Porter - Luxurious Residential Development Are you a customer service-focused individual with a proactive approach and a meticulous eye for detail? Our prestigious residential development is seeking a highly personable and professional Porter to join our dedicated on-site team. This is a fantastic opportunity to work in a beautiful building and contribute to a thriving community. This is a night shift and weekend position. About the Role: As Porter, you will be the friendly face of our development, ensuring residents receive exceptional service and creating a welcoming and secure environment. You will play a key role in maintaining the cleanliness, safety, and overall presentation of the building and grounds. Hours: Night shift and Weekends (7:00PM-7:00AM) Key Responsibilities: Client Interaction: Act as the primary point of contact for residents, addressing their needs and concerns promptly and professionally. Security: Manage access to the building via the intercom system, monitor CCTV, conduct regular patrols, and report any suspicious activity to the Building Manager. Cleanliness & Maintenance: Maintain the cleanliness of all communal areas, including the concierge office, hallways, and grounds. Carry out minor maintenance tasks (e.g., changing light bulbs, minor furniture assembly). Logistics: Manage the receipt, logging, and delivery of parcels and recorded delivery letters to residents. Administration: Maintain accurate records in the PC-based diary and key/fire logbook. Manage contractor access and ensure all personnel are signed in and out. Communication: Handle telephone enquiries, logging messages in the diary. Report any issues or maintenance requirements promptly to the Building Manager. Skills & Experience: Proven experience in a customer-facing role within a hotel, residential development, or similar environment. Excellent communication and interpersonal skills. Strong attention to detail and a proactive approach to problem-solving. Ability to work independently and as part of a team. Computer literacy. Security conscious. Fluent English (written and spoken). If you are a highly motivated and customer-focused individual with a genuine desire to provide exceptional service, we encourage you to apply. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jul 02, 2025
Full time
Porter - Luxurious Residential Development Are you a customer service-focused individual with a proactive approach and a meticulous eye for detail? Our prestigious residential development is seeking a highly personable and professional Porter to join our dedicated on-site team. This is a fantastic opportunity to work in a beautiful building and contribute to a thriving community. This is a night shift and weekend position. About the Role: As Porter, you will be the friendly face of our development, ensuring residents receive exceptional service and creating a welcoming and secure environment. You will play a key role in maintaining the cleanliness, safety, and overall presentation of the building and grounds. Hours: Night shift and Weekends (7:00PM-7:00AM) Key Responsibilities: Client Interaction: Act as the primary point of contact for residents, addressing their needs and concerns promptly and professionally. Security: Manage access to the building via the intercom system, monitor CCTV, conduct regular patrols, and report any suspicious activity to the Building Manager. Cleanliness & Maintenance: Maintain the cleanliness of all communal areas, including the concierge office, hallways, and grounds. Carry out minor maintenance tasks (e.g., changing light bulbs, minor furniture assembly). Logistics: Manage the receipt, logging, and delivery of parcels and recorded delivery letters to residents. Administration: Maintain accurate records in the PC-based diary and key/fire logbook. Manage contractor access and ensure all personnel are signed in and out. Communication: Handle telephone enquiries, logging messages in the diary. Report any issues or maintenance requirements promptly to the Building Manager. Skills & Experience: Proven experience in a customer-facing role within a hotel, residential development, or similar environment. Excellent communication and interpersonal skills. Strong attention to detail and a proactive approach to problem-solving. Ability to work independently and as part of a team. Computer literacy. Security conscious. Fluent English (written and spoken). If you are a highly motivated and customer-focused individual with a genuine desire to provide exceptional service, we encourage you to apply. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The Lanesborough - classically British service in a remarkably vibrant and elegant London residence. The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels. The team of The Lanesborough are waiting for you to have an exceptional experience! JOB DESCRIPTION Contract 01. Permanent Start Date Place London, United Kingdom MISSIONS House Manager(Duty Manager) We currently have an excellent opportunity for an experienced and passionate House Manager to join a fantastic team at the Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa. Masterpiece Hotels Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. Candidate Profile As House Manager , you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. In this role, you will support the Front Office Manager in effectively managing the department to ensure we provide a courteous, professional, efficient and flexible service at all times. Key Requirements The ideal candidate would be able to demonstrate the following attributes: Ensure a friendly and pleasant environment for all guests ensuring that Guest Recognition is at the forefront of service. Handle all guest enquiries and complaints in a courteous and effective manner, ensuring all issues are rectified to the guest's full satisfaction. Promote the effective communication and flow of information between Switchboard, Reservations, Front Office/Concierge, Butlers and Housekeeping to ensure guest service and recognition is at the forefront of everything we do Be responsible for providing all guests with exceptional service while maximizing room revenue, productivity and development within the team Develop the skills and effectiveness of all employees at the Front Desk through the appropriate training, coaching and mentoring. Be responsible and supervise work at all levels of operation at Front Desk, Switchboard and Night operations, and set clear objectives for the team in the absence of the Front Office Manager. BENEFITS Financial Wellbeing Competitive salary package Discretionary Company Sick Pay Additional holiday allowance Season ticket loan Enhanced Pension Scheme Life Insurance Complimentary dry cleaning Safety shoes Retail discounts around Victoria, Westminster, Whitehall and the Northbank area Private Medical Insurance Dental and Optical benefits Complimentary meals on duty Cycle to Work scheme Discounted chiropodist & massage treatments Substantiality initiates Social and sports activities Career Growth & Personal Development Internal transfer and promotion opportunities Cross-departmental exposure Partnered with industry-leading training providers Internal learning gateway Free access to e-learning platform offering job-specific training and personal growth courses Subsidised professional qualifications and certified trainings Financial incentives for bringing talents to The Lanesborough via 'Recommend-A-Friend' scheme Recognition&SocialInitiatives Award programmes throughout the year with generous prizes Long service awards Preferential room rate at The Lanesborough for you and your family 50% discount on F&B and Club & Spa treatments Social events(e.g. Annual Party, Recognition Celebrations, Children'sXmas Party, Departmental Appreciation Day, pub quiz, etc.) Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.) Terms & Conditions Apply PROFILE In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team. You may be interested in these vacancies
Jul 01, 2025
Full time
Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. The Lanesborough - classically British service in a remarkably vibrant and elegant London residence. The Lanesborough invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels. The team of The Lanesborough are waiting for you to have an exceptional experience! JOB DESCRIPTION Contract 01. Permanent Start Date Place London, United Kingdom MISSIONS House Manager(Duty Manager) We currently have an excellent opportunity for an experienced and passionate House Manager to join a fantastic team at the Lanesborough. Awarded No. 1 Hotel in London in the Travel + Leisure World's Best Awards, on the doorstep of Hyde Park, just a short walk from Harrods, Harvey Nichols and London's most exclusive shopping district; Sloane Street and Knightsbridge, this grand luxury mansion has undergone an inspired renovation by the famed interior designer Alberto Pinto. The hotel is home to 93 luxurious suites and bedrooms, modern British dining at The Lanesborough Grill, the vibrant Library Bar and Garden Room and the magnificent Lanesborough Club & Spa. Masterpiece Hotels Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872. Candidate Profile As House Manager , you will have a real pride and passion for what you do, with the ability to build rapport and long-term relationships with guests. In this role, you will support the Front Office Manager in effectively managing the department to ensure we provide a courteous, professional, efficient and flexible service at all times. Key Requirements The ideal candidate would be able to demonstrate the following attributes: Ensure a friendly and pleasant environment for all guests ensuring that Guest Recognition is at the forefront of service. Handle all guest enquiries and complaints in a courteous and effective manner, ensuring all issues are rectified to the guest's full satisfaction. Promote the effective communication and flow of information between Switchboard, Reservations, Front Office/Concierge, Butlers and Housekeeping to ensure guest service and recognition is at the forefront of everything we do Be responsible for providing all guests with exceptional service while maximizing room revenue, productivity and development within the team Develop the skills and effectiveness of all employees at the Front Desk through the appropriate training, coaching and mentoring. Be responsible and supervise work at all levels of operation at Front Desk, Switchboard and Night operations, and set clear objectives for the team in the absence of the Front Office Manager. BENEFITS Financial Wellbeing Competitive salary package Discretionary Company Sick Pay Additional holiday allowance Season ticket loan Enhanced Pension Scheme Life Insurance Complimentary dry cleaning Safety shoes Retail discounts around Victoria, Westminster, Whitehall and the Northbank area Private Medical Insurance Dental and Optical benefits Complimentary meals on duty Cycle to Work scheme Discounted chiropodist & massage treatments Substantiality initiates Social and sports activities Career Growth & Personal Development Internal transfer and promotion opportunities Cross-departmental exposure Partnered with industry-leading training providers Internal learning gateway Free access to e-learning platform offering job-specific training and personal growth courses Subsidised professional qualifications and certified trainings Financial incentives for bringing talents to The Lanesborough via 'Recommend-A-Friend' scheme Recognition&SocialInitiatives Award programmes throughout the year with generous prizes Long service awards Preferential room rate at The Lanesborough for you and your family 50% discount on F&B and Club & Spa treatments Social events(e.g. Annual Party, Recognition Celebrations, Children'sXmas Party, Departmental Appreciation Day, pub quiz, etc.) Celebrating your important moments (birthdays, anniversaries, weddings, newborns, etc.) Terms & Conditions Apply PROFILE In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team. You may be interested in these vacancies
Housing Concierge Whitehaven - Copeland Move on Service Permanent, Full time (37.5 hpw), Night shifts. 4 nights on, 4 nights off Salary £24,638 per annum and great benefits including Health Cash Plan Home, a place where you belong Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? Were looking for a dedicated night worker who w click apply for full job details
Jul 01, 2025
Full time
Housing Concierge Whitehaven - Copeland Move on Service Permanent, Full time (37.5 hpw), Night shifts. 4 nights on, 4 nights off Salary £24,638 per annum and great benefits including Health Cash Plan Home, a place where you belong Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? Were looking for a dedicated night worker who w click apply for full job details
Night Concierge Mon to Sat 8pm to 8am London NW7 12.21 + Holiday Pay at 12.07% Ongoing temporary cover required for luxury residential developments in the Mill Hill area. Routine duties will be front desk reception duties, dealing with queries, maintaining security and generally supporting the Development Manager in ensuring the property is run well. Candidates must be exceptionally well presented, have excellent English communication skills, good initiative and self-motivation, and a strong proven track record.
