Technical Program Manager - Physical Infrastructure, Data Center Delivery, TIPM DCD qualification Team Job ID: Amazon Data Services UK Limited Amazon is seeking a Technical Infrastructure Program Manager (TIPM) to support our European Data Center infrastructure growth initiatives. Based in our Dublin /London / Frankfurt corporate & Data Center offices, the TIPM will lead cross functional teams to drive the implementation and deployment of data center expansion projects to meet the demands of our rapidly growing business. Our Technical Program Managers are strong communicators both written and verbally and lead multi discipline, highly technical physical infrastructure project teams. They lead teams of internal and external stakeholders through all stages of the Data Center development lifecycle from initial site due diligence through construction and into operation. The core role of the TIPM is to deliver capacity for our customers through developing delivery programs and working closely with stakeholder teams to identify risks and resolve issues to ensure those programs are delivered on time and within budget. The TIPM partners with various stakeholder teams during data center delivery: Real Estate to support the feasibility and selection of new sites; Energy to ensure suitable grid connection is available; Permitting requirements; Design Engineering to coordinate project specific inputs, constraints and risks into designs; Procurement to secure on time delivery of critical equipment; Construction Management to track budget & progress; and Operations to complete the project with successful handover, to name but a few. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities Take large, complex projects and break them down into manageable pieces. Clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross functional and remote teams. Up to 25% travel is envisaged within EMEA. Be responsible for end to end program delivery from pre contract design up to final handover to Operations of Colo, Hybrid Colo & AWS Leased/Owned Data Centers in the EMEA region. Manage interface between internal (Real Estate, Engineering, Procurement, Construction, Infrastructure Deployment, Networking, Operations, Security, Fiber, Finance etc.) and external stakeholders (Contractors, Colo Vendors) to ensure on time and on budget delivery of Data Center projects. Build and maintain overall delivery program and project budget, submitting Capital Allocation Requests to Senior leadership to secure finance for project delivery. Work with Capacity Planning, Energy and Real Estate teams to develop short & long term build strategies to meet forecast demand. Support continuous process improvement through leading workflow updates, documenting & implementing lessons learned and sharing knowledge across delivery teams to ensure EMEA wide efficiency improvements. Regularly report to senior leadership on status of key project metrics vs. commitment of your projects. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. AWS values curiosity and connection. Our employee led and company sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge sharing, mentorship and other career advancing resources here to help you develop into a better rounded professional. Work/Life Balance We value work life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Basic Qualifications Experience as a Program Manager in capital projects, physical infrastructure or mission critical environments. Experience in data center, networking engineering, systems engineering or construction management with a good understanding of data center technologies such as power, cooling and controls systems. Experience directly related to the design or construction of data centers or critical infrastructure or large scale mechanical and electrical plants. Bachelor's degree in Construction Science or Engineering. Preferred Qualifications Experience managing large scale projects from end to end. Experience directly related to the design or construction of data centers. Project management certification (e.g., APM, CSM, PMI ACP, PRINCE2). Experience leading projects across multiple stakeholders. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Apr 14, 2026
Full time
Technical Program Manager - Physical Infrastructure, Data Center Delivery, TIPM DCD qualification Team Job ID: Amazon Data Services UK Limited Amazon is seeking a Technical Infrastructure Program Manager (TIPM) to support our European Data Center infrastructure growth initiatives. Based in our Dublin /London / Frankfurt corporate & Data Center offices, the TIPM will lead cross functional teams to drive the implementation and deployment of data center expansion projects to meet the demands of our rapidly growing business. Our Technical Program Managers are strong communicators both written and verbally and lead multi discipline, highly technical physical infrastructure project teams. They lead teams of internal and external stakeholders through all stages of the Data Center development lifecycle from initial site due diligence through construction and into operation. The core role of the TIPM is to deliver capacity for our customers through developing delivery programs and working closely with stakeholder teams to identify risks and resolve issues to ensure those programs are delivered on time and within budget. The TIPM partners with various stakeholder teams during data center delivery: Real Estate to support the feasibility and selection of new sites; Energy to ensure suitable grid connection is available; Permitting requirements; Design Engineering to coordinate project specific inputs, constraints and risks into designs; Procurement to secure on time delivery of critical equipment; Construction Management to track budget & progress; and Operations to complete the project with successful handover, to name but a few. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help. You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities Take large, complex projects and break them down into manageable pieces. Clearly communicate goals, roles, responsibilities, and desired outcomes to internal cross functional and remote teams. Up to 25% travel is envisaged within EMEA. Be responsible for end to end program delivery from pre contract design up to final handover to Operations of Colo, Hybrid Colo & AWS Leased/Owned Data Centers in the EMEA region. Manage interface between internal (Real Estate, Engineering, Procurement, Construction, Infrastructure Deployment, Networking, Operations, Security, Fiber, Finance etc.) and external stakeholders (Contractors, Colo Vendors) to ensure on time and on budget delivery of Data Center projects. Build and maintain overall delivery program and project budget, submitting Capital Allocation Requests to Senior leadership to secure finance for project delivery. Work with Capacity Planning, Energy and Real Estate teams to develop short & long term build strategies to meet forecast demand. Support continuous process improvement through leading workflow updates, documenting & implementing lessons learned and sharing knowledge across delivery teams to ensure EMEA wide efficiency improvements. Regularly report to senior leadership on status of key project metrics vs. commitment of your projects. About the team Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness. AWS values curiosity and connection. Our employee led and company sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge sharing, mentorship and other career advancing resources here to help you develop into a better rounded professional. Work/Life Balance We value work life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Basic Qualifications Experience as a Program Manager in capital projects, physical infrastructure or mission critical environments. Experience in data center, networking engineering, systems engineering or construction management with a good understanding of data center technologies such as power, cooling and controls systems. Experience directly related to the design or construction of data centers or critical infrastructure or large scale mechanical and electrical plants. Bachelor's degree in Construction Science or Engineering. Preferred Qualifications Experience managing large scale projects from end to end. Experience directly related to the design or construction of data centers. Project management certification (e.g., APM, CSM, PMI ACP, PRINCE2). Experience leading projects across multiple stakeholders. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Tax Accountant - Independent Firm, Colchester Mixed Tax Up to £60,000 We are seeking a skilled and proactive Tax Accountant to join our expanding independent firm in Colchester. This role is pivotal in delivering accurate, compliant, and strategic tax solutions across a diverse client base spanning multiple industries. The ideal candidate will bring strong expertise in UK tax legislation-including PAYE/PRSI, corporation tax, VAT, and personal tax-along with hands-on experience in preparing and reviewing tax returns. You will be responsible for managing client accounts using Sage Accounting and QuickBooks, ensuring timely and precise financial reporting in alignment with UK GAAP and IFRS. As a qualified Chartered Certified Accountant (ACCA, ACA, or CTA) with a solid background in tax compliance and advisory, you will drive client satisfaction through clear communication, meticulous reconciliations, and innovative tax efficiency strategies. This is a flexible working role within a supportive, collaborative environment, offering opportunities to grow your expertise in complex tax planning and advisory services. Responsibilities: Prepare and review accurate, timely UK tax returns, including self-assessment, corporation tax, VAT, and PAYE/PRSI filings. Perform detailed financial reconciliations to ensure data accuracy and compliance with UK GAAP and IFRS. Manage client bookkeeping, financial reporting, and month-end processes using Sage Accounting and QuickBooks. Deliver tax advisory and planning services, identifying opportunities to enhance tax efficiency and ensure compliance. Serve as a key point of contact for clients, HMRC, and external stakeholders to resolve queries and maintain regulatory adherence. Stay current with evolving tax legislation and accounting standards, applying updates effectively in daily practice. Support senior team members in preparing tax computations, disclosures, and financial statements for audit and review. Assist in client onboarding, documentation, and service delivery to support business growth initiatives. Foster a culture of precision, professionalism, and continuous improvement within the team. Requirements Tax Accountant Professional qualification in ACCA, ACA, ATT or CTA, with full membership or nearing final stages. Hands-on experience in tax accounting within a professional services environment, preferably in an independent firm. Solid understanding of UK GAAP and International Financial Reporting Standards (IFRS). Proven proficiency in Sage Accounting and QuickBooks for financial management and reporting. In-depth knowledge of PAYE, PRSI, corporation tax, VAT, and personal tax systems. Experience preparing and submitting tax returns and managing HMRC correspondence. Strong interpersonal and communication skills with a track record of building trusted client relationships. Ability to manage multiple priorities and meet deadlines in a dynamic, fast-paced setting. Openness to flexible working arrangements and contributing to an agile, modern practice. Commitment to ongoing professional development and upholding the highest ethical standards. Benefits Tax Accountant Competitive salary package Flexible working Excellent career progression opportunity for development to Team Manager and working closely with a Partner Please contact Andy Irvine on , or Andrew Irvine LinkedIn for a confidential conversation. Refer a friend We're keen to remain the leading provider of the best accountancy talent in the South-East. We are continually exploring ways to expand our network and we know that great candidates like you can introduce us to other equally brilliant people. We're looking to work with the best accountancy practice and tax staff in the South-East so if your friends, family or colleagues are considering a new opportunity and can demonstrate relevant experience, we'd love to speak to them. For every candidate you refer and we subsequently place into a permanent position, we will give you up to £500 of Love2Shop vouchers. (Terms & Conditions apply).
Apr 14, 2026
Full time
Tax Accountant - Independent Firm, Colchester Mixed Tax Up to £60,000 We are seeking a skilled and proactive Tax Accountant to join our expanding independent firm in Colchester. This role is pivotal in delivering accurate, compliant, and strategic tax solutions across a diverse client base spanning multiple industries. The ideal candidate will bring strong expertise in UK tax legislation-including PAYE/PRSI, corporation tax, VAT, and personal tax-along with hands-on experience in preparing and reviewing tax returns. You will be responsible for managing client accounts using Sage Accounting and QuickBooks, ensuring timely and precise financial reporting in alignment with UK GAAP and IFRS. As a qualified Chartered Certified Accountant (ACCA, ACA, or CTA) with a solid background in tax compliance and advisory, you will drive client satisfaction through clear communication, meticulous reconciliations, and innovative tax efficiency strategies. This is a flexible working role within a supportive, collaborative environment, offering opportunities to grow your expertise in complex tax planning and advisory services. Responsibilities: Prepare and review accurate, timely UK tax returns, including self-assessment, corporation tax, VAT, and PAYE/PRSI filings. Perform detailed financial reconciliations to ensure data accuracy and compliance with UK GAAP and IFRS. Manage client bookkeeping, financial reporting, and month-end processes using Sage Accounting and QuickBooks. Deliver tax advisory and planning services, identifying opportunities to enhance tax efficiency and ensure compliance. Serve as a key point of contact for clients, HMRC, and external stakeholders to resolve queries and maintain regulatory adherence. Stay current with evolving tax legislation and accounting standards, applying updates effectively in daily practice. Support senior team members in preparing tax computations, disclosures, and financial statements for audit and review. Assist in client onboarding, documentation, and service delivery to support business growth initiatives. Foster a culture of precision, professionalism, and continuous improvement within the team. Requirements Tax Accountant Professional qualification in ACCA, ACA, ATT or CTA, with full membership or nearing final stages. Hands-on experience in tax accounting within a professional services environment, preferably in an independent firm. Solid understanding of UK GAAP and International Financial Reporting Standards (IFRS). Proven proficiency in Sage Accounting and QuickBooks for financial management and reporting. In-depth knowledge of PAYE, PRSI, corporation tax, VAT, and personal tax systems. Experience preparing and submitting tax returns and managing HMRC correspondence. Strong interpersonal and communication skills with a track record of building trusted client relationships. Ability to manage multiple priorities and meet deadlines in a dynamic, fast-paced setting. Openness to flexible working arrangements and contributing to an agile, modern practice. Commitment to ongoing professional development and upholding the highest ethical standards. Benefits Tax Accountant Competitive salary package Flexible working Excellent career progression opportunity for development to Team Manager and working closely with a Partner Please contact Andy Irvine on , or Andrew Irvine LinkedIn for a confidential conversation. Refer a friend We're keen to remain the leading provider of the best accountancy talent in the South-East. We are continually exploring ways to expand our network and we know that great candidates like you can introduce us to other equally brilliant people. We're looking to work with the best accountancy practice and tax staff in the South-East so if your friends, family or colleagues are considering a new opportunity and can demonstrate relevant experience, we'd love to speak to them. For every candidate you refer and we subsequently place into a permanent position, we will give you up to £500 of Love2Shop vouchers. (Terms & Conditions apply).
