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new homes sales manager
Connells
Branch Manager
Connells Bristol, Somerset
Job Description Join Our Team as a Branch Manager at Connells, Connells Group At Connells, part of the Connells Group, we are proud to be the Home of Opportunity . Many of our senior leaders began their careers in branch roles, and we actively invest in continuous development, clear progression, and long-term careers. This Branch Manager role in Filton is a key leadership opportunity within one of the UK's most successful estate agency groups. This branch is truly impressive, staffed by a high-performing team that includes a successful Lister, an experienced Senior Negotiator, and a dedicated Administrator. Historically, it has been one of the top Iamsold branches, known for its strong market share and abundance of new homes opportunities. Located within a busy retail park, it also benefits from convenient local amenities. Your Role: As Branch Manager, you will have full responsibility for the performance and growth of our Filton residential sales team. You will lead from the front by motivating, coaching and developing a high-performing team, driving results and delivering outstanding customer experiences.You will take an active role in valuing and listing properties, building strong local relationships and embedding a culture of professionalism, progression and success. This is a hands-on leadership role with clear career pathways and long-term opportunities. What We're Looking For: Proven experience in a leadership or management role within estate agency is preferred, however, we are also open to considering an experienced Senior Negotiator or Assistant Branch Manager who is ready to take the next step in their career. A strong people leader with a passion for coaching and development A track record of achieving and exceeding sales targets Customer-focused, resilient, organised and commercially minded Confident communicator with strong written and verbal skills Numerate, detail-focused and results-driven Full UK driving licence What We Offer: OTE of £60k with uncapped commission Clear, structured and supported career progression Industry-leading training and continuous professional development Opportunities to compete for Top Achievers and leadership awards Company car or car allowance A comprehensive benefits package A long-term career with the UK's leading property services group Why Join Us: At Connells Group, we do not just talk about progression; we deliver it. We are incredibly proud of the number of colleagues who have developed their careers with us. You will join a supportive, high-performance environment where ambition is encouraged, success is recognised, and development is continuous. Ready to Take the Next Step? Apply now and take the next step in your estate agency career with Connells Group, the Home of Opportunity . Our Commitment to Inclusion: Connells Group UK is an equal opportunities employer. We are committed to creating an inclusive and authentic workplace and welcome applications from all backgrounds.Do not meet every requirement? Research shows that women and people from underrepresented groups are less likely to apply unless they meet every criterion. If this opportunity excites you, we encourage you to apply. You could be the ideal candidate for this role or another opportunity within Connells Group.EA06747
Mar 20, 2026
Full time
Job Description Join Our Team as a Branch Manager at Connells, Connells Group At Connells, part of the Connells Group, we are proud to be the Home of Opportunity . Many of our senior leaders began their careers in branch roles, and we actively invest in continuous development, clear progression, and long-term careers. This Branch Manager role in Filton is a key leadership opportunity within one of the UK's most successful estate agency groups. This branch is truly impressive, staffed by a high-performing team that includes a successful Lister, an experienced Senior Negotiator, and a dedicated Administrator. Historically, it has been one of the top Iamsold branches, known for its strong market share and abundance of new homes opportunities. Located within a busy retail park, it also benefits from convenient local amenities. Your Role: As Branch Manager, you will have full responsibility for the performance and growth of our Filton residential sales team. You will lead from the front by motivating, coaching and developing a high-performing team, driving results and delivering outstanding customer experiences.You will take an active role in valuing and listing properties, building strong local relationships and embedding a culture of professionalism, progression and success. This is a hands-on leadership role with clear career pathways and long-term opportunities. What We're Looking For: Proven experience in a leadership or management role within estate agency is preferred, however, we are also open to considering an experienced Senior Negotiator or Assistant Branch Manager who is ready to take the next step in their career. A strong people leader with a passion for coaching and development A track record of achieving and exceeding sales targets Customer-focused, resilient, organised and commercially minded Confident communicator with strong written and verbal skills Numerate, detail-focused and results-driven Full UK driving licence What We Offer: OTE of £60k with uncapped commission Clear, structured and supported career progression Industry-leading training and continuous professional development Opportunities to compete for Top Achievers and leadership awards Company car or car allowance A comprehensive benefits package A long-term career with the UK's leading property services group Why Join Us: At Connells Group, we do not just talk about progression; we deliver it. We are incredibly proud of the number of colleagues who have developed their careers with us. You will join a supportive, high-performance environment where ambition is encouraged, success is recognised, and development is continuous. Ready to Take the Next Step? Apply now and take the next step in your estate agency career with Connells Group, the Home of Opportunity . Our Commitment to Inclusion: Connells Group UK is an equal opportunities employer. We are committed to creating an inclusive and authentic workplace and welcome applications from all backgrounds.Do not meet every requirement? Research shows that women and people from underrepresented groups are less likely to apply unless they meet every criterion. If this opportunity excites you, we encourage you to apply. You could be the ideal candidate for this role or another opportunity within Connells Group.EA06747
Connells
Land Manager
Connells Leicester, Leicestershire
Job Description This Land Manager role has been created to add to our existing great teams, helping to service our expanding number of developer clients actively seeking new development opportunities, whilst taking advantage of the vast quantity of new opportunities out there for a motivated individual to capitalise on. What's in it for you as our Land Manager? Career progression is available in this area of our business which is the largest growing within our highly successful national group. Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car or Car allowance Key responsibilities of a Land Manager To forge and develop relationships with a broad number of land owners, developers and company branches in the area Winning instructions for the disposal of development opportunities for land owners in both the private and public sector Secure new homes sales instructions from the developer industry at advantageous and profitable terms Skills and experience required to be a successful Land Manager A proven track record in the acquisition and disposal of development land Land and development appraisal and valuation Able to build relationships and deliver sales in a target driven environment A high level of presentation experience Ability to work under pressure Full UK driving licence and ability to travel is essential Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.LNHO00462
Mar 19, 2026
Full time
Job Description This Land Manager role has been created to add to our existing great teams, helping to service our expanding number of developer clients actively seeking new development opportunities, whilst taking advantage of the vast quantity of new opportunities out there for a motivated individual to capitalise on. What's in it for you as our Land Manager? Career progression is available in this area of our business which is the largest growing within our highly successful national group. Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car or Car allowance Key responsibilities of a Land Manager To forge and develop relationships with a broad number of land owners, developers and company branches in the area Winning instructions for the disposal of development opportunities for land owners in both the private and public sector Secure new homes sales instructions from the developer industry at advantageous and profitable terms Skills and experience required to be a successful Land Manager A proven track record in the acquisition and disposal of development land Land and development appraisal and valuation Able to build relationships and deliver sales in a target driven environment A high level of presentation experience Ability to work under pressure Full UK driving licence and ability to travel is essential Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.LNHO00462
Countrywide HQ
Estate Agency New Homes Manager
Countrywide HQ Solihull, West Midlands
Job Description Estate Agency New Homes Manager - Countrywide If you're a proven business winner from the estate agency world, a standout estate agent - lister, valuer, or branch manager ready to step into a more strategic, commercially focused role, this is an exceptional opportunity to join Countrywide New Homes division. You'll enjoy full autonomy, a Monday-Friday working pattern, and the chance to shape new homes strategy across the Solihull, West Midlands region while working directly with developers, housebuilders, and our estate agency network. Monday to Friday • Full Autonomy • New Homes Strategy & Developer Partnerships • B2B Role • Covering Solihull, West Midlands and Surrounding Areas A quick look at the role As an Estate Agency New Homes Manager, you'll act as the key link between developers and our branches, driving new homes instructions, pricing strategies, and sales performance. You'll identify opportunities, advise on market positioning, and build strong B2B relationships that support developer success and maximise revenue for Countrywide What's in it for you? Structured development in new homes and development strategy Clear progression routes into senior leadership Competitive package with strong incentives Car allowance or company car Recognition through performance-based awards What we're looking for Estate agency background with strong listing, valuation, or branch leadership experience Full UK driving licence Connells Group is an equal opportunities employer and positively encourages applications from all suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.LNHO00461
Mar 19, 2026
Full time
Job Description Estate Agency New Homes Manager - Countrywide If you're a proven business winner from the estate agency world, a standout estate agent - lister, valuer, or branch manager ready to step into a more strategic, commercially focused role, this is an exceptional opportunity to join Countrywide New Homes division. You'll enjoy full autonomy, a Monday-Friday working pattern, and the chance to shape new homes strategy across the Solihull, West Midlands region while working directly with developers, housebuilders, and our estate agency network. Monday to Friday • Full Autonomy • New Homes Strategy & Developer Partnerships • B2B Role • Covering Solihull, West Midlands and Surrounding Areas A quick look at the role As an Estate Agency New Homes Manager, you'll act as the key link between developers and our branches, driving new homes instructions, pricing strategies, and sales performance. You'll identify opportunities, advise on market positioning, and build strong B2B relationships that support developer success and maximise revenue for Countrywide What's in it for you? Structured development in new homes and development strategy Clear progression routes into senior leadership Competitive package with strong incentives Car allowance or company car Recognition through performance-based awards What we're looking for Estate agency background with strong listing, valuation, or branch leadership experience Full UK driving licence Connells Group is an equal opportunities employer and positively encourages applications from all suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.LNHO00461
Trainee Site Manager
Career Choices Dewis Gyrfa Ltd Brighton, Sussex
