Anti-Social Behaviour Officer known as a "Tenancy Enforcement Lead" Full Time Permanent Role based on 37.5hrs per week Salary Banding Range: £39,841 - £41,938 (Dependent upon experience) Are you a tenacious and highly skilled professional with a passion for creating safer communities? MTVH is looking for an exceptional Tenancy Enforcement Lead (ASB Officer) to take on a pivotal role in the London Borough of Lambeth covering 6,500 properties. This borough is vibrant, diverse, and presents unique challenges and we need someone at the top of their game to help us tackle them head-on. About the Role In this challenging yet rewarding position , you will lead investigations into tenancy fraud, manage high-level anti-social behaviour (ASB) cases, and enforce tenancy conditions across our general needs, leasehold, and Care & Support homes. This role isn't just about enforcement it's about helping residents build sustainable lives and addressing complex issues including gang culture and organised crime. You will work closely with external agencies such as the Police, Local Stakeholders, Council Community Safety teams, and tenancy fraud investigators . Your ability to build strong networks and partnerships will be crucial in driving impactful change. Key Responsibilities Leading investigations into tenancy fraud and handling high-level ASB cases. Gathering evidence effectively , preparing witness statements, and compiling legal packs for court cases. Attending ASB evictions and supporting victims to ensure tenancy sustainability. Conducting regular reviews of ASB cases with Local Housing Managers and providing strategic guidance. Collaborating with law enforcement and community organisations to strengthen neighbourhood safety. What You Need to Succeed Extensive experience in ASB management, safeguarding , and tenancy fraud investigations. Deep understanding of housing and enforcement legislation . Ability to manage a demanding workload Proven ability to handle high-pressure situations with confidence and professionalism . Exceptional communication skills for delicate and sensitive conversations with residents and stakeholders. A passion for creating safer, stronger communities and a determination to make a tangible impact. Applications from backgrounds such as the Police, Probation, Housing, Enforcement would be desirable due to cross transferable skill sets. Why Join Us? This role is anything but ordinary. Every day brings fresh challenges and opportunities to drive change in the lives of our residents. If you thrive in complex environments, have the resilience to face tough situations head-on, and are committed to creating safer, more sustainable communities, then we want to hear from you. The nature of this role means that the post holder will be regularly involved in activities with vulnerable adults who receive social care. To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Feb 03, 2026
Full time
Anti-Social Behaviour Officer known as a "Tenancy Enforcement Lead" Full Time Permanent Role based on 37.5hrs per week Salary Banding Range: £39,841 - £41,938 (Dependent upon experience) Are you a tenacious and highly skilled professional with a passion for creating safer communities? MTVH is looking for an exceptional Tenancy Enforcement Lead (ASB Officer) to take on a pivotal role in the London Borough of Lambeth covering 6,500 properties. This borough is vibrant, diverse, and presents unique challenges and we need someone at the top of their game to help us tackle them head-on. About the Role In this challenging yet rewarding position , you will lead investigations into tenancy fraud, manage high-level anti-social behaviour (ASB) cases, and enforce tenancy conditions across our general needs, leasehold, and Care & Support homes. This role isn't just about enforcement it's about helping residents build sustainable lives and addressing complex issues including gang culture and organised crime. You will work closely with external agencies such as the Police, Local Stakeholders, Council Community Safety teams, and tenancy fraud investigators . Your ability to build strong networks and partnerships will be crucial in driving impactful change. Key Responsibilities Leading investigations into tenancy fraud and handling high-level ASB cases. Gathering evidence effectively , preparing witness statements, and compiling legal packs for court cases. Attending ASB evictions and supporting victims to ensure tenancy sustainability. Conducting regular reviews of ASB cases with Local Housing Managers and providing strategic guidance. Collaborating with law enforcement and community organisations to strengthen neighbourhood safety. What You Need to Succeed Extensive experience in ASB management, safeguarding , and tenancy fraud investigations. Deep understanding of housing and enforcement legislation . Ability to manage a demanding workload Proven ability to handle high-pressure situations with confidence and professionalism . Exceptional communication skills for delicate and sensitive conversations with residents and stakeholders. A passion for creating safer, stronger communities and a determination to make a tangible impact. Applications from backgrounds such as the Police, Probation, Housing, Enforcement would be desirable due to cross transferable skill sets. Why Join Us? This role is anything but ordinary. Every day brings fresh challenges and opportunities to drive change in the lives of our residents. If you thrive in complex environments, have the resilience to face tough situations head-on, and are committed to creating safer, more sustainable communities, then we want to hear from you. The nature of this role means that the post holder will be regularly involved in activities with vulnerable adults who receive social care. To meet our commitment to providing safe, high-quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made. Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England. We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people. We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities. A member of the National Housing Federation the G15 ? which represents London?s largest housing associations ? we influence policy for the benefits of our residents and the wider sector. In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We?ll do this by listening to our customers and working alongside them. Phone: (phone number removed) Email: (url removed)
Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on trust, responsiveness, and empathy, is as essential as quality homes. Our transformation journey is driven by a commitment to design a new operating model that delivers the best possible offer for our customers and supports our organisational evolution. As our Director of Customer Service, you will provide visible, resilient leadership to a large, dispersed team delivering a demanding service. Our contact centre colleagues work remotely and handle challenging situations every day, so your ability to inspire, motivate and support them will be critical. You will lead the contact centre operations, ensuring efficiency, consistency, and excellence in customer engagement, while shaping a proactive and learning-led approach to complaint resolution and prevention. Working closely with the Transformation Programme, you will deliver a new target operating model that simplifies processes, embeds digital tools, and nurtures a high-performing customer-first culture. You will champion the reimagining of customer services in ways that promote visible, meaningful improvements and collaborate with senior leaders across Housing, Property Services, Investment and IT to embed the voice of residents in decision making. This is both a critical and an exciting time for L&Q. We have recently made significant investment in our customer service and neighbourhood housing teams, strengthening capacity and capability to improve responsiveness and consistency. These enhancements will enable us to reduce waiting times, deliver a more seamless experience for residents, and ensure our services are equipped to meet future demands. This role offers the opportunity to be at the heart of that change, helping shape the next chapter of our transformation journey. We are looking for an experienced leader from social housing or an allied customer-focused, regulated sector, with a proven track record of managing large, remote teams delivering complex services under pressure. You will have the ability to lead transformation programmes involving process redesign, system implementation, and cultural change, alongside strong judgement and collaboration skills to influence across functions and elevate the resident voice. Above all, you will be passionate about building inclusive, empowered teams aligned around delivering exceptional customer service and driving operational excellence. At L&Q, we nurture an empowering and values-driven environment where colleagues feel respected, supported, and inspired to deliver excellence. Diversity and inclusion are actively lived, and all voices are valued. Continuous improvement is celebrated, mistakes are learning opportunities and successes are shared wins. Residents are central to every decision; their feedback informs outcomes. We value diversity in all its facets, including gender, disability, age, ethnicity, sexual orientation and identity. When it comes to finding a diverse balance for our senior positions, we have decided to address gender and ethnicity first. As such we are committed to offering an interview to at least one ethnic minority candidate and one female candidate for all senior leadership positions if they fulfil the role criteria. If you are excited to shape L&Q's contact centre, elevate customer service, and transform complaint handling, please reach out to GatenbySanderson: Rosie Gunn on or Sandra Jones on . Alternatively, click Apply to visit our microsite and apply. Job Summary Location: London and North West (with hybrid working options) Organization: L&Q Job Type: Competitive Closing Date: 15/02/2026 Reference ID: 36385 Documents: (none listed) Get in touch Would you like to speak to a member of our team? Just submit your details and we will be in touch shortly.
Feb 03, 2026
Full time
Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on trust, responsiveness, and empathy, is as essential as quality homes. Our transformation journey is driven by a commitment to design a new operating model that delivers the best possible offer for our customers and supports our organisational evolution. As our Director of Customer Service, you will provide visible, resilient leadership to a large, dispersed team delivering a demanding service. Our contact centre colleagues work remotely and handle challenging situations every day, so your ability to inspire, motivate and support them will be critical. You will lead the contact centre operations, ensuring efficiency, consistency, and excellence in customer engagement, while shaping a proactive and learning-led approach to complaint resolution and prevention. Working closely with the Transformation Programme, you will deliver a new target operating model that simplifies processes, embeds digital tools, and nurtures a high-performing customer-first culture. You will champion the reimagining of customer services in ways that promote visible, meaningful improvements and collaborate with senior leaders across Housing, Property Services, Investment and IT to embed the voice of residents in decision making. This is both a critical and an exciting time for L&Q. We have recently made significant investment in our customer service and neighbourhood housing teams, strengthening capacity and capability to improve responsiveness and consistency. These enhancements will enable us to reduce waiting times, deliver a more seamless experience for residents, and ensure our services are equipped to meet future demands. This role offers the opportunity to be at the heart of that change, helping shape the next chapter of our transformation journey. We are looking for an experienced leader from social housing or an allied customer-focused, regulated sector, with a proven track record of managing large, remote teams delivering complex services under pressure. You will have the ability to lead transformation programmes involving process redesign, system implementation, and cultural change, alongside strong judgement and collaboration skills to influence across functions and elevate the resident voice. Above all, you will be passionate about building inclusive, empowered teams aligned around delivering exceptional customer service and driving operational excellence. At L&Q, we nurture an empowering and values-driven environment where colleagues feel respected, supported, and inspired to deliver excellence. Diversity and inclusion are actively lived, and all voices are valued. Continuous improvement is celebrated, mistakes are learning opportunities and successes are shared wins. Residents are central to every decision; their feedback informs outcomes. We value diversity in all its facets, including gender, disability, age, ethnicity, sexual orientation and identity. When it comes to finding a diverse balance for our senior positions, we have decided to address gender and ethnicity first. As such we are committed to offering an interview to at least one ethnic minority candidate and one female candidate for all senior leadership positions if they fulfil the role criteria. If you are excited to shape L&Q's contact centre, elevate customer service, and transform complaint handling, please reach out to GatenbySanderson: Rosie Gunn on or Sandra Jones on . Alternatively, click Apply to visit our microsite and apply. Job Summary Location: London and North West (with hybrid working options) Organization: L&Q Job Type: Competitive Closing Date: 15/02/2026 Reference ID: 36385 Documents: (none listed) Get in touch Would you like to speak to a member of our team? Just submit your details and we will be in touch shortly.
