As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK At RSM, our consulting team brings together diverse advisory experts to deliver our six core solutions: business transformation, forensic, deal services, restructuring, finance function support, and risk and governance. Our solutions are designed to address the unique needs, challenges, and opportunities our clients face as they strive to achieve their aspirations and organisational goals. Whether it s supporting global expansion, developing acquisition strategies, facilitating private equity investments, or collaborating with boards to manage risk and governance, our consulting experts work as one cohesive team. We prioritise simplicity, providing data-driven insights, value-added assurance, and high-quality execution to empower our clients in building sustainable, future-fit businesses. It s an exciting time to join our consulting team, as we embark on ambitious growth plans that promise to create diverse career opportunities. We are committed to enhancing our six solutions, expanding and developing our team of expert consultants, embracing a digital-first approach, strengthening our global presence, and building strong client relationships. RSM s NetSuite Practice is a specialist UK-based cloud solutions provider that is part of the RSM UK group of companies. The company has been named NetSuite s EMEA Solution Provider Partner of The Year on multiple occasions. We aim to be the leading provider of business systems and digital consulting services to the mid-market. Our clients range from regional companies to international organisations. This is an exciting opportunity to join a rapidly growing organisation, as part of RSM Consulting s Commercial Team, the Presales Consultant will work closely with the wider commercial team to provide presales support to the sales process. The team is primarily responsible for the preparation and delivery of demonstrations, capturing customer requirements during alignment sessions with prospects, and liaising with the Professional Services team to formulate detailed Letters of Engagement (statements of work). You'll make an impact by: Supporting presales activity for prospective clients. Collaborating on solutions for potential sales opportunities. Building and delivering NetSuite presentations and demonstrations, deepening NetSuite knowledge as you progress with RSM. Communicating with clients to understand their business processes and requirements. Supporting the Commercial team to provide direction and knowledge in applying the technology/application to the client s business. Working with the Business Development and Account Management teams to create and deliver presentations that demonstrate authenticity, understanding of business process flows, and showcasing NetSuite s rich functionality. Developing long lasting and high-quality business relationships with clients by instilling trust and confidence. Working with the Business Development team to craft high quality bids and proposals. Working with the Account Management team to support enquiries and requests for additional functionality including creation of documentation and demonstrations. Supporting alignment sessions with prospects to scope their requirements, and enable the Business Development team to deliver accurate estimation for Letters of Engagement. Providing knowledge transfer to the delivery teams to ensure a smooth handover from sales to delivery. What we are looking for: Functional knowledge of NetSuite solutions. Affinity to both sales and technology functions. Excellent communication and presentation skills. Experience in delivering technology demonstrations to stakeholders. Capable of developing creative solutions to bespoke problems. Ability to multitask and prioritise. Excellent interpersonal skills. Attention to detail. Highly organised, self-motivated and able to work with minimal supervision. Able to work well under pressure and meet deadlines. Interest in sales / commercial processes. What we can offer you: We recognise that our people are our most important assets. That s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. Hybrid and Flexible working although travel to the Crewe office will be required weekly. 26 Days Holiday (with the option of purchasing additional day. Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP. Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team.
