At Bloor Homes, our Site Managers are extremely important people within our business. Working day-to-day at the 'front line' of construction, they deal with key people from our Head Office, as well as tradespeople and contractors on site. Not only that, but they meet the most important people of all: our customers, as we design, build and hand over their new, dream home. We are now seeking suitable people to join our comprehensive training programme to become a fully qualified Site Manager. You may have a background as a time-served trades professional, or as a project manager in a related area. Or you may just be an ambitious, capable person with a desire to succeed in a successful, people-focused business. We are recruiting for a Trainee Site Manager to join our South West Region, based in Somerset. As Trainee Site Manager, you will shadow other roles to gain awareness of all site-based activities, as well as gaining an understanding of the whole housebuilding process. You will play a key role in quality control, health and safety, resource management and staff recruitment on-site. Meeting customers, answering their questions and resolving any problems will be a key part of your job. Ideally, you will have experience in the construction industry, and have the relevant skills and qualifications. And of course you will need effective written and verbal communication skills, plus good time management too. It's a challenging role, and a rewarding one. You'll get a college-based qualification under your belt, and the knowledge and experience to progress within the company and ultimately manage your own site. MAIN DUTIES To shadow other site workers to gain an awareness of all site based activities. To complete a period of secondment to other departments such as commercial, design and technical and sales to gain a greater understanding of the whole house building process. To ensure that all houses/flats are produced to a consistently high standard of quality, so as to comply in all respects with specific regulators. To ensure that any customer complaints during the production cycle are promptly and properly investigated and the appropriate action is taken. To ensure that the resources of men and materials at his disposal are properly co-ordinated. To recruit as requested a number of directly employed operatives or labour only sub-contractors as shall be necessary to enable the production objectives of the site. To participate in the selection of labour and materials sub-contractors who will be working on his site and liaising with them throughout. To reasonably check that the setting out and levels of all houses to be constructed on the development accord with the drawings provided or if variances are thought necessary then they are agreed with the engineer/planner/Contracts Manager/Construction Director and adequately recorded. To co-ordinate men and materials to meet the production programme and in particular to maintain the optimum level of materials on site consistent with the labour force being fully and effectively employed and the agreed production programme being met. To monitor the output of all persons working on site and sign off payment for work completed to the required standards of quality. To initiate all inspections by the Local Building Inspector or the NHBC under the Building Regulations and to attend inspections of the site. To supervise and inspect all road and sewer construction on the site. To organise the connection of all services in good time so as not to delay occupations. To carry out pre-completion inspections of houses on the development with the purchasers thereof and to record any outstanding work in writing over the signature of the purchaser. To ensure compliance with all Health and Safety and other relevant legislation and, on the occasion of any visit to the site, to accompany such person in the inspection of the site. To attend and participate fully in such meetings as may be called by or with the support of the Contracts Manager and in particular pre-start meetings and quarterly/monthly Site Managers Meetings To ensure that all reasonable requests from the Company's Sales Staff in connection with the preparation and maintenance of Show Homes are accommodated as soon as possible. To give assistance to the Customer Care Manager for all works necessary in completing maintenance in a professional and efficient manner, strictly adhering to date and appointments agreed by the Customer Care Manager. Attending meetings that may be necessary in the performance of your duties. Complying with and uphold company policies and procedures. Undertaking any additional tasks as may reasonably be required from time to time. ESSENTIAL SKILLS / ATTRIBUTES Keen interest within the construction industry. Good problem solving skills with excellent time management. Excellent attention to Detail with a desire to succeed. COMPANY BENEFITS Company Car Company Phone and Laptop Scottish Widows Pension Scheme 33 days holiday entitlement (including bank holidays) Group Staff Discount at Triumph Motorcycles ltd. Competitive discount on our homes (dependent upon the property and location) If you feel this vacancy could be your new career path, click 'apply now' to forward an up-to-date copy of your CV. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Mar 16, 2026
Full time
At Bloor Homes, our Site Managers are extremely important people within our business. Working day-to-day at the 'front line' of construction, they deal with key people from our Head Office, as well as tradespeople and contractors on site. Not only that, but they meet the most important people of all: our customers, as we design, build and hand over their new, dream home. We are now seeking suitable people to join our comprehensive training programme to become a fully qualified Site Manager. You may have a background as a time-served trades professional, or as a project manager in a related area. Or you may just be an ambitious, capable person with a desire to succeed in a successful, people-focused business. We are recruiting for a Trainee Site Manager to join our South West Region, based in Somerset. As Trainee Site Manager, you will shadow other roles to gain awareness of all site-based activities, as well as gaining an understanding of the whole housebuilding process. You will play a key role in quality control, health and safety, resource management and staff recruitment on-site. Meeting customers, answering their questions and resolving any problems will be a key part of your job. Ideally, you will have experience in the construction industry, and have the relevant skills and qualifications. And of course you will need effective written and verbal communication skills, plus good time management too. It's a challenging role, and a rewarding one. You'll get a college-based qualification under your belt, and the knowledge and experience to progress within the company and ultimately manage your own site. MAIN DUTIES To shadow other site workers to gain an awareness of all site based activities. To complete a period of secondment to other departments such as commercial, design and technical and sales to gain a greater understanding of the whole house building process. To ensure that all houses/flats are produced to a consistently high standard of quality, so as to comply in all respects with specific regulators. To ensure that any customer complaints during the production cycle are promptly and properly investigated and the appropriate action is taken. To ensure that the resources of men and materials at his disposal are properly co-ordinated. To recruit as requested a number of directly employed operatives or labour only sub-contractors as shall be necessary to enable the production objectives of the site. To participate in the selection of labour and materials sub-contractors who will be working on his site and liaising with them throughout. To reasonably check that the setting out and levels of all houses to be constructed on the development accord with the drawings provided or if variances are thought necessary then they are agreed with the engineer/planner/Contracts Manager/Construction Director and adequately recorded. To co-ordinate men and materials to meet the production programme and in particular to maintain the optimum level of materials on site consistent with the labour force being fully and effectively employed and the agreed production programme being met. To monitor the output of all persons working on site and sign off payment for work completed to the required standards of quality. To initiate all inspections by the Local Building Inspector or the NHBC under the Building Regulations and to attend inspections of the site. To supervise and inspect all road and sewer construction on the site. To organise the connection of all services in good time so as not to delay occupations. To carry out pre-completion inspections of houses on the development with the purchasers thereof and to record any outstanding work in writing over the signature of the purchaser. To ensure compliance with all Health and Safety and other relevant legislation and, on the occasion of any visit to the site, to accompany such person in the inspection of the site. To attend and participate fully in such meetings as may be called by or with the support of the Contracts Manager and in particular pre-start meetings and quarterly/monthly Site Managers Meetings To ensure that all reasonable requests from the Company's Sales Staff in connection with the preparation and maintenance of Show Homes are accommodated as soon as possible. To give assistance to the Customer Care Manager for all works necessary in completing maintenance in a professional and efficient manner, strictly adhering to date and appointments agreed by the Customer Care Manager. Attending meetings that may be necessary in the performance of your duties. Complying with and uphold company policies and procedures. Undertaking any additional tasks as may reasonably be required from time to time. ESSENTIAL SKILLS / ATTRIBUTES Keen interest within the construction industry. Good problem solving skills with excellent time management. Excellent attention to Detail with a desire to succeed. COMPANY BENEFITS Company Car Company Phone and Laptop Scottish Widows Pension Scheme 33 days holiday entitlement (including bank holidays) Group Staff Discount at Triumph Motorcycles ltd. Competitive discount on our homes (dependent upon the property and location) If you feel this vacancy could be your new career path, click 'apply now' to forward an up-to-date copy of your CV. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Referral and Assessment Manager Salary £43000.00 PA Car Allowance £3800.00 PA Location Coverage: West Midlands and Gloucestershire Due to the nature of this role, we can only consider applicants who drive At CareTech , we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs. CareTech Adults are recruiting for a Referral and Assessment Manager to join our Senior Management & Business Development Team. The Referral and Assessment Manager will focus on core bed fill and generating a healthy pipeline of referrals for all new services. To support the Business Development Manager and Operational leads in the marketing and sales of all voids within the regions of supported living and residential services. To assist in maximizing business potential and profitability, helping to ensure that all CQC standards and company procedures are met and the budgeted levels of occupancy are achieved. Role & Responsibilities: To assist the Business Development Manager and Operational colleagues with the maximisation and monitoring of sales and marketing within the region To ensure the timely follow up of new sales enquiries and referrals To promptly carry out client assessments To liaise with care managers, family members and other external professionals to secure appropriate placement of new clients, ensuring that their individual needs are met To arrange and accompany visits by care workers, families and clients to care homes in the region To liaise with home managers and to view homes prior to visits taking place, ensuring the best possible image of the organisation is projected To assist with the completion of new business tenders, including liaison with internal departments to obtain the required information To help to develop and maintain an up to date marketing database To assist with the timely compilation of statistics, reports and management information To assist the Business Development and Operational colleagues in arranging and running promotional activities and events, including the launch of new services and homes within the region To represent the Company, when required, at regional and national events to publicise the organisation, e.g. exhibitions, trade shows, conferences. To achieve divisional targets and set KPI's. Experience: You will have experience undertaking complex care assessments, drawing on your professional expertise to analyse need, assess risk, and develop person-centred support plans. You'll work collaboratively with individuals, families, and multi-disciplinary partners to ensure assessments are thorough, timely, and aligned to statutory responsibilities and best practice within adult social care. Attributes: A natural and thorough understanding of marketing principles Ability to build and maintain strong relationships Friendly, polite and professional Reliable and trustworthy Self-motivated and driven with a desire to continually succeed and improve Skills:- An excellent understanding of the business environment and of the services provided by CareTech community Services Excellent communication and influencing skills Able to manage relationships with tact and diplomacy Highly organized with excellent prioritization skills Able to produce and respond to detailed written and oral communication in an office setting Able to use standard applications to process, obtain and combine information e.g. Microsoft Office, Excel, Word, Outlook, mail merge, and databases You're forward-thinking and always one step ahead when planning workload You take initiative and actively look for solutions before issues escalate. You bring energy and enthusiasm to your work, thriving in a role where priorities can shift quickly. You adapt easily to changing demands and are comfortable adjusting your approach as situations evolve. Your flexible working style helps you support multiple priorities across the service. What We Offer Recommend A Friend Bonus Free DBS Check Blue Light Card Stakeholder Pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes Ongoing training with clear career progression opportunities, including access to qualifications up to degree level CareTech Foundation - Opportunity to apply for family and friend's grant Our Values Friendly Positive Innovative Empowering Person-Centred Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. If you have not heard from us within 14 days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. T&C's paid following the successful completion of a 6-month probation period Wolverhampton - Care Referrals and Assessment Manager SYS-24009 Birmingham - Care Referrals and Assessment Manager SYS-24009 Gloucester - Care Referrals and Assessment Manager SYS-24009
Mar 13, 2026
Full time
