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multi site resident services manager
Caretech
Assistant Psychologist - Maternity Cover FTC 6 Months
Caretech Northampton, Northamptonshire
Assistant Psychologist - Maternity Cover FTC 6 Months Location: The Oakleaf Group, Northampton Hours: 37.5 hours per week Salary: £26,481 per annum We have an exciting opportunity for an enthusiastic Assistant Psychologist to join our Multi-professional therapy team, at the Oakleaf Group, on a fixed-term contract. You would be part of a dynamic and supportive team that includes Physiotherapy, Speech & Language therapy, Psychology and Nursing. The successful applicant should have a desire to develop their knowledge and skills in the field of brain injury rehabilitation. The role would suit an Assistant Psychologist, who has a Degree in Psychology, at least 2:1 or above, along with experience in healthcare, ideally brain injury, and would like to develop their clinical skills further in this specialist field. Assistant Psychologists directly support the Registered Qualified Psychologist and are embedded within the interdisciplinary teams. Key functions include (but are not limited to): contributing to psychological assessment and psychological interventions under supervision of a registered psychologist; undertaking clinically relevant audits; collecting, analysing and reporting on a range of statistics; collaborating on agreed research projects; and devising and undertaking teaching and training of staff. The Oakleaf Group is a leading provider of specialist brain injury rehabilitation services for male and female adults. We have a comprehensive team of nursing and therapy staff ensuring the rehabilitation is individualised and appropriate to the needs of each resident. Person Specification: Degree in Psychology, 2:1 or above is essential Experience of working within healthcare is essential Previous experience of specific brain injury rehabilitation is desired A driver with own transport as there will be travel between sites Benefits of working with us: Competitive rates of pay Company pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes Career progression within the company CareTech Foundation - Opportunity to apply for family and friend's grants Free DBS check Pension scheme Training courses and CPD opportunities Regular supervision from a Clinical Psychologist Free meals when on shift Expectations: The Oakleaf Group expect all staff to participate in continual professional development. Regular supervision is provided and in-service and external training are available. Opportunities for the development of leadership skills are also available, such as the mentoring of assistant staff. This is a unique opportunity for an Assistant Psychologist to develop their skills within a conscientious, hardworking and supportive team, allowing creativity within their work. The role is being recruited on a 6-month fixed-term contract. Job Summary: To contribute to psychological, behavioural and risk assessments. To support and assists in the formulation and delivery or care plans involving psychological treatment and/or management. To assist and to take the lead in the co-ordination and running of different therapeutic groups. To provide orientation to inpatients within the unit. To assist in the development of a psychologically based framework of understanding and care to the benefit of all residents of the service, across all settings where care takes place. To maintain appropriate records of work undertaken, and any other information requirements. By agreement, to undertake or contribute to research relevant to the service. Evaluate individual and unit-wide programmes. Maintain a database of information routinely collected from observational recording measures and summarise results from this to inform clinical reviews. Take responsibility for ensuring completion of outcome measures by the interdisciplinary team as required. To contribute to written reports. To maintain the highest standards of clinical record keeping and report writing in accordance with professional codes of practice of the British Psychological Society policies and procedures. This is not an exhaustive list of duties. The post holder may be required to undertake other duties following appropriate discussion with their line manager. Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage.
Jan 09, 2026
Full time
Assistant Psychologist - Maternity Cover FTC 6 Months Location: The Oakleaf Group, Northampton Hours: 37.5 hours per week Salary: £26,481 per annum We have an exciting opportunity for an enthusiastic Assistant Psychologist to join our Multi-professional therapy team, at the Oakleaf Group, on a fixed-term contract. You would be part of a dynamic and supportive team that includes Physiotherapy, Speech & Language therapy, Psychology and Nursing. The successful applicant should have a desire to develop their knowledge and skills in the field of brain injury rehabilitation. The role would suit an Assistant Psychologist, who has a Degree in Psychology, at least 2:1 or above, along with experience in healthcare, ideally brain injury, and would like to develop their clinical skills further in this specialist field. Assistant Psychologists directly support the Registered Qualified Psychologist and are embedded within the interdisciplinary teams. Key functions include (but are not limited to): contributing to psychological assessment and psychological interventions under supervision of a registered psychologist; undertaking clinically relevant audits; collecting, analysing and reporting on a range of statistics; collaborating on agreed research projects; and devising and undertaking teaching and training of staff. The Oakleaf Group is a leading provider of specialist brain injury rehabilitation services for male and female adults. We have a comprehensive team of nursing and therapy staff ensuring the rehabilitation is individualised and appropriate to the needs of each resident. Person Specification: Degree in Psychology, 2:1 or above is essential Experience of working within healthcare is essential Previous experience of specific brain injury rehabilitation is desired A driver with own transport as there will be travel between sites Benefits of working with us: Competitive rates of pay Company pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes Career progression within the company CareTech Foundation - Opportunity to apply for family and friend's grants Free DBS check Pension scheme Training courses and CPD opportunities Regular supervision from a Clinical Psychologist Free meals when on shift Expectations: The Oakleaf Group expect all staff to participate in continual professional development. Regular supervision is provided and in-service and external training are available. Opportunities for the development of leadership skills are also available, such as the mentoring of assistant staff. This is a unique opportunity for an Assistant Psychologist to develop their skills within a conscientious, hardworking and supportive team, allowing creativity within their work. The role is being recruited on a 6-month fixed-term contract. Job Summary: To contribute to psychological, behavioural and risk assessments. To support and assists in the formulation and delivery or care plans involving psychological treatment and/or management. To assist and to take the lead in the co-ordination and running of different therapeutic groups. To provide orientation to inpatients within the unit. To assist in the development of a psychologically based framework of understanding and care to the benefit of all residents of the service, across all settings where care takes place. To maintain appropriate records of work undertaken, and any other information requirements. By agreement, to undertake or contribute to research relevant to the service. Evaluate individual and unit-wide programmes. Maintain a database of information routinely collected from observational recording measures and summarise results from this to inform clinical reviews. Take responsibility for ensuring completion of outcome measures by the interdisciplinary team as required. To contribute to written reports. To maintain the highest standards of clinical record keeping and report writing in accordance with professional codes of practice of the British Psychological Society policies and procedures. This is not an exhaustive list of duties. The post holder may be required to undertake other duties following appropriate discussion with their line manager. Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer. Due to the high volume of applications we receive, we are unable to contact every applicant. We will be in touch 7-10 days after receipt of your CV if progressing your application to the next stage.
Barclays Bank Plc
Migration Services Product Manager
Barclays Bank Plc Knutsford, Cheshire
Join Barclays as a Migration Services Product Manager, where you'll be responsible for delivering strategy and maintaining operational integrity. You will work in alignment with the Global Team, leading a cross-functional team. The team is currently transforming into a newly structured unit. To be successful in this role, you should have: Proven experience as a Product Manager, serving critical technology-driven products. Extensive knowledge of Agile methodologies within the Product Development Lifecycle. Proven experience in Product Discovery, data analysis, and delivery methods. Other highly valued skills may include: Strong understanding of modern infrastructure architecture (containerization, virtualization, public cloud) and Site Reliability Engineering practices, including metrics and observability tools. Experience working in a finance, banking, or fintech company with an internal customer base. Certified Product Owner You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role is based in Knutsford. Purpose of the role To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank's technologies to enact the vision defined in the product roadmap. Accountabilities Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development. Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team. Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure. Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance. Monitoring of product performance to identify opportunities for optimisation that meets the banks performance standards. Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improve product development and delivery. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Jan 09, 2026
Full time
Join Barclays as a Migration Services Product Manager, where you'll be responsible for delivering strategy and maintaining operational integrity. You will work in alignment with the Global Team, leading a cross-functional team. The team is currently transforming into a newly structured unit. To be successful in this role, you should have: Proven experience as a Product Manager, serving critical technology-driven products. Extensive knowledge of Agile methodologies within the Product Development Lifecycle. Proven experience in Product Discovery, data analysis, and delivery methods. Other highly valued skills may include: Strong understanding of modern infrastructure architecture (containerization, virtualization, public cloud) and Site Reliability Engineering practices, including metrics and observability tools. Experience working in a finance, banking, or fintech company with an internal customer base. Certified Product Owner You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills This role is based in Knutsford. Purpose of the role To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank's technologies to enact the vision defined in the product roadmap. Accountabilities Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development. Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team. Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure. Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance. Monitoring of product performance to identify opportunities for optimisation that meets the banks performance standards. Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improve product development and delivery. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others. OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
Bennett and Game Recruitment LTD
Design Manager
Bennett and Game Recruitment LTD Portsmouth, Hampshire
A progressive and people-focused principal contractor is looking to appoint a Design Manager to join its expanding design team, supporting the delivery of major fa ade remediation and complex building envelope schemes. With confirmed work secured into 2028, this is an opportunity to join a stable, cash-rich business that continues to invest in its people, its technology, and the future of safer, better-built environments. Based out of their head office in the Portsmouth area, projects are delivered nationwide. This new position has been created due to increased workload, offering a unique opportunity to shape and influence design management within the business. Projects range in value up to 22 million and include complex schemes across residential towers, stadiums, commercial buildings, and public sector assets. The company has built strong, long-term partnerships with blue-chip clients and is widely recognised for technical delivery on challenging and sensitive sites. Now targeting further growth, the company is scaling with purpose, aiming to exceed 50 million turnover this year. Backed by a listed parent group with significant financial strength, they operate with a modern, entrepreneurial approach while maintaining strong family values and a culture of trust and development. Design Manager Salary & Benefits Salary: 60,000 - 85,000 (DOE) 25-30 days holiday + Bank Holiday Pension Scheme Project Bonus Scheme Company Bonus Scheme 4 Years Death in Service Cover Critical Illness Cover Hybrid working available (mainly office-based with occasional site visits) Team Social Events Company events and supportive social environment Comprehensive in-house and external Training and Development Access to Udemy and training courses Charity Fundraising Days Office facilities including stocked kitchen and shower Design Manager Job Overview Manage and coordinate design deliverables across complex envelope remediation and construction schemes. Ensure all design milestones are achieved and programmes continuously updated. Oversee and drive performance of external design houses, consultants, and internal design/technical teams. Provide programme and milestone control using Microsoft Project. Maintain effective communication with stakeholders, commercial, and operational teams. Monitor design risk and ensure compliance with HRB requirements and regulatory standards. Support procurement and site delivery by ensuring accurate and timely design information. Attend occasional site visits as required (no permanent site presence). Design Manager Requirements Minimum 5 years' experience in design and/or project management within the building envelope or wider construction industry. Strong background in design management; fa ade remediation experience desirable. Technical proficiency with Microsoft Project; Primavera advantageous. Ability to manage workflows, external consultants, and multi-disciplinary teams. Strong commercial awareness in relation to design deliverables. Confident communicator, able to build and maintain strong client and stakeholder relationships. Candidates from an architectural background (e.g., Architectural Technologist) with progression into project management will also be considered. What makes this opportunity different? Forward workload confirmed into 2028 Secure financial backing with strong reserves Low staff turnover and clear paths for progression Structured mentoring and access to coaching Real stories of team members doubling their earnings in under three years Weekly culture feedback that informs senior management decisions Training support, flexible working, and long-term incentives including shares Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Jan 09, 2026
Full time
A progressive and people-focused principal contractor is looking to appoint a Design Manager to join its expanding design team, supporting the delivery of major fa ade remediation and complex building envelope schemes. With confirmed work secured into 2028, this is an opportunity to join a stable, cash-rich business that continues to invest in its people, its technology, and the future of safer, better-built environments. Based out of their head office in the Portsmouth area, projects are delivered nationwide. This new position has been created due to increased workload, offering a unique opportunity to shape and influence design management within the business. Projects range in value up to 22 million and include complex schemes across residential towers, stadiums, commercial buildings, and public sector assets. The company has built strong, long-term partnerships with blue-chip clients and is widely recognised for technical delivery on challenging and sensitive sites. Now targeting further growth, the company is scaling with purpose, aiming to exceed 50 million turnover this year. Backed by a listed parent group with significant financial strength, they operate with a modern, entrepreneurial approach while maintaining strong family values and a culture of trust and development. Design Manager Salary & Benefits Salary: 60,000 - 85,000 (DOE) 25-30 days holiday + Bank Holiday Pension Scheme Project Bonus Scheme Company Bonus Scheme 4 Years Death in Service Cover Critical Illness Cover Hybrid working available (mainly office-based with occasional site visits) Team Social Events Company events and supportive social environment Comprehensive in-house and external Training and Development Access to Udemy and training courses Charity Fundraising Days Office facilities including stocked kitchen and shower Design Manager Job Overview Manage and coordinate design deliverables across complex envelope remediation and construction schemes. Ensure all design milestones are achieved and programmes continuously updated. Oversee and drive performance of external design houses, consultants, and internal design/technical teams. Provide programme and milestone control using Microsoft Project. Maintain effective communication with stakeholders, commercial, and operational teams. Monitor design risk and ensure compliance with HRB requirements and regulatory standards. Support procurement and site delivery by ensuring accurate and timely design information. Attend occasional site visits as required (no permanent site presence). Design Manager Requirements Minimum 5 years' experience in design and/or project management within the building envelope or wider construction industry. Strong background in design management; fa ade remediation experience desirable. Technical proficiency with Microsoft Project; Primavera advantageous. Ability to manage workflows, external consultants, and multi-disciplinary teams. Strong commercial awareness in relation to design deliverables. Confident communicator, able to build and maintain strong client and stakeholder relationships. Candidates from an architectural background (e.g., Architectural Technologist) with progression into project management will also be considered. What makes this opportunity different? Forward workload confirmed into 2028 Secure financial backing with strong reserves Low staff turnover and clear paths for progression Structured mentoring and access to coaching Real stories of team members doubling their earnings in under three years Weekly culture feedback that informs senior management decisions Training support, flexible working, and long-term incentives including shares Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.
