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Media Data Strategy Specialist page is loaded Media Data Strategy Specialist Apply locations Walton Oaks time type Full time posted on Posted Yesterday job requisition id 879744 Media Data Strategy Specialist Job Description Location: Office presence is flexible (Walton Oaks, Tadworth); however, weekly visits to a London-based agency are mandatory. About You: You are ambitious and always taking initiative to make things better and bring others along with you. You are ready for a new challenge and want a career with purpose; to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development. What makes working for Kimberly-Clark so special? Working for Kimberly-Clark, you'll have the opportunity to work across some of the biggest household names in the UK, including Andrex and Kleenex. Our brands are an indispensable part of life for people in more than 175 countries - almost of the world's population purchase our products every single day! We don't take this for granted, we also recognise our responsibility in developing sustainable practices to support a healthy planet and helping to build stronger communities to ensure our business thrives for decades to come. In all that we do, we're building a legacy of positive impact. We appreciate that our people define who we are, and what we do. We offer careers that allow people to take pride in working for a company with the highest ethics and apply their diverse experiences and passion to brands that make lives better for people all around the world. Excited yet? You should be! This is an exciting opportunity for people who are passionate about growing their career within media in a high-profile position within Kimberly Clark UK. The Role: The role will be playing a pivotal part in our Media Performance Team, supporting our Media Managers to define audience strategies and connecting data across owned, paid and retail (2PD) within an eight figure annual media investment for Andrex or Kleenex. You are a subject matter expert, willing to bring your experience and knowledge to stay current with industry trends, best practices, and new technologies to ensure our campaigns are innovative and effective. Being able to translate this to thinking big picture and prioritize the UK marketing strategic vision for execution. Media innovation: drive insight led approach with test & learn mindset, connecting data types across owned and paid media. Push execution across agency partners to deliver learnings that build capability and audience insights across social and digital discovery channels. Audience first: establish strategic audience application & measurement blueprint; build data mapping from multiple sources to create a combined audience view and feed creative insights. Creating a framework providing clear guidelines on audience choice and application based on defined aims. Seek opportunities to execute across with 0/1/2PD, including retailer data, to accelerate media capabilities. Partnership management: define the roadmap for data utilisation across retail partners such as Amazon, Tesco and Sainsbury's. Considering business KPIs, drive valuable shopper insights that inspire campaigns and stakeholders. Consumer experience: determine customer journey in key value exchanges and innovation projects to ensure we are providing optimal experiences across channels. Drive audiences into one holistic eco system that delivers increased consumer participation and conversion. MarTech Innovation: collaborate with cross-functional teams to explore innovative solutions; understanding of technology and applications, ability to work with technology teams to drive the implementation roadmap and connect stakeholders from insight to execution. Analytics into action: strong understanding of setting KPIs, analysing results, monitoring performance and driving in-housing of analytics processes. Skills and Experience Minimum of 3 years of experience in media teams within agency or a large, matrix organisation. Knowledge and experience of holistic consumer journeys across earned/ owned and shared touch points, and what role paid channels can play. Ability to analyse data and derive actionable insights, able to translate complex insights into clear business value. Ability to build relationships with internal stakeholders, media outlets and industry partners and develop a deep understanding of our business to drive conversations that propel progress. Knowledge and experience of holistic consumer journeys across earned/ owned and shared touch points, and what role paid channels play. Persistent performance focus and drive; proven track record of successfully applying analytics and insights to fuel media campaigns. High interest and deep understanding of media with ability to provide direction and challenge where best practice is not met. Strong understanding of CRM, digital marketing, MarTech, and analytics. Proactive mindset and proven track record of making things happen to deliver business results. Excellent communication and project management skills to manage multiple tasks concurrently. Experience managing relationships within a large, multinational, matrix organization. Comfortable giving feedback to agencies and peers on their performance, results, and direction. Total Benefits We offer competitive pay and benefits to employees and reward excellence and performance. Our belief in promoting a healthy work-life balance drives us to support our employees' total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme. Certain benefits, such as flexible work schedules and parental leave, can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. We are proud to be rated as a top 100 workplace for working mothers for two years in a row. We offer a flexible hybrid working environment and welcome a conversation to this approach. To Be Considered Click the Apply button and complete the online application process. A member of our recruiting team will then review your application and follow up with you if you seem like a great fit for this role. And finally, the small print . The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position. Kimberly-Clark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, sexual orientation, gender identity, age, pregnancy, genetic information, or any other characteristic protected by law. KC is a sponsor of the Recruitment and Employment Confederation Good Recruitment Campaign . This role is available for local candidates already authorized to work in the role's country only. Kimberly-Clark will not provide relocation support for this role. Primary Location Walton Oaks Additional Locations Worker Type Employee Worker Sub-Type Regular Time Type Full time About Us Fueled by ingenuity, creativity, and an understanding of people's most essential needs, we're working to find new ways to make a positive impact on the world we share. Kimberly-Clark and its trusted brands, including Huggies, Kleenex, Scott, Kotex, Cottonelle, Poise, Depend, Andrex, Pull-Ups, GoodNites, Intimus, Neve, Plenitud, Sweety, Softex, Viva and WypAll, are an indispensable part of life for people in more than 175 countries by helping individuals experience more of what's important to them. We use sustainable practices that support a healthy planet, build stronger communities, and ensure our business thrives for decades to come. To learn more about the company's 150-year history of innovation, visit

