A leading global consultancy is seeking an Associate Director to drive transformation programmes and technology architecture initiatives. Located in various UK cities, you will lead client engagements focusing on advising major brands on technology strategies and future investments. The role requires experience in enterprise architecture, managing diverse teams, and delivering high-quality consultative services in a dynamic environment. Join us to influence technology-driven solutions across industries.
Feb 16, 2026
Full time
A leading global consultancy is seeking an Associate Director to drive transformation programmes and technology architecture initiatives. Located in various UK cities, you will lead client engagements focusing on advising major brands on technology strategies and future investments. The role requires experience in enterprise architecture, managing diverse teams, and delivering high-quality consultative services in a dynamic environment. Join us to influence technology-driven solutions across industries.
Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers passionate about Bitcoin and its potential to change the future of finance. We have become a market leader in Bitcoin security and Layer 2 technologies. Our products are designed to make financial systems more efficient, secure, and robust. Blockstream is seeking a high impact Director of Business Development to lead our expansion across EMEA. This role is designed for a senior leader who can navigate complex institutional networks, rebuild our regional footprint, and scale a high performing team. You will bridge the worlds of Bitcoin native infrastructure and traditional financial services, serving as our primary enterprise operator in Europe. This role carries significant leadership weight as you will be responsible for filling a critical coverage gap, managing existing regional talent, and recruiting a new cohort of junior BDRs to accelerate our market penetration. What You'll Be Doing (Responsibilities): Build & Lead: Take immediate ownership of the European market, replacing previous coverage and scaling the team through the recruitment and mentorship of junior BDRs. Strategic Hunting: Proactively identify, qualify, and close new enterprise partnerships within European financial hubs, targeting Tier 1 banks, asset managers, and digital asset firms. Regional Strategy: Spearhead the development and execution of Blockstream's GTM strategy tailored specifically to the European regulatory and institutional landscape. Network Orchestration: Leverage a deep existing network to drive joint initiatives with executive stakeholders, navigating complex sales cycles from initial outreach to final agreement. Cross Functional Leadership: Partner with our Solutions Architects and global commercial teams to ensure technical alignment and translate regional market intelligence into product requirements. Deal Execution: Manage the end to end negotiation process for MOUs, LOIs, and partnership agreements, ensuring terms align with Blockstream's long term Bitcoin native vision. Market Presence: Act as the primary face of Blockstream at major European industry events and conferences to cultivate strategic opportunities. What We Look For In You (Required Qualifications): Senior Industry Experience: 15+ years of experience in business development, specifically targeting sell side capital markets or institutional digital assets. Hunter Mentality: A proven track record of aggressive pipeline generation and networking within European financial ecosystems. Leadership Pedigree: Experience operating at a Director or Managing Director level within a large European investment bank, bulge bracket consultancy, or a leading digital asset firm. Team Building: Demonstrated ability to recruit, lead, and develop high performing BDR/BDM teams. Deep Domain Expertise: Significant experience in digital assets. Institutional Empathy: Ability to deconstruct the workflows of institutional clients to identify how Blockstream's Layer 2 and security technologies solve their core pain points. Communication: Exceptional English communication skills (additional European languages are a significant plus). Nice To Haves (Preferred Qualifications): Advanced degrees or professional certifications (e.g., MBA, CFA, CAIA). Direct exposure to institutional trading workflows, collateral management, and settlement processes. Experience with managed account platforms (MAPs) or turnkey asset management platforms (TAMPs). Strong technical understanding of Bitcoin native infrastructure, including Liquid, Lightning, and tokenization.
Feb 16, 2026
Full time
Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers passionate about Bitcoin and its potential to change the future of finance. We have become a market leader in Bitcoin security and Layer 2 technologies. Our products are designed to make financial systems more efficient, secure, and robust. Blockstream is seeking a high impact Director of Business Development to lead our expansion across EMEA. This role is designed for a senior leader who can navigate complex institutional networks, rebuild our regional footprint, and scale a high performing team. You will bridge the worlds of Bitcoin native infrastructure and traditional financial services, serving as our primary enterprise operator in Europe. This role carries significant leadership weight as you will be responsible for filling a critical coverage gap, managing existing regional talent, and recruiting a new cohort of junior BDRs to accelerate our market penetration. What You'll Be Doing (Responsibilities): Build & Lead: Take immediate ownership of the European market, replacing previous coverage and scaling the team through the recruitment and mentorship of junior BDRs. Strategic Hunting: Proactively identify, qualify, and close new enterprise partnerships within European financial hubs, targeting Tier 1 banks, asset managers, and digital asset firms. Regional Strategy: Spearhead the development and execution of Blockstream's GTM strategy tailored specifically to the European regulatory and institutional landscape. Network Orchestration: Leverage a deep existing network to drive joint initiatives with executive stakeholders, navigating complex sales cycles from initial outreach to final agreement. Cross Functional Leadership: Partner with our Solutions Architects and global commercial teams to ensure technical alignment and translate regional market intelligence into product requirements. Deal Execution: Manage the end to end negotiation process for MOUs, LOIs, and partnership agreements, ensuring terms align with Blockstream's long term Bitcoin native vision. Market Presence: Act as the primary face of Blockstream at major European industry events and conferences to cultivate strategic opportunities. What We Look For In You (Required Qualifications): Senior Industry Experience: 15+ years of experience in business development, specifically targeting sell side capital markets or institutional digital assets. Hunter Mentality: A proven track record of aggressive pipeline generation and networking within European financial ecosystems. Leadership Pedigree: Experience operating at a Director or Managing Director level within a large European investment bank, bulge bracket consultancy, or a leading digital asset firm. Team Building: Demonstrated ability to recruit, lead, and develop high performing BDR/BDM teams. Deep Domain Expertise: Significant experience in digital assets. Institutional Empathy: Ability to deconstruct the workflows of institutional clients to identify how Blockstream's Layer 2 and security technologies solve their core pain points. Communication: Exceptional English communication skills (additional European languages are a significant plus). Nice To Haves (Preferred Qualifications): Advanced degrees or professional certifications (e.g., MBA, CFA, CAIA). Direct exposure to institutional trading workflows, collateral management, and settlement processes. Experience with managed account platforms (MAPs) or turnkey asset management platforms (TAMPs). Strong technical understanding of Bitcoin native infrastructure, including Liquid, Lightning, and tokenization.
Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers passionate about Bitcoin and its potential to change the future of finance. We have become a market leader in Bitcoin security and Layer 2 technologies. Our products are designed to make financial systems more efficient, secure, and robust. Blockstream is seeking a high impact Director of Business Development to lead our expansion across EMEA. This role is designed for a senior leader who can navigate complex institutional networks, rebuild our regional footprint, and scale a high performing team. You will bridge the worlds of Bitcoin native infrastructure and traditional financial services, serving as our primary enterprise operator in Europe. This role carries significant leadership weight as you will be responsible for filling a critical coverage gap, managing existing regional talent, and recruiting a new cohort of junior BDRs to accelerate our market penetration. What You'll Be Doing (Responsibilities): Build & Lead: Take immediate ownership of the European market, replacing previous coverage and scaling the team through the recruitment and mentorship of junior BDRs. Strategic Hunting: Proactively identify, qualify, and close new enterprise partnerships within European financial hubs, targeting Tier 1 banks, asset managers, and digital asset firms. Regional Strategy: Spearhead the development and execution of Blockstream's GTM strategy tailored specifically to the European regulatory and institutional landscape. Network Orchestration: Leverage a deep existing network to drive joint initiatives with executive stakeholders, navigating complex sales cycles from initial outreach to final agreement. Cross Functional Leadership: Partner with our Solutions Architects and global commercial teams to ensure technical alignment and translate regional market intelligence into product requirements. Deal Execution: Manage the end to end negotiation process for MOUs, LOIs, and partnership agreements, ensuring terms align with Blockstream's long term Bitcoin native vision. Market Presence: Act as the primary face of Blockstream at major European industry events and conferences to cultivate strategic opportunities. What We Look For In You (Required Qualifications): Senior Industry Experience: 15+ years of experience in business development, specifically targeting sell side capital markets or institutional digital assets. Hunter Mentality: A proven track record of aggressive pipeline generation and networking within European financial ecosystems. Leadership Pedigree: Experience operating at a Director or Managing Director level within a large European investment bank, bulge bracket consultancy, or a leading digital asset firm. Team Building: Demonstrated ability to recruit, lead, and develop high performing BDR/BDM teams. Deep Domain Expertise: Significant experience in digital assets. Institutional Empathy: Ability to deconstruct the workflows of institutional clients to identify how Blockstream's Layer 2 and security technologies solve their core pain points. Communication: Exceptional English communication skills (additional European languages are a significant plus). Nice To Haves (Preferred Qualifications): Advanced degrees or professional certifications (e.g., MBA, CFA, CAIA). Direct exposure to institutional trading workflows, collateral management, and settlement processes. Experience with managed account platforms (MAPs) or turnkey asset management platforms (TAMPs). Strong technical understanding of Bitcoin native infrastructure, including Liquid, Lightning, and tokenization.
Feb 16, 2026
Full time
Blockstream was founded in 2014 by Dr. Adam Back and a group of fellow cryptographers and engineers passionate about Bitcoin and its potential to change the future of finance. We have become a market leader in Bitcoin security and Layer 2 technologies. Our products are designed to make financial systems more efficient, secure, and robust. Blockstream is seeking a high impact Director of Business Development to lead our expansion across EMEA. This role is designed for a senior leader who can navigate complex institutional networks, rebuild our regional footprint, and scale a high performing team. You will bridge the worlds of Bitcoin native infrastructure and traditional financial services, serving as our primary enterprise operator in Europe. This role carries significant leadership weight as you will be responsible for filling a critical coverage gap, managing existing regional talent, and recruiting a new cohort of junior BDRs to accelerate our market penetration. What You'll Be Doing (Responsibilities): Build & Lead: Take immediate ownership of the European market, replacing previous coverage and scaling the team through the recruitment and mentorship of junior BDRs. Strategic Hunting: Proactively identify, qualify, and close new enterprise partnerships within European financial hubs, targeting Tier 1 banks, asset managers, and digital asset firms. Regional Strategy: Spearhead the development and execution of Blockstream's GTM strategy tailored specifically to the European regulatory and institutional landscape. Network Orchestration: Leverage a deep existing network to drive joint initiatives with executive stakeholders, navigating complex sales cycles from initial outreach to final agreement. Cross Functional Leadership: Partner with our Solutions Architects and global commercial teams to ensure technical alignment and translate regional market intelligence into product requirements. Deal Execution: Manage the end to end negotiation process for MOUs, LOIs, and partnership agreements, ensuring terms align with Blockstream's long term Bitcoin native vision. Market Presence: Act as the primary face of Blockstream at major European industry events and conferences to cultivate strategic opportunities. What We Look For In You (Required Qualifications): Senior Industry Experience: 15+ years of experience in business development, specifically targeting sell side capital markets or institutional digital assets. Hunter Mentality: A proven track record of aggressive pipeline generation and networking within European financial ecosystems. Leadership Pedigree: Experience operating at a Director or Managing Director level within a large European investment bank, bulge bracket consultancy, or a leading digital asset firm. Team Building: Demonstrated ability to recruit, lead, and develop high performing BDR/BDM teams. Deep Domain Expertise: Significant experience in digital assets. Institutional Empathy: Ability to deconstruct the workflows of institutional clients to identify how Blockstream's Layer 2 and security technologies solve their core pain points. Communication: Exceptional English communication skills (additional European languages are a significant plus). Nice To Haves (Preferred Qualifications): Advanced degrees or professional certifications (e.g., MBA, CFA, CAIA). Direct exposure to institutional trading workflows, collateral management, and settlement processes. Experience with managed account platforms (MAPs) or turnkey asset management platforms (TAMPs). Strong technical understanding of Bitcoin native infrastructure, including Liquid, Lightning, and tokenization.
You'll report to: We're hiring two Product Owners - one reporting to James Bearne (Product Manager) and the other to Adam Knight (Head of Product). Team: Product Location: This is a hybrid role based out of our London office in Monument, with an expectation to be in the office 2 days per week. Salary Range: £75,000 - £82,000 per annum Role Type: Full-time, Permanent Start date: As soon as possible The Product Owner Role This is a technically minded Product Owner role, working closely with engineering teams and business stakeholders to deliver high-quality, scalable product capabilities. While our platform operates in the insurance space, deep insurance experience is not required - what matters most is your ability to understand complex systems, make sound product decisions, and translate technical and business needs into clear, valuable outcomes. You'll be supported by experienced insurance subject matter experts as you build domain knowledge. You'll own product and technical requirements end-to-end, balancing feature delivery with platform sustainability, performance, and scalability. Using product metrics and close collaboration with stakeholders, you'll help prioritise work that delivers genuine value to customers while supporting Send's growth as a fast scaling Insurtech. If you're a Product Owner who enjoys working on technically complex products, collaborating deeply with engineers, and having real influence over how a platform evolves, this role offers the opportunity to do exactly that - with plenty of room to learn and grow along the way. About Send We are the leading insurance platform, trusted by world class insurers to help them navigate complex risks. Our platform helps commercial insurers, MGAs and reinsurers modernise underwriting, cut friction, and grow profitably in complex markets. We are the only platform purpose built for multi operating models. Our platform combines deep industry expertise with the ability to support a range of strategies and operating models. Our Story: We started Send because insurers had been let down for too long by rigid, legacy technology. The industry was ready to work differently - and so were we. In 2017, our three founders set out with a clear vision: to transform commercial underwriting by combining advanced technology with deep industry expertise. By 2019, we delivered our first commercial and specialty underwriting platform for Aviva GCS, streamlining operations, increasing efficiency, and giving teams the visibility they needed to make faster, better decisions. Over the next six years, we rolled out multiple underwriting platform solutions across the UK and US, proving that modern underwriting technology could be powerful, flexible, and rapidly delivered. In 2022, we won three industry awards and secured a $10m Series A to accelerate our growth. By 2024, Send was recognised as a "Leader" by IDC, Celent, and Datos - a testament to our momentum and our customers' success. In 2025, we doubled in size and deepened our expertise in both the London Market and North America - becoming the only underwriting platform purpose built to support multiple operating models. But we're not finished. Insurers want orchestration, not siloed systems. That's why we continue to invest in our platform and orchestration engine - helping our customers win better business, faster. The Send Team Over the past two years, Send has experienced significant growth, expanding our team by over 50% to more than 120 people. At the start of 2024, our team was primarily based in the UK and Poland. Since then, we've taken major steps toward building a global presence, with team members now located across the UK, US, India, and Ireland-all working collaboratively toward our vision of becoming the market leading software platform for agile insurers. Our Funding From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We're proud to have the support and expertise of our investors, Mercia and Breega. We are now preparing for our Series B round and are excited about the growth acceleration this will enable. What You'll Be Doing as a Product Owner Technical Product Ownership Make informed decisions on scope, trade offs, and release planning in collaboration with stakeholders and development teams. Monitor product metrics and KPIs to assess value delivery and guide future priorities. Evaluate and prioritise technical debt alongside feature development, balancing short term delivery with long term platform sustainability. Define non functional requirements, with a focus on scalability, performance, and capacity. Assess technical feasibility and complexity of proposed features, including dependencies on platform capabilities, third party services, and system integrations. Participate in technical design reviews and architecture discussions to ensure alignment between business requirements and technical implementation. Conduct impact analysis for proposed changes in collaboration with the development team. Champion engineering best practices, including automated testing strategies, code quality standards, and documenting requirements. Take ownership and accountability for technical and feature requirements. Business Analysis Create comprehensive process flows, use cases, user stories, data models, and system integration specifications. Perform gap analysis between current and future state to identify opportunities for process and system improvements. Translate complex business and technical requirements into clear, testable user stories with well defined acceptance criteria. Validate solutions against business requirements throughout the development lifecycle. Investigate and analyse specialist insurance practices, including underwriting processes, claims handling, rating/pricing, and policy administration. Communicate specialist insurance workflows and business logic clearly to development teams. Stakeholder Management Build and maintain strong relationships with business stakeholders and delivery partners, understanding their needs and managing expectations. Facilitate requirements workshops, backlog refinement sessions, and stakeholder demonstrations. Collaborate with insurance subject matter experts, actuaries, and underwriters to capture specialised knowledge and ensure accurate representation in technical solutions. The Skills and Experience Needed for the Product Owner Role Proven experience as a Product Owner or Senior Business Analyst working within a SaaS or platform led technology environment, ideally in a scale up or complex enterprise setting, with experience working in insurance, financial services, or other regulated industries. Strong ability to own and prioritise product scope, making informed trade offs across features, technical debt, and release planning in collaboration with engineering and business stakeholders. Experience working closely with engineering teams, with the confidence to assess technical feasibility, complexity, dependencies, and non functional requirements including performance, scalability, and reliability. Demonstrated capability in balancing short term delivery with long term platform sustainability, including evaluating and prioritising technical debt. Experience defining and maintaining clear, high quality requirements, including user stories, acceptance criteria, process flows, data models, and system integration specifications. Strong analytical skills, with experience conducting impact analysis, gap analysis, and feasibility assessments to support product and delivery decisions. Ability to translate complex business and technical concepts into clear, actionable requirements that development teams can implement and test effectively. Comfortable participating in technical design reviews and architecture discussions, ensuring alignment between business outcomes and technical implementation. Experience monitoring and using product metrics and KPIs to assess value delivery and inform prioritisation decisions. Strong understanding of Agile delivery practices, including backlog management, refinement sessions, sprint ceremonies, and stakeholder demos. Excellent stakeholder management skills, with experience building trusted relationships, facilitating workshops, and managing expectations across business, technical, and delivery partners. A structured, detail oriented mindset combined with a pragmatic, outcome focused approach to problem solving. What's on Offer - Life at Send Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy. Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support. Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%. Time Off - 25 days of annual leave, plus public holidays . click apply for full job details
