Are you a Social Media Account Manager ready for more ownership, influence and trust in your role? This is an opportunity to join a bold, creative agency working with a mix of established and challenger FMCG brands, where social plays a central role in shaping how brands show up. You ll take ownership of organic social delivery and client relationships, with the space to apply your thinking, back your ideas and see them through. The role You ll lead organic social delivery across a portfolio of clients - shaping social strategy, managing content calendars and overseeing day-to-day channel management. You ll act as a trusted point of contact for clients, confidently guiding conversations, presenting plans and ensuring social activity aligns with wider campaign objectives. Alongside delivery, you ll play a key role in driving the quality and direction of social output. You ll spot cultural moments and opportunities, respond to performance insights, and evolve content based on what s working. Working closely with creative and client teams, you ll contribute to integrated campaigns and help strengthen the agency s social offering. This role suits someone who enjoys balancing strategic thinking with hands-on delivery, values strong client relationships, and wants the autonomy to shape work, influence decisions and make a visible impact. You ll bring Experience running social media for brands within an agency environment A strong understanding of organic social across multiple platforms Confident copywriting skills with a good eye for engaging content Experience managing content calendars, community engagement, analytics and performance Strong organisation and the ability to juggle multiple priorities A genuine love for pop culture, trends and storytelling Why join? You ll be joining an agency that s investing in its social offering, with clear ambition and momentum behind it. This role offers the chance to take ownership, influence direction and play a meaningful part in shaping how social supports wider client work. Alongside meaningful work, you ll benefit from hybrid working, a central London workspace, your birthday off, regular team socials and ongoing learning and development. Salary is £35K, with a fantastic suite of benefits. The role is based in central London. Keen to learn more? Apply now for the Social Media Account Manager job spec, with support throughout the hiring process.
Jan 09, 2026
Full time
Are you a Social Media Account Manager ready for more ownership, influence and trust in your role? This is an opportunity to join a bold, creative agency working with a mix of established and challenger FMCG brands, where social plays a central role in shaping how brands show up. You ll take ownership of organic social delivery and client relationships, with the space to apply your thinking, back your ideas and see them through. The role You ll lead organic social delivery across a portfolio of clients - shaping social strategy, managing content calendars and overseeing day-to-day channel management. You ll act as a trusted point of contact for clients, confidently guiding conversations, presenting plans and ensuring social activity aligns with wider campaign objectives. Alongside delivery, you ll play a key role in driving the quality and direction of social output. You ll spot cultural moments and opportunities, respond to performance insights, and evolve content based on what s working. Working closely with creative and client teams, you ll contribute to integrated campaigns and help strengthen the agency s social offering. This role suits someone who enjoys balancing strategic thinking with hands-on delivery, values strong client relationships, and wants the autonomy to shape work, influence decisions and make a visible impact. You ll bring Experience running social media for brands within an agency environment A strong understanding of organic social across multiple platforms Confident copywriting skills with a good eye for engaging content Experience managing content calendars, community engagement, analytics and performance Strong organisation and the ability to juggle multiple priorities A genuine love for pop culture, trends and storytelling Why join? You ll be joining an agency that s investing in its social offering, with clear ambition and momentum behind it. This role offers the chance to take ownership, influence direction and play a meaningful part in shaping how social supports wider client work. Alongside meaningful work, you ll benefit from hybrid working, a central London workspace, your birthday off, regular team socials and ongoing learning and development. Salary is £35K, with a fantastic suite of benefits. The role is based in central London. Keen to learn more? Apply now for the Social Media Account Manager job spec, with support throughout the hiring process.
Are you ready to shape the culture, talent strategy, and employee experience of a fast-growing, purpose-led technical services group? A forward-thinking, digitally enabled engineering services group is seeking an ambitious and experienced People & Culture Manager to join their senior leadership team. Operating across multiple UK sites, this group is committed to establishing a best-in-class, high-performance working environment that supports both personal and professional development at all levels. With ambitious growth targets (doubling in headcount by the end of 2026), this is a critical leadership role - ideal for a values-driven HR leader with a passion for building culture, driving transformation, and delivering scalable people strategies across a national, multi-site technical workforce. Key Responsibilities as People & Culture Manager will be to: - Performance & Engagement - support performance appraisals, employee feedback, engagement initiatives, and proactive employee relations. Recruitment & Workforce Development - manage recruitment pipelines, digital tools, onboarding, and create a group-wide workforce development plan. Learning & Development - establish and implement L&D priorities, leadership development activities, and future-focused training workflows. Policy & Process Excellence - standardise HR policies across subsidiaries, define digital workflows and oversee HR documentation. Strategic HR Support - advise the board on compensation, benefits, and organisational strategy; collaborate with functional leads in SHEQ, Finance, Marketing, and IT to drive group-wide initiatives. Culture & Employer Branding - align the organisation around group values and brand pillars, create initiatives to sustain high performance, and support outreach activities. Operational Excellence - monitor functional metrics, analyse performance data, and define actionable insights for board reporting. The successful candidate will: - Proven HR leadership experience, ideally in engineering services or a related sector such as construction, facilities management, or industrial maintenance. Strong background in organisational development, workforce planning, and people strategy. Experience in multi-site, national organisations with trade/technical workforces. Proactive, highly organised, and comfortable leading parallel HR projects across diverse teams. A confident communicator who can influence senior stakeholders and inspire teams. Enthusiastic about building a modern, supportive, and scalable HR function. Comfortable with occasional UK-wide travel. What's on Offer Salary to 50,000 Pension 25 days holiday plus 8 bank holidays Death in service 2 paid volunteer days annually Online GP access Work from home on Friday Self-care support Career progression pathway. A purpose-driven working environment with a focus on culture, growth, and impact. The opportunity to be part of a leadership team building a truly progressive and future-ready organisation. Interested? To apply, please follow the 'apply now' link to send your CV to Emma Brighouse at Morgan Ryder Associates. At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions. We recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy. Our commitment: Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.
Jan 09, 2026
Full time
Are you ready to shape the culture, talent strategy, and employee experience of a fast-growing, purpose-led technical services group? A forward-thinking, digitally enabled engineering services group is seeking an ambitious and experienced People & Culture Manager to join their senior leadership team. Operating across multiple UK sites, this group is committed to establishing a best-in-class, high-performance working environment that supports both personal and professional development at all levels. With ambitious growth targets (doubling in headcount by the end of 2026), this is a critical leadership role - ideal for a values-driven HR leader with a passion for building culture, driving transformation, and delivering scalable people strategies across a national, multi-site technical workforce. Key Responsibilities as People & Culture Manager will be to: - Performance & Engagement - support performance appraisals, employee feedback, engagement initiatives, and proactive employee relations. Recruitment & Workforce Development - manage recruitment pipelines, digital tools, onboarding, and create a group-wide workforce development plan. Learning & Development - establish and implement L&D priorities, leadership development activities, and future-focused training workflows. Policy & Process Excellence - standardise HR policies across subsidiaries, define digital workflows and oversee HR documentation. Strategic HR Support - advise the board on compensation, benefits, and organisational strategy; collaborate with functional leads in SHEQ, Finance, Marketing, and IT to drive group-wide initiatives. Culture & Employer Branding - align the organisation around group values and brand pillars, create initiatives to sustain high performance, and support outreach activities. Operational Excellence - monitor functional metrics, analyse performance data, and define actionable insights for board reporting. The successful candidate will: - Proven HR leadership experience, ideally in engineering services or a related sector such as construction, facilities management, or industrial maintenance. Strong background in organisational development, workforce planning, and people strategy. Experience in multi-site, national organisations with trade/technical workforces. Proactive, highly organised, and comfortable leading parallel HR projects across diverse teams. A confident communicator who can influence senior stakeholders and inspire teams. Enthusiastic about building a modern, supportive, and scalable HR function. Comfortable with occasional UK-wide travel. What's on Offer Salary to 50,000 Pension 25 days holiday plus 8 bank holidays Death in service 2 paid volunteer days annually Online GP access Work from home on Friday Self-care support Career progression pathway. A purpose-driven working environment with a focus on culture, growth, and impact. The opportunity to be part of a leadership team building a truly progressive and future-ready organisation. Interested? To apply, please follow the 'apply now' link to send your CV to Emma Brighouse at Morgan Ryder Associates. At Morgan Ryder we can provide you with a full range of employment opportunities from short term and fixed term temporary vacancies to permanent positions. We recruit for companies that operate in the following industries: Defence Equipment, Food and Drink Manufacturers, FMCG, Packaging, Engineering, Automotive, Aerospace, Warehousing, Logistics, Waste Management, Petro Chemical, Pharmaceutical, Power & Renewable Energy. Our commitment: Equal opportunities are important to us. We believe that diversity and inclusion at Morgan Ryder Associates are critical to our success as DE&I positive company, so we want to recruit, develop, and keep the best talent. We encourage applications from everyone, regardless of background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. Please note that calls to and from the offices of Morgan Ryder Associates Ltd. may be monitored or recorded. This is to ensure compliance with regulatory procedures, record business transactions and for training purposes.
We are a not-for-profit organisation committed to increasing the diversity and numbers of young people entering engineering and technology to meet the future workforce needs, as well as promoting roles that help us work towards net zero and drive environmental sustainability. Are you an experienced marcomms professional with a passion for building relationships and increasing audience engagement? We re looking for the right person to join us to drive our schools-facing campaigns, working across the marketing communications mix. Working with a range of stakeholders, you ll manage the development, planning and execution of a range of strategic campaigns and communication. You ll create compelling content that promotes our activities across multiple channels, tracking and reporting on performance and engagement. About EngineeringUK Our purpose is to drive change so more young people choose engineering and technology careers. Our vision is that the UK has the workforce needed for engineering and technology to thrive, to improve sustainability and to achieve net zero. Our mission is to enable more young people from all backgrounds to be informed, inspired and progress into engineering and technology. In the UK, we don t have enough engineers and demand is going up. So, we need more young people to realise there could be a future for them in engineering and technology. To really thrive, we need a stronger, more diverse and representative workforce and for that we have to do things differently to make engineering more appealing. We are a not-for-profit working with hundreds of organisations across business, education, professional institutions and the third sector so we can all grow the future talent pool together. We drive that collective effort through research and evidence, leadership, activities for schools and advocacy, with a focus on long-term sustainability. We guided by a series of values that we apply to all our activity: We are inclusive and care about diversity. We understand that we have different needs and create opportunities for everyone's voice to be heard We are collaborative . We listen, share and work in partnership to achieve our vision We are curious and keen to learn. We challenge ourselves and others to innovate and experiment We are insightful . We evaluate what we do and draw on research to make decisions and to improve our collective understanding We are driven by a strong sense of purpose. We are determined to make an impact and achieve our goals About the role The Marketing Communications Manager is responsible for the strategic delivery of strong marcomms campaigns and content creation that help meet programme targets, raise the profile of our work and drive increased targeted engagement with our programmes and services. Your main focus will be on programmes to engage our schools audiences, including teachers, careers leaders and young people. You will also drive engagement with organisations that run STEM outreach activities to help make all schools outreach more impactful. In your role you will manage recruitment campaigns and marcomms for EUK Education (our schools-facing brand) and associated programmes such as Big Bang. You will also manage social channels, web editing and some design elements, as well as supporting on wider marketing communications to our corporate audiences. The role is London based at our office at 10 Lower Thames Street, London EC3R 6EN and will involve frequent / may involve some travel in the UK (amend as required). We believe that hybrid working has many benefits and are pleased to offer flexible working with a minimum of 2 days (or 40%) a week in the office and the option for a flexible start and end to the working day in our vibrant central London office overlooking the Thames. Further details on our flexible working practices can be discussed at interview or you can reach out to a member of our HR team. Further details of the role can be found in the job description and person specification. Person specification Essential skills / competencies Proven experience of developing, planning and executing effective marcomms campaigns, including monitoring, analytics and reporting against targets Experience of schools/teacher-focused marketing communications Strong understanding and experience of digital communication methods, including CMS, social, e-marketing platforms, Google Analytics, SEO Experience of creating digital marketing content and managing design and production processes Ability to think creatively and innovatively whilst working under pressure Strong attention to detail, ensuring high quality outputs are delivery on deadline and to budget Excellent relationship management skills and experience of successfully managing external agencies Ability to work independently and flexibly in a rapidly changing environment Excellent communication skills, both written and oral Commitment to our mission and values, you will be able to engage with our values and work in a way that supports our commitment to equity, diversity and inclusion Desirable skills / competencies Experience of AEO/GEO and AI for marketing communications Strong analytical skills, turning data into insights Video editing skills Education / level of experience A professional marketing or communications qualification is desirable but not essential for this role This role would suit candidates with several years of solid marketing communications experience, ideally including some experience at manager level EngineeringUK is committed to being an inclusive workplace, where everyone feels they belong. This is supported by the dedicated work we are doing to ensure our policies and practices are inclusive and that our staff are trained to be able to fulfil this commitment. We value the benefits of a diverse workforce and encourage applications from people of all backgrounds and experiences. Our recruitment process is designed to be as accessible and inclusive as possible and to ensure people are individually assessed regardless of their backgrounds or characteristics. We are an equal opportunities employer and are open to flexible working, including job share. Applying for this role Applications If you would like to request to submit your application in an alternative format to support accessibility, please let us know. The deadline for applications is 5:00pm on Sunday 1 February 2026. Interviews Applications will be assessed against the requirements for the post as set out in the Role Profile and Person Specification. We are a Disability Confident committed employer. We guarantee an interview to any disabled people who meet the minimum requirements of the role. Additionally, if there are any reasonable adjustments we can make to make this process easier for you then we are happy to do so. Just complete the relevant sections of the online application form. We aim to notify candidates who have been shortlisted within 2 weeks. If you have not heard from us by this time, please assume that you have not been successful. First interviews will be held mid to late February What can we offer you? Competitive salary 28 days paid annual leave (plus bank holidays), in addition we normally close for the Christmas week Competitive pension (10% employer contribution) Annual bonus opportunity Flexible working A vibrant office with terrace overlooking the Thames embankment and Tower Bridge Employee Assistance Programme Life Insurance (4 x salary) Cycle to Work Scheme Long term illness/incapacity insurance cover (permanent health insurance or PHI) Annual private health check for all employees over 40 once they have completed their probationary period and to employees over 35 after 3 years service Discounted gym membership Yearly flu vaccination
Jan 09, 2026
Full time
We are a not-for-profit organisation committed to increasing the diversity and numbers of young people entering engineering and technology to meet the future workforce needs, as well as promoting roles that help us work towards net zero and drive environmental sustainability. Are you an experienced marcomms professional with a passion for building relationships and increasing audience engagement? We re looking for the right person to join us to drive our schools-facing campaigns, working across the marketing communications mix. Working with a range of stakeholders, you ll manage the development, planning and execution of a range of strategic campaigns and communication. You ll create compelling content that promotes our activities across multiple channels, tracking and reporting on performance and engagement. About EngineeringUK Our purpose is to drive change so more young people choose engineering and technology careers. Our vision is that the UK has the workforce needed for engineering and technology to thrive, to improve sustainability and to achieve net zero. Our mission is to enable more young people from all backgrounds to be informed, inspired and progress into engineering and technology. In the UK, we don t have enough engineers and demand is going up. So, we need more young people to realise there could be a future for them in engineering and technology. To really thrive, we need a stronger, more diverse and representative workforce and for that we have to do things differently to make engineering more appealing. We are a not-for-profit working with hundreds of organisations across business, education, professional institutions and the third sector so we can all grow the future talent pool together. We drive that collective effort through research and evidence, leadership, activities for schools and advocacy, with a focus on long-term sustainability. We guided by a series of values that we apply to all our activity: We are inclusive and care about diversity. We understand that we have different needs and create opportunities for everyone's voice to be heard We are collaborative . We listen, share and work in partnership to achieve our vision We are curious and keen to learn. We challenge ourselves and others to innovate and experiment We are insightful . We evaluate what we do and draw on research to make decisions and to improve our collective understanding We are driven by a strong sense of purpose. We are determined to make an impact and achieve our goals About the role The Marketing Communications Manager is responsible for the strategic delivery of strong marcomms campaigns and content creation that help meet programme targets, raise the profile of our work and drive increased targeted engagement with our programmes and services. Your main focus will be on programmes to engage our schools audiences, including teachers, careers leaders and young people. You will also drive engagement with organisations that run STEM outreach activities to help make all schools outreach more impactful. In your role you will manage recruitment campaigns and marcomms for EUK Education (our schools-facing brand) and associated programmes such as Big Bang. You will also manage social channels, web editing and some design elements, as well as supporting on wider marketing communications to our corporate audiences. The role is London based at our office at 10 Lower Thames Street, London EC3R 6EN and will involve frequent / may involve some travel in the UK (amend as required). We believe that hybrid working has many benefits and are pleased to offer flexible working with a minimum of 2 days (or 40%) a week in the office and the option for a flexible start and end to the working day in our vibrant central London office overlooking the Thames. Further details on our flexible working practices can be discussed at interview or you can reach out to a member of our HR team. Further details of the role can be found in the job description and person specification. Person specification Essential skills / competencies Proven experience of developing, planning and executing effective marcomms campaigns, including monitoring, analytics and reporting against targets Experience of schools/teacher-focused marketing communications Strong understanding and experience of digital communication methods, including CMS, social, e-marketing platforms, Google Analytics, SEO Experience of creating digital marketing content and managing design and production processes Ability to think creatively and innovatively whilst working under pressure Strong attention to detail, ensuring high quality outputs are delivery on deadline and to budget Excellent relationship management skills and experience of successfully managing external agencies Ability to work independently and flexibly in a rapidly changing environment Excellent communication skills, both written and oral Commitment to our mission and values, you will be able to engage with our values and work in a way that supports our commitment to equity, diversity and inclusion Desirable skills / competencies Experience of AEO/GEO and AI for marketing communications Strong analytical skills, turning data into insights Video editing skills Education / level of experience A professional marketing or communications qualification is desirable but not essential for this role This role would suit candidates with several years of solid marketing communications experience, ideally including some experience at manager level EngineeringUK is committed to being an inclusive workplace, where everyone feels they belong. This is supported by the dedicated work we are doing to ensure our policies and practices are inclusive and that our staff are trained to be able to fulfil this commitment. We value the benefits of a diverse workforce and encourage applications from people of all backgrounds and experiences. Our recruitment process is designed to be as accessible and inclusive as possible and to ensure people are individually assessed regardless of their backgrounds or characteristics. We are an equal opportunities employer and are open to flexible working, including job share. Applying for this role Applications If you would like to request to submit your application in an alternative format to support accessibility, please let us know. The deadline for applications is 5:00pm on Sunday 1 February 2026. Interviews Applications will be assessed against the requirements for the post as set out in the Role Profile and Person Specification. We are a Disability Confident committed employer. We guarantee an interview to any disabled people who meet the minimum requirements of the role. Additionally, if there are any reasonable adjustments we can make to make this process easier for you then we are happy to do so. Just complete the relevant sections of the online application form. We aim to notify candidates who have been shortlisted within 2 weeks. If you have not heard from us by this time, please assume that you have not been successful. First interviews will be held mid to late February What can we offer you? Competitive salary 28 days paid annual leave (plus bank holidays), in addition we normally close for the Christmas week Competitive pension (10% employer contribution) Annual bonus opportunity Flexible working A vibrant office with terrace overlooking the Thames embankment and Tower Bridge Employee Assistance Programme Life Insurance (4 x salary) Cycle to Work Scheme Long term illness/incapacity insurance cover (permanent health insurance or PHI) Annual private health check for all employees over 40 once they have completed their probationary period and to employees over 35 after 3 years service Discounted gym membership Yearly flu vaccination
FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with eighteen depots across the South of England, Wales and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business. The Regional Business Development Manager role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role within each of our local markets and provides opportunity for Account Development and identification of New Business opportunities as we look to further strengthen our market presence. This role is a mix of both field based to engage our customers as required as well as weekly time within our Basingstoke Depot to also support the engagement and development of customer accounts within the defined customer portfolio and as part of the portfolio development activity. A background in the hire sector would be advantageous although not necessary, experience within a field sales account development role is essential. Main Responsibilities of the Business Development Manager: Oversee, manage, and develop a defined portfolio of newly acquired customer accounts Identify and secure new customer accounts in line with local market sales revenue goals Manage the growth and development of company key accounts in line with business growth goals Support and achieve delivery of sales growth targets for all FTH products and services Research, develop and deliver customer account proposals and agreements Work with local, regional and internal Marketing team to maximise FTH business opportunities Act as a brand ambassador across industry marketing and promotional opportunities Provide regional team and the overall business with market intelligence and insights Maximise customer awareness and trading performance via internal customer management platform Provide point-of-contact resource to maximise customer end to end experience Undertake and generate company sales performance reports as required to local management group Obtain and manage hire enquiries and orders when required What you will need to bring to the role: Capable of developing strong client relationships Proven experience in selling products & services to end user Strong presentation skills, both verbally and written Confidence to work on own initiative, but within a team environment Effective organisational and communication skills New business prospecting knowledge, skills and experience Good planning and preparation skills Committed to providing an industry leading service delivery approach to business development Flexible in approach to the role to meet business requirements Self-Confident Effective negotiating skills essential Time management essential Competent levels of IT understanding Entrepreneurial spirit Commitment to self-development High level of integrity and trust Benefits: Sales bonus scheme (first year on-target earnings of £50k+ and with an uncapped OTE) Loyalty bonus scheme Pension - auto enrolment Group Life Insurance Company car or monthly car allowance 33 days holiday, inclusive of Bank Holidays Perk Box Birthday Gift
Jan 09, 2026
Full time
FTH Hire Group is one of the largest and fastest growing independent plant and tool hire companies in the UK, with eighteen depots across the South of England, Wales and Scotland. As a result of our ambitious growth plans, we are looking to add additional high calibre people to our growing business. The Regional Business Development Manager role provides a fantastic opportunity to contribute to the ongoing success as the business continues an exciting growth plan. This is a pivotal role within each of our local markets and provides opportunity for Account Development and identification of New Business opportunities as we look to further strengthen our market presence. This role is a mix of both field based to engage our customers as required as well as weekly time within our Basingstoke Depot to also support the engagement and development of customer accounts within the defined customer portfolio and as part of the portfolio development activity. A background in the hire sector would be advantageous although not necessary, experience within a field sales account development role is essential. Main Responsibilities of the Business Development Manager: Oversee, manage, and develop a defined portfolio of newly acquired customer accounts Identify and secure new customer accounts in line with local market sales revenue goals Manage the growth and development of company key accounts in line with business growth goals Support and achieve delivery of sales growth targets for all FTH products and services Research, develop and deliver customer account proposals and agreements Work with local, regional and internal Marketing team to maximise FTH business opportunities Act as a brand ambassador across industry marketing and promotional opportunities Provide regional team and the overall business with market intelligence and insights Maximise customer awareness and trading performance via internal customer management platform Provide point-of-contact resource to maximise customer end to end experience Undertake and generate company sales performance reports as required to local management group Obtain and manage hire enquiries and orders when required What you will need to bring to the role: Capable of developing strong client relationships Proven experience in selling products & services to end user Strong presentation skills, both verbally and written Confidence to work on own initiative, but within a team environment Effective organisational and communication skills New business prospecting knowledge, skills and experience Good planning and preparation skills Committed to providing an industry leading service delivery approach to business development Flexible in approach to the role to meet business requirements Self-Confident Effective negotiating skills essential Time management essential Competent levels of IT understanding Entrepreneurial spirit Commitment to self-development High level of integrity and trust Benefits: Sales bonus scheme (first year on-target earnings of £50k+ and with an uncapped OTE) Loyalty bonus scheme Pension - auto enrolment Group Life Insurance Company car or monthly car allowance 33 days holiday, inclusive of Bank Holidays Perk Box Birthday Gift
Principal Product Manager - Insurance and Asset Owners EMEA page is loaded Principal Product Manager - Insurance and Asset Owners EMEAlocations: London Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: R11184We are seeking an Insurance and Asset Owner Product Leader for EMEA, who can establish a strategy and execute to drive growth in our core middle and back-office market ranging from Insurance to Pensions and Corporates. As a Product Lead, you will also play a critical role in scaling our products to address the needs of key industries and asset classes.This is an exceptional opportunity for a seasoned professional with experience building financial technology software who wishes to be a business and product leader alike. You will partner very closely with the Sales, Client Services and Operations leaders in EMEA to drive revenue growth and unit economics, support client success with increasing NPS/CSAT. You will also implement the high-level road map of new and existing product lines by collaborating with functional product leaders while also driving the EMEA specific product strategy.You will report to the Global Head of Product for Insurance and Asset Owners and will be responsible for identifying market opportunities, developing product strategy to address those opportunities, executing on product roadmap and supporting go-to-market (GTM) motions. Responsibilities: Conduct market analysis across front, middle and back-office (FBO) applications. Collaborate with sales and CS leaders to build a consensus on the market opportunity, competitive landscape, alternatives, and barriers to CW solutions adoption in the market. Assess Clearwater products fit by market and client segments and build a clear and differentiated product strategy with investment needs and growth projections. Document replacement grade functionality requirements. Build trust and confidence with current and prospective Customers. Be the voice of the customer and ensure there is alignment of asks from the customer with items on the roadmap. Develop a comprehensive EMEA product strategy and roadmap that is validated with clients and aligned with current CW functional product capabilities. Collaborate closely with engineering, marketing, sales and client delivery leaders to bring products to life that are intuitive, scalable Oversee execution of the roadmap by PMs and deliver concrete "wins" with each release. Drive thought leadership, champion product direction internally with senior leadership team, and externally to customers, analysts, and media. When needed, dive into details and write compelling product requirements documentation that meet customer demands in the market. Cultivate relationships with key strategic clients across multiple geographies, support executive forums, and help develop future revenue opportunities. Participate in Quarterly Business Review with senior leadership to monitor revenue, key business metrics and trends, manage budgets, and ensure product investments align with growth targets and customer needs. Partner laterally across the organization, establish and maintain outstanding communication, and build/maintain collaborative relationships at all levels. Stay abreast of competitive and market dynamics and apply insights to the CW product strategy and execution. Build and mentor a diverse, high-performing team if product managers focused on outcomes and excellence. What we look for: At least 15 years of experience in Investment management technologies and operations either at Insurance/Asset owner firm or technology provider, with a minimum of 5 years in leading a product. Experience as a practitioner or product creator for the business processes in multiple of these areas: investment accounting, regulatory reporting, compliance, performance attribution and risk analytics, trade operations, client reporting/EDM, EMEA specific asset pricing and valuations. Defendable opinion into the current EMEA investment management market such as growth areas, buyer, competition, budgets and client business drivers. You may be asked to present. Demonstrated ability to build new SaaS products and build a product business with revenues and growth. Deep familiarity with modern data, analytics, and trading technologies from data integration, and investment management systems landscape to front end reporting. Deep domain expertise in investment management, particularly in investment accounting, regulatory reporting, valuations, risk/performance and related areas Proven ability to manage complex programs, including execution, implementation, and influencing skills. Excellent communication and presentation skills, commitment to delivering superior internal and external customer experience. Bachelor's degree in finance, accounting, business, computer science, or other relevant technical discipline. Willingness to travel 25%-50% of the time across EMEA. Preferred Qualifications: CA/CPA or related certifications or an MBA from a top university Location: London Conversational knowledge of French or German What we offer: Business casual atmosphere Team focused culture that promotes innovation and ownership Access cutting edge investment reporting technology and expertise RSUs as well as employee stock purchase plan (discounted shares) Private medical and dental insurance Various social and volunteering opportunities, including volunteer time off to give back to the community Defined and undefined career pathways allowing you to grow your own way Work from anywhere 3 weeks out of the year An opportunity to revolutionize the investment industryStudies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to still apply! You may be just what we're looking for.
Jan 09, 2026
Full time
Principal Product Manager - Insurance and Asset Owners EMEA page is loaded Principal Product Manager - Insurance and Asset Owners EMEAlocations: London Officetime type: Full timeposted on: Posted Yesterdayjob requisition id: R11184We are seeking an Insurance and Asset Owner Product Leader for EMEA, who can establish a strategy and execute to drive growth in our core middle and back-office market ranging from Insurance to Pensions and Corporates. As a Product Lead, you will also play a critical role in scaling our products to address the needs of key industries and asset classes.This is an exceptional opportunity for a seasoned professional with experience building financial technology software who wishes to be a business and product leader alike. You will partner very closely with the Sales, Client Services and Operations leaders in EMEA to drive revenue growth and unit economics, support client success with increasing NPS/CSAT. You will also implement the high-level road map of new and existing product lines by collaborating with functional product leaders while also driving the EMEA specific product strategy.You will report to the Global Head of Product for Insurance and Asset Owners and will be responsible for identifying market opportunities, developing product strategy to address those opportunities, executing on product roadmap and supporting go-to-market (GTM) motions. Responsibilities: Conduct market analysis across front, middle and back-office (FBO) applications. Collaborate with sales and CS leaders to build a consensus on the market opportunity, competitive landscape, alternatives, and barriers to CW solutions adoption in the market. Assess Clearwater products fit by market and client segments and build a clear and differentiated product strategy with investment needs and growth projections. Document replacement grade functionality requirements. Build trust and confidence with current and prospective Customers. Be the voice of the customer and ensure there is alignment of asks from the customer with items on the roadmap. Develop a comprehensive EMEA product strategy and roadmap that is validated with clients and aligned with current CW functional product capabilities. Collaborate closely with engineering, marketing, sales and client delivery leaders to bring products to life that are intuitive, scalable Oversee execution of the roadmap by PMs and deliver concrete "wins" with each release. Drive thought leadership, champion product direction internally with senior leadership team, and externally to customers, analysts, and media. When needed, dive into details and write compelling product requirements documentation that meet customer demands in the market. Cultivate relationships with key strategic clients across multiple geographies, support executive forums, and help develop future revenue opportunities. Participate in Quarterly Business Review with senior leadership to monitor revenue, key business metrics and trends, manage budgets, and ensure product investments align with growth targets and customer needs. Partner laterally across the organization, establish and maintain outstanding communication, and build/maintain collaborative relationships at all levels. Stay abreast of competitive and market dynamics and apply insights to the CW product strategy and execution. Build and mentor a diverse, high-performing team if product managers focused on outcomes and excellence. What we look for: At least 15 years of experience in Investment management technologies and operations either at Insurance/Asset owner firm or technology provider, with a minimum of 5 years in leading a product. Experience as a practitioner or product creator for the business processes in multiple of these areas: investment accounting, regulatory reporting, compliance, performance attribution and risk analytics, trade operations, client reporting/EDM, EMEA specific asset pricing and valuations. Defendable opinion into the current EMEA investment management market such as growth areas, buyer, competition, budgets and client business drivers. You may be asked to present. Demonstrated ability to build new SaaS products and build a product business with revenues and growth. Deep familiarity with modern data, analytics, and trading technologies from data integration, and investment management systems landscape to front end reporting. Deep domain expertise in investment management, particularly in investment accounting, regulatory reporting, valuations, risk/performance and related areas Proven ability to manage complex programs, including execution, implementation, and influencing skills. Excellent communication and presentation skills, commitment to delivering superior internal and external customer experience. Bachelor's degree in finance, accounting, business, computer science, or other relevant technical discipline. Willingness to travel 25%-50% of the time across EMEA. Preferred Qualifications: CA/CPA or related certifications or an MBA from a top university Location: London Conversational knowledge of French or German What we offer: Business casual atmosphere Team focused culture that promotes innovation and ownership Access cutting edge investment reporting technology and expertise RSUs as well as employee stock purchase plan (discounted shares) Private medical and dental insurance Various social and volunteering opportunities, including volunteer time off to give back to the community Defined and undefined career pathways allowing you to grow your own way Work from anywhere 3 weeks out of the year An opportunity to revolutionize the investment industryStudies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to still apply! You may be just what we're looking for.
About The Role Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power over 1'000'000 critical business decisions every day. Taktile is based in Berlin, London and New York City. Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services. Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all. Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath. We're backed by some of the world's leading investors and show great traction with scale-ups and large enterprises across the financial services and insurance industry. We are looking to build on this success by growing our sales team, professionalizing our go-to-market, and acquiring more customers. That's where you come in. As a Senior Solutions Engineer, you are core to our mission of transforming our customer's decisioning infrastructure - helping them optimize and automate complex, critical business decisions using state-of-the-art technology, including the latest advances in AI You will work in partnership with Taktile's Sales Team and are making sure our customers get value from Taktile throughout their entire lifecycle. You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile in their decisioning tech stack. If you are passionate about cutting-edge technology, stay up to date on the latest AI developments, and have a few years of hands on experience with Python, APIs, and modern AI models in customer-facing environments - all while thriving in a an awesome team that empowers you to grow, then we think you'll love this job! About You You know how to build strong customer relationships with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts). You have intermediate-level Python skills and are comfortable writing, testing, and debugging code in customer-facing or production adjacent environments. You are curious and customer centric. You enjoy learning about our customers' and prospects' businesses and helping them solve challenges. You are able to plan and manage project scope, expectations and timelines. You will need to manage multiple projects across customers that will be at different parts of their journey with Taktile. You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business. You are collaborative and work well with your peers in Marketing, Sales, Product, Engineering and the Customer Success team. You are creative and proactive - you're always looking for ways to stand out with customers and prospects. You have excellent written and spoken English. What You'll Do You discover and translate customer's strategic priorities and problem statements into high impact use cases leveraging Taktile during the sales process and throughout the entire customer value journey including adoption, expansion and renewal. You lead the design and execution of proof of value projects that combine customer data, ML/AI models, and Taktile's platform to demonstrate strategic ROI. You build technical prototypes and demos leveraging the Taktile platform that simulate production grade integrations and workflows. You collaborate with partners and customers to design and build solutions in Taktile's Decisioning Platform. You lead proof of value projects and can communicate the value opportunity of a full implementation and the corresponding strategic roadmap to senior stakeholders up to C level executives. You onboard and work with various of our customers' teams (domain experts, product, engineering, data science) to help them solve real world problems. You understand people and technology, and are proficient and diligent in writing and testing Python code, and committed to providing an excellent experience and fast time to value to Taktile's customers. You work with product management to translate your knowledge of customer problems into product insights to shape Taktile's product roadmap. You create re usable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function. You lead the discovery for new use cases and implement them on the platform to assess product solution fit. You provide feedback to our product team and share results of your discovery with go to market functions. Ideal, But Not Required Live for Customer Value: You have at least 3-5 years of experience working within Enterprise/"high touch" Solution Engineering, as a technical Customer Success Manager/Engineer in a B2B SaaS company or as (Technical) Senior Consultant. Technical expertise: You have a general understanding of REST APIs (design, integration, authentication) You have experience building, tuning, or deploying ML models (e.g., scikit learn, XGBoost, PyTorch, TensorFlow) in production settings Experience with AI use cases in financial services (e.g. fraud detection, credit scoring, underwriting) is a strong plus. You are comfortable explaining how a model works to both a technical stakeholder such as a CTO and domain experts such as Credit Risk Managers You have acquired domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.). Our Offer Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here Make an impact and meaningfully shape an early stage company Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe. Receive a top of market equity and cash compensation package Get access to a self development budget you can use to e.g. attend conferences, buy books or take classes. Use the equipment of your choice including meaningful home office set up. Our Stance We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears About Us Taktile helps financial institutions make smarter, safer decisions with the power of AI. Our software gives teams the tools to automate complex decisions - like who to onboard, how to underwrite, or when to flag suspicious activity - with full visibility and control. By combining AI with a rich ecosystem of financial data, Taktile enables companies to adapt their decision making in real time as markets, customer behavior, and risks evolve. Our mission is to build the world's leading platform for automated decision making in financial services - setting the standard for how AI is applied responsibly and effectively in this industry. We were founded by machine learning and data science experts with deep experience in financial services. Today, our team works across Berlin, London, and New York, bringing together engineers, entrepreneurs, and researchers from companies like Google, Amazon, and Meta, as well as fast growing startups and enterprise leaders. Backed by top investors including Y Combinator, Index Ventures, Balderton Capital, and Tiger Global, along with the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath - we're building a world class organization across all functions and levels to power the next generation of AI driven decision making in financial services.
