What You'll Lead Months 1-6: Design Through Active Validation Conduct stakeholder alignment across Finance, Supply, HR, Technology functions spanning 6 countries Design operating model, service catalogue, and governance frameworks based on stakeholder input Launch POCs testing Version 1.0 methodologies with willing participants Refine approaches based on real project evidence, not theoretical discussions Build champion network through demonstrated results and peer advocacy Months 7-12: Scale and Transfer Roll out proven methodologies across organization with comprehensive training Transition accountability to Senior PMO Director who shadowed the design work Ensure knowledge transfer through coaching and progressive responsibility handover Establish sustainable operations with quarterly advisory support model Launch enablement with technology Your Key Challenges Complex Stakeholder Dynamics:Building consensus across multiple functional areas that historically operated in siloes to enable 500+ PMs with varying skills, entrenched practices, and competing priorities. You'll need diplomatic skills to create coalitions through demonstrated value, not executive mandate. Technology Strategy Decisions:Guiding enterprise PMO platform optimization while preparing for future platform migration. Our technical specialists handle implementation; you ensure business logic transfers across platforms seamlessly. AI and Automation Opportunity Identification:The client has comprehensive AI governance and existing enterprise AI investment. You'll identify where AI adds genuine value and work with our Data & AI team to implement. Enable Vendor Strategy:Supporting the client's goal to internalize some of contractor spend through strategy and execution. What We Need Transformation Track Record: 15+ years building PMO capabilities in global matrix organizations Proven success moving organizations from informal practices to professional service delivery Experience in pharmaceutical, FMCG, consumer goods, or other highly regulated industries preferred Track record of sustainable capability building, not consultant dependency Leadership and Navigation Skills: Exceptional at building relationships and managing political complexity Comfortable working with C-suite while maintaining hands-on delivery accountability Ability to convert resistance through results and diplomatic influence Experience leading pilots and "test and learn" approaches before scaling Business and Opportunity Judgment: Understanding of shared services/GBS models with service catalogues and pricing Ability to identify where AI/automation creates genuine value vs. hype Experience connecting PMO capabilities to quantified business outcomes Comfort working alongside technical specialists while focusing on business strategy What You Don't Need to Be Technical Implementation Expert:We have ServiceNow specialists, Data & AI engineers, and integration architects. You guide strategy and identify opportunities; they handle technical execution. AI/ML Specialist:You need business judgment about where AI adds value, insights and ensure governance compliance. Our technical team builds the actual capabilities.
Feb 08, 2026
Full time
What You'll Lead Months 1-6: Design Through Active Validation Conduct stakeholder alignment across Finance, Supply, HR, Technology functions spanning 6 countries Design operating model, service catalogue, and governance frameworks based on stakeholder input Launch POCs testing Version 1.0 methodologies with willing participants Refine approaches based on real project evidence, not theoretical discussions Build champion network through demonstrated results and peer advocacy Months 7-12: Scale and Transfer Roll out proven methodologies across organization with comprehensive training Transition accountability to Senior PMO Director who shadowed the design work Ensure knowledge transfer through coaching and progressive responsibility handover Establish sustainable operations with quarterly advisory support model Launch enablement with technology Your Key Challenges Complex Stakeholder Dynamics:Building consensus across multiple functional areas that historically operated in siloes to enable 500+ PMs with varying skills, entrenched practices, and competing priorities. You'll need diplomatic skills to create coalitions through demonstrated value, not executive mandate. Technology Strategy Decisions:Guiding enterprise PMO platform optimization while preparing for future platform migration. Our technical specialists handle implementation; you ensure business logic transfers across platforms seamlessly. AI and Automation Opportunity Identification:The client has comprehensive AI governance and existing enterprise AI investment. You'll identify where AI adds genuine value and work with our Data & AI team to implement. Enable Vendor Strategy:Supporting the client's goal to internalize some of contractor spend through strategy and execution. What We Need Transformation Track Record: 15+ years building PMO capabilities in global matrix organizations Proven success moving organizations from informal practices to professional service delivery Experience in pharmaceutical, FMCG, consumer goods, or other highly regulated industries preferred Track record of sustainable capability building, not consultant dependency Leadership and Navigation Skills: Exceptional at building relationships and managing political complexity Comfortable working with C-suite while maintaining hands-on delivery accountability Ability to convert resistance through results and diplomatic influence Experience leading pilots and "test and learn" approaches before scaling Business and Opportunity Judgment: Understanding of shared services/GBS models with service catalogues and pricing Ability to identify where AI/automation creates genuine value vs. hype Experience connecting PMO capabilities to quantified business outcomes Comfort working alongside technical specialists while focusing on business strategy What You Don't Need to Be Technical Implementation Expert:We have ServiceNow specialists, Data & AI engineers, and integration architects. You guide strategy and identify opportunities; they handle technical execution. AI/ML Specialist:You need business judgment about where AI adds value, insights and ensure governance compliance. Our technical team builds the actual capabilities.
About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do As one of our early legal hires, you will have the opportunity to join a small but high impact legal team at an early stage. We are looking for someone who has deep expertise in commercial contracts, but also someone who is also eager to broaden their scope across IP, regulatory, and product. You will thrive in dynamic environments, enjoy tackling challenges beyond your comfort zone, and be excited to contribute across the business. In return, we'll provide the support and opportunities you need to grow and excel as a lawyer. You'll be part of a legal team that is highly respected within both the company and the broader legal industry-committed to excellence, collaboration, and making a meaningful impact. Commercial Contracting: Structure, negotiate and advise on all commercial contracts, including SaaS subscription agreements, technology licenses, professional services agreements, channel partner agreement, vendor agreements and NDAs. Commercial privacy and security contracting experience (e.g., DPAs, BAAs, security agreements) is a plus. Operational Excellence: Help build out our commercial function to be best in class. We aim to be the fastest and strongest, where the legal team is the differentiator in the contract lifecycle. You will be developing templates, playbooks, and workflows to drive efficiency and scalability. Expertise: Deep knowledge of practice areas that underpin the commercial practice, including contract law, IP and privacy. You will also want to work in AI and understand the nuances of law as it relates to AI, including the evolving regulatory frameworks. You will be expected to advise broadly on all contractual issues and be comfortable doing so. Teamwork: A team player first and foremost. Sierra is a unique place to work, with a strong sense of togetherness, and the legal team is no exception. You will look out for your colleagues, be accustomed to sharing and helping the team succeed. Judgement: Understand risk in the context of a hyperscaling business, have sound judgement and be strategic in your decision making. You will not be afraid to make judgement calls, and you will be empowered to do so. Approach: A strong work ethic with an eye for detail. You will strive for perfection, and expect that of others. Collaborate: Collaborate cross functionally with Sales, Operations, and Agent Development teams to support revenue growth and strategic business initiatives. What you'll bring 2-6 years of legal experience, with a combination of both large law firm and in house experience at a tech company. A strong background in negotiating and managing complex commercial contracts, preferably in SaaS, AI, or enterprise software. Strong communication skills (verbal and written) and the ability to partner with both legal and non legal stakeholders. A proactive mindset and the ability to navigate ambiguity in a fast paced, dynamic startup environment. Even better Experience of privacy/regulatory frameworks and can advise on data processing agreements and security related contract provisions. A passion for AI, with a deep understanding of AI products, LLMs and the related legal issues. Law firm experience at a top tier, internationally recognized law firm. Experience working at a high growth startup and operating with a sense of ownership. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self reflect to continuously self improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next timep> : We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Feb 07, 2026
Full time
About us At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. What you'll do As one of our early legal hires, you will have the opportunity to join a small but high impact legal team at an early stage. We are looking for someone who has deep expertise in commercial contracts, but also someone who is also eager to broaden their scope across IP, regulatory, and product. You will thrive in dynamic environments, enjoy tackling challenges beyond your comfort zone, and be excited to contribute across the business. In return, we'll provide the support and opportunities you need to grow and excel as a lawyer. You'll be part of a legal team that is highly respected within both the company and the broader legal industry-committed to excellence, collaboration, and making a meaningful impact. Commercial Contracting: Structure, negotiate and advise on all commercial contracts, including SaaS subscription agreements, technology licenses, professional services agreements, channel partner agreement, vendor agreements and NDAs. Commercial privacy and security contracting experience (e.g., DPAs, BAAs, security agreements) is a plus. Operational Excellence: Help build out our commercial function to be best in class. We aim to be the fastest and strongest, where the legal team is the differentiator in the contract lifecycle. You will be developing templates, playbooks, and workflows to drive efficiency and scalability. Expertise: Deep knowledge of practice areas that underpin the commercial practice, including contract law, IP and privacy. You will also want to work in AI and understand the nuances of law as it relates to AI, including the evolving regulatory frameworks. You will be expected to advise broadly on all contractual issues and be comfortable doing so. Teamwork: A team player first and foremost. Sierra is a unique place to work, with a strong sense of togetherness, and the legal team is no exception. You will look out for your colleagues, be accustomed to sharing and helping the team succeed. Judgement: Understand risk in the context of a hyperscaling business, have sound judgement and be strategic in your decision making. You will not be afraid to make judgement calls, and you will be empowered to do so. Approach: A strong work ethic with an eye for detail. You will strive for perfection, and expect that of others. Collaborate: Collaborate cross functionally with Sales, Operations, and Agent Development teams to support revenue growth and strategic business initiatives. What you'll bring 2-6 years of legal experience, with a combination of both large law firm and in house experience at a tech company. A strong background in negotiating and managing complex commercial contracts, preferably in SaaS, AI, or enterprise software. Strong communication skills (verbal and written) and the ability to partner with both legal and non legal stakeholders. A proactive mindset and the ability to navigate ambiguity in a fast paced, dynamic startup environment. Even better Experience of privacy/regulatory frameworks and can advise on data processing agreements and security related contract provisions. A passion for AI, with a deep understanding of AI products, LLMs and the related legal issues. Law firm experience at a top tier, internationally recognized law firm. Experience working at a high growth startup and operating with a sense of ownership. Our values Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. Customer Obsession: We deeply understand our customers' business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn't right, we take the time to fix it. We are proud of the products we produce. We continuously self reflect to continuously self improve. Intensity: We know we don't have the luxury of patience. We play to win. We care about our product being the best, and when it isn't, we fix it. When we fail, we talk about it openly and without blame so we succeed the next timep> : We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other's personal and professional achievements. What we offer We want our benefits to reflect our values and offer the following to full time employees: Flexible (Unlimited) Paid Time Off Medical, Dental, and Vision benefits for you and your family Life Insurance and Disability Benefits Retirement Plan (e.g., 401K, pension) with Sierra match Parental Leave Fertility and family building benefits through Carrot Lunch, as well as delicious snacks and coffee to keep you energized Discretionary Benefit Stipend giving people the ability to spend where it matters most Free alphorn lessons These benefits are further detailed in Sierra's policies and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. Be you, with us We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Overview This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Vice President of Professional Services in UK. This role is responsible for building and scaling a high-performing Professional Services organization that drives customer adoption, accelerates time-to-value, and supports long-term retention in a SaaS environment. You will define service strategy, design repeatable delivery models, and ensure successful implementations, integrations, and migrations. Partnering closely with Product, Sales, and Customer Success teams, you will influence roadmaps, optimize operational processes, and balance standardization with customer-specific needs. You will also oversee financial performance, team development, and cross-functional alignment, ensuring that Professional Services becomes a key enabler of growth and customer success. This position offers the opportunity to lead at a strategic level, shaping the service experience for enterprise and carrier-grade clients while fostering a culture of operational excellence. Responsibilities Define and execute the Professional Services strategy to support a SaaS, subscription-first business model. Design scalable, repeatable service offerings that prioritize standardization, configurability, and reuse. Own end-to-end delivery of implementations, integrations, migrations, and upgrades, ensuring quality, predictability, and customer satisfaction. Partner with Product to influence roadmap decisions that reduce implementation complexity and accelerate adoption. Manage the Professional Services P&L, ensuring profitability, gross margin, and cost-effective resource utilization. Act as an executive sponsor for strategic accounts and complex implementations to drive adoption and expansion. Lead and develop a team of implementation consultants, solution architects, and engineers, fostering accountability and growth. Collaborate across Product, Sales, Customer Success, Finance, and Legal to align go-to-market strategies and delivery processes. Requirements 10-15+ years of experience in Professional Services or Consulting leadership, ideally within SaaS or telecom-adjacent software companies. Proven experience scaling Professional Services in subscription-based business models. Deep understanding of telecom SaaS platforms, such as OSS/BSS, CPaaS, billing, provisioning, or network automation. Demonstrated ownership of services P&L with strong margin management. Experience balancing standardized service delivery with customer-specific needs in enterprise deployments. Executive-level customer presence and experience managing enterprise and carrier-grade client relationships. Strong leadership, strategic thinking, and cross-functional collaboration skills. MBA or equivalent advanced degree is a plus. Benefits Flexible remote work with hybrid options. Competitive salary range: $222,700 - $247,400 USD (US) or $221,900 - $246,500 CAD (Canada). Generous Paid Time Off and parental/maternity leave policies. Comprehensive health coverage including Medical, Dental, Vision, and Prescription benefits. 401(k) retirement plan with employer match (US) and support for financial wellness. Professional development and continuing education support. Wellness benefits and home office setup allowance. Collaborative, innovative culture with opportunities to influence strategic service delivery. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Feb 06, 2026