Samba is an AI-powered media intelligence company on a mission to give marketers the complete picture of their audiences. Our AI indexes media consumption across millions of smart TVs and 2.5 billion web pages, combining that data with third-party signals through the Samba Knowledge Graph, a map of the real interests, behaviors, and purchase intent of 1.5 billion user profiles globally. Brands, agencies, publishers, and platforms use Samba to make smarter decisions across every stage of the marketing funnel. About Samba TV Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. Position Summary We are seeking a highly skilled and motivated IT Operations Manager (IC) to serve as the West Coast site lead for our San Francisco and Los Angeles offices. This role is designed for an experienced IT professional who can independently manage the full scope of corporate IT at their assigned locations - from end-user support and device management to identity and access management, office infrastructure, and security compliance. The IT Operations Manager will serve as a subject matter expert across multiple IT disciplines without direct team management responsibilities, operating autonomously day-to-day with strategic direction from the VP of Technology Operations. You will be the single point of ownership for all things IT at your sites. If an employee needs a laptop on day one, a conference room AV system fixed, an Okta access issue resolved, or audit evidence gathered - that's you. This role is ideal for a versatile IT professional who thrives on variety, takes pride in full ownership, and wants to be the person who keeps an entire office running smoothly. Key Responsibilities System Administration & End-User Support Serve as the primary IT contact for all employees at assigned West Coast office locations Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests Device Management & Procurement Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards Employee Onboarding & Offboarding Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day one readiness Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions Identity & Access Management Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management Process access requests, role changes, and entitlement reviews in alignment with security policies Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents Troubleshoot authentication and authorization issues across the SaaS application stack Office Infrastructure & AV Manage and maintain office network infrastructure including Wi Fi, switches, and local connectivity Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades Coordinate with building management and ISPs for connectivity issues and office moves Ensure office technology environments are reliable, secure, and support hybrid work requirements Security & Compliance Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs Enforce endpoint security policies through MDM and ensure devices meet compliance standards Support vulnerability management and patch compliance at the endpoint level Establish and maintain IT policies, procedures, and best practices to improve operational efficiency and security posture Escalate security incidents appropriately and assist with incident response as needed Vendor & Partner Management Engage with external vendors for hardware, software, and services procurement Manage vendor relationships to ensure quality service delivery and cost-effectiveness Oversee contract renewals, maintenance agreements, and software licensing Evaluate new tools and technologies that could improve IT service delivery at your sites Project Management & Cross Functional Support Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts Define project scope, timelines, deliverables, and resource requirements for site level initiatives Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations Provide input into long term IT strategy and roadmap development based on site level observations and needs Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 5+ years of experience in IT system administration, IT operations, or a similar multi discipline IT role Proven ability to independently manage corporate IT across multiple disciplines in a fast paced technology environment Strong hands on experience with macOS and Windows endpoint management in enterprise environments Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management Working knowledge of networking fundamentals: Wi Fi, DNS, DHCP, VPNs, and basic firewall concepts Strong problem solving skills with the ability to work independently and manage multiple priorities simultaneously Excellent communication skills, with the ability to explain complex technical concepts to non technical stakeholders Preferred Qualifications Experience supporting technology teams in AdTech, MarTech, or data driven industries Relevant certifications (Apple Certified Support Professional, Jamf Certified, Okta Certified Professional, CompTIA, ITIL) Experience with IT service management tools (Jira Service Management, ServiceNow, Freshservice, or similar) Comfort with scripting and automation to streamline repetitive IT tasks (Bash, PowerShell, Python, or similar) Experience with AV/conference room technology setup and support Experience supporting distributed, international teams across multiple time zones Familiarity with cloud services (AWS, Azure, Google Cloud) in a supporting capacity Background scaling IT operations during rapid company growth phases Experience supporting ISO, SOC 2, or similar compliance frameworks in an IT capacity Knowledge of cybersecurity principles, including endpoint encryption, patch management, and data protection Cultural Fit Tenacious & Zealous: You take ownership of your sites and take pride in keeping everything running smoothly. No problem is someone else's problem. Courageous Voice: You advocate for the right technology decisions and raise concerns early, regardless of hierarchy. Simplify Complexity: You have the ability to manage complex IT environments but always seek the simplest, most maintainable solution. Fast Learner: Technology changes constantly and you stay current, adapting quickly to new tools and platforms. Humble & Grateful: No task is too small. You'll image a laptop, crawl under a desk to fix a cable, and present to leadership in the same day. Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details . click apply for full job details
Apr 14, 2026
Full time
Samba is an AI-powered media intelligence company on a mission to give marketers the complete picture of their audiences. Our AI indexes media consumption across millions of smart TVs and 2.5 billion web pages, combining that data with third-party signals through the Samba Knowledge Graph, a map of the real interests, behaviors, and purchase intent of 1.5 billion user profiles globally. Brands, agencies, publishers, and platforms use Samba to make smarter decisions across every stage of the marketing funnel. About Samba TV Samba TV tracks streaming and broadcast video across the world with our proprietary data and technology. We are on a mission to fundamentally transform the viewing experience for everyone. Our data enables media companies to connect with audiences for new shows and movies, and enables advertisers to engage viewers and measure reach across all their devices. We have an amazing story with a unique perspective on culture formed by a global footprint of data and AI-driven insights. Position Summary We are seeking a highly skilled and motivated IT Operations Manager (IC) to serve as the West Coast site lead for our San Francisco and Los Angeles offices. This role is designed for an experienced IT professional who can independently manage the full scope of corporate IT at their assigned locations - from end-user support and device management to identity and access management, office infrastructure, and security compliance. The IT Operations Manager will serve as a subject matter expert across multiple IT disciplines without direct team management responsibilities, operating autonomously day-to-day with strategic direction from the VP of Technology Operations. You will be the single point of ownership for all things IT at your sites. If an employee needs a laptop on day one, a conference room AV system fixed, an Okta access issue resolved, or audit evidence gathered - that's you. This role is ideal for a versatile IT professional who thrives on variety, takes pride in full ownership, and wants to be the person who keeps an entire office running smoothly. Key Responsibilities System Administration & End-User Support Serve as the primary IT contact for all employees at assigned West Coast office locations Maintain, monitor, and manage IT infrastructure including end-user devices, office networks, SaaS services, and AV systems Troubleshoot and resolve hardware, software, and connectivity issues with a focus on rapid resolution and high system availability Manage IT helpdesk tickets, ensuring issues are prioritized, tracked, and resolved within SLA targets Build and maintain a local knowledge base and self-service resources to empower users and reduce repeat requests Device Management & Procurement Own the full device lifecycle: procurement, imaging, deployment, maintenance, and decommissioning for Mac and PC environments Manage MDM platforms (Jamf, Intune, or similar) including device enrollment, policy enforcement, app deployment, and compliance monitoring Coordinate hardware procurement with vendors, managing orders, inventory tracking, and asset management Oversee hardware and software asset management, maintaining accurate records and ensuring devices meet organizational standards Employee Onboarding & Offboarding Execute the full IT onboarding workflow for new hires: account creation, device provisioning, application access, and day one readiness Manage IT offboarding processes including account deactivation, access revocation, device collection, and data handling Continuously refine onboarding and offboarding workflows to improve efficiency and employee experience Collaborate with HR, Finance, and hiring managers to ensure seamless technology transitions Identity & Access Management Administer Okta (or equivalent IdP) including user provisioning, SSO configurations, MFA enforcement, and group/policy management Process access requests, role changes, and entitlement reviews in alignment with security policies Implement and maintain security measures across the identity stack, monitoring for vulnerabilities and responding to incidents Troubleshoot authentication and authorization issues across the SaaS application stack Office Infrastructure & AV Manage and maintain office network infrastructure including Wi Fi, switches, and local connectivity Own conference room AV systems: setup, maintenance, troubleshooting, and upgrades Coordinate with building management and ISPs for connectivity issues and office moves Ensure office technology environments are reliable, secure, and support hybrid work requirements Security & Compliance Participate in ISO audit processes including evidence gathering, controls documentation, and audit walkthroughs Enforce endpoint security policies through MDM and ensure devices meet compliance standards Support vulnerability management and patch compliance at the endpoint level Establish and maintain IT policies, procedures, and best practices to improve operational efficiency and security posture Escalate security incidents appropriately and assist with incident response as needed Vendor & Partner Management Engage with external vendors for hardware, software, and services procurement Manage vendor relationships to ensure quality service delivery and cost-effectiveness Oversee contract renewals, maintenance agreements, and software licensing Evaluate new tools and technologies that could improve IT service delivery at your sites Project Management & Cross Functional Support Lead and execute IT projects at your sites, including system upgrades, office buildouts, and technology rollouts Define project scope, timelines, deliverables, and resource requirements for site level initiatives Collaborate with other departments such as HR, Finance, and Operations to ensure alignment on technology needs and implementations Provide input into long term IT strategy and roadmap development based on site level observations and needs Required Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience 5+ years of experience in IT system administration, IT operations, or a similar multi discipline IT role Proven ability to independently manage corporate IT across multiple disciplines in a fast paced technology environment Strong hands on experience with macOS and Windows endpoint management in enterprise environments Proficiency with MDM platforms (Jamf, Intune, Kandji, or similar) including policy configuration, app deployment, and compliance enforcement Experience administering identity providers (Okta, Azure AD, or similar) including SSO, MFA, and user lifecycle management Working knowledge of networking fundamentals: Wi Fi, DNS, DHCP, VPNs, and basic firewall concepts Strong problem solving skills with the ability to work independently and manage multiple priorities simultaneously Excellent communication skills, with the ability to explain complex technical concepts to non technical stakeholders Preferred Qualifications Experience supporting technology teams in AdTech, MarTech, or data driven industries Relevant certifications (Apple Certified Support Professional, Jamf Certified, Okta Certified Professional, CompTIA, ITIL) Experience with IT service management tools (Jira Service Management, ServiceNow, Freshservice, or similar) Comfort with scripting and automation to streamline repetitive IT tasks (Bash, PowerShell, Python, or similar) Experience with AV/conference room technology setup and support Experience supporting distributed, international teams across multiple time zones Familiarity with cloud services (AWS, Azure, Google Cloud) in a supporting capacity Background scaling IT operations during rapid company growth phases Experience supporting ISO, SOC 2, or similar compliance frameworks in an IT capacity Knowledge of cybersecurity principles, including endpoint encryption, patch management, and data protection Cultural Fit Tenacious & Zealous: You take ownership of your sites and take pride in keeping everything running smoothly. No problem is someone else's problem. Courageous Voice: You advocate for the right technology decisions and raise concerns early, regardless of hierarchy. Simplify Complexity: You have the ability to manage complex IT environments but always seek the simplest, most maintainable solution. Fast Learner: Technology changes constantly and you stay current, adapting quickly to new tools and platforms. Humble & Grateful: No task is too small. You'll image a laptop, crawl under a desk to fix a cable, and present to leadership in the same day. Samba is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strive to empower connection with one another, reflect the communities we serve, and tackle meaningful projects that make a real impact. Samba may collect personal information directly from you, as a job applicant, Samba may also receive personal information from third parties, for example, in connection with a background, employment or reference check, in accordance with the applicable law. For further details . click apply for full job details
A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents. With a history spanning over 225 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions. "Rethink Everything" is our philosophy - it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients. Lombard Odier Investment Managers ("LOIM") is the asset management business of the Lombard Odier Group. In order to strengthen our IT & Operations team, we are looking for a: Chief Technology Officer (CTO) The Chief Technology Officer (CTO) at LOIM is a key executive leader responsible for defining and executing the firm's global technology strategy, delivering a resilient and scalable technology ecosystem, and enabling innovation across all functions. This role oversees all aspects of IT, data, cybersecurity, digital transformation, AI, and technology operations to ensure LOIM remains competitive, efficient, compliant, and client centric. The CTO will drive a multi year transformation agenda, lead diverse technology teams across locations, manage critical vendor relationships, and deliver major strategic programs that are foundational to LOIM's future operating model. YOUR ROLE Technology Strategy & Governance Define and maintain LOIM's global IT strategy and multi year technology roadmap.Lead the development and execution of key technology pillars (architecture, data, AI, cloud, digital workplace, cybersecurity).Ensure alignment with business strategy, investment priorities, and industry best practices.Provide thought leadership and innovation guidance to the Executive Committee, Boards & Committees, and senior leadership. Technology Leadership & Talent Management Lead, develop, and inspire a multi location technology organization.Build a strong team, upskill the organization to an AI-augmented workforce, and foster a culture of accountability, collaboration, and continuous improvement.Attract and retain high calibre technology professionals. Change, Transformation & Project Delivery Oversee the delivery of major transformation programs, ensuring milestones, scope, and budgets are met.Strengthen project governance, change management, and stakeholder alignment across all business units.Drive implementation of new platforms, tools, and data capabilities to modernize LOIM's technology landscape. Budget, Vendor & Supplier Management Own the global technology budget, ensuring cost discipline and return on investment including establishment & maintenance of impactful relationships with senior management at suppliers.Optimise commercial performance of critical technology partners, including SaaS vendors, market data providers, and infrastructure providers.Negotiate contracts and oversee risk, service levels, and performance. Operational Excellence, Cybersecurity & Resilience Ensure the stability, security, and scalability of all systems and infrastructure.Strengthen cyber defence, vulnerability management, regulatory compliance, and operational risk frameworks.Oversee disaster recovery, business continuity planning, and incident response.Work across functions to minimize IT & Operational errors. Boards, Committees, Reporting & Risk Management Represent Technology at relevant boards, committees (operational risk, digital, IT steering, data governance, investment platform).Produce KPIs, dashboards, and regulatory reports, ensuring accuracy and timely delivery.Proactively manage technology related business risks across the organisation. Client Due Diligence & External Engagement Lead the technology response for client due diligence requests, RFPs, and operational reviews.Present LOIM's technology strategy and controls to investors and partners.Foster strong relationships with external stakeholders, including regulators and auditors. Business Partnership Act as a strategic advisor to Investment, Sales, Risk, Operations, Compliance and Executive leadership teams.Translate business needs into scalable technology solutions.Champion data driven decision making and adoption of digital tools across LOIM.Strong, demonstrable network across industry peers, consortiums / forms and key service providers. YOUR PROFILE 15+ years in senior technology leadership roles, ideally within asset management, wealth management, or capital markets.Proven track record of delivering large scale transformation across investment platforms, data, and enterprise architecture.Deep experience with key investment management platforms (e.g., Enfusion, PORT, FactSet, Aladdin, Bloomberg, market data systems).Strong background in cybersecurity, vendor management, cloud transformation, AI adoption, and regulatory environments.Strategic thinker with ability to translate business objectives into actionable roadmaps.Strong executive presence, capable of influencing C suite and board level stakeholders.Exceptional team leadership, communication, and change management skills.High integrity, resilience, and ability to operate in a complex, fast changing environment. Our Maison's DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication. As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison's DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy. It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.
Apr 14, 2026
Full time
A career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25 offices across 4 continents. With a history spanning over 225 years, Lombard Odier is an investment house providing a comprehensive offering of discretionary and advisory portfolio management, wealth services and custody. We also offer asset management services and investment strategies through Lombard Odier Investment Managers and provide advanced banking technology to other financial institutions. "Rethink Everything" is our philosophy - it is at the heart of everything we do. We have grown stronger through more than 40 financial crises by rethinking the world around us to provide a fresh investment perspective for our clients. Lombard Odier Investment Managers ("LOIM") is the asset management business of the Lombard Odier Group. In order to strengthen our IT & Operations team, we are looking for a: Chief Technology Officer (CTO) The Chief Technology Officer (CTO) at LOIM is a key executive leader responsible for defining and executing the firm's global technology strategy, delivering a resilient and scalable technology ecosystem, and enabling innovation across all functions. This role oversees all aspects of IT, data, cybersecurity, digital transformation, AI, and technology operations to ensure LOIM remains competitive, efficient, compliant, and client centric. The CTO will drive a multi year transformation agenda, lead diverse technology teams across locations, manage critical vendor relationships, and deliver major strategic programs that are foundational to LOIM's future operating model. YOUR ROLE Technology Strategy & Governance Define and maintain LOIM's global IT strategy and multi year technology roadmap.Lead the development and execution of key technology pillars (architecture, data, AI, cloud, digital workplace, cybersecurity).Ensure alignment with business strategy, investment priorities, and industry best practices.Provide thought leadership and innovation guidance to the Executive Committee, Boards & Committees, and senior leadership. Technology Leadership & Talent Management Lead, develop, and inspire a multi location technology organization.Build a strong team, upskill the organization to an AI-augmented workforce, and foster a culture of accountability, collaboration, and continuous improvement.Attract and retain high calibre technology professionals. Change, Transformation & Project Delivery Oversee the delivery of major transformation programs, ensuring milestones, scope, and budgets are met.Strengthen project governance, change management, and stakeholder alignment across all business units.Drive implementation of new platforms, tools, and data capabilities to modernize LOIM's technology landscape. Budget, Vendor & Supplier Management Own the global technology budget, ensuring cost discipline and return on investment including establishment & maintenance of impactful relationships with senior management at suppliers.Optimise commercial performance of critical technology partners, including SaaS vendors, market data providers, and infrastructure providers.Negotiate contracts and oversee risk, service levels, and performance. Operational Excellence, Cybersecurity & Resilience Ensure the stability, security, and scalability of all systems and infrastructure.Strengthen cyber defence, vulnerability management, regulatory compliance, and operational risk frameworks.Oversee disaster recovery, business continuity planning, and incident response.Work across functions to minimize IT & Operational errors. Boards, Committees, Reporting & Risk Management Represent Technology at relevant boards, committees (operational risk, digital, IT steering, data governance, investment platform).Produce KPIs, dashboards, and regulatory reports, ensuring accuracy and timely delivery.Proactively manage technology related business risks across the organisation. Client Due Diligence & External Engagement Lead the technology response for client due diligence requests, RFPs, and operational reviews.Present LOIM's technology strategy and controls to investors and partners.Foster strong relationships with external stakeholders, including regulators and auditors. Business Partnership Act as a strategic advisor to Investment, Sales, Risk, Operations, Compliance and Executive leadership teams.Translate business needs into scalable technology solutions.Champion data driven decision making and adoption of digital tools across LOIM.Strong, demonstrable network across industry peers, consortiums / forms and key service providers. YOUR PROFILE 15+ years in senior technology leadership roles, ideally within asset management, wealth management, or capital markets.Proven track record of delivering large scale transformation across investment platforms, data, and enterprise architecture.Deep experience with key investment management platforms (e.g., Enfusion, PORT, FactSet, Aladdin, Bloomberg, market data systems).Strong background in cybersecurity, vendor management, cloud transformation, AI adoption, and regulatory environments.Strategic thinker with ability to translate business objectives into actionable roadmaps.Strong executive presence, capable of influencing C suite and board level stakeholders.Exceptional team leadership, communication, and change management skills.High integrity, resilience, and ability to operate in a complex, fast changing environment. Our Maison's DNA is defined by five core values. Excellence drives us to be the best at what we do, while Innovation fuels our progress. Respect underpins every interaction, and Integrity shapes our actions. Together, we are One Team, united in serving our clients with unwavering dedication. As a responsible and supportive employer, we promote a diverse and inclusive work environment for our employees and candidates. Diversity, Equity and Inclusion are woven into the fabric of our Maison's DNA, and we strive to ensure that our employees can fulfill both their personal and professional aspirations by encouraging internal mobility and individual upskilling programs. We firmly believe that building Diverse Teams contributes to our successes and to deliver on this, we actively embed Diversity, Equity and Inclusion in our business strategy. It is an exciting time to join our Teams. All applications will be handled in the strictest confidence.
