Business Support Executive Salary: £26,000 £28,000 per annum Work Basis: Full Time Onsite, 8:30 am 5:30 pm Location: Leeds Marshalls Mill Reporting To: Managing Director The Role This is a rare opportunity to become a central part of a growing business someone who s relied on by leadership, exposed to all corners of the organisation, and given space to grow. Whether you're looking to build a career in operations, business support, or business development, this role offers hands-on experience and the chance to make a meaningful impact from day one. We re looking for a proactive, detail-driven Business Support Executive to join our close-knit team in central Leeds. You ll work closely with all areas of the business, including account management, sales and marketing, service delivery, and finance supporting them day-to-day while helping connect the dots between departments, people, and processes, and helping the business maintain operational efficiency. This is an ideal role for someone early in their career who thrives on variety, is eager to learn, and wants to become a key member of a supportive and fast-paced SME environment. You ll take ownership of a range of administrative and operational tasks including finance, supplier management, marketing support, internal systems, and more, while also getting the opportunity to shape your path as the business grows. We're looking for someone who s organised, reliable, enthusiastic, and curious with a strong sense of initiative and a desire to take on more responsibility over time. Responsibilities: Business-wide Support: Provide day-to-day administrative support across the business, helping to keep things running smoothly. Leadership Support: Work closely with the Managing Director, Marketing Manager, and Client Relationship Manager, assisting with scheduling, task follow-ups, communications, and general coordination. Financial Administration: Support finance tasks including invoice processing, expenses, reconciliation and data input using Xero, Dext, and our PSA system (Halo). Order and Supplier Management: Process hardware/software orders, liaise with vendors to check stock, pricing and delivery timelines, and track order statuses. System Maintenance: Help maintain accurate internal records across our platforms (including Halo PSA), ensuring smooth handovers between teams. Client and Vendor Communications: Answer and triage external enquiries via email and phone, escalating where appropriate. Office Admin: Coordinate office-based activities, post, couriers, stationery, and assist with onboarding/offboarding processes. Marketing Support: Assist the Marketing Manager with direct mail campaigns, marketing list preparation, supplier coordination, and light research. Business Development Support (aspirational): Over time, support sales and client/prospect engagement activities, proposal admin, and CRM tasks. What We re Looking For: Excellent communication skills both written and verbal. Naturally organised with strong attention to detail. Enthusiastic, adaptable, and eager to take on new challenges. Comfortable juggling multiple tasks with shifting priorities. Confident with Microsoft 365 (especially Excel, Outlook and Word). Experience with Xero, Dext, or PSA tools is a bonus but not required. Prior experience in an admin, operation, or support role is desirable. Benefits: Competitive salary 8% employer pension contribution Performance-related annual bonus Professional development support allowance Opportunity to grow the role and take on more responsibility
Feb 05, 2026
Full time
Business Support Executive Salary: £26,000 £28,000 per annum Work Basis: Full Time Onsite, 8:30 am 5:30 pm Location: Leeds Marshalls Mill Reporting To: Managing Director The Role This is a rare opportunity to become a central part of a growing business someone who s relied on by leadership, exposed to all corners of the organisation, and given space to grow. Whether you're looking to build a career in operations, business support, or business development, this role offers hands-on experience and the chance to make a meaningful impact from day one. We re looking for a proactive, detail-driven Business Support Executive to join our close-knit team in central Leeds. You ll work closely with all areas of the business, including account management, sales and marketing, service delivery, and finance supporting them day-to-day while helping connect the dots between departments, people, and processes, and helping the business maintain operational efficiency. This is an ideal role for someone early in their career who thrives on variety, is eager to learn, and wants to become a key member of a supportive and fast-paced SME environment. You ll take ownership of a range of administrative and operational tasks including finance, supplier management, marketing support, internal systems, and more, while also getting the opportunity to shape your path as the business grows. We're looking for someone who s organised, reliable, enthusiastic, and curious with a strong sense of initiative and a desire to take on more responsibility over time. Responsibilities: Business-wide Support: Provide day-to-day administrative support across the business, helping to keep things running smoothly. Leadership Support: Work closely with the Managing Director, Marketing Manager, and Client Relationship Manager, assisting with scheduling, task follow-ups, communications, and general coordination. Financial Administration: Support finance tasks including invoice processing, expenses, reconciliation and data input using Xero, Dext, and our PSA system (Halo). Order and Supplier Management: Process hardware/software orders, liaise with vendors to check stock, pricing and delivery timelines, and track order statuses. System Maintenance: Help maintain accurate internal records across our platforms (including Halo PSA), ensuring smooth handovers between teams. Client and Vendor Communications: Answer and triage external enquiries via email and phone, escalating where appropriate. Office Admin: Coordinate office-based activities, post, couriers, stationery, and assist with onboarding/offboarding processes. Marketing Support: Assist the Marketing Manager with direct mail campaigns, marketing list preparation, supplier coordination, and light research. Business Development Support (aspirational): Over time, support sales and client/prospect engagement activities, proposal admin, and CRM tasks. What We re Looking For: Excellent communication skills both written and verbal. Naturally organised with strong attention to detail. Enthusiastic, adaptable, and eager to take on new challenges. Comfortable juggling multiple tasks with shifting priorities. Confident with Microsoft 365 (especially Excel, Outlook and Word). Experience with Xero, Dext, or PSA tools is a bonus but not required. Prior experience in an admin, operation, or support role is desirable. Benefits: Competitive salary 8% employer pension contribution Performance-related annual bonus Professional development support allowance Opportunity to grow the role and take on more responsibility
Event Manager - Events £37,000 -£40,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Manager to take full ownership of a number of leading international b2b events with scope for international travel. The Event Manager will be an experienced professional responsible for the full end-to-end delivery of up to 8 b2b conferences a year - these range in size from 300- 2000. On the larger events additional team members will be supporting too. Role Responsibilities: Event Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Manager Proven track record in the successful strategic, operational, and financial planning and delivery of conferences of varying size. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
Feb 04, 2026
Full time
Event Manager - Events £37,000 -£40,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Manager to take full ownership of a number of leading international b2b events with scope for international travel. The Event Manager will be an experienced professional responsible for the full end-to-end delivery of up to 8 b2b conferences a year - these range in size from 300- 2000. On the larger events additional team members will be supporting too. Role Responsibilities: Event Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Manager Proven track record in the successful strategic, operational, and financial planning and delivery of conferences of varying size. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
Overview Kerv is a high-growth technology services and software business operating at the intersection of digital transformation, cloud, data, AI and customer experience. Backed by Bridgepoint, one of Europe's leading private equity investors, Kerv has entered an exciting new phase of accelerated growth following recent investment. Bridgepoint's backing provides both capital and strategic support to scale the platform, drive operational excellence and execute on an ambitious growth agenda, including organic expansion, transformation initiatives and potential M&A. This is a broad, hands-on leadership role responsible for defining and executing service strategy, operational delivery, and continuous improvement across Kerv Connect. The role acts as a bridge between strategic business objectives and day-to-day service delivery, while driving transformation initiatives that enhance operational maturity and capability. This position interfaces closely with the Kerv Group central functions (Transformation, GovOps, GroupService, HR, IT) and leads cross-functional collaboration with the CTO and Sales leadership on business development and service innovation. Key Responsibilities Define service offerings in collaboration with CTO and Sales leadership, ensuring alignment with market demand and delivery capabilities. Drive ISO20000 certification journey, establishing ITIL-based governance frameworks and service management processes to enhance operational maturity. Establish and monitor service SLAs, ensuring consistent delivery quality and customer satisfaction. Participate in monthly business reviews to report on practice achievements Attend monthly risk meetings to assess service health, identify issues, and drive continuous improvement. Support the GovOps function through weekly governance meetings to maintain compliance and risk management standards. Develop and present business cases for strategic decisions, seeking senior team approval on major initiatives. Actively define scope and requirements for ServiceNow platform optimisation with the central development team, ensuring alignment with business unit needs. Oversee implementation of roadmap prioritising: contract management (in progress), contract P&L, project management, CMDB, and ticket management modules. Sign-off on final delivery of ServiceNow enhancements to ensure quality and compliance with business requirements. Work with Transformation and Group Service teams to align platform capabilities with evolving operational needs. Work with CTO to define and implement strategic platform initiatives, incl. Logicmonitor Operational Delivery & Team Management Manage and develop a team covering service leadership, project management, consulting and engineering functions (currently 9 people). Conduct weekly 1-2-1s with direct reports to ensure alignment, identify issues, and provide coaching. Oversee client project delivery through Project Management team. Handle high-level customer escalations and resolution coordination. Support Sales team in scoping managed services by advising on delivery capabilities and scalability limits. Maintain weekly coordination with Sales leadership on pipeline and delivery readiness. Manage critical hardware and services supplier relationships (HWBF), ensuring SLA compliance at 90% and above. Lead supplier transitions and negotiations to improve service quality and cost-effectiveness (recently completed transition to new HWBF partner). Establish clear performance metrics and remediation plans with suppliers. Strategic Initiatives & Planning Collaborate with CTO on service strategy initiatives, including automation for tooling platforms and capability expansion. Support budget planning and P&L accountability working with Managing Director on resource allocation and investment decisions. Advise on technical service design and capacity constraints to inform business strategy. Strategic input defining and maintaining our practice culture, ensuring alignment with Kerv Group values and fostering a high-performance environment. People Leadership & Recruitment Responsible for all technical staff recruitment across the Practice, ensuring talent acquisition aligns with operational and cultural objectives. Drive talent development, succession planning, and skills enhancement initiatives. Foster a collaborative and inclusive culture that supports innovation and continuous improvement Background, Skills & Experience Required Previous Network MSP or ISP experience is essential Proven experience in service operations and ITIL/IT service management best practices. Track record of leading transformation and systems implementation projects. Hands-on approach with a willingness to roll up sleeves and drive change forward, e xperience managing complex teams and driving continuous improvement. Strong stakeholder management across technical, sales, and transformation functions. Vendor and supplier management experience. Budget and P&L accountability. Ability to balance strategic initiatives with day-to-day operational delivery. Understanding of managed services delivery models and scaling challenges. Commercially minded, resilient and comfortable operating in a fast-paced, evolving environment Location & Application Details Location: United Kingdom Job Type: Full Time Application Closing Date: 30th April 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Website About Kerv and Related Acquisitions Worth Digital is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital. Netwrx is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx. is now part of Kerv In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.
Feb 04, 2026
Full time
Overview Kerv is a high-growth technology services and software business operating at the intersection of digital transformation, cloud, data, AI and customer experience. Backed by Bridgepoint, one of Europe's leading private equity investors, Kerv has entered an exciting new phase of accelerated growth following recent investment. Bridgepoint's backing provides both capital and strategic support to scale the platform, drive operational excellence and execute on an ambitious growth agenda, including organic expansion, transformation initiatives and potential M&A. This is a broad, hands-on leadership role responsible for defining and executing service strategy, operational delivery, and continuous improvement across Kerv Connect. The role acts as a bridge between strategic business objectives and day-to-day service delivery, while driving transformation initiatives that enhance operational maturity and capability. This position interfaces closely with the Kerv Group central functions (Transformation, GovOps, GroupService, HR, IT) and leads cross-functional collaboration with the CTO and Sales leadership on business development and service innovation. Key Responsibilities Define service offerings in collaboration with CTO and Sales leadership, ensuring alignment with market demand and delivery capabilities. Drive ISO20000 certification journey, establishing ITIL-based governance frameworks and service management processes to enhance operational maturity. Establish and monitor service SLAs, ensuring consistent delivery quality and customer satisfaction. Participate in monthly business reviews to report on practice achievements Attend monthly risk meetings to assess service health, identify issues, and drive continuous improvement. Support the GovOps function through weekly governance meetings to maintain compliance and risk management standards. Develop and present business cases for strategic decisions, seeking senior team approval on major initiatives. Actively define scope and requirements for ServiceNow platform optimisation with the central development team, ensuring alignment with business unit needs. Oversee implementation of roadmap prioritising: contract management (in progress), contract P&L, project management, CMDB, and ticket management modules. Sign-off on final delivery of ServiceNow enhancements to ensure quality and compliance with business requirements. Work with Transformation and Group Service teams to align platform capabilities with evolving operational needs. Work with CTO to define and implement strategic platform initiatives, incl. Logicmonitor Operational Delivery & Team Management Manage and develop a team covering service leadership, project management, consulting and engineering functions (currently 9 people). Conduct weekly 1-2-1s with direct reports to ensure alignment, identify issues, and provide coaching. Oversee client project delivery through Project Management team. Handle high-level customer escalations and resolution coordination. Support Sales team in scoping managed services by advising on delivery capabilities and scalability limits. Maintain weekly coordination with Sales leadership on pipeline and delivery readiness. Manage critical hardware and services supplier relationships (HWBF), ensuring SLA compliance at 90% and above. Lead supplier transitions and negotiations to improve service quality and cost-effectiveness (recently completed transition to new HWBF partner). Establish clear performance metrics and remediation plans with suppliers. Strategic Initiatives & Planning Collaborate with CTO on service strategy initiatives, including automation for tooling platforms and capability expansion. Support budget planning and P&L accountability working with Managing Director on resource allocation and investment decisions. Advise on technical service design and capacity constraints to inform business strategy. Strategic input defining and maintaining our practice culture, ensuring alignment with Kerv Group values and fostering a high-performance environment. People Leadership & Recruitment Responsible for all technical staff recruitment across the Practice, ensuring talent acquisition aligns with operational and cultural objectives. Drive talent development, succession planning, and skills enhancement initiatives. Foster a collaborative and inclusive culture that supports innovation and continuous improvement Background, Skills & Experience Required Previous Network MSP or ISP experience is essential Proven experience in service operations and ITIL/IT service management best practices. Track record of leading transformation and systems implementation projects. Hands-on approach with a willingness to roll up sleeves and drive change forward, e xperience managing complex teams and driving continuous improvement. Strong stakeholder management across technical, sales, and transformation functions. Vendor and supplier management experience. Budget and P&L accountability. Ability to balance strategic initiatives with day-to-day operational delivery. Understanding of managed services delivery models and scaling challenges. Commercially minded, resilient and comfortable operating in a fast-paced, evolving environment Location & Application Details Location: United Kingdom Job Type: Full Time Application Closing Date: 30th April 2026 Apply today First Name Last Name Email Phone Resume LinkedIn Profile Website About Kerv and Related Acquisitions Worth Digital is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Worth Digital. Netwrx is now part of Kerv. In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Netwrx. is now part of Kerv In a continued effort to ensure we offer our customers the very best in knowledge and skills, Kerv has acquired Inciper.
