IT Support Engineer (1st / 2nd Line) Location: Gloucester (Hybrid working) Day Rate: Up to £230 per day (Inside IR35) Contract: 3 months Our client, a leading organisation in their sector, is hiring an IT Support Engineer to provide 1st and 2nd line support across their IT infrastructure. This is a great opportunity to join a busy IT environment, supporting day-to-day operations while gaining exposure to infrastructure, networking, and security technologies. What you'll do Provide 1st and 2nd line support across hardware, software, and user issues Troubleshoot and resolve incidents across desktops, servers, and networks Support core infrastructure, including servers and cloud-based services Assist with basic firewall configuration and network troubleshooting Manage user accounts, permissions, and access via Active Directory Escalate complex issues to senior engineers where required You'll work closely with internal IT teams and stakeholders to ensure a reliable and responsive IT service. What we're looking for Proven experience in a 1st / 2nd line support role Strong troubleshooting skills within Windows environments Good understanding of networking fundamentals (DNS, DHCP, TCP/IP) Exposure to firewall technologies and basic security principles Experience with Active Directory and user administration The ideal candidate will be proactive, adaptable, and comfortable working in a fast-paced support environment. Why join? Immediate start in a hands-on technical role Exposure to infrastructure, networking, and security Hybrid working model Opportunity to make an impact in a short-term contract ? Apply now to support a fast-moving IT team in a key contract role.
Apr 22, 2026
Contractor
IT Support Engineer (1st / 2nd Line) Location: Gloucester (Hybrid working) Day Rate: Up to £230 per day (Inside IR35) Contract: 3 months Our client, a leading organisation in their sector, is hiring an IT Support Engineer to provide 1st and 2nd line support across their IT infrastructure. This is a great opportunity to join a busy IT environment, supporting day-to-day operations while gaining exposure to infrastructure, networking, and security technologies. What you'll do Provide 1st and 2nd line support across hardware, software, and user issues Troubleshoot and resolve incidents across desktops, servers, and networks Support core infrastructure, including servers and cloud-based services Assist with basic firewall configuration and network troubleshooting Manage user accounts, permissions, and access via Active Directory Escalate complex issues to senior engineers where required You'll work closely with internal IT teams and stakeholders to ensure a reliable and responsive IT service. What we're looking for Proven experience in a 1st / 2nd line support role Strong troubleshooting skills within Windows environments Good understanding of networking fundamentals (DNS, DHCP, TCP/IP) Exposure to firewall technologies and basic security principles Experience with Active Directory and user administration The ideal candidate will be proactive, adaptable, and comfortable working in a fast-paced support environment. Why join? Immediate start in a hands-on technical role Exposure to infrastructure, networking, and security Hybrid working model Opportunity to make an impact in a short-term contract ? Apply now to support a fast-moving IT team in a key contract role.
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️ We're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Apr 21, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️ We're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️ We're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Apr 21, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️ We're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️ We're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Apr 21, 2026
Full time
Join the World's Leading Pizza Delivery Company You already know who we are and what we do! Domino's UK & Ireland is the powerhouse behind our exceptional products. We're innovative, dynamic, and laser-focused on delivering unparalleled service to our franchisees and customers alike. ️ We're looking for a Senior Platform Services Manager to lead our Platform Services and Modern Workplace teams. You'll take ownership of the delivery, operation and continual improvement of Domino's core infrastructure and end-user platforms. You'll guide a talented team responsible for building, running and enhancing our essential IT foundations from storage, virtualisation, networking and firewalls to our Microsoft 365 estate and all associated platform tools that keep our business connected and thriving. This isn't just a leadership role, it's a chance to stay close to technology, shape the future of our digital environment, and make a real impact in a fast-moving, customer-obsessed business. If you're an experienced Infrastructure or Workplace Platform leader who loves being hands on, thrives in a fast-paced environment and gets energised by driving meaningful change, we'd love to hear from you Success in this role looks like: Provide line management, coaching, and development for both the Platform Services and Modern Workplace teams. Lead the infrastructure workstream for project implementations, from design through to handover. Act as the primary infrastructure point of contact for internal stakeholders. Plan and coordinate infrastructure delivery across multiple concurrent projects. Own the Microsoft 365 tenant, including configuration, lifecycle management, and ongoing optimisation. Reduce repeat issues through root cause analysis and technical improvement. What we're looking for: Proven leadership and line management of infrastructure engineers across multiple concurrent workstreams Strong working knowledge of VMware, Windows Server, Active Directory, and core directory, DNS, DHCP Ability to influence technical direction and set engineering standards for build quality, resilience, and operational readiness Strong working knowledge of Microsoft 365 services, including SharePoint Online, Teams, Exchange Online, OneDrive, and tenant level configuration as well as Understanding of Microsoft 365 security and compliance capabilities, including identity integration, access controls, and data governance. Excellent stakeholder engagement and influencing skills What's in it for you: Competitive salary and performance-based bonuses. Competitive pension contributions Private health and dental care. Income protection Professional development opportunities. Fun team events and a supportive work environment. Pizza discount!
Infrastructure Engineer Leicester Hybrid £45,000-£50,000 About the Role: We're partnering with a highly reputable company based just outside of Leicester to find a talented Infrastructure Engineer. This is a hybrid position, offering 2 days from home after probation. The Opportunity: As an Infrastructure Engineer, you'll be a vital part of the team, working on exciting projects and ensuring the reliability, scalability, and security of IT environments. Key Responsibilities: Designing, implementing, and maintaining server, network, and storage solutions for clients. Providing 3rd line support, resolving complex technical issues efficiently. Managing cloud and hybrid environments, including Azure. Monitoring and maintaining infrastructure to ensure optimal performance and security. Leading infrastructure migrations and upgrades with minimal downtime. Building strong relationships with clients, understanding their needs, and providing tailored solutions. Documenting technical processes and configurations for clarity and compliance. Keeping up-to-date with emerging technologies to recommend innovative solutions. About You: We're looking for someone with a strong technical background, excellent problem-solving skills, and a client-focused mindset. To succeed in this role, you should have: Proven experience in a similar Infrastructure Engineer role. In-depth knowledge of Windows operating systems. Hands-on experience with virtualisation technologies such as VMware or Hyper-V. Expertise in networking, including firewalls, routers, and switches (Cisco or Fortinet preferred). Familiarity with cloud platforms - Azure. Experience with Active Directory, DNS, DHCP, and Group Policy. Understanding of backup and disaster recovery solutions. Strong communication and stakeholder management skills. Relevant certifications (e.g., Microsoft, Cisco, VMware) are advantageous. Infrastructure Engineer Leicester Hybrid £45,000-£50,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Apr 21, 2026
Full time
Infrastructure Engineer Leicester Hybrid £45,000-£50,000 About the Role: We're partnering with a highly reputable company based just outside of Leicester to find a talented Infrastructure Engineer. This is a hybrid position, offering 2 days from home after probation. The Opportunity: As an Infrastructure Engineer, you'll be a vital part of the team, working on exciting projects and ensuring the reliability, scalability, and security of IT environments. Key Responsibilities: Designing, implementing, and maintaining server, network, and storage solutions for clients. Providing 3rd line support, resolving complex technical issues efficiently. Managing cloud and hybrid environments, including Azure. Monitoring and maintaining infrastructure to ensure optimal performance and security. Leading infrastructure migrations and upgrades with minimal downtime. Building strong relationships with clients, understanding their needs, and providing tailored solutions. Documenting technical processes and configurations for clarity and compliance. Keeping up-to-date with emerging technologies to recommend innovative solutions. About You: We're looking for someone with a strong technical background, excellent problem-solving skills, and a client-focused mindset. To succeed in this role, you should have: Proven experience in a similar Infrastructure Engineer role. In-depth knowledge of Windows operating systems. Hands-on experience with virtualisation technologies such as VMware or Hyper-V. Expertise in networking, including firewalls, routers, and switches (Cisco or Fortinet preferred). Familiarity with cloud platforms - Azure. Experience with Active Directory, DNS, DHCP, and Group Policy. Understanding of backup and disaster recovery solutions. Strong communication and stakeholder management skills. Relevant certifications (e.g., Microsoft, Cisco, VMware) are advantageous. Infrastructure Engineer Leicester Hybrid £45,000-£50,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
We are currently working with a Cambridge-based technology company that is looking to add an experienced IT Infrastructure Engineer to their team on a full-time, permanent basis. Key responsibilities will include: Act as the main point of contact for 1st / 2nd line support issues. Oversee and develop the companies existing infrastructure. Management of networks and cloud-based infrastructure Support with security and compliance policies. Assist with ranging IT projects including new tools and system implemenations. Help with managing suppliers and equipment procurement. The Successful candidate will have: 3+ years experience in a similar role supporting cloud-based infrastructure position. Experience inece with RedHat, Linux and windows systems. Degree qualified in Engineer/Physical Science or similar field. Strong attention to detail. Experience with supporting on security best practises. Strong understanding of VPNs, Ipv4 and DNS. Experience acting as main point of contact for 1st and 2nd line issues. If this role looks like your next challenge, please contact Ben ASAP or apply via this advert! We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.