Feb 16, 2026
Full time
You'll report to: We're hiring two Product Owners - one reporting to James Bearne (Product Manager) and the other to Adam Knight (Head of Product). Team: Product Location: This is a hybrid role based out of our London office in Monument, with an expectation to be in the office 2 days per week. Salary Range: £75,000 - £82,000 per annum Role Type: Full-time, Permanent Start date: As soon as possible The Product Owner Role This is a technically minded Product Owner role, working closely with engineering teams and business stakeholders to deliver high-quality, scalable product capabilities. While our platform operates in the insurance space, deep insurance experience is not required - what matters most is your ability to understand complex systems, make sound product decisions, and translate technical and business needs into clear, valuable outcomes. You'll be supported by experienced insurance subject matter experts as you build domain knowledge. You'll own product and technical requirements end-to-end, balancing feature delivery with platform sustainability, performance, and scalability. Using product metrics and close collaboration with stakeholders, you'll help prioritise work that delivers genuine value to customers while supporting Send's growth as a fast scaling Insurtech. If you're a Product Owner who enjoys working on technically complex products, collaborating deeply with engineers, and having real influence over how a platform evolves, this role offers the opportunity to do exactly that - with plenty of room to learn and grow along the way. About Send We are the leading insurance platform, trusted by world class insurers to help them navigate complex risks. Our platform helps commercial insurers, MGAs and reinsurers modernise underwriting, cut friction, and grow profitably in complex markets. We are the only platform purpose built for multi operating models. Our platform combines deep industry expertise with the ability to support a range of strategies and operating models. Our Story: We started Send because insurers had been let down for too long by rigid, legacy technology. The industry was ready to work differently - and so were we. In 2017, our three founders set out with a clear vision: to transform commercial underwriting by combining advanced technology with deep industry expertise. By 2019, we delivered our first commercial and specialty underwriting platform for Aviva GCS, streamlining operations, increasing efficiency, and giving teams the visibility they needed to make faster, better decisions. Over the next six years, we rolled out multiple underwriting platform solutions across the UK and US, proving that modern underwriting technology could be powerful, flexible, and rapidly delivered. In 2022, we won three industry awards and secured a $10m Series A to accelerate our growth. By 2024, Send was recognised as a "Leader" by IDC, Celent, and Datos - a testament to our momentum and our customers' success. In 2025, we doubled in size and deepened our expertise in both the London Market and North America - becoming the only underwriting platform purpose built to support multiple operating models. But we're not finished. Insurers want orchestration, not siloed systems. That's why we continue to invest in our platform and orchestration engine - helping our customers win better business, faster. The Send Team Over the past two years, Send has experienced significant growth, expanding our team by over 50% to more than 120 people. At the start of 2024, our team was primarily based in the UK and Poland. Since then, we've taken major steps toward building a global presence, with team members now located across the UK, US, India, and Ireland-all working collaboratively toward our vision of becoming the market leading software platform for agile insurers. Our Funding From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We're proud to have the support and expertise of our investors, Mercia and Breega. We are now preparing for our Series B round and are excited about the growth acceleration this will enable. What You'll Be Doing as a Product Owner Technical Product Ownership Make informed decisions on scope, trade offs, and release planning in collaboration with stakeholders and development teams. Monitor product metrics and KPIs to assess value delivery and guide future priorities. Evaluate and prioritise technical debt alongside feature development, balancing short term delivery with long term platform sustainability. Define non functional requirements, with a focus on scalability, performance, and capacity. Assess technical feasibility and complexity of proposed features, including dependencies on platform capabilities, third party services, and system integrations. Participate in technical design reviews and architecture discussions to ensure alignment between business requirements and technical implementation. Conduct impact analysis for proposed changes in collaboration with the development team. Champion engineering best practices, including automated testing strategies, code quality standards, and documenting requirements. Take ownership and accountability for technical and feature requirements. Business Analysis Create comprehensive process flows, use cases, user stories, data models, and system integration specifications. Perform gap analysis between current and future state to identify opportunities for process and system improvements. Translate complex business and technical requirements into clear, testable user stories with well defined acceptance criteria. Validate solutions against business requirements throughout the development lifecycle. Investigate and analyse specialist insurance practices, including underwriting processes, claims handling, rating/pricing, and policy administration. Communicate specialist insurance workflows and business logic clearly to development teams. Stakeholder Management Build and maintain strong relationships with business stakeholders and delivery partners, understanding their needs and managing expectations. Facilitate requirements workshops, backlog refinement sessions, and stakeholder demonstrations. Collaborate with insurance subject matter experts, actuaries, and underwriters to capture specialised knowledge and ensure accurate representation in technical solutions. The Skills and Experience Needed for the Product Owner Role Proven experience as a Product Owner or Senior Business Analyst working within a SaaS or platform led technology environment, ideally in a scale up or complex enterprise setting, with experience working in insurance, financial services, or other regulated industries. Strong ability to own and prioritise product scope, making informed trade offs across features, technical debt, and release planning in collaboration with engineering and business stakeholders. Experience working closely with engineering teams, with the confidence to assess technical feasibility, complexity, dependencies, and non functional requirements including performance, scalability, and reliability. Demonstrated capability in balancing short term delivery with long term platform sustainability, including evaluating and prioritising technical debt. Experience defining and maintaining clear, high quality requirements, including user stories, acceptance criteria, process flows, data models, and system integration specifications. Strong analytical skills, with experience conducting impact analysis, gap analysis, and feasibility assessments to support product and delivery decisions. Ability to translate complex business and technical concepts into clear, actionable requirements that development teams can implement and test effectively. Comfortable participating in technical design reviews and architecture discussions, ensuring alignment between business outcomes and technical implementation. Experience monitoring and using product metrics and KPIs to assess value delivery and inform prioritisation decisions. Strong understanding of Agile delivery practices, including backlog management, refinement sessions, sprint ceremonies, and stakeholder demos. Excellent stakeholder management skills, with experience building trusted relationships, facilitating workshops, and managing expectations across business, technical, and delivery partners. A structured, detail oriented mindset combined with a pragmatic, outcome focused approach to problem solving. What's on Offer - Life at Send Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy. Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support. Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%. Time Off - 25 days of annual leave, plus public holidays . click apply for full job details
Role - Principal Consultant Technology - SAP S/4 Order-to-Cash (OTC) Consultant Location - UK Compensation - Competitive (including bonus) Job Description Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. Your Role We are seeking a Principal SAP S/4HANA OTC Consultant to lead end-to-end design and delivery of complex OTC processes on S/4HANA. The role spans solution architecture, fit-to-standard design, integration leadership, build oversight, data migration, and deployment across global programs. The ideal candidate combines deep SD/OTC functional expertise with S/4HANA innovations (Fiori, aATP, Business Partner, FSCM Credit, Revenue Accounting, Condition Contracts/Rebates). The consultant will partner with business stakeholders, functional teams, and technical teams to ensure seamless delivery of OTC processes. Key Responsibilities Conduct workshops for requirement gathering, fit-gap analysis, and business process mapping. Translate business needs into functional specifications and solution designs. Recommend best practices and S/4HANA standard capabilities for OTC processes. Execute end to end project activities like Preparation, Explore / Fit-Gap, Realization, Testing (SIT, UAT), Data Migration Validation, Cutover, Go-Live and Hypercare support. Prepare project documentation: BPML, FS, Test Scripts, Training Materials. Good knowledge on configuring core OTC components: Sales Order Management Pricing & Discounts Delivery & Shipping Billing & Invoicing Credit Management ATP / aATP Output Management Support setup of Master Data objects like customer master, material master, condition records, etc. Integration with other SAP modules like MM, FI, PP, WM/EWM, TM, and GTS. Collaborate interfaces with middleware/IDoc/EDI teams for B2B integrations. Work with business SMEs, process owners, and IT teams. Provide training and knowledge transfer to business/end-users. Support change management and adoption initiatives. Collaboration Work with ABAP developers for WRICEF (Workflow, Reports, Interfaces, Conversions, Enhancements, Forms) designs. Validate functional logic in custom developments. Provide L2/L3 support for incident resolution and service requests. Handle change requests and incremental process enhancements. Understanding of Fiori Apps for OTC. Experience with IDocs, EDI, Output Management, and SmartForms/Adobe forms. Skills Must have SAP SD experience with Experience with minimum 2-3 full-cycle S/4HANA implementations. SAP Certification in S/4HANA Sales or related areas. Experience in industry-specific solutions (Retail, Manufacturing, Automotive, Consumer Goods, etc.). Experience with global rollouts, template deployments, and localization requirements. Experience working in Agile/Hybrid delivery models. Basic debugging skills (optional but preferred). Excellent communication & stakeholder engagement abilities. Strong problem-solving and analytical skills. Ability to work independently and lead functional streams. Team collaboration across geographies. Overview Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Feb 15, 2026
Full time
Role - Principal Consultant Technology - SAP S/4 Order-to-Cash (OTC) Consultant Location - UK Compensation - Competitive (including bonus) Job Description Today, the corporate landscape is dynamic and the world ahead is full of possibilities! None of the amazing things we do at Infosys would be possible without an equally amazing culture, the environment where ideas can flourish and where you are empowered to move forward as far as your ideas will take you. At Infosys, we assure that your career will never stand still, we will inspire you to build what's next and we will navigate further together. Our journey of learnability, values and trusted relationships with our clients continue to be the cornerstones of our organization and these values are upheld only because of our people. Your Role We are seeking a Principal SAP S/4HANA OTC Consultant to lead end-to-end design and delivery of complex OTC processes on S/4HANA. The role spans solution architecture, fit-to-standard design, integration leadership, build oversight, data migration, and deployment across global programs. The ideal candidate combines deep SD/OTC functional expertise with S/4HANA innovations (Fiori, aATP, Business Partner, FSCM Credit, Revenue Accounting, Condition Contracts/Rebates). The consultant will partner with business stakeholders, functional teams, and technical teams to ensure seamless delivery of OTC processes. Key Responsibilities Conduct workshops for requirement gathering, fit-gap analysis, and business process mapping. Translate business needs into functional specifications and solution designs. Recommend best practices and S/4HANA standard capabilities for OTC processes. Execute end to end project activities like Preparation, Explore / Fit-Gap, Realization, Testing (SIT, UAT), Data Migration Validation, Cutover, Go-Live and Hypercare support. Prepare project documentation: BPML, FS, Test Scripts, Training Materials. Good knowledge on configuring core OTC components: Sales Order Management Pricing & Discounts Delivery & Shipping Billing & Invoicing Credit Management ATP / aATP Output Management Support setup of Master Data objects like customer master, material master, condition records, etc. Integration with other SAP modules like MM, FI, PP, WM/EWM, TM, and GTS. Collaborate interfaces with middleware/IDoc/EDI teams for B2B integrations. Work with business SMEs, process owners, and IT teams. Provide training and knowledge transfer to business/end-users. Support change management and adoption initiatives. Collaboration Work with ABAP developers for WRICEF (Workflow, Reports, Interfaces, Conversions, Enhancements, Forms) designs. Validate functional logic in custom developments. Provide L2/L3 support for incident resolution and service requests. Handle change requests and incremental process enhancements. Understanding of Fiori Apps for OTC. Experience with IDocs, EDI, Output Management, and SmartForms/Adobe forms. Skills Must have SAP SD experience with Experience with minimum 2-3 full-cycle S/4HANA implementations. SAP Certification in S/4HANA Sales or related areas. Experience in industry-specific solutions (Retail, Manufacturing, Automotive, Consumer Goods, etc.). Experience with global rollouts, template deployments, and localization requirements. Experience working in Agile/Hybrid delivery models. Basic debugging skills (optional but preferred). Excellent communication & stakeholder engagement abilities. Strong problem-solving and analytical skills. Ability to work independently and lead functional streams. Team collaboration across geographies. Overview Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.
Customer Success Manager page is loaded Customer Success Managerlocations: London Cannon Street: Cambridge, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R011500 AVEVA is creating software trusted by over 90% of leading industrial companies. Position: Customer Success Manager Location: London or Cambridge, UK The Job In this role, you will have the opportunity to make a significant impact for AVEVA's customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction. CSMs manage various accounts by creating success plans and executing adoption against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment. Responsibilities: Manage a portfolio of customer accounts through proactive engagements Build and maintain strong customer relationships, becoming a trusted partner and consultant Understand the customer's goals, initiatives, products, and the value that they realize from AVEVA's software, services, and the overall relationship Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base Service customer needs in an efficient and seamless manner Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer's success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers. Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the 'Services' budget, and request, quote, coordinate AVEVA Services and Resources Adoption - understand customer's business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer's business and frequent contacts Skills & Qualifications Strong communication and presentation skills Experience in effectively leading staff of different roles and levels Ability to travel globally to customer sites and AVEVA offices, estimated 10-20% Ability to work well with cross-function and geographically distributed teams Strong multi-tasking ability with a keen sense of prioritization Strong relationship management and organizational skills Experience with project and program management methodology and techniques Strong presentation skills on AVEVA core technologies, business initiatives and services 'Out-of-the-box' thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations Ability to think strategically, as well as tactically Strong technical understanding of at least one AVEVA solution. Good understanding about the AVEVA portfolio and use cases. English native speaker; additional language proficiency a plus Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry Preferred 2-5 years of AVEVA software products working knowledge and/or similar products 3+ years of experience in a Customer Success Management Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Feb 15, 2026
Full time