Boldspace is seeking a Business Director to lead our brand building client team and business development function in a hybrid role. ABOUT BOLDSPACE At Boldspace, we are a brand value agency focused on fostering meaningful connections between brands and their audiences. Through branding, communications, and analytics, we help clients grow their reputation and worth in competitive markets. Our unique approach combines cutting-edge technology and creative strategy, empowering over 50 clients, including Post Office, VISA, and Direct Line, to achieve exceptional results. THE ROLE The Business Director will play a crucial hybrid role in leading client services for our key brand and advertising accounts, as well as new business operations. You'll lead the Client Services team to grow and lead key accounts across brand and advertising accounts. You will use your client & account leadership experience to foster strong relationships and coordinate world class projects. As the Brand building new business lead, you'll be responsible for nurturing and pitch coordination to help us win new clients You'll be responsible for shaping the new business strategy to develop a robust new business pipeline. Working with Hubspot CRM, you'll relish tracking leads to sales across target prospects, working with our in-house marketing manager. At times, you will lead the agency's new business pitch process (with pitch teams) to secure new clients. Comfortable managing global CMO and C-suite relationships. Be well versed in the agency's positioning, services and case studies to match both client and agency business objectives. Key Experience: A minimum of 8 years of experience in a senior client management role, preferably within an agency setting. Proven experience of shaping and leading business development Proven track record of managing large-scale projects and driving growth within client accounts. Exceptional leadership and people management skills, with the ability to inspire and motivate teams. Strong understanding of branding, advertising, and communications strategies. Excellent communication and interpersonal skills, capable of building long-lasting client relationships. Strategic thinker with the ability to analyse market trends and identify growth opportunities. Ability to navigate complex client environments and display a proactive approach to problem-solving. Key Skills: Proven experience leading client relationships and leading projects / campaigns Understanding of long-term new business strategy and planning, set up of new business pipeline - Identifying new revenue streams. Lead generation (Sales/LinkedIn) Face-to-face sales - networking RFI and proposal writing, tender responses Development of trade body and intermediary relationships Database management (Hubspot) Apart from a competitive starting salary and being part of growing something special, you can expect a truly radical place to work with maximum freedom and benefits: Pensions: a 5% employer contribution. Private Healthcare: Vitality Holiday: unlimited holiday (including all UK public holidays) - we trust our staff to take the time they need and still excel in their jobs - and days off for birthdays and moving house are guaranteed! Flexible working: complete choice over where you work each day. Regular salary reviews: in line with a salary framework, to ensure equal pay for equal work and that we recognise and reward when your responsibilities increase. Socials: team socials regularly, chosen by the team. Team retreats: time to get to know each other away from the office. Bonus: transparent bonus structure where you can receive a % of base salary based on personal and company performance. Supporting good causes: we contribute some of our outperformance to charitable causes which the team help choose. Wellness: time within working hours every week for those that want or need it. Monthly benefits budget: £50 per month, every month, to spend on whatever you want - from a home delivered vegetable box and discounted gym memberships, to mental health support and professional coaching. A CARBON NEUTRAL BUSINESS Boldspace measures its performance on profit, people and planet combined. From day one, we will offset your carbon footprint entirely. The cost of this is covered 100% by the company.

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. About Us Aarki is an AI company that builds advertising solutions to drive mobile revenue growth. We use AI to find audiences in a privacy-first world by using trillions of contextual bidding signals coupled with proprietary neural net based models. Our platform includes a full-service team and Unified Creative Strategy that delivers ad creative ideation and execution. We have worked with hundreds of advertisers over 14 years and see 5M mobile ad requests per second from over 10B devices driving performance for publishers and brands. It is independently operated and headquartered in San Francisco, CA with offices across the United States, EMEA, and APAC. Role Overview The Customer Success Manager, EMEA will work with our biggest advertisers in the region to understand their marketing challenges, coordinate internal efforts to deliver against those goals, and drive growth for both the customer and by extension, Aarki. This will include working with multiple internal teams (Analyst, Creative, Product, DS, and Engg.) to ensure we are able to deliver against customer goals, and drive operational excellence. This role requires a strategic leader with a deep understanding of the AdTech ecosystem, strong leadership skills, and a proven track record of driving growth for customers and the business. Role & Responsibilities Develop and maintain strong relationships with customers, serving as their trusted advisor and advocate within the company. Understand customers' business objectives/ challenges and work collaboratively with internal teams to develop strategies for achieving customer's goals through Aarki's products and services. Deliver revenue goals for their region, work towards driving an increased share of customer wallet, and uplevel relationships with leaders at the customer organization. Plan and deliver strategic QBRs, including growth strategies, and forward looking opportunities. Work closely with Sales to onboard new customers efficiently, ensuring a smooth transition and providing guidance on our platform and tools. Monitor performance metrics, proactively identifying opportunities for optimization and growth. Develop and present comprehensive performance reports to customers, highlighting key metrics and results. Utilize data-driven insights to inform strategic decision-making and improve campaign outcomes. Work cross-functionally with internal and external teams to develop customer success plans that outline their critical success factors and metrics for success and leverage Aarki's resources. Share client wins and learnings with the rest of the org and create a pipeline for case studies.Funnel learnings and challenges to product and influence our roadmap to ensure we are able to fulfill customer needs Stay informed about industry trends and best practices, sharing insights and recommendations with customers to help them stay ahead in the competitive gaming landscape. Skills & Experience 5+ years of experience in customer success within the AdTech industry. Needs to understand the mobile ecosystem, the customers business (gaming and non-gaming), and how demand side platforms operate. Builder mindset; This is not just a CSM role. This is the opportunity to 10X a business. We're looking for someone who is inspired by that challenge. Excellent customer relationship management skills with the ability to build trust and influence key stakeholders. Exceptional analytical and problem-solving abilities, with a data-driven approach to decision-making. Works well with internal stakeholders across ad-ops/analysts, product and engineering Outstanding communication and presentation skills, with the ability to convey complex concepts to both technical and non-technical audiences. Demonstrated ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously. Preferred Bachelor's degree in Marketing, Advertising, Business, or a related field.

