5 jobs found

Head of New Partner Experience - UKI & EU Job ID: R20978 Commercial Manchester - Main Office Permanent Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our UKI and EU Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. If you are a strategic leader who thrives on building "best-in class" operations and is passionate about driving commercial success for independent businesses, this is the role for you. We're looking for a Head of New Partner Experience - UKI & EU based in our Manchester hub. Reporting to the SMB Commercial Director, you will lead a large scale team of managers and agents across four EU markets, overseeing the full lifecycle of our partners from the moment they join the platform. What You'll Be Doing You will balance high level strategic planning with a hands on approach to leadership, ensuring our partners are set up for long term success. Partner Obsession: Act as the champion for newly acquired partners. You will build and refine a contact centre model that prioritises impactful conversations, ensuring merchants understand how to fully leverage the Deliveroo platform. Commercial Strategy: Implement "sales through service" models. Your team will drive commercial outcomes-such as upsells and improved operational efficiency-that benefit both our partners and Deliveroo's bottom line. Defining the Future: Design and deploy a scalable servicing model. You will find the perfect equilibrium between high tech self serve tools and high impact human interactions. Leadership at Scale: Manage a multi layered team in Manchester, fostering a high performance and inclusive culture that handles everything from reactive support to proactive growth campaigns. Cross Functional Collaboration: Partner with global Tech and Ops teams to build the internal tools and contact strategies required to "move the needle" for our partners. Experimentation: Champion a "test and learn" culture, using data to evolve support strategies and prevent churn within the SMB base. What You'll Need to Thrive We are looking for a leader who can drive systemic change while maintaining high levels of employee engagement: Experience: 4+ years in a call centre or similar high volume environment with a focus on customer/partner experience. Experience in the restaurant or grocery sectors is highly desired. Leadership Mastery: The ability to manage a P&L and deliver results through scalable solutions without compromising team culture. Stakeholder Diplomacy: Strong negotiation skills and the resilience to challenge senior leadership to unlock resources for your team. Operational Rigor: Skilled in project management and task prioritisation within a fast moving daily operation. Communication: Exceptional ability to engage diverse audiences across different channels and international markets. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive High Impact Change: Own the strategy for thousands of independent partners across the UK, Ireland, and Europe. Entrepreneurial Pace: Work in a high growth startup environment where your ideas can be implemented at scale. Strategic Ownership: Lead the evolution of how Deliveroo supports its most diverse and vibrant partner segment. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our global workforce identify as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Work Life Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions

Head of Operational Support (SMB) - 12-Month FTC Job ID: R20979 Commercial Manchester - Main Office Permanent Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Small Medium Business (SMB) team is the engine room of our marketplace-managing relationships with thousands of independent restaurant and retail partners across Europe. Our Finance & Strategy and Revenue Operations teams act as the analytical and operational backbone of Deliveroo, ensuring our commercial teams have the tools and insights needed to win. We're looking for a Head of Operational Support to join our team in Manchester on a 12-month fixed-term contract. Reporting to the SMB Commercial Director, you will lead a cross functional team of Operational Support Leads, acting as the architect for our contact centre performance across Sales, Account Management, and Customer Success. What You'll Be Doing You will bridge the gap between high level strategy and daily execution, ensuring our inside sales and account management teams are equipped to succeed at scale. Operating Vision: Define and scope the strategic vision for our SMB Contact Centres. You will own the delivery of strategic projects designed to move the needle on commercial performance. Enabling Capability: Build the "infrastructure for success." You will oversee Workforce Management (WFM), Performance Analytics, Quality Assurance (QA), and agent onboarding/training. Tech Stack Deployment: Partner with Revenue Operations and Sales Technology teams to deploy and optimise tools including Salesforce, telephony systems, and sales engagement platforms. Go To Market (GTM) Excellence: Develop the processes required to embed people, data, and technology changes across the organisation, ensuring new initiatives are adopted seamlessly. Performance Analysis: Conduct in depth data analysis to identify long term trends and gaps. You won't just report on performance; you will create strategies for course correction. Stakeholder Diplomacy: Act as the "voice" of Revenue Operations to Commercial Leaders and vice versa, ensuring alignment between central strategy and local execution. What You'll Need to Thrive We are looking for a structured operator who understands the motivational and operational levers of a modern contact centre: Experience: Proven track record in consultancy, strategy, or operational roles, ideally within a high volume contact centre environment. Tech Proficiency: Detailed understanding of the sales tech stack, specifically Salesforce and sales engagement platforms (e.g., Salesloft, Outreach, or HVS). Optimization Mindset: A sharp eye for process redesign and technology utilisation to drive efficiency and "ways of working" improvements. Leadership: Experience leading or supporting Quality Assurance teams, including call management frameworks and reporting. Communication: Exceptional verbal and written skills, with the ability to influence executive level leadership and craft clear memos from ambiguous problems. Availability: This is a 12-month Fixed Term Contract. Why Join Us? At Deliveroo, you'll solve complex real time challenges in an industry that is redefining convenience. Working here you can expect to: Drive Large Scale Change: Own the operational roadmap for thousands of partners across the UK, Ireland, and Europe. High Growth Impact: Work in a fast paced environment where operational improvements lead to immediate commercial wins. Strategic Leadership: Act as a key advisor to the SMB leadership team, shaping the future of our contact centre operations. Diversity, Equity and Inclusion At Deliveroo, we believe a great workplace reflects the world around us. We are committed to building a workforce that mirrors the beautifully diverse communities we serve. Our latest 2024 UK & Global workforce data reflects this ongoing commitment to representation and transparency: Ethnic Diversity: 38.2% of our UK employees identify as being from ethnic minority backgrounds. This is comprised of: 19.4% Asian / Asian British 7.1% Black / African / Caribbean / Black British 5.9% Other ethnic groups Gender: 44.1% of our UK workforce identifies as women. Senior Leadership: We have an active global goal to reach 40% women in senior leadership roles. We welcome candidates from all backgrounds regardless of race, religion, gender, or disability. If you require any reasonable adjustments during the recruitment process, please let your recruiter know or contact us at . A competitive and comprehensive compensation and benefits package Compensation We aim to pay every employee competitively for the role they are performing in their respective location Depending on role and location, some employees may be eligible for an annual cash bonus, sign on bonus or relocation support Up to 5% matched pension contributions Equity Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success Food Free Deliveroo Plus: free delivery and access to special offers Team lunches from the best local restaurants Time away 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo One day of paid leave per year to volunteer with a registered charity Funded single cover healthcare on our core plan, with the option to add family members at own cost On site gym (HQ), discounted external gym membership Access to well being apps such as LesMills+, Strava, Headspace, Yogaia via GymPass Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments Life assurance Work Life Maternity, paternity and maternity and shared parental leave, eligible from day one of employment Excellent kit to enable working from home and a parent friendly working culture Access to free mortgage advice Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high quality training and content Regular Employee Resource Group (ERG) led social events - examples include dinners, dance lessons and in office yoga sessions

