Our client has an opportunity for a Network Operations Centre Engineer to join them on a contract for 12 months with possible extension. The responsibility of the NOC L2 Shift Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation of design change. Role : NOC Shift Service Engineer Location : Newport, fully onsite Hours : 12 hour day/night shifts over a 4/5 day/night pattern and required to work on bank holidays including Christmas/New Year period Hourly Rate : 55 per hour via Umbrella, inside IR35 Clearance : SC required on submission. DV preferred What you'll be doing: The NOC L2 Shift Service Engineer role is accountable for providing technical assistance and support to a variety of customers within the Customer Service Operation Centre. They will Provide an interface to other technical stakeholders within projects including On Site Engineers (OSE), Architects, other engineering disciplines and sub-contractors. Working a shift pattern, the role holder is required to response to design changes, raised incidents and problems. This will include analysis and planning but will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving Continuous Service Improvements. Operating within the Service Desk escalation path the role is responsible for the delivery of multiple service elements and as such, it is critical that communication is fluent and can influence the decision-making process to achieve the desired goals. This includes managing expectations, perceptions and propagation of knowledge. A large portion of the role is focused on investigating issues, during which the role holder will regularly function as the technical point of contact for the NOC on behalf of the wider community, including the customer and business partners, at times without direct support. The team is the single point of contact for technical conference bridge calls, which are arranged to resolve Incidents 24/7. This would include acting as the NOC liaison with other technical groups, from Architects through to 1st line support on 3rd party applications and hardware. Provide a technical role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution or pass to L3 engineers to resolve once all avenues have been exhausted or timescales define escalation to L3. Consistently perform and deliver outputs within the service contract time constraints (KPI's & SLA's). Provide concise documentation to support the delivery of services. Champion the attainment of industry standard and vendor specific certifications and complimentary academic qualifications, including those under the umbrella of Cisco, and topics in advanced networking. Act as a subject matter expert for specific technical areas, or tools applicable to the project Network. Requirements : Essential Knowledge in Networking, with an understanding of other technologies, such as Windows and ITSM ticketing tools Strong communications skills within the department to provide confidence and direction to peers. Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers and architects. This also includes providing information which will support and influence the decision-making process within the service management internal and external environments. Accountable for the performance of the technical and operational service elements that are delivered. A heightened awareness of Security including compliance with JSP 440 as part of everyday working. Desirable CCNA Network Accreditation or knowledge and understanding of Cisco Networks If you are interested in applying for this position and you meet the requirements, please apply! Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best-known companies who demand the highest standard of applicants. " on Twitter for all our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the tag at any time! Thank you for your follow!"
Apr 27, 2026
Contractor
Our client has an opportunity for a Network Operations Centre Engineer to join them on a contract for 12 months with possible extension. The responsibility of the NOC L2 Shift Service Engineer includes utilising people, process and tools from across the technical service disciplines and the service delivery area to support live service and the implementation of design change. Role : NOC Shift Service Engineer Location : Newport, fully onsite Hours : 12 hour day/night shifts over a 4/5 day/night pattern and required to work on bank holidays including Christmas/New Year period Hourly Rate : 55 per hour via Umbrella, inside IR35 Clearance : SC required on submission. DV preferred What you'll be doing: The NOC L2 Shift Service Engineer role is accountable for providing technical assistance and support to a variety of customers within the Customer Service Operation Centre. They will Provide an interface to other technical stakeholders within projects including On Site Engineers (OSE), Architects, other engineering disciplines and sub-contractors. Working a shift pattern, the role holder is required to response to design changes, raised incidents and problems. This will include analysis and planning but will require a strong focus on organising, delivering, monitoring and controlling elements within the reporting path and driving Continuous Service Improvements. Operating within the Service Desk escalation path the role is responsible for the delivery of multiple service elements