At Royal Surrey NHS Foundation Trust, we believe that every role contributes to delivering compassionate, safe care every day. As our Resourcing Operations Team Leader, you'll play a pivotal role in ensuring we have the right people, in the right place, at the right time helping us provide outstanding patient care. What You'll Do Lead and Inspire: Manage and develop a team of resourcing professionals, including international recruitment advisors and administrators. Drive Excellence: Oversee end-to-end recruitment processes, ensuring compliance with NHS Employment Check Standards and UKVI regulations. Shape the Future: Implement new ways of working, update HR policies, and contribute to innovative recruitment projects. Be the Expert: Provide professional advice to managers on recruitment, employment law, and visa queries. Champion Candidate Experience: Ensure every applicant receives a professional, positive, and timely service. Main duties of the job You will ensure the provision of robust resourcing processes so that every candidate experience is dealt with in a professional and confidential manner by the resourcing team. You will lead the Resourcing officers to provide comprehensive, high quality recruitment administration service to all Managers and Trust staff. To support, develop and maintain recruitment via NHS jobs, HR Payroll and ESR.You will deliver recruitment training as required and work as part of the Human Resources team to provide an effective and efficient recruitment and staff support service. About us Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure. We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley. The Care Quality Commission (CQC) have given us an overall rating of Outstanding. Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us. Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible. A video about the Royal Surrey - Job responsibilities What Were Looking For Proven experience in leading a recruitment team and delivering high-quality resourcing services. Strong knowledge of HR systems (e.g., ESR, NHS Jobs) and recruitment best practices. Excellent communication, influencing, and organisational skills. CIPD qualification or equivalent experience in HR/recruitment. Ability to manage multiple priorities while maintaining accuracy and professionalism. Job description Job responsibilities What Were Looking For Proven experience in leading a recruitment team and delivering high-quality resourcing services. Strong knowledge of HR systems (e.g., ESR, NHS Jobs) and recruitment best practices. Excellent communication, influencing, and organisational skills. CIPD qualification or equivalent experience in HR/recruitment. Ability to manage multiple priorities while maintaining accuracy and professionalism. Why Join Us? Generous NHS benefits, including 14% employer pension contribution. Flexible pay schemes, cycle-to-work, and discounted gym membership. Access to career development, training, and leadership opportunities. On-site perks: nursery, Costa, M&S, subsidised restaurant. Active social club and wellbeing support, including 24/7 counselling. Our Values Caring Together Excelling Together Learning Together Continuously ImprovingIf youre passionate about people, thrive in a fast-paced environment, and want to make a real impact, wed love to hear from you. Apply today and help shape the future of recruitment at Royal Surrey! Person Specification Qualifications CIPD, Degree level or equivalent qualification, preferably in HR related area or equivalent experience NVQ level 3 in Customer Service/Business Administration or equivalent work experience Knowledge, Experience and Skills Experience of leading a team Extensive experience in a Recruitment role Experience sufficient to advise and support resourcing officers and line managers in dealing with the full range of recruitment issues Good working knowledge of a broad range of administrative processes Intermediate level knowledge of Microsoft Office Suite to include Outlook, Word, Excel and PowerPoint Knowledge of Information systems such as HealthRoster and ESR Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Head of Resourcing and Temporary Staffing £40,617 to £48,778 a yearPro Rata Per Annum inc. HCAs
Jan 08, 2026
Full time
At Royal Surrey NHS Foundation Trust, we believe that every role contributes to delivering compassionate, safe care every day. As our Resourcing Operations Team Leader, you'll play a pivotal role in ensuring we have the right people, in the right place, at the right time helping us provide outstanding patient care. What You'll Do Lead and Inspire: Manage and develop a team of resourcing professionals, including international recruitment advisors and administrators. Drive Excellence: Oversee end-to-end recruitment processes, ensuring compliance with NHS Employment Check Standards and UKVI regulations. Shape the Future: Implement new ways of working, update HR policies, and contribute to innovative recruitment projects. Be the Expert: Provide professional advice to managers on recruitment, employment law, and visa queries. Champion Candidate Experience: Ensure every applicant receives a professional, positive, and timely service. Main duties of the job You will ensure the provision of robust resourcing processes so that every candidate experience is dealt with in a professional and confidential manner by the resourcing team. You will lead the Resourcing officers to provide comprehensive, high quality recruitment administration service to all Managers and Trust staff. To support, develop and maintain recruitment via NHS jobs, HR Payroll and ESR.You will deliver recruitment training as required and work as part of the Human Resources team to provide an effective and efficient recruitment and staff support service. About us Royal Surrey is a compassionate and collaborative acute and community Trust. Recognising that our 5000 colleagues are our greatest strength, we offer a comprehensive health and wellbeing program along with a commitment to developing and advancing your career. Our diverse and welcoming Royal Surrey family will ensure you that you feel valued from your initial interview through your entire tenure. We are clinically led and provide joined up care by bridging the gap between hospital and community services alongside regional specialist cancer care. Our main acute hospital site is in Guildford with community hospital sites at Milford, Haslemere and Cranleigh. We provide adult community health services in homes across Guildford and Waverley. The Care Quality Commission (CQC) have given us an overall rating of Outstanding. Royal Surrey has a strong reputation and history to build on. We are proud of our achievements and we are investing in our colleagues through our commitment to supporting professional development as well as investing more than £45 million in our physical environment and new equipment in the next few years. There has never been a better time to join us. Although it isn't the Trusts normal practice, adverts may close early, so you are encouraged to submit an application as soon as possible. A video about the Royal Surrey - Job responsibilities What Were Looking For Proven experience in leading a recruitment team and delivering high-quality resourcing services. Strong knowledge of HR systems (e.g., ESR, NHS Jobs) and recruitment best practices. Excellent communication, influencing, and organisational skills. CIPD qualification or equivalent experience in HR/recruitment. Ability to manage multiple priorities while maintaining accuracy and professionalism. Job description Job responsibilities What Were Looking For Proven experience in leading a recruitment team and delivering high-quality resourcing services. Strong knowledge of HR systems (e.g., ESR, NHS Jobs) and recruitment best practices. Excellent communication, influencing, and organisational skills. CIPD qualification or equivalent experience in HR/recruitment. Ability to manage multiple priorities while maintaining accuracy and professionalism. Why Join Us? Generous NHS benefits, including 14% employer pension contribution. Flexible pay schemes, cycle-to-work, and discounted gym membership. Access to career development, training, and leadership opportunities. On-site perks: nursery, Costa, M&S, subsidised restaurant. Active social club and wellbeing support, including 24/7 counselling. Our Values Caring Together Excelling Together Learning Together Continuously ImprovingIf youre passionate about people, thrive in a fast-paced environment, and want to make a real impact, wed love to hear from you. Apply today and help shape the future of recruitment at Royal Surrey! Person Specification Qualifications CIPD, Degree level or equivalent qualification, preferably in HR related area or equivalent experience NVQ level 3 in Customer Service/Business Administration or equivalent work experience Knowledge, Experience and Skills Experience of leading a team Extensive experience in a Recruitment role Experience sufficient to advise and support resourcing officers and line managers in dealing with the full range of recruitment issues Good working knowledge of a broad range of administrative processes Intermediate level knowledge of Microsoft Office Suite to include Outlook, Word, Excel and PowerPoint Knowledge of Information systems such as HealthRoster and ESR Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Head of Resourcing and Temporary Staffing £40,617 to £48,778 a yearPro Rata Per Annum inc. HCAs
Get Staffed Online Recruitment Limited
Chesterfield, Derbyshire
Internal Sales Executive Mechanical Engineer Are you an un-appreciated or frustrated, experienced Mechanical or Electrical Engineer with a strong Sales attitude or are you presently a Technical Sales Engineer who wants to progress? Do your efforts and performance successes go un-recognised by your present employer or do you feel you re not being rewarded appropriately for the results you are getting? Do you love helping, meeting and talking to new people, and do you pride yourself with exceptional timekeeping, communication and organisational skills? Do you want to join an Established Business that will appreciate your successes, compensate you accordingly, and be an important cog in their growth plan? Our client is a Pump Retail Specialist based in Chesterfield and who supply nationally and have an in-house repair facility. They are seeking an experienced, passionate and results-oriented Internal Technical Sales Engineer who has a sound understanding of water pumping systems, and someone who wants to progress their career. This is an important role, and you will be part of a growing, successful team who are focused on getting the Business to the next level. Salary and Hours: Full Time £45,000 £55,000 per annum Monday Thursday; 8:00am 5:00pm Friday; 8:00am 4:00pm Benefits They Offer: Christmas close down 28 days holidays (including Bank Holidays) Extra days holidays subject to length of service Career growth opportunities Annual Profit-Related Bonus Free car parking Dental cover after 2 years continuous employment Health cover after 2 years continuous employment Early finish on a Friday Duties and Responsibilities: Respond to inbound enquiries, convert them into technical specs, and prepare detailed quotations. Offer top-notch telephone support on mechanical and electrical pump systems. Manage sales processes from start to finish. Raise purchase orders and invoices to streamline operations. Explore new opportunities for growth, cold call prospective clients, and potential to attend face-to-face meetings to promote our client s solutions. Process customer returns/repairs in a timely manner. Results Expected: All potential customer details captured during first call, including personnel and contact info and entered onto CRM. Technical sales quotation prepared and sent in a timely manner. Increase sales turnover figure from inbound and outbound calls. Knowledge, Skills and Abilities: Mechanical and/or electrical, ideal in water pumps, plant, HVAC, generator etc. and selection skills. The ability to work with clients from a variety of industries. Punctual and reliable. Good organisational skills. Meet These Standards: Be smart and presentable. Arrive promptly to work each day. Remain polite/courteous and friendly with colleagues and customers. Deal with customer enquiries in a timely manner. Experience Needed: Strong technical background in Mechanical/Electrical Engineering (bonus - experience in the pump industry). Familiarity with electric submersible, surface-mounted, hydraulic, engine-driven, borehole, and booster sets pumps (or other similar industries, motors, HVAC, refrigeration etc.). Ideal but not essential Experience with control panels. Basic understanding of electrical systems or pump/pipework installations. Other/Special Requirements: Adaptable Still a small growing company, so you may be occasionally required to help in other area of the business. For example, picking a product that you may have technically specified to ensure it is correct etc. If you want to join a Well-Established Business, and be a catalyst for their future growth, then this is the job for you! Come join our client s team and contribute to their mission of delivering exceptional Pumping Installations and Servicing. Their selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them. They look forward to hearing from you. Don't miss this opportunity. Start your application NOW!
Jan 08, 2026
Full time
Internal Sales Executive Mechanical Engineer Are you an un-appreciated or frustrated, experienced Mechanical or Electrical Engineer with a strong Sales attitude or are you presently a Technical Sales Engineer who wants to progress? Do your efforts and performance successes go un-recognised by your present employer or do you feel you re not being rewarded appropriately for the results you are getting? Do you love helping, meeting and talking to new people, and do you pride yourself with exceptional timekeeping, communication and organisational skills? Do you want to join an Established Business that will appreciate your successes, compensate you accordingly, and be an important cog in their growth plan? Our client is a Pump Retail Specialist based in Chesterfield and who supply nationally and have an in-house repair facility. They are seeking an experienced, passionate and results-oriented Internal Technical Sales Engineer who has a sound understanding of water pumping systems, and someone who wants to progress their career. This is an important role, and you will be part of a growing, successful team who are focused on getting the Business to the next level. Salary and Hours: Full Time £45,000 £55,000 per annum Monday Thursday; 8:00am 5:00pm Friday; 8:00am 4:00pm Benefits They Offer: Christmas close down 28 days holidays (including Bank Holidays) Extra days holidays subject to length of service Career growth opportunities Annual Profit-Related Bonus Free car parking Dental cover after 2 years continuous employment Health cover after 2 years continuous employment Early finish on a Friday Duties and Responsibilities: Respond to inbound enquiries, convert them into technical specs, and prepare detailed quotations. Offer top-notch telephone support on mechanical and electrical pump systems. Manage sales processes from start to finish. Raise purchase orders and invoices to streamline operations. Explore new opportunities for growth, cold call prospective clients, and potential to attend face-to-face meetings to promote our client s solutions. Process customer returns/repairs in a timely manner. Results Expected: All potential customer details captured during first call, including personnel and contact info and entered onto CRM. Technical sales quotation prepared and sent in a timely manner. Increase sales turnover figure from inbound and outbound calls. Knowledge, Skills and Abilities: Mechanical and/or electrical, ideal in water pumps, plant, HVAC, generator etc. and selection skills. The ability to work with clients from a variety of industries. Punctual and reliable. Good organisational skills. Meet These Standards: Be smart and presentable. Arrive promptly to work each day. Remain polite/courteous and friendly with colleagues and customers. Deal with customer enquiries in a timely manner. Experience Needed: Strong technical background in Mechanical/Electrical Engineering (bonus - experience in the pump industry). Familiarity with electric submersible, surface-mounted, hydraulic, engine-driven, borehole, and booster sets pumps (or other similar industries, motors, HVAC, refrigeration etc.). Ideal but not essential Experience with control panels. Basic understanding of electrical systems or pump/pipework installations. Other/Special Requirements: Adaptable Still a small growing company, so you may be occasionally required to help in other area of the business. For example, picking a product that you may have technically specified to ensure it is correct etc. If you want to join a Well-Established Business, and be a catalyst for their future growth, then this is the job for you! Come join our client s team and contribute to their mission of delivering exceptional Pumping Installations and Servicing. Their selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them. They look forward to hearing from you. Don't miss this opportunity. Start your application NOW!