Regional Resident Services Manager
Cobalt Recruitment.
Regional Resident Services Manager Location: Multiple sites across North London Full time - Monday to Friday 35.5 hours We are seeking an experienced Regional Resident Services Manager to lead operations across a portfolio of high-quality residential rental communities. This is an exciting opportunity for a motivated people leader with strong operational, customer experience and compliance manageme click apply for full job details
Jan 09, 2026
Full time
Regional Resident Services Manager Location: Multiple sites across North London Full time - Monday to Friday 35.5 hours We are seeking an experienced Regional Resident Services Manager to lead operations across a portfolio of high-quality residential rental communities. This is an exciting opportunity for a motivated people leader with strong operational, customer experience and compliance manageme click apply for full job details
Deloitte LLP
Senior Consultant/Manager, Real Estate Stamp Tax, Financial Investors
Deloitte LLP City, Cardiff
This is an opportunity to make a career applying and developing existing Stamp Taxes and legal knowledge to practice in tax. As a Consultant, Senior Consultant or Manager in the Stamp Taxes team, you will grow your understanding of the commercial environment we work in, develop your knowledge of Deloitte, our clients, industry and market sectors. The team operates out the firm's Real Estate practice sitting in the wider Financial Investors group. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values.Whatever we do, whereverwe arein the world, we lead the way,serve with integrity,take care of each other,fosterinclusion, and collaborate for measurable impact .These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost. Connect to your opportunity This is an exciting opportunity to join a busy and growing Stamp Taxes team. The team of 12 is part of the firm's Real Estate tax practice, which is the strongest in the UK and has a focus on large scale commercial property investment. The team also work across the tax and legal service line, giving exposure to multiple industry sectors and top quality clients, including institutional and other private capital funds, multi-nationals and UK listed companies. Your role will involve: Advising on the full range of transactions in UK securities and land, including UK and non-UK corporate structures, residential and commercial property for a variety of clients The work will be weighted to advisory and analysis, rather than computational work or other compliance Include due diligence and corporate restructuring Assessment and preparation of information to support Stamp Taxes advice and the availability of reliefs, including review of legal documentation and of ownership structures Working with the team on the analysis and interpretation of new legislation and case law Working alongside our wider tax teams at all levels Over time, you will be expected to steward and delegate to the junior team members Connect to your skills and professional experience Previous experience as a Stamp Taxes specialist Previous advisory experience Excellent communication skills with the ability to manage and develop client relationships. To help with our understanding of your skillset and experience, we would like you to upload a Cover Letter alongside your CV Connect to your business -Tax Innovation and tax consultancy may not seem to go together, but that's exactly what you'll find at Deloitte. We're constantly seeking the new and working together to push the limits of what's possible. Discover a new kind of tax career that you can make your own. Tax Our comprehensive range of services encompasses everything from the completion of tax returns (corporation tax self-assessment) to complex consultancy assignments and strategic tax planning. We advise on corporate and general tax, international M&A, stamp tax, cross-border transfer pricing, reorganisations and reconstructions, and competent authority negotiations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The scale and range of projects you get to work on, because of Deloitte's capability across all industries and clients, is why I would recommend a career here." "We advise some of the largest, most prestigious clients in the world, so the work is really challenging and exciting. We also have a fantastic team of smart, driven people, and a supportive, entrepreneurial culture where everyone's encouraged to be bold, creative, and ambitious" -Oliver, Tax Consulting Our hybrid working policy You'll be based in London or Cardiff with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritiseyour wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Jan 09, 2026
Full time
This is an opportunity to make a career applying and developing existing Stamp Taxes and legal knowledge to practice in tax. As a Consultant, Senior Consultant or Manager in the Stamp Taxes team, you will grow your understanding of the commercial environment we work in, develop your knowledge of Deloitte, our clients, industry and market sectors. The team operates out the firm's Real Estate practice sitting in the wider Financial Investors group. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values.Whatever we do, whereverwe arein the world, we lead the way,serve with integrity,take care of each other,fosterinclusion, and collaborate for measurable impact .These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost. Connect to your opportunity This is an exciting opportunity to join a busy and growing Stamp Taxes team. The team of 12 is part of the firm's Real Estate tax practice, which is the strongest in the UK and has a focus on large scale commercial property investment. The team also work across the tax and legal service line, giving exposure to multiple industry sectors and top quality clients, including institutional and other private capital funds, multi-nationals and UK listed companies. Your role will involve: Advising on the full range of transactions in UK securities and land, including UK and non-UK corporate structures, residential and commercial property for a variety of clients The work will be weighted to advisory and analysis, rather than computational work or other compliance Include due diligence and corporate restructuring Assessment and preparation of information to support Stamp Taxes advice and the availability of reliefs, including review of legal documentation and of ownership structures Working with the team on the analysis and interpretation of new legislation and case law Working alongside our wider tax teams at all levels Over time, you will be expected to steward and delegate to the junior team members Connect to your skills and professional experience Previous experience as a Stamp Taxes specialist Previous advisory experience Excellent communication skills with the ability to manage and develop client relationships. To help with our understanding of your skillset and experience, we would like you to upload a Cover Letter alongside your CV Connect to your business -Tax Innovation and tax consultancy may not seem to go together, but that's exactly what you'll find at Deloitte. We're constantly seeking the new and working together to push the limits of what's possible. Discover a new kind of tax career that you can make your own. Tax Our comprehensive range of services encompasses everything from the completion of tax returns (corporation tax self-assessment) to complex consultancy assignments and strategic tax planning. We advise on corporate and general tax, international M&A, stamp tax, cross-border transfer pricing, reorganisations and reconstructions, and competent authority negotiations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The scale and range of projects you get to work on, because of Deloitte's capability across all industries and clients, is why I would recommend a career here." "We advise some of the largest, most prestigious clients in the world, so the work is really challenging and exciting. We also have a fantastic team of smart, driven people, and a supportive, entrepreneurial culture where everyone's encouraged to be bold, creative, and ambitious" -Oliver, Tax Consulting Our hybrid working policy You'll be based in London or Cardiff with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritiseyour wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Deloitte LLP
Senior Consultant/Manager, Real Estate Stamp Tax, Financial Investors
Deloitte LLP City, London
This is an opportunity to make a career applying and developing existing Stamp Taxes and legal knowledge to practice in tax. As a Consultant, Senior Consultant or Manager in the Stamp Taxes team, you will grow your understanding of the commercial environment we work in, develop your knowledge of Deloitte, our clients, industry and market sectors. The team operates out the firm's Real Estate practice sitting in the wider Financial Investors group. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values.Whatever we do, whereverwe arein the world, we lead the way,serve with integrity,take care of each other,fosterinclusion, and collaborate for measurable impact .These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost. Connect to your opportunity This is an exciting opportunity to join a busy and growing Stamp Taxes team. The team of 12 is part of the firm's Real Estate tax practice, which is the strongest in the UK and has a focus on large scale commercial property investment. The team also work across the tax and legal service line, giving exposure to multiple industry sectors and top quality clients, including institutional and other private capital funds, multi-nationals and UK listed companies. Your role will involve: Advising on the full range of transactions in UK securities and land, including UK and non-UK corporate structures, residential and commercial property for a variety of clients The work will be weighted to advisory and analysis, rather than computational work or other compliance Include due diligence and corporate restructuring Assessment and preparation of information to support Stamp Taxes advice and the availability of reliefs, including review of legal documentation and of ownership structures Working with the team on the analysis and interpretation of new legislation and case law Working alongside our wider tax teams at all levels Over time, you will be expected to steward and delegate to the junior team members Connect to your skills and professional experience Previous experience as a Stamp Taxes specialist Previous advisory experience Excellent communication skills with the ability to manage and develop client relationships. To help with our understanding of your skillset and experience, we would like you to upload a Cover Letter alongside your CV Connect to your business -Tax Innovation and tax consultancy may not seem to go together, but that's exactly what you'll find at Deloitte. We're constantly seeking the new and working together to push the limits of what's possible. Discover a new kind of tax career that you can make your own. Tax Our comprehensive range of services encompasses everything from the completion of tax returns (corporation tax self-assessment) to complex consultancy assignments and strategic tax planning. We advise on corporate and general tax, international M&A, stamp tax, cross-border transfer pricing, reorganisations and reconstructions, and competent authority negotiations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The scale and range of projects you get to work on, because of Deloitte's capability across all industries and clients, is why I would recommend a career here." "We advise some of the largest, most prestigious clients in the world, so the work is really challenging and exciting. We also have a fantastic team of smart, driven people, and a supportive, entrepreneurial culture where everyone's encouraged to be bold, creative, and ambitious" -Oliver, Tax Consulting Our hybrid working policy You'll be based in London or Cardiff with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritiseyour wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Jan 09, 2026
Full time
This is an opportunity to make a career applying and developing existing Stamp Taxes and legal knowledge to practice in tax. As a Consultant, Senior Consultant or Manager in the Stamp Taxes team, you will grow your understanding of the commercial environment we work in, develop your knowledge of Deloitte, our clients, industry and market sectors. The team operates out the firm's Real Estate practice sitting in the wider Financial Investors group. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values.Whatever we do, whereverwe arein the world, we lead the way,serve with integrity,take care of each other,fosterinclusion, and collaborate for measurable impact .These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost. Connect to your opportunity This is an exciting opportunity to join a busy and growing Stamp Taxes team. The team of 12 is part of the firm's Real Estate tax practice, which is the strongest in the UK and has a focus on large scale commercial property investment. The team also work across the tax and legal service line, giving exposure to multiple industry sectors and top quality clients, including institutional and other private capital funds, multi-nationals and UK listed companies. Your role will involve: Advising on the full range of transactions in UK securities and land, including UK and non-UK corporate structures, residential and commercial property for a variety of clients The work will be weighted to advisory and analysis, rather than computational work or other compliance Include due diligence and corporate restructuring Assessment and preparation of information to support Stamp Taxes advice and the availability of reliefs, including review of legal documentation and of ownership structures Working with the team on the analysis and interpretation of new legislation and case law Working alongside our wider tax teams at all levels Over time, you will be expected to steward and delegate to the junior team members Connect to your skills and professional experience Previous experience as a Stamp Taxes specialist Previous advisory experience Excellent communication skills with the ability to manage and develop client relationships. To help with our understanding of your skillset and experience, we would like you to upload a Cover Letter alongside your CV Connect to your business -Tax Innovation and tax consultancy may not seem to go together, but that's exactly what you'll find at Deloitte. We're constantly seeking the new and working together to push the limits of what's possible. Discover a new kind of tax career that you can make your own. Tax Our comprehensive range of services encompasses everything from the completion of tax returns (corporation tax self-assessment) to complex consultancy assignments and strategic tax planning. We advise on corporate and general tax, international M&A, stamp tax, cross-border transfer pricing, reorganisations and reconstructions, and competent authority negotiations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "The scale and range of projects you get to work on, because of Deloitte's capability across all industries and clients, is why I would recommend a career here." "We advise some of the largest, most prestigious clients in the world, so the work is really challenging and exciting. We also have a fantastic team of smart, driven people, and a supportive, entrepreneurial culture where everyone's encouraged to be bold, creative, and ambitious" -Oliver, Tax Consulting Our hybrid working policy You'll be based in London or Cardiff with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritiseyour wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead. Connect to your next step A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level. Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers
Director of Operations - Manchester, UK
TaskUs City, Manchester
.Director of Operations - Manchester, UK page is loaded Director of Operations - Manchester, UKlocations: Manchester, United Kingdomtime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 31, 2026 (30+ days left to apply)job requisition id: R\_2512\_16737 About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.What does a Director of Operations - Fleet Response Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top notch. Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these programs.As Director of Operations , you will: Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team. Maintain an open line of communication between staff and senior management. Manage and staff the operations assigned. Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like. Develop individual and team goals and implement plans to carry out objectives. Guide the Operations Managers in meeting all team & individual goals. Ensure compliance with all established policies and procedures. Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures. Requirements: At least 3 years of experience in the related field preferably Director or VP level specializing in BPO Autonomous Vehicle Operations. Strong computer skills especially in using Google Suite applications. Proven track record of meeting, delivering and exceeding targets. Excellent communication skills, both verbal and written. Must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude. Proven ability to scale operations, and strong experience at employee retention. Flexibility to travel Location: Manchester is required How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL . to learn more about our Culture & life at TaskUs.At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (). This is the only chat room where you will find our recruiters.
