Revenue Assurance Analyst (6 Month FTC - Hybrid) Impact Food Group At Impact Food Group, we re more than just a school caterer. We re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We re constantly learning, evolving, and improving every way, every day. Through our industry-leading brands Innovate, Hutchison, Cucina, and Chapter One we cater for over 800,000 students and operate in more than 900 schools nationwide, growing every year. We re now looking for a talented and highly organised Revenue Assurance Analyst to join and play a vital role in supporting our business on an initial 6-month FTC Guided by our values , integrity, bold, impactful, empathy and community ; you will help us shape a workplace and culture we can all be proud of. What you ll be doing We have an exciting opportunity for a detail-oriented and commercially minded Revenue Assurance Analyst to join our team on a 6-month fixed-term contract. This is a high-impact role with a clear objective: to ensure we are maximising revenue in line with our client agreements. There is a strong possibility that this role will become permanent for the right candidate. You will be responsible for a critical project to systematically review our entire portfolio of client contracts. Using cutting-edge contract review software (Robin AI), you will identify all costs that can be legitimately recharged to our clients. You will then conduct a gap analysis against our current billing to quantify any areas of under-recovery. The final and most crucial step will be to partner with our Regional Operations Directors, providing them with the data and contractual evidence needed to effectively negotiate with clients and recover any lost revenue. Key Responsibilities Contract Analysis: Utilise our contract review software (Robin AI) and your own expertise to conduct a thorough review of client contracts, building a definitive schedule of all rechargeable costs and service obligations. Data Reconciliation: Interrogate large financial data sets to compare contractually agreed recharges against historical and current billing reality, accurately quantifying any revenue leakage. Stakeholder Collaboration: Work closely with the Regional Operations Directors (RODs), presenting your findings clearly and concisely to build a strong case for revenue recovery. Influencing & Support: Act as a subject matter expert, providing the commercial backing and influencing skills needed to support the RODs through their client negotiations. Process Improvement: Provide recommendations for improving the accuracy and efficiency of our billing and recharge processes going forward. Reporting: Track and report on the progress of revenue recovery initiatives to the Head of Commercial Finance. Skills & Experience Proven experience in a role requiring detailed analysis of large, complex data sets. The ability to read, interpret, and accurately apply the commercial terms of legal contracts. Strong influencing and communication skills, with a demonstrated ability to build relationships and present complex information to senior stakeholders. A curious, meticulous, and investigative mindset with exceptional attention to detail. A proactive, self-starting attitude, comfortable managing your own workload to meet project deadlines. Experience in a similar revenue assurance, contract compliance, or commercial finance role. Professional qualification (ACA, ACCA, CIMA) or Qualified by Experience (QBE). Experience in the contract catering, hospitality, or another multi-site service industry. If you re a collaborative, solution-focused professional who thrives in a busy and purposeful environment, we d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK.
Feb 27, 2026
Contractor
Revenue Assurance Analyst (6 Month FTC - Hybrid) Impact Food Group At Impact Food Group, we re more than just a school caterer. We re on a mission to create a positive food culture and help more students enjoy healthier, better-quality food. Making a positive social impact is at the heart of everything we do. We re constantly learning, evolving, and improving every way, every day. Through our industry-leading brands Innovate, Hutchison, Cucina, and Chapter One we cater for over 800,000 students and operate in more than 900 schools nationwide, growing every year. We re now looking for a talented and highly organised Revenue Assurance Analyst to join and play a vital role in supporting our business on an initial 6-month FTC Guided by our values , integrity, bold, impactful, empathy and community ; you will help us shape a workplace and culture we can all be proud of. What you ll be doing We have an exciting opportunity for a detail-oriented and commercially minded Revenue Assurance Analyst to join our team on a 6-month fixed-term contract. This is a high-impact role with a clear objective: to ensure we are maximising revenue in line with our client agreements. There is a strong possibility that this role will become permanent for the right candidate. You will be responsible for a critical project to systematically review our entire portfolio of client contracts. Using cutting-edge contract review software (Robin AI), you will identify all costs that can be legitimately recharged to our clients. You will then conduct a gap analysis against our current billing to quantify any areas of under-recovery. The final and most crucial step will be to partner with our Regional Operations Directors, providing them with the data and contractual evidence needed to effectively negotiate with clients and recover any lost revenue. Key Responsibilities Contract Analysis: Utilise our contract review software (Robin AI) and your own expertise to conduct a thorough review of client contracts, building a definitive schedule of all rechargeable costs and service obligations. Data Reconciliation: Interrogate large financial data sets to compare contractually agreed recharges against historical and current billing reality, accurately quantifying any revenue leakage. Stakeholder Collaboration: Work closely with the Regional Operations Directors (RODs), presenting your findings clearly and concisely to build a strong case for revenue recovery. Influencing & Support: Act as a subject matter expert, providing the commercial backing and influencing skills needed to support the RODs through their client negotiations. Process Improvement: Provide recommendations for improving the accuracy and efficiency of our billing and recharge processes going forward. Reporting: Track and report on the progress of revenue recovery initiatives to the Head of Commercial Finance. Skills & Experience Proven experience in a role requiring detailed analysis of large, complex data sets. The ability to read, interpret, and accurately apply the commercial terms of legal contracts. Strong influencing and communication skills, with a demonstrated ability to build relationships and present complex information to senior stakeholders. A curious, meticulous, and investigative mindset with exceptional attention to detail. A proactive, self-starting attitude, comfortable managing your own workload to meet project deadlines. Experience in a similar revenue assurance, contract compliance, or commercial finance role. Professional qualification (ACA, ACCA, CIMA) or Qualified by Experience (QBE). Experience in the contract catering, hospitality, or another multi-site service industry. If you re a collaborative, solution-focused professional who thrives in a busy and purposeful environment, we d love to hear from you. Join us and be part of a team that is transforming lives through the power of food, making a genuine difference for students across the UK.
Organisation: St George Bowls and Social Club CIC Job Title/Role: General Manager Place of work: St George Bowls and Social Club, BS5 7AA (with occasional requirement to visit / attend meetings at other locations within the Bristol area) Hours: 40-45 hrs per week, equivalent to Full Time (including evenings and weekends). Rate of pay: £35,000 per annum. Start date: Desired start date Wednesday 1st April 2026 (with some flexibility possible if required by candidate). Employment type: PAYE Employment term: Permanent About St George Bowls and Social Club CIC We are a newly founded Community Interest Company situated in the heart of St George in Bristol. The Bowls Club at St George Park has been vacant for a number of years and we have formally committed to the regeneration and development of the Club with community connection and sustainable action driving the project into realisation. Over the last 6 months, phases of planning, consultation and preparation have been underway, creating a solid community network and roadmap to opening. Social responsibility is central to the development of the venue, with the aim to produce a positive space available for use by all members of the local community. Plans over the next two years include: Bringing Back Bowls - Affordable games, open to all ages and abilities. Wellness for Everyone - Sauna and cold-tub sessions, with low-income discounts. Activity / Event Space for Local Community Groups - sessions such as Tai Chi, yoga, and more. Community Cafe - Providing refreshments alongside activities. We are working on a phased opening to allow the Club to continue being developed in an inclusive, considered and detailed way: April 2026 - Refurbishment on-site and finalisation to operating procedures, membership models and information. May 2026 - Social Club and Bowls live and open to the public, operating across the summer and in line with the Bowls season until September 2026. October 2026 - site closes to the public to allow for groundworks and installation of saunas and wellness facilities. November 2026 - site re opens to the public, offering Social Club and Sauna / wellness sessions. April 2027 - Site is fully operational with commencement of second Bowls season. About the Role We are looking for an experienced and community focused General Manager to lead the day-to day operations and support the ongoing development of the St George Bowls and Social Club, situated in St George Park, Bristol (BS5). This is a varied and hands on role that would be well suited to someone who can balance operational oversight with creating a welcoming, safe and cohesive environment for members, visitors and staff alike. The General Manager will be responsible for ensuring the smooth running of the Club, maintaining high standards of customer service and safety, and supporting a small team to deliver an inclusive and accessible space. The ideal candidate will be highly organised, proactive, and a confident problem solver in a live operational setting. They will have a deep rooted genuine interest in wellbeing for the community, looking to work collaboratively with established and new partners in the area to deliver activity that compliments existing offers, enriches the locality and encourages human connection. Working closely with local stakeholders, the CIC Directors and a small team of venue staff (including two Duty Managers), the successful candidate will help to shape the Club's offer and the evolving program throughout the phased reopening, whilst contributing to the long term vision of the Club as a social, creative and connection focussed community hub. (An Interim Manager (currently in post) will support onboarding and provide a structured handover to ensure continuity as the project moves into the next phase.) Key Responsibilities The General Manager has primary responsibility for the daily running of St George Bowls and Social Club. The role is broad ranging and is integral to promoting cohesive working across the team to keep things running efficiently. You should be looking to build a solid understanding of how all aspects of the business are run and intersect, to enable you to make the best plans and decisions relating to it. Reporting primarily to the Directors, the General Manager will be responsible for the operational aspects of the venue, driving the project forward, ensuring that key stakeholders are thoroughly consulted and developments are communicated effectively. Central to the role is the development and ongoing maintenance of the building, grounds and equipment, personally carrying out manageable tasks and then co ordinating contractors for heavier or specialist work. You will be the primary out of hours and emergency point of contact for the venue. Another key part of this role is to ensure all visitors have a positive experience when they come to the Club and to maintain constructive relationships with other park and community stakeholders. A strong and empathetic communicator is required. Someone who will take time to answer queries thoroughly and ensure that people have the information that they need, whilst also being able to listen carefully and respond appropriately to input and feedback. You will be responsible for the management of the venue team and task group volunteers, including organising rotas, preparing payroll, processing annual leave requests, organising training, supporting ongoing personal development and wellbeing for the team. A cafe and bar offering will be inside the club and will sit within the General Manager's responsibilities; service, stock management, ordering, handling deliveries and accurate reporting will be essential to the smooth running of this offer. There will also be significant admin and process driven duties including finance admin (such as raising Purchase Orders and Invoices using Xero and spreadsheets), setting up and maintaining the bookings software, managing subscriptions / services and ensuring systems are in place to ensure that licensing requirements are met. You will be responsible for regularly reviewing systems, operations and procedures and making any necessary minor adjustments or reporting any major issues or ideas for improvement to the Directors, with suggestions to resolve or implement them. Therefore this role requires you to be constructive and solution focused. You will be supported by a Finance, People & Culture and Comms Team who primarily work from a different office, therefore a collaborative approach to working with others is key. As you will also be the main Point of Contact for a number of our key suppliers, staff and stakeholders, it is vital that you build strong and positive working relationships with them all too, ensuring that they have any information and updates required. Communication is key. As is a solid understanding of organisational policies and values in order to implement them through your work on this project. Personal Characteristics Proactive, forward thinker Practical Reliable Flexible & dynamic Solution focused Connector who enjoys being around people and contributing to the local community Diligent with careful attention to detail Comfortable working evenings and weekends Skills and Experience Venue Management Experience Team Management Experience Confident, friendly, positive and inclusive communicator - in person, on the phone, emails and via messaging services. Excels in customer service and customer facing responsibilities Experience of using computers in particular spreadsheets & Google suite. Experience working in a community or social setting. Experience working in the food & beverage sector. Practical skills for basic upkeep and maintenance of a venue or public facing space (such as basic repair skills, ability to use power tools etc.) Finance Admin Experience Accurate record keeping and admin skills. Experience of handling necessary H&S assessments and other legal requirements for running a venue. Organised and able to plan and prioritise effectively. Ability to multi task. Project Management Skills Event Management Experience Experience of working with booking systems and / or memberships Experience working in a licensed premises Youth Work Experience Implementation of sustainable operational practices Experience using Canva Basic food hygiene Certificate First Aid Trained Personal License Holder DBS Checked Holds current UK driving license Other Information Organisation EDI Statement - St George Bowls and Social Club CIC is committed to increasing diversity within our workforce, promoting equality and openly challenges discrimination. We welcome and encourage job applications from people of all backgrounds. Organisation Access Statement - We are also committed to promoting equality of opportunity for disabled staff. We aim to support disabled staff by making reasonable adjustments wherever possible to prevent any disadvantage. If you would like to discuss this informally and confidentially prior to making an application, please contact our Accessibility Manager - . Physical Description of Work - This role is a mixture of office based, and on site work at the Club, with desk work, and physically active work, involving moving, bending, lifting and handling goods . click apply for full job details
Feb 27, 2026
Full time
Organisation: St George Bowls and Social Club CIC Job Title/Role: General Manager Place of work: St George Bowls and Social Club, BS5 7AA (with occasional requirement to visit / attend meetings at other locations within the Bristol area) Hours: 40-45 hrs per week, equivalent to Full Time (including evenings and weekends). Rate of pay: £35,000 per annum. Start date: Desired start date Wednesday 1st April 2026 (with some flexibility possible if required by candidate). Employment type: PAYE Employment term: Permanent About St George Bowls and Social Club CIC We are a newly founded Community Interest Company situated in the heart of St George in Bristol. The Bowls Club at St George Park has been vacant for a number of years and we have formally committed to the regeneration and development of the Club with community connection and sustainable action driving the project into realisation. Over the last 6 months, phases of planning, consultation and preparation have been underway, creating a solid community network and roadmap to opening. Social responsibility is central to the development of the venue, with the aim to produce a positive space available for use by all members of the local community. Plans over the next two years include: Bringing Back Bowls - Affordable games, open to all ages and abilities. Wellness for Everyone - Sauna and cold-tub sessions, with low-income discounts. Activity / Event Space for Local Community Groups - sessions such as Tai Chi, yoga, and more. Community Cafe - Providing refreshments alongside activities. We are working on a phased opening to allow the Club to continue being developed in an inclusive, considered and detailed way: April 2026 - Refurbishment on-site and finalisation to operating procedures, membership models and information. May 2026 - Social Club and Bowls live and open to the public, operating across the summer and in line with the Bowls season until September 2026. October 2026 - site closes to the public to allow for groundworks and installation of saunas and wellness facilities. November 2026 - site re opens to the public, offering Social Club and Sauna / wellness sessions. April 2027 - Site is fully operational with commencement of second Bowls season. About the Role We are looking for an experienced and community focused General Manager to lead the day-to day operations and support the ongoing development of the St George Bowls and Social Club, situated in St George Park, Bristol (BS5). This is a varied and hands on role that would be well suited to someone who can balance operational oversight with creating a welcoming, safe and cohesive environment for members, visitors and staff alike. The General Manager will be responsible for ensuring the smooth running of the Club, maintaining high standards of customer service and safety, and supporting a small team to deliver an inclusive and accessible space. The ideal candidate will be highly organised, proactive, and a confident problem solver in a live operational setting. They will have a deep rooted genuine interest in wellbeing for the community, looking to work collaboratively with established and new partners in the area to deliver activity that compliments existing offers, enriches the locality and encourages human connection. Working closely with local stakeholders, the CIC Directors and a small team of venue staff (including two Duty Managers), the successful candidate will help to shape the Club's offer and the evolving program throughout the phased reopening, whilst contributing to the long term vision of the Club as a social, creative and connection focussed community hub. (An Interim Manager (currently in post) will support onboarding and provide a structured handover to ensure continuity as the project moves into the next phase.) Key Responsibilities The General Manager has primary responsibility for the daily running of St George Bowls and Social Club. The role is broad ranging and is integral to promoting cohesive working across the team to keep things running efficiently. You should be looking to build a solid understanding of how all aspects of the business are run and intersect, to enable you to make the best plans and decisions relating to it. Reporting primarily to the Directors, the General Manager will be responsible for the operational aspects of the venue, driving the project forward, ensuring that key stakeholders are thoroughly consulted and developments are communicated effectively. Central to the role is the development and ongoing maintenance of the building, grounds and equipment, personally carrying out manageable tasks and then co ordinating contractors for heavier or specialist work. You will be the primary out of hours and emergency point of contact for the venue. Another key part of this role is to ensure all visitors have a positive experience when they come to the Club and to maintain constructive relationships with other park and community stakeholders. A strong and empathetic communicator is required. Someone who will take time to answer queries thoroughly and ensure that people have the information that they need, whilst also being able to listen carefully and respond appropriately to input and feedback. You will be responsible for the management of the venue team and task group volunteers, including organising rotas, preparing payroll, processing annual leave requests, organising training, supporting ongoing personal development and wellbeing for the team. A cafe and bar offering will be inside the club and will sit within the General Manager's responsibilities; service, stock management, ordering, handling deliveries and accurate reporting will be essential to the smooth running of this offer. There will also be significant admin and process driven duties including finance admin (such as raising Purchase Orders and Invoices using Xero and spreadsheets), setting up and maintaining the bookings software, managing subscriptions / services and ensuring systems are in place to ensure that licensing requirements are met. You will be responsible for regularly reviewing systems, operations and procedures and making any necessary minor adjustments or reporting any major issues or ideas for improvement to the Directors, with suggestions to resolve or implement them. Therefore this role requires you to be constructive and solution focused. You will be supported by a Finance, People & Culture and Comms Team who primarily work from a different office, therefore a collaborative approach to working with others is key. As you will also be the main Point of Contact for a number of our key suppliers, staff and stakeholders, it is vital that you build strong and positive working relationships with them all too, ensuring that they have any information and updates required. Communication is key. As is a solid understanding of organisational policies and values in order to implement them through your work on this project. Personal Characteristics Proactive, forward thinker Practical Reliable Flexible & dynamic Solution focused Connector who enjoys being around people and contributing to the local community Diligent with careful attention to detail Comfortable working evenings and weekends Skills and Experience Venue Management Experience Team Management Experience Confident, friendly, positive and inclusive communicator - in person, on the phone, emails and via messaging services. Excels in customer service and customer facing responsibilities Experience of using computers in particular spreadsheets & Google suite. Experience working in a community or social setting. Experience working in the food & beverage sector. Practical skills for basic upkeep and maintenance of a venue or public facing space (such as basic repair skills, ability to use power tools etc.) Finance Admin Experience Accurate record keeping and admin skills. Experience of handling necessary H&S assessments and other legal requirements for running a venue. Organised and able to plan and prioritise effectively. Ability to multi task. Project Management Skills Event Management Experience Experience of working with booking systems and / or memberships Experience working in a licensed premises Youth Work Experience Implementation of sustainable operational practices Experience using Canva Basic food hygiene Certificate First Aid Trained Personal License Holder DBS Checked Holds current UK driving license Other Information Organisation EDI Statement - St George Bowls and Social Club CIC is committed to increasing diversity within our workforce, promoting equality and openly challenges discrimination. We welcome and encourage job applications from people of all backgrounds. Organisation Access Statement - We are also committed to promoting equality of opportunity for disabled staff. We aim to support disabled staff by making reasonable adjustments wherever possible to prevent any disadvantage. If you would like to discuss this informally and confidentially prior to making an application, please contact our Accessibility Manager - . Physical Description of Work - This role is a mixture of office based, and on site work at the Club, with desk work, and physically active work, involving moving, bending, lifting and handling goods . click apply for full job details