Job Title: Office Manager Location: Ancoats Urban Village, Manchester - Onsite Salary: 29K - 32K per annum dependent on experience Job Type: Full time, Permanent Working Hours: Monday to Friday 35 hours pw Slade & Cooper is a leader in their field and has been providing accountancy and related services for over 40 years, specialising in working with charities, co-operatives, registered social housing providers and other social enterprises. The company's aim is to serve and support those who are involved in positive social change. About The Role: Reporting to the directors this is a fantastic opportunity for a talented, dynamic office manager to join a socially responsible and ethical employer based in the Urban Village in the heart of Manchester city centre. This is a busy role, which will not only require strong admin and finance skills but also multitasking to balance a range of different priorities to ensure that the plates keep spinning. To support our practice, we use Senta, a Cloud-based software system. Although it is not essential to have used this software, knowledge and experience of this or a similar tool would be preferred. The successful applicant will join a team where the partners and staff have a background in and a real passion for the not-for-profit sector. In order for the firm to continue to maintain their reputation for quality, service, and value for money, it is essential that all staff share a common approach. All candidates must be eligible to both live and work in the United Kingdom, no sponsorship opportunities are available for this role. The successful candidate will be responsible for: Overseeing the running of the office ensuring the environment, equipment and systems enable the smooth running of the Practice. Director and Team support - day to day administrative support and workflow management. Customer Care - assisting team liaising with and supporting our customers. Credit Control - Maintaining the practice accounting records including banking of cheques, data entry onto QuickBooks Online and monthly reconciliation of the practice bank account and invoicing. Health and Safety - manage the health and safety including fire regulations for the office. Ensure compliance with regulations, data protection, and internal quality standards. Develop and maintain office systems including HR administration, holiday tracking, and practice records. Arrange office events, training, and lunches. The Ideal Candidate: A 'completer/finisher', with excellent organisation and planning skills, plus: A business or administration management qualification. A minimum of 2 years previous and relevant experience, including sales, purchasing, and reconciliation work Experience with CRM systems, and able to manage upgrades and migration. Knowledge and experience of managing Health & Safety in an office environment Proficient with Word, Excel with the ability to learn and maintain different databases. Ability to work under pressure and prioritise activities using their own initiative. A friendly and approachable character with experience of being customer facing. Strong numerical reasoning and an eye for detail. Benefits: Employee Assistance Programme (access to counselling) Health Cash Plan (cash back on qualifying medical costs) 25 days annual leave (plus BHs) If you're ready to take on an exciting challenge and join a team in a supportive, collaborative team focused on innovation and patient outcomes and enjoy a varied, rewarding field role where no two days are the same, please click the APPLY button to send your CV in for immediate consideration. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience of: Office Manager, Administrator, Admin Manager, Administrative Manager, Administrative Assistant, Business Administrator, Office Coordinator, Office Assistant, Administrator Manager, Senior Manager, may also be considered for this role.
Feb 04, 2026
Full time
Job Title: Office Manager Location: Ancoats Urban Village, Manchester - Onsite Salary: 29K - 32K per annum dependent on experience Job Type: Full time, Permanent Working Hours: Monday to Friday 35 hours pw Slade & Cooper is a leader in their field and has been providing accountancy and related services for over 40 years, specialising in working with charities, co-operatives, registered social housing providers and other social enterprises. The company's aim is to serve and support those who are involved in positive social change. About The Role: Reporting to the directors this is a fantastic opportunity for a talented, dynamic office manager to join a socially responsible and ethical employer based in the Urban Village in the heart of Manchester city centre. This is a busy role, which will not only require strong admin and finance skills but also multitasking to balance a range of different priorities to ensure that the plates keep spinning. To support our practice, we use Senta, a Cloud-based software system. Although it is not essential to have used this software, knowledge and experience of this or a similar tool would be preferred. The successful applicant will join a team where the partners and staff have a background in and a real passion for the not-for-profit sector. In order for the firm to continue to maintain their reputation for quality, service, and value for money, it is essential that all staff share a common approach. All candidates must be eligible to both live and work in the United Kingdom, no sponsorship opportunities are available for this role. The successful candidate will be responsible for: Overseeing the running of the office ensuring the environment, equipment and systems enable the smooth running of the Practice. Director and Team support - day to day administrative support and workflow management. Customer Care - assisting team liaising with and supporting our customers. Credit Control - Maintaining the practice accounting records including banking of cheques, data entry onto QuickBooks Online and monthly reconciliation of the practice bank account and invoicing. Health and Safety - manage the health and safety including fire regulations for the office. Ensure compliance with regulations, data protection, and internal quality standards. Develop and maintain office systems including HR administration, holiday tracking, and practice records. Arrange office events, training, and lunches. The Ideal Candidate: A 'completer/finisher', with excellent organisation and planning skills, plus: A business or administration management qualification. A minimum of 2 years previous and relevant experience, including sales, purchasing, and reconciliation work Experience with CRM systems, and able to manage upgrades and migration. Knowledge and experience of managing Health & Safety in an office environment Proficient with Word, Excel with the ability to learn and maintain different databases. Ability to work under pressure and prioritise activities using their own initiative. A friendly and approachable character with experience of being customer facing. Strong numerical reasoning and an eye for detail. Benefits: Employee Assistance Programme (access to counselling) Health Cash Plan (cash back on qualifying medical costs) 25 days annual leave (plus BHs) If you're ready to take on an exciting challenge and join a team in a supportive, collaborative team focused on innovation and patient outcomes and enjoy a varied, rewarding field role where no two days are the same, please click the APPLY button to send your CV in for immediate consideration. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience of: Office Manager, Administrator, Admin Manager, Administrative Manager, Administrative Assistant, Business Administrator, Office Coordinator, Office Assistant, Administrator Manager, Senior Manager, may also be considered for this role.
Property Maintenance Manager - North London Location: North London Contract Type: Permanent Office Based Role Salary: £45,000 - £50,000 Company Overview Our client is a well-established property management agency based in North London, operating for over two decades. They're seeking an experienced Property Maintenance Manager to oversee all maintenance operations, manage teams and subcontractors, and drive operational excellence across their growing portfolio. If you have 5+ years' maintenance management experience and thrive in a hands-on leadership role, this is an excellent opportunity to advance your career. Position Overview This is a senior, hands-on role where you'll take full responsibility for the maintenance function. You'll manage in-house operatives, external subcontractors, and a team of 2-3 Maintenance Controllers. Your focus will be ensuring properties are maintained to high standards, managing void turnarounds efficiently, and maintaining control of budgets and timescales. You'll work across social housing, temporary accommodation and guaranteed rent schemes, bringing specialist knowledge to deliver quality outcomes for landlords and tenants. Responsibilities Provide accurate estimates and detailed costings for all maintenance works Assess jobs prior to attendance, setting clear timescales and oversight Train maintenance staff to social housing and temporary accommodation standards Supervise and manage void property turnarounds from start to completion Carry out property inspections and spot checks to maintain standards Manage and support insurance claims processes Provide technical maintenance support and guidance to staff Allocate work orders daily and manage workloads effectively Maintain the maintenance diary with daily accuracy and updates Manage and update Reapit Organiser or similar industry software systems Control project budgets, sign off invoices, timesheets and overtime Monitor vehicle tracking, expenses and petty cash Oversee the emergency maintenance line and respond to urgent issues Recruit Maintenance Operatives and source reliable subcontractors Ensure operatives are uniformed and vans are clean, stocked and audited Line manage Maintenance Operatives and Maintenance Coordinators Conduct daily, weekly and monthly operational meetings Sign off timesheets, overtime and invoices weekly Attend weekly management meetings with Directors Participate in monthly Profit and Loss meetings with Directors Requirements 5+ years' experience in property maintenance or maintenance management Strong understanding of maintenance operations and basic building/construction principles Proven experience managing maintenance teams and external subcontractors Experience working within social housing, temporary accommodation or similar environments Excellent organisational and leadership skills Confident, assertive and solution-focused management approach Strong technical maintenance knowledge across multiple trades Proficiency with maintenance management systems and software Ability to manage budgets, timesheets and financial oversight Benefits: Senior role with autonomy and responsibility Long-term career progression Opportunity to play a key role in an established and growing business A company canteen Company events Company pension Free parking On-site parking How to Apply If you're looking to advance your career and have the skills and experience to succeed in this Property Maintenance Manager role, please send your CV to (url removed) In your application, highlight specific examples of maintenance operations you've managed, teams you've led, and any experience with social housing or temporary accommodation properties. Please include your notice period and salary expectations.
Feb 04, 2026
Full time
Property Maintenance Manager - North London Location: North London Contract Type: Permanent Office Based Role Salary: £45,000 - £50,000 Company Overview Our client is a well-established property management agency based in North London, operating for over two decades. They're seeking an experienced Property Maintenance Manager to oversee all maintenance operations, manage teams and subcontractors, and drive operational excellence across their growing portfolio. If you have 5+ years' maintenance management experience and thrive in a hands-on leadership role, this is an excellent opportunity to advance your career. Position Overview This is a senior, hands-on role where you'll take full responsibility for the maintenance function. You'll manage in-house operatives, external subcontractors, and a team of 2-3 Maintenance Controllers. Your focus will be ensuring properties are maintained to high standards, managing void turnarounds efficiently, and maintaining control of budgets and timescales. You'll work across social housing, temporary accommodation and guaranteed rent schemes, bringing specialist knowledge to deliver quality outcomes for landlords and tenants. Responsibilities Provide accurate estimates and detailed costings for all maintenance works Assess jobs prior to attendance, setting clear timescales and oversight Train maintenance staff to social housing and temporary accommodation standards Supervise and manage void property turnarounds from start to completion Carry out property inspections and spot checks to maintain standards Manage and support insurance claims processes Provide technical maintenance support and guidance to staff Allocate work orders daily and manage workloads effectively Maintain the maintenance diary with daily accuracy and updates Manage and update Reapit Organiser or similar industry software systems Control project budgets, sign off invoices, timesheets and overtime Monitor vehicle tracking, expenses and petty cash Oversee the emergency maintenance line and respond to urgent issues Recruit Maintenance Operatives and source reliable subcontractors Ensure operatives are uniformed and vans are clean, stocked and audited Line manage Maintenance Operatives and Maintenance Coordinators Conduct daily, weekly and monthly operational meetings Sign off timesheets, overtime and invoices weekly Attend weekly management meetings with Directors Participate in monthly Profit and Loss meetings with Directors Requirements 5+ years' experience in property maintenance or maintenance management Strong understanding of maintenance operations and basic building/construction principles Proven experience managing maintenance teams and external subcontractors Experience working within social housing, temporary accommodation or similar environments Excellent organisational and leadership skills Confident, assertive and solution-focused management approach Strong technical maintenance knowledge across multiple trades Proficiency with maintenance management systems and software Ability to manage budgets, timesheets and financial oversight Benefits: Senior role with autonomy and responsibility Long-term career progression Opportunity to play a key role in an established and growing business A company canteen Company events Company pension Free parking On-site parking How to Apply If you're looking to advance your career and have the skills and experience to succeed in this Property Maintenance Manager role, please send your CV to (url removed) In your application, highlight specific examples of maintenance operations you've managed, teams you've led, and any experience with social housing or temporary accommodation properties. Please include your notice period and salary expectations.
A high-growth technology services and software business is seeking a skilled leader to define and execute service strategy, operational delivery, and improvements across its offerings. The role demands strong experience in service operations and stakeholder management, with oversight of a team responsible for project delivery and customer satisfaction in the UK. Ideal candidates will have a proven record of leading transformations, managing supplier relationships, and ensuring compliance with industry standards. Join a fast-paced environment focused on innovation and excellence.
Feb 04, 2026
Full time
A high-growth technology services and software business is seeking a skilled leader to define and execute service strategy, operational delivery, and improvements across its offerings. The role demands strong experience in service operations and stakeholder management, with oversight of a team responsible for project delivery and customer satisfaction in the UK. Ideal candidates will have a proven record of leading transformations, managing supplier relationships, and ensuring compliance with industry standards. Join a fast-paced environment focused on innovation and excellence.
Colliers International Deutschland Holding GmbH
Bristol, Gloucestershire
Company Description Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company. Operating through three industry-leading platforms - Real Estate Services, Engineering and Investment Management - we have a proven business model, an enterprising culture, and a unique partnership philosophy that drives growth and value creation. Fueled by visionary leadership, Colliers has consistently delivered approximately 20% compound annual investment returns for shareholders for 30 years. Due to recent growth in our business needs, we are looking for a commercial real estate project management professional for the Hong Kong team. Job Description Key Responsibilities Lead the full lifecycle of multiple real estate projects, develop and manage detailed project schedules, budgets, and risk mitigation plans. Act as the senior point of contact for clients, providing strategic guidance and maintaining strong, long-term relationships. Oversee and coordinate with stakeholders, including but not limited to landlords, developers, contractors, vendors, and internal teams. Manage the design process from concept through to construction documentation and execution. Lead the tendering process, evaluate bids, and support contract negotiations and administration. Advise on procurement strategies and manage service contracts on behalf of clients. Supervise on-site construction activities, ensuring compliance with design, safety, and quality standards. Ensure timely project close-out, including documentation, handover, and post-completion reviews. Support the Project Director in mentoring junior team members and contributing to business development initiatives. Qualifications Bachelor's degree in Real Estate, Project Management, Architecture, Engineering, or a related field. 8+ years of experience in project management within the real estate or construction industry. Candidates with more experience will be considered for Associate Director. Proven track record in managing complex, high-value projects and leading cross-functional teams. Strong problem-solving, analytical, and decision-making skills. Excellent communication, negotiation, and stakeholder engagement abilities. Proficiency in project management tools; familiarity with design software (e.g., AutoCAD, Adobe InDesign, SketchUp) is a plus. Experience working with international clients and delivering projects to global standards is highly desirable. Additional Information What's on offer: A competitive base salary and benefits structure. Opportunity to work in an enterprising environment where you can accelerate your career growth. Future opportunities for both domestic and international opportunities. A global culture, with a strong focus on learning and development. Make your next move an expert one and join us as we lead the industry into the future. Diversity, equity and inclusion are fundamental to our enterprising culture. As a Colliers professional, you'll work with collaborative teams comprised of people with different abilities, skills, and backgrounds where everyone is encouraged to bring their ideas, talents, capabilities, and experiences to the table. Colliers provides equal opportunity in all employment practices.