At Bloor Homes, our Site Managers are extremely important people within our business. Working day-to-day at the 'front line' of construction, they deal with key people from our Head Office, as well as tradespeople and contractors on site. Not only that, but they meet the most important people of all: our customers, as we design, build and hand over their new, dream home. We are now seeking suitable people to join our comprehensive training programme to become a fully qualified Site Manager. You may have a background as a time-served trades professional, or as a project manager in a related area. Or you may just be an ambitious, capable person with a desire to succeed in a successful, people-focused business. We are recruiting for a Trainee Site Manager to join our South West Region, to be based on our sites across Bristol and Gloucestershire. As Trainee Site Manager, you will shadow other roles to gain awareness of all site-based activities, as well as gaining an understanding of the whole housebuilding process. You will play a key role in quality control, health and safety, resource management and staff recruitment on-site. Meeting customers, answering their questions and resolving any problems will be a key part of your job. Ideally, you will have experience in the construction industry, and have the relevant skills and qualifications. And of course you will need effective written and verbal communication skills, plus good time management too. It's a challenging role, and a rewarding one. You'll get a college-based qualification under your belt, and the knowledge and experience to progress within the company and ultimately manage your own site. Main Duties To shadow other site workers to gain an awareness of all site based activities. To complete a period of secondment to other departments such as commercial, design and technical and sales to gain a greater understanding of the whole house building process. To ensure that all houses/flats are produced to a consistently high standard of quality, so as to comply in all respects with specific regulators. To ensure that any customer complaints during the production cycle are promptly and properly investigated and the appropriate action is taken. To ensure that the resources of men and materials at his disposal are properly co-ordinated. To recruit as requested a number of directly employed operatives or labour only sub-contractors as shall be necessary to enable the production objectives of the site. To participate in the selection of labour and materials sub-contractors who will be working on his site and liaising with them throughout. To reasonably check that the setting out and levels of all houses to be constructed on the development accord with the drawings provided or if variances are thought necessary then they are agreed with the engineer/planner/Contracts Manager/Construction Director and adequately recorded. To co-ordinate men and materials to meet the production programme and in particular to maintain the optimum level of materials on site consistent with the labour force being fully and effectively employed and the agreed production programme being met. To monitor the output of all persons working on site and sign off payment for work completed to the required standards of quality. To initiate all inspections by the Local Building Inspector or the NHBC under the Building Regulations and to attend inspections of the site. To supervise and inspect all road and sewer construction on the site. To organise the connection of all services in good time so as not to delay occupations. To carry out pre-completion inspections of houses on the development with the purchasers thereof and to record any outstanding work in writing over the signature of the purchaser. To ensure compliance with all Health and Safety and other relevant legislation and, on the occasion of any visit to the site, to accompany such person in the inspection of the site. To attend and participate fully in such meetings as may be called by or with the support of the Contracts Manager and in particular pre-start meetings and quarterly/monthly Site Managers Meetings To ensure that all reasonable requests from the Company's Sales Staff in connection with the preparation and maintenance of Show Homes are accommodated as soon as possible. To give assistance to the Customer Care Manager for all works necessary in completing maintenance in a professional and efficient manner, strictly adhering to date and appointments agreed by the Customer Care Manager. Attending meetings that may be necessary in the performance of your duties. Complying with and uphold company policies and procedures. Undertaking any additional tasks as may reasonably be required from time to time. Essential Skills / Attributes Keen interest within the construction industry. Good problem solving skills with excellent time management. Excellent attention to Detail with a desire to succeed. Company Benefits Company Car Company Phone and Laptop Scottish Widows Pension Scheme 33 days holiday entitlement (including bank holidays) Group Staff Discount at Triumph Motorcycles ltd. Competitive discount on our homes (dependent upon the property and location) If you feel this vacancy could be your new career path, click 'apply now' to forward an up-to-date copy of your CV. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Mar 19, 2026
Full time
At Bloor Homes, our Site Managers are extremely important people within our business. Working day-to-day at the 'front line' of construction, they deal with key people from our Head Office, as well as tradespeople and contractors on site. Not only that, but they meet the most important people of all: our customers, as we design, build and hand over their new, dream home. We are now seeking suitable people to join our comprehensive training programme to become a fully qualified Site Manager. You may have a background as a time-served trades professional, or as a project manager in a related area. Or you may just be an ambitious, capable person with a desire to succeed in a successful, people-focused business. We are recruiting for a Trainee Site Manager to join our South West Region, to be based on our sites across Bristol and Gloucestershire. As Trainee Site Manager, you will shadow other roles to gain awareness of all site-based activities, as well as gaining an understanding of the whole housebuilding process. You will play a key role in quality control, health and safety, resource management and staff recruitment on-site. Meeting customers, answering their questions and resolving any problems will be a key part of your job. Ideally, you will have experience in the construction industry, and have the relevant skills and qualifications. And of course you will need effective written and verbal communication skills, plus good time management too. It's a challenging role, and a rewarding one. You'll get a college-based qualification under your belt, and the knowledge and experience to progress within the company and ultimately manage your own site. Main Duties To shadow other site workers to gain an awareness of all site based activities. To complete a period of secondment to other departments such as commercial, design and technical and sales to gain a greater understanding of the whole house building process. To ensure that all houses/flats are produced to a consistently high standard of quality, so as to comply in all respects with specific regulators. To ensure that any customer complaints during the production cycle are promptly and properly investigated and the appropriate action is taken. To ensure that the resources of men and materials at his disposal are properly co-ordinated. To recruit as requested a number of directly employed operatives or labour only sub-contractors as shall be necessary to enable the production objectives of the site. To participate in the selection of labour and materials sub-contractors who will be working on his site and liaising with them throughout. To reasonably check that the setting out and levels of all houses to be constructed on the development accord with the drawings provided or if variances are thought necessary then they are agreed with the engineer/planner/Contracts Manager/Construction Director and adequately recorded. To co-ordinate men and materials to meet the production programme and in particular to maintain the optimum level of materials on site consistent with the labour force being fully and effectively employed and the agreed production programme being met. To monitor the output of all persons working on site and sign off payment for work completed to the required standards of quality. To initiate all inspections by the Local Building Inspector or the NHBC under the Building Regulations and to attend inspections of the site. To supervise and inspect all road and sewer construction on the site. To organise the connection of all services in good time so as not to delay occupations. To carry out pre-completion inspections of houses on the development with the purchasers thereof and to record any outstanding work in writing over the signature of the purchaser. To ensure compliance with all Health and Safety and other relevant legislation and, on the occasion of any visit to the site, to accompany such person in the inspection of the site. To attend and participate fully in such meetings as may be called by or with the support of the Contracts Manager and in particular pre-start meetings and quarterly/monthly Site Managers Meetings To ensure that all reasonable requests from the Company's Sales Staff in connection with the preparation and maintenance of Show Homes are accommodated as soon as possible. To give assistance to the Customer Care Manager for all works necessary in completing maintenance in a professional and efficient manner, strictly adhering to date and appointments agreed by the Customer Care Manager. Attending meetings that may be necessary in the performance of your duties. Complying with and uphold company policies and procedures. Undertaking any additional tasks as may reasonably be required from time to time. Essential Skills / Attributes Keen interest within the construction industry. Good problem solving skills with excellent time management. Excellent attention to Detail with a desire to succeed. Company Benefits Company Car Company Phone and Laptop Scottish Widows Pension Scheme 33 days holiday entitlement (including bank holidays) Group Staff Discount at Triumph Motorcycles ltd. Competitive discount on our homes (dependent upon the property and location) If you feel this vacancy could be your new career path, click 'apply now' to forward an up-to-date copy of your CV. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
CRM Manager
Odevo UK
CRM MANAGER • Odevo UK • £Competitive, aligned to experience • Office Based (London) ROLE OVERVIEW We are looking for a highly commercial, numerate and results-led CRM Manager to join Odevo UK and take ownership of CRM across a fast-growing portfolio of operating companies. Reporting directly to the Head of Digital, this is a pivotal role within our commercial team. You will define the group-wide CRM strategy, raise standards across all OpCos, and build always-on CRM activity that drives measurable commercial outcomes. This is a role for someone who can combine strategic thinking with hands-on delivery. You will use customer insight, performance data and testing to create CRM programmes that improve retention, conversion, upsell and long-term customer value. ROLE EXPECTATIONS This role requires strong CRM leadership, commercial judgement, and a relentless focus on value. You will be expected to work collaboratively across multiple operating companies, aligning CRM activity to agreed commercial levers and ensuring CRM output is consistent, customer-centric and high quality. You will bring pace, curiosity and high standards. You will continuously improve performance through insight, optimisation, and a clear focus on what works. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: Odevo UK has a clear, cohesive CRM strategy that is deployed consistently across OpCos CRM activity is always-on, well-targeted and commercially effective You can clearly demonstrate value through reporting, performance and attribution CRM improves key outcomes such as retention, churn reduction, conversion and upsell Stakeholders trust your leadership, expertise and ability to deliver CRM becomes a recognised driver of organic growth across Odevo UK HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Building and delivering the group-wide CRM strategy and activity plan Leading CRM direction across Odevo UK operating companies Developing robust, hard-working lifecycle CRM programmes across the contact spectrum Creating campaigns across areas such as welcome, nurture, retention, churn, updates and upsell Identifying and optimising CRM opportunities to improve performance and customer outcomes Working with the insight team to strengthen CRM reporting, measurement and attribution Partnering with stakeholders to ensure CRM supports agreed commercial objectives and growth levers Raising standards and best practice across CRM thinking, execution and customer contact strategy WHO THIS ROLE IS FOR This role suits someone who: Has proven experience as a CRM Manager in a commercial, performance-led environment Understands best-in-class CRM and customer lifecycle strategy Thinks commercially, is confident with numbers, and uses data to drive decisions Can lead CRM across multiple stakeholders and bring alignment at group level Is proactive, entrepreneurial and motivated by measurable outcomes Can balance strategy with delivery and get high-quality work out the door EXPERIENCE THAT HELPS Proven track record delivering CRM strategies that drive measurable commercial value Deep understanding of CRM and digital across the customer lifecycle Strong commercial and numerical acumen Experience improving retention, conversion, upsell and churn performance Ability to build reporting frameworks and demonstrate attribution Strong stakeholder management and cross-functional collaboration skills A test-and-learn mindset with a focus on optimisation and continuous improvement WHAT WE OFFER Competitive salary, aligned to experience Hybrid working, depending on role and location 25 days holiday plus bank holidays Annual salary review and discretionary bonus (where applicable) Salary sacrifice scheme and option to buy or sell annual leave Life assurance and private healthcare after probation (role dependent) Wellbeing support and employee extras (Spectrum Life) Free eye tests and Cycle to Work scheme Fully funded learning, development and professional training Employee referral scheme with rewards up to £1,500 ABOUT ODEVO We are on a mission to become the leading international force in residential property management. What we do matters to billions of people in their everyday lives. Residential real estate is the world's largest asset class, and for most families, buying a home is the single biggest financial decision they will ever make. For too long, residential property management has fallen short of homeowners' and residents' expectations, and the industry is ready for change. Odevo was formed to make that change happen. In just six years, Odevo has grown more than 70-fold, establishing us as the leading international player. We are more than 12,000 people across the US, the UK, the Nordics, Germany, Spain, Portugal, Mexico, and Italy building Odevo. Together, we aspire to break new ground through innovation and cultivate a workplace where we help each other succeed, where ideas matter more than titles, and where kindness is a strength. By combining the power of people and technology, we set a new standard for how homes are managed. Our technology-enabled services simplify living for residents and create a better experience for property owners and boards. Our ambition is to continue our fast-growing journey through new customers, service expansion, and by partnering with great companies that share our mindset and ambition, both in existing and new markets. As we continue to grow, we stay true to who we are, challenge unnecessary bureaucracy, and keep decision-making close to our customers. If you share our mindset and ambition, we'd love you to join us and help accelerate our mission together. HOW WE HIRE Initial conversation with our talent team Interview focused on CRM experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Mar 19, 2026
