2535 jobs found

Head of Portfolio Management London/Nottingham Head of Portfolio Management and Project Delivery is a key role within the Technology Leadership Team, with oversight of the Technology contribution to MTVH 2030 strategic programmes, ensuring alignment of change, strategy, governance, communication and successful delivery across the Technology Directorate. Overall responsibilities: You will lead and be accountable for supporting delivery of the Technology strategy on behalf of the Group CIO, working with Heads of Service to bring together Technology roadmaps, priorities and plans that support MTVH's Business Goals and Outcomes. You will be responsible for managing and leading the Technology portfolio &delivery function, ensuring that demand, investment, delivery, risks, dependencies, benefits and performance are visible, understood and governed through appropriate reporting and decision-making forums. You will provide leadership and oversight of Architecture and Information Security, ensuring that enterprise architecture, solution design, cyber security, information security, risk and compliance considerations are embedded into Technology planning, delivery and governance. You will be accountable for the development and operation of effective IT governance, IT performance reporting, audit and compliance oversight, ensuring Technology operates within agreed standards, policies, controls and assurance requirements. Through a business partnering mode, you will work with senior stakeholders to support enterprise transformation and change management, ensuring Technology activity is aligned to business priorities, MTVH 2030 strategic programmes, affordability, capacity and agreed outcomes. You will provide dotted line leadership to Finance, HR and Procurement business partners supporting the Technology Directorate, ensuring financial planning, workforce planning, talent development, procurement activity and supplier management are aligned to the Technology strategy and portfolio. Key Responsibilities: Management and delivery of the Technology portfolio, ensuring alignment to corporate plans, MTVH 2030 strategic programmes and the Technology strategy, across transformational change and BAU activity. Management and development of a robust portfolio, strategy planning and reporting rhythm, ensuring priorities, dependencies, risks, costs, benefits and outcomes are clearly governed and reported. Management and oversight of the Technology roadmap, working with Heads of Service to bring together plans across infrastructure, applications, digital, data, service improvement, architecture, information security and business change. Management and oversight of Technology demand & delivery management, ensuring projects and change are assessed against business value, strategic alignment, architecture, information security, capacity, cost and risk. Ensure appropriate architecture and information security governance is in place across Technology planning, delivery and operations, aligned to wider IT governance, audit and compliance requirements. ITIL Service Portfolio Management; ensuring the Technology service portfolio has the right mix of services to meet business outcomes at the right level of investment, risk and performance. Management of IT performance, controls, assurance, reporting and escalation across Technology, ensuring activity is co-ordinated and delivered to agreed timescales, budgets, standards and outcomes. Support enterprise transformation, change management and Technology communications, ensuring Technology priorities, performance, risks and achievements are clearly understood across MTVH. Central budget management and reporting, working with Finance business partners to support planning, forecasting, investment tracking, business cases and value for money reporting. Work with HR and Procurement business partners to support workforce planning, talent development, capability planning, succession planning, supplier management, sourcing, contract management, supplier performance and renewals. Skills/Experience: Programme/portfolio management qualification or equivalent experience, accompanied by successful strategic portfolio management and effective benefits realisation. Detailed knowledge and experience of portfolio management methodologies, including demand management, prioritisation, investment governance, risk management and dependency mapping. Technology strategy and roadmap planning experience, with the ability to align Technology priorities to corporate plans, strategic programmes and business outcomes. Strong understanding of IT governance, IT performance, audit and compliance, including controls, assurance, reporting and escalation. Working knowledge of ITIL and detailed experience in service management, including service portfolio management, change management and operational governance. Good knowledge of budgeting, resource allocation, financial planning and workforce. Experience of strategic supplier and vendor management activities. Working experience of Agile, Scrum, DevOps and ServiceNow or equivalent. Strong leadership and matrix management skills with experience of working with professional input and teams across organisational boundaries. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)

Why work at JOE & THE JUICE JOE & THE JUICE is a people centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: Inclusion Growth For us, this means that when you choose a cup half full mindset and welcome people from every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new, you become more than just a juicer; like us, you continue to search and find purpose and meaning in what you do. From your first day, you'll be part of an international network of juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. Job Summary Position title: Shift Manager Reports to: Store Manager As a Shift Manager at Joe & the Juice, you will play a vital role in supervising the daily operations of your assigned shift. Your main responsibility is to maintain operational excellence by observing, delegating, and executing daily concept workflow (DCWF), and thus deliver a high degree of guest satisfaction, leading to financial performance. Acting as a key support to the store management team, you will set the tone for an engaging and motivated workplace through a people centric corrective feedback culture and a train every day mindset. Key Responsibilities DCWF: Ensure DCWF is executed to the highest possible standards by following the set structure and by observing operational gaps based on traffic in the store. Delegate tasks accordingly to maintain