About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. About the role We are seeking for a Luxury Brand Ambassadors for our Creed counter in Selfridges Trafford Centre, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a part-time role. Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. Key responsibilities Including but not limited to: Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales. Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits. Customer Service : Deliver exceptional customer service to create memorable experiences and foster brand loyalty. Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards. Skills/Experiences desired Exceptional communication and interpersonal skills. Proven experience in luxury retail or a similar customer-facing role. Passion for the luxury brand and a commitment to delivering an exceptional customer experience. Goal-oriented with a track record of meeting and exceeding sales targets. Ability to work effectively in a fast-paced environment. Flexibility to work weekends and holidays as needed. Passion for fragrance or beauty products is a plus. Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.
Jun 27, 2025
Full time
About the House of Creed The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer. About the role We are seeking for a Luxury Brand Ambassadors for our Creed counter in Selfridges Trafford Centre, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a part-time role. Purpose of the role As a Luxury Brand Ambassador for the House of Creed, you play a pivotal role in upholding the brand's prestige and delivering an unparalleled customer experience. Your primary objective is to share knowledge and passion about our brand and products, drive sales, and maintain the highest standards of customer service. Key responsibilities Including but not limited to: Product Knowledge: Develop a deep understanding of our brand, including fragrances, ingredients, and heritage, to effectively engage customers and drive sales. Sales Excellence: Meet and exceed sales targets through proactive customer engagement and effective storytelling of product features and benefits. Customer Service : Deliver exceptional customer service to create memorable experiences and foster brand loyalty. Visual Presentation: Ensure our retail space reflects the luxury of our brand through impeccable visual merchandising standards. Skills/Experiences desired Exceptional communication and interpersonal skills. Proven experience in luxury retail or a similar customer-facing role. Passion for the luxury brand and a commitment to delivering an exceptional customer experience. Goal-oriented with a track record of meeting and exceeding sales targets. Ability to work effectively in a fast-paced environment. Flexibility to work weekends and holidays as needed. Passion for fragrance or beauty products is a plus. Why the House of Creed? Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations. Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience. Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation. Career Development: Whether you are in a retail role or part of the head office team, there are plentiful opportunities for professional development and career growth. Job Applicant Privacy Policy Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed. Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager(s). The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, and you can demonstrate expertise in the above areas, we look forward to receiving your application. We very much value your interest in our company. Due to a high level of applications, we regret to only be able to contact candidates we feel are best suited for this role. Thank you for your understanding.
Key Responsibilities Japan House London is committed to equality, diversity and inclusion among our workforce. You are encouraged to apply even if your experience doesn't precisely match the job description. We encourage candidates of all backgrounds and identities, and particularly welcome those from under-represented groups. Applications will close on 5 May 2025. As a Retail Duty Manager, you will be the operational manager for the Shop and online Shop. You will ensure that the Retail Services team provide exceptional standards of customer experience, that all Japan House London guests are welcomed warmly, encouraged to learn about and enjoy their shopping experience in the Shop and Stand. You will motivate the Retail Services team and maintain a positive work atmosphere, helping to ensure retail revenue targets and team KPIs are met. You will be the escalation point for customer queries in The Shop and you will also coach and lead the team on the Shop floor, role modelling our service standards, behaviours and values. You will support the security presence in all the Shop public spaces and ensure that the Health and Safety Policy is adhered to. This includes managing visitor flow, being alert to potential hazards, and responding to a variety of needs. KEY DUTIES Retail Experience Manage and motivate the Retail Experience Assistants (REA) team to ensure a focus on customer service and selling to achieve targets Lead by example, ensuring the Values of Japan House London are embedded and upheld within the REA team Stay up to date about product lines and ensure REA team members undertake product training. Stay up to date with and ensure REA team members promote all Japan House London facilities, exhibitions and events Lead in driving sales and providing feedback to REA team members to improve productivity, customer service Maintain the JHL aesthetic and a refined shopping environment, ensuring excellent execution and maintenance of retail displays across The Shop. Assist with setting up visual displays in Shop, booths and windows. Shop and Online Shop Operations Carry out daily operational checklists to ensure efficient and safe operation of retail environment and team Ensure products are replenished and well-presented across retail spaces Plan and provide a daily schedule to ensure appropriate staffing levels throughout the day. Provide the REA team with a morning briefing and handover briefing at the beginning and end of both shifts Handle on-site and online customer inquiries, complaints, refunds, and exchanges. Support the operational implementation of any Shop promotions or experiences on the Shop floor. Liaise with the cleaning and maintenance teams to ensure all retail areas are pristinely presented at all times Team Management Provide daily supervision of REA team members to ensure operational requirements are met Train the REA team on the operational functionality of retail systems Train the REA team on retail operational processes ensuring these processes are followed at all times Line manage members of the REA team including 1 to 1s, reviews, disciplinaries and holiday requests Health, Safety & Security Ensure that all REAs in the team complete induction and compliance training Ensure accident and incident reporting procedures are understood and complied with by the REA Team Support front-of-house security and safety and liaise with the security team according to procedures Assisting in evacuation during an emergency, and ensure the safety of visitors and colleagues Ensure that the Shop, including back of house areas, are always fully compliant with trading standards legislation, health & safety legislation, fire and security standards and any other legal requirements As an employee of Japan H.L. Limited, Under Section 7 of the Health and Safety at Work etc. Act 1974 be responsible for your personal safety and that of all personnel under your authority, including others who may be affected by the Company's activities. Additionally, you must also co-operate with the Company to enable it to discharge its own responsibilities successfully Skills, Knowledge & Experience Essential Over 3 years' experience in retail management (in high-end retail) including team management experience Bachelor's degree or equivalent Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training beneficial Experience of working in a managerial or duty manager role in a high-end retail sales focussed brand setting Experience in and ability to lead and motivate a FOH team Excellent interpersonal skills and lead by example to ensure a welcoming customer experience Know how to resolve incidents and resolve customer complaints to a satisfactory outcome A sensitivity to and understanding of Japan and Japanese cultures Proficiency in using EPOS and other retail related systems Good level of proficiency of all MS Office suite systems Exceptional attention to detail and focus Effective collaborator, able to work with colleagues across the organisation Ability to create a climate where professional learning and personal growth are actively encouraged and valued Excellent written and spoken English, proficient to high business language standard is essential Exceptional standard of customer service through well-established and effective communication skills Ability to multi-task and prioritize work, whilst paying attention to detail Strong organizational, planning, and problem-solving skills and excellent time management skills. Desirable Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training Experience of visual merchandising Other language skills, including Japanese, would be advantageous Work Environment Most duties carried out in Japan House London public spaces. Approximately 80% of duties will be carried out on the Shop floor and approximately 20% will be administrative related duties. Standard hours are 8 per day Rolling rota will include weekends and evenings, and Bank Holidays when the venue is open Holidays requests may be restricted during the December in the peak Christmas trading period Additional after-hours project and event-related work may be required. Benefits
Jun 26, 2025
Full time
Key Responsibilities Japan House London is committed to equality, diversity and inclusion among our workforce. You are encouraged to apply even if your experience doesn't precisely match the job description. We encourage candidates of all backgrounds and identities, and particularly welcome those from under-represented groups. Applications will close on 5 May 2025. As a Retail Duty Manager, you will be the operational manager for the Shop and online Shop. You will ensure that the Retail Services team provide exceptional standards of customer experience, that all Japan House London guests are welcomed warmly, encouraged to learn about and enjoy their shopping experience in the Shop and Stand. You will motivate the Retail Services team and maintain a positive work atmosphere, helping to ensure retail revenue targets and team KPIs are met. You will be the escalation point for customer queries in The Shop and you will also coach and lead the team on the Shop floor, role modelling our service standards, behaviours and values. You will support the security presence in all the Shop public spaces and ensure that the Health and Safety Policy is adhered to. This includes managing visitor flow, being alert to potential hazards, and responding to a variety of needs. KEY DUTIES Retail Experience Manage and motivate the Retail Experience Assistants (REA) team to ensure a focus on customer service and selling to achieve targets Lead by example, ensuring the Values of Japan House London are embedded and upheld within the REA team Stay up to date about product lines and ensure REA team members undertake product training. Stay up to date with and ensure REA team members promote all Japan House London facilities, exhibitions and events Lead in driving sales and providing feedback to REA team members to improve productivity, customer service Maintain the JHL aesthetic and a refined shopping environment, ensuring excellent execution and maintenance of retail displays across The Shop. Assist with setting up visual displays in Shop, booths and windows. Shop and Online Shop Operations Carry out daily operational checklists to ensure efficient and safe operation of retail environment and team Ensure products are replenished and well-presented across retail spaces Plan and provide a daily schedule to ensure appropriate staffing levels throughout the day. Provide the REA team with a morning briefing and handover briefing at the beginning and end of both shifts Handle on-site and online customer inquiries, complaints, refunds, and exchanges. Support the operational implementation of any Shop promotions or experiences on the Shop floor. Liaise with the cleaning and maintenance teams to ensure all retail areas are pristinely presented at all times Team Management Provide daily supervision of REA team members to ensure operational requirements are met Train the REA team on the operational functionality of retail systems Train the REA team on retail operational processes ensuring these processes are followed at all times Line manage members of the REA team including 1 to 1s, reviews, disciplinaries and holiday requests Health, Safety & Security Ensure that all REAs in the team complete induction and compliance training Ensure accident and incident reporting procedures are understood and complied with by the REA Team Support front-of-house security and safety and liaise with the security team according to procedures Assisting in evacuation during an emergency, and ensure the safety of visitors and colleagues Ensure that the Shop, including back of house areas, are always fully compliant with trading standards legislation, health & safety legislation, fire and security standards and any other legal requirements As an employee of Japan H.L. Limited, Under Section 7 of the Health and Safety at Work etc. Act 1974 be responsible for your personal safety and that of all personnel under your authority, including others who may be affected by the Company's activities. Additionally, you must also co-operate with the Company to enable it to discharge its own responsibilities successfully Skills, Knowledge & Experience Essential Over 3 years' experience in retail management (in high-end retail) including team management experience Bachelor's degree or equivalent Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training beneficial Experience of working in a managerial or duty manager role in a high-end retail sales focussed brand setting Experience in and ability to lead and motivate a FOH team Excellent interpersonal skills and lead by example to ensure a welcoming customer experience Know how to resolve incidents and resolve customer complaints to a satisfactory outcome A sensitivity to and understanding of Japan and Japanese cultures Proficiency in using EPOS and other retail related systems Good level of proficiency of all MS Office suite systems Exceptional attention to detail and focus Effective collaborator, able to work with colleagues across the organisation Ability to create a climate where professional learning and personal growth are actively encouraged and valued Excellent written and spoken English, proficient to high business language standard is essential Exceptional standard of customer service through well-established and effective communication skills Ability to multi-task and prioritize work, whilst paying attention to detail Strong organizational, planning, and problem-solving skills and excellent time management skills. Desirable Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training Experience of visual merchandising Other language skills, including Japanese, would be advantageous Work Environment Most duties carried out in Japan House London public spaces. Approximately 80% of duties will be carried out on the Shop floor and approximately 20% will be administrative related duties. Standard hours are 8 per day Rolling rota will include weekends and evenings, and Bank Holidays when the venue is open Holidays requests may be restricted during the December in the peak Christmas trading period Additional after-hours project and event-related work may be required. Benefits