Full time
CRM MANAGER • Odevo UK • £Competitive, aligned to experience • Office Based (London) ROLE OVERVIEW We are looking for a highly commercial, numerate and results-led CRM Manager to join Odevo UK and take ownership of CRM across a fast-growing portfolio of operating companies. Reporting directly to the Head of Digital, this is a pivotal role within our commercial team. You will define the group-wide CRM strategy, raise standards across all OpCos, and build always-on CRM activity that drives measurable commercial outcomes. This is a role for someone who can combine strategic thinking with hands-on delivery. You will use customer insight, performance data and testing to create CRM programmes that improve retention, conversion, upsell and long-term customer value. ROLE EXPECTATIONS This role requires strong CRM leadership, commercial judgement, and a relentless focus on value. You will be expected to work collaboratively across multiple operating companies, aligning CRM activity to agreed commercial levers and ensuring CRM output is consistent, customer-centric and high quality. You will bring pace, curiosity and high standards. You will continuously improve performance through insight, optimisation, and a clear focus on what works. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: Odevo UK has a clear, cohesive CRM strategy that is deployed consistently across OpCos CRM activity is always-on, well-targeted and commercially effective You can clearly demonstrate value through reporting, performance and attribution CRM improves key outcomes such as retention, churn reduction, conversion and upsell Stakeholders trust your leadership, expertise and ability to deliver CRM becomes a recognised driver of organic growth across Odevo UK HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: Building and delivering the group-wide CRM strategy and activity plan Leading CRM direction across Odevo UK operating companies Developing robust, hard-working lifecycle CRM programmes across the contact spectrum Creating campaigns across areas such as welcome, nurture, retention, churn, updates and upsell Identifying and optimising CRM opportunities to improve performance and customer outcomes Working with the insight team to strengthen CRM reporting, measurement and attribution Partnering with stakeholders to ensure CRM supports agreed commercial objectives and growth levers Raising standards and best practice across CRM thinking, execution and customer contact strategy WHO THIS ROLE IS FOR This role suits someone who: Has proven experience as a CRM Manager in a commercial, performance-led environment Understands best-in-class CRM and customer lifecycle strategy Thinks commercially, is confident with numbers, and uses data to drive decisions Can lead CRM across multiple stakeholders and bring alignment at group level Is proactive, entrepreneurial and motivated by measurable outcomes Can balance strategy with delivery and get high-quality work out the door EXPERIENCE THAT HELPS Proven track record delivering CRM strategies that drive measurable commercial value Deep understanding of CRM and digital across the customer lifecycle Strong commercial and numerical acumen Experience improving retention, conversion, upsell and churn performance Ability to build reporting frameworks and demonstrate attribution Strong stakeholder management and cross-functional collaboration skills A test-and-learn mindset with a focus on optimisation and continuous improvement WHAT WE OFFER Competitive salary, aligned to experience Hybrid working, depending on role and location 25 days holiday plus bank holidays Annual salary review and discretionary bonus (where applicable) Salary sacrifice scheme and option to buy or sell annual leave Life assurance and private healthcare after probation (role dependent) Wellbeing support and employee extras (Spectrum Life) Free eye tests and Cycle to Work scheme Fully funded learning, development and professional training Employee referral scheme with rewards up to £1,500 ABOUT ODEVO We are on a mission to become the leading international force in residential property management. What we do matters to billions of people in their everyday lives. Residential real estate is the world's largest asset class, and for most families, buying a home is the single biggest financial decision they will ever make. For too long, residential property management has fallen short of homeowners' and residents' expectations, and the industry is ready for change. Odevo was formed to make that change happen. In just six years, Odevo has grown more than 70-fold, establishing us as the leading international player. We are more than 12,000 people across the US, the UK, the Nordics, Germany, Spain, Portugal, Mexico, and Italy building Odevo. Together, we aspire to break new ground through innovation and cultivate a workplace where we help each other succeed, where ideas matter more than titles, and where kindness is a strength. By combining the power of people and technology, we set a new standard for how homes are managed. Our technology-enabled services simplify living for residents and create a better experience for property owners and boards. Our ambition is to continue our fast-growing journey through new customers, service expansion, and by partnering with great companies that share our mindset and ambition, both in existing and new markets. As we continue to grow, we stay true to who we are, challenge unnecessary bureaucracy, and keep decision-making close to our customers. If you share our mindset and ambition, we'd love you to join us and help accelerate our mission together. HOW WE HIRE Initial conversation with our talent team Interview focused on CRM experience, judgement and approach We aim to complete the process within two to three weeks and communicate clearly throughout. INTERESTED? Apply with your CV All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.
Kings Permanent Recruitment for Estate Agents & Financial Services Professionals
Estate Agent Assistant Branch Sales Manager
Kings Permanent Recruitment for Estate Agents & Financial Services Professionals Chelmsford, Essex
Estate Agent Assistant Branch Sales Manager You will join a strong established independent Estate Agents where the current office pipeline sits at between £135,000 to £140,000. Personal sales commission of 5% plus personal listing commission of 5%. Basic salary to £25,000 plus a car allowance of £3,000 with on target earnings of £40,000 to £45,000. Estate Agent Assistant Branch Sales Manager Client Relationship Management: Build and maintain strong relationships with clients, providing regular updates and feedback throughout the sales process. Market Analysis: Stay informed about local property market trends and developments to provide clients with up-to-date advice and insights. Negotiation: Assist in negotiating offers between buyers and sellers to achieve the best possible outcomes for all parties involved. Compliance: Ensure all activities are conducted in accordance with relevant legislation and company policies. Estate Agent Assistant Branch Sales Manager Experience: Previous experience in Estate Agency is essential. Skills: Strong sales, negotiation, and communication skills; ability to build rapport with clients quickly; excellent organisational skills; proficiency in using software and CRM systems. Knowledge: Good understanding of the local property market and relevant legislation. Estate Agent Assistant Branch Sales Manager Highly motivated and target-driven. Excellent interpersonal skills. Professional and presentable. Ability to work independently and as part of a team. Detail-oriented with a strong commitment to accuracy. Estate Agent Assistant Branch Sales Manager Basic salary to £25,000 plus a car allowance of £3,000 with on target earnings of £40,000 to £45,000. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA's. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Mar 19, 2026
Full time
Estate Agent Assistant Branch Sales Manager You will join a strong established independent Estate Agents where the current office pipeline sits at between £135,000 to £140,000. Personal sales commission of 5% plus personal listing commission of 5%. Basic salary to £25,000 plus a car allowance of £3,000 with on target earnings of £40,000 to £45,000. Estate Agent Assistant Branch Sales Manager Client Relationship Management: Build and maintain strong relationships with clients, providing regular updates and feedback throughout the sales process. Market Analysis: Stay informed about local property market trends and developments to provide clients with up-to-date advice and insights. Negotiation: Assist in negotiating offers between buyers and sellers to achieve the best possible outcomes for all parties involved. Compliance: Ensure all activities are conducted in accordance with relevant legislation and company policies. Estate Agent Assistant Branch Sales Manager Experience: Previous experience in Estate Agency is essential. Skills: Strong sales, negotiation, and communication skills; ability to build rapport with clients quickly; excellent organisational skills; proficiency in using software and CRM systems. Knowledge: Good understanding of the local property market and relevant legislation. Estate Agent Assistant Branch Sales Manager Highly motivated and target-driven. Excellent interpersonal skills. Professional and presentable. Ability to work independently and as part of a team. Detail-oriented with a strong commitment to accuracy. Estate Agent Assistant Branch Sales Manager Basic salary to £25,000 plus a car allowance of £3,000 with on target earnings of £40,000 to £45,000. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA's. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Runwood Homes
Customer Relations Manager
Runwood Homes Hadleigh, Suffolk
Customer Relations Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Customer Relations Manager Care Home: Waterfield House Hours per week: 40 Salary: 40k per annum, plus commission scheme About the role: We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager. The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date. Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations. Benefits of working with Runwood Homes: 28 days Paid Holiday Pension Scheme Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure Employee Assistance Scheme that is also available to immediate family members Comprehensive induction and ongoing, paid training Free DBS Check Opportunities to progress your career within the company Free, on-site parking Employee of the Month awards About you: We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates. About Runwood Homes: Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of over 59 homes across the UK. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry. All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances. You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.
Mar 18, 2026
Full time
Customer Relations Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Customer Relations Manager Care Home: Waterfield House Hours per week: 40 Salary: 40k per annum, plus commission scheme About the role: We are currently have an opportunity to join our Sales & Marketing team as a Customer Relations Manager. The successful Customer Relations Manager will have overall responsibility for the sale of self-funding beds to ensure occupancy targets are achieved within the home. You will ensure that the experience of self-funding clients and their families is of the highest quality and seamless move-ins are achieved on date. Working alongside the marketing team, the Customer Relations Manager will devise and implement a marketing strategy based on the individual home and geography. You will lead on key marketing events within the home, promoting this across social and local media, as well as create community engagement within the home through local schools, businesses, charities and other organisations. Benefits of working with Runwood Homes: 28 days Paid Holiday Pension Scheme Blue Light Card and access to various other discounts on travel, restaurants, days out and leisure Employee Assistance Scheme that is also available to immediate family members Comprehensive induction and ongoing, paid training Free DBS Check Opportunities to progress your career within the company Free, on-site parking Employee of the Month awards About you: We are seeking a skilled Customer Relations Manager who possesses a strong background in sales and business development, preferably within the care industry. The ideal Customer Relations Manager will excel in establishing and nurturing valuable relationships, not only with our residents and their families, but also within the local community. A dedication to providing exceptional service and a collaborative spirit are essential qualities for this role. Strong communication skills and a passion for delivering top-notch service are also key attributes we are looking for in potential candidates. About Runwood Homes: Established in 1987, Runwood Homes is a leading provider of residential care, dementia care, and nursing care services, with a portfolio of over 59 homes across the UK. Our commitment to delivering personalised care is at the core of our mission, as we strive to celebrate the lives of each and every one of our residents. At Runwood Homes, we prioritise the professional development of our staff by investing in comprehensive internal, external, and e-training programs at all levels. This dedication to continuous learning and growth ensures that our team is equipped to provide the highest quality of care to our residents. As we look towards the future, our reputation for delivering innovative care for individuals living with dementia continues to flourish. We are dedicated to pushing the boundaries of care excellence and setting new standards in the industry. All appointments are subject to safer recruitment requirements to ensure the safeguarding of adults. All positions will involve appropriate checks and clearances. You can apply for this role by completing our short application form or by visiting the home where one of our team can help you.
