We are a fast-growing B2B SaaS company providing an end-to-end cloud retail platform for specialist retail sectors including Cycle, Equestrian and Outdoor. With a strong UK customer base and an expanding presence in the US and other international markets, the business is entering its next phase of growth following recent investment. As part of this evolution, we are strengthening our marketing capability to build a scalable, commercially accountable go-to-market engine. We are now seeking a Head of Marketing to lead this transformation and develop a modern, high-performance SaaS marketing function. The Head of Marketing will take full ownership of the marketing function and build a predictable, scalable demand engine across the US, UK and other international markets. This is a hands on leadership role and is well suited to an ambitious Senior Marketer or current Head of Marketing. The successful candidate will work closely with Sales, Product and Customer Success, reporting to the Director. This role involves setting strategy, executing campaigns, strengthening operations, improving analytics and developing a small team. Key Responsibilities Demand Generation and Pipeline Growth Build and manage a full-funnel demand generation engine to support revenue targets. Lead acquisition activity across paid, organic, partner and industry channels. Run performance marketing programs, including testing, optimisation and attribution. Establish clear pipeline metrics, reporting, forecasting and CAC guardrails. Positioning, Messaging and Go To Market Refine ICPs for both UK, US and Australian segments. Work to cleanse the CRM data so we can identify ICP's in our database so we can target effectively. Develop clear, differentiated SaaS positioning and value propositions. Align messaging across Sales, Product and Customer Success, with a strong focus on ICP pain points and the value prop. Create and maintain campaigns and GTM programs grounded in customer insight. Marketing Operations and Analytics Improve CRM, automation and lifecycle management. Implement lead scoring, segmentation, nurture flows and lifecycle programs. Build dashboards and reporting to provide transparency on performance. Introduce effective processes, governance and marketing rhythms. Leadership and Team Development Lead, coach and develop the existing marketing team (currently two people). Provide clarity in roles, routines, expectations and workflows. Foster a culture of curiosity, learning, critical thinking and accountability. Identify future hiring needs and contribute to team shaping as the function scales. Cross-Functional Collaboration Partner with Sales to align MQL, SQL and opportunity definitions and improve pipeline flow. Support Product with market insight, release communications and launch frameworks. The successful candidate will be determined to build and maintain strong product knowledge both personally and within the marketing team. Support Customer Success with lifecycle communications and expansion initiatives. Work with the US team to adapt and execute international go-to-market strategies. Required Experience Successful experience in B2B SaaS marketing, with a clear understanding of what drove that success. Demonstrable experience contributing to or owning pipeline creation. Hands on experience in performance marketing and acquisition channels. Strong working knowledge of CRM, marketing automation and analytics. We use Microsoft Dynamics 365 CRM. Experience working closely with Sales teams and supporting revenue-generating motions. Experience managing or mentoring at least one direct report. Evidence of executing campaigns as well as setting strategy. Experience delivering digital marketing campaigns and engaging with social media to build brand presence, with the ability to coach and develop the team in this area. Experience supporting UK and US go to market approaches. We target SME's so experience working with volume opportunity generation desirable Experience in retail tech, e commerce platforms or similar sectors. Knowledge of subscription economics (CAC, LTV, NRR, pipeline velocity). Familiarity with StoryBrand or similar communication frameworks. Familiarity with Gap Selling or similar consultative but volume suitable sales technique. Curiosity: Proactively seeks insight and understands customer motivations. Critical Thinking: Makes evidence based decisions and challenges assumptions. Empathy: Understands stakeholders and customers, and leads with emotional intelligence. Problem Solving: Brings clarity and structure to complex challenges. Leadership: Provides direction, development and trust based management to the team. Creativity: Generates fresh approaches to campaigns, messaging and GTM activities. Deliberate Learning: Continuously develops marketing knowledge and capability. Business Acumen: Understands commercial drivers including CAC, LTV, churn and pipeline. Coachability: Adapts well to feedback and iterates for improvement. Success Measures (12-18 Months) Predictable and scalable pipeline contribution across UK and US markets. Clear, compelling and consistent SaaS positioning and messaging. Improved funnel efficiency and CAC performance. A confident, structured and well managed marketing team. Strong cross functional alignment with Sales, Product and Customer Success. Mature reporting and attribution models embedded into the business. A replicable playbook for ongoing marketing growth. What's in it for you? Full time position based in Manchester City Centre. Starting salary of £55,000, depending on experience. 31 days' holiday, including bank holidays and time off at Christmas. Private healthcare, including dental, optical, and mental health support. Support with daily stand ups, fortnightly one to ones, and annual reviews. Training investment and skill development opportunities. If this sounds like the role for you, we'd love to hear from you. Please send your CV and accompanying cover letter .