Get Staffed Online Recruitment Limited
Chesterfield, Derbyshire
Operations Manager (Industrial Equipment Sales Organisation) Are you an un-appreciated or frustrated, experiencedOperation Manager with a strong Sales attitude who wants to be a leader in a successful industrial equipment business? Do your efforts and performance successes go un-recognised by your present employer or do you feel you re not being rewarded appropriately for the results you are getting? Do you love managing a full business team and growing the team's commercial performance? Do you want to join an Established Business that will appreciate your successes, compensate you accordingly, and be an important cog in their growth plan? Our client is a Pump Retail Specialist based in Chesterfield and who supply nationally and have an in-house repair facility. They are seeking an experienced, passionate and results-oriented Operations Manager, someone who wants to progress their career. This is an important role, and you will be part of a growing, successful team who are focused on getting the business to the next level. Salary and Hours: £35,000 £40,000 per annum + success bonuses Full time working in the office Monday Thursday; 8:00am 5:00pm Friday; 8:00am 4:00pm Benefits They Offer: Paid training Career growth opportunities Healthcare Insurance after 2 years of continuous work Dental Insurance after 2 years of continuous work Sick pay cover Early finish on a Friday Duties and Responsibilities Take full ownership of the day-to-day operational management of the business, including: Administration oversight: Ensure all documentation, orders, and processes are accurate and timely. Accounts oversight: Monitor invoices, payments, and cost controls, liaising with external accountants where necessary. HR and Personnel management: Enforce company rules, address performance issues promptly, and maintain clear personnel records. Customer service: Ensure client queries, complaints, and orders are handled quickly and correctly. Stock and Logistics: Maintain optimal stock levels, monitor supplier performance, and ensure timely deliveries. Compliance: Ensure health and safety, environmental, and industry regulations are met. Audit and refine processes to remove inefficiency and error. Hold staff accountable for their work: Identify mistakes, fix them, and prevent recurrence through training or discipline. Report regularly to the Managing Director on KPIs, problems, and opportunities. Implement continuous improvement in all operational areas. Results Expected: A smooth-running daily operation with minimal direct involvement from the Managing Director. Staff output and accuracy measurably improved within three months. Errors and rework reduced by at least 50% within six months. Increased operational efficiency resulting in faster order turnaround and improved customer satisfaction. All regulatory and safety obligations met without issue. Profit margins protected or improved through cost control and process optimisation. Knowledge, Skills and Abilities: Strong commercial awareness and an understanding of profit drivers in an industrial business. Advanced organisational and time management skills. Proficient in using office and ERP/CRM systems. Not crucial but advantageous Knowledge of industrial/mechanical equipment, ideally pumps, HVAC, machinery, or plant. Ability to analyse operations and implement improvements quickly. Strong people management skills, including handling underperformance and conflict. Solid understanding of compliance in H&S and employment law Meet These Standards: Zero tolerance for avoidable errors mistakes identified, corrected, and prevented. Clear, concise, and timely communication no ambiguity or delays. Firm, fair, and professional management of staff respect earned through competence and consistency, not popularity. Decisions backed by commercial logic and data, not gut feel alone. Visible improvement in staff discipline, efficiency, and morale (without pandering). Experience Needed: Minimum 5 years experience in an operational or general management role within an industrial or mechanical sector. Proven track record of running day-to-day business operations without constant supervision. Demonstrated success in improving processes, reducing errors, and increasing efficiency. Experience managing multi-disciplinary teams, including admin, sales, and warehouse/logistics. Exposure to customer service in a B2B environment. Financial oversight experience budgeting, cost control, and interpreting accounts. Other/Special Requirements: Rapidly growing business identify areas of expansion. Summary If you want to join a Well-Established Business, and be a catalyst for their future growth, then this is the job for you! Come join our client s team and contribute to their mission of delivering Exceptional Pumping Installations and Servicing. Their selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them. They look forward to hearing from you. Don't miss this opportunity. Start your application NOW!
Jan 08, 2026
Full time
Operations Manager (Industrial Equipment Sales Organisation) Are you an un-appreciated or frustrated, experiencedOperation Manager with a strong Sales attitude who wants to be a leader in a successful industrial equipment business? Do your efforts and performance successes go un-recognised by your present employer or do you feel you re not being rewarded appropriately for the results you are getting? Do you love managing a full business team and growing the team's commercial performance? Do you want to join an Established Business that will appreciate your successes, compensate you accordingly, and be an important cog in their growth plan? Our client is a Pump Retail Specialist based in Chesterfield and who supply nationally and have an in-house repair facility. They are seeking an experienced, passionate and results-oriented Operations Manager, someone who wants to progress their career. This is an important role, and you will be part of a growing, successful team who are focused on getting the business to the next level. Salary and Hours: £35,000 £40,000 per annum + success bonuses Full time working in the office Monday Thursday; 8:00am 5:00pm Friday; 8:00am 4:00pm Benefits They Offer: Paid training Career growth opportunities Healthcare Insurance after 2 years of continuous work Dental Insurance after 2 years of continuous work Sick pay cover Early finish on a Friday Duties and Responsibilities Take full ownership of the day-to-day operational management of the business, including: Administration oversight: Ensure all documentation, orders, and processes are accurate and timely. Accounts oversight: Monitor invoices, payments, and cost controls, liaising with external accountants where necessary. HR and Personnel management: Enforce company rules, address performance issues promptly, and maintain clear personnel records. Customer service: Ensure client queries, complaints, and orders are handled quickly and correctly. Stock and Logistics: Maintain optimal stock levels, monitor supplier performance, and ensure timely deliveries. Compliance: Ensure health and safety, environmental, and industry regulations are met. Audit and refine processes to remove inefficiency and error. Hold staff accountable for their work: Identify mistakes, fix them, and prevent recurrence through training or discipline. Report regularly to the Managing Director on KPIs, problems, and opportunities. Implement continuous improvement in all operational areas. Results Expected: A smooth-running daily operation with minimal direct involvement from the Managing Director. Staff output and accuracy measurably improved within three months. Errors and rework reduced by at least 50% within six months. Increased operational efficiency resulting in faster order turnaround and improved customer satisfaction. All regulatory and safety obligations met without issue. Profit margins protected or improved through cost control and process optimisation. Knowledge, Skills and Abilities: Strong commercial awareness and an understanding of profit drivers in an industrial business. Advanced organisational and time management skills. Proficient in using office and ERP/CRM systems. Not crucial but advantageous Knowledge of industrial/mechanical equipment, ideally pumps, HVAC, machinery, or plant. Ability to analyse operations and implement improvements quickly. Strong people management skills, including handling underperformance and conflict. Solid understanding of compliance in H&S and employment law Meet These Standards: Zero tolerance for avoidable errors mistakes identified, corrected, and prevented. Clear, concise, and timely communication no ambiguity or delays. Firm, fair, and professional management of staff respect earned through competence and consistency, not popularity. Decisions backed by commercial logic and data, not gut feel alone. Visible improvement in staff discipline, efficiency, and morale (without pandering). Experience Needed: Minimum 5 years experience in an operational or general management role within an industrial or mechanical sector. Proven track record of running day-to-day business operations without constant supervision. Demonstrated success in improving processes, reducing errors, and increasing efficiency. Experience managing multi-disciplinary teams, including admin, sales, and warehouse/logistics. Exposure to customer service in a B2B environment. Financial oversight experience budgeting, cost control, and interpreting accounts. Other/Special Requirements: Rapidly growing business identify areas of expansion. Summary If you want to join a Well-Established Business, and be a catalyst for their future growth, then this is the job for you! Come join our client s team and contribute to their mission of delivering Exceptional Pumping Installations and Servicing. Their selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with them. They look forward to hearing from you. Don't miss this opportunity. Start your application NOW!
Your new role We're working with a leading global organisation that prides itself on delivering exceptional IT services to its employees worldwide. They are looking for an experienced End User Experience Technician to join their London team and play a key role in supporting end-user technology and ensuring smooth day-to-day operations. What you'll need to succeed As an End User Experience Technician, you'll be the go-to person for front-line IT support, handling hardware and software issues across multiple platforms. You'll work closely with global teams, ensuring a high level of customer service and technical excellence. Key Responsibilities: Provide desk-side support for hardware/software issues (Break/Fix). Manage incident and service request queues. Configure and deploy end-user hardware and software. Support new technology rollouts and assist with training. Perform IMAC services (install, move, add, change). Collaborate with Help Desk and other teams to troubleshoot and resolve issues. Document technical processes clearly for both technical and non-technical audiences. MUST BE IMMEDIATELY AVAILABLE AND ABLE TO START NEXT WEEK What you'll get in return Access to market-leading technologies Hybrid working. (4 days onsite, 1 Day WFH) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 08, 2026
Contractor
Your new role We're working with a leading global organisation that prides itself on delivering exceptional IT services to its employees worldwide. They are looking for an experienced End User Experience Technician to join their London team and play a key role in supporting end-user technology and ensuring smooth day-to-day operations. What you'll need to succeed As an End User Experience Technician, you'll be the go-to person for front-line IT support, handling hardware and software issues across multiple platforms. You'll work closely with global teams, ensuring a high level of customer service and technical excellence. Key Responsibilities: Provide desk-side support for hardware/software issues (Break/Fix). Manage incident and service request queues. Configure and deploy end-user hardware and software. Support new technology rollouts and assist with training. Perform IMAC services (install, move, add, change). Collaborate with Help Desk and other teams to troubleshoot and resolve issues. Document technical processes clearly for both technical and non-technical audiences. MUST BE IMMEDIATELY AVAILABLE AND ABLE TO START NEXT WEEK What you'll get in return Access to market-leading technologies Hybrid working. (4 days onsite, 1 Day WFH) What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Commercial Ancillary Manager page is loaded Commercial Ancillary Managerlocations: Remote Locationtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Commercial Ancillary Manager Location: Leicester / London / Bexhill / Remote/Hybrid Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.The fact you're now reading this job advert means we've tempted you to find out more about . If you like what you see, we hope you'll consider joining our team.We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Role overview Product owner for a range of products within Hastings' Ancillary portfolio, with responsibility for all customer and commercial outcomes. Analyse performance using data and insights to identify opportunities for enhancements to products and pricing; developing and implementing strategies for ancillary products, driving long term profitability: delivering fair value whilst acting in the best interests of our customers. Accountabilities Management of strong relationships with our ancillary partners ensuring we effectively manage commercial and contractual relations and customer outcomes to ensure long-standing, mutually beneficial partnerships Responsible for trading performance and customer value outcomes and monitoring of trends and future risks and holding partners to account for delivery against these Responsible for the delivery of good customer outcomes; effective monitoring of customer value and mitigation of potential customer detriment; input to the completion of annual product review & value assessment; and reporting to OpCo / Conduct Committee. Delivery of strategic and tactical initiatives to improve commercial and customer outcomes (including product proposition and pricing reviews, claims process reviews, sales and in life journeys). Working in partnership with other business functions including Pricing, Operations, Claims, IT and Digital & Marketing Strong response to net rate reviews with ability to challenge rating increases based on analysis of claims and loss ratio performance/forecasts Lead, develop and implement Ancillary Product development strategies (Provider / product / pricing / processes) to support the commercial performance whilst ensuring fair consumer value, regulatory compliance and reputational integrity Lead Ancillary Partner strategy with responsibility for the selection, oversight and performance of Ancillary providers for allocated products Support the rectification of any commercial or operational issues. Engaging with colleagues across the business and third party partners to collaboratively resolve issues Support development of new products and propositions as these are developed and introduced. Working across the organisation to look at wider opportunities within the ancillary value chain Essential skills/experience: Experience of working with highly regulated General Insurance products ideally within ancillary or claims function Results-oriented, with drive to deliver against commercial and customer targets Strong numerical reasoning with data analysis Commercial focus and ability to drive strong negotiations that deliver benefits to all parties. Innovative and driven - able to seek out opportunities to disrupt and innovate while also incrementally evolving current practices; Strong stakeholder management experience, within a fast-paced, matrixed environment. Able to build strong connections with other functions to embed strategy and support delivery of trading outcomes Interview Process: 1st Round - Intro call with Hiring manager + 12nd Round - Case study round followed by call with Hiring leader What we will give you: Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity
Jan 08, 2026
Full time