Jan 09, 2026
Full time
.Director of Operations - Manchester, UK page is loaded Director of Operations - Manchester, UKlocations: Manchester, United Kingdomtime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 31, 2026 (30+ days left to apply)job requisition id: R\_2512\_16737 About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.What does a Director of Operations - Fleet Response Think of yourself as one of the leaders of the department, so not just anyone is qualified for this role! We make sure we get the best of the best, after all, we are a ridiculously good company thus we make sure all our employees are top notch. Imagine yourself going to work with one thing on your mind: you want to focus on client satisfaction. As you tackle your new tasks for the day, you know that it will lead to one thing: oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to these programs.As Director of Operations , you will: Be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. Be responsible for regular and often daily interactions with all the company departments/campaign team leaders and the whole management team. Maintain an open line of communication between staff and senior management. Manage and staff the operations assigned. Be responsible for all aspects of operations which include but are not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like. Develop individual and team goals and implement plans to carry out objectives. Guide the Operations Managers in meeting all team & individual goals. Ensure compliance with all established policies and procedures. Assist the Senior Director of Operations /Vice President of Operations in crafting operations procedures. Requirements: At least 3 years of experience in the related field preferably Director or VP level specializing in BPO Autonomous Vehicle Operations. Strong computer skills especially in using Google Suite applications. Proven track record of meeting, delivering and exceeding targets. Excellent communication skills, both verbal and written. Must be able to build productive business relationships with clients and must have strong organizational, analytical and managerial skills. We need someone who possesses a professional, courteous, and resilient attitude. Proven ability to scale operations, and strong experience at employee retention. Flexibility to travel Location: Manchester is required How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL . to learn more about our Culture & life at TaskUs.At TaskUs, we put our frontline first, period. We have state-of-the-art workspaces, top-notch benefits, and some of the best teammates in the world. No matter where you are around the globe, we invest in you and your career growth. Join Us! Let's change the way the world works.TaskUs is looking for ridiculously good talent, and we are excited that you are considering TaskUs for your next career step. In doing so, we take your security and safety very seriously to ensure as part of the hiring process. Here are a few things that are important to know about our company and recruiting process: You will never be asked for payment information or banking information during the application or interview process. We WILL NOT ask you for your national ID number (Social Security or Government ID) or date of birth when applying for a position with us Please be aware that scammers may try to take advantage of you by impersonating TaskUs or TaskUs employees in order to access money or personal information and offer false employment opportunities in our name.We have identified several clues to watch out for to help you identify and avoid recruiting scams: TaskUs will never ask for financial information of any kind or for payment of money during the job application process.We do not require any financial, credit card or bank account information and/or any payment of any kind in order to be considered for employment. If you are asked to pay for things like equipment fees, travel fees, or some other deposit or application-processing fee, even if claimed you will be reimbursed, this is not Us. It is a scam. TaskUs does not require personal information including Social Security Number, National ID, Government ID or date of birth as part of the application process. We may ask for basic contact information such as your email address, phone number, and/or home address to ensure we can contact you. If you were contacted by a third-party organization claiming to represent TaskUs or hiring on behalf of TaskUs, or if you were contacted in a chat room such as Google Hangouts, or Telegram app, you should be careful in sharing any information. TaskUs official chat room is located on our Careers website (). This is the only chat room where you will find our recruiters.
IBM
Infrastructure & Technology AWS Devops Engineer - Defence sector Professional Cheltenham, GB
IBM Cheltenham, Gloucestershire
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer-to-peer appreciation as well as from manager to employees Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. As a Senior AWS DevOps Infrastructure Specialist, you'll leverage your extensive technical expertise and leadership skills to drive innovation and excellence within our organization. Responsibilities: Lead the design, development, and implementation of complex AWS infrastructure solutions Mentor and guide junior team members, fostering a culture of continuous learning and improvement Collaborate with stakeholders to define system architecture and ensure seamless integration with DevOps toolchains and CI/CD pipelines Stay current with emerging AWS trends, tools, and best practices Contribute to the development of AWS infrastructure strategies and roadmaps Join our team and contribute to the development of innovative AWS infrastructure solutions that drive business success. If you're passionate about understanding and solving complex infrastructure challenges and have a knack for creating AWS solutions that maximize ROI, we'd love to hear from you Required education Bachelor's Degree Preferred education None Required technical and professional expertise Masterful proficiency in Infrastructure as Code provisioning and sandbox environment creation Strong understanding of Kubernetes, Docker, and CRIO management Proven track record of delivering high-quality AWS infrastructure solutions in a professional setting Exceptional communication, leadership, and problem-solving skills As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance. Preferred technical and professional experience Extensive certification in AWS Administration Familiarity with cloud-native architecture and deployment models Knowledge of container orchestration best practices Experience with monitoring tools and key metrics (SLA, services health) Understanding of performance measurement tools and code quality metrics ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Is this role a commissionable/sales incentive based position?
Jan 09, 2026
Full time
At IBM CIC, we provide technical and industry expertise to a wide range of public and private sector clients in the UK. A career in IBM CIC means you'll have the opportunity to work with leading professionals across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. You will get the chance to deliver effective solutions, driving meaningful business change for our clients, using some of the latest technology platforms. Curiosity and a constant quest for knowledge serve as the foundation to success here. You'll be encouraged and supported to constantly reinvent yourself, focusing on skills in demand in an ever changing market. You'll be working with diverse teams, coming up with creative solutions which impact a wide network of clients, who may be at their site or one of our CIC or IBM locations. Our culture of evolution centres on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. We offer: Many training opportunities from classroom to e-learning, mentoring and coaching programs and the chance to gain industry recognized certifications Regular and frequent promotion opportunities to ensure you can drive and develop your career with us Feedback and checkpoints throughout the year Diversity & Inclusion as an essential and authentic component of our culture through our policies and process as well as our Employee Champion teams and support networks A culture where your ideas for growth and innovation are always welcome Internal recognition programs for peer-to-peer appreciation as well as from manager to employees Tools and policies to support your work-life balance from flexible working approaches, sabbatical programs, paid paternity leave, maternity leave and an innovative maternity returners scheme More traditional benefits, such as 25 days holiday (in addition to public holidays), private medical, dental & optical cover, online shopping discounts, an Employee Assistance Program, life assurance and a group personal pension plan of an additional 5% of your base salary paid by us monthly to save for your future. In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. As a Senior AWS DevOps Infrastructure Specialist, you'll leverage your extensive technical expertise and leadership skills to drive innovation and excellence within our organization. Responsibilities: Lead the design, development, and implementation of complex AWS infrastructure solutions Mentor and guide junior team members, fostering a culture of continuous learning and improvement Collaborate with stakeholders to define system architecture and ensure seamless integration with DevOps toolchains and CI/CD pipelines Stay current with emerging AWS trends, tools, and best practices Contribute to the development of AWS infrastructure strategies and roadmaps Join our team and contribute to the development of innovative AWS infrastructure solutions that drive business success. If you're passionate about understanding and solving complex infrastructure challenges and have a knack for creating AWS solutions that maximize ROI, we'd love to hear from you Required education Bachelor's Degree Preferred education None Required technical and professional expertise Masterful proficiency in Infrastructure as Code provisioning and sandbox environment creation Strong understanding of Kubernetes, Docker, and CRIO management Proven track record of delivering high-quality AWS infrastructure solutions in a professional setting Exceptional communication, leadership, and problem-solving skills As an equal opportunities' employer, we welcome applications from individuals of all backgrounds. However, for you to be eligible for this role, you must have the valid right to work in the UK. Unfortunately, we do not offer visa sponsorship and have no future plans to do so. You must be a resident in the UK and have been living continuously in the UK for the last 10 years. You must be able to hold or gain a UK government security clearance. Preferred technical and professional experience Extensive certification in AWS Administration Familiarity with cloud-native architecture and deployment models Knowledge of container orchestration best practices Experience with monitoring tools and key metrics (SLA, services health) Understanding of performance measurement tools and code quality metrics ABOUT BUSINESS UNIT IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet. YOUR In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better. Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background. Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do. Are you ready to be an IBMer? ABOUT IBM IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world. Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world. IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status. OTHER RELEVANT JOB DETAILS IBM wants you to bring your whole self to work and for you this might mean the ability to work flexibly. If you are interested in a flexible working pattern, please talk to our recruitment team to find out if this is possible in the current working environment. Is this role a commissionable/sales incentive based position?
Vice President, Compliance and Financial Crime Project Manager - IT Planning Division
MUFG Bank, Ltd City, London
Vice President, Compliance and Financial Crime Project Manager - IT Planning Division page is loaded Vice President, Compliance and Financial Crime Project Manager - IT Planning Divisionlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.We are MUFG. 360 years of heritage. A world-class set of businesses. And more than 180,000 employees in 50 markets. It's no surprise that MUFG has grown to become one of the top five banks in the world. Our services include commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. MUFG offers stability in an ever-changing market, providing services to high-profile clients worldwide.Please visit our website for more information - Dept overview: The IT Planning division is a global Programme Delivery Management team responsible for the delivery of the strategic Delivery portfolio across Bank and Securities entities in EMEA. The team is based in London with oversight, prioritization & delivery for the International Securities business portfolio and Bank London branch portfolio. The Delivery portfolio is delivered across key regional programs of work (Front Office, Compliance & Financial Crime, Operations, Finance, Risk & Data, Human Resources, Technology, and Planning), and overseen by the Regional Portfolio Committee.Outside of the core Programme delivery portfolio; the IT Planning function leads a stream that develops and delivers Strategic or Transformation programs of work. The objectives of these are predominately to drive simplification and deliver a sustainable operating model in EMEA that is aligned with strategic business or functional targets. This stream currently manages the delivery of various initiatives that help define and delivery against strategic or MTP initiatives for EMEA management.Over the past three years, MUFG in EMEA has embarked on an integration journey between MUFG Bank London and Securities to support the delivery of a sustainable business and operating model for the longer term business growth that aligns with internal performance objectives and externally to support our Clients and Market footprint in EMEA MAIN PURPOSE OF THE ROLE The successful candidate will be part of the Compliance and Financial Crime Portfolio Change function, reporting into the Portfolio Lead and its corresponding delegate on a regular basis. When required, the candidate must be able to facilitate technical analysis and translate facts and figures to allow for streamlined decision making by non subject matter experts. Experience in either Compliance (data quality, data governance, regulatory reporting / monitoring and trade / comms surveillance) or Financial Crime (AML, KYC and Sanctions screening) is a must to ensure quick understanding of content and anticipating risks or issues. The candidate will need to have extensive experience in Investment Banking. Strong communication and interpersonal skills are a must, and candidate must have a well organised structured approach to managing medium to large projects and work with senior stakeholders, subject matter experts and consultants. The right candidate will work closely, from front to back, with Functional Subject Matter Expert (SME) leads or Account Executives (AEs) in support of delivering against planned initiatives, the definition and running of fact finding and decision-making meetings, Working Groups, and Steering Committees to achieve tangible outcomes required to deliver against business objectives. KEY RESPONSIBILITIES Overall responsibility for delivering complex change projects from initiation through to build, deployment and handover to the business Manage programme of projects, some as overall project manager, some via work stream leads Accountable for managing the full project lifecycle adhering to management standard governance and best practice from project initiation to closure. Manage day-to-day operational aspects of the programme. Competent in managing to established project methodology and best practice. Ensures project documents are complete, current, and appropriately stored. Responsible for working closely with relevant business and key stakeholders to ensure effective and efficient implementation of project(s). Responsible and accountable for creating and maintaining project plans and revising as appropriate to meet changing needs and requirements. Run and manage steering committees, working groups (cross functional) and ensure accountability of actions against planned timelines. Be a trusted partner functional stakeholders and Planning department ensuring updates, issues and consensus is effectively managed and delivered. Manage implementation deliveries ensuring transparency of risks, issues and dependencies that are fully aligned to functional / business owners. Produce management information surrounding project health and delivery of progress Oversight of project costs against budget and report status update on the project budget. Responsible for identifying resource demand and assign responsibilities. Responsible for working closely with technology and business product owners in order to design and deliver a fit for purpose solution. Identifying & managing interdependencies with other projects within the Compliance and Financial Crime Portfolio and external to it. WORK EXPERIENCE Essential: Experience in successfully leading full lifecycle complex projects Minimum 10 years proven track record delivering projects to financial institutions within time and budget. Strong governance approach to delivery Effective communication and leadership SKILLS AND EXPERIENCE Functional / Technical Competencies: Full understanding of the project lifecycle Strong project delivery and deadline management Experienced user of project management tools Proven experience of managing budgets Demonstrable track record of managing multiple stakeholders and building relationships across diverse skillsets and across the international organisation Direct experience in managing multiple functional stakeholder (senior level) and consultants to derive clear and tangible outcomes Experience with identifying project outputs and tracking Business benefits. Education / Qualifications: Degree level (min) Programme/Project management or Financial markets led accreditation (beneficial) PERSONAL REQUIREMENTS Excellent communication skills Result & Delivery driven, with a strong sense of accountability A proactive, motivated approach. Conflict management ensuring collaborative outcomes Strong decision-making skills, the ability to demonstrate sound judgement A structured and logical approach to work The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurised environment Strong numerical skills Advanced Experience of MS Project and or other PM tools (Planview) Microsoft Office skills (specifically Powerpoint, Visio, Excel & Word).We are
