Accounts & Business Services - Associate Director Job Title: Associate Director Location: Hybrid Working - London N3 / Remote Salary Range: £85,000 - £100,000 About BKL+ BKL is a Top 40 accountancy and advisory business supporting a diverse client base, from entrepreneurs and high-net-worth individuals to ambitious owner-managed businesses and multinational groups. With a legacy spanning over 130 years, we've evolved into a modern, purpose-driven business that balances profit with impact. We are proud to be a certified B Corp, reflecting our commitment to sustainability, transparency, and responsible governance. As a member of DFK International, we support clients locally and internationally with cutting-edge expertise and a personal touch. We believe all clients deserve the same level of care, innovation, and excellence. About the Team You'll be joining our Accounts & Business Services (ABS) team, the largest department in our growing business, made up of 139 talented and passionate people. In this role, you'll work closely with our Partners and teams (pods), who focus on the Property, SME, and Entertainment markets. Together, you'll provide compliance and advisory support, helping clients navigate challenges and make confident decisions. We're proud to be the trusted advisor for our owner-managed business (OMB) clients. They rely on us to solve complex problems and see us as their first point of contact for anything related to their business. This is an exciting opportunity to step into an Early Director role and grow with us. You'll have a clear progression path, with the potential to advance all the way to Partner. A Message from the Hiring Team Hi, I'm Jake, and in this role, you'll manage client relationships across the Real Estate and OMB sectors, supporting them with compliance, advisory, and tax services. You'll get exposure to a wide range of clients and have the chance to add real value to their businesses. We take a hands on approach, so you'll be closely involved in shaping solutions and building trust. If you're curious, proactive, and ready to grow, we'd love to hear from you. When I'm not working hard, you'll probably find me on the padel court or out on the golf course. So if you ever fancy a more active 1:1, we can catch up over a game, on the court or on the course! Your Opportunity As an Associate Director within the ABS team, you lead on the strategic and operational aspects, aligning with the broader business objectives. You oversee your pods' financial performance, managing client portfolios to expand and optimise service delivery. A key responsibility is people management, fostering development, growth, and high performance. You implement and adapt business strategies to meet market demands, driving the firm's long term success. Transitioning from a manager to a portfolio owner, you ensure strategic alignment, promoting innovation and excellence within the organisation. How You'll Make a Difference Make sure the work we deliver meets the highest technical standards and stays in line with changing regulations. Be the go to person for complex technical questions, offering clear, practical advice to colleagues and clients. Use data to make smart decisions about resources, pricing, and how we deliver our services. Work closely with finance and leadership to keep budgets and forecasts on track. Drive improvements in how we work, simplifying processes, fixing recurring issues, and making things more efficient. Delegate effectively, giving managers ownership while staying accountable for overall results. Communicate big picture goals and changes in a way that people understand and buy into. Build strong relationships across teams and with clients, representing the firm confidently at events and meetings. Take the lead on key client relationships, including high level discussions and negotiations. Spot opportunities for new business and help turn them into real wins. Keep the client experience consistent and aligned with what we stand for as a firm. Keep learning and developing yourself, while helping others grow and preparing future leaders. Play an active role in hiring and shaping the team for the future. Set the tone for ethics and integrity, act quickly on risks and guide others through tricky situations. Be a visible leader who coaches, challenges, and inspires people to think strategically. You'll Be Ideal for This Role If You Have: Experience Significant experience within accounts and business services within a professional services firm. Proven ability to manage multiple engagements and oversee multiple teams. Experience in staff mentoring, training and performance management. Experience and knowledge within the property sector. Skills Strong technical expertise in accounting and financial reporting. Effective leadership and team management skills, fostering collaboration and growth. Excellent communication and interpersonal skills, capable of explaining complex financial matters clearly. Strong analytical and problem solving skills, with a focus on risk assessment and mitigation. Ability to manage priorities and meet deadlines in a fast paced environment. Qualifications ACA/ACCA (or equivalent) qualified (essential) with a practising certificate. We know you have a lot to offer, which is why we give you the freedom to thrive, no matter who you are or what your background is. Our Values At BKL, we live by five core values: Think Big - Be curious, brave, and open to new ideas. In It Together - Collaborate, care, and build an inclusive culture. Take Pride - Strive for excellence and believe in your impact. Do the Right Thing - Act with integrity, honesty, and fairness. Enjoy It - Bring your whole self to work and have fun doing it. Working With Us: Your Benefits, Wellbeing & Development At BKL, we're committed to creating a people first workplace where everyone can thrive. We offer a carefully curated benefits package, wellbeing support, and meaningful development opportunities that empower you to grow your career. Snapshot of our Benefits Package We've designed a flexible, sustainable set of benefits to support your life at work and beyond: Private Medical Insurance (PMI) - including mental health cover, hospital treatment & 24/7 GP access Health Cash Plans - covering everyday costs like dental, optical & physiotherapy and an Employee Assistance Programme Pension scheme - helping you save for retirement in a tax efficient way Group Life Assurance - peace of mind with financial protection for your loved ones Cashback & savings portal - discounts across hundreds of high street and online retailers Cycle to Work Scheme - spread the cost of a new bike and accessories tax free Electric Vehicle Scheme - sustainable transportation options that include roadside support and servicing Free Mortgage Advice - expert guidance for your home buying journey Season Ticket Loan - support with travel expenses Enhanced Family Leave - generous leave policies for family related needs Beneficial Annual Leave - generous entitlement with the option to buy extra days off Development & Growth We don't just offer jobs, we support careers: Clear development pathways and progression frameworks Professional qualifications support - including study time and funding Internal mentoring, coaching, and buddying schemes Leadership development programmes to help you grow with us Regular check ins and performance conversations - driven by your goals, not just metrics Take Your Next Step Ready to grow your career with a company that balances ambition with purpose? Apply today and discover how far you can go at BKL. Our recruitment process typically involves three stages: An introductory Teams call with our Talent Acquisition team. A first stage interview with two team members. A final interview at our London office, including a tour to give you a feel for our working environment. Compliance & Equal Opportunities In addition to the responsibilities listed above, you will be required to undertake GDPR training in order to fully understand the regulations and ensure all work is carried out in a compliant manner. As part of any recruitment process, BKL collects and processes personal data relating to job applicants. BKL is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. BKL is an equal opportunities employer and positively encourages applications from suitably qualified candidates eligible to work in the UK.
Jan 19, 2026
Full time
Accounts & Business Services - Associate Director Job Title: Associate Director Location: Hybrid Working - London N3 / Remote Salary Range: £85,000 - £100,000 About BKL+ BKL is a Top 40 accountancy and advisory business supporting a diverse client base, from entrepreneurs and high-net-worth individuals to ambitious owner-managed businesses and multinational groups. With a legacy spanning over 130 years, we've evolved into a modern, purpose-driven business that balances profit with impact. We are proud to be a certified B Corp, reflecting our commitment to sustainability, transparency, and responsible governance. As a member of DFK International, we support clients locally and internationally with cutting-edge expertise and a personal touch. We believe all clients deserve the same level of care, innovation, and excellence. About the Team You'll be joining our Accounts & Business Services (ABS) team, the largest department in our growing business, made up of 139 talented and passionate people. In this role, you'll work closely with our Partners and teams (pods), who focus on the Property, SME, and Entertainment markets. Together, you'll provide compliance and advisory support, helping clients navigate challenges and make confident decisions. We're proud to be the trusted advisor for our owner-managed business (OMB) clients. They rely on us to solve complex problems and see us as their first point of contact for anything related to their business. This is an exciting opportunity to step into an Early Director role and grow with us. You'll have a clear progression path, with the potential to advance all the way to Partner. A Message from the Hiring Team Hi, I'm Jake, and in this role, you'll manage client relationships across the Real Estate and OMB sectors, supporting them with compliance, advisory, and tax services. You'll get exposure to a wide range of clients and have the chance to add real value to their businesses. We take a hands on approach, so you'll be closely involved in shaping solutions and building trust. If you're curious, proactive, and ready to grow, we'd love to hear from you. When I'm not working hard, you'll probably find me on the padel court or out on the golf course. So if you ever fancy a more active 1:1, we can catch up over a game, on the court or on the course! Your Opportunity As an Associate Director within the ABS team, you lead on the strategic and operational aspects, aligning with the broader business objectives. You oversee your pods' financial performance, managing client portfolios to expand and optimise service delivery. A key responsibility is people management, fostering development, growth, and high performance. You implement and adapt business strategies to meet market demands, driving the firm's long term success. Transitioning from a manager to a portfolio owner, you ensure strategic alignment, promoting innovation and excellence within the organisation. How You'll Make a Difference Make sure the work we deliver meets the highest technical standards and stays in line with changing regulations. Be the go to person for complex technical questions, offering clear, practical advice to colleagues and clients. Use data to make smart decisions about resources, pricing, and how we deliver our services. Work closely with finance and leadership to keep budgets and forecasts on track. Drive improvements in how we work, simplifying processes, fixing recurring issues, and making things more efficient. Delegate effectively, giving managers ownership while staying accountable for overall results. Communicate big picture goals and changes in a way that people understand and buy into. Build strong relationships across teams and with clients, representing the firm confidently at events and meetings. Take the lead on key client relationships, including high level discussions and negotiations. Spot opportunities for new business and help turn them into real wins. Keep the client experience consistent and aligned with what we stand for as a firm. Keep learning and developing yourself, while helping others grow and preparing future leaders. Play an active role in hiring and shaping the team for the future. Set the tone for ethics and integrity, act quickly on risks and guide others through tricky situations. Be a visible leader who coaches, challenges, and inspires people to think strategically. You'll Be Ideal for This Role If You Have: Experience Significant experience within accounts and business services within a professional services firm. Proven ability to manage multiple engagements and oversee multiple teams. Experience in staff mentoring, training and performance management. Experience and knowledge within the property sector. Skills Strong technical expertise in accounting and financial reporting. Effective leadership and team management skills, fostering collaboration and growth. Excellent communication and interpersonal skills, capable of explaining complex financial matters clearly. Strong analytical and problem solving skills, with a focus on risk assessment and mitigation. Ability to manage priorities and meet deadlines in a fast paced environment. Qualifications ACA/ACCA (or equivalent) qualified (essential) with a practising certificate. We know you have a lot to offer, which is why we give you the freedom to thrive, no matter who you are or what your background is. Our Values At BKL, we live by five core values: Think Big - Be curious, brave, and open to new ideas. In It Together - Collaborate, care, and build an inclusive culture. Take Pride - Strive for excellence and believe in your impact. Do the Right Thing - Act with integrity, honesty, and fairness. Enjoy It - Bring your whole self to work and have fun doing it. Working With Us: Your Benefits, Wellbeing & Development At BKL, we're committed to creating a people first workplace where everyone can thrive. We offer a carefully curated benefits package, wellbeing support, and meaningful development opportunities that empower you to grow your career. Snapshot of our Benefits Package We've designed a flexible, sustainable set of benefits to support your life at work and beyond: Private Medical Insurance (PMI) - including mental health cover, hospital treatment & 24/7 GP access Health Cash Plans - covering everyday costs like dental, optical & physiotherapy and an Employee Assistance Programme Pension scheme - helping you save for retirement in a tax efficient way Group Life Assurance - peace of mind with financial protection for your loved ones Cashback & savings portal - discounts across hundreds of high street and online retailers Cycle to Work Scheme - spread the cost of a new bike and accessories tax free Electric Vehicle Scheme - sustainable transportation options that include roadside support and servicing Free Mortgage Advice - expert guidance for your home buying journey Season Ticket Loan - support with travel expenses Enhanced Family Leave - generous leave policies for family related needs Beneficial Annual Leave - generous entitlement with the option to buy extra days off Development & Growth We don't just offer jobs, we support careers: Clear development pathways and progression frameworks Professional qualifications support - including study time and funding Internal mentoring, coaching, and buddying schemes Leadership development programmes to help you grow with us Regular check ins and performance conversations - driven by your goals, not just metrics Take Your Next Step Ready to grow your career with a company that balances ambition with purpose? Apply today and discover how far you can go at BKL. Our recruitment process typically involves three stages: An introductory Teams call with our Talent Acquisition team. A first stage interview with two team members. A final interview at our London office, including a tour to give you a feel for our working environment. Compliance & Equal Opportunities In addition to the responsibilities listed above, you will be required to undertake GDPR training in order to fully understand the regulations and ensure all work is carried out in a compliant manner. As part of any recruitment process, BKL collects and processes personal data relating to job applicants. BKL is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations. BKL is an equal opportunities employer and positively encourages applications from suitably qualified candidates eligible to work in the UK.
