Head of Lettings Location: Manchester based with travel to Sheffield and Lytham Salary: 35K - 40K (basic salary) + commission (OTE 45k-50k) Overview: Our client is seeking a dedicated and experienced Head of Lettings to oversee their lettings operations across multiple branches. The ideal candidate will possess a strong understanding of the rental market and demonstrate exceptional leadership skills. This role requires a proactive approach to managing the lettings teams, ensuring high levels of customer satisfaction, and maximising occupancy rates across our portfolio of properties. The candidate will be based in the Manchester office however must be able to travel to the other offices based in Sheffield and Lytham St Annes on a regular basis. The Key Duties and Responsibilities of the Head of Lettings: Lead and manage the lettings team to achieve operational targets and maintain high standards of service. Develop and implement an effective business generation strategy to attract new clients. Conduct property valuations and client meetings Maintain accurate records of all lettings activity and send weekly reports over to directors. Monitor market trends and competitor activities to identify opportunities for growth. Provide training and support to team members, fostering an environment of continuous improvement. The Key Skills of the Head of Lettings: Strong organisational skills with the ability to manage multiple tasks effectively. Excellent administrative capabilities to maintain accurate documentation and reports. Multilingual abilities are advantageous for communicating with a diverse clientele. Exceptional communication skills, both verbal and written, to engage with clients professionally. A proactive attitude towards problem-solving and decision-making in a fast-paced environment. The Key Experience of the Head of Lettings: Proven experience in a senior management lettings role, ideally as a Head of Lettings. Strong leadership skills, with experience in managing and developing teams. Knowledge of lettings legislation and industry best practices. Commercial acumen with the ability to drive business growth. Excellent communication and negotiation skills. Target-driven mindset with the ability to meet and exceed KPIs. Proficiency in CRM and lettings software. Qualifications ARLA Propertymark Level 3 or 4 qualification (preferred). Full UK driving license (Required for the role). Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Feb 02, 2026
Full time
Head of Lettings Location: Manchester based with travel to Sheffield and Lytham Salary: 35K - 40K (basic salary) + commission (OTE 45k-50k) Overview: Our client is seeking a dedicated and experienced Head of Lettings to oversee their lettings operations across multiple branches. The ideal candidate will possess a strong understanding of the rental market and demonstrate exceptional leadership skills. This role requires a proactive approach to managing the lettings teams, ensuring high levels of customer satisfaction, and maximising occupancy rates across our portfolio of properties. The candidate will be based in the Manchester office however must be able to travel to the other offices based in Sheffield and Lytham St Annes on a regular basis. The Key Duties and Responsibilities of the Head of Lettings: Lead and manage the lettings team to achieve operational targets and maintain high standards of service. Develop and implement an effective business generation strategy to attract new clients. Conduct property valuations and client meetings Maintain accurate records of all lettings activity and send weekly reports over to directors. Monitor market trends and competitor activities to identify opportunities for growth. Provide training and support to team members, fostering an environment of continuous improvement. The Key Skills of the Head of Lettings: Strong organisational skills with the ability to manage multiple tasks effectively. Excellent administrative capabilities to maintain accurate documentation and reports. Multilingual abilities are advantageous for communicating with a diverse clientele. Exceptional communication skills, both verbal and written, to engage with clients professionally. A proactive attitude towards problem-solving and decision-making in a fast-paced environment. The Key Experience of the Head of Lettings: Proven experience in a senior management lettings role, ideally as a Head of Lettings. Strong leadership skills, with experience in managing and developing teams. Knowledge of lettings legislation and industry best practices. Commercial acumen with the ability to drive business growth. Excellent communication and negotiation skills. Target-driven mindset with the ability to meet and exceed KPIs. Proficiency in CRM and lettings software. Qualifications ARLA Propertymark Level 3 or 4 qualification (preferred). Full UK driving license (Required for the role). Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Salary: circa £60,000 per annum Benefits: Generous benefits package including company car or car allowance (inc business mileage) Bonus: Generous discretionary performance bonus About Arrow Arrow has grown since 1986 to become a industry specialist providing security to customers nationwide and offering a solution focussed service. Having almost doubled our revenue in the last 4 years and now employing 120 colleagues across 7 regional locations, Arrow are one of the UK's leading providers of industrial/commercial door and entry solutions. Our wide product range includes commercial and industrial roller shutters, sectional overhead doors, hinged doors, hi speed doors, traffic doors, fire doors, fire shutters/smoke curtains and other types of automatic gates and barriers. Role Overview We are seeking a hands-on, operationally focused Head of Service Delivery who will be a vital member of the senior leadership team, to lead and develop our service, maintenance, and repair operations across a designated region. As a customer-first business, we prioritise delivering exceptional service at every touchpoint. Reporting to the Managing Director, this broad leadership role is suited to someone who thrives in a fast-paced SME environment and is comfortable operating across both strategic planning and day-to-day operational execution. You'll be responsible for managing a team of Field Service Engineers and regional support staff, ensuring consistent delivery of high-quality, safe, and cost-effective services that not only meet but exceed customer expectations. The successful candidate will help drive business performance and continuous improvement. You must be a proactive leader who leads by example, demonstrating a strong commitment to operational excellence and putting customer experience at the heart of everything you do. This role will be focused on driving improvements in key service outcomes from an operational perspective, such as response time, job turnaround, and repair effectiveness, playing a central role in shaping and enhancing how these are delivered. Key Responsibilities Forecasting: Accurately forecast workload, resourcing needs, regional performance, and budget requirements to support effective planning and strategic decision-making. Budget Management: Manage regional service budgets including labour, travel, and materials to ensure financial targets are met and contribute to overall business performance. Customer Engagement: Act as the key regional contact for clients, addressing escalations and ensuring consistently high standards of service delivery and customer satisfaction. I nternal Collaboration: Work closely and proactively with internal teams, such as sales, customer service, and finance, to ensure seamless cross-functional operations, driving alignment and a unified approach to delivering excellent customer outcomes. Service Delivery: Oversee the delivery of reactive and planned maintenance works to ensure operational efficiency, customer satisfaction, and compliance. Team Leadership: Lead, support, and develop Field Engineers, Supervisors, and support staff, fostering a collaborative and high performing team culture. Workforce Planning: Optimise resource allocation and engineer scheduling to meet service commitments and drive operational productivity. Process & Performance Improvement: Identify and implement opportunities for process improvements, cost savings, and service enhancements. Compliance & Safety: Promote a strong safety culture and ensure that all work complies with current legislation, company standards, and industry best practice. Reporting & Analysis: Provide regular updates and operational performance insight to the Managing Director & Financial Director Recruitment & Development: Oversee the recruitment process, including interviewing engineers alongside HR, and manage their onboarding and ongoing professional development. Skills & Experience Significant experience in a senior operational role within a field-based service industry. Proven background of working within and understanding the culture of an SME environment Relevant experience in industries such as facilities management, industrial doors, access systems, fire safety, air conditioning, lifts, or similar engineering sectors. Demonstrated success in leading field-based service delivery operations. Strong commitment to outstanding customer service, with proven ability to manage escalations effectively and build lasting client relationships. Excellent people management and leadership capabilities, ideally including experience managing field engineers. Commercially astute, with experience managing budgets and achieving key performance indicators. Deep understanding of service operations, service level agreements and regulatory compliance. Proficient in Microsoft 365 information systems (such as Sharepoint, Teams, Outlook, Excel) Strong organisational, multi tasking and communication skills. Valid UK driving licence. Experience using field service management software such as JobWatch (BigChange), as well as ERP systems like SAP and CRM tools like HubSpot. Experience in process improvement and change management Health and safety qualifications, such as IOSH or NEBOSH certification. Generous discretionary performance bonus Annual holidays of 25 days (holidays increase with service) plus 8 Paid bank holidays (everyone uses time off for Christmas/New Year) Paid extra day off for your birthday every year Early finish on Fridays Cashback for every day health appointments from Westfield Health Discount scheme for groceries and everyday purchases from Reward Gateway Employee Assistance Programme with 24 hour advice line Online 24/7 access to a GP Wellbeing paid time off - sick leave & bereavement leave Workplace pension with Employer contributions Refer a friend scheme - £500 for each successful referral If this sounds like the role for you, then click apply, attach your CV and we will contact you for a confidential chat. Shortlisted candidates will be contacted within 2 weeks of applying. Direct applicants only, no agencies Fill in the form below to apply now First Name Last Name Email Phone Number Message Upload your CV Upload a file or drag and drop. pdf, doc, docxup to 10MB Type of role Administrator Other By clicking submit below, you consent to allow Arrow Industrial Group Ltd to store and process the personal information submitted above for the reason of speculative employment and confirm that you have read and accept our privacy policy. The data you submit will only be used for recruitment purposes. I consent to my data being processed and stored by Arrow Industrial Ltd for recruitment purposes. You may request your data be removed at any time. For more information on our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. HP Name Arrow is the UK's leading independent industrial door supplier. Since 1986, we have been manufacturing, supplying and installing specialist doors and services for industrial, retail and commercial applications. 1 Park Mill Way Clayton West Huddersfield HD8 9XJ
Feb 02, 2026
Full time
