155 jobs found

Associate Technical Account Manager (London-based: 3 days in office) Our Mission We're not your average benefits platform - we're the driving force that uplifts people's lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive-both at work and beyond. Your Mission As an Associate Technical Account Manager at Ben, you'll be the person our customers rely on when things get technical. You'll own a book of accounts, working alongside our CSMs to make sure customers are getting real value from the platform - and stepping in when things need fixing, explaining, or improving. This role sits right at the intersection of customer relationships and technical problem-solving. You'll handle escalations, run enablement sessions, dig into recurring issues, and help our customers' admin teams feel genuinely confident using Ben. We're building out our TAM function as Ben scales into enterprise. That means you're joining early, helping shape how we support our biggest customers, and growing your skills in an environment where there's real ownership from day one. What you'll be working on Owning your accounts technically: you will be managing a book of customers, handling L2 technical escalations, and working with CSMs to keep accounts healthy. You'll monitor customer health, spot early warning signs of issues, and act on them before they become problems. Running benefit renewal for your book of customers: coordinating the process end-to-end and making sure nothing falls through the cracks during one of the most important moments in the customer lifecycle. Leading enablement and onboarding: you will be running technical onboarding for new customers, carrying out product walkthroughs, and workshops, helping our admin users navigate the platform with ease. Investigating and resolving technical issues: you will be digging into problems in depth, partnering with Support, Engineering, and Product teams to get to the root cause. When something's beyond your scope, escalating clearly and effectively to the right people. Reducing repeat queries through proactive education: if the same questions keep coming up, that's a signal. You'll spot patterns, feed them back into the team, and build out documentation and resources that solve the problem at scale. Contributing to how we work: you will help improve internal playbooks, onboarding frameworks, and knowledge bases. You'll keep customer-facing documentation clear, accurate. Supporting cross-employer initiatives: you will be working on projects that improve platform delivery across your accounts, whether that's data clean-ups, integration improvements, or product enablement campaigns. You'll love this role if you have Experience in a customer-facing technical role: whether that's technical support, technical account management, solutions engineering, implementation, or something adjacent. You've spent time working directly with customers on complex platform or software issues. Strong troubleshooting instincts: you're comfortable investigating technical problems, asking the right questions, and working across teams to get things resolved. Clear, confident communication: you can explain technical concepts to non-technical people without being patronising, and you can write documentation that people actually read. Strong organisational skills: you'll be managing multiple accounts and priorities simultaneously, and things move fast here. Curiosity about the product and the customer's world: you want to understand how benefits work, want to deep dive into technical configuration issues, and work hard to help make admin users' lives easier. Nice to have: Experience in benefits, HR tech, payroll, or a related space: very useful context, but we can teach domain knowledge to the right person. Familiarity with SaaS platforms, integrations, or APIs: you don't need to write code, but understanding how systems talk to each other is incredibly important in this role. Experience running customer training or enablement sessions: webinars, workshops, onboarding calls. You're comfortable presenting and teaching. Experience working in a scaling startup environment: our processes are still being built as we grow! Our Compensation & Benefits It's important to us to practise what we preach when it comes to our benefits. We know what good looks like and we want to provide the best for our team, with a comprehensive and inclusive benefits package. This means you have a choice over the things that are most important to you. You can see a selection below, along with the full offering here. Competitive base salary + equity, so you own what you build £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250 Weekly lunch provided in office so you can spend quality time with the team over some tasty food! 28 days of holidays a year plus bank holidays, and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service! Work-from-abroad scheme, so you can support your travels, enjoy an extended holiday, or visit loved ones Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting ️ Comprehensive Private Medical Insurance Funded Life Assurance cover with the option to voluntarily increase - this also includes an annual health check Comprehensive and tailored mental health support and professional coaching through a leading provider Diversity and Culture at Ben We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing .

Finance Administrator The closing date is 16 April 2026 An exciting opportunity has arisen to join the Finance Team at Cornwall Partnership NHS Foundation Trust as a Finance Administrator. This important role sits at the heart of our Enabling Services, providing high-quality, service-focused administrative support that helps ensure the smooth and effective running of our Finance operations. Working closely with the Business Co-ordinator and colleagues across Financial Management, Financial Accounting, and Transactional Services, you will play a key part in coordinating essential processes, maintaining accurate information, and enabling timely reporting. As a trusted first point of contact for routine enquiries into the Finance Department, you will bring excellent communication skills, attention to detail, and a strong customer-focused approach. You will support the team by maintaining key records, producing routine data and reports from systems such as ESR, Roster and Integra, and ensuring efficient organisation of meetings, documents, and administrative workflows. This role is perfect for someone who is proactive, well-organised, and enjoys working as part of a friendly and supportive team within a busy and dynamic environment. Main duties of the job Provide high-quality administrative support across the Finance Department, including diary management, meeting organisation, note-taking, document handling, and general office coordination. Act as the first point of contact for routine enquiries, delivering excellent customer service to internal staff and external stakeholders. Maintain accurate records and undertake routine data entry, including sickness/leave records, invoice logs, trackers, and other departmental spreadsheets. Retrieve, input, and report information from key systems such as ESR, Roster, Integra, and Microsoft Office, supporting routine reporting and data collection requirements. Support team operations through effective communication, maintaining filing structures, assisting colleagues, providing training on systems where required, and working autonomously to manage workload in line with Trust procedures. About us We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability. We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK. Over 5,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff. We work in people's homes, in community clinics and bases. Some staff work from one of our 10 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner. Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services. Job responsibilities This job is currently only open to people who already work for the NHS in Cornwall or the Isles of Scilly. We are committed to supporting our dedicated staff, so only current employees of the following organisations can apply: Cornwall Foundation Trust Royal Cornwall Hospitals NHS Trust Cornwall and Isles of Scilly Integrated Care Board If you do not currently work for one of these NHS organisations, your application will not be considered at this time. To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents. Person Specification Education / Experience Level 3 qualification in administration or equivalent level of experience Good basic education, demonstrating high levels of literacy and numeracy Computer literate to ECDL standard or equivalent Experience Administration experience within a busy office environment Experience of finance administration processes and procedures Previous NHS Experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer name Cornwall Partnership NHS Foundation Trust

South Tyneside Health Collaboration (STHC) is a GPFederation formed in 2017, bringing together 20 practices across the borough todeliver highquality primary care services at scale. STHC owns and operates two GP practices, and we are nowlooking to expand our administrative team. We are looking for 2 x full time administrators to work across both GP Practices. This role provides essential administrative and clinicalworkflow support across both STHCowned practices, with the postholderprimarily based at Albert Road Surgery though cross site working may berequired across additional practice sites. Main duties of the job Key responsibilities include managing incoming clinical documents, accurately coding information into EMIS, processing referrals, maintaining patient records, and supporting tasks such as typing, SARs, and insurance reports. This is a nonpatientfacing role focused on document management, coding, and clinical administration. The successful candidate will be organised, proactive, and able to prioritise their workload to meet the needs of both sites. About us South Tyneside Health Collaboration (STHC) is a GP Federation formed in 2017, bringing together 20 practices across the borough to deliver highquality primary care services at scale. Job responsibilities MAIN RESPONSIBILITIES Practice Administration & Coordination Manage daytoday administrative operations to support the smooth running of the practice. Maintain accurate and uptodate patient records, ensuring all incoming clinical correspondence is processed, coded, and filed correctly within EMIS. Identify relevant clinical information within patient documents and apply appropriate Read/SNOMED coding. Action and allocate clinical tasks, ensuring timely escalation to GPs or the appropriate clinical team. Prepare, format, and distribute practice documentation, letters, and internal communications. Organise, summarise, and update patient records in