Jul 01, 2025
Seasonal
Night Concierge Mon to Sat 8pm to 8am London NW7 12.21 + Holiday Pay at 12.07% Ongoing temporary cover required for luxury residential developments in the Mill Hill area. Routine duties will be front desk reception duties, dealing with queries, maintaining security and generally supporting the Development Manager in ensuring the property is run well. Candidates must be exceptionally well presented, have excellent English communication skills, good initiative and self-motivation, and a strong proven track record.
Job Title: Night Concierge Location: Wolverhampton Area Salary: 13.00 per hour Schedule: 4 Days On / 4 Days Off - Monday to Friday, 6:00 PM to 6:00 AM Job Overview: We are seeking a reliable and professional Night Concierge to join our team in the Wolverhampton area. This is a key front-of-house role, ideal for someone who is customer-focused, security-conscious, and able to work independently during night hours. You will be the first point of contact for residents and visitors, ensuring a safe, welcoming, and well-managed environment. Key Responsibilities: Greet and assist residents and visitors in a courteous and professional manner Monitor CCTV and building security systems Conduct regular patrols of the premises to ensure safety and security Handle incoming calls and manage access control Respond to emergencies and liaise with emergency services when necessary Maintain accurate logs and incident reports Ensure communal areas are clean, tidy, and well-presented Report maintenance issues and follow up on resolutions Requirements: Previous experience in a concierge, security, or customer service role preferred Excellent communication and interpersonal skills Ability to remain calm and professional under pressure Strong attention to detail and a proactive attitude Basic IT skills for logging reports and managing access systems Must be eligible to work in the UK and pass a background check Benefits: Competitive hourly rate Consistent 4 on / 4 off shift pattern Opportunity to work in a stable and supportive environment On-the-job training provided Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Jun 28, 2025
Seasonal
Job Title: Night Concierge Location: Wolverhampton Area Salary: 13.00 per hour Schedule: 4 Days On / 4 Days Off - Monday to Friday, 6:00 PM to 6:00 AM Job Overview: We are seeking a reliable and professional Night Concierge to join our team in the Wolverhampton area. This is a key front-of-house role, ideal for someone who is customer-focused, security-conscious, and able to work independently during night hours. You will be the first point of contact for residents and visitors, ensuring a safe, welcoming, and well-managed environment. Key Responsibilities: Greet and assist residents and visitors in a courteous and professional manner Monitor CCTV and building security systems Conduct regular patrols of the premises to ensure safety and security Handle incoming calls and manage access control Respond to emergencies and liaise with emergency services when necessary Maintain accurate logs and incident reports Ensure communal areas are clean, tidy, and well-presented Report maintenance issues and follow up on resolutions Requirements: Previous experience in a concierge, security, or customer service role preferred Excellent communication and interpersonal skills Ability to remain calm and professional under pressure Strong attention to detail and a proactive attitude Basic IT skills for logging reports and managing access systems Must be eligible to work in the UK and pass a background check Benefits: Competitive hourly rate Consistent 4 on / 4 off shift pattern Opportunity to work in a stable and supportive environment On-the-job training provided Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Community Concierge Full Time, Part Time and Night roles available Hiring for London, Nottingham, Liverpool and York Who We Are At Fusion Students, we're not just building places to stay - we're curating experiences that feel like home, even when students are miles from it. We believe hospitality is personal. It's about going beyond expectations, delivering warmth in every interaction, and creating moments students will remember long after they've left. We don't just provide rooms - we create belonging. Where You Come In As a Community Concierge, you're a key part of our day-to-day magic. Working closely with the Community Manager and wider team, you'll help us deliver an environment where students feel seen, supported, and celebrated. Your role is to assist - not just in operations, but in creating joyful, seamless experiences for every person who walks through our doors. You'll be part of the heartbeat of the building - always present, always welcoming, always helpful. What You'll Be Doing: Support the Student Experience Welcome students, visitors, and contractors with warmth and professionalism Handle queries with care and direct more complex issues to the right person Help keep everyone in the loop by sharing updates about events, services, and local gems Always reflect the Fusion brand with positive energy and service-first thinking Keep the Day-to-Day Flowing Assist with move-ins, move-outs, and room inspections Manage keys, fobs, post, and parcels with efficiency and care Keep our systems up to date - whether it's maintenance logs, booking records, or paperwork Keep an eye on supplies and flag when we're running low Support Building Safety & Upkeep Report maintenance issues quickly and help coordinate smooth fixes Conduct basic inspections to spot health and safety issues early Assist with fire drills, testing, and other compliance tasks Help monitor access control and maintain a secure, welcoming environment Be Part of the Team That Makes It All Happen Support your teammates where needed - especially during busy periods or on weekends Attend training sessions, team meetings, and regular reviews Stay curious, ask questions, and be open to learning new things as we grow together What You'll Need Must-Haves Experience in a customer-facing role Friendly, approachable, and confident communication Good with multitasking and staying calm under pressure Familiarity with Microsoft Office and general admin tools Why Join Fusion? We're a team that cares deeply - about the work we do and the people we do it for. At Fusion, you won't just be helping students - you'll be helping shape the culture of care that sets us apart. We treat every interaction as a chance to create joy. We're generous with our time, thoughtful in our details, and always up for a challenge. You'll also get a few perks that make life a little brighter: Free breakfast every morning - because you can't give your best on an empty stomach Use of our gym - your wellbeing matters too Your birthday off - it's your day, go celebrate it "One More Day" - an extra day off, when you just need to hit pause Opportunities to grow and learn in a supportive, people-first culture Ready to help create something unforgettable please email with your CV or apply on LinkedIn
Jun 27, 2025
Full time
Community Concierge Full Time, Part Time and Night roles available Hiring for London, Nottingham, Liverpool and York Who We Are At Fusion Students, we're not just building places to stay - we're curating experiences that feel like home, even when students are miles from it. We believe hospitality is personal. It's about going beyond expectations, delivering warmth in every interaction, and creating moments students will remember long after they've left. We don't just provide rooms - we create belonging. Where You Come In As a Community Concierge, you're a key part of our day-to-day magic. Working closely with the Community Manager and wider team, you'll help us deliver an environment where students feel seen, supported, and celebrated. Your role is to assist - not just in operations, but in creating joyful, seamless experiences for every person who walks through our doors. You'll be part of the heartbeat of the building - always present, always welcoming, always helpful. What You'll Be Doing: Support the Student Experience Welcome students, visitors, and contractors with warmth and professionalism Handle queries with care and direct more complex issues to the right person Help keep everyone in the loop by sharing updates about events, services, and local gems Always reflect the Fusion brand with positive energy and service-first thinking Keep the Day-to-Day Flowing Assist with move-ins, move-outs, and room inspections Manage keys, fobs, post, and parcels with efficiency and care Keep our