Salary: circa £60,000 per annum Benefits: Generous benefits package including company car or car allowance (inc business mileage) Bonus: Generous discretionary performance bonus About Arrow Arrow has grown since 1986 to become a industry specialist providing security to customers nationwide and offering a solution focussed service. Having almost doubled our revenue in the last 4 years and now employing 120 colleagues across 7 regional locations, Arrow are one of the UK's leading providers of industrial/commercial door and entry solutions. Our wide product range includes commercial and industrial roller shutters, sectional overhead doors, hinged doors, hi speed doors, traffic doors, fire doors, fire shutters/smoke curtains and other types of automatic gates and barriers. Role Overview We are seeking a hands-on, operationally focused Head of Service Delivery who will be a vital member of the senior leadership team, to lead and develop our service, maintenance, and repair operations across a designated region. As a customer-first business, we prioritise delivering exceptional service at every touchpoint. Reporting to the Managing Director, this broad leadership role is suited to someone who thrives in a fast-paced SME environment and is comfortable operating across both strategic planning and day-to-day operational execution. You'll be responsible for managing a team of Field Service Engineers and regional support staff, ensuring consistent delivery of high-quality, safe, and cost-effective services that not only meet but exceed customer expectations. The successful candidate will help drive business performance and continuous improvement. You must be a proactive leader who leads by example, demonstrating a strong commitment to operational excellence and putting customer experience at the heart of everything you do. This role will be focused on driving improvements in key service outcomes from an operational perspective, such as response time, job turnaround, and repair effectiveness, playing a central role in shaping and enhancing how these are delivered. Key Responsibilities Forecasting: Accurately forecast workload, resourcing needs, regional performance, and budget requirements to support effective planning and strategic decision-making. Budget Management: Manage regional service budgets including labour, travel, and materials to ensure financial targets are met and contribute to overall business performance. Customer Engagement: Act as the key regional contact for clients, addressing escalations and ensuring consistently high standards of service delivery and customer satisfaction. I nternal Collaboration: Work closely and proactively with internal teams, such as sales, customer service, and finance, to ensure seamless cross-functional operations, driving alignment and a unified approach to delivering excellent customer outcomes. Service Delivery: Oversee the delivery of reactive and planned maintenance works to ensure operational efficiency, customer satisfaction, and compliance. Team Leadership: Lead, support, and develop Field Engineers, Supervisors, and support staff, fostering a collaborative and high performing team culture. Workforce Planning: Optimise resource allocation and engineer scheduling to meet service commitments and drive operational productivity. Process & Performance Improvement: Identify and implement opportunities for process improvements, cost savings, and service enhancements. Compliance & Safety: Promote a strong safety culture and ensure that all work complies with current legislation, company standards, and industry best practice. Reporting & Analysis: Provide regular updates and operational performance insight to the Managing Director & Financial Director Recruitment & Development: Oversee the recruitment process, including interviewing engineers alongside HR, and manage their onboarding and ongoing professional development. Skills & Experience Significant experience in a senior operational role within a field-based service industry. Proven background of working within and understanding the culture of an SME environment Relevant experience in industries such as facilities management, industrial doors, access systems, fire safety, air conditioning, lifts, or similar engineering sectors. Demonstrated success in leading field-based service delivery operations. Strong commitment to outstanding customer service, with proven ability to manage escalations effectively and build lasting client relationships. Excellent people management and leadership capabilities, ideally including experience managing field engineers. Commercially astute, with experience managing budgets and achieving key performance indicators. Deep understanding of service operations, service level agreements and regulatory compliance. Proficient in Microsoft 365 information systems (such as Sharepoint, Teams, Outlook, Excel) Strong organisational, multi tasking and communication skills. Valid UK driving licence. Experience using field service management software such as JobWatch (BigChange), as well as ERP systems like SAP and CRM tools like HubSpot. Experience in process improvement and change management Health and safety qualifications, such as IOSH or NEBOSH certification. Generous discretionary performance bonus Annual holidays of 25 days (holidays increase with service) plus 8 Paid bank holidays (everyone uses time off for Christmas/New Year) Paid extra day off for your birthday every year Early finish on Fridays Cashback for every day health appointments from Westfield Health Discount scheme for groceries and everyday purchases from Reward Gateway Employee Assistance Programme with 24 hour advice line Online 24/7 access to a GP Wellbeing paid time off - sick leave & bereavement leave Workplace pension with Employer contributions Refer a friend scheme - £500 for each successful referral If this sounds like the role for you, then click apply, attach your CV and we will contact you for a confidential chat. Shortlisted candidates will be contacted within 2 weeks of applying. Direct applicants only, no agencies Fill in the form below to apply now First Name Last Name Email Phone Number Message Upload your CV Upload a file or drag and drop. pdf, doc, docxup to 10MB Type of role Administrator Other By clicking submit below, you consent to allow Arrow Industrial Group Ltd to store and process the personal information submitted above for the reason of speculative employment and confirm that you have read and accept our privacy policy. The data you submit will only be used for recruitment purposes. I consent to my data being processed and stored by Arrow Industrial Ltd for recruitment purposes. You may request your data be removed at any time. For more information on our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy. HP Name Arrow is the UK's leading independent industrial door supplier. Since 1986, we have been manufacturing, supplying and installing specialist doors and services for industrial, retail and commercial applications. 1 Park Mill Way Clayton West Huddersfield HD8 9XJ
To provide comprehensive support to our Directors and the wider business. This role is central to the smooth running of the business, ensuring that daily operations, office management, and executive support needs are met with efficiency and professionalism. Positively contribute to our culture, continuously embodying BLUE's values: Accountable Dynamic Intuitive Insightful Kindred Enterprising The successful candidate will be a highly organised self-starter, thriving in a fast-paced agency environment, with the ability to manage multiple priorities whilst maintaining high attention to detail. Tasks Office Management Oversee office operations across Oxford and London to ensure a professional, efficient work environment Maintain office supplies ensuring consumables are replenished, managing vendors, and taking responsibility for cost control of all consumables. Maintain relationship with building management at the Oxford and London office. Support client and other meetings held in the Oxford (and occasionally London or other locations as required) Ensure all working practices are safe and compliant with Health & Safety legislation, keeping policies and records up to date. Take on fire marshal responsibilities for the Oxford office Lead and co-ordinate health and safety training Support asset management and internal allocation including mobile phones and IT hardware Liaise and coordinate with third party IT Supplier in respect of software and hardware requirements as determined by the business Act as the first point of call for any facility related issues or requirements. Business Support Support with the planning and of internal or external company events, including managing procurement needs. Be the central point of contact for all travel across the business, overseeing costs and applying the most cost and time effective way to travel. Assist with ad hoc admin including scanning and filing documents, maintaining employee records, coordination of onboarding and inductions, producing reports. Manage charity donations for employee birthdays, procurement of rewards for employee recognition, and any other ad hoc tasks. Handle central telephone and email enquiries, redirecting appropriate queries to the relevant teams Manage subscriptions for the business, including magazines and online subscriptions, ensuring renewal dates are tracked and renewals processed subject to appropriate approvals. Own and maintain centralised online subscription logins. Director Support Proactive diary management, scheduling and supporting coordination of meetings for Directors and wider team as required. Organise travel itineraries, accommodation and travel logistics as required A key point of contact between Directors and internal/external stakeholders Requirements Essential Skills & Experience The successful candidate will ideally have proven commercial experience in a similar role of Personal Assistant, Office Management or Business Support Exceptional organisational and prioritising skills, able to work independently Strong attention to detail Excellent interpersonal and communications skills, both written and verbal, able to liaise effectively with internal and external stakeholders at a senior level and across multiple countries Proficient in MS Office and collaboration tools including Teams and SharePoint. Experience of cost control of all consumables Demonstrable experience of maintaining confidentiality and discretion when handling sensitive, business critical information. Booking commercial travel Stock management of office equipment e.g. stationary or computer hardware Benefits Employee of the Quarter (EOTQ) Charity donation on your birthday & additional day off Headsets Personal training budget Perkbox on completion of your probation Cycle to work scheme Office refreshments Additional leave - after 2 years Loyalty bonus - after 3 years New business commission scheme - 9% of the first year's retained fees Finders fee (£1500) for referring new employees Hybrid working - 3 days during probation, 2 days thereafter to include Wednesday's 4pm Friday finish - after timesheets! This position will close on the 23rd January 2026.
Feb 02, 2026
Full time
To provide comprehensive support to our Directors and the wider business. This role is central to the smooth running of the business, ensuring that daily operations, office management, and executive support needs are met with efficiency and professionalism. Positively contribute to our culture, continuously embodying BLUE's values: Accountable Dynamic Intuitive Insightful Kindred Enterprising The successful candidate will be a highly organised self-starter, thriving in a fast-paced agency environment, with the ability to manage multiple priorities whilst maintaining high attention to detail. Tasks Office Management Oversee office operations across Oxford and London to ensure a professional, efficient work environment Maintain office supplies ensuring consumables are replenished, managing vendors, and taking responsibility for cost control of all consumables. Maintain relationship with building management at the Oxford and London office. Support client and other meetings held in the Oxford (and occasionally London or other locations as required) Ensure all working practices are safe and compliant with Health & Safety legislation, keeping policies and records up to date. Take on fire marshal responsibilities for the Oxford office Lead and co-ordinate health and safety training Support asset management and internal allocation including mobile phones and IT hardware Liaise and coordinate with third party IT Supplier in respect of software and hardware requirements as determined by the business Act as the first point of call for any facility related issues or requirements. Business Support Support with the planning and of internal or external company events, including managing procurement needs. Be the central point of contact for all travel across the business, overseeing costs and applying the most cost and time effective way to travel. Assist with ad hoc admin including scanning and filing documents, maintaining employee records, coordination of onboarding and inductions, producing reports. Manage charity donations for employee birthdays, procurement of rewards for employee recognition, and any other ad hoc tasks. Handle central telephone and email enquiries, redirecting appropriate queries to the relevant teams Manage subscriptions for the business, including magazines and online subscriptions, ensuring renewal dates are tracked and renewals processed subject to appropriate approvals. Own and maintain centralised online subscription logins. Director Support Proactive diary management, scheduling and supporting coordination of meetings for Directors and wider team as required. Organise travel itineraries, accommodation and travel logistics as required A key point of contact between Directors and internal/external stakeholders Requirements Essential Skills & Experience The successful candidate will ideally have proven commercial experience in a similar role of Personal Assistant, Office Management or Business Support Exceptional organisational and prioritising skills, able to work independently Strong attention to detail Excellent interpersonal and communications skills, both written and verbal, able to liaise effectively with internal and external stakeholders at a senior level and across multiple countries Proficient in MS Office and collaboration tools including Teams and SharePoint. Experience of cost control of all consumables Demonstrable experience of maintaining confidentiality and discretion when handling sensitive, business critical information. Booking commercial travel Stock management of office equipment e.g. stationary or computer hardware Benefits Employee of the Quarter (EOTQ) Charity donation on your birthday & additional day off Headsets Personal training budget Perkbox on completion of your probation Cycle to work scheme Office refreshments Additional leave - after 2 years Loyalty bonus - after 3 years New business commission scheme - 9% of the first year's retained fees Finders fee (£1500) for referring new employees Hybrid working - 3 days during probation, 2 days thereafter to include Wednesday's 4pm Friday finish - after timesheets! This position will close on the 23rd January 2026.
