Exciting Opportunity for a Professional Indemnity Insurance Specialist! Are you an experienced Underwriter or Broker specialising in Professional Indemnity looking for your next career move? A well-established and growing commercial insurance brokerage in Manchester is seeking a driven, commercially minded Underwriting Advisor to join their successful team. This is an exciting opportunity to join a forward-thinking team with over 25 years of proven success! Focused on sustainable growth and ensuring long-term independence, our client is building on their solid succession plan. As part of their team, you will play a key role in driving business forward while delivering personalised, high-quality service to clients. The ideal Professional Indemnity Specialist: A strong background in Professional Indemnity and Financial Lines is essential! Excellent communication skills with clients, colleagues, and providers. High attention to detail, with the ability to manage multiple tasks efficiently. Committed to delivering outstanding service and fostering client relationships. Familiarity with Acturis and a sound understanding of Professional Indemnity underwriting principles. The Professional Indemnity Specialist role: Manage New Business, MTAs, and Renewals for SME clients. Collaborate with Underwriting, Broking, and internal departments to provide expert advice and ensure client needs are met. Maintain full compliance with FCA regulations and internal policies. Work closely with providers, keeping up to date with changes in policy cover, appetite, and wordings. Benefits of the Professional Indemnity Specialist: Competitive salary in the range of £35,000 - £50,000. A supportive work environment that values your contributions. Opportunities for professional development and growth. Don't delay - Apply today! If you are looking to take the next step in your career as an Underwriting Advisor with a company that values your expertise and supports your growth, apply today! Want to learn more? Call one of our specialist consultants and quote job reference NJR16330.
Mar 16, 2026
Full time
Exciting Opportunity for a Professional Indemnity Insurance Specialist! Are you an experienced Underwriter or Broker specialising in Professional Indemnity looking for your next career move? A well-established and growing commercial insurance brokerage in Manchester is seeking a driven, commercially minded Underwriting Advisor to join their successful team. This is an exciting opportunity to join a forward-thinking team with over 25 years of proven success! Focused on sustainable growth and ensuring long-term independence, our client is building on their solid succession plan. As part of their team, you will play a key role in driving business forward while delivering personalised, high-quality service to clients. The ideal Professional Indemnity Specialist: A strong background in Professional Indemnity and Financial Lines is essential! Excellent communication skills with clients, colleagues, and providers. High attention to detail, with the ability to manage multiple tasks efficiently. Committed to delivering outstanding service and fostering client relationships. Familiarity with Acturis and a sound understanding of Professional Indemnity underwriting principles. The Professional Indemnity Specialist role: Manage New Business, MTAs, and Renewals for SME clients. Collaborate with Underwriting, Broking, and internal departments to provide expert advice and ensure client needs are met. Maintain full compliance with FCA regulations and internal policies. Work closely with providers, keeping up to date with changes in policy cover, appetite, and wordings. Benefits of the Professional Indemnity Specialist: Competitive salary in the range of £35,000 - £50,000. A supportive work environment that values your contributions. Opportunities for professional development and growth. Don't delay - Apply today! If you are looking to take the next step in your career as an Underwriting Advisor with a company that values your expertise and supports your growth, apply today! Want to learn more? Call one of our specialist consultants and quote job reference NJR16330.
Career Choices Dewis Gyrfa Ltd
Walsall, Staffordshire
£65,000.0 to £70,000.0 per year, Up to £70K Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 04/04/2026 About this job Established over 40 years ago built on strong family values, they have evolved into one of the UK's foremost privately owned civil engineering and infrastructure specialists. They deliver end to end design, engineering, and maintenance solutions across a diverse portfolio of sectors, including: Water Transport Built Environment Energy They are a trusted tier one partner to major blue chip, regulated, and private organisations, operating within some of the country's most significant frameworks, joint ventures, and alliances. They are now looking to add a Group financial accountant. What you'll need to succeed Qualified Accountant (ACA/ACCA) Strong technical financial accounting and tax knowledge and experience, including preparation of statutory accounts and Corporation Tax computations. Management experience Strong understanding of financial processes and controls Advanced Excel user Responsibilities Lead all aspects of financial accounting including management of General Ledgers. Preparation and review of balance sheet reconciliations. Tax/statutory reporting and compliance. Month and year end processing and coordination. Review, check and authorise financial transactions. Deputise and assist other accountants with the smooth running of the finance department. Supervisory responsibilities; opportunity to extend management and commercial skills. Work directly with senior non financial managers, departmental leads and directors. Preparation and review of statutory accounts for all Group companies. Ensure full tax and statutory compliance of the Group and reporting to the required standards and deadlines. Preparation and filing of statutory tax and other returns for all Group companies: VAT, PAYE, CIS, ONS. Management of General Ledgers for all Group companies; maintenance of chart of accounts. Manage month end process, ensuring all transactions are reviewed and processed before period end cut offs. Preparation and review of all balance sheet reconciliations and lead schedules. Taking or recommending all necessary actions for business process improvement. Intercompany accounting and invoicing, including maintenance and reconciliation of the intercompany balance matrix. Preparation of monthly consolidated trial balance, profit and loss account, balance sheet and cash flow statement. Liaise with external auditors in delivery of the annual statutory audit. Liaise with tax advisors and review corporation tax computations for all Group companies. Finance team lead, working with operational teams and a third party agent to prepare and apply for the annual Research and Development Expenditure Credit. Monitor, review and update key financial controls, processes and accounting policies. Maintain ongoing awareness of changes to corporate and tax legislation and provide guidance and advice accordingly. What you'll get in return The company is a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, committed to investing in people. They create a working environment where people are supported throughout their careers, can enjoy security and be part of a company that cares about them. From the moment you join, your well being and career aspirations will be supported by Profit Share Scheme Company Pension Scheme Life Assurance Private Medical Insurance 25 days of annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme Development supported by internal and externally delivered training Continuous service awards What you need to do now If you're interested in this role, click 'apply now' to forward an up to date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Mar 16, 2026
Full time
£65,000.0 to £70,000.0 per year, Up to £70K Contract Type: Permanent Hours: Full time Disability Confident: No Closing Date: 04/04/2026 About this job Established over 40 years ago built on strong family values, they have evolved into one of the UK's foremost privately owned civil engineering and infrastructure specialists. They deliver end to end design, engineering, and maintenance solutions across a diverse portfolio of sectors, including: Water Transport Built Environment Energy They are a trusted tier one partner to major blue chip, regulated, and private organisations, operating within some of the country's most significant frameworks, joint ventures, and alliances. They are now looking to add a Group financial accountant. What you'll need to succeed Qualified Accountant (ACA/ACCA) Strong technical financial accounting and tax knowledge and experience, including preparation of statutory accounts and Corporation Tax computations. Management experience Strong understanding of financial processes and controls Advanced Excel user Responsibilities Lead all aspects of financial accounting including management of General Ledgers. Preparation and review of balance sheet reconciliations. Tax/statutory reporting and compliance. Month and year end processing and coordination. Review, check and authorise financial transactions. Deputise and assist other accountants with the smooth running of the finance department. Supervisory responsibilities; opportunity to extend management and commercial skills. Work directly with senior non financial managers, departmental leads and directors. Preparation and review of statutory accounts for all Group companies. Ensure full tax and statutory compliance of the Group and reporting to the required standards and deadlines. Preparation and filing of statutory tax and other returns for all Group companies: VAT, PAYE, CIS, ONS. Management of General Ledgers for all Group companies; maintenance of chart of accounts. Manage month end process, ensuring all transactions are reviewed and processed before period end cut offs. Preparation and review of all balance sheet reconciliations and lead schedules. Taking or recommending all necessary actions for business process improvement. Intercompany accounting and invoicing, including maintenance and reconciliation of the intercompany balance matrix. Preparation of monthly consolidated trial balance, profit and loss account, balance sheet and cash flow statement. Liaise with external auditors in delivery of the annual statutory audit. Liaise with tax advisors and review corporation tax computations for all Group companies. Finance team lead, working with operational teams and a third party agent to prepare and apply for the annual Research and Development Expenditure Credit. Monitor, review and update key financial controls, processes and accounting policies. Maintain ongoing awareness of changes to corporate and tax legislation and provide guidance and advice accordingly. What you'll get in return The company is a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, committed to investing in people. They create a working environment where people are supported throughout their careers, can enjoy security and be part of a company that cares about them. From the moment you join, your well being and career aspirations will be supported by Profit Share Scheme Company Pension Scheme Life Assurance Private Medical Insurance 25 days of annual leave in addition to 8 public bank holidays and loyalty days 8 hours volunteering Employee Assistance Programme Development supported by internal and externally delivered training Continuous service awards What you need to do now If you're interested in this role, click 'apply now' to forward an up to date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Legal Counsel - Senior Legal Permanent Hybrid Competitive Salary + Exceptional Benefits Are you a talented legal professional looking for your next big challenge? This is your chance to join a dynamic, forward-thinking organisation and play a pivotal role in shaping strategic investment decisions. This is a standout opportunity for an experienced Senior Legal Counsel to play a pivotal role within a high-performing, in-house legal team operating in a regulated environment. Working closely with senior leaders, you'll provide trusted legal advice across the organisation on a broad mix of contentious and non-contentious matters. You'll be embedded in the business, influencing decision-making at Executive and Board level, and ensuring legal risk is well managed while enabling commercial success. The role offers real breadth and visibility, with exposure to commercial contracts, corporate matters, regulatory compliance, data protection, employment, IT, intellectual property and litigation. You'll also support aspects of corporate governance and company secretaria l activity, making this an ideal role for someone who enjoys variety, autonomy and impact. Key Responsibilities As Senior Legal Counsel, you will: Deliver clear, practical and high-quality legal advice across the business Partner with and influence Executive and senior leadership to maintain excellent standards of legal and regulatory compliance Interpret, communicate and support implementation of new and amended legislation Lead on litigation matters affecting the organisation Lead and support non-contentious commercial negotiations Develop and continually improve legal processes, policies and governance frameworks Build and manage effective relationships with external legal advisors, ensuring value for money Implement and maintain robust contract monitoring and control systems What We're Looking For To be successful in this role, you'll be: A qualified solicitor with 6+ years' PQE Experienced in-house within financial services or another highly regulated environment Comfortable operating at senior level and advising key stakeholders Confident managing competing priorities in a fast-moving business You'll also bring strong technical knowledge in: Employment law Corporate law Data protection Dispute resolution/litigation Commercial contracts Financial services or regulatory legislation What's in it for you? Be part of reputable and growing organisation! Completive Salary Exceptional Bonus Benefits: Enhanced pension, critical illness cover, income protection, death in service, 27 days holiday (+ option to buy more), private medical insurance, dental cover, and much more! Why Apply? You'll join a collaborative, forward-thinking organisation that genuinely values its legal function as a strategic partner to the business. In return, you'll receive a competitive reward package and the opportunity to make a meaningful difference in a complex and evolving regulatory landscape. Interested? Contact me today to discuss this exclusive opportunity- Sophie Clarke at Reed (Norwich)
Mar 16, 2026
Full time
Legal Counsel - Senior Legal Permanent Hybrid Competitive Salary + Exceptional Benefits Are you a talented legal professional looking for your next big challenge? This is your chance to join a dynamic, forward-thinking organisation and play a pivotal role in shaping strategic investment decisions. This is a standout opportunity for an experienced Senior Legal Counsel to play a pivotal role within a high-performing, in-house legal team operating in a regulated environment. Working closely with senior leaders, you'll provide trusted legal advice across the organisation on a broad mix of contentious and non-contentious matters. You'll be embedded in the business, influencing decision-making at Executive and Board level, and ensuring legal risk is well managed while enabling commercial success. The role offers real breadth and visibility, with exposure to commercial contracts, corporate matters, regulatory compliance, data protection, employment, IT, intellectual property and litigation. You'll also support aspects of corporate governance and company secretaria l activity, making this an ideal role for someone who enjoys variety, autonomy and impact. Key Responsibilities As Senior Legal Counsel, you will: Deliver clear, practical and high-quality legal advice across the business Partner with and influence Executive and senior leadership to maintain excellent standards of legal and regulatory compliance Interpret, communicate and support implementation of new and amended legislation Lead on litigation matters affecting the organisation Lead and support non-contentious commercial negotiations Develop and continually improve legal processes, policies and governance frameworks Build and manage effective relationships with external legal advisors, ensuring value for money Implement and maintain robust contract monitoring and control systems What We're Looking For To be successful in this role, you'll be: A qualified solicitor with 6+ years' PQE Experienced in-house within financial services or another highly regulated environment Comfortable operating at senior level and advising key stakeholders Confident managing competing priorities in a fast-moving business You'll also bring strong technical knowledge in: Employment law Corporate law Data protection Dispute resolution/litigation Commercial contracts Financial services or regulatory legislation What's in it for you? Be part of reputable and growing organisation! Completive Salary Exceptional Bonus Benefits: Enhanced pension, critical illness cover, income protection, death in service, 27 days holiday (+ option to buy more), private medical insurance, dental cover, and much more! Why Apply? You'll join a collaborative, forward-thinking organisation that genuinely values its legal function as a strategic partner to the business. In return, you'll receive a competitive reward package and the opportunity to make a meaningful difference in a complex and evolving regulatory landscape. Interested? Contact me today to discuss this exclusive opportunity- Sophie Clarke at Reed (Norwich)
Plus 10-20% commission Hybrid working - 2 days in the office . Clark James Insurance Recruitment are working with a leading insurance brokerage in the North London are who currently looking for a senior Group Risk / Group Private Medical Account Handler/Advisor due to their constant expansion. To apply for this role we are looking for talented and client focussed individuals with 3 years of prior experience of working within PMI/Group Risk Insurance which must include experience dealing SMEs business to business, not just private individuals. You must have the following Must have at least 2-years' experience in PMI, as a broker, dealing with renewals of SME clients. Is an adviser and not support - someone who is completing reviews of the insurance market and making recommendations. Must be fully aware of each insurers proposition, underwriting, pricing rules etc and is confident is presenting and discussing insurers proposition with clients. Is used to dealing with group schemes of all sizes. Can handle 15-25 renewals a month. Experience in company dental and cash plans. Is happy with hybrid working and is prepared to come into the office in London twice a week (Tuesday and Thursday). In return you can expect a really decent basic salary plus bonuses/commission and other benefits such as an early finish Friday and addition holiday days on top of the allowance. For more info and an immediate interview please apply today if you have the relevant experience.