Senior Surveyor - Business Rates (WSP GL Hearn) Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. A little more about your role The Rating team at WSP GL Hearn is a highly skilled and specialised group dedicated to providing exceptional rating services to clients in the commercial real estate sector. With an in-depth understanding of the complex rating landscape, our team combines extensive industry knowledge with strategic insights to deliver accurate and insightful assessments. We pride ourselves on our ability to navigate changing regulations and market conditions, providing clients with the expertise they need to optimise their property portfolios and minimise their tax liabilities. With a proven track record of excellence and a commitment to delivering results, the Rating team at WSP GL Hearn is the trusted partner that clients turn to for comprehensive and reliable rating services. Regular contact with our clients to identify appeal opportunities and formulate appeal strategies for the current rating list. Execute Check Challenge Appeal (CCA) for a variety property type and keep the client clearly informed as to the outcomes and options available. Look to develop and maintain client relationships, including attendance at client meetings and calls. Carry out site visits as required, as part of providing overall strategic business rates advice. Meet all KPIs as set out in Client Contracts and Service Level Agreements to agreed deadlines and to standards agreed with the Client Director and Line Manager. What we will be looking for you to demonstrate RICS qualification and have a good understanding of the complexities of Business Rates System and able to discuss topical matters with the client. Detailed knowledge of the valuation approach for bulk class properties to be able to execute Check Challenge Appeal (CCA) in a professional manner. Working knowledge of business rate legislation and case law and able to explain this clearly to clients and junior colleagues. Good interpersonal skills in dealings with clients and colleagues. Excellent negotiating and reasoning skills when dealing with the Valuation Office Agency utilising knowledge valuation assumptions and case law to support their argument. An understanding of the importance of accuracy, timeliness, and presentation in client reporting. Sound financial and numeracy skills which demonstrate accuracy and financial priority. Don't quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team. Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can.Apply today. Job Info Job Identification 78415 Posting Date 01/15/2026, 11:35 AM About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work-life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Jan 18, 2026
Full time
Senior Surveyor - Business Rates (WSP GL Hearn) Job Description What if you could do the kind of work the world needs? At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you. A little more about your role The Rating team at WSP GL Hearn is a highly skilled and specialised group dedicated to providing exceptional rating services to clients in the commercial real estate sector. With an in-depth understanding of the complex rating landscape, our team combines extensive industry knowledge with strategic insights to deliver accurate and insightful assessments. We pride ourselves on our ability to navigate changing regulations and market conditions, providing clients with the expertise they need to optimise their property portfolios and minimise their tax liabilities. With a proven track record of excellence and a commitment to delivering results, the Rating team at WSP GL Hearn is the trusted partner that clients turn to for comprehensive and reliable rating services. Regular contact with our clients to identify appeal opportunities and formulate appeal strategies for the current rating list. Execute Check Challenge Appeal (CCA) for a variety property type and keep the client clearly informed as to the outcomes and options available. Look to develop and maintain client relationships, including attendance at client meetings and calls. Carry out site visits as required, as part of providing overall strategic business rates advice. Meet all KPIs as set out in Client Contracts and Service Level Agreements to agreed deadlines and to standards agreed with the Client Director and Line Manager. What we will be looking for you to demonstrate RICS qualification and have a good understanding of the complexities of Business Rates System and able to discuss topical matters with the client. Detailed knowledge of the valuation approach for bulk class properties to be able to execute Check Challenge Appeal (CCA) in a professional manner. Working knowledge of business rate legislation and case law and able to explain this clearly to clients and junior colleagues. Good interpersonal skills in dealings with clients and colleagues. Excellent negotiating and reasoning skills when dealing with the Valuation Office Agency utilising knowledge valuation assumptions and case law to support their argument. An understanding of the importance of accuracy, timeliness, and presentation in client reporting. Sound financial and numeracy skills which demonstrate accuracy and financial priority. Don't quite meet all the criteria? Apply, and we can see how your experience aligns to this role and other opportunities within the team. Imagine a better future for you and a better future for us all. Join our close-knit community of talented individuals who share your passion for making a positive impact. Our global team includes more than 69,000 employees, working together to make a difference in communities both close to home and around the world. With us, you can.Apply today. Job Info Job Identification 78415 Posting Date 01/15/2026, 11:35 AM About Us We are one of the world's leading engineering and professional services firms. Our 72,800 passionate people are united by the common purpose of creating positive, long-lasting impacts on the communities we serve through a culture of innovation, integrity, and inclusion. With over 9,000 professionals across the UK and Ireland, we are dedicated to our local communities and propelled by international brainpower. WHAT'S IN IT FOR YOU? Work-life balance At WSP, we understand that work is just one aspect of your life. It's important to make time for you, your family, friends, interests and your community. Our hybrid working policy offers the flexibility to work from home two days a week, while also providing opportunities to collaborate in our modern offices across the UK. Inclusivity & Belonging We welcome applicants with varied backgrounds and experiences. We enable rewarding careers by encouraging people to bring their whole and authentic selves to work so that our work represents the fullest spectrum of society. We celebrate integrity and treat people with respect, supporting each other and embracing a culture of inclusion and belonging at WSP. We have our employee resource groups bring together employees and allies with different backgrounds to promote our culture of inclusivity. We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Our Virtual GP service gives you access to an NHS or Irish Medical Council GP at a time and place that suits you - giving you peace of mind and quick access to medical advice when you need it most. We also provide reasonable workplace adjustments for those in need. Additionally, you can benefit from the Gymflex scheme, which offers up to 40% off annual gym memberships through our WSP flexible benefits program, as well as a comprehensive menopause support package. Flex your time To enhance work-life balance, WSP offers the "WSP My Hour," allowing you to take one hour each day for personal activities, with the flexibility to make up the time earlier or later that day. We also provide part-time and flexible working arrangements, the option to purchase additional leave, and the ability to use your bank holiday entitlement to suit you. We understand the importance of development and training to you. That's why we foster a supportive environment that invests in your growth, whether through training, mentoring, or Chartership. Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application.
Protex AI is the AI safety and operations intelligence company. At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top tier global investors, we recently secured a $36 million Series B to accelerate our mission. Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64 % risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real time, AI powered insights. About the Role The Technical Client Success Manager (TCSM) plays a critical role in driving platform adoption and ensuring client satisfaction. By delivering tailored training, facilitating seamless onboarding, and providing actionable support, the TCSM ensures client sites fully realize the value of the Protex platform. This role requires a deep understanding of Protex AI's product suite and strong technical problem solving and project management skills. Acting as the primary advocate for client needs, the TCSM supports sites in achieving their goals while identifying opportunities for enhanced adoption and operational efficiency. The TCSM serves as the Voice of the Customer, proactively identifying opportunities to enhance Protex's product and service offerings, sharing actionable insights with internal teams, and contributing to the continuous improvement of client success processes. What You'll Do Technical Expertise and Configuration Build and maintain advanced knowledge of Protex's product features, architecture, and capabilities to set clear expectations, provide informed guidance and resolve client site challenges. Address platform usage questions and configure in app settings to meet specific client requirements within the TCSM's scope of expertise. Escalate unresolved or complex technical issues to Support or Engineering with clear, detailed documentation on user behavior trends, system performance concerns, and barriers to adoption to facilitate timely resolution. Monitor system usage trends and performance metrics to proactively identify potential technical concerns and recommend solutions. Enablement and Adoption Own the onboarding and enablement processes, ensuring each site is set up for success with tailored workflows, platform configurations, and user specific training materials. Deliver customized usage strategies, including aligning workflows with platform capabilities, configuring system settings, and addressing adoption challenges. Track site level adoption rates and usage patterns; as necessary, develop and implement action plans to address underutilization, optimize platform capabilities, and increase user engagement. Site Level Success and Client Satisfaction Serve as the primary point of contact for assigned sites, managing site level relationships through onboarding, training, and ongoing support to build trust and drive satisfaction. Conduct regular check ins with site stakeholders to evaluate adoption progress and address operational needs, changes, or concerns. Proactively gather and act on feedback from site users to identify opportunities for meaningful enhancements to both product features and service delivery. Growth Influence and Strategic Alignment Leverage a commercial mindset to partner with Account Managers and Sales to identify opportunities for expansion or upselling based on site level performance and feedback. Provide detailed insights, such as impact reviews and usage metrics, to support the development of compelling value propositions. Collaborate on strategic account planning to align adoption efforts with broader client goals and revenue opportunities. Cross Functional Client Advocacy In addition to playing the voice of the customer on the product side, partner closely with Marketing to showcase successful client outcomes and innovative use cases through initiatives such as webinars, case studies, or onsite events that drive brand awareness and growth. Share user experiences and best practices, such as platform usage, business cases or communication strategies, with internal teams, fostering a feedback loop that informs product improvements and enhances the client experience. What You'll Need Experience: Minimum of 5 years in client success, technical account management, or project management within a B2B SaaS or tech environment, with a strong record of managing enterprise level accounts; demonstrated experience in managing Annual Recurring Revenue (ARR)/Monthly Recurring Revenue (MRR) goals. Demonstrated understanding of EHS industry trends, challenges, and opportunities. Technical Prowess: Strong grasp of SaaS architecture, integrations, and technical problem solving, with the ability to comprehend and communicate complex technical details to both clients and internal teams. A demonstrated understanding of computer vision, AI, and system networks is a bonus. Project Management: Proven ability to lead complex projects using modern project management methodologies for multi phase projects with agility and attention to detail. Strategic Acumen: Ability to think critically and creatively, with a commercial mindset that drives value and builds strong client relationships, with the ability to identify growth opportunities within accounts. Dynamic Presence: Approachable and energetic, capable of leading client conversations, presentations, and discussions that foster trust and alignment. Adaptability & Problem Solving: Skilled in navigating evolving client needs, with the agility to adapt and prioritize as business priorities shift. Travel Requirements: Willingness to travel to client sites as necessary. Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Jan 18, 2026
Full time
Protex AI is the AI safety and operations intelligence company. At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top tier global investors, we recently secured a $36 million Series B to accelerate our mission. Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64 % risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real time, AI powered insights. About the Role The Technical Client Success Manager (TCSM) plays a critical role in driving platform adoption and ensuring client satisfaction. By delivering tailored training, facilitating seamless onboarding, and providing actionable support, the TCSM ensures client sites fully realize the value of the Protex platform. This role requires a deep understanding of Protex AI's product suite and strong technical problem solving and project management skills. Acting as the primary advocate for client needs, the TCSM supports sites in achieving their goals while identifying opportunities for enhanced adoption and operational efficiency. The TCSM serves as the Voice of the Customer, proactively identifying opportunities to enhance Protex's product and service offerings, sharing actionable insights with internal teams, and contributing to the continuous improvement of client success processes. What You'll Do Technical Expertise and Configuration Build and maintain advanced knowledge of Protex's product features, architecture, and capabilities to set clear expectations, provide informed guidance and resolve client site challenges. Address platform usage questions and configure in app settings to meet specific client requirements within the TCSM's scope of expertise. Escalate unresolved or complex technical issues to Support or Engineering with clear, detailed documentation on user behavior trends, system performance concerns, and barriers to adoption to facilitate timely resolution. Monitor system usage trends and performance metrics to proactively identify potential technical concerns and recommend solutions. Enablement and Adoption Own the onboarding and enablement processes, ensuring each site is set up for success with tailored workflows, platform configurations, and user specific training materials. Deliver customized usage strategies, including aligning workflows with platform capabilities, configuring system settings, and addressing adoption challenges. Track site level adoption rates and usage patterns; as necessary, develop and implement action plans to address underutilization, optimize platform capabilities, and increase user engagement. Site Level Success and Client Satisfaction Serve as the primary point of contact for assigned sites, managing site level relationships through onboarding, training, and ongoing support to build trust and drive satisfaction. Conduct regular check ins with site stakeholders to evaluate adoption progress and address operational needs, changes, or concerns. Proactively gather and act on feedback from site users to identify opportunities for meaningful enhancements to both product features and service delivery. Growth Influence and Strategic Alignment Leverage a commercial mindset to partner with Account Managers and Sales to identify opportunities for expansion or upselling based on site level performance and feedback. Provide detailed insights, such as impact reviews and usage metrics, to support the development of compelling value propositions. Collaborate on strategic account planning to align adoption efforts with broader client goals and revenue opportunities. Cross Functional Client Advocacy In addition to playing the voice of the customer on the product side, partner closely with Marketing to showcase successful client outcomes and innovative use cases through initiatives such as webinars, case studies, or onsite events that drive brand awareness and growth. Share user experiences and best practices, such as platform usage, business cases or communication strategies, with internal teams, fostering a feedback loop that informs product improvements and enhances the client experience. What You'll Need Experience: Minimum of 5 years in client success, technical account management, or project management within a B2B SaaS or tech environment, with a strong record of managing enterprise level accounts; demonstrated experience in managing Annual Recurring Revenue (ARR)/Monthly Recurring Revenue (MRR) goals. Demonstrated understanding of EHS industry trends, challenges, and opportunities. Technical Prowess: Strong grasp of SaaS architecture, integrations, and technical problem solving, with the ability to comprehend and communicate complex technical details to both clients and internal teams. A demonstrated understanding of computer vision, AI, and system networks is a bonus. Project Management: Proven ability to lead complex projects using modern project management methodologies for multi phase projects with agility and attention to detail. Strategic Acumen: Ability to think critically and creatively, with a commercial mindset that drives value and builds strong client relationships, with the ability to identify growth opportunities within accounts. Dynamic Presence: Approachable and energetic, capable of leading client conversations, presentations, and discussions that foster trust and alignment. Adaptability & Problem Solving: Skilled in navigating evolving client needs, with the agility to adapt and prioritize as business priorities shift. Travel Requirements: Willingness to travel to client sites as necessary. Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Job Description Finance Business Partner / Commercial Analyst Location: East Grinstead Full time - Hybrid Job Description At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. The Finance Business Partner / Commercial Analyst will support the Marine & Governmental (M&G) business domain and operations departments within Rolls Royce Solutions UK Ltd (RRS UK) and will work closely with the domain Director and their team(s); Operations Director and with the rest of the RRS UK finance organization. You will be providing financial control on various projects; review and analyse revenues, cost of sales and margins across the OE sales and services business; review and analyse overheads within allocated cost centres, prepare monthly accounts and reports. Present monthly financial performance of the domain to the FD, Domain Directors and the MD. What you will be doing: Develop thorough understanding of the company ERP system and processes and other Group financial tools. Detailed review of accounting ledgers, revenue, costs and margin analysis. Understanding margins, especially on service jobs, resolving issues / errors with the service organization. Detailed review of costs and margins on longer term projects and supporting Project Manager with financial reporting. Analysing overhead spent on a number of cost centres; preparing overhead reports and presenting to the cost centre budget owners. Preparing budgets for the M&G domain and operations (Order Intake, revenues, margins, overhead, headcount). Preparing regular forecasts. Provide project financial data on UK MoD projects in line with contractual requirements and in parallel for reporting requirements under Single Source Regulations. Make recommendations for improvements of processes and ways of working Assisting with Internal and External Audits Position Qualifications Candidates should be a member of a professional accounting body with knowledge of FRS. Qualified Accountant qualification CIMA, ACCA Strong management and management & financial accountancy experience. An understanding of defining end to end accounting processes together with experience in using and understanding different ERP systems. Advanced skills in Microsoft Office and a working knowledge of SAP ERP systems in particular SAP S4 Hana would be a definite advantage Preferred requirements: They should demonstrate self-drive and initiative and be proactive in problem solving and driving for improvements. Enthusiastic proactive professional who has excellent written and verbal communication skills. They should be experienced in multi-tasking and can demonstrate strong teamwork, and interpersonal skills. Able to explain financial information to non-financial colleagues. Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility. We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide. Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive. Type of Contract PermanentPandoLogic.