Jan 11, 2026
Full time
We are a fast-growing B2B SaaS company providing an end-to-end cloud retail platform for specialist retail sectors including Cycle, Equestrian and Outdoor. With a strong UK customer base and an expanding presence in the US and other international markets, the business is entering its next phase of growth following recent investment. As part of this evolution, we are strengthening our marketing capability to build a scalable, commercially accountable go-to-market engine. We are now seeking a Head of Marketing to lead this transformation and develop a modern, high-performance SaaS marketing function. The Head of Marketing will take full ownership of the marketing function and build a predictable, scalable demand engine across the US, UK and other international markets. This is a hands on leadership role and is well suited to an ambitious Senior Marketer or current Head of Marketing. The successful candidate will work closely with Sales, Product and Customer Success, reporting to the Director. This role involves setting strategy, executing campaigns, strengthening operations, improving analytics and developing a small team. Key Responsibilities Demand Generation and Pipeline Growth Build and manage a full-funnel demand generation engine to support revenue targets. Lead acquisition activity across paid, organic, partner and industry channels. Run performance marketing programs, including testing, optimisation and attribution. Establish clear pipeline metrics, reporting, forecasting and CAC guardrails. Positioning, Messaging and Go To Market Refine ICPs for both UK, US and Australian segments. Work to cleanse the CRM data so we can identify ICP's in our database so we can target effectively. Develop clear, differentiated SaaS positioning and value propositions. Align messaging across Sales, Product and Customer Success, with a strong focus on ICP pain points and the value prop. Create and maintain campaigns and GTM programs grounded in customer insight. Marketing Operations and Analytics Improve CRM, automation and lifecycle management. Implement lead scoring, segmentation, nurture flows and lifecycle programs. Build dashboards and reporting to provide transparency on performance. Introduce effective processes, governance and marketing rhythms. Leadership and Team Development Lead, coach and develop the existing marketing team (currently two people). Provide clarity in roles, routines, expectations and workflows. Foster a culture of curiosity, learning, critical thinking and accountability. Identify future hiring needs and contribute to team shaping as the function scales. Cross-Functional Collaboration Partner with Sales to align MQL, SQL and opportunity definitions and improve pipeline flow. Support Product with market insight, release communications and launch frameworks. The successful candidate will be determined to build and maintain strong product knowledge both personally and within the marketing team. Support Customer Success with lifecycle communications and expansion initiatives. Work with the US team to adapt and execute international go-to-market strategies. Required Experience Successful experience in B2B SaaS marketing, with a clear understanding of what drove that success. Demonstrable experience contributing to or owning pipeline creation. Hands on experience in performance marketing and acquisition channels. Strong working knowledge of CRM, marketing automation and analytics. We use Microsoft Dynamics 365 CRM. Experience working closely with Sales teams and supporting revenue-generating motions. Experience managing or mentoring at least one direct report. Evidence of executing campaigns as well as setting strategy. Experience delivering digital marketing campaigns and engaging with social media to build brand presence, with the ability to coach and develop the team in this area. Experience supporting UK and US go to market approaches. We target SME's so experience working with volume opportunity generation desirable Experience in retail tech, e commerce platforms or similar sectors. Knowledge of subscription economics (CAC, LTV, NRR, pipeline velocity). Familiarity with StoryBrand or similar communication frameworks. Familiarity with Gap Selling or similar consultative but volume suitable sales technique. Curiosity: Proactively seeks insight and understands customer motivations. Critical Thinking: Makes evidence based decisions and challenges assumptions. Empathy: Understands stakeholders and customers, and leads with emotional intelligence. Problem Solving: Brings clarity and structure to complex challenges. Leadership: Provides direction, development and trust based management to the team. Creativity: Generates fresh approaches to campaigns, messaging and GTM activities. Deliberate Learning: Continuously develops marketing knowledge and capability. Business Acumen: Understands commercial drivers including CAC, LTV, churn and pipeline. Coachability: Adapts well to feedback and iterates for improvement. Success Measures (12-18 Months) Predictable and scalable pipeline contribution across UK and US markets. Clear, compelling and consistent SaaS positioning and messaging. Improved funnel efficiency and CAC performance. A confident, structured and well managed marketing team. Strong cross functional alignment with Sales, Product and Customer Success. Mature reporting and attribution models embedded into the business. A replicable playbook for ongoing marketing growth. What's in it for you? Full time position based in Manchester City Centre. Starting salary of £55,000, depending on experience. 31 days' holiday, including bank holidays and time off at Christmas. Private healthcare, including dental, optical, and mental health support. Support with daily stand ups, fortnightly one to ones, and annual reviews. Training investment and skill development opportunities. If this sounds like the role for you, we'd love to hear from you. Please send your CV and accompanying cover letter .