a focused and productive team and follow up on the execution with corrective and acknowledging feedback. Cleanliness & Standards: Oversee, delegate, and follow up on checklists in the task monitoring system to ensure adherence with our food & bar safety principles: Pink Standard. Responsible for honest documentation and reporting any malfunctions or issues in the store. Juicer Training: Carry out planned Juicer training following our global training mantra: "Knowledge - Training - Practice - Validation" leading to skilled, engaged, and dedicated team members. Guest Experience: Lead by example, encourage, and follow up on the team to deliver exceptional guest experience through our brand behaviour principles. Furthermore, ensuring guest satisfaction by handling in store guest feedback professionally. Financial Accountability: Monitor and optimize the sales performance during shifts by communicating and following up on daily commercial targets. Carry out deliveries, including reporting, and supervising general type in culture. Key Performance Indicators Task monitoring checklists completion rate Daily commercial targets, waste registration, employee meal type ins, delivery reporting Why Work With Us Great Company Culture: Be part of a team that values positive attitudes, inclusivity, and social ties. Enjoy a packed social calendar with various events that foster camaraderie and create lasting memories. Leadership & Educational Programs: Access continuous learning and growth opportunities through our comprehensive internal programs. Participate in workshops, training sessions, and mentorship programs designed to enhance your professional skills and leadership capabilities. Travel & Development Opportunities: Experience diverse cultures and locations while developing your skills and career. Take advantage of our exchange programmes, international assignments, and career advancement opportunities that allow you to grow within the company and explore new horizons. By joining Joe & The Juice, you are contributing to a healthier world, one juice at a time. We welcome individuals from all backgrounds and encourage diversity in our workplace. Together, we can create memorable guest experiences and build a vibrant, successful community. About Joe & The Juice JOE & THE JUICE is a healthy fast casual concept founded in Copenhagen in 2002; since then, we have grown to more than 450 locations across 20 countries and employing more than 4,500 people worldwide. From day one, our ambition has been to prove that there should be no trade off between taste and health. We serve high quality, freshly prepared juices, shakes, coffee, and sandwiches in relaxed, contemporary concept cafés that combine convenience with distinct urban atmospheres. JOE & THE JUICE goes beyond products and towards the full experience around the bar, creating a consistent universe for guests and juicers in all our locations. We invest heavily in internal development through our Moneyball career system and a culture where most leaders, including C suite, VPs, and directors, have started behind the bar. We continue to evolve our people centric and sustainability agenda that is part of our Nordic heritage and our commitment to a better future. Salary Range Details to be disclosed during the hiring process.

Role Overview We are seeking an experienced and commercially driven M&E Business Development Manager to identify, develop and secure new business opportunities across the Mechanical & Electrical (M&E) sector. The successful candidate will be responsible for generating new revenue streams, building long-term client relationships and expanding the company's presence within key markets including commercial, industrial, healthcare, education, infrastructure, manufacturing, data centres and renewable energy. This is an exciting opportunity for an ambitious individual with a proven track record in M&E sales, business development or account management who thrives in a target-driven environment. About the Role The ideal candidate will play a crucial role in driving business expansion, fostering relationships with key clients, and identifying new market opportunities. You will be responsible for developing and executing strategic plans to increase sales and market share. Reporting to the Managing Director and working closely with sales and estimating. This is a challenging but extremely exciting and rewarding role, a great opportunity to be part of a stable organisation experiencing growth and opening a new office in the North West of England. Primary Responsibilities Develop and implement a strategic business development plan to achieve sales and revenue targets. Identify new business opportunities across public and private sector clients. Generate leads through networking, referrals, market intelligence and industry events. Build a strong pipeline of opportunities across M&E installation, maintenance and project services. Attend client meetings, site visits and industry exhibitions. Deliver compelling presentations and proposals to prospective clients. Convert enquiries into profitable contracts. Develop and maintain strong relationships with consultants, contractors, developers, end users and key decision makers. Become a trusted advisor to clients by understanding their operational and project requirements. Manage existing accounts while identifying opportunities for growth. Ensure excellent customer service throughout the sales process. Work closely with estimating and operations teams to prepare competitive tenders. Assist in pricing strategies and commercial negotiations. Review contract requirements and ensure client expectations are achievable. Support contract mobilisation following successful award. Monitor market trends and competitor activity. Identify emerging sectors and future opportunities. Maintain knowledge of industry standards, regulations and legislation. Provide regular sales forecasting and market analysis. Key Requirements HNC/HND Electrical Engineering or Building Services Engineering A minimum of 3 years of business development experience in M&E services. Proven track record of successfully driving sales, securing new business, and increasing market share in a competitive environment. Excellent negotiation, communication, and interpersonal skills. Strong analytical and problem-solving abilities with a strategic mindset. Ability to work independently and as part of a team, managing multiple priorities. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). Right to work in the UK What We Offer Competitive salary and benefits package including private healthcare and health cash plan policy Fully expensed company car 25 days annual leave + Bank Holidays Company pension scheme A collaborative and supportive work culture

