The Role This role will be based in Information Technology Services (ITS), we are a customer-focused department servicing the Information Technology needs of Aberystwyth University. You will be required to demonstrate an excellent knowledge of Dynamics 365, Power Apps, Microsoft Fabric, Azzure Data Factory, Integrations, API's, Oracle Technologies and SQL. The CRM Developer / Integration Specialist will report to the Head of IT Applications and Development. They will be responsible for the development and support of function required to meet the needs for a Marketing focused Dynamics 365 CRM. They will be responsible for AU Dynamics 365 Environments, Power Platform development (Power Apps Portals, Model-Driven / Canvas Applications), Microsoft Dataverse, CRM forms, Azure Logic apps and Power Automate. The role will also entail managing the integrations across the range of university in-house developed applications including the Admission System (APEX Oracle), Clearing Application (APEX Oracle) and Gecko Event management. Integrations will be between the University's systems, and third party provided software both hosted on premise and cloud based. In this role, you will be required to line manage, support and train the Project Support Officer and a System Analyst / Developer currently working on the University CRM implementation, integrations and supporting applications. Based on your knowledge and expertise, you will create detailed specifications and with the support of your team to build the development solutions that most effectively meet the marketing CRM requirements of the university. You will be a creative, innovative thinker with outstanding problem-solving skills, able to learn quickly and adapt to new challenges. With a keen interest in new and emerging technologies, you are passionate about innovation and excited by the idea of bringing these within our mainstream usage. Your excellent written and oral communication enables you to present ideas clearly and effectively to colleagues, senior management and project partners. To make an informal enquiry, please contact Iola Hagen, Head of IT Applications and Development . Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 - 8 weeks of the closing date. What you'll do This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties. Informal training will be provided through working with existing members of the Development team and using systems manuals and online training materials. CRM Development and Integration Liaise with users in Global Marketing and Recruitment (GMSR) to understand their specific requirements and work with them to design appropriate CRM and data integration solutions. Work within the AU Dynamics 365 Environments, Solutions, Journeys and Integrations. Work with and train the team to use Power Platform development (Power Apps Portals, Model-Driven/Canvas Applications), Microsoft Dataverse, Power Automate SharePoint. Work with and train other systems developers to agree data structures and user interfaces. Develop, test, document and support form integrations providing controlled data query and data input functionality. Knowledge of performing data integrations with Oracle technologies. Awareness of the bilingual nature for creating data input forms and reports. Develop additional web functionality using Oracle APEX. Develop, test, document, and support data processing functions to assist in maintaining accurate and reliable data in the CRM system and to support the exchange of such data between the CRM and other associated systems. Develop data migration strategies and support the transition to new systems. Responsible for taking forward new initiatives and ensuring best practice. Line management of the Project Support Officer and a System Analyst / Developer. Define the work required, set objectives, organise, and delegate work to reports according to their skills and abilities. Coordinate delivery of own and reports' work with other teams across the University. To ensure that all reports take part in the Effective Contribution Scheme (ECS) processes with clear objectives and smart targets for all team members. Engage all reports in the planning and delivery of work, ensuring a positive, flexible, and productive environment. Staff Management Technology Leadership To keep up to date with developments around the University's core business software to identify potential risks and opportunities relating to business practices and where appropriate make recommendations for future adoption of new systems. To foster excellent working relationships with staff in Faculties, academic and service departments at all levels to ensure Information Technology Services is providing well-supported technology that meets the needs of the business. To support and input into business cases for new digital initiatives for university committees and Executive team. Participate in the development and implementation of annual operational plans for the team. Write and deliver presentations, briefings or workshop sessions to staff, students or external bodies, taking account of the knowledge base of the participants and the complexity of the subject matter. Assist in developing training materials and delivering user training to support these systems. Liaise with external suppliers such as Gecko Engage and external consultants. To develop wide-ranging and specialist understanding of the theory and practice associated with the role and to keep this current. Project Delivery Ensure that projects and reports are delivered in line with Agile methodology. Ensure that the work and applications under their responsibility are delivering value through close alignment to business goals, frequent delivery, empowering staff, and close collaboration with the customer. To ensure effective project management is in place for all their and their reports' initiatives, working with external suppliers, stakeholders, students, and staff across the University to ensure projects are delivered on time, to budget, and meet the University's requirements. To establish and ensure that all their IT application development projects are delivered to the required standards.