Position: Retail Duty Manager Salary: GBP 32K - 34K Location: London Hours: Full time, with occasional out-of-hours requirement PURPOSE OF THE ROLE Retail Duty Managers are the operational managers for the Retail Shop and online Shop. As a Retail Duty Manager, you will have the responsibility to ensure the Retail Experience team provides exceptional standards of customer experience. You will manage the Retail Experience team to welcome all guests to London warmly, encouraging visitors to learn about and enjoy their shopping experience in the Shop and Stand and enable them to experience Japanese cultures through the retail products. You will motivate the Retail Experience team to maintain a positive work atmosphere, helping to ensure retail revenue targets and team KPIs are met. You will be the escalation point for customer queries in The Shop and you will also coach and lead the team on the Shop floor, role modelling our service standards, behaviours and values. You will support the security presence in all the Shop public spaces and ensure that the Health and Safety Policy is adhered to. This includes managing visitor flow, being alert to potential hazards, and responding to a variety of needs. KEY DUTIES Retail Experience Manage and motivate the REA team to ensure a focus on customer service and selling to achieve targets. Lead by example, ensuring the Values of the company are embedded and upheld within the REA team. Stay up to date about product lines and ensure REA team members undertake product training. Stay up to date with and ensure REA team promotes all the shop facilities, exhibitions, and events. Lead in driving sales and providing feedback to REA team to improve productivity and customer service. Maintain a Japanese aesthetic and refined shopping environment, ensuring excellent execution and maintenance of retail displays across The Shop and assist with setting up visual displays in Shop, booths, and windows. Shop and Online Shop Operations Carry out daily operational checklists to ensure efficient and safe operation of retail environment and team. Ensure products are replenished and well-presented across retail spaces. Plan and provide a daily schedule to ensure appropriate staffing levels throughout the day. Provide the REA team with a morning briefing and handover briefing at the beginning and end of both shifts. Handle on-site and online customer inquiries, complaints, refunds, and exchanges. Support the operational implementation of any Shop promotions or experiences on the Shop floor. Liaise with the cleaning and maintenance teams to ensure all retail areas are pristinely presented at all times. Team Management Provide daily supervision of REA team to ensure operational requirements are met. Train the REA team on the operational functionality of retail systems. Train the REA team on retail operational processes ensuring these processes are followed at all times. Line manage members of the REA team including 1 to 1s, reviews, disciplinaries, and holiday requests. Health, Safety & Security Ensure that all REAs in the team complete induction and compliance training. Ensure accident and incident reporting procedures are understood and complied with by REA Team. Support front-of-house security and safety and liaise with the security team according to procedures. Assisting in evacuation during an emergency, and ensure the safety of visitors and colleagues. Ensure that the Shop, including back of house areas, are always fully compliant with trading standards legislation, health & safety legislation, fire and security standards, and any other legal requirements. KEY RELATIONSHIPS Internal Retail Services Manager Retail Duty Managers Executive Director Merchandising Team Retail Marketing team Visitor Experience team Retail Finance Team Operations Team External Third-party contractors for cleaning and security QUALIFICATIONS & EXPERIENCE Essential Over 3 years' experience in retail management (in high-end retail) including team management experience. Bachelor's degree or equivalent. Experience of working in a managerial or duty manager role in a high-end retail sales focused brand setting. Experience in and ability to lead and motivate a FOH team. Excellent interpersonal skills and lead by example to ensure a welcoming customer experience. Know how to resolve incidents and resolve customer complaints to a satisfactory outcome. A sensitivity to and understanding of Japan and Japanese cultures. Proficiency in using EPOS and other retail related systems. Good level of proficiency of all MS Office suite systems. Exceptional attention to detail and focus. Effective collaborator, able to work with colleagues across the organisation. Ability to create a climate where professional learning and personal growth are actively encouraged and valued. Excellent written and spoken English, proficient to high business language standard. Exceptional standard of customer service through well-established and effective communication skills. Ability to multi-task and prioritize work, whilst paying attention to detail. Strong organizational, planning, and problem-solving skills and excellent time management skills. Desirable Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training beneficial. Experience of visual merchandising advantageous. Other language skills, including Japanese, would be advantageous. WORK ENVIRONMENT Most duties carried out in the company public spaces. Approximately 80% of duties will be carried out on the Shop floor duties and approximately 20% will be administrative related duties. Standard hours are 8 per day. Rolling rota will include weekends and evenings, and Bank Holidays when the venue is open. Holidays requests may be restricted during December in the peak Christmas trading period. Additional after-hours project and event-related work may be required. BENEFITS Generous holiday allowance - up to 36 days per year inclusive of public and bank holidays. Group life insurance scheme. Remote GP service including access to physiotherapy, mental health support and wellbeing advice. Cycle to work scheme. Employee discount for Shop. Candidate must have the right to work in the UK as the company does not provide visa sponsorship.
Jun 21, 2025
Full time
Position: Retail Duty Manager Salary: GBP 32K - 34K Location: London Hours: Full time, with occasional out-of-hours requirement PURPOSE OF THE ROLE Retail Duty Managers are the operational managers for the Retail Shop and online Shop. As a Retail Duty Manager, you will have the responsibility to ensure the Retail Experience team provides exceptional standards of customer experience. You will manage the Retail Experience team to welcome all guests to London warmly, encouraging visitors to learn about and enjoy their shopping experience in the Shop and Stand and enable them to experience Japanese cultures through the retail products. You will motivate the Retail Experience team to maintain a positive work atmosphere, helping to ensure retail revenue targets and team KPIs are met. You will be the escalation point for customer queries in The Shop and you will also coach and lead the team on the Shop floor, role modelling our service standards, behaviours and values. You will support the security presence in all the Shop public spaces and ensure that the Health and Safety Policy is adhered to. This includes managing visitor flow, being alert to potential hazards, and responding to a variety of needs. KEY DUTIES Retail Experience Manage and motivate the REA team to ensure a focus on customer service and selling to achieve targets. Lead by example, ensuring the Values of the company are embedded and upheld within the REA team. Stay up to date about product lines and ensure REA team members undertake product training. Stay up to date with and ensure REA team promotes all the shop facilities, exhibitions, and events. Lead in driving sales and providing feedback to REA team to improve productivity and customer service. Maintain a Japanese aesthetic and refined shopping environment, ensuring excellent execution and maintenance of retail displays across The Shop and assist with setting up visual displays in Shop, booths, and windows. Shop and Online Shop Operations Carry out daily operational checklists to ensure efficient and safe operation of retail environment and team. Ensure products are replenished and well-presented across retail spaces. Plan and provide a daily schedule to ensure appropriate staffing levels throughout the day. Provide the REA team with a morning briefing and handover briefing at the beginning and end of both shifts. Handle on-site and online customer inquiries, complaints, refunds, and exchanges. Support the operational implementation of any Shop promotions or experiences on the Shop floor. Liaise with the cleaning and maintenance teams to ensure all retail areas are pristinely presented at all times. Team Management Provide daily supervision of REA team to ensure operational requirements are met. Train the REA team on the operational functionality of retail systems. Train the REA team on retail operational processes ensuring these processes are followed at all times. Line manage members of the REA team including 1 to 1s, reviews, disciplinaries, and holiday requests. Health, Safety & Security Ensure that all REAs in the team complete induction and compliance training. Ensure accident and incident reporting procedures are understood and complied with by REA Team. Support front-of-house security and safety and liaise with the security team according to procedures. Assisting in evacuation during an emergency, and ensure the safety of visitors and colleagues. Ensure that the Shop, including back of house areas, are always fully compliant with trading standards legislation, health & safety legislation, fire and security standards, and any other legal requirements. KEY RELATIONSHIPS Internal Retail Services Manager Retail Duty Managers Executive Director Merchandising Team Retail Marketing team Visitor Experience team Retail Finance Team Operations Team External Third-party contractors for cleaning and security QUALIFICATIONS & EXPERIENCE Essential Over 3 years' experience in retail management (in high-end retail) including team management experience. Bachelor's degree or equivalent. Experience of working in a managerial or duty manager role in a high-end retail sales focused brand setting. Experience in and ability to lead and motivate a FOH team. Excellent interpersonal skills and lead by example to ensure a welcoming customer experience. Know how to resolve incidents and resolve customer complaints to a satisfactory outcome. A sensitivity to and understanding of Japan and Japanese cultures. Proficiency in using EPOS and other retail related systems. Good level of proficiency of all MS Office suite systems. Exceptional attention to detail and focus. Effective collaborator, able to work with colleagues across the organisation. Ability to create a climate where professional learning and personal growth are actively encouraged and valued. Excellent written and spoken English, proficient to high business language standard. Exceptional standard of customer service through well-established and effective communication skills. Ability to multi-task and prioritize work, whilst paying attention to detail. Strong organizational, planning, and problem-solving skills and excellent time management skills. Desirable Other relevant training, licences and certification are advantageous including First Aid, Food Hygiene, Health & Safety and Fire warden training beneficial. Experience of visual merchandising advantageous. Other language skills, including Japanese, would be advantageous. WORK ENVIRONMENT Most duties carried out in the company public spaces. Approximately 80% of duties will be carried out on the Shop floor duties and approximately 20% will be administrative related duties. Standard hours are 8 per day. Rolling rota will include weekends and evenings, and Bank Holidays when the venue is open. Holidays requests may be restricted during December in the peak Christmas trading period. Additional after-hours project and event-related work may be required. BENEFITS Generous holiday allowance - up to 36 days per year inclusive of public and bank holidays. Group life insurance scheme. Remote GP service including access to physiotherapy, mental health support and wellbeing advice. Cycle to work scheme. Employee discount for Shop. Candidate must have the right to work in the UK as the company does not provide visa sponsorship.
University of Massachusetts Medical School
Shrewsbury, Shropshire
Explore the Possibilities and Advance with Us. You can view all open jobs by clicking here or use the following search form to find jobs that suit your specific career interests. Sr Director, Advancement Administration Job Number: 8 Category: Advancement Location: Shrewsbury, MA Shift: Day Exempt/Non-Exempt: Exempt Business Unit: UMass Chan Medical School Department: School - Adv-Executive Office - W400100 Job Type: Full-Time Salary Grade: 48 Union Code: Non Union Position -W60- Non Unit Professional Num. Openings: 1 Post Date: May 23, 2025 GENERAL SUMMARY OF POSITION: Reporting to the Vice Chancellor for Advancement, the Senior Director of Advancement Administration & Finance serves as the lead administrative officer for a fast-paced, high-functioning Advancement department that raises $50 million annually from a variety of constituency groups. This position is a member of the senior management team in the Advancement Office and is responsible for leading administrative and financial operations, human resources, information technology, donor records, and gift entry. Working under the guidance of the Vice Chancellor for Advancement, this position oversees budget development, departmental financial planning and management, gift accounting and records, business analysis, compliance, personnel administration, procurement, and space and property management. MAJOR RESPONSIBILITIES: Provide direct financial oversight and administrative management of a 25-person Advancement Office within UMass Chan Medical School that raises at least $50 million annually from individuals, corporations, and foundations across the globe. Manage a team that includes an Associate Director, Manager-Gift Processing & Data Analysis, and a Database Analyst. Establish annual performance goals for staff and conduct regular performance evaluations. Serve as a member of the Advancement Senior Leadership Team. Work collaboratively to implement the vision and strategic plan/goals of the Advancement Office with various departments. Manage the implementation of a new Advancement CRM in collaboration with the Database Analyst and UMass Foundation. Develop and administer the budget for the Advancement Office. Manage all aspects of human resources, including onboarding, exit processes, recruitment, professional development, and performance evaluations. Liaise with UMass Chan HR and related organizations. Serve as liaison to UMass Chans Office of Financial Services and Grants and Contracts Administration. Interact regularly with the UMass Foundation and the UMass Presidents Office regarding trustee reporting, endowment, ad hoc reporting, and database/software management. Oversee procurement of office services, supplies, equipment, and property management, including contracts and inventories. Engage with university donors and friends, maintaining high standards of fiscal responsibility, data integrity, and customer service. Oversee facilities planning and utilization, ensuring resources support the advancement program. Manage gift processing and financial functions, establishing priorities, policies, and procedures. Ensure accuracy and timeliness of donor and gift records, complying with policies, IRS regulations, and industry standards. Participate in university task forces, advisory committees, and councils as needed. Perform other duties as assigned. REQUIRED QUALIFICATIONS: 10+ years of advancement or related experience, including management experience. Knowledge of non-profit fundraising, especially in complex environments like large medical or higher education organizations. Proven management skills, including supervision and delegation. Experience with budget management. Ability to work under pressure in a fast-paced setting. Experience with Advancement CRMs; Salesforce and Peoplesoft experience is a plus. Strong conceptual, problem-solving, attention to detail, and task completion skills. Ability to recruit, mentor, and develop staff. Understanding of confidentiality requirements. Ability to interact effectively with internal and external constituencies. Excellent interpersonal, verbal, and written communication skills, with sound judgment. Diplomatic negotiation skills. Ability to handle multiple tasks efficiently. Results-oriented team player. Flexibility to work some nights and weekends as needed. Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams. UMass Chan Medical School was among 23 companies recognized as 2023 "DEI champions" by The Boston Globe. Named a U.S. News & World Report "2023 BEST MEDICAL GRAD SCHOOL" for Primary Care and Research.
