59 jobs found

We have an exciting opportunity to recruit a Property Manager on a maternity cover basis. While this is a fixed-term contract, we are looking for someone who would be interested in joining the team on a permanent basis, as there is potential for the role to evolve or for future permanent openings to arise The successful candidate will have responsibility for the North-East and Yorkshire area of the businesses let property portfolio and associated client accounting. This is a great opportunity for an experienced Property Manager to take on a new challenge as they manage our valued Landlord client requirements and be responsible for administrative processes in relation to accounts and property management. Whilst we can offer flexible arrangements, we are ideally looking for someone working on a full-time basis in our Durham office. The key responsibilities of the role are: Property Management 1.Acting as first point of contact and ensuring regular communication with prospective clients and existing Landlords and Tenants 2.Overseeing the letting and marketing of residential property with support, to include advice on values, legislation, requirements, referencing, viewings and documentation such as tenancy agreements and notices. 3.To monitor, report and resolve where possible any maintenance issues raised by Tenants, including liaising with contractors and relevant stakeholders. 4.Ensuring with support six monthly inspections of all properties, advising the Landlord of any changes or issues arising. Promptly notifying Tenants of any areas where action is required. 5.Arrange inventory check-outs, liaise with all parties to negotiate a speedy and satisfactory conclusion. 6.Manage the relationship with the Landlord, including reporting and accounts matters. 7.Understand the local geographical area and develop a sound knowledge of property rents and values and desired presentation of properties together with a keen awareness of local competition. 8.Update records and maximise the use of databases such as Reapit, Landmark and SAGE to ensure all property and Tenant details are up to date. 9.Maintain a working knowledge of compliance information such as Landlord and Tenant/Tenancy Law and Anti-Money Laundering Regulations. 10.Support the excellent reputation of H&H Land & Estates by providing a high level of customer service to all clients and Tenants who visit or contact the office. Client Accounting 1.Provide support to the team in respect of the management of the let rural property portfolio. 2.Effective use of Landmark, SAGE and Reapit systems for administering rural and commercial tenancies and associated demands, invoices and diary reminders. 3.Preparation of regular accounts and statements for a variety of purposes in respect of managed property where required. It is essential that the candidate is or has: Experienced within a client based or professional services role, or a strong willingness to learn on the job. Skilled in the effective use of Microsoft Office, such as Outlook, Word and Excel. Aware of accounting principles, procedures and reporting. In possession of a full clean driving licence, with access to a vehicle. The role will involve travel to properties across the region, and other H&H Land & Estates offices. Numerate with excellent written and verbal communication. An ability to build long term relationships. It is desired but not necessarily essential that the candidate is or has: Experience in property management and knowledge of residential lettings legislation, or a strong willingness to learn on the job. WHY CHOOSE H&H? H&H Land & Estates are part of H&H Group, this role based in Durham City. As well as the usual benefits you would expect from a well-established, forward-thinking employer, such as a competitive salary, company pension, training and personal development, and salary sacrifice schemes, we also offer an income protection policy and private healthcare.You would be joining a friendly and fun team in the Durham office. We are proud to be an employer of choice and our group wide ambition, vision and values are reflected in all the areas we operate, from teamwork to client relationships. JBRP1_UKTJ

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. Pattern is the premier partner for global Ecommerce acceleration and is headquartered in Utah's Silicon Slopes tech hub with offices in Asia, Australia, Europe, the Middle East, and North America. Valued at $2 billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies in America by Inc. More than 100 global brands, such as Nestle, Sylvania, Kong, Panasonic, Sorel, Skullcandy, and Popsockets-rely on Pattern's global Ecommerce acceleration platform to scale their business around the world. We place employee experience at the center of our business model and have been recognized as one of America's Most Loved Workplaces . The Creative Director leads the development and execution of world-class, data-driven creative strategies for Pattern's brands and partners, balancing creative excellence with a high degree of business, marketing, and technical skill. This role demands a unique combination of visionary artistry and content strategy, overseeing both visual asset creation and written content to optimize conversion in a rapidly evolving e-commerce landscape. Candidates are expected to interface directly with brands, and serve as creative and strategic partners, guiding and approving final design, while also ensuring copy is optimized for SEO and delivers measurable results. You will own projects from start to finish, mentor junior talent, collaborate with cross-functional teams, and continually refine creative output to reflect industry trends and evolving client needs. What is a day in the life of a Creative Director? Lead creative strategy for visual and written content across multiple platforms, maintaining high levels of technical, business, and marketing acumen. Approve and oversee final design and content, ensuring quality, accuracy, and consistency for all deliverables. Edit product listings, imagery, and copy to ensure they meet best SEO practices, utilizing Amazon Seller Central and keyword research tools. Generate and develop new ideas for marketing products and services, creating concepts that respond to the latest trends in e-commerce. Manage and maintain content calendars and project schedules, ensuring timely, regular production of deliverables throughout the year. Present creative work and data-driven recommendations to clients, confidently pitching concepts and solutions. Develop comprehensive creative briefs and presentation materials for internal teams and client stakeholders. Direct and mentor a multidisciplinary creative team, providing constructive feedback and fostering skill development. Collaborate with the SEO, Brand Management, and other teams, working with both in-house and remote talent. Efficiently manage large-scale production projects, sometimes involving hundreds of deliverables, while balancing trade-offs and mitigating risks. Exhibit obsession for client goals, working backward from their needs to deliver strategic results. What will I need to thrive in this role? Diverse portfolio that demonstrates creative, strategic, and technical excellence. Extensive experience in design, content production, or creative leadership, with at least 4 years in a senior role. Experience working in an Ecommerce and/or Marketplace environment Advanced skills in typography, visual design, and content editing. Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, Google Suite, Microsoft Office, and familiar with SEO optimization and style guides (Chicago, APA, etc.). Excellent written, verbal, presentation, and interpersonal communication skills. Outstanding attention to detail, organization, and quality. Demonstrated ability to manage multiple large-scale, fast-paced projects. Strong analytical skills, curiosity, and a problem-solving mindset. Styling experience and/or background in creative strategy or conversion optimization for e-commerce is a plus. Bachelor's degree (2:1 or above) What does high performance look like? You proactively search for ways to solve problems for brands and internal teams. You follow through with all assignments in a timely manner You give 100% to all tasks and projects you are given You actively comment and participate in group collaborations You embrace autonomy, take full ownership of your projects, and follow through to completion You work well within the bounds of client's style guides You have a passion for design and creative problem solving You provide our brand partners with a world-class client experience What does success look like in the first 30, 60, 90 days? 30 Days - You are familiar with your brand partners' needs, you have established great relationships with your team members and a comfortable workflow. 60 Days - You have coordinated your team's efforts and pitched ideas to brand partners. 90 Days - You hold regular sessions with each of your team members for mentorship and development, you have received and implemented feedback from your brand partners, you have contributed to revenue growth via optimized creative assets. What is the hiring process? An initial phone interview with Pattern's talent acquisition team A focus interview with the hiring manager A technical interview with the hiring team Top grading with HR & reference collection Offer Sounds great! What's the company culture? Game Changers - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes. Data Fanatics - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. Partner Obsessed - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. Team of Doers - Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. How can I stand out as an applicant? Be prepared to talk about professional accomplishments with specific data to quantify examples Be ready to talk about how you can add value and be the best addition to the team Focus on mentioning how you would be partner obsessed at Pattern Be prepared to talk about any side projects related to data and analytics Why should I work at Pattern? Pattern offers big opportunities to make a difference in the Ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include: 28 days Holiday Competitive salary RSU's (Restricted Stock Units) Hybrid working (3 days a week in the office) Health Shield Cover Free breakfast and snacks in the office Pension Scheme Enhanced Maternity and Paternity leave and pay Regular company socials

Investment Strategy Director 12 month FTC (Maternity Cover) (m f x) London You will be asked to be one of the leaders of the Cazenove Capital investment process in multi-asset class portfolios as an investment specialist. You will use your expert knowledge in investment strategy and fund research in order to direct, and lead the continuing innovation of, the firm's investment offering. You will be responsible for the communication of the firm's investment strategy and offering both internally and externally to the firm's clients. About Us We're a global investment manager. We help institutions, intermediaries and individuals around the world invest money to meet their goals, fulfil their ambitions, and prepare for the future. We have around 6,000 people on six continents. And we've been around for over 200 years, but keep adapting as society and technology changes. What doesn't change is our commitment to helping our clients, and society, prosper. Responsibilities To be a key contributor in formulating the core multi-asset investment strategy at the firm, with a specific focus on positioning of core investment models run by Cazenove Capital. This will include membership of the Funded Investment Committee, the Investment Strategy Group (ISG), and in most instances, the Wealth Management Investment Committee (WMIC). To chair the weekly ISG, which includes setting the research agenda, leading discussions, conducting relevant asset class research and overseeing research input from other ISG members. This will also include determining which trade proposals to take forward to the WMIC and providing them with fortnightly updates on ISG views and activity. To lead the annual review process of Cazenove's strategic asset allocation (SAA). This includes defining expected risk and return for all asset classes, as well as ensuring model portfolio allocations meet inflation-based targets. To be a leading figure in the development, running and communication of investment models and strategic investment capabilities run at Cazenove Capital. This may include membership of specialist investment committees and/or strategic asset class forums. To direct the preparation of, and be a key communicator of, formal presentation and other marketing material regarding the Cazenove investment process, strategy outlook, investment offerings and SAA. This will include presentation material for the Quarterly Investment Briefing and Monthly Investment Forums, as well as material for any other internal and external presentations as required. To assist Portfolio Directors and Managers in the management of certain client assets and attend meetings with external clients as an investment specialist as required. To aid, and in some instances attend, new business pitches as required. To contribute to wider external client communications, such as written thought pieces, client webinars and client conferences/roadshows. To assist in the preparation and delivery of client specific presentations as requested. To assist the "front office" (i.e. client-facing staff representing private clients, charities and family offices) with ad-hoc client/prospect queries and requests. To lead the collaboration on asset allocation within the wider Schroders Group, including different investment divisions and regional entities. Leading initiatives that maximise the relationship fully to the benefit of clients. To take a lead role in implementing the annual and long-term strategy for Wealth Management and ensure this is consistent with the Group strategy. To be responsible with the CIO and other Investment Directors for ensuring that the strength, quality and capabilities of the investment team are consistent with the stated strategy of the business, and ultimately the Group. To help ensure that the investment team operates effectively and in accordance with all procedures, including the identification, management and reporting of risks. To help ensure that the teams are operating within the requirements of all appropriate laws and regulations. To adhere to all Group policies, processes and procedures. Help to retain and develop key talent within the team. Ensure that delegated responsibilities are clearly identified and documented. Qualifications Educated to degree level or equivalent IMC, CAIA or CFA qualifications are desirable but not essential The Knowledge, Experience And Qualifications That Will Help Excellent analytical skills, including an ability to make judgments about management skills and define the expected risk/reward characteristics of opportunities. Strong knowledge of Excel Good knowledge of Word, PowerPoint, Teams, Eikon and Lipper