Apr 03, 2026
Full time
The Role This role will be based in Information Technology Services (ITS), we are a customer-focused department servicing the Information Technology needs of Aberystwyth University. You will be required to demonstrate an excellent knowledge of Dynamics 365, Power Apps, Microsoft Fabric, Azzure Data Factory, Integrations, API's, Oracle Technologies and SQL. The CRM Developer / Integration Specialist will report to the Head of IT Applications and Development. They will be responsible for the development and support of function required to meet the needs for a Marketing focused Dynamics 365 CRM. They will be responsible for AU Dynamics 365 Environments, Power Platform development (Power Apps Portals, Model-Driven / Canvas Applications), Microsoft Dataverse, CRM forms, Azure Logic apps and Power Automate. The role will also entail managing the integrations across the range of university in-house developed applications including the Admission System (APEX Oracle), Clearing Application (APEX Oracle) and Gecko Event management. Integrations will be between the University's systems, and third party provided software both hosted on premise and cloud based. In this role, you will be required to line manage, support and train the Project Support Officer and a System Analyst / Developer currently working on the University CRM implementation, integrations and supporting applications. Based on your knowledge and expertise, you will create detailed specifications and with the support of your team to build the development solutions that most effectively meet the marketing CRM requirements of the university. You will be a creative, innovative thinker with outstanding problem-solving skills, able to learn quickly and adapt to new challenges. With a keen interest in new and emerging technologies, you are passionate about innovation and excited by the idea of bringing these within our mainstream usage. Your excellent written and oral communication enables you to present ideas clearly and effectively to colleagues, senior management and project partners. To make an informal enquiry, please contact Iola Hagen, Head of IT Applications and Development . Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 - 8 weeks of the closing date. What you'll do This job description is subject to review and amendment in the light of the changing needs of the University, to provide appropriate development opportunities and/or the addition of any other reasonable duties. Informal training will be provided through working with existing members of the Development team and using systems manuals and online training materials. CRM Development and Integration Liaise with users in Global Marketing and Recruitment (GMSR) to understand their specific requirements and work with them to design appropriate CRM and data integration solutions. Work within the AU Dynamics 365 Environments, Solutions, Journeys and Integrations. Work with and train the team to use Power Platform development (Power Apps Portals, Model-Driven/Canvas Applications), Microsoft Dataverse, Power Automate SharePoint. Work with and train other systems developers to agree data structures and user interfaces. Develop, test, document and support form integrations providing controlled data query and data input functionality. Knowledge of performing data integrations with Oracle technologies. Awareness of the bilingual nature for creating data input forms and reports. Develop additional web functionality using Oracle APEX. Develop, test, document, and support data processing functions to assist in maintaining accurate and reliable data in the CRM system and to support the exchange of such data between the CRM and other associated systems. Develop data migration strategies and support the transition to new systems. Responsible for taking forward new initiatives and ensuring best practice. Line management of the Project Support Officer and a System Analyst / Developer. Define the work required, set objectives, organise, and delegate work to reports according to their skills and abilities. Coordinate delivery of own and reports' work with other teams across the University. To ensure that all reports take part in the Effective Contribution Scheme (ECS) processes with clear objectives and smart targets for all team members. Engage all reports in the planning and delivery of work, ensuring a positive, flexible, and productive environment. Staff Management Technology Leadership To keep up to date with developments around the University's core business software to identify potential risks and opportunities relating to business practices and where appropriate make recommendations for future adoption of new systems. To foster excellent working relationships with staff in Faculties, academic and service departments at all levels to ensure Information Technology Services is providing well-supported technology that meets the needs of the business. To support and input into business cases for new digital initiatives for university committees and Executive team. Participate in the development and implementation of annual operational plans for the team. Write and deliver presentations, briefings or workshop sessions to staff, students or external bodies, taking account of the knowledge base of the participants and the complexity of the subject matter. Assist in developing training materials and delivering user training to support these systems. Liaise with external suppliers such as Gecko Engage and external consultants. To develop wide-ranging and specialist understanding of the theory and practice associated with the role and to keep this current. Project Delivery Ensure that projects and reports are delivered in line with Agile methodology. Ensure that the work and applications under their responsibility are delivering value through close alignment to business goals, frequent delivery, empowering staff, and close collaboration with the customer. To ensure effective project management is in place for all their and their reports' initiatives, working with external suppliers, stakeholders, students, and staff across the University to ensure projects are delivered on time, to budget, and meet the University's requirements. To establish and ensure that all their IT application development projects are delivered to the required standards.