Customer Success Manager page is loaded Customer Success Managerlocations: London Cannon Street: Cambridge, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R011500 AVEVA is creating software trusted by over 90% of leading industrial companies. Position: Customer Success Manager Location: London or Cambridge, UK The Job In this role, you will have the opportunity to make a significant impact for AVEVA's customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction. CSMs manage various accounts by creating success plans and executing adoption against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment. Responsibilities: Manage a portfolio of customer accounts through proactive engagements Build and maintain strong customer relationships, becoming a trusted partner and consultant Understand the customer's goals, initiatives, products, and the value that they realize from AVEVA's software, services, and the overall relationship Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base Service customer needs in an efficient and seamless manner Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer's success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers. Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the 'Services' budget, and request, quote, coordinate AVEVA Services and Resources Adoption - understand customer's business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer's business and frequent contacts Skills & Qualifications Strong communication and presentation skills Experience in effectively leading staff of different roles and levels Ability to travel globally to customer sites and AVEVA offices, estimated 10-20% Ability to work well with cross-function and geographically distributed teams Strong multi-tasking ability with a keen sense of prioritization Strong relationship management and organizational skills Experience with project and program management methodology and techniques Strong presentation skills on AVEVA core technologies, business initiatives and services 'Out-of-the-box' thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations Ability to think strategically, as well as tactically Strong technical understanding of at least one AVEVA solution. Good understanding about the AVEVA portfolio and use cases. English native speaker; additional language proficiency a plus Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry Preferred 2-5 years of AVEVA software products working knowledge and/or similar products 3+ years of experience in a Customer Success Management Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Protex AI is the AI safety and operations intelligence company. At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top tier global investors, we recently secured a $36 million Series B to accelerate our mission. Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64 % risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real time, AI powered insights. About the Role The Technical Client Success Manager (TCSM) plays a critical role in driving platform adoption and ensuring client satisfaction. By delivering tailored training, facilitating seamless onboarding, and providing actionable support, the TCSM ensures client sites fully realize the value of the Protex platform. This role requires a deep understanding of Protex AI's product suite and strong technical problem solving and project management skills. Acting as the primary advocate for client needs, the TCSM supports sites in achieving their goals while identifying opportunities for enhanced adoption and operational efficiency. The TCSM serves as the Voice of the Customer, proactively identifying opportunities to enhance Protex's product and service offerings, sharing actionable insights with internal teams, and contributing to the continuous improvement of client success processes. What You'll Do Technical Expertise and Configuration Build and maintain advanced knowledge of Protex's product features, architecture, and capabilities to set clear expectations, provide informed guidance and resolve client site challenges. Address platform usage questions and configure in app settings to meet specific client requirements within the TCSM's scope of expertise. Escalate unresolved or complex technical issues to Support or Engineering with clear, detailed documentation on user behavior trends, system performance concerns, and barriers to adoption to facilitate timely resolution. Monitor system usage trends and performance metrics to proactively identify potential technical concerns and recommend solutions. Enablement and Adoption Own the onboarding and enablement processes, ensuring each site is set up for success with tailored workflows, platform configurations, and user specific training materials. Deliver customized usage strategies, including aligning workflows with platform capabilities, configuring system settings, and addressing adoption challenges. Track site level adoption rates and usage patterns; as necessary, develop and implement action plans to address underutilization, optimize platform capabilities, and increase user engagement. Site Level Success and Client Satisfaction Serve as the primary point of contact for assigned sites, managing site level relationships through onboarding, training, and ongoing support to build trust and drive satisfaction. Conduct regular check ins with site stakeholders to evaluate adoption progress and address operational needs, changes, or concerns. Proactively gather and act on feedback from site users to identify opportunities for meaningful enhancements to both product features and service delivery. Growth Influence and Strategic Alignment Leverage a commercial mindset to partner with Account Managers and Sales to identify opportunities for expansion or upselling based on site level performance and feedback. Provide detailed insights, such as impact reviews and usage metrics, to support the development of compelling value propositions. Collaborate on strategic account planning to align adoption efforts with broader client goals and revenue opportunities. Cross Functional Client Advocacy In addition to playing the voice of the customer on the product side, partner closely with Marketing to showcase successful client outcomes and innovative use cases through initiatives such as webinars, case studies, or onsite events that drive brand awareness and growth. Share user experiences and best practices, such as platform usage, business cases or communication strategies, with internal teams, fostering a feedback loop that informs product improvements and enhances the client experience. What You'll Need Experience: Minimum of 5 years in client success, technical account management, or project management within a B2B SaaS or tech environment, with a strong record of managing enterprise level accounts; demonstrated experience in managing Annual Recurring Revenue (ARR)/Monthly Recurring Revenue (MRR) goals. Demonstrated understanding of EHS industry trends, challenges, and opportunities. Technical Prowess: Strong grasp of SaaS architecture, integrations, and technical problem solving, with the ability to comprehend and communicate complex technical details to both clients and internal teams. A demonstrated understanding of computer vision, AI, and system networks is a bonus. Project Management: Proven ability to lead complex projects using modern project management methodologies for multi phase projects with agility and attention to detail. Strategic Acumen: Ability to think critically and creatively, with a commercial mindset that drives value and builds strong client relationships, with the ability to identify growth opportunities within accounts. Dynamic Presence: Approachable and energetic, capable of leading client conversations, presentations, and discussions that foster trust and alignment. Adaptability & Problem Solving: Skilled in navigating evolving client needs, with the agility to adapt and prioritize as business priorities shift. Travel Requirements: Willingness to travel to client sites as necessary. Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Feb 15, 2026
Full time
Protex AI is the AI safety and operations intelligence company. At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top tier global investors, we recently secured a $36 million Series B to accelerate our mission. Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64 % risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real time, AI powered insights. About the Role The Technical Client Success Manager (TCSM) plays a critical role in driving platform adoption and ensuring client satisfaction. By delivering tailored training, facilitating seamless onboarding, and providing actionable support, the TCSM ensures client sites fully realize the value of the Protex platform. This role requires a deep understanding of Protex AI's product suite and strong technical problem solving and project management skills. Acting as the primary advocate for client needs, the TCSM supports sites in achieving their goals while identifying opportunities for enhanced adoption and operational efficiency. The TCSM serves as the Voice of the Customer, proactively identifying opportunities to enhance Protex's product and service offerings, sharing actionable insights with internal teams, and contributing to the continuous improvement of client success processes. What You'll Do Technical Expertise and Configuration Build and maintain advanced knowledge of Protex's product features, architecture, and capabilities to set clear expectations, provide informed guidance and resolve client site challenges. Address platform usage questions and configure in app settings to meet specific client requirements within the TCSM's scope of expertise. Escalate unresolved or complex technical issues to Support or Engineering with clear, detailed documentation on user behavior trends, system performance concerns, and barriers to adoption to facilitate timely resolution. Monitor system usage trends and performance metrics to proactively identify potential technical concerns and recommend solutions. Enablement and Adoption Own the onboarding and enablement processes, ensuring each site is set up for success with tailored workflows, platform configurations, and user specific training materials. Deliver customized usage strategies, including aligning workflows with platform capabilities, configuring system settings, and addressing adoption challenges. Track site level adoption rates and usage patterns; as necessary, develop and implement action plans to address underutilization, optimize platform capabilities, and increase user engagement. Site Level Success and Client Satisfaction Serve as the primary point of contact for assigned sites, managing site level relationships through onboarding, training, and ongoing support to build trust and drive satisfaction. Conduct regular check ins with site stakeholders to evaluate adoption progress and address operational needs, changes, or concerns. Proactively gather and act on feedback from site users to identify opportunities for meaningful enhancements to both product features and service delivery. Growth Influence and Strategic Alignment Leverage a commercial mindset to partner with Account Managers and Sales to identify opportunities for expansion or upselling based on site level performance and feedback. Provide detailed insights, such as impact reviews and usage metrics, to support the development of compelling value propositions. Collaborate on strategic account planning to align adoption efforts with broader client goals and revenue opportunities. Cross Functional Client Advocacy In addition to playing the voice of the customer on the product side, partner closely with Marketing to showcase successful client outcomes and innovative use cases through initiatives such as webinars, case studies, or onsite events that drive brand awareness and growth. Share user experiences and best practices, such as platform usage, business cases or communication strategies, with internal teams, fostering a feedback loop that informs product improvements and enhances the client experience. What You'll Need Experience: Minimum of 5 years in client success, technical account management, or project management within a B2B SaaS or tech environment, with a strong record of managing enterprise level accounts; demonstrated experience in managing Annual Recurring Revenue (ARR)/Monthly Recurring Revenue (MRR) goals. Demonstrated understanding of EHS industry trends, challenges, and opportunities. Technical Prowess: Strong grasp of SaaS architecture, integrations, and technical problem solving, with the ability to comprehend and communicate complex technical details to both clients and internal teams. A demonstrated understanding of computer vision, AI, and system networks is a bonus. Project Management: Proven ability to lead complex projects using modern project management methodologies for multi phase projects with agility and attention to detail. Strategic Acumen: Ability to think critically and creatively, with a commercial mindset that drives value and builds strong client relationships, with the ability to identify growth opportunities within accounts. Dynamic Presence: Approachable and energetic, capable of leading client conversations, presentations, and discussions that foster trust and alignment. Adaptability & Problem Solving: Skilled in navigating evolving client needs, with the agility to adapt and prioritize as business priorities shift. Travel Requirements: Willingness to travel to client sites as necessary. Protex AI is an inclusive and equal opportunities employer. We are committed to creating an equitable workplace for everyone regardless of gender, civil status, family status, sexual orientation, religion, age, disability, education level, or race.
Cyber Resilience Manager South Wales Hybrid working Up to 100,000 + strong benefits package We're working with a large, regulated organisation operating in the critical infrastructure sector who are strengthening their cyber security leadership capability. They're looking for a Cyber Resilience Manager to take ownership of key security functions and help shape the organisation's long-term cyber strategy. This is a senior leadership role with responsibility across several security disciplines including Security Architecture, Identity & Access Management and Information Security , working closely with operational and technology teams. The role You'll play a key role in developing and maturing cyber resilience across the organisation, including: Leading and developing cyber security teams Owning and evolving cyber security strategy and roadmaps Ensuring alignment with recognised frameworks such as CAF, NIST or ISO27001 Working with senior stakeholders to manage cyber risk and resilience planning Overseeing security architecture and identity strategy across enterprise environments Supporting incident response, risk management and regulatory engagement Helping embed a strong security culture across the organisation What we're looking for We're keen to speak with people who can demonstrate: Proven experience leading security teams in an enterprise or regulated environment Strong background in Security Architecture or Identity & Access Management Experience shaping strategy and managing cyber risk at organisational level Familiarity with frameworks such as CAF, NIST or ISO27001 Strong stakeholder engagement skills and experience working at senior level Certifications such as CISSP or CISM , or equivalent experience at this level Experience in utilities, telecoms, infrastructure, transport, defence or other regulated industries would be beneficial. Next steps If you'd like to find out more, apply now or contact Lewis Allen at Yolk Recruitment for a confidential discussion. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying, then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities. 'Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experience can apply.'
Feb 15, 2026
Full time
Cyber Resilience Manager South Wales Hybrid working Up to 100,000 + strong benefits package We're working with a large, regulated organisation operating in the critical infrastructure sector who are strengthening their cyber security leadership capability. They're looking for a Cyber Resilience Manager to take ownership of key security functions and help shape the organisation's long-term cyber strategy. This is a senior leadership role with responsibility across several security disciplines including Security Architecture, Identity & Access Management and Information Security , working closely with operational and technology teams. The role You'll play a key role in developing and maturing cyber resilience across the organisation, including: Leading and developing cyber security teams Owning and evolving cyber security strategy and roadmaps Ensuring alignment with recognised frameworks such as CAF, NIST or ISO27001 Working with senior stakeholders to manage cyber risk and resilience planning Overseeing security architecture and identity strategy across enterprise environments Supporting incident response, risk management and regulatory engagement Helping embed a strong security culture across the organisation What we're looking for We're keen to speak with people who can demonstrate: Proven experience leading security teams in an enterprise or regulated environment Strong background in Security Architecture or Identity & Access Management Experience shaping strategy and managing cyber risk at organisational level Familiarity with frameworks such as CAF, NIST or ISO27001 Strong stakeholder engagement skills and experience working at senior level Certifications such as CISSP or CISM , or equivalent experience at this level Experience in utilities, telecoms, infrastructure, transport, defence or other regulated industries would be beneficial. Next steps If you'd like to find out more, apply now or contact Lewis Allen at Yolk Recruitment for a confidential discussion. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying, then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities. 'Yolk Recruitment Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Yolk Recruitment Limited is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and experience can apply.'
Head of Sales UK As the Head of Sales (UK), you are the engine of our regional growth. Reporting directly to the Managing Director (UK), you will lead a high-performing team of sellers to identify, shape, and close strategic Data and AI transformations. You are not a "manager from a distance." You will be a mentor who rolls up their sleeves to help a seller navigate a complex stakeholder map at an enterprise, or refine a commercial business case for a GenAI platform. Your success is measured by the Sold Gross Margin of the UK region, sales ROI, and the professional growth of your team. Your Strategic Mandate Drive High-Value Growth: Own and exceed half-yearly sold gross margin targets for the UK. Champion "Brave Transformation": Ensure the team is selling strategic, multi-year engagements that deliver genuine ROI, not just tactical "body shopping" Mentor & Multiply: Act as an active guide on deals, helping sellers move from "vendor" status to "trusted advisor." Partner with the Ecosystem: Work closely with Google Cloud's UK sales leadership to ensure we are their "go-to" partner for complex Data and AI transformations. Key Responsibilities 1. Sales Leadership & Mentorship Hands-on Deal Shaping: Join discovery calls, help qualify, review proposals, and provide strategic "pre-flight" checks on all major bids (£500k+). The Challenger Coach: Train your team in consultative selling, teaching them how to constructively challenge client assumptions to unlock bigger transformation opportunities. Pipeline Rigor: Maintain a clean, data-driven pipeline, providing the MD and Board with accurate forecasts. 2. Commercial & Strategic Oversight Margin Protection: Ensure every deal is sold with a healthy gross margin, balancing competitive pricing with the premium value of our expertise. Industry Focus: Oversee the UK's primary verticals (FSI, Telco, Media, Agencies), ensuring our GTM messaging resonates with industry-specific pain points. Collaboration: Work in lockstep with the Chief Solution Architect and Head of Delivery to ensure what is "sold" can be "delivered" to our high standards. 3. Team Building & Culture Scale-Up DNA: Recruit, onboard, and retain top-tier sales talent as we scale the UK footprint. Employee Engagement: Foster a culture of resilience, healthy competition, and continuous learning, aligning with the MD's goal of high employee engagement. Leading from the front: As part of our leadership, this role would work collaboratively with delivery & technical leadership to run the region and achieve it's goals About You: Your Experience & DNA Proven Sales Leadership: You have successfully managed a sales team within a technology consultancy or professional services firm, specifically in the Data/AI/Cloud space. UK Market Expertise: Deep experience navigating the UK enterprise landscape (FTSE 100/250) and a strong network within the Google Cloud ecosystem. The "Mentor" Mindset: You find more professional satisfaction in helping a junior seller close their first £1m deal than in closing it yourself. Commercial Acumen: You speak the language of the C-suite (ROI, EBITDA, Capex vs. Opex) and can translate technical GCP capabilities into financial outcomes. Resilience: You thrive in the "fluidity" of a scale-up where you have the autonomy to build processes, not just follow them. Why Join Us? We aren't just another GCP partner. We are the leaders in Agentic AI and MLOps. You will be selling the most cutting-edge technology on the market today, backed by an engineering team that is second to none.
Feb 15, 2026
Full time
Head of Sales UK As the Head of Sales (UK), you are the engine of our regional growth. Reporting directly to the Managing Director (UK), you will lead a high-performing team of sellers to identify, shape, and close strategic Data and AI transformations. You are not a "manager from a distance." You will be a mentor who rolls up their sleeves to help a seller navigate a complex stakeholder map at an enterprise, or refine a commercial business case for a GenAI platform. Your success is measured by the Sold Gross Margin of the UK region, sales ROI, and the professional growth of your team. Your Strategic Mandate Drive High-Value Growth: Own and exceed half-yearly sold gross margin targets for the UK. Champion "Brave Transformation": Ensure the team is selling strategic, multi-year engagements that deliver genuine ROI, not just tactical "body shopping" Mentor & Multiply: Act as an active guide on deals, helping sellers move from "vendor" status to "trusted advisor." Partner with the Ecosystem: Work closely with Google Cloud's UK sales leadership to ensure we are their "go-to" partner for complex Data and AI transformations. Key Responsibilities 1. Sales Leadership & Mentorship Hands-on Deal Shaping: Join discovery calls, help qualify, review proposals, and provide strategic "pre-flight" checks on all major bids (£500k+). The Challenger Coach: Train your team in consultative selling, teaching them how to constructively challenge client assumptions to unlock bigger transformation opportunities. Pipeline Rigor: Maintain a clean, data-driven pipeline, providing the MD and Board with accurate forecasts. 2. Commercial & Strategic Oversight Margin Protection: Ensure every deal is sold with a healthy gross margin, balancing competitive pricing with the premium value of our expertise. Industry Focus: Oversee the UK's primary verticals (FSI, Telco, Media, Agencies), ensuring our GTM messaging resonates with industry-specific pain points. Collaboration: Work in lockstep with the Chief Solution Architect and Head of Delivery to ensure what is "sold" can be "delivered" to our high standards. 3. Team Building & Culture Scale-Up DNA: Recruit, onboard, and retain top-tier sales talent as we scale the UK footprint. Employee Engagement: Foster a culture of resilience, healthy competition, and continuous learning, aligning with the MD's goal of high employee engagement. Leading from the front: As part of our leadership, this role would work collaboratively with delivery & technical leadership to run the region and achieve it's goals About You: Your Experience & DNA Proven Sales Leadership: You have successfully managed a sales team within a technology consultancy or professional services firm, specifically in the Data/AI/Cloud space. UK Market Expertise: Deep experience navigating the UK enterprise landscape (FTSE 100/250) and a strong network within the Google Cloud ecosystem. The "Mentor" Mindset: You find more professional satisfaction in helping a junior seller close their first £1m deal than in closing it yourself. Commercial Acumen: You speak the language of the C-suite (ROI, EBITDA, Capex vs. Opex) and can translate technical GCP capabilities into financial outcomes. Resilience: You thrive in the "fluidity" of a scale-up where you have the autonomy to build processes, not just follow them. Why Join Us? We aren't just another GCP partner. We are the leaders in Agentic AI and MLOps. You will be selling the most cutting-edge technology on the market today, backed by an engineering team that is second to none.