Mar 16, 2026
Full time
Plus 10-20% commission Hybrid working - 2 days in the office . Clark James Insurance Recruitment are working with a leading insurance brokerage in the North London are who currently looking for a senior Group Risk / Group Private Medical Account Handler/Advisor due to their constant expansion. To apply for this role we are looking for talented and client focussed individuals with 3 years of prior experience of working within PMI/Group Risk Insurance which must include experience dealing SMEs business to business, not just private individuals. You must have the following Must have at least 2-years' experience in PMI, as a broker, dealing with renewals of SME clients. Is an adviser and not support - someone who is completing reviews of the insurance market and making recommendations. Must be fully aware of each insurers proposition, underwriting, pricing rules etc and is confident is presenting and discussing insurers proposition with clients. Is used to dealing with group schemes of all sizes. Can handle 15-25 renewals a month. Experience in company dental and cash plans. Is happy with hybrid working and is prepared to come into the office in London twice a week (Tuesday and Thursday). In return you can expect a really decent basic salary plus bonuses/commission and other benefits such as an early finish Friday and addition holiday days on top of the allowance. For more info and an immediate interview please apply today if you have the relevant experience.
Legal Counsel - Senior Legal Permanent Hybrid Competitive Salary + Exceptional Benefits Are you a talented legal professional looking for your next big challenge? This is your chance to join a dynamic, forward-thinking organisation and play a pivotal role in shaping strategic investment decisions. This is a standout opportunity for an experienced Senior Legal Counsel to play a pivotal role within a high-performing, in-house legal team operating in a regulated environment. Working closely with senior leaders, you'll provide trusted legal advice across the organisation on a broad mix of contentious and non-contentious matters. You'll be embedded in the business, influencing decision-making at Executive and Board level, and ensuring legal risk is well managed while enabling commercial success. The role offers real breadth and visibility, with exposure to commercial contracts, corporate matters, regulatory compliance, data protection, employment, IT, intellectual property and litigation. You'll also support aspects of corporate governance and company secretaria l activity, making this an ideal role for someone who enjoys variety, autonomy and impact. Key Responsibilities As Senior Legal Counsel, you will: Deliver clear, practical and high-quality legal advice across the business Partner with and influence Executive and senior leadership to maintain excellent standards of legal and regulatory compliance Interpret, communicate and support implementation of new and amended legislation Lead on litigation matters affecting the organisation Lead and support non-contentious commercial negotiations Develop and continually improve legal processes, policies and governance frameworks Build and manage effective relationships with external legal advisors, ensuring value for money Implement and maintain robust contract monitoring and control systems What We're Looking For To be successful in this role, you'll be: A qualified solicitor with 6+ years' PQE Experienced in-house within financial services or another highly regulated environment Comfortable operating at senior level and advising key stakeholders Confident managing competing priorities in a fast-moving business You'll also bring strong technical knowledge in: Employment law Corporate law Data protection Dispute resolution/litigation Commercial contracts Financial services or regulatory legislation What's in it for you? Be part of reputable and growing organisation! Completive Salary Exceptional Bonus Benefits: Enhanced pension, critical illness cover, income protection, death in service, 27 days holiday (+ option to buy more), private medical insurance, dental cover, and much more! Why Apply? You'll join a collaborative, forward-thinking organisation that genuinely values its legal function as a strategic partner to the business. In return, you'll receive a competitive reward package and the opportunity to make a meaningful difference in a complex and evolving regulatory landscape. Interested? Contact me today to discuss this exclusive opportunity- Sophie Clarke at Reed (Norwich)
Mar 16, 2026
Full time
Legal Counsel - Senior Legal Permanent Hybrid Competitive Salary + Exceptional Benefits Are you a talented legal professional looking for your next big challenge? This is your chance to join a dynamic, forward-thinking organisation and play a pivotal role in shaping strategic investment decisions. This is a standout opportunity for an experienced Senior Legal Counsel to play a pivotal role within a high-performing, in-house legal team operating in a regulated environment. Working closely with senior leaders, you'll provide trusted legal advice across the organisation on a broad mix of contentious and non-contentious matters. You'll be embedded in the business, influencing decision-making at Executive and Board level, and ensuring legal risk is well managed while enabling commercial success. The role offers real breadth and visibility, with exposure to commercial contracts, corporate matters, regulatory compliance, data protection, employment, IT, intellectual property and litigation. You'll also support aspects of corporate governance and company secretaria l activity, making this an ideal role for someone who enjoys variety, autonomy and impact. Key Responsibilities As Senior Legal Counsel, you will: Deliver clear, practical and high-quality legal advice across the business Partner with and influence Executive and senior leadership to maintain excellent standards of legal and regulatory compliance Interpret, communicate and support implementation of new and amended legislation Lead on litigation matters affecting the organisation Lead and support non-contentious commercial negotiations Develop and continually improve legal processes, policies and governance frameworks Build and manage effective relationships with external legal advisors, ensuring value for money Implement and maintain robust contract monitoring and control systems What We're Looking For To be successful in this role, you'll be: A qualified solicitor with 6+ years' PQE Experienced in-house within financial services or another highly regulated environment Comfortable operating at senior level and advising key stakeholders Confident managing competing priorities in a fast-moving business You'll also bring strong technical knowledge in: Employment law Corporate law Data protection Dispute resolution/litigation Commercial contracts Financial services or regulatory legislation What's in it for you? Be part of reputable and growing organisation! Completive Salary Exceptional Bonus Benefits: Enhanced pension, critical illness cover, income protection, death in service, 27 days holiday (+ option to buy more), private medical insurance, dental cover, and much more! Why Apply? You'll join a collaborative, forward-thinking organisation that genuinely values its legal function as a strategic partner to the business. In return, you'll receive a competitive reward package and the opportunity to make a meaningful difference in a complex and evolving regulatory landscape. Interested? Contact me today to discuss this exclusive opportunity- Sophie Clarke at Reed (Norwich)
Our client are a leading insurance and risk management advisor to the professional services sector, offering specialist insurance and best in class service to a broad range of professions. Working with ambitious tech start-ups through to large national accountancy practices, providing a full client service, taking care of customers from new business and policy management, right through to renewal. Professional services clients include tech businesses, emerging technologies, AI, IOT, Fintech, IT as well as the usual range of solicitors, accountants, designers, architects, surveyors, and Recruitment consultancies They have an enviable reputation and client base and are looking for an Account Executive / Director to inherit an existing book of clients, as well as further develop this exciting and rapidly growing niche. The Role: You will be stepping into an established Professional Indemnity book of business, working for a broker who has a deep reach into the sector, both locally and nationally. The role will involve working alongside a professional broking team, with an exceptional reputation for client service and care. You will need to have a passion for the sector, with a drive to seen as a leading voice and advisor within the Professional Services community on risk and insurance matters. You will be commercially minded, with the capability to identify opportunities to grow as well as the capability to service and grow client relationships for the long term. The Company: A highly successful and progressive broker who have a reputation for hiring the best people in the market, and then nurturing and training them, allowing them to fully maximise their insurance careers. As a business they have a real focus on their staff, and the work/life balance for all, creating a culture which supports and develops individuals to allow them the very best opportunities to succeed in all areas of their life. A company who have a track record of providing an unrivalled level of service to all their clients. When you become part of the team, your commitment will be rewarded with a market leading salary and bonus scheme, plus a highly competitive benefits package, and outstanding opportunities for career advancement. Key Skills / Experience Required: A passion for the Professional Indemnity sector is required, as is insurance knowledge. Excellent client liaison and relationship building skills. Professional Qualifications Required: Progression towards ACII would be beneficial, but not essential. Further study would be supported if needed. Salary / Benefits Information: The salary is dependent on experience, but will be market leading, and flexible to attract the very best candidates in the market Car Allowance Generous Bonus and Benefits Package Reference: SM/86741 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your application is successful we will contact you to discuss the opportunity in more detail, within 72 hours of receiving your application. Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. In the meantime, we would like to thank you for your interest in Cavendish Maine.
Mar 15, 2026
Full time
Our client are a leading insurance and risk management advisor to the professional services sector, offering specialist insurance and best in class service to a broad range of professions. Working with ambitious tech start-ups through to large national accountancy practices, providing a full client service, taking care of customers from new business and policy management, right through to renewal. Professional services clients include tech businesses, emerging technologies, AI, IOT, Fintech, IT as well as the usual range of solicitors, accountants, designers, architects, surveyors, and Recruitment consultancies They have an enviable reputation and client base and are looking for an Account Executive / Director to inherit an existing book of clients, as well as further develop this exciting and rapidly growing niche. The Role: You will be stepping into an established Professional Indemnity book of business, working for a broker who has a deep reach into the sector, both locally and nationally. The role will involve working alongside a professional broking team, with an exceptional reputation for client service and care. You will need to have a passion for the sector, with a drive to seen as a leading voice and advisor within the Professional Services community on risk and insurance matters. You will be commercially minded, with the capability to identify opportunities to grow as well as the capability to service and grow client relationships for the long term. The Company: A highly successful and progressive broker who have a reputation for hiring the best people in the market, and then nurturing and training them, allowing them to fully maximise their insurance careers. As a business they have a real focus on their staff, and the work/life balance for all, creating a culture which supports and develops individuals to allow them the very best opportunities to succeed in all areas of their life. A company who have a track record of providing an unrivalled level of service to all their clients. When you become part of the team, your commitment will be rewarded with a market leading salary and bonus scheme, plus a highly competitive benefits package, and outstanding opportunities for career advancement. Key Skills / Experience Required: A passion for the Professional Indemnity sector is required, as is insurance knowledge. Excellent client liaison and relationship building skills. Professional Qualifications Required: Progression towards ACII would be beneficial, but not essential. Further study would be supported if needed. Salary / Benefits Information: The salary is dependent on experience, but will be market leading, and flexible to attract the very best candidates in the market Car Allowance Generous Bonus and Benefits Package Reference: SM/86741 Candidate care: By responding to this advert you consent to Cavendish Maine processing the personal data included within this application. If your application is successful we will contact you to discuss the opportunity in more detail, within 72 hours of receiving your application. Should you not hear from us within 3 working days please assume your application has been unsuccessful on this occasion. Please be advised that if unsuccessful for this role we may keep your details in our hold file for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this please call us to advise. In the meantime, we would like to thank you for your interest in Cavendish Maine.