Head of Risk & Compliance page is loaded Head of Risk & Compliancelocations: Gibraltartime type: Full timeposted on: Posted Todayjob requisition id: Head of Risk & Compliance Location - Gibraltar About Advantage & Hastings Advantage Insurance Company Ltd ("AICL") is a wholly owned subsidiary of Hastings Group, one of the largest and fastest growing personal lines insurers in the UK. Advantage is a digitally focused and Gibraltar-based insurer providing motor and home insurance to over four million customers in the UK. Hastings group, in turn, is a subsidiary of Sampo, the largest insurance Group in the Nordics.As part of Hastings, AICL delivers market leading pricing, claims, and digital operations. Critically for this role, Advantage also maintains responsibility for the robust capital management and investment management operations of the Group. Role Purpose As Head of Risk & Compliance, you'll lead the regulated functions on behalf of the Managing Director and Advantage Board. You'll ensure our continued compliance with GFSC and FCA requirements as the Hastings SII solo entity approved insurer and play a key role in shaping our risk and governance frameworks to support Advantage's strategic goals and legal obligations Job Details Lead and embed enterprise risk, compliance, and control frameworks in line with annual plans and HGH principles Own the ORSA process, including stress testing, resilience planning, and reporting Act as the Regulated Individual for Risk Management, Compliance, and MLRO functions Manage relationships with GFSC, FCA, GFIU, GRA, and other regulatory bodies Represent Advantage within the Group Risk leadership team and contribute to HGH matters Oversee corporate governance and ensure regulatory compliance across the business Resolve critical risk and compliance issues and lead assurance assessments Provide second-line challenge to conduct and outsourcing activities Ensure policies are proportionate, effective, and aligned with best practice Skills we would love you to have Senior-level experience in insurance risk management and compliance Strong understanding of Solvency II (especially Pillar 2) and regulatory frameworks Experience in underwriting, claims, audit, or governance is a plus Excellent communication and stakeholder engagement skills Strategic thinking with the ability to make confident decisions A collaborative mindset and commitment to building high-performing teams Willingness to travel between Gibraltar and the UK as neededAs a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website Regrettably we are unable to offer sponsorship for this role Reward Benefits: in addition to a competitive salary and £6k car allowance you will also receive Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus Physical wellbeing - as a Band 5 colleague, Hastings pay for you to receive private medical Insurance (also known as PMI). This gives you flexibility and convenience to see a specialist or consultant and allows you to decide when and where you will be seen Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs There's more! - 27 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.At Hastings Direct, we're committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.Job posting end date:and check out the what we offer tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision - to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.