A fantastic opportunity for a proven Director level candidate from the packaging automation market to work for a company going through its fastest growth. This role may suit a first-time Managing Director or CEO stepping up into full enterprise leadership, supported by experienced shareholders. BASIC SALARY: 120,000€ - 140,000€ BENEFITS: Company Bonus Equity Pension Health Scheme 25 Days Holiday & Bank Holidays, Laptop & Mobile Phone, LOCATION: Ireland (relocation package available) COMMUTABLE LOCATIONS: Dublin, Cork, Limerick, Wexford, Belfast, Waterford, Londonderry JOB DESCRIPTION: Managing Director, Sales Director, Operations Director - packaging automation, capital equipment We are now looking for a talented Managing Director with the attitude, leadership & competency required to lead this company through its fastest growth. You will be responsible for shaping & executing the company's strategic vision, leading operational & commercial activities & fostering a culture of innovation & continuous improvement. KEY RESPONSIBILITIES: Managing Director, Sales Director, Operations Director - packaging automation, capital equipment Strategic leadership - developing & executing a clear strategic plan aligned with company goals & vision Developing the companies USP & competitive advantage Ultimately accountable for enterprise value creation, aligning strategy, people, capital & execution to build a scalable, global automation platform. Implementing KPI's, OKR's & using data to make sure the company improves & meets targets Drive growth by executing the strategic plan - identifying new markets & business opportunities Overseeing the implementation of a culture of continuous improvement & "Empowered Accountability" to empower teams to improve financial margins, improve safety & find ways to improve processes & performance. Operational excellence - oversee & improve operations to make sure highest standards are met & all URSs are delivered, delivering the best technical solutions on time & budget. Innovation & technology: making sure the company stays at the forefront of innovation in robotics, automation & AI / software to improve margins & growth potential Lead discussion with key customers, making sure that the company remains customer focused at all times and sales targets are achieved Supervising Sales & Marketing ensuring that the brand continues to be built & supporting the consultancy & problem solving sales led process Maintaining strong relationships with shareholders, suppliers, customers & industry partners Lead & integrate strategic acquisitions as part of a Buy & Build growth strategy, supported by shareholders Lead by example, fostering a positive, learning driven & continuous improvement culture PERSON SPECIFICATION: Managing Director, Sales Director, Operations Director - packaging automation, capital equipment As our Managing Director, you will: Ideally be qualified in Mechanical Engineering Have experience in packaging automation, robotics, or machine building Have a proven record of leadership at Director level Possess strong P&L ownership & board exposure Be a strategic thinker with strong execution discipline Be an ambitious, resilient, people-focused leader with high energy & ownership mindset Full driving license Eligible to live and work in Ireland THE COMPANY: We are Ireland's leading robotic packaging & automation provider offering cutting edge solutions to the pharmaceutical, life sciences, biotech, medical devices & food industries. From our large R&D manufacturing hub in Southern Ireland, we design, build & support high-performance systems that solve real-world production challenges and are trusted by Global brands. Our focus is to provide best in-class solutions in filling, wrapping, assembling and packaging. PROSPECTS: This role offers significant opportunity for an ambitious, experienced professional with a desire to develop their career with a growing and forward-thinking company and group with a track record and plans for strong growth. This is not just a senior management role, it is a career defining role that is supported by an experienced investor. The successful candidate will have the opportunity to co-own and scale a high-potential automation business through organic growth and targeted M&A, supported by an experienced shareholder with a proven value creation playbook. It is highly likely you will have worked in any of the following roles, Managing Director, Sales Director, Operations Director, Manufacturing Director, Site Director, Operations Director - packaging automation, capital equipment, robotics, machine building INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: IP18379, Wallace Hind Selection
Feb 02, 2026
Full time
A fantastic opportunity for a proven Director level candidate from the packaging automation market to work for a company going through its fastest growth. This role may suit a first-time Managing Director or CEO stepping up into full enterprise leadership, supported by experienced shareholders. BASIC SALARY: 120,000€ - 140,000€ BENEFITS: Company Bonus Equity Pension Health Scheme 25 Days Holiday & Bank Holidays, Laptop & Mobile Phone, LOCATION: Ireland (relocation package available) COMMUTABLE LOCATIONS: Dublin, Cork, Limerick, Wexford, Belfast, Waterford, Londonderry JOB DESCRIPTION: Managing Director, Sales Director, Operations Director - packaging automation, capital equipment We are now looking for a talented Managing Director with the attitude, leadership & competency required to lead this company through its fastest growth. You will be responsible for shaping & executing the company's strategic vision, leading operational & commercial activities & fostering a culture of innovation & continuous improvement. KEY RESPONSIBILITIES: Managing Director, Sales Director, Operations Director - packaging automation, capital equipment Strategic leadership - developing & executing a clear strategic plan aligned with company goals & vision Developing the companies USP & competitive advantage Ultimately accountable for enterprise value creation, aligning strategy, people, capital & execution to build a scalable, global automation platform. Implementing KPI's, OKR's & using data to make sure the company improves & meets targets Drive growth by executing the strategic plan - identifying new markets & business opportunities Overseeing the implementation of a culture of continuous improvement & "Empowered Accountability" to empower teams to improve financial margins, improve safety & find ways to improve processes & performance. Operational excellence - oversee & improve operations to make sure highest standards are met & all URSs are delivered, delivering the best technical solutions on time & budget. Innovation & technology: making sure the company stays at the forefront of innovation in robotics, automation & AI / software to improve margins & growth potential Lead discussion with key customers, making sure that the company remains customer focused at all times and sales targets are achieved Supervising Sales & Marketing ensuring that the brand continues to be built & supporting the consultancy & problem solving sales led process Maintaining strong relationships with shareholders, suppliers, customers & industry partners Lead & integrate strategic acquisitions as part of a Buy & Build growth strategy, supported by shareholders Lead by example, fostering a positive, learning driven & continuous improvement culture PERSON SPECIFICATION: Managing Director, Sales Director, Operations Director - packaging automation, capital equipment As our Managing Director, you will: Ideally be qualified in Mechanical Engineering Have experience in packaging automation, robotics, or machine building Have a proven record of leadership at Director level Possess strong P&L ownership & board exposure Be a strategic thinker with strong execution discipline Be an ambitious, resilient, people-focused leader with high energy & ownership mindset Full driving license Eligible to live and work in Ireland THE COMPANY: We are Ireland's leading robotic packaging & automation provider offering cutting edge solutions to the pharmaceutical, life sciences, biotech, medical devices & food industries. From our large R&D manufacturing hub in Southern Ireland, we design, build & support high-performance systems that solve real-world production challenges and are trusted by Global brands. Our focus is to provide best in-class solutions in filling, wrapping, assembling and packaging. PROSPECTS: This role offers significant opportunity for an ambitious, experienced professional with a desire to develop their career with a growing and forward-thinking company and group with a track record and plans for strong growth. This is not just a senior management role, it is a career defining role that is supported by an experienced investor. The successful candidate will have the opportunity to co-own and scale a high-potential automation business through organic growth and targeted M&A, supported by an experienced shareholder with a proven value creation playbook. It is highly likely you will have worked in any of the following roles, Managing Director, Sales Director, Operations Director, Manufacturing Director, Site Director, Operations Director - packaging automation, capital equipment, robotics, machine building INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: IP18379, Wallace Hind Selection
Are you a reliable, detail-oriented individual who enjoys structure, accuracy and helping things run smoothly? We are looking for a professional Bookkeeper & Office Administrator, on a part-time basis, 16 hours per week, to support our growing finance and operational team. About the company We are a trusted provider of fully managed payroll and payment solutions, combining over 45 years of experience with bespoke technology to simplify how businesses manage payroll and financial data. We work with organisations across the UK and beyond, including Jersey, Guernsey, Isle of Man and Ireland, supporting a wide range of sectors with services that save time, reduce risk and ensure compliance with ever-changing tax and payroll regulations. We believe that payroll should be simple, secure and dependable so our clients can focus on growing their business rather than worrying about compliance and reporting. Our team of CIPP-qualified professionals are passionate about delivering excellent client service and building long-term relationships. We're continuously evolving our systems and processes to stay ahead of industry needs, investing in technology and people to improve the experience for clients and their employees alike. The Role As our Bookkeeper & Office Administrator, you will play a central role in ensuring smooth financial operations across the business. You'll be responsible for accurate day-to-day bookkeeping, managing invoicing and payments, preparing financial reports, and supporting compliance tasks including VAT and statutory submissions. You'll also provide essential administrative support that helps the wider business function effectively - from organising meetings and taking minutes to supporting procurement and asset management. This role is ideal for someone who thrives in a structured environment, enjoys working with numbers and systems, and takes pride in doing things right. Strong professionalism and the ability to handle sensitive and confidential information with discretion are essential. This role supports the backbone of our financial integrity and client trust, ensuring timely and accurate accounting that underpins everything we do. You'll work closely with the Managing Director and leadership team, helping to deliver reliable financial insight and excellent service to our internal and external stakeholders. What You'll Be Doing Prepare and issue monthly customer invoices Update the accounts system with Payables and Receivables Produce monthly management reports Monitor, chase and report on overdue accounts Prepare and submit VAT returns Support business compliance activities and training on non-payroll topics Organise internal meetings: agendas, minutes and distribution Assist with procurement and proposals to the Managing Director Maintain asset registers and control Perform ad-hoc duties as required Who We're Looking For You may be the perfect fit if you are: Reliable, disciplined and methodical in your work Comfortable working with financial data and accounting systems Able to communicate professionally and empathetically with customers, adapting to meet the needs of stakeholders as needed Good at organising your own time and prioritising tasks Trustworthy with a strong sense of confidentiality Comfortable with Microsoft Office and similar productivity tools Experience with bookkeeping and the ability to use accounts software effectively are essential. What We Offer A part-time, permanent position, ideal for work-life balance,16 hours per week (flexible working hours) Salary £11,428 - £12,480 (FTE £25,000-£27,000) Flexible working hours across the working week to fit your schedule A supportive, team-oriented environment where your reliability and calm approach are valued Opportunities to contribute to process improvements and the growth of the business How to apply If you are interested in this position and would like to learn more our client would love to hear from you. Please attach your CV to the link provided.
Feb 02, 2026
Full time
Are you a reliable, detail-oriented individual who enjoys structure, accuracy and helping things run smoothly? We are looking for a professional Bookkeeper & Office Administrator, on a part-time basis, 16 hours per week, to support our growing finance and operational team. About the company We are a trusted provider of fully managed payroll and payment solutions, combining over 45 years of experience with bespoke technology to simplify how businesses manage payroll and financial data. We work with organisations across the UK and beyond, including Jersey, Guernsey, Isle of Man and Ireland, supporting a wide range of sectors with services that save time, reduce risk and ensure compliance with ever-changing tax and payroll regulations. We believe that payroll should be simple, secure and dependable so our clients can focus on growing their business rather than worrying about compliance and reporting. Our team of CIPP-qualified professionals are passionate about delivering excellent client service and building long-term relationships. We're continuously evolving our systems and processes to stay ahead of industry needs, investing in technology and people to improve the experience for clients and their employees alike. The Role As our Bookkeeper & Office Administrator, you will play a central role in ensuring smooth financial operations across the business. You'll be responsible for accurate day-to-day bookkeeping, managing invoicing and payments, preparing financial reports, and supporting compliance tasks including VAT and statutory submissions. You'll also provide essential administrative support that helps the wider business function effectively - from organising meetings and taking minutes to supporting procurement and asset management. This role is ideal for someone who thrives in a structured environment, enjoys working with numbers and systems, and takes pride in doing things right. Strong professionalism and the ability to handle sensitive and confidential information with discretion are essential. This role supports the backbone of our financial integrity and client trust, ensuring timely and accurate accounting that underpins everything we do. You'll work closely with the Managing Director and leadership team, helping to deliver reliable financial insight and excellent service to our internal and external stakeholders. What You'll Be Doing Prepare and issue monthly customer invoices Update the accounts system with Payables and Receivables Produce monthly management reports Monitor, chase and report on overdue accounts Prepare and submit VAT returns Support business compliance activities and training on non-payroll topics Organise internal meetings: agendas, minutes and distribution Assist with procurement and proposals to the Managing Director Maintain asset registers and control Perform ad-hoc duties as required Who We're Looking For You may be the perfect fit if you are: Reliable, disciplined and methodical in your work Comfortable working with financial data and accounting systems Able to communicate professionally and empathetically with customers, adapting to meet the needs of stakeholders as needed Good at organising your own time and prioritising tasks Trustworthy with a strong sense of confidentiality Comfortable with Microsoft Office and similar productivity tools Experience with bookkeeping and the ability to use accounts software effectively are essential. What We Offer A part-time, permanent position, ideal for work-life balance,16 hours per week (flexible working hours) Salary £11,428 - £12,480 (FTE £25,000-£27,000) Flexible working hours across the working week to fit your schedule A supportive, team-oriented environment where your reliability and calm approach are valued Opportunities to contribute to process improvements and the growth of the business How to apply If you are interested in this position and would like to learn more our client would love to hear from you. Please attach your CV to the link provided.
Get Staffed Online Recruitment Limited
Brighton, Sussex
Group Marketing Executive - Financial Services Location: Hove, UK (Office-based initially, hybrid working available after successful probation) Employment Type: Full-Time (Part-Time Considered) Industry: Equipment Leasing Salary: £30,000 + Pension Job Summary Our client is seeking a dynamic and creative Group Marketing Executive to join their team. The successful candidate will play a key role in developing and executing marketing campaigns, managing social media, conducting market research, and supporting overall brand awareness and lead generation efforts to help drive their growth. This is an excellent opportunity for an enthusiastic professional looking to grow their career in a small, but fast-paced and innovative environment within the business banking sector. Supported by the Group Marketing Director, duties will Include: Event booking. Email marketing and database management. Blog article writing. Customer case studies. Managing our client s social media channels. Writing industry awards entries. Management reporting as needed. CRM management. Partner marketing campaigns. Maintaining presentations and marketing guides. Website updates. Competitor analysis. Supporting sales, operations and management with material when needed. Qualifications and Experience: Bachelor s Degree in Marketing, Business, Communications, or a related field desirable but experience is just as equally valued. Two or more years of experience in a marketing role. Proficiency in marketing tools, including website content management, design software, SEO, social media management, and email marketing platforms. Strong copywriting and content creation skills. Experience with CRM and marketing automation tools is a plus. Excellent communication, creativity, and analytical skills. Key Competencies: Strong attention to detail and organizational skills. Ability to multitask and work in a fast-paced environment. Team player with excellent collaboration skills. Data-driven mindset with a passion for creativity and innovation. Benefits: Competitive salary. Career growth and professional development opportunities within an entrepreneurial environment. Flexible working arrangements and a supportive team environment. Pension Scheme. How to Apply If you are a passionate and driven marketing professional, our client would love to hear from you. Please submit your CV and a Cover Letter outlining your experience and suitability for the role.