systems up to date - whether it's maintenance logs, booking records, or paperwork Keep an eye on supplies and flag when we're running low Support Building Safety & Upkeep Report maintenance issues quickly and help coordinate smooth fixes Conduct basic inspections to spot health and safety issues early Assist with fire drills, testing, and other compliance tasks Help monitor access control and maintain a secure, welcoming environment Be Part of the Team That Makes It All Happen Support your teammates where needed - especially during busy periods or on weekends Attend training sessions, team meetings, and regular reviews Stay curious, ask questions, and be open to learning new things as we grow together What You'll Need Must-Haves Experience in a customer-facing role Friendly, approachable, and confident communication Good with multitasking and staying calm under pressure Familiarity with Microsoft Office and general admin tools Why Join Fusion? We're a team that cares deeply - about the work we do and the people we do it for. At Fusion, you won't just be helping students - you'll be helping shape the culture of care that sets us apart. We treat every interaction as a chance to create joy. We're generous with our time, thoughtful in our details, and always up for a challenge. You'll also get a few perks that make life a little brighter: Free breakfast every morning - because you can't give your best on an empty stomach Use of our gym - your wellbeing matters too Your birthday off - it's your day, go celebrate it "One More Day" - an extra day off, when you just need to hit pause Opportunities to grow and learn in a supportive, people-first culture Ready to help create something unforgettable please email with your CV or apply on LinkedIn
Housing Concierge Bath, Somerset Permanent, Full Time (37.5 hours per week) Pay £12.60 per hour and great benefits including Health Cash Plan! Home, a place where you belong Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? Were looking for a dedicated night worker who wont fall asleep on the job! If youre as energised as a ne click apply for full job details
Jun 27, 2025
Full time
Housing Concierge Bath, Somerset Permanent, Full Time (37.5 hours per week) Pay £12.60 per hour and great benefits including Health Cash Plan! Home, a place where you belong Calling all night owls! Prefer staying awake and working through the night rather than snoozing away like the rest of us? Were looking for a dedicated night worker who wont fall asleep on the job! If youre as energised as a ne click apply for full job details
BDS are currently recruiting for a Security Concierge, working 12 hours shifts for a retirement living service based in the Brighton, BN2 Area. We are looking for someone to be work during weekday nights and all-day during weekends. The building is currently undergoing renovations so the role is to provide an on site presence during the building undergoing renovation work Duties will include; Managing fire and/ or security alarms if and when needed Able to retain basic info around procedures in case of emergency Act as Fire Marshal on site (full training will be provided) Shifts patterns- 24/7 cover Monday- Sunday on a 4 day rolling rota- shifts are; 6am- 6pm, 6pm- 6am You will be working within a team of 2 We need someone who is available to start ASAP and you must be flexible to work at least one of the shift patterns above. This is a temporary ongoing role to start ASAP- please only apply if able to start immediately You will need to hold a Basic DBS check dated within the last 12 months Rate of pay is 18ph PAYE - 22.82ph UMB (minimum) Apply now for immediate consideration
Jun 17, 2025
Contractor
BDS are currently recruiting for a Security Concierge, working 12 hours shifts for a retirement living service based in the Brighton, BN2 Area. We are looking for someone to be work during weekday nights and all-day during weekends. The building is currently undergoing renovations so the role is to provide an on site presence during the building undergoing renovation work Duties will include; Managing fire and/ or security alarms if and when needed Able to retain basic info around procedures in case of emergency Act as Fire Marshal on site (full training will be provided) Shifts patterns- 24/7 cover Monday- Sunday on a 4 day rolling rota- shifts are; 6am- 6pm, 6pm- 6am You will be working within a team of 2 We need someone who is available to start ASAP and you must be flexible to work at least one of the shift patterns above. This is a temporary ongoing role to start ASAP- please only apply if able to start immediately You will need to hold a Basic DBS check dated within the last 12 months Rate of pay is 18ph PAYE - 22.82ph UMB (minimum) Apply now for immediate consideration
Front of House Manager Inspired by Denmark Street 's fine architectural detail and cultural history, Chateau Denmark is a collection of 44 guesthouses set across 16 buildings along a one hundred yard street. The rooms and apartments capture a spirited independence on a street where the Sex Pistols once lived, the Rolling Stones recorded their debut album and Bowie and Hendrix all hung out. If the walls here could speak, you'd be hooked on more than simply the musical hook. While Chateau Denmark is about freedom, its destination bar - Thirteen, is all about exploration. Promising good times with bad company, Thirteen and basement club dial8 together, present a baroque and gothic charm to the short but storied street. We are searching for A diversely skilled Front of House Manager to join and lead our FOH & BTLR team at Chateau Denmark . Our Front Office Manager will give the good times the right ingredients. "Anything but traditional" they will lead, facilitate and orchestrate a new chapter for waking up or staying up in London. Purpose As a Front of House Manager , we look for you to possess a natural curiosity, desire in creating outstanding guest experience. Managing and leading the daily operations of Reception, Concierge, Butlers and F&B aspects of the department. You will be leading the experience and articulating it from arrival to departure. Motivating and inspiring the team of receptionists and butlers, providing an exceptional service whilst embodying a no half measures attitude. Your profile Excellent leadership abilities. Reception/Concierge/ Food & Beverage/ Events Management/ In room Dining Management experience desired. Ability to lead & facilitate a dynamic and free flowing environment. Relevant experience in a luxury hospitality environment. Passionate for creating exceptional guest experience. Being an excellent team player and havingoutstanding communication skills. Being exceptionally organised and proactive. Having exceptional attention to detail. The ability and drive to build relationships with internal and external stakeholders. Excellent IT skills and numeracy. Display a passionate, fun and enthusiastic approach to work. Obtain broad knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Your role Ensuring a seamless & welcoming experience for all guests. Analysing & maximising revenue streams. Management of the Receptionists, Butlers and Butler's operation. Leading the delivery of guest experience, entailing reception, mixology, concierge & traditional butler service. Covering Duty Manager shifts, including some nights. Coordinate and cooperate closely with all departments. Inspire and motivate team members to deliver bespoke high-end level of service to all guests. Setting departmental objectives/goals, work schedules, budgets, policies and procedures. Monitor & manage performance and standards. Recruitment and onboarding. Developing and training the team to meet the high standards required on a day-day and guest-guest basis. Managing budgets, finances and controlling expenditure. Updating and/or creating new SOPs. Ensure a well-stocked and organised working environment. Act in line with Chateau Denmark's policies and procedures. And we are offering you Career development opportunities, training, special accommodation rates for your friends & family, Perkbox membership, holiday increase by one day for each completed year of service (up to 5 days) & many more. "This is an exciting opportunity to be part of something very special. We are doing things differently at Chateau Denmark. Join our team and be part of something revolutionary." Emilie, GeneralManager All candidates must be eligible to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process. If you would like to apply for our Front of House Manager position please click APPLY.