Jan 09, 2026
Full time
Vice President, Compliance and Financial Crime Project Manager - IT Planning Division page is loaded Vice President, Compliance and Financial Crime Project Manager - IT Planning Divisionlocations: Londontime type: Full timeposted on: Posted Todayjob requisition id: -WDDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.We are MUFG. 360 years of heritage. A world-class set of businesses. And more than 180,000 employees in 50 markets. It's no surprise that MUFG has grown to become one of the top five banks in the world. Our services include commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. MUFG offers stability in an ever-changing market, providing services to high-profile clients worldwide.Please visit our website for more information - Dept overview: The IT Planning division is a global Programme Delivery Management team responsible for the delivery of the strategic Delivery portfolio across Bank and Securities entities in EMEA. The team is based in London with oversight, prioritization & delivery for the International Securities business portfolio and Bank London branch portfolio. The Delivery portfolio is delivered across key regional programs of work (Front Office, Compliance & Financial Crime, Operations, Finance, Risk & Data, Human Resources, Technology, and Planning), and overseen by the Regional Portfolio Committee.Outside of the core Programme delivery portfolio; the IT Planning function leads a stream that develops and delivers Strategic or Transformation programs of work. The objectives of these are predominately to drive simplification and deliver a sustainable operating model in EMEA that is aligned with strategic business or functional targets. This stream currently manages the delivery of various initiatives that help define and delivery against strategic or MTP initiatives for EMEA management.Over the past three years, MUFG in EMEA has embarked on an integration journey between MUFG Bank London and Securities to support the delivery of a sustainable business and operating model for the longer term business growth that aligns with internal performance objectives and externally to support our Clients and Market footprint in EMEA MAIN PURPOSE OF THE ROLE The successful candidate will be part of the Compliance and Financial Crime Portfolio Change function, reporting into the Portfolio Lead and its corresponding delegate on a regular basis. When required, the candidate must be able to facilitate technical analysis and translate facts and figures to allow for streamlined decision making by non subject matter experts. Experience in either Compliance (data quality, data governance, regulatory reporting / monitoring and trade / comms surveillance) or Financial Crime (AML, KYC and Sanctions screening) is a must to ensure quick understanding of content and anticipating risks or issues. The candidate will need to have extensive experience in Investment Banking. Strong communication and interpersonal skills are a must, and candidate must have a well organised structured approach to managing medium to large projects and work with senior stakeholders, subject matter experts and consultants. The right candidate will work closely, from front to back, with Functional Subject Matter Expert (SME) leads or Account Executives (AEs) in support of delivering against planned initiatives, the definition and running of fact finding and decision-making meetings, Working Groups, and Steering Committees to achieve tangible outcomes required to deliver against business objectives. KEY RESPONSIBILITIES Overall responsibility for delivering complex change projects from initiation through to build, deployment and handover to the business Manage programme of projects, some as overall project manager, some via work stream leads Accountable for managing the full project lifecycle adhering to management standard governance and best practice from project initiation to closure. Manage day-to-day operational aspects of the programme. Competent in managing to established project methodology and best practice. Ensures project documents are complete, current, and appropriately stored. Responsible for working closely with relevant business and key stakeholders to ensure effective and efficient implementation of project(s). Responsible and accountable for creating and maintaining project plans and revising as appropriate to meet changing needs and requirements. Run and manage steering committees, working groups (cross functional) and ensure accountability of actions against planned timelines. Be a trusted partner functional stakeholders and Planning department ensuring updates, issues and consensus is effectively managed and delivered. Manage implementation deliveries ensuring transparency of risks, issues and dependencies that are fully aligned to functional / business owners. Produce management information surrounding project health and delivery of progress Oversight of project costs against budget and report status update on the project budget. Responsible for identifying resource demand and assign responsibilities. Responsible for working closely with technology and business product owners in order to design and deliver a fit for purpose solution. Identifying & managing interdependencies with other projects within the Compliance and Financial Crime Portfolio and external to it. WORK EXPERIENCE Essential: Experience in successfully leading full lifecycle complex projects Minimum 10 years proven track record delivering projects to financial institutions within time and budget. Strong governance approach to delivery Effective communication and leadership SKILLS AND EXPERIENCE Functional / Technical Competencies: Full understanding of the project lifecycle Strong project delivery and deadline management Experienced user of project management tools Proven experience of managing budgets Demonstrable track record of managing multiple stakeholders and building relationships across diverse skillsets and across the international organisation Direct experience in managing multiple functional stakeholder (senior level) and consultants to derive clear and tangible outcomes Experience with identifying project outputs and tracking Business benefits. Education / Qualifications: Degree level (min) Programme/Project management or Financial markets led accreditation (beneficial) PERSONAL REQUIREMENTS Excellent communication skills Result & Delivery driven, with a strong sense of accountability A proactive, motivated approach. Conflict management ensuring collaborative outcomes Strong decision-making skills, the ability to demonstrate sound judgement A structured and logical approach to work The ability to manage large workloads and tight deadlines Excellent attention to detail and accuracy A calm approach, with the ability to perform well in a pressurised environment Strong numerical skills Advanced Experience of MS Project and or other PM tools (Planview) Microsoft Office skills (specifically Powerpoint, Visio, Excel & Word).We are
The Imperial London Hotels Ltd
Hotel Reception Manager
The Imperial London Hotels Ltd
Hotel Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2024. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we d like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days. Reward and recognition schemes including discounts across a number of high street brands 50% discount to friends and family at our hotels (excluding Morton Hotel) Employee Assistance Programme Workplace pension scheme Interest free season ticket loan (after probation) Training and development through our ILH Group Academy to support your career development and growth. Employee recognition awards, Christmas Party and other social events. Free Meals on site Local discounts at Gym, Dry Cleaners, Restaurant outlets
Jan 09, 2026
Full time
Hotel Reception Manager Royal National Hotel 40 hours Fully Flexible 5 out of 7 days weekly rota £28,194.00 + benefits Imperial London Hotels has been running hotels in Central London for over 180 years, currently operating seven 3 & 4-star hotels in the heart of Bloomsbury. Independent and family-owned, ILH has a unique heritage and culture that remains its foundation as it evolves and modernises. The portfolio includes The Royal National Hotel which remains UK largest hotel with over 1,600 rooms, The Bedford Hotel, The President Hotel, The Tavistock Hotel, The Morton Hotel and our newly acquired IHG Branded Holiday Inn Bloomsbury. Following a major refurbishment, The Imperial Hotel will open as ILH flagship 4 Deluxe Hotel in 2024. We are now recruiting a Reception Manager at our Royal National 1630-bedroom Hotel. Putting our guests at the heart of everything you do, you make it your mission to ensure that you and your team deliver an exceptional guest journey from check in to check out. Working as part of a large Reception team with 2 other Reception Managers, you will be a role model for the team, leading by example to create a memorable guest experience for each guest, and address any shortfalls in service quality and operating standards. Key Duties will include the following: Support the Front Office Management team in delivering quality of service and delivery for all services and facilities within Front Office departments holding regularly team meetings to agree areas of operational focus on service quality, KPI and other targets. Confidently handle any guest complaints in a timely manner and ensure that suitable solutions are reached to satisfaction of our guests. Establish guest satisfaction data and develops improvement plans to address service shortfalls in service quality and /or delivery standards Ensure that the front desk team provides a professional and friendly service for customers and manage any guest complaints that arise. Ensure that there is adequate cover across the reception through scheduling staff rotas and providing cover as needed. Responsible for recruiting, onboarding all Reception and other front of house team members you will create a culture of continuous professional development empowering them to deliver and be the best What we d like from you Previous experience as a Reception Supervisor or Front of House supervisor in a similar operation A Passion for hospitality you are all about creating memorable experiences for others no matter what time of day. Commercially focused with an understanding of how to maximise profits through revenue management. Experience of budgets, P&L and forecasting would be advantageous. Personable and engaging with the ability to build rapport easily, with great communication skills with both internal departments and guests alike A multi-tasker with your excellent organisation skills, you can prioritise workload and also adapt to changing priorities where needed. You will be a natural leader with the ability to motivate and develop a team to reach their full potential both personally and professionally. A positive can-do attitude, you are calm under pressure, able to work both independently and as part of a team. A good working knowledge of Microsoft and knowledge of Reservation Systems (Opera) What you ll get in return Holidays 28 (inc. of bank holidays) increasing with length of service up to 33 days. Reward and recognition schemes including discounts across a number of high street brands 50% discount to friends and family at our hotels (excluding Morton Hotel) Employee Assistance Programme Workplace pension scheme Interest free season ticket loan (after probation) Training and development through our ILH Group Academy to support your career development and growth. Employee recognition awards, Christmas Party and other social events. Free Meals on site Local discounts at Gym, Dry Cleaners, Restaurant outlets
Caretech
Assistant Psychologist
Caretech Oldbury, West Midlands
Assistant Psychologist Location : Oldbury Birmingham Salary: £14.56 per hour Hours: 37.5 hours per week We are looking for an Assistant Psychologist with a passion for supporting adults with developing, mental health illness, learning disabilities and Autism. Coveberry Oldbury is a locked rehabilitation hospital for individuals that are either detained under the mental health act or require informal Hospital treatment whilst being subject to DOLs. All the individuals we support have a primary diagnosis of Learning Disabilities and/or Autism, with co-existing mental health conditions. Job role: As an Assistant Psychologist, you will provide a high standard of quality care under the supervision of a Practitioner Psychologist. You will assist in the formulation of routine care plans, involving the psychological treatment or management of the patient's condition. As part of your role, you will be required to attend and contribute to MDT meetings, support the delivery of teaching and training other members of the team and support the Practitioner Psychologists within the service on a day-to-day basis. Rewards & Benefits: £250 Recommend A Friend Bonus Up to 28 Days Holiday, inclusive of bank holidays Access to a wide range of free online courses for all staff on a variety of topics for self-development of your career Free DBS Check Stakeholder Pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes CareTech Foundation - Opportunity to apply for family and friend's grants Free on-site parking Main Duties and Responsibilities: Adopt a professional approach to patient / resident care at all times. Be required to develop and maintain good working relationships with colleagues, visitors, carers, members of the multi-disciplinary care team and senior professional and managerial staff. Conform at all times to the Policies and Procedures of the Company, with particular regard to confidentiality, financial and administrative responsibilities and prevention of healthcare-associated infection (HCAI); this includes a requirement for rigorous and consistent compliance with policies for hand hygiene, use of personal protective equipment and safe disposals of sharps (where deemed relevant to the role). Maintain and support all quality initiatives and objectives introduced into the organisation. To be familiar and comply with the service Business Continuity Plan in case of an emergency. Take personal responsibility for ensuring that The Caretech Group resources are used efficiently and with minimum wastage What we are looking for: BSc Psychology Experience working in care Who we are! Coveberry, is part of The CareTech Group; established in 1993, and is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 550 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.
Jan 09, 2026
Full time
Assistant Psychologist Location : Oldbury Birmingham Salary: £14.56 per hour Hours: 37.5 hours per week We are looking for an Assistant Psychologist with a passion for supporting adults with developing, mental health illness, learning disabilities and Autism. Coveberry Oldbury is a locked rehabilitation hospital for individuals that are either detained under the mental health act or require informal Hospital treatment whilst being subject to DOLs. All the individuals we support have a primary diagnosis of Learning Disabilities and/or Autism, with co-existing mental health conditions. Job role: As an Assistant Psychologist, you will provide a high standard of quality care under the supervision of a Practitioner Psychologist. You will assist in the formulation of routine care plans, involving the psychological treatment or management of the patient's condition. As part of your role, you will be required to attend and contribute to MDT meetings, support the delivery of teaching and training other members of the team and support the Practitioner Psychologists within the service on a day-to-day basis. Rewards & Benefits: £250 Recommend A Friend Bonus Up to 28 Days Holiday, inclusive of bank holidays Access to a wide range of free online courses for all staff on a variety of topics for self-development of your career Free DBS Check Stakeholder Pension Free Employee Assistance Programme Annual Employee Awards Evening Employee Recognition Schemes CareTech Foundation - Opportunity to apply for family and friend's grants Free on-site parking Main Duties and Responsibilities: Adopt a professional approach to patient / resident care at all times. Be required to develop and maintain good working relationships with colleagues, visitors, carers, members of the multi-disciplinary care team and senior professional and managerial staff. Conform at all times to the Policies and Procedures of the Company, with particular regard to confidentiality, financial and administrative responsibilities and prevention of healthcare-associated infection (HCAI); this includes a requirement for rigorous and consistent compliance with policies for hand hygiene, use of personal protective equipment and safe disposals of sharps (where deemed relevant to the role). Maintain and support all quality initiatives and objectives introduced into the organisation. To be familiar and comply with the service Business Continuity Plan in case of an emergency. Take personal responsibility for ensuring that The Caretech Group resources are used efficiently and with minimum wastage What we are looking for: BSc Psychology Experience working in care Who we are! Coveberry, is part of The CareTech Group; established in 1993, and is one of the largest providers of specialist social care services supporting 5000 adults with a wide range of needs in more than 550 services across the UK. Committed to the highest standards of care and governance, we provide innovative care pathways for vulnerable people to live in community settings. We support people to take control of their lives - this could be finding employment, having an active social life, learning new skills or building self-confidence. CareTech Community Services are proud to inform you that they are a "Disability Confident Leader". Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.
