Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. Role The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers work directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer's needs. Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrate hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customer adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customer's opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia; Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon; United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming. Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
Nov 25, 2025
Full time
Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. Role The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers work directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customer's needs. Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrate hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customer adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customer's opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia; Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon; United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming. Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
Head of Learning Design and Content, FT Leaders Academy London About Us The Financial Times is one of the world's leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you're given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you'll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you'll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT Our Commitment to Diversity, Equity and Inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. The Role The FT Leaders Academy is the Financial Times' global learning business, dedicated to empowering individuals at every stage of their leadership journey - from the classroom to the boardroom. Combining the FT's trusted journalism, real world insights, and access to leading experts, the Academy delivers transformational learning experiences that develop confidence, capability, and strategic perspective. We're looking for a Head of Learning Design and Content to lead the design, development and innovation of our educational programmes. You will play a pivotal role in shaping impactful learning experiences across all Academy offerings, including executive education, board development, and youth initiatives. This role blends strategic content leadership with hands on instructional design expertise to ensure that all FT learning products deliver world class, future focused, and human centred learning experiences. The role requires working across multiple products and formats (digital, blended, in person) and collaborating internally with editorial, marketing, sales, programme managers and coordinators, and externally with executive educators, accrediting bodies, business schools, design and production houses, and industry partners. The Academy's portfolio spans three key pillars: Board Director Programme - preparing aspiring and current board members to lead with confidence through accredited qualifications, workshops, and online modules. Partner and Executive Programmes - equipping professionals with the tools, mindset, and peer network to navigate complexity, lead change, and drive organisational success. FT Schools and FT Skills - inspiring the next generation of leaders by transforming FT content into practical educational resources for students and teachers worldwide. Each programme is designed to reflect the Financial Times' global standards of excellence, integrating business intelligence, innovative learning design, and a deep understanding of leadership in the modern world. Key Responsibilities Lead the design and development of educational content for FT Leaders Academy programmes (Board Director, Executive & Partner, FT Skills & FT Schools), ensuring engaging, outcome focused learning experiences. Apply adult learning theory and instructional design principles to create digital, blended, and in person content, including assessments and multimedia learning tools. Manage digital content production and quality across FT's learning platforms (VLE/LMS), ensuring accuracy, accessibility and consistency. Drive innovation by incorporating new pedagogies, technologies, FT editorial insights, and learner data to enhance programme impact. Collaborate across internal teams and external partners, including faculty, design vendors, and accreditation bodies, to align content with strategic goals and compliance standards. Oversee project timelines and budgets, ensuring high quality delivery across multiple concurrent learning initiatives. Champion quality assurance, maintain rigorous documentation, and ensure all content meets FT editorial, brand, and regulatory standards. Required Skills and Experience Proven instructional design experience in executive education or higher education settings. Successful design of programmes for senior leaders or board level professionals. Proficiency with LMS platforms and digital learning tools. Experienced at managing complex projects with multiple stakeholders. Excellent writing, editing and visual communication ability. Deep understanding of adult learning principles and assessment strategies. Experience using AI and emerging technologies in content design (e.g. ChatGPT, Jasper). Familiarity with accreditation processes and regulatory standards. Knowledge of executive leadership education. Experience managing multi functional teams. Experience managing programmes across global markets, with the ability to adapt to diverse business environments. Understanding of FT editorial tone and content. Background in education, journalism, media or corporate training. Personal Attributes Strategic problem solver with the ability to translate ideas into practical, scalable learning solutions. Passionate about lifelong learning, leadership development, and empowering professionals across all career stages. Exceptional communicator and collaborator, adept at influencing and engaging senior partners. Agile, creative, and comfortable managing multiple priorities in a fast moving environment. Committed to innovation, quality, and learner impact. Application Closing Date: 19th December 2025 (Friday), 5pm GMT What's in it for You? Our benefits vary by location but we are committed to providing best in class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here . We've embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible. Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email and a member of our team will be happy to help. Further Information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact .
Nov 24, 2025
Full time
Head of Learning Design and Content, FT Leaders Academy London About Us The Financial Times is one of the world's leading news organisations, globally recognised for its authority, integrity and accuracy, with a mission to deliver quality information and services worldwide. At the FT, curiosity thrives and ambitious thinking is rewarded. Here, you're given the chance to reach millions, create work that matters and deliver impartial journalism in a polarised world. In our warm, collaborative culture, you'll connect with a diverse community of experts who support your growth, career aspirations and wellbeing. Your future at the FT will be filled with opportunities that challenge and inspire you. With no fixed path, you'll discover new skills and forge a career that can take you anywhere. Build a newsworthy career at the FT Our Commitment to Diversity, Equity and Inclusion We believe in the power of unique perspectives and want all voices in our organisation to be heard, respected and valued. A supportive workplace is one where employees feel they can be themselves and operate to their full potential. We are committed to removing barriers for everyone, with a focus on addressing those faced by underrepresented groups. The Role The FT Leaders Academy is the Financial Times' global learning business, dedicated to empowering individuals at every stage of their leadership journey - from the classroom to the boardroom. Combining the FT's trusted journalism, real world insights, and access to leading experts, the Academy delivers transformational learning experiences that develop confidence, capability, and strategic perspective. We're looking for a Head of Learning Design and Content to lead the design, development and innovation of our educational programmes. You will play a pivotal role in shaping impactful learning experiences across all Academy offerings, including executive education, board development, and youth initiatives. This role blends strategic content leadership with hands on instructional design expertise to ensure that all FT learning products deliver world class, future focused, and human centred learning experiences. The role requires working across multiple products and formats (digital, blended, in person) and collaborating internally with editorial, marketing, sales, programme managers and coordinators, and externally with executive educators, accrediting bodies, business schools, design and production houses, and industry partners. The Academy's portfolio spans three key pillars: Board Director Programme - preparing aspiring and current board members to lead with confidence through accredited qualifications, workshops, and online modules. Partner and Executive Programmes - equipping professionals with the tools, mindset, and peer network to navigate complexity, lead change, and drive organisational success. FT Schools and FT Skills - inspiring the next generation of leaders by transforming FT content into practical educational resources for students and teachers worldwide. Each programme is designed to reflect the Financial Times' global standards of excellence, integrating business intelligence, innovative learning design, and a deep understanding of leadership in the modern world. Key Responsibilities Lead the design and development of educational content for FT Leaders Academy programmes (Board Director, Executive & Partner, FT Skills & FT Schools), ensuring engaging, outcome focused learning experiences. Apply adult learning theory and instructional design principles to create digital, blended, and in person content, including assessments and multimedia learning tools. Manage digital content production and quality across FT's learning platforms (VLE/LMS), ensuring accuracy, accessibility and consistency. Drive innovation by incorporating new pedagogies, technologies, FT editorial insights, and learner data to enhance programme impact. Collaborate across internal teams and external partners, including faculty, design vendors, and accreditation bodies, to align content with strategic goals and compliance standards. Oversee project timelines and budgets, ensuring high quality delivery across multiple concurrent learning initiatives. Champion quality assurance, maintain rigorous documentation, and ensure all content meets FT editorial, brand, and regulatory standards. Required Skills and Experience Proven instructional design experience in executive education or higher education settings. Successful design of programmes for senior leaders or board level professionals. Proficiency with LMS platforms and digital learning tools. Experienced at managing complex projects with multiple stakeholders. Excellent writing, editing and visual communication ability. Deep understanding of adult learning principles and assessment strategies. Experience using AI and emerging technologies in content design (e.g. ChatGPT, Jasper). Familiarity with accreditation processes and regulatory standards. Knowledge of executive leadership education. Experience managing multi functional teams. Experience managing programmes across global markets, with the ability to adapt to diverse business environments. Understanding of FT editorial tone and content. Background in education, journalism, media or corporate training. Personal Attributes Strategic problem solver with the ability to translate ideas into practical, scalable learning solutions. Passionate about lifelong learning, leadership development, and empowering professionals across all career stages. Exceptional communicator and collaborator, adept at influencing and engaging senior partners. Agile, creative, and comfortable managing multiple priorities in a fast moving environment. Committed to innovation, quality, and learner impact. Application Closing Date: 19th December 2025 (Friday), 5pm GMT What's in it for You? Our benefits vary by location but we are committed to providing best in class perks across all our offices. These include generous annual leave, medical cover, inclusive parental leave packages, subsidised gym memberships and opportunities to give back to the community. Full details of our benefits are available here . We've embraced a 50% hybrid working model (averaging two to three days onsite) that fosters trust and remote adaptability while encouraging in person camaraderie and peer learning. Additionally, we are open to accommodating specific flexible working pattern requests for all roles where feasible. Accessibility We are a disability confident employer and Valuable 500 signatory. Please let us know if you require any reasonable adjustments/personalisation as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements or have any questions, email and a member of our team will be happy to help. Further Information At the FT, we embrace innovation and the use of technology and appreciate that individuals may leverage AI tools as part of their job application process. Whilst we are happy for you to use AI to assist with your application, it is essential that all information provided is authentic and accurately represents your skills, experience, and qualifications. Candidates should be aware that the use of AI throughout the application process may be monitored to ensure a fair and transparent hiring process for all. Please beware of fraudulent job postings and offers claiming to be from the Financial Times. All legitimate opportunities will direct you to apply through the official Financial Times careers site, and the FT will never ask for financial information, payments, or referrals to third parties during the hiring process. If you have any concerns about the legitimacy of a job posting or suspect any scam activity, please contact .
About Us YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world's leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk. We are owned by the leading Private Equity company, EQT, and have grown % year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe. The Role YouLend is looking to hire a 'Head of Customer Service'. The Customer Service function at YouLend is responsible for handling our inbound merchant service requests via phone lines, email and live chat for UK & Europe. The function also looks after complaints and our online review platforms - namely Google and Trustpilot. The role would lead a team consisting of three bilingual sub-teams, and 17 FTEs (distributed as below) and have three team leader-level managers and a Complaints Specialist, reporting into them: Team 1: 4 Service Executives Team 2: 4 Service Executives Team 3: 5 Service Executives Complaints Specialist You will get an opportunity to liaise with the Head of Sales, Service, and Operations team to drive operational improvements in the Customer Service merchant communication funnel. You will work with key stakeholders, including the VP of Product, where you will represent our merchant perspective and with the Head of Regulatory Compliance, where you will continue to shape our complaints process. At YouLend, our merchants are at the heart of what we do, so driving positive outcomes through the management of the team is pivotal here - with key KPIs being our call answer rate, our email SLAs and our chatbot responsiveness. Responsibilities Overall: Keep the current team running well and hitting KPIs, whilst contributing proactively to building the next generation of Customer Service at YouLend. Hire, manage, and mentor your next level of managers. Motivate the broader team by building a supporting culture where learning and development are at its centre. Work closely and collaboratively with Sales, Credit, Product and compliance to ensure we build a strong, reliable feedback loop between policy and operations. Constantly improve team efficiency through numbers-driven performance management and incentives The ideal candidate will have the following skillset: Have previous experience in leading and scaling Customer Service teams (small business lending product, cash advances preferred). Have managed against call answer rates and email SLAs. Are a facts-based problem solver and have a get-things-done mentality. Are a great communicator with an ability to drive team performance, manage conflict, and demanding situations. Successful track record of delivering against ambitious targets. Exceptional oral and written communication, listening, and presentation skills. You will be proactive, take ownership, and act with urgency. Strong use of Excel or any data analysis software is a plus. Experience using Hubspot or Aircall in previous roles is also a plus. Why join YouLend? Award-Winning Workplace:YouLend has been recognised as one of the "Best Places to Work 2025" by the Sunday Times for being a supportive, diverse, and rewarding workplace. Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC. It's just getting fun: We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace. But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started. Lots of upside: High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business). Well-capitalised with supportive private equity backing. Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets. Motivating work environment: A high-quality team that pushes each other to succeed through direct feedback and aligned incentives. Strong and transparent team culture, we have each other's backs. Independent work environment where results matter. Data-driven culture and emphasis on speed (anti-red tape). Benefits We offer a comprehensive benefits package that includes: Stock Options Private Medical insurance via Vitality EAP with Health Assured Enhanced Maternity and Paternity Leave Modern and sophisticated office space in Central London Free Gym in office building in Holborn Subsidised Lunch via Feedr Deliveroo Allowance if working late in office Monthly in office Masseuse Team and Company Socials Football Power League / Squash Club At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
Nov 24, 2025
Full time
About Us YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world's leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk. We are owned by the leading Private Equity company, EQT, and have grown % year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe. The Role YouLend is looking to hire a 'Head of Customer Service'. The Customer Service function at YouLend is responsible for handling our inbound merchant service requests via phone lines, email and live chat for UK & Europe. The function also looks after complaints and our online review platforms - namely Google and Trustpilot. The role would lead a team consisting of three bilingual sub-teams, and 17 FTEs (distributed as below) and have three team leader-level managers and a Complaints Specialist, reporting into them: Team 1: 4 Service Executives Team 2: 4 Service Executives Team 3: 5 Service Executives Complaints Specialist You will get an opportunity to liaise with the Head of Sales, Service, and Operations team to drive operational improvements in the Customer Service merchant communication funnel. You will work with key stakeholders, including the VP of Product, where you will represent our merchant perspective and with the Head of Regulatory Compliance, where you will continue to shape our complaints process. At YouLend, our merchants are at the heart of what we do, so driving positive outcomes through the management of the team is pivotal here - with key KPIs being our call answer rate, our email SLAs and our chatbot responsiveness. Responsibilities Overall: Keep the current team running well and hitting KPIs, whilst contributing proactively to building the next generation of Customer Service at YouLend. Hire, manage, and mentor your next level of managers. Motivate the broader team by building a supporting culture where learning and development are at its centre. Work closely and collaboratively with Sales, Credit, Product and compliance to ensure we build a strong, reliable feedback loop between policy and operations. Constantly improve team efficiency through numbers-driven performance management and incentives The ideal candidate will have the following skillset: Have previous experience in leading and scaling Customer Service teams (small business lending product, cash advances preferred). Have managed against call answer rates and email SLAs. Are a facts-based problem solver and have a get-things-done mentality. Are a great communicator with an ability to drive team performance, manage conflict, and demanding situations. Successful track record of delivering against ambitious targets. Exceptional oral and written communication, listening, and presentation skills. You will be proactive, take ownership, and act with urgency. Strong use of Excel or any data analysis software is a plus. Experience using Hubspot or Aircall in previous roles is also a plus. Why join YouLend? Award-Winning Workplace:YouLend has been recognised as one of the "Best Places to Work 2025" by the Sunday Times for being a supportive, diverse, and rewarding workplace. Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC. It's just getting fun: We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace. But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started. Lots of upside: High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business). Well-capitalised with supportive private equity backing. Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets. Motivating work environment: A high-quality team that pushes each other to succeed through direct feedback and aligned incentives. Strong and transparent team culture, we have each other's backs. Independent work environment where results matter. Data-driven culture and emphasis on speed (anti-red tape). Benefits We offer a comprehensive benefits package that includes: Stock Options Private Medical insurance via Vitality EAP with Health Assured Enhanced Maternity and Paternity Leave Modern and sophisticated office space in Central London Free Gym in office building in Holborn Subsidised Lunch via Feedr Deliveroo Allowance if working late in office Monthly in office Masseuse Team and Company Socials Football Power League / Squash Club At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
About Us YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world's leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk. We are owned by the leading Private Equity company, EQT, and have grown % year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe. The Role YouLend is looking to hire a 'Head of Customer Service'. The Customer Service function at YouLend is responsible for handling our inbound merchant service requests via phone lines, email and live chat for UK & Europe. The function also looks after complaints and our online review platforms - namely Google and Trustpilot. The role would lead a team consisting of three bilingual sub-teams, and 17 FTEs (distributed as below) and have three team leader-level managers and a Complaints Specialist, reporting into them: Team 1: 4 Service Executives Team 2: 4 Service Executives Team 3: 5 Service Executives Complaints Specialist You will get an opportunity to liaise with the Head of Sales, Service, and Operations team to drive operational improvements in the Customer Service merchant communication funnel. You will work with key stakeholders, including the VP of Product, where you will represent our merchant perspective and with the Head of Regulatory Compliance, where you will continue to shape our complaints process. At YouLend, our merchants are at the heart of what we do, so driving positive outcomes through the management of the team is pivotal here - with key KPIs being our call answer rate, our email SLAs and our chatbot responsiveness. Responsibilities Overall: Keep the current team running well and hitting KPIs, whilst contributing proactively to building the next generation of Customer Service at YouLend. Hire, manage, and mentor your next level of managers. Motivate the broader team by building a supporting culture where learning and development are at its centre. Work closely and collaboratively with Sales, Credit, Product and compliance to ensure we build a strong, reliable feedback loop between policy and operations. Constantly improve team efficiency through numbers-driven performance management and incentives The ideal candidate will have the following skillset: Have previous experience in leading and scaling Customer Service teams (small business lending product, cash advances preferred). Have managed against call answer rates and email SLAs. Are a facts-based problem solver and have a get-things-done mentality. Are a great communicator with an ability to drive team performance, manage conflict, and demanding situations. Successful track record of delivering against ambitious targets. Exceptional oral and written communication, listening, and presentation skills. You will be proactive, take ownership, and act with urgency. Strong use of Excel or any data analysis software is a plus. Experience using Hubspot or Aircall in previous roles is also a plus. Why join YouLend? Award-Winning Workplace:YouLend has been recognised as one of the "Best Places to Work 2025" by the Sunday Times for being a supportive, diverse, and rewarding workplace. Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC. It's just getting fun: We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace. But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started. Lots of upside: High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business). Well-capitalised with supportive private equity backing. Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets. Motivating work environment: A high-quality team that pushes each other to succeed through direct feedback and aligned incentives. Strong and transparent team culture, we have each other's backs. Independent work environment where results matter. Data-driven culture and emphasis on speed (anti-red tape). Benefits We offer a comprehensive benefits package that includes: Stock Options Private Medical insurance via Vitality EAP with Health Assured Enhanced Maternity and Paternity Leave Modern and sophisticated office space in Central London Free Gym in office building in Holborn Subsidised Lunch via Feedr Deliveroo Allowance if working late in office Monthly in office Masseuse Team and Company Socials Football Power League / Squash Club At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