Full time
Overview This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Vice President of Professional Services in UK. This role is responsible for building and scaling a high-performing Professional Services organization that drives customer adoption, accelerates time-to-value, and supports long-term retention in a SaaS environment. You will define service strategy, design repeatable delivery models, and ensure successful implementations, integrations, and migrations. Partnering closely with Product, Sales, and Customer Success teams, you will influence roadmaps, optimize operational processes, and balance standardization with customer-specific needs. You will also oversee financial performance, team development, and cross-functional alignment, ensuring that Professional Services becomes a key enabler of growth and customer success. This position offers the opportunity to lead at a strategic level, shaping the service experience for enterprise and carrier-grade clients while fostering a culture of operational excellence. Responsibilities Define and execute the Professional Services strategy to support a SaaS, subscription-first business model. Design scalable, repeatable service offerings that prioritize standardization, configurability, and reuse. Own end-to-end delivery of implementations, integrations, migrations, and upgrades, ensuring quality, predictability, and customer satisfaction. Partner with Product to influence roadmap decisions that reduce implementation complexity and accelerate adoption. Manage the Professional Services P&L, ensuring profitability, gross margin, and cost-effective resource utilization. Act as an executive sponsor for strategic accounts and complex implementations to drive adoption and expansion. Lead and develop a team of implementation consultants, solution architects, and engineers, fostering accountability and growth. Collaborate across Product, Sales, Customer Success, Finance, and Legal to align go-to-market strategies and delivery processes. Requirements 10-15+ years of experience in Professional Services or Consulting leadership, ideally within SaaS or telecom-adjacent software companies. Proven experience scaling Professional Services in subscription-based business models. Deep understanding of telecom SaaS platforms, such as OSS/BSS, CPaaS, billing, provisioning, or network automation. Demonstrated ownership of services P&L with strong margin management. Experience balancing standardized service delivery with customer-specific needs in enterprise deployments. Executive-level customer presence and experience managing enterprise and carrier-grade client relationships. Strong leadership, strategic thinking, and cross-functional collaboration skills. MBA or equivalent advanced degree is a plus. Benefits Flexible remote work with hybrid options. Competitive salary range: $222,700 - $247,400 USD (US) or $221,900 - $246,500 CAD (Canada). Generous Paid Time Off and parental/maternity leave policies. Comprehensive health coverage including Medical, Dental, Vision, and Prescription benefits. 401(k) retirement plan with employer match (US) and support for financial wellness. Professional development and continuing education support. Wellness benefits and home office setup allowance. Collaborative, innovative culture with opportunities to influence strategic service delivery. Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
Principal Technical Architect - Home Office - G6 £76,117 for National Roles or £80,237 for London Roles Published on 3 February 2026 Deadline 19 February 2026 Location Croydon CR0 2WF, Liverpool L3 9AF, Manchester M5 3LZ, Sheffield S3 8NU, Southport PR8 2HH, Glasgow G4 0BT, Cardiff CF24 0AB. About the job Job summary We're recruiting Principal Technical Architectsacrossfour digital portfolios: Migration and Borders Technology, Police and Public Protection Technology, Data Services and AnalyticsandAutomation and Innovation. They require strong technical leadership, the ability to work across complex technology landscapes, and the capability to drive meaningful transformation through secure, user centred and scalable solutions. Migration and Borders Technology Portfolio (MBTP) MBTP delivers the technology, data and cyber services that protect the UK border, support legitimate travel and trade, and enable people to prove their status to live and work in the UK. They manage high volume systems that handle people, passports and passenger movements, serving hundreds of thousands of users daily. Police and Public Protection Technology Portfolio (PPPT) PPPT supports critical national policing and public safety systems, including Law Enforcement Data Service; the Police National Database; Automatic Number Plate Recognition; offender and safeguarding systems; and key homeland security and international data sharing capabilities. PPPT designs, builds and operates modern, secure digital services at national scale that underpin millions of daily operational decisions across UK policing and help protect the public and manage risk. Data Services and Analytics (DSA) DSA is one of government's leading data analytics centres, central to the Home Office's data transformation. It provides strategic value by delivering innovative data insight services that help solve real government challenges, including the design and adoption of modern data architectures and medallion patterns. Automation and Innovation This portfolio turns emerging technologies into practical, high impact solutions by prototyping and deploying automation and advanced technologies to deliver significant efficiency savings. Working with the Digital Innovation Lab, you will operate at the forefront of public sector innovation, translating complex technologies into business outcomes through strong full stack architecture knowledge and a strategic, forward thinking approach. They deliver integrated, resilient services that support national security and public service transformation. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. As Principal Technical Architect, you will define and execute the technical strategy for your responsibility, collaborating with senior leadership and diverse teams to ensure alignment with organisational, cross departmental, and government wide objectives. You will proactively seek opportunities to leverage emerging technologies such as cloud, AI, and IoT. You will ensure that technical solutions are secure, user focused, and capable of adapting to evolving business needs. You will lead the design and review processes for complex systems and infrastructure, championing architectural best practices and governance. By bridging technical and business perspectives, you will resolve high risk issues and shape initiatives that drive transformation. Your role includes guiding and inspiring other architects, facilitating professional growth, and establishing an environment where innovative thinking thrives. Person specification Main Responsibilities Own and deliver the overarching technical strategy, guiding architectural decisions that balance risk, complexity, and delivery timelines. Lead governance and assurance processes, ensuring solutions remain secure, robust, and aligned with enterprise architecture principles. Collaborate with senior stakeholders to advocate for digital transformation initiatives, influencing decisions through clear, data-driven insights. Mentor and guide architects and engineering teams, nurturing a culture of excellence, innovation, and continuous learning. Oversee integration of new systems, developing detailed plans that align with broader organisational and cross-government strategies. Assess current systems to identify areas for improvement, analyse potential risks, and promote emerging best practices in the field. Facilitate stakeholder discussions, serving as the key escalation point for complex or high risk design challenges. Drive continuous improvement, incorporating lessons learned into future strategies and ensuring consistency in architecture across multiple domains. Significant experience of designing cloud platform and applications architectures, across CSPs such as AWS and MS Azure, ideally evidencing microservice and serverless architectures deployed at scale. Shown leadership in delivering complex, innovative technical architectures at scale, inspiring technical excellence and forward thinking design. Strategic foresight to anticipate future technologies and identify opportunities for transformation or optimisation. Experience managing diverse technology landscapes, including third party suppliers, cloud environments, and cross departmental teams. Deep knowledge of engineering principles, agile methods, DevOps, and secure-by-design approaches, ensuring robust, resilient solutions. Track record of delivering solutions on time and within scope, balancing budget, security, and quality considerations. Strong communication and stakeholder engagement skills, translating complex technical concepts into clear, actionable insights. Ownership of technical roadmaps and strategies, ensuring solutions align with enterprise objectives and evolving user needs.
Feb 06, 2026
Full time
Principal Technical Architect - Home Office - G6 £76,117 for National Roles or £80,237 for London Roles Published on 3 February 2026 Deadline 19 February 2026 Location Croydon CR0 2WF, Liverpool L3 9AF, Manchester M5 3LZ, Sheffield S3 8NU, Southport PR8 2HH, Glasgow G4 0BT, Cardiff CF24 0AB. About the job Job summary We're recruiting Principal Technical Architectsacrossfour digital portfolios: Migration and Borders Technology, Police and Public Protection Technology, Data Services and AnalyticsandAutomation and Innovation. They require strong technical leadership, the ability to work across complex technology landscapes, and the capability to drive meaningful transformation through secure, user centred and scalable solutions. Migration and Borders Technology Portfolio (MBTP) MBTP delivers the technology, data and cyber services that protect the UK border, support legitimate travel and trade, and enable people to prove their status to live and work in the UK. They manage high volume systems that handle people, passports and passenger movements, serving hundreds of thousands of users daily. Police and Public Protection Technology Portfolio (PPPT) PPPT supports critical national policing and public safety systems, including Law Enforcement Data Service; the Police National Database; Automatic Number Plate Recognition; offender and safeguarding systems; and key homeland security and international data sharing capabilities. PPPT designs, builds and operates modern, secure digital services at national scale that underpin millions of daily operational decisions across UK policing and help protect the public and manage risk. Data Services and Analytics (DSA) DSA is one of government's leading data analytics centres, central to the Home Office's data transformation. It provides strategic value by delivering innovative data insight services that help solve real government challenges, including the design and adoption of modern data architectures and medallion patterns. Automation and Innovation This portfolio turns emerging technologies into practical, high impact solutions by prototyping and deploying automation and advanced technologies to deliver significant efficiency savings. Working with the Digital Innovation Lab, you will operate at the forefront of public sector innovation, translating complex technologies into business outcomes through strong full stack architecture knowledge and a strategic, forward thinking approach. They deliver integrated, resilient services that support national security and public service transformation. Where business needs allow, some roles may be suitable for a combination of office and home-based working. Where this is the case, employees will be expected to spend a minimum of 60% of their working time in the office. Applicants can raise any queries to the email address at the bottom of the advert. Watch this short video to hear from members of Home Office Digital talking about the projects they work on and their experience of working here: Working for Home Office Digital. As Principal Technical Architect, you will define and execute the technical strategy for your responsibility, collaborating with senior leadership and diverse teams to ensure alignment with organisational, cross departmental, and government wide objectives. You will proactively seek opportunities to leverage emerging technologies such as cloud, AI, and IoT. You will ensure that technical solutions are secure, user focused, and capable of adapting to evolving business needs. You will lead the design and review processes for complex systems and infrastructure, championing architectural best practices and governance. By bridging technical and business perspectives, you will resolve high risk issues and shape initiatives that drive transformation. Your role includes guiding and inspiring other architects, facilitating professional growth, and establishing an environment where innovative thinking thrives. Person specification Main Responsibilities Own and deliver the overarching technical strategy, guiding architectural decisions that balance risk, complexity, and delivery timelines. Lead governance and assurance processes, ensuring solutions remain secure, robust, and aligned with enterprise architecture principles. Collaborate with senior stakeholders to advocate for digital transformation initiatives, influencing decisions through clear, data-driven insights. Mentor and guide architects and engineering teams, nurturing a culture of excellence, innovation, and continuous learning. Oversee integration of new systems, developing detailed plans that align with broader organisational and cross-government strategies. Assess current systems to identify areas for improvement, analyse potential risks, and promote emerging best practices in the field. Facilitate stakeholder discussions, serving as the key escalation point for complex or high risk design challenges. Drive continuous improvement, incorporating lessons learned into future strategies and ensuring consistency in architecture across multiple domains. Significant experience of designing cloud platform and applications architectures, across CSPs such as AWS and MS Azure, ideally evidencing microservice and serverless architectures deployed at scale. Shown leadership in delivering complex, innovative technical architectures at scale, inspiring technical excellence and forward thinking design. Strategic foresight to anticipate future technologies and identify opportunities for transformation or optimisation. Experience managing diverse technology landscapes, including third party suppliers, cloud environments, and cross departmental teams. Deep knowledge of engineering principles, agile methods, DevOps, and secure-by-design approaches, ensuring robust, resilient solutions. Track record of delivering solutions on time and within scope, balancing budget, security, and quality considerations. Strong communication and stakeholder engagement skills, translating complex technical concepts into clear, actionable insights. Ownership of technical roadmaps and strategies, ensuring solutions align with enterprise objectives and evolving user needs.