Director of Engineering Remote (UK-based) Full-time £123,969 + benefits We re looking for someone to Lead the software engineering behind a national education platform, opening up curriculum data and safe AI to support brilliant teaching in every classroom. Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We re a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups. Our culture has been independently recognised through: Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling) Escape the City's Top 1% Employers based on anonymous colleague reviews of culture, development, and impact Investors in People Gold - through external accreditation and colleague feedback About the Role Oak is entering a critical new phase. Over the next three years, we will support the implementation of a revised national curriculum, deepen adoption of our digital products across schools, and play a leading role in shaping the safe and ethical use of AI in education. We are now seeking a Director of Engineering to lead the technology that underpins this work. This is a senior leadership role with responsibility for Oak s engineering strategy, technical architecture and platform delivery. You will lead engineering teams to build and operate reliable, secure and scalable systems that support teachers at scale and enable innovation across the education sector. You ll work closely with product, design, data, teachers and content leaders to ensure our technology choices are grounded in real classroom needs, strong pedagogy and value for money, while also pushing forward what s possible with the latest approaches and tools. You ll empower teams to get solutions built and products and features shipped. We welcome applications from candidates with senior engineering leadership experience across technology, digital or public service environments, including those who have not previously worked in education. If you re excited by the challenge of building dependable systems that quietly do the heavy lifting for teachers, and shaping how safe AI is used across the sector, we d love to hear from you. What You ll Be Doing Develop and manage a high performing Engineering department, leveraging internal and/or external relationships Manage the Engineering department budget (minimum of 6-figures) Accountable for the department's delivery against division and organisation-wide KPIs. Set and lead Oak s technical direction, ensuring secure, scalable and high-performing platforms aligned with organisational and product priorities and public sector digital standards. Oversee software engineering, architecture, embedding engineering excellence, operational reliability, strong SDLC practice and continuous improvement, and ensuring compliance with relevant digital, security and data standards (including GDS and GDPR). Lead the implementation of data-intensive and emerging technologies (including AI/ML), ensuring production-ready systems and compliance with Oak s technical and safety requirements. Member of the Senior Leadership Team. Lead the strategy and planning and model the culture of the organisation. Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required. Deputise for the CEO and take on other general responsibilities as required. What We re Looking For 3+ years experience overseeing engineering or technical capabilities of a department or division. Experience of being part of a senior or wider leadership team. Experience of recruiting, developing and managing a high performing department Experience of managing a 6-figure budget and ensuring value for money. Extensive experience delivering secure, scalable, high-quality digital services in production environments. Experience implementing and operating data-intensive or emerging technologies (e.g., AI/ML), ensuring safe, reliable and responsible deployment. Experience leading the evolution of engineering systems over time, including evaluating new technologies, scaling cloud-based services, and ensuring high availability, CI/CD maturity and long-term platform resilience. Experience having deployed production ready AI technology (desirable). You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively. Our Benefits 25 days annual leave, plus one extra day for each year of service (up to 28) Additional Oak closure days over Christmas/New Year 11% employer pension contribution (with no minimum employee contribution) A 36-hour working week, with half-days on Fridays or every other Friday off Fully remote working we ll support your home set-up and offer coworking options if preferred Twice-yearly in-person offsites to collaborate, connect, and have fun A culture that genuinely supports flexibility, autonomy, and trust Inclusion and Belonging We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors. We use the Applied recruitment platform to help reduce bias in our hiring process. Key Info Location: Remote, but you must be based in the UK with the legal right to work here Sponsorship: Unfortunately, we re unable to offer visa sponsorship at this time Closing date: 23:59 on Wednesday, 4 February 2026. We ll be reviewing applications as they come in, and may close the role early If this sounds like the kind of role and team where you could do your life s best work, we d love to hear from you. Next Steps We aim to run a fair, inclusive process that helps people show what they can really do. Stage 1: Apply (via Applied) You ll apply through the Applied platform. Your application will be scored anonymously against the published criteria and reviewed by more than one assessor. Stage 2: Short practical exercise (video) If you progress, we ll send you a short brief and a few suggested technologies you could use. You ll then have time to go away, create a simple prototype or generate an insight in response to the brief, and record a short video walking us through what you have produced and why. For this role, we will be looking for evidence of technical judgement and engineering thinking, for example, how you approach system design, reliability, security, data or AI safety, rather than production quality or polished demos. The exercise is designed to be accessible to candidates who lead engineering teams and may not code day to day. Videos will be scored by a small group of assessors using clear criteria. Stage 3: Interview A shortlist of candidates will be invited to a competency-based interview, assessed against the criteria set out in the job description. We ll share full details, timelines and support as you progress. We re happy to make reasonable adjustments at any stage. Use of AI in applications You can use AI to help draft your answers, but remember, we are looking for your experiences and insights, not generic or AI-generated responses. We score for specific, real examples and your own judgement. If your answers read like AI output or could describe anyone s experience, they will score poorly. We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, then please get your application in early to avoid missing out.
Feb 27, 2026
Full time
Director of Engineering Remote (UK-based) Full-time £123,969 + benefits We re looking for someone to Lead the software engineering behind a national education platform, opening up curriculum data and safe AI to support brilliant teaching in every classroom. Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We re a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups. Our culture has been independently recognised through: Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling) Escape the City's Top 1% Employers based on anonymous colleague reviews of culture, development, and impact Investors in People Gold - through external accreditation and colleague feedback About the Role Oak is entering a critical new phase. Over the next three years, we will support the implementation of a revised national curriculum, deepen adoption of our digital products across schools, and play a leading role in shaping the safe and ethical use of AI in education. We are now seeking a Director of Engineering to lead the technology that underpins this work. This is a senior leadership role with responsibility for Oak s engineering strategy, technical architecture and platform delivery. You will lead engineering teams to build and operate reliable, secure and scalable systems that support teachers at scale and enable innovation across the education sector. You ll work closely with product, design, data, teachers and content leaders to ensure our technology choices are grounded in real classroom needs, strong pedagogy and value for money, while also pushing forward what s possible with the latest approaches and tools. You ll empower teams to get solutions built and products and features shipped. We welcome applications from candidates with senior engineering leadership experience across technology, digital or public service environments, including those who have not previously worked in education. If you re excited by the challenge of building dependable systems that quietly do the heavy lifting for teachers, and shaping how safe AI is used across the sector, we d love to hear from you. What You ll Be Doing Develop and manage a high performing Engineering department, leveraging internal and/or external relationships Manage the Engineering department budget (minimum of 6-figures) Accountable for the department's delivery against division and organisation-wide KPIs. Set and lead Oak s technical direction, ensuring secure, scalable and high-performing platforms aligned with organisational and product priorities and public sector digital standards. Oversee software engineering, architecture, embedding engineering excellence, operational reliability, strong SDLC practice and continuous improvement, and ensuring compliance with relevant digital, security and data standards (including GDS and GDPR). Lead the implementation of data-intensive and emerging technologies (including AI/ML), ensuring production-ready systems and compliance with Oak s technical and safety requirements. Member of the Senior Leadership Team. Lead the strategy and planning and model the culture of the organisation. Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required. Deputise for the CEO and take on other general responsibilities as required. What We re Looking For 3+ years experience overseeing engineering or technical capabilities of a department or division. Experience of being part of a senior or wider leadership team. Experience of recruiting, developing and managing a high performing department Experience of managing a 6-figure budget and ensuring value for money. Extensive experience delivering secure, scalable, high-quality digital services in production environments. Experience implementing and operating data-intensive or emerging technologies (e.g., AI/ML), ensuring safe, reliable and responsible deployment. Experience leading the evolution of engineering systems over time, including evaluating new technologies, scaling cloud-based services, and ensuring high availability, CI/CD maturity and long-term platform resilience. Experience having deployed production ready AI technology (desirable). You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively. Our Benefits 25 days annual leave, plus one extra day for each year of service (up to 28) Additional Oak closure days over Christmas/New Year 11% employer pension contribution (with no minimum employee contribution) A 36-hour working week, with half-days on Fridays or every other Friday off Fully remote working we ll support your home set-up and offer coworking options if preferred Twice-yearly in-person offsites to collaborate, connect, and have fun A culture that genuinely supports flexibility, autonomy, and trust Inclusion and Belonging We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors. We use the Applied recruitment platform to help reduce bias in our hiring process. Key Info Location: Remote, but you must be based in the UK with the legal right to work here Sponsorship: Unfortunately, we re unable to offer visa sponsorship at this time Closing date: 23:59 on Wednesday, 4 February 2026. We ll be reviewing applications as they come in, and may close the role early If this sounds like the kind of role and team where you could do your life s best work, we d love to hear from you. Next Steps We aim to run a fair, inclusive process that helps people show what they can really do. Stage 1: Apply (via Applied) You ll apply through the Applied platform. Your application will be scored anonymously against the published criteria and reviewed by more than one assessor. Stage 2: Short practical exercise (video) If you progress, we ll send you a short brief and a few suggested technologies you could use. You ll then have time to go away, create a simple prototype or generate an insight in response to the brief, and record a short video walking us through what you have produced and why. For this role, we will be looking for evidence of technical judgement and engineering thinking, for example, how you approach system design, reliability, security, data or AI safety, rather than production quality or polished demos. The exercise is designed to be accessible to candidates who lead engineering teams and may not code day to day. Videos will be scored by a small group of assessors using clear criteria. Stage 3: Interview A shortlist of candidates will be invited to a competency-based interview, assessed against the criteria set out in the job description. We ll share full details, timelines and support as you progress. We re happy to make reasonable adjustments at any stage. Use of AI in applications You can use AI to help draft your answers, but remember, we are looking for your experiences and insights, not generic or AI-generated responses. We score for specific, real examples and your own judgement. If your answers read like AI output or could describe anyone s experience, they will score poorly. We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, then please get your application in early to avoid missing out.
Access Talent is currently working with a leading engineering consultant who are seeking to grow their current team of Marine Civil Engineers across their offices in the UK. In this role you will have the opportunity to design marine structures such as quay walls and jetty's. This role will enable you to use your existing skills of detailed design and enhance them to the next stage in your engineering career. You will have the opportunity to get involved in major projects across the UK. Coastal engineering design and assessment experience is desirable. To be considered for this role: Be a Chartered Engineer. Have experience in the design of marine structures - steel and reinforced concrete design, port pavement, dock and lock gates, jetties, slipways etc. Have a detailed knowledge of maritime standards and guidelines. Have edxpe4rince in managing muti-disciplinary teams. Able to use software such as LUSAS and STAAD Pro. Have full right to live and work in the UK. You will be offered a market leading salary with a generous annual leave entitlement and other benefits, including private health care. You will be offered flexible working, with the requirement to work in the office 3 times a week, and at home for the other 2 days. There is an option to purchase up to 10 additional days annual leave. If you are interested in applying for this role, apply with your latest CV.
Feb 27, 2026
Full time
Access Talent is currently working with a leading engineering consultant who are seeking to grow their current team of Marine Civil Engineers across their offices in the UK. In this role you will have the opportunity to design marine structures such as quay walls and jetty's. This role will enable you to use your existing skills of detailed design and enhance them to the next stage in your engineering career. You will have the opportunity to get involved in major projects across the UK. Coastal engineering design and assessment experience is desirable. To be considered for this role: Be a Chartered Engineer. Have experience in the design of marine structures - steel and reinforced concrete design, port pavement, dock and lock gates, jetties, slipways etc. Have a detailed knowledge of maritime standards and guidelines. Have edxpe4rince in managing muti-disciplinary teams. Able to use software such as LUSAS and STAAD Pro. Have full right to live and work in the UK. You will be offered a market leading salary with a generous annual leave entitlement and other benefits, including private health care. You will be offered flexible working, with the requirement to work in the office 3 times a week, and at home for the other 2 days. There is an option to purchase up to 10 additional days annual leave. If you are interested in applying for this role, apply with your latest CV.
NXTGEN is delighted to be working with a fantastic and highly regarded firm based in Colchester to recruit an Office Administrator for their growing team. This is a pivotal Office Administrator role within the business and office, perfect for someone who enjoys being at the heart of operations and ensuring the office runs smoothly. As an Office Administrator, you will work closely with Partners, Managers, and the wider team, playing a key role in the day-to-day running of the office while delivering a professional and welcoming experience for clients. This opportunity is particularly well suited to someone with experience in an accountancy practice or financial services environment, where strong organisation, attention to detail, the ability to juggle multiple tasks, and excellent customer service are essential for a successful Office Administrator. The Role Acting as front of house as the Office Administrator, maintaining a professional and welcoming environment for clients, organising meetings and hospitality, and managing client liaison Supporting the full client lifecycle as an Office Administrator, from onboarding new clients on internal systems to submitting final accounts to Companies House and HMRC, including managing critical client deadlines Managing client documentation and compliance processes, including anti-money laundering checks, using a variety of bespoke software systems Providing company secretarial services, including filing confirmation statements, preparing dividend vouchers, and processing changes to company details and directorships Delivering day-to-day office and administrative support, including copying, scanning, binding, electronic filing, compiling standard correspondence, and managing incoming and outgoing post Supporting the electronic filing of accounts and tax returns, arranging internal and external meetings, and assisting with the billing process by issuing invoices Answering incoming calls and dealing with queries from clients, colleagues, potential clients, and other stakeholders Liaising with internal teams such as facilities, database, and marketing to ensure client information is accurate and business development activity runs smoothly This is a fantastic opportunity to join a supportive, professional, and client-focused firm as an Office Administrator, where the role is a genuinely valued part of the wider business. You'll work closely with senior stakeholders, gain exposure to a broad range of activities across the practice, and be trusted with responsibility from day one. The role offers variety, autonomy, and the chance to develop your skills within a high-quality accountancy environment, making it ideal for someone who enjoys being organised, proactive, and at the centre of a busy office. For more information or a confidential discussion, please contact Annie at NXTGEN.
Feb 27, 2026
Full time
NXTGEN is delighted to be working with a fantastic and highly regarded firm based in Colchester to recruit an Office Administrator for their growing team. This is a pivotal Office Administrator role within the business and office, perfect for someone who enjoys being at the heart of operations and ensuring the office runs smoothly. As an Office Administrator, you will work closely with Partners, Managers, and the wider team, playing a key role in the day-to-day running of the office while delivering a professional and welcoming experience for clients. This opportunity is particularly well suited to someone with experience in an accountancy practice or financial services environment, where strong organisation, attention to detail, the ability to juggle multiple tasks, and excellent customer service are essential for a successful Office Administrator. The Role Acting as front of house as the Office Administrator, maintaining a professional and welcoming environment for clients, organising meetings and hospitality, and managing client liaison Supporting the full client lifecycle as an Office Administrator, from onboarding new clients on internal systems to submitting final accounts to Companies House and HMRC, including managing critical client deadlines Managing client documentation and compliance processes, including anti-money laundering checks, using a variety of bespoke software systems Providing company secretarial services, including filing confirmation statements, preparing dividend vouchers, and processing changes to company details and directorships Delivering day-to-day office and administrative support, including copying, scanning, binding, electronic filing, compiling standard correspondence, and managing incoming and outgoing post Supporting the electronic filing of accounts and tax returns, arranging internal and external meetings, and assisting with the billing process by issuing invoices Answering incoming calls and dealing with queries from clients, colleagues, potential clients, and other stakeholders Liaising with internal teams such as facilities, database, and marketing to ensure client information is accurate and business development activity runs smoothly This is a fantastic opportunity to join a supportive, professional, and client-focused firm as an Office Administrator, where the role is a genuinely valued part of the wider business. You'll work closely with senior stakeholders, gain exposure to a broad range of activities across the practice, and be trusted with responsibility from day one. The role offers variety, autonomy, and the chance to develop your skills within a high-quality accountancy environment, making it ideal for someone who enjoys being organised, proactive, and at the centre of a busy office. For more information or a confidential discussion, please contact Annie at NXTGEN.