Feb 02, 2026
Full time
Group Marketing Executive - Financial Services Location: Hove, UK (Office-based initially, hybrid working available after successful probation) Employment Type: Full-Time (Part-Time Considered) Industry: Equipment Leasing Salary: £30,000 + Pension Job Summary Our client is seeking a dynamic and creative Group Marketing Executive to join their team. The successful candidate will play a key role in developing and executing marketing campaigns, managing social media, conducting market research, and supporting overall brand awareness and lead generation efforts to help drive their growth. This is an excellent opportunity for an enthusiastic professional looking to grow their career in a small, but fast-paced and innovative environment within the business banking sector. Supported by the Group Marketing Director, duties will Include: Event booking. Email marketing and database management. Blog article writing. Customer case studies. Managing our client s social media channels. Writing industry awards entries. Management reporting as needed. CRM management. Partner marketing campaigns. Maintaining presentations and marketing guides. Website updates. Competitor analysis. Supporting sales, operations and management with material when needed. Qualifications and Experience: Bachelor s Degree in Marketing, Business, Communications, or a related field desirable but experience is just as equally valued. Two or more years of experience in a marketing role. Proficiency in marketing tools, including website content management, design software, SEO, social media management, and email marketing platforms. Strong copywriting and content creation skills. Experience with CRM and marketing automation tools is a plus. Excellent communication, creativity, and analytical skills. Key Competencies: Strong attention to detail and organizational skills. Ability to multitask and work in a fast-paced environment. Team player with excellent collaboration skills. Data-driven mindset with a passion for creativity and innovation. Benefits: Competitive salary. Career growth and professional development opportunities within an entrepreneurial environment. Flexible working arrangements and a supportive team environment. Pension Scheme. How to Apply If you are a passionate and driven marketing professional, our client would love to hear from you. Please submit your CV and a Cover Letter outlining your experience and suitability for the role.
Job Title: Manager Team: Accounts Department Location: Midlands Office Job Type: Full Time Competitive salary 26 days holiday plus public holidays Pension contributions exceeding the statutory minimum Health plan benefits Flexible working options Free parking at the office Clear opportunities for progression within the firm Ongoing training and professional development support Written by: Louisa Morgan, Accountancy and Finance Recruiter Supported by: Workforce Finance (url removed) Workforce Finance, we are proud to be supporting a very well-established accountancy firm situated within the Midlands, in a pivotal role that is essential due to the continued growth of the business. This is an exciting opportunity to join a dynamic and expanding team in a forward-thinking accountancy practice. Key Responsibilities: Review company financial statements and sole trade accounts Oversee corporation tax returns and ensure accuracy Draft advisory notes with the support of Senior Managers and Directors Manage annual personal tax filings for clients, ensuring compliance Demonstrate a strong understanding of financial statement disclosures Lead the management of client portfolios, acting as the primary point of contact Communicate with clients regarding deadlines and additional requirements Assist Senior Managers and Directors with meeting deadlines for Accounts, Tax, VAT, Payroll, and Company Secretarial tasks Collaborate with clients to gather necessary information and ensure timely submissions Build and nurture strong client relationships, offering expert advice on financial matters Provide guidance on the interpretation of financial results and offer practical advice Support clients with the development and implementation of internal systems, controls, and accounting software Confidently communicate tax and financial advice to clients, helping them navigate complex issues Mentor and support the professional development of junior team members, including senior associates and supervisors Attributes, Requirements & Skills : Minimum 5 years of practice experience Professional qualification (ACA, ACCA, or equivalent) Proven experience managing your own portfolio of clients Strong commitment to maintaining high-level technical knowledge Proficient in Microsoft Outlook, Word, and Excel Software Xero is essential; experience with Iris, Alpha, QuickBooks, and Sage 50 Strong awareness of technology and its application in accounting and practice management Self-motivated and proactive, able to apply skills to new and evolving scenarios Excellent interpersonal and communication skills; able to work well within a team and motivate junior staff Ability to work under pressure while maintaining focus and accuracy Exceptional analytical, research, and problem-solving abilities Interested? To find out more, contact me at (url removed) or alternatively call (phone number removed) .
Feb 01, 2026
Full time
Job Title: Manager Team: Accounts Department Location: Midlands Office Job Type: Full Time Competitive salary 26 days holiday plus public holidays Pension contributions exceeding the statutory minimum Health plan benefits Flexible working options Free parking at the office Clear opportunities for progression within the firm Ongoing training and professional development support Written by: Louisa Morgan, Accountancy and Finance Recruiter Supported by: Workforce Finance (url removed) Workforce Finance, we are proud to be supporting a very well-established accountancy firm situated within the Midlands, in a pivotal role that is essential due to the continued growth of the business. This is an exciting opportunity to join a dynamic and expanding team in a forward-thinking accountancy practice. Key Responsibilities: Review company financial statements and sole trade accounts Oversee corporation tax returns and ensure accuracy Draft advisory notes with the support of Senior Managers and Directors Manage annual personal tax filings for clients, ensuring compliance Demonstrate a strong understanding of financial statement disclosures Lead the management of client portfolios, acting as the primary point of contact Communicate with clients regarding deadlines and additional requirements Assist Senior Managers and Directors with meeting deadlines for Accounts, Tax, VAT, Payroll, and Company Secretarial tasks Collaborate with clients to gather necessary information and ensure timely submissions Build and nurture strong client relationships, offering expert advice on financial matters Provide guidance on the interpretation of financial results and offer practical advice Support clients with the development and implementation of internal systems, controls, and accounting software Confidently communicate tax and financial advice to clients, helping them navigate complex issues Mentor and support the professional development of junior team members, including senior associates and supervisors Attributes, Requirements & Skills : Minimum 5 years of practice experience Professional qualification (ACA, ACCA, or equivalent) Proven experience managing your own portfolio of clients Strong commitment to maintaining high-level technical knowledge Proficient in Microsoft Outlook, Word, and Excel Software Xero is essential; experience with Iris, Alpha, QuickBooks, and Sage 50 Strong awareness of technology and its application in accounting and practice management Self-motivated and proactive, able to apply skills to new and evolving scenarios Excellent interpersonal and communication skills; able to work well within a team and motivate junior staff Ability to work under pressure while maintaining focus and accuracy Exceptional analytical, research, and problem-solving abilities Interested? To find out more, contact me at (url removed) or alternatively call (phone number removed) .
Freelance Senior Contracts Manager / Operations Manager We are looking to identify a client facing individual who resides in the Midlands area of the UK who has experience of managing construction roll out programmes. Our client are looking to engage someone on a freelance basis for an 18 month duration starting circa Feb / March 2026 running until August / Sept 2027 to act as the lead for a large roll out programme. The individual must have experience overseeing roll outs / churn work, multiple sites, quick programmes, running in a sequence. Reporting into a Construction Director the role will involve management of 4/5 Project Managers, who will in turn manage numerous Site Managers. Working closely with the end user client Advising the client on how you intend to approach to work Attending Supplier / Contractor meetings Design Meetings Safety meetings Chairing client progress meetings Producing and amending / updating the master programme using ASTA Visiting Project Managers to audit work The ideal candidate will have previous experience delivering such like programmes of work, possess relevant qualifications/ accreditation's, well versed in the use of ASTA and other software's. Possess good verbal and written communication skills and happy putting together presentations and delivering to the client / supply chain. Will need to be located in central England for ease of attending client meetings and travel to audit projects. The role will be on a Day Rate, to be discussed on application If you fit the above criteria and are available of soon to be available, please apply immediately.
Feb 01, 2026
Contractor
Freelance Senior Contracts Manager / Operations Manager We are looking to identify a client facing individual who resides in the Midlands area of the UK who has experience of managing construction roll out programmes. Our client are looking to engage someone on a freelance basis for an 18 month duration starting circa Feb / March 2026 running until August / Sept 2027 to act as the lead for a large roll out programme. The individual must have experience overseeing roll outs / churn work, multiple sites, quick programmes, running in a sequence. Reporting into a Construction Director the role will involve management of 4/5 Project Managers, who will in turn manage numerous Site Managers. Working closely with the end user client Advising the client on how you intend to approach to work Attending Supplier / Contractor meetings Design Meetings Safety meetings Chairing client progress meetings Producing and amending / updating the master programme using ASTA Visiting Project Managers to audit work The ideal candidate will have previous experience delivering such like programmes of work, possess relevant qualifications/ accreditation's, well versed in the use of ASTA and other software's. Possess good verbal and written communication skills and happy putting together presentations and delivering to the client / supply chain. Will need to be located in central England for ease of attending client meetings and travel to audit projects. The role will be on a Day Rate, to be discussed on application If you fit the above criteria and are available of soon to be available, please apply immediately.