Connect to your Industry Cyber Risk & Security. Everybody's talking about it. Every major corporation is concerned by it. The Government is investing £1.9 billion in tackling it. We're shaping strategies and transforming technology to minimise it and we need you to join us. You'll build strong relationships within a Cyber practice with over 200 extremely talented individuals. Our team brings together people who graduated in everything from Philosophy to Law, Maths and Computer Science. Join them and you will operate at the cutting edge, enjoying the kind of professional development that will set your potential free. At Deloitte, the Cyber Identity team help our clients assess, design, and implement Identity solutions to support digital change and reduce the risk of high impact cyber-attacks. Quite simply, the Identity team help ensure our client's business can expand and adapt to the changing digital and regulatory needs in a secure and complaint manner. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will have a passion and curiosity, for cyber and technology, comfortable with operating in a fastpaced environment where you will define and lead the implementation of various identity solutions that enable our clients explore new business opportunities, while reducing the risk of these changes. As an IAM technical specialist/lead, you will be responsible for: Engagement Delivery: Leading large and complex IAM engagements, you will be well versed in the Identity lifecycle and concepts as well as alignment of requirements to security frameworks like NIST. Supporting clients to define and develop their identity projects and programmes, from current state review through to CIAM strategies, roadmap development, and execution of activities to mobilise projects and programmes. Project and programme delivery, covering solution requirements definition, solution architecture, high and low-level design development, solution build / configuration / deployment / integration, supported by testing and hand-over to business as usual operational teams. Form part of digital transformation and enterprise recovery engagements delivering IAM solutions and remediation activity. Deliver broader cyber engagements where needed (across related disciplines like architecture, data security and application security) Market Development: Distilling complex technical matters into simple narratives to drive and lead conversations with senior client stakeholders. Ongoing client engagement / relationship management - building and maintaining client relationships in support of account targeting. Opportunity pursuit - engaging with clients to capture problem statements / solution requirements, developing client propositions / solutions, defining detailed delivery timelines, resource requirements and cost estimates, and supporting client pitch activity. Working with FS sector leadership to shape and refine both existing and new IAM market propositions / offerings. Connect to your skills and professional experience Whilst a bachelor's degree (or equivalent) in Computer Science or Engineering is desirable, we are more interested in your real-world professional experience and your ability to turn this into impactful client outcomes. Technical Skills: The skills we want you to ultimately have will cover: Broad enterprise identity experience across Enterprise and Customer Authentication, with demonstrable ability to build identity strategies which integrate into client enterprise architectures and beyond. Experience working in a digital transformation environment supporting the definition of Identity architecture leveraging cloud native and/or other IAM solutions. Advanced, practical experience of a variety of CIAM solutions such as ForgeRock, Ping, Microsoft Azure B2C, Okta, and Auth0 or equivalent. Advanced, practical experience of cloud hosting services including, Amazon Web Services, Microsoft Azure, Google Cloud Platform. Hands-on experience of Microsoft Active Directory/Azure AD Domain Services, Federation Services, Certificate Services, DNS and DHCP or equivalent. Hands-on experience of implementation of OAuth, OIDC and JWTs. Understanding of decentralised identity, verifiable credentials, microservices and Trust over IP architecture stack. Detail oriented and strong problem-solving skills. Excellent oral and written communication skills including concisely communicating status and creating customer reports and presentations. Consulting Skills: Project management - Experience with waterfall and agile type methodologies, often working within client specified frameworks. Delivery team management: Managing teams across a mix of locations, cultures, and experience levels. Client stakeholder management - Strong communication and relationship skills to manage a variety of client stakeholders from CISO to Developer. In addition to the above the following are desirable: Consulting or equivalent background. Understanding of malware and the modern threat landscape. Relevant certifications (e.g. CISSP, certifications from Microsoft, ISC2, ISACA, SANS, GIAC, ECCouncil etc. or equivalent). Exposure to/Understanding of DevOps tools and repositories (e.g. Git, Azure Dev Ops, Kubernetes, Docker, Jenkins, Ansible etc.). Role based access control (RBAC) design. Practical experience with Linux operating systems. Experience with Modern Authentication concepts e.g. Self-Service Identity, Bring your own Identity, SCIM, SAML, WS-Federation, OAuth, Open ID Connect or equivalent. Ability to hold Security Clearance. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Cyber The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Join Deloitte and you'll be guiding major clients to their best technology and process decisions. You'll work at the cutting edge, with some of the finest minds in this field, and be able to take your career in any direction." - Deloitte employee "At Deloitte, is collaboration that sets us apart. Our scale and structure mean you can draw on all kinds of expertise from across our entire global business and behave as a true business partner for your clients." - Deloitte employee Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills . click apply for full job details
Feb 06, 2026
Full time
Connect to your Industry Cyber Risk & Security. Everybody's talking about it. Every major corporation is concerned by it. The Government is investing £1.9 billion in tackling it. We're shaping strategies and transforming technology to minimise it and we need you to join us. You'll build strong relationships within a Cyber practice with over 200 extremely talented individuals. Our team brings together people who graduated in everything from Philosophy to Law, Maths and Computer Science. Join them and you will operate at the cutting edge, enjoying the kind of professional development that will set your potential free. At Deloitte, the Cyber Identity team help our clients assess, design, and implement Identity solutions to support digital change and reduce the risk of high impact cyber-attacks. Quite simply, the Identity team help ensure our client's business can expand and adapt to the changing digital and regulatory needs in a secure and complaint manner. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity You will have a passion and curiosity, for cyber and technology, comfortable with operating in a fastpaced environment where you will define and lead the implementation of various identity solutions that enable our clients explore new business opportunities, while reducing the risk of these changes. As an IAM technical specialist/lead, you will be responsible for: Engagement Delivery: Leading large and complex IAM engagements, you will be well versed in the Identity lifecycle and concepts as well as alignment of requirements to security frameworks like NIST. Supporting clients to define and develop their identity projects and programmes, from current state review through to CIAM strategies, roadmap development, and execution of activities to mobilise projects and programmes. Project and programme delivery, covering solution requirements definition, solution architecture, high and low-level design development, solution build / configuration / deployment / integration, supported by testing and hand-over to business as usual operational teams. Form part of digital transformation and enterprise recovery engagements delivering IAM solutions and remediation activity. Deliver broader cyber engagements where needed (across related disciplines like architecture, data security and application security) Market Development: Distilling complex technical matters into simple narratives to drive and lead conversations with senior client stakeholders. Ongoing client engagement / relationship management - building and maintaining client relationships in support of account targeting. Opportunity pursuit - engaging with clients to capture problem statements / solution requirements, developing client propositions / solutions, defining detailed delivery timelines, resource requirements and cost estimates, and supporting client pitch activity. Working with FS sector leadership to shape and refine both existing and new IAM market propositions / offerings. Connect to your skills and professional experience Whilst a bachelor's degree (or equivalent) in Computer Science or Engineering is desirable, we are more interested in your real-world professional experience and your ability to turn this into impactful client outcomes. Technical Skills: The skills we want you to ultimately have will cover: Broad enterprise identity experience across Enterprise and Customer Authentication, with demonstrable ability to build identity strategies which integrate into client enterprise architectures and beyond. Experience working in a digital transformation environment supporting the definition of Identity architecture leveraging cloud native and/or other IAM solutions. Advanced, practical experience of a variety of CIAM solutions such as ForgeRock, Ping, Microsoft Azure B2C, Okta, and Auth0 or equivalent. Advanced, practical experience of cloud hosting services including, Amazon Web Services, Microsoft Azure, Google Cloud Platform. Hands-on experience of Microsoft Active Directory/Azure AD Domain Services, Federation Services, Certificate Services, DNS and DHCP or equivalent. Hands-on experience of implementation of OAuth, OIDC and JWTs. Understanding of decentralised identity, verifiable credentials, microservices and Trust over IP architecture stack. Detail oriented and strong problem-solving skills. Excellent oral and written communication skills including concisely communicating status and creating customer reports and presentations. Consulting Skills: Project management - Experience with waterfall and agile type methodologies, often working within client specified frameworks. Delivery team management: Managing teams across a mix of locations, cultures, and experience levels. Client stakeholder management - Strong communication and relationship skills to manage a variety of client stakeholders from CISO to Developer. In addition to the above the following are desirable: Consulting or equivalent background. Understanding of malware and the modern threat landscape. Relevant certifications (e.g. CISSP, certifications from Microsoft, ISC2, ISACA, SANS, GIAC, ECCouncil etc. or equivalent). Exposure to/Understanding of DevOps tools and repositories (e.g. Git, Azure Dev Ops, Kubernetes, Docker, Jenkins, Ansible etc.). Role based access control (RBAC) design. Practical experience with Linux operating systems. Experience with Modern Authentication concepts e.g. Self-Service Identity, Bring your own Identity, SCIM, SAML, WS-Federation, OAuth, Open ID Connect or equivalent. Ability to hold Security Clearance. Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Cyber The modern world is more complex than ever before, and we are navigating an ever-changing landscape. We help clients to operate with resilience and grow with confidence to secure success and minimise risk. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "Join Deloitte and you'll be guiding major clients to their best technology and process decisions. You'll work at the cutting edge, with some of the finest minds in this field, and be able to take your career in any direction." - Deloitte employee "At Deloitte, is collaboration that sets us apart. Our scale and structure mean you can draw on all kinds of expertise from across our entire global business and behave as a true business partner for your clients." - Deloitte employee Our hybrid working policy You'll be based in London with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Connect to your return to work opportunity Are you looking to return to the workplace after an extended career break? For this role we can offer coaching and support designed for returners to refresh your knowledge and skills . click apply for full job details
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Commerce Cloud Consultant). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per weekUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Feb 05, 2026
Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Sales Cloud and/or Service Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, and Commerce Cloud Consultant). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 days per weekUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Overview Job title: Head of SWIFT Engineering Role type: Permanent Corporate Title: Executive Director Department: Wholesale Data Technology Location: London (Hybrid) Highly important - Must be technical, having lead teams of developers, extensive hands on personal SWIFT experience and now managing people. This is not a Product/Programme/Project management position. This is heading up a technical team. Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Department Overview Payments Technology is a mission-critical function within the Wholesale Operations Technology Division, responsible for delivering comprehensive global payments infrastructure and solutions that enable seamless financial transactions across the organization's worldwide operations. Operating through a globally distributed model, the team provides essential payments processing capabilities, SWIFT connectivity, and financial messaging services that underpin the organization's core Wholesale banking operations and strategic initiatives. The team structure comprises highly skilled SWIFT Engineers, Payments Infrastructure Specialists, and Product Owners. The team hold responsibility for executing and delivering complex, high-impact payments technology initiatives across the division, ensuring alignment with business objectives, regulatory requirements, and technological capabilities. Working in close collaboration with Global Markets, Operations, Cash Management, and Compliance teams, Payments Technology maintains strategic partnerships across the organization. The team's effectiveness is built upon strong stakeholder relationships and executive sponsorship within the business lines. Additionally, the function maintains robust partnerships with SWIFT, correspondent banks, payment networks, and technology vendors, ensuring the delivery of cutting-edge payments solutions that meet evolving business and regulatory requirements. This collaborative approach, combined with deep technical expertise in payments infrastructure and strategic vision, enables Payments Technology to deliver innovative solutions while maintaining operational excellence, regulatory compliance, and 24/7 availability across the global enterprise. Role Overview The role is for an Executive Director to lead our Global Payments function (specifically the SWIFT Engineers), reporting directly to the Global Head of Wholesale Operations Technology. This executive-level position represents a transformational leadership opportunity to drive the strategic vision and implementation of next-generation payments infrastructure that will serve our Wholesale Banking operations worldwide. The successful candidate will be responsible for establishing the technical direction, organizational strategy, and operational excellence required to deliver cutting-edge payments technology that positions our organization at the forefront of global financial services. As Executive Director of Payments Technology, you will serve as the senior executive responsible for conceptualizing, designing, and implementing comprehensive payments infrastructure solutions that meet the evolving needs of our Wholesale Banking business. This role demands a visionary leader who can seamlessly integrate strategic business acumen with deep technical expertise in SWIFT messaging, payments processing, and financial infrastructure to deliver transformational capabilities across multiple business lines, geographic regions, and regulatory environments. You will lead a global team of SWIFT engineers, payments specialists, and technical professionals while collaborating closely with senior stakeholders across the organization to ensure alignment with business objectives and regulatory requirements. Responsibilities Define and execute the strategic vision and technical roadmap for Global Payments Technology infrastructure (primarily SWIFT), ensuring alignment with Wholesale Banking business objectives and long-term organizational goals Lead cross-functional collaboration with Global Markets, Compliance, Operations and Cash Management business lines to identify requirements, design solutions, and implement payments capabilities that drive competitive advantage and operational efficiency Establish and oversee the technical direction and architectural standards for SWIFT infrastructure, including Swift Alliance Access, Gateways, and messaging platforms, ensuring scalability, security, and regulatory compliance across all jurisdictions Build, mentor, and lead a high-performing global team of SWIFT engineers, payments infrastructure specialists, and technical professionals, fostering a culture of innovation and excellence Drive the development and implementation of comprehensive payments governance frameworks, compliance standards, and operational procedures that ensure transaction integrity and regulatory adherence Optimize existing AML technology solutions and their integration with payments infrastructure to enhance transaction monitoring effectiveness, sanctions screening accuracy, and regulatory reporting capabilities while ensuring comprehensive financial crime compliance across all payment workflows Partner with senior executives, business leaders, and technology stakeholders to translate complex payments requirements into scalable technical solutions and strategic initiatives Oversee budget planning, resource allocation, and vendor management for all Payments Technology initiatives, ensuring optimal return on investment and cost efficiency Establish key performance indicators, success metrics, and reporting frameworks to measure infrastructure performance, business impact, and strategic value delivery across payments operations Lead the evaluation, selection, and implementation of payments technologies, SWIFT upgrades, and compliance solutions that enhance capabilities and maintain competitive positioning Ensure robust risk management, security protocols, business continuity, and disaster recovery capabilities are embedded throughout the payments infrastructure Implement comprehensive monitoring frameworks and operational controls to ensure platform resiliency, data integrity, and uninterrupted SWIFT message processing through real-time system health monitoring, automated alerting, and robust recovery procedures while maintaining the highest levels of data accuracy and completeness Manage relationships with SWIFT, correspondent banks, vendor partners, payment networks, and regulatory bodies to ensure optimal connectivity and compliance Drive digital transformation initiatives including real-time payments, API connectivity, and emerging payments technologies Skills, experience, qualifications and knowledge required Management and leadership experience in financial services payments technology, with experience in a senior executive role focused on SWIFT infrastructure and global payments platforms Proven track record of successfully designing, building, and implementing large-scale payments infrastructure specifically for Wholesale Banking or Investment Banking environments Deep expertise in SWIFT messaging standards (MT and MX formats), Swift Alliance Access, SWIFT gateways, and related payments infrastructure technologies Comprehensive understanding of global payments ecosystems, including correspondent banking, Compliance, cash management, and regulatory compliance requirements (Crest, financial screening applications, sanctions compliance) Demonstrated success in leading large, geographically distributed technical teams and managing complex, multi-year payments technology transformation programs Strong financial acumen with experience in budget management, P&L responsibility, and demonstrating ROI for large-scale payments technology investments Exceptional communication and presentation skills with the ability to influence senior stakeholders, regulators, and external partners Advanced degree in Computer Science, Engineering, Finance, or related field; MBA or equivalent business qualification preferred Proven ability to drive organizational change, establish new operating models, and build consensus across complex matrix organizations in payments environments Experience with vendor management, strategic partnerships with SWIFT and payment networks, and technology procurement processes for enterprise-scale implementations Deep knowledge of payments regulations, compliance frameworks, and risk management practices across multiple jurisdictions Understanding of emerging payments technologies including real-time payments, digital currencies, and API-based payment solutions Nomura competencies Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Makeing Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inclusion Respect DEI . click apply for full job details
Feb 05, 2026
Full time
Overview Job title: Head of SWIFT Engineering Role type: Permanent Corporate Title: Executive Director Department: Wholesale Data Technology Location: London (Hybrid) Highly important - Must be technical, having lead teams of developers, extensive hands on personal SWIFT experience and now managing people. This is not a Product/Programme/Project management position. This is heading up a technical team. Company overview Nomura is a global financial services group with an integrated network spanning approximately 30 countries and regions. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Wealth Management, Investment Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm is built on a tradition of disciplined entrepreneurship, serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit Department Overview Payments Technology is a mission-critical function within the Wholesale Operations Technology Division, responsible for delivering comprehensive global payments infrastructure and solutions that enable seamless financial transactions across the organization's worldwide operations. Operating through a globally distributed model, the team provides essential payments processing capabilities, SWIFT connectivity, and financial messaging services that underpin the organization's core Wholesale banking operations and strategic initiatives. The team structure comprises highly skilled SWIFT Engineers, Payments Infrastructure Specialists, and Product Owners. The team hold responsibility for executing and delivering complex, high-impact payments technology initiatives across the division, ensuring alignment with business objectives, regulatory requirements, and technological capabilities. Working in close collaboration with Global Markets, Operations, Cash Management, and Compliance teams, Payments Technology maintains strategic partnerships across the organization. The team's effectiveness is built upon strong stakeholder relationships and executive sponsorship within the business lines. Additionally, the function maintains robust partnerships with SWIFT, correspondent banks, payment networks, and technology vendors, ensuring the delivery of cutting-edge payments solutions that meet evolving business and regulatory requirements. This collaborative approach, combined with deep technical expertise in payments infrastructure and strategic vision, enables Payments Technology to deliver innovative solutions while maintaining operational excellence, regulatory compliance, and 24/7 availability across the global enterprise. Role Overview The role is for an Executive Director to lead our Global Payments function (specifically the SWIFT Engineers), reporting directly to the Global Head of Wholesale Operations Technology. This executive-level position represents a transformational leadership opportunity to drive the strategic vision and implementation of next-generation payments infrastructure that will serve our Wholesale Banking operations worldwide. The successful candidate will be responsible for establishing the technical direction, organizational strategy, and operational excellence required to deliver cutting-edge payments technology that positions our organization at the forefront of global financial services. As Executive Director of Payments Technology, you will serve as the senior executive responsible for conceptualizing, designing, and implementing comprehensive payments infrastructure solutions that meet the evolving needs of our Wholesale Banking business. This role demands a visionary leader who can seamlessly integrate strategic business acumen with deep technical expertise in SWIFT messaging, payments processing, and financial infrastructure to deliver transformational capabilities across multiple business lines, geographic regions, and regulatory environments. You will lead a global team of SWIFT engineers, payments specialists, and technical professionals while collaborating closely with senior stakeholders across the organization to ensure alignment with business objectives and regulatory requirements. Responsibilities Define and execute the strategic vision and technical roadmap for Global Payments Technology infrastructure (primarily SWIFT), ensuring alignment with Wholesale Banking business objectives and long-term organizational goals Lead cross-functional collaboration with Global Markets, Compliance, Operations and Cash Management business lines to identify requirements, design solutions, and implement payments capabilities that drive competitive advantage and operational efficiency Establish and oversee the technical direction and architectural standards for SWIFT infrastructure, including Swift Alliance Access, Gateways, and messaging platforms, ensuring scalability, security, and regulatory compliance across all jurisdictions Build, mentor, and lead a high-performing global team of SWIFT engineers, payments infrastructure specialists, and technical professionals, fostering a culture of innovation and excellence Drive the development and implementation of comprehensive payments governance frameworks, compliance standards, and operational procedures that ensure transaction integrity and regulatory adherence Optimize existing AML technology solutions and their integration with payments infrastructure to enhance transaction monitoring effectiveness, sanctions screening accuracy, and regulatory reporting capabilities while ensuring comprehensive financial crime compliance across all payment workflows Partner with senior executives, business leaders, and technology stakeholders to translate complex payments requirements into scalable technical solutions and strategic initiatives Oversee budget planning, resource allocation, and vendor management for all Payments Technology initiatives, ensuring optimal return on investment and cost efficiency Establish key performance indicators, success metrics, and reporting frameworks to measure infrastructure performance, business impact, and strategic value delivery across payments operations Lead the evaluation, selection, and implementation of payments technologies, SWIFT upgrades, and compliance solutions that enhance capabilities and maintain competitive positioning Ensure robust risk management, security protocols, business continuity, and disaster recovery capabilities are embedded throughout the payments infrastructure Implement comprehensive monitoring frameworks and operational controls to ensure platform resiliency, data integrity, and uninterrupted SWIFT message processing through real-time system health monitoring, automated alerting, and robust recovery procedures while maintaining the highest levels of data accuracy and completeness Manage relationships with SWIFT, correspondent banks, vendor partners, payment networks, and regulatory bodies to ensure optimal connectivity and compliance Drive digital transformation initiatives including real-time payments, API connectivity, and emerging payments technologies Skills, experience, qualifications and knowledge required Management and leadership experience in financial services payments technology, with experience in a senior executive role focused on SWIFT infrastructure and global payments platforms Proven track record of successfully designing, building, and implementing large-scale payments infrastructure specifically for Wholesale Banking or Investment Banking environments Deep expertise in SWIFT messaging standards (MT and MX formats), Swift Alliance Access, SWIFT gateways, and related payments infrastructure technologies Comprehensive understanding of global payments ecosystems, including correspondent banking, Compliance, cash management, and regulatory compliance requirements (Crest, financial screening applications, sanctions compliance) Demonstrated success in leading large, geographically distributed technical teams and managing complex, multi-year payments technology transformation programs Strong financial acumen with experience in budget management, P&L responsibility, and demonstrating ROI for large-scale payments technology investments Exceptional communication and presentation skills with the ability to influence senior stakeholders, regulators, and external partners Advanced degree in Computer Science, Engineering, Finance, or related field; MBA or equivalent business qualification preferred Proven ability to drive organizational change, establish new operating models, and build consensus across complex matrix organizations in payments environments Experience with vendor management, strategic partnerships with SWIFT and payment networks, and technology procurement processes for enterprise-scale implementations Deep knowledge of payments regulations, compliance frameworks, and risk management practices across multiple jurisdictions Understanding of emerging payments technologies including real-time payments, digital currencies, and API-based payment solutions Nomura competencies Identify the underlying causes of problems faced by you or your team and define a clear vision and direction for the future. Makeing Strategic Decisions Evaluate all the options for resolving the problems and effectively prioritize actions or recommendations. Inclusion Respect DEI . click apply for full job details