Job Title: Personal Assistant Immediate maternity cover until December 2026 with potential to remain permanently. Salary range : £30k - £35k Location: Beckenham fully office based The Role: JRRL are currently recruiting a professional and experienced Personal Assistant to join our client in Beckenham supporting one Director and a busy team. Key Responsibilities for the Personal Assistant: Maintain a high degree of awareness of the director s workload, priorities and commitments, anticipating actions and requirements on their behalf. Provide personal administrative support, including diary and email management. Oversee financial operations such as ensuring payments have been made. Support the Directors on day-to-day activities as required, particularly in preparation for all face-to-face client activities. Management of new supplier registrations and onboarding documentation. Maintaining and following up on active submissions, pending contracts and other business requirements. Requirements for the Personal Assistant: Strong organisational skills, with experience in day-to-day diary management. Experience using Microsoft platforms for meeting minutes/actions and follow ups. Committed to gold standard customer service, with excellent communication skills. Strong attention to details and excellent time management skills. Package: 25 days annual leave, plus 8 bank holidays Bonus Pension Salary Exchange Scheme Company Sick Pay Enhanced Maternity & Paternity Benefits Ride to work scheme Buying of additional holidays Employee Referral Scheme Eye Care Vouchers Travel Ticket Loan Support for Further Studies Continued Professional Development Long Service Award additional annual leave days Professional Membership Fee Reimbursement Corporate Gym Membership Discounts Employee Assistance Programme (EAP) Perks & Discounts Corporate Volunteering Day Access to free financial wellbeing support, including pensions, mortgages, and retirement advice from our award-winning Employee Benefit Consultant. This role is a full-time, contract position covering maternity leave. The salary range reflects the candidate's level of experience. The lower end of the band is suited for individuals who may require additional training to meet the role's requirements, while the higher end is for candidates who possess the exact skills and experience outlined above.

Talent Acquisition Partner - Next Generation The Talent Acquisition Partner Next Generation, is responsible for designing and implementing the attraction and selection process for the Intern, Graduate and Apprentice Programmes, ensuring a diverse, equitable and inclusive recruitment process across CBRE GWS Business lines. This role will have direct responsibility for the apprenticeship programme. Reporting to the Talent Acquisition Lead and working with a flexible structure alongside Talent Acquisition (TA), Learning and Talent Management(L&TM), TA Marketing and the wider Next Gen teams to deliver recruitment activity and a seamless candidate experience across CBRE GWS. What You'll Do Responsible for strategic approach to next generation TA Managing relationships with a broad range of stakeholders internally (Technical Directors, leadership, L&TM, business etc) / externally (Universities, schools, charity partnerships, and societies) & partners for apprenticeship schemes Advertising, sourcing & screening for UK technical apprenticeship scheme for all GWS business lines Promoting CBRE GWS as an employer of choice for Next Gen including internally /externally and through creating / updating collateral that empowers the business to also promote this e.g., Hiring Manager toolkit Acting as SME / point of contact for TA on Next Gen recruiting for example educating & sharing clearly defined recruitment & selection process for grad / intern / apprentice schemes to TA / business both in & outside of UK; owning & clearly communicating UK Next Generation recruitment timelines etc Providing data & insights on Next Gen hiring including DEI objectives & ensuring those objectives are met Collaborating closely with the business, L&TM, business line dedicated TA teams to ensure a world class approach to Next Generation hiring which enables our business to thrive Design and overseeing of Assessment Centre assessments, designing scoring matrix, running assessor briefing and wash up sessions. Lead on assessment centres, act as a point of contact for internal stakeholders to advise on recruitment strategy Work closely with C&C steerco, EBRG's and diversity communities' team to ensure we are building diverse talent pipelines from school through to university Act as the candidate's liaison throughout the hiring process ensuring a positive experience and high retention rate. Working in collaboration with other members of the Talent Acquisition and People team to ensure the delivery of high-quality recruits against requirements from diverse pools of candidates Promotes CBRE employer brand initiatives to attract diverse talent, actively participating across the TA team ensuring best practice is shared and implemented Update Avature (ATS) and other reporting systems to enable weekly and monthly TA activity reports Support charity partners, C&C Partnerships, and third-party suppliers to enhance the Next Gen recruitment process and support the C&C targets. Support Next Gen recruitment activity across EMEA, liaising with international TA partners and People leads to identify hiring needs, eligibility criteria and target schools. Engage with target schools, Universities, and charities to run in house workshops, CV skills sessions, presentations etc to promote CBRE GWS and attract talent into the Next Gen Schemes. Support L&TM with hosting induction programmes for intern, apprentices, and graduates into the business. Ensure the team support the graduates and apprentices through a range of professional qualifications What You'll Need Recruitment experience within Next Generation (apprentices, graduates & Interns) Experienced in the use of resourcing technologies and social networking to build candidate/talent pools A passion for Diversity Equity and Inclusion in all approaches Recruitment technology - ATS expertise, varied search and sourcing methods, LinkedIn, talent pooling and market mapping Excellent MS Office Skills. Thrives on working in a fast moving, creative, flexible environment Excellent stakeholder management & Business partnering skills, working with senior leaders, communities' partnerships and training suppliers Why CBRE CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at (url removed). Our Values in Hiring At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.