Apr 21, 2026
Full time
We are currently working with a Cambridge-based technology company that is looking to add an experienced IT Infrastructure Engineer to their team on a full-time, permanent basis. Key responsibilities will include: Act as the main point of contact for 1st / 2nd line support issues. Oversee and develop the companies existing infrastructure. Management of networks and cloud-based infrastructure Support with security and compliance policies. Assist with ranging IT projects including new tools and system implemenations. Help with managing suppliers and equipment procurement. The Successful candidate will have: 3+ years experience in a similar role supporting cloud-based infrastructure position. Experience inece with RedHat, Linux and windows systems. Degree qualified in Engineer/Physical Science or similar field. Strong attention to detail. Experience with supporting on security best practises. Strong understanding of VPNs, Ipv4 and DNS. Experience acting as main point of contact for 1st and 2nd line issues. If this role looks like your next challenge, please contact Ben ASAP or apply via this advert! We endeavour to reply to every candidate, every time but if you haven't heard back within 10 days, please understand that you have unfortunately been unsuccessful for this position, or the position has been filled. Please call the office or send an email to discuss other potential positions.
3rd Line Support Engineer - Managed Services Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. Hybrid working - 3 days office, 2 days at home. My client is a fast expanding IT Services company that due to continued success are in the market for a proven 3rd Line Support Engineer. As 3rd Line Support Engineer you will have a solid background in a fast paced MSP environment. You will have a broad range of technical skills across technology such as Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. The 3rd Line Support Engineer will be working proactively as part of the escalation (3 Line) team on behalf of customers, ensuring an exceptional customer experience. You will have a customer first mindset with exceptional communication skills (verbal and written). A reliable individual who enjoys working autonomously with a genuine interest in technology, with the enthusiasm to continuously develop skill set. This is a great opportunity to join a fast growing IT services company that can offer opportunities for ongoing technical and career development. 3rd Line Support Engineer - Managed Services Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. Regards MillsHill Recruitment Ltd
Apr 21, 2026
Full time
3rd Line Support Engineer - Managed Services Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. Hybrid working - 3 days office, 2 days at home. My client is a fast expanding IT Services company that due to continued success are in the market for a proven 3rd Line Support Engineer. As 3rd Line Support Engineer you will have a solid background in a fast paced MSP environment. You will have a broad range of technical skills across technology such as Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. The 3rd Line Support Engineer will be working proactively as part of the escalation (3 Line) team on behalf of customers, ensuring an exceptional customer experience. You will have a customer first mindset with exceptional communication skills (verbal and written). A reliable individual who enjoys working autonomously with a genuine interest in technology, with the enthusiasm to continuously develop skill set. This is a great opportunity to join a fast growing IT services company that can offer opportunities for ongoing technical and career development. 3rd Line Support Engineer - Managed Services Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. Regards MillsHill Recruitment Ltd
Infrastructure / Cloud Projects Engineer - Managed Services Azure, M365, Hyper-V, VMware, Server, Networking, TCP, DCHP, DNS, VPN, Routers, Switches, Cyber Essentials My client is a leading and well established IT Managed Services provider that have an immediate requirement for a proven MSP Projects Engineer. As Projects Engineer you will have a demonstrable background in the design and implementation of Cloud / Infrastructure / Networking solutions so skilled in tech such as Azure, M365, Hyper-V, VMware, Server, Networking, TCP, DCHP, DNS, VPN, Routers, Switches, Cyber Essentials. The Projects Engineer will have outstanding interpersonal and client facing skills with the ability to meet and exceed client expectations. This is a great opportunity to work for a well established yet growing IT services company. They have a big emphasis on training and development and embrace new technology and are an AI first business. This is a Hybrid working role but you will only need to pop in to the office every 6 weeks or so, so it is essential that this person has the ability to work from home and self manage as well as flexible to travel to client sites as required, so a full driving licence and own vehicle is needed. Infrastructure / Cloud Projects Engineer - Managed Services Azure, M365, Hyper-V, VMware, Server, Networking, TCP, DCHP, DNS, VPN, Routers, Switches, Cyber Essentials, Azure, M365, Hyper-V, VMware, Server, Networking, TCP, DCHP, DNS, VPN, Routers, Switches, Cyber Essentials, Azure, M365, Hyper-V, VMware, Server, Networking, TCP, DCHP, DNS, VPN, Routers, Switches, Cyber Essentials MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. Regards MillsHill Recruitment Ltd
Apr 20, 2026
Full time
Infrastructure / Cloud Projects Engineer - Managed Services Azure, M365, Hyper-V, VMware, Server, Networking, TCP, DCHP, DNS, VPN, Routers, Switches, Cyber Essentials My client is a leading and well established IT Managed Services provider that have an immediate requirement for a proven MSP Projects Engineer. As Projects Engineer you will have a demonstrable background in the design and implementation of Cloud / Infrastructure / Networking solutions so skilled in tech such as Azure, M365, Hyper-V, VMware, Server, Networking, TCP, DCHP, DNS, VPN, Routers, Switches, Cyber Essentials. The Projects Engineer will have outstanding interpersonal and client facing skills with the ability to meet and exceed client expectations. This is a great opportunity to work for a well established yet growing IT services company. They have a big emphasis on training and development and embrace new technology and are an AI first business. This is a Hybrid working role but you will only need to pop in to the office every 6 weeks or so, so it is essential that this person has the ability to work from home and self manage as well as flexible to travel to client sites as required, so a full driving licence and own vehicle is needed. Infrastructure / Cloud Projects Engineer - Managed Services Azure, M365, Hyper-V, VMware, Server, Networking, TCP, DCHP, DNS, VPN, Routers, Switches, Cyber Essentials, Azure, M365, Hyper-V, VMware, Server, Networking, TCP, DCHP, DNS, VPN, Routers, Switches, Cyber Essentials, Azure, M365, Hyper-V, VMware, Server, Networking, TCP, DCHP, DNS, VPN, Routers, Switches, Cyber Essentials MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity. Regards MillsHill Recruitment Ltd
IT Support Engineer (Hybrid) West Yorkshire£28,000 - £30,00010:00 - 18:00 Hybrid (3 days onsite) An opportunity has come up for an IT Support Engineer to join a well-established business within a close-knit internal IT team. This role offers a hands-on environment where you'll support users across the business while also gaining exposure to wider infrastructure and project work. The Role Provide 1st/2nd line support to internal users (circa 300 users) Troubleshoot hardware, software, and user issues Manage and maintain Active Directory (users, permissions, group policy) Support Microsoft 365 / Office 365 environment (Exchange, Teams, SharePoint) Device builds, deployments, and software installs Support Windows Server environments and terminal services Assist with ongoing IT projects and system improvements Tech Environment Active Directory / Group Policy Microsoft 365 (Exchange, Teams, SharePoint) Windows 10/11 & Windows Server Terminal Servers / RDS General networking fundamentals (DNS, DHCP, basic troubleshooting) What They're Looking For Experience in an IT Support / Service Desk / Infrastructure role Strong troubleshooting and problem-solving skills Good communication and ability to work with non-technical users Comfortable working in a hands-on, fast-paced environment Someone who enjoys variety and taking ownership The Environment This is a smaller IT team, so the role is best suited to someone who enjoys being hands-on and involved across multiple areas rather than working in a heavily structured, siloed environment. What's On Offer £28,000 - £30,000 salary Hybrid working (2 days onsite) Broad technical exposure across the environment Opportunity to be part of a close-knit, collaborative team If you're looking for a role where you can get stuck in and have real visibility across the IT function, apply or reach out for more information. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Apr 20, 2026
Full time
IT Support Engineer (Hybrid) West Yorkshire£28,000 - £30,00010:00 - 18:00 Hybrid (3 days onsite) An opportunity has come up for an IT Support Engineer to join a well-established business within a close-knit internal IT team. This role offers a hands-on environment where you'll support users across the business while also gaining exposure to wider infrastructure and project work. The Role Provide 1st/2nd line support to internal users (circa 300 users) Troubleshoot hardware, software, and user issues Manage and maintain Active Directory (users, permissions, group policy) Support Microsoft 365 / Office 365 environment (Exchange, Teams, SharePoint) Device builds, deployments, and software installs Support Windows Server environments and terminal services Assist with ongoing IT projects and system improvements Tech Environment Active Directory / Group Policy Microsoft 365 (Exchange, Teams, SharePoint) Windows 10/11 & Windows Server Terminal Servers / RDS General networking fundamentals (DNS, DHCP, basic troubleshooting) What They're Looking For Experience in an IT Support / Service Desk / Infrastructure role Strong troubleshooting and problem-solving skills Good communication and ability to work with non-technical users Comfortable working in a hands-on, fast-paced environment Someone who enjoys variety and taking ownership The Environment This is a smaller IT team, so the role is best suited to someone who enjoys being hands-on and involved across multiple areas rather than working in a heavily structured, siloed environment. What's On Offer £28,000 - £30,000 salary Hybrid working (2 days onsite) Broad technical exposure across the environment Opportunity to be part of a close-knit, collaborative team If you're looking for a role where you can get stuck in and have real visibility across the IT function, apply or reach out for more information. Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
3 Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3 Line Cloud Engineers to join their growing support team. The Role As a 3 Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 19, 2026
Full time
3 Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3 Line Cloud Engineers to join their growing support team. The Role As a 3 Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
3 Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3 Line Cloud Engineers to join their growing support team. The Role As a 3 Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Apr 19, 2026
Full time