Jan 18, 2026
Full time
Job Description Finance Business Partner / Commercial Analyst Location: East Grinstead Full time - Hybrid Job Description At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere. By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture. The Finance Business Partner / Commercial Analyst will support the Marine & Governmental (M&G) business domain and operations departments within Rolls Royce Solutions UK Ltd (RRS UK) and will work closely with the domain Director and their team(s); Operations Director and with the rest of the RRS UK finance organization. You will be providing financial control on various projects; review and analyse revenues, cost of sales and margins across the OE sales and services business; review and analyse overheads within allocated cost centres, prepare monthly accounts and reports. Present monthly financial performance of the domain to the FD, Domain Directors and the MD. What you will be doing: Develop thorough understanding of the company ERP system and processes and other Group financial tools. Detailed review of accounting ledgers, revenue, costs and margin analysis. Understanding margins, especially on service jobs, resolving issues / errors with the service organization. Detailed review of costs and margins on longer term projects and supporting Project Manager with financial reporting. Analysing overhead spent on a number of cost centres; preparing overhead reports and presenting to the cost centre budget owners. Preparing budgets for the M&G domain and operations (Order Intake, revenues, margins, overhead, headcount). Preparing regular forecasts. Provide project financial data on UK MoD projects in line with contractual requirements and in parallel for reporting requirements under Single Source Regulations. Make recommendations for improvements of processes and ways of working Assisting with Internal and External Audits Position Qualifications Candidates should be a member of a professional accounting body with knowledge of FRS. Qualified Accountant qualification CIMA, ACCA Strong management and management & financial accountancy experience. An understanding of defining end to end accounting processes together with experience in using and understanding different ERP systems. Advanced skills in Microsoft Office and a working knowledge of SAP ERP systems in particular SAP S4 Hana would be a definite advantage Preferred requirements: They should demonstrate self-drive and initiative and be proactive in problem solving and driving for improvements. Enthusiastic proactive professional who has excellent written and verbal communication skills. They should be experienced in multi-tasking and can demonstrate strong teamwork, and interpersonal skills. Able to explain financial information to non-financial colleagues. Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brand mtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility. We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide. Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too. Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive. Type of Contract PermanentPandoLogic.
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview We are Citi's Application, Platform and Engineering team, a start-up with the exciting mission of shaping the direction of travel for the entire bank under the Chief Technology Office, by defining the tech and engineering strategy for the bank. We are a team of talented engineers, product managers and tech SMEs, taking ambiguous concepts and making them real by engineering cutting edge products at planetary scale! We are solely focused on the most modern technology and engineering disciplines such as generative AI, cloud, security, modern app stacks (with Golang, Gatekeeper), open source and the latest and greatest in the Kubernetes ecosystem. Generative AI is a growing space, as a result, we ask that you share with us any specific AI engineering projects utilising LLMs that you're proud of in your application. Ideally these projects should show off complex and clever architectures or a systematic evaluation of an LLM's behaviour. You might be a good fit if you Bring your deep-dive application security engineering expertise from building production systems Thrive in a results-driven environment, where flexibility fuels impact Be a game-changer, ready to step beyond your designated role Love the synergy of pair programming? So do we! Seize the opportunity to secure AI applications at scale. Jump in! A relentless passion to learn more about AI security, LLM attacks, and bringing your knowledge to shape Citi's secure AI future. What you'll do within the Tech Strategy team Build secure AI products from 0-1 - Engineer production-grade, business-facing AI platforms with security built-in from day one Ethical hacking and red team activities - Conduct penetration testing, vulnerability research, and attack simulation to make our products bulletproof Design and build security tools and frameworks - Create automated security solutions that scale across fast-paced development cycles Secure novel AI attack surfaces - Identify and mitigate LLM-specific vulnerabilities, prompt injection attacks, and AI model security risks through hands on testing Lead "shift left" security - Embed security practices throughout our rapid development lifecycle while maintaining velocity Mentor security practices - Guide other engineers on secure coding, vulnerability remediation, and security first thinking Experience That Will Help You Succeed In This Role Production system builder with security focus - Proven track record of architecting and building secure, large scale production applications and business facing platforms from the ground up Ethical hacking and penetration testing expertise - Hands on experience finding and exploiting vulnerabilities, conducting red team exercises, and thinking like an attacker to strengthen defenses State of the art security engineering - With Go, Python, JavaScript - you build both security tools and secure production systems in fast paced environments HashiCorp Vault mastery - Deep experience writing custom plugins, creating secrets engines, implementing dynamic credentials, and extending Vault functionality for enterprise scale secrets management Enterprise authentication & authorization - Designing and implementing OAuth, JWT, RBAC, and complex identity systems with fine grained access controls in business critical applications API security and threat modelling - Securing REST/GraphQL APIs, conducting threat assessments, and implementing advanced security patterns in high traffic production systems AI/ML security and vulnerability research - Understanding of LLM vulnerabilities, model security, prompt injection attacks, and AI specific threat vectors through hands on testing Security automation and tooling - Automating manual security processes Cloud native security - Securing containerized applications in Kubernetes, service mesh security, and cloud native security patterns at enterprise scale Incident response and forensics - Experience investigating, analyzing, and responding to security incidents in live production systems What We Believe In We do not have boundaries between security engineering and product development, and we expect all our technical staff to contribute to both as needed. We take a product focused approach to security and care about building solutions that are robust, scalable, and easy for developers to use. We enjoy working in a fast paced team tackling cutting edge security problems by constantly testing and learning. We enjoy pair programming for our security tools; we are lean in our approach and remove bureaucracy where we see it. We believe in delivering secure solutions fast, iterating and pivoting as we go, rather than defining the perfect security framework upfront. What we'll provide you This is a unique role that will put you in the position to be part of a new venture and actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) Discretionary annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Visit our Global Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Jan 18, 2026
Full time
Discover your future at Citi Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview We are Citi's Application, Platform and Engineering team, a start-up with the exciting mission of shaping the direction of travel for the entire bank under the Chief Technology Office, by defining the tech and engineering strategy for the bank. We are a team of talented engineers, product managers and tech SMEs, taking ambiguous concepts and making them real by engineering cutting edge products at planetary scale! We are solely focused on the most modern technology and engineering disciplines such as generative AI, cloud, security, modern app stacks (with Golang, Gatekeeper), open source and the latest and greatest in the Kubernetes ecosystem. Generative AI is a growing space, as a result, we ask that you share with us any specific AI engineering projects utilising LLMs that you're proud of in your application. Ideally these projects should show off complex and clever architectures or a systematic evaluation of an LLM's behaviour. You might be a good fit if you Bring your deep-dive application security engineering expertise from building production systems Thrive in a results-driven environment, where flexibility fuels impact Be a game-changer, ready to step beyond your designated role Love the synergy of pair programming? So do we! Seize the opportunity to secure AI applications at scale. Jump in! A relentless passion to learn more about AI security, LLM attacks, and bringing your knowledge to shape Citi's secure AI future. What you'll do within the Tech Strategy team Build secure AI products from 0-1 - Engineer production-grade, business-facing AI platforms with security built-in from day one Ethical hacking and red team activities - Conduct penetration testing, vulnerability research, and attack simulation to make our products bulletproof Design and build security tools and frameworks - Create automated security solutions that scale across fast-paced development cycles Secure novel AI attack surfaces - Identify and mitigate LLM-specific vulnerabilities, prompt injection attacks, and AI model security risks through hands on testing Lead "shift left" security - Embed security practices throughout our rapid development lifecycle while maintaining velocity Mentor security practices - Guide other engineers on secure coding, vulnerability remediation, and security first thinking Experience That Will Help You Succeed In This Role Production system builder with security focus - Proven track record of architecting and building secure, large scale production applications and business facing platforms from the ground up Ethical hacking and penetration testing expertise - Hands on experience finding and exploiting vulnerabilities, conducting red team exercises, and thinking like an attacker to strengthen defenses State of the art security engineering - With Go, Python, JavaScript - you build both security tools and secure production systems in fast paced environments HashiCorp Vault mastery - Deep experience writing custom plugins, creating secrets engines, implementing dynamic credentials, and extending Vault functionality for enterprise scale secrets management Enterprise authentication & authorization - Designing and implementing OAuth, JWT, RBAC, and complex identity systems with fine grained access controls in business critical applications API security and threat modelling - Securing REST/GraphQL APIs, conducting threat assessments, and implementing advanced security patterns in high traffic production systems AI/ML security and vulnerability research - Understanding of LLM vulnerabilities, model security, prompt injection attacks, and AI specific threat vectors through hands on testing Security automation and tooling - Automating manual security processes Cloud native security - Securing containerized applications in Kubernetes, service mesh security, and cloud native security patterns at enterprise scale Incident response and forensics - Experience investigating, analyzing, and responding to security incidents in live production systems What We Believe In We do not have boundaries between security engineering and product development, and we expect all our technical staff to contribute to both as needed. We take a product focused approach to security and care about building solutions that are robust, scalable, and easy for developers to use. We enjoy working in a fast paced team tackling cutting edge security problems by constantly testing and learning. We enjoy pair programming for our security tools; we are lean in our approach and remove bureaucracy where we see it. We believe in delivering secure solutions fast, iterating and pivoting as we go, rather than defining the perfect security framework upfront. What we'll provide you This is a unique role that will put you in the position to be part of a new venture and actively drive change. Every day there will be new challenges that will help you develop new skills that can drive your career. By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) Discretionary annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Visit our Global Benefits page to learn more. Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.
Job Mission You will be responsible for meeting and exceeding sales objectives for defined accounts within the 'South West Central' team covering a territory around the Bath, Bristol and Swindon area. You will represent Stryker as a leader in our industry and the marketplace by building and maintaining strong business relationships with key surgeons and HCP's. You will need to be capable of managing high volume activity, drive market growth in line with expectations and implement cross divisional strategy to capture new business growth. Geography and location The job is based in the South West, primarily in the Bristol and Bath area covering also Weston and over to Swindon. Candidate Value Proposition Will be part of one of the leading medical technology companies in the world with the most broad portfolio and a dedication to HCP's, their education, training and helping them to deliver "best in class" outcomes for their patients. Fortune 100 company that is dedicated to employee engagement and has been the recipient of multiple Gallup Great Workplace awards. Benefit from personal and career growth, a well defined Sales Career pathway and Stryker's extensive education program. Stryker UK is one of the Sunday Times Top 100 "Best Companies" to work for. Key Activities & Accountabilities Outperform the market - compete and gain market share for Stryker Joint Replacement products in the territory and in doing so exceed sales targets. Maximise current Joint Replacement business - meet all existing customers and create a business plan to meet challenges and exploit opportunities. Develop relationships with potential new customers, through presentation and discussion around Stryker philosophy and product benefits. Meet all hip/knee replacement surgeons on territory within the first 6 months. Become a product expert - Demonstrate Orthopaedics product knowledge by passing the initial JR101 course within the first 6 weeks. Show further development of portfolio knowledge by completing JR201 and 301 within the first 12 months. Lead in theatre joint replacement procedures - spend quality time in theatre with customers, and deliver staff training on a continuous basis, as the business requires. Research, develop and execute territory specific business plan - create a working document, aligned to corporate strategic aims, with clear, measurable outcomes. Demonstrate continuous development - have an agreed Individual Development Plan (IDP) that you commit to each year. Proactively seek cross franchise collaboration - liaise with other Stryker colleagues in your accounts to optimise Stryker opportunities and customer relationships. Experience required Minimum 2 years sales experience is preferred, ideally within medical sales (joint replacement would be a bonus). Commercial acumen, an appreciation of budgetary and cost issues surrounding theatres and surgical procedures. Computer skills, MS Office. Presentation skills with modern presentation media. Workshop, demonstration and training skills. Good working knowledge of anatomy and physiology. Competencies Clear communicator. Ability to construct a business plan, highlighting daily, weekly and monthly objectives. Able to build rapport quickly and understand the importance of relationships in selling. Able to engage with customers at different levels within a hospital, eg HCPs, theatre staff, management, C suite. Ability to work in a collaborative manner both with colleagues and customers. Self disciplined, focused and organised. Must be proactive and intrinsically driven to succeed. High sense of responsibility and integrity. Able to work and thrive under pressure. Ability to prioritise objectives, respond quickly to changing needs and be readily available at short notice and involve travel. Actively seeks continuous improvement and the ability to identify personal development needs. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Jan 17, 2026
Full time