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? We're building a new function at Intercom: AI Product Management. For over a decade, Intercom has invested in in house AI, with a team of machine learning scientists, ML engineers, researchers, and AI designers. Now, we're expanding this team with product managers who will define the future of Intercom's AI platform and AI agent. As a Senior AI Product Manager, you'll shape the vision, strategy, and roadmap for core AI systems that power Fin and Intercom's AI features. You'll work at the intersection of advanced AI research, cutting edge product development, and real customer problems, helping us build world class AI products that deliver meaningful business impact. This is a high ownership role for a technical, customer obsessed PM who thrives in fast moving, ambiguous environments and loves turning complex AI capabilities into simple, delightful product experiences. What will I be doing? Lead a major part of our AI product surface. You'll own an important area of Intercom's AI platform or AI agent and be accountable for its vision, strategy, and impact. Deeply understand customers, the business, and the technology. You'll learn the space inside out: what customers need, where the business is going, and how our AI systems work. You'll use this understanding to make high quality decisions and build a compelling roadmap. Work side by side with a world class AI team. You'll collaborate every day with ML scientists, ML engineers, AI designers, and ML researchers. Together you'll explore new ideas, assess feasibility, evaluate trade offs, and turn advanced AI capabilities into high value product experiences. Ship ambitious, high quality AI product. You'll take AI concepts from early exploration through to production launches. You'll run fast experiments, define success metrics, evaluate performance, and iterate until the experiences are both effective and delightful. Collaborate across the company. You'll work closely with our core product org to integrate AI across the Intercom platform, and partner with GTM, marketing, support, and operations to drive adoption and customer impact. Lead through clarity, ownership, and momentum. You'll bring teams together, communicate decisions clearly, create alignment, and consistently push toward impactful outcomes. What skills do I need? Strong AI and technical fluency. You've built or worked deeply with AI/ML products, ideally including generative AI. You can discuss model behaviour, evaluation, prompts, architectures, constraints, and trade offs with technical partners. You're comfortable working autonomously in complex technical spaces. Excellent product judgment. You balance customer needs, business goals, and technical realities. You know when to push for ambitious ideas and when to iterate quickly. You can turn new or ambiguous AI capabilities into clear, valuable product experiences. Sharp problem framing and customer insight. You can independently understand and articulate complex problems using research, data, and direct customer conversations. You translate complexity into crisp problem statements for your team. Ability to build world class product. You collaborate deeply with engineering and design to ship high quality software. You know how to test, measure, and iterate on AI systems and user facing AI features. You care deeply about safety, reliability, and delivering customer value. Strong communication and leadership. You influence widely, bring structure to ambiguity, and create momentum. You communicate clearly and frequently, keeping partners aligned and engaged. You take ownership and raise the bar for the team around you. Why you'll love it here You'll work with an experienced AI team that has been shipping AI long before it was mainstream. You'll have real autonomy, real impact, and real responsibility. You'll help build the next generation of customer service through the power of AI. You'll help shape the future of AI PM craft at Intercom. We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! Competitive salary and equity in a fast growing start up We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen Pension scheme & match up to 4% Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents Flexible paid time off policy Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones If you're cycling, we've got you covered on the Cycle to Work Scheme. With secure bike storage too MacBooks are our standard, but we also offer Windows for certain roles when needed. Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

THE COMPANY CraftGinClub is one of the UK's leading premium alcohol retailers. Our mission is to get amazing impossible-to-find drinks into the glasses of discerning drinkers, whilst supporting the growth of artisan producers across the world. Our award winning in house team of experts curates and manages the whole process - and whilst we are principally known for our subscription service delivering incredible experiences to our customers every month, we also have a growing ecommerce store, which offers not only the products we source, but exclusive lines made by our own distillers and manufacturers. With tens of thousands of customers, we have featured on the BBC, GQ and The Telegraph, and have been heralded as one of the most successful ever investments on Dragon's Den! The Head Of Growth Marketing is a key role to help achieve this, and we are looking to bring on board someone for a year's maternity cover from May26. THE TEAM This role sits within the Sales & Marketing department, and will work closely with Brand, CRM, Website, Commerce, Tech, Customer Service, and of course our Product team. Sales & Marketing is a core driver for moving our business forwards, and is responsible for a range of requirements across the business - improving our brand, forming new incentives, expanding and refining our offering, designing content, producing magazines, running adverts, acquiring new customers and nurturing our database of customers. We already have teams in place looking after Brand, CRM, Website and Commerce, but are now in the process of expanding our Growth / Acquisition team, both by bringing in a new Growth Marketing Manager to support across all key initiatives as well as this maternity cover. This Growth / Acquisition team is responsible for our ATL marketing channels, acquiring new customers into our funnel, with one key goal: to generate revenue growth within a profitable ROAS. THE PERSON In a nutshell, the Head Of Growth Marketing will be our consumer acquisition champion, responsible for finding and acquiring new customers across a range of channels, promoting the right products to the right people at the right time. Reporting into the Chief Sales & Marketing Officer, this role will be a key leader within the Sales & Marketing team, helping guide the overall department with specific authority and accountability for the Growth / Acquisition Marketing function within it. This is an ideal role for someone who: Is a real player-manager - willing to get involved from an implementational perspective, bringing an energy to what they do Enjoys analysis, digging into data, problem solving and finding opportunities Loves developing a small team and leading them to deliver great work Gets excited about shaping things from scratch, particularly as we go through a major rebrand and start new acquisition activities for the first time Can manage uncertainty and complexity, and form and deliver solutions Wants to progress their career within a close knit team and growing business environment Likes a fun, open working environment where they can be themselves and loves a diverse caring community Wants to dedicate themselves to delivering excellent work and seeing the results of their endeavours THE REMIT Whilst the wider Marketing team is pretty well established, the Acquisition Marketing team is going through a period of change. An over reliance on a narrow range of channels (predominantly affiliates / partnerships) is being addressed, with new agencies being brought on board to better support SEO, Paid Search and Paid Social. Likewise, the team is expanding with a Growth Marketing Manager being hired to support the broadening range of activities. With the current Head Of Growth Marketing going on maternity leave soon, we are looking for a talented marketing professional to take the current foundations of what we do, and expand on them - both in developing a test & learn programme, new channel deployment, and current channel optimisation. This role will best suit someone with a more technical and analytical approach to growth / performance marketing. We need someone who can analyse granular performance, and actively optimise activity on an iterative basis. They should have someone who can analyse granular performance, and actively optimise activity on an iterative basis. They should have a strong grasp of managing spends, ensuring optimal blend of marketing channels, and forecasting performance of our shop and subscription sales routes. A strong understanding of ROI versus LTV and AOV is key. They should also be adept at managing agencies across a range of activity types, having a specialism in digital marketing themselves, as well as being able to self serve on things such as analytics. Much of the creative lifting can be managed by our Brand team, but a good grasp of working with creative teams would be an advantage. There are a few projects in place, and new ones coming up, but we envisage some key projects to be: Planning / optimisation - reviewing all current activity alongside the team and agencies, benchmarking current performance, and forming plans to accelerate and optimise Strategy / test & learn - building on our current foundations of activity and delivering roadmap of new activities Campaign management - owning (both internally and via 3rd party agencies) the ongoing and campaign activity across all channels of activity - principally Paid Search, Paid Social, SEO and Affiliates Project management - coordinating sister teams to deliver core activities across a range of projects, including a major rebrand Analysis / forecasting - monitoring performance and tracking KPIs across all channels allowing for responsive and pragmatic control - expertise in GA, GSC, AdWords and Meta is a must Team leadership - leading, directing, coaching and mentoring a Growth Marketing team Stakeholder management - working closely with teams around the business, ensuring a collaborative approach to driving results Hybrid working - Wed/Thu in our Farringdon offices, remote on Mon/Tue/Fri Flexible working hours 25 days holiday rising with length of service Weekly gin and rum tasting, and regular product tastings and attend industry events Generous staff discount on our online store Real career progression opportunities, with the chance to grow as we do Dynamic working environment and regular social events

ABOUT THE ROLE We're looking for an experienced Business Director to join our media planning and strategy team on a fixed-term contract to cover maternity leave. This is a senior client leadership role where you'll take commercial and strategic ownership of two high-profile accounts, working as an embedded partner to drive their growth and deliver exceptional results. You'll lead all aspects of the client relationship - from strategic counsel and commercial management to team leadership and agency coordination. Reporting to the Head of Planning and working closely with our CIO and MD, you'll be responsible for the client performance, strategic direction, and day to day excellence of these accounts. This is an opportunity to step into a genuine client leadership role within a fast-growing independent agency, where your impact will be visible and your expertise valued. KEY RESPONSIBILITIES Client Leadership & Strategic Partnership Act as the primary senior client lead and strategic partner, working as an extension of the client's leadership team Spend regular time embedded in the client's office, building deep, trusted relationships at senior levels Lead regular one to one meetings with C suite and senior stakeholders to manage priorities, performance, and partnership health Provide proactive strategic counsel, translating business challenges into media solutions Challenge briefs constructively and educate clients on market trends, innovations, and opportunities Own all senior client communications, ensuring clarity, confidence, and strategic thinking at all times Champion Walk In's point of view and represent the agency as a thought leader in the market (as and when applicable) Commercial Ownership Own the commercial performance and P&L for your accounts, including revenue growth Lead client forecasting, ensuring accuracy and financial governance Drive commercial conversations with clients Identify and convert upsell opportunities, expanding scope and deepening client investment Maintain commercial alignment between client expectations and agency delivery capabilities Report on financial performance and business health to senior leadership Strategy & Planning Excellence Design and deliver impactful, effective communications strategies that align to client business objectives Lead strategic planning across the full media ecosystem - paid, earned, and owned - ensuring integration and coherence Ensure all strategies are insight led, data driven, measurable, and translated clearly into activation plans Own monthly, quarterly and annual strategic reviews, providing clear senior level narrative on performance, learnings, and forward priorities Lead econometric reviews and effectiveness analyses, translating insights into actionable recommendations that drive performance Champion test and learn programmes and innovation, bringing proactive thinking and future focused solutions to clients Integrated Agency Leadership Lead communications and coordination across all agency partners, acting as the senior point of contact Establish aligned ways of working, clear roles and responsibilities, and strong cross agency collaboration Act as the escalation point for issues, proactively resolving challenges to maintain momentum and trust Oversee end to end delivery across communications planning, activation, and ongoing optimisation Lead responses