Microsoft Power Platform Developer London/Hybrid Circa £60k + bonus + benefits A leading financial services organisation is seeking a hands-on Microsoft Power Platform Developer to join its in-house PP team. This is a pure developer role, reporting to the Platform Lead, focused on building and supporting a mature Microsoft Power Platform and Dynamics 365 estate click apply for full job details
Apr 07, 2026
Full time
Microsoft Power Platform Developer London/Hybrid Circa £60k + bonus + benefits A leading financial services organisation is seeking a hands-on Microsoft Power Platform Developer to join its in-house PP team. This is a pure developer role, reporting to the Platform Lead, focused on building and supporting a mature Microsoft Power Platform and Dynamics 365 estate click apply for full job details
Lead Functional Consultant -Microsoft Contact Center(withDynamicsCustomerService) Where the jobisbased : Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We're the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. The candidate will demonstrate deep functional and technical expertise in Microsoft Dynamics365Customer Service, Omnichannel andMicrosoftCCaaS capabilities (Customer Service Voice)and related technologies.We're looking for people who can lead delivery, shape design, and mentor others. Required Skills: End-to-end implementation with D365 Customer Service and Microsoft Contact Center, including Case Management, SLA's,Entitlements, Knowledge Management, CCaaS Dashboards, Agents and Omnichannel (Voice) Deep understanding of Omnichannel for Customer Service - digital messaging, chat, email, WhatsApp, social, secure messaging. Expertise in Unified Routing, workstreams, assignment rules, queues and escalation models. Strong hands-on experience with Customer Service Voice. Designing and configuring: IVRs and call flows ACD routing Voice channels Recordings, compliance and analytics Understanding key call centre fundamentals: SLAs, deflection, workforce efficiency, call disposition, escalation structures. Understanding key call centre fundamentals: SLAs, deflection, workforce efficiency, call disposition, escalation structures. Experience configuring Agent Assist, Copilot for CustomerService, summarisation, links, real time transcription & sentiment. Experience in designing or supporting self service automation, including chatbots & IVR bots. Familiarity with Microsoft built in AI Agents within Customer Service & CCaaS (existing and those in preview). Experience across the wider Dynamics ecosystem (Sales, Customer Insights, etc.) is a definite bonus Be a trusted advisor by challenging creatively both internally and externally to drive better solutions and outcomes. Share knowledge with wider teams acknowledging that we are stronger together. Leading a team of functional consultants and mentoring junior members. Driving solution design with a configuration first mindset, escalating to customisation only when required. End to end ownership: workshops, requirements, functional designs, configuration, testing oversight, data migration guidance, integrations and cutover. Strong knowledge of Power Platform components, especially where they enhance Customer Service (Power Automate, Power Apps, Dataverse) Knowledge of when to recommend ProCode vs Low Code solutions. Understanding of Microsoft licensing across Customer Service, Digital Messaging, Voice and Power Platform. Responsibilities: You'll probably need to demonstrate at least some experience with; Understanding the Out of the Box capabilities (and limitations) provided by Customer Service, Omnichannel & Voiceand the Power Platform, from form design to solution management to connectors to integrations. Designing routing models, multi channel workflows, agent experiences, deflection strategies and call flows. Leading workshops, defining business processes, re engineering workflows and capturing requirements clearly. Demonstrate Out of the Box functionality to business and technical stakeholders illustrating how the product supports core business processes Requirements gathering, writing and evolution through business process identification, analysis and re engineering. Crafting user stories, features and epics to be used across the presales, design, development and delivery lifecycles. Building Proof of Concepts to demonstrate and articulate solution designs. Implementing business and technical environment change safely and effectively, with the support of the Solution Architects and the Project Office Pre sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid response writing Creating clear, concise and effective documentation across multiple channels. Using a proactive approach to ensure timescales are met, balancing a hands on approach vs delegating to developers or other team members. Training end users and admins in the use of Dynamics 365 Customer Service and Microsoft Contact Center Environment setup, configuration and Application Lifecycle Management Supporting, leading and coaching more junior project team members fostering a culture of wellbeing, inclusion and ensuring balanced workload levels Prioritise and assign tasks and make best use of available resource and skill levels in the team contributing to the project success Build relationships with other stakeholders in other disciplines across the project including within the client team and contribute to the successful management of dependencies between disciplines Other tasks as reasonably requested Candidates are expected to have some of the following skills; Lead by example through sharing from previous experiences and providing implementation plans that mitigate risks to deliver a positive outcome Remain calm and professional in fast paced environments and feel comfortable calling out concerns and seeking advice when needed Embrace personal growth to yourself and others through learning, achievement and satisfaction Be approachable to provide help, guidance and actively support junior colleagues helping them to uphold standards, manage their workload, ensure quality and cope with challenging situations Embrace a culture of knowledge sharing so that we grow We're also looking for people that fit how we work, which is something like; happiest working under their own direction, but fully supported when needed an obvious attention to detail, we want you to obsess about the little things! prepared to travel to client site if required ability to identify and pick up new processes and software platforms quickly ability to work effectively with remote teams in both in the UK and India ability to work flexibly to deliver on time to tight timescales What we can do for you: We're a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee's: RealFlexibility Awesome Environment -all of our employee's will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on- and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work - these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not for profit organizations to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits - all the usual suspects and then some. Some highlights include our choose your own tech approach to end user devices, well stocked cupboards with tasty goodies (we're a food first company too), excellent professional development support including frequent in house training for tech. you can't get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth - Recognized as a "Great Place to Work" in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Join us at Kerv Digital, where we don't just build ground breaking technology - we build future. Don't take our word for it though, check out our impartial Glass Door reviews More on equality: At Kerv, we're building something special and we're building it to last. We want everybody to feel valued, included and love working together . click apply for full job details
Apr 07, 2026
Full time
Lead Functional Consultant -Microsoft Contact Center(withDynamicsCustomerService) Where the jobisbased : Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We're the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. The candidate will demonstrate deep functional and technical expertise in Microsoft Dynamics365Customer Service, Omnichannel andMicrosoftCCaaS capabilities (Customer Service Voice)and related technologies.We're looking for people who can lead delivery, shape design, and mentor others. Required Skills: End-to-end implementation with D365 Customer Service and Microsoft Contact Center, including Case Management, SLA's,Entitlements, Knowledge Management, CCaaS Dashboards, Agents and Omnichannel (Voice) Deep understanding of Omnichannel for Customer Service - digital messaging, chat, email, WhatsApp, social, secure messaging. Expertise in Unified Routing, workstreams, assignment rules, queues and escalation models. Strong hands-on experience with Customer Service Voice. Designing and configuring: IVRs and call flows ACD routing Voice channels Recordings, compliance and analytics Understanding key call centre fundamentals: SLAs, deflection, workforce efficiency, call disposition, escalation structures. Understanding key call centre fundamentals: SLAs, deflection, workforce efficiency, call disposition, escalation structures. Experience configuring Agent Assist, Copilot for CustomerService, summarisation, links, real time transcription & sentiment. Experience in designing or supporting self service automation, including chatbots & IVR bots. Familiarity with Microsoft built in AI Agents within Customer Service & CCaaS (existing and those in preview). Experience across the wider Dynamics ecosystem (Sales, Customer Insights, etc.) is a definite bonus Be a trusted advisor by challenging creatively both internally and externally to drive better solutions and outcomes. Share knowledge with wider teams acknowledging that we are stronger together. Leading a team of functional consultants and mentoring