Feb 04, 2026
Full time
Company Description Colliers (NASDAQ, TSX: CIGI) is a global diversified professional services and investment management company. Operating through three industry-leading platforms - Real Estate Services, Engineering and Investment Management - we have a proven business model, an enterprising culture, and a unique partnership philosophy that drives growth and value creation. Fueled by visionary leadership, Colliers has consistently delivered approximately 20% compound annual investment returns for shareholders for 30 years. Due to recent growth in our business needs, we are looking for a commercial real estate project management professional for the Hong Kong team. Job Description Key Responsibilities Lead the full lifecycle of multiple real estate projects, develop and manage detailed project schedules, budgets, and risk mitigation plans. Act as the senior point of contact for clients, providing strategic guidance and maintaining strong, long-term relationships. Oversee and coordinate with stakeholders, including but not limited to landlords, developers, contractors, vendors, and internal teams. Manage the design process from concept through to construction documentation and execution. Lead the tendering process, evaluate bids, and support contract negotiations and administration. Advise on procurement strategies and manage service contracts on behalf of clients. Supervise on-site construction activities, ensuring compliance with design, safety, and quality standards. Ensure timely project close-out, including documentation, handover, and post-completion reviews. Support the Project Director in mentoring junior team members and contributing to business development initiatives. Qualifications Bachelor's degree in Real Estate, Project Management, Architecture, Engineering, or a related field. 8+ years of experience in project management within the real estate or construction industry. Candidates with more experience will be considered for Associate Director. Proven track record in managing complex, high-value projects and leading cross-functional teams. Strong problem-solving, analytical, and decision-making skills. Excellent communication, negotiation, and stakeholder engagement abilities. Proficiency in project management tools; familiarity with design software (e.g., AutoCAD, Adobe InDesign, SketchUp) is a plus. Experience working with international clients and delivering projects to global standards is highly desirable. Additional Information What's on offer: A competitive base salary and benefits structure. Opportunity to work in an enterprising environment where you can accelerate your career growth. Future opportunities for both domestic and international opportunities. A global culture, with a strong focus on learning and development. Make your next move an expert one and join us as we lead the industry into the future. Diversity, equity and inclusion are fundamental to our enterprising culture. As a Colliers professional, you'll work with collaborative teams comprised of people with different abilities, skills, and backgrounds where everyone is encouraged to bring their ideas, talents, capabilities, and experiences to the table. Colliers provides equal opportunity in all employment practices.
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Feb 04, 2026
Full time
As Resource Data Management (RDM) evolves to deliver deeper, more strategic value to our customers, we are transforming our traditional Account Management function into Customer Success Management. This shift reflects our belief that long-term partnerships are built on understanding, collaboration, and measurable success. This position is based in the South of England but will include additional travel nationwide and Europe. As a Customer Success Manager (CSM), you will manage a portfolio of customers across both Retail Refrigeration and HVAC, ensuring they gain maximum value from the full RDM ecosystem, including hardware, software, and connected platforms. You'll nurture strong, long-term relationships with customers, understand their goals and business culture, and ensure RDM is positioned to help them succeed. Working closely with Sales colleagues, Marketing, Technical Support, Operations, and Engineering teams, you'll create alignment between customer needs and RDM's strategic direction. Key Responsibilities Customer Relationship & Success Act as the primary point of contact for a defined portfolio of customers across Retail Refrigeration and HVAC. Build and nurture long-term partnerships, focusing on mutual growth and sustained trust. For Tier 1 and Tier 2 customers, develop a deep understanding of their business vision, values, and strategic priorities to ensure RDM aligns with their goals. Manage interactions based on customer tier and spend: Tier 1 customers: Monthly business reviews and ongoing performance management. Tier 2 customers: Quarterly business reviews and joint growth planning. Tier 3 customers: Reviews every 6-12 months, focusing on stability, support, and opportunity identification. Conduct regular customer success reviews to assess satisfaction, highlight achievements, and identify improvement areas. Anticipate customer needs, proactively addressing issues and ensuring rapid resolution through internal collaboration. Act as the voice of the customer within RDM - ensuring insights and feedback inform continuous improvement, innovation, and product development. Growth & Retention Achieve 5%-10% annual sales growth across your customer portfolio through upselling, cross-selling, and improved adoption of RDM solutions. Use the defined RDM Sales Kit to structure opportunity profiling, account management, and relationship planning. Identify opportunities for product and platform expansion, using insight from business reviews and technical engagement. Support customers with onboarding, training, and ongoing adoption of new technologies and features. Occasionally take on new customers through direct enquiry or formal handover from the Customer Solutions Director once the account is established and ready for transition to the Customer Success function. Partner with Engineering, Technical Support, and Product Management teams to ensure customer feedback and requirements are integrated into product development. Work closely with Operations, Quality, and Compliance to ensure reliability, certification, and delivery performance. Collaborate with Marketing to share customer success stories and highlight innovative use cases. Contribute to a culture of collaboration within the Customer Success team by sharing insights, tools, and learnings to raise capability across the group. Maintain a strong and accurate sales pipeline and CRM record for all customers and opportunities. Use the RDM Sales Kit consistently to support customer engagement, ensuring alignment in messaging, documentation, and value presentation. Prepare and present compelling business proposals and presentations tailored to customer priorities. Participate in industry events, exhibitions, and networking opportunities to strengthen RDM's visibility and engagement. Reporting & Insights Forecast and report on account performance, opportunity status, and customer satisfaction levels. Conduct structured business reviews according to customer tiering and company guidelines. Monitor and share insights on market trends, competitor activities, and emerging technologies within HVAC and Retail Refrigeration sectors. Maintain complete and accurate records of all customer interactions, opportunities, and actions in CRM systems. Professional Development Continuously expand your knowledge of RDM's full product suite, connected platforms, and technical capabilities. Undertake cross-department training to strengthen technical, commercial, and product understanding. Actively engage in personal development initiatives and knowledge-sharing sessions within the Customer Success team. Skills & Experience Proven experience in Customer Success, Account Management, or Technical Sales in a B2B environment. Strong knowledge of either Retail Refrigeration or HVAC, with willingness to develop across both. Excellent relationship-building, communication, and presentation skills. Commercial acumen with a consultative, customer-first mindset. Organised, self-driven, and capable of managing multiple priorities independently. Proficiency in CRM systems and Microsoft Office applications. Experience with control systems, IoT, or energy management technologies. Familiarity with RDM's solutions, including Data Manager and ActiveFM. Experience leading business reviews, workshops, or training sessions. Success Metrics Maintain customer satisfaction and retention targets as defined by the Customer Success Lead. Conduct all required business reviews according to the Tier 1-3 cadence. Demonstrate consistent and structured use of the RDM Sales Kit for opportunity management and customer profiling. Provide accurate account forecasts and maintain complete CRM data. Deliver measurable improvements in customer engagement, loyalty, and adoption of RDM solutions. Why Join Resource Data Management? At RDM, we're driving the future of intelligent control and monitoring systems for HVAC and Retail Refrigeration. As a Customer Success Manager, you'll play a key role in ensuring our customers achieve success with our products and services, helping them become more efficient, sustainable, and connected. You'll join a forward-thinking, collaborative team where your ability to nurture relationships, understand customer values, and deliver measurable results directly impacts our shared success. Salary and Benefits Salary circa £50-60k plus 20% bonus potential (subject to experience and qualifications) Annual On-Target Commission (OTC) bonus, based on achieving minimum sales targets. This is calculated at the end of the financial year and paid in arrears on 15th February of the following year. Targets are set approximately two months prior to each year by the Group Sales and Marketing Officer and approved by the Board of Directors. Company Electric Car - In addition to environmental benefits, the vehicle qualifies for the zero CO2 emission band, resulting in significantly lower personal tax liabilities. IT equipment provided: Laptop, Mobile Phone, and VoIP Phone. Business Expenses - Company Credit card with limit as set by company. All expense claims must be submitted on a monthly basis and must be supported with VAT receipts in line with company expenses policy following strict guidelines. Holidays of 30 days including statutory holidays (pro rata) Optional private healthcare available after successful completion of probationary period. Company Pension scheme Death in Service insurance cover at 3 x salary. Resource Data Management is an equal opportunities employer. We are committed to diversity and inclusion and prohibit discrimination and harassment of any kind based on all protected characteristics as outlined by law, and in best practice. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any protected characteristics. We encourage all qualified individuals to apply.
Opportunity to progress to Technical Director Top level responsibility for engineering department. Bring your strong people management skills to deliver an exciting product roadmap. Annual bonus and additional benefits. South West based This is a senior management opportunity and a chance to swoop in and bring an engineering department up to speed. You ll have full accountability and control for engineering and a multi-disciplined team of mechanical, electronic, and software engineers. They need someone who can get their engineering department on track and delivering roadmap. You ll be joining an SME with a great brand in the market, a complete revamp of their software platform planned, and plans for growth over the coming years. They have an exciting roadmap to deliver over the next 5 years, with a particular focus on their control software, which needs some modernisation. You will have been in a role where you ve overseen NPD projects and have achieved deadlines, and you re used to timescales of less than a year. We need someone who can strategise and create the plans, not just run with an existing plan. You will be comfortable making decisions with pace, proactive, and willing to take action to reduce possible risks to projects before they happen. It's an opportunity for you to put your stamp on this business. You'll need to be firm and have the gravitas to lead and invigorate the team. We need you to drive a culture of continuous improvement and build an environment of trust with a customer-first approach. It'll be a balance of innovation and delivery: they operate in an exciting market, supplying both universities and well-known blue-chip companies globally. You ll have a small team with the budget for an additional headcount and be given the freedom to implement rapid prototyping techniques. The Candidate: Head of Engineering You will consider yourself to have strong skills in NPD delivery, and will also have: At least 5 years experience of successfully managing an engineering team, this can be in any electro-mechanical engineering sector. Expertise in planning, controlling, and delivering new products. Strong leadership experience in a multidisciplinary engineering design team. A proven track record of successfully working in a similar role. This is a superb opportunity for any Head of Engineering or Engineering Manager who is looking for somewhere to show their capabilities.
Feb 04, 2026
Full time
Opportunity to progress to Technical Director Top level responsibility for engineering department. Bring your strong people management skills to deliver an exciting product roadmap. Annual bonus and additional benefits. South West based This is a senior management opportunity and a chance to swoop in and bring an engineering department up to speed. You ll have full accountability and control for engineering and a multi-disciplined team of mechanical, electronic, and software engineers. They need someone who can get their engineering department on track and delivering roadmap. You ll be joining an SME with a great brand in the market, a complete revamp of their software platform planned, and plans for growth over the coming years. They have an exciting roadmap to deliver over the next 5 years, with a particular focus on their control software, which needs some modernisation. You will have been in a role where you ve overseen NPD projects and have achieved deadlines, and you re used to timescales of less than a year. We need someone who can strategise and create the plans, not just run with an existing plan. You will be comfortable making decisions with pace, proactive, and willing to take action to reduce possible risks to projects before they happen. It's an opportunity for you to put your stamp on this business. You'll need to be firm and have the gravitas to lead and invigorate the team. We need you to drive a culture of continuous improvement and build an environment of trust with a customer-first approach. It'll be a balance of innovation and delivery: they operate in an exciting market, supplying both universities and well-known blue-chip companies globally. You ll have a small team with the budget for an additional headcount and be given the freedom to implement rapid prototyping techniques. The Candidate: Head of Engineering You will consider yourself to have strong skills in NPD delivery, and will also have: At least 5 years experience of successfully managing an engineering team, this can be in any electro-mechanical engineering sector. Expertise in planning, controlling, and delivering new products. Strong leadership experience in a multidisciplinary engineering design team. A proven track record of successfully working in a similar role. This is a superb opportunity for any Head of Engineering or Engineering Manager who is looking for somewhere to show their capabilities.