Thank you for taking the time to visit our job board and your interest in a career with Validity! Customer Success Manager - French Speaking Uxbridge, Greater London, United Kingdom About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is responsible for delivering ongoing proactive and reactive support to our Center of Excellence Community. The "Center of Excellence Community" refers to the customers part of our Center of Excellence team book of business, their requests are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. The end goal is to provide additional value to our customers via our solutions, enable them to achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a great amount of communication with other teams, whilst maintaining high service standards and customer satisfaction. We are looking for someone who works well with others, has a "get the job done" mentality, and can contribute their own expertise in the email industry and/or customer success to ensure high levels of product adoption and customer retention. Position Duties and Responsibilities Responsible for fielding incoming customer requests and questions, via email, tickets, and calls and follow up on all actions agreed with the customer promptly Effectively manage customer inquiries that are outside of team scope, ensuring properly routed to the right team and issues are addressed in a timely manner, ultimately owning customer interaction and resolution. Proactively schedules quarterly check-ins with an assigned group of customers, conducting client meetings to communicate best practices, successes and data results. Proactive outreach at scale - help produce and execute a proactive communication plan to customers with "reasons to call" topics that represent specific trends, new/changing requirements, promote new features or address recurring challenges to ensure the outreach is meaningful and customers derive value. Proactive outreach relevance - works to understand how our products best support customers depending on their organizational structure, business model and email and data goals to provide quick and efficient guidance and recommendations to effectively use the Validity tools and solutions at scale. Understand and demo new product releases/features to customers and provide customers with metrics to showcase value over time Ensure stickiness by ensuring the product is used to its fullest capacity and new use cases are identified Work closely with Sales, Support, Marketing, Product, and Executive teams as the internal champion for customers This is hybrid office-based position requiring work 3 days per week (Tuesday, Wednesday, and Thursday) in the team's Uxbridge officelocation. Required Experience, Skills, and Education 3-5 years in a customer service/support role, managing customer inquiries in a fast-paced environment with a large software customer base. Excellent communication skills and presentation skills Sales acumen to work closely with account executives to support upsell and cross-sell efforts. Ability to conduct business analysis and ask questions that reveal answers on how to adapt offerings to meet customer needs. Be self-motivated and success-driven, with good time management skills. Ability to quickly build rapport and build strong and productive working relationships. Thrive in a fast-paced environment. Passion for customer care and a focus on customer retention and outcomes. Great communication skills both internally and externally. Detail-oriented and curious, enjoys helping others and learning from others. Take part in cross-functional projects to improve processes. Consistently achieve/surpass goals in terms of metrics and customer feedback/advocacy. Language Skills: Fluency in EnglishandFrench. Preferred Experience, Skills, and Education Bachelor's degree or equivalent years of relevant experience Email Deliverability experience would be a plus Previous knowledge or experience in CRM or SaaS is a plus About Validity For over 20 years, tens of thousands of organizations across the world have relied on Validity solutions to target, contact, engage, and retain customers - using trustworthy data as a key advantage. Validity's flagship products - Everest, DemandTools, BriteVerify, a nd GridBuddy Connect - are all highly rated, solutions for sales and marketing professionals. These solutions deliver smarter email campaigns, more qualified leads, more productive sales, and ultimately faster growth. Validity is a truly unique company - massive revenue growth, top-tier investors, 5-star product ratings, proven ability to acquire and integrate top tech companies and welcome them into the Validity family, a winning culture, and a work environment that fosters hard work, trust, and fun. Headquartered in Boston, Validity has offices in Denver, London, Sao Paulo, and Sydney. For more information, connect with us on LinkedIn, Instagram, and Twitter. _ Validity is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment regardless of actual or perceived race, color, ancestry, national origin, citizenship, religion or creed, age, physical or mental disability, medical condition, AIDs/HIV status, genetic information, military and veteran status, sex, parental status (including pregnancy and pregnancy-related conditions, childbirth, post childbirth, nursing mother, parent of a young child and parent of a foster child), gender (including gender identity and expression), sexual orientation, marital status (including registered domestic partner status), or any other characteristic protected by applicable federal, state, or local law. _ Please review our Applicant Privacy Notice before submitting any information: Applicant Privacy Notice We've received your resume. Click here to update it. Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste resume Who referred you to this position? Enter their first and last name here. This is a hybrid office-based position; can you work 3 days per week (Tuesdays, Wednesdays, and Thursdays) in the team's Uxbridge office (Hayes Town) location? Are you a current or former employee of Validity or its acquired companies (CRMfusion, BriteVerify, AppBuddy, ReturnPath, or 250ok)? Do you read and write English fluently? How soon would you be able to start with our company if you were chosen for the role? Please let us know what base salary would make sense for you at this point in your career. Do you read and write French fluently? Are you legally authorized to work in the UK?