Camping and Caravanning Club
SENIOR HOLIDAY HOMES ADMINISTRATOR
Camping and Caravanning Club
Senior Holiday Homes Administrator Part Time 20 hours per week Location: Greenfields House Westwood Business Park, Coventry CV4 8JH Salary £15,000 (Full time Equivalent £28,125 per annum) The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping, and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Senior Holiday Homes Administrator within our Club Operations team. The successful candidate will provide high?level administrative and contractual support for the Holiday Homes function. Supporting the growth and development of Club Caravan Holiday Home products and services to achieve high customer satisfaction and optimum profit. Daily duties and responsibilities will include: Prepare, review, and administer sales and License agreements for the sale and renewal of caravan holiday homes, ensuring all documentation is accurate and compliant and returned within required timeframes. Liaise with new property owners to ensure timely and accurate contract completion and closure. Ensure all payments are received and confirmed with Buyer/Seller Ensure Proceed forms are raised and processed with finance ensuring high level of accuracy and attention to detail. Collate and verify meter readings, providing precise information to the Finance team to support correct utility billing for holiday homeowners. Maintain and update the CHH owner database, ensuring all records are current and accurate. Build and sustain consistent communication with holiday homeowners, offering ongoing support, guidance and resolution whilst ensuring a high-level guest experience and issue resolution Monitor and respond to all correspondence received via the CHH inbox, ensuring queries are handled promptly and effectively and within SLAS. Provide support and updates to the Site Network and Network Performance Managers as required. Prepare regular reports and updates for Operations Managers, P&D, Customer Services, and the Network Performance team. Prepare and issue annual site fee communications to Holiday Homeowners. Prepare Direct Debit schedule and correspondence for Site Fees The main point of contact for Carvan Holiday homeowners and all GFH stakeholders Maintain organised and audit?ready financial and contractual records, supporting compliance and internal controls. Act as a key point of contact between legal, compliance, sales, and operational teams, ensuring smooth information flow and issue resolution. Support operational teams as required during busy periods to maintain service standards We are looking for the following in applications: Educated to GCSE level with passes in English and Maths Additional qualifications in administration or legal studies Strong written and verbal communication skills Competent with Microsoft packages Excellent customer facing and interpersonal skills Able to prioritise time and tasks while meeting agreed deadlines High level of accuracy and attention to detail, particularly when handling legal documents and financial information Confident in liaising with legal advisors, property owners, and internal stakeholders to progress contracts and resolve queries. Skilled in preparing reports, updates, and documentation for senior managers and stakeholders Benefits Include: 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work. Please upload your anonymised CV Applications close:20th March 2026
Mar 18, 2026
Full time
Senior Holiday Homes Administrator Part Time 20 hours per week Location: Greenfields House Westwood Business Park, Coventry CV4 8JH Salary £15,000 (Full time Equivalent £28,125 per annum) The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping, and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Senior Holiday Homes Administrator within our Club Operations team. The successful candidate will provide high?level administrative and contractual support for the Holiday Homes function. Supporting the growth and development of Club Caravan Holiday Home products and services to achieve high customer satisfaction and optimum profit. Daily duties and responsibilities will include: Prepare, review, and administer sales and License agreements for the sale and renewal of caravan holiday homes, ensuring all documentation is accurate and compliant and returned within required timeframes. Liaise with new property owners to ensure timely and accurate contract completion and closure. Ensure all payments are received and confirmed with Buyer/Seller Ensure Proceed forms are raised and processed with finance ensuring high level of accuracy and attention to detail. Collate and verify meter readings, providing precise information to the Finance team to support correct utility billing for holiday homeowners. Maintain and update the CHH owner database, ensuring all records are current and accurate. Build and sustain consistent communication with holiday homeowners, offering ongoing support, guidance and resolution whilst ensuring a high-level guest experience and issue resolution Monitor and respond to all correspondence received via the CHH inbox, ensuring queries are handled promptly and effectively and within SLAS. Provide support and updates to the Site Network and Network Performance Managers as required. Prepare regular reports and updates for Operations Managers, P&D, Customer Services, and the Network Performance team. Prepare and issue annual site fee communications to Holiday Homeowners. Prepare Direct Debit schedule and correspondence for Site Fees The main point of contact for Carvan Holiday homeowners and all GFH stakeholders Maintain organised and audit?ready financial and contractual records, supporting compliance and internal controls. Act as a key point of contact between legal, compliance, sales, and operational teams, ensuring smooth information flow and issue resolution. Support operational teams as required during busy periods to maintain service standards We are looking for the following in applications: Educated to GCSE level with passes in English and Maths Additional qualifications in administration or legal studies Strong written and verbal communication skills Competent with Microsoft packages Excellent customer facing and interpersonal skills Able to prioritise time and tasks while meeting agreed deadlines High level of accuracy and attention to detail, particularly when handling legal documents and financial information Confident in liaising with legal advisors, property owners, and internal stakeholders to progress contracts and resolve queries. Skilled in preparing reports, updates, and documentation for senior managers and stakeholders Benefits Include: 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners. We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work. Please upload your anonymised CV Applications close:20th March 2026
Kings Permanent Recruitment for Estate Agents & Financial Services Professionals
Property Manager
Kings Permanent Recruitment for Estate Agents & Financial Services Professionals Clacton-on-sea, Essex
Property Manager We are looking for an experienced Property Manager to join our team. £25,000 - £27,000 Basic Salary Commensurate with experience 9.00am to 5.00pm Monday to Friday. Property Manager You will work for a supportive company that encourages personal development and looks to support your career in the property industry. Property Manager Managing maintenance issues reporting back to both the landlord and tenant. Co-ordinating contractor diaries and ensuring reported maintenance issues are attended to and remedied in a timely fashion. Obtain maintenance quotes where necessary. Authorise invoices and utility bills. Deal with all landlord and tenant correspondence. Send out check out reports and negotiate deposit returns. Deal with initial complaints at early stages, where appropriate and able. Referral of sales leads. Property Manager A problem solver and someone who can diagnose basic repairs so as not to waste time/ Excellent telephone manner. Good listening and communication skills. Ability to problem solve and diffuse situations. Professional approach to customer service. Strong time management skills. Working knowledge of Microsoft products, Word, Excel, Teams. Can-do attitude. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA's. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Mar 18, 2026
Full time
Property Manager We are looking for an experienced Property Manager to join our team. £25,000 - £27,000 Basic Salary Commensurate with experience 9.00am to 5.00pm Monday to Friday. Property Manager You will work for a supportive company that encourages personal development and looks to support your career in the property industry. Property Manager Managing maintenance issues reporting back to both the landlord and tenant. Co-ordinating contractor diaries and ensuring reported maintenance issues are attended to and remedied in a timely fashion. Obtain maintenance quotes where necessary. Authorise invoices and utility bills. Deal with all landlord and tenant correspondence. Send out check out reports and negotiate deposit returns. Deal with initial complaints at early stages, where appropriate and able. Referral of sales leads. Property Manager A problem solver and someone who can diagnose basic repairs so as not to waste time/ Excellent telephone manner. Good listening and communication skills. Ability to problem solve and diffuse situations. Professional approach to customer service. Strong time management skills. Working knowledge of Microsoft products, Word, Excel, Teams. Can-do attitude. Kings Permanent Recruitment for Estate Agents hits 19 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialties of recruitment to include Residential Sales and Lettings, Property and Block Management to include Lettings Coordinators / Progressors, Inventory Clerks, Financial Services to include Mortgage Advisors, Independent Financial Advisors, Protection and Financial Services Administrators, Paraplanning, Land and New Homes and Secretarial / Administration / PA's. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Avant Homes
Sales Advisor
Avant Homes Edinburgh, Midlothian
Competitive Salary & Discretionary Commission Scheme & Holidays (Buy, Sell and Accrual) & Company Pension & Private Healthcare & Life Assurance & Benefits With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why Avant Homes is a housebuilder operating in Scotland, the North East and West of England, across Yorkshire, the East and West Midlands and Wales. We are continuing to strengthen our teams and are looking for passionate individuals who want to make a real contribution. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone. Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do. If you want to be part of something special, why not start the foundations and build your career with us today? Due to continued success and future business growth, we are recruiting for new homes Sales Advisors to join our developments in Edinburgh & East Lothian. In order to be considered for this role, you will possess previous experience of working as a new homes Sales Advisor for a residential developer. The Role Are you outgoing, organised and a strong communicator? Do you love all things sales and customer experience? Do you want to be a part of a friendly and driven team? If the answer is yes, then look no further, your next career could be with us! As our Sales Advisor, you will be responsible for providing one to one professional on-site sales consultations with our clients helping them to find their dream home. This is a full time, permanent opportunity working 35 hours per week, Thursday to Monday. Key duties and requirements Duties will also include but not be limited to; Managing and coordinating all on-site sales and administration activities. Maintaining an accurate knowledge of the progress of each plot on your development, updating customers on a weekly basis. Working with the Site Manager and Regional Sales Manager to ensure the development's quality and presentation standards are met as required. Assisting in the production of key status reports and updates on all KPIs relating to the Sales on your development. Who are we looking for? To be successful as our Sales Advisor, you will be able to demonstrate experience of working onsite for a new homes' developer within a targeted sales environment previously. An aptitude to combine strong organisational and communication skills with a keen desire to work in a quality driven business is also key. In order to be considered you will also; Share passion and enthusiasm about providing a first-class customer experience. Convey a flexible attitude in relation to working pattern. A full driving licence and own vehicle is essential. Previous experience of working for a residential developer is essential. What will you get in return? Competitive salary Discretionary commission scheme Buy, sell and accrual holiday scheme Private Healthcare Company pension Life assurance Other Benefits including our exclusive Avant discount platform. If this sounds like you, join us and be a part of Avant's future success! Please note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date.
Mar 18, 2026
Full time
Competitive Salary & Discretionary Commission Scheme & Holidays (Buy, Sell and Accrual) & Company Pension & Private Healthcare & Life Assurance & Benefits With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why Avant Homes is a housebuilder operating in Scotland, the North East and West of England, across Yorkshire, the East and West Midlands and Wales. We are continuing to strengthen our teams and are looking for passionate individuals who want to make a real contribution. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone. Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do. If you want to be part of something special, why not start the foundations and build your career with us today? Due to continued success and future business growth, we are recruiting for new homes Sales Advisors to join our developments in Edinburgh & East Lothian. In order to be considered for this role, you will possess previous experience of working as a new homes Sales Advisor for a residential developer. The Role Are you outgoing, organised and a strong communicator? Do you love all things sales and customer experience? Do you want to be a part of a friendly and driven team? If the answer is yes, then look no further, your next career could be with us! As our Sales Advisor, you will be responsible for providing one to one professional on-site sales consultations with our clients helping them to find their dream home. This is a full time, permanent opportunity working 35 hours per week, Thursday to Monday. Key duties and requirements Duties will also include but not be limited to; Managing and coordinating all on-site sales and administration activities. Maintaining an accurate knowledge of the progress of each plot on your development, updating customers on a weekly basis. Working with the Site Manager and Regional Sales Manager to ensure the development's quality and presentation standards are met as required. Assisting in the production of key status reports and updates on all KPIs relating to the Sales on your development. Who are we looking for? To be successful as our Sales Advisor, you will be able to demonstrate experience of working onsite for a new homes' developer within a targeted sales environment previously. An aptitude to combine strong organisational and communication skills with a keen desire to work in a quality driven business is also key. In order to be considered you will also; Share passion and enthusiasm about providing a first-class customer experience. Convey a flexible attitude in relation to working pattern. A full driving licence and own vehicle is essential. Previous experience of working for a residential developer is essential. What will you get in return? Competitive salary Discretionary commission scheme Buy, sell and accrual holiday scheme Private Healthcare Company pension Life assurance Other Benefits including our exclusive Avant discount platform. If this sounds like you, join us and be a part of Avant's future success! Please note: we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date.