Nov 22, 2025
Full time
About Us YouLend is a rapidly growing FinTech that is the preferred embedded financing platform for many of the world's leading e-commerce platforms, tech companies, and Payment Service Providers. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding, to their merchant base, without capital at risk. We are owned by the leading Private Equity company, EQT, and have grown % year-on-year since 2020. We are headquartered in London, UK, but are also present in several European countries as well as the United States where we service our partners, including eBay, Amazon, Just Eat, Shopify, and Stripe. The Role YouLend is looking to hire a 'Head of Customer Service'. The Customer Service function at YouLend is responsible for handling our inbound merchant service requests via phone lines, email and live chat for UK & Europe. The function also looks after complaints and our online review platforms - namely Google and Trustpilot. The role would lead a team consisting of three bilingual sub-teams, and 17 FTEs (distributed as below) and have three team leader-level managers and a Complaints Specialist, reporting into them: Team 1: 4 Service Executives Team 2: 4 Service Executives Team 3: 5 Service Executives Complaints Specialist You will get an opportunity to liaise with the Head of Sales, Service, and Operations team to drive operational improvements in the Customer Service merchant communication funnel. You will work with key stakeholders, including the VP of Product, where you will represent our merchant perspective and with the Head of Regulatory Compliance, where you will continue to shape our complaints process. At YouLend, our merchants are at the heart of what we do, so driving positive outcomes through the management of the team is pivotal here - with key KPIs being our call answer rate, our email SLAs and our chatbot responsiveness. Responsibilities Overall: Keep the current team running well and hitting KPIs, whilst contributing proactively to building the next generation of Customer Service at YouLend. Hire, manage, and mentor your next level of managers. Motivate the broader team by building a supporting culture where learning and development are at its centre. Work closely and collaboratively with Sales, Credit, Product and compliance to ensure we build a strong, reliable feedback loop between policy and operations. Constantly improve team efficiency through numbers-driven performance management and incentives The ideal candidate will have the following skillset: Have previous experience in leading and scaling Customer Service teams (small business lending product, cash advances preferred). Have managed against call answer rates and email SLAs. Are a facts-based problem solver and have a get-things-done mentality. Are a great communicator with an ability to drive team performance, manage conflict, and demanding situations. Successful track record of delivering against ambitious targets. Exceptional oral and written communication, listening, and presentation skills. You will be proactive, take ownership, and act with urgency. Strong use of Excel or any data analysis software is a plus. Experience using Hubspot or Aircall in previous roles is also a plus. Why join YouLend? Award-Winning Workplace:YouLend has been recognised as one of the "Best Places to Work 2025" by the Sunday Times for being a supportive, diverse, and rewarding workplace. Award-Winning Fintech: YouLend has been recognised as a "Top 250 Fintech Worldwide" company by CNBC. It's just getting fun: We have developed powerful solutions, won some significant partnerships, and are growing at a rapid pace. But the global opportunity is still massive, and YouLend is a raw organisation where we are only just getting started. Lots of upside: High-growth (>100% growth during 2022 and 2023), so clear outlook to compensation (bonus or share option appreciation) and career growth (through growth with business). Well-capitalised with supportive private equity backing. Part of Banking Circle Group with a fully licensed Luxembourg bank, which can provide a balance sheet and support European expansion in otherwise complex regulated markets. Motivating work environment: A high-quality team that pushes each other to succeed through direct feedback and aligned incentives. Strong and transparent team culture, we have each other's backs. Independent work environment where results matter. Data-driven culture and emphasis on speed (anti-red tape). Benefits We offer a comprehensive benefits package that includes: Stock Options Private Medical insurance via Vitality EAP with Health Assured Enhanced Maternity and Paternity Leave Modern and sophisticated office space in Central London Free Gym in office building in Holborn Subsidised Lunch via Feedr Deliveroo Allowance if working late in office Monthly in office Masseuse Team and Company Socials Football Power League / Squash Club At YouLend, we champion diversity and embrace equal opportunity employment practices. Our hiring, transfer, and promotion decisions are exclusively based on qualifications, merit, and business requirements, free from any discrimination based on race, gender, age, disability, religion, nationality, or any other protected basis under applicable law.
About the Team Warwickshire is famous the world over as Shakespeare's Country - but that's only half the story. We're also vibrant and modern with exciting opportunities for everyone who lives and works here. We are proud to be one of the strongest business bases in the UK and certain that even through challenging times, we will do well to economically recover, withthe right support in place. Amongst the many strands of support our Economy and Skills service has to offer, the Employability and Skills team are going through a period of significant growth. With a variety of services and new posts emerging, the team will be looking for highly skilled and creative individuals, with a passion for skills, who also embrace new challenges. This is such an exciting time to join the team as we embark on a journey to create and deliver a whole host of different work streams, tackling many of the council's high priority areas. This year, the council and its Employability and Skills team will be launching the first of the Governments employment programmes. Funded by the Department for Work and Pensions (DWP) the Connect to Work Programme is a supported employment programme. The programme will work to both SEQF and IPS models and support hundreds of Warwickshire residents to gain paid and sustainable employment. The role of Business Skills Support Advisor is the first in a series of roles designed to support and establish the new service, ahead of the service launch. About the Role The Business Skills Support Advisor role is essential for the development of meaningful interactions between Warwickshire businesses, providing holistic and unlimited recruitment support to help create local job opportunities for our inclusive priority groups such as neurodivergent, mental health and health conditions. Warwickshire boasts of a diverse and dynamic economy, poised to lead the way in inclusive business practices. As the competition for top talent intensifies, local employers have a unique opportunity to tap into underrepresented groups, unlocking a wealth of untapped potential. To bridge this gap and foster stronger connections between industry and diverse talent pools, we seek a Business Skills Support Advisor to enable such essential activity. This pivotal role will, identify and develop essential skills to ensure businesses thrive in today's competitive landscape. Promote equal opportunities and diversity within the workforce along with supporting employers to strategize social impact within their local community by connecting businesses with diverse talent to create a more inclusive and innovative future. By empowering businesses to embrace diversity and inclusion, we can drive economic growth and create a more equitable society. The Business Skills Support advisor will work alongside local businesses, providing expert guidance and support to shape their roles to reflect the current labour market. A key objective will be to promote inclusive recruitment from our diverse range of supported individuals, whilst also equipping employers with bespoke training package solutions to support potential candidates in acquiring any missing skills required to meet the needs of the role. A key area of the role will be to confidently communicate the ability for employers to make reasonable adjustments in the workplace and the ability to consult with our local Warwickshire businesses on the creation of "Job Design" and "Job Carving" along with inclusive on-boarding techniques to meet the needs of the local priority groups with leading on inclusive workshops. Key Requirements Our ideal candidate would have a strong understanding of the current labour market and relevant experience in developing inclusive jobs for priority groups, previous recruitment and/or employability services would be a distinct advantage. It is important to understand and demonstrate effective ways to champion the important role industry has to create local job opportunities for inclusive priority groups. This involves understanding business needs, identifying suitable roles, and matching them with talented individuals from diverse backgrounds. The successful candidate will be working with a wide variety of senior leads, employers and the Warwickshire Skills Hub, therefore 3 years' experience of working at this level and across multiple strands would be essential. If you're a motivated and empathetic individual with these skills, and a desire to empower individuals through employment, we encourage you to apply. This is a fantastic opportunity to contribute to a more inclusive local economy and help shape the future of work in Warwickshire. This post is a 2-year fixed term role with the potential to extend. For further information please see the Job Description and Person Specification. Working for Warwickshire - This is the difference you make Warwickshire County Council is a place where everyone feelsvalued, included, safe, supported,andwelcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best. Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform. Click here to view the benefits at Warwickshire County Council. Additional Information The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public. If you are applying for this role on a secondment basis please ensure you have permission from your line manager. For more information about the role please contact Daryl Winkless on Closing date: Monday 1st December 2025 Interview date: Week Commencing 8th December 2025 Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements. Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more
Nov 22, 2025
Full time
About the Team Warwickshire is famous the world over as Shakespeare's Country - but that's only half the story. We're also vibrant and modern with exciting opportunities for everyone who lives and works here. We are proud to be one of the strongest business bases in the UK and certain that even through challenging times, we will do well to economically recover, withthe right support in place. Amongst the many strands of support our Economy and Skills service has to offer, the Employability and Skills team are going through a period of significant growth. With a variety of services and new posts emerging, the team will be looking for highly skilled and creative individuals, with a passion for skills, who also embrace new challenges. This is such an exciting time to join the team as we embark on a journey to create and deliver a whole host of different work streams, tackling many of the council's high priority areas. This year, the council and its Employability and Skills team will be launching the first of the Governments employment programmes. Funded by the Department for Work and Pensions (DWP) the Connect to Work Programme is a supported employment programme. The programme will work to both SEQF and IPS models and support hundreds of Warwickshire residents to gain paid and sustainable employment. The role of Business Skills Support Advisor is the first in a series of roles designed to support and establish the new service, ahead of the service launch. About the Role The Business Skills Support Advisor role is essential for the development of meaningful interactions between Warwickshire businesses, providing holistic and unlimited recruitment support to help create local job opportunities for our inclusive priority groups such as neurodivergent, mental health and health conditions. Warwickshire boasts of a diverse and dynamic economy, poised to lead the way in inclusive business practices. As the competition for top talent intensifies, local employers have a unique opportunity to tap into underrepresented groups, unlocking a wealth of untapped potential. To bridge this gap and foster stronger connections between industry and diverse talent pools, we seek a Business Skills Support Advisor to enable such essential activity. This pivotal role will, identify and develop essential skills to ensure businesses thrive in today's competitive landscape. Promote equal opportunities and diversity within the workforce along with supporting employers to strategize social impact within their local community by connecting businesses with diverse talent to create a more inclusive and innovative future. By empowering businesses to embrace diversity and inclusion, we can drive economic growth and create a more equitable society. The Business Skills Support advisor will work alongside local businesses, providing expert guidance and support to shape their roles to reflect the current labour market. A key objective will be to promote inclusive recruitment from our diverse range of supported individuals, whilst also equipping employers with bespoke training package solutions to support potential candidates in acquiring any missing skills required to meet the needs of the role. A key area of the role will be to confidently communicate the ability for employers to make reasonable adjustments in the workplace and the ability to consult with our local Warwickshire businesses on the creation of "Job Design" and "Job Carving" along with inclusive on-boarding techniques to meet the needs of the local priority groups with leading on inclusive workshops. Key Requirements Our ideal candidate would have a strong understanding of the current labour market and relevant experience in developing inclusive jobs for priority groups, previous recruitment and/or employability services would be a distinct advantage. It is important to understand and demonstrate effective ways to champion the important role industry has to create local job opportunities for inclusive priority groups. This involves understanding business needs, identifying suitable roles, and matching them with talented individuals from diverse backgrounds. The successful candidate will be working with a wide variety of senior leads, employers and the Warwickshire Skills Hub, therefore 3 years' experience of working at this level and across multiple strands would be essential. If you're a motivated and empathetic individual with these skills, and a desire to empower individuals through employment, we encourage you to apply. This is a fantastic opportunity to contribute to a more inclusive local economy and help shape the future of work in Warwickshire. This post is a 2-year fixed term role with the potential to extend. For further information please see the Job Description and Person Specification. Working for Warwickshire - This is the difference you make Warwickshire County Council is a place where everyone feelsvalued, included, safe, supported,andwelcome. Our people are at the heart of this vision, could you be one of them! At Warwickshire County Council we are committed to ensuring Warwickshire's economy is vibrant and supported by the right jobs, training, skills and infrastructure. Our people vision for Warwickshire County Council is a great place to work where diverse and talented people are enabled to be their best. Your future matters to us, we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants. To find out more please visit: Warwickshire Pension Fund homepage - Warwickshire Pension Fund The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform. Click here to view the benefits at Warwickshire County Council. Additional Information The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public. If you are applying for this role on a secondment basis please ensure you have permission from your line manager. For more information about the role please contact Daryl Winkless on Closing date: Monday 1st December 2025 Interview date: Week Commencing 8th December 2025 Should you require application forms in an alternative format / language or any adjustments to be made throughout the application process or upon appointment, please contact and we will make every effort to meet your specific requirements. Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of under representation in its workforce. See more
Are you an experienced Conveyancer searching for your next career move? Are you looking to join an employer that is forward thinking, innovative and that can offer you endless opportunities for you to progress and develop? We're the PM Law Group and we operate on a national basis offering an array of legal services. Our roots were established over 30 years ago, this means that we have decades of experience in our respective fields. Join our prestigious law firm where excellence meets opportunity. At the PM Law Group, we pride ourselves on delivering unparalleled legal services with a focus on integrity, innovation, and client satisfaction. With a team of seasoned professionals and a commitment to fostering a supportive and inclusive workplace culture, we strive to empower our employees to reach their full potential. We have a specialist and dedicated Conveyancing business that forms part of the PM Law Group. Being at the forefront of cutting edge technology, we are a modern business who can help individuals across England and Wales to move house. Our technological expertise means we can deal with clients locally or at a distance whilst still providing that ever important human touch. Across the business, we foster a culture of inclusivity and champion personal development so that each employee has opportunities to shine and flourish, and we want you to be a part of it. As our newly appointed Commercial Property Lawyer you will be responsible for your own caseload of residential and commercial matters and will be required to ensure that you meet individual targets and ensure business KPIs and SLAs are met. Role Responsibilities To be responsible for a suitably sized caseload, subject to seasonality, of residential and commercial sales, purchases and remortgages. Ensure all activity is completed in accordance with deadlines and in line with set KPIs and SLAs. To meet all individual targets and objectives including, but not limited to, target number of completions per month. Attend dedicated training sessions, 121s, performance reviews, and team meetings. To communicate with clients over the telephone, email and in face to face meetings. To communicate with other solicitors and professional organisations over the telephone, by e mail and correspondence. To update all panel members / stakeholders within the business and within the referral businesses with whom we deal. Be able to deal with and work within referrers SLAs and meet their requirements / panel requirements. Utilise the in house bespoke case management system in accordance with firm protocols. To be a role model for those around you in both file management, actions and behaviour. To provide the highest level of customer service to clients at all times. Utilise the in house bespoke case management system in accordance with firm protocols. To carry out such other functions or tasks as required from time to time by the Senior Conveyancing Manager or other members of the firm's Senior Management Team. The role will be based in the Commercial Property Department of PM Property Lawyers (the "Department"), however, there may be a requirement to work in other areas of the business as the need arises. What we need from you Minimum 2 years' experience (but all levels considered including more senior) in a prior conveyancing fee earner role. Excellent time management and organisational skills, with a proven track record in meeting deadlines. A proven track record in achieving individual targets and objectives, and in meeting business KPIs and SLAs. Ability to work using own initiative. Thrives in fast paced environments and demonstrates a bias for action with an ability to multi task and pivot while working on varying deadlines & scopes. Expert communicator and collaborator, with exceptional client care skills. An incredible eye for detail with an ability to think outside the box. A modern approach to conveyancing, and in particular its process driven, proactive, risk based requirements. Good keyboard / IT / Case Management / Internet and Email skills. Must have used Case Management Systems, Land Registry Portal, Online SDLT etc and have experience in updating panel websites. Must be able to demonstrate technical ability in conveyancing transactions (as set out above), in addition to comprehensive knowledge, understanding, and compliance with anti money laundering legislation, CQS requirements and overall SRA compliance obligations. What we offer you Our Sheffield Head Office, PM House, has been designed to be a high quality and pleasant working environment. In addition to a competitive salary and benefits package we offer: Competitive starting salary - DOE. Office hours: Monday to Friday 9.00am - 5.00pm. Hybrid working policy, subject to hiring manager approval. Generous annual leave entitlement - 25 days per year + Bank Holidays, increasing inline with service. You will be an integral part of a supportive and dynamic team. We are a growing company, offering potential for career development and advancement. Lucrative 'Refer a friend scheme'. Free parking. Free Costco card. On site subsidised canteen with relaxation area. Employee assistance programme. Annual Summer and Christmas parties. Award events. Additional annual leave entitlement for long service. At the PM Law Group, we offer more than just a job - we offer a rewarding career where you can make a meaningful impact and grow both personally and professionally. As a member of our team, you will have the opportunity to work alongside talented professionals in a dynamic and collaborative environment. We believe in investing in our employees and supporting their career development through training, mentorship, and advancement opportunities. Join us and be part of a firm that values diversity, equality, and inclusion, and is committed to making a difference in the lives of our clients and our community. If this role isn't for you, check out all of our current vacancies online today through our group website: Careers - PM Law Group (thepmlawgroup.co.uk) We're always looking for new people to join the Group who represent our values and want to take advantage of our experienced and award winning training programs. If you do not see a role that complements your experience, you can always submit a speculative CV! The PM Law Group are an equal opportunities employer.
