Ref: AK - Associate Or Director - Commercial Property Management Surveyor Cheshire/North West £55,000 to £70,000 Basic (D.O.E.) PLUS benefits The Opportunity Kingsley Recruitment is working exclusively with a leading firm of Chartered Surveyors and Commercial Property Agents that is looking to appoint an experienced Commercial Property Management Surveyor, at Associate or Director level. Geographically, the practice covers the Cheshire, Wales, Wirral & Merseyside regions, specialising in industrial, retail, office, leisure, land, investment and development real estate. The Role Portfolio Management: Oversee the day-to-day operations of a diverse portfolio of commercial properties located around the Northwest of England and North Wales, ensuring they are well maintained. Client Relations: Provide clients with the highest level of service and advice. Tenant Relations: Liaise with tenants to maintain positive relationships. Financial Management: Prepare and manage service charge budgets, track expenditure, and produce reconciliation reports. Compliance and Regulations: Aid in overseeing the facilities management to ensure all properties meet current regulations, and safety standards. Undertake regular property inspections and coordinate necessary repairs or improvements. Asset Management: Act for our management clients in lease renewals and rent reviews. Contribute to the development of the business, through networking and driving new business. Requirements Must be MRICS qualified with 5 -10 years' experience in property management A proven track record of managing a diverse portfolio of commercial properties. Good organisational and multitasking abilities. Excellent communication and interpersonal skills. Previous experience using TRAMPS is preferred. Proficiency in property management software and Microsoft 365 Financial acumen and experience in budgeting and financial reporting. Personal Attributes High level of integrity and professionalism. Ability to work independently, and as part of a team. Strong problem-solving skills and attention to detail. Proactive and strategic thinker with a growth mindset. What's in it for you Competitive salary package 25 days annual leave plus Bank Holidays. Joining a fast-growing property management team. Supportive and dynamic work environment. Opportunities for professional development and career growth. To seek further information or to apply for this position, please contact Andrew Kingsley MRICS on or email a copy of your latest CV to quoting the position and reference AK for this role. N.B. All Direct & Third-Party Applications shall be forwarded to Kingsley Property Recruitment for immediate review and shall not be recognised as an introduction.
Feb 05, 2026
Full time
Ref: AK - Associate Or Director - Commercial Property Management Surveyor Cheshire/North West £55,000 to £70,000 Basic (D.O.E.) PLUS benefits The Opportunity Kingsley Recruitment is working exclusively with a leading firm of Chartered Surveyors and Commercial Property Agents that is looking to appoint an experienced Commercial Property Management Surveyor, at Associate or Director level. Geographically, the practice covers the Cheshire, Wales, Wirral & Merseyside regions, specialising in industrial, retail, office, leisure, land, investment and development real estate. The Role Portfolio Management: Oversee the day-to-day operations of a diverse portfolio of commercial properties located around the Northwest of England and North Wales, ensuring they are well maintained. Client Relations: Provide clients with the highest level of service and advice. Tenant Relations: Liaise with tenants to maintain positive relationships. Financial Management: Prepare and manage service charge budgets, track expenditure, and produce reconciliation reports. Compliance and Regulations: Aid in overseeing the facilities management to ensure all properties meet current regulations, and safety standards. Undertake regular property inspections and coordinate necessary repairs or improvements. Asset Management: Act for our management clients in lease renewals and rent reviews. Contribute to the development of the business, through networking and driving new business. Requirements Must be MRICS qualified with 5 -10 years' experience in property management A proven track record of managing a diverse portfolio of commercial properties. Good organisational and multitasking abilities. Excellent communication and interpersonal skills. Previous experience using TRAMPS is preferred. Proficiency in property management software and Microsoft 365 Financial acumen and experience in budgeting and financial reporting. Personal Attributes High level of integrity and professionalism. Ability to work independently, and as part of a team. Strong problem-solving skills and attention to detail. Proactive and strategic thinker with a growth mindset. What's in it for you Competitive salary package 25 days annual leave plus Bank Holidays. Joining a fast-growing property management team. Supportive and dynamic work environment. Opportunities for professional development and career growth. To seek further information or to apply for this position, please contact Andrew Kingsley MRICS on or email a copy of your latest CV to quoting the position and reference AK for this role. N.B. All Direct & Third-Party Applications shall be forwarded to Kingsley Property Recruitment for immediate review and shall not be recognised as an introduction.
Customer Success Manager - Parcel Lockers At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Your role in our future Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible for: Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast paced work environment, allowing you to make an immediate impact on our team and company. Reporting to the customer success Director, we are looking for someone who is positive, supportive, and self starting. You are passionate about great customer service, tech savvy, and you enjoy detailed data related assignments. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. The purpose of Customer Success Management is to proactively guide locker hosts toward achieving their desired outcomes with our products or services, ensuring long term satisfaction, loyalty, and mutual growth. By building trusted relationships, driving product adoption, and delivering measurable value, Customer Success acts as a strategic partner that maximises customer lifetime value while enhancing retention rates and reducing churn. Parcel Lockers are a key focus line of business for Quadient globally. Retention and expansion of Strategic hosts and clients are essential to achieving the yearly growth required. Guide new and existing hosts through Quadient processes and continual benefits of hosting a locker. Create onboarding materials and automated processes (Videos, guides and FAQs). Product demos and training sessions where required. Act as a primary point of contact for locker hosts. Build strong, long term lifecycle relationships with each host. Develop loyalty. Understand host goals and align them to Quadient Locker goals. Respond to inbound enquiries, providing support for cases raised by Quadient contact Centre (CIC). Escalate technical issues to relevant technical support functions. Ensure timely resolution, communicate updates clearly to the host and internal functions. Drive Host contract renewals by promoting return on investment. Identify cross sell and joint marketing opportunities. Collaborate with Site acquisition team for expansion strategy and opportunity. Monitor Host locker performance, evaluating data (usage, adoption, growth). Identify risks of churn and take early preventative action. Your profile Understanding of customer lifecycle management, retention strategies and value realisation. Product knowledge: Ability to learn and apply a deep knowledge of smart lockers and software that runs smart lockers. Presentation skills and associated technologies such as MS PowerPoint CRM and CS Tools: Ability to use CRM (Salesforce and Salesloft), survey tools etc Data analysis analytics and organisational skills, using BI tools such as Power BI Strong communication skills (written and verbal) Project management: Knowledge of managing onboarding, implementation and succession plans Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Feb 05, 2026
Full time
Customer Success Manager - Parcel Lockers At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future focused business lead the way in powering secure and sustainable business connections through digital and physical channels. Your role in our future Reporting to the Director of Customer Success for Parcel Locker Solutions this role is responsible for: Quadient Lockers UK Ltd have an essential new opportunity for a Customer Success Manager, in an exciting, fast paced work environment, allowing you to make an immediate impact on our team and company. Reporting to the customer success Director, we are looking for someone who is positive, supportive, and self starting. You are passionate about great customer service, tech savvy, and you enjoy detailed data related assignments. If you are looking for a company where everyone works together and "wears a few hats", "rolls up their sleeves" to get the job done, this opportunity may be perfect for you. The purpose of Customer Success Management is to proactively guide locker hosts toward achieving their desired outcomes with our products or services, ensuring long term satisfaction, loyalty, and mutual growth. By building trusted relationships, driving product adoption, and delivering measurable value, Customer Success acts as a strategic partner that maximises customer lifetime value while enhancing retention rates and reducing churn. Parcel Lockers are a key focus line of business for Quadient globally. Retention and expansion of Strategic hosts and clients are essential to achieving the yearly growth required. Guide new and existing hosts through Quadient processes and continual benefits of hosting a locker. Create onboarding materials and automated processes (Videos, guides and FAQs). Product demos and training sessions where required. Act as a primary point of contact for locker hosts. Build strong, long term lifecycle relationships with each host. Develop loyalty. Understand host goals and align them to Quadient Locker goals. Respond to inbound enquiries, providing support for cases raised by Quadient contact Centre (CIC). Escalate technical issues to relevant technical support functions. Ensure timely resolution, communicate updates clearly to the host and internal functions. Drive Host contract renewals by promoting return on investment. Identify cross sell and joint marketing opportunities. Collaborate with Site acquisition team for expansion strategy and opportunity. Monitor Host locker performance, evaluating data (usage, adoption, growth). Identify risks of churn and take early preventative action. Your profile Understanding of customer lifecycle management, retention strategies and value realisation. Product knowledge: Ability to learn and apply a deep knowledge of smart lockers and software that runs smart lockers. Presentation skills and associated technologies such as MS PowerPoint CRM and CS Tools: Ability to use CRM (Salesforce and Salesloft), survey tools etc Data analysis analytics and organisational skills, using BI tools such as Power BI Strong communication skills (written and verbal) Project management: Knowledge of managing onboarding, implementation and succession plans Knowledge gaps can be filled. Even if you don't satisfy every single requirement or meet every qualification listed, we still want to hear from you.