Personal Assistant (Executive Office) Location: Glasgow Salary: Competitive + Excellent Benefits Hours: Full Time Permanent Are you an experienced Personal Assistant who thrives in a fast-paced executive environment? Do you enjoy being at the heart of a business, ensuring senior leaders can operate efficiently while keeping everything running seamlessly behind the scenes? We're recruiting on behalf of a well-established organisation seeking a highly organised and proactive Personal Assistant to support its Chief Operating Officer while also providing wider administrative support across the Executive team. This is a varied and rewarding opportunity combining executive support with responsibility for the day-to-day coordination of a busy head office. The RoleWorking within a professional Executive Office, you'll provide first-class PA support to senior leadership, ensuring diaries, meetings, travel and communications are managed efficiently. Alongside this, you'll oversee the smooth day-to-day operation of the Glasgow head office, coordinating facilities, contractors and office logistics. No two days will be the same, making this an ideal role for someone who enjoys variety, thrives under pressure and can confidently manage multiple priorities. Key Responsibilities Provide proactive Personal Assistant support to the Chief Operating Officer. Manage a busy executive diary, scheduling appointments and resolving conflicts where appropriate. Coordinate meetings from start to finish, including invitations, agendas, meeting papers and logistics. Arrange UK and international travel, producing comprehensive travel itineraries and packs. Prepare, format and proofread professional reports, presentations and executive documentation. Act as the first point of contact for internal and external stakeholders, handling enquiries professionally. Attend meetings, take accurate minutes and monitor actions through to completion. Executive Office Support Work closely with the Executive Office team to ensure consistent standards and ways of working. Support wider Executive Committee administration when required. Escalate diary clashes, operational issues and priorities appropriately. Provide continuity support during periods of absence within the Executive Office. Office & Facilities Coordination Oversee the daily operation of the Glasgow head office. Coordinate contractors, maintenance, office supplies and hospitality requirements. Ensure meeting rooms are fully prepared for internal and external meetings. Manage visitor arrangements, parking and office logistics. Support Health & Safety compliance and escalate any issues where necessary. Monitor office expenditure and provide updates on operational risks and facilities requirements. You'll have: Previous experience supporting Directors, Executives or Senior Leadership teams. Outstanding organisational skills with the ability to manage changing priorities. Experience coordinating complex diaries, meetings and travel arrangements. Excellent written and verbal communication skills. Strong stakeholder management skills and a professional, confident approach. Advanced Microsoft Office skills, including Outlook, Word, Excel and PowerPoint. Experience producing executive-level documents and presentations. Minute-taking and action tracking experience. The ability to handle highly confidential information with discretion and professionalism. Previous experience supporting office operations or facilities coordination would be advantageous. What's in it for You? This is an excellent opportunity to join a respected organisation where you'll play a key role in supporting senior leadership and ensuring the smooth running of the Executive Office. You'll enjoy a varied position with genuine responsibility, working alongside experienced professionals in a collaborative and supportive environment. If you're an organised, proactive and confident Personal Assistant looking for your next challenge, we'd love to hear from you, please reach out to Codie Smith at Pertemps.

Operations Coordinator Location: Armagh- Crossmaglen Salary: up to 32k per annum Hours: 8am-4.30pm Full-Time, Permanent Nominate Recruitment is have exclusively partnered with a fast-growing Health & Safety Consultancy supporting construction clients across Ireland based in Crossmaglen. This is far more than an administration role. You'll become the person at the centre of the business, coordinating projects, supporting clients, keeping operations running smoothly and playing a key role in the company's continued growth. The Role You'll be responsible for ensuring consultants are in the right place, at the right time, while providing operational support across the business. Key Responsibilities Coordinate and manage consultant audit schedules Liaise with clients to confirm projects are live, site access is arranged and all audit details are in place. Schedule consultants efficiently, grouping appointments geographically to minimise travel. Monitor schedules throughout the day and respond quickly to changes from clients or consultants. Reallocate cancelled appointments wherever possible and maintain accurate CRM records and calendars. Coordinate the Wider Team Act as the central point of coordination for the company's virtual assistant team. Ensure Standard Operating Procedures (SOPs) remain accurate, up to date and consistently followed. Support team productivity and ensure work aligns with business priorities. Support Clients & the Managing Director Handle day-to-day client enquiries, arrange meetings and provide documentation. Manage the Managing Director's diary and support inbox management. Chase outstanding actions and ensure projects continue moving forward efficiently. About You We're looking for someone who thrives in a fast-paced environment and enjoys making things happen. You'll have: Exceptional organisational and planning skills. A proactive approach with the confidence to work independently. Strong communication skills and the ability to build positive relationships with clients and colleagues. The confidence to manage difficult conversations professionally and assertively. The ability to remain calm whilst managing multiple priorities. Excellent IT skills, including Outlook and Excel, with the ability to quickly learn new systems such as Experience in scheduling, logistics, office coordination, dispatch or construction administration essential. A full, clean driving licence is preferred due to the office location.