Customer Success Manager page is loaded Customer Success Managerlocations: London Cannon Street: Cambridge, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R011500 AVEVA is creating software trusted by over 90% of leading industrial companies. Position: Customer Success Manager Location: London or Cambridge, UK The Job In this role, you will have the opportunity to make a significant impact for AVEVA's customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction. CSMs manage various accounts by creating success plans and executing adoption against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment. Responsibilities: Manage a portfolio of customer accounts through proactive engagements Build and maintain strong customer relationships, becoming a trusted partner and consultant Understand the customer's goals, initiatives, products, and the value that they realize from AVEVA's software, services, and the overall relationship Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base Service customer needs in an efficient and seamless manner Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer's success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers. Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the 'Services' budget, and request, quote, coordinate AVEVA Services and Resources Adoption - understand customer's business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer's business and frequent contacts Skills & Qualifications Strong communication and presentation skills Experience in effectively leading staff of different roles and levels Ability to travel globally to customer sites and AVEVA offices, estimated 10-20% Ability to work well with cross-function and geographically distributed teams Strong multi-tasking ability with a keen sense of prioritization Strong relationship management and organizational skills Experience with project and program management methodology and techniques Strong presentation skills on AVEVA core technologies, business initiatives and services 'Out-of-the-box' thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations Ability to think strategically, as well as tactically Strong technical understanding of at least one AVEVA solution. Good understanding about the AVEVA portfolio and use cases. English native speaker; additional language proficiency a plus Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry Preferred 2-5 years of AVEVA software products working knowledge and/or similar products 3+ years of experience in a Customer Success Management Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Feb 05, 2026
Full time
Customer Success Manager page is loaded Customer Success Managerlocations: London Cannon Street: Cambridge, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R011500 AVEVA is creating software trusted by over 90% of leading industrial companies. Position: Customer Success Manager Location: London or Cambridge, UK The Job In this role, you will have the opportunity to make a significant impact for AVEVA's customers, including Fortune 100 companies, while simultaneously building upon your existing skillsets. We are looking for energetic, creative, confident, and well-organized individuals to help our customers and AVEVA succeed together through proactive customer engagements and joint experiences that deliver value for both parties. Customer Success Managers are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction. CSMs manage various accounts by creating success plans and executing adoption against them. They regularly check-in with the customer, understand the customer's industry, business, and goals. They build a strong relationship toward becoming a trusted advisor, and service their transactional business needs in an efficient and frictionless manner. They help the customer optimize the utilization of their existing and available products to ensure best practice adoption. They work in tandem with the Account Manager and hand off qualified opportunities for expansion. They act as the customer advocate internally to ensure timely and positive outcomes. They collect information and provide feedback to drive product improvements that lead to greater automation, self-service, usability and customer empowerment. Responsibilities: Manage a portfolio of customer accounts through proactive engagements Build and maintain strong customer relationships, becoming a trusted partner and consultant Understand the customer's goals, initiatives, products, and the value that they realize from AVEVA's software, services, and the overall relationship Drive the success of our customers by greater adoption of the AVEVA technology and uncover possible expansion opportunities within the existing install base Service customer needs in an efficient and seamless manner Drive improvements in AVEVA processes and policies, helping to move toward greater automation, self-service, and customer empowerment part of the Customer Success organization, the Customer Success Manager is responsible for managing existing accounts, ensuring the customer's success and their perceived value of the AVEVA software set. The Customer Success Manager will focus on five key areas for a defined customer portfolio as the CSM strives to become a trusted partner and consultant for those customers. Onboarding - establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness Deployment - work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the 'Services' budget, and request, quote, coordinate AVEVA Services and Resources Adoption - understand customer's business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.) Expansion - identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer's business and frequent contacts Skills & Qualifications Strong communication and presentation skills Experience in effectively leading staff of different roles and levels Ability to travel globally to customer sites and AVEVA offices, estimated 10-20% Ability to work well with cross-function and geographically distributed teams Strong multi-tasking ability with a keen sense of prioritization Strong relationship management and organizational skills Experience with project and program management methodology and techniques Strong presentation skills on AVEVA core technologies, business initiatives and services 'Out-of-the-box' thinking that will enable delivery of solutions and services tailored for individual customer profiles and situations Ability to think strategically, as well as tactically Strong technical understanding of at least one AVEVA solution. Good understanding about the AVEVA portfolio and use cases. English native speaker; additional language proficiency a plus Preferred 2-5 years of qualifying experience within the process manufacturing and/or services industry Preferred 2-5 years of AVEVA software products working knowledge and/or similar products 3+ years of experience in a Customer Success Management Effective use and understanding of CRM systems, Office 365, SharePoint, PowerBI, Salesforce, and Workday UK Benefits include: Flexible benefits fund, emergency leave days, adoption leave, 28 days annual leave (plus bank holidays), pension, life cover, private medical insurance, parental leave, education assistance program.It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.Find out more: Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process Find out more: About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals, and minerals - safely, efficiently, and more sustainably.We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: out more: requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
About the team: We're a friendly, relaxed, and highly professional ServiceNow team that genuinely enjoys working together. Flexibility is part of our culture - in how we work, how we collaborate, and how we solve problems. We challenge each other in the best possible way: questioning ideas, pushing for better solutions, and holding ourselves to a high standard of delivery. Over time we've built deep trust through consistent results, open communication, and strong support for one another. There's no blame culture here - we take ownership of our work, learn from mistakes, and create a safe environment where people can grow, experiment, and do their best work. What you will be doing: As a Service Now Developer you will have the opportunity to join The Group at what is the most exciting point in our history. You will be a key individual in combining legacy ways of working into a clean instance of service now and help us to optimise and enhance process through developments into Service Now. You will play a key role in configuring new and existing environment, and be a technical designer for Service Now code and architecture. You will be responsible for managing the service now platform that OSB Group uses to manage its IT Operations. You will be responsible for designing, developing, and implementing solutions based on ServiceNow technologies. Working closely with the Service Now manager you will be responsible for identifying business requirements and creating technical solutions that enhance the service provision provided to the business. You will be critical part of a rapidly growing and successful IT Service Delivery function, developing the primary orchestration tool within the group and simplifying the operational application of ITSM processes. PLEASE NOTE-THIS IS A FIXED TERM CONTRACT FOR A PERIOD OF 12 MONTHS Your responsibilities will include Troubleshooting bugs, fix defects, and support users of applications developed by the enterprise application development team. Performing code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security. Assisting in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software. Developing, installing, and troubleshooting ServiceNow applications. Integrating Service Now with other programs. Working with process managers to fully understand business functionality, pain points and identify areas to improve. Providing logical developments to complex problem statements that simplify workloads. In return for your commitment: We offer a base salary dependent on experience of between £55,000 - £63,500 and a competitive benefits package including: Enhanced family-focused benefits Hybrid-working (3 days in office, 2 days from home) Please use this link to see the fantastic benefits available at OSB: OSB Careers About us: At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace. Do you have the skills? We are looking for talented individuals who have the experience and knowledge set out below: Robust previous experience in ServiceNow development OR Technical work on ServiceNow design and implementation is essential. A strong background in key technologies relevant to service integration include: API's, SSO, SAML, SSL, Web services, LDAP, JDBC, REST, SCP and FTPS. Strong interpersonal and communication skills (Oral & Written). Confidence and decision making. Next steps: If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational - inclusive any individual reasonable support required. We want to bring out the best in you! Diversity, Equity & Inclusion Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we're happy to have a conversation about what flexibility might look like for you. Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don't feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Feb 05, 2026
Full time
About the team: We're a friendly, relaxed, and highly professional ServiceNow team that genuinely enjoys working together. Flexibility is part of our culture - in how we work, how we collaborate, and how we solve problems. We challenge each other in the best possible way: questioning ideas, pushing for better solutions, and holding ourselves to a high standard of delivery. Over time we've built deep trust through consistent results, open communication, and strong support for one another. There's no blame culture here - we take ownership of our work, learn from mistakes, and create a safe environment where people can grow, experiment, and do their best work. What you will be doing: As a Service Now Developer you will have the opportunity to join The Group at what is the most exciting point in our history. You will be a key individual in combining legacy ways of working into a clean instance of service now and help us to optimise and enhance process through developments into Service Now. You will play a key role in configuring new and existing environment, and be a technical designer for Service Now code and architecture. You will be responsible for managing the service now platform that OSB Group uses to manage its IT Operations. You will be responsible for designing, developing, and implementing solutions based on ServiceNow technologies. Working closely with the Service Now manager you will be responsible for identifying business requirements and creating technical solutions that enhance the service provision provided to the business. You will be critical part of a rapidly growing and successful IT Service Delivery function, developing the primary orchestration tool within the group and simplifying the operational application of ITSM processes. PLEASE NOTE-THIS IS A FIXED TERM CONTRACT FOR A PERIOD OF 12 MONTHS Your responsibilities will include Troubleshooting bugs, fix defects, and support users of applications developed by the enterprise application development team. Performing code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security. Assisting in maintaining detailed documentation of application design and code generation techniques used to train other developers on ServiceNow system software. Developing, installing, and troubleshooting ServiceNow applications. Integrating Service Now with other programs. Working with process managers to fully understand business functionality, pain points and identify areas to improve. Providing logical developments to complex problem statements that simplify workloads. In return for your commitment: We offer a base salary dependent on experience of between £55,000 - £63,500 and a competitive benefits package including: Enhanced family-focused benefits Hybrid-working (3 days in office, 2 days from home) Please use this link to see the fantastic benefits available at OSB: OSB Careers About us: At OSB Group, we understand how much our people bring to our organisation, which is why we try our best to give back too! Our Purpose is to help our customers, colleagues and communities prosper and we are on a transformation journey to become 'the bank of the future'. Our commitment to professional development, flexible working, and employee well-being fosters a dynamic and supportive workplace. Do you have the skills? We are looking for talented individuals who have the experience and knowledge set out below: Robust previous experience in ServiceNow development OR Technical work on ServiceNow design and implementation is essential. A strong background in key technologies relevant to service integration include: API's, SSO, SAML, SSL, Web services, LDAP, JDBC, REST, SCP and FTPS. Strong interpersonal and communication skills (Oral & Written). Confidence and decision making. Next steps: If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply. Still on the fence? Hear from our team or explore our process: OSB Careers Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational - inclusive any individual reasonable support required. We want to bring out the best in you! Diversity, Equity & Inclusion Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we're happy to have a conversation about what flexibility might look like for you. Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don't feel like you need to check every box to apply for a role internally. We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