3 Line Cloud Engineer - Azure Akkodis are currently working in partnership with a market leading service provider to recruit a number of 3 Line Cloud Engineers to join their growing support team. The Role As a 3 Line Cloud Engineer you will support and deliver Azure platform services for enterprise customers. The role focuses on the operational management of Azure environments, working closely with internal teams and customers to maintain, improve, and support production cloud infrastructures. As an Azure Cloud Engineer you will have strong hands-on experience with Azure services, a proven background supporting large corporate environments, and the ability to operate effectively within an agile, service-oriented team. This role involves contributing to platform stability, implementing continuous improvements, and ensuring reliable, high-quality support for enterprise-scale Azure infrastructure while collaborating closely with senior team members and stakeholders. The Responsibilities Perform root cause analysis, investigation, diagnosis, and reporting of cloud-related issues. Monitor and optimize Azure environments to ensure high availability, performance, and security. Troubleshoot and resolve build, deployment, and infrastructure issues. Ensure compliance with industry standards and best practices for security, scalability, and reliability. Create and maintain detailed documentation for processes, configurations, and procedures. Develop and maintain scripts for automation using PowerShell. Participate in on-call support outside business hours (additional compensation provided). The Requirements Hands on experience managing Azure environments across multiple subscriptions and regions. Strong expertise in Azure IaaS services (Compute, Storage & Networking). Experience with Azure networking: VNets, Subnets, NSGs, Route Tables, Network Interfaces. Knowledge of hybrid connectivity including ExpressRoute and VNet Gateways. Experience with load balancing and traffic management (Azure Load Balancer, Traffic Manager). Hands-on experience with Azure Storage Accounts, Snapshots, and Backup/Recovery Services Vaults. Working knowledge of Azure Key Vault, Certificates, Managed Identities, and App Registrations. Experience implementing private connectivity using Private Endpoints and Private DNS Zones. Exposure to Azure Kubernetes Service (AKS) and containerised workloads. Experience managing Azure ARC-enabled resources in hybrid environments. If you're keen to join a highly successful and growing cloud support team please apply now. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms. We are a Microsoft Gold Partner with five Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We are a pioneering and innovative organisation focusing on "cloud-first" projects, enabling, and enhancing hybrid and modern workplace capabilities for customers; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. About the role Reporting to the Service Desk Manager, the 3rd Line Support Engineer is a senior technical specialist acting as the final escalation point for complex incidents, problems, and major incidents. You will engage directly with customers as a trusted technical authority and own and delivery of proactive managed technical services, including regular audits, health checks, and assessments. This is a role for an experienced engineer who can thinks independently, takes ownership, and can balance deep technical troubleshooting with structured, proactive service delivery. We will look for you to demonstrate success by: Ensuring escalations are resolved efficiently and correctly, with fewer repeat incidents Helping develop junior engineers to become more capable, confident, and effective professionals Effectively delivering audits and health checks, ensuring these are valued, repeatable, and impactful Ensuring that the technical risks are identified and addressed proactively Key Responsibilities Escalation Support & Technical Leadership Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high-quality, detailed ticket notes, RCA documentation, and remediation plans Act as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness Continuously improving service quality, resilience, and security through independent analysis and recommendations Managed Technical Services Ownership Own and deliver repeatable, high-quality technical managed services, such as: Monthly or quarterly technical health checks Technical baseline reviews M365, Azure, endpoint, and infrastructure audits Configuration and best-practice assessments Produce clear, professional technical reports that translate findings into practical recommendations for clients and Account Managers Identify risks, service gaps, and improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Client Engagement & Technical Authority Act as a technical escalation for customers during high-severity incidents or complex investigations Attend client meetings where deep technical input or explanation is required (remote or occasional on-site) Support Account Managers and Service Delivery Managers during: Technical service reviews Proposal validation and solution assurance Service transition and early-life support (hyper-care) Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders Technical Mentoring & Knowledge Leadership Act as a technical mentor and role model for 1st and 2nd Line Engineers Coach engineers on troubleshooting techniques, diagnostic thinking, and "how to think", not just "what to do" Deliver internal lunch & learns, walkthroughs, and technical deep dives on: Recurring issues and lessons learned New technologies and changes to platforms Best-practice operational approaches Raise the overall technical maturity and confidence of the service desk Documentation, Standards & Process Improvement Create, review, and improve: Technical procedures and runbooks Known error records and troubleshooting guides Service and platform documentation Ensure documentation remains current as environments and services evolve Contribute to the ongoing improvement of service desk tooling, standards, and ways of working Represent Managed Services during project handovers and service transition, ensuring operational readiness Qualification, skills, and experience Proven experience operating as a senior or 3rd Line Engineer within a Managed Services environment Strong experience with Microsoft technologies, such as: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID, Intune) Windows Server and Active Directory Azure (core services, identity, networking basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) About the person Professional and calm demeanour Comfortable taking ownership of complex issues from investigation through to resolution and prevention A natural problem-solver who can think independently and critically rather than relying solely on runbooks Confident engaging directly with customers and internal stakeholders Passionate about innovation and improving services, not just fixing tickets Excellent communicator, both verbally and in writing Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional relationships with colleagues across the business Methodical with strong analytical and problem-solving skills High sense of urgency and accountability What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 33 days holidays (including 8 days of bank holidays)
Apr 18, 2026
Full time
Doherty Associates (DA) has delivered IT solutions for over 30 years to some of the world's most prestigious and demanding clients. We focus on the professional and financial services sectors, including private equity, venture capital, and legal firms - including some of the UK's top ten law firms. We are a Microsoft Gold Partner with five Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. We are a pioneering and innovative organisation focusing on "cloud-first" projects, enabling, and enhancing hybrid and modern workplace capabilities for customers; we pride ourselves on our passion and expertise to deliver transformations and managed services to our customers. About the role Reporting to the Service Desk Manager, the 3rd Line Support Engineer is a senior technical specialist acting as the final escalation point for complex incidents, problems, and major incidents. You will engage directly with customers as a trusted technical authority and own and delivery of proactive managed technical services, including regular audits, health checks, and assessments. This is a role for an experienced engineer who can thinks independently, takes ownership, and can balance deep technical troubleshooting with structured, proactive service delivery. We will look for you to demonstrate success by: Ensuring escalations are resolved efficiently and correctly, with fewer repeat incidents Helping develop junior engineers to become more capable, confident, and effective professionals Effectively delivering audits and health checks, ensuring these are valued, repeatable, and impactful Ensuring that the technical risks are identified and addressed proactively Key Responsibilities Escalation Support & Technical Leadership Act as the primary escalation point for complex and high-impact incidents across managed services Lead Problem Management and Major Incident investigations, including root cause analysis (RCA) and preventative recommendations Resolve advanced Incidents, Problems, and non-standard Requests within ConnectWise Manage, working across infrastructure, cloud, and Microsoft platforms Confidently engage senior technical colleagues, Professional Services engineers, Microsoft, or third-party vendors when required Maintain high-quality, detailed ticket notes, RCA documentation, and remediation plans Act as a peer reviewer for technical changes and change control submissions, ensuring quality and risk awareness Continuously improving service quality, resilience, and security through independent analysis and recommendations Managed Technical Services Ownership Own and deliver repeatable, high-quality technical managed services, such as: Monthly or quarterly technical health checks Technical baseline reviews M365, Azure, endpoint, and infrastructure audits Configuration and best-practice assessments Produce clear, professional technical reports that translate findings into practical recommendations for clients and Account Managers Identify risks, service gaps, and improvement opportunities before they become incidents Feed recommendations into Continual Service Improvement (CSI) initiatives and service roadmaps Work closely with Service Delivery and Account Management teams to ensure audit outcomes lead to real-world improvements Client Engagement & Technical Authority Act as a technical escalation for customers during high-severity incidents or complex investigations Attend client meetings where deep technical input or explanation is required (remote or occasional on-site) Support Account Managers and Service Delivery Managers during: Technical service reviews Proposal validation and solution assurance Service transition and early-life support (hyper-care) Communicate complex technical issues clearly, calmly, and commercially to both technical and non-technical stakeholders Technical Mentoring & Knowledge Leadership Act as a technical mentor and role model for 1st and 2nd Line Engineers Coach engineers on troubleshooting techniques, diagnostic thinking, and "how to think", not just "what to do" Deliver internal lunch & learns, walkthroughs, and technical deep dives on: Recurring issues and lessons learned New technologies and changes to platforms Best-practice operational approaches Raise the overall technical maturity and confidence of the service desk Documentation, Standards & Process Improvement Create, review, and improve: Technical procedures and runbooks Known error records and troubleshooting guides Service and platform documentation Ensure documentation remains current as environments and services evolve Contribute to the ongoing improvement of service desk tooling, standards, and ways of working Represent Managed Services during project handovers and service transition, ensuring operational readiness Qualification, skills, and experience Proven experience operating as a senior or 3rd Line Engineer within a Managed Services environment Strong experience with Microsoft technologies, such as: Microsoft 365 (Exchange, Teams, SharePoint, Entra ID, Intune) Windows Server and Active Directory Azure (core services, identity, networking basics) Solid understanding of: Endpoint and device management Networking fundamentals (DNS, DHCP, TCP/IP, VPNs) Security principles and best practices Experience working with ITSM tooling (e.g. ConnectWise Manage) and ITIL-aligned processes Fluent spoken English with very good writing skills (e.g. wiring technical documentation) About the person Professional and calm demeanour Comfortable taking ownership of complex issues from investigation through to resolution and prevention A natural problem-solver who can think independently and critically rather than relying solely on runbooks Confident engaging directly with customers and internal stakeholders Passionate about innovation and improving services, not just fixing tickets Excellent communicator, both verbally and in writing Patient, approachable and respectful; ability to support colleagues and help with their professional development as well as build strong professional relationships with colleagues across the business Methodical with strong analytical and problem-solving skills High sense of urgency and accountability What we offer in return Basic salary plus bonus Sponsored development supported by industry training and certifications Incentives for passing Microsoft certifications Company pension scheme Employee Assistance Programme (wellbeing, physical, financial) Private medical insurance Income protection insurance 33 days holidays (including 8 days of bank holidays)