Nov 21, 2025
Full time
Are you an experienced Conveyancer searching for your next career move? Are you looking to join an employer that is forward thinking, innovative and that can offer you endless opportunities for you to progress and develop? We're the PM Law Group and we operate on a national basis offering an array of legal services. Our roots were established over 30 years ago, this means that we have decades of experience in our respective fields. Join our prestigious law firm where excellence meets opportunity. At the PM Law Group, we pride ourselves on delivering unparalleled legal services with a focus on integrity, innovation, and client satisfaction. With a team of seasoned professionals and a commitment to fostering a supportive and inclusive workplace culture, we strive to empower our employees to reach their full potential. We have a specialist and dedicated Conveyancing business that forms part of the PM Law Group. Being at the forefront of cutting edge technology, we are a modern business who can help individuals across England and Wales to move house. Our technological expertise means we can deal with clients locally or at a distance whilst still providing that ever important human touch. Across the business, we foster a culture of inclusivity and champion personal development so that each employee has opportunities to shine and flourish, and we want you to be a part of it. As our newly appointed Commercial Property Lawyer you will be responsible for your own caseload of residential and commercial matters and will be required to ensure that you meet individual targets and ensure business KPIs and SLAs are met. Role Responsibilities To be responsible for a suitably sized caseload, subject to seasonality, of residential and commercial sales, purchases and remortgages. Ensure all activity is completed in accordance with deadlines and in line with set KPIs and SLAs. To meet all individual targets and objectives including, but not limited to, target number of completions per month. Attend dedicated training sessions, 121s, performance reviews, and team meetings. To communicate with clients over the telephone, email and in face to face meetings. To communicate with other solicitors and professional organisations over the telephone, by e mail and correspondence. To update all panel members / stakeholders within the business and within the referral businesses with whom we deal. Be able to deal with and work within referrers SLAs and meet their requirements / panel requirements. Utilise the in house bespoke case management system in accordance with firm protocols. To be a role model for those around you in both file management, actions and behaviour. To provide the highest level of customer service to clients at all times. Utilise the in house bespoke case management system in accordance with firm protocols. To carry out such other functions or tasks as required from time to time by the Senior Conveyancing Manager or other members of the firm's Senior Management Team. The role will be based in the Commercial Property Department of PM Property Lawyers (the "Department"), however, there may be a requirement to work in other areas of the business as the need arises. What we need from you Minimum 2 years' experience (but all levels considered including more senior) in a prior conveyancing fee earner role. Excellent time management and organisational skills, with a proven track record in meeting deadlines. A proven track record in achieving individual targets and objectives, and in meeting business KPIs and SLAs. Ability to work using own initiative. Thrives in fast paced environments and demonstrates a bias for action with an ability to multi task and pivot while working on varying deadlines & scopes. Expert communicator and collaborator, with exceptional client care skills. An incredible eye for detail with an ability to think outside the box. A modern approach to conveyancing, and in particular its process driven, proactive, risk based requirements. Good keyboard / IT / Case Management / Internet and Email skills. Must have used Case Management Systems, Land Registry Portal, Online SDLT etc and have experience in updating panel websites. Must be able to demonstrate technical ability in conveyancing transactions (as set out above), in addition to comprehensive knowledge, understanding, and compliance with anti money laundering legislation, CQS requirements and overall SRA compliance obligations. What we offer you Our Sheffield Head Office, PM House, has been designed to be a high quality and pleasant working environment. In addition to a competitive salary and benefits package we offer: Competitive starting salary - DOE. Office hours: Monday to Friday 9.00am - 5.00pm. Hybrid working policy, subject to hiring manager approval. Generous annual leave entitlement - 25 days per year + Bank Holidays, increasing inline with service. You will be an integral part of a supportive and dynamic team. We are a growing company, offering potential for career development and advancement. Lucrative 'Refer a friend scheme'. Free parking. Free Costco card. On site subsidised canteen with relaxation area. Employee assistance programme. Annual Summer and Christmas parties. Award events. Additional annual leave entitlement for long service. At the PM Law Group, we offer more than just a job - we offer a rewarding career where you can make a meaningful impact and grow both personally and professionally. As a member of our team, you will have the opportunity to work alongside talented professionals in a dynamic and collaborative environment. We believe in investing in our employees and supporting their career development through training, mentorship, and advancement opportunities. Join us and be part of a firm that values diversity, equality, and inclusion, and is committed to making a difference in the lives of our clients and our community. If this role isn't for you, check out all of our current vacancies online today through our group website: Careers - PM Law Group (thepmlawgroup.co.uk) We're always looking for new people to join the Group who represent our values and want to take advantage of our experienced and award winning training programs. If you do not see a role that complements your experience, you can always submit a speculative CV! The PM Law Group are an equal opportunities employer.
B2B Asst Comms Manager page is loaded B2B Asst Comms Managerlocations: Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 21, 2025 (12 days left to apply)job requisition id: 146906 End Date Thursday 20 November 2025 Salary Range £39,825 - £44,250 Flexible Working Options Hybrid Working Job Description Summary We are looking for an Assistant Comms Manager to join our team and support on the creation and delivery of integrated marketing campaigns to drive engagement and consideration with Financial Advisers, delivering commercial impact through best in class creative. Job Description This role sits within the Insurance and Pensions full funnel team within Brands Marketing & Experience (BMX).You'll be part of a team responsible for delivering the Scottish Widows Intermediary and Employer comms campaigns. You'll support in the delivery of integrated marketing campaigns to drive engagement, consideration and commercial outcomes and will build relationships with internal and external agencies to create and manage the production of compelling campaigns.Additionally, you'll ensure high quality creative output from brief to ideation across all marketing channels and will innovate across our channel mix to ensure our go to market strategy for B2B campaigns are best in class.We'll look to you to build strong business relationships with key partners and support functions and ensure the successful and compliant delivery of campaigns happen to budget and time. About you Values & Behaviours - Thinks We not Me. Is outstandingly collaborative with peers and colleagues across teams and this is demonstrated through their actions as well as their words. Is not competitive over jurisdiction, glory or power. Simply put they want to work with others to enable the bank to win in the market with customers. They are humble, actively listen, and actively learn Multi-channel marketing - proven experience across multi-channel campaign delivery, with experience across the full channel mix. Proven record of assisting in the delivery of best-in-class campaigns that deliver clear commercial outcomes, to support major product launches, strategic marketing initiatives, content development and creation, and more. Campaign management - proven expertise in assisting in the delivery of multi-channel engagement and consideration campaigns safely and compliantly to FCA rules. Media buying - experience of working with media agencies to plan and deliver digital display, content and social media plans, reporting and optimising throughout. Individual pensions, workplace pensions, annuity and/or protection marketing experience and/or marketing to B2B customers is desirable. Experience of managing budgets and optimising campaigns so they are delivering against outcomes. Creative delivery - proven experience in producing innovative and effective creative, in partnership with in house studios and external agencies. A keen eye for details and the imagination to raise the bar whilst also working to brand guidelines. Control Management -experience managing budgets, workflows and risks associated with their marketing plans. This includes adhering to accurate budget management A curious, proactive mindset with a desire to continuously learn and improve. Be clear on the campaign KPI's and ensure we are regularly optimising and improving. About working for us Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.If you are excited by the thought of becoming part of our team, get in touch. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Nov 21, 2025
Full time
B2B Asst Comms Manager page is loaded B2B Asst Comms Managerlocations: Edinburghtime type: Full timeposted on: Posted Todaytime left to apply: End Date: November 21, 2025 (12 days left to apply)job requisition id: 146906 End Date Thursday 20 November 2025 Salary Range £39,825 - £44,250 Flexible Working Options Hybrid Working Job Description Summary We are looking for an Assistant Comms Manager to join our team and support on the creation and delivery of integrated marketing campaigns to drive engagement and consideration with Financial Advisers, delivering commercial impact through best in class creative. Job Description This role sits within the Insurance and Pensions full funnel team within Brands Marketing & Experience (BMX).You'll be part of a team responsible for delivering the Scottish Widows Intermediary and Employer comms campaigns. You'll support in the delivery of integrated marketing campaigns to drive engagement, consideration and commercial outcomes and will build relationships with internal and external agencies to create and manage the production of compelling campaigns.Additionally, you'll ensure high quality creative output from brief to ideation across all marketing channels and will innovate across our channel mix to ensure our go to market strategy for B2B campaigns are best in class.We'll look to you to build strong business relationships with key partners and support functions and ensure the successful and compliant delivery of campaigns happen to budget and time. About you Values & Behaviours - Thinks We not Me. Is outstandingly collaborative with peers and colleagues across teams and this is demonstrated through their actions as well as their words. Is not competitive over jurisdiction, glory or power. Simply put they want to work with others to enable the bank to win in the market with customers. They are humble, actively listen, and actively learn Multi-channel marketing - proven experience across multi-channel campaign delivery, with experience across the full channel mix. Proven record of assisting in the delivery of best-in-class campaigns that deliver clear commercial outcomes, to support major product launches, strategic marketing initiatives, content development and creation, and more. Campaign management - proven expertise in assisting in the delivery of multi-channel engagement and consideration campaigns safely and compliantly to FCA rules. Media buying - experience of working with media agencies to plan and deliver digital display, content and social media plans, reporting and optimising throughout. Individual pensions, workplace pensions, annuity and/or protection marketing experience and/or marketing to B2B customers is desirable. Experience of managing budgets and optimising campaigns so they are delivering against outcomes. Creative delivery - proven experience in producing innovative and effective creative, in partnership with in house studios and external agencies. A keen eye for details and the imagination to raise the bar whilst also working to brand guidelines. Control Management -experience managing budgets, workflows and risks associated with their marketing plans. This includes adhering to accurate budget management A curious, proactive mindset with a desire to continuously learn and improve. Be clear on the campaign KPI's and ensure we are regularly optimising and improving. About working for us Our focus is to ensure we are inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it is why we especially welcome applications from under-represented groups. We are disability confident. So, if you would like reasonable adjustments to be made to our recruitment processes, just let us know.If you are excited by the thought of becoming part of our team, get in touch. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
UKRI: CIO Group Salary: £70,752 Band: UKRI BandG Contract Type: Open ended Hours: Full-time (Flexible working patterns available) Location: Swindon - Hybrid working available Closing Date: Sunday 7th December 2025 About the role Provide leadership of the Digital Workplace function within the Cloud & Technology Platforms team, ensuring the delivery of secure, modern, and user-focused collaboration and productivity solutions throughout the business. This role is responsible for spearheading strategic change in the ways UKRI staff operate, communicate, and collaborate, guaranteeing that all initiatives are closely aligned with organisational objectives and the overarching Group CIO strategy. We are evolving the operational model within Cloud & Technology Platforms to concentrate more on activities that set the business apart, collaborating with partners where it makes sense to delegate transactional tasks. Our priority is to enhance operational efficiency and position ourselves as a centre of excellence for technology delivery. Your responsibilities Leadership & professional development of Digital Workplace function Own and deliver the Digital Workplace roadmap, aligned with UKRI's strategic objectives and CIO priorities. Champion adoption of modern workplace technologies including End User Device services, Microsoft 365, Teams and emerging collaboration platforms Represent Digital Workplace at internal and external forums Management of a team of 20 staff across multiple locations Champion the continued adoption of communities relevant to areas of responsibility Ensure alignment with the security and architecture teams with respect to implementation of security controls and architectural principles Deputise for Deputy Director Technology Services as required Proactively develop and maintain the strategic partnering model with respect Digital Workplace services Contribute to the formulation of strategic plans to ensure that the Cloud & Technology Platforms function is delivering in line with UKRI strategic objectives Stay abreast of relevant industry trends and new technologies, making a case to incorporate within the estate where appropriate Develop effective network with peer group, UKRI Group IT colleagues, DSIT and wider agency community Own Balance score card & KPI dashboard reporting for function to senior stakeholder community Determine strategic, operational and financial plans for area of responsibility Contract & supplier/partner management for all Digital Workplace product areas Management of Digital Workplace budget, identifying and delivering efficiencies through consolidation and realising economies of scale Technology & process experience and delivery Asset management experience - Software & End User devices Diverse experience in collaboration technologies & services Experience of delivering process automation through digital change initiatives Strong experience of delivering secure, cost effective, enterprise scale End User device products and services using modern device management technologies (e.g. Intune) Strong experience of Information security principles & best practice Experience of delivering improved business productivity / efficiency from the effective exploitation of collaboration services Experience of a federated IT delivery model Proactively identify technology related risks, taking appropriate action to mitigate or resolve Define, develop and iterate standard operating procedures, policy & processes that support the Digital Workplace function and wider Group IT Demonstrate a proactive commitment to continual improvement Personal Specification The below criteria will be scored during Shortlisting (S), Interview (I) or both (S&I). Essential Deep expertise in digital workplace technologies and enterprise collaboration platforms (S&I) Proven leadership in technology functions across multiple locations (S) Strong project management and business case development skills (S&I) Effective communication with senior stakeholders, translating technical concepts for non-IT audiences (S&I) Experience of budget management in excess of £3m (S) High professional credibility and ability to build strong partnerships (S&I)Working knowledge of ITIL and commercial/procurement skills (S&I) Degree qualification or equivalent experience. (S) Benefits We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees' development and promote a culture of continuous learning! An outstanding defined benefit pension scheme 30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent) Employee discounts and offers on retail and leisure activities Employee assistance programme, providing confidential help and advice Flexible working options Plus many more benefits and wellbeing initiatives that enable our employees to have a great worklife balance! For further information on our benefits please see: Benefits of working at UK Research and Innovation (UKRI) Please apply online, if you experience any issue applying, please contact Please note, if you will require sponsorship to work in the UK, as part of your sponsorship application, you and any dependants travelling with you, will be required to pay costs directly to The Home Office for the application before you start your role with us. UKRI is normally able to reimburse some, or all of those fees after you have become an employee and this can be discussed with the Hiring Manager. For more information, please visit or contact .