Jun 14, 2025
Full time
Front of House Manager Inspired by Denmark Street 's fine architectural detail and cultural history, Chateau Denmark is a collection of 44 guesthouses set across 16 buildings along a one hundred yard street. The rooms and apartments capture a spirited independence on a street where the Sex Pistols once lived, the Rolling Stones recorded their debut album and Bowie and Hendrix all hung out. If the walls here could speak, you'd be hooked on more than simply the musical hook. While Chateau Denmark is about freedom, its destination bar - Thirteen, is all about exploration. Promising good times with bad company, Thirteen and basement club dial8 together, present a baroque and gothic charm to the short but storied street. We are searching for A diversely skilled Front of House Manager to join and lead our FOH & BTLR team at Chateau Denmark . Our Front Office Manager will give the good times the right ingredients. "Anything but traditional" they will lead, facilitate and orchestrate a new chapter for waking up or staying up in London. Purpose As a Front of House Manager , we look for you to possess a natural curiosity, desire in creating outstanding guest experience. Managing and leading the daily operations of Reception, Concierge, Butlers and F&B aspects of the department. You will be leading the experience and articulating it from arrival to departure. Motivating and inspiring the team of receptionists and butlers, providing an exceptional service whilst embodying a no half measures attitude. Your profile Excellent leadership abilities. Reception/Concierge/ Food & Beverage/ Events Management/ In room Dining Management experience desired. Ability to lead & facilitate a dynamic and free flowing environment. Relevant experience in a luxury hospitality environment. Passionate for creating exceptional guest experience. Being an excellent team player and havingoutstanding communication skills. Being exceptionally organised and proactive. Having exceptional attention to detail. The ability and drive to build relationships with internal and external stakeholders. Excellent IT skills and numeracy. Display a passionate, fun and enthusiastic approach to work. Obtain broad knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations. Your role Ensuring a seamless & welcoming experience for all guests. Analysing & maximising revenue streams. Management of the Receptionists, Butlers and Butler's operation. Leading the delivery of guest experience, entailing reception, mixology, concierge & traditional butler service. Covering Duty Manager shifts, including some nights. Coordinate and cooperate closely with all departments. Inspire and motivate team members to deliver bespoke high-end level of service to all guests. Setting departmental objectives/goals, work schedules, budgets, policies and procedures. Monitor & manage performance and standards. Recruitment and onboarding. Developing and training the team to meet the high standards required on a day-day and guest-guest basis. Managing budgets, finances and controlling expenditure. Updating and/or creating new SOPs. Ensure a well-stocked and organised working environment. Act in line with Chateau Denmark's policies and procedures. And we are offering you Career development opportunities, training, special accommodation rates for your friends & family, Perkbox membership, holiday increase by one day for each completed year of service (up to 5 days) & many more. "This is an exciting opportunity to be part of something very special. We are doing things differently at Chateau Denmark. Join our team and be part of something revolutionary." Emilie, GeneralManager All candidates must be eligible to live and work in the UK. Evidence of eligibility will be required as part of the recruitment process. If you would like to apply for our Front of House Manager position please click APPLY.
Concierge Officer Job Type: Temporary to Permanent Working Hours: 38 hours per week (Night Shift, 10 PM to 8 AM) Location: Cumbria Hourly Rate: 15 per hour via Umbrella About the Role We are seeking a professional and reliable Concierge Officer to join our clients team on a temp-to-perm basis. This position focuses on ensuring the safety and security of the premises while conducting health and safety checks during the night shift. The role does not involve any housing management responsibilities. Key Responsibilities: Conduct regular security and health and safety checks throughout the building. Monitor and manage access to the premises, ensuring a secure environment. Respond promptly to any security issues or emergencies during the shift. Complete incident reports and maintain accurate logs. Maintain a professional and approachable presence as a Concierge Officer at all times. Requirements: Previous experience in a security or Concierge Officer role is desirable. Strong attention to detail and the ability to follow procedures. Excellent communication skills and a customer-focused approach. Availability to work the designated night shifts on a rolling rota. A valid enhanced DBS (or willingness to obtain one). Benefits: Opportunity for a permanent position after the temporary period. Gain valuable experience in a dynamic and supportive environment as a Concierge Officer. If this role is of interest click apply or give Tiyana a call on (phone number removed) or email (url removed)
Mar 08, 2025
Contractor
Concierge Officer Job Type: Temporary to Permanent Working Hours: 38 hours per week (Night Shift, 10 PM to 8 AM) Location: Cumbria Hourly Rate: 15 per hour via Umbrella About the Role We are seeking a professional and reliable Concierge Officer to join our clients team on a temp-to-perm basis. This position focuses on ensuring the safety and security of the premises while conducting health and safety checks during the night shift. The role does not involve any housing management responsibilities. Key Responsibilities: Conduct regular security and health and safety checks throughout the building. Monitor and manage access to the premises, ensuring a secure environment. Respond promptly to any security issues or emergencies during the shift. Complete incident reports and maintain accurate logs. Maintain a professional and approachable presence as a Concierge Officer at all times. Requirements: Previous experience in a security or Concierge Officer role is desirable. Strong attention to detail and the ability to follow procedures. Excellent communication skills and a customer-focused approach. Availability to work the designated night shifts on a rolling rota. A valid enhanced DBS (or willingness to obtain one). Benefits: Opportunity for a permanent position after the temporary period. Gain valuable experience in a dynamic and supportive environment as a Concierge Officer. If this role is of interest click apply or give Tiyana a call on (phone number removed) or email (url removed)
Role: Assistant Front Office Manager - Luxury Apartment Location: London Salary / Rate of pay: Up to 45,000 pa Platinum Recruitment is working in partnership with a luxury property in the Mayfair area of London and we have a fantastic opportunity for an experienced Assistant Front Office Manager to join their team. What's in it for you? We know how important it is to feel valued. That's why our client offers a comprehensive package, including: Inclusion to a discretionary service charge scheme 28 days holiday (plus an extra day for your birthday) Pension and Life assurance Medicash to claim money back and get access to support for physical & mental well-being Complimentary night's stay at the property every year in recognition of your hard work Regular team get-togethers, and seasonal parties Ongoing training opportunities Enhanced family leave for when you are expanding your family Package Salary: 38,000 to 45,000 p.a. depending on experience Why choose our Client? Sophistication, luxury, and a warm welcome - this is what our client is all about. If you are passionate about delivering unparalleled guest experiences and eager to advance your career within a prestigious setting, this is an exciting opportunity! Assistant Front Office Manager Responsibilities: Support the Front Office Manager in managing daily front office operations, including check-ins, check-outs, and concierge services Ensure all guest interactions are handled with professionalism and warmth, maintaining the luxury standard expected by our clients Assist in training and supervising front office staff to ensure consistent service excellence Address guest inquiries and resolve any concerns promptly to enhance their experience Collaborate with other departments to ensure seamless service delivery throughout the property Monitor room availability, rates, and occupancy levels to maximise revenue opportunities Implement effective communication strategies within the team to ensure operational efficiency Desired qualifications & skills: Exceptional interpersonal skills with a strong emphasis on customer service excellence Proficient with Opera PMS is essential A min. of 2 years of experience in a similar role within a luxury hospitality environment or 5-star hotels only A proactive problem-solver with outstanding organisational skills The ability to work effectively under pressure while maintaining attention to detail Sound like the role for you? Then we would love to hear from you! Click Apply Now to discuss this Assistant Front Office Manager role in London and let's take your career to the next level together! Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Helen Davies Job Number: (phone number removed) / INDFOHF&B Job Role: Assistant Front Office Manager - Luxury Apartment Location: London Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Mar 08, 2025
Full time
Role: Assistant Front Office Manager - Luxury Apartment Location: London Salary / Rate of pay: Up to 45,000 pa Platinum Recruitment is working in partnership with a luxury property in the Mayfair area of London and we have a fantastic opportunity for an experienced Assistant Front Office Manager to join their team. What's in it for you? We know how important it is to feel valued. That's why our client offers a comprehensive package, including: Inclusion to a discretionary service charge scheme 28 days holiday (plus an extra day for your birthday) Pension and Life assurance Medicash to claim money back and get access to support for physical & mental well-being Complimentary night's stay at the property every year in recognition of your hard work Regular team get-togethers, and seasonal parties Ongoing training opportunities Enhanced family leave for when you are expanding your family Package Salary: 38,000 to 45,000 p.a. depending on experience Why choose our Client? Sophistication, luxury, and a warm welcome - this is what our client is all about. If you are passionate about delivering unparalleled guest experiences and eager to advance your career within a prestigious setting, this is an exciting opportunity! Assistant Front Office Manager Responsibilities: Support the Front Office Manager in managing daily front office operations, including check-ins, check-outs, and concierge services Ensure all guest interactions are handled with professionalism and warmth, maintaining the luxury standard expected by our clients Assist in training and supervising front office staff to ensure consistent service excellence Address guest inquiries and resolve any concerns promptly to enhance their experience Collaborate with other departments to ensure seamless service delivery throughout the property Monitor room availability, rates, and occupancy levels to maximise revenue opportunities Implement effective communication strategies within the team to ensure operational efficiency Desired qualifications & skills: Exceptional interpersonal skills with a strong emphasis on customer service excellence Proficient with Opera PMS is essential A min. of 2 years of experience in a similar role within a luxury hospitality environment or 5-star hotels only A proactive problem-solver with outstanding organisational skills The ability to work effectively under pressure while maintaining attention to detail Sound like the role for you? Then we would love to hear from you! Click Apply Now to discuss this Assistant Front Office Manager role in London and let's take your career to the next level together! Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation. Consultant: Helen Davies Job Number: (phone number removed) / INDFOHF&B Job Role: Assistant Front Office Manager - Luxury Apartment Location: London Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Day / Night Concierge 12 hour day or night shifts, 7-7 4 on 4 off West London 11.44 p/h + holiday pay at 12.07% Day AND Night temporary Concierge urgently needed for various high-end residential developments in West London to work on the main reception desk and take responsibility for the daily operations of the property in terms of front of house customer service, security, health and safety, cleanliness and maintenance. Routine duties will be to provide a professional and welcoming front of house reception facility for residents and visitors, key management, parcel and mail management, dealing with visiting contractors ensuring they have a right to be there, dealing with phones, queries, security and health and safety and generally supporting the managing agent in ensuring the property is run well. Candidates must be exceptionally well presented, have excellent English communication skills, excellent organisational skills, good initiative and self-motivation, customer service skills and a strong proven track record.