Commercial Ancillary Manager page is loaded Commercial Ancillary Managerlocations: Remote Locationtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Commercial Ancillary Manager Location: Leicester / London / Bexhill / Remote/Hybrid Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.The fact you're now reading this job advert means we've tempted you to find out more about . If you like what you see, we hope you'll consider joining our team.We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Role overview Product owner for a range of products within Hastings' Ancillary portfolio, with responsibility for all customer and commercial outcomes. Analyse performance using data and insights to identify opportunities for enhancements to products and pricing; developing and implementing strategies for ancillary products, driving long term profitability: delivering fair value whilst acting in the best interests of our customers. Accountabilities Management of strong relationships with our ancillary partners ensuring we effectively manage commercial and contractual relations and customer outcomes to ensure long-standing, mutually beneficial partnerships Responsible for trading performance and customer value outcomes and monitoring of trends and future risks and holding partners to account for delivery against these Responsible for the delivery of good customer outcomes; effective monitoring of customer value and mitigation of potential customer detriment; input to the completion of annual product review & value assessment; and reporting to OpCo / Conduct Committee. Delivery of strategic and tactical initiatives to improve commercial and customer outcomes (including product proposition and pricing reviews, claims process reviews, sales and in life journeys). Working in partnership with other business functions including Pricing, Operations, Claims, IT and Digital & Marketing Strong response to net rate reviews with ability to challenge rating increases based on analysis of claims and loss ratio performance/forecasts Lead, develop and implement Ancillary Product development strategies (Provider / product / pricing / processes) to support the commercial performance whilst ensuring fair consumer value, regulatory compliance and reputational integrity Lead Ancillary Partner strategy with responsibility for the selection, oversight and performance of Ancillary providers for allocated products Support the rectification of any commercial or operational issues. Engaging with colleagues across the business and third party partners to collaboratively resolve issues Support development of new products and propositions as these are developed and introduced. Working across the organisation to look at wider opportunities within the ancillary value chain Essential skills/experience: Experience of working with highly regulated General Insurance products ideally within ancillary or claims function Results-oriented, with drive to deliver against commercial and customer targets Strong numerical reasoning with data analysis Commercial focus and ability to drive strong negotiations that deliver benefits to all parties. Innovative and driven - able to seek out opportunities to disrupt and innovate while also incrementally evolving current practices; Strong stakeholder management experience, within a fast-paced, matrixed environment. Able to build strong connections with other functions to embed strategy and support delivery of trading outcomes Interview Process: 1st Round - Intro call with Hiring manager + 12nd Round - Case study round followed by call with Hiring leader What we will give you: Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity
Quality & Outcomes Framework (QOF) Support Admin (Mat Cover) An exciting opportunity has arisen for a QOF Support Administrator to join the Business Intelligence team at Beacon Medical Group. This is a temporary maternity cover position of 22.5 hours per week. The working pattern for this position is: Wed: 09 00 Thur: 09 00 Fri: 09 00 The postholder will run their own areas of our Quality and Outcomes Framework (QOF) and similar schemes, keeping up to date with any changes and fully understanding any business rules that are published. They will be required to play a central role in the delivery of QOF, supporting the practice to deliver best care to our patients ensuring all long term condition reviews are attended, and routine data gathering. The postholder will be responsible for prioritisation of their own workload, often to changing deadlines and priorities. We are looking for someone who can effectively work as part of a team, has an eye for detail, is proud of their work and ensures everything is fully documented and delivered to high a standard. A working knowledge of general practice is desirable. Please note: Please ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered. Main duties of the job This is a varied administrative role providing dedicated support to the business agenda. To play an active role to support patient care by ensuring checks are carried out promptly and patients needs are recorded through coding. To assist the business intelligence team to co ordinate all matters concerned with the delivery of QOF and similar schemes. Assisting the business intelligence team with the recall process to enable the practice to meet its QOF targets. To ensure the administration of QOF within the Practice are carried out within the Practice's guidelines and policies. To run set quality outcome framework domain, following annual NHS guidelines, ensuring all targets are met. Other work as required to meet the administration support needs of the Business intelligence team, allocated by the team leader. About us Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and Administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services. If you join our team; you will receive support, opportunities to grow in your role, training, and work with colleagues who care about you. Job responsibilities JOB TITLE: QOF Support Administrator SUMMARY OF ROLE: This is a varied, administration & customer facing information role providing dedicated support to the business agenda. To play an active role to support patient care by ensuring checks are carried out promptly and patients needs are recorded through read coding. To assist the business intelligence team to co ordinate all matters concerned with the delivery of QOF (quality outcome framework). Assisting the business intelligence team with the recall process to enable the practice to meet its QOF (quality outcome framework) targets. To ensure the administration of QOF (Quality outcome framework) within the Practice are carried out within the Practice's guidelines and policies. To run set quality outcome framework domain, following annual NHS guidelines, ensuring all targets are met. Supporting the business intelligence team with any admin role. Other work as required to meet the needs of the Business intelligence team, allocated by the team leader. PAY RATE: £12.40 per hour CONTRACTUAL HOURS: 22.5 PLACE OF WORK: Based at Plympton Health centre, may be required to visit any site as needed. CONTRACT TYPE: Temporary, Maternity Cover ACCOUNTABLE TO: Operations Support Manager Key Responsibilities: Quality and outcome framework (QOF) Recalls Coding Administrative Confidentiality Equality and Diversity Personal/Professional Development Health and Safety Communication Quality Contribution to the implementation of services: To be responsible for your own continuing self development, undertaking training as appropriate. To undertake other duties appropriate to the grading of the post as required. Must be able to work flexible hours. Quality and outcome framework (QOF): Run & be responsible for set QOF domain following QOF guidelines. Contact patients using letter, SMS, email & phone call to ensure contact is made with patients in correct time scales. Ensuring patients are booked into the correct clinics for owned QOF domain. Achieving QOF targets in a timely manner to set business targets. Recalls: Action Recalls within own area of responsibility; Child Immunisations, Woman's health etc. Completion of Childhood Immunisation Returns if this is an area of responsibility. Coding: Assist the Business Intelligence team with audits related to QOF and Enhanced services, updating and amending coding as required. Ensure accurate read-coding. Support dealing with queries relating to coding, where suitable. Administrative: Support the business intelligence team with any Admin work, folding letters in envelopes, adding information leaflets. Liaising with the patient liaison manager ensuring promotions for health awareness & promotions run alongside business plan. Confidentiality: The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business. In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Personal/Professional Development: The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The postholder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Contribution to the implementation of services: The postholder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. Health and Safety: Ensure all members of staff comply with the Group's health and safety policy. Carry out risk assessments to comply with current Health and Safety legislation. Ensure any health and safety concerns are reported to the Operations Manager. To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection). Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues. Act in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with group processes and policies and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming, non judgemental and respects the individuals' circumstances, feelings, priorities and rights. The details contained in this job description are not exhaustive and may change as the post develops. Governance: Identify and record risks and issues, developing contingency plans with service and contract leads. Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice. . click apply for full job details
Jan 08, 2026
Full time
Quality & Outcomes Framework (QOF) Support Admin (Mat Cover) An exciting opportunity has arisen for a QOF Support Administrator to join the Business Intelligence team at Beacon Medical Group. This is a temporary maternity cover position of 22.5 hours per week. The working pattern for this position is: Wed: 09 00 Thur: 09 00 Fri: 09 00 The postholder will run their own areas of our Quality and Outcomes Framework (QOF) and similar schemes, keeping up to date with any changes and fully understanding any business rules that are published. They will be required to play a central role in the delivery of QOF, supporting the practice to deliver best care to our patients ensuring all long term condition reviews are attended, and routine data gathering. The postholder will be responsible for prioritisation of their own workload, often to changing deadlines and priorities. We are looking for someone who can effectively work as part of a team, has an eye for detail, is proud of their work and ensures everything is fully documented and delivered to high a standard. A working knowledge of general practice is desirable. Please note: Please ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered. Main duties of the job This is a varied administrative role providing dedicated support to the business agenda. To play an active role to support patient care by ensuring checks are carried out promptly and patients needs are recorded through coding. To assist the business intelligence team to co ordinate all matters concerned with the delivery of QOF and similar schemes. Assisting the business intelligence team with the recall process to enable the practice to meet its QOF targets. To ensure the administration of QOF within the Practice are carried out within the Practice's guidelines and policies. To run set quality outcome framework domain, following annual NHS guidelines, ensuring all targets are met. Other work as required to meet the administration support needs of the Business intelligence team, allocated by the team leader. About us Beacon Medical Group Practice is a single practice, Primary Care Network (PCN), providing care to 43,000 patients across Plympton and the South Hams. We are a team of Partners, Salaried GPs, Paramedics, Clinical Pharmacists, Pharmacy Technicians, Practice and specialist Nurses, HCAs, Phlebotomists, First Contact Physios, Social Prescribers, Advanced Clinical Practitioners, Clinical Practitioners and Administrative support staff. Our mission is to give all our patients the right care, at the right time, in the right place. We are a forward thinking partnership always looking for opportunities to improve services for our patients. We have a good reputation for delivering good healthcare, leading at scale and innovating primary care services. This is a really exciting time to be joining us as we diversify our teams, our partnership and services. If you join our team; you will receive support, opportunities to grow in your role, training, and work with colleagues who care about you. Job responsibilities JOB TITLE: QOF Support Administrator SUMMARY OF ROLE: This is a varied, administration & customer facing information role providing dedicated support to the business agenda. To play an active role to support patient care by ensuring checks are carried out promptly and patients needs are recorded through read coding. To assist the business intelligence team to co ordinate all matters concerned with the delivery of QOF (quality outcome framework). Assisting the business intelligence team with the recall process to enable the practice to meet its QOF (quality outcome framework) targets. To ensure the administration of QOF (Quality outcome framework) within the Practice are carried out within the Practice's guidelines and policies. To run set quality outcome framework domain, following annual NHS guidelines, ensuring all targets are met. Supporting the business intelligence team with any admin role. Other work as required to meet the needs of the Business intelligence team, allocated by the team leader. PAY RATE: £12.40 per hour CONTRACTUAL HOURS: 22.5 PLACE OF WORK: Based at Plympton Health centre, may be required to visit any site as needed. CONTRACT TYPE: Temporary, Maternity Cover ACCOUNTABLE TO: Operations Support Manager Key Responsibilities: Quality and outcome framework (QOF) Recalls Coding Administrative Confidentiality Equality and Diversity Personal/Professional Development Health and Safety Communication Quality Contribution to the implementation of services: To be responsible for your own continuing self development, undertaking training as appropriate. To undertake other duties appropriate to the grading of the post as required. Must be able to work flexible hours. Quality and outcome framework (QOF): Run & be responsible for set QOF domain following QOF guidelines. Contact patients using letter, SMS, email & phone call to ensure contact is made with patients in correct time scales. Ensuring patients are booked into the correct clinics for owned QOF domain. Achieving QOF targets in a timely manner to set business targets. Recalls: Action Recalls within own area of responsibility; Child Immunisations, Woman's health etc. Completion of Childhood Immunisation Returns if this is an area of responsibility. Coding: Assist the Business Intelligence team with audits related to QOF and Enhanced services, updating and amending coding as required. Ensure accurate read-coding. Support dealing with queries relating to coding, where suitable. Administrative: Support the business intelligence team with any Admin work, folding letters in envelopes, adding information leaflets. Liaising with the patient liaison manager ensuring promotions for health awareness & promotions run alongside business plan. Confidentiality: The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business. In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Personal/Professional Development: The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The postholder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources. Contribution to the implementation of services: The postholder will: Apply practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate. Health and Safety: Ensure all members of staff comply with the Group's health and safety policy. Carry out risk assessments to comply with current Health and Safety legislation. Ensure any health and safety concerns are reported to the Operations Manager. To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection). Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues. Act in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with group processes and policies and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming, non judgemental and respects the individuals' circumstances, feelings, priorities and rights. The details contained in this job description are not exhaustive and may change as the post develops. Governance: Identify and record risks and issues, developing contingency plans with service and contract leads. Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice. . click apply for full job details