Build Force Talent UK Ltd
Property Manager
Build Force Talent UK Ltd Croydon, Surrey
Now seeking a Property Manager to join an established, independently owned, full service agency providing residential sales and lettings, financial services as well as specialist land and new homes advice. They believe in good old-fashioned service and a while hearted commitment to ensuring our clients enjoy an easier, less stressful time when selling a property or moving home. Location: Croydon Area - Full time in the Office Salary: upto £35k depending on qualifications and experience What you will need: You will need to have the background in running a large portfolio of residential properties, ideally ARLA qualified but not essential and have a thorough understanding of property legislation and compliance. You will need to be energetic, driven, a team-player, proactive, self-motivated, and ready to hit the ground running; A full UK driving licence and car is essential. MAIN DUTIES & RESPONSIBILITIES: Dealing with property maintenance. Collection of rents. Payments to landlords Keep up to date with lettings legislation. Attend residential properties across London for compliance inspections Work with external assessors on fire risk assessments and review outcome Overseeing a good-sized portfolio Being able to produce and manage budgets and overall expenditure for residential properties, assisting with forecasts and reports. Administrating insurance claims Arranging risk assessments and monitoring health and safety Be able to manage and organise sub-contractors with works orders and service contracts. Undertaking site inspections as per client contracts. Keying and management of all invoices for their portfolio. Produce legal management packs for properties up for sale. Understanding of Year end accounts. Undertake AGM's /EGM's/ directors meetings If you are interested in further details, please APPLY NOW
Mar 17, 2026
Full time
Now seeking a Property Manager to join an established, independently owned, full service agency providing residential sales and lettings, financial services as well as specialist land and new homes advice. They believe in good old-fashioned service and a while hearted commitment to ensuring our clients enjoy an easier, less stressful time when selling a property or moving home. Location: Croydon Area - Full time in the Office Salary: upto £35k depending on qualifications and experience What you will need: You will need to have the background in running a large portfolio of residential properties, ideally ARLA qualified but not essential and have a thorough understanding of property legislation and compliance. You will need to be energetic, driven, a team-player, proactive, self-motivated, and ready to hit the ground running; A full UK driving licence and car is essential. MAIN DUTIES & RESPONSIBILITIES: Dealing with property maintenance. Collection of rents. Payments to landlords Keep up to date with lettings legislation. Attend residential properties across London for compliance inspections Work with external assessors on fire risk assessments and review outcome Overseeing a good-sized portfolio Being able to produce and manage budgets and overall expenditure for residential properties, assisting with forecasts and reports. Administrating insurance claims Arranging risk assessments and monitoring health and safety Be able to manage and organise sub-contractors with works orders and service contracts. Undertaking site inspections as per client contracts. Keying and management of all invoices for their portfolio. Produce legal management packs for properties up for sale. Understanding of Year end accounts. Undertake AGM's /EGM's/ directors meetings If you are interested in further details, please APPLY NOW
Trainee Site Manager
Career Choices Dewis Gyrfa Ltd Stanmer, Sussex
At Bloor Homes, our Site Managers are extremely important people within our business. Working day-to-day at the 'front line' of construction, they deal with key people from our Head Office, as well as tradespeople and contractors on site. Not only that, but they meet the most important people of all: our customers, as we design, build and hand over their new, dream home. We are now seeking suitable people to join our comprehensive training programme to become a fully qualified Site Manager. You may have a background as a time-served trades professional, or as a project manager in a related area. Or you may just be an ambitious, capable person with a desire to succeed in a successful, people-focused business. We are recruiting for a Trainee Site Manager to join our South West Region, based in Somerset. As Trainee Site Manager, you will shadow other roles to gain awareness of all site-based activities, as well as gaining an understanding of the whole housebuilding process. You will play a key role in quality control, health and safety, resource management and staff recruitment on-site. Meeting customers, answering their questions and resolving any problems will be a key part of your job. Ideally, you will have experience in the construction industry, and have the relevant skills and qualifications. And of course you will need effective written and verbal communication skills, plus good time management too. It's a challenging role, and a rewarding one. You'll get a college-based qualification under your belt, and the knowledge and experience to progress within the company and ultimately manage your own site. MAIN DUTIES To shadow other site workers to gain an awareness of all site based activities. To complete a period of secondment to other departments such as commercial, design and technical and sales to gain a greater understanding of the whole house building process. To ensure that all houses/flats are produced to a consistently high standard of quality, so as to comply in all respects with specific regulators. To ensure that any customer complaints during the production cycle are promptly and properly investigated and the appropriate action is taken. To ensure that the resources of men and materials at his disposal are properly co-ordinated. To recruit as requested a number of directly employed operatives or labour only sub-contractors as shall be necessary to enable the production objectives of the site. To participate in the selection of labour and materials sub-contractors who will be working on his site and liaising with them throughout. To reasonably check that the setting out and levels of all houses to be constructed on the development accord with the drawings provided or if variances are thought necessary then they are agreed with the engineer/planner/Contracts Manager/Construction Director and adequately recorded. To co-ordinate men and materials to meet the production programme and in particular to maintain the optimum level of materials on site consistent with the labour force being fully and effectively employed and the agreed production programme being met. To monitor the output of all persons working on site and sign off payment for work completed to the required standards of quality. To initiate all inspections by the Local Building Inspector or the NHBC under the Building Regulations and to attend inspections of the site. To supervise and inspect all road and sewer construction on the site. To organise the connection of all services in good time so as not to delay occupations. To carry out pre-completion inspections of houses on the development with the purchasers thereof and to record any outstanding work in writing over the signature of the purchaser. To ensure compliance with all Health and Safety and other relevant legislation and, on the occasion of any visit to the site, to accompany such person in the inspection of the site. To attend and participate fully in such meetings as may be called by or with the support of the Contracts Manager and in particular pre-start meetings and quarterly/monthly Site Managers Meetings To ensure that all reasonable requests from the Company's Sales Staff in connection with the preparation and maintenance of Show Homes are accommodated as soon as possible. To give assistance to the Customer Care Manager for all works necessary in completing maintenance in a professional and efficient manner, strictly adhering to date and appointments agreed by the Customer Care Manager. Attending meetings that may be necessary in the performance of your duties. Complying with and uphold company policies and procedures. Undertaking any additional tasks as may reasonably be required from time to time. ESSENTIAL SKILLS / ATTRIBUTES Keen interest within the construction industry. Good problem solving skills with excellent time management. Excellent attention to Detail with a desire to succeed. COMPANY BENEFITS Company Car Company Phone and Laptop Scottish Widows Pension Scheme 33 days holiday entitlement (including bank holidays) Group Staff Discount at Triumph Motorcycles ltd. Competitive discount on our homes (dependent upon the property and location) If you feel this vacancy could be your new career path, click 'apply now' to forward an up-to-date copy of your CV. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Mar 16, 2026
Full time
At Bloor Homes, our Site Managers are extremely important people within our business. Working day-to-day at the 'front line' of construction, they deal with key people from our Head Office, as well as tradespeople and contractors on site. Not only that, but they meet the most important people of all: our customers, as we design, build and hand over their new, dream home. We are now seeking suitable people to join our comprehensive training programme to become a fully qualified Site Manager. You may have a background as a time-served trades professional, or as a project manager in a related area. Or you may just be an ambitious, capable person with a desire to succeed in a successful, people-focused business. We are recruiting for a Trainee Site Manager to join our South West Region, based in Somerset. As Trainee Site Manager, you will shadow other roles to gain awareness of all site-based activities, as well as gaining an understanding of the whole housebuilding process. You will play a key role in quality control, health and safety, resource management and staff recruitment on-site. Meeting customers, answering their questions and resolving any problems will be a key part of your job. Ideally, you will have experience in the construction industry, and have the relevant skills and qualifications. And of course you will need effective written and verbal communication skills, plus good time management too. It's a challenging role, and a rewarding one. You'll get a college-based qualification under your belt, and the knowledge and experience to progress within the company and ultimately manage your own site. MAIN DUTIES To shadow other site workers to gain an awareness of all site based activities. To complete a period of secondment to other departments such as commercial, design and technical and sales to gain a greater understanding of the whole house building process. To ensure that all houses/flats are produced to a consistently high standard of quality, so as to comply in all respects with specific regulators. To ensure that any customer complaints during the production cycle are promptly and properly investigated and the appropriate action is taken. To ensure that the resources of men and materials at his disposal are properly co-ordinated. To recruit as requested a number of directly employed operatives or labour only sub-contractors as shall be necessary to enable the production objectives of the site. To participate in the selection of labour and materials sub-contractors who will be working on his site and liaising with them throughout. To reasonably check that the setting out and levels of all houses to be constructed on the development accord with the drawings provided or if variances are thought necessary then they are agreed with the engineer/planner/Contracts Manager/Construction Director and adequately recorded. To co-ordinate men and materials to meet the production programme and in particular to maintain the optimum level of materials on site consistent with the labour force being fully and effectively employed and the agreed production programme being met. To monitor the output of all persons working on site and sign off payment for work completed to the required standards of quality. To initiate all inspections by the Local Building Inspector or the NHBC under the Building Regulations and to attend inspections of the site. To supervise and inspect all road and sewer construction on the site. To organise the connection of all services in good time so as not to delay occupations. To carry out pre-completion inspections of houses on the development with the purchasers thereof and to record any outstanding work in writing over the signature of the purchaser. To ensure compliance with all Health and Safety and other relevant legislation and, on the occasion of any visit to the site, to accompany such person in the inspection of the site. To attend and participate fully in such meetings as may be called by or with the support of the Contracts Manager and in particular pre-start meetings and quarterly/monthly Site Managers Meetings To ensure that all reasonable requests from the Company's Sales Staff in connection with the preparation and maintenance of Show Homes are accommodated as soon as possible. To give assistance to the Customer Care Manager for all works necessary in completing maintenance in a professional and efficient manner, strictly adhering to date and appointments agreed by the Customer Care Manager. Attending meetings that may be necessary in the performance of your duties. Complying with and uphold company policies and procedures. Undertaking any additional tasks as may reasonably be required from time to time. ESSENTIAL SKILLS / ATTRIBUTES Keen interest within the construction industry. Good problem solving skills with excellent time management. Excellent attention to Detail with a desire to succeed. COMPANY BENEFITS Company Car Company Phone and Laptop Scottish Widows Pension Scheme 33 days holiday entitlement (including bank holidays) Group Staff Discount at Triumph Motorcycles ltd. Competitive discount on our homes (dependent upon the property and location) If you feel this vacancy could be your new career path, click 'apply now' to forward an up-to-date copy of your CV. Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Caretech
Care Referrals and Assessment Manager
Caretech