We're hiring for an International Employee Benefits Account Manager to support our growing International Benefits team! To keep up with our growth in the UK and Ireland, we're looking for a dedicated International Employee Benefits Account Manager to join our dynamic International Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. We are recruiting for an International Account Manager to look after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery, working in partnership with the relevant Consultant to provide outstanding customer service. We're looking for someone with: Excellent organisational and prioritisation skills Good time management - to effectively manage the expectations of other stakeholders regarding delivery timescales A capability of developing innovative solutions for clients using knowledge and research skills Comfortability liaising across teams to deliver solutions BA or BS degree preferred or equivalent experience Using these skills, you'll be: Liaising with product providers, HR & other third parties to conduct research on behalf of the client into their local markets and product options Responding promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and any changes in circumstances Using a worklog or a similar programme to ensure that clients are fully informed as to progress Attending client meetings/conference calls both with Consultants and individually as appropriate Producing detailed reports and summaries for client reviews as required, ensuring clients receive the most up to date and relevant information Generating market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio Who is NFP? With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas: Insurance (helping them manage key risks) Health and safety (supporting them to create a safer workplace for their employees) Employee benefits (helping them reward their people more effectively) HR, people and talent (supporting employers and their people to thrive through changes and challenges) What you'll love about working here Working in a dynamic, fast paced organisation in an exciting industry The opportunity to do globally impactful work from day one Learning from industry and business line specialists with decades of experience A huge variety of projects to work on and challenges to solve Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being A rich suite of employee benefits and out-of-work perks The great benefits we offer: Finances It's important to know you're paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind. Matched employer pension contributions Life Assurance and Group Income Protection Lifestyle discounts for well known brands Work-life balance We appreciate the importance of your life outside of work and the benefits of an effective work life balance. That's why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office. Opportunity for hybrid working Generous annual leave allowance Health and wellbeing We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing. Comprehensive Private healthcare Healthcare cash plan Additional days off throughout the year to focus on your wellbeing Charity and community work At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you'll be able to join us in making a real difference. Numerous charity fundraising challenges and events throughout the year Opportunities to volunteer and give back to the community Award winning apprenticeship program, helping local schoolchildren take their first steps into the world of work Social It's not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally. Two large employee events every year for summer and Christmas Enjoy out of work events and socials to get to know your team better Good office locations with plenty of opportunity to socialise outside of work Inclusion and belonging We're proud holders of Insurance Business Magazine's 5 Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement. A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board Inclusive policies and procedures to ensure all of our people are treated fairly Access to Business Resource Groups that can support with multiple of key challenges NFP and You Better Together! NFP is an inclusive Equal Employment Opportunity employer.
Mar 15, 2026
Full time
We're hiring for an International Employee Benefits Account Manager to support our growing International Benefits team! To keep up with our growth in the UK and Ireland, we're looking for a dedicated International Employee Benefits Account Manager to join our dynamic International Benefits team. Putting people first is at the heart of everything we do, and that extends to our clients as well as our employees. We are recruiting for an International Account Manager to look after a portfolio of clients, providing administrative support and taking ownership of all areas of client service delivery, working in partnership with the relevant Consultant to provide outstanding customer service. We're looking for someone with: Excellent organisational and prioritisation skills Good time management - to effectively manage the expectations of other stakeholders regarding delivery timescales A capability of developing innovative solutions for clients using knowledge and research skills Comfortability liaising across teams to deliver solutions BA or BS degree preferred or equivalent experience Using these skills, you'll be: Liaising with product providers, HR & other third parties to conduct research on behalf of the client into their local markets and product options Responding promptly to client enquiries, in line with agreed levels of service, regarding their existing arrangements, renewals and any changes in circumstances Using a worklog or a similar programme to ensure that clients are fully informed as to progress Attending client meetings/conference calls both with Consultants and individually as appropriate Producing detailed reports and summaries for client reviews as required, ensuring clients receive the most up to date and relevant information Generating market intelligence and key information regarding potential new opportunities to develop clients and increase the NFP portfolio Who is NFP? With over 600 people in the UK and Ireland and over 8,000 employees worldwide, NFP is part of the Aon group and specialise in helping businesses in four core areas: Insurance (helping them manage key risks) Health and safety (supporting them to create a safer workplace for their employees) Employee benefits (helping them reward their people more effectively) HR, people and talent (supporting employers and their people to thrive through changes and challenges) What you'll love about working here Working in a dynamic, fast paced organisation in an exciting industry The opportunity to do globally impactful work from day one Learning from industry and business line specialists with decades of experience A huge variety of projects to work on and challenges to solve Our People First culture, which illustrates our commitment to your wellbeing and development, not just as an employee but as a human being A rich suite of employee benefits and out-of-work perks The great benefits we offer: Finances It's important to know you're paid fairly for the hard work you put in, which is why we complete regular reviews to keep your salary in line as you progress. Plus, we offer initiatives to support and give you financial peace of mind. Matched employer pension contributions Life Assurance and Group Income Protection Lifestyle discounts for well known brands Work-life balance We appreciate the importance of your life outside of work and the benefits of an effective work life balance. That's why our policies and culture respect your ability to be flexible, helping you be your best self both in and out of the office. Opportunity for hybrid working Generous annual leave allowance Health and wellbeing We firmly believe in supporting the whole person, not just the employee. At NFP, you have access to a number of initiatives and resources designed to support your physical and mental health and wellbeing. Comprehensive Private healthcare Healthcare cash plan Additional days off throughout the year to focus on your wellbeing Charity and community work At NFP, your sense of purpose will stretch far beyond your job role. With numerous opportunities to support charities and local initiatives close to our heart, you'll be able to join us in making a real difference. Numerous charity fundraising challenges and events throughout the year Opportunities to volunteer and give back to the community Award winning apprenticeship program, helping local schoolchildren take their first steps into the world of work Social It's not all hard work; we also love to let our hair down. By providing plenty of opportunities to socialise with your colleagues throughout the year, we help ensure our people get on personally as well as professionally. Two large employee events every year for summer and Christmas Enjoy out of work events and socials to get to know your team better Good office locations with plenty of opportunity to socialise outside of work Inclusion and belonging We're proud holders of Insurance Business Magazine's 5 Star Inclusion and Belonging Employer award. Through our dedicated Inclusion and Belonging committee, we hold educational events that foster a culture of curiosity, not judgement. A dedicated Inclusion and Belonging Committee, supported by our Global Advisory Board Inclusive policies and procedures to ensure all of our people are treated fairly Access to Business Resource Groups that can support with multiple of key challenges NFP and You Better Together! NFP is an inclusive Equal Employment Opportunity employer.
If you are a Client Executive in Leeds who enjoys advising serious businesses on complex insurance programmes, but wants a stronger platform behind you, this will be of interest. This Client Executive role sits within a major global insurance broker, though the appointment is confidential. The Leeds office handles sizeable, sophisticated commercial and corporate insurance clients across multiple sectors. You will be stepping into a team with genuine market presence and depth. The focus is not transactional insurance. It is about long term advisory relationships, structured programmes and credibility in front of senior decision makers. As a Client Executive in Leeds, you will have access to specialist resource, strong insurer relationships and internal technical support that allows you to operate at a high level. You will inherit an established portfolio while also being encouraged to develop new opportunities across the Leeds and wider Yorkshire market. The expectation is quality growth, not reckless production. What you will be doing: Managing and developing a portfolio of large commercial and corporate insurance clients Leading renewal strategy, including insurer engagement and programme design Acting as a senior contact for finance directors and risk managers Identifying cross sell and growth opportunities within existing accounts Working closely with broking, claims and risk teams to deliver coordinated service Building your profile in the Leeds business community As a Client Executive, you will be visible. This is a role for someone comfortable having informed conversations about risk, structure and long term insurance strategy. What you will bring: Experience as a Client Executive, Account Executive or Director within commercial or corporate insurance A track record of retaining and developing insurance clients Strong technical understanding across core commercial classes Confidence operating at board or senior management level A measured, relationship led approach to business development The right Client Executive in Leeds is likely well regarded in their current role. You may have built your career steadily within the insurance market and are understandably selective about your next move. That caution is respected. What differentiates this opportunity is scale. As a Client Executive in this Leeds office, you will have the backing of a global insurance brand, access to specialist expertise and the credibility that comes with it. What is on offer: Salary between £55,000 and £75,000 depending on experience Performance related bonus Car allowance Comprehensive benefits package Clear progression towards senior leadership within the Leeds insurance team Leeds remains a competitive and relationship driven insurance market. The right Client Executive will thrive with the right backing. If you are a Client Executive in Leeds who would consider a discreet conversation about your longer term direction in insurance, I am happy to speak in confidence.
Mar 15, 2026
Full time
If you are a Client Executive in Leeds who enjoys advising serious businesses on complex insurance programmes, but wants a stronger platform behind you, this will be of interest. This Client Executive role sits within a major global insurance broker, though the appointment is confidential. The Leeds office handles sizeable, sophisticated commercial and corporate insurance clients across multiple sectors. You will be stepping into a team with genuine market presence and depth. The focus is not transactional insurance. It is about long term advisory relationships, structured programmes and credibility in front of senior decision makers. As a Client Executive in Leeds, you will have access to specialist resource, strong insurer relationships and internal technical support that allows you to operate at a high level. You will inherit an established portfolio while also being encouraged to develop new opportunities across the Leeds and wider Yorkshire market. The expectation is quality growth, not reckless production. What you will be doing: Managing and developing a portfolio of large commercial and corporate insurance clients Leading renewal strategy, including insurer engagement and programme design Acting as a senior contact for finance directors and risk managers Identifying cross sell and growth opportunities within existing accounts Working closely with broking, claims and risk teams to deliver coordinated service Building your profile in the Leeds business community As a Client Executive, you will be visible. This is a role for someone comfortable having informed conversations about risk, structure and long term insurance strategy. What you will bring: Experience as a Client Executive, Account Executive or Director within commercial or corporate insurance A track record of retaining and developing insurance clients Strong technical understanding across core commercial classes Confidence operating at board or senior management level A measured, relationship led approach to business development The right Client Executive in Leeds is likely well regarded in their current role. You may have built your career steadily within the insurance market and are understandably selective about your next move. That caution is respected. What differentiates this opportunity is scale. As a Client Executive in this Leeds office, you will have the backing of a global insurance brand, access to specialist expertise and the credibility that comes with it. What is on offer: Salary between £55,000 and £75,000 depending on experience Performance related bonus Car allowance Comprehensive benefits package Clear progression towards senior leadership within the Leeds insurance team Leeds remains a competitive and relationship driven insurance market. The right Client Executive will thrive with the right backing. If you are a Client Executive in Leeds who would consider a discreet conversation about your longer term direction in insurance, I am happy to speak in confidence.
Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
Mar 15, 2026
Full time
Role Summary As Finbourne continues to scale, we are creating a dedicated Customer Success function to complement our existing onboarding, implementation, and customer support teams. This role will play a key part in ensuring customers achieve long term value from the Finbourne platform and grow with us over time. We are hiring a Customer Success Manager to help establish and shape Finbourne's Customer Success capability. This is a new role and an opportunity to influence how Finbourne partners with customers beyond go live, ensuring successful adoption, value realisation, and long term retention. You will act as a trusted advisor to customers, owning the post implementation relationship and working closely with Product, Implementation, and Support teams to deliver an excellent end to end customer experience. Key Responsibilities Customer Relationship & Value Management Own the ongoing relationship with a portfolio of customers post implementation Develop a deep understanding of each customer's business objectives, use cases, and success criteria Drive platform adoption and ensure customers are realising measurable value from Finbourne Act as a strategic partner, helping customers align Finbourne's capabilities to their evolving needs Adoption, Health & Retention Define and monitor customer health metrics, adoption indicators, and risk signals Proactively identify and address risks to customer satisfaction, renewal, or expansion Lead regular customer check ins, reviews, and success planning sessions Own renewals and identify value led expansion opportunities and signals through usage patterns, operational pain points and business outcome Cross Functional Collaboration Work closely with Implementation and Delivery Managers to ensure a smooth transition to BAU Partner with Customer Support to resolve issues efficiently and communicate trends back to the business Provide structured feedback to Product and Engineering based on customer insights and usage patterns Align with Sales on customer expectations, success outcomes, and growth opportunities Building the Customer Success Function Help define Customer Success processes, playbooks, and best practices Contribute to the development of success metrics, reporting, and tooling Act as a voice of the customer internally, helping shape Finbourne's customer centric culture Support the evolution of the function as Finbourne scales Skills and Experience Experience Experience in Customer Success, Account Management, Consulting, or similar client facing roles Background in B2B SaaS, fintech, financial services, or complex enterprise software environments Experience managing long term customer relationships and driving adoption post go live Comfortable working in a fast growing, evolving organisation where processes are still being defined Skills Strong stakeholder management skills, including engagement with senior and technical client contacts Ability to translate complex products into clear value for customers Structured, proactive, and outcome oriented approach to customer management Excellent communication and problem solving skills Collaborative mindset with the confidence to challenge constructively Interest in building and shaping new functions, not just operating within existing ones Just some of our benefits Competitive salary plus performance based bonus. Health & Wellbeing: A competitive health insurance policy that disregards previous medical history. This also includes dental, optical, mental health support and comprehensive cancer cover. Cycle to work scheme and Gym discounts: Buy a bike and cycling accessories out of your pre tax salary and spread the cost over 12 months, as well huge discounts off Hussle, KOBOX and Nuffield Health gyms. Hybrid: We have a mature attitude towards hybrid working. Whether you're a night owl, morning person, parent, carer or simply need flexibility to work a different pattern to the norm, we're committed to helping you be productive and work in a way that is best for you. Professional learning and development: External training and accreditations are supported, as well internal training and development programs. Maternity, paternity and adoption leave: Paid maternity, paternity and adoption leave, which includes 13 weeks full pay for maternity and adoption leave and 6 weeks full pay for paternity leave Holiday: 25 days holiday plus bank holidays About FINBOURNE We are a young, dynamic financial technology company aiming to re engineer the world of investing to make it clearer, faster and more cost effective for everyone. At FINBOURNE, we offer a hugely supportive environment to build a career, with continuous learning and development opportunities. We have a collaborative culture of testing and exploring problems together to find the best evidence based solutions. We respect your independent thought, your intellectual curiosity and your opinion. Our solution is open, API first and developer friendly - a true first for the asset management industry. You can see what our team is busy building on Github. For more information about us please visit our website.