to briefs and RFPs, coordinating input from investment, specialist, and partner teams Own audit processes and responses, ensuring robust preparation, clear storytelling, and strong outcomes New Business & Growth Lead pitch processes and contribute to credentials presentations, representing Walk In's strategic capabilities Identify and develop new business opportunities within existing accounts and the broader market Support the agency's new business strategy and act as an ambassador for Walk In in industry forums and events Share case studies, learnings, and best practices to strengthen Walk In's market position Team Leadership & Development Line manage two Senior Account Managers and provide oversight of Account Executives across both clients Manage workflow, resource allocation, and team performance to deliver collective goals Mentor and develop direct reports, providing regular feedback, coaching, and career development support Create learning opportunities and share knowledge openly across the team Support recruitment and onboarding of new team members Lead by example, demonstrating excellence in client service, strategic thinking, and commercial acumen Champion Walk In's values and foster a collaborative, solution focused team culture The Head of Planning will support your development through regular 1:1s, providing guidance on client work, team management, and your personal career progression. ABOUT YOU & YOUR EXPERIENCE Essential: Proven track record as a trusted senior partner and strategic advisor to clients, with demonstrable impact on business outcomes Expert in designing impactful, effective communications strategies across the full media ecosystem (paid, earned, owned) Deep planning experience across online and offline channels, with strong knowledge of planning tools (Nielsen, YouGov, TGI, etc.) Commercial acumen with experience owning client P&Ls, managing profitability, and leading pricing/contract negotiations Strong leadership and people management skills, with experience line managing and developing account teams Excellent communicator with the ability to present complex strategies clearly and influence senior stakeholders Subject matter expertise in media planning and a genuine passion for teaching and developing junior talent Proven ability to build strong, embedded relationships both internally and with clients Experience leading pitches and contributing to new business development Comfortable working in a fast paced, entrepreneurial environment with multiple priorities We'd love if you also had: A collaborative mentality and passion for bringing people together across teams and agencies Specific interest in working within a fast growing, independent agency with an entrepreneurial spirit Tenacious by nature, with a track record of creating new ideas for clients and contributing to agency growth Experience working with econometric modelling and effectiveness measurement Knowledge of the latest innovations in media, technology, and marketing A point of view on the future of media and communications planning INTERVIEW PROCESS For this role, there are at least three rounds to the interview process: Stage 1: Initial Interview An initial fact finding conversation reviewing core competencies, your experience, and what you can bring to the role. To be held over Teams with the Head of Planning. Stage 2: Strategy Presentation A presentation responding to a brief, demonstrating your strategic thinking, planning expertise, and presentation skills. To be held in person at our Covent Garden office with the Head of Planning and MD. Stage 3: Final Interview A meeting with our CEO and CIO to discuss your fit with Walk In's culture, values, and strategic direction. If we require you to meet anyone else in the team, we will let you know during the process. ABOUT US Walk In Media's mission is to deliver long term, sustainable growth for brands by bringing together all marketing activity into one connected ecosystem. We work closely with our clients for an integrated approach to their commercial success. We're a full service media agency offering brands the service, transparency, agility and breakthrough thinking of an independent agency, yet with the full specialist capabilities and global scale of a network agency (we're part of MSQ Group). At Walk In Media, we plan for outcomes We're a full service media agency, offering the agile fast response of an independent but with backing from the MSQ network which means we have access to a wide range of specialist services from Creative to PR to Data. The fact we operate as an independent means that not only do we deliver fast, responsive service, we also design the strategy & plans for the required business outcome, choosing the channels and partners exclusively on what's best for the client outcome, and not our bottom line. Helping small medium sized businesses scale quickly is what gets us out of bed each day. We enjoy the fast pace, the challenge of things never done before and using our expertise to help our clients' businesses grow. We believe brand and performance go hand in hand, so whilst we might look for outcomes in the short term, we'll always be planning for long term growth too. Alongside paid, we understand that the whole comms ecosystem has to work together as a well oiled machine to get the best results. We will happily advise clients when they need us, and also when they don't, guiding them as to where else in the ecosystem they should focus their attention. What does our best work look like? We plan for outcomes. Planning for an outcome is at the heart of what we do, starting with the objective and devising the best solution to reach that goal. Whatever capacity you come to us in, small brief or large . click apply for full job details

Cambridge, Cambridgeshire, United Kingdom Reports to CEO / CUWFC Board Location The Cledara Abbey Stadium Salary £28,000-£32,000 subject to skills and experience, pro-rata depending on hours Hours 32-40 hours per week (flexible, pro-rata and subject to agreement), to include evening and weekend work and attendance at all CUWFC First Team matches Role Summary The postholder will oversee all aspects of Cambridge United Women's Football Club's day to day operations. The General Manager will lead the next phase of development and professionalisation, strengthening the infrastructure that supports the Women's First Team, while growing the fan base, creating an exceptional matchday experience, and driving commercial revenue. This follows the Club's recent move of the team to the University of Cambridge's Grange Road Stadium, in the heart of the city. Key responsibilities include overseeing all operational, administrative, and strategic aspects of the women's team. This includes leading football operations, managing budgets, ensuring compliance with FA and League regulations, supporting player and staff recruitment, driving marketing and engagement activity to grow the fan base, and developing and managing key civic and commercial partnerships, working closely with the CUWFC Board, staff and volunteers. Key Job Outcomes Regulatory To be the FA's primary contact for all league matters and to attend all relevant FAWNL meetings. Ensure compliance with all licensing requirements and any external audits. Ensure that CUWFC operates with best practice in safeguarding, including to