Department: Security Company: Canary Wharf Management Limited Reporting to: Director - Security & Resilience JOB SUMMARY The Associate Director - Security Technology will manage and develop Security Technology for the CW Group, providing leadership to the wider Security Technology team whilst ensuring that delivery remains aligned with the broader Security department roadmap. The postholder will hold full Access Control Management across estate wide systems and will oversee the overall Security Technology department workload and all deployed physical Security systems. The Postholder will also provide subject matter expertise in a consultancy capacity to internal departments as required and will lead the delivery of larger Security Technology projects that support core business objectives. This role is based in the office, with the flexibility to work from home one day a week. Salary up to £95,000 MAIN RESPONSIBILITIES Manage the CWG and sub-contractor Security Technology teams by triaging incoming workload, scheduling and deploying resources to meet operational requirements, and balancing reactive break/fix activity, scheduled and emergency upgrades, and proof of concept trials for new technology. Capture operational and business requirements from the Group, formalise and develop proposals, feeding these into the Security Technical Team for delivery. Conduct regular reviews of vendors and installers, including labour rates, cost of goods and performance, delivering tenders and cost comparatives in line with company policy, and act as contract owner for the sitewide systems incumbent contractor, the Hostile Vehicle Mitigation contractor, radios, and Estate Alert. Line management responsibility for Security Technology Access Control Senior Administrator, Security Technology Access Control Administrator, Apprentice Security Technology Analyst, and Security Technology Project Manager. Lead the Security Technology workstream for major cross business projects, including enterprise wide programmes, ensuring alignment with security governance, technical architecture, operational requirements and the wider Security roadmap, and ensuring that larger projects are delivered on time, within budget and in compliance with CWML Security standards while operating to a zero downtime, 'always on' philosophy. Present Roadmaps, forecast of events, emerging technologies and proof of concepts to line management. Work in partnership with IT on integrated technical systems, ensuring aligned governance, roadmaps, and delivery of business critical security technologies. Responsible for horizon scanning and continuous improvement, delivering upgrades of security hardware and software across all critical technology, including leadership of the revitalised Access Control Programme (CW App). Budget owner for annual budget of approximately £1.7m, liaising with internal clients as necessary to secure funding to complete annual objectives. Provide accurate, timely attendance and activity reports for senior leadership, including Managing Director level. Hostile Vehicle Mitigation specialist and installation project manager, including globally unique automated mitigation systems. Management and system ownership of estate wide physical security systems - including access control, CCTV, body worn cameras, radios, visitor management, intercoms, radio systems, Estate Alert and HID Mobile - covering governance, compliance, data management, auditing, reporting, user support, policy enforcement, visitor management, process improvement, and technical troubleshooting/escalation. Responsible for asset and lifecycle management of 10,000+ endpoint devices. Provide support / resolutions (i.e. react) to day to day operational tasks. To carry out other reasonable duties as requested by line management within the Security department. PERSON SPECIFICATION Demonstrable experience leading complex security technology projects and managing multi disciplinary teams within a corporate or critical infrastructure environment, including line management and development of specialist technical roles. Proven experience in managing and overseeing sub contractors and external delivery partners, ensuring quality, compliance and commercial value. Demonstrable leadership capability, including setting strategic direction, leading diverse teams and building effective working relationships across the organisation. Strong communication skills-both written and verbal-with the ability to adapt style to technical and non technical audiences. Strong customer service mindset, with a track record of delivering high quality support and solutions to internal and external stakeholders. Experience of the full procurement lifecycle, from requirements definition through to competitive tendering, evaluation and contractual award. Flexibility to work outside normal business hours and in varied environments, including construction and live operational settings, as required by business needs. Professional, credible and well presented, with the ability to build trust, represent the organisation effectively and maintain high personal standards. Detailed knowledge of Genetec systems, including CCTV, ANPR and Access Control. (e) In depth knowledge of CCure Access Control systems, including system administration, configuration and troubleshooting. (e) Strong working knowledge of the PFM system, including its use for monitoring activity, performance and reporting. (e) Experience with any of the following systems/software is advantageous: SwiftConnect, Equiem, BriefCam, Motorola TRBOnet, SQL, Power BI Commitment to equality, diversity and inclusion, and the ability to role model these principles in day to day conduct. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise
Feb 15, 2026
Full time
Department: Security Company: Canary Wharf Management Limited Reporting to: Director - Security & Resilience JOB SUMMARY The Associate Director - Security Technology will manage and develop Security Technology for the CW Group, providing leadership to the wider Security Technology team whilst ensuring that delivery remains aligned with the broader Security department roadmap. The postholder will hold full Access Control Management across estate wide systems and will oversee the overall Security Technology department workload and all deployed physical Security systems. The Postholder will also provide subject matter expertise in a consultancy capacity to internal departments as required and will lead the delivery of larger Security Technology projects that support core business objectives. This role is based in the office, with the flexibility to work from home one day a week. Salary up to £95,000 MAIN RESPONSIBILITIES Manage the CWG and sub-contractor Security Technology teams by triaging incoming workload, scheduling and deploying resources to meet operational requirements, and balancing reactive break/fix activity, scheduled and emergency upgrades, and proof of concept trials for new technology. Capture operational and business requirements from the Group, formalise and develop proposals, feeding these into the Security Technical Team for delivery. Conduct regular reviews of vendors and installers, including labour rates, cost of goods and performance, delivering tenders and cost comparatives in line with company policy, and act as contract owner for the sitewide systems incumbent contractor, the Hostile Vehicle Mitigation contractor, radios, and Estate Alert. Line management responsibility for Security Technology Access Control Senior Administrator, Security Technology Access Control Administrator, Apprentice Security Technology Analyst, and Security Technology Project Manager. Lead the Security Technology workstream for major cross business projects, including enterprise wide programmes, ensuring alignment with security governance, technical architecture, operational requirements and the wider Security roadmap, and ensuring that larger projects are delivered on time, within budget and in compliance with CWML Security standards while operating to a zero downtime, 'always on' philosophy. Present Roadmaps, forecast of events, emerging technologies and proof of concepts to line management. Work in partnership with IT on integrated technical systems, ensuring aligned governance, roadmaps, and delivery of business critical security technologies. Responsible for horizon scanning and continuous improvement, delivering upgrades of security hardware and software across all critical technology, including leadership of the revitalised Access Control Programme (CW App). Budget owner for annual budget of approximately £1.7m, liaising with internal clients as necessary to secure funding to complete annual objectives. Provide accurate, timely attendance and activity reports for senior leadership, including Managing Director level. Hostile Vehicle Mitigation specialist and installation project manager, including globally unique automated mitigation systems. Management and system ownership of estate wide physical security systems - including access control, CCTV, body worn cameras, radios, visitor management, intercoms, radio systems, Estate Alert and HID Mobile - covering governance, compliance, data management, auditing, reporting, user support, policy enforcement, visitor management, process improvement, and technical troubleshooting/escalation. Responsible for asset and lifecycle management of 10,000+ endpoint devices. Provide support / resolutions (i.e. react) to day to day operational tasks. To carry out other reasonable duties as requested by line management within the Security department. PERSON SPECIFICATION Demonstrable experience leading complex security technology projects and managing multi disciplinary teams within a corporate or critical infrastructure environment, including line management and development of specialist technical roles. Proven experience in managing and overseeing sub contractors and external delivery partners, ensuring quality, compliance and commercial value. Demonstrable leadership capability, including setting strategic direction, leading diverse teams and building effective working relationships across the organisation. Strong communication skills-both written and verbal-with the ability to adapt style to technical and non technical audiences. Strong customer service mindset, with a track record of delivering high quality support and solutions to internal and external stakeholders. Experience of the full procurement lifecycle, from requirements definition through to competitive tendering, evaluation and contractual award. Flexibility to work outside normal business hours and in varied environments, including construction and live operational settings, as required by business needs. Professional, credible and well presented, with the ability to build trust, represent the organisation effectively and maintain high personal standards. Detailed knowledge of Genetec systems, including CCTV, ANPR and Access Control. (e) In depth knowledge of CCure Access Control systems, including system administration, configuration and troubleshooting. (e) Strong working knowledge of the PFM system, including its use for monitoring activity, performance and reporting. (e) Experience with any of the following systems/software is advantageous: SwiftConnect, Equiem, BriefCam, Motorola TRBOnet, SQL, Power BI Commitment to equality, diversity and inclusion, and the ability to role model these principles in day to day conduct. HEALTH SAFETY AND WELFARE RESPONSIBILITIES All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering. QUALITY MANAGEMENT RESPONSIBILITIES In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard. COMPANY VALUES Commit to Excellence Act with integrity and deliver high performance Put our customers at the heart of what we do Resolve issues by providing high quality solutions Foster Collaboration Find opportunities to collaborate with others across the business to achieve shared goals Encourage inclusive networks and treat others with respect and fairness Use knowledge to work effectively with suppliers / contractors to meet shared goals Encourage Engagement Confident in making decisions appropriate to the role Learn from mistakes and listen to constructive feedback to improve performance Prioritise
JOB DETAIL: Director, Product Management of Platform JOB BAND: SL CONTRACT TYPE: Permanent, Full-time DEPARTMENT: Technology, Systems & Delivery LOCATION: Salford, London, Glasgow, Birmingham, Cardiff, Newcastle - Hybrid PURPOSE OF THE ROLE BBC Product Group is looking to appoint a Director, Product Management of Platform who will work closely with the Director of Product & Design, Director, Product Management of Experiences, Product Leadership Team and wider BBC Leadership. As a user-centric Platform Product Leader you'll play a key role in the delivery of BBC's Digital-First ambition, and you will lead the product management community responsible for the Platform product strategy and capabilities that fuel BBC's audience-facing digital experiences. We need an established senior, technical product leader experienced in delivering transformational product strategies. They will be responsible for accelerating our transition to a platform-first product organisation, unlocking our teams' potential to discover, innovate and deliver at scale best-in-class platform capabilities. WHY JOIN THE TEAM? The role is key to accelerating our adoption of product operating model principles in the product management community as well as to championing collaboration and empowered cross-functional teams within the Product Group and with our partners and collaborators across the BBC, and beyond. YOUR KEY REPSONSIBILITIES AND IMPACT: Will include but are not limited to: Product vision, strategy and product go to market Lead on the product strategy, outcome-driven product roadmap and data-informed prioritisation for the Platform organisation, in close partnership with cross-functional leadership. Ensure buy in and visibility of the Platform product direction and priorities across the product teams and wider BBC. Work closely with our Experiences product leadership team to ensure alignment of roadmaps and goals across the product teams in Product Group. Deliver results through user-centric experimentation and delivery at scale, ensuring data-informed build/buy/partner product decisions in maturing our digital platform capabilities. Leadership, Mentoring & Coaching Lead change to establish a best-in-class product management organization and actively enable the wider product management community to thrive at the BBC. Adopt a mentoring and coaching approach to unlock the full potential of the product leadership team responsible for the Platform capabilities. Lead by example as an inclusive leader owning and being accountable for the department's performance against corporate diversity and inclusion, location, and sustainability targets. Act as a champion of empowered, cross-functional teams and evangelize adoption of the Agile ways of working and modern, data-informed product management practices. Stakeholder Relationship Engage senior stakeholders around the strategic direction of the BBC and drive collaboration across the business to build alignment on direction and priorities. Act as a thought leader and partner, championing Platform-first decisions and mindset across the Product Group and wider BBC. YOUR SKILLS AND EXPERIENCE We're looking for an: Experienced senior product leader with proven ability to lead large product management teams through transformational change and inspire teams on that journey. A seasoned product leader with a demonstrated track record of leading Platform-first product teams and delivering successful Platform products and capabilities. To succeed in this role, you'll need To be a practitioner of modern product management practices and Agile ways of working, and a champion of product operating model principles, with a successful change leadership track record. Experience as a Platform Product Leader, highly capable of working effectively with technical and business leaders, and fluent in partnering on decisions about technical architecture and business and user needs alike. Someone who Adopts an open communication style with the experience and ability to communicate the vision and priorities to both internal teams and senior executives with the BBC. Demonstrates strong platform product leadership and change leadership experience, seamlessly able to build, motivate and lead high performing Product teams. Is passionate about building and leading digital Platform capabilities and product management teams, ensuring users at the heart of everything we do. Is adept at managing numerous, diverse senior and executive level stakeholders, often operating under tight timescales and managing numerous competing priorities. Has a good technical understanding and highly capable of explaining complex concepts and decisions to a wide group of stakeholders in an approachable fashion. If you can bring some of these skills and experience, along with transferable strengths, we'd love to hear from you and encourage you to apply. Being a leader at the BBC means putting the organisation's interest, goals and values first, ahead of individual team or function needs. The characteristics of an enterprise leader are: Focuses on outcomes over activity, adapts quickly, and simplifies complexity. They balance short-term actions with long-term impact, take full accountability for actions and decision-making, and prioritise capability development to create teams fit for the future. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Life at BBC Here you will benefit from: Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. Excellent career and professional development. Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer. A values-based organisation where the way we do things is important as what we do. Benefits may vary if you are joining on an FTC basis or on an orchestra conditions contract. Learn more about life at the BBC and our values in our candidate pack. Candidate pack You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Find out more about diversity, inclusion and belonging in our strategy below. Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss: BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
Feb 15, 2026
Full time
JOB DETAIL: Director, Product Management of Platform JOB BAND: SL CONTRACT TYPE: Permanent, Full-time DEPARTMENT: Technology, Systems & Delivery LOCATION: Salford, London, Glasgow, Birmingham, Cardiff, Newcastle - Hybrid PURPOSE OF THE ROLE BBC Product Group is looking to appoint a Director, Product Management of Platform who will work closely with the Director of Product & Design, Director, Product Management of Experiences, Product Leadership Team and wider BBC Leadership. As a user-centric Platform Product Leader you'll play a key role in the delivery of BBC's Digital-First ambition, and you will lead the product management community responsible for the Platform product strategy and capabilities that fuel BBC's audience-facing digital experiences. We need an established senior, technical product leader experienced in delivering transformational product strategies. They will be responsible for accelerating our transition to a platform-first product organisation, unlocking our teams' potential to discover, innovate and deliver at scale best-in-class platform capabilities. WHY JOIN THE TEAM? The role is key to accelerating our adoption of product operating model principles in the product management community as well as to championing collaboration and empowered cross-functional teams within the Product Group and with our partners and collaborators across the BBC, and beyond. YOUR KEY REPSONSIBILITIES AND IMPACT: Will include but are not limited to: Product vision, strategy and product go to market Lead on the product strategy, outcome-driven product roadmap and data-informed prioritisation for the Platform organisation, in close partnership with cross-functional leadership. Ensure buy in and visibility of the Platform product direction and priorities across the product teams and wider BBC. Work closely with our Experiences product leadership team to ensure alignment of roadmaps and goals across the product teams in Product Group. Deliver results through user-centric experimentation and delivery at scale, ensuring data-informed build/buy/partner product decisions in maturing our digital platform capabilities. Leadership, Mentoring & Coaching Lead change to establish a best-in-class product management organization and actively enable the wider product management community to thrive at the BBC. Adopt a mentoring and coaching approach to unlock the full potential of the product leadership team responsible for the Platform capabilities. Lead by example as an inclusive leader owning and being accountable for the department's performance against corporate diversity and inclusion, location, and sustainability targets. Act as a champion of empowered, cross-functional teams and evangelize adoption of the Agile ways of working and modern, data-informed product management practices. Stakeholder Relationship Engage senior stakeholders around the strategic direction of the BBC and drive collaboration across the business to build alignment on direction and priorities. Act as a thought leader and partner, championing Platform-first decisions and mindset across the Product Group and wider BBC. YOUR SKILLS AND EXPERIENCE We're looking for an: Experienced senior product leader with proven ability to lead large product management teams through transformational change and inspire teams on that journey. A seasoned product leader with a demonstrated track record of leading Platform-first product teams and delivering successful Platform products and capabilities. To succeed in this role, you'll need To be a practitioner of modern product management practices and Agile ways of working, and a champion of product operating model principles, with a successful change leadership track record. Experience as a Platform Product Leader, highly capable of working effectively with technical and business leaders, and fluent in partnering on decisions about technical architecture and business and user needs alike. Someone who Adopts an open communication style with the experience and ability to communicate the vision and priorities to both internal teams and senior executives with the BBC. Demonstrates strong platform product leadership and change leadership experience, seamlessly able to build, motivate and lead high performing Product teams. Is passionate about building and leading digital Platform capabilities and product management teams, ensuring users at the heart of everything we do. Is adept at managing numerous, diverse senior and executive level stakeholders, often operating under tight timescales and managing numerous competing priorities. Has a good technical understanding and highly capable of explaining complex concepts and decisions to a wide group of stakeholders in an approachable fashion. If you can bring some of these skills and experience, along with transferable strengths, we'd love to hear from you and encourage you to apply. Being a leader at the BBC means putting the organisation's interest, goals and values first, ahead of individual team or function needs. The characteristics of an enterprise leader are: Focuses on outcomes over activity, adapts quickly, and simplifies complexity. They balance short-term actions with long-term impact, take full accountability for actions and decision-making, and prioritise capability development to create teams fit for the future. Disclaimer This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved. Please note: If you were to be offered this role, the BBC will conduct Employment screening checks which include Reference checks; Eligibility to work checks; and if applicable to the role, Safeguarding and Adverse media/Social media checks. Any offer made is conditional on these checks being satisfactory. The BBC is committed to redeploying employees seeking suitable alternative employment within the BBC and they will be given priority consideration ahead of other applicants. Priority consideration means for those employees seeking redeployment their application will be considered alongside anyone else at risk of redundancy, prior to any individuals being considered who are not at risk. Information at a Glance This is your BBC At the BBC you can create and innovate in an inclusive environment while contributing to some of the world's best loved content, and the BBC's mission to inform, educate and entertain. Life at BBC Here you will benefit from: Fair pay and flexible benefits including a competitive salary package, a flexible 35-hour working week, 25 days annual leave with the option to buy an extra 5 days, a defined pension scheme and discounted dental, health care and gym. Excellent career and professional development. Support in your working life, including flexible working which you can discuss with us at any point during the application, selection or offer. A values-based organisation where the way we do things is important as what we do. Benefits may vary if you are joining on an FTC basis or on an orchestra conditions contract. Learn more about life at the BBC and our values in our candidate pack. Candidate pack You belong We have a working environment where we value and respect every individual's unique contribution, so all our employees feel that they can belong, thrive and achieve their full potential. We want to attract the broadest range of talented people to join us. The more diverse our workforce, the better able we are to respond to and reflect our audiences in all their diversity. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Find out more about diversity, inclusion and belonging in our strategy below. Disability confident We are a disability confident employer. If you need to discuss adjustments or access requirements for the interview process, or to carry out this role, please contact us via email and we'd be happy to discuss: BBC Group and Public Services, Broadcasting House, Portland Place, London, United Kingdom, W1A 1AA. BBC Studios Distribution Limited, company no: , registered address: 1 Television Centre, 101 Wood Lane, London, United Kingdom W12 7FA.