Jan 09, 2026
Full time
About The Role Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power over 1'000'000 critical business decisions every day. Taktile is based in Berlin, London and New York City. Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services. Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all. Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath. We're backed by some of the world's leading investors and show great traction with scale-ups and large enterprises across the financial services and insurance industry. We are looking to build on this success by growing our sales team, professionalizing our go-to-market, and acquiring more customers. That's where you come in. As a Senior Solutions Engineer, you are core to our mission of transforming our customer's decisioning infrastructure - helping them optimize and automate complex, critical business decisions using state-of-the-art technology, including the latest advances in AI You will work in partnership with Taktile's Sales Team and are making sure our customers get value from Taktile throughout their entire lifecycle. You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile in their decisioning tech stack. If you are passionate about cutting-edge technology, stay up to date on the latest AI developments, and have a few years of hands on experience with Python, APIs, and modern AI models in customer-facing environments - all while thriving in a an awesome team that empowers you to grow, then we think you'll love this job! About You You know how to build strong customer relationships with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts). You have intermediate-level Python skills and are comfortable writing, testing, and debugging code in customer-facing or production adjacent environments. You are curious and customer centric. You enjoy learning about our customers' and prospects' businesses and helping them solve challenges. You are able to plan and manage project scope, expectations and timelines. You will need to manage multiple projects across customers that will be at different parts of their journey with Taktile. You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business. You are collaborative and work well with your peers in Marketing, Sales, Product, Engineering and the Customer Success team. You are creative and proactive - you're always looking for ways to stand out with customers and prospects. You have excellent written and spoken English. What You'll Do You discover and translate customer's strategic priorities and problem statements into high impact use cases leveraging Taktile during the sales process and throughout the entire customer value journey including adoption, expansion and renewal. You lead the design and execution of proof of value projects that combine customer data, ML/AI models, and Taktile's platform to demonstrate strategic ROI. You build technical prototypes and demos leveraging the Taktile platform that simulate production grade integrations and workflows. You collaborate with partners and customers to design and build solutions in Taktile's Decisioning Platform. You lead proof of value projects and can communicate the value opportunity of a full implementation and the corresponding strategic roadmap to senior stakeholders up to C level executives. You onboard and work with various of our customers' teams (domain experts, product, engineering, data science) to help them solve real world problems. You understand people and technology, and are proficient and diligent in writing and testing Python code, and committed to providing an excellent experience and fast time to value to Taktile's customers. You work with product management to translate your knowledge of customer problems into product insights to shape Taktile's product roadmap. You create re usable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function. You lead the discovery for new use cases and implement them on the platform to assess product solution fit. You provide feedback to our product team and share results of your discovery with go to market functions. Ideal, But Not Required Live for Customer Value: You have at least 3-5 years of experience working within Enterprise/"high touch" Solution Engineering, as a technical Customer Success Manager/Engineer in a B2B SaaS company or as (Technical) Senior Consultant. Technical expertise: You have a general understanding of REST APIs (design, integration, authentication) You have experience building, tuning, or deploying ML models (e.g., scikit learn, XGBoost, PyTorch, TensorFlow) in production settings Experience with AI use cases in financial services (e.g. fraud detection, credit scoring, underwriting) is a strong plus. You are comfortable explaining how a model works to both a technical stakeholder such as a CTO and domain experts such as Credit Risk Managers You have acquired domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.). Our Offer Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here Make an impact and meaningfully shape an early stage company Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe. Receive a top of market equity and cash compensation package Get access to a self development budget you can use to e.g. attend conferences, buy books or take classes. Use the equipment of your choice including meaningful home office set up. Our Stance We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears About Us Taktile helps financial institutions make smarter, safer decisions with the power of AI. Our software gives teams the tools to automate complex decisions - like who to onboard, how to underwrite, or when to flag suspicious activity - with full visibility and control. By combining AI with a rich ecosystem of financial data, Taktile enables companies to adapt their decision making in real time as markets, customer behavior, and risks evolve. Our mission is to build the world's leading platform for automated decision making in financial services - setting the standard for how AI is applied responsibly and effectively in this industry. We were founded by machine learning and data science experts with deep experience in financial services. Today, our team works across Berlin, London, and New York, bringing together engineers, entrepreneurs, and researchers from companies like Google, Amazon, and Meta, as well as fast growing startups and enterprise leaders. Backed by top investors including Y Combinator, Index Ventures, Balderton Capital, and Tiger Global, along with the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath - we're building a world class organization across all functions and levels to power the next generation of AI driven decision making in financial services.
Our Client Our global iGaming client has a multi-million-pound search budget focused on the UK, Spain, Canada, and LATAM with plans to enter many new markets. They cultivate a fast-paced, collaborative environment where innovation drives everything they do. Their teams are passionate about delivering top-tier gaming experiences, leveraging data-driven insights, and staying ahead in an ever-evolving click apply for full job details
Jan 09, 2026
Full time
Our Client Our global iGaming client has a multi-million-pound search budget focused on the UK, Spain, Canada, and LATAM with plans to enter many new markets. They cultivate a fast-paced, collaborative environment where innovation drives everything they do. Their teams are passionate about delivering top-tier gaming experiences, leveraging data-driven insights, and staying ahead in an ever-evolving click apply for full job details
General Manager - Leicester Tigers - Full-Time / Permanent £60,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for This is a high profile leadership opportunity to lead Levy's food and beverage operations at Leicester Tigers, one of the most iconic and respected rugby clubs in world sport. As General Manager, you will have full accountability for delivering a world class hospitality and matchday food and beverage experience across the stadium, conferences and events, and premium hospitality spaces. Working in close partnership with Leicester Tigers, you will play a pivotal role in enhancing the club's reputation for excellence on and off the pitch. This role requires a senior hospitality professional with proven experience in large scale, high volume stadium or major event environments. You will bring strong commercial acumen, inspirational leadership, and a genuine passion for food, service, and guest experience. You will lead the catering strategy, oversee transformation and innovation across all food and beverage outlets, and ensure operational excellence, financial performance and exceptional guest satisfaction at every touchpoint. We are Levy Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues and major events - from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. General Manager - The Role Use bullet points to outline the core responsibilities. Focus on impact and active verbs such as: Strategy & Partnership Work in partnership with Leicester Tigers and Levy leadership to define and deliver the food and beverage strategy. Translate strategic objectives into clear operational and commercial plans with measurable outcomes. Identify market trends, guest insights and competitor activity to drive innovation and differentiation. Support and deliver capital investment, refurbishment and concept development across the stadium estate. Operational Excellence Take full ownership of all day to day food and beverage operations, including matchdays, non matchday events and conferences. Oversee a diverse portfolio of offers, including retail concessions, bars, premium hospitality and bespoke event catering. Drive continuous improvement in quality, consistency, service standards and guest experience. Ensure Levy and Leicester Tigers brand standards are consistently delivered across all outlets. Maintain full compliance with health & safety, food safety and legal requirements. Manage supplier and contractor relationships to ensure value, quality and cost efficiency. People & Culture Lead, inspire and develop a large team of permanent and casual colleagues. Create a high performance, guest focused culture aligned with Levy and Leicester Tigers values. Oversee workforce planning, recruitment, training and deployment to meet fluctuating event demands. Embed performance management, talent development and succession planning frameworks. Champion engagement, wellbeing, recognition and inclusion, ensuring full HR and legal compliance. Commercial & Financial Performance Hold full P&L accountability for all food and beverage operations at Leicester Tigers. Deliver robust budgeting, forecasting and financial control in partnership with finance teams. Analyse trading performance, guest feedback and financial data to identify growth opportunities. Work with Levy's culinary, commercial and marketing teams to drive product development and increase spend per head. Maintain strong cost controls while delivering exceptional quality and service. What we're looking for Proven background in stadiums, arenas, major sporting venues or large live event environments. Strong commercial and financial acumen with demonstrable P&L accountability. Experience in leading large, diverse teams, including both permanent and casual workforces. Track record of delivering change, transformation and continuous improvement initiatives. Confident stakeholder manager with experience working in partnership with high profile clients. Excellent communication and influencing skills at all levels. Passionate about food, hospitality and delivering memorable guest experiences. Highly organized, adaptable and comfortable managing competing priorities in a fast paced environment. Resilient, solutions focused and calm under pressure. Flexible to work evenings, weekends and matchdays in line with the sporting calendar. What you'll get in return Competitive salary with bonus and full company benefits. 23 days' annual leave plus bank holidays, your birthday off and a holiday purchase scheme. Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments). Mental health support: 24/7 Employee Assistance Programme. Family benefits 2 days additional leave after returning from maternity leave. Day off for your baby's first birthday. Enhanced family leave. Perks & discounts Shopping, entertainment and travel discounts. 20% off Nuffield Health and 10% off PureGym memberships. Financial wellbeing Pension scheme. Life assurance. Preferred rates on salary finance products. Development opportunities Professional subscriptions. Ongoing training and structured career pathways. Meals on duty included. Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader and get competitive pay, great perks and unrivaled opportunities for learning and development at one of the UK's biggest businesses. Job Reference: com SU UK Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential and to thrive - because diversity is our strength!
Jan 09, 2026
Full time
General Manager - Leicester Tigers - Full-Time / Permanent £60,000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more. We're looking for This is a high profile leadership opportunity to lead Levy's food and beverage operations at Leicester Tigers, one of the most iconic and respected rugby clubs in world sport. As General Manager, you will have full accountability for delivering a world class hospitality and matchday food and beverage experience across the stadium, conferences and events, and premium hospitality spaces. Working in close partnership with Leicester Tigers, you will play a pivotal role in enhancing the club's reputation for excellence on and off the pitch. This role requires a senior hospitality professional with proven experience in large scale, high volume stadium or major event environments. You will bring strong commercial acumen, inspirational leadership, and a genuine passion for food, service, and guest experience. You will lead the catering strategy, oversee transformation and innovation across all food and beverage outlets, and ensure operational excellence, financial performance and exceptional guest satisfaction at every touchpoint. We are Levy Levy is about elevating experiences. We are a leading global hospitality partner, designing and delivering unforgettable guest moments that prioritise people and the planet. Trusted by some of the world's most iconic stadiums, entertainment venues and major events - from Wimbledon and Twickenham to Tottenham Hotspur Stadium, Edgbaston, the SEC and ExCeL London - we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. General Manager - The Role Use bullet points to outline the core responsibilities. Focus on impact and active verbs such as: Strategy & Partnership Work in partnership with Leicester Tigers and Levy leadership to define and deliver the food and beverage strategy. Translate strategic objectives into clear operational and commercial plans with measurable outcomes. Identify market trends, guest insights and competitor activity to drive innovation and differentiation. Support and deliver capital investment, refurbishment and concept development across the stadium estate. Operational Excellence Take full ownership of all day to day food and beverage operations, including matchdays, non matchday events and conferences. Oversee a diverse portfolio of offers, including retail concessions, bars, premium hospitality and bespoke event catering. Drive continuous improvement in quality, consistency, service standards and guest experience. Ensure Levy and Leicester Tigers brand standards are consistently delivered across all outlets. Maintain full compliance with health & safety, food safety and legal requirements. Manage supplier and contractor relationships to ensure value, quality and cost efficiency. People & Culture Lead, inspire and develop a large team of permanent and casual colleagues. Create a high performance, guest focused culture aligned with Levy and Leicester Tigers values. Oversee workforce planning, recruitment, training and deployment to meet fluctuating event demands. Embed performance management, talent development and succession planning frameworks. Champion engagement, wellbeing, recognition and inclusion, ensuring full HR and legal compliance. Commercial & Financial Performance Hold full P&L accountability for all food and beverage operations at Leicester Tigers. Deliver robust budgeting, forecasting and financial control in partnership with finance teams. Analyse trading performance, guest feedback and financial data to identify growth opportunities. Work with Levy's culinary, commercial and marketing teams to drive product development and increase spend per head. Maintain strong cost controls while delivering exceptional quality and service. What we're looking for Proven background in stadiums, arenas, major sporting venues or large live event environments. Strong commercial and financial acumen with demonstrable P&L accountability. Experience in leading large, diverse teams, including both permanent and casual workforces. Track record of delivering change, transformation and continuous improvement initiatives. Confident stakeholder manager with experience working in partnership with high profile clients. Excellent communication and influencing skills at all levels. Passionate about food, hospitality and delivering memorable guest experiences. Highly organized, adaptable and comfortable managing competing priorities in a fast paced environment. Resilient, solutions focused and calm under pressure. Flexible to work evenings, weekends and matchdays in line with the sporting calendar. What you'll get in return Competitive salary with bonus and full company benefits. 23 days' annual leave plus bank holidays, your birthday off and a holiday purchase scheme. Healthcare & wellbeing: Aviva Digicare, Medicash (dental, optical, therapy treatments). Mental health support: 24/7 Employee Assistance Programme. Family benefits 2 days additional leave after returning from maternity leave. Day off for your baby's first birthday. Enhanced family leave. Perks & discounts Shopping, entertainment and travel discounts. 20% off Nuffield Health and 10% off PureGym memberships. Financial wellbeing Pension scheme. Life assurance. Preferred rates on salary finance products. Development opportunities Professional subscriptions. Ongoing training and structured career pathways. Meals on duty included. Why Join Us? Levy UK & Ireland is part of Compass Group, the world's largest catering company and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences and shape the future of hospitality. As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader and get competitive pay, great perks and unrivaled opportunities for learning and development at one of the UK's biggest businesses. Job Reference: com SU UK Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential and to thrive - because diversity is our strength!
About us At Xelix, we work with some of the world's largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows. Xelix is a fast paced scale up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively, whilst remaining profitable. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate a milestone together. In this role you'll grow, be challenged and help shape the future of Xelix. If you're excited about building something special with us, we'd love to hear from you. About the role We are looking for an experienced and hands on Solution Consultant who is excited to supporting with us embedding the newly formed pre sales/solution consulting function at a very fast growing scale up. You will play a key role in supporting our prospects by providing technical expertise, product demonstrations and ensuring Xelix meets their specific requirements. This role requires a balance of technical knowledge, sales acumen and customer facing skills. What you'll be doing Lead technical demonstrations and solution presentations to prospects. Understand customer requirements and assess technical fit. Collaborate with sales teams to identify and qualify opportunities, providing technical expertise throughout the sales process. Support in building business cases and ROI backed proposals. Support in responding to Requests for Proposals (RFPs) with comprehensive, clear, and accurate information. Work closely with product and engineering teams to provide customer feedback and insights, helping guide product development. Develop and maintain extensive knowledge of market trends, competitor products and industry developments. Provide training and support to other functions within the commercial team. Establish and maintain strong relationships with customers and partners, serving as a technical advisor. What you'll bring Experience in a pre sales/solution consulting role, preferably in the enterprise software sector. Ideally experience of working for companies that sell software to the CFO office. Proven ability to understand complex technical products and solutions. Strong communication and presentation skills, with the ability to convey technical concepts to non technical audiences. Experience in responding to RFPs and RFIs. Excellent problem solving skills and the ability to think strategically about business and technical challenges. Big Plus Points Specific knowledge of the Accounts Payable space Multi lingual What we offer in return Competitive salary plus OTE available ️ 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days Hybrid working with three days a week from our dog friendly Hoxton office On site gym and cycle to work scheme ️ Employee discount at over 100 retailers Comprehensive private medical & dental cover with Vitality Enhanced parental leave pay Learning & development culture - £1,000 personal annual budget We're carbon neutral and are working towards ambitious carbon reduction goals Lots of team socials & activities ️ Annual team retreat Want to learn more? About us Xelix blog Xelix news Xelix glassdoor We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach. This is a full time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday. Interview Process Introductory Call - A short Teams conversation with a Talent Partner to discuss your background and the opportunity. Hiring Manager Interview - A 30-45 minute Teams meeting to explore your experience and fit for the team. Technical Task or Presentation - A role relevant exercise to demonstrate your skills and approach. Final On site Interview - An in person meeting with our senior leadership team and co founders at our office. We strive to make the process clear, efficient, and respectful of your time.