Electrical Technical Director - Data Centres Technical Director - Electrical (Data Centre Facilities) Nationwide, United Kingdom We invite you to bring your expertise and enthusiasm into play as a senior member of a nationally integrated Data Centre Facilities team. To succeed in this role, you will be client focussed and have extensive experience of working in a design capacity with excellent working knowledge of electrical power systems associated with data centre design. Are you our new Electrical Technical Director? Click the apply button to send your application. Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world. You will join our Building Services department As our new Technical Director, you will be part of a highly dynamic team. Our Data Centre Facilities team has a deep focus on technical delivery and an excellent understanding of client care. You will be an important part of a close knit team working on a wide variety of high profile project work in and around the UK and internationally. We offer a supporting and collaborative culture and environment in which you can develop and grow in your role. For the right candidate there is the opportunity to progress rapidly, to have an influence in our global technical direction and to help us develop our global electrical technical expertise. Finally, we enjoy what we do! We are looking for enthusiastic people to join and strengthen our team. Your key tasks and responsibilities will be: HV and LV power system design and specification associated with data centre and mission critical facilities including technical peer reviews Technical due diligence and feasibility studies associated with data centre and mission critical facilities Proficient in the use of AutoCAD for developing detailed electrical single line diagrams Managing, preparing, and producing conceptual through to detailed designs of data centre and mission critical electrical systems Production of associated electrical calculations, schedules, and specifications Technical evaluation of electrical OEM/contractor supplied equipment Attendance at factory and site acceptance testing Attendance on site during commissioning activities to meet project needs Proactively co ordinating power system designs with internal and external stakeholders Proficient in the use of proprietary design software (ETAP and Trimble). This will include but not be limited to short circuit analysis, protection and co ordination, arc flash studies, harmonic analysis, neher mcgrath, cable sizing and load flow Power system modelling utilising ETAP including technical report production Electrical building services design. This will include but not be limited to lighting, small power, containment, cable routing, fire detection, security, lightning protection and earthing Application of advanced/well developed problem solving skills when identifying and resolving project challenges Protect and develop the quality of our designs and provide technical and pastoral mentoring to the electrical team Communicating and presenting engineering concepts and solutions to internal and external stakeholders including all members of the multidisciplinary design team (written and verbal) Liaise and interact with other teams to optimise technical direction and use of standard procedures and digital tools Drive and deliver quality projects profitably and to the satisfaction of our clients Manage technical risks, negotiate scope of services and prepare fee proposals. Mentor, develop and support an established and stable team of Data Centre Electrical Engineers Complete business development in the local market Support our work winning activities with the development of technical strategies and demonstration of market leading expertise in the field Work as part of a small leadership team who are collectively responsible for the strategic direction of the Data Centre Facilities team The key deliverables over the first months for this role will be: Help develop and promote Ramboll's technical capability Maintain excellent levels of client service Focus on expanding our team's electrical design skills, systematically reducing risk and improving efficiency in our delivery of low and net zero carbon design solutions Attract talented recruits to grow a skilled, dynamic, efficient and highly regarded Data Centre Facilities team Support and contribute to our business plan, working within the ethos defined by our mission and values. Your starting point for constant growth From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is: Chartered Engineer with a Bachelor's degree in Electrical Engineering or equivalent Proven track record in leading and managing all aspects of project delivery (electrical bias) Experience in data centre and mission critical design in the UK and Europe Clear understanding of the different electrical distribution topologies associated with data centre and mission critical design A flexible attitude, in an environment with frequently changing deadlines, you can be relied on to meet deadlines Knowledge of on site installation practice and buildability Previous experience with supporting and coordinating all aspects of project delivery Forward thinking and enthusiastic about digital design innovation and 'smart design' in increasingly digitalized construction arena High degree of technical competence with demonstrable appreciation of sustainable / net zero carbon design Extensive client facing skills, experienced at presenting to clients with a varied and comprehensive project portfolio Ability to motivate, support and guide support multidisciplinary professional teams An established reputation as a highly regarded and trusted Data Centre Facilities leader Personal qualities that will help you succeed in this role include: You are technically diligent with a high attention to detail You are an excellent communicator and possess the ability to make what is complicated simple! You are able to motivate and inspire confidence both in your peers and clients You are commercially intelligent and contractually aware Welcome to our Buildings division As one of the top 10 building designers in the world, Ramboll works on more than 10,000 building projects each year. 4,000 experts across the world specialise in creating more innovative, sustainable and liveable buildings. We place particular emphasis on our liveable buildings concept where we balance the cultural, social and physical values of buildings, to improve the quality of life for building users. Ramboll in the United Kingdom Ramboll is ranked a Top 10 consultant in the UK and has 1,500 bright minds working across 17 offices to apply their passion to deliver innovative solutions across Buildings, Transport, Environment & Health and Energy. We love seeing our talents develop and succeed and you will have opportunities to work on challenging and inspiring projects within an environment that is friendly, open and supportive. Ramboll offers the opportunity to be part of a dynamic organisation in the rapidly growing Engineering and Consultancy sector in the UK. We offer a competitive salary, alongside 27 days holiday per year, private medical insurance and flexible working. How to apply Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application. An equal opportunity employer Equality, diversity and inclusion is at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment, where everyone is able to flourish and reach their potential. We invite applications from candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation, or any other protected characteristic. As a Disability Confident Committed employer, Ramboll ensures opportunities are accessible to candidates with disabilities. Please reach out to our recruitment team to discuss any adjustments that you might require during the application process. We also know how important it is to achieve the right balance of where, when and how much you work. When you join Ramboll, you'll have the freedom to work your hours flexibly and our positive approach to hybrid working will help you to discover the split between home and office that works for you and your role. All your information will be kept confidential according to EEO guidelines. Ramboll in numbers . click apply for full job details
Feb 27, 2026
Full time
Electrical Technical Director - Data Centres Technical Director - Electrical (Data Centre Facilities) Nationwide, United Kingdom We invite you to bring your expertise and enthusiasm into play as a senior member of a nationally integrated Data Centre Facilities team. To succeed in this role, you will be client focussed and have extensive experience of working in a design capacity with excellent working knowledge of electrical power systems associated with data centre design. Are you our new Electrical Technical Director? Click the apply button to send your application. Do you want to push the boundaries of your profession and develop your excellence in an open, collaborative and empowering culture? We work to create a sustainable future and our inspiring projects and innovative solutions aim to set the standard among our peers. You will join a global company that has been growing successfully since its founding in 1945. Together, we lead and leave a positive impact on societies, companies and people around the world. You will join our Building Services department As our new Technical Director, you will be part of a highly dynamic team. Our Data Centre Facilities team has a deep focus on technical delivery and an excellent understanding of client care. You will be an important part of a close knit team working on a wide variety of high profile project work in and around the UK and internationally. We offer a supporting and collaborative culture and environment in which you can develop and grow in your role. For the right candidate there is the opportunity to progress rapidly, to have an influence in our global technical direction and to help us develop our global electrical technical expertise. Finally, we enjoy what we do! We are looking for enthusiastic people to join and strengthen our team. Your key tasks and responsibilities will be: HV and LV power system design and specification associated with data centre and mission critical facilities including technical peer reviews Technical due diligence and feasibility studies associated with data centre and mission critical facilities Proficient in the use of AutoCAD for developing detailed electrical single line diagrams Managing, preparing, and producing conceptual through to detailed designs of data centre and mission critical electrical systems Production of associated electrical calculations, schedules, and specifications Technical evaluation of electrical OEM/contractor supplied equipment Attendance at factory and site acceptance testing Attendance on site during commissioning activities to meet project needs Proactively co ordinating power system designs with internal and external stakeholders Proficient in the use of proprietary design software (ETAP and Trimble). This will include but not be limited to short circuit analysis, protection and co ordination, arc flash studies, harmonic analysis, neher mcgrath, cable sizing and load flow Power system modelling utilising ETAP including technical report production Electrical building services design. This will include but not be limited to lighting, small power, containment, cable routing, fire detection, security, lightning protection and earthing Application of advanced/well developed problem solving skills when identifying and resolving project challenges Protect and develop the quality of our designs and provide technical and pastoral mentoring to the electrical team Communicating and presenting engineering concepts and solutions to internal and external stakeholders including all members of the multidisciplinary design team (written and verbal) Liaise and interact with other teams to optimise technical direction and use of standard procedures and digital tools Drive and deliver quality projects profitably and to the satisfaction of our clients Manage technical risks, negotiate scope of services and prepare fee proposals. Mentor, develop and support an established and stable team of Data Centre Electrical Engineers Complete business development in the local market Support our work winning activities with the development of technical strategies and demonstration of market leading expertise in the field Work as part of a small leadership team who are collectively responsible for the strategic direction of the Data Centre Facilities team The key deliverables over the first months for this role will be: Help develop and promote Ramboll's technical capability Maintain excellent levels of client service Focus on expanding our team's electrical design skills, systematically reducing risk and improving efficiency in our delivery of low and net zero carbon design solutions Attract talented recruits to grow a skilled, dynamic, efficient and highly regarded Data Centre Facilities team Support and contribute to our business plan, working within the ethos defined by our mission and values. Your starting point for constant growth From the moment you join Ramboll, we will support your personal and professional development so that you grow with the company. For this role, we believe your starting point is: Chartered Engineer with a Bachelor's degree in Electrical Engineering or equivalent Proven track record in leading and managing all aspects of project delivery (electrical bias) Experience in data centre and mission critical design in the UK and Europe Clear understanding of the different electrical distribution topologies associated with data centre and mission critical design A flexible attitude, in an environment with frequently changing deadlines, you can be relied on to meet deadlines Knowledge of on site installation practice and buildability Previous experience with supporting and coordinating all aspects of project delivery Forward thinking and enthusiastic about digital design innovation and 'smart design' in increasingly digitalized construction arena High degree of technical competence with demonstrable appreciation of sustainable / net zero carbon design Extensive client facing skills, experienced at presenting to clients with a varied and comprehensive project portfolio Ability to motivate, support and guide support multidisciplinary professional teams An established reputation as a highly regarded and trusted Data Centre Facilities leader Personal qualities that will help you succeed in this role include: You are technically diligent with a high attention to detail You are an excellent communicator and possess the ability to make what is complicated simple! You are able to motivate and inspire confidence both in your peers and clients You are commercially intelligent and contractually aware Welcome to our Buildings division As one of the top 10 building designers in the world, Ramboll works on more than 10,000 building projects each year. 4,000 experts across the world specialise in creating more innovative, sustainable and liveable buildings. We place particular emphasis on our liveable buildings concept where we balance the cultural, social and physical values of buildings, to improve the quality of life for building users. Ramboll in the United Kingdom Ramboll is ranked a Top 10 consultant in the UK and has 1,500 bright minds working across 17 offices to apply their passion to deliver innovative solutions across Buildings, Transport, Environment & Health and Energy. We love seeing our talents develop and succeed and you will have opportunities to work on challenging and inspiring projects within an environment that is friendly, open and supportive. Ramboll offers the opportunity to be part of a dynamic organisation in the rapidly growing Engineering and Consultancy sector in the UK. We offer a competitive salary, alongside 27 days holiday per year, private medical insurance and flexible working. How to apply Apply online. Attach your CV, cover letter and relevant documents showcasing why you are the right fit for the role, and when you are available to start. We look forward to receiving your application. An equal opportunity employer Equality, diversity and inclusion is at the heart of what we do. At Ramboll, we believe that diversity is a strength and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment, where everyone is able to flourish and reach their potential. We invite applications from candidates from all backgrounds, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation, or any other protected characteristic. As a Disability Confident Committed employer, Ramboll ensures opportunities are accessible to candidates with disabilities. Please reach out to our recruitment team to discuss any adjustments that you might require during the application process. We also know how important it is to achieve the right balance of where, when and how much you work. When you join Ramboll, you'll have the freedom to work your hours flexibly and our positive approach to hybrid working will help you to discover the split between home and office that works for you and your role. All your information will be kept confidential according to EEO guidelines. Ramboll in numbers . click apply for full job details
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Legal, Risk & Compliance (LRC) team at Airwallex is a collaborative group of legal minds and risk management experts. We're passionate about safeguarding Airwallex's operations, fostering a culture of compliance and ethical conduct, and ensuring we navigate the global financial landscape with integrity. We provide expert guidance and support to all areas of the business, proactively identifying, mitigating, and managing legal and financial risks. What you'll do As the Director of Compliance Monitoring and Oversight, you will be the global architect of Airwallex's "Second Line of Defense" assurance function. You will lead a small, high performing international team responsible for validating the effectiveness of our financial crime controls across all regions and products. While we have a robust foundation in place, this role is about taking our assurance capabilities to the next level. You will be responsible for maturing our global monitoring framework to ensure it is scalable, data driven, and aligned with the complexities of our rapidly expanding footprint. You will move beyond box ticking to provide strategic insights on control health to the Board and Senior Management, helping the business grow safely and sustainably. The role is based in London. Responsibilities Global framework strategy: Own the strategic evolution of the Compliance Monitoring and Oversight framework. You will refine our global methodology for testing, sampling, and reporting to ensure it remains best in class and responsive to new regulatory expectations Team leadership: Lead, mentor, and develop a global team of monitoring specialists. You will foster a culture of curiosity, rigor, and objective challenge Annual assurance planning: Design and execute the Annual Compliance Monitoring Plan. You will utilize a dynamic, risk based approach to prioritize testing activities across high risk products, jurisdictions, and operational processes Insight & reporting: Translate complex testing results into high impact, actionable intelligence. You will provide regular reporting to the FCC and company leadership, highlighting trends, systemic issues, and remediation progress Stakeholder partnership: Act as a strategic partner to Regional MLROs and First Line Operational leads. You will ensure that monitoring findings are constructive, clearly understood, and that remediation plans are practical and effective Data driven assurance: Drive the transition towards continuous monitoring and automated testing. You will champion the use of data analytics to identify risk trends that manual sampling might miss Regulatory readiness: Ensure the monitoring program is audit ready at all times and capable of standing up to scrutiny from top tier global regulators (e.g., FCA, AUSTRAC, NY DFS, MAS) Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 12+ years of experience in Compliance Assurance, Internal Audit, or Regulatory Testing within the financial services or fintech sector Significant experience managing international teams, with a track record of developing senior talent (e.g., managing managers) You can see the big picture. You know how to pivot a monitoring program from a manual, transactional model to a strategic, risk based assurance model Deep understanding of testing methodologies (design effectiveness vs. operating effectiveness), sampling strategies, and root cause analysis Exceptional executive presence. You are comfortable presenting "bad news" constructively to C level executives and driving consensus on remediation Experience working across multiple regulatory jurisdictions (e.g., US, UK/EU, APAC) and understanding the nuances of differing regulatory expectations Preferred qualifications: Previous experience in a Big 4 or Internal Audit function is highly desirable Experience with SQL, Tableau, or other data visualization tools to drive continuous monitoring initiatives Relevant professional certifications (e.g., CIA, CAMS, ICA Diploma in GRC) Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Feb 27, 2026
Full time
About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero to one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team The Legal, Risk & Compliance (LRC) team at Airwallex is a collaborative group of legal minds and risk management experts. We're passionate about safeguarding Airwallex's operations, fostering a culture of compliance and ethical conduct, and ensuring we navigate the global financial landscape with integrity. We provide expert guidance and support to all areas of the business, proactively identifying, mitigating, and managing legal and financial risks. What you'll do As the Director of Compliance Monitoring and Oversight, you will be the global architect of Airwallex's "Second Line of Defense" assurance function. You will lead a small, high performing international team responsible for validating the effectiveness of our financial crime controls across all regions and products. While we have a robust foundation in place, this role is about taking our assurance capabilities to the next level. You will be responsible for maturing our global monitoring framework to ensure it is scalable, data driven, and aligned with the complexities of our rapidly expanding footprint. You will move beyond box ticking to provide strategic insights on control health to the Board and Senior Management, helping the business grow safely and sustainably. The role is based in London. Responsibilities Global framework strategy: Own the strategic evolution of the Compliance Monitoring and Oversight framework. You will refine our global methodology for testing, sampling, and reporting to ensure it remains best in class and responsive to new regulatory expectations Team leadership: Lead, mentor, and develop a global team of monitoring specialists. You will foster a culture of curiosity, rigor, and objective challenge Annual assurance planning: Design and execute the Annual Compliance Monitoring Plan. You will utilize a dynamic, risk based approach to prioritize testing activities across high risk products, jurisdictions, and operational processes Insight & reporting: Translate complex testing results into high impact, actionable intelligence. You will provide regular reporting to the FCC and company leadership, highlighting trends, systemic issues, and remediation progress Stakeholder partnership: Act as a strategic partner to Regional MLROs and First Line Operational leads. You will ensure that monitoring findings are constructive, clearly understood, and that remediation plans are practical and effective Data driven assurance: Drive the transition towards continuous monitoring and automated testing. You will champion the use of data analytics to identify risk trends that manual sampling might miss Regulatory readiness: Ensure the monitoring program is audit ready at all times and capable of standing up to scrutiny from top tier global regulators (e.g., FCA, AUSTRAC, NY DFS, MAS) Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: 12+ years of experience in Compliance Assurance, Internal Audit, or Regulatory Testing within the financial services or fintech sector Significant experience managing international teams, with a track record of developing senior talent (e.g., managing managers) You can see the big picture. You know how to pivot a monitoring program from a manual, transactional model to a strategic, risk based assurance model Deep understanding of testing methodologies (design effectiveness vs. operating effectiveness), sampling strategies, and root cause analysis Exceptional executive presence. You are comfortable presenting "bad news" constructively to C level executives and driving consensus on remediation Experience working across multiple regulatory jurisdictions (e.g., US, UK/EU, APAC) and understanding the nuances of differing regulatory expectations Preferred qualifications: Previous experience in a Big 4 or Internal Audit function is highly desirable Experience with SQL, Tableau, or other data visualization tools to drive continuous monitoring initiatives Relevant professional certifications (e.g., CIA, CAMS, ICA Diploma in GRC) Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from email address. Please apply only through or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.