Software Design Engineer (Siemens). Rate: £450-£500 per day charge rate. Location: Nottingham Contract Length: Initial 3 Months (with potential extension) We are seeking an experienced Contract Software Design Engineer to provide specialist consultancy and technical support across a range of automation projects. This role is ideal for an independent professional with deep expertise in PLC programming, control systems, and automated production machinery. About the Client Our client is a rapidly growing industrial engineering business group. They specialise in the design, manufacture, installation, commissioning, and servicing of control systems for the automated warehouse and logistics industry. Alongside sister companies in systems integration and automation, they deliver end-to-end solutions covering PLC programming, HMI software, hardware design, control panel manufacturing, and full on-site commissioning. Their projects span diverse automation technologies, from conveyors and pallet handling to robotics and high-speed sortation systems. Key Responsibilities Design and Develop Automation Software Architect, implement, and optimise software components for warehouse automation systems, including material handling equipment, conveyor controls, sorters, automated storage systems, and robotic solutions. PLC and Industrial Control System Programming Create and maintain PLC logic (e.g., Siemens TIA Portal, Step 7, S7-1200/1500) and HMI/SCADA interfaces for high-throughput logistics operations. Integrate Mechatronic Systems Develop software interfaces and communication modules for sensors, actuators, drives, programmable controllers, and industrial networks (e.g., PROFINET, OPC UA). System Architecture & Requirements Engineering Translate customer and business requirements into technical specifications, functional designs, and modular software architectures aligned with Siemens automation standards. Software Testing, Simulation & Commissioning Conduct unit testing, system simulation, virtual commissioning, and on-site commissioning to ensure robust, reliable, and safe system performance. Optimise Warehouse Throughput & System Performance Analyse data, identify bottlenecks, and implement software improvements to enhance system efficiency, throughput, and reliability. Customer Support & Troubleshooting Provide technical support during installation, testing, and ramp-up; troubleshoot software-related issues in live warehouse environments. Documentation & Lifecycle Management Create detailed technical documentation, including software design specifications, system architecture diagrams, test plans, and change logs. Collaborate with Cross-Functional Teams Work closely with mechanical, electrical, controls, and project engineering teams to deliver integrated automation solutions. Contractor Profile Experienced Software Design Engineer with a strong background in control systems, PLC programming, and industrial automation . Extensive hands-on expertise with Siemens PLC technologies , including S7-300/400 and TIA Portal, applied across automated machinery and logistics environments. Proven track record acting as a technical expert within machinery systems integration, supporting full project lifecycles from design through commissioning. Deep understanding of automated production machinery , warehouse automation equipment, and end-to-end manufacturing processes. Highly skilled in control software design , including PLC logic development, debugging, system tuning, and performance optimisation. Strong ability to interpret and work from electrical and pneumatic schematics , ensuring accurate integration of software with mechanical and electrical systems. In-depth knowledge of industrial hardware components such as motors, drives, sensors, and actuators, supporting effective system-level design decisions. Analytical, detail-oriented engineer with a focus on reliability, efficiency, and seamless integration within complex automation systems. Apply Today Take the next step in your engineering career with a dynamic and well-established company. Apply directly on this site or send your CV to (url removed) ATA Recruitment specialises in contract and permanent roles within Manufacturing, Civil, Infrastructure, Transportation, and General Engineering. For more roles like this, visit: (url removed) By applying, you agree to our Privacy Policy. You must be eligible to work in the UK sponsorship is not available for this role. ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Jan 08, 2026
Contractor
Software Design Engineer (Siemens). Rate: £450-£500 per day charge rate. Location: Nottingham Contract Length: Initial 3 Months (with potential extension) We are seeking an experienced Contract Software Design Engineer to provide specialist consultancy and technical support across a range of automation projects. This role is ideal for an independent professional with deep expertise in PLC programming, control systems, and automated production machinery. About the Client Our client is a rapidly growing industrial engineering business group. They specialise in the design, manufacture, installation, commissioning, and servicing of control systems for the automated warehouse and logistics industry. Alongside sister companies in systems integration and automation, they deliver end-to-end solutions covering PLC programming, HMI software, hardware design, control panel manufacturing, and full on-site commissioning. Their projects span diverse automation technologies, from conveyors and pallet handling to robotics and high-speed sortation systems. Key Responsibilities Design and Develop Automation Software Architect, implement, and optimise software components for warehouse automation systems, including material handling equipment, conveyor controls, sorters, automated storage systems, and robotic solutions. PLC and Industrial Control System Programming Create and maintain PLC logic (e.g., Siemens TIA Portal, Step 7, S7-1200/1500) and HMI/SCADA interfaces for high-throughput logistics operations. Integrate Mechatronic Systems Develop software interfaces and communication modules for sensors, actuators, drives, programmable controllers, and industrial networks (e.g., PROFINET, OPC UA). System Architecture & Requirements Engineering Translate customer and business requirements into technical specifications, functional designs, and modular software architectures aligned with Siemens automation standards. Software Testing, Simulation & Commissioning Conduct unit testing, system simulation, virtual commissioning, and on-site commissioning to ensure robust, reliable, and safe system performance. Optimise Warehouse Throughput & System Performance Analyse data, identify bottlenecks, and implement software improvements to enhance system efficiency, throughput, and reliability. Customer Support & Troubleshooting Provide technical support during installation, testing, and ramp-up; troubleshoot software-related issues in live warehouse environments. Documentation & Lifecycle Management Create detailed technical documentation, including software design specifications, system architecture diagrams, test plans, and change logs. Collaborate with Cross-Functional Teams Work closely with mechanical, electrical, controls, and project engineering teams to deliver integrated automation solutions. Contractor Profile Experienced Software Design Engineer with a strong background in control systems, PLC programming, and industrial automation . Extensive hands-on expertise with Siemens PLC technologies , including S7-300/400 and TIA Portal, applied across automated machinery and logistics environments. Proven track record acting as a technical expert within machinery systems integration, supporting full project lifecycles from design through commissioning. Deep understanding of automated production machinery , warehouse automation equipment, and end-to-end manufacturing processes. Highly skilled in control software design , including PLC logic development, debugging, system tuning, and performance optimisation. Strong ability to interpret and work from electrical and pneumatic schematics , ensuring accurate integration of software with mechanical and electrical systems. In-depth knowledge of industrial hardware components such as motors, drives, sensors, and actuators, supporting effective system-level design decisions. Analytical, detail-oriented engineer with a focus on reliability, efficiency, and seamless integration within complex automation systems. Apply Today Take the next step in your engineering career with a dynamic and well-established company. Apply directly on this site or send your CV to (url removed) ATA Recruitment specialises in contract and permanent roles within Manufacturing, Civil, Infrastructure, Transportation, and General Engineering. For more roles like this, visit: (url removed) By applying, you agree to our Privacy Policy. You must be eligible to work in the UK sponsorship is not available for this role. ATA is committed to creating a diverse workforce and is an equal opportunities employer. We welcome applications from all suitably qualified persons regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation
Job Description Job Title: Nuclear Facility Plant & Equipment Engineer - Submarines Working Pattern: full time Working location: Raynesway, Derby We are looking for a Nuclear Facility Plant and Equipment Engineer to join the Rolls-Royce Submarines Business. This engineering role is an important part of a once in a lifetime major infrastructure programme replacing the current facilities on a Nuclear Licensed Site with modern state-of-the-art manufacturing capabilities. It would be ideal for someone who wants to ensure that our facility designs are realisable, practical, and consider all technical and non-technical aspects. Our Submarines Business is responsible for the design, manufacture, supply and through-life support of nuclear propulsion-related products and systems in support of the Royal Navy's submarine fleet. We support the Royal Navy as the Technical Authority for all UK Naval Reactor Submarine Plants, and we're continuing to build our nuclear sector capability to support the development of a new nuclear plant for future submarines. For you, this means unique opportunities to shape the future of the Submarines business. The function of this role is to ensure that our engineering solutions within nuclear facilities are designed for all aspects such as construction, commissioning, maintenance and decommissioning. This will require the ability to integrate different technical disciplines and work with specialists to ensure the design decisions are optimal from all perspectives. The ideal candidate will have both a strong technical background as well as effective soft skills. You will be working across multiple disciplines and lifecycle stages to ensure that the areas under your responsibility meet both our engineering and project requirements. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer: We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. What you will be doing: Elicitation, creation and maintenance of technical requirements and associated verification & validation activities. Working with specialist engineering input to create an integrated engineering solution. Ensuring that all phases of the lifecycle have been considered within designs. Ensuring that the engineering solutions meet all project and technical (inc. safety) requirements. Acting as part of the intelligent customer for activities carried out by suppliers/partners to ensure compliance with design intent, safety requirements, legislation and standards. Provision of expertise to other engineering packages. Working with the project management team to ensure that schedules, risks, costs and resource requirements are understood and maintained. Ensuring that regulatory and legal requirements are met throughout. Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. You will be qualified to degree level or equivalent in a STEM subject and with experience in a relevant highly-regulated engineering environment. You will also be a Chartered Engineer or hold an affiliate/associate membership of a relevant professional body or be working towards Chartered/Incorporated status. You should be able to demonstrate multi-disciplinary knowledge of a wide breadth of engineering topics relevant to methods, techniques and best practice relating to civil, mechanical, process, and electrical engineering for nuclear or other complex manufacturing facilities. Understanding of the safety and environmental considerations for nuclear or other highly-regulated industries. You should be able to demonstrate an ability to deliver projects successfully. Experience of multiple stages within the engineering lifecycle is advantageous. Experience of working with the supply chain and contractors is beneficial. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for the Rolls-Royce Submarines business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national. As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided. Job Category Transformation & Operations Posting Date 06 Jan 2026; 00:01 Posting End Date 20 Jan 2026PandoLogic.
Jan 08, 2026
Full time
Job Description Job Title: Nuclear Facility Plant & Equipment Engineer - Submarines Working Pattern: full time Working location: Raynesway, Derby We are looking for a Nuclear Facility Plant and Equipment Engineer to join the Rolls-Royce Submarines Business. This engineering role is an important part of a once in a lifetime major infrastructure programme replacing the current facilities on a Nuclear Licensed Site with modern state-of-the-art manufacturing capabilities. It would be ideal for someone who wants to ensure that our facility designs are realisable, practical, and consider all technical and non-technical aspects. Our Submarines Business is responsible for the design, manufacture, supply and through-life support of nuclear propulsion-related products and systems in support of the Royal Navy's submarine fleet. We support the Royal Navy as the Technical Authority for all UK Naval Reactor Submarine Plants, and we're continuing to build our nuclear sector capability to support the development of a new nuclear plant for future submarines. For you, this means unique opportunities to shape the future of the Submarines business. The function of this role is to ensure that our engineering solutions within nuclear facilities are designed for all aspects such as construction, commissioning, maintenance and decommissioning. This will require the ability to integrate different technical disciplines and work with specialists to ensure the design decisions are optimal from all perspectives. The ideal candidate will have both a strong technical background as well as effective soft skills. You will be working across multiple disciplines and lifecycle stages to ensure that the areas under your responsibility meet both our engineering and project requirements. Why Rolls-Royce? Rolls-Royce is one of the most enduring and iconic brands in the world and has been at the forefront of innovation for over a century. We design, build and service systems that provide critical power to customers where safety and reliability are paramount. We are proud to be a force for progress, powering, protecting and connecting people everywhere. We want to ensure that the excellence and ingenuity that has shaped our history continues into our future and we need people like you to come and join us on this journey. We'll provide an environment of caring and belonging where you can be yourself. An inclusive, innovative culture that invests in you, gives you access to an incredible breadth and depth of opportunities where you can grow your career and make a difference. What we offer: We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include bonus, employee support assistance and employee discounts. Your needs are as unique as you are. Hybrid working is a way in which our people can balance their time between the office, home, or another remote location. It's a locally managed and flexed informal discretionary arrangement. As a minimum we're all expected to attend the workplace for collaboration and other specific reasons, on average three days per week. What you will be doing: Elicitation, creation and maintenance of technical requirements and associated verification & validation activities. Working with specialist engineering input to create an integrated engineering solution. Ensuring that all phases of the lifecycle have been considered within designs. Ensuring that the engineering solutions meet all project and technical (inc. safety) requirements. Acting as part of the intelligent customer for activities carried out by suppliers/partners to ensure compliance with design intent, safety requirements, legislation and standards. Provision of expertise to other engineering packages. Working with the project management team to ensure that schedules, risks, costs and resource requirements are understood and maintained. Ensuring that regulatory and legal requirements are met throughout. Who we're looking for: At Rolls-Royce we put safety first, do the right thing, keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles. You will be qualified to degree level or equivalent in a STEM subject and with experience in a relevant highly-regulated engineering environment. You will also be a Chartered Engineer or hold an affiliate/associate membership of a relevant professional body or be working towards Chartered/Incorporated status. You should be able to demonstrate multi-disciplinary knowledge of a wide breadth of engineering topics relevant to methods, techniques and best practice relating to civil, mechanical, process, and electrical engineering for nuclear or other complex manufacturing facilities. Understanding of the safety and environmental considerations for nuclear or other highly-regulated industries. You should be able to demonstrate an ability to deliver projects successfully. Experience of multiple stages within the engineering lifecycle is advantageous. Experience of working with the supply chain and contractors is beneficial. We are an equal opportunities employer. We're committed to developing a diverse workforce and an inclusive working environment. We believe that people from different backgrounds and cultures give us different perspectives which are crucial to innovation and problem solving. We believe the more diverse perspectives we have, the more successful we'll be. By building a culture of caring and belonging, we give everyone who works here the opportunity to realise their full potential. You can learn more about our global Inclusion strategy at Our people Rolls-Royce To work for the Rolls-Royce Submarines business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individuals who are a UK national or, in MoD approved cases, a dual national. As part of our selection process, candidates in certain locations may be asked to complete an online assessment, which can include cognitive and behavioural aptitude testing relevant to the role. If required, full instructions for the next steps will be provided. Job Category Transformation & Operations Posting Date 06 Jan 2026; 00:01 Posting End Date 20 Jan 2026PandoLogic.