Job Title: Housing Assistant Location: Hybrid working Contract: Initial 4-5 month contract Rate: 20- 21 per hour (Umbrella) We're recruiting a Housing Assistant to join a Housing Association on a short-term contract. This is a varied, fast-paced role supporting neighbourhood services and delivering excellent customer service to residents. Key responsibilities: Provide flexible support and deputise for Housing Leads, particularly during absences, including limited on-site attendance and face-to-face meetings with residents and stakeholders. Resolve resident issues efficiently and to a high standard, covering areas such as tenancy changes, service charges, keys/fobs, successions, mutual exchanges, rehousing queries, parking and garage tenancies, abandoned vehicles, and system updates. Liaise with contractors and managing agents, raise purchase orders, and chase repairs or service requests through to completion. Gather resident feedback on services and proactively offer creative solutions where improvements are needed. Deliver consistently high levels of customer service to residents and external stakeholders. About you: Experienced in housing management or a similar customer-focused housing role. Confident handling a wide range of housing queries with pace and accuracy. Strong communication skills and a proactive, solution-focused approach. This is a great opportunity to join a supportive team with flexible hybrid working on a competitive hourly rate. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Feb 03, 2026
Contractor
Job Title: Housing Assistant Location: Hybrid working Contract: Initial 4-5 month contract Rate: 20- 21 per hour (Umbrella) We're recruiting a Housing Assistant to join a Housing Association on a short-term contract. This is a varied, fast-paced role supporting neighbourhood services and delivering excellent customer service to residents. Key responsibilities: Provide flexible support and deputise for Housing Leads, particularly during absences, including limited on-site attendance and face-to-face meetings with residents and stakeholders. Resolve resident issues efficiently and to a high standard, covering areas such as tenancy changes, service charges, keys/fobs, successions, mutual exchanges, rehousing queries, parking and garage tenancies, abandoned vehicles, and system updates. Liaise with contractors and managing agents, raise purchase orders, and chase repairs or service requests through to completion. Gather resident feedback on services and proactively offer creative solutions where improvements are needed. Deliver consistently high levels of customer service to residents and external stakeholders. About you: Experienced in housing management or a similar customer-focused housing role. Confident handling a wide range of housing queries with pace and accuracy. Strong communication skills and a proactive, solution-focused approach. This is a great opportunity to join a supportive team with flexible hybrid working on a competitive hourly rate. Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
My client, a leading Housing Association across London and the South East, has a fantastic opportunity for a Housing Assistant for a six month interim assignment. This is a hybrid role, working from the office in Stratford two days a week and agile for three days. Supporting the Neighbourhood Officers and Area Manager to deliver a first class customer experience to residents. You will be supporting the North West London team so a knowledge of this area would be beneficial. Duties include. Provide administrative assistant to the team, ensuring KPI's are met. Working with Officers to fully resolve resident issues and requests at quality and pace. Such as; tenancy changes, general service charge enquiries, keys and fobs, reporting issues, chasing issues, requesting a service, processing successions, system updates, garage tenancy agreements, mutual exchange, etc. Liaison with residents to obtain feedback on services and service delivery and the provision of creative solutions where necessary. Provides fantastic customer service to residents and stakeholders. Responds to resident enquiries at first point of contact, either face to face, on the phone, digitally, or by letter, and participates in a duty rota, on a variety of matters. Exceptional customer service skills Confident in making decisions that are resident focused. A good working knowledge of housing legislation, tenancy legislation and property management regulation. Excellent verbal communication skills Good time management skills, ability to prioritise, copes well under pressure and meet targets. This is a fantastic opportunity for someone who has a solid understanding of the housing sector and wants to further develop their career within the sector.
Feb 02, 2026
Seasonal
My client, a leading Housing Association across London and the South East, has a fantastic opportunity for a Housing Assistant for a six month interim assignment. This is a hybrid role, working from the office in Stratford two days a week and agile for three days. Supporting the Neighbourhood Officers and Area Manager to deliver a first class customer experience to residents. You will be supporting the North West London team so a knowledge of this area would be beneficial. Duties include. Provide administrative assistant to the team, ensuring KPI's are met. Working with Officers to fully resolve resident issues and requests at quality and pace. Such as; tenancy changes, general service charge enquiries, keys and fobs, reporting issues, chasing issues, requesting a service, processing successions, system updates, garage tenancy agreements, mutual exchange, etc. Liaison with residents to obtain feedback on services and service delivery and the provision of creative solutions where necessary. Provides fantastic customer service to residents and stakeholders. Responds to resident enquiries at first point of contact, either face to face, on the phone, digitally, or by letter, and participates in a duty rota, on a variety of matters. Exceptional customer service skills Confident in making decisions that are resident focused. A good working knowledge of housing legislation, tenancy legislation and property management regulation. Excellent verbal communication skills Good time management skills, ability to prioritise, copes well under pressure and meet targets. This is a fantastic opportunity for someone who has a solid understanding of the housing sector and wants to further develop their career within the sector.
Registered Care Manager We're looking for an experienced and passionate Registered Care Manager to join the team. This is a wonderful opportunity for someone who truly believes in person centred care, community living and empowering people to live independently in their own homes. Position: Registered Care Manager Salary: £42,802.07 per annum (£44,208.22 per annum is achieved after 18 months successful performance in the role) Location: Washington, Sunderland Hours: Typically Monday- Friday with some flexibility evenings & weekend, 37.5 hours per week Contract: Permanent Closing Date: 24/02/2026 About the Role As Registered Manager, you will hold CQC registration and provide confident, compassionate leadership for Willow Brook, with some hybrid support to nearby services when required. You will be responsible for the day to day operational management of the service, ensuring that we consistently deliver safe, caring, responsive and high quality support. You will also play a vital role in driving continuous improvement, embedding best practice and supporting your team to be the very best they can be. What You'll Be Doing Leading and inspiring a dedicated care team to deliver outstanding, person centred support Ensuring full compliance with CQC regulations, safeguarding and quality standards Promoting independence, wellbeing and choice for people who use our services Building strong, positive relationships with residents, families, commissioners and partners Overseeing quality assurance, audits and continuous improvement plans Creating a supportive, inclusive and positive workplace culture where people feel valued Supporting hybrid working arrangements across nearby services when required Willow Brook is a warm, welcoming Extra Care scheme offering modern, self contained homes alongside flexible, on site care and support. At the heart of Willow Brook is a strong sense of community, where people feel safe, valued and connected, while still enjoying independence and choice. This role offers the chance to shape a service that genuinely makes a difference - not just to residents, but to the wider neighbourhood. About You We're looking for someone who brings experience, heart and leadership to everything they do. You will: Be a Registered Care Manager with at least 2 years' experience managing a CQC regulated service Have experience of Extra Care or similar services (housing experience is desirable, but not essential) Be passionate, innovative and committed to delivering high quality care Be a confident, approachable leader and a real team player Have strong knowledge of safeguarding, quality governance and regulatory frameworks Lead with empathy, integrity and enthusiasm To be successful in this role, you'll be an established Registered Manager with a minimum of 2 years' experience as a Registered Manager service, ideally within Extra Care, supported living or a similar setting. Why work here Care should be about more than support - it's about belonging, empowerment and community. The Extra Care services are designed to help people live the lives they choose, in homes they love, with the right support at the right time. At Willow Brook, you won't just manage a service - you'll be part of something meaningful, shaping a vibrant community and helping transform lives every day. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. Other roles you may have experience of could include Registered Manager, Registered Manager Care, Care Home Manager, Home Care Manager, Domiciliary Care Manager, CQC Registered Manager, Registered Service Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Feb 02, 2026
Full time
Registered Care Manager We're looking for an experienced and passionate Registered Care Manager to join the team. This is a wonderful opportunity for someone who truly believes in person centred care, community living and empowering people to live independently in their own homes. Position: Registered Care Manager Salary: £42,802.07 per annum (£44,208.22 per annum is achieved after 18 months successful performance in the role) Location: Washington, Sunderland Hours: Typically Monday- Friday with some flexibility evenings & weekend, 37.5 hours per week Contract: Permanent Closing Date: 24/02/2026 About the Role As Registered Manager, you will hold CQC registration and provide confident, compassionate leadership for Willow Brook, with some hybrid support to nearby services when required. You will be responsible for the day to day operational management of the service, ensuring that we consistently deliver safe, caring, responsive and high quality support. You will also play a vital role in driving continuous improvement, embedding best practice and supporting your team to be the very best they can be. What You'll Be Doing Leading and inspiring a dedicated care team to deliver outstanding, person centred support Ensuring full compliance with CQC regulations, safeguarding and quality standards Promoting independence, wellbeing and choice for people who use our services Building strong, positive relationships with residents, families, commissioners and partners Overseeing quality assurance, audits and continuous improvement plans Creating a supportive, inclusive and positive workplace culture where people feel valued Supporting hybrid working arrangements across nearby services when required Willow Brook is a warm, welcoming Extra Care scheme offering modern, self contained homes alongside flexible, on site care and support. At the heart of Willow Brook is a strong sense of community, where people feel safe, valued and connected, while still enjoying independence and choice. This role offers the chance to shape a service that genuinely makes a difference - not just to residents, but to the wider neighbourhood. About You We're looking for someone who brings experience, heart and leadership to everything they do. You will: Be a Registered Care Manager with at least 2 years' experience managing a CQC regulated service Have experience of Extra Care or similar services (housing experience is desirable, but not essential) Be passionate, innovative and committed to delivering high quality care Be a confident, approachable leader and a real team player Have strong knowledge of safeguarding, quality governance and regulatory frameworks Lead with empathy, integrity and enthusiasm To be successful in this role, you'll be an established Registered Manager with a minimum of 2 years' experience as a Registered Manager service, ideally within Extra Care, supported living or a similar setting. Why work here Care should be about more than support - it's about belonging, empowerment and community. The Extra Care services are designed to help people live the lives they choose, in homes they love, with the right support at the right time. At Willow Brook, you won't just manage a service - you'll be part of something meaningful, shaping a vibrant community and helping transform lives every day. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. Other roles you may have experience of could include Registered Manager, Registered Manager Care, Care Home Manager, Home Care Manager, Domiciliary Care Manager, CQC Registered Manager, Registered Service Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