Executive Assistant to Interim Director of Nursing, Quality and Professions & Executive Medical Director ROLE: Executive Assistant LOCATION: Sheffield Health Partnership University NHS Foundation Trust RATE OF PAY: £19.60 an hour WORK PATTERN: Monday to Friday DURATION: Fixed Term job until the end of April HG Recruitment are recruiting for temporary EXECUTIVE ASSISTANT based in SHEFFIELD. APPLY NOW or contact Hannah on (url removed) or (phone number removed). We are seeking a highly organised, proactive and professional EXECUTIVE ASSISTANT to support the Interim Director of Nursing, Quality and Professions, and the Executive Medical Director. This is an excellent opportunity to join a busy Executive Support team and play a key role in helping senior leadership deliver high quality, safe and effective care across the organisation. As a core member of the Executive Support service, you will work closely with senior colleagues, manage complex and changing priorities, and act as a trusted point of contact internally and externally. You will also provide wider support across the Executive team to ensure continuity and consistently high standards of service. Our values At Sheffield Health Partnership University NHS Foundation Trust, our staff, service users, carers and communities are at the centre of everything we do. We are proud of our values and seek people who share them: We work together We are respectful and kind We are inclusive We keep improving What you will be doing In this role, you will: Provide high level EXECUTIVE ASSISTANT and administrative support, including managing confidential and sensitive correspondence. Oversee day to day operations for allocated Executive members, including complex diary management and prioritising urgent issues. Draft and prepare reports, briefings and papers for Board, Committees and other key meetings. Support meetings by preparing agendas and producing accurate, timely minutes or action notes. Work with Corporate Assurance Officers to ensure prompt submission of reports. Support the wider Executive Assistant team, contributing to rota and cover arrangements. Maintain systems for budget monitoring, annual leave, sickness, study leave and other HR related administration. Coordinate supervision and appraisal arrangements for staff reporting to Executive members. Liaise with Corporate Governance on FOI requests, complaints and related matters. Support Executive led team and leadership meetings. Manage stationery, meeting rooms, IT equipment requests and general office supplies. Use a range of digital systems and software including Microsoft Office, ESR, finance systems and Board/committee software. About you We are looking for someone who is: Highly organised with strong attention to detail. Comfortable managing a busy, varied workload with frequent interruptions. Able to work independently while contributing effectively to a wider team. Confident communicating with colleagues at all levels. Discreet when handling sensitive and confidential information. IT confident, with advanced Microsoft Office skills and strong keyboard abilities. Flexible, adaptable and committed to delivering a first class Executive support service. This is a fixed term role until April 2026. Occasional work outside normal hours may be required to meet urgent deadlines. All staff must uphold Trust policies, including safeguarding, infection control, equality and diversity, and risk management. About HG Recruitment Decades of experience in the supply chain, HG has a strong well-established reputation. Offering great job opportunities within Education, Health and Social Care sectors. With a Nationwide footprint, our manned service is available 24/7, trusted to always match you with the right job. Click APPLY NOW & join our winning team. HG are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions. Members of disability confident, should you require specialist assistance to support you in the application process our team of supportive operatives will always be on hand to support you one to one. We have a zero-tolerance policy towards sexual harassment, as defined by the Equality Act 2010, and we take proactive steps to prevent it. HG Recruitment are proud to be champions against modern slavery and belong to Stronger Together. Visit: (url removed)
Feb 04, 2026
Seasonal
Executive Assistant to Interim Director of Nursing, Quality and Professions & Executive Medical Director ROLE: Executive Assistant LOCATION: Sheffield Health Partnership University NHS Foundation Trust RATE OF PAY: £19.60 an hour WORK PATTERN: Monday to Friday DURATION: Fixed Term job until the end of April HG Recruitment are recruiting for temporary EXECUTIVE ASSISTANT based in SHEFFIELD. APPLY NOW or contact Hannah on (url removed) or (phone number removed). We are seeking a highly organised, proactive and professional EXECUTIVE ASSISTANT to support the Interim Director of Nursing, Quality and Professions, and the Executive Medical Director. This is an excellent opportunity to join a busy Executive Support team and play a key role in helping senior leadership deliver high quality, safe and effective care across the organisation. As a core member of the Executive Support service, you will work closely with senior colleagues, manage complex and changing priorities, and act as a trusted point of contact internally and externally. You will also provide wider support across the Executive team to ensure continuity and consistently high standards of service. Our values At Sheffield Health Partnership University NHS Foundation Trust, our staff, service users, carers and communities are at the centre of everything we do. We are proud of our values and seek people who share them: We work together We are respectful and kind We are inclusive We keep improving What you will be doing In this role, you will: Provide high level EXECUTIVE ASSISTANT and administrative support, including managing confidential and sensitive correspondence. Oversee day to day operations for allocated Executive members, including complex diary management and prioritising urgent issues. Draft and prepare reports, briefings and papers for Board, Committees and other key meetings. Support meetings by preparing agendas and producing accurate, timely minutes or action notes. Work with Corporate Assurance Officers to ensure prompt submission of reports. Support the wider Executive Assistant team, contributing to rota and cover arrangements. Maintain systems for budget monitoring, annual leave, sickness, study leave and other HR related administration. Coordinate supervision and appraisal arrangements for staff reporting to Executive members. Liaise with Corporate Governance on FOI requests, complaints and related matters. Support Executive led team and leadership meetings. Manage stationery, meeting rooms, IT equipment requests and general office supplies. Use a range of digital systems and software including Microsoft Office, ESR, finance systems and Board/committee software. About you We are looking for someone who is: Highly organised with strong attention to detail. Comfortable managing a busy, varied workload with frequent interruptions. Able to work independently while contributing effectively to a wider team. Confident communicating with colleagues at all levels. Discreet when handling sensitive and confidential information. IT confident, with advanced Microsoft Office skills and strong keyboard abilities. Flexible, adaptable and committed to delivering a first class Executive support service. This is a fixed term role until April 2026. Occasional work outside normal hours may be required to meet urgent deadlines. All staff must uphold Trust policies, including safeguarding, infection control, equality and diversity, and risk management. About HG Recruitment Decades of experience in the supply chain, HG has a strong well-established reputation. Offering great job opportunities within Education, Health and Social Care sectors. With a Nationwide footprint, our manned service is available 24/7, trusted to always match you with the right job. Click APPLY NOW & join our winning team. HG are proud to be an equal opportunities employer and will never charge a fee for our work finding solutions. Members of disability confident, should you require specialist assistance to support you in the application process our team of supportive operatives will always be on hand to support you one to one. We have a zero-tolerance policy towards sexual harassment, as defined by the Equality Act 2010, and we take proactive steps to prevent it. HG Recruitment are proud to be champions against modern slavery and belong to Stronger Together. Visit: (url removed)
Post: Property Manager (RICS) Hours: Monday to Friday 9am-6pm Other hours as required from time to time. Location: Offices at Dene Street, Dorking Responsible to: Managing Director Post Objective: To manage clients' property to ensure compliance with lease obligations, RICS guidelines, and attending to duties in accordance with good property management practice, ensuring clients are satisfied and legal obligations complied with. Salary: Within range £40,000 - £50,000 plus benefits Main Duties: Responsibility for day to day management of managed property and portfolios, ensuring all tasks are completed, files are updated and ensuring clients are properly advised and actions undertaken. Answering telephone calls and dealing with clients and tenants as required. Oversee repairs, maintenance, health & safety, and statutory compliance of managed portfolio. Ensuring contractors are properly briefed and instructed as necessary. Administering contractors and utilities plus any other invoices in connection with managed portfolio. Actioning issues raised by freeholders, leaseholders or associated parties. Inspecting managed properties as required, recording findings and notifying clients of result. Responsibility for all managed property keys and ensuring properly logged and detailed. Administrating day to day matters, input and use of property management software system for client and property detail and ensuring up to date, with particular use of diary system. Notifying others in due time rent review, lease renewal and programmed maintenance requirements. Assisting as and when necessary the other Surveyors or apprentices. Carrying out such other duties as may be required from time to time by the Managing Director.
Feb 04, 2026
Full time
Post: Property Manager (RICS) Hours: Monday to Friday 9am-6pm Other hours as required from time to time. Location: Offices at Dene Street, Dorking Responsible to: Managing Director Post Objective: To manage clients' property to ensure compliance with lease obligations, RICS guidelines, and attending to duties in accordance with good property management practice, ensuring clients are satisfied and legal obligations complied with. Salary: Within range £40,000 - £50,000 plus benefits Main Duties: Responsibility for day to day management of managed property and portfolios, ensuring all tasks are completed, files are updated and ensuring clients are properly advised and actions undertaken. Answering telephone calls and dealing with clients and tenants as required. Oversee repairs, maintenance, health & safety, and statutory compliance of managed portfolio. Ensuring contractors are properly briefed and instructed as necessary. Administering contractors and utilities plus any other invoices in connection with managed portfolio. Actioning issues raised by freeholders, leaseholders or associated parties. Inspecting managed properties as required, recording findings and notifying clients of result. Responsibility for all managed property keys and ensuring properly logged and detailed. Administrating day to day matters, input and use of property management software system for client and property detail and ensuring up to date, with particular use of diary system. Notifying others in due time rent review, lease renewal and programmed maintenance requirements. Assisting as and when necessary the other Surveyors or apprentices. Carrying out such other duties as may be required from time to time by the Managing Director.
Post: Property Manager (RICS) Hours: Monday to Friday 9am-6pm Other hours as required from time to time. Location: Offices at Dene Street, Dorking Responsible to: Managing Director Post Objective: To manage clients' property to ensure compliance with lease obligations, RICS guidelines, and attending to duties in accordance with good property management practice, ensuring clients are satisfied and legal obligations complied with. Salary: Within range £40,000 - £50,000 plus benefits Main Duties: Responsibility for day to day management of managed property and portfolios, ensuring all tasks are completed, files are updated and ensuring clients are properly advised and actions undertaken. Answering telephone calls and dealing with clients and tenants as required. Oversee repairs, maintenance, health & safety, and statutory compliance of managed portfolio. Ensuring contractors are properly briefed and instructed as necessary. Administering contractors and utilities plus any other invoices in connection with managed portfolio. Actioning issues raised by freeholders, leaseholders or associated parties. Inspecting managed properties as required, recording findings and notifying clients of result. Responsibility for all managed property keys and ensuring properly logged and detailed. Administrating day to day matters, input and use of property management software system for client and property detail and ensuring up to date, with particular use of diary system. Notifying others in due time rent review, lease renewal and programmed maintenance requirements. Assisting as and when necessary the other Surveyors or apprentices. Carrying out such other duties as may be required from time to time by the Managing Director.
Feb 04, 2026
Full time
Post: Property Manager (RICS) Hours: Monday to Friday 9am-6pm Other hours as required from time to time. Location: Offices at Dene Street, Dorking Responsible to: Managing Director Post Objective: To manage clients' property to ensure compliance with lease obligations, RICS guidelines, and attending to duties in accordance with good property management practice, ensuring clients are satisfied and legal obligations complied with. Salary: Within range £40,000 - £50,000 plus benefits Main Duties: Responsibility for day to day management of managed property and portfolios, ensuring all tasks are completed, files are updated and ensuring clients are properly advised and actions undertaken. Answering telephone calls and dealing with clients and tenants as required. Oversee repairs, maintenance, health & safety, and statutory compliance of managed portfolio. Ensuring contractors are properly briefed and instructed as necessary. Administering contractors and utilities plus any other invoices in connection with managed portfolio. Actioning issues raised by freeholders, leaseholders or associated parties. Inspecting managed properties as required, recording findings and notifying clients of result. Responsibility for all managed property keys and ensuring properly logged and detailed. Administrating day to day matters, input and use of property management software system for client and property detail and ensuring up to date, with particular use of diary system. Notifying others in due time rent review, lease renewal and programmed maintenance requirements. Assisting as and when necessary the other Surveyors or apprentices. Carrying out such other duties as may be required from time to time by the Managing Director.
Who is Cprime? Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software, and custom solutions that keep us engaged with clients for true lifetime value. We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly, and so the opportunities for personal development are huge. As an Engagement Director, a summary of your role involves: Leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions that meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team. Key participant in leading and delivering time-pressure bids, including pricing and customer presentations. Having high commercial awareness and the ability to manage, report, and analyse GP, EBITDA, and project margins for your customers. Proven ability to attain and retain customers with high satisfaction levels. We want our people and our customers to be proud of the services we provide, and you have a key part to play in this. Outcomes Sought: Customer Delivery You will have full accountability for the delivery of end-to-end customer engagements, ensuring our customers are at the heart of everything we do, understanding their ways of working, and successfully delivering for them, with full accountability for enterprise and mid-market segments of high complexity. A requirement to spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups, etc.) and travel to Customer sites from time to time, and be accountable for the customer satisfaction scores and feedback. Commercial Growth You will work closely with Sales colleagues to build and support compelling proposals and customer offerings, which will enable and support our continued growth ambition for Cprime and deliver profitable outcomes. You will have your own P&L per customer and be accountable for that. You will take ownership of the monthly and quarterly forecasting of team costs and project revenues, reviewing actual performance against forecast, understanding gaps, and putting corrective measures in place, as appropriate and for achieving GP targets. Identifying new key stakeholders of interest and making an introduction to the Sales team when a need is identified. Oversee and support the Engagement Manager, ensuring the accuracy of Associates' Timesheets and approving as needed. Utilising the internal bench prior to Associates to ensure the most cost-effective approach is utilised. People Leadership You will help lead a team of diverse professionals across Functional and Technical teams located globally. You will ensure that we continue to have world-class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators, and are suitably skilled. Lead the team in identifying areas for improvement and implementing solutions to enhance productivity, quality, and team morale. Mentor and coach junior colleagues to develop their knowledge within the Delivery space. Where applicable, provide effective line management to your direct reports. Delivery Management Successfully manage Customer Satisfaction, internal Employee Engagement and account Profitability, whilst overseeing deliverables for the customer in full. Supporting Cprime with the necessary mechanisms and processes to enable new service lines to be sold. Create the deliverables as part of the Statement of Works independently for review as part of internal governance, considering risks and ensuring the contractual commitments are deliverable within the quoted price.' Ensure that all contractual deliverables are met on time. Oversee the creation and collection of the client measures to demonstrate that Cprime is delivering value. Be seen by clients as the dedicated point of contact/escalation to the client. Oversee the successful onboarding of associates to the engagement and undertake the day-to-day activities with the client and the associates. Oversee the creation of the Associate Requests and Delivery Records. Oversee the internal CRM Systems and raise associate and contract requests. What you'll bring: We'll expect you to be part of the team and deliver your service in line with our values. Human: thoughtful, intentional, ethical, ingenious. Curious: open-minded, questioning, inquisitive. Collaborative: adaptable, humble, self-aware, transparent. Performance driven: client-focused, leadership, outcomes, results. Pioneering: trailblazing, risk-taking, up for a challenge. Bold: confident, courageous, decisive, direct. The must haves: Strong stakeholder management and communication skills will be required to forge relationships with other Engagement Directors and the Sales team, as examples. With the addition of working closely with global teams across the US, India, Ukraine, and more. Ability to recruit and retain a strong team of consultants, as well as resource planning and management. Previous experience in People Leadership, which will include, amongst other things, supporting employees' personal growth through day-to-day role and opportunities for stretch. Demonstrable experience of customer accountability and successful deliveries Provide thought leadership through the development of case studies, blogs, and webinars. Able to demonstrate a learning speed to allow you to onboard quickly into a client account and demonstrate understanding of key products (I.e. our Learning, Agility, and Tooling offerings). Lived experience of demonstrating and articulating account status. Stakeholder Management experience at the Exec and senior level. Capacity to identify, manage, and mitigate account risks where necessary. Ability to co-facilitate workshops, reviews, and other collaboration events. Represent and enhance the Cprime brand on engagements with our clients. Credible commercial acumen to identify and explore potential follow-on work. Build and develop the creation of a portfolio strategy - with a holistic approach, have a voice about sales targets, new client targets, areas of differentiation, etc. Support pre-sales activities across current and new logos. We all have our part to play: We're committed to our vision and demonstrate behaviours which are in line with our core values. We ensure that all aspects of our work are delivered with a customer focus to all internal and external users in line with our internal/external service offer. We uphold our commitment to inclusion, equality and diversity. We're aware of our personal responsibilities regarding health and safety, and ensure that our Health & Safety policies are adhered to in all aspects of our work. We treat all data with respect, ensuring we only use it for the correct purpose and that it is handled safely and securely. We promote and achieve Value for Money (VfM) within our areas and across the organisation. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager, in order to meet the operational needs of the business.
