Job Title: Senior IT Sourcing SpecialistReporting to: IT Procurement and Supplier ManagerDirect Reports: NonePosition Type: Permanent - full timeOverview: Why Standing still is not an option in the current world of Insurance. TMHCC is one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, along with a desire to grow and provide creative and innovative solutions to our clients.About OperationsOperations sits at the heart of TMHCC, we ensure the smooth running of all business processes - from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.Operations is made up of 7 functions, this role sits within: Procurement and Workplace ManagementFrom identifying the scope of the goods and services required to deliver business outcomes, to negotiating pricing and managing the full lifecycle of contracts and suppliers. Procurement focuses on delivering Value For Money for the organisation. We leverage market intelligence and navigate the regulatory landscape to achieve commercial outcomes and reduce risk and complexity.Job Purpose:To support the delivery of IT Sourcing and Category strategies primarily across IT Professional Services and Software, Cloud and SaaS by driving cost efficiency, commercial value, and risk management. The role partners with key stakeholders to lead and support sourcing initiatives, manage strategic suppliers, deliver complex deals and negotiations, and provide trusted commercial advice, contributing to the ongoing development and effectiveness of the IT Sourcing function.Key Responsibilities:Working as part of an IT sourcing and category management team working across Enterprise and local agreements, focusing on making an ongoing, tangible contribution to cost efficiency and commercial/contractual risk management, through: Supporting the IT Category Manager in developing sub-category strategies in partnership with key stakeholders and assisting with their effective delivery Providing a commercial advisory service to key stakeholders Relationship and performance management for a portion of the IT strategic suppliers Influencing the adoption of appropriate sourcing across key stakeholder groups Effective sourcing service for new deals, leading RFPs and renewals, including complex and high-profile commercial/contractual negotiations Significant interaction with senior internal clients and representatives from suppliers Creating and presenting impactful deal summaries/recommendations Maintaining deal pipelines Supporting the ongoing development of the IT Sourcing function Analysing and reporting on spending trends, cost drivers, and savings opportunities across IT spend categories.Performance Objectives: Securing favourable contract terms Successful supplier negotiations Leading Sourcing eventsSkills and Experience Specification: Experience of sourcing the relevant spend categories in a blue-chip environment, with a proven track record of successfully leading commercial and contract activities Experience in supporting the development and maintenance of category and sub- category plans Experience with assisting portfolio opportunity analysis and subsequent benefit delivery Ability to effectively influence the sourcing strategy for individual projects Ability to lead market analysis, competitive bidding and negotiation activities, with a range of value and complexity Ability to re- negotiate contracts and extract value from incumbent suppliers Excellent understanding of commercial levers and legal terms and conditions, relating predominantly to IT Professional Services and Software contracts Strong and experienced commercial and contract negotiator Is highly credible and an effective communicator Self-starter who can work with minimal supervision and manage a large volume of projects Can contribute effectively to and/or co-ordinate cross-functional teams Can drive projects to a conclusion while maintaining a high quality of task deliveryEssential: Excellent commercial and analytical skills Excellent oral and written communication and problem-solving skills Develop and maintain strong relationships with internal stakeholders Ability to work with a degree of autonomy whilst working collaboratively with a wider team based in the UK, Europe and AmericaDesirable: Knowledge of the operation of the London insurance market, its various participants and insurance regulatory requirements Strong and confident negotiator at all levels Confident and self-assured Self-motivated and able to work well under pressure Resilient, optimistic and open to change Excellent communication, interpersonal and influencing skills Results orientated with ability to plan and deliver against business deadlines What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.
Apr 06, 2026
Full time
Job Title: Senior IT Sourcing SpecialistReporting to: IT Procurement and Supplier ManagerDirect Reports: NonePosition Type: Permanent - full timeOverview: Why Standing still is not an option in the current world of Insurance. TMHCC is one of the world's leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, along with a desire to grow and provide creative and innovative solutions to our clients.About OperationsOperations sits at the heart of TMHCC, we ensure the smooth running of all business processes - from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.Operations is made up of 7 functions, this role sits within: Procurement and Workplace ManagementFrom identifying the scope of the goods and services required to deliver business outcomes, to negotiating pricing and managing the full lifecycle of contracts and suppliers. Procurement focuses on delivering Value For Money for the organisation. We leverage market intelligence and navigate the regulatory landscape to achieve commercial outcomes and reduce risk and complexity.Job Purpose:To support the delivery of IT Sourcing and Category strategies primarily across IT Professional Services and Software, Cloud and SaaS by driving cost efficiency, commercial value, and risk management. The role partners with key stakeholders to lead and support sourcing initiatives, manage strategic suppliers, deliver complex deals and negotiations, and provide trusted commercial advice, contributing to the ongoing development and effectiveness of the IT Sourcing function.Key Responsibilities:Working as part of an IT sourcing and category management team working across Enterprise and local agreements, focusing on making an ongoing, tangible contribution to cost efficiency and commercial/contractual risk management, through: Supporting the IT Category Manager in developing sub-category strategies in partnership with key stakeholders and assisting with their effective delivery Providing a commercial advisory service to key stakeholders Relationship and performance management for a portion of the IT strategic suppliers Influencing the adoption of appropriate sourcing across key stakeholder groups Effective sourcing service for new deals, leading RFPs and renewals, including complex and high-profile commercial/contractual negotiations Significant interaction with senior internal clients and representatives from suppliers Creating and presenting impactful deal summaries/recommendations Maintaining deal pipelines Supporting the ongoing development of the IT Sourcing function Analysing and reporting on spending trends, cost drivers, and savings opportunities across IT spend categories.Performance Objectives: Securing favourable contract terms Successful supplier negotiations Leading Sourcing eventsSkills and Experience Specification: Experience of sourcing the relevant spend categories in a blue-chip environment, with a proven track record of successfully leading commercial and contract activities Experience in supporting the development and maintenance of category and sub- category plans Experience with assisting portfolio opportunity analysis and subsequent benefit delivery Ability to effectively influence the sourcing strategy for individual projects Ability to lead market analysis, competitive bidding and negotiation activities, with a range of value and complexity Ability to re- negotiate contracts and extract value from incumbent suppliers Excellent understanding of commercial levers and legal terms and conditions, relating predominantly to IT Professional Services and Software contracts Strong and experienced commercial and contract negotiator Is highly credible and an effective communicator Self-starter who can work with minimal supervision and manage a large volume of projects Can contribute effectively to and/or co-ordinate cross-functional teams Can drive projects to a conclusion while maintaining a high quality of task deliveryEssential: Excellent commercial and analytical skills Excellent oral and written communication and problem-solving skills Develop and maintain strong relationships with internal stakeholders Ability to work with a degree of autonomy whilst working collaboratively with a wider team based in the UK, Europe and AmericaDesirable: Knowledge of the operation of the London insurance market, its various participants and insurance regulatory requirements Strong and confident negotiator at all levels Confident and self-assured Self-motivated and able to work well under pressure Resilient, optimistic and open to change Excellent communication, interpersonal and influencing skills Results orientated with ability to plan and deliver against business deadlines What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Consultant, Intelligent Automation Consultant - D&ET - TC - Belfast & Londonderry/Derry At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We live in a data rich world and more & more of our personal and business interactions are being guided by the application of advanced analytics, Artificial Intelligence (AI) and Intelligent Automation (IA). At EY, we are helping organisations transform; to continually improve the way they do business to enable them to be at the forefront of their market. We are doing this by defying the norm and giving them the tools and knowledge to become insight focused and data enabled. The opportunity We are currently looking for talented Intelligent Automation Consultants who are seeking a challenge and who are highly competent in Intelligent Automation (IA) & Artificial Intelligence (AI) to join our team and build on continued success on both a local and global scale. Your key responsibilities Intelligent Automation Solution design. Designing, building, deploying and managing automation solutions using industry leading software like UiPath & Microsoft Power Platform as well as solutions built using other technologies such as Python. Engaging with clients at all levels across the organisation, both business & technology functions. Nurturing long term trusted advisor relationships. Training and managing junior staff and client staff, including quality assurance of client deliverables. Sensitively responding to client requirements and providing subject matter expertise. A pragmatic adaptable problem solver that embraces the challenge of defining innovative solutions to unique problems. Dedicated, quick learner that continuously builds capability in own skill set and can master key technical, functional and professional skills. Proficient in: written and verbal communication, presentation, client service and technical writing skills. Interest in further developing and integrating operations with technology skills. Comfortable researching client inquiries and emerging issues, including regulations, industry practices, and new technologies. Key requirements As a minimum, a bachelor's degree in Technology, Engineering or related fields. Minimum of 3 years of relevant experience in consulting, business analysis, project management or development in the area of Intelligent Automation. Proficiency or certification in Microsoft Power Platform, Microsoft Office tools, UiPath, BluePrism, Pega, Automation Anywhere and/or other relevant tools. Strong analytical and problem solving skills, with the ability to work on complex projects and deliver actionable insights. Exceptional verbal and written communication skills, with the capability to articulate complex ideas clearly and persuasively. Fluency in English language is mandatory. Proficiency in additional languages is a plus. What we look for: We're interested in passionate people with a strong vision, focused on building an innovative tech community, understand how to grow and lead in a large practice and work in the most complex of sectors, and a desire to stay on top of trends in the Technology space. If you can work collaboratively to help businesses achieve their business outcomes, have a keen interest in Technology as well as intellectual curiosity and energy, then our Intelligent Automation team could be exactly the right place for you. What we offer: We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. Please note; Prior to finalising your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters! EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Apr 06, 2026
Full time
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Consultant, Intelligent Automation Consultant - D&ET - TC - Belfast & Londonderry/Derry At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. We live in a data rich world and more & more of our personal and business interactions are being guided by the application of advanced analytics, Artificial Intelligence (AI) and Intelligent Automation (IA). At EY, we are helping organisations transform; to continually improve the way they do business to enable them to be at the forefront of their market. We are doing this by defying the norm and giving them the tools and knowledge to become insight focused and data enabled. The opportunity We are currently looking for talented Intelligent Automation Consultants who are seeking a challenge and who are highly competent in Intelligent Automation (IA) & Artificial Intelligence (AI) to join our team and build on continued success on both a local and global scale. Your key responsibilities Intelligent Automation Solution design. Designing, building, deploying and managing automation solutions using industry leading software like UiPath & Microsoft Power Platform as well as solutions built using other technologies such as Python. Engaging with clients at all levels across the organisation, both business & technology functions. Nurturing long term trusted advisor relationships. Training and managing junior staff and client staff, including quality assurance of client deliverables. Sensitively responding to client requirements and providing subject matter expertise. A pragmatic adaptable problem solver that embraces the challenge of defining innovative solutions to unique problems. Dedicated, quick learner that continuously builds capability in own skill set and can master key technical, functional and professional skills. Proficient in: written and verbal communication, presentation, client service and technical writing skills. Interest in further developing and integrating operations with technology skills. Comfortable researching client inquiries and emerging issues, including regulations, industry practices, and new technologies. Key requirements As a minimum, a bachelor's degree in Technology, Engineering or related fields. Minimum of 3 years of relevant experience in consulting, business analysis, project management or development in the area of Intelligent Automation. Proficiency or certification in Microsoft Power Platform, Microsoft Office tools, UiPath, BluePrism, Pega, Automation Anywhere and/or other relevant tools. Strong analytical and problem solving skills, with the ability to work on complex projects and deliver actionable insights. Exceptional verbal and written communication skills, with the capability to articulate complex ideas clearly and persuasively. Fluency in English language is mandatory. Proficiency in additional languages is a plus. What we look for: We're interested in passionate people with a strong vision, focused on building an innovative tech community, understand how to grow and lead in a large practice and work in the most complex of sectors, and a desire to stay on top of trends in the Technology space. If you can work collaboratively to help businesses achieve their business outcomes, have a keen interest in Technology as well as intellectual curiosity and energy, then our Intelligent Automation team could be exactly the right place for you. What we offer: We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. Please note; Prior to finalising your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity & inclusiveness here. We ask because it matters! EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
Job Role: Risk & Compliance Consulting Manager Location: London / Manchester Career Level: Manager (CL7) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: As the world around us changes, so does risk and how firms manage it. New digital technologies, increased expectations of firms from regulators and wider stakeholders as well as pressures from investors to reduce cost are leading firms to explore better ways to manage risk and control. This is where Accenture Risk Consulting comes in, as the world evolves, we are at the forefront of this using cutting edge technologies and advising clients on all aspects of risk everything from fraud and financial crime risk through to climate risk. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: How to deliver innovative solutions to tight timelines leading a team in a project delivery capacity Skills in the latest technologies that support building/optimising controls using data, advanced analytics and AI To evaluate, synthesise, organise, and interpret data and information stemming from different areas to capture meaningful trends How to build and develop your own brand and career working in the Accenture Strategy and Consulting - Risk and Compliance team How to deepen your client and colleague relationships to deliver value To coach and develop other staff To understand engagement economics, including budgets, and taking ownership of meeting these In this role you will: Work with the latest technologies on initiatives related simplifying, optimising and redesigning the risk and control management framework by utilising experience across policy, process, technology, data, and analytics Understand and solve complex business problems and present back solutions to stakeholders Lead teams through all phases of a project lifecycle including developing RFPs, proposals, contracts, planning, discovery, workshops, implementing controls etc. Manage teams to solve complex client problems by demonstrating a proactive / 'can do' style of work Be agile and agnostic to solutions as you work with different client circumstances and as the risk and controls ecosystem evolves at an ever-increasing pace Stay up to speed with latest regulatory trends and write points of view on risk and compliance topics Contribute to the Risk and Compliance practice community and build a network across Accenture and clients Lead and support development of sales proposals and offerings Coach our teams and develop their skills and knowledge Work alongside our global clients, with opportunities to travel Contribute to the Risk practice community and build a network across Accenture & clients Act with integrity (perform work with honesty, objectivity, diligence, and responsibility) and adhere to relevant code of ethics/values (at Accenture and client site) Respect the confidentiality of information gained during the course of your work We are looking for experience in the following skills: Experience working in Risk, Compliance or Controls in an advisory, technology, analytics, or operational capacity, ideally in Consulting and/or Financial Services Experience using "control by design" or other methods to reduce, optimise and re-think the management of risk Good understanding of control frameworks and best practices for compliance and/or risk management Strong understanding of front to back risks, processes and controls including the distinction between them Experience leading diverse teams in complex strategy and consulting engagements, delivering high-quality output in short timeframes Demonstrable project management and project delivery experience Prior experience in the creation of roadmaps, resource plans, and project plans Experience managing medium to large teams, experience of managing remote teams is beneficial Insights on key methodologies, approaches, and market trends in the industry Strong stakeholder management skills with excellent verbal, written and presentation skills Ability to work across both Technology and Business stakeholders Experience in writing points of view or presenting on risk or compliance trends Experience working using Agile delivery methodology Commercial awareness to support commercial engagements and spot market opportunities Strong MS office skills specifically in PowerPoint & Excel Set yourself apart: Natural leadership and the ability to establish trust-based relationships and work through organizational change and/or expanding ecosystem relationships, developing, and delivering creative solutions Excellent communication (written and verbal) and interpersonal skills Consulting experience or ability to work in a consulting environment Knowledge of latest industry risk and/or Compliance trends and how they might impact our clients Good awareness of the risks associated with rapidly advancing technologies and AI Experience with assessing appropriateness and effectiveness of controls and designing / implementing risk-based enhancements Demonstrate experience of influencing and challenging senior management and building excellent relationships Highly developed listening and questioning techniques High attention to detail and rigorous logical thinking ability What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
Apr 06, 2026
Full time
Job Role: Risk & Compliance Consulting Manager Location: London / Manchester Career Level: Manager (CL7) Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO As a team: As the world around us changes, so does risk and how firms manage it. New digital technologies, increased expectations of firms from regulators and wider stakeholders as well as pressures from investors to reduce cost are leading firms to explore better ways to manage risk and control. This is where Accenture Risk Consulting comes in, as the world evolves, we are at the forefront of this using cutting edge technologies and advising clients on all aspects of risk everything from fraud and financial crime risk through to climate risk. You'll learn, grow and advance in an innovative culture thatthrives on shared success, diverse ways of thinking and enables boundaryless opportunitiesthat candrive your career in new and exciting ways If you're looking for a challenging career working in a vibrant environment with access to training and a global network of experts, this could be the role for you.As part of our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. In our team you will learn: How to deliver innovative solutions to tight timelines leading a team in a project delivery capacity Skills in the latest technologies that support building/optimising controls using data, advanced analytics and AI To evaluate, synthesise, organise, and interpret data and information stemming from different areas to capture meaningful trends How to build and develop your own brand and career working in the Accenture Strategy and Consulting - Risk and Compliance team How to deepen your client and colleague relationships to deliver value To coach and develop other staff To understand engagement economics, including budgets, and taking ownership of meeting these In this role you will: Work with the latest technologies on initiatives related simplifying, optimising and redesigning the risk and control management framework by utilising experience across policy, process, technology, data, and analytics Understand and solve complex business problems and present back solutions to stakeholders Lead teams through all phases of a project lifecycle including developing RFPs, proposals, contracts, planning, discovery, workshops, implementing controls etc. Manage teams to solve complex client problems by demonstrating a proactive / 'can do' style of work Be agile and agnostic to solutions as you work with different client circumstances and as the risk and controls ecosystem evolves at an ever-increasing pace Stay up to speed with latest regulatory trends and write points of view on risk and compliance topics Contribute to the Risk and Compliance practice community and build a network across Accenture and clients Lead and support development of sales proposals and offerings Coach our teams and develop their skills and knowledge Work alongside our global clients, with opportunities to travel Contribute to the Risk practice community and build a network across Accenture & clients Act with integrity (perform work with honesty, objectivity, diligence, and responsibility) and adhere to relevant code of ethics/values (at Accenture and client site) Respect the confidentiality of information gained during the course of your work We are looking for experience in the following skills: Experience working in Risk, Compliance or Controls in an advisory, technology, analytics, or operational capacity, ideally in Consulting and/or Financial Services Experience using "control by design" or other methods to reduce, optimise and re-think the management of risk Good understanding of control frameworks and best practices for compliance and/or risk management Strong understanding of front to back risks, processes and controls including the distinction between them Experience leading diverse teams in complex strategy and consulting engagements, delivering high-quality output in short timeframes Demonstrable project management and project delivery experience Prior experience in the creation of roadmaps, resource plans, and project plans Experience managing medium to large teams, experience of managing remote teams is beneficial Insights on key methodologies, approaches, and market trends in the industry Strong stakeholder management skills with excellent verbal, written and presentation skills Ability to work across both Technology and Business stakeholders Experience in writing points of view or presenting on risk or compliance trends Experience working using Agile delivery methodology Commercial awareness to support commercial engagements and spot market opportunities Strong MS office skills specifically in PowerPoint & Excel Set yourself apart: Natural leadership and the ability to establish trust-based relationships and work through organizational change and/or expanding ecosystem relationships, developing, and delivering creative solutions Excellent communication (written and verbal) and interpersonal skills Consulting experience or ability to work in a consulting environment Knowledge of latest industry risk and/or Compliance trends and how they might impact our clients Good awareness of the risks associated with rapidly advancing technologies and AI Experience with assessing appropriateness and effectiveness of controls and designing / implementing risk-based enhancements Demonstrate experience of influencing and challenging senior management and building excellent relationships Highly developed listening and questioning techniques High attention to detail and rigorous logical thinking ability What's in it for you At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes 30 days' vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for.