eRecruitSmart
Part-time Administration Assistant
eRecruitSmart
A super opportunity has arisen for an Administration Assistant for a wonderful charitable organisation based in Hampstead who are looking for a well-organised and friendly person to join their small, dedicated team. This is a varied and rewarding role for someone who enjoys supporting others, keeping things running smoothly, and contributing to a busy local charity. This is a part-time position for 15 hours per week (flexible hours to be agreed) with an attractive rate of £15.00 per hour. About the Charity The Community Centre has been at the heart of NW3 for decades, offering a welcoming space for people of all ages. From Under 5s groups to classes for older residents and their much-loved Saturday Market, they provide activities and services that bring people together and strengthen their community. About the role As an Administration Assistant you will provide efficient and professional administrative support to the Centre Manager, COO, trustees, and volunteers. You ll also play a key part in managing bookings and finances for our Saturday Market a Hampstead tradition that supports local traders and community spirit. Key Responsibilities include: Being the first point of contact for visitors and enquiries Providing day-to-day administrative support to the Centre team Processing invoices, petty cash, and expense claims Managing stallholder bookings, communications, and payments for the Saturday Market Supporting community events, classes, and room hire arrangements Maintaining accurate data and records for reporting General Administration Provide day-to-day administrative support to the Centre Manager and team Act as the first point of contact for enquiries by phone, email, and in person Maintain electronic and paper filing systems Order office supplies and ensure resources are available for staff and activities Assist with preparing reports, newsletters, and general communications Finance & Data Support Process invoices, petty cash, and expense claims in line with procedures Produce invoices and maintain accurate records for the Saturday Market stallholders Support the Centre Manager with financial monitoring and reporting Record and collate service user data for reporting to funders and trustees Saturday Market Administration Administer stallholder bookings for the Saturday Market Liaise with stallholders regarding availability, payments, and queries Issue invoices and receipts, ensuring timely payments are made Maintain up-to-date records of stallholders and attendance Community & Service Support Provide a friendly and professional welcome to visitors, service users, and volunteers. Support the coordination of community activities, events, and classes. Assist with room hire bookings and set-up arrangements. What They Offer A supportive and friendly workplace at the heart of Hampstead Opportunities for training and professional development A chance to make a meaningful difference in your local community About you You ll be an organised, approachable person who takes pride in helping things run efficiently. You ll enjoy working with people, balancing multiple tasks, and supporting a community-focused team. Essential skills and experience: Strong administrative and organisational skills with attention to detail Good written and verbal communication skills Confident using Microsoft Office (Word, Excel, Outlook) and spreadsheets/databases Ability to manage multiple priorities and deadlines Friendly, approachable manner and committed to providing excellent customer service A team player, with flexibility to adapt to the varied needs of a busy community centre. Desirable: Previous experience in an administrative role (ideally in a charity or community setting) Basic finance experience (invoicing, petty cash, reconciliations) Experience dealing with bookings and payments. Ideally experienced in Wix Website Management Familiarity with safeguarding, GDPR, and confidentiality practices Understanding of community organisations or local markets Please note that the Closing Date for applications is 11.59pm on Friday 16 January 2026. How to Apply Please note that eRecruitSmart is advertising on behalf of the organisation and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!
Jan 09, 2026
Full time
A super opportunity has arisen for an Administration Assistant for a wonderful charitable organisation based in Hampstead who are looking for a well-organised and friendly person to join their small, dedicated team. This is a varied and rewarding role for someone who enjoys supporting others, keeping things running smoothly, and contributing to a busy local charity. This is a part-time position for 15 hours per week (flexible hours to be agreed) with an attractive rate of £15.00 per hour. About the Charity The Community Centre has been at the heart of NW3 for decades, offering a welcoming space for people of all ages. From Under 5s groups to classes for older residents and their much-loved Saturday Market, they provide activities and services that bring people together and strengthen their community. About the role As an Administration Assistant you will provide efficient and professional administrative support to the Centre Manager, COO, trustees, and volunteers. You ll also play a key part in managing bookings and finances for our Saturday Market a Hampstead tradition that supports local traders and community spirit. Key Responsibilities include: Being the first point of contact for visitors and enquiries Providing day-to-day administrative support to the Centre team Processing invoices, petty cash, and expense claims Managing stallholder bookings, communications, and payments for the Saturday Market Supporting community events, classes, and room hire arrangements Maintaining accurate data and records for reporting General Administration Provide day-to-day administrative support to the Centre Manager and team Act as the first point of contact for enquiries by phone, email, and in person Maintain electronic and paper filing systems Order office supplies and ensure resources are available for staff and activities Assist with preparing reports, newsletters, and general communications Finance & Data Support Process invoices, petty cash, and expense claims in line with procedures Produce invoices and maintain accurate records for the Saturday Market stallholders Support the Centre Manager with financial monitoring and reporting Record and collate service user data for reporting to funders and trustees Saturday Market Administration Administer stallholder bookings for the Saturday Market Liaise with stallholders regarding availability, payments, and queries Issue invoices and receipts, ensuring timely payments are made Maintain up-to-date records of stallholders and attendance Community & Service Support Provide a friendly and professional welcome to visitors, service users, and volunteers. Support the coordination of community activities, events, and classes. Assist with room hire bookings and set-up arrangements. What They Offer A supportive and friendly workplace at the heart of Hampstead Opportunities for training and professional development A chance to make a meaningful difference in your local community About you You ll be an organised, approachable person who takes pride in helping things run efficiently. You ll enjoy working with people, balancing multiple tasks, and supporting a community-focused team. Essential skills and experience: Strong administrative and organisational skills with attention to detail Good written and verbal communication skills Confident using Microsoft Office (Word, Excel, Outlook) and spreadsheets/databases Ability to manage multiple priorities and deadlines Friendly, approachable manner and committed to providing excellent customer service A team player, with flexibility to adapt to the varied needs of a busy community centre. Desirable: Previous experience in an administrative role (ideally in a charity or community setting) Basic finance experience (invoicing, petty cash, reconciliations) Experience dealing with bookings and payments. Ideally experienced in Wix Website Management Familiarity with safeguarding, GDPR, and confidentiality practices Understanding of community organisations or local markets Please note that the Closing Date for applications is 11.59pm on Friday 16 January 2026. How to Apply Please note that eRecruitSmart is advertising on behalf of the organisation and your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms. You must reside in and have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!
Regional Resident Services Manager
Cobalt Consulting (UK) Ltd
Regional Resident Services Manager Location: Multiple sites across North London Full time - Monday to Friday 35.5 hours We are seeking an experienced Regional Resident Services Manager to lead operations across a portfolio of high-quality residential rental communities. This is an exciting opportunity for a motivated people leader with strong operational, customer experience and compliance management skills. As a key member of the Resident Services leadership team, you will build high performing site teams, drive service excellence, and ensure your regional cluster delivers strong operational, financial and customer outcomes. Key Responsibilities Leadership & Team Development Lead and develop Resident Services teams across multiple sites, fostering a high-performance culture. Conduct regular performance reviews and support career development plans. Drive collaborative working practices and champion a positive organisational culture. Support recruitment, onboarding and training within the region. Financial & Commercial Management Deliver regional income targets and proactively manage expenditure. Analyse performance metrics to optimise rental performance. Support budget setting, financial reporting and business case preparation for capital investment. Ensure procurement and supplier management policies are followed. Property, Safety & Compliance Oversee building compliance, health & safety, fire safety and statutory requirements across the portfolio. Conduct regular building inspections and elevate issues as needed. Support the effective management of damp, mould and condensation cases. Work closely with Facilities Management teams to ensure safe, well-maintained buildings. Resident Experience Guide onsite teams to deliver outstanding resident service standards. Lead on escalated complaints, customer recovery and service improvements. Use customer feedback and survey results to inform local service strategies. Support community events, resident engagement and tenancy-related matters. Operational Excellence Ensure teams follow operating procedures and data governance standards. Use operational metrics to manage workload, risks and priorities. Drive continuous improvement initiatives and contribute to policy development. Conduct regular audits, ensure effective void management and support mobilisation of new schemes. Reporting & Performance Prepare regional reports, KPI analysis and updates for senior leadership. Monitor site performance and guide managers on improvement actions. Ensure compliance management systems and reporting tools are used effectively. Other Requirements Participate in the out-of-hours escalation rota. Lead or contribute to cross-regional projects. Travel regularly between sites. Provide cover for site and senior managers when required. Skills, Experience & Attributes Experience in residential property management, hospitality operations or a similar multi-site role. Strong leadership ability with experience managing and developing teams. Knowledge of operational, financial and compliance management in a customer-focused environment. Highly organised, commercially aware and comfortable making decisions in complex situations. Excellent communicator with strong stakeholder management skills. Proficient in Microsoft Office and able to use property management/CRM systems. A proactive mindset, focused on continuous improvement and operational excellence.
Jan 09, 2026
Full time
Regional Resident Services Manager Location: Multiple sites across North London Full time - Monday to Friday 35.5 hours We are seeking an experienced Regional Resident Services Manager to lead operations across a portfolio of high-quality residential rental communities. This is an exciting opportunity for a motivated people leader with strong operational, customer experience and compliance management skills. As a key member of the Resident Services leadership team, you will build high performing site teams, drive service excellence, and ensure your regional cluster delivers strong operational, financial and customer outcomes. Key Responsibilities Leadership & Team Development Lead and develop Resident Services teams across multiple sites, fostering a high-performance culture. Conduct regular performance reviews and support career development plans. Drive collaborative working practices and champion a positive organisational culture. Support recruitment, onboarding and training within the region. Financial & Commercial Management Deliver regional income targets and proactively manage expenditure. Analyse performance metrics to optimise rental performance. Support budget setting, financial reporting and business case preparation for capital investment. Ensure procurement and supplier management policies are followed. Property, Safety & Compliance Oversee building compliance, health & safety, fire safety and statutory requirements across the portfolio. Conduct regular building inspections and elevate issues as needed. Support the effective management of damp, mould and condensation cases. Work closely with Facilities Management teams to ensure safe, well-maintained buildings. Resident Experience Guide onsite teams to deliver outstanding resident service standards. Lead on escalated complaints, customer recovery and service improvements. Use customer feedback and survey results to inform local service strategies. Support community events, resident engagement and tenancy-related matters. Operational Excellence Ensure teams follow operating procedures and data governance standards. Use operational metrics to manage workload, risks and priorities. Drive continuous improvement initiatives and contribute to policy development. Conduct regular audits, ensure effective void management and support mobilisation of new schemes. Reporting & Performance Prepare regional reports, KPI analysis and updates for senior leadership. Monitor site performance and guide managers on improvement actions. Ensure compliance management systems and reporting tools are used effectively. Other Requirements Participate in the out-of-hours escalation rota. Lead or contribute to cross-regional projects. Travel regularly between sites. Provide cover for site and senior managers when required. Skills, Experience & Attributes Experience in residential property management, hospitality operations or a similar multi-site role. Strong leadership ability with experience managing and developing teams. Knowledge of operational, financial and compliance management in a customer-focused environment. Highly organised, commercially aware and comfortable making decisions in complex situations. Excellent communicator with strong stakeholder management skills. Proficient in Microsoft Office and able to use property management/CRM systems. A proactive mindset, focused on continuous improvement and operational excellence.