Jan 09, 2026
Full time
About us At Xelix, we work with some of the world's largest companies to automate and strengthen their financial controls. Our AI solutions redefine how Accounts Payable teams operate - moving from manual processes to automated, intelligent workflows. Xelix is a fast paced scale up - things move fast and expectations are high. We raised our Series B with Insight Partners in June 2025 and are expanding aggressively, whilst remaining profitable. We have over 100 talented people pulling together to achieve our goals. Everyone is trusted to take ownership, move fast and have a meaningful impact. We prioritise personal and professional growth, keep things fun & we love to celebrate a milestone together. In this role you'll grow, be challenged and help shape the future of Xelix. If you're excited about building something special with us, we'd love to hear from you. About the role We are looking for an experienced and hands on Solution Consultant who is excited to supporting with us embedding the newly formed pre sales/solution consulting function at a very fast growing scale up. You will play a key role in supporting our prospects by providing technical expertise, product demonstrations and ensuring Xelix meets their specific requirements. This role requires a balance of technical knowledge, sales acumen and customer facing skills. What you'll be doing Lead technical demonstrations and solution presentations to prospects. Understand customer requirements and assess technical fit. Collaborate with sales teams to identify and qualify opportunities, providing technical expertise throughout the sales process. Support in building business cases and ROI backed proposals. Support in responding to Requests for Proposals (RFPs) with comprehensive, clear, and accurate information. Work closely with product and engineering teams to provide customer feedback and insights, helping guide product development. Develop and maintain extensive knowledge of market trends, competitor products and industry developments. Provide training and support to other functions within the commercial team. Establish and maintain strong relationships with customers and partners, serving as a technical advisor. What you'll bring Experience in a pre sales/solution consulting role, preferably in the enterprise software sector. Ideally experience of working for companies that sell software to the CFO office. Proven ability to understand complex technical products and solutions. Strong communication and presentation skills, with the ability to convey technical concepts to non technical audiences. Experience in responding to RFPs and RFIs. Excellent problem solving skills and the ability to think strategically about business and technical challenges. Big Plus Points Specific knowledge of the Accounts Payable space Multi lingual What we offer in return Competitive salary plus OTE available ️ 27 days of annual leave (including 3 days Christmas closing) which increases up to 3 days based on tenure, with the option to roll over, buy or sell up to 3 days Hybrid working with three days a week from our dog friendly Hoxton office On site gym and cycle to work scheme ️ Employee discount at over 100 retailers Comprehensive private medical & dental cover with Vitality Enhanced parental leave pay Learning & development culture - £1,000 personal annual budget We're carbon neutral and are working towards ambitious carbon reduction goals Lots of team socials & activities ️ Annual team retreat Want to learn more? About us Xelix blog Xelix news Xelix glassdoor We believe that people from diverse backgrounds, with different identities and experiences make our company and product better. No matter your background, we'd love to hear from you! And if you have a disability, please let us know if there's any way we can make the interview process better for you - we're happy to accommodate! If you're a recruiting agency - we have an existing list of agencies we work with and we are not currently planning on expanding the list. Neither the Talent team nor hiring managers or the Support team will respond to cold outreach. This is a full time position, with standard working hours from 9:00 AM to 6:00 PM, Monday through Friday. Interview Process Introductory Call - A short Teams conversation with a Talent Partner to discuss your background and the opportunity. Hiring Manager Interview - A 30-45 minute Teams meeting to explore your experience and fit for the team. Technical Task or Presentation - A role relevant exercise to demonstrate your skills and approach. Final On site Interview - An in person meeting with our senior leadership team and co founders at our office. We strive to make the process clear, efficient, and respectful of your time.
Posted Tuesday, December 2, 2025 at 1:00 AM About us Accuris, a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community, launched in May 2023 as a standalone company. Accuris was formerly known as S&P Global's Engineering Solutions division. The Company is valued for its standards content and workflow solutions like Engineering Workbench, Goldfire, Haystack and Parts Management Solutions. Under its previous owners, including S&P Global, IHS and IHS Markit, Accuris has been an integral part of the engineering ecosystem for more than 60 years. Job Title: Customer Success Manager Language: English and German required Role Overview The Customer Success Manager is responsible for fostering strong relationships with customers, ensuring successful onboarding and adoption of our solutions, and driving customer satisfaction and retention. You will serve as a trusted partner to customer stakeholders, helping them achieve their goals and realize value from our products. Key Responsibilities Manage a portfolio of customer accounts, supporting their success throughout the lifecycle. Act as the primary point of contact post-sale, guiding onboarding, product adoption, and ongoing engagement. Monitor customer health and proactively address risks or challenges. Identify opportunities for growth and collaborate with Sales on upsell paths. Conduct regular check-ins and business reviews to share progress and gather feedback. Partner with internal teams (Sales, Product, Support, Marketing) to advocate for customer needs. Use data and insights to improve customer outcomes and enhance the customer journey. Strong relationship-building and communication skills (written & verbal) Ability to understand customer goals and align solutions accordingly Comfortable working with CRM tools (e.g., Salesforce) and customer success platforms Problem-solving mindset with attention to detail Ability to manage multiple accounts and prioritize effectively Customer-first attitude with a collaborative approach Qualifications 3-4 years of experience in Customer Success, Account Management, or a related role, preferably in SaaS or tech Experience supporting customer onboarding and adoption strategies Familiarity with success planning and retention practices About Company Statement Accuris delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. We think differently, combining the knowledge and resources of an established company with the unapologetic boldness of a startup. ( ) Our mission: build an evolvable knowledge and data platform that enables STEM professionals to unlock and deliver innovation to the world's most complex problems. Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Jan 09, 2026
Full time
Posted Tuesday, December 2, 2025 at 1:00 AM About us Accuris, a company long-known for accelerating innovation in engineering workflows and supporting the vibrancy of the engineering community, launched in May 2023 as a standalone company. Accuris was formerly known as S&P Global's Engineering Solutions division. The Company is valued for its standards content and workflow solutions like Engineering Workbench, Goldfire, Haystack and Parts Management Solutions. Under its previous owners, including S&P Global, IHS and IHS Markit, Accuris has been an integral part of the engineering ecosystem for more than 60 years. Job Title: Customer Success Manager Language: English and German required Role Overview The Customer Success Manager is responsible for fostering strong relationships with customers, ensuring successful onboarding and adoption of our solutions, and driving customer satisfaction and retention. You will serve as a trusted partner to customer stakeholders, helping them achieve their goals and realize value from our products. Key Responsibilities Manage a portfolio of customer accounts, supporting their success throughout the lifecycle. Act as the primary point of contact post-sale, guiding onboarding, product adoption, and ongoing engagement. Monitor customer health and proactively address risks or challenges. Identify opportunities for growth and collaborate with Sales on upsell paths. Conduct regular check-ins and business reviews to share progress and gather feedback. Partner with internal teams (Sales, Product, Support, Marketing) to advocate for customer needs. Use data and insights to improve customer outcomes and enhance the customer journey. Strong relationship-building and communication skills (written & verbal) Ability to understand customer goals and align solutions accordingly Comfortable working with CRM tools (e.g., Salesforce) and customer success platforms Problem-solving mindset with attention to detail Ability to manage multiple accounts and prioritize effectively Customer-first attitude with a collaborative approach Qualifications 3-4 years of experience in Customer Success, Account Management, or a related role, preferably in SaaS or tech Experience supporting customer onboarding and adoption strategies Familiarity with success planning and retention practices About Company Statement Accuris delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data, connected technologies and expertise they need to move ahead. We think differently, combining the knowledge and resources of an established company with the unapologetic boldness of a startup. ( ) Our mission: build an evolvable knowledge and data platform that enables STEM professionals to unlock and deliver innovation to the world's most complex problems. Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Overview & Scope At IronmongeryDirect, we are proud to be the UK's leading online specialist with over 50 years of trusted experience. We provide market-leading, fast and reliable delivery, outstanding customer service, and an exceptional product range. This is a full-time position based at our Basildon office, with a hybrid working pattern of two days per week in the office. The ideal candidate will be a highly motivated, influential, commercially astute and creative Brand Manager to lead the growth of our Own Brand portfolio in a competitive market. They will be responsible for creating and delivering an ambitious growth strategy to increase revenue, drive sales, strengthen brand positioning and raise awareness of our Own Brand products across multiple channels. Excellent project management skills are required to lead colleagues across multiple departments to drive projects and initiatives forward, at pace. Working closely with the Category Management, Ecommerce, Merchandising, Pricing and Marketing teams, you'll shape our go-to market approach, drive impactful marketing campaigns, and ensure every product launch and message reflects a consistent and compelling brand identity. You'll explore NPD with the Category Management Team, understanding the competitive landscape and implementing impactful marketing campaigns, with the support of channel owners. Key Responsibilities Drive and deliver the Own Brand growth strategy and initiatives to increase sales and market share. Ensure clear brand architecture, positioning and hierarchy, partnering with internal teams to ensure consistent messaging and brand presentation. Plan and execute multichannel marketing campaigns and product promotions with the support of the Marketing and Ecomms team. Analyse performance to continually optimise ROI and campaign impact. Manage new product launches and ensure a consistent go-to-market approach. Work with the Category Management team to identify and evaluate new product development opportunities and ensure successful launches. Conduct customer and competitor research to identify and propose new opportunities and trends. Provide regular commercial reports to The Management Board to ensure a results-driven strategy. Champion the Own Brand vision across the business, inspiring and influencing others on the journey. Ensure regular communication across departments to gain insights in granular product performance. Leverage customer testimonials and case studies to build credibility and trust in the market, understanding the voice of the customer and building on customer advocacy. About You Essential Proven experience in product marketing, ideally within retail or ecommerce. Strong commercial understanding and a results-driven mindset. Excellent communication and storytelling skills. Extensive experience in project management. Creative and analytical - able to turn insights into impactful campaigns. Collaborative team player, confident managing multiple stakeholders. Confident influencing and motivating colleagues across departments to deliver shared goals. Proficient in analysing data, generating commercial reports and turning insights into actions. Desirable CIM qualifications desirable, but not essential. Experience in market research to identify trends Multichannel campaign management About the Benefits 25 days annual leave plus public Bank Holidays, including the option to buy and sell up to three days per holiday year Subsidised Private Healthcare for employees and their families Enhanced family leave benefits Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and access to the NHS-approved Thrive wellbeing app Discretionary annual company performance bonus Regular WOW awards for those that go above and beyond Staff suggestion scheme with associated rewards Staff discount on our products Long service awards, including the option to buy and sell up to three days per holiday year including additional annual leave, life insurance and increased employer pension contributions Two paid volunteer days per year 500 refer a friend incentive scheme We believe in recognising great work, investing in personal growth, and supporting wellbeing.
Jan 09, 2026
Full time
Overview & Scope At IronmongeryDirect, we are proud to be the UK's leading online specialist with over 50 years of trusted experience. We provide market-leading, fast and reliable delivery, outstanding customer service, and an exceptional product range. This is a full-time position based at our Basildon office, with a hybrid working pattern of two days per week in the office. The ideal candidate will be a highly motivated, influential, commercially astute and creative Brand Manager to lead the growth of our Own Brand portfolio in a competitive market. They will be responsible for creating and delivering an ambitious growth strategy to increase revenue, drive sales, strengthen brand positioning and raise awareness of our Own Brand products across multiple channels. Excellent project management skills are required to lead colleagues across multiple departments to drive projects and initiatives forward, at pace. Working closely with the Category Management, Ecommerce, Merchandising, Pricing and Marketing teams, you'll shape our go-to market approach, drive impactful marketing campaigns, and ensure every product launch and message reflects a consistent and compelling brand identity. You'll explore NPD with the Category Management Team, understanding the competitive landscape and implementing impactful marketing campaigns, with the support of channel owners. Key Responsibilities Drive and deliver the Own Brand growth strategy and initiatives to increase sales and market share. Ensure clear brand architecture, positioning and hierarchy, partnering with internal teams to ensure consistent messaging and brand presentation. Plan and execute multichannel marketing campaigns and product promotions with the support of the Marketing and Ecomms team. Analyse performance to continually optimise ROI and campaign impact. Manage new product launches and ensure a consistent go-to-market approach. Work with the Category Management team to identify and evaluate new product development opportunities and ensure successful launches. Conduct customer and competitor research to identify and propose new opportunities and trends. Provide regular commercial reports to The Management Board to ensure a results-driven strategy. Champion the Own Brand vision across the business, inspiring and influencing others on the journey. Ensure regular communication across departments to gain insights in granular product performance. Leverage customer testimonials and case studies to build credibility and trust in the market, understanding the voice of the customer and building on customer advocacy. About You Essential Proven experience in product marketing, ideally within retail or ecommerce. Strong commercial understanding and a results-driven mindset. Excellent communication and storytelling skills. Extensive experience in project management. Creative and analytical - able to turn insights into impactful campaigns. Collaborative team player, confident managing multiple stakeholders. Confident influencing and motivating colleagues across departments to deliver shared goals. Proficient in analysing data, generating commercial reports and turning insights into actions. Desirable CIM qualifications desirable, but not essential. Experience in market research to identify trends Multichannel campaign management About the Benefits 25 days annual leave plus public Bank Holidays, including the option to buy and sell up to three days per holiday year Subsidised Private Healthcare for employees and their families Enhanced family leave benefits Fully funded Wellbeing offering operated by Health Shield with the ability to claim back medical costs, access to an EAP service including counselling sessions, a GP Anytime service and access to the NHS-approved Thrive wellbeing app Discretionary annual company performance bonus Regular WOW awards for those that go above and beyond Staff suggestion scheme with associated rewards Staff discount on our products Long service awards, including the option to buy and sell up to three days per holiday year including additional annual leave, life insurance and increased employer pension contributions Two paid volunteer days per year 500 refer a friend incentive scheme We believe in recognising great work, investing in personal growth, and supporting wellbeing.
About Unbiased Unbiased is an AI enabled financial advice platform, empowering people to make confident financial decisions and delivering unrivalled growth for advice firms. With the greatest wealth transfer in history now underway, Unbiased connects people to trusted advice across pensions and retirement, inheritance planning, mortgages, accountancy, and more. The Unbiased platform applies advanced models trained on a rich dataset of user activity to intelligently match individuals with qualified advisers, providing the easiest and most reliable way to access financial expertise. Since 2010, Unbiased has generated over $100 billion in AUM opportunities for financial advisers, with 65% of prospects new to advice. Reaching more than 10 million consumers annually, it is the leading source of client demand in the industry. We have big ambitions to improve how people tackle the biggest decisions, and working at Unbiased means working with smart, motivated people who believe in this. We have a fun, but in an ambitious environment where we are simply trusted to get stuff done. We actively encourage women to apply and bring their diverse perspectives to our team, as we believe in fostering an inclusive and empowering workplace where everyone can thrive. We are a female founded company, with a culture focused on diversity and inclusion amongst our entire team. The Role We are looking for a Head of Data & Analytics to shape how Unbiased will use data to grow our business over the next five years. This is a pivotal leadership role, responsible for shaping our data strategy, developing an existing high performing team, and ensuring data is a core asset driving both internal decision making and customer value. AI is a core part of our strategy, so you will be both experienced with and excited by AI and the commercial opportunities it brings. You'll be a strategic player coach who is experienced in having strategic discussions and also comfortable with being hands on. You'll work closely with the senior leadership team along with being a key partner for our marketing, commercial, finance and product teams. In a nutshell, you'll be responsible for Data Strategy & Leadership Define and own the company wide data & analytics strategy Partner with relevant teams to ensure we leverage ML & AI to create opportunities with our data for commercial outcomes Develop and scale a high performing data function (engineering, analytics, science) Act as a thought leader on data maturity and governance, championing a data driven culture across the company Product & Customer Value Partner with product management to productise data for commercial outcomes and bring it to market Drive innovation in how Unbiased accesses and benefits from their data (e.g., benchmarking, predictive insights, anomaly detection) Data Infrastructure & Governance Responsible for the overall data architecture and pipelines to support current and future needs. Ensure best practices in data governance, quality, security, and compliance e.g. GDPR, ISO standards Own relationships with relevant technology vendors and manage data platforms and tools Analytics & Insights Deliver actionable insights that guide strategic and operational decisions Partner with commercial, product, and customer success teams to improve performance through data Lead the development of dashboards, reporting, and self service analytics capabilities Team Development Mentor and inspire data professionals, creating a culture of excellence and curiosity Balance strategic vision with hands on leadership, especially in the early stages of building the function To succeed, you'll need We're looking for a senior data leader who combines technical expertise and commercial acumen with marketplace experience. 10+ years' experience in data, with at least 3 5 years in management and leadership roles Strong applied econometrics skills, including experience using statistical models to forecast performance and analyse customer and market behaviour Proven experience in a two sided marketplace, with an understanding of consumer and customer behaviour, supply/demand modelling, marketplace economics and marketplace metrics (incl capacity modelling, demand forecasting, dynamic balancing) Data science, AI/ML experience Statistical and analytical skills including experimental design, predictive modelling, pricing & elasticity modelling, segmentation and funnel analytics for multi stage interactions. Proven experience designing and scaling data architecture, analytics, and governance in a SaaS or tech driven environment Hands on skills in modern data stacks e.g., cloud warehouses, ETL/ELT pipelines, BI tools, specifically Looker Strong stakeholder management - able to translate data insights into business impact and communicate with execs, engineers, and non technical teams Track record of building and developing high performing data teams Desirable Experience in SaaS or fintech (in addition to marketplace) Familiarity with outcome based analytics in B2B products Demonstrable experience of data monetisation and opportunity discovery Knowledge of A/B testing and Google Analytics Our Shared Values Be relentless about progress - working at pace to solve problems, navigate around blockers and prioritising company OKR's. Own it and get it done - taking ownership of your projects, involving the right people at the right time and making meaningful contributions. Share and seek input - proactive in seeking and acting upon feedback. Being open, sharing knowledge and proactively communicating. Enjoy the journey - ensuring cross team collaboration and proactively celebrating achievements of your peers. How we'll take care of you: Investment in your Development: Alongside in house training, you'll be allocated a generous yearly allowance to invest in your career development. Investment in your Wellbeing: Your wellbeing is a top priority for us, and you'll be able to benefit an annual wellbeing allowance. On top of this, we have arranged for Private Medical Insurance for extra peace of mind for you and your family. Social Events: We're a social bunch so you can expect plenty of activities based in and around our vibrant office in the heart of Farringdon. The Usual Benefits: Holiday: you'll be allocated plenty of holiday to ensure that you have enough time to recharge, work life balance is super important to us here (you'll also have your birthday off as paid annual leave). Flexible working: we'll work with you to find the balance of office based work and remote working. Pension: you'll be able to save via salary sacrifice scheme, with Unbiased contributing above the minimum required amount, subject to banded earnings. Private Medical Insurance: you can add your dependents and spouse. Payroll Giving: donate to your charities of choice in the most tax efficient way, via salary sacrifice. Life insurance Cycle to work scheme Equal Opportunity The best ideas are often the least expected and require new ways of thinking; that's why our teams at Unbiased are made up of a broad range of talented people. We are proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. Data Privacy Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data. Once a person has taken up employment with Unbiased, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person's employment. Once their employment with Unbiased has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it. Agencies As much as we appreciate the help, we're using our own direct sourcing methods or we're working with one of our carefully selected Agency Partners on this vacancy. To find out a little more about how we partner with agencies please email . FAO our Talent Manager, speculative phone calls will not be taken by our team neither will CV submissions without Unbiased or the candidate's expressed consent.