The Ark (95988), United Kingdom, London, Director, Regulatory Legal About the role We're seeking a forward thinking Director of Regulatory Legal to support the ambitious growth of our global payments network. The successful candidate will be a valued member of a truly global legal team, providing advisory guidance to the global payments team, being the subject matter expert on international payment regulation and laws that impact our growth agenda, and helping the business navigate these. They will leverage their outstanding legal and communication skills, and bring an ability to anticipate and deliver on the needs of an innovative, sophisticated, and fast-paced business to simultaneously manage a wide range of transactions and projects. As a key strategic partner embedded within the business, you will help to identify risks and solve problems alongside a team of world-class professionals. You will find that the Legal Department is not a "check the box" function but instead, an important voice and strategic partner in all aspects of the business. What you'll do Drive international expansion for our Global Payments Network by providing strategic and actionable regulatory advice and expertise Own our international regulation strategy and delivery roadmap Partner closely with Risk and Compliance officers to ensure comprehensive support Provide thought and strategic leadership on relevant industry and regulatory developments Engage and oversee outside legal counsel as needed in an effective and efficient manner Represent with external parties, including customers, regulators, partners, industry trade groups and outside law firms Stay abreast of external legal and regulatory developments and expectations that could impact the environment in which Capital One operates, understanding its impact on Capital One's inherent compliance risk Provide awareness and training on compliance risk and related matters, specifically around regulatory expectations What you'll bring Qualified solicitor with 10+ years of post qualification experience Significant regulatory experience within the payments industry required; experience engaging with regulators preferred Experience working within a financial services environment Strong understanding of the payment services regulatory environment within the UK, EU and beyond Strong business judgment and analytical skills Excellent communication skills, with an ability to clearly communicate compliance risk to stakeholders at all levels across the business and to external stakeholders, including regulators A willingness and ability to influence and effectively challenge stakeholders with credibility at all levels business, as well as external stakeholders, including regulators Being comfortable balancing trade-offs between risk and returns in order to achieve our business objectives and to support us in effectively managing all compliance legal risks associated with the Capital One An ability to build and leverage relevant networks inside and outside the organisation Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
The Ark (95988), United Kingdom, London, Director, Regulatory Legal About the role We're seeking a forward thinking Director of Regulatory Legal to support the ambitious growth of our global payments network. The successful candidate will be a valued member of a truly global legal team, providing advisory guidance to the global payments team, being the subject matter expert on international payment regulation and laws that impact our growth agenda, and helping the business navigate these. They will leverage their outstanding legal and communication skills, and bring an ability to anticipate and deliver on the needs of an innovative, sophisticated, and fast-paced business to simultaneously manage a wide range of transactions and projects. As a key strategic partner embedded within the business, you will help to identify risks and solve problems alongside a team of world-class professionals. You will find that the Legal Department is not a "check the box" function but instead, an important voice and strategic partner in all aspects of the business. What you'll do Drive international expansion for our Global Payments Network by providing strategic and actionable regulatory advice and expertise Own our international regulation strategy and delivery roadmap Partner closely with Risk and Compliance officers to ensure comprehensive support Provide thought and strategic leadership on relevant industry and regulatory developments Engage and oversee outside legal counsel as needed in an effective and efficient manner Represent with external parties, including customers, regulators, partners, industry trade groups and outside law firms Stay abreast of external legal and regulatory developments and expectations that could impact the environment in which Capital One operates, understanding its impact on Capital One's inherent compliance risk Provide awareness and training on compliance risk and related matters, specifically around regulatory expectations What you'll bring Qualified solicitor with 10+ years of post qualification experience Significant regulatory experience within the payments industry required; experience engaging with regulators preferred Experience working within a financial services environment Strong understanding of the payment services regulatory environment within the UK, EU and beyond Strong business judgment and analytical skills Excellent communication skills, with an ability to clearly communicate compliance risk to stakeholders at all levels across the business and to external stakeholders, including regulators A willingness and ability to influence and effectively challenge stakeholders with credibility at all levels business, as well as external stakeholders, including regulators Being comfortable balancing trade-offs between risk and returns in order to achieve our business objectives and to support us in effectively managing all compliance legal risks associated with the Capital One An ability to build and leverage relevant networks inside and outside the organisation Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
The Ark (95988), United Kingdom, London, Senior Manager, Regulatory Legal We're seeking a forward thinking Senior Manager of Regulatory Legal to support the ambitious growth of our global payments network, reporting to the Global Network Legal team. The successful candidate will be a valued member of a truly global legal team, providing advisory guidance to the global payments team, being the subject matter expert on international payment regulation and laws that impact our growth agenda, and helping the business navigate these. They will leverage their outstanding legal and communication skills, and bring an ability to anticipate and deliver on the needs of an innovative, sophisticated, and fast-paced business to simultaneously manage a wide range of transactions and projects. As a key strategic partner embedded within the business, you will help to identify risks and solve problems alongside a team of world-class professionals. You will find that the Legal Department is not a "check the box" function but instead, an important voice and strategic partner in all aspects of the business. What you'll do Drive international expansion for our Global Payments Network by providing strategic and actionable regulatory advice and expertise Own our international regulation strategy and delivery roadmap for the Global Payments Network Partner closely with Risk and Compliance officers to ensure comprehensive support Provide thought and strategic leadership on relevant industry and regulatory developments Engage and oversee outside legal counsel as needed in an effective and efficient manner Represent with external parties, including customers, regulators, partners, industry trade groups and outside law firms Stay abreast of external legal and regulatory developments and expectations that could impact the environment in which Capital One operates, understanding its impact on Capital One's inherent compliance risk Provide awareness and training on compliance risk and related matters, specifically around regulatory expectations What you'll bring Qualified solicitor with 6+ years of post qualification experience Regulatory experience within the payments industry required; experience engaging with regulators preferred Experience working within a financial services environment Strong understanding of the payment services regulatory environment within the UK, EU and beyond Strong business judgment and analytical skills Excellent communication skills, with an ability to clearly communicate compliance risk to stakeholders at all levels across the business and to external stakeholders, including regulators A willingness and ability to influence and effectively challenge stakeholders with credibility at all levels business, as well as external stakeholders, including regulators Being comfortable balancing trade-offs between risk and returns in order to achieve our business objectives and to support us in effectively managing all compliance legal risks associated with the Capital One An ability to build and leverage relevant networks inside and outside the organisation Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
The Ark (95988), United Kingdom, London, Senior Manager, Regulatory Legal We're seeking a forward thinking Senior Manager of Regulatory Legal to support the ambitious growth of our global payments network, reporting to the Global Network Legal team. The successful candidate will be a valued member of a truly global legal team, providing advisory guidance to the global payments team, being the subject matter expert on international payment regulation and laws that impact our growth agenda, and helping the business navigate these. They will leverage their outstanding legal and communication skills, and bring an ability to anticipate and deliver on the needs of an innovative, sophisticated, and fast-paced business to simultaneously manage a wide range of transactions and projects. As a key strategic partner embedded within the business, you will help to identify risks and solve problems alongside a team of world-class professionals. You will find that the Legal Department is not a "check the box" function but instead, an important voice and strategic partner in all aspects of the business. What you'll do Drive international expansion for our Global Payments Network by providing strategic and actionable regulatory advice and expertise Own our international regulation strategy and delivery roadmap for the Global Payments Network Partner closely with Risk and Compliance officers to ensure comprehensive support Provide thought and strategic leadership on relevant industry and regulatory developments Engage and oversee outside legal counsel as needed in an effective and efficient manner Represent with external parties, including customers, regulators, partners, industry trade groups and outside law firms Stay abreast of external legal and regulatory developments and expectations that could impact the environment in which Capital One operates, understanding its impact on Capital One's inherent compliance risk Provide awareness and training on compliance risk and related matters, specifically around regulatory expectations What you'll bring Qualified solicitor with 6+ years of post qualification experience Regulatory experience within the payments industry required; experience engaging with regulators preferred Experience working within a financial services environment Strong understanding of the payment services regulatory environment within the UK, EU and beyond Strong business judgment and analytical skills Excellent communication skills, with an ability to clearly communicate compliance risk to stakeholders at all levels across the business and to external stakeholders, including regulators A willingness and ability to influence and effectively challenge stakeholders with credibility at all levels business, as well as external stakeholders, including regulators Being comfortable balancing trade-offs between risk and returns in order to achieve our business objectives and to support us in effectively managing all compliance legal risks associated with the Capital One An ability to build and leverage relevant networks inside and outside the organisation Where and how you'll work This is a permanent position based in our London office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Year after year we've been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK's Best Workplaces list What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Director - Identity Access Management - Cyber 1 Location: London Other locations: Primary Location Only Date: Apr 1, 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Director - Identity Access Management (IAM) - Financial Services (FS) - UK - London You are required to be onsite 3 times per week in our Canary Wharf office, London Want to be part of an already market leading Cyber Practice? EY are looking for an IAM Cyber Director to help drive and shape the next wave in our development. Are you up for the challenge? Cyber security and its related challenges are a rapidly growing field. As such, the opportunities for careers in cyber security are also growing. Securing an organisation against cyber threats is a business priority to enable growth and successful digital transformation and we are at the heart of many of these conversations and projects.EY is rapidly expanding its cyber security consulting practice to further support these exiting opportunities The financial services industry is currently undergoing a period of unparalleled change. Since the financial crisis, banks and financial institutions have been subjected to more stringent regulations, increased supervision and overall global economic instability. These changes have not come without a cost and has made these institutions re-evaluate the way they have been doing business traditionally. Moreover, the proliferation of technological advances including disruptive technologies and digital are compounding the pressures of maintaining competitiveness, being adaptable and increasing profit margins. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity At Director level, a large proportion of your time will be meeting with senior stakeholders of leading UK businesses (70%). You'll also be responsible for managing teams and delivering high quality work (30%). You will need to proactively identify opportunities, build strong relationships with clients and become their trusted advisor through the delivery of high quality cyber programmes. You will help clients with vary levels of cyber maturity through their entire journey, from assessing and advising, to designing and building transformation programmes and specific security solutions, to implementing and also managing security solutions, often alongside selected market leading vendors. EY is seeking highly experienced team members who can review, design and deliver Cyber Identity and Access Management (IAM) services, have built a market presence and strong network of clients, and have proven track record of selling and delivering large complex projects in Financial Services (FS). You will take a leadership position in driving EY's cyber security and IAM capabilities. You will also take a supporting role in building out EYs IAM cyber services, working with alliance partners and advising clients on current market trends. The role will see you providing specialist advice as part of large multi-discipline EY engagement teams working on the likes of cyber transformation and migration, leading specific security engagements advising on the adoption of secure architecture blueprints, secure software engineering practices, or optimising cyber defence operations. You will work with colleagues in the UK and globally to develop new and innovative IAM security solutions and specific industry propositions that solve client problems/issues and integrate with their overall IT delivery and support strategy. You will also have opportunities to work across multiple aspects of Cyber, Technology and business solutions. Your key responsibilities Your responsibilities will include but are not limited to: Own and drive the IAM proposition, go to market initiatives and client and vendor relationship. Achieve personal sales, revenue and chargeability targets while supporting the team's targets. Demostrate business acumen, ability to convert a hot topic into a sale and support Partners in the day to day activities. Lead a portfolio of IAM engagements with our clients, responsible for overall quality of deliverables, engagements including meeting time and budget targets. Work with prospective clients to agree, scope and plan the delivery phase of engagements. Lead our relationships with IAM alliance partners to drive collaboration and sales opportunities. Lead the enhancement and development of an IAM strategy for the FS sector by working in collaboration with the leadership of the FS cyber security business, IAM capability and our alliance partners. Develop team members by sharing knowledge, mentoring and coaching them and leading by example. Skills and attributes for success Commercially aware and with industry relationships that will enable achievement of revenue in the region of £2million+. Be a good communicator with the ability to contribute assuredly to IAM business and technical security discussions with peers. Be a team player who is not only looking to enhance their own career but recognises the value of teamwork, facilitating and encouraging collaboration amongst team members, and is capable of motivating teams to maximise performance. Take a practical approach to solving issues and gaining client agreement. Be able to analyse complex problems and to deliver insightful, practical and sustainable solutions. Be confident and effective in recognising and managing potential issues during client assignments. Structure and manage projects which meet client expectations and mitigate any risks or issues. To qualify for the role you must have: Exposure across one or more of the following: Prior Director level experience leading client engagements and meeting sales objectives. Big 4 background or comparable consulting/advisory experience or working in C-suite CIO/CISO positions who have prior consulting experience with experience of business development across leading UK organisations. Identity Governance, Access Management, Privileged Access Management, Consumer Identity, and Cloud Identity. Worked with one or more of the following IAM technologies: Saviynt, Clear Skye, SailPoint, CyberArk, Entra, OneIdentity, BeyondTrust, Okta, Ping, ForgeRock. Project management experience on IAM solution deployments (waterfall and/or agile). IAM controls governance frameworks over processes, controls, organisation and infrastructure. Ideally, you'll also have IAM business analysis experience. IAM assessment, strategy and roadmap development experience. Design experience for IAM solutions on client transformations. Key sector experience in Financial Services (Banking, Payments, Insurance, Wealth and Asset Management, Financial Market Infrastructure). Experience managing and coaching others in the development and delivery of complex client solutions and/or proposition development. What we look for Core consulting skills: Advanced data and evidence management, client management on remediation programmes, driving innovation and continuous improvement. Technical skills: Strong technical insight, practical knowledge and specialist capability. Market/Sector knowledge: Demonstrable market/sector expertise in your field. Versatility: Proven ability to adapt and learn in an innovative environment. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy . click apply for full job details
Apr 06, 2026
Full time