Job Mission You will be responsible for meeting and exceeding sales objectives for defined accounts within the 'South West Central' team covering a territory around the Bath, Bristol and Swindon area. You will represent Stryker as a leader in our industry and the marketplace by building and maintaining strong business relationships with key surgeons and HCP's. You will need to be capable of managing high volume activity, drive market growth in line with expectations and implement cross divisional strategy to capture new business growth. Geography and location The job is based in the South West, primarily in the Bristol and Bath area covering also Weston and over to Swindon. Candidate Value Proposition Will be part of one of the leading medical technology companies in the world with the most broad portfolio and a dedication to HCP's, their education, training and helping them to deliver "best in class" outcomes for their patients. Fortune 100 company that is dedicated to employee engagement and has been the recipient of multiple Gallup Great Workplace awards. Benefit from personal and career growth, a well defined Sales Career pathway and Stryker's extensive education program. Stryker UK is one of the Sunday Times Top 100 "Best Companies" to work for. Key Activities & Accountabilities Outperform the market - compete and gain market share for Stryker Joint Replacement products in the territory and in doing so exceed sales targets. Maximise current Joint Replacement business - meet all existing customers and create a business plan to meet challenges and exploit opportunities. Develop relationships with potential new customers, through presentation and discussion around Stryker philosophy and product benefits. Meet all hip/knee replacement surgeons on territory within the first 6 months. Become a product expert - Demonstrate Orthopaedics product knowledge by passing the initial JR101 course within the first 6 weeks. Show further development of portfolio knowledge by completing JR201 and 301 within the first 12 months. Lead in theatre joint replacement procedures - spend quality time in theatre with customers, and deliver staff training on a continuous basis, as the business requires. Research, develop and execute territory specific business plan - create a working document, aligned to corporate strategic aims, with clear, measurable outcomes. Demonstrate continuous development - have an agreed Individual Development Plan (IDP) that you commit to each year. Proactively seek cross franchise collaboration - liaise with other Stryker colleagues in your accounts to optimise Stryker opportunities and customer relationships. Experience required Minimum 2 years sales experience is preferred, ideally within medical sales (joint replacement would be a bonus). Commercial acumen, an appreciation of budgetary and cost issues surrounding theatres and surgical procedures. Computer skills, MS Office. Presentation skills with modern presentation media. Workshop, demonstration and training skills. Good working knowledge of anatomy and physiology. Competencies Clear communicator. Ability to construct a business plan, highlighting daily, weekly and monthly objectives. Able to build rapport quickly and understand the importance of relationships in selling. Able to engage with customers at different levels within a hospital, eg HCPs, theatre staff, management, C suite. Ability to work in a collaborative manner both with colleagues and customers. Self disciplined, focused and organised. Must be proactive and intrinsically driven to succeed. High sense of responsibility and integrity. Able to work and thrive under pressure. Ability to prioritise objectives, respond quickly to changing needs and be readily available at short notice and involve travel. Actively seeks continuous improvement and the ability to identify personal development needs. Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Project Manager at our Bristol site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds. The Role The Mission Rehearsal (MR) Integrated Delivery Team (IDT) are modernising and transforming QinetiQ's capabilities across the air ranges. The Long-Term Partnering Agreement (LTPA) has a clear requirement to transform the Air Ranges by introducing new and modern capabilities for all our Air Ranges Customers. Day-to-day, you'll be responsible for the safe delivery and oversight of strategically important investment projects as part of the Air Ranges Modernisation (ARM) Programme and report directly into the Programme Manager. Your responsibilities will include: Provide focused leadership for the safe and effective delivery of multiple high value projects Development and maintenance of positive engagement with project stakeholders and suppliers (internal and external) Ensuring project members operate in line with the Operating Framework and functional competency management requirements Resolving conflicts (including prioritisation calls) within the project and collaborating across the business Maintenance of forecasts (both financial and resource demand) for project delivery which reflects the up-to-date expectations for the work and reporting accurate progress on all accountabilities to programme manager Deputising for the Programme Manager as required Essential experience of the Senior Project Manager: Experience of being able to establish the vision and direction for complex projects to influence and align others towards this common purpose Communication: able to effectively communicate as part of a two-way interaction, using a range of techniques, to ensure the received meaning matches the transmitted meaning Stakeholder Management: being able to identify, plan and implement actions to positively engage parties with an interest in, or influence over, the project outputs Teamwork; being able to create an environment where a group of people with diverse personalities, skills, experiences and perspectives are empowered to collaborate towards a common goal Negotiation and Conflict Management; experience of being able to identify and address differences of objective, attitude or perception to produce an agreed outcome for all parties Essential qualifications for the Senior Project Manager: Hold a recognised PM qualification (PRINCE2, APM, PMQ) We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. This role is (number of hours) per week based at (site name). 1-2 days a week on site in Bristol Bristol The QinetiQ facility in Bristol is part of the company's broader operation focused on defence and technology innovation. The site houses a diverse team of engineers, scientists and technical professionals who bring expertise to various projects ensuring high-quality outcomes. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture . Matched contribution pension scheme, with life assurance Generous holiday allowance, with the option to purchase additional days Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme Volunteering Opportunities - helping charities and local community Our Recruitment Process We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments. Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in. Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
Jan 17, 2026
Full time
Are you ready to be part of the future? At QinetiQ, we're not just imagining tomorrow we are creating it. From cutting-edge defence technology to ground-breaking innovations our mission is to empower and protect lives. Join us as a Senior Project Manager at our Bristol site, where you will have the opportunity to work with cutting-edge technology in partnership with some of the most brilliant minds. The Role The Mission Rehearsal (MR) Integrated Delivery Team (IDT) are modernising and transforming QinetiQ's capabilities across the air ranges. The Long-Term Partnering Agreement (LTPA) has a clear requirement to transform the Air Ranges by introducing new and modern capabilities for all our Air Ranges Customers. Day-to-day, you'll be responsible for the safe delivery and oversight of strategically important investment projects as part of the Air Ranges Modernisation (ARM) Programme and report directly into the Programme Manager. Your responsibilities will include: Provide focused leadership for the safe and effective delivery of multiple high value projects Development and maintenance of positive engagement with project stakeholders and suppliers (internal and external) Ensuring project members operate in line with the Operating Framework and functional competency management requirements Resolving conflicts (including prioritisation calls) within the project and collaborating across the business Maintenance of forecasts (both financial and resource demand) for project delivery which reflects the up-to-date expectations for the work and reporting accurate progress on all accountabilities to programme manager Deputising for the Programme Manager as required Essential experience of the Senior Project Manager: Experience of being able to establish the vision and direction for complex projects to influence and align others towards this common purpose Communication: able to effectively communicate as part of a two-way interaction, using a range of techniques, to ensure the received meaning matches the transmitted meaning Stakeholder Management: being able to identify, plan and implement actions to positively engage parties with an interest in, or influence over, the project outputs Teamwork; being able to create an environment where a group of people with diverse personalities, skills, experiences and perspectives are empowered to collaborate towards a common goal Negotiation and Conflict Management; experience of being able to identify and address differences of objective, attitude or perception to produce an agreed outcome for all parties Essential qualifications for the Senior Project Manager: Hold a recognised PM qualification (PRINCE2, APM, PMQ) We value difference and we don't have a fixed idea when it comes to background or education, provided you can show the required level of experience and willingness to learn then we would like to hear from you. This role is (number of hours) per week based at (site name). 1-2 days a week on site in Bristol Bristol The QinetiQ facility in Bristol is part of the company's broader operation focused on defence and technology innovation. The site houses a diverse team of engineers, scientists and technical professionals who bring expertise to various projects ensuring high-quality outcomes. Why Join QinetiQ? As we continue to grow into new markets around the world, there's never been a more exciting time to join QinetiQ. The formula for success is our appetite for innovation and having the courage to take on a wide variety of complex challenges. As a QinetiQ employee, you'll experience a unique working environment where teams from different backgrounds, disciplines and experiences enjoy collaborating widely and openly as we undertake this exciting and rewarding journey. Through effective teamwork, and pulling together, you'll get to experience what happens when we all share different perspectives, blend disciplines, and link technologies; constantly discovering new ways of solving complex problems in a diverse and inclusive environment where you can be authentic, feel valued and realise your full potential. Visit our website to read more about our diverse and inclusive workplace culture . Matched contribution pension scheme, with life assurance Generous holiday allowance, with the option to purchase additional days Options to join Health Cash Plan, Private Medical Insurance and Dental Insurance Employee discount portal: Personal Accident Insurance, Travel Insurance, Restaurants, Cinema Tickets and much more We are proud to support the Armed Forces community by honouring the Armed Forces Covenant and maintaining our Gold Award standard in the Defence Employer Recognition Scheme Volunteering Opportunities - helping charities and local community Our Recruitment Process We want to make sure that our recruitment process is as inclusive as possible and we aspire to bring out the best in our candidates by creating an environment where everyone feels valued, heard and supported. If you have a disability or health condition that may affect your performance in certain assessment types, please speak to your Recruiter about potential reasonable adjustments. Many roles in QinetiQ are subject to national security vetting being completed, applicants who already hold the appropriate level of vetting may be able to transfer it upon appointment. A number of roles are also subject to additional restrictions, which means factors such as nationality or previous nationalities may affect the roles that you can be employed in. Please note that all applicants for this role must be eligible for SC clearance, as a minimum.
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Jan 17, 2026
Full time
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Senior Strategic Specification Sales Executive, Commercial Field based covering the South East of England. Base salary of up to circa £50K subject to skills and experience, plus sales bonus, company car and other benefits to be discussed on application. At Kohler Mira Ltd, we're not just a company, we're a century strong success story. With over 100 years of continuous growth and innovation, we've become a powerhouse in showering technology, proudly leading the way with cutting edge solutions that redefine everyday experiences. As part of the globally renowned Kohler Co.-a privately owned leader in kitchen and bath products and luxury hospitality-Kohler Mira Ltd is backed by a legacy of excellence and a bold vision for the future. Now is an exciting time for you to join us. We're investing heavily in innovation and expanding our impact across our three market leading brands: Mira Showers - The UK's name in domestic showering, trusted by millions of households. Rada Controls - Experts in commercial water control, delivering smart, safe, and sustainable solutions across the UK and beyond. Recoup - Experts in wastewater heat recovery, driving energy efficiency in modern homes. Whether you're passionate about sustainability, technology, or making a real difference in people's lives, Kohler Mira Ltd offers a dynamic environment where your ideas can thrive and your career can grow. At Kohler Mira Ltd, your growth is our passion; we believe learning should be a lifelong adventure-and at Kohler Mira, that journey is filled with standout opportunities at every turn. Whether you're gaining hands on experience through coaching and mentoring, or accessing some of the best formal training available, we're committed to helping you thrive. Our culture is built on continuous personal development, creativity, and collaboration. You'll work alongside inspiring people in a positive, forward thinking environment where your ideas aren't just welcomed-they're celebrated. Here, your contributions can spark real change and make a lasting impact. If you're ready to make a real impact and grow with a company that's redefining excellence in commercial water controls, we'd love to hear from you. POSITION SUMMARY Are you a motivated, strategic thinker with a passion for building relationships and delivering results? As a key member of our Commercial Sales team, reporting directly to the National Sales Manager, you'll play a pivotal role in shaping how Rada's innovative solutions are understood and adopted across the specification chain. In this exciting regional role, you'll be the driving force behind a thriving project pipeline-identifying opportunities, converting new business, and nurturing long term partnerships. Your mission? To ensure every customer and stakeholder truly understands the 'Why Rada' difference-our unique value proposition that sets us apart in the market. You'll focus on building strong, influential relationships across a range of sectors including Healthcare, Sport & Leisure, and Student Accommodation. Whether it's architects, consultants, or contractors, you'll be their go to expert, crafting compelling propositions that showcase the full potential of our product and service portfolio. KEY RESPONSIBILITIES Build, manage and convert a rolling 1-5 year pipeline for your territory through identification of key business opportunities (existing and new) within identified commercial industry sectors. Align your focus with the Rada strategic plan, driving revenue and profitability targets. Manage strategic customers, building account plans for future business, aligning strategic focus and driving collaboration between the business and your customers across multiple functions. Diagnose customer needs, leveraging range, pricing and after sales proposals to build compelling customer proposals that drive competitive advantage and deliver winning solutions for products and services, demonstrating a measurable return on investment. Build trust and develop collaborative relationships with customers and colleagues in all stages of the specification chain. Lead and manage customer relationships, understanding key issues and opportunities whilst driving positive outcomes for the UK business. Engage commercial sectors with market leading digital water delivery and management solutions, including touchless systems and smart monitoring platforms. Collaborate with sales, marketing and service teams to implement tailored service packages, enabling best in class aftercare and complete product and service solutions. Fully utilize the existing CRM system to manage customers, pipeline, project tracking and reporting. Build monthly forecasts based on pipeline conversion to drive accuracy in the demand planning process. Communicate internally across relevant functions, providing robust market, customer and competitor feedback to drive knowledge and inform commercial decision making. SKILLS/REQUIREMENTS You must have at least five years' experience working within a commercial product or technically led specification field based B2B sales role. A good understanding of the commercial Bathroom sectors and/or Building Services. Preferable experience: selling service and water compliance solutions within commercial environments governed by infection control legislation; selling showers & taps for an established manufacturer in the commercial arena; specifying early in the project lifecycle (clients, architects, consultants, authorising engineers, infection control teams, M&E contractors); selling into Healthcare, Care Homes, Sports & Leisure, Student Accommodation, Hospitality, washrooms, MOD or secure environments; solution selling with ROI modelling; proactive lead and appointment generation; building and converting a long term (1-5 year) project pipeline; CRM management including pipeline management, call and activity logging. Skilled in Excel, PowerPoint, Word and Outlook. An energetic, eager to learn, customer centric team player who builds trust and rapport to establish relationships quickly and proactively builds a pipeline of new business. Tenacious, driven and competitive. Clean, full driving licence is required. Sales skills: proficient in lead generation employing various methods such as cold calling, emailing, telemarketing, networking, and digital outreach; exceptional interpersonal skills for building and maintaining strong specifier relationships, understanding their needs, and effectively communicating solutions across both products and services; good negotiation and upselling skills, leveraging competitor insights to secure win win agreements and match the right solution to the project & client; proven track record of closing sales deals, recognising buying signals, and guiding prospects through the sales process to successful closure; diligent follow up with prospects and clients using CRM tools to ensure satisfaction and retention, providing timely support and information; analytical mindset to analyse market data and trends, aligning sales strategies with business objectives to contribute to organisational growth. ABOUT YOU This role will suit someone who is a driven and focused self starter. Ability to balance priorities and focus between long term high value projects and the day to day customer, quotation and conversion management within your sales pipeline, prioritising your time to maximise the pipeline conversion and grow sales. A learning mindset, seeking to understand market trends to stay ahead of the competition and defend your specification at all stages from design to completion over a long specification cycle (up to 5 years). An exceptional relationship builder, able to build trust and communicate effectively at all levels within an organisation, comfortable with meetings in a variety of settings across all commercial premises and settings. A true brand ambassador and expert in your field, adaptable depending on the situation and focused on building bespoke specifications which meet the specific needs of the project and customer from our UK range of products and services. Able to communicate the benefits of manufacturer led servicing, and the added value that brings for long term sustainable products and customer relationships. WE CAN OFFER YOU A LOT IN RETURN! We empower each associate to with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. ABOUT US In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup. While our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price. Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira's policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact . . click apply for full job details