Nov 21, 2025
Full time
UKRI: CIO Group Salary: £70,752 Band: UKRI BandG Contract Type: Open ended Hours: Full-time (Flexible working patterns available) Location: Swindon - Hybrid working available Closing Date: Sunday 7th December 2025 About the role Provide leadership of the Digital Workplace function within the Cloud & Technology Platforms team, ensuring the delivery of secure, modern, and user-focused collaboration and productivity solutions throughout the business. This role is responsible for spearheading strategic change in the ways UKRI staff operate, communicate, and collaborate, guaranteeing that all initiatives are closely aligned with organisational objectives and the overarching Group CIO strategy. We are evolving the operational model within Cloud & Technology Platforms to concentrate more on activities that set the business apart, collaborating with partners where it makes sense to delegate transactional tasks. Our priority is to enhance operational efficiency and position ourselves as a centre of excellence for technology delivery. Your responsibilities Leadership & professional development of Digital Workplace function Own and deliver the Digital Workplace roadmap, aligned with UKRI's strategic objectives and CIO priorities. Champion adoption of modern workplace technologies including End User Device services, Microsoft 365, Teams and emerging collaboration platforms Represent Digital Workplace at internal and external forums Management of a team of 20 staff across multiple locations Champion the continued adoption of communities relevant to areas of responsibility Ensure alignment with the security and architecture teams with respect to implementation of security controls and architectural principles Deputise for Deputy Director Technology Services as required Proactively develop and maintain the strategic partnering model with respect Digital Workplace services Contribute to the formulation of strategic plans to ensure that the Cloud & Technology Platforms function is delivering in line with UKRI strategic objectives Stay abreast of relevant industry trends and new technologies, making a case to incorporate within the estate where appropriate Develop effective network with peer group, UKRI Group IT colleagues, DSIT and wider agency community Own Balance score card & KPI dashboard reporting for function to senior stakeholder community Determine strategic, operational and financial plans for area of responsibility Contract & supplier/partner management for all Digital Workplace product areas Management of Digital Workplace budget, identifying and delivering efficiencies through consolidation and realising economies of scale Technology & process experience and delivery Asset management experience - Software & End User devices Diverse experience in collaboration technologies & services Experience of delivering process automation through digital change initiatives Strong experience of delivering secure, cost effective, enterprise scale End User device products and services using modern device management technologies (e.g. Intune) Strong experience of Information security principles & best practice Experience of delivering improved business productivity / efficiency from the effective exploitation of collaboration services Experience of a federated IT delivery model Proactively identify technology related risks, taking appropriate action to mitigate or resolve Define, develop and iterate standard operating procedures, policy & processes that support the Digital Workplace function and wider Group IT Demonstrate a proactive commitment to continual improvement Personal Specification The below criteria will be scored during Shortlisting (S), Interview (I) or both (S&I). Essential Deep expertise in digital workplace technologies and enterprise collaboration platforms (S&I) Proven leadership in technology functions across multiple locations (S) Strong project management and business case development skills (S&I) Effective communication with senior stakeholders, translating technical concepts for non-IT audiences (S&I) Experience of budget management in excess of £3m (S) High professional credibility and ability to build strong partnerships (S&I)Working knowledge of ITIL and commercial/procurement skills (S&I) Degree qualification or equivalent experience. (S) Benefits We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees' development and promote a culture of continuous learning! An outstanding defined benefit pension scheme 30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent) Employee discounts and offers on retail and leisure activities Employee assistance programme, providing confidential help and advice Flexible working options Plus many more benefits and wellbeing initiatives that enable our employees to have a great worklife balance! For further information on our benefits please see: Benefits of working at UK Research and Innovation (UKRI) Please apply online, if you experience any issue applying, please contact Please note, if you will require sponsorship to work in the UK, as part of your sponsorship application, you and any dependants travelling with you, will be required to pay costs directly to The Home Office for the application before you start your role with us. UKRI is normally able to reimburse some, or all of those fees after you have become an employee and this can be discussed with the Hiring Manager. For more information, please visit or contact .
Job Description Job Title: SAP Core Banking Lead Location: London/Bristol/Manchester Salary: Competitive Salary (Based on experience) Career Level: CL8, Associate Manager Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services, we are known for. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Our SAP Core Banking Technology Practitioners have: Deep experience in large-scale core banking transformations, including SAP S/4HANA Core Banking and Transactional Banking (TRBK) migrations, platform consolidation, and post-merger integration strategies. Expertise in both legacy core systems and modern composable architectures, with a focus on SAP's modular, service-oriented architecture. Proven ability to define and execute target-state architectures and migration roadmaps for banks transitioning to SAP S/4HANA TRBK, covering deposits, loans, payments, and account management. Hands-on experience in designing and deploying SAP BTP (Business Technology Platform) and SAP Fioneer solutions like Payments Central, Loans, TRBK on SAP. Capability to consolidate and modernize core banking components (e.g., transactional processing, product management, customer data) and non-core functions (e.g., collections, recoveries, risk, and compliance) using SAP's integrated suite. Knowledge of SAP S/4HANA TRBK, SAP Fioneer, and other market-leading platforms such as Temenos, Mambu, and Thought Machine, with a focus on interoperability and co existence strategies. Familiarity with SAP's ecosystem for payments, originations, servicing, fraud management, and finance & risk, including SAP FPSL, SAP TRM, and SAP Analytics Cloud. Understanding of enabling technologies in financial services, including SAP's digital core, cloud transformation, virtualization, RPA, and Generative AI within the SAP ecosystem. Experience in Agile delivery models, including SAP Activate and Scaled Agile Framework (SAFe) for large scale SAP programs. Ability to collaborate across Strategy & Consulting, SAP Business Groups, Global Delivery Centers, and Managed Services to deliver end to end transformation. In this role you will: Lead and support SAP S/4HANA Transactional Banking (TRBK) transformation programs, including platform consolidation, data migration, and process harmonization. Provide technology consulting across Retail Banking, Commercial Banking, and Payments, with a focus on SAP TRBK based solutions. Engage with business and IT stakeholders to define SAP TRBK target architectures, Payments Central, SAP FPSL migration strategies, and integration approaches. Build positive relationships with client and Accenture teams in a dynamic and exciting environment. Work alongside clients and multi disciplinary Accenture teams using your experience, leading and managing as you grow. Have an ambition for and support building out Accenture's Banking Technology practice and cross train into other modern composable platforms. Support sales opportunities that are aligned with client agendas, crafting value driven sales propositions, with an ambition to shape solutions for delivery and success. Qualifications We are looking for a range of experiences in the following skills: Expected to be an SME on SAP Core Banking. Lead the design, configuration, and deployment of SAP Core Banking modules. SAP Payments Central module. Product Factory & Business Partner Integration. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Lead the application development process. Provide guidance and mentorship to team members. Ensure timely project delivery. Experience of Core Banking upgrades on SAP. Professional & Technical Skills Must Have Skills: Proficiency in SAP for Banking, SAP Transactional Banking (TRBK), Core Banking. Good to have understanding of application development processes around SAP ABAP for HANA, Payments Central and FS BP. Experience in leading application development projects. Knowledge of banking industry regulations and compliance standards. Excellent communication and leadership skills. Locations London Manchester Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Nov 21, 2025
Full time
Job Description Job Title: SAP Core Banking Lead Location: London/Bristol/Manchester Salary: Competitive Salary (Based on experience) Career Level: CL8, Associate Manager Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the outstanding services, we are known for. Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all these services. With our thought leadership and culture of innovation, we apply industry expertise, diverse skill sets and next-generation technology to each business challenge. We believe in inclusion and diversity and supporting the whole person. Our core values comprise of Stewardship, Best People, Client Value Creation, One Global Network, Respect for the Individual and Integrity. Year after year, Accenture is recognized worldwide not just for business performance but for inclusion and diversity too. "Across the globe, one thing is universally true of the people of Accenture: We care deeply about what we do and the impact we have with our clients and with the communities in which we work and live. It is personal to all of us." - Julie Sweet, Accenture CEO Our SAP Core Banking Technology Practitioners have: Deep experience in large-scale core banking transformations, including SAP S/4HANA Core Banking and Transactional Banking (TRBK) migrations, platform consolidation, and post-merger integration strategies. Expertise in both legacy core systems and modern composable architectures, with a focus on SAP's modular, service-oriented architecture. Proven ability to define and execute target-state architectures and migration roadmaps for banks transitioning to SAP S/4HANA TRBK, covering deposits, loans, payments, and account management. Hands-on experience in designing and deploying SAP BTP (Business Technology Platform) and SAP Fioneer solutions like Payments Central, Loans, TRBK on SAP. Capability to consolidate and modernize core banking components (e.g., transactional processing, product management, customer data) and non-core functions (e.g., collections, recoveries, risk, and compliance) using SAP's integrated suite. Knowledge of SAP S/4HANA TRBK, SAP Fioneer, and other market-leading platforms such as Temenos, Mambu, and Thought Machine, with a focus on interoperability and co existence strategies. Familiarity with SAP's ecosystem for payments, originations, servicing, fraud management, and finance & risk, including SAP FPSL, SAP TRM, and SAP Analytics Cloud. Understanding of enabling technologies in financial services, including SAP's digital core, cloud transformation, virtualization, RPA, and Generative AI within the SAP ecosystem. Experience in Agile delivery models, including SAP Activate and Scaled Agile Framework (SAFe) for large scale SAP programs. Ability to collaborate across Strategy & Consulting, SAP Business Groups, Global Delivery Centers, and Managed Services to deliver end to end transformation. In this role you will: Lead and support SAP S/4HANA Transactional Banking (TRBK) transformation programs, including platform consolidation, data migration, and process harmonization. Provide technology consulting across Retail Banking, Commercial Banking, and Payments, with a focus on SAP TRBK based solutions. Engage with business and IT stakeholders to define SAP TRBK target architectures, Payments Central, SAP FPSL migration strategies, and integration approaches. Build positive relationships with client and Accenture teams in a dynamic and exciting environment. Work alongside clients and multi disciplinary Accenture teams using your experience, leading and managing as you grow. Have an ambition for and support building out Accenture's Banking Technology practice and cross train into other modern composable platforms. Support sales opportunities that are aligned with client agendas, crafting value driven sales propositions, with an ambition to shape solutions for delivery and success. Qualifications We are looking for a range of experiences in the following skills: Expected to be an SME on SAP Core Banking. Lead the design, configuration, and deployment of SAP Core Banking modules. SAP Payments Central module. Product Factory & Business Partner Integration. Engage with multiple teams and contribute on key decisions. Expected to provide solutions to problems that apply across multiple teams. Lead the application development process. Provide guidance and mentorship to team members. Ensure timely project delivery. Experience of Core Banking upgrades on SAP. Professional & Technical Skills Must Have Skills: Proficiency in SAP for Banking, SAP Transactional Banking (TRBK), Core Banking. Good to have understanding of application development processes around SAP ABAP for HANA, Payments Central and FS BP. Experience in leading application development projects. Knowledge of banking industry regulations and compliance standards. Excellent communication and leadership skills. Locations London Manchester Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Please read Accenture's Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process. About Accenture We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well being holistically, supporting our people's physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We're proud to be consistently recognized as one of the World's Best Workplaces . Join Accenture to work at the heart of change. Visit us at .
Capital One (Europe) Plc
Nottingham, Nottinghamshire
Overview Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire. Cloud Infrastructure Engineering Manager - API Gateway. Join a team at Capital One where you will be at the forefront of engineering leadership, guiding a cloud-focused team of internal and vendor-supplied engineers in an onshore/offshore model. You will shape the gateway strategy, modernize platforms to be efficient, stable, and secure, and grow your capabilities within a collaborative environment. We are looking for a passionate and experienced leader who can inspire and mentor engineering talent, use data to inform key decisions, and possess a strong background in public cloud technologies with expertise in managing SaaS, internal and enterprise relationships. This is a permanent, hybrid role based in Nottingham, with three days a week in the office to foster connection and collaboration. What you'll do: Lead a cloud-focused engineering team, overseeing Capital One staff and vendor-supplied engineers in an onshore/offshore model Partner with Enterprise Capital One counterparts to develop and implement Capital One's API Gateway strategy for the UK Modernise, consolidate, simplify, standardise, and adopt enterprise services for the UK Collaborate across the UK business to support and deliver best-in-class technology services Coach, develop and mentor technical engineers to achieve technical, business and personal goals Engage with the Supplier Management Office to manage relationships with third-party system providers for in-scope systems, including RFPs and contract renewals Drive platform effectiveness, maintainability, availability, stability and support Deliver a consistent level of service on in-scope systems, including platform upgrades, feature releases and changes on time Develop your own technical leadership skills What we're looking for: Experience leading engineering teams to achieve business goals Strong communication skills; ability to partner across Engineering to share best practice and code to increase efficiency Data-driven decision making; ability to determine which engineering investments deliver the most business value Experience with SaaS and vendor management Knowledge of SDLC, Agile and ITIL Foundations Broad experience of API theory and practice Passion for recruiting and developing great engineering talent Experience with and enthusiasm for Public Cloud, our target infrastructure and direction of travel Where and how you'll work: This is a permanent position based in our Nottingham office. We have a hybrid working model requiring you to be in the Nottingham office 3 days a week (Tuesdays, Wednesdays and Thursdays). Recruitment and inclusion We pride ourselves on hiring the best people, building diverse and inclusive teams, and making our recruitment process fair and accessible. We partner with organisations including Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life. We offer benefits that attract people at all ages and stages. We have internal networks and support groups, including: REACH - Race Equality and Culture Heritage OutFront - LGBTQ+ support Mind Your Mind - mental wellbeing support Women in Tech - promoting an inclusive environment in tech EmpowHER - developing future leaders, particularly for female talent Enabled - supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and used for applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please email . Capital One does not provide, endorse nor guarantee third-party products or services available through this site. Capital One Financial is comprised of several entities; positions posted in the United Kingdom are for Capital One Europe. Who we are At Capital One, we are building a leading information-based technology company guided by shared values: collaboration, openness, innovation, and respect. We strive to help customers succeed by bringing ingenuity, simplicity, and humanity to banking.
Nov 21, 2025
Full time
Overview Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire. Cloud Infrastructure Engineering Manager - API Gateway. Join a team at Capital One where you will be at the forefront of engineering leadership, guiding a cloud-focused team of internal and vendor-supplied engineers in an onshore/offshore model. You will shape the gateway strategy, modernize platforms to be efficient, stable, and secure, and grow your capabilities within a collaborative environment. We are looking for a passionate and experienced leader who can inspire and mentor engineering talent, use data to inform key decisions, and possess a strong background in public cloud technologies with expertise in managing SaaS, internal and enterprise relationships. This is a permanent, hybrid role based in Nottingham, with three days a week in the office to foster connection and collaboration. What you'll do: Lead a cloud-focused engineering team, overseeing Capital One staff and vendor-supplied engineers in an onshore/offshore model Partner with Enterprise Capital One counterparts to develop and implement Capital One's API Gateway strategy for the UK Modernise, consolidate, simplify, standardise, and adopt enterprise services for the UK Collaborate across the UK business to support and deliver best-in-class technology services Coach, develop and mentor technical engineers to achieve technical, business and personal goals Engage with the Supplier Management Office to manage relationships with third-party system providers for in-scope systems, including RFPs and contract renewals Drive platform effectiveness, maintainability, availability, stability and support Deliver a consistent level of service on in-scope systems, including platform upgrades, feature releases and changes on time Develop your own technical leadership skills What we're looking for: Experience leading engineering teams to achieve business goals Strong communication skills; ability to partner across Engineering to share best practice and code to increase efficiency Data-driven decision making; ability to determine which engineering investments deliver the most business value Experience with SaaS and vendor management Knowledge of SDLC, Agile and ITIL Foundations Broad experience of API theory and practice Passion for recruiting and developing great engineering talent Experience with and enthusiasm for Public Cloud, our target infrastructure and direction of travel Where and how you'll work: This is a permanent position based in our Nottingham office. We have a hybrid working model requiring you to be in the Nottingham office 3 days a week (Tuesdays, Wednesdays and Thursdays). Recruitment and inclusion We pride ourselves on hiring the best people, building diverse and inclusive teams, and making our recruitment process fair and accessible. We partner with organisations including Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life. We offer benefits that attract people at all ages and stages. We have internal networks and support groups, including: REACH - Race Equality and Culture Heritage OutFront - LGBTQ+ support Mind Your Mind - mental wellbeing support Women in Tech - promoting an inclusive environment in tech EmpowHER - developing future leaders, particularly for female talent Enabled - supporting associates with disabilities and neurodiversity Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact . All information will be kept confidential and used for applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please email . Capital One does not provide, endorse nor guarantee third-party products or services available through this site. Capital One Financial is comprised of several entities; positions posted in the United Kingdom are for Capital One Europe. Who we are At Capital One, we are building a leading information-based technology company guided by shared values: collaboration, openness, innovation, and respect. We strive to help customers succeed by bringing ingenuity, simplicity, and humanity to banking.
Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireCloud Infrastructure Engineering Manager - API GatewayJoin a team at Capital One where you'll be at the forefront of engineering leadership, guiding a cloud-focused team of both internal and vendor-supplied engineers in an onshore/offshore model. You will be instrumental in shaping the future of our technology services, partnering with our UK business to develop and implement our gateway strategy, and modernizing our platforms to ensure they are efficient, stable, and secure. This role is a unique opportunity to use your technical expertise and leadership skills to drive significant impact, all while growing your own capabilities within a collaborative and innovative environment.We're looking for a passionate and experienced leader who can inspire and mentor engineering talent to reach their full potential. You should have a proven track record of using data to inform key decisions, a strong background in public cloud technologies, and expertise in managing SaaS, internal and enterprise relationships. If you thrive on collaborating with peers, streamlining processes, and have an understanding of the software development life cycle, then you'll be a great fit for our dynamic team. This is a permanent, hybrid role based in our Nottingham office, where you'll work three days a week to foster connection and collaboration. What you'll do: Lead a cloud focused engineering team where you'll be responsible for Capital One staff and vendor supplied engineers in an onshore/offshore model Partner and collaborate with counterparts in Enterprise CapitalOne to develop and implement CapitalOne's API Gateway strategy for the UK Seek opportunities to modernise, consolidate, simplify, standardise and adopt enterprise services for the UK Partner across the UK business to support and deliver best in class technology services Coach, develop and mentor technical engineers to achieve their technical, business and personal goals Engage in activities lead by the Supplier Management Office to manage the relationship with third party system providers for in scope systems, including RFP and contract renewal Drive effectiveness and efficient platform maintainability, availability, stability and support Provide a consistent, agreed level of service on in scope systems, successfully delivering platform upgrades, feature release and changes on time Develop your own technical leadership skills What we're looking for: You have experience of leading Engineering teams to achieve business goals You are a strong communicator and partner well across Engineering to share best practice and code to increase efficiency and reduce waste You use data to support decision-making, and know how to determine which Engineering investments deliver the most business value You have SaaS and Vendor Management experience Knowledge and experience of SDLC, Agile and ITIL Foundations Broad experience of API theory and practice You have a passion for recruiting and developing great engineering talent You have experience of and an enthusiasm for Public Cloud, our target infrastructure and direction of travel Where and how you'll work: This is a permanent position based in our Nottingham office. We're big on collaboration and connection so we have a hybrid working model which means you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversityCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Nov 21, 2025
Full time
Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireCloud Infrastructure Engineering Manager - API GatewayJoin a team at Capital One where you'll be at the forefront of engineering leadership, guiding a cloud-focused team of both internal and vendor-supplied engineers in an onshore/offshore model. You will be instrumental in shaping the future of our technology services, partnering with our UK business to develop and implement our gateway strategy, and modernizing our platforms to ensure they are efficient, stable, and secure. This role is a unique opportunity to use your technical expertise and leadership skills to drive significant impact, all while growing your own capabilities within a collaborative and innovative environment.We're looking for a passionate and experienced leader who can inspire and mentor engineering talent to reach their full potential. You should have a proven track record of using data to inform key decisions, a strong background in public cloud technologies, and expertise in managing SaaS, internal and enterprise relationships. If you thrive on collaborating with peers, streamlining processes, and have an understanding of the software development life cycle, then you'll be a great fit for our dynamic team. This is a permanent, hybrid role based in our Nottingham office, where you'll work three days a week to foster connection and collaboration. What you'll do: Lead a cloud focused engineering team where you'll be responsible for Capital One staff and vendor supplied engineers in an onshore/offshore model Partner and collaborate with counterparts in Enterprise CapitalOne to develop and implement CapitalOne's API Gateway strategy for the UK Seek opportunities to modernise, consolidate, simplify, standardise and adopt enterprise services for the UK Partner across the UK business to support and deliver best in class technology services Coach, develop and mentor technical engineers to achieve their technical, business and personal goals Engage in activities lead by the Supplier Management Office to manage the relationship with third party system providers for in scope systems, including RFP and contract renewal Drive effectiveness and efficient platform maintainability, availability, stability and support Provide a consistent, agreed level of service on in scope systems, successfully delivering platform upgrades, feature release and changes on time Develop your own technical leadership skills What we're looking for: You have experience of leading Engineering teams to achieve business goals You are a strong communicator and partner well across Engineering to share best practice and code to increase efficiency and reduce waste You use data to support decision-making, and know how to determine which Engineering investments deliver the most business value You have SaaS and Vendor Management experience Knowledge and experience of SDLC, Agile and ITIL Foundations Broad experience of API theory and practice You have a passion for recruiting and developing great engineering talent You have experience of and an enthusiasm for Public Cloud, our target infrastructure and direction of travel Where and how you'll work: This is a permanent position based in our Nottingham office. We're big on collaboration and connection so we have a hybrid working model which means you'll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: REACH - Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies OutFront - to provide LGBTQ+ support for all associates Mind Your Mind - signposting support and promoting positive mental wellbeing for all Women in Tech - promoting an inclusive environment in tech EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Enabled - focused on supporting associates with disabilities and neurodiversityCapital One is committed to diversity in the workplace.If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.For technical support or questions about Capital One's recruiting process, please send an email to One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Overview Calling all DevOps enthusiasts! Join us at Sidetrade, the leading global SaaS provider recognized by Gartner. Sidetrade is a fast-growing software company focused on transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation. Embrace the challenge and become a Data Engineer on our dynamic R&D team. Shape the future of AI-powered Order-to-Cash at Sidetrade and join us in creating innovative solutions that redefine the industry! About Sidetrade and its amazing R&D team Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation. Recognized as a Leader in Gartner's Magic Quadrant for two consecutive years, Sidetrade fosters a culture of innovation, collaboration, and customer-centricity from its headquarters in Europe and North America. The R&D team comprises experienced tech professionals who share a deep passion for technology. Together, they are dedicated to developing cutting-edge software solutions that drive the transformation of our customers' work processes. We provide comprehensive training, coaching, resources, and mentorship to empower every team member's growth and nurture their success. What you will be doing: Day to day duties include the overall responsibility of CI/CD pipelines, availability and reliability of various platforms and support small multi-disciplined squads to deliver enhancements and new feature of our product. Generally, this role will be writing code to automate processes, platforms management, investigating issues and supporting their resolution. You will need to have a passion for using software development techniques and experience to diagnose & solve operational problems (application, architectural & infrastructure). As member of the DevOps team, this role requires someone to be passionate about their work, researching the latest tools and techniques, analysing if they would be of benefit to the company and streamlining the process and taking control of implementing this. You'll be someone with a passion for proper engineering practice as you will be expected to get on board with the rest of the group efforts in terms of high-availability software (latency, performance and capacity). You'll be a positive and friendly individual, who's keen to learn new skills and quickly be able to provide your input and be an asset on this team. We value people with a keen sense of curiosity that can pick up knowledge by themselves and share this newly acquired knowledge. What we are looking for: Experience with deployment tools such as Ansible / Jenkins. Use of modern CI/CD tools for delivery and automation (AzureDevOps, GitLab, ) Solid sysadmin and networks capabilities. (tcp, firewall, Reverse Proxy, Load-Balancer, Web containers (e.g. IIS and nginx) Strong knowledge of System administration actross multiple OS (especially Windows / Linux)- Knowledge of database concepts - with experience of PostgreSQL, Oracle & ElasticSearch an advantage. Familiarity with virtualization & containerization technologies. (Docker, Kubernetes, Hyper-V, ) Engineering skills using one or more programming languages such as Java, Python, C#, shell script (Linux/Powershell) Experience of monitoring, logging and alerting stacks or APMs - such as Datadog, Dynatrace, Solarwinds, Prometheus, Grafana, TICK, ELK And hopefully some of these too. Exposure to incident response processes and scenarios. Solid verbal and written/diagrammatical communication skills. Experience of quality assurance techniques such as load/stress/chaos testing- Proven experience of collaborating with wider stakeholders such as Developers, QA, IT to deliver quality solutions to Production environments. At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace. Discover more on the text: Agencies Only applications from invited agencies through the Workable portal will be accepted. Unsolicited CVs sent directly to managers or HR will not incur any fees.
Nov 21, 2025
Full time
Overview Calling all DevOps enthusiasts! Join us at Sidetrade, the leading global SaaS provider recognized by Gartner. Sidetrade is a fast-growing software company focused on transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation. Embrace the challenge and become a Data Engineer on our dynamic R&D team. Shape the future of AI-powered Order-to-Cash at Sidetrade and join us in creating innovative solutions that redefine the industry! About Sidetrade and its amazing R&D team Sidetrade is a fast-growing international software company that is transforming the Order-to-Cash process for global enterprises. Its AI-powered SaaS platform digitizes the financial customer journey, empowering CFOs to secure and accelerate cash flow generation. Recognized as a Leader in Gartner's Magic Quadrant for two consecutive years, Sidetrade fosters a culture of innovation, collaboration, and customer-centricity from its headquarters in Europe and North America. The R&D team comprises experienced tech professionals who share a deep passion for technology. Together, they are dedicated to developing cutting-edge software solutions that drive the transformation of our customers' work processes. We provide comprehensive training, coaching, resources, and mentorship to empower every team member's growth and nurture their success. What you will be doing: Day to day duties include the overall responsibility of CI/CD pipelines, availability and reliability of various platforms and support small multi-disciplined squads to deliver enhancements and new feature of our product. Generally, this role will be writing code to automate processes, platforms management, investigating issues and supporting their resolution. You will need to have a passion for using software development techniques and experience to diagnose & solve operational problems (application, architectural & infrastructure). As member of the DevOps team, this role requires someone to be passionate about their work, researching the latest tools and techniques, analysing if they would be of benefit to the company and streamlining the process and taking control of implementing this. You'll be someone with a passion for proper engineering practice as you will be expected to get on board with the rest of the group efforts in terms of high-availability software (latency, performance and capacity). You'll be a positive and friendly individual, who's keen to learn new skills and quickly be able to provide your input and be an asset on this team. We value people with a keen sense of curiosity that can pick up knowledge by themselves and share this newly acquired knowledge. What we are looking for: Experience with deployment tools such as Ansible / Jenkins. Use of modern CI/CD tools for delivery and automation (AzureDevOps, GitLab, ) Solid sysadmin and networks capabilities. (tcp, firewall, Reverse Proxy, Load-Balancer, Web containers (e.g. IIS and nginx) Strong knowledge of System administration actross multiple OS (especially Windows / Linux)- Knowledge of database concepts - with experience of PostgreSQL, Oracle & ElasticSearch an advantage. Familiarity with virtualization & containerization technologies. (Docker, Kubernetes, Hyper-V, ) Engineering skills using one or more programming languages such as Java, Python, C#, shell script (Linux/Powershell) Experience of monitoring, logging and alerting stacks or APMs - such as Datadog, Dynatrace, Solarwinds, Prometheus, Grafana, TICK, ELK And hopefully some of these too. Exposure to incident response processes and scenarios. Solid verbal and written/diagrammatical communication skills. Experience of quality assurance techniques such as load/stress/chaos testing- Proven experience of collaborating with wider stakeholders such as Developers, QA, IT to deliver quality solutions to Production environments. At Sidetrade, we cultivate a multicultural environment that fuels innovation. With over 22 nationalities represented, we strongly value diversity, gender equality, inclusivity, and fairness. As an equal opportunity employer, we reject all forms of discrimination and harassment. Your unique contributions are celebrated, driving collective success in our inclusive workplace. Discover more on the text: Agencies Only applications from invited agencies through the Workable portal will be accepted. Unsolicited CVs sent directly to managers or HR will not incur any fees.
Be part of an iconic story. TOMMY HILFIGER is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger's global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube, Instagram, TikTok) About PVH With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues. Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality. Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360 marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music and Entertainment. Assistant Store Manager, Tommy Hilfiger - Brompton Road About Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution. The Assistant Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands. Responsibilities include: Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained. Identify opportunities to grow the business and improve performance through collaborating with others. Maintain corporate visual merchandising directives and standards for sales floor and back room. Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams. Partner with store management team to build on business opportunities and achieve company standards and objectives. Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service. Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels. Communicate to the Store Manager what is driving sales and discuss any issues/priorities, in order to develop strategies to maximize business. Ensure they are weekly visual presentation action plans. Analyze store level reports and create action plans to improve results. Assist with the manpower planning, identification, recruitment, interviewing and hiring processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds. Work with the Store Manager to build bench strength for key positions, including possible successors. Participate in weekly management meetings alongside other staff meetings. Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance. Providing a great customer journey and achieving exemplary mystery shop results. About YOU You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand. You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements. You'll be an effective communicator with the ability to cultivate belonging. You collaborate to win and recognize and celebrate the contributions and achievements of others. You are courageous in giving feedback that promotes positive behavioral change. You adapt fast and work with pace. You are energetic and inspire trust showing a clear presence on the shop floor. You'll approach all issues with a 'can do' approach and make informed decisions to find in-store solutions. What We Offer At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates - both at home and at work. PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation. About PVH We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+. One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here. PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
Nov 21, 2025
Full time
Be part of an iconic story. TOMMY HILFIGER is one of the world's most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985. Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury. The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories that extend the brand lifestyle across generations, geographies, activities and occasions. Tommy Hilfiger's global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: the people, organizations and ideas boldly driving the future of Fashion, Art, Music, Entertainment and Sport. Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand. Immerse yourself in TOMMY HILFIGER here! (YouTube, Instagram, TikTok) About PVH With a history going back over 130 years, PVH has excelled at growing brands and businesses with rich American heritages, becoming one of the largest global apparel companies. We have over 30,000 associates operating in over 40 countries with over $8 billion in revenues. Founded in 1968 and acquired by PVH Corp. in 2003, Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality. Tommy Hilfiger is one of the world's leading designer lifestyle brands, internationally recognized for celebrating the essence of "classic American cool" style. Founded in 1985, Tommy Hilfiger was acquired by PVH Corp. in 2010. We engage consumers through 360 marketing campaigns, innovative events, exciting collaborations and brand partnerships, and work with some of the biggest names from the world of Fashion, Art, Music and Entertainment. Assistant Store Manager, Tommy Hilfiger - Brompton Road About Our stores are the life and soul of our business. They act as our main touch points with our ever-evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores are always a window to our great brands. As a result, our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business, who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today's world, we must be nimble and adapt to change and evolution. The Assistant Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their teams through their passion and belief in our brands. Responsibilities include: Leading the store teams to generate sales, profit, minimize losses, and create the best possible customer experience whilst ensuring the store is visually distinctive and impeccably maintained. Identify opportunities to grow the business and improve performance through collaborating with others. Maintain corporate visual merchandising directives and standards for sales floor and back room. Work alongside the visual merchandising team to ensure that there is clear communication and understanding between VM and store teams. Partner with store management team to build on business opportunities and achieve company standards and objectives. Focus staff on the importance of quality relationships with internal and external customers. Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service. Complete daily/weekly store walkthroughs; evaluate product performance, pricing, staff service levels and inventory levels. Communicate to the Store Manager what is driving sales and discuss any issues/priorities, in order to develop strategies to maximize business. Ensure they are weekly visual presentation action plans. Analyze store level reports and create action plans to improve results. Assist with the manpower planning, identification, recruitment, interviewing and hiring processes; Recruit store personnel with a broad range of perspectives, experiences and backgrounds. Work with the Store Manager to build bench strength for key positions, including possible successors. Participate in weekly management meetings alongside other staff meetings. Clearly communicate to staff: store and individual sales goals and other key performance expectations; sales results and provide guidance on what is needed to improve performance. Providing a great customer journey and achieving exemplary mystery shop results. About YOU You connect to consumers and have a previous track record of supervisory or specialist roles within a premium or luxury brand. You'll have previous people management experience and act with purpose to resolve conflict and unproductive disagreements. You'll be an effective communicator with the ability to cultivate belonging. You collaborate to win and recognize and celebrate the contributions and achievements of others. You are courageous in giving feedback that promotes positive behavioral change. You adapt fast and work with pace. You are energetic and inspire trust showing a clear presence on the shop floor. You'll approach all issues with a 'can do' approach and make informed decisions to find in-store solutions. What We Offer At PVH, we understand that the success of our organization is directly related to our hardworking and dedicated associates who contribute their time and talents to help make our company the success it is. That is why we are committed to providing a competitive and comprehensive benefits program that offers the protection, peace of mind and flexibility designed to support our associates - both at home and at work. PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation. About PVH We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+. One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here. PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.