Manager - Capital Projects, EY Consulting Manchester & London At EY, we are proud to work at the heart of some of the UK's most complex and high-profile infrastructure programmes. We work across the infrastructure lifecycle, including early stage project definition, design, delivery, operations, and decommissioning. We act as a Key Advisor, working with senior leaders across all areas of their businesses to shape the infrastructure of the future, and deliver customer focused outcomes. Our work is anchored in delivery of the UK's 10-Year Infrastructure Strategy, supporting the delivery of the UK's £718bn infrastructure pipeline, and aligned to national priorities including net zero, resilience and productivity. Our focus sectors include: Energy Transition - we work at the heart of the next generation of low carbon infrastructure, including nuclear power, renewables and carbon capture and storage Transport Infrastructure - we work on some of the UK's biggest road and rail projects, as well as with operators of the UK's transport infrastructure Utilities - we work with clients at the forefront of the UK's power network on the complex grid upgrades required, as well as securing access to clean water and sanitation required for the next generation Social Infrastructure - supporting the renewal of the UK's aging infrastructure, including across health, education and justice sectors Defence and National Security Infrastructure Digital Infrastructure such as AI enabled platforms, data centres and telecommunications As a Manager, you will play a key role in delivering high quality advisory work across major infrastructure and capital programmes. You will work closely with senior decision makers to bring clarity and structure to complex initiatives, leading workstreams, coordinating multi disciplinary teams and shaping clear, actionable recommendations. You will also contribute to the growth of EY's Infrastructure practice through team development, thought leadership and business development activity. What You'll Do Lead delivery of workstreams across major infrastructure and capital programmes, managing project teams to deliver Own the development of reports, documents and presentations to assist clients and senior members of the EY team with decision making Lead the facilitation of workshops, meetings and engagement sessions with clients and stakeholders Lead on programme and project management delivery using both traditional and agile approaches, including planning, project controls, RAID management, delivery assurance and reporting Lead on the development of business cases and investment cases for sustainable, net zero and large scale infrastructure initiatives (including Green Book Five Case Model business cases) Build strong working relationships and collaborate with clients, acting as a trusted day to day advisor to clients Drive stakeholder alignment across diverse groups, supporting clear communication, shared understanding and coordinated decision making Manage, coach and guide junior team members, supporting their development Identify opportunities for additional support and contribute to proposals, research and wider business development activity Stay informed of sector trends and emerging infrastructure themes to support timely, relevant advice Help strengthen EY's market presence through insights, collaboration and optional public facing activity (e.g. social media, thought leadership) What We're Looking For A strong understanding of the UK infrastructure landscape, including the UK's long term infrastructure strategy A genuine passion for infrastructure and the value it can bring, with a clear interest in how major programmes are shaped, delivered and operated A background in supporting infrastructure / transformation projects Experience in industry, government or consulting environments, including Strategy, Big 4 or Technology Consulting, engineering consultancies, or infrastructure owner / operator organisations Ability to build trusted relationships with clients, through excellent communication and collaboration skills Strong analytical skills, with the ability to interpret information and shape clear, practical recommendations Outstanding communication skills, including the ability to write to a high standard, present confidently and tailor messages for senior stakeholders Experience in programme and project delivery, strategic advice, and operating model implementations Facilitation and presentation skills, with the ability to bring stakeholders together, build alignment and drive outcomes Enjoy working in a hybrid environment, including with clients on site, with EY teams in the office, and virtually Willingness to travel to client sites across the UK Experience across one or more infrastructure sectors, such as transport, energy, utilities, social infrastructure, defence and digital infrastructure A bonus but not essential - an alignment to the profession through relevant qualifications or memberships (e.g. ICE, MPA, APM, PRINCE2 or similar) Career & Growth Work on some of the most significant infrastructure and transformation programmes in the UK and internationally Build relationships with key decision makers and programme leaders across public and private sectors Develop leadership capabilities through contributing to delivery and shaping delivery approaches Contribute to business development and help shape future service offerings Access structured learning, mentoring and clear pathways for career progression What We Offer A competitive, market benchmarked salary and performance related bonus, alongside EY's wider benefits and flexible working arrangements Continuous learning: You'll develop the mindset and skills to navigate whatever comes next Success as defined by you: We'll provide the tools and flexibility so you can make a meaningful impact, your way Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs A diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs If this role sounds like a good fit, we'd encourage you to apply or get in touch for a confidential chat
Apr 14, 2026
Full time
Manager - Capital Projects, EY Consulting Manchester & London At EY, we are proud to work at the heart of some of the UK's most complex and high-profile infrastructure programmes. We work across the infrastructure lifecycle, including early stage project definition, design, delivery, operations, and decommissioning. We act as a Key Advisor, working with senior leaders across all areas of their businesses to shape the infrastructure of the future, and deliver customer focused outcomes. Our work is anchored in delivery of the UK's 10-Year Infrastructure Strategy, supporting the delivery of the UK's £718bn infrastructure pipeline, and aligned to national priorities including net zero, resilience and productivity. Our focus sectors include: Energy Transition - we work at the heart of the next generation of low carbon infrastructure, including nuclear power, renewables and carbon capture and storage Transport Infrastructure - we work on some of the UK's biggest road and rail projects, as well as with operators of the UK's transport infrastructure Utilities - we work with clients at the forefront of the UK's power network on the complex grid upgrades required, as well as securing access to clean water and sanitation required for the next generation Social Infrastructure - supporting the renewal of the UK's aging infrastructure, including across health, education and justice sectors Defence and National Security Infrastructure Digital Infrastructure such as AI enabled platforms, data centres and telecommunications As a Manager, you will play a key role in delivering high quality advisory work across major infrastructure and capital programmes. You will work closely with senior decision makers to bring clarity and structure to complex initiatives, leading workstreams, coordinating multi disciplinary teams and shaping clear, actionable recommendations. You will also contribute to the growth of EY's Infrastructure practice through team development, thought leadership and business development activity. What You'll Do Lead delivery of workstreams across major infrastructure and capital programmes, managing project teams to deliver Own the development of reports, documents and presentations to assist clients and senior members of the EY team with decision making Lead the facilitation of workshops, meetings and engagement sessions with clients and stakeholders Lead on programme and project management delivery using both traditional and agile approaches, including planning, project controls, RAID management, delivery assurance and reporting Lead on the development of business cases and investment cases for sustainable, net zero and large scale infrastructure initiatives (including Green Book Five Case Model business cases) Build strong working relationships and collaborate with clients, acting as a trusted day to day advisor to clients Drive stakeholder alignment across diverse groups, supporting clear communication, shared understanding and coordinated decision making Manage, coach and guide junior team members, supporting their development Identify opportunities for additional support and contribute to proposals, research and wider business development activity Stay informed of sector trends and emerging infrastructure themes to support timely, relevant advice Help strengthen EY's market presence through insights, collaboration and optional public facing activity (e.g. social media, thought leadership) What We're Looking For A strong understanding of the UK infrastructure landscape, including the UK's long term infrastructure strategy A genuine passion for infrastructure and the value it can bring, with a clear interest in how major programmes are shaped, delivered and operated A background in supporting infrastructure / transformation projects Experience in industry, government or consulting environments, including Strategy, Big 4 or Technology Consulting, engineering consultancies, or infrastructure owner / operator organisations Ability to build trusted relationships with clients, through excellent communication and collaboration skills Strong analytical skills, with the ability to interpret information and shape clear, practical recommendations Outstanding communication skills, including the ability to write to a high standard, present confidently and tailor messages for senior stakeholders Experience in programme and project delivery, strategic advice, and operating model implementations Facilitation and presentation skills, with the ability to bring stakeholders together, build alignment and drive outcomes Enjoy working in a hybrid environment, including with clients on site, with EY teams in the office, and virtually Willingness to travel to client sites across the UK Experience across one or more infrastructure sectors, such as transport, energy, utilities, social infrastructure, defence and digital infrastructure A bonus but not essential - an alignment to the profession through relevant qualifications or memberships (e.g. ICE, MPA, APM, PRINCE2 or similar) Career & Growth Work on some of the most significant infrastructure and transformation programmes in the UK and internationally Build relationships with key decision makers and programme leaders across public and private sectors Develop leadership capabilities through contributing to delivery and shaping delivery approaches Contribute to business development and help shape future service offerings Access structured learning, mentoring and clear pathways for career progression What We Offer A competitive, market benchmarked salary and performance related bonus, alongside EY's wider benefits and flexible working arrangements Continuous learning: You'll develop the mindset and skills to navigate whatever comes next Success as defined by you: We'll provide the tools and flexibility so you can make a meaningful impact, your way Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs A diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs If this role sounds like a good fit, we'd encourage you to apply or get in touch for a confidential chat
Governance and Control Manager Segment / Business Unit: Mars Veterinary Health Europe (MVH Europe) Function: Finance Reporting to: Director Governance & Control Location: Solihull (UK) or Amsterdam (Netherlands) - must be able to work in the office 2 days a week Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 17 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety. AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development. At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose - to make A BETTER WORLD FOR PETS - starts with building a better world for our people. Operational excellence plays a critical role in enabling scalable growth, consistent quality, and sustainable performance across our clinics and regions. About the Role Mars Veterinary Health Europe is seeking a Governance and Control Manager to play a key role in strengthening the internal control environment and promoting governance best practices across our European operations. This position is instrumental in mitigating risk, strengthening financial governance, and ensuring compliance with Mars Inc. policies and industry standards. Working closely with regional and local finance and operational teams, you will support the deployment and continuous improvement of internal control frameworks while helping embed a strong culture of accountability and compliance across multiple European markets. The role combines strategic governance oversight with hands on control execution, making it ideal for a finance professional with strong internal controls, audit, or risk management experience. Key Responsibilities Internal Control Framework Lead the deployment and continuous improvement of internal control frameworks for financial and operational processes across MVH Europe. Manage the implementation, documentation, and testing of financial controls, including walkthroughs and control testing cycles. Risk Management & Compliance Identify emerging risks and control gaps across financial processes. Report inefficiencies, process weaknesses, or potential fraud risks and implement pragmatic solutions to strengthen controls. Ensure alignment with Mars Inc. governance policies and compliance standards. Audit & Control Assurance Collaborate with internal and external auditors to address control deficiencies and support remediation actions. Provide governance expertise during audit reviews and compliance assessments. Governance & Policy Implementation Drive adoption of financial governance policies and procedures across markets. Support local teams to ensure consistent execution and understanding of governance standards. Process Documentation & Improvement Manage the annual update of financial process documentation. Support finance transformation initiatives and cross functional projects as a governance and controls subject matter expert. Training & Culture Deliver training and awareness initiatives to enhance internal control literacy across the organisation. Promote a culture of compliance, accountability, and strong financial governance. Fraud Investigation & Remediation Investigate and resolve suspected fraud and theft cases (R25). Coordinate remediation actions and ensure timely case resolution while sharing lessons learned. Data & Insights Support digital initiatives related to governance, including data analysis and insights generation. Contribute to governance reporting and monitoring through analytical tools. Context & Scope Reports to the Director Governance & Control and operates across MVH Europe in a multi country environment. Works closely with regional and local finance teams, financial and business controllers, and support functions. Supports both operational control activities and long term strategic governance initiatives. Contributes to the development of internal governance standards aligned with Mars Inc. policies and compliance expectations. Education & Qualifications Bachelor's degree in Finance, Accounting, or a related discipline. Advanced degree or professional certifications such as CPA, CMA, ACCA, CFA, or CIA are highly desirable. Experience Minimum 5 years' experience in finance, accounting, internal audit, or internal controls. Experience in a multinational organisation or Big 4 audit firm preferred. Strong knowledge of internal control frameworks, financial regulations, and accounting standards. Experience in control testing, risk assessments, policy deployment, and remediation planning. Technical Skills Strong data analysis and documentation capabilities. Advanced Microsoft Excel proficiency. Experience working with ERP systems and governance platforms. Experience with Monday boards and Power BI is considered an advantage. Leadership Competencies Drives for Results Manages Complexity Ensures Accountability Collaborates and Builds Relationships Plans and Aligns Communicates Effectively Our offer Join a purpose driven company, where we're striving to shape the future of veterinary care, together. An industry competitive salary and benefits package A stimulating work environment with good opportunities for personal development Freedom to take responsibility and the opportunity to influence Flexible working hours, hybrid working, international, digital work environment Learning and development opportunities The opportunity to cuddle our beloved 4 legged friends in our offices. If this sounds like you: Please contact Christina Scimeca, Group Corporate Recruiter, who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below. MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds. Internal Candidates/Associates If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment process.
Apr 14, 2026
Full time
Governance and Control Manager Segment / Business Unit: Mars Veterinary Health Europe (MVH Europe) Function: Finance Reporting to: Director Governance & Control Location: Solihull (UK) or Amsterdam (Netherlands) - must be able to work in the office 2 days a week Mars Veterinary Health (MVH) Europe is a family of leading veterinary care providers committed to creating a better world for pets. Our network includes trusted brands such as AniCura and Linnaeus, operating over 500 animal hospitals and clinics across 17 European countries. Together, our teams deliver high-quality, modern veterinary care for companion animals, ensuring peace of mind for pet owners through excellent access and patient safety. AniCura, our largest brand in Europe, provides care to over three million patients each year through 12,500 dedicated professionals. Linnaeus, operating primarily in the UK and Ireland, is home to over 6,000 Associates empowered to deliver exceptional care through a culture of collaboration, clinical excellence, and continuous development. At MVH Europe, we prioritize a culture of accountability, inclusion, and wellbeing. We believe our purpose - to make A BETTER WORLD FOR PETS - starts with building a better world for our people. Operational excellence plays a critical role in enabling scalable growth, consistent quality, and sustainable performance across our clinics and regions. About the Role Mars Veterinary Health Europe is seeking a Governance and Control Manager to play a key role in strengthening the internal control environment and promoting governance best practices across our European operations. This position is instrumental in mitigating risk, strengthening financial governance, and ensuring compliance with Mars Inc. policies and industry standards. Working closely with regional and local finance and operational teams, you will support the deployment and continuous improvement of internal control frameworks while helping embed a strong culture of accountability and compliance across multiple European markets. The role combines strategic governance oversight with hands on control execution, making it ideal for a finance professional with strong internal controls, audit, or risk management experience. Key Responsibilities Internal Control Framework Lead the deployment and continuous improvement of internal control frameworks for financial and operational processes across MVH Europe. Manage the implementation, documentation, and testing of financial controls, including walkthroughs and control testing cycles. Risk Management & Compliance Identify emerging risks and control gaps across financial processes. Report inefficiencies, process weaknesses, or potential fraud risks and implement pragmatic solutions to strengthen controls. Ensure alignment with Mars Inc. governance policies and compliance standards. Audit & Control Assurance Collaborate with internal and external auditors to address control deficiencies and support remediation actions. Provide governance expertise during audit reviews and compliance assessments. Governance & Policy Implementation Drive adoption of financial governance policies and procedures across markets. Support local teams to ensure consistent execution and understanding of governance standards. Process Documentation & Improvement Manage the annual update of financial process documentation. Support finance transformation initiatives and cross functional projects as a governance and controls subject matter expert. Training & Culture Deliver training and awareness initiatives to enhance internal control literacy across the organisation. Promote a culture of compliance, accountability, and strong financial governance. Fraud Investigation & Remediation Investigate and resolve suspected fraud and theft cases (R25). Coordinate remediation actions and ensure timely case resolution while sharing lessons learned. Data & Insights Support digital initiatives related to governance, including data analysis and insights generation. Contribute to governance reporting and monitoring through analytical tools. Context & Scope Reports to the Director Governance & Control and operates across MVH Europe in a multi country environment. Works closely with regional and local finance teams, financial and business controllers, and support functions. Supports both operational control activities and long term strategic governance initiatives. Contributes to the development of internal governance standards aligned with Mars Inc. policies and compliance expectations. Education & Qualifications Bachelor's degree in Finance, Accounting, or a related discipline. Advanced degree or professional certifications such as CPA, CMA, ACCA, CFA, or CIA are highly desirable. Experience Minimum 5 years' experience in finance, accounting, internal audit, or internal controls. Experience in a multinational organisation or Big 4 audit firm preferred. Strong knowledge of internal control frameworks, financial regulations, and accounting standards. Experience in control testing, risk assessments, policy deployment, and remediation planning. Technical Skills Strong data analysis and documentation capabilities. Advanced Microsoft Excel proficiency. Experience working with ERP systems and governance platforms. Experience with Monday boards and Power BI is considered an advantage. Leadership Competencies Drives for Results Manages Complexity Ensures Accountability Collaborates and Builds Relationships Plans and Aligns Communicates Effectively Our offer Join a purpose driven company, where we're striving to shape the future of veterinary care, together. An industry competitive salary and benefits package A stimulating work environment with good opportunities for personal development Freedom to take responsibility and the opportunity to influence Flexible working hours, hybrid working, international, digital work environment Learning and development opportunities The opportunity to cuddle our beloved 4 legged friends in our offices. If this sounds like you: Please contact Christina Scimeca, Group Corporate Recruiter, who is happy to tell you more about this opportunity and the recruitment process. Or apply by submitting your resume through the apply button below. MVHE is an equal opportunity employer and welcomes applications from candidates with diverse backgrounds. Internal Candidates/Associates If you are interested in this position, please reach out to the Corporate Recruiter to understand the internal recruitment process.