£89,076 per annum South East London Hybrid Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m and 120 staff, Hexagon is continually improving the quality and range of our affordable homes and services. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. Reporting to the Finance & IT Director, the Head of Finance is a key member of our Finance & IT Directorate and Leadership Team. You will lead the Finance Team in providing excellent finance, treasury, and business planning services to support the wider organisation. You will also line manage the Rent & Service Charge Manager. You will bring experience of ensuring statutory and regulatory compliance, leading the continuing improvement of finance systems and processes and business modelling to minimise financial risk. You will also have a strong track record of developing and delivering financial reporting information and analysis to a range of stakeholders. This role presents a brilliant opportunity to further your career with a dynamic company that values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you have CCAB or equivalent, are driven by great customer service, want to work with a fantastic team, and feel proud of the contribution that you make each day, then we very much want to hear from you. You will be joining a Great Place to Work accredited organisation with IIP Gold. We will offer you training and supervision to help you achieve your full potential, with an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working - 2 days per week office based, and 26 days annual leave rising one day per year to 31 days. If you think you have the skills to do all this and more, we want to hear from you. For further details about the role please visit our website via the apply button. Closing date for applications: Sunday 8 February 2026. Interviews will be held on Thursday 19 February 2026. We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact
Feb 02, 2026
Full time
£89,076 per annum South East London Hybrid Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing needs across Southeast London. With a turnover of £40m and 120 staff, Hexagon is continually improving the quality and range of our affordable homes and services. As an organisation we are concerned with people, their homes, and communities. We make good quality, affordable housing, and services available to people in the local areas we serve, and work to extend opportunities and improve the neighbourhoods they live in. Reporting to the Finance & IT Director, the Head of Finance is a key member of our Finance & IT Directorate and Leadership Team. You will lead the Finance Team in providing excellent finance, treasury, and business planning services to support the wider organisation. You will also line manage the Rent & Service Charge Manager. You will bring experience of ensuring statutory and regulatory compliance, leading the continuing improvement of finance systems and processes and business modelling to minimise financial risk. You will also have a strong track record of developing and delivering financial reporting information and analysis to a range of stakeholders. This role presents a brilliant opportunity to further your career with a dynamic company that values its staff and provides a work environment that is built on flexibility, empowerment, and a commitment to support you to be the best that you possibly can. If you have CCAB or equivalent, are driven by great customer service, want to work with a fantastic team, and feel proud of the contribution that you make each day, then we very much want to hear from you. You will be joining a Great Place to Work accredited organisation with IIP Gold. We will offer you training and supervision to help you achieve your full potential, with an excellent package including private medical insurance, pension scheme with 3 x salary life assurance, flexible hybrid working - 2 days per week office based, and 26 days annual leave rising one day per year to 31 days. If you think you have the skills to do all this and more, we want to hear from you. For further details about the role please visit our website via the apply button. Closing date for applications: Sunday 8 February 2026. Interviews will be held on Thursday 19 February 2026. We are committed to building a diverse workforce and making Hexagon an inclusive place to work where everyone can be themselves and feel valued for their contribution. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout the recruitment process to ensure inclusivity. If you have any specific requirements, please contact
Housing Officer Location: Didsbury, Manchester Salary: up to (depending on experience) 1 x Permanent Contract 1 x Fixed Term Contract - 14 Months (Maternity Cover) Full Time - 35 hours per week About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations. The Role An exciting opportunity has been created in our Housing Management and Support Service for a Housing Officer. You will be managing tenancies in accordance with policies, procedures, and targets. Due to the busy and unpredictable nature of the role you must be able to manage your time and make decisions effectively. We are a lead provider of trauma informed and ACES training and we are embedding this into our service delivery. We are working to achieve DAHA Accreditation to respond effectively to domestic abuse with interventions that can support a survivor to live safely at home and to hold a perpetrator to account. Candidates Our terms and conditions are good and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme and 25 days holiday, increasing to 30 days. We are looking for an officer who can work on all aspects of tenancy management. Allocations and voids Changes of tenancy and rightsizing Tenancy sustainment Property and garden condition Safeguarding, domestic abuse and community safety Neighbourhood management You will use your professional experience and expert sector knowledge to develop and deliver a high-quality service. You will be solution-focused and professionally curious. Previous experience in tenancy management would be beneficial, but more importantly you will need to be great with people and be an excellent team player. Closing Date: Sunday 15 February 2026 Interview Date: Tuesday 24 and Friday 27 February 2026 For an informal discussion please contact Nicolla Pawson, on (phone number removed), or e-mail . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
Feb 02, 2026
Full time
Housing Officer Location: Didsbury, Manchester Salary: up to (depending on experience) 1 x Permanent Contract 1 x Fixed Term Contract - 14 Months (Maternity Cover) Full Time - 35 hours per week About Us Southway Housing Trust is a committed and forward-thinking community focused housing association dedicated to providing excellent homes and outstanding customer care. With a vision of Thriving Communities, Southway manages over 6,500 homes across Greater Manchester. Southway strives to reduce child poverty, loneliness and isolation and increase employment, social connectedness, and pride in neighbourhoods. Our REACH values of Respect, Equity, Ambition, Compassion and Honesty reflect Southway's culture, how we deliver our services, and our relationships with customers, colleagues, and partners. Southway values diversity in all aspects of its communities and operations. The Role An exciting opportunity has been created in our Housing Management and Support Service for a Housing Officer. You will be managing tenancies in accordance with policies, procedures, and targets. Due to the busy and unpredictable nature of the role you must be able to manage your time and make decisions effectively. We are a lead provider of trauma informed and ACES training and we are embedding this into our service delivery. We are working to achieve DAHA Accreditation to respond effectively to domestic abuse with interventions that can support a survivor to live safely at home and to hold a perpetrator to account. Candidates Our terms and conditions are good and for the right person we offer a 35-hour week, competitive salary, excellent contributory pension scheme and 25 days holiday, increasing to 30 days. We are looking for an officer who can work on all aspects of tenancy management. Allocations and voids Changes of tenancy and rightsizing Tenancy sustainment Property and garden condition Safeguarding, domestic abuse and community safety Neighbourhood management You will use your professional experience and expert sector knowledge to develop and deliver a high-quality service. You will be solution-focused and professionally curious. Previous experience in tenancy management would be beneficial, but more importantly you will need to be great with people and be an excellent team player. Closing Date: Sunday 15 February 2026 Interview Date: Tuesday 24 and Friday 27 February 2026 For an informal discussion please contact Nicolla Pawson, on (phone number removed), or e-mail . We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or from an ethnic minority background or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview. We are committed to equality of opportunity and welcome applications from suitably skilled people from all sectors of the community. All applicants who have a disability or are ex armed forces that meet the minimum essential criteria for the post will be invited to interview. If you have a disability or are ex armed forces, please tell us about this on your application form and please let us know about any special arrangements you would like us to make if you are invited in for an interview.
A Housing Association is currently looking for a couple of Lettings & Housing Officer on a temporary basis for about 6 months. Key responsibilities are as follows Showing the applicants properties at planned viewings Assessing applicants documents following allocation Communicating with applicants regarding additional information required or outcome Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents needs Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and maintained Ensure that any anti-social behaviour issues are dealt with appropriately and quickly, liaising with the caseworker, patrol team and external agencies where necessary Use resident feedback to identify common issues and develop plans to meet their individual and neighbourhood needs, thus improving their satisfaction levels Encourage and support residents to improve their involvement in their homes and local communities Ensure properties are maintained in a good condition by diagnosing, ordering and managing necessary repairs. Seek appropriate support from surveyors, specialist contractors and the asset management team, where necessary; and take overall responsibility for ensuring repairs are delivered quickly, effectively, economically and to the residents satisfaction Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the estate contact manager, contractors, caretakers or cleaners as required. You may be asked to manage cleaners or caretakers as part of your role Manage the work of the handyman and contractors that you engage and seek feedback on their work upon completion, feeding back to the contract management team Look at Locator to identify transfer opportunities for your residents, manage mutual exchange requests and discuss and assist with transfer applications To work to ensure the gas compliance performance for the patch is always maximised and to ensure access is obtained within the required timescales To be involved in resident consultation on cyclical maintenance and decent homes work, and to take the lead in dealing with any issues or complaints relating to such works, in consultation with Asset Management. Effectively manage the income and expenditure for all properties on your patch Manage and monitor a repairs budget ensuring you work within financial regulations and get best value from our contractors Collect rent and manage rent accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate Calculate housing benefit entitlement for new residents and ensure residents have access to good benefit and debt advice PAYE £20.84 Umbrella £27.56 Essential requirements Must have a background in Lettings Must have a driving licence Must be able to start immediately or on short notice
Feb 02, 2026
Seasonal
A Housing Association is currently looking for a couple of Lettings & Housing Officer on a temporary basis for about 6 months. Key responsibilities are as follows Showing the applicants properties at planned viewings Assessing applicants documents following allocation Communicating with applicants regarding additional information required or outcome Let homes and manage re-lets, ensuring void work is completed quickly and effectively. Empty homes should be let as soon as possible and to a standard that suits residents needs Provide an excellent personal landlord service to residents in a small patch of homes. This includes regular communication and meetings with each resident at home (at least annually), and being responsible for ensuring that any issues they have raised are resolved appropriately Welcome new residents to the A2B service, including a personal meeting in their homes, ensuring any issues are sorted out and their level of customer satisfaction is increased and maintained Ensure that any anti-social behaviour issues are dealt with appropriately and quickly, liaising with the caseworker, patrol team and external agencies where necessary Use resident feedback to identify common issues and develop plans to meet their individual and neighbourhood needs, thus improving their satisfaction levels Encourage and support residents to improve their involvement in their homes and local communities Ensure properties are maintained in a good condition by diagnosing, ordering and managing necessary repairs. Seek appropriate support from surveyors, specialist contractors and the asset management team, where necessary; and take overall responsibility for ensuring repairs are delivered quickly, effectively, economically and to the residents satisfaction Ensure communal areas and neighbourhoods are clean, safe and well maintained by working with the estate contact manager, contractors, caretakers or cleaners as required. You may be asked to manage cleaners or caretakers as part of your role Manage the work of the handyman and contractors that you engage and seek feedback on their work upon completion, feeding back to the contract management team Look at Locator to identify transfer opportunities for your residents, manage mutual exchange requests and discuss and assist with transfer applications To work to ensure the gas compliance performance for the patch is always maximised and to ensure access is obtained within the required timescales To be involved in resident consultation on cyclical maintenance and decent homes work, and to take the lead in dealing with any issues or complaints relating to such works, in consultation with Asset Management. Effectively manage the income and expenditure for all properties on your patch Manage and monitor a repairs budget ensuring you work within financial regulations and get best value from our contractors Collect rent and manage rent accounts, taking appropriate action to recover debt, referring cases for legal action where appropriate Calculate housing benefit entitlement for new residents and ensure residents have access to good benefit and debt advice PAYE £20.84 Umbrella £27.56 Essential requirements Must have a background in Lettings Must have a driving licence Must be able to start immediately or on short notice
Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on trust, responsiveness, and empathy, is as essential as quality homes. Our transformation journey is driven by a commitment to design a new operating model that delivers the best possible offer for our customers and supports our organisational evolution. As our Director of Customer Service, you will provide visible, resilient leadership to a large, dispersed team delivering a demanding service. Our contact centre colleagues work remotely and handle challenging situations every day, so your ability to inspire, motivate and support them will be critical. You will lead the contact centre operations, ensuring efficiency, consistency, and excellence in customer engagement, while shaping a proactive and learning-led approach to complaint resolution and prevention. Working closely with the Transformation Programme, you will deliver a new target operating model that simplifies processes, embeds digital tools, and nurtures a high-performing customer-first culture. You will champion the reimagining of customer services in ways that promote visible, meaningful improvements and collaborate with senior leaders across Housing, Property Services, Investment and IT to embed the voice of residents in decision-making. This is both a critical and an exciting time for L&Q. We have recently made significant investment in our customer service and neighbourhood housing teams, strengthening capacity and capability to improve responsiveness and consistency. These enhancements will enable us to reduce waiting times, deliver a more seamless experience for residents, and ensure our services are equipped to meet future demands. This role offers the opportunity to be at the heart of that change, helping shape the next chapter of our transformation journey. We are looking for an experienced leader from social housing or an allied customer-focused, regulated sector, with a proven track record of managing large, remote teams delivering complex services under pressure. You will have the ability to lead transformation programmes involving process redesign, system implementation, and cultural change, alongside strong judgement and collaboration skills to influence across functions and elevate the resident voice. Above all, you will be passionate about building inclusive, empowered teams aligned around delivering exceptional customer service and driving operational excellence. At L&Q, we nurture an empowering and values-driven environment where colleagues feel respected, supported, and inspired to deliver excellence. Diversity and inclusion are actively lived, and all voices are valued. Continuous improvement is celebrated, mistakes are learning opportunities and successes are shared wins. Residents are central to every decision; their feedback informs outcomes. We value diversity in all its facets, including gender, disability, age, ethnicity, sexual orientation and identity. When it comes to finding a diverse balance for our senior positions, we have decided to address gender and ethnicity first. As such we are committed to offering an interview to at least one ethnic minority candidate and one female candidate for all senior leadership positions if they fulfil the role criteria. If you are excited to shape L&Q's contact centre, elevate customer service, and transform complaint handling, please reach out to GatenbySanderson: Rosie Gunn on or Sandra Jones on . Alternatively, click Apply to visit our microsite and apply. Closing date: Midnight, Sunday 15th February 2026 Please note: we reserve the right to close this role early should a high number of applications be received so early applications are encouraged.
Feb 01, 2026
Full time
Would you like the opportunity to lead a complex and high-performing customer service team during a period of strategic transformation, shaping how L&Q responds to customer enquiries and transforms its approach to complaints? At L&Q, we passionately believe that a great customer experience, built on trust, responsiveness, and empathy, is as essential as quality homes. Our transformation journey is driven by a commitment to design a new operating model that delivers the best possible offer for our customers and supports our organisational evolution. As our Director of Customer Service, you will provide visible, resilient leadership to a large, dispersed team delivering a demanding service. Our contact centre colleagues work remotely and handle challenging situations every day, so your ability to inspire, motivate and support them will be critical. You will lead the contact centre operations, ensuring efficiency, consistency, and excellence in customer engagement, while shaping a proactive and learning-led approach to complaint resolution and prevention. Working closely with the Transformation Programme, you will deliver a new target operating model that simplifies processes, embeds digital tools, and nurtures a high-performing customer-first culture. You will champion the reimagining of customer services in ways that promote visible, meaningful improvements and collaborate with senior leaders across Housing, Property Services, Investment and IT to embed the voice of residents in decision-making. This is both a critical and an exciting time for L&Q. We have recently made significant investment in our customer service and neighbourhood housing teams, strengthening capacity and capability to improve responsiveness and consistency. These enhancements will enable us to reduce waiting times, deliver a more seamless experience for residents, and ensure our services are equipped to meet future demands. This role offers the opportunity to be at the heart of that change, helping shape the next chapter of our transformation journey. We are looking for an experienced leader from social housing or an allied customer-focused, regulated sector, with a proven track record of managing large, remote teams delivering complex services under pressure. You will have the ability to lead transformation programmes involving process redesign, system implementation, and cultural change, alongside strong judgement and collaboration skills to influence across functions and elevate the resident voice. Above all, you will be passionate about building inclusive, empowered teams aligned around delivering exceptional customer service and driving operational excellence. At L&Q, we nurture an empowering and values-driven environment where colleagues feel respected, supported, and inspired to deliver excellence. Diversity and inclusion are actively lived, and all voices are valued. Continuous improvement is celebrated, mistakes are learning opportunities and successes are shared wins. Residents are central to every decision; their feedback informs outcomes. We value diversity in all its facets, including gender, disability, age, ethnicity, sexual orientation and identity. When it comes to finding a diverse balance for our senior positions, we have decided to address gender and ethnicity first. As such we are committed to offering an interview to at least one ethnic minority candidate and one female candidate for all senior leadership positions if they fulfil the role criteria. If you are excited to shape L&Q's contact centre, elevate customer service, and transform complaint handling, please reach out to GatenbySanderson: Rosie Gunn on or Sandra Jones on . Alternatively, click Apply to visit our microsite and apply. Closing date: Midnight, Sunday 15th February 2026 Please note: we reserve the right to close this role early should a high number of applications be received so early applications are encouraged.
Job Title: Repairs Planner Location: Seaham SR7 (Fully office based) Contract Type: Temporary ongoing Start Date: ASAP Working Pattern: 37 hours per week We are recruiting for an experienced Planner to join a busy Property Repairs team, delivering a high-quality, customer-focused planning and scheduling service. This is a front-line operational role where you will work closely with managers, team leads, operatives and wider services to ensure repairs and maintenance works are scheduled efficiently, resources are maximised, and customers receive a right-first-time service. Responsibilities Provide a high-performing planning and scheduling function across Property Repairs, including responsive repairs, voids, gas, electrical and infrastructure works. Schedule and allocate operatives and resources to maximise productivity and performance. Monitor works in and out of target daily, proactively managing exceptions and delays. Liaise with customers and internal teams to ensure appointments and works are completed accurately. Respond to operational changes by re-allocating resources and amending appointments as required. Balance customer need, risk and resource availability when prioritising work. Ensure repairs policies, procedures and timescales are followed, challenging non-compliance where necessary. Maintain accurate records across scheduling, housing and compliance systems. Work collaboratively with Customer Services, Neighbourhoods and Asset teams to deliver joined-up outcomes. Support continuous improvement by assisting with the review and development of operational procedures. Always Ensure compliance with Health & Safety policies and organisational standards. Essential Skills and Experience Previous experience in a repairs planning, scheduling or coordination role. Strong customer service skills gained in a fast-paced operational environment. Proven ability to manage conflicting priorities and work under pressure. Confident using repairs or housing ICT systems and standard IT packages. Strong communication skills across phone, face-to-face and written formats. Good understanding of property repairs functions and how different teams interact. Analytical and solution-focused, with the ability to problem-solve effectively. Collaborative approach, able to build relationships at all levels. Flexible, adaptable and committed to continuous improvement. Awareness of value-for-money principles and organisational procedures. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Jan 30, 2026
Seasonal
Job Title: Repairs Planner Location: Seaham SR7 (Fully office based) Contract Type: Temporary ongoing Start Date: ASAP Working Pattern: 37 hours per week We are recruiting for an experienced Planner to join a busy Property Repairs team, delivering a high-quality, customer-focused planning and scheduling service. This is a front-line operational role where you will work closely with managers, team leads, operatives and wider services to ensure repairs and maintenance works are scheduled efficiently, resources are maximised, and customers receive a right-first-time service. Responsibilities Provide a high-performing planning and scheduling function across Property Repairs, including responsive repairs, voids, gas, electrical and infrastructure works. Schedule and allocate operatives and resources to maximise productivity and performance. Monitor works in and out of target daily, proactively managing exceptions and delays. Liaise with customers and internal teams to ensure appointments and works are completed accurately. Respond to operational changes by re-allocating resources and amending appointments as required. Balance customer need, risk and resource availability when prioritising work. Ensure repairs policies, procedures and timescales are followed, challenging non-compliance where necessary. Maintain accurate records across scheduling, housing and compliance systems. Work collaboratively with Customer Services, Neighbourhoods and Asset teams to deliver joined-up outcomes. Support continuous improvement by assisting with the review and development of operational procedures. Always Ensure compliance with Health & Safety policies and organisational standards. Essential Skills and Experience Previous experience in a repairs planning, scheduling or coordination role. Strong customer service skills gained in a fast-paced operational environment. Proven ability to manage conflicting priorities and work under pressure. Confident using repairs or housing ICT systems and standard IT packages. Strong communication skills across phone, face-to-face and written formats. Good understanding of property repairs functions and how different teams interact. Analytical and solution-focused, with the ability to problem-solve effectively. Collaborative approach, able to build relationships at all levels. Flexible, adaptable and committed to continuous improvement. Awareness of value-for-money principles and organisational procedures. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Lewis at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