Financial Controller Telford Hybrid Working Up to £80,000 Car/£14k Allowance Bonus Excellent Benefits Take ownership. Influence strategy. Shape the future. Sheridan Maine has been exclusively retained to appoint a Financial Controller for a successful UK manufacturing business that forms part of an established international group. While benefiting from global backing, the UK operation enjoys significant autonomy, creating an environment where finance has a genuine voice in commercial decision-making. Reporting directly to the Managing Director, you'll become the senior finance leader for the UK business, partnering with colleagues across operations, sales and manufacturing to drive performance while ensuring the business continues to operate with robust financial governance. This is an excellent opportunity for an ambitious finance professional looking to combine their commercial exposure with their technical expertise in one critical role. What You'll Be Doing No two days are quite the same in this broad leadership role. Alongside leading the finance function, you'll work closely with senior stakeholders to provide insight that supports investment decisions, operational improvements and profitable growth. Your responsibilities will include: Leading the UK finance function and supervising the IT team. Delivering accurate monthly management accounts, statutory reporting and Group submissions. Producing budgets, forecasts and long-term financial plans. Providing commercial analysis to support operational and strategic decisions. Managing manufacturing costing, margin reporting and business performance analysis. Supporting pricing decisions, tender submissions and capital investment projects. Managing cash flow, treasury and working capital. Maintaining effective financial controls, compliance and governance. Managing external audits, taxation and statutory reporting requirements. Overseeing payroll, reconciliations, general ledger activities and period-end close. Identifying opportunities to improve systems, reporting and finance processes. Supporting Company Secretarial activities where required. What We're Looking For You'll be a qualified accountant (ACA, ACCA or CIMA) with experience gained within a manufacturing environment and a track record of delivering both technical excellence and commercial support. Equally important is your ability to build relationships across the business, communicate confidently with senior stakeholders and adapt your approach depending on the situation. We're interested in speaking with individuals who are equally comfortable presenting to a Board meeting as they are reviewing costing variances or helping improve day-to-day finance processes. This opportunity would suit an established Financial Controller or an experienced Finance Manager seeking their first Number One finance role. Why This Role? This position offers something that many finance opportunities cannot - a genuine combination of strategic influence and operational involvement. You'll have direct access to senior decision-makers, significant autonomy within the UK business and the support of an international parent company, giving you the opportunity to make a visible impact while developing the experience needed for future executive leadership. Package In return, the business offers: Salary up to £80,000 Company car or £14k car allowance Annual performance bonus of up to 15% Hybrid and flexible working Private Medical Insurance Income Protection Life Assurance Company pension 25 days' annual leave, increasing with service Payment of professional subscriptions Employee Assistance Programme If you're looking for a broad Financial Controller position where your commercial input will be valued as highly as your technical expertise, apply now. Applicants must have the unrestricted right to work full-time in the UK. Due to the volume of applications received, only shortlisted candidates will be contacted. If you have not heard from us within five working days, please assume your application has been unsuccessful on this occasion.

Salary: £45,000 to £50,000 per annum, DOE. Hours: 37.5 hours per week Reports to: Programme Director Location: Harlow, Essex. Easily commutable from London Liverpool Street or Tottenham Hale Station. We offer a free minibus service to/from Harlow Town Train Station as well as free parking and EV charging on site. Extra Information: We offer blended working within this role, with 3 days a week on site. About the role: At the Motability Foundation, we fund, support, research and innovate so that all disabled people can make the journeys they choose. We're building a Transport Solutions Team that works flexibly across all the tools in our delivery kit - from grants and innovation pilots to research, partnerships, and commercial interventions. Our growing portfolio includes flagship projects tackling challenges such as inclusive EV charging infrastructure, complex community transport needs, and large-scale research and systems change activity through the National Centre for Accessible Transport (NCAT). We are now recruiting a Transport Solutions Manager to play a leading part in the management of NCAT, which will make up around half of the role, while also contributing to the design and delivery of other high-impact transport solutions activity across the Foundation's portfolio. This is a pivotal role that combines programme leadership, stakeholder management, governance, and delivery, and is designed to work flexibly across our matrix structure. The successful candidate will act as a key point of coordination for NCAT, supporting its effective mobilisation, delivery, governance and partner relationships, while also working across other Transport Solutions priorities in line with the expectations of broader internal Transport Solutions Manager roles. This is an opportunity to join a collaborative, purpose-led team driving change in the transport system for disabled people, and to work on some of the most complex and impactful projects in the sector. What you will be doing: Act as a key point of coordination for NCAT within the Foundation, bringing together cross-functional input across areas such as delivery, innovation, governance, operations, insight and evaluation. Lead the ongoing management activity for NCAT, including the development and implementation of systems, processes and governance structures to enable effective delivery. Coordinate programme reporting for NCAT, including the preparation of regular updates for senior leadership and governance committees, ensuring accuracy, insight and alignment with organisational goals. Monitor progress against plans, budgets and timelines, identifying and resolving risks such as under or overspend, ineligible costs or delivery delays. Escalate risks and issues proactively, supporting the development of mitigation strategies to manage impact and maintain programme integrity. Support governance structures, including advisory boards or steering groups, ensuring they are effectively convened, briefed and engaged in programme direction. Build and maintain strong funder and delivery partner relationships, acting as a key link between the Foundation and external partners to support trust, alignment and shared learning. Ensure monitoring, evaluation and learning approaches are embedded, working with internal and external stakeholders to drive continuous improvement and strategic alignment. Contribute to knowledge sharing and insight generation, supporting the dissemination of findings, progress and outcomes from NCAT and related work to maximise external impact. Lead and/or contribute to other projects, programmes or funding activity across the Transport Solutions portfolio, working flexibly in line with team priorities and the expectations of other internal Transport Solutions Manager roles. Collaborate across the Foundation, including with Finance, Legal, Communications, Insight and Evaluation, HR and Data Protection, to ensure high-quality delivery and strong organisational alignment. Your experience: Must haves: Significant experience in programme or project management roles, ideally within complex or multi-stakeholder environments and as a funder. Strong understanding of programme delivery, governance and reporting, with the ability to coordinate multiple workstreams and stakeholders effectively. Excellent organisational and record-keeping skills, with the ability to maintain accurate information for monitoring, reporting and decision-making. Financial literacy, with experience in analysing budgets, monitoring spend and managing financial risks. Experience managing contracts, legal agreements or delivery arrangements with external partners, suppliers or grantees. Strong interpersonal and listening skills, with a relationship-first approach that builds trust and enables collaboration across internal teams and external stakeholders. Ability to thrive in a fast-paced, agile, matrix-working environment, adapting to shifting priorities and timelines. Excellent written and verbal communication skills, including the ability to produce high-quality reports, papers and presentations for senior audiences. Nice to haves: Understanding of managing cross-disciplinary research or systems change activity involving technical, social and user-centred disciplines. Experience managing large-scale grants, programmes or partnerships and holding a primary relationship with external delivery partners. Track record in delivering or supporting innovation pilots, research programmes, grant programmes or cross-sector partnerships. Experience working in or in collaboration with government, industry, academia or the non-profit sector. Knowledge of disability and transport issues, including relevant policy, legislation, barriers to access and the social model of disability. If you're interested in applying and excited about working with us but are unsure if you have the right skills and experience, we'd still encourage you to apply.