Healthcare Audit Data Analyst £41,278 pa plus excellent benefits London WC1 and home-based 35 hours per week, full-time Fixed Term Contract to 31 March 2027 (potential extension to 31 March 2030) The Royal College of Paediatrics and Child Health (RCPCH) is seeking a highly skilled Healthcare Audit Data Analyst to join our Research and Quality Improvement Directorate, which promotes evidence-based practice and improves health outcomes for children. This is an exciting opportunity to work on national audit programmes that shape paediatric care across the UK. Reporting to the Project Manager (Audits), you will manage complex healthcare datasets, lead on data analysis using R/R Studio, and produce high-quality outputs for clinicians, commissioners, and policy makers. You'll play a key role in delivering robust, reproducible analytical pipelines and ensuring data integrity and security throughout the audit lifecycle. Key responsibilities include: Managing secure handling and analysis of complex audit datasets, ensuring compliance with data governance and protection requirements. Developing reproducible analytical pipelines to underpin audit outputs and support cross-audit working. Analysing large datasets using R/R Studio, producing results at unit, ICB, regional and national levels, and identifying trends and outliers. Maintaining robust data management processes within GitHub environments for version control and collaboration. Producing reports and data outputs for diverse audiences, including clinicians, commissioners, regulators, and patient stakeholders. Acting as a point of contact for technical and data-related queries from those submitting data for analysis. Planning analytical processes for upcoming projects and contributing to departmental reports, including interpretation and editorial content. Supporting the development and enhancement of data capture software and collaborating with internal and external stakeholders. Essential skills and experience: Undergraduate degree or equivalent experience in social or medical science, statistics, or another numerate discipline. Proven experience using R/R Studio (or VS Code) for data cleaning, aggregation, recoding, merging, and advanced analysis (including regression). Experience producing high-quality written reports and documentation for varied audiences. Strong understanding of data governance, security, and version control, including experience with GitHub. Ability to manage and interrogate large, complex datasets and apply appropriate statistical methodologies. Excellent interpersonal skills and ability to build relationships with healthcare professionals. High level of numeracy, attention to detail, and accuracy. Strong IT skills, particularly in MS Excel, Word, and PowerPoint. Desirable: Experience with Stata, SQL, or Python, and advanced Excel functions. Familiarity with Power BI or Quarto for data visualisation and reporting. Experience developing data export and dashboard reporting functions. Understanding of NHS organisational structures and experience preparing data for commissioners and regulators. The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well. The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home. The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment - we place a high priority on ensuring only those who do so are recruited to work for us. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. Closing date: 08 February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Feb 01, 2026
Full time
Healthcare Audit Data Analyst £41,278 pa plus excellent benefits London WC1 and home-based 35 hours per week, full-time Fixed Term Contract to 31 March 2027 (potential extension to 31 March 2030) The Royal College of Paediatrics and Child Health (RCPCH) is seeking a highly skilled Healthcare Audit Data Analyst to join our Research and Quality Improvement Directorate, which promotes evidence-based practice and improves health outcomes for children. This is an exciting opportunity to work on national audit programmes that shape paediatric care across the UK. Reporting to the Project Manager (Audits), you will manage complex healthcare datasets, lead on data analysis using R/R Studio, and produce high-quality outputs for clinicians, commissioners, and policy makers. You'll play a key role in delivering robust, reproducible analytical pipelines and ensuring data integrity and security throughout the audit lifecycle. Key responsibilities include: Managing secure handling and analysis of complex audit datasets, ensuring compliance with data governance and protection requirements. Developing reproducible analytical pipelines to underpin audit outputs and support cross-audit working. Analysing large datasets using R/R Studio, producing results at unit, ICB, regional and national levels, and identifying trends and outliers. Maintaining robust data management processes within GitHub environments for version control and collaboration. Producing reports and data outputs for diverse audiences, including clinicians, commissioners, regulators, and patient stakeholders. Acting as a point of contact for technical and data-related queries from those submitting data for analysis. Planning analytical processes for upcoming projects and contributing to departmental reports, including interpretation and editorial content. Supporting the development and enhancement of data capture software and collaborating with internal and external stakeholders. Essential skills and experience: Undergraduate degree or equivalent experience in social or medical science, statistics, or another numerate discipline. Proven experience using R/R Studio (or VS Code) for data cleaning, aggregation, recoding, merging, and advanced analysis (including regression). Experience producing high-quality written reports and documentation for varied audiences. Strong understanding of data governance, security, and version control, including experience with GitHub. Ability to manage and interrogate large, complex datasets and apply appropriate statistical methodologies. Excellent interpersonal skills and ability to build relationships with healthcare professionals. High level of numeracy, attention to detail, and accuracy. Strong IT skills, particularly in MS Excel, Word, and PowerPoint. Desirable: Experience with Stata, SQL, or Python, and advanced Excel functions. Familiarity with Power BI or Quarto for data visualisation and reporting. Experience developing data export and dashboard reporting functions. Understanding of NHS organisational structures and experience preparing data for commissioners and regulators. The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well. The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home. The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment - we place a high priority on ensuring only those who do so are recruited to work for us. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. Closing date: 08 February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Get Staffed Online Recruitment Limited
Leeds, Yorkshire
Business Support Executive Salary: £26,000 £28,000 per annum Work Basis: Full Time Onsite, 8:30 am 5:30 pm Location: Leeds Marshalls Mill Reporting To: Managing Director The Role This is a rare opportunity to become a central part of a growing business someone who s relied on by leadership, exposed to all corners of the organisation, and given space to grow. Whether you're looking to build a career in operations, business support, or business development, this role offers hands-on experience and the chance to make a meaningful impact from day one. Our client is looking for a proactive, detail-driven Business Support Executive to join their close-knit team in central Leeds. You ll work closely with all areas of the business, including account management, sales and marketing, service delivery, and finance supporting them day-to-day while helping connect the dots between departments, people, and processes, and helping the business maintain operational efficiency. This is an ideal role for someone early in their career who thrives on variety, is eager to learn, and wants to become a key member of a supportive and fast-paced SME environment. You ll take ownership of a range of administrative and operational tasks including finance, supplier management, marketing support, internal systems, and more, while also getting the opportunity to shape your path as the business grows. Our client is looking for someone who s organised, reliable, enthusiastic, and curious with a strong sense of initiative and a desire to take on more responsibility over time. Responsibilities: Business-wide Support: Provide day-to-day administrative support across the business, helping to keep things running smoothly. Leadership Support: Work closely with the Managing Director, Marketing Manager, and Client Relationship Manager, assisting with scheduling, task follow-ups, communications, and general coordination. Financial Administration: Support finance tasks including invoice processing, expenses, reconciliation and data input using Xero, Dext, and their PSA system (Halo). Order and Supplier Management: Process hardware/software orders, liaise with vendors to check stock, pricing and delivery timelines, and track order statuses. System Maintenance: Help maintain accurate internal records across their platforms (including Halo PSA), ensuring smooth handovers between teams. Client and Vendor Communications: Answer and triage external enquiries via email and phone, escalating where appropriate. Office Admin: Coordinate office-based activities, post, couriers, stationery, and assist with onboarding/offboarding processes. Marketing Support: Assist the Marketing Manager with direct mail campaigns, marketing list preparation, supplier coordination, and light research. Business Development Support (aspirational): Over time, support sales and client/prospect engagement activities, proposal admin, and CRM tasks. What They re Looking For: Excellent communication skills both written and verbal. Naturally organised with strong attention to detail. Enthusiastic, adaptable, and eager to take on new challenges. Comfortable juggling multiple tasks with shifting priorities. Confident with Microsoft 365 (especially Excel, Outlook and Word). Experience with Xero, Dext, or PSA tools is a bonus but not required. Prior experience in an admin, operation, or support role is desirable. Benefits: Competitive salary 8% employer pension contribution Performance-related annual bonus Professional development support allowance Opportunity to grow the role and take on more responsibility
Feb 01, 2026
Full time
Business Support Executive Salary: £26,000 £28,000 per annum Work Basis: Full Time Onsite, 8:30 am 5:30 pm Location: Leeds Marshalls Mill Reporting To: Managing Director The Role This is a rare opportunity to become a central part of a growing business someone who s relied on by leadership, exposed to all corners of the organisation, and given space to grow. Whether you're looking to build a career in operations, business support, or business development, this role offers hands-on experience and the chance to make a meaningful impact from day one. Our client is looking for a proactive, detail-driven Business Support Executive to join their close-knit team in central Leeds. You ll work closely with all areas of the business, including account management, sales and marketing, service delivery, and finance supporting them day-to-day while helping connect the dots between departments, people, and processes, and helping the business maintain operational efficiency. This is an ideal role for someone early in their career who thrives on variety, is eager to learn, and wants to become a key member of a supportive and fast-paced SME environment. You ll take ownership of a range of administrative and operational tasks including finance, supplier management, marketing support, internal systems, and more, while also getting the opportunity to shape your path as the business grows. Our client is looking for someone who s organised, reliable, enthusiastic, and curious with a strong sense of initiative and a desire to take on more responsibility over time. Responsibilities: Business-wide Support: Provide day-to-day administrative support across the business, helping to keep things running smoothly. Leadership Support: Work closely with the Managing Director, Marketing Manager, and Client Relationship Manager, assisting with scheduling, task follow-ups, communications, and general coordination. Financial Administration: Support finance tasks including invoice processing, expenses, reconciliation and data input using Xero, Dext, and their PSA system (Halo). Order and Supplier Management: Process hardware/software orders, liaise with vendors to check stock, pricing and delivery timelines, and track order statuses. System Maintenance: Help maintain accurate internal records across their platforms (including Halo PSA), ensuring smooth handovers between teams. Client and Vendor Communications: Answer and triage external enquiries via email and phone, escalating where appropriate. Office Admin: Coordinate office-based activities, post, couriers, stationery, and assist with onboarding/offboarding processes. Marketing Support: Assist the Marketing Manager with direct mail campaigns, marketing list preparation, supplier coordination, and light research. Business Development Support (aspirational): Over time, support sales and client/prospect engagement activities, proposal admin, and CRM tasks. What They re Looking For: Excellent communication skills both written and verbal. Naturally organised with strong attention to detail. Enthusiastic, adaptable, and eager to take on new challenges. Comfortable juggling multiple tasks with shifting priorities. Confident with Microsoft 365 (especially Excel, Outlook and Word). Experience with Xero, Dext, or PSA tools is a bonus but not required. Prior experience in an admin, operation, or support role is desirable. Benefits: Competitive salary 8% employer pension contribution Performance-related annual bonus Professional development support allowance Opportunity to grow the role and take on more responsibility