standards set by the Football Association and other regulators, acting as the Designated Safeguarding Officer. Carry out the role of CUWFC Club Secretary, ensuring all matters relating to player administration and fixture organisations are delivered in line with league rules and deadlines. Provide monthly updates to the CUWFC Board, attending Board Meetings and CUFC Board Meetings where required. Work in collaboration with the CUWFC Board and other relevant staff and stakeholders to develop and deliver a strategy and vision for women's football across the football club. Engagement Strategically build the supporter base through a variety of engagement activities on both matchday and non matchdays, in turn developing the brand of CUWFC within the local Cambridge community, including but not limited to schools, grassroots football clubs, colleges and Universities. Develop an exceptional matchday experience for new and existing supporters which fosters community, loyalty and enjoyment. Represent CUWFC in a positive manner, acting as a spokesperson in the media when required in line with the Club's communications policy. Develop and oversee a media and communications strategy to provide engaging content across a variety of relevant channels. Operations Oversee the planning and delivery of all match day administration, communications, and operations for the First Team for both home and away matches. Oversee the day to day operational matters of CUWFC including but not limited to facility bookings, kit & equipment and matchday planning. Attend all matches acting as the primary contact for the team and managing all relevant matters which may arise. Line management of all CUWFC staff and volunteers, providing support with recruitment where required. In conjunction with the CUWFC Board create a professional environment for players, helping to develop the offering and experience on an ongoing basis. Lead the production, implementation and monitoring of the Club's Female Football Development Plan in conjunction with the Head of Youth Development & Female Football. Arrange relevant training and CPD events for staff, volunteers and players. Commercial Working in partnership with the Club's Commercial Department identify and develop commercial partners to increase revenue and build professional partnerships that enhance the brand of CUWFC. Develop relationships with key funding partners and stakeholders to ensure long term sustainability. Finance Oversee the production of annual club budgets ensuring income targets are achieved and expenditure budgets are managed to agreed levels. Day to day management of financial activities relating to CUWFC including but not limited to payroll, gate returns, expenses, facility bookings, match officials, kit and equipment purchases. This job description sets out the key outcomes required. It does not specify in detail the activities required to achieve these outcomes. As a term of your employment, you may reasonably be expected to perform duties of a similar or related nature to those outlined in the job description. Person Specification Skills, Knowledge, Qualifications & Experience Demonstrated management experience, preferably in a sporting context Good written communication skills, with the ability to draft professional emails and documents Strong attention to detail, ensuring accuracy in data entry, document management and record keeping IT Skills, including Outlook, Word and PowerPoint Open to travel and working evenings and weekends Capable of working effectively within a fast paced environment and meeting strict deadlines Experience budget holder with the ability to develop and monitor budgets Experience of writing and delivering business plans and reports to the Club's board Experience of writing and obtaining successful funding bids and managing funding income to ensure maximum return Strong stakeholder management skills across football, community, and commercial partners An interest in Women's football and enthusiastic about developing women's football Personal Qualities/Attributes Hardworking and enthusiastic Excellent organisational skills and attention to detail Reliable and committed Ability to work independently and as part of a team Strong interpersonal skills, with the ability to prioritise tasks, meet deadlines and manage a varied workload Excellent team player and motivator Discreet and tactful when dealing with personal and confidential information Attention to detail and compliance with policies and procedures Application Process Application Instructions Interested applicants should apply by submitting their application form, CV and Cover Letter, applications which do not include all documents will not be reviewed. Application Closing Date 11th March 2026 Interview Date(s) 17th March 2026 Start Date To be discussed at interview Mission, Vision & Values Mission Cambridge United aspires to compete at the highest level of the English football, whilst operating a financially sustainable football club embedded within the heart of its community. We are custodians with a collective responsibility to protect and enhance the Club for future generations. Vision Creating Memories We engage current and future generations of supporters by creating memorable moments. Driving Standards & Performance We will evolve by driving standards and performance through self reflection and education. Enhancing Lives We are an inclusive Club that is United in Endeavour to enhance lives through the power of sport. Values We engage positive and inspiring characters who are committed to serving and strengthening our community, by adopting our 3 keys values. Teamwork We achieve more through working together than alone and are United in Endeavour. Hard Work We are committed to learning and working towards our pursuit of excellence in everything we do. Humility We will celebrate each other's successes and recognise that no individual is greater than the collective. Employability Statement Cambridge United FC is committed to promoting equality of opportunity for all staff. We aim to create a supportive and inclusive working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. Safeguarding Statement Cambridge United FC is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment. For those positions where a criminal record check (DBS) is identified as necessary, this will be carried out in line with other safer recruitment checks. The post holder will be required to undergo Safeguarding training periodically. Equality, Diversity & Inclusion Cambridge United FC is committed to promoting equality of opportunity for all staff and job applicants. We are committed to creating an inclusive workplace and welcome applications from disabled candidates. If you require any adjustments during the recruitment process, please let us know. We aim to create a supportive and inclusive working environment in which all individuals can make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We do not discriminate based on age, race, nationality, ethnic origin, religious or political belief or affiliation, trade union membership, gender, gender reassignment, gender identity, marriage and civil partnership status, pregnancy and maternity, sexual orientation, disability, socio economic background or any other inappropriate distinction or characteristic covered by the Equality Act 2010.