Senior Conversion and Recruitment Officer Department: International Recruitment Location: Joseph Priestley Building Salary: £35,331 to £39,002 per annum Post Type: Full Time, Permanent Release Date: 06 March 2026 Closing Date: 23.59 hours BST on Sunday 05 April 2026 Reference: M126009 BCU is a diverse and inclusive learning community of over 30,000 students from more than 100 countries. We are committed to providing a transformational educational experience, supporting world class research and fostering a collaborative and supportive working environment. Role Summary We are seeking an experienced and highly motivated International Conversion and Recruitment Officer to support the delivery of Birmingham City University's international recruitment and conversion strategy. This is an important operational role within the Marketing, Recruitment and Communications (MRC) Directorate. Reporting to the International Conversion Manager, you will support the delivery of targeted recruitment, marketing and conversion activity across international markets. You will play a key role in developing engaging content and personalised communications that enhance the applicant journey, using data and insight to inform decision making and improve conversion outcomes. Working collaboratively with colleagues across MRC and wider University teams, including specialist UK based and overseas colleagues, you will help shape how BCU attracts, supports and welcomes students from around the world. The role includes international travel and occasional weekend working. Key Responsibilities and Qualifications Deliver targeted regional and global conversion campaigns across email, telephone, WhatsApp, webinars and digital platforms to improve applicant engagement and enrolment outcomes. Support operational conversion activity across all stages of the recruitment funnel (enquiry through to enrolment), ensuring timely, personalised and proactive communication. Act as a key point of contact for prospective students and education agents, providing clear and accurate advice on admissions processes, CAS issuance, visa requirements and enrolment procedures, escalating complex cases where appropriate. Assist in planning and delivering virtual and programme specific conversion activities in collaboration with academic teams, ensuring measurable impact and effective follow up. Contribute to the development and distribution of tailored, market specific messaging and digital content in partnership with Marketing, Recruitment and Communications colleagues. Record and manage applicant interactions accurately within CRM systems, supporting data integrity, campaign tracking and performance reporting. Work closely with Admissions, UKVI/CAS, Enquiries and International Recruitment colleagues to ensure a seamless, compliant and student focused recruitment journey. Maintain awareness of key international markets and applicant behaviours, supporting recruitment events and identifying opportunities to enhance engagement and conversion performance. Educated to degree level and/or holding a relevant professional qualification. Experience of international student recruitment within the higher education sector. Good knowledge of marketing, customer relationship management, customer service or a related discipline. Experience of developing, delivering and evaluating multi channel segmented CRM nurture and conversion campaigns. Strong working knowledge of CRM systems and marketing automation platforms (preferably Microsoft Dynamics), data capture tools and analytics. Understanding of the international recruitment journey and student application lifecycle. Excellent written and verbal communication skills, with the ability to explain complex processes clearly to different audiences. Strong analytical skills with the ability to interpret data and use insight to inform activity. Knowledge of UK data protection regulations and their application to CRM data management. Experience of building and maintaining effective working relationships and professional networks. Experience working with overseas recruitment teams and education agents. Experience supporting virtual events, webinars or digital engagement activity. Experience of using AI tools or automation to enhance applicant engagement and operational efficiency. For an informal discussion about the role, please contact Yusuff Kaffo, Associate Director International Recruitment, at . Further Information If you want to be part of a team shaping the future of international recruitment at BCU, we'd love to hear from you. The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly. Please note that this post may be eligible for sponsorship under the Skilled Worker visa route if your individual circumstances enable this in accordance with the Skilled Worker visa rules. For more information on how the Skilled Worker visa rules may apply to you please visit: Equality, Diversity & Inclusion We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.