Jan 09, 2026
Full time
About Unbiased Unbiased is an AI enabled financial advice platform, empowering people to make confident financial decisions and delivering unrivalled growth for advice firms. With the greatest wealth transfer in history now underway, Unbiased connects people to trusted advice across pensions and retirement, inheritance planning, mortgages, accountancy, and more. The Unbiased platform applies advanced models trained on a rich dataset of user activity to intelligently match individuals with qualified advisers, providing the easiest and most reliable way to access financial expertise. Since 2010, Unbiased has generated over $100 billion in AUM opportunities for financial advisers, with 65% of prospects new to advice. Reaching more than 10 million consumers annually, it is the leading source of client demand in the industry. We have big ambitions to improve how people tackle the biggest decisions, and working at Unbiased means working with smart, motivated people who believe in this. We have a fun, but in an ambitious environment where we are simply trusted to get stuff done. We actively encourage women to apply and bring their diverse perspectives to our team, as we believe in fostering an inclusive and empowering workplace where everyone can thrive. We are a female founded company, with a culture focused on diversity and inclusion amongst our entire team. The Role We are looking for a Head of Data & Analytics to shape how Unbiased will use data to grow our business over the next five years. This is a pivotal leadership role, responsible for shaping our data strategy, developing an existing high performing team, and ensuring data is a core asset driving both internal decision making and customer value. AI is a core part of our strategy, so you will be both experienced with and excited by AI and the commercial opportunities it brings. You'll be a strategic player coach who is experienced in having strategic discussions and also comfortable with being hands on. You'll work closely with the senior leadership team along with being a key partner for our marketing, commercial, finance and product teams. In a nutshell, you'll be responsible for Data Strategy & Leadership Define and own the company wide data & analytics strategy Partner with relevant teams to ensure we leverage ML & AI to create opportunities with our data for commercial outcomes Develop and scale a high performing data function (engineering, analytics, science) Act as a thought leader on data maturity and governance, championing a data driven culture across the company Product & Customer Value Partner with product management to productise data for commercial outcomes and bring it to market Drive innovation in how Unbiased accesses and benefits from their data (e.g., benchmarking, predictive insights, anomaly detection) Data Infrastructure & Governance Responsible for the overall data architecture and pipelines to support current and future needs. Ensure best practices in data governance, quality, security, and compliance e.g. GDPR, ISO standards Own relationships with relevant technology vendors and manage data platforms and tools Analytics & Insights Deliver actionable insights that guide strategic and operational decisions Partner with commercial, product, and customer success teams to improve performance through data Lead the development of dashboards, reporting, and self service analytics capabilities Team Development Mentor and inspire data professionals, creating a culture of excellence and curiosity Balance strategic vision with hands on leadership, especially in the early stages of building the function To succeed, you'll need We're looking for a senior data leader who combines technical expertise and commercial acumen with marketplace experience. 10+ years' experience in data, with at least 3 5 years in management and leadership roles Strong applied econometrics skills, including experience using statistical models to forecast performance and analyse customer and market behaviour Proven experience in a two sided marketplace, with an understanding of consumer and customer behaviour, supply/demand modelling, marketplace economics and marketplace metrics (incl capacity modelling, demand forecasting, dynamic balancing) Data science, AI/ML experience Statistical and analytical skills including experimental design, predictive modelling, pricing & elasticity modelling, segmentation and funnel analytics for multi stage interactions. Proven experience designing and scaling data architecture, analytics, and governance in a SaaS or tech driven environment Hands on skills in modern data stacks e.g., cloud warehouses, ETL/ELT pipelines, BI tools, specifically Looker Strong stakeholder management - able to translate data insights into business impact and communicate with execs, engineers, and non technical teams Track record of building and developing high performing data teams Desirable Experience in SaaS or fintech (in addition to marketplace) Familiarity with outcome based analytics in B2B products Demonstrable experience of data monetisation and opportunity discovery Knowledge of A/B testing and Google Analytics Our Shared Values Be relentless about progress - working at pace to solve problems, navigate around blockers and prioritising company OKR's. Own it and get it done - taking ownership of your projects, involving the right people at the right time and making meaningful contributions. Share and seek input - proactive in seeking and acting upon feedback. Being open, sharing knowledge and proactively communicating. Enjoy the journey - ensuring cross team collaboration and proactively celebrating achievements of your peers. How we'll take care of you: Investment in your Development: Alongside in house training, you'll be allocated a generous yearly allowance to invest in your career development. Investment in your Wellbeing: Your wellbeing is a top priority for us, and you'll be able to benefit an annual wellbeing allowance. On top of this, we have arranged for Private Medical Insurance for extra peace of mind for you and your family. Social Events: We're a social bunch so you can expect plenty of activities based in and around our vibrant office in the heart of Farringdon. The Usual Benefits: Holiday: you'll be allocated plenty of holiday to ensure that you have enough time to recharge, work life balance is super important to us here (you'll also have your birthday off as paid annual leave). Flexible working: we'll work with you to find the balance of office based work and remote working. Pension: you'll be able to save via salary sacrifice scheme, with Unbiased contributing above the minimum required amount, subject to banded earnings. Private Medical Insurance: you can add your dependents and spouse. Payroll Giving: donate to your charities of choice in the most tax efficient way, via salary sacrifice. Life insurance Cycle to work scheme Equal Opportunity The best ideas are often the least expected and require new ways of thinking; that's why our teams at Unbiased are made up of a broad range of talented people. We are proud to be an equal opportunity employer. We do not discriminate based on race, ethnicity, colour, ancestry, national origin, religion, sex, sexual orientation, gender identity, age, disability, veteran status, genetic information, marital status or any other legally protected status. Data Privacy Personal information about unsuccessful candidates will be held for 12 months after the recruitment exercise has been completed, it will then be destroyed or deleted. We retain de personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data. Once a person has taken up employment with Unbiased, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person's employment. Once their employment with Unbiased has ended, we will retain the file in accordance with the requirements of our retention schedule and then delete it. Agencies As much as we appreciate the help, we're using our own direct sourcing methods or we're working with one of our carefully selected Agency Partners on this vacancy. To find out a little more about how we partner with agencies please email . FAO our Talent Manager, speculative phone calls will not be taken by our team neither will CV submissions without Unbiased or the candidate's expressed consent.
Athos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold-on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, and marketplace/social commerce performance. We help brands grow with sharper visibility, higher conversion, and less friction. Backed by PSG Equity and supported by a global team across North America, Europe, and APAC, we are building practical, powerful tools for the next era of commerce. Athos Commerce unites shopper intent and product visibility across every touchpoint. Who You Are A senior customer success manager, with a least 1 years experience in a senior level role, leading growth and expansion plans for enterprise customers. You have a strong understanding of customer success best practices when it comes to managing churn risk and account renewals. You are experienced at creating and implementing testing and optimisation roadmaps, which generate significant improvements towards important KPIs. You take full ownership of client relationships, ensuring strong, proactive communication with your accounts. You take initiative and actively encourage others across the business to provide the best service possible to our customers. You thrive in a fast-paced environment, enjoy problem solving, and have a positive attitude. What You'll Do Working on our product data feed management solution, we are seeking highly organised and technically savvy Senior Customer Success Managers who are driven to deliver results, demonstrate value, and drive customer retention. As a key member of the Customer Success team, you will be responsible for nurturing relationships with assigned accounts and ensuring customers realise the value of our solution as quickly as possible. Your role will involve identifying opportunities for value-added services to contribute to the company's revenue growth through renewals and revenue expansion. On a day-to-day basis, you will create and execute detailed customer-focused strategic account plans using project management platforms. You will provide training, mentoring, and ongoing support to customers, enabling them to fully leverage our platform to drive feature adoption and increased profitability. Join our team and become part of a dynamic, collaborative, and forward-thinking organisation that is revolutionising the e-commerce industry. How You Will Succeed 1. Establish strong relationships with customers: Proactively engage with customers to understand their goals, challenges, and expectations. Serve as the primary point of contact for customers, providing guidance, support, and timely responses to inquiries. Regularly conduct business reviews to assess customer satisfaction, prove ROI, and identify opportunities for improvement. 2. Drive customer success and retention: Develop and implement customer success strategies and initiatives to ensure successful adoption and usage of our SaaS products. Monitor customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and retention rates. Identify potential risks or issues that may impact customer success and take proactive measures to mitigate them. 3. Collaborate with internal teams: Work closely with sales, marketing, and product teams to align customer success efforts with company goals and objectives. Provide customer feedback and insights to internal stakeholders to drive product enhancements and improvements. Collaborate with the implementation and support teams to ensure a smooth onboarding experience and timely issue resolution. Act as an advocate for customers, ensuring their voices are heard and their needs are addressed. Handle customer escalations or complaints with empathy and professionalism, working towards a swift and satisfactory resolution. Provide training, resources, and best practices to customers to maximize their usage and adoption of our SaaS products. 5. Analyse customer data and provide insights: Utilise data analytics and reporting tools to analyse customer usage patterns and behaviour. Identify upsell and cross-sell opportunities based on customer needs and usage patterns. Prepare reports and presentations to showcase customer success metrics and share insights with internal and external stakeholders. What We're Looking For Min 1 year experience in a Senior CS Manager role, preferably within digital marketing. Proven experience in customer success or account management roles with a SaaS business. Strong understanding of SaaS products and business models. Excellent communication and relationship-building skills. Ability to analyse data, identify trends, and make data-driven decisions. Demonstrable problem-solving and resolution abilities. Strong organisational skills and ability to manage multiple customer accounts simultaneously. Technical proficiency and ability to quickly learn new software and technologies. Self-motivated, proactive, and results-oriented mindset. Ability to work effectively both independently and as part of a team. Ability to manage multiple accounts simultaneously and to be able to cope under pressure. Experience creating testing and optimisation plans to target marketing KPIs, or similar CRO experience, is preferred. Benefits and Company Perks Competitive salary and bonus scheme The chance to work with innovative and progressive technology. 25 days' holiday per year, increasing by one day for each additional year of service, to a maximum of 28 days. Company pension scheme. Vitality Healthcare/Half Price Gym membership/Free Coffee and more . Cycle to work program. Flexible working between home and office. Athos Commerce is an equal-opportunity employer and proud to foster a workplace free from discrimination and harassment. We strongly believe that diverse backgrounds, experiences, and perspectives are essential in cultivating an inclusive culture and building an innovative, successful organization. All qualified applicants are considered for employment, without regard to age, race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status. If you require accommodation during the application process, please don't hesitate to contact us.
Jan 09, 2026
Full time
Athos Commerce enables ecommerce and digital marketing teams greater control over how their products are found, merchandised, and sold-on-site and across all digital marketing channels. Our tools span AI-powered search, personalized recommendations, smart merchandising, optimized product data syndication, and marketplace/social commerce performance. We help brands grow with sharper visibility, higher conversion, and less friction. Backed by PSG Equity and supported by a global team across North America, Europe, and APAC, we are building practical, powerful tools for the next era of commerce. Athos Commerce unites shopper intent and product visibility across every touchpoint. Who You Are A senior customer success manager, with a least 1 years experience in a senior level role, leading growth and expansion plans for enterprise customers. You have a strong understanding of customer success best practices when it comes to managing churn risk and account renewals. You are experienced at creating and implementing testing and optimisation roadmaps, which generate significant improvements towards important KPIs. You take full ownership of client relationships, ensuring strong, proactive communication with your accounts. You take initiative and actively encourage others across the business to provide the best service possible to our customers. You thrive in a fast-paced environment, enjoy problem solving, and have a positive attitude. What You'll Do Working on our product data feed management solution, we are seeking highly organised and technically savvy Senior Customer Success Managers who are driven to deliver results, demonstrate value, and drive customer retention. As a key member of the Customer Success team, you will be responsible for nurturing relationships with assigned accounts and ensuring customers realise the value of our solution as quickly as possible. Your role will involve identifying opportunities for value-added services to contribute to the company's revenue growth through renewals and revenue expansion. On a day-to-day basis, you will create and execute detailed customer-focused strategic account plans using project management platforms. You will provide training, mentoring, and ongoing support to customers, enabling them to fully leverage our platform to drive feature adoption and increased profitability. Join our team and become part of a dynamic, collaborative, and forward-thinking organisation that is revolutionising the e-commerce industry. How You Will Succeed 1. Establish strong relationships with customers: Proactively engage with customers to understand their goals, challenges, and expectations. Serve as the primary point of contact for customers, providing guidance, support, and timely responses to inquiries. Regularly conduct business reviews to assess customer satisfaction, prove ROI, and identify opportunities for improvement. 2. Drive customer success and retention: Develop and implement customer success strategies and initiatives to ensure successful adoption and usage of our SaaS products. Monitor customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and retention rates. Identify potential risks or issues that may impact customer success and take proactive measures to mitigate them. 3. Collaborate with internal teams: Work closely with sales, marketing, and product teams to align customer success efforts with company goals and objectives. Provide customer feedback and insights to internal stakeholders to drive product enhancements and improvements. Collaborate with the implementation and support teams to ensure a smooth onboarding experience and timely issue resolution. Act as an advocate for customers, ensuring their voices are heard and their needs are addressed. Handle customer escalations or complaints with empathy and professionalism, working towards a swift and satisfactory resolution. Provide training, resources, and best practices to customers to maximize their usage and adoption of our SaaS products. 5. Analyse customer data and provide insights: Utilise data analytics and reporting tools to analyse customer usage patterns and behaviour. Identify upsell and cross-sell opportunities based on customer needs and usage patterns. Prepare reports and presentations to showcase customer success metrics and share insights with internal and external stakeholders. What We're Looking For Min 1 year experience in a Senior CS Manager role, preferably within digital marketing. Proven experience in customer success or account management roles with a SaaS business. Strong understanding of SaaS products and business models. Excellent communication and relationship-building skills. Ability to analyse data, identify trends, and make data-driven decisions. Demonstrable problem-solving and resolution abilities. Strong organisational skills and ability to manage multiple customer accounts simultaneously. Technical proficiency and ability to quickly learn new software and technologies. Self-motivated, proactive, and results-oriented mindset. Ability to work effectively both independently and as part of a team. Ability to manage multiple accounts simultaneously and to be able to cope under pressure. Experience creating testing and optimisation plans to target marketing KPIs, or similar CRO experience, is preferred. Benefits and Company Perks Competitive salary and bonus scheme The chance to work with innovative and progressive technology. 25 days' holiday per year, increasing by one day for each additional year of service, to a maximum of 28 days. Company pension scheme. Vitality Healthcare/Half Price Gym membership/Free Coffee and more . Cycle to work program. Flexible working between home and office. Athos Commerce is an equal-opportunity employer and proud to foster a workplace free from discrimination and harassment. We strongly believe that diverse backgrounds, experiences, and perspectives are essential in cultivating an inclusive culture and building an innovative, successful organization. All qualified applicants are considered for employment, without regard to age, race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status. If you require accommodation during the application process, please don't hesitate to contact us.
