As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK At RSM, our consulting team brings together diverse advisory experts to deliver our six core solutions: business transformation, forensic, deal services, restructuring, finance function support, and risk and governance. Our solutions are designed to address the unique needs, challenges, and opportunities our clients face as they strive to achieve their aspirations and organisational goals. Whether it s supporting global expansion, developing acquisition strategies, facilitating private equity investments, or collaborating with boards to manage risk and governance, our consulting experts work as one cohesive team. We prioritise simplicity, providing data-driven insights, value-added assurance, and high-quality execution to empower our clients in building sustainable, future-fit businesses. It s an exciting time to join our consulting team, as we embark on ambitious growth plans that promise to create diverse career opportunities. We are committed to enhancing our six solutions, expanding and developing our team of expert consultants, embracing a digital-first approach, strengthening our global presence, and building strong client relationships. RSM s NetSuite Practice is a specialist UK-based cloud solutions provider that is part of the RSM UK group of companies. The company has been named NetSuite s EMEA Solution Provider Partner of The Year on multiple occasions. We aim to be the leading provider of business systems and digital consulting services to the mid-market. Our clients range from regional companies to international organisations. This is an exciting opportunity to join a rapidly growing organisation, as part of RSM Consulting s Commercial Team, the Presales Consultant will work closely with the wider commercial team to provide presales support to the sales process. The team is primarily responsible for the preparation and delivery of demonstrations, capturing customer requirements during alignment sessions with prospects, and liaising with the Professional Services team to formulate detailed Letters of Engagement (statements of work). You'll make an impact by: Supporting presales activity for prospective clients. Collaborating on solutions for potential sales opportunities. Building and delivering NetSuite presentations and demonstrations, deepening NetSuite knowledge as you progress with RSM. Communicating with clients to understand their business processes and requirements. Supporting the Commercial team to provide direction and knowledge in applying the technology/application to the client s business. Working with the Business Development and Account Management teams to create and deliver presentations that demonstrate authenticity, understanding of business process flows, and showcasing NetSuite s rich functionality. Developing long lasting and high-quality business relationships with clients by instilling trust and confidence. Working with the Business Development team to craft high quality bids and proposals. Working with the Account Management team to support enquiries and requests for additional functionality including creation of documentation and demonstrations. Supporting alignment sessions with prospects to scope their requirements, and enable the Business Development team to deliver accurate estimation for Letters of Engagement. Providing knowledge transfer to the delivery teams to ensure a smooth handover from sales to delivery. What we are looking for: Functional knowledge of NetSuite solutions. Affinity to both sales and technology functions. Excellent communication and presentation skills. Experience in delivering technology demonstrations to stakeholders. Capable of developing creative solutions to bespoke problems. Ability to multitask and prioritise. Excellent interpersonal skills. Attention to detail. Highly organised, self-motivated and able to work with minimal supervision. Able to work well under pressure and meet deadlines. Interest in sales / commercial processes. What we can offer you: We recognise that our people are our most important assets. That s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. Hybrid and Flexible working although travel to the Crewe office will be required weekly. 26 Days Holiday (with the option of purchasing additional day. Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP. Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team.