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: London, UK or Lisbon, Portugal or Kuala Lumpur, Malasia Role Summary The Infrastructure Services Analyst is a foundational execution role within Cloudflare's Integrated Hardware Systems team, supporting the delivery of outsourced data center and infrastructure services that enable global hardware deployments at scale. This role focuses on day-to-day service execution, delivery tracking, and operational follow through across Cloudflare's data center footprint. The analyst works closely with internal cross functional partners and external service providers to identify risks, track performance, and ensure services are delivered reliably and consistently. Role Responsibilities Support the execution and oversight of outsourced data center and infrastructure services supporting hardware deployment and lifecycle operations. Track service delivery related to rack installation, deployment support, remote hands, and in data center activities, ensuring work is completed to defined expectations. Identify delivery risks, service, and recurring issues, escalating concerns and supporting resolution as needed. Analyze service performance, deployment trends, and vendor metrics to support operational insight and reporting. Maintain dashboards, trackers, and recurring operational reports used to monitor execution and service health. Support service reviews, readiness assessments, and onboarding activities for new sites and deployment waves. Serve as an operational liaison between Integrated Hardware Systems, Infrastructure Operations, Engineering, Procurement, and external service vendors to ensure clarity on responsibilities, handoffs, and escalation paths. Role Requirements (Must Have Skills) Experience supporting infrastructure operations, data center services, or hardware deployment activities. Familiarity with data center environments, rack level hardware, or infrastructure build out processes. Strong analytical skills with experience using spreadsheets, dashboards, or trackers to monitor execution and performance. Comfort working with operational metrics, SLAs, and service indicators. Clear written and verbal communication skills, with the ability to coordinate across teams and with external vendors. Strong sense of ownership, follow through, and accountability in execution heavy environments. Ability to operate effectively in fast moving, operationally complex settings. Nice to Have Skills Experience working with outsourced service providers or vendor managed operational models. Exposure to large scale infrastructure deployments or global data center operations. Familiarity with service reviews, vendor evaluations, or commercial performance tracking. What Makes Cloudflare Special? We're not just a highly ambitious, large scale technology company. We're a highly ambitious, large scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost. Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e mail at or via mail at 101 Townsend St. San Francisco, CA 94107.
Apr 18, 2026
Full time
At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: London, UK or Lisbon, Portugal or Kuala Lumpur, Malasia Role Summary The Infrastructure Services Analyst is a foundational execution role within Cloudflare's Integrated Hardware Systems team, supporting the delivery of outsourced data center and infrastructure services that enable global hardware deployments at scale. This role focuses on day-to-day service execution, delivery tracking, and operational follow through across Cloudflare's data center footprint. The analyst works closely with internal cross functional partners and external service providers to identify risks, track performance, and ensure services are delivered reliably and consistently. Role Responsibilities Support the execution and oversight of outsourced data center and infrastructure services supporting hardware deployment and lifecycle operations. Track service delivery related to rack installation, deployment support, remote hands, and in data center activities, ensuring work is completed to defined expectations. Identify delivery risks, service, and recurring issues, escalating concerns and supporting resolution as needed. Analyze service performance, deployment trends, and vendor metrics to support operational insight and reporting. Maintain dashboards, trackers, and recurring operational reports used to monitor execution and service health. Support service reviews, readiness assessments, and onboarding activities for new sites and deployment waves. Serve as an operational liaison between Integrated Hardware Systems, Infrastructure Operations, Engineering, Procurement, and external service vendors to ensure clarity on responsibilities, handoffs, and escalation paths. Role Requirements (Must Have Skills) Experience supporting infrastructure operations, data center services, or hardware deployment activities. Familiarity with data center environments, rack level hardware, or infrastructure build out processes. Strong analytical skills with experience using spreadsheets, dashboards, or trackers to monitor execution and performance. Comfort working with operational metrics, SLAs, and service indicators. Clear written and verbal communication skills, with the ability to coordinate across teams and with external vendors. Strong sense of ownership, follow through, and accountability in execution heavy environments. Ability to operate effectively in fast moving, operationally complex settings. Nice to Have Skills Experience working with outsourced service providers or vendor managed operational models. Exposure to large scale infrastructure deployments or global data center operations. Familiarity with service reviews, vendor evaluations, or commercial performance tracking. What Makes Cloudflare Special? We're not just a highly ambitious, large scale technology company. We're a highly ambitious, large scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost. Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e mail at or via mail at 101 Townsend St. San Francisco, CA 94107.
We are looking for a Junior IT Support Engineer to join our Corporate IT Technical Support team in Maidenhead UK. This role is hybrid, with your primary location being our Maidenhead office and flexibility to work from home Responsibilities Act as the first point of contact for our employees to enable their digital work life. Perform initial triage of tickets, resolve issues, qualify and elevate Incidents and Service Requests. Troubleshoot and resolve client technology issues and execute local/regional projects as part of global programs (e.g., deployment of new hardware and software). Install and provide high-quality equipment (high-performance notebooks, MacBooks, etc.) for modern workplaces. Understand employee needs and support IT training activities. Support local events and manage digital collaboration tools and meeting room equipment. Maintain accurate stock records, prepare asset requests, and manage disposals. Identify opportunities for improvement and collaborate with distributed IT teams. Depending on your interests, lead or participate in IT projects for continuous improvement. What will help you succeed Your profile Completed IT education or final-year student in Computer Science. Fluent in English (written and spoken). Strong knowledge of Microsoft environments (Windows OS, M365, Active Directory, Group Policy, etc.). Familiarity with macOS as a regular user. Ability to troubleshoot and accurately diagnose IT-related issues (hardware and software). Understanding of cloud platforms (Microsoft 365, Azure) and collaboration tools (Teams, Zoom, Slack, SharePoint). Basic knowledge of cybersecurity principles.Familiarity with networking concepts (TCP/IP, UDP, DNS, DHCP, VPN). ITIL Foundation Certification or knowledge of ITIL concepts is a plus. Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace.
Apr 17, 2026
Full time
We are looking for a Junior IT Support Engineer to join our Corporate IT Technical Support team in Maidenhead UK. This role is hybrid, with your primary location being our Maidenhead office and flexibility to work from home Responsibilities Act as the first point of contact for our employees to enable their digital work life. Perform initial triage of tickets, resolve issues, qualify and elevate Incidents and Service Requests. Troubleshoot and resolve client technology issues and execute local/regional projects as part of global programs (e.g., deployment of new hardware and software). Install and provide high-quality equipment (high-performance notebooks, MacBooks, etc.) for modern workplaces. Understand employee needs and support IT training activities. Support local events and manage digital collaboration tools and meeting room equipment. Maintain accurate stock records, prepare asset requests, and manage disposals. Identify opportunities for improvement and collaborate with distributed IT teams. Depending on your interests, lead or participate in IT projects for continuous improvement. What will help you succeed Your profile Completed IT education or final-year student in Computer Science. Fluent in English (written and spoken). Strong knowledge of Microsoft environments (Windows OS, M365, Active Directory, Group Policy, etc.). Familiarity with macOS as a regular user. Ability to troubleshoot and accurately diagnose IT-related issues (hardware and software). Understanding of cloud platforms (Microsoft 365, Azure) and collaboration tools (Teams, Zoom, Slack, SharePoint). Basic knowledge of cybersecurity principles.Familiarity with networking concepts (TCP/IP, UDP, DNS, DHCP, VPN). ITIL Foundation Certification or knowledge of ITIL concepts is a plus. Why you will love being a Dynatracer Dynatrace is a leader in unified observability and security. We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. The Dynatrace platform uses cutting-edge technologies, including our own Davis hypermodal AI, to help our customers modernize and automate cloud operations, deliver software faster and more securely, and enable flawless digital experiences. Over 50% of the Fortune 100 companies are current customers of Dynatrace.