junior members. Driving solution design with a configuration first mindset, escalating to customisation only when required. End to end ownership: workshops, requirements, functional designs, configuration, testing oversight, data migration guidance, integrations and cutover. Strong knowledge of Power Platform components, especially where they enhance Customer Service (Power Automate, Power Apps, Dataverse) Knowledge of when to recommend ProCode vs Low Code solutions. Understanding of Microsoft licensing across Customer Service, Digital Messaging, Voice and Power Platform. Responsibilities: You'll probably need to demonstrate at least some experience with; Understanding the Out of the Box capabilities (and limitations) provided by Customer Service, Omnichannel & Voiceand the Power Platform, from form design to solution management to connectors to integrations. Designing routing models, multi channel workflows, agent experiences, deflection strategies and call flows. Leading workshops, defining business processes, re engineering workflows and capturing requirements clearly. Demonstrate Out of the Box functionality to business and technical stakeholders illustrating how the product supports core business processes Requirements gathering, writing and evolution through business process identification, analysis and re engineering. Crafting user stories, features and epics to be used across the presales, design, development and delivery lifecycles. Building Proof of Concepts to demonstrate and articulate solution designs. Implementing business and technical environment change safely and effectively, with the support of the Solution Architects and the Project Office Pre sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid response writing Creating clear, concise and effective documentation across multiple channels. Using a proactive approach to ensure timescales are met, balancing a hands on approach vs delegating to developers or other team members. Training end users and admins in the use of Dynamics 365 Customer Service and Microsoft Contact Center Environment setup, configuration and Application Lifecycle Management Supporting, leading and coaching more junior project team members fostering a culture of wellbeing, inclusion and ensuring balanced workload levels Prioritise and assign tasks and make best use of available resource and skill levels in the team contributing to the project success Build relationships with other stakeholders in other disciplines across the project including within the client team and contribute to the successful management of dependencies between disciplines Other tasks as reasonably requested Candidates are expected to have some of the following skills; Lead by example through sharing from previous experiences and providing implementation plans that mitigate risks to deliver a positive outcome Remain calm and professional in fast paced environments and feel comfortable calling out concerns and seeking advice when needed Embrace personal growth to yourself and others through learning, achievement and satisfaction Be approachable to provide help, guidance and actively support junior colleagues helping them to uphold standards, manage their workload, ensure quality and cope with challenging situations Embrace a culture of knowledge sharing so that we grow We're also looking for people that fit how we work, which is something like; happiest working under their own direction, but fully supported when needed an obvious attention to detail, we want you to obsess about the little things! prepared to travel to client site if required ability to identify and pick up new processes and software platforms quickly ability to work effectively with remote teams in both in the UK and India ability to work flexibly to deliver on time to tight timescales What we can do for you: We're a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee's: RealFlexibility Awesome Environment -all of our employee's will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on- and the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work - these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not for profit organizations to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits - all the usual suspects and then some. Some highlights include our choose your own tech approach to end user devices, well stocked cupboards with tasty goodies (we're a food first company too), excellent professional development support including frequent in house training for tech. you can't get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth - Recognized as a "Great Place to Work" in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Join us at Kerv Digital, where we don't just build ground breaking technology - we build future. Don't take our word for it though, check out our impartial Glass Door reviews More on equality: At Kerv, we're building something special and we're building it to last. We want everybody to feel valued, included and love working together . click apply for full job details
Job Title: Head of Engineering Location: London / Hybrid Salary : £52,000 - £64,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, Permanent About The Role: The Head of Engineering is responsible for designing, building, and maintaining this company's core digital systems and engineering capability. This is a hands-on technical leadership role that combines software development, platform architecture, and business systems integration. The role will lead the development of scalable systems across the Microsoft ecosystem, including Azure, Dynamics 365, and Power BI, while introducing AI-driven workflows and automation to improve organisational efficiency. Working closely with teams across the organisation, the Head of Engineering will translate business needs into practical technical solutions and ensure systems are well integrated across the organisation's digital environment. The organisation's website operates on a headless architecture using Contentful CMS, with the front-end hosted on Vercel, and integrates with CRM, analytics, and internal systems through API-driven services. Operating within a small engineering team, the Head of Engineering will remain actively involved in development, prototyping, and technical implementation while shaping the organisation's engineering capability and digital architecture. This role reports into the Chief Technology and Transformation Officer and will have 1-2 direct reports. Key Responsibilities Platform Development & Systems Architecture Design, build, and maintain this company's core digital systems across the Microsoft ecosystem, including Azure-hosted services, integrations with Dynamics 365, and supporting data infrastructure. Website & Digital Platform Engineering Provide technical leadership for the organisation's digital platforms, including the headless website architecture built on Contentful and hosted via Vercel, ensuring reliable integration with CRM, analytics, and other internal systems. Data Architecture & Business Intelligence Develop and maintain reliable data flows between organisational systems, supporting accurate reporting and insight generation through platforms such as Power BI and helping establish a clear single source of truth for organisational data. Systems Integration & APIs Design and implement API-driven integrations between core systems including CRM, website platforms, marketing tools, analytics environments, and internal databases, ensuring systems operate as a connected digital ecosystem. AI, Automation & Rapid Prototyping Develop and implement AI-enabled workflows and automation that improve operational efficiency and unlock organisational insight. Rapidly prototype new tools and workflows to test ideas and deliver practical solutions across the business. Engineering Leadership Establish and maintain best practice in software development, platform architecture, security, and DevOps practices while providing hands-on engineering leadership within a small team. Skills, Knowledge and Expertise: Essential Knowledge and Experience: Strong hands-on experience in software development and platform engineering. Experience working within the Microsoft technology ecosystem, including: Azure cloud services Dynamics 365 Power BI Microsoft Graph APIs Azure Functions or serverless architectures Power Platform or related automation tools Experience building API-driven integrations between enterprise platforms including CRM systems, web platforms, marketing systems, and analytics environments. Strong programming capability in languages such as Python, JavaScript/TypeScript, or C#. Experience developing integrations, automation pipelines, and backend services that support operational workflows. Experience working with modern web architectures, ideally including headless CMS platforms. Experience operating in small technical teams where individuals remain hands-on in engineering work. Line management experience is essential. Ability to translate business requirements into technical solutions and deliver working systems. Desired Knowledge and Experience: Experience working with Contentful CMS and Vercel hosting environments. Experience implementing AI-driven tools, automation workflows, or LLM-based systems. Experience working with data platforms, analytics environments, or business intelligence systems. Familiarity with DevOps and CI/CD practices, including version control platforms such as GitHub. Additional Information: This is a full time role based out of this company's London offices, however this company operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. Please click APPLY to be redirected to our website to apply for this role. Candidates with experience of: Lead Software Engineer, Systems Developer, Application Developer, HTML, WordPress, Head of Software Engineering, IT Database Developer, Software Integration may also be considered for this role.