We have a unique opportunity for an incredibly talented and driven Creative Director to join our team in London, taking a leading role in the running of our adidas account globally and growth of the studio. This is a brand new role that's being created to support the Creative Partner in ensuring we maintain the extremely high level of creative and strategic direction as we broaden the studio's creative offering and output. We are looking for someone who can blend highly strategic understanding and cross-channel ideation, with beautiful and progressive narrative, visual direction, detail-orientated execution, agency leadership, project ownership and hands-on creation. It's a senior creative leadership role with a focus on best-in-class creative work, leading the team to deliver the very best output, but also playing a role in managing the studio alongside a team of incredible creatives. Working with our Creative Partner and our wider creative department, you will be responsible for overseeing everything from brand and campaign strategy, creative direction and concept development, copywriting, art direction, global high profile stills + film shoots, campaign post-production, editing and animation, music development, and visual design for adidas across the business. You'll be responsible for growing and mentoring your team of specialists to complement the growing needs of our global adidas clients, covering everything from the adidas by Stella McCartney collection campaigns, hype sneaker drops, innovation comms strategies with a focus on sustainable materials and circularity, to setting the visual language and art direction for their latest top-tier collaborations. Being a CD at CH.S is an end-to-end, top to bottom role, meaning you'll be in the fabric of absolutely everything across the project. That means doing everything from setting the global strategy and creative direction for the next big drop, or presenting creative to the very senior global leadership brand team, all the way down to setting creative deck layouts, checking and approving designs, copy and toolkits to ensure the highest level of creative standard across the board. CH.S is a fast-paced, high output creative environment with an amazing team and a high level of craft and creative expectation. We do a lot, we do it fast, but we have fun doing it. We push boundaries, challenge briefs, work with amazing global talent to create beautiful work, and we truly care about what we do. In order to be able to do the role you'll need to have a strong understanding of Gen Z and Millennial audiences, you'll have an appreciation for healthy & active living, you'll have an affinity for a broad range of creative industries including fashion and streetwear, music, image/film making and you'll possess a lot of current experience delivering global campaigns across social and digital channels. SELECTED CLIENTS We're lucky enough to work with a broad range of inspiring brands in varying sectors including adidas, Stella McCartney, Farfetch, Prada, Polaroid Originals and Diageo. CREATIVE RESPONSIBILITIES Own the creative and strategic direction of all adidas projects, in collaboration with other senior stakeholders and the Creative Partner. Lead by example and immerse yourself within the client's business so you can identify, understand and overcome commercial and internal challenges, inspiring and delivering the best and most progressive work possible, whilst still considering the holistic needs of the brand. Lead and collaborate with strategy & creative teams to develop considered and effective creative approaches based on current cultural insights and a good understanding of the consumer & brand. Be a creative and channel specialist - understand the roles, opportunities and production constraints of different content types across different channels. Run projects and pitches with minimal senior oversight - championing creative direction, intent and creative excellence whilst being aware of commercial pressures including resourcing, budget and profitability. Communicate and champion creative thinking and technical execution to clients throughout each project Oversee project teams to help them deliver their best work. Know when to step in, know when to step back. Own your accounts creatively and commercially, picking up work across the business where needed and be a detail-oriented senior when it comes to approving work. Answer briefs with great work as a solo creative, and a great leader. Get hands-on. Collaborate with the product leads to push briefs and projects through the agency. Understand how to brief craft specialists - designers or directors, for example - to deliver projects against your creative vision. Develop relationships and build a climate of trust, openness and respect. Possess highly advanced communication skills to effectively present a point of view, using logic, empathy, and fact to craft a compelling narrative. Represent CH.S by connecting with new talent, and inspiring the next generation of creatives. Be an excellent strategic and creative partner to our clients. Have fun, create beautiful work, and make a difference. MANAGEMENT RESPONSIBILITIES Accurately scope projects alongside project managers and producers, taking responsibility for delivering on time and within budget. Challenge briefs and strategies where necessary. Understand and contribute to the agency's business objectives, taking responsibility for helping deliver them and progressing the studio and CH.S brand. Understand how individual projects fit into wider strategic and business goals for the agency, and how to prioritise workflows accordingly Play an active role in helping Project Managers, Producers and Senior Leadership manage clients - balancing creative with production realism to set and manage expectations around projects. Be an ambassador for the studio both internally and externally Proactively bring solutions to business problems you identify to the senior management teams, and take responsibility for implementing them Work with the leadership team to develop, assess and implement initiatives that improve the work and culture of the company. REQUIREMENTS & EXPERTISE Fluent in English, both written and spoken. Extensive experience working at an Associate Creative Director or Creative Director level in a similar agency environment. Demonstrated creative success in leading collaborative multi-functional teams. Considerable experience of European and Global projects. Experience developing/leading client relationships. Proven track record generating new business. Exceptional information presentation (visual and written) experience. Experience in, and enthusiasm for, creating 360 campaigns from brief