Role: Chief Technology Officer Location: Hybrid - Liverpool, Merseyside (3-4 days a month on-site) Job Type: Full-time, Permanent Salary: Competitive, based on experience + benefits + package Security Clearance Requirements Please note that holding a current Security Clearance is not essential at the time of application, but eligibility is required. This role requires the successful candidate to be eligible for Security Check (SC) clearance. To meet this requirement, applicants must: Have the right to work in the UK Have lived in the UK continuously for the past 5 years Not have spent more than 6 months outside the UK in total during that period Be willing to undergo security vetting as part of the onboarding process About Us Come and be a part of The Investigo Group (TIG), a dynamic coalition of cutting edge tech firms specialising in Platform, Software, Data, AI and other bleeding edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom. The group is multi functional with a large portfolio of B2B products and services. Our ecosystem is made up of: Voixtel, secure communications and voice platforms for regulated and critical environments. IIS, Providing secure internet access in both the public and private sectors. Its mission? To deliver world class secure internet capabilities enhancing productivity across diverse skillsets and organisations. Vestigo Consulting is our training and consultancy company, tailored around specialist sector specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments. Collaboraite is a bleeding edge company that provides our Data and AI capability. A collaborative partner for designing user centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching. Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community. The group provides bespoke, secure, user centric products fuelled by deep technical knowledge advanced data and analytical skills. We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world leading enterprise product sets. Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world. About You You're a credible, experienced technology leader with the judgement and presence to operate at Group and Board level. You're equally comfortable setting strategy, leading senior leaders, and rolling up your sleeves when required to stabilise, mature, and evolve complex technology environments. You've led customer critical platforms through periods of change and can clearly articulate what was broken when you arrived, the decisions you made, and the measurable outcomes you delivered. You understand the real world trade offs between pace, risk, and sustainability, and you make pragmatic decisions that balance delivery with resilience and security. You bring a strong technical foundation and a delivery mindset, with experience across software engineering, platform and infrastructure, security, and large scale programme delivery. You're not driven by technology trends for their own sake; you focus on outcomes, value, and building technology estates that can scale with the business over time. As a leader, you build trust quickly with both technical and non technical stakeholders. You develop strong leadership teams, create clear ownership and accountability, and foster a culture of collaboration, continuous improvement, and calm, decisive execution, particularly under pressure. About the Role We're looking for a Group level Chief Technology Officer (CTO) to define, lead, and deliver the technology strategy across the organisation. This is a senior executive role with accountability for the direction, execution, and outcomes of the Group's technology estate, spanning software engineering, AI, platform and infrastructure, security, and programme delivery. The CTO will be responsible for stabilising and maturing a complex, customer critical environment, while shaping a modern, scalable operating model that supports future growth. Reporting directly to the CEO, you'll work closely with the Board and Executive Team to translate business strategy into clear technology roadmaps, make sound investment decisions, and ensure technology initiatives deliver measurable business value. You'll bring clarity to priorities, strengthen governance and risk management, and improve confidence, predictability, and quality of delivery across the Group. This role requires a leader who can balance strategic vision with pragmatic execution, operating with a high degree of autonomy while engaging the CEO and Board on major investment, risk, and structural decisions. You'll build and lead strong senior teams, create clear accountability, and foster a culture of collaboration, resilience, and continuous improvement. The role is hybrid, with a minimum of 3-4 days per month onsite in our Liverpool HQ. Key Objectives Define and execute a clear, credible Group technology strategy aligned to business priorities and long term growth. Stabilise, de risk, and mature the Group's technology estate, improving resilience, security, and operational confidence. Lead and evolve the technology operating model, organisation design, and governance to support scale and consistency across the Group. Build and develop strong senior leadership teams with clear ownership, accountability, and succession. Improve delivery predictability, quality, and pace across software engineering, platform, security, and programme delivery. Ensure secure by design principles are embedded across platforms, products, and services. Own technology investment decisions, budgets, and cost optimisation, demonstrating ROI and measurable business value. Provide clear, transparent reporting to the CEO and Board on technology roadmap, performance, risk, and delivery. Success in This Role Looks Like A clear, trusted technology strategy that is well understood by the Executive Team and demonstrably aligned to business priorities. A stabilised, resilient, and well governed technology estate with reduced operational and delivery risk. Strong leadership teams in place across all technology functions, with clear accountability and improved capability depth. Increased confidence in technology delivery, with greater predictability, improved quality, and fewer surprises. Technology investments that deliver measurable outcomes, whether through improved customer experience, operational efficiency, risk reduction, or enablement of growth. Effective governance, standards, and risk management that enable delivery rather than slow it down. A culture of collaboration, pragmatism, and continuous improvement across technology and its stakeholders. What We're Looking For We're looking for a senior technology leader with the credibility, judgement, and experience to operate at executive level and lead complex, customer critical environments through change. You bring a strong blend of strategic thinking and hands on experience, with the ability to stabilise and mature existing technology estates while shaping a clear path forward. You're comfortable making difficult trade offs, holding teams to account, and working closely with the CEO and Board to ensure technology delivers real, measurable business value. This role suits a CTO who leads with clarity and pragmatism, builds high performing leadership teams, and balances pace, risk, and sustainability in equal measure. Essential Experience & Skills Significant senior leadership experience in technology roles, with progressive responsibility at executive or Group level. Proven experience leading multiple technology functions, such as software engineering, platform and infrastructure, security, and programme delivery. Strong hands on technical foundation (e.g. software engineering, cloud/infrastructure, or architecture), enabling credible leadership and decision making. Demonstrated experience operating in large, complex, customer critical technology environments. Track record of delivering major, cross business technology or transformation programmes with measurable outcomes. Experience defining and executing technology strategy aligned to business goals. Strong understanding of modern engineering practices, including SDLC, DevOps, and secure by design principles. Experience managing technology budgets, cost optimisation, vendors, and strategic partners. Ability to operate confidently at Executive and Board level, translating technical strategy, risk, and delivery into clear business outcomes. . click apply for full job details
Feb 15, 2026
Full time
Role: Chief Technology Officer Location: Hybrid - Liverpool, Merseyside (3-4 days a month on-site) Job Type: Full-time, Permanent Salary: Competitive, based on experience + benefits + package Security Clearance Requirements Please note that holding a current Security Clearance is not essential at the time of application, but eligibility is required. This role requires the successful candidate to be eligible for Security Check (SC) clearance. To meet this requirement, applicants must: Have the right to work in the UK Have lived in the UK continuously for the past 5 years Not have spent more than 6 months outside the UK in total during that period Be willing to undergo security vetting as part of the onboarding process About Us Come and be a part of The Investigo Group (TIG), a dynamic coalition of cutting edge tech firms specialising in Platform, Software, Data, AI and other bleeding edge technology solutions. Our innovative prowess spans the globe while proudly hailing from the United Kingdom. The group is multi functional with a large portfolio of B2B products and services. Our ecosystem is made up of: Voixtel, secure communications and voice platforms for regulated and critical environments. IIS, Providing secure internet access in both the public and private sectors. Its mission? To deliver world class secure internet capabilities enhancing productivity across diverse skillsets and organisations. Vestigo Consulting is our training and consultancy company, tailored around specialist sector specific knowledge, and provides regular courses and CPD for our community. The Consultancy side concentrates on expert support of our customers as well as specifically assigned individual deployments. Collaboraite is a bleeding edge company that provides our Data and AI capability. A collaborative partner for designing user centred secure data solutions to overcome operational hurdles, delivered through design thinking and agile coaching. Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We're dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community. The group provides bespoke, secure, user centric products fuelled by deep technical knowledge advanced data and analytical skills. We proudly stand as a global leader in this space, partnering with esteemed entities that require these advanced forward thinking capabilities. These partnerships have been forged from our understanding of customer challenges, as well as our expertise in developing world leading enterprise product sets. Join us at TIG, where innovation knows no bounds, and together, we'll shape the future of technology solutions for a safer, more efficient world. About You You're a credible, experienced technology leader with the judgement and presence to operate at Group and Board level. You're equally comfortable setting strategy, leading senior leaders, and rolling up your sleeves when required to stabilise, mature, and evolve complex technology environments. You've led customer critical platforms through periods of change and can clearly articulate what was broken when you arrived, the decisions you made, and the measurable outcomes you delivered. You understand the real world trade offs between pace, risk, and sustainability, and you make pragmatic decisions that balance delivery with resilience and security. You bring a strong technical foundation and a delivery mindset, with experience across software engineering, platform and infrastructure, security, and large scale programme delivery. You're not driven by technology trends for their own sake; you focus on outcomes, value, and building technology estates that can scale with the business over time. As a leader, you build trust quickly with both technical and non technical stakeholders. You develop strong leadership teams, create clear ownership and accountability, and foster a culture of collaboration, continuous improvement, and calm, decisive execution, particularly under pressure. About the Role We're looking for a Group level Chief Technology Officer (CTO) to define, lead, and deliver the technology strategy across the organisation. This is a senior executive role with accountability for the direction, execution, and outcomes of the Group's technology estate, spanning software engineering, AI, platform and infrastructure, security, and programme delivery. The CTO will be responsible for stabilising and maturing a complex, customer critical environment, while shaping a modern, scalable operating model that supports future growth. Reporting directly to the CEO, you'll work closely with the Board and Executive Team to translate business strategy into clear technology roadmaps, make sound investment decisions, and ensure technology initiatives deliver measurable business value. You'll bring clarity to priorities, strengthen governance and risk management, and improve confidence, predictability, and quality of delivery across the Group. This role requires a leader who can balance strategic vision with pragmatic execution, operating with a high degree of autonomy while engaging the CEO and Board on major investment, risk, and structural decisions. You'll build and lead strong senior teams, create clear accountability, and foster a culture of collaboration, resilience, and continuous improvement. The role is hybrid, with a minimum of 3-4 days per month onsite in our Liverpool HQ. Key Objectives Define and execute a clear, credible Group technology strategy aligned to business priorities and long term growth. Stabilise, de risk, and mature the Group's technology estate, improving resilience, security, and operational confidence. Lead and evolve the technology operating model, organisation design, and governance to support scale and consistency across the Group. Build and develop strong senior leadership teams with clear ownership, accountability, and succession. Improve delivery predictability, quality, and pace across software engineering, platform, security, and programme delivery. Ensure secure by design principles are embedded across platforms, products, and services. Own technology investment decisions, budgets, and cost optimisation, demonstrating ROI and measurable business value. Provide clear, transparent reporting to the CEO and Board on technology roadmap, performance, risk, and delivery. Success in This Role Looks Like A clear, trusted technology strategy that is well understood by the Executive Team and demonstrably aligned to business priorities. A stabilised, resilient, and well governed technology estate with reduced operational and delivery risk. Strong leadership teams in place across all technology functions, with clear accountability and improved capability depth. Increased confidence in technology delivery, with greater predictability, improved quality, and fewer surprises. Technology investments that deliver measurable outcomes, whether through improved customer experience, operational efficiency, risk reduction, or enablement of growth. Effective governance, standards, and risk management that enable delivery rather than slow it down. A culture of collaboration, pragmatism, and continuous improvement across technology and its stakeholders. What We're Looking For We're looking for a senior technology leader with the credibility, judgement, and experience to operate at executive level and lead complex, customer critical environments through change. You bring a strong blend of strategic thinking and hands on experience, with the ability to stabilise and mature existing technology estates while shaping a clear path forward. You're comfortable making difficult trade offs, holding teams to account, and working closely with the CEO and Board to ensure technology delivers real, measurable business value. This role suits a CTO who leads with clarity and pragmatism, builds high performing leadership teams, and balances pace, risk, and sustainability in equal measure. Essential Experience & Skills Significant senior leadership experience in technology roles, with progressive responsibility at executive or Group level. Proven experience leading multiple technology functions, such as software engineering, platform and infrastructure, security, and programme delivery. Strong hands on technical foundation (e.g. software engineering, cloud/infrastructure, or architecture), enabling credible leadership and decision making. Demonstrated experience operating in large, complex, customer critical technology environments. Track record of delivering major, cross business technology or transformation programmes with measurable outcomes. Experience defining and executing technology strategy aligned to business goals. Strong understanding of modern engineering practices, including SDLC, DevOps, and secure by design principles. Experience managing technology budgets, cost optimisation, vendors, and strategic partners. Ability to operate confidently at Executive and Board level, translating technical strategy, risk, and delivery into clear business outcomes. . click apply for full job details
About the Role Grade Level (for internal use): 15 The S&P Enterprise Architecture office is a newly established capability that provides technology, system and data alignment, control, and insight across all divisions and corporate functions of S&P Global. The office is orientated around five strategic principles: A Single View of Enterprise Architecture - Develop and maintain a consolidated view of systems, data, and technology (current and future state) assets to support investment and integration decisions. Evolve Common Governance & Standards - Evolve and embed enterprise-level governance and standards building on existing TDOC and ARB processes. Enable Enterprise-Scale Data, AI, & Agentic Capabilities - Coordinate architecture for AI and agentic solutions to ensure responsible adoption and shared value across business units. Develop Architecture Capability and Community - Build an empowered network of architects across divisions and functions with shared ways of working, tools, architecture principles and frameworks. Deliver Measurable Business Alignment & Value - Enable Technology Value realization and demonstrate clear outcomes such as cost savings through reduced duplication, enhanced Productivity through improved time-to-market, and Efficiency through optimized investment. The office is newly formed as part of the company's strategy to more tightly align technology, business functions and data assets to accelerate AI readiness of the entire technology estate. The office has oversight of all aspects of technology: from IT and business systems through to product platforms. As part of this new office initiative, multiple roles are being recruited across levels. Each role will be assigned to any of the 3 priority capabilities, with a possibility of role rotation enabling a well-rounded team: Strategy and Program: To set overall direction and interact with key initiatives across S&P, driving synergy and efficiency optimization, including strategy and transformation roadmap for future state EA artifacts Governance and Community: To run and embed governance and activate the architecture community through ARBs, TDAs, and other related processes. Establishing cohesive definitions and effective ways of working, including aligning the Divisions towards the standards of the future state EA artifacts. Assets and Tooling: To own architecture tool(s) and drive transparent documentation of multiple architectural assets and best practices, including the implementation and ownership of future state EA artifacts. The Impact: As an Enterprise Architect, you will report to the S&P Global Head of Enterprise Architecture and will be part of the newly formed S&P EA office. You will support 150 architects across the Divisions, driving alignment between technical solutions and business needs, fostering a culture of innovation, and overseeing the seamless integration of governance processes to support scalable and unified technology, data and product outcomes throughout S&P Global. Responsibilities and Impact: Establish and run formal governance mechanisms, including an Enterprise-wide Architecture Review Board (EARB), Divisional Architecture Boards (DABs), Software Governance Board (SGB) and other critical processes to embed standardized architectural governance across the Divisions. Drive operational execution of these bodies, ensuring compliance with architecture standards, and documentation of critical technical decisions. Activate and grow the architecture community of practice to promote shared standards and practices as well as build a network of architects with shared ways of working, tools, and frameworks. Own communication strategy to build the architecture community and foster an Innovation culture. Provide strategic guidance and ensure consistency of all architecture artifacts, adhering to future state standards for EA artifacts and ensure alignment across Divisions and architecture domains. Form important partnerships across the enterprise, both internal and external, to facilitate collaboration and stay informed of new capabilities and emerging technology trends. Support the development, maintenance, and governance of the newly established enterprise architecture function. Lead stakeholder engagement across business and technology leadership. Support the architecture across major domains: business, application, data, and infrastructure/technology (cloud, edge, streaming, SaaS/PaaS). Drive alignment with new acquisition/integration (M&A) initiatives to ensure smooth architectural integration of new businesses, participating in due diligence as necessary. Establish and run Centers of Excellence as the Enterprise Architecture function maturity evolves. Contribute to architectural effectiveness reporting to track key metrics such adherence to approved standards, measuring the reduction of technical debt logged via the ARB process, and evaluating the level of engagement and adoption of shared knowledge and training within the community. Champion FinOps practices, ensuring financial accountability and optimization of cloud and technology spend across architecture initiatives, and collaborate with finance and technology teams to establish cost transparency, forecasting, and reporting mechanisms. Serve as a hands-on architect, bringing expertise in Markdown for documentation, Spec Driven Development for robust design processes, GitHub for code management and collaboration, Mermaid for architecture diagramming, Cloud Security Posture Management (CSPM) for cloud security governance, Backstage for developer portal management, and policy as code for automated compliance and governance. Required Skills, Experience, and Knowledge As an Enterprise Architect: Expert knowledge of established architecture frameworks (e.g., TOGAF, Gartner or Zachman) and their application in driving enterprise-level standards and compliance. Demonstrated ability to influence and partner with senior Product, Technology, and Business leaders to align technology & architectural decisions with investment prioritization. Critically a focus on servant leadership, ensuring that EA is not perceived as an ivory tower practice. Deep expertise in one or more core architectural domains: Data Architecture, Cloud Platforms (AWS, Azure, or GCP), Microservices, or API-led architecture. Strategic partnership lens, with understanding of entire data & software lifecycle to enable comprehensive support of Divisional needs. Significant, hands-on experience with major Enterprise Architecture management tools (e.g., LeanIX, Ardoq, Alfabet, or equivalent). Experience in media/information services or related domain highly desirable (e.g., content delivery, subscription models, rights/licensing systems, realtime analytics, digital platforms). Proven, hands-on experience architecting solutions using Markdown for technical documentation, Spec Driven Development methodologies, GitHub for source control and collaboration, Mermaid for visualizing system architectures, CSPM for cloud security, Backstage for developer experience, and policy as code for automated governance and compliance.Demonstrated experience implementing FinOps practices, including cost optimization strategies, cloud spend analysis, and financial governance in technology environment 10+ years of experience in enterprise architecture or related fields, with a proven ability to establish governance frameworks and lead architectural initiatives that drive business value and compliance. Bachelor's degree in computer science, Information Systems, or related discipline; Master's or MBA is a plus. Relevant architecture certifications desirable. As the Governance and Community team: Significant experience operating or chairing a formal Architecture Review Board (ARB), compliance activities (including exception and exemption handling) or equivalent technical governance body in a large, global organization. Extensive experience in setting up best practices for architecture & Design principles, Solution guidelines and business case formats, etc., to align diverse teams to a unified & common platform. Advanced analytical skills to analyze the current IT environment to detect critical deficiencies and recommend practical solutions for improvement. Identify organizational requirements for resources (financial, skill, and process resources), as well as structures & cultural change necessary to support the Enterprise Architecture function. Advanced analytical and reasoning skills to analyse functional requirements and provide data backed decisions on Buy Vs Build Vs Host. Experience in managing large-scale projects and organizational change initiatives to navigate implementation challenges and ensure effective governance processes. Demonstrated ability to identify and quantify organizational requirements for resources (financial, skill, and process resources), structures, and cultural change necessary to effectively support the Enterprise Architecture function. Effective communication and networking skills, capable of fostering an innovative culture, engage architecture community of practice and drive adoption of new processes. Strong people leadership skills with ability to mentor, and work the Divisional technical teams on architectural artefacts, a focus on continual learning. . click apply for full job details