Due to an expanding order book, my Cheshire based client have an opening for a position as a Layout Designer within their Design team. The ideal candidate will have experience in a similar role and be responsible for running a team, either in-house or managing external consultants. The candidate will liaise directly with the Architecture Director and be responsible for ensuring work is completed in line with programme and client s expectations and our own quality standards. The Role: - Preparing feasibility sketch layouts in support of client bid submissions and responding to planning/ client comments. - Liaising with clients to ensure applications meet their brief. - Digesting information provided by client to inform design parameters. - Project co-ordination / management utilising resource within team to prepare all drawings and documents required for the submission of planning applications. - Co-ordinating information between consultants. - Liaising with local authority Officers and other stakeholders to progress planning applications or gain approval. - Making necessary amendments to planning application pack as required to obtain planning permissions. - Preparing Planning Layouts (including templates, design of road layout and landscaping). - Preparing planning house types (floor plans & elevations). - Preparing street scenes. - Preparing Design & Access Statements / Supporting Statements / Planning Statements. - Preparing presentation material (Coloured layouts, 3D perspective views). The Candidate: • Experience within the residential housing sector. • Robust understanding of clients house type range and plotting requirements. • Prepare accurate, error free drawing information. • Strong knowledge of planning policy / process / requirements and application procedures. • Knowledge of documents such as Manual for Streets, Government Design Guides and /or Building Regulations. • Ability to work within a team or individually, offering experience to the team when required. • Good communication skills, both verbally and written. • Proficient with Microsoft Office (Microsoft, Excel, Word, Power-point & Outlook). • Proficient with AutoCAD and Adobe Suite (Photoshop & Indesign). • Possess Full UK Driving licence and own transport. • Willingness to travel. Minimum Qualifications Required: • ONC/HNC in construction related course • 3 GCSEs at C or above, to include English and Mathematics Desirable requirements; • Experience with other presentation software such as: Sketch-up & Revit Essential Personal Attributes; • Methodical & Organised Disciplines • Good timekeeping & Communication skills • A team player and of personable smart character
Feb 05, 2026
Full time
Due to an expanding order book, my Cheshire based client have an opening for a position as a Layout Designer within their Design team. The ideal candidate will have experience in a similar role and be responsible for running a team, either in-house or managing external consultants. The candidate will liaise directly with the Architecture Director and be responsible for ensuring work is completed in line with programme and client s expectations and our own quality standards. The Role: - Preparing feasibility sketch layouts in support of client bid submissions and responding to planning/ client comments. - Liaising with clients to ensure applications meet their brief. - Digesting information provided by client to inform design parameters. - Project co-ordination / management utilising resource within team to prepare all drawings and documents required for the submission of planning applications. - Co-ordinating information between consultants. - Liaising with local authority Officers and other stakeholders to progress planning applications or gain approval. - Making necessary amendments to planning application pack as required to obtain planning permissions. - Preparing Planning Layouts (including templates, design of road layout and landscaping). - Preparing planning house types (floor plans & elevations). - Preparing street scenes. - Preparing Design & Access Statements / Supporting Statements / Planning Statements. - Preparing presentation material (Coloured layouts, 3D perspective views). The Candidate: • Experience within the residential housing sector. • Robust understanding of clients house type range and plotting requirements. • Prepare accurate, error free drawing information. • Strong knowledge of planning policy / process / requirements and application procedures. • Knowledge of documents such as Manual for Streets, Government Design Guides and /or Building Regulations. • Ability to work within a team or individually, offering experience to the team when required. • Good communication skills, both verbally and written. • Proficient with Microsoft Office (Microsoft, Excel, Word, Power-point & Outlook). • Proficient with AutoCAD and Adobe Suite (Photoshop & Indesign). • Possess Full UK Driving licence and own transport. • Willingness to travel. Minimum Qualifications Required: • ONC/HNC in construction related course • 3 GCSEs at C or above, to include English and Mathematics Desirable requirements; • Experience with other presentation software such as: Sketch-up & Revit Essential Personal Attributes; • Methodical & Organised Disciplines • Good timekeeping & Communication skills • A team player and of personable smart character
About this role Location: London & Dublin The Position We are seeking an experienced sales professional with a proven track record of managing complex enterprise relationships within the Investments industry, with a particular focus on Asset Servicing (including Fund Administrators, Depositary Banks, and third party ManCos). You will join a growing team dedicated to the Asset Servicing segment at one of the world's leading firms, helping to expand our presence across EMEA by driving new business and deepening partnerships with existing clients. To thrive in this role, you will bring exceptional commercial acumen, demonstrable success in enterprise sales, a passion for delivering results, and a commitment to building strong, trust based relationships that create value for both clients and the firm. Your day would include Delivering presentations of our company products to potential and existing clients Actively generating and maintaining sales pipeline and document sales activity through our CRM Opportunity to be part of a dynamic and motivated team You will join us to accelerate and grow sales across our eFront platforms to deliver aspirational financial results measured by AUA/AUC/AUM, net new assets and revenue targets with a focus on the Asset Servicing industry. Customizing the promotional materials to incorporate the clients' context Conducting research and contact new potential clients to qualify them Developing a strong understanding of eFront's products range dedicated to private market and the wider Aladdin and Preqin product range to provide comprehensive solutions to Asset Servicing clients Strengthen existing client relationships and be the go to person for our clients by having a deep understanding of our client's needs. Participating in pre sales activity including demonstrating product functionality to clients Partner with client business leadership team in executing business plan, including sales targets for accounts Working on internal reports and analytics for the sales organization. You have Bachelor's degree or foreign equivalent minimum (CFA, CAIA or CIPM designation is a plus) 10+ years in Financial Software industries and ideally in the Private Markets Asset Servicing industry A Sales mentality with strong qualifying and closing skills Robust interpersonal skills and be confident, friendly and respectful individual with excellent written and verbal communication skills Comfortable collaborating closely with both BlackRock's clients and colleagues at all levels You are skilled at generating your own leads through cold calling, blitzing, research, networking, and driving your territory. Experience working on CRM tools Ability to work in a fast paced, dynamic environment with great sense of details Great teammate Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Feb 05, 2026
Full time
About this role Location: London & Dublin The Position We are seeking an experienced sales professional with a proven track record of managing complex enterprise relationships within the Investments industry, with a particular focus on Asset Servicing (including Fund Administrators, Depositary Banks, and third party ManCos). You will join a growing team dedicated to the Asset Servicing segment at one of the world's leading firms, helping to expand our presence across EMEA by driving new business and deepening partnerships with existing clients. To thrive in this role, you will bring exceptional commercial acumen, demonstrable success in enterprise sales, a passion for delivering results, and a commitment to building strong, trust based relationships that create value for both clients and the firm. Your day would include Delivering presentations of our company products to potential and existing clients Actively generating and maintaining sales pipeline and document sales activity through our CRM Opportunity to be part of a dynamic and motivated team You will join us to accelerate and grow sales across our eFront platforms to deliver aspirational financial results measured by AUA/AUC/AUM, net new assets and revenue targets with a focus on the Asset Servicing industry. Customizing the promotional materials to incorporate the clients' context Conducting research and contact new potential clients to qualify them Developing a strong understanding of eFront's products range dedicated to private market and the wider Aladdin and Preqin product range to provide comprehensive solutions to Asset Servicing clients Strengthen existing client relationships and be the go to person for our clients by having a deep understanding of our client's needs. Participating in pre sales activity including demonstrating product functionality to clients Partner with client business leadership team in executing business plan, including sales targets for accounts Working on internal reports and analytics for the sales organization. You have Bachelor's degree or foreign equivalent minimum (CFA, CAIA or CIPM designation is a plus) 10+ years in Financial Software industries and ideally in the Private Markets Asset Servicing industry A Sales mentality with strong qualifying and closing skills Robust interpersonal skills and be confident, friendly and respectful individual with excellent written and verbal communication skills Comfortable collaborating closely with both BlackRock's clients and colleagues at all levels You are skilled at generating your own leads through cold calling, blitzing, research, networking, and driving your territory. Experience working on CRM tools Ability to work in a fast paced, dynamic environment with great sense of details Great teammate Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Healthcare Audit Data Analyst £41,278 pa plus excellent benefits London WC1 and home-based 35 hours per week, full-time Fixed Term Contract to 31 March 2027 (potential extension to 31 March 2030). The Royal College of Paediatrics and Child Health (RCPCH) is seeking a highly skilled Healthcare Audit Data Analyst to join our Research and Quality Improvement Directorate, which promotes evidence-based practice and improves health outcomes for children. This is an exciting opportunity to work on national audit programmes that shape paediatric care across the UK. Reporting to the Project Manager (Audits), you will manage complex healthcare datasets, lead on data analysis using R/R Studio, and produce high-quality outputs for clinicians, commissioners, and policy makers. You'll play a key role in delivering robust, reproducible analytical pipelines and ensuring data integrity and security throughout the audit lifecycle. Key responsibilities include: Managing secure handling and analysis of complex audit datasets, ensuring compliance with data governance and protection requirements. Developing reproducible analytical pipelines to underpin audit outputs and support cross-audit working. Analysing large datasets using R/R Studio, producing results at unit, ICB, regional and national levels, and identifying trends and outliers. Maintaining robust data management processes within GitHub environments for version control and collaboration. Producing reports and data outputs for diverse audiences, including clinicians, commissioners, regulators, and patient stakeholders. Acting as a point of contact for technical and data-related queries from those submitting data for analysis. Planning analytical processes for upcoming projects and contributing to departmental reports, including interpretation and editorial content. Supporting the development and enhancement of data capture software and collaborating with internal and external stakeholders. Essential skills and experience: Undergraduate degree or equivalent experience in social or medical science, statistics, or another numerate discipline. Proven experience using R/R Studio (or VS Code) for data cleaning, aggregation, recoding, merging, and advanced analysis (including regression). Experience producing high-quality written reports and documentation for varied audiences. Strong understanding of data governance, security, and version control, including experience with GitHub. Ability to manage and interrogate large, complex datasets and apply appropriate statistical methodologies. Excellent interpersonal skills and ability to build relationships with healthcare professionals. High level of numeracy, attention to detail, and accuracy. Strong IT skills, particularly in MS Excel, Word, and PowerPoint. Desirable: Experience with Stata, SQL, or Python, and advanced Excel functions. Familiarity with Power BI or Quarto for data visualisation and reporting. Experience developing data export and dashboard reporting functions. Understanding of NHS organisational structures and experience preparing data for commissioners and regulators. The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well. The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home. The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment - we place a high priority on ensuring only those who do so are recruited to work for us. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. Closing date: 08 February 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Feb 05, 2026