Apr 01, 2026
Full time
Senior Conversion and Recruitment Officer Department: International Recruitment Location: Joseph Priestley Building Salary: £35,331 to £39,002 per annum Post Type: Full Time, Permanent Release Date: 06 March 2026 Closing Date: 23.59 hours BST on Sunday 05 April 2026 Reference: M126009 BCU is a diverse and inclusive learning community of over 30,000 students from more than 100 countries. We are committed to providing a transformational educational experience, supporting world class research and fostering a collaborative and supportive working environment. Role Summary We are seeking an experienced and highly motivated International Conversion and Recruitment Officer to support the delivery of Birmingham City University's international recruitment and conversion strategy. This is an important operational role within the Marketing, Recruitment and Communications (MRC) Directorate. Reporting to the International Conversion Manager, you will support the delivery of targeted recruitment, marketing and conversion activity across international markets. You will play a key role in developing engaging content and personalised communications that enhance the applicant journey, using data and insight to inform decision making and improve conversion outcomes. Working collaboratively with colleagues across MRC and wider University teams, including specialist UK based and overseas colleagues, you will help shape how BCU attracts, supports and welcomes students from around the world. The role includes international travel and occasional weekend working. Key Responsibilities and Qualifications Deliver targeted regional and global conversion campaigns across email, telephone, WhatsApp, webinars and digital platforms to improve applicant engagement and enrolment outcomes. Support operational conversion activity across all stages of the recruitment funnel (enquiry through to enrolment), ensuring timely, personalised and proactive communication. Act as a key point of contact for prospective students and education agents, providing clear and accurate advice on admissions processes, CAS issuance, visa requirements and enrolment procedures, escalating complex cases where appropriate. Assist in planning and delivering virtual and programme specific conversion activities in collaboration with academic teams, ensuring measurable impact and effective follow up. Contribute to the development and distribution of tailored, market specific messaging and digital content in partnership with Marketing, Recruitment and Communications colleagues. Record and manage applicant interactions accurately within CRM systems, supporting data integrity, campaign tracking and performance reporting. Work closely with Admissions, UKVI/CAS, Enquiries and International Recruitment colleagues to ensure a seamless, compliant and student focused recruitment journey. Maintain awareness of key international markets and applicant behaviours, supporting recruitment events and identifying opportunities to enhance engagement and conversion performance. Educated to degree level and/or holding a relevant professional qualification. Experience of international student recruitment within the higher education sector. Good knowledge of marketing, customer relationship management, customer service or a related discipline. Experience of developing, delivering and evaluating multi channel segmented CRM nurture and conversion campaigns. Strong working knowledge of CRM systems and marketing automation platforms (preferably Microsoft Dynamics), data capture tools and analytics. Understanding of the international recruitment journey and student application lifecycle. Excellent written and verbal communication skills, with the ability to explain complex processes clearly to different audiences. Strong analytical skills with the ability to interpret data and use insight to inform activity. Knowledge of UK data protection regulations and their application to CRM data management. Experience of building and maintaining effective working relationships and professional networks. Experience working with overseas recruitment teams and education agents. Experience supporting virtual events, webinars or digital engagement activity. Experience of using AI tools or automation to enhance applicant engagement and operational efficiency. For an informal discussion about the role, please contact Yusuff Kaffo, Associate Director International Recruitment, at . Further Information If you want to be part of a team shaping the future of international recruitment at BCU, we'd love to hear from you. The appointed candidate will normally be employed through our subsidiary company BCU Support Services Limited, a wholly owned subsidiary of Birmingham City University. Appointees with prior LGPS membership who wish to enter the LGPS scheme will be able to do so and will be employed by Birmingham City University directly. Please note that this post may be eligible for sponsorship under the Skilled Worker visa route if your individual circumstances enable this in accordance with the Skilled Worker visa rules. For more information on how the Skilled Worker visa rules may apply to you please visit: Equality, Diversity & Inclusion We are committed to equality, diversity and inclusion and to an environment that supports lawful free speech and academic freedom. We will continuously review and improve our policies, practices, and procedures to ensure that we are promoting these in all aspects of our operations. We believe that by working together, combining our many different backgrounds and life experiences, we will empower each other to reach our full potential.