May 04, 2026
Full time
As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK At RSM, our consulting team brings together diverse advisory experts to deliver our six core solutions: business transformation, forensic, deal services, restructuring, finance function support, and risk and governance. Our solutions are designed to address the unique needs, challenges, and opportunities our clients face as they strive to achieve their aspirations and organisational goals. Whether it s supporting global expansion, developing acquisition strategies, facilitating private equity investments, or collaborating with boards to manage risk and governance, our consulting experts work as one cohesive team. We prioritise simplicity, providing data-driven insights, value-added assurance, and high-quality execution to empower our clients in building sustainable, future-fit businesses. It s an exciting time to join our consulting team, as we embark on ambitious growth plans that promise to create diverse career opportunities. We are committed to enhancing our six solutions, expanding and developing our team of expert consultants, embracing a digital-first approach, strengthening our global presence, and building strong client relationships. RSM s NetSuite Practice is a specialist UK-based cloud solutions provider that is part of the RSM UK group of companies. The company has been named NetSuite s EMEA Solution Provider Partner of The Year on multiple occasions. We aim to be the leading provider of business systems and digital consulting services to the mid-market. Our clients range from regional companies to international organisations. This is an exciting opportunity to join a rapidly growing organisation, as part of RSM Consulting s Commercial Team, the Presales Consultant will work closely with the wider commercial team to provide presales support to the sales process. The team is primarily responsible for the preparation and delivery of demonstrations, capturing customer requirements during alignment sessions with prospects, and liaising with the Professional Services team to formulate detailed Letters of Engagement (statements of work). You'll make an impact by: Supporting presales activity for prospective clients. Collaborating on solutions for potential sales opportunities. Building and delivering NetSuite presentations and demonstrations, deepening NetSuite knowledge as you progress with RSM. Communicating with clients to understand their business processes and requirements. Supporting the Commercial team to provide direction and knowledge in applying the technology/application to the client s business. Working with the Business Development and Account Management teams to create and deliver presentations that demonstrate authenticity, understanding of business process flows, and showcasing NetSuite s rich functionality. Developing long lasting and high-quality business relationships with clients by instilling trust and confidence. Working with the Business Development team to craft high quality bids and proposals. Working with the Account Management team to support enquiries and requests for additional functionality including creation of documentation and demonstrations. Supporting alignment sessions with prospects to scope their requirements, and enable the Business Development team to deliver accurate estimation for Letters of Engagement. Providing knowledge transfer to the delivery teams to ensure a smooth handover from sales to delivery. What we are looking for: Functional knowledge of NetSuite solutions. Affinity to both sales and technology functions. Excellent communication and presentation skills. Experience in delivering technology demonstrations to stakeholders. Capable of developing creative solutions to bespoke problems. Ability to multitask and prioritise. Excellent interpersonal skills. Attention to detail. Highly organised, self-motivated and able to work with minimal supervision. Able to work well under pressure and meet deadlines. Interest in sales / commercial processes. What we can offer you: We recognise that our people are our most important assets. That s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. Hybrid and Flexible working although travel to the Crewe office will be required weekly. 26 Days Holiday (with the option of purchasing additional day. Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP. Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team.
Senior / Principal Consultant - NetSuite As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK At RSM, our consulting team brings together diverse advisory experts to deliver our six core solutions: business transformation, forensic, deal services, restructuring, finance function support, and risk and governance. Our solutions are designed to address the unique needs, challenges, and opportunities our clients face as they strive to achieve their aspirations and organisational goals. Whether it s supporting global expansion, developing acquisition strategies, facilitating private equity investments, or collaborating with boards to manage risk and governance, our consulting experts work as one cohesive team. We prioritise simplicity, providing data-driven insights, value-added assurance, and high-quality execution to empower our clients in building sustainable, future-fit businesses. It s an exciting time to join our consulting team, as we embark on ambitious growth plans that promise to create diverse career opportunities. We are committed to enhancing our six solutions, expanding and developing our team of expert consultants, embracing a digital-first approach, strengthening our global presence, and building strong client relationships. You will make an impact by: Demonstrating ability to quickly add value on client engagements. Bringing deep business process knowledge to work with clients to identify and analyse their business requirements, developing innovative solutions that leverage NetSuite capabilities. Delivering high quality written deliverables as part of the project lifecycle, including business requirements, functional specifications, and test scripts. Configuring and troubleshooting NetSuite. Providing input to development of customisations, integrations, reports and data migration activities. Lead and support testing activities for each phase of the project lifecycle. What we are looking for: Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you! We value diverse experiences and perspectives. Here s what we re looking for in our ideal candidate: Experience in the implementation of NetSuite, Experience of working on, at least, 1 NetSuite full-life cycle implementation, AND Experience of planning and managing functional workstream(s) as a lead consultant or a workstream lead in a NetSuite implementation project, OR Sufficient experience working on ERP system support, with NetSuite system support experience. Strong business process skills in 2 of the following areas Record to Report (R2R), Procure to Pay (P2P) and Order to Cash (O2C), with a demonstrable understanding of bookkeeping and structural system setup. OpenAir / NetSuite SuiteProjects Pro experience is desirable. What we can offer you: We recognise that our people are our most important assets. That s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. Hybrid and Flexible working. 26 Days Holiday (with the option of purchasing additional days). Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP. Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team.
