About The Role The Case Manager will support Mortgage Advisers in managing their cases post-submission and managing the case through to completion. This role is pivotal in ensuring smooth case progression, maintaining high standards of service, with a focus on delivering good customer outcomes. Key Responsibilities Case Management: Oversee the progress of mortgage cases post-submission within agreed timescales, ensuring any case requirements are obtained, liaising with third parties, client and lenders to guide a case successfully to completion. Communication: Act as the primary point of contact for Mortgage Advisers, underwriters, and clients, providing updates and resolving any issues that arise within agreed timescales. Documentation: Ensure all case files are maintained with up-to-date information, including detailed notes, underwriting decisions, client communications, and any other relevant documentation. Problem-Solving: Address and resolve any challenges or discrepancies in case files, demonstrating resilience and a proactive approach. Compliance: Ensure all case files are maintained with the utmost quality and comply with all regulatory requirements and company policies, maintaining integrity in all processes. Collaboration: Work closely with Mortgage Advisers and other team members to foster a sense of community and support within the department. Continuous Improvement: Stay curious and driven to improve processes, seeking out opportunities for efficiency and better service delivery. About You Experience: Previous experience in mortgage case management highly desirable. Skills: Strong organizational skills, attention to detail, and the ability to manage multiple cases simultaneously. Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively. Problem-Solving: Demonstrated ability to think critically and resolve issues efficiently. Integrity: A commitment to ethical practices and maintaining confidentiality. Resilience: Ability to handle pressure and adapt to changing circumstances. Community: An empathetic individual who values collaboration and contributes positively to the workplace environment. Curiosity: A proactive learner who seeks out new knowledge and ways to improve. Benefits A competitive salary depending on experience, starting at £26,000. Hybrid working option - once a week in Holborn office, 4 days remote. A comprehensive induction program to seamlessly integrate you into our culture. Continuous mentoring and training to ensure your professional development. Fantastic company events that reward your hard work and success. Opportunity to work within a supportive and dynamic team. 25 days annual leave entitlement, plus bank holidays, with an extra day of paid leave to celebrate your birthday. About The Company Since 1992, Alexander Hall has been at the forefront of mortgage advice, growing into one of the UK's leading mortgage brokers. Our ethos is built on expert knowledge, cutting edge technology, and access to exclusive products, ensuring a stress free and simplified process for our clients. Our commitment to excellence is echoed in our five star Trustpilot reviews and numerous accolades, cementing our reputation as a trusted advisor in the mortgage landscape. Embark on a journey where your potential is recognised and nurtured. At Alexander Hall, your career is not just a job; it's a pathway to success, growth, and fulfilment. Join us and be part of a team where excellence is not just pursued, it's achieved. We are regularly recognised from within our industry and very proud to have been awarded the following accolades over the last period of time; Best Broker for Customer Service - L&G Mortgage Awards 2024 Best Broker for Overall Quality - L&G Mortgage Awards 2023 Best Brokerage - What Mortgage Awards 2022 Best Broker for Protection - The British Mortgage Awards 2024 Best Broker - Rising Star - The British Mortgage Awards 2024 Best Broker for First Time Buyers - The British Mortgage Awards 2023 Best New Build Broker - The British Mortgage Awards 2022 INDHP
Apr 10, 2026
Full time
About The Role The Case Manager will support Mortgage Advisers in managing their cases post-submission and managing the case through to completion. This role is pivotal in ensuring smooth case progression, maintaining high standards of service, with a focus on delivering good customer outcomes. Key Responsibilities Case Management: Oversee the progress of mortgage cases post-submission within agreed timescales, ensuring any case requirements are obtained, liaising with third parties, client and lenders to guide a case successfully to completion. Communication: Act as the primary point of contact for Mortgage Advisers, underwriters, and clients, providing updates and resolving any issues that arise within agreed timescales. Documentation: Ensure all case files are maintained with up-to-date information, including detailed notes, underwriting decisions, client communications, and any other relevant documentation. Problem-Solving: Address and resolve any challenges or discrepancies in case files, demonstrating resilience and a proactive approach. Compliance: Ensure all case files are maintained with the utmost quality and comply with all regulatory requirements and company policies, maintaining integrity in all processes. Collaboration: Work closely with Mortgage Advisers and other team members to foster a sense of community and support within the department. Continuous Improvement: Stay curious and driven to improve processes, seeking out opportunities for efficiency and better service delivery. About You Experience: Previous experience in mortgage case management highly desirable. Skills: Strong organizational skills, attention to detail, and the ability to manage multiple cases simultaneously. Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively. Problem-Solving: Demonstrated ability to think critically and resolve issues efficiently. Integrity: A commitment to ethical practices and maintaining confidentiality. Resilience: Ability to handle pressure and adapt to changing circumstances. Community: An empathetic individual who values collaboration and contributes positively to the workplace environment. Curiosity: A proactive learner who seeks out new knowledge and ways to improve. Benefits A competitive salary depending on experience, starting at £26,000. Hybrid working option - once a week in Holborn office, 4 days remote. A comprehensive induction program to seamlessly integrate you into our culture. Continuous mentoring and training to ensure your professional development. Fantastic company events that reward your hard work and success. Opportunity to work within a supportive and dynamic team. 25 days annual leave entitlement, plus bank holidays, with an extra day of paid leave to celebrate your birthday. About The Company Since 1992, Alexander Hall has been at the forefront of mortgage advice, growing into one of the UK's leading mortgage brokers. Our ethos is built on expert knowledge, cutting edge technology, and access to exclusive products, ensuring a stress free and simplified process for our clients. Our commitment to excellence is echoed in our five star Trustpilot reviews and numerous accolades, cementing our reputation as a trusted advisor in the mortgage landscape. Embark on a journey where your potential is recognised and nurtured. At Alexander Hall, your career is not just a job; it's a pathway to success, growth, and fulfilment. Join us and be part of a team where excellence is not just pursued, it's achieved. We are regularly recognised from within our industry and very proud to have been awarded the following accolades over the last period of time; Best Broker for Customer Service - L&G Mortgage Awards 2024 Best Broker for Overall Quality - L&G Mortgage Awards 2023 Best Brokerage - What Mortgage Awards 2022 Best Broker for Protection - The British Mortgage Awards 2024 Best Broker - Rising Star - The British Mortgage Awards 2024 Best Broker for First Time Buyers - The British Mortgage Awards 2023 Best New Build Broker - The British Mortgage Awards 2022 INDHP
Keen to further develop your career in Mortgage Underwriting working for a Certified B Corp? This company are on a mission to redefine financial inclusion. They provide bespoke lending solutions to UK homeowners who may not fit traditional lending criteria, empowering customers to achieve long-term financial wellbeing through responsible, human-focused underwriting. We re looking for a Mortgage Underwriter to join their Manchester Underwriting team. You ll manage your own pipeline of applications from submission to authorisation, manually underwriting cases in line with regulatory standards and company policies. Role: Mortgage Underwriter, Underwriter, Second Charge Underwriter, Secured Loans Underwriter, Complex Case Underwriter, Mortgage Case Manager Location: Manchester - Hybrid working Salary: £32,548 plus bonus We re seeking someone with at least 12 months experience assessing or processing loan applications, ideally within second charge lending experience. You ll be comfortable in a target-driven environment, able to question and challenge evidence where needed, and confident identifying vulnerable customers or adverse credit indicators. Strong attention to detail, communication skills and numeracy are essential. You ll benefit from clear career progression opportunities including a pathway into Mortgage Advice, funded CeMAP qualification support, up to 25 days holiday plus bank holidays and your birthday off, a healthcare cash plan, pension matched up to 5%, and hybrid working after probation. Like what you hear? CLICK APPLY and send your CV over.
Apr 08, 2026
Full time
Keen to further develop your career in Mortgage Underwriting working for a Certified B Corp? This company are on a mission to redefine financial inclusion. They provide bespoke lending solutions to UK homeowners who may not fit traditional lending criteria, empowering customers to achieve long-term financial wellbeing through responsible, human-focused underwriting. We re looking for a Mortgage Underwriter to join their Manchester Underwriting team. You ll manage your own pipeline of applications from submission to authorisation, manually underwriting cases in line with regulatory standards and company policies. Role: Mortgage Underwriter, Underwriter, Second Charge Underwriter, Secured Loans Underwriter, Complex Case Underwriter, Mortgage Case Manager Location: Manchester - Hybrid working Salary: £32,548 plus bonus We re seeking someone with at least 12 months experience assessing or processing loan applications, ideally within second charge lending experience. You ll be comfortable in a target-driven environment, able to question and challenge evidence where needed, and confident identifying vulnerable customers or adverse credit indicators. Strong attention to detail, communication skills and numeracy are essential. You ll benefit from clear career progression opportunities including a pathway into Mortgage Advice, funded CeMAP qualification support, up to 25 days holiday plus bank holidays and your birthday off, a healthcare cash plan, pension matched up to 5%, and hybrid working after probation. Like what you hear? CLICK APPLY and send your CV over.