Apr 07, 2026
Full time
Job Title: Head of Engineering Location: London / Hybrid Salary : £52,000 - £64,000 per annum based upon experience plus discretionary bonus and comprehensive benefits Job Type: Full Time, Permanent About The Role: The Head of Engineering is responsible for designing, building, and maintaining this company's core digital systems and engineering capability. This is a hands-on technical leadership role that combines software development, platform architecture, and business systems integration. The role will lead the development of scalable systems across the Microsoft ecosystem, including Azure, Dynamics 365, and Power BI, while introducing AI-driven workflows and automation to improve organisational efficiency. Working closely with teams across the organisation, the Head of Engineering will translate business needs into practical technical solutions and ensure systems are well integrated across the organisation's digital environment. The organisation's website operates on a headless architecture using Contentful CMS, with the front-end hosted on Vercel, and integrates with CRM, analytics, and internal systems through API-driven services. Operating within a small engineering team, the Head of Engineering will remain actively involved in development, prototyping, and technical implementation while shaping the organisation's engineering capability and digital architecture. This role reports into the Chief Technology and Transformation Officer and will have 1-2 direct reports. Key Responsibilities Platform Development & Systems Architecture Design, build, and maintain this company's core digital systems across the Microsoft ecosystem, including Azure-hosted services, integrations with Dynamics 365, and supporting data infrastructure. Website & Digital Platform Engineering Provide technical leadership for the organisation's digital platforms, including the headless website architecture built on Contentful and hosted via Vercel, ensuring reliable integration with CRM, analytics, and other internal systems. Data Architecture & Business Intelligence Develop and maintain reliable data flows between organisational systems, supporting accurate reporting and insight generation through platforms such as Power BI and helping establish a clear single source of truth for organisational data. Systems Integration & APIs Design and implement API-driven integrations between core systems including CRM, website platforms, marketing tools, analytics environments, and internal databases, ensuring systems operate as a connected digital ecosystem. AI, Automation & Rapid Prototyping Develop and implement AI-enabled workflows and automation that improve operational efficiency and unlock organisational insight. Rapidly prototype new tools and workflows to test ideas and deliver practical solutions across the business. Engineering Leadership Establish and maintain best practice in software development, platform architecture, security, and DevOps practices while providing hands-on engineering leadership within a small team. Skills, Knowledge and Expertise: Essential Knowledge and Experience: Strong hands-on experience in software development and platform engineering. Experience working within the Microsoft technology ecosystem, including: Azure cloud services Dynamics 365 Power BI Microsoft Graph APIs Azure Functions or serverless architectures Power Platform or related automation tools Experience building API-driven integrations between enterprise platforms including CRM systems, web platforms, marketing systems, and analytics environments. Strong programming capability in languages such as Python, JavaScript/TypeScript, or C#. Experience developing integrations, automation pipelines, and backend services that support operational workflows. Experience working with modern web architectures, ideally including headless CMS platforms. Experience operating in small technical teams where individuals remain hands-on in engineering work. Line management experience is essential. Ability to translate business requirements into technical solutions and deliver working systems. Desired Knowledge and Experience: Experience working with Contentful CMS and Vercel hosting environments. Experience implementing AI-driven tools, automation workflows, or LLM-based systems. Experience working with data platforms, analytics environments, or business intelligence systems. Familiarity with DevOps and CI/CD practices, including version control platforms such as GitHub. Additional Information: This is a full time role based out of this company's London offices, however this company operates a flexible working policy. This role profile is a guide to the work that is required but does not form part of any contract of employment and may change from time to time to reflect changing circumstances. The successful candidate must have permission to work in the UK prior to the commencement of employment. Please click APPLY to be redirected to our website to apply for this role. Candidates with experience of: Lead Software Engineer, Systems Developer, Application Developer, HTML, WordPress, Head of Software Engineering, IT Database Developer, Software Integration may also be considered for this role.
Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Apr 07, 2026
Full time
Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry Location: Belfast Other locations: Primary Location Only Date: 5 Mar 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity This is your chance to join a team that's transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer facing functions through developing and implementing Customer & UX strategies, digital solutions, user centric services, operating models, and optimised products, experiences, marketing, and sales. You'll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities Collaborate with clients to understand the market and customer needs, and business objectives. Define the product vision and strategy, aligning it with business goals and customer needs. Utilise human centred design methodologies to ideate, co design and conceptualise innovative product solutions. Create user journey maps to identify customer pain points and opportunities. Design prototypes to validate solutions. Facilitate workshops to engage and inspire stakeholders in the value of a design led process. Conduct user testing to gather feedback and turn them into actionable steps to refine product solutions. Collect, prioritise and translate comprehensive product requirements into features and user stories. Skilled in creating and maintaining product roadmaps, managing budgets, identifying risks and developing mitigation strategies. Foster open dialogue, active listening, and a culture of innovation to create a collaborative environment, co designing solutions to drive successful outcomes. Work closely with cross functional teams, including UX designers, developers, and business analysts, to ensure alignment on project goals and successful product delivery. Facilitate various client workshops, discussions and effectively present concepts and solutions to multiple stakeholders. Build strong relationships and advocate for user centred design principles, ensuring that the product meets user needs and provides a positive experience. Skills and attributes for success UX Design: proficient in creating prototypes that communicate user requirements effectively, and test prototypes to enhance user satisfaction. Strategic Thinking and Business Acumen: ability to develop and implement strategies and expertise in leveraging strategic thinking to identify opportunities and drive business growth. Strong strategic planning and execution skills. Product Management: ability to manage and deliver products and implementation projects across the entire lifecycle. Strong organisational and time management skills. Strong understanding of user centred design principles, design thinking methodology. Familiarity with project management methodologies (Agile, Waterfall) and experience in leading cross functional teams. Strong analytical, problem solving and creative thinking abilities, with a focus on delivering outcomes and results. A passion for innovation and a relentless drive to deliver exceptional client outcomes. Leverage data to provide companies with fresh insights, empowering the creation of personalised customer experiences. Strong communication and presentation skills, expertise in developing and facilitating client workshops. Ability to create future visions for products and services that inspire and meet service user needs. Stakeholder and Client Engagement and Management: Ability to engage directly with senior client stakeholders. Strong relationship building and interpersonal skills. What we look for Moderate amount of experience in customer practice at Senior Consultant Level. Degree in Business augmented by a qualification in STEM (e.g. Computer Science, UX Design, Product Design, Human Factors Engineering) or a related field. If only one qualification, then proven experience in an augmented or related field e.g., a business degree with a background in technology delivery or UX design Proven track record of designing and delivering successful products or delivering digital transformation projects from strategy to implementation. Experience in working with developers, designers, business analysts, and testers to deliver customer centred technology solutions, digital transformations and design led innovation. Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels. Understanding of CMS platforms (e.g. AEM, Sitefinity), CRM platforms (e.g. Microsoft Dynamics, Salesforce), digital and emerging technologies, AI, and data & analytics. Experience with using Figma and Microsoft Azure Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. EY Building a better working world
Software Engineer - Developer, Technical Consultant, C#, .NET, X , D365 F&O, Dynamics365 F&O, D365, Dynamics365, Software Engineer, WMS, SQL, T SQL, Azure DevOps, CI/CD - Nottinghamshire - £35-45k plus benefits. Our leading end user client is seeking a Software Engineer to work on a large scale implementation of D365 F&O as their new WMS solution. Candidates will ideally have prior D365 F&O/X development experience; however, the client is also open to candidates with C# development experience who are interested in cross training to D365 F&O. The role will involve 3 days per week on site in Nottinghamshire. Key Skills & Experience Prior development experience with X is preferred but not essential. 2+ years' experience working with and developing solutions in a modern software engineering environment. Strong foundational knowledge and background developing with C#. Good knowledge of building solutions with Azure, including using Azure Functions, Blob Storage, Event Grid. Experience working with Microsoft SQL Server 2012+ / T SQL & Stored Procedures. Exposure to event driven architectures and caching solutions such as Redis. Exposure to modern engineering principles such as microservices and event driven technologies. Good communication skills, with the ability to explain technical concepts clearly. Natural problem solver, able to use your own initiative and find creative solutions to complex problems. Experience with agile methodologies and tools such as Jira, Azure DevOps, or Trello. Main Responsibilities Configure and customize Dynamics F&O modules relevant to Supply Chain Management & Retail. Develop custom solutions within Dynamics F&O using X / C# to integrate with other business systems. Develop applications/integrations based upon modern technologies such as Azure, Power Platform & Fabric. Design and extend functionality built upon relational databases (SQL Server/Oracle) as well as NoSQL (Cosmos DB). Create and maintain technical documentation such as design specifications and end user documents. Participate in code reviews to ensure code quality and alignment with team standards. Location Nottinghamshire About the Company Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite, EPM and other ERP resources to both end users and to product suppliers/authors. Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients' requirements and our candidates' skills. How to Apply If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: .