Jan 17, 2026
Full time
Senior Strategic Specification Sales Executive, Commercial Field based covering the South East of England. Base salary of up to circa £50K subject to skills and experience, plus sales bonus, company car and other benefits to be discussed on application. At Kohler Mira Ltd, we're not just a company, we're a century strong success story. With over 100 years of continuous growth and innovation, we've become a powerhouse in showering technology, proudly leading the way with cutting edge solutions that redefine everyday experiences. As part of the globally renowned Kohler Co.-a privately owned leader in kitchen and bath products and luxury hospitality-Kohler Mira Ltd is backed by a legacy of excellence and a bold vision for the future. Now is an exciting time for you to join us. We're investing heavily in innovation and expanding our impact across our three market leading brands: Mira Showers - The UK's name in domestic showering, trusted by millions of households. Rada Controls - Experts in commercial water control, delivering smart, safe, and sustainable solutions across the UK and beyond. Recoup - Experts in wastewater heat recovery, driving energy efficiency in modern homes. Whether you're passionate about sustainability, technology, or making a real difference in people's lives, Kohler Mira Ltd offers a dynamic environment where your ideas can thrive and your career can grow. At Kohler Mira Ltd, your growth is our passion; we believe learning should be a lifelong adventure-and at Kohler Mira, that journey is filled with standout opportunities at every turn. Whether you're gaining hands on experience through coaching and mentoring, or accessing some of the best formal training available, we're committed to helping you thrive. Our culture is built on continuous personal development, creativity, and collaboration. You'll work alongside inspiring people in a positive, forward thinking environment where your ideas aren't just welcomed-they're celebrated. Here, your contributions can spark real change and make a lasting impact. If you're ready to make a real impact and grow with a company that's redefining excellence in commercial water controls, we'd love to hear from you. POSITION SUMMARY Are you a motivated, strategic thinker with a passion for building relationships and delivering results? As a key member of our Commercial Sales team, reporting directly to the National Sales Manager, you'll play a pivotal role in shaping how Rada's innovative solutions are understood and adopted across the specification chain. In this exciting regional role, you'll be the driving force behind a thriving project pipeline-identifying opportunities, converting new business, and nurturing long term partnerships. Your mission? To ensure every customer and stakeholder truly understands the 'Why Rada' difference-our unique value proposition that sets us apart in the market. You'll focus on building strong, influential relationships across a range of sectors including Healthcare, Sport & Leisure, and Student Accommodation. Whether it's architects, consultants, or contractors, you'll be their go to expert, crafting compelling propositions that showcase the full potential of our product and service portfolio. KEY RESPONSIBILITIES Build, manage and convert a rolling 1-5 year pipeline for your territory through identification of key business opportunities (existing and new) within identified commercial industry sectors. Align your focus with the Rada strategic plan, driving revenue and profitability targets. Manage strategic customers, building account plans for future business, aligning strategic focus and driving collaboration between the business and your customers across multiple functions. Diagnose customer needs, leveraging range, pricing and after sales proposals to build compelling customer proposals that drive competitive advantage and deliver winning solutions for products and services, demonstrating a measurable return on investment. Build trust and develop collaborative relationships with customers and colleagues in all stages of the specification chain. Lead and manage customer relationships, understanding key issues and opportunities whilst driving positive outcomes for the UK business. Engage commercial sectors with market leading digital water delivery and management solutions, including touchless systems and smart monitoring platforms. Collaborate with sales, marketing and service teams to implement tailored service packages, enabling best in class aftercare and complete product and service solutions. Fully utilize the existing CRM system to manage customers, pipeline, project tracking and reporting. Build monthly forecasts based on pipeline conversion to drive accuracy in the demand planning process. Communicate internally across relevant functions, providing robust market, customer and competitor feedback to drive knowledge and inform commercial decision making. SKILLS/REQUIREMENTS You must have at least five years' experience working within a commercial product or technically led specification field based B2B sales role. A good understanding of the commercial Bathroom sectors and/or Building Services. Preferable experience: selling service and water compliance solutions within commercial environments governed by infection control legislation; selling showers & taps for an established manufacturer in the commercial arena; specifying early in the project lifecycle (clients, architects, consultants, authorising engineers, infection control teams, M&E contractors); selling into Healthcare, Care Homes, Sports & Leisure, Student Accommodation, Hospitality, washrooms, MOD or secure environments; solution selling with ROI modelling; proactive lead and appointment generation; building and converting a long term (1-5 year) project pipeline; CRM management including pipeline management, call and activity logging. Skilled in Excel, PowerPoint, Word and Outlook. An energetic, eager to learn, customer centric team player who builds trust and rapport to establish relationships quickly and proactively builds a pipeline of new business. Tenacious, driven and competitive. Clean, full driving licence is required. Sales skills: proficient in lead generation employing various methods such as cold calling, emailing, telemarketing, networking, and digital outreach; exceptional interpersonal skills for building and maintaining strong specifier relationships, understanding their needs, and effectively communicating solutions across both products and services; good negotiation and upselling skills, leveraging competitor insights to secure win win agreements and match the right solution to the project & client; proven track record of closing sales deals, recognising buying signals, and guiding prospects through the sales process to successful closure; diligent follow up with prospects and clients using CRM tools to ensure satisfaction and retention, providing timely support and information; analytical mindset to analyse market data and trends, aligning sales strategies with business objectives to contribute to organisational growth. ABOUT YOU This role will suit someone who is a driven and focused self starter. Ability to balance priorities and focus between long term high value projects and the day to day customer, quotation and conversion management within your sales pipeline, prioritising your time to maximise the pipeline conversion and grow sales. A learning mindset, seeking to understand market trends to stay ahead of the competition and defend your specification at all stages from design to completion over a long specification cycle (up to 5 years). An exceptional relationship builder, able to build trust and communicate effectively at all levels within an organisation, comfortable with meetings in a variety of settings across all commercial premises and settings. A true brand ambassador and expert in your field, adaptable depending on the situation and focused on building bespoke specifications which meet the specific needs of the project and customer from our UK range of products and services. Able to communicate the benefits of manufacturer led servicing, and the added value that brings for long term sustainable products and customer relationships. WE CAN OFFER YOU A LOT IN RETURN! We empower each associate to with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With a genuine commitment to creating better tomorrows, we're driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives. ABOUT US In the UK, Kohler Mira Ltd. is made up of three market leading brands: Mira Showers, Rada Controls, and Recoup. While our brands differ in market position, they are equal in their commitment to design, innovation, and providing a single level of quality regardless of price. Kohler Mira is committed to diversity and inclusion to drive our business results and create a better future every day for our diverse associates, consumers, partners, and global communities. As an equal opportunities employer, it is Kohler Mira's policy to recruit, hire, and promote qualified people in all job classifications without prejudice. If, as an individual with a disability, you require adjustments during the recruitment process, please contact . . click apply for full job details
ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale. ON24 provides industry leading companies, including 3 of the 5 largest global technology companies, 3 of the 5 top global asset management firms, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial companies, with a valuable source of first party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has a wide global footprint with offices in key regions, including London, Singapore and Sydney. For more information, please visit . Role Overview Customer Success Managers (CSMs) are responsible for the relationship between ON24 and elite clients. This role coordinates setup, implementation, training and maintenance on various ON24 products and partner platforms. It requires an organized individual comfortable interfacing with clients, handling multiple projects, and facilitating cross functional projects involving sales, engineering, finance, and external client teams. Primary Responsibilities Act as a trusted advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value. Conduct frequent reviews with accounts to determine customer satisfaction, risk, and drive KPIs. Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success. Act as the client point of contact to ensure successful execution of all client engagements. Consistently meet project timelines and exceed client expectations. Onboard new customers to hit key milestones in partnership with cross functional teams to facilitate account set up, implementation, training, and ongoing account review and modification. Assist with the renewal process for annual account renewal. Collaborate closely with product management, R&D, marketing and sales to improve operational processes and act as the voice of the customer to drive better customer results. Ensure customers have ongoing guidance and access to supporting tools hosted by ON24, including client training portal, knowledge center, and platform support ticketing system (chat, email and phone). Essential Experience At least 3 years of work experience in Customer Success Management or Account Management. Experience in consultative or solution based selling, with the ability to identify and understand customer needs. A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Essential Skills The ability to work effectively with all levels of the organization to complete assigned projects within the specified timeline. Professional experience with Microsoft Outlook, Word, Excel, PowerPoint, and Salesforce. Excellent organizational, planning, and communication skills. Integrity, creativity, intellectual curiosity, high standards, persistence, and achievement-oriented. Proven ability to collaborate and build strong relationships with customers, especially at the executive level. What We Currently Offer An evolving tech business that moves at a fast pace, offering the best aspects of a 'start up' mentality day to day, but as part of an established and diverse multinational with a proven product. The opportunity to take ownership - given autonomy to cultivate success in your role as part of a clear strategy and structure. An entrepreneurial environment - encouraging open dialogue for new ideas, ways of working, and innovations. A hybrid working model to be together as a group in our modern Kings Cross office (complete with coffee machine, snacks, drinks fridge, standing desks, etc). A place to learn - heavy on personal and professional development that allows you to both soak up knowledge from some of the best in the industry, and own your own career. Competitive compensation package including equity and comprehensive benefits. Reimbursements currently covering helpful extras such as reasonable home office equipment expenses, mobile phone use, and weekly lunches provided at the office. 25 days holiday as standard - plus bank holidays - and additional floating and 'wellness days' to be used as you like. Office wide events planned, organised and expertly delivered by our amazing in house 'Culture Club', to make sure that even in a hybrid workplace we're not forgetting the importance of socialising! EEOC Statement ON24 is proud to be an equal employment opportunity workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.
Jan 17, 2026
Full time
ON24 is on a mission to help businesses bring their go-to-market strategy into the AI era and drive cost-effective revenue growth. Through its leading intelligent engagement platform, ON24 enables customers to combine best-in-class experiences with personalization and content, to capture and act on connected insights at scale. ON24 provides industry leading companies, including 3 of the 5 largest global technology companies, 3 of the 5 top global asset management firms, 3 of the 5 largest global healthcare companies and 3 of the 5 largest global industrial companies, with a valuable source of first party data to drive sales and marketing innovation, improve efficiency and increase business results. Headquartered in San Francisco, ON24 has a wide global footprint with offices in key regions, including London, Singapore and Sydney. For more information, please visit . Role Overview Customer Success Managers (CSMs) are responsible for the relationship between ON24 and elite clients. This role coordinates setup, implementation, training and maintenance on various ON24 products and partner platforms. It requires an organized individual comfortable interfacing with clients, handling multiple projects, and facilitating cross functional projects involving sales, engineering, finance, and external client teams. Primary Responsibilities Act as a trusted advisor to end users and their management to drive product adoption and ensure they leverage the solution to achieve agreed operational priorities, leading to full business value. Conduct frequent reviews with accounts to determine customer satisfaction, risk, and drive KPIs. Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success. Act as the client point of contact to ensure successful execution of all client engagements. Consistently meet project timelines and exceed client expectations. Onboard new customers to hit key milestones in partnership with cross functional teams to facilitate account set up, implementation, training, and ongoing account review and modification. Assist with the renewal process for annual account renewal. Collaborate closely with product management, R&D, marketing and sales to improve operational processes and act as the voice of the customer to drive better customer results. Ensure customers have ongoing guidance and access to supporting tools hosted by ON24, including client training portal, knowledge center, and platform support ticketing system (chat, email and phone). Essential Experience At least 3 years of work experience in Customer Success Management or Account Management. Experience in consultative or solution based selling, with the ability to identify and understand customer needs. A bachelor's degree or the equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Essential Skills The ability to work effectively with all levels of the organization to complete assigned projects within the specified timeline. Professional experience with Microsoft Outlook, Word, Excel, PowerPoint, and Salesforce. Excellent organizational, planning, and communication skills. Integrity, creativity, intellectual curiosity, high standards, persistence, and achievement-oriented. Proven ability to collaborate and build strong relationships with customers, especially at the executive level. What We Currently Offer An evolving tech business that moves at a fast pace, offering the best aspects of a 'start up' mentality day to day, but as part of an established and diverse multinational with a proven product. The opportunity to take ownership - given autonomy to cultivate success in your role as part of a clear strategy and structure. An entrepreneurial environment - encouraging open dialogue for new ideas, ways of working, and innovations. A hybrid working model to be together as a group in our modern Kings Cross office (complete with coffee machine, snacks, drinks fridge, standing desks, etc). A place to learn - heavy on personal and professional development that allows you to both soak up knowledge from some of the best in the industry, and own your own career. Competitive compensation package including equity and comprehensive benefits. Reimbursements currently covering helpful extras such as reasonable home office equipment expenses, mobile phone use, and weekly lunches provided at the office. 25 days holiday as standard - plus bank holidays - and additional floating and 'wellness days' to be used as you like. Office wide events planned, organised and expertly delivered by our amazing in house 'Culture Club', to make sure that even in a hybrid workplace we're not forgetting the importance of socialising! EEOC Statement ON24 is proud to be an equal employment opportunity workplace to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ON24 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Pursuant to the San Francisco Fair Chance Ordinance, ON24 will consider for employment qualified applicants with arrest and conviction records.