Position: Senior Business Intelligence Analyst - Engagement Type: Full-time (35 hours a week), permanent Location: Office-based in London, with flexibility to work remotely Salary: £35,825 per annum plus excellent benefits Salary Band and Job Family: Band 2, Profession/Technical you'll start at an entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months. About the Employer This charity makes sure people living with MS are at the centre of everything they do. And it's this commitment that unites them across the UK. Their strategy is based on what people affected by MS have told the charity is important to them. It gives them a clear and determined focus. Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information. This charity's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference. About this job This year, the charity has embarked on a bold, strategic initiative to enhance their data capabilities. They are aiming to improve their data use, integration and analytics to increase engagement, maximise impact and drive forward their strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in their Technology, Strategy and Business Intelligence teams. To achieve this ambition, the organisation has developed a new technology infrastructure which they are calling "Sage". They are implementing new technology infrastructure this year (such as a new CRM system and suite of data tools - Microsoft Dynamics). You will be responsible for delivering advanced, accurate, and timely data segments and selections, and supporting data analysis for the charity's marketing, engagement, and fundraising initiatives. This role ensures that data-driven insights are readily available to inform decisions and enhance supporter engagement efforts. You will be supporting continuous improvement of data processes and collaborates with various teams to achieve the charity's strategy, providing mentorship and guidance and fostering a culture of data excellence. Closing date for applications : 9am - Friday 23 January 2026 How to apply: Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role. Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage. Equal Opportunities This employer particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. Disability Confident Employer Our client is a Disability Confident Employer and they're committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both their recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact them to discuss. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. More about their employee benefits: They have a wide range of employee benefits including (but not limited to): Encouraging work life balance 39 days paid annual leave (including bank holidays), pro-rata for part-time More annual leave entitlement, based on length of employment Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them) Flexible working options Caring for you and your family Generous sick pay entitlement More sick pay entitlement, based on length of employment Opportunity to buy and sell annual leave in each calendar year Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis Enhanced leave for new parents Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year) 10 days paid disability leave a year, pro-rata for part-time 10 days paid carers' leave a year, pro-rata for part-time Cycle to work scheme Death in service scheme New family-friendly benefits, including paid leave: in the event of miscarriage or still birth to support fertility treatments for antenatal appointments for both parents Thinking about your finances Enhanced salary sacrifice pension scheme Discounted season ticket loan and interest-free emergency loans Give as you earn to support other charities of your choice before tax New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager Yearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how this organisation internally operates (including surveys, and focus and committee groups) Active and supportive internal employee networking groups for collaboration and peer support 2 days paid leave a year for volunteering for the charity's activities during normal working hours (such as fundraising events, or campaigning in the local community) 2 days paid leave a year for volunteering with other charities during normal working hours Safeguarding This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with. This is regardless of: Gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment. They recognise their particular responsibility to make sure vulnerable adults and children are protected. They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds. Your right to work in the UK You must have the right to work in the UK to work in paid employment with this organisation. You'll need to share documents showing you're eligible to work in the UK if they offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. They currently don't have a Sponsor Licence agreement with the Home Office and aren't able to support you with your visa applications. No agencies please.