Join Our Team as a Client Operations Manager Location: Chesterfield, Derbyshire Are you an experienced Client Operations Manager looking for a fresh challenge? If so, we could have the perfect opportunity for you. As we continue our growth journey this newly created role within our Service Operations Team will be responsible for building and maintaining strong relationships between our clients and Brightwell. You will be a key player in ensuring client satisfaction, the role provides a vital link between the client stakeholders and colleagues across Brightwell. As an advocate for change the Client Operations Manager will identify opportunities to build or improve upon our product portfolio contributing to Brightwell's growth strategy and ensuring excellent client satisfaction. What you'll do: Manage a portfolio of pension clients, acting as point of contact at a strategic and tactical level with senior client management members and other associated stakeholders, building strong client relationships. Within Brightwell, work with the wider business functions to ensure all client requirements are met to the highest quality and supporting the senior management team to build and maintain client relationships. Support the development of proposals and presenting these to new clients. Identify and develop opportunities for commercial growth and client service level enhancement. Supporting planning and implementation activities at a senior level. Report key delivery successes and anticipating client concerns and managing client stakeholder expectations in consideration of operational performance fluctuations, changes in service delivery (including regulatory changes) and project work. Managing day-to-day communications proactively where appropriate, setting expectations for response turnaround to help ensure consistency of treatment across the client portfolio. Develop and implement client retention strategies and account development in support of Brightwell's strategic agenda for growth. Oversee client reporting, working with the wider business to ensure reporting is provided to clients on schedule and support with presentations to clients. Understand and leverage opportunities to create solutions that meet all stakeholder requirements Act as a day-to-day contact for client enquiries, setting expectations for response turnaround and ensuring agreed targets are met This role would suit someone with: A proven track record in developing and maintaining client relationships including senior stakeholder management. A high level of commercial awareness with experience in the identification, development and implementation of products and services to meet emerging client needs Experience in the sale of new products and services to existing and potential clients The ability to build and maintain strategic partnerships with stakeholders Strong influencing skills with the ability to communicate effectively at all levels within and external to the organisation A positive and professional attitude The ability to work to deadlines and manage workload appropriately Experience of operating in a change environment Experience of identifying and driving continuous improvement Proven management experience in the pensions industry (desirable) Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus of up to 20%. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Apr 14, 2026
Full time
Join Our Team as a Client Operations Manager Location: Chesterfield, Derbyshire Are you an experienced Client Operations Manager looking for a fresh challenge? If so, we could have the perfect opportunity for you. As we continue our growth journey this newly created role within our Service Operations Team will be responsible for building and maintaining strong relationships between our clients and Brightwell. You will be a key player in ensuring client satisfaction, the role provides a vital link between the client stakeholders and colleagues across Brightwell. As an advocate for change the Client Operations Manager will identify opportunities to build or improve upon our product portfolio contributing to Brightwell's growth strategy and ensuring excellent client satisfaction. What you'll do: Manage a portfolio of pension clients, acting as point of contact at a strategic and tactical level with senior client management members and other associated stakeholders, building strong client relationships. Within Brightwell, work with the wider business functions to ensure all client requirements are met to the highest quality and supporting the senior management team to build and maintain client relationships. Support the development of proposals and presenting these to new clients. Identify and develop opportunities for commercial growth and client service level enhancement. Supporting planning and implementation activities at a senior level. Report key delivery successes and anticipating client concerns and managing client stakeholder expectations in consideration of operational performance fluctuations, changes in service delivery (including regulatory changes) and project work. Managing day-to-day communications proactively where appropriate, setting expectations for response turnaround to help ensure consistency of treatment across the client portfolio. Develop and implement client retention strategies and account development in support of Brightwell's strategic agenda for growth. Oversee client reporting, working with the wider business to ensure reporting is provided to clients on schedule and support with presentations to clients. Understand and leverage opportunities to create solutions that meet all stakeholder requirements Act as a day-to-day contact for client enquiries, setting expectations for response turnaround and ensuring agreed targets are met This role would suit someone with: A proven track record in developing and maintaining client relationships including senior stakeholder management. A high level of commercial awareness with experience in the identification, development and implementation of products and services to meet emerging client needs Experience in the sale of new products and services to existing and potential clients The ability to build and maintain strategic partnerships with stakeholders Strong influencing skills with the ability to communicate effectively at all levels within and external to the organisation A positive and professional attitude The ability to work to deadlines and manage workload appropriately Experience of operating in a change environment Experience of identifying and driving continuous improvement Proven management experience in the pensions industry (desirable) Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonus of up to 20%. 25 days holiday (increasing to 30 with service) plus bank holidays. A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert. Apply Now!
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Company-wide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. PIC is recruiting for a Debt Origination Associate to join its PIC Capital department, PIC's wider private asset origination business that operates across various private markets. The Debt Origination function contributes to the overall success of the business by sourcing, structuring and investing in off-benchmark investment grade debt, and has invested more than £12 billion over a decade in areas like structured finance, social housing, higher education, infrastructure, renewable energy, corporates, financials, and other public sectors. In this exciting and varied role, you will support the origination and execution of investment grade private debt opportunities across a range of sectors with a particular focus on Public Finance and Corporates. Specific accountabilities assigned to the role of Debt Origination Associate within the Debt Origination team: Supporting with sourcing, analysing, pricing, and structuring investment grade private debt opportunities across a range of sectors that are suitable for an insurance company to match long-dated liabilities, with a particular focus on Public Finance and Corporates To conduct thorough financial analysis and due diligence on potential investment opportunities (with oversight from senior team members); this includes areas such as initial deal screening, analysis of key risks and mitigants, pricing and relative value analysis, analysis of financial performance, and review of commercial terms and legal memos Preparing detailed credit papers incorporating the analysis and due diligence undertaken and setting out the investment rationale; presenting these to Credit and Investment Committees (with oversight from senior team members) Collaborating with stakeholders across the business including Credit Research, ALM, Market Solutions, Legal, Risk, Responsible Investing, and Finance Actuarial, to ensure they are included in any new deal and that investments are well understood Supporting with reviewing and scrutinising all relevant due diligence documentation to ensure the risks of the transaction are documented and understood. Keeps informed of industry trends, market developments, regulatory changes in the private debt space and relevant sectors, by attending industry seminars, reading and sharing relevant published articles Working with the wider Debt Origination function on live transactions and projects across various sectors depending on needs and pipeline Seeks to take ownership for their own learning and development in both technical and non-technical skills of private debt origination, particularly around deal pricing and insurance regulation Assist the wider team on strategic projects internally and externally as required Experience: Recognised qualification in relevant subject matter or strong employment record in a relevant front-office role Front-office experience working in an insurer/asset manager/pension fund/bank/rating agency or advisory firm with a focus on debt investing Basic experience in reviewing loan / bond / private placement documentation Experience in managing internal and external stakeholders of varying seniority, and presenting to internal stakeholders Knowledge: Basic understanding of private debt/credit markets, in areas such as credit ratings, debt structures, and sector risks, with a particular focus on corporates and public finance sectors Strong understanding of financial statements and ability to undertake financial analysis Basic understanding of interest rates/ curves/ cash flow discounting Ability to model cashflows for private debt transactions Basic understanding of foreign currency assets, inflation, and derivatives Skills: Displays a proactive mindset and a strong commitment to delivering high-quality results Strong sense of teamwork and ability to work collaboratively Strong organisational skills and attention to detail Strong communication and presentation skills (oral and written), in particular ability to present complex ideas clearly and succinctly Ability to network and build relationships with internal and external stakeholders Advanced MS Office skills, particularly in Excel Basic Bloomberg skills Ability to thrive in a fast-paced, dynamic environment and handle multiple projects simultaneously Openness to taking feedback and learning from it DEI at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
Apr 14, 2026
Full time
Pension Insurance Corporation ("PIC") provides secure retirement incomes through comprehensive risk management and excellence in asset and liability management, as well as exceptional customer service. Our purpose is to pay the pensions of our current and future policyholders. We achieve our purpose by setting Company-wide strategic objectives and driving a healthy culture based on our PIC Values of Resilient, Adaptable, and Loyal. PIC is recruiting for a Debt Origination Associate to join its PIC Capital department, PIC's wider private asset origination business that operates across various private markets. The Debt Origination function contributes to the overall success of the business by sourcing, structuring and investing in off-benchmark investment grade debt, and has invested more than £12 billion over a decade in areas like structured finance, social housing, higher education, infrastructure, renewable energy, corporates, financials, and other public sectors. In this exciting and varied role, you will support the origination and execution of investment grade private debt opportunities across a range of sectors with a particular focus on Public Finance and Corporates. Specific accountabilities assigned to the role of Debt Origination Associate within the Debt Origination team: Supporting with sourcing, analysing, pricing, and structuring investment grade private debt opportunities across a range of sectors that are suitable for an insurance company to match long-dated liabilities, with a particular focus on Public Finance and Corporates To conduct thorough financial analysis and due diligence on potential investment opportunities (with oversight from senior team members); this includes areas such as initial deal screening, analysis of key risks and mitigants, pricing and relative value analysis, analysis of financial performance, and review of commercial terms and legal memos Preparing detailed credit papers incorporating the analysis and due diligence undertaken and setting out the investment rationale; presenting these to Credit and Investment Committees (with oversight from senior team members) Collaborating with stakeholders across the business including Credit Research, ALM, Market Solutions, Legal, Risk, Responsible Investing, and Finance Actuarial, to ensure they are included in any new deal and that investments are well understood Supporting with reviewing and scrutinising all relevant due diligence documentation to ensure the risks of the transaction are documented and understood. Keeps informed of industry trends, market developments, regulatory changes in the private debt space and relevant sectors, by attending industry seminars, reading and sharing relevant published articles Working with the wider Debt Origination function on live transactions and projects across various sectors depending on needs and pipeline Seeks to take ownership for their own learning and development in both technical and non-technical skills of private debt origination, particularly around deal pricing and insurance regulation Assist the wider team on strategic projects internally and externally as required Experience: Recognised qualification in relevant subject matter or strong employment record in a relevant front-office role Front-office experience working in an insurer/asset manager/pension fund/bank/rating agency or advisory firm with a focus on debt investing Basic experience in reviewing loan / bond / private placement documentation Experience in managing internal and external stakeholders of varying seniority, and presenting to internal stakeholders Knowledge: Basic understanding of private debt/credit markets, in areas such as credit ratings, debt structures, and sector risks, with a particular focus on corporates and public finance sectors Strong understanding of financial statements and ability to undertake financial analysis Basic understanding of interest rates/ curves/ cash flow discounting Ability to model cashflows for private debt transactions Basic understanding of foreign currency assets, inflation, and derivatives Skills: Displays a proactive mindset and a strong commitment to delivering high-quality results Strong sense of teamwork and ability to work collaboratively Strong organisational skills and attention to detail Strong communication and presentation skills (oral and written), in particular ability to present complex ideas clearly and succinctly Ability to network and build relationships with internal and external stakeholders Advanced MS Office skills, particularly in Excel Basic Bloomberg skills Ability to thrive in a fast-paced, dynamic environment and handle multiple projects simultaneously Openness to taking feedback and learning from it DEI at PIC At PIC, we believe that true innovation stems from embracing diverse perspectives, backgrounds and experiences. We are committed to building a workplace where every individual, regardless of race, gender identity, sexual orientation, disability, age, religion, or socio-economic background, feels valued, heard and empowered to succeed. We hold ourselves accountable through ongoing initiatives, such as inclusive hiring practices, and equitable career development opportunities that support belonging and community. While we're proud of our progress, we recognise there's work ahead, and we remain dedicated to listening, learning and evolving together. In addition to a competitive base salary and the opportunity to participate in our annual, performance-related bonus plan, upon joining us here at Pension Insurance Corporation, you will get access to some great benefits, including private medical insurance, 28 days' annual leave (excluding bank holidays), a generous pension scheme and much more.
I'm currently recruiting on behalf of a food industry client seeking a Corporate Sustainability & Responsibility Manager to support and deliver their Corporate & Social Responsibility strategy across environmental sustainability, human rights due diligence, and animal welfare. This is a hands on, impactful role working across a complex supply chain, with significant exposure to senior stakeholders, suppliers, NGOs, and industry bodies. The Role The successful candidate will be responsible for driving and supporting initiatives across three core pillars: climate & environment, human rights, and animal welfare. Environmental Sustainability Manage greenhouse gas (GHG) data collection and reporting across Scopes 1, 2, and 3 for operations and supply chain Work closely with suppliers to support the collection and improvement of emissions data Assess environmental impacts across the supply base and develop mitigation action plans Participate in industry wide initiatives with suppliers, government agencies, academic institutions, customers, and NGOs Human Rights Due Diligence Lead the business' Human Rights Due Diligence (HRDD) programme within the supply chain Implement enhanced due diligence processes for high risk origins Conduct frequent audits of high risk direct and indirect suppliers Manage corrective action plans addressing salient human rights issues Represent the business in industry collaborations focused on worker welfare and human rights Animal Welfare Ensure the business remains at the forefront of animal welfare standards and innovation Collaborate with suppliers, customers, and NGOs to advance animal welfare commitments Review relevant scientific literature and provide recommendations to senior leadership Reporting & Stakeholder Engagement Own and manage reporting metrics across environmental sustainability, human rights, and animal welfare Represent the business in external NGO and industry collaborations Communicate insights, progress, and recommendations to senior leadership Key Stakeholders Internal teams across the business Global suppliers Customers Industry collaboration bodies NGOs Candidate Profile Degree in a scientific, environmental, or relevant industry related discipline Strong working knowledge of: GHG Protocol SMETA ETI Base Code UN Guiding Principles on Business & Human Rights Science Based Targets initiative (SBTi) Proven project management experience Strong communication and stakeholder management skills Experience working with energy and emissions reporting metrics Experience delivering or supporting human rights due diligence programmes Prior experience in a similar role within the food industry is highly desirable k 3 days site based This is a fantastic opportunity to join a purpose driven organisation and play a key role in shaping responsible, ethical, and sustainable practices across a global food supply chain. If this sounds like you - or someone in your network - please apply or reach out directly for a confidential discussion.