Apr 02, 2026
Full time
Software Engineer - Developer, Technical Consultant, C#, .NET, X , D365 F&O, Dynamics365 F&O, D365, Dynamics365, Software Engineer, WMS, SQL, T SQL, Azure DevOps, CI/CD - Nottinghamshire - £35-45k plus benefits. Our leading end user client is seeking a Software Engineer to work on a large scale implementation of D365 F&O as their new WMS solution. Candidates will ideally have prior D365 F&O/X development experience; however, the client is also open to candidates with C# development experience who are interested in cross training to D365 F&O. The role will involve 3 days per week on site in Nottinghamshire. Key Skills & Experience Prior development experience with X is preferred but not essential. 2+ years' experience working with and developing solutions in a modern software engineering environment. Strong foundational knowledge and background developing with C#. Good knowledge of building solutions with Azure, including using Azure Functions, Blob Storage, Event Grid. Experience working with Microsoft SQL Server 2012+ / T SQL & Stored Procedures. Exposure to event driven architectures and caching solutions such as Redis. Exposure to modern engineering principles such as microservices and event driven technologies. Good communication skills, with the ability to explain technical concepts clearly. Natural problem solver, able to use your own initiative and find creative solutions to complex problems. Experience with agile methodologies and tools such as Jira, Azure DevOps, or Trello. Main Responsibilities Configure and customize Dynamics F&O modules relevant to Supply Chain Management & Retail. Develop custom solutions within Dynamics F&O using X / C# to integrate with other business systems. Develop applications/integrations based upon modern technologies such as Azure, Power Platform & Fabric. Design and extend functionality built upon relational databases (SQL Server/Oracle) as well as NoSQL (Cosmos DB). Create and maintain technical documentation such as design specifications and end user documents. Participate in code reviews to ensure code quality and alignment with team standards. Location Nottinghamshire About the Company Catch Resource Management is a leading provider of Dynamics 365, JD Edwards, NetSuite, EPM and other ERP resources to both end users and to product suppliers/authors. Our consultants deliver a completely professional resourcing service, always backed up by our team of ERP specialists who are all experienced in full project life cycle implementation and support, thus ensuring that we fully understand our clients' requirements and our candidates' skills. How to Apply If you have the relevant skills and experience for this position we would welcome your application, however please note that we receive high levels of responses to our advertisements so can only immediately respond to those that are a close match. However, if you are interested in hearing about similar positions then please register on our website: .
Power Platform Developer (D365/C#/Azure) London/Hybrid £50,000-£58,000 + bonus + benefits A leading financial services organisation is seeking a hands-on Power Platform Developer to join its in-house PP team. This is a pure developer role, reporting to the Platform Lead, focused on building and supporting a mature Microsoft Power Platform and Dynamics 365 estate. The role combines low-code development with traditional engineering, including C#, plug-ins and Azure Function Apps, to deliver robust, scalable solutions for a regulated, buy-side environment. The role Develop and enhance solutions using Power Apps (Model-Driven & Canvas) and Power Automate Build and maintain Dynamics 365 plug-ins and custom workflow activities in C# Develop and support Azure Function Apps where low-code is not sufficient Support and continuously improve an existing D365 and Power Platform estate Contribute to solution design in line with security, integration and governance standards Act as a technical SME within the Power Platform/D365 change portfolio Produce clear technical and support documentation Work closely with business stakeholders to turn loosely defined requirements into practical solutions Experience & background Strong hands-on experience with Power Platform and Dynamics 365 Experience within financial services preferred Proven experience developing plug-ins, integrations and custom logic using C#/.NET Experience building or supporting Azure Function Apps Solid understanding of the software development life cycle Comfortable working in a regulated, enterprise environment Financial services ideal but not essential Pragmatic, delivery-focused, and comfortable owning solutions end-to-end
Apr 01, 2026
Full time
Power Platform Developer (D365/C#/Azure) London/Hybrid £50,000-£58,000 + bonus + benefits A leading financial services organisation is seeking a hands-on Power Platform Developer to join its in-house PP team. This is a pure developer role, reporting to the Platform Lead, focused on building and supporting a mature Microsoft Power Platform and Dynamics 365 estate. The role combines low-code development with traditional engineering, including C#, plug-ins and Azure Function Apps, to deliver robust, scalable solutions for a regulated, buy-side environment. The role Develop and enhance solutions using Power Apps (Model-Driven & Canvas) and Power Automate Build and maintain Dynamics 365 plug-ins and custom workflow activities in C# Develop and support Azure Function Apps where low-code is not sufficient Support and continuously improve an existing D365 and Power Platform estate Contribute to solution design in line with security, integration and governance standards Act as a technical SME within the Power Platform/D365 change portfolio Produce clear technical and support documentation Work closely with business stakeholders to turn loosely defined requirements into practical solutions Experience & background Strong hands-on experience with Power Platform and Dynamics 365 Experience within financial services preferred Proven experience developing plug-ins, integrations and custom logic using C#/.NET Experience building or supporting Azure Function Apps Solid understanding of the software development life cycle Comfortable working in a regulated, enterprise environment Financial services ideal but not essential Pragmatic, delivery-focused, and comfortable owning solutions end-to-end
We are looking for an experienced CRM Developer to join our reputable client's team and play a key role in the ongoing development, optimisation, and support of our Microsoft Dynamics 365 environment. This is an excellent opportunity for someone who enjoys both hands on development and continuous improvement work within a live CRM ecosystem. The Role You will be responsible for supporting and enhancing our Dynamics 365 platform, ensuring stability, performance and compatibility with Microsoft's regular wave updates. You will work closely with internal stakeholders to deploy solutions, reduce technical debt and drive continuous improvements across the CRM estate. Key Responsibilities Managing bi-annual Microsoft Wave Updates, including compatibility checks and remediation of breaking changes Supporting and fixing plugins, customisation's and additions within the CRM. Continuous monitoring of views, dashboards, and mailboxes for performance or system errors, escalating and resolving issues where required Deploying CRM solutions and implementing improvements to reduce technical debt Supporting data cleansing and data quality tooling within Dynamics 365 Investigating and helping to establish CI/CD pipelines for improved deployment processes Skills & Experience Required Strong hands-on experience with Microsoft Dynamics 365, particularly: Sales Module Customer Insights & Journey Module Experience supporting and implementing coded solutions within Dynamics 365 (ideally using Visual Studio Code) Proven experience using and maintaining Power Automate Flows Understanding of data cleansing and data integrity processes within CRM platforms Ability to troubleshoot, maintain, and continuously improve a live CRM environment Desirable Skills JavaScript development experience .NET development experience Exposure to CI/CD or DevOps pipelines within a CRM or Microsoft ecosystem At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Apr 01, 2026
Full time
We are looking for an experienced CRM Developer to join our reputable client's team and play a key role in the ongoing development, optimisation, and support of our Microsoft Dynamics 365 environment. This is an excellent opportunity for someone who enjoys both hands on development and continuous improvement work within a live CRM ecosystem. The Role You will be responsible for supporting and enhancing our Dynamics 365 platform, ensuring stability, performance and compatibility with Microsoft's regular wave updates. You will work closely with internal stakeholders to deploy solutions, reduce technical debt and drive continuous improvements across the CRM estate. Key Responsibilities Managing bi-annual Microsoft Wave Updates, including compatibility checks and remediation of breaking changes Supporting and fixing plugins, customisation's and additions within the CRM. Continuous monitoring of views, dashboards, and mailboxes for performance or system errors, escalating and resolving issues where required Deploying CRM solutions and implementing improvements to reduce technical debt Supporting data cleansing and data quality tooling within Dynamics 365 Investigating and helping to establish CI/CD pipelines for improved deployment processes Skills & Experience Required Strong hands-on experience with Microsoft Dynamics 365, particularly: Sales Module Customer Insights & Journey Module Experience supporting and implementing coded solutions within Dynamics 365 (ideally using Visual Studio Code) Proven experience using and maintaining Power Automate Flows Understanding of data cleansing and data integrity processes within CRM platforms Ability to troubleshoot, maintain, and continuously improve a live CRM environment Desirable Skills JavaScript development experience .NET development experience Exposure to CI/CD or DevOps pipelines within a CRM or Microsoft ecosystem At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