May 02, 2026
Full time
As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive. We are a fast-growing firm with big ambitions we have a clear goal to become the premium adviser to the middle market, globally. This vision touches everything we do, motivating and inspiring us to become better every day. If you are looking for a firm where you can build a future and make an impact, then RSM is the place for you. Make an Impact at RSM UK At RSM, our consulting team brings together diverse advisory experts to deliver our six core solutions: business transformation, forensic, deal services, restructuring, finance function support, and risk and governance. Our solutions are designed to address the unique needs, challenges, and opportunities our clients face as they strive to achieve their aspirations and organisational goals. Whether it s supporting global expansion, developing acquisition strategies, facilitating private equity investments, or collaborating with boards to manage risk and governance, our consulting experts work as one cohesive team. We prioritise simplicity, providing data-driven insights, value-added assurance, and high-quality execution to empower our clients in building sustainable, future-fit businesses. It s an exciting time to join our consulting team, as we embark on ambitious growth plans that promise to create diverse career opportunities. We are committed to enhancing our six solutions, expanding and developing our team of expert consultants, embracing a digital-first approach, strengthening our global presence, and building strong client relationships. RSM s NetSuite Practice is a specialist UK-based cloud solutions provider that is part of the RSM UK group of companies. The company has been named NetSuite s EMEA Solution Provider Partner of The Year on multiple occasions. We aim to be the leading provider of business systems and digital consulting services to the mid-market. Our clients range from regional companies to international organisations. This is an exciting opportunity to join a rapidly growing organisation, as part of RSM Consulting s Commercial Team, the Presales Consultant will work closely with the wider commercial team to provide presales support to the sales process. The team is primarily responsible for the preparation and delivery of demonstrations, capturing customer requirements during alignment sessions with prospects, and liaising with the Professional Services team to formulate detailed Letters of Engagement (statements of work). You'll make an impact by: Supporting presales activity for prospective clients. Collaborating on solutions for potential sales opportunities. Building and delivering NetSuite presentations and demonstrations, deepening NetSuite knowledge as you progress with RSM. Communicating with clients to understand their business processes and requirements. Supporting the Commercial team to provide direction and knowledge in applying the technology/application to the client s business. Working with the Business Development and Account Management teams to create and deliver presentations that demonstrate authenticity, understanding of business process flows, and showcasing NetSuite s rich functionality. Developing long lasting and high-quality business relationships with clients by instilling trust and confidence. Working with the Business Development team to craft high quality bids and proposals. Working with the Account Management team to support enquiries and requests for additional functionality including creation of documentation and demonstrations. Supporting alignment sessions with prospects to scope their requirements, and enable the Business Development team to deliver accurate estimation for Letters of Engagement. Providing knowledge transfer to the delivery teams to ensure a smooth handover from sales to delivery. What we are looking for: Functional knowledge of NetSuite solutions. Affinity to both sales and technology functions. Excellent communication and presentation skills. Experience in delivering technology demonstrations to stakeholders. Capable of developing creative solutions to bespoke problems. Ability to multitask and prioritise. Excellent interpersonal skills. Attention to detail. Highly organised, self-motivated and able to work with minimal supervision. Able to work well under pressure and meet deadlines. Interest in sales / commercial processes. What we can offer you: We recognise that our people are our most important assets. That s why we offer a flexible reward and benefits package that will help you have fulfilling experience, both in and out of work. Hybrid and Flexible working although travel to the Crewe office will be required weekly. 26 Days Holiday (with the option of purchasing additional day. Lifestyle, Health, and Wellbeing including financial wellbeing benefits such as financial tools, electric car scheme and access to a virtual GP. Access to a suite of 300+ courses on demand developed by our inhouse Talent Development team.