Jun 21, 2025
Full time
Explore the Possibilities and Advance with Us. You can view all open jobs by clicking here or use the following search form to find jobs that suit your specific career interests. Sr Director, Advancement Administration Job Number: 8 Category: Advancement Location: Shrewsbury, MA Shift: Day Exempt/Non-Exempt: Exempt Business Unit: UMass Chan Medical School Department: School - Adv-Executive Office - W400100 Job Type: Full-Time Salary Grade: 48 Union Code: Non Union Position -W60- Non Unit Professional Num. Openings: 1 Post Date: May 23, 2025 GENERAL SUMMARY OF POSITION: Reporting to the Vice Chancellor for Advancement, the Senior Director of Advancement Administration & Finance serves as the lead administrative officer for a fast-paced, high-functioning Advancement department that raises $50 million annually from a variety of constituency groups. This position is a member of the senior management team in the Advancement Office and is responsible for leading administrative and financial operations, human resources, information technology, donor records, and gift entry. Working under the guidance of the Vice Chancellor for Advancement, this position oversees budget development, departmental financial planning and management, gift accounting and records, business analysis, compliance, personnel administration, procurement, and space and property management. MAJOR RESPONSIBILITIES: Provide direct financial oversight and administrative management of a 25-person Advancement Office within UMass Chan Medical School that raises at least $50 million annually from individuals, corporations, and foundations across the globe. Manage a team that includes an Associate Director, Manager-Gift Processing & Data Analysis, and a Database Analyst. Establish annual performance goals for staff and conduct regular performance evaluations. Serve as a member of the Advancement Senior Leadership Team. Work collaboratively to implement the vision and strategic plan/goals of the Advancement Office with various departments. Manage the implementation of a new Advancement CRM in collaboration with the Database Analyst and UMass Foundation. Develop and administer the budget for the Advancement Office. Manage all aspects of human resources, including onboarding, exit processes, recruitment, professional development, and performance evaluations. Liaise with UMass Chan HR and related organizations. Serve as liaison to UMass Chans Office of Financial Services and Grants and Contracts Administration. Interact regularly with the UMass Foundation and the UMass Presidents Office regarding trustee reporting, endowment, ad hoc reporting, and database/software management. Oversee procurement of office services, supplies, equipment, and property management, including contracts and inventories. Engage with university donors and friends, maintaining high standards of fiscal responsibility, data integrity, and customer service. Oversee facilities planning and utilization, ensuring resources support the advancement program. Manage gift processing and financial functions, establishing priorities, policies, and procedures. Ensure accuracy and timeliness of donor and gift records, complying with policies, IRS regulations, and industry standards. Participate in university task forces, advisory committees, and councils as needed. Perform other duties as assigned. REQUIRED QUALIFICATIONS: 10+ years of advancement or related experience, including management experience. Knowledge of non-profit fundraising, especially in complex environments like large medical or higher education organizations. Proven management skills, including supervision and delegation. Experience with budget management. Ability to work under pressure in a fast-paced setting. Experience with Advancement CRMs; Salesforce and Peoplesoft experience is a plus. Strong conceptual, problem-solving, attention to detail, and task completion skills. Ability to recruit, mentor, and develop staff. Understanding of confidentiality requirements. Ability to interact effectively with internal and external constituencies. Excellent interpersonal, verbal, and written communication skills, with sound judgment. Diplomatic negotiation skills. Ability to handle multiple tasks efficiently. Results-oriented team player. Flexibility to work some nights and weekends as needed. Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Teams. UMass Chan Medical School was among 23 companies recognized as 2023 "DEI champions" by The Boston Globe. Named a U.S. News & World Report "2023 BEST MEDICAL GRAD SCHOOL" for Primary Care and Research.
Interaction Recruitment Senior Commercial Manager Needed for our Cambridge Office Excellent Salary (Attractive Salary DOE + superb bonus, car/car allowance + incentives Another Recruitment role being advertised right? We're hiring but many agencies are hiring! Why Interaction Recruitment? We are one of the UK's fastest growing independent recruitment businesses, operating through a growing network of 30 locations nationwide. Our consultants and leadership are fully contactable and approachable, whenever clients need to speak to us, they can. Our clients know who we are and that we are immediately available to help. Our specialisms are managed and delivered by individuals with hands-on expertise. This means that they fully understand their specific market, whilst ensuring our clients goals, brand and beliefs are respected at all times, whilst providing an excellent service to our registered candidates. Established in 1986 and growing every year since, we constantly strive to be the very best in the recruitment profession; now one of the largest privately owned independent recruitment companies in the country. Our Commitment to Excellence in Recruitment remains at the heart of our philosophy, operations and goals. Have I got your attention? As a result of continued growth, we're looking for an experienced Senior Recruitment Manager, ideally with knowledge of working within the local area and who is passionate about providing a professional service and contribute to our continued growth. You must have drive and desire to succeed whilst growing and developing your network of clients and candidates based from our centrally located Cambridge Office. Our long-established branch based in Cambridge has a highly experienced team who recruit for many specialist areas, including Technical and Engineering, Driving, Industrial, Commercial, Catering and Finance. You would be working with some of the best the local area has to offer, so this is an excellent opportunity for someone to develop the business in a supportive and friendly environment. What's on Offer? Basic Salary depending on experience Company Car or Car Allowance Market leading uncapped commission structure - monthly bonuses plus other incentives based on performance Parking space paid for by Interaction in the city centre that you can also use on evenings and weekends! Help to Buy Scheme (First time buyers) after qualifying period Career pathway and excellent training Key Responsibilities: This is a sales role - you will Identify, follow up and convert leads to generate new business Have excellent negotiation skills to increase revenue Carry out canvassing in order to find our fantastic candidates their next role The role will include telemarketing, market research, e-mail shots, visiting clients Be a relationship builder to strengthen lasting client relationships Managing the full 360 recruitment cycle Responsible for growth of your team Manage and maintain candidate's Guiding candidates through the process of their application Posting jobs ads, CV screening Skills/Experience Required: Previous experience in a sales/business development role is essential, combined with a real hunger to succeed You may already be a consultant looking for an opportunity for personal growth, and to grow a team The ambition to drive the business upwards in a positive manner - be results orientated Have excellent verbal and written communication skills Ability to work to tight deadlines Full driving licence would be essential If you are interested we would like to hear from you, please either click apply now or feel free to call Jean Lenton on (phone number removed) for a confidential chat INDCMB
Jun 16, 2025
Full time
Interaction Recruitment Senior Commercial Manager Needed for our Cambridge Office Excellent Salary (Attractive Salary DOE + superb bonus, car/car allowance + incentives Another Recruitment role being advertised right? We're hiring but many agencies are hiring! Why Interaction Recruitment? We are one of the UK's fastest growing independent recruitment businesses, operating through a growing network of 30 locations nationwide. Our consultants and leadership are fully contactable and approachable, whenever clients need to speak to us, they can. Our clients know who we are and that we are immediately available to help. Our specialisms are managed and delivered by individuals with hands-on expertise. This means that they fully understand their specific market, whilst ensuring our clients goals, brand and beliefs are respected at all times, whilst providing an excellent service to our registered candidates. Established in 1986 and growing every year since, we constantly strive to be the very best in the recruitment profession; now one of the largest privately owned independent recruitment companies in the country. Our Commitment to Excellence in Recruitment remains at the heart of our philosophy, operations and goals. Have I got your attention? As a result of continued growth, we're looking for an experienced Senior Recruitment Manager, ideally with knowledge of working within the local area and who is passionate about providing a professional service and contribute to our continued growth. You must have drive and desire to succeed whilst growing and developing your network of clients and candidates based from our centrally located Cambridge Office. Our long-established branch based in Cambridge has a highly experienced team who recruit for many specialist areas, including Technical and Engineering, Driving, Industrial, Commercial, Catering and Finance. You would be working with some of the best the local area has to offer, so this is an excellent opportunity for someone to develop the business in a supportive and friendly environment. What's on Offer? Basic Salary depending on experience Company Car or Car Allowance Market leading uncapped commission structure - monthly bonuses plus other incentives based on performance Parking space paid for by Interaction in the city centre that you can also use on evenings and weekends! Help to Buy Scheme (First time buyers) after qualifying period Career pathway and excellent training Key Responsibilities: This is a sales role - you will Identify, follow up and convert leads to generate new business Have excellent negotiation skills to increase revenue Carry out canvassing in order to find our fantastic candidates their next role The role will include telemarketing, market research, e-mail shots, visiting clients Be a relationship builder to strengthen lasting client relationships Managing the full 360 recruitment cycle Responsible for growth of your team Manage and maintain candidate's Guiding candidates through the process of their application Posting jobs ads, CV screening Skills/Experience Required: Previous experience in a sales/business development role is essential, combined with a real hunger to succeed You may already be a consultant looking for an opportunity for personal growth, and to grow a team The ambition to drive the business upwards in a positive manner - be results orientated Have excellent verbal and written communication skills Ability to work to tight deadlines Full driving licence would be essential If you are interested we would like to hear from you, please either click apply now or feel free to call Jean Lenton on (phone number removed) for a confidential chat INDCMB
The Events and Catering Coordinator will facilitate the coordination of the College s calendar of events and will assist with the delivery and record keeping of catering and event services (external and internal) within the College alongside the permanent Events and Conference Co-ordinator. This is a 1 year fixed term contract and your working hours would be 20 per week. This role will also involve providing administrative support to internal and external dinners, working closely within the catering and events team. Reporting to, and working closely with, the Head of Catering, the Events and Catering Co-ordinator will ensure the timely and effective processing of information relating to event and catering operations, from initial point of enquiry to final invoicing. They will work as part of a team to ensure that the College provides a consistently excellent standard of catering and hospitality service. Key responsibilities Provide administrative support for the Kitchen and Front of House teams; printing menus, signage, responding to emails and carrying out administrative projects and arrangements as required. Assist in administration required for internal and external events, including conferences, alumni events, and academic ceremonies. Carry out show rounds of the facilities and have detailed information to hand to answer questions. Produce marketing material for the college catering and events Instagram account Handle enquiries and room bookings for College spaces. Add monthly internal and external charges to the invoicing tracker for events and catering. Work collaboratively with the Catering team, ensuring the effective communication of all details relating to events involving hospitality. Liaise with relevant departments over bookings, timings, diets plans, IT, AV and all other details of events to ensure a smooth delivery. Process enquiries (external and Internal). To prepare quotations for events, follow up to the point of confirmation, billing and feedback. Assist in producing and maintaining of sources of information on the website/intranet and in publications. Supporting the Head Chef and Food and Beverage Manager with the admin associated with stock taking of the college kitchen, pantry, wine cellar and bar. This includes ensuring the stock spreadsheets are kept up to date and all stock movement is accounted for. Customer focussed approach to all events and conferences, including initial response to any queries. Other Responsibilities Covering for the permanent Events and Conference Coordinator when required. Maintain information on databases, run standard reports and support updating pricing and promotions on tills as required, including supporting Epos/Mercury or similar bookings. Comply with the college s policies and procedures including Health and Safety policies. The position may require the post holder to work outside normal office hours from time to time. Day-to-day management of Epos or other similar catering software individual and collective data uploads, management reports, finance reports, till operations, fault reporting and feedback. Training will be provided. This aspect of the job will be supported by other colleagues in the Catering and Events department. Maintain, order, and issue any events stationery, office supplies and equipment. Assisting the Food and Beverage Manager and Head Chef with rostering when required. Co-ordinate payroll documentation for all catering departments, including casual and agency workers into HR system Occasionally working across departments for supporting other teams within reason Essential Sound administrative and organisational experience, particularly within conferences and events is preferable Proven ability to accept responsibility and the self-motivation to see a project through to completion Excellent written and interpersonal skills Meticulously accurate worker with good attention to detail Understanding and experience of catering Ability to work independently and flexibly as a member of a small team Ability to work under pressure Effective communicator and problem solver Flexible and able to work occasional evenings and weekends IT literacy including Microsoft Office Desirable A background in hospitality or the events industry Flexible and able to work occasional evenings and weekends Knowledge of Instagram Events sales experience INDL