and as such, it is critical that communication is fluent and can influence the decision-making process to achieve the desired goals. This includes managing expectations, perceptions and propagation of knowledge. A large portion of the role is focused on investigating issues, during which the role holder will regularly function as the technical point of contact for the NOC on behalf of the wider community, including the customer and business partners, at times without direct support. The team is the single point of contact for technical conference bridge calls, which are arranged to resolve Incidents 24/7. This would include acting as the NOC liaison with other technical groups, from Architects through to 1st line support on 3rd party applications and hardware. Provide a technical role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution or pass to L3 engineers to resolve once all avenues have been exhausted or timescales define escalation to L3. Consistently perform and deliver outputs within the service contract time constraints (KPI's & SLA's). Provide concise documentation to support the delivery of services. Champion the attainment of industry standard and vendor specific certifications and complimentary academic qualifications, including those under the umbrella of Cisco, and topics in advanced networking. Act as a subject matter expert for specific technical areas, or tools applicable to the project Network. Requirements : Essential Knowledge in Networking, with an understanding of other technologies, such as Windows and ITSM ticketing tools Strong communications skills within the department to provide confidence and direction to peers. Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers and architects. This also includes providing information which will support and influence the decision-making process within the service management internal and external environments. Accountable for the performance of the technical and operational service elements that are delivered. A heightened awareness of Security including compliance with JSP 440 as part of everyday working. Desirable CCNA Network Accreditation or knowledge and understanding of Cisco Networks If you are interested in applying for this position and you meet the requirements, please apply! Line Up Aviation has carved its own place in the recruitment of Aviation and Aerospace personnel all over the world for more than 30 years. We work with some of the industry's best-known companies who demand the highest standard of applicants. " on Twitter for all our latest vacancies, news and pictures from our busy UK Head Office. Interact with us using the tag at any time! Thank you for your follow!"
Our client is looking for a Senior Credit Controller Reinsurance Accounting Technician to £50,000. We are looking for a graduate with a Degree in Accounting. Our client is a Global Financial Markets Trading Company. Our client is a small Exchange based Trading and Broking business. Date: 12 Jan 2024 Sector: IT Type: Permanent Location: London Salary: £65,000 - 70,000 per annum Email: Ref: dbb We are looking for a Team Leader to manage the EMEA IT Operations Support team (primarily based in London) and be the key point of contact for the End User community at the company. This position would be great for someone with some previous experience in an IT Leadership support role who is keen to develop their leadership skills further. The ideal candidate should be enthusiastic about delivering the highest standard of IT support, with a genuine interest in technology and its application in supporting the business. You should be customer oriented with experience delivering a 'White Glove' service to VIPs. The role is more focused on leading & developing the team, so some previous man management experience will be required. Also, as this is managing a technical team you will need to have worked previously in a senior technical role as this will help you to challenge & deliver solutions/processes that add value to the business and are fit for purpose. The team works hand in hand with other support teams across APAC & NASA to provide 24/7 support. This role will need to ensure correct handovers take place between regions with continued focus on key issues. There is an element of local on call with the Team, Monday to Sunday 08:00hrs to 18:00hrs, and you will need to ensure this is adequately resourced. Key Responsibilities Managing the EMEA Operations Team and acting as the key point of contact for user incidents & requests and ensuring a "white glove" service is provided/tracked for VIPs within the firm. Ensuring incidents/requests are correctly tri aged and prioritised to effective resolution, including user expectation & effective communication. Lead by example to set the standard for support and manage all queues to ensure that no calls are unanswered or unassigned. Track all associated KPI's & CSFs, and undertake frequent reviews to make sure they remain relevant and effective in delivering the right outcome to our customer base. Use existing data (ticket & phone statistics) to ensure shifts are effectively managed, tickets are dealt with and the correct level of quality is being applied. Continuously look for ways to develop & improve the entire team, identify training & personal development requirements. Create and maintain accurate and concise ticket update/knowledge base documentation within ServiceNow, with high focus on regional specifics. Educate colleagues on best practice, adoption & utilisation of technology to improve services. Work with the IT Manager to identify trends/potential problems and plan to remediate. Review all frequent "Start of Day" checks to ensure they remain effective; be responsible for the operational stability of printers/peripherals. Provide support with hardware and software maintenance. Assist in leading, championing and adhering to all global policies and processes to resolve issues and problems. Work with a "global mindset" to help ensure we deliver the same high service to our customers, regardless of location. Providing an escalation point for engineering and operations teams. What We're Looking For: Experience & Knowledge Previous experience within a customer facing IT Support Team leadership role/IT Support Team. Experience using data to drive desired positive outcomes. Good knowledge of ServiceNow ITSM (or similar). Customer oriented, with a passion for delivering excellent service and continuous improvement. A collaborator who can work within a framework of procedure and policies. Self motivated and able to use initiative. Flexible and willing to work outside of the core hours if necessary. Knowledge and some experience of products within the Microsoft 365 suite. Good working knowledge of productivity and collaboration applications such as Teams, SharePoint, OneDrive, and Exchange would be advantageous. Knowledge and experience of Active Directory & Azure Active Directory administration. Required Skills Experience with collaboration tools such as Jira/ServiceNow. VMWare ESXi, vCentre & Horizon. Storage technologies. Backup tools (e.g., CommVault or similar). Azure AD (including conditional access, SSO, application registration, provisioning), M365 & Intune. Windows Server/client, Windows certificate services. Active Directory (and associated technologies), Exchange Server, clustering, and file servers. SMTP. HPe hardware. Network routing / 802.1x / firewalling. Cisco call manager. Monitoring and alerting techniques (e.g., SolarWinds).
Apr 17, 2026
Full time
Our client is looking for a Senior Credit Controller Reinsurance Accounting Technician to £50,000. We are looking for a graduate with a Degree in Accounting. Our client is a Global Financial Markets Trading Company. Our client is a small Exchange based Trading and Broking business. Date: 12 Jan 2024 Sector: IT Type: Permanent Location: London Salary: £65,000 - 70,000 per annum Email: Ref: dbb We are looking for a Team Leader to manage the EMEA IT Operations Support team (primarily based in London) and be the key point of contact for the End User community at the company. This position would be great for someone with some previous experience in an IT Leadership support role who is keen to develop their leadership skills further. The ideal candidate should be enthusiastic about delivering the highest standard of IT support, with a genuine interest in technology and its application in supporting the business. You should be customer oriented with experience delivering a 'White Glove' service to VIPs. The role is more focused on leading & developing the team, so some previous man management experience will be required. Also, as this is managing a technical team you will need to have worked previously in a senior technical role as this will help you to challenge & deliver solutions/processes that add value to the business and are fit for purpose. The team works hand in hand with other support teams across APAC & NASA to provide 24/7 support. This role will need to ensure correct handovers take place between regions with continued focus on key issues. There is an element of local on call with the Team, Monday to Sunday 08:00hrs to 18:00hrs, and you will need to ensure this is adequately resourced. Key Responsibilities Managing the EMEA Operations Team and acting as the key point of contact for user incidents & requests and ensuring a "white glove" service is provided/tracked for VIPs within the firm. Ensuring incidents/requests are correctly tri aged and prioritised to effective resolution, including user expectation & effective communication. Lead by example to set the standard for support and manage all queues to ensure that no calls are unanswered or unassigned. Track all associated KPI's & CSFs, and undertake frequent reviews to make sure they remain relevant and effective in delivering the right outcome to our customer base. Use existing data (ticket & phone statistics) to ensure shifts are effectively managed, tickets are dealt with and the correct level of quality is being applied. Continuously look for ways to develop & improve the entire team, identify training & personal development requirements. Create and maintain accurate and concise ticket update/knowledge base documentation within ServiceNow, with high focus on regional specifics. Educate colleagues on best practice, adoption & utilisation of technology to improve services. Work with the IT Manager to identify trends/potential problems and plan to remediate. Review all frequent "Start of Day" checks to ensure they remain effective; be responsible for the operational stability of printers/peripherals. Provide support with hardware and software maintenance. Assist in leading, championing and adhering to all global policies and processes to resolve issues and problems. Work with a "global mindset" to help ensure we deliver the same high service to our customers, regardless of location. Providing an escalation point for engineering and operations teams. What We're Looking For: Experience & Knowledge Previous experience within a customer facing IT Support Team leadership role/IT Support Team. Experience using data to drive desired positive outcomes. Good knowledge of ServiceNow ITSM (or similar). Customer oriented, with a passion for delivering excellent service and continuous improvement. A collaborator who can work within a framework of procedure and policies. Self motivated and able to use initiative. Flexible and willing to work outside of the core hours if necessary. Knowledge and some experience of products within the Microsoft 365 suite. Good working knowledge of productivity and collaboration applications such as Teams, SharePoint, OneDrive, and Exchange would be advantageous. Knowledge and experience of Active Directory & Azure Active Directory administration. Required Skills Experience with collaboration tools such as Jira/ServiceNow. VMWare ESXi, vCentre & Horizon. Storage technologies. Backup tools (e.g., CommVault or similar). Azure AD (including conditional access, SSO, application registration, provisioning), M365 & Intune. Windows Server/client, Windows certificate services. Active Directory (and associated technologies), Exchange Server, clustering, and file servers. SMTP. HPe hardware. Network routing / 802.1x / firewalling. Cisco call manager. Monitoring and alerting techniques (e.g., SolarWinds).
Job Description: Function Our Company We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration. Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. Job description Job Summary: The Infra Technical Implementation Lead at Hitachi, Ltd. will be responsible for leading the technical execution and successful delivery of infrastructure projects, ensuring solutions meet design specifications, performance requirements, and operational standards. Job Responsibilities: Lead the planning, design, implementation, and deployment of complex infrastructure solutions, including server, storage, network, and cloud platforms. Manage and coordinate technical resources, both internal and external, throughout the project lifecycle. Develop detailed technical implementation plans, procedures, and documentation. Ensure adherence to architectural standards, security policies, and best practices during implementation. Conduct technical reviews and quality assurance checks to validate implemented solutions. Identify and mitigate technical risks and issues, escalating as necessary. Provide technical guidance and mentorship to project team members. Collaborate with project managers, architects, and stakeholders to ensure project success and alignment with business objectives. Participate in pre-sales activities, including technical solution design and effort estimation. Stay current with emerging technologies and industry trends relevant to infrastructure. Job Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Minimum of 8 years of experience in IT infrastructure, with at least 3 years in a technical leadership or implementation lead role. Proven experience leading the successful implementation of large-scale infrastructure projects. Strong expertise in at least two of the following areas: server virtualization (VMware, Hyper V), storage technologies (SAN, NAS, object storage), networking (Cisco, Juniper), or cloud platforms (AWS, Azure, GCP). Excellent understanding of ITIL framework and best practices. Experience with automation tools and scripting (e.g., PowerShell, Python, Ansible) is a plus. Strong analytical and problem solving skills with a meticulous attention to detail. Exceptional communication, interpersonal, and presentation skills. Ability to work effectively in a fast paced, complex, and global environment. Relevant industry certifications (e.g., PMP, ITIL, VMware VCP, Cisco CCNA/CCNP, AWS Solutions Architect) are highly desirable. About us We're a global team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you. Fostering innovation through diverse perspectives Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work. How we look after you We help take care of your today and tomorrow with industry leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Apr 17, 2026
Full time
Job Description: Function Our Company We're Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world's potential. We're people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what's now to what's next. We make it happen through the power of acceleration. Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don't expect you to 'fit' every requirement - your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us. Job description Job Summary: The Infra Technical Implementation Lead at Hitachi, Ltd. will be responsible for leading the technical execution and successful delivery of infrastructure projects, ensuring solutions meet design specifications, performance requirements, and operational standards. Job Responsibilities: Lead the planning, design, implementation, and deployment of complex infrastructure solutions, including server, storage, network, and cloud platforms. Manage and coordinate technical resources, both internal and external, throughout the project lifecycle. Develop detailed technical implementation plans, procedures, and documentation. Ensure adherence to architectural standards, security policies, and best practices during implementation. Conduct technical reviews and quality assurance checks to validate implemented solutions. Identify and mitigate technical risks and issues, escalating as necessary. Provide technical guidance and mentorship to project team members. Collaborate with project managers, architects, and stakeholders to ensure project success and alignment with business objectives. Participate in pre-sales activities, including technical solution design and effort estimation. Stay current with emerging technologies and industry trends relevant to infrastructure. Job Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Minimum of 8 years of experience in IT infrastructure, with at least 3 years in a technical leadership or implementation lead role. Proven experience leading the successful implementation of large-scale infrastructure projects. Strong expertise in at least two of the following areas: server virtualization (VMware, Hyper V), storage technologies (SAN, NAS, object storage), networking (Cisco, Juniper), or cloud platforms (AWS, Azure, GCP). Excellent understanding of ITIL framework and best practices. Experience with automation tools and scripting (e.g., PowerShell, Python, Ansible) is a plus. Strong analytical and problem solving skills with a meticulous attention to detail. Exceptional communication, interpersonal, and presentation skills. Ability to work effectively in a fast paced, complex, and global environment. Relevant industry certifications (e.g., PMP, ITIL, VMware VCP, Cisco CCNA/CCNP, AWS Solutions Architect) are highly desirable. About us We're a global team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you. Fostering innovation through diverse perspectives Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth. We are committed to building an inclusive culture based on mutual respect and merit based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work. How we look after you We help take care of your today and tomorrow with industry leading benefits, support, and services that look after your holistic health and wellbeing. We're also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We're always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you'll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. We're proud to say we're an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: We're looking for a Senior Network Engineer with deep technical expertise and a passion for solving complex problems to join us on a contract basis. You'll play a pivotal role in our Managed Services team, supporting critical infrastructure and leading the design, deployment, and troubleshooting of network and security solutions. This is a hands on role for someone who thrives in dynamic environments, brings a methodical approach to problem solving, and is confident working across a wide range of technologies. Here's what the role looks like: Provide expert level support to clients and act as a senior escalation point for technical incidents Diagnose and resolve complex network and security related issues Manage change control and risk assessments across managed service environments Implement infrastructure changes and upgrades with precision and minimal disruption Support project engineering activities and contribute to solution design Maintain and improve technical documentation, policies, and procedures Manage vendor escalations and technical case handling Assist the Technical Services Manager with major incident reports, service reviews, and root cause analysis Perform regular maintenance and patching of network and security systems Identify and recommend service improvements and automation opportunities Mentor junior engineers and share technical knowledge Participate in the on call rota to ensure 24/7 support coverage What We're Looking For: Proven experience in senior level network engineering roles Strong understanding of network security, firewalls, VPNs, and monitoring tools Logical and methodical approach to troubleshooting and implementation Excellent communication and documentation skills Ability to lead by example and mentor others Passion for continuous improvement and delivering high quality service Key Skills & Experience: Extensive experience in a similar role, or in a field based / consulting capacity CCNP Certification is desirable A valid driving licence is essential, as travel may be required Strong experience troubleshooting complex enterprise networks and associated technologies Solid understanding of Wide Area Networking technologies and routing protocols such as EIGRP, OSPF, and BGP Proficiency with tools like Wireshark and other network troubleshooting utilities Essential Technical Expertise: Experience administering and troubleshooting the following technologies and platforms: Cisco ISR and ASR Routers (2900 / 4000 / 1000ASR) Cisco ASA Firewalls and Cisco FirePOWER / Threat Defence Cisco Nexus Switching (9K) and Catalyst (3850 / 3650 / 2960X / 4500X) and associated technologies including VTP, STP, and VSS Palo Alto Firewalls Beneficial Experience (Not Essential) Cisco Meraki Technologies, including Wireless, Switching, Security (MX), and SD WAN Cisco SD WAN, including vManage, vSmart, and vEdge components, with experience in deployment, administration, and troubleshooting Cisco Identity Services Engine (ISE) Cisco Catalyst Center
Apr 15, 2026
Full time
Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients. We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications. We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: We're looking for a Senior Network Engineer with deep technical expertise and a passion for solving complex problems to join us on a contract basis. You'll play a pivotal role in our Managed Services team, supporting critical infrastructure and leading the design, deployment, and troubleshooting of network and security solutions. This is a hands on role for someone who thrives in dynamic environments, brings a methodical approach to problem solving, and is confident working across a wide range of technologies. Here's what the role looks like: Provide expert level support to clients and act as a senior escalation point for technical incidents Diagnose and resolve complex network and security related issues Manage change control and risk assessments across managed service environments Implement infrastructure changes and upgrades with precision and minimal disruption Support project engineering activities and contribute to solution design Maintain and improve technical documentation, policies, and procedures Manage vendor escalations and technical case handling Assist the Technical Services Manager with major incident reports, service reviews, and root cause analysis Perform regular maintenance and patching of network and security systems Identify and recommend service improvements and automation opportunities Mentor junior engineers and share technical knowledge Participate in the on call rota to ensure 24/7 support coverage What We're Looking For: Proven experience in senior level network engineering roles Strong understanding of network security, firewalls, VPNs, and monitoring tools Logical and methodical approach to troubleshooting and implementation Excellent communication and documentation skills Ability to lead by example and mentor others Passion for continuous improvement and delivering high quality service Key Skills & Experience: Extensive experience in a similar role, or in a field based / consulting capacity CCNP Certification is desirable A valid driving licence is essential, as travel may be required Strong experience troubleshooting complex enterprise networks and associated technologies Solid understanding of Wide Area Networking technologies and routing protocols such as EIGRP, OSPF, and BGP Proficiency with tools like Wireshark and other network troubleshooting utilities Essential Technical Expertise: Experience administering and troubleshooting the following technologies and platforms: Cisco ISR and ASR Routers (2900 / 4000 / 1000ASR) Cisco ASA Firewalls and Cisco FirePOWER / Threat Defence Cisco Nexus Switching (9K) and Catalyst (3850 / 3650 / 2960X / 4500X) and associated technologies including VTP, STP, and VSS Palo Alto Firewalls Beneficial Experience (Not Essential) Cisco Meraki Technologies, including Wireless, Switching, Security (MX), and SD WAN Cisco SD WAN, including vManage, vSmart, and vEdge components, with experience in deployment, administration, and troubleshooting Cisco Identity Services Engine (ISE) Cisco Catalyst Center
Overview We are looking for a Head of Systems to join our team in London. The person in this role will work as part of the Global Platforms Leadership team and will manage the Systems Delivery team, serving as a key point of contact for the IT Operations team. Key responsibilities include providing line management, acting as an escalation point, collaborating with business stakeholders, and actively contributing to the global platforms leadership team. What you'll be doing Providing line management for the systems engineering team, covering performance management, goal setting, and upskilling. Acting as the escalation point for engineering and operation teams. Working with the business to understand needs and upcoming projects, ensuring IT fits into them and supports delivery. Playing an active role in the global platforms leadership team, setting standards for how we deliver services to the business. Proactively identifying design issues with current services to prevent user-impacting problems. Challenging and supporting the engineering team with design and implementation; serving as their technical mentor. Working closely with the information security team to mitigate new risks and address identified risks. Key Skills & Experience Experienced lead engineer or (hands on) architect who has led teams and contributed individually. Customer oriented, passionate about delivering excellent service and continuous improvement. Excellent communication skills, able to communicate over telephone, chat, or face to face. Professional manner with a strong work ethic. Experience managing suppliers to specify and deliver solutions. Flexible and willing to work outside core hours if necessary - the global platforms team provides a 24x7 escalation point. Adaptable to changing situations; may design integrations for line of business applications one day and handle acquisitions the next. Technical Skills VMWare ESXi & VCentre PowerShell scripting and automation, storage technologies, Backup tools (preferred Commvault) Azure AD (including conditional access, SSO, application registration, provisioning), M365 & Intune Windows Server / client Windows certificate services Active Directory and associated technologies, Exchange Server, clustering, and file servers SMTP, HPe hardware Network routing / 802.1x / firewalling Cisco Call Manager Monitoring and alerting techniques Job Details Sector: IT Type: Permanent Location: London Salary: £95,000 - £100,000 per annum Contact: Ref: db
Apr 15, 2026
Full time
Overview We are looking for a Head of Systems to join our team in London. The person in this role will work as part of the Global Platforms Leadership team and will manage the Systems Delivery team, serving as a key point of contact for the IT Operations team. Key responsibilities include providing line management, acting as an escalation point, collaborating with business stakeholders, and actively contributing to the global platforms leadership team. What you'll be doing Providing line management for the systems engineering team, covering performance management, goal setting, and upskilling. Acting as the escalation point for engineering and operation teams. Working with the business to understand needs and upcoming projects, ensuring IT fits into them and supports delivery. Playing an active role in the global platforms leadership team, setting standards for how we deliver services to the business. Proactively identifying design issues with current services to prevent user-impacting problems. Challenging and supporting the engineering team with design and implementation; serving as their technical mentor. Working closely with the information security team to mitigate new risks and address identified risks. Key Skills & Experience Experienced lead engineer or (hands on) architect who has led teams and contributed individually. Customer oriented, passionate about delivering excellent service and continuous improvement. Excellent communication skills, able to communicate over telephone, chat, or face to face. Professional manner with a strong work ethic. Experience managing suppliers to specify and deliver solutions. Flexible and willing to work outside core hours if necessary - the global platforms team provides a 24x7 escalation point. Adaptable to changing situations; may design integrations for line of business applications one day and handle acquisitions the next. Technical Skills VMWare ESXi & VCentre PowerShell scripting and automation, storage technologies, Backup tools (preferred Commvault) Azure AD (including conditional access, SSO, application registration, provisioning), M365 & Intune Windows Server / client Windows certificate services Active Directory and associated technologies, Exchange Server, clustering, and file servers SMTP, HPe hardware Network routing / 802.1x / firewalling Cisco Call Manager Monitoring and alerting techniques Job Details Sector: IT Type: Permanent Location: London Salary: £95,000 - £100,000 per annum Contact: Ref: db
About the Opportunity As a Senior Product Operations Manager (f/m/d), you'll work at the intersection of people, process, and product. Embedded within the product team-partnering closely with Product Managers, Designers, and Researchers and cross functional teams-you'll lead initiatives that improve the way we plan, build, and deliver. You'll build scalable systems, implement effective tooling, and lead operational programs that improve efficiency, increase transparency, and support leadership in strategic decision making. What to Expect Drive Operational Excellence: Optimize product development workflows, team rituals, and cross functional coordination to enable high impact work. Program Execution: Lead the planning and change management of complex product operations initiatives, ensuring alignment with company objectives and timely execution. Tooling & Automation: Identify, implement, and maintain the right tools and automations to streamline workflows, improve visibility, and reduce manual effort. Reporting & Metrics: Analyze reports to gain insights and work with Business Analysts on improvement initiatives. Risk & Dependency Management: Proactively identify operational risks, interdependencies, and roadblocks-and drive resolution across teams. Training & Enablement: Develop documentation, onboarding resources, and training programs that empower product managers and team leads to work efficiently. Cross Functional Communication: Facilitate clear and consistent communication between product, design, engineering, marketing, and customer success teams. Product Advocacy: Champion the role and impact of product operations across the organization to ensure alignment, transparency, and collaboration. Global Collaboration: Work effectively with globally distributed teams, building strong relationships across time zones and cultural contexts. What you need to be successful 5+ years of experience in Product Operations, Program Management, or a similar role-ideally in a B2B SaaS company. Proven track record of leading and scaling operational processes in cross functional product organizations. Familiarity with tools like Jira, Confluence, Asana, and Coupa, and experience managing data/reporting platforms (e.g., Looker, Tableau, Google Sheets). Strong analytical skills with the ability to define and track operational KPIs. A systems thinker with strong organizational skills, strategic mindset, and attention to detail. Excellent communication and stakeholder management skills; able to influence across all levels of the company. Experience working in or with globally distributed teams. Familiarity with technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Apr 13, 2026
Full time
About the Opportunity As a Senior Product Operations Manager (f/m/d), you'll work at the intersection of people, process, and product. Embedded within the product team-partnering closely with Product Managers, Designers, and Researchers and cross functional teams-you'll lead initiatives that improve the way we plan, build, and deliver. You'll build scalable systems, implement effective tooling, and lead operational programs that improve efficiency, increase transparency, and support leadership in strategic decision making. What to Expect Drive Operational Excellence: Optimize product development workflows, team rituals, and cross functional coordination to enable high impact work. Program Execution: Lead the planning and change management of complex product operations initiatives, ensuring alignment with company objectives and timely execution. Tooling & Automation: Identify, implement, and maintain the right tools and automations to streamline workflows, improve visibility, and reduce manual effort. Reporting & Metrics: Analyze reports to gain insights and work with Business Analysts on improvement initiatives. Risk & Dependency Management: Proactively identify operational risks, interdependencies, and roadblocks-and drive resolution across teams. Training & Enablement: Develop documentation, onboarding resources, and training programs that empower product managers and team leads to work efficiently. Cross Functional Communication: Facilitate clear and consistent communication between product, design, engineering, marketing, and customer success teams. Product Advocacy: Champion the role and impact of product operations across the organization to ensure alignment, transparency, and collaboration. Global Collaboration: Work effectively with globally distributed teams, building strong relationships across time zones and cultural contexts. What you need to be successful 5+ years of experience in Product Operations, Program Management, or a similar role-ideally in a B2B SaaS company. Proven track record of leading and scaling operational processes in cross functional product organizations. Familiarity with tools like Jira, Confluence, Asana, and Coupa, and experience managing data/reporting platforms (e.g., Looker, Tableau, Google Sheets). Strong analytical skills with the ability to define and track operational KPIs. A systems thinker with strong organizational skills, strategic mindset, and attention to detail. Excellent communication and stakeholder management skills; able to influence across all levels of the company. Experience working in or with globally distributed teams. Familiarity with technical domains (e.g., automation, AI/ML, personalization, analytics) is a plus. What's in it for you? Join an ambitious tech company reshaping the way people build digital experiences Full time employees receive Stock Options for the opportunity to share in the success of our company Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family. We value Work Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, education days, compassion days for loss, and volunteer days Time off to care for and focus on your growing family Use your personal annual education budget to improve your skills and grow in your career Enjoy a full range of virtual and in person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties An annual wellbeing stipend to care for your physical, financial, or emotional health A monthly communication phone/internet stipend and phone hardware upgrade reimbursement. New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best. Who are we? Contentful is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale. By blending composability with native AI capabilities, Contentful enables dynamic personalization, automated content delivery, and real time experimentation, powering next generation digital experiences across brands, regions, and channels for more than 4,200 organizations worldwide. More than 700 people from more than 70 nations contribute their energy and creativity to Contentful, working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome here! "Everyone is welcome here" is a celebrated component of our culture. At Contentful, we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we are proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed. We invite you to apply and join us! If you need reasonable accommodations at any point during the application or interview process, please let your recruiting coordinator know. Please be aware of scammers who may fraudulently allege to be from Contentful. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at with any information you may have. By clicking "Apply for this job," I acknowledge that I have read the "Contentful's Candidate Privacy Notice" and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