Hey - Let's find your next opportunity At Nova Sky Stories , we empower artists and producers to bring awe and wonder to live audiences around the world. As the global leader in drone entertainment, we've been redefining live shows for over a decade-merging cutting-edge drone technology with imaginative artistry. With a veteran team of engineers and creatives, we design and operate lightweight, small, precise, and safe drones that perform in the most demanding environments-urban centers, extreme temperatures, and high winds. The result? Sky Stories that inspire, captivate, and transform the sky into a canvas of imagination. Headquartered in the U.S. with teams across Europe and the UAE, Nova Sky Stories works with the world's leading brands, venues, and events. Follow About the job We are seeking a skilled Person Manipulating the Controls (PMTC) to operate our large-scale drone light show systems under the authority of a designated Pilot in Command (PIC). The PMTC is the hands-on flight operator responsible for executing launches, monitoring the drone fleet in real time, and responding to aircraft and system behavior throughout the show. While the PIC retains full legal and safety authority, the PMTC plays a critical role in live execution and operational performance. This role sits at the intersection of aviation, robotics, and live entertainment, supporting synchronized fleets of hundreds to thousands of aircraft at some of the world's most high-profile events. As a PMTC, you will be responsible for: Serve as a pilot responsible for flying shows and ensuring compliance with all relevant regulations, guidelines, and best practices. Prioritize the safety of spectators, crew members, and surrounding airspace. Operate Nova's drone fleet during live shows as the Person Manipulating the Controls. Execute launches, holds, aborts, and recoveries under the direction of the PIC. Monitor aircraft health, telemetry, GNSS, and communications during flight Operate Nova's ground control systems, networking, and flight software. Load, verify, and execute flight plans and show content. Respond in real time to system alerts, aircraft faults, or degraded conditions Helps lead load-in and load-out of the entire airfield & pilot system setup. Conduct pre-flight checks on drones, batteries, ground infrastructure, and control systems. Assist with post-flight inspections, logging, and maintenance reporting Coordinate closely with ground crew, technical staff, and event organizers to communicate flight plans, timing cues, and any other operational considerations prior, during, and after shows. Supply continuous feedback and evaluation of performance metrics to identify areas of improvement and optimization. Fly large scale drone light shows: drone light shows using our system. Assist with drone repairs. Required Qualifications Proficient in interpreting several incoming streams of data and managing time-critical activities. Able to stay focused and decisive during high-pressure live operations. Basic understanding of engineering/electronics/software engineering to perform basic maintenance and troubleshooting on drones. Excellent English communication skills, both written and verbal. Proactive communication is highly valued. It's a plus if you have: Experience flying large fleets or synchronized UAS systems Background in aviation, robotics, or live technical production Familiarity with regulatory frameworks (FAA, EASA, GCAA, etc.) Experience working in touring or event-based operations Willing to travel up to several weekends per month, to various states/countries, and remain there for 2-3 nights and support a show. Opportunities may exist for extended periods, in the case of drone residencies. Willing to lift loads up to 20kg/44lb, work outdoors, and set up equipment What Defines You Highly reliable, organized, and execution-focused. Calm under pressure and effective in an onsite operating environment. A clear, proactive communicator who escalates issues early and appropriately. Team-oriented, humble, and eager to learn. Motivated by operational excellence, consistency, and continuous improvement. Interested in growing into increased production ownership over time. If you're ready to play a key role in supporting the operational backbone of a company redefining storytelling in the sky, we'd love to hear from you. Apply now to help keep Nova Sky Stories flying high. Nova Sky Stories Utrecht, Netherlands Audio Engineer / Producer We are seeking an experienced Audio Engineer / Producer to lead audio production, mixing, and mastering for time-critical, large-scale drone shows and outdoor live experiences. This role operates at the intersection of creative music production and technical show execution and requires a high degree of precision, adaptability, and cross-disciplinary collaboration. The successful candidate will be responsible for delivering high-quality, show-ready audio that integrates seamlessly with complex show control systems and large-format outdoor playback environments. As an Audio Engineer / Producer, you will be responsible for: Compose, produce, mix, and master original music and sound design for drone shows and large-scale outdoor productions Develop audio content that integrates precisely with drone flight animation, SMPTE/LTC timecode-locked show control systems, and large-format outdoor PA deployments Ensure frame-accurate synchronization between music, visual cues, and drone formations Translate creative briefs, brand guidelines, and visual narratives into cohesive, cinematic soundtracks Collaborate closely with creative directors, designers, producers, and technical teams throughout production, rehearsal, and delivery Deliver show-ready mixes and masters optimized for outdoor playback, accounting for environmental conditions and audience scale Maintain high technical standards for loudness consistency, dynamic range, phase coherence, and real-world playback translation Manage structured production workflows, including session organization, version control, revisions, and final asset delivery under tight timelines You'll need to have: Proven experience in audio production, mixing, and mastering for live events, broadcast, or large-scale experiential projects Advanced proficiency in Pro Tools as a primary production and delivery environment Working proficiency in Ableton Live, Logic Pro, and/or FL Studio Demonstrated experience with SMPTE/LTC timecode workflows, including synchronization, testing, and validation Strong understanding of outdoor PA systems, long-throw playback behavior, and environmental factors affecting sound reproduction Experience delivering audio assets for front-of-house playback, redundant playback systems, and pre-programmed show playback engines Fluent spoken and written English (primary working language) It's a plus if you have: Background in film scoring, commercial music, or narrative-driven music production Experience working on large-scale live events, theme parks, or permanent installations Dutch is a strong plus Arabic is a strong plus We are seeking an experienced, collaborative Creative Director to help advance an emerging medium for storytelling within the Sky Story industry. In this role, you will work closely with clients and partners to develop innovative, inspiring story concepts, and collaborate with our world-class Nova Design Studio to bring those ideas to life. Our work spans a range of industries, including theme parks, music, and fine art, but we are particularly interested in those with experience in cultural storytelling, such as tourism, heritage sites, and place-based narratives. You will play a key role in uniting Nova's cross-functional teams, including engineering, operations, and finance, to push creative and technical boundaries. The Sky Story industry is still young and growing, and there is no one-size-fits-all approach. We are open minded to finding the right individuals who can continue to grow this industry. As a Creative Director, you will be responsible for: Develop creative proposals for long-term shows, installations, and residencies Partner directly with clients to understand objectives and translate them into compelling story-driven concepts Collaborate with the Nova Design Studio to develop and refine creative ideas Lead projects from initial concept through execution and delivery Align cross-functional teams to ensure creative vision, feasibility, and business goals are met Contribute to sales and business development efforts through pitches, decks, and creative presentations You'll need to have: 10+ years of experience in storytelling, creative entertainment, cultural preservation, or a related field Strong background in cultural storytelling, ideally with an anthropology, historical, or heritage-based focus Proven ability to lead projects from concept through completion Experience creating sales collateral, including pitch materials and presentations Open-minded, collaborative approach with a strong sense of humility and continuous learning What defines you Passionate about the creative potential of drone and emerging technologies . click apply for full job details
Feb 27, 2026
Full time
Hey - Let's find your next opportunity At Nova Sky Stories , we empower artists and producers to bring awe and wonder to live audiences around the world. As the global leader in drone entertainment, we've been redefining live shows for over a decade-merging cutting-edge drone technology with imaginative artistry. With a veteran team of engineers and creatives, we design and operate lightweight, small, precise, and safe drones that perform in the most demanding environments-urban centers, extreme temperatures, and high winds. The result? Sky Stories that inspire, captivate, and transform the sky into a canvas of imagination. Headquartered in the U.S. with teams across Europe and the UAE, Nova Sky Stories works with the world's leading brands, venues, and events. Follow About the job We are seeking a skilled Person Manipulating the Controls (PMTC) to operate our large-scale drone light show systems under the authority of a designated Pilot in Command (PIC). The PMTC is the hands-on flight operator responsible for executing launches, monitoring the drone fleet in real time, and responding to aircraft and system behavior throughout the show. While the PIC retains full legal and safety authority, the PMTC plays a critical role in live execution and operational performance. This role sits at the intersection of aviation, robotics, and live entertainment, supporting synchronized fleets of hundreds to thousands of aircraft at some of the world's most high-profile events. As a PMTC, you will be responsible for: Serve as a pilot responsible for flying shows and ensuring compliance with all relevant regulations, guidelines, and best practices. Prioritize the safety of spectators, crew members, and surrounding airspace. Operate Nova's drone fleet during live shows as the Person Manipulating the Controls. Execute launches, holds, aborts, and recoveries under the direction of the PIC. Monitor aircraft health, telemetry, GNSS, and communications during flight Operate Nova's ground control systems, networking, and flight software. Load, verify, and execute flight plans and show content. Respond in real time to system alerts, aircraft faults, or degraded conditions Helps lead load-in and load-out of the entire airfield & pilot system setup. Conduct pre-flight checks on drones, batteries, ground infrastructure, and control systems. Assist with post-flight inspections, logging, and maintenance reporting Coordinate closely with ground crew, technical staff, and event organizers to communicate flight plans, timing cues, and any other operational considerations prior, during, and after shows. Supply continuous feedback and evaluation of performance metrics to identify areas of improvement and optimization. Fly large scale drone light shows: drone light shows using our system. Assist with drone repairs. Required Qualifications Proficient in interpreting several incoming streams of data and managing time-critical activities. Able to stay focused and decisive during high-pressure live operations. Basic understanding of engineering/electronics/software engineering to perform basic maintenance and troubleshooting on drones. Excellent English communication skills, both written and verbal. Proactive communication is highly valued. It's a plus if you have: Experience flying large fleets or synchronized UAS systems Background in aviation, robotics, or live technical production Familiarity with regulatory frameworks (FAA, EASA, GCAA, etc.) Experience working in touring or event-based operations Willing to travel up to several weekends per month, to various states/countries, and remain there for 2-3 nights and support a show. Opportunities may exist for extended periods, in the case of drone residencies. Willing to lift loads up to 20kg/44lb, work outdoors, and set up equipment What Defines You Highly reliable, organized, and execution-focused. Calm under pressure and effective in an onsite operating environment. A clear, proactive communicator who escalates issues early and appropriately. Team-oriented, humble, and eager to learn. Motivated by operational excellence, consistency, and continuous improvement. Interested in growing into increased production ownership over time. If you're ready to play a key role in supporting the operational backbone of a company redefining storytelling in the sky, we'd love to hear from you. Apply now to help keep Nova Sky Stories flying high. Nova Sky Stories Utrecht, Netherlands Audio Engineer / Producer We are seeking an experienced Audio Engineer / Producer to lead audio production, mixing, and mastering for time-critical, large-scale drone shows and outdoor live experiences. This role operates at the intersection of creative music production and technical show execution and requires a high degree of precision, adaptability, and cross-disciplinary collaboration. The successful candidate will be responsible for delivering high-quality, show-ready audio that integrates seamlessly with complex show control systems and large-format outdoor playback environments. As an Audio Engineer / Producer, you will be responsible for: Compose, produce, mix, and master original music and sound design for drone shows and large-scale outdoor productions Develop audio content that integrates precisely with drone flight animation, SMPTE/LTC timecode-locked show control systems, and large-format outdoor PA deployments Ensure frame-accurate synchronization between music, visual cues, and drone formations Translate creative briefs, brand guidelines, and visual narratives into cohesive, cinematic soundtracks Collaborate closely with creative directors, designers, producers, and technical teams throughout production, rehearsal, and delivery Deliver show-ready mixes and masters optimized for outdoor playback, accounting for environmental conditions and audience scale Maintain high technical standards for loudness consistency, dynamic range, phase coherence, and real-world playback translation Manage structured production workflows, including session organization, version control, revisions, and final asset delivery under tight timelines You'll need to have: Proven experience in audio production, mixing, and mastering for live events, broadcast, or large-scale experiential projects Advanced proficiency in Pro Tools as a primary production and delivery environment Working proficiency in Ableton Live, Logic Pro, and/or FL Studio Demonstrated experience with SMPTE/LTC timecode workflows, including synchronization, testing, and validation Strong understanding of outdoor PA systems, long-throw playback behavior, and environmental factors affecting sound reproduction Experience delivering audio assets for front-of-house playback, redundant playback systems, and pre-programmed show playback engines Fluent spoken and written English (primary working language) It's a plus if you have: Background in film scoring, commercial music, or narrative-driven music production Experience working on large-scale live events, theme parks, or permanent installations Dutch is a strong plus Arabic is a strong plus We are seeking an experienced, collaborative Creative Director to help advance an emerging medium for storytelling within the Sky Story industry. In this role, you will work closely with clients and partners to develop innovative, inspiring story concepts, and collaborate with our world-class Nova Design Studio to bring those ideas to life. Our work spans a range of industries, including theme parks, music, and fine art, but we are particularly interested in those with experience in cultural storytelling, such as tourism, heritage sites, and place-based narratives. You will play a key role in uniting Nova's cross-functional teams, including engineering, operations, and finance, to push creative and technical boundaries. The Sky Story industry is still young and growing, and there is no one-size-fits-all approach. We are open minded to finding the right individuals who can continue to grow this industry. As a Creative Director, you will be responsible for: Develop creative proposals for long-term shows, installations, and residencies Partner directly with clients to understand objectives and translate them into compelling story-driven concepts Collaborate with the Nova Design Studio to develop and refine creative ideas Lead projects from initial concept through execution and delivery Align cross-functional teams to ensure creative vision, feasibility, and business goals are met Contribute to sales and business development efforts through pitches, decks, and creative presentations You'll need to have: 10+ years of experience in storytelling, creative entertainment, cultural preservation, or a related field Strong background in cultural storytelling, ideally with an anthropology, historical, or heritage-based focus Proven ability to lead projects from concept through completion Experience creating sales collateral, including pitch materials and presentations Open-minded, collaborative approach with a strong sense of humility and continuous learning What defines you Passionate about the creative potential of drone and emerging technologies . click apply for full job details
Introduction The Director, Global Customer Experience will lead a global organization delivering world class post sales experience to tier one and tier two financial services institutions, covering 24x7 application support and a team of Service Delivery Managers responsible for a mission critical SaaS platform. This director level role is pivotal to scaling a well established but growing enterprise software business, standardising service globally while driving innovation and efficiency through an AI first strategy. Job Description Role Responsibilities Lead global 24x7 application support and SaaS operations teams, ensuring robust, compliant, and reliable service for regulated financial services clients. Manage and develop Service Delivery Managers accountable for contracted service outcomes, executive relationship management, and operational governance for key accounts. Design, implement, and enforce ITIL aligned processes and global standards across all regions, ensuring consistency, auditability, and service excellence. Own the global service catalogue and support model, standardising offerings, SLAs, and engagement models while enabling localisation where appropriate. Drive an AI first agenda across support and service delivery, using AI, automation, and analytics to reduce manual effort, accelerate resolution, and improve predictability. Own and optimise service management tooling (with emphasis on Jira Service Management), ensuring mature use of workflows, SLAs, automations, integrations, and reporting. Establish clear KPI frameworks and governance rhythms (QBRs, MBRs) with internal stakeholders and strategic clients. Serve as senior operational escalation point for major incidents and high impact client issues, including communication with senior client and internal executives. Partner with Product, Engineering, Sales, and Customer Success to align service delivery with product roadmap, customer commitments, and commercial objectives. Define, standardise, and scale new service offerings (e.g. premium support tiers, managed services, advisory offerings) to support growth targets. Build and sustain a high performing, diverse global team, developing succession plans and leadership capability across regions. Experience and Qualifications Significant experience (typically 10+ years) in customer support, service delivery, or customer experience within enterprise software / SaaS, serving global financial services or similarly regulated industries. At least 5 years in a senior leadership role (Senior Manager / Director) managing global, 24x7 teams in time pressured environments. Proven ownership of ITIL aligned service management, with formal ITIL certification. Hands on experience with service management platforms (ideally Jira Service Management) including configuration of SLAs, workflows, queues, and automations. Demonstrated success using AI, automation, and data to improve efficiency, quality, and client satisfaction. Experience standardising services across regions and scaling support / service offerings in a growing yet established organisation. Strong track record engaging senior stakeholders at major financial institutions, including during incidents and complex escalations. Excellent leadership, communication, and change management skills, with the ability to influence at C suite level Key Competencies Customer centric and commercial: Deep understanding of financial services clients' expectations, with a balanced focus on experience, risk, and economics. Operational excellence: Strong command of ITIL, ITSM tooling, KPI design, and continuous improvement in high stakes environments. AI first innovator: Comfortably identifies and executes opportunities for AI and automation in support and service delivery. Global leadership: Experienced leading distributed teams, building culture, and driving standardisation across multiple geographies. Strategic builder: Able to design and grow standardised, profitable service offerings that support enterprise scale growth. KPIs and Success Metrics SLA compliance and reduction in major incidents and critical outages. Improvements in response and resolution times, backlog health, and first contact resolution. CSAT and NPS for service interactions at or above target levels, with continuous improvement. Increased use of self service and AI driven resolutions, while maintaining or improving client satisfaction. Introduction of efficiencies and automation to improve margins Adoption, profitability, and standardisation of global service offerings across key regions and accounts.