BI (Business Intelligence) Developer Warrington Hybrid Full time permanent This is an exciting opportunity to play a key role in developing customer-facing BI solutions that enhance our services and improve procurement processes for our clients. You will work closely with developers, business analysts and project managers to design and deliver innovative reporting and data solutions using the Microsoft data and BI technology stack . If you are an enthusiastic BI Developer with a passion for building scalable, secure and user-friendly solutions, we would love to hear from you. What you'll be doing: As BI Developer, you will help create and deliver impactful business intelligence solutions that support better decision-making for our clients. Your responsibilities will include: Designing, building and delivering BI solutions using Microsoft Power BI and related tools, contributing to the development of our data warehouse Working with stakeholders to gather and analyse requirements, translating them into technical specifications and BI solution designs Writing clear, effective and maintainable code to deliver high-quality reporting and data solutions Testing and debugging BI solutions to ensure functionality, reliability and performance Integrating BI components with existing systems and third-party APIs to streamline data workflows and improve efficiency Participating in code reviews and contributing to coding standards and best practice Troubleshooting and resolving defects and user-reported issues quickly and effectively Maintaining and enhancing existing BI solutions to ensure stability, scalability and security Keeping up to date with emerging BI technologies and industry trends, particularly across the Microsoft ecosystem Supporting continuous improvement across BI development processes, tools and frameworks What we're looking for: We're looking for a skilled and driven BI Developer who brings technical expertise, strong collaboration skills and a customer-first mindset. You will be someone who: Has a proven track record of delivering successful BI solutions Is motivated, adaptable and results-focused Takes a logical, systematic approach to problem-solving Works well with cross-functional teams and stakeholders Communicates effectively and builds strong working relationships Puts customer needs at the centre of everything they do Thrives in a fast-paced environment and can manage multiple priorities across the development lifecycle Essential skills and experience: Proven experience as a BI Developer , with a track record of designing and deploying BI solutions using Microsoft technologies Advanced proficiency in Power BI and related Microsoft BI tools, including creating complex reports and dashboards Strong understanding of Power BI / Tabular data models , including design, management and operation Proficiency in DAX Strong knowledge of SQL / T-SQL , including database management and optimisation for BI applications Good understanding of BI development principles, methodologies and best practice Experience using development tools such as Visual Studio Code and Git Strong analytical and problem-solving skills, with the ability to understand complex data concepts quickly Excellent communication and collaboration skills Experience working in Agile / Scrum environments Hands-on experience with Microsoft Azure services , particularly Azure Data Factory Understanding of data warehousing concepts , including star schema architecture Desirable experience: Front-end technologies such as HTML, CSS and JavaScript Procurement technology or the social housing sector Azure platform or portal experience Microsoft Dynamics 365 and Dataverse , including data extraction and integration Build, deploy and test automation for BI solutions Tools such as Tabular Editor , ALM Toolkit , or Power BI's PBIP/PBIR source file formats Exposure to REST APIs, JSON, XML and PowerShell scripting
Apr 01, 2026
Full time
BI (Business Intelligence) Developer Warrington Hybrid Full time permanent This is an exciting opportunity to play a key role in developing customer-facing BI solutions that enhance our services and improve procurement processes for our clients. You will work closely with developers, business analysts and project managers to design and deliver innovative reporting and data solutions using the Microsoft data and BI technology stack . If you are an enthusiastic BI Developer with a passion for building scalable, secure and user-friendly solutions, we would love to hear from you. What you'll be doing: As BI Developer, you will help create and deliver impactful business intelligence solutions that support better decision-making for our clients. Your responsibilities will include: Designing, building and delivering BI solutions using Microsoft Power BI and related tools, contributing to the development of our data warehouse Working with stakeholders to gather and analyse requirements, translating them into technical specifications and BI solution designs Writing clear, effective and maintainable code to deliver high-quality reporting and data solutions Testing and debugging BI solutions to ensure functionality, reliability and performance Integrating BI components with existing systems and third-party APIs to streamline data workflows and improve efficiency Participating in code reviews and contributing to coding standards and best practice Troubleshooting and resolving defects and user-reported issues quickly and effectively Maintaining and enhancing existing BI solutions to ensure stability, scalability and security Keeping up to date with emerging BI technologies and industry trends, particularly across the Microsoft ecosystem Supporting continuous improvement across BI development processes, tools and frameworks What we're looking for: We're looking for a skilled and driven BI Developer who brings technical expertise, strong collaboration skills and a customer-first mindset. You will be someone who: Has a proven track record of delivering successful BI solutions Is motivated, adaptable and results-focused Takes a logical, systematic approach to problem-solving Works well with cross-functional teams and stakeholders Communicates effectively and builds strong working relationships Puts customer needs at the centre of everything they do Thrives in a fast-paced environment and can manage multiple priorities across the development lifecycle Essential skills and experience: Proven experience as a BI Developer , with a track record of designing and deploying BI solutions using Microsoft technologies Advanced proficiency in Power BI and related Microsoft BI tools, including creating complex reports and dashboards Strong understanding of Power BI / Tabular data models , including design, management and operation Proficiency in DAX Strong knowledge of SQL / T-SQL , including database management and optimisation for BI applications Good understanding of BI development principles, methodologies and best practice Experience using development tools such as Visual Studio Code and Git Strong analytical and problem-solving skills, with the ability to understand complex data concepts quickly Excellent communication and collaboration skills Experience working in Agile / Scrum environments Hands-on experience with Microsoft Azure services , particularly Azure Data Factory Understanding of data warehousing concepts , including star schema architecture Desirable experience: Front-end technologies such as HTML, CSS and JavaScript Procurement technology or the social housing sector Azure platform or portal experience Microsoft Dynamics 365 and Dataverse , including data extraction and integration Build, deploy and test automation for BI solutions Tools such as Tabular Editor , ALM Toolkit , or Power BI's PBIP/PBIR source file formats Exposure to REST APIs, JSON, XML and PowerShell scripting
Hybrid: 3 days per week on-site Essex £35,000 to £45,000 Are you the kind of Developer who enjoys being the recognised expert for Dynamics 365? This is a rare opportunity to take full ownership of a well?established CRM and Field Service environment that sits at the heart of the organisation's operations. You will not be lost in a large team. This is a role where your input shapes real outcomes, your ideas are heard, and your technical ability directly influences how the business uses its most important system. The company has used Dynamics 365 for over a decade and heavily customises both CRM and Field Service to support engineering, sales, customer operations, training and service delivery. With the current CRM specialist moving on, they are looking for someone who can step in with confidence and help evolve the platform as part of a supportive, collaborative IT function. What You Will Be Doing Developing and enhancing Dynamics 365 Customising CRM and Field Service to support a wide range of operational processes Building workflows, plugins, integrations and automations Improving usability, speed and system behaviour Working on ongoing migration of processes from legacy systems into CRM Being the trusted CRM specialist Working directly with internal teams including engineering, sales and operations Translating business requirements into scalable Dynamics 365 solutions Advising the business on efficient use of CRM system functionality Supporting an actively used Field Service operation Used daily by more than 130 engineers for servicing, reactive work, parts ordering and training. The work you do will have a clear and visible impact on the wider organisation. Working responsibly within a regulated environment The role involves data considerations, automated email triggers and GDPR awareness, so a careful and methodical approach is important. Technical Skills Essential Strong experience with Microsoft Dynamics 365 (CRM and ideally Field Service) Good knowledge of CRM configuration, workflows and integrations Power Platform (Power Apps, Power Automate and Power BI) Desirable C# development including plugins and Dynamics SDK Azure Functions and Service Bus Experience building custom extensions within Dynamics 365 Working Pattern The preference is three days a week on-site. This is because close collaboration is valuable, especially during handover. However, if two days is strongly preferred by the right candidate, the hiring manager is open to discussing it. Why This Role Stands Out True ownership of a core business platform A supportive manager who values your expertise A steady pipeline of improvements and project work The chance to influence how Dynamics 365 is used across the whole company A genuinely friendly and collaborative environment If you want a role where your contribution matters and you like being the go?to person for Dynamics 365, this could be the perfect next step. Apply now or get in touch for a confidential conversation.
