Healthcare Audit Data Analyst £41,278 pa plus excellent benefits London WC1 and home-based 35 hours per week, full-time Fixed Term Contract to 31 March 2027 (potential extension to 31 March 2030) The Royal College of Paediatrics and Child Health (RCPCH) is seeking a highly skilled Healthcare Audit Data Analyst to join our Research and Quality Improvement Directorate, which promotes evidence-based practice and improves health outcomes for children. This is an exciting opportunity to work on national audit programmes that shape paediatric care across the UK. Reporting to the Project Manager (Audits), you will manage complex healthcare datasets, lead on data analysis using R/R Studio, and produce high-quality outputs for clinicians, commissioners, and policy makers. You'll play a key role in delivering robust, reproducible analytical pipelines and ensuring data integrity and security throughout the audit lifecycle. Key responsibilities include: Managing secure handling and analysis of complex audit datasets, ensuring compliance with data governance and protection requirements. Developing reproducible analytical pipelines to underpin audit outputs and support cross-audit working. Analysing large datasets using R/R Studio, producing results at unit, ICB, regional and national levels, and identifying trends and outliers. Maintaining robust data management processes within GitHub environments for version control and collaboration. Producing reports and data outputs for diverse audiences, including clinicians, commissioners, regulators, and patient stakeholders. Acting as a point of contact for technical and data-related queries from those submitting data for analysis. Planning analytical processes for upcoming projects and contributing to departmental reports, including interpretation and editorial content. Supporting the development and enhancement of data capture software and collaborating with internal and external stakeholders. Essential skills and experience: Undergraduate degree or equivalent experience in social or medical science, statistics, or another numerate discipline. Proven experience using R/R Studio (or VS Code) for data cleaning, aggregation, recoding, merging, and advanced analysis (including regression). Experience producing high-quality written reports and documentation for varied audiences. Strong understanding of data governance, security, and version control, including experience with GitHub. Ability to manage and interrogate large, complex datasets and apply appropriate statistical methodologies. Excellent interpersonal skills and ability to build relationships with healthcare professionals. High level of numeracy, attention to detail, and accuracy. Strong IT skills, particularly in MS Excel, Word, and PowerPoint. Desirable: Experience with Stata, SQL, or Python, and advanced Excel functions. Familiarity with Power BI or Quarto for data visualisation and reporting. Experience developing data export and dashboard reporting functions. Understanding of NHS organisational structures and experience preparing data for commissioners and regulators. The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well. The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home. The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment - we place a high priority on ensuring only those who do so are recruited to work for us. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. Closing date: 08 February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Feb 01, 2026
Full time
Healthcare Audit Data Analyst £41,278 pa plus excellent benefits London WC1 and home-based 35 hours per week, full-time Fixed Term Contract to 31 March 2027 (potential extension to 31 March 2030) The Royal College of Paediatrics and Child Health (RCPCH) is seeking a highly skilled Healthcare Audit Data Analyst to join our Research and Quality Improvement Directorate, which promotes evidence-based practice and improves health outcomes for children. This is an exciting opportunity to work on national audit programmes that shape paediatric care across the UK. Reporting to the Project Manager (Audits), you will manage complex healthcare datasets, lead on data analysis using R/R Studio, and produce high-quality outputs for clinicians, commissioners, and policy makers. You'll play a key role in delivering robust, reproducible analytical pipelines and ensuring data integrity and security throughout the audit lifecycle. Key responsibilities include: Managing secure handling and analysis of complex audit datasets, ensuring compliance with data governance and protection requirements. Developing reproducible analytical pipelines to underpin audit outputs and support cross-audit working. Analysing large datasets using R/R Studio, producing results at unit, ICB, regional and national levels, and identifying trends and outliers. Maintaining robust data management processes within GitHub environments for version control and collaboration. Producing reports and data outputs for diverse audiences, including clinicians, commissioners, regulators, and patient stakeholders. Acting as a point of contact for technical and data-related queries from those submitting data for analysis. Planning analytical processes for upcoming projects and contributing to departmental reports, including interpretation and editorial content. Supporting the development and enhancement of data capture software and collaborating with internal and external stakeholders. Essential skills and experience: Undergraduate degree or equivalent experience in social or medical science, statistics, or another numerate discipline. Proven experience using R/R Studio (or VS Code) for data cleaning, aggregation, recoding, merging, and advanced analysis (including regression). Experience producing high-quality written reports and documentation for varied audiences. Strong understanding of data governance, security, and version control, including experience with GitHub. Ability to manage and interrogate large, complex datasets and apply appropriate statistical methodologies. Excellent interpersonal skills and ability to build relationships with healthcare professionals. High level of numeracy, attention to detail, and accuracy. Strong IT skills, particularly in MS Excel, Word, and PowerPoint. Desirable: Experience with Stata, SQL, or Python, and advanced Excel functions. Familiarity with Power BI or Quarto for data visualisation and reporting. Experience developing data export and dashboard reporting functions. Understanding of NHS organisational structures and experience preparing data for commissioners and regulators. The RCPCH has more than 25,000 members and fellows and employs around 200 staff, most of whom work in our London office in Holborn. We have a Devolved Nations team operating from Northern Ireland, Scotland and Wales. Our College values: Include, Influence, Innovate and Inspire, are important to us. These values ensure we bring out the best in each other, strive forward together to make the College a positive and dynamic place to work. The RCPCH champions Equality, Diversity and Inclusion. Our workplace is inclusive, offering a supportive environment where staff can thrive. The College is keen to accept applications from people with protected characteristics. We believe that our staff should represent all of the diverse communities we serve. Join us to help realise our vision of a world where every child is healthy and well. The College operates a flexible and modern working policy, whereby our colleagues work in the office for a minimum of 40% over a 4 week cycle and the remainder from home. The RCPCH is committed to safeguarding the children, young people and adults it has contact with in the exercise of its functions and responsibilities. The RCPCH expects all staff to share this commitment - we place a high priority on ensuring only those who do so are recruited to work for us. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. Closing date: 08 February 2026 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Get Staffed Online Recruitment Limited