Jan 09, 2026
Full time
Position: Senior Business Intelligence Analyst - Engagement Type: Full-time (35 hours a week), permanent Location: Office-based in London, with flexibility to work remotely Salary: £35,825 per annum plus excellent benefits Salary Band and Job Family: Band 2, Profession/Technical you'll start at an entry point salary of £35,825 per annum, increasing to £38,065 after 6 months service and satisfactory performance and to £40,304 after a further 6 months. About the Employer This charity makes sure people living with MS are at the centre of everything they do. And it's this commitment that unites them across the UK. Their strategy is based on what people affected by MS have told the charity is important to them. It gives them a clear and determined focus. Their work is based on the hopes and aspirations of the MS community. Together they campaign at all levels, fund ground-breaking research and provide award winning support and information. This charity's people are their greatest asset and the key to their success. They offer a vibrant, progressive working environment where you'll be able to make a difference. About this job This year, the charity has embarked on a bold, strategic initiative to enhance their data capabilities. They are aiming to improve their data use, integration and analytics to increase engagement, maximise impact and drive forward their strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in their Technology, Strategy and Business Intelligence teams. To achieve this ambition, the organisation has developed a new technology infrastructure which they are calling "Sage". They are implementing new technology infrastructure this year (such as a new CRM system and suite of data tools - Microsoft Dynamics). You will be responsible for delivering advanced, accurate, and timely data segments and selections, and supporting data analysis for the charity's marketing, engagement, and fundraising initiatives. This role ensures that data-driven insights are readily available to inform decisions and enhance supporter engagement efforts. You will be supporting continuous improvement of data processes and collaborates with various teams to achieve the charity's strategy, providing mentorship and guidance and fostering a culture of data excellence. Closing date for applications : 9am - Friday 23 January 2026 How to apply: Please click 'Apply' and follow the job board process. You will receive an email from CHM Recruit containing further information on how to apply for the role. Please note that although you may be asked by the job board to upload a CV, you are not applying at this stage. Equal Opportunities This employer particularly welcome applications from people with disabilities and or from ethnic minority backgrounds. Disability Confident Employer Our client is a Disability Confident Employer and they're committed to promoting equality and diversity. You can ask for reasonable adjustments as part of both their recruitment and new starter on-boarding processes. If you need any help or adjustments to apply for this role, please contact them to discuss. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format. More about their employee benefits: They have a wide range of employee benefits including (but not limited to): Encouraging work life balance 39 days paid annual leave (including bank holidays), pro-rata for part-time More annual leave entitlement, based on length of employment Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and them) Flexible working options Caring for you and your family Generous sick pay entitlement More sick pay entitlement, based on length of employment Opportunity to buy and sell annual leave in each calendar year Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis Enhanced leave for new parents Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year) 10 days paid disability leave a year, pro-rata for part-time 10 days paid carers' leave a year, pro-rata for part-time Cycle to work scheme Death in service scheme New family-friendly benefits, including paid leave: in the event of miscarriage or still birth to support fertility treatments for antenatal appointments for both parents Thinking about your finances Enhanced salary sacrifice pension scheme Discounted season ticket loan and interest-free emergency loans Give as you earn to support other charities of your choice before tax New employee portal including lifestyle savings vouchers and personal wellbeing Enriching your life at work Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager Yearly internal apprenticeship opportunities New, modern offices that embrace working together both in-person and remotely Various opportunities to influence how this organisation internally operates (including surveys, and focus and committee groups) Active and supportive internal employee networking groups for collaboration and peer support 2 days paid leave a year for volunteering for the charity's activities during normal working hours (such as fundraising events, or campaigning in the local community) 2 days paid leave a year for volunteering with other charities during normal working hours Safeguarding This employer is committed to safeguarding and promoting the welfare of everyone who uses their services and they come into contact with. This is regardless of: Gender, race, disability, sexual orientation, religion or belief, pregnancy, gender reassignment. They recognise their particular responsibility to make sure vulnerable adults and children are protected. They have measures in place to protect everyone they come into contact with from abuse and maltreatment of all kinds. Your right to work in the UK You must have the right to work in the UK to work in paid employment with this organisation. You'll need to share documents showing you're eligible to work in the UK if they offer you employment. You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. They currently don't have a Sponsor Licence agreement with the Home Office and aren't able to support you with your visa applications. No agencies please.