Microsoft Power Platform Specialist 2 Cavendish Square, 2 days on-site per week Full-Time, 37.5 hours per week Contract: Fixed Term - 6 months from start date Overview We are seeking a highly skilled Microsoft Power Platform Specialist to lead the design, development and deployment of solutions using Power Apps, Power Automate, Power Pages, Power BI, as well as Dataverse. This role is ideal for someone passionate about digital transformation, with a knack for solving business challenges through automation. Key Responsibilities Solution Design & Development Build scalable applications using Power Apps (Model-Driven) Automate workflows with Power Automate and integrate with current and future Dynamics 365 solutions and environments Leverage Dataverse for secure data storage and management Consulting & Stakeholder Engagement Partner with the CRM and Data Manager to engage stakeholders, gathering requirements aligned to a pre-established scope and converting them into technical deliverables Deliver workshops, demos, and training sessions to promote platform adoption Act as a subject matter expert (SME) for Power Platform across the digital team and wider departments Governance & Best Practices Implement and maintain governance policies for Power Platform environments Ensure compliance with security, data protection and performance standards Create and manage CI/CD pipelines using Azure DevOps for Power Platform solutions Support & Maintenance Provide 3rd-line support for Power Platform applications that you build and implement Troubleshoot and resolve issues related to performance, integration, and user experience Continuously enhance existing solutions based on user feedback and evolving needs Required Skills & Qualifications 5+ years of experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) A strong and thorough understand of Dynamics 365 apps and solutions. Strong understanding of Dataverse, Dynamics 365 CRM modules, and Microsoft 365 integration Microsoft certifications in Power Platform or Dynamics 365 are highly desirable Excellent communication and stakeholder management skills Preferred Attributes Fast learner with a proactive mindset Strong attention to detail and a customer-centric approach Ability to work independently and as part of a cross-functional team Passion for innovation and continuous improvement Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You'll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you. Private Healthcare Insurance for treatment at our leading hospitals. Private pension contribution which increases with length of service. Season Ticket Loan and Cycle to Work scheme. Group Life Assurance from day one. Critical illness cover. Enhanced Maternity and Paternity pay. Corporate staff discount for all facilities including Maternity packages at The Portland. Comprehensive range of flexible health, protection and lifestyle benefits to suit you. Discounts with over 800 major retailers. Culture and values At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values: Unique and Individual: We recognise and value everyone as unique and individual Kindness and compassion: We treat people with kindness and compassion Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity Reasonable adjustments We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Apr 01, 2026
Full time
Microsoft Power Platform Specialist 2 Cavendish Square, 2 days on-site per week Full-Time, 37.5 hours per week Contract: Fixed Term - 6 months from start date Overview We are seeking a highly skilled Microsoft Power Platform Specialist to lead the design, development and deployment of solutions using Power Apps, Power Automate, Power Pages, Power BI, as well as Dataverse. This role is ideal for someone passionate about digital transformation, with a knack for solving business challenges through automation. Key Responsibilities Solution Design & Development Build scalable applications using Power Apps (Model-Driven) Automate workflows with Power Automate and integrate with current and future Dynamics 365 solutions and environments Leverage Dataverse for secure data storage and management Consulting & Stakeholder Engagement Partner with the CRM and Data Manager to engage stakeholders, gathering requirements aligned to a pre-established scope and converting them into technical deliverables Deliver workshops, demos, and training sessions to promote platform adoption Act as a subject matter expert (SME) for Power Platform across the digital team and wider departments Governance & Best Practices Implement and maintain governance policies for Power Platform environments Ensure compliance with security, data protection and performance standards Create and manage CI/CD pipelines using Azure DevOps for Power Platform solutions Support & Maintenance Provide 3rd-line support for Power Platform applications that you build and implement Troubleshoot and resolve issues related to performance, integration, and user experience Continuously enhance existing solutions based on user feedback and evolving needs Required Skills & Qualifications 5+ years of experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI) A strong and thorough understand of Dynamics 365 apps and solutions. Strong understanding of Dataverse, Dynamics 365 CRM modules, and Microsoft 365 integration Microsoft certifications in Power Platform or Dynamics 365 are highly desirable Excellent communication and stakeholder management skills Preferred Attributes Fast learner with a proactive mindset Strong attention to detail and a customer-centric approach Ability to work independently and as part of a cross-functional team Passion for innovation and continuous improvement Why HCA UK? Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing. By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. You'll be eligible for: 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you. Private Healthcare Insurance for treatment at our leading hospitals. Private pension contribution which increases with length of service. Season Ticket Loan and Cycle to Work scheme. Group Life Assurance from day one. Critical illness cover. Enhanced Maternity and Paternity pay. Corporate staff discount for all facilities including Maternity packages at The Portland. Comprehensive range of flexible health, protection and lifestyle benefits to suit you. Discounts with over 800 major retailers. Culture and values At HCA UK we believe exceptional care starts with our people. We celebrate the unique perspectives and different experiences each of us bring as we know that when you feel seen, heard and supported you can be at your best for our patients, and each other. Our mission is simple, above all else we're committed to the care and improvement of human life, a clear statement that extends to both our patients and colleagues. To achieve this, we live and breathe four core values: Unique and Individual: We recognise and value everyone as unique and individual Kindness and compassion: We treat people with kindness and compassion Honesty, integrity and fairness: - We act with absolute honesty, integrity and fairness Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity Reasonable adjustments We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
Hybrid: 3 days per week on-site Essex £35,000 to £45,000 Are you the kind of Developer who enjoys being the recognised expert for Dynamics 365? This is a rare opportunity to take full ownership of a well?established CRM and Field Service environment that sits at the heart of the organisation's operations. You will not be lost in a large team. This is a role where your input shapes real outcomes, your ideas are heard, and your technical ability directly influences how the business uses its most important system. The company has used Dynamics 365 for over a decade and heavily customises both CRM and Field Service to support engineering, sales, customer operations, training and service delivery. With the current CRM specialist moving on, they are looking for someone who can step in with confidence and help evolve the platform as part of a supportive, collaborative IT function. What You Will Be Doing Developing and enhancing Dynamics 365 Customising CRM and Field Service to support a wide range of operational processes Building workflows, plugins, integrations and automations Improving usability, speed and system behaviour Working on ongoing migration of processes from legacy systems into CRM Being the trusted CRM specialist Working directly with internal teams including engineering, sales and operations Translating business requirements into scalable Dynamics 365 solutions Advising the business on efficient use of CRM system functionality Supporting an actively used Field Service operation Used daily by more than 130 engineers for servicing, reactive work, parts ordering and training. The work you do will have a clear and visible impact on the wider organisation. Working responsibly within a regulated environment The role involves data considerations, automated email triggers and GDPR awareness, so a careful and methodical approach is important. Technical Skills Essential Strong experience with Microsoft Dynamics 365 (CRM and ideally Field Service) Good knowledge of CRM configuration, workflows and integrations Power Platform (Power Apps, Power Automate and Power BI) Desirable C# development including plugins and Dynamics SDK Azure Functions and Service Bus Experience building custom extensions within Dynamics 365 Working Pattern The preference is three days a week on-site. This is because close collaboration is valuable, especially during handover. However, if two days is strongly preferred by the right candidate, the hiring manager is open to discussing it. Why This Role Stands Out True ownership of a core business platform A supportive manager who values your expertise A steady pipeline of improvements and project work The chance to influence how Dynamics 365 is used across the whole company A genuinely friendly and collaborative environment If you want a role where your contribution matters and you like being the go?to person for Dynamics 365, this could be the perfect next step. Apply now or get in touch for a confidential conversation.