Referral and Assessment Manager Salary £43000.00 PA Car Allowance £3800.00 PA Location Coverage: West Midlands and Gloucestershire Due to the nature of this role, we can only consider applicants who drive At CareTech , we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs. CareTech Adults are recruiting for a Referral and Assessment Manager to join our Senior Management & Business Development Team. The Referral and Assessment Manager will focus on core bed fill and generating a healthy pipeline of referrals for all new services. To support the Business Development Manager and Operational leads in the marketing and sales of all voids within the regions of supported living and residential services. To assist in maximizing business potential and profitability, helping to ensure that all CQC standards and company procedures are met and the budgeted levels of occupancy are achieved. Role & Responsibilities: To assist the Business Development Manager and Operational colleagues with the maximisation and monitoring of sales and marketing within the region To ensure the timely follow up of new sales enquiries and referrals To promptly carry out client assessments To liaise with care managers, family members and other external professionals to secure appropriate placement of new clients, ensuring that their individual needs are met To arrange and accompany visits by care workers, families and clients to care homes in the region To liaise with home managers and to view homes prior to visits taking place, ensuring the best possible image of the organisation is projected To assist with the completion of new business tenders, including liaison with internal departments to obtain the required information To help to develop and maintain an up to date marketing database To assist with the timely compilation of statistics, reports and management information To assist the Business Development and Operational colleagues in arranging and running promotional activities and events, including the launch of new services and homes within the region To represent the Company, when required, at regional and national events to publicise the organisation, e.g. exhibitions, trade shows, conferences. To achieve divisional targets and set KPI's. Experience: You will have experience undertaking complex care assessments, drawing on your professional expertise to analyse need, assess risk, and develop person-centred support plans. You'll work collaboratively with individuals, families, and multi-disciplinary partners to ensure assessments are thorough, timely, and aligned to statutory responsibilities and best practice within adult social care. Attributes: A natural and thorough understanding of marketing principles Ability to build and maintain strong relationships Friendly, polite and professional Reliable and trustworthy Self-motivated and driven with a desire to continually succeed and improve Skills:- An excellent understanding of the business environment and of the services provided by CareTech community Services Excellent communication and influencing skills Able to manage relationships with tact and diplomacy Highly organized with excellent prioritization skills Able to produce and respond to detailed written and oral communication in an office setting Able to use standard applications to process, obtain and combine information e.g. Microsoft Office, Excel, Word, Outlook, mail merge, and databases You're forward-thinking and always one step ahead when planning workload You take initiative and actively look for solutions before issues escalate. You bring energy and enthusiasm to your work, thriving in a role where priorities can shift quickly. You adapt easily to changing demands and are comfortable adjusting your approach as situations evolve. Your flexible working style helps you support multiple priorities across the service. What We Offer Recommend A Friend Bonus Free DBS Check Blue Light Card Stakeholder Pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes Ongoing training with clear career progression opportunities, including access to qualifications up to degree level CareTech Foundation - Opportunity to apply for family and friend's grant Our Values Friendly Positive Innovative Empowering Person-Centred Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. If you have not heard from us within 14 days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. T&C's paid following the successful completion of a 6-month probation period Wolverhampton - Care Referrals and Assessment Manager SYS-24009 Birmingham - Care Referrals and Assessment Manager SYS-24009 Gloucester - Care Referrals and Assessment Manager SYS-24009
Putting the 'i' into British Innovation. Putting the 'i' into Inventing the Future. Putting the 'i' into Inspiring Change. myenergi is a growing global clean tech manufacturer dedicated to removing the barriers to a greener future. Known for our award winning zappi EV charger and our intelligent home energy management ecosystem, we empower customers to control, store, and optimise their self generated energy. With an expanding international presence and ambitious plans for continued global growth, we're shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all. ️Role Summary: This role ensures our customers receive exceptional support across all channels, while driving continuous improvement, operational efficiency, and a consistently high quality experience. The ideal candidate is a people focused leader with strong service desk expertise and a passion for delivering outstanding customer outcomes. ️Key Responsibilities: Lead, coach, and develop the Customer Service and Technical Support teams. Create a positive, high performance culture focused on customer satisfaction and first time resolution. Manage team scheduling, workload distribution, and resource planning to ensure consistent coverage. Conduct PDR's across the teams and support ongoing training and development. Oversee day to day customer operations across phone, email, live chat, and ticketing systems. Ensure SLAs, KPIs, and quality standards are met and continuously improved. Monitor ticket queues, response times, and escalation processes to maintain service excellence. Work closely with the team to ensure complex issues are resolved efficiently. Oversee the effective use of service desk tools, CRM systems, and live chat platforms. Produce regular reports on team performance, and operational metrics. Collaborate with the wider team to ensure accurate documentation, troubleshooting guides, and internal knowledge resources are maintained. Support new product launches by preparing the team with training, documentation, and readiness plans. Collaborate, and work closely with other departments across the business, such as the Sales and Engineering departments to ensure seamless support Act as an escalation point for complex or sensitive customer cases, providing guidance and ensuring satisfactory resolution. ️Required Qualifications and Experience: Proven experience of managing a full-service desk which includes customer and/or technical support teams, ideally within a fast paced or tech driven environment. Strong technical understanding or previous experience within a tech, energy, or consumer electronics environment Strong leadership skills with the ability to motivate, coach, and develop teams. Ability to manage performance and drive results without compromising team wellbeing or customer experience. Excellent communication, problem solving, and decision making skills.Comfortable handling escalations and guiding other team members through complex technical issues. Experience working with ticketing systems, CRM tools, and live chat platforms. Ability to analyse data and identify trends to produce clear performance reports to senior stakeholders within myenergi. Demonstrated ability to manage change, work cross functionally, and contribute to continuous improvement. Our Core Values: Positivity & Pride Open & Honest Communication Teamwork & Kindness Empowerment & Responsibility At myenergi, our culture is shaped by the values we live every day. They guide how we work, how we treat each other, and how we deliver on our mission to create a greener, more sustainable future. What myenergi Offers You ️ Free on site EV charging Private Medical Insurance Cycle to Work Scheme 25 days' holiday (increasing with service) + Bank Holidays Mental Health First Aiders across the business Career development and ongoing support Employee empowerment and autonomy ️ Free on site parking A positive, purpose driven working environment EV salary sacrifice scheme Birthday leave - because everyone deserves a day off for their birthday ️ Life Assurance - death in service Long service awards Enhanced maternity and paternity pay Life Celebrations - vouchers for birth and marriage Employee Assistance Programme - a free, 24/7 UK based counselling helpline myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued.
Mar 13, 2026
Full time
Putting the 'i' into British Innovation. Putting the 'i' into Inventing the Future. Putting the 'i' into Inspiring Change. myenergi is a growing global clean tech manufacturer dedicated to removing the barriers to a greener future. Known for our award winning zappi EV charger and our intelligent home energy management ecosystem, we empower customers to control, store, and optimise their self generated energy. With an expanding international presence and ambitious plans for continued global growth, we're shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all. ️Role Summary: This role ensures our customers receive exceptional support across all channels, while driving continuous improvement, operational efficiency, and a consistently high quality experience. The ideal candidate is a people focused leader with strong service desk expertise and a passion for delivering outstanding customer outcomes. ️Key Responsibilities: Lead, coach, and develop the Customer Service and Technical Support teams. Create a positive, high performance culture focused on customer satisfaction and first time resolution. Manage team scheduling, workload distribution, and resource planning to ensure consistent coverage. Conduct PDR's across the teams and support ongoing training and development. Oversee day to day customer operations across phone, email, live chat, and ticketing systems. Ensure SLAs, KPIs, and quality standards are met and continuously improved. Monitor ticket queues, response times, and escalation processes to maintain service excellence. Work closely with the team to ensure complex issues are resolved efficiently. Oversee the effective use of service desk tools, CRM systems, and live chat platforms. Produce regular reports on team performance, and operational metrics. Collaborate with the wider team to ensure accurate documentation, troubleshooting guides, and internal knowledge resources are maintained. Support new product launches by preparing the team with training, documentation, and readiness plans. Collaborate, and work closely with other departments across the business, such as the Sales and Engineering departments to ensure seamless support Act as an escalation point for complex or sensitive customer cases, providing guidance and ensuring satisfactory resolution. ️Required Qualifications and Experience: Proven experience of managing a full-service desk which includes customer and/or technical support teams, ideally within a fast paced or tech driven environment. Strong technical understanding or previous experience within a tech, energy, or consumer electronics environment Strong leadership skills with the ability to motivate, coach, and develop teams. Ability to manage performance and drive results without compromising team wellbeing or customer experience. Excellent communication, problem solving, and decision making skills.Comfortable handling escalations and guiding other team members through complex technical issues. Experience working with ticketing systems, CRM tools, and live chat platforms. Ability to analyse data and identify trends to produce clear performance reports to senior stakeholders within myenergi. Demonstrated ability to manage change, work cross functionally, and contribute to continuous improvement. Our Core Values: Positivity & Pride Open & Honest Communication Teamwork & Kindness Empowerment & Responsibility At myenergi, our culture is shaped by the values we live every day. They guide how we work, how we treat each other, and how we deliver on our mission to create a greener, more sustainable future. What myenergi Offers You ️ Free on site EV charging Private Medical Insurance Cycle to Work Scheme 25 days' holiday (increasing with service) + Bank Holidays Mental Health First Aiders across the business Career development and ongoing support Employee empowerment and autonomy ️ Free on site parking A positive, purpose driven working environment EV salary sacrifice scheme Birthday leave - because everyone deserves a day off for their birthday ️ Life Assurance - death in service Long service awards Enhanced maternity and paternity pay Life Celebrations - vouchers for birth and marriage Employee Assistance Programme - a free, 24/7 UK based counselling helpline myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued.
Company Description Rexel UK, a global leader in the distribution of electrical and energy-efficient products and services, is proud to announce the opening of our new Dunstable branch in Spring 2026. As part of our ambitious growth strategy, we are seeking a highly motivated and strategic Branch Manager to lead this exciting new venture. This role represents an exciting opportunity to contribute to Rexel's continued expansion and success, as we invest in growing our branch network to deliver smart electrical solutions that enhance the comfort, safety, and security of homes, businesses, and industries. The Dunstable branch will play a pivotal role in supporting our vision for 2026 and beyond. We are looking for a dynamic leader with a proven track record in driving business growth, empowering teams, and delivering exceptional customer service. If you thrive in a fast-paced environment, excel in building strong relationships, and possess a strategic mindset, this is the perfect opportunity to make a significant impact within a forward-thinking organization. The Benefits of a Career with Rexel: Company Car Scheme Contributory pension scheme and life assurance Bonuses: Performance Related Bonus scheme Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday and enjoy enhanced parental leave Support & Development: Extensive learning opportunities from day one Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more! Perks: Staff discounts, exclusive holiday offers and free financial support and education Job Description As a Branch Manager, you will play a pivotal role in ensuring the success of the branch. Your key responsibilities will include: Strategic Planning: Develop and implement a strategic and tactical business plan to drive profitable performance and achieve growth targets Customer Management: Execute agreed customer plans for selected accounts, ensuring quality customer contact and effective implementation Service Excellence: Ensure the branch meets service targets across all business segments, with a focus on delivering exceptional customer experiences Performance Monitoring: Monitor sales, profitability, and service KPIs, taking appropriate action to ensure targets are met. Ensure compliance with standard operating procedures, health, and safety regulations Collaboration: Work closely with other branches, support functions, and stakeholders to contribute to the effective operation of the business Data Utilisation: Use data to create reports for strategic planning, budgeting, and performance management. Provide feedback and insights to branch colleagues and management Team Leadership: Lead, develop, and engage branch colleagues to meet performance targets, support career development, and foster a positive team environment Supplier Engagement: Collaborate with key suppliers to drive joint customer activities and strengthen partnerships Qualifications At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success include: COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives TAKES ACCOUNTABILITY: Takes action, addresses obstacles to get work done and meets commitments CUSTOMER FOCUS: Building strong customer relationships & delivering customer centric solutions DEVELOP OTHERS: developing people to meet both their career goals & the organisations goals FINANCIAL ACUMEN: Interpreting & applying understanding of Key financial indicators to make better business decisions Additional Information At Rexel UK, we're all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we're building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.