Workplace Liaison Officer
Jones Lang LaSalle Incorporated Edinburgh, Midlothian
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Role: We are currently recruiting for a Workplace Liaison to join our public sector and work in a revolutionary way at client's sites with a real focus on workplace and customer experience. In this forward-thinking role you will be enlisted to oversee total facilities management service delivery at the site in Edinburgh. It's a very customer orientated position and you will be responsible for supporting the Contract Delivery Manager ensuring the company delivers its contractual obligations on time. The successful candidate will be required to work from the client's site and will report directly into the Contract Delivery Manager. You will be rewarded with salary reflective of background, skill set and experience. Day to day: Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements Always assures prompt response by other team members and selected contractors to exceed customer expectations Gives direction on site to promote engagement and excellence in customer service and delivery Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client business Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures Acts as go-to person in relation to all facilities activities on sites ensuring potential roadblocks are identified and removed Supports emergency preparedness and crisis planning on a site by site basis Develops a close working relationship with all vendors under his/her control to ensure full understanding of the Client culture and inclusion in the team delivering a high-quality service. Is the first point of contact relating to all building issues Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs Adds value in delivery and innovation Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord Essential Skills, experience and qualifications: Knowledge within the Facilities Maintenance sector with some technical experience Previous experience in a similar role Understanding of UK health and safety requirements Mechanical, organisational, interpersonal and IT skills Ability to multitask and possess the physical capability to engage in manual labour Courteous and helpful approach with strong communication skills both verbal and written Ability to prioritise tasks, work to deadlines with minimal supervision Proactive approach to identifying and rectifying matters relating to the building Able to manage/support crisis situations Self-motivated and can work independently Excellent admin skills Location: On-site -Edinburgh, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Jan 09, 2026
Full time
JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Role: We are currently recruiting for a Workplace Liaison to join our public sector and work in a revolutionary way at client's sites with a real focus on workplace and customer experience. In this forward-thinking role you will be enlisted to oversee total facilities management service delivery at the site in Edinburgh. It's a very customer orientated position and you will be responsible for supporting the Contract Delivery Manager ensuring the company delivers its contractual obligations on time. The successful candidate will be required to work from the client's site and will report directly into the Contract Delivery Manager. You will be rewarded with salary reflective of background, skill set and experience. Day to day: Responsible for the delivery of all hard and soft services including support for cleaning, housekeeping, emergency call out, PPM, reactive repair as required on a site by site basis including the direction, supervision and oversight of subcontracted services Promotes high level of satisfaction among customer/end-users by anticipation and promptly responding to their service requirements Always assures prompt response by other team members and selected contractors to exceed customer expectations Gives direction on site to promote engagement and excellence in customer service and delivery Understanding of the critical systems on site including UPS, generator, fire alarm etc with an ability to provide facilities support to the client business Ensures compliance with local legislative requirements, Integral and client best practice, policies and procedures Acts as go-to person in relation to all facilities activities on sites ensuring potential roadblocks are identified and removed Supports emergency preparedness and crisis planning on a site by site basis Develops a close working relationship with all vendors under his/her control to ensure full understanding of the Client culture and inclusion in the team delivering a high-quality service. Is the first point of contact relating to all building issues Ensures delivery of PPM in line with agreed timelines and monitors vendors to ensure service delivery in line with KPI/SLAs Monitors and ensures office housekeeping and cleanliness is delivered to highest quality level Communicates in an open, honest, transparent manner with the ability to tailor the message to specific audience and their needs Adds value in delivery and innovation Oversees delivery of Service Charged elements of property management on behalf of the client, where services are delivered by the Landlord Essential Skills, experience and qualifications: Knowledge within the Facilities Maintenance sector with some technical experience Previous experience in a similar role Understanding of UK health and safety requirements Mechanical, organisational, interpersonal and IT skills Ability to multitask and possess the physical capability to engage in manual labour Courteous and helpful approach with strong communication skills both verbal and written Ability to prioritise tasks, work to deadlines with minimal supervision Proactive approach to identifying and rectifying matters relating to the building Able to manage/support crisis situations Self-motivated and can work independently Excellent admin skills Location: On-site -Edinburgh, GBRIf this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
Social Interest Group
Senior Night Mental Health Rehabilitation Worker
Social Interest Group
Senior Night Mental Health Rehabilitation Worker When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Senior Mental Health Rehabilitation Worker Location: Based in Catford in a well connected area near Bellingham, Catford, and Catford Bridge stations, with nearby bus stops. Please be kindly aware there is no step free access at this location and some of our other sites. Salary: £28,000 Shift Pattern: 37.5 hours per week, Monday to Sunday on a rota which includes 3 to 4 night shifts a week between 20:00 - 08:30. There may be some flexibility required around these hours as per service requirements. About the Role We're looking for a Senior Mental Health Rehabilitation Worker to support in leading the night shift within our Lewisham service. The service offers specialist intensive rehabilitation for people who require more enhanced interventions than that which is offered within community services. We provide residents with support to step down into less supported accommodation, becoming more independent and integrated into the community. As a Senior within the team, you will be the main point of contact during the night shift across two residential properties, leading the team by example, providing specialist support and managing the environment to be psychologically informed to empower the team and residents to ensure safety, wellbeing, and progress towards resident recovery goals. Some key responsibilities include: Providing tailored, person centred support that promotes recovery, rehabilitation and independence. Monitoring residents wellbeing, carrying out regular checks, and responding to any incidents or emergencies. Ensuring a calm, safe, and supportive environment that promotes positive engagement and progress. Remain alert and monitor CCTV throughout the shift. Complete all routine night duties and any tasks handed over by the day shift or service manager. Key worker responsibilities: complete inductions, support plans, reviews, risk assessments, and welfare checks; update records, monitor access, manage unauthorized visitors, follow missing person protocols, and escalate issues to on call when needed. About You We re looking for a resilient and compassionate individual to join our team as a Senior Mental Health Rehabilitation Worker, supporting residents to reach their full potential within a flexible, recovery focused service. You ll provide high quality care, working collaboratively as part of a supportive team that values communication, empathy, and empowerment. You will be able to be proactive and continue supporting our residents even during quieter hours, supporting with ensuring the service runs smoothly and you are actively engaged with the wider team and residents, supporting the team to stay motivated and working together to achieve the service KPI's. Some key responsibilities include: Previous experience working with people with multiple complex backgrounds/needs, mental health, substance misuse, alcohol, and behaviours Previous experience creating co-produced support plans, key working, and care planning, providing appropriate interventions for service users Previous experience in a similar position, where you can share your skills knowledge, and experience to support others Ability to be a point of contact and specialist in the service to support the team and residents with various queries and challenges IT Proficiency; ability to learn new software and basic Microsoft Understanding of the housing and social needs of people with multiple and complex needs Alignment with our core values Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Jan 09, 2026
Full time
Senior Night Mental Health Rehabilitation Worker When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Job Title: Senior Mental Health Rehabilitation Worker Location: Based in Catford in a well connected area near Bellingham, Catford, and Catford Bridge stations, with nearby bus stops. Please be kindly aware there is no step free access at this location and some of our other sites. Salary: £28,000 Shift Pattern: 37.5 hours per week, Monday to Sunday on a rota which includes 3 to 4 night shifts a week between 20:00 - 08:30. There may be some flexibility required around these hours as per service requirements. About the Role We're looking for a Senior Mental Health Rehabilitation Worker to support in leading the night shift within our Lewisham service. The service offers specialist intensive rehabilitation for people who require more enhanced interventions than that which is offered within community services. We provide residents with support to step down into less supported accommodation, becoming more independent and integrated into the community. As a Senior within the team, you will be the main point of contact during the night shift across two residential properties, leading the team by example, providing specialist support and managing the environment to be psychologically informed to empower the team and residents to ensure safety, wellbeing, and progress towards resident recovery goals. Some key responsibilities include: Providing tailored, person centred support that promotes recovery, rehabilitation and independence. Monitoring residents wellbeing, carrying out regular checks, and responding to any incidents or emergencies. Ensuring a calm, safe, and supportive environment that promotes positive engagement and progress. Remain alert and monitor CCTV throughout the shift. Complete all routine night duties and any tasks handed over by the day shift or service manager. Key worker responsibilities: complete inductions, support plans, reviews, risk assessments, and welfare checks; update records, monitor access, manage unauthorized visitors, follow missing person protocols, and escalate issues to on call when needed. About You We re looking for a resilient and compassionate individual to join our team as a Senior Mental Health Rehabilitation Worker, supporting residents to reach their full potential within a flexible, recovery focused service. You ll provide high quality care, working collaboratively as part of a supportive team that values communication, empathy, and empowerment. You will be able to be proactive and continue supporting our residents even during quieter hours, supporting with ensuring the service runs smoothly and you are actively engaged with the wider team and residents, supporting the team to stay motivated and working together to achieve the service KPI's. Some key responsibilities include: Previous experience working with people with multiple complex backgrounds/needs, mental health, substance misuse, alcohol, and behaviours Previous experience creating co-produced support plans, key working, and care planning, providing appropriate interventions for service users Previous experience in a similar position, where you can share your skills knowledge, and experience to support others Ability to be a point of contact and specialist in the service to support the team and residents with various queries and challenges IT Proficiency; ability to learn new software and basic Microsoft Understanding of the housing and social needs of people with multiple and complex needs Alignment with our core values Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria. What we Offer 25 days (Full time equivalent) annual leave, increasing with the length of service Employer Pension Contribution Eligibility to register with Blue Light Discount Card Access to discounted tickets for music events, shows, sports and more Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work Training and Development, including access to courses, upskilling, and progression plans Employee Assistance Programme, including counselling Life Assurance Scheme Cycle-to-work scheme Annual Staff Awards EDI Ambassador programme About Social Interest Group (SIG) SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets. Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. Additional Information Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages. Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Nicholas Associates
Contracts Manager
Nicholas Associates Leicester, Leicestershire
Nicholas Associates are partnered with a groundworks and civil engineering contractor who are one of the most highly regarded companies in their field, due to growth and securing new work they are looking for a Contracts Manager. The company has a high staff retention rate and employee progression programmes, as a business, they work alongside construction companies and deliver civil engineering, groundworks, infrastructure services to new build projects with top 10 house builders. The company is looking for an experienced Contracts Manager from a residential groundworks background who will cover 4 - 6 projects at a time in the East Midlands area, Leicestershire, Nottinghamshire, Derbyshire, Chesterfield. Duties & Responsibilities: Manage and deliver multiple residential groundwork projects, from pre-start to handover Coordinate with site managers, clients, and subcontractors to ensure efficient delivery Oversee budgets, schedules, and health & safety standards Lead site teams with a focus on quality, safety, and performance Solve problems on-site and maintain excellent client relationships Report progress to senior management and contribute to continuous improvement What You'll Bring: Proven experience as a Contracts Manager Knowledge of all aspects of residential groundworks including foundations, roads, drainage, and infrastructure Excellent project and people management skills Commercially astute with good contract and cost control knowledge Strong leadership and communication skills A proactive, can-do attitude and a team-first approach Why Join? Be part of a growing company with exciting long-term plans, strong pipeline of work in 2026 Enjoy a genuine team culture where your voice is heard and valued Receive a competitive salary, company vehicle or allowance, bonus scheme, and more Work with a leadership team that invests in people and supports your development Deliver meaningful projects that shape communities If you're passionate about making a tangible impact in the construction industry , please contact John Ashcroft on (phone number removed) for more information About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Jan 08, 2026
Full time
Nicholas Associates are partnered with a groundworks and civil engineering contractor who are one of the most highly regarded companies in their field, due to growth and securing new work they are looking for a Contracts Manager. The company has a high staff retention rate and employee progression programmes, as a business, they work alongside construction companies and deliver civil engineering, groundworks, infrastructure services to new build projects with top 10 house builders. The company is looking for an experienced Contracts Manager from a residential groundworks background who will cover 4 - 6 projects at a time in the East Midlands area, Leicestershire, Nottinghamshire, Derbyshire, Chesterfield. Duties & Responsibilities: Manage and deliver multiple residential groundwork projects, from pre-start to handover Coordinate with site managers, clients, and subcontractors to ensure efficient delivery Oversee budgets, schedules, and health & safety standards Lead site teams with a focus on quality, safety, and performance Solve problems on-site and maintain excellent client relationships Report progress to senior management and contribute to continuous improvement What You'll Bring: Proven experience as a Contracts Manager Knowledge of all aspects of residential groundworks including foundations, roads, drainage, and infrastructure Excellent project and people management skills Commercially astute with good contract and cost control knowledge Strong leadership and communication skills A proactive, can-do attitude and a team-first approach Why Join? Be part of a growing company with exciting long-term plans, strong pipeline of work in 2026 Enjoy a genuine team culture where your voice is heard and valued Receive a competitive salary, company vehicle or allowance, bonus scheme, and more Work with a leadership team that invests in people and supports your development Deliver meaningful projects that shape communities If you're passionate about making a tangible impact in the construction industry , please contact John Ashcroft on (phone number removed) for more information About Us We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer, and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options. We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group of companies Privacy Notice.