May 03, 2026
Full time
Senior / Principal Consultant - NetSuite As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK At RSM, our consulting team brings together diverse advisory experts to deliver our six core solutions: business transformation, forensic, deal services, restructuring, finance function support, and risk and governance. Our solutions are designed to address the unique needs, challenges, and opportunities our clients face as they strive to achieve their aspirations and organisational goals. Whether it s supporting global expansion, developing acquisition strategies, facilitating private equity investments, or collaborating with boards to manage risk and governance, our consulting experts work as one cohesive team. We prioritise simplicity, providing data-driven insights, value-added assurance, and high-quality execution to empower our clients in building sustainable, future-fit businesses. It s an exciting time to join our consulting team, as we embark on ambitious growth plans that promise to create diverse career opportunities. We are committed to enhancing our six solutions, expanding and developing our team of expert consultants, embracing a digital-first approach, strengthening our global presence, and building strong client relationships. You will make an impact by: Demonstrating ability to quickly add value on client engagements. Bringing deep business process knowledge to work with clients to identify and analyse their business requirements, developing innovative solutions that leverage NetSuite capabilities. Delivering high quality written deliverables as part of the project lifecycle, including business requirements, functional specifications, and test scripts. Configuring and troubleshooting NetSuite. Providing input to development of customisations, integrations, reports and data migration activities. Lead and support testing activities for each phase of the project lifecycle. What we are looking for: Are you someone who thrives on variety, loves learning new things, and enjoys connecting with people? If you can spot inefficiencies in everyday life and are passionate about making improvements, this role is perfect for you! We value diverse experiences and perspectives. Here s what we re looking for in our ideal candidate: Experience in the implementation of NetSuite, Experience of working on, at least, 1 NetSuite full-life cycle implementation, AND Experience of planning and managing functional workstream(s) as a lead consultant or a workstream lead in a NetSuite implementation project, OR Sufficient experience working on ERP system support, with NetSuite system support experience. Strong business process skills in 2 of the following areas Record to Report (R2R), Procure to Pay (P2P) and Order to Cash (O2C), with a demonstrable understanding of bookkeeping and structural system setup. OpenAir / NetSuite SuiteProjects Pro experience is desirable. What we can offer you: We recognise that our people are our most important assets. That s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. Hybrid and Flexible working. 26 Days Holiday (with the option of purchasing additional days). Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP. Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team.
We are seeking an experienced NetSuite Developer/Administrator to join our consultancy team and deliver high-quality solutions across a diverse portfolio of client projects. This role suits someone who thrives in a fast-paced, client-facing environment, enjoys variety, and can take ownership of technical delivery from discovery through to deployment. You will work across multiple industries, supporting implementations, optimising existing environments, and building scalable customisations using SuiteScript, SuiteFlow, and integration tools. The ideal candidate combines strong technical capability with excellent communication and stakeholder management skills. Key Responsibilities • Lead the design, development, and deployment of NetSuite customisations using SuiteScript 1.0/2.x, SuiteFlow, SuiteBuilder, and SuiteTalk. • Deliver end-to-end NetSuite implementations, enhancements, and optimisation projects across multiple clients. • Conduct requirements gathering, solution design, and technical documentation for client-driven projects. • Build and maintain integrations between NetSuite and third-party systems (RESTlets, APIs, middleware such as Celigo or Boomi). • Configure and administer NetSuite modules including Finance, CRM, Inventory, Projects, WMS, or other client-specific areas. • Develop saved searches, dashboards, KPIs, reports, and workflow automations. • Provide technical troubleshooting, performance tuning, and best-practice guidance. • Work closely with functional consultants, project managers, and client stakeholders to ensure successful delivery. • Support UAT, training, and post-deployment activities. • Contribute to internal knowledge sharing, reusable assets, and continuous improvement initiatives. Required Skills & Experience • 5+ years' hands-on NetSuite development and administration experience in a consultancy or multi-client environment. • Strong proficiency in SuiteScript 2.0, SuiteFlow, SuiteBuilder, SuiteTalk, and RESTlets. • Proven experience delivering customisations, integrations, and module configurations. • Solid understanding of NetSuite data structures, roles/permissions, and system architecture. • Experience working on multiple concurrent client projects with varying scopes and timelines. • Ability to translate business requirements into scalable technical solutions. • Strong communication skills and confidence working directly with clients. • Experience with middleware platforms (Celigo, Boomi, Mulesoft) is highly desirable. • NetSuite certifications (Administrator, SuiteFoundation, SuiteCloud Developer) are a plus.