to delivery and beyond. Experience in side-by-side collaboration with Art Direction, Writers, Directors, Editor/ Animators, Design and UX teams and leaders. A strong track record in large-scale project planning, including accurate estimation of team and time. Expertise in Keynote, Adobe Creative Suite and Microsoft Office Full working knowledge of and experience in brand, campaign, social, and digital campaign development. Ability to juggle multiple projects and to delegate work efficiently. Ability to work independently and as a member of a team Excellent typography, layout and design skill. Excellent writing and presentation skills. QUALITIES & CHARACTERISTICS A confident self-starter and a highly motivated individual with a strong work ethic, willing to regularly go that extra mile to ensure we always deliver for our team and our clients. Understands the big picture and will always balance the needs of our people with the needs of the business. Strong attention to detail and ability to balance multiple workstreams, tasks, and deliverables. Ability to remain calm under pressure and bring clarity to fast-paced and at times fluid projects. A leader who assumes responsibility and enjoys being accountable for their work. Proven ability to creatively solve problems through negotiation, tact and diplomacy. An open-minded but critical thinker who is able to see opportunities as well as weigh their potential risks and rewards. Highly collaborative and transparent. You're not a sole contributor, but rather someone who will work with the team, where sharing knowledge and experience is second nature in order to grow together. You are never afraid to speak your mind, and are exceptionally clear when you do. You're empathetic and will ensure that your comments are always fair, considered and respectful. You will bring energy, passion and optimism to your role and will ensure that you and those around you are motivated and enjoy working together SALARY Full-time role starting asap with a competitive salary and benefits package. CH.S is an equal opportunities employer. We are determined to create a diverse group at all levels of our company and we welcome all members of the community to apply for openings with us

A little bit about Parsley Box Parsley Box is leading the market for direct-to-consumer meal deliveries for older adults across the UK. Our mission is to help people live well for longer through nourishing, comforting meals made with care. Our service is rated "Excellent" on TrustPilot, and we pride ourselves on our kind and helpful call agents and reliable and fast order delivery. We are seeking a dynamic and customer-obsessed Contact Centre Manager to lead our contact centre operations and ensure our exceptional service is maintained as we grow. Role Overview The Contact Centre Manager is responsible for leading, developing, and operating our in-house customer service operations in line with customer demand. This is a key leadership role focused on driving excellence in customer interactions, managing a high-performing team, and ensuring every contact leaves a positive brand impression. Key Responsibilities 1) Leadership & Team Management Lead the day-to-day operations of the 25-seat contact centre, open Monday-Saturday 9 am to 6 pm, and Sunday 10 am to 4 pm. Coach and develop team leaders and advisors to deliver outstanding customer support. Foster a culture of empathy, performance, accountability, and continuous improvement. Support team leaders to manage day-to-day issues such as resourcing, shift patterns and attendance. 2) Customer Experience Ensure all customer interactions (inbound and outbound calls, emails, responses to reviews, B2B and Amazon orders) meet or exceed service-level targets and KPIs. Champion the voice of the customer and work cross-functionally to improve customer journeys. Implement best-in-class practices for customer care tailored to our audience's needs. 3) Operational Excellence Monitor, report on, and analyse contact centre metrics ( AHT, ASA, AOV, call quality). Develop and implement efficient processes and scripts to enhance service delivery. Work closely with Tech to ensure systems are aligned with operational needs. Work closely with Marketing and Product teams to support sales campaigns, new product launches, and promotions. Work closely with the third-party warehouse and couriers to ensure orders are delivered within SLA timelines and in good condition. 4) Planning Support customer demand changes through flexible resourcing of the contact centre. Working with the finance team to resource the order forecast. Evaluate and manage third-party vendors as needed. Contribute to budget planning, forecasting, and resource management. Skills and Experience Needed Proven experience as a Contact Centre Manager, Customer Service Manager, or similar leadership role. Excellent leadership, coaching, and people development skills. Strong knowledge of contact centre technology, CRM systems, and performance metrics. Customer-first mindset with a deep understanding of the needs of older people. Data-driven decision-maker who takes action to improve the customer experience. Previous experience in the food, retail, D2C, or health & wellbeing sectors is desirable. Why Join Parsley Box? Be part of a purpose-driven brand making a real difference in people's lives. Collaborative, supportive team culture with flexible working options. Competitive salary and benefits package, including: £42,500 salary 6% company pension contributions (you contribute 5%) Private medical insurance Life insurance at 2x salary 33 days annual leave including public holidays. Annual leave increases by 1 day after 2, 4 and 6 years' service. 2 wellbeing days per year to proactively support your physical and mental wellbeing. 37.5 hours per week (working 5 days per week between the hours of 8.45 am and 6 pm), with flexible working from the Edinburgh office, and working from home up to 2 days a week. Option to purchase additional annual leave, cycle to work and health screening through our salary sacrifice portal. Modern workspace with onsite parking, café, free gym access, changing rooms with drying lockers, free fruit, lunches and excellent coffee. Employee discount scheme. Funded health screening for over 50s. Employee assistance helpline access for support at challenging times. We're actively building diverse and inclusive teams and welcome applications from everyone, including people of all ages. CVs are great, but we place more importance on who you are and how you can play your part in the success of Parsley Box. If you need any special assistance at any stage of our recruitment process, please just let us know and we'll happily make any adjustments.