Apr 14, 2026
Full time
I'm currently recruiting on behalf of a food industry client seeking a Corporate Sustainability & Responsibility Manager to support and deliver their Corporate & Social Responsibility strategy across environmental sustainability, human rights due diligence, and animal welfare. This is a hands on, impactful role working across a complex supply chain, with significant exposure to senior stakeholders, suppliers, NGOs, and industry bodies. The Role The successful candidate will be responsible for driving and supporting initiatives across three core pillars: climate & environment, human rights, and animal welfare. Environmental Sustainability Manage greenhouse gas (GHG) data collection and reporting across Scopes 1, 2, and 3 for operations and supply chain Work closely with suppliers to support the collection and improvement of emissions data Assess environmental impacts across the supply base and develop mitigation action plans Participate in industry wide initiatives with suppliers, government agencies, academic institutions, customers, and NGOs Human Rights Due Diligence Lead the business' Human Rights Due Diligence (HRDD) programme within the supply chain Implement enhanced due diligence processes for high risk origins Conduct frequent audits of high risk direct and indirect suppliers Manage corrective action plans addressing salient human rights issues Represent the business in industry collaborations focused on worker welfare and human rights Animal Welfare Ensure the business remains at the forefront of animal welfare standards and innovation Collaborate with suppliers, customers, and NGOs to advance animal welfare commitments Review relevant scientific literature and provide recommendations to senior leadership Reporting & Stakeholder Engagement Own and manage reporting metrics across environmental sustainability, human rights, and animal welfare Represent the business in external NGO and industry collaborations Communicate insights, progress, and recommendations to senior leadership Key Stakeholders Internal teams across the business Global suppliers Customers Industry collaboration bodies NGOs Candidate Profile Degree in a scientific, environmental, or relevant industry related discipline Strong working knowledge of: GHG Protocol SMETA ETI Base Code UN Guiding Principles on Business & Human Rights Science Based Targets initiative (SBTi) Proven project management experience Strong communication and stakeholder management skills Experience working with energy and emissions reporting metrics Experience delivering or supporting human rights due diligence programmes Prior experience in a similar role within the food industry is highly desirable k 3 days site based This is a fantastic opportunity to join a purpose driven organisation and play a key role in shaping responsible, ethical, and sustainable practices across a global food supply chain. If this sounds like you - or someone in your network - please apply or reach out directly for a confidential discussion.
Pertemps Network Group are delighted to be assisting a reputable housing provider in recruiting a Customer Service Advisor (Rent Income Support) to join their Finance and Rental Income team. This is an excellent opportunity for candidates with strong customer service experience, particularly within housing or income-related roles, who are passionate about supporting residents and delivering positive outcomes. You will act as the first point of contact for resident enquiries relating to rent accounts and arrears, supporting income recovery while ensuring residents are directed to the right financial support where required. Some training will be provided; however, candidates with prior experience in housing income or rent support roles are highly desirable. Reports To: Rental Income Team Manager Location: Hybrid - 3 days per week in office Hours: Monday to Friday, 9:00am - 5:00pm Rate: 19:98 PAYE - 25:49 UMBRELLA Role Purpose To provide a professional and supportive service as the first point of contact for resident enquiries relating to current and former tenant rent accounts and arrears. You will assist with rent arrears collection, provide rent account information, and support residents who may be experiencing financial hardship by directing them to appropriate services to maximise their income and sustain their tenancies. The role supports delivery of team Key Performance Indicators (KPIs) , customer satisfaction targets, and first contact resolution outcomes. Key Responsibilities Customer Enquiries & Communicatio Act as the first point of contact for residents regarding: Rent balances Rent arrears Annual rent increases Payment enquiries Handle enquiries across multiple communication channels, including: Telephone (inbound and outbound), Email, Web enquiries, SMS, Face-to-face contact, Written and postal correspondence Provide empathetic and supportive communication to residents. Maximise first-time resolution of customer enquiries. Income Support & Resident Guidance Identify residents experiencing financial hardship. Signpost residents to appropriate support services, including: Welfare Benefit Teams, Housing Support Fund, Discretionary Housing Payments Encourage sustainable payment methods such as Direct Debit. Assist residents with: Payment plans, Standing orders, Refund enquiries, Missing payment investigations Rent Account Administration Maintain accurate customer records within the housing management system. Provide up-to-date rent account balances. Issue rent statements and rent cards when required. Take payments and make low-level payment arrangements. Escalate complex enquiries to Rental Income Support Officers. Carry out lower-level arrears recovery and administrative tasks as directed. Universal Credit & System Updates Update the Universal Credit Landlord Portal with revised rent charges within required timescales. Advise residents receiving Universal Credit to update their journal when rent changes occur. Ensure all updates comply with required reporting standards. Performance & Service Delivery Work within a performance-driven environment aligned to: Key Performance Indicators (KPIs) Customer satisfaction targets First Contact Resolution targets Act as an ambassador for excellent customer service. Desirable Experienc Previous experience in Rent Income Support, Housing Income, Arrears Recovery and Social Housing or Local Authority environments Knowledge of: Universal Credit processes Housing Benefit systems Welfare support pathways Experience working with housing or income management systems. Ideal Candidate Profile Have previous experience in rent income or housing support roles Are confident dealing with financial and arrears-related enquiries Have strong customer service and communication skills Are motivated by helping residents achieve positive financial outcomes Thrive in fast-paced, performance-driven environments Apply Now If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery Officer Suport looking for your next opportunity, Pertemps Network Group would love to hear from you.
Apr 14, 2026
Full time
Pertemps Network Group are delighted to be assisting a reputable housing provider in recruiting a Customer Service Advisor (Rent Income Support) to join their Finance and Rental Income team. This is an excellent opportunity for candidates with strong customer service experience, particularly within housing or income-related roles, who are passionate about supporting residents and delivering positive outcomes. You will act as the first point of contact for resident enquiries relating to rent accounts and arrears, supporting income recovery while ensuring residents are directed to the right financial support where required. Some training will be provided; however, candidates with prior experience in housing income or rent support roles are highly desirable. Reports To: Rental Income Team Manager Location: Hybrid - 3 days per week in office Hours: Monday to Friday, 9:00am - 5:00pm Rate: 19:98 PAYE - 25:49 UMBRELLA Role Purpose To provide a professional and supportive service as the first point of contact for resident enquiries relating to current and former tenant rent accounts and arrears. You will assist with rent arrears collection, provide rent account information, and support residents who may be experiencing financial hardship by directing them to appropriate services to maximise their income and sustain their tenancies. The role supports delivery of team Key Performance Indicators (KPIs) , customer satisfaction targets, and first contact resolution outcomes. Key Responsibilities Customer Enquiries & Communicatio Act as the first point of contact for residents regarding: Rent balances Rent arrears Annual rent increases Payment enquiries Handle enquiries across multiple communication channels, including: Telephone (inbound and outbound), Email, Web enquiries, SMS, Face-to-face contact, Written and postal correspondence Provide empathetic and supportive communication to residents. Maximise first-time resolution of customer enquiries. Income Support & Resident Guidance Identify residents experiencing financial hardship. Signpost residents to appropriate support services, including: Welfare Benefit Teams, Housing Support Fund, Discretionary Housing Payments Encourage sustainable payment methods such as Direct Debit. Assist residents with: Payment plans, Standing orders, Refund enquiries, Missing payment investigations Rent Account Administration Maintain accurate customer records within the housing management system. Provide up-to-date rent account balances. Issue rent statements and rent cards when required. Take payments and make low-level payment arrangements. Escalate complex enquiries to Rental Income Support Officers. Carry out lower-level arrears recovery and administrative tasks as directed. Universal Credit & System Updates Update the Universal Credit Landlord Portal with revised rent charges within required timescales. Advise residents receiving Universal Credit to update their journal when rent changes occur. Ensure all updates comply with required reporting standards. Performance & Service Delivery Work within a performance-driven environment aligned to: Key Performance Indicators (KPIs) Customer satisfaction targets First Contact Resolution targets Act as an ambassador for excellent customer service. Desirable Experienc Previous experience in Rent Income Support, Housing Income, Arrears Recovery and Social Housing or Local Authority environments Knowledge of: Universal Credit processes Housing Benefit systems Welfare support pathways Experience working with housing or income management systems. Ideal Candidate Profile Have previous experience in rent income or housing support roles Are confident dealing with financial and arrears-related enquiries Have strong customer service and communication skills Are motivated by helping residents achieve positive financial outcomes Thrive in fast-paced, performance-driven environments Apply Now If you are an experienced Income Officer, Rent Arrears Officer or Income Recovery Officer Suport looking for your next opportunity, Pertemps Network Group would love to hear from you.
Join Our Team as a Quality Assurance Manager Location: Chesterfield, Derbyshire Full Time Are you an experienced quality and operations professional looking to take the lead in a stand-alone role where you can drive forward quality excellence across a member-focused organisation? In this role, you will shape and deliver Brightwell's Quality Assurance Framework, ensuring systems, processes and people are consistently reviewed, improved and aligned to regulatory and operational standards. You will work closely with senior leaders to embed best practice, strengthen controls and deliver positive outcomes for our members. What you'll do: Lead the end-to-end collection, analysis and interpretation of organisational quality metrics, producing insight-driven reports that track performance against KPIs and Right First Time targets. Define, implement and continuously evolve the standards for quality assurance reviews across internal teams and third-party providers. Set the approach and expectations for quality assurance across the management community, providing leadership, direction and coaching. Oversee and independently direct quality reviews, ensuring they are completed to required timeframes and standards. Provide actionable quality and performance insights to senior stakeholders to inform decision-making. Lead and facilitate quality calibration sessions with operational teams and external partners. Direct operational leads in designing, prioritising and implementing improvement plans. Drive structured team problem-solving activities to enhance operational efficiency and address root causes. Ensure timely escalation and follow-through when errors or non-compliance are identified. Design, lead and oversee the delivery of quality assurance training programmes. Lead quarterly deep-dive analyses into performance challenges and opportunities. Build strong strategic relationships with Risk and Compliance teams across Chesterfield and London. Champion Brightwell values, acting as a visible role model across Member Services. This role would suit someone who: Essential Experience in an operations management role. Excellent understanding of quality management methods, tools and techniques. Experience in completing and fulfilling audit requirements, evidence and submissions. Acts with integrity, tact and diplomacy, with strong awareness of risk, controls and escalation. High level of personal drive and energy to set and achieve short- and longer-term targets. A keen eye for detail with the ability to identify real root cause. A strong focus on the member experience and understanding of the key drivers of member satisfaction. Excellent communication skills with the ability to interpret detailed technical information and present it clearly to non-technical colleagues or third-party providers. Strong interpersonal skills with the ability to coach and influence colleagues and clients at all levels. Willingness to embrace challenge and work within an evolving/changing environment. Good decision-making skills and the ability to collate, organise and present data in a logical format. Proven client-facing experience, including running service reviews, managing escalations and building trusted relationships with senior stakeholders. Desirable Experience within pensions and insurance environments. Experience with Power BI and interpretation of data analysis/visualisation. Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonuses of up to 5-10%. 25 days holiday (increasing to 30 with service) plus bank holidays.nu A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert.
Apr 14, 2026
Full time
Join Our Team as a Quality Assurance Manager Location: Chesterfield, Derbyshire Full Time Are you an experienced quality and operations professional looking to take the lead in a stand-alone role where you can drive forward quality excellence across a member-focused organisation? In this role, you will shape and deliver Brightwell's Quality Assurance Framework, ensuring systems, processes and people are consistently reviewed, improved and aligned to regulatory and operational standards. You will work closely with senior leaders to embed best practice, strengthen controls and deliver positive outcomes for our members. What you'll do: Lead the end-to-end collection, analysis and interpretation of organisational quality metrics, producing insight-driven reports that track performance against KPIs and Right First Time targets. Define, implement and continuously evolve the standards for quality assurance reviews across internal teams and third-party providers. Set the approach and expectations for quality assurance across the management community, providing leadership, direction and coaching. Oversee and independently direct quality reviews, ensuring they are completed to required timeframes and standards. Provide actionable quality and performance insights to senior stakeholders to inform decision-making. Lead and facilitate quality calibration sessions with operational teams and external partners. Direct operational leads in designing, prioritising and implementing improvement plans. Drive structured team problem-solving activities to enhance operational efficiency and address root causes. Ensure timely escalation and follow-through when errors or non-compliance are identified. Design, lead and oversee the delivery of quality assurance training programmes. Lead quarterly deep-dive analyses into performance challenges and opportunities. Build strong strategic relationships with Risk and Compliance teams across Chesterfield and London. Champion Brightwell values, acting as a visible role model across Member Services. This role would suit someone who: Essential Experience in an operations management role. Excellent understanding of quality management methods, tools and techniques. Experience in completing and fulfilling audit requirements, evidence and submissions. Acts with integrity, tact and diplomacy, with strong awareness of risk, controls and escalation. High level of personal drive and energy to set and achieve short- and longer-term targets. A keen eye for detail with the ability to identify real root cause. A strong focus on the member experience and understanding of the key drivers of member satisfaction. Excellent communication skills with the ability to interpret detailed technical information and present it clearly to non-technical colleagues or third-party providers. Strong interpersonal skills with the ability to coach and influence colleagues and clients at all levels. Willingness to embrace challenge and work within an evolving/changing environment. Good decision-making skills and the ability to collate, organise and present data in a logical format. Proven client-facing experience, including running service reviews, managing escalations and building trusted relationships with senior stakeholders. Desirable Experience within pensions and insurance environments. Experience with Power BI and interpretation of data analysis/visualisation. Why Brightwell? As a Brightwell colleague, you will enjoy a competitive salary, hybrid work practices, professional development, career development, and a great benefits package including: Annual performance bonuses of up to 5-10%. 25 days holiday (increasing to 30 with service) plus bank holidays.nu A pension with 15-17% employer contributions (depending on age). 8 x salary Life Insurance. Generous family friendly policies, including up to 26 weeks full pay (maternity, adoption and paternity leave) Free health assessments. Health cash plan. Professional study support. Employee Assistance Programme and free Wellhub wellness network platform access. Free parking. Building an inclusive work environment: Brightwell is committed to developing and maintaining an inclusive culture, ensuring that behaviours, working practices, and policies promote fair treatment and access to development opportunities for every colleague. We value the benefits a diverse workforce can bring and want Brightwell to be a place where all colleagues can thrive, feel that they belong, are valued, and contribute to our success. This is underpinned by Brightwell's RISE corporate values: Responsible, Impactful, Supportive & Expert.