Feb 15, 2026
Full time
About the Role Grade Level (for internal use): 15 The S&P Enterprise Architecture office is a newly established capability that provides technology, system and data alignment, control, and insight across all divisions and corporate functions of S&P Global. The office is orientated around five strategic principles: A Single View of Enterprise Architecture - Develop and maintain a consolidated view of systems, data, and technology (current and future state) assets to support investment and integration decisions. Evolve Common Governance & Standards - Evolve and embed enterprise-level governance and standards building on existing TDOC and ARB processes. Enable Enterprise-Scale Data, AI, & Agentic Capabilities - Coordinate architecture for AI and agentic solutions to ensure responsible adoption and shared value across business units. Develop Architecture Capability and Community - Build an empowered network of architects across divisions and functions with shared ways of working, tools, architecture principles and frameworks. Deliver Measurable Business Alignment & Value - Enable Technology Value realization and demonstrate clear outcomes such as cost savings through reduced duplication, enhanced Productivity through improved time-to-market, and Efficiency through optimized investment. The office is newly formed as part of the company's strategy to more tightly align technology, business functions and data assets to accelerate AI readiness of the entire technology estate. The office has oversight of all aspects of technology: from IT and business systems through to product platforms. As part of this new office initiative, multiple roles are being recruited across levels. Each role will be assigned to any of the 3 priority capabilities, with a possibility of role rotation enabling a well-rounded team: Strategy and Program: To set overall direction and interact with key initiatives across S&P, driving synergy and efficiency optimization, including strategy and transformation roadmap for future state EA artifacts Governance and Community: To run and embed governance and activate the architecture community through ARBs, TDAs, and other related processes. Establishing cohesive definitions and effective ways of working, including aligning the Divisions towards the standards of the future state EA artifacts. Assets and Tooling: To own architecture tool(s) and drive transparent documentation of multiple architectural assets and best practices, including the implementation and ownership of future state EA artifacts. The Impact: As an Enterprise Architect, you will report to the S&P Global Head of Enterprise Architecture and will be part of the newly formed S&P EA office. You will support 150 architects across the Divisions, driving alignment between technical solutions and business needs, fostering a culture of innovation, and overseeing the seamless integration of governance processes to support scalable and unified technology, data and product outcomes throughout S&P Global. Responsibilities and Impact: Establish and run formal governance mechanisms, including an Enterprise-wide Architecture Review Board (EARB), Divisional Architecture Boards (DABs), Software Governance Board (SGB) and other critical processes to embed standardized architectural governance across the Divisions. Drive operational execution of these bodies, ensuring compliance with architecture standards, and documentation of critical technical decisions. Activate and grow the architecture community of practice to promote shared standards and practices as well as build a network of architects with shared ways of working, tools, and frameworks. Own communication strategy to build the architecture community and foster an Innovation culture. Provide strategic guidance and ensure consistency of all architecture artifacts, adhering to future state standards for EA artifacts and ensure alignment across Divisions and architecture domains. Form important partnerships across the enterprise, both internal and external, to facilitate collaboration and stay informed of new capabilities and emerging technology trends. Support the development, maintenance, and governance of the newly established enterprise architecture function. Lead stakeholder engagement across business and technology leadership. Support the architecture across major domains: business, application, data, and infrastructure/technology (cloud, edge, streaming, SaaS/PaaS). Drive alignment with new acquisition/integration (M&A) initiatives to ensure smooth architectural integration of new businesses, participating in due diligence as necessary. Establish and run Centers of Excellence as the Enterprise Architecture function maturity evolves. Contribute to architectural effectiveness reporting to track key metrics such adherence to approved standards, measuring the reduction of technical debt logged via the ARB process, and evaluating the level of engagement and adoption of shared knowledge and training within the community. Champion FinOps practices, ensuring financial accountability and optimization of cloud and technology spend across architecture initiatives, and collaborate with finance and technology teams to establish cost transparency, forecasting, and reporting mechanisms. Serve as a hands-on architect, bringing expertise in Markdown for documentation, Spec Driven Development for robust design processes, GitHub for code management and collaboration, Mermaid for architecture diagramming, Cloud Security Posture Management (CSPM) for cloud security governance, Backstage for developer portal management, and policy as code for automated compliance and governance. Required Skills, Experience, and Knowledge As an Enterprise Architect: Expert knowledge of established architecture frameworks (e.g., TOGAF, Gartner or Zachman) and their application in driving enterprise-level standards and compliance. Demonstrated ability to influence and partner with senior Product, Technology, and Business leaders to align technology & architectural decisions with investment prioritization. Critically a focus on servant leadership, ensuring that EA is not perceived as an ivory tower practice. Deep expertise in one or more core architectural domains: Data Architecture, Cloud Platforms (AWS, Azure, or GCP), Microservices, or API-led architecture. Strategic partnership lens, with understanding of entire data & software lifecycle to enable comprehensive support of Divisional needs. Significant, hands-on experience with major Enterprise Architecture management tools (e.g., LeanIX, Ardoq, Alfabet, or equivalent). Experience in media/information services or related domain highly desirable (e.g., content delivery, subscription models, rights/licensing systems, realtime analytics, digital platforms). Proven, hands-on experience architecting solutions using Markdown for technical documentation, Spec Driven Development methodologies, GitHub for source control and collaboration, Mermaid for visualizing system architectures, CSPM for cloud security, Backstage for developer experience, and policy as code for automated governance and compliance.Demonstrated experience implementing FinOps practices, including cost optimization strategies, cloud spend analysis, and financial governance in technology environment 10+ years of experience in enterprise architecture or related fields, with a proven ability to establish governance frameworks and lead architectural initiatives that drive business value and compliance. Bachelor's degree in computer science, Information Systems, or related discipline; Master's or MBA is a plus. Relevant architecture certifications desirable. As the Governance and Community team: Significant experience operating or chairing a formal Architecture Review Board (ARB), compliance activities (including exception and exemption handling) or equivalent technical governance body in a large, global organization. Extensive experience in setting up best practices for architecture & Design principles, Solution guidelines and business case formats, etc., to align diverse teams to a unified & common platform. Advanced analytical skills to analyze the current IT environment to detect critical deficiencies and recommend practical solutions for improvement. Identify organizational requirements for resources (financial, skill, and process resources), as well as structures & cultural change necessary to support the Enterprise Architecture function. Advanced analytical and reasoning skills to analyse functional requirements and provide data backed decisions on Buy Vs Build Vs Host. Experience in managing large-scale projects and organizational change initiatives to navigate implementation challenges and ensure effective governance processes. Demonstrated ability to identify and quantify organizational requirements for resources (financial, skill, and process resources), structures, and cultural change necessary to effectively support the Enterprise Architecture function. Effective communication and networking skills, capable of fostering an innovative culture, engage architecture community of practice and drive adoption of new processes. Strong people leadership skills with ability to mentor, and work the Divisional technical teams on architectural artefacts, a focus on continual learning. . click apply for full job details
Head of Customer Engineering Department: Engineering Employment Type: Full Time Location: United Kingdom Reporting To: VP of Engineering Description Hi I'm Dom, VP of Engineering at Pinpoint. We're a high-growth HR tech company building software that helps in-house recruitment teams attract, hire, and onboard the right talent. We have a mature product, strong product-market fit, and a growing base of enterprise customers. As the business has grown, more and more critical technical customer work has landed outside any clear owner. That work spanning delivery, integrations, data, and customer-facing enablement like career sites currently sits across multiple teams and often ends up with the CTO or VP of Engineering. That's where you come in. We're establishing Technical Success as a dedicated function for the first time, and we're hiring a Head of Customer Engineering to own it end to end. From day one, you'll manage two teams (4 direct reports today), Technical Account Management and Careers Site Support, and bring them together under a single operating model. You'll own technical customer outcomes across delivery and enablement, overseeing Technical Account Management, which handles implementations, integrations, data work, and complex escalations, and Careers Site Support, which builds and maintains customer-facing career sites used by Sales and customers. You'll act as the primary escalation point for complex technical issues, unblock Sales and CS, protect Engineering from ad-hoc work, and turn what is currently fragmented into something predictable, scalable, and trusted. The fine print (but a bit more exciting): This is a remote role based in the UK, with occasional in-person meetups Our product is deep, flexible, and genuinely complex; you'll need to understand APIs, integrations, data flows, and system constraints under the hood While we're PE-backed, we operate with bootstrapped discipline - you'll be expected to scale impact through process, tooling, and prioritisation rather than just adding headcount You'll spend a meaningful amount of time in the weeds early on, earning credibility by doing the work alongside your team This role will not suit someone who prefers strategy, architecture, or advisory work over hands-on delivery and operational ownership Success in this role is measured by clear ownership of Technical Success, reduced CTO and VP Engineering involvement in day-to-day customer work, faster and more predictable onboarding, strong trust from Sales and CS, and clear visibility into quality, throughput, and team capacity. Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions About the Role Oversee the Technical Account Management (TAM) function day-to-day and build the function from the ground up Own the quality and consistency of enterprise configurations, integrations, and technical delivery Join complex customer calls when deep technical context or escalation is required, particularly around configuration, integrations, or platform behaviour Act as the technical counterpart to Sales, CS, Implementation, and Developer Support Drive the move toward self-service over time by identifying repeat work and reducing Engineering dependency Lead and manage the Careers Site Support team responsible for customer- and sales-facing career sites Ensure career sites are delivered on time, maintained consistently, and support Sales and CS effectively Own enablement workflows that support new deals, onboarding, and ongoing customer success Identify opportunities to improve efficiency and operational excellence across career site work, including proposing tooling, automation, or structural changes as the function matures Lead and manage a small, high-output team spanning Technical Account Management and Careers Site Support Unblock your team by setting priorities, and making decisions Hire, onboard, and develop future team members Define and track metrics that show quality, throughput, and efficiency Own capacity planning and throughput - understanding where the team is at capacity and defining how (and if) it scales Identify tooling gaps and build the case for investment where needed About You Meaningful experience in customer-facing technical roles such as Solutions Engineering, Technical Account Management, Implementation, or Customer Engineering Recent and substantial experience working in a startup or early scale-up environment, comfortable building structure from scratch without the support systems of a large or highly mature organisation Experience managing customer-facing technical teams (e.g. Technical Account Managers, Customer Engineers, Implementation or Technical Success teams), with direct accountability for delivery quality, prioritisation, and escalations Experience working with complex, configurable B2B SaaS products and enterprise customers Strong technical fluency around APIs, integrations, and data flows in a B2B SaaS environment - enough to diagnose issues, advise customers, and identify tooling gaps (without needing to write production code) Technical Account Management (2 people today): owns technical delivery for enterprise customers, including configuration, integrations, complex escalations, data migrations, and ad-hoc technical requests. TAMs exist to take some technical work off the plates of CSMs and Implementation Managers and act as the first line of deep technical support. Careers Site Support (2 people today): Front-end developers building and maintaining customer-facing career sites for Sales prospects and customers, supporting demos, onboarding, and ongoing changes. This work is critical to both winning new deals and supporting customers post-sale. This role reports to the VP of Engineering Sitting in Engineering gives Technical Success the leverage needed to protect engineers from ad-hoc customer work over time and create clearer escalation paths Very hands-on. You'll be close to the work - joining customer calls when escalation or deep technical context is needed, working alongside TAMs and Careers Site Support, and getting into the detail of how delivery and enablement actually happen today. This is not a strategy-only leadership role. Your initial focus will be on understanding the product and the reality on the ground. You'll build deep product mastery across implementations, integrations, data work, and career sites, while also getting hands-on with live customer issues, escalations, and onboarding. The goal is to develop a clear picture of what's working, what's broken, and where effort is being spent, and to start identifying gaps in playbooks, processes, and ownership. By this point, core playbooks should exist for the main Technical Success workstreams and common scenarios. You'll have defined a clear operating model across Technical Account Management and Careers Site Support, built a strong understanding of the customer base (including key enterprise accounts and risk areas), and set clearer priorities for the team with better visibility into capacity and trade-offs. Around the 90-day mark, the function should start to feel more predictable and less reactive. Team structure will be clearly defined, with hiring underway if additional capacity is needed. You'll have delivered early wins on at-risk or high-impact accounts, and CTO and VP Engineering involvement in day-to-day technical customer work should be noticeably reduced. Technical Success is operating as a clearly owned and trusted function. There's visibility into customer health and delivery quality that didn't exist before, onboarding is faster and more consistent, and Sales and CS know exactly when and how to involve Technical Success. You've earned credibility with customers, the team, and leadership by being close to the work and delivering results. No This role enables expansion through adoption, readiness, and delivery quality Success is measured on efficiency, predictability, and reduced friction - not revenue targets The team is 4 people today and operating at capacity Part of this role is defining the output model and planning how (and if) the team should scale over time You don't need to write production code You do need to understand APIs, integrations, data flows, and SaaS architecture well enough to diagnose issues, make decisions, and identify tooling gaps Integrations (for example, calendar integrations) Data migrations from other ATSs Ad-hoc data change requests that currently require Engineering support What We Offer We want Pinpoint to be the best place you've ever worked-somewhere you feel valued, supported, and excited to grow. Here's what you'll get: Comprehensive healthcare - Excellent medical, dental, & vision coverage for you and your family Unlimited holidays - Take the time you need to rest and recharge Mental health support - Unlimited, immediate access to professional counseling via Spill Retirement contributions - 401k or pension contributions depending on your location Remote-first - Work where you're most productive, with flexibility and trust as the default Equity with real upside - Share in the long-term value you help create Fully paid parental leave . click apply for full job details
Feb 15, 2026
Full time