Commercial Ancillary Manager page is loaded Commercial Ancillary Managerlocations: Remote Locationtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Commercial Ancillary Manager Location: Leicester / London / Bexhill / Remote/Hybrid Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.The fact you're now reading this job advert means we've tempted you to find out more about . If you like what you see, we hope you'll consider joining our team.We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Role overview Product owner for a range of products within Hastings' Ancillary portfolio, with responsibility for all customer and commercial outcomes. Analyse performance using data and insights to identify opportunities for enhancements to products and pricing; developing and implementing strategies for ancillary products, driving long term profitability: delivering fair value whilst acting in the best interests of our customers. Accountabilities Management of strong relationships with our ancillary partners ensuring we effectively manage commercial and contractual relations and customer outcomes to ensure long-standing, mutually beneficial partnerships Responsible for trading performance and customer value outcomes and monitoring of trends and future risks and holding partners to account for delivery against these Responsible for the delivery of good customer outcomes; effective monitoring of customer value and mitigation of potential customer detriment; input to the completion of annual product review & value assessment; and reporting to OpCo / Conduct Committee. Delivery of strategic and tactical initiatives to improve commercial and customer outcomes (including product proposition and pricing reviews, claims process reviews, sales and in life journeys). Working in partnership with other business functions including Pricing, Operations, Claims, IT and Digital & Marketing Strong response to net rate reviews with ability to challenge rating increases based on analysis of claims and loss ratio performance/forecasts Lead, develop and implement Ancillary Product development strategies (Provider / product / pricing / processes) to support the commercial performance whilst ensuring fair consumer value, regulatory compliance and reputational integrity Lead Ancillary Partner strategy with responsibility for the selection, oversight and performance of Ancillary providers for allocated products Support the rectification of any commercial or operational issues. Engaging with colleagues across the business and third party partners to collaboratively resolve issues Support development of new products and propositions as these are developed and introduced. Working across the organisation to look at wider opportunities within the ancillary value chain Essential skills/experience: Experience of working with highly regulated General Insurance products ideally within ancillary or claims function Results-oriented, with drive to deliver against commercial and customer targets Strong numerical reasoning with data analysis Commercial focus and ability to drive strong negotiations that deliver benefits to all parties. Innovative and driven - able to seek out opportunities to disrupt and innovate while also incrementally evolving current practices; Strong stakeholder management experience, within a fast-paced, matrixed environment. Able to build strong connections with other functions to embed strategy and support delivery of trading outcomes Interview Process: 1st Round - Intro call with Hiring manager + 12nd Round - Case study round followed by call with Hiring leader What we will give you: Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity
Jan 08, 2026
Full time
Commercial Ancillary Manager page is loaded Commercial Ancillary Managerlocations: Remote Locationtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Commercial Ancillary Manager Location: Leicester / London / Bexhill / Remote/Hybrid Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.The fact you're now reading this job advert means we've tempted you to find out more about . If you like what you see, we hope you'll consider joining our team.We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Role overview Product owner for a range of products within Hastings' Ancillary portfolio, with responsibility for all customer and commercial outcomes. Analyse performance using data and insights to identify opportunities for enhancements to products and pricing; developing and implementing strategies for ancillary products, driving long term profitability: delivering fair value whilst acting in the best interests of our customers. Accountabilities Management of strong relationships with our ancillary partners ensuring we effectively manage commercial and contractual relations and customer outcomes to ensure long-standing, mutually beneficial partnerships Responsible for trading performance and customer value outcomes and monitoring of trends and future risks and holding partners to account for delivery against these Responsible for the delivery of good customer outcomes; effective monitoring of customer value and mitigation of potential customer detriment; input to the completion of annual product review & value assessment; and reporting to OpCo / Conduct Committee. Delivery of strategic and tactical initiatives to improve commercial and customer outcomes (including product proposition and pricing reviews, claims process reviews, sales and in life journeys). Working in partnership with other business functions including Pricing, Operations, Claims, IT and Digital & Marketing Strong response to net rate reviews with ability to challenge rating increases based on analysis of claims and loss ratio performance/forecasts Lead, develop and implement Ancillary Product development strategies (Provider / product / pricing / processes) to support the commercial performance whilst ensuring fair consumer value, regulatory compliance and reputational integrity Lead Ancillary Partner strategy with responsibility for the selection, oversight and performance of Ancillary providers for allocated products Support the rectification of any commercial or operational issues. Engaging with colleagues across the business and third party partners to collaboratively resolve issues Support development of new products and propositions as these are developed and introduced. Working across the organisation to look at wider opportunities within the ancillary value chain Essential skills/experience: Experience of working with highly regulated General Insurance products ideally within ancillary or claims function Results-oriented, with drive to deliver against commercial and customer targets Strong numerical reasoning with data analysis Commercial focus and ability to drive strong negotiations that deliver benefits to all parties. Innovative and driven - able to seek out opportunities to disrupt and innovate while also incrementally evolving current practices; Strong stakeholder management experience, within a fast-paced, matrixed environment. Able to build strong connections with other functions to embed strategy and support delivery of trading outcomes Interview Process: 1st Round - Intro call with Hiring manager + 12nd Round - Case study round followed by call with Hiring leader What we will give you: Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity
Help us provide an outstanding new business service to our customers across the UK while working for a recognised leading global insurance company here at Markel as a Broker Advisor • Monday - Friday only with shifts between 8.30am - 5.30pm • Great starting salary + achievable monthly bonus Join us and play your part in something special! The opportunity: It's an exciting time to join Markel as our NMUK Direct division launches our brand-new Broker sales team. Due to this growth we have an exciting, brand-new opportunity for an Insurance Broker to join us based in our Manchester office.The Caunce O'Hara broking team provides specialist insurance services to contractors, consultants, freelancers, and self-employed professionals through the Caunce O'Hara and OLLO brands. We offer a comprehensive range of insurance coverage, including professional indemnity, public liability, employers' liability, directors and officers liability, property, occupational personal accident, legal representation and employment cover, and cyber insurance. Customers can obtain quotes and purchase coverage directly through our websites or receive assistance from our team of insurance experts over the telephone. We have ambitious plans for growth to expand our presence within our target sectors. This role presents an exciting opportunity for the someone who is looking to advance their career in insurance. What you'll be doing: Contacting customers who have received quotes but haven't made a purchase, following up on online quote referrals, reconnecting with former customers, and renewing policies with the aim of generating new business. Providing insurance options from various providers. Handling incoming calls from both new and existing clients. Promoting additional products from different insurers. Quoting, binding, renewing, and processing policy payments. Addressing customer inquiries through phone, live chat, and email. Pursuing outstanding renewals. Managing online quote referrals and completing underwriting questions required by insurers. Handling mid-term adjustments and sending renewal invitations. Performing administrative duties to satisfy customer needs. Coordinating with different insurance companies to secure policies for clients. Our must haves: Experience in insurance or financial services. Proven ability to meet sales or retention targets within a telephony environment. Exceptional sales skills and an aptitude for identifying cross-sell opportunities. A customer-focused approach with meticulous attention to detail. Ability to effectively assimilate information, enabling accurate recall of benefits and add-ons offered by various insurers. Strong communication skills. Excellent numeracy and literacy capabilities. Understanding of conduct risk and non-advised status. Drive and enthusiasm to meet deadlines. Proficiency in liaising with external stakeholders effectively. Who we are: Markel Corporation (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further What's in it for you: A great starting salary plus generous monthly bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!Choose 'Apply Now' to fill out our short application, so that we can find out more about you.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Jan 08, 2026
Full time
Help us provide an outstanding new business service to our customers across the UK while working for a recognised leading global insurance company here at Markel as a Broker Advisor • Monday - Friday only with shifts between 8.30am - 5.30pm • Great starting salary + achievable monthly bonus Join us and play your part in something special! The opportunity: It's an exciting time to join Markel as our NMUK Direct division launches our brand-new Broker sales team. Due to this growth we have an exciting, brand-new opportunity for an Insurance Broker to join us based in our Manchester office.The Caunce O'Hara broking team provides specialist insurance services to contractors, consultants, freelancers, and self-employed professionals through the Caunce O'Hara and OLLO brands. We offer a comprehensive range of insurance coverage, including professional indemnity, public liability, employers' liability, directors and officers liability, property, occupational personal accident, legal representation and employment cover, and cyber insurance. Customers can obtain quotes and purchase coverage directly through our websites or receive assistance from our team of insurance experts over the telephone. We have ambitious plans for growth to expand our presence within our target sectors. This role presents an exciting opportunity for the someone who is looking to advance their career in insurance. What you'll be doing: Contacting customers who have received quotes but haven't made a purchase, following up on online quote referrals, reconnecting with former customers, and renewing policies with the aim of generating new business. Providing insurance options from various providers. Handling incoming calls from both new and existing clients. Promoting additional products from different insurers. Quoting, binding, renewing, and processing policy payments. Addressing customer inquiries through phone, live chat, and email. Pursuing outstanding renewals. Managing online quote referrals and completing underwriting questions required by insurers. Handling mid-term adjustments and sending renewal invitations. Performing administrative duties to satisfy customer needs. Coordinating with different insurance companies to secure policies for clients. Our must haves: Experience in insurance or financial services. Proven ability to meet sales or retention targets within a telephony environment. Exceptional sales skills and an aptitude for identifying cross-sell opportunities. A customer-focused approach with meticulous attention to detail. Ability to effectively assimilate information, enabling accurate recall of benefits and add-ons offered by various insurers. Strong communication skills. Excellent numeracy and literacy capabilities. Understanding of conduct risk and non-advised status. Drive and enthusiasm to meet deadlines. Proficiency in liaising with external stakeholders effectively. Who we are: Markel Corporation (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further What's in it for you: A great starting salary plus generous monthly bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!Choose 'Apply Now' to fill out our short application, so that we can find out more about you.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
We have an exciting opportunity for you to join a progressive and friendly company as a Credit Controller/Accounts Receivable Specialist. This is a full time role in Dover, working Monday - Friday, 8:30am - 5pm , you will be paid between 26,000 to 28,000 depending on experience + 10% bonus based on your individual and company performance. Your next company offer incredible benefits : 25 days annual leave, free fruit each week, drinks from Costa, Career progression! As an Accounts Receivable Specialist , you will play a vital role in ensuring accurate, timely invoicing and effective receivables management. Working as part of a collaborative finance team, you will apply strong attention to detail, customer focus, and sound accounting principles to support business operations and growth. Key Responsibilities Create and issue customer invoices in line with individual requirements and strict deadlines Upload invoices to customer portals as required Monitor customer payments and escalate overdue balances to management when necessary Communicate with sales and operations teams via email and phone to resolve billing and payment queries Assist in improving processes and supporting automation initiatives to enhance efficiency Monitor and manage fuel surcharges Support annual and ad-hoc audit requests Process customer credit requests by collecting required financial information, including credit reports and references Forward completed credit documentation to the Credit Manager in accordance with Credit Department policies Assist the allocation team by providing accurate allocation details Perform additional duties as assigned Preferred Qualifications & Experience Strong mathematical and numerical skills Customer service experience preferred High level of accuracy and attention to detail Ability to work effectively in a fast-paced, deadline-driven environment Next steps: If you're enthusiastic to utilise your credit control or accounts skills and you're passionate about Customer service, we would love to hear from you - apply today ! Don't miss out on this fantastic opportunity to join a leading organisation. Know someone who might be perfect for this role? Refer them and if they're successful, you'll receive a 100 voucher of your choice! (Terms apply) Don't forget: If your application matches the job requirements, we'll email you - please check your junk/spam folders. If you hear from us, call Bonnie (Candidate Manager) or Nicola (Elite Consultant) on (phone number removed) within 24 hours to discuss the role in more detail. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jan 08, 2026
Full time