Head of Hospitality
Westgate Healthcare
Group Head of Hospitality - Regional, covering Herts, Bucks, Essex, and London Location: Regional - covering Herts, Bucks, Essex and London Salary: £55,000 to £60,000 per annum Hours: Monday to Friday, 37.5 hours per week, 9am - 5pm Job type: Permanent Come and make a difference with the team at Westgate Healthcare! We are now seeking an inspiring and experienced Group Head of Hospitality to lead and elevate hospitality standards across our portfolio of care homes. You will be instrumental in shaping, implementing, and maintaining the highest standards of hospitality across our services. Overseeing all front-of-house functions-including dining, housekeeping standards, reception experience, and overall home presentation-you will ensure a consistent luxury standard is delivered every day. You will work closely with Home Managers, hospitality teams, and the Regional Head Chef to create refined dining experiences, drive continuous improvement, and support the operational excellence that Westgate Healthcare is known for. This is a key leadership role within our organisation - ideal for a hospitality professional who thrives in a high-quality, multi-site environment and is passionate about crafting unforgettable guest and resident experiences. About the role: Lead and embed luxury hospitality standards across all homes, ensuring exceptional presentation and service at all times. Develop and implement group-wide SOPs, monitoring delivery and driving continuous improvement. Work with the Regional Chef to enhance dining experiences, menus, and special events. Oversee housekeeping standards, ensuring environments are pristine, safe, and aligned with Westgate brand expectations. Manage supplier relationships, stock control, and operational efficiencies to support value and consistency. Train, coach, and inspire hospitality teams, promoting a culture of professionalism and outstanding customer care. Monitor key performance indicators, prepare reports, and lead improvement initiatives across hospitality functions. Build strong relationships with residents, families, and home teams, acting as an ambassador for Westgate Healthcare. Maintain compliance with policies and regulations, champion health and safety, and support wider operational needs as required. About You: We are looking for a leader who is: Experienced in hospitality management within premium, luxury, or multi-site environments. Skilled in service design, guest experience, and operational leadership. Able to inspire and motivate teams to deliver consistently high standards. Proactive, organised, and detail-driven. Passionate about creating memorable experiences for residents and their families. Why work at Westgate? Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK's favourite shops Access to the Blue Light Card (employee discount scheme) Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events Comprehensive staff induction with free training and professional development We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful. Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Jan 08, 2026
Full time
Group Head of Hospitality - Regional, covering Herts, Bucks, Essex, and London Location: Regional - covering Herts, Bucks, Essex and London Salary: £55,000 to £60,000 per annum Hours: Monday to Friday, 37.5 hours per week, 9am - 5pm Job type: Permanent Come and make a difference with the team at Westgate Healthcare! We are now seeking an inspiring and experienced Group Head of Hospitality to lead and elevate hospitality standards across our portfolio of care homes. You will be instrumental in shaping, implementing, and maintaining the highest standards of hospitality across our services. Overseeing all front-of-house functions-including dining, housekeeping standards, reception experience, and overall home presentation-you will ensure a consistent luxury standard is delivered every day. You will work closely with Home Managers, hospitality teams, and the Regional Head Chef to create refined dining experiences, drive continuous improvement, and support the operational excellence that Westgate Healthcare is known for. This is a key leadership role within our organisation - ideal for a hospitality professional who thrives in a high-quality, multi-site environment and is passionate about crafting unforgettable guest and resident experiences. About the role: Lead and embed luxury hospitality standards across all homes, ensuring exceptional presentation and service at all times. Develop and implement group-wide SOPs, monitoring delivery and driving continuous improvement. Work with the Regional Chef to enhance dining experiences, menus, and special events. Oversee housekeeping standards, ensuring environments are pristine, safe, and aligned with Westgate brand expectations. Manage supplier relationships, stock control, and operational efficiencies to support value and consistency. Train, coach, and inspire hospitality teams, promoting a culture of professionalism and outstanding customer care. Monitor key performance indicators, prepare reports, and lead improvement initiatives across hospitality functions. Build strong relationships with residents, families, and home teams, acting as an ambassador for Westgate Healthcare. Maintain compliance with policies and regulations, champion health and safety, and support wider operational needs as required. About You: We are looking for a leader who is: Experienced in hospitality management within premium, luxury, or multi-site environments. Skilled in service design, guest experience, and operational leadership. Able to inspire and motivate teams to deliver consistently high standards. Proactive, organised, and detail-driven. Passionate about creating memorable experiences for residents and their families. Why work at Westgate? Improve your financial wellness and flexibility with Stream; access your wages before pay day and enjoy exclusive discounts at a variety of the UK's favourite shops Access to the Blue Light Card (employee discount scheme) Access to other discount schemes; Byond Prepayment Card (employee cashback card), Extras Discounts (employee discount scheme) and Cycle to Work Scheme Internal and external employee recognition schemes (e.g. Employee of the Month and Long Service) and team building social events Comprehensive staff induction with free training and professional development We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful. Westgate Healthcare is an equal opportunities employer, and we welcome applications from all suitably qualified candidates regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Age UK Leicester Shire & Rutland
Legacy Partnership Manager
Age UK Leicester Shire & Rutland
We re excited to be launching a brand-new partnership between Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire and Age UK Northamptonshire, working together to take our legacy programme to the next level. We are growing our legacy income to secure the future of our vital services, ensuring more older people can benefit from the support they need and deserve. All partners stand alongside older people in their communities, ensuring they have the support, respect, and opportunities to live fulfilling lives. Each year, thousands turn to us for practical help, guidance, companionship, and care. Across our three partner organisations, we are passionate about ensuring no one feels alone as they age. From advice and day centres to community support and charity shops, our services are made possible by the dedication of our staff, volunteers, and supporters. That s where you come in. About the role We re looking for a passionate and motivated Legacy Partnership Manager to lead the development and delivery of our legacy marketing and engagement programme. You ll work closely with colleagues across the three partner charities to grow awareness and understanding of legacy giving, build meaningful relationships with supporters, and help ensure a sustainable future for our services. This is a fantastic opportunity to shape a new, collaborative legacy initiative that can make a real and lasting difference in the lives of older people across the region. About you You ll be an excellent communicator and relationship builder, confident in engaging with a wide range of people, from long-term supporters and volunteers to legal professionals and community partners. You ll bring a proactive, strategic approach to your work, with the ability to manage multiple priorities and see projects through from concept to completion. We re looking for someone who can combine empathy and sensitivity with creativity and ambition. Qualifications & Knowledge Understanding of legacy fundraising and individual giving principles Knowledge of fundraising regulations and GDPR compliance in relation to donor communications Understanding of marketing, fundraising, or a related field Knowledge of the charity and voluntary sector Experience Proven track record of delivering successful projects or campaigns Experience in donor stewardship and supporter engagement Experience developing and delivering multi-channel campaigns. You will need to be confident and highly experienced using social media and digital platforms to connect with audiences, tell powerful stories, and grow awareness of legacy giving in creative and authentic ways. Experience working with external partners, agencies, or suppliers Experience within a charity environment is preferred but not essential Experience in developing annual plans or strategies to grow income Experience within a legal setting is desired but not essential Skills & Abilities Excellent written and verbal communication skills with the ability to convey messages with sensitivity and clarity Strong project management and organisational skills, with the ability to manage multiple priorities Analytical mindset with the ability to evaluate campaign performance and adapt tactics Confident using CRM systems, marketing platforms, and Microsoft Office Ability to work both independently and collaboratively as part of a team Strong interpersonal skills to build positive relationships with supporters, colleagues, and external partners Sound copywriting and proofreading skills Other Travel to all three areas/locations, having your own vehicle with a full clean driving licence, along with the ability to gain business insurance, is essential Flexible approach to meet the needs of the project You will report on an operational day-to-day basis to the Corporate Partnership Manager You will also maintain a reporting line to the Chief Operating Officers, within Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire & Age UK Northamptonshire. Why join us? Be part of a trusted, local charity network making a real difference every day Play a key role in shaping the future of legacy fundraising across three Age UK partners 25 days of annual leave plus bank holidays Competitive salary Cash health care plan Company pension scheme Charity discounts Free onsite parking Employee assistance program How to apply Please send your CV and a cover letter outlining your experience and why you would be a great fit for this role. Hours : 37 hours Monday Friday 8.30am 4.30pm with a 30 minute unpaid break Salary : £33,000 per annum Contract: Fixed term for 24 months Closing Date: 30 January 2026 Interview Date: TBC Location: You will be required to cover Leicester & Leicestershire, Coventry & Warwickshire & Northamptonshire. Being a resident within these regions is highly preferred to enable easy travel, build strong local relationships, and fully engage with the communities we support. All three partner organisations, Age UK Leicestershire & Rutland, Age UK Coventry & Warwickshire, and Age UK Northamptonshire, are equal opportunity employers. We celebrate diversity and are dedicated to fostering an inclusive and welcoming environment for everyone.
Jan 08, 2026
Full time
We re excited to be launching a brand-new partnership between Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire and Age UK Northamptonshire, working together to take our legacy programme to the next level. We are growing our legacy income to secure the future of our vital services, ensuring more older people can benefit from the support they need and deserve. All partners stand alongside older people in their communities, ensuring they have the support, respect, and opportunities to live fulfilling lives. Each year, thousands turn to us for practical help, guidance, companionship, and care. Across our three partner organisations, we are passionate about ensuring no one feels alone as they age. From advice and day centres to community support and charity shops, our services are made possible by the dedication of our staff, volunteers, and supporters. That s where you come in. About the role We re looking for a passionate and motivated Legacy Partnership Manager to lead the development and delivery of our legacy marketing and engagement programme. You ll work closely with colleagues across the three partner charities to grow awareness and understanding of legacy giving, build meaningful relationships with supporters, and help ensure a sustainable future for our services. This is a fantastic opportunity to shape a new, collaborative legacy initiative that can make a real and lasting difference in the lives of older people across the region. About you You ll be an excellent communicator and relationship builder, confident in engaging with a wide range of people, from long-term supporters and volunteers to legal professionals and community partners. You ll bring a proactive, strategic approach to your work, with the ability to manage multiple priorities and see projects through from concept to completion. We re looking for someone who can combine empathy and sensitivity with creativity and ambition. Qualifications & Knowledge Understanding of legacy fundraising and individual giving principles Knowledge of fundraising regulations and GDPR compliance in relation to donor communications Understanding of marketing, fundraising, or a related field Knowledge of the charity and voluntary sector Experience Proven track record of delivering successful projects or campaigns Experience in donor stewardship and supporter engagement Experience developing and delivering multi-channel campaigns. You will need to be confident and highly experienced using social media and digital platforms to connect with audiences, tell powerful stories, and grow awareness of legacy giving in creative and authentic ways. Experience working with external partners, agencies, or suppliers Experience within a charity environment is preferred but not essential Experience in developing annual plans or strategies to grow income Experience within a legal setting is desired but not essential Skills & Abilities Excellent written and verbal communication skills with the ability to convey messages with sensitivity and clarity Strong project management and organisational skills, with the ability to manage multiple priorities Analytical mindset with the ability to evaluate campaign performance and adapt tactics Confident using CRM systems, marketing platforms, and Microsoft Office Ability to work both independently and collaboratively as part of a team Strong interpersonal skills to build positive relationships with supporters, colleagues, and external partners Sound copywriting and proofreading skills Other Travel to all three areas/locations, having your own vehicle with a full clean driving licence, along with the ability to gain business insurance, is essential Flexible approach to meet the needs of the project You will report on an operational day-to-day basis to the Corporate Partnership Manager You will also maintain a reporting line to the Chief Operating Officers, within Age UK Leicester Shire & Rutland, Age UK Coventry & Warwickshire & Age UK Northamptonshire. Why join us? Be part of a trusted, local charity network making a real difference every day Play a key role in shaping the future of legacy fundraising across three Age UK partners 25 days of annual leave plus bank holidays Competitive salary Cash health care plan Company pension scheme Charity discounts Free onsite parking Employee assistance program How to apply Please send your CV and a cover letter outlining your experience and why you would be a great fit for this role. Hours : 37 hours Monday Friday 8.30am 4.30pm with a 30 minute unpaid break Salary : £33,000 per annum Contract: Fixed term for 24 months Closing Date: 30 January 2026 Interview Date: TBC Location: You will be required to cover Leicester & Leicestershire, Coventry & Warwickshire & Northamptonshire. Being a resident within these regions is highly preferred to enable easy travel, build strong local relationships, and fully engage with the communities we support. All three partner organisations, Age UK Leicestershire & Rutland, Age UK Coventry & Warwickshire, and Age UK Northamptonshire, are equal opportunity employers. We celebrate diversity and are dedicated to fostering an inclusive and welcoming environment for everyone.