Mar 12, 2026
Full time
Company Description Rexel UK, a global leader in the distribution of electrical and energy-efficient products and services, is proud to announce the opening of our new Dunstable branch in Spring 2026. As part of our ambitious growth strategy, we are seeking a highly motivated and strategic Branch Manager to lead this exciting new venture. This role represents an exciting opportunity to contribute to Rexel's continued expansion and success, as we invest in growing our branch network to deliver smart electrical solutions that enhance the comfort, safety, and security of homes, businesses, and industries. The Dunstable branch will play a pivotal role in supporting our vision for 2026 and beyond. We are looking for a dynamic leader with a proven track record in driving business growth, empowering teams, and delivering exceptional customer service. If you thrive in a fast-paced environment, excel in building strong relationships, and possess a strategic mindset, this is the perfect opportunity to make a significant impact within a forward-thinking organization. The Benefits of a Career with Rexel: Company Car Scheme Contributory pension scheme and life assurance Bonuses: Performance Related Bonus scheme Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday and enjoy enhanced parental leave Support & Development: Extensive learning opportunities from day one Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more! Perks: Staff discounts, exclusive holiday offers and free financial support and education Job Description As a Branch Manager, you will play a pivotal role in ensuring the success of the branch. Your key responsibilities will include: Strategic Planning: Develop and implement a strategic and tactical business plan to drive profitable performance and achieve growth targets Customer Management: Execute agreed customer plans for selected accounts, ensuring quality customer contact and effective implementation Service Excellence: Ensure the branch meets service targets across all business segments, with a focus on delivering exceptional customer experiences Performance Monitoring: Monitor sales, profitability, and service KPIs, taking appropriate action to ensure targets are met. Ensure compliance with standard operating procedures, health, and safety regulations Collaboration: Work closely with other branches, support functions, and stakeholders to contribute to the effective operation of the business Data Utilisation: Use data to create reports for strategic planning, budgeting, and performance management. Provide feedback and insights to branch colleagues and management Team Leadership: Lead, develop, and engage branch colleagues to meet performance targets, support career development, and foster a positive team environment Supplier Engagement: Collaborate with key suppliers to drive joint customer activities and strengthen partnerships Qualifications At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success include: COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives TAKES ACCOUNTABILITY: Takes action, addresses obstacles to get work done and meets commitments CUSTOMER FOCUS: Building strong customer relationships & delivering customer centric solutions DEVELOP OTHERS: developing people to meet both their career goals & the organisations goals FINANCIAL ACUMEN: Interpreting & applying understanding of Key financial indicators to make better business decisions Additional Information At Rexel UK, we're all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we're building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.
Were looking for an experienced New Build Sales Manager to lead our sales programme across new build and affordable home ownership schemes. If you're passionate about delivering high quality, affordable homes and improving residents lives, this role offers the opportunity to make a real social impact. As there will be travel to sites, you will, ideally need to live within a commutable distance of o click apply for full job details
Mar 11, 2026
Full time
Were looking for an experienced New Build Sales Manager to lead our sales programme across new build and affordable home ownership schemes. If you're passionate about delivering high quality, affordable homes and improving residents lives, this role offers the opportunity to make a real social impact. As there will be travel to sites, you will, ideally need to live within a commutable distance of o click apply for full job details
Overview Sales Progressor - Join the haart Family Location: Colchester Head Office Salary: £24,000 - £26,000 basic + OTE up to £30,000 per year Job Type: Full-Time Are you organised, proactive, and motivated by results? Do you thrive in a fast paced environment where no two days are the same? Join Spicerhaart, one of the UK's leading estate agency groups, and play a vital role in helping our clients move into their new homes with confidence. What's in It for You Basic salary: £24,000 - £26,000 per year On-target earnings: Up to £30,000 per year Dedicated training and coaching to support your professional development Clear pathways for career progression within the property industry What You'll Be Doing As a Move Manager, you'll be the vital link between buyers, sellers, and key stakeholders in the home buying journey. Your role will involve: Registering client details and keeping accurate records Managing multiple property sales at various stages of progression Chasing and coordinating with key stakeholders, including: Mortgage advisers or lenders Solicitors Buyers and vendors Surveyors Any other parties involved in the process Gathering required documents such as: Proof of ID Mortgage agreements Insurance policies Ensuring all documentation is in place and progressing sales to successful completion Maintaining regular, clear communication with all parties to ensure a smooth, timely transaction What You'll Bring to the Role We're looking for someone with: A demonstrable track record in an administrative or client-facing role Knowledge of estate agency, residential lettings, or the home buying process (preferred) A reputation for delivering excellent customer service The confidence and communication skills to liaise with people at all levels Strong organisational skills with the ability to manage multiple cases simultaneously A proactive and positive attitude with a hunger to succeed Passion for the haart brand, our values, and customer centric approach A strong desire to learn, grow, and advance your career within the property sector Are You the Right Fit? You'll excel in this role if you: Love engaging with people and understanding their needs Communicate clearly and confidently - whether over the phone, in writing, or face to face Thrive when spinning multiple plates and staying organised under pressure Take pride in doing a great job - not just for yourself, but for your team and clients Believe in your abilities and aren't afraid to show it Work well as part of a high performing, collaborative team If you're ready to take the next step in your property career and want to be part of a driven, supportive, and people focused team, apply now to become a Move Manager at Spicerhaart. The finer details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Mar 11, 2026
Full time
Overview Sales Progressor - Join the haart Family Location: Colchester Head Office Salary: £24,000 - £26,000 basic + OTE up to £30,000 per year Job Type: Full-Time Are you organised, proactive, and motivated by results? Do you thrive in a fast paced environment where no two days are the same? Join Spicerhaart, one of the UK's leading estate agency groups, and play a vital role in helping our clients move into their new homes with confidence. What's in It for You Basic salary: £24,000 - £26,000 per year On-target earnings: Up to £30,000 per year Dedicated training and coaching to support your professional development Clear pathways for career progression within the property industry What You'll Be Doing As a Move Manager, you'll be the vital link between buyers, sellers, and key stakeholders in the home buying journey. Your role will involve: Registering client details and keeping accurate records Managing multiple property sales at various stages of progression Chasing and coordinating with key stakeholders, including: Mortgage advisers or lenders Solicitors Buyers and vendors Surveyors Any other parties involved in the process Gathering required documents such as: Proof of ID Mortgage agreements Insurance policies Ensuring all documentation is in place and progressing sales to successful completion Maintaining regular, clear communication with all parties to ensure a smooth, timely transaction What You'll Bring to the Role We're looking for someone with: A demonstrable track record in an administrative or client-facing role Knowledge of estate agency, residential lettings, or the home buying process (preferred) A reputation for delivering excellent customer service The confidence and communication skills to liaise with people at all levels Strong organisational skills with the ability to manage multiple cases simultaneously A proactive and positive attitude with a hunger to succeed Passion for the haart brand, our values, and customer centric approach A strong desire to learn, grow, and advance your career within the property sector Are You the Right Fit? You'll excel in this role if you: Love engaging with people and understanding their needs Communicate clearly and confidently - whether over the phone, in writing, or face to face Thrive when spinning multiple plates and staying organised under pressure Take pride in doing a great job - not just for yourself, but for your team and clients Believe in your abilities and aren't afraid to show it Work well as part of a high performing, collaborative team If you're ready to take the next step in your property career and want to be part of a driven, supportive, and people focused team, apply now to become a Move Manager at Spicerhaart. The finer details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Lettings Property Manager - Preston - up to £28k basic plus commission My client is an independently owned Lettings and Estate Agency brand looking for an experienced Lettings Property Manager to join this professional team who will have a strong background in Lettings Property Management and good lettings legislation knowledge. The role will also involve carrying out viewings for both sales and lettings when required. Main Duties for the Lettings Property Manager to include: Managing a portfolio of circa 100 properties Communicate with Landlords / Tenants / Contractors regarding property maintenance works, required actions to be undertaken resolving accordingly Carrying out property inspections and reporting back to Landlords with feedback Ensure all legal compliances are up to date Tenancy renewals Liaise with tenant and landlord following the end of tenancy Communicating with utility companies and council at start and end of tenancy Resolving Landlord and Tenant enquiries Carrying out viewings Essential Skills Required: Lettings Property Management experience Great Customer Service skills Organisation skills Problem Solving skills Articulate IT literate Full UK Licence and Car Working hours - Monday to Friday 9.30am - 5.30pm and alternate Saturdays 9.30am - 12.30pm with time off in lieu The team at Nexus are specialists in providing high-quality recruitment solutions across the property sector. With over 60 years of industry experience, we apply a wealth of knowledge and expertise to connect the finest of candidates to the best opportunities in Residential lettings, Estate Agencies, New Homes Sales, Property Management and Financial Services.
Mar 11, 2026
Full time
Lettings Property Manager - Preston - up to £28k basic plus commission My client is an independently owned Lettings and Estate Agency brand looking for an experienced Lettings Property Manager to join this professional team who will have a strong background in Lettings Property Management and good lettings legislation knowledge. The role will also involve carrying out viewings for both sales and lettings when required. Main Duties for the Lettings Property Manager to include: Managing a portfolio of circa 100 properties Communicate with Landlords / Tenants / Contractors regarding property maintenance works, required actions to be undertaken resolving accordingly Carrying out property inspections and reporting back to Landlords with feedback Ensure all legal compliances are up to date Tenancy renewals Liaise with tenant and landlord following the end of tenancy Communicating with utility companies and council at start and end of tenancy Resolving Landlord and Tenant enquiries Carrying out viewings Essential Skills Required: Lettings Property Management experience Great Customer Service skills Organisation skills Problem Solving skills Articulate IT literate Full UK Licence and Car Working hours - Monday to Friday 9.30am - 5.30pm and alternate Saturdays 9.30am - 12.30pm with time off in lieu The team at Nexus are specialists in providing high-quality recruitment solutions across the property sector. With over 60 years of industry experience, we apply a wealth of knowledge and expertise to connect the finest of candidates to the best opportunities in Residential lettings, Estate Agencies, New Homes Sales, Property Management and Financial Services.