Full time
Healthcare Audit Data Analyst £41,278 pa plus excellent benefits London WC1 and home-based 35 hours per week, full-time Fixed Term Contract to 31 March 2027 (potential extension to 31 March 2030). The Royal College of Paediatrics and Child Health (RCPCH) is seeking a highly skilled Healthcare Audit Data Analyst to join our Research and Quality Improvement Directorate, which promotes evidence-based practice and improves health outcomes for children. This is an exciting opportunity to work on national audit programmes that shape paediatric care across the UK. Reporting to the Project Manager (Audits), you will manage complex healthcare datasets, lead on data analysis using R/R Studio, and produce high-quality outputs for clinicians, commissioners, and policy makers. You'll play a key role in delivering robust, reproducible analytical pipelines and ensuring data integrity and security throughout the audit lifecycle. Key responsibilities include: Managing secure handling and analysis of complex audit datasets, ensuring compliance with data governance and protection requirements. Developing reproducible analytical pipelines to underpin audit outputs and support cross-audit working. Analysing large datasets using R/R Studio, producing results at unit, ICB, regional and national levels, and identifying trends and outliers. Maintaining robust data management processes within GitHub environments for version control and collaboration. Producing reports and data outputs for diverse audiences, including clinicians, commissioners, regulators, and patient stakeholders. Acting as a point of contact for technical and data-related queries from those submitting data for analysis. Planning analytical processes for upcoming projects and contributing to departmental reports, including interpretation and editorial content. Supporting the development and enhancement of data capture software and collaborating with internal and external stakeholders. Essential skills and experience: Undergraduate degree or equivalent experience in social or medical science, statistics, or another numerate discipline. Proven experience using R/R Studio (or VS Code) for data cleaning, aggregation, recoding, merging, and advanced analysis (including regression). Experience producing high-quality written reports and documentation for varied audiences. Strong understanding of data governance, security, and version control, including experience with GitHub. Ability to manage and interrogate large, complex datasets and apply appropriate statistical methodologies. Excellent interpersonal skills and ability to build relationships with healthcare professionals. High level of numeracy, attention to detail, and accuracy. Strong IT skills, particularly in MS Excel, Word, and PowerPoint. Desirable: Experience with Stata, SQL, or Python, and advanced Excel functions. Familiarity with Power BI or Quarto for data visualisation and reporting. Experience developing data export and dashboard reporting functions. Understanding of NHS organisational structures and experience preparing data for commissioners and regulators. The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well. The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home. The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment - we place a high priority on ensuring only those who do so are recruited to work for us. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. Closing date: 08 February 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
A leading software company in Greater London seeks a Director of Sales to define and implement sales strategies for the Delphix brand. The role includes leading the sales team, managing the sales pipeline, and partnering with cross-functional teams. Ideal candidates will have a proven track record in sales leadership and excellent communication skills. This position offers the opportunity to work in a dynamic environment and drive revenue growth within a well-established organization.
Feb 05, 2026
Full time
A leading software company in Greater London seeks a Director of Sales to define and implement sales strategies for the Delphix brand. The role includes leading the sales team, managing the sales pipeline, and partnering with cross-functional teams. Ideal candidates will have a proven track record in sales leadership and excellent communication skills. This position offers the opportunity to work in a dynamic environment and drive revenue growth within a well-established organization.
Event Manager - Events £37,000 -£40,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Manager to take full ownership of a number of leading international b2b events with scope for international travel. The Event Manager will be an experienced professional responsible for the full end-to-end delivery of up to 8 b2b conferences a year - these range in size from 300- 2000. On the larger events additional team members will be supporting too. Role Responsibilities: Event Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Manager Proven track record in the successful strategic, operational, and financial planning and delivery of conferences of varying size. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
Feb 04, 2026
Full time
Event Manager - Events £37,000 -£40,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Manager to take full ownership of a number of leading international b2b events with scope for international travel. The Event Manager will be an experienced professional responsible for the full end-to-end delivery of up to 8 b2b conferences a year - these range in size from 300- 2000. On the larger events additional team members will be supporting too. Role Responsibilities: Event Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Manager Proven track record in the successful strategic, operational, and financial planning and delivery of conferences of varying size. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
Overview Kerv is a high-growth technology services and software business operating at the intersection of digital transformation, cloud, data, AI and customer experience. Backed by Bridgepoint, one of Europe's leading private equity investors, Kerv has entered an exciting new phase of accelerated growth following recent investment. Bridgepoint's backing provides both capital and strategic support to scale the platform, drive operational excellence and execute on an ambitious growth agenda, including organic expansion, transformation initiatives and potential M&A. This is a broad, hands-on leadership role responsible for defining and executing service strategy, operational delivery, and continuous improvement across Kerv Connect. The role acts as a bridge between strategic business objectives and day-to-day service delivery, while driving transformation initiatives that enhance operational maturity and capability. This position interfaces closely with the Kerv Group central functions (Transformation, GovOps, GroupService, HR, IT) and leads cross-functional collaboration with the CTO and Sales leadership on business development and service innovation. Key Responsibilities Define service offerings in collaboration with CTO and Sales leadership, ensuring alignment with market demand and delivery capabilities. Drive ISO20000 certification journey, establishing ITIL-based governance frameworks and service management processes to enhance operational maturity. Establish and monitor service SLAs, ensuring consistent delivery quality and customer satisfaction. Participate in monthly business reviews to report on practice achievements Attend monthly risk meetings to assess service health, identify issues, and drive continuous improvement. Support the GovOps function through weekly governance meetings to maintain compliance and risk management standards. Develop and present business cases for strategic decisions, seeking senior team approval on major initiatives. Actively define scope and requirements for ServiceNow platform optimisation with the central development team, ensuring alignment with business unit needs. Oversee implementation of roadmap prioritising: contract management (in progress), contract P&L, project management, CMDB, and ticket management modules. Sign-off on final delivery of ServiceNow enhancements to ensure quality and compliance with business requirements. Work with Transformation and Group Service teams to align platform capabilities with evolving operational needs. Work with CTO to define and implement strategic platform initiatives, incl. Logicmonitor Operational Delivery & Team Management Manage and develop a team covering service leadership, project management, consulting and engineering functions (currently 9 people). Conduct weekly 1-2-1s with direct reports to ensure alignment, identify issues, and provide coaching. Oversee client project delivery through Project Management team. Handle high-level customer escalations and resolution coordination. Support Sales team in scoping managed services by advising on delivery capabilities and scalability limits. Maintain weekly coordination with Sales leadership on pipeline and delivery readiness. Manage critical hardware and services supplier relationships (HWBF), ensuring SLA compliance at 90% and above. Lead supplier transitions and negotiations to improve service quality and cost-effectiveness (recently completed transition to new HWBF partner). Establish clear performance metrics and remediation plans with suppliers. Strategic Initiatives & Planning Collaborate with CTO on service strategy initiatives, including automation for tooling platforms and capability expansion. Support budget planning and P&L accountability working with Managing Director on resource allocation and investment decisions. Advise on technical service design and capacity constraints to inform business strategy. Strategic input defining and maintaining our practice culture, ensuring alignment with Kerv Group values and fostering a high-performance environment. People Leadership & Recruitment Responsible for all technical staff recruitment across the Practice, ensuring talent acquisition aligns with operational and cultural objectives. Drive talent development, succession planning, and skills enhancement initiatives. Foster a collaborative and inclusive culture that supports innovation and continuous improvement Background, Skills & Experience Required Previous Network MSP or ISP experience is essential Proven experience in service operations and ITIL/IT service management best practices. Track record of leading transformation and systems implementation projects. Hands-on approach with a willingness to roll up sleeves and drive change forward, e xperience managing complex teams and driving continuous improvement. Strong stakeholder management across technical, sales, and transformation functions. Vendor and supplier management experience. Budget and P&L accountability. Ability to balance strategic initiatives with day-to-day operational delivery. Understanding of managed services delivery models and scaling challenges. Commercially minded, resilient and comfortable operating in a fast-paced, evolving environment Location & Application Details Location: United Kingdom Job Type: Full Time Application Closing Date: 30th April 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Website About Kerv and Related Acquisitions Worth Digital is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital. Netwrx is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx. is now part of Kerv In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.