Mar 08, 2025
Contractor
The Events and Catering Coordinator will facilitate the coordination of the College s calendar of events and will assist with the delivery and record keeping of catering and event services (external and internal) within the College alongside the permanent Events and Conference Co-ordinator. This is a 1 year fixed term contract and your working hours would be 20 per week. This role will also involve providing administrative support to internal and external dinners, working closely within the catering and events team. Reporting to, and working closely with, the Head of Catering, the Events and Catering Co-ordinator will ensure the timely and effective processing of information relating to event and catering operations, from initial point of enquiry to final invoicing. They will work as part of a team to ensure that the College provides a consistently excellent standard of catering and hospitality service. Key responsibilities Provide administrative support for the Kitchen and Front of House teams; printing menus, signage, responding to emails and carrying out administrative projects and arrangements as required. Assist in administration required for internal and external events, including conferences, alumni events, and academic ceremonies. Carry out show rounds of the facilities and have detailed information to hand to answer questions. Produce marketing material for the college catering and events Instagram account Handle enquiries and room bookings for College spaces. Add monthly internal and external charges to the invoicing tracker for events and catering. Work collaboratively with the Catering team, ensuring the effective communication of all details relating to events involving hospitality. Liaise with relevant departments over bookings, timings, diets plans, IT, AV and all other details of events to ensure a smooth delivery. Process enquiries (external and Internal). To prepare quotations for events, follow up to the point of confirmation, billing and feedback. Assist in producing and maintaining of sources of information on the website/intranet and in publications. Supporting the Head Chef and Food and Beverage Manager with the admin associated with stock taking of the college kitchen, pantry, wine cellar and bar. This includes ensuring the stock spreadsheets are kept up to date and all stock movement is accounted for. Customer focussed approach to all events and conferences, including initial response to any queries. Other Responsibilities Covering for the permanent Events and Conference Coordinator when required. Maintain information on databases, run standard reports and support updating pricing and promotions on tills as required, including supporting Epos/Mercury or similar bookings. Comply with the college s policies and procedures including Health and Safety policies. The position may require the post holder to work outside normal office hours from time to time. Day-to-day management of Epos or other similar catering software individual and collective data uploads, management reports, finance reports, till operations, fault reporting and feedback. Training will be provided. This aspect of the job will be supported by other colleagues in the Catering and Events department. Maintain, order, and issue any events stationery, office supplies and equipment. Assisting the Food and Beverage Manager and Head Chef with rostering when required. Co-ordinate payroll documentation for all catering departments, including casual and agency workers into HR system Occasionally working across departments for supporting other teams within reason Essential Sound administrative and organisational experience, particularly within conferences and events is preferable Proven ability to accept responsibility and the self-motivation to see a project through to completion Excellent written and interpersonal skills Meticulously accurate worker with good attention to detail Understanding and experience of catering Ability to work independently and flexibly as a member of a small team Ability to work under pressure Effective communicator and problem solver Flexible and able to work occasional evenings and weekends IT literacy including Microsoft Office Desirable A background in hospitality or the events industry Flexible and able to work occasional evenings and weekends Knowledge of Instagram Events sales experience INDL
About the role Availability Window Shift Pattern: Varies from day to day but are planned in advance Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date. Sun: 22:00 - 07:00 Mon: 22:00 - 07:00 Tue: 22:00 - 07:00 Wed: 22:30 - 07:00 Thu: 22:00 - 06:00 You will be responsible for Becoming a manager in a Tesco Store gives you a driving role in Serving Britain's Shoppers a Little Better Everyday. It's a chance to put your skills, experience and instincts to the test; chasing opportunities, finding better ways of working and getting things just right for our customers. You'll be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together. You'll get to grow your own team - by spotting talent and giving them the feedback and support they need to be their best. We'll look to you to maximise sales, impact and presentation for your department, while making sure everything is safe and compliant, and everyone's in the right place at the right time. This role is what management should be; out of the office and leading from the front - on the store floor with your colleagues and customers. You will need Do you have the attitude, aptitude and aspiration to be a great retail manager? It's a role for those who love retail - but above all we need you to put people at the heart of everything you do. You will be: Talking to colleagues, to share and encourage new ideas and best practice Being warm and welcoming, taking time to recognise and listen to others Building a strong team spirit and a network of relationships that stretches beyond the store Our best and most inspiring leaders have a natural ability to: Looking ahead and seizing opportunities Acting quickly to do what's right for colleagues and customers Thriving on change and leading people through it together Knowing how to be at your best - and exceeding expectations What's in it for you Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. Please note Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. For more information about us please visit
Feb 21, 2025
Full time
About the role Availability Window Shift Pattern: Varies from day to day but are planned in advance Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date. Sun: 22:00 - 07:00 Mon: 22:00 - 07:00 Tue: 22:00 - 07:00 Wed: 22:30 - 07:00 Thu: 22:00 - 06:00 You will be responsible for Becoming a manager in a Tesco Store gives you a driving role in Serving Britain's Shoppers a Little Better Everyday. It's a chance to put your skills, experience and instincts to the test; chasing opportunities, finding better ways of working and getting things just right for our customers. You'll be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together. You'll get to grow your own team - by spotting talent and giving them the feedback and support they need to be their best. We'll look to you to maximise sales, impact and presentation for your department, while making sure everything is safe and compliant, and everyone's in the right place at the right time. This role is what management should be; out of the office and leading from the front - on the store floor with your colleagues and customers. You will need Do you have the attitude, aptitude and aspiration to be a great retail manager? It's a role for those who love retail - but above all we need you to put people at the heart of everything you do. You will be: Talking to colleagues, to share and encourage new ideas and best practice Being warm and welcoming, taking time to recognise and listen to others Building a strong team spirit and a network of relationships that stretches beyond the store Our best and most inspiring leaders have a natural ability to: Looking ahead and seizing opportunities Acting quickly to do what's right for colleagues and customers Thriving on change and leading people through it together Knowing how to be at your best - and exceeding expectations What's in it for you Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. Please note Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. For more information about us please visit
You will need to login before you can apply for a job. Lead Manager Nights - Poole Fleets Corner Extra Sector: Retail and Wholesale Role: Manager Contract Type: Permanent Hours: Full Time About the role Availability Window Days From time To time Tue 22:00 00:00 Wed 22:00 00:00 Thu 22:00 00:00 Fri 22:00 00:00 Sat 22:00 00:00 Shift Pattern: Varies from day to day but are planned in advance. Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please visit the following link; here . Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date. You will be responsible for Becoming a manager in a Tesco store gives you a driving role in Serving Britain's Shoppers a Little Better Every day. As a Lead Manager, you will have your own management team to guide and will often be the most senior colleague in the store, responsible for ensuring the best possible service for our colleagues and customers. It's a chance to put your management skills, experience, and instincts to the test; chasing opportunities, finding better ways of working, and getting things just right for our customers. You'll be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together. You'll get to grow your own team - by spotting talent and giving them the feedback and support they need to be their best. We'll look to you to maximise sales, impact, and presentation for your department while making sure everything is safe and compliant, and everyone's in the right place at the right time. This role is what management should be: out of the office and leading from the front - on the store floor with your colleagues and customers. You will need Do you have the attitude, aptitude, and aspiration to be a great retail manager? It's a role for those who love retail - but above all we need you to put people at the heart of everything you do. You will be: Talking to colleagues, to share and encourage new ideas and best practice Being warm and welcoming, taking time to recognise and listen to others Building a strong team spirit and a network of relationships that stretches beyond the store Our best and most inspiring leaders have a natural ability to: Look ahead and seize opportunities Act quickly to do what's right for colleagues and customers Thrive on change and lead people through it together Know how to be at your best - and exceed expectations What's in it for you Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. Click here to read more about the benefits we have available for our colleagues. About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here . Please note Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here . We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. For more information about us please visit Company Learn more about this company Visit this company's hub to learn about their values, culture, and latest jobs. Create a job alert and receive personalised job recommendations straight to your inbox.
Feb 21, 2025
Full time
You will need to login before you can apply for a job. Lead Manager Nights - Poole Fleets Corner Extra Sector: Retail and Wholesale Role: Manager Contract Type: Permanent Hours: Full Time About the role Availability Window Days From time To time Tue 22:00 00:00 Wed 22:00 00:00 Thu 22:00 00:00 Fri 22:00 00:00 Sat 22:00 00:00 Shift Pattern: Varies from day to day but are planned in advance. Tesco will only recruit individuals who have passed the school leavers age. To find out the school leavers age for your country please visit the following link; here . Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date. You will be responsible for Becoming a manager in a Tesco store gives you a driving role in Serving Britain's Shoppers a Little Better Every day. As a Lead Manager, you will have your own management team to guide and will often be the most senior colleague in the store, responsible for ensuring the best possible service for our colleagues and customers. It's a chance to put your management skills, experience, and instincts to the test; chasing opportunities, finding better ways of working, and getting things just right for our customers. You'll be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together. You'll get to grow your own team - by spotting talent and giving them the feedback and support they need to be their best. We'll look to you to maximise sales, impact, and presentation for your department while making sure everything is safe and compliant, and everyone's in the right place at the right time. This role is what management should be: out of the office and leading from the front - on the store floor with your colleagues and customers. You will need Do you have the attitude, aptitude, and aspiration to be a great retail manager? It's a role for those who love retail - but above all we need you to put people at the heart of everything you do. You will be: Talking to colleagues, to share and encourage new ideas and best practice Being warm and welcoming, taking time to recognise and listen to others Building a strong team spirit and a network of relationships that stretches beyond the store Our best and most inspiring leaders have a natural ability to: Look ahead and seize opportunities Act quickly to do what's right for colleagues and customers Thrive on change and lead people through it together Know how to be at your best - and exceed expectations What's in it for you Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. Click here to read more about the benefits we have available for our colleagues. About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity, and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here . Please note Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here . We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery, and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview. For more information about us please visit Company Learn more about this company Visit this company's hub to learn about their values, culture, and latest jobs. Create a job alert and receive personalised job recommendations straight to your inbox.