4Recruitment Services
Astwood Bank, Worcestershire
4Recruitment Services are seeking a Housing Revenue Collection Officer to work for our client based in Redditch. The client will allow hybrid, 2 office days and 3 days working from home. Purpose of the role: Have responsibility for managing the rental income for a portfolio of properties in a defined neighbourhood in the Borough. To deliver an effective revenue income collection and recovery service in accordance with legislation, the Councils policies, performance standards, targets and customer satisfaction requirements. Maximise all housing revenue streams by collaborating with the neighbourhood and tenancy team, housing benefit, DWP and other internal/external partners. Develop a tenancy sustainment culture with prevention at the forefront of everything you do. Reducing the risk of homelessness and identifying those most in need of support and tenancy sustainment intervention. Support the leadership team in service development and implementation of projects, strategies, initiatives. To fulfil the Local Authorities legal obligations to provide professional housing services as set out in the relevant Housing Acts, Localism Act, Local Government Act and the Prevention of Social Housing Fraud Act. DUTIES AND RESPONSIBILITIES INCLUDE: Maximise revenue collection in line with targets to recover rent arrears and to enforce related tenancy conditions with emphasis placed on early intervention. Monitor tenants rent accounts and take prompt action in accordance with the pre-action protocol and Councils rent collection policy and procedures to prevent the accumulation of debt and homelessness. Management of sub accounts for court costs and introductory tenancies. Ensuring effective transfer of payments and regular monitoring of cases. Provide advice on housing and other welfare benefits to tenants and assist them in maximising income and benefit entitlement. Assist vulnerable tenants through referring to internal and external support agencies, where appropriate, to ensure that tenancies can be sustained, and tenant s needs are met. Be responsible for preparing timely and accurate reports on arrears cases and attend Court, prepare all relevant Court papers, and represent the Council in court on possession cases for nonpayment of rent. Conduct interviews and undertake home visits to tenants in connection with matters relating to rent payment and the recovery of arrears. Ensuring a presence is maintained in the community. Create and deliver rent surgeries for schemes with the Borough to assist the tenants with payment issues, creating a positive payment culture and signpost when necessary. Effectively liaise with Neighbourhood & Tenancy Officers to ensure the delivery of coordinated and efficient services to each resident. Including updating household records on IT systems. Be available to attend the sign up of new tenancies and other tenancy sustainment visits. Provide advice to the tenant on their responsibilities regarding rent payments. Identify if benefit or debt advice is required and make referrals to the Tenancy Sustainment service where appropriate. Administration of payment methods including online, phone, payment cards and Direct Debits including creation and relevant amendments based on payment arrangements. Work with other agencies and internal departments such as Housing Benefits, DWP, CAB, Solicitors and the Courts in delivering an efficient and effective service. Adapt customer care to working practices through a customer- first approach, ensuring that customers are treated with respect and courtesy and experience an accountable service. To adhere to corporate standards of customer care in respect of answering correspondence, telephones, and complaints. Support investigations and provide relevant documentation and statements for appeals, complaints, and enquiries. In a legal challenge, Judicial Review or Ombudsman Enquiry, cooperate with managers and other relevant officers to prepare more detailed documentation. ESSENTIAL REQUIREMENTS INCLUDE: Minimum Level 2 qualifications in subjects relevant to the role. Level 3 qualification related to housing management and social housing practices (or be working towards/willing to work towards it). At least 2 years demonstrable experience working in the social housing sector, or in another relevant customer-facing service, demonstrating transferable skills or lived experience. In-depth understanding of the costs of tenancy failure on both tenants, their households, and the Council. Experience of collaboration and partnership working that has achieved excellent outcomes for people and improved service performance. Have extensive experience of representing landlords in civil courts for possession claims, variations of orders, warrants for eviction and stay hearings and standing as a witness and preparing for and attending evictions Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Jan 30, 2026
Contractor
4Recruitment Services are seeking a Housing Revenue Collection Officer to work for our client based in Redditch. The client will allow hybrid, 2 office days and 3 days working from home. Purpose of the role: Have responsibility for managing the rental income for a portfolio of properties in a defined neighbourhood in the Borough. To deliver an effective revenue income collection and recovery service in accordance with legislation, the Councils policies, performance standards, targets and customer satisfaction requirements. Maximise all housing revenue streams by collaborating with the neighbourhood and tenancy team, housing benefit, DWP and other internal/external partners. Develop a tenancy sustainment culture with prevention at the forefront of everything you do. Reducing the risk of homelessness and identifying those most in need of support and tenancy sustainment intervention. Support the leadership team in service development and implementation of projects, strategies, initiatives. To fulfil the Local Authorities legal obligations to provide professional housing services as set out in the relevant Housing Acts, Localism Act, Local Government Act and the Prevention of Social Housing Fraud Act. DUTIES AND RESPONSIBILITIES INCLUDE: Maximise revenue collection in line with targets to recover rent arrears and to enforce related tenancy conditions with emphasis placed on early intervention. Monitor tenants rent accounts and take prompt action in accordance with the pre-action protocol and Councils rent collection policy and procedures to prevent the accumulation of debt and homelessness. Management of sub accounts for court costs and introductory tenancies. Ensuring effective transfer of payments and regular monitoring of cases. Provide advice on housing and other welfare benefits to tenants and assist them in maximising income and benefit entitlement. Assist vulnerable tenants through referring to internal and external support agencies, where appropriate, to ensure that tenancies can be sustained, and tenant s needs are met. Be responsible for preparing timely and accurate reports on arrears cases and attend Court, prepare all relevant Court papers, and represent the Council in court on possession cases for nonpayment of rent. Conduct interviews and undertake home visits to tenants in connection with matters relating to rent payment and the recovery of arrears. Ensuring a presence is maintained in the community. Create and deliver rent surgeries for schemes with the Borough to assist the tenants with payment issues, creating a positive payment culture and signpost when necessary. Effectively liaise with Neighbourhood & Tenancy Officers to ensure the delivery of coordinated and efficient services to each resident. Including updating household records on IT systems. Be available to attend the sign up of new tenancies and other tenancy sustainment visits. Provide advice to the tenant on their responsibilities regarding rent payments. Identify if benefit or debt advice is required and make referrals to the Tenancy Sustainment service where appropriate. Administration of payment methods including online, phone, payment cards and Direct Debits including creation and relevant amendments based on payment arrangements. Work with other agencies and internal departments such as Housing Benefits, DWP, CAB, Solicitors and the Courts in delivering an efficient and effective service. Adapt customer care to working practices through a customer- first approach, ensuring that customers are treated with respect and courtesy and experience an accountable service. To adhere to corporate standards of customer care in respect of answering correspondence, telephones, and complaints. Support investigations and provide relevant documentation and statements for appeals, complaints, and enquiries. In a legal challenge, Judicial Review or Ombudsman Enquiry, cooperate with managers and other relevant officers to prepare more detailed documentation. ESSENTIAL REQUIREMENTS INCLUDE: Minimum Level 2 qualifications in subjects relevant to the role. Level 3 qualification related to housing management and social housing practices (or be working towards/willing to work towards it). At least 2 years demonstrable experience working in the social housing sector, or in another relevant customer-facing service, demonstrating transferable skills or lived experience. In-depth understanding of the costs of tenancy failure on both tenants, their households, and the Council. Experience of collaboration and partnership working that has achieved excellent outcomes for people and improved service performance. Have extensive experience of representing landlords in civil courts for possession claims, variations of orders, warrants for eviction and stay hearings and standing as a witness and preparing for and attending evictions Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer. To discuss this vacancy in further detail or any other vacancies, please contact our Team on (phone number removed) or email (url removed)
Are you passionate about making a difference in communities? Do you have the skills and experience to lead on delivering excellent neighbourhood services? We are seeking a Senior Neighbourhoods Officer to join our dedicated team. This is an exciting opportunity for someone with excellent people skills, in-depth housing management knowledge, and proven experience in delivering high-quality housing click apply for full job details
Jan 30, 2026
Contractor
Are you passionate about making a difference in communities? Do you have the skills and experience to lead on delivering excellent neighbourhood services? We are seeking a Senior Neighbourhoods Officer to join our dedicated team. This is an exciting opportunity for someone with excellent people skills, in-depth housing management knowledge, and proven experience in delivering high-quality housing click apply for full job details
Join a new team within a large, established housing organisation in the West Midlands. We're looking for a Customer Engagement Manager to lead the delivery of housing service improvement initiatives across targeted neighbourhoods and intervention schemes. This is a pivotal role focused on improving service performance, estate management standards, neighbourhood quality, and long-term tenancy outco click apply for full job details
Jan 30, 2026
Full time
Join a new team within a large, established housing organisation in the West Midlands. We're looking for a Customer Engagement Manager to lead the delivery of housing service improvement initiatives across targeted neighbourhoods and intervention schemes. This is a pivotal role focused on improving service performance, estate management standards, neighbourhood quality, and long-term tenancy outco click apply for full job details