Environmental Advisor Leeds, Wakefield, Washington, Scotland, Hybrid Permanent - Full Time Competitive (DOE) + Car/ Car Allowance & Flexible Benefits Summary : This is an exciting new role here at Freedom with a focus on the hot topic of Sustainability! You will be reporting into the Environment & Sustainability Manager, within the SHEQ department, this role will support the business by complying with environmental regulations, working across our projects and operations to audit, report and ensure compliance; coordinating aspects of pollution control, waste management, energy efficiency, environmental and identifying sustainability opportunities; working with environmental data to report internally and externally; and maintaining our ISO 14001 accredited environmental management system. Some of the key deliverables in this role will include: Contribute to the maintenance of our ISO 14001 accredited environmental management system, including coordinating and maintaining aspects and impacts registers, environmental management plans, site waste management plans and procedures, and supporting onsite environmental documentation. Gather, cleanse, analyse and report environmental data to produce reports and data to meet the needs of both the business and clients in line with target dates. Audit, monitor, ensure compliance and support initiatives on sites and projects- relating to waste and circular economy, pollution control, carbon and energy efficiency, biodiversity. Ensure compliance with environmental legislation and keep up to date with relevant UK, EU and international regulations and legislation. Provide in-house subject matter expertise and environmental support to project teams. Support the Environment & Sustainability Manager with environmental investigations. Identify opportunities for reducing energy consumption and waste across projects and operations. Update and implement appropriate training to staff on environmental awareness, best practice, regulatory changes and emerging environmental issues and mitigation. Carry out impact assessments to identify, assess and reduce environmental risks and financial costs. Liaise with clients and stakeholders, both internal and external, to ensure environmental expectations and requirements are met across projects. Support the Land Management and Ecology teams to ensure projects adhere to biodiversity protection measures. Work in partnership with Procurement teams to assess and advise on the sustainability credentials of suppliers and materials. Research and promote innovative solutions to support our Net Positive Strategy commitments and operational environmental targets. Does this sound like a role you have envisaged yourself in? What we're looking for: Experience in environmental management and ISO 14001 (up to 5 years): Proven experience managing and auditing environmental performance, for example, within engineering, construction, or facilities management sectors. Knowledge of environmental legislation: Familiarity with UK and EU environmental regulations. Data analysis, report writing and presentation skills: Strong ability to analyse data, prepare reports and communicate environmental progress to senior leadership and clients with attention to detail maintaining high standards. Problem-solving and analytical skills: Ability to identify environmental risks and propose practical solutions that align with business goals and improve environmental performance. Excellent communication/interpersonal skills with stakeholders of all levels and the ability to work both independently and as part of a team. Qualifications: Full UK Driving license. Environmental degree or equivalent experience: Relevant academic qualification or professional certifications related to environmental management. Why Join Us? At Freedom, we believe in attracting and retaining the best talent by offering great benefits and career progression opportunities, including: Pension with up to 8% employer contribution Car Allowance Private Medical Insurance Personal Wellbeing and Volunteer Days Salary Sacrifice Car Scheme (Hybrid/Electric Vehicle) Flexible benefits (e.g., Dental Insurance, Gym Memberships, Tax-Free Bikes) Ongoing Training & Development Programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 15, 2026
Full time
Environmental Advisor Leeds, Wakefield, Washington, Scotland, Hybrid Permanent - Full Time Competitive (DOE) + Car/ Car Allowance & Flexible Benefits Summary : This is an exciting new role here at Freedom with a focus on the hot topic of Sustainability! You will be reporting into the Environment & Sustainability Manager, within the SHEQ department, this role will support the business by complying with environmental regulations, working across our projects and operations to audit, report and ensure compliance; coordinating aspects of pollution control, waste management, energy efficiency, environmental and identifying sustainability opportunities; working with environmental data to report internally and externally; and maintaining our ISO 14001 accredited environmental management system. Some of the key deliverables in this role will include: Contribute to the maintenance of our ISO 14001 accredited environmental management system, including coordinating and maintaining aspects and impacts registers, environmental management plans, site waste management plans and procedures, and supporting onsite environmental documentation. Gather, cleanse, analyse and report environmental data to produce reports and data to meet the needs of both the business and clients in line with target dates. Audit, monitor, ensure compliance and support initiatives on sites and projects- relating to waste and circular economy, pollution control, carbon and energy efficiency, biodiversity. Ensure compliance with environmental legislation and keep up to date with relevant UK, EU and international regulations and legislation. Provide in-house subject matter expertise and environmental support to project teams. Support the Environment & Sustainability Manager with environmental investigations. Identify opportunities for reducing energy consumption and waste across projects and operations. Update and implement appropriate training to staff on environmental awareness, best practice, regulatory changes and emerging environmental issues and mitigation. Carry out impact assessments to identify, assess and reduce environmental risks and financial costs. Liaise with clients and stakeholders, both internal and external, to ensure environmental expectations and requirements are met across projects. Support the Land Management and Ecology teams to ensure projects adhere to biodiversity protection measures. Work in partnership with Procurement teams to assess and advise on the sustainability credentials of suppliers and materials. Research and promote innovative solutions to support our Net Positive Strategy commitments and operational environmental targets. Does this sound like a role you have envisaged yourself in? What we're looking for: Experience in environmental management and ISO 14001 (up to 5 years): Proven experience managing and auditing environmental performance, for example, within engineering, construction, or facilities management sectors. Knowledge of environmental legislation: Familiarity with UK and EU environmental regulations. Data analysis, report writing and presentation skills: Strong ability to analyse data, prepare reports and communicate environmental progress to senior leadership and clients with attention to detail maintaining high standards. Problem-solving and analytical skills: Ability to identify environmental risks and propose practical solutions that align with business goals and improve environmental performance. Excellent communication/interpersonal skills with stakeholders of all levels and the ability to work both independently and as part of a team. Qualifications: Full UK Driving license. Environmental degree or equivalent experience: Relevant academic qualification or professional certifications related to environmental management. Why Join Us? At Freedom, we believe in attracting and retaining the best talent by offering great benefits and career progression opportunities, including: Pension with up to 8% employer contribution Car Allowance Private Medical Insurance Personal Wellbeing and Volunteer Days Salary Sacrifice Car Scheme (Hybrid/Electric Vehicle) Flexible benefits (e.g., Dental Insurance, Gym Memberships, Tax-Free Bikes) Ongoing Training & Development Programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Customer Success Manager, High Touch - French Speaking London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Intercom investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long term growth. As a CSM, you'll build relationships and demonstrate an understanding of the Intercom customer journey. You'll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make. You'll work with a variety of customer profiles including C Level contacts, executives, CX and Support leaders, and multi layered global CX teams to support the successful adoption and expansion of their Intercom solution investment. What will I be doing? Develop a trusted advisor relationship with customers at the C suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary. Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer's ability to successfully adopt the most relevant features for their specific requirements. Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions. Develop and execute adoption strategies targeting high value accounts for our AI products, driving change management, and ensuring fulfillment of Intercom packages. Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team. Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team. Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers. What skills do I need? 5+ years of relevant work experience in a customer facing customer success, account management or strategic consulting organization. SaaS or Consumption based Technology companies experience a benefit. Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Ability to understand and communicate complex problems clearly and concisely to different audiences. Self motivating and entrepreneurial team player. Experience building lasting relationships with customers and colleagues. Experience setting up and using SaaS Communication Products. Fluent French. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Open vacation policy and flexible holidays so you can take time off when you need it. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Mar 15, 2026
Full time
Customer Success Manager, High Touch - French Speaking London, England Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom CSMs work with thousands of exciting customers from a variety of industries, in many phases of their business journey to help those customers realize the full value of their Intercom investment. They engage customers to unlock early and sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long term growth. As a CSM, you'll build relationships and demonstrate an understanding of the Intercom customer journey. You'll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your solution expertise to enable customers to overcome their challenges to implementing and growing our AI products and act as a trusted advisor to the change those customers need to make. You'll work with a variety of customer profiles including C Level contacts, executives, CX and Support leaders, and multi layered global CX teams to support the successful adoption and expansion of their Intercom solution investment. What will I be doing? Develop a trusted advisor relationship with customers at the C suite and executive level, driving success with our platform and ensuring they receive maximum value from our solution throughout their lifecycle. Guide the customer and Intercom account teams (Sales, Partners, Solution Engineers) to develop customer Success Plans, including QBRs, Executive Business Reviews, and strategic planning sessions, and Churn Mitigation Plans when necessary. Be an expert and advisor, while maintaining an understanding and expertise of Intercom products and solutions, to drive our customer's ability to successfully adopt the most relevant features for their specific requirements. Engage with your customers to unlock early and sustained product adoption and success with Intercom Solutions. Develop and execute adoption strategies targeting high value accounts for our AI products, driving change management, and ensuring fulfillment of Intercom packages. Reduce churn and contraction through early risk identification, intervention, escalation, and mitigation in partnership with your account team. Be a customer support industry and AI thought leader with your customers, while sharing and scaling those insights to the benefit of the Solutions team. Be the Voice of the Customer to provide internal feedback on how Intercom can better serve our core customers. What skills do I need? 5+ years of relevant work experience in a customer facing customer success, account management or strategic consulting organization. SaaS or Consumption based Technology companies experience a benefit. Experience with SaaS business models and ability to support strategic and complex enterprise customer needs resulting in Value Realization across global teams. Experience establishing yourself as a trusted advisor with customer partners to guide outcomes. Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified. Ability to understand and communicate complex problems clearly and concisely to different audiences. Self motivating and entrepreneurial team player. Experience building lasting relationships with customers and colleagues. Experience setting up and using SaaS Communication Products. Fluent French. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up. We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen. Pension scheme & match up to 4%. Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents. Open vacation policy and flexible holidays so you can take time off when you need it. Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones. If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too. MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Please note that this role is based in the United Kingdom. To enable us to meet the statutory and regulatory obligations of the United Kingdom immigration system, you must have the appropriate immigration permission needed to work and reside in the United Kingdom for the duration of the employment. This role provides production consultancy across SPT's international unscripted formats, with a primary focus on studio-based gameshow formats. The role ensures creative quality, brand consistency, and strong delivery across global licensees, advising local producers on creative, technical, and budgetary matters while protecting core format elements and enabling local adaptation. A key focus of the role is supporting the global rollout and ongoing international production of the Wheel of Fortune franchise, working closely with US based stakeholders and international partners to ensure consistent execution and long term brand strength. Alongside this, the role supports other Sony owned and third party gameshow formats as required. Working in close partnership with the VP, the role supports international rollouts, complex production challenges, and format development. The role works alongside International Producers and Production Consultants within the International Production Consultancy team to ensure aligned and effective production delivery. What you'll do: Build and maintain deep knowledge of Sony's studio based gameshow formats, including both in house and third party acquired titles. Oversee and support the global rollout and ongoing international production of the Wheel of Fortune franchise, alongside other Sony owned and third party studio gameshow formats. Work closely with US based stakeholders and internal teams across Sales, Finance, Legal, Interactive, and Licensing to ensure production consultancy is aligned with creative, commercial, legal, and brand objectives. Support international rollouts of other SPT unscripted formats, travelling globally as a key production consultant to resolve complex creative, technical, operational, and budgetary challenges. Contribute to the development, refinement, and ongoing evolution of production bibles, studio specifications, and supporting materials, ensuring consistency, quality, and brand protection across markets. Evaluate localised productions against SPT production requirements and brand guidelines, advising on editorial, creative, and technical standards. Work on site with local production teams during international rollouts, providing hands on support to ensure smooth delivery in line with SPT production standards and brand expectations. Partner with Sales and other commercial teams, providing production expertise to support pitches, negotiations, and client relationships. Work collaboratively alongside International Producers and Production Consultants within the International Production Consultancy team, supporting delivery across priority titles and territories. Line manage and develop the Producer, International Formats role, ensuring clear objectives, performance management, and professional development. Attend key tapings and filming of Sony owned and third party acquired productions to capture knowledge, identify best practices, and prepare formats for international rollout. Represent SPE alongside Sales at client meetings and major international trade shows (e.g. London Screenings, MIPCOM), strengthening new and existing licensee relationships. Maintain close, regular liaison with international broadcasters, production companies, and licensees, ensuring contractual obligations are met and opportunities for growth are maximised. What you have: Typically 12-15+ years' experience as an international production consultant, executive producer, senior producer, or director, with deep expertise in studio based gameshow and entertainment formats. Live studio or live transmission experience is desirable. International experience should extend beyond English speaking territories. Extensive background in multicamera studio environments, shiny floor formats, and large scale live or recorded productions, with proven experience managing production teams through to final delivery. Proven track record delivering high profile international gameshow and entertainment productions, balancing creative quality, technical complexity, budget control, and brand integrity. Demonstrated experience in the development of new entertainment formats and the reboot or refresh of existing formats, with an understanding of the end to end development process, including testing and piloting. Strong editorial judgement, with a solid understanding of compliance, duty of care, and international broadcast regulations. Well regarded within the international television industry, with strong networks across broadcasters, producers, studios, and markets worldwide. Ability to act as a key escalation point for complex creative, production, technical, and budgetary issues. Experienced in working effectively with on screen talent, production teams, creatives, and large studio crews. Strong negotiation and relationship management skills, with the ability to build immediate credibility with senior stakeholders. Experienced in representing formats and production expertise at major international markets, trade shows, and client facing events. Proven people manager with experience supporting and developing high performing, internationally focused production teams. Commercially astute, with a strong understanding of international studio production standards, cost models, and budgeting. Extensive industry experience required; a relevant degree is advantageous but not essential. Proficiency in one or more foreign languages is desirable. Strong proficiency in Microsoft Office suite and standard production tools. Extensive knowledge of international studio production budgeting, reporting, and technical workflows, including multicamera direction, lighting, sound, graphics, and studio or OB infrastructure. How we take care of you: Competitive salary, with annual bonus eligibility. A choice of comprehensive health plan options that fit your lifestyle, including private medical insurance. Rest and recharge during a week off during the winter holidays, in addition to the 25 days of paid annual leave. Participate in extensive learning & development opportunities at all levels, including curated instructor led classes and high impact online resources. Build your community by joining our Employee Business Resource Groups, and/or Sony Pictures Action - our racial equity and inclusion strategy. Access to an employee online store filled with a variety of discounted Sony products. Watch the newest movies and TV shows at our exclusive employee screenings at work. Entitlement to apply for an interest free season ticket loan. Automatic enrolment in the Company's Pension Plan. Free counselling and advisory service. You will be automatically enrolled in the Company's Life Insurance and Group Income Protection Plans, subject to any applicable service requirements. The opportunity to attend various social events in our state of the art offices in Paddington. In addition to the above, we have a range of other optional discounted benefits that are reviewed regularly (e.g., gym memberships, travel insurance, activity passes, car leasing, experience days and many more!) If you require any reasonable adjustments with any part of the recruitment process, including the application or interview process, please contact us at . Please put Reasonable Adjustment Request in the subject line of the email. Sony Pictures does not allow audio recording, video recording or use of AI note taking tools during interviews. Candidates requiring these tools as an accommodation during an interview should submit a reasonable adjustment request at the point they are invited to interview. Sony Pictures Entertainment is committed to equal opportunity in all its employment practices, policies and procedures. No worker or potential worker will therefore receive less favourable treatment due to their race, age, creed, sexual orientation, colour, nationality, ethnic origin, disability, religion, gender, marital status or Trade Union membership (if applicable).
Mar 15, 2026
Full time
Please note that this role is based in the United Kingdom. To enable us to meet the statutory and regulatory obligations of the United Kingdom immigration system, you must have the appropriate immigration permission needed to work and reside in the United Kingdom for the duration of the employment. This role provides production consultancy across SPT's international unscripted formats, with a primary focus on studio-based gameshow formats. The role ensures creative quality, brand consistency, and strong delivery across global licensees, advising local producers on creative, technical, and budgetary matters while protecting core format elements and enabling local adaptation. A key focus of the role is supporting the global rollout and ongoing international production of the Wheel of Fortune franchise, working closely with US based stakeholders and international partners to ensure consistent execution and long term brand strength. Alongside this, the role supports other Sony owned and third party gameshow formats as required. Working in close partnership with the VP, the role supports international rollouts, complex production challenges, and format development. The role works alongside International Producers and Production Consultants within the International Production Consultancy team to ensure aligned and effective production delivery. What you'll do: Build and maintain deep knowledge of Sony's studio based gameshow formats, including both in house and third party acquired titles. Oversee and support the global rollout and ongoing international production of the Wheel of Fortune franchise, alongside other Sony owned and third party studio gameshow formats. Work closely with US based stakeholders and internal teams across Sales, Finance, Legal, Interactive, and Licensing to ensure production consultancy is aligned with creative, commercial, legal, and brand objectives. Support international rollouts of other SPT unscripted formats, travelling globally as a key production consultant to resolve complex creative, technical, operational, and budgetary challenges. Contribute to the development, refinement, and ongoing evolution of production bibles, studio specifications, and supporting materials, ensuring consistency, quality, and brand protection across markets. Evaluate localised productions against SPT production requirements and brand guidelines, advising on editorial, creative, and technical standards. Work on site with local production teams during international rollouts, providing hands on support to ensure smooth delivery in line with SPT production standards and brand expectations. Partner with Sales and other commercial teams, providing production expertise to support pitches, negotiations, and client relationships. Work collaboratively alongside International Producers and Production Consultants within the International Production Consultancy team, supporting delivery across priority titles and territories. Line manage and develop the Producer, International Formats role, ensuring clear objectives, performance management, and professional development. Attend key tapings and filming of Sony owned and third party acquired productions to capture knowledge, identify best practices, and prepare formats for international rollout. Represent SPE alongside Sales at client meetings and major international trade shows (e.g. London Screenings, MIPCOM), strengthening new and existing licensee relationships. Maintain close, regular liaison with international broadcasters, production companies, and licensees, ensuring contractual obligations are met and opportunities for growth are maximised. What you have: Typically 12-15+ years' experience as an international production consultant, executive producer, senior producer, or director, with deep expertise in studio based gameshow and entertainment formats. Live studio or live transmission experience is desirable. International experience should extend beyond English speaking territories. Extensive background in multicamera studio environments, shiny floor formats, and large scale live or recorded productions, with proven experience managing production teams through to final delivery. Proven track record delivering high profile international gameshow and entertainment productions, balancing creative quality, technical complexity, budget control, and brand integrity. Demonstrated experience in the development of new entertainment formats and the reboot or refresh of existing formats, with an understanding of the end to end development process, including testing and piloting. Strong editorial judgement, with a solid understanding of compliance, duty of care, and international broadcast regulations. Well regarded within the international television industry, with strong networks across broadcasters, producers, studios, and markets worldwide. Ability to act as a key escalation point for complex creative, production, technical, and budgetary issues. Experienced in working effectively with on screen talent, production teams, creatives, and large studio crews. Strong negotiation and relationship management skills, with the ability to build immediate credibility with senior stakeholders. Experienced in representing formats and production expertise at major international markets, trade shows, and client facing events. Proven people manager with experience supporting and developing high performing, internationally focused production teams. Commercially astute, with a strong understanding of international studio production standards, cost models, and budgeting. Extensive industry experience required; a relevant degree is advantageous but not essential. Proficiency in one or more foreign languages is desirable. Strong proficiency in Microsoft Office suite and standard production tools. Extensive knowledge of international studio production budgeting, reporting, and technical workflows, including multicamera direction, lighting, sound, graphics, and studio or OB infrastructure. How we take care of you: Competitive salary, with annual bonus eligibility. A choice of comprehensive health plan options that fit your lifestyle, including private medical insurance. Rest and recharge during a week off during the winter holidays, in addition to the 25 days of paid annual leave. Participate in extensive learning & development opportunities at all levels, including curated instructor led classes and high impact online resources. Build your community by joining our Employee Business Resource Groups, and/or Sony Pictures Action - our racial equity and inclusion strategy. Access to an employee online store filled with a variety of discounted Sony products. Watch the newest movies and TV shows at our exclusive employee screenings at work. Entitlement to apply for an interest free season ticket loan. Automatic enrolment in the Company's Pension Plan. Free counselling and advisory service. You will be automatically enrolled in the Company's Life Insurance and Group Income Protection Plans, subject to any applicable service requirements. The opportunity to attend various social events in our state of the art offices in Paddington. In addition to the above, we have a range of other optional discounted benefits that are reviewed regularly (e.g., gym memberships, travel insurance, activity passes, car leasing, experience days and many more!) If you require any reasonable adjustments with any part of the recruitment process, including the application or interview process, please contact us at . Please put Reasonable Adjustment Request in the subject line of the email. Sony Pictures does not allow audio recording, video recording or use of AI note taking tools during interviews. Candidates requiring these tools as an accommodation during an interview should submit a reasonable adjustment request at the point they are invited to interview. Sony Pictures Entertainment is committed to equal opportunity in all its employment practices, policies and procedures. No worker or potential worker will therefore receive less favourable treatment due to their race, age, creed, sexual orientation, colour, nationality, ethnic origin, disability, religion, gender, marital status or Trade Union membership (if applicable).