The following content displays a map of the jobs location - York Benefits Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. About the role Availability Window Days From time To time Sun 22:00 00:00 Mon 22:00 00:00 Tue 22:00 00:00 Wed 22:30 00:00 Thu 22:00 00:00 Shift Pattern: Varies from day to day but are planned in advance Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date. You will be responsible for Becoming a manager in a Tesco Store gives you a driving role in Serving Britain's Shoppers a Little Better Everyday. It's a chance to put your skills, experience and instincts to the test; chasing opportunities, finding better ways of working and getting things just right for our customers. You'll be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together. You'll get to grow your own team - by spotting talent and giving them the feedback and support they need to be their best. We'll look to you to maximise sales, impact and presentation for your department, while making sure everything is safe and compliant, and everyone's in the right place at the right time. This role is what management should be; out of the office and leading from the front - on the store floor with your colleagues and customers. You will need Do you have the attitude, aptitude and aspiration to be a great retail manager? It's a role for those who love retail - but above all we need you to put people at the heart of everything you do. You will be: Talking to colleagues, to share and encourage new ideas and best practice Being warm and welcoming, taking time to recognise and listen to others Building a strong team spirit and a network of relationships that stretches beyond the store Our best and most inspiring leaders have a natural ability to: Looking ahead and seizing opportunities Acting quickly to do what's right for colleagues and customers Thriving on change and leading people through it together Knowing how to be at your best - and exceeding expectations About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. Please note Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Feb 20, 2025
Full time
The following content displays a map of the jobs location - York Benefits Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. About the role Availability Window Days From time To time Sun 22:00 00:00 Mon 22:00 00:00 Tue 22:00 00:00 Wed 22:30 00:00 Thu 22:00 00:00 Shift Pattern: Varies from day to day but are planned in advance Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date. You will be responsible for Becoming a manager in a Tesco Store gives you a driving role in Serving Britain's Shoppers a Little Better Everyday. It's a chance to put your skills, experience and instincts to the test; chasing opportunities, finding better ways of working and getting things just right for our customers. You'll be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together. You'll get to grow your own team - by spotting talent and giving them the feedback and support they need to be their best. We'll look to you to maximise sales, impact and presentation for your department, while making sure everything is safe and compliant, and everyone's in the right place at the right time. This role is what management should be; out of the office and leading from the front - on the store floor with your colleagues and customers. You will need Do you have the attitude, aptitude and aspiration to be a great retail manager? It's a role for those who love retail - but above all we need you to put people at the heart of everything you do. You will be: Talking to colleagues, to share and encourage new ideas and best practice Being warm and welcoming, taking time to recognise and listen to others Building a strong team spirit and a network of relationships that stretches beyond the store Our best and most inspiring leaders have a natural ability to: Looking ahead and seizing opportunities Acting quickly to do what's right for colleagues and customers Thriving on change and leading people through it together Knowing how to be at your best - and exceeding expectations About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. We're proud to have been accredited Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here. Please note Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please click here. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
VS/7637 Assistant General Manager PBSA Brent Cross £34,000 - £45,000 per annum Hours: 40 hours a week between 8am 5pm or 9am 6pm Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach. As an Assistant General Manager, you will assist your GM to ensure the smooth operation and success of our awesome properties, focusing on safety and sales. Your communication and problem-solving skills will address challenges head-on, acting as the vital link between our team, the client and seamless operations. This role involves more than just managing operations and your team; it s about maintaining safety standards and driving sales. Collaborating with your GM, you'll ensure optimal property performance through effective communication and problem-solving. You will assist your GM in the following: CUSTOMER SERVICE Our residents experience lies at the core of the organisation. Our properties will be filled with residents who not only thrive whilst living with us but become our most enthusiastic cheerleaders. Your mission is to ensure their time with us is an unforgettable and life changing journey. Rebooking and referrals should be effortless. Our current residents should become our natural sales force, driven by an experience that exceeds their expectations. BUILDING MANAGEMENT Ensure 100% compliance with health and safety regulations within your property, fostering a risk-free environment and promoting a positive health and safety culture from all of your team. Assist with continuous improvement initiatives and provide value-added contributions across the property. Assist with asset mobilisation including setting up operational costings, people structures, recruitment, and coordinating a meaningful onboarding experience and smooth handover. Manage an escalation matrix in emergencies and liaise with senior management as appropriate. Collaborate with the wider operations team to maintain consistent performance across properties. Utilise your upbeat, open-minded, and outgoing personality to assist in leading, mentoring, and guiding the team, ensuring smooth operations and welcoming new ideas. Take pride in your role, maintaining high standards within the property and team you manage. YOUR TEAM Assst in leading and inspiring the operational team to perform effectively and efficiently and love where they work. Be an integral part of both the property team. Assist in managing your teams day to day activities, training and people development. Act as a role model by consistently demonstrating company values. Engage with student groups and university partners to drive the business forward and maintain productive relationships. Work closely with support functions as needed to drive collaborative working, operational performance, and revenue maximisation. DELIVER ON INCOME TARGETS Impact revenue maximisation and assist in leading the on-site team toward this shared goal. Your role involves not only achieving full occupancy for the academic years but also exploring solutions to boost summer occupancy and alternative income growth avenues. Keep a vigilant eye on KPIs, driving improvements and taking swift action when needed to achieve a new standard of excellence. Provide market, competitor, and property-level insights to drive our success. KEY SKILLS & CAPABILITIES Customer Service Excellence: Commitment to delivering exceptional customer service, exceeding our residents expectations. Excellent Communicator: Strong skills in both written and oral English, articulating and reinforcing our brand story, values, and behaviours with your team. Problem-Solving Skills: Quick thinking and creative problem-solving capabilities to handle unexpected challenges that arise. Resource Management: Plan, coordinates, and manages internal and external resources to accomplish responsibilities and tasks. Sales Focused: Target-driven with a positive attitude, aiming to exceed KPIs and influence the team positively. Interpersonal Skills: Provides timely feedback and coaching to help teams develop to their maximum potential. Administrative Skills: Proficient in Microsoft programs Outlook, Excel, Word, and PowerPoint. Passion: Has a natural passion and drive to deliver the best experience for our residents. Time Management: Excellent time management skills to prioritise and meet deadlines effectively, even when unexpected issues arise. Confident Communicator: Enjoys engaging with potential and existing residents along with all members of the wider team. EXPERIENCE AND KNOWLEDGE Essential: Experience of working in PBSA, BTR, hospitality or retail as an Assistant Manager Track record of exceptional customer service. Financial responsibility, including managing forecasts, budgets, and P&Ls. Continuous improvement experience. CRM and booking systems. Resilience and adaptability. Cultural diversity awareness. Flexibility in days and hours worked is required, including occasional weekend and evening work in line with our student intake weekends. In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
Feb 20, 2025
Full time
VS/7637 Assistant General Manager PBSA Brent Cross £34,000 - £45,000 per annum Hours: 40 hours a week between 8am 5pm or 9am 6pm Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach. As an Assistant General Manager, you will assist your GM to ensure the smooth operation and success of our awesome properties, focusing on safety and sales. Your communication and problem-solving skills will address challenges head-on, acting as the vital link between our team, the client and seamless operations. This role involves more than just managing operations and your team; it s about maintaining safety standards and driving sales. Collaborating with your GM, you'll ensure optimal property performance through effective communication and problem-solving. You will assist your GM in the following: CUSTOMER SERVICE Our residents experience lies at the core of the organisation. Our properties will be filled with residents who not only thrive whilst living with us but become our most enthusiastic cheerleaders. Your mission is to ensure their time with us is an unforgettable and life changing journey. Rebooking and referrals should be effortless. Our current residents should become our natural sales force, driven by an experience that exceeds their expectations. BUILDING MANAGEMENT Ensure 100% compliance with health and safety regulations within your property, fostering a risk-free environment and promoting a positive health and safety culture from all of your team. Assist with continuous improvement initiatives and provide value-added contributions across the property. Assist with asset mobilisation including setting up operational costings, people structures, recruitment, and coordinating a meaningful onboarding experience and smooth handover. Manage an escalation matrix in emergencies and liaise with senior management as appropriate. Collaborate with the wider operations team to maintain consistent performance across properties. Utilise your upbeat, open-minded, and outgoing personality to assist in leading, mentoring, and guiding the team, ensuring smooth operations and welcoming new ideas. Take pride in your role, maintaining high standards within the property and team you manage. YOUR TEAM Assst in leading and inspiring the operational team to perform effectively and efficiently and love where they work. Be an integral part of both the property team. Assist in managing your teams day to day activities, training and people development. Act as a role model by consistently demonstrating company values. Engage with student groups and university partners to drive the business forward and maintain productive relationships. Work closely with support functions as needed to drive collaborative working, operational performance, and revenue maximisation. DELIVER ON INCOME TARGETS Impact revenue maximisation and assist in leading the on-site team toward this shared goal. Your role involves not only achieving full occupancy for the academic years but also exploring solutions to boost summer occupancy and alternative income growth avenues. Keep a vigilant eye on KPIs, driving improvements and taking swift action when needed to achieve a new standard of excellence. Provide market, competitor, and property-level insights to drive our success. KEY SKILLS & CAPABILITIES Customer Service Excellence: Commitment to delivering exceptional customer service, exceeding our residents expectations. Excellent Communicator: Strong skills in both written and oral English, articulating and reinforcing our brand story, values, and behaviours with your team. Problem-Solving Skills: Quick thinking and creative problem-solving capabilities to handle unexpected challenges that arise. Resource Management: Plan, coordinates, and manages internal and external resources to accomplish responsibilities and tasks. Sales Focused: Target-driven with a positive attitude, aiming to exceed KPIs and influence the team positively. Interpersonal Skills: Provides timely feedback and coaching to help teams develop to their maximum potential. Administrative Skills: Proficient in Microsoft programs Outlook, Excel, Word, and PowerPoint. Passion: Has a natural passion and drive to deliver the best experience for our residents. Time Management: Excellent time management skills to prioritise and meet deadlines effectively, even when unexpected issues arise. Confident Communicator: Enjoys engaging with potential and existing residents along with all members of the wider team. EXPERIENCE AND KNOWLEDGE Essential: Experience of working in PBSA, BTR, hospitality or retail as an Assistant Manager Track record of exceptional customer service. Financial responsibility, including managing forecasts, budgets, and P&Ls. Continuous improvement experience. CRM and booking systems. Resilience and adaptability. Cultural diversity awareness. Flexibility in days and hours worked is required, including occasional weekend and evening work in line with our student intake weekends. In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