Feb 04, 2026
Full time
Who is Cprime? Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software, and custom solutions that keep us engaged with clients for true lifetime value. We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly, and so the opportunities for personal development are huge. As an Engagement Director, a summary of your role involves: Leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions that meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team. Key participant in leading and delivering time-pressure bids, including pricing and customer presentations. Having high commercial awareness and the ability to manage, report, and analyse GP, EBITDA, and project margins for your customers. Proven ability to attain and retain customers with high satisfaction levels. We want our people and our customers to be proud of the services we provide, and you have a key part to play in this. Outcomes Sought: Customer Delivery You will have full accountability for the delivery of end-to-end customer engagements, ensuring our customers are at the heart of everything we do, understanding their ways of working, and successfully delivering for them, with full accountability for enterprise and mid-market segments of high complexity. A requirement to spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups, etc.) and travel to Customer sites from time to time, and be accountable for the customer satisfaction scores and feedback. Commercial Growth You will work closely with Sales colleagues to build and support compelling proposals and customer offerings, which will enable and support our continued growth ambition for Cprime and deliver profitable outcomes. You will have your own P&L per customer and be accountable for that. You will take ownership of the monthly and quarterly forecasting of team costs and project revenues, reviewing actual performance against forecast, understanding gaps, and putting corrective measures in place, as appropriate and for achieving GP targets. Identifying new key stakeholders of interest and making an introduction to the Sales team when a need is identified. Oversee and support the Engagement Manager, ensuring the accuracy of Associates' Timesheets and approving as needed. Utilising the internal bench prior to Associates to ensure the most cost-effective approach is utilised. People Leadership You will help lead a team of diverse professionals across Functional and Technical teams located globally. You will ensure that we continue to have world-class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators, and are suitably skilled. Lead the team in identifying areas for improvement and implementing solutions to enhance productivity, quality, and team morale. Mentor and coach junior colleagues to develop their knowledge within the Delivery space. Where applicable, provide effective line management to your direct reports. Delivery Management Successfully manage Customer Satisfaction, internal Employee Engagement and account Profitability, whilst overseeing deliverables for the customer in full. Supporting Cprime with the necessary mechanisms and processes to enable new service lines to be sold. Create the deliverables as part of the Statement of Works independently for review as part of internal governance, considering risks and ensuring the contractual commitments are deliverable within the quoted price.' Ensure that all contractual deliverables are met on time. Oversee the creation and collection of the client measures to demonstrate that Cprime is delivering value. Be seen by clients as the dedicated point of contact/escalation to the client. Oversee the successful onboarding of associates to the engagement and undertake the day-to-day activities with the client and the associates. Oversee the creation of the Associate Requests and Delivery Records. Oversee the internal CRM Systems and raise associate and contract requests. What you'll bring: We'll expect you to be part of the team and deliver your service in line with our values. Human: thoughtful, intentional, ethical, ingenious. Curious: open-minded, questioning, inquisitive. Collaborative: adaptable, humble, self-aware, transparent. Performance driven: client-focused, leadership, outcomes, results. Pioneering: trailblazing, risk-taking, up for a challenge. Bold: confident, courageous, decisive, direct. The must haves: Strong stakeholder management and communication skills will be required to forge relationships with other Engagement Directors and the Sales team, as examples. With the addition of working closely with global teams across the US, India, Ukraine, and more. Ability to recruit and retain a strong team of consultants, as well as resource planning and management. Previous experience in People Leadership, which will include, amongst other things, supporting employees' personal growth through day-to-day role and opportunities for stretch. Demonstrable experience of customer accountability and successful deliveries Provide thought leadership through the development of case studies, blogs, and webinars. Able to demonstrate a learning speed to allow you to onboard quickly into a client account and demonstrate understanding of key products (I.e. our Learning, Agility, and Tooling offerings). Lived experience of demonstrating and articulating account status. Stakeholder Management experience at the Exec and senior level. Capacity to identify, manage, and mitigate account risks where necessary. Ability to co-facilitate workshops, reviews, and other collaboration events. Represent and enhance the Cprime brand on engagements with our clients. Credible commercial acumen to identify and explore potential follow-on work. Build and develop the creation of a portfolio strategy - with a holistic approach, have a voice about sales targets, new client targets, areas of differentiation, etc. Support pre-sales activities across current and new logos. We all have our part to play: We're committed to our vision and demonstrate behaviours which are in line with our core values. We ensure that all aspects of our work are delivered with a customer focus to all internal and external users in line with our internal/external service offer. We uphold our commitment to inclusion, equality and diversity. We're aware of our personal responsibilities regarding health and safety, and ensure that our Health & Safety policies are adhered to in all aspects of our work. We treat all data with respect, ensuring we only use it for the correct purpose and that it is handled safely and securely. We promote and achieve Value for Money (VfM) within our areas and across the organisation. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager, in order to meet the operational needs of the business.
Summary Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Our platform empowers businesses, accountants, and bookkeepers to simplify accounting processes and make smarter, more timely financial decisions. In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We've achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across all major accounting software and over 11,500 financial sources, we're proud to be at the forefront of innovation in the accounting space. Dext is looking for a Director of Financial Control who will lead our global accounting function, ensuring high-quality financial reporting, strong controls, and scalable processes to support continued growth. This role reports directly to Dext's VP of Finance and manages a team of 12 (with 9 direct reports) covering financial accounting, AP, AR, banking, financial systems and payroll over a number of geographies. Job Duties & Responsibilities Responsible for accounting and compliance across the UK, France, Australia and North America. Ensuring clean and efficient audits and all statutory reporting. Work with outsourced accountants to meet deadlines and deal with queries Lead the modernisation of Dext's financial engine, architecting and deploying automation and AI solutions to transform the month-end close and deliver a fast, insights-led reporting process. Work closely with the FP&A team to achieve a seamless, efficient and insightful month-end process including ownership of the management accounts and high level analysis. Create and implement new controls, continuously improving existing ones and achieve compliance with relevant control frameworks. Treasury management and managing the banking relationships across the group. Lead, develop and coach a team of 12, setting clear objectives and fostering a high-performing, collaborative culture. Work closely with the IRIS finance team to fulfill group audit and reporting requirements as well as exchanging best practice and aligning common processes where practical. Lead significant finance transformation initiatives, such as the conversion to IFRS reporting. Knowledge, Skills and Abilities Solid understanding of accounting and finance principles Strong business partnering and interpersonal skills Organised, flexible and easily adaptable to changing conditions Ability to work well in high pressure situations to meet deadlines Strong project management skills Ability to multi-task and manage numerous simultaneous priorities High energy, high ownership of work product and dedication and commitment to driving results Requirements 10+ years progressive accounting experience, including several years in a senior management role Experience managing and developing sizeable accounting teams Experience in a SaaS environment or accounting firm Accounting degree and/or chartered accountant qualification NetSuite experience desirable Willing to work flexible hours as required for month-end close and financial reporting process Proven experience leading audits and statutory reporting across multiple jurisdictions
Feb 04, 2026
Full time
Summary Dext is a fast-growing fintech transforming bookkeeping through AI and machine learning. Our platform empowers businesses, accountants, and bookkeepers to simplify accounting processes and make smarter, more timely financial decisions. In 2024, Dext joined the IRIS Software Group, further strengthening our ability to deliver end-to-end accountancy solutions. We've achieved 99.5% data accuracy, saved over 35 million hours of manual data entry, and are trusted by 12,000 firms and 700,000 businesses globally. With integrations across all major accounting software and over 11,500 financial sources, we're proud to be at the forefront of innovation in the accounting space. Dext is looking for a Director of Financial Control who will lead our global accounting function, ensuring high-quality financial reporting, strong controls, and scalable processes to support continued growth. This role reports directly to Dext's VP of Finance and manages a team of 12 (with 9 direct reports) covering financial accounting, AP, AR, banking, financial systems and payroll over a number of geographies. Job Duties & Responsibilities Responsible for accounting and compliance across the UK, France, Australia and North America. Ensuring clean and efficient audits and all statutory reporting. Work with outsourced accountants to meet deadlines and deal with queries Lead the modernisation of Dext's financial engine, architecting and deploying automation and AI solutions to transform the month-end close and deliver a fast, insights-led reporting process. Work closely with the FP&A team to achieve a seamless, efficient and insightful month-end process including ownership of the management accounts and high level analysis. Create and implement new controls, continuously improving existing ones and achieve compliance with relevant control frameworks. Treasury management and managing the banking relationships across the group. Lead, develop and coach a team of 12, setting clear objectives and fostering a high-performing, collaborative culture. Work closely with the IRIS finance team to fulfill group audit and reporting requirements as well as exchanging best practice and aligning common processes where practical. Lead significant finance transformation initiatives, such as the conversion to IFRS reporting. Knowledge, Skills and Abilities Solid understanding of accounting and finance principles Strong business partnering and interpersonal skills Organised, flexible and easily adaptable to changing conditions Ability to work well in high pressure situations to meet deadlines Strong project management skills Ability to multi-task and manage numerous simultaneous priorities High energy, high ownership of work product and dedication and commitment to driving results Requirements 10+ years progressive accounting experience, including several years in a senior management role Experience managing and developing sizeable accounting teams Experience in a SaaS environment or accounting firm Accounting degree and/or chartered accountant qualification NetSuite experience desirable Willing to work flexible hours as required for month-end close and financial reporting process Proven experience leading audits and statutory reporting across multiple jurisdictions
Title: Operations and Administration Manager Location: Birmingham, United Kingdom Type: Full-time Benefits: Company car, holiday pay, company pension Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of leading and building high-performing teams? If so, Diaspora Insurance seeks someone qualified to join our dynamic team as an Operations and Administration Manager! Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks. About The Role The Operations & Admin Manager (OAM) reports to the Channels Director. This role is critical in ensuring that all processes are efficient, compliant, and aligned with the company's strategic goals. The Insurance Operations Manager will be responsible for managing teams, streamlining workflows, and ensuring customer satisfaction while adhering to industry regulations. They will oversee the daily operations of Diaspora Insurance, enforce company policies, ensure smooth functioning of administrative processes and efficient delivery of services to clients and all stakeholders. They are jointly responsible for managing budgets, implementing policies and procedures, and supervising staff. This role involves coordinating stakeholders, service providers, department heads and managers, conducting audits, and providing administrative support to company directors. Key Responsibilities of an Insurance Operations and Administration Manager Overseeing daily operations: This includes ensuring all departments are running smoothly and efficiently. Client acquisition, that is, from pre-sale engagements, onboarding processes and systems to post-sale customer service, including claims management. Asset management, including all fixed assets and movable ones like cars (register, service tracking, insurance, car trackers, etc.), laptops, mobile phones, tablets, cameras, and merchandise, where stock control and tracking are critical. Diaspora Insurance House building management - contractors and service providers management, building systems (fire, security, insurance, etc.) management, supplies management, expenditure control Diaspora Insurance House building usage - optimal office space allocation, including office events approval, coordination and management Liaise and co-ordinate with line managers or heads of departments to review duties and understand business units' functions, align business processes, and enhance operational efficiency. Managing budgets and expenditures: Reviewing and monitoring financial performance, preparing operational plans, and ensuring adherence to budgetary allocations. Creating systems to discourage unplanned expenditure and accountability for money spent. Creating expenditure approval structure and levels. Implementing policies and procedures: Developing and/or enforcing all approved company policies and procedures to ensure consistency and compliance. Assessing and recommending areas that need improvement and policing. Supervising staff: Participate in hiring, training, and managing staff to ensure they are performing their duties effectively and adhering to company policies. Supporting human resources management and optimal deployment. Overseeing HR systems, including staff rota and attendance in liaison with line managers. Providing administrative support: Assisting with administrative tasks, such as coordinating with partners and stakeholders, performing file audits, and offering administrative support to company directors. Managing client relationships: Acting as a liaison between clients, service providers, stakeholders, and internal teams to ensure smooth operations and address client concerns. Ensuring compliance: Monitoring compliance with relevant regulations and policies in liaison with Compliance Department and making sure we have a system to log and track all key tasks in the Compliance Department. Client communication: Communicating with clients, brokers, and other stakeholders to address inquiries, resolve issues, and ensure client satisfaction. Ensuring we have a system to log and track all tasks within the system and HR infrastructure, as well as actual customer support in the Customer Care Department. Finance & Accounts Department: Making sure we have a system to log and track all tasks on the system and hr. infrastructure, and actual day-to-day work and submissions in the Finance & Accounts Dept. Liaising with the Finance Manager to make sure systems are in place to monitor and produce all relevant reports. Specific tasks within the insurance industry Claims management: Overseeing the claims process, including verifying coverage, processing claims, and ensuring compliance with policies and regulations. Policy management: Managing policy documents, tracking policy alterations, and preparing application and administrative records. Underwriting operations: Processing underwriting data, ensuring accuracy and timeliness, and adhering to industry practices and regulations. Renewal processes: Coordinating the end-to-end insurance process, including the issuance of insurance documents and ensuring timely renewals of policies Qualifications and Skills Education: A bachelor's degree in business administration, insurance, or a related field is typically required. An MBA is an added advantage. Experience: Minimum of 5 years relevant experience in insurance operations, administration, or claims management is essential. Skills: Strong organisational, communication, and problem-solving skills are crucial. Knowledge: Knowledge of insurance products, policies, and regulation is required. Leadership: Proven leadership and team management skills. Other: Experience with relevant software and systems is a plus. Diaspora Insurance is a trading name of Destiny Finance Ltd, a company registered in England and Wales (Company Registration No. ). Authorised and regulated by the Financial Conduct Authority, FCA Registration 795897. This page includes some financial promotions. Some content is for informational purposes only and should not be considered financial advice.