Rent Officer Bromsgrove and Redditch Council Reference No / Job Title: Rent Officer Location: Woodrow Housing Services, Woodrow, B98 7RY Duration: 12-week assignment Working Hours: 37 hours per week (9:00am - 5:00pm) Working Pattern: Hybrid - 2 office days (Wednesday & Friday) and 3 days working from home Rate: 25.50 per hour (Umbrella) Role Purpose The post holder will be committed to the Council's Vision and will carry out their work in line with its core values of Pride, People, Purpose and Performance. This role is responsible for managing rental income across a defined neighbourhood, ensuring effective income collection, tenancy sustainment, and compliance with relevant housing legislation and council policies. Key Responsibilities Manage rental income for a portfolio of properties within a defined neighbourhood. Deliver an effective income collection and recovery service in line with legislation, Council policies, performance standards, and customer satisfaction targets. Maximise housing revenue by working collaboratively with neighbourhood and tenancy teams, Housing Benefit, DWP, and external partners. Promote tenancy sustainment through early intervention, reducing the risk of homelessness and supporting vulnerable tenants. Support service development, projects, and initiatives alongside the leadership team. Provide guidance, training, and day-to-day support to junior team members. Ensure compliance with relevant legislation, including the Housing Acts, Localism Act, Local Government Act, and the Prevention of Social Housing Fraud Act. Main Duties Maximise rent collection and recover arrears through early intervention and enforcement of tenancy conditions. Monitor rent accounts and take prompt action in line with pre-action protocols and rent collection policies. Manage sub-accounts for court costs and introductory tenancies, ensuring accurate monitoring and payment transfers. Provide advice on housing and welfare benefits to help tenants maximise income. Stay up to date with legislative changes, including Welfare Reform, and assess their impact on tenants and the Council. Refer vulnerable tenants to appropriate internal and external support services to sustain tenancies. Prepare reports on arrears cases, attend court, prepare court papers, and represent the Council in possession proceedings. Conduct tenant interviews and home visits to support rent recovery and maintain a strong community presence. Create and deliver rent surgeries to promote positive payment behaviour and provide targeted support. Work closely with Neighbourhood & Tenancy Officers to deliver coordinated services and maintain accurate IT records. Attend tenancy sign-ups and sustainment visits, advising tenants on rent responsibilities and identifying support needs. Administer payment methods including online, phone, payment cards, and Direct Debits. Support the coaching, training, and development of advisors and apprentices as directed. Maintain accurate records to meet statutory and service reporting requirements. Monitor performance indicators and report regularly to the Housing Income Team Leader. Share knowledge, best practice, and procedural updates with colleagues. Liaise with internal departments and external agencies including Housing Benefits, DWP, CAB, solicitors, and the courts. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Jan 28, 2026
Contractor
Rent Officer Bromsgrove and Redditch Council Reference No / Job Title: Rent Officer Location: Woodrow Housing Services, Woodrow, B98 7RY Duration: 12-week assignment Working Hours: 37 hours per week (9:00am - 5:00pm) Working Pattern: Hybrid - 2 office days (Wednesday & Friday) and 3 days working from home Rate: 25.50 per hour (Umbrella) Role Purpose The post holder will be committed to the Council's Vision and will carry out their work in line with its core values of Pride, People, Purpose and Performance. This role is responsible for managing rental income across a defined neighbourhood, ensuring effective income collection, tenancy sustainment, and compliance with relevant housing legislation and council policies. Key Responsibilities Manage rental income for a portfolio of properties within a defined neighbourhood. Deliver an effective income collection and recovery service in line with legislation, Council policies, performance standards, and customer satisfaction targets. Maximise housing revenue by working collaboratively with neighbourhood and tenancy teams, Housing Benefit, DWP, and external partners. Promote tenancy sustainment through early intervention, reducing the risk of homelessness and supporting vulnerable tenants. Support service development, projects, and initiatives alongside the leadership team. Provide guidance, training, and day-to-day support to junior team members. Ensure compliance with relevant legislation, including the Housing Acts, Localism Act, Local Government Act, and the Prevention of Social Housing Fraud Act. Main Duties Maximise rent collection and recover arrears through early intervention and enforcement of tenancy conditions. Monitor rent accounts and take prompt action in line with pre-action protocols and rent collection policies. Manage sub-accounts for court costs and introductory tenancies, ensuring accurate monitoring and payment transfers. Provide advice on housing and welfare benefits to help tenants maximise income. Stay up to date with legislative changes, including Welfare Reform, and assess their impact on tenants and the Council. Refer vulnerable tenants to appropriate internal and external support services to sustain tenancies. Prepare reports on arrears cases, attend court, prepare court papers, and represent the Council in possession proceedings. Conduct tenant interviews and home visits to support rent recovery and maintain a strong community presence. Create and deliver rent surgeries to promote positive payment behaviour and provide targeted support. Work closely with Neighbourhood & Tenancy Officers to deliver coordinated services and maintain accurate IT records. Attend tenancy sign-ups and sustainment visits, advising tenants on rent responsibilities and identifying support needs. Administer payment methods including online, phone, payment cards, and Direct Debits. Support the coaching, training, and development of advisors and apprentices as directed. Maintain accurate records to meet statutory and service reporting requirements. Monitor performance indicators and report regularly to the Housing Income Team Leader. Share knowledge, best practice, and procedural updates with colleagues. Liaise with internal departments and external agencies including Housing Benefits, DWP, CAB, solicitors, and the courts. Eden Brown Synergy is an equal opportunities employer. Eden Brown Limited is a limited company registered in England and Wales with registered number (phone number removed). Our registered address is 5th floor 4 Coleman Street, London, EC2R 5AR, part of nGAGE Specialist Recruitment Limited T/A nGAGE Talent. Please consider the environment before printing this e-mail. This message is intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. We take reasonable precautions to ensure no viruses are present in this email but cannot accept responsibility for any loss or damage sustained as a result of computer viruses and the recipient must ensure that the email (and attachments) are virus free.
Registered Care Manager We re looking for an experienced and passionate Registered Care Manager to join the team. This is a wonderful opportunity for someone who truly believes in person centred care, community living and empowering people to live independently in their own homes. Position: Registered Care Manager Salary: £42,802.07 per annum (£44,208.22 per annum is achieved after 18 months successful performance in the role) Location: Washington, Sunderland Hours: Typically Monday- Friday with some flexibility evenings & weekend, 37.5 hours per week Contract: Permanent Closing Date: 24/02/2026 About the Role As Registered Manager, you will hold CQC registration and provide confident, compassionate leadership for Willow Brook, with some hybrid support to nearby services when required. You will be responsible for the day to day operational management of the service, ensuring that we consistently deliver safe, caring, responsive and high quality support. You will also play a vital role in driving continuous improvement, embedding best practice and supporting your team to be the very best they can be. What You ll Be Doing Leading and inspiring a dedicated care team to deliver outstanding, person centred support Ensuring full compliance with CQC regulations, safeguarding and quality standards Promoting independence, wellbeing and choice for people who use our services Building strong, positive relationships with residents, families, commissioners and partners Overseeing quality assurance, audits and continuous improvement plans Creating a supportive, inclusive and positive workplace culture where people feel valued Supporting hybrid working arrangements across nearby services when required Willow Brook is a warm, welcoming Extra Care scheme offering modern, self contained homes alongside flexible, on site care and support. At the heart of Willow Brook is a strong sense of community, where people feel safe, valued and connected, while still enjoying independence and choice. This role offers the chance to shape a service that genuinely makes a difference not just to residents, but to the wider neighbourhood. About You We re looking for someone who brings experience, heart and leadership to everything they do. You will: Be a Registered Care Manager with at least 2 years experience managing a CQC regulated service Have experience of Extra Care or similar services (housing experience is desirable, but not essential) Be passionate, innovative and committed to delivering high quality care Be a confident, approachable leader and a real team player Have strong knowledge of safeguarding, quality governance and regulatory frameworks Lead with empathy, integrity and enthusiasm To be successful in this role, you ll be an established Registered Manager with a minimum of 2 years experience as a Registered Manager service, ideally within Extra Care, supported living or a similar setting. Why work here Care should be about more than support it s about belonging, empowerment and community. The Extra Care services are designed to help people live the lives they choose, in homes they love, with the right support at the right time. At Willow Brook, you won t just manage a service you ll be part of something meaningful, shaping a vibrant community and helping transform lives every day. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. Other roles you may have experience of could include Registered Manager, Registered Manager Care, Care Home Manager, Home Care Manager, Domiciliary Care Manager, CQC Registered Manager, Registered Service Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Jan 27, 2026
Full time
Registered Care Manager We re looking for an experienced and passionate Registered Care Manager to join the team. This is a wonderful opportunity for someone who truly believes in person centred care, community living and empowering people to live independently in their own homes. Position: Registered Care Manager Salary: £42,802.07 per annum (£44,208.22 per annum is achieved after 18 months successful performance in the role) Location: Washington, Sunderland Hours: Typically Monday- Friday with some flexibility evenings & weekend, 37.5 hours per week Contract: Permanent Closing Date: 24/02/2026 About the Role As Registered Manager, you will hold CQC registration and provide confident, compassionate leadership for Willow Brook, with some hybrid support to nearby services when required. You will be responsible for the day to day operational management of the service, ensuring that we consistently deliver safe, caring, responsive and high quality support. You will also play a vital role in driving continuous improvement, embedding best practice and supporting your team to be the very best they can be. What You ll Be Doing Leading and inspiring a dedicated care team to deliver outstanding, person centred support Ensuring full compliance with CQC regulations, safeguarding and quality standards Promoting independence, wellbeing and choice for people who use our services Building strong, positive relationships with residents, families, commissioners and partners Overseeing quality assurance, audits and continuous improvement plans Creating a supportive, inclusive and positive workplace culture where people feel valued Supporting hybrid working arrangements across nearby services when required Willow Brook is a warm, welcoming Extra Care scheme offering modern, self contained homes alongside flexible, on site care and support. At the heart of Willow Brook is a strong sense of community, where people feel safe, valued and connected, while still enjoying independence and choice. This role offers the chance to shape a service that genuinely makes a difference not just to residents, but to the wider neighbourhood. About You We re looking for someone who brings experience, heart and leadership to everything they do. You will: Be a Registered Care Manager with at least 2 years experience managing a CQC regulated service Have experience of Extra Care or similar services (housing experience is desirable, but not essential) Be passionate, innovative and committed to delivering high quality care Be a confident, approachable leader and a real team player Have strong knowledge of safeguarding, quality governance and regulatory frameworks Lead with empathy, integrity and enthusiasm To be successful in this role, you ll be an established Registered Manager with a minimum of 2 years experience as a Registered Manager service, ideally within Extra Care, supported living or a similar setting. Why work here Care should be about more than support it s about belonging, empowerment and community. The Extra Care services are designed to help people live the lives they choose, in homes they love, with the right support at the right time. At Willow Brook, you won t just manage a service you ll be part of something meaningful, shaping a vibrant community and helping transform lives every day. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. Other roles you may have experience of could include Registered Manager, Registered Manager Care, Care Home Manager, Home Care Manager, Domiciliary Care Manager, CQC Registered Manager, Registered Service Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Registered Care Manager We re looking for an experienced and passionate Registered Care Manager to join the team. This is a wonderful opportunity for someone who truly believes in person centred care, community living and empowering people to live independently in their own homes. Position: Registered Care Manager Salary: £42,802.07 per annum (£44,208.22 per annum is achieved after 18 months successful performance in the role) Location: Washington, Sunderland Hours: Typically Monday- Friday with some flexibility evenings & weekend, 37.5 hours per week Contract: Permanent Closing Date: 24/02/2026 About the Role As Registered Manager, you will hold CQC registration and provide confident, compassionate leadership for Willow Brook, with some hybrid support to nearby services when required. You will be responsible for the day to day operational management of the service, ensuring that we consistently deliver safe, caring, responsive and high quality support. You will also play a vital role in driving continuous improvement, embedding best practice and supporting your team to be the very best they can be. What You ll Be Doing Leading and inspiring a dedicated care team to deliver outstanding, person centred support Ensuring full compliance with CQC regulations, safeguarding and quality standards Promoting independence, wellbeing and choice for people who use our services Building strong, positive relationships with residents, families, commissioners and partners Overseeing quality assurance, audits and continuous improvement plans Creating a supportive, inclusive and positive workplace culture where people feel valued Supporting hybrid working arrangements across nearby services when required Willow Brook is a warm, welcoming Extra Care scheme offering modern, self contained homes alongside flexible, on site care and support. At the heart of Willow Brook is a strong sense of community, where people feel safe, valued and connected, while still enjoying independence and choice. This role offers the chance to shape a service that genuinely makes a difference not just to residents, but to the wider neighbourhood. About You We re looking for someone who brings experience, heart and leadership to everything they do. You will: Be a Registered Care Manager with at least 2 years experience managing a CQC regulated service Have experience of Extra Care or similar services (housing experience is desirable, but not essential) Be passionate, innovative and committed to delivering high quality care Be a confident, approachable leader and a real team player Have strong knowledge of safeguarding, quality governance and regulatory frameworks Lead with empathy, integrity and enthusiasm To be successful in this role, you ll be an established Registered Manager with a minimum of 2 years experience as a Registered Manager service, ideally within Extra Care, supported living or a similar setting. Why work here Care should be about more than support it s about belonging, empowerment and community. The Extra Care services are designed to help people live the lives they choose, in homes they love, with the right support at the right time. At Willow Brook, you won t just manage a service you ll be part of something meaningful, shaping a vibrant community and helping transform lives every day. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. Other roles you may have experience of could include Registered Manager, Registered Manager Care, Care Home Manager, Home Care Manager, Domiciliary Care Manager, CQC Registered Manager, Registered Service Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Jan 27, 2026
Full time
Registered Care Manager We re looking for an experienced and passionate Registered Care Manager to join the team. This is a wonderful opportunity for someone who truly believes in person centred care, community living and empowering people to live independently in their own homes. Position: Registered Care Manager Salary: £42,802.07 per annum (£44,208.22 per annum is achieved after 18 months successful performance in the role) Location: Washington, Sunderland Hours: Typically Monday- Friday with some flexibility evenings & weekend, 37.5 hours per week Contract: Permanent Closing Date: 24/02/2026 About the Role As Registered Manager, you will hold CQC registration and provide confident, compassionate leadership for Willow Brook, with some hybrid support to nearby services when required. You will be responsible for the day to day operational management of the service, ensuring that we consistently deliver safe, caring, responsive and high quality support. You will also play a vital role in driving continuous improvement, embedding best practice and supporting your team to be the very best they can be. What You ll Be Doing Leading and inspiring a dedicated care team to deliver outstanding, person centred support Ensuring full compliance with CQC regulations, safeguarding and quality standards Promoting independence, wellbeing and choice for people who use our services Building strong, positive relationships with residents, families, commissioners and partners Overseeing quality assurance, audits and continuous improvement plans Creating a supportive, inclusive and positive workplace culture where people feel valued Supporting hybrid working arrangements across nearby services when required Willow Brook is a warm, welcoming Extra Care scheme offering modern, self contained homes alongside flexible, on site care and support. At the heart of Willow Brook is a strong sense of community, where people feel safe, valued and connected, while still enjoying independence and choice. This role offers the chance to shape a service that genuinely makes a difference not just to residents, but to the wider neighbourhood. About You We re looking for someone who brings experience, heart and leadership to everything they do. You will: Be a Registered Care Manager with at least 2 years experience managing a CQC regulated service Have experience of Extra Care or similar services (housing experience is desirable, but not essential) Be passionate, innovative and committed to delivering high quality care Be a confident, approachable leader and a real team player Have strong knowledge of safeguarding, quality governance and regulatory frameworks Lead with empathy, integrity and enthusiasm To be successful in this role, you ll be an established Registered Manager with a minimum of 2 years experience as a Registered Manager service, ideally within Extra Care, supported living or a similar setting. Why work here Care should be about more than support it s about belonging, empowerment and community. The Extra Care services are designed to help people live the lives they choose, in homes they love, with the right support at the right time. At Willow Brook, you won t just manage a service you ll be part of something meaningful, shaping a vibrant community and helping transform lives every day. Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates. Other roles you may have experience of could include Registered Manager, Registered Manager Care, Care Home Manager, Home Care Manager, Domiciliary Care Manager, CQC Registered Manager, Registered Service Manager. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
MMP Consultancy are looking to recruit an Income Officer on a Fixed Term basis, based in South East London. Salary: 39,268 Per Annum Main Responsibilities: Offer a courteous and polite service to the clients customers, dealing with requests promptly and giving accurate and fair advice. Support the Neighbourhood Services team in resolving tenancy management issues. Support the Neighbourhood Services Team in identifying, reporting and Investigation of reports of tenancy fraud and sub-letting Lead the recovery across all tenures of rent, service charge and other debt, including former tenant, proactively and in accordance with the clients Policies and Procedures, taking prompt action where required to ensure that, arrears are kept in line with agreed targets. Where required, across all tenures, take all steps in the legal process including representing the client at Court and First Tier Tribunals, and present cases on behalf of the client. Prepare statistics and information on patch arrears management within a reasonable timescale, as required. Working with the financial inclusion team, Support providers, Local Authority, DWP and other external agencies ensure residents receive the support necessary to pay rents and service charges. In liaison with the Neighbourhoods Team and Financial Inclusion Team ensure agreements reached with outgoing residents regarding outstanding debt, and incoming residents are able to meet the financial obligations they are undertaking. Provide support and advice to tenants and other representative groups, as required where relating to the promotion of payment of rent and service charges and financial inclusion, including attending external tenants meetings, including those outside office opening hours and in line with the clients commitment to resident involvement in service delivery. Where required lead on the revenue recovery for any homeownership tenures within the patch in line with clients policies and procedures and with legislation. This includes liaising with the Leasehold Officer and Rent and Service Charge Project Manager to provide comprehensive responses to service charge enquires where relate to recovery. Requirements: Proven experience of debt/arrears recovery - preferably in the housing sector. Computer literate, with knowledge of Word and Excel Good numeracy skills to a standard which enable the calculation of rent and service charge payments Good verbal and written communication skills and an ability to effectively represent the Association externally Ability to sensitively manage difficult situations with residents to achieve positive outcomes. Ability to manage a varied and busy workload to meet deadlines and targets Knowledge of the legal processes involved in arrears recovery Knowledge of housing and welfare benefits
Jan 26, 2026
Contractor
MMP Consultancy are looking to recruit an Income Officer on a Fixed Term basis, based in South East London. Salary: 39,268 Per Annum Main Responsibilities: Offer a courteous and polite service to the clients customers, dealing with requests promptly and giving accurate and fair advice. Support the Neighbourhood Services team in resolving tenancy management issues. Support the Neighbourhood Services Team in identifying, reporting and Investigation of reports of tenancy fraud and sub-letting Lead the recovery across all tenures of rent, service charge and other debt, including former tenant, proactively and in accordance with the clients Policies and Procedures, taking prompt action where required to ensure that, arrears are kept in line with agreed targets. Where required, across all tenures, take all steps in the legal process including representing the client at Court and First Tier Tribunals, and present cases on behalf of the client. Prepare statistics and information on patch arrears management within a reasonable timescale, as required. Working with the financial inclusion team, Support providers, Local Authority, DWP and other external agencies ensure residents receive the support necessary to pay rents and service charges. In liaison with the Neighbourhoods Team and Financial Inclusion Team ensure agreements reached with outgoing residents regarding outstanding debt, and incoming residents are able to meet the financial obligations they are undertaking. Provide support and advice to tenants and other representative groups, as required where relating to the promotion of payment of rent and service charges and financial inclusion, including attending external tenants meetings, including those outside office opening hours and in line with the clients commitment to resident involvement in service delivery. Where required lead on the revenue recovery for any homeownership tenures within the patch in line with clients policies and procedures and with legislation. This includes liaising with the Leasehold Officer and Rent and Service Charge Project Manager to provide comprehensive responses to service charge enquires where relate to recovery. Requirements: Proven experience of debt/arrears recovery - preferably in the housing sector. Computer literate, with knowledge of Word and Excel Good numeracy skills to a standard which enable the calculation of rent and service charge payments Good verbal and written communication skills and an ability to effectively represent the Association externally Ability to sensitively manage difficult situations with residents to achieve positive outcomes. Ability to manage a varied and busy workload to meet deadlines and targets Knowledge of the legal processes involved in arrears recovery Knowledge of housing and welfare benefits
An exciting opportunity has arisen for an experienced ASB Officer to join a dynamic housing organisation in Birmingham on a temporary basis. This is a hands-on role where you'll take the lead on tackling anti-social behaviour, protecting residents' wellbeing through a balanced approach of investigation, enforcement, prevention, and early intervention. You'll manage a varied and complex caseload, working closely with internal teams and external partners to resolve ASB effectively, reduce repeat incidents, and contribute to safer, well-managed neighbourhoods. Responsibilities of an ASB Officer: Manage a full ASB caseload, leading cases from initial complaint through to resolution, in line with policies, procedures, and current legislation. Conduct initial triage meetings to assess risk, vulnerability, and safeguarding concerns, ensuring appropriate actions and support are put in place at the earliest opportunity. Lead on complex and high-risk ASB cases, including safeguarding, domestic abuse, hate crime, and vulnerability, taking decisive action to remove immediate risks and support longer-term solutions. Gather, prepare, and manage customer statements and witness statements, ensuring evidence is robust, accurate, and suitable for legal proceedings. Prepare legal case files and attend court hearings where required, presenting evidence and working closely with legal teams. Carry out regular ASB case reviews, ensuring cases are progressing appropriately, actions are proportionate, and outcomes are clearly recorded. Work collaboratively with neighbourhood, tenancy, property, and community safety teams to address nuisance behaviour, environmental issues, and design-out-crime initiatives. Build effective working relationships with external agencies, including police, local authorities, social services, and support providers. Produce monthly performance and casework reports to keep senior leaders informed of trends, risks, and outcomes. Analyse ASB data and case outcomes to identify patterns, improve service delivery, and support preventative and training initiatives. What We'd Love To See From You: Proven experience working as an ASB Officer within a housing association, local authority, or similar organisation. Strong knowledge of ASB legislation, safeguarding, tenancy enforcement, and legal processes, including experience preparing cases for court. Confidence managing complex, high-volume caseloads, prioritising effectively in a fast-paced environment. A collaborative, solutions-focused professional who is comfortable working across teams and with partner agencies. Excellent communication, negotiation, and organisational skills, with the ability to remain calm and professional under pressure. A proactive, improvement-focused mindset, with a commitment to learning and continuous service improvement. If this ASB Officer role is for you please apply or contact (url removed)