Environmental Advisor Leeds, Wakefield, Washington, Scotland, Hybrid Permanent - Full Time Competitive (DOE) + Car/ Car Allowance & Flexible Benefits Summary : This is an exciting new role here at Freedom with a focus on the hot topic of Sustainability! You will be reporting into the Environment & Sustainability Manager, within the SHEQ department, this role will support the business by complying with environmental regulations, working across our projects and operations to audit, report and ensure compliance; coordinating aspects of pollution control, waste management, energy efficiency, environmental and identifying sustainability opportunities; working with environmental data to report internally and externally; and maintaining our ISO 14001 accredited environmental management system. Some of the key deliverables in this role will include: Contribute to the maintenance of our ISO 14001 accredited environmental management system, including coordinating and maintaining aspects and impacts registers, environmental management plans, site waste management plans and procedures, and supporting onsite environmental documentation. Gather, cleanse, analyse and report environmental data to produce reports and data to meet the needs of both the business and clients in line with target dates. Audit, monitor, ensure compliance and support initiatives on sites and projects- relating to waste and circular economy, pollution control, carbon and energy efficiency, biodiversity. Ensure compliance with environmental legislation and keep up to date with relevant UK, EU and international regulations and legislation. Provide in-house subject matter expertise and environmental support to project teams. Support the Environment & Sustainability Manager with environmental investigations. Identify opportunities for reducing energy consumption and waste across projects and operations. Update and implement appropriate training to staff on environmental awareness, best practice, regulatory changes and emerging environmental issues and mitigation. Carry out impact assessments to identify, assess and reduce environmental risks and financial costs. Liaise with clients and stakeholders, both internal and external, to ensure environmental expectations and requirements are met across projects. Support the Land Management and Ecology teams to ensure projects adhere to biodiversity protection measures. Work in partnership with Procurement teams to assess and advise on the sustainability credentials of suppliers and materials. Research and promote innovative solutions to support our Net Positive Strategy commitments and operational environmental targets. Does this sound like a role you have envisaged yourself in? What we're looking for: Experience in environmental management and ISO 14001 (up to 5 years): Proven experience managing and auditing environmental performance, for example, within engineering, construction, or facilities management sectors. Knowledge of environmental legislation: Familiarity with UK and EU environmental regulations. Data analysis, report writing and presentation skills: Strong ability to analyse data, prepare reports and communicate environmental progress to senior leadership and clients with attention to detail maintaining high standards. Problem-solving and analytical skills: Ability to identify environmental risks and propose practical solutions that align with business goals and improve environmental performance. Excellent communication/interpersonal skills with stakeholders of all levels and the ability to work both independently and as part of a team. Qualifications: Full UK Driving license. Environmental degree or equivalent experience: Relevant academic qualification or professional certifications related to environmental management. Why Join Us? At Freedom, we believe in attracting and retaining the best talent by offering great benefits and career progression opportunities, including: Pension with up to 8% employer contribution Car Allowance Private Medical Insurance Personal Wellbeing and Volunteer Days Salary Sacrifice Car Scheme (Hybrid/Electric Vehicle) Flexible benefits (e.g., Dental Insurance, Gym Memberships, Tax-Free Bikes) Ongoing Training & Development Programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 14, 2026
Full time
Environmental Advisor Leeds, Wakefield, Washington, Scotland, Hybrid Permanent - Full Time Competitive (DOE) + Car/ Car Allowance & Flexible Benefits Summary : This is an exciting new role here at Freedom with a focus on the hot topic of Sustainability! You will be reporting into the Environment & Sustainability Manager, within the SHEQ department, this role will support the business by complying with environmental regulations, working across our projects and operations to audit, report and ensure compliance; coordinating aspects of pollution control, waste management, energy efficiency, environmental and identifying sustainability opportunities; working with environmental data to report internally and externally; and maintaining our ISO 14001 accredited environmental management system. Some of the key deliverables in this role will include: Contribute to the maintenance of our ISO 14001 accredited environmental management system, including coordinating and maintaining aspects and impacts registers, environmental management plans, site waste management plans and procedures, and supporting onsite environmental documentation. Gather, cleanse, analyse and report environmental data to produce reports and data to meet the needs of both the business and clients in line with target dates. Audit, monitor, ensure compliance and support initiatives on sites and projects- relating to waste and circular economy, pollution control, carbon and energy efficiency, biodiversity. Ensure compliance with environmental legislation and keep up to date with relevant UK, EU and international regulations and legislation. Provide in-house subject matter expertise and environmental support to project teams. Support the Environment & Sustainability Manager with environmental investigations. Identify opportunities for reducing energy consumption and waste across projects and operations. Update and implement appropriate training to staff on environmental awareness, best practice, regulatory changes and emerging environmental issues and mitigation. Carry out impact assessments to identify, assess and reduce environmental risks and financial costs. Liaise with clients and stakeholders, both internal and external, to ensure environmental expectations and requirements are met across projects. Support the Land Management and Ecology teams to ensure projects adhere to biodiversity protection measures. Work in partnership with Procurement teams to assess and advise on the sustainability credentials of suppliers and materials. Research and promote innovative solutions to support our Net Positive Strategy commitments and operational environmental targets. Does this sound like a role you have envisaged yourself in? What we're looking for: Experience in environmental management and ISO 14001 (up to 5 years): Proven experience managing and auditing environmental performance, for example, within engineering, construction, or facilities management sectors. Knowledge of environmental legislation: Familiarity with UK and EU environmental regulations. Data analysis, report writing and presentation skills: Strong ability to analyse data, prepare reports and communicate environmental progress to senior leadership and clients with attention to detail maintaining high standards. Problem-solving and analytical skills: Ability to identify environmental risks and propose practical solutions that align with business goals and improve environmental performance. Excellent communication/interpersonal skills with stakeholders of all levels and the ability to work both independently and as part of a team. Qualifications: Full UK Driving license. Environmental degree or equivalent experience: Relevant academic qualification or professional certifications related to environmental management. Why Join Us? At Freedom, we believe in attracting and retaining the best talent by offering great benefits and career progression opportunities, including: Pension with up to 8% employer contribution Car Allowance Private Medical Insurance Personal Wellbeing and Volunteer Days Salary Sacrifice Car Scheme (Hybrid/Electric Vehicle) Flexible benefits (e.g., Dental Insurance, Gym Memberships, Tax-Free Bikes) Ongoing Training & Development Programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Environmental Advisor Leeds, Wakefield, Washington, Scotland, Hybrid Permanent - Full Time Competitive (DOE) + Car/ Car Allowance & Flexible Benefits Summary : This is an exciting new role here at Freedom with a focus on the hot topic of Sustainability! You will be reporting into the Environment & Sustainability Manager, within the SHEQ department, this role will support the business by complying with environmental regulations, working across our projects and operations to audit, report and ensure compliance; coordinating aspects of pollution control, waste management, energy efficiency, environmental and identifying sustainability opportunities; working with environmental data to report internally and externally; and maintaining our ISO 14001 accredited environmental management system. Some of the key deliverables in this role will include: Contribute to the maintenance of our ISO 14001 accredited environmental management system, including coordinating and maintaining aspects and impacts registers, environmental management plans, site waste management plans and procedures, and supporting onsite environmental documentation. Gather, cleanse, analyse and report environmental data to produce reports and data to meet the needs of both the business and clients in line with target dates. Audit, monitor, ensure compliance and support initiatives on sites and projects- relating to waste and circular economy, pollution control, carbon and energy efficiency, biodiversity. Ensure compliance with environmental legislation and keep up to date with relevant UK, EU and international regulations and legislation. Provide in-house subject matter expertise and environmental support to project teams. Support the Environment & Sustainability Manager with environmental investigations. Identify opportunities for reducing energy consumption and waste across projects and operations. Update and implement appropriate training to staff on environmental awareness, best practice, regulatory changes and emerging environmental issues and mitigation. Carry out impact assessments to identify, assess and reduce environmental risks and financial costs. Liaise with clients and stakeholders, both internal and external, to ensure environmental expectations and requirements are met across projects. Support the Land Management and Ecology teams to ensure projects adhere to biodiversity protection measures. Work in partnership with Procurement teams to assess and advise on the sustainability credentials of suppliers and materials. Research and promote innovative solutions to support our Net Positive Strategy commitments and operational environmental targets. Does this sound like a role you have envisaged yourself in? What we're looking for: Experience in environmental management and ISO 14001 (up to 5 years): Proven experience managing and auditing environmental performance, for example, within engineering, construction, or facilities management sectors. Knowledge of environmental legislation: Familiarity with UK and EU environmental regulations. Data analysis, report writing and presentation skills: Strong ability to analyse data, prepare reports and communicate environmental progress to senior leadership and clients with attention to detail maintaining high standards. Problem-solving and analytical skills: Ability to identify environmental risks and propose practical solutions that align with business goals and improve environmental performance. Excellent communication/interpersonal skills with stakeholders of all levels and the ability to work both independently and as part of a team. Qualifications: Full UK Driving license. Environmental degree or equivalent experience: Relevant academic qualification or professional certifications related to environmental management. Why Join Us? At Freedom, we believe in attracting and retaining the best talent by offering great benefits and career progression opportunities, including: Pension with up to 8% employer contribution Car Allowance Private Medical Insurance Personal Wellbeing and Volunteer Days Salary Sacrifice Car Scheme (Hybrid/Electric Vehicle) Flexible benefits (e.g., Dental Insurance, Gym Memberships, Tax-Free Bikes) Ongoing Training & Development Programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Mar 14, 2026
Full time
Environmental Advisor Leeds, Wakefield, Washington, Scotland, Hybrid Permanent - Full Time Competitive (DOE) + Car/ Car Allowance & Flexible Benefits Summary : This is an exciting new role here at Freedom with a focus on the hot topic of Sustainability! You will be reporting into the Environment & Sustainability Manager, within the SHEQ department, this role will support the business by complying with environmental regulations, working across our projects and operations to audit, report and ensure compliance; coordinating aspects of pollution control, waste management, energy efficiency, environmental and identifying sustainability opportunities; working with environmental data to report internally and externally; and maintaining our ISO 14001 accredited environmental management system. Some of the key deliverables in this role will include: Contribute to the maintenance of our ISO 14001 accredited environmental management system, including coordinating and maintaining aspects and impacts registers, environmental management plans, site waste management plans and procedures, and supporting onsite environmental documentation. Gather, cleanse, analyse and report environmental data to produce reports and data to meet the needs of both the business and clients in line with target dates. Audit, monitor, ensure compliance and support initiatives on sites and projects- relating to waste and circular economy, pollution control, carbon and energy efficiency, biodiversity. Ensure compliance with environmental legislation and keep up to date with relevant UK, EU and international regulations and legislation. Provide in-house subject matter expertise and environmental support to project teams. Support the Environment & Sustainability Manager with environmental investigations. Identify opportunities for reducing energy consumption and waste across projects and operations. Update and implement appropriate training to staff on environmental awareness, best practice, regulatory changes and emerging environmental issues and mitigation. Carry out impact assessments to identify, assess and reduce environmental risks and financial costs. Liaise with clients and stakeholders, both internal and external, to ensure environmental expectations and requirements are met across projects. Support the Land Management and Ecology teams to ensure projects adhere to biodiversity protection measures. Work in partnership with Procurement teams to assess and advise on the sustainability credentials of suppliers and materials. Research and promote innovative solutions to support our Net Positive Strategy commitments and operational environmental targets. Does this sound like a role you have envisaged yourself in? What we're looking for: Experience in environmental management and ISO 14001 (up to 5 years): Proven experience managing and auditing environmental performance, for example, within engineering, construction, or facilities management sectors. Knowledge of environmental legislation: Familiarity with UK and EU environmental regulations. Data analysis, report writing and presentation skills: Strong ability to analyse data, prepare reports and communicate environmental progress to senior leadership and clients with attention to detail maintaining high standards. Problem-solving and analytical skills: Ability to identify environmental risks and propose practical solutions that align with business goals and improve environmental performance. Excellent communication/interpersonal skills with stakeholders of all levels and the ability to work both independently and as part of a team. Qualifications: Full UK Driving license. Environmental degree or equivalent experience: Relevant academic qualification or professional certifications related to environmental management. Why Join Us? At Freedom, we believe in attracting and retaining the best talent by offering great benefits and career progression opportunities, including: Pension with up to 8% employer contribution Car Allowance Private Medical Insurance Personal Wellbeing and Volunteer Days Salary Sacrifice Car Scheme (Hybrid/Electric Vehicle) Flexible benefits (e.g., Dental Insurance, Gym Memberships, Tax-Free Bikes) Ongoing Training & Development Programme Next Steps: As a business, we're on a journey to build on our culture where everyone is included, treated fairly and with respect. This starts with recruitment and how we bring people into the organisation. We'll do our best to outline the recruitment process to you ahead of time with plenty of notice. If you require any accommodations to participate in the application or interview process, please let us know and we will work with you to ensure your needs are met. About Us Freedom are part of the NG Bailey Group, one of the leading independent engineering and services businesses in the UK. Founded in 1921, with a turnover of £500m and 3000 employees, we are proud of our history of developing great people through our investment in training. Working across a variety of sectors within the building and infrastructure industry, our innovative, responsible and forward thinking approach allows us to work on fantastic ground-breaking projects, providing solutions using the latest tools and technologies Progression is something we value and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be.