Real Chemistry Deepens Media and Technology Edge With Acquisition of Greater Than One Senior Account Manager, PR & Communications It's not every day we have a chance to make the world a healthier place-but here, it's our way of life. Idealistic? Maybe. Deeply pragmatic? Always. Real Chemistry is a global health innovation company that has carved out its space at the intersection between healthcare, marketing and communications, tech, and the people at the heart of it all. It's with a great sense of purpose that we work together with brave health and wellness companies to create and inspire healthier, happier, and longer lives. It's our passion. And if you're still reading, we're guessing it might be yours too.Weare looking to add to our alchemic mix of more than 2,000 talented professionals.At Real Chemistry, we don't just wish the world was healthier. We leverage tech, data and creativity to make it so. You in? Real Chemistry is looking for a Senior Account Manager to join our growing team! The Senior Account Manager is primarily responsible for managing the day-to-day activities on assigned accounts, with support from multi-disciplinary teams and senior levels of management. They have strong, demonstrated capabilities in relationship building and a passion for healthcare. They confidently participate in client projects, working collaboratively with internal teams to achieve client objectives through smart, effective and integrated solutions. Senior Account Managers may also supervise Account Associates and Account Managers. The position offers a great opportunity for an individual to work with leading clients in the pharmaceutical, biotechnology, and medical devices. What you'll do: Develops presentations, creative briefs, PR materials and other internal/external communications that are strategic and meet the client's objectives. Ensures client feedback is gathered, understood and addressed as appropriate across all deliverables. Participates in development of clients' marketing strategies and tactics; collaborates with multiple internal stakeholders to ensure consensus around tactics' scope and approach. Evaluates and analyzes data, including developing succinct, accurate summaries and analyses of research that include recommendations for clients. Partners with functional area-experts within the agency in support of integrated marketing campaigns. Oversees assigned project(s) fiscal performance by monitoring the teams' budget, billing, billable hours, developing monthly projections, and review activity reports and financial trackers. May supervise Account Associates and Account Managers to ensure they have a balanced workload, have the information and resource needed to meet deadlines, understand client objectives, and become thoroughly ingrained in the Real Chemistry way, and provide guidance and support for career progression and performance. Thoroughly understands and communicates clients' expectations internally to ensure staffing resources and performance expectations are met. Maintains ongoing, effective communications with client peers to ensure there are no surprises and Real Chemistry's work is meeting all expectations. Establishes and meets internal client and project revenue targets. Participates in quarterly and annual strategic communications planning and business analysis. Manages multiple client projects of varying sizes in a fast-paced environment. May participate in new business development through proactively identifying and pursuing opportunities to grow existing business. This position is a perfect fit for you if: Our Company values - Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an "I" - really speak to you. You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We're always evolving. You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data. You are highly organized self-starter, able to work independently and under tight deadlines. What you should have: Bachelor's degree or equivalent experience is required. Must have healthcare PR experience; integrated experience preferred. Excellent business communication skills Informal/formal presentation and writing skills; including presenting to clients Skilled in data communication Can explain complex technical terms, clinical trials, and studies pertaining to the brand Able to develop final documents and presentations Edit junior staff writing and presentation material Able to communicate critical information to management and the client Very comfortable working with clients directly. Able to develop solutions to client needs and problems: Collaborates with internal partners to strategize ideas Researches the market to identify trends and data to support ideas Understands program objectives and strategies Ability to direct and synthesize research for new business. Must be highly organized, mindful of deadlines and budgets, able to multi-task and work under limited supervision. Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule and on budget. Have a professional presence, perform with a sense of urgency and with a profound client service orientation. Experience with Microsoft Office tools (PowerPoint, Word, and Excel). High energy, able to effectively operate in fast-paced, growing and evolving environment. Working with Real HART: Since the pandemic, we have adapted to how our people told us they want to work. We have office locations in cities in the US, UK, and Europe with many employees and clients that serve as hubs where and when they need us. For employees who are within an hour of one of our offices, we expect attendance in the office two days per week, either at a Real Chemistry office or onsite with clients. We are also actively opening new office locations, so if one opens near you, our Real HART policy will apply. We are not looking for attendance for the sake of attendance but believe that the opportunity to coordinate in-office team meetings, 1:1 meetings with managers, taking advantage of on-site learning, and connecting with client partners is a critical to delivering on our purpose of making healthcare what it should be. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Real Hybrid and Regional Teams (Real HART) approach. Real Chemistry believes we are best together - and our workplace strategy fosters connection and collaboration in person - but also supports flexibility for our people. Real Chemistry offers a comprehensive benefit program and perks, including a primary office location near in Moorgate, 25 days holiday, private medical insurance, dental insurance, and pension contributions. Other perks include health and wellness reimbursements, happy hours, and free healthy snacks to keep you running all day long. Learn more about our great benefits and perks at: . Notice: Real Chemistry and its affiliates' names are being misused by scammers through messaging services, fake websites, and apps. Do not share personal or financial information or make payments to any unverified sources claiming to be connected to Real Chemistry. We are working to stop these unauthorized activities and protect our community. Read more here . A Bit About the Integrated Communications Team In healthcare, getting the right information to the right person at the right time can make all the difference. Our Integrated Communications team understand the complexities of healthcare communications-from FDA decisions to biotech financing to the Inflation Reduction Act. Explore opportunities in public relations, crisis communications, public affairs, corporate communications, global inclusion & health equity, and more to make an impact with Real Chemistry's Integrated Communications team.