Adecco Workington is pleased to be recruiting on behalf of our client for a Client Relationship Manager. This opportunity is suited to a candidate with 5 to 10 years' experience within practice, who is either fully qualified or qualified by experience. The role offers a salary of up to 48,000, plus a performance related bonus of up to 17%. Role Client Relationship Manager Based across Carlisle and Keswick Reporting to Managing Director or Partner Key Accountabilities Demonstrate strong commercial awareness by identifying opportunities to develop client relationships, generate additional income and support business growth Deliver all aspects of client work to a high standard, ensuring assignments are completed within agreed timescales and budgets Provide a consistently high quality and proactive service, maintaining strong and trusted client relationships Ensure client satisfaction at all times, resolving queries and issues promptly and professionally Work collaboratively with colleagues to support delivery of the organisation's annual business objectives Support the Managing Director in developing and improving systems and processes to ensure efficient and effective ways of working Maintain a strong working knowledge of relevant systems and software, with the ability to analyse and interpret financial information Keep up to date with changes in relevant legislation and regulatory requirements Demonstrate excellent communication and interpersonal skills to deliver a professional client experience Key Responsibilities Manage a portfolio of approximately 50 to 100 clients, delivering a structured client care approach that adds genuine value Support clients by helping to minimise tax liabilities, improve profitability and plan effectively for the future Ensure the value delivered to clients significantly exceeds the fees charged Plan, prepare, review and present financial information, ensuring all files are accurate, complete and delivered within agreed deadlines Identify and communicate any risks to budgets or timescales, as well as opportunities for additional work Resolve all outstanding client queries prior to internal review and client meetings Prepare business tax computations for review Prepare or oversee the preparation and submission of VAT returns Maintain clients' accounting records and management information as required Prepare management information reports where needed and advise clients on improving profitability and cash flow Attend client premises where required Support ad hoc projects and undertake other reasonable duties as required Please apply with an up to date CV. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 01, 2026
Full time
Adecco Workington is pleased to be recruiting on behalf of our client for a Client Relationship Manager. This opportunity is suited to a candidate with 5 to 10 years' experience within practice, who is either fully qualified or qualified by experience. The role offers a salary of up to 48,000, plus a performance related bonus of up to 17%. Role Client Relationship Manager Based across Carlisle and Keswick Reporting to Managing Director or Partner Key Accountabilities Demonstrate strong commercial awareness by identifying opportunities to develop client relationships, generate additional income and support business growth Deliver all aspects of client work to a high standard, ensuring assignments are completed within agreed timescales and budgets Provide a consistently high quality and proactive service, maintaining strong and trusted client relationships Ensure client satisfaction at all times, resolving queries and issues promptly and professionally Work collaboratively with colleagues to support delivery of the organisation's annual business objectives Support the Managing Director in developing and improving systems and processes to ensure efficient and effective ways of working Maintain a strong working knowledge of relevant systems and software, with the ability to analyse and interpret financial information Keep up to date with changes in relevant legislation and regulatory requirements Demonstrate excellent communication and interpersonal skills to deliver a professional client experience Key Responsibilities Manage a portfolio of approximately 50 to 100 clients, delivering a structured client care approach that adds genuine value Support clients by helping to minimise tax liabilities, improve profitability and plan effectively for the future Ensure the value delivered to clients significantly exceeds the fees charged Plan, prepare, review and present financial information, ensuring all files are accurate, complete and delivered within agreed deadlines Identify and communicate any risks to budgets or timescales, as well as opportunities for additional work Resolve all outstanding client queries prior to internal review and client meetings Prepare business tax computations for review Prepare or oversee the preparation and submission of VAT returns Maintain clients' accounting records and management information as required Prepare management information reports where needed and advise clients on improving profitability and cash flow Attend client premises where required Support ad hoc projects and undertake other reasonable duties as required Please apply with an up to date CV. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
About the role Rotamap Ltd. is a successful employee-owned SME that provides rostering software to the NHS and public hospitals globally. We are searching for an Independent Trustee Director of Rotamap Trustees Ltd., which is in turn the trustee of Rotamap Employee Ownership Trust, established by Rotamap Ltd. An Independent Trustee Director will bring their expertise and experience to check and balance decisions made by the Custodial Directors of Rotamap Ltd., exposing them to ideas and opinions from outside the company. Working alongside internal and external Trustee Directors, they are responsible for observing that the Custodial Directors of Rotamap Ltd. are following the principles set out in Rotamap's constitution, focusing on the right problems and making sound business decisions. We are interested in applicants from various industries: although relevant experience of healthcare, software and employee ownership structures is welcome, it is less important than general experience of leadership, financial management, and tackling unexpected business challenges. Key responsibilities The Independent Trustee Director will be expected to: Gain a good understanding of Rotamap's business environment, principles and employee-led structure Help, support and challenge our elected internal Board of Directors and Trustee Directors Work alongside other Trustee Directors to ensure that the Custodial Directors of Rotamap Ltd. are following the principles set out in Rotamap's constitution Contribute positively to the Board's discussions and decision-making, applying intellectual rigour, considering the impact of decisions on employees, and providing constructive challenge and support to the Board and the Trust Help ensure that the business is being run by the Board on sound financial principles for the benefit of existing and future employee owners Prepare for and actively engage in quarterly Rotamap company board meetings and accompanying meetings with Directors and Trustees Person specification The Independent Trustee Director should: Have previous experience in a Trustee or Non-executive capacity Have experience of working in a people-focused, value-driven organisation Display strong financial acumen Display a commitment to Rotamap with willingness to devote the necessary time and effort to fill the role Be a strong relationship builder, able to challenge effectively and constructively Display good, independent judgement Possess the ability to assess the company's strategic decision-making and governance About Rotamap Rotamap is a small, employee-owned and non-hierarchical company that provides rostering software as a service for public hospitals. Our software is used by over 90% of the UK's Anaesthetic workforce, as well as by a significant portion of the UK's surgical, medical and dental staff. Rotamap aims to make a positive and meaningful contribution to society. Alongside a genuine commitment to our clients, a fundamental part of this goal is ensuring that employees find their work enjoyable and rewarding. We started our employee ownership journey in 2020, becoming fully employee-led in 2023. Rotamap has an unconventional Board structure with no single long-term Managing Director; rather, elected Custodial Directors serve 18-month terms. Their role is not to command, but to coordinate - leadership at Rotamap is a rotating act of service. The result is a governance system that is democratic and collaborative, without the delays of consensus or the control of hierarchy; it is a fuller expression of employee ownership than most, rooted in trust, autonomy, collective intelligence, and shared stewardship. Each Rotamap employee is a co-owner and we operate a distributed decision-making system. Rotamap employees have the power to make tangible changes to both our software and our company, and as we grow as a company we remain committed to our core aim: Provide clinical groups and supporting teams working within departments, directorates and across entire organisations (mainly in public hospitals) with valuable services to help them communicate, collaborate and report more effectively Terms of appointment: Appointment to commence on or soon after April 2026 An initial 24 month term, with optional 24 month extension period. The initial appointment and any subsequent extension will be subject to an employee vote Join quarterly board meetings (lasting approximately 3 hours and involving the majority of the company), held in January, April, July and October Meet with Custodial Directors of Rotamap Ltd. ahead of the board meeting Meet with Custodial Directors of Rotamap Ltd. and Trustee Directors of Rotamap Trustees Ltd., immediately after the board meeting as a review, and halfway between each board meeting Additional time for meetings or advice on specific matters would be agreed on an ad hoc basis Salary - £68.00 per hour or £544.00 per day (where a day is equivalent to 8 hours work). Previous Trustees have averaged 6.5 days per year. Paid in arrears on submission of invoices, which should be submitted at least quarterly Trust composition: 2 x Independent Trustees (including this position), 3 internal Trustee Directors and 2 Board appointed Trustee Directors To apply please email via the button below with the subject line 'Independent Trustee Director', including your CV and a cover letter describing how your experience could help a self-managing employee-led organisation like Rotamap.
Feb 01, 2026
Full time
About the role Rotamap Ltd. is a successful employee-owned SME that provides rostering software to the NHS and public hospitals globally. We are searching for an Independent Trustee Director of Rotamap Trustees Ltd., which is in turn the trustee of Rotamap Employee Ownership Trust, established by Rotamap Ltd. An Independent Trustee Director will bring their expertise and experience to check and balance decisions made by the Custodial Directors of Rotamap Ltd., exposing them to ideas and opinions from outside the company. Working alongside internal and external Trustee Directors, they are responsible for observing that the Custodial Directors of Rotamap Ltd. are following the principles set out in Rotamap's constitution, focusing on the right problems and making sound business decisions. We are interested in applicants from various industries: although relevant experience of healthcare, software and employee ownership structures is welcome, it is less important than general experience of leadership, financial management, and tackling unexpected business challenges. Key responsibilities The Independent Trustee Director will be expected to: Gain a good understanding of Rotamap's business environment, principles and employee-led structure Help, support and challenge our elected internal Board of Directors and Trustee Directors Work alongside other Trustee Directors to ensure that the Custodial Directors of Rotamap Ltd. are following the principles set out in Rotamap's constitution Contribute positively to the Board's discussions and decision-making, applying intellectual rigour, considering the impact of decisions on employees, and providing constructive challenge and support to the Board and the Trust Help ensure that the business is being run by the Board on sound financial principles for the benefit of existing and future employee owners Prepare for and actively engage in quarterly Rotamap company board meetings and accompanying meetings with Directors and Trustees Person specification The Independent Trustee Director should: Have previous experience in a Trustee or Non-executive capacity Have experience of working in a people-focused, value-driven organisation Display strong financial acumen Display a commitment to Rotamap with willingness to devote the necessary time and effort to fill the role Be a strong relationship builder, able to challenge effectively and constructively Display good, independent judgement Possess the ability to assess the company's strategic decision-making and governance About Rotamap Rotamap is a small, employee-owned and non-hierarchical company that provides rostering software as a service for public hospitals. Our software is used by over 90% of the UK's Anaesthetic workforce, as well as by a significant portion of the UK's surgical, medical and dental staff. Rotamap aims to make a positive and meaningful contribution to society. Alongside a genuine commitment to our clients, a fundamental part of this goal is ensuring that employees find their work enjoyable and rewarding. We started our employee ownership journey in 2020, becoming fully employee-led in 2023. Rotamap has an unconventional Board structure with no single long-term Managing Director; rather, elected Custodial Directors serve 18-month terms. Their role is not to command, but to coordinate - leadership at Rotamap is a rotating act of service. The result is a governance system that is democratic and collaborative, without the delays of consensus or the control of hierarchy; it is a fuller expression of employee ownership than most, rooted in trust, autonomy, collective intelligence, and shared stewardship. Each Rotamap employee is a co-owner and we operate a distributed decision-making system. Rotamap employees have the power to make tangible changes to both our software and our company, and as we grow as a company we remain committed to our core aim: Provide clinical groups and supporting teams working within departments, directorates and across entire organisations (mainly in public hospitals) with valuable services to help them communicate, collaborate and report more effectively Terms of appointment: Appointment to commence on or soon after April 2026 An initial 24 month term, with optional 24 month extension period. The initial appointment and any subsequent extension will be subject to an employee vote Join quarterly board meetings (lasting approximately 3 hours and involving the majority of the company), held in January, April, July and October Meet with Custodial Directors of Rotamap Ltd. ahead of the board meeting Meet with Custodial Directors of Rotamap Ltd. and Trustee Directors of Rotamap Trustees Ltd., immediately after the board meeting as a review, and halfway between each board meeting Additional time for meetings or advice on specific matters would be agreed on an ad hoc basis Salary - £68.00 per hour or £544.00 per day (where a day is equivalent to 8 hours work). Previous Trustees have averaged 6.5 days per year. Paid in arrears on submission of invoices, which should be submitted at least quarterly Trust composition: 2 x Independent Trustees (including this position), 3 internal Trustee Directors and 2 Board appointed Trustee Directors To apply please email via the button below with the subject line 'Independent Trustee Director', including your CV and a cover letter describing how your experience could help a self-managing employee-led organisation like Rotamap.