Part-Time Resident Services Manager (North East Region)
Ocasahomes Gateshead, Tyne And Wear
Job title: Resident Services Manager Location: North East England, UK Contract: Permanent, part time Direct reports: N/A Reporting to: Resident Services Team Leader Working pattern: Three days per week, flexibility around specific days. This is an on site role, managing our properties in Durham, Sunderland, Stockton-on Tees. Company Overview Ocasa Homes is not your typical property management company - we're redefining how residential properties are managed in the UK. Established to oversee a private investment fund's residential portfolio, we focus on delivering exceptional experiences to residents living in our high-quality, yet affordable homes. Role Overview The Resident Services Manager plays a pivotal role in shaping the resident experience across our Ocasa communities. This position is instrumental in driving service excellence, fostering community engagement, and ensuring operational standards are consistently met. Supporting this function, the Resident Services Manager will take a proactive role in resident acquisition through property viewings, uphold asset integrity via regular building inspections and enhance resident satisfaction by coordinating community initiatives and providing responsive, high-quality support. This role will look after our buildings within the North East region (Durham, Sunderland and Stockton on Tees). Key Responsibilities Occupancy & Performance Management: Lead and oversee property viewings, working to individual and team KPIs to drive occupancy and conversion. Provide regular, data informed feedback to the Head of Resident Services regarding property condition and pricing to support strategic decision making. Operational Oversight & Compliance: Ensure the completion of regular portfolio inspections to maintain safety, cleanliness, and presentation standards. Maintain accurate records and ensure compliance with health and safety protocols. Oversee the secure management and auditing of all property keys. Work with the FM team and in particular the Compliance Manager to provide on site support in relation to day to day compliance activity. Maintenance & Service Coordination: Act as the key liaison with the maintenance helpdesk, ensuring timely resolution of repairs and high quality outcomes through inspections and spot checks. Maintain clear communication with residents throughout the process. Resident Engagement & Community Building: Foster strong, positive relationships with residents across your region, embodying Ocasa's values in every interaction. Lead the planning and delivery of approved community events that enhance resident satisfaction and align with budgetary guidelines. Standards & Brand Representation: Champion Ocasa's leasing walk and brand standards across all sites. Monitor adherence and report deviations to central teams for resolution. Coordinate and lead open days, with or without external support, in collaboration with tenancy management teams. Supporting the centralised functions: Support other areas of the business, such as Lettings, during peak times. Experience & Qualifications Proven experience in a customer facing management role within the residential property, hospitality, or flexible workspace sectors, with a strong track record of delivering outstanding service in high demands environments. Solid understanding of the residential rental market, including key operational requirements such as health and safety compliance, property inspections, and resident engagement. Demonstrated success in target driven roles, with the ability to meet and exceed performance metrics related to occupancy, service delivery, or operational efficiency. Technologically confident, with proficiency in Microsoft Office and the ability to quickly adapt to multiple business systems and digital platforms. Excellent interpersonal and communication skills, with a natural ability to build rapport and trust with prospective and existing residents. Highly organised and detail oriented, with strong administrative capabilities and a disciplined approach to following processes, policies, and maintaining accurate records. A genuine passion for delivering exceptional customer experiences, with a proactive and solution focused mindset. Company Benefits Enhanced Pension 25 days annual leave, plus UK bank holidays (pro rated to working pattern) Your birthday off Time off to move home Life assurance Group Income Protection Private healthcare via Bupa (taxable benefit) Commitment to your learning and development Employee wellness resources and events Employee Assistance Programme Regular team building events Our Values We have built a business to be proud of and our values are key to our ongoing growth. As well as showcasing your relevant skills and experience, we would like candidates who are interested in joining us to demonstrate how they incorporate our values in their ways of working. Considered: We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others. Principled: We believe in doing the right thing, and we hold our principles closely in everything that we do. Empathetic: Empathy is key to creating a culture that's open, supportive, and kind. Whether it's working with colleagues, residents, or external parties, we treat everyone with empathy. Knowledgeable: We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do. Additional Information Work patterns: Shifts will range from 8 00, with 3 out of 7 days being worked, with at least 1 Saturday per month. Regular travel is required across the portfolio, travel expenses can be reimbursed in line with the expenses policy. Travel may include overnight stays. A valid UK driving licence is required for this role. The successful candidate must, by the start of the employment, have permission to work in the UK. We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted. We know that to be truly innovative, we need to have a diverse team. That is why Ocasa Homes is committed to creating an inclusive environment and is proud to be an equal opportunities employer. We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you:
Jan 08, 2026
Full time
Job title: Resident Services Manager Location: North East England, UK Contract: Permanent, part time Direct reports: N/A Reporting to: Resident Services Team Leader Working pattern: Three days per week, flexibility around specific days. This is an on site role, managing our properties in Durham, Sunderland, Stockton-on Tees. Company Overview Ocasa Homes is not your typical property management company - we're redefining how residential properties are managed in the UK. Established to oversee a private investment fund's residential portfolio, we focus on delivering exceptional experiences to residents living in our high-quality, yet affordable homes. Role Overview The Resident Services Manager plays a pivotal role in shaping the resident experience across our Ocasa communities. This position is instrumental in driving service excellence, fostering community engagement, and ensuring operational standards are consistently met. Supporting this function, the Resident Services Manager will take a proactive role in resident acquisition through property viewings, uphold asset integrity via regular building inspections and enhance resident satisfaction by coordinating community initiatives and providing responsive, high-quality support. This role will look after our buildings within the North East region (Durham, Sunderland and Stockton on Tees). Key Responsibilities Occupancy & Performance Management: Lead and oversee property viewings, working to individual and team KPIs to drive occupancy and conversion. Provide regular, data informed feedback to the Head of Resident Services regarding property condition and pricing to support strategic decision making. Operational Oversight & Compliance: Ensure the completion of regular portfolio inspections to maintain safety, cleanliness, and presentation standards. Maintain accurate records and ensure compliance with health and safety protocols. Oversee the secure management and auditing of all property keys. Work with the FM team and in particular the Compliance Manager to provide on site support in relation to day to day compliance activity. Maintenance & Service Coordination: Act as the key liaison with the maintenance helpdesk, ensuring timely resolution of repairs and high quality outcomes through inspections and spot checks. Maintain clear communication with residents throughout the process. Resident Engagement & Community Building: Foster strong, positive relationships with residents across your region, embodying Ocasa's values in every interaction. Lead the planning and delivery of approved community events that enhance resident satisfaction and align with budgetary guidelines. Standards & Brand Representation: Champion Ocasa's leasing walk and brand standards across all sites. Monitor adherence and report deviations to central teams for resolution. Coordinate and lead open days, with or without external support, in collaboration with tenancy management teams. Supporting the centralised functions: Support other areas of the business, such as Lettings, during peak times. Experience & Qualifications Proven experience in a customer facing management role within the residential property, hospitality, or flexible workspace sectors, with a strong track record of delivering outstanding service in high demands environments. Solid understanding of the residential rental market, including key operational requirements such as health and safety compliance, property inspections, and resident engagement. Demonstrated success in target driven roles, with the ability to meet and exceed performance metrics related to occupancy, service delivery, or operational efficiency. Technologically confident, with proficiency in Microsoft Office and the ability to quickly adapt to multiple business systems and digital platforms. Excellent interpersonal and communication skills, with a natural ability to build rapport and trust with prospective and existing residents. Highly organised and detail oriented, with strong administrative capabilities and a disciplined approach to following processes, policies, and maintaining accurate records. A genuine passion for delivering exceptional customer experiences, with a proactive and solution focused mindset. Company Benefits Enhanced Pension 25 days annual leave, plus UK bank holidays (pro rated to working pattern) Your birthday off Time off to move home Life assurance Group Income Protection Private healthcare via Bupa (taxable benefit) Commitment to your learning and development Employee wellness resources and events Employee Assistance Programme Regular team building events Our Values We have built a business to be proud of and our values are key to our ongoing growth. As well as showcasing your relevant skills and experience, we would like candidates who are interested in joining us to demonstrate how they incorporate our values in their ways of working. Considered: We recognise our responsibility to act with a considered approach. It is through careful consideration that we achieve the best outcomes for ourselves and others. Principled: We believe in doing the right thing, and we hold our principles closely in everything that we do. Empathetic: Empathy is key to creating a culture that's open, supportive, and kind. Whether it's working with colleagues, residents, or external parties, we treat everyone with empathy. Knowledgeable: We hold ourselves to a high standard, every member of the Ocasa team is an expert at what they do. Additional Information Work patterns: Shifts will range from 8 00, with 3 out of 7 days being worked, with at least 1 Saturday per month. Regular travel is required across the portfolio, travel expenses can be reimbursed in line with the expenses policy. Travel may include overnight stays. A valid UK driving licence is required for this role. The successful candidate must, by the start of the employment, have permission to work in the UK. We require all candidates that have been offered employment with us to complete a background check that will include eligibility to work in UK, employment referencing, DBS check, and depending on the role, further checks may need to be conducted. We know that to be truly innovative, we need to have a diverse team. That is why Ocasa Homes is committed to creating an inclusive environment and is proud to be an equal opportunities employer. We will make reasonable adjustments to our recruitment process to ensure that you have the best chance of success. Please contact our People team to discuss how we can support you:
CLC Utility Services Ltd
Street Works Coordinator
CLC Utility Services Ltd Hutton, Essex
CLC Utility Services Ltd are the leading Utility Services provider in the Southeast. Our work is mainly in the Water Industry, where we repair and maintain water assets and then backfill /reinstate the surfaces. Some of this work contains hazardous activities such as deep excavations and working on the Highways. We also support the Gas and Power Utilities when required. Most recently we have been awarded the Smart Metering contract for Essex and Suffolk. Role Overview We are looking to recruit a full time Street Works Coordinator . You ll gain exposure to a wide range of projects as the post also has shared responsibilities across all contracts, as and when required. You ll be part of a small, supportive administration team, ensuring that street works are carried out efficiently, safely, and with minimal disruption to the public. Assisting other departments with front and back-end administration, communicating throughout the lifecycle or works in both the public and private boundaries. This is full time on site / on premise role, due to our location this is not commutable by public transport and due to the nature of the role there is not an option for part-time or hybrid. Key responsibilities Maintaining professional working relationships with our clients within the utilities sector. Consulting with local authorities where needed. Request extensions with the local authorities to avoid any S74 liability. Permit Processing, manage the issuance of permits for street works projects, ensuring compliance with relevant regulations and guidelines. Coordinate with various stakeholders including utility companies, contractors, local government agencies, and residents to schedule and plan street works activities efficiently. Requesting/Arranging TM from subcontractors & anti-skid where applicable. Maintain accurate records of permits, inspections, and other relevant documentation related to street works projects. Ensure that all street works activities are complaint, adhere to relevant laws, regulations, and safety standards. Coordinate inspections of street works to verify compliance with permit conditions and quality standards. Address any conflicts or issues that may arise during street works projects, including addressing complaints from residents or businesses, ensuring resolution. Serve as a point of contact for enquiries related to street works, providing information and assistance to stakeholders as needed. Undertake the day-to-day street works tasks in accordance with our clients KPI s and contractual SLA s. Share any potential opportunities for process improvement within the street works department with your line manager. Consulting with the client s customer care team directly to investigate & resolve customer enquiries & complaints. As above for enquiries received internally, via our company website, landline & email. Maintaining the customer care mailbox and street works email distribution group. Working with multiple systems clients & in house. Reporting weekly on all received customer contact, root causing and reporting on resolutions to the client s Customer Management team. Consulting with clients Claims dept to assist with quotation & planning of works. Chasing outstanding / unresolved works ensuring the client and customer is updated. Adjusting & adding specific tasks to existing job records to ensure correct execution. Ensuring compliance with Health & Safety and environmental policies. Daily coordination with other departments to support the smooth running of our BAU. Required Qualifications & Skills NRSWA noticing experience / knowledge preferable. Experience working within the Utilities industry. IT literate with good knowledge of Microsoft applications including Word and Excel. Good administration & communications skills, and an analytical approach to tasks. Consistent attention to detail & accuracy. Awareness of Customer Satisfaction for both internal and external sources. Self-motivated, able to motivate others effectively and work as part of a team. Previous experience using Maximo / Symology / Street Manager / Aurora would be advantageous. Benefits Competitive salary, negotiable based on experience Progression for right minded individuals Wellness benefit(s)
Jan 08, 2026
Full time
CLC Utility Services Ltd are the leading Utility Services provider in the Southeast. Our work is mainly in the Water Industry, where we repair and maintain water assets and then backfill /reinstate the surfaces. Some of this work contains hazardous activities such as deep excavations and working on the Highways. We also support the Gas and Power Utilities when required. Most recently we have been awarded the Smart Metering contract for Essex and Suffolk. Role Overview We are looking to recruit a full time Street Works Coordinator . You ll gain exposure to a wide range of projects as the post also has shared responsibilities across all contracts, as and when required. You ll be part of a small, supportive administration team, ensuring that street works are carried out efficiently, safely, and with minimal disruption to the public. Assisting other departments with front and back-end administration, communicating throughout the lifecycle or works in both the public and private boundaries. This is full time on site / on premise role, due to our location this is not commutable by public transport and due to the nature of the role there is not an option for part-time or hybrid. Key responsibilities Maintaining professional working relationships with our clients within the utilities sector. Consulting with local authorities where needed. Request extensions with the local authorities to avoid any S74 liability. Permit Processing, manage the issuance of permits for street works projects, ensuring compliance with relevant regulations and guidelines. Coordinate with various stakeholders including utility companies, contractors, local government agencies, and residents to schedule and plan street works activities efficiently. Requesting/Arranging TM from subcontractors & anti-skid where applicable. Maintain accurate records of permits, inspections, and other relevant documentation related to street works projects. Ensure that all street works activities are complaint, adhere to relevant laws, regulations, and safety standards. Coordinate inspections of street works to verify compliance with permit conditions and quality standards. Address any conflicts or issues that may arise during street works projects, including addressing complaints from residents or businesses, ensuring resolution. Serve as a point of contact for enquiries related to street works, providing information and assistance to stakeholders as needed. Undertake the day-to-day street works tasks in accordance with our clients KPI s and contractual SLA s. Share any potential opportunities for process improvement within the street works department with your line manager. Consulting with the client s customer care team directly to investigate & resolve customer enquiries & complaints. As above for enquiries received internally, via our company website, landline & email. Maintaining the customer care mailbox and street works email distribution group. Working with multiple systems clients & in house. Reporting weekly on all received customer contact, root causing and reporting on resolutions to the client s Customer Management team. Consulting with clients Claims dept to assist with quotation & planning of works. Chasing outstanding / unresolved works ensuring the client and customer is updated. Adjusting & adding specific tasks to existing job records to ensure correct execution. Ensuring compliance with Health & Safety and environmental policies. Daily coordination with other departments to support the smooth running of our BAU. Required Qualifications & Skills NRSWA noticing experience / knowledge preferable. Experience working within the Utilities industry. IT literate with good knowledge of Microsoft applications including Word and Excel. Good administration & communications skills, and an analytical approach to tasks. Consistent attention to detail & accuracy. Awareness of Customer Satisfaction for both internal and external sources. Self-motivated, able to motivate others effectively and work as part of a team. Previous experience using Maximo / Symology / Street Manager / Aurora would be advantageous. Benefits Competitive salary, negotiable based on experience Progression for right minded individuals Wellness benefit(s)

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