Referral and Assessment Manager Salary £43000.00 PA Car Allowance £3800.00 PA Location Coverage: West Midlands and Gloucestershire Due to the nature of this role, we can only consider applicants who drive At CareTech , we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs. CareTech Adults are recruiting for a Referral and Assessment Manager to join our Senior Management & Business Development Team. The Referral and Assessment Manager will focus on core bed fill and generating a healthy pipeline of referrals for all new services. To support the Business Development Manager and Operational leads in the marketing and sales of all voids within the regions of supported living and residential services. To assist in maximizing business potential and profitability, helping to ensure that all CQC standards and company procedures are met and the budgeted levels of occupancy are achieved. Role & Responsibilities: To assist the Business Development Manager and Operational colleagues with the maximisation and monitoring of sales and marketing within the region To ensure the timely follow up of new sales enquiries and referrals To promptly carry out client assessments To liaise with care managers, family members and other external professionals to secure appropriate placement of new clients, ensuring that their individual needs are met To arrange and accompany visits by care workers, families and clients to care homes in the region To liaise with home managers and to view homes prior to visits taking place, ensuring the best possible image of the organisation is projected To assist with the completion of new business tenders, including liaison with internal departments to obtain the required information To help to develop and maintain an up to date marketing database To assist with the timely compilation of statistics, reports and management information To assist the Business Development and Operational colleagues in arranging and running promotional activities and events, including the launch of new services and homes within the region To represent the Company, when required, at regional and national events to publicise the organisation, e.g. exhibitions, trade shows, conferences. To achieve divisional targets and set KPI's. Experience: You will have experience undertaking complex care assessments, drawing on your professional expertise to analyse need, assess risk, and develop person-centred support plans. You'll work collaboratively with individuals, families, and multi-disciplinary partners to ensure assessments are thorough, timely, and aligned to statutory responsibilities and best practice within adult social care. Attributes: A natural and thorough understanding of marketing principles Ability to build and maintain strong relationships Friendly, polite and professional Reliable and trustworthy Self-motivated and driven with a desire to continually succeed and improve Skills:- An excellent understanding of the business environment and of the services provided by CareTech community Services Excellent communication and influencing skills Able to manage relationships with tact and diplomacy Highly organized with excellent prioritization skills Able to produce and respond to detailed written and oral communication in an office setting Able to use standard applications to process, obtain and combine information e.g. Microsoft Office, Excel, Word, Outlook, mail merge, and databases You're forward-thinking and always one step ahead when planning workload You take initiative and actively look for solutions before issues escalate. You bring energy and enthusiasm to your work, thriving in a role where priorities can shift quickly. You adapt easily to changing demands and are comfortable adjusting your approach as situations evolve. Your flexible working style helps you support multiple priorities across the service. What We Offer Recommend A Friend Bonus Free DBS Check Blue Light Card Stakeholder Pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes Ongoing training with clear career progression opportunities, including access to qualifications up to degree level CareTech Foundation - Opportunity to apply for family and friend's grant Our Values Friendly Positive Innovative Empowering Person-Centred Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. If you have not heard from us within 14 days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. T&C's paid following the successful completion of a 6-month probation period Wolverhampton - Care Referrals and Assessment Manager SYS-24009 Birmingham - Care Referrals and Assessment Manager SYS-24009 Gloucester - Care Referrals and Assessment Manager SYS-24009
Mar 13, 2026
Full time
Referral and Assessment Manager Salary £43000.00 PA Car Allowance £3800.00 PA Location Coverage: West Midlands and Gloucestershire Due to the nature of this role, we can only consider applicants who drive At CareTech , we are committed to delivering Extraordinary Days, Every Day through high-quality, person-centred care. Our focus is on empowering independence, building confidence and life skills, and supporting people to live fulfilling lives in environments that best suit their needs. CareTech Adults are recruiting for a Referral and Assessment Manager to join our Senior Management & Business Development Team. The Referral and Assessment Manager will focus on core bed fill and generating a healthy pipeline of referrals for all new services. To support the Business Development Manager and Operational leads in the marketing and sales of all voids within the regions of supported living and residential services. To assist in maximizing business potential and profitability, helping to ensure that all CQC standards and company procedures are met and the budgeted levels of occupancy are achieved. Role & Responsibilities: To assist the Business Development Manager and Operational colleagues with the maximisation and monitoring of sales and marketing within the region To ensure the timely follow up of new sales enquiries and referrals To promptly carry out client assessments To liaise with care managers, family members and other external professionals to secure appropriate placement of new clients, ensuring that their individual needs are met To arrange and accompany visits by care workers, families and clients to care homes in the region To liaise with home managers and to view homes prior to visits taking place, ensuring the best possible image of the organisation is projected To assist with the completion of new business tenders, including liaison with internal departments to obtain the required information To help to develop and maintain an up to date marketing database To assist with the timely compilation of statistics, reports and management information To assist the Business Development and Operational colleagues in arranging and running promotional activities and events, including the launch of new services and homes within the region To represent the Company, when required, at regional and national events to publicise the organisation, e.g. exhibitions, trade shows, conferences. To achieve divisional targets and set KPI's. Experience: You will have experience undertaking complex care assessments, drawing on your professional expertise to analyse need, assess risk, and develop person-centred support plans. You'll work collaboratively with individuals, families, and multi-disciplinary partners to ensure assessments are thorough, timely, and aligned to statutory responsibilities and best practice within adult social care. Attributes: A natural and thorough understanding of marketing principles Ability to build and maintain strong relationships Friendly, polite and professional Reliable and trustworthy Self-motivated and driven with a desire to continually succeed and improve Skills:- An excellent understanding of the business environment and of the services provided by CareTech community Services Excellent communication and influencing skills Able to manage relationships with tact and diplomacy Highly organized with excellent prioritization skills Able to produce and respond to detailed written and oral communication in an office setting Able to use standard applications to process, obtain and combine information e.g. Microsoft Office, Excel, Word, Outlook, mail merge, and databases You're forward-thinking and always one step ahead when planning workload You take initiative and actively look for solutions before issues escalate. You bring energy and enthusiasm to your work, thriving in a role where priorities can shift quickly. You adapt easily to changing demands and are comfortable adjusting your approach as situations evolve. Your flexible working style helps you support multiple priorities across the service. What We Offer Recommend A Friend Bonus Free DBS Check Blue Light Card Stakeholder Pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes Ongoing training with clear career progression opportunities, including access to qualifications up to degree level CareTech Foundation - Opportunity to apply for family and friend's grant Our Values Friendly Positive Innovative Empowering Person-Centred Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. If you have not heard from us within 14 days please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future. T&C's paid following the successful completion of a 6-month probation period Wolverhampton - Care Referrals and Assessment Manager SYS-24009 Birmingham - Care Referrals and Assessment Manager SYS-24009 Gloucester - Care Referrals and Assessment Manager SYS-24009
Customer Support Manager
myenergi Ltd Grimsby, Lincolnshire
Putting the 'i' into British Innovation. Putting the 'i' into Inventing the Future. Putting the 'i' into Inspiring Change. myenergi is a growing global clean tech manufacturer dedicated to removing the barriers to a greener future. Known for our award winning zappi EV charger and our intelligent home energy management ecosystem, we empower customers to control, store, and optimise their self generated energy. With an expanding international presence and ambitious plans for continued global growth, we're shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all. ️Role Summary: This role ensures our customers receive exceptional support across all channels, while driving continuous improvement, operational efficiency, and a consistently high quality experience. The ideal candidate is a people focused leader with strong service desk expertise and a passion for delivering outstanding customer outcomes. ️Key Responsibilities: Lead, coach, and develop the Customer Service and Technical Support teams. Create a positive, high performance culture focused on customer satisfaction and first time resolution. Manage team scheduling, workload distribution, and resource planning to ensure consistent coverage. Conduct PDR's across the teams and support ongoing training and development. Oversee day to day customer operations across phone, email, live chat, and ticketing systems. Ensure SLAs, KPIs, and quality standards are met and continuously improved. Monitor ticket queues, response times, and escalation processes to maintain service excellence. Work closely with the team to ensure complex issues are resolved efficiently. Oversee the effective use of service desk tools, CRM systems, and live chat platforms. Produce regular reports on team performance, and operational metrics. Collaborate with the wider team to ensure accurate documentation, troubleshooting guides, and internal knowledge resources are maintained. Support new product launches by preparing the team with training, documentation, and readiness plans. Collaborate, and work closely with other departments across the business, such as the Sales and Engineering departments to ensure seamless support Act as an escalation point for complex or sensitive customer cases, providing guidance and ensuring satisfactory resolution. ️Required Qualifications and Experience: Proven experience of managing a full-service desk which includes customer and/or technical support teams, ideally within a fast paced or tech driven environment. Strong technical understanding or previous experience within a tech, energy, or consumer electronics environment Strong leadership skills with the ability to motivate, coach, and develop teams. Ability to manage performance and drive results without compromising team wellbeing or customer experience. Excellent communication, problem solving, and decision making skills.Comfortable handling escalations and guiding other team members through complex technical issues. Experience working with ticketing systems, CRM tools, and live chat platforms. Ability to analyse data and identify trends to produce clear performance reports to senior stakeholders within myenergi. Demonstrated ability to manage change, work cross functionally, and contribute to continuous improvement. Our Core Values: Positivity & Pride Open & Honest Communication Teamwork & Kindness Empowerment & Responsibility At myenergi, our culture is shaped by the values we live every day. They guide how we work, how we treat each other, and how we deliver on our mission to create a greener, more sustainable future. What myenergi Offers You ️ Free on site EV charging Private Medical Insurance Cycle to Work Scheme 25 days' holiday (increasing with service) + Bank Holidays Mental Health First Aiders across the business Career development and ongoing support Employee empowerment and autonomy ️ Free on site parking A positive, purpose driven working environment EV salary sacrifice scheme Birthday leave - because everyone deserves a day off for their birthday ️ Life Assurance - death in service Long service awards Enhanced maternity and paternity pay Life Celebrations - vouchers for birth and marriage Employee Assistance Programme - a free, 24/7 UK based counselling helpline myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued.
Mar 13, 2026
Full time
Putting the 'i' into British Innovation. Putting the 'i' into Inventing the Future. Putting the 'i' into Inspiring Change. myenergi is a growing global clean tech manufacturer dedicated to removing the barriers to a greener future. Known for our award winning zappi EV charger and our intelligent home energy management ecosystem, we empower customers to control, store, and optimise their self generated energy. With an expanding international presence and ambitious plans for continued global growth, we're shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all. ️Role Summary: This role ensures our customers receive exceptional support across all channels, while driving continuous improvement, operational efficiency, and a consistently high quality experience. The ideal candidate is a people focused leader with strong service desk expertise and a passion for delivering outstanding customer outcomes. ️Key Responsibilities: Lead, coach, and develop the Customer Service and Technical Support teams. Create a positive, high performance culture focused on customer satisfaction and first time resolution. Manage team scheduling, workload distribution, and resource planning to ensure consistent coverage. Conduct PDR's across the teams and support ongoing training and development. Oversee day to day customer operations across phone, email, live chat, and ticketing systems. Ensure SLAs, KPIs, and quality standards are met and continuously improved. Monitor ticket queues, response times, and escalation processes to maintain service excellence. Work closely with the team to ensure complex issues are resolved efficiently. Oversee the effective use of service desk tools, CRM systems, and live chat platforms. Produce regular reports on team performance, and operational metrics. Collaborate with the wider team to ensure accurate documentation, troubleshooting guides, and internal knowledge resources are maintained. Support new product launches by preparing the team with training, documentation, and readiness plans. Collaborate, and work closely with other departments across the business, such as the Sales and Engineering departments to ensure seamless support Act as an escalation point for complex or sensitive customer cases, providing guidance and ensuring satisfactory resolution. ️Required Qualifications and Experience: Proven experience of managing a full-service desk which includes customer and/or technical support teams, ideally within a fast paced or tech driven environment. Strong technical understanding or previous experience within a tech, energy, or consumer electronics environment Strong leadership skills with the ability to motivate, coach, and develop teams. Ability to manage performance and drive results without compromising team wellbeing or customer experience. Excellent communication, problem solving, and decision making skills.Comfortable handling escalations and guiding other team members through complex technical issues. Experience working with ticketing systems, CRM tools, and live chat platforms. Ability to analyse data and identify trends to produce clear performance reports to senior stakeholders within myenergi. Demonstrated ability to manage change, work cross functionally, and contribute to continuous improvement. Our Core Values: Positivity & Pride Open & Honest Communication Teamwork & Kindness Empowerment & Responsibility At myenergi, our culture is shaped by the values we live every day. They guide how we work, how we treat each other, and how we deliver on our mission to create a greener, more sustainable future. What myenergi Offers You ️ Free on site EV charging Private Medical Insurance Cycle to Work Scheme 25 days' holiday (increasing with service) + Bank Holidays Mental Health First Aiders across the business Career development and ongoing support Employee empowerment and autonomy ️ Free on site parking A positive, purpose driven working environment EV salary sacrifice scheme Birthday leave - because everyone deserves a day off for their birthday ️ Life Assurance - death in service Long service awards Enhanced maternity and paternity pay Life Celebrations - vouchers for birth and marriage Employee Assistance Programme - a free, 24/7 UK based counselling helpline myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people's backgrounds and circumstances will be positively valued.