May 03, 2026
Full time
We are seeking an experienced NetSuite Developer/Administrator to join our consultancy team and deliver high-quality solutions across a diverse portfolio of client projects. This role suits someone who thrives in a fast-paced, client-facing environment, enjoys variety, and can take ownership of technical delivery from discovery through to deployment. You will work across multiple industries, supporting implementations, optimising existing environments, and building scalable customisations using SuiteScript, SuiteFlow, and integration tools. The ideal candidate combines strong technical capability with excellent communication and stakeholder management skills. Key Responsibilities • Lead the design, development, and deployment of NetSuite customisations using SuiteScript 1.0/2.x, SuiteFlow, SuiteBuilder, and SuiteTalk. • Deliver end-to-end NetSuite implementations, enhancements, and optimisation projects across multiple clients. • Conduct requirements gathering, solution design, and technical documentation for client-driven projects. • Build and maintain integrations between NetSuite and third-party systems (RESTlets, APIs, middleware such as Celigo or Boomi). • Configure and administer NetSuite modules including Finance, CRM, Inventory, Projects, WMS, or other client-specific areas. • Develop saved searches, dashboards, KPIs, reports, and workflow automations. • Provide technical troubleshooting, performance tuning, and best-practice guidance. • Work closely with functional consultants, project managers, and client stakeholders to ensure successful delivery. • Support UAT, training, and post-deployment activities. • Contribute to internal knowledge sharing, reusable assets, and continuous improvement initiatives. Required Skills & Experience • 5+ years' hands-on NetSuite development and administration experience in a consultancy or multi-client environment. • Strong proficiency in SuiteScript 2.0, SuiteFlow, SuiteBuilder, SuiteTalk, and RESTlets. • Proven experience delivering customisations, integrations, and module configurations. • Solid understanding of NetSuite data structures, roles/permissions, and system architecture. • Experience working on multiple concurrent client projects with varying scopes and timelines. • Ability to translate business requirements into scalable technical solutions. • Strong communication skills and confidence working directly with clients. • Experience with middleware platforms (Celigo, Boomi, Mulesoft) is highly desirable. • NetSuite certifications (Administrator, SuiteFoundation, SuiteCloud Developer) are a plus.
As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK At RSM, our consulting team brings together diverse advisory experts to deliver our six core solutions: business transformation, forensic, deal services, restructuring, finance function support, and risk and governance. Our solutions are designed to address the unique needs, challenges, and opportunities our clients face as they strive to achieve their aspirations and organisational goals. Whether it s supporting global expansion, developing acquisition strategies, facilitating private equity investments, or collaborating with boards to manage risk and governance, our consulting experts work as one cohesive team. We prioritise simplicity, providing data-driven insights, value-added assurance, and high-quality execution to empower our clients in building sustainable, future-fit businesses. It s an exciting time to join our consulting team, as we embark on ambitious growth plans that promise to create diverse career opportunities. We are committed to enhancing our six solutions, expanding and developing our team of expert consultants, embracing a digital-first approach, strengthening our global presence, and building strong client relationships. RSM s NetSuite Practice is a specialist UK-based cloud solutions provider that is part of the RSM UK group of companies. The company has been named NetSuite s EMEA Solution Provider Partner of The Year on multiple occasions. We aim to be the leading provider of business systems and digital consulting services to the mid-market. Our clients range from regional companies to international organisations. This is an exciting opportunity to join a rapidly growing organisation, as part of RSM Consulting s Commercial Team, the Presales Consultant will work closely with the wider commercial team to provide presales support to the sales process. The team is primarily responsible for the preparation and delivery of demonstrations, capturing customer requirements during alignment sessions with prospects, and liaising with the Professional Services team to formulate detailed Letters of Engagement (statements of work). You'll make an impact by: Supporting presales activity for prospective clients. Collaborating on solutions for potential sales opportunities. Building and delivering NetSuite presentations and demonstrations, deepening NetSuite knowledge as you progress with RSM. Communicating with clients to understand their business processes and requirements. Supporting the Commercial team to provide direction and knowledge in applying the technology/application to the client s business. Working with the Business Development and Account Management teams to create and deliver presentations that demonstrate authenticity, understanding of business process flows, and showcasing NetSuite s rich functionality. Developing long lasting and high-quality business relationships with clients by instilling trust and confidence. Working with the Business Development team to craft high quality bids and proposals. Working with the Account Management team to support enquiries and requests for additional functionality