IT Operations Specialist- Applications Glasgow, Hybrid £40,000- £45,000 per annum plus benefits We are seeking an experienced and detail-oriented IT Operations Specialist to join the IT team at Caledonian Sleeper. ABOUT CALEDONIAN SLEEPER Caledonian Sleeper is an iconic overnight rail journey connecting Scotland with London, operating nightly (except Saturdays), serving major cities and rural destinations. Established in the late 19th century, Caledonian Sleeper has a long-standing reputation for comfort, hospitality, and delivering a unique travel experience across the UK's scenic routes. The service operates primarily overnight, allowing passengers to sleep comfortably on specially designed sleeper trains, arriving refreshed at their destination. At Caledonian Sleeper, our core values of Togetherness, Respect, Integrity and Passion underpin everything we do. We believe that fostering a collaborative, respectful and passionate approach is essential to delivering an exceptional guest experience. We are committed to building a diverse and inclusive organisation that reflects the communities we serve. THE ROLE The IT Operations Specialist - Applications will oversee and optimise our IT systems with a primary focus on Microsoft Power Platform, Dynamics 365 Finance and Operations and CRM systems, and Azure data solutions. The ideal candidate will work with our managed service provider to ensure the smooth operation, maintenance, and enhancement of these platforms, enabling the organisation to drive business efficiency and data-driven decisions. Reporting directly to the Head of IT, the IT Operations specialist will work as part of a small well-rounded team supporting the business. This role will also work with our Managed Service Provider to support the organisations applications and data estate. The role will require the development of key stakeholder relationships with both internal colleagues and external suppliers. KEY RESPONSIBILITIES Power Platform Management Develop, deploy, maintain and support applications and workflows within Microsoft Power Platform (Power Apps, Power Automate, and Power BI). Monitor and troubleshoot Power Platform solutions to ensure optimal performance. Provide technical support and training for end-users. Escalating to the MSP when required Ensure data integrity and security across the Environments. Dynamics 365 System Administer users and work with the MSP to support the company's Dynamics CRM/ERP system. Work with the business to scope, develop and deploy improvements, efficiencies and new developments working with the MSP or third party on large developments. Ensure data integrity and security within the Dynamics 365 estate. Support in the creation of reports and dashboards. Azure Data Factory and SQL support Support the organisation's Azure SQL database with optimisation and work with third party service provider to deliver automation of data consolidation. Collaborate with stakeholders and support them in creating their data solutions accessing data from APIs, SQL, the Dataverse and other locations as required. Support the business teams with Azure data factory use setting up and configuring pipelines and activities. Ensure data accuracy, consistency, and security across systems. Recommend new technology or approaches to improve processes. IT Operations and Support Monitor and maintain the overall application estate and work with the third-party supplier to ensure uptime and reliability. Identify and resolve system issues in a timely manner. Collaborate with cross-functional teams to implement IT projects and initiatives. Document processes, system changes, and technical troubleshooting procedures. Provide data security advice to the organisation for IT applications, PowerApps or integrations to existing systems. KEY REQUIREMENTS: Education and Experience Bachelor's degree in information technology, Computer Science, or related field or equivalent experience. 5+ years of experience in IT Operations, including CRM administration, Database administration, PowerApps development or similar role. Technical Skills Strong knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power BI and Centre of Excellence kit). Highly proficient with Dynamics 366 User administration and configuration. Strong knowledge of data warehousing principles, ETL processes, and SQL. Experience with integration tools (e.g., Azure Data Factory, SSIS). Excellent troubleshooting, problem-solving, and communication skills. Experience with scripting languages (e.g., Python, PowerShell). Good knowledge of cloud platforms like Azure or AWS. Understanding of ITIL practices and principles. Desirable Qualifications Certifications in Microsoft Power Platform, Dynamics 365. Key Attributes Analytical mindset with a strong attention to detail. Ability to manage multiple priorities and meet deadlines. Collaborative team player with a proactive approach to problem-solving. WHAT WE OFFER 25 days annual leave (plus public holidays) Free travel on Scotrail for you and eligible family members Free travel on Caledonian Sleeper for you and eligible family members Significant discount on other UK rail travel for you and eligible family members Allocation of "friends and family" tickets for travel on Caledonian Sleeper HAPI Benefits membership offering discounts at selected retailers, hospitality venues and gyms etc. We look forward to reviewing your application no later than Wednesday 8th October 2025. Caledonian Sleeper Limited is committed to building a diverse and inclusive organisation that supports the needs of all and matches the diverse profile of our guests. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from all if you feel you match the skill requirements of the role.