Feb 03, 2026
Full time
Title: Operations and Administration Manager Location: Birmingham, United Kingdom Type: Full-time Benefits: Company car, holiday pay, company pension Do you thrive in a fast-paced environment and are passionate about exceeding expectations? Are you a proven leader with a record of leading and building high-performing teams? If so, Diaspora Insurance seeks someone qualified to join our dynamic team as an Operations and Administration Manager! Destiny Finance Ltd t/a Diaspora Insurance is a consultancy firm based in Birmingham, United Kingdom, that specialises in the designing, marketing and distribution of insurance products & risk management solutions targeted at foreign nationals living and working in developed markets like the UK, EU, North America, Canada, Australia & New Zealand. You will be joining a dynamic and ambitious firm focused on making a huge impact on expatriate communities in terms of managing their insurable risks. About The Role The Operations & Admin Manager (OAM) reports to the Channels Director. This role is critical in ensuring that all processes are efficient, compliant, and aligned with the company's strategic goals. The Insurance Operations Manager will be responsible for managing teams, streamlining workflows, and ensuring customer satisfaction while adhering to industry regulations. They will oversee the daily operations of Diaspora Insurance, enforce company policies, ensure smooth functioning of administrative processes and efficient delivery of services to clients and all stakeholders. They are jointly responsible for managing budgets, implementing policies and procedures, and supervising staff. This role involves coordinating stakeholders, service providers, department heads and managers, conducting audits, and providing administrative support to company directors. Key Responsibilities of an Insurance Operations and Administration Manager Overseeing daily operations: This includes ensuring all departments are running smoothly and efficiently. Client acquisition, that is, from pre-sale engagements, onboarding processes and systems to post-sale customer service, including claims management. Asset management, including all fixed assets and movable ones like cars (register, service tracking, insurance, car trackers, etc.), laptops, mobile phones, tablets, cameras, and merchandise, where stock control and tracking are critical. Diaspora Insurance House building management - contractors and service providers management, building systems (fire, security, insurance, etc.) management, supplies management, expenditure control Diaspora Insurance House building usage - optimal office space allocation, including office events approval, coordination and management Liaise and co-ordinate with line managers or heads of departments to review duties and understand business units' functions, align business processes, and enhance operational efficiency. Managing budgets and expenditures: Reviewing and monitoring financial performance, preparing operational plans, and ensuring adherence to budgetary allocations. Creating systems to discourage unplanned expenditure and accountability for money spent. Creating expenditure approval structure and levels. Implementing policies and procedures: Developing and/or enforcing all approved company policies and procedures to ensure consistency and compliance. Assessing and recommending areas that need improvement and policing. Supervising staff: Participate in hiring, training, and managing staff to ensure they are performing their duties effectively and adhering to company policies. Supporting human resources management and optimal deployment. Overseeing HR systems, including staff rota and attendance in liaison with line managers. Providing administrative support: Assisting with administrative tasks, such as coordinating with partners and stakeholders, performing file audits, and offering administrative support to company directors. Managing client relationships: Acting as a liaison between clients, service providers, stakeholders, and internal teams to ensure smooth operations and address client concerns. Ensuring compliance: Monitoring compliance with relevant regulations and policies in liaison with Compliance Department and making sure we have a system to log and track all key tasks in the Compliance Department. Client communication: Communicating with clients, brokers, and other stakeholders to address inquiries, resolve issues, and ensure client satisfaction. Ensuring we have a system to log and track all tasks within the system and HR infrastructure, as well as actual customer support in the Customer Care Department. Finance & Accounts Department: Making sure we have a system to log and track all tasks on the system and hr. infrastructure, and actual day-to-day work and submissions in the Finance & Accounts Dept. Liaising with the Finance Manager to make sure systems are in place to monitor and produce all relevant reports. Specific tasks within the insurance industry Claims management: Overseeing the claims process, including verifying coverage, processing claims, and ensuring compliance with policies and regulations. Policy management: Managing policy documents, tracking policy alterations, and preparing application and administrative records. Underwriting operations: Processing underwriting data, ensuring accuracy and timeliness, and adhering to industry practices and regulations. Renewal processes: Coordinating the end-to-end insurance process, including the issuance of insurance documents and ensuring timely renewals of policies Qualifications and Skills Education: A bachelor's degree in business administration, insurance, or a related field is typically required. An MBA is an added advantage. Experience: Minimum of 5 years relevant experience in insurance operations, administration, or claims management is essential. Skills: Strong organisational, communication, and problem-solving skills are crucial. Knowledge: Knowledge of insurance products, policies, and regulation is required. Leadership: Proven leadership and team management skills. Other: Experience with relevant software and systems is a plus. Diaspora Insurance is a trading name of Destiny Finance Ltd, a company registered in England and Wales (Company Registration No. ). Authorised and regulated by the Financial Conduct Authority, FCA Registration 795897. This page includes some financial promotions. Some content is for informational purposes only and should not be considered financial advice.
The Trust offers hybrid working, with staff splitting their time between offices, reserves, visitor centres and some remote work, depending on their role. Are you an experienced operational leader with a passion for high quality delivery, environmental impact and business growth? Our client is seeking a dynamic Chief Programme Officer (CPO) to drive excellence, innovation and sustainable growth across wider group operations. About them: As a mission aligned consultancy, our client delivers high quality environmental and nature based services that support strategic conservation goals. Our client is the county s leading conservation charity with more than 31,000 members and over 1000 registered volunteers. They manage and protect over 9000 acres of land across more than 90 different sites and nature reserves, alongside 2 visitor centres. But they can t save nature alone. So, they work closely with local communities, businesses, organisations and individuals to protect and restore wildlife and wild spaces and create a wilder Kent for the benefit of people and the planet. This role requires strategic agility, impartiality and a commitment to delivering exceptional outcomes for two values aligned organisations. What you'll be doing: Strategic & operational leadership Lead the delivery of their Business Plan, working closely with the Managing Director. Drive new business and market development, identifying emerging opportunities in consultancy and nature markets. Optimise project management systems (including SCORO) to lift efficiency, productivity and financial insight. Oversee contract delivery to ensure projects are completed on time, within scope and to the highest quality. Monitor and report on organisational performance indicators, business plan progress and risk management. Lead integration of digital systems (SCORO, COREO, CRM, mapping, Natural Capital platforms). Align resources, processes and capacity to ensure successful delivery of contracted work. Build and maintain strong strategic client relationships. Line manage and develop your team, embedding a high performance culture and clear KPIs Cross organisational impact Work with the Chief Operating Officer to ensure financial quality, strategic alignment and delivery assurance for income generating activity. Support or lead on group wide projects (ensuring no conflict of interest with their delivery). Help deliver income targets, including Nature Based Solutions. Audit and review systems and processes across the Group to improve efficiency, integration and return on investment. Support group wide resource planning and operational effectiveness. Foster positive working relationships and champion their culture and values. What they need you to bring: Senior experience in software optimisation, project delivery or operations ideally in environmental consultancy or a related field. Proven commercial acumen and experience developing new business opportunities. Strong analytical skills with the ability to interpret, analyse and present data clearly. Expertise in project management methodologies, resource planning and operational reporting. Ability to manage complex programmes in fast paced environments. Commitment to sustainability, ecological principles and the Trust s mission. Experience leading high performing teams and building collaborative, positive cultures. Confidence engaging with a wide range of internal and external stakeholders. What they will offer in return: They offer exceptional enhanced benefits. Recognising the wellbeing pressures related to the climate and nature crises they face as a society, they provide flexible work options, wellbeing initiatives, and professional development opportunities. Whatever stage of your career you re at, their comprehensive benefits package can be a key factor in your choice to join them. Next steps: I f you're ready to join their team and help them create a Wilder Kent, simply click "Apply now" to apply via their website. Here you can find out more about the role and complete the online application form. Be sure to include your personal statement in the space provided and upload your CV, and take a moment to review the guidance notes for helpful tips. They reserve the right to close this vacancy early if they receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. They are unable to recruit anyone who does not have a legal right to work in the UK. Unfortunately, they cannot provide visa sponsorship. Our client believes that everyone has a responsibility to safeguard children, young people, and adults at risk; they are committed to ensuring their safety and wellbeing is at the heart of their engagement with people. They will ensure that all their recruitment and selection practices reflect this commitment. The successful candidate will be subject to references, Disclosure and Barring Service checks along with other relevant employment checks as appropriate to the role. To them, this means inspiring, empowering and engaging people from all backgrounds, cultures, identities and abilities, to change the natural world for the better. It also means cultivating inclusive workspaces that are free from discrimination, where differences are celebrated, everyone can be themselves and flourish, just like nature! REF-
Feb 03, 2026
Full time
The Trust offers hybrid working, with staff splitting their time between offices, reserves, visitor centres and some remote work, depending on their role. Are you an experienced operational leader with a passion for high quality delivery, environmental impact and business growth? Our client is seeking a dynamic Chief Programme Officer (CPO) to drive excellence, innovation and sustainable growth across wider group operations. About them: As a mission aligned consultancy, our client delivers high quality environmental and nature based services that support strategic conservation goals. Our client is the county s leading conservation charity with more than 31,000 members and over 1000 registered volunteers. They manage and protect over 9000 acres of land across more than 90 different sites and nature reserves, alongside 2 visitor centres. But they can t save nature alone. So, they work closely with local communities, businesses, organisations and individuals to protect and restore wildlife and wild spaces and create a wilder Kent for the benefit of people and the planet. This role requires strategic agility, impartiality and a commitment to delivering exceptional outcomes for two values aligned organisations. What you'll be doing: Strategic & operational leadership Lead the delivery of their Business Plan, working closely with the Managing Director. Drive new business and market development, identifying emerging opportunities in consultancy and nature markets. Optimise project management systems (including SCORO) to lift efficiency, productivity and financial insight. Oversee contract delivery to ensure projects are completed on time, within scope and to the highest quality. Monitor and report on organisational performance indicators, business plan progress and risk management. Lead integration of digital systems (SCORO, COREO, CRM, mapping, Natural Capital platforms). Align resources, processes and capacity to ensure successful delivery of contracted work. Build and maintain strong strategic client relationships. Line manage and develop your team, embedding a high performance culture and clear KPIs Cross organisational impact Work with the Chief Operating Officer to ensure financial quality, strategic alignment and delivery assurance for income generating activity. Support or lead on group wide projects (ensuring no conflict of interest with their delivery). Help deliver income targets, including Nature Based Solutions. Audit and review systems and processes across the Group to improve efficiency, integration and return on investment. Support group wide resource planning and operational effectiveness. Foster positive working relationships and champion their culture and values. What they need you to bring: Senior experience in software optimisation, project delivery or operations ideally in environmental consultancy or a related field. Proven commercial acumen and experience developing new business opportunities. Strong analytical skills with the ability to interpret, analyse and present data clearly. Expertise in project management methodologies, resource planning and operational reporting. Ability to manage complex programmes in fast paced environments. Commitment to sustainability, ecological principles and the Trust s mission. Experience leading high performing teams and building collaborative, positive cultures. Confidence engaging with a wide range of internal and external stakeholders. What they will offer in return: They offer exceptional enhanced benefits. Recognising the wellbeing pressures related to the climate and nature crises they face as a society, they provide flexible work options, wellbeing initiatives, and professional development opportunities. Whatever stage of your career you re at, their comprehensive benefits package can be a key factor in your choice to join them. Next steps: I f you're ready to join their team and help them create a Wilder Kent, simply click "Apply now" to apply via their website. Here you can find out more about the role and complete the online application form. Be sure to include your personal statement in the space provided and upload your CV, and take a moment to review the guidance notes for helpful tips. They reserve the right to close this vacancy early if they receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. They are unable to recruit anyone who does not have a legal right to work in the UK. Unfortunately, they cannot provide visa sponsorship. Our client believes that everyone has a responsibility to safeguard children, young people, and adults at risk; they are committed to ensuring their safety and wellbeing is at the heart of their engagement with people. They will ensure that all their recruitment and selection practices reflect this commitment. The successful candidate will be subject to references, Disclosure and Barring Service checks along with other relevant employment checks as appropriate to the role. To them, this means inspiring, empowering and engaging people from all backgrounds, cultures, identities and abilities, to change the natural world for the better. It also means cultivating inclusive workspaces that are free from discrimination, where differences are celebrated, everyone can be themselves and flourish, just like nature! REF-
Facilities & Safety Manager The post holder will work as part of the Estate & Facilities and Safety Management team to deliver high standard, customer focused estates and facilities to the organisation. You will lead on all aspects of safety, facilities and estate management at our outdoor learning centre, Hindleap Warren. You will support with facilities (managed onsite by the Director of Finance) but will be responsible for all aspects of safety compliance at our London Office. This role will be a blend of strategic and pragmatic thinking to create a great place to work, along with the need to 'roll up sleeves' and ensure our buildings, grounds, and systems of work are safe, compliant, efficient and sustainable. A monthly visit to the London Office will be expected. What you will be doing Estate Strategy Work with the Senior Team and Heads of Centres to develop the strategic direction and objectives to ensure London Youth are following relevant legislation and best practice from all sectors. Create and deliver plans to manage London Youth's assets in a compliant, safe and best practice manner, as well as rolling out new software to manage this process. Facilities Management Lead on delivery of all Facilities Management services, including but not limited to: M&E, fabric, cleaning/housekeeping, bed linen/laundry, car parking, grounds, waste management, pest control and external contractors. Occasionally support may be needed out of normal working hours in emergency situations. Establish and maintain a comprehensive planned preventative maintenance programme ensuring the satisfactory operation of all buildings, plan, and equipment and ensuring our buildings remain compliant, safe, fit for purpose, and reflect our brand values at all times. Procure and manage services, evaluate contracts and tender processes through a blend of in-house and out-sourced delivery methods, as appropriate, and evaluate value for money. Work with the Director of Centres and Heads of Centres to set the estates, facilities, and health & safety elements of their annual budgets and advising on capital expenditure requirements across all three sites. Health & Safety Maintain a health and safety management system at both Hindleap and the London Office, ensuring all regulatory requirements are met, including overseeing risk assessments, health & safety policies and procedures and annual audits. Attend monthly meetings of the Safety and Safeguarding Team, analysing reported accidence and incident data. Provide assurance reporting to the Director of Centres and Trustees on a quarterly basis. What you bring to the role Experience of delivering safe and effective work on customer-facing premises and grounds. Experience of managing high performing teams to deliver in line with the needs of an organisation. Experience of working and leading teams across multiple sites. Relevant qualifications in facilities and estate management and health & safety, including a NEBOSH. Knowledge of the Health & Safety compliance standards applicable to our sites and how these should be achieved. ( Please note the outdoor adventurous activities are managed by the operations team - specialist knowledge of these areas is not required. ) Ability to communicate in a range of of settings with people at all levels of an organisation. Ability and experience of training others in health and safety. Experience of working as a member of a management team and bringing about changes through the action of your peers and team. Why work at Hindleap Warren Generous holiday allowance - 39 days paid annual leave per year, pro-rata for part timers Employer 4% pension contribution Additional leave granted to support voluntary activity Free Health Care Cash Plan Free access for you and your family to the Employee Assistance Programme Free access to the 'Headspace' app for you and your family Flexible working opportunities considered You'll be working with a fantastic team of passionate colleagues across London Youth You will be making a difference to the lives of young people!