Apr 01, 2026
Full time
Hybrid: 3 days per week on-site Essex £35,000 to £45,000 Are you the kind of Developer who enjoys being the recognised expert for Dynamics 365? This is a rare opportunity to take full ownership of a well?established CRM and Field Service environment that sits at the heart of the organisation's operations. You will not be lost in a large team. This is a role where your input shapes real outcomes, your ideas are heard, and your technical ability directly influences how the business uses its most important system. The company has used Dynamics 365 for over a decade and heavily customises both CRM and Field Service to support engineering, sales, customer operations, training and service delivery. With the current CRM specialist moving on, they are looking for someone who can step in with confidence and help evolve the platform as part of a supportive, collaborative IT function. What You Will Be Doing Developing and enhancing Dynamics 365 Customising CRM and Field Service to support a wide range of operational processes Building workflows, plugins, integrations and automations Improving usability, speed and system behaviour Working on ongoing migration of processes from legacy systems into CRM Being the trusted CRM specialist Working directly with internal teams including engineering, sales and operations Translating business requirements into scalable Dynamics 365 solutions Advising the business on efficient use of CRM system functionality Supporting an actively used Field Service operation Used daily by more than 130 engineers for servicing, reactive work, parts ordering and training. The work you do will have a clear and visible impact on the wider organisation. Working responsibly within a regulated environment The role involves data considerations, automated email triggers and GDPR awareness, so a careful and methodical approach is important. Technical Skills Essential Strong experience with Microsoft Dynamics 365 (CRM and ideally Field Service) Good knowledge of CRM configuration, workflows and integrations Power Platform (Power Apps, Power Automate and Power BI) Desirable C# development including plugins and Dynamics SDK Azure Functions and Service Bus Experience building custom extensions within Dynamics 365 Working Pattern The preference is three days a week on-site. This is because close collaboration is valuable, especially during handover. However, if two days is strongly preferred by the right candidate, the hiring manager is open to discussing it. Why This Role Stands Out True ownership of a core business platform A supportive manager who values your expertise A steady pipeline of improvements and project work The chance to influence how Dynamics 365 is used across the whole company A genuinely friendly and collaborative environment If you want a role where your contribution matters and you like being the go?to person for Dynamics 365, this could be the perfect next step. Apply now or get in touch for a confidential conversation.
Dynamics 365 Customer Service Specialist -Contract Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft 365 environments, supporting BAU operations as well as driving enhancements and integrations projects This is a hands-on role where you'll be configuring, customising, and optimising the CRM platform, click apply for full job details
Mar 27, 2026
Contractor
Dynamics 365 Customer Service Specialist -Contract Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft 365 environments, supporting BAU operations as well as driving enhancements and integrations projects This is a hands-on role where you'll be configuring, customising, and optimising the CRM platform, click apply for full job details