Building a sustainable tomorrow The energy sector is undergoing one of the most significant transformations in its history. Across the UK and Ireland, electricity networks are expanding at an unprecedented pace to support decarbonisation, energy security, and economic growth, connecting new offshore wind, interconnectors, storage, and low-carbon technologies to homes, industry, and communities. This
Mar 10, 2026
Full time
Building a sustainable tomorrow The energy sector is undergoing one of the most significant transformations in its history. Across the UK and Ireland, electricity networks are expanding at an unprecedented pace to support decarbonisation, energy security, and economic growth, connecting new offshore wind, interconnectors, storage, and low-carbon technologies to homes, industry, and communities. This
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: The Role: We're looking for a commercially minded Senior Customer Analyst to help shape how customer metrics inform performance across our stores and departments. This role is to operate as an important bridge between customer insight and performance - helping our partners unlock opportunities rooted in the customer. This is perfect for someone who enjoys turning complex data into clear, actionable opportunities whilst working across multiple stakeholders. You'll join a fast-growing, inquisitive team that partners increasingly closely with our Merchandising and Buying functions. Our goal is to uncover and drive customers opportunities which will ultimately impact sales throughout TK Maxx and Homesense banners. No two weeks are the same: you'll move fluidly between strategic thinking, deep analytical exploration, and supporting the business in applying customer insight to real-world commercial decisions. We value curiosity, problem-solving and a passion for continual improvement. Advanced SQL skills are essential, ideally gained in a customer, commercial, or financial analytics setting. In return, you'll have the opportunity to stretch and develop those skills within a supportive environment backed by a multi-million-pound customer data and technology stack, with dedicated IT support to ensure you can focus on high-value work without friction. We are a collaborative team with a flexible hybrid model-using office days for connection, co-working and accelerated development, and home days for deep, uninterrupted analysis. What you'll do: You will work closely with the Customer Analytics Manager to embed customer insight into business decision-making, supporting key functions such as Merchandising, Buying, and Store Operations. Responsibilities include: Reporting customer participation and performance across stores and departments Helping to develop consistent and clear customer reporting for our Merchandising and Buying partners Conducting exploratory analysis to identify customer-driven commercial opportunities Translating customer data into clear insights Shaping strategic recommendations that drive measurable growth Presenting complex findings in a simple, compelling way to stakeholders across the business Building scalable analytical models to support business-as-usual activity Mentoring and supporting junior analysts within the team What you'll bring: Excellent analytical skills including advanced excel and SQL skills. Advanced Google Analytics skills and experience Knowledge of Power BI essential Finance qualification preferred e.g. CIMA or experience working with financial teams Solid project management skills and experience prioritising multiple projects simultaneously. Excellent communication skills with the ability to translate complex topics in a simple and meaningful way. Ability to build effective working relationships with internal stakeholders and external partners. Strong team player with inquisitive personality Also Desirable: Experience in location analytics Usage of tools such as QGIS or Carto Experience in using cred/debit card token data You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
Mar 10, 2026
Full time
TJX Europe At TJX Europe, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritises your development. Whether you're working in our Distribution Centers, Corporate Offices, or Retail Stores-TK Maxx & Homesense, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX team-a Fortune 100 company and the world's leading off-price retailer. Job Description: The Role: We're looking for a commercially minded Senior Customer Analyst to help shape how customer metrics inform performance across our stores and departments. This role is to operate as an important bridge between customer insight and performance - helping our partners unlock opportunities rooted in the customer. This is perfect for someone who enjoys turning complex data into clear, actionable opportunities whilst working across multiple stakeholders. You'll join a fast-growing, inquisitive team that partners increasingly closely with our Merchandising and Buying functions. Our goal is to uncover and drive customers opportunities which will ultimately impact sales throughout TK Maxx and Homesense banners. No two weeks are the same: you'll move fluidly between strategic thinking, deep analytical exploration, and supporting the business in applying customer insight to real-world commercial decisions. We value curiosity, problem-solving and a passion for continual improvement. Advanced SQL skills are essential, ideally gained in a customer, commercial, or financial analytics setting. In return, you'll have the opportunity to stretch and develop those skills within a supportive environment backed by a multi-million-pound customer data and technology stack, with dedicated IT support to ensure you can focus on high-value work without friction. We are a collaborative team with a flexible hybrid model-using office days for connection, co-working and accelerated development, and home days for deep, uninterrupted analysis. What you'll do: You will work closely with the Customer Analytics Manager to embed customer insight into business decision-making, supporting key functions such as Merchandising, Buying, and Store Operations. Responsibilities include: Reporting customer participation and performance across stores and departments Helping to develop consistent and clear customer reporting for our Merchandising and Buying partners Conducting exploratory analysis to identify customer-driven commercial opportunities Translating customer data into clear insights Shaping strategic recommendations that drive measurable growth Presenting complex findings in a simple, compelling way to stakeholders across the business Building scalable analytical models to support business-as-usual activity Mentoring and supporting junior analysts within the team What you'll bring: Excellent analytical skills including advanced excel and SQL skills. Advanced Google Analytics skills and experience Knowledge of Power BI essential Finance qualification preferred e.g. CIMA or experience working with financial teams Solid project management skills and experience prioritising multiple projects simultaneously. Excellent communication skills with the ability to translate complex topics in a simple and meaningful way. Ability to build effective working relationships with internal stakeholders and external partners. Strong team player with inquisitive personality Also Desirable: Experience in location analytics Usage of tools such as QGIS or Carto Experience in using cred/debit card token data You must have the legal right to work in the country you are applying to. As proud as we are of our past success, it's our future that excites us most. We strive to provide opportunities for growth, recognition and a competitive salary and benefits package. Share our determination to think bolder and bigger, and be part of our future. We consider all applicants for employment without regard to age, disability, gender, gender reassignment, marriage and civil partnerships, pregnancy and maternity, race, religion or belief and/or sexual orientation. Address: 73 Clarendon Road Location: EUR Home Office Watford GB
We currently have an exciting opportunity to join us as a Customer Service Agent within our Customer Service Team. In a nutshell, you will be responsible for: Delivering a high standard of customer experience, by providing critical troubleshooting advice and resolving technical queries. Customer satisfaction and effective communication is of the highest priority in supporting the high-end products and services offered across the House of Rohl and Aqualisa product brands. What you are already great at: - Working as part of a team in delivering a high standard of service to our consumers. - Handle approximately 20-25 inbound calls per day (25%). - Escalate unresolved or complex issues to relevant department or higher-level when necessary. - Engage and support the UK and EMEAA Sales force. - Record consumer complaints/quality issues on CRM. - Process orders, product registrations and refunds for card payments. - Respond within department SLA to queries, product information, technical support, order discrepancies, warranty claims. - Proactively action and manage emails sent to the team mailboxes. - Collaborate with other departments and sister companies ensuring information and process are integrated and aligned. - Full process handling for the return of faulty product, ensuring all relevant procedures are followed. - Any other duties as required by the Manager for the smooth and efficient operation of the department. - Record clear and accurate details of consumer interactions. - Gather customer feedback to improve products, services and customer experience. - Adhering to company policies and procedures. For this role we would need you to demonstrate: - Minimum of 2 years proven experience in contact/call centre/customer service environment. - Experience of working within a premium/luxury brand (desired). - Excellent written and spoken English (essential). - Ability to use own initiative in a proactive manner. - Strong attention to detail (essential). - Possess the ability to problem solve, prioritise and work under pressure. - Have excellent customer service, relationship and communication skills. - Be proficient in MS Office Suites (desired). -CXone/Hubspot CRM knowledge (desired). - Enjoy working as part of a well-established team. - Willingness for continuous learning and development Core Competencies - Passion for Excellence in the Customer Experience - Ability to Retain Technical Information - Problem Solving Skills - Time Management and Organisation - Adaptability, Flexibility and Resilience - Emotional Intelligence - Natural Drive and Initiative Our Values : Aligned in our work together Agile in the face of challenge Accountable to our promises Action with integrity and transparency Why work for us: We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn t always defined by hitting a financial target. We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction. The Benefits Bit: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Employee Recognition Programme And as an employer who values you, you will be welcomed with open arms and supported to succeed. Our Hiring Process Initial discussion with our Resourcing Team. On-site interview process (1 2 stages depending on role). Successful candidates will be notified, and start dates confirmed. If you haven t heard from us within 4 weeks, please consider your application unsuccessful. Note for Recruitment Agencies : We manage our vacancies internally, preferring direct hires and referrals. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply. Who we are Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.
Mar 09, 2026
Full time
We currently have an exciting opportunity to join us as a Customer Service Agent within our Customer Service Team. In a nutshell, you will be responsible for: Delivering a high standard of customer experience, by providing critical troubleshooting advice and resolving technical queries. Customer satisfaction and effective communication is of the highest priority in supporting the high-end products and services offered across the House of Rohl and Aqualisa product brands. What you are already great at: - Working as part of a team in delivering a high standard of service to our consumers. - Handle approximately 20-25 inbound calls per day (25%). - Escalate unresolved or complex issues to relevant department or higher-level when necessary. - Engage and support the UK and EMEAA Sales force. - Record consumer complaints/quality issues on CRM. - Process orders, product registrations and refunds for card payments. - Respond within department SLA to queries, product information, technical support, order discrepancies, warranty claims. - Proactively action and manage emails sent to the team mailboxes. - Collaborate with other departments and sister companies ensuring information and process are integrated and aligned. - Full process handling for the return of faulty product, ensuring all relevant procedures are followed. - Any other duties as required by the Manager for the smooth and efficient operation of the department. - Record clear and accurate details of consumer interactions. - Gather customer feedback to improve products, services and customer experience. - Adhering to company policies and procedures. For this role we would need you to demonstrate: - Minimum of 2 years proven experience in contact/call centre/customer service environment. - Experience of working within a premium/luxury brand (desired). - Excellent written and spoken English (essential). - Ability to use own initiative in a proactive manner. - Strong attention to detail (essential). - Possess the ability to problem solve, prioritise and work under pressure. - Have excellent customer service, relationship and communication skills. - Be proficient in MS Office Suites (desired). -CXone/Hubspot CRM knowledge (desired). - Enjoy working as part of a well-established team. - Willingness for continuous learning and development Core Competencies - Passion for Excellence in the Customer Experience - Ability to Retain Technical Information - Problem Solving Skills - Time Management and Organisation - Adaptability, Flexibility and Resilience - Emotional Intelligence - Natural Drive and Initiative Our Values : Aligned in our work together Agile in the face of challenge Accountable to our promises Action with integrity and transparency Why work for us: We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn t always defined by hitting a financial target. We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction. The Benefits Bit: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Employee Recognition Programme And as an employer who values you, you will be welcomed with open arms and supported to succeed. Our Hiring Process Initial discussion with our Resourcing Team. On-site interview process (1 2 stages depending on role). Successful candidates will be notified, and start dates confirmed. If you haven t heard from us within 4 weeks, please consider your application unsuccessful. Note for Recruitment Agencies : We manage our vacancies internally, preferring direct hires and referrals. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply. Who we are Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.
RECRUITMENT SOLUTIONS FOR BUSINESS (UK) LTD
Rainham, Essex
An excellent opportunity for an experienced Estate Agent Senior Branch Manager to lead this paced paced and successful office in Rainham Kent. The Senior Branch Manager Package: Basic Salary £31,000 pa Realistic Earnings (including commission): £60,000 - £65,000pa Company car or car allowance up to £4,000 5 days per week, including some Saturdays (2 on, 1 off) Generous Holiday Profit related bonus share scheme, Holiday commission, pension, life insurance, Private healthcare, company rewards & incentives, Structured career path to grow your business. The Senior Branch Manager Role: You'll be running this branch like it's your own business -shaping its success and driving profitability. YOU make things happen, ensuring customers get nothing but top-notch service and expert advice. Lead & Manage Your Business - Own the profitability and growth of your branch-your success is in your hands! Motivate & Inspire Your Team - Lead by example, help your team grow, and hit those targets together! List Properties & Support Vendors - Help vendors get the best price, and match buyers with their dream homes. Stay Ahead of the Market - Become the local expert and build your reputation as the go-to in the area. Work Closely with Your Team - Collaborate to exceed expectations and get the best deals across the board. The Senior Branch Manager Person: Proven Relationship Builder - You know how to convert valuations into sales and lead a high-performing team. Driven & Ambitious - You thrive in a fast-paced environment and are always ready to take on new challenges. Customer-Focused - You genuinely enjoy helping people on their journey, from first-time buyers to those securing their forever home. Strong Work Ethic - You align with our values of honesty, respect, and trust. If you have the current relevant experience for this role please do not hesitate, APPLY TODAY and submit your CV. Our Recruitment Solutions for Business team are available for a confidential chat and will respond within 12 - 24 hours of your CV application. We guarantee complete discretion, call today and talk in confidence to one of our Property Recruitment experts. Please be advised, if you do not have the previous experience required in the job description your application will not be considered.