As Partner Manager UK/I in our Partnerships Team, you drive a key part of Talon.One's growth strategy and are responsible for developing and managing a portfolio of solutions partners in the UK/I region. Talon.One works with global system integrators and regional digital agencies. Reporting to the Head of Solution Partnerships, you will be responsible for developing and managing a portfolio of partners, and guiding them in building and executing joint GTM plans. As such you'll recruit, train and engage partners to recommend Talon.One to their clients as well as successfully implement Talon.One. To engage partners you'll leverage your skills to craft joint demand generation strategies and drive ROI with our partner marketing team. This position combines business acumen, critical thinking and partner management skills. Success in this role requires close collaboration with Customer Success, Sales, Marketing, and other internal stakeholders. This is a full-time role based in London, UK. ABOUT THE TEAM: The Talon.One Partnerships team works to build and manage strategic relationships with global systems integrations, digital agencies and other SaaS vendors to achieve mutual goals, such as expanding market reach, increasing sales, and enhancing product offerings. Partner managers identify potential partners, negotiate agreements, and develop joint GTM plans, which include marketing, sales, enablement and technical integration efforts. ONCE YOU ARE HERE YOU WILL: Create, refine and execute the regional partner strategy to support the GTM organisation across the partner ecosystem Develop and manage successful and profitable relationships with a portfolio of partners in your territory including systems integrators, agencies and consultancies. Conduct territory planning with partners and Talon.One sales team to identify opportunities Develop and execute a comprehensive business plans and go-to-market strategies that drive sourced and influenced revenue for both Talon.One and key partners Cultivate internal relationships across functional areas including sales, customer success, product, marketing and business development. Help build and execute broad and deep enablement plans and strategies driving adoption of Talon.One Lead and facilitate QBRs, joint executive alignment, and overall engagement Communicate and evangelise the successes of strategic partnerships to internal stakeholders across various organisations within Talon.One WHAT WE NEED YOU TO BRING TO THE TABLE: 3-5 years of experience in partnerships or working with agencies and GSI Proven experience with enterprise sales cycles and be adept at developing relationships at multiple levels Preferably, familiarity with Martech or ecommerce landscape Strong commercial acumen and interest, ideally you have worked towards commercial goals before Familiarity with AI tools and leveraging them responsibly Strong verbal and written communication skills, and an experienced presenter Ability to work and deliver strong results in a fast-paced, dynamic team environment. Adept at managing a team and fostering a collaborative environment WHAT'S IN IT FOR YOU: £850 annual learning budget and full LinkedIn Learning access 30 days of annual leave, plus extra paid days for your birthday and moving day £250 home office setup budget, a £40 monthly home office allowance Freedom to work from abroad for up to 90 days worldwide! WeWork On-Demand access for flexible workspace solutions Group Medical Insurance with BUPA for you and your dependents Access to additional health, wellness, and wellbeing platforms through Unum's Lifeworks and nilo.health We contribute to your Workplace Pension Scheme with NEST (contributions are 4% employer and 4% employee) WHY YOU SHOULD WORK FOR US: The right attitude: modern methods and a diverse, creative workspace with an open and international culture Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees Do you want this job? We'd love to hear from you! Apply directly via the form below. Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind. Interested in building your career at Talon.One? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn profile: Add a link to your LinkedIn profile. Location: The city and country where you are currently located. Do you require visa support to work in the UK? Select What are your salary expectations? Select Your gross annual total compensation expectations.
Nov 21, 2025
Full time
As Partner Manager UK/I in our Partnerships Team, you drive a key part of Talon.One's growth strategy and are responsible for developing and managing a portfolio of solutions partners in the UK/I region. Talon.One works with global system integrators and regional digital agencies. Reporting to the Head of Solution Partnerships, you will be responsible for developing and managing a portfolio of partners, and guiding them in building and executing joint GTM plans. As such you'll recruit, train and engage partners to recommend Talon.One to their clients as well as successfully implement Talon.One. To engage partners you'll leverage your skills to craft joint demand generation strategies and drive ROI with our partner marketing team. This position combines business acumen, critical thinking and partner management skills. Success in this role requires close collaboration with Customer Success, Sales, Marketing, and other internal stakeholders. This is a full-time role based in London, UK. ABOUT THE TEAM: The Talon.One Partnerships team works to build and manage strategic relationships with global systems integrations, digital agencies and other SaaS vendors to achieve mutual goals, such as expanding market reach, increasing sales, and enhancing product offerings. Partner managers identify potential partners, negotiate agreements, and develop joint GTM plans, which include marketing, sales, enablement and technical integration efforts. ONCE YOU ARE HERE YOU WILL: Create, refine and execute the regional partner strategy to support the GTM organisation across the partner ecosystem Develop and manage successful and profitable relationships with a portfolio of partners in your territory including systems integrators, agencies and consultancies. Conduct territory planning with partners and Talon.One sales team to identify opportunities Develop and execute a comprehensive business plans and go-to-market strategies that drive sourced and influenced revenue for both Talon.One and key partners Cultivate internal relationships across functional areas including sales, customer success, product, marketing and business development. Help build and execute broad and deep enablement plans and strategies driving adoption of Talon.One Lead and facilitate QBRs, joint executive alignment, and overall engagement Communicate and evangelise the successes of strategic partnerships to internal stakeholders across various organisations within Talon.One WHAT WE NEED YOU TO BRING TO THE TABLE: 3-5 years of experience in partnerships or working with agencies and GSI Proven experience with enterprise sales cycles and be adept at developing relationships at multiple levels Preferably, familiarity with Martech or ecommerce landscape Strong commercial acumen and interest, ideally you have worked towards commercial goals before Familiarity with AI tools and leveraging them responsibly Strong verbal and written communication skills, and an experienced presenter Ability to work and deliver strong results in a fast-paced, dynamic team environment. Adept at managing a team and fostering a collaborative environment WHAT'S IN IT FOR YOU: £850 annual learning budget and full LinkedIn Learning access 30 days of annual leave, plus extra paid days for your birthday and moving day £250 home office setup budget, a £40 monthly home office allowance Freedom to work from abroad for up to 90 days worldwide! WeWork On-Demand access for flexible workspace solutions Group Medical Insurance with BUPA for you and your dependents Access to additional health, wellness, and wellbeing platforms through Unum's Lifeworks and nilo.health We contribute to your Workplace Pension Scheme with NEST (contributions are 4% employer and 4% employee) WHY YOU SHOULD WORK FOR US: The right attitude: modern methods and a diverse, creative workspace with an open and international culture Everyone for the product: Together we create a flexible, highly scalable product with state-of-the-art technologies. We can only succeed if everyone works as a team Healthy Growth: Growing our company means growing everyone in the team. We love to share knowledge and learn A great environment: Flexible and family-friendly environment, bright and easily accessible offices, modern software and hardware High flexibility degree: Prefer to work early or late at night? Do you have to pick up your children from kindergarten? Do you prefer working abroad? We believe in results and motivated employees Do you want this job? We'd love to hear from you! Apply directly via the form below. Talon.One is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. We do not make employment decisions on the basis of race, color, religious belief, ethnic origin, nationality, sex, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by company policy. As an employer we strive for a healthy and safe workplace and strictly prohibit harassment of any kind. Interested in building your career at Talon.One? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name Last Name Email Phone Resume/CV Enter manually Accepted file types: pdf, doc, docx, txt, rtf LinkedIn profile: Add a link to your LinkedIn profile. Location: The city and country where you are currently located. Do you require visa support to work in the UK? Select What are your salary expectations? Select Your gross annual total compensation expectations.
Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we're changing that. As the world's first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration. From Fortune 500 leaders to hyper growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers - we empower ambitious teams across industries to unlock the full potential of their data. Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes. As an Enterprise Customer Success Manager, you'll guide Fortune 500 companies and innovative startups to data driven success, becoming their trusted advisor and driving measurable ROI. Shape the future of data governance, foster meaningful relationships with industry leaders, and leave a lasting impact on the global data community. If you're a strategic thinker with deep expertise in data and a knack for delivering results, we want you on our team! Impact & Purpose Lead the Metadata Charge: Guide data teams toward better collaboration and governance in the Active Metadata Management revolution. Partner with Industry Titans: Become a trusted advisor to Atlan's customers, including Fortune 500 companies and innovative startups. Deliver Measurable Results: Directly impact customer ROI by helping them achieve data driven success through effective metadata management. Shape the Future: Make your voice heard! Influence the evolution of Atlan's solutions with your insights and expertise. Your mission at Atlan Trusted Advisor: Uncover your customers' unique needs and propose strategic solutions to maximise value from Atlan. Relationship Maestro: Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels. Success Champion: Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support. Data Hero Evangelist: Share customer success stories and inspire the global data community to embrace Active Metadata Management. What makes you a match for us? Deep Expertise: Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions or experience in data governance, data quality, or related fields. Passionate Advocate: You believe in the power of data collaboration and are committed to customer success. Technical Prowess: Possess a strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt etc. Strategic Mind: You can translate customer needs into actionable insights and product improvements and help customers achieve & measure ROI. Commercial Management: Experience driving renewals and identifying expansion opportunities. Fluent in written and spoken German and English Bonus Experience Data Governance & Lineage Knowledge: Familiarity with metadata management, lineage, and governance frameworks. API/Integration Knowledge: Comfort with basic technical discussions about APIs, workflows, and integrations. Domain Expertise: Industry expertise (e.g., financial services, healthcare, retail) to contextualise solutions. Data Compliance Awareness: Knowledge of compliance frameworks like GDPR, HIPAA, or CCPA. CS Platforms: Hands on experience with success platforms like Vitally, Gainsight, Totango, or ChurnZero. Why Atlan for You? At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic-our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress. Joining Atlan means: Ownership from Day One: Whether you're an intern or a full time teammate, you'll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry. Limitless Opportunities: At Atlan, your growth has no boundaries. If you're ready to take initiative, the sky's the limit. A Global Data Community: We're deeply embedded in the modern data stack, contributing to open source projects, sponsoring meet ups, and empowering team members to grow through conferences and learning opportunities. As a fast growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot, we're creating a category defining platform for data and AI governance. Backed by top investors, we've achieved 7 revenue growth in two years and are building a talented team spanning 15+ countries. If you're ready to do your life's best work and help shape the future of data collaboration, join Atlan and become part of a mission to empower the humans of data to achieve more, together. We are an equal opportunity employer At Atlan, we're committed to helping data teams do their lives' best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.
Nov 21, 2025
Full time
Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we're changing that. As the world's first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration. From Fortune 500 leaders to hyper growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers - we empower ambitious teams across industries to unlock the full potential of their data. Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes. As an Enterprise Customer Success Manager, you'll guide Fortune 500 companies and innovative startups to data driven success, becoming their trusted advisor and driving measurable ROI. Shape the future of data governance, foster meaningful relationships with industry leaders, and leave a lasting impact on the global data community. If you're a strategic thinker with deep expertise in data and a knack for delivering results, we want you on our team! Impact & Purpose Lead the Metadata Charge: Guide data teams toward better collaboration and governance in the Active Metadata Management revolution. Partner with Industry Titans: Become a trusted advisor to Atlan's customers, including Fortune 500 companies and innovative startups. Deliver Measurable Results: Directly impact customer ROI by helping them achieve data driven success through effective metadata management. Shape the Future: Make your voice heard! Influence the evolution of Atlan's solutions with your insights and expertise. Your mission at Atlan Trusted Advisor: Uncover your customers' unique needs and propose strategic solutions to maximise value from Atlan. Relationship Maestro: Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels. Success Champion: Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support. Data Hero Evangelist: Share customer success stories and inspire the global data community to embrace Active Metadata Management. What makes you a match for us? Deep Expertise: Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions or experience in data governance, data quality, or related fields. Passionate Advocate: You believe in the power of data collaboration and are committed to customer success. Technical Prowess: Possess a strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt etc. Strategic Mind: You can translate customer needs into actionable insights and product improvements and help customers achieve & measure ROI. Commercial Management: Experience driving renewals and identifying expansion opportunities. Fluent in written and spoken German and English Bonus Experience Data Governance & Lineage Knowledge: Familiarity with metadata management, lineage, and governance frameworks. API/Integration Knowledge: Comfort with basic technical discussions about APIs, workflows, and integrations. Domain Expertise: Industry expertise (e.g., financial services, healthcare, retail) to contextualise solutions. Data Compliance Awareness: Knowledge of compliance frameworks like GDPR, HIPAA, or CCPA. CS Platforms: Hands on experience with success platforms like Vitally, Gainsight, Totango, or ChurnZero. Why Atlan for You? At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic-our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress. Joining Atlan means: Ownership from Day One: Whether you're an intern or a full time teammate, you'll own impactful projects, chart your growth, and collaborate with some of the best minds in the industry. Limitless Opportunities: At Atlan, your growth has no boundaries. If you're ready to take initiative, the sky's the limit. A Global Data Community: We're deeply embedded in the modern data stack, contributing to open source projects, sponsoring meet ups, and empowering team members to grow through conferences and learning opportunities. As a fast growing, fully remote company trusted by global leaders like Cisco, Nasdaq, and HubSpot, we're creating a category defining platform for data and AI governance. Backed by top investors, we've achieved 7 revenue growth in two years and are building a talented team spanning 15+ countries. If you're ready to do your life's best work and help shape the future of data collaboration, join Atlan and become part of a mission to empower the humans of data to achieve more, together. We are an equal opportunity employer At Atlan, we're committed to helping data teams do their lives' best work. We believe that diversity and authenticity are the cornerstones of innovation, and by embracing varied perspectives and experiences, we can create a workplace where everyone thrives. Atlan is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.