Location: Bristol, Edinburgh, Glasgow, London, Manchester Connect to your Industry As an Elite Platinum Global Alliance Partner, Deloitte has a long standing relationship with Workday and has received multiple partner awards in recognition of our work, which spans hundreds of clients across all major industries. Deloitte has one of the fastest growing Workday Finance Practices and needs thought leaders like yourself to help pave the way for our clients and further develop our Workday Consulting Practice. For our clients, our Workday Managers reduce cost and support innovation at the enterprise level by managing business requirements and leading the functional design, prototyping and process design stages of Workday implementations. Want to work with business leaders, and alongside some of the most creative thinkers in industry? Can you develop and deliver innovative and core technology solutions that transform the digital enterprise and maximise ROI? From strategy articulation and process design to technology enablement, we work together to simplify the complex; creating tangible value for our clients. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Deloitte's Workday Financial Management Practice sits within the Enterprise Applications service line which forms part of Technology & Transformation. Here we focus on providing application expertise to support specific areas of a project. As a Workday Finance Manager, your role will involve: Engaging in both advisory and delivery projects, from helping clients with their transformation strategies, to supporting the full lifecycle of Workday delivery projects Working with our clients to develop their overall solution architecture and end-to-end processes, to be supported by Workday technology Identifying key client process and technology/integration issues and recommending solutions Having a clear understanding of the firm's commitment to creating a more inclusive culture Connect to your skills and professional experience You have a passion for understanding the pain points facing a business and shaping the solution to deliver maximum benefits. You can take complex issues and explain them for a diverse audience. Essentials: Experience in ERP, EPM and cloud computing (including storage, platforms and data) Relevant work experience in Finance technology or related field Finance transformation experience with Workday Translate business requirements into specific system, application or process designs covering both functional and non-functional aspects Demonstrate a good understanding of Workday transactional data flows, but also to provide knowledge, insight and support for data migration activities Experience designing / implementing ERP systems Ideally, Workday Finance, FDM and Engagement Manager Certified Possess good problem solving and analytical skills Be able to plan and deliver the scope and deliverables of the team Manage stakeholders using clear communications and be able to form strong client relationships Demonstrate a clear understanding of risk in relation to ERP delivery projects Work effectively within an inclusive team and actively support the development of individuals and teams, both formally and informally Experience of at least two end to end Workday implementations Desirables: Demonstrated understanding of the current state of the art for automation, continuous integration/deployment and cloud-based delivery models Comfortable talking about technical issues with business people and business issues with technical people Able to express complex concepts in plain language to reach broader audiences Ability to craft a compelling message and tailor it for a given audience, combining technical expertise with simple, everyday language to deliver a story Demonstrated business domain and/ or industry knowledge Ability to work well with a cross-functional, geographically dispersed team and clients Effective cross-functional project management, communication and stakeholder management skills Excellent presentation and communication skills, with a focus on translating business requirements into information models Demonstrated effective written and verbal communication skills Demonstrated leadership and self-direction Experience in consulting or professional services or equivalent Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "As part of the Workday Finance Team, I have seen myself grow both professionally and personally over the last 4 years. This has been possible with the constant support and encouragement provided by all my team members. If you are interested in Workday Finance, Adaptive or are generally curious about Finance Transformation projects, this is a great team to join. We also have some lovely work socials to keep that work life balance in check." - Nupur Banerjee - Technology & Transformation "I've loved being a part of the Workday Financials team at Deloitte - I have been in the team for nearly 4 years now, and from day one I have been given fantastic opportunities to implement Workday for global clients. The project work is challenging but fun, and a close-knit team means you never have to look far for support and advice if you need it." - Rebecca Heald - Technology & Transformation Our hybrid working policy You'll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. . click apply for full job details
Feb 05, 2026
Full time
Location: Bristol, Edinburgh, Glasgow, London, Manchester Connect to your Industry As an Elite Platinum Global Alliance Partner, Deloitte has a long standing relationship with Workday and has received multiple partner awards in recognition of our work, which spans hundreds of clients across all major industries. Deloitte has one of the fastest growing Workday Finance Practices and needs thought leaders like yourself to help pave the way for our clients and further develop our Workday Consulting Practice. For our clients, our Workday Managers reduce cost and support innovation at the enterprise level by managing business requirements and leading the functional design, prototyping and process design stages of Workday implementations. Want to work with business leaders, and alongside some of the most creative thinkers in industry? Can you develop and deliver innovative and core technology solutions that transform the digital enterprise and maximise ROI? From strategy articulation and process design to technology enablement, we work together to simplify the complex; creating tangible value for our clients. We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us. Connect to your career at Deloitte Deloitte drives progress. Using our vast range of expertise, we help our clients' become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more. What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity Deloitte's Workday Financial Management Practice sits within the Enterprise Applications service line which forms part of Technology & Transformation. Here we focus on providing application expertise to support specific areas of a project. As a Workday Finance Manager, your role will involve: Engaging in both advisory and delivery projects, from helping clients with their transformation strategies, to supporting the full lifecycle of Workday delivery projects Working with our clients to develop their overall solution architecture and end-to-end processes, to be supported by Workday technology Identifying key client process and technology/integration issues and recommending solutions Having a clear understanding of the firm's commitment to creating a more inclusive culture Connect to your skills and professional experience You have a passion for understanding the pain points facing a business and shaping the solution to deliver maximum benefits. You can take complex issues and explain them for a diverse audience. Essentials: Experience in ERP, EPM and cloud computing (including storage, platforms and data) Relevant work experience in Finance technology or related field Finance transformation experience with Workday Translate business requirements into specific system, application or process designs covering both functional and non-functional aspects Demonstrate a good understanding of Workday transactional data flows, but also to provide knowledge, insight and support for data migration activities Experience designing / implementing ERP systems Ideally, Workday Finance, FDM and Engagement Manager Certified Possess good problem solving and analytical skills Be able to plan and deliver the scope and deliverables of the team Manage stakeholders using clear communications and be able to form strong client relationships Demonstrate a clear understanding of risk in relation to ERP delivery projects Work effectively within an inclusive team and actively support the development of individuals and teams, both formally and informally Experience of at least two end to end Workday implementations Desirables: Demonstrated understanding of the current state of the art for automation, continuous integration/deployment and cloud-based delivery models Comfortable talking about technical issues with business people and business issues with technical people Able to express complex concepts in plain language to reach broader audiences Ability to craft a compelling message and tailor it for a given audience, combining technical expertise with simple, everyday language to deliver a story Demonstrated business domain and/ or industry knowledge Ability to work well with a cross-functional, geographically dispersed team and clients Effective cross-functional project management, communication and stakeholder management skills Excellent presentation and communication skills, with a focus on translating business requirements into information models Demonstrated effective written and verbal communication skills Demonstrated leadership and self-direction Experience in consulting or professional services or equivalent Connect to your business - Technology and Transformation Distinctive thinking, deep expertise, innovation and collaborative working. That's what connects us. That's what makes us Deloitte. If you want to help solve some of the biggest tech and transformational challenges around, join us. Together, we'll make an impact that matters. Enterprise, Technology and Performance Our clients want to achieve maximum value from digital transformation investments in Finance, Supply Chain and IT operations. That's where we come in. By taking a holistic view of performance improvement, including strategy, process design and technology enablement, we support the smooth operation of transformations. Personal independence Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further detail as you progress through the recruitment process or you can contact the Independence team upon request. Connect with your colleagues "As part of the Workday Finance Team, I have seen myself grow both professionally and personally over the last 4 years. This has been possible with the constant support and encouragement provided by all my team members. If you are interested in Workday Finance, Adaptive or are generally curious about Finance Transformation projects, this is a great team to join. We also have some lovely work socials to keep that work life balance in check." - Nupur Banerjee - Technology & Transformation "I've loved being a part of the Workday Financials team at Deloitte - I have been in the team for nearly 4 years now, and from day one I have been given fantastic opportunities to implement Workday for global clients. The project work is challenging but fun, and a close-knit team means you never have to look far for support and advice if you need it." - Rebecca Heald - Technology & Transformation Our hybrid working policy You'll be based in one of our UK offices with hybrid working. At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role. Our commitment to you Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before. We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for. . click apply for full job details
The SRE Observability Lead Engineer is a hands-on leader responsible for shaping and delivering the future of Observability across Services Technology. This role reports into the Head of SRE Services and sits within a small central enablement team. You will define the long-term vision, build and scale modern observability capabilities across business lines, and lead a small team of SREs delivering reusable observability services. This is a blended leadership and engineering role - the ideal candidate pairs strategic vision with the technical depth to resolve real-world telemetry challenges across on-prem, cloud, and container-based environments (ECS, Kubernetes, etc.). You'll work closely with architecture & other engineering functions to not only resolve common challenges affecting SREs aligned to LoBs, but will ensure observability is embedded as a non-functional requirement (NFR) for all new services going live. You will collaborate with platform and infrastructure teams to ensure enterprise-scale, not siloed solutions. You will also be responsible for managing a small, high-impact team of SREs based in your region. This role requires a comprehensive understanding of observability challenges across Services (Payments, Securities Services, Trade, Digital & Data) and the ability to influence outcomes at the enterprise level. Strong commercial awareness, technical credibility, and excellent communication skills are essential to negotiate internally, influence peers, and drive change. Some external communication may be necessary. Responsibilities Define and own the strategic vision and multi-year roadmap for Observability across Services Technology, aligned with enterprise reliability and production goals. Translate strategy into an actionable delivery plan in partnership with Services Architecture & Engineering function, delivering incremental, high-value milestones toward a unified, scalable observability architecture. Lead and mentor SREs across Services, fostering a technical growth and SRE mindset. Build and offer a suite of central observability services across LoBs - including standardized telemetry libraries, onboarding templates, dashboard packs, and alerting standards. Drive reusability and efficiency by creating common patterns and golden paths for observability adoption across critical client flows and platforms. Partner with infrastructure, CTO and other SMBF tooling teams, to ensure observability tooling is scalable, resilient, and avoids duplication ("cottage industries"). Work hands-on to troubleshoot telemetry and instrumentation issues across on-prem, cloud (AWS, GCP, etc.), and ECS/K-based environments. Collaborate closely with the architecture function to support implementation of observability NFRs in the SDLC, ensuring new apps go live with sufficient coverage and insight. Support SRE Communities of Practice (CoP) and foster strong relationships with SREs, developers, and platform leads across Services and beyond to accelerate adoption & promote SRE best practices like SLO adoption, Capacity Planning. Use Jira/Agile workflows to track and report on observability maturity across Services LoBs - coverage, adoption, and contribution to improved client experience. Remove inefficiencies and provide solutions to enable unified views of consolidated SLOs for critical E2E client journeys for Payments & other Services critical user journeys. Influence and align senior stakeholders across functions (applications, infrastructure, controls, and audit) to drive observability investment for critical client flows across Services. Represent Services in working groups to influence enterprise observability standards, ensuring feedback from Services is reflected. Lead people management responsibilities for your direct team, including management of headcount, goal setting, performance evaluation, compensation, and hiring. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications Relevant experience in Observability, SRE, Infrastructure Engineering, or Platform Architecture, including several years in senior leadership roles. Deep expertise in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms. Strong hands-on experience across hybrid infrastructure, including on-prem, cloud (AWS, GCP, Azure), and container platforms (ECS, Kubernetes). Proven ability to design scalable telemetry and instrumentation strategies, resolve production observability gaps, and integrate them into large-scale systems. Experience leading teams and managing people across geographically distributed locations. Strong ability to influence platform, cloud, and engineering leaders to ensure observability tooling is built for reuse and scale. Deep understanding of SRE fundamentals, including SLIs, SLOs, error budgets, and telemetry-driven operations. Strong collaboration skills and experience working across federated teams, building consensus and delivering change. Ability to stay up to date with industry trends and apply them to improve internal tooling and design decisions. Excellent written and verbal communication skills; able to influence and articulate complex concepts to technical and non-technical audiences. Education Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or a related technical field. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Family: Applications Support Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. View Citi's EEO Policy Statement and the Know Your Rights poster.