Feb 04, 2026
Full time
Overview Kerv is a high-growth technology services and software business operating at the intersection of digital transformation, cloud, data, AI and customer experience. Backed by Bridgepoint, one of Europe's leading private equity investors, Kerv has entered an exciting new phase of accelerated growth following recent investment. Bridgepoint's backing provides both capital and strategic support to scale the platform, drive operational excellence and execute on an ambitious growth agenda, including organic expansion, transformation initiatives and potential M&A. This is a broad, hands-on leadership role responsible for defining and executing service strategy, operational delivery, and continuous improvement across Kerv Connect. The role acts as a bridge between strategic business objectives and day-to-day service delivery, while driving transformation initiatives that enhance operational maturity and capability. This position interfaces closely with the Kerv Group central functions (Transformation, GovOps, GroupService, HR, IT) and leads cross-functional collaboration with the CTO and Sales leadership on business development and service innovation. Key Responsibilities Define service offerings in collaboration with CTO and Sales leadership, ensuring alignment with market demand and delivery capabilities. Drive ISO20000 certification journey, establishing ITIL-based governance frameworks and service management processes to enhance operational maturity. Establish and monitor service SLAs, ensuring consistent delivery quality and customer satisfaction. Participate in monthly business reviews to report on practice achievements Attend monthly risk meetings to assess service health, identify issues, and drive continuous improvement. Support the GovOps function through weekly governance meetings to maintain compliance and risk management standards. Develop and present business cases for strategic decisions, seeking senior team approval on major initiatives. Actively define scope and requirements for ServiceNow platform optimisation with the central development team, ensuring alignment with business unit needs. Oversee implementation of roadmap prioritising: contract management (in progress), contract P&L, project management, CMDB, and ticket management modules. Sign-off on final delivery of ServiceNow enhancements to ensure quality and compliance with business requirements. Work with Transformation and Group Service teams to align platform capabilities with evolving operational needs. Work with CTO to define and implement strategic platform initiatives, incl. Logicmonitor Operational Delivery & Team Management Manage and develop a team covering service leadership, project management, consulting and engineering functions (currently 9 people). Conduct weekly 1-2-1s with direct reports to ensure alignment, identify issues, and provide coaching. Oversee client project delivery through Project Management team. Handle high-level customer escalations and resolution coordination. Support Sales team in scoping managed services by advising on delivery capabilities and scalability limits. Maintain weekly coordination with Sales leadership on pipeline and delivery readiness. Manage critical hardware and services supplier relationships (HWBF), ensuring SLA compliance at 90% and above. Lead supplier transitions and negotiations to improve service quality and cost-effectiveness (recently completed transition to new HWBF partner). Establish clear performance metrics and remediation plans with suppliers. Strategic Initiatives & Planning Collaborate with CTO on service strategy initiatives, including automation for tooling platforms and capability expansion. Support budget planning and P&L accountability working with Managing Director on resource allocation and investment decisions. Advise on technical service design and capacity constraints to inform business strategy. Strategic input defining and maintaining our practice culture, ensuring alignment with Kerv Group values and fostering a high-performance environment. People Leadership & Recruitment Responsible for all technical staff recruitment across the Practice, ensuring talent acquisition aligns with operational and cultural objectives. Drive talent development, succession planning, and skills enhancement initiatives. Foster a collaborative and inclusive culture that supports innovation and continuous improvement Background, Skills & Experience Required Previous Network MSP or ISP experience is essential Proven experience in service operations and ITIL/IT service management best practices. Track record of leading transformation and systems implementation projects. Hands-on approach with a willingness to roll up sleeves and drive change forward, e xperience managing complex teams and driving continuous improvement. Strong stakeholder management across technical, sales, and transformation functions. Vendor and supplier management experience. Budget and P&L accountability. Ability to balance strategic initiatives with day-to-day operational delivery. Understanding of managed services delivery models and scaling challenges. Commercially minded, resilient and comfortable operating in a fast-paced, evolving environment Location & Application Details Location: United Kingdom Job Type: Full Time Application Closing Date: 30th April 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Website About Kerv and Related Acquisitions Worth Digital is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital. Netwrx is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx. is now part of Kerv In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.
Job Title: Office Manager Location: Ancoats Urban Village, Manchester - Onsite Salary: 29K - 32K per annum dependent on experience Job Type: Full time, Permanent Working Hours: Monday to Friday 35 hours pw Slade & Cooper is a leader in their field and has been providing accountancy and related services for over 40 years, specialising in working with charities, co-operatives, registered social housing providers and other social enterprises. The company's aim is to serve and support those who are involved in positive social change. About The Role: Reporting to the directors this is a fantastic opportunity for a talented, dynamic office manager to join a socially responsible and ethical employer based in the Urban Village in the heart of Manchester city centre. This is a busy role, which will not only require strong admin and finance skills but also multitasking to balance a range of different priorities to ensure that the plates keep spinning. To support our practice, we use Senta, a Cloud-based software system. Although it is not essential to have used this software, knowledge and experience of this or a similar tool would be preferred. The successful applicant will join a team where the partners and staff have a background in and a real passion for the not-for-profit sector. In order for the firm to continue to maintain their reputation for quality, service, and value for money, it is essential that all staff share a common approach. All candidates must be eligible to both live and work in the United Kingdom, no sponsorship opportunities are available for this role. The successful candidate will be responsible for: Overseeing the running of the office ensuring the environment, equipment and systems enable the smooth running of the Practice. Director and Team support - day to day administrative support and workflow management. Customer Care - assisting team liaising with and supporting our customers. Credit Control - Maintaining the practice accounting records including banking of cheques, data entry onto QuickBooks Online and monthly reconciliation of the practice bank account and invoicing. Health and Safety - manage the health and safety including fire regulations for the office. Ensure compliance with regulations, data protection, and internal quality standards. Develop and maintain office systems including HR administration, holiday tracking, and practice records. Arrange office events, training, and lunches. The Ideal Candidate: A 'completer/finisher', with excellent organisation and planning skills, plus: A business or administration management qualification. A minimum of 2 years previous and relevant experience, including sales, purchasing, and reconciliation work Experience with CRM systems, and able to manage upgrades and migration. Knowledge and experience of managing Health & Safety in an office environment Proficient with Word, Excel with the ability to learn and maintain different databases. Ability to work under pressure and prioritise activities using their own initiative. A friendly and approachable character with experience of being customer facing. Strong numerical reasoning and an eye for detail. Benefits: Employee Assistance Programme (access to counselling) Health Cash Plan (cash back on qualifying medical costs) 25 days annual leave (plus BHs) If you're ready to take on an exciting challenge and join a team in a supportive, collaborative team focused on innovation and patient outcomes and enjoy a varied, rewarding field role where no two days are the same, please click the APPLY button to send your CV in for immediate consideration. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience of: Office Manager, Administrator, Admin Manager, Administrative Manager, Administrative Assistant, Business Administrator, Office Coordinator, Office Assistant, Administrator Manager, Senior Manager, may also be considered for this role.
Feb 04, 2026
Full time
Job Title: Office Manager Location: Ancoats Urban Village, Manchester - Onsite Salary: 29K - 32K per annum dependent on experience Job Type: Full time, Permanent Working Hours: Monday to Friday 35 hours pw Slade & Cooper is a leader in their field and has been providing accountancy and related services for over 40 years, specialising in working with charities, co-operatives, registered social housing providers and other social enterprises. The company's aim is to serve and support those who are involved in positive social change. About The Role: Reporting to the directors this is a fantastic opportunity for a talented, dynamic office manager to join a socially responsible and ethical employer based in the Urban Village in the heart of Manchester city centre. This is a busy role, which will not only require strong admin and finance skills but also multitasking to balance a range of different priorities to ensure that the plates keep spinning. To support our practice, we use Senta, a Cloud-based software system. Although it is not essential to have used this software, knowledge and experience of this or a similar tool would be preferred. The successful applicant will join a team where the partners and staff have a background in and a real passion for the not-for-profit sector. In order for the firm to continue to maintain their reputation for quality, service, and value for money, it is essential that all staff share a common approach. All candidates must be eligible to both live and work in the United Kingdom, no sponsorship opportunities are available for this role. The successful candidate will be responsible for: Overseeing the running of the office ensuring the environment, equipment and systems enable the smooth running of the Practice. Director and Team support - day to day administrative support and workflow management. Customer Care - assisting team liaising with and supporting our customers. Credit Control - Maintaining the practice accounting records including banking of cheques, data entry onto QuickBooks Online and monthly reconciliation of the practice bank account and invoicing. Health and Safety - manage the health and safety including fire regulations for the office. Ensure compliance with regulations, data protection, and internal quality standards. Develop and maintain office systems including HR administration, holiday tracking, and practice records. Arrange office events, training, and lunches. The Ideal Candidate: A 'completer/finisher', with excellent organisation and planning skills, plus: A business or administration management qualification. A minimum of 2 years previous and relevant experience, including sales, purchasing, and reconciliation work Experience with CRM systems, and able to manage upgrades and migration. Knowledge and experience of managing Health & Safety in an office environment Proficient with Word, Excel with the ability to learn and maintain different databases. Ability to work under pressure and prioritise activities using their own initiative. A friendly and approachable character with experience of being customer facing. Strong numerical reasoning and an eye for detail. Benefits: Employee Assistance Programme (access to counselling) Health Cash Plan (cash back on qualifying medical costs) 25 days annual leave (plus BHs) If you're ready to take on an exciting challenge and join a team in a supportive, collaborative team focused on innovation and patient outcomes and enjoy a varied, rewarding field role where no two days are the same, please click the APPLY button to send your CV in for immediate consideration. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience of: Office Manager, Administrator, Admin Manager, Administrative Manager, Administrative Assistant, Business Administrator, Office Coordinator, Office Assistant, Administrator Manager, Senior Manager, may also be considered for this role.
Property Maintenance Manager - North London Location: North London Contract Type: Permanent Office Based Role Salary: £45,000 - £50,000 Company Overview Our client is a well-established property management agency based in North London, operating for over two decades. They're seeking an experienced Property Maintenance Manager to oversee all maintenance operations, manage teams and subcontractors, and drive operational excellence across their growing portfolio. If you have 5+ years' maintenance management experience and thrive in a hands-on leadership role, this is an excellent opportunity to advance your career. Position Overview This is a senior, hands-on role where you'll take full responsibility for the maintenance function. You'll manage in-house operatives, external subcontractors, and a team of 2-3 Maintenance Controllers. Your focus will be ensuring properties are maintained to high standards, managing void turnarounds efficiently, and maintaining control of budgets and timescales. You'll work across social housing, temporary accommodation and guaranteed rent schemes, bringing specialist knowledge to deliver quality outcomes for landlords and tenants. Responsibilities Provide accurate estimates and detailed costings for all maintenance works Assess jobs prior to attendance, setting clear timescales and oversight Train maintenance staff to social housing and temporary accommodation standards Supervise and manage void property turnarounds from start to completion Carry out property inspections and spot checks to maintain standards Manage and support insurance claims processes Provide technical maintenance support and guidance to staff Allocate work orders daily and manage workloads effectively Maintain the maintenance diary with daily accuracy and updates Manage and update Reapit Organiser or similar industry software systems Control project budgets, sign off invoices, timesheets and overtime Monitor vehicle tracking, expenses and petty cash Oversee the emergency maintenance line and respond to urgent issues Recruit Maintenance Operatives and source reliable subcontractors Ensure operatives are uniformed and vans are clean, stocked and audited Line manage Maintenance Operatives and Maintenance Coordinators Conduct daily, weekly and monthly operational meetings Sign off timesheets, overtime and invoices weekly Attend weekly management meetings with Directors Participate in monthly Profit and Loss meetings with Directors Requirements 5+ years' experience in property maintenance or maintenance management Strong understanding of maintenance operations and basic building/construction principles Proven experience managing maintenance teams and external subcontractors Experience working within social housing, temporary accommodation or similar environments Excellent organisational and leadership skills Confident, assertive and solution-focused management approach Strong technical maintenance knowledge across multiple trades Proficiency with maintenance management systems and software Ability to manage budgets, timesheets and financial oversight Benefits: Senior role with autonomy and responsibility Long-term career progression Opportunity to play a key role in an established and growing business A company canteen Company events Company pension Free parking On-site parking How to Apply If you're looking to advance your career and have the skills and experience to succeed in this Property Maintenance Manager role, please send your CV to (url removed) In your application, highlight specific examples of maintenance operations you've managed, teams you've led, and any experience with social housing or temporary accommodation properties. Please include your notice period and salary expectations.