We have an exciting opportunity for you to join a progressive and friendly company as a Credit Controller/Accounts Receivable Specialist. This is a full time role in Dover, working Monday - Friday, 8:30am - 5pm , you will be paid between 26,000 to 28,000 depending on experience + 10% bonus based on your individual and company performance. Your next company offer incredible benefits : 25 days annual leave, free fruit each week, drinks from Costa, Career progression! As an Accounts Receivable Specialist , you will play a vital role in ensuring accurate, timely invoicing and effective receivables management. Working as part of a collaborative finance team, you will apply strong attention to detail, customer focus, and sound accounting principles to support business operations and growth. Key Responsibilities Create and issue customer invoices in line with individual requirements and strict deadlines Upload invoices to customer portals as required Monitor customer payments and escalate overdue balances to management when necessary Communicate with sales and operations teams via email and phone to resolve billing and payment queries Assist in improving processes and supporting automation initiatives to enhance efficiency Monitor and manage fuel surcharges Support annual and ad-hoc audit requests Process customer credit requests by collecting required financial information, including credit reports and references Forward completed credit documentation to the Credit Manager in accordance with Credit Department policies Assist the allocation team by providing accurate allocation details Perform additional duties as assigned Preferred Qualifications & Experience Strong mathematical and numerical skills Customer service experience preferred High level of accuracy and attention to detail Ability to work effectively in a fast-paced, deadline-driven environment Next steps: If you're enthusiastic to utilise your credit control or accounts skills and you're passionate about Customer service, we would love to hear from you - apply today ! Don't miss out on this fantastic opportunity to join a leading organisation. Know someone who might be perfect for this role? Refer them and if they're successful, you'll receive a 100 voucher of your choice! (Terms apply) Don't forget: If your application matches the job requirements, we'll email you - please check your junk/spam folders. If you hear from us, call Bonnie (Candidate Manager) or Nicola (Elite Consultant) on (phone number removed) within 24 hours to discuss the role in more detail. Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Your new company We're seeking an experienced housing professional for a temporary Head of Housing role starting in January, initially for January and February. This is an excellent opportunity to lead a dedicated team and ensure the delivery of high-quality housing services during a key period. Your new role As Head of Housing, you will provide strong leadership to the Housing Team, ensuring compliance with legislation and regulatory requirements while delivering excellent housing, factoring, and welfare services. You'll work closely with senior management to achieve strategic objectives and drive continuous improvement. Key Responsibilities: Lead and manage the Housing Team to deliver high-quality housing and maintenance services Ensure compliance with Scottish Housing Regulator requirements and good practice Oversee income management, arrears recovery, and customer satisfaction initiatives Develop policies and procedures to support efficient housing operations Engage with stakeholders and support customer participation What you'll need to succeed Minimum 5 years' housing management experience Strong leadership and team management skills Knowledge of Scottish Housing legislation and regulatory frameworks Excellent communication, strategic thinking, and problem-solving abilities This is a fantastic opportunity for a dynamic individual who can hit the ground running and provide stability and leadership during this interim period. What you'll get in return Duration: Initially January-February Interviews: Scheduled for 7th January Location: Glasgow Contract Type: Temporary Pay: EVH Grade 9 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 07, 2026
Seasonal
Your new company We're seeking an experienced housing professional for a temporary Head of Housing role starting in January, initially for January and February. This is an excellent opportunity to lead a dedicated team and ensure the delivery of high-quality housing services during a key period. Your new role As Head of Housing, you will provide strong leadership to the Housing Team, ensuring compliance with legislation and regulatory requirements while delivering excellent housing, factoring, and welfare services. You'll work closely with senior management to achieve strategic objectives and drive continuous improvement. Key Responsibilities: Lead and manage the Housing Team to deliver high-quality housing and maintenance services Ensure compliance with Scottish Housing Regulator requirements and good practice Oversee income management, arrears recovery, and customer satisfaction initiatives Develop policies and procedures to support efficient housing operations Engage with stakeholders and support customer participation What you'll need to succeed Minimum 5 years' housing management experience Strong leadership and team management skills Knowledge of Scottish Housing legislation and regulatory frameworks Excellent communication, strategic thinking, and problem-solving abilities This is a fantastic opportunity for a dynamic individual who can hit the ground running and provide stability and leadership during this interim period. What you'll get in return Duration: Initially January-February Interviews: Scheduled for 7th January Location: Glasgow Contract Type: Temporary Pay: EVH Grade 9 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Customer Operations Insurance Specialist Starting Salary £25,400 plus additional benefits Our standard full-time contracts are for 35 hours (with options for part time working - minimum 28 hours) Working Hours: 9.00 - 17.00, Monday - Friday This is a great job for someone We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you'll be well prepared to support the needs of our business in our Customer Operations Team . We want people who truly care and are driven with a can-do attitude to give it their all every single day. Insurance. It's just a load of people in suits saying no. Right? Wrong. Well, not at Aviva, anyway. We're proud to be different. We love people who do the right thing. We want people who speak up, who take responsibility, and who make good decisions. A bit about the job Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness. Group Protection's purpose is all about "helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one", counting on us to be there for them when they need it most. You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work You will possess the ability to work within a close knit team as well as under your own autonomy You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business Supporting change in the business and raising suggestions for improvement Skills and experience we're looking for Experience in administration Strong communication skills, via email and telephone Ability to manage change of priorities and can organize and manage own workload Approachable team member, able to easily build rapport with others Excellent skills with Microsoft applications (especially Excel) What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £25,400 based on 35 hours a week Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Peter Varga ( ).
Jan 07, 2026
Full time
Customer Operations Insurance Specialist Starting Salary £25,400 plus additional benefits Our standard full-time contracts are for 35 hours (with options for part time working - minimum 28 hours) Working Hours: 9.00 - 17.00, Monday - Friday This is a great job for someone We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you'll be well prepared to support the needs of our business in our Customer Operations Team . We want people who truly care and are driven with a can-do attitude to give it their all every single day. Insurance. It's just a load of people in suits saying no. Right? Wrong. Well, not at Aviva, anyway. We're proud to be different. We love people who do the right thing. We want people who speak up, who take responsibility, and who make good decisions. A bit about the job Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness. Group Protection's purpose is all about "helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one", counting on us to be there for them when they need it most. You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work You will possess the ability to work within a close knit team as well as under your own autonomy You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business Supporting change in the business and raising suggestions for improvement Skills and experience we're looking for Experience in administration Strong communication skills, via email and telephone Ability to manage change of priorities and can organize and manage own workload Approachable team member, able to easily build rapport with others Excellent skills with Microsoft applications (especially Excel) What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £25,400 based on 35 hours a week Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Peter Varga ( ).
Commercial Ancillary Manager page is loaded Commercial Ancillary Managerlocations: Remote Locationtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Commercial Ancillary Manager Location: Leicester / London / Bexhill / Remote/Hybrid Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.The fact you're now reading this job advert means we've tempted you to find out more about . If you like what you see, we hope you'll consider joining our team.We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Role overview Product owner for a range of products within Hastings' Ancillary portfolio, with responsibility for all customer and commercial outcomes. Analyse performance using data and insights to identify opportunities for enhancements to products and pricing; developing and implementing strategies for ancillary products, driving long term profitability: delivering fair value whilst acting in the best interests of our customers. Accountabilities Management of strong relationships with our ancillary partners ensuring we effectively manage commercial and contractual relations and customer outcomes to ensure long-standing, mutually beneficial partnerships Responsible for trading performance and customer value outcomes and monitoring of trends and future risks and holding partners to account for delivery against these Responsible for the delivery of good customer outcomes; effective monitoring of customer value and mitigation of potential customer detriment; input to the completion of annual product review & value assessment; and reporting to OpCo / Conduct Committee. Delivery of strategic and tactical initiatives to improve commercial and customer outcomes (including product proposition and pricing reviews, claims process reviews, sales and in life journeys). Working in partnership with other business functions including Pricing, Operations, Claims, IT and Digital & Marketing Strong response to net rate reviews with ability to challenge rating increases based on analysis of claims and loss ratio performance/forecasts Lead, develop and implement Ancillary Product development strategies (Provider / product / pricing / processes) to support the commercial performance whilst ensuring fair consumer value, regulatory compliance and reputational integrity Lead Ancillary Partner strategy with responsibility for the selection, oversight and performance of Ancillary providers for allocated products Support the rectification of any commercial or operational issues. Engaging with colleagues across the business and third party partners to collaboratively resolve issues Support development of new products and propositions as these are developed and introduced. Working across the organisation to look at wider opportunities within the ancillary value chain Essential skills/experience: Experience of working with highly regulated General Insurance products ideally within ancillary or claims function Results-oriented, with drive to deliver against commercial and customer targets Strong numerical reasoning with data analysis Commercial focus and ability to drive strong negotiations that deliver benefits to all parties. Innovative and driven - able to seek out opportunities to disrupt and innovate while also incrementally evolving current practices; Strong stakeholder management experience, within a fast-paced, matrixed environment. Able to build strong connections with other functions to embed strategy and support delivery of trading outcomes Interview Process: 1st Round - Intro call with Hiring manager + 12nd Round - Case study round followed by call with Hiring leader What we will give you: Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity
Jan 07, 2026
Full time
Commercial Ancillary Manager page is loaded Commercial Ancillary Managerlocations: Remote Locationtime type: Full timeposted on: Posted Todayjob requisition id: Job Title: Commercial Ancillary Manager Location: Leicester / London / Bexhill / Remote/Hybrid Welcome to Hastings Direct We're a digital insurance provider with a clear strategy to become the best and biggest player in the UK market. As a company, we've made huge investments in our technology, pricing, data and analytics capabilities over the past few years, along with nurturing our 4Cs culture and substantial investment in our people. And as a Finance team, we're doing exactly the same - building a market leading finance technology platform, investing in our team and our approach to leadership development, with a real focus on commercially adding value to the business.The fact you're now reading this job advert means we've tempted you to find out more about . If you like what you see, we hope you'll consider joining our team.We have high standards and understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we are looking for, even if you're not 100% sure, we would love to hear from you. Role overview Product owner for a range of products within Hastings' Ancillary portfolio, with responsibility for all customer and commercial outcomes. Analyse performance using data and insights to identify opportunities for enhancements to products and pricing; developing and implementing strategies for ancillary products, driving long term profitability: delivering fair value whilst acting in the best interests of our customers. Accountabilities Management of strong relationships with our ancillary partners ensuring we effectively manage commercial and contractual relations and customer outcomes to ensure long-standing, mutually beneficial partnerships Responsible for trading performance and customer value outcomes and monitoring of trends and future risks and holding partners to account for delivery against these Responsible for the delivery of good customer outcomes; effective monitoring of customer value and mitigation of potential customer detriment; input to the completion of annual product review & value assessment; and reporting to OpCo / Conduct Committee. Delivery of strategic and tactical initiatives to improve commercial and customer outcomes (including product proposition and pricing reviews, claims process reviews, sales and in life journeys). Working in partnership with other business functions including Pricing, Operations, Claims, IT and Digital & Marketing Strong response to net rate reviews with ability to challenge rating increases based on analysis of claims and loss ratio performance/forecasts Lead, develop and implement Ancillary Product development strategies (Provider / product / pricing / processes) to support the commercial performance whilst ensuring fair consumer value, regulatory compliance and reputational integrity Lead Ancillary Partner strategy with responsibility for the selection, oversight and performance of Ancillary providers for allocated products Support the rectification of any commercial or operational issues. Engaging with colleagues across the business and third party partners to collaboratively resolve issues Support development of new products and propositions as these are developed and introduced. Working across the organisation to look at wider opportunities within the ancillary value chain Essential skills/experience: Experience of working with highly regulated General Insurance products ideally within ancillary or claims function Results-oriented, with drive to deliver against commercial and customer targets Strong numerical reasoning with data analysis Commercial focus and ability to drive strong negotiations that deliver benefits to all parties. Innovative and driven - able to seek out opportunities to disrupt and innovate while also incrementally evolving current practices; Strong stakeholder management experience, within a fast-paced, matrixed environment. Able to build strong connections with other functions to embed strategy and support delivery of trading outcomes Interview Process: 1st Round - Intro call with Hiring manager + 12nd Round - Case study round followed by call with Hiring leader What we will give you: Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Benefits: in addition to a competitive salary and £5k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 4 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more .Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity
Customer Operations Insurance Specialist Starting Salary £25,400 plus additional benefits Our standard full-time contracts are for 35 hours (with options for part time working - minimum 28 hours) Working Hours: 9.00 - 17.00, Monday - Friday This is a great job for someone We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you'll be well prepared to support the needs of our business in our Customer Operations Team . We want people who truly care and are driven with a can-do attitude to give it their all every single day. Insurance. It's just a load of people in suits saying no. Right? Wrong. Well, not at Aviva, anyway. We're proud to be different. We love people who do the right thing. We want people who speak up, who take responsibility, and who make good decisions. A bit about the job Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness. Group Protection's purpose is all about "helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one", counting on us to be there for them when they need it most. You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work You will possess the ability to work within a close knit team as well as under your own autonomy You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business Supporting change in the business and raising suggestions for improvement Skills and experience we're looking for Experience in administration Strong communication skills, via email and telephone Ability to manage change of priorities and can organize and manage own workload Approachable team member, able to easily build rapport with others Excellent skills with Microsoft applications (especially Excel) What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £25,400 based on 35 hours a week Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Peter Varga ( ).