VS/7626 General Manager PBSA Liverpool £36,000 - £45,000 Hours: 40 hours a week between 8am 5pm or 9am 6pm Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach. KEY RESPONSIBILITIES As a General Manager, you will ensure the smooth operation and success of our awesome properties, focusing on safety and sales. Your communication and problem-solving skills will address challenges head-on More than just managing operations and your team; it s about maintaining safety standards and driving sales. Collaborating with the Area Manager, you'll ensure optimal property performance through effective communication and problem-solving. CUSTOMER SERVICE Our residents experience lies at the core of the organisation. Our properties will be filled with residents who not only thrive whilst living with us but become our most enthusiastic cheerleaders. Your mission is to ensure their time with us is an unforgettable and life changing journey. Rebooking and referrals should be effortless. Our current residents should become our natural sales force, driven by an experience that exceeds their expectations. BUILDING MANAGEMENT Ensure 100% compliance with health and safety regulations within your property, fostering a risk-free environment and promoting a positive health and safety culture from all of your team. Lead continuous improvement initiatives and provide value-added contributions across the property. Take charge of asset mobilisation including setting up operational costings, people structures, recruitment, and coordinating a meaningful onboarding experience and smooth handover. Manage an escalation matrix in emergencies and liaise with senior management as appropriate. Collaborate with the wider operations team to maintain consistent performance across properties. Utilise your upbeat, open-minded, and outgoing personality to lead, mentor, and guide the team, ensuring smooth operations and welcoming new ideas. Take pride in your role, maintaining high standards within the property and team you manage. YOUR TEAM Lead and inspire the operational team to perform effectively and efficiently and love where they work. Be an integral part of both the property team and the senior operations team. Line manage your Community Manager and the rest of your team on a daily and long-term basis, including conducting regular one-to-ones, appraisals, creating development plans, and managing other aspects of people management as required. Act as a role model by consistently demonstrating company values. Engage with student groups and university partners to drive the business forward and maintain productive relationships. Work closely with support functions as needed to drive collaborative working, operational performance, and revenue maximisation. DELIVER ON INCOME TARGETS Impact revenue maximisation and lead the on-site team toward this shared goal. As a key player, you ll work closely with the Area Manager, marketing agency, Operations Director, and the wider team. Your role involves not only achieving full occupancy for the academic years but also exploring solutions to boost summer occupancy and alternative income growth avenues. Keep a vigilant eye on KPIs, driving improvements and taking swift action when needed to achieve a new standard of excellence. Provide market, competitor, and property-level insights to drive our success. KEY SKILLS & CAPABILITIES Customer Service Excellence: Commitment to delivering exceptional customer service, exceeding our residents expectations. Excellent Communicator: Strong skills in both written and oral English, articulating and reinforcing our brand story, values, and behaviours with your team. Problem-Solving Skills: Quick thinking and creative problem-solving capabilities to handle unexpected challenges that arise. Resource Management: Plan, coordinates, and manages internal and external resources to accomplish responsibilities and tasks. Sales Focused: Target-driven with a positive attitude, aiming to exceed KPIs and influence the team positively. Interpersonal Skills: Provides timely feedback and coaching to help teams develop to their maximum potential. Administrative Skills: Proficient in Microsoft programs Outlook, Excel, Word, and PowerPoint. Passion: Has a natural passion and drive to deliver the best experience for our residents. Time Management: Excellent time management skills to prioritise and meet deadlines effectively, even when unexpected issues arise. Confident Communicator: Enjoys engaging with potential and existing residents along with all members of the wider team. EXPERIENCE AND KNOWLEDGE Essential: Experience of working in PBSA, BTR, hospitality or retail as a General Manager or Operations Manager Track record of exceptional customer service. Financial responsibility, including managing forecasts, budgets, and P&Ls. Continuous improvement experience. CRM and booking systems. Resilience and adaptability. Cultural diversity awareness. Flexibility in days and hours worked is required, including occasional weekend and evening work in line with our student intake weekends. In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
Feb 19, 2025
Full time
VS/7626 General Manager PBSA Liverpool £36,000 - £45,000 Hours: 40 hours a week between 8am 5pm or 9am 6pm Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach. KEY RESPONSIBILITIES As a General Manager, you will ensure the smooth operation and success of our awesome properties, focusing on safety and sales. Your communication and problem-solving skills will address challenges head-on More than just managing operations and your team; it s about maintaining safety standards and driving sales. Collaborating with the Area Manager, you'll ensure optimal property performance through effective communication and problem-solving. CUSTOMER SERVICE Our residents experience lies at the core of the organisation. Our properties will be filled with residents who not only thrive whilst living with us but become our most enthusiastic cheerleaders. Your mission is to ensure their time with us is an unforgettable and life changing journey. Rebooking and referrals should be effortless. Our current residents should become our natural sales force, driven by an experience that exceeds their expectations. BUILDING MANAGEMENT Ensure 100% compliance with health and safety regulations within your property, fostering a risk-free environment and promoting a positive health and safety culture from all of your team. Lead continuous improvement initiatives and provide value-added contributions across the property. Take charge of asset mobilisation including setting up operational costings, people structures, recruitment, and coordinating a meaningful onboarding experience and smooth handover. Manage an escalation matrix in emergencies and liaise with senior management as appropriate. Collaborate with the wider operations team to maintain consistent performance across properties. Utilise your upbeat, open-minded, and outgoing personality to lead, mentor, and guide the team, ensuring smooth operations and welcoming new ideas. Take pride in your role, maintaining high standards within the property and team you manage. YOUR TEAM Lead and inspire the operational team to perform effectively and efficiently and love where they work. Be an integral part of both the property team and the senior operations team. Line manage your Community Manager and the rest of your team on a daily and long-term basis, including conducting regular one-to-ones, appraisals, creating development plans, and managing other aspects of people management as required. Act as a role model by consistently demonstrating company values. Engage with student groups and university partners to drive the business forward and maintain productive relationships. Work closely with support functions as needed to drive collaborative working, operational performance, and revenue maximisation. DELIVER ON INCOME TARGETS Impact revenue maximisation and lead the on-site team toward this shared goal. As a key player, you ll work closely with the Area Manager, marketing agency, Operations Director, and the wider team. Your role involves not only achieving full occupancy for the academic years but also exploring solutions to boost summer occupancy and alternative income growth avenues. Keep a vigilant eye on KPIs, driving improvements and taking swift action when needed to achieve a new standard of excellence. Provide market, competitor, and property-level insights to drive our success. KEY SKILLS & CAPABILITIES Customer Service Excellence: Commitment to delivering exceptional customer service, exceeding our residents expectations. Excellent Communicator: Strong skills in both written and oral English, articulating and reinforcing our brand story, values, and behaviours with your team. Problem-Solving Skills: Quick thinking and creative problem-solving capabilities to handle unexpected challenges that arise. Resource Management: Plan, coordinates, and manages internal and external resources to accomplish responsibilities and tasks. Sales Focused: Target-driven with a positive attitude, aiming to exceed KPIs and influence the team positively. Interpersonal Skills: Provides timely feedback and coaching to help teams develop to their maximum potential. Administrative Skills: Proficient in Microsoft programs Outlook, Excel, Word, and PowerPoint. Passion: Has a natural passion and drive to deliver the best experience for our residents. Time Management: Excellent time management skills to prioritise and meet deadlines effectively, even when unexpected issues arise. Confident Communicator: Enjoys engaging with potential and existing residents along with all members of the wider team. EXPERIENCE AND KNOWLEDGE Essential: Experience of working in PBSA, BTR, hospitality or retail as a General Manager or Operations Manager Track record of exceptional customer service. Financial responsibility, including managing forecasts, budgets, and P&Ls. Continuous improvement experience. CRM and booking systems. Resilience and adaptability. Cultural diversity awareness. Flexibility in days and hours worked is required, including occasional weekend and evening work in line with our student intake weekends. In the first instance please apply by submitting your CV. Please contact Vicky at the Manchester office. Ritz Recruitment - Employment Agency
You will need to login before you can apply for a job. Sector: Retail and Wholesale Role: Manager Contract Type: Permanent Hours: Full Time About the role Availability Window Days From time To time Sun 22:00 00:00 Mon 22:00 00:00 Tue 22:00 00:00 Wed 22:30 00:00 Thu 22:00 00:00 Shift Pattern: Varies from day to day but are planned in advance. You will be responsible for Becoming a manager in a Tesco Store gives you a driving role in Serving Britain's Shoppers a Little Better Everyday. It's a chance to put your skills, experience and instincts to the test; chasing opportunities, finding better ways of working and getting things just right for our customers. You'll be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together. You'll get to grow your own team - by spotting talent and giving them the feedback and support they need to be their best. We'll look to you to maximise sales, impact and presentation for your department, while making sure everything is safe and compliant, and everyone's in the right place at the right time. This role is what management should be; out of the office and leading from the front - on the store floor with your colleagues and customers. You will need Do you have the attitude, aptitude and aspiration to be a great retail manager? It's a role for those who love retail - but above all we need you to put people at the heart of everything you do. You will be: Talking to colleagues, to share and encourage new ideas and best practice Being warm and welcoming, taking time to recognise and listen to others Building a strong team spirit and a network of relationships that stretches beyond the store Our best and most inspiring leaders have a natural ability to: Looking ahead and seizing opportunities Acting quickly to do what's right for colleagues and customers Thriving on change and leading people through it together Knowing how to be at your best - and exceeding expectations. What's in it for you Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. Important Notes Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Feb 19, 2025
Full time
You will need to login before you can apply for a job. Sector: Retail and Wholesale Role: Manager Contract Type: Permanent Hours: Full Time About the role Availability Window Days From time To time Sun 22:00 00:00 Mon 22:00 00:00 Tue 22:00 00:00 Wed 22:30 00:00 Thu 22:00 00:00 Shift Pattern: Varies from day to day but are planned in advance. You will be responsible for Becoming a manager in a Tesco Store gives you a driving role in Serving Britain's Shoppers a Little Better Everyday. It's a chance to put your skills, experience and instincts to the test; chasing opportunities, finding better ways of working and getting things just right for our customers. You'll be a role model, helping colleagues to know and love our products and services, involving everyone in community projects and proving just how much we can achieve together. You'll get to grow your own team - by spotting talent and giving them the feedback and support they need to be their best. We'll look to you to maximise sales, impact and presentation for your department, while making sure everything is safe and compliant, and everyone's in the right place at the right time. This role is what management should be; out of the office and leading from the front - on the store floor with your colleagues and customers. You will need Do you have the attitude, aptitude and aspiration to be a great retail manager? It's a role for those who love retail - but above all we need you to put people at the heart of everything you do. You will be: Talking to colleagues, to share and encourage new ideas and best practice Being warm and welcoming, taking time to recognise and listen to others Building a strong team spirit and a network of relationships that stretches beyond the store Our best and most inspiring leaders have a natural ability to: Looking ahead and seizing opportunities Acting quickly to do what's right for colleagues and customers Thriving on change and leading people through it together Knowing how to be at your best - and exceeding expectations. What's in it for you Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus Bank holidays) Request flexible working from day one Get 10% off and 15% at pay day weekends - save up to £2,000 a year with your Colleague Clubcard with an additional card to share with family outside your home Access to free wellbeing services with a range of resources to support your mind, body, and life Life cover of five times your pay and an award-winning pension with matching contributions up to 7.5% Benefits to suit you, choose what you use - from discounts and shares to cycle to work schemes Uniform provided and policies to support you for all of life's moments, big and small Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. About us Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is 'Serving our customers, communities and planet a little better every day'. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we're a place where Everyone's Welcome. We know life looks a little different for each of us. That's why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support. Important Notes Tesco will only recruit individuals who have passed the school leaver's age. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles. On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
Company Description At Third Bridge, we're a primary research business providing professional services to Private and Public Equity Investors, Investment Consultants, Investment Managers, and more. We help those investors understand companies and the issues they face. We build and share intelligence on key industry drivers and the latest sector trends. And we offer the kind of critical knowledge that's regularly overlooked by conventional investment research, and which investors won't find anywhere else on the planet. Put simply, we're creating the world's largest database of human insights and we're the architects of an incredible ecosystem that fuels better and faster investment decisions. Together, we're on a mission to designing, building and delivering a different kind of future. It's all about creating a space where people are empowered to make bold moves. To explore new ways of working. To go where no-one has ever gone before. Job Description Connections is a fast-growing, fast-paced, performance driven environment. As an Associate, you'll be the person driving revenue by enabling our clients to connect to the industry experts that will help them. After your initial training period, where you'll hone your skills targeting, sourcing and screening relevant industry specialists, you'll start directly managing your own book of business. You'll spend much of your time on the phone, both with your clients, to unpick what they need from an expert, and with industry specialists, to find the perfect match. Ultimately, it's about uncovering what our clients need, and digging deep to find out whether the experts we identify know the answers to the questions our clients want to ask. Responsibilities Understand client needs and the most relevant experts that could help them. Engage with these individuals by reaching out over the phone to understand whether they are the right fit for our clients. Negotiate and persuade experts to connect with our clients at short notice, scheduling calls as soon as possible, whilst operating within our industry leading compliance framework. Deliver excellent client service by being a fast, responsive, thoughtful and proactive research partner Development We are committed to helping everyone at Third Bridge grow and develop, this starts from day 1 and continues throughout your career. Our comprehensive onboarding program includes both classroom-based and on-the-job learning that will teach you the fundamentals of our business, how our clients think, how to sell our value proposition to secure experts and how to explore a multitude of industry sectors in order to provide an excellent service to our clients. You will also learn how to identify industry experts as well as developing your communication skills to engage with industry specialists/senior professionals over the phone. Typically, but not exclusively, after 4 to 6 months in your Third Bridge journey you will have mastered Specialist Management, you will then progress to our Client Engagement Learning Programme to take on client relationship building and project management responsibilities. You'll learn how to engage with investor and management consulting clients, drive business results and lead project delivery teams. The next step in your Third Bridge career could be: Your promotion