1st/2nd Line Support Engineer Location: AldershotSalary: £25,000-£28,000 per annum Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment. Key Responsibilities Deliver IT support to a variety of clients Provide both remote and onsite troubleshooting and fault resolution Install, configure and maintain Windows desktops, servers and applications Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams) Manage Active Directory, Group Policy, user provisioning and permissions Diagnose and resolve hardware, software and basic network issues Maintain accurate documentation and update ticketing systems Ensure support tickets are managed in line with agreed SLAsCommunicate effectively with clients, providing clear updates and managing expectations Assist with project work including migrations, upgrades and new deployments Required Skills & Experience 1+ years' experience in an IT support role (MSP experience highly desirable) Strong knowledge of: Windows 10/11 Windows Server (2016/2019/2022) Active Directory & Group Policy Microsoft 365 administration Good understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience troubleshooting end-user hardware and peripherals Strong customer service and communication skills Ability to prioritise workload and manage multiple support requests Full UK driving licence and access to own vehicle
Apr 17, 2026
Full time
1st/2nd Line Support Engineer Location: AldershotSalary: £25,000-£28,000 per annum Our client, a well-established MSP based near Aldershot, is seeking an experienced IT Support Engineer to join their team. Supporting a diverse client base across the Education sector and local SMEs, this role offers excellent variety, responsibility, and the opportunity to work across multiple technologies and environments. This is an excellent opportunity for a technically capable engineer who enjoys working in a client-facing MSP environment. Key Responsibilities Deliver IT support to a variety of clients Provide both remote and onsite troubleshooting and fault resolution Install, configure and maintain Windows desktops, servers and applications Administer and support Microsoft 365 environments (Exchange, SharePoint, Teams) Manage Active Directory, Group Policy, user provisioning and permissions Diagnose and resolve hardware, software and basic network issues Maintain accurate documentation and update ticketing systems Ensure support tickets are managed in line with agreed SLAsCommunicate effectively with clients, providing clear updates and managing expectations Assist with project work including migrations, upgrades and new deployments Required Skills & Experience 1+ years' experience in an IT support role (MSP experience highly desirable) Strong knowledge of: Windows 10/11 Windows Server (2016/2019/2022) Active Directory & Group Policy Microsoft 365 administration Good understanding of networking fundamentals (TCP/IP, DNS, DHCP) Experience troubleshooting end-user hardware and peripherals Strong customer service and communication skills Ability to prioritise workload and manage multiple support requests Full UK driving licence and access to own vehicle
Role Overview We areseekinga proactive and skilled Technical Support Engineer with a background in software development or strong software knowledge to join our team in Bracknell. This is a fully office-based role supporting our hospitality technology products, includingdigitalsignage, background music (BGM),and Guest Room Management Systems (GRMS). You will work closely with the Software Development team and the installation team responsible for deploying systems in hotels.,You willbe responsible forinvestigating and resolving issues across our platforms,whilesupporting our in-houseConqora product suite deployed within client environments.The role also involves hardware configuration whenrequired. You will support client systems remotely from the office, ensuring issues are resolved efficiently whilemaintaining a high standard of service. Key Responsibilities Manage and prioritise client support tickets via the ticketing system, ensuring timely resolution across our products and services Troubleshoot issues across digital signage, BGM, and GRMS systemsandotherrelated technologies Investigate software issues using logs, system tools, and debugging techniques Resolve issues remotely, escalating more complex problems when required Work closely with the Software Development team on Conqora-related services Support and maintain client environments where our solutions are deployed Communicate clearly with clients and internal stakeholders, providing updates and managing expectations Document solutions, known issues, and troubleshooting processes Contribute to improving system reliability and support processes Key Skills & Experience Background in software development or strong understanding of software systems Experience in a technical or application support role Strong troubleshooting and analytical skills Ability to interpret logs, errors, and system behaviour Understanding of system integrations, APIs, or software environments Confident communicator, comfortable working with both technical and non-technical stakeholders Experience supporting client-facing environments Experience supporting hospitality or similar technology environments Knowledge of networking fundamentals (IP, DNS, etc.) Familiarity with ticketing or support systems Exposure to cloud or hosted environments Personal Attributes Confident and professional when engaging with clients and stakeholders at all levels Strong interpersonal and communication skills Able to explain technical issues in a clear and practical way Proactive, organised, and able to manage multiple priorities Calm and effective in a fast-paced environment Detail-oriented with a strong problem-solving mindset Additional Information Location: Bracknell office Working Pattern: Full-time, office-based Client-facing role delivered remotely from the office, supporting deployed solutions About the Role This is an exciting opportunity to work on new technologies, be a valued team member, and develop your skills within an ever-expanding tech company that currently operates across the UK and Europe, with plans for further global growth. Eligibility Please note that we can only consider candidates who have the legal right to work in the UK. Unfortunately, sponsorship is not available for this role. Competitive salary 30 days holiday (including Bank Holidays) Pension scheme Employee Assistance Programme & Life & leadership Coaching Training and development opportunities Free on-site parking, when available Opportunity to join a growing global technology company Bright Exchange Perks & Discounts Bracknell BID Perks & Discounts
Apr 17, 2026
Full time
Role Overview We areseekinga proactive and skilled Technical Support Engineer with a background in software development or strong software knowledge to join our team in Bracknell. This is a fully office-based role supporting our hospitality technology products, includingdigitalsignage, background music (BGM),and Guest Room Management Systems (GRMS). You will work closely with the Software Development team and the installation team responsible for deploying systems in hotels.,You willbe responsible forinvestigating and resolving issues across our platforms,whilesupporting our in-houseConqora product suite deployed within client environments.The role also involves hardware configuration whenrequired. You will support client systems remotely from the office, ensuring issues are resolved efficiently whilemaintaining a high standard of service. Key Responsibilities Manage and prioritise client support tickets via the ticketing system, ensuring timely resolution across our products and services Troubleshoot issues across digital signage, BGM, and GRMS systemsandotherrelated technologies Investigate software issues using logs, system tools, and debugging techniques Resolve issues remotely, escalating more complex problems when required Work closely with the Software Development team on Conqora-related services Support and maintain client environments where our solutions are deployed Communicate clearly with clients and internal stakeholders, providing updates and managing expectations Document solutions, known issues, and troubleshooting processes Contribute to improving system reliability and support processes Key Skills & Experience Background in software development or strong understanding of software systems Experience in a technical or application support role Strong troubleshooting and analytical skills Ability to interpret logs, errors, and system behaviour Understanding of system integrations, APIs, or software environments Confident communicator, comfortable working with both technical and non-technical stakeholders Experience supporting client-facing environments Experience supporting hospitality or similar technology environments Knowledge of networking fundamentals (IP, DNS, etc.) Familiarity with ticketing or support systems Exposure to cloud or hosted environments Personal Attributes Confident and professional when engaging with clients and stakeholders at all levels Strong interpersonal and communication skills Able to explain technical issues in a clear and practical way Proactive, organised, and able to manage multiple priorities Calm and effective in a fast-paced environment Detail-oriented with a strong problem-solving mindset Additional Information Location: Bracknell office Working Pattern: Full-time, office-based Client-facing role delivered remotely from the office, supporting deployed solutions About the Role This is an exciting opportunity to work on new technologies, be a valued team member, and develop your skills within an ever-expanding tech company that currently operates across the UK and Europe, with plans for further global growth. Eligibility Please note that we can only consider candidates who have the legal right to work in the UK. Unfortunately, sponsorship is not available for this role. Competitive salary 30 days holiday (including Bank Holidays) Pension scheme Employee Assistance Programme & Life & leadership Coaching Training and development opportunities Free on-site parking, when available Opportunity to join a growing global technology company Bright Exchange Perks & Discounts Bracknell BID Perks & Discounts
We have a current opportunity for a Trading Floor Desktop Support Engineer on a permanent basis. The position will be based in London. For further information about this position please apply. Provide L1/L2 desktop and application support to traders and other front office users Responsibilities Troubleshoot issues related to Windows 11, O365, Outlook, network connectivity and hardware Support and maintain trading turrets, dealer boards, and voice systems Rapidly troubleshoot Excel pricing sheets, including broken formulas, incorrect references, or data link issues Assist with market data add ins (Bloomberg API, ICE, CME add ins) Manage incident tickets and escape where appropriate Perform desktop builds, upgrades, and deployments using enterprise tools Support trading floor moves, device rollout projects, and hardware refresh plans Work closely with infrastructure, network, app support, and dev engineering teams Participate in shift patterns or on call rotations as needed Ability to create clear KB documentation Qualifications 2-5+ years' desktop or trade floor support experience Strong understanding of Windows OS, Active Directory, Microsoft 365 Advanced Excel debugging including formula tracing, named ranges, dependency checking Ability to communicate effectively with front office users Experience in a financial services or fast paced trading environment Basic understanding of ITIL processes Familiarity with Excel-based pricing models used in front office teams Turret / voice trading systems (Cloud9) SCCM/Intune PowerShell scripting Basic networking (DHCP, DNS, VLANs) Understanding of equities, FX, fixed income, or derivatives workflows ITIL Foundation SQL query building basic level To find out more about Huxley, please visit Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC387148 England and Wales
Apr 17, 2026
Full time
We have a current opportunity for a Trading Floor Desktop Support Engineer on a permanent basis. The position will be based in London. For further information about this position please apply. Provide L1/L2 desktop and application support to traders and other front office users Responsibilities Troubleshoot issues related to Windows 11, O365, Outlook, network connectivity and hardware Support and maintain trading turrets, dealer boards, and voice systems Rapidly troubleshoot Excel pricing sheets, including broken formulas, incorrect references, or data link issues Assist with market data add ins (Bloomberg API, ICE, CME add ins) Manage incident tickets and escape where appropriate Perform desktop builds, upgrades, and deployments using enterprise tools Support trading floor moves, device rollout projects, and hardware refresh plans Work closely with infrastructure, network, app support, and dev engineering teams Participate in shift patterns or on call rotations as needed Ability to create clear KB documentation Qualifications 2-5+ years' desktop or trade floor support experience Strong understanding of Windows OS, Active Directory, Microsoft 365 Advanced Excel debugging including formula tracing, named ranges, dependency checking Ability to communicate effectively with front office users Experience in a financial services or fast paced trading environment Basic understanding of ITIL processes Familiarity with Excel-based pricing models used in front office teams Turret / voice trading systems (Cloud9) SCCM/Intune PowerShell scripting Basic networking (DHCP, DNS, VLANs) Understanding of equities, FX, fixed income, or derivatives workflows ITIL Foundation SQL query building basic level To find out more about Huxley, please visit Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC387148 England and Wales