Kensington Mortgage Company
Marlow, Buckinghamshire
We're Hiring: New Business Consultant Location: Remote Department: Sales Hours: Monday - Friday 09:00-17:30 Overall Purpose of Job Are you experienced in managing inbound Sales communications and product enquiries whilst delivering an exceptional service? We are looking for a New Business Consultant to join our growing team and play a key role in supporting broker with any enquiries about policy and criteria Key Accountabilities To manage inbound call volumes within agreed service levels from intermediaries, solicitors, and applicants, providing a seamless quality service to all parties. Adhere to the service standards as set out in the Policy & Procedures Manual Handle all communication from stakeholders in accordance with Policy & Procedures Manual Act fairly and reasonably in all dealings with intermediaries, solicitors and valuer's Enhance existing relationships with Mortgage Intermediaries on inbound calls, looking for new business opportunities where appropriate Build a close working relationship with the Field Sales team and Underwriters to enhance the process from both a service and quality perspective Providing pre-application submission support to brokers using Kensington's online portal, in respect to both general technical assistance and review of declined/referred applications, to convert to quality submissions Manage the receipt of mortgage application and administration fees Be accountable for the quality of intermediary updates ensuring they are completed in line with agreed service levels and provide clear and accurate information at all times. Ensure all correspondence including references and valuations are in line with the application and the appropriate mortgage product Action all correspondence in accordance with the Policy & Procedures Manual Ensure that all complaints are handled and logged in line with the Complaints Handling Procedures referring to your Team Leader or Service Quality Department when necessary To ensure your responsibilities in acting to deliver good customer outcomes and treating customers fairly, the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively and in accordance with the Company's internal policies To ensure vulnerable customers are treated correctly in line with the Vulnerable Customers Policy. This includes correctly recording any vulnerabilities and processing data throughout the application journey. Experience, Knowledge, Skills Regulatory Knowledge as applicable to role Solid awareness of the mortgage market and Kensington's product range Adhere to the policy & procedures keeping up to date with any amendments Be aware and accountable for the mitigation of risk in the day-to-day performance of your role. Complaints are to be handled in accordance with the procedures Ability to competently use all the systems relevant to the role Ensure key business targets and performance indicators are achieved Demonstrates knowledge of main competitors and their service levels/key products and criteria. Product Knowledge - Possesses a detailed knowledge of the product ranges, able to positively promote the key selling points of the individual products Criteria Knowledge - Has a detailed knowledge of lending policy and underwriting processes and is able to apply this to new business enquiries Commercial Awareness - Can display an informed knowledge of market conditions and regulation issues when holding conversations with internal and external customers Qualifications Experience of handling large volumes of incoming calls in a sales/operational Experience in a processing of administration environment Financial Services experience Mortgage experience Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.
Apr 06, 2026
Full time
We're Hiring: New Business Consultant Location: Remote Department: Sales Hours: Monday - Friday 09:00-17:30 Overall Purpose of Job Are you experienced in managing inbound Sales communications and product enquiries whilst delivering an exceptional service? We are looking for a New Business Consultant to join our growing team and play a key role in supporting broker with any enquiries about policy and criteria Key Accountabilities To manage inbound call volumes within agreed service levels from intermediaries, solicitors, and applicants, providing a seamless quality service to all parties. Adhere to the service standards as set out in the Policy & Procedures Manual Handle all communication from stakeholders in accordance with Policy & Procedures Manual Act fairly and reasonably in all dealings with intermediaries, solicitors and valuer's Enhance existing relationships with Mortgage Intermediaries on inbound calls, looking for new business opportunities where appropriate Build a close working relationship with the Field Sales team and Underwriters to enhance the process from both a service and quality perspective Providing pre-application submission support to brokers using Kensington's online portal, in respect to both general technical assistance and review of declined/referred applications, to convert to quality submissions Manage the receipt of mortgage application and administration fees Be accountable for the quality of intermediary updates ensuring they are completed in line with agreed service levels and provide clear and accurate information at all times. Ensure all correspondence including references and valuations are in line with the application and the appropriate mortgage product Action all correspondence in accordance with the Policy & Procedures Manual Ensure that all complaints are handled and logged in line with the Complaints Handling Procedures referring to your Team Leader or Service Quality Department when necessary To ensure your responsibilities in acting to deliver good customer outcomes and treating customers fairly, the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively and in accordance with the Company's internal policies To ensure vulnerable customers are treated correctly in line with the Vulnerable Customers Policy. This includes correctly recording any vulnerabilities and processing data throughout the application journey. Experience, Knowledge, Skills Regulatory Knowledge as applicable to role Solid awareness of the mortgage market and Kensington's product range Adhere to the policy & procedures keeping up to date with any amendments Be aware and accountable for the mitigation of risk in the day-to-day performance of your role. Complaints are to be handled in accordance with the procedures Ability to competently use all the systems relevant to the role Ensure key business targets and performance indicators are achieved Demonstrates knowledge of main competitors and their service levels/key products and criteria. Product Knowledge - Possesses a detailed knowledge of the product ranges, able to positively promote the key selling points of the individual products Criteria Knowledge - Has a detailed knowledge of lending policy and underwriting processes and is able to apply this to new business enquiries Commercial Awareness - Can display an informed knowledge of market conditions and regulation issues when holding conversations with internal and external customers Qualifications Experience of handling large volumes of incoming calls in a sales/operational Experience in a processing of administration environment Financial Services experience Mortgage experience Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.