to a Senior Associate is based on achievement against performance goals. At this point, you will have the opportunity to choose your career track: either; Manager Track, where you start our Emerging Leaders program to develop your leadership skills and have the opportunity to apply for a Connections Manager role. Individual Contributor Track, where you will continue to hone your client engagement skills and unlock greater bonus earning potential. In your first year, you will sharpen your skills in Commercial Acumen: understand and navigate corporate structures, sector value chains, and key stakeholders. Learn to identify key drivers and dynamics to understand your client's knowledge gaps and engage with industry experts. Gain an introduction to the world of investment and how decision makers in this field think. Sales effectiveness to develop your Persuasion and Negotiation: learn how to effectively pitch to senior industry executives, persuade them to engage with clients and negotiate terms. You'll also learn how to persuade your clients to speak with the experts you know would be a great fit to support their research. Relationship Building: increase your network and build relationships with clients and industry experts by delivering a high-end customer experience throughout. Time Management: execute on multiple projects at a given time, manage competing priorities and changing client requests. Prioritisation and context switching are key in order to handle the fast-paced environment we operate in. Stakeholder Management: sharpen your interpersonal skills as you collaborate with others to share knowledge and develop sourcing strategies when executing on client requests. Qualifications What we look for: The work is fast-paced - you will be working on multiple requests each day, with tight timelines and high standards so you'll need to organise your time well, have great attention to detail and adhere to our compliance framework. Your projects will span a wide variety of industries and geographies which you will need to understand at a high level. It's important that you enjoy learning, are able to quickly understand key information and use this to find the right experts for each project. Our services are in high demand and we all work to targets so we need people who are excited by a hands-on, high performing and results-oriented role and who are driven to exceed expectations for our clients. You'll be responsible for building relationships with our clients as well as a wide variety of industry experts across different industries and seniority levels, so you need to have great communications skills (both written and verbal) and be able to adapt your communication style effectively. Teamwork is essential - you'll be collaborating with colleagues locally and internationally when executing on projects. With a culture centred around feedback and open communication, we look for people who are open to continuous professional development. Strong academic credentials and/or experience in a customer focused role. Additional information Rewarding your hard work. We offer a range of incredible rewards and benefits. These include the basics, which are: Competitive base salary of £31,500 with access to our bonus scheme after just 1 month. Plus an increase of £5000 on your base salary on your 12 month anniversary. In Year 1, an average performer can expect to earn between £36,000 - £39,000 OTE but our top performers make more! 25 days of vacation (which increases to 28 days after 2 years of service) plus UK Bank Holidays. We're very supportive of your career development here in Third Bridge: We create flexible career and development paths, with opportunities to gain a wide range of transferable skills. We've created comprehensive onboarding and training programmes and in the first 2+ years there is access to our Associate Training Programme, Client Engagement Programme, Emerging Leaders Programme, D&I Awareness course, Breaking Bias course, Manager training Programme and Mentoring Programmes run by our Executive Leadership Team. We also provide a Personal Development Allowance to the value of £750 per year, which can be used for any learning programmes you feel would be beneficial for you. We also focus on your health and wellbeing: Private Medical Insurance plus a Healthcare Cash Plan Modern Health to focus on your mental wellness with free coaching sessions, online therapy sessions and meditation resources Ride to Work scheme - save on the cost of a new bike and accessories Weekly optional social gatherings, every Friday in the office Monthly social events In-office perks, including fresh fruit deliveries, breakfast and snacks, regular lunches, and free tea and coffee Your future and family is important to us, so we offer: Pension contributions of 4% of your basic salary Life insurance at 4x your base salary As well as looking at your work-life balance: 2 annual volunteer days - so you can help a charity or good cause of your choice 2 personal days - for when life throws you a curveball Summer Fridays - so you have more time to enjoy the weather Work from Anywhere - visit family or extend your holiday by working abroad in approved countries for up to one month each year And finally, real-time rewards which concentrate on outstanding performance and teamwork using our colleague-to-colleague recognition programme. Watch your points grow and spend them on: Savings on hotel stays worldwide Gift cards for major retailers including Amazon and H&M Donations to charities And more! Job Types: Full-time, Graduate Salary: From £31,500.00 per year Benefits: Additional leave Company events Company pension Discounted or free food Private dental insurance Private medical insurance Referral programme Sick pay Work from home Schedule: Day shift No weekends Supplemental pay types: Performance bonus Work Location: One location
Dec 19, 2022
Full time
Company Description At Third Bridge, we're a primary research business providing professional services to Private and Public Equity Investors, Investment Consultants, Investment Managers, and more. We help those investors understand companies and the issues they face. We build and share intelligence on key industry drivers and the latest sector trends. And we offer the kind of critical knowledge that's regularly overlooked by conventional investment research, and which investors won't find anywhere else on the planet. Put simply, we're creating the world's largest database of human insights and we're the architects of an incredible ecosystem that fuels better and faster investment decisions. Together, we're on a mission to designing, building and delivering a different kind of future. It's all about creating a space where people are empowered to make bold moves. To explore new ways of working. To go where no-one has ever gone before. Job Description Connections is a fast-growing, fast-paced, performance driven environment. As an Associate, you'll be the person driving revenue by enabling our clients to connect to the industry experts that will help them. After your initial training period, where you'll hone your skills targeting, sourcing and screening relevant industry specialists, you'll start directly managing your own book of business. You'll spend much of your time on the phone, both with your clients, to unpick what they need from an expert, and with industry specialists, to find the perfect match. Ultimately, it's about uncovering what our clients need, and digging deep to find out whether the experts we identify know the answers to the questions our clients want to ask. Responsibilities Understand client needs and the most relevant experts that could help them. Engage with these individuals by reaching out over the phone to understand whether they are the right fit for our clients. Negotiate and persuade experts to connect with our clients at short notice, scheduling calls as soon as possible, whilst operating within our industry leading compliance framework. Deliver excellent client service by being a fast, responsive, thoughtful and proactive research partner Development We are committed to helping everyone at Third Bridge grow and develop, this starts from day 1 and continues throughout your career. Our comprehensive onboarding program includes both classroom-based and on-the-job learning that will teach you the fundamentals of our business, how our clients think, how to sell our value proposition to secure experts and how to explore a multitude of industry sectors in order to provide an excellent service to our clients. You will also learn how to identify industry experts as well as developing your communication skills to engage with industry specialists/senior professionals over the phone. Typically, but not exclusively, after 4 to 6 months in your Third Bridge journey you will have mastered Specialist Management, you will then progress to our Client Engagement Learning Programme to take on client relationship building and project management responsibilities. You'll learn how to engage with investor and management consulting clients, drive business results and lead project delivery teams. The next step in your Third Bridge career could be: Your promotion to a Senior Associate is based on achievement against performance goals. At this point, you will have the opportunity to choose your career track: either; Manager Track, where you start our Emerging Leaders program to develop your leadership skills and have the opportunity to apply for a Connections Manager role. Individual Contributor Track, where you will continue to hone your client engagement skills and unlock greater bonus earning potential. In your first year, you will sharpen your skills in Commercial Acumen: understand and navigate corporate structures, sector value chains, and key stakeholders. Learn to identify key drivers and dynamics to understand your client's knowledge gaps and engage with industry experts. Gain an introduction to the world of investment and how decision makers in this field think. Sales effectiveness to develop your Persuasion and Negotiation: learn how to effectively pitch to senior industry executives, persuade them to engage with clients and negotiate terms. You'll also learn how to persuade your clients to speak with the experts you know would be a great fit to support their research. Relationship Building: increase your network and build relationships with clients and industry experts by delivering a high-end customer experience throughout. Time Management: execute on multiple projects at a given time, manage competing priorities and changing client requests. Prioritisation and context switching are key in order to handle the fast-paced environment we operate in. Stakeholder Management: sharpen your interpersonal skills as you collaborate with others to share knowledge and develop sourcing strategies when executing on client requests. Qualifications What we look for: The work is fast-paced - you will be working on multiple requests each day, with tight timelines and high standards so you'll need to organise your time well, have great attention to detail and adhere to our compliance framework. Your projects will span a wide variety of industries and geographies which you will need to understand at a high level. It's important that you enjoy learning, are able to quickly understand key information and use this to find the right experts for each project. Our services are in high demand and we all work to targets so we need people who are excited by a hands-on, high performing and results-oriented role and who are driven to exceed expectations for our clients. You'll be responsible for building relationships with our clients as well as a wide variety of industry experts across different industries and seniority levels, so you need to have great communications skills (both written and verbal) and be able to adapt your communication style effectively. Teamwork is essential - you'll be collaborating with colleagues locally and internationally when executing on projects. With a culture centred around feedback and open communication, we look for people who are open to continuous professional development. Strong academic credentials and/or experience in a customer focused role. Additional information Rewarding your hard work. We offer a range of incredible rewards and benefits. These include the basics, which are: Competitive base salary of £31,500 with access to our bonus scheme after just 1 month. Plus an increase of £5000 on your base salary on your 12 month anniversary. In Year 1, an average performer can expect to earn between £36,000 - £39,000 OTE but our top performers make more! 25 days of vacation (which increases to 28 days after 2 years of service) plus UK Bank Holidays. We're very supportive of your career development here in Third Bridge: We create flexible career and development paths, with opportunities to gain a wide range of transferable skills. We've created comprehensive onboarding and training programmes and in the first 2+ years there is access to our Associate Training Programme, Client Engagement Programme, Emerging Leaders Programme, D&I Awareness course, Breaking Bias course, Manager training Programme and Mentoring Programmes run by our Executive Leadership Team. We also provide a Personal Development Allowance to the value of £750 per year, which can be used for any learning programmes you feel would be beneficial for you. We also focus on your health and wellbeing: Private Medical Insurance plus a Healthcare Cash Plan Modern Health to focus on your mental wellness with free coaching sessions, online therapy sessions and meditation resources Ride to Work scheme - save on the cost of a new bike and accessories Weekly optional social gatherings, every Friday in the office Monthly social events In-office perks, including fresh fruit deliveries, breakfast and snacks, regular lunches, and free tea and coffee Your future and family is important to us, so we offer: Pension contributions of 4% of your basic salary Life insurance at 4x your base salary As well as looking at your work-life balance: 2 annual volunteer days - so you can help a charity or good cause of your choice 2 personal days - for when life throws you a curveball Summer Fridays - so you have more time to enjoy the weather Work from Anywhere - visit family or extend your holiday by working abroad in approved countries for up to one month each year And finally, real-time rewards which concentrate on outstanding performance and teamwork using our colleague-to-colleague recognition programme. Watch your points grow and spend them on: Savings on hotel stays worldwide Gift cards for major retailers including Amazon and H&M Donations to charities And more! Job Types: Full-time, Graduate Salary: From £31,500.00 per year Benefits: Additional leave Company events Company pension Discounted or free food Private dental insurance Private medical insurance Referral programme Sick pay Work from home Schedule: Day shift No weekends Supplemental pay types: Performance bonus Work Location: One location