Jan 24, 2026
Contractor
An exciting opportunity has arisen for an experienced ASB Officer to join a dynamic housing organisation in Birmingham on a temporary basis. This is a hands-on role where you'll take the lead on tackling anti-social behaviour, protecting residents' wellbeing through a balanced approach of investigation, enforcement, prevention, and early intervention. You'll manage a varied and complex caseload, working closely with internal teams and external partners to resolve ASB effectively, reduce repeat incidents, and contribute to safer, well-managed neighbourhoods. Responsibilities of an ASB Officer: Manage a full ASB caseload, leading cases from initial complaint through to resolution, in line with policies, procedures, and current legislation. Conduct initial triage meetings to assess risk, vulnerability, and safeguarding concerns, ensuring appropriate actions and support are put in place at the earliest opportunity. Lead on complex and high-risk ASB cases, including safeguarding, domestic abuse, hate crime, and vulnerability, taking decisive action to remove immediate risks and support longer-term solutions. Gather, prepare, and manage customer statements and witness statements, ensuring evidence is robust, accurate, and suitable for legal proceedings. Prepare legal case files and attend court hearings where required, presenting evidence and working closely with legal teams. Carry out regular ASB case reviews, ensuring cases are progressing appropriately, actions are proportionate, and outcomes are clearly recorded. Work collaboratively with neighbourhood, tenancy, property, and community safety teams to address nuisance behaviour, environmental issues, and design-out-crime initiatives. Build effective working relationships with external agencies, including police, local authorities, social services, and support providers. Produce monthly performance and casework reports to keep senior leaders informed of trends, risks, and outcomes. Analyse ASB data and case outcomes to identify patterns, improve service delivery, and support preventative and training initiatives. What We'd Love To See From You: Proven experience working as an ASB Officer within a housing association, local authority, or similar organisation. Strong knowledge of ASB legislation, safeguarding, tenancy enforcement, and legal processes, including experience preparing cases for court. Confidence managing complex, high-volume caseloads, prioritising effectively in a fast-paced environment. A collaborative, solutions-focused professional who is comfortable working across teams and with partner agencies. Excellent communication, negotiation, and organisational skills, with the ability to remain calm and professional under pressure. A proactive, improvement-focused mindset, with a commitment to learning and continuous service improvement. If this ASB Officer role is for you please apply or contact (url removed)
Join a new team within a large, established housing organisation in the West Midlands. We're looking for a Customer Engagement Manager to lead the delivery of housing service improvement initiatives across targeted neighbourhoods and intervention schemes. This is a pivotal role focused on improving service performance, estate management standards, neighbourhood quality, and long-term tenancy outcomes across the organisation. Key Responsibilities of a Customer Engagement Manager: Lead the development and delivery of housing service improvement plans, ensuring neighbourhood and estate services are consistent, effective, and aligned with organisational priorities. Use resident feedback, performance data, and operational insight to identify service gaps and drive continuous improvement across neighbourhood and estate management services. Work collaboratively with property services, tenancy services, neighbourhood teams, and commercial functions to implement joined-up solutions that improve service delivery and customer outcomes. Support and coordinate initiatives addressing anti-social behaviour, environmental standards, estate management, and community safety, ensuring a proactive and preventative approach. Lead and manage service improvement and neighbourhood projects, ensuring delivery within agreed scope, budget, and timescales. Develop and implement targeted improvement strategies to reduce tenancy failures, improve neighbourhood performance, and strengthen housing management outcomes. What We'd Love To See From You as a Customer Engagement Manager: Proven experience in housing service delivery, estate management, repairs, or environmental services, with a strong track record of driving service improvement and performance improvement. Demonstrable experience of leading change, implementing new ways of working, and managing improvement projects within a housing or related environment. Strong knowledge of housing management and neighbourhood services, with experience improving service quality, tenancy sustainment, and estate performance. What's On Offer: Permanent contract Hybrid working Competitive salary Company benefits If this Customer Engagement Manager role is for you please apply or contact (url removed)
Jan 24, 2026
Full time
Join a new team within a large, established housing organisation in the West Midlands. We're looking for a Customer Engagement Manager to lead the delivery of housing service improvement initiatives across targeted neighbourhoods and intervention schemes. This is a pivotal role focused on improving service performance, estate management standards, neighbourhood quality, and long-term tenancy outcomes across the organisation. Key Responsibilities of a Customer Engagement Manager: Lead the development and delivery of housing service improvement plans, ensuring neighbourhood and estate services are consistent, effective, and aligned with organisational priorities. Use resident feedback, performance data, and operational insight to identify service gaps and drive continuous improvement across neighbourhood and estate management services. Work collaboratively with property services, tenancy services, neighbourhood teams, and commercial functions to implement joined-up solutions that improve service delivery and customer outcomes. Support and coordinate initiatives addressing anti-social behaviour, environmental standards, estate management, and community safety, ensuring a proactive and preventative approach. Lead and manage service improvement and neighbourhood projects, ensuring delivery within agreed scope, budget, and timescales. Develop and implement targeted improvement strategies to reduce tenancy failures, improve neighbourhood performance, and strengthen housing management outcomes. What We'd Love To See From You as a Customer Engagement Manager: Proven experience in housing service delivery, estate management, repairs, or environmental services, with a strong track record of driving service improvement and performance improvement. Demonstrable experience of leading change, implementing new ways of working, and managing improvement projects within a housing or related environment. Strong knowledge of housing management and neighbourhood services, with experience improving service quality, tenancy sustainment, and estate performance. What's On Offer: Permanent contract Hybrid working Competitive salary Company benefits If this Customer Engagement Manager role is for you please apply or contact (url removed)
Leasehold Administrator Location: Eastleigh (after probation hybrid working, with Monday and Friday at home) Salary: £36,980 P/A Hours: Monday to Friday, 37 hours per week. Contract: this is a temporary contract of at least 3 months, with potential to remain on a permanent basis - however, this is not guaranteed. Our client, a leading housing provider, is seeking an experienced Leasehold Administrator to join their Operations Directorate. This is a key position managing a designated geographical area and ensuring that all services delivered to leasehold and shared-ownership customers are responsive, professional, and customer-focused. You will provide a comprehensive management service across the leasehold and shared-ownership portfolio, taking ownership of complex cases and delivering expert advice on all aspects of leasehold management. Key Responsibilities Manage a wide portfolio, taking full responsibility for all aspects of leasehold management. Offer expert guidance on lease clauses, covenants, demised areas, and leaseholder rights and responsibilities. Support the Leasehold Administration team with consents and take appropriate enforcement action for breaches of lease covenants, including court action for forfeiture when necessary. Support Section 20 and QLTA consultations and manage responses. Work closely with residents' associations on estate improvements, account queries, and planned maintenance programmes. Investigate subletting fraud in line with procedures and ensure all appropriate actions are taken. Resolve complaints and enquiries promptly and effectively. Skills & Experience Proven knowledge and experience in leasehold management for leasehold and shared-ownership customers. CIH or RPM qualification (or willingness to work toward one). Strong understanding of the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act, and their application to residential leaseholders. Hands-on experience applying leasehold law in assignments, consents, enfranchisement, lease extensions, breach of covenants, and service charges. Ability to analyse and interpret lease covenants and apply health & safety legislation relevant to neighbourhood management. Skilled in handling difficult, sensitive, and challenging situations with professionalism and tact. Why Join Our Client This is an opportunity to work with a respected housing organisation that values expertise, professionalism, and customer care. You'll be part of a supportive team and have the chance to make a direct impact on the lives of homeowners and shared-ownership residents. How to Apply If you have the skills, experience, and drive to excel in this role, we'd love to hear from you on (phone number removed)/email your CV to (url removed).
Jan 23, 2026
Seasonal
Leasehold Administrator Location: Eastleigh (after probation hybrid working, with Monday and Friday at home) Salary: £36,980 P/A Hours: Monday to Friday, 37 hours per week. Contract: this is a temporary contract of at least 3 months, with potential to remain on a permanent basis - however, this is not guaranteed. Our client, a leading housing provider, is seeking an experienced Leasehold Administrator to join their Operations Directorate. This is a key position managing a designated geographical area and ensuring that all services delivered to leasehold and shared-ownership customers are responsive, professional, and customer-focused. You will provide a comprehensive management service across the leasehold and shared-ownership portfolio, taking ownership of complex cases and delivering expert advice on all aspects of leasehold management. Key Responsibilities Manage a wide portfolio, taking full responsibility for all aspects of leasehold management. Offer expert guidance on lease clauses, covenants, demised areas, and leaseholder rights and responsibilities. Support the Leasehold Administration team with consents and take appropriate enforcement action for breaches of lease covenants, including court action for forfeiture when necessary. Support Section 20 and QLTA consultations and manage responses. Work closely with residents' associations on estate improvements, account queries, and planned maintenance programmes. Investigate subletting fraud in line with procedures and ensure all appropriate actions are taken. Resolve complaints and enquiries promptly and effectively. Skills & Experience Proven knowledge and experience in leasehold management for leasehold and shared-ownership customers. CIH or RPM qualification (or willingness to work toward one). Strong understanding of the Commonhold and Leasehold Reform Act 2002 and the Landlord and Tenant Act, and their application to residential leaseholders. Hands-on experience applying leasehold law in assignments, consents, enfranchisement, lease extensions, breach of covenants, and service charges. Ability to analyse and interpret lease covenants and apply health & safety legislation relevant to neighbourhood management. Skilled in handling difficult, sensitive, and challenging situations with professionalism and tact. Why Join Our Client This is an opportunity to work with a respected housing organisation that values expertise, professionalism, and customer care. You'll be part of a supportive team and have the chance to make a direct impact on the lives of homeowners and shared-ownership residents. How to Apply If you have the skills, experience, and drive to excel in this role, we'd love to hear from you on (phone number removed)/email your CV to (url removed).