Customer Success Manager Construction SaaS ERP Dynamics To suit experienced Enterprise CSM with a background in hands on ERP systems configuration and implementation. Location: Mainly remote plus anchor days. Maidenhead, Berkshire. Or mainly remote plus anchor days in Newcastle Upon Tyne office. To suit Southeast, Wider Midlands or North of England based candidate close to Motorway Network. Salary: Circa £65-70K + Bonus OTE 80K Benefits: Fully comprehensive including over average leave, pension input, health and much more. Value Added Recruitment is proud to work with this leading Construction Technology SaaS Vendor and established Great Place to Work, to hire a Customer Success Manager (From previous ERP Technical Background) to support enterprise customers using a leading construction-focused SaaS platform built on Dynamics 365 (will cross train from Netsuite, Sage Intacct or SAP/4SHANA). This role sits at the intersection of customer success, technical consulting, and ERP delivery, making it ideal for someone who combines strong technical understanding with the ability to drive customer value and long-term adoption. You will act as the primary technical advisor to customers, helping them optimise platform usage, resolve complex issues, and align their systems with business-critical construction and financial workflows. The Role As a Technical CSM, you will own the technical relationship across a portfolio of enterprise customers, working closely with stakeholders including CFOs, IT teams, system administrators, and commercial leads. You ll play a key role in ensuring customers: Successfully adopt and optimise the platform Maintain strong technical health and performance Align their internal processes with system capabilities Realise long-term value from their investment Key Responsibilities Technical Customer Engagement & Enablement Act as a trusted advisor across customer accounts Understand customer workflows across finance, commercial, and project functions Deliver technical enablement sessions, system health checks, and optimisation reviews Support best-practice configuration aligned to industry use cases Advanced Troubleshooting & Issue Resolution Diagnose and support resolution of complex system and ERP-related issues Analyse logs, system behaviour, and usage patterns to identify root causes Work closely with support and engineering teams on escalations Communicate technical concepts clearly to both technical and non-technical stakeholders Implementation, Upgrades & Integration Support Support ERP implementations, upgrades, and data migrations Assist with UAT cycles, sandbox environments, and release readiness Validate system configurations pre- and post-deployment Ensure integrations and workflows function effectively in live environments Proactive Customer Success & Technical Governance Lead regular customer governance sessions, including: Platform health reviews Usage and adoption analysis Workflow and configuration optimisation Identify gaps in adoption and recommend improvements Align customer technical roadmaps with product evolution Cross-Functional Collaboration Partner with Product, Engineering, Support, and Professional Services teams Advocate for customer requirements and industry-specific needs Support account growth by identifying technical opportunities and risks Data, Insights & Customer Health Monitor platform usage, adoption trends, and technical health indicators Maintain accurate customer data and engagement records Use insights to drive proactive engagement and risk mitigation Skills & Experience Essential Experience in a technical, customer-facing role within SaaS, ERP, or technology environments (e.g. Technical CSM, Solutions Consultant, Implementation Consultant) Strong understanding of ERP systems (experience with Microsoft Dynamics, NetSuite, SAP, or similar) Ability to communicate complex technical concepts to a wide range of stakeholders Strong analytical skills with experience interpreting usage data and system behaviour Experience working cross-functionally with technical and commercial teams Structured, organised approach to managing multiple customer relationships Desirable Experience with construction, engineering, or project-based industries Knowledge of construction financial processes (e.g. project accounting, subcontract management, procurement) Experience supporting enterprise software implementations or upgrades Familiarity with system integrations, APIs, or middleware Exposure to customer success tooling, health scoring, or adoption analytics Why Apply? Work in a high-impact, customer-facing technical role Influence how enterprise customers adopt and scale critical systems Collaborate across product, engineering, and commercial teams Be part of a growing, specialised SaaS environment with strong long-term demand Please apply now to find out more.
Apr 30, 2026
Full time
Customer Success Manager Construction SaaS ERP Dynamics To suit experienced Enterprise CSM with a background in hands on ERP systems configuration and implementation. Location: Mainly remote plus anchor days. Maidenhead, Berkshire. Or mainly remote plus anchor days in Newcastle Upon Tyne office. To suit Southeast, Wider Midlands or North of England based candidate close to Motorway Network. Salary: Circa £65-70K + Bonus OTE 80K Benefits: Fully comprehensive including over average leave, pension input, health and much more. Value Added Recruitment is proud to work with this leading Construction Technology SaaS Vendor and established Great Place to Work, to hire a Customer Success Manager (From previous ERP Technical Background) to support enterprise customers using a leading construction-focused SaaS platform built on Dynamics 365 (will cross train from Netsuite, Sage Intacct or SAP/4SHANA). This role sits at the intersection