Apr 01, 2026
Full time
Hybrid: 3 days per week on-site Essex £35,000 to £45,000 Are you the kind of Developer who enjoys being the recognised expert for Dynamics 365? This is a rare opportunity to take full ownership of a well?established CRM and Field Service environment that sits at the heart of the organisation's operations. You will not be lost in a large team. This is a role where your input shapes real outcomes, your ideas are heard, and your technical ability directly influences how the business uses its most important system. The company has used Dynamics 365 for over a decade and heavily customises both CRM and Field Service to support engineering, sales, customer operations, training and service delivery. With the current CRM specialist moving on, they are looking for someone who can step in with confidence and help evolve the platform as part of a supportive, collaborative IT function. What You Will Be Doing Developing and enhancing Dynamics 365 Customising CRM and Field Service to support a wide range of operational processes Building workflows, plugins, integrations and automations Improving usability, speed and system behaviour Working on ongoing migration of processes from legacy systems into CRM Being the trusted CRM specialist Working directly with internal teams including engineering, sales and operations Translating business requirements into scalable Dynamics 365 solutions Advising the business on efficient use of CRM system functionality Supporting an actively used Field Service operation Used daily by more than 130 engineers for servicing, reactive work, parts ordering and training. The work you do will have a clear and visible impact on the wider organisation. Working responsibly within a regulated environment The role involves data considerations, automated email triggers and GDPR awareness, so a careful and methodical approach is important. Technical Skills Essential Strong experience with Microsoft Dynamics 365 (CRM and ideally Field Service) Good knowledge of CRM configuration, workflows and integrations Power Platform (Power Apps, Power Automate and Power BI) Desirable C# development including plugins and Dynamics SDK Azure Functions and Service Bus Experience building custom extensions within Dynamics 365 Working Pattern The preference is three days a week on-site. This is because close collaboration is valuable, especially during handover. However, if two days is strongly preferred by the right candidate, the hiring manager is open to discussing it. Why This Role Stands Out True ownership of a core business platform A supportive manager who values your expertise A steady pipeline of improvements and project work The chance to influence how Dynamics 365 is used across the whole company A genuinely friendly and collaborative environment If you want a role where your contribution matters and you like being the go?to person for Dynamics 365, this could be the perfect next step. Apply now or get in touch for a confidential conversation.
Role: IT Manager Location: Halesowen (Fully In-Office) Salary: £40,000 - £50,000 Network IT supports a well-established and growing organisation who are seeking a hands-on, technically strong IT Manager to oversee and continually improve its technology estate. This role is ideal for an IT professional who thrives in a practical, solutions-focused environment with responsibility for systems stability, integrations, security, and digital platforms.You will ensure the business is supported with reliable, modern, and secure IT systems that enable teams to operate effectively and make informed decisions. This position offers an opportunity to shape the IT direction of the organisation while remaining closely involved in day-to-day operations. This role will require you to be on-site, Monday to Friday. Please ensure you are happy to commit to this arrangement before applying. Key Responsibilities In this role, you will ensure the smooth running, development, and ongoing improvement of all business-critical IT systems. You will provide hands-on technical support, manage integrations and infrastructure, and collaborate with internal teams and external partners to maintain a secure and efficient technology environment. Resolve user issues and deliver technology training. Manage IT procurement, asset lifecycle, and maintenance. Oversee system development, GDPR compliance, and integration performance. Own the B2B platform and coordinate enhancements with 3rd-party developers. Manage IT service providers and partners, ensuring SLAs are met. Support ERP users and assist the e-commerce team with Shopify integrations. Lead IT projects and maintain Access Control systems (Paxton Net2). Oversee IT infrastructure, networking, and web server administration. Manage MDM for mobile phones and warehouse scanners. Essential Experience & Knowledge We're looking for a technically confident IT professional with a strong blend of hands-on capability and practical problem-solving. You'll thrive if you enjoy working across a varied tech stack and taking ownership of how systems support a fast-moving business. Key experience includes: Solid command of Office 365 administration and user management. Microsoft Business Central, MS Dynamics, or Nvision. Strong grounding in networking fundamentals , including switching and routing. Experience maintaining and optimising web servers . Confident working with MySQL/SQL for queries, reporting, and troubleshooting. Ability to script and automate using Python . Understanding and working with RESTful APIs for integrations and data flows. Practical knowledge of wholesale/distribution processes and how systems underpin operations. Excellent problem-solving, communication, and project delivery skills. A proactive, improvement-focused mindset with a desire to modernise and streamline systems. While not essential, experience in any of the following is highly desirable and would help you hit the ground running: Power BI for analytics and dashboards. Jet Reports for financial and operational reporting. Working knowledge of the Linux CLI . Familiarity with WordPress for content management. Front-end skills such as HTML/CSS . Experience with Magento 2 or other e-commerce platforms. Understanding of Shopify and multi-store environments.
Apr 01, 2026
Full time
Role: IT Manager Location: Halesowen (Fully In-Office) Salary: £40,000 - £50,000 Network IT supports a well-established and growing organisation who are seeking a hands-on, technically strong IT Manager to oversee and continually improve its technology estate. This role is ideal for an IT professional who thrives in a practical, solutions-focused environment with responsibility for systems stability, integrations, security, and digital platforms.You will ensure the business is supported with reliable, modern, and secure IT systems that enable teams to operate effectively and make informed decisions. This position offers an opportunity to shape the IT direction of the organisation while remaining closely involved in day-to-day operations. This role will require you to be on-site, Monday to Friday. Please ensure you are happy to commit to this arrangement before applying. Key Responsibilities In this role, you will ensure the smooth running, development, and ongoing improvement of all business-critical IT systems. You will provide hands-on technical support, manage integrations and infrastructure, and collaborate with internal teams and external partners to maintain a secure and efficient technology environment. Resolve user issues and deliver technology training. Manage IT procurement, asset lifecycle, and maintenance. Oversee system development, GDPR compliance, and integration performance. Own the B2B platform and coordinate enhancements with 3rd-party developers. Manage IT service providers and partners, ensuring SLAs are met. Support ERP users and assist the e-commerce team with Shopify integrations. Lead IT projects and maintain Access Control systems (Paxton Net2). Oversee IT infrastructure, networking, and web server administration. Manage MDM for mobile phones and warehouse scanners. Essential Experience & Knowledge We're looking for a technically confident IT professional with a strong blend of hands-on capability and practical problem-solving. You'll thrive if you enjoy working across a varied tech stack and taking ownership of how systems support a fast-moving business. Key experience includes: Solid command of Office 365 administration and user management. Microsoft Business Central, MS Dynamics, or Nvision. Strong grounding in networking fundamentals , including switching and routing. Experience maintaining and optimising web servers . Confident working with MySQL/SQL for queries, reporting, and troubleshooting. Ability to script and automate using Python . Understanding and working with RESTful APIs for integrations and data flows. Practical knowledge of wholesale/distribution processes and how systems underpin operations. Excellent problem-solving, communication, and project delivery skills. A proactive, improvement-focused mindset with a desire to modernise and streamline systems. While not essential, experience in any of the following is highly desirable and would help you hit the ground running: Power BI for analytics and dashboards. Jet Reports for financial and operational reporting. Working knowledge of the Linux CLI . Familiarity with WordPress for content management. Front-end skills such as HTML/CSS . Experience with Magento 2 or other e-commerce platforms. Understanding of Shopify and multi-store environments.