Mar 08, 2025
Seasonal
Day / Night Concierge 12 hour day or night shifts, 7-7 4 on 4 off West London 11.44 p/h + holiday pay at 12.07% Day AND Night temporary Concierge urgently needed for various high-end residential developments in West London to work on the main reception desk and take responsibility for the daily operations of the property in terms of front of house customer service, security, health and safety, cleanliness and maintenance. Routine duties will be to provide a professional and welcoming front of house reception facility for residents and visitors, key management, parcel and mail management, dealing with visiting contractors ensuring they have a right to be there, dealing with phones, queries, security and health and safety and generally supporting the managing agent in ensuring the property is run well. Candidates must be exceptionally well presented, have excellent English communication skills, excellent organisational skills, good initiative and self-motivation, customer service skills and a strong proven track record.
JOB TITLE: Night Resident Services Manager WORKING HOURS: 8:00pm 8:00am - 4 on 4 off shifts Job overview: The Night Concierge is a very important role. As the first point of contact for residents in the evenings, you'll play a crucial role in providing unparalleled service and ensuring a secure, welcoming environment throughout the night. You will ensure the overall safety of residents, guests, visitors, and the building. You will be responsible for controlling unauthorised access and assisting the daytime front-of-house team with daily operational and administrative tasks. Main Duties and Responsibilities: General Accountabilities: Lead by example, adopting clients policies, procedures, and values. Strive for continuous improvement. Deliver excellent customer service. Take personal responsibility for understanding and following the company s Health & Safety policies and practices. Handle confidential and sensitive information with utmost professionalism. Role Specific Accountabilities: Perform duties and provide overall security service as instructed by the General Manager. Conduct regular patrols of internal and immediate external areas, noting any maintenance issues, anomalies, or residential matters on the M-post patrolling app. Escalate critical findings to the management team when necessary. Support the daytime front-of-house team in conducting regular building health & safety inspections and maintaining a safe environment. Enter relevant comments/details in the security daily handover and liaise with the daytime front-of-house team to ensure continuous operation. Assist the daytime front-of-house team with key residential administrative tasks, such as checking and updating Move In and Renewals Sheets, Apudos system, Inventory Hive portal, and WiFi portal onboarding. Conduct regular inspections of vacant apartments and pre-let property condition checks in collaboration with the daytime front-of-house team. Perform concierge duties, including parcel collection and key management. Liaise with customers to assess maintenance matters, user errors, defects, etc., in collaboration with the front-of-house team. Actively promote the Scheme to attract future renters by ensuring positive feedback on Google and other portals (implement QR scanning code for ease). Required Experience and Technical Competency: Excellent verbal and written communication skills. Excellent IT and numeracy skills. Practical application and working knowledge of Health and Safety requirements and legislation to eliminate or mitigate risks in the workplace. Key Behavioural Competencies: Fairness: Treat others with respect, honesty, and reliability. Organisational Improvement: Contribute ideas to move the company forward. Communication: Confidently pass on and gather information across all communication channels. Respect: Demonstrate ethical values consistently, respecting and understanding others. Unified Approach: Work with others, share information, and help colleagues to meet business goals and comply with Standard Operating Procedures (SOP s). Safety: Actively maintain a safe work environment for all.
Mar 08, 2025
Full time
JOB TITLE: Night Resident Services Manager WORKING HOURS: 8:00pm 8:00am - 4 on 4 off shifts Job overview: The Night Concierge is a very important role. As the first point of contact for residents in the evenings, you'll play a crucial role in providing unparalleled service and ensuring a secure, welcoming environment throughout the night. You will ensure the overall safety of residents, guests, visitors, and the building. You will be responsible for controlling unauthorised access and assisting the daytime front-of-house team with daily operational and administrative tasks. Main Duties and Responsibilities: General Accountabilities: Lead by example, adopting clients policies, procedures, and values. Strive for continuous improvement. Deliver excellent customer service. Take personal responsibility for understanding and following the company s Health & Safety policies and practices. Handle confidential and sensitive information with utmost professionalism. Role Specific Accountabilities: Perform duties and provide overall security service as instructed by the General Manager. Conduct regular patrols of internal and immediate external areas, noting any maintenance issues, anomalies, or residential matters on the M-post patrolling app. Escalate critical findings to the management team when necessary. Support the daytime front-of-house team in conducting regular building health & safety inspections and maintaining a safe environment. Enter relevant comments/details in the security daily handover and liaise with the daytime front-of-house team to ensure continuous operation. Assist the daytime front-of-house team with key residential administrative tasks, such as checking and updating Move In and Renewals Sheets, Apudos system, Inventory Hive portal, and WiFi portal onboarding. Conduct regular inspections of vacant apartments and pre-let property condition checks in collaboration with the daytime front-of-house team. Perform concierge duties, including parcel collection and key management. Liaise with customers to assess maintenance matters, user errors, defects, etc., in collaboration with the front-of-house team. Actively promote the Scheme to attract future renters by ensuring positive feedback on Google and other portals (implement QR scanning code for ease). Required Experience and Technical Competency: Excellent verbal and written communication skills. Excellent IT and numeracy skills. Practical application and working knowledge of Health and Safety requirements and legislation to eliminate or mitigate risks in the workplace. Key Behavioural Competencies: Fairness: Treat others with respect, honesty, and reliability. Organisational Improvement: Contribute ideas to move the company forward. Communication: Confidently pass on and gather information across all communication channels. Respect: Demonstrate ethical values consistently, respecting and understanding others. Unified Approach: Work with others, share information, and help colleagues to meet business goals and comply with Standard Operating Procedures (SOP s). Safety: Actively maintain a safe work environment for all.