Feb 03, 2026
Full time
Facilities & Safety Manager The post holder will work as part of the Estate & Facilities and Safety Management team to deliver high standard, customer focused estates and facilities to the organisation. You will lead on all aspects of safety, facilities and estate management at our outdoor learning centre, Hindleap Warren. You will support with facilities (managed onsite by the Director of Finance) but will be responsible for all aspects of safety compliance at our London Office. This role will be a blend of strategic and pragmatic thinking to create a great place to work, along with the need to 'roll up sleeves' and ensure our buildings, grounds, and systems of work are safe, compliant, efficient and sustainable. A monthly visit to the London Office will be expected. What you will be doing Estate Strategy Work with the Senior Team and Heads of Centres to develop the strategic direction and objectives to ensure London Youth are following relevant legislation and best practice from all sectors. Create and deliver plans to manage London Youth's assets in a compliant, safe and best practice manner, as well as rolling out new software to manage this process. Facilities Management Lead on delivery of all Facilities Management services, including but not limited to: M&E, fabric, cleaning/housekeeping, bed linen/laundry, car parking, grounds, waste management, pest control and external contractors. Occasionally support may be needed out of normal working hours in emergency situations. Establish and maintain a comprehensive planned preventative maintenance programme ensuring the satisfactory operation of all buildings, plan, and equipment and ensuring our buildings remain compliant, safe, fit for purpose, and reflect our brand values at all times. Procure and manage services, evaluate contracts and tender processes through a blend of in-house and out-sourced delivery methods, as appropriate, and evaluate value for money. Work with the Director of Centres and Heads of Centres to set the estates, facilities, and health & safety elements of their annual budgets and advising on capital expenditure requirements across all three sites. Health & Safety Maintain a health and safety management system at both Hindleap and the London Office, ensuring all regulatory requirements are met, including overseeing risk assessments, health & safety policies and procedures and annual audits. Attend monthly meetings of the Safety and Safeguarding Team, analysing reported accidence and incident data. Provide assurance reporting to the Director of Centres and Trustees on a quarterly basis. What you bring to the role Experience of delivering safe and effective work on customer-facing premises and grounds. Experience of managing high performing teams to deliver in line with the needs of an organisation. Experience of working and leading teams across multiple sites. Relevant qualifications in facilities and estate management and health & safety, including a NEBOSH. Knowledge of the Health & Safety compliance standards applicable to our sites and how these should be achieved. ( Please note the outdoor adventurous activities are managed by the operations team - specialist knowledge of these areas is not required. ) Ability to communicate in a range of of settings with people at all levels of an organisation. Ability and experience of training others in health and safety. Experience of working as a member of a management team and bringing about changes through the action of your peers and team. Why work at Hindleap Warren Generous holiday allowance - 39 days paid annual leave per year, pro-rata for part timers Employer 4% pension contribution Additional leave granted to support voluntary activity Free Health Care Cash Plan Free access for you and your family to the Employee Assistance Programme Free access to the 'Headspace' app for you and your family Flexible working opportunities considered You'll be working with a fantastic team of passionate colleagues across London Youth You will be making a difference to the lives of young people!
About Amiqus Amiqus is the UK s most trusted compliance and onboarding platform, enabling simple, fast and secure access to products and services online. Whether moving home, changing jobs or looking for professional help, our software makes it easy for everyone involved. We re trusted by Governments, NHS, Banks and 600+ regulated organisations across sectors in the UK to help people get to work on the things that matter, faster. Why join us now? We re one of the UK s fastest growing tech companies, ranked by Deloitte Fast50 and part of Tech Nation s Future Fifty 2024 cohort. We re scaling sustainably, backed by external investment on a 10x plan tracking from £5m ARR, with expectations to exceed £50m ARR within four years. We re purpose driven, ambitious and make an impact in the work we do which is underpinned by trust in our systems and infrastructure. As we succeed, we share in our success across all levels and roles. Our offer You ll work with outstanding people across teams of up to 8-10 in a cross functional approach. The work you ll do will be challenging but with the collaborative support of other high performing people. Competitive salary plus share options build your career and make progress as we scale 12 development days each year, designed for up-skilling and meaningful growth plus a learning budget to support relevant courses and development opportunities Quarterly in-person meetups and team events to celebrate successes, review team performance and implement change linked to our growth plans Private health cover with Vitality and a suite of insurance benefits for peace of mind 34 days of annual leave to rest and recharge 5% matched pension contribution on qualifying earnings look after your future self About the role We re looking for a technically strong Engineering Manager someone who combines leadership, systems thinking and hands-on technical experience to guide a growing team and shape how we build our product. You ll: Line-manage up to 10 engineers through monthly 1:1s, coaching and progression support, helping them grow into confident, high-performing problem solvers rather than simple executors of requirements Partner closely with product managers to understand client value, anticipating needs and shaping the technical approach before problems arise Write, review and champion clear, pragmatic technical specifications that align with product goals Guide engineering standards and architectural decisions that balance scalability with speed Collaborate with other engineering managers and technical leads to deliver cohesive, cross-functional outcomes Work across multiple teams across our Adoption Pillar (building and supporting capability that will help us attract and retain new and existing clients). Ensure engineering alignment, shared standards, and cohesive delivery across our platform / products. Contribute to technical discussions and support engineers in finding sustainable, scalable solutions We re growing quickly and work on a cross functional basis. Sometimes you ll need to challenge convention, make pragmatic trade-offs and stay comfortable when things aren t fully defined. We don t separate product and engineering we work as one team, solving problems together. This role isn t about simply running ceremonies agile facilitation rotates among engineers. Your focus is technical clarity, people growth and delivering meaningful product impact through collaboration and supporting informed engineering decisions. Your Responsibilities Own the end-to-end delivery of the engineering roadmap, ensuring work is well defined, prioritised and shipped predictably. Optimise delivery velocity and flow, improving how the team plans, scopes and executes work without sacrificing quality. Proactively identify, surface and remove blockers and risks, whether technical, organisational or product-related. Own resource and capacity planning for the team, including skills coverage, workload balance, hiring needs and succession planning. Set and maintain high engineering standards across code quality, performance, security, observability and operational resilience. Act as the technical escalation point for complex delivery challenges and architectural trade-offs. You won t be expected to regularly write code, but you will be expected to understand the architecture deeply enough to support engineers. Support incident response and production issues when required, ensuring learnings translate into concrete platform and process improvements. Develop engineers through coaching, feedback and structured growth, building a high-trust, high-accountability, cross functional and team culture. In a perfect world, we d hire someone who has: Several years experience managing software engineers and have previously worked as a hands-on developer (ideally at a senior or staff level before moving into management) You ve helped teams evolve from delivery-focused to outcome-driven, developing high-performing engineering cultures You ve worked in a start-up/scale-up or product-focused environment where delivery pace and pragmatism matter You re proactive, technically fluent and confident writing and reviewing specs, proposals and architecture decisions You think in systems, connecting engineering choices directly to product outcomes You collaborate instinctively product vs. engineering vs everyone else isn t how you operate You lead with context, empathy and trust, helping your team move fast without chaos You re comfortable influencing across teams and shaping the technical direction of the product You thrive in ambiguity and see change as an opportunity to learn and improve Who are you? You ll have experience leading teams through meaningful growth or change, whether scaling a product, evolving an architecture, or leveling up engineering maturity. Are commercially aware, understanding how engineering decisions directly impact revenue, user experience and time to value. Have worked closely with clients, partners or previously been part of a client-facing team, and value fast feedback loops. Are comfortable operating between strategy and delivery, zooming out when needed but never losing sight of execution. Communicate with clarity, calm and credibility, especially when things are uncertain or under pressure. Prefer outcomes over process, and are suspicious of ceremony for its own sake. Are happy getting into the real-world detail when required, even when that means rolling up your sleeves. Build psychological safety and accountability in equal measure. Enjoy learning, sharing context and making the people around you better. Our interview process We think it s important to have an open and transparent process. The process might vary slightly depending on role and level but here s what to expect: Initial screening call with our People Experience team Engineering and leadership interview with our Lead Engineering Manager and one other Engineering Manager Product partnership interviews with the our Commercial Director and Product Lead Informal group session with 3 to 5 engineers that you would line-manage or work closely with Diverse perspectives and people of all backgrounds are welcome at Amiqus. We recognise that building an inclusive workplace requires proactivity and commitment. We acknowledge our moral and legal responsibilities to promote equal opportunities and pursue equality in our work. If we can make preparations to make sure you have a positive interview experience, please let us know. As you might expect, we care about privacy and we have a privacy policy specific for job applicants which explains how we handle your information and data.