Feb 04, 2026
Full time
Property Maintenance Manager - North London Location: North London Contract Type: Permanent Office Based Role Salary: £45,000 - £50,000 Company Overview Our client is a well-established property management agency based in North London, operating for over two decades. They're seeking an experienced Property Maintenance Manager to oversee all maintenance operations, manage teams and subcontractors, and drive operational excellence across their growing portfolio. If you have 5+ years' maintenance management experience and thrive in a hands-on leadership role, this is an excellent opportunity to advance your career. Position Overview This is a senior, hands-on role where you'll take full responsibility for the maintenance function. You'll manage in-house operatives, external subcontractors, and a team of 2-3 Maintenance Controllers. Your focus will be ensuring properties are maintained to high standards, managing void turnarounds efficiently, and maintaining control of budgets and timescales. You'll work across social housing, temporary accommodation and guaranteed rent schemes, bringing specialist knowledge to deliver quality outcomes for landlords and tenants. Responsibilities Provide accurate estimates and detailed costings for all maintenance works Assess jobs prior to attendance, setting clear timescales and oversight Train maintenance staff to social housing and temporary accommodation standards Supervise and manage void property turnarounds from start to completion Carry out property inspections and spot checks to maintain standards Manage and support insurance claims processes Provide technical maintenance support and guidance to staff Allocate work orders daily and manage workloads effectively Maintain the maintenance diary with daily accuracy and updates Manage and update Reapit Organiser or similar industry software systems Control project budgets, sign off invoices, timesheets and overtime Monitor vehicle tracking, expenses and petty cash Oversee the emergency maintenance line and respond to urgent issues Recruit Maintenance Operatives and source reliable subcontractors Ensure operatives are uniformed and vans are clean, stocked and audited Line manage Maintenance Operatives and Maintenance Coordinators Conduct daily, weekly and monthly operational meetings Sign off timesheets, overtime and invoices weekly Attend weekly management meetings with Directors Participate in monthly Profit and Loss meetings with Directors Requirements 5+ years' experience in property maintenance or maintenance management Strong understanding of maintenance operations and basic building/construction principles Proven experience managing maintenance teams and external subcontractors Experience working within social housing, temporary accommodation or similar environments Excellent organisational and leadership skills Confident, assertive and solution-focused management approach Strong technical maintenance knowledge across multiple trades Proficiency with maintenance management systems and software Ability to manage budgets, timesheets and financial oversight Benefits: Senior role with autonomy and responsibility Long-term career progression Opportunity to play a key role in an established and growing business A company canteen Company events Company pension Free parking On-site parking How to Apply If you're looking to advance your career and have the skills and experience to succeed in this Property Maintenance Manager role, please send your CV to (url removed) In your application, highlight specific examples of maintenance operations you've managed, teams you've led, and any experience with social housing or temporary accommodation properties. Please include your notice period and salary expectations.
A high-growth technology services and software business is seeking a skilled leader to define and execute service strategy, operational delivery, and improvements across its offerings. The role demands strong experience in service operations and stakeholder management, with oversight of a team responsible for project delivery and customer satisfaction in the UK. Ideal candidates will have a proven record of leading transformations, managing supplier relationships, and ensuring compliance with industry standards. Join a fast-paced environment focused on innovation and excellence.
Feb 04, 2026
Full time
A high-growth technology services and software business is seeking a skilled leader to define and execute service strategy, operational delivery, and improvements across its offerings. The role demands strong experience in service operations and stakeholder management, with oversight of a team responsible for project delivery and customer satisfaction in the UK. Ideal candidates will have a proven record of leading transformations, managing supplier relationships, and ensuring compliance with industry standards. Join a fast-paced environment focused on innovation and excellence.
Colliers International Deutschland Holding GmbH
Bristol, Gloucestershire
Company Description Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company. Operating through three industry-leading platforms - Real Estate Services, Engineering and Investment Management - we have a proven business model, an enterprising culture, and a unique partnership philosophy that drives growth and value creation. Fueled by visionary leadership, Colliers has consistently delivered approximately 20% compound annual investment returns for shareholders for 30 years. Due to recent growth in our business needs, we are looking for a commercial real estate project management professional for the Hong Kong team. Job Description Key Responsibilities Lead the full lifecycle of multiple real estate projects, develop and manage detailed project schedules, budgets, and risk mitigation plans. Act as the senior point of contact for clients, providing strategic guidance and maintaining strong, long-term relationships. Oversee and coordinate with stakeholders, including but not limited to landlords, developers, contractors, vendors, and internal teams. Manage the design process from concept through to construction documentation and execution. Lead the tendering process, evaluate bids, and support contract negotiations and administration. Advise on procurement strategies and manage service contracts on behalf of clients. Supervise on-site construction activities, ensuring compliance with design, safety, and quality standards. Ensure timely project close-out, including documentation, handover, and post-completion reviews. Support the Project Director in mentoring junior team members and contributing to business development initiatives. Qualifications Bachelor's degree in Real Estate, Project Management, Architecture, Engineering, or a related field. 8+ years of experience in project management within the real estate or construction industry. Candidates with more experience will be considered for Associate Director. Proven track record in managing complex, high-value projects and leading cross-functional teams. Strong problem-solving, analytical, and decision-making skills. Excellent communication, negotiation, and stakeholder engagement abilities. Proficiency in project management tools; familiarity with design software (e.g., AutoCAD, Adobe InDesign, SketchUp) is a plus. Experience working with international clients and delivering projects to global standards is highly desirable. Additional Information What's on offer: A competitive base salary and benefits structure. Opportunity to work in an enterprising environment where you can accelerate your career growth. Future opportunities for both domestic and international opportunities. A global culture, with a strong focus on learning and development. Make your next move an expert one and join us as we lead the industry into the future. Diversity, equity and inclusion are fundamental to our enterprising culture. As a Colliers professional, you'll work with collaborative teams comprised of people with different abilities, skills, and backgrounds where everyone is encouraged to bring their ideas, talents, capabilities, and experiences to the table. Colliers provides equal opportunity in all employment practices.
Feb 04, 2026
Full time
Company Description Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company. Operating through three industry-leading platforms - Real Estate Services, Engineering and Investment Management - we have a proven business model, an enterprising culture, and a unique partnership philosophy that drives growth and value creation. Fueled by visionary leadership, Colliers has consistently delivered approximately 20% compound annual investment returns for shareholders for 30 years. Due to recent growth in our business needs, we are looking for a commercial real estate project management professional for the Hong Kong team. Job Description Key Responsibilities Lead the full lifecycle of multiple real estate projects, develop and manage detailed project schedules, budgets, and risk mitigation plans. Act as the senior point of contact for clients, providing strategic guidance and maintaining strong, long-term relationships. Oversee and coordinate with stakeholders, including but not limited to landlords, developers, contractors, vendors, and internal teams. Manage the design process from concept through to construction documentation and execution. Lead the tendering process, evaluate bids, and support contract negotiations and administration. Advise on procurement strategies and manage service contracts on behalf of clients. Supervise on-site construction activities, ensuring compliance with design, safety, and quality standards. Ensure timely project close-out, including documentation, handover, and post-completion reviews. Support the Project Director in mentoring junior team members and contributing to business development initiatives. Qualifications Bachelor's degree in Real Estate, Project Management, Architecture, Engineering, or a related field. 8+ years of experience in project management within the real estate or construction industry. Candidates with more experience will be considered for Associate Director. Proven track record in managing complex, high-value projects and leading cross-functional teams. Strong problem-solving, analytical, and decision-making skills. Excellent communication, negotiation, and stakeholder engagement abilities. Proficiency in project management tools; familiarity with design software (e.g., AutoCAD, Adobe InDesign, SketchUp) is a plus. Experience working with international clients and delivering projects to global standards is highly desirable. Additional Information What's on offer: A competitive base salary and benefits structure. Opportunity to work in an enterprising environment where you can accelerate your career growth. Future opportunities for both domestic and international opportunities. A global culture, with a strong focus on learning and development. Make your next move an expert one and join us as we lead the industry into the future. Diversity, equity and inclusion are fundamental to our enterprising culture. As a Colliers professional, you'll work with collaborative teams comprised of people with different abilities, skills, and backgrounds where everyone is encouraged to bring their ideas, talents, capabilities, and experiences to the table. Colliers provides equal opportunity in all employment practices.