Jan 01, 2026
Full time
IT Operations Specialist- Applications Glasgow, Hybrid £40,000- £45,000 per annum plus benefits We are seeking an experienced and detail-oriented IT Operations Specialist to join the IT team at Caledonian Sleeper. ABOUT CALEDONIAN SLEEPER Caledonian Sleeper is an iconic overnight rail journey connecting Scotland with London, operating nightly (except Saturdays), serving major cities and rural destinations. Established in the late 19th century, Caledonian Sleeper has a long-standing reputation for comfort, hospitality, and delivering a unique travel experience across the UK's scenic routes. The service operates primarily overnight, allowing passengers to sleep comfortably on specially designed sleeper trains, arriving refreshed at their destination. At Caledonian Sleeper, our core values of Togetherness, Respect, Integrity and Passion underpin everything we do. We believe that fostering a collaborative, respectful and passionate approach is essential to delivering an exceptional guest experience. We are committed to building a diverse and inclusive organisation that reflects the communities we serve. THE ROLE The IT Operations Specialist - Applications will oversee and optimise our IT systems with a primary focus on Microsoft Power Platform, Dynamics 365 Finance and Operations and CRM systems, and Azure data solutions. The ideal candidate will work with our managed service provider to ensure the smooth operation, maintenance, and enhancement of these platforms, enabling the organisation to drive business efficiency and data-driven decisions. Reporting directly to the Head of IT, the IT Operations specialist will work as part of a small well-rounded team supporting the business. This role will also work with our Managed Service Provider to support the organisations applications and data estate. The role will require the development of key stakeholder relationships with both internal colleagues and external suppliers. KEY RESPONSIBILITIES Power Platform Management Develop, deploy, maintain and support applications and workflows within Microsoft Power Platform (Power Apps, Power Automate, and Power BI). Monitor and troubleshoot Power Platform solutions to ensure optimal performance. Provide technical support and training for end-users. Escalating to the MSP when required Ensure data integrity and security across the Environments. Dynamics 365 System Administer users and work with the MSP to support the company's Dynamics CRM/ERP system. Work with the business to scope, develop and deploy improvements, efficiencies and new developments working with the MSP or third party on large developments. Ensure data integrity and security within the Dynamics 365 estate. Support in the creation of reports and dashboards. Azure Data Factory and SQL support Support the organisation's Azure SQL database with optimisation and work with third party service provider to deliver automation of data consolidation. Collaborate with stakeholders and support them in creating their data solutions accessing data from APIs, SQL, the Dataverse and other locations as required. Support the business teams with Azure data factory use setting up and configuring pipelines and activities. Ensure data accuracy, consistency, and security across systems. Recommend new technology or approaches to improve processes. IT Operations and Support Monitor and maintain the overall application estate and work with the third-party supplier to ensure uptime and reliability. Identify and resolve system issues in a timely manner. Collaborate with cross-functional teams to implement IT projects and initiatives. Document processes, system changes, and technical troubleshooting procedures. Provide data security advice to the organisation for IT applications, PowerApps or integrations to existing systems. KEY REQUIREMENTS: Education and Experience Bachelor's degree in information technology, Computer Science, or related field or equivalent experience. 5+ years of experience in IT Operations, including CRM administration, Database administration, PowerApps development or similar role. Technical Skills Strong knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power BI and Centre of Excellence kit). Highly proficient with Dynamics 366 User administration and configuration. Strong knowledge of data warehousing principles, ETL processes, and SQL. Experience with integration tools (e.g., Azure Data Factory, SSIS). Excellent troubleshooting, problem-solving, and communication skills. Experience with scripting languages (e.g., Python, PowerShell). Good knowledge of cloud platforms like Azure or AWS. Understanding of ITIL practices and principles. Desirable Qualifications Certifications in Microsoft Power Platform, Dynamics 365. Key Attributes Analytical mindset with a strong attention to detail. Ability to manage multiple priorities and meet deadlines. Collaborative team player with a proactive approach to problem-solving. WHAT WE OFFER 25 days annual leave (plus public holidays) Free travel on Scotrail for you and eligible family members Free travel on Caledonian Sleeper for you and eligible family members Significant discount on other UK rail travel for you and eligible family members Allocation of "friends and family" tickets for travel on Caledonian Sleeper HAPI Benefits membership offering discounts at selected retailers, hospitality venues and gyms etc. We look forward to reviewing your application no later than Wednesday 8th October 2025. Caledonian Sleeper Limited is committed to building a diverse and inclusive organisation that supports the needs of all and matches the diverse profile of our guests. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from all if you feel you match the skill requirements of the role.