of customer success, technical consulting, and ERP delivery, making it ideal for someone who combines strong technical understanding with the ability to drive customer value and long-term adoption. You will act as the primary technical advisor to customers, helping them optimise platform usage, resolve complex issues, and align their systems with business-critical construction and financial workflows. The Role As a Technical CSM, you will own the technical relationship across a portfolio of enterprise customers, working closely with stakeholders including CFOs, IT teams, system administrators, and commercial leads. You ll play a key role in ensuring customers: Successfully adopt and optimise the platform Maintain strong technical health and performance Align their internal processes with system capabilities Realise long-term value from their investment Key Responsibilities Technical Customer Engagement & Enablement Act as a trusted advisor across customer accounts Understand customer workflows across finance, commercial, and project functions Deliver technical enablement sessions, system health checks, and optimisation reviews Support best-practice configuration aligned to industry use cases Advanced Troubleshooting & Issue Resolution Diagnose and support resolution of complex system and ERP-related issues Analyse logs, system behaviour, and usage patterns to identify root causes Work closely with support and engineering teams on escalations Communicate technical concepts clearly to both technical and non-technical stakeholders Implementation, Upgrades & Integration Support Support ERP implementations, upgrades, and data migrations Assist with UAT cycles, sandbox environments, and release readiness Validate system configurations pre- and post-deployment Ensure integrations and workflows function effectively in live environments Proactive Customer Success & Technical Governance Lead regular customer governance sessions, including: Platform health reviews Usage and adoption analysis Workflow and configuration optimisation Identify gaps in adoption and recommend improvements Align customer technical roadmaps with product evolution Cross-Functional Collaboration Partner with Product, Engineering, Support, and Professional Services teams Advocate for customer requirements and industry-specific needs Support account growth by identifying technical opportunities and risks Data, Insights & Customer Health Monitor platform usage, adoption trends, and technical health indicators Maintain accurate customer data and engagement records Use insights to drive proactive engagement and risk mitigation Skills & Experience Essential Experience in a technical, customer-facing role within SaaS, ERP, or technology environments (e.g. Technical CSM, Solutions Consultant, Implementation Consultant) Strong understanding of ERP systems (experience with Microsoft Dynamics, NetSuite, SAP, or similar) Ability to communicate complex technical concepts to a wide range of stakeholders Strong analytical skills with experience interpreting usage data and system behaviour Experience working cross-functionally with technical and commercial teams Structured, organised approach to managing multiple customer relationships Desirable Experience with construction, engineering, or project-based industries Knowledge of construction financial processes (e.g. project accounting, subcontract management, procurement) Experience supporting enterprise software implementations or upgrades Familiarity with system integrations, APIs, or middleware Exposure to customer success tooling, health scoring, or adoption analytics Why Apply? Work in a high-impact, customer-facing technical role Influence how enterprise customers adopt and scale critical systems Collaborate across product, engineering, and commercial teams Be part of a growing, specialised SaaS environment with strong long-term demand Please apply now to find out more.
Building an AI first organisation is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI enabled, cloud based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues-regardless of role or function-to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities. Job Description The Enterprise Sales Executive identifies and closes strategic account sales for the Clinisys Laboratory Solutions within UKI. As the individual who represents Clinisys to these prospective and existing accounts and drives business order intake, this person should be a self-starting executive closer. Must have the ability to craft, manage, and execute a strategic pipeline of new/prospective business within a short period of time. This individual is singularly passionate about working with "New Logo" opportunities to create strategic solutions that solve both complex issues and the opportunities for Clinisys Laboratory Solutions clients. Essential Functions Responsible for new logo sales to exceed assigned annual sales quota Initiate and build new customer relationships to achieve order intake growth targets Monitor and evaluate the activities and products of the competition Utilize strategic targeting and opportunity planning skills Identify, uncover and build new business opportunities within a given territory to exceed assigned annual sales quota Accurately forecast and manage all sales activity in CRM (NetSuite) Deliver sales presentations to prospects and handle complex sales negotiations All other duties and responsibilities as assigned Skills needed to be successful Proficient knowledge of Clinisys Laboratory Solutions, including the ability to articulate a clear, concise return on investment value statement Develop and deliver comprehensive account plan to address customer's priorities and business issues. Create a business case for change, leveraging thorough account planning to