Feb 27, 2026
Full time
Introduction The Director, Global Customer Experience will lead a global organization delivering world class post sales experience to tier one and tier two financial services institutions, covering 24x7 application support and a team of Service Delivery Managers responsible for a mission critical SaaS platform. This director level role is pivotal to scaling a well established but growing enterprise software business, standardising service globally while driving innovation and efficiency through an AI first strategy. Job Description Role Responsibilities Lead global 24x7 application support and SaaS operations teams, ensuring robust, compliant, and reliable service for regulated financial services clients. Manage and develop Service Delivery Managers accountable for contracted service outcomes, executive relationship management, and operational governance for key accounts. Design, implement, and enforce ITIL aligned processes and global standards across all regions, ensuring consistency, auditability, and service excellence. Own the global service catalogue and support model, standardising offerings, SLAs, and engagement models while enabling localisation where appropriate. Drive an AI first agenda across support and service delivery, using AI, automation, and analytics to reduce manual effort, accelerate resolution, and improve predictability. Own and optimise service management tooling (with emphasis on Jira Service Management), ensuring mature use of workflows, SLAs, automations, integrations, and reporting. Establish clear KPI frameworks and governance rhythms (QBRs, MBRs) with internal stakeholders and strategic clients. Serve as senior operational escalation point for major incidents and high impact client issues, including communication with senior client and internal executives. Partner with Product, Engineering, Sales, and Customer Success to align service delivery with product roadmap, customer commitments, and commercial objectives. Define, standardise, and scale new service offerings (e.g. premium support tiers, managed services, advisory offerings) to support growth targets. Build and sustain a high performing, diverse global team, developing succession plans and leadership capability across regions. Experience and Qualifications Significant experience (typically 10+ years) in customer support, service delivery, or customer experience within enterprise software / SaaS, serving global financial services or similarly regulated industries. At least 5 years in a senior leadership role (Senior Manager / Director) managing global, 24x7 teams in time pressured environments. Proven ownership of ITIL aligned service management, with formal ITIL certification. Hands on experience with service management platforms (ideally Jira Service Management) including configuration of SLAs, workflows, queues, and automations. Demonstrated success using AI, automation, and data to improve efficiency, quality, and client satisfaction. Experience standardising services across regions and scaling support / service offerings in a growing yet established organisation. Strong track record engaging senior stakeholders at major financial institutions, including during incidents and complex escalations. Excellent leadership, communication, and change management skills, with the ability to influence at C suite level Key Competencies Customer centric and commercial: Deep understanding of financial services clients' expectations, with a balanced focus on experience, risk, and economics. Operational excellence: Strong command of ITIL, ITSM tooling, KPI design, and continuous improvement in high stakes environments. AI first innovator: Comfortably identifies and executes opportunities for AI and automation in support and service delivery. Global leadership: Experienced leading distributed teams, building culture, and driving standardisation across multiple geographies. Strategic builder: Able to design and grow standardised, profitable service offerings that support enterprise scale growth. KPIs and Success Metrics SLA compliance and reduction in major incidents and critical outages. Improvements in response and resolution times, backlog health, and first contact resolution. CSAT and NPS for service interactions at or above target levels, with continuous improvement. Increased use of self service and AI driven resolutions, while maintaining or improving client satisfaction. Introduction of efficiencies and automation to improve margins Adoption, profitability, and standardisation of global service offerings across key regions and accounts.
Overview Within Publicis Groupe's Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers. By combining 100 years of craft excellence with 6,000 experts across 52 locations of the world's biggest studio network, we leverage the industry's richest data, through the power of agentic AI, to radically redefine content production with Intelligent Content. We intuitively deliver this through Marcel Makes, the world's first Intelligent Content agent. The result? Predictively performing content that unlocks business growth in unprecedented ways. No more guesswork. No more waste. Just content that works, working a lot harder. About the role The Program Director - Technology will lead the execution of strategic, cross-functional technology programs that drive business transformation and innovation. This role requires strong technical acumen, stakeholder management, and program governance expertise. The ideal candidate will have a proven track record of delivering complex initiatives in fast-paced, agile environments and mentoring program teams to achieve delivery excellence. Responsibilities Program Leadership & Execution Drive end-to-end delivery of high-impact technology programs aligned with business goals. Collaborate with engineering, product, and operations teams to define program scope, milestones, and success metrics. Ensure timely execution across multiple concurrent initiatives with a focus on quality and scalability. Team & Stakeholder Management Lead and mentor a team of Program Managers and technical project leads. Serve as the primary escalation point for program risks, dependencies, and delivery challenges. Foster strong relationships with senior stakeholders across engineering, product, and business units. Governance & Compliance Implement program governance frameworks and delivery standards tailored to technology environments. Ensure adherence to architecture principles, security policies, and regulatory requirements. Performance Monitoring & Reporting Track program KPIs, engineering velocity, and budget adherence. Deliver executive-level dashboards and insights to leadership. Drive continuous improvement through retrospectives and data-driven analysis. Risk & Change Management Identify and mitigate risks across the technology program portfolio. Lead change management efforts to support adoption of new platforms, tools, and processes. Vendor & Partner Oversight Manage relationships with technology vendors and service providers. Ensure SLAs, performance metrics, and contractual obligations are met. Qualifications Education Bachelor's or master's degree in engineering, Computer Science, or related field. MBA or equivalent business qualification is a plus Experience 8-10 years of experience in program management, with at least 3 years in a senior or leadership role within a technology organization. Demonstrated success in managing large-scale, cross-functional technology programs. Skills & Competencies Strong understanding of software development lifecycle and cloud-native architectures. Expertise in Agile, Scrum, and hybrid delivery methodologies. Proficiency in tools like Jira, Confluence, MS Project, and collaboration platforms. Excellent communication, leadership, and stakeholder management skills. Ability to influence and drive alignment across technical and non-technical teams. Working Conditions Full-time role with flexibility to support global teams and time zones. Occasional travel may be required. May involve rotational shifts or on-call support depending on program needs. Additional Information Diversity and inclusion is a core part of who we are at Publicis Production. We're committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group - whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn't just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.
Feb 27, 2026
Full time
Overview Within Publicis Groupe's Intelligent Creativity business, we specialize in bringing creative ideas to life, and to consumers. By combining 100 years of craft excellence with 6,000 experts across 52 locations of the world's biggest studio network, we leverage the industry's richest data, through the power of agentic AI, to radically redefine content production with Intelligent Content. We intuitively deliver this through Marcel Makes, the world's first Intelligent Content agent. The result? Predictively performing content that unlocks business growth in unprecedented ways. No more guesswork. No more waste. Just content that works, working a lot harder. About the role The Program Director - Technology will lead the execution of strategic, cross-functional technology programs that drive business transformation and innovation. This role requires strong technical acumen, stakeholder management, and program governance expertise. The ideal candidate will have a proven track record of delivering complex initiatives in fast-paced, agile environments and mentoring program teams to achieve delivery excellence. Responsibilities Program Leadership & Execution Drive end-to-end delivery of high-impact technology programs aligned with business goals. Collaborate with engineering, product, and operations teams to define program scope, milestones, and success metrics. Ensure timely execution across multiple concurrent initiatives with a focus on quality and scalability. Team & Stakeholder Management Lead and mentor a team of Program Managers and technical project leads. Serve as the primary escalation point for program risks, dependencies, and delivery challenges. Foster strong relationships with senior stakeholders across engineering, product, and business units. Governance & Compliance Implement program governance frameworks and delivery standards tailored to technology environments. Ensure adherence to architecture principles, security policies, and regulatory requirements. Performance Monitoring & Reporting Track program KPIs, engineering velocity, and budget adherence. Deliver executive-level dashboards and insights to leadership. Drive continuous improvement through retrospectives and data-driven analysis. Risk & Change Management Identify and mitigate risks across the technology program portfolio. Lead change management efforts to support adoption of new platforms, tools, and processes. Vendor & Partner Oversight Manage relationships with technology vendors and service providers. Ensure SLAs, performance metrics, and contractual obligations are met. Qualifications Education Bachelor's or master's degree in engineering, Computer Science, or related field. MBA or equivalent business qualification is a plus Experience 8-10 years of experience in program management, with at least 3 years in a senior or leadership role within a technology organization. Demonstrated success in managing large-scale, cross-functional technology programs. Skills & Competencies Strong understanding of software development lifecycle and cloud-native architectures. Expertise in Agile, Scrum, and hybrid delivery methodologies. Proficiency in tools like Jira, Confluence, MS Project, and collaboration platforms. Excellent communication, leadership, and stakeholder management skills. Ability to influence and drive alignment across technical and non-technical teams. Working Conditions Full-time role with flexibility to support global teams and time zones. Occasional travel may be required. May involve rotational shifts or on-call support depending on program needs. Additional Information Diversity and inclusion is a core part of who we are at Publicis Production. We're committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group - whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn't just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. We are committed to providing reasonable adjustments for employees with disabilities and for candidates in our application process. If you need assistance or adjustment due to a disability, please contact us.
Excellent opportunity for an experienced Heating Service Manager to join a well-established company based in Widnes Salary: £50,000 Per Annum + £5k car allowance Job Type: Full Time / Permanent Hours of work: Monday to Friday 08:00 - 17:00 - Office Based About The Company Head quartered in Widnes Cheshire; this Heating & Boiler Services company is seeking an experienced Heating Service Manager to be part of a team in the commercial and industrial sector. An excellent opportunity to join a progressive company that can offer an advanced career progression and development prospects. This role would suit somebody with a strong desire to be a part of the continued success of an organisation. There is also the opportunity to benefit from a generous salary and benefits package Essential Requirements: The successful candidate will be able to demonstrate a proven track record in a similar role with: Extensive experience as a Commercial Heating Service Manager / Engineer Relevant Commercial Heating & Gas Qualifications Current CSCS Skill Card Extensive experience working in the Commercial Heating & Boiler industry Excellent IT software skills in reporting and analysis. (Big Change software experience would be desirable). Clean, full driving license Duties Within the Role: Leading the company's service team under the guidance of the Managing Director Work with Operations team and manage 4/5 Commercial Gas Service Engineers (To be expanded with business development) People Manage the Commercial Gas Enginners Co-ordinate daily engineer activities: PPMs, remedial works and call-outs Technical support for engineers and coordinators Price remedial works Generate work from existing client database as well as developing new customer base. Maintaining & adhering to any client procedures Maintaining professional relationships with clients at all times Enforcing & adhering to policies & procedures without exception Enforcing & adhering to governing regulations without exception Required Knowledge & Experience: Relevant Commercial Gas Qualifications Current CSCS Skill Card Extensive experience as a Commercial Gas Service Manager/Engineer People management experience Clean full UK driving licence Salary & Package: £50,000 Per Annum Car Allowance - £5k Potential Bonus Pension - 3% Company contribution and 5% employee. 25 Days Holiday & 8 Bank Holidays Additional Benefits : Christmas shutdown (additional 3 days leave) Private medical cash plan If you are a motivated individual who enjoys working in a fast-paced environment, we encourage you to apply for this position. We offer competitive pay, opportunities for growth, and a supportive team environment. Join the team today! The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
Feb 27, 2026
Full time
Excellent opportunity for an experienced Heating Service Manager to join a well-established company based in Widnes Salary: £50,000 Per Annum + £5k car allowance Job Type: Full Time / Permanent Hours of work: Monday to Friday 08:00 - 17:00 - Office Based About The Company Head quartered in Widnes Cheshire; this Heating & Boiler Services company is seeking an experienced Heating Service Manager to be part of a team in the commercial and industrial sector. An excellent opportunity to join a progressive company that can offer an advanced career progression and development prospects. This role would suit somebody with a strong desire to be a part of the continued success of an organisation. There is also the opportunity to benefit from a generous salary and benefits package Essential Requirements: The successful candidate will be able to demonstrate a proven track record in a similar role with: Extensive experience as a Commercial Heating Service Manager / Engineer Relevant Commercial Heating & Gas Qualifications Current CSCS Skill Card Extensive experience working in the Commercial Heating & Boiler industry Excellent IT software skills in reporting and analysis. (Big Change software experience would be desirable). Clean, full driving license Duties Within the Role: Leading the company's service team under the guidance of the Managing Director Work with Operations team and manage 4/5 Commercial Gas Service Engineers (To be expanded with business development) People Manage the Commercial Gas Enginners Co-ordinate daily engineer activities: PPMs, remedial works and call-outs Technical support for engineers and coordinators Price remedial works Generate work from existing client database as well as developing new customer base. Maintaining & adhering to any client procedures Maintaining professional relationships with clients at all times Enforcing & adhering to policies & procedures without exception Enforcing & adhering to governing regulations without exception Required Knowledge & Experience: Relevant Commercial Gas Qualifications Current CSCS Skill Card Extensive experience as a Commercial Gas Service Manager/Engineer People management experience Clean full UK driving licence Salary & Package: £50,000 Per Annum Car Allowance - £5k Potential Bonus Pension - 3% Company contribution and 5% employee. 25 Days Holiday & 8 Bank Holidays Additional Benefits : Christmas shutdown (additional 3 days leave) Private medical cash plan If you are a motivated individual who enjoys working in a fast-paced environment, we encourage you to apply for this position. We offer competitive pay, opportunities for growth, and a supportive team environment. Join the team today! The employer fully supports Equality in Employment. All employment is decided based on qualifications, merit and business need.