Business Unit: Strategic Finance Salary Range : £60,000 - £85,000 per annum DOE + Benefits Location: UK Hybrid -Scotland Our Team We want you to reach your full potential, and we'll do anything we can to get you there. Developing our own makes great sense - and we know you can make an even bigger difference. Your perfect role awaits Exciting opportunities exist within our Strategic Finance team. Our Strategic Finance team supports commercial, corporate, PLC and private equity backed businesses in our region and across the UK. If you're passionate and ambitious about playing a key role in helping shape and grow our business, then please read on. As a Business Development Director, you will play an important role in maintaining a strong market presence for the Bank, originating and executing new Commercial Business and Mid Corporate opportunities. You will be responsible for working with the Relationship Director(s) to generate additional income and strong returns for the Bank, whilst always delivering a simply brilliant customer experience. We are looking for dynamic people, who are ready to make a real difference and win new customers. In return, we'll encourage and reward you, helping you deliver a Simply Brilliant Experience, while building a successful career. What you'll be doing Generating new opportunities, Targeted and Focussed on Large Commercial and Mid Corporate Businesses within Geographical patch. At all times being aligned to the Risk Appetite Being accountable for risk and compliance to identify signs of stress and risk with the aim of minimising the Bank's exposure to bad and doubtful debt Acting according to the strategy and growth plan to optimise income and build a targeted portfolio through effective origination and execution of high-quality lending opportunities. With knowledge of the current economic climate and the Business Banking market, the Director will apply their business acumen and demonstrate commerciality and excellent presentation and negotiation skills to identify and win opportunities to lend on a bilateral or club basis and generate ancillary income. The role holder will be experienced in analysing and interpreting accounts to inform decision making for new deals including calculating key ratios, interpreting cash flow forecasts, credit modelling and sensitivity techniques and assessing management teams according to best practice in Strategic Finance in line Dilligencia Training methodology within credit risk and control framework and appetite Structuring and recommending Commercial/Mid Corporate lending proposals for credit decisioning. Displaying strong organisational skills and effective project management ability Key to the role will be the establishment and continued management of external professional relationships adopting a 2-way relationship model that produces quality referrals from Professional Network The role holder will possess good self-awareness and support/ bring to life the Virgin Money brand and values through the demonstration of the enterprise and team behaviours. We need you to have A background working within a Business Banking team A proven track record in originating and securing Commercial lending opportunities. Some experience in managing all aspects of a deal process from inception to completion - including preparation of detailed and well researched credit papers, leading negotiations with Management Teams, Advisors and Funding Partners, the instruction and review of detailed Due Diligence reports, overseeing of complex legal processes and the management of all aspects of a deal completion process. Experience of maximising media relations and opportunities, including writing for journals and publications Business degree or significant financial services experience within a Business Lending Environment Detailed and up to date knowledge of UK financial markets with the focus on the Commercial Banking segment. Expert knowledge of banking products and services. Up to date knowledge of financial analysis and modelling tools and techniques It's a bonus if you have but not essential Relevant vocational financial services qualification - e.g. Chartered Institute of Bankers, Chartered Accountant etc. In depth understanding of risk and compliance requirements in line with the role Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team care
Mar 14, 2026
Full time
Business Unit: Strategic Finance Salary Range : £60,000 - £85,000 per annum DOE + Benefits Location: UK Hybrid -Scotland Our Team We want you to reach your full potential, and we'll do anything we can to get you there. Developing our own makes great sense - and we know you can make an even bigger difference. Your perfect role awaits Exciting opportunities exist within our Strategic Finance team. Our Strategic Finance team supports commercial, corporate, PLC and private equity backed businesses in our region and across the UK. If you're passionate and ambitious about playing a key role in helping shape and grow our business, then please read on. As a Business Development Director, you will play an important role in maintaining a strong market presence for the Bank, originating and executing new Commercial Business and Mid Corporate opportunities. You will be responsible for working with the Relationship Director(s) to generate additional income and strong returns for the Bank, whilst always delivering a simply brilliant customer experience. We are looking for dynamic people, who are ready to make a real difference and win new customers. In return, we'll encourage and reward you, helping you deliver a Simply Brilliant Experience, while building a successful career. What you'll be doing Generating new opportunities, Targeted and Focussed on Large Commercial and Mid Corporate Businesses within Geographical patch. At all times being aligned to the Risk Appetite Being accountable for risk and compliance to identify signs of stress and risk with the aim of minimising the Bank's exposure to bad and doubtful debt Acting according to the strategy and growth plan to optimise income and build a targeted portfolio through effective origination and execution of high-quality lending opportunities. With knowledge of the current economic climate and the Business Banking market, the Director will apply their business acumen and demonstrate commerciality and excellent presentation and negotiation skills to identify and win opportunities to lend on a bilateral or club basis and generate ancillary income. The role holder will be experienced in analysing and interpreting accounts to inform decision making for new deals including calculating key ratios, interpreting cash flow forecasts, credit modelling and sensitivity techniques and assessing management teams according to best practice in Strategic Finance in line Dilligencia Training methodology within credit risk and control framework and appetite Structuring and recommending Commercial/Mid Corporate lending proposals for credit decisioning. Displaying strong organisational skills and effective project management ability Key to the role will be the establishment and continued management of external professional relationships adopting a 2-way relationship model that produces quality referrals from Professional Network The role holder will possess good self-awareness and support/ bring to life the Virgin Money brand and values through the demonstration of the enterprise and team behaviours. We need you to have A background working within a Business Banking team A proven track record in originating and securing Commercial lending opportunities. Some experience in managing all aspects of a deal process from inception to completion - including preparation of detailed and well researched credit papers, leading negotiations with Management Teams, Advisors and Funding Partners, the instruction and review of detailed Due Diligence reports, overseeing of complex legal processes and the management of all aspects of a deal completion process. Experience of maximising media relations and opportunities, including writing for journals and publications Business degree or significant financial services experience within a Business Lending Environment Detailed and up to date knowledge of UK financial markets with the focus on the Commercial Banking segment. Expert knowledge of banking products and services. Up to date knowledge of financial analysis and modelling tools and techniques It's a bonus if you have but not essential Relevant vocational financial services qualification - e.g. Chartered Institute of Bankers, Chartered Accountant etc. In depth understanding of risk and compliance requirements in line with the role Red Hot Rewards 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice. Private medical insurance A highly competitive pension to help you build a strong foundation for retirement Access to an annual performance-related bonus Training and development to help you progress your career A great selection of additional benefits through our flexible benefits scheme Life assurance to provide peace of mind for you and your loved ones Up to 2 days of paid volunteering a year If we're lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the?Nationwide group,?together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose ; Banking but fairer, more rewarding and for the good of society. With us, you'll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking - but fairer, more rewarding, and for the good of society. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team care
At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work. We're looking for a Customer Success Manager to help manage relationships with Linear's top customers. As a part of the early team, you'll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers' needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Please note: While Linear is a remote-first company across the US and Europe, this role is based in London. We're looking for someone who can work from our London office 2-3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you'll do Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross-functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges What we're looking for 4+ years relevant work experience in a technical customer-facing role SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively Previous experience working with product + engineering teams and/or developer tools is preferred What we offer Interesting and challenging work Work-life balance Competitive salary and equity Employee-friendly equity terms (extended exercise) Stipend to set up your home office Paid lunch and coffee during workdays Paid co-working space/desk at an office Health, dental, and vision insurance (based on country requirements) Regular team events and off-sites 5 weeks of paid vacation 4 months of paid parental leave (or more based on country requirements)
Mar 14, 2026
Full time
At Linear, we are on a mission to bring magic back to software. To empower product teams to do their best work, we are building an issue tracking and project management tool that combines UI elegance with world-class performance. Founded in 2019, Linear has become the platform of choice for 20,000+ companies to plan and build their products. Linear was set up as a fully remote company from the start. Today, our small but mighty team is distributed across North America and Europe. What unites us is relentless focus, fast execution, and our passion for software craftsmanship. We are all makers at heart and care deeply about the quality of our work. We're looking for a Customer Success Manager to help manage relationships with Linear's top customers. As a part of the early team, you'll play a pivotal role in laying the foundation and setting up best practices. You will champion our customers' needs and ensure they realize the full value of Linear across their organization. Your role will involve onboarding new customers, delivering ongoing support + enablement, and fostering strong relationships to drive customer satisfaction and retention. Please note: While Linear is a remote-first company across the US and Europe, this role is based in London. We're looking for someone who can work from our London office 2-3 days per week, as this role will be closely connected to in-person collaboration with our growing sales presence in the region. What you'll do Build and maintain strategic relationships with key stakeholders at Linear's largest customers, serving as their primary technical advisor and account partner Become a product expert across Linear's core platform, integrations, and API; design and implement custom workflows that solve complex business problems and drive measurable outcomes Lead onboarding, configuration, and ongoing enablement; architect solutions using Linear's features, automations, and integrations to optimize customer processes and expand adoption across teams Act as the voice of the customer internally; translate customer needs into actionable product feedback, collaborate cross-functionally with product, engineering, and sales to influence roadmap priorities and resolve technical challenges What we're looking for 4+ years relevant work experience in a technical customer-facing role SaaS and start up experience a must; comfortable working and adapting in a fast paced and flexible environment Strong organizational and time management skills with the ability to handle multiple tasks and prioritize effectively Excellent verbal and written communication skills with the ability to articulate complex concepts clearly and effectively Previous experience working with product + engineering teams and/or developer tools is preferred What we offer Interesting and challenging work Work-life balance Competitive salary and equity Employee-friendly equity terms (extended exercise) Stipend to set up your home office Paid lunch and coffee during workdays Paid co-working space/desk at an office Health, dental, and vision insurance (based on country requirements) Regular team events and off-sites 5 weeks of paid vacation 4 months of paid parental leave (or more based on country requirements)
Advance Systems International
Birmingham, Staffordshire
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Mar 14, 2026
Full time
Join OneAdvanced KEY PURPOSE OF THE ROLE You will serve as the primary point of contact for our clients, ensuring their satisfaction, retention, and success by delivering exceptional service and driving continuous value from our managed IT solutions. You will manage and be responsible for the operational success and commercial profitability of the services delivered to the nominated customers. Using your subject matter expertise and experience, you will ensure that all necessary governance and reporting mechanisms are established and aligned with company standards. You will maintain continuity of good business practices during the contract in-life phase What You Will Do KEY RESPONSIBILITIES Responsibilities will include: Build and maintain strong, long-term client relationships. Ensure regular customer contact through on-site visits. Act as the trusted advisor and liaison between the client and internal teams. Understand client goals and align OneAdvanced services to meet business needs. Proactively monitor account health, usage metrics, and satisfaction levels. Manage client onboarding, renewals, and service escalations. Identify upsell and cross-sell opportunities in coordination with the sales team. Collaborate with internal teams to resolve issues and ensure client expectations are met. Track and report on client engagement, KPIs, XLAs, and service performance. Contract management and development Financial / Commercial Management (including P&L Management and Reporting) Service Level Management Service Delivery Strategy and Development Risk Management Continuous Service Improvement Make decisions critical to customer engagement and success Develop long term strategic customer and OneAdvanced relationships Accountable for all contractual elements pertaining to the customer deliverables KEY ACCOUNTABILITES (THE CORE ACTIVITES, OUTPUTS EXPECTED OF THE ROLE, REGULATORY & LEGAL REQUIREMENTS) Manage the profitability of allocated contracts, analysis of P&L and customer contractual reporting. Identify service improvements coming out of complex operational and organisational problems and measures to improve profitability of account/s. To be fully familiar with the detail of all aspects of the contract, ensuring a thorough understanding of the companies obligations, and that these are delivered against. Understand the resources and costs required, and utilized, in the delivery of the contract. Accountable for the service performance of their customer contracts Contribute to team initiatives and service improvement. Manage efficiency programmes to ensure profitability and contractual obligations expectations are met and improved upon. Be actively involved in SMT Improvement initiatives and leadership priorities. Manage day-to-day relationships with key stakeholders, building strong and productive working relationships. Apply strict change control to all areas of the contract ensuring that specialist support is engaged. Build cohesive working relationships with internal stakeholders to develop cross department and business unit associations. Manage and be responsible for an accurate and up to date Risk Register. Fully understand the customers' business and technical environment and be proactive in aligning OneAdvanced resources to ensure the most cost-efficient delivery model. Prepare regular Service Reports incorporating appropriate Key Performance Indicators to show performance of the services provided against the terms of the contract. Chair regular Service Review Meetings focusing on performance against contract and opportunities to develop the relationship and services with the customer. Where appropriate, produce and maintain a Service Catalogue and Operations Service Manual (Handbook) in relation to the contracted deliverables utilising the expertise of the Service Transition team. Produce