Overview Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels of customer service via live chat, email, phone and social media Be the first port of call for customer complaints and concerns to make sure that they're treated fairly Show proactiveness and ownership skills to solve customer problems Proactively spot patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to serve them better Identify customers who might be vulnerable and ensure we support them when needed Work closely with our financial crime team to act as the first line of defence to help spot and investigate trends Understand, prioritise and escalate customers' feedback and feature requests to the product team Support other members in the Operations team by being a point of contact and mentoring new joiners. We're looking for someone who: Has front line or back office banking experience Has experience in customer service in the financial services industry Is interested in how technology can improve people's lives Enjoys the startup environment Is customer focused Has a high level of organisation Has excellent written and verbal communication skills Has a high level of empathy and the ability to connect with other people What we offer: At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer: Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday. Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed. Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time. Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner. Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up. Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required. Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Central Manchester. Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme. Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same. Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families. Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel. You get full healthcare for you and your nuclear family via Vitality. About Our Process: We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is: People screen and quiz interview - 45 mins Technical interview challenge with the hiring manager - 45 mins Head of division interview - 45 mins Successful candidates after the technical stage will be invited to informally meet the team in person and see our fantastic offices. Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you. Hybrid Working At Kroo Bank, we embrace a hybrid policy that grants individuals and teams a considerable level of autonomy regarding office usage, maximising productivity. Our office in Manchester is a splendid space that serves as a valuable and potent resource when utilised appropriately. Presently, we follow a blended working model, where employees are expected to work in the office for 1-2 days a week. Therefore, candidates who are able to occasionally commute to the office align best with our current work practices. Please bear in mind that this position entails working shifts over 5 days, totalling 37.5 hours per week. The shift schedule will be provided well in advance, typically spanning from 6 am to 10 pm. Diversity and Inclusion We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process. To all Recruitment Agencies At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
Jan 17, 2026
Full time
Overview Kroo has a big vision. To be the first bank that is both trusted and loved by its customers. We're helping people take control of their financial future and achieve their goals, whilst making a positive impact on the planet. Here at Kroo, doing what is right is in our DNA. We act with integrity, transparency and honesty. We think big, dream big, and relentlessly pursue our goals. We like to be bold, break new ground, and we never stop learning. But most importantly, we are on this journey together. As a Customer Support Specialist, you'll be the first point of contact for our customers and you'll be helping solve any queries and help troubleshoot any problems. Put simply, our Customer Support Specialists are the digital face of Kroo! We believe our people and culture are what makes Kroo different, so we're keen to promote people development within the company so you'll also get the chance to broaden your skill-set and experience. We work in cross-functional collaborative teams, so you'll also work alongside our product teams and developers to improve the customer experience on a day-to-day basis as well as the wider organisation. The Kroo is growing and we'd love to hear from you if you're interested in joining us in our journey. Here's what you will be doing: Provide and maintain exceptionally high levels of customer service via live chat, email, phone and social media Be the first port of call for customer complaints and concerns to make sure that they're treated fairly Show proactiveness and ownership skills to solve customer problems Proactively spot patterns in the frustrations or hopes of our customers, seeing where we can change our processes, tools or product to serve them better Identify customers who might be vulnerable and ensure we support them when needed Work closely with our financial crime team to act as the first line of defence to help spot and investigate trends Understand, prioritise and escalate customers' feedback and feature requests to the product team Support other members in the Operations team by being a point of contact and mentoring new joiners. We're looking for someone who: Has front line or back office banking experience Has experience in customer service in the financial services industry Is interested in how technology can improve people's lives Enjoys the startup environment Is customer focused Has a high level of organisation Has excellent written and verbal communication skills Has a high level of empathy and the ability to connect with other people What we offer: At our cutting-edge fintech company, we know that attracting and retaining the best talent means offering top-notch benefits that help our employees thrive both in and outside of work. Check out what we currently offer: Generous holiday time: 25 days annual leave, 8 bank holidays, 1 Kroo bank holiday (June 24th), and 1 day off during the week of your birthday. Personal days: We know that life can be unpredictable, so we offer 3 personal days to use as needed. Employer-sponsored volunteer program: We're passionate about giving back to our community, and we support our employees in doing the same with up to 4 hours per month of employer-sponsored volunteer time. Mental health support: We care about the mental health of our team members and offer access to Spill, our mental health support partner. Workplace pension: We want you to feel secure about your future, so we offer a workplace pension with a 5% employee contribution and a 3% employer top-up. Top-notch equipment: We provide top-of-the-line equipment necessary for smooth hybrid work, including a MacBook laptop. Additionally, we also offer support in establishing your home office by contributing towards your setup if required. Modern office: When you're in the office, you'll enjoy access to our modern, bustling workspace in Central Manchester. Cycle to Work scheme: We encourage sustainable transportation with our Cycle to Work scheme. Electric Car scheme: We're committed to reducing our carbon footprint, and our Electric Car scheme makes it easy for our employees to do the same. Enhanced parental leave: We know that family comes first, and we offer an enhanced parental leave policy to support our employees in starting and growing their families. Room for growth: As a fast-paced, high-growth start-up, we're dedicated to providing our employees with room to grow and excel. You get full healthcare for you and your nuclear family via Vitality. About Our Process: We can be flexible with the structure of our interview process if someone's circumstances or timescales require it but our general structure is: People screen and quiz interview - 45 mins Technical interview challenge with the hiring manager - 45 mins Head of division interview - 45 mins Successful candidates after the technical stage will be invited to informally meet the team in person and see our fantastic offices. Please let us know if you have any specific requirements or need assistance so we can be as accommodating as possible for you. Hybrid Working At Kroo Bank, we embrace a hybrid policy that grants individuals and teams a considerable level of autonomy regarding office usage, maximising productivity. Our office in Manchester is a splendid space that serves as a valuable and potent resource when utilised appropriately. Presently, we follow a blended working model, where employees are expected to work in the office for 1-2 days a week. Therefore, candidates who are able to occasionally commute to the office align best with our current work practices. Please bear in mind that this position entails working shifts over 5 days, totalling 37.5 hours per week. The shift schedule will be provided well in advance, typically spanning from 6 am to 10 pm. Diversity and Inclusion We wholeheartedly uphold our commitment to fostering a diverse and inclusive workplace. Every employee is highly regarded, respected, and supported without any form of judgement or prejudice. We consider Diversity, Equality, and Inclusion as fundamental pillars guiding our path in all aspects of our bank. We also ensure that reasonable adjustments are made available to all candidates throughout the recruitment process. To all Recruitment Agencies At Kroo Bank, agency resumes are strictly prohibited. Do not submit agency resumes or forward them to our job advertisements or Kroo Bank employees. Be aware that Kroo Bank will not assume any responsibility for fees incurred due to unsolicited resumes. To ensure a fair and efficient application process, all candidates are kindly requested to submit their applications directly through the advertised platform. We kindly ask that you refrain from reaching out to the company or its employees via email, LinkedIn, or any other communication channels for inquiries or updates. Please note that any attempts to contact us through these channels will not receive a response. Thank you for your understanding and cooperation.
You're not just anyone. From every day life, to changing someone's world. Job Description Lead with Purpose. Make a Meaningful Impact. Grow with Lifeways. Are you an experienced Support Worker ready to take the next step in your career? Lifeways is offering an exciting opportunity to become a Team Leader at Apple House, a welcoming supported living service in Blackburn, Lancashire. You'll work alongside our Service Manager to lead a dedicated team, delivering life-enhancing support to adults with autism and learning disabilities. You're Not Just Anyone - fulfilling careers at Lifeways on Vimeo Your Role as a Leader Who Inspires Lead and motivate Support Workers to deliver high-quality, consistent support Promote independence and wellbeing in every aspect of care Support individuals with daily living, appointments, hobbies, and community engagement Maintain accurate records and ensure personalised support plans are followed Conduct staff supervisions, interviews, and ongoing development Communicate effectively with staff, people we support, families, and external professionals About Apple House Apple House is a purpose-built apartment complex designed to support adults with autism and learning disabilities. The service features: Twelve one-bedroom apartments with modern amenities A communal area, sensory room, and garden with a trampoline Assistive technology including Tunstall connected care, intercom, and CCTV A calm, structured environment led by highly trained staff People supported at Apple House enjoy activities such as trampolining, walking, shopping, music, cooking, gardening, swimming, and community outings to places like Blackpool, Southport, and Stockport. What You Bring Experience as a Team Leader, Senior Support Worker, or Support Worker with a strong track record NVQ/QCF in Health & Social Care (or equivalent) is advantageous Strong communication, written, and IT skills A commitment to empowering others and leading by example Contract: Full-time, 37.5 hours per week Shifts: Between 8:00am and 10:00pm, Monday to Sunday Flexibility is essential to meet the needs of the people we support Feeling Valued in Your Career At Lifeways, your contributions matter. You'll be part of a team that recognises your efforts, celebrates your achievements, and creates space for your ideas to shape the way we support others. Hear It From the Team "Working at Apple House has been one of the most rewarding experiences of my career. The team is incredibly supportive, and seeing the people we support grow in confidence and independence makes every day worthwhile." - Sarah, Support Worker at Apple House Being Supported Every Step of the Way We invest in your growth and wellbeing through structured development, funded qualifications, and a culture of continuous learning. You'll be supported by colleagues and leaders who care about your success. What We Offer Over £2,000 in annual rewards and benefits Funded Health and Social Care qualifications Free DBS check Cycle to Work Scheme (up to £1,000) Gym discounts (save up to £192/year) Eye care and health cash plans 10% discount at B&Q for all team members Access to the Blue Light Card £200 for every successful employee referral 3% employer pension contribution 8 paid training days per year Access to apprenticeships and further qualifications Our Commitment to Inclusion We believe in equal access to opportunities and strive to create a workplace where everyone feels valued, supported, and empowered to make an impact. Our inclusive culture is guided by our core values: Caring, Honest, One Team, Innovative, Courageous, and Equal (CHOICE). Apply Today Join Lifeways and be part of a team that truly makes a difference. Take the next step in your care career - we're excited to meet you! LWGNW
Jan 16, 2026
Full time
You're not just anyone. From every day life, to changing someone's world. Job Description Lead with Purpose. Make a Meaningful Impact. Grow with Lifeways. Are you an experienced Support Worker ready to take the next step in your career? Lifeways is offering an exciting opportunity to become a Team Leader at Apple House, a welcoming supported living service in Blackburn, Lancashire. You'll work alongside our Service Manager to lead a dedicated team, delivering life-enhancing support to adults with autism and learning disabilities. You're Not Just Anyone - fulfilling careers at Lifeways on Vimeo Your Role as a Leader Who Inspires Lead and motivate Support Workers to deliver high-quality, consistent support Promote independence and wellbeing in every aspect of care Support individuals with daily living, appointments, hobbies, and community engagement Maintain accurate records and ensure personalised support plans are followed Conduct staff supervisions, interviews, and ongoing development Communicate effectively with staff, people we support, families, and external professionals About Apple House Apple House is a purpose-built apartment complex designed to support adults with autism and learning disabilities. The service features: Twelve one-bedroom apartments with modern amenities A communal area, sensory room, and garden with a trampoline Assistive technology including Tunstall connected care, intercom, and CCTV A calm, structured environment led by highly trained staff People supported at Apple House enjoy activities such as trampolining, walking, shopping, music, cooking, gardening, swimming, and community outings to places like Blackpool, Southport, and Stockport. What You Bring Experience as a Team Leader, Senior Support Worker, or Support Worker with a strong track record NVQ/QCF in Health & Social Care (or equivalent) is advantageous Strong communication, written, and IT skills A commitment to empowering others and leading by example Contract: Full-time, 37.5 hours per week Shifts: Between 8:00am and 10:00pm, Monday to Sunday Flexibility is essential to meet the needs of the people we support Feeling Valued in Your Career At Lifeways, your contributions matter. You'll be part of a team that recognises your efforts, celebrates your achievements, and creates space for your ideas to shape the way we support others. Hear It From the Team "Working at Apple House has been one of the most rewarding experiences of my career. The team is incredibly supportive, and seeing the people we support grow in confidence and independence makes every day worthwhile." - Sarah, Support Worker at Apple House Being Supported Every Step of the Way We invest in your growth and wellbeing through structured development, funded qualifications, and a culture of continuous learning. You'll be supported by colleagues and leaders who care about your success. What We Offer Over £2,000 in annual rewards and benefits Funded Health and Social Care qualifications Free DBS check Cycle to Work Scheme (up to £1,000) Gym discounts (save up to £192/year) Eye care and health cash plans 10% discount at B&Q for all team members Access to the Blue Light Card £200 for every successful employee referral 3% employer pension contribution 8 paid training days per year Access to apprenticeships and further qualifications Our Commitment to Inclusion We believe in equal access to opportunities and strive to create a workplace where everyone feels valued, supported, and empowered to make an impact. Our inclusive culture is guided by our core values: Caring, Honest, One Team, Innovative, Courageous, and Equal (CHOICE). Apply Today Join Lifeways and be part of a team that truly makes a difference. Take the next step in your care career - we're excited to meet you! LWGNW
