settings. You will track progress and ensure the company is run in line with best practice. You might not have worked in the arts or creative industries before. If you have experience as a Business Manager, Operations Director, Executive Director or Senior Producer within or outside of the cultural / charity sector, then you ll have the core skills we are looking for. Closing date for applications: Midday Tuesday 6 January 2026 Interview Date: Thursday 15 January 2026 (possible second interview 23 January 2026).
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 06, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
Dec 05, 2025
Full time
Job Title: WFM Manager / Snr Manager ( WFM Optimization Architect) Department: Ops -Workforce Management Travel Required : May be required to travel as per Business requirements. Reports to : Director of WFM Location: Remote (UK) Contract Type: Permanent Grade: C2 / C3 Job Summary / Overview As a Manager/ Snr Manager you will be the driving force on leading our WFM Optimization suite and processes, you will be responsible for designing, implementing, and continuously improving workforce management processes and infrastructure. This role leads a team of WFM Architects and collaborates closely with WFM resources and business departmental stakeholders to ensure delivery of excellence aligned with the TP BEST WFM framework, and TP Standards of delivering Workforce Management end to end Services . The position drives optimization, scalability, and innovation across forecasting, scheduling, and real-time management functions, and all key operational, technical, and strategic playgrounds to closely collaborate as an individual and as a function Key Responsibilities and Accountabilities ( Responsibilities to include but not be limited the following) Job Description :- ( Not limited to) Lead, mentor, and develop a team of WFM Architect overseeing the management and support for UK and Ireland mainly, and other TP Geo's as per business needs. Foster collaboration, knowledge sharing, and innovation across the WFM function. Architect end-to-end WFM processes (forecasting, scheduling, real-time management). Identify and implement optimization opportunities to improve efficiency and accuracy. Ensure processes align with TP BEST WFM framework standards. Oversee the design and deployment of WFM systems, tools, and integrations and champion conversions surrounding set up/ stand up of NICE, IEX, ACD's and Integrations processes. Partner with IT and vendor teams to ensure robust infrastructure delivery. Maintain governance and compliance across WFM platforms Work closely with WFM resources, operations leaders, and business stakeholders. Translate business requirements into scalable WFM solutions. Act as the subject matter expert for WFM optimization initiatives. Own delivery of WFM KPIs (forecast accuracy, schedule efficiency, adherence). Provide insights and recommendations to senior leadership. Drive continuous improvement through data-driven decision-making. Build and Maintainence of :- SQI & Central Planning: Seating capacity overview, dynamic floor plans, and utilization summaries. Technical Support: Full transfer of system knowledge, team relationships, user and system administration, along with all required audits (CCMS, skills, base code, schedules, shifts, attrition, headcount, holidays, and waitlists). WFM Optimization Suite: Framework, deviation model, agent and forecast import builders, and all supporting tools. IEX Administration: NICE relationship management, ServiceNow processes, SmartSyncs, and overall system administration. TPS Migration: Current progress, next steps, and completion strategy. Game Plan & Training Library: BEST framework, process documents, planner, and the full training library. Required Skills & Competencies Technical Expertise : Deep knowledge of WFM systems (e.g., NICE, Verint, Genesys, Teleopti) etc Analytical Skills : Strong ability to interpret data, identify trends, and propose solutions. Leadership : Proven experience managing WFM teams and driving organizational change. Project Management : Skilled in leading complex initiatives, with PMP/Lean Six Sigma preferred. Communication : Excellent stakeholder management and presentation skills. Strategic Thinking : Ability to align WFM processes with long-term business goals. Preferred Qualifications 7+ years in Workforce Management, with at least 3 years in an architectural or optimization role. Knowledge, and Championing the usage of WFM Systems like NICE, Genesys and its Integration, Anaplan, Tableau, Knowledge of SQI, VBI and Power BI tools, and processes are preferred. Experience closely working or leading teams of WFM professionals (forecasters, schedulers, real-time analysts). Demonstrated success in delivering WFM infrastructure projects. Familiarity with TP BEST WFM framework or similar global standards. Bachelor's degree in Business, Operations, or related field.