Mar 09, 2026
Full time
An excellent opportunity for an experienced Estate Agent Senior Branch Manager to lead this paced paced and successful office in Rainham Kent. The Senior Branch Manager Package: Basic Salary £31,000 pa Realistic Earnings (including commission): £60,000 - £65,000pa Company car or car allowance up to £4,000 5 days per week, including some Saturdays (2 on, 1 off) Generous Holiday Profit related bonus share scheme, Holiday commission, pension, life insurance, Private healthcare, company rewards & incentives, Structured career path to grow your business. The Senior Branch Manager Role: You'll be running this branch like it's your own business -shaping its success and driving profitability. YOU make things happen, ensuring customers get nothing but top-notch service and expert advice. Lead & Manage Your Business - Own the profitability and growth of your branch-your success is in your hands! Motivate & Inspire Your Team - Lead by example, help your team grow, and hit those targets together! List Properties & Support Vendors - Help vendors get the best price, and match buyers with their dream homes. Stay Ahead of the Market - Become the local expert and build your reputation as the go-to in the area. Work Closely with Your Team - Collaborate to exceed expectations and get the best deals across the board. The Senior Branch Manager Person: Proven Relationship Builder - You know how to convert valuations into sales and lead a high-performing team. Driven & Ambitious - You thrive in a fast-paced environment and are always ready to take on new challenges. Customer-Focused - You genuinely enjoy helping people on their journey, from first-time buyers to those securing their forever home. Strong Work Ethic - You align with our values of honesty, respect, and trust. If you have the current relevant experience for this role please do not hesitate, APPLY TODAY and submit your CV. Our Recruitment Solutions for Business team are available for a confidential chat and will respond within 12 - 24 hours of your CV application. We guarantee complete discretion, call today and talk in confidence to one of our Property Recruitment experts. Please be advised, if you do not have the previous experience required in the job description your application will not be considered.
Do you think you understand what local newspaper readers are motivated by, do you love brilliant customer service, and enjoy growing tangible results? We're looking for a Newspaper Subscriptions Manager to grow our subscriber base. A subscriber is somebody who paysdirectly to receive a copy of our newspapers on a daily or weekly basis over a defined period of time. You will be responsible for developing our home delivery and pre-paid voucher subscription customer base and ensuring readers receive a first-class service every day. Working closely with canvassers, delivery partners, editorial, commercial and customer service teams. You will: Drive new customer acquisition through your field canvassing team, local initiatives and creative targeted promotions. Make sure every new reader is set up correctly and receives a smooth start to their subscription. Monitor daily delivery performance, resolving issues quickly and protecting the reader experience. Design and deploy practical retention strategies to retain existing readers loyalty and reduce churn. his is a hands-on role, combining desk-based analysis and planning with time spent in the field and with delivery partners. Key Responsibilities Grow paid home-delivery and pre-paid voucher subscriptions in defined territories through effective acquisition campaigns. Work with field canvassers: briefing offers, monitoring performance, and ensuring accurate and complete sign-up data. Oversee day-one and early-life experience for new readers, fixing delivery and invoicing issues promptly. Track and report on starts, stops, complaints and churn, using insight to shape local plans. Develop and run innovative retention and win-back initiatives (e.g. reactivation offers, loyalty communications, service improvement actions). Maintain strong relationships with delivery partners to uphold service standards. Act as the internal champion for newspaper subscribers, feeding back common issues and opportunities to colleagues. Skills, Knowledge and Expertise Experience in circulation, subscriptions, home delivery, or a similar role. Strong customer focus: you care about getting it right for readers, especially when things go wrong. Confident communicator, able to work with canvassers, delivery partners, and internal teams. Comfortable with numbers and reporting; you can interpret basic data and turn it into practical actions. Highly organised, with strong attention to detail on addresses, start dates, offers and pricing. Proactive, resilient and happy to roll up your sleeves in a fast-moving, operational environment. Full UK driving licence and willingness to travel within the patch (including occasional early-morning checks if needed). Competent user of spreadsheets and basic CRM/subscription systems. Flexibility to respond to occasional service issues outside standard office hours. Benefits 25 days holiday+ bank holidays +your birthday off Holiday buy schemefor extra flexibility Structured career progression& ongoing training Pension plan&mental health support Perks & discountsincluding: Gym membership Cycle to Work scheme Eye care vouchers (£50 towards glasses) Retail discounts Team building days& annualvolunteer charity day About Newsquest Media Group We are a media company with a difference. We are committed to bringing a voice to your region by investing in a passionate team of journalists who proudly serve their communities by sharing authoritative news that readers trust. Our sales teams provide local businesses with highly responsive digital advertising and marketing solutions. We are one of the largest regional news publishers in the UK and have a portfolio of more than 250+ local news brands and magazines online and in print. With an online audience of 41 million users a month and 7 million readers a week in print, our content is read by a substantial proportion of the UK population. In addition to our local news brands, we own several digital pure play and specialist media businesses such as s1jobs and s1homes, Exchange & Mart, and Newsquest Specialist Media. We also own LOCALiQ, an award-winning digital marketing agency that specialises in driving more leads, increasing online growth and generating return on marketing investment on behalf of thousands of UK SMBs.
Mar 09, 2026
Full time
Do you think you understand what local newspaper readers are motivated by, do you love brilliant customer service, and enjoy growing tangible results? We're looking for a Newspaper Subscriptions Manager to grow our subscriber base. A subscriber is somebody who paysdirectly to receive a copy of our newspapers on a daily or weekly basis over a defined period of time. You will be responsible for developing our home delivery and pre-paid voucher subscription customer base and ensuring readers receive a first-class service every day. Working closely with canvassers, delivery partners, editorial, commercial and customer service teams. You will: Drive new customer acquisition through your field canvassing team, local initiatives and creative targeted promotions. Make sure every new reader is set up correctly and receives a smooth start to their subscription. Monitor daily delivery performance, resolving issues quickly and protecting the reader experience. Design and deploy practical retention strategies to retain existing readers loyalty and reduce churn. his is a hands-on role, combining desk-based analysis and planning with time spent in the field and with delivery partners. Key Responsibilities Grow paid home-delivery and pre-paid voucher subscriptions in defined territories through effective acquisition campaigns. Work with field canvassers: briefing offers, monitoring performance, and ensuring accurate and complete sign-up data. Oversee day-one and early-life experience for new readers, fixing delivery and invoicing issues promptly. Track and report on starts, stops, complaints and churn, using insight to shape local plans. Develop and run innovative retention and win-back initiatives (e.g. reactivation offers, loyalty communications, service improvement actions). Maintain strong relationships with delivery partners to uphold service standards. Act as the internal champion for newspaper subscribers, feeding back common issues and opportunities to colleagues. Skills, Knowledge and Expertise Experience in circulation, subscriptions, home delivery, or a similar role. Strong customer focus: you care about getting it right for readers, especially when things go wrong. Confident communicator, able to work with canvassers, delivery partners, and internal teams. Comfortable with numbers and reporting; you can interpret basic data and turn it into practical actions. Highly organised, with strong attention to detail on addresses, start dates, offers and pricing. Proactive, resilient and happy to roll up your sleeves in a fast-moving, operational environment. Full UK driving licence and willingness to travel within the patch (including occasional early-morning checks if needed). Competent user of spreadsheets and basic CRM/subscription systems. Flexibility to respond to occasional service issues outside standard office hours. Benefits 25 days holiday+ bank holidays +your birthday off Holiday buy schemefor extra flexibility Structured career progression& ongoing training Pension plan&mental health support Perks & discountsincluding: Gym membership Cycle to Work scheme Eye care vouchers (£50 towards glasses) Retail discounts Team building days& annualvolunteer charity day About Newsquest Media Group We are a media company with a difference. We are committed to bringing a voice to your region by investing in a passionate team of journalists who proudly serve their communities by sharing authoritative news that readers trust. Our sales teams provide local businesses with highly responsive digital advertising and marketing solutions. We are one of the largest regional news publishers in the UK and have a portfolio of more than 250+ local news brands and magazines online and in print. With an online audience of 41 million users a month and 7 million readers a week in print, our content is read by a substantial proportion of the UK population. In addition to our local news brands, we own several digital pure play and specialist media businesses such as s1jobs and s1homes, Exchange & Mart, and Newsquest Specialist Media. We also own LOCALiQ, an award-winning digital marketing agency that specialises in driving more leads, increasing online growth and generating return on marketing investment on behalf of thousands of UK SMBs.