Job Description Make a Real Impact Every Day Join Lifeways at The Sidings, Accrington, where your support helps adults live more independently and confidently. As a Support Worker, you'll empower individuals with learning disabilities, autism, physical disabilities, acquired brain injuries, and mental health needs to lead fulfilling lives. Every day, your work will make a meaningful difference. What You'll Do You're Not Just Anyone - fulfilling careers at Lifeways on Vimeo - Deliver person-centred support in daily living activities- Encourage independence and promote wellbeing- Support individuals with appointments, hobbies, and community outings- Maintain accurate records and follow personalised care plans Shift Patterns This is a full-time role (37.5 hours per week), with shifts available between 8:00am and 10:00pm, Monday to Sunday. Flexibility is key, as we tailor support to meet the individual needs of the people we care for. Feel Valued and Supported At Lifeways, we support our team as much as we support the people in our care. You'll be part of a collaborative, caring environment that values your contributions and invests in your growth. We Offer - Over £2,000 in annual rewards and benefits- Funded Health and Social Care qualifications- Free DBS check- Cycle to Work Scheme (up to £1,000)- Gym discounts (save up to £192 per year)- Eye care and health cash plans- 10% discount at B&Q for all team members- Access to the Blue Light Card- £200 for every successful employee referral- 3% employer pension contribution- 8 paid training days per year- Access to apprenticeships and further qualifications Hear It From the Team "The Sidings is a new-build so it is very modern and comfortable. The people we support have really come together and there is a sense of community, with people sharing the communal space and helping each other. The staff enjoy working here because every day is different and the people are engaging. The area itself is very quiet and calm. The atmosphere is always happy in these apartments."- Manager, The Sidings Our Commitment to Inclusion We believe in equal access to opportunities and strive to create a workplace where everyone feels valued, supported, and empowered to make an impact. Our inclusive culture is guided by our core values: Caring, Honest, One Team, Innovative, Courageous, and Equal (CHOICE). Why The Sidings? The Sidings is a modern, purpose-built supported living service offering:- Eight one-bedroom apartments with open-plan kitchen, dining, and living areas, plus wet-room style bathrooms- Four adjoining bungalows, each with private courtyard access- A communal lounge with a TV, Nintendo Wii, and social space- An accessible patio area for outdoor relaxation- Assistive technology including Tunstall systems, intercom, and CCTV- Wheelchair-accessible ground floor apartments and bungalows- A pet-friendly environment - currently home to three dogs and two catsLocated in Accrington, The Sidings offers easy access to:- Cafes, pubs, restaurants, post office, library, and high-street shops- Accrington Arndale Shopping Centre and Vue Cinema- Hyndburn Leisure Centre with a gym, pool, and fitness classes- Public transport links including a nearby bus stop and train station- Local GP surgery and NHS dentist within walking distance Apply Today Join Lifeways and be part of a team that truly makes a difference. Take the next step in your care career - we're excited to meet you! PLEASE NOTE THAT WE DO NOT OFFER SPONSORSHIP LWGNW
Jan 16, 2026
Full time
Job Description Make a Real Impact Every Day Join Lifeways at The Sidings, Accrington, where your support helps adults live more independently and confidently. As a Support Worker, you'll empower individuals with learning disabilities, autism, physical disabilities, acquired brain injuries, and mental health needs to lead fulfilling lives. Every day, your work will make a meaningful difference. What You'll Do You're Not Just Anyone - fulfilling careers at Lifeways on Vimeo - Deliver person-centred support in daily living activities- Encourage independence and promote wellbeing- Support individuals with appointments, hobbies, and community outings- Maintain accurate records and follow personalised care plans Shift Patterns This is a full-time role (37.5 hours per week), with shifts available between 8:00am and 10:00pm, Monday to Sunday. Flexibility is key, as we tailor support to meet the individual needs of the people we care for. Feel Valued and Supported At Lifeways, we support our team as much as we support the people in our care. You'll be part of a collaborative, caring environment that values your contributions and invests in your growth. We Offer - Over £2,000 in annual rewards and benefits- Funded Health and Social Care qualifications- Free DBS check- Cycle to Work Scheme (up to £1,000)- Gym discounts (save up to £192 per year)- Eye care and health cash plans- 10% discount at B&Q for all team members- Access to the Blue Light Card- £200 for every successful employee referral- 3% employer pension contribution- 8 paid training days per year- Access to apprenticeships and further qualifications Hear It From the Team "The Sidings is a new-build so it is very modern and comfortable. The people we support have really come together and there is a sense of community, with people sharing the communal space and helping each other. The staff enjoy working here because every day is different and the people are engaging. The area itself is very quiet and calm. The atmosphere is always happy in these apartments."- Manager, The Sidings Our Commitment to Inclusion We believe in equal access to opportunities and strive to create a workplace where everyone feels valued, supported, and empowered to make an impact. Our inclusive culture is guided by our core values: Caring, Honest, One Team, Innovative, Courageous, and Equal (CHOICE). Why The Sidings? The Sidings is a modern, purpose-built supported living service offering:- Eight one-bedroom apartments with open-plan kitchen, dining, and living areas, plus wet-room style bathrooms- Four adjoining bungalows, each with private courtyard access- A communal lounge with a TV, Nintendo Wii, and social space- An accessible patio area for outdoor relaxation- Assistive technology including Tunstall systems, intercom, and CCTV- Wheelchair-accessible ground floor apartments and bungalows- A pet-friendly environment - currently home to three dogs and two catsLocated in Accrington, The Sidings offers easy access to:- Cafes, pubs, restaurants, post office, library, and high-street shops- Accrington Arndale Shopping Centre and Vue Cinema- Hyndburn Leisure Centre with a gym, pool, and fitness classes- Public transport links including a nearby bus stop and train station- Local GP surgery and NHS dentist within walking distance Apply Today Join Lifeways and be part of a team that truly makes a difference. Take the next step in your care career - we're excited to meet you! PLEASE NOTE THAT WE DO NOT OFFER SPONSORSHIP LWGNW
Get to Know Us It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark At BlackLine, we believe that our success is deeply intertwined with the success of our customers. We are looking for a passionate and experienced Senior Customer Success Manager to join our team as a strategic partner to our key customers. In this role, you will be the trusted advisor who empowers our customers to achieve their most ambitious business goals using our solutions. You will be a vital part of a collaborative team dedicated to creating exceptional customer experiences and driving long-term value. You'll Get To You will build and nurture strong, lasting relationships with a dedicated group of our most strategic customers, becoming their go to expert and advocate; You'll guide customers to realize the full potential of their investment by aligning our solutions with their key business objectives and demonstrating measurable results; Your mission is to ensure our customers are not just satisfied but delighted, creating a seamless and positive journey that turns them into advocates for our brand; You will help customers become power users of our products by sharing best practices and providing expert guidance tailored to their unique needs; By truly understanding our customers' businesses, you will identify opportunities for them to gain even more value from our offerings, partnering with our sales team to help them expand; You will be a key player in our team, sharing your expertise and mentoring other Customer Success Managers to elevate our entire organisation; You'll use data and customer feedback to not only guide your customers but also to help shape the future of our products and services; Your proactive approach will help us build multi year relationships with our customers, ensuring their continued success and minimising churn. What You'll Bring A proven background in a customer-facing role such as Customer Success, Account Management, or Consulting, where you've been responsible for building strong relationships; A genuine passion for understanding customer needs and a drive to help them succeed; Excellent communication and interpersonal skills, with the ability to connect with people at all levels of an organisation; The ability to quickly learn and explain software solutions to both technical and non technical audiences; A collaborative spirit and the ability to work effectively with cross functional teams to achieve shared goals; Strong problem solving skills and a proactive mindset, always looking for ways to improve the customer experience; Experience using CRM software (like Salesforce or Gainsight) and other business tools to manage customer relationships and track progress; A data driven approach, with the ability to analyse information to uncover trends and opportunities. Previous experience working in fintech is a strong advantage. Thrive at BlackLine Because You Are Joining A technology based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal perdida opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and inRanks' interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Jan 16, 2026
Full time
Get to Know Us It's fun to work in a company where people truly believe in what they're doing! At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications. Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance. Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers. Work, Play and Grow at BlackLine! Make Your Mark At BlackLine, we believe that our success is deeply intertwined with the success of our customers. We are looking for a passionate and experienced Senior Customer Success Manager to join our team as a strategic partner to our key customers. In this role, you will be the trusted advisor who empowers our customers to achieve their most ambitious business goals using our solutions. You will be a vital part of a collaborative team dedicated to creating exceptional customer experiences and driving long-term value. You'll Get To You will build and nurture strong, lasting relationships with a dedicated group of our most strategic customers, becoming their go to expert and advocate; You'll guide customers to realize the full potential of their investment by aligning our solutions with their key business objectives and demonstrating measurable results; Your mission is to ensure our customers are not just satisfied but delighted, creating a seamless and positive journey that turns them into advocates for our brand; You will help customers become power users of our products by sharing best practices and providing expert guidance tailored to their unique needs; By truly understanding our customers' businesses, you will identify opportunities for them to gain even more value from our offerings, partnering with our sales team to help them expand; You will be a key player in our team, sharing your expertise and mentoring other Customer Success Managers to elevate our entire organisation; You'll use data and customer feedback to not only guide your customers but also to help shape the future of our products and services; Your proactive approach will help us build multi year relationships with our customers, ensuring their continued success and minimising churn. What You'll Bring A proven background in a customer-facing role such as Customer Success, Account Management, or Consulting, where you've been responsible for building strong relationships; A genuine passion for understanding customer needs and a drive to help them succeed; Excellent communication and interpersonal skills, with the ability to connect with people at all levels of an organisation; The ability to quickly learn and explain software solutions to both technical and non technical audiences; A collaborative spirit and the ability to work effectively with cross functional teams to achieve shared goals; Strong problem solving skills and a proactive mindset, always looking for ways to improve the customer experience; Experience using CRM software (like Salesforce or Gainsight) and other business tools to manage customer relationships and track progress; A data driven approach, with the ability to analyse information to uncover trends and opportunities. Previous experience working in fintech is a strong advantage. Thrive at BlackLine Because You Are Joining A technology based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem solving skills, and be part of a winning team at the world's most trusted name in Finance Automation! A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives. A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity. BlackLine is an equal perdida opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws BlackLine recognizes that the ways we work and the workplace itself has shifted. We innovate in a workplace that optimizes a combination of virtual and inRanks' interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.
Job Title: HR Manager (Hands-On, High-Impact Role) Location: Liverpool, UK (L3 7EH)Employment Type: Part-time 24 hours per week (over 3 or 4 days)Remuneration: £40,000 £45,000 FTE (based on a 40-hour week) + benefits About Pearsons Glass Pearsons Glass is a leading UK provider of glass products and processing services, supporting artists, students, hobbyists, and commercial clients across the UK. Our work spans creative art glass and advanced processing, including CNC cutting, UV printing, laminating, toughening, and sandblasting. Operating from a modern Liverpool facility, Pearsons Glass combines technical precision with a people-focused culture. We work across bespoke residential projects and large-scale commercial contracts, offering a dynamic, operational environment where HR plays a visible and valued role. The Opportunity This role will appeal to two types of HR professionals: An experienced HR Advisor / Senior Advisor ready to step into a broader, more influential role An established HR Manager who wants greater autonomy, visibility, and the ability to make meaningful change You ll have ownership of the HR function across both the Art Glass and Processing divisions, working closely with leaders and employees alike. This is not a corporate, policy-heavy role you ll be embedded in the business, shaping culture, improving ways of working, and seeing the direct impact of your decisions. External HR support is available, giving you backup where needed while keeping you firmly in control. What You ll Be Doing You ll lead HR end to end, with the freedom to make a difference: Owning recruitment, onboarding, and retention strategies for production, logistics, and office teams Leading employee relations matters with confidence and fairness Acting as a trusted partner to line managers on performance, workforce planning, and absence management Ensuring robust compliance with UK employment law, health & safety, and company policies Working with Occupational Health and driving wellbeing initiatives that genuinely support employees Designing and delivering practical training and development for operational teams Managing HR data, records, payroll liaison, and reporting Championing engagement, morale, and a positive, inclusive workplace culture What We re Looking For We re looking for someone who wants influence, ownership, and visibility, and who brings: Strong, hands-on HR experience in manufacturing, logistics, or another operational setting A confident grasp of UK employment law and HR best practice The ability to build credibility quickly with managers and frontline teams A pragmatic, commercially aware approach able to balance people needs with business priorities Experience shaping or improving HR processes, systems, and policies CIPD Level 5 or above (or equivalent experience) What We Offer Real autonomy and the opportunity to shape how HR works in the business A role where your contribution is visible, valued, and influential External HR insurer support when needed without bureaucracy A collaborative, down-to-earth leadership team Competitive salary and benefits A part-time structure that offers flexibility without sacrificing impact
Jan 16, 2026
Full time
Job Title: HR Manager (Hands-On, High-Impact Role) Location: Liverpool, UK (L3 7EH)Employment Type: Part-time 24 hours per week (over 3 or 4 days)Remuneration: £40,000 £45,000 FTE (based on a 40-hour week) + benefits About Pearsons Glass Pearsons Glass is a leading UK provider of glass products and processing services, supporting artists, students, hobbyists, and commercial clients across the UK. Our work spans creative art glass and advanced processing, including CNC cutting, UV printing, laminating, toughening, and sandblasting. Operating from a modern Liverpool facility, Pearsons Glass combines technical precision with a people-focused culture. We work across bespoke residential projects and large-scale commercial contracts, offering a dynamic, operational environment where HR plays a visible and valued role. The Opportunity This role will appeal to two types of HR professionals: An experienced HR Advisor / Senior Advisor ready to step into a broader, more influential role An established HR Manager who wants greater autonomy, visibility, and the ability to make meaningful change You ll have ownership of the HR function across both the Art Glass and Processing divisions, working closely with leaders and employees alike. This is not a corporate, policy-heavy role you ll be embedded in the business, shaping culture, improving ways of working, and seeing the direct impact of your decisions. External HR support is available, giving you backup where needed while keeping you firmly in control. What You ll Be Doing You ll lead HR end to end, with the freedom to make a difference: Owning recruitment, onboarding, and retention strategies for production, logistics, and office teams Leading employee relations matters with confidence and fairness Acting as a trusted partner to line managers on performance, workforce planning, and absence management Ensuring robust compliance with UK employment law, health & safety, and company policies Working with Occupational Health and driving wellbeing initiatives that genuinely support employees Designing and delivering practical training and development for operational teams Managing HR data, records, payroll liaison, and reporting Championing engagement, morale, and a positive, inclusive workplace culture What We re Looking For We re looking for someone who wants influence, ownership, and visibility, and who brings: Strong, hands-on HR experience in manufacturing, logistics, or another operational setting A confident grasp of UK employment law and HR best practice The ability to build credibility quickly with managers and frontline teams A pragmatic, commercially aware approach able to balance people needs with business priorities Experience shaping or improving HR processes, systems, and policies CIPD Level 5 or above (or equivalent experience) What We Offer Real autonomy and the opportunity to shape how HR works in the business A role where your contribution is visible, valued, and influential External HR insurer support when needed without bureaucracy A collaborative, down-to-earth leadership team Competitive salary and benefits A part-time structure that offers flexibility without sacrificing impact
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
Jan 16, 2026
Full time