Servol Community Services is an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions. Our purpose is to help people achieve mental wellness, purpose and independence. As an organisation we are continually improving, encouraging our teams to succeed and always looking for new ways we can help those we support to reach their goals. Our approach is collaborative, with individuals reassured they are a genuine partner in their own care and recovery. Servol recognises the importance of lived experience when working with service users with complex needs and welcome applications from individuals who have first-hand experience of mental ill health. verything we do links to the following core values: Caring, Respectful, Continuously improving & Welcoming JOB PURPOSE: To be the first point of contact for advice and security for our service users during the night. Managing the building overnight, ensuring service users are signed in or out as required and enquiries are handled professionally, referring to support staff as necessary Duties include supervising entry and exit, maintaining a log of visitors, monitoring CCTV, and (where applicable) liaising with the keyworker on duty regarding nightly issues. THE ROLE: Working on a four on, four off rota basis. Shifts will include working some weekends and bank holidays as part of the rolling rota. Usual times of work are 9pm to 9am the following day. To provide waking cover throughout the night, providing a continuous and effective enhanced housing management intervention and safeguarding to vulnerable service users. This role requires maintaining a balance between safe service delivery and respecting the delivery of a flexible, responsive support service which can adapt to changes in everyone's level of need. This role is about ensuring the security of the guests, and the site. You will also be supporting them, listening to them when they want to talk, helping to diffuse tense situations. We need someone resilient with a proactive attitude and a genuine desire to help people from all walks of life. We need someone who can listen and follow instructions precisely. You'll need to have an acute awareness of our surroundings and what is happening within the service and be able to report any concerns. As a Night Concierge, you will be expected to engage with the guests who reside at the service on a nightly basis, keeping client records up to date, managing incidents, sharing concerns with the wider team to ensure continuity in service delivery, and contributing to daily handover meetings. RESPONSIBILITIES: Remain alert for the duration of your shift and able to respond immediately to any emergency. Deliver a service which enables people to stay safe and protected from harm including effective monitoring of CCTV. Develop and sustain effective partnerships with the people we support. Take appropriate action in the event of an emergency/ challenging situation and ensure all reporting procedures are carried out. Accurately record messages, conduct follow up telephone calls, update logbooks and handover report etc. where appropriate. Maintain the security of the building by completing building checks & patrols. Undertake H&S checks of communal areas reporting any risk or maintenance requirements. Ensure that all communal areas are kept clean and tidy following set schedules. To comply with all Servol Community Services organisational policies and procedures such as Equal Opportunities, Lone Working, Confidentiality/GDPR and Code of Conduct. SKILLS/KNOWEDGE/EXPERIENCE RQUIRED FOR THIS ROLE: Experience of working with vulnerable adults, specifically people with mental health needs of substance misuse, in a similar overnight role. Previous experience working under challenging circumstances. Ability to work autonomously Good written and verbal communication skills Ability to use IT systems confidently Knowledge of the application of Health and Safety legislation Knowledge of safeguarding procedures. Ability to demonstrate respect for a diverse range of individuals Ability to demonstrate a warm, affirmative and person-centred approach to people with complex support needs To be well organised and to be able to lone work (when required) Ability to demonstrate initiative self-motivation and resourcefulness CLICK 'APPLY' IF THIS SOUNDS LIKE THE JOB FOR YOU!
Mar 06, 2025
Full time
Servol Community Services is an established charity which provides high quality accommodation and support for adults living with enduring mental health conditions. Our purpose is to help people achieve mental wellness, purpose and independence. As an organisation we are continually improving, encouraging our teams to succeed and always looking for new ways we can help those we support to reach their goals. Our approach is collaborative, with individuals reassured they are a genuine partner in their own care and recovery. Servol recognises the importance of lived experience when working with service users with complex needs and welcome applications from individuals who have first-hand experience of mental ill health. verything we do links to the following core values: Caring, Respectful, Continuously improving & Welcoming JOB PURPOSE: To be the first point of contact for advice and security for our service users during the night. Managing the building overnight, ensuring service users are signed in or out as required and enquiries are handled professionally, referring to support staff as necessary Duties include supervising entry and exit, maintaining a log of visitors, monitoring CCTV, and (where applicable) liaising with the keyworker on duty regarding nightly issues. THE ROLE: Working on a four on, four off rota basis. Shifts will include working some weekends and bank holidays as part of the rolling rota. Usual times of work are 9pm to 9am the following day. To provide waking cover throughout the night, providing a continuous and effective enhanced housing management intervention and safeguarding to vulnerable service users. This role requires maintaining a balance between safe service delivery and respecting the delivery of a flexible, responsive support service which can adapt to changes in everyone's level of need. This role is about ensuring the security of the guests, and the site. You will also be supporting them, listening to them when they want to talk, helping to diffuse tense situations. We need someone resilient with a proactive attitude and a genuine desire to help people from all walks of life. We need someone who can listen and follow instructions precisely. You'll need to have an acute awareness of our surroundings and what is happening within the service and be able to report any concerns. As a Night Concierge, you will be expected to engage with the guests who reside at the service on a nightly basis, keeping client records up to date, managing incidents, sharing concerns with the wider team to ensure continuity in service delivery, and contributing to daily handover meetings. RESPONSIBILITIES: Remain alert for the duration of your shift and able to respond immediately to any emergency. Deliver a service which enables people to stay safe and protected from harm including effective monitoring of CCTV. Develop and sustain effective partnerships with the people we support. Take appropriate action in the event of an emergency/ challenging situation and ensure all reporting procedures are carried out. Accurately record messages, conduct follow up telephone calls, update logbooks and handover report etc. where appropriate. Maintain the security of the building by completing building checks & patrols. Undertake H&S checks of communal areas reporting any risk or maintenance requirements. Ensure that all communal areas are kept clean and tidy following set schedules. To comply with all Servol Community Services organisational policies and procedures such as Equal Opportunities, Lone Working, Confidentiality/GDPR and Code of Conduct. SKILLS/KNOWEDGE/EXPERIENCE RQUIRED FOR THIS ROLE: Experience of working with vulnerable adults, specifically people with mental health needs of substance misuse, in a similar overnight role. Previous experience working under challenging circumstances. Ability to work autonomously Good written and verbal communication skills Ability to use IT systems confidently Knowledge of the application of Health and Safety legislation Knowledge of safeguarding procedures. Ability to demonstrate respect for a diverse range of individuals Ability to demonstrate a warm, affirmative and person-centred approach to people with complex support needs To be well organised and to be able to lone work (when required) Ability to demonstrate initiative self-motivation and resourcefulness CLICK 'APPLY' IF THIS SOUNDS LIKE THE JOB FOR YOU!
Position: Residential Building Manager Location: Canary Wharf Salary: 65k Hours/days: Monday to Friday 08:00 - 17:00 Start date: 03/07/2024 Thomas Webb Recruitment has an exciting opportunity for an experienced Residential Building Manager to work at one of London's premier 5 star residential buildings in the Heart of Canary Wharf. The development comprises circa 300 apartments and offers its residents exclusive use of a gym, lounge bar, cinema and playgrounds, with the Residential Building Manager being responsible for the management of a 5 star concierge and housekeeping and maintenance service. Candidate Specification: All applicants for the Residential Building Manager position must meet the following criteria; Significant previous experience in a Residential Building Manager or Facilities Management role Significant experience in managing front of house, concierge, housing keeping and or maintenance teams NEBOSH level 3 certification or higher, highly desirable IRPM Associate Membership or higher, highly desirable Good working knowledge of Plant/HVAC systems Good working knowledge of The Building Safety Act 2022 highly desirable Customer driven, with previous experience delivering 5 star customer service Excellent work ethic, willing to be hands on take ownership of the responsibility of the building, day and night Duties and responsibilities: The Residential Building Manager shall be responsible for: Overall responsibility of the housekeeping & concierge teams, ensuring that all operational and department targets are consistently met and that the cleanliness and checking of public areas is carried out efficiently and in line with company brand standard and procedures Being hands on and visible to all team members and observing the day-to-day operations ensuring consistency of 5 star customer service You will be responsible for the day-to-day recruitment, training, development and management of the site team. Building trusted relationships and strong rapport with the residents and stakeholders Maintaining the highest quality database relating to residents preferences Reactively handling all estate requests from residents to provide creative options in a timely manner through Quick and Efficient Service Creating and meeting the monthly reporting of SLAs & KPIs against each service contract across the development Creating a solid and effective working relationships with the teams, stakeholders, contractors and residents alike to ensure needs are met and exceeded Following client and department health & safety and security policies and procedures to maintain a clean, safe, and secure environment Ensuring COSHH is up to date and that the team is trained and monitored Managing all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the development Conducting comprehensive and informative handovers with colleagues and ensure that staff meetings are held regularly and staff are informed about engagement activities and opportunities to training and development Encouraging and motivating colleagues to perform their best, taking responsibility for tasks and assignments, making decisions and providing input on possible improvements Managing in house laundry and the external dry cleaning of towels and staff uniforms Ensuring that a detailed daily log is maintained for any incidents, resident requests and shift handovers Conducting probation meetings and regular performances assessments and mystery audits with all team members Budgetary management of all staffing, recruitment cost, training, consumable items, and work equipment. Liaising with our health and safety consultant to ensure that all risk assessments on site are up to date and the teams are fully trained Liaising and assisting with any HR matters, inclusive of but not subject to, investigation, disciplinary and dismissal. Assisting with the delivery and support of the Building Safety Act 2022 where appropriate; ensuring that buildings are safe and feel safe for all stakeholders. Coordinating all planned and preventative maintenance (PPM) including but not limited to central plant; coordinating access and contractor attendance for FCU/ HIU servicing within the properties. Attend weekly/ fortnightly meetings with the Freeholders representatives to report on all matters arising with the Estate management. Should you wish to apply for the Residential Building Manager role, please submit your CV along with a cover note, outlining your compatibility for the role.