Head of Customer Engineering Department: Engineering Employment Type: Full Time Location: United Kingdom Reporting To: VP of Engineering Description Hi I'm Dom, VP of Engineering at Pinpoint. We're a high-growth HR tech company building software that helps in-house recruitment teams attract, hire, and onboard the right talent. We have a mature product, strong product-market fit, and a growing base of enterprise customers. As the business has grown, more and more critical technical customer work has landed outside any clear owner. That work spanning delivery, integrations, data, and customer-facing enablement like career sites currently sits across multiple teams and often ends up with the CTO or VP of Engineering. That's where you come in. We're establishing Technical Success as a dedicated function for the first time, and we're hiring a Head of Customer Engineering to own it end to end. From day one, you'll manage two teams (4 direct reports today), Technical Account Management and Careers Site Support, and bring them together under a single operating model. You'll own technical customer outcomes across delivery and enablement, overseeing Technical Account Management, which handles implementations, integrations, data work, and complex escalations, and Careers Site Support, which builds and maintains customer-facing career sites used by Sales and customers. You'll act as the primary escalation point for complex technical issues, unblock Sales and CS, protect Engineering from ad-hoc work, and turn what is currently fragmented into something predictable, scalable, and trusted. The fine print (but a bit more exciting): This is a remote role based in the UK, with occasional in-person meetups Our product is deep, flexible, and genuinely complex; you'll need to understand APIs, integrations, data flows, and system constraints under the hood While we're PE-backed, we operate with bootstrapped discipline - you'll be expected to scale impact through process, tooling, and prioritisation rather than just adding headcount You'll spend a meaningful amount of time in the weeds early on, earning credibility by doing the work alongside your team This role will not suit someone who prefers strategy, architecture, or advisory work over hands-on delivery and operational ownership Success in this role is measured by clear ownership of Technical Success, reduced CTO and VP Engineering involvement in day-to-day customer work, faster and more predictable onboarding, strong trust from Sales and CS, and clear visibility into quality, throughput, and team capacity. Our values actually matter here. We hire people who reflect them in how they work, collaborate, and make decisions About the Role Oversee the Technical Account Management (TAM) function day-to-day and build the function from the ground up Own the quality and consistency of enterprise configurations, integrations, and technical delivery Join complex customer calls when deep technical context or escalation is required, particularly around configuration, integrations, or platform behaviour Act as the technical counterpart to Sales, CS, Implementation, and Developer Support Drive the move toward self-service over time by identifying repeat work and reducing Engineering dependency Lead and manage the Careers Site Support team responsible for customer- and sales-facing career sites Ensure career sites are delivered on time, maintained consistently, and support Sales and CS effectively Own enablement workflows that support new deals, onboarding, and ongoing customer success Identify opportunities to improve efficiency and operational excellence across career site work, including proposing tooling, automation, or structural changes as the function matures Lead and manage a small, high-output team spanning Technical Account Management and Careers Site Support Unblock your team by setting priorities, and making decisions Hire, onboard, and develop future team members Define and track metrics that show quality, throughput, and efficiency Own capacity planning and throughput - understanding where the team is at capacity and defining how (and if) it scales Identify tooling gaps and build the case for investment where needed About You Meaningful experience in customer-facing technical roles such as Solutions Engineering, Technical Account Management, Implementation, or Customer Engineering Recent and substantial experience working in a startup or early scale-up environment, comfortable building structure from scratch without the support systems of a large or highly mature organisation Experience managing customer-facing technical teams (e.g. Technical Account Managers, Customer Engineers, Implementation or Technical Success teams), with direct accountability for delivery quality, prioritisation, and escalations Experience working with complex, configurable B2B SaaS products and enterprise customers Strong technical fluency around APIs, integrations, and data flows in a B2B SaaS environment - enough to diagnose issues, advise customers, and identify tooling gaps (without needing to write production code) Technical Account Management (2 people today): owns technical delivery for enterprise customers, including configuration, integrations, complex escalations, data migrations, and ad-hoc technical requests. TAMs exist to take some technical work off the plates of CSMs and Implementation Managers and act as the first line of deep technical support. Careers Site Support (2 people today): Front-end developers building and maintaining customer-facing career sites for Sales prospects and customers, supporting demos, onboarding, and ongoing changes. This work is critical to both winning new deals and supporting customers post-sale. This role reports to the VP of Engineering Sitting in Engineering gives Technical Success the leverage needed to protect engineers from ad-hoc customer work over time and create clearer escalation paths Very hands-on. You'll be close to the work - joining customer calls when escalation or deep technical context is needed, working alongside TAMs and Careers Site Support, and getting into the detail of how delivery and enablement actually happen today. This is not a strategy-only leadership role. Your initial focus will be on understanding the product and the reality on the ground. You'll build deep product mastery across implementations, integrations, data work, and career sites, while also getting hands-on with live customer issues, escalations, and onboarding. The goal is to develop a clear picture of what's working, what's broken, and where effort is being spent, and to start identifying gaps in playbooks, processes, and ownership. By this point, core playbooks should exist for the main Technical Success workstreams and common scenarios. You'll have defined a clear operating model across Technical Account Management and Careers Site Support, built a strong understanding of the customer base (including key enterprise accounts and risk areas), and set clearer priorities for the team with better visibility into capacity and trade-offs. Around the 90-day mark, the function should start to feel more predictable and less reactive. Team structure will be clearly defined, with hiring underway if additional capacity is needed. You'll have delivered early wins on at-risk or high-impact accounts, and CTO and VP Engineering involvement in day-to-day technical customer work should be noticeably reduced. Technical Success is operating as a clearly owned and trusted function. There's visibility into customer health and delivery quality that didn't exist before, onboarding is faster and more consistent, and Sales and CS know exactly when and how to involve Technical Success. You've earned credibility with customers, the team, and leadership by being close to the work and delivering results. No This role enables expansion through adoption, readiness, and delivery quality Success is measured on efficiency, predictability, and reduced friction - not revenue targets The team is 4 people today and operating at capacity Part of this role is defining the output model and planning how (and if) the team should scale over time You don't need to write production code You do need to understand APIs, integrations, data flows, and SaaS architecture well enough to diagnose issues, make decisions, and identify tooling gaps Integrations (for example, calendar integrations) Data migrations from other ATSs Ad-hoc data change requests that currently require Engineering support What We Offer We want Pinpoint to be the best place you've ever worked-somewhere you feel valued, supported, and excited to grow. Here's what you'll get: Comprehensive healthcare - Excellent medical, dental, & vision coverage for you and your family Unlimited holidays - Take the time you need to rest and recharge Mental health support - Unlimited, immediate access to professional counseling via Spill Retirement contributions - 401k or pension contributions depending on your location Remote-first - Work where you're most productive, with flexibility and trust as the default Equity with real upside - Share in the long-term value you help create Fully paid parental leave . click apply for full job details
Location: Hybrid with flexible base location London: £67,822 to £93,254 per annum National: £61,699 to £84,836 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Hero Awards 2025 Are you a strong leader with excellent people management skills? Are you able to motivate and develop a team? We're looking for someone with experience in leading a SOC team and managing security incidents, to provide leadership and expertise to guide security operations in monitoring and responding to security events. Researching and implementing proactive measures to protect against cyber-attacks and managing security incidents if they occur, you'll develop and implement a comprehensive cyber resilience strategy aligned with regulation and industry best practices. We'll look to you to define objectives, priorities, and metrics to measure Clarion's resilience to cyber threats and incidents and expect you to maintain awareness of emerging cyber threats, vulnerabilities, and trends through threat intelligence sources. You'll be familiar in using and deploying SIEM technologies, experienced with Azure Security Solutions, Defender for endpoint, Defender for Identity and Office 365, and be experienced with the development of Microsoft Sentinel Kusto queries to support analytics and hunting capabilities. You'll also have a significant understanding of enterprise Windows security controls, implementations, and architectures. With excellent communication and interpersonal skills you'll effectively collaborate with cross-functional teams and stakeholders, establish procedures and protocols for incident handling, escalation, and coordination within Digital, Data & Technology and the wider business stakeholders. If you have strong problem-solving skills and can understand, analyse, and propose solutions for emerging cyber threats and vulnerabilities then we want to hear from you now! With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Wednesday 25th February 2026 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates will be expected to work from the London and / or Norwich office at least once every two weeks. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Feb 14, 2026
Full time
Location: Hybrid with flexible base location London: £67,822 to £93,254 per annum National: £61,699 to £84,836 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent This is a great opportunity to join our team - Employer of the Year Housing Hero Awards 2025 Are you a strong leader with excellent people management skills? Are you able to motivate and develop a team? We're looking for someone with experience in leading a SOC team and managing security incidents, to provide leadership and expertise to guide security operations in monitoring and responding to security events. Researching and implementing proactive measures to protect against cyber-attacks and managing security incidents if they occur, you'll develop and implement a comprehensive cyber resilience strategy aligned with regulation and industry best practices. We'll look to you to define objectives, priorities, and metrics to measure Clarion's resilience to cyber threats and incidents and expect you to maintain awareness of emerging cyber threats, vulnerabilities, and trends through threat intelligence sources. You'll be familiar in using and deploying SIEM technologies, experienced with Azure Security Solutions, Defender for endpoint, Defender for Identity and Office 365, and be experienced with the development of Microsoft Sentinel Kusto queries to support analytics and hunting capabilities. You'll also have a significant understanding of enterprise Windows security controls, implementations, and architectures. With excellent communication and interpersonal skills you'll effectively collaborate with cross-functional teams and stakeholders, establish procedures and protocols for incident handling, escalation, and coordination within Digital, Data & Technology and the wider business stakeholders. If you have strong problem-solving skills and can understand, analyse, and propose solutions for emerging cyber threats and vulnerabilities then we want to hear from you now! With hybrid working, base locations across England and flexible working arrangements this could be the opportunity you've been looking for! Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Not sure who we are and what we do? Click 'apply' to visit our website where you can dive in and find out more about us and the benefits we offer. Closing Date: Wednesday 25th February 2026 at midnight. This is a hybrid role with a base location offered at one of our offices across England. Candidates will be expected to work from the London and / or Norwich office at least once every two weeks. Occasional travel may be required. At Clarion Housing Group, we support the responsible use of AI. Please visit our website to view your guide to using AI during your recruitment process. You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Lead Business Intelligence Analyst Birmingham, B35 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Lead Business Intelligence Analyst and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders - FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes - we build careers. When you join us as a Lead Business Intelligence Analyst, you'll benefit from: 5 housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Bonus Employee Benefits Platform - giving you access to high street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role? Persimmon Plc is recruiting for a Lead Business Intelligence Analyst to strengthen our Data Team as we continue to expand our data journey. Reporting to the Data Team Manager, the Lead BI Analyst will take ownership of the reporting and data insight function, managing a small team of BI Analysts (currently three, with potential for growth). You will combine hands on BI development with leadership responsibilities, ensuring the delivery of accurate, well designed, and insightful reporting across the organisation. This role can be based in Birmingham, York, or Manchester, with a flexible hybrid working option to work remotely up to three days a week. What you'll do as a Lead Business Intelligence Analyst Line manage and develop a team of BI Analysts, including resource allocation, performance management, and PDPs. Oversee and review all reporting outputs, ensuring a high standard of accuracy, design, and consistency across the team. Maintain ownership of the reporting lifecycle - from data extraction and modelling to final delivery and presentation. Lead on BI best practices, driving continuous improvement in reporting standards, data quality, and visual design. Collaborate and coordinate with cross functional teams, stakeholders, and vendors to ensure the effective functioning of the enterprise data infrastructure. Translate business requirements into technical specifications, including data streams, integrations, transformations, data models, dashboards, and reports. Support the development and maintenance of the enterprise data architecture framework, standards, and principles. Document key processes, maintain the data dictionary, and ensure governance and consistency. Provide support and mentorship to analysts, fostering a culture of excellence, curiosity, and innovation. Occasional travel to other offices or project sites (typically less than 10%). What experience do I need? Proven experience at Lead or Senior BI Analyst level. Experience line managing or mentoring BI teams (ideally 3+ analysts). Strong attention to detail and a passion for delivering high quality, well formatted, and visually engaging reports. Advanced proficiency with Power BI, including data modelling and DAX. Solid understanding of relational databases and data warehouse concepts (dimensions, facts, star schemas) and associated technologies (e.g., Databricks). Experience with Python (including Pandas / PySpark). Familiarity with software development and source control, in particular Git and CI/CD practices. Excellent communication and stakeholder management skills - able to engage both technical and non technical audiences. Strong organisational and time management skills. Experience within the housing or construction industry is a significant advantage. Knowledge of ERP (COINS, Microsoft Dynamics, SAP, Oracle) and CRM system.
Feb 14, 2026
Full time
Lead Business Intelligence Analyst Birmingham, B35 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as Lead Business Intelligence Analyst and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders - FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes - we build careers. When you join us as a Lead Business Intelligence Analyst, you'll benefit from: 5 housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Bonus Employee Benefits Platform - giving you access to high street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role? Persimmon Plc is recruiting for a Lead Business Intelligence Analyst to strengthen our Data Team as we continue to expand our data journey. Reporting to the Data Team Manager, the Lead BI Analyst will take ownership of the reporting and data insight function, managing a small team of BI Analysts (currently three, with potential for growth). You will combine hands on BI development with leadership responsibilities, ensuring the delivery of accurate, well designed, and insightful reporting across the organisation. This role can be based in Birmingham, York, or Manchester, with a flexible hybrid working option to work remotely up to three days a week. What you'll do as a Lead Business Intelligence Analyst Line manage and develop a team of BI Analysts, including resource allocation, performance management, and PDPs. Oversee and review all reporting outputs, ensuring a high standard of accuracy, design, and consistency across the team. Maintain ownership of the reporting lifecycle - from data extraction and modelling to final delivery and presentation. Lead on BI best practices, driving continuous improvement in reporting standards, data quality, and visual design. Collaborate and coordinate with cross functional teams, stakeholders, and vendors to ensure the effective functioning of the enterprise data infrastructure. Translate business requirements into technical specifications, including data streams, integrations, transformations, data models, dashboards, and reports. Support the development and maintenance of the enterprise data architecture framework, standards, and principles. Document key processes, maintain the data dictionary, and ensure governance and consistency. Provide support and mentorship to analysts, fostering a culture of excellence, curiosity, and innovation. Occasional travel to other offices or project sites (typically less than 10%). What experience do I need? Proven experience at Lead or Senior BI Analyst level. Experience line managing or mentoring BI teams (ideally 3+ analysts). Strong attention to detail and a passion for delivering high quality, well formatted, and visually engaging reports. Advanced proficiency with Power BI, including data modelling and DAX. Solid understanding of relational databases and data warehouse concepts (dimensions, facts, star schemas) and associated technologies (e.g., Databricks). Experience with Python (including Pandas / PySpark). Familiarity with software development and source control, in particular Git and CI/CD practices. Excellent communication and stakeholder management skills - able to engage both technical and non technical audiences. Strong organisational and time management skills. Experience within the housing or construction industry is a significant advantage. Knowledge of ERP (COINS, Microsoft Dynamics, SAP, Oracle) and CRM system.
Job Title: Lead Business Intelligence Analyst Location: York, YO19 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Lead Business Intelligence Analyst and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders - FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes - we build careers. When you join us as a Lead Business Intelligence Analyst, you'll benefit from: 5 housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Bonus Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role? Persimmon Plc is recruiting for a Lead Business Intelligence Analyst to strengthen our Data Team as we continue to expand our data journey. Reporting to the Data Team Manager, the Lead BI Analyst will take ownership of the reporting and data insight function, managing a small team of BI Analysts (currently three, with potential for growth). You will combine hands on BI development with leadership responsibilities, ensuring the delivery of accurate, well designed, and insightful reporting across the organisation. This role can be based in Birmingham, York, or Manchester, with a flexible hybrid working option to work remotely up to three days a week. What you'll do as Lead Business Intelligence Analyst Line manage and develop a team of BI Analysts, including resource allocation, performance management, and PDPs. Oversee and review all reporting outputs, ensuring a high standard of accuracy, design, and consistency across the team. Maintain ownership of the reporting lifecycle - from data extraction and modelling to final delivery and presentation. Lead on BI best practices, driving continuous improvement in reporting standards, data quality, and visual design. Collaborate and coordinate with cross functional teams, stakeholders, and vendors to ensure the effective functioning of the enterprise data infrastructure. Translate business requirements into technical specifications, including data streams, integrations, transformations, data models, dashboards, and reports. Support the development and maintenance of the enterprise data architecture framework, standards, and principles. Document key processes, maintain the data dictionary, and ensure governance and consistency. Provide support and mentorship to analysts, fostering a culture of excellence, curiosity, and innovation. Occasional travel to other offices or project sites (typically less than 10%). What experience do I need? Proven experience at Lead or Senior BI Analyst level. Experience line managing or mentoring BI teams (ideally 3+ analysts). Strong attention to detail and a passion for delivering high quality, well formatted, and visually engaging reports. Advanced proficiency with Power BI, including data modelling and DAX. Solid understanding of relational databases and data warehouse concepts (dimensions, facts, star schemas) and associated technologies (e.g., Databricks). Experience with Python (including Pandas / PySpark). Familiarity with software development and source control, in particular Git and CI/CD practices. Excellent communication and stakeholder management skills - able to engage both technical and non technical audiences. Strong organisational and time management skills. Experience within the housing or construction industry is a significant advantage. Knowledge of ERP (COINS, Microsoft Dynamics, SAP, Oracle) and CRM systems.
Feb 14, 2026
Full time
Job Title: Lead Business Intelligence Analyst Location: York, YO19 Looking for a career where your ambition meets real opportunity? Join Persimmon Homes as a Lead Business Intelligence Analyst and step into a role where your success is celebrated, your growth supported, and your work truly matters. Why Persimmon Homes? We're one of the UK's largest and most established housebuilders - FTSE 100 listed, with 29 regional offices and thousands of quality homes built every year. At Persimmon, we don't just build homes - we build careers. When you join us as a Lead Business Intelligence Analyst, you'll benefit from: 5 housebuilder - Be part of a company that consistently delivers quality homes and outstanding customer satisfaction Life Cover & Contributory Pension Bonus Employee Benefits Platform - giving you access to high-street discounts, wellbeing support, and more Committed to diversity, inclusion, and empowering your development What is the role? Persimmon Plc is recruiting for a Lead Business Intelligence Analyst to strengthen our Data Team as we continue to expand our data journey. Reporting to the Data Team Manager, the Lead BI Analyst will take ownership of the reporting and data insight function, managing a small team of BI Analysts (currently three, with potential for growth). You will combine hands on BI development with leadership responsibilities, ensuring the delivery of accurate, well designed, and insightful reporting across the organisation. This role can be based in Birmingham, York, or Manchester, with a flexible hybrid working option to work remotely up to three days a week. What you'll do as Lead Business Intelligence Analyst Line manage and develop a team of BI Analysts, including resource allocation, performance management, and PDPs. Oversee and review all reporting outputs, ensuring a high standard of accuracy, design, and consistency across the team. Maintain ownership of the reporting lifecycle - from data extraction and modelling to final delivery and presentation. Lead on BI best practices, driving continuous improvement in reporting standards, data quality, and visual design. Collaborate and coordinate with cross functional teams, stakeholders, and vendors to ensure the effective functioning of the enterprise data infrastructure. Translate business requirements into technical specifications, including data streams, integrations, transformations, data models, dashboards, and reports. Support the development and maintenance of the enterprise data architecture framework, standards, and principles. Document key processes, maintain the data dictionary, and ensure governance and consistency. Provide support and mentorship to analysts, fostering a culture of excellence, curiosity, and innovation. Occasional travel to other offices or project sites (typically less than 10%). What experience do I need? Proven experience at Lead or Senior BI Analyst level. Experience line managing or mentoring BI teams (ideally 3+ analysts). Strong attention to detail and a passion for delivering high quality, well formatted, and visually engaging reports. Advanced proficiency with Power BI, including data modelling and DAX. Solid understanding of relational databases and data warehouse concepts (dimensions, facts, star schemas) and associated technologies (e.g., Databricks). Experience with Python (including Pandas / PySpark). Familiarity with software development and source control, in particular Git and CI/CD practices. Excellent communication and stakeholder management skills - able to engage both technical and non technical audiences. Strong organisational and time management skills. Experience within the housing or construction industry is a significant advantage. Knowledge of ERP (COINS, Microsoft Dynamics, SAP, Oracle) and CRM systems.