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Opportunity to progress to Technical Director Top level responsibility for engineering department. Bring your strong people management skills to deliver an exciting product roadmap. Annual bonus and additional benefits. South West based This is a senior management opportunity and a chance to swoop in and bring an engineering department up to speed. You ll have full accountability and control for engineering and a multi-disciplined team of mechanical, electronic, and software engineers. They need someone who can get their engineering department on track and delivering roadmap. You ll be joining an SME with a great brand in the market, a complete revamp of their software platform planned, and plans for growth over the coming years. They have an exciting roadmap to deliver over the next 5 years, with a particular focus on their control software, which needs some modernisation. You will have been in a role where you ve overseen NPD projects and have achieved deadlines, and you re used to timescales of less than a year. We need someone who can strategise and create the plans, not just run with an existing plan. You will be comfortable making decisions with pace, proactive, and willing to take action to reduce possible risks to projects before they happen. It's an opportunity for you to put your stamp on this business. You'll need to be firm and have the gravitas to lead and invigorate the team. We need you to drive a culture of continuous improvement and build an environment of trust with a customer-first approach. It'll be a balance of innovation and delivery: they operate in an exciting market, supplying both universities and well-known blue-chip companies globally. You ll have a small team with the budget for an additional headcount and be given the freedom to implement rapid prototyping techniques. The Candidate: Head of Engineering You will consider yourself to have strong skills in NPD delivery, and will also have: At least 5 years experience of successfully managing an engineering team, this can be in any electro-mechanical engineering sector. Expertise in planning, controlling, and delivering new products. Strong leadership experience in a multidisciplinary engineering design team. A proven track record of successfully working in a similar role. This is a superb opportunity for any Head of Engineering or Engineering Manager who is looking for somewhere to show their capabilities.
Feb 04, 2026
Full time
Opportunity to progress to Technical Director Top level responsibility for engineering department. Bring your strong people management skills to deliver an exciting product roadmap. Annual bonus and additional benefits. South West based This is a senior management opportunity and a chance to swoop in and bring an engineering department up to speed. You ll have full accountability and control for engineering and a multi-disciplined team of mechanical, electronic, and software engineers. They need someone who can get their engineering department on track and delivering roadmap. You ll be joining an SME with a great brand in the market, a complete revamp of their software platform planned, and plans for growth over the coming years. They have an exciting roadmap to deliver over the next 5 years, with a particular focus on their control software, which needs some modernisation. You will have been in a role where you ve overseen NPD projects and have achieved deadlines, and you re used to timescales of less than a year. We need someone who can strategise and create the plans, not just run with an existing plan. You will be comfortable making decisions with pace, proactive, and willing to take action to reduce possible risks to projects before they happen. It's an opportunity for you to put your stamp on this business. You'll need to be firm and have the gravitas to lead and invigorate the team. We need you to drive a culture of continuous improvement and build an environment of trust with a customer-first approach. It'll be a balance of innovation and delivery: they operate in an exciting market, supplying both universities and well-known blue-chip companies globally. You ll have a small team with the budget for an additional headcount and be given the freedom to implement rapid prototyping techniques. The Candidate: Head of Engineering You will consider yourself to have strong skills in NPD delivery, and will also have: At least 5 years experience of successfully managing an engineering team, this can be in any electro-mechanical engineering sector. Expertise in planning, controlling, and delivering new products. Strong leadership experience in a multidisciplinary engineering design team. A proven track record of successfully working in a similar role. This is a superb opportunity for any Head of Engineering or Engineering Manager who is looking for somewhere to show their capabilities.
Executive Assistant to Interim Director of Nursing, Quality and Professions & Executive Medical Director ROLE: Executive Assistant LOCATION: Sheffield Health Partnership University NHS Foundation Trust RATE OF PAY: £19.60 an hour WORK PATTERN: Monday to Friday DURATION: Fixed Term job until the end of April HG Recruitment are recruiting for temporary EXECUTIVE ASSISTANT based in SHEFFIELD. APPLY NOW or contact Hannah on (url removed) or (phone number removed). We are seeking a highly organised, proactive and professional EXECUTIVE ASSISTANT to support the Interim Director of Nursing, Quality and Professions, and the Executive Medical Director. This is an excellent opportunity to join a busy Executive Support team and play a key role in helping senior leadership deliver high quality, safe and effective care across the organisation. As a core member of the Executive Support service, you will work closely with senior colleagues, manage complex and changing priorities, and act as a trusted point of contact internally and externally. You will also provide wider support across the Executive team to ensure continuity and consistently high standards of service. Our values At Sheffield Health Partnership University NHS Foundation Trust, our staff, service users, carers and communities are at the centre of everything we do. We are proud of our values and seek people who share them: We work together We are respectful and kind We are inclusive We keep improving What you will be doing In this role, you will: Provide high level EXECUTIVE ASSISTANT and administrative support, including managing confidential and sensitive correspondence. Oversee day to day operations for allocated Executive members, including complex diary management and prioritising urgent issues. Draft and prepare reports, briefings and papers for Board, Committees and other key meetings. Support meetings by preparing agendas and producing accurate, timely minutes or action notes. Work with Corporate Assurance Officers to ensure prompt submission of reports. Support the wider Executive Assistant team, contributing to rota and cover arrangements. Maintain systems for budget monitoring, annual leave, sickness, study leave and other HR related administration. Coordinate supervision and appraisal arrangements for staff reporting to Executive members. Liaise with Corporate Governance on FOI requests, complaints and related matters. Support Executive led team and leadership meetings. Manage stationery, meeting rooms, IT equipment requests and general office supplies. Use a range of digital systems and software including Microsoft Office, ESR, finance systems and Board/committee software. About you We are looking for someone who is: Highly organised with strong attention to detail. Comfortable managing a busy, varied workload with frequent interruptions. Able to work independently while contributing effectively to a wider team. Confident communicating with colleagues at all levels. Discreet when handling sensitive and confidential information. IT confident, with advanced Microsoft Office skills and strong keyboard abilities. Flexible, adaptable and committed to delivering a first class Executive support service. This is a fixed term role until April 2026. Occasional work outside normal hours may be required to meet urgent deadlines. All staff must uphold Trust policies, including safeguarding, infection control, equality and diversity, and risk management. About HG Recruitment Decades of experience in the supply chain, HG has a strong well-established reputation. Offering great job opportunities within Education, Health and Social Care sectors. With a Nationwide footprint, our manned service is available 24/7, trusted to always match you with the right job. Click APPLY NOW & join our winning team. HG are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions. Members of disability confident, should you require specialist assistance to support you in the application process our team of supportive operatives will always be on hand to support you one to one. We have a zero-tolerance policy towards sexual harassment, as defined by the Equality Act 2010, and we take proactive steps to prevent it. HG Recruitment are proud to be champions against modern slavery and belong to Stronger Together. Visit: (url removed)
Feb 04, 2026
Seasonal
Executive Assistant to Interim Director of Nursing, Quality and Professions & Executive Medical Director ROLE: Executive Assistant LOCATION: Sheffield Health Partnership University NHS Foundation Trust RATE OF PAY: £19.60 an hour WORK PATTERN: Monday to Friday DURATION: Fixed Term job until the end of April HG Recruitment are recruiting for temporary EXECUTIVE ASSISTANT based in SHEFFIELD. APPLY NOW or contact Hannah on (url removed) or (phone number removed). We are seeking a highly organised, proactive and professional EXECUTIVE ASSISTANT to support the Interim Director of Nursing, Quality and Professions, and the Executive Medical Director. This is an excellent opportunity to join a busy Executive Support team and play a key role in helping senior leadership deliver high quality, safe and effective care across the organisation. As a core member of the Executive Support service, you will work closely with senior colleagues, manage complex and changing priorities, and act as a trusted point of contact internally and externally. You will also provide wider support across the Executive team to ensure continuity and consistently high standards of service. Our values At Sheffield Health Partnership University NHS Foundation Trust, our staff, service users, carers and communities are at the centre of everything we do. We are proud of our values and seek people who share them: We work together We are respectful and kind We are inclusive We keep improving What you will be doing In this role, you will: Provide high level EXECUTIVE ASSISTANT and administrative support, including managing confidential and sensitive correspondence. Oversee day to day operations for allocated Executive members, including complex diary management and prioritising urgent issues. Draft and prepare reports, briefings and papers for Board, Committees and other key meetings. Support meetings by preparing agendas and producing accurate, timely minutes or action notes. Work with Corporate Assurance Officers to ensure prompt submission of reports. Support the wider Executive Assistant team, contributing to rota and cover arrangements. Maintain systems for budget monitoring, annual leave, sickness, study leave and other HR related administration. Coordinate supervision and appraisal arrangements for staff reporting to Executive members. Liaise with Corporate Governance on FOI requests, complaints and related matters. Support Executive led team and leadership meetings. Manage stationery, meeting rooms, IT equipment requests and general office supplies. Use a range of digital systems and software including Microsoft Office, ESR, finance systems and Board/committee software. About you We are looking for someone who is: Highly organised with strong attention to detail. Comfortable managing a busy, varied workload with frequent interruptions. Able to work independently while contributing effectively to a wider team. Confident communicating with colleagues at all levels. Discreet when handling sensitive and confidential information. IT confident, with advanced Microsoft Office skills and strong keyboard abilities. Flexible, adaptable and committed to delivering a first class Executive support service. This is a fixed term role until April 2026. Occasional work outside normal hours may be required to meet urgent deadlines. All staff must uphold Trust policies, including safeguarding, infection control, equality and diversity, and risk management. About HG Recruitment Decades of experience in the supply chain, HG has a strong well-established reputation. Offering great job opportunities within Education, Health and Social Care sectors. With a Nationwide footprint, our manned service is available 24/7, trusted to always match you with the right job. Click APPLY NOW & join our winning team. HG are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions. Members of disability confident, should you require specialist assistance to support you in the application process our team of supportive operatives will always be on hand to support you one to one. We have a zero-tolerance policy towards sexual harassment, as defined by the Equality Act 2010, and we take proactive steps to prevent it. HG Recruitment are proud to be champions against modern slavery and belong to Stronger Together. Visit: (url removed)
Post: Property Manager (RICS) Hours: Monday to Friday 9am-6pm Other hours as required from time to time. Location: Offices at Dene Street, Dorking Responsible to: Managing Director Post Objective: To manage clients' property to ensure compliance with lease obligations, RICS guidelines, and attending to duties in accordance with good property management practice, ensuring clients are satisfied and legal obligations complied with. Salary: Within range £40,000 - £50,000 plus benefits Main Duties: Responsibility for day to day management of managed property and portfolios, ensuring all tasks are completed, files are updated and ensuring clients are properly advised and actions undertaken. Answering telephone calls and dealing with clients and tenants as required. Oversee repairs, maintenance, health & safety, and statutory compliance of managed portfolio. Ensuring contractors are properly briefed and instructed as necessary. Administering contractors and utilities plus any other invoices in connection with managed portfolio. Actioning issues raised by freeholders, leaseholders or associated parties. Inspecting managed properties as required, recording findings and notifying clients of result. Responsibility for all managed property keys and ensuring properly logged and detailed. Administrating day to day matters, input and use of property management software system for client and property detail and ensuring up to date, with particular use of diary system. Notifying others in due time rent review, lease renewal and programmed maintenance requirements. Assisting as and when necessary the other Surveyors or apprentices. Carrying out such other duties as may be required from time to time by the Managing Director.