Job Title: Lettings Consultant Location: Gloucester Monday-Friday 9-5:30pm About the Role: We are looking for an enthusiastic and driven Lettings Consultant to join a fast-growing residential lettings business specialising in new-build family homes. Based in ddifferent sites in Gloucester , you will play a key role in delivering a seamless letting experience, managing the process from initial enquiry through to move-in, and helping customers find their ideal home. Key Responsibilities: Conduct property viewings and negotiate offers to drive occupancy. Gather feedback from prospective tenants to support pricing and marketing strategies. Deliver against operational KPIs, including lease-up targets, occupancy rates, net income, and customer satisfaction. Work closely with the Tenancy Progression team to ensure applications are processed efficiently. Conduct tenant check-ins and address queries throughout the tenancy process. Report lettings performance to the Lettings Manager. Identify and report any defects or maintenance issues to the Property Management team. Maintain accurate systems and data for all lettings activity. Collaborate with third-party agents when required. Undertake additional duties as delegated. Skills and Competencies: Experience in residential lettings, real estate, or sales; BTR/PRS experience preferred but not essential. Exceptional customer service and strong verbal and written communication skills. Highly organised with the ability to manage multiple priorities effectively. Confident working autonomously, making informed decisions, and initiating action in line with processes. Collaborative team player with the ability to inspire and motivate colleagues. Strong problem-solving skills and the ability to resolve issues efficiently. Professional in presenting and interpreting information accurately. High level of confidentiality and integrity. Ambition to grow within a fast-scaling organisation with opportunities for career progression. Reporting To: Lettings Manager
Mar 06, 2026
Full time
Job Title: Lettings Consultant Location: Gloucester Monday-Friday 9-5:30pm About the Role: We are looking for an enthusiastic and driven Lettings Consultant to join a fast-growing residential lettings business specialising in new-build family homes. Based in ddifferent sites in Gloucester , you will play a key role in delivering a seamless letting experience, managing the process from initial enquiry through to move-in, and helping customers find their ideal home. Key Responsibilities: Conduct property viewings and negotiate offers to drive occupancy. Gather feedback from prospective tenants to support pricing and marketing strategies. Deliver against operational KPIs, including lease-up targets, occupancy rates, net income, and customer satisfaction. Work closely with the Tenancy Progression team to ensure applications are processed efficiently. Conduct tenant check-ins and address queries throughout the tenancy process. Report lettings performance to the Lettings Manager. Identify and report any defects or maintenance issues to the Property Management team. Maintain accurate systems and data for all lettings activity. Collaborate with third-party agents when required. Undertake additional duties as delegated. Skills and Competencies: Experience in residential lettings, real estate, or sales; BTR/PRS experience preferred but not essential. Exceptional customer service and strong verbal and written communication skills. Highly organised with the ability to manage multiple priorities effectively. Confident working autonomously, making informed decisions, and initiating action in line with processes. Collaborative team player with the ability to inspire and motivate colleagues. Strong problem-solving skills and the ability to resolve issues efficiently. Professional in presenting and interpreting information accurately. High level of confidentiality and integrity. Ambition to grow within a fast-scaling organisation with opportunities for career progression. Reporting To: Lettings Manager
Job Title: Lettings Consultant Location: Gloucester Monday-Friday 9-5:30pm 1-4 Saturdays Salary: 30- 35K plus bonus About the Role: We are looking for an enthusiastic and driven Lettings Consultant to join a fast-growing residential lettings business specialising in new-build family homes. Based in ddifferent sites in Gloucester , you will play a key role in delivering a seamless letting experience, managing the process from initial enquiry through to move-in, and helping customers find their ideal home. Key Responsibilities: Conduct property viewings and negotiate offers to drive occupancy. Gather feedback from prospective tenants to support pricing and marketing strategies. Deliver against operational KPIs, including lease-up targets, occupancy rates, net income, and customer satisfaction. Work closely with the Tenancy Progression team to ensure applications are processed efficiently. Conduct tenant check-ins and address queries throughout the tenancy process. Report lettings performance to the Lettings Manager. Identify and report any defects or maintenance issues to the Property Management team. Maintain accurate systems and data for all lettings activity. Collaborate with third-party agents when required. Undertake additional duties as delegated. Skills and Competencies: Experience in residential lettings, real estate, or sales; BTR/PRS experience preferred but not essential. Exceptional customer service and strong verbal and written communication skills. Highly organised with the ability to manage multiple priorities effectively. Confident working autonomously, making informed decisions, and initiating action in line with processes. Collaborative team player with the ability to inspire and motivate colleagues. Strong problem-solving skills and the ability to resolve issues efficiently. Professional in presenting and interpreting information accurately. High level of confidentiality and integrity. Ambition to grow within a fast-scaling organisation with opportunities for career progression. Reporting To: Lettings Manager
Mar 06, 2026
Full time
Job Title: Lettings Consultant Location: Gloucester Monday-Friday 9-5:30pm 1-4 Saturdays Salary: 30- 35K plus bonus About the Role: We are looking for an enthusiastic and driven Lettings Consultant to join a fast-growing residential lettings business specialising in new-build family homes. Based in ddifferent sites in Gloucester , you will play a key role in delivering a seamless letting experience, managing the process from initial enquiry through to move-in, and helping customers find their ideal home. Key Responsibilities: Conduct property viewings and negotiate offers to drive occupancy. Gather feedback from prospective tenants to support pricing and marketing strategies. Deliver against operational KPIs, including lease-up targets, occupancy rates, net income, and customer satisfaction. Work closely with the Tenancy Progression team to ensure applications are processed efficiently. Conduct tenant check-ins and address queries throughout the tenancy process. Report lettings performance to the Lettings Manager. Identify and report any defects or maintenance issues to the Property Management team. Maintain accurate systems and data for all lettings activity. Collaborate with third-party agents when required. Undertake additional duties as delegated. Skills and Competencies: Experience in residential lettings, real estate, or sales; BTR/PRS experience preferred but not essential. Exceptional customer service and strong verbal and written communication skills. Highly organised with the ability to manage multiple priorities effectively. Confident working autonomously, making informed decisions, and initiating action in line with processes. Collaborative team player with the ability to inspire and motivate colleagues. Strong problem-solving skills and the ability to resolve issues efficiently. Professional in presenting and interpreting information accurately. High level of confidentiality and integrity. Ambition to grow within a fast-scaling organisation with opportunities for career progression. Reporting To: Lettings Manager
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Knight Frank Ireland is seeking an experienced property professional to join our growing New Homes team. This is a senior client-facing role, responsible for leading sales initiatives, winning new instructions, and delivering exceptional service to developers, investors, and purchasers. The successful candidate will play a pivotal part in shaping the growth of our New Homes business and strengthening Knight Frank's reputation as a market leader. Role Responsibilities Identify and secure new business opportunities with developers and clients. Contribute to strategic growth plans for the New Homes department. Drive sales performance across multiple developments. Lead end-to-end delivery of schemes, from pre-launch planning through to final unit sales. Oversee pricing strategies, marketing campaigns, and launch events. Provide expert guidance to clients on market trends and buyer behaviour. Build and maintain strong, long-term relationships with key stakeholders. Act as a trusted advisor to clients, ensuring delivery of tailored solutions. Travel to development sites and off-site client meetings as required. Support and mentor junior team members. Work closely with colleagues across different departments to maximise opportunities. Monitor and analyse market activity, providing regular updates and reports. Represent Knight Frank Ireland at industry events and networking forums. R ole Requirements A professional qualification in property (IPAV, SCSI, RICS or equivalent) is desirable. PSRA Licence B. Minimum 5 years experience in New Homes. Proven track record in New Homes sales and consultancy, ideally within a leading agency or developer. Strong commercial acumen with the ability to identify opportunities and negotiate effectively. Excellent communication and presentation skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to manage multiple projects simultaneously and deliver results under pressure. Leadership qualities with experience in mentoring or managing more junior team members.Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Mar 05, 2026
Full time
Who are we Founded in 1896, Knight Frank was registered as Knight Frank LLP a Limited Liability Partnership, on 3 November 2003, registered in England & Wales at 55 Baker Street, London, W1U 8AN with the registered number of OC305934. Headquartered in London, UK, Knight Frank is one of the world's leading independent real estate consultancies. We work responsibly in partnership to enhance people's lives and environments in over 50 Markets, 600+ Offices, 20,000+ People, 1 Global Network. At the heart of all we do are our Clients. A relationship built on trust is vital. As trusted partners in property, we act with integrity and care, understanding our clients' unique needs and consistently thinking about the bigger picture to provide personalised, clear and considered advice across all areas of property. Through our deep understanding of key markets and sectors - both emerging and established - we are dedicated to meeting and exceeding their property goals.A true partnership is a balanced one, and our People are passionate about, and committed to, making our business inclusive and diverse. We give every individual the space and opportunity to perform at their best and be recognised for the immense value they bring. We empower everyone to have autonomy in their role and encourage them to use their voice in how we can make a positive impact as a firm and shape the future of real estate, the built environment and the impact on the communities we serve. Our collaborative and engaged teams provide excellent and dedicated client service. In our workplace, opinions are respected, everyone is invited to contribute to the success of our business and innovation, and new ideas are celebrated.In 2021 we celebrated our 125th anniversary and set out Our Desired Future, cemented in three pillars: People Potential, Client Centricity and always Creating our Future, together. Learn more about what sets us apart . About The Role Knight Frank Ireland is seeking an experienced property professional to join our growing New Homes team. This is a senior client-facing role, responsible for leading sales initiatives, winning new instructions, and delivering exceptional service to developers, investors, and purchasers. The successful candidate will play a pivotal part in shaping the growth of our New Homes business and strengthening Knight Frank's reputation as a market leader. Role Responsibilities Identify and secure new business opportunities with developers and clients. Contribute to strategic growth plans for the New Homes department. Drive sales performance across multiple developments. Lead end-to-end delivery of schemes, from pre-launch planning through to final unit sales. Oversee pricing strategies, marketing campaigns, and launch events. Provide expert guidance to clients on market trends and buyer behaviour. Build and maintain strong, long-term relationships with key stakeholders. Act as a trusted advisor to clients, ensuring delivery of tailored solutions. Travel to development sites and off-site client meetings as required. Support and mentor junior team members. Work closely with colleagues across different departments to maximise opportunities. Monitor and analyse market activity, providing regular updates and reports. Represent Knight Frank Ireland at industry events and networking forums. R ole Requirements A professional qualification in property (IPAV, SCSI, RICS or equivalent) is desirable. PSRA Licence B. Minimum 5 years experience in New Homes. Proven track record in New Homes sales and consultancy, ideally within a leading agency or developer. Strong commercial acumen with the ability to identify opportunities and negotiate effectively. Excellent communication and presentation skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Ability to manage multiple projects simultaneously and deliver results under pressure. Leadership qualities with experience in mentoring or managing more junior team members.Competitive salaryPlease note: this is a Direct Search led by Knight Frank. Applications from recruitment agencies will not be accepted nor will fees be paid for unsolicited CVs, even if provided by PSL agencies.
Senior Marketing Manager (London Region) Senior Marketing Manager - Residential Developer Waltham Abbey (5 days office-based) Up to 85,000 basic + 6,900 car allowance A leading UK residential developer is seeking a Senior Marketing Manager to join their growing marketing team, supporting a high-profile London development portfolio. This opportunity has arisen due to continued business growth and offers the chance to take a senior leadership role delivering marketing strategy across multiple new-build residential schemes. The Role You will lead the delivery of sales and marketing strategies from land acquisition through to development launch and sales delivery, ensuring schemes achieve strong market positioning and target sales rates. Key responsibilities include: Creating and delivering development marketing strategies alongside Sales teams Leading the setup of sales suites and show homes Managing production of marketing collateral including websites, brochures, digital campaigns and signage Planning and delivering launch and ongoing marketing campaigns Managing development marketing budgets Leading and mentoring Marketing Managers and wider team members Ensuring consistent brand delivery across multiple developments About You Marketing experience within a housebuilder or residential developer (essential) Experience managing multiple developments or large-scale projects Strong leadership skills or ready to step into a senior role Commercially aware with budget management experience Excellent stakeholder and agency management skills This role offers strong visibility within a well-established developer and genuine long-term progression opportunities.
Mar 03, 2026
Full time
Senior Marketing Manager (London Region) Senior Marketing Manager - Residential Developer Waltham Abbey (5 days office-based) Up to 85,000 basic + 6,900 car allowance A leading UK residential developer is seeking a Senior Marketing Manager to join their growing marketing team, supporting a high-profile London development portfolio. This opportunity has arisen due to continued business growth and offers the chance to take a senior leadership role delivering marketing strategy across multiple new-build residential schemes. The Role You will lead the delivery of sales and marketing strategies from land acquisition through to development launch and sales delivery, ensuring schemes achieve strong market positioning and target sales rates. Key responsibilities include: Creating and delivering development marketing strategies alongside Sales teams Leading the setup of sales suites and show homes Managing production of marketing collateral including websites, brochures, digital campaigns and signage Planning and delivering launch and ongoing marketing campaigns Managing development marketing budgets Leading and mentoring Marketing Managers and wider team members Ensuring consistent brand delivery across multiple developments About You Marketing experience within a housebuilder or residential developer (essential) Experience managing multiple developments or large-scale projects Strong leadership skills or ready to step into a senior role Commercially aware with budget management experience Excellent stakeholder and agency management skills This role offers strong visibility within a well-established developer and genuine long-term progression opportunities.
Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
Mar 03, 2026
Full time
Zoopla is one of the UK's most instantly recognisable property brands. In fact, we're known and loved by over 91% of the nation (and we're working hard on the other 9%). Our mission is to help the nation make better home decisions - by connecting everyone to their home and giving them personalised insights to help with moving, managing or financing. Over 50 million people visit Zoopla every month to access exclusive data and information on every UK property, search over 500,000 homes for sale and rent, find the best agents and secure the latest mortgage deals. We're a growing, dynamic team that embraces innovation and isn't afraid to push the boundaries. We're only just starting our journey to redefine the digital property landscape, with much more to explore and achieve. Join us, and transform the way the nation makes home decisions. We are currently looking for a Senior Product Manager who will take ownership of one of our core product lines. You will have the opportunity to drive product strategy, enhance user experiences, and work closely with our cross-functional teams to deliver valuable solutions to our customers. This role will focus on Search, CRM, Active and Known Users, AI, and strategies to re-engage our audience, ensuring we continue to create meaningful and personalised user experiences. What you'll be doing Define and communicate the product vision and strategy aligned with business objectives. Develop data-informed roadmaps aligned with company OKRs and business priorities. Conduct market, customer, and competitive research to identify opportunities. Translate strategic goals into clear product requirements and success metrics. Collaborate with engineering, design, data, and other stakeholders to deliver impactful features. Manage product lifecycle from concept through to go to market and post-launch optimisation. Define and track key product KPIs (e.g., adoption, retention, revenue, engagement). Use data and experimentation to validate hypotheses and inform decisions. Serve as the voice of the product and customer across the organization Mentor junior PMs or contribute to improving product processes. Build strong cross-functional relationships with GTM (go-to-market), sales, marketing, and support teams. Experience Strong background in product management, ideally at senior level. Proven record of shipping successful, high-impact products. Experience working in relevant domains (e.g., SaaS, fintech, e-commerce, AI, marketplaces). Skills Strong product sense and customer empathy. Excellent analytical and problem-solving abilities. Proficiency with product tools (e.g., Jira, Figma, Amplitude, SQL). Strong communication, stakeholder management, and storytelling skills. Ability to lead without direct authority. Strong commercial acumen and proven experience collaborating with commercial teams to drive revenue growth. Good design intuition and ability to collaborate effectively with designers. Experience working cross-functionally across multiple business areas. Strategic thinker that can deliver at pace Everyday Flex - greater flexibility over where and when you work 25 days annual leave + extra days for years of service Day off for volunteering & Digital detox day Festive Closure - business closed for period between Christmas and New Year Cycle to work and electric car schemes Free Calm App membership Enhanced Parental leave Fertility Treatment Financial Support Group Income Protection and private medical insurance Gym on-site in London - or membership in regional offices 7.5% pension contribution by the company Discretionary annual bonus up to 10% of base salary We want to make Zoopla more welcoming, fair and representative every day. We'll consider everyone who applies for this role in the same way, regardless of your ethnicity, colour, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, neurodiversity status, family or parental status, or how long you've spent unemployed. We're reimagining the property industry for everyone, so we want our team to represent people from all walks of life. We actively welcome your application if your demographics or background are underrepresented in the technology or property sectors.
Estate Agent Senior Sales Negotiator Subject to performance this position is being offered with a very clear career path for you to take the helm as the Branch Manager and initially you will be the only staff member working within Residential Sales however, you will have full support to grow the business which exists currently as a Residential Lettings business where the sales leads are plentiful. The personal commission structure is very new business focused with 5% on listings plus 5% on sales and for any Lettings that are signed up to their property management portfolio you will also receive 5% of the company s 1st year s earnings plus there will be a growth-based bonus structure. Basic salary £30,000 with on target earnings of £50,000 with an initial £500 per month guarantee for the first 4 months so the equivalent of £36,000. Estate Agent Senior Sales Negotiator This is a role for an enthusiastic, skilled and charismatic Estate Agent seeking a responsible and well paid role with a dynamic and growing business, where success, commitment and hard work is both recognised and rewarded - an excellent salary package awaits you if you match the description. Estate Agent Senior Sales Negotiator You must be professional in your approach to every aspect of the process of selling homes. Estate Agent Senior Sales Negotiator A minimum of 2 years experience in the Estate Agency industry is required and must include practical experience in valuations and instruction gaining. This is a great role to develop your management skills and help you move upwards on the career ladder. Estate Agent Senior Sales Negotiator Basic salary £30,000 with on target earnings of £50,000 with an initial £500 per month guarantee for the first 4 months so the equivalent of £36,000. 5 day working week to include every Saturday from 10.00am to 2.00pm with a half day off during the week. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Mar 02, 2026
Full time
Estate Agent Senior Sales Negotiator Subject to performance this position is being offered with a very clear career path for you to take the helm as the Branch Manager and initially you will be the only staff member working within Residential Sales however, you will have full support to grow the business which exists currently as a Residential Lettings business where the sales leads are plentiful. The personal commission structure is very new business focused with 5% on listings plus 5% on sales and for any Lettings that are signed up to their property management portfolio you will also receive 5% of the company s 1st year s earnings plus there will be a growth-based bonus structure. Basic salary £30,000 with on target earnings of £50,000 with an initial £500 per month guarantee for the first 4 months so the equivalent of £36,000. Estate Agent Senior Sales Negotiator This is a role for an enthusiastic, skilled and charismatic Estate Agent seeking a responsible and well paid role with a dynamic and growing business, where success, commitment and hard work is both recognised and rewarded - an excellent salary package awaits you if you match the description. Estate Agent Senior Sales Negotiator You must be professional in your approach to every aspect of the process of selling homes. Estate Agent Senior Sales Negotiator A minimum of 2 years experience in the Estate Agency industry is required and must include practical experience in valuations and instruction gaining. This is a great role to develop your management skills and help you move upwards on the career ladder. Estate Agent Senior Sales Negotiator Basic salary £30,000 with on target earnings of £50,000 with an initial £500 per month guarantee for the first 4 months so the equivalent of £36,000. 5 day working week to include every Saturday from 10.00am to 2.00pm with a half day off during the week. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA s. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Healthcare Solutions Specialist page is loaded Healthcare Solutions Specialistlocations: Manchester Officetime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR- Uniphar - Who we are With 3,000+ employees across Ireland, the UK, Europe, MENA, and the U.S., Uniphar partners with 200+ top pharmaco-medical manufacturers, delivering specialised, tech-enabled solutions through its three divisions: Medtech, Supply Chain & Retail, and Pharma.This opportunity sits within Uniphar Medtech t/a Cardiac Services, a dedicated division focused on delivering innovative medical technologies and solutions. Job Title: Healthcare Solutions Specialist - Quality & Safety Software Location: Hybrid (Office & Field-Based, UK) About the Role We are seeking a dynamic and driven Healthcare Solutions Specialist to support the launch and adoption of cutting-edge quality, regulatory, and safety software solutions in the NHS and wider healthcare sector, including acute hospitals and care homes. This role is pivotal in bringing new software products to market, acting as a product champion and engaging with key stakeholders across healthcare settings.This is a hybrid role, combining office-based, remote, and field-based responsibilities across the UK. The successful candidate will work closely with field-based sales teams , software manufacturers, and healthcare professionals to drive awareness, adoption, and engagement with our solutions. Key Responsibilities Act as a product expert , providing in-depth knowledge of quality, regulatory, and safety software solutions to healthcare professionals and organisations. Engage with NHS stakeholders, acute hospitals, and care homes to drive adoption of new software products. Work closely with field sales teams to support lead generation and effectively follow up on leads. Develop and maintain a strong professional network within the NHS and healthcare sector , leveraging existing relationships. Conduct product demonstrations , webinars, and presentations to showcase software benefits and capabilities. Be digitally savvy and proactive in engaging potential customers through cold calling and other digital channels. Attend conferences, industry events, and networking opportunities to raise awareness and promote solutions. Collaborate with software manufacturers to ensure deep product knowledge and effective communication of product value to end users. Demonstrate a solid understanding of Electronic Health Record (EHR) systems and how integrating medical devices can enhance clinical workflows, improve data accuracy, and support better patient outcomes. Ideal Candidate Profile Experience working within the NHS (or healthcare sector) in a role related to quality, regulatory, or safety software is highly desirable. A well-established network within the NHS and healthcare space , particularly in quality and compliance functions. A highly motivated self-starter with energy, drive, and a passion for improving healthcare through technology. Strong communication and interpersonal skills , with the ability to engage with stakeholders at all levels. Comfortable with cold calling, prospecting, and digital outreach to generate interest and leads. Confident in delivering presentations, product demos, and training sessions to diverse audiences. Sales experience is not essential , but a commercial mindset and willingness to engage in sales-related activities are key. Willingness to travel across the UK for client meetings, conferences, and industry events. Hold a valid Working Permit Full Clean Driving license What We Offer The opportunity to be a key player in bringing innovative software solutions to the NHS and healthcare sector. A collaborative and supportive team environment , working closely with field sales teams and software partners. A hybrid working model with office, remote, and field-based flexibility. Competitive salary and benefits package. Ongoing professional development and career growth opportunities.If you are passionate about Digital Health , and want to play a critical role in driving digital transformation in the NHS, we'd love to hear from you! Why work with us Our core values, titled our Medtech Mindset, guides our culture and work environment: We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection. We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability. We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together. Top Workplace in the area.
Mar 01, 2026
Full time
Healthcare Solutions Specialist page is loaded Healthcare Solutions Specialistlocations: Manchester Officetime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR- Uniphar - Who we are With 3,000+ employees across Ireland, the UK, Europe, MENA, and the U.S., Uniphar partners with 200+ top pharmaco-medical manufacturers, delivering specialised, tech-enabled solutions through its three divisions: Medtech, Supply Chain & Retail, and Pharma.This opportunity sits within Uniphar Medtech t/a Cardiac Services, a dedicated division focused on delivering innovative medical technologies and solutions. Job Title: Healthcare Solutions Specialist - Quality & Safety Software Location: Hybrid (Office & Field-Based, UK) About the Role We are seeking a dynamic and driven Healthcare Solutions Specialist to support the launch and adoption of cutting-edge quality, regulatory, and safety software solutions in the NHS and wider healthcare sector, including acute hospitals and care homes. This role is pivotal in bringing new software products to market, acting as a product champion and engaging with key stakeholders across healthcare settings.This is a hybrid role, combining office-based, remote, and field-based responsibilities across the UK. The successful candidate will work closely with field-based sales teams , software manufacturers, and healthcare professionals to drive awareness, adoption, and engagement with our solutions. Key Responsibilities Act as a product expert , providing in-depth knowledge of quality, regulatory, and safety software solutions to healthcare professionals and organisations. Engage with NHS stakeholders, acute hospitals, and care homes to drive adoption of new software products. Work closely with field sales teams to support lead generation and effectively follow up on leads. Develop and maintain a strong professional network within the NHS and healthcare sector , leveraging existing relationships. Conduct product demonstrations , webinars, and presentations to showcase software benefits and capabilities. Be digitally savvy and proactive in engaging potential customers through cold calling and other digital channels. Attend conferences, industry events, and networking opportunities to raise awareness and promote solutions. Collaborate with software manufacturers to ensure deep product knowledge and effective communication of product value to end users. Demonstrate a solid understanding of Electronic Health Record (EHR) systems and how integrating medical devices can enhance clinical workflows, improve data accuracy, and support better patient outcomes. Ideal Candidate Profile Experience working within the NHS (or healthcare sector) in a role related to quality, regulatory, or safety software is highly desirable. A well-established network within the NHS and healthcare space , particularly in quality and compliance functions. A highly motivated self-starter with energy, drive, and a passion for improving healthcare through technology. Strong communication and interpersonal skills , with the ability to engage with stakeholders at all levels. Comfortable with cold calling, prospecting, and digital outreach to generate interest and leads. Confident in delivering presentations, product demos, and training sessions to diverse audiences. Sales experience is not essential , but a commercial mindset and willingness to engage in sales-related activities are key. Willingness to travel across the UK for client meetings, conferences, and industry events. Hold a valid Working Permit Full Clean Driving license What We Offer The opportunity to be a key player in bringing innovative software solutions to the NHS and healthcare sector. A collaborative and supportive team environment , working closely with field sales teams and software partners. A hybrid working model with office, remote, and field-based flexibility. Competitive salary and benefits package. Ongoing professional development and career growth opportunities.If you are passionate about Digital Health , and want to play a critical role in driving digital transformation in the NHS, we'd love to hear from you! Why work with us Our core values, titled our Medtech Mindset, guides our culture and work environment: We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection. We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability. We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together. Top Workplace in the area.