Jan 07, 2026
Full time
Customer Operations Insurance Specialist Starting Salary £25,400 plus additional benefits Our standard full-time contracts are for 35 hours (with options for part time working - minimum 28 hours) Working Hours: 9.00 - 17.00, Monday - Friday This is a great job for someone We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you'll be well prepared to support the needs of our business in our Customer Operations Team . We want people who truly care and are driven with a can-do attitude to give it their all every single day. Insurance. It's just a load of people in suits saying no. Right? Wrong. Well, not at Aviva, anyway. We're proud to be different. We love people who do the right thing. We want people who speak up, who take responsibility, and who make good decisions. A bit about the job Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness. Group Protection's purpose is all about "helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one", counting on us to be there for them when they need it most. You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work You will possess the ability to work within a close knit team as well as under your own autonomy You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business Supporting change in the business and raising suggestions for improvement Skills and experience we're looking for Experience in administration Strong communication skills, via email and telephone Ability to manage change of priorities and can organize and manage own workload Approachable team member, able to easily build rapport with others Excellent skills with Microsoft applications (especially Excel) What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £25,400 based on 35 hours a week Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Peter Varga ( ).
Amazon E-Commerce Administrator - Aylesbury Think Specialist Recruitment are delighted to be working with a well-established leading organisation based in Aylesbury. Do you have strong experience working with Amazon Vendor Central? Our client who are a market leading organisation, are looking for someone to join them and help manage their Customer Account with Amazon who are one of their largest customers. If you have a strong working knowledge of Vendor Central and are a talented problem solver, then we'd love to speak to you. The successful candidate will play a essential role in overseeing all order discrepancies, queries and chargeback claims from Amazon, getting to the route cause of the issue whilst collaborating with the internal teams to ensure the performance of our client's operations are as cost effective as possible. To be considered for this role, we will only be looking to speak with candidates who have a strong working knowledge of Amazon Vendor and Seller Central . The ideal candidate will be someone experienced dealing with the back-office side of Amazon, with a strong knowledge of dealing with and investigating charge backs raised by Amazon. This role will be based in our clients Aylesbury office, with the working pattern being three days in the office and two at home. Our client is open to the candidate working 8am till 4pm or 9am till 5pm. This role offers an attractive starting salary between 28k to 32k, with the chance to work for an established market leading organisation. Key Responsibilities: Conduct weekly reviews of chargebacks raised by Amazon. Investigate and determine the root cause of the chargebacks ensuring these are disputed and all solutions are identified to resolve the issue reported. Attend monthly chargeback review meetings. Manage the Finance ledger monthly for aged debt control in cooperation with the accounts department. Deal with any stock shortage disputes and price queries daily to recover funds owed. Analyse report data to identify areas for improvement to reduce debt, ensuring you are proactively implementing actions to prevent similar situations occurring. Ensuring all order queries are processed accurately, timely, and in line with deadlines. Manage purchase order cancellations in order to avoid chargebacks and maintain a high order acceptance level Provide cover for purchase orders during team member absences. Monitor daily customer demand, including lost sales, and maintain clear communication with the Demand Planning team. Work with supply chain departments to identify inbound timeframes and secure revenue opportunities. Improve Sales Order Process. Update catalogue information on an ad-hoc basis to prevent order issues. Work closely with the sales team to manage accounts and build strong customer relationships. Build communication and foster working relationships with other internal departments. Perform any additional tasks as requested by line management. What We're Looking For: Strong Customer Service experience - skilled at troubleshooting Customer issues. Prior experience using Amazon Vendor Central and Seller Central is a must to be considered for this role. Able to analyse data and solve problems within a timely manner. Excellent interpersonal skills for interacting with customers and colleagues. Thrives when working within a cross-functional team environment. Be an innovative problem solver. Proactively seeks solutions and drives results. Able to prioritise tasks and multitask across a range of differing issues at any given time. Be a confident communicator. Well organised and able to plan ahead Show a flexible work ethic and be able to respond quickly to change. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Jan 07, 2026
Full time
Amazon E-Commerce Administrator - Aylesbury Think Specialist Recruitment are delighted to be working with a well-established leading organisation based in Aylesbury. Do you have strong experience working with Amazon Vendor Central? Our client who are a market leading organisation, are looking for someone to join them and help manage their Customer Account with Amazon who are one of their largest customers. If you have a strong working knowledge of Vendor Central and are a talented problem solver, then we'd love to speak to you. The successful candidate will play a essential role in overseeing all order discrepancies, queries and chargeback claims from Amazon, getting to the route cause of the issue whilst collaborating with the internal teams to ensure the performance of our client's operations are as cost effective as possible. To be considered for this role, we will only be looking to speak with candidates who have a strong working knowledge of Amazon Vendor and Seller Central . The ideal candidate will be someone experienced dealing with the back-office side of Amazon, with a strong knowledge of dealing with and investigating charge backs raised by Amazon. This role will be based in our clients Aylesbury office, with the working pattern being three days in the office and two at home. Our client is open to the candidate working 8am till 4pm or 9am till 5pm. This role offers an attractive starting salary between 28k to 32k, with the chance to work for an established market leading organisation. Key Responsibilities: Conduct weekly reviews of chargebacks raised by Amazon. Investigate and determine the root cause of the chargebacks ensuring these are disputed and all solutions are identified to resolve the issue reported. Attend monthly chargeback review meetings. Manage the Finance ledger monthly for aged debt control in cooperation with the accounts department. Deal with any stock shortage disputes and price queries daily to recover funds owed. Analyse report data to identify areas for improvement to reduce debt, ensuring you are proactively implementing actions to prevent similar situations occurring. Ensuring all order queries are processed accurately, timely, and in line with deadlines. Manage purchase order cancellations in order to avoid chargebacks and maintain a high order acceptance level Provide cover for purchase orders during team member absences. Monitor daily customer demand, including lost sales, and maintain clear communication with the Demand Planning team. Work with supply chain departments to identify inbound timeframes and secure revenue opportunities. Improve Sales Order Process. Update catalogue information on an ad-hoc basis to prevent order issues. Work closely with the sales team to manage accounts and build strong customer relationships. Build communication and foster working relationships with other internal departments. Perform any additional tasks as requested by line management. What We're Looking For: Strong Customer Service experience - skilled at troubleshooting Customer issues. Prior experience using Amazon Vendor Central and Seller Central is a must to be considered for this role. Able to analyse data and solve problems within a timely manner. Excellent interpersonal skills for interacting with customers and colleagues. Thrives when working within a cross-functional team environment. Be an innovative problem solver. Proactively seeks solutions and drives results. Able to prioritise tasks and multitask across a range of differing issues at any given time. Be a confident communicator. Well organised and able to plan ahead Show a flexible work ethic and be able to respond quickly to change. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Customer Operations Insurance Specialist Starting Salary £25,400 plus additional benefits Our standard full-time contracts are for 35 hours (with options for part time working - minimum 28 hours) Working Hours: 9.00 - 17.00, Monday - Friday This is a great job for someone We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you'll be well prepared to support the needs of our business in our Customer Operations Team . We want people who truly care and are driven with a can-do attitude to give it their all every single day. Insurance. It's just a load of people in suits saying no. Right? Wrong. Well, not at Aviva, anyway. We're proud to be different. We love people who do the right thing. We want people who speak up, who take responsibility, and who make good decisions. A bit about the job Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness. Group Protection's purpose is all about "helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one", counting on us to be there for them when they need it most. You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work You will possess the ability to work within a close knit team as well as under your own autonomy You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business Supporting change in the business and raising suggestions for improvement Skills and experience we're looking for Experience in administration Strong communication skills, via email and telephone Ability to manage change of priorities and can organize and manage own workload Approachable team member, able to easily build rapport with others Excellent skills with Microsoft applications (especially Excel) What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £25,400 based on 35 hours a week Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Peter Varga ( ).
Jan 07, 2026
Full time
Customer Operations Insurance Specialist Starting Salary £25,400 plus additional benefits Our standard full-time contracts are for 35 hours (with options for part time working - minimum 28 hours) Working Hours: 9.00 - 17.00, Monday - Friday This is a great job for someone We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching you'll be well prepared to support the needs of our business in our Customer Operations Team . We want people who truly care and are driven with a can-do attitude to give it their all every single day. Insurance. It's just a load of people in suits saying no. Right? Wrong. Well, not at Aviva, anyway. We're proud to be different. We love people who do the right thing. We want people who speak up, who take responsibility, and who make good decisions. A bit about the job Group Protection is made up of different products including: Group Life, Group Income Protection and Group Critical Illness. Group Protection's purpose is all about "helping people when they are sick, injured, vulnerable, emotional or following the loss of a loved one", counting on us to be there for them when they need it most. You will be providing excellent customer service skills including problem resolution, telephone techniques, numeracy, literacy and communication skills through dealing with daily queries, processing scheme renewals and accounts work You will possess the ability to work within a close knit team as well as under your own autonomy You will be responsible for owning, building and maintaining strong relationships with our panel of intermediaries to help us retain our existing portfolio of business and contribute towards winning new business Supporting change in the business and raising suggestions for improvement Skills and experience we're looking for Experience in administration Strong communication skills, via email and telephone Ability to manage change of priorities and can organize and manage own workload Approachable team member, able to easily build rapport with others Excellent skills with Microsoft applications (especially Excel) What you'll get for this role Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague. Starting salary of £25,400 based on 35 hours a week Bonus opportunity - 6% of annual salary Actual amount depends on your performance and Aviva's. Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in. 25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days Aviva-funded Private Medical Benefit to help you get expert support when you need it Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme Brilliantly supportive policies including parental and carer's leave Flexible benefits to suit you, including sustainability options such as cycle to work Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others We take your wellbeing seriously with lots of support and tools Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be. Aviva is for everyone We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending at least 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues. To find out more about working at Aviva take a look here We'd love it if you could submit your application online. If you require an alternative method of applying, please contact Peter Varga ( ).