Feb 04, 2026
Full time
Post: Property Manager (RICS) Hours: Monday to Friday 9am-6pm Other hours as required from time to time. Location: Offices at Dene Street, Dorking Responsible to: Managing Director Post Objective: To manage clients' property to ensure compliance with lease obligations, RICS guidelines, and attending to duties in accordance with good property management practice, ensuring clients are satisfied and legal obligations complied with. Salary: Within range £40,000 - £50,000 plus benefits Main Duties: Responsibility for day to day management of managed property and portfolios, ensuring all tasks are completed, files are updated and ensuring clients are properly advised and actions undertaken. Answering telephone calls and dealing with clients and tenants as required. Oversee repairs, maintenance, health & safety, and statutory compliance of managed portfolio. Ensuring contractors are properly briefed and instructed as necessary. Administering contractors and utilities plus any other invoices in connection with managed portfolio. Actioning issues raised by freeholders, leaseholders or associated parties. Inspecting managed properties as required, recording findings and notifying clients of result. Responsibility for all managed property keys and ensuring properly logged and detailed. Administrating day to day matters, input and use of property management software system for client and property detail and ensuring up to date, with particular use of diary system. Notifying others in due time rent review, lease renewal and programmed maintenance requirements. Assisting as and when necessary the other Surveyors or apprentices. Carrying out such other duties as may be required from time to time by the Managing Director.
Post: Property Manager (RICS) Hours: Monday to Friday 9am-6pm Other hours as required from time to time. Location: Offices at Dene Street, Dorking Responsible to: Managing Director Post Objective: To manage clients' property to ensure compliance with lease obligations, RICS guidelines, and attending to duties in accordance with good property management practice, ensuring clients are satisfied and legal obligations complied with. Salary: Within range £40,000 - £50,000 plus benefits Main Duties: Responsibility for day to day management of managed property and portfolios, ensuring all tasks are completed, files are updated and ensuring clients are properly advised and actions undertaken. Answering telephone calls and dealing with clients and tenants as required. Oversee repairs, maintenance, health & safety, and statutory compliance of managed portfolio. Ensuring contractors are properly briefed and instructed as necessary. Administering contractors and utilities plus any other invoices in connection with managed portfolio. Actioning issues raised by freeholders, leaseholders or associated parties. Inspecting managed properties as required, recording findings and notifying clients of result. Responsibility for all managed property keys and ensuring properly logged and detailed. Administrating day to day matters, input and use of property management software system for client and property detail and ensuring up to date, with particular use of diary system. Notifying others in due time rent review, lease renewal and programmed maintenance requirements. Assisting as and when necessary the other Surveyors or apprentices. Carrying out such other duties as may be required from time to time by the Managing Director.
Feb 04, 2026
Full time
Post: Property Manager (RICS) Hours: Monday to Friday 9am-6pm Other hours as required from time to time. Location: Offices at Dene Street, Dorking Responsible to: Managing Director Post Objective: To manage clients' property to ensure compliance with lease obligations, RICS guidelines, and attending to duties in accordance with good property management practice, ensuring clients are satisfied and legal obligations complied with. Salary: Within range £40,000 - £50,000 plus benefits Main Duties: Responsibility for day to day management of managed property and portfolios, ensuring all tasks are completed, files are updated and ensuring clients are properly advised and actions undertaken. Answering telephone calls and dealing with clients and tenants as required. Oversee repairs, maintenance, health & safety, and statutory compliance of managed portfolio. Ensuring contractors are properly briefed and instructed as necessary. Administering contractors and utilities plus any other invoices in connection with managed portfolio. Actioning issues raised by freeholders, leaseholders or associated parties. Inspecting managed properties as required, recording findings and notifying clients of result. Responsibility for all managed property keys and ensuring properly logged and detailed. Administrating day to day matters, input and use of property management software system for client and property detail and ensuring up to date, with particular use of diary system. Notifying others in due time rent review, lease renewal and programmed maintenance requirements. Assisting as and when necessary the other Surveyors or apprentices. Carrying out such other duties as may be required from time to time by the Managing Director.
Who is Cprime? Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software, and custom solutions that keep us engaged with clients for true lifetime value. We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly, and so the opportunities for personal development are huge. As an Engagement Director, a summary of your role involves: Leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions that meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team. Key participant in leading and delivering time-pressure bids, including pricing and customer presentations. Having high commercial awareness and the ability to manage, report, and analyse GP, EBITDA, and project margins for your customers. Proven ability to attain and retain customers with high satisfaction levels. We want our people and our customers to be proud of the services we provide, and you have a key part to play in this. Outcomes Sought: Customer Delivery You will have full accountability for the delivery of end-to-end customer engagements, ensuring our customers are at the heart of everything we do, understanding their ways of working, and successfully delivering for them, with full accountability for enterprise and mid-market segments of high complexity. A requirement to spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups, etc.) and travel to Customer sites from time to time, and be accountable for the customer satisfaction scores and feedback. Commercial Growth You will work closely with Sales colleagues to build and support compelling proposals and customer offerings, which will enable and support our continued growth ambition for Cprime and deliver profitable outcomes. You will have your own P&L per customer and be accountable for that. You will take ownership of the monthly and quarterly forecasting of team costs and project revenues, reviewing actual performance against forecast, understanding gaps, and putting corrective measures in place, as appropriate and for achieving GP targets. Identifying new key stakeholders of interest and making an introduction to the Sales team when a need is identified. Oversee and support the Engagement Manager, ensuring the accuracy of Associates' Timesheets and approving as needed. Utilising the internal bench prior to Associates to ensure the most cost-effective approach is utilised. People Leadership You will help lead a team of diverse professionals across Functional and Technical teams located globally. You will ensure that we continue to have world-class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators, and are suitably skilled. Lead the team in identifying areas for improvement and implementing solutions to enhance productivity, quality, and team morale. Mentor and coach junior colleagues to develop their knowledge within the Delivery space. Where applicable, provide effective line management to your direct reports. Delivery Management Successfully manage Customer Satisfaction, internal Employee Engagement and account Profitability, whilst overseeing deliverables for the customer in full. Supporting Cprime with the necessary mechanisms and processes to enable new service lines to be sold. Create the deliverables as part of the Statement of Works independently for review as part of internal governance, considering risks and ensuring the contractual commitments are deliverable within the quoted price.' Ensure that all contractual deliverables are met on time. Oversee the creation and collection of the client measures to demonstrate that Cprime is delivering value. Be seen by clients as the dedicated point of contact/escalation to the client. Oversee the successful onboarding of associates to the engagement and undertake the day-to-day activities with the client and the associates. Oversee the creation of the Associate Requests and Delivery Records. Oversee the internal CRM Systems and raise associate and contract requests. What you'll bring: We'll expect you to be part of the team and deliver your service in line with our values. Human: thoughtful, intentional, ethical, ingenious. Curious: open-minded, questioning, inquisitive. Collaborative: adaptable, humble, self-aware, transparent. Performance driven: client-focused, leadership, outcomes, results. Pioneering: trailblazing, risk-taking, up for a challenge. Bold: confident, courageous, decisive, direct. The must haves: Strong stakeholder management and communication skills will be required to forge relationships with other Engagement Directors and the Sales team, as examples. With the addition of working closely with global teams across the US, India, Ukraine, and more. Ability to recruit and retain a strong team of consultants, as well as resource planning and management. Previous experience in People Leadership, which will include, amongst other things, supporting employees' personal growth through day-to-day role and opportunities for stretch. Demonstrable experience of customer accountability and successful deliveries Provide thought leadership through the development of case studies, blogs, and webinars. Able to demonstrate a learning speed to allow you to onboard quickly into a client account and demonstrate understanding of key products (I.e. our Learning, Agility, and Tooling offerings). Lived experience of demonstrating and articulating account status. Stakeholder Management experience at the Exec and senior level. Capacity to identify, manage, and mitigate account risks where necessary. Ability to co-facilitate workshops, reviews, and other collaboration events. Represent and enhance the Cprime brand on engagements with our clients. Credible commercial acumen to identify and explore potential follow-on work. Build and develop the creation of a portfolio strategy - with a holistic approach, have a voice about sales targets, new client targets, areas of differentiation, etc. Support pre-sales activities across current and new logos. We all have our part to play: We're committed to our vision and demonstrate behaviours which are in line with our core values. We ensure that all aspects of our work are delivered with a customer focus to all internal and external users in line with our internal/external service offer. We uphold our commitment to inclusion, equality and diversity. We're aware of our personal responsibilities regarding health and safety, and ensure that our Health & Safety policies are adhered to in all aspects of our work. We treat all data with respect, ensuring we only use it for the correct purpose and that it is handled safely and securely. We promote and achieve Value for Money (VfM) within our areas and across the organisation. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager, in order to meet the operational needs of the business.