including creation of documentation and demonstrations. Supporting alignment sessions with prospects to scope their requirements, and enable the Business Development team to deliver accurate estimation for Letters of Engagement. Providing knowledge transfer to the delivery teams to ensure a smooth handover from sales to delivery. What we are looking for: Functional knowledge of NetSuite solutions. Affinity to both sales and technology functions. Excellent communication and presentation skills. Experience in delivering technology demonstrations to stakeholders. Capable of developing creative solutions to bespoke problems. Ability to multitask and prioritise. Excellent interpersonal skills. Attention to detail. Highly organised, self-motivated and able to work with minimal supervision. Able to work well under pressure and meet deadlines. Interest in sales / commercial processes. What we can offer you: We recognise that our people are our most important assets. That s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. Hybrid and Flexible working although travel to the Crewe office will be required weekly. 26 Days Holiday (with the option of purchasing additional day. Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP. Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team.
May 02, 2026
Full time
As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK At RSM, our consulting team brings together diverse advisory experts to deliver our six core solutions: business transformation, forensic, deal services, restructuring, finance function support, and risk and governance. Our solutions are designed to address the unique needs, challenges, and opportunities our clients face as they strive to achieve their aspirations and organisational goals. Whether it s supporting global expansion, developing acquisition strategies, facilitating private equity investments, or collaborating with boards to manage risk and governance, our consulting experts work as one cohesive team. We prioritise simplicity, providing data-driven insights, value-added assurance, and high-quality execution to empower our clients in building sustainable, future-fit businesses. It s an exciting time to join our consulting team, as we embark on ambitious growth plans that promise to create diverse career opportunities. We are committed to enhancing our six solutions, expanding and developing our team of expert consultants, embracing a digital-first approach, strengthening our global presence, and building strong client relationships. RSM s NetSuite Practice is a specialist UK-based cloud solutions provider that is part of the RSM UK group of companies. The company has been named NetSuite s EMEA Solution Provider Partner of The Year on multiple occasions. We aim to be the leading provider of business systems and digital consulting services to the mid-market. Our clients range from regional companies to international organisations. This is an exciting opportunity to join a rapidly growing organisation, as part of RSM Consulting s Commercial Team, the Presales Consultant will work closely with the wider commercial team to provide presales support to the sales process. The team is primarily responsible for the preparation and delivery of demonstrations, capturing customer requirements during alignment sessions with prospects, and liaising with the Professional Services team to formulate detailed Letters of Engagement (statements of work). You'll make an impact by: Supporting presales activity for prospective clients. Collaborating on solutions for potential sales opportunities. Building and delivering NetSuite presentations and demonstrations, deepening NetSuite knowledge as you progress with RSM. Communicating with clients to understand their business processes and requirements. Supporting the Commercial team to provide direction and knowledge in applying the technology/application to the client s business. Working with the Business Development and Account Management teams to create and deliver presentations that demonstrate authenticity, understanding of business process flows, and showcasing NetSuite s rich functionality. Developing long lasting and high-quality business relationships with clients by instilling trust and confidence. Working with the Business Development team to craft high quality bids and proposals. Working with the Account Management team to support enquiries and requests for additional functionality including creation of documentation and demonstrations. Supporting alignment sessions with prospects to scope their requirements, and enable the Business Development team to deliver accurate estimation for Letters of Engagement. Providing knowledge transfer to the delivery teams to ensure a smooth handover from sales to delivery. What we are looking for: Functional knowledge of NetSuite solutions. Affinity to both sales and technology functions. Excellent communication and presentation skills. Experience in delivering technology demonstrations to stakeholders. Capable of developing creative solutions to bespoke problems. Ability to multitask and prioritise. Excellent interpersonal skills. Attention to detail. Highly organised, self-motivated and able to work with minimal supervision. Able to work well under pressure and meet deadlines. Interest in sales / commercial processes. What we can offer you: We recognise that our people are our most important assets. That s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. Hybrid and Flexible working although travel to the Crewe office will be required weekly. 26 Days Holiday (with the option of purchasing additional day. Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP. Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team.