Are you passionate about technology, transformation, and making a real impact in the legal sector? We're more than just a technology consultancy - we're trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions, the leading SaaS practice management platform, we're driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager , where you'll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won't just implement systems; you'll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £70,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: We are at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. We are a UK-based managed service provider and have grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making us a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As Technical Delivery Manager, you'll be at the forefront of driving digital transformation for law firms across the UK. You'll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of our ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You'll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. We're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems-we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 01, 2026
Full time
Are you passionate about technology, transformation, and making a real impact in the legal sector? We're more than just a technology consultancy - we're trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions, the leading SaaS practice management platform, we're driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager , where you'll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won't just implement systems; you'll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £70,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: We are at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. We are a UK-based managed service provider and have grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making us a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As Technical Delivery Manager, you'll be at the forefront of driving digital transformation for law firms across the UK. You'll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of our ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You'll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. We're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems-we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
The role Join Natural Resources Wales as an Operations Engineer and play a key role in delivering sustainable, safety-first engineering solutions that protect communities and the environment. As part of our North East Integrated Engineering team, you'll take the lead on planning and delivering flood risk maintenance, capital improvement works, and innovative infrastructure projects. From day one, you'll be at the heart of designing, procuring, and managing civil engineering schemes that make a real impact. As an operations Engineer you will manage projects, provide technical advice and be a health & safety leader. You will support in response efforts, mentoring junior team members, and collaborating with contractors and partners to ensure successful project delivery. Your work will directly contribute to improving infrastructure resilience and achieving our sustainable management goals. We're looking for someone with a solid civil engineering background-with significant experience. A strong understanding of CDM regulations is essential, as you'll help deliver our annual maintenance programme as Principal Designer and support Client duties. Project management skills (Prince2 desirable), a collaborative mindset, and experience managing budgets and technical systems will set you up for success. This is more than an engineering role-it's an opportunity to help shape the future of climate adaptation and resilience in Wales. If you're passionate about delivering engineering solutions that support communities and the environment, and want to be part of a forward-thinking design team within a great organisation, we'd love to hear from you. This role is based in North East Wales and includes reactive, site based responsibilities that may require attending locations across the region at short notice. For this reason, it's important that the successful candidate is able to respond locally and meet those operational demands within a reasonable timeframe. As an organisation we support flexible working and hybrid working is supported where possible; however, due to the nature of the role, there is an expectation of regular on site attendance and the ability to travel to sites as required .You will be contracted to the NRW office at the above location/ place base. For informal enquiries, please contact Craig Davies who is the Team Leader for the North East Integrated Engineering team - Interviews will be face to face (details of time and location will be shared in advance) Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us This role sits within our Operations Directorate in North East Wales, specifically in the Integrated Engineering team. Our team is responsible for the technical planning and delivery of maintenance and improvements to flood defence assets, ensuring they perform effectively when communities need them most. We work closely with incident response teams, asset management staff, contractors, and stakeholders to keep people safe and reduce the risk of flooding. What you will do Responsible for the production of the annual flood risk asset maintenance programme. Lead on the risk management planning for the work. Production and review of flood incident response and contingency plans/ manuals and planning incident response exercises. Develop procedures for the operation of assets during a flood incident. Lead on the scoping, justification, costing and delivery of discreet asset improvement projects. Have indirect budget responsibility for both revenue and capital projects. In partnership with Procurement deliver framework services and product supplies. Carry out contractor supervision and management. Liaise with stakeholders including; local authorities, land owners, environmental groups, delivering a customer focus. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post Be committed to your own developmentthrough the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Required to take part in incident response activities Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method . A recognised qualification in civil engineering such as a HND/HNC or degree together with related experience and be willing to work towards Incorporated Engineer status or other appropriate professional designation. A broad knowledge of civil engineering design and construction practices, with the ability to develop and apply innovative solutions to problems. Knowledge and experience of H&S best practice and its application in a similar role. Experience of managing projects, including use of ICT and organisational skills. Competent surveying skills including use of supporting software such as AutoCAD and GIS. Participation in cross-team working and stakeholder engagement to establish partnerships in the delivery of NRW flood risk objectives is an essential component of the role, including excellent communication skills and ability to make and convey complex matters to stakeholders. The ability to undertake the 'Client and Designer Role', to comply with CDM 2015. Full UK driving licence. Welsh Language Level requirements: Essential: A1 - Entry level Welsh language levels Please note if you do not meet the level A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Benefits This role will offer a range of benefits, including: Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days generous leave entitlements for all your life needs commitment to professional development health and wellbeing benefits and support weekly wellbeing hour to use as you choose See full details for all the employee benefits you will receive. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a bilingual organisation which complies with the Welsh Language Standards . Welsh language skills are considered an asset to NRW and we encourage and support staff to learn, develop and use their Welsh language skills. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Applications are welcome from individuals who work part time, as part of a job share or who work full time. , GRJ, GGL, TTJ
Feb 01, 2026
Full time
The role Join Natural Resources Wales as an Operations Engineer and play a key role in delivering sustainable, safety-first engineering solutions that protect communities and the environment. As part of our North East Integrated Engineering team, you'll take the lead on planning and delivering flood risk maintenance, capital improvement works, and innovative infrastructure projects. From day one, you'll be at the heart of designing, procuring, and managing civil engineering schemes that make a real impact. As an operations Engineer you will manage projects, provide technical advice and be a health & safety leader. You will support in response efforts, mentoring junior team members, and collaborating with contractors and partners to ensure successful project delivery. Your work will directly contribute to improving infrastructure resilience and achieving our sustainable management goals. We're looking for someone with a solid civil engineering background-with significant experience. A strong understanding of CDM regulations is essential, as you'll help deliver our annual maintenance programme as Principal Designer and support Client duties. Project management skills (Prince2 desirable), a collaborative mindset, and experience managing budgets and technical systems will set you up for success. This is more than an engineering role-it's an opportunity to help shape the future of climate adaptation and resilience in Wales. If you're passionate about delivering engineering solutions that support communities and the environment, and want to be part of a forward-thinking design team within a great organisation, we'd love to hear from you. This role is based in North East Wales and includes reactive, site based responsibilities that may require attending locations across the region at short notice. For this reason, it's important that the successful candidate is able to respond locally and meet those operational demands within a reasonable timeframe. As an organisation we support flexible working and hybrid working is supported where possible; however, due to the nature of the role, there is an expectation of regular on site attendance and the ability to travel to sites as required .You will be contracted to the NRW office at the above location/ place base. For informal enquiries, please contact Craig Davies who is the Team Leader for the North East Integrated Engineering team - Interviews will be face to face (details of time and location will be shared in advance) Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us This role sits within our Operations Directorate in North East Wales, specifically in the Integrated Engineering team. Our team is responsible for the technical planning and delivery of maintenance and improvements to flood defence assets, ensuring they perform effectively when communities need them most. We work closely with incident response teams, asset management staff, contractors, and stakeholders to keep people safe and reduce the risk of flooding. What you will do Responsible for the production of the annual flood risk asset maintenance programme. Lead on the risk management planning for the work. Production and review of flood incident response and contingency plans/ manuals and planning incident response exercises. Develop procedures for the operation of assets during a flood incident. Lead on the scoping, justification, costing and delivery of discreet asset improvement projects. Have indirect budget responsibility for both revenue and capital projects. In partnership with Procurement deliver framework services and product supplies. Carry out contractor supervision and management. Liaise with stakeholders including; local authorities, land owners, environmental groups, delivering a customer focus. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post Be committed to your own developmentthrough the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Required to take part in incident response activities Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method . A recognised qualification in civil engineering such as a HND/HNC or degree together with related experience and be willing to work towards Incorporated Engineer status or other appropriate professional designation. A broad knowledge of civil engineering design and construction practices, with the ability to develop and apply innovative solutions to problems. Knowledge and experience of H&S best practice and its application in a similar role. Experience of managing projects, including use of ICT and organisational skills. Competent surveying skills including use of supporting software such as AutoCAD and GIS. Participation in cross-team working and stakeholder engagement to establish partnerships in the delivery of NRW flood risk objectives is an essential component of the role, including excellent communication skills and ability to make and convey complex matters to stakeholders. The ability to undertake the 'Client and Designer Role', to comply with CDM 2015. Full UK driving licence. Welsh Language Level requirements: Essential: A1 - Entry level Welsh language levels Please note if you do not meet the level A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Benefits This role will offer a range of benefits, including: Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days generous leave entitlements for all your life needs commitment to professional development health and wellbeing benefits and support weekly wellbeing hour to use as you choose See full details for all the employee benefits you will receive. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a bilingual organisation which complies with the Welsh Language Standards . Welsh language skills are considered an asset to NRW and we encourage and support staff to learn, develop and use their Welsh language skills. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Applications are welcome from individuals who work part time, as part of a job share or who work full time. , GRJ, GGL, TTJ
Director of Engineering Remote (UK-based) Full-time £123,969 + benefits Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We're a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups. Our culture has been independently recognised through: Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling). Escape the City's Top 1% Employers - based on anonymous colleague reviews of culture, development, and impact. Investors in People Gold - through external accreditation and colleague feedback. About the Role We're looking for someone to lead the software engineering behind a national education platform, opening up curriculum data and safe AI to support brilliant teaching in every classroom. Oak is entering a critical new phase. Over the next three years, we will support the implementation of a revised national curriculum, deepen adoption of our digital products across schools, and play a leading role in shaping the safe and ethical use of AI in education. We are now seeking a Director of Engineering to lead the technology that underpins this work. This is a senior leadership role with responsibility for Oak's engineering strategy, technical architecture and platform delivery. You will lead engineering teams to build and operate reliable, secure and scalable systems that support teachers at scale and enable innovation across the education sector. You'll work closely with product, design, data, teachers and content leaders to ensure our technology choices are grounded in real classroom needs, strong pedagogy and value for money, while also pushing forward what's possible with the latest approaches and tools. You'll empower teams to get solutions built and products and features shipped. We welcome applications from candidates with senior engineering leadership experience across technology, digital or public service environments, including those who have not previously worked in education. If you're excited by the challenge of building dependable systems that quietly do the heavy lifting for teachers, and shaping how safe AI is used across the sector, we'd love to hear from you. What You'll Be Doing: Develop and manage a high-performing Engineering department, leveraging internal and/or external relationships Manage the Engineering department budget (minimum of 6-figures) Accountable for the department's delivery against division and organisation-wide KPIs. Set and lead Oak's technical direction, ensuring secure, scalable and high-performing platforms aligned with organisational and product priorities and public sector digital standards. Oversee software engineering, architecture, embedding engineering excellence, operational reliability, strong SDLC practice and continuous improvement, and ensuring compliance with relevant digital, security and data standards (including GDS and GDPR). Lead the implementation of data-intensive and emerging technologies (including AI/ML), ensuring production-ready systems and compliance with Oak's technical and safety requirements. Member of the Senior Leadership Team. Lead the strategy and planning, and model the culture of the organisation. Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required. Deputise for the CEO and take on other general responsibilities as required. What We're Looking For: 3+ years' experience overseeing engineering or technical capabilities of a department or division. Experience of being part of a senior or wider leadership team. Experience of recruiting, developing and managing a high-performing department Experience of managing a 6-figure budget and ensuring value for money. Extensive experience delivering secure, scalable, high-quality digital services in production environments. Experience implementing and operating data-intensive or emerging technologies (e.g., AI/ML), ensuring safe, reliable and responsible deployment. Experience leading the evolution of engineering systems over time, including evaluating new technologies, scaling cloud-based services, and ensuring high availability, CI/CD maturity and long-term platform resilience. Experience having deployed production ready AI technology (desirable). You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively. Our Benefits: 25 days annual leave, plus one extra day for each year of service (up to 28) Additional Oak closure days over Christmas/New Year 11% employer pension contribution (with no minimum employee contribution) A 36-hour working week, with half-days on Fridays or every other Friday off Fully remote working - we'll support your home set-up and offer coworking options if preferred Twice-yearly in-person offsites to collaborate, connect, and have fun A culture that genuinely supports flexibility, autonomy, and trust Inclusion and Belonging We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors. We use the Applied recruitment platform to help reduce bias in our hiring process. Key Info: Location: Remote, but you must be based in the UK with the legal right to work here Sponsorship: Unfortunately, we're unable to offer visa sponsorship at this time Closing date: 23:59 on Wednesday, 4 February 2026. We'll be reviewing applications as they come in, and may close the role early If this sounds like the kind of role and team where you could do your life's best work, we'd love to hear from you. Next Steps We aim to run a fair, inclusive process that helps people show what they can really do. Stage 1: Apply (via Applied) You'll apply through the Applied platform. Your application will be scored anonymously against the published criteria and reviewed by more than one assessor. Stage 2: Short practical exercise (video) If you progress, we'll send you a short brief and a few suggested technologies you could use. You'll then have time to go away, create a simple prototype or generate an insight in response to the brief, and record a short video walking us through what you have produced and why. For this role, we will be looking for evidence of technical judgement and engineering thinking, for example, how you approach system design, reliability, security, data or AI safety, rather than production quality or polished demos. The exercise is designed to be accessible to candidates who lead engineering teams and may not code day to day. Videos will be scored by a small group of assessors using clear criteria. Stage 3: Interview A shortlist of candidates will be invited to a competency-based interview, assessed against the criteria set out in the job description. We'll share full details, timelines and support as you progress. We're happy to make reasonable adjustments at any stage. Use of AI in applications You can use AI to help draft your answers, but remember, we are looking for your experiences and insights, not generic or AI-generated responses. We score for specific, real examples and your own judgement. If your answers read like AI output or could describe anyone's experience, they will score poorly. We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, then please get your application in early to avoid missing out.