Feb 17, 2025
Full time
Position: Residential Building Manager Location: Canary Wharf Salary: 65k Hours/days: Monday to Friday 08:00 - 17:00 Start date: 03/07/2024 Thomas Webb Recruitment has an exciting opportunity for an experienced Residential Building Manager to work at one of London's premier 5 star residential buildings in the Heart of Canary Wharf. The development comprises circa 300 apartments and offers its residents exclusive use of a gym, lounge bar, cinema and playgrounds, with the Residential Building Manager being responsible for the management of a 5 star concierge and housekeeping and maintenance service. Candidate Specification: All applicants for the Residential Building Manager position must meet the following criteria; Significant previous experience in a Residential Building Manager or Facilities Management role Significant experience in managing front of house, concierge, housing keeping and or maintenance teams NEBOSH level 3 certification or higher, highly desirable IRPM Associate Membership or higher, highly desirable Good working knowledge of Plant/HVAC systems Good working knowledge of The Building Safety Act 2022 highly desirable Customer driven, with previous experience delivering 5 star customer service Excellent work ethic, willing to be hands on take ownership of the responsibility of the building, day and night Duties and responsibilities: The Residential Building Manager shall be responsible for: Overall responsibility of the housekeeping & concierge teams, ensuring that all operational and department targets are consistently met and that the cleanliness and checking of public areas is carried out efficiently and in line with company brand standard and procedures Being hands on and visible to all team members and observing the day-to-day operations ensuring consistency of 5 star customer service You will be responsible for the day-to-day recruitment, training, development and management of the site team. Building trusted relationships and strong rapport with the residents and stakeholders Maintaining the highest quality database relating to residents preferences Reactively handling all estate requests from residents to provide creative options in a timely manner through Quick and Efficient Service Creating and meeting the monthly reporting of SLAs & KPIs against each service contract across the development Creating a solid and effective working relationships with the teams, stakeholders, contractors and residents alike to ensure needs are met and exceeded Following client and department health & safety and security policies and procedures to maintain a clean, safe, and secure environment Ensuring COSHH is up to date and that the team is trained and monitored Managing all audit processes to a high standard, ensuring 100% Health and Safety compliance throughout the development Conducting comprehensive and informative handovers with colleagues and ensure that staff meetings are held regularly and staff are informed about engagement activities and opportunities to training and development Encouraging and motivating colleagues to perform their best, taking responsibility for tasks and assignments, making decisions and providing input on possible improvements Managing in house laundry and the external dry cleaning of towels and staff uniforms Ensuring that a detailed daily log is maintained for any incidents, resident requests and shift handovers Conducting probation meetings and regular performances assessments and mystery audits with all team members Budgetary management of all staffing, recruitment cost, training, consumable items, and work equipment. Liaising with our health and safety consultant to ensure that all risk assessments on site are up to date and the teams are fully trained Liaising and assisting with any HR matters, inclusive of but not subject to, investigation, disciplinary and dismissal. Assisting with the delivery and support of the Building Safety Act 2022 where appropriate; ensuring that buildings are safe and feel safe for all stakeholders. Coordinating all planned and preventative maintenance (PPM) including but not limited to central plant; coordinating access and contractor attendance for FCU/ HIU servicing within the properties. Attend weekly/ fortnightly meetings with the Freeholders representatives to report on all matters arising with the Estate management. Should you wish to apply for the Residential Building Manager role, please submit your CV along with a cover note, outlining your compatibility for the role.
Ashberry Recruitment are currently looking for Waking Night Support Workers for their well-respected client based in Blackburn. As a Night Support Worker, you will be providing assistance with Housing Management functions and will often be the first point of contact. Some of your duties and responsibilities will be as follows: Work with clients to resolve conflict using de-escalation skills where appropriate Make decisions with regard to excluding clients in conjunction with the duty/on-call manager Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met Assist with logging and reporting maintenance work including emergency out of hours repairs Supporting clients with welfare rights, budgeting, employment, education and training Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites Manage front of house duties including telephone calls and external visitors Requirements for the role: Enhanced DBS Check Must have a proven track record of providing information, advice and guidance to clients Knowledge and understanding of basic IT suitable for an office environment Knowledge of basic housing management tasks and working with vulnerable individuals
Feb 11, 2025
Full time
Ashberry Recruitment are currently looking for Waking Night Support Workers for their well-respected client based in Blackburn. As a Night Support Worker, you will be providing assistance with Housing Management functions and will often be the first point of contact. Some of your duties and responsibilities will be as follows: Work with clients to resolve conflict using de-escalation skills where appropriate Make decisions with regard to excluding clients in conjunction with the duty/on-call manager Clean office space and communal areas on a scheduled basis and clean and prepare void rooms in order to maximise occupancy and ensure turn around targets are met Assist with logging and reporting maintenance work including emergency out of hours repairs Supporting clients with welfare rights, budgeting, employment, education and training Responsible for providing concierge services across more than one site including attending other sites to deal with incidents and using CCTV to monitor sites Manage front of house duties including telephone calls and external visitors Requirements for the role: Enhanced DBS Check Must have a proven track record of providing information, advice and guidance to clients Knowledge and understanding of basic IT suitable for an office environment Knowledge of basic housing management tasks and working with vulnerable individuals
Night Duty Manager 7pm to 7am, 4 on 4 off Vauxhall, SW8 £39,000 Per Annum (Depending on Experience) Experienced Night Duty Manager required to oversee the daily operations of the Front Desk of this large, high end modern private residential development in Vauxhall. As the Night Duty Manager you will be responsible for the delivery of the highest levels of customer service to all residents and guests at the development as well as overseeing the day-to-day operations of the concierge desk, you will be the main point of contact for all queries, The General Manager and Facilities Manager. Duties will include maintaining effective all-round line management of the concierge team, establishing and exceeding levels of customer service as the benchmark on which the rest of the Concierge Team will be measured, overseeing all staff administration including Staff Induction, Training, Annual Rota, Annual Leave forms, Overtime and Return to Work forms, understanding and following the company's Health & Safety policies and practices and identifying risks and hazards (to the General Manager and/or Facilities Manager) to continuously improve safety performance, handling confidential and sensitive information, dealing with issues and queries with utmost professionalism, and undertaking routine patrols around the development, observing and reporting accordingly. The Night Duty Manager MUST have significant experience gained within a similar role, previous management experience, experience of delivering 5 customer service, excellent written and verbal communication skills and a good understanding of Health and Safety processes.
Feb 08, 2025
Full time
Night Duty Manager 7pm to 7am, 4 on 4 off Vauxhall, SW8 £39,000 Per Annum (Depending on Experience) Experienced Night Duty Manager required to oversee the daily operations of the Front Desk of this large, high end modern private residential development in Vauxhall. As the Night Duty Manager you will be responsible for the delivery of the highest levels of customer service to all residents and guests at the development as well as overseeing the day-to-day operations of the concierge desk, you will be the main point of contact for all queries, The General Manager and Facilities Manager. Duties will include maintaining effective all-round line management of the concierge team, establishing and exceeding levels of customer service as the benchmark on which the rest of the Concierge Team will be measured, overseeing all staff administration including Staff Induction, Training, Annual Rota, Annual Leave forms, Overtime and Return to Work forms, understanding and following the company's Health & Safety policies and practices and identifying risks and hazards (to the General Manager and/or Facilities Manager) to continuously improve safety performance, handling confidential and sensitive information, dealing with issues and queries with utmost professionalism, and undertaking routine patrols around the development, observing and reporting accordingly. The Night Duty Manager MUST have significant experience gained within a similar role, previous management experience, experience of delivering 5 customer service, excellent written and verbal communication skills and a good understanding of Health and Safety processes.