Customer Success Manager Construction SaaS ERP Dynamics To suit experienced Enterprise CSM with a background in hands on ERP systems configuration and implementation. Location: Mainly remote plus anchor days. Maidenhead, Berkshire. Or mainly remote plus anchor days in Newcastle Upon Tyne office. To suit Southeast, Wider Midlands or North of England based candidate close to Motorway Network. Salary: Circa £65-70K + Bonus OTE 80K Benefits: Fully comprehensive including over average leave, pension input, health and much more. Value Added Recruitment is proud to work with this leading Construction Technology SaaS Vendor and established Great Place to Work, to hire a Customer Success Manager (From previous ERP Technical Background) to support enterprise customers using a leading construction-focused SaaS platform built on Dynamics 365 (will cross train from Netsuite, Sage Intacct or SAP/4SHANA). This role sits at the intersection of customer success, technical consulting, and ERP delivery, making it ideal for someone who combines strong technical understanding with the ability to drive customer value and long-term adoption. You will act as the primary technical advisor to customers, helping them optimise platform usage, resolve complex issues, and align their systems with business-critical construction and financial workflows. The Role As a Technical CSM, you will own the technical relationship across a portfolio of enterprise customers, working closely with stakeholders including CFOs, IT teams, system administrators, and commercial leads. You ll play a key role in ensuring customers: Successfully adopt and optimise the platform Maintain strong technical health and performance Align their internal processes with system capabilities Realise long-term value from their investment Key Responsibilities Technical Customer Engagement & Enablement Act as a trusted advisor across customer accounts Understand customer workflows across finance, commercial, and project functions Deliver technical enablement sessions, system health checks, and optimisation reviews Support best-practice configuration aligned to industry use cases Advanced Troubleshooting & Issue Resolution Diagnose and support resolution of complex system and ERP-related issues Analyse logs, system behaviour, and usage patterns to identify root causes Work closely with support and engineering teams on escalations Communicate technical concepts clearly to both technical and non-technical stakeholders Implementation, Upgrades & Integration Support Support ERP implementations, upgrades, and data migrations Assist with UAT cycles, sandbox environments, and release readiness Validate system configurations pre- and post-deployment Ensure integrations and workflows function effectively in live environments Proactive Customer Success & Technical Governance Lead regular customer governance sessions, including: Platform health reviews Usage and adoption analysis Workflow and configuration optimisation Identify gaps in adoption and recommend improvements Align customer technical roadmaps with product evolution Cross-Functional Collaboration Partner with Product, Engineering, Support, and Professional Services teams Advocate for customer requirements and industry-specific needs Support account growth by identifying technical opportunities and risks Data, Insights & Customer Health Monitor platform usage, adoption trends, and technical health indicators Maintain accurate customer data and engagement records Use insights to drive proactive engagement and risk mitigation Skills & Experience Essential Experience in a technical, customer-facing role within SaaS, ERP, or technology environments (e.g. Technical CSM, Solutions Consultant, Implementation Consultant) Strong understanding of ERP systems (experience with Microsoft Dynamics, NetSuite, SAP, or similar) Ability to communicate complex technical concepts to a wide range of stakeholders Strong analytical skills with experience interpreting usage data and system behaviour Experience working cross-functionally with technical and commercial teams Structured, organised approach to managing multiple customer relationships Desirable Experience with construction, engineering, or project-based industries Knowledge of construction financial processes (e.g. project accounting, subcontract management, procurement) Experience supporting enterprise software implementations or upgrades Familiarity with system integrations, APIs, or middleware Exposure to customer success tooling, health scoring, or adoption analytics Why Apply? Work in a high-impact, customer-facing technical role Influence how enterprise customers adopt and scale critical systems Collaborate across product, engineering, and commercial teams Be part of a growing, specialised SaaS environment with strong long-term demand Please apply now to find out more.