Director - Identity Access Management - Cyber 1 Location: London Other locations: Primary Location Only Date: Apr 1, 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Director - Identity Access Management (IAM) - Financial Services (FS) - UK - London You are required to be onsite 3 times per week in our Canary Wharf office, London Want to be part of an already market leading Cyber Practice? EY are looking for an IAM Cyber Director to help drive and shape the next wave in our development. Are you up for the challenge? Cyber security and its related challenges are a rapidly growing field. As such, the opportunities for careers in cyber security are also growing. Securing an organisation against cyber threats is a business priority to enable growth and successful digital transformation and we are at the heart of many of these conversations and projects.EY is rapidly expanding its cyber security consulting practice to further support these exiting opportunities The financial services industry is currently undergoing a period of unparalleled change. Since the financial crisis, banks and financial institutions have been subjected to more stringent regulations, increased supervision and overall global economic instability. These changes have not come without a cost and has made these institutions re-evaluate the way they have been doing business traditionally. Moreover, the proliferation of technological advances including disruptive technologies and digital are compounding the pressures of maintaining competitiveness, being adaptable and increasing profit margins. Join us and build an exceptional experience for yourself, and a better working world for all. The opportunity At Director level, a large proportion of your time will be meeting with senior stakeholders of leading UK businesses (70%). You'll also be responsible for managing teams and delivering high quality work (30%). You will need to proactively identify opportunities, build strong relationships with clients and become their trusted advisor through the delivery of high quality cyber programmes. You will help clients with vary levels of cyber maturity through their entire journey, from assessing and advising, to designing and building transformation programmes and specific security solutions, to implementing and also managing security solutions, often alongside selected market leading vendors. EY is seeking highly experienced team members who can review, design and deliver Cyber Identity and Access Management (IAM) services, have built a market presence and strong network of clients, and have proven track record of selling and delivering large complex projects in Financial Services (FS). You will take a leadership position in driving EY's cyber security and IAM capabilities. You will also take a supporting role in building out EYs IAM cyber services, working with alliance partners and advising clients on current market trends. The role will see you providing specialist advice as part of large multi-discipline EY engagement teams working on the likes of cyber transformation and migration, leading specific security engagements advising on the adoption of secure architecture blueprints, secure software engineering practices, or optimising cyber defence operations. You will work with colleagues in the UK and globally to develop new and innovative IAM security solutions and specific industry propositions that solve client problems/issues and integrate with their overall IT delivery and support strategy. You will also have opportunities to work across multiple aspects of Cyber, Technology and business solutions. Your key responsibilities Your responsibilities will include but are not limited to: Own and drive the IAM proposition, go to market initiatives and client and vendor relationship. Achieve personal sales, revenue and chargeability targets while supporting the team's targets. Demostrate business acumen, ability to convert a hot topic into a sale and support Partners in the day to day activities. Lead a portfolio of IAM engagements with our clients, responsible for overall quality of deliverables, engagements including meeting time and budget targets. Work with prospective clients to agree, scope and plan the delivery phase of engagements. Lead our relationships with IAM alliance partners to drive collaboration and sales opportunities. Lead the enhancement and development of an IAM strategy for the FS sector by working in collaboration with the leadership of the FS cyber security business, IAM capability and our alliance partners. Develop team members by sharing knowledge, mentoring and coaching them and leading by example. Skills and attributes for success Commercially aware and with industry relationships that will enable achievement of revenue in the region of £2million+. Be a good communicator with the ability to contribute assuredly to IAM business and technical security discussions with peers. Be a team player who is not only looking to enhance their own career but recognises the value of teamwork, facilitating and encouraging collaboration amongst team members, and is capable of motivating teams to maximise performance. Take a practical approach to solving issues and gaining client agreement. Be able to analyse complex problems and to deliver insightful, practical and sustainable solutions. Be confident and effective in recognising and managing potential issues during client assignments. Structure and manage projects which meet client expectations and mitigate any risks or issues. To qualify for the role you must have: Exposure across one or more of the following: Prior Director level experience leading client engagements and meeting sales objectives. Big 4 background or comparable consulting/advisory experience or working in C-suite CIO/CISO positions who have prior consulting experience with experience of business development across leading UK organisations. Identity Governance, Access Management, Privileged Access Management, Consumer Identity, and Cloud Identity. Worked with one or more of the following IAM technologies: Saviynt, Clear Skye, SailPoint, CyberArk, Entra, OneIdentity, BeyondTrust, Okta, Ping, ForgeRock. Project management experience on IAM solution deployments (waterfall and/or agile). IAM controls governance frameworks over processes, controls, organisation and infrastructure. Ideally, you'll also have IAM business analysis experience. IAM assessment, strategy and roadmap development experience. Design experience for IAM solutions on client transformations. Key sector experience in Financial Services (Banking, Payments, Insurance, Wealth and Asset Management, Financial Market Infrastructure). Experience managing and coaching others in the development and delivery of complex client solutions and/or proposition development. What we look for Core consulting skills: Advanced data and evidence management, client management on remediation programmes, driving innovation and continuous improvement. Technical skills: Strong technical insight, practical knowledge and specialist capability. Market/Sector knowledge: Demonstrable market/sector expertise in your field. Versatility: Proven ability to adapt and learn in an innovative environment. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy . click apply for full job details
Senior Claims Technician - Hybrid Working Pattern Guy Carpenter Description Our Client Support Services department have an opportunity for a Technician in our Binders team. This is available on a hybrid basis, offering home working for 2 days a week, with the other 3 days based in our office in Birmingham. Although Binder and Facility experience would be advantageous, we are considering candidates with other technical Claims/Insurance backgrounds who can demonstrate strong analytical and Excel skills or candidates with strong numeracy skills/ qualifications looking to embark on a career in Reinsurance. What can you expect Work with (Re)Insurance professionals across Witham, Birmingham and London with experience and technical knowledge. Gain significant experience of working within a technical capacity for a Broker. Apply your experience and further development within a role that's truly progressive and offers full end-to-end responsibility of a client portfolio. Be part of a global business that works with clients of all sizes to define, design and deliver innovative solutions to better quantify and manage risk. We will rely on you to Manage an assigned client portfolio, taking full responsibility of technical duties relating to client accounts, premiums and claims. Work with Market Fiduciary to assist with collection of funds. Manage all brokerage receivables, funding, retention, e-trading, post booking receipt, ad hoc reporting requests, payment of funds and all management and transactional process steps. Promote, build and maintain relationships with Brokers, Clients and Markets Participate in training sessions, and provide input within the team and/or department for all aspects of Binder and Facility service processing to assist with troubleshooting. What you need to have (Re)Insurance experience within a technical capacity and the ability to demonstrate a strength in numbers. Competent Excel skills and proficiency in Microsoft Office Applications. Willingness to learn. Successful management of workload; with an ability to manage expectations. What makes you stand out Significant experience of working in a technical capacity for a Broker. Experience of using London Market systems such as CLASS/ECF and the IMR. Experience within Delegated Authority (Binders, Lineslips, Consortia). Working with Bordereau, particularly Lloyd's standard V5. Exposure to Reinsurance linked to Binders and Facilities, e.g. fronting arrangements. General claims experience. Why join our team We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well being. Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at . Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Apr 06, 2026
Full time
Senior Claims Technician - Hybrid Working Pattern Guy Carpenter Description Our Client Support Services department have an opportunity for a Technician in our Binders team. This is available on a hybrid basis, offering home working for 2 days a week, with the other 3 days based in our office in Birmingham. Although Binder and Facility experience would be advantageous, we are considering candidates with other technical Claims/Insurance backgrounds who can demonstrate strong analytical and Excel skills or candidates with strong numeracy skills/ qualifications looking to embark on a career in Reinsurance. What can you expect Work with (Re)Insurance professionals across Witham, Birmingham and London with experience and technical knowledge. Gain significant experience of working within a technical capacity for a Broker. Apply your experience and further development within a role that's truly progressive and offers full end-to-end responsibility of a client portfolio. Be part of a global business that works with clients of all sizes to define, design and deliver innovative solutions to better quantify and manage risk. We will rely on you to Manage an assigned client portfolio, taking full responsibility of technical duties relating to client accounts, premiums and claims. Work with Market Fiduciary to assist with collection of funds. Manage all brokerage receivables, funding, retention, e-trading, post booking receipt, ad hoc reporting requests, payment of funds and all management and transactional process steps. Promote, build and maintain relationships with Brokers, Clients and Markets Participate in training sessions, and provide input within the team and/or department for all aspects of Binder and Facility service processing to assist with troubleshooting. What you need to have (Re)Insurance experience within a technical capacity and the ability to demonstrate a strength in numbers. Competent Excel skills and proficiency in Microsoft Office Applications. Willingness to learn. Successful management of workload; with an ability to manage expectations. What makes you stand out Significant experience of working in a technical capacity for a Broker. Experience of using London Market systems such as CLASS/ECF and the IMR. Experience within Delegated Authority (Binders, Lineslips, Consortia). Working with Bordereau, particularly Lloyd's standard V5. Exposure to Reinsurance linked to Binders and Facilities, e.g. fronting arrangements. General claims experience. Why join our team We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well being. Guy Carpenter, a business of Marsh McLennan (NYSE: MMC), is a leading global risk advisory and reinsurance specialist and broker. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at . Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire HR Advisor About the role Reporting to the Team Lead, you will act as the functional lead for the Associate Support Service, ensuring the day-to-day operation runs smoothly and consistently. Whilst this is an individual contributor role, you will be responsible for coordinating the team's workload through daily stand-ups and case prioritisation. You will serve as the primary point of contact for high-profile escalations, collaborating with key HR stakeholders to resolve complex issues and ensure business-critical processes. The ideal candidate will possess exceptional organisational and influencing skills, a meticulous eye for detail, and a passion for delivering a seamless associate experience within a fast-paced environment. What you'll do Manage the day-to-day Associate Support Service Function, including running the Daily Stand Up to raise/share updates for consistency, manage visual updates, and prioritise and allocate cases. Act as the single point of contact for the management of high-profile or escalated cases, working with key stakeholders (e.g. AR and HRBPs) for support and resolution. Ensure business critical processes are delivered to the highest standard within deadlines. These processes include SM&CR, Promotion contracts, Open Enrolment, Hybrid Reporting, Open Ended Absence Process, and Visa and Immigration tasks. Meet case management SLAs (1 day for high cases, 3 days for all other cases). Ensure a high standard of associate experience by monitoring CSAT comments and results, acting upon them, and preparing information for and running PBS Sessions. Ensure fair and appropriate allocation of work and tasks among team members and work with the Team Lead on team upskilling. Ownership for unholding the Associate Support controls. Ensure process and policy adherence by collaborating with the policy manager to guarantee correct guidance is provided to associates. This includes flagging inaccurate policy/One Place information or broken links that require updates. Provide accurate and timely reporting of issues (e.g.change in case volume, increase in specific queries). Ensure LWIs (Local Work Instructions) are accurate and reflect implemented process changes (e.g. updating LWIs for ADP changes, retiring unnecessary LWIs like compassionate leave). Be a system expert in Workday and Salesforce, serving as a point of contact to flag issues to the technical lead and ensuring the team receives correct training when system changes are implemented. Create keying guides to reflect process changes. What We're Looking For Existing HR experience/qualification. Experience in, and demonstrable passion for, outstanding customer service and a commitment to high quality output. Experience overseeing a team or process. Experience of working to deadlines, and managing stakeholders. Exceptional written and verbal communication skills with a talent for delivering complex information in a clear, concise, and understandable manner Effective questioning skills to help get to the core of the associate's question. Organised, diligent, focused, and able to manage your own caseload, meet agreed service levels, and escalate when appropriate. Attention to detail to minimise the risk of errors that adversely impact associates. The willingness to challenge the status quo and identify/drive improvement opportunities that enhance the associate experience. Technical and system confidence. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire HR Advisor About the role Reporting to the Team Lead, you will act as the functional lead for the Associate Support Service, ensuring the day-to-day operation runs smoothly and consistently. Whilst this is an individual contributor role, you will be responsible for coordinating the team's workload through daily stand-ups and case prioritisation. You will serve as the primary point of contact for high-profile escalations, collaborating with key HR stakeholders to resolve complex issues and ensure business-critical processes. The ideal candidate will possess exceptional organisational and influencing skills, a meticulous eye for detail, and a passion for delivering a seamless associate experience within a fast-paced environment. What you'll do Manage the day-to-day Associate Support Service Function, including running the Daily Stand Up to raise/share updates for consistency, manage visual updates, and prioritise and allocate cases. Act as the single point of contact for the management of high-profile or escalated cases, working with key stakeholders (e.g. AR and HRBPs) for support and resolution. Ensure business critical processes are delivered to the highest standard within deadlines. These processes include SM&CR, Promotion contracts, Open Enrolment, Hybrid Reporting, Open Ended Absence Process, and Visa and Immigration tasks. Meet case management SLAs (1 day for high cases, 3 days for all other cases). Ensure a high standard of associate experience by monitoring CSAT comments and results, acting upon them, and preparing information for and running PBS Sessions. Ensure fair and appropriate allocation of work and tasks among team members and work with the Team Lead on team upskilling. Ownership for unholding the Associate Support controls. Ensure process and policy adherence by collaborating with the policy manager to guarantee correct guidance is provided to associates. This includes flagging inaccurate policy/One Place information or broken links that require updates. Provide accurate and timely reporting of issues (e.g.change in case volume, increase in specific queries). Ensure LWIs (Local Work Instructions) are accurate and reflect implemented process changes (e.g. updating LWIs for ADP changes, retiring unnecessary LWIs like compassionate leave). Be a system expert in Workday and Salesforce, serving as a point of contact to flag issues to the technical lead and ensuring the team receives correct training when system changes are implemented. Create keying guides to reflect process changes. What We're Looking For Existing HR experience/qualification. Experience in, and demonstrable passion for, outstanding customer service and a commitment to high quality output. Experience overseeing a team or process. Experience of working to deadlines, and managing stakeholders. Exceptional written and verbal communication skills with a talent for delivering complex information in a clear, concise, and understandable manner Effective questioning skills to help get to the core of the associate's question. Organised, diligent, focused, and able to manage your own caseload, meet agreed service levels, and escalate when appropriate. Attention to detail to minimise the risk of errors that adversely impact associates. The willingness to challenge the status quo and identify/drive improvement opportunities that enhance the associate experience. Technical and system confidence. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire HR Advisor About the role Reporting to the Team Lead, you will act as the functional lead for the Associate Support Service, ensuring the day-to-day operation runs smoothly and consistently. Whilst this is an individual contributor role, you will be responsible for coordinating the team's workload through daily stand-ups and case prioritisation. You will serve as the primary point of contact for high-profile escalations, collaborating with key HR stakeholders to resolve complex issues and ensure business-critical processes. The ideal candidate will possess exceptional organisational and influencing skills, a meticulous eye for detail, and a passion for delivering a seamless associate experience within a fast-paced environment. What you'll do Manage the day-to-day Associate Support Service Function, including running the Daily Stand Up to raise/share updates for consistency, manage visual updates, and prioritise and allocate cases. Act as the single point of contact for the management of high-profile or escalated cases, working with key stakeholders (e.g. AR and HRBPs) for support and resolution. Ensure business critical processes are delivered to the highest standard within deadlines. These processes include SM&CR, Promotion contracts, Open Enrolment, Hybrid Reporting, Open Ended Absence Process, and Visa and Immigration tasks. Meet case management SLAs (1 day for high cases, 3 days for all other cases). Ensure a high standard of associate experience by monitoring CSAT comments and results, acting upon them, and preparing information for and running PBS Sessions. Ensure fair and appropriate allocation of work and tasks among team members and work with the Team Lead on team upskilling. Ownership for unholding the Associate Support controls. Ensure process and policy adherence by collaborating with the policy manager to guarantee correct guidance is provided to associates. This includes flagging inaccurate policy/One Place information or broken links that require updates. Provide accurate and timely reporting of issues (e.g.change in case volume, increase in specific queries). Ensure LWIs (Local Work Instructions) are accurate and reflect implemented process changes (e.g. updating LWIs for ADP changes, retiring unnecessary LWIs like compassionate leave). Be a system expert in Workday and Salesforce, serving as a point of contact to flag issues to the technical lead and ensuring the team receives correct training when system changes are implemented. Create keying guides to reflect process changes. What We're Looking For Existing HR experience/qualification. Experience in, and demonstrable passion for, outstanding customer service and a commitment to high quality output. Experience overseeing a team or process. Experience of working to deadlines, and managing stakeholders. Exceptional written and verbal communication skills with a talent for delivering complex information in a clear, concise, and understandable manner Effective questioning skills to help get to the core of the associate's question. Organised, diligent, focused, and able to manage your own caseload, meet agreed service levels, and escalate when appropriate. Attention to detail to minimise the risk of errors that adversely impact associates. The willingness to challenge the status quo and identify/drive improvement opportunities that enhance the associate experience. Technical and system confidence. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire HR Advisor About the role Reporting to the Team Lead, you will act as the functional lead for the Associate Support Service, ensuring the day-to-day operation runs smoothly and consistently. Whilst this is an individual contributor role, you will be responsible for coordinating the team's workload through daily stand-ups and case prioritisation. You will serve as the primary point of contact for high-profile escalations, collaborating with key HR stakeholders to resolve complex issues and ensure business-critical processes. The ideal candidate will possess exceptional organisational and influencing skills, a meticulous eye for detail, and a passion for delivering a seamless associate experience within a fast-paced environment. What you'll do Manage the day-to-day Associate Support Service Function, including running the Daily Stand Up to raise/share updates for consistency, manage visual updates, and prioritise and allocate cases. Act as the single point of contact for the management of high-profile or escalated cases, working with key stakeholders (e.g. AR and HRBPs) for support and resolution. Ensure business critical processes are delivered to the highest standard within deadlines. These processes include SM&CR, Promotion contracts, Open Enrolment, Hybrid Reporting, Open Ended Absence Process, and Visa and Immigration tasks. Meet case management SLAs (1 day for high cases, 3 days for all other cases). Ensure a high standard of associate experience by monitoring CSAT comments and results, acting upon them, and preparing information for and running PBS Sessions. Ensure fair and appropriate allocation of work and tasks among team members and work with the Team Lead on team upskilling. Ownership for unholding the Associate Support controls. Ensure process and policy adherence by collaborating with the policy manager to guarantee correct guidance is provided to associates. This includes flagging inaccurate policy/One Place information or broken links that require updates. Provide accurate and timely reporting of issues (e.g.change in case volume, increase in specific queries). Ensure LWIs (Local Work Instructions) are accurate and reflect implemented process changes (e.g. updating LWIs for ADP changes, retiring unnecessary LWIs like compassionate leave). Be a system expert in Workday and Salesforce, serving as a point of contact to flag issues to the technical lead and ensuring the team receives correct training when system changes are implemented. Create keying guides to reflect process changes. What We're Looking For Existing HR experience/qualification. Experience in, and demonstrable passion for, outstanding customer service and a commitment to high quality output. Experience overseeing a team or process. Experience of working to deadlines, and managing stakeholders. Exceptional written and verbal communication skills with a talent for delivering complex information in a clear, concise, and understandable manner Effective questioning skills to help get to the core of the associate's question. Organised, diligent, focused, and able to manage your own caseload, meet agreed service levels, and escalate when appropriate. Attention to detail to minimise the risk of errors that adversely impact associates. The willingness to challenge the status quo and identify/drive improvement opportunities that enhance the associate experience. Technical and system confidence. Where and how you'll work This is a permanent position based in our Nottingham offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions-making complex business data more accessible and actionable. What You'll Do On any given day, you'll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation - Handling highly complex, business-critical requests with precision. Collaboration & Solution Development - Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation - Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies - Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise - Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions - Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics - Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence - Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement - Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor - A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis - A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership - Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Apr 06, 2026