D365 CRM Business Applications Development Manager D365 CRMBusiness Applications Development Manager - London - £75k Role Summary: We're looking for a CRM Product Lead to take full ownership of our Microsoft Dynamics CRM platform, driving adoption, enabling users, and aligning the system to real business needs across our fast paced, professional services group. Responsibilities: Drive Adoption & User Engagement Ensure high CRM engagement across sales, delivery, finance, and leadership teams Lead onboarding, upskilling and ongoing training-tailored by role and function Embed a continuous feedback loop to iterate the CRM around user needs Own the Product Roadmap Act as Product Owner for Dynamics: gather requirements, manage backlog, and lead the roadmap Scope and spec features based on real user workflows and pain points Liaise with internal developers and third party tech partners to ensure quality delivery Optimise System Performance & Integration Oversee system performance, data integrity, and integration with tools like ATS and finance systems Establish CRM best practices, usage standards, and documentation across the group Engage Senior Stakeholders Align CRM functionality with business objectives across Sales, Finance, Delivery and C Suite Experience: Extensive experience implementing and scaling Microsoft Dynamics in a professional services environment Strong track record driving behavioural change and tech adoption in complex stakeholder environments Deep knowledge of how leadership, consulting, or talent businesses operate A hands on, floor walking approach-you're as comfortable with end users as you are with execs Technical & Strategic Acumen Confident translating business processes into CRM specs and delivering through Agile teams Skilled at stakeholder engagement, governance, and change enablement Comfortable engaging with commercial and financial metrics to drive decision making Salary: £75k base salary benefits Location: Hybrid - typically 4 days on site during probation. Office is based in London How to Apply Please reply as soon as possible with your CV to be considered for this position. You can also reach out directly via or call . Pearson Carter is the Global Leader in Microsoft Technology Recruitment with specialist roles across the globe - . "Dynamics CRM" OR "MS CRM" OR "CRM Dynamics" OR "DCRM" OR "Microsoft CRM" OR "Dynamics 365" OR "D365" OR "365 CE" OR "Microsoft Customer Engagement" OR "Dynamics Customer Engagement" OR "365 Sales" OR "365 Marketing" OR "365 Field Services"
Jan 01, 2026
Full time
D365 CRM Business Applications Development Manager D365 CRMBusiness Applications Development Manager - London - £75k Role Summary: We're looking for a CRM Product Lead to take full ownership of our Microsoft Dynamics CRM platform, driving adoption, enabling users, and aligning the system to real business needs across our fast paced, professional services group. Responsibilities: Drive Adoption & User Engagement Ensure high CRM engagement across sales, delivery, finance, and leadership teams Lead onboarding, upskilling and ongoing training-tailored by role and function Embed a continuous feedback loop to iterate the CRM around user needs Own the Product Roadmap Act as Product Owner for Dynamics: gather requirements, manage backlog, and lead the roadmap Scope and spec features based on real user workflows and pain points Liaise with internal developers and third party tech partners to ensure quality delivery Optimise System Performance & Integration Oversee system performance, data integrity, and integration with tools like ATS and finance systems Establish CRM best practices, usage standards, and documentation across the group Engage Senior Stakeholders Align CRM functionality with business objectives across Sales, Finance, Delivery and C Suite Experience: Extensive experience implementing and scaling Microsoft Dynamics in a professional services environment Strong track record driving behavioural change and tech adoption in complex stakeholder environments Deep knowledge of how leadership, consulting, or talent businesses operate A hands on, floor walking approach-you're as comfortable with end users as you are with execs Technical & Strategic Acumen Confident translating business processes into CRM specs and delivering through Agile teams Skilled at stakeholder engagement, governance, and change enablement Comfortable engaging with commercial and financial metrics to drive decision making Salary: £75k base salary benefits Location: Hybrid - typically 4 days on site during probation. Office is based in London How to Apply Please reply as soon as possible with your CV to be considered for this position. You can also reach out directly via or call . Pearson Carter is the Global Leader in Microsoft Technology Recruitment with specialist roles across the globe - . "Dynamics CRM" OR "MS CRM" OR "CRM Dynamics" OR "DCRM" OR "Microsoft CRM" OR "Dynamics 365" OR "D365" OR "365 CE" OR "Microsoft Customer Engagement" OR "Dynamics Customer Engagement" OR "365 Sales" OR "365 Marketing" OR "365 Field Services"