BUSINESS SUPPORT ADMINISTRATOR ANCOATS, MANCHESTER CITY CENTRE (OFFICE BASED) UP TO 30,000 + BENEFITS THE COMPANY: Get Recruited is a high-performing and ambitious recruitment consultancy, now operating from stunning high-spec offices in the heart of Ancoats. With strong growth, clear direction and exciting plans ahead, the business is entering a significant new phase. Led by Chloe, our Managing Director, who progressed from Consultant to MD in just over eight years, the company is driven by performance, ambition and a commitment to continually raising the bar. We are now looking for a dynamic, highly organised individual to provide key support to the MD, CEO and wider business. This is a pivotal hire. We need someone proactive, adaptable and commercially aware who can bring structure, energy and initiative to a fast-paced environment and play a genuine part in helping us scale to the next level. If you want to grow with a business that is going places, we would love to hear from you. THE BUSINESS SUPPORT ADMINISTRATOR ROLE: Providing confidential executive administrative support to the Managing Director and CEO, alongside general administrative support to key departments and the wider business. Managing central inboxes (low volume) for Finance, Marketing, LinkedIn, and Privacy. Handling inbound calls, screening enquiries, and directing them to the appropriate person. Preparing month-end PowerPoint presentations for the Managing Director. Producing daily inbound lead reports for the MD and monitoring follow-up activity. Monitoring and managing advertising credits on behalf of the MD. Making reservations and travel arrangements for the MD and CEO as required. Preparing weekly sales invoices, managing client queries, and issuing payment reminders. Processing weekly purchase invoices within the accounts system. MD & CEO expenses and company credit card reconciliations. Conducting monthly Health & Safety checks, annual DSE assessments, and fire safety checks. Ordering office supplies and monitoring stock levels. Supporting with internal staff hiring administration, including psychometric testing, employment referencing and day one H&S training Maintaining a clean, organised, and professional office environment. Reviewing AI-generated blog content daily, editing, sourcing imagery, and uploading to the website. Sourcing new data monthly for email campaigns. Supporting the creation and management of email marketing campaigns, including content development, verification, campaign setup, and opt-out data management. Reviewing daily website monitoring reports and resolving technical errors. Setting up and managing monthly automations to ensure optimal performance. THE PERSON: A minimum of three years' experience in an administrative or business support role, ideally within a recruitment agency or service-led business. Excellent written English skills, with the ability to produce clear, engaging, and professional content. Highly organised and self-motivated, with the ability to take ownership and recognise priorities. Proven ability to handle confidential and sensitive information with discretion and professionalism. Experience using multiple software systems, with confidence in managing and analysing large datasets. Naturally curious and self-driven, proactively identifying opportunities for improvement and taking initiative to resolve business challenges. Adaptable and dynamic, with the flexibility to respond effectively to evolving business needs. Demonstrates strong principles, integrity, and high professional standards. TO APPLY: Please send CV for the Business Support Administrator role via the advert for immediate consideration By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Feb 27, 2026
Full time
BUSINESS SUPPORT ADMINISTRATOR ANCOATS, MANCHESTER CITY CENTRE (OFFICE BASED) UP TO 30,000 + BENEFITS THE COMPANY: Get Recruited is a high-performing and ambitious recruitment consultancy, now operating from stunning high-spec offices in the heart of Ancoats. With strong growth, clear direction and exciting plans ahead, the business is entering a significant new phase. Led by Chloe, our Managing Director, who progressed from Consultant to MD in just over eight years, the company is driven by performance, ambition and a commitment to continually raising the bar. We are now looking for a dynamic, highly organised individual to provide key support to the MD, CEO and wider business. This is a pivotal hire. We need someone proactive, adaptable and commercially aware who can bring structure, energy and initiative to a fast-paced environment and play a genuine part in helping us scale to the next level. If you want to grow with a business that is going places, we would love to hear from you. THE BUSINESS SUPPORT ADMINISTRATOR ROLE: Providing confidential executive administrative support to the Managing Director and CEO, alongside general administrative support to key departments and the wider business. Managing central inboxes (low volume) for Finance, Marketing, LinkedIn, and Privacy. Handling inbound calls, screening enquiries, and directing them to the appropriate person. Preparing month-end PowerPoint presentations for the Managing Director. Producing daily inbound lead reports for the MD and monitoring follow-up activity. Monitoring and managing advertising credits on behalf of the MD. Making reservations and travel arrangements for the MD and CEO as required. Preparing weekly sales invoices, managing client queries, and issuing payment reminders. Processing weekly purchase invoices within the accounts system. MD & CEO expenses and company credit card reconciliations. Conducting monthly Health & Safety checks, annual DSE assessments, and fire safety checks. Ordering office supplies and monitoring stock levels. Supporting with internal staff hiring administration, including psychometric testing, employment referencing and day one H&S training Maintaining a clean, organised, and professional office environment. Reviewing AI-generated blog content daily, editing, sourcing imagery, and uploading to the website. Sourcing new data monthly for email campaigns. Supporting the creation and management of email marketing campaigns, including content development, verification, campaign setup, and opt-out data management. Reviewing daily website monitoring reports and resolving technical errors. Setting up and managing monthly automations to ensure optimal performance. THE PERSON: A minimum of three years' experience in an administrative or business support role, ideally within a recruitment agency or service-led business. Excellent written English skills, with the ability to produce clear, engaging, and professional content. Highly organised and self-motivated, with the ability to take ownership and recognise priorities. Proven ability to handle confidential and sensitive information with discretion and professionalism. Experience using multiple software systems, with confidence in managing and analysing large datasets. Naturally curious and self-driven, proactively identifying opportunities for improvement and taking initiative to resolve business challenges. Adaptable and dynamic, with the flexibility to respond effectively to evolving business needs. Demonstrates strong principles, integrity, and high professional standards. TO APPLY: Please send CV for the Business Support Administrator role via the advert for immediate consideration By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.
Ciklum is looking for an Associate Account Director to join our team full-time in the United Kingdom. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role As an Associate Account Director, become a part of a cross-functional development team engineering experiences of tomorrow. We are looking for an experienced Associate Account Director with a minimum of 8 years' experience to manage and grow existing client business for our digital product and service offerings. It's an individual contributor role with a primary focus on creating trusted partnerships where Ciklum delivers large scale innovation and digital platforms to support the growth of our largest clients in the Consumer industry verticals. You will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management function, (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget. Responsibilities Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business/s and overall market Manage client account/s and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties Support technological and digital transformation conversations and initiatives at a strategic level Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum's services and solutions and meet the clients' needs Manage the account and delivery team performance Manage escalations for client account and provide help/support to team members by acting as the single point of contact Work with the Account group leader to ensure robust and seamless governance and escalation management, (where required) for the account Identify and manage engagement risks, flagging issues early managing to resolution Achieve quarterly targets/quotas and KPI's for client accounts Lead opportunities through all stages of the sales process from prospect to delivery Ensure pipeline quality and quantity in CRM and follow Ciklum sales process Requirements Minimum of 8 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements Demonstrable knowledge of the Consumer vertical including latest industry trends and operational expertise Experience in selling custom software development and/or digital transformation services is highly preferred Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy Strong commercial and contractual acumen Capability to own and manage account level P&L responsibility including client contracts, invoicing etc Experienced working in a dynamic, fast paced, matrix structured organization with onshore, nearshore and offshore development teams What s in it for you? Private Equity backed environment to foster growth and collaboration Great earning potential for the entrepreneurial high performer Build your career in a proven successful high growth company with unique service offering on the market Variety of knowledge sharing, training and self-development opportunities Interested already? We would love to get to know you! Submit your application. We can't wait to see you at Ciklum.
Feb 26, 2026
Full time
Ciklum is looking for an Associate Account Director to join our team full-time in the United Kingdom. We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live. About the role As an Associate Account Director, become a part of a cross-functional development team engineering experiences of tomorrow. We are looking for an experienced Associate Account Director with a minimum of 8 years' experience to manage and grow existing client business for our digital product and service offerings. It's an individual contributor role with a primary focus on creating trusted partnerships where Ciklum delivers large scale innovation and digital platforms to support the growth of our largest clients in the Consumer industry verticals. You will be accountable for the overall growth, profitability and client satisfaction within your Account / Portfolio and partner with our delivery management function, (and other supporting functions) to ensure ongoing services are delivered to specification, time and budget. Responsibilities Accountable for developing and delivering the Account / Portfolio Plan and long-term strategy, forming a deep understanding of their business/s and overall market Manage client account/s and build strong, sustainable long-term relationships to meet / exceed the mutual aims of both parties Support technological and digital transformation conversations and initiatives at a strategic level Work closely with other technical and go-to-market teams to facilitate matrix-led sales and development activities to showcase the entire spectrum of Ciklum's services and solutions and meet the clients' needs Manage the account and delivery team performance Manage escalations for client account and provide help/support to team members by acting as the single point of contact Work with the Account group leader to ensure robust and seamless governance and escalation management, (where required) for the account Identify and manage engagement risks, flagging issues early managing to resolution Achieve quarterly targets/quotas and KPI's for client accounts Lead opportunities through all stages of the sales process from prospect to delivery Ensure pipeline quality and quantity in CRM and follow Ciklum sales process Requirements Minimum of 8 years in client account and relationship management; including consulting, technology solutions / IT services, front office transformation and digital engagements Demonstrable knowledge of the Consumer vertical including latest industry trends and operational expertise Experience in selling custom software development and/or digital transformation services is highly preferred Ability to interact with C-Level Executives, convey the value proposition of the Ciklum suite of services, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy Strong commercial and contractual acumen Capability to own and manage account level P&L responsibility including client contracts, invoicing etc Experienced working in a dynamic, fast paced, matrix structured organization with onshore, nearshore and offshore development teams What s in it for you? Private Equity backed environment to foster growth and collaboration Great earning potential for the entrepreneurial high performer Build your career in a proven successful high growth company with unique service offering on the market Variety of knowledge sharing, training and self-development opportunities Interested already? We would love to get to know you! Submit your application. We can't wait to see you at Ciklum.
Global Mobility Account Manager Job Type: Permanent Location: London Salary: Negotiable + Bonus + Benefits Reporting to the Global Mobility Services Director, this role offers an opportunity to oversee the delivery of a wide range of global mobility services to a challenging client portfolio as well as being a contributor to support the growth of the business. The Role Ensure that the client account services teams deliver services in accordance with scope, SLAs /KPIs Ensure that the client account services teams apply a proactive approach to client issues and opportunities for service delivery improvement for the customer Act as the point of escalation for resolving account issues to the satisfaction of the client and ensure Client Manager is proactively informed of any issues and resolution Ensure that resourcing on the account is managed commercially and without risk to service delivery Conduct root cause analysis of issues to prevent reoccurrence Support the optimisation of the Client Manager's revenue opportunities for each client account Support Client Manager in implementing annual business development plan for client portfolio As directed by line manager in liaison with the sales team, proactive involvement in responding to RFPs and sales presentations for new sales prospects and contract renewals to cover service and operational aspects Oversight for all management reporting related to service delivery Drive cost and process efficiencies for client portfolio Conduct Quarterly Service Reviews and attend monthly internal calls with Client Manager to support them on operational issues. Ensure minimum quarterly reporting sent to assigned clients (or more frequently as implemented) Participate fully as accountable resource in the core implementation project team for new client implementations and existing client re-implementations as the responsible party for operational aspects of the engagement as defined in the Implementation Governance Programme Ensure that clients, suppliers, all existing team members and/or new team members are fully trained and competent in the application of client policy, defined processes and the technology used to manage the client and continue to remain up to date on all account changes Ensure service issues are dealt with effectively Understand all aspects of the contract and how to perform against it Support the Client Manager on client financial matters including forecasting for budget purposes. The role holder is responsible for meeting monthly billing and debtor collection targets Support the portfolio financial performance to budget for each client account and ensure Client Manager is proactively informed Undertake projects and consulting work, as requested by senior leadership Maintain competitor awareness and market activity understanding Understand the clients' business, how our service affects it and how improvements can impact their performance Be comfortable in discussing wider product offerings to existing clients and targets The Person To be successful in the role, you'll have the following skills and experience: Previous experience of servicing large global corporate clients, covering all global mobility operational dimensions including: Supplier management, Financial management and Global compliance. Successfully managing international relationships Capability to present in sales proposal situations Educated to a minimum of 'A' level or equivalent, ideally with a Bachelor's degree or equivalent experience and professional qualifications such as ATII, CRP, CIPD, GMS, etc. Familiar with the usual Microsoft software packages Excellent communication skills, innovative and creative thinking, customer centric approach Leads by example Working with and delivering through others Team player, wiling to actively support account team and be hands-on with delivery when required Market Awareness and strategic thought around new opportunities Ability to build and maintain relationships Integral in conflict resolution within the organisation Attention to detail and timely response Robust follow-up on delegated tasks to ensure appropriate results Adherence to established guidelines and procedures APPLY NOW To apply for the position, please send your CV to Andy Shaw via the 'apply now' button.
Feb 26, 2026
Full time
Global Mobility Account Manager Job Type: Permanent Location: London Salary: Negotiable + Bonus + Benefits Reporting to the Global Mobility Services Director, this role offers an opportunity to oversee the delivery of a wide range of global mobility services to a challenging client portfolio as well as being a contributor to support the growth of the business. The Role Ensure that the client account services teams deliver services in accordance with scope, SLAs /KPIs Ensure that the client account services teams apply a proactive approach to client issues and opportunities for service delivery improvement for the customer Act as the point of escalation for resolving account issues to the satisfaction of the client and ensure Client Manager is proactively informed of any issues and resolution Ensure that resourcing on the account is managed commercially and without risk to service delivery Conduct root cause analysis of issues to prevent reoccurrence Support the optimisation of the Client Manager's revenue opportunities for each client account Support Client Manager in implementing annual business development plan for client portfolio As directed by line manager in liaison with the sales team, proactive involvement in responding to RFPs and sales presentations for new sales prospects and contract renewals to cover service and operational aspects Oversight for all management reporting related to service delivery Drive cost and process efficiencies for client portfolio Conduct Quarterly Service Reviews and attend monthly internal calls with Client Manager to support them on operational issues. Ensure minimum quarterly reporting sent to assigned clients (or more frequently as implemented) Participate fully as accountable resource in the core implementation project team for new client implementations and existing client re-implementations as the responsible party for operational aspects of the engagement as defined in the Implementation Governance Programme Ensure that clients, suppliers, all existing team members and/or new team members are fully trained and competent in the application of client policy, defined processes and the technology used to manage the client and continue to remain up to date on all account changes Ensure service issues are dealt with effectively Understand all aspects of the contract and how to perform against it Support the Client Manager on client financial matters including forecasting for budget purposes. The role holder is responsible for meeting monthly billing and debtor collection targets Support the portfolio financial performance to budget for each client account and ensure Client Manager is proactively informed Undertake projects and consulting work, as requested by senior leadership Maintain competitor awareness and market activity understanding Understand the clients' business, how our service affects it and how improvements can impact their performance Be comfortable in discussing wider product offerings to existing clients and targets The Person To be successful in the role, you'll have the following skills and experience: Previous experience of servicing large global corporate clients, covering all global mobility operational dimensions including: Supplier management, Financial management and Global compliance. Successfully managing international relationships Capability to present in sales proposal situations Educated to a minimum of 'A' level or equivalent, ideally with a Bachelor's degree or equivalent experience and professional qualifications such as ATII, CRP, CIPD, GMS, etc. Familiar with the usual Microsoft software packages Excellent communication skills, innovative and creative thinking, customer centric approach Leads by example Working with and delivering through others Team player, wiling to actively support account team and be hands-on with delivery when required Market Awareness and strategic thought around new opportunities Ability to build and maintain relationships Integral in conflict resolution within the organisation Attention to detail and timely response Robust follow-up on delegated tasks to ensure appropriate results Adherence to established guidelines and procedures APPLY NOW To apply for the position, please send your CV to Andy Shaw via the 'apply now' button.
Interim Deputy Managing Director page is loaded Interim Deputy Managing Directorlocations: Fareham Hampshire - Saab Seaeye, Trilogy 1, Concorde Way, Segensworthtime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 15, 2026 (25 days left to apply)job requisition id: REQ\_40189 Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across nine sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters.Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world The Role: Due to business needs, we we require someone who is able to start immediately - maximum 6 weeks notice. This a 12 month Fixed Term Contract role, part of our Saab Seaeye Underwater Robotics Business in Fareham.The Interim Deputy Managing Director will provide Strategic, Operational and Cultural Leadership across all functions of the Seaeye business. This role is accountable for driving sustainable growth, expanding into new markets and leading organisational change to position the company for long term success. The role will oversee Operational Excellence, Commercial performance and drive a high-performing, collaborative culture aligned with Saab's global values. Key Responsibilities: Develop and execute the company's newly developed strategy to drive revenue growth and profitability across existing and new markets. Support the transformation plans created by Seaeye's leadership team and deliver success. Proactively manage business risks, including operational, commercial and strategic risks. Maintain strong governance practices and uphold the highest levels of integrity and professionalism. Strengthen brand positioning and reputation in existing and target markets. Lead cultural and organisational change programmes that support business growth. Build leadership capability at all levels, fostering accountability, trust and high performance. Champion digital transformation, introducing systems and tools that improve productivity and data-driven decision making. Maintain full P&L accountability, ensuring strong financial performance and disciplined cost control. Present financial and operational updates to the Executive Team with transparency and strategic insight. Create a positive, inclusive and a high performance culture rooted in collaboration, innovation, and continuous learning. Mentor and develop the Senior Leadership Team, reviewing succession planning and talent development for future leaders. Promote employee engagement, wellbeing and a values-led working environment. Skills and Experience: Proven experience in leading organisational change Proven experience in leading cross-functional teams and driving strategic initiatives. A demonstrated ability to think long-term while managing short-term objectives. Strong understanding of the defence sector, including key players, technological trends and regulatory requirements. Experience in defence technologies is highly desirable. In-depth experience in identifying, developing and deploying engineering solutions. A strong understanding of current and emerging technologies. A strategic vision and the ability to turn ideas into practical, scalable outcomes. Strong understanding of business operations and financial principles Positive and engaging leadership style which is supportive and aligned with Saab's culture By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview. We're a global leader in air, land and naval defence, civil security and commercial aeronautics, with approximately 26,100 employees across all continents. Our transformative approach combines deep expertise with continuous innovation - investing one-fifth of our earnings in research and development to solve tomorrow's challenges today. But technology alone doesn't create safety. Your perspective, your skills, your contribution - that's what transforms possibility into reality.Here, diversity strengthens everything we do. You'll find unlimited opportunities to advance your career whilst maintaining balance in your life beyond work. We're committed to creating an inclusive environment where every person can fully focus on what matters. Saab is an Equal Opportunity/Affirmative Action employer - all qualified individuals are encouraged to apply and will be considered without regard to race, colour, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran or disability status.