Senior Manager, Solutions Engineering UKI Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Work Location: London Cloudflare's Solutions Engineering (SE) function is responsible for collaborating with clients from early stage ideation through to planning for production. Being much more than an expert solely in Cloudflare's services, our Solutions Engineers are expected to sit alongside our peers in our clients, and to contribute their energy, ideas and opinion on solving the hard problems we face in our industry today. Often this means deep work on the art of the possible (and sometimes being willing to put aside preconceptions on the impossible!). What you'll do As a Solutions Engineering Manager, you set the cadence of the team's communication, collaboration and culture. Supporting the personalised individual development plan for each team member, you will coach our UK & Ireland SE colleagues to excel across the sales and technical disciplines necessary to support a successful team. You will also work closely with our public sector clients by shadowing and improving your team's technical expertise to help develop good practice and ensure a high standard of customer success. Responsible for the hiring, on boarding, enablement and technical pre sales performance of the Public Sector Solutions Engineering team, you will be the focal point for coordinating the team's resources to have the greatest customer impact and to help provide guidance when specific assistance is required or to escalates early and to engage the correct resources at the right time. For this role, our Solutions Engineering team members focus on large clients for whom we are able to develop deep understanding and partnership to collaborate with. Building on a track record of success such as that demonstrated with recent projects with the NCSC (), this role has an emphasis on supporting our clients in both local and central government, blue light services and defence. Previous experience in supporting the public sector is beneficial, however not mandatory. To aid your team, you will work closely with cross functional teams at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organisation as you seek out and advise your team on how to create scalable solutions for your customer's needs. Who we are The problems that our clients face are both diverse and unique - which is reflected in how we think about our Solution Engineering team. Building on the benefit of the hive mind, our SE team is made up of individuals from a wide range of backgrounds - from end customers to other vendors, Financial Consulting to Product Management, Customer Support to Software Engineering. In short, if we are to solve complex problems we need a diverse, curious and collaborative team. Cloudflare's mission is one which is both simple and timeless, to help build a better Internet. This requires a broad set of services and associated knowledge of Internet performance and security technology. We recognise many of our team usually join us with one or two core domains of expertise, however key to success is the curiosity to maintain and develop new knowledge which is essential to keeping up with the high rate of product innovation at Cloudflare. In our aim to support your success, all the resources and training required to build a custom personal development plan to be effective for the role, will be provided. As mentioned, the emphasis on working with public sector clients would benefit from having previously held Security Clearance (SC) status, however this is not mandatory, however candidates will be asked to go through SC vetting as part of the role. Examples of desirable skills, knowledge and experience Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology. Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy to understand terms, and you like coaching and teaching. Requirements Demonstrable experience in coaching, leadership skills or team management. Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios. Proven track record of successfully partnering with account executives and customer success teams to deliver Cloudflare solutions to customers. Inter Team Goals Cultivate cross SE team/office coordination, keep us all connected as one team. Facilitate knowledge transfer between SE teams. Ensure the team learns from the great ideas of single team members. Ensure mistakes are not repeated within the team. Develop strong relationships outside of SE organisation to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc). Maintain strong communication with Account Executives and Customer Success leads. Intra Team Goals Keep the pulse of the team: who is happy, productive, performing. Know each member's strengths and how they would each like to develop. Exemplify and cultivate positive culture traits. Provide support and confidence to team members. Cultivate a very open communication environment. Criticism is welcome and appreciated. Maintain a culture of independence amongst team members while offering advice to team members on how to improve. Personal Goals Operate as a highly performing individual contributor. Maintain trust and respect from the team. Ability to handle any call, from any customer. Responsibilities Report on individual SE strengths and weaknesses and support performance management to achieve high standards of success Conduct 1:1's with team members. Act as a point of escalation for team issues, escalates issues that can't be solved in the team. Recruit, interview, and on board new team members. What Makes Cloudflare Special? We're not just a highly ambitious, large scale technology company. We're a highly ambitious, large scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost. Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer . click apply for full job details
Apr 17, 2026
Full time
Senior Manager, Solutions Engineering UKI Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. At Cloudflare, we're not looking for people who wait for a polished roadmap; we're looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you're the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you'll fit right in. Work Location: London Cloudflare's Solutions Engineering (SE) function is responsible for collaborating with clients from early stage ideation through to planning for production. Being much more than an expert solely in Cloudflare's services, our Solutions Engineers are expected to sit alongside our peers in our clients, and to contribute their energy, ideas and opinion on solving the hard problems we face in our industry today. Often this means deep work on the art of the possible (and sometimes being willing to put aside preconceptions on the impossible!). What you'll do As a Solutions Engineering Manager, you set the cadence of the team's communication, collaboration and culture. Supporting the personalised individual development plan for each team member, you will coach our UK & Ireland SE colleagues to excel across the sales and technical disciplines necessary to support a successful team. You will also work closely with our public sector clients by shadowing and improving your team's technical expertise to help develop good practice and ensure a high standard of customer success. Responsible for the hiring, on boarding, enablement and technical pre sales performance of the Public Sector Solutions Engineering team, you will be the focal point for coordinating the team's resources to have the greatest customer impact and to help provide guidance when specific assistance is required or to escalates early and to engage the correct resources at the right time. For this role, our Solutions Engineering team members focus on large clients for whom we are able to develop deep understanding and partnership to collaborate with. Building on a track record of success such as that demonstrated with recent projects with the NCSC (), this role has an emphasis on supporting our clients in both local and central government, blue light services and defence. Previous experience in supporting the public sector is beneficial, however not mandatory. To aid your team, you will work closely with cross functional teams at Cloudflare, from Sales and Product, through to Engineering and Customer Support. Your goal of customer success should drive you through the entire organisation as you seek out and advise your team on how to create scalable solutions for your customer's needs. Who we are The problems that our clients face are both diverse and unique - which is reflected in how we think about our Solution Engineering team. Building on the benefit of the hive mind, our SE team is made up of individuals from a wide range of backgrounds - from end customers to other vendors, Financial Consulting to Product Management, Customer Support to Software Engineering. In short, if we are to solve complex problems we need a diverse, curious and collaborative team. Cloudflare's mission is one which is both simple and timeless, to help build a better Internet. This requires a broad set of services and associated knowledge of Internet performance and security technology. We recognise many of our team usually join us with one or two core domains of expertise, however key to success is the curiosity to maintain and develop new knowledge which is essential to keeping up with the high rate of product innovation at Cloudflare. In our aim to support your success, all the resources and training required to build a custom personal development plan to be effective for the role, will be provided. As mentioned, the emphasis on working with public sector clients would benefit from having previously held Security Clearance (SC) status, however this is not mandatory, however candidates will be asked to go through SC vetting as part of the role. Examples of desirable skills, knowledge and experience Our Solutions Engineers come from a wide range of backgrounds: financial consulting, engineering, software development, product management, customer support & project delivery. We're serious about building a diverse team. When hiring we look for diversity of experience combined with genuine curiosity for our technology. Ultimately, you are passionate about technology, have the ability to explain complex technical concepts in easy to understand terms, and you like coaching and teaching. Requirements Demonstrable experience in coaching, leadership skills or team management. Demonstrable experience in understanding and solving escalations, team issues or other management related scenarios. Proven track record of successfully partnering with account executives and customer success teams to deliver Cloudflare solutions to customers. Inter Team Goals Cultivate cross SE team/office coordination, keep us all connected as one team. Facilitate knowledge transfer between SE teams. Ensure the team learns from the great ideas of single team members. Ensure mistakes are not repeated within the team. Develop strong relationships outside of SE organisation to aid in escalation of issues (product/support/engineering/special projects/marketing/legal/etc). Maintain strong communication with Account Executives and Customer Success leads. Intra Team Goals Keep the pulse of the team: who is happy, productive, performing. Know each member's strengths and how they would each like to develop. Exemplify and cultivate positive culture traits. Provide support and confidence to team members. Cultivate a very open communication environment. Criticism is welcome and appreciated. Maintain a culture of independence amongst team members while offering advice to team members on how to improve. Personal Goals Operate as a highly performing individual contributor. Maintain trust and respect from the team. Ability to handle any call, from any customer. Responsibilities Report on individual SE strengths and weaknesses and support performance management to achieve high standards of success Conduct 1:1's with team members. Act as a point of escalation for team issues, escalates issues that can't be solved in the team. Recruit, interview, and on board new team members. What Makes Cloudflare Special? We're not just a highly ambitious, large scale technology company. We're a highly ambitious, large scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers-at no cost. Athenian Project In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer . click apply for full job details