What It's Like to Work Here At IWM, our mission is to help people understand conflict and its impact on our lives today. Our digital work plays a major role in delivering that mission, reaching millions of users each year. You'll join a collaborative, user-focused Digital Engagement team who are passionate about creating accessible, meaningful and high-quality digital experiences. We value curiosity, evidence-led thinking and working together to deliver the best outcomes for our audiences. Why This Role Matters This is a pivotal role at a key moment for IWM. We are launching a refreshed vision, purpose and rebrand, and you will lead how this is translated into our digital products, especially a major redevelopment of iwm.org.uk . Working closely with an external design agency, you will guide web design from IWM's side and help shape a new, robust design system. Your work will directly influence how audiences understand conflict, engage with our content, and access our sites, services and collections. What You'll Be Doing: Lead UX and UI design across IWM's websites, with a primary focus on the redevelopment of iwm.org.uk . Work with an external design agency to develop and embed a new design system, and ensure it is consistently applied across all digital journeys. Create wireframes, prototypes and high-fidelity designs that are accessible, on-brand and grounded in user needs. Collaborate with Product Managers, Developers, and brand and content colleagues to deliver high quality, user centred experiences. Contribute to user research, usability testing and evidence-based prioritisation. Clearly communicate design decisions, trade-offs and insights to a wide range of stakeholders. Champion inclusive, user centred design practice across the organisation and support capability building within the Digital Engagement team. What We're Looking For We'd love to hear from you if you have: Experience designing for large websites or digital products within a multidisciplinary team. Strong understanding of UX principles, journey mapping, heuristics and user centred design methods. Ability to design accessible, visually coherent interfaces that align with brand standards. Experience working with or implementing digital design systems, ideally alongside external agencies. Good knowledge of accessibility and usability standards such as WCAG. Proficiency in Figma and experience creating wireframes, prototypes and UI components. Strong problem-solving skills and the ability to make practical decisions within constraints. Confident communication skills and the ability to explain design decisions using research and evidence. How You'll Work You'll work closely with colleagues in Digital Engagement, brand and content teams, Developers, Product Managers and external design partners. Collaboration and clear communication are central to this role, and you'll play a key part in helping teams move towards user centred, evidence led decision making across digital projects. What Success Looks Like (First 6-12 Months): Build strong, collaborative relationships across Digital Engagement, brand, content and development teams. Work effectively with the external agency to support the creation and rollout of a new design system. Lead UX/UI input into key stages of the iwm.org.uk redevelopment. Deliver clear design documentation, prototypes and components that can be easily implemented by developers. Improve the accessibility, clarity and consistency of digital journeys. Help embed user centred and evidence led practices across digital workstreams. Application closing date: May 15th 2026, 11:55 PM. Interview Details: The recruitment process for this position will involve two-stage interviews. The first round interviews are planned for the week commencing 1/06/2026. Benefits: The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you'll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life's milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives. Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program. Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work. Eye Tests: Money back up to £80 for an eye test and a new pair of glasses. Employee Assistance Programme: Access confidential support for personal or work-related challenges. Benenden Healthcare & Dental Insurance: Prioritise your health with access to quality healthcare services (subject to terms and conditions). Civil Service Sports Club Membership: Opportunity to join and enjoy additional discounts and perks as part of a vibrant community. Staff Events and Networks: Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences. and more! Ready to embark on this exciting journey with us? Apply now and become part of IWM! Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to: A basic check, which shows unspent convictions and conditional cautions. Equal Opportunities and Flexible Working IWM is committed to a policy of Equal Opportunities. We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone. Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public. At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.
Apr 14, 2026
Full time
What It's Like to Work Here At IWM, our mission is to help people understand conflict and its impact on our lives today. Our digital work plays a major role in delivering that mission, reaching millions of users each year. You'll join a collaborative, user-focused Digital Engagement team who are passionate about creating accessible, meaningful and high-quality digital experiences. We value curiosity, evidence-led thinking and working together to deliver the best outcomes for our audiences. Why This Role Matters This is a pivotal role at a key moment for IWM. We are launching a refreshed vision, purpose and rebrand, and you will lead how this is translated into our digital products, especially a major redevelopment of iwm.org.uk . Working closely with an external design agency, you will guide web design from IWM's side and help shape a new, robust design system. Your work will directly influence how audiences understand conflict, engage with our content, and access our sites, services and collections. What You'll Be Doing: Lead UX and UI design across IWM's websites, with a primary focus on the redevelopment of iwm.org.uk . Work with an external design agency to develop and embed a new design system, and ensure it is consistently applied across all digital journeys. Create wireframes, prototypes and high-fidelity designs that are accessible, on-brand and grounded in user needs. Collaborate with Product Managers, Developers, and brand and content colleagues to deliver high quality, user centred experiences. Contribute to user research, usability testing and evidence-based prioritisation. Clearly communicate design decisions, trade-offs and insights to a wide range of stakeholders. Champion inclusive, user centred design practice across the organisation and support capability building within the Digital Engagement team. What We're Looking For We'd love to hear from you if you have: Experience designing for large websites or digital products within a multidisciplinary team. Strong understanding of UX principles, journey mapping, heuristics and user centred design methods. Ability to design accessible, visually coherent interfaces that align with brand standards. Experience working with or implementing digital design systems, ideally alongside external agencies. Good knowledge of accessibility and usability standards such as WCAG. Proficiency in Figma and experience creating wireframes, prototypes and UI components. Strong problem-solving skills and the ability to make practical decisions within constraints. Confident communication skills and the ability to explain design decisions using research and evidence. How You'll Work You'll work closely with colleagues in Digital Engagement, brand and content teams, Developers, Product Managers and external design partners. Collaboration and clear communication are central to this role, and you'll play a key part in helping teams move towards user centred, evidence led decision making across digital projects. What Success Looks Like (First 6-12 Months): Build strong, collaborative relationships across Digital Engagement, brand, content and development teams. Work effectively with the external agency to support the creation and rollout of a new design system. Lead UX/UI input into key stages of the iwm.org.uk redevelopment. Deliver clear design documentation, prototypes and components that can be easily implemented by developers. Improve the accessibility, clarity and consistency of digital journeys. Help embed user centred and evidence led practices across digital workstreams. Application closing date: May 15th 2026, 11:55 PM. Interview Details: The recruitment process for this position will involve two-stage interviews. The first round interviews are planned for the week commencing 1/06/2026. Benefits: The benefits listed below are discretionary and IWM reserves the right, with due notice, to vary or withdraw them at any time. All such benefits apply during the course of your employment only. Annual Leave: You'll have 25 days of annual leave, with public holidays on top. After 3 years, this increases to 27 days and after 5 years, you'll get 30 days Company Group Pension Plan: Our commitment to your financial well-being includes competitive employer contributions to your pension starting at 7% to a maximum of 12%. Enhanced Maternity and Paternity Benefits: Celebrate life's milestones with confidence, knowing that our policies support growing families. IWM4me: Tailor your benefits to your unique needs through IWM4me. Access health, protection, and lifestyle benefits at corporate rates, ensuring your holistic well-being. Free Sanitary Products: We prioritise your comfort by providing free sanitary products across all our sites. Retail Discounts: 25% off IWM Cafes, 20% discount in on-site shops, Benefits hub offering retail discounts to several high street shops (via our EAP provider) and MyActive discounts for health and wellbeing based retail discounts (via IWM4me) Free Entry to IWM Air Shows: Witness the thrill of vintage aircraft at our air shows. Free Entry to Partner Museums & Galleries: Immerse yourself in art, history, and culture through our reciprocal arrangements with other institutions. In-House Training Programmes: Fuel your intellectual curiosity and professional growth through our comprehensive training initiatives. Season Ticket Loan Scheme: Simplify your daily commute with our interest-free loan program. Cycle 2 Work & Cycle Hire: Promote well-being and environmental consciousness by cycling to work. Eye Tests: Money back up to £80 for an eye test and a new pair of glasses. Employee Assistance Programme: Access confidential support for personal or work-related challenges. Benenden Healthcare & Dental Insurance: Prioritise your health with access to quality healthcare services (subject to terms and conditions). Civil Service Sports Club Membership: Opportunity to join and enjoy additional discounts and perks as part of a vibrant community. Staff Events and Networks: Join fellow colleagues in social gatherings and events, fostering camaraderie and shared experiences. and more! Ready to embark on this exciting journey with us? Apply now and become part of IWM! Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This role is subject to: A basic check, which shows unspent convictions and conditional cautions. Equal Opportunities and Flexible Working IWM is committed to a policy of Equal Opportunities. We miss out when people feel IWM isn't for them, and are committed to removing and reducing barriers to make IWM open to everyone. Our Access and Inclusion strategy has been developed to promote openness, equal opportunities to access, inclusivity and encourage diversity in everything that we do, from employment practices, the services we provide to our visitors to the facilities we make available to public. At IWM we seek to address the need for greater diversity within our workforce as well as the wider museum and heritage sector. In all our practices we embrace diversity and promote equality of opportunity and we welcome applications from suitable candidates of all backgrounds. We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruitment contact, as we are open to discussing agile working opportunities during the hiring process.
Contract type Permanent Location Whittington with some flexibility for remote working Hours Full time (37.5 hours per week) with flexibility to work evenings and weekends when required Annual salary D1 £31,168.36 to D3 £38,129.42 Last day to apply 29/03/2026 Reporting to the Partnerships Manager, the postholder will play a key role in managing a significant portfolio of partners and prospects, contributing directly to the achievement of ambitious income targets and long-term partnership growth. You will lead on the development and stewardship of corporate relationships, identifying opportunities to achieve income targets through donations, sponsorship, employee fundraising, volunteering, gift in kind and commercial collaborations. Working closely with the Partnerships Manager, you will help shape account plans, support pipeline development and contribute insight to partnership strategy, ensuring activity is aligned to hospice priorities and funding needs. The role requires strong relationship management skills, confidence in presenting and pitching, and the ability to build meaningful partnerships that align with the hospice s values and funding priorities. Knowledge and experience Essential Experience of managing relationships with external stakeholders or corporate partners Proven track record of working to and achieving income or performance targets Experience of new business development or prospect research Strong presentation and pitching skills Ability to write compelling proposals and tailor communications to different audiences Experience of working collaboratively across teams Excellent organisational skills and ability to manage competing priorities Desirable Experience in corporate fundraising or sponsorship Experience using a CRM system Knowledge of corporate social responsibility trends and landscape Values Exhibits our hospice values and behaviours Skills Essential Excellent interpersonal and communication skills Confident networker and relationship builder Ability to prioritise and manage a varied workload Strong attention to detail Ability to work independently and as part of a team Resilient and solution focused Proficient in IT systems including Microsoft Office Personal Attributes Empathetic and professional Proactive and self-motivated Collaborative Creative thinker Ambassador for St Giles Hospice Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Apr 14, 2026
Full time
Contract type Permanent Location Whittington with some flexibility for remote working Hours Full time (37.5 hours per week) with flexibility to work evenings and weekends when required Annual salary D1 £31,168.36 to D3 £38,129.42 Last day to apply 29/03/2026 Reporting to the Partnerships Manager, the postholder will play a key role in managing a significant portfolio of partners and prospects, contributing directly to the achievement of ambitious income targets and long-term partnership growth. You will lead on the development and stewardship of corporate relationships, identifying opportunities to achieve income targets through donations, sponsorship, employee fundraising, volunteering, gift in kind and commercial collaborations. Working closely with the Partnerships Manager, you will help shape account plans, support pipeline development and contribute insight to partnership strategy, ensuring activity is aligned to hospice priorities and funding needs. The role requires strong relationship management skills, confidence in presenting and pitching, and the ability to build meaningful partnerships that align with the hospice s values and funding priorities. Knowledge and experience Essential Experience of managing relationships with external stakeholders or corporate partners Proven track record of working to and achieving income or performance targets Experience of new business development or prospect research Strong presentation and pitching skills Ability to write compelling proposals and tailor communications to different audiences Experience of working collaboratively across teams Excellent organisational skills and ability to manage competing priorities Desirable Experience in corporate fundraising or sponsorship Experience using a CRM system Knowledge of corporate social responsibility trends and landscape Values Exhibits our hospice values and behaviours Skills Essential Excellent interpersonal and communication skills Confident networker and relationship builder Ability to prioritise and manage a varied workload Strong attention to detail Ability to work independently and as part of a team Resilient and solution focused Proficient in IT systems including Microsoft Office Personal Attributes Empathetic and professional Proactive and self-motivated Collaborative Creative thinker Ambassador for St Giles Hospice Other requirements Valid driving licence Eligibility to work in the UK Please note that St Giles Hospice does not hold a sponsorship licence and is therefore unable to accept sponsorship requests Just so you know: This post is subject to a Disclose and Barring Service (DBS) check. We may review applications before the application review date, however, if you apply after the application review date, your application may not be considered. We will accept applications until we have successfully filled the role; this may be earlier than the closing date. If you have not heard within 14 days of the application close date, then please consider that your application has been unsuccessful at this time. As part of your application your data will be managed in line with St Giles Hospice Privacy Policy and kept for 6 months. If you would like to see this in full, please visit our website for our Privacy Policy. This is in extension to Charity Job Privacy Policy.
Working in partnership with M&S, at Gist we deliver industry-leading logistics and supply chain transformation. We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential. We're looking for a Reward Manager with proven experience in the logistics, supply chain or distribution sector to lead compensation strategy and implementation across our nationwide operation. You will ensure market competitiveness by playing a lead role in the design and delivery of our new Job Architecture, supporting pay negotiations and partnering with People Partners on regular reward activity. What's in it for you? Gist is an inclusive, dynamic, exciting, and evolving business built on our core values. Here are some of the benefits we offer that make working for Gist just that little bit more special 20% M&S discount on most things from furniture, fashion and food 25 days' annual leave plus bank holidays (rising with length of service) Private Medical Health Insurance Attractive annual bonus scheme, based on M&S performance and personal objectives Auto Enrolment Pension or competitive Defined Contribution Pension Scheme Life assurance (up to 4 times salary) Discounted rates on healthcare cash plan Access to a wide range of wellbeing support - including our Employee Assistance Programme A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development Cycle to work scheme Salary: Up to £70,000 per annum (DOE) Hours: 37.5 per week Working pattern: Monday - Friday Location: Hybrid working, based at one of our network locations: Basingstoke, Midlands or Waterside, London What you'll do: Job Architecture: Lead the design, development and implementation of Gist's future Job Architecture including the migration to Towers Watson, transition of all current roles to this framework, training of relevant stakeholders, annual market alignment and ongoing management Regulatory Compliance: Ensure our pay policies, practices and reporting are compliant with all local laws and regulations. For example, EU Pay Transparency Directive and Gender Pay Reporting regulations Transformation: Ensure Gist's transformation projects are provided with valuable Reward insight and appropriate recommendations as required. This may involve benchmarking from several different sources and creating a clear picture and recommendation from fragmented data sources Stakeholder Management: Partner with People Partners, Finance, and senior leadership to advise on compensation-related matters, including but not limited to remuneration, job evaluations, retention and completion bonuses Pay Review (Non-Negotiated): Lead the annual pay review process from proposal and recommendations through to communication and implementation. Liaising with senior leadership, People Partners, Communications and Payroll Pay Review (Negotiated): Ensure Industrial Relations stakeholders are equipped with high quality market data and recommendations to ensure successful union negotiations. Fully supporting them at every step of the negotiation process Ad-Hoc Bonus & Incentives: Accountable for ensuring all ad-hoc bonuses and incentives are properly vetted to ensure they are effective while not causing issues from an internal relativity or tax standpoint Annual Bonus: Own the Annual Bonus policy and annual calculation and communications cycle with the support of a Reward Analyst Communications: Develop clear communications on compensation philosophy, pay transparency, and applicable benefits to enhance employee understanding and engagement Vendor Management: Oversee relationships with external consultants and survey providers; negotiate contracts and evaluate service effectiveness Other Activity: With the support of a Reward Analyst responsible for Job Evaluations, Compensation Survey completion, Gender Pay Reporting, Leavers Payments, Success Factors Workflows, ESC tickets and supporting wider team Who you are: Experience: 5+ years in compensation management or total rewards, with at least 2 years in a leadership role; Experience in logistics, Supply Chain or Distribution Excellent communication and influencing skills to engage with all levels of the organisation Strong analytical and problem-solving abilities with a data-driven mindset Advanced proficiency in Excel, data analytics tools and HR systems Advanced understanding of Willis Towers Watson job evaluation approach, Hay is a plus Knowledge of UK employment law and pay gap reporting, ROI experience is a plus Ability to handle sensitive information with discretion and maintain confidentiality. Why Gist? At Gist we are united by our core values; with safety and people at the heart of everything do, we are progressive, accountable, collaborative, and ethical. Our objective is to establish a performance-focused environment that is fair and inclusive, where everyone can develop, and connect meaningfully to their manager, the Gist vision, and M&S. We are fiercely protective of everyone's health, safety, and wellbeing, and align firmly to M&S's sustainability commitments in Plan A. Gist will play an integral part in the M&S journey as it pushes boundaries to lead the retail industry into a greener, speedier, more inspiring era. As part of the M&S group, there's never been a better time to be part of our team. Join us and make an immediate impact. Gist aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. If it's meaningful to you, it's important to us. Our Internal Recruitment Team fulfil all vacancies on a direct basis. Unsolicited contact by unapproved agencies (sharing speculative CVs) will not be accepted and introductory fees will not apply.