line with practice protocols. Scan, index, and attach patientrelated documentation to electronic health records. Manage and process ereferrals, ensuring accuracy, completeness, and adherence to referral pathways. Support the completion and coordination of Subject Access Requests (SARs), insurance reports, and other medicolegal documentation. Provide accurate administrative support for clinical workflows, including dictation typing and document preparation. Document Management & Clinical Correspondence Process all incoming clinical correspondence, including hospital letters, discharge summaries, pathology results, and thirdparty reports. Ensure all documents are reviewed, coded, and assigned to the correct clinician or workflow. Maintain high standards of document organisation, version control, and audit readiness. Track outstanding actions and ensure followup tasks are completed within required timeframes. Compliance, Reporting & Quality Assurance Support the practice in meeting contractual, regulatory, and audit requirements. Ensure adherence to policies including safeguarding, information governance, confidentiality, and health & safety. Extract, input, and analyse data to support practice reporting, QOF, IIF, and other performance frameworks. Identify highrisk information within correspondence and elevate appropriately, including safeguarding concerns. Team Support & Practice Development Provide comprehensive administrative support to GPs, nurses, and the wider multidisciplinary team. Assist with the development and refinement of administrative systems, templates, and workflows. Contribute to continuous improvement initiatives to enhance efficiency and data quality. Systems & IT Management Use EMIS and associated clinical systems to manage patient information and administrative tasks. Maintain digital templates, referral forms, and practice documentation. Troubleshoot basic IT issues and liaise with external IT support when required. Support the implementation of new digital tools, processes, and system updates. GENERALREQUIREMENTS OF THE ROLE CONFIDENTIALITY In theperformance of the duties outlined in this job description, the post-holdermay have access to confidential information.All such information from any source is to be regarded as strictlyconfidential. Informationrelating to colleagues, other workers or the business of member practices mayonly be divulged to authorised persons in accordance with STHCs policies andprocedures, and the protection of personal and sensitive data. HEALTH AND SAFETY Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in STHC's Health & Safety Policyto include: Identifyingthe risk involved in work activities and undertaking such activities in a waythat manages those risks. Maintainingwork areas in a tidy and safe way and free from hazards. Ensuringthat all accidents are reported and investigated and follow up action takenwhere necessary. Maintain mandatory staff training, as required bythe postholder role. EQUALITY, DIVERSITY AND INCLUSION Thepost-holder will support the equality, diversity, inclusion and rights ofcolleagues to include: Acting in away that recognises the importance of peoples rights, interpreting them in away that is consistent with current legislation. Respectingthe privacy, dignity, needs and beliefs of colleagues. Behaving ina manner which is welcoming to and of the individual, is non-judgemental andrespects their circumstances, feelings, priorities, and rights. QUALITY Thepost-holder will strive to maintain quality and will: Alert otherteam members to issues of quality and risk. Assess ownperformance and take accountability for own actions, either directly or undersupervision. Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance. Workeffectively with individuals in other agencies to meet patients needs. Effectivelymanage own time, workload and resources. COMMUNICATION Thepost-holder should recognise the importance of effective communication withinthe team and will strive to: Communicateeffectively with other team members. Communicateeffectively with patients and carers. Recognisepeoples needs for alternative methods of communication and respondaccordingly. This Job Description provides a guide to the duties and responsibilities of the post and is not an exhaustive list. The post holder may be asked to undertake any other relevant duties appropriate to the post. The Job Description may be amended over time, in consultation with the post holder to meet the needs of the service. WORKING ACROSS BOTH SITES WILL BE REQUIRED. Person Specification Qualifications Educated to GCSE level or equivalent in Mathematics and English. Experience of working in a GP practice. Understanding of clinical coding in EMIS. Experience of working with the public. Ability to work as a team member and autonomously. Effective time management. Competent in the use of MS Office and Outlook. Polite and confident Flexible to the needs of the organisation Cooperative, motivated, forward thinker High levels of integrity and loyalty Actively promotes an inclusive, welcoming environment where people of all backgrounds feel valued, supported, and able to access high quality care. Occupational Health clearance Flexibility to work outside core office hours Full UK driving licence AMSPAR Level 3 diploma in medical administration Knowledge of how GP practices operate, including appointment systems, patient pathways, and clinical workflows Knowledge of medical terminology Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.