Senior Creative Production & Operations Manager (fixed-term contract) 申請 稍後繼續申請 Job ID 職位地點 倫敦, 英国 有意工作的公司Disney Experiences 張貼日期2025/07/22 工作概要: About The Role & Team Join us at Disney, where imagination sparks creativity and every voice matters. As the Senior Creative Production & Operations Manager, you'll play a key role in bringing bold marketing campaigns to life, supporting our diverse teams and partners to craft memorable experiences for audiences everywhere. We believe that innovation flourishes when we embrace different perspectives, so we welcome people from all backgrounds, identities, and abilities to bring their talents and ideas to our collaborative and inclusive environment. This position is a fixed-term contract and is based in Hammersmith, London. The successful candidate will be required to work onsite four days per week out of five. What You Will Do Collaborate with global campaign teams to budget, schedule, and communicate creative production timelines, ensuring accessibility for all partners. Partner with campaign managers to keep all workstreams-media, PR, social, CSR-on schedule and budget. Work with the Senior Creative Content Manager to assign projects equitably, matching skills and ensuring everyone has fair time to complete quality work. Plan, coordinate, and optimise production and operational workflows regionally and locally. Efficiently allocate resources for projects and initiatives, fostering collaboration within internal teams and with external partners and vendors. Manage and track overall production budgets, providing transparent financial reports and projections. Lead the receipt, allocation, scheduling, and budget management of briefs and productions. Ensure the team has up-to-date training on project management systems and practices. Support the recruitment, onboarding, and inclusion of freelance and new team members, negotiating equitable rates and opportunities. Negotiate with external providers, maintaining fairness and compliance with company standards and ethical guidelines. Supervise and support talent/cast hiring and ongoing relationships, championing diversity and fair representation on and off screen. Engage with internal and business partners, nurturing collaborative and respectful relationships. Oversee photoshoots in various environments, upholding health, safety, and accessibility standards. Ensure all contracts, copyright, and licensing requirements are met, collaborating with legal teams to secure appropriate rights for all participants. Champion inclusive sourcing and representation practices, ensuring diverse voices and experiences are valued at every stage. Provide and uphold training on legal and brand requirements, ensuring all processes align with company values on inclusion and equity. Required Qualifications & Skills Significant production team sourcing and management experience in a time sensitive similar environment, essential Live action shoot experience, ideally in advertising, essential Extensive production management and budgeting experience, ideally in commercial production, either agency side or in house within an agency-style department Ample and varied experience with producing campaigns across multiple platforms e.g. TV, social, retail, cinema, AR, VR, experiential Working knowledge of digital media and pan-Euro and global campaign delivery A strong, active network of contacts within the production industry Previous experience working with comprehensive legal documents and insurance requirements Strong leadership capabilities including strong people management skills Good time management and prioritisation skills while working on multiple projects Strong commercial acumen Strong financial awareness and budgeting skills Exceptional communication skills with the ability to collaborate with multiple stakeholders Strong production scheduling skills Computer literate including MS Word, Excel, PowerPoint and Keynote Written and spoken English for business use, essential; other European languages, beneficial Cultural sensitivity and an understanding of local markets across EMEA, APAC and the Americas The Perks 25 days annual leave Private medical insurance & dental care Free Park Entry: the opportunity to enter any of our parks with your family and friends for free Disney Discounts: entitled to discounts on designated Disney products, resort F&B and ticketing Excellent parental and guardian leave Employee Resource Groups - Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST. The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives. 關於 Disney Experiences: Disney Experiences 透過世界各地的主題公園 度假村 郵輪 獨特的度假體驗 產品等 將迪士尼故事和特許經營權的魔力帶入生活 迪士尼在旅遊業中大放異彩 在美國 歐洲和亞洲擁有六大度假勝地 一流的郵輪航線 廣受歡迎的度假擁有權計劃 以及屢獲殊榮的家庭探險導遊業務 此外 迪士尼的全球消費品業務還包括全球領先的授權業務 全球最大的兒童出版品牌 全球最大的跨平台遊戲授權商之一 以及遍佈全球和網絡的迪士尼商店 關於 The Walt Disney Company: Walt Disney Company 連同其子公司和聯營公司 是領先的多元化國際家庭娛樂和媒體企業 其業務主要涉及三個範疇 Disney Entertainment ESPN 及 Disney Experiences Disney 在 1920 年代的起步之初 只是一間卡通工作室 至今已成為娛樂界的翹楚 並昂然堅守傳承 繼續為家庭中每位成員創造世界一流的故事與體驗 Disney 的故事 人物與體驗傳遍世界每個角落 深入人心 我們在 40 多個國家/地區營運業務 僱員及演藝人員攜手協力 創造全球和當地人們都珍愛的娛樂體驗 這個職位隸屬於 The Walt Disney Company Limited , 其所屬的業務部門是 Disney Experiences The Walt Disney Company Limited 是提供平等機會的僱主 考慮是否聘用求職者時 將不論其年齡 種族 膚色 宗教或信仰 性別 國籍 族裔或民族血統 性取向 變性 婚姻或同性伴侶狀況 殘疾或懷孕或生育狀況 Disney 培養商業文化 所有人的想法和決策都有助我們發展 創新 創造最好的故事 並與瞬息萬變的世界息息相關 申請 稍後繼續申請