Shape the future of our cloud and IT infrastructure Location: Crowborough with hybrid workingAt Servomex, our colleagues are at the heart of our mission and we are excited to be looking for an experienced Senior Cloud & Infrastructure Engineer to play a key role in designing, delivering and supporting secure, resilient, and modern IT services across our organisation.This is a hands-on technical role with real influence. You'll take ownership of our Azure and Microsoft 365 platforms, contribute to cloud and infrastructure strategy, and ensure services are reliable, secure and aligned with business goals. Alongside delivery, you'll mentor colleagues, promote best practice, and help drive continual improvement across our IT environments.If you enjoy combining deep technical expertise with problem-solving, collaboration and service ownership, this could be an excellent next step. Base salary range - up to £65,000 Location - Crowborough, East Sussex Hybrid - three days onsite Permanent eligibility to work in the UK - no sponsorship available Key responsibilities include: Own and manage Azure and Microsoft 365 environments, ensuring security, resilience, governance, and cost visibility Design, build, and support cloud, hybrid, and on-premise infrastructure solutions aligned to business needs and best practices Act as technical owner for key platforms and services, making day-to-day technical decisions within agreed governance frameworks Implement and maintain identity and access management using Entra ID, Conditional Access, MFA, and RBAC Administer and optimize Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Intune Lead and support legacy system modernization and cloud migrations Maintain and improve backup, disaster recovery, and business continuity solutions Monitor platform health, performance, and capacity, taking proactive action to reduce risk Own endpoint and device management, including build standards and compliance Act as a Level 2/3 escalation point for complex incidents and root cause analysis Work closely with internal stakeholders, suppliers, and partners What we're looking for: Strong hands on experience with Azure and Microsoft 365 administration in a production environment Solid knowledge of Entra ID / Azure AD, Active Directory, Group Policy, identity governance, and security controls Experience supporting hybrid infrastructure operations, including: Virtualisation (VMware vSphere / ESXi) Backup and disaster recovery Core networking (TCP/IP, DNS, DHCP, LAN, firewalls) Proven experience operating and securing live services, with a focus on stability, resilience, and risk reduction Confident acting as a Level 2/3 escalation point, owning incidents through to resolution Experience defining and maintaining technical standards, operating models, and documentation Comfortable working with third party suppliers and internal stakeholders to deliver reliable IT services Strong troubleshooting, communication, and ownership mindset within an ITIL aligned environment Nice to have: PowerShell or automation experience, exposure to Azure PaaS or serverless services, Veeam or VMware tooling, ServiceNow, SAP or Salesforce, and relevant Microsoft, VMware, or security focused certifications. Education / Qualifications: A relevant degree, diploma, apprenticeship, or equivalent practical experience in Information Technology, Computer Science, Infrastructure, Cloud, or a related discipline. A full job description will be provided during the interview process. Location: Crowborough, East Sussex Job Type: Full Time, Permanent, Hybrid. Work Schedule: Monday to Friday Basic salary range: up to £65,000 Servomex considers several factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Benefits: You'll enjoy a competitive package that includes a discretionary bonus , private medical, a pension plan, with up to 10.5% employer contribution, and 25 days' annual leave with the option to buy more , plus bank holidays and a company shutdown day. We also have an award-winning Wellbeing Programme and an excellent Talent Management Programme , life assurance, enhanced family friendly benefits, two volunteering days, a cycle to work scheme and more! Interview & Selection Process: We want you to feel confident that Servomex is the right place for you. Throughout the process, you'll have plenty of chances to ask questions and get a real sense of who we are, what we do and what your future here could look like. Friendly chat with our Talent Team Teams video interview with the hiring team On site interview, meet the team and tour of our facility We welcome and support candidates who may need reasonable adjustments during the recruitment process. You will have an opportunity to tell us about any adjustments you may need when you apply, and we will do our best to put these in place. We are also committed to making reasonable adjustments for employees wherever possible, so that everyone can perform their role to the best of their ability. Virtual Tour of Servomex, UK.At Servomex, we are united by a shared purpose: helping industry operate more sustainably, while safeguarding people and the planet. Founded over 74 years ago, we are recognised as the world's leading experts in gas analysis solutions and are proud to be part of the global Spectris Group.Our work spans a broad spectrum of industries, from enabling low-emission power generation and sustainable manufacturing, to supporting high-purity medical oxygen, enhancing facility safety, and advancing innovative research. A career at Servomex means contributing to initiatives that create cleaner air, healthier outcomes, and a more sustainable world.Equally important is our investment in our people. We are honoured to have received numerous global awards and accreditations, reflecting a culture that actively encourages colleagues to bring their whole selves to work. Our collaborative and inclusive environment values wellbeing, continuous learning, and personal growth at every stage of your career. Guided by our values Be True, Own It, and Aim High we empower our people to act with integrity, take ownership, and push boundaries as they build their future with us.Whether you are just starting your career, bringing established expertise, or looking to take the next step, you will find opportunities at Servomex to make a genuine impact. With a truly global footprint, our hubs and centres are located across the UK, US, Asia, Europe, and the Middle East, bringing together diverse talent, perspectives, and ideas from around the world.
Apr 16, 2026
Full time
Shape the future of our cloud and IT infrastructure Location: Crowborough with hybrid workingAt Servomex, our colleagues are at the heart of our mission and we are excited to be looking for an experienced Senior Cloud & Infrastructure Engineer to play a key role in designing, delivering and supporting secure, resilient, and modern IT services across our organisation.This is a hands-on technical role with real influence. You'll take ownership of our Azure and Microsoft 365 platforms, contribute to cloud and infrastructure strategy, and ensure services are reliable, secure and aligned with business goals. Alongside delivery, you'll mentor colleagues, promote best practice, and help drive continual improvement across our IT environments.If you enjoy combining deep technical expertise with problem-solving, collaboration and service ownership, this could be an excellent next step. Base salary range - up to £65,000 Location - Crowborough, East Sussex Hybrid - three days onsite Permanent eligibility to work in the UK - no sponsorship available Key responsibilities include: Own and manage Azure and Microsoft 365 environments, ensuring security, resilience, governance, and cost visibility Design, build, and support cloud, hybrid, and on-premise infrastructure solutions aligned to business needs and best practices Act as technical owner for key platforms and services, making day-to-day technical decisions within agreed governance frameworks Implement and maintain identity and access management using Entra ID, Conditional Access, MFA, and RBAC Administer and optimize Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Intune Lead and support legacy system modernization and cloud migrations Maintain and improve backup, disaster recovery, and business continuity solutions Monitor platform health, performance, and capacity, taking proactive action to reduce risk Own endpoint and device management, including build standards and compliance Act as a Level 2/3 escalation point for complex incidents and root cause analysis Work closely with internal stakeholders, suppliers, and partners What we're looking for: Strong hands on experience with Azure and Microsoft 365 administration in a production environment Solid knowledge of Entra ID / Azure AD, Active Directory, Group Policy, identity governance, and security controls Experience supporting hybrid infrastructure operations, including: Virtualisation (VMware vSphere / ESXi) Backup and disaster recovery Core networking (TCP/IP, DNS, DHCP, LAN, firewalls) Proven experience operating and securing live services, with a focus on stability, resilience, and risk reduction Confident acting as a Level 2/3 escalation point, owning incidents through to resolution Experience defining and maintaining technical standards, operating models, and documentation Comfortable working with third party suppliers and internal stakeholders to deliver reliable IT services Strong troubleshooting, communication, and ownership mindset within an ITIL aligned environment Nice to have: PowerShell or automation experience, exposure to Azure PaaS or serverless services, Veeam or VMware tooling, ServiceNow, SAP or Salesforce, and relevant Microsoft, VMware, or security focused certifications. Education / Qualifications: A relevant degree, diploma, apprenticeship, or equivalent practical experience in Information Technology, Computer Science, Infrastructure, Cloud, or a related discipline. A full job description will be provided during the interview process. Location: Crowborough, East Sussex Job Type: Full Time, Permanent, Hybrid. Work Schedule: Monday to Friday Basic salary range: up to £65,000 Servomex considers several factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Benefits: You'll enjoy a competitive package that includes a discretionary bonus , private medical, a pension plan, with up to 10.5% employer contribution, and 25 days' annual leave with the option to buy more , plus bank holidays and a company shutdown day. We also have an award-winning Wellbeing Programme and an excellent Talent Management Programme , life assurance, enhanced family friendly benefits, two volunteering days, a cycle to work scheme and more! Interview & Selection Process: We want you to feel confident that Servomex is the right place for you. Throughout the process, you'll have plenty of chances to ask questions and get a real sense of who we are, what we do and what your future here could look like. Friendly chat with our Talent Team Teams video interview with the hiring team On site interview, meet the team and tour of our facility We welcome and support candidates who may need reasonable adjustments during the recruitment process. You will have an opportunity to tell us about any adjustments you may need when you apply, and we will do our best to put these in place. We are also committed to making reasonable adjustments for employees wherever possible, so that everyone can perform their role to the best of their ability. Virtual Tour of Servomex, UK.At Servomex, we are united by a shared purpose: helping industry operate more sustainably, while safeguarding people and the planet. Founded over 74 years ago, we are recognised as the world's leading experts in gas analysis solutions and are proud to be part of the global Spectris Group.Our work spans a broad spectrum of industries, from enabling low-emission power generation and sustainable manufacturing, to supporting high-purity medical oxygen, enhancing facility safety, and advancing innovative research. A career at Servomex means contributing to initiatives that create cleaner air, healthier outcomes, and a more sustainable world.Equally important is our investment in our people. We are honoured to have received numerous global awards and accreditations, reflecting a culture that actively encourages colleagues to bring their whole selves to work. Our collaborative and inclusive environment values wellbeing, continuous learning, and personal growth at every stage of your career. Guided by our values Be True, Own It, and Aim High we empower our people to act with integrity, take ownership, and push boundaries as they build their future with us.Whether you are just starting your career, bringing established expertise, or looking to take the next step, you will find opportunities at Servomex to make a genuine impact. With a truly global footprint, our hubs and centres are located across the UK, US, Asia, Europe, and the Middle East, bringing together diverse talent, perspectives, and ideas from around the world.