Feb 04, 2026
Full time
Who is Cprime? Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software, and custom solutions that keep us engaged with clients for true lifetime value. We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly, and so the opportunities for personal development are huge. As an Engagement Director, a summary of your role involves: Leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions that meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team. Key participant in leading and delivering time-pressure bids, including pricing and customer presentations. Having high commercial awareness and the ability to manage, report, and analyse GP, EBITDA, and project margins for your customers. Proven ability to attain and retain customers with high satisfaction levels. We want our people and our customers to be proud of the services we provide, and you have a key part to play in this. Outcomes Sought: Customer Delivery You will have full accountability for the delivery of end-to-end customer engagements, ensuring our customers are at the heart of everything we do, understanding their ways of working, and successfully delivering for them, with full accountability for enterprise and mid-market segments of high complexity. A requirement to spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups, etc.) and travel to Customer sites from time to time, and be accountable for the customer satisfaction scores and feedback. Commercial Growth You will work closely with Sales colleagues to build and support compelling proposals and customer offerings, which will enable and support our continued growth ambition for Cprime and deliver profitable outcomes. You will have your own P&L per customer and be accountable for that. You will take ownership of the monthly and quarterly forecasting of team costs and project revenues, reviewing actual performance against forecast, understanding gaps, and putting corrective measures in place, as appropriate and for achieving GP targets. Identifying new key stakeholders of interest and making an introduction to the Sales team when a need is identified. Oversee and support the Engagement Manager, ensuring the accuracy of Associates' Timesheets and approving as needed. Utilising the internal bench prior to Associates to ensure the most cost-effective approach is utilised. People Leadership You will help lead a team of diverse professionals across Functional and Technical teams located globally. You will ensure that we continue to have world-class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators, and are suitably skilled. Lead the team in identifying areas for improvement and implementing solutions to enhance productivity, quality, and team morale. Mentor and coach junior colleagues to develop their knowledge within the Delivery space. Where applicable, provide effective line management to your direct reports. Delivery Management Successfully manage Customer Satisfaction, internal Employee Engagement and account Profitability, whilst overseeing deliverables for the customer in full. Supporting Cprime with the necessary mechanisms and processes to enable new service lines to be sold. Create the deliverables as part of the Statement of Works independently for review as part of internal governance, considering risks and ensuring the contractual commitments are deliverable within the quoted price.' Ensure that all contractual deliverables are met on time. Oversee the creation and collection of the client measures to demonstrate that Cprime is delivering value. Be seen by clients as the dedicated point of contact/escalation to the client. Oversee the successful onboarding of associates to the engagement and undertake the day-to-day activities with the client and the associates. Oversee the creation of the Associate Requests and Delivery Records. Oversee the internal CRM Systems and raise associate and contract requests. What you'll bring: We'll expect you to be part of the team and deliver your service in line with our values. Human: thoughtful, intentional, ethical, ingenious. Curious: open-minded, questioning, inquisitive. Collaborative: adaptable, humble, self-aware, transparent. Performance driven: client-focused, leadership, outcomes, results. Pioneering: trailblazing, risk-taking, up for a challenge. Bold: confident, courageous, decisive, direct. The must haves: Strong stakeholder management and communication skills will be required to forge relationships with other Engagement Directors and the Sales team, as examples. With the addition of working closely with global teams across the US, India, Ukraine, and more. Ability to recruit and retain a strong team of consultants, as well as resource planning and management. Previous experience in People Leadership, which will include, amongst other things, supporting employees' personal growth through day-to-day role and opportunities for stretch. Demonstrable experience of customer accountability and successful deliveries Provide thought leadership through the development of case studies, blogs, and webinars. Able to demonstrate a learning speed to allow you to onboard quickly into a client account and demonstrate understanding of key products (I.e. our Learning, Agility, and Tooling offerings). Lived experience of demonstrating and articulating account status. Stakeholder Management experience at the Exec and senior level. Capacity to identify, manage, and mitigate account risks where necessary. Ability to co-facilitate workshops, reviews, and other collaboration events. Represent and enhance the Cprime brand on engagements with our clients. Credible commercial acumen to identify and explore potential follow-on work. Build and develop the creation of a portfolio strategy - with a holistic approach, have a voice about sales targets, new client targets, areas of differentiation, etc. Support pre-sales activities across current and new logos. We all have our part to play: We're committed to our vision and demonstrate behaviours which are in line with our core values. We ensure that all aspects of our work are delivered with a customer focus to all internal and external users in line with our internal/external service offer. We uphold our commitment to inclusion, equality and diversity. We're aware of our personal responsibilities regarding health and safety, and ensure that our Health & Safety policies are adhered to in all aspects of our work. We treat all data with respect, ensuring we only use it for the correct purpose and that it is handled safely and securely. We promote and achieve Value for Money (VfM) within our areas and across the organisation. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager, in order to meet the operational needs of the business.
Summary Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Our platform empowers businesses, accountants, and bookkeepers to simplify accounting processes and make smarter, more timely financial decisions. In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We've achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across all major accounting software and over 11,500 financial sources, we're proud to be at the forefront of innovation in the accounting space. Dext is looking for a Director of Financial Control who will lead our global accounting function, ensuring high-quality financial reporting, strong controls, and scalable processes to support continued growth. This role reports directly to Dext's VP of Finance and manages a team of 12 (with 9 direct reports) covering financial accounting, AP, AR, banking, financial systems and payroll over a number of geographies. Job Duties & Responsibilities Responsible for accounting and compliance across the UK, France, Australia and North America. Ensuring clean and efficient audits and all statutory reporting. Work with outsourced accountants to meet deadlines and deal with queries Lead the modernisation of Dext's financial engine, architecting and deploying automation and AI solutions to transform the month-end close and deliver a fast, insights-led reporting process. Work closely with the FP&A team to achieve a seamless, efficient and insightful month-end process including ownership of the management accounts and high level analysis. Create and implement new controls, continuously improving existing ones and achieve compliance with relevant control frameworks. Treasury management and managing the banking relationships across the group. Lead, develop and coach a team of 12, setting clear objectives and fostering a high-performing, collaborative culture. Work closely with the IRIS finance team to fulfill group audit and reporting requirements as well as exchanging best practice and aligning common processes where practical. Lead significant finance transformation initiatives, such as the conversion to IFRS reporting. Knowledge, Skills and Abilities Solid understanding of accounting and finance principles Strong business partnering and interpersonal skills Organised, flexible and easily adaptable to changing conditions Ability to work well in high pressure situations to meet deadlines Strong project management skills Ability to multi-task and manage numerous simultaneous priorities High energy, high ownership of work product and dedication and commitment to driving results Requirements 10+ years progressive accounting experience, including several years in a senior management role Experience managing and developing sizeable accounting teams Experience in a SaaS environment or accounting firm Accounting degree and/or chartered accountant qualification NetSuite experience desirable Willing to work flexible hours as required for month-end close and financial reporting process Proven experience leading audits and statutory reporting across multiple jurisdictions
Feb 04, 2026
Full time
Summary Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Our platform empowers businesses, accountants, and bookkeepers to simplify accounting processes and make smarter, more timely financial decisions. In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We've achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across all major accounting software and over 11,500 financial sources, we're proud to be at the forefront of innovation in the accounting space. Dext is looking for a Director of Financial Control who will lead our global accounting function, ensuring high-quality financial reporting, strong controls, and scalable processes to support continued growth. This role reports directly to Dext's VP of Finance and manages a team of 12 (with 9 direct reports) covering financial accounting, AP, AR, banking, financial systems and payroll over a number of geographies. Job Duties & Responsibilities Responsible for accounting and compliance across the UK, France, Australia and North America. Ensuring clean and efficient audits and all statutory reporting. Work with outsourced accountants to meet deadlines and deal with queries Lead the modernisation of Dext's financial engine, architecting and deploying automation and AI solutions to transform the month-end close and deliver a fast, insights-led reporting process. Work closely with the FP&A team to achieve a seamless, efficient and insightful month-end process including ownership of the management accounts and high level analysis. Create and implement new controls, continuously improving existing ones and achieve compliance with relevant control frameworks. Treasury management and managing the banking relationships across the group. Lead, develop and coach a team of 12, setting clear objectives and fostering a high-performing, collaborative culture. Work closely with the IRIS finance team to fulfill group audit and reporting requirements as well as exchanging best practice and aligning common processes where practical. Lead significant finance transformation initiatives, such as the conversion to IFRS reporting. Knowledge, Skills and Abilities Solid understanding of accounting and finance principles Strong business partnering and interpersonal skills Organised, flexible and easily adaptable to changing conditions Ability to work well in high pressure situations to meet deadlines Strong project management skills Ability to multi-task and manage numerous simultaneous priorities High energy, high ownership of work product and dedication and commitment to driving results Requirements 10+ years progressive accounting experience, including several years in a senior management role Experience managing and developing sizeable accounting teams Experience in a SaaS environment or accounting firm Accounting degree and/or chartered accountant qualification NetSuite experience desirable Willing to work flexible hours as required for month-end close and financial reporting process Proven experience leading audits and statutory reporting across multiple jurisdictions