Salary: £55,000-£65,000 depending on experience Role type: Permanent, Full-time Location: Hybrid, 2 days a week in the London Office Reporting to: Director of Operations, Hometree Finance About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements £85m+ Capital Raised - We've raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS, and GreenGen). 100k Homes Covered - We cover over one hundred thousand homes across the UK 280+ Employees - We have over 250 passionate employees transforming the industry across the Group, one home at a time The Role This role sits within Hometree Finance. Hometree Finance is the finance arm of the broader Hometree Group, a UK based residential energy services company. It specialises in providing flexible, homeowner focused financing solutions to help people afford major home energy and heating upgrades without large upfront costs. Hometree Finance works with a growing network of Introducer Appointed Representatives (IARs) and regulated Credit Brokers to introduce its regulated products and services. This role will execute, evidence, and continuously enhance partner monitoring, ensuring that regulatory requirements are met and strong customer outcomes are delivered. The Partner Monitoring Lead is responsible for the day-to-day ownership and effectiveness of partner monitoring, ensuring IARs and Credit Brokers operate within their permissions, comply with regulatory expectations, and consistently deliver good customer outcomes. The role also has responsibility for developing and preparing an oversight framework, subject to regulatory permissions, that would enable HTF to directly monitor Appointed Representatives as the business evolves, ensuring oversight remains scalable, risk-based, and robust as new distribution models are introduced. This is a first-line operational compliance role within Hometree Finance. The role works closely with second-line Compliance and other internal stakeholders, while operating autonomously as the day-to-day owner of partner monitoring and oversight. Responsibilities: Operational Ownership: Lead the implementation, design, and effectiveness of the IAR & Partner Monitoring Framework, ensuring alignment with SUP 12, PRIN 2A (Consumer Duty), and FCA expectations. Subject Matter Expertise: Act as the first-line expert on partner monitoring, escalation, and remediation processes. Partner Onboarding: Execute onboarding processes designed with second-line Compliance, including permissions checks and initial review of partner websites, marketing materials, and communications. Due Diligence: Conduct and evidence partner due diligence, assessing financial stability and regulatory permissions. Risk-Based Monitoring: Maintain a monitoring plan tailored to partner size, volume, conduct risk, and historical issues, including ongoing supervision. Compliance Oversight: Monitor partner websites, marketing materials, and promotions to identify non-compliance or unauthorised activity, tracking remediation and escalation. Data & Analysis: Analyse complaints, customer feedback, and Consumer Duty outcome indicators to identify emerging conduct or customer harm risks. Training & Engagement: Serve as first-line contact for partners on compliance matters and coordinate/deliver compliance training for partners and internal teams. Automation & Infrastructure: Work with data, product, and second-line teams to automate monitoring, detect outliers, and improve scalability of partner oversight. Governance & Reporting: Produce partner MI/monitoring reports, contribute to Board/committee reporting, and maintain audit-ready records for FCA and internal reviews. What we're looking for: AR/IAR Oversight Experience: Extensive prior experience in AR/IAR oversight within an FCA-regulated firm, such as Consumer Credit or similar. SUP 12 Knowledge: Strong working knowledge of SUP 12 requirements for ARs. Consumer Duty Expertise: Solid understanding of PRIN 2A (Consumer Duty). Financial Promotions Rules: Familiarity with financial promotions regulations and compliance requirements. Framework Design: Demonstrable ability to design and run an AR monitoring framework end-to-end. Data-Driven Approach: Comfortable with MI interrogation, compliance analytics, and identifying patterns or emerging risks. Technology & Automation: Experience using technology or AI tools for monitoring, surveillance, or process automation. Judgement & Autonomy: Excellent judgement and ability to operate independently, driving change where needed. Partner Engagement: Confident in challenging, raising, and resolving issues with sales-driven partners. Regulated Credit Knowledge: Understanding of regulated consumer hire or credit broking practices. Extra Credit: Installer-Based AR Networks: Experience working with installer-based AR networks, including oversight and compliance management. Our Recruitment Process: Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Director of Operations and Compliance Manager (45 mins) Final interview with the Hometree Finance Managing Director (1 hour) Perks of the job We have an ever expanding list of benefits that currently includes: 25 days holiday plus bank holidays and your birthday Hybrid working - Spend 2 days per week with your team in our collaborative London office (it's dog friendly too!) Free boiler & home emergency cover with Hometree plus 40% discount for friends & family Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps. £300 Home office allowance Support for your mental health and wellbeing via Oliva Menopause support from Stella, including friends & family access Cycle to work scheme Regular team socials including Summer and Winter parties. FCA Code of Conduct At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business. As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry. Equal Opportunity Employer At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between
Mar 01, 2026
Full time
Salary: £55,000-£65,000 depending on experience Role type: Permanent, Full-time Location: Hybrid, 2 days a week in the London Office Reporting to: Director of Operations, Hometree Finance About Hometree Join Hometree Group and be at the forefront of transforming the residential energy landscape. Founded in 2015, Hometree began its journey in the home cover market. Today, We are spearheading the shift towards a future where home energy systems are decentralised, digitised, and reliant on renewable sources such as heat pumps, solar panels, batteries, EV chargers, and smart controls. This innovative approach is not just about sustainability; it's about empowering homeowners to manage their energy more efficiently and cost-effectively, thereby setting new standards in energy consumption. We operate across three dynamic divisions: Financial Services: Here, you'll contribute to offering flexible financing options, that make it feasible for homeowners to embrace renewable energy technologies and make essential upgrades. Energy Services: Be part of our extensive network of local installation businesses that equip homeowners with the cutting-edge, sustainable energy solutions necessary for reaching net-zero emissions. Home Services: Help maintain the comfort and functionality of homes with comprehensive coverage plans that protect the essential hardware in the home. At Hometree Group, we are committed to guiding UK homeowners on their journey towards more sustainable energy solutions, and we need passionate individuals to support them at every step. Join us during this exciting time, and play a pivotal role in a business that supports sustainable homeownership in alignment with their readiness and needs. Key Achievements £85m+ Capital Raised - We've raised over £85m to-date from leading global investors including Legal & General Capital and specialist energy VCs 6 Acquisitions - We've expanded our operations by acquiring four key companies across financing (Hometree Finance - formerly Bewarm), home cover (Your Repair) and energy services (Geowarmth, The Little Green Energy Company, IMS, and GreenGen). 100k Homes Covered - We cover over one hundred thousand homes across the UK 280+ Employees - We have over 250 passionate employees transforming the industry across the Group, one home at a time The Role This role sits within Hometree Finance. Hometree Finance is the finance arm of the broader Hometree Group, a UK based residential energy services company. It specialises in providing flexible, homeowner focused financing solutions to help people afford major home energy and heating upgrades without large upfront costs. Hometree Finance works with a growing network of Introducer Appointed Representatives (IARs) and regulated Credit Brokers to introduce its regulated products and services. This role will execute, evidence, and continuously enhance partner monitoring, ensuring that regulatory requirements are met and strong customer outcomes are delivered. The Partner Monitoring Lead is responsible for the day-to-day ownership and effectiveness of partner monitoring, ensuring IARs and Credit Brokers operate within their permissions, comply with regulatory expectations, and consistently deliver good customer outcomes. The role also has responsibility for developing and preparing an oversight framework, subject to regulatory permissions, that would enable HTF to directly monitor Appointed Representatives as the business evolves, ensuring oversight remains scalable, risk-based, and robust as new distribution models are introduced. This is a first-line operational compliance role within Hometree Finance. The role works closely with second-line Compliance and other internal stakeholders, while operating autonomously as the day-to-day owner of partner monitoring and oversight. Responsibilities: Operational Ownership: Lead the implementation, design, and effectiveness of the IAR & Partner Monitoring Framework, ensuring alignment with SUP 12, PRIN 2A (Consumer Duty), and FCA expectations. Subject Matter Expertise: Act as the first-line expert on partner monitoring, escalation, and remediation processes. Partner Onboarding: Execute onboarding processes designed with second-line Compliance, including permissions checks and initial review of partner websites, marketing materials, and communications. Due Diligence: Conduct and evidence partner due diligence, assessing financial stability and regulatory permissions. Risk-Based Monitoring: Maintain a monitoring plan tailored to partner size, volume, conduct risk, and historical issues, including ongoing supervision. Compliance Oversight: Monitor partner websites, marketing materials, and promotions to identify non-compliance or unauthorised activity, tracking remediation and escalation. Data & Analysis: Analyse complaints, customer feedback, and Consumer Duty outcome indicators to identify emerging conduct or customer harm risks. Training & Engagement: Serve as first-line contact for partners on compliance matters and coordinate/deliver compliance training for partners and internal teams. Automation & Infrastructure: Work with data, product, and second-line teams to automate monitoring, detect outliers, and improve scalability of partner oversight. Governance & Reporting: Produce partner MI/monitoring reports, contribute to Board/committee reporting, and maintain audit-ready records for FCA and internal reviews. What we're looking for: AR/IAR Oversight Experience: Extensive prior experience in AR/IAR oversight within an FCA-regulated firm, such as Consumer Credit or similar. SUP 12 Knowledge: Strong working knowledge of SUP 12 requirements for ARs. Consumer Duty Expertise: Solid understanding of PRIN 2A (Consumer Duty). Financial Promotions Rules: Familiarity with financial promotions regulations and compliance requirements. Framework Design: Demonstrable ability to design and run an AR monitoring framework end-to-end. Data-Driven Approach: Comfortable with MI interrogation, compliance analytics, and identifying patterns or emerging risks. Technology & Automation: Experience using technology or AI tools for monitoring, surveillance, or process automation. Judgement & Autonomy: Excellent judgement and ability to operate independently, driving change where needed. Partner Engagement: Confident in challenging, raising, and resolving issues with sales-driven partners. Regulated Credit Knowledge: Understanding of regulated consumer hire or credit broking practices. Extra Credit: Installer-Based AR Networks: Experience working with installer-based AR networks, including oversight and compliance management. Our Recruitment Process: Initial Call: Start with an introductory call with our Junior Talent Acquisition Specialist to discuss the role and your potential fit. (30 mins) Skills-Based Interview: Engage in a detailed discussion about your past experiences with our Director of Operations and Compliance Manager (45 mins) Final interview with the Hometree Finance Managing Director (1 hour) Perks of the job We have an ever expanding list of benefits that currently includes: 25 days holiday plus bank holidays and your birthday Hybrid working - Spend 2 days per week with your team in our collaborative London office (it's dog friendly too!) Free boiler & home emergency cover with Hometree plus 40% discount for friends & family Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps. £300 Home office allowance Support for your mental health and wellbeing via Oliva Menopause support from Stella, including friends & family access Cycle to work scheme Regular team socials including Summer and Winter parties. FCA Code of Conduct At Hometree, we prioritise ethical conduct and regulatory compliance. As a regulated financial services organisation, we operate under the strict guidelines and regulations set forth by the Financial Conduct Authority (FCA). We are committed to maintaining the highest standards of integrity and professionalism in all aspects of our business. As a prospective member of our team, you will be expected to fully embrace and adhere to the FCA Code of Conduct obligations. These obligations are designed to ensure the fair treatment of customers, the preservation of market integrity, and the promotion of healthy competition within the financial services industry. Equal Opportunity Employer At Hometree, we are committed to creating an inclusive and representative environment. We know that different experiences, perspectives and backgrounds make for a better workplace and a better planet. Together, we celebrate differences and promote a culture where you can bring your full self to work. We promise to give you the same opportunities as everyone else and we won't discriminate against you at any point in the hiring process or the working day. This includes how we source talent, our interview process, our conditions of employment, feedback and everything in between