Feb 26, 2026
Full time
Interim Deputy Managing Director page is loaded Interim Deputy Managing Directorlocations: Fareham Hampshire - Saab Seaeye, Trilogy 1, Concorde Way, Segensworthtime type: Full timeposted on: Posted Todaytime left to apply: End Date: March 15, 2026 (25 days left to apply)job requisition id: REQ\_40189 Introduction Saab UK is part of Scandinavia's largest defence company, bringing together the best of Swedish and British innovation. Saab offers world-leading solutions and services in defence, aviation, space, and civil security to keep people and society safe. Our UK presence has been growing at pace, meaning we can offer a wide range of opportunities for personal fulfilment and career growth. We currently employ over 600 people across nine sites in the UK, and our specialisations include software engineering, underwater robotics, radars, AI, and armed forces training. What you will be part of Explore a wealth of possibilities. Take on challenges, create smart inventions, and grow beyond. This is a place for curious minds, brave pioneers, and everyone in between. Together, we achieve the extraordinary, each bringing our unique perspectives. Your part matters.Saab is a leading defence and security company with an enduring mission, to help nations keep their people and society safe. Empowered by its 26,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world The Role: Due to business needs, we we require someone who is able to start immediately - maximum 6 weeks notice. This a 12 month Fixed Term Contract role, part of our Saab Seaeye Underwater Robotics Business in Fareham.The Interim Deputy Managing Director will provide Strategic, Operational and Cultural Leadership across all functions of the Seaeye business. This role is accountable for driving sustainable growth, expanding into new markets and leading organisational change to position the company for long term success. The role will oversee Operational Excellence, Commercial performance and drive a high-performing, collaborative culture aligned with Saab's global values. Key Responsibilities: Develop and execute the company's newly developed strategy to drive revenue growth and profitability across existing and new markets. Support the transformation plans created by Seaeye's leadership team and deliver success. Proactively manage business risks, including operational, commercial and strategic risks. Maintain strong governance practices and uphold the highest levels of integrity and professionalism. Strengthen brand positioning and reputation in existing and target markets. Lead cultural and organisational change programmes that support business growth. Build leadership capability at all levels, fostering accountability, trust and high performance. Champion digital transformation, introducing systems and tools that improve productivity and data-driven decision making. Maintain full P&L accountability, ensuring strong financial performance and disciplined cost control. Present financial and operational updates to the Executive Team with transparency and strategic insight. Create a positive, inclusive and a high performance culture rooted in collaboration, innovation, and continuous learning. Mentor and develop the Senior Leadership Team, reviewing succession planning and talent development for future leaders. Promote employee engagement, wellbeing and a values-led working environment. Skills and Experience: Proven experience in leading organisational change Proven experience in leading cross-functional teams and driving strategic initiatives. A demonstrated ability to think long-term while managing short-term objectives. Strong understanding of the defence sector, including key players, technological trends and regulatory requirements. Experience in defence technologies is highly desirable. In-depth experience in identifying, developing and deploying engineering solutions. A strong understanding of current and emerging technologies. A strategic vision and the ability to turn ideas into practical, scalable outcomes. Strong understanding of business operations and financial principles Positive and engaging leadership style which is supportive and aligned with Saab's culture By submitting an application to Saab UK you consent to undertaking workforce screening activities that may include but are not limited to: Baseline Personnel Security checks, National Security Vetting, reference checks, verification of working rights and in all circumstances preferred candidates will be placed through a security interview. We're a global leader in air, land and naval defence, civil security and commercial aeronautics, with approximately 26,100 employees across all continents. Our transformative approach combines deep expertise with continuous innovation - investing one-fifth of our earnings in research and development to solve tomorrow's challenges today. But technology alone doesn't create safety. Your perspective, your skills, your contribution - that's what transforms possibility into reality.Here, diversity strengthens everything we do. You'll find unlimited opportunities to advance your career whilst maintaining balance in your life beyond work. We're committed to creating an inclusive environment where every person can fully focus on what matters. Saab is an Equal Opportunity/Affirmative Action employer - all qualified individuals are encouraged to apply and will be considered without regard to race, colour, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran or disability status.
Our client has an exciting opportunity for an IT Operations Manager to join their IT Department. The IT Operations Manager is responsible for overseeing the day-to-day operations of firm s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects. Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards. Manage, maintain and optimise the firm s on-premises and cloud-based infrastructure. Oversee backup and system security operations in accordance with the firm s policies. Participate in internal and external audits, including ISO27001 and ISO22301. Manage the Cyber Essential Plus accreditation renewals. Develop and document processes and procedures, providing to ensure they are fully implemented within the team. Identify and manage operational risks Manage information technology projects ensuring project deadlines are adhered to Provide hands-on support and participate in the out-of-hours support rota as required Provide support and guidance to stakeholders via help desk Assist the IT Director with the management of IT vendors, contracts, and software licenses Develop IT best practice guides and procedures. Prepare monthly management reports of team/service activities, tasks, and operational metrics Technical Competencies Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office Strong technical knowledge of network and server operating system Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting Proven experience in IT infrastructure planning, development, and operations Proven experience in server virtualisation and Cloud-based Infrastructure Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response Strong understanding of project management principles and practices Strong understanding of Helpdesk and Customer Relations Support systems Strong understanding of Data Security and Cyber Security basics Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Feb 26, 2026
Full time
Our client has an exciting opportunity for an IT Operations Manager to join their IT Department. The IT Operations Manager is responsible for overseeing the day-to-day operations of firm s IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with their service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Duties and Responsibilities Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects. Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards. Manage, maintain and optimise the firm s on-premises and cloud-based infrastructure. Oversee backup and system security operations in accordance with the firm s policies. Participate in internal and external audits, including ISO27001 and ISO22301. Manage the Cyber Essential Plus accreditation renewals. Develop and document processes and procedures, providing to ensure they are fully implemented within the team. Identify and manage operational risks Manage information technology projects ensuring project deadlines are adhered to Provide hands-on support and participate in the out-of-hours support rota as required Provide support and guidance to stakeholders via help desk Assist the IT Director with the management of IT vendors, contracts, and software licenses Develop IT best practice guides and procedures. Prepare monthly management reports of team/service activities, tasks, and operational metrics Technical Competencies Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office Strong technical knowledge of network and server operating system Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting Proven experience in IT infrastructure planning, development, and operations Proven experience in server virtualisation and Cloud-based Infrastructure Enterprise Backup, Replication and Business Continuity and Disaster recover mitigation and response Strong understanding of project management principles and practices Strong understanding of Helpdesk and Customer Relations Support systems Strong understanding of Data Security and Cyber Security basics Due to the large number of responses we receive it is not always possible to respond to every application straight away. Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so.
Job Title: Project Coordinator Location: Stratford-Upon-Avon Salary : £32 - £37K (DOE) + 25 days holiday + statutory holidays + healthcare About Our Client: Our client is a leading commercial catering equipment business with over 25 years of experience in the industry located in Stratford-Upon-Avon. Their commitment to quality and customer satisfaction has made them a trusted partner for businesses across the UK. They are seeking a dedicated and organised Project Coordinator to join a dynamic team and help streamline our processes across various departments. Job Overview: As a Project Coordinator, you will play a pivotal role in ensuring the smooth operation of projects from inception to completion. Reporting directly to the Managing Director, you will work closely with the design and projects team, manage logistics for equipment delivery, and liaise with Project Managers and clients to ensure that expectations are met, and equipment is delivered on time. This position offers an exciting opportunity to contribute to the efficiency and success of our client's operations. Key Responsibilities: Collaborate with the design and projects team to coordinate project timelines and deliverables. Manage logistics for the delivery of equipment, ensuring timely and accurate delivery to project sites or to the warehouse at HQ. Liaise with Project Managers and clients to manage expectations and ensure clear communication throughout the project lifecycle. Order equipment in preparation for project installation, considering lead times of up to 10 weeks for some equipment which will take timely execution to ensure no downtime to project delivery. Provide real-time reporting on the status of projects at various stages, including Design, Purchasing, and Project phases. Assist in streamlining processes between departments to enhance efficiency and effectiveness. Maintain accurate and up-to-date records of project progress, delivery schedules, and client communications. Identify potential issues and proactively develop solutions to keep projects on track. Qualifications: Proven experience as a Project Coordinator or similar role, preferably in the commercial catering equipment industry or a related field. Strong organisational skills and the ability to manage multiple projects simultaneously. Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients, colleagues, and suppliers. Proficiency in project management software and Microsoft Office Suite. Detail-oriented with a focus on accuracy and timeliness. Ability to work independently and as part of a team in a fast-paced environment. Problem-solving skills and a proactive approach to addressing challenges. What Our Client Can Offer: Competitive salary and benefits package. 4pm finishes on a Friday. Opportunity to work with a well-established company with a strong reputation in the industry. Free onsite parking. Collaborative and supportive work environment. Professional development and growth opportunities. Social quarterly work events. If you are interested in a confidential conversation regarding the above position, please apply for the role and a member of our team will be in touch. . RCM LTD is advertising this vacancy in its capacity as an employment business. RCM LTD supply both temporary and permanent labour to the Construction, Engineering and Allied Industries throughout the UK. Please note due to high volume of applicants only those who are successful will be contacted. RCM LTD are an equal opportunities employer.
Feb 26, 2026
Full time
Job Title: Project Coordinator Location: Stratford-Upon-Avon Salary : £32 - £37K (DOE) + 25 days holiday + statutory holidays + healthcare About Our Client: Our client is a leading commercial catering equipment business with over 25 years of experience in the industry located in Stratford-Upon-Avon. Their commitment to quality and customer satisfaction has made them a trusted partner for businesses across the UK. They are seeking a dedicated and organised Project Coordinator to join a dynamic team and help streamline our processes across various departments. Job Overview: As a Project Coordinator, you will play a pivotal role in ensuring the smooth operation of projects from inception to completion. Reporting directly to the Managing Director, you will work closely with the design and projects team, manage logistics for equipment delivery, and liaise with Project Managers and clients to ensure that expectations are met, and equipment is delivered on time. This position offers an exciting opportunity to contribute to the efficiency and success of our client's operations. Key Responsibilities: Collaborate with the design and projects team to coordinate project timelines and deliverables. Manage logistics for the delivery of equipment, ensuring timely and accurate delivery to project sites or to the warehouse at HQ. Liaise with Project Managers and clients to manage expectations and ensure clear communication throughout the project lifecycle. Order equipment in preparation for project installation, considering lead times of up to 10 weeks for some equipment which will take timely execution to ensure no downtime to project delivery. Provide real-time reporting on the status of projects at various stages, including Design, Purchasing, and Project phases. Assist in streamlining processes between departments to enhance efficiency and effectiveness. Maintain accurate and up-to-date records of project progress, delivery schedules, and client communications. Identify potential issues and proactively develop solutions to keep projects on track. Qualifications: Proven experience as a Project Coordinator or similar role, preferably in the commercial catering equipment industry or a related field. Strong organisational skills and the ability to manage multiple projects simultaneously. Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients, colleagues, and suppliers. Proficiency in project management software and Microsoft Office Suite. Detail-oriented with a focus on accuracy and timeliness. Ability to work independently and as part of a team in a fast-paced environment. Problem-solving skills and a proactive approach to addressing challenges. What Our Client Can Offer: Competitive salary and benefits package. 4pm finishes on a Friday. Opportunity to work with a well-established company with a strong reputation in the industry. Free onsite parking. Collaborative and supportive work environment. Professional development and growth opportunities. Social quarterly work events. If you are interested in a confidential conversation regarding the above position, please apply for the role and a member of our team will be in touch. . RCM LTD is advertising this vacancy in its capacity as an employment business. RCM LTD supply both temporary and permanent labour to the Construction, Engineering and Allied Industries throughout the UK. Please note due to high volume of applicants only those who are successful will be contacted. RCM LTD are an equal opportunities employer.