Unily partners with the world's largest and most complex enterprises to power Organizational Velocity through digital Employee Experience transformation. Iconic brands, including Estée Lauder Companies, CVS Health, and British Airways, use Unily's market-leading Employee Experience platform to improve productivity, streamline communication, and foster a highly connected workplace. Unily is the only triple leader recognized by all three of the major analysts. Unily is recognized as a Leader in the 2024 Gartner Magic Quadrant for Intranet Packaged Solutions, the 2024 Forrester Wave : Intranet Platforms, and the IDC MarketScape: Worldwide Experience-Centric Intelligent Digital Workspaces 2024. With these accolades, we continue to grow and expand our employee community with people who are passionate about joining us on this exciting journey. Job Purpose Bringing previous experience and incorporating industry best practices, our Senior Customer Success Managers (Sr CSM) are responsible for partnering with our clients to ensure the continued value realization of our product, thereby influencing client retention, satisfaction rates, revenue growth, external advocacy participation, and continued product adoption. An effective Sr CSM will independently partner with multiple stakeholders across our Unily business and that of the client. The successful candidate will have a perfect blend of relationship management and commercial acumen. The candidate is structured, focused, flexible, and confident in sharing their knowledge and experience with the broader team. They understand how to act as the customer advocate internally, while also positively representing Unily within the customer business. Main Responsibilities Be the primary point of contact for designated portfolio of customers across varied sectors and industries establishing a trusted advisor relationship and acting as the customer advocate into the business Working with customers to establish critical goals, or other key performance indicators that can be measured to determine success Help customers to achieve success and increase adoption by understanding their vision and advising how the Unily platform can be leveraged to meet their requirements Use analytics data and other measurement tools to understand where usage of the product can be improved and work with customers to implement change Conduct regular business reviews post product implementation with client stakeholders to ensure return on investment is being achieved and platform objectives are evolving in line with business requirements. Recognise, address, and escalate customer needs/issues cross-departmentally to ensure a quick resolution Identify renewal risks and collaborate with internal teams to remediate and ensure a successful renewal Prepare and educate customers on new features and releases and support in the implementation of these. Maintain a deep understanding of the product, keeping up to date as it continuously evolves. Knowledge, Skills and Experience Needed for the Job 5+ years experience in a Customer Success Management, Account Management or Partnership Management role Experience in managing a portfolio of £1m plus ARR Experience in managing large multinational organisations with 10,000 plus employees Experience working in a SaaS environment Experience working with digital workplace platforms either as a manager or end user e.g. Jive, Interact, Jostle Experience in using customer success tools such as Planhat, Salesforce, Microsoft office and Miro Experience within a fast paced, dynamic and entrepreneurial company Proficiency in the German language (either conversational or fluent) is preferred Required attributes Excellent attention to detail. Ability to work independently and as part of a team. Must be organised and able to prioritise, multi-task, work under pressure and to deadlines. Proactive, motivated, calm and show initiative. Additional language - German speaker a big plus Job Context and Other Relevant Information Unily people are dynamic smart and forward thinking, are natural innovators with a passion for first class delivery and customer service. This Job Description is intended to provide guidance on the range of duties associated with the role. It may be changed to reflect or anticipate changes or to undertake additional duties as required by the Leadership Team. Why Work For Unily? In addition to a generous base salary and discretionary company bonus, here are some things we think you will love: Our awesome team culture. We are focused on achieving results as a team and having fun while we do it. You won't find a friendlier or more dedicated bunch of people. Our industry leading product. We are very proud of our ever-evolving product, naturally we use (and love) it internally and provide the tools and resources for you (and our clients) to become a Unily expert. The flexibility that we offer. We don't just mean working from home occasionally. We operate on a hybrid basis, and also recognize that life happens during the 9-5.30 and encourage a sustainable work/life balance. Our bright and modern office spaces. When you need to be in the office we want it to be like being at home. We have a well-stocked kitchen and the option to bring your dog to work. We offer a fantastic suite of benefits. Including 25 days holiday plus an extra paid day off to enjoy your birthday, Vitality life cover (for health, sight, hearing and dental), Aviva pension (via a salary sacrifice scheme), life assurance, income protection and so many more. Our commitment to sustainability and giving back to the community.We know working for an organisation that takes its environmental & social impact seriously is important, and we are proud to offer 1 fully paid volunteering day per year, an employee matching charity donation scheme and options to lease an Electric Vehicle through our salary sacrifice scheme. View Unily's UK & EEA Careers Privacy Notice here
About Mertoun Estate Mertoun Estate, based near St. Boswells in the Scottish Borders, farms approximately 1,300 hectares in-hand, with a further 400 hectares managed under two neighbouring contract farming agreements. Cropping includes winter wheat, oilseed rape, barley, oats, seed potatoes, and green manures under the Agri-Environment Climate Scheme (AECS) . Around 100 hectares of vining peas are also grown annually with Scottish Borders Produce. Excellent infrastructure, well maintained machinery and an experienced team provide the ideal environment for efficient and high-quality arable production. Role Overview Mertoun Estate is seeking an experienced and motivated F arm Foreman / Lead Operator to take a key hands-on role to support the Farm Manager ensuring effective teamwork and high standards of workmanship. A key focus of the role will be the planting and harvesting of approximately 130 hectares of seed potatoes , alongside the wider combinable crop rotation and estate. This is a hands-on leadership position, ideal for a skilled operator with strong technical and mechanical abilities. The role offers excellent scope for professional growth and increased responsibility , particularly within the seed potato enterprise , as the successful candidate demonstrates capability and commitment. Key Responsibilities Contribute to a positive and safety-conscious working environment. Work collaboratively as part of a strong team to deliver daily operations across the estate. Planting and harvesting of 130ha of seed potatoes. Operate and maintain a modern fleet of machinery and precision farming systems. Relief operations including spraying . Support accurate and compliant records for crop operations and assurance schemes. Help maintain a tidy, organised and professional workplace including yards, buildings, machinery and the wider estate. Assist with grain drying, storage and loading out. Uphold high standards of safety, efficiency, and environmental care. Help train, motivate, and lead farm staff and seasonal workers. Deputise for the Farm Manager when required. Qualifications & Experience Solid background in arable farming; potato experience beneficial. Excellent mechanical and technical skills; ability to service and repair modern farm machinery. Strong practical knowledge of crop husbandry and modern arable systems. Competence with GPS, auto-steer, and precision farming technology. PA1 and PA2 (spraying) certificates desirable. Full UK driving licence essential; telehandler licence advantageous. Sound understanding of health, safety, and environmental best practices. Personal Attributes Practical, reliable and motivated with a positive, proactive attitude. A hands-on, team player with strong communication skills. Positive attitude towards Health & Safety. Ability to prioritise, problem solve and adapt. Mechanically minded. Takes pride in maintaining a tidy, well-organised workplace. Detail-focused, with pride in quality and efficiency. Forward-thinking and eager to develop within the role, particularly within the seed potato enterprise. Compensation & Benefits Competitive salary, based on experience. Accommodation available on the estate if required. Pension scheme and holiday entitlement in line with estate policy. A long-term, team focused role with excellent opportunities for progression. How to Apply Please submit your CV and a cover letter outlining your relevant experience and interest in the role by 23rd January 2026.
Jan 16, 2026
Full time
About Mertoun Estate Mertoun Estate, based near St. Boswells in the Scottish Borders, farms approximately 1,300 hectares in-hand, with a further 400 hectares managed under two neighbouring contract farming agreements. Cropping includes winter wheat, oilseed rape, barley, oats, seed potatoes, and green manures under the Agri-Environment Climate Scheme (AECS) . Around 100 hectares of vining peas are also grown annually with Scottish Borders Produce. Excellent infrastructure, well maintained machinery and an experienced team provide the ideal environment for efficient and high-quality arable production. Role Overview Mertoun Estate is seeking an experienced and motivated F arm Foreman / Lead Operator to take a key hands-on role to support the Farm Manager ensuring effective teamwork and high standards of workmanship. A key focus of the role will be the planting and harvesting of approximately 130 hectares of seed potatoes , alongside the wider combinable crop rotation and estate. This is a hands-on leadership position, ideal for a skilled operator with strong technical and mechanical abilities. The role offers excellent scope for professional growth and increased responsibility , particularly within the seed potato enterprise , as the successful candidate demonstrates capability and commitment. Key Responsibilities Contribute to a positive and safety-conscious working environment. Work collaboratively as part of a strong team to deliver daily operations across the estate. Planting and harvesting of 130ha of seed potatoes. Operate and maintain a modern fleet of machinery and precision farming systems. Relief operations including spraying . Support accurate and compliant records for crop operations and assurance schemes. Help maintain a tidy, organised and professional workplace including yards, buildings, machinery and the wider estate. Assist with grain drying, storage and loading out. Uphold high standards of safety, efficiency, and environmental care. Help train, motivate, and lead farm staff and seasonal workers. Deputise for the Farm Manager when required. Qualifications & Experience Solid background in arable farming; potato experience beneficial. Excellent mechanical and technical skills; ability to service and repair modern farm machinery. Strong practical knowledge of crop husbandry and modern arable systems. Competence with GPS, auto-steer, and precision farming technology. PA1 and PA2 (spraying) certificates desirable. Full UK driving licence essential; telehandler licence advantageous. Sound understanding of health, safety, and environmental best practices. Personal Attributes Practical, reliable and motivated with a positive, proactive attitude. A hands-on, team player with strong communication skills. Positive attitude towards Health & Safety. Ability to prioritise, problem solve and adapt. Mechanically minded. Takes pride in maintaining a tidy, well-organised workplace. Detail-focused, with pride in quality and efficiency. Forward-thinking and eager to develop within the role, particularly within the seed potato enterprise. Compensation & Benefits Competitive salary, based on experience. Accommodation available on the estate if required. Pension scheme and holiday entitlement in line with estate policy. A long-term, team focused role with excellent opportunities for progression. How to Apply Please submit your CV and a cover letter outlining your relevant experience and interest in the role by 23rd January 2026.
Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 215300 Contract type: Standard Business Unit: IT Consulting Life on the team UK Wide Competitive Salary + Car At Computacenter, our Workplace Practice is at the forefront of transforming the digital employee experience for some of the world's leading organisations. As a Modern Management Consultant, you'll be part of our End User Computing (EUC) team, specialising in digital experience and modern management technologies that empower productivity, security, and efficiency. This is a highly client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote actions, and root-cause fixes where appropriate Provide technical leadership, guiding colleagues and service partners towards continuous improvement Stay ahead of industry trends, certifications, and emerging technologies to deliver best-in-class consultancy Share lessons learned and opportunities for value creation across Computacenter accounts What you'll need Strong experience with modern endpoint technologies: Windows 11, Entra ID, Configuration Manager, Conditional Access, WDAC, Apple Business Manager, Knox Mobile Enrollment Expertise in end-user analytics tools such as Systrack or Nexthink Proven knowledge of Autopilot and image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite (Defender for Endpoint, Defender for Identity) Experience with other MDM technologies (SOTI, Workspace ONE, Samsung Knox, Good) Understanding of directory and network services Help shape the future of modern workplace experiences. Apply today and bring your expertise in digital experience and modern management to Computacenter. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Jan 16, 2026
Full time
Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 215300 Contract type: Standard Business Unit: IT Consulting Life on the team UK Wide Competitive Salary + Car At Computacenter, our Workplace Practice is at the forefront of transforming the digital employee experience for some of the world's leading organisations. As a Modern Management Consultant, you'll be part of our End User Computing (EUC) team, specialising in digital experience and modern management technologies that empower productivity, security, and efficiency. This is a highly client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote actions, and root-cause fixes where appropriate Provide technical leadership, guiding colleagues and service partners towards continuous improvement Stay ahead of industry trends, certifications, and emerging technologies to deliver best-in-class consultancy Share lessons learned and opportunities for value creation across Computacenter accounts What you'll need Strong experience with modern endpoint technologies: Windows 11, Entra ID, Configuration Manager, Conditional Access, WDAC, Apple Business Manager, Knox Mobile Enrollment Expertise in end-user analytics tools such as Systrack or Nexthink Proven knowledge of Autopilot and image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite (Defender for Endpoint, Defender for Identity) Experience with other MDM technologies (SOTI, Workspace ONE, Samsung Knox, Good) Understanding of directory and network services Help shape the future of modern workplace experiences. Apply today and bring your expertise in digital experience and modern management to Computacenter. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for 9999 job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
Jan 16, 2026
Full time
Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for 9999 job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 215300 Contract type: Standard Business Unit: IT Consulting Life on the team UK Wide Competitive Salary + Car At Computacenter, our Workplace Practice is at the forefront of transforming the digital employee experience for some of the world's leading organisations. As a Modern Management Consultant, you'll be part of our End User Computing (EUC) team, specialising in digital experience and modern management technologies that empower productivity, security, and efficiency. This is a highly client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote actions, and root-cause fixes where appropriate Provide technical leadership, guiding colleagues and service partners towards continuous improvement Stay ahead of industry trends, certifications, and emerging technologies to deliver best-in-class consultancy Share lessons learned and opportunities for value creation across Computacenter accounts What you'll need Strong experience with modern endpoint technologies: Windows 11, Entra ID, Configuration Manager, Conditional Access, WDAC, Apple Business Manager, Knox Mobile Enrollment Expertise in end-user analytics tools such as Systrack or Nexthink Proven knowledge of Autopilot and image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite (Defender for Endpoint, Defender for Identity) Experience with other MDM technologies (SOTI, Workspace ONE, Samsung Knox, Good) Understanding of directory and network services Help shape the future of modern workplace experiences. Apply today and bring your expertise in digital experience and modern management to Computacenter. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
Jan 16, 2026
Full time
Select how often (in days) to receive an alert: Location: UK - Hatfield, UK - Birmingham, UK - Edinburgh, UK - London, UK - Manchester, UK - Milton Keynes, UK - Nottingham, UK - Reading Job-ID: 215300 Contract type: Standard Business Unit: IT Consulting Life on the team UK Wide Competitive Salary + Car At Computacenter, our Workplace Practice is at the forefront of transforming the digital employee experience for some of the world's leading organisations. As a Modern Management Consultant, you'll be part of our End User Computing (EUC) team, specialising in digital experience and modern management technologies that empower productivity, security, and efficiency. This is a highly client-facing role where you'll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. You'll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered - all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote actions, and root-cause fixes where appropriate Provide technical leadership, guiding colleagues and service partners towards continuous improvement Stay ahead of industry trends, certifications, and emerging technologies to deliver best-in-class consultancy Share lessons learned and opportunities for value creation across Computacenter accounts What you'll need Strong experience with modern endpoint technologies: Windows 11, Entra ID, Configuration Manager, Conditional Access, WDAC, Apple Business Manager, Knox Mobile Enrollment Expertise in end-user analytics tools such as Systrack or Nexthink Proven knowledge of Autopilot and image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite (Defender for Endpoint, Defender for Identity) Experience with other MDM technologies (SOTI, Workspace ONE, Samsung Knox, Good) Understanding of directory and network services Help shape the future of modern workplace experiences. Apply today and bring your expertise in digital experience and modern management to Computacenter. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world's greatest organisations, driving digital transformation, enabling people and their business.