Join our market-leading Life and Pensions strategy consulting team, widely recognised by our clients for original insight and deep sector expertise. Create impactful strategies: our work is highly varied, advising on some of the most ambitious strategic programmes in the sector, including: New product development and market entry analysis Customer and adviser strategy Commercial analysis and business case construction Strategy input to digital transformation or delivery programmes Work in a growing practice with leading clients: our team has a strong and growing client network across the industry, including the UK's largest pension providers, wealth managers and insurers Learn from world-class experts: As well as being strategy experts, bridging the gap between strategy and execution is at the heart of what we do. We work closely with Deloitte experts in digital, marketing, risk, product, M&A and actuarial, learning from each other and bringing the best of Deloitte to our clients. Build a brand: Everyone in our team brings unique skills and experience. We take time to help each other develop a domain of expertise, building what we are known for as individuals and in the market. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Manager you will be delivering strategy work for our clients day-to-day. While no two projects are the same, you will typically be leading a workstream within a larger engagement, managing a small number of analysts or consultants, with oversight and support from a Strategy Manager or senior colleagues as needed. You'll play a vital hands-on role in designing and executing the strategic analysis required, conducting research and assembling evidence, distilling insights and constructing strategic recommendations. At times the role will include working with our customer research and proposition design teams. Alongside strong strategy skills, we particularly welcome applications from candidates with experience in marketing, customer strategy or life and pensions proposition design. The nature of the work we do includes: working with clients to understand and define strategic choices ahead of key investment decisions traditional evidence-led analysis to identify market development opportunities to support client strategies determining the optimum business or commercial model to effectively deliver client objectives helping our clients configure effectively and develop their ability to deliver operational excellence in specific areas identifying new ways of working that will stimulate innovation and growth, and lead to better decision-making guiding and supporting clients through imagining, defining and delivering their digital journey to enable competitive advantage The team: The role sits within the Life and Pensions practice, part of Deloitte's Insurance Strategy Consulting team. You will join and learn from a group of experienced Senior Strategy Consultants and Managers with expertise across customer and adviser strategy, wealth management, financial planning and taking new products to market. You'll also benefit from being part of the wider Insurance Strategy community. Beyond the Strategy team, you will build a network with Pensions and Life experts across Deloitte, in digital, marketing, M&A and operations consulting lines. Development: We offer a structured career path and invest in continuous development and learning, which matter greatly to us. Our growth in recent years has been strong and we have ambitious plans for the future: you will find that there is no lack of opportunity for you to develop your career, wherever you may choose to take it. As a Manager your responsibilities will include: Executing rigorous and insightful analysis to build an evidence base to support strategy development and change Mastery of strategy tools and frameworks to solve client problems, and sharing best practice within the team Independently leading a workstream or small project Managing and mentoring junior colleagues to ensure successful project delivery Relationship management: working closely with clients and internal stakeholders, developing strong professional relationships and liaising across Deloitte to deliver a seamless client experience Proactively developing your own skills, seeking feedback, building knowledge, and sharing your insight with colleagues Supporting development of the Insurance Strategy community and team, and supporting business development with clients Connect to your skills and professional experience We are looking for individuals who are trained in strategy and want to build a career in financial services consulting. Direct experience of strategy consulting within a consulting firm, or a strategy-related qualification (e.g. MBA or equivalent) Proven experience of working directly in the Life and Pensions market and a desire to build a career in this area A strong understanding of Life and Pensions propositions, product and regulatory landscape Good understanding of how to construct and evidence strategic arguments, and creativity in identifying evidence sources A strong academic track record Flexibility to travel Any sector specific qualifications (e.g. courses or relevant certificates) Experience in proposition design and delivery Experience in marketing or customer strategy Connect to your business -Strategy, Risk & Transactions Advisory In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference. Strategy and Business Design The experts in our teams in Strategy and Business Design are trusted advisors to CEOs and their wider organisations. Whether that's launching a new arm of a business, anticipating new and emerging risks or collaborating with other teams, we work on a huge range of varied projects. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "For me it's the people that make it. They are bright, supportive, interesting; we work brilliantly together as a team. But it's not just that, the number of opportunities you get working for such a large firm is amazing." -Jess, Risk & Transactions Advisory Our hybrid working policy You'll be based in Edinburgh or London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritiseyour wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for click apply for full job details
Jan 09, 2026
Full time
Join our market-leading Life and Pensions strategy consulting team, widely recognised by our clients for original insight and deep sector expertise. Create impactful strategies: our work is highly varied, advising on some of the most ambitious strategic programmes in the sector, including: New product development and market entry analysis Customer and adviser strategy Commercial analysis and business case construction Strategy input to digital transformation or delivery programmes Work in a growing practice with leading clients: our team has a strong and growing client network across the industry, including the UK's largest pension providers, wealth managers and insurers Learn from world-class experts: As well as being strategy experts, bridging the gap between strategy and execution is at the heart of what we do. We work closely with Deloitte experts in digital, marketing, risk, product, M&A and actuarial, learning from each other and bringing the best of Deloitte to our clients. Build a brand: Everyone in our team brings unique skills and experience. We take time to help each other develop a domain of expertise, building what we are known for as individuals and in the market. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte?It'show we approach the thousands of decisions we make everyday. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, whereverwe arein the world, welead the way,serve with integrity, take care of each other ,fosterinclusion, andcollaborate for measurable impact. These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Manager you will be delivering strategy work for our clients day-to-day. While no two projects are the same, you will typically be leading a workstream within a larger engagement, managing a small number of analysts or consultants, with oversight and support from a Strategy Manager or senior colleagues as needed. You'll play a vital hands-on role in designing and executing the strategic analysis required, conducting research and assembling evidence, distilling insights and constructing strategic recommendations. At times the role will include working with our customer research and proposition design teams. Alongside strong strategy skills, we particularly welcome applications from candidates with experience in marketing, customer strategy or life and pensions proposition design. The nature of the work we do includes: working with clients to understand and define strategic choices ahead of key investment decisions traditional evidence-led analysis to identify market development opportunities to support client strategies determining the optimum business or commercial model to effectively deliver client objectives helping our clients configure effectively and develop their ability to deliver operational excellence in specific areas identifying new ways of working that will stimulate innovation and growth, and lead to better decision-making guiding and supporting clients through imagining, defining and delivering their digital journey to enable competitive advantage The team: The role sits within the Life and Pensions practice, part of Deloitte's Insurance Strategy Consulting team. You will join and learn from a group of experienced Senior Strategy Consultants and Managers with expertise across customer and adviser strategy, wealth management, financial planning and taking new products to market. You'll also benefit from being part of the wider Insurance Strategy community. Beyond the Strategy team, you will build a network with Pensions and Life experts across Deloitte, in digital, marketing, M&A and operations consulting lines. Development: We offer a structured career path and invest in continuous development and learning, which matter greatly to us. Our growth in recent years has been strong and we have ambitious plans for the future: you will find that there is no lack of opportunity for you to develop your career, wherever you may choose to take it. As a Manager your responsibilities will include: Executing rigorous and insightful analysis to build an evidence base to support strategy development and change Mastery of strategy tools and frameworks to solve client problems, and sharing best practice within the team Independently leading a workstream or small project Managing and mentoring junior colleagues to ensure successful project delivery Relationship management: working closely with clients and internal stakeholders, developing strong professional relationships and liaising across Deloitte to deliver a seamless client experience Proactively developing your own skills, seeking feedback, building knowledge, and sharing your insight with colleagues Supporting development of the Insurance Strategy community and team, and supporting business development with clients Connect to your skills and professional experience We are looking for individuals who are trained in strategy and want to build a career in financial services consulting. Direct experience of strategy consulting within a consulting firm, or a strategy-related qualification (e.g. MBA or equivalent) Proven experience of working directly in the Life and Pensions market and a desire to build a career in this area A strong understanding of Life and Pensions propositions, product and regulatory landscape Good understanding of how to construct and evidence strategic arguments, and creativity in identifying evidence sources A strong academic track record Flexibility to travel Any sector specific qualifications (e.g. courses or relevant certificates) Experience in proposition design and delivery Experience in marketing or customer strategy Connect to your business -Strategy, Risk & Transactions Advisory In an ever-evolving world, there are no certainties in business. Our teams help clients to navigate risks, process major transactions and deliver transformational change that will future-proof their business. Join us to make a positive difference. Strategy and Business Design The experts in our teams in Strategy and Business Design are trusted advisors to CEOs and their wider organisations. Whether that's launching a new arm of a business, anticipating new and emerging risks or collaborating with other teams, we work on a huge range of varied projects. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "For me it's the people that make it. They are bright, supportive, interesting; we work brilliantly together as a team. But it's not just that, the number of opportunities you get working for such a large firm is amazing." -Jess, Risk & Transactions Advisory Our hybrid working policy You'll be based in Edinburgh or London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritiseyour wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for click apply for full job details
About Zego At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Employer of The Year 2025 as awarded at The Insurance Post's Awards and Excellence in Digital Marketing Award at the British Insurance Tech Awards 2025. And we're only just getting started. Purpose of the role As the Head of Financial Operations, you will be responsible for managing Zego's financial reporting, accounting, and operational finance functions. You'll lead and develop a team of Accountants, Finance Managers and others, ensuring accuracy, compliance, and efficiency in all financial. This is a key leadership role requiring strong technical accounting knowledge, commercial insight, and a hands on approach to process improvement and automation. Key Responsibilities Financial Reporting & Control Oversee all financial reporting, including monthly management accounts, statutory reporting, and consolidated group financial statements. Ensure compliance with accounting standards (IFRS/UK GAAP) and regulatory requirements. Maintain robust internal controls and governance across all financial operations. Team Leadership Lead, mentor, and develop a high performing team of accountants and finance professionals. Foster a culture of accountability, continuous learning, and collaboration across the finance team. Operational Finance Oversee accounts payable, receivable, payroll, and reconciliation processes. Manage relationships with auditors, banks, and external advisors. Drive improvements in systems and processes to increase efficiency and scalability. Strategic Input Partner with the CFO and Director of Finance to support strategic decision making through timely and accurate financial insights. Support budgeting, forecasting, and scenario planning activities. Identify and implement opportunities for automation and digital transformation in financial processes. What you'll need to be successful Significant experience in an Insurance Finance role or FCA regulated Finance role. Qualified accountant (ACA, ACCA, or CIMA) with post qualification experience in a senior finance role. Strong technical knowledge of financial reporting and accounting principles. Experience managing and developing finance teams in a high growth or technology driven business. Keen interest in evolving technology, for example AI in Finance Exceptional analytical, organisational, and communication skills. Proven ability to design and implement scalable financial processes and systems. Experience in insurance or regulated financial services. What's it like to work at Zego? Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There's plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You'll work alongside a talented group of people who respect each other's differences and seek to understand fresh perspectives. How we work We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid! Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London office. Every team has the flexibility to choose the day that works best for them. We cover the costs for all company wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it's a good mix of collaborative face time and flexible home working, setting us up to achieve the right balance between work and life. Our approach to AI We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well. Benefits We reward our people well. Join us and you'll get a market competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that's just for starters. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. If you need any support with your application please get in touch with us on
Jan 09, 2026
Full time
About Zego At Zego, we understand that traditional motor insurance holds good drivers back. It's too complicated, too expensive, and it doesn't reflect how well you actually drive. Since 2016, we have been on a mission to change that by offering the lowest priced insurance for good drivers. From van drivers and gig workers to everyday car drivers, our customers are the driving force behind everything we do. We've sold tens of millions of policies and raised over $200 million in funding and picked up numerous awards, including the Employer of The Year 2025 as awarded at The Insurance Post's Awards and Excellence in Digital Marketing Award at the British Insurance Tech Awards 2025. And we're only just getting started. Purpose of the role As the Head of Financial Operations, you will be responsible for managing Zego's financial reporting, accounting, and operational finance functions. You'll lead and develop a team of Accountants, Finance Managers and others, ensuring accuracy, compliance, and efficiency in all financial. This is a key leadership role requiring strong technical accounting knowledge, commercial insight, and a hands on approach to process improvement and automation. Key Responsibilities Financial Reporting & Control Oversee all financial reporting, including monthly management accounts, statutory reporting, and consolidated group financial statements. Ensure compliance with accounting standards (IFRS/UK GAAP) and regulatory requirements. Maintain robust internal controls and governance across all financial operations. Team Leadership Lead, mentor, and develop a high performing team of accountants and finance professionals. Foster a culture of accountability, continuous learning, and collaboration across the finance team. Operational Finance Oversee accounts payable, receivable, payroll, and reconciliation processes. Manage relationships with auditors, banks, and external advisors. Drive improvements in systems and processes to increase efficiency and scalability. Strategic Input Partner with the CFO and Director of Finance to support strategic decision making through timely and accurate financial insights. Support budgeting, forecasting, and scenario planning activities. Identify and implement opportunities for automation and digital transformation in financial processes. What you'll need to be successful Significant experience in an Insurance Finance role or FCA regulated Finance role. Qualified accountant (ACA, ACCA, or CIMA) with post qualification experience in a senior finance role. Strong technical knowledge of financial reporting and accounting principles. Experience managing and developing finance teams in a high growth or technology driven business. Keen interest in evolving technology, for example AI in Finance Exceptional analytical, organisational, and communication skills. Proven ability to design and implement scalable financial processes and systems. Experience in insurance or regulated financial services. What's it like to work at Zego? Zego has a truly international and inclusive team, unified by great ideas and collaborative thoughtfulness. Our people are the most important part of our story and everyone plays an essential role in our journey. We look for people who have expertise, enthusiasm and who are motivated by change. There's plenty of room to learn and grow, as part of our ongoing training programmes or directly from other experts. You'll work alongside a talented group of people who respect each other's differences and seek to understand fresh perspectives. How we work We believe that teams work better when they have time to collaborate and space to get things done. We call it Zego Hybrid! Our hybrid way of working is unique. We foster a flexible approach that empowers every Zegon to perform at their best. We ask you to spend at least one day a week in our central London office. Every team has the flexibility to choose the day that works best for them. We cover the costs for all company wide events (3 per year), and also provide a separate hybrid contribution to help pay towards other travel costs. We think it's a good mix of collaborative face time and flexible home working, setting us up to achieve the right balance between work and life. Our approach to AI We believe in the power of AI to meaningfully improve how we work - helping us move faster, think differently, and focus on what matters most. At Zego, we encourage people to stay curious and intentional about how AI is leveraged in their work and teams to drive practical impact every day. This is your chance to do the most meaningful work of your career - and we'll provide you with the tools, support, and freedom to do it well. Benefits We reward our people well. Join us and you'll get a market competitive salary, private medical insurance, company share options, generous holiday allowance, and a whole lot of wellbeing benefits. And that's just for starters. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status. If you need any support with your application please get in touch with us on