Feb 03, 2026
Full time
About Amiqus Amiqus is the UK s most trusted compliance and onboarding platform, enabling simple, fast and secure access to products and services online. Whether moving home, changing jobs or looking for professional help, our software makes it easy for everyone involved. We re trusted by Governments, NHS, Banks and 600+ regulated organisations across sectors in the UK to help people get to work on the things that matter, faster. Why join us now? We re one of the UK s fastest growing tech companies, ranked by Deloitte Fast50 and part of Tech Nation s Future Fifty 2024 cohort. We re scaling sustainably, backed by external investment on a 10x plan tracking from £5m ARR, with expectations to exceed £50m ARR within four years. We re purpose driven, ambitious and make an impact in the work we do which is underpinned by trust in our systems and infrastructure. As we succeed, we share in our success across all levels and roles. Our offer You ll work with outstanding people across teams of up to 8-10 in a cross functional approach. The work you ll do will be challenging but with the collaborative support of other high performing people. Competitive salary plus share options build your career and make progress as we scale 12 development days each year, designed for up-skilling and meaningful growth plus a learning budget to support relevant courses and development opportunities Quarterly in-person meetups and team events to celebrate successes, review team performance and implement change linked to our growth plans Private health cover with Vitality and a suite of insurance benefits for peace of mind 34 days of annual leave to rest and recharge 5% matched pension contribution on qualifying earnings look after your future self About the role We re looking for a technically strong Engineering Manager someone who combines leadership, systems thinking and hands-on technical experience to guide a growing team and shape how we build our product. You ll: Line-manage up to 10 engineers through monthly 1:1s, coaching and progression support, helping them grow into confident, high-performing problem solvers rather than simple executors of requirements Partner closely with product managers to understand client value, anticipating needs and shaping the technical approach before problems arise Write, review and champion clear, pragmatic technical specifications that align with product goals Guide engineering standards and architectural decisions that balance scalability with speed Collaborate with other engineering managers and technical leads to deliver cohesive, cross-functional outcomes Work across multiple teams across our Adoption Pillar (building and supporting capability that will help us attract and retain new and existing clients). Ensure engineering alignment, shared standards, and cohesive delivery across our platform / products. Contribute to technical discussions and support engineers in finding sustainable, scalable solutions We re growing quickly and work on a cross functional basis. Sometimes you ll need to challenge convention, make pragmatic trade-offs and stay comfortable when things aren t fully defined. We don t separate product and engineering we work as one team, solving problems together. This role isn t about simply running ceremonies agile facilitation rotates among engineers. Your focus is technical clarity, people growth and delivering meaningful product impact through collaboration and supporting informed engineering decisions. Your Responsibilities Own the end-to-end delivery of the engineering roadmap, ensuring work is well defined, prioritised and shipped predictably. Optimise delivery velocity and flow, improving how the team plans, scopes and executes work without sacrificing quality. Proactively identify, surface and remove blockers and risks, whether technical, organisational or product-related. Own resource and capacity planning for the team, including skills coverage, workload balance, hiring needs and succession planning. Set and maintain high engineering standards across code quality, performance, security, observability and operational resilience. Act as the technical escalation point for complex delivery challenges and architectural trade-offs. You won t be expected to regularly write code, but you will be expected to understand the architecture deeply enough to support engineers. Support incident response and production issues when required, ensuring learnings translate into concrete platform and process improvements. Develop engineers through coaching, feedback and structured growth, building a high-trust, high-accountability, cross functional and team culture. In a perfect world, we d hire someone who has: Several years experience managing software engineers and have previously worked as a hands-on developer (ideally at a senior or staff level before moving into management) You ve helped teams evolve from delivery-focused to outcome-driven, developing high-performing engineering cultures You ve worked in a start-up/scale-up or product-focused environment where delivery pace and pragmatism matter You re proactive, technically fluent and confident writing and reviewing specs, proposals and architecture decisions You think in systems, connecting engineering choices directly to product outcomes You collaborate instinctively product vs. engineering vs everyone else isn t how you operate You lead with context, empathy and trust, helping your team move fast without chaos You re comfortable influencing across teams and shaping the technical direction of the product You thrive in ambiguity and see change as an opportunity to learn and improve Who are you? You ll have experience leading teams through meaningful growth or change, whether scaling a product, evolving an architecture, or leveling up engineering maturity. Are commercially aware, understanding how engineering decisions directly impact revenue, user experience and time to value. Have worked closely with clients, partners or previously been part of a client-facing team, and value fast feedback loops. Are comfortable operating between strategy and delivery, zooming out when needed but never losing sight of execution. Communicate with clarity, calm and credibility, especially when things are uncertain or under pressure. Prefer outcomes over process, and are suspicious of ceremony for its own sake. Are happy getting into the real-world detail when required, even when that means rolling up your sleeves. Build psychological safety and accountability in equal measure. Enjoy learning, sharing context and making the people around you better. Our interview process We think it s important to have an open and transparent process. The process might vary slightly depending on role and level but here s what to expect: Initial screening call with our People Experience team Engineering and leadership interview with our Lead Engineering Manager and one other Engineering Manager Product partnership interviews with the our Commercial Director and Product Lead Informal group session with 3 to 5 engineers that you would line-manage or work closely with Diverse perspectives and people of all backgrounds are welcome at Amiqus. We recognise that building an inclusive workplace requires proactivity and commitment. We acknowledge our moral and legal responsibilities to promote equal opportunities and pursue equality in our work. If we can make preparations to make sure you have a positive interview experience, please let us know. As you might expect, we care about privacy and we have a privacy policy specific for job applicants which explains how we handle your information and data.
Administration and Innovation Director - City of Birmingham page is loaded Administration and Innovation Director - City of Birminghamlocations: Merit System: Birminghamtime type: Full timeposted on: Posted 7 Days Agojob requisition id: R TARGET CLOSE DATE: 02/03/2026 PAY GRADE: Grade 34 TYPE: Full time JOB SUMMARY: The City of Birmingham is seeking to hire a motivated Administration & Innovation Director to provide strategic leadership in administrative operations, city planning, and innovation initiatives to ensure efficient, transparent, and citizen-focused services. This role supports enhancement of citizen focused services by driving the adoption of new technologies and practices that improve operational performance. The Director fosters a culture of collaboration, creativity, and continuous improvement across departments, coordinating cross-functional projects, supporting long-range planning efforts, and guiding innovation training. They champion citizen engagement and community partnerships, leveraging technological tools and resources, digital platforms, and public forums to strengthen transparency, responsiveness, and trust. The Administration & Innovation Director leverages data-driven analysis and strategic planning to deliver actionable insights to elected officials and executive leadership, promoting accountable and forward-looking governance. COMPENSATION & BENEFITS: The City of Birmingham provides competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more. The pay range for this job is listed below: $89,356 - $138,632 MINIMUM QUALIFICATIONS: The following are job-related qualifications that are required for employment consideration for this position: Bachelor's degree in Business Administration, Public Administration, Management, or a closely related field from an accredited college or university. Experience managing administrative operations, including records management, regulatory compliance, and organizational procedures in a government setting. Experience implementing new technologies and digital tools that improve efficiency, transparency, and public access to information. Experience providing policy, strategic, or operational recommendations to senior leadership, boards, or governing bodies. Experience supervising staff, allocating resources, and establishing procedures to ensure accountability and efficient service delivery. Experience managing departmental or organizational budgets, including planning, monitoring, and reporting expenditures, and aligning financial resources with strategic goals. PREFERRED QUALIFICATIONS: The following are job-related qualifications deemed desirable by the City of Birmingham. These qualifications may be considered by a hiring agency when reviewing applications and inviting candidates to participate in subsequent steps in the selection processes. Certifications such as Certified Public Manager (CPM), Project Management Professional (PMP), or Information Technology Infrastructure Library (ITIL) Certification. Master's degree in Business Administration, Public Administration, Management, or a closely related field from an accredited college or university. Experience fostering collaboration and cross-functional teamwork, facilitating projects, and promoting a culture of innovation and problem-solving. Experience engaging with internal and external stakeholders, including employees, clients, community partners, or other organizational partners, to enhance communication, transparency, and trust. Experience developing, implementing, and monitoring performance metrics, dashboards, or analytics tools to support data-driven decision-making. TYPICAL JOB DUTIES: Manages the departmental budget, including planning, monitoring, and reporting expenditures, using financial management systems, budgetary guidelines, and accounting policies, in accordance with City financial policies and directives from executive leadership, to ensure fiscal responsibility, cost-effective operations, and alignment with departmental goals. Supervises and manages administrative staff and allocated resources through staff meetings, performance evaluations, scheduling tools, and procedural manuals, following City human resources policies and organizational procedures, to ensure accountability, effective service delivery, and optimal staff performance. Provides policy and strategic recommendations to elected officials and executive leadership using policy analyses, administrative reports, benchmarking data, and best practice research, based on City strategic plans, legislative requirements, and governance standards, to inform decision-making and support effective governance. Leads the development, implementation, and oversight of citywide innovation initiatives for City operations and services using project management tools, emerging technology assessments, process improvement methodologies, and cross-departmental collaboration, following strategic priorities, operational goals, and innovation policies approved by leadership, to enhance operational efficiency, improve citizen services, and promote continuous improvement. Evaluates emerging technologies and recommends adoption of tools and practices for City operational systems and service delivery methods using technology research, pilot programs, vendor demonstrations, and cost-benefit analyses, in alignment with City IT policies, budgetary guidelines, and operational goals, to implement solutions that provide measurable improvements to City operations. Establishes and monitors performance metrics and benchmarks for innovation projects and administrative operations using dashboards, reporting software, data analytics tools, and project management systems, based on City strategic plans, project charters, and performance standards, to assess impact, ensure accountability, and guide continuous improvement. Fosters a culture of collaboration, creativity, and problem-solving across City departments and staff teams through workshops, training sessions, team meetings, and knowledge-sharing platforms, following organizational development strategies and leadership guidance, to encourage adoption of innovative practices and strengthen cross-departmental cooperation. Develops and implements tools and platforms to engage residents, community partners, and local organizations using digital platforms, public forums, surveys, and partnership programs, in accordance with City outreach policies and communication strategies, to enhance transparency, responsiveness, and trust between City government and the community. Directs the collection, analysis, and interpretation of operational and performance data for City leadership, elected officials, and departmental teams using data analytics software, dashboards, performance reports, and operational databases, based on City governance standards, reporting requirements, and strategic priorities, to support accountable, efficient, and informed decision-making. Oversees city planning activities and the Geographic Information Systems (GIS) function for city staff, elected officials, and the public by reviewing planning reports, supervising GIS data collection and mapping, and utilizing planning software and GIS tools in accordance with municipal codes, zoning ordinances, state statutes, and city policies in order to provide accurate land use information, support development decisions, and enhance transparency in city governance. PHYSICAL DEMANDS: Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods. WORK ENVIRONMENT: Work is conducted both indoors in office setting as well as regular field visits to external
Feb 03, 2026
Full time
Administration and Innovation Director - City of Birmingham page is loaded Administration and Innovation Director - City of Birminghamlocations: Merit System: Birminghamtime type: Full timeposted on: Posted 7 Days Agojob requisition id: R TARGET CLOSE DATE: 02/03/2026 PAY GRADE: Grade 34 TYPE: Full time JOB SUMMARY: The City of Birmingham is seeking to hire a motivated Administration & Innovation Director to provide strategic leadership in administrative operations, city planning, and innovation initiatives to ensure efficient, transparent, and citizen-focused services. This role supports enhancement of citizen focused services by driving the adoption of new technologies and practices that improve operational performance. The Director fosters a culture of collaboration, creativity, and continuous improvement across departments, coordinating cross-functional projects, supporting long-range planning efforts, and guiding innovation training. They champion citizen engagement and community partnerships, leveraging technological tools and resources, digital platforms, and public forums to strengthen transparency, responsiveness, and trust. The Administration & Innovation Director leverages data-driven analysis and strategic planning to deliver actionable insights to elected officials and executive leadership, promoting accountable and forward-looking governance. COMPENSATION & BENEFITS: The City of Birmingham provides competitive pay and comprehensive benefits packages to include medical and dental insurance, employer-sponsored retirement plan (pension), generous paid holidays, sick and vacation leave, and more. The pay range for this job is listed below: $89,356 - $138,632 MINIMUM QUALIFICATIONS: The following are job-related qualifications that are required for employment consideration for this position: Bachelor's degree in Business Administration, Public Administration, Management, or a closely related field from an accredited college or university. Experience managing administrative operations, including records management, regulatory compliance, and organizational procedures in a government setting. Experience implementing new technologies and digital tools that improve efficiency, transparency, and public access to information. Experience providing policy, strategic, or operational recommendations to senior leadership, boards, or governing bodies. Experience supervising staff, allocating resources, and establishing procedures to ensure accountability and efficient service delivery. Experience managing departmental or organizational budgets, including planning, monitoring, and reporting expenditures, and aligning financial resources with strategic goals. PREFERRED QUALIFICATIONS: The following are job-related qualifications deemed desirable by the City of Birmingham. These qualifications may be considered by a hiring agency when reviewing applications and inviting candidates to participate in subsequent steps in the selection processes. Certifications such as Certified Public Manager (CPM), Project Management Professional (PMP), or Information Technology Infrastructure Library (ITIL) Certification. Master's degree in Business Administration, Public Administration, Management, or a closely related field from an accredited college or university. Experience fostering collaboration and cross-functional teamwork, facilitating projects, and promoting a culture of innovation and problem-solving. Experience engaging with internal and external stakeholders, including employees, clients, community partners, or other organizational partners, to enhance communication, transparency, and trust. Experience developing, implementing, and monitoring performance metrics, dashboards, or analytics tools to support data-driven decision-making. TYPICAL JOB DUTIES: Manages the departmental budget, including planning, monitoring, and reporting expenditures, using financial management systems, budgetary guidelines, and accounting policies, in accordance with City financial policies and directives from executive leadership, to ensure fiscal responsibility, cost-effective operations, and alignment with departmental goals. Supervises and manages administrative staff and allocated resources through staff meetings, performance evaluations, scheduling tools, and procedural manuals, following City human resources policies and organizational procedures, to ensure accountability, effective service delivery, and optimal staff performance. Provides policy and strategic recommendations to elected officials and executive leadership using policy analyses, administrative reports, benchmarking data, and best practice research, based on City strategic plans, legislative requirements, and governance standards, to inform decision-making and support effective governance. Leads the development, implementation, and oversight of citywide innovation initiatives for City operations and services using project management tools, emerging technology assessments, process improvement methodologies, and cross-departmental collaboration, following strategic priorities, operational goals, and innovation policies approved by leadership, to enhance operational efficiency, improve citizen services, and promote continuous improvement. Evaluates emerging technologies and recommends adoption of tools and practices for City operational systems and service delivery methods using technology research, pilot programs, vendor demonstrations, and cost-benefit analyses, in alignment with City IT policies, budgetary guidelines, and operational goals, to implement solutions that provide measurable improvements to City operations. Establishes and monitors performance metrics and benchmarks for innovation projects and administrative operations using dashboards, reporting software, data analytics tools, and project management systems, based on City strategic plans, project charters, and performance standards, to assess impact, ensure accountability, and guide continuous improvement. Fosters a culture of collaboration, creativity, and problem-solving across City departments and staff teams through workshops, training sessions, team meetings, and knowledge-sharing platforms, following organizational development strategies and leadership guidance, to encourage adoption of innovative practices and strengthen cross-departmental cooperation. Develops and implements tools and platforms to engage residents, community partners, and local organizations using digital platforms, public forums, surveys, and partnership programs, in accordance with City outreach policies and communication strategies, to enhance transparency, responsiveness, and trust between City government and the community. Directs the collection, analysis, and interpretation of operational and performance data for City leadership, elected officials, and departmental teams using data analytics software, dashboards, performance reports, and operational databases, based on City governance standards, reporting requirements, and strategic priorities, to support accountable, efficient, and informed decision-making. Oversees city planning activities and the Geographic Information Systems (GIS) function for city staff, elected officials, and the public by reviewing planning reports, supervising GIS data collection and mapping, and utilizing planning software and GIS tools in accordance with municipal codes, zoning ordinances, state statutes, and city policies in order to provide accurate land use information, support development decisions, and enhance transparency in city governance. PHYSICAL DEMANDS: Job is primarily sedentary involving sitting for long periods of time, but may involve occasional walking or standing for brief periods. WORK ENVIRONMENT: Work is conducted both indoors in office setting as well as regular field visits to external