deliver insights as a consultant Ability to effectively qualify prospects and opportunity creation to maximize an efficient sales cycle Create and drive revenue within a specified region or list of Strategic of accounts. Proven track record of selling highly complex related solutions within the informatics software industry, laboratory background desired and successful track record of cold-calling is a plus Ability to network within the industry, understand end-users pain points, business objectives and engage C-level executives to determine and exceed goals Ability to maintain a high-level of productivity, manage multiple competing priorities and work effectively under the pressure of time constraints in a dynamic environment Self-motivated and responsible individual who will represent the company with the highest level of integrity Excellent time management, communication skills, decision-making, human relations, presentation, and organization skills Experience & Education Essential Experience & Education Bachelor's degree in business, sales, or marketing, or equivalent work experience in business or sales management Minimum 4 years of experience in selling software to large enterprise accounts, with proven success in closing new business Demonstrated proficiency utilizing AI tools, like Microsoft 365 Co-Pilot, to assist with CRM management, sales engagement and prospecting. Preferred Experience & Education 7 years of experience in selling software to large enterprise accounts Knowledge of Laboratory Informatics industry, specifically life sciences, clinical and environmental diagnostics strongly preferred Knowledge of and proficiency in CRM strongly preferred Integrated Delivery Systems experience desired This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting. Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
Apr 21, 2026
Full time
Building an AI first organisation is central to Clinisys' purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI enabled, cloud based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues-regardless of role or function-to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency. Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres - and is the only provider to repetitively deliver to all disciplines end-to-end - at scale. Fostering healthier communities. Job Description The Enterprise Sales Executive identifies and closes strategic account sales for the Clinisys Laboratory Solutions within UKI. As the individual who represents Clinisys to these prospective and existing accounts and drives business order intake, this person should be a self-starting executive closer. Must have the ability to craft, manage, and execute a strategic pipeline of new/prospective business within a short period of time. This individual is singularly passionate about working with "New Logo" opportunities to create strategic solutions that solve both complex issues and the opportunities for Clinisys Laboratory Solutions clients. Essential Functions Responsible for new logo sales to exceed assigned annual sales quota Initiate and build new customer relationships to achieve order intake growth targets Monitor and evaluate the activities and products of the competition Utilize strategic targeting and opportunity planning skills Identify, uncover and build new business opportunities within a given territory to exceed assigned annual sales quota Accurately forecast and manage all sales activity in CRM (NetSuite) Deliver sales presentations to prospects and handle complex sales negotiations All other duties and responsibilities as assigned Skills needed to be successful Proficient knowledge of Clinisys Laboratory Solutions, including the ability to articulate a clear, concise return on investment value statement Develop and deliver comprehensive account plan to address customer's priorities and business issues. Create a business case for change, leveraging thorough account planning to deliver insights as a consultant Ability to effectively qualify prospects and opportunity creation to maximize an efficient sales cycle Create and drive revenue within a specified region or list of Strategic of accounts. Proven track record of selling highly complex related solutions within the informatics software industry, laboratory background desired and successful track record of cold-calling is a plus Ability to network within the industry, understand end-users pain points, business objectives and engage C-level executives to determine and exceed goals Ability to maintain a high-level of productivity, manage multiple competing priorities and work effectively under the pressure of time constraints in a dynamic environment Self-motivated and responsible individual who will represent the company with the highest level of integrity Excellent time management, communication skills, decision-making, human relations, presentation, and organization skills Experience & Education Essential Experience & Education Bachelor's degree in business, sales, or marketing, or equivalent work experience in business or sales management Minimum 4 years of experience in selling software to large enterprise accounts, with proven success in closing new business Demonstrated proficiency utilizing AI tools, like Microsoft 365 Co-Pilot, to assist with CRM management, sales engagement and prospecting. Preferred Experience & Education 7 years of experience in selling software to large enterprise accounts Knowledge of Laboratory Informatics industry, specifically life sciences, clinical and environmental diagnostics strongly preferred Knowledge of and proficiency in CRM strongly preferred Integrated Delivery Systems experience desired This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting. Onboarding As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.