Feb 05, 2026
Full time
The SRE Observability Lead Engineer is a hands-on leader responsible for shaping and delivering the future of Observability across Services Technology. This role reports into the Head of SRE Services and sits within a small central enablement team. You will define the long-term vision, build and scale modern observability capabilities across business lines, and lead a small team of SREs delivering reusable observability services. This is a blended leadership and engineering role - the ideal candidate pairs strategic vision with the technical depth to resolve real-world telemetry challenges across on-prem, cloud, and container-based environments (ECS, Kubernetes, etc.). You'll work closely with architecture & other engineering functions to not only resolve common challenges affecting SREs aligned to LoBs, but will ensure observability is embedded as a non-functional requirement (NFR) for all new services going live. You will collaborate with platform and infrastructure teams to ensure enterprise-scale, not siloed solutions. You will also be responsible for managing a small, high-impact team of SREs based in your region. This role requires a comprehensive understanding of observability challenges across Services (Payments, Securities Services, Trade, Digital & Data) and the ability to influence outcomes at the enterprise level. Strong commercial awareness, technical credibility, and excellent communication skills are essential to negotiate internally, influence peers, and drive change. Some external communication may be necessary. Responsibilities Define and own the strategic vision and multi-year roadmap for Observability across Services Technology, aligned with enterprise reliability and production goals. Translate strategy into an actionable delivery plan in partnership with Services Architecture & Engineering function, delivering incremental, high-value milestones toward a unified, scalable observability architecture. Lead and mentor SREs across Services, fostering a technical growth and SRE mindset. Build and offer a suite of central observability services across LoBs - including standardized telemetry libraries, onboarding templates, dashboard packs, and alerting standards. Drive reusability and efficiency by creating common patterns and golden paths for observability adoption across critical client flows and platforms. Partner with infrastructure, CTO and other SMBF tooling teams, to ensure observability tooling is scalable, resilient, and avoids duplication ("cottage industries"). Work hands-on to troubleshoot telemetry and instrumentation issues across on-prem, cloud (AWS, GCP, etc.), and ECS/K-based environments. Collaborate closely with the architecture function to support implementation of observability NFRs in the SDLC, ensuring new apps go live with sufficient coverage and insight. Support SRE Communities of Practice (CoP) and foster strong relationships with SREs, developers, and platform leads across Services and beyond to accelerate adoption & promote SRE best practices like SLO adoption, Capacity Planning. Use Jira/Agile workflows to track and report on observability maturity across Services LoBs - coverage, adoption, and contribution to improved client experience. Remove inefficiencies and provide solutions to enable unified views of consolidated SLOs for critical E2E client journeys for Payments & other Services critical user journeys. Influence and align senior stakeholders across functions (applications, infrastructure, controls, and audit) to drive observability investment for critical client flows across Services. Represent Services in working groups to influence enterprise observability standards, ensuring feedback from Services is reflected. Lead people management responsibilities for your direct team, including management of headcount, goal setting, performance evaluation, compensation, and hiring. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications Relevant experience in Observability, SRE, Infrastructure Engineering, or Platform Architecture, including several years in senior leadership roles. Deep expertise in observability tools and stacks such as Grafana, Prometheus, OpenTelemetry, ELK, Splunk, and similar platforms. Strong hands-on experience across hybrid infrastructure, including on-prem, cloud (AWS, GCP, Azure), and container platforms (ECS, Kubernetes). Proven ability to design scalable telemetry and instrumentation strategies, resolve production observability gaps, and integrate them into large-scale systems. Experience leading teams and managing people across geographically distributed locations. Strong ability to influence platform, cloud, and engineering leaders to ensure observability tooling is built for reuse and scale. Deep understanding of SRE fundamentals, including SLIs, SLOs, error budgets, and telemetry-driven operations. Strong collaboration skills and experience working across federated teams, building consensus and delivering change. Ability to stay up to date with industry trends and apply them to improve internal tooling and design decisions. Excellent written and verbal communication skills; able to influence and articulate complex concepts to technical and non-technical audiences. Education Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, or a related technical field. What we'll provide you By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as: 27 days annual leave (plus bank holidays) A discretional annual performance related bonus Private Medical Care & Life Insurance Employee Assistance Program Pension Plan Paid Parental Leave Special discounts for employees, family, and friends Access to an array of learning and development resources Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive. Job Family Group: Technology Family: Applications Support Time Type: Full time Most Relevant Skills Please see the requirements listed above. Other Relevant Skills For complementary skills, please see above and/or contact the recruiter. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. View Citi's EEO Policy Statement and the Know Your Rights poster.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Marketing Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.). Salesforce product certifications are a plus (AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant, B2C Commerce Developer). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 daysUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Feb 05, 2026
Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job CategoryCustomer SuccessJob Details About Salesforce Salesforce is the AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will serve as a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep relationships with your customers and account teams and maintaining an awareness of key events, needs, potential risks, and value drivers. With a continual focus on your customers' business needs, you will help to improve their overall technical and operational health, helping them to realize the maximum value out of their Salesforce investment. You will act as a point of contact for any major customer incidents, being responsible for managing expectations and communications through the resolution of such incidents. These activities will enable you to proactively set the customer up for success through optimisation of the platform, with special care during critically important peak events. This will require deep technical knowledge of the Salesforce platform, and the ability to work closely across internal and external teams to provide a unified Signature experience. Your Impact Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion. Cultivate and maintain stakeholder relationships with the customer's IT and business executive leadership, sponsors, and decision-makers within customer organisations that have purchased Signature. Help your customers achieve their business goals and outcomes on the Salesforce platform by: Coordinating the completion of the Signature Success catalog of services as required for your customer. Providing timely, proactive Salesforce feature guidance based on the areas of interest for your customer. Acting as an advisor to your customers for the adoption of new features of Salesforce's annual release schedules and identifying potential challenges and risks to your customer's implementation. Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success. Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues. The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer's need. Minimum Requirements Minimum of 7 years of work experience in one or more of the following: Technical Customer Success, Salesforce CRM or SaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture. Experience with Salesforce Marketing Cloud and/or a relevant competing platform. 4+ years' experience in management consulting services, Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organisation, including executive and C-level. Skills for analysing technical concepts and translating them into business terms and mapping business requirements into technical features. Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners. Knowledge of software development process and design methodologies. Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects. Preferred Requirements Experience with Salesforce Marketing Cloud and/or Commerce Cloud, and/or a competing platform (i.e. Shopify, Adobe, Marketo, etc.). Salesforce product certifications are a plus (AI Specialist, Administrator, Advanced Administrator, Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, Data Cloud Specialist, Marketing Cloud: Administrator, Consultant, Email Specialist, Engagement Consultant, B2C Commerce Developer). Knowledge of Salesforce products and features, capabilities, best use, and how to deploy. Experience working with Enterprise-level customers. Note: This role is office-flexible, and the expectation is to be in office 3 daysUnleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form.Posting StatementAny employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Job Title: Lead Systems Engineer / Team Lead Location: Rochester Salary: Up to £65,000 dependent on skills and experience. We are recruiting for a range of technical and team leading positions What you'll be doing: Providing guidance to less experienced engineers, supporting team members wellbeing and career development Collaborating to uncover technical solutions and sharing recommendations Contributing to strategic project aspects and facilitating implementation of initiatives Understanding scope, size and time phasing of packages of work, how these contribute to project success Understanding the team size and skillset required, giving regular status and recommendations on resourcing requirements to the project and functional engineering manager Understanding and enabling dependencies or facilities required across the team Supporting the business by creating new estimates for bids and maintaining the schedule and budget for on-going projects Your skills and experiences: Essential: Experience in the systems engineering domain and product lifecycle Familiarity with system engineering tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink Experience leading a team and making decisions from either a technical or managerial aspect A degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Aerospace, Physics or Mathematics) Desirable: Experience leading and managing a system engineering team in relevant product markets Experience in integration, test, and/or verification of real time and/or safety related systems An understanding of information assurance, cyber security and environmental impact aspects relating to real time embedded engineering products Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Engineering Team: We are looking for experienced and dynamic individuals to step up and provide coordination and strategy for execution of the systems engineering on one or more projects. This role will provide support to the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 05, 2026
Full time
Job Title: Lead Systems Engineer / Team Lead Location: Rochester Salary: Up to £65,000 dependent on skills and experience. We are recruiting for a range of technical and team leading positions What you'll be doing: Providing guidance to less experienced engineers, supporting team members wellbeing and career development Collaborating to uncover technical solutions and sharing recommendations Contributing to strategic project aspects and facilitating implementation of initiatives Understanding scope, size and time phasing of packages of work, how these contribute to project success Understanding the team size and skillset required, giving regular status and recommendations on resourcing requirements to the project and functional engineering manager Understanding and enabling dependencies or facilities required across the team Supporting the business by creating new estimates for bids and maintaining the schedule and budget for on-going projects Your skills and experiences: Essential: Experience in the systems engineering domain and product lifecycle Familiarity with system engineering tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink Experience leading a team and making decisions from either a technical or managerial aspect A degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Aerospace, Physics or Mathematics) Desirable: Experience leading and managing a system engineering team in relevant product markets Experience in integration, test, and/or verification of real time and/or safety related systems An understanding of information assurance, cyber security and environmental impact aspects relating to real time embedded engineering products Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Engineering Team: We are looking for experienced and dynamic individuals to step up and provide coordination and strategy for execution of the systems engineering on one or more projects. This role will provide support to the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Lead Systems Engineer / Team Lead Location: Rochester Salary: Up to £65,000 dependent on skills and experience. We are recruiting for a range of technical and team leading positions What you'll be doing: Providing guidance to less experienced engineers, supporting team members wellbeing and career development Collaborating to uncover technical solutions and sharing recommendations Contributing to strategic project aspects and facilitating implementation of initiatives Understanding scope, size and time phasing of packages of work, how these contribute to project success Understanding the team size and skillset required, giving regular status and recommendations on resourcing requirements to the project and functional engineering manager Understanding and enabling dependencies or facilities required across the team Supporting the business by creating new estimates for bids and maintaining the schedule and budget for on-going projects Your skills and experiences: Essential: Experience in the systems engineering domain and product lifecycle Familiarity with system engineering tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink Experience leading a team and making decisions from either a technical or managerial aspect A degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Aerospace, Physics or Mathematics) Desirable: Experience leading and managing a system engineering team in relevant product markets Experience in integration, test, and/or verification of real time and/or safety related systems An understanding of information assurance, cyber security and environmental impact aspects relating to real time embedded engineering products Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Engineering Team: We are looking for experienced and dynamic individuals to step up and provide coordination and strategy for execution of the systems engineering on one or more projects. This role will provide support to the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 05, 2026
Full time
Job Title: Lead Systems Engineer / Team Lead Location: Rochester Salary: Up to £65,000 dependent on skills and experience. We are recruiting for a range of technical and team leading positions What you'll be doing: Providing guidance to less experienced engineers, supporting team members wellbeing and career development Collaborating to uncover technical solutions and sharing recommendations Contributing to strategic project aspects and facilitating implementation of initiatives Understanding scope, size and time phasing of packages of work, how these contribute to project success Understanding the team size and skillset required, giving regular status and recommendations on resourcing requirements to the project and functional engineering manager Understanding and enabling dependencies or facilities required across the team Supporting the business by creating new estimates for bids and maintaining the schedule and budget for on-going projects Your skills and experiences: Essential: Experience in the systems engineering domain and product lifecycle Familiarity with system engineering tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink Experience leading a team and making decisions from either a technical or managerial aspect A degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Aerospace, Physics or Mathematics) Desirable: Experience leading and managing a system engineering team in relevant product markets Experience in integration, test, and/or verification of real time and/or safety related systems An understanding of information assurance, cyber security and environmental impact aspects relating to real time embedded engineering products Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Engineering Team: We are looking for experienced and dynamic individuals to step up and provide coordination and strategy for execution of the systems engineering on one or more projects. This role will provide support to the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Lead Systems Engineer / Team Lead Location: Rochester Salary: Up to £65,000 dependent on skills and experience. We are recruiting for a range of technical and team leading positions What you'll be doing: Providing guidance to less experienced engineers, supporting team members wellbeing and career development Collaborating to uncover technical solutions and sharing recommendations Contributing to strategic project aspects and facilitating implementation of initiatives Understanding scope, size and time phasing of packages of work, how these contribute to project success Understanding the team size and skillset required, giving regular status and recommendations on resourcing requirements to the project and functional engineering manager Understanding and enabling dependencies or facilities required across the team Supporting the business by creating new estimates for bids and maintaining the schedule and budget for on-going projects Your skills and experiences: Essential: Experience in the systems engineering domain and product lifecycle Familiarity with system engineering tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink Experience leading a team and making decisions from either a technical or managerial aspect A degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Aerospace, Physics or Mathematics) Desirable: Experience leading and managing a system engineering team in relevant product markets Experience in integration, test, and/or verification of real time and/or safety related systems An understanding of information assurance, cyber security and environmental impact aspects relating to real time embedded engineering products Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Engineering Team: We are looking for experienced and dynamic individuals to step up and provide coordination and strategy for execution of the systems engineering on one or more projects. This role will provide support to the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 05, 2026
Full time