Service Delivery Manager MLL Telecom Ltd is one of the UK s leading cross-technology network integrators, delivering solutions across Fixed, Radio, and Mobile 4/5G. We enable our customers communication strategies by designing, developing, and maintaining robust network infrastructures that adapt to today s rapidly evolving environment. We specialise in architecting and managing some of the most complex and secure Data and Voice networks across the Public Sector and Mobile Network Operator markets. We are currently a key delivery partner in more than 15 major UK network deployments, supporting seamless communication for millions of users across businesses, the public sector, and local communities. Our Public Sector team plays a vital role in delivering critical network services for organisations such as the NHS and Emergency Services, including supporting the transition of NHS sites to a new, dedicated health network. Our Service Provider team, are trusted delivery partners in Vodafone s Radio Network Transformation Programme, helping to shape the future of mobile connectivity in the UK. Purpose of role and Ideal Candidate Details We are seeking an experienced Service Delivery Manager to act as the primary interface between our customers, on-site support teams, and MLL's operational and shared service functions. The role is responsible for ensuring the successful delivery of managed IT and telecoms services, maintaining high levels of customer satisfaction, and driving operational excellence. Working as an extension of the customer's team, you will build trusted relationships across both organisations, providing leadership through incidents, service reviews, operational governance and continual service improvement. You will be accountable for ensuring agreed KPIs and SLAs are consistently achieved, whilst proactively identifying opportunities to improve service quality and customer experience. The role requires a customer-facing presence, with attendance on customer sites typically three days per week (with in the Essex region ), alongside close collaboration with MLL's Network Operations Centre, Engineering, Service Desk and wider operational teams. Job responsibilities & Areas of Knowledge and Expertise Responsibilities Act as the primary operational interface between the customer, on-site support teams and MLL's shared service functions. Build trusted relationships with customer stakeholders, operating as an extension of their team and providing day-to-day operational leadership. Ensure contractual KPIs and SLAs are achieved, identifying trends, risks and improvement opportunities. Take ownership of major incidents, operational escalations and service-related issues, coordinating internal teams to drive timely resolution. Manage the transition of new services from project delivery into live operational support, ensuring operational readiness. Chair regular customer service review meetings, presenting service performance, trends, risks and improvement plans. Produce and maintain Service Improvement Plans (SIPs), driving continual service improvement across the customer estate. Ensure customers receive timely, accurate and proactive communications throughout incidents, planned changes and service activities. Develop and maintain service documentation, ensuring it accurately reflects current services, operational processes and customer requirements. Produce performance dashboards and management information covering service performance, customer satisfaction, KPIs and SLA compliance. Work closely with Engineering, Network Operations, and Project teams to ensure services are delivered effectively throughout their lifecycle. Support Client Directors n identifying opportunities for account growth through strong customer relationships, operational insight and service excellence. Carry out regular customer health checks and provide recommendations to improve customer experience and service maturity. Your Knowledge and Experience Essential Proven experience in a Service Delivery Manager or IT Customer Relationship Management role. Experience working within the telecoms, managed services or IT services industry. Strong understanding of ITIL Service Management principles. Experience managing customer incidents, escalations and service reviews. Demonstrable experience managing KPIs, SLAs and continual service improvement. Excellent stakeholder management skills with the ability to build trusted customer relationships. Excellent written and verbal communication skills, with the ability to communicate technical issues to non-technical audiences. Strong organisational skills with the ability to prioritise multiple competing demands. Self-motivated, proactive and able to work independently. Competent in Microsoft Office applications, particularly Excel, Word and PowerPoint. Desirable Good understanding of networking technologies, including WAN, LAN, Wi-Fi, and SD-WAN. Experience of working within a matrix management environment, collaborating effectively across multiple technical and operational teams. Experience working with public sector customers, including local government, NHS or emergency services. ITIL v4 Foundation (or higher). Experience working alongside Network Operations Centres (NOC), Engineering and Project Delivery teams. Experience of working in customer environments where regular on-site presence is required. Job Benefits & Engagement At MLL Telecom, we re passionate about transforming the world of telecoms and empowering our people to grow with us. Joining MLL means being part of an innovative company that values your skills, invests in your development, and provides real opportunities for career progression. Here, your passion for technology can shape the future of connectivity while building a rewarding career. You'll get; Pension Scheme Life Assurance HealthCare Insurance Financial Wellbeing & Will Writing Wellbeing Support Programme (EAP) 25 days annual Leave + 8 Bank Holidays Social Engagement & Office Activities MLL Proud Supporter of the Armed Forces Community Employer Recognition Scheme Real Living Wage Employer Work Placement & Apprenticeship Programmes Corporate & Social Responsibilities. Our ED&I Statement At MLL, we are committed to building a diverse and inclusive workplace. We celebrate different perspectives, champion equality, and ensure every team member feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and encourage you to bring your authentic self to work MLL's Brand & Behaviours Accountability Builds Trust Accountability requires some kind of honest review to reflect how we are doing against our responsibilities. This is not simply about a contract or project plan, it is about a mindset, an air that is portrayed as 'we have got this!' Data Delivers Distinction We need people to think in a data is valuable kind of way, not just for efficient operations but also for winning in the market. This is not some mechanical thing, it is a way of thinking, of seeing the world. Challenging for Change We want people who want to challenge the status quo. Delivering Excellence This belief stems from being accountable to one another. Having confidence in our data enables us to be accountable. And being prepared to challenge means we don't settle for mediocre.