and managed the delivery of Service Improvement plans (SIPS) and Continuous Service Improvement (CSI) items. Maintain positivity and a solution focused approach in challenging situations. Role model this behaviour to build team confidence levels. Ensure that all elements of service delivered via partners are covered by contracted terms that are at least equal to the OneAdvanced contracted deliverables. Manage the partner appropriately to ensure their business obligations are met. Any exceptions to be identified as a risk and mitigated as far as practical. Ensure out of scope chargeable revenue information is captured and submitted for invoice at agreed intervals. Identify additional opportunities and either progress directly or work with the Account Director to develop. Support Sales in the re-negotiation of contracts If requested by SMT be involved in the bid for new contracts including (but not limited to) signing off Service Management and commercial elements. Present to potential customers the benefits of the Customer Success practise. Act as a point of escalation for customer issues & co-ordination of resources. Act as first point of reference for penalty claims and manage these to resolution. Manage small in-life projects. Support pre-Sales activity on new services & solutions ensuring alignment to existing services that are provided. Ensure adherence to all OneAdvanced procedures including escalation, complaint, quality, confidentiality, and security policy. What You Will Have KEY CAPABILITIES In-depth understanding of service provided and specialised level of knowledge of service disciplines A minimum of 3 years experience in a SIAM Service Integrator Role ITIL Foundation V3 certificated (V4 preferred) Recognised as a subject matter expert in Service Delivery best practice Demonstrate understanding of Financial contract management Must be able to understand and interpret contractual terms Ability to interpret internal and external business challenges and take decisions independently whilst guided by policies and procedures and departmental leads. Able to identify and resolve complex operational issues whilst cognisant of broader business impacts. High level of commercial competency - able to identify and progress new business opportunities, able to identify risks and mitigate, coordinating the business to do so. Seen as a role model to CSM team members Continuous improvement ethic - ability to identify and implement Service and Commercial improvements using the LEAN CSI model. Significant experience in external client facing roles delivering service. Excellent relationship management skills, must project a professional image at all times Excellent matrix management skills. To ensure all teams delivery to their full potential. Excellent analytical capability Ability to work independently with minimal guidance Ability to plan, run, manage, and accurately record effective meetings Demonstrate understating of the OneAdvanced Vales and the impact they have on the business Live the values of the Major Customer Success Management team charter High level of communication / negotiation and influencing skills with the ability to build relationships with senior internal and external stakeholders. What We Do For You Wellbeing that means something 26 days' holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave Robust sick pay of up to 13 weeks full pay + 13 weeks half pay 24/7 Employee Assistance Programme for confidential support Private medical insurance for everyone, no medical-history exclusions Financial benefits that have your back Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures Income protection: up to 75% salary for 5 years if you ever need it Grow your career with us SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library Access to external training and apprenticeships Making a Difference MatchIt!Fundraise for a cause close to your heart and OneAdvanced will match part of the funding Pennies from Heavendonate the pennies from your pay check to help make a difference without lifting a finger Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including: ULEV car scheme with 1,000+ models Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover Who We Are At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society. We're much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more. . click apply for full job details
Job Title: Personal Injury Claims Handler Location: Liverpool or Sevenoaks / Hybrid Working Salary: Between 26,700 - 34,800 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
Mar 14, 2026
Full time
Job Title: Personal Injury Claims Handler Location: Liverpool or Sevenoaks / Hybrid Working Salary: Between 26,700 - 34,800 DOE plus 2000 annual bonus potential achieved quarterly Job Type: Permanent, Full Time Working Hours: Monday to Friday, 37.5 hours between 9:00am and 5:30pm When you join the PI team you will proactively manage a portfolio of motor claims. This will be predominantly Third Party Personal Injury Claims (Portal and Non Portal) but with some exposure also to out of jurisdiction claims Property Damage, Credit Hire and Accident Damage from infancy through to settlement. You will also provide technical support and guidance to less experienced claims handlers and be available to act as a referral point. You will be responsible to ensure indemnity spend is minimized by commercial decision making. What you will be doing: Take accountability for your own performance against set objectives Validating all claims for indemnity and fraud Providing proactive and correct assessment of liability Accurate quantum assessment of claims presented using the relevant tools available to assist Application of accurate reserves in line with company guidelines Assisting with coaching and mentoring of less experienced handlers Adherence to best practice and key strategies Effective file and portfolio management Any other Ad hoc task as the needs of the business dictate What we're looking for: Ability to work in a culture of openness, trust and respect Strong organisation skills with the ability to prioritise tasks Ability to fact find and analyse information to result in accurate decision making Experience of handling injury claims outside of the Low Value Personal Injury Claims Portal Knowledge of the civil procedure rules with regards to offers, acceptances and litigation risks Grow with Acorn At Acorn Insurance, we're proud of our Liverpool roots - and even prouder of how far we've come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone 750 million in total value of insurance policies written in 2024. We're growing fast, with new opportunities emerging every week. That growth is largely due to the values we share: We run through walls for our customers and each other We challenge the status quo We succeed when we help those around us succeed We decide quickly when the smart thing to do is use our judgement Benefits: A maximum of 35 days' holiday (depending on role and tenure) including bank holidays, with additional buy/sell options 24/7 mental health support & free counselling available Grow with us: Through career fairs, leadership programs, and learning on the go! Flexible benefits, including early access to salary via our internal platform Hybrid working options to support work-life balance and individual needs Recognition awards, social events & more Our Commitment to our colleague's: These aren't just words - they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth: Mindful Employer - championing mental health and wellbeing Disability Confident Level 1 & 2 - creating accessible, inclusive opportunities Menopause Friendly accredited - supporting every stage of life Armed Forces Covenant signatory - honouring those who serve Armed Forces Defence employer recognition scheme - Supporting those who serve Great Places to Work 2024/25 - fostering an engaging and positive workplace culture Best Place to Work for Development - proud to be investing in people's future Best Place to Work for Women - breaking down barriers to women's career progression If you're looking for a company with a strong culture, real career progression, and a people-first approach - all rooted in the heart of Liverpool - Grow with Acorn. A Few Things to Know Before You Apply Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship. We're Here to Support You We're committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work. Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Customer Claims Executive, PI Claims Handler, Personal Injury Claims Executive, Claims Customer Service, Case Handler, Customer Claims Handler, Claims Advisor, Claims Assistant may all be considered.
NMS Recruit are seeking an Senior Consultant with a strong background in the construction industry with solid financial/commercial experience. The role would be suitable for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Mar 14, 2026
Full time
NMS Recruit are seeking an Senior Consultant with a strong background in the construction industry with solid financial/commercial experience. The role would be suitable for quantity surveyors or finance/accounting professionals within the construction industry who are looking to step into a new challenge working with a growing and personable financial software business. Job Purpose To help UK construction businesses deliver projects more smoothly and predictably-and help the team to grow while doing it. You will lead technology change that improves finance and support the digital transformation of construction, partnering with commercial, site and finance teams. As a team lead you will set the tone for delivery excellence: coaching junior consultants, shaping ways of working, and building a supportive, high-trust environment. Training provided on Sage Intacct Construction (no prior Intacct experience required). Responsibilities Change Leadership & Stakeholder Management Lead stakeholders through change-mapping current vs future processes, building buy-in, and guiding teams through adoption. Facilitate clear decision-making across commercial, finance, operations and site leadership. Plan communications and training tailored to different audiences (project accountants, QSs, site managers, finance teams). Project & Delivery Management Own end-to-end delivery: scoping, solution design, configuration, testing, training, go-live and hypercare. Run effective project rhythms (kick-offs, show-and-tells, risk reviews), manage RAID logs, and keep delivery on time and on budget. Build practical dashboards and reporting that support confident, day-to-day decision-making. Customer Success & Advisory Act as a trusted advisor on project accounting, subcontractor management, procurement, valuations and contract administration. Translate real-world construction needs into robust system designs and simple, usable workflows. Measure outcomes (adoption, cycle times, reporting accuracy) and iterate to deliver lasting results. Technical Oversight (no prior Intacct required) Guide configuration across core areas (projects/job costing, contracts, purchasing, AP/AR, time & expenses, cash management). Oversee data migration (job histories, subcontractors, suppliers, valuations, retentions, contracts) with a focus on integrity and reconciliation. Coordinate integrations with common UK construction tools (e.g., Procore, Autodesk/Build, Eque2, COINS-adjacent, field time-tracking, AP automation). Be hands-on when needed-carry out configuration and data migration tasks to unblock the team and keep delivery moving. Training provided on Sage Intacct Construction and support certification once onboard. People Leadership, Practice & Community Direct line management for junior consultants (typically 1-3): run regular 1:1s, set objectives, coach on delivery, complete performance reviews, and support wellbeing. Mentor across the wider team and contribute to playbooks, templates and training. Conduct value-led demos and discovery; shape statements of work and estimates; contribute to presales and marketing content. Present at customer forums and collaborate with partners. Essential Experience Knowledge of UK construction accounting and commercial processes (CIS, valuations, applications for payment, retentions, variations, WIP, subcontractor management). Strong change management skills: stakeholder engagement, communications planning, training and adoption. Confident project management: scoped delivery, budgeting, RAID, and clear status reporting across multiple projects. Ability to turn operational needs into clear, usable system designs and reports. Excellent communication, facilitation and documentation skills; comfortable with executives and site teams alike. Collaborative mindset with a passion for customer success and measurable outcomes. Nice to have Experience line-managing junior consultants or coaching/mentoring with readiness to hold direct reports. Proven experience implementing construction-related software (ERP/finance, project controls, cost management, or field/project management). Experience with integrations between finance/ERP and field/project tools. Exposure to UK GAAP, HMRC reporting and MTD. Prior work with Sage Intacct Construction Benefit Up to 60,000 DOE Remote working with occasional client site visits 23 days annual leave (increasing with service). Early finish twice a month. Birthday and personal day off. Pension, healthcare cash plan, EAP, life insurance, flu jabs. Paid volunteering time and company events. Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
Mar 14, 2026
Full time
Emplifi's unified social media management platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product sales, and improved brand loyalty. About the Customer Success Team The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to retention of existing client relationships and revenues at scale. We leverage the largest social media data set and CX management suite in the industry. We continue to challenge the status quo by introducing new innovations and enabling our clients to adopt our technology, helping them to scale their business no matter where they are or what industry they are in. As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing family. You will be supported in your career by a team of professionals dedicated to your development, so that you can grow as a professional and a social media expert advisor. Job Summary The Customer Success Manager is a crucial ambassador for our clients. With a core focus on sustaining positive client relationships, the CSM plays a central role in customer retention, renewal strategies, product adoption, and identifying expansion opportunities. The CSM will manage contract renewals and some upsells for a defined book of business. What You'll Do Here Client Relationship Management: Serve as the primary point of contact for customers in the assigned named accounts. Build and maintain strong, lasting customer relationships to ensure satisfaction and loyalty. Understand customer objectives and align our services to achieve those goals. Onboarding: Oversee and manage the onboarding process for new clients, ensuring a smooth and timely product adoption. Collaborate with internal teams to expedite service delivery and meet onboarding timelines. Product Adoption: Monitor client usage and product adoption rates. Conduct regular check-ins and offer training sessions to ensure clients are leveraging the platform to its fullest potential. Address any adoption challenges with tailored solutions. Renewal and Retention: Develop strategies to ensure high retention rates and manage the contract renewal process. Predict and address potential churn risks, implementing mitigation strategies as needed. Upselling and Cross Selling: Recognize and present opportunities for clients to expand their service portfolio based on their evolving needs. Collaborate with the Account Sales Director to ensure smooth transitions for upselling or cross selling activities. Feedback Loop: Gather client feedback and provide it to the product and service delivery teams to ensure continuous improvement. Act as the client's advocate within the company, ensuring their needs and concerns are addressed. Reporting and Analytics: Use CRM and Gainsight to maintain up-to-date client records, track interactions, and measure success metrics. Provide regular updates to management on client health, renewal forecasts, and potential risks. What You'll Bring to Us Bachelor's degree in Business, Marketing, Communications, or a related field. Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. Demonstrated ability to build strong relationships and manage key customer accounts. Proficient understanding of digital marketing services such as social media, content marketing, etc. Strong problem solving skills and the ability to handle challenging client situations with grace. Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms. Excellent verbal and written communication skills. What We Offer International, fast paced and growing environment Chance to work with the world's biggest brands at the CX tech leader Agile and open minded culture, with high levels of trust and flexibility Opportunity for professional growth and development Possibility to learn new and cutting edge technologies, in an environment that encourages new ideas Benefits package including Private Health Insurance and Pension Unlimited PTO Enhanced family/ parental leave Modern office in the heart of Central London There more as well! Speak with us to find out all details! At Emplifi, we are committed to creating a workplace where everyone is valued, respected, and empowered to bring their whole selves to work. We welcome applications from individuals of all ages, races, religions, genders, sexual orientations, gender identities, and LGBTQ+ communities. Emplifi offers a safe, inclusive, and supportive environment where every employee has the opportunity to thrive and is encouraged to be who they are. Learn more about how we protect your personal information during our recruitment process in the Emplifi Recruitment Privacy Statement.
