354 jobs found

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Workshop Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via "Give As You Earn", and length of service & recognition awards. Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Workshop Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via "Give As You Earn", and length of service & recognition awards. Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Workshop Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via "Give As You Earn", and length of service & recognition awards. Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Workshop Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via "Give As You Earn", and length of service & recognition awards. Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Workshop Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via "Give As You Earn", and length of service & recognition awards. Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

The Plumber role: Looking for an experienced Plumber to join the Property team based in and around Wantage. This will be a mobile role, completing maintenance to social housing properties across Oxfordshire. You should be able to do the following things: Repairs to domestic plumbing installations Installation of replacement sanitary ware and baths, shower trays and level decks and associated equipment Installation of kitchen sink Repairs to sundry items Installing and repairing water mains supplies, heating system pipe work and drainage stop taps Installing and fixing domestic appliances like showers and washing machines Vented and unvented cylinder heads (HWSS qualified or alternative) Cold water storage tank maintenance and renewal Some benefits include: 335 yearly Tool Allowance 450 yearly flexible benefit pot to use against benefits of your choice Uniform & PPE 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days) You should hold NVQ level 2 in Plumbing or at least have 5 years experience within the Plumbing industry. About us: Daniel Owen is an established recruitment consultancy specialising in the placement of quality, temporary and permanent workers to all roles in the Built Environment. Working with some of the UK's largest and most respected construction, maintenance and engineering companies. TAGS:/PLUMBER/SENIORPLUMBER/REACTIVEMAINTENANCE/SOCIALHOUSING/HOUSINGASSOCIATION/RESPONSIVEREPAIRS/OXFORDSHIRE/OXFORD/WANTAGE/OX12

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Workshop Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via "Give As You Earn", and length of service & recognition awards. Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As Workshop Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: As a Finning Employee you will receive: A competitive salary 25 days annual leave + bank holidays (purchase additional 5 days holiday) Annual Bonus Laptop and phone The additional benefits attached to this role include a generous reward scheme, up to 7% pension, life insurance, access to the company a share scheme, and healthcare benefits (medical, optical, hearing, dentistry, and physio) You will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, the opportunity to support your charity of choice via "Give As You Earn", and length of service & recognition awards. Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Service Controller you will oversee a team of engineers and ensure an excellent customer experience by optimising the resources to meet the customer needs efficiently whilst maintaining the high standard of service delivery Finning is the world's largest Caterpillar dealership delivering unrivalled service for 90 years. We sell, rent, supply parts, service and repair equipment and engines to customers in various industries, including mining, construction, petroleum, forestry, and a wide range of power systems applications. Job Description: Major Job Functions Understand & respond to customer requests, assessing & prioritising their need and identifying the actions to take place with agreed timescales. Allocate the most appropriate resources to address the customers' need. Plan all jobs to maximise engineer productivity. Manage and control job progress at every stage. Liaise fully to ensure the job is resolved to the mutual benefit of Finning & our external customer. Open & close work orders accurately and consistently to maximise billing accuracy & timeliness. Identify & exploit opportunities to address safety reworks, priority reworks at the same time as the repairs. Keep all systems up-to-date at all stages with accurate job information. Load trial information to the Caterpillar OEMsi web site. Load internal drives with trial data. Direct management of engineers (4-8) mentoring, addressing performance issues and carrying out regular 1-2-1. Provide guidance and mentoring to engineers to ensure delivery of high levels of customers' satisfaction whilst maintaining service profitability. Ensure adherence to service processes and procedures to ensure consistent extraordinary customer service delivery. Specific Skills Customer service skills and ability to develop strong customer relations Planning and organising skills Attention to detail Influencing and negotiation skills Good interpersonal skills Good IT skills, specifically in Microsoft Office Works well as part of a team Desirable Knowledge Ideally, Advanced level of engineering aptitude Gas & Diesel Engine product knowledge Good knowledge of mobile and fixed equipment components and systems Good knowledge of existing applications and systems desirable (DBSi Work order system, Finning Sales Tracker, SAP, FSAT, Vision Link, Masternaut, Cat SIS, 1-2-1 application, Product Support dealsheet) Warranty process Commissioning process Education and Experience Foundational Engineering understanding and qualification Minimum of 3 years' experience in a technical or mechanical engineering role Previous experience in a similar role within similar industry environment desirable Accountability Keep internal and external customers fully informed of job progress at all times, ensuring promises and agreed commitments are kept. Accountable for the health and safety of engineers and support staff when performing tasks. Ensure that the most cost effective and efficient solution is delivered ensuring high level of customer satisfaction to ensure safe and ISO compliant operations on site. Maximise customer revenue for service. Control expenses for service including commissioning. Manage and control approx. 100 work orders with an average value in the region of £300k per month. Ensure First Time Fix, promise date adherence, response times. Inform Service Supervisor of work schedule and Engineer's issues, over attendance, tooling, quality of work, customer care issues, technical issues, parts delivery problems etc. and agree on solutions. Flexible working pattern between 7am - 6pm weekdays, with a potential for Saturday if required, Direct responsibility for planning, organising and despatching approx. Working Environment Office based At Finning we believe that our people are the heart and soul of our company and fundamental to our success. Our employees are rewarded with an attractive all-round benefits package including 25 days holiday, company pension scheme, healthcare, company share scheme and various flexible benefits. If you would like to work for a global organisation offering industry leading training and a competitive package, then apply online today! At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter. Finning is a forces-friendly employer having signed the Armed Forces Covenant, and pledges to treat those who serve or have served in the armed forces, and their families fairly.