We are seeking an experienced Network Operations Manager to lead the stability, performance, and strategic evolution of our clients network infrastructure. This is a key leadership role responsible for both Business as Usual (BAU) operations and network transformation initiatives, ensuring secure, resilient and scalable connectivity across the organisation. The successful candidate will play a pivotal role in modernising legacy network environments, strengthening security posture, and supporting wider IT transformation programmes. Key Responsibilities Operational Management Own day-to-day network operations, uptime, and performance across all sites. Ensure high availability, incident response, and root cause analysis processes are robust and continuously improved. Manage monitoring, alerting and reporting of network performance and capacity. Oversee change management processes related to network infrastructure. Security & Architecture Lead the transition from perimeter-based security models toward layered / Zero Trust network architectures. Oversee SSL decryption strategies, firewall rulesets, segmentation and access controls. Collaborate with Security and Infrastructure teams to strengthen overall cyber resilience. Maintain compliance with internal security standards and industry best practices. Transformation & Modernisation Drive modernisation of legacy Cisco Firepower and associated network equipment. Contribute to broader IT transformation programmes and system upgrades. Evaluate new networking technologies, vendors, and solutions aligned with long-term strategy. Develop roadmaps for network scalability and resilience. Leadership & Stakeholder Engagement Work closely with senior IT leadership and cross-functional teams to align network capabilities with business objectives. Manage third-party suppliers, MSPs and contractors where required. Provide technical leadership and mentorship to network engineers or support teams. Produce executive-level reports on performance, risks and improvement plans. Skills & Experience Required Technical Strong hands-on background in enterprise networking. Deep experience with Cisco technologies, particularly Firepower and firewall management. Proven experience implementing Zero Trust / layered network security models. Knowledge of SSL Decryption, IDS/IPS, VPNs, segmentation and secure access controls. Experience with network monitoring and management tools. Understanding of cloud networking principles (Azure / AWS / Hybrid environments desirable). Professional Demonstrated experience managing network operations in mid-to-large scale environments. Ability to balance BAU stability with transformation initiatives. Strong incident management and problem-solving capability. Excellent communication and stakeholder management skills. Experience managing suppliers or technical partners. Desirable Certifications such as CCNP, CCIE, CISSP or equivalent. Exposure to SD-WAN, SASE or modern network security frameworks. Experience within regulated or security-sensitive industries. Working Arrangements Predominantly remote, with occasional on-site presence required in Brierley Hill for key meetings, planning sessions or infrastructure reviews. What Success Looks Like Improved network stability and reduced incident frequency. Clear roadmap and delivery of network modernisation initiatives. Strengthened security posture and adoption of layered/Zero Trust principles. Effective collaboration with wider IT and business stakeholders. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Feb 14, 2026
Full time
We are seeking an experienced Network Operations Manager to lead the stability, performance, and strategic evolution of our clients network infrastructure. This is a key leadership role responsible for both Business as Usual (BAU) operations and network transformation initiatives, ensuring secure, resilient and scalable connectivity across the organisation. The successful candidate will play a pivotal role in modernising legacy network environments, strengthening security posture, and supporting wider IT transformation programmes. Key Responsibilities Operational Management Own day-to-day network operations, uptime, and performance across all sites. Ensure high availability, incident response, and root cause analysis processes are robust and continuously improved. Manage monitoring, alerting and reporting of network performance and capacity. Oversee change management processes related to network infrastructure. Security & Architecture Lead the transition from perimeter-based security models toward layered / Zero Trust network architectures. Oversee SSL decryption strategies, firewall rulesets, segmentation and access controls. Collaborate with Security and Infrastructure teams to strengthen overall cyber resilience. Maintain compliance with internal security standards and industry best practices. Transformation & Modernisation Drive modernisation of legacy Cisco Firepower and associated network equipment. Contribute to broader IT transformation programmes and system upgrades. Evaluate new networking technologies, vendors, and solutions aligned with long-term strategy. Develop roadmaps for network scalability and resilience. Leadership & Stakeholder Engagement Work closely with senior IT leadership and cross-functional teams to align network capabilities with business objectives. Manage third-party suppliers, MSPs and contractors where required. Provide technical leadership and mentorship to network engineers or support teams. Produce executive-level reports on performance, risks and improvement plans. Skills & Experience Required Technical Strong hands-on background in enterprise networking. Deep experience with Cisco technologies, particularly Firepower and firewall management. Proven experience implementing Zero Trust / layered network security models. Knowledge of SSL Decryption, IDS/IPS, VPNs, segmentation and secure access controls. Experience with network monitoring and management tools. Understanding of cloud networking principles (Azure / AWS / Hybrid environments desirable). Professional Demonstrated experience managing network operations in mid-to-large scale environments. Ability to balance BAU stability with transformation initiatives. Strong incident management and problem-solving capability. Excellent communication and stakeholder management skills. Experience managing suppliers or technical partners. Desirable Certifications such as CCNP, CCIE, CISSP or equivalent. Exposure to SD-WAN, SASE or modern network security frameworks. Experience within regulated or security-sensitive industries. Working Arrangements Predominantly remote, with occasional on-site presence required in Brierley Hill for key meetings, planning sessions or infrastructure reviews. What Success Looks Like Improved network stability and reduced incident frequency. Clear roadmap and delivery of network modernisation initiatives. Strengthened security posture and adoption of layered/Zero Trust principles. Effective collaboration with wider IT and business stakeholders. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer. By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.
Electrical Associate Director - Data Centre's We are seeking an accomplished Electrical Associate Director with deep expertise in data centre design to provide strategic, technical and operational leadership across mission-critical engineering projects. This position requires an individual with proven experience delivering electrical systems for hyperscale, colocation and enterprise data centres, alongside strong leadership and commercial skills. As an Electrical Associate Director , you will guide multidisciplinary teams, manage high-value programmes, and ensure all electrical design outputs meet the highest standards of resilience, availability and efficiency demanded by today s data centre industry. Key Responsibilities As an Electrical Associate Director , your responsibilities will include: Technical & Project Delivery Leading the electrical design lifecycle across Tier II IV data centres, including HV/LV distribution, UPS systems, standby generation, switchgear, earthing, lighting and protection systems. Developing resilient electrical infrastructure solutions aligned with N+1, N+N and 2N redundancy requirements. Ensuring all designs meet Uptime Institute standards, local regulations, client specifications and international best practice. Overseeing short-circuit studies, load flow analysis, discrimination studies and power quality assessments. Reviewing and validating electrical schematics, single-line diagrams, equipment schedules and system integration. Providing expert guidance on energy efficiency strategies, renewable integration and sustainability targets. Leadership & Management Managing and mentoring electrical engineering teams to deliver consistently high standards of performance. Promoting best practice and technical excellence across the electrical discipline. Coordinating with mechanical, architectural, structural and commissioning specialists to deliver holistic design solutions. Supporting the development of training programmes, competency frameworks and staff progression plans. Commercial & Strategic Responsibilities Contributing to sector strategy, business planning and annual growth targets within the data-centre market. Supporting bid submissions, fee proposals and technical narratives for new opportunities. Managing project budgets, profitability and commercial performance. Building long-term relationships with hyperscale clients, developers, contractors and major data-centre operators. Operational Excellence Ensuring robust QA/QC processes tailored specifically to mission-critical electrical infrastructure. Leading design reviews, risk workshops, reliability studies and commissioning readiness activities. Overseeing efficient resource planning and ensuring all deliverables meet deadlines and project milestones. Maintaining a strong understanding of emerging technologies and trends within the data-centre electrical design space. Skills, Qualifications & Experience The ideal Electrical Associate Director will bring: Chartered Engineer status (CEng) or equivalent. Extensive experience delivering electrical design for data centres or other mission-critical facilities. Deep technical expertise in HV/LV systems, UPS technology, generator systems, busbar distribution, protection coordination and power system modelling. Strong understanding of international design standards, including IEC, BS, EN and Uptime Institute guidelines. Demonstrated ability to lead multidisciplinary engineering teams and manage large-scale technical programmes. Strong commercial awareness and confidence working with contracts, bids and financial performance metrics. Excellent communication and stakeholder engagement skills. Workplace Values The Electrical Associate Director is expected to champion: Integrity: Fair, respectful and transparent decision-making. Accountability: Ownership of outcomes and responsibilities. Simplicity: Clear, efficient and practical approaches. Supportiveness: Inclusive, collaborative and people-focused leadership. Quality: Precision and excellence in all technical outputs.
Feb 13, 2026
Full time
Electrical Associate Director - Data Centre's We are seeking an accomplished Electrical Associate Director with deep expertise in data centre design to provide strategic, technical and operational leadership across mission-critical engineering projects. This position requires an individual with proven experience delivering electrical systems for hyperscale, colocation and enterprise data centres, alongside strong leadership and commercial skills. As an Electrical Associate Director , you will guide multidisciplinary teams, manage high-value programmes, and ensure all electrical design outputs meet the highest standards of resilience, availability and efficiency demanded by today s data centre industry. Key Responsibilities As an Electrical Associate Director , your responsibilities will include: Technical & Project Delivery Leading the electrical design lifecycle across Tier II IV data centres, including HV/LV distribution, UPS systems, standby generation, switchgear, earthing, lighting and protection systems. Developing resilient electrical infrastructure solutions aligned with N+1, N+N and 2N redundancy requirements. Ensuring all designs meet Uptime Institute standards, local regulations, client specifications and international best practice. Overseeing short-circuit studies, load flow analysis, discrimination studies and power quality assessments. Reviewing and validating electrical schematics, single-line diagrams, equipment schedules and system integration. Providing expert guidance on energy efficiency strategies, renewable integration and sustainability targets. Leadership & Management Managing and mentoring electrical engineering teams to deliver consistently high standards of performance. Promoting best practice and technical excellence across the electrical discipline. Coordinating with mechanical, architectural, structural and commissioning specialists to deliver holistic design solutions. Supporting the development of training programmes, competency frameworks and staff progression plans. Commercial & Strategic Responsibilities Contributing to sector strategy, business planning and annual growth targets within the data-centre market. Supporting bid submissions, fee proposals and technical narratives for new opportunities. Managing project budgets, profitability and commercial performance. Building long-term relationships with hyperscale clients, developers, contractors and major data-centre operators. Operational Excellence Ensuring robust QA/QC processes tailored specifically to mission-critical electrical infrastructure. Leading design reviews, risk workshops, reliability studies and commissioning readiness activities. Overseeing efficient resource planning and ensuring all deliverables meet deadlines and project milestones. Maintaining a strong understanding of emerging technologies and trends within the data-centre electrical design space. Skills, Qualifications & Experience The ideal Electrical Associate Director will bring: Chartered Engineer status (CEng) or equivalent. Extensive experience delivering electrical design for data centres or other mission-critical facilities. Deep technical expertise in HV/LV systems, UPS technology, generator systems, busbar distribution, protection coordination and power system modelling. Strong understanding of international design standards, including IEC, BS, EN and Uptime Institute guidelines. Demonstrated ability to lead multidisciplinary engineering teams and manage large-scale technical programmes. Strong commercial awareness and confidence working with contracts, bids and financial performance metrics. Excellent communication and stakeholder engagement skills. Workplace Values The Electrical Associate Director is expected to champion: Integrity: Fair, respectful and transparent decision-making. Accountability: Ownership of outcomes and responsibilities. Simplicity: Clear, efficient and practical approaches. Supportiveness: Inclusive, collaborative and people-focused leadership. Quality: Precision and excellence in all technical outputs.
At Charles River, we are passionate about improving the quality of people's lives. When you join our global family, you will help create healthier lives for millions of patients and their families. Job Summary Are you passionate about data architecture and analytics solutions? Do you thrive in leading high-performing teams while staying hands-on with cutting-edge technologies? If so, join Charles River's global Data & Analytics organisation as our next Director of Analytics Engineering. We are seeking a strategic yet technical leader to manage a team of Data Analysts and Analytics Engineers, driving enterprise analytics initiatives that deliver actionable insights across global business functions. This role combines leadership, solution design, and stakeholder engagement to enable scalable reporting and data-driven decision-making. What You'll Be Doing: Lead & Mentor: Manage and develop a team of 4 - 7 Data Analysts and Analytics Engineers, fostering a culture of collaboration, innovation, and continuous improvement. Strategic Planning: Partner with business and IT leadership to define the analytics strategy and roadmap, aligning with enterprise data initiatives. Hands-On Delivery: Contribute to solution design and development, including data modeling, Power BI/Fabric reporting, and integration with enterprise data platforms. End-to-End Execution: Drive projects from requirements gathering and process design through to production deployment in a cloud environment. Business Partnership: Translate complex business challenges into analytical solutions, present insights and recommendations to senior stakeholders, and champion data-driven decision-making. Technical Product Ownership: Act as product owner within Agile teams, ensuring delivery of high-quality, scalable analytics solutions. Standards & Best Practices: Define UX and data visualisation standards, optimise processes, and promote adoption of modern tools and technologies. Global Collaboration: Manage initiatives across multiple time zones, primarily U.S.-based teams, in a matrix environment. This is offered as a fully remote role. Qualifications: Education: B.Sc. / M.Sc. in Computer Science, Mathematics, or related field; Master's preferred. Leadership Experience: Proven track record of building and leading high-performing technical teams in a data or analytics organisation. Technical Expertise: Advanced Power BI and Microsoft Fabric experience, including SSAS design and expert DAX skills. Strong knowledge of Azure cloud services and data integration architectures. Hands-on experience with data visualisation, report development, and enterprise data modelling. Business Acumen: Ability to analyse complex business challenges and translate them into actionable solutions. Methodologies: Skilled in Agile practices and managing multiple concurrent initiatives under tight deadlines. Preferred Skills: Experience with Python and data science concepts. Deep understanding of data warehousing and BI analytics. Familiarity with SAP or similar ERP systems. What We Offer: Charles River offers a competitive benefits package, including a generous company pension scheme, private healthcare, dental coverage, performance bonuses, and access to employee discount programs - plus much more! About Corporate Functions The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement. About Charles River Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market. With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years. At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction. Job Segment: Analytics, Biology, Biotech, Data Modeler, Data Architect, Management, Science, Data
Feb 13, 2026
Full time
At Charles River, we are passionate about improving the quality of people's lives. When you join our global family, you will help create healthier lives for millions of patients and their families. Job Summary Are you passionate about data architecture and analytics solutions? Do you thrive in leading high-performing teams while staying hands-on with cutting-edge technologies? If so, join Charles River's global Data & Analytics organisation as our next Director of Analytics Engineering. We are seeking a strategic yet technical leader to manage a team of Data Analysts and Analytics Engineers, driving enterprise analytics initiatives that deliver actionable insights across global business functions. This role combines leadership, solution design, and stakeholder engagement to enable scalable reporting and data-driven decision-making. What You'll Be Doing: Lead & Mentor: Manage and develop a team of 4 - 7 Data Analysts and Analytics Engineers, fostering a culture of collaboration, innovation, and continuous improvement. Strategic Planning: Partner with business and IT leadership to define the analytics strategy and roadmap, aligning with enterprise data initiatives. Hands-On Delivery: Contribute to solution design and development, including data modeling, Power BI/Fabric reporting, and integration with enterprise data platforms. End-to-End Execution: Drive projects from requirements gathering and process design through to production deployment in a cloud environment. Business Partnership: Translate complex business challenges into analytical solutions, present insights and recommendations to senior stakeholders, and champion data-driven decision-making. Technical Product Ownership: Act as product owner within Agile teams, ensuring delivery of high-quality, scalable analytics solutions. Standards & Best Practices: Define UX and data visualisation standards, optimise processes, and promote adoption of modern tools and technologies. Global Collaboration: Manage initiatives across multiple time zones, primarily U.S.-based teams, in a matrix environment. This is offered as a fully remote role. Qualifications: Education: B.Sc. / M.Sc. in Computer Science, Mathematics, or related field; Master's preferred. Leadership Experience: Proven track record of building and leading high-performing technical teams in a data or analytics organisation. Technical Expertise: Advanced Power BI and Microsoft Fabric experience, including SSAS design and expert DAX skills. Strong knowledge of Azure cloud services and data integration architectures. Hands-on experience with data visualisation, report development, and enterprise data modelling. Business Acumen: Ability to analyse complex business challenges and translate them into actionable solutions. Methodologies: Skilled in Agile practices and managing multiple concurrent initiatives under tight deadlines. Preferred Skills: Experience with Python and data science concepts. Deep understanding of data warehousing and BI analytics. Familiarity with SAP or similar ERP systems. What We Offer: Charles River offers a competitive benefits package, including a generous company pension scheme, private healthcare, dental coverage, performance bonuses, and access to employee discount programs - plus much more! About Corporate Functions The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement. About Charles River Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients' clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market. With over 20,000 employees within 110 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client's unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. At Charles River, we are passionate about our role in improving the quality of people's lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly worked on 80% of the drugs approved by the U.S. Food and Drug Administration (FDA) in the past five years. At Charles River Laboratories, we recognize and recruit all talent. We are a company committed to the principle of diversity and inclusion and work daily in this direction. Job Segment: Analytics, Biology, Biotech, Data Modeler, Data Architect, Management, Science, Data