Feb 01, 2026
Full time
Director of Engineering Remote (UK-based) Full-time £123,969 + benefits Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We're a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups. Our culture has been independently recognised through: Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling). Escape the City's Top 1% Employers - based on anonymous colleague reviews of culture, development, and impact. Investors in People Gold - through external accreditation and colleague feedback. About the Role We're looking for someone to lead the software engineering behind a national education platform, opening up curriculum data and safe AI to support brilliant teaching in every classroom. Oak is entering a critical new phase. Over the next three years, we will support the implementation of a revised national curriculum, deepen adoption of our digital products across schools, and play a leading role in shaping the safe and ethical use of AI in education. We are now seeking a Director of Engineering to lead the technology that underpins this work. This is a senior leadership role with responsibility for Oak's engineering strategy, technical architecture and platform delivery. You will lead engineering teams to build and operate reliable, secure and scalable systems that support teachers at scale and enable innovation across the education sector. You'll work closely with product, design, data, teachers and content leaders to ensure our technology choices are grounded in real classroom needs, strong pedagogy and value for money, while also pushing forward what's possible with the latest approaches and tools. You'll empower teams to get solutions built and products and features shipped. We welcome applications from candidates with senior engineering leadership experience across technology, digital or public service environments, including those who have not previously worked in education. If you're excited by the challenge of building dependable systems that quietly do the heavy lifting for teachers, and shaping how safe AI is used across the sector, we'd love to hear from you. What You'll Be Doing: Develop and manage a high-performing Engineering department, leveraging internal and/or external relationships Manage the Engineering department budget (minimum of 6-figures) Accountable for the department's delivery against division and organisation-wide KPIs. Set and lead Oak's technical direction, ensuring secure, scalable and high-performing platforms aligned with organisational and product priorities and public sector digital standards. Oversee software engineering, architecture, embedding engineering excellence, operational reliability, strong SDLC practice and continuous improvement, and ensuring compliance with relevant digital, security and data standards (including GDS and GDPR). Lead the implementation of data-intensive and emerging technologies (including AI/ML), ensuring production-ready systems and compliance with Oak's technical and safety requirements. Member of the Senior Leadership Team. Lead the strategy and planning, and model the culture of the organisation. Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required. Deputise for the CEO and take on other general responsibilities as required. What We're Looking For: 3+ years' experience overseeing engineering or technical capabilities of a department or division. Experience of being part of a senior or wider leadership team. Experience of recruiting, developing and managing a high-performing department Experience of managing a 6-figure budget and ensuring value for money. Extensive experience delivering secure, scalable, high-quality digital services in production environments. Experience implementing and operating data-intensive or emerging technologies (e.g., AI/ML), ensuring safe, reliable and responsible deployment. Experience leading the evolution of engineering systems over time, including evaluating new technologies, scaling cloud-based services, and ensuring high availability, CI/CD maturity and long-term platform resilience. Experience having deployed production ready AI technology (desirable). You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively. Our Benefits: 25 days annual leave, plus one extra day for each year of service (up to 28) Additional Oak closure days over Christmas/New Year 11% employer pension contribution (with no minimum employee contribution) A 36-hour working week, with half-days on Fridays or every other Friday off Fully remote working - we'll support your home set-up and offer coworking options if preferred Twice-yearly in-person offsites to collaborate, connect, and have fun A culture that genuinely supports flexibility, autonomy, and trust Inclusion and Belonging We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors. We use the Applied recruitment platform to help reduce bias in our hiring process. Key Info: Location: Remote, but you must be based in the UK with the legal right to work here Sponsorship: Unfortunately, we're unable to offer visa sponsorship at this time Closing date: 23:59 on Wednesday, 4 February 2026. We'll be reviewing applications as they come in, and may close the role early If this sounds like the kind of role and team where you could do your life's best work, we'd love to hear from you. Next Steps We aim to run a fair, inclusive process that helps people show what they can really do. Stage 1: Apply (via Applied) You'll apply through the Applied platform. Your application will be scored anonymously against the published criteria and reviewed by more than one assessor. Stage 2: Short practical exercise (video) If you progress, we'll send you a short brief and a few suggested technologies you could use. You'll then have time to go away, create a simple prototype or generate an insight in response to the brief, and record a short video walking us through what you have produced and why. For this role, we will be looking for evidence of technical judgement and engineering thinking, for example, how you approach system design, reliability, security, data or AI safety, rather than production quality or polished demos. The exercise is designed to be accessible to candidates who lead engineering teams and may not code day to day. Videos will be scored by a small group of assessors using clear criteria. Stage 3: Interview A shortlist of candidates will be invited to a competency-based interview, assessed against the criteria set out in the job description. We'll share full details, timelines and support as you progress. We're happy to make reasonable adjustments at any stage. Use of AI in applications You can use AI to help draft your answers, but remember, we are looking for your experiences and insights, not generic or AI-generated responses. We score for specific, real examples and your own judgement. If your answers read like AI output or could describe anyone's experience, they will score poorly. We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, then please get your application in early to avoid missing out.
Event Manager - Events £37,000 -£40,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Manager to take full ownership of a number of leading international b2b events with scope for international travel. The Event Manager will be an experienced professional responsible for the full end-to-end delivery of up to 8 b2b conferences a year - these range in size from 300- 2000. On the larger events additional team members will be supporting too. Role Responsibilities: Event Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Manager Proven track record in the successful strategic, operational, and financial planning and delivery of conferences of varying size. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
Feb 01, 2026
Full time
Event Manager - Events £37,000 -£40,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Manager to take full ownership of a number of leading international b2b events with scope for international travel. The Event Manager will be an experienced professional responsible for the full end-to-end delivery of up to 8 b2b conferences a year - these range in size from 300- 2000. On the larger events additional team members will be supporting too. Role Responsibilities: Event Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Manager Proven track record in the successful strategic, operational, and financial planning and delivery of conferences of varying size. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
Event Manager - Events £37,000 -£44,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Manager to take full ownership of a number of leading international b2b events with scope for international travel. The Event Manager will be an experienced professional responsible for the full end-to-end delivery of up to 8 b2b conferences a year - these range in size from 300- 2000. On the larger events additional team members will be supporting too. Role Responsibilities: Event Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Manager Proven track record in the successful strategic, operational, and financial planning and delivery of conferences of varying size. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
Feb 01, 2026
Full time
Event Manager - Events £37,000 -£44,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Manager to take full ownership of a number of leading international b2b events with scope for international travel. The Event Manager will be an experienced professional responsible for the full end-to-end delivery of up to 8 b2b conferences a year - these range in size from 300- 2000. On the larger events additional team members will be supporting too. Role Responsibilities: Event Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Manager Proven track record in the successful strategic, operational, and financial planning and delivery of conferences of varying size. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
You don't just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn't a function - it's a promise. That promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we're looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office - Hybrid £54,000 - £58,000 DOE + Bonus Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. Our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That's where you come in. As our Service Delivery / Customer Support Manager, you'll lead the team that customers rely on when it matters most. You'll own service standards, influence product decisions, and ensure customers don't just use us - they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We're Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend us because of the service they receive What's on Offer: • £54,000 - £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you're a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we'd love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 01, 2026
Full time
You don't just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn't a function - it's a promise. That promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we're looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office - Hybrid £54,000 - £58,000 DOE + Bonus Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. Our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That's where you come in. As our Service Delivery / Customer Support Manager, you'll lead the team that customers rely on when it matters most. You'll own service standards, influence product decisions, and ensure customers don't just use us - they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We're Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend us because of the service they receive What's on Offer: • £54,000 - £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you're a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we'd love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Account Director Enterprise SaaS Strategic Accounts Consultative Sales Salary: £70k + £40k OTE (Uncapped) Location: Home based About the Role We are hiring a senior Account Director to lead strategic, enterprise-level SaaS sales into a defined portfolio of large, high-value customers within a specialist B2B market. This is a consultative, complex sales role focused on winning and expanding named strategic accounts through structured deal methodology, C-suite engagement, and long-cycle opportunity management. You will inherit qualified late-stage pipeline and work alongside a dedicated Solutions Consultant, allowing you to focus on account strategy, stakeholder management, and deal control. Ideal for an experienced Enterprise Account Executive or Strategic Account Director who thrives in high-value, multi-stakeholder sales environments. Key Responsibilities Own and win strategic enterprise accounts within a defined vertical market Execute structured, consultative SaaS sales cycles typically lasting 6 to 12 months Manage complex, multi-stakeholder buying groups Sell at CEO, COO, MD and C-suite level Lead account strategy and opportunity planning Apply MEDDPIC, Challenger, Miller Heiman or similar structured sales methodologies Control deal progression and qualification rigorously Collaborate with Solutions Consultants for technical demonstrations Maintain accurate pipeline forecasting and deal governance Build long-term executive relationships within target accounts Convert late-stage inherited opportunities to closed revenue What We're Looking For We're looking for a strategic, methodical, consultative seller, not a transactional or high-volume closer. You should be comfortable operating in smaller, reputation-driven markets where credibility and relationship depth matter. Required Experience Proven success in Enterprise SaaS or B2B technology sales Experience closing complex, multi-stakeholder deals Track record managing long sales cycles of 6 to 12 months or more Strategic, named or enterprise account selling experience C-suite customer engagement experience Structured qualification methodology experience such as MEDDPIC, MEDDIC, MEDDICC, Challenger Sale, Miller Heiman or value-based selling frameworks Strong pipeline management and deal control discipline Ideal Background Enterprise Account Executive Strategic Account Director Enterprise Sales Manager Key Account Director Complex B2B software or platform sales Vertical SaaS or niche technology markets Experience selling into interconnected buyer communities is beneficial Personal Profile Consultative and commercially credible Structured and methodical in deal qualification Direct communicator who is comfortable challenging senior buyers Patient and persistent with long sales cycles High integrity sales style with low hype and high substance Strong executive presence Calm, controlled and strategic under pressure Package Base salary £70,000 OTE £45,000 (Uncapped) 27 days holiday (excl. bank holidays), plus 1 additional day off on your birthday Option to take up to 1 day of paid volunteering leave every year Half a day off at the end of the working week during July and August Option to purchase up to 5 days of additional leave Company pension scheme Life insurance (3 x salary) Private health insurance with Aviva
Jan 30, 2026
Full time
Account Director Enterprise SaaS Strategic Accounts Consultative Sales Salary: £70k + £40k OTE (Uncapped) Location: Home based About the Role We are hiring a senior Account Director to lead strategic, enterprise-level SaaS sales into a defined portfolio of large, high-value customers within a specialist B2B market. This is a consultative, complex sales role focused on winning and expanding named strategic accounts through structured deal methodology, C-suite engagement, and long-cycle opportunity management. You will inherit qualified late-stage pipeline and work alongside a dedicated Solutions Consultant, allowing you to focus on account strategy, stakeholder management, and deal control. Ideal for an experienced Enterprise Account Executive or Strategic Account Director who thrives in high-value, multi-stakeholder sales environments. Key Responsibilities Own and win strategic enterprise accounts within a defined vertical market Execute structured, consultative SaaS sales cycles typically lasting 6 to 12 months Manage complex, multi-stakeholder buying groups Sell at CEO, COO, MD and C-suite level Lead account strategy and opportunity planning Apply MEDDPIC, Challenger, Miller Heiman or similar structured sales methodologies Control deal progression and qualification rigorously Collaborate with Solutions Consultants for technical demonstrations Maintain accurate pipeline forecasting and deal governance Build long-term executive relationships within target accounts Convert late-stage inherited opportunities to closed revenue What We're Looking For We're looking for a strategic, methodical, consultative seller, not a transactional or high-volume closer. You should be comfortable operating in smaller, reputation-driven markets where credibility and relationship depth matter. Required Experience Proven success in Enterprise SaaS or B2B technology sales Experience closing complex, multi-stakeholder deals Track record managing long sales cycles of 6 to 12 months or more Strategic, named or enterprise account selling experience C-suite customer engagement experience Structured qualification methodology experience such as MEDDPIC, MEDDIC, MEDDICC, Challenger Sale, Miller Heiman or value-based selling frameworks Strong pipeline management and deal control discipline Ideal Background Enterprise Account Executive Strategic Account Director Enterprise Sales Manager Key Account Director Complex B2B software or platform sales Vertical SaaS or niche technology markets Experience selling into interconnected buyer communities is beneficial Personal Profile Consultative and commercially credible Structured and methodical in deal qualification Direct communicator who is comfortable challenging senior buyers Patient and persistent with long sales cycles High integrity sales style with low hype and high substance Strong executive presence Calm, controlled and strategic under pressure Package Base salary £70,000 OTE £45,000 (Uncapped) 27 days holiday (excl. bank holidays), plus 1 additional day off on your birthday Option to take up to 1 day of paid volunteering leave every year Half a day off at the end of the working week during July and August Option to purchase up to 5 days of additional leave Company pension scheme Life insurance (3 x salary) Private health insurance with Aviva
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jan 30, 2026
Full time
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