IT Manager Northwich, Cheshire - fully on-site 4 months + further extension 300 per day inside IR35 Our client based in Northwich, Cheshire is looking for an experienced IT Manager to join a growing education focused IT team supporting four schools. This is an excellent opportunity for a hands on IT professional who can combine leadership, technical expertise and stakeholder engagement in a busy multi site environment. Working closely with the IT Director, you will oversee the delivery of IT services across all school locations, ensuring systems remain secure, reliable and effective for both staff and students. You will also lead a team of three IT Technicians, providing guidance, support and technical leadership. The successful candidate will be comfortable travelling regularly between sites and building strong relationships with a range of stakeholders across the schools. Key Responsibilities: Manage and support day to day IT operations across four schools. Lead, mentor and develop a team of three IT Technicians. Act as the senior escalation point for complex technical issues. Ensure IT infrastructure, systems and services operate effectively across all sites. Work closely with the IT Director to deliver IT projects and service improvements. Manage and maintain Microsoft cloud and infrastructure technologies. Oversee system performance, availability and security. Build strong relationships with school leadership teams and key stakeholders. Support technology upgrades, deployments and digital transformation initiatives. Ensure compliance with IT policies, procedures and safeguarding requirements. Essential Skills and Experience: Previous experience in an IT Manager, Senior IT Technician, IT Team Lead capacity Strong technical expertise across: Microsoft 365 Azure Entra ID Intune Windows Operating Systems Experience managing, mentoring or leading technical support staff. Strong problem solving and troubleshooting skills. Excellent communication and stakeholder management abilities. Ability to work across multiple locations and manage competing priorities.

Own the Pipeline. Build the Playbook. Shape the Future of Legal Tech. Are you always the top pipeline generator on your team? The one who knows everyone, shows up at every event, and simply won't stop until they get the meeting? Do you want genuine autonomy, a specialist market you can make your own, and the earning potential to match? If so, this is your chance to make the best career decision of your life. The Role at a Glance: UK Senior SDR Remote Working - UK £60,000 - £70,000 Base Salary £110,000 - £120,000 OTE + Uncapped Commission Above Plan Plus Unlimited Leave, Private Medical, Dental, Pension, Life Insurance & More Full Time - Permanent Reporting to: Sales Director Company: Fast-growing global Legal SaaS technology business Pedigree: 25x Growth Since 2020 Targeting 100x Growth by 2030 Culture: Entrepreneurial High-Performance Autonomous Strategic Remote-First Your Background / Skills: SaaS Sales, Business Development, Outbound Pipeline Generation, Legal Technology, Prospecting, Account-Based Marketing, Salesforce, Outreach.io, SDR, BDR. Who we are: Actionstep is innovating and growing faster than anyone else in the legal practice management software space. We ve grown 25x since 2020 and are targeting 100x growth by 2030. Yes, we have a market-leading SaaS solution. But what sets us apart is our people - highly-focused, strategic, resourceful and entrepreneurial. Our team is compact, our ambition is enormous and the results speak for themselves. Trusted by hundreds of law firms across the UK, Actionstep is redefining how midsize legal practices run their business. The planets have aligned for Actionstep in the UK, and we need the right people to help us capitalise on the opportunity. This is a rare chance to join something very special at exactly the right moment. The Opportunity: You will own the outbound engine that fuels Actionstep UK's next phase of growth, building the pipeline that our Account Executives convert into revenue. This is a newly created role with genuine ownership and influence. You won't inherit a pipeline. You won't inherit a playbook. You'll help build both. This role is ideal for someone who thrives in high-autonomy environments and wants the opportunity to define how outbound sales is done inside one of the UK's most exciting legal tech growth stories. You'll work closely with Account Executives and senior leadership to identify opportunities, generate high-quality pipeline and continuously refine outbound strategy across the UK legal market. What your day might look like: • Owning the outbound pipeline and generating £2M+ qualified pipeline annually • Building and refining Actionstep's outbound sales playbook for the UK market • Identifying and qualifying prospects against Actionstep's ideal customer profile • Creating opportunities through targeted outreach, networking, referrals, partnerships and events • Partnering closely with Account Executives to ensure high-quality handoffs and improved conversion outcomes • Building strong relationships across UK law firms and legal professionals • Representing Actionstep at industry events, conferences and networking