Computer Futures / SThree Group
Wolverhampton, Staffordshire
Senior IT Support Analyst - Detailed Job Description Location: UK (occasional travel required) Clearance: Must be eligible for SC Clearance (UK nationals only) Employment Type: Permanent Environment: Highly regulated engineering / technical sector Role Overview The Senior IT Support Analyst will play a key role in delivering advanced technical support across a secure, highly regulated engineering environment. The role focuses on the security, resilience, and operational stability of IT systems, supported by strong expertise in infrastructure, Microsoft technologies, virtualisation, and cybersecurity best practice. You will be part of a dedicated IT function responsible for maintaining critical business systems, ensuring compliance with regulatory frameworks, and supporting ongoing improvement projects across the organisation's technical landscape. Key Responsibilities Technical Support & Operations Provide advanced support for hardware, software, networking, and security incidents. Investigate, diagnose, and resolve complex technical issues across server, desktop, and infrastructure environments. Deliver high-level support to internal users and ensure service continuity. Infrastructure & Systems Administration Administer and maintain Windows Server environments (). Manage Active Directory, Group Policy, and Entra ID. Support and administer Privileged Access Management (PAM) and Role-Based Access Control (RBAC). Maintain and optimise Microsoft 365 services, including Exchange Online, Teams, and Purview. Support VMware vSphere and VMware Horizon VDI platforms. Security, Governance & Compliance Ensure systems adhere to organisational security policies and regulatory standards. Support compliance with cybersecurity frameworks such as ISO 27001, Cyber Essentials Plus, and CAF 2.0. Deploy, monitor, and maintain endpoint security solutions. Contribute to audit readiness and documentation requirements. Backup, Recovery & Resilience Support backup and disaster recovery procedures to maintain system continuity. Assist in testing, validating, and maintaining DR plans and tooling. Networking Support Assist with troubleshooting network issues including TCP/IP, DNS, DHCP, and connectivity problems. Collaborate with network specialists to resolve escalated issues. Project Delivery & Continuous Improvement Participate in or lead IT projects aimed at system upgrades, security enhancements, and process improvements. Contribute to technology roadmaps, system enhancements, and infrastructure evolution. Maintain accurate technical documentation, asset inventories, and configuration records. Additional Duties Provide occasional out-of-hours support for maintenance windows or critical tasks. Travel to satellite UK office locations when required. Essential Skills & Experience Strong 2nd line experience with exposure to 3rd line responsibilities in enterprise environments. Advanced knowledge of Windows Server, Active Directory, Entra ID, and Microsoft 365. Experience supporting VMware vSphere and Horizon VDI. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP). Familiarity with backup solutions and business continuity processes. Awareness of IT security principles and governance frameworks. Excellent analytical and technical troubleshooting skills. Experience supporting Autodesk products. Full UK driving licence. Must be a UK national due to security clearance requirements. Desirable Skills Exposure to Azure or AWS cloud environments. Experience with endpoint management tools such as Intune. Knowledge of alternative hypervisors (Nutanix AHV, Hyper V). Experience with disaster recovery planning and testing. Familiarity with SAP S/4HANA. Personal Attributes Strong technical curiosity and willingness to learn. Methodical, structured, and security focused in approach. Able to translate complex technical issues to non technical users. Comfortable working independently and taking ownership of outcomes. Effective communicator with strong stakeholder management abilities. Self starter with high attention to detail and excellent documentation habits. Demonstrates integrity, professionalism, and a collaborative working style.
Apr 16, 2026
Full time
Senior IT Support Analyst - Detailed Job Description Location: UK (occasional travel required) Clearance: Must be eligible for SC Clearance (UK nationals only) Employment Type: Permanent Environment: Highly regulated engineering / technical sector Role Overview The Senior IT Support Analyst will play a key role in delivering advanced technical support across a secure, highly regulated engineering environment. The role focuses on the security, resilience, and operational stability of IT systems, supported by strong expertise in infrastructure, Microsoft technologies, virtualisation, and cybersecurity best practice. You will be part of a dedicated IT function responsible for maintaining critical business systems, ensuring compliance with regulatory frameworks, and supporting ongoing improvement projects across the organisation's technical landscape. Key Responsibilities Technical Support & Operations Provide advanced support for hardware, software, networking, and security incidents. Investigate, diagnose, and resolve complex technical issues across server, desktop, and infrastructure environments. Deliver high-level support to internal users and ensure service continuity. Infrastructure & Systems Administration Administer and maintain Windows Server environments (). Manage Active Directory, Group Policy, and Entra ID. Support and administer Privileged Access Management (PAM) and Role-Based Access Control (RBAC). Maintain and optimise Microsoft 365 services, including Exchange Online, Teams, and Purview. Support VMware vSphere and VMware Horizon VDI platforms. Security, Governance & Compliance Ensure systems adhere to organisational security policies and regulatory standards. Support compliance with cybersecurity frameworks such as ISO 27001, Cyber Essentials Plus, and CAF 2.0. Deploy, monitor, and maintain endpoint security solutions. Contribute to audit readiness and documentation requirements. Backup, Recovery & Resilience Support backup and disaster recovery procedures to maintain system continuity. Assist in testing, validating, and maintaining DR plans and tooling. Networking Support Assist with troubleshooting network issues including TCP/IP, DNS, DHCP, and connectivity problems. Collaborate with network specialists to resolve escalated issues. Project Delivery & Continuous Improvement Participate in or lead IT projects aimed at system upgrades, security enhancements, and process improvements. Contribute to technology roadmaps, system enhancements, and infrastructure evolution. Maintain accurate technical documentation, asset inventories, and configuration records. Additional Duties Provide occasional out-of-hours support for maintenance windows or critical tasks. Travel to satellite UK office locations when required. Essential Skills & Experience Strong 2nd line experience with exposure to 3rd line responsibilities in enterprise environments. Advanced knowledge of Windows Server, Active Directory, Entra ID, and Microsoft 365. Experience supporting VMware vSphere and Horizon VDI. Good understanding of networking fundamentals (TCP/IP, DNS, DHCP). Familiarity with backup solutions and business continuity processes. Awareness of IT security principles and governance frameworks. Excellent analytical and technical troubleshooting skills. Experience supporting Autodesk products. Full UK driving licence. Must be a UK national due to security clearance requirements. Desirable Skills Exposure to Azure or AWS cloud environments. Experience with endpoint management tools such as Intune. Knowledge of alternative hypervisors (Nutanix AHV, Hyper V). Experience with disaster recovery planning and testing. Familiarity with SAP S/4HANA. Personal Attributes Strong technical curiosity and willingness to learn. Methodical, structured, and security focused in approach. Able to translate complex technical issues to non technical users. Comfortable working independently and taking ownership of outcomes. Effective communicator with strong stakeholder management abilities. Self starter with high attention to detail and excellent documentation habits. Demonstrates integrity, professionalism, and a collaborative working style.