Senior Assistant Customer Service Manager London • Posted 11 March 2025 Full time • Start ASAP Core role: This is a "hands on" role with staff reporting. The Senior ACSM has overall responsibility for assisting the CSM to manage the Centre/CSR(s) and ACSM and to meet the highest standard of customer service and renewals. The role is extremely varied, and you will be expected to handle multiple tasks. Key Responsibilities and Deliverables Customer Services Help your CSM, ACSM and CSR(s) including Meeting Room Coordinator to meet the highest standard of customer service and understand the needs of Centre customers. Effectively handle enquiries from clients, the Customer Service Manager and the management team. Work as one team with your CSM/ACSM/CSR(s) to deliver targets - including opening, closing and daily check standards. Ensuring the Centre building/facilities are of the expected high standards at all times. Support the client move in/move out procedures and turnaround of vacant offices/MRs with full completion of associated paperwork/administration & AML Compliance to schedule. Ensue preparation and maintenance of client files. Deal with and oversee the CSR(s) ability to handle customer/visitor enquiries professionally. Assist and ensure all secretarial/administrative/customer invoicing/chasing customer payments etc. are completed accurately. Get to know Centre customers and their businesses to promote business awareness and upselling opportunities. Ensure your Centre looks and is run professionally to meet the expectations of customers and their visitors by performing regular housekeeping checks. Liaise with suppliers to include instruction of maintenance works and ensuring costs are kept to a minimum. Handle all purchasing and Centre stock control, including Purchase Order's. Be trained in all AV equipment and handle all IT/Telephony (liaising with SilverLining) to successfully handle customer enquiries using the Orega portal where Applicable. Providing administrative support to the CSM and sales support to the Regional Sales Managers. Liaising with building management teams where applicable to ensure smooth relationships between all parties. CSR and ACSM Supervision Managing the daily and weekly tasks of the team ensuring all responsibilities are covered and high standards are met. Leading the morning and weekly team meeting. Dealing with telecoms enquiries to include moves & changes, faults and upkeep of data records. Assist in marketing by ensuring empty offices are set up to company show standards. Assisting in the process of the client move in by managing the inventories, issuing of keys & passes. Ensuring company standards are adhered to by conducting the Quality Standards Audit monthly. Oversee CSR(s) and ACSM on a day-to-day basis and manage the Centre/CSR(s) and ACSM in the absence of the CSM e.g. inform CSR(s) and ACSM the day's priority and delegate jobs as necessary. Conduct all 'Back to Work' interviews in conjunction with the CSM. Conduct and attend regular 1:1 review meetings with your CSR(s) and provide feedback to your CSM and HR manager. Ensure rota management to allow development time for your CSR(s). Ensure time for your own and your CSR(s) and ACSM personal development. Ensure Orega's Health & Safety policies/procedures are adhered to including Centre Fire Risk Assessment, PAT testing, Weekly Fire Testing etc. Providing training & support to junior staff and ACSM. Pursue personal development of skills and knowledge necessary for the effective performance of the role. Finance Manage all aspects of invoicing to include prebilling, billing, invoicing & account queries, direct debit collections and debt collection. Liaising with CSM for any credit note queries. Sales and Marketing Deliver centre tours in support of the CSM and ensure your CSR(s) and ACSM are trained to confidently handle tours on their own. Ensure CSR(s) and ACSM understand the main points of Orega Licence Agreements including T&C's and any usual special conditions/requests. Ensure Orega brand guidelines are adhered to in centre signage, email, standards and in producing any Orega branded documents. Health & Safety Ensure your team is reminded they have a legal responsibility and duty of care for the health and safety of themselves and others by adopting the safe working practices such that they do not put themselves, colleagues, clients or visitors at risk. Complete all relevant Edapp training courses. Essential Skills, Experience & Qualifications 2-3 years outstanding customer relationship skills. 1-2 years' experience of engaging in influencing client renewals and general finance is preferred. 1-2 years' experience in a commercial environment where you will have acquired good knowledge of service operations is a must. Willing to take on a team manager role. Ability to demonstrate systems monitoring and compliance is necessary. Confident communication and presentation skills. Curious and people oriented with the ability to engage customers and ask questions with ease. Excellent influencing skills and positivity is required. Computer literate and will to learn and show others how to use IT/Telephony is essential. Good at planning and organising. Competencies & Personal Attributes Outgoing, enthusiastic, honest and confident individual who possess the following attributes. PC Literate with advanced knowledge of Microsoft packages. Excellent team player, with the ability to manage and supervise junior staff. Confidence to interact with a range of clients up to Board level. The ability to multi-task. A proactive approach to the working environment. Ability to operate sensitively in multicultural environments and build effective working relations. Self motivated, excellent team player with strong (written and verbal) communication, interpersonal and diplomatic skills. Ability to maintain and control and perform during stressful situations. Is confident and at ease when handling customer/visitor enquiries. Positive and proactive energy. Initiative and proactivity. Attention to detail and great organisation. Limits of Authority Personnel, Financial, Operational No authority to appoint, discipline and dismiss employees. No authority to approve annual leave and absence. No authority to spend/commit Orega to spend within individual agreed limits. No authority to sign supplier agreements or contracts. Authority to suggest improvements to processes/procedures in consultation with your CSM. Senior Assistant Customer Services Manager should be competent in the following Orega processes: Sales Forecast Debt PMI TSR (Centre