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Analyst About the role Are you an experienced and passionate data professional looking to drive meaningful change? This could be the perfect role for you. Data Analysis is at the core of our UK business, delivering critical insights that shape information-driven strategies and influence key company decisions. As a Senior Lead Data Analyst, you will take a pivotal role in driving analytical excellence, spearheading analytical initiatives, and shaping the agenda for high-impact business areas. Using advanced analytical and technical expertise, you will innovate, build, and maintain well-managed data solutions-making complex business data more accessible and actionable. What You'll Do On any given day, you'll work across problem-solving, solution generation, innovation, and data management. Your responsibilities will include: Data Extraction & Manipulation - Handling highly complex, business-critical requests with precision. Collaboration & Solution Development - Partnering with diverse teams and stakeholders to design user-friendly data solutions, tools, and self-service frameworks. Insight Generation - Scanning and leveraging available data sources to provide actionable insights that drive business growth. Exploring Emerging Technologies - Quickly adapting to and integrating new technologies to enhance analytical capabilities. Subject Matter Expertise - Developing deep expertise in key data-driven workstreams and becoming a trusted advisor across the business. Additional Contributions - Providing consultancy and resolution support for customer-impacting issues, fulfilling customer account updates, and producing large data sets for customer surveys. What We're Looking For Expertise in Data Analytics - Advanced proficiency in core data analyst skills, including coding, data transformation, comprehensive data knowledge, and a strong understanding of systems. Technical Excellence - Advanced SQL skills required, with proficiency in at least one additional programming language (e.g. Python, R) preferred. Strategic Thinking & Stakeholder Engagement - Proven ability to communicate complex data insights to non-technical stakeholders and drive decision-making. Problem-Solving & Analytical Rigor - A structured, inquisitive approach to solving challenges through data-driven methods. Numerical & Trend Analysis - A natural affinity for numbers and a keen eye for identifying trends to inform business decisions. Initiative & Ownership - Strong ability to prioritize workloads, deliver results at pace, and escalate issues effectively when required. Where and how you'll work This is a permanent position based in our Nottingham office. We have a hybrid working model which gives you flexibility to work from our offices and from home. We're big on collaboration and connection, so you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What's in it for you Bring us all this - and you'll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Cognizant Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Role Overview The London Market Business Analyst will be a part of Cognizant's Insurance practice, with a specific focus on London Market transformation. As a part of this role, he/she brings deep P&C expertise with a focus on Speciality Insurance, having in-depth understanding of London Market business processes, strong client advisory skills, and the ability to shape and deliver strategic consulting engagements. The role combines thought leadership, and hands on client delivery. Key Responsibilities Domain Leadership & Thought Leadership Serve as the primary subject matter expert for London Market across the practice. Advise on London Market specific practices, including Lloyd's Syndicate operations, Delegated Authority, Open Market, and Reinsurance. Having an extensive knowledge of Coverholders and MGA business. Develop and articulate Cognizant's point of view on industry trends, regulatory changes, digital transformation, and operational modernisation. Create thought leadership assets (whitepapers, frameworks, maturity models, solution accelerators). Consulting Delivery & Advisory Support strategic consulting engagements such as: Platform modernisation and migration Product simplification and rationalisation Customer journey redesign Regulatory and compliance transformation Operational excellence and automation Required Experience & Skills Domain Expertise Strong experience in Commercial and Speciality Insurance with a focus on London Market, ideally across multiple areas such as policy administration, claims, underwriting, actuarial processes, distribution, or customer service. Good understanding of UK and EU regulatory landscape. Understanding of the interaction between brokers, Lloyd's syndicates, and company markets. Have an in depth understanding of risk placement, pricing of various risk classes written through Lloyds. Understand the Lloyds Application landscape and understand the SaaS apps that are used by Brokers, MGAs and Carriers to drive Lloyds related business processes. Implementation experience of Underwriting Workbench Implementation will be a plus. Understanding of pricing related data models for Lloyds based risk classes viz. Property, Political Violence, Marine & Hull, Cargo etc. Exposure to SaaS based platforms used by brokers and carriers in supporting London Market related processes. Detailed knowledge of the London Market's modernization initiatives, including the adoption of AI driven initiatives, digital processing, Core Data Records (CDR), and ACORD standards. Consulting & Leadership Ability to lead complex transformation programmes and multi disciplinary teams. Strong executive presence and communication skills. Demonstrated ability to influence senior stakeholders and drive strategic outcomes. Ability to support AI driven transformation programs from ideation to implementation of AI driven insurance use cases based on Lloyds based processes for brokers, carriers and MGAs. Business Development Experience supporting sales cycles, shaping proposals, and contributing to revenue growth. Ability to translate client challenges into structured consulting solutions. Other Skills Strategic thinker with strong analytical and problem solving skills. Comfortable working in a fast paced, growth oriented consulting environment. Collaborative mindset with the ability to work across practice, delivery, and account teams. Contribution to Development of Practice Support practice management activities such as proposition or solution pertaining to London Market related processes. Development, community & communications, sales & operations management. Contribute to Insurance practice by thought provoking 'points of view'. Preferred Qualifications Degree in Business, Finance, Statistics or related field. Professional certifications (e.g., London Market related certifications, CII, PMI, PMP, Lean Six Sigma) are a plus. Experience working with global delivery models and offshore teams. Why Join Cognizant Opportunity to shape and grow a strategic portfolio in London Markets within a global consulting organisation. Work with leading insurers on high impact transformation programmes. Access to Cognizant's global ecosystem of technology, digital, and industry experts. A culture that values innovation, collaboration, and continuous learning. Location London, UK.
Apr 05, 2026
Full time
Cognizant Cognizant (NASDAQ:CTSH) is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping the world's leading companies build stronger businesses. Headquartered in Teaneck, New Jersey (U.S.), Cognizant has over 350,000 employees as of January 2025. Cognizant is a member of the NASDAQ-100, the S&P 500, the Forbes Global 1000, and the Fortune 500 and is ranked among the top performing and fastest growing companies in the world. Role Overview The London Market Business Analyst will be a part of Cognizant's Insurance practice, with a specific focus on London Market transformation. As a part of this role, he/she brings deep P&C expertise with a focus on Speciality Insurance, having in-depth understanding of London Market business processes, strong client advisory skills, and the ability to shape and deliver strategic consulting engagements. The role combines thought leadership, and hands on client delivery. Key Responsibilities Domain Leadership & Thought Leadership Serve as the primary subject matter expert for London Market across the practice. Advise on London Market specific practices, including Lloyd's Syndicate operations, Delegated Authority, Open Market, and Reinsurance. Having an extensive knowledge of Coverholders and MGA business. Develop and articulate Cognizant's point of view on industry trends, regulatory changes, digital transformation, and operational modernisation. Create thought leadership assets (whitepapers, frameworks, maturity models, solution accelerators). Consulting Delivery & Advisory Support strategic consulting engagements such as: Platform modernisation and migration Product simplification and rationalisation Customer journey redesign Regulatory and compliance transformation Operational excellence and automation Required Experience & Skills Domain Expertise Strong experience in Commercial and Speciality Insurance with a focus on London Market, ideally across multiple areas such as policy administration, claims, underwriting, actuarial processes, distribution, or customer service. Good understanding of UK and EU regulatory landscape. Understanding of the interaction between brokers, Lloyd's syndicates, and company markets. Have an in depth understanding of risk placement, pricing of various risk classes written through Lloyds. Understand the Lloyds Application landscape and understand the SaaS apps that are used by Brokers, MGAs and Carriers to drive Lloyds related business processes. Implementation experience of Underwriting Workbench Implementation will be a plus. Understanding of pricing related data models for Lloyds based risk classes viz. Property, Political Violence, Marine & Hull, Cargo etc. Exposure to SaaS based platforms used by brokers and carriers in supporting London Market related processes. Detailed knowledge of the London Market's modernization initiatives, including the adoption of AI driven initiatives, digital processing, Core Data Records (CDR), and ACORD standards. Consulting & Leadership Ability to lead complex transformation programmes and multi disciplinary teams. Strong executive presence and communication skills. Demonstrated ability to influence senior stakeholders and drive strategic outcomes. Ability to support AI driven transformation programs from ideation to implementation of AI driven insurance use cases based on Lloyds based processes for brokers, carriers and MGAs. Business Development Experience supporting sales cycles, shaping proposals, and contributing to revenue growth. Ability to translate client challenges into structured consulting solutions. Other Skills Strategic thinker with strong analytical and problem solving skills. Comfortable working in a fast paced, growth oriented consulting environment. Collaborative mindset with the ability to work across practice, delivery, and account teams. Contribution to Development of Practice Support practice management activities such as proposition or solution pertaining to London Market related processes. Development, community & communications, sales & operations management. Contribute to Insurance practice by thought provoking 'points of view'. Preferred Qualifications Degree in Business, Finance, Statistics or related field. Professional certifications (e.g., London Market related certifications, CII, PMI, PMP, Lean Six Sigma) are a plus. Experience working with global delivery models and offshore teams. Why Join Cognizant Opportunity to shape and grow a strategic portfolio in London Markets within a global consulting organisation. Work with leading insurers on high impact transformation programmes. Access to Cognizant's global ecosystem of technology, digital, and industry experts. A culture that values innovation, collaboration, and continuous learning. Location London, UK.
After its acquisition by Grant Thornton, Stax has been rebranded as Grant Thornton Stax, a wholly owned subsidiary of Grant Thornton Advisors LLC. Collectively, the firms now support nearly 70% of the U.S.-based Private Equity International 300-making this an exciting moment to be part of the team. With ongoing geographic expansion and an ever-broadening suite of offerings, the business is creating new opportunities for our global workforce while delivering even greater impact for clients. To support this growth, we're expanding our team of strategy consulting professionals with a passion for learning and tackling complex business challenges. Managers play a key role at Grant Thornton Stax, working on high-impact, short-term engagements (4-12 weeks) with our private equity, PE-backed companies, hedge funds, and investment banking clients across industries including software/technology, healthcare, business services, consumer, industrials, and the events ecosystem. At Grant Thornton Stax, you'll work alongside some of the brightest minds in the industry, gaining hands-on experience and direct client exposure from day one. With a strong focus on career progression, our entrepreneurial approach and diverse client base provide endless opportunities to develop professionally while solving our clients' toughest challenges. We value a work environment that empowers employees while supporting work-life balance. Unlike many firms, our minimal travel model allows you to focus on meaningful work, build strong team connections, and grow personally and professionally. Recognized as a top workplace, Grant Thornton Stax has been named to the 2025 Vault Consulting 50 Best Firms, Management Consulted's Top Ranked Consulting Firms 2025, and Consulting Magazine's 2025 Best Firms to Work For. WHY GRANT THORNTON STAX High-profile engagements with Fortune 500s and half of the largest 20 LBO firms globally. Solve real-world problems quickly, using data and insights to create actionable recommendations within 4 12 weeks. Unparalleled immersive learning opportunities in a fast pace environment. Direct client engagement with unrivaled exposure to different methodologies, perspectives and situations stemming from an array of project types across sectors. Team-based, collaborative philosophy creates opportunities for all to contribute and have direct impacts on the client's success as well as the firm's. Unmatched opportunities for personal growth and career development based on the merits of your work. Smarter, more strategic approach to generating higher value outcomes in shorter time periods. Good people who genuinely care about the firm's success and are consistently exploring ways to improve and build upon its accomplishments. Competitive compensation package designed to reward exceptional performance, along with robust career development opportunities through mentorship and coaching. Our comprehensive benefits include private healthcare and travel insurance, 25 days of annual leave-rising to 30 days after five years of service-plus bank holidays and an additional three days during the December holiday shutdown. We also provide life insurance, income protection, generous parental leave, a mobile phone stipend, and wellness reimbursements. Additionally, we support charitable giving with a gift-matching programme and foster a collaborative and enjoyable work environment through regular team social events. RESPONSIBILITIES Senior Managers play a critical leadership role at Grant Thornton Stax in developing and motivating team members, expanding our capabilities and leading firm initiatives to support our growth. You will assist in scoping projects and framing issues for clients, write proposals, on-board teams and manage day-to-day workings of engagements. You will facilitate and participate in analyses, quality control, and developing insights with the team, including directors. Senior Managers are accountable for preparing and delivering presentation of findings and conclusions to clients. At Grant Thornton Stax, you will be exposed to diverse client engagements, allowing you to gain experience in a broad range of industries. Your work is highly visible to client's management team through significant client interaction and impact. You will have the opportunity to own projects at the same time working alongside with a senior leadership team that is accessible and consistently offers opportunities for team member to learn and grow. You are encouraged to partner with directors to develop and grow client relationships. Compensation consists of salary and incentive program that is competitive with leading strategy consulting firms. Travel is minimal (around 10%). QUALIFICATIONS Candidates must have proven experience with a strategy consulting, strategic planning/corporate strategy group, or private equity/venture capital firm required. MBA degree strongly preferred, but equivalent work experience will be considered. Demonstrated ability to think strategically with proven research and analytic abilities, and working knowledge of consulting frameworks. Demonstrated experience in performing various types of analysis including qualitative and quantitative research, secondary research, web surveys, market sizing, forecasting growth, and regression. Knowledge of macro trends in climate transition and sustainability, and their integration with ESG-related business practices to enhance strategy, operational capabilities, risk management, and value creation across industries. Demonstrated ability to manage consulting projects from nuts to bolts including planning and managing multiple and differing work streams within tight timelines. Proven ability to manage, coach, and develop consultants and associates, or similar positions. Proven written, verbal and presentation skills that demonstrate the ability to frame ideas that capture the appropriate level of detail, while conveying the "big picture" message and structuring of output logically. Proven knowledge of full suite of analytical skills needed to execute project work and demonstrated proficiency in advanced MS Excel, PowerPoint, SPSS and survey tools. Proven ability to liaise closely with and manage global project teams a plus. Have a high degree of initiative; roll-up your sleeves-type person who thrives in an entrepreneurial environment. Detail oriented, self-starter with an intellectual curiosity and teamwork capabilities. Ability to multitask and work in a fast-paced, time-sensitive environment. Grant Thornton Stax is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to age, gender reassignment, marital or civil partnership status, pregnancy or maternity, disability, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation, or any other status protected under the Equality Act 2010 or other applicable UK laws. We are committed to promoting a diverse and inclusive workplace, ensuring fairness and equality for all.