Branch Manager
Rexel France
Company Description Rexel UK, a global leader in the distribution of electrical and energy-efficient products and services, is proud to announce the opening of our new Dunstable branch in Spring 2026. As part of our ambitious growth strategy, we are seeking a highly motivated and strategic Branch Manager to lead this exciting new venture. This role represents an exciting opportunity to contribute to Rexel's continued expansion and success, as we invest in growing our branch network to deliver smart electrical solutions that enhance the comfort, safety, and security of homes, businesses, and industries. The Dunstable branch will play a pivotal role in supporting our vision for 2026 and beyond. We are looking for a dynamic leader with a proven track record in driving business growth, empowering teams, and delivering exceptional customer service. If you thrive in a fast-paced environment, excel in building strong relationships, and possess a strategic mindset, this is the perfect opportunity to make a significant impact within a forward-thinking organization. The Benefits of a Career with Rexel: Company Car Scheme Contributory pension scheme and life assurance Bonuses: Performance Related Bonus scheme Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday and enjoy enhanced parental leave Support & Development: Extensive learning opportunities from day one Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more! Perks: Staff discounts, exclusive holiday offers and free financial support and education Job Description As a Branch Manager, you will play a pivotal role in ensuring the success of the branch. Your key responsibilities will include: Strategic Planning: Develop and implement a strategic and tactical business plan to drive profitable performance and achieve growth targets Customer Management: Execute agreed customer plans for selected accounts, ensuring quality customer contact and effective implementation Service Excellence: Ensure the branch meets service targets across all business segments, with a focus on delivering exceptional customer experiences Performance Monitoring: Monitor sales, profitability, and service KPIs, taking appropriate action to ensure targets are met. Ensure compliance with standard operating procedures, health, and safety regulations Collaboration: Work closely with other branches, support functions, and stakeholders to contribute to the effective operation of the business Data Utilisation: Use data to create reports for strategic planning, budgeting, and performance management. Provide feedback and insights to branch colleagues and management Team Leadership: Lead, develop, and engage branch colleagues to meet performance targets, support career development, and foster a positive team environment Supplier Engagement: Collaborate with key suppliers to drive joint customer activities and strengthen partnerships Qualifications At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success include: COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives TAKES ACCOUNTABILITY: Takes action, addresses obstacles to get work done and meets commitments CUSTOMER FOCUS: Building strong customer relationships & delivering customer centric solutions DEVELOP OTHERS: developing people to meet both their career goals & the organisations goals FINANCIAL ACUMEN: Interpreting & applying understanding of Key financial indicators to make better business decisions Additional Information At Rexel UK, we're all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we're building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.
Mar 12, 2026
Full time
Company Description Rexel UK, a global leader in the distribution of electrical and energy-efficient products and services, is proud to announce the opening of our new Dunstable branch in Spring 2026. As part of our ambitious growth strategy, we are seeking a highly motivated and strategic Branch Manager to lead this exciting new venture. This role represents an exciting opportunity to contribute to Rexel's continued expansion and success, as we invest in growing our branch network to deliver smart electrical solutions that enhance the comfort, safety, and security of homes, businesses, and industries. The Dunstable branch will play a pivotal role in supporting our vision for 2026 and beyond. We are looking for a dynamic leader with a proven track record in driving business growth, empowering teams, and delivering exceptional customer service. If you thrive in a fast-paced environment, excel in building strong relationships, and possess a strategic mindset, this is the perfect opportunity to make a significant impact within a forward-thinking organization. The Benefits of a Career with Rexel: Company Car Scheme Contributory pension scheme and life assurance Bonuses: Performance Related Bonus scheme Time Off: 33 days annual leave (including bank holidays, increasing throughout the years too!) You can also buy and sell holiday and enjoy enhanced parental leave Support & Development: Extensive learning opportunities from day one Health & Wellbeing: Free virtual GP service, Healthy Mind Champions, and more! Perks: Staff discounts, exclusive holiday offers and free financial support and education Job Description As a Branch Manager, you will play a pivotal role in ensuring the success of the branch. Your key responsibilities will include: Strategic Planning: Develop and implement a strategic and tactical business plan to drive profitable performance and achieve growth targets Customer Management: Execute agreed customer plans for selected accounts, ensuring quality customer contact and effective implementation Service Excellence: Ensure the branch meets service targets across all business segments, with a focus on delivering exceptional customer experiences Performance Monitoring: Monitor sales, profitability, and service KPIs, taking appropriate action to ensure targets are met. Ensure compliance with standard operating procedures, health, and safety regulations Collaboration: Work closely with other branches, support functions, and stakeholders to contribute to the effective operation of the business Data Utilisation: Use data to create reports for strategic planning, budgeting, and performance management. Provide feedback and insights to branch colleagues and management Team Leadership: Lead, develop, and engage branch colleagues to meet performance targets, support career development, and foster a positive team environment Supplier Engagement: Collaborate with key suppliers to drive joint customer activities and strengthen partnerships Qualifications At Rexel, we prioritise hiring individuals based on behaviours and potential, rather than requiring specific formal qualifications for roles, the behaviours that will set you up for success include: COLLABORATION: Building partnerships and working collaboratively with others to meet shared objectives TAKES ACCOUNTABILITY: Takes action, addresses obstacles to get work done and meets commitments CUSTOMER FOCUS: Building strong customer relationships & delivering customer centric solutions DEVELOP OTHERS: developing people to meet both their career goals & the organisations goals FINANCIAL ACUMEN: Interpreting & applying understanding of Key financial indicators to make better business decisions Additional Information At Rexel UK, we're all about welcoming people from different backgrounds, experiences, and perspectives because we know that diversity drives fresh ideas and great results. By coming together as one team, we're building a high-performance culture that not only drives success but also creates real value for our customers and communities. Creating an environment where individuality is celebrated and creativity flourishes, we're making sure everyone feels supported and confident to be their best.
Paradigm Housing
New Build Sales Manager
Paradigm Housing High Wycombe, Buckinghamshire
Were looking for an experienced New Build Sales Manager to lead our sales programme across new build and affordable home ownership schemes. If you're passionate about delivering high quality, affordable homes and improving residents lives, this role offers the opportunity to make a real social impact. As there will be travel to sites, you will, ideally need to live within a commutable distance of o click apply for full job details
Mar 11, 2026
Full time
Were looking for an experienced New Build Sales Manager to lead our sales programme across new build and affordable home ownership schemes. If you're passionate about delivering high quality, affordable homes and improving residents lives, this role offers the opportunity to make a real social impact. As there will be travel to sites, you will, ideally need to live within a commutable distance of o click apply for full job details
Move Manager - Colchester
Spicerhaart Group Ltd. Colchester, Essex
Overview Sales Progressor - Join the haart Family Location: Colchester Head Office Salary: £24,000 - £26,000 basic + OTE up to £30,000 per year Job Type: Full-Time Are you organised, proactive, and motivated by results? Do you thrive in a fast paced environment where no two days are the same? Join Spicerhaart, one of the UK's leading estate agency groups, and play a vital role in helping our clients move into their new homes with confidence. What's in It for You Basic salary: £24,000 - £26,000 per year On-target earnings: Up to £30,000 per year Dedicated training and coaching to support your professional development Clear pathways for career progression within the property industry What You'll Be Doing As a Move Manager, you'll be the vital link between buyers, sellers, and key stakeholders in the home buying journey. Your role will involve: Registering client details and keeping accurate records Managing multiple property sales at various stages of progression Chasing and coordinating with key stakeholders, including: Mortgage advisers or lenders Solicitors Buyers and vendors Surveyors Any other parties involved in the process Gathering required documents such as: Proof of ID Mortgage agreements Insurance policies Ensuring all documentation is in place and progressing sales to successful completion Maintaining regular, clear communication with all parties to ensure a smooth, timely transaction What You'll Bring to the Role We're looking for someone with: A demonstrable track record in an administrative or client-facing role Knowledge of estate agency, residential lettings, or the home buying process (preferred) A reputation for delivering excellent customer service The confidence and communication skills to liaise with people at all levels Strong organisational skills with the ability to manage multiple cases simultaneously A proactive and positive attitude with a hunger to succeed Passion for the haart brand, our values, and customer centric approach A strong desire to learn, grow, and advance your career within the property sector Are You the Right Fit? You'll excel in this role if you: Love engaging with people and understanding their needs Communicate clearly and confidently - whether over the phone, in writing, or face to face Thrive when spinning multiple plates and staying organised under pressure Take pride in doing a great job - not just for yourself, but for your team and clients Believe in your abilities and aren't afraid to show it Work well as part of a high performing, collaborative team If you're ready to take the next step in your property career and want to be part of a driven, supportive, and people focused team, apply now to become a Move Manager at Spicerhaart. The finer details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Mar 11, 2026
Full time
Overview Sales Progressor - Join the haart Family Location: Colchester Head Office Salary: £24,000 - £26,000 basic + OTE up to £30,000 per year Job Type: Full-Time Are you organised, proactive, and motivated by results? Do you thrive in a fast paced environment where no two days are the same? Join Spicerhaart, one of the UK's leading estate agency groups, and play a vital role in helping our clients move into their new homes with confidence. What's in It for You Basic salary: £24,000 - £26,000 per year On-target earnings: Up to £30,000 per year Dedicated training and coaching to support your professional development Clear pathways for career progression within the property industry What You'll Be Doing As a Move Manager, you'll be the vital link between buyers, sellers, and key stakeholders in the home buying journey. Your role will involve: Registering client details and keeping accurate records Managing multiple property sales at various stages of progression Chasing and coordinating with key stakeholders, including: Mortgage advisers or lenders Solicitors Buyers and vendors Surveyors Any other parties involved in the process Gathering required documents such as: Proof of ID Mortgage agreements Insurance policies Ensuring all documentation is in place and progressing sales to successful completion Maintaining regular, clear communication with all parties to ensure a smooth, timely transaction What You'll Bring to the Role We're looking for someone with: A demonstrable track record in an administrative or client-facing role Knowledge of estate agency, residential lettings, or the home buying process (preferred) A reputation for delivering excellent customer service The confidence and communication skills to liaise with people at all levels Strong organisational skills with the ability to manage multiple cases simultaneously A proactive and positive attitude with a hunger to succeed Passion for the haart brand, our values, and customer centric approach A strong desire to learn, grow, and advance your career within the property sector Are You the Right Fit? You'll excel in this role if you: Love engaging with people and understanding their needs Communicate clearly and confidently - whether over the phone, in writing, or face to face Thrive when spinning multiple plates and staying organised under pressure Take pride in doing a great job - not just for yourself, but for your team and clients Believe in your abilities and aren't afraid to show it Work well as part of a high performing, collaborative team If you're ready to take the next step in your property career and want to be part of a driven, supportive, and people focused team, apply now to become a Move Manager at Spicerhaart. The finer details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance Equal Opportunities: At Spicerhaart, variety makes our Company DNA come to life. We love people, and what's more, we love the differences that make each person who they are, we support you and encourage those differences, to make you the best person you can be. Spicerhaart are proud to be an equal opportunity workplace and we welcome all talented individuals to apply for a career with us. We are committed to equal employment opportunity regardless of race, colour, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. If you have a disability or special need that requires accommodation, please let our Talent Team know and we will be happy to assist to the best of our ability - regardless of how small or large your requirement may be. To All Recruitment Agencies: Spicerhaart does not accept speculative agency CVs. Please do not forward CVs to the Talent Team, Spicerhaart employees or any other company location. Spicerhaart is not responsible for any fees related to unsolicited CVs received from external recruitment sources through our Preferred Suppliers List or otherwise. Privacy Policy: We process any information you provide in accordance with our Privacy Policy which is available on the Spicerhaart website:
Lettings Property Manager
Trades Workforce Solutions Preston, Lancashire
Lettings Property Manager - Preston - up to £28k basic plus commission My client is an independently owned Lettings and Estate Agency brand looking for an experienced Lettings Property Manager to join this professional team who will have a strong background in Lettings Property Management and good lettings legislation knowledge. The role will also involve carrying out viewings for both sales and lettings when required. Main Duties for the Lettings Property Manager to include: Managing a portfolio of circa 100 properties Communicate with Landlords / Tenants / Contractors regarding property maintenance works, required actions to be undertaken resolving accordingly Carrying out property inspections and reporting back to Landlords with feedback Ensure all legal compliances are up to date Tenancy renewals Liaise with tenant and landlord following the end of tenancy Communicating with utility companies and council at start and end of tenancy Resolving Landlord and Tenant enquiries Carrying out viewings Essential Skills Required: Lettings Property Management experience Great Customer Service skills Organisation skills Problem Solving skills Articulate IT literate Full UK Licence and Car Working hours - Monday to Friday 9.30am - 5.30pm and alternate Saturdays 9.30am - 12.30pm with time off in lieu The team at Nexus are specialists in providing high-quality recruitment solutions across the property sector. With over 60 years of industry experience, we apply a wealth of knowledge and expertise to connect the finest of candidates to the best opportunities in Residential lettings, Estate Agencies, New Homes Sales, Property Management and Financial Services.