ABOUT US As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at JOB DESCRIPTION Reporting to the Chief Risk and Compliance Officer, you will be responsible for leading the Group Financial Risk and Corporate Sustainability function responsible the oversight of AD's financial risk, defining Risk Appetite, and delivering the corporate sustainability programme. Specifically, you will; Lead independent oversight of AD's financial risk as well as oversight of Treasury and Finance processes and controls as well as all the accuracy and reliability of quantitative analyses and financial models. Lead the development and maintenance of AD internal loss model. Responsible for proposing risk appetite, setting limits & thresholds and defining appropriate metrics applying data analytics and agentic AI to collect and report real-time insight for proactive risk management. Lead the AD corporate insurance programme. Responsible for ensuring compliance with capital requirements under local and global capital adequacy requirements and the oversight of defined benefits liabilities. Lead development and implementation of the financial risk management framework, outlining policies and governance for identifying and mitigating risks. Lead the AD Corporate Sustainability Programme, defining frameworks and a strategy as well as setting targets and metrics ESG performance. Responsible for ESG related data. Lead non-financial risk reporting ensuring compliance with applicable ESG related requirements including Corporate Sustainability Reporting Directive (CSRD) and Non Financial Reporting (NFR) requirements. Report on ESG matters, promoting transparency and accountability to PE owners and Board Committees. Lead, mentor, and inspire a high performing team, fostering a culture of excellence, collaboration, and continuous improvement. Be a strategic thinker with deep technical expertise and a proven track record of transforming organizations into best in class providers. As a senior leader, you will also be responsible for driving change when necessary, delivering communications and directions to the team in supporting the development and engagement of employees at all levels. Promote and build Alter Domus' brand and culture both internally and externally, acting as an ambassador and role model to employees, clients, and customers and other external stakeholders. Support the development and engagement of employees at all levels, actively promoting the Employer Value Proposition within all regional teams and role modeling the Alter Domus values to our people, clients and customers. PROFILE A minimum of 20 years of experience in Financial Services with a minimum of 10 years leading high performing Financial Risk or Analytics teams. You will have Finance experience with expertise in IFRS and Financial Planning and Analysis and/or quantitative modelling experience. You will have experience of best practice Finance processes and controls. You will possess an appreciation for sensitivities gained in a complex financial services firm. You will have a track record of providing successful challenge and has gravitas with Finance colleagues. You will have excellent attention to detail, with the ability to work quickly and accurately to deadlines. In person you will be able to present complex financial data to financial and non financial stakeholders with ease LEADERSHIP & BEHAVIOURAL COMPETENCIES You will demonstrate superior business insight and commercial acumen combined with strong technical expertise and analytical problem solving skills. You will have an intellectual curiosity and a global mind set, allowing you to partner effectively across your region and beyond with agility and flexibility. You will challenge the current status quo to improve things, acting as a change agent to drive the business forward. You will have high energy and passion to drive the business and positively influence others, you will avoid complacency and strive for the business to succeed, acting quickly to tackle any issues. You will be adept at managing competing demands on your time, actively prioritising and remaining calm under pressure while navigating complexity and challenges with confidence and resilience. You will possess strong interpersonal skills - influencing and building trust quickly, navigating complexity and ambiguity with confidence and negotiating with tenacity and focus. You will be decisive and persuasive to achieve the results. You will demonstrate personal resilience in the context of an international company in high growth mode. You will demonstrate a strong commitment to high integrity and ethics. You will demonstrate the AD Values: Succeed with speed: We deliver at pace with agility, always connected to clients, regulators, and markets, globally. Take charge together: We take the initiative, always bringing the right people, insights and expertise together and sharing accountability. Adapt with authority: We flex to meet different needs in different contexts, always showing responsible leadership and growing trust. Reimagine with results: We pursue new, more intelligent ways of working, always with a focus on efficient, high quality service. KEY RELATIONSHIPS Shareholder and Boards. Group Finance Leadership Team. Group Executive Board Members including the CEO. Group functional heads such as People Team, IT, Marketing, Corporate Development etc. At Alter Domus we are committed to inclusion and feel strongly that inclusive teams drive brilliant performance. We are an equal opportunity employer and recognise all facets of diversity and strive to create a psychologically safe workplace where all of our people can perform to their best'. (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: )
Jan 09, 2026
Full time
ABOUT US As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning "The Other House" in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions. With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take. Find out more about life at Alter Domus at JOB DESCRIPTION Reporting to the Chief Risk and Compliance Officer, you will be responsible for leading the Group Financial Risk and Corporate Sustainability function responsible the oversight of AD's financial risk, defining Risk Appetite, and delivering the corporate sustainability programme. Specifically, you will; Lead independent oversight of AD's financial risk as well as oversight of Treasury and Finance processes and controls as well as all the accuracy and reliability of quantitative analyses and financial models. Lead the development and maintenance of AD internal loss model. Responsible for proposing risk appetite, setting limits & thresholds and defining appropriate metrics applying data analytics and agentic AI to collect and report real-time insight for proactive risk management. Lead the AD corporate insurance programme. Responsible for ensuring compliance with capital requirements under local and global capital adequacy requirements and the oversight of defined benefits liabilities. Lead development and implementation of the financial risk management framework, outlining policies and governance for identifying and mitigating risks. Lead the AD Corporate Sustainability Programme, defining frameworks and a strategy as well as setting targets and metrics ESG performance. Responsible for ESG related data. Lead non-financial risk reporting ensuring compliance with applicable ESG related requirements including Corporate Sustainability Reporting Directive (CSRD) and Non Financial Reporting (NFR) requirements. Report on ESG matters, promoting transparency and accountability to PE owners and Board Committees. Lead, mentor, and inspire a high performing team, fostering a culture of excellence, collaboration, and continuous improvement. Be a strategic thinker with deep technical expertise and a proven track record of transforming organizations into best in class providers. As a senior leader, you will also be responsible for driving change when necessary, delivering communications and directions to the team in supporting the development and engagement of employees at all levels. Promote and build Alter Domus' brand and culture both internally and externally, acting as an ambassador and role model to employees, clients, and customers and other external stakeholders. Support the development and engagement of employees at all levels, actively promoting the Employer Value Proposition within all regional teams and role modeling the Alter Domus values to our people, clients and customers. PROFILE A minimum of 20 years of experience in Financial Services with a minimum of 10 years leading high performing Financial Risk or Analytics teams. You will have Finance experience with expertise in IFRS and Financial Planning and Analysis and/or quantitative modelling experience. You will have experience of best practice Finance processes and controls. You will possess an appreciation for sensitivities gained in a complex financial services firm. You will have a track record of providing successful challenge and has gravitas with Finance colleagues. You will have excellent attention to detail, with the ability to work quickly and accurately to deadlines. In person you will be able to present complex financial data to financial and non financial stakeholders with ease LEADERSHIP & BEHAVIOURAL COMPETENCIES You will demonstrate superior business insight and commercial acumen combined with strong technical expertise and analytical problem solving skills. You will have an intellectual curiosity and a global mind set, allowing you to partner effectively across your region and beyond with agility and flexibility. You will challenge the current status quo to improve things, acting as a change agent to drive the business forward. You will have high energy and passion to drive the business and positively influence others, you will avoid complacency and strive for the business to succeed, acting quickly to tackle any issues. You will be adept at managing competing demands on your time, actively prioritising and remaining calm under pressure while navigating complexity and challenges with confidence and resilience. You will possess strong interpersonal skills - influencing and building trust quickly, navigating complexity and ambiguity with confidence and negotiating with tenacity and focus. You will be decisive and persuasive to achieve the results. You will demonstrate personal resilience in the context of an international company in high growth mode. You will demonstrate a strong commitment to high integrity and ethics. You will demonstrate the AD Values: Succeed with speed: We deliver at pace with agility, always connected to clients, regulators, and markets, globally. Take charge together: We take the initiative, always bringing the right people, insights and expertise together and sharing accountability. Adapt with authority: We flex to meet different needs in different contexts, always showing responsible leadership and growing trust. Reimagine with results: We pursue new, more intelligent ways of working, always with a focus on efficient, high quality service. KEY RELATIONSHIPS Shareholder and Boards. Group Finance Leadership Team. Group Executive Board Members including the CEO. Group functional heads such as People Team, IT, Marketing, Corporate Development etc. At Alter Domus we are committed to inclusion and feel strongly that inclusive teams drive brilliant performance. We are an equal opportunity employer and recognise all facets of diversity and strive to create a psychologically safe workplace where all of our people can perform to their best'. (Alter Domus Privacy notice can be reviewed via Alter Domus webpage: )
HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include: Marketing Intelligence - instantly answers questions like "What led to that sudden drop in pipeline?" Account Intelligence - surfaces next-best actions to help reps move target accounts toward conversion Since launching in January 2023, we've come through Y Combinator, raised a $26M Series A led by Bessemer. We're growing 3 year-over year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in person, move fast and hire people who are ready to win. Your Mission We are looking for a Customer Success Manager who is passionate about helping customers unlock the full value of HockeyStack. In this role, you will be the strategic partner to our customers-guiding them through onboarding, driving product adoption, and helping them translate data driven insights into business impact. You'll ensure our customers realize fast time to value, renew with confidence, and grow with us over time. What You'll Do Own the full customer lifecycle-onboarding, activation, adoption, growth. You're not just managing accounts; you're driving impact and ensuring every customer realizes the full power of HockeyStack. Define and execute value roadmaps for every account. Minimize time to value, accelerate adoption, and tie every milestone to measurable ROI. Operate as a strategic partner across marketing, sales, and revenue teams. You'll bring clarity where there's confusion, action where there's delay, and results where others fail. Proactively surface insights and opportunities to help customers expand their use of the platform-and their investment in it. Track, measure, and prove ROI relentlessly. You'll equip champions with the evidence they need to justify every dollar and unlock more budget. Move seamlessly across Enterprise, Mid Market, and SMB segments-bringing precision to high touch and scale to low touch, with zero drop in quality. Work cross functionally to eliminate friction and solve hard problems fast. You'll chase blockers across the company and refuse to let customer value stall. Act as the voice of the customer-filtering signal from noise and helping shape the future of the product with firsthand insights from the field. Core Strengths Relentless Customer Focus: You wake up thinking about your customers' success and go to bed making sure nothing is left hanging. You're not here to satisfy; you're here to transform. Commercially Sharp: You know what drives renewals, upsells, and growth-and how to turn value into revenue. You help customers win, and in turn, we win bigger. Bias for Action: You don't wait for perfect. You ship, solve, adapt, and move. You're fast, flexible, and allergic to excuses. Executive Ready: You can confidently engage a CRO, CMO, or CEO-and still build rapport with a frontline IC. You speak the language of business and back it up with data. High Standards, No Entitlement: You set the bar high for yourself and your teammates. You don't hide behind process, seniority, or bandwidth. You do the work, own the outcome, and make the team better. Versatile Operator: Enterprise or SMB. Strategic or tactical. High touch or scaled. You adapt to whatever's needed to drive customer success at speed. What We're Looking For Ownership first mindset - you take initiative, move fast, and figure things out Thrive in early stage, high urgency environments where speed and impact matter Curious, self aware, and feedback driven - you bring energy, not ego See this role as a defining chapter - not a stepping stone or side quest 3-6 years of experience in a Customer Success, Account Management, or Consulting role at a B2B SaaS company Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion Experience with value based selling and communicating ROI to executive stakeholders Strong understanding of GTM functions and familiarity with revenue and marketing data Comfortable with both high touch and tech touch motions across customer segments Ability to work cross functionally and drive alignment around customer outcomes Why Join Now? We're at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You'll be joining a company with real traction, rapid growth, and meaningful backing-where every person still shapes the outcome. This isn't just a job. It's a chance to build something category defining with people who care deeply about doing it right. The on target earnings range for this role is $120,000 to $200,000 USD, adjusted for location, experience, and qualifications. HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.
Jan 09, 2026
Full time
HockeyStack is an Applied AI company on a mission to automate sales, marketing, and customer success for B2B companies. We build the most complete and accurate picture of the B2B buyer by integrating with every tool your team uses, partnering with third-party data providers, and deploying custom AI research agents. We use this data to power applications that automate high-value, high-complexity workflows across the go-to-market and revenue teams. Our core products include: Marketing Intelligence - instantly answers questions like "What led to that sudden drop in pipeline?" Account Intelligence - surfaces next-best actions to help reps move target accounts toward conversion Since launching in January 2023, we've come through Y Combinator, raised a $26M Series A led by Bessemer. We're growing 3 year-over year, have hit multimillion ARR, and process over 60 TB of GTM data monthly. Based at our San Francisco HQ, we operate fully in person, move fast and hire people who are ready to win. Your Mission We are looking for a Customer Success Manager who is passionate about helping customers unlock the full value of HockeyStack. In this role, you will be the strategic partner to our customers-guiding them through onboarding, driving product adoption, and helping them translate data driven insights into business impact. You'll ensure our customers realize fast time to value, renew with confidence, and grow with us over time. What You'll Do Own the full customer lifecycle-onboarding, activation, adoption, growth. You're not just managing accounts; you're driving impact and ensuring every customer realizes the full power of HockeyStack. Define and execute value roadmaps for every account. Minimize time to value, accelerate adoption, and tie every milestone to measurable ROI. Operate as a strategic partner across marketing, sales, and revenue teams. You'll bring clarity where there's confusion, action where there's delay, and results where others fail. Proactively surface insights and opportunities to help customers expand their use of the platform-and their investment in it. Track, measure, and prove ROI relentlessly. You'll equip champions with the evidence they need to justify every dollar and unlock more budget. Move seamlessly across Enterprise, Mid Market, and SMB segments-bringing precision to high touch and scale to low touch, with zero drop in quality. Work cross functionally to eliminate friction and solve hard problems fast. You'll chase blockers across the company and refuse to let customer value stall. Act as the voice of the customer-filtering signal from noise and helping shape the future of the product with firsthand insights from the field. Core Strengths Relentless Customer Focus: You wake up thinking about your customers' success and go to bed making sure nothing is left hanging. You're not here to satisfy; you're here to transform. Commercially Sharp: You know what drives renewals, upsells, and growth-and how to turn value into revenue. You help customers win, and in turn, we win bigger. Bias for Action: You don't wait for perfect. You ship, solve, adapt, and move. You're fast, flexible, and allergic to excuses. Executive Ready: You can confidently engage a CRO, CMO, or CEO-and still build rapport with a frontline IC. You speak the language of business and back it up with data. High Standards, No Entitlement: You set the bar high for yourself and your teammates. You don't hide behind process, seniority, or bandwidth. You do the work, own the outcome, and make the team better. Versatile Operator: Enterprise or SMB. Strategic or tactical. High touch or scaled. You adapt to whatever's needed to drive customer success at speed. What We're Looking For Ownership first mindset - you take initiative, move fast, and figure things out Thrive in early stage, high urgency environments where speed and impact matter Curious, self aware, and feedback driven - you bring energy, not ego See this role as a defining chapter - not a stepping stone or side quest 3-6 years of experience in a Customer Success, Account Management, or Consulting role at a B2B SaaS company Proven ability to manage a portfolio of customers and deliver results across onboarding, adoption, and expansion Experience with value based selling and communicating ROI to executive stakeholders Strong understanding of GTM functions and familiarity with revenue and marketing data Comfortable with both high touch and tech touch motions across customer segments Ability to work cross functionally and drive alignment around customer outcomes Why Join Now? We're at an inflection point. The product is proven, the market is massive, and the opportunity is wide open. You'll be joining a company with real traction, rapid growth, and meaningful backing-where every person still shapes the outcome. This isn't just a job. It's a chance to build something category defining with people who care deeply about doing it right. The on target earnings range for this role is $120,000 to $200,000 USD, adjusted for location, experience, and qualifications. HockeyStack is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status. We celebrate diversity and are committed to fostering an inclusive environment for all employees.
This is a hybrid position requiring in-office attendance one day per week at our London office. Candidates must reside within a commutable distance to be considered. As a Senior Customer Success Manager on our EMEA team, you will be a trusted advisor for between 25-30 Enterprise customers. Helping them achieve maximum value from the Fullstory suite of products. By providing best-in-class strategic guidance, you'll increase platform adoption and value realisation across your book of business. You will report to the Manager of Customer Success. CSMs are responsible for customer value, adoption, retention and expansion across the Fullstory territory customer-base, leveraging their product knowledge and strategic expertise to help customers accomplish key business objectives. You'll be expected to engage consistently with a highly specialised book of accounts, delivering world-class service in a way that's value-driven and differentiated. You'll build close working relationships with our Sales organisation to drive retention and expansion, and will collaborate with Fullstory's Product and Marketing teams to influence platform feature decisions and positioning. In a typical day, you might: Drive Value Realisation: Ensure Fullstory's most strategic customers receive maximum value from their investment in our platform, utilising key features that drive their intended business outcomes and documenting the specific value and ROI delivered. Forge Strategic Partnerships: Create a strong partnership with your Sales counterparts to build and nurture relationships across your customer base that lead to long-term retention and commercial expansion. Master Data & AI: Monitor customer usage data, health indicators, and renewal dates to prioritise your engagement. Leverage AI tools to analyse trends and identify at risk customers, effectively creating and using playbooks as powerful tools to drive desired outcomes. Advocate Internally: Serve as a customer advocate to Fullstory's internal teams, adeptly mobilising resources across Product, Engineering, and Marketing as needed to deliver on customer goals. Author Success Plans: Act as the primary author and owner of Joint Customer Success Plans, ensuring customer business objectives are clearly documented, tracked, and aligned with Fullstory's strategic capabilities. Maintain Operational Excellence: Ensure high levels of accuracy in renewal forecasting and maintain a clean "source of truth" by consistently updating the customer journey and health signals in our internal systems. Here's what we're looking for: Proven Enterprise Impact: You bring 4+ years of experience in Customer Success, Account Management, Strategic Consulting, or related field, with a background in managing high value portfolios and navigating complex, multi stakeholder renewals. Strategic Advisory Skills: You don't just "check in" with customers; you deliver expert counsel. you have extensive experience leading executive level engagements that influence VP+ stakeholders. Analytical Curiosity: You possess a deep thinking mindset and the ability to synthesise complex data signals into clear, actionable advice that solves real world business problems. Autonomous Ownership: You are a self starter who can lead cross functional projects independently, mobilising internal teams (such as Product or Engineering) to drive customer value and mitigate churn risks. Operational Discipline: You understand that a successful partnership is built on data. You take a disciplined approach to Salesforce hygiene, renewal forecasting accuracy, and the rigorous documentation of customer KPIs. An AI First Mindset: You are already exploring how AI can optimise your efficiency and enhance the quality of your work, and you are eager to bring those learnings to the wider Fullstory team. The impact you will have in 6 Months: Increased Value Realisation across your book of business. Renewals won in collaboration with your Account Executive. Expansions opportunities created in collaboration with your Account Executive. The impact you will have in 12 Months: Customer value stories shared internally. Customer expansion opportunities shared with your Account Executive. The base salary for this position ranges from £66,300 - £78,000 GBP In addition to the base salary, this role has an OTE(on-target earnings) of £94,000-111,000 GBP. Total compensation will vary based on relevant experience, qualifications, and market conditions. About Fullstory Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes. We're building something special at Fullstory- and we're looking for teammates who are curious, collaborative, and driven to make an impact. We're especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways to see the values that guide how we work and grow together. How we support you: Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Along these lines, we offer: Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross functional relationships and stay connected. We also offer a flexible PTO policy and an annual company wide closure, along with federal holidays. Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians. Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees. Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend. Team Collaboration. Connect with fellow Fullstorians through team off sites and an annual full company meet up. Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances. Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones. Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There's no problem that can't be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply- we'd love to hear from you!