Apr 13, 2026
Full time
Working in partnership with M&S, at Gist we deliver industry-leading logistics and supply chain transformation. We value, celebrate, and believe in the power of individuality and strive to create a work environment where everyone can be themselves. We want you to join us, bring your authentic self to work and unlock your full potential. We're looking for a Reward Manager with proven experience in the logistics, supply chain or distribution sector to lead compensation strategy and implementation across our nationwide operation. You will ensure market competitiveness by playing a lead role in the design and delivery of our new Job Architecture, supporting pay negotiations and partnering with People Partners on regular reward activity. What's in it for you? Gist is an inclusive, dynamic, exciting, and evolving business built on our core values. Here are some of the benefits we offer that make working for Gist just that little bit more special 20% M&S discount on most things from furniture, fashion and food 25 days' annual leave plus bank holidays (rising with length of service) Private Medical Health Insurance Attractive annual bonus scheme, based on M&S performance and personal objectives Auto Enrolment Pension or competitive Defined Contribution Pension Scheme Life assurance (up to 4 times salary) Discounted rates on healthcare cash plan Access to a wide range of wellbeing support - including our Employee Assistance Programme A first-class welcome with a tailored induction and a wide range of training schemes to help with your learning and development Cycle to work scheme Salary: Up to £70,000 per annum (DOE) Hours: 37.5 per week Working pattern: Monday - Friday Location: Hybrid working, based at one of our network locations: Basingstoke, Midlands or Waterside, London What you'll do: Job Architecture: Lead the design, development and implementation of Gist's future Job Architecture including the migration to Towers Watson, transition of all current roles to this framework, training of relevant stakeholders, annual market alignment and ongoing management Regulatory Compliance: Ensure our pay policies, practices and reporting are compliant with all local laws and regulations. For example, EU Pay Transparency Directive and Gender Pay Reporting regulations Transformation: Ensure Gist's transformation projects are provided with valuable Reward insight and appropriate recommendations as required. This may involve benchmarking from several different sources and creating a clear picture and recommendation from fragmented data sources Stakeholder Management: Partner with People Partners, Finance, and senior leadership to advise on compensation-related matters, including but not limited to remuneration, job evaluations, retention and completion bonuses Pay Review (Non-Negotiated): Lead the annual pay review process from proposal and recommendations through to communication and implementation. Liaising with senior leadership, People Partners, Communications and Payroll Pay Review (Negotiated): Ensure Industrial Relations stakeholders are equipped with high quality market data and recommendations to ensure successful union negotiations. Fully supporting them at every step of the negotiation process Ad-Hoc Bonus & Incentives: Accountable for ensuring all ad-hoc bonuses and incentives are properly vetted to ensure they are effective while not causing issues from an internal relativity or tax standpoint Annual Bonus: Own the Annual Bonus policy and annual calculation and communications cycle with the support of a Reward Analyst Communications: Develop clear communications on compensation philosophy, pay transparency, and applicable benefits to enhance employee understanding and engagement Vendor Management: Oversee relationships with external consultants and survey providers; negotiate contracts and evaluate service effectiveness Other Activity: With the support of a Reward Analyst responsible for Job Evaluations, Compensation Survey completion, Gender Pay Reporting, Leavers Payments, Success Factors Workflows, ESC tickets and supporting wider team Who you are: Experience: 5+ years in compensation management or total rewards, with at least 2 years in a leadership role; Experience in logistics, Supply Chain or Distribution Excellent communication and influencing skills to engage with all levels of the organisation Strong analytical and problem-solving abilities with a data-driven mindset Advanced proficiency in Excel, data analytics tools and HR systems Advanced understanding of Willis Towers Watson job evaluation approach, Hay is a plus Knowledge of UK employment law and pay gap reporting, ROI experience is a plus Ability to handle sensitive information with discretion and maintain confidentiality. Why Gist? At Gist we are united by our core values; with safety and people at the heart of everything do, we are progressive, accountable, collaborative, and ethical. Our objective is to establish a performance-focused environment that is fair and inclusive, where everyone can develop, and connect meaningfully to their manager, the Gist vision, and M&S. We are fiercely protective of everyone's health, safety, and wellbeing, and align firmly to M&S's sustainability commitments in Plan A. Gist will play an integral part in the M&S journey as it pushes boundaries to lead the retail industry into a greener, speedier, more inspiring era. As part of the M&S group, there's never been a better time to be part of our team. Join us and make an immediate impact. Gist aims to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment. If it's meaningful to you, it's important to us. Our Internal Recruitment Team fulfil all vacancies on a direct basis. Unsolicited contact by unapproved agencies (sharing speculative CVs) will not be accepted and introductory fees will not apply.
Career Choices Dewis Gyrfa Ltd
Birmingham, Staffordshire
Employer: Government Recruitment Service Location: B1 2AX Pay: £44,447 to £46,547 per year Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 02/05/2026 About this job As a Senior IT Service Manager in DWP Digital, the role focuses on ensuring that major DWP Products and Services deliver reliable performance, strong user experience and value for money. Within the Digital Channels directorate, the post holder supports and leads Live Service activity for strategic services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. The role brings together service insight, operational performance data, supplier delivery and stakeholder needs to maintain stable and high quality services. Close collaboration with Digital teams, Business partners and external suppliers ensures that support is delivered to agreed performance targets in a timely and cost-effective way. Service level agreements and operational level agreements form the basis of this framework, helping to monitor performance and drive continual improvement. A focus on end to end service performance is central, with attention given to service quality, user outcomes and overall customer satisfaction. When complex issues arise, the role requires confident analysis and coordination across teams and suppliers to restore service quickly and prevent recurrence. Strong stakeholder relationships are essential, with clear advice given on service design, user impact and value delivered. Core service management duties include reporting, incident and ticket management, problem management and day to day oversight of services against agreed targets. These activities support the wider aim of improving service quality, ensuring value for money and enhancing the experience for users and citizens. You will join the DWP Digital IT Service Management community, benefiting from a supportive professional network and opportunities for continued personal and career development. Please note: You will be required to provide Major Incident support both during normal working hours and outside of hours as part of a rota that operates 24/ 7. Full training will be provided. Manage and lead the performance of the Products/Services within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Responsible for leading day to day live service support for the operational running of Products and Services. Provides effective line management by setting clear objectives, supporting development and maintaining regular performance conversations. Acts as the main point of contact for colleagues and stakeholders, ensuring smooth communication and prompt resolution of issues. Oversee day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, problem management and resolution profiles, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure new and changed Products/Services are sufficiently and safely supported into live service whilst meeting the expectations of customers and service management standards. Provide high quality initial support for all end users, understanding and trying to resolve user issues and queries. Understand user needs and make an initial assessment on the impact/urgency of requests and incidents. Ensure effective management of issues raised on all channels and handle the resulting incidents using agreed incident management processes, procedures and policies.
Apr 13, 2026
Full time
Employer: Government Recruitment Service Location: B1 2AX Pay: £44,447 to £46,547 per year Contract Type: Permanent Hours: Full time Disability Confident: Yes Closing Date: 02/05/2026 About this job As a Senior IT Service Manager in DWP Digital, the role focuses on ensuring that major DWP Products and Services deliver reliable performance, strong user experience and value for money. Within the Digital Channels directorate, the post holder supports and leads Live Service activity for strategic services such as Outbound Notifications, Bulk Print and the Enterprise Document Repository. The role brings together service insight, operational performance data, supplier delivery and stakeholder needs to maintain stable and high quality services. Close collaboration with Digital teams, Business partners and external suppliers ensures that support is delivered to agreed performance targets in a timely and cost-effective way. Service level agreements and operational level agreements form the basis of this framework, helping to monitor performance and drive continual improvement. A focus on end to end service performance is central, with attention given to service quality, user outcomes and overall customer satisfaction. When complex issues arise, the role requires confident analysis and coordination across teams and suppliers to restore service quickly and prevent recurrence. Strong stakeholder relationships are essential, with clear advice given on service design, user impact and value delivered. Core service management duties include reporting, incident and ticket management, problem management and day to day oversight of services against agreed targets. These activities support the wider aim of improving service quality, ensuring value for money and enhancing the experience for users and citizens. You will join the DWP Digital IT Service Management community, benefiting from a supportive professional network and opportunities for continued personal and career development. Please note: You will be required to provide Major Incident support both during normal working hours and outside of hours as part of a rota that operates 24/ 7. Full training will be provided. Manage and lead the performance of the Products/Services within their remit ensuring alignment to customer expectations and defined targets, and that relevant support functions remain responsive to customer needs. Responsible for leading day to day live service support for the operational running of Products and Services. Provides effective line management by setting clear objectives, supporting development and maintaining regular performance conversations. Acts as the main point of contact for colleagues and stakeholders, ensuring smooth communication and prompt resolution of issues. Oversee day to day activities of junior members of the team and delegate administrative tasks relating to Service Management processes and the wider team. Establish and manage a programme of continual service improvements across the wider support team, ensuring these are aligned to quality management, problem management and resolution profiles, risk management, security policies and procedures, etc. and the identified actions to maintain or improve levels of service are implemented. Ensure Products/Services are delivered to agreed processes and policies. Ensure new and changed Products/Services are sufficiently and safely supported into live service whilst meeting the expectations of customers and service management standards. Provide high quality initial support for all end users, understanding and trying to resolve user issues and queries. Understand user needs and make an initial assessment on the impact/urgency of requests and incidents. Ensure effective management of issues raised on all channels and handle the resulting incidents using agreed incident management processes, procedures and policies.
Regional General Manager - London Biffa is seeking an exceptional Regional General Manager to take full strategic ownership of our London region. Reporting to the Area Business Director, you are the driving force behind multi-site operational excellence. Through people-first leadership, strategic foresight, and an unwavering commitment to service and safety, you shape the region's success story. Your leadership sets the tone for sustained growth, customer satisfaction, and cultural resonance across all sites. In this high-impact role, you will lead from the front-ensuring every operation is safe, compliant, and cost-effective. You will balance diligence with agility, continuously uncovering efficiencies and embedding a performance mindset that delivers bottom-line results. Representing Biffa at a senior level, you build strategic partnerships and forge relationships within local networks. With sharp commercial instincts, you anticipate challenges and identify competitive opportunities-always ready with a game plan that keeps the region one step ahead. Key Responsibilities Strategic Leadership Define and deliver the regional strategy aligned with organisational goals Influence the wider business and contribute to national planning conversations Set and support strategic growth initiatives (organic and M&A) Represent the region in key stakeholder engagements and Town Halls Operational Management Ensure safe and compliant operations with visible safety leadership Deliver P&L accountability and meet budget targets Foster operational excellence through simplicity, consistency, and data-driven performance Drive efficiencies across disposal, payroll, and asset utilisation Drive efficient processes and high recovery rates in Transfer Stations People & Culture Develop and sustain a high-performance culture through coaching and leadership behaviours Lead succession planning and colleague development Engage and inspire teams through genuine, accountable leadership Champion diversity, inclusion, and collaborative working across sites Customer Excellence Ensure industry-leading service with a relentless customer-first mindset Lead successful mobilization and reduce customer churn Ensure strong links with the Customer Services and Credit Control team to ensure that churn is managed in the appropriate way for the region Achieve On-Time-In-Full (OTIF) delivery targets Commercial Enablement Enable growth through commercial partnerships and local market opportunities Support capacity expansion and talent development across regional and site teams through partnering with Central support teams Collaborate and influence with disposal procurement team to negotiate competitive disposal rates/terms to support the disposal budget. What We're Looking For A proven track record of running large, operationally complex businesses Strong financial acumen and experience owning a P&L Senior leadership experience across commercial, operational, and people functions The ability to build performance cultures that deliver results Executive presence with strong stakeholder influence Experience driving transformation or business improvement Degree-level education (or equivalent experience); Transport CPC advantageous Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
Apr 13, 2026
Full time
Regional General Manager - London Biffa is seeking an exceptional Regional General Manager to take full strategic ownership of our London region. Reporting to the Area Business Director, you are the driving force behind multi-site operational excellence. Through people-first leadership, strategic foresight, and an unwavering commitment to service and safety, you shape the region's success story. Your leadership sets the tone for sustained growth, customer satisfaction, and cultural resonance across all sites. In this high-impact role, you will lead from the front-ensuring every operation is safe, compliant, and cost-effective. You will balance diligence with agility, continuously uncovering efficiencies and embedding a performance mindset that delivers bottom-line results. Representing Biffa at a senior level, you build strategic partnerships and forge relationships within local networks. With sharp commercial instincts, you anticipate challenges and identify competitive opportunities-always ready with a game plan that keeps the region one step ahead. Key Responsibilities Strategic Leadership Define and deliver the regional strategy aligned with organisational goals Influence the wider business and contribute to national planning conversations Set and support strategic growth initiatives (organic and M&A) Represent the region in key stakeholder engagements and Town Halls Operational Management Ensure safe and compliant operations with visible safety leadership Deliver P&L accountability and meet budget targets Foster operational excellence through simplicity, consistency, and data-driven performance Drive efficiencies across disposal, payroll, and asset utilisation Drive efficient processes and high recovery rates in Transfer Stations People & Culture Develop and sustain a high-performance culture through coaching and leadership behaviours Lead succession planning and colleague development Engage and inspire teams through genuine, accountable leadership Champion diversity, inclusion, and collaborative working across sites Customer Excellence Ensure industry-leading service with a relentless customer-first mindset Lead successful mobilization and reduce customer churn Ensure strong links with the Customer Services and Credit Control team to ensure that churn is managed in the appropriate way for the region Achieve On-Time-In-Full (OTIF) delivery targets Commercial Enablement Enable growth through commercial partnerships and local market opportunities Support capacity expansion and talent development across regional and site teams through partnering with Central support teams Collaborate and influence with disposal procurement team to negotiate competitive disposal rates/terms to support the disposal budget. What We're Looking For A proven track record of running large, operationally complex businesses Strong financial acumen and experience owning a P&L Senior leadership experience across commercial, operational, and people functions The ability to build performance cultures that deliver results Executive presence with strong stakeholder influence Experience driving transformation or business improvement Degree-level education (or equivalent experience); Transport CPC advantageous Biffa - we're changing the way people think about waste At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,500+ people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. We believe different ideas, perspective and backgrounds are key to developing a creative and effective working environment which is why you'll find us championing diversity and equality at every turn.
Babcock Mission Critical Services España SA.