Overview NOVA Wealth is a fast growing start up looking to change the face of financial advice and the way it's delivered in the UK. We firmly believe that a human adviser needs to be at the heart of every client relationship, however by leveraging technology we can empower our advisers to deliver higher levels of service and cut out a lot of the day to day admin that gets in the way. At our core, we're here to build a game changer in the advice industry that delivers better customer outcomes, at a lower cost, for more people. Through customer-centric advisers supported by our innovative Lifeline technology, we empower our customers to go beyond just making smarter financial decisions to living the lives they dream of. About the role We have an exciting opportunity to join the team as a Graduate Operations Specialist. You will be responsible for supporting all aspects of day-to-day operations in the business from onboarding clients to developing and implementing new, more efficient processes. You will need to be proactive and be interested in learning about all aspects of personal finance and how a business operates. This role will allow you to kickstart your career in financial planning and you'll be supported in achieving the CII diploma (Chartered Insurance Institute). This will require dedication from you and a significant amount of self-study. It's an unusually broad role that will suit someone who loves learning. It's a fantastic opportunity to join a business at the start, and play a key role in shaping our future. What you'll be doing Onboarding new clients & relationship management - (e.g. collecting personal and financial information, talking to clients and executing our recommendations) Owning operational processes; constantly looking to innovate and improve Act as a point of contact for questions relating to operational processes Maintaining information across multiple systems Learning key regulatory requirements and maintaining our compliance Become a culture ambassador within the company by engaging with colleagues and coming up with new ideas for collaboration Qualifications The successful applicant will be eager to pursue the CII Diploma in Regulated Financial Planning, a pathway to proficiency in offering regulated financial advice. This Level 4 diploma covers investment principles, taxation, retirement planning, and protection products, providing essential skills and knowledge for success in the field. A genuine interest in personal finance and motivation to build your knowledge in the fintech space A great communicator, able to be patient and empathise with customers and colleagues Able to balance professionalism with a sense of fun Ability to not just complete tasks but think about how to make them easier and faster A quick learner who uses their initiative to solve problems - loves a challenge Have strong organisational and time management skills; whilst maintaining attention to detail Highly motivated with a keen eye for detail - Either a 2:1 in any discipline for university graduates, or non-university graduates who can demonstrate highly relevant experiences We regret to inform you that NOVA cannot provide sponsorship for students from abroad. Therefore, if you do not have full entitlement to work in the UK, we kindly ask that you refrain from applying for this position. Thank you for your understanding. You'll feel right at home if you're Helpful: random acts of kindness make the workplace a better place so, go out of your way to be helpful, and give people reasons to smile. Straightforward: life is complicated enough. Don't make it harder for yourself, or others. Sometimes the simplest approach works wonders. Bold: every great business started with a flash of inspiration. If you've got a great idea, don't keep it to yourself All applicants are asked to submit a brief cover letter explaining their enthusiasm for pursuing a career in wealth management. Additionally, applicants are encouraged to share any relevant experiences or skills that demonstrate their suitability for the role. Benefits & How to Apply Join a firm with genuine purpose and impact on our customers, along with a strong moral code Competitive salary + benefits (bonus, pension, private medical, income protection, death in service) Potential to get equity in the company in the future Access to Wellness / mental health support (Headspace App + mental health support through private medical) Budget for additional learning / cost of exams Electric vehicle leasing through salary sacrifice / cycle to work scheme Flexible working hours and hybrid remote working after a period of full time office based training (typically 3 days a week working in the office (20 Farringdon Street Exceptionally open and diverse, multinational team Entrepreneurial, creative environment
Jan 07, 2026
Full time
Overview NOVA Wealth is a fast growing start up looking to change the face of financial advice and the way it's delivered in the UK. We firmly believe that a human adviser needs to be at the heart of every client relationship, however by leveraging technology we can empower our advisers to deliver higher levels of service and cut out a lot of the day to day admin that gets in the way. At our core, we're here to build a game changer in the advice industry that delivers better customer outcomes, at a lower cost, for more people. Through customer-centric advisers supported by our innovative Lifeline technology, we empower our customers to go beyond just making smarter financial decisions to living the lives they dream of. About the role We have an exciting opportunity to join the team as a Graduate Operations Specialist. You will be responsible for supporting all aspects of day-to-day operations in the business from onboarding clients to developing and implementing new, more efficient processes. You will need to be proactive and be interested in learning about all aspects of personal finance and how a business operates. This role will allow you to kickstart your career in financial planning and you'll be supported in achieving the CII diploma (Chartered Insurance Institute). This will require dedication from you and a significant amount of self-study. It's an unusually broad role that will suit someone who loves learning. It's a fantastic opportunity to join a business at the start, and play a key role in shaping our future. What you'll be doing Onboarding new clients & relationship management - (e.g. collecting personal and financial information, talking to clients and executing our recommendations) Owning operational processes; constantly looking to innovate and improve Act as a point of contact for questions relating to operational processes Maintaining information across multiple systems Learning key regulatory requirements and maintaining our compliance Become a culture ambassador within the company by engaging with colleagues and coming up with new ideas for collaboration Qualifications The successful applicant will be eager to pursue the CII Diploma in Regulated Financial Planning, a pathway to proficiency in offering regulated financial advice. This Level 4 diploma covers investment principles, taxation, retirement planning, and protection products, providing essential skills and knowledge for success in the field. A genuine interest in personal finance and motivation to build your knowledge in the fintech space A great communicator, able to be patient and empathise with customers and colleagues Able to balance professionalism with a sense of fun Ability to not just complete tasks but think about how to make them easier and faster A quick learner who uses their initiative to solve problems - loves a challenge Have strong organisational and time management skills; whilst maintaining attention to detail Highly motivated with a keen eye for detail - Either a 2:1 in any discipline for university graduates, or non-university graduates who can demonstrate highly relevant experiences We regret to inform you that NOVA cannot provide sponsorship for students from abroad. Therefore, if you do not have full entitlement to work in the UK, we kindly ask that you refrain from applying for this position. Thank you for your understanding. You'll feel right at home if you're Helpful: random acts of kindness make the workplace a better place so, go out of your way to be helpful, and give people reasons to smile. Straightforward: life is complicated enough. Don't make it harder for yourself, or others. Sometimes the simplest approach works wonders. Bold: every great business started with a flash of inspiration. If you've got a great idea, don't keep it to yourself All applicants are asked to submit a brief cover letter explaining their enthusiasm for pursuing a career in wealth management. Additionally, applicants are encouraged to share any relevant experiences or skills that demonstrate their suitability for the role. Benefits & How to Apply Join a firm with genuine purpose and impact on our customers, along with a strong moral code Competitive salary + benefits (bonus, pension, private medical, income protection, death in service) Potential to get equity in the company in the future Access to Wellness / mental health support (Headspace App + mental health support through private medical) Budget for additional learning / cost of exams Electric vehicle leasing through salary sacrifice / cycle to work scheme Flexible working hours and hybrid remote working after a period of full time office based training (typically 3 days a week working in the office (20 Farringdon Street Exceptionally open and diverse, multinational team Entrepreneurial, creative environment
Bid & Operations Co-Ordinator Location : Telford / Midlands Salary : £35,000 per annum Hours : Monday Friday, 35 hours per week About Us CQS Solutions is a specialist provider of Quantity Surveying, Cost Management, and Project Management services across a wide range of construction and built-environment projects. We help clients improve cost certainty, increase productivity, and mitigate project risk through a professional, precise, and value-driven approach. The Role This role is a pivotal position at the center of our operations, and we are looking for our next Bid & Operations Coordinator to join our team and grow with us! The Bid & Operations Coordinator will support the business in managing day-to-day internal operations while playing a key role in identifying and securing new opportunities through tender support, market intelligence, and business development activities. What We Offer • Salary of £35,000 DOE • Company pension scheme • Health Care Scheme • Flexible working arrangements based on business need • Birthday leave day (an additional day off) • Support for professional development and CPD Key Responsibilities Bid & Tender Coordination • Monitor tender portals, planning applications, and local developments to identify relevant opportunities. • Manage the tender pipeline and deadlines using a structured bid database. • Support the preparation of tender submissions, proposals, quotes, and supporting documentation. • Assist with the collation of case studies, CVs, project information, and other bid library materials. • Contribute to bid writing, ensuring accuracy, clarity, and compliance. Operational & Administrative Support • Produce reports, presentations, spreadsheets, and project documentation for the management team. • Maintain document control and standardised templates in line with ISO 9001 Quality Management System. • Assist in rolling out and maintaining ISO 9001 procedures and supporting audits. • Manage customer queries, feedback collection, and follow-up communication to support continuous improvement. • Maintain a clean, organised operational workflow across both offices, supporting the wider team where required. Business Development & Client Engagement • Track local construction activity, market announcements, and planning portal updates to identify potential business opportunities. • Support networking activities including occasional attendance at local business events. • Maintain and update the CRM system, ensuring accurate client and project data • Build supportive relationships with clients and partners through proactive communication. General Responsibilities • Represent the company professionally at all times. • Contribute ideas for operational efficiency improvements and enhanced client experience. • Be flexible and prepared to support other areas of the business where required. Skills & Attributes Essential • Previous experience in administration, coordination, bidding, or similar roles. • Exceptional organisational skills; able to manage multiple deadlines simultaneously. • Strong written communication with excellent attention to detail. • Competent in Microsoft Office (Excel, PowerPoint, Word) and comfortable learning new systems. • Confident communicator with the ability to build strong working relationships. • Proactive, analytical, and able to work independently with minimal supervision. Desirable • Experience within construction, QS, engineering, or projects environment. • Familiarity with tender writing or bid coordination. • Understanding of ISO 9001 processes. • Full UK driving licence for occasional travel. Why This Role Matters This role directly supports business growth, operational excellence, and client engagement. As you build your knowledge of the QS industry and internal operations, you ll become a trusted coordinator helping shape bids, streamline systems, and contribute to the company s long-term success. Interested Apply today! We'd love to hear from you! No agencies please.
Jan 07, 2026
Full time
Bid & Operations Co-Ordinator Location : Telford / Midlands Salary : £35,000 per annum Hours : Monday Friday, 35 hours per week About Us CQS Solutions is a specialist provider of Quantity Surveying, Cost Management, and Project Management services across a wide range of construction and built-environment projects. We help clients improve cost certainty, increase productivity, and mitigate project risk through a professional, precise, and value-driven approach. The Role This role is a pivotal position at the center of our operations, and we are looking for our next Bid & Operations Coordinator to join our team and grow with us! The Bid & Operations Coordinator will support the business in managing day-to-day internal operations while playing a key role in identifying and securing new opportunities through tender support, market intelligence, and business development activities. What We Offer • Salary of £35,000 DOE • Company pension scheme • Health Care Scheme • Flexible working arrangements based on business need • Birthday leave day (an additional day off) • Support for professional development and CPD Key Responsibilities Bid & Tender Coordination • Monitor tender portals, planning applications, and local developments to identify relevant opportunities. • Manage the tender pipeline and deadlines using a structured bid database. • Support the preparation of tender submissions, proposals, quotes, and supporting documentation. • Assist with the collation of case studies, CVs, project information, and other bid library materials. • Contribute to bid writing, ensuring accuracy, clarity, and compliance. Operational & Administrative Support • Produce reports, presentations, spreadsheets, and project documentation for the management team. • Maintain document control and standardised templates in line with ISO 9001 Quality Management System. • Assist in rolling out and maintaining ISO 9001 procedures and supporting audits. • Manage customer queries, feedback collection, and follow-up communication to support continuous improvement. • Maintain a clean, organised operational workflow across both offices, supporting the wider team where required. Business Development & Client Engagement • Track local construction activity, market announcements, and planning portal updates to identify potential business opportunities. • Support networking activities including occasional attendance at local business events. • Maintain and update the CRM system, ensuring accurate client and project data • Build supportive relationships with clients and partners through proactive communication. General Responsibilities • Represent the company professionally at all times. • Contribute ideas for operational efficiency improvements and enhanced client experience. • Be flexible and prepared to support other areas of the business where required. Skills & Attributes Essential • Previous experience in administration, coordination, bidding, or similar roles. • Exceptional organisational skills; able to manage multiple deadlines simultaneously. • Strong written communication with excellent attention to detail. • Competent in Microsoft Office (Excel, PowerPoint, Word) and comfortable learning new systems. • Confident communicator with the ability to build strong working relationships. • Proactive, analytical, and able to work independently with minimal supervision. Desirable • Experience within construction, QS, engineering, or projects environment. • Familiarity with tender writing or bid coordination. • Understanding of ISO 9001 processes. • Full UK driving licence for occasional travel. Why This Role Matters This role directly supports business growth, operational excellence, and client engagement. As you build your knowledge of the QS industry and internal operations, you ll become a trusted coordinator helping shape bids, streamline systems, and contribute to the company s long-term success. Interested Apply today! We'd love to hear from you! No agencies please.
Fleet Administrator (6-Month FTC) An exciting opportunity has arisen for an experienced Administrator to join a dynamic, forward-thinking organisation in Watford. We're looking for a proactive and customer-focused Administrator to join a vehicle fleet team on a 6month FTC basis. The role provides administrative support for the supply and maintenance of fleet vehicles. In this role, you'll be the first point of contact for all fleet-related enquiries and play a key part in ensuring the vehicle fleet is managed efficiently, safely, and in line with company policies. The company has an excellent work culture along with a modern, spacious office. They are located on a public transport route and have ample parking available. If you're a skilled administrator who is organised and solutions-driven, I'd love to hear from you. Salary: 32,000 - 33,000pa Monday - Friday Duties to include: Act as the first point of contact for employees on all Car Fleet queries, including company cars, car allowances, maintenance, service issues and driver policies via the helpdesk Maintain up-to-date vehicle records using various fleet systems Manage fleet-related onboarding for new starters and guide employees on reordering vehicles at the end of their lease Maintain accurate records to ensure fleet legal compliance Prepare and deliver monthly reports Support with vehicle ordering, parking fines, paying congestion charges, maintaining fuel cards, vehicle reallocation and risk management Candidate Requirements: Administration experience - F leet Admin or Automotive-related administration would be a plus! Strong focus on resolving queries and delivering efficient process administration. Excellent level or written and verbal communication Proactive and ready to begin a new position Confident user of MS Office, particularly Word, Outlook and Excel. If you're ready to make an impact in a dynamic environment and support the smooth running fleet operations, I'd love to receive your application! Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT
Jan 07, 2026
Contractor
Fleet Administrator (6-Month FTC) An exciting opportunity has arisen for an experienced Administrator to join a dynamic, forward-thinking organisation in Watford. We're looking for a proactive and customer-focused Administrator to join a vehicle fleet team on a 6month FTC basis. The role provides administrative support for the supply and maintenance of fleet vehicles. In this role, you'll be the first point of contact for all fleet-related enquiries and play a key part in ensuring the vehicle fleet is managed efficiently, safely, and in line with company policies. The company has an excellent work culture along with a modern, spacious office. They are located on a public transport route and have ample parking available. If you're a skilled administrator who is organised and solutions-driven, I'd love to hear from you. Salary: 32,000 - 33,000pa Monday - Friday Duties to include: Act as the first point of contact for employees on all Car Fleet queries, including company cars, car allowances, maintenance, service issues and driver policies via the helpdesk Maintain up-to-date vehicle records using various fleet systems Manage fleet-related onboarding for new starters and guide employees on reordering vehicles at the end of their lease Maintain accurate records to ensure fleet legal compliance Prepare and deliver monthly reports Support with vehicle ordering, parking fines, paying congestion charges, maintaining fuel cards, vehicle reallocation and risk management Candidate Requirements: Administration experience - F leet Admin or Automotive-related administration would be a plus! Strong focus on resolving queries and delivering efficient process administration. Excellent level or written and verbal communication Proactive and ready to begin a new position Confident user of MS Office, particularly Word, Outlook and Excel. If you're ready to make an impact in a dynamic environment and support the smooth running fleet operations, I'd love to receive your application! Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT
