Our client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing our client in a professional and courteous manner. This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, their in-house teams tailor their services to suit every clients unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of their 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure.
Feb 06, 2026
Full time
Our client is recruiting for two 2nd Line IT Service Desk Engineers to join their knowledgeable team, headed up by an experienced Team Leader. As one of their Engineers, you will support a wide range of customers via the telephone, live chat and emails. You will be utilising your excellent and prompt customer support skills, representing our client in a professional and courteous manner. This role is based on their site in Whiteley (Monday to Friday) with an on call out of business hours expectation once a month. You have a strong team of management around you who will support your growth within this role. Benefits of working for our client: A competitive salary. Training opportunities set out with a clear training structure. Progressive working environment with access to voice your opinions to decision makers. 25 days holiday plus bank holidays. Your birthday off. Flexi health plan cover and access to a range of Health Benefits. IT Purchasing Scheme. Company Pension. An active Social Committee who plans monthly competitions and events. A brilliant breakout room with free breakfast and a pool table. Join a Trusted Partner for Transformative Managed Technology Experts in Managed IT, Cyber Security and Communications solutions, our client is on a mission to help small and medium-sized enterprises leverage business technology to achieve their goals. Partnership-focused with a deep and deliberate understanding of customers strategic goals, their in-house teams tailor their services to suit every clients unique requirement and drive business growth. Through comprehensive offerings, broad technical knowledge and excellent customer service, they ensure your business-critical IT and Communications systems work seamlessly in the background, unleashing you to fulfil your targets. Duties and Responsibilities of their 2nd Line IT Service Desk Engineer: To provide excellent customer care and support through efficient and organised ticket management. Providing first response fixes to customers via the phone, live chat or email. Providing resolution to incidents, requests, and appropriately escalating all others. Ticket triage assessing ticket priorities and escalating when required. Liaising with third parties and customers with regards to incident resolution and requests. Handling customer requests and escalate according to company procedures. Manage work queues and prioritise events, ensuring compliance with SLAs. Assist the Service Desk Team Leader in managing their service desk in such a way as to deliver excellent customer service. Your Previous Experience: Experience with how an ITIL service desk runs. Active Directory configuration and administration. An understanding of Group Policy. General networking skills. An understanding of DNS. Good understanding of Office 365. Good understanding of Microsoft Azure. An understanding of Microsoft Intune. Essential Skills: Excellent communication skills. Organisational skills. Results driven with a proven track record. Team player. Self-motivated and proactive. Ability to be resilient and to work under pressure.
Location: Bristol, London, Manchester Connect to your Industry Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our team. If you are cleared to SC or DV level, we are very keen to hear from you. Connect to Extended Enterprise In a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Cyber practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations. The Extended Enterprise (EE) team assists in identifying, evaluating and mitigating risks associated with external business relationships. Our services focus on improving confidence in an organisation's contractual relationships and include assisting with the validation of information exchanged between organisations and their customers, vendors and third-party service providers. Our services also help organisations improve the effectiveness and efficiency of their contract compliance monitoring processes and controls, resulting in improved business performance. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Deloitte Extended Enterprise IT Asset Management team is made up of business advisory professionals, as well as experienced IT practitioners, collaborating to assist clients in managing the multi-layered complexity of IT Asset Management (ITAM) programs. We offer a variety of services, from focussed diagnostics and vendor baselines to full ITAM implementations. As a neutral third party, we aim to provide a truly objective perspective on monitoring and governing IT assets. We offer a distinct approach that encompasses not just tools, but also people and processes - helping clients put the right skill sets, accountability and governance in place to effectively manage IT assets throughout the entire lifecycle. The right candidate would be expected to work in a team environment with Deloitte colleagues and client stakeholders. For more senior positions, candidates would also be expected to focus on business development and long-term client relationships, delivery of projects and managing and developing junior members of the team with the aim of growing Deloitte's IT Asset Management and Extended Enterprise practice. Connect to your skills and professional experience All applicants must hold UK security clearance to Security Check (SC) or Developed Vetting (DV) level. Essential Soft Skills We are looking for candidates with following behaviours and experience: The ability to analyse complex issues, identify root causes, and develop innovative solutions is crucial. Building and maintaining strong client relationships, understanding their needs. Clear and effective communication is vital, whether it's presenting findings, leading meetings, or collaborating with team members and clients. The capacity to mentor junior consultants and take charge of projects to achieve desired outcomes. The role often involves rapid changes and diverse projects, so adaptability to new environments and situations is key. Collaborating effectively within multidisciplinary teams, both internally and with clients, is essential for the role. The ability to handle multiple tasks and projects efficiently, meeting deadlines and managing workloads effectively, both independently and as part of a wider delivery team. Applying logical thinking, data analysis, and critical reasoning to solve complex business problems. Demonstrate a personal accountability for performance and delivery against project deadlines. Effectively managing a team, including performance evaluation, career development, and conflict resolution. The ability to address and resolve conflicts within the team and with clients, fostering a collaborative and productive work environment. Developing and implementing strategic plans to achieve both short-term and long-term objectives. A commitment to maintaining high-quality standards in project deliverables and adherence to compliance requirements. Technical Skills Our projects vary greatly, and your responsibility will differ based on the focus of the client engagement and your skillset, but could include: Strong analytical skills to collect, interpret, and manipulate software asset data to make informed decisions. Applying ITAM as a tool for business transformation, aligning software assets with clients' goals and designing and maintaining IT processes. Proficiency and hands on experience in implementation, configuration, and management of ITAM tools like ServiceNow, Snow License Manager, Flexera FNMS, and others for data collection, analysis, and reporting. Deep understanding of the SAM lifecycle, which involves developing and implementing processes to manage software assets effectively throughout their entire lifespan. Experience in negotiating software license agreements with vendors for optimal terms. Knowledge of software licensing implications in cloud environments, especially for SaaS applications. Ability to identify and mitigate risks associated with software asset management, including legal and financial risks. In-depth understanding of software licensing models and agreements across a range of software vendors e.g., Microsoft, Adobe, SAP, Autodesk, IBM, Oracle, Microfocus, Citrix, VMWare, RedHat, Open-Source GNU. The ability to create baseline, both manually and within SAM Tool, to ensure software compliance through tracking and reconciliation of licences. Identifying opportunities for cost savings and efficiency in software licensing and usage. The ability to analyse and rationalise an organisation's software applications, optimising the software portfolio to reduce redundancy and costs. Desirable skills The following skills and competencies are beneficial: Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy. Familiarity with the fundamentals of Gen AI and how it can be applied in SAM processes, particularly in automating data analysis, trainings, contract analysis, service desk automation, chatbots, pattern recognition, and predictive modelling for more efficient and data-driven software asset management. Possession of relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps or equivalent which demonstrate expertise in SAM. Possession of project management certifications (e.g., PMP or PRINCE2 or equivalent) to effectively manage SAM projects and deliver engagements on time and within budget. Familiarity with international SAM standards, such as ISO 19770, ITIL to ensure compliance and best practices. Strong vendor management skills for effective negotiation, conflict resolution, and collaboration with software vendors. Proficiency in computer programming languages like PowerShell, SQL, Macros, VBScript, HTML, visualisation tools like Tableau, Qlik Sense or similar. Understanding computer hardware components, networking, domains, firewall, ports, DNS, Active Directory principles. Extensive experience working with large I.T systems or a bachelor's degree or equivalent in information technology, business, or related field. Skill in managing project budgets, forecasting, and resource allocation for projects to ensure financial targets are met. Identifying new business opportunities, building relationships with clients, eminence and contributing to the firm's growth. Proven ability to generate sales leads, sales support by responding to Request for Proposals (RFP), Invitation to Tenders (ITT). Maintaining a strong industry presence through participation in conferences, events, and industry associations to stay updated on industry trends and establish professional credibility. Strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, for data analysis, reporting, documentation, and effective communication. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte . click apply for full job details
Feb 06, 2026
Full time
Location: Bristol, London, Manchester Connect to your Industry Do you want to be at the heart of some of the biggest and most ambitious programmes undertaken to keep our country safe? We are proud of the impact we have with Defence and Security clients, the strength of our relationships, and the variety of our skills and expertise that we bring to help them achieve their mission. We're growing our team. If you are cleared to SC or DV level, we are very keen to hear from you. Connect to Extended Enterprise In a world that is constantly changing, organisations need to adapt quickly to respond to new risks and take advantage of new opportunities. Deloitte's Cyber practice advises organisations on how to effectively mitigate risk and make informed and intelligent risk decisions around business processes, technology and operations. The Extended Enterprise (EE) team assists in identifying, evaluating and mitigating risks associated with external business relationships. Our services focus on improving confidence in an organisation's contractual relationships and include assisting with the validation of information exchanged between organisations and their customers, vendors and third-party service providers. Our services also help organisations improve the effectiveness and efficiency of their contract compliance monitoring processes and controls, resulting in improved business performance. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity The Deloitte Extended Enterprise IT Asset Management team is made up of business advisory professionals, as well as experienced IT practitioners, collaborating to assist clients in managing the multi-layered complexity of IT Asset Management (ITAM) programs. We offer a variety of services, from focussed diagnostics and vendor baselines to full ITAM implementations. As a neutral third party, we aim to provide a truly objective perspective on monitoring and governing IT assets. We offer a distinct approach that encompasses not just tools, but also people and processes - helping clients put the right skill sets, accountability and governance in place to effectively manage IT assets throughout the entire lifecycle. The right candidate would be expected to work in a team environment with Deloitte colleagues and client stakeholders. For more senior positions, candidates would also be expected to focus on business development and long-term client relationships, delivery of projects and managing and developing junior members of the team with the aim of growing Deloitte's IT Asset Management and Extended Enterprise practice. Connect to your skills and professional experience All applicants must hold UK security clearance to Security Check (SC) or Developed Vetting (DV) level. Essential Soft Skills We are looking for candidates with following behaviours and experience: The ability to analyse complex issues, identify root causes, and develop innovative solutions is crucial. Building and maintaining strong client relationships, understanding their needs. Clear and effective communication is vital, whether it's presenting findings, leading meetings, or collaborating with team members and clients. The capacity to mentor junior consultants and take charge of projects to achieve desired outcomes. The role often involves rapid changes and diverse projects, so adaptability to new environments and situations is key. Collaborating effectively within multidisciplinary teams, both internally and with clients, is essential for the role. The ability to handle multiple tasks and projects efficiently, meeting deadlines and managing workloads effectively, both independently and as part of a wider delivery team. Applying logical thinking, data analysis, and critical reasoning to solve complex business problems. Demonstrate a personal accountability for performance and delivery against project deadlines. Effectively managing a team, including performance evaluation, career development, and conflict resolution. The ability to address and resolve conflicts within the team and with clients, fostering a collaborative and productive work environment. Developing and implementing strategic plans to achieve both short-term and long-term objectives. A commitment to maintaining high-quality standards in project deliverables and adherence to compliance requirements. Technical Skills Our projects vary greatly, and your responsibility will differ based on the focus of the client engagement and your skillset, but could include: Strong analytical skills to collect, interpret, and manipulate software asset data to make informed decisions. Applying ITAM as a tool for business transformation, aligning software assets with clients' goals and designing and maintaining IT processes. Proficiency and hands on experience in implementation, configuration, and management of ITAM tools like ServiceNow, Snow License Manager, Flexera FNMS, and others for data collection, analysis, and reporting. Deep understanding of the SAM lifecycle, which involves developing and implementing processes to manage software assets effectively throughout their entire lifespan. Experience in negotiating software license agreements with vendors for optimal terms. Knowledge of software licensing implications in cloud environments, especially for SaaS applications. Ability to identify and mitigate risks associated with software asset management, including legal and financial risks. In-depth understanding of software licensing models and agreements across a range of software vendors e.g., Microsoft, Adobe, SAP, Autodesk, IBM, Oracle, Microfocus, Citrix, VMWare, RedHat, Open-Source GNU. The ability to create baseline, both manually and within SAM Tool, to ensure software compliance through tracking and reconciliation of licences. Identifying opportunities for cost savings and efficiency in software licensing and usage. The ability to analyse and rationalise an organisation's software applications, optimising the software portfolio to reduce redundancy and costs. Desirable skills The following skills and competencies are beneficial: Experience working in or with Government organisations, including the handling of assets subject to the Government Security Classification Policy. Familiarity with the fundamentals of Gen AI and how it can be applied in SAM processes, particularly in automating data analysis, trainings, contract analysis, service desk automation, chatbots, pattern recognition, and predictive modelling for more efficient and data-driven software asset management. Possession of relevant certifications, such as Certified Software Asset Manager (CSAM) or Certified IT Asset Manager (CITAM), CIS-ServiceNow SAM Pro, FinOps or equivalent which demonstrate expertise in SAM. Possession of project management certifications (e.g., PMP or PRINCE2 or equivalent) to effectively manage SAM projects and deliver engagements on time and within budget. Familiarity with international SAM standards, such as ISO 19770, ITIL to ensure compliance and best practices. Strong vendor management skills for effective negotiation, conflict resolution, and collaboration with software vendors. Proficiency in computer programming languages like PowerShell, SQL, Macros, VBScript, HTML, visualisation tools like Tableau, Qlik Sense or similar. Understanding computer hardware components, networking, domains, firewall, ports, DNS, Active Directory principles. Extensive experience working with large I.T systems or a bachelor's degree or equivalent in information technology, business, or related field. Skill in managing project budgets, forecasting, and resource allocation for projects to ensure financial targets are met. Identifying new business opportunities, building relationships with clients, eminence and contributing to the firm's growth. Proven ability to generate sales leads, sales support by responding to Request for Proposals (RFP), Invitation to Tenders (ITT). Maintaining a strong industry presence through participation in conferences, events, and industry associations to stay updated on industry trends and establish professional credibility. Strong skills in Microsoft Office applications, including Excel, Word, PowerPoint, and Access, for data analysis, reporting, documentation, and effective communication. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte . click apply for full job details
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy (). Are you fluent in Spanish and/or Portuguese? Select What would be your salary expectations for this position?
Feb 05, 2026
Full time
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London About the Department Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations - all working together to help our customers solve their business challenges by adopting Cloudflare while creating the revenue streams that help the company provide free service to millions in our community. What you'll do You will be responsible for ensuring the success of Cloudflare's Enterprise customers and managing all of their post-sale experiences. You will bring strong relationship-building experience, product knowledge, project management and organizational skills, as well as a high degree of empathy to ensure the customer's satisfaction with Cloudflare's services. You will maintain a deep understanding of our solutions and present to customers about the most relevant features/functionality for their specific business needs. You will act as the primary point of contact for Cloudflare customers and will be "the face of the business". You will act as an internal escalation point for customer requests including: technical questions, contract questions, and other account-related questions. You will advocate for customers internally and balance the needs of the customer with the business needs of Cloudflare. You will own your book of business and will be responsible for delivering results on KPIs including revenue retention. This is driven through demonstrating the value of the products and services provided to the customer's business via quarterly reviews. To success you will need to: Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs. Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction. Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions. Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives. Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention. Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes. Communicate and escalate potential customer issues through the appropriate channels to ensure timely resolution. Triage and manage inbound inquiries, gathering necessary detail for internal follow-up. Identify areas for improvement with internal processes. Required skills, knowledge and experience Strong communication skills in English (verbal and written) Bachelor degree required, Master degree is a plus 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management Strong understanding of computer networking, application and network security, and "how the internet works" Strong relationship-building skills and experience working with high value enterprise-level customers. Strong organizational skills with a proven ability to prioritize and multitask in a dynamic environment, and to perform under pressure Excellent interpersonal communication and presentation skills. Experience with customer negotiations and handling difficult customer conversations High degree of empathy and a customer-centric mindset to ensure our customers' success and satisfaction. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at or via mail at 101 Townsend St. San Francisco, CA 94107. Apply for this job indicates a required field First Name Last Name Email Phone Country Phone Location (City) Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Legal Name (if different than above) Would you like to include your LinkedIn profile, personal website or blog? How did you hear about this job? Do you now or will you in the future require immigration sponsorship to work at Cloudflare? Select Please review and acknowledge Cloudflare's Candidate Privacy Policy (). Are you fluent in Spanish and/or Portuguese? Select What would be your salary expectations for this position?
Bristol We are seeking an experienced Active Directory Engineer to support and enhance the directory services. This role involves managing complex, secure AD environments. If you are committed to high standards, precision and contributing we invite you to apply. Salary: Up to £55,000 depending on experience Location: Bristol, Bolton or Stevenage Dynamic (hybrid) working: 1-2 days per week on-site due to workload classification and dependant on business need. Security Clearance: British Citizen This role will require DV Clearance. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The role will be responsible for the managing and securing Active Directory environments. Provisioning, monitoring and auditing multiple AD environments. You will play a vital role in maintaining compliance with security policies whilst ensuring an enhanced user experience for our colleagues. Become part of a unique, well respected team of dedicated people that have been recognised within our company for its professionalism, dedication and flexibility. Having the opportunity to work both nationally and internationally, broaden your horizons by embracing the rich cultural diversity of our company. Be part of an organisation with a values-led culture that is committed to investing in its workforce with a personal development programme. What we're looking for from you: Expert knowledge of Active Directory Domain Services (AD DS), Group Policy, DNS, DHCP, Sites and Services and Replication Proven experience managing AD within multi-forest, air-gapped or secure enclave environments. Experience with Azure AD / Entra ID, ADFS, and hybrid identity solutions under strict compliance controls Proficiency in PowerShell for automation, auditing and reporting Identity and Access Management service support Strong understanding of Kerberos, LDAP and NTLM authentication protocols. Familiarity with Public Key Infrastructure (PKI) and smartcard-based authentication Experience in Privileged Access Management principles Able to deal with multiple issues, tasks and priorities concurrently Strong analytical, diagnostic, and decision-making abilities in secure environments. Excellent written and verbal communication skills with the ability to produce documentation for technical and non-technical audiences Familiarity with ITIL v4, ISO 27001, Cyber Essentials Plus, and NIST frameworks Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
Feb 04, 2026
Full time
Bristol We are seeking an experienced Active Directory Engineer to support and enhance the directory services. This role involves managing complex, secure AD environments. If you are committed to high standards, precision and contributing we invite you to apply. Salary: Up to £55,000 depending on experience Location: Bristol, Bolton or Stevenage Dynamic (hybrid) working: 1-2 days per week on-site due to workload classification and dependant on business need. Security Clearance: British Citizen This role will require DV Clearance. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team. What we can offer you: Company bonus: Up to £2,500 (based on company performance and will vary year to year) Pension: maximum total (employer and employee) contribution of up to 14% Overtime: opportunity for paid overtime Flexi Leave: Up to 15 additional days Flexible working: We welcome applicants who are looking for flexible working arrangements Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments Facilities: Fantastic site facilities including subsidised meals, free car parking and much more The role will be responsible for the managing and securing Active Directory environments. Provisioning, monitoring and auditing multiple AD environments. You will play a vital role in maintaining compliance with security policies whilst ensuring an enhanced user experience for our colleagues. Become part of a unique, well respected team of dedicated people that have been recognised within our company for its professionalism, dedication and flexibility. Having the opportunity to work both nationally and internationally, broaden your horizons by embracing the rich cultural diversity of our company. Be part of an organisation with a values-led culture that is committed to investing in its workforce with a personal development programme. What we're looking for from you: Expert knowledge of Active Directory Domain Services (AD DS), Group Policy, DNS, DHCP, Sites and Services and Replication Proven experience managing AD within multi-forest, air-gapped or secure enclave environments. Experience with Azure AD / Entra ID, ADFS, and hybrid identity solutions under strict compliance controls Proficiency in PowerShell for automation, auditing and reporting Identity and Access Management service support Strong understanding of Kerberos, LDAP and NTLM authentication protocols. Familiarity with Public Key Infrastructure (PKI) and smartcard-based authentication Experience in Privileged Access Management principles Able to deal with multiple issues, tasks and priorities concurrently Strong analytical, diagnostic, and decision-making abilities in secure environments. Excellent written and verbal communication skills with the ability to produce documentation for technical and non-technical audiences Familiarity with ITIL v4, ISO 27001, Cyber Essentials Plus, and NIST frameworks Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.
CBSbutler Holdings Limited trading as CBSbutler
Colden Common, Hampshire
We are seeking an experienced Product Owner to support a highly secure military programme. This role sits at the sharp end of defence IT, owning infrastructure outcomes across design, implementation, and ongoing technical assurance for mission-critical systems. You will act as the technical authority for infrastructure decisions, working closely with military stakeholders, architects, and delivery teams to ensure platforms are secure, resilient, interoperable, and fit for operational use. If you've never worked in a locked-down environment with real consequences, this role will feel uncomfortable. If you have - it'll feel like home. Key Responsibilities Own the infrastructure product roadmap within a secure military environment Act as Product Owner and technical authority for core infrastructure services Lead the design, build, and assurance of on-premise and restricted network platforms Translate operational and military requirements into clear technical priorities and deliverables Provide hands-on leadership across server, platform, and infrastructure services Own technical decisions and ensure alignment with defence security standards and policies Work closely with architects and delivery leads to ensure interoperability across systems, networks, and platforms Lead and mentor engineers, setting technical direction and best practice Support integration of legacy military systems with modern infrastructure solutions Ensure infrastructure is designed for resilience, availability, and operational continuity Engage confidently with senior MOD and military stakeholders Produce and review technical documentation suitable for secure and audited environments Essential Experience Proven experience delivering defence or military IT infrastructure Strong background operating in highly secure / classified environments Previous experience in a Product Owner, Technical Lead, or Senior Infrastructure role Deep experience with server infrastructure (Windows Server essential; Linux desirable) Strong expertise in Microsoft Exchange (secure configurations, migrations, hybrid models where applicable) Demonstrable delivery of interoperable infrastructure across complex estates Experience working with restricted networks, air-gapped environments, or cross-domain solutions Strong understanding of infrastructure security within defence or government frameworks Core Technical Skills Windows Server (design, hardening, lifecycle management) Active Directory, DNS, Group Policy Microsoft Exchange (on-prem / secure hybrid environments) Virtualisation (VMware / Hyper-V) Secure networking concepts and dependencies Backup, DR, and high-availability design Infrastructure documentation and technical assurance If you'd like to discuss this Product Owner in more detail, please send your updated CV to (url removed) and I will get in touch.
Feb 02, 2026
Contractor
We are seeking an experienced Product Owner to support a highly secure military programme. This role sits at the sharp end of defence IT, owning infrastructure outcomes across design, implementation, and ongoing technical assurance for mission-critical systems. You will act as the technical authority for infrastructure decisions, working closely with military stakeholders, architects, and delivery teams to ensure platforms are secure, resilient, interoperable, and fit for operational use. If you've never worked in a locked-down environment with real consequences, this role will feel uncomfortable. If you have - it'll feel like home. Key Responsibilities Own the infrastructure product roadmap within a secure military environment Act as Product Owner and technical authority for core infrastructure services Lead the design, build, and assurance of on-premise and restricted network platforms Translate operational and military requirements into clear technical priorities and deliverables Provide hands-on leadership across server, platform, and infrastructure services Own technical decisions and ensure alignment with defence security standards and policies Work closely with architects and delivery leads to ensure interoperability across systems, networks, and platforms Lead and mentor engineers, setting technical direction and best practice Support integration of legacy military systems with modern infrastructure solutions Ensure infrastructure is designed for resilience, availability, and operational continuity Engage confidently with senior MOD and military stakeholders Produce and review technical documentation suitable for secure and audited environments Essential Experience Proven experience delivering defence or military IT infrastructure Strong background operating in highly secure / classified environments Previous experience in a Product Owner, Technical Lead, or Senior Infrastructure role Deep experience with server infrastructure (Windows Server essential; Linux desirable) Strong expertise in Microsoft Exchange (secure configurations, migrations, hybrid models where applicable) Demonstrable delivery of interoperable infrastructure across complex estates Experience working with restricted networks, air-gapped environments, or cross-domain solutions Strong understanding of infrastructure security within defence or government frameworks Core Technical Skills Windows Server (design, hardening, lifecycle management) Active Directory, DNS, Group Policy Microsoft Exchange (on-prem / secure hybrid environments) Virtualisation (VMware / Hyper-V) Secure networking concepts and dependencies Backup, DR, and high-availability design Infrastructure documentation and technical assurance If you'd like to discuss this Product Owner in more detail, please send your updated CV to (url removed) and I will get in touch.
DevOps Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced DevOps Engineer to join their leading cloud services team. Please note this is a hybrid role where you will be required to attend the office 2 days a week. The Role As a DevOps Engineer you will be responsible for designing, building, and maintaining the infrastructure that powers our clients' cutting-edge platforms. In this role, you will be instrumental in automating the development pipeline and ensuring the reliability, scalability, and security of services within telecommunications and a managed service provider (MSP) environment. The Responsibilities CI/CD Pipeline Management: Design, implement, and manage continuous integration and continuous delivery (CI/CD) pipelines for all platforms, enabling rapid and reliable software releases. Infrastructure as Code (IaC): Develop and maintain cloud and on-premise infrastructure using IaC principles with tools like Terraform and Ansible. Containerization & Orchestration: Manage and scale containerized applications, ensuring high availability and efficient resource utilization in a multi-tenant environment. Automation & Scripting: Automate manual processes related to deployment, monitoring, and operations using scripting languages such as Python, Bash, or Go. Monitoring & Logging: Implement and manage robust monitoring, logging, and alerting solutions (e.g., Prometheus, Grafana, ELK Stack) to proactively identify and resolve system issues. Collaboration: Work closely with software developers, network engineers, and product managers to troubleshoot issues and optimize performance Security: Integrate security best practices (DevSecOps) into the development lifecycle, including vulnerability scanning, static code analysis, and compliance checks. The Requirements Hands-on experience in a DevOps, SRE, or similar role. Strong proficiency with at least one major cloud provider (AWS, Azure, or GCP). In-depth knowledge of container orchestration. Demonstrable experience with CI/CD tools like Jenkins, GitHub Actions, or Azure DevOps. Expertise in using tools like Terraform or Ansible. Proficiency in a scripting language such as Python or Bash. Solid understanding of networking principles (TCP/IP, DNS, HTTP/S, Firewalls If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Jan 31, 2026
Full time
DevOps Engineer Akkodis are currently working in partnership with a leading service provider to recruit an experienced DevOps Engineer to join their leading cloud services team. Please note this is a hybrid role where you will be required to attend the office 2 days a week. The Role As a DevOps Engineer you will be responsible for designing, building, and maintaining the infrastructure that powers our clients' cutting-edge platforms. In this role, you will be instrumental in automating the development pipeline and ensuring the reliability, scalability, and security of services within telecommunications and a managed service provider (MSP) environment. The Responsibilities CI/CD Pipeline Management: Design, implement, and manage continuous integration and continuous delivery (CI/CD) pipelines for all platforms, enabling rapid and reliable software releases. Infrastructure as Code (IaC): Develop and maintain cloud and on-premise infrastructure using IaC principles with tools like Terraform and Ansible. Containerization & Orchestration: Manage and scale containerized applications, ensuring high availability and efficient resource utilization in a multi-tenant environment. Automation & Scripting: Automate manual processes related to deployment, monitoring, and operations using scripting languages such as Python, Bash, or Go. Monitoring & Logging: Implement and manage robust monitoring, logging, and alerting solutions (e.g., Prometheus, Grafana, ELK Stack) to proactively identify and resolve system issues. Collaboration: Work closely with software developers, network engineers, and product managers to troubleshoot issues and optimize performance Security: Integrate security best practices (DevSecOps) into the development lifecycle, including vulnerability scanning, static code analysis, and compliance checks. The Requirements Hands-on experience in a DevOps, SRE, or similar role. Strong proficiency with at least one major cloud provider (AWS, Azure, or GCP). In-depth knowledge of container orchestration. Demonstrable experience with CI/CD tools like Jenkins, GitHub Actions, or Azure DevOps. Expertise in using tools like Terraform or Ansible. Proficiency in a scripting language such as Python or Bash. Solid understanding of networking principles (TCP/IP, DNS, HTTP/S, Firewalls If you are looking for an exciting new challenge to play a pivotal part in a market leading organisation please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
IT Support Engineer required by a market leading client based in St Athan, South Wales. This will be an onsite role providing 1st and 2nd Line support within a varied technical environment to a user based in both the UK and the US. This role is ideal for someone with strong telephone and desktop support experience who enjoys troubleshooting complex issues, supporting users, and contributing to continuous improvement of IT systems and services. Key Responsibilities Provide 1st and 2nd line support for end users, resolving escalated technical issues across hardware, software and systems. Troubleshoot and support Windows desktop environments. Support and administer Active Directory, including users, groups and Group Policy. Install, configure and maintain PCs, laptops, mobile devices and peripherals. Manage and resolve incidents and service requests through the IT ticketing system. Perform root cause analysis and implement long-term fixes. Support Microsoft 365 services including Exchange Online, Teams, OneDrive and SharePoint. Assist with system upgrades, deployments and IT projects. Maintain clear technical documentation and knowledge base articles. Provide a high level of customer service and technical guidance to users. Ensure systems are kept secure, patched and up to date. Essential Skills & Experience Knowledge of Windows 10/11 and Windows Server environments. Experience supporting Active Directory, Group Policy and user management. Solid understanding of desktop, laptop and hardware troubleshooting. Experience with Microsoft 365 / Office 365. Familiarity with IT service management tools (ticketing systems). Good understanding of IT security best practices. Strong problem-solving and diagnostic skills. Excellent communication skills and ability to support non-technical users. Ability to work independently and as part of a team. Desirable Skills Basic to intermediate networking knowledge (LAN/WAN, DNS, DHCP, TCP/IP). Experience with virtualisation technologies (VMware, Hyper-V). Exposure to cloud platforms such as Azure or AWS. Knowledge of PowerShell or other scripting for automation. Experience with backup, patching and monitoring tools. IT certifications such as CompTIA, Microsoft, or similar. Benefits: Company pension scheme Ongoing training and development Supportive IT team environment
Jan 31, 2026
Full time
IT Support Engineer required by a market leading client based in St Athan, South Wales. This will be an onsite role providing 1st and 2nd Line support within a varied technical environment to a user based in both the UK and the US. This role is ideal for someone with strong telephone and desktop support experience who enjoys troubleshooting complex issues, supporting users, and contributing to continuous improvement of IT systems and services. Key Responsibilities Provide 1st and 2nd line support for end users, resolving escalated technical issues across hardware, software and systems. Troubleshoot and support Windows desktop environments. Support and administer Active Directory, including users, groups and Group Policy. Install, configure and maintain PCs, laptops, mobile devices and peripherals. Manage and resolve incidents and service requests through the IT ticketing system. Perform root cause analysis and implement long-term fixes. Support Microsoft 365 services including Exchange Online, Teams, OneDrive and SharePoint. Assist with system upgrades, deployments and IT projects. Maintain clear technical documentation and knowledge base articles. Provide a high level of customer service and technical guidance to users. Ensure systems are kept secure, patched and up to date. Essential Skills & Experience Knowledge of Windows 10/11 and Windows Server environments. Experience supporting Active Directory, Group Policy and user management. Solid understanding of desktop, laptop and hardware troubleshooting. Experience with Microsoft 365 / Office 365. Familiarity with IT service management tools (ticketing systems). Good understanding of IT security best practices. Strong problem-solving and diagnostic skills. Excellent communication skills and ability to support non-technical users. Ability to work independently and as part of a team. Desirable Skills Basic to intermediate networking knowledge (LAN/WAN, DNS, DHCP, TCP/IP). Experience with virtualisation technologies (VMware, Hyper-V). Exposure to cloud platforms such as Azure or AWS. Knowledge of PowerShell or other scripting for automation. Experience with backup, patching and monitoring tools. IT certifications such as CompTIA, Microsoft, or similar. Benefits: Company pension scheme Ongoing training and development Supportive IT team environment
2nd Line Desktop Engineer x2 - Cumbria A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between 28-31k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-in Furness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within agreed timelines. Collaborate with Level 3 teams to escalate and resolve major technical issues. Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more. Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We'll work with you to accommodate any accessibility or personal needs. Your skills and experience: Strong knowledge of Microsoft Windows OS (Windows 10 & 7), including build, configuration, and registry settings. Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory. Familiarity with IT service models and ITSM tools (eg, ServiceNow). Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity. Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners. Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus.
Jan 30, 2026
Full time
2nd Line Desktop Engineer x2 - Cumbria A leading consultancy is seeking a Desktop Engineer. Starting ASAP, paying between 28-31k base annum. This role would also require you to undergo SC Clearance and requires you to be on site 5 days a week at the client's site at Barrow-in Furness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry out NSR (Non-Standard Request) tasks within agreed timelines. Collaborate with Level 3 teams to escalate and resolve major technical issues. Install and configure software and hardware, and troubleshoot technical issues across laptops, desktops, networks, printers, and more. Requirement to drive company vehicles to deliver IT equipment and provide hands-on support. We'll work with you to accommodate any accessibility or personal needs. Your skills and experience: Strong knowledge of Microsoft Windows OS (Windows 10 & 7), including build, configuration, and registry settings. Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory. Familiarity with IT service models and ITSM tools (eg, ServiceNow). Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity. Experience with computer peripherals such as printers (including MFDs), docking stations, display screens, and scanners. Exposure to Microsoft Exchange environments and experience with LTSC Channels and KIOSK setups is a plus.
Wise Employment are looking for an IT Network Security Engineer to join a rapidly expanding company based in Exeter. This opportunity is a Full Time Permanent role working 8:30am -5pm Monday to Friday (38.75 hours per week). It offers a salary of £36,500 (possibly higher for the right candidate) along with some fantastic benefits such as: 24days holiday (rising to 27) + bank holidays, Contributory pension & life assurance, Flexitime & cycle to work scheme, Free eye tests & staff discounts, ongoing training & development support As an IT Network Security Engineer your role will involve: Designing and managing robust, secure network infrastructure in line with Group IT and security standards. Administer routers, switches, firewalls (Fortigate), VPNs, VLANs, servers, telephony, and LAN/WAN systems. Oversee IP address management, DNS, DHCP, VoIP, and VPN traffic to ensure performance and security. Plan and test hardware lifecycle, hot-swaps, failovers, and business continuity procedures. Collaborate with internal IT and Group SOC teams to implement preventative security measures. Maintain detailed documentation, including network schematics and technical processes. Provide hands-on support for endpoint hardware, client installation, and end-user training. Support MS Active Directory, Group Policies, O365, and secure email/web environments. To be successful in this role you will need: 5+ years in a Technical IT role in a Microsoft environment. CCNA/CCNP certification (mandatory) . Strong experience with LAN/WAN/VLAN, VPNs, and enterprise-grade switching (Dell preferred). Firewall configuration and management (Fortigate experience highly desirable). Solid understanding of TCP/IP, DNS, DHCP, SSL, 2FA, and AD. Familiarity with VMware/ESXi, SCCM/MECM, Veeam, CrowdStrike, and Cortex XDR is a plus. Excellent troubleshooting, communication, and time-management skills. Proactive, collaborative mindset with a flexible and methodical approach. Please note that the salary offered will be based on your previous experience, skillset and determined by the Hiring Manager during the interview process. So what are you waiting for, if you want a new role like this do not delay apply today!
Jan 30, 2026
Full time
Wise Employment are looking for an IT Network Security Engineer to join a rapidly expanding company based in Exeter. This opportunity is a Full Time Permanent role working 8:30am -5pm Monday to Friday (38.75 hours per week). It offers a salary of £36,500 (possibly higher for the right candidate) along with some fantastic benefits such as: 24days holiday (rising to 27) + bank holidays, Contributory pension & life assurance, Flexitime & cycle to work scheme, Free eye tests & staff discounts, ongoing training & development support As an IT Network Security Engineer your role will involve: Designing and managing robust, secure network infrastructure in line with Group IT and security standards. Administer routers, switches, firewalls (Fortigate), VPNs, VLANs, servers, telephony, and LAN/WAN systems. Oversee IP address management, DNS, DHCP, VoIP, and VPN traffic to ensure performance and security. Plan and test hardware lifecycle, hot-swaps, failovers, and business continuity procedures. Collaborate with internal IT and Group SOC teams to implement preventative security measures. Maintain detailed documentation, including network schematics and technical processes. Provide hands-on support for endpoint hardware, client installation, and end-user training. Support MS Active Directory, Group Policies, O365, and secure email/web environments. To be successful in this role you will need: 5+ years in a Technical IT role in a Microsoft environment. CCNA/CCNP certification (mandatory) . Strong experience with LAN/WAN/VLAN, VPNs, and enterprise-grade switching (Dell preferred). Firewall configuration and management (Fortigate experience highly desirable). Solid understanding of TCP/IP, DNS, DHCP, SSL, 2FA, and AD. Familiarity with VMware/ESXi, SCCM/MECM, Veeam, CrowdStrike, and Cortex XDR is a plus. Excellent troubleshooting, communication, and time-management skills. Proactive, collaborative mindset with a flexible and methodical approach. Please note that the salary offered will be based on your previous experience, skillset and determined by the Hiring Manager during the interview process. So what are you waiting for, if you want a new role like this do not delay apply today!
2nd Line IT Engineer Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. Tech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you ll be the point of contact for escalated technical issues, providing expert troubleshooting and resolution, while monitoring performance across hardware, software, network, and cloud environments. You ll manage priority (P1) incidents and communications when required, so strong communication skills are essential as you ll be working closely with internal teams and customers to deliver excellent service. You ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We re looking for someone with solid patching experience , you ll be responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an early and late shift pattern. Due to the nature of the work, candidates must hold active or previous SC Clearance , or be willing to obtain it if successful. For more info pls get in touch.
Jan 30, 2026
Full time
2nd Line IT Engineer Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully secure ICT services across the UK. You will act as a 2nd Line Support Engineer, supporting complex incidents, applying patches, and ensuring critical IT systems remain secure, stable, and high performing. Tech stack: Windows, Windows Server, Microsoft 365, networking fundamentals (TCP/IP, DNS, DHCP, VPN, firewalls), VMware, Hyper-V, AWS, Azure. In this role, you ll be the point of contact for escalated technical issues, providing expert troubleshooting and resolution, while monitoring performance across hardware, software, network, and cloud environments. You ll manage priority (P1) incidents and communications when required, so strong communication skills are essential as you ll be working closely with internal teams and customers to deliver excellent service. You ll support and guide 1st Line Support Engineers to ensure incidents are handled efficiently within SLAs. Service desk tools such as ServiceNow, Jira Service desk. We re looking for someone with solid patching experience , you ll be responsible for patching systems and software within agreed timescales, maintaining system integrity and compliance. You ll also coordinate and implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour working week with an early and late shift pattern. Due to the nature of the work, candidates must hold active or previous SC Clearance , or be willing to obtain it if successful. For more info pls get in touch.
2nd Line Support Engineer Bodmin, Cornwall (+ Hybrid Working 2 days from home) c£32,500 per year Plus excellent company benefits (including 25 days holiday + BHs, Pension, Life Insurance, etc.) Skills and Experience: 2+ years experience in a similar helpdesk or IT environment within a 2nd Line role essential Experience working for an MSP is essential Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO s, Print Management, AD Sync) VMWare/Hyper-V knowledge Working within an ITIL environment, preferably holding a current qualification Technical qualifications such as CompTIA+, Network+ would be advantageous Experience of Agile methodologies would an advantage Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.) Experience with onsite/offsite backup products and storage (including cloud storage) Ability to work under pressure and manage multiple projects Excellent customer service skills A full driving licence (access to a vehicle is not required, but beneficial) The Opportunity: My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month. Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives. You will also have the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans
Jan 30, 2026
Full time
2nd Line Support Engineer Bodmin, Cornwall (+ Hybrid Working 2 days from home) c£32,500 per year Plus excellent company benefits (including 25 days holiday + BHs, Pension, Life Insurance, etc.) Skills and Experience: 2+ years experience in a similar helpdesk or IT environment within a 2nd Line role essential Experience working for an MSP is essential Strong Windows Server Experience (Active Directory, DHCP, DNS, GPO s, Print Management, AD Sync) VMWare/Hyper-V knowledge Working within an ITIL environment, preferably holding a current qualification Technical qualifications such as CompTIA+, Network+ would be advantageous Experience of Agile methodologies would an advantage Excellent Office 365 knowledge (Email concepts, SharePoint, OneDrive, Azure AD) Basic Network understanding (LAN, WAN, VLAN, WIFI, IPSEC, VPN, etc.) Experience with onsite/offsite backup products and storage (including cloud storage) Ability to work under pressure and manage multiple projects Excellent customer service skills A full driving licence (access to a vehicle is not required, but beneficial) The Opportunity: My client working are a managed service provider currently looking for a 2nd Line IT Support Engineer to join their team. You will become part of a well-established Service Desk team and you will be expected to help them resolve the 2000+ service requests that they receive each month. Being a highly motivated individual who enjoys working in a challenging and rewarding environment, you will be a problem solver, a quick learner, have a passion for technology and be confident communicating with a wide range of people from juniors to senior executives. You will also have the opportunity to gain exposure to a range of project-based work within infrastructure and software solutions for new and existing clients. Applications: Please contact John Noonan here at ISR to learn more about our exciting client based in Devon and their ongoing growth plans
2nd Line Support Engineer, Stoke On Trent Excellent opportunity for a 2nd Line support Engineer to join an excellent MSP a leading provider of IT services in their service operations team. Working on cutting-edge solutions to support critical operations and infrastructure. This would suit an experienced and talented second line support engineer, to ensure the reliability, availability, performance of infrastructure. As a key member of the technical team, you will provide essential support to maintain operational readiness. Dealing with P1 incidents, the first POC, experienced at ticketing systems, great at troubleshooting incidents around networking, hardware, software, cloud services. Liasing with vendors and 3rd party providers, resolving issues to agreeded SLA's. Patching, patch management, patch systems & software experience is essential to egularly test and patch systems and software to ensure security and functionality. Strong commerical working experience as an IT Support engineer with ITIL V3/4 foundation or above, CompTIA, Microsofrd certified. Due to this being a technical support role you will need to have excellent communication skills. Responding and resolving complex IT issues in a timely manner, providing efficient and timely solutions to maintain a high standard. This is a busy, bustling, collaborative, Agile team working onsite in Stoke. Preference for someone who has worked in an MSP, used common service desk tech Windows OS, Server and Microsoft 365. Networking - TCP/IP, DNS, DHCP, VPN, firewalls, service management tools - ServiceNow, JIRA, Service Desk. Would suit someone who can drive, local to the offices in Stoke On Trent. The role requires either valid security clearance or someone willing to go through security clearance. In return you will be working for a fun, collaborative client who offer a comprehensive benefits package including healthcare. Opportunities for professional development and advancement.
Jan 30, 2026
Full time
2nd Line Support Engineer, Stoke On Trent Excellent opportunity for a 2nd Line support Engineer to join an excellent MSP a leading provider of IT services in their service operations team. Working on cutting-edge solutions to support critical operations and infrastructure. This would suit an experienced and talented second line support engineer, to ensure the reliability, availability, performance of infrastructure. As a key member of the technical team, you will provide essential support to maintain operational readiness. Dealing with P1 incidents, the first POC, experienced at ticketing systems, great at troubleshooting incidents around networking, hardware, software, cloud services. Liasing with vendors and 3rd party providers, resolving issues to agreeded SLA's. Patching, patch management, patch systems & software experience is essential to egularly test and patch systems and software to ensure security and functionality. Strong commerical working experience as an IT Support engineer with ITIL V3/4 foundation or above, CompTIA, Microsofrd certified. Due to this being a technical support role you will need to have excellent communication skills. Responding and resolving complex IT issues in a timely manner, providing efficient and timely solutions to maintain a high standard. This is a busy, bustling, collaborative, Agile team working onsite in Stoke. Preference for someone who has worked in an MSP, used common service desk tech Windows OS, Server and Microsoft 365. Networking - TCP/IP, DNS, DHCP, VPN, firewalls, service management tools - ServiceNow, JIRA, Service Desk. Would suit someone who can drive, local to the offices in Stoke On Trent. The role requires either valid security clearance or someone willing to go through security clearance. In return you will be working for a fun, collaborative client who offer a comprehensive benefits package including healthcare. Opportunities for professional development and advancement.
Infrastructure Technical Lead + 12 month ongoing assignment + Outside IR35 + 650 to 710 per day + Hampshire based + Role requires DV Clearance Role Overview We are seeking an experienced Infrastructure Technical Lead to support a highly secure military programme. This role sits at the sharp end of defence IT, leading infrastructure design, implementation, and ongoing technical assurance across mission-critical systems. You will be the technical authority for infrastructure decisions, working closely with military stakeholders, architects, and delivery teams to ensure systems are secure, resilient, interoperable, and fit for operational use. Key Responsibilities Act as Technical Lead for infrastructure within a secure military environment Lead the design, build, and assurance of on-premise and restricted network infrastructure Provide hands-on expertise across server, platform, and core infrastructure services Own technical decisions and ensure alignment with defence security standards and policies Lead and mentor engineers, setting technical direction and best practice Work closely with architects and delivery leads to ensure interoperability between systems, networks, and platforms Support integration of legacy military systems with newer infrastructure solutions Ensure infrastructure is designed for resilience, availability, and operational continuity Engage confidently with senior military and MOD stakeholders Produce and review technical documentation suitable for secure and audited environments Essential Experience Proven experience working on military or defence IT infrastructure projects Strong background in highly secure / classified environments Deep experience with server infrastructure (Windows Server essential; Linux desirable) Strong expertise in Microsoft Exchange (secure configurations, migrations, hybrid models where applicable) Demonstrable experience delivering interoperable infrastructure solutions across complex estates Experience working with restricted networks, air-gapped environments, or cross-domain solutions Strong understanding of infrastructure security principles within defence or government frameworks Previous experience in a technical lead or senior infrastructure role Technical Skills (Core) Windows Server (design, hardening, lifecycle management) Active Directory, DNS, Group Policy Microsoft Exchange (on-prem / secure hybrid environments) Virtualisation platforms (VMware / Hyper-V) Secure networking concepts and dependencies Backup, DR, and high-availability design Infrastructure documentation and technical assurance Desirable Experience Experience working with MOD, NATO, or allied defence environments Knowledge of defence security standards and accreditation processes Experience integrating legacy systems in operational environments Exposure to secure platform modernisation or transformation programmes
Jan 30, 2026
Contractor
Infrastructure Technical Lead + 12 month ongoing assignment + Outside IR35 + 650 to 710 per day + Hampshire based + Role requires DV Clearance Role Overview We are seeking an experienced Infrastructure Technical Lead to support a highly secure military programme. This role sits at the sharp end of defence IT, leading infrastructure design, implementation, and ongoing technical assurance across mission-critical systems. You will be the technical authority for infrastructure decisions, working closely with military stakeholders, architects, and delivery teams to ensure systems are secure, resilient, interoperable, and fit for operational use. Key Responsibilities Act as Technical Lead for infrastructure within a secure military environment Lead the design, build, and assurance of on-premise and restricted network infrastructure Provide hands-on expertise across server, platform, and core infrastructure services Own technical decisions and ensure alignment with defence security standards and policies Lead and mentor engineers, setting technical direction and best practice Work closely with architects and delivery leads to ensure interoperability between systems, networks, and platforms Support integration of legacy military systems with newer infrastructure solutions Ensure infrastructure is designed for resilience, availability, and operational continuity Engage confidently with senior military and MOD stakeholders Produce and review technical documentation suitable for secure and audited environments Essential Experience Proven experience working on military or defence IT infrastructure projects Strong background in highly secure / classified environments Deep experience with server infrastructure (Windows Server essential; Linux desirable) Strong expertise in Microsoft Exchange (secure configurations, migrations, hybrid models where applicable) Demonstrable experience delivering interoperable infrastructure solutions across complex estates Experience working with restricted networks, air-gapped environments, or cross-domain solutions Strong understanding of infrastructure security principles within defence or government frameworks Previous experience in a technical lead or senior infrastructure role Technical Skills (Core) Windows Server (design, hardening, lifecycle management) Active Directory, DNS, Group Policy Microsoft Exchange (on-prem / secure hybrid environments) Virtualisation platforms (VMware / Hyper-V) Secure networking concepts and dependencies Backup, DR, and high-availability design Infrastructure documentation and technical assurance Desirable Experience Experience working with MOD, NATO, or allied defence environments Knowledge of defence security standards and accreditation processes Experience integrating legacy systems in operational environments Exposure to secure platform modernisation or transformation programmes
IT Support Technician. The company operates a fast-paced, operationally critical environment where reliable IT systems, mobile technology, and on-site infrastructure are essential to daily operations. The IT Support Engineer will be the primary on-site IT contact, providing hands-on 1st and 2nd line support to office staff and drivers. This is a broad, practical role suited to an experienced support engineer who enjoys ownership, variety, and working closely with non-technical users in an SME environment. You will support approximately 70 on-site users plus mobile drivers, managing everything from Microsoft 365 and endpoint devices to site infrastructure and onboarding. The role blends day-to-day support with opportunities to improve systems, processes, and automation over time. Key Responsibilities User Support (1st / 2nd Line) Act as the first point of contact for all IT issues on-site (approx. 70 active users, plus drivers) Troubleshoot and resolve issues with Windows desktops, laptops, peripherals, printers, and basic networking Support remote/home workers, including VPN and connectivity issues Escalate more complex issues where appropriate, while owning them through to resolution Microsoft 365 & Endpoint Management Provision and deprovision users in Microsoft 365 (mailboxes, Teams, groups, permissions) Build and deploy devices using Intune/Autopilot (or similar) Maintain accurate records of devices, licenses, and user access Help enforce basic IT policies and standards (passwords, access, security best practice) Hardware, Phones & Site Infrastructure Build, configure, and repair PCs and small form-factor devices (e.g. diagnose PSU failures, swaps, etc.) Manage stock of spare PCs, monitors, peripherals, and mobile phones to reduce firefighting Set up and manage mobile phones for drivers and staff (provisioning, swap-outs, basic MDM tasks) Support and maintain local infrastructure such as: o Office Wi-Fi, switches, cabling (basic patching and checks) o Security cameras, gate/access systems, and related IT-connected kit o Generator monitoring hardware (basic IT side only) Onboarding / Offboarding & Admin Own the IT part of the starter/mover/leaver process: o Prepare and issue equipment, accounts, and access for new starters o Arrange gate IDs, PIN codes, and any other site access requirements o Recover and reset equipment and access for leavers Keep documentation, asset lists, and simple process guides up to date Identify recurring issues and propose practical improvements to reduce repeat incidents Projects & Development Exposure (Desirable / Growth Area) Support small IT projects (rollouts, upgrades, process improvements) Over time, potential to get involved with: o Our in-house CRM and mobile driver app o Scripting/automation and light development work Tech stack exposure may include: Delphi/Pascal, PHP, SQL/Postgres (experience is a bonus, not essential) Essentials Solid 1st/2nd line support experience in a Windows environment Good working knowledge of: o Windows 10/11 desktop support o Microsoft 365 (Exchange Online, Teams, basic admin) o Basic networking (TCP/IP, DNS, DHCP, VPN concepts) o Printers, Wi-Fi, and general office connectivity issues Comfortable building and troubleshooting PCs and laptops (hardware swaps, diagnostics) Strong people skills able to support everyone from drivers to directors with patience and clear communication Organised, proactive, and happy to put structure around kit, stock, and processes (not just firefighting) Comfortable working largely on your own on-site and taking ownership of your workload Full UK driving licence and access to a car (site is not well served by public transport; occasional trips to other branches such as Atherstone and Hastings) Desirable Experience with Intune, Autopilot, or similar endpoint management tools Exposure to SQL (e.g. Postgres or other relational databases) Any experience with scripting or development (e.g. PHP, Delphi/Pascal, PowerShell, etc.) Experience in an SME environment where you ve had to be a true all-rounder Exposure to CCTV, access control, or other site-based IT systems What We Offer Competitive base salary & benefits Opportunity to take real ownership of the IT support function on-site Varied, non-boring role with a mix of day-to-day support and longer-term improvements Scope to grow into more project and development work if that interests you Competitive salary (dependent on experience) and the chance to shape the role as we grow If you re a capable, people-focused all-rounder who enjoys solving problems, putting structure in place, and wants a role you can really make your own, we d like to hear from you.
Jan 30, 2026
Full time
IT Support Technician. The company operates a fast-paced, operationally critical environment where reliable IT systems, mobile technology, and on-site infrastructure are essential to daily operations. The IT Support Engineer will be the primary on-site IT contact, providing hands-on 1st and 2nd line support to office staff and drivers. This is a broad, practical role suited to an experienced support engineer who enjoys ownership, variety, and working closely with non-technical users in an SME environment. You will support approximately 70 on-site users plus mobile drivers, managing everything from Microsoft 365 and endpoint devices to site infrastructure and onboarding. The role blends day-to-day support with opportunities to improve systems, processes, and automation over time. Key Responsibilities User Support (1st / 2nd Line) Act as the first point of contact for all IT issues on-site (approx. 70 active users, plus drivers) Troubleshoot and resolve issues with Windows desktops, laptops, peripherals, printers, and basic networking Support remote/home workers, including VPN and connectivity issues Escalate more complex issues where appropriate, while owning them through to resolution Microsoft 365 & Endpoint Management Provision and deprovision users in Microsoft 365 (mailboxes, Teams, groups, permissions) Build and deploy devices using Intune/Autopilot (or similar) Maintain accurate records of devices, licenses, and user access Help enforce basic IT policies and standards (passwords, access, security best practice) Hardware, Phones & Site Infrastructure Build, configure, and repair PCs and small form-factor devices (e.g. diagnose PSU failures, swaps, etc.) Manage stock of spare PCs, monitors, peripherals, and mobile phones to reduce firefighting Set up and manage mobile phones for drivers and staff (provisioning, swap-outs, basic MDM tasks) Support and maintain local infrastructure such as: o Office Wi-Fi, switches, cabling (basic patching and checks) o Security cameras, gate/access systems, and related IT-connected kit o Generator monitoring hardware (basic IT side only) Onboarding / Offboarding & Admin Own the IT part of the starter/mover/leaver process: o Prepare and issue equipment, accounts, and access for new starters o Arrange gate IDs, PIN codes, and any other site access requirements o Recover and reset equipment and access for leavers Keep documentation, asset lists, and simple process guides up to date Identify recurring issues and propose practical improvements to reduce repeat incidents Projects & Development Exposure (Desirable / Growth Area) Support small IT projects (rollouts, upgrades, process improvements) Over time, potential to get involved with: o Our in-house CRM and mobile driver app o Scripting/automation and light development work Tech stack exposure may include: Delphi/Pascal, PHP, SQL/Postgres (experience is a bonus, not essential) Essentials Solid 1st/2nd line support experience in a Windows environment Good working knowledge of: o Windows 10/11 desktop support o Microsoft 365 (Exchange Online, Teams, basic admin) o Basic networking (TCP/IP, DNS, DHCP, VPN concepts) o Printers, Wi-Fi, and general office connectivity issues Comfortable building and troubleshooting PCs and laptops (hardware swaps, diagnostics) Strong people skills able to support everyone from drivers to directors with patience and clear communication Organised, proactive, and happy to put structure around kit, stock, and processes (not just firefighting) Comfortable working largely on your own on-site and taking ownership of your workload Full UK driving licence and access to a car (site is not well served by public transport; occasional trips to other branches such as Atherstone and Hastings) Desirable Experience with Intune, Autopilot, or similar endpoint management tools Exposure to SQL (e.g. Postgres or other relational databases) Any experience with scripting or development (e.g. PHP, Delphi/Pascal, PowerShell, etc.) Experience in an SME environment where you ve had to be a true all-rounder Exposure to CCTV, access control, or other site-based IT systems What We Offer Competitive base salary & benefits Opportunity to take real ownership of the IT support function on-site Varied, non-boring role with a mix of day-to-day support and longer-term improvements Scope to grow into more project and development work if that interests you Competitive salary (dependent on experience) and the chance to shape the role as we grow If you re a capable, people-focused all-rounder who enjoys solving problems, putting structure in place, and wants a role you can really make your own, we d like to hear from you.
3rd Line Support Engineer - Linux +Permanent opportunity +DV cleared role - must be eligible for clearance +On site working in London - near Waterloo + 55,000 - 60,000 Skills: +Windows +RHEL +Vmware +DNS +AD +2nd / 3rd line support experience My cleint has a requirement for a 3rd line supprt engineer to join their team on site in London to provide support to their infrastructure environments, to carry out the following activities: o Trouble-shooting environmental infrastructure issues (Windows, RHEL, SAN, GPO's, WSUS, AD, AppLocker etc) o Working with the Network , Engineering and SOC teams to trouble-shoot issues that affect End Users o Working direct with client leads to resolve escalated incidents. o Patching and Maintenance of test and live environments to include installing Anti-Virus, WSUS, RHEL & other product updates o Working with PKI Certificates and SIEM tooling o Providing support to Engineering & Test teams o AD Administration activities - accounts, groups, memberships, permissions etc. o Participating in rota for On-Call to ensure 24/7/365 support is provided The chosen candidate will ideally be an experienced grade, with a track record of infrastructure support. Your experience Infrastructure: VMWare vSphere; Windows Server; Windows AD, DNS, WSUS and RDS; McAfee; RHEL; Applications (nice to have): SharePoint, SQL, Exchange, CASD Must be elligible for DV clearance If you'd like to discuss this 3rd Line Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.
Jan 30, 2026
Full time
3rd Line Support Engineer - Linux +Permanent opportunity +DV cleared role - must be eligible for clearance +On site working in London - near Waterloo + 55,000 - 60,000 Skills: +Windows +RHEL +Vmware +DNS +AD +2nd / 3rd line support experience My cleint has a requirement for a 3rd line supprt engineer to join their team on site in London to provide support to their infrastructure environments, to carry out the following activities: o Trouble-shooting environmental infrastructure issues (Windows, RHEL, SAN, GPO's, WSUS, AD, AppLocker etc) o Working with the Network , Engineering and SOC teams to trouble-shoot issues that affect End Users o Working direct with client leads to resolve escalated incidents. o Patching and Maintenance of test and live environments to include installing Anti-Virus, WSUS, RHEL & other product updates o Working with PKI Certificates and SIEM tooling o Providing support to Engineering & Test teams o AD Administration activities - accounts, groups, memberships, permissions etc. o Participating in rota for On-Call to ensure 24/7/365 support is provided The chosen candidate will ideally be an experienced grade, with a track record of infrastructure support. Your experience Infrastructure: VMWare vSphere; Windows Server; Windows AD, DNS, WSUS and RDS; McAfee; RHEL; Applications (nice to have): SharePoint, SQL, Exchange, CASD Must be elligible for DV clearance If you'd like to discuss this 3rd Line Engineer role in more detail, please send your updated CV to (url removed) and I will get in touch.
IT Service Delivery Technician Location : Axminster , Devon (Hybrid / Office & Field-Based) Contract Type: 6-month Contract to perm Salary : 38,000 - 40,000 + Mileage + Benefits + 25+8 Holidays Are you an experienced IT Support Engineer or Service Delivery Technician looking for a role offering technical variety, autonomy, and progression? Do you take pride in delivering a high-quality service to users, including senior and VIP stakeholders? We're recruiting for an IT Service Delivery Technician to join a leading international business. Based in Axminster, this role provides a highly varied position within IT Support, supporting multiple sites and users. If remote support isn't suitable, then travel will be required. You'll be part of a collaborative IT team delivering first-class technical support across hardware, software, and infrastructure, ensuring smooth daily operations and exceptional service standards. The Role: Provide user and desktop support on-site, remotely, and by phone, ensuring swift resolution of IT incidents. Manage, track, and close tickets in the company's IT service system, escalating when needed. Support and maintain systems including Microsoft 365, Windows 10/11, and Windows Server (Apply online only , remote access, and general infrastructure troubleshooting. Excellent training and professional development opportunities, including ITIL and Microsoft certifications. The Person: Proven IT support experience in a customer-facing or field-based role. Confident troubleshooting across desktop, network, and server environments. Strong knowledge of Microsoft technologies and network fundamentals (TCP/IP, LAN/WAN, DNS). Full UK driving license ITIL Foundation certification is desirable but not essential. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for similar positions, please click "Apply Now" or contact Ed Douglass at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
Jan 30, 2026
Contractor
IT Service Delivery Technician Location : Axminster , Devon (Hybrid / Office & Field-Based) Contract Type: 6-month Contract to perm Salary : 38,000 - 40,000 + Mileage + Benefits + 25+8 Holidays Are you an experienced IT Support Engineer or Service Delivery Technician looking for a role offering technical variety, autonomy, and progression? Do you take pride in delivering a high-quality service to users, including senior and VIP stakeholders? We're recruiting for an IT Service Delivery Technician to join a leading international business. Based in Axminster, this role provides a highly varied position within IT Support, supporting multiple sites and users. If remote support isn't suitable, then travel will be required. You'll be part of a collaborative IT team delivering first-class technical support across hardware, software, and infrastructure, ensuring smooth daily operations and exceptional service standards. The Role: Provide user and desktop support on-site, remotely, and by phone, ensuring swift resolution of IT incidents. Manage, track, and close tickets in the company's IT service system, escalating when needed. Support and maintain systems including Microsoft 365, Windows 10/11, and Windows Server (Apply online only , remote access, and general infrastructure troubleshooting. Excellent training and professional development opportunities, including ITIL and Microsoft certifications. The Person: Proven IT support experience in a customer-facing or field-based role. Confident troubleshooting across desktop, network, and server environments. Strong knowledge of Microsoft technologies and network fundamentals (TCP/IP, LAN/WAN, DNS). Full UK driving license ITIL Foundation certification is desirable but not essential. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for similar positions, please click "Apply Now" or contact Ed Douglass at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.
First and second-line IT support role to work in a prestigious, busy FTSE 250 Head Office supporting hardware, software, and cloud services. This role includes occasional travel to other sites in the UK. Please note this is a 5 day a week on-site role in the London Bridge (SE1) area. Main responsibilities include: Technical Support & Service Delivery Provide first and second-line support for desktops, laptops, mobile devices, and peripherals. Troubleshoot and resolve incidents using remote support tools (e.g., SCCM, Intune, TeamViewer). Manage and maintain Active Directory, Microsoft 365, Teams, and Exchange Online environments. Administer endpoint security, patching, and compliance monitoring. Support audio-visual and telephony systems including Zoom and MS Teams. Assist with Microsoft 365 administration and collaboration tools. Support remote and hybrid working technologies Helpdesk & ITIL Processes Operate within ITIL framework for incident, problem, and change management. Use ticketing systems to log, track, and resolve issues within agreed SLAs. Training & Documentation Deliver IT training and awareness sessions for end-users. Create and maintain technical documentation and knowledge base articles. Essential Skills & Experience required: At least 12 months of IT helpdesk support in a similar role Professional telephone manner Understanding of Active Directory (including Administration) Microsoft 365 (including user/license Administration) MS Teams knowledge Azure (Entra ID) user and group administration Knowledge of networking fundamentals and security practices (including Networking TCP/IP, DHCP/DNS) Ideally you will also have the following: Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune If you meet the criteria above then we very much look forward to hearing from you
Jan 30, 2026
Full time
First and second-line IT support role to work in a prestigious, busy FTSE 250 Head Office supporting hardware, software, and cloud services. This role includes occasional travel to other sites in the UK. Please note this is a 5 day a week on-site role in the London Bridge (SE1) area. Main responsibilities include: Technical Support & Service Delivery Provide first and second-line support for desktops, laptops, mobile devices, and peripherals. Troubleshoot and resolve incidents using remote support tools (e.g., SCCM, Intune, TeamViewer). Manage and maintain Active Directory, Microsoft 365, Teams, and Exchange Online environments. Administer endpoint security, patching, and compliance monitoring. Support audio-visual and telephony systems including Zoom and MS Teams. Assist with Microsoft 365 administration and collaboration tools. Support remote and hybrid working technologies Helpdesk & ITIL Processes Operate within ITIL framework for incident, problem, and change management. Use ticketing systems to log, track, and resolve issues within agreed SLAs. Training & Documentation Deliver IT training and awareness sessions for end-users. Create and maintain technical documentation and knowledge base articles. Essential Skills & Experience required: At least 12 months of IT helpdesk support in a similar role Professional telephone manner Understanding of Active Directory (including Administration) Microsoft 365 (including user/license Administration) MS Teams knowledge Azure (Entra ID) user and group administration Knowledge of networking fundamentals and security practices (including Networking TCP/IP, DHCP/DNS) Ideally you will also have the following: Experience with setting up and troubleshooting Zoom/Teams meetings. Experience with Freshservice IT service management or another leading ITSM tool. Software applications support Intune If you meet the criteria above then we very much look forward to hearing from you
Senior Infrastructure Engineer Central London Up to 80k Well-established, highly profitable construction engineering business is seeking an experienced Senior Infrastructure Engineer to join them on a permanent basis. You'll be joining at a critical time as the organisation expands its technical capability, with ambitious growth plans and multiple acquisitions planned every year for the next 5 years (8 in the past 12 months). Reporting into the IT Operations Manager, you will oversee core infrastructure and networking. You'll work closely with managed service providers to ensure seamless operations and business continuity whilst taking a lead on regular site set-ups. Key Responsibilities: Lead and manage office and site networks, aligning with business strategy Act as an escalation point for the Service Desk Team Set up and configure Local Area Networks (LANs), including hardware deployment and support Coordinate with third-party MSPs for network and infrastructure management Manage firewall operations and connectivity with ISPs Oversee network IP addressing and VPN setups Support business continuity through proactive incident management Rapid deployment of site connectivity solutions, including 4G routers Monitor network health and performance, ensuring high availability and resilience Maintain inventory and configuration records for infrastructure and software Collaborate with the Security Operations Center (SOC) on network security Support software licensing and upgrades Support data privacy and security audits Provide technical support and mentoring Maintain server rooms and ensure operational efficiency Develop and implement business processes and documentation Requirements: Strong knowledge of Azure infrastructure management Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc. Experience with FortiGate Firewalls and Windows Operating Systems Familiarity with WAN, LAN, VPN, and wireless networks Any experience working within merger/acquisition environment will be highly favoured 4 days per week onsite initially, dropping to 3 days after 3 months.
Jan 30, 2026
Full time
Senior Infrastructure Engineer Central London Up to 80k Well-established, highly profitable construction engineering business is seeking an experienced Senior Infrastructure Engineer to join them on a permanent basis. You'll be joining at a critical time as the organisation expands its technical capability, with ambitious growth plans and multiple acquisitions planned every year for the next 5 years (8 in the past 12 months). Reporting into the IT Operations Manager, you will oversee core infrastructure and networking. You'll work closely with managed service providers to ensure seamless operations and business continuity whilst taking a lead on regular site set-ups. Key Responsibilities: Lead and manage office and site networks, aligning with business strategy Act as an escalation point for the Service Desk Team Set up and configure Local Area Networks (LANs), including hardware deployment and support Coordinate with third-party MSPs for network and infrastructure management Manage firewall operations and connectivity with ISPs Oversee network IP addressing and VPN setups Support business continuity through proactive incident management Rapid deployment of site connectivity solutions, including 4G routers Monitor network health and performance, ensuring high availability and resilience Maintain inventory and configuration records for infrastructure and software Collaborate with the Security Operations Center (SOC) on network security Support software licensing and upgrades Support data privacy and security audits Provide technical support and mentoring Maintain server rooms and ensure operational efficiency Develop and implement business processes and documentation Requirements: Strong knowledge of Azure infrastructure management Strong in network protocols (TCP/IP, DHCP, DNS, etc.), ideally candidates must hold a CCNA/CCNP etc. Experience with FortiGate Firewalls and Windows Operating Systems Familiarity with WAN, LAN, VPN, and wireless networks Any experience working within merger/acquisition environment will be highly favoured 4 days per week onsite initially, dropping to 3 days after 3 months.
Network & Systems Engineer Location: Cambridge Salary: £48,000 £52,000 depending on qualifications and experience Vacancy Type: Permanent Working hours: 37.5 per week, full year The Perse School Cambridge is one of the country s leading independent co-educational day schools for children aged 3-18. Our aim is to be a leading employer of choice. This means we strive to be a school where staff say they are proud and excited to work, and feel valued, respected and motivated. We are committed to providing a very competitive salary and benefits scheme at the same time as offering a wide range of opportunities for personal and professional development. We want our staff to feel engaged and purposeful so that they, in turn, help pupils to be happy and successful. The Role The Perse School is seeking to appoint an experienced and motivated Network and Systems Engineer to play a key role in the development and resilience of its IT infrastructure. This is a newly created post, reflecting the School s continued investment in technology and its commitment to providing a secure, reliable and future-ready digital environment for teaching, learning and operations. The School operates a complex, multi-site network supporting pupils, staff and parents across three campuses. The Network and Systems Engineer will work with enterprise-grade technologies, including VMware, Veeam, Cisco, and Microsoft on-premises and cloud services (Microsoft 365 and Azure), as well as specific cybersecurity applications and a large-scale wireless network, gaining exposure to a broad and modern technical estate. Working closely with the Network Manager, the post holder will help to maintain and enhance core infrastructure services, while also taking ownership of defined projects and acting as a technical lead where appropriate. The role offers a strong balance between hands-on engineering, project delivery and strategic input, with opportunities to collaborate across the IT department and engage with the wider school community. This is an excellent opportunity for a skilled network professional who is looking to apply their expertise in a varied, well-supported and technically ambitious environment. As a member of the Support Staff, the Network and Systems Engineer s ultimate line manager will be the Bursar, although day-to-day responsibility will be to the IT Manager. Job Purpose The purpose of the Network and Systems Engineer role is to ensure the ongoing reliability, security and performance of the School s IT infrastructure. The post holder works alongside the Network Manager to maintain and enhance core systems, including VMware, server and storage environments, network architecture and cyber security controls to support the School s operational and educational activities. The Network and Systems Engineer provides advanced technical support, acts as an escalation point for the Helpdesk team and delivers infrastructure projects that improve system resilience and capability. Through specialist technical knowledge and proactive system management, the role contributes to a robust, secure and futureready IT environment that underpins the School s strategic objectives. Person Specification Strong experience managing enterprise network infrastructure, including switches, firewalls, wireless systems, VPNs and WAN/LAN environments. Proven ability to configure and support core network services such as DNS, DHCP, VLANs, routing and content filtering. Experience supporting virtualised server environments and core services including Active Directory, Group Policy, file/print services and authentication systems. Practical experience administering Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Azure AD). Solid understanding of cybersecurity principles, including firewalls, intrusion prevention, patching and vulnerability management. Proven ability to diagnose and resolve complex 3rd-line infrastructure issues efficiently. Experience using monitoring tools to proactively identify performance, capacity or security issues. Experience contributing to infrastructure projects, upgrades or migrations. Strong understanding of network resilience, high availability and disaster recovery principles. Knowledge of modern cybersecurity threats, mitigation strategies and best practices. Awareness of business continuity and disaster recovery planning. Technical Qualifications Essential CCNA, CompTIA Network+ (or equivalent). Microsoft 365 / Azure certification (AZ-104 or similar). Microsoft Certified: Security, Compliance and Identity Fundamentals. Significant experience with VMware or similar virtualisation platforms. Personal Attributes & Competencies Methodical and analytical approach to problem solving. Ability to work calmly and effectively under pressure during incidents. Strong attention to detail, particularly in documentation and configuration management. Excellent communication skills, with the ability to explain complex technical issues to non-technical colleagues. Collaborative team player, able to work effectively with IT colleagues and wider stakeholders. Proactive and self-motivated, with a commitment to continuous improvement and professional development. Flexible approach to working hours, including planned out-of-hours work when required. To Apply If you feel you are a suitable candidate and would like to work for The Perse School, please click apply to be redirected to our website to complete your application.
Jan 30, 2026
Full time
Network & Systems Engineer Location: Cambridge Salary: £48,000 £52,000 depending on qualifications and experience Vacancy Type: Permanent Working hours: 37.5 per week, full year The Perse School Cambridge is one of the country s leading independent co-educational day schools for children aged 3-18. Our aim is to be a leading employer of choice. This means we strive to be a school where staff say they are proud and excited to work, and feel valued, respected and motivated. We are committed to providing a very competitive salary and benefits scheme at the same time as offering a wide range of opportunities for personal and professional development. We want our staff to feel engaged and purposeful so that they, in turn, help pupils to be happy and successful. The Role The Perse School is seeking to appoint an experienced and motivated Network and Systems Engineer to play a key role in the development and resilience of its IT infrastructure. This is a newly created post, reflecting the School s continued investment in technology and its commitment to providing a secure, reliable and future-ready digital environment for teaching, learning and operations. The School operates a complex, multi-site network supporting pupils, staff and parents across three campuses. The Network and Systems Engineer will work with enterprise-grade technologies, including VMware, Veeam, Cisco, and Microsoft on-premises and cloud services (Microsoft 365 and Azure), as well as specific cybersecurity applications and a large-scale wireless network, gaining exposure to a broad and modern technical estate. Working closely with the Network Manager, the post holder will help to maintain and enhance core infrastructure services, while also taking ownership of defined projects and acting as a technical lead where appropriate. The role offers a strong balance between hands-on engineering, project delivery and strategic input, with opportunities to collaborate across the IT department and engage with the wider school community. This is an excellent opportunity for a skilled network professional who is looking to apply their expertise in a varied, well-supported and technically ambitious environment. As a member of the Support Staff, the Network and Systems Engineer s ultimate line manager will be the Bursar, although day-to-day responsibility will be to the IT Manager. Job Purpose The purpose of the Network and Systems Engineer role is to ensure the ongoing reliability, security and performance of the School s IT infrastructure. The post holder works alongside the Network Manager to maintain and enhance core systems, including VMware, server and storage environments, network architecture and cyber security controls to support the School s operational and educational activities. The Network and Systems Engineer provides advanced technical support, acts as an escalation point for the Helpdesk team and delivers infrastructure projects that improve system resilience and capability. Through specialist technical knowledge and proactive system management, the role contributes to a robust, secure and futureready IT environment that underpins the School s strategic objectives. Person Specification Strong experience managing enterprise network infrastructure, including switches, firewalls, wireless systems, VPNs and WAN/LAN environments. Proven ability to configure and support core network services such as DNS, DHCP, VLANs, routing and content filtering. Experience supporting virtualised server environments and core services including Active Directory, Group Policy, file/print services and authentication systems. Practical experience administering Microsoft 365 services (Exchange Online, Teams, SharePoint Online, OneDrive, Azure AD). Solid understanding of cybersecurity principles, including firewalls, intrusion prevention, patching and vulnerability management. Proven ability to diagnose and resolve complex 3rd-line infrastructure issues efficiently. Experience using monitoring tools to proactively identify performance, capacity or security issues. Experience contributing to infrastructure projects, upgrades or migrations. Strong understanding of network resilience, high availability and disaster recovery principles. Knowledge of modern cybersecurity threats, mitigation strategies and best practices. Awareness of business continuity and disaster recovery planning. Technical Qualifications Essential CCNA, CompTIA Network+ (or equivalent). Microsoft 365 / Azure certification (AZ-104 or similar). Microsoft Certified: Security, Compliance and Identity Fundamentals. Significant experience with VMware or similar virtualisation platforms. Personal Attributes & Competencies Methodical and analytical approach to problem solving. Ability to work calmly and effectively under pressure during incidents. Strong attention to detail, particularly in documentation and configuration management. Excellent communication skills, with the ability to explain complex technical issues to non-technical colleagues. Collaborative team player, able to work effectively with IT colleagues and wider stakeholders. Proactive and self-motivated, with a commitment to continuous improvement and professional development. Flexible approach to working hours, including planned out-of-hours work when required. To Apply If you feel you are a suitable candidate and would like to work for The Perse School, please click apply to be redirected to our website to complete your application.
IT Support Technician ROMFORD (Onsite) Initially up to 3 months (Apply online only)/day Umbrella Are you passionate about technology and providing exceptional support? We are looking for an IT Support Technician to join our client's dynamic team and deliver high-quality technical assistance across the clients of five sites. Key Responsibilities Technical Support Provide first and second-line support for hardware, software, and network issues. Install, configure, and troubleshoot computer systems and peripherals. Manage and respond to service desk tickets, ensuring timely resolution and adherence to SLAs. System Maintenance Perform regular maintenance tasks, including software updates, backups, and system monitoring. Assist in maintaining the asset register. User Support Deliver IT support to end-users across all five schools. Document and share common technical issues and solutions for future reference. Networking Demonstrate strong knowledge of networking systems and services (DHCP, GPOs, DNS, Active Directory, Print Management, Hyper-V, Virtualisation). Troubleshoot internet connectivity issues on end-user devices. Personal Attributes Eagerness to learn and adapt in a fast-paced environment. Self-motivated with initiative and a proactive approach. Personable with a good sense of humour. A positive and constructive team player. Committed to equal opportunities, confidentiality, and diplomacy. Punctual and reliable. Ability to interact positively with staff and visitors. If you are interested in the role, please apply using the link provided.
Jan 30, 2026
Contractor
IT Support Technician ROMFORD (Onsite) Initially up to 3 months (Apply online only)/day Umbrella Are you passionate about technology and providing exceptional support? We are looking for an IT Support Technician to join our client's dynamic team and deliver high-quality technical assistance across the clients of five sites. Key Responsibilities Technical Support Provide first and second-line support for hardware, software, and network issues. Install, configure, and troubleshoot computer systems and peripherals. Manage and respond to service desk tickets, ensuring timely resolution and adherence to SLAs. System Maintenance Perform regular maintenance tasks, including software updates, backups, and system monitoring. Assist in maintaining the asset register. User Support Deliver IT support to end-users across all five schools. Document and share common technical issues and solutions for future reference. Networking Demonstrate strong knowledge of networking systems and services (DHCP, GPOs, DNS, Active Directory, Print Management, Hyper-V, Virtualisation). Troubleshoot internet connectivity issues on end-user devices. Personal Attributes Eagerness to learn and adapt in a fast-paced environment. Self-motivated with initiative and a proactive approach. Personable with a good sense of humour. A positive and constructive team player. Committed to equal opportunities, confidentiality, and diplomacy. Punctual and reliable. Ability to interact positively with staff and visitors. If you are interested in the role, please apply using the link provided.