Apr 05, 2026
Full time
After its acquisition by Grant Thornton, Stax has been rebranded as Grant Thornton Stax, a wholly owned subsidiary of Grant Thornton Advisors LLC. Collectively, the firms now support nearly 70% of the U.S.-based Private Equity International 300-making this an exciting moment to be part of the team. With ongoing geographic expansion and an ever-broadening suite of offerings, the business is creating new opportunities for our global workforce while delivering even greater impact for clients. To support this growth, we're expanding our team of strategy consulting professionals with a passion for learning and tackling complex business challenges. Managers play a key role at Grant Thornton Stax, working on high-impact, short-term engagements (4-12 weeks) with our private equity, PE-backed companies, hedge funds, and investment banking clients across industries including software/technology, healthcare, business services, consumer, industrials, and the events ecosystem. At Grant Thornton Stax, you'll work alongside some of the brightest minds in the industry, gaining hands-on experience and direct client exposure from day one. With a strong focus on career progression, our entrepreneurial approach and diverse client base provide endless opportunities to develop professionally while solving our clients' toughest challenges. We value a work environment that empowers employees while supporting work-life balance. Unlike many firms, our minimal travel model allows you to focus on meaningful work, build strong team connections, and grow personally and professionally. Recognized as a top workplace, Grant Thornton Stax has been named to the 2025 Vault Consulting 50 Best Firms, Management Consulted's Top Ranked Consulting Firms 2025, and Consulting Magazine's 2025 Best Firms to Work For. WHY GRANT THORNTON STAX High-profile engagements with Fortune 500s and half of the largest 20 LBO firms globally. Solve real-world problems quickly, using data and insights to create actionable recommendations within 4 12 weeks. Unparalleled immersive learning opportunities in a fast pace environment. Direct client engagement with unrivaled exposure to different methodologies, perspectives and situations stemming from an array of project types across sectors. Team-based, collaborative philosophy creates opportunities for all to contribute and have direct impacts on the client's success as well as the firm's. Unmatched opportunities for personal growth and career development based on the merits of your work. Smarter, more strategic approach to generating higher value outcomes in shorter time periods. Good people who genuinely care about the firm's success and are consistently exploring ways to improve and build upon its accomplishments. Competitive compensation package designed to reward exceptional performance, along with robust career development opportunities through mentorship and coaching. Our comprehensive benefits include private healthcare and travel insurance, 25 days of annual leave-rising to 30 days after five years of service-plus bank holidays and an additional three days during the December holiday shutdown. We also provide life insurance, income protection, generous parental leave, a mobile phone stipend, and wellness reimbursements. Additionally, we support charitable giving with a gift-matching programme and foster a collaborative and enjoyable work environment through regular team social events. RESPONSIBILITIES Senior Managers play a critical leadership role at Grant Thornton Stax in developing and motivating team members, expanding our capabilities and leading firm initiatives to support our growth. You will assist in scoping projects and framing issues for clients, write proposals, on-board teams and manage day-to-day workings of engagements. You will facilitate and participate in analyses, quality control, and developing insights with the team, including directors. Senior Managers are accountable for preparing and delivering presentation of findings and conclusions to clients. At Grant Thornton Stax, you will be exposed to diverse client engagements, allowing you to gain experience in a broad range of industries. Your work is highly visible to client's management team through significant client interaction and impact. You will have the opportunity to own projects at the same time working alongside with a senior leadership team that is accessible and consistently offers opportunities for team member to learn and grow. You are encouraged to partner with directors to develop and grow client relationships. Compensation consists of salary and incentive program that is competitive with leading strategy consulting firms. Travel is minimal (around 10%). QUALIFICATIONS Candidates must have proven experience with a strategy consulting, strategic planning/corporate strategy group, or private equity/venture capital firm required. MBA degree strongly preferred, but equivalent work experience will be considered. Demonstrated ability to think strategically with proven research and analytic abilities, and working knowledge of consulting frameworks. Demonstrated experience in performing various types of analysis including qualitative and quantitative research, secondary research, web surveys, market sizing, forecasting growth, and regression. Knowledge of macro trends in climate transition and sustainability, and their integration with ESG-related business practices to enhance strategy, operational capabilities, risk management, and value creation across industries. Demonstrated ability to manage consulting projects from nuts to bolts including planning and managing multiple and differing work streams within tight timelines. Proven ability to manage, coach, and develop consultants and associates, or similar positions. Proven written, verbal and presentation skills that demonstrate the ability to frame ideas that capture the appropriate level of detail, while conveying the "big picture" message and structuring of output logically. Proven knowledge of full suite of analytical skills needed to execute project work and demonstrated proficiency in advanced MS Excel, PowerPoint, SPSS and survey tools. Proven ability to liaise closely with and manage global project teams a plus. Have a high degree of initiative; roll-up your sleeves-type person who thrives in an entrepreneurial environment. Detail oriented, self-starter with an intellectual curiosity and teamwork capabilities. Ability to multitask and work in a fast-paced, time-sensitive environment. Grant Thornton Stax is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to age, gender reassignment, marital or civil partnership status, pregnancy or maternity, disability, colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation, or any other status protected under the Equality Act 2010 or other applicable UK laws. We are committed to promoting a diverse and inclusive workplace, ensuring fairness and equality for all.
Position: Health & Safety Officer Location: Based Leeds Client: My client works on building envelope and general construction projects around the UK. They have a full order book and are expanding. They are currently looking to recruit a Health and Safety Advisor Skills & Responsibilities: The person needs to be fully qualified with experience in the construction industry. They must hold a minimum of NEBOSH qualification. The role will include the following Regular site visits to multiple locations Preparing Site safety audits Preparing Risk assessments and RAMS as required. On site training including bulletins, toolbox talks etc for employees Attending Health and Safety meetings for clients and in house including presentations where required Completion of pre-qualification questionnaires as required Dealing with any accidents and reporting Maintaining near miss reports and data Assisting with insurance renewals and reports Dealing with annual safety inspections and Achilles renewals etc Identifying risks to the business and implementing changes required Ability to work with others and have good communication skills You must also have a good career record with other build contractors/sub contractors - In return you can expect all the benefits of working for a leading specialist company who will help you progress your career. Good salary and benefits can be expected for the successful candidate (salary dependent on experience).
Apr 05, 2026
Full time
Position: Health & Safety Officer Location: Based Leeds Client: My client works on building envelope and general construction projects around the UK. They have a full order book and are expanding. They are currently looking to recruit a Health and Safety Advisor Skills & Responsibilities: The person needs to be fully qualified with experience in the construction industry. They must hold a minimum of NEBOSH qualification. The role will include the following Regular site visits to multiple locations Preparing Site safety audits Preparing Risk assessments and RAMS as required. On site training including bulletins, toolbox talks etc for employees Attending Health and Safety meetings for clients and in house including presentations where required Completion of pre-qualification questionnaires as required Dealing with any accidents and reporting Maintaining near miss reports and data Assisting with insurance renewals and reports Dealing with annual safety inspections and Achilles renewals etc Identifying risks to the business and implementing changes required Ability to work with others and have good communication skills You must also have a good career record with other build contractors/sub contractors - In return you can expect all the benefits of working for a leading specialist company who will help you progress your career. Good salary and benefits can be expected for the successful candidate (salary dependent on experience).
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role If you've worked hands on with monitoring or observability tools and feel ready for a new direction in your career, this could be a great fit. We are looking for someone who not only understands the technology but also brings a strong personality, builds relationships with ease, and always keeps client value at the centre of what they do. You might already be in Customer Success, Technical Account Management, or a similar role. What matters most is proven experience with enterprise scale environments and a real passion for making monitoring and observability tools deliver impact. At ITRS, Customer Success is about being a trusted partner. Our customers expect more than theory; they want people who have been hands on, know the challenges first hand, and can help them turn technology into outcomes. As a Customer Success Manager, you will: Build relationships with customers as their advocate and trusted advisor Translate customer goals into adoption and value strategies using ITRS products Monitor and analyse customer health, usage, and adoption to design proactive interventions Identify risks to retention and act early to prevent them Lead workshops and business reviews to uncover needs, track progress, and align on outcomes Capture and share customer feedback to influence product direction Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes Document engagements and maintain visibility of activity, outcomes and risks Contribute to the refinement of Customer Success practices as our function grows Proven experience in Customer Success or Technical Account Management role is essential Proven hands on exposure to Monitoring and Observability platforms (experience of ITRS solutions is ideal) A strong understanding of enterprise scale environments (financial services experience in particular) Shows strong technical curiosity and strategic judgement around Public Cloud and AI, able to shape direction, not just react to it Ability to connect technical solutions to business outcomes and value Comfortable leading training, workshops, and enablement sessions Analytical mindset with experience interpreting usage and health metrics Excellent communication skills, able to engage at all levels from engineers to executives Organised, proactive, and collaborative, with the confidence to operate independently Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
Apr 05, 2026
Full time
At ITRS, we make society's critical technology work. Our mission is to deliver automated and holistic IT observability solutions that safeguard critical applications and enable innovation. We are the only monitoring and observability platform designed for the most demanding and regulated industries - trusted by 90% of Tier 1 capital markets firms. We believe when our team thrives, so do our customers. With us, you'll find: A culture that backs you - We're proud to be a Great Place to Work for multiple years in a row due to our inclusive, supportive environment. Work that matters - Make a real difference with 1,000s of global customers in industries that keep the world running, including 9 out of 10 top investment banks. Room to grow - Whether you're starting your career or bringing years of experience, we're committed to your development. Just ask our team members who've been excelling here for 10+ years. With headquarters in London and teams across the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role If you've worked hands on with monitoring or observability tools and feel ready for a new direction in your career, this could be a great fit. We are looking for someone who not only understands the technology but also brings a strong personality, builds relationships with ease, and always keeps client value at the centre of what they do. You might already be in Customer Success, Technical Account Management, or a similar role. What matters most is proven experience with enterprise scale environments and a real passion for making monitoring and observability tools deliver impact. At ITRS, Customer Success is about being a trusted partner. Our customers expect more than theory; they want people who have been hands on, know the challenges first hand, and can help them turn technology into outcomes. As a Customer Success Manager, you will: Build relationships with customers as their advocate and trusted advisor Translate customer goals into adoption and value strategies using ITRS products Monitor and analyse customer health, usage, and adoption to design proactive interventions Identify risks to retention and act early to prevent them Lead workshops and business reviews to uncover needs, track progress, and align on outcomes Capture and share customer feedback to influence product direction Partner with internal teams (Support, Professional Services, Product, Account Management) to deliver customer outcomes Document engagements and maintain visibility of activity, outcomes and risks Contribute to the refinement of Customer Success practices as our function grows Proven experience in Customer Success or Technical Account Management role is essential Proven hands on exposure to Monitoring and Observability platforms (experience of ITRS solutions is ideal) A strong understanding of enterprise scale environments (financial services experience in particular) Shows strong technical curiosity and strategic judgement around Public Cloud and AI, able to shape direction, not just react to it Ability to connect technical solutions to business outcomes and value Comfortable leading training, workshops, and enablement sessions Analytical mindset with experience interpreting usage and health metrics Excellent communication skills, able to engage at all levels from engineers to executives Organised, proactive, and collaborative, with the confidence to operate independently Health insurance cover for you and your dependents Dental Cover for you and your dependants Employer Pension scheme Income Protection Enhanced parental leave Flexible hybrid working ITRS Group is an Equal Opportunity employer and Inclusion is part of our everyday life. We celebrate diversity and pride ourselves on providing an environment where all employees can be their authentic selves and have a voice, allowing everyone to contribute equally. We remain committed to advocating inclusion, diversity, and equality into our ITRS family as we grow and enrich our business. We welcome applications from everyone in the community as we recognise that a diverse workforce is a stronger workforce.