Your new company Hays are working with a public sector organisation to support the recruitment of a Technical Solutions Manager. The role is hybrid 1 / 3 days per week on site in North Bristol and can be offered on an initial fixed term contract for 6 months, paying up to 70k. If preferred, the team may be able to consider a permanent or day rate. Your new role & w hat you'll need to succeed In the role, you will manage a technical team of architects, developers and system administrators supporting with day-to-day operations and leadership. This team oversees key strategic products and applications mostly across the Microsoft suite including Power Apps, Dynamics 365 and Microsoft Azure. You will lead on some hands on architecture solution design and lead of strategy across the wider team and directorate. You will need a broad technical background and have technical exposure across the Microsoft Stack. You'll need experience across Enterprise Architecture, strategy and leadership. You'll also need management experience ideally leading similar technical teams. You'll need good stakeholder skills and be able to work with individuals at different levels with different technical backgrounds. What you'll get in return In return you'll work in an exciting leadership role for a purpose driven organisation with a fantastic team and culture. You'll receive a salary up to c£70k on fixed term or a competitive day rate (inside ir35). The role offers flexible hybrid working and 2 / 3 days per week on site in North Bristol and excellent benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 01, 2026
Contractor
Your new company Hays are working with a public sector organisation to support the recruitment of a Technical Solutions Manager. The role is hybrid 1 / 3 days per week on site in North Bristol and can be offered on an initial fixed term contract for 6 months, paying up to 70k. If preferred, the team may be able to consider a permanent or day rate. Your new role & w hat you'll need to succeed In the role, you will manage a technical team of architects, developers and system administrators supporting with day-to-day operations and leadership. This team oversees key strategic products and applications mostly across the Microsoft suite including Power Apps, Dynamics 365 and Microsoft Azure. You will lead on some hands on architecture solution design and lead of strategy across the wider team and directorate. You will need a broad technical background and have technical exposure across the Microsoft Stack. You'll need experience across Enterprise Architecture, strategy and leadership. You'll also need management experience ideally leading similar technical teams. You'll need good stakeholder skills and be able to work with individuals at different levels with different technical backgrounds. What you'll get in return In return you'll work in an exciting leadership role for a purpose driven organisation with a fantastic team and culture. You'll receive a salary up to c£70k on fixed term or a competitive day rate (inside ir35). The role offers flexible hybrid working and 2 / 3 days per week on site in North Bristol and excellent benefits. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Power Platform Developer Sheffield City Centre (3 days + 2 home working) Up to £48,000 + Bonus + Benefits Your new role You are a skilled Power Platform Developer, with significant experience designing, developing and delivering solutions using the Power Platform. As part of your role, you also play a crucial part in the implementation, maintenance and further development of Dynamics 365 CE (Customer Engagement), extending its functionality to meet business needs. This is an exciting role, forming part of a dynamic and forward-thinking team, with the opportunity to deliver solutions using the latest technology. Responsibilities Work with individuals at all levels of the business, to understand businesses processes and design new solutions, using the Power Platform, to improving how the business operates. Develop and customise Power Apps (canvas and model-driven), Power Automate workflows, Power BI dashboards, as well custom code. Integrate Power Platform applications with other systems and data sources, such as SharePoint, SQL Server, and Azure services. Design, create, update and maintain data sources utilised by the Power Platform, namely SharePoint and Dataverse. Act as a lead administrator for the Power Platform within the business. Troubleshoot and resolve issues related to Power Platform applications, including debugging, performance tuning, and optimisation. Develop and implement custom business solutions using the Power Platform and Dynamics 365 CE. Ensure new developments and updates are tested and approved by the relevant stakeholders, prior to being released into a live/production environment. Ensure documentation is in place for all systems and developments. Stay up to date with the latest trends and advancements in the Power Platform and Dynamics 365 CE, providing relevant recommendations for process improvements and innovative solutions. Experience needed Proficient in the development of Power Apps (model-driven and canvas) and Power Automate workflows, to meet customer needs and improve business processes. Strong skills and abilities to configure and customise components of Dynamics 365 CE, including apps, workflows and Dataverse. Understanding in coding languages such JavaScript, .NET, JSON, HTML, CSS, SQL, PowerFx, C# Ability to use developer applications such as Level Up, XRMToolbox, Visual Studio, Plugin Registration Tool The ability to configure popular data sources for the Power Platform, namely SharePoint and Dataverse. Proficient in Power Platform administration via the Power Platform Admin Center. Extensive experience developing solution with the Power Platform. Experience using Azure DevOps, JIRA or similar tools. Experience testing and coordinating testing of new and updated developments, tracking bugs and fixes. Experience of working with Agile project management methodologies, such as Scrum or Kanban. Ability to gather requirements from users and document these in both a technical and non-technical format. Desirable Experience administering reports and workspaces in Power BI Service. Experience using SQL, T-SQL, Power Query and Data Analysis Expression (DAX) & Spark Proven track record in delivering application-based reporting solutions (dashboards). Ability to develop Power BI reports/dashboards and publish these in Power BI Service. Knowledge of Microsoft Fabric or data warehousing. An understanding of creating reports from Dataverse, with particular emphasis on Dynamics 365 data. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 01, 2026
Full time
Power Platform Developer Sheffield City Centre (3 days + 2 home working) Up to £48,000 + Bonus + Benefits Your new role You are a skilled Power Platform Developer, with significant experience designing, developing and delivering solutions using the Power Platform. As part of your role, you also play a crucial part in the implementation, maintenance and further development of Dynamics 365 CE (Customer Engagement), extending its functionality to meet business needs. This is an exciting role, forming part of a dynamic and forward-thinking team, with the opportunity to deliver solutions using the latest technology. Responsibilities Work with individuals at all levels of the business, to understand businesses processes and design new solutions, using the Power Platform, to improving how the business operates. Develop and customise Power Apps (canvas and model-driven), Power Automate workflows, Power BI dashboards, as well custom code. Integrate Power Platform applications with other systems and data sources, such as SharePoint, SQL Server, and Azure services. Design, create, update and maintain data sources utilised by the Power Platform, namely SharePoint and Dataverse. Act as a lead administrator for the Power Platform within the business. Troubleshoot and resolve issues related to Power Platform applications, including debugging, performance tuning, and optimisation. Develop and implement custom business solutions using the Power Platform and Dynamics 365 CE. Ensure new developments and updates are tested and approved by the relevant stakeholders, prior to being released into a live/production environment. Ensure documentation is in place for all systems and developments. Stay up to date with the latest trends and advancements in the Power Platform and Dynamics 365 CE, providing relevant recommendations for process improvements and innovative solutions. Experience needed Proficient in the development of Power Apps (model-driven and canvas) and Power Automate workflows, to meet customer needs and improve business processes. Strong skills and abilities to configure and customise components of Dynamics 365 CE, including apps, workflows and Dataverse. Understanding in coding languages such JavaScript, .NET, JSON, HTML, CSS, SQL, PowerFx, C# Ability to use developer applications such as Level Up, XRMToolbox, Visual Studio, Plugin Registration Tool The ability to configure popular data sources for the Power Platform, namely SharePoint and Dataverse. Proficient in Power Platform administration via the Power Platform Admin Center. Extensive experience developing solution with the Power Platform. Experience using Azure DevOps, JIRA or similar tools. Experience testing and coordinating testing of new and updated developments, tracking bugs and fixes. Experience of working with Agile project management methodologies, such as Scrum or Kanban. Ability to gather requirements from users and document these in both a technical and non-technical format. Desirable Experience administering reports and workspaces in Power BI Service. Experience using SQL, T-SQL, Power Query and Data Analysis Expression (DAX) & Spark Proven track record in delivering application-based reporting solutions (dashboards). Ability to develop Power BI reports/dashboards and publish these in Power BI Service. Knowledge of Microsoft Fabric or data warehousing. An understanding of creating reports from Dataverse, with particular emphasis on Dynamics 365 data. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Senior Microsoft Dynamics 365 Business Central Developer £70-75k + Benefits Remote UK, Spain or Portugal Do you enjoy owning the technical delivery of complex ERP solutions and working directly with clients to shape how systems support real business operations. You would play a key role in delivering end to end Microsoft Dynamics 365 Business Central software solutions across a varied client base, click apply for full job details
Mar 31, 2026
Full time
Senior Microsoft Dynamics 365 Business Central Developer £70-75k + Benefits Remote UK, Spain or Portugal Do you enjoy owning the technical delivery of complex ERP solutions and working directly with clients to shape how systems support real business operations. You would play a key role in delivering end to end Microsoft Dynamics 365 Business Central software solutions across a varied client base, click apply for full job details
Senior CRM Developer - Microsoft Dynamics 365 £75,000 + Benefits Staffordshire, UK Hybrid (1 day a month in office) Permanent We are looking for an experienced Senior CRM Developer to join a growing consultancy delivering digital transformation projects across the Microsoft ecosystem. This role has opened due to continued growth and increasing demand for Dynamics 365 and Power Platform expertise ac click apply for full job details
Mar 27, 2026
Full time
Senior CRM Developer - Microsoft Dynamics 365 £75,000 + Benefits Staffordshire, UK Hybrid (1 day a month in office) Permanent We are looking for an experienced Senior CRM Developer to join a growing consultancy delivering digital transformation projects across the Microsoft ecosystem. This role has opened due to continued growth and increasing demand for Dynamics 365 and Power Platform expertise ac click apply for full job details
Microsoft Dynamics Software Developer C# Power Platform Dataverse Finance Lead Software Developer - Dynamics 365 & Power Platform Location - London (2-3 days in office) Salary - £90,000 (20% bonus, plus attractive benefits) Are you a seasoned Microsoft Business Applications engineer with proven experience leading developers and shaping technical direction? This organisation is bringing owner click apply for full job details
Mar 27, 2026
Full time
Microsoft Dynamics Software Developer C# Power Platform Dataverse Finance Lead Software Developer - Dynamics 365 & Power Platform Location - London (2-3 days in office) Salary - £90,000 (20% bonus, plus attractive benefits) Are you a seasoned Microsoft Business Applications engineer with proven experience leading developers and shaping technical direction? This organisation is bringing owner click apply for full job details
Manufacturing Consultant Microsoft Dynamics 365 Business Central UK South, Hybrid/Remote 1 to 2 days in the office per month £70,000 - £85,000 plus excellent benefits As the Lead Manufacturing Consultant, you will manage and deliver Microsoft Dynamics 365 Business Central projects, provide expert guidance to clients in manufacturing operations, and mentor junior consultants. You will play a key role in ensuring successful implementations, client satisfaction, and the continuous improvement of our services. Key Responsibilities: Manage and deliver Microsoft Dynamics 365 Business Central implementation projects with a focus on manufacturing operations. Provide strategic direction and oversight to project teams, ensuring projects are completed on time, within scope, and budget. Collaborate with Solution Architects on larger projects and lead smaller projects independently. Serve as the primary point of contact for clients, understanding their manufacturing processes and recommending solutions using Business Central. Conduct workshops, training sessions, and demonstrations to educate clients on Business Central functionalities and best practices for manufacturing. Work closely with developers, business analysts, and project managers to ensure seamless project execution. Mentor and support junior consultants, fostering knowledge sharing and professional growth. Conduct thorough reviews of implemented solutions to ensure alignment with client requirements and industry best practices. Implement continuous improvement initiatives to enhance the efficiency and effectiveness of Business Central manufacturing implementations. Key Skills and Experience: Minimum of 5 years experience in Microsoft Dynamics 365 Business Central consulting and implementation. Strong knowledge or experience in manufacturing operations, production planning, and supply chain management. Broad experience across Business Central modules, including manufacturing, warehousing, and inventory management. Proven track record of successfully leading and delivering complex Business Central projects. Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders. Experience working on diverse manufacturing projects with opportunities for professional growth. Ability to lead initiatives and shape the way Business Central is implemented and used in manufacturing environments. Benefits: Competitive salary, generous leave (including your birthday off), pension from day 1, Critical Illness and Death in Service cover, EV Salary Sacrifice Scheme, Employee Assistance Programme, flu vaccinations, Microsoft certification training, and access to cutting-edge Microsoft tools in a digitally innovative workplace.
Feb 27, 2026
Full time
Manufacturing Consultant Microsoft Dynamics 365 Business Central UK South, Hybrid/Remote 1 to 2 days in the office per month £70,000 - £85,000 plus excellent benefits As the Lead Manufacturing Consultant, you will manage and deliver Microsoft Dynamics 365 Business Central projects, provide expert guidance to clients in manufacturing operations, and mentor junior consultants. You will play a key role in ensuring successful implementations, client satisfaction, and the continuous improvement of our services. Key Responsibilities: Manage and deliver Microsoft Dynamics 365 Business Central implementation projects with a focus on manufacturing operations. Provide strategic direction and oversight to project teams, ensuring projects are completed on time, within scope, and budget. Collaborate with Solution Architects on larger projects and lead smaller projects independently. Serve as the primary point of contact for clients, understanding their manufacturing processes and recommending solutions using Business Central. Conduct workshops, training sessions, and demonstrations to educate clients on Business Central functionalities and best practices for manufacturing. Work closely with developers, business analysts, and project managers to ensure seamless project execution. Mentor and support junior consultants, fostering knowledge sharing and professional growth. Conduct thorough reviews of implemented solutions to ensure alignment with client requirements and industry best practices. Implement continuous improvement initiatives to enhance the efficiency and effectiveness of Business Central manufacturing implementations. Key Skills and Experience: Minimum of 5 years experience in Microsoft Dynamics 365 Business Central consulting and implementation. Strong knowledge or experience in manufacturing operations, production planning, and supply chain management. Broad experience across Business Central modules, including manufacturing, warehousing, and inventory management. Proven track record of successfully leading and delivering complex Business Central projects. Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders. Experience working on diverse manufacturing projects with opportunities for professional growth. Ability to lead initiatives and shape the way Business Central is implemented and used in manufacturing environments. Benefits: Competitive salary, generous leave (including your birthday off), pension from day 1, Critical Illness and Death in Service cover, EV Salary Sacrifice Scheme, Employee Assistance Programme, flu vaccinations, Microsoft certification training, and access to cutting-edge Microsoft tools in a digitally innovative workplace.