Jan 09, 2026
Full time
This is a hybrid position requiring in-office attendance one day per week at our London office. Candidates must reside within a commutable distance to be considered. As a Senior Customer Success Manager on our EMEA team, you will be a trusted advisor for between 25-30 Enterprise customers. Helping them achieve maximum value from the Fullstory suite of products. By providing best-in-class strategic guidance, you'll increase platform adoption and value realisation across your book of business. You will report to the Manager of Customer Success. CSMs are responsible for customer value, adoption, retention and expansion across the Fullstory territory customer-base, leveraging their product knowledge and strategic expertise to help customers accomplish key business objectives. You'll be expected to engage consistently with a highly specialised book of accounts, delivering world-class service in a way that's value-driven and differentiated. You'll build close working relationships with our Sales organisation to drive retention and expansion, and will collaborate with Fullstory's Product and Marketing teams to influence platform feature decisions and positioning. In a typical day, you might: Drive Value Realisation: Ensure Fullstory's most strategic customers receive maximum value from their investment in our platform, utilising key features that drive their intended business outcomes and documenting the specific value and ROI delivered. Forge Strategic Partnerships: Create a strong partnership with your Sales counterparts to build and nurture relationships across your customer base that lead to long-term retention and commercial expansion. Master Data & AI: Monitor customer usage data, health indicators, and renewal dates to prioritise your engagement. Leverage AI tools to analyse trends and identify at risk customers, effectively creating and using playbooks as powerful tools to drive desired outcomes. Advocate Internally: Serve as a customer advocate to Fullstory's internal teams, adeptly mobilising resources across Product, Engineering, and Marketing as needed to deliver on customer goals. Author Success Plans: Act as the primary author and owner of Joint Customer Success Plans, ensuring customer business objectives are clearly documented, tracked, and aligned with Fullstory's strategic capabilities. Maintain Operational Excellence: Ensure high levels of accuracy in renewal forecasting and maintain a clean "source of truth" by consistently updating the customer journey and health signals in our internal systems. Here's what we're looking for: Proven Enterprise Impact: You bring 4+ years of experience in Customer Success, Account Management, Strategic Consulting, or related field, with a background in managing high value portfolios and navigating complex, multi stakeholder renewals. Strategic Advisory Skills: You don't just "check in" with customers; you deliver expert counsel. you have extensive experience leading executive level engagements that influence VP+ stakeholders. Analytical Curiosity: You possess a deep thinking mindset and the ability to synthesise complex data signals into clear, actionable advice that solves real world business problems. Autonomous Ownership: You are a self starter who can lead cross functional projects independently, mobilising internal teams (such as Product or Engineering) to drive customer value and mitigate churn risks. Operational Discipline: You understand that a successful partnership is built on data. You take a disciplined approach to Salesforce hygiene, renewal forecasting accuracy, and the rigorous documentation of customer KPIs. An AI First Mindset: You are already exploring how AI can optimise your efficiency and enhance the quality of your work, and you are eager to bring those learnings to the wider Fullstory team. The impact you will have in 6 Months: Increased Value Realisation across your book of business. Renewals won in collaboration with your Account Executive. Expansions opportunities created in collaboration with your Account Executive. The impact you will have in 12 Months: Customer value stories shared internally. Customer expansion opportunities shared with your Account Executive. The base salary for this position ranges from £66,300 - £78,000 GBP In addition to the base salary, this role has an OTE(on-target earnings) of £94,000-111,000 GBP. Total compensation will vary based on relevant experience, qualifications, and market conditions. About Fullstory Fullstory is a leading behavioral data platform transforming how businesses understand and improve their digital experiences. Our technology empowers companies to uncover insights, optimize customer and employee journeys, and deliver exceptional online interactions. It makes every customer experience smoother and more personalized and empowers the employees behind the scenes. We're building something special at Fullstory- and we're looking for teammates who are curious, collaborative, and driven to make an impact. We're especially excited about the potential of AI to enhance efficiency, spark creativity, and elevate our work. If that resonates, explore our Winning Ways to see the values that guide how we work and grow together. How we support you: Fullstorians are committed to building something better- from how we approach our product, to how we care for our customers and each other. Along these lines, we offer: Flexibility and Connection. We have a vibrant HQ in Atlanta and a tight knit group in London. Fullstorians in those cities come to the office at least one day a week to build cross functional relationships and stay connected. We also offer a flexible PTO policy and an annual company wide closure, along with federal holidays. Benefits. Take care of the whole you. Fullstory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians. Learning opportunities. We provide professional development opportunities through training programs and an annual learning subsidy for US and EMEA-based employees. Productivity support. US and EMEA-based Fullstorians receive a monthly productivity stipend. Team Collaboration. Connect with fellow Fullstorians through team off sites and an annual full company meet up. Paid parental leave. Fullstorians balance the needs of their growing families without the added stress of figuring out work and finances. Bereavement leave, including miscarriage/pregnancy loss. Take the time to grieve and help your loved ones. Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There's no problem that can't be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply- we'd love to hear from you!
Protex AI is the AI safety and operations intelligence company. At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top tier global investors, we recently secured a $36 million Series B to accelerate our mission. Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64 % risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real time, AI powered insights. About the Role The Technical Client Success Manager (TCSM) plays a critical role in driving platform adoption and ensuring client satisfaction. By delivering tailored training, facilitating seamless onboarding, and providing actionable support, the TCSM ensures client sites fully realize the value of the Protex platform. This role requires a deep understanding of Protex AI's product suite and strong technical problem solving and project management skills. Acting as the primary advocate for client needs, the TCSM supports sites in achieving their goals while identifying opportunities for enhanced adoption and operational efficiency. The TCSM serves as the Voice of the Customer, proactively identifying opportunities to enhance Protex's product and service offerings, sharing actionable insights with internal teams, and contributing to the continuous improvement of client success processes. What You'll Do Technical Expertise and Configuration Build and maintain advanced knowledge of Protex's product features, architecture, and capabilities to set clear expectations, provide informed guidance and resolve client site challenges. Address platform usage questions and configure in app settings to meet specific client requirements within the TCSM's scope of expertise. Escalate unresolved or complex technical issues to Support or Engineering with clear, detailed documentation on user behavior trends, system performance concerns, and barriers to adoption to facilitate timely resolution. Monitor system usage trends and performance metrics to proactively identify potential technical concerns and recommend solutions. Enablement and Adoption Own the onboarding and enablement processes, ensuring each site is set up for success with tailored workflows, platform configurations, and user specific training materials. Deliver customized usage strategies, including aligning workflows with platform capabilities, configuring system settings, and addressing adoption challenges. Track site level adoption rates and usage patterns; as necessary, develop and implement action plans to address underutilization, optimize platform capabilities, and increase user engagement. Site Level Success and Client Satisfaction Serve as the primary point of contact for assigned sites, managing site level relationships through onboarding, training, and ongoing support to build trust and drive satisfaction. Conduct regular check ins with site stakeholders to evaluate adoption progress and address operational needs, changes, or concerns. Proactively gather and act on feedback from site users to identify opportunities for meaningful enhancements to both product features and service delivery. Growth Influence and Strategic Alignment Leverage a commercial mindset to partner with Account Managers and Sales to identify opportunities for expansion or upselling based on site level performance and feedback. Provide detailed insights, such as impact reviews and usage metrics, to support the development of compelling value propositions. Collaborate on strategic account planning to align adoption efforts with broader client goals and revenue opportunities. Cross Functional Client Advocacy In addition to playing the voice of the customer on the product side, partner closely with Marketing to showcase successful client outcomes and innovative use cases through initiatives such as webinars, case studies, or onsite events that drive brand awareness and growth. Share user experiences and best practices, such as platform usage, business cases or communication strategies, with internal teams, fostering a feedback loop that informs product improvements and enhances the client experience. What You'll Need Experience: Minimum of 5 years in client success, technical account management, or project management within a B2B SaaS or tech environment, with a strong record of managing enterprise level accounts; demonstrated experience in managing Annual Recurring Revenue (ARR)/Monthly Recurring Revenue (MRR) goals. Demonstrated understanding of EHS industry trends, challenges, and opportunities. Technical Prowess: Strong grasp of SaaS architecture, integrations, and technical problem solving, with the ability to comprehend and communicate complex technical details to both clients and internal teams. A demonstrated understanding of computer vision, AI, and system networks is a bonus. Project Management: Proven ability to lead complex projects using modern project management methodologies for multi phase projects with agility and attention to detail. Strategic Acumen: Ability to think critically and creatively, with a commercial mindset that drives value and builds strong client relationships, with the ability to identify growth opportunities within accounts. Dynamic Presence: Approachable and energetic, capable of leading client conversations, presentations, and discussions that foster trust and alignment. Adaptability & Problem Solving: Skilled in navigating evolving client needs, with the agility to adapt and prioritize as business priorities shift. Travel Requirements: Willingness to travel to client sites as necessary. Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Jan 09, 2026
Full time
Protex AI is the AI safety and operations intelligence company. At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top tier global investors, we recently secured a $36 million Series B to accelerate our mission. Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64 % risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real time, AI powered insights. About the Role The Technical Client Success Manager (TCSM) plays a critical role in driving platform adoption and ensuring client satisfaction. By delivering tailored training, facilitating seamless onboarding, and providing actionable support, the TCSM ensures client sites fully realize the value of the Protex platform. This role requires a deep understanding of Protex AI's product suite and strong technical problem solving and project management skills. Acting as the primary advocate for client needs, the TCSM supports sites in achieving their goals while identifying opportunities for enhanced adoption and operational efficiency. The TCSM serves as the Voice of the Customer, proactively identifying opportunities to enhance Protex's product and service offerings, sharing actionable insights with internal teams, and contributing to the continuous improvement of client success processes. What You'll Do Technical Expertise and Configuration Build and maintain advanced knowledge of Protex's product features, architecture, and capabilities to set clear expectations, provide informed guidance and resolve client site challenges. Address platform usage questions and configure in app settings to meet specific client requirements within the TCSM's scope of expertise. Escalate unresolved or complex technical issues to Support or Engineering with clear, detailed documentation on user behavior trends, system performance concerns, and barriers to adoption to facilitate timely resolution. Monitor system usage trends and performance metrics to proactively identify potential technical concerns and recommend solutions. Enablement and Adoption Own the onboarding and enablement processes, ensuring each site is set up for success with tailored workflows, platform configurations, and user specific training materials. Deliver customized usage strategies, including aligning workflows with platform capabilities, configuring system settings, and addressing adoption challenges. Track site level adoption rates and usage patterns; as necessary, develop and implement action plans to address underutilization, optimize platform capabilities, and increase user engagement. Site Level Success and Client Satisfaction Serve as the primary point of contact for assigned sites, managing site level relationships through onboarding, training, and ongoing support to build trust and drive satisfaction. Conduct regular check ins with site stakeholders to evaluate adoption progress and address operational needs, changes, or concerns. Proactively gather and act on feedback from site users to identify opportunities for meaningful enhancements to both product features and service delivery. Growth Influence and Strategic Alignment Leverage a commercial mindset to partner with Account Managers and Sales to identify opportunities for expansion or upselling based on site level performance and feedback. Provide detailed insights, such as impact reviews and usage metrics, to support the development of compelling value propositions. Collaborate on strategic account planning to align adoption efforts with broader client goals and revenue opportunities. Cross Functional Client Advocacy In addition to playing the voice of the customer on the product side, partner closely with Marketing to showcase successful client outcomes and innovative use cases through initiatives such as webinars, case studies, or onsite events that drive brand awareness and growth. Share user experiences and best practices, such as platform usage, business cases or communication strategies, with internal teams, fostering a feedback loop that informs product improvements and enhances the client experience. What You'll Need Experience: Minimum of 5 years in client success, technical account management, or project management within a B2B SaaS or tech environment, with a strong record of managing enterprise level accounts; demonstrated experience in managing Annual Recurring Revenue (ARR)/Monthly Recurring Revenue (MRR) goals. Demonstrated understanding of EHS industry trends, challenges, and opportunities. Technical Prowess: Strong grasp of SaaS architecture, integrations, and technical problem solving, with the ability to comprehend and communicate complex technical details to both clients and internal teams. A demonstrated understanding of computer vision, AI, and system networks is a bonus. Project Management: Proven ability to lead complex projects using modern project management methodologies for multi phase projects with agility and attention to detail. Strategic Acumen: Ability to think critically and creatively, with a commercial mindset that drives value and builds strong client relationships, with the ability to identify growth opportunities within accounts. Dynamic Presence: Approachable and energetic, capable of leading client conversations, presentations, and discussions that foster trust and alignment. Adaptability & Problem Solving: Skilled in navigating evolving client needs, with the agility to adapt and prioritize as business priorities shift. Travel Requirements: Willingness to travel to client sites as necessary. Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Job Title: Sales Capability Lead Location: UK or US (For internal candidates only, we will consider applications globally) Location Type: Remote Website: Group: Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Key Responsibilities The Sales Capability Lead will be responsible for building and enhancing global sales capability across all sales job families, including Sales Engineers, Sales Managers, Customer Service, and Technical Support. This role will design and implement consistent global assessment tools, support the development of comprehensive training programs, and create a structured onboarding program to accelerate time-to-revenue for new hires. By leveraging CRM and talent data, the Sales Capability Lead will provide actionable insights to improve sales effectiveness, ensure quality of hire, and strengthen forecasting accuracy. Key Accountabilities Sales Capability Development Design and implement global assessment tools to evaluate sales competencies across all job families. Review and support adjustments to existing training programs for Sales Engineers, Sales Managers, Customer Service, and Technical Support teams. Review and refine technical product and application training to ensure alignment with the sales capability plan. Create and manage a global sales onboarding program to accelerate new hire productivity and time-to-revenue. Partner with global and regional sales leaders to ensure training and capability initiatives meet business needs. Work closely with HR, Talent Development, and Commercial Excellence teams to align programs with organisational goals Sales Skills & Process Enablement Ensure sales skills training supports capability development and aligns with global standards. Promote adoption of best practices and methodologies across all sales role. Data-Driven Insights & Continuous Improvement Analyze CRM and talent data to identify trends, gaps, and opportunities for improvement in sales performance and quality of hire. Establish baseline data for sales activity to support accurate forecasting and pipeline visibility. Provide actionable insights to leadership to inform capability strategies and resource allocation. Skills / Experience Strong understanding of sales processes, methodologies, and technical product/application training. Commercial experience in a similar global role. Experience of building and enhancing global sales capability across sales job families. Advanced analytical skills with ability to interpret data and translate into actionable strategies. Excellent communication and stakeholder management skills across global teams. Strategic thinker with a proactive, results-driven mindset. Collaborative and adaptable, with strong influencing skills. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including: A competitive salary Flexible working arrangements A generous holiday allowance Three days' paid volunteering leave Additional support and benefits through our Everyone is Included Group Inclusion Plan Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include Gender-neutral parental leave 15 days of extra paid caregiver leave Paid time off and support for anyone experiencing pregnancy loss or domestic abuse Menopause-friendly workplace principles and more Learn more at We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and values unite us, guide our decisions and inspire us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
Jan 09, 2026
Full time
Job Title: Sales Capability Lead Location: UK or US (For internal candidates only, we will consider applications globally) Location Type: Remote Website: Group: Watson-Marlow Fluid Technology Solutions is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies. When you join us, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more. Key Responsibilities The Sales Capability Lead will be responsible for building and enhancing global sales capability across all sales job families, including Sales Engineers, Sales Managers, Customer Service, and Technical Support. This role will design and implement consistent global assessment tools, support the development of comprehensive training programs, and create a structured onboarding program to accelerate time-to-revenue for new hires. By leveraging CRM and talent data, the Sales Capability Lead will provide actionable insights to improve sales effectiveness, ensure quality of hire, and strengthen forecasting accuracy. Key Accountabilities Sales Capability Development Design and implement global assessment tools to evaluate sales competencies across all job families. Review and support adjustments to existing training programs for Sales Engineers, Sales Managers, Customer Service, and Technical Support teams. Review and refine technical product and application training to ensure alignment with the sales capability plan. Create and manage a global sales onboarding program to accelerate new hire productivity and time-to-revenue. Partner with global and regional sales leaders to ensure training and capability initiatives meet business needs. Work closely with HR, Talent Development, and Commercial Excellence teams to align programs with organisational goals Sales Skills & Process Enablement Ensure sales skills training supports capability development and aligns with global standards. Promote adoption of best practices and methodologies across all sales role. Data-Driven Insights & Continuous Improvement Analyze CRM and talent data to identify trends, gaps, and opportunities for improvement in sales performance and quality of hire. Establish baseline data for sales activity to support accurate forecasting and pipeline visibility. Provide actionable insights to leadership to inform capability strategies and resource allocation. Skills / Experience Strong understanding of sales processes, methodologies, and technical product/application training. Commercial experience in a similar global role. Experience of building and enhancing global sales capability across sales job families. Advanced analytical skills with ability to interpret data and translate into actionable strategies. Excellent communication and stakeholder management skills across global teams. Strategic thinker with a proactive, results-driven mindset. Collaborative and adaptable, with strong influencing skills. At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including: A competitive salary Flexible working arrangements A generous holiday allowance Three days' paid volunteering leave Additional support and benefits through our Everyone is Included Group Inclusion Plan Everyone is Included at Spirax Group We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique. We want everyone to be able to make their difference here, so we will always consider requests for flexible working. We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include Gender-neutral parental leave 15 days of extra paid caregiver leave Paid time off and support for anyone experiencing pregnancy loss or domestic abuse Menopause-friendly workplace principles and more Learn more at We are also a Disability Confident Committed Employer. If you would like to apply using this scheme, please select this option in our application form. We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. We encourage candidates from all backgrounds to apply. If you require accommodations during the application process, please let us know. Company Overview At Watson-Marlow Fluid Technology Solutions, part of Spirax Group, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications. Our shared Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 116 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones! Our inclusive culture and values unite us, guide our decisions and inspire us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