Business Central Sales Specialist Are you passionate about sales and excited by the idea of shaping your own role, building processes from the ground up, and making your mark? We're on the lookout for a Business Central Sales Specialist who knows Microsoft Dynamics 365 Business Central inside and out and can prove its value to clients with clarity, confidence, and flair. This is more than a sales role. It's an opportunity to make a real impact, shaping digital transformation journeys for clients with one of the most powerful ERP tools out there. You'll join a fast-paced, values-led team where energy, creativity, and curiosity are celebrated daily. What You'll Be Doing Selling what you know: Leverage your solid experience with Microsoft Dynamics 365 Business Central to drive new business. Pitch, present, and demo the product in a way that speaks directly to client needs. Showcasing Business Central's potential: Deliver engaging, tailored demos that clearly communicate how BC solves real-world challenges. Guiding the sales journey: Work consultatively with prospects to understand requirements, develop tailored solutions, and move deals forward with professionalism and enthusiasm. Creating standout pre-sales content: Collaborate with marketing to build demo videos, success stories, whitepapers, and sales collateral. Championing digital engagement: Use CRM and analytics tools to track client interactions and uncover insights. Keeping sharp: Stay up to date with new features, industry trends, and competitors. Driving growth: Spot new opportunities, contribute to go-to-market strategy, and help shorten sales cycles. Representing the brand: Be the face at events, webinars, and conferences, showcasing Business Central expertise. What Makes You a Great Fit Proven experience selling Business Central. Confident in a demo environment. Technically capable with configurations and customisations. Excellent communicator who translates technical features into business benefits. Client-first mindset and relationship-building skills. Self-starter with commercial awareness. Curious about AI and Copilot and eager to articulate its value. What's on Offer Career growth with training and monthly learning days. Supportive environment with great benefits like unlimited unpaid leave and healthcare. Vibrant office perks and regular socials.
Jan 01, 2026
Full time
Business Central Sales Specialist Are you passionate about sales and excited by the idea of shaping your own role, building processes from the ground up, and making your mark? We're on the lookout for a Business Central Sales Specialist who knows Microsoft Dynamics 365 Business Central inside and out and can prove its value to clients with clarity, confidence, and flair. This is more than a sales role. It's an opportunity to make a real impact, shaping digital transformation journeys for clients with one of the most powerful ERP tools out there. You'll join a fast-paced, values-led team where energy, creativity, and curiosity are celebrated daily. What You'll Be Doing Selling what you know: Leverage your solid experience with Microsoft Dynamics 365 Business Central to drive new business. Pitch, present, and demo the product in a way that speaks directly to client needs. Showcasing Business Central's potential: Deliver engaging, tailored demos that clearly communicate how BC solves real-world challenges. Guiding the sales journey: Work consultatively with prospects to understand requirements, develop tailored solutions, and move deals forward with professionalism and enthusiasm. Creating standout pre-sales content: Collaborate with marketing to build demo videos, success stories, whitepapers, and sales collateral. Championing digital engagement: Use CRM and analytics tools to track client interactions and uncover insights. Keeping sharp: Stay up to date with new features, industry trends, and competitors. Driving growth: Spot new opportunities, contribute to go-to-market strategy, and help shorten sales cycles. Representing the brand: Be the face at events, webinars, and conferences, showcasing Business Central expertise. What Makes You a Great Fit Proven experience selling Business Central. Confident in a demo environment. Technically capable with configurations and customisations. Excellent communicator who translates technical features into business benefits. Client-first mindset and relationship-building skills. Self-starter with commercial awareness. Curious about AI and Copilot and eager to articulate its value. What's on Offer Career growth with training and monthly learning days. Supportive environment with great benefits like unlimited unpaid leave and healthcare. Vibrant office perks and regular socials.