forums • Tracking pipeline metrics and analysing performance trends • Providing recommendations and market insight to the Sales Director • Developing deep understanding of the legal sector and buyer behaviour within law firms What Success Looks Like: • Annual quota for BDM-sourced ARR added to pipeline: £2,000,000 • Annual quota for BDM-sourced ARR closed won: £800,000 • 30 Days - Onboard to Actionstep and understand outbound sales process & ABM • 60 Days - Crystallise outbound strategy for the UK market • 90 Days - Generate £250,000 pipeline About You: You have built pipeline in competitive B2B SaaS markets, selling to senior stakeholders through long, complex sales cycles. You understand that great outbound is a craft, not simply a numbers game. Essential: • Proven track record generating high-quality outbound pipeline within B2B SaaS environments • Genuine knowledge of and curiosity about the legal sector • Strong commercial instinct and qualification capability • Excellent written and verbal communication skills • Ability to build credibility quickly with Managing Partners, Operations Directors and CFOs • Experience using Salesforce, Outreach.io or similar sales engagement platforms • Highly organised, self-motivated and accountable • Comfortable operating independently without close management • Strong focus on quality over volume when building pipeline Desirable: • Experience selling into UK law firms or professional services organisations • Existing network within the UK legal market • Experience building outbound functions, frameworks or sales playbooks from scratch The Honest Part: This is a new role with no inherited pipeline, no BDM team beside you and ambitious targets. If you want a fully built system to plug into, this is probably not the right move. But if you want to own a function, define how it works and prove what is possible in one of the UK's most exciting growth stories, this is it. What we offer: • Flexible, remote-first working • Unlimited leave • Optional London WeWork office access • Pension contributions • Private medical insurance • Dental insurance • Life insurance • Opportunity to shape and define a critical growth function • High-autonomy role with significant commercial impact If you've read this advert and you're thinking "this is for me" - we'd love to hear from you. Apply today and help shape the future of legal technology in the UK. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone regarding your application. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

IT Engineer Band 5 equivalent ( 14.32 PAYe or 18.07 per hour Umbrella) Part-Time Sussex We're currently recruiting for an experienced IT Engineer to join a well-established public sector organisation on a temporary basis to provide cover for a period of long-term sickness absence. This is an excellent opportunity for a skilled 2nd Line IT professional to support a large and diverse user base, working within a busy IT operations team delivering high-quality technical support across multiple sites. The Role You'll provide 2nd line technical support to over 5,000 users across a range of operational environments, troubleshooting complex IT issues while supporting the ongoing maintenance and improvement of IT services. The role offers variety, with opportunities to work across desktop support, infrastructure, networking, telecoms and systems administration as required. Key Responsibilities Provide 2nd line technical support and resolve IT incidents efficiently. Install, configure and maintain hardware, software and IT systems. Support Microsoft technologies including Windows, Microsoft Office, Exchange and Active Directory. Assist with server, networking and infrastructure support. Manage user accounts, IT equipment and system changes. Support IT projects, upgrades and service improvements. Assist with more complex technical issues and provide guidance to junior team members where required. Ensure IT systems remain secure, reliable and operating effectively. About You We're looking for someone who has: Previous experience in a 2nd Line IT Support or IT Engineer position. Strong technical knowledge of Microsoft environments, including Windows, Office, Exchange and Active Directory. Experience supporting server and networking technologies. Excellent troubleshooting, communication and customer service skills. Relevant IT qualifications or equivalent commercial experience. A full UK driving licence and access to a vehicle, as travel between sites across Sussex is essential. Working Hours The preferred working pattern is: Monday to Wednesday 09:00 - 15:00 However, there is flexibility to accommodate preferred hours between 08:00 and 18:00 , making this an ideal opportunity for candidates seeking part-time or flexible working arrangements. What's on Offer Band 5 equivalent pay (DOE) Part-time, flexible working hours Opportunity to work within a large, established organisation Diverse technical environment with varied day-to-day responsibilities Immediate start available If you're an experienced IT Support Engineer looking for your next contract opportunity, we'd love to hear from you. Apply today with your up-to-date CV for immediate consideration.