On Island Framework Manager - Falkland Islands Ramboll is ranked a Top 10 consultant in the UK and has around 2,000 bright minds working across multiple offices to apply their passion to deliver innovative solutions across Buildings, Transport, Environment & Health and Energy. We love seeing our talents develop and succeed and you will have opportunities to work on challenging and inspiring projects within an environment that is friendly, open and supportive. On Island FrameworkManager -Role would require relocation to the Falkland Islands Public Works Department, Falkland Islands Government, Stanley Services Building,FalklandIslands, FIQQ 1ZZ Are you a self-starter who can be responsible for all on-island management and interaction with the client? Do you want to support Ramboll as a Technical Advisor to the Falkland Islands Government (FIG) and On-island Framework Manager? Are you willing to travel around the islands for project requirements? If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity. Join our team on the Falkland Islands as our new On-Island Framework Manager and work with us to design and deliver projects in direct support of the Falkland Islands Government. Your new role As our Framework Manager, you will support the growth of a team and project delivery on the Falkland Islands. You will be working with our existing team on a wide range of schemes for FIG, covering buildings, civil/highways, infrastructure, marine and specialist consulting delivery. This is a fixed term contract role with a target start date of August/September 2026 (to be negotiated). This role is based on the Falkland Islands (Stanley), working with our International Buildings team across multi-disciplinary projects. Your key responsibilities will be: Main client facing point of contact and interface between Ramboll UK and FIG Assist with the management and coordination of framework call off contract, bid teams and input into proposals for multi-disciplinary works Facilitate all information gathering on island and interact with all required third parties to manage the information flow required for projects Support with local management for delivery of projects from inception to completion ensuring scope, contracts, budgets and QA procedures are all in place and maintained through the lifecycle of a project Assist the remote PMs with planning and organising project resources and activities, management of design process and facilitating risk management workshops Assist with the support and management of any project tender process, including evaluation reports and interviews of on island entities Interact with on island statutory authorities and management of sub-consultants generally associated with on island projects Develop positive working stakeholder relationships with internal government departments, clients, contractors, and relevant authorities in discharging our appointment Delivering projects with adherence to Ramboll's Project Management Excellence Charter and values Make site visits and supervise projects as part of Ramboll's TA role to FIG Your new team You will be part of an established and dynamic team. We actively seek a rich portfolio of work that makes a difference to those who experience it. Working with the leading UK and international architects, we are recognised for our bold innovative approach, that is underpinned by our Scandinavian design heritage and foundation ownership. We offer a supporting and collaborative culture and operate a flexible working policy. You will be part of an exciting team of experts, who respect each other and work towards a common goal. You will be part of the UK Buildings Team but forward based in the Falkland Islands. About you From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success. Relevant qualification within a Project Management /engineering field, or equivalent experience. We welcome diverse backgrounds and transferable skills, recognising that experience can be gained in many settings Proven experience within project management and construction management, with management of projects in excess of £5m Considerable breadth of knowledge of construction and the design process and the importance of safety to this process Good working knowledge of Health and Safety legislation, including CDM Regulations Experience of managing a wide range of multi-disciplinary projects related to the consultancy environment Ability to manage diverse teams of multi-disciplinary professionals Excellent communication and IT skills Ability to write high quality reports and be able to interrogate financial information Full current driving licence and a willingness to travel around the islands for project requirements and back to the UK on a needs basis Wide-ranging knowledge of construction and the design process, with an appreciation for the importance of safety at every stage Awareness of different procurement methods and contract administration requirements for NEC. Experience from a variety of procurement backgrounds, including public, private, and third sector, is welcomed Ability to lead and support teams comprising professionals from different disciplines and backgrounds. We are committed to fostering an inclusive culture where all team members' contributions are valued Commercial awareness. We value insights from a wide range of commercial environments, and encourage applicants who can demonstrate adaptability and a willingness to learn Demonstrates the ability to manage projects and teams effectively with minimal supervision, consistently delivering results whilst maintaining high standards of quality and professionalism An understanding / experience of UK public sector (government) procurement and process. Military engineering experience and understanding of Defence would also be advantageous What we can offer you Investment in your development Leaders you can count on, guided by our Leadership Principles Be valued for the unique person you are Never be short of inspiration from colleagues, clients, and projects The long-term thinking of a foundation-owned company Be at the forefront of the use of digital tools Flexible work environment 27 days annual leave, plus 9 Falkland Islands Public Holidays Matched % pension contribution (max to 7%) Flexible benefits including a host of subsidised benefits including private medical insurance Accommodation- Fully furnished 4-bedroom house in Stanley, with heating oil, electricity and Wi Fi paid for Vehicle- Fully insured 4 x 4 vehicle provided, with business use, fuel paid for Flights- One return flight every six months, paid for Tax - as a resident in the Falklands, you will be subjected to FI tax, not UK tax. This is a reduced, flat rate Work at the heart of sustainable change Ramboll is a global architecture, engineering and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realise their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV. We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll's supportive learning culture can help you grow. So, if this role resonates with you but you don't meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team. Thank you for taking the time to apply! We look forward to receiving your application. Ramboll in the United Kingdom Founded in Denmark, Ramboll is a foundation-owned people company. Ramboll has a proven track record of sustainable and responsible business and is a top ten engineering and environmental and sustainability consultancy in the UK, with more than 1,500 employees across 16 offices working towards a more sustainable future. Ramboll experts deliver innovative solutions across Buildings, Transport, Environment & Health, and Energy. Strong values guide what we do and drive an inclusive, collaborative, and highly flexible culture that values people and ideas. Explore and nurture your own passion, expertise, and creativity at Ramboll through work that benefits our people, partners, nature, and society. An equal opportunity employer Equality, diversity, and inclusion is at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment . click apply for full job details
Apr 05, 2026
Full time
On Island Framework Manager - Falkland Islands Ramboll is ranked a Top 10 consultant in the UK and has around 2,000 bright minds working across multiple offices to apply their passion to deliver innovative solutions across Buildings, Transport, Environment & Health and Energy. We love seeing our talents develop and succeed and you will have opportunities to work on challenging and inspiring projects within an environment that is friendly, open and supportive. On Island FrameworkManager -Role would require relocation to the Falkland Islands Public Works Department, Falkland Islands Government, Stanley Services Building,FalklandIslands, FIQQ 1ZZ Are you a self-starter who can be responsible for all on-island management and interaction with the client? Do you want to support Ramboll as a Technical Advisor to the Falkland Islands Government (FIG) and On-island Framework Manager? Are you willing to travel around the islands for project requirements? If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity. Join our team on the Falkland Islands as our new On-Island Framework Manager and work with us to design and deliver projects in direct support of the Falkland Islands Government. Your new role As our Framework Manager, you will support the growth of a team and project delivery on the Falkland Islands. You will be working with our existing team on a wide range of schemes for FIG, covering buildings, civil/highways, infrastructure, marine and specialist consulting delivery. This is a fixed term contract role with a target start date of August/September 2026 (to be negotiated). This role is based on the Falkland Islands (Stanley), working with our International Buildings team across multi-disciplinary projects. Your key responsibilities will be: Main client facing point of contact and interface between Ramboll UK and FIG Assist with the management and coordination of framework call off contract, bid teams and input into proposals for multi-disciplinary works Facilitate all information gathering on island and interact with all required third parties to manage the information flow required for projects Support with local management for delivery of projects from inception to completion ensuring scope, contracts, budgets and QA procedures are all in place and maintained through the lifecycle of a project Assist the remote PMs with planning and organising project resources and activities, management of design process and facilitating risk management workshops Assist with the support and management of any project tender process, including evaluation reports and interviews of on island entities Interact with on island statutory authorities and management of sub-consultants generally associated with on island projects Develop positive working stakeholder relationships with internal government departments, clients, contractors, and relevant authorities in discharging our appointment Delivering projects with adherence to Ramboll's Project Management Excellence Charter and values Make site visits and supervise projects as part of Ramboll's TA role to FIG Your new team You will be part of an established and dynamic team. We actively seek a rich portfolio of work that makes a difference to those who experience it. Working with the leading UK and international architects, we are recognised for our bold innovative approach, that is underpinned by our Scandinavian design heritage and foundation ownership. We offer a supporting and collaborative culture and operate a flexible working policy. You will be part of an exciting team of experts, who respect each other and work towards a common goal. You will be part of the UK Buildings Team but forward based in the Falkland Islands. About you From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success. Relevant qualification within a Project Management /engineering field, or equivalent experience. We welcome diverse backgrounds and transferable skills, recognising that experience can be gained in many settings Proven experience within project management and construction management, with management of projects in excess of £5m Considerable breadth of knowledge of construction and the design process and the importance of safety to this process Good working knowledge of Health and Safety legislation, including CDM Regulations Experience of managing a wide range of multi-disciplinary projects related to the consultancy environment Ability to manage diverse teams of multi-disciplinary professionals Excellent communication and IT skills Ability to write high quality reports and be able to interrogate financial information Full current driving licence and a willingness to travel around the islands for project requirements and back to the UK on a needs basis Wide-ranging knowledge of construction and the design process, with an appreciation for the importance of safety at every stage Awareness of different procurement methods and contract administration requirements for NEC. Experience from a variety of procurement backgrounds, including public, private, and third sector, is welcomed Ability to lead and support teams comprising professionals from different disciplines and backgrounds. We are committed to fostering an inclusive culture where all team members' contributions are valued Commercial awareness. We value insights from a wide range of commercial environments, and encourage applicants who can demonstrate adaptability and a willingness to learn Demonstrates the ability to manage projects and teams effectively with minimal supervision, consistently delivering results whilst maintaining high standards of quality and professionalism An understanding / experience of UK public sector (government) procurement and process. Military engineering experience and understanding of Defence would also be advantageous What we can offer you Investment in your development Leaders you can count on, guided by our Leadership Principles Be valued for the unique person you are Never be short of inspiration from colleagues, clients, and projects The long-term thinking of a foundation-owned company Be at the forefront of the use of digital tools Flexible work environment 27 days annual leave, plus 9 Falkland Islands Public Holidays Matched % pension contribution (max to 7%) Flexible benefits including a host of subsidised benefits including private medical insurance Accommodation- Fully furnished 4-bedroom house in Stanley, with heating oil, electricity and Wi Fi paid for Vehicle- Fully insured 4 x 4 vehicle provided, with business use, fuel paid for Flights- One return flight every six months, paid for Tax - as a resident in the Falklands, you will be subjected to FI tax, not UK tax. This is a reduced, flat rate Work at the heart of sustainable change Ramboll is a global architecture, engineering and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realise their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV. We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll's supportive learning culture can help you grow. So, if this role resonates with you but you don't meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team. Thank you for taking the time to apply! We look forward to receiving your application. Ramboll in the United Kingdom Founded in Denmark, Ramboll is a foundation-owned people company. Ramboll has a proven track record of sustainable and responsible business and is a top ten engineering and environmental and sustainability consultancy in the UK, with more than 1,500 employees across 16 offices working towards a more sustainable future. Ramboll experts deliver innovative solutions across Buildings, Transport, Environment & Health, and Energy. Strong values guide what we do and drive an inclusive, collaborative, and highly flexible culture that values people and ideas. Explore and nurture your own passion, expertise, and creativity at Ramboll through work that benefits our people, partners, nature, and society. An equal opportunity employer Equality, diversity, and inclusion is at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment . click apply for full job details
Senior Facilities Manager page is loaded Senior Facilities Managerremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ496030 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Facilities Manager The Senior Facilities Manager (SFM) role has two primary functions:People Management - To support the Client FM Lead managing a designated FM team within region to ensure that their team is sourced, trained, developed and deployed appropriately, working closely with other Client FM Leads, as per the standards defined by JLL.Facilities (property/portfolio) Management - To be directly responsible for the provision of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL. The Senior Facilities Manager is expected to understand the business objectives of the investment. Team Structure: Reporting to the Client FM Lead, the SFM has line management responsibilities for FMs in the region and will be the Lead FM representative for specified key clients. The SFM will work closely in a number of 'virtual teams' within PM including; Client Relationship Directors (CRDs), Contract Documents (CDs), Management Services, Client Financial Services (CFS) and will take direction from Client FM Leads. What this job involves: The Facilities Manager (FM) will be directly responsible for the provision of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment. What your day will look like: People Management - Supporting the Client FM Lead to; Ensure the smooth transition of properties into management within your team as defined by JLL Policy, Process and Procedures on the PAM Process Hub Connect site including the transition of contracts from previous owners so to align with JLL Procurement Policy or agreed Client appointed suppliers work. Manage the TUPE of staff in or out of your team working closely with the Client FM Lead / JLLR HR. Be responsible for FMs and other site-based JLLR employees in respect of their performance, training and development. Identify and retain key talent by ensuring effective career development and mobility. Performance manage, set goals and complete year end assessment to be done in collaboration and agreement with your Client FM Leads. Assist in recruitment and employee people management issues. Act as mentor, where required, to designated FMs (i.e. those who require coaching and day to day guidance) and be responsible for their continuing development. Support the IFM (Investor Facilities Management) central management team in respect of major initiatives (including functional initiatives), data collection and people management. Ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective. Assist in the delivery of 'Instinct' (customer experience) operational initiatives across your portfolio in close liaison with our service partners. Facilities (property/portfolio) Management Working closely and taking direction from relevant Client FM Leads take ownership and be responsible for delivering operational facilities related client KPIs as identified in the PMA (Property Management Agreement) and/or any other client agreed initiatives. To assist in the delivery of customer experience operational initiatives across your portfolio in close liaison with our service partners. To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building. Inform Surveyors of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant's compliance with covenants. Report to Surveyors in accordance with an agreed procedure, ensuring the Client FM Lead is kept informed on matters relating to standards of facilities management. To work in accordance with established procedures in connection with JLLs out of hours cover and emergencies. To deliver the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Also, to administer non-recoverable budgets. To understand the principal terms of occupier's leases as they affect the facilities management of the property and the Client's obligations to provide services including clarity on the extent of the common areas. In conjunction with the Surveyors and Client FM Leads, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLLs PM procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems. Monitor contractor performance against agreed standards. Review service contracts as appropriate. Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLLs risk management programme and the Client FM Lead. To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLLs audit process and Site Compliance inspections. To work with other aspects of JLLs 'Socially Responsible Management' programme in relation to environmental & sustainability policies; to include water hygiene and asbestos monitoring etc. To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and costeffective manner. Be familiar with all heating, ventilating, mechanical and electrical equipment in each building and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place to cover O&M manual requirements. Assist and liaise with building surveyors/architects/consultants on major works. With the Surveyors identify and arrange minor planned works. To maintain, test and implement disaster planning procedures to cover all emergencies. To organise and co-ordinate fire evacuation and bomb drills. Prepare site regulations and issue permits to work for all contractor activities on site. To ensure that on-site management of the properties is undertaken in accordance with JLLs polices, processes and procedures as defined on the PM Process Hub site (Connect). Establish and maintain proper site records in accordance with best practice rules. Responsible for routine correspondence using standard documents and templates as appropriate. Develop and maintain occupier handbooks as per defined standard for each site. To monitor vacant/void property in conjunction with the clients' insurance policy. Establish a regular inspection programme for each site in accordance with site insurance and regulatory requirements. Assist in the submission of insurance claims relating to incidents on site and manage the obtaining of quotes and/or works at site as instructed by the insurers or loss adjusters. Ensure readiness for sale of relevant individual properties dealing with
Apr 05, 2026
Full time
Senior Facilities Manager page is loaded Senior Facilities Managerremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ496030 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Facilities Manager The Senior Facilities Manager (SFM) role has two primary functions:People Management - To support the Client FM Lead managing a designated FM team within region to ensure that their team is sourced, trained, developed and deployed appropriately, working closely with other Client FM Leads, as per the standards defined by JLL.Facilities (property/portfolio) Management - To be directly responsible for the provision of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL. The Senior Facilities Manager is expected to understand the business objectives of the investment. Team Structure: Reporting to the Client FM Lead, the SFM has line management responsibilities for FMs in the region and will be the Lead FM representative for specified key clients. The SFM will work closely in a number of 'virtual teams' within PM including; Client Relationship Directors (CRDs), Contract Documents (CDs), Management Services, Client Financial Services (CFS) and will take direction from Client FM Leads. What this job involves: The Facilities Manager (FM) will be directly responsible for the provision of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment. What your day will look like: People Management - Supporting the Client FM Lead to; Ensure the smooth transition of properties into management within your team as defined by JLL Policy, Process and Procedures on the PAM Process Hub Connect site including the transition of contracts from previous owners so to align with JLL Procurement Policy or agreed Client appointed suppliers work. Manage the TUPE of staff in or out of your team working closely with the Client FM Lead / JLLR HR. Be responsible for FMs and other site-based JLLR employees in respect of their performance, training and development. Identify and retain key talent by ensuring effective career development and mobility. Performance manage, set goals and complete year end assessment to be done in collaboration and agreement with your Client FM Leads. Assist in recruitment and employee people management issues. Act as mentor, where required, to designated FMs (i.e. those who require coaching and day to day guidance) and be responsible for their continuing development. Support the IFM (Investor Facilities Management) central management team in respect of major initiatives (including functional initiatives), data collection and people management. Ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective. Assist in the delivery of 'Instinct' (customer experience) operational initiatives across your portfolio in close liaison with our service partners. Facilities (property/portfolio) Management Working closely and taking direction from relevant Client FM Leads take ownership and be responsible for delivering operational facilities related client KPIs as identified in the PMA (Property Management Agreement) and/or any other client agreed initiatives. To assist in the delivery of customer experience operational initiatives across your portfolio in close liaison with our service partners. To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building. Inform Surveyors of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant's compliance with covenants. Report to Surveyors in accordance with an agreed procedure, ensuring the Client FM Lead is kept informed on matters relating to standards of facilities management. To work in accordance with established procedures in connection with JLLs out of hours cover and emergencies. To deliver the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Also, to administer non-recoverable budgets. To understand the principal terms of occupier's leases as they affect the facilities management of the property and the Client's obligations to provide services including clarity on the extent of the common areas. In conjunction with the Surveyors and Client FM Leads, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLLs PM procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems. Monitor contractor performance against agreed standards. Review service contracts as appropriate. Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLLs risk management programme and the Client FM Lead. To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLLs audit process and Site Compliance inspections. To work with other aspects of JLLs 'Socially Responsible Management' programme in relation to environmental & sustainability policies; to include water hygiene and asbestos monitoring etc. To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and costeffective manner. Be familiar with all heating, ventilating, mechanical and electrical equipment in each building and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place to cover O&M manual requirements. Assist and liaise with building surveyors/architects/consultants on major works. With the Surveyors identify and arrange minor planned works. To maintain, test and implement disaster planning procedures to cover all emergencies. To organise and co-ordinate fire evacuation and bomb drills. Prepare site regulations and issue permits to work for all contractor activities on site. To ensure that on-site management of the properties is undertaken in accordance with JLLs polices, processes and procedures as defined on the PM Process Hub site (Connect). Establish and maintain proper site records in accordance with best practice rules. Responsible for routine correspondence using standard documents and templates as appropriate. Develop and maintain occupier handbooks as per defined standard for each site. To monitor vacant/void property in conjunction with the clients' insurance policy. Establish a regular inspection programme for each site in accordance with site insurance and regulatory requirements. Assist in the submission of insurance claims relating to incidents on site and manage the obtaining of quotes and/or works at site as instructed by the insurers or loss adjusters. Ensure readiness for sale of relevant individual properties dealing with