Introduction Echo Labs is building a scientific, and technical foundation for ecological intelligence: a multimodal system to measure, model, and forecast Ecosystem Condition as a dynamic property. We are a collaborative and interdisciplinary team of scientists and engineers engaged in a planetary moonshot - with a public good mission, operating like a start up. We are a new Focused Research Organization (FRO) supported by Convergent Research and funded by the Advanced Research and Invention Agency to pursue high-risk, high-reward science in the public interest. About this role Echo Labs is seeking a Director of Modelling to design and build the data pipelines and modelling infrastructure that translate raw ecological signals into testable models of ecosystem condition. You will help turn ecological hypotheses into experiments, experiments into validated models, and validated models into decision-grade outputs. As we explore what is possible with new measures and representations of ecosystem state, you will be responsible for evaluating progress. You will help define success in a system that is complex to model using results that are challenging to interpret. This role reports to the Chief Technology Officer and works in close partnership with the Chief Science Officer. This is a rare opportunity to architect the conceptual and technical frameworks that define how ecosystems are measured and modelled. Core Responsibilities Experiment design & strategy: Design experiments that isolate signal from noise in ecological data, and design tests that can increment progress forward when results are ambiguous. Work with the CTO to prioritize intermediate outputs, publication opportunities, and risks. Work iteratively with the CSO to test and refine modelling approaches and uncertainty quantification that can be interpreted in ecological context. Define a standardization strategy that ensures model comparability across ecosystems and geographies. Research execution: Translate ecological hypotheses from the CSO into testable ML experiments. Implement, train, and evaluate models that characterise ecosystem condition across multiple measurement modalities. This will range from implementing classic machine learning to fine-tuning modern deep learning models. Contribute to research outputs: white papers, technical documentation, and peer-reviewed publications. Maintain infrastructure: Working with a growing team under your management, you will develop and maintain the technical stack to ensure reproducible, rapid experimentation. Team and growth: Work with the leadership team to hire and lead additional engineers and data scientists. Evaluate and communicate needs and opportunities to creatively accelerate progress. Establish technical standards, code review practices, and documentation norms. Profile (You Have) 8+ years in machine learning, data engineering, or applied research with end-to-end system ownership. Track record with machine learning infrastructure and experiment tracking, model versioning, reproducible pipelines. Experience with multimodal data. At minimum two of time-series sensor data, audio/acoustic data, imagery, or geospatial/remote sensing. Experience with cloud platforms (AWS or GCP) and MLOps tooling. Demonstrated ability to scope problems, make architectural decisions, and deliver without close supervision. Strong scientific communication. You have the ability to explain technical choices across domains and document work for reproducibility. Highly Valued Experience Background in ecology, environmental science, Earth observation, or prior work with ecological datasets. Prior work with bioacoustic data, eDNA, or biodiversity monitoring systems. Experience hiring and managing technical teams at early-stage organizations. Contributions to open-source ML or scientific software projects. Progression In the first six months, you'll help deliver an architecture for Echo's modeling platform. Core data pipelines will be operational using previously-generated datasets. First experiments are running to explore how ecosystem condition can be characterized across dimensions of ecosystem condition defined in conjunction with the CSO and integrating feedback from expert workshops. Initial technical documentation and reproducibility standards in place. You have an idea of what first major research outputs (white papers or publications) will be and how to communicate them. Hiring plan for technical team defined. Outro We're bringing together top talent from academia, industry, and startups to build a new model for innovative R&D. We are committed to creating an inclusive and diverse workplace where everyone has the opportunity to thrive. We believe in hiring individuals based on their unique talents-not on race, color, religion, ethnicity, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other characteristic protected by law or our company policies. We are more than a proud Equal Employment Opportunity employer. Our goal is to foster a healthy, safe, and respectful environment where all employees are valued and treated with dignity. 145000 - 168000 GBP a year Title commensurate with experience: Senior Director / Chief Technology Officer possible. Bonus: Performance-based
Feb 26, 2026
Full time
Introduction Echo Labs is building a scientific, and technical foundation for ecological intelligence: a multimodal system to measure, model, and forecast Ecosystem Condition as a dynamic property. We are a collaborative and interdisciplinary team of scientists and engineers engaged in a planetary moonshot - with a public good mission, operating like a start up. We are a new Focused Research Organization (FRO) supported by Convergent Research and funded by the Advanced Research and Invention Agency to pursue high-risk, high-reward science in the public interest. About this role Echo Labs is seeking a Director of Modelling to design and build the data pipelines and modelling infrastructure that translate raw ecological signals into testable models of ecosystem condition. You will help turn ecological hypotheses into experiments, experiments into validated models, and validated models into decision-grade outputs. As we explore what is possible with new measures and representations of ecosystem state, you will be responsible for evaluating progress. You will help define success in a system that is complex to model using results that are challenging to interpret. This role reports to the Chief Technology Officer and works in close partnership with the Chief Science Officer. This is a rare opportunity to architect the conceptual and technical frameworks that define how ecosystems are measured and modelled. Core Responsibilities Experiment design & strategy: Design experiments that isolate signal from noise in ecological data, and design tests that can increment progress forward when results are ambiguous. Work with the CTO to prioritize intermediate outputs, publication opportunities, and risks. Work iteratively with the CSO to test and refine modelling approaches and uncertainty quantification that can be interpreted in ecological context. Define a standardization strategy that ensures model comparability across ecosystems and geographies. Research execution: Translate ecological hypotheses from the CSO into testable ML experiments. Implement, train, and evaluate models that characterise ecosystem condition across multiple measurement modalities. This will range from implementing classic machine learning to fine-tuning modern deep learning models. Contribute to research outputs: white papers, technical documentation, and peer-reviewed publications. Maintain infrastructure: Working with a growing team under your management, you will develop and maintain the technical stack to ensure reproducible, rapid experimentation. Team and growth: Work with the leadership team to hire and lead additional engineers and data scientists. Evaluate and communicate needs and opportunities to creatively accelerate progress. Establish technical standards, code review practices, and documentation norms. Profile (You Have) 8+ years in machine learning, data engineering, or applied research with end-to-end system ownership. Track record with machine learning infrastructure and experiment tracking, model versioning, reproducible pipelines. Experience with multimodal data. At minimum two of time-series sensor data, audio/acoustic data, imagery, or geospatial/remote sensing. Experience with cloud platforms (AWS or GCP) and MLOps tooling. Demonstrated ability to scope problems, make architectural decisions, and deliver without close supervision. Strong scientific communication. You have the ability to explain technical choices across domains and document work for reproducibility. Highly Valued Experience Background in ecology, environmental science, Earth observation, or prior work with ecological datasets. Prior work with bioacoustic data, eDNA, or biodiversity monitoring systems. Experience hiring and managing technical teams at early-stage organizations. Contributions to open-source ML or scientific software projects. Progression In the first six months, you'll help deliver an architecture for Echo's modeling platform. Core data pipelines will be operational using previously-generated datasets. First experiments are running to explore how ecosystem condition can be characterized across dimensions of ecosystem condition defined in conjunction with the CSO and integrating feedback from expert workshops. Initial technical documentation and reproducibility standards in place. You have an idea of what first major research outputs (white papers or publications) will be and how to communicate them. Hiring plan for technical team defined. Outro We're bringing together top talent from academia, industry, and startups to build a new model for innovative R&D. We are committed to creating an inclusive and diverse workplace where everyone has the opportunity to thrive. We believe in hiring individuals based on their unique talents-not on race, color, religion, ethnicity, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other characteristic protected by law or our company policies. We are more than a proud Equal Employment Opportunity employer. Our goal is to foster a healthy, safe, and respectful environment where all employees are valued and treated with dignity. 145000 - 168000 GBP a year Title commensurate with experience: Senior Director / Chief Technology Officer possible. Bonus: Performance-based
JOB TITLE: Temporary Recruitment Consultant- (Trades and Labour and M&E Industry) REPORTS TO: Operations Director Established in 1999, PPM Recruitment offers a unique blend of Nationwide ability, Local knowledge, and Business sector expertise with an honest and friendly approach. With a focus on building long-term, close relationships based on mutual trust and respect, we cater to all employment needs from Permanent to Temporary, Part-Time to Full-Time, Contract, or Freelance. We are looking for an organised, tenacious, hard working, money driven and enthusiastic individual to join our energetic team based at our Sale, Manchester office Working within a friendly office environment, your main task will be to fill a vast number of jobs that we have from our clients, as a key part of Recruitment team. Hours - 8.30am - 5pm, Monday to Friday MAIN PURPOSE OF JOB To develop and carry out all aspects of Recruitment Sales and Resourcing and the associated administration You will be predominantly be working on temporary recruitment in the Trades and Labour and M&E industry. For this role applicants will need to have many years strong recruitment experience and ideally experience of recruiting in the Trades and Labour and M&E industry (we will consider candidates that have had success in other recruitment sectors) MAIN DUTIES New business gained through a structured and consultative business development approach Manage, nurture and build relationships Develop a good understanding of client business, specific vacancy requirements and future work and assignments Source the most suitable applicants, assessing their knowledge and skill base and building relationships Obtaining candidate RTW documentation, certificates, and licences. Managing and Updating the database with all customer and candidate records, documents, quotations and paperwork. Cross selling between temporary, permanent and the divisions and regions within our business Work and liaise with colleagues in other parts of the business Achieve agreed activity and revenue targets Develop an excellent industry/sector/subject matter expertise Your preferred background and the roles requirements: Ideally you won't be a job hopper Excellent B2B customer sales skills and relationship builder Ability to achieve revenue targets consistently Self Motivated/Resilient Persistent and a Resilient personality with the ability to rebound quickly after disappointment to ensure consistency Accurate admin and recording of your activity on our database software Commercially aware with a good head for figures and negotiations On Offer Competitive basic salary Competitive bonus scheme Pension scheme Competitive holiday allowance Good OTE Please call or send a CV to apply.
Feb 26, 2026
Full time
JOB TITLE: Temporary Recruitment Consultant- (Trades and Labour and M&E Industry) REPORTS TO: Operations Director Established in 1999, PPM Recruitment offers a unique blend of Nationwide ability, Local knowledge, and Business sector expertise with an honest and friendly approach. With a focus on building long-term, close relationships based on mutual trust and respect, we cater to all employment needs from Permanent to Temporary, Part-Time to Full-Time, Contract, or Freelance. We are looking for an organised, tenacious, hard working, money driven and enthusiastic individual to join our energetic team based at our Sale, Manchester office Working within a friendly office environment, your main task will be to fill a vast number of jobs that we have from our clients, as a key part of Recruitment team. Hours - 8.30am - 5pm, Monday to Friday MAIN PURPOSE OF JOB To develop and carry out all aspects of Recruitment Sales and Resourcing and the associated administration You will be predominantly be working on temporary recruitment in the Trades and Labour and M&E industry. For this role applicants will need to have many years strong recruitment experience and ideally experience of recruiting in the Trades and Labour and M&E industry (we will consider candidates that have had success in other recruitment sectors) MAIN DUTIES New business gained through a structured and consultative business development approach Manage, nurture and build relationships Develop a good understanding of client business, specific vacancy requirements and future work and assignments Source the most suitable applicants, assessing their knowledge and skill base and building relationships Obtaining candidate RTW documentation, certificates, and licences. Managing and Updating the database with all customer and candidate records, documents, quotations and paperwork. Cross selling between temporary, permanent and the divisions and regions within our business Work and liaise with colleagues in other parts of the business Achieve agreed activity and revenue targets Develop an excellent industry/sector/subject matter expertise Your preferred background and the roles requirements: Ideally you won't be a job hopper Excellent B2B customer sales skills and relationship builder Ability to achieve revenue targets consistently Self Motivated/Resilient Persistent and a Resilient personality with the ability to rebound quickly after disappointment to ensure consistency Accurate admin and recording of your activity on our database software Commercially aware with a good head for figures and negotiations On Offer Competitive basic salary Competitive bonus scheme Pension scheme Competitive holiday allowance Good OTE Please call or send a CV to apply.
Are you a legal professional looking for a role with purpose, impact and variety? We're looking for a Commercial & Policy Solicitor to join our Legal team to provide high quality advice that supports our organisational goals and strengthens our service to members across the UK. About the role As a Commercial and Policy Solicitor you will support the Head of Legal (Commercial) and Head of Legal (Trade Union) to deliver confident, pragmatic legal advice across a broad range of commercial, data, corporate, policy, employment and public law matters. You will build strong working relationships across directorates, lead small projects, and provide expert support on national public inquiries and key association initiatives. This is a role that blends advisory work, stakeholder engagement, contract review, litigation support, external lawyer management and strategic input and would be ideal for a solicitor who enjoys variety and meaningful impact. What you'll be doing Delivering timely and practical legal advice across commercial, data protection, governance, corporate services, technology, employment, public and administrative law issues. Advising on, drafting and negotiating on complex commercial contracts relating to IT, intellectual property, joint ventures, procurement, supply of services, framework agreements and consultancy agreements (not an exhaustive list). Supporting the organisation's response to public inquiries, liaising with external counsel and ensuring effective, joined up legal oversight. Providing legal input into policy development and member related matters across all four nations. Managing and collaborating with external solicitors and counsel to ensure cost effective, high quality advice. Conducting legal research, drafting opinions, preparing litigation documents and assessing prospects of success. Delivering internal legal training and supporting the Legal Department's contribution to wider communications. Acting as a key point of contact for devolved nation colleagues and staying up to date on relevant legal developments. Upholding high professional standards, managing privileged information, and representing the organisation with credibility and integrity. To be successful as a Commercial and Policy Solicitor you'll ideally have: Recognised law qualifications: Qualified solicitor or barrister (SRA or Bar Council certificate, or equivalent common law jurisdiction qualification) (essential) Post qualification experience (of at least 4 years), ideally spanning commercial, policy, regulatory, public law or trade union matters. Strong communication & influencing skills, with the ability to translate complex legal concepts for non lawyers and to deal with senior members of staff across the organisation. Ability to balance legal risk with operational needs and provide pragmatic, solution focused advice. Experience working collaboratively across different internal teams, departments & external suppliers and 3 rd parties A proactive, organised and flexible approach with sound judgement and the confidence to advise senior stakeholders. Commitment to professional ethics, confidentiality and high standards of legal conduct. About the BMA The British Medical Association (BMA) is the trade union and professional body for doctors in the UK. We represent, support and negotiate on behalf of all UK doctors and medical students. Join the BMA at a crucial time for doctors and the NHS and be part of a team working for better pay and conditions for the profession. Why work for us? We offer a wide range of benefits including: 30 days holiday entitlement plus bank holidays and a BMA company day Double matching pension contributions up to 12% of salary Additional leave entitlement for volunteering, moving house or wedding leave (after completion of probationary period) Enhanced maternity and paternity leave Group Income protection & life assurance that is seven times your annual salary Annual salary reviews & incremental salary increases from year one to year three Onsite gym and subsidised café (at BMA House in London) Electric Vehicle and Cycle to work salary sacrifice scheme's (available after completion of probationary period) Access to a 24/7 Employee Assistance Programme (EAP) with free confidential counselling, a helpline and specialist support available Long service recognition every 5 years Professional subscription cover where membership of a professional institution is required for your role BMA Law - discounted rates for employees requiring legal services such as will writing/conveyancing Multiple flexible benefits and discounts through our employee benefits platform Lots of Learning and Development/training opportunities via our internal learning hub Season ticket loan (up to £10,000) (after completion of probationary period) Additional annual leave- buy up to 5 additional holiday days per year Anonymous recruitment The BMA endeavours to be an inclusive employer, ensuring fairness and consistency to select the best candidate for roles. To support our aims, we use specific software to remove all personal identifying information from CVs and applications. Personal information such as name, date of birth, age and gender are anonymised and will only become visible to hiring managers if you are selected for interview. To apply please upload an up to date version of your CV and supporting information setting out your suitability for the role. Whether the role needs you to work at home, in an office or in a hybrid way, we ll provide all the support you need. If this sounds like the right opportunity for you, please apply through our website. However, if you require any reasonable adjustments or additional support at any point during the application process, please email . This vacancy will close for applications at midnight on the closing date. The role profile outlines the current key responsibilities and expectations for the position. However, the British Medical Association (BMA) is presently engaged in an organisation design process, which aims to ensure that our structure, roles, and ways of working best support our strategic objectives and the needs of our members. As a result, the responsibilities and scope of this role may be subject to change as the association evolves. The BMA is committed to communicating any such changes transparently and supporting colleagues through any transitions that arise as part of this process. Diversity & Inclusion Monitoring: Our ambition is to work together to promote a more inclusive environment, which attracts everybody with the right skills and experience and signals our commitment to celebrate and promote diversity. BMA is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger. Please note, we are unable to provide sponsorship under the UK points-based immigration system, as we do not hold a sponsorship licence.
Feb 26, 2026
Full time
Are you a legal professional looking for a role with purpose, impact and variety? We're looking for a Commercial & Policy Solicitor to join our Legal team to provide high quality advice that supports our organisational goals and strengthens our service to members across the UK. About the role As a Commercial and Policy Solicitor you will support the Head of Legal (Commercial) and Head of Legal (Trade Union) to deliver confident, pragmatic legal advice across a broad range of commercial, data, corporate, policy, employment and public law matters. You will build strong working relationships across directorates, lead small projects, and provide expert support on national public inquiries and key association initiatives. This is a role that blends advisory work, stakeholder engagement, contract review, litigation support, external lawyer management and strategic input and would be ideal for a solicitor who enjoys variety and meaningful impact. What you'll be doing Delivering timely and practical legal advice across commercial, data protection, governance, corporate services, technology, employment, public and administrative law issues. Advising on, drafting and negotiating on complex commercial contracts relating to IT, intellectual property, joint ventures, procurement, supply of services, framework agreements and consultancy agreements (not an exhaustive list). Supporting the organisation's response to public inquiries, liaising with external counsel and ensuring effective, joined up legal oversight. Providing legal input into policy development and member related matters across all four nations. Managing and collaborating with external solicitors and counsel to ensure cost effective, high quality advice. Conducting legal research, drafting opinions, preparing litigation documents and assessing prospects of success. Delivering internal legal training and supporting the Legal Department's contribution to wider communications. Acting as a key point of contact for devolved nation colleagues and staying up to date on relevant legal developments. Upholding high professional standards, managing privileged information, and representing the organisation with credibility and integrity. To be successful as a Commercial and Policy Solicitor you'll ideally have: Recognised law qualifications: Qualified solicitor or barrister (SRA or Bar Council certificate, or equivalent common law jurisdiction qualification) (essential) Post qualification experience (of at least 4 years), ideally spanning commercial, policy, regulatory, public law or trade union matters. Strong communication & influencing skills, with the ability to translate complex legal concepts for non lawyers and to deal with senior members of staff across the organisation. Ability to balance legal risk with operational needs and provide pragmatic, solution focused advice. Experience working collaboratively across different internal teams, departments & external suppliers and 3 rd parties A proactive, organised and flexible approach with sound judgement and the confidence to advise senior stakeholders. Commitment to professional ethics, confidentiality and high standards of legal conduct. About the BMA The British Medical Association (BMA) is the trade union and professional body for doctors in the UK. We represent, support and negotiate on behalf of all UK doctors and medical students. Join the BMA at a crucial time for doctors and the NHS and be part of a team working for better pay and conditions for the profession. Why work for us? We offer a wide range of benefits including: 30 days holiday entitlement plus bank holidays and a BMA company day Double matching pension contributions up to 12% of salary Additional leave entitlement for volunteering, moving house or wedding leave (after completion of probationary period) Enhanced maternity and paternity leave Group Income protection & life assurance that is seven times your annual salary Annual salary reviews & incremental salary increases from year one to year three Onsite gym and subsidised café (at BMA House in London) Electric Vehicle and Cycle to work salary sacrifice scheme's (available after completion of probationary period) Access to a 24/7 Employee Assistance Programme (EAP) with free confidential counselling, a helpline and specialist support available Long service recognition every 5 years Professional subscription cover where membership of a professional institution is required for your role BMA Law - discounted rates for employees requiring legal services such as will writing/conveyancing Multiple flexible benefits and discounts through our employee benefits platform Lots of Learning and Development/training opportunities via our internal learning hub Season ticket loan (up to £10,000) (after completion of probationary period) Additional annual leave- buy up to 5 additional holiday days per year Anonymous recruitment The BMA endeavours to be an inclusive employer, ensuring fairness and consistency to select the best candidate for roles. To support our aims, we use specific software to remove all personal identifying information from CVs and applications. Personal information such as name, date of birth, age and gender are anonymised and will only become visible to hiring managers if you are selected for interview. To apply please upload an up to date version of your CV and supporting information setting out your suitability for the role. Whether the role needs you to work at home, in an office or in a hybrid way, we ll provide all the support you need. If this sounds like the right opportunity for you, please apply through our website. However, if you require any reasonable adjustments or additional support at any point during the application process, please email . This vacancy will close for applications at midnight on the closing date. The role profile outlines the current key responsibilities and expectations for the position. However, the British Medical Association (BMA) is presently engaged in an organisation design process, which aims to ensure that our structure, roles, and ways of working best support our strategic objectives and the needs of our members. As a result, the responsibilities and scope of this role may be subject to change as the association evolves. The BMA is committed to communicating any such changes transparently and supporting colleagues through any transitions that arise as part of this process. Diversity & Inclusion Monitoring: Our ambition is to work together to promote a more inclusive environment, which attracts everybody with the right skills and experience and signals our commitment to celebrate and promote diversity. BMA is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We want people to bring their unique blend of experiences, backgrounds, perspectives and knowledge as we recognise that diversity makes us stronger. Please note, we are unable to provide sponsorship under the UK points-based immigration system, as we do not hold a sponsorship licence.