Job Brief: Our client is a leading European supplier of specialist building solutions to trade customers across the UK, France, Germany, Ireland, Benelux, Belgium and Poland. As a distributor of insulation and interiors products and merchant of roofing and exteriors products. They are looking for a CRM Marketing Executive (Mandarin Speaking) who can help improve data quality. You will be able to read and understand queries and work alongside a team that assistwith the data entry and existing data improvements. About IDEABOXE: Ideaboxes Limited is an international recruitment and consultancy agency. It specialises in finding UK businesses experienced Chinese bilingual candidates. Ideaboxes aims to provide outstanding support for businesses and offer professional career advice for Chinese speakers based in the UK. By delivering this service, Ideaboxes can act as a bridge between distinguished employers and high-level job seekers. By recruiting the best Chinese candidates for employers, this will assist in the development of an expanding Chinese market and meet the increasing demand for Chinese speakers in the work place, worldwide. Responsibilities: End to end delivery of email marketing communications Take marketing, sales and business with you on the value of data Work closely with marketing and digital content teams to ensure campaign goals and briefs are met with optimum efficiency Manage the creation and selection of all content for email Own the build and send process working with stakeholders to ensure quality standards and deadlines are met Performance reporting & analysis Analyse and interpret channel performance, leading to the actionable insight that drives optimization Work with the CRM Manager to identify, prioritize & manage the delivery of agreed performance initiatives that focus on driving growth and improving channel efficiency Channel testing & optimization Support the CRM Manager in designing & implementing optimization plans Take marketing, sales, and business with you on the value of data Track and analyze tests and provide recommendations to ensure performance goals are met. Real-time insight into the data quality of our most important target groups Skills Required: Experience of customer segmentation Extensive knowledge and experience with data analysis through various methods Strong coordinator and communicator, able to get things done Have a good knowledge of Google Analytics and GoSquared Basic Photoshop skills or similar Data interpretation & visualization tools - Tableau, Excel, etc. Strong knowledge about privacy framework and the opportunities and limitations of GDPR Mandarin Chinese (Required) Please Note: In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Due to the high volume of applicants it is only possible to contact successful candidates within 14 days.

The Consumer Products division of this local Hasbro entity provides services for the licensing business of Hasbro International Inc. (HII). Working within the UK Licensing team and supporting the Retail Development Director, as well as the Retail Account and Category Teams, this central London-based role is primarily responsible for supporting the development and visibility of Hasbro franchise brands across multiple retailers and consumer categories, thereby increasing brand presence and retail sales. Based in our Capper Street, London, UK Office. Requirement - in Office Tue/Wed/Thurs. You will be a strong role model that supports the development of others and an ambassador for driving a consistent 'Hasbro voice' approach both internally and externally. To be successful in this role as our Retail Development Manager, you will support all licensed categories (inc. toys, apparel, publishing & live events) at retail, across Hasbro's portfolio, focusing on the delivery of: 360 Retail Activations: Implement and lead all aspects of comprehensive retail activations to improve brand presence. Coordinated Campaigns: Develop and implement coordinated retail, social, and digital campaigns aimed at driving conversion and incremental product placement. Trade Marketing: Manage all Trade and PR marketing within the UK trade press. Cross-Promotional Support: Provide cross-promotional and advertising support to improve sell-through at retail. Strategic Direction: Lead and complete central initiatives within major retail partners to ensure the successful implementation of brand strategies. Relationship Building: Cultivate world-class relationships with retail, licensee, and charity partners, crafting compelling customer brand plans that deliver partner objectives and support profitable franchise growth. Campaign Evaluation: Apply your analytical approach to evaluate and plan (pre- and post) campaigns, ensuring the continued expansion of brand licensing programs. Retail Account Management: Work with Halo retail accounts to ensure suitably kept informed on Franchise brand plans and supported across all marketing and PR. To oversee and monitor sales regularly, ensuring on track to deliver annual growth objectives. Budget Management: Determine and monitor with the Retail Development and Senior Licensing Director (UK & Ireland) all retail spending budgets for marketing and trade planning purposes. Experience: Significant sales experience in a relevant entertainment company or consumer products/licensing environment. Strong experience in a consumer products, marketing, or commercial role. Education: Degree-level education (or equivalent). Skills: Strong analytical, financial, and communication skills, with the ability to present and persuade effectively. Leadership: Demonstrable experience in managing multiple collaborators and leading teams, with the capacity to encourage and develop others. Ability to navigate complex matrices and find solutions. Creativity: A passion for brand activation and retail, with the ability to bring new ideas and thinking to the business. Organisation: Outstanding planning and organisational skills, along with the ability to prioritise effectively in a fast-paced environment. Integrity: Strong business ethics and integrity, with a dedication to maintaining high standards. Attitude: A positive thinker, high energy, and excellent relationship-building team player.Foster strong, long-term working relationships: Ideally with relevant and well-established networks. Languages : Fluent English (verbal and in writing).