Schemes Deal Manager Join us and play your part in something special! About the team: We arrange our business into five channels, with the NMUK Broker Channel the largest and fastest growing of all our of UK business units. Our broker engagement and subsequently pipeline and new business volumes have increased exponentially. As part of growth ambitions, we have setup a dedicated Schemes function which shall be responsible for the ownership of all Scheme business managed within the NMUK Broker Channel through a Broker partners in the UK. Schemes is defined as any business where we provide a delegated underwriting authority to our partners. The Schemes team operates cross-class across all Markel products (PI, Care, Tech, Life Science, Construction and BTE Legal Expenses) along with considering new product areas.The Schemes team works closely alongside our Broker Development team, where we are structured to support our Major Trading Partners, Key Accounts, Development Brokers and Connect Brokers. The Schemes team are the centre of excellence to support our Broker Development team in managing existing Schemes along with quoting and onboarding new Scheme opportunities.The Schemes Deal Manager role reports into the Head of Schemes Development. The Schemes team is the centre of excellence for the management, oversight, review and onboarding of all Schemes business for the Broker channel. Working closely with internal stakeholders such as Broker Development and the Underwriters is essential to delivering the right outcomes to support growing our Schemes business.The core focus of the role is for the oversight of all existing delegated deals, including reporting with trend analysis, performance reviews, internal stakeholder management and implementation of new deals. Work with the Head of Schemes Development to support delivery of retention and new business plans, executing the strategy for both.The Schemes Deal Manager will own the distribution plan for Schemes, developing a structure and operating pattern for ongoing broker views in conjunction with the Business Development team. Ensures Schemes Account Managers provide performance data to Account Directors and support existing broker reviews and QBRs. What we ask of you: Develop a structure to provide oversight for all existing delegated deals and a framework for delivering analysis and performance reviews to partner brokers and MGAs. Build strong relationships with internal stakeholders to support with the ongoing oversight of the Scheme business you manage and to respond to queries and requests. Take ownership of new delegated opportunities, supporting the Business Development team to successfully secure and onboard new delegated facilities Build strong relationships with external Broker stakeholders and the teams which manage the Scheme business we hold with them, acting as the key point of contact into NMUK. Work with the Head of Schemes Development to support the delivery of the Schemes team growth plan, providing a summary of results and actions required to support the retention strategy of existing Schemes business Develop an understanding of the broader NMUK proposition including Legal and Tax services to support the delivery of value-added services to existing Scheme business. Demonstrate a high level of sales professionalism and discipline through timely and accurate activity reporting, maintenance of CRM and documentation of meetings What you will bring to the role: Have previous experience within the General Insurance industry and specifically working with delegated authority business in the UK Broker and MGA market Demonstrable experience and success in roles securing and retaining delegated authority and portfolio business Demonstratable experience showing the strategic oversight necessary to manage a number of large and complex accounts Understanding of project management techniques and stakeholder management of both internal and external stakeholders Show a high level of competence in the use of performance data to highlight trends and insight in Scheme business performance to support review meetings with Broker partners Be able to articulate performance reviews to internal and external stakeholders by confidently discussing data, trends and insights to effectively manage Scheme performance outcomes We are looking for challenging, self-starting, and success oriented individuals who bring expertise, initiative and a desire to build a market leading business To be a creditable and engaging representative of Markel, in order to cultivate Long term relationships within the industry Who we are: Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further A great starting salary plus annual bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!Choose 'Apply Now' to fill out our short application, so that we can find out more about you.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
Apr 05, 2026
Full time
Schemes Deal Manager Join us and play your part in something special! About the team: We arrange our business into five channels, with the NMUK Broker Channel the largest and fastest growing of all our of UK business units. Our broker engagement and subsequently pipeline and new business volumes have increased exponentially. As part of growth ambitions, we have setup a dedicated Schemes function which shall be responsible for the ownership of all Scheme business managed within the NMUK Broker Channel through a Broker partners in the UK. Schemes is defined as any business where we provide a delegated underwriting authority to our partners. The Schemes team operates cross-class across all Markel products (PI, Care, Tech, Life Science, Construction and BTE Legal Expenses) along with considering new product areas.The Schemes team works closely alongside our Broker Development team, where we are structured to support our Major Trading Partners, Key Accounts, Development Brokers and Connect Brokers. The Schemes team are the centre of excellence to support our Broker Development team in managing existing Schemes along with quoting and onboarding new Scheme opportunities.The Schemes Deal Manager role reports into the Head of Schemes Development. The Schemes team is the centre of excellence for the management, oversight, review and onboarding of all Schemes business for the Broker channel. Working closely with internal stakeholders such as Broker Development and the Underwriters is essential to delivering the right outcomes to support growing our Schemes business.The core focus of the role is for the oversight of all existing delegated deals, including reporting with trend analysis, performance reviews, internal stakeholder management and implementation of new deals. Work with the Head of Schemes Development to support delivery of retention and new business plans, executing the strategy for both.The Schemes Deal Manager will own the distribution plan for Schemes, developing a structure and operating pattern for ongoing broker views in conjunction with the Business Development team. Ensures Schemes Account Managers provide performance data to Account Directors and support existing broker reviews and QBRs. What we ask of you: Develop a structure to provide oversight for all existing delegated deals and a framework for delivering analysis and performance reviews to partner brokers and MGAs. Build strong relationships with internal stakeholders to support with the ongoing oversight of the Scheme business you manage and to respond to queries and requests. Take ownership of new delegated opportunities, supporting the Business Development team to successfully secure and onboard new delegated facilities Build strong relationships with external Broker stakeholders and the teams which manage the Scheme business we hold with them, acting as the key point of contact into NMUK. Work with the Head of Schemes Development to support the delivery of the Schemes team growth plan, providing a summary of results and actions required to support the retention strategy of existing Schemes business Develop an understanding of the broader NMUK proposition including Legal and Tax services to support the delivery of value-added services to existing Scheme business. Demonstrate a high level of sales professionalism and discipline through timely and accurate activity reporting, maintenance of CRM and documentation of meetings What you will bring to the role: Have previous experience within the General Insurance industry and specifically working with delegated authority business in the UK Broker and MGA market Demonstrable experience and success in roles securing and retaining delegated authority and portfolio business Demonstratable experience showing the strategic oversight necessary to manage a number of large and complex accounts Understanding of project management techniques and stakeholder management of both internal and external stakeholders Show a high level of competence in the use of performance data to highlight trends and insight in Scheme business performance to support review meetings with Broker partners Be able to articulate performance reviews to internal and external stakeholders by confidently discussing data, trends and insights to effectively manage Scheme performance outcomes We are looking for challenging, self-starting, and success oriented individuals who bring expertise, initiative and a desire to build a market leading business To be a creditable and engaging representative of Markel, in order to cultivate Long term relationships within the industry Who we are: Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. We're all about people We win together We strive for better We enjoy the everyday We think further A great starting salary plus annual bonus & strong benefits package 25 days paid holiday plus Bank Holidays, with the opportunity to buy/sell extra leave Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer There are countless opportunities to learn new skills and develop in your career and we can provide the support needed to do just that!Choose 'Apply Now' to fill out our short application, so that we can find out more about you.Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at or call us at to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.
On Island Framework Manager - Falkland Islands Ramboll is ranked a Top 10 consultant in the UK and has around 2,000 bright minds working across multiple offices to apply their passion to deliver innovative solutions across Buildings, Transport, Environment & Health and Energy. We love seeing our talents develop and succeed and you will have opportunities to work on challenging and inspiring projects within an environment that is friendly, open and supportive. On Island FrameworkManager -Role would require relocation to the Falkland Islands Public Works Department, Falkland Islands Government, Stanley Services Building,FalklandIslands, FIQQ 1ZZ Are you a self-starter who can be responsible for all on-island management and interaction with the client? Do you want to support Ramboll as a Technical Advisor to the Falkland Islands Government (FIG) and On-island Framework Manager? Are you willing to travel around the islands for project requirements? If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity. Join our team on the Falkland Islands as our new On-Island Framework Manager and work with us to design and deliver projects in direct support of the Falkland Islands Government. Your new role As our Framework Manager, you will support the growth of a team and project delivery on the Falkland Islands. You will be working with our existing team on a wide range of schemes for FIG, covering buildings, civil/highways, infrastructure, marine and specialist consulting delivery. This is a fixed term contract role with a target start date of August/September 2026 (to be negotiated). This role is based on the Falkland Islands (Stanley), working with our International Buildings team across multi-disciplinary projects. Your key responsibilities will be: Main client facing point of contact and interface between Ramboll UK and FIG Assist with the management and coordination of framework call off contract, bid teams and input into proposals for multi-disciplinary works Facilitate all information gathering on island and interact with all required third parties to manage the information flow required for projects Support with local management for delivery of projects from inception to completion ensuring scope, contracts, budgets and QA procedures are all in place and maintained through the lifecycle of a project Assist the remote PMs with planning and organising project resources and activities, management of design process and facilitating risk management workshops Assist with the support and management of any project tender process, including evaluation reports and interviews of on island entities Interact with on island statutory authorities and management of sub-consultants generally associated with on island projects Develop positive working stakeholder relationships with internal government departments, clients, contractors, and relevant authorities in discharging our appointment Delivering projects with adherence to Ramboll's Project Management Excellence Charter and values Make site visits and supervise projects as part of Ramboll's TA role to FIG Your new team You will be part of an established and dynamic team. We actively seek a rich portfolio of work that makes a difference to those who experience it. Working with the leading UK and international architects, we are recognised for our bold innovative approach, that is underpinned by our Scandinavian design heritage and foundation ownership. We offer a supporting and collaborative culture and operate a flexible working policy. You will be part of an exciting team of experts, who respect each other and work towards a common goal. You will be part of the UK Buildings Team but forward based in the Falkland Islands. About you From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success. Relevant qualification within a Project Management /engineering field, or equivalent experience. We welcome diverse backgrounds and transferable skills, recognising that experience can be gained in many settings Proven experience within project management and construction management, with management of projects in excess of £5m Considerable breadth of knowledge of construction and the design process and the importance of safety to this process Good working knowledge of Health and Safety legislation, including CDM Regulations Experience of managing a wide range of multi-disciplinary projects related to the consultancy environment Ability to manage diverse teams of multi-disciplinary professionals Excellent communication and IT skills Ability to write high quality reports and be able to interrogate financial information Full current driving licence and a willingness to travel around the islands for project requirements and back to the UK on a needs basis Wide-ranging knowledge of construction and the design process, with an appreciation for the importance of safety at every stage Awareness of different procurement methods and contract administration requirements for NEC. Experience from a variety of procurement backgrounds, including public, private, and third sector, is welcomed Ability to lead and support teams comprising professionals from different disciplines and backgrounds. We are committed to fostering an inclusive culture where all team members' contributions are valued Commercial awareness. We value insights from a wide range of commercial environments, and encourage applicants who can demonstrate adaptability and a willingness to learn Demonstrates the ability to manage projects and teams effectively with minimal supervision, consistently delivering results whilst maintaining high standards of quality and professionalism An understanding / experience of UK public sector (government) procurement and process. Military engineering experience and understanding of Defence would also be advantageous What we can offer you Investment in your development Leaders you can count on, guided by our Leadership Principles Be valued for the unique person you are Never be short of inspiration from colleagues, clients, and projects The long-term thinking of a foundation-owned company Be at the forefront of the use of digital tools Flexible work environment 27 days annual leave, plus 9 Falkland Islands Public Holidays Matched % pension contribution (max to 7%) Flexible benefits including a host of subsidised benefits including private medical insurance Accommodation- Fully furnished 4-bedroom house in Stanley, with heating oil, electricity and Wi Fi paid for Vehicle- Fully insured 4 x 4 vehicle provided, with business use, fuel paid for Flights- One return flight every six months, paid for Tax - as a resident in the Falklands, you will be subjected to FI tax, not UK tax. This is a reduced, flat rate Work at the heart of sustainable change Ramboll is a global architecture, engineering and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realise their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV. We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll's supportive learning culture can help you grow. So, if this role resonates with you but you don't meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team. Thank you for taking the time to apply! We look forward to receiving your application. Ramboll in the United Kingdom Founded in Denmark, Ramboll is a foundation-owned people company. Ramboll has a proven track record of sustainable and responsible business and is a top ten engineering and environmental and sustainability consultancy in the UK, with more than 1,500 employees across 16 offices working towards a more sustainable future. Ramboll experts deliver innovative solutions across Buildings, Transport, Environment & Health, and Energy. Strong values guide what we do and drive an inclusive, collaborative, and highly flexible culture that values people and ideas. Explore and nurture your own passion, expertise, and creativity at Ramboll through work that benefits our people, partners, nature, and society. An equal opportunity employer Equality, diversity, and inclusion is at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment . click apply for full job details
Apr 05, 2026
Full time
On Island Framework Manager - Falkland Islands Ramboll is ranked a Top 10 consultant in the UK and has around 2,000 bright minds working across multiple offices to apply their passion to deliver innovative solutions across Buildings, Transport, Environment & Health and Energy. We love seeing our talents develop and succeed and you will have opportunities to work on challenging and inspiring projects within an environment that is friendly, open and supportive. On Island FrameworkManager -Role would require relocation to the Falkland Islands Public Works Department, Falkland Islands Government, Stanley Services Building,FalklandIslands, FIQQ 1ZZ Are you a self-starter who can be responsible for all on-island management and interaction with the client? Do you want to support Ramboll as a Technical Advisor to the Falkland Islands Government (FIG) and On-island Framework Manager? Are you willing to travel around the islands for project requirements? If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity. Join our team on the Falkland Islands as our new On-Island Framework Manager and work with us to design and deliver projects in direct support of the Falkland Islands Government. Your new role As our Framework Manager, you will support the growth of a team and project delivery on the Falkland Islands. You will be working with our existing team on a wide range of schemes for FIG, covering buildings, civil/highways, infrastructure, marine and specialist consulting delivery. This is a fixed term contract role with a target start date of August/September 2026 (to be negotiated). This role is based on the Falkland Islands (Stanley), working with our International Buildings team across multi-disciplinary projects. Your key responsibilities will be: Main client facing point of contact and interface between Ramboll UK and FIG Assist with the management and coordination of framework call off contract, bid teams and input into proposals for multi-disciplinary works Facilitate all information gathering on island and interact with all required third parties to manage the information flow required for projects Support with local management for delivery of projects from inception to completion ensuring scope, contracts, budgets and QA procedures are all in place and maintained through the lifecycle of a project Assist the remote PMs with planning and organising project resources and activities, management of design process and facilitating risk management workshops Assist with the support and management of any project tender process, including evaluation reports and interviews of on island entities Interact with on island statutory authorities and management of sub-consultants generally associated with on island projects Develop positive working stakeholder relationships with internal government departments, clients, contractors, and relevant authorities in discharging our appointment Delivering projects with adherence to Ramboll's Project Management Excellence Charter and values Make site visits and supervise projects as part of Ramboll's TA role to FIG Your new team You will be part of an established and dynamic team. We actively seek a rich portfolio of work that makes a difference to those who experience it. Working with the leading UK and international architects, we are recognised for our bold innovative approach, that is underpinned by our Scandinavian design heritage and foundation ownership. We offer a supporting and collaborative culture and operate a flexible working policy. You will be part of an exciting team of experts, who respect each other and work towards a common goal. You will be part of the UK Buildings Team but forward based in the Falkland Islands. About you From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success. Relevant qualification within a Project Management /engineering field, or equivalent experience. We welcome diverse backgrounds and transferable skills, recognising that experience can be gained in many settings Proven experience within project management and construction management, with management of projects in excess of £5m Considerable breadth of knowledge of construction and the design process and the importance of safety to this process Good working knowledge of Health and Safety legislation, including CDM Regulations Experience of managing a wide range of multi-disciplinary projects related to the consultancy environment Ability to manage diverse teams of multi-disciplinary professionals Excellent communication and IT skills Ability to write high quality reports and be able to interrogate financial information Full current driving licence and a willingness to travel around the islands for project requirements and back to the UK on a needs basis Wide-ranging knowledge of construction and the design process, with an appreciation for the importance of safety at every stage Awareness of different procurement methods and contract administration requirements for NEC. Experience from a variety of procurement backgrounds, including public, private, and third sector, is welcomed Ability to lead and support teams comprising professionals from different disciplines and backgrounds. We are committed to fostering an inclusive culture where all team members' contributions are valued Commercial awareness. We value insights from a wide range of commercial environments, and encourage applicants who can demonstrate adaptability and a willingness to learn Demonstrates the ability to manage projects and teams effectively with minimal supervision, consistently delivering results whilst maintaining high standards of quality and professionalism An understanding / experience of UK public sector (government) procurement and process. Military engineering experience and understanding of Defence would also be advantageous What we can offer you Investment in your development Leaders you can count on, guided by our Leadership Principles Be valued for the unique person you are Never be short of inspiration from colleagues, clients, and projects The long-term thinking of a foundation-owned company Be at the forefront of the use of digital tools Flexible work environment 27 days annual leave, plus 9 Falkland Islands Public Holidays Matched % pension contribution (max to 7%) Flexible benefits including a host of subsidised benefits including private medical insurance Accommodation- Fully furnished 4-bedroom house in Stanley, with heating oil, electricity and Wi Fi paid for Vehicle- Fully insured 4 x 4 vehicle provided, with business use, fuel paid for Flights- One return flight every six months, paid for Tax - as a resident in the Falklands, you will be subjected to FI tax, not UK tax. This is a reduced, flat rate Work at the heart of sustainable change Ramboll is a global architecture, engineering and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realise their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV. We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll's supportive learning culture can help you grow. So, if this role resonates with you but you don't meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team. Thank you for taking the time to apply! We look forward to receiving your application. Ramboll in the United Kingdom Founded in Denmark, Ramboll is a foundation-owned people company. Ramboll has a proven track record of sustainable and responsible business and is a top ten engineering and environmental and sustainability consultancy in the UK, with more than 1,500 employees across 16 offices working towards a more sustainable future. Ramboll experts deliver innovative solutions across Buildings, Transport, Environment & Health, and Energy. Strong values guide what we do and drive an inclusive, collaborative, and highly flexible culture that values people and ideas. Explore and nurture your own passion, expertise, and creativity at Ramboll through work that benefits our people, partners, nature, and society. An equal opportunity employer Equality, diversity, and inclusion is at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment . click apply for full job details