Vacancy: Night Concierge Location: North London Salary: £29,00 per annum Hours/Days: 8pm - 8am 4 on 4 off We are seeking a reliable and dedicated Night Concierge to work for modern development of circa 500 + residential apartments in North London. This is an exciting opportunity for an experienced Night Concierge looking to work at a development that prides itself on using modern software technology to manage the day to day operations of the Development. Key Responsibilities The Night Concierge shall; Meet and greet the residents and answer enquiries by telephone Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times. Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit. Ensure effective security of residents and the building at all times including the smooth running of car parking facilities. Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary. Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems. Assist the House Manager/Directors with any other reasonable duties as requested. Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events. Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc Candidate specification: All applicants for this Night Concierge role must meet the following criteria; Have a minimum of 2 years experience as a Night Concierge within a residential or hotel environment Have good IT skills, including the use of tablets, laptops, building management software, email and microsoft word packages Have excellent written and verbal english language skills Be articulate, well spoken and a good communicator Be able to problem solve and remain calm under pressure Have excellent personal presentation Be positive, naturally helpful, and a proactive deliverer of 5 star customer service Due to the high volume of applications for this Night Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application
Feb 07, 2025
Full time
Vacancy: Night Concierge Location: North London Salary: £29,00 per annum Hours/Days: 8pm - 8am 4 on 4 off We are seeking a reliable and dedicated Night Concierge to work for modern development of circa 500 + residential apartments in North London. This is an exciting opportunity for an experienced Night Concierge looking to work at a development that prides itself on using modern software technology to manage the day to day operations of the Development. Key Responsibilities The Night Concierge shall; Meet and greet the residents and answer enquiries by telephone Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times. Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit. Ensure effective security of residents and the building at all times including the smooth running of car parking facilities. Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary. Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems. Assist the House Manager/Directors with any other reasonable duties as requested. Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events. Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc Candidate specification: All applicants for this Night Concierge role must meet the following criteria; Have a minimum of 2 years experience as a Night Concierge within a residential or hotel environment Have good IT skills, including the use of tablets, laptops, building management software, email and microsoft word packages Have excellent written and verbal english language skills Be articulate, well spoken and a good communicator Be able to problem solve and remain calm under pressure Have excellent personal presentation Be positive, naturally helpful, and a proactive deliverer of 5 star customer service Due to the high volume of applications for this Night Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application
Vacancy: Day Concierge Location: North London Salary: £28,800 per annum Hours/Days: Saturday to Monday 8am - 8pm We are seeking a reliable and dedicated Day Concierge to work for modern development of circa 500 + residential apartments in North London. This is an exciting opportunity for an experienced Day Concierge looking to work at a development that prides itself on using modern software technology to manage the day to day operations of the Development. Key Responsibilities The Day Concierge shall; Meet and greet the residents and answer enquiries by telephone Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times. Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit. Ensure effective security of residents and the building at all times including the smooth running of car parking facilities. Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary. Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems. Assist the House Manager/Directors with any other reasonable duties as requested. Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events. Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc Candidate specification: All applicants for this Night Concierge role must meet the following criteria; Have a minimum of 2 years experience as a Day Concierge within a residential or hotel environment Live no further than a 45 minute commute door to door from Finsbury Park Have good IT skills, including the use of tablets, laptops, building management software, email and microsoft word packages Have excellent written and verbal english language skills Be articulate, well spoken and a good communicator Be able to problem solve and remain calm under pressure Have excellent personal presentation Be positive, naturally helpful, and a proactive deliverer of 5 star customer service Due to the high volume of applications for this Day Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application
Feb 07, 2025
Full time
Vacancy: Day Concierge Location: North London Salary: £28,800 per annum Hours/Days: Saturday to Monday 8am - 8pm We are seeking a reliable and dedicated Day Concierge to work for modern development of circa 500 + residential apartments in North London. This is an exciting opportunity for an experienced Day Concierge looking to work at a development that prides itself on using modern software technology to manage the day to day operations of the Development. Key Responsibilities The Day Concierge shall; Meet and greet the residents and answer enquiries by telephone Assist the residents, guests and visitors with job tasks and individual requests to be dealt with efficiently whilst maintaining reception cover. Ensure that the highest levels of customer care and service are maintained at all times. Deal effectively with complaints, take the correct action and remain courteous at all times. Maintain a clean and smart appearance at all times, wearing either the staff uniform or a suit. Ensure effective security of residents and the building at all times including the smooth running of car parking facilities. Check and screen all visitors and guests and any contractor staff, ensuring they have permission to be present in the building. Report any suspicious/unusual behavior, calling the police if necessary. Report any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency. Be responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. The issuing of all parcels/registered mail with a correct record. Issue keys only to correct personnel/residents whilst recording at all times the signing in and out of keys. Be responsible for the site fire and emergency procedures policy and ensuring that relevant preventative measures are undertaken, whilst on duty Proactively deal with any maintenance and cleaning problems identified within the development and regularly carry out site inspections to identify any problems. Assist the House Manager/Directors with any other reasonable duties as requested. Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events. Conduct weekly flushing of vacant flats water systems including toilets, taps, dishwashers and washing machines etc Candidate specification: All applicants for this Night Concierge role must meet the following criteria; Have a minimum of 2 years experience as a Day Concierge within a residential or hotel environment Live no further than a 45 minute commute door to door from Finsbury Park Have good IT skills, including the use of tablets, laptops, building management software, email and microsoft word packages Have excellent written and verbal english language skills Be articulate, well spoken and a good communicator Be able to problem solve and remain calm under pressure Have excellent personal presentation Be positive, naturally helpful, and a proactive deliverer of 5 star customer service Due to the high volume of applications for this Day Concierge position, all successful applicants will be contacted within 7 working days from the date of their initial application
Exciting Opportunity Alert! Join Rendall & Rittner as a Night Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Concierge. This is an incredible career opportunity with a fantastic package. Position: Night Concierge Location: Riverlight Working Hours: 4 days on, 4 days off (Apply online only) Salary: 28,000 - 30,000 per annum (depending on experience) Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Time Off: Enjoy 16 days of holiday plus national holidays. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: This role will be based at a deluxe riverside development in the heart of the Nine Elms regeneration site. Consisting of 812 apartments, Riverlight benefits from inner gardens, a private library, entertainment centre and a health centre, consisting of: pool, gym, and spa. Riverlight is easily accessible with Battersea Power Station, Battersea Park, Queenstown Road, Vauxhall, and Nine Elms stations all within 15min walking distance. Key Responsibilities and Requirements: As a Concierge at Rendall & Rittner, you will: Passionate about creating a positive and safe environment for residents, guests, and the team. Expert in customer service, using this expertise to lead, engage, and inspire others. Proactive in seeking opportunities to drive the performance of the development. Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries. Values and supports the team, building strong working relationships with residents, guests, and external contractors. Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
Feb 07, 2025
Full time
Exciting Opportunity Alert! Join Rendall & Rittner as a Night Concierge! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Concierge. This is an incredible career opportunity with a fantastic package. Position: Night Concierge Location: Riverlight Working Hours: 4 days on, 4 days off (Apply online only) Salary: 28,000 - 30,000 per annum (depending on experience) Contract: A permanent position that offers stability and room for growth. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Time Off: Enjoy 16 days of holiday plus national holidays. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Professional Attire: A team uniform is provided to ensure a polished and consistent appearance. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Development Details: This role will be based at a deluxe riverside development in the heart of the Nine Elms regeneration site. Consisting of 812 apartments, Riverlight benefits from inner gardens, a private library, entertainment centre and a health centre, consisting of: pool, gym, and spa. Riverlight is easily accessible with Battersea Power Station, Battersea Park, Queenstown Road, Vauxhall, and Nine Elms stations all within 15min walking distance. Key Responsibilities and Requirements: As a Concierge at Rendall & Rittner, you will: Passionate about creating a positive and safe environment for residents, guests, and the team. Expert in customer service, using this expertise to lead, engage, and inspire others. Proactive in seeking opportunities to drive the performance of the development. Skilled in handling feedback effectively in the moment, serving as the main point of contact for all queries. Values and supports the team, building strong working relationships with residents, guests, and external contractors. Has a track record of delivering great customer service, managing complaints, working safely, and thriving in a team environment. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Some developments vary. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