Applicable) Orega Portal (Centre Applicable) Support Renewals Move Out Meeting Room Virtual Office Northrow & AML Compliance Office RnD IRIS Ed App Training Opening and Closing building Health & Safety This job description is not limited to the responsibilities listed and the incumbent may be requested to perform other relevant duties as required by business needs. Orega confirms its commitment to equality of opportunities in all areas of its work. All individuals will be treated in a fair and equal manner in accordance with the law regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few. About the Team Customer Success at Outreach exists to drive measurable business outcomes by embedding Outreach into the core revenue workflows of our customers. We partner strategically across Sales, RevOps, Enablement, and Leadership teams to remove barriers to adoption, optimize performance, and support long term retention and growth. Our focus is not only customer satisfaction - it is operational impact. We align cross functional stakeholders internally and externally to ensure Outreach drives real business results. The Role The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach's most strategic customers in the region (3-5 accounts). In addition to owning these high value relationships, the Lead CSM acts as a senior peer within the Customer Success team - helping elevate standards, support account strategy, and mentor others. This is not a people management role, but it carries influence, accountability, and regional leadership responsibility. This role combines strategic account ownership with team impact, operating as a trusted partner to both customers and internal stakeholders. Location London (hybrid with 2 days in office each week). Your Daily Adventures Will Include Own Strategic Customer Outcomes Manage a focused book of 3-5 high value, complex accounts Develop and evolve outcome based success plans aligned to customer business objectives and renewal timelines Drive sustained adoption of Outreach across teams and workflows Identify leading indicators of risk and expansion, embedding renewal readiness into ongoing engagement Partner closely with Client Account Executives to shape retention and growth strategy while they lead commercial conversations Drive AI Adoption & Workflow Evolution Guide customers in embedding Outreach's AI capabilities into daily revenue workflows Analyse AI usage patterns and workflow data to identify optimisation, efficiency, and expansion opportunities Translate AI driven productivity gains into measurable business impact (pipeline velocity, rep productivity, forecasting accuracy, win rates) Support customers in redesigning elements of their revenue processes to fully leverage automation and agentic capabilities Stay ahead of evolving AI features and proactively advise customers on adoption pathways Lead Complex Stakeholder Environments Build and maintain multi threaded relationships across key stakeholders Navigate varying priorities across Sales, RevOps, Enablement, and leadership Maintain clarity and alignment on shared success criteria Serve as a consistent, credible advisor throughout the customer journey Elevate the Team Act as a senior peer and mentor within the Customer Success team Support colleagues in shaping account strategy and preparing executive facing business reviews Share best practices, playbooks, and insights across the region Provide early visibility on emerging risks or patterns across strategic accounts Partner with the regional CS leader to improve consistency, operating rhythm, and performance standards Collaborate Cross Functionally Partner with Professional Services on onboarding and value acceleration Coordinate with Product, Support, Sales, and Marketing to maximise customer experience Represent the voice of strategic customers internally Help influence improvements in product positioning and workflow enablement based on customer insight Our Vision of You Significant experience (typically 7-10+ years) in Customer Success, Account Management, or a related SaaS role supporting complex software and business transformation Proven success managing complex or strategic accounts with measurable retention outcomes Strong commercial awareness and ability to influence renewal strategy without directly owning pricing Experience driving adoption of AI enabled or automation driven platforms Strong understanding of modern revenue processes and go to market workflows Demonstrated ability to mentor or coach peers in a professional setting High emotional intelligence and ability to build trusted relationships across stakeholder levels Ability to influence without direct authority Strong communication skills, able to tailor messaging to different audiences Self motivated with a strong sense of ownership and collaborative accountability Comfortable operating in ambiguity and helping bring clarity to others How EMEA CS Operates We communicate openly, early, and often We take ownership from start to finish We are proactive We build relationships at every level We think strategically and act with purpose We learn and adapt Why You'll Love It Here 25 days holiday + 8 bank holidays Outreach contributes a monthly contribution towards your pension Private medical care for employee and spouse/family with Program Health Plus Cash plan is offered through Medicash to help offset out of pocket medical related expenses Dental coverage Life insurance at 4x annual salary 16 weeks of annual top up maternity leave pay or 8 weeks of fully paid paternity leave A parental leave program that includes not just extended time off but options for a paid night nurse Opportunity to be part of company success via equity program Diversity and inclusion programs that promote employee resource groups like OWN+ (Outreach Women's Network), Adelante (Latinx community), OBX (Outreach Black Connection), Mosaic (AAPI community), Pride (LGBTQIA+), Gender+, Disability Community, and Veterans/Military Employee referral bonuses to encourage the addition of great new people to the team Our success is reliant on building teams that include people from different backgrounds and experiences who can elevate assumptions and ideas with fresh perspectives. We're dedicated to hiring the whole human, not just a resume. To that end, we look for a diverse pool of applicants-including those from historically marginalized groups. We would like to invite you to apply even if you don't think you meet all of the requirements listed below. We don't want a few lines in a job description to get between us and the opportunity to meet you.