Apr 30, 2026
Full time
Customer Success Manager Construction SaaS ERP Dynamics To suit experienced Enterprise CSM with a background in hands on ERP systems configuration and implementation. Location: Mainly remote plus anchor days. Maidenhead, Berkshire. Or mainly remote plus anchor days in Newcastle Upon Tyne office. To suit Southeast, Wider Midlands or North of England based candidate close to Motorway Network. Salary: Circa £65-70K + Bonus OTE 80K Benefits: Fully comprehensive including over average leave, pension input, health and much more. Value Added Recruitment is proud to work with this leading Construction Technology SaaS Vendor and established Great Place to Work, to hire a Customer Success Manager (From previous ERP Technical Background) to support enterprise customers using a leading construction-focused SaaS platform built on Dynamics 365 (will cross train from Netsuite, Sage Intacct or SAP/4SHANA). This role sits at the intersection of customer success, technical consulting, and ERP delivery, making it ideal for someone who combines strong technical understanding with the ability to drive customer value and long-term adoption. You will act as the primary technical advisor to customers, helping them optimise platform usage, resolve complex issues, and align their systems with business-critical construction and financial workflows. The Role As a Technical CSM, you will own the technical relationship across a portfolio of enterprise customers, working closely with stakeholders including CFOs, IT teams, system administrators, and commercial leads. You ll play a key role in ensuring customers: Successfully adopt and optimise the platform Maintain strong technical health and performance Align their internal processes with system capabilities Realise long-term value from their investment Key Responsibilities Technical Customer Engagement & Enablement Act as a trusted advisor across customer accounts Understand customer workflows across finance, commercial, and project functions Deliver technical enablement sessions, system health checks, and optimisation reviews Support best-practice configuration aligned to industry use cases Advanced Troubleshooting & Issue Resolution Diagnose and support resolution of complex system and ERP-related issues Analyse logs, system behaviour, and usage patterns to identify root causes Work closely with support and engineering teams on escalations Communicate technical concepts clearly to both technical and non-technical stakeholders Implementation, Upgrades & Integration Support Support ERP implementations, upgrades, and data migrations Assist with UAT cycles, sandbox environments, and release readiness Validate system configurations pre- and post-deployment Ensure integrations and workflows function effectively in live environments Proactive Customer Success & Technical Governance Lead regular customer governance sessions, including: Platform health reviews Usage and adoption analysis Workflow and configuration optimisation Identify gaps in adoption and recommend improvements Align customer technical roadmaps with product evolution Cross-Functional Collaboration Partner with Product, Engineering, Support, and Professional Services teams Advocate for customer requirements and industry-specific needs Support account growth by identifying technical opportunities and risks Data, Insights & Customer Health Monitor platform usage, adoption trends, and technical health indicators Maintain accurate customer data and engagement records Use insights to drive proactive engagement and risk mitigation Skills & Experience Essential Experience in a technical, customer-facing role within SaaS, ERP, or technology environments (e.g. Technical CSM, Solutions Consultant, Implementation Consultant) Strong understanding of ERP systems (experience with Microsoft Dynamics, NetSuite, SAP, or similar) Ability to communicate complex technical concepts to a wide range of stakeholders Strong analytical skills with experience interpreting usage data and system behaviour Experience working cross-functionally with technical and commercial teams Structured, organised approach to managing multiple customer relationships Desirable Experience with construction, engineering, or project-based industries Knowledge of construction financial processes (e.g. project accounting, subcontract management, procurement) Experience supporting enterprise software implementations or upgrades Familiarity with system integrations, APIs, or middleware Exposure to customer success tooling, health scoring, or adoption analytics Why Apply? Work in a high-impact, customer-facing technical role Influence how enterprise customers adopt and scale critical systems Collaborate across product, engineering, and commercial teams Be part of a growing, specialised SaaS environment with strong long-term demand Please apply now to find out more.