Data & AI Strategy Manager page is loaded Data & AI Strategy Managerlocations: Bristol: Manchester Westminster Housetime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 2, 2025 (13 days left to apply)job requisition id: 146980 End Date Monday 01 December 2025 Salary Range £65,385 - £72,650 Flexible Working Options Job Share Job Description Summary Help lead and shape projects and initiatives across the group to drive the Groupwide Data & AI Strategy, including supporting development of the operating model and supporting innovative ways and technologies to help deliver our strategy. Job Description JOB TITLE: Data & AI Strategy Manager SALARY: £65,385 - £72,000 LOCATION(S): Bristol or Manchester HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of the above office locations As a Data & AI Manager on our Agentic & AI Platform, you will take on a meaningful role identifying new value from Data, Generative, and Agentic products at Lloyds Banking Group!The role sits within an Enabling Data Platform that builds Agentic & AI Products and will partner with the Business to deliver value outcomes. You'll be expected to provide strategic insights and advise senior leaders. In this role, you'll Develop Business Unit/Platform Data & AI strategy to ensure alignment with to the Group Data & AI Strategy. Work closely with stakeholders to understand their needs and challenges. Work with Business Platforms to identify new value opportunities from AI Products. Establish & track metrics to measure the performance and impact of Data & AI initiatives. Maintain a strong understanding of our technology transformation and how to commercialise emerging technologies. Strategic communication on data initiatives to further build a data-driven culture. Build out internal relationships across Lloyds Banking Group.If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. What you'll need A wealth of industry experience working in Data & AI. Proven experience working with Data & AI solutions, designing AI strategies and directly engaging with AI product teams. Expertise in AI particularly in relation to Generative AI, Agentic AI and a spectrum of emerging technologies. The ability to create strategic roadmaps that link enabling AI Products with business outcomes. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups.We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Nov 21, 2025
Full time
Data & AI Strategy Manager page is loaded Data & AI Strategy Managerlocations: Bristol: Manchester Westminster Housetime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 2, 2025 (13 days left to apply)job requisition id: 146980 End Date Monday 01 December 2025 Salary Range £65,385 - £72,650 Flexible Working Options Job Share Job Description Summary Help lead and shape projects and initiatives across the group to drive the Groupwide Data & AI Strategy, including supporting development of the operating model and supporting innovative ways and technologies to help deliver our strategy. Job Description JOB TITLE: Data & AI Strategy Manager SALARY: £65,385 - £72,000 LOCATION(S): Bristol or Manchester HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in one of the above office locations As a Data & AI Manager on our Agentic & AI Platform, you will take on a meaningful role identifying new value from Data, Generative, and Agentic products at Lloyds Banking Group!The role sits within an Enabling Data Platform that builds Agentic & AI Products and will partner with the Business to deliver value outcomes. You'll be expected to provide strategic insights and advise senior leaders. In this role, you'll Develop Business Unit/Platform Data & AI strategy to ensure alignment with to the Group Data & AI Strategy. Work closely with stakeholders to understand their needs and challenges. Work with Business Platforms to identify new value opportunities from AI Products. Establish & track metrics to measure the performance and impact of Data & AI initiatives. Maintain a strong understanding of our technology transformation and how to commercialise emerging technologies. Strategic communication on data initiatives to further build a data-driven culture. Build out internal relationships across Lloyds Banking Group.If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. What you'll need A wealth of industry experience working in Data & AI. Proven experience working with Data & AI solutions, designing AI strategies and directly engaging with AI product teams. Expertise in AI particularly in relation to Generative AI, Agentic AI and a spectrum of emerging technologies. The ability to create strategic roadmaps that link enabling AI Products with business outcomes. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups.We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Managing Director, Head of Sponsor Coverage page is loaded Managing Director, Head of Sponsor Coveragelocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 3, 2025 (13 days left to apply)job requisition id: 147530 End Date Tuesday 18 November 2025 Salary Range £0 - £0 Flexible Working Options Job Share Job Description Summary See below Job Description JOB TITLE : Managing Director, Head of Sponsor Coverage HOURS: Full time LOCATION: London WORKING PATTERN: Hybrid, 60% (or 3 days) in an office site About this opportunity We currently have an excellent senior level opportunity for an experienced and recognised leader in the sector to join our Financial Sponsors business based in London.As a Managing Director, you'll play a strategically important leading role in developing and driving forward the Coverage strategy for our Global Financial Sponsors business, providing leadership and strategic direction to the team. Your accountabilities will include: Leading the Coverage strategy for the Financial Sponsors business to support the growth ambitions of the franchise, driving multi-product revenue opportunities across Lloyds Banking Group with key Financial Sponsor clients. Leveraging existing senior level relationships with key Financial Sponsors including C-suite engagement to upgrade strategic dialogue and identify and drive revenue and product growth. Driving excellence in collaboration and co-ordination across the Group to deliver the whole Bank to clients. Implementing and maintaining a strong risk-management framework Leading a strong and experienced Financial Sponsors coverage team.If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's crafting finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. Existing strong network of senior client relationships with leading Financial Sponsors Strong track record of leading and building C-suite relationships leading to new business opportunities and revenue growth. Deep knowledge of Private Markets & Financial Sponsors' broad financing needs Demonstrable track record of strategy development and implementation Track record leading high performing teams. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups.We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. This role is considered Certified under the Senior Manager and Certification Regime as either requiring mandatory qualifications or being deemed as a role capable of providing 'significant harm' to customers. Due to this, successful candidates will be subject to enhanced levels of vetting, and required to complete a fitness and propriety attestation on commencement in role. Colleagues performing this role will be required to be complete a fitness and propriety attestation on an annual basis and will also be subject to additional routine criminal and credit checks As a certified colleague your details will be published on the FCA's Financial Services Register This role has been identified as a Client-dealing function under SYSC 27.8.18R as defined in the FCA Handbook The Person ("P") performs the client-dealing FCA certification function for a firm if:(1) P is carrying out any of the activities in the table in SYSC 27.8.19R; and(2) those activities will involve P dealing with:(a) a person with or for whom those activities are carried out; or(b) the property of any such person;in a manner substantially connected with the carrying on of regulated activities by the firm. If you manage certified colleagues this role will be identified as Manager of certification employees under SYSC 27.8.13R as defined in the FCA Handbook(1) The function of managing or supervising a certification employee, directly or indirectly, is an FCA-specified significant-harm function.(2) A function in (1) is not an FCA certification function for that firm if it is performed by an SMF manager of that firm. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Nov 21, 2025
Full time
Managing Director, Head of Sponsor Coverage page is loaded Managing Director, Head of Sponsor Coveragelocations: Londontime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 3, 2025 (13 days left to apply)job requisition id: 147530 End Date Tuesday 18 November 2025 Salary Range £0 - £0 Flexible Working Options Job Share Job Description Summary See below Job Description JOB TITLE : Managing Director, Head of Sponsor Coverage HOURS: Full time LOCATION: London WORKING PATTERN: Hybrid, 60% (or 3 days) in an office site About this opportunity We currently have an excellent senior level opportunity for an experienced and recognised leader in the sector to join our Financial Sponsors business based in London.As a Managing Director, you'll play a strategically important leading role in developing and driving forward the Coverage strategy for our Global Financial Sponsors business, providing leadership and strategic direction to the team. Your accountabilities will include: Leading the Coverage strategy for the Financial Sponsors business to support the growth ambitions of the franchise, driving multi-product revenue opportunities across Lloyds Banking Group with key Financial Sponsor clients. Leveraging existing senior level relationships with key Financial Sponsors including C-suite engagement to upgrade strategic dialogue and identify and drive revenue and product growth. Driving excellence in collaboration and co-ordination across the Group to deliver the whole Bank to clients. Implementing and maintaining a strong risk-management framework Leading a strong and experienced Financial Sponsors coverage team.If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's crafting finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. Existing strong network of senior client relationships with leading Financial Sponsors Strong track record of leading and building C-suite relationships leading to new business opportunities and revenue growth. Deep knowledge of Private Markets & Financial Sponsors' broad financing needs Demonstrable track record of strategy development and implementation Track record leading high performing teams. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups.We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. This role is considered Certified under the Senior Manager and Certification Regime as either requiring mandatory qualifications or being deemed as a role capable of providing 'significant harm' to customers. Due to this, successful candidates will be subject to enhanced levels of vetting, and required to complete a fitness and propriety attestation on commencement in role. Colleagues performing this role will be required to be complete a fitness and propriety attestation on an annual basis and will also be subject to additional routine criminal and credit checks As a certified colleague your details will be published on the FCA's Financial Services Register This role has been identified as a Client-dealing function under SYSC 27.8.18R as defined in the FCA Handbook The Person ("P") performs the client-dealing FCA certification function for a firm if:(1) P is carrying out any of the activities in the table in SYSC 27.8.19R; and(2) those activities will involve P dealing with:(a) a person with or for whom those activities are carried out; or(b) the property of any such person;in a manner substantially connected with the carrying on of regulated activities by the firm. If you manage certified colleagues this role will be identified as Manager of certification employees under SYSC 27.8.13R as defined in the FCA Handbook(1) The function of managing or supervising a certification employee, directly or indirectly, is an FCA-specified significant-harm function.(2) A function in (1) is not an FCA certification function for that firm if it is performed by an SMF manager of that firm. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
End Date Tuesday 02 December 2025 Salary Range £76,194 - £89,640 Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: 147371 Reporting & Analytics Senior Manager - Payments (Open) SALARY: From £76,194 LOCATION(S): Manchester, Birmingham, Bristol, Edinburgh, Halifax or Leeds HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in an office site About this opportunity Everyday Banking is at the heart of our growth strategy with our current accounts and everyday banking payments supporting our mission to provide the best products for our UK customers and to grow relationships of the bank.We're heavily investing in our Everyday Banking products and teams, to deliver on our purpose of Helping Britain Prosper. We want someone who is open, collaborative, driven, commercial and has an agile mentality who can lead a diverse team whilst having fun along the way! About the roleThe Senior manager of Reporting & Analytics is a critical leadership role responsible for delivering strategic business insights that underpin effective strategic decision-making and robust business management. This role drives customer and competitor insights to enable leading propositions and fair value for customers, ensuring commercial returns for the bank. It also supports the business with its wider strategic objectives. What you'll be doing Market Insight & Strategy Development Continuously monitor competitor and market trends to inform Everyday Banking (EDB) Payments strategy and customer/commercial impact. Use data-driven insights to shape innovative strategies and translate them into actionable initiatives. Customer Insight & Business Performance Enhance commercial insight capability across EDB Payments, leveraging tools to influence decisions. Provide deep customer understanding and deliver analysis that sparks strategic conversations and decision-making. Analytical Capabilities & Performance Measurement Build robust performance management and reporting frameworks to support delivery outcomes. Develop advanced analytics and reporting tools, driving optimisation and automation. Maintain ownership of payments customer base, competitor scorecards, and forecasting, including quarterly planning. Team Leadership Lead, coach, and develop the EDB Payments Reporting & Analytics team. Partner with the central Payments Director to evolve analytics tools, embed AI capabilities, and maximise training across teams. Skills & Attributes Demonstrate strong commercial insight, data literacy, and critical thinking to anticipate challenges and deliver effective solutions. Values & Behaviours Act as a strategic, customer-centric leader who inspires others, drives collaboration, and fosters a high-performing, agile team culture. If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. What you'll need Leadership in Data Management : Validated ability to lead and develop high-performing data teams. Commercial Performance Expertise : Experience in driving revenue growth, reducing operational costs, and enhancing customer experience. Advanced Data Technologies : Strong knowledge of data platforms, reporting tools, and Business Intelligence (BI) techniques. AI and Analytics Innovation : Understanding of artificial intelligence trends and their impact on analytics. Forecasting and Predictive Modelling : Demonstrated capability in forecasting to support strategic decision-making. And any experience of these would be really useful Familiarity with the payments industry, including an understanding of current account products and the switcher market. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups.We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Apply today and find out more . At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Nov 21, 2025
Full time
End Date Tuesday 02 December 2025 Salary Range £76,194 - £89,640 Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: 147371 Reporting & Analytics Senior Manager - Payments (Open) SALARY: From £76,194 LOCATION(S): Manchester, Birmingham, Bristol, Edinburgh, Halifax or Leeds HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in an office site About this opportunity Everyday Banking is at the heart of our growth strategy with our current accounts and everyday banking payments supporting our mission to provide the best products for our UK customers and to grow relationships of the bank.We're heavily investing in our Everyday Banking products and teams, to deliver on our purpose of Helping Britain Prosper. We want someone who is open, collaborative, driven, commercial and has an agile mentality who can lead a diverse team whilst having fun along the way! About the roleThe Senior manager of Reporting & Analytics is a critical leadership role responsible for delivering strategic business insights that underpin effective strategic decision-making and robust business management. This role drives customer and competitor insights to enable leading propositions and fair value for customers, ensuring commercial returns for the bank. It also supports the business with its wider strategic objectives. What you'll be doing Market Insight & Strategy Development Continuously monitor competitor and market trends to inform Everyday Banking (EDB) Payments strategy and customer/commercial impact. Use data-driven insights to shape innovative strategies and translate them into actionable initiatives. Customer Insight & Business Performance Enhance commercial insight capability across EDB Payments, leveraging tools to influence decisions. Provide deep customer understanding and deliver analysis that sparks strategic conversations and decision-making. Analytical Capabilities & Performance Measurement Build robust performance management and reporting frameworks to support delivery outcomes. Develop advanced analytics and reporting tools, driving optimisation and automation. Maintain ownership of payments customer base, competitor scorecards, and forecasting, including quarterly planning. Team Leadership Lead, coach, and develop the EDB Payments Reporting & Analytics team. Partner with the central Payments Director to evolve analytics tools, embed AI capabilities, and maximise training across teams. Skills & Attributes Demonstrate strong commercial insight, data literacy, and critical thinking to anticipate challenges and deliver effective solutions. Values & Behaviours Act as a strategic, customer-centric leader who inspires others, drives collaboration, and fosters a high-performing, agile team culture. If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. What you'll need Leadership in Data Management : Validated ability to lead and develop high-performing data teams. Commercial Performance Expertise : Experience in driving revenue growth, reducing operational costs, and enhancing customer experience. Advanced Data Technologies : Strong knowledge of data platforms, reporting tools, and Business Intelligence (BI) techniques. AI and Analytics Innovation : Understanding of artificial intelligence trends and their impact on analytics. Forecasting and Predictive Modelling : Demonstrated capability in forecasting to support strategic decision-making. And any experience of these would be really useful Familiarity with the payments industry, including an understanding of current account products and the switcher market. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups.We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual bonus award, subject to Group performance Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Apply today and find out more . At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. With 320 years under our belt, we're used to change, and today is no different. Join us and help drive this change, shaping the future of finance whilst working at pace to deliver for our customers.Here, you'll do the best work of your career. Your impact will be amplified by our scale as you learn and develop, gaining skills for the future.