IAM/IDM Architect (SC Cleared) Corsham (Hybrid) Permanent £90,000 - £115,000 (DOE) + Benefits IAM/IDM Architect needed with active SC Security Clearance for a permanent career opportunity in Wiltshire (Hybrid). Hybrid Working - 3 days/week remote (WFH) + 2 days/week working on-site in Corsham (Wiltshire). A chance to work with a leading global IT transformation on a large-scale Government project. Start ASAP in Summer 2026. IAM/IDM Architect who can take ownership of architecture, provide technical leadership + guide the team from design to implementation. In-depth Identity and Access Management (IAM/IDM) architecture experience is essential, including leading IAM platforms like: OpenText, Net IQ, SailPoint, Okta, CyberArk, ForgeRock + MS Entra. Owning the end-to-end IAM/IDM architecture across development, data + service support workstreams. Providing technical direction across identity workflows, lifecycle processes, integrations, data flows, platform behaviour +operational supportability. Leading Identity Architecture including identity designs, including schemas, attributes, data models, workflow rules, provisioning logic and integration behaviour. Excellent Stakeholder Management skills including working across application development, data, infrastructure, service operations + supplier teams. Technical Skills: identity schemas, data flows, attributes, APIs, microservices, integration patterns, identity lifecycle, workflows, integration patterns, platform configuration + live-service supportability. Advantageous: Azure AD, M365 identity integration, AWS, API Gateway, LDAP, Directory Services, data feeds, workflow engines, ETL, enterprise integration. Active SC Security Clearance i s essential for this position. Benefits: £90-115k Salary (DOE) + Hybrid Working + 10% Bonus + Pension + 22 days holiday + BHs (rising to 25 days) + Death in Service + Health Care Plan

Infrastructure Analyst Liverpool or Manchester Hybrid Working Permanent Are you an experienced Infrastructure Analyst looking for an opportunity to work with modern technologies, contribute to major transformation projects, and play a key role in shaping an organisation's IT landscape?We're looking for an Infrastructure Analyst to join a high performing IT Operations team, supporting both project delivery and the ongoing development of a complex enterprise infrastructure environment. This is an excellent opportunity for someone who enjoys a varied role spanning infrastructure, cloud technologies, networking, and systems administration. What You'll Be Doing Supporting and developing enterprise infrastructure services across multiple locations Providing technical expertise throughout the project lifecycle, from design and implementation through to operational support Working closely with project teams to ensure successful delivery of infrastructure and application projects Maintaining infrastructure documentation, recovery procedures and system designs Supporting business continuity, disaster recovery and high-availability initiatives Monitoring, troubleshooting and optimising infrastructure performance Contributing to technology roadmaps and identifying opportunities to improve service delivery What We're Looking For Strong VMware administration and support experience Experience with Microsoft Azure, including Entra ID and cloud services Strong knowledge of Windows Server environments (2016/2019/2022) Active Directory, DNS, DHCP and Windows File Services expertise Solid networking and troubleshooting experience Understanding of Disaster Recovery and High Availability solutions Experience with infrastructure monitoring tools Excellent problem-solving and analytical skills Ability to work across both project and operational environments In return, you will be rewarded with:- Hybrid working Annual bonus 25 days holiday plus additional leave benefits Private medical options Pension scheme Exposure to modern cloud, networking and infrastructure technologies A collaborative environment with genuine opportunities to develop your technical skills If you're looking for a role where you'll have exposure to cutting-edge technologies, ownership of technical delivery and the opportunity to influence infrastructure strategy, we'd love to hear from you. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

IT Support Manager Newbury, Berkshire (Hybrid Working) 48,000 - 52,000 + Bonus + Excellent Training & Development Are you an experienced IT professional looking to take the next step into a hands-on management role with a business that genuinely invests in its people? We're recruiting for an IT Support Operations Manager to join a well-established and growing organisation based in Newbury. This is an excellent opportunity for someone with strong technical expertise and previous team leadership or supervisory experience who enjoys combining people management with technical project delivery. The Role As IT Support Operations Manager, you'll lead a small Service Desk team, ensuring the delivery of a high-quality IT support service across the business. Alongside managing day-to-day support operations, you'll play a key role in delivering IT projects, driving continuous improvement, and acting as the senior technical escalation point for more complex issues. This is a varied, hands-on position where no two days are the same, offering the opportunity to influence IT service delivery while remaining technically involved. Key Responsibilities Manage, mentor and develop a small Service Desk team. Oversee daily IT support operations, ensuring excellent customer service and SLA performance. Act as the technical escalation point for complex desktop and infrastructure issues. Deliver and support a range of IT projects and technology implementations. Maintain and improve Microsoft-based infrastructure and end-user computing environments. Work closely with stakeholders across the business to understand requirements and deliver effective IT solutions. Identify opportunities to improve processes, systems and user experience. About You We're looking for an enthusiastic and customer-focused IT professional with a blend of technical expertise and leadership experience. You may already be an IT Support Manager or an experienced Team Leader or Supervisor ready to step into your first management role. You'll ideally have experience with: Microsoft 365 Active Directory Microsoft Intune Microsoft desktop operating systems and applications IT Service Desk or End User Support environments Technical troubleshooting and issue escalation Leading or supervising an IT support team Delivering IT projects or technical implementations Excellent communication skills, a proactive approach and a genuine passion for providing outstanding customer service are essential. What's on Offer? Salary of 48,000 - 52,000 Performance-related bonus Hybrid working Excellent training and ongoing professional development Genuine career progression opportunities Supportive and collaborative working environment If you're looking for a role that combines technical leadership, people management and project delivery within a business that values development and internal progression, we'd love to hear from you. Apply today or contact us for a confidential discussion co. uk