Mobile Air Conditioning Engineer Job Summary: A Mobile Service Engineer to carry out PPM and Reactive Activities in a variety of commercial premises. Candidates will ideally be located in the required area. Applicants will have Commercial Experience and be expected to assist with various reactive and PPM tasks. Some installation work will be expected, although the core part of the role is maintenance. The role is predominantly skillset with an AC bias and a strong multi-skilled background with experience in Building Services. This is a hands-on role and would suit an individual who can work using their own initiative and has a proactive approach to undertake all tasks required. A conscientious and reliable team player with excellent interpersonal and communication skills is essential due to this being a client-facing role. The ability to produce quotes for additional works by obtaining materials costs and writing up a description of the works required is also necessary. What this job involves: To carry out reactive maintenance repairs across various contracts. To assess and order parts and equipment necessary for individual tasks. To work to recognised industry standards at all times. To participate in flexible working hours and out-of-hours emergency cover as required by the contract. To undertake training as required to perform the duties of the role, including health and safety courses and further trade development, to maintain current knowledge and professional qualifications (Continued Professional Development). To assist other trades as/when required. To update/close completed Reactive & PPM tasks on our CAFM System. Ensure engineering standards are maintained in order to maximise efficient operation and reliability of plant. To ensure company QA and site procedures are adhered to in all aspects. To ensure that both Client and Integral's Health and Safety procedures are followed at all times. To inspect the condition of services and proactively deal with call outs/repairs as required and/or requested by management. To attend emergencies, inside and outside of normal working hours. Keep and maintain all company issued tools in a safe and working condition. To undertake any other duties as directed by Managers within the remit of the role. Provide detailed and accurate reports for any remedial works required whilst attending site. Produce technical and situational reports as required. Updating of on-site logbooks for compliance purposes. Electrical testing and completion of any certificates or documentation for works completed. Complete on-site Method Statements and Risk Assessments as necessary. This job description sets out the main duties of the post at the date it was completed. Such duties may vary from time to time without changing the general character of the post or the level of responsibility entailed. AC Specific To carry out works on AC equipment, such as compressor and fan replacement, clear line blockages and replace condense pumps, fault find PCB's and electrical wiring replacing as necessary, repair pipework and complete pressure leak tests, install new splits. To carry out PPM tasks, such as annual servicing, filter and coil cleans, FGAS leak checks, tap temperature testing and flushing, fan coil servicing, functional testing, and visual inspection of equipment. Experience & Qualifications Extensive experience within the trade of service, installation and maintenance of refrigeration and air conditioning systems, VRV, VRF & split systems. Knowledge of Fault finding on AC control systems. NVQ 3 Certificate in Servicing and Maintaining Air-Conditioning and Heat Pump Systems. NVQ 3 Certificate in Installing and Commissioning Air-Conditioning and Heat Pump Systems. NVQ 3 Diploma in Servicing and Maintaining Refrigeration Systems. NVQ 3 Certificate in Installing and Commissioning Refrigeration Systems. C&G 2079 F GAS and ODS Regulations: Category 4. Full UK Driving License. Knowledge of building fabric and experience in carrying out basic fabric reactive repairs when required. Extensive Knowledge of Health & Safety Regulations. Ability to act on own initiative. Smart appearance, presentable. Must be available for call outs. Good written and verbal communication skills. Able to work from a smartphone and PDA. Comfortable working within a team environment. Able to contribute to teams success whilst willingly following instructions. Self-motivated and able to work unsupervised. Adaptable and flexible approach to work requirements, willing to accept change. The candidate will be required to adopt a flexible approach to working hours to suit the needs of the sector. This will require work at weekends and in the evenings. IPAF 3a & 3b. Plasma.