On Island Framework Manager - Falkland Islands Ramboll is ranked a Top 10 consultant in the UK and has around 2,000 bright minds working across multiple offices to apply their passion to deliver innovative solutions across Buildings, Transport, Environment & Health and Energy. We love seeing our talents develop and succeed and you will have opportunities to work on challenging and inspiring projects within an environment that is friendly, open and supportive. On Island FrameworkManager -Role would require relocation to the Falkland Islands Public Works Department, Falkland Islands Government, Stanley Services Building,FalklandIslands, FIQQ 1ZZ Are you a self-starter who can be responsible for all on-island management and interaction with the client? Do you want to support Ramboll as a Technical Advisor to the Falkland Islands Government (FIG) and On-island Framework Manager? Are you willing to travel around the islands for project requirements? If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity. Join our team on the Falkland Islands as our new On-Island Framework Manager and work with us to design and deliver projects in direct support of the Falkland Islands Government. Your new role As our Framework Manager, you will support the growth of a team and project delivery on the Falkland Islands. You will be working with our existing team on a wide range of schemes for FIG, covering buildings, civil/highways, infrastructure, marine and specialist consulting delivery. This is a fixed term contract role with a target start date of August/September 2026 (to be negotiated). This role is based on the Falkland Islands (Stanley), working with our International Buildings team across multi-disciplinary projects. Your key responsibilities will be: Main client facing point of contact and interface between Ramboll UK and FIG Assist with the management and coordination of framework call off contract, bid teams and input into proposals for multi-disciplinary works Facilitate all information gathering on island and interact with all required third parties to manage the information flow required for projects Support with local management for delivery of projects from inception to completion ensuring scope, contracts, budgets and QA procedures are all in place and maintained through the lifecycle of a project Assist the remote PMs with planning and organising project resources and activities, management of design process and facilitating risk management workshops Assist with the support and management of any project tender process, including evaluation reports and interviews of on island entities Interact with on island statutory authorities and management of sub-consultants generally associated with on island projects Develop positive working stakeholder relationships with internal government departments, clients, contractors, and relevant authorities in discharging our appointment Delivering projects with adherence to Ramboll's Project Management Excellence Charter and values Make site visits and supervise projects as part of Ramboll's TA role to FIG Your new team You will be part of an established and dynamic team. We actively seek a rich portfolio of work that makes a difference to those who experience it. Working with the leading UK and international architects, we are recognised for our bold innovative approach, that is underpinned by our Scandinavian design heritage and foundation ownership. We offer a supporting and collaborative culture and operate a flexible working policy. You will be part of an exciting team of experts, who respect each other and work towards a common goal. You will be part of the UK Buildings Team but forward based in the Falkland Islands. About you From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success. Relevant qualification within a Project Management /engineering field, or equivalent experience. We welcome diverse backgrounds and transferable skills, recognising that experience can be gained in many settings Proven experience within project management and construction management, with management of projects in excess of £5m Considerable breadth of knowledge of construction and the design process and the importance of safety to this process Good working knowledge of Health and Safety legislation, including CDM Regulations Experience of managing a wide range of multi-disciplinary projects related to the consultancy environment Ability to manage diverse teams of multi-disciplinary professionals Excellent communication and IT skills Ability to write high quality reports and be able to interrogate financial information Full current driving licence and a willingness to travel around the islands for project requirements and back to the UK on a needs basis Wide-ranging knowledge of construction and the design process, with an appreciation for the importance of safety at every stage Awareness of different procurement methods and contract administration requirements for NEC. Experience from a variety of procurement backgrounds, including public, private, and third sector, is welcomed Ability to lead and support teams comprising professionals from different disciplines and backgrounds. We are committed to fostering an inclusive culture where all team members' contributions are valued Commercial awareness. We value insights from a wide range of commercial environments, and encourage applicants who can demonstrate adaptability and a willingness to learn Demonstrates the ability to manage projects and teams effectively with minimal supervision, consistently delivering results whilst maintaining high standards of quality and professionalism An understanding / experience of UK public sector (government) procurement and process. Military engineering experience and understanding of Defence would also be advantageous What we can offer you Investment in your development Leaders you can count on, guided by our Leadership Principles Be valued for the unique person you are Never be short of inspiration from colleagues, clients, and projects The long-term thinking of a foundation-owned company Be at the forefront of the use of digital tools Flexible work environment 27 days annual leave, plus 9 Falkland Islands Public Holidays Matched % pension contribution (max to 7%) Flexible benefits including a host of subsidised benefits including private medical insurance Accommodation- Fully furnished 4-bedroom house in Stanley, with heating oil, electricity and Wi Fi paid for Vehicle- Fully insured 4 x 4 vehicle provided, with business use, fuel paid for Flights- One return flight every six months, paid for Tax - as a resident in the Falklands, you will be subjected to FI tax, not UK tax. This is a reduced, flat rate Work at the heart of sustainable change Ramboll is a global architecture, engineering and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realise their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV. We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll's supportive learning culture can help you grow. So, if this role resonates with you but you don't meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team. Thank you for taking the time to apply! We look forward to receiving your application. Ramboll in the United Kingdom Founded in Denmark, Ramboll is a foundation-owned people company. Ramboll has a proven track record of sustainable and responsible business and is a top ten engineering and environmental and sustainability consultancy in the UK, with more than 1,500 employees across 16 offices working towards a more sustainable future. Ramboll experts deliver innovative solutions across Buildings, Transport, Environment & Health, and Energy. Strong values guide what we do and drive an inclusive, collaborative, and highly flexible culture that values people and ideas. Explore and nurture your own passion, expertise, and creativity at Ramboll through work that benefits our people, partners, nature, and society. An equal opportunity employer Equality, diversity, and inclusion is at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment . click apply for full job details
Apr 05, 2026
Full time
On Island Framework Manager - Falkland Islands Ramboll is ranked a Top 10 consultant in the UK and has around 2,000 bright minds working across multiple offices to apply their passion to deliver innovative solutions across Buildings, Transport, Environment & Health and Energy. We love seeing our talents develop and succeed and you will have opportunities to work on challenging and inspiring projects within an environment that is friendly, open and supportive. On Island FrameworkManager -Role would require relocation to the Falkland Islands Public Works Department, Falkland Islands Government, Stanley Services Building,FalklandIslands, FIQQ 1ZZ Are you a self-starter who can be responsible for all on-island management and interaction with the client? Do you want to support Ramboll as a Technical Advisor to the Falkland Islands Government (FIG) and On-island Framework Manager? Are you willing to travel around the islands for project requirements? If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity. Join our team on the Falkland Islands as our new On-Island Framework Manager and work with us to design and deliver projects in direct support of the Falkland Islands Government. Your new role As our Framework Manager, you will support the growth of a team and project delivery on the Falkland Islands. You will be working with our existing team on a wide range of schemes for FIG, covering buildings, civil/highways, infrastructure, marine and specialist consulting delivery. This is a fixed term contract role with a target start date of August/September 2026 (to be negotiated). This role is based on the Falkland Islands (Stanley), working with our International Buildings team across multi-disciplinary projects. Your key responsibilities will be: Main client facing point of contact and interface between Ramboll UK and FIG Assist with the management and coordination of framework call off contract, bid teams and input into proposals for multi-disciplinary works Facilitate all information gathering on island and interact with all required third parties to manage the information flow required for projects Support with local management for delivery of projects from inception to completion ensuring scope, contracts, budgets and QA procedures are all in place and maintained through the lifecycle of a project Assist the remote PMs with planning and organising project resources and activities, management of design process and facilitating risk management workshops Assist with the support and management of any project tender process, including evaluation reports and interviews of on island entities Interact with on island statutory authorities and management of sub-consultants generally associated with on island projects Develop positive working stakeholder relationships with internal government departments, clients, contractors, and relevant authorities in discharging our appointment Delivering projects with adherence to Ramboll's Project Management Excellence Charter and values Make site visits and supervise projects as part of Ramboll's TA role to FIG Your new team You will be part of an established and dynamic team. We actively seek a rich portfolio of work that makes a difference to those who experience it. Working with the leading UK and international architects, we are recognised for our bold innovative approach, that is underpinned by our Scandinavian design heritage and foundation ownership. We offer a supporting and collaborative culture and operate a flexible working policy. You will be part of an exciting team of experts, who respect each other and work towards a common goal. You will be part of the UK Buildings Team but forward based in the Falkland Islands. About you From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success. Relevant qualification within a Project Management /engineering field, or equivalent experience. We welcome diverse backgrounds and transferable skills, recognising that experience can be gained in many settings Proven experience within project management and construction management, with management of projects in excess of £5m Considerable breadth of knowledge of construction and the design process and the importance of safety to this process Good working knowledge of Health and Safety legislation, including CDM Regulations Experience of managing a wide range of multi-disciplinary projects related to the consultancy environment Ability to manage diverse teams of multi-disciplinary professionals Excellent communication and IT skills Ability to write high quality reports and be able to interrogate financial information Full current driving licence and a willingness to travel around the islands for project requirements and back to the UK on a needs basis Wide-ranging knowledge of construction and the design process, with an appreciation for the importance of safety at every stage Awareness of different procurement methods and contract administration requirements for NEC. Experience from a variety of procurement backgrounds, including public, private, and third sector, is welcomed Ability to lead and support teams comprising professionals from different disciplines and backgrounds. We are committed to fostering an inclusive culture where all team members' contributions are valued Commercial awareness. We value insights from a wide range of commercial environments, and encourage applicants who can demonstrate adaptability and a willingness to learn Demonstrates the ability to manage projects and teams effectively with minimal supervision, consistently delivering results whilst maintaining high standards of quality and professionalism An understanding / experience of UK public sector (government) procurement and process. Military engineering experience and understanding of Defence would also be advantageous What we can offer you Investment in your development Leaders you can count on, guided by our Leadership Principles Be valued for the unique person you are Never be short of inspiration from colleagues, clients, and projects The long-term thinking of a foundation-owned company Be at the forefront of the use of digital tools Flexible work environment 27 days annual leave, plus 9 Falkland Islands Public Holidays Matched % pension contribution (max to 7%) Flexible benefits including a host of subsidised benefits including private medical insurance Accommodation- Fully furnished 4-bedroom house in Stanley, with heating oil, electricity and Wi Fi paid for Vehicle- Fully insured 4 x 4 vehicle provided, with business use, fuel paid for Flights- One return flight every six months, paid for Tax - as a resident in the Falklands, you will be subjected to FI tax, not UK tax. This is a reduced, flat rate Work at the heart of sustainable change Ramboll is a global architecture, engineering and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realise their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV. We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll's supportive learning culture can help you grow. So, if this role resonates with you but you don't meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team. Thank you for taking the time to apply! We look forward to receiving your application. Ramboll in the United Kingdom Founded in Denmark, Ramboll is a foundation-owned people company. Ramboll has a proven track record of sustainable and responsible business and is a top ten engineering and environmental and sustainability consultancy in the UK, with more than 1,500 employees across 16 offices working towards a more sustainable future. Ramboll experts deliver innovative solutions across Buildings, Transport, Environment & Health, and Energy. Strong values guide what we do and drive an inclusive, collaborative, and highly flexible culture that values people and ideas. Explore and nurture your own passion, expertise, and creativity at Ramboll through work that benefits our people, partners, nature, and society. An equal opportunity employer Equality, diversity, and inclusion is at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment . click apply for full job details
Description: Estate Agent Property Valuer / Property Lister Our clients are seeking an experienced Property Valuer who is capable of expanding listing across a geographical area. Someone who is capable of winning instructions from the competition and helping the operation increase overall market share. Are you an experienced Senior Negotiator / Property Valuer looking for a new refreshing challenge? If so, apply today! 23,000 Basic SalaryCompany Car or Car allowanceGuaranteed commission 40,000+ Uncapped On Target EarningsHoliday Commission, 33 days paid Holiday (plus an extra day off for your birthday), Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme Estate Agent Property Valuer / Property Lister - The Role: Our customer's experience starts with YOU! You help us make sure our customers get the best price for their propertiesSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketIdentifying new leads and generating new business to improve performanceWork closely with your team, downloading new properties and agreeing a suitable strategy to match up potential purchasersGeneral assistance to the Branch Manager in the day to day running of the estate agency businessHelping motivate and inspire your team, running morning meetings in the absence of the Branch Manager Estate Agent Property Valuer / Property Lister - Attributes you will Possess: An ability to build great relationships with drive, determination, pace, passion, and enthusiasm!You will have to work hard to keep up with the challenges you will face and be focused on turning the "ordinary" into the "extraordinary"Getting stuck in and making things happenAmbitious and self-motivated with the ability to work under pressureOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energyYou will need a full driving license Estate Agent Property Valuer / Property Lister - Who are we? A company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be "the best you can be"A company that embraces change and moves with the timesAccess to up-to-date company communication via social media and WhatsApp groupsHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
Apr 04, 2026
Full time
Description: Estate Agent Property Valuer / Property Lister Our clients are seeking an experienced Property Valuer who is capable of expanding listing across a geographical area. Someone who is capable of winning instructions from the competition and helping the operation increase overall market share. Are you an experienced Senior Negotiator / Property Valuer looking for a new refreshing challenge? If so, apply today! 23,000 Basic SalaryCompany Car or Car allowanceGuaranteed commission 40,000+ Uncapped On Target EarningsHoliday Commission, 33 days paid Holiday (plus an extra day off for your birthday), Private Healthcare, Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme Estate Agent Property Valuer / Property Lister - The Role: Our customer's experience starts with YOU! You help us make sure our customers get the best price for their propertiesSuccessfully list a targeted number of properties, advising and helping our vendors sell their homes for the best priceKeep abreast of current market conditions and have a good knowledge of your local marketIdentifying new leads and generating new business to improve performanceWork closely with your team, downloading new properties and agreeing a suitable strategy to match up potential purchasersGeneral assistance to the Branch Manager in the day to day running of the estate agency businessHelping motivate and inspire your team, running morning meetings in the absence of the Branch Manager Estate Agent Property Valuer / Property Lister - Attributes you will Possess: An ability to build great relationships with drive, determination, pace, passion, and enthusiasm!You will have to work hard to keep up with the challenges you will face and be focused on turning the "ordinary" into the "extraordinary"Getting stuck in and making things happenAmbitious and self-motivated with the ability to work under pressureOur company values are central to our ethos, and we work with customers and colleagues alike treating them with courtesy, honesty, trust and respect. You too will need a great work ethic and matching values with heaps of positivity and energyYou will need a full driving license Estate Agent Property Valuer / Property Lister - Who are we? A company that values customers and colleagues alike (currently 4.5/5 on Trustpilot)A company that listens to its colleagues from yearly staff survey feedback (see our website for results of 90%+)A company that invests in its people from Day 1 with the best ongoing training and developmentOngoing professional continuous development with like-minded people who are keen to share their experiences to help you be "the best you can be"A company that embraces change and moves with the timesAccess to up-to-date company communication via social media and WhatsApp groupsHelping the community is high on our agenda and we definitely put our money where our mouths are! We have raised millions over the years for many deserving causes and we even pay entrance fees for our colleagues who want to get involved with raising money for local or national charities Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 18 years of successful trading. A milestone to be proud of! Kings Permanent Recruitment is a Specialist Estate Agency Recruitment Service dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector; Sales, Lettings, Property & Block Management, RICS Surveyors, Land and New Homes, Mortgage and Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment website for all of our vacancies. Find Adam Howes on LinkedIn.