Overview Project programme and commercial management Location/s: Plymouth Relocation supported: Not supported, but internal applications are welcome Recruiter contact: Danielle Judd Hiring manager contact: Becky Penn Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit Mott MacDonald's Advisory and Programme Delivery(APD) unit delivers both project, programme & commercial management (PPCM) services and advisory solutions across the built environment, defence, energy, water, environmental, transportation, health and care sectors. We deliver tailored solutions that directly address our clients' key challenges, combining our world-leading project expertise with unrivalled programme delivery capabilities and advisory services. APD delivers services to projects ranging in scale and complexity up to £20bn, through the technical disciplines of programme management, project management, project controls, scheduling, cost management, estimating, infrastructure finance, management consulting, digital consulting and education, health and care management. Defence & Energy With extensive experience in the global defence sector, Mott MacDonald's advisory and programme delivery teams support a wide range of clients including the UK Ministry of Defence, NATO, and international partners. Our work spans complex infrastructure upgrades, strategic asset management, and carbon reduction initiatives across land, air, maritime, and nuclear domains. Recent projects include the modernisation of submarine facilities at Devonport and Clyde, infrastructure delivery for theUS Visiting Forces (USVF)at RAF Lakenheath, and support for the AUKUS submarine partnership,as well as defence infrastructure across the UK. In the energy sector, our expertise covers nuclear, renewables, hydro, thermal, and electricity and gas. We provide services to a global customer base, supporting the delivery of major capital projects and the transition to low-carbon generation. Our teams are helping shape the future of energy through innovative solutions that promote sustainability, resilience, and energy security. Overview of the role Owning to the expansion of our defence business we have exciting opportunities for project management professionals to join our fast-growing team in the UK. This is a unique opportunity to be involved in some of the most complex and challenging projects in the UK today. Within the Mott MacDonald family we are looking to attract the finest talent to be part of this journey as we mobilise for a number of key opportunities across a broad portfolio of defence programmes within the infrastructure and equipment domains. All of the programmes are long term opportunities allowing you to grow and develop your career throughout. We are seeking a Senior Project Manager who demonstrates a passion to work collaboratively with our client teams to deliver their complex projects to time, cost and quality with a commitment to safety. The role will provide the opportunity to work on strategically important defence infrastructure and equipment projects working with UK defence agencies, defence primes, NATO and the US Department of Defence. You will have opportunities to work on some of the UK's largest Defence projects, working with key clients and with experts from across Mott MacDonald and the industry. We are passionate about collaborating to deliver high quality solutions with a focus on sustainability, social value and technical/infrastructure excellence. We are looking for talented individuals who can demonstrate the following: Lead the safe and successful delivery of projects to agreed time, cost and quality parameters Lead the development and delivery of business cases Preparation and maintenance of schedules, including dependencies and resources Identifying and monitoring project risks and opportunities Ensure quality management processes for project activities and outputs Manage senior stakeholder relationships Lead project governance reviews Provide leadership and direction across all commercial, procurement and general project control functions, providing the necessary project management input to deliver projects within the agreed project parameters Successful administration of the NEC suite of contracts (or similar) for professional and contractor commissions as dictated by the projects, addressing performance to ensure contractually successful outcomes Liaise with the projects health, safety and wellbeing representative, acting on advice provided to ensure that project / contractor CDM and Health and Safety compliance matters are satisfactorily discharged and/or adhered to Contribute to the business growth of the organisation Experience working on large defence infrastructure (or equipment) projects, or equivalent across other sectors Significant project management expertise across a range of disciplines, contract/procurement routes and market sectors Hold APM Chartered Project Professional status, or equivalent Chartership Full membership of the APM Hold NEC accreditation (3 or 4) Line management or team leader experience Operate with strong commercial acumen and knowledge of planning and project controls Ability to operate both autonomously and as a part of a larger team Expert communication skills including writing reports and presenting Ability to establish and maintain good working relationships with clients, stakeholders, colleagues and the supply chain Ability to demonstrate a flexible approach to work Please be advised that offers for this role are conditional upon obtaining the appropriate level of Security Clearance. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. . click apply for full job details
Nov 21, 2025
Full time
Overview Project programme and commercial management Location/s: Plymouth Relocation supported: Not supported, but internal applications are welcome Recruiter contact: Danielle Judd Hiring manager contact: Becky Penn Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance - we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you're surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit Mott MacDonald's Advisory and Programme Delivery(APD) unit delivers both project, programme & commercial management (PPCM) services and advisory solutions across the built environment, defence, energy, water, environmental, transportation, health and care sectors. We deliver tailored solutions that directly address our clients' key challenges, combining our world-leading project expertise with unrivalled programme delivery capabilities and advisory services. APD delivers services to projects ranging in scale and complexity up to £20bn, through the technical disciplines of programme management, project management, project controls, scheduling, cost management, estimating, infrastructure finance, management consulting, digital consulting and education, health and care management. Defence & Energy With extensive experience in the global defence sector, Mott MacDonald's advisory and programme delivery teams support a wide range of clients including the UK Ministry of Defence, NATO, and international partners. Our work spans complex infrastructure upgrades, strategic asset management, and carbon reduction initiatives across land, air, maritime, and nuclear domains. Recent projects include the modernisation of submarine facilities at Devonport and Clyde, infrastructure delivery for theUS Visiting Forces (USVF)at RAF Lakenheath, and support for the AUKUS submarine partnership,as well as defence infrastructure across the UK. In the energy sector, our expertise covers nuclear, renewables, hydro, thermal, and electricity and gas. We provide services to a global customer base, supporting the delivery of major capital projects and the transition to low-carbon generation. Our teams are helping shape the future of energy through innovative solutions that promote sustainability, resilience, and energy security. Overview of the role Owning to the expansion of our defence business we have exciting opportunities for project management professionals to join our fast-growing team in the UK. This is a unique opportunity to be involved in some of the most complex and challenging projects in the UK today. Within the Mott MacDonald family we are looking to attract the finest talent to be part of this journey as we mobilise for a number of key opportunities across a broad portfolio of defence programmes within the infrastructure and equipment domains. All of the programmes are long term opportunities allowing you to grow and develop your career throughout. We are seeking a Senior Project Manager who demonstrates a passion to work collaboratively with our client teams to deliver their complex projects to time, cost and quality with a commitment to safety. The role will provide the opportunity to work on strategically important defence infrastructure and equipment projects working with UK defence agencies, defence primes, NATO and the US Department of Defence. You will have opportunities to work on some of the UK's largest Defence projects, working with key clients and with experts from across Mott MacDonald and the industry. We are passionate about collaborating to deliver high quality solutions with a focus on sustainability, social value and technical/infrastructure excellence. We are looking for talented individuals who can demonstrate the following: Lead the safe and successful delivery of projects to agreed time, cost and quality parameters Lead the development and delivery of business cases Preparation and maintenance of schedules, including dependencies and resources Identifying and monitoring project risks and opportunities Ensure quality management processes for project activities and outputs Manage senior stakeholder relationships Lead project governance reviews Provide leadership and direction across all commercial, procurement and general project control functions, providing the necessary project management input to deliver projects within the agreed project parameters Successful administration of the NEC suite of contracts (or similar) for professional and contractor commissions as dictated by the projects, addressing performance to ensure contractually successful outcomes Liaise with the projects health, safety and wellbeing representative, acting on advice provided to ensure that project / contractor CDM and Health and Safety compliance matters are satisfactorily discharged and/or adhered to Contribute to the business growth of the organisation Experience working on large defence infrastructure (or equipment) projects, or equivalent across other sectors Significant project management expertise across a range of disciplines, contract/procurement routes and market sectors Hold APM Chartered Project Professional status, or equivalent Chartership Full membership of the APM Hold NEC accreditation (3 or 4) Line management or team leader experience Operate with strong commercial acumen and knowledge of planning and project controls Ability to operate both autonomously and as a part of a larger team Expert communication skills including writing reports and presenting Ability to establish and maintain good working relationships with clients, stakeholders, colleagues and the supply chain Ability to demonstrate a flexible approach to work Please be advised that offers for this role are conditional upon obtaining the appropriate level of Security Clearance. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. . click apply for full job details
Join Arctic Shores and help transform how organisations hire in the AI era. At Arctic Shores, we're helping companies create a world of work where potential matters more than experience. In an AI-enabled workplace where skills are evolving fast, we help employers understand what candidates could do - not just what they've done. Our task-based psychometric assessments and business psychology services help organisations like Amazon, Siemens, and Jet2 transform how they hire. We also support employers across the UK in selecting talent for some of the country's most critical and complex roles - from nuclear scientists and pilots to data engineers, graduates, and essential frontline teams. Across every context, our mission is the same: to help employers make fair, evidence-based hiring decisions that focus on what truly predicts success in an AI driven world - learning agility, problem solving, and adaptability. As AI accelerates change in the world of work, hiring transformation has never been more urgent - and that's where you come in. The opportunity: Enterprise Customer Success Manager As we continue to scale across enterprise and mid market clients, we're looking for an Enterprise Customer Success Manager to help our customers adopt modern, data driven hiring approaches - and translate that value into commercial success. Someone who combines strong commercial acumen with empathy, insight and strategic thinking to help organisations adapt their hiring for the AI era. You'll manage a portfolio of our most complex enterprise partners and high growth potential mid market accounts - helping them adopt a behavioural science led approach to hiring across their organisations and achieve measurable ROI. By driving adoption, navigating complex stakeholder landscapes, and influencing at senior levels, you'll ensure Arctic Shores becomes a critical part of how they identify talent for the future. This role is ideal for someone who loves value led consulting and solution design, who enjoys shaping thinking inside large organisations, and who is comfortable driving commercial outcomes through insight, influence, and strong relationship building. Why this role might be a great fit for you At Arctic Shores, we hire for potential - not just experience. We know that skills can be learned, and that diverse perspectives make us stronger. This role may be a great fit for you if you've built your skills in customer success, but also in areas like consulting or professional services, business psychology, account management, sales, strategic HR roles or something different altogether! What matters most is that you bring the transferable skills to drive both customer impact and commercial outcomes. You'll thrive in this role if you: Excel at navigating complex stakeholder landscapes and are great at building alignment, commitment, and momentum across different groups with competing priorities Are a clear, confident communicator comfortable engaging senior stakeholders across Talent Acquisition, HR, and business leadership, using data and insight to influence decisions Are commercially confident and comfortable owning renewals, builing proposals, and spotting/scoping expansion opportunities and keeping up momentum to get projects and deals over the line Can think critically about how to drive adoption of new tools and ways of working across organisations and know how to connect value and adoption to commercial results Love consultative, solution focused work - diagnosing challenges, designing strategic approaches, and communicating impact in a way that resonates with senior leaders Thrive in a fast paced, agile environment where you have ownership and room to think creatively, with experienced subject matter experts to call on for advice Have a genuine interest in psychology, talent strategy, or how organisations make better hiring decisions, even if you're not a subject matter expert yet Get energy from operating in a fast moving, agile environment where you have autonomy and clear accountability for outcomes Care deeply about fairness, inclusivity, and improving the world of work If most or all of that sounds like you even if you're not from a customer success background don't let that stop you applying. Our revenue teams are made up of people who've joined from policing, professional sport, hospitality, HR, academia, and more. If you bring the right commercial mindset, curiosity, and relationship building skill, you'll feel right at home. What you'll actually do As an Enterprise Customer Success Manager, you will: Drive adoption, utilisation, and measurable ROI across a portfolio of enterprise and mid market customers - ensuring they achieve meaningful, sustained outcomes. This is the foundation of your commercial success and a key driver of your NRR and GRR performance. Act as a trusted advisor to senior stakeholders in Talent Acquisition, HR, and the wider business - shaping hiring strategies, influencing decisions with data and insight, and navigating complex organisations to build momentum and alignment. Own renewals and expansion opportunities end to end, using value based conversations, compelling proposals, and strategic negotiation to deliver revenue growth, protect retention, and unlock new areas of impact. Proactively identify risks and opportunities by analysing customer data, usage patterns, and engagement signals - enabling early intervention and strong performance across portfolio health and adoption metrics. Diagnose challenges and design solutions that reduce barriers to adoption, embed behavioural science into hiring processes, and expand Arctic Shores' footprint across customer organisations. Forecast confidently and accurately, maintaining clear visibility of your renewal and expansion pipeline and grounding every projection in tangible evidence of adoption, value, and stakeholder commitment. Create customer advocates, collaborating with Marketing to develop case studies, success stories, and champions that strengthen our presence in the hiring and talent ecosystem - contributing to advocacy and referenceability goals. Work cross functionally with Product, Professional Services, Sales, and the wider GTM team to continuously refine how we deliver and scale customer value - ensuring customer insight shapes product strategy, delivery models, and future growth. Finally, you'll live and breath the Arctic Shores values: Make a difference - We can't change everything. But can contribute to a world of work that's truly fair and inclusive, and do our bit to build a better society. Grow together - We invest in our ability, learn from our setbacks, and always celebrate the people behind our progress. By growing together, we go further. Explore, always - Changing the way the world sees potential takes curiosity, drive, and bravery. With that explorer's spirit, we break new ground. If this sounds like the challenge you've been waiting for, we can't wait to hear from you. Applying for the role In an AI enabled world, transferable skills, learning agility, and adaptability matter as much as - if not more than - experience. If this job description excites you but your background doesn't perfectly match, we'd still love to hear from you. Our hiring process might be a little different to what you've experienced before. Here's what to expect: Take our assessment, which evaluates "skill enablers" - the cognitive and personality traits that show how you're likely to think, learn, and interact at work Answer a few short questions in an asychronous video interview we want to know more about what gets you excited about this role and give you a chance to showcase some of your transferable skills Upload your CV - we need this for contact information and to give us a flavour of your background but really we're less interested in its contents than we are in the answer to your questions and what we learn about your potential from our assessment From there, we'll invite you to a 30 minute coffee chat with our Head of Customer Success or CRO to talk about your ambitions, values, and how you like to work, and to give you a chance to ask any questions before completing our final competency based interview in person where we'll ask you to complete a few short tasks to showcase your skills. Have questions before you apply? Feel free to reach out to Jess, our Head of Customer Success, on LinkedIn. Applications will close at 10am on Monday 1st December. Here's what you'll get at Arctic Shores: Competitive salary ranging from £50k to £55k+ annual bonus 28 days holiday per year, plus public holidays. You'll also get an additional day for every year's service at Arctic Shores, up to four years Private medical and mental health cover, as well as 2 mental wellbeing days each year Aviva pension scheme, offering 3% employer and 5% employee contributions (calculated on full salary) Hybrid working and Core working hours, giving you flexibility to shape work around your life Enhanced Parental Leave Fertility support Company sick pay Training budget Share Options scheme Cycle2Work scheme Length of service awards . click apply for full job details
Nov 21, 2025
Full time
Join Arctic Shores and help transform how organisations hire in the AI era. At Arctic Shores, we're helping companies create a world of work where potential matters more than experience. In an AI-enabled workplace where skills are evolving fast, we help employers understand what candidates could do - not just what they've done. Our task-based psychometric assessments and business psychology services help organisations like Amazon, Siemens, and Jet2 transform how they hire. We also support employers across the UK in selecting talent for some of the country's most critical and complex roles - from nuclear scientists and pilots to data engineers, graduates, and essential frontline teams. Across every context, our mission is the same: to help employers make fair, evidence-based hiring decisions that focus on what truly predicts success in an AI driven world - learning agility, problem solving, and adaptability. As AI accelerates change in the world of work, hiring transformation has never been more urgent - and that's where you come in. The opportunity: Enterprise Customer Success Manager As we continue to scale across enterprise and mid market clients, we're looking for an Enterprise Customer Success Manager to help our customers adopt modern, data driven hiring approaches - and translate that value into commercial success. Someone who combines strong commercial acumen with empathy, insight and strategic thinking to help organisations adapt their hiring for the AI era. You'll manage a portfolio of our most complex enterprise partners and high growth potential mid market accounts - helping them adopt a behavioural science led approach to hiring across their organisations and achieve measurable ROI. By driving adoption, navigating complex stakeholder landscapes, and influencing at senior levels, you'll ensure Arctic Shores becomes a critical part of how they identify talent for the future. This role is ideal for someone who loves value led consulting and solution design, who enjoys shaping thinking inside large organisations, and who is comfortable driving commercial outcomes through insight, influence, and strong relationship building. Why this role might be a great fit for you At Arctic Shores, we hire for potential - not just experience. We know that skills can be learned, and that diverse perspectives make us stronger. This role may be a great fit for you if you've built your skills in customer success, but also in areas like consulting or professional services, business psychology, account management, sales, strategic HR roles or something different altogether! What matters most is that you bring the transferable skills to drive both customer impact and commercial outcomes. You'll thrive in this role if you: Excel at navigating complex stakeholder landscapes and are great at building alignment, commitment, and momentum across different groups with competing priorities Are a clear, confident communicator comfortable engaging senior stakeholders across Talent Acquisition, HR, and business leadership, using data and insight to influence decisions Are commercially confident and comfortable owning renewals, builing proposals, and spotting/scoping expansion opportunities and keeping up momentum to get projects and deals over the line Can think critically about how to drive adoption of new tools and ways of working across organisations and know how to connect value and adoption to commercial results Love consultative, solution focused work - diagnosing challenges, designing strategic approaches, and communicating impact in a way that resonates with senior leaders Thrive in a fast paced, agile environment where you have ownership and room to think creatively, with experienced subject matter experts to call on for advice Have a genuine interest in psychology, talent strategy, or how organisations make better hiring decisions, even if you're not a subject matter expert yet Get energy from operating in a fast moving, agile environment where you have autonomy and clear accountability for outcomes Care deeply about fairness, inclusivity, and improving the world of work If most or all of that sounds like you even if you're not from a customer success background don't let that stop you applying. Our revenue teams are made up of people who've joined from policing, professional sport, hospitality, HR, academia, and more. If you bring the right commercial mindset, curiosity, and relationship building skill, you'll feel right at home. What you'll actually do As an Enterprise Customer Success Manager, you will: Drive adoption, utilisation, and measurable ROI across a portfolio of enterprise and mid market customers - ensuring they achieve meaningful, sustained outcomes. This is the foundation of your commercial success and a key driver of your NRR and GRR performance. Act as a trusted advisor to senior stakeholders in Talent Acquisition, HR, and the wider business - shaping hiring strategies, influencing decisions with data and insight, and navigating complex organisations to build momentum and alignment. Own renewals and expansion opportunities end to end, using value based conversations, compelling proposals, and strategic negotiation to deliver revenue growth, protect retention, and unlock new areas of impact. Proactively identify risks and opportunities by analysing customer data, usage patterns, and engagement signals - enabling early intervention and strong performance across portfolio health and adoption metrics. Diagnose challenges and design solutions that reduce barriers to adoption, embed behavioural science into hiring processes, and expand Arctic Shores' footprint across customer organisations. Forecast confidently and accurately, maintaining clear visibility of your renewal and expansion pipeline and grounding every projection in tangible evidence of adoption, value, and stakeholder commitment. Create customer advocates, collaborating with Marketing to develop case studies, success stories, and champions that strengthen our presence in the hiring and talent ecosystem - contributing to advocacy and referenceability goals. Work cross functionally with Product, Professional Services, Sales, and the wider GTM team to continuously refine how we deliver and scale customer value - ensuring customer insight shapes product strategy, delivery models, and future growth. Finally, you'll live and breath the Arctic Shores values: Make a difference - We can't change everything. But can contribute to a world of work that's truly fair and inclusive, and do our bit to build a better society. Grow together - We invest in our ability, learn from our setbacks, and always celebrate the people behind our progress. By growing together, we go further. Explore, always - Changing the way the world sees potential takes curiosity, drive, and bravery. With that explorer's spirit, we break new ground. If this sounds like the challenge you've been waiting for, we can't wait to hear from you. Applying for the role In an AI enabled world, transferable skills, learning agility, and adaptability matter as much as - if not more than - experience. If this job description excites you but your background doesn't perfectly match, we'd still love to hear from you. Our hiring process might be a little different to what you've experienced before. Here's what to expect: Take our assessment, which evaluates "skill enablers" - the cognitive and personality traits that show how you're likely to think, learn, and interact at work Answer a few short questions in an asychronous video interview we want to know more about what gets you excited about this role and give you a chance to showcase some of your transferable skills Upload your CV - we need this for contact information and to give us a flavour of your background but really we're less interested in its contents than we are in the answer to your questions and what we learn about your potential from our assessment From there, we'll invite you to a 30 minute coffee chat with our Head of Customer Success or CRO to talk about your ambitions, values, and how you like to work, and to give you a chance to ask any questions before completing our final competency based interview in person where we'll ask you to complete a few short tasks to showcase your skills. Have questions before you apply? Feel free to reach out to Jess, our Head of Customer Success, on LinkedIn. Applications will close at 10am on Monday 1st December. Here's what you'll get at Arctic Shores: Competitive salary ranging from £50k to £55k+ annual bonus 28 days holiday per year, plus public holidays. You'll also get an additional day for every year's service at Arctic Shores, up to four years Private medical and mental health cover, as well as 2 mental wellbeing days each year Aviva pension scheme, offering 3% employer and 5% employee contributions (calculated on full salary) Hybrid working and Core working hours, giving you flexibility to shape work around your life Enhanced Parental Leave Fertility support Company sick pay Training budget Share Options scheme Cycle2Work scheme Length of service awards . click apply for full job details