Company Description At Third Bridge, we're a primary research business providing professional services to Private and Public Equity Investors, Investment Consultants, Investment Managers, and more. We help those investors understand companies and the issues they face. We build and share intelligence on key industry drivers and the latest sector trends. And we offer the kind of critical knowledge that's regularly overlooked by conventional investment research, and which investors won't find anywhere else on the planet. Put simply, we're creating the world's largest database of human insights and we're the architects of an incredible ecosystem that fuels better and faster investment decisions. Together, we're on a mission to designing, building and delivering a different kind of future. It's all about creating a space where people are empowered to make bold moves. To explore new ways of working. To go where no-one has ever gone before. Job Description Connections is a fast-growing, fast-paced, performance driven environment. As an Associate, you'll be the person driving revenue by enabling our clients to connect to the industry experts that will help them. After your initial training period, where you'll hone your skills targeting, sourcing and screening relevant industry specialists, you'll start directly managing your own book of business. You'll spend much of your time on the phone, both with your clients, to unpick what they need from an expert, and with industry specialists, to find the perfect match. Ultimately, it's about uncovering what our clients need, and digging deep to find out whether the experts we identify know the answers to the questions our clients want to ask. Responsibilities Understand client needs and the most relevant experts that could help them. Engage with these individuals by reaching out over the phone to understand whether they are the right fit for our clients. Negotiate and persuade experts to connect with our clients at short notice, scheduling calls as soon as possible, whilst operating within our industry leading compliance framework. Deliver excellent client service by being a fast, responsive, thoughtful and proactive research partner Development We are committed to helping everyone at Third Bridge grow and develop, this starts from day 1 and continues throughout your career. Our comprehensive onboarding program includes both classroom-based and on-the-job learning that will teach you the fundamentals of our business, how our clients think, how to sell our value proposition to secure experts and how to explore a multitude of industry sectors in order to provide an excellent service to our clients. You will also learn how to identify industry experts as well as developing your communication skills to engage with industry specialists/senior professionals over the phone. Typically, but not exclusively, after 4 to 6 months in your Third Bridge journey you will have mastered Specialist Management, you will then progress to our Client Engagement Learning Programme to take on client relationship building and project management responsibilities. You'll learn how to engage with investor and management consulting clients, drive business results and lead project delivery teams. The next step in your Third Bridge career could be: Your promotion to a Senior Associate is based on achievement against performance goals. At this point, you will have the opportunity to choose your career track: either; Manager Track, where you start our Emerging Leaders program to develop your leadership skills and have the opportunity to apply for a Connections Manager role. Individual Contributor Track, where you will continue to hone your client engagement skills and unlock greater bonus earning potential. In your first year, you will sharpen your skills in Commercial Acumen: understand and navigate corporate structures, sector value chains, and key stakeholders. Learn to identify key drivers and dynamics to understand your client's knowledge gaps and engage with industry experts. Gain an introduction to the world of investment and how decision makers in this field think. Sales effectiveness to develop your Persuasion and Negotiation: learn how to effectively pitch to senior industry executives, persuade them to engage with clients and negotiate terms. You'll also learn how to persuade your clients to speak with the experts you know would be a great fit to support their research. Relationship Building: increase your network and build relationships with clients and industry experts by delivering a high-end customer experience throughout. Time Management: execute on multiple projects at a given time, manage competing priorities and changing client requests. Prioritisation and context switching are key in order to handle the fast-paced environment we operate in. Stakeholder Management: sharpen your interpersonal skills as you collaborate with others to share knowledge and develop sourcing strategies when executing on client requests. Qualifications What we look for: The work is fast-paced - you will be working on multiple requests each day, with tight timelines and high standards so you'll need to organise your time well, have great attention to detail and adhere to our compliance framework. Your projects will span a wide variety of industries and geographies which you will need to understand at a high level. It's important that you enjoy learning, are able to quickly understand key information and use this to find the right experts for each project. Our services are in high demand and we all work to targets so we need people who are excited by a hands-on, high performing and results-oriented role and who are driven to exceed expectations for our clients. You'll be responsible for building relationships with our clients as well as a wide variety of industry experts across different industries and seniority levels, so you need to have great communications skills (both written and verbal) and be able to adapt your communication style effectively. Teamwork is essential - you'll be collaborating with colleagues locally and internationally when executing on projects. With a culture centred around feedback and open communication, we look for people who are open to continuous professional development. Strong academic credentials and/or experience in a customer focused role. Additional information Rewarding your hard work. We offer a range of incredible rewards and benefits. These include the basics, which are: Competitive base salary of £31,500 with access to our bonus scheme after just 1 month. Plus an increase of £5000 on your base salary on your 12 month anniversary. In Year 1, an average performer can expect to earn between £36,000 - £39,000 OTE but our top performers make more! 25 days of vacation (which increases to 28 days after 2 years of service) plus UK Bank Holidays. We're very supportive of your career development here in Third Bridge: We create flexible career and development paths, with opportunities to gain a wide range of transferable skills. We've created comprehensive onboarding and training programmes and in the first 2+ years there is access to our Associate Training Programme, Client Engagement Programme, Emerging Leaders Programme, D&I Awareness course, Breaking Bias course, Manager training Programme and Mentoring Programmes run by our Executive Leadership Team. We also provide a Personal Development Allowance to the value of £750 per year, which can be used for any learning programmes you feel would be beneficial for you. We also focus on your health and wellbeing: Private Medical Insurance plus a Healthcare Cash Plan Modern Health to focus on your mental wellness with free coaching sessions, online therapy sessions and meditation resources Ride to Work scheme - save on the cost of a new bike and accessories Weekly optional social gatherings, every Friday in the office Monthly social events In-office perks, including fresh fruit deliveries, breakfast and snacks, regular lunches, and free tea and coffee Your future and family is important to us, so we offer: Pension contributions of 4% of your basic salary Life insurance at 4x your base salary As well as looking at your work-life balance: 2 annual volunteer days - so you can help a charity or good cause of your choice 2 personal days - for when life throws you a curveball Summer Fridays - so you have more time to enjoy the weather Work from Anywhere - visit family or extend your holiday by working abroad in approved countries for up to one month each year And finally, real-time rewards which concentrate on outstanding performance and teamwork using our colleague-to-colleague recognition programme. Watch your points grow and spend them on: Savings on hotel stays worldwide Gift cards for major retailers including Amazon and H&M Donations to charities And more! Job Types: Full-time, Graduate Salary: From £31,500.00 per year Benefits: Additional leave Company events Company pension Discounted or free food Private dental insurance Private medical insurance Referral programme Sick pay Work from home Schedule: Day shift No weekends Supplemental pay types: Performance bonus Work Location: One location
Dec 19, 2022
Full time
Company Description At Third Bridge, we're a primary research business providing professional services to Private and Public Equity Investors, Investment Consultants, Investment Managers, and more. We help those investors understand companies and the issues they face. We build and share intelligence on key industry drivers and the latest sector trends. And we offer the kind of critical knowledge that's regularly overlooked by conventional investment research, and which investors won't find anywhere else on the planet. Put simply, we're creating the world's largest database of human insights and we're the architects of an incredible ecosystem that fuels better and faster investment decisions. Together, we're on a mission to designing, building and delivering a different kind of future. It's all about creating a space where people are empowered to make bold moves. To explore new ways of working. To go where no-one has ever gone before. Job Description Connections is a fast-growing, fast-paced, performance driven environment. As an Associate, you'll be the person driving revenue by enabling our clients to connect to the industry experts that will help them. After your initial training period, where you'll hone your skills targeting, sourcing and screening relevant industry specialists, you'll start directly managing your own book of business. You'll spend much of your time on the phone, both with your clients, to unpick what they need from an expert, and with industry specialists, to find the perfect match. Ultimately, it's about uncovering what our clients need, and digging deep to find out whether the experts we identify know the answers to the questions our clients want to ask. Responsibilities Understand client needs and the most relevant experts that could help them. Engage with these individuals by reaching out over the phone to understand whether they are the right fit for our clients. Negotiate and persuade experts to connect with our clients at short notice, scheduling calls as soon as possible, whilst operating within our industry leading compliance framework. Deliver excellent client service by being a fast, responsive, thoughtful and proactive research partner Development We are committed to helping everyone at Third Bridge grow and develop, this starts from day 1 and continues throughout your career. Our comprehensive onboarding program includes both classroom-based and on-the-job learning that will teach you the fundamentals of our business, how our clients think, how to sell our value proposition to secure experts and how to explore a multitude of industry sectors in order to provide an excellent service to our clients. You will also learn how to identify industry experts as well as developing your communication skills to engage with industry specialists/senior professionals over the phone. Typically, but not exclusively, after 4 to 6 months in your Third Bridge journey you will have mastered Specialist Management, you will then progress to our Client Engagement Learning Programme to take on client relationship building and project management responsibilities. You'll learn how to engage with investor and management consulting clients, drive business results and lead project delivery teams. The next step in your Third Bridge career could be: Your promotion to a Senior Associate is based on achievement against performance goals. At this point, you will have the opportunity to choose your career track: either; Manager Track, where you start our Emerging Leaders program to develop your leadership skills and have the opportunity to apply for a Connections Manager role. Individual Contributor Track, where you will continue to hone your client engagement skills and unlock greater bonus earning potential. In your first year, you will sharpen your skills in Commercial Acumen: understand and navigate corporate structures, sector value chains, and key stakeholders. Learn to identify key drivers and dynamics to understand your client's knowledge gaps and engage with industry experts. Gain an introduction to the world of investment and how decision makers in this field think. Sales effectiveness to develop your Persuasion and Negotiation: learn how to effectively pitch to senior industry executives, persuade them to engage with clients and negotiate terms. You'll also learn how to persuade your clients to speak with the experts you know would be a great fit to support their research. Relationship Building: increase your network and build relationships with clients and industry experts by delivering a high-end customer experience throughout. Time Management: execute on multiple projects at a given time, manage competing priorities and changing client requests. Prioritisation and context switching are key in order to handle the fast-paced environment we operate in. Stakeholder Management: sharpen your interpersonal skills as you collaborate with others to share knowledge and develop sourcing strategies when executing on client requests. Qualifications What we look for: The work is fast-paced - you will be working on multiple requests each day, with tight timelines and high standards so you'll need to organise your time well, have great attention to detail and adhere to our compliance framework. Your projects will span a wide variety of industries and geographies which you will need to understand at a high level. It's important that you enjoy learning, are able to quickly understand key information and use this to find the right experts for each project. Our services are in high demand and we all work to targets so we need people who are excited by a hands-on, high performing and results-oriented role and who are driven to exceed expectations for our clients. You'll be responsible for building relationships with our clients as well as a wide variety of industry experts across different industries and seniority levels, so you need to have great communications skills (both written and verbal) and be able to adapt your communication style effectively. Teamwork is essential - you'll be collaborating with colleagues locally and internationally when executing on projects. With a culture centred around feedback and open communication, we look for people who are open to continuous professional development. Strong academic credentials and/or experience in a customer focused role. Additional information Rewarding your hard work. We offer a range of incredible rewards and benefits. These include the basics, which are: Competitive base salary of £31,500 with access to our bonus scheme after just 1 month. Plus an increase of £5000 on your base salary on your 12 month anniversary. In Year 1, an average performer can expect to earn between £36,000 - £39,000 OTE but our top performers make more! 25 days of vacation (which increases to 28 days after 2 years of service) plus UK Bank Holidays. We're very supportive of your career development here in Third Bridge: We create flexible career and development paths, with opportunities to gain a wide range of transferable skills. We've created comprehensive onboarding and training programmes and in the first 2+ years there is access to our Associate Training Programme, Client Engagement Programme, Emerging Leaders Programme, D&I Awareness course, Breaking Bias course, Manager training Programme and Mentoring Programmes run by our Executive Leadership Team. We also provide a Personal Development Allowance to the value of £750 per year, which can be used for any learning programmes you feel would be beneficial for you. We also focus on your health and wellbeing: Private Medical Insurance plus a Healthcare Cash Plan Modern Health to focus on your mental wellness with free coaching sessions, online therapy sessions and meditation resources Ride to Work scheme - save on the cost of a new bike and accessories Weekly optional social gatherings, every Friday in the office Monthly social events In-office perks, including fresh fruit deliveries, breakfast and snacks, regular lunches, and free tea and coffee Your future and family is important to us, so we offer: Pension contributions of 4% of your basic salary Life insurance at 4x your base salary As well as looking at your work-life balance: 2 annual volunteer days - so you can help a charity or good cause of your choice 2 personal days - for when life throws you a curveball Summer Fridays - so you have more time to enjoy the weather Work from Anywhere - visit family or extend your holiday by working abroad in approved countries for up to one month each year And finally, real-time rewards which concentrate on outstanding performance and teamwork using our colleague-to-colleague recognition programme. Watch your points grow and spend them on: Savings on hotel stays worldwide Gift cards for major retailers including Amazon and H&M Donations to charities And more! Job Types: Full-time, Graduate Salary: From £31,500.00 per year Benefits: Additional leave Company events Company pension Discounted or free food Private dental insurance Private medical insurance Referral programme Sick pay Work from home Schedule: Day shift No weekends Supplemental pay types: Performance bonus Work Location: One location