Mar 11, 2026
Full time
Lettings Property Manager - Preston - up to £28k basic plus commission My client is an independently owned Lettings and Estate Agency brand looking for an experienced Lettings Property Manager to join this professional team who will have a strong background in Lettings Property Management and good lettings legislation knowledge. The role will also involve carrying out viewings for both sales and lettings when required. Main Duties for the Lettings Property Manager to include: Managing a portfolio of circa 100 properties Communicate with Landlords / Tenants / Contractors regarding property maintenance works, required actions to be undertaken resolving accordingly Carrying out property inspections and reporting back to Landlords with feedback Ensure all legal compliances are up to date Tenancy renewals Liaise with tenant and landlord following the end of tenancy Communicating with utility companies and council at start and end of tenancy Resolving Landlord and Tenant enquiries Carrying out viewings Essential Skills Required: Lettings Property Management experience Great Customer Service skills Organisation skills Problem Solving skills Articulate IT literate Full UK Licence and Car Working hours - Monday to Friday 9.30am - 5.30pm and alternate Saturdays 9.30am - 12.30pm with time off in lieu The team at Nexus are specialists in providing high-quality recruitment solutions across the property sector. With over 60 years of industry experience, we apply a wealth of knowledge and expertise to connect the finest of candidates to the best opportunities in Residential lettings, Estate Agencies, New Homes Sales, Property Management and Financial Services.
BAM UK & Ireland
Senior Bid Manager
BAM UK & Ireland
Building a sustainable tomorrow The energy sector is undergoing one of the most significant transformations in its history. Across the UK and Ireland, electricity networks are expanding at an unprecedented pace to support decarbonisation, energy security, and economic growth, connecting new offshore wind, interconnectors, storage, and low-carbon technologies to homes, industry, and communities. This
Mar 10, 2026
Full time
Building a sustainable tomorrow The energy sector is undergoing one of the most significant transformations in its history. Across the UK and Ireland, electricity networks are expanding at an unprecedented pace to support decarbonisation, energy security, and economic growth, connecting new offshore wind, interconnectors, storage, and low-carbon technologies to homes, industry, and communities. This
Fortune brands innovations
Customer Service Agent
Fortune brands innovations
We currently have an exciting opportunity to join us as a Customer Service Agent within our Customer Service Team. In a nutshell, you will be responsible for: Delivering a high standard of customer experience, by providing critical troubleshooting advice and resolving technical queries. Customer satisfaction and effective communication is of the highest priority in supporting the high-end products and services offered across the House of Rohl and Aqualisa product brands. What you are already great at: - Working as part of a team in delivering a high standard of service to our consumers. - Handle approximately 20-25 inbound calls per day (25%). - Escalate unresolved or complex issues to relevant department or higher-level when necessary. - Engage and support the UK and EMEAA Sales force. - Record consumer complaints/quality issues on CRM. - Process orders, product registrations and refunds for card payments. - Respond within department SLA to queries, product information, technical support, order discrepancies, warranty claims. - Proactively action and manage emails sent to the team mailboxes. - Collaborate with other departments and sister companies ensuring information and process are integrated and aligned. - Full process handling for the return of faulty product, ensuring all relevant procedures are followed. - Any other duties as required by the Manager for the smooth and efficient operation of the department. - Record clear and accurate details of consumer interactions. - Gather customer feedback to improve products, services and customer experience. - Adhering to company policies and procedures. For this role we would need you to demonstrate: - Minimum of 2 years proven experience in contact/call centre/customer service environment. - Experience of working within a premium/luxury brand (desired). - Excellent written and spoken English (essential). - Ability to use own initiative in a proactive manner. - Strong attention to detail (essential). - Possess the ability to problem solve, prioritise and work under pressure. - Have excellent customer service, relationship and communication skills. - Be proficient in MS Office Suites (desired). -CXone/Hubspot CRM knowledge (desired). - Enjoy working as part of a well-established team. - Willingness for continuous learning and development Core Competencies - Passion for Excellence in the Customer Experience - Ability to Retain Technical Information - Problem Solving Skills - Time Management and Organisation - Adaptability, Flexibility and Resilience - Emotional Intelligence - Natural Drive and Initiative Our Values : Aligned in our work together Agile in the face of challenge Accountable to our promises Action with integrity and transparency Why work for us: We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn t always defined by hitting a financial target. We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction. The Benefits Bit: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Employee Recognition Programme And as an employer who values you, you will be welcomed with open arms and supported to succeed. Our Hiring Process Initial discussion with our Resourcing Team. On-site interview process (1 2 stages depending on role). Successful candidates will be notified, and start dates confirmed. If you haven t heard from us within 4 weeks, please consider your application unsuccessful. Note for Recruitment Agencies : We manage our vacancies internally, preferring direct hires and referrals. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply. Who we are Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.
Mar 09, 2026
Full time
We currently have an exciting opportunity to join us as a Customer Service Agent within our Customer Service Team. In a nutshell, you will be responsible for: Delivering a high standard of customer experience, by providing critical troubleshooting advice and resolving technical queries. Customer satisfaction and effective communication is of the highest priority in supporting the high-end products and services offered across the House of Rohl and Aqualisa product brands. What you are already great at: - Working as part of a team in delivering a high standard of service to our consumers. - Handle approximately 20-25 inbound calls per day (25%). - Escalate unresolved or complex issues to relevant department or higher-level when necessary. - Engage and support the UK and EMEAA Sales force. - Record consumer complaints/quality issues on CRM. - Process orders, product registrations and refunds for card payments. - Respond within department SLA to queries, product information, technical support, order discrepancies, warranty claims. - Proactively action and manage emails sent to the team mailboxes. - Collaborate with other departments and sister companies ensuring information and process are integrated and aligned. - Full process handling for the return of faulty product, ensuring all relevant procedures are followed. - Any other duties as required by the Manager for the smooth and efficient operation of the department. - Record clear and accurate details of consumer interactions. - Gather customer feedback to improve products, services and customer experience. - Adhering to company policies and procedures. For this role we would need you to demonstrate: - Minimum of 2 years proven experience in contact/call centre/customer service environment. - Experience of working within a premium/luxury brand (desired). - Excellent written and spoken English (essential). - Ability to use own initiative in a proactive manner. - Strong attention to detail (essential). - Possess the ability to problem solve, prioritise and work under pressure. - Have excellent customer service, relationship and communication skills. - Be proficient in MS Office Suites (desired). -CXone/Hubspot CRM knowledge (desired). - Enjoy working as part of a well-established team. - Willingness for continuous learning and development Core Competencies - Passion for Excellence in the Customer Experience - Ability to Retain Technical Information - Problem Solving Skills - Time Management and Organisation - Adaptability, Flexibility and Resilience - Emotional Intelligence - Natural Drive and Initiative Our Values : Aligned in our work together Agile in the face of challenge Accountable to our promises Action with integrity and transparency Why work for us: We reward our employees not just for the big headline results we reward our teams for how you have positively contributed to the business and that isn t always defined by hitting a financial target. We have a pay for performance culture and reward annually on results. In an ever changing environment its key that you are a curious and nimble learner. We succeed as a team so the ability to collaborate is essential. And to continue to grow and continually challenge you need to ensure you are able to both plan and align so we are all pulling in the same direction. The Benefits Bit: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Employee Recognition Programme And as an employer who values you, you will be welcomed with open arms and supported to succeed. Our Hiring Process Initial discussion with our Resourcing Team. On-site interview process (1 2 stages depending on role). Successful candidates will be notified, and start dates confirmed. If you haven t heard from us within 4 weeks, please consider your application unsuccessful. Note for Recruitment Agencies : We manage our vacancies internally, preferring direct hires and referrals. When needed, we engage agencies from our Preferred Supplier List (PSL). Speculative CVs from agencies not on our PSL will not be considered, and no introduction fee will apply. Who we are Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name.

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