Taunton, Somerset
Select how often (in days) to receive an alert: Test Manager Location: Taunton, GB, TA5 1UD GB Onsite or Hybrid: Hybrid Job Title: Test Manager Location: Flexible UK Compensation: Attractive Salary + Benefits Role Type: Full time / Permanent Role ID: SF72863 At Cavendish Nuclear we're working to create a safe and secure world, together, and if you join us, you can play your part as a Test Manager. This is a brilliant opportunity to work as part of the MEH Alliance on the prestigious Hinkley Point C Nuclear project. The alliance works across the project to integrate and coordinate the delivery of all main Mechanical, Electrical, Heating, Ventilation and Air-Conditioning (MEH), cabling and associated support services. This innovative approach will help different contractors work as a single entity to deliver the complex installation of cabling and pipework in the power station's vast network of rooms. The role As a Test Manager, you'll have a role that's out of the ordinary. Being part of the MEH Alliance working on Hinkley Point C is a chance to be involved in a major project with national significance. You play a vital role in ensuring high quality, safe and reliable digital and technology solutions that support one of the UK's largest clean energy infrastructure programmes. This role offers 37 hours per week, remote working is available with travel to site expected in line with business requirements at Hinkley Point C. Set working times are 08:00-16:30 Monday to Thursday and 08:00-13:00 on Fridays. Day to day responsibilities Leading the planning, preparation and execution of end to end testing and User Acceptance Testing. Shaping, refining and managing business requirements through workshops and stakeholder engagement. Coordinating with delivery partners to align solution design, quality standards and programme governance. Tracking defects, securing test sign off and ensuring solutions meet safety, regulatory and operational requirements. Championing Nuclear Safety Culture, Equality, Diversity and Inclusion, and continuous improvement across the programme. Essential experience of the Test Manager Experience developing business cases for large and complex business change programmes. Strong analytical skills supported by financial and numerical modelling capabilities. Proven ability to take a strategic and hands on approach across full lifecycle digital transformation. Experience influencing senior stakeholders in regulated or safety critical environments. Background in integrating people, processes and systems across large organisations. Qualifications for the Test Manager Proven experience delivering business analysis for large-scale Digital and IT change. Strong background in end to end process analysis, modelling and requirements management. Demonstrable experience leading testing activities, including planning and defect management. Hands on experience managing and coordinating User Acceptance Testing. Experience applying governance and quality assurance in safety critical or regulated environments. Matched contribution pension scheme, with life assurance. Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+. Employee share scheme. Employee shopping savings portal. Payment of Professional Fees. Reservists in the armed forces receive 10 days special paid leave. Holiday Trading is a benefit that allows UK Cavendish employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually. 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity. Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing. We're Cavendish Nuclear - a team of c5,000 specialists and a core part of Babcock International Group. Here, you'll be part of something bigger. Across clean energy, defence, and civil decommissioning, your work will contribute to projects that are critical to energy security and national protection. Together, we're shaping a future that lasts - not only through the impact we make, but through meaningful careers that respect your work-life balance. Join us and discover how far we can go, together. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Job Segment: Environmental Engineering, Testing, Quality Assurance, Business Analyst, Electrical, Engineering, Technology
Apr 13, 2026
Full time
Select how often (in days) to receive an alert: Test Manager Location: Taunton, GB, TA5 1UD GB Onsite or Hybrid: Hybrid Job Title: Test Manager Location: Flexible UK Compensation: Attractive Salary + Benefits Role Type: Full time / Permanent Role ID: SF72863 At Cavendish Nuclear we're working to create a safe and secure world, together, and if you join us, you can play your part as a Test Manager. This is a brilliant opportunity to work as part of the MEH Alliance on the prestigious Hinkley Point C Nuclear project. The alliance works across the project to integrate and coordinate the delivery of all main Mechanical, Electrical, Heating, Ventilation and Air-Conditioning (MEH), cabling and associated support services. This innovative approach will help different contractors work as a single entity to deliver the complex installation of cabling and pipework in the power station's vast network of rooms. The role As a Test Manager, you'll have a role that's out of the ordinary. Being part of the MEH Alliance working on Hinkley Point C is a chance to be involved in a major project with national significance. You play a vital role in ensuring high quality, safe and reliable digital and technology solutions that support one of the UK's largest clean energy infrastructure programmes. This role offers 37 hours per week, remote working is available with travel to site expected in line with business requirements at Hinkley Point C. Set working times are 08:00-16:30 Monday to Thursday and 08:00-13:00 on Fridays. Day to day responsibilities Leading the planning, preparation and execution of end to end testing and User Acceptance Testing. Shaping, refining and managing business requirements through workshops and stakeholder engagement. Coordinating with delivery partners to align solution design, quality standards and programme governance. Tracking defects, securing test sign off and ensuring solutions meet safety, regulatory and operational requirements. Championing Nuclear Safety Culture, Equality, Diversity and Inclusion, and continuous improvement across the programme. Essential experience of the Test Manager Experience developing business cases for large and complex business change programmes. Strong analytical skills supported by financial and numerical modelling capabilities. Proven ability to take a strategic and hands on approach across full lifecycle digital transformation. Experience influencing senior stakeholders in regulated or safety critical environments. Background in integrating people, processes and systems across large organisations. Qualifications for the Test Manager Proven experience delivering business analysis for large-scale Digital and IT change. Strong background in end to end process analysis, modelling and requirements management. Demonstrable experience leading testing activities, including planning and defect management. Hands on experience managing and coordinating User Acceptance Testing. Experience applying governance and quality assurance in safety critical or regulated environments. Matched contribution pension scheme, with life assurance. Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+. Employee share scheme. Employee shopping savings portal. Payment of Professional Fees. Reservists in the armed forces receive 10 days special paid leave. Holiday Trading is a benefit that allows UK Cavendish employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually. 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity. Excellent development opportunities and benefits package including an employee assistance programme supporting physical, mental and financial wellbeing. We're Cavendish Nuclear - a team of c5,000 specialists and a core part of Babcock International Group. Here, you'll be part of something bigger. Across clean energy, defence, and civil decommissioning, your work will contribute to projects that are critical to energy security and national protection. Together, we're shaping a future that lasts - not only through the impact we make, but through meaningful careers that respect your work-life balance. Join us and discover how far we can go, together. We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview. Job Segment: Environmental Engineering, Testing, Quality Assurance, Business Analyst, Electrical, Engineering, Technology
Portfolio are proud to represent our client, a Global Software company in their serach for a Financial Retentions Specialist. Contract renewals are a main focus of this role, you will have experience in negotiating contracts, having difficult conversations around finances, good objection handling, and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, retentions or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all quarterly growth targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Senior Leadership Team Identify opportunities to increase contract value by discussing additional products and services, focussing on the needs of small businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and improve client sentiment and online reputation by providing a super service at all times Take ownership of own product knowledge ensuring you are an expert in all things Bright Key requirements Required skills and experience Must have exceptional customer service skills Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment Must be able to communicate with internal stakeholders at all levels Ability to work in a fast passed environment Adaptable to change and willing to bring forward ideas to shape the future of the role Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks 51411LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Apr 13, 2026
Full time
Portfolio are proud to represent our client, a Global Software company in their serach for a Financial Retentions Specialist. Contract renewals are a main focus of this role, you will have experience in negotiating contracts, having difficult conversations around finances, good objection handling, and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, retentions or sales background and are looking for a new challenge, apply today and we'll be in touch! Day-to-day responsibilities include but are not limited to the below: Meet and exceed all quarterly growth targets Meet and exceed all individual KPIs Record information accurately in CRM Report on own performance weekly/ monthly/ quarterly to the Senior Leadership Team Identify opportunities to increase contract value by discussing additional products and services, focussing on the needs of small businesses and driving product usage and engagement Work with the finance and credit control departments to retain clients experiencing financial hardship Work with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyalty Generate new business opportunities via referrals from existing client base or networking Maintain and improve client sentiment and online reputation by providing a super service at all times Take ownership of own product knowledge ensuring you are an expert in all things Bright Key requirements Required skills and experience Must have exceptional customer service skills Must have a proven record of retaining lost clients through negotiation and excellent customer service in a B2B environment Must be able to communicate with internal stakeholders at all levels Ability to work in a fast passed environment Adaptable to change and willing to bring forward ideas to shape the future of the role Benefits Enhanced holidays - 25 days increasing to 27 after 2 years' service and 28 after 5 years' service (22 Days for Field Sales) Private health care cover after 5 years' service New business referral scheme Access to Health Shield Access to the EAP service Refer a friend scheme Paid birthday leave Pension scheme contribution increasing to 5% after 5 years' service and again to 7% after 7 years' service Group life insurance Eye care contribution Free fruit (office-based staff) Travel Season Ticket loan scheme Milestone recognition Discounted products - Manchester City centre parking (AO Arena) / First Bus Travel Club Membership / Microsoft Home User programme / Anglian Home Improvements Pace health Club (situated in the park Inn) discounted gym membership and spa treatments Park Inn 20% off food and drink New Century food and drink discount Revolution De Cuba food and drink discount Cycle 2 Work scheme after probationary period Free On site Gym Bright Exchange perks 51411LF INDMANJ The Portfolio Group are acting on behalf of our client in recruiting for this position.
Linux Systems Manager Edinburgh - hybrid If you are a Linux specialist with experience leading a small team, this could be the role for you. Head Resourcing are working with a software services company in Edinburgh to hire a Linux Systems Manager. Continued growth across our client's organisation both in UK & US has meant they now need an experienced Linux expert to ensure their product development, customers, and corporate users have a performant, cost-effective, secure, and productive environment. In this role you will remain technically hands on while also having direct management responsibility for a team of systems administrators. In this role you will support our clients Linux estate in both Azure and co-located data centres. You will have the autonomy to ensure our clients estate is proactively maintained and automated fixes are put in place for recurring issues so time and energy can be spent on project work and building for the future. Required Skills and Experience: Experience of IT management and leading a small team Understanding of IT Architecture, network architecture, and datacentre management Strong knowledge of Linux (RHEL, Ubuntu, Debian) Knowledge of Chef, Red Hat Satellite, Ansible, and Terraform Knowledge of Microsoft Azure An excellent package is available for the right candidate with flexible/hybrid working. Please get in touch with an up-to-date CV to find out more.
Apr 13, 2026
Full time
Linux Systems Manager Edinburgh - hybrid If you are a Linux specialist with experience leading a small team, this could be the role for you. Head Resourcing are working with a software services company in Edinburgh to hire a Linux Systems Manager. Continued growth across our client's organisation both in UK & US has meant they now need an experienced Linux expert to ensure their product development, customers, and corporate users have a performant, cost-effective, secure, and productive environment. In this role you will remain technically hands on while also having direct management responsibility for a team of systems administrators. In this role you will support our clients Linux estate in both Azure and co-located data centres. You will have the autonomy to ensure our clients estate is proactively maintained and automated fixes are put in place for recurring issues so time and energy can be spent on project work and building for the future. Required Skills and Experience: Experience of IT management and leading a small team Understanding of IT Architecture, network architecture, and datacentre management Strong knowledge of Linux (RHEL, Ubuntu, Debian) Knowledge of Chef, Red Hat Satellite, Ansible, and Terraform Knowledge of Microsoft Azure An excellent package is available for the right candidate with flexible/hybrid working. Please get in touch with an up-to-date CV to find out more.
Senior Platform Engineer page is loaded Senior Platform Engineerlocations: London: Manchestertime type: Full timeposted on: Posted Yesterdayjob requisition id: REQ-3675 Senior Platform Engineer Manchester or London (UK) We're hybrid, spending 2 days a week in the office We build tools that help people save money.Through MoneySuperMarket, MoneySavingExpert, Quidco, and our B2B partnerships, we support over 24 million people every month and help UK households save billions each year. It's something we genuinely care about, and it shows in how we build our tech.Our products are built by small, friendly, highly collaborative teams of engineers, designers and product managers. We pair and mob when it makes sense, write tests, automate as much as we can, and ship to production multiple times a day through well oiled CI/CD pipelines. We like simple solutions, fast feedback, and learning together. The roleWe're looking for a Senior Platform Engineer to join our Platform Engineering team. This is the team that empowers our engineers to do the above.You'll help shape and evolve our internal platform, with a big focus on developer tooling and developer experience. Your work will make life easier for hundreds of engineers, helping teams move faster, safer, and with more confidence. What you'll be working onYou won't be bored. Here's a flavour of what you'll get stuck into: Building and evolving internal platform capabilities using infrastructure as code Creating and maintaining tools that support the full software development lifecycle + Tools we use include GitHub Actions, Artifactory, Cortex, ReTool, Datadog Developing shared, agentic engineering capabilities that help teams ship customer value faster Building serverless tooling and guardrails that give teams freedom without chaos Improving our build, test, deploy and monitoring setup - always looking for better ways Helping keep our AWS environments secure, observable and reliable Spotting opportunities to improve things through automation, documentation, or better ways of working Challenging assumptions (including our own) and raising the bar on how good our platform can be What we're looking forWe're not expecting perfection. If most of this sounds like you, you'll probably enjoy the role. Solid experience with infrastructure as code (CloudFormation, CDK, Terraform) Someone who really cares about DevOps and developer experience You focus on solving the right problems, not just writing code for the sake of it Strong understanding of platform engineering and how product teams actually ship software You think about architecture, scalability, and reliability as part of everyday engineering Bonus points if you've: Written production software in TypeScript Picked up an AWS certification Worked across other IT areas (networking, firewalls, identity, directories) Invested in test automation and quality from the start Owned systems and cared deeply about their performance and uptime Helped mentor or support more junior engineers Enjoy explaining technical ideas clearly - and listening to feedback tooMost importantly: You enjoy learning You want your work to have real impact You like collaborating with people who care about what they buildWe're big on inclusion and flexibility. If you need adjustments at any stage - application, interview, or beyond - just let us know and we'll work with you.We're proud to be an inclusive, anti racist and equal opportunity employer. We welcome people from all backgrounds and encourage applications from women and Black, Asian and ethnic minority candidates as we continue to build teams that better reflect the communities we serve.Hiring decisions are based on merit, using a clear and fair assessment process.Job ads never tell the whole story. If you want to ask about the role, the team, location, salary, or anything else before applying, just drop a note to Tom at . If helping millions of people save money and building great developer experiences sounds like your thing, we'd love to hear from you.
Apr 13, 2026
Full time
Senior Platform Engineer page is loaded Senior Platform Engineerlocations: London: Manchestertime type: Full timeposted on: Posted Yesterdayjob requisition id: REQ-3675 Senior Platform Engineer Manchester or London (UK) We're hybrid, spending 2 days a week in the office We build tools that help people save money.Through MoneySuperMarket, MoneySavingExpert, Quidco, and our B2B partnerships, we support over 24 million people every month and help UK households save billions each year. It's something we genuinely care about, and it shows in how we build our tech.Our products are built by small, friendly, highly collaborative teams of engineers, designers and product managers. We pair and mob when it makes sense, write tests, automate as much as we can, and ship to production multiple times a day through well oiled CI/CD pipelines. We like simple solutions, fast feedback, and learning together. The roleWe're looking for a Senior Platform Engineer to join our Platform Engineering team. This is the team that empowers our engineers to do the above.You'll help shape and evolve our internal platform, with a big focus on developer tooling and developer experience. Your work will make life easier for hundreds of engineers, helping teams move faster, safer, and with more confidence. What you'll be working onYou won't be bored. Here's a flavour of what you'll get stuck into: Building and evolving internal platform capabilities using infrastructure as code Creating and maintaining tools that support the full software development lifecycle + Tools we use include GitHub Actions, Artifactory, Cortex, ReTool, Datadog Developing shared, agentic engineering capabilities that help teams ship customer value faster Building serverless tooling and guardrails that give teams freedom without chaos Improving our build, test, deploy and monitoring setup - always looking for better ways Helping keep our AWS environments secure, observable and reliable Spotting opportunities to improve things through automation, documentation, or better ways of working Challenging assumptions (including our own) and raising the bar on how good our platform can be What we're looking forWe're not expecting perfection. If most of this sounds like you, you'll probably enjoy the role. Solid experience with infrastructure as code (CloudFormation, CDK, Terraform) Someone who really cares about DevOps and developer experience You focus on solving the right problems, not just writing code for the sake of it Strong understanding of platform engineering and how product teams actually ship software You think about architecture, scalability, and reliability as part of everyday engineering Bonus points if you've: Written production software in TypeScript Picked up an AWS certification Worked across other IT areas (networking, firewalls, identity, directories) Invested in test automation and quality from the start Owned systems and cared deeply about their performance and uptime Helped mentor or support more junior engineers Enjoy explaining technical ideas clearly - and listening to feedback tooMost importantly: You enjoy learning You want your work to have real impact You like collaborating with people who care about what they buildWe're big on inclusion and flexibility. If you need adjustments at any stage - application, interview, or beyond - just let us know and we'll work with you.We're proud to be an inclusive, anti racist and equal opportunity employer. We welcome people from all backgrounds and encourage applications from women and Black, Asian and ethnic minority candidates as we continue to build teams that better reflect the communities we serve.Hiring decisions are based on merit, using a clear and fair assessment process.Job ads never tell the whole story. If you want to ask about the role, the team, location, salary, or anything else before applying, just drop a note to Tom at . If helping millions of people save money and building great developer experiences sounds like your thing, we'd love to hear from you.