Job Title: Lead Systems Engineer / Team Lead Location: Rochester Salary: Up to £65,000 dependent on skills and experience. We are recruiting for a range of technical and team leading positions What you'll be doing: Providing guidance to less experienced engineers, supporting team members wellbeing and career development Collaborating to uncover technical solutions and sharing recommendations Contributing to strategic project aspects and facilitating implementation of initiatives Understanding scope, size and time phasing of packages of work, how these contribute to project success Understanding the team size and skillset required, giving regular status and recommendations on resourcing requirements to the project and functional engineering manager Understanding and enabling dependencies or facilities required across the team Supporting the business by creating new estimates for bids and maintaining the schedule and budget for on-going projects Your skills and experiences: Essential: Experience in the systems engineering domain and product lifecycle Familiarity with system engineering tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink Experience leading a team and making decisions from either a technical or managerial aspect A degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Aerospace, Physics or Mathematics) Desirable: Experience leading and managing a system engineering team in relevant product markets Experience in integration, test, and/or verification of real time and/or safety related systems An understanding of information assurance, cyber security and environmental impact aspects relating to real time embedded engineering products Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Engineering Team: We are looking for experienced and dynamic individuals to step up and provide coordination and strategy for execution of the systems engineering on one or more projects. This role will provide support to the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Lead Systems Engineer / Team Lead Location: Rochester Salary: Up to £65,000 dependent on skills and experience. We are recruiting for a range of technical and team leading positions What you'll be doing: Providing guidance to less experienced engineers, supporting team members wellbeing and career development Collaborating to uncover technical solutions and sharing recommendations Contributing to strategic project aspects and facilitating implementation of initiatives Understanding scope, size and time phasing of packages of work, how these contribute to project success Understanding the team size and skillset required, giving regular status and recommendations on resourcing requirements to the project and functional engineering manager Understanding and enabling dependencies or facilities required across the team Supporting the business by creating new estimates for bids and maintaining the schedule and budget for on-going projects Your skills and experiences: Essential: Experience in the systems engineering domain and product lifecycle Familiarity with system engineering tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink Experience leading a team and making decisions from either a technical or managerial aspect A degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Aerospace, Physics or Mathematics) Desirable: Experience leading and managing a system engineering team in relevant product markets Experience in integration, test, and/or verification of real time and/or safety related systems An understanding of information assurance, cyber security and environmental impact aspects relating to real time embedded engineering products Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Engineering Team: We are looking for experienced and dynamic individuals to step up and provide coordination and strategy for execution of the systems engineering on one or more projects. This role will provide support to the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 05, 2026
Full time
Job Title: Lead Systems Engineer / Team Lead Location: Rochester Salary: Up to £65,000 dependent on skills and experience. We are recruiting for a range of technical and team leading positions What you'll be doing: Providing guidance to less experienced engineers, supporting team members wellbeing and career development Collaborating to uncover technical solutions and sharing recommendations Contributing to strategic project aspects and facilitating implementation of initiatives Understanding scope, size and time phasing of packages of work, how these contribute to project success Understanding the team size and skillset required, giving regular status and recommendations on resourcing requirements to the project and functional engineering manager Understanding and enabling dependencies or facilities required across the team Supporting the business by creating new estimates for bids and maintaining the schedule and budget for on-going projects Your skills and experiences: Essential: Experience in the systems engineering domain and product lifecycle Familiarity with system engineering tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink Experience leading a team and making decisions from either a technical or managerial aspect A degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Aerospace, Physics or Mathematics) Desirable: Experience leading and managing a system engineering team in relevant product markets Experience in integration, test, and/or verification of real time and/or safety related systems An understanding of information assurance, cyber security and environmental impact aspects relating to real time embedded engineering products Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Engineering Team: We are looking for experienced and dynamic individuals to step up and provide coordination and strategy for execution of the systems engineering on one or more projects. This role will provide support to the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Lead Systems Engineer / Team Lead Location: Rochester Salary: Up to £65,000 dependent on skills and experience. We are recruiting for a range of technical and team leading positions What you'll be doing: Providing guidance to less experienced engineers, supporting team members wellbeing and career development Collaborating to uncover technical solutions and sharing recommendations Contributing to strategic project aspects and facilitating implementation of initiatives Understanding scope, size and time phasing of packages of work, how these contribute to project success Understanding the team size and skillset required, giving regular status and recommendations on resourcing requirements to the project and functional engineering manager Understanding and enabling dependencies or facilities required across the team Supporting the business by creating new estimates for bids and maintaining the schedule and budget for on-going projects Your skills and experiences: Essential: Experience in the systems engineering domain and product lifecycle Familiarity with system engineering tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink Experience leading a team and making decisions from either a technical or managerial aspect A degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Aerospace, Physics or Mathematics) Desirable: Experience leading and managing a system engineering team in relevant product markets Experience in integration, test, and/or verification of real time and/or safety related systems An understanding of information assurance, cyber security and environmental impact aspects relating to real time embedded engineering products Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Engineering Team: We are looking for experienced and dynamic individuals to step up and provide coordination and strategy for execution of the systems engineering on one or more projects. This role will provide support to the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 05, 2026
Full time
Job Title: Lead Systems Engineer / Team Lead Location: Rochester Salary: Up to £65,000 dependent on skills and experience. We are recruiting for a range of technical and team leading positions What you'll be doing: Providing guidance to less experienced engineers, supporting team members wellbeing and career development Collaborating to uncover technical solutions and sharing recommendations Contributing to strategic project aspects and facilitating implementation of initiatives Understanding scope, size and time phasing of packages of work, how these contribute to project success Understanding the team size and skillset required, giving regular status and recommendations on resourcing requirements to the project and functional engineering manager Understanding and enabling dependencies or facilities required across the team Supporting the business by creating new estimates for bids and maintaining the schedule and budget for on-going projects Your skills and experiences: Essential: Experience in the systems engineering domain and product lifecycle Familiarity with system engineering tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink Experience leading a team and making decisions from either a technical or managerial aspect A degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Aerospace, Physics or Mathematics) Desirable: Experience leading and managing a system engineering team in relevant product markets Experience in integration, test, and/or verification of real time and/or safety related systems An understanding of information assurance, cyber security and environmental impact aspects relating to real time embedded engineering products Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Engineering Team: We are looking for experienced and dynamic individuals to step up and provide coordination and strategy for execution of the systems engineering on one or more projects. This role will provide support to the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Lead Systems Engineer / Team Lead Location: Rochester Salary: Up to £65,000 dependent on skills and experience. We are recruiting for a range of technical and team leading positions What you'll be doing: Providing guidance to less experienced engineers, supporting team members wellbeing and career development Collaborating to uncover technical solutions and sharing recommendations Contributing to strategic project aspects and facilitating implementation of initiatives Understanding scope, size and time phasing of packages of work, how these contribute to project success Understanding the team size and skillset required, giving regular status and recommendations on resourcing requirements to the project and functional engineering manager Understanding and enabling dependencies or facilities required across the team Supporting the business by creating new estimates for bids and maintaining the schedule and budget for on-going projects Your skills and experiences: Essential: Experience in the systems engineering domain and product lifecycle Familiarity with system engineering tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink Experience leading a team and making decisions from either a technical or managerial aspect A degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Aerospace, Physics or Mathematics) Desirable: Experience leading and managing a system engineering team in relevant product markets Experience in integration, test, and/or verification of real time and/or safety related systems An understanding of information assurance, cyber security and environmental impact aspects relating to real time embedded engineering products Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Engineering Team: We are looking for experienced and dynamic individuals to step up and provide coordination and strategy for execution of the systems engineering on one or more projects. This role will provide support to the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 05, 2026
Full time
Job Title: Lead Systems Engineer / Team Lead Location: Rochester Salary: Up to £65,000 dependent on skills and experience. We are recruiting for a range of technical and team leading positions What you'll be doing: Providing guidance to less experienced engineers, supporting team members wellbeing and career development Collaborating to uncover technical solutions and sharing recommendations Contributing to strategic project aspects and facilitating implementation of initiatives Understanding scope, size and time phasing of packages of work, how these contribute to project success Understanding the team size and skillset required, giving regular status and recommendations on resourcing requirements to the project and functional engineering manager Understanding and enabling dependencies or facilities required across the team Supporting the business by creating new estimates for bids and maintaining the schedule and budget for on-going projects Your skills and experiences: Essential: Experience in the systems engineering domain and product lifecycle Familiarity with system engineering tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink Experience leading a team and making decisions from either a technical or managerial aspect A degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Aerospace, Physics or Mathematics) Desirable: Experience leading and managing a system engineering team in relevant product markets Experience in integration, test, and/or verification of real time and/or safety related systems An understanding of information assurance, cyber security and environmental impact aspects relating to real time embedded engineering products Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Engineering Team: We are looking for experienced and dynamic individuals to step up and provide coordination and strategy for execution of the systems engineering on one or more projects. This role will provide support to the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Lead Systems Engineer / Team Lead Location: Rochester Salary: Up to £65,000 dependent on skills and experience. We are recruiting for a range of technical and team leading positions What you'll be doing: Providing guidance to less experienced engineers, supporting team members wellbeing and career development Collaborating to uncover technical solutions and sharing recommendations Contributing to strategic project aspects and facilitating implementation of initiatives Understanding scope, size and time phasing of packages of work, how these contribute to project success Understanding the team size and skillset required, giving regular status and recommendations on resourcing requirements to the project and functional engineering manager Understanding and enabling dependencies or facilities required across the team Supporting the business by creating new estimates for bids and maintaining the schedule and budget for on-going projects Your skills and experiences: Essential: Experience in the systems engineering domain and product lifecycle Familiarity with system engineering tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink Experience leading a team and making decisions from either a technical or managerial aspect A degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Aerospace, Physics or Mathematics) Desirable: Experience leading and managing a system engineering team in relevant product markets Experience in integration, test, and/or verification of real time and/or safety related systems An understanding of information assurance, cyber security and environmental impact aspects relating to real time embedded engineering products Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Engineering Team: We are looking for experienced and dynamic individuals to step up and provide coordination and strategy for execution of the systems engineering on one or more projects. This role will provide support to the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 05, 2026
Full time
Job Title: Lead Systems Engineer / Team Lead Location: Rochester Salary: Up to £65,000 dependent on skills and experience. We are recruiting for a range of technical and team leading positions What you'll be doing: Providing guidance to less experienced engineers, supporting team members wellbeing and career development Collaborating to uncover technical solutions and sharing recommendations Contributing to strategic project aspects and facilitating implementation of initiatives Understanding scope, size and time phasing of packages of work, how these contribute to project success Understanding the team size and skillset required, giving regular status and recommendations on resourcing requirements to the project and functional engineering manager Understanding and enabling dependencies or facilities required across the team Supporting the business by creating new estimates for bids and maintaining the schedule and budget for on-going projects Your skills and experiences: Essential: Experience in the systems engineering domain and product lifecycle Familiarity with system engineering tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink Experience leading a team and making decisions from either a technical or managerial aspect A degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Aerospace, Physics or Mathematics) Desirable: Experience leading and managing a system engineering team in relevant product markets Experience in integration, test, and/or verification of real time and/or safety related systems An understanding of information assurance, cyber security and environmental impact aspects relating to real time embedded engineering products Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Engineering Team: We are looking for experienced and dynamic individuals to step up and provide coordination and strategy for execution of the systems engineering on one or more projects. This role will provide support to the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Job Title: Lead Systems Engineer / Team Lead Location: Rochester Salary: Up to £65,000 dependent on skills and experience. We are recruiting for a range of technical and team leading positions What you'll be doing: Providing guidance to less experienced engineers, supporting team members wellbeing and career development Collaborating to uncover technical solutions and sharing recommendations Contributing to strategic project aspects and facilitating implementation of initiatives Understanding scope, size and time phasing of packages of work, how these contribute to project success Understanding the team size and skillset required, giving regular status and recommendations on resourcing requirements to the project and functional engineering manager Understanding and enabling dependencies or facilities required across the team Supporting the business by creating new estimates for bids and maintaining the schedule and budget for on-going projects Your skills and experiences: Essential: Experience in the systems engineering domain and product lifecycle Familiarity with system engineering tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink Experience leading a team and making decisions from either a technical or managerial aspect A degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Aerospace, Physics or Mathematics) Desirable: Experience leading and managing a system engineering team in relevant product markets Experience in integration, test, and/or verification of real time and/or safety related systems An understanding of information assurance, cyber security and environmental impact aspects relating to real time embedded engineering products Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Engineering Team: We are looking for experienced and dynamic individuals to step up and provide coordination and strategy for execution of the systems engineering on one or more projects. This role will provide support to the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
Feb 05, 2026
Full time
Job Title: Lead Systems Engineer / Team Lead Location: Rochester Salary: Up to £65,000 dependent on skills and experience. We are recruiting for a range of technical and team leading positions What you'll be doing: Providing guidance to less experienced engineers, supporting team members wellbeing and career development Collaborating to uncover technical solutions and sharing recommendations Contributing to strategic project aspects and facilitating implementation of initiatives Understanding scope, size and time phasing of packages of work, how these contribute to project success Understanding the team size and skillset required, giving regular status and recommendations on resourcing requirements to the project and functional engineering manager Understanding and enabling dependencies or facilities required across the team Supporting the business by creating new estimates for bids and maintaining the schedule and budget for on-going projects Your skills and experiences: Essential: Experience in the systems engineering domain and product lifecycle Familiarity with system engineering tools such as DOORS, Siemens Polarion, Enterprise Architect, CAMEO, MATLAB and/or Simulink Experience leading a team and making decisions from either a technical or managerial aspect A degree or equivalent qualification in a relevant Scientific/Engineering subject (e.g. Systems Engineering, Electronic Engineering, Aerospace, Physics or Mathematics) Desirable: Experience leading and managing a system engineering team in relevant product markets Experience in integration, test, and/or verification of real time and/or safety related systems An understanding of information assurance, cyber security and environmental impact aspects relating to real time embedded engineering products Benefits: As well as a competitive pension scheme, BAE Systems also offers employee share plans, an extensive range of flexible discounted health, wellbeing and lifestyle benefits, including a green car scheme, private health plans and shopping discounts - you may also be eligible for an annual incentive. The Systems Engineering Team: We are looking for experienced and dynamic individuals to step up and provide coordination and strategy for execution of the systems engineering on one or more projects. This role will provide support to the functional department and projects through work package scope, scheduling, resources and strategy for the project systems domain. Your role will include working with Engineering Project Managers to broadly understand the near-term work planned (3mth - 6mth) and longer term work planned (18mth - 24mth). You will be leading a team of highly capable engineers to deliver against your plans and estimates. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity of thought, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome people from all backgrounds and want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc .) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role , to allow for meaningful security vetting checks. Closing Date: 18th February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role . Therefore, if you are interested, please submit your application as early as possible.