Leeds, Yorkshire
Business Support Executive Salary: £26,000 £28,000 per annum Work Basis: Full Time Onsite, 8:30 am 5:30 pm Location: Leeds Marshalls Mill Reporting To: Managing Director The Role This is a rare opportunity to become a central part of a growing business someone who s relied on by leadership, exposed to all corners of the organisation, and given space to grow. Whether you're looking to build a career in operations, business support, or business development, this role offers hands-on experience and the chance to make a meaningful impact from day one. Our client is looking for a proactive, detail-driven Business Support Executive to join their close-knit team in central Leeds. You ll work closely with all areas of the business, including account management, sales and marketing, service delivery, and finance supporting them day-to-day while helping connect the dots between departments, people, and processes, and helping the business maintain operational efficiency. This is an ideal role for someone early in their career who thrives on variety, is eager to learn, and wants to become a key member of a supportive and fast-paced SME environment. You ll take ownership of a range of administrative and operational tasks including finance, supplier management, marketing support, internal systems, and more, while also getting the opportunity to shape your path as the business grows. Our client is looking for someone who s organised, reliable, enthusiastic, and curious with a strong sense of initiative and a desire to take on more responsibility over time. Responsibilities: Business-wide Support: Provide day-to-day administrative support across the business, helping to keep things running smoothly. Leadership Support: Work closely with the Managing Director, Marketing Manager, and Client Relationship Manager, assisting with scheduling, task follow-ups, communications, and general coordination. Financial Administration: Support finance tasks including invoice processing, expenses, reconciliation and data input using Xero, Dext, and their PSA system (Halo). Order and Supplier Management: Process hardware/software orders, liaise with vendors to check stock, pricing and delivery timelines, and track order statuses. System Maintenance: Help maintain accurate internal records across their platforms (including Halo PSA), ensuring smooth handovers between teams. Client and Vendor Communications: Answer and triage external enquiries via email and phone, escalating where appropriate. Office Admin: Coordinate office-based activities, post, couriers, stationery, and assist with onboarding/offboarding processes. Marketing Support: Assist the Marketing Manager with direct mail campaigns, marketing list preparation, supplier coordination, and light research. Business Development Support (aspirational): Over time, support sales and client/prospect engagement activities, proposal admin, and CRM tasks. What They re Looking For: Excellent communication skills both written and verbal. Naturally organised with strong attention to detail. Enthusiastic, adaptable, and eager to take on new challenges. Comfortable juggling multiple tasks with shifting priorities. Confident with Microsoft 365 (especially Excel, Outlook and Word). Experience with Xero, Dext, or PSA tools is a bonus but not required. Prior experience in an admin, operation, or support role is desirable. Benefits: Competitive salary 8% employer pension contribution Performance-related annual bonus Professional development support allowance Opportunity to grow the role and take on more responsibility
Feb 01, 2026
Full time
Business Support Executive Salary: £26,000 £28,000 per annum Work Basis: Full Time Onsite, 8:30 am 5:30 pm Location: Leeds Marshalls Mill Reporting To: Managing Director The Role This is a rare opportunity to become a central part of a growing business someone who s relied on by leadership, exposed to all corners of the organisation, and given space to grow. Whether you're looking to build a career in operations, business support, or business development, this role offers hands-on experience and the chance to make a meaningful impact from day one. Our client is looking for a proactive, detail-driven Business Support Executive to join their close-knit team in central Leeds. You ll work closely with all areas of the business, including account management, sales and marketing, service delivery, and finance supporting them day-to-day while helping connect the dots between departments, people, and processes, and helping the business maintain operational efficiency. This is an ideal role for someone early in their career who thrives on variety, is eager to learn, and wants to become a key member of a supportive and fast-paced SME environment. You ll take ownership of a range of administrative and operational tasks including finance, supplier management, marketing support, internal systems, and more, while also getting the opportunity to shape your path as the business grows. Our client is looking for someone who s organised, reliable, enthusiastic, and curious with a strong sense of initiative and a desire to take on more responsibility over time. Responsibilities: Business-wide Support: Provide day-to-day administrative support across the business, helping to keep things running smoothly. Leadership Support: Work closely with the Managing Director, Marketing Manager, and Client Relationship Manager, assisting with scheduling, task follow-ups, communications, and general coordination. Financial Administration: Support finance tasks including invoice processing, expenses, reconciliation and data input using Xero, Dext, and their PSA system (Halo). Order and Supplier Management: Process hardware/software orders, liaise with vendors to check stock, pricing and delivery timelines, and track order statuses. System Maintenance: Help maintain accurate internal records across their platforms (including Halo PSA), ensuring smooth handovers between teams. Client and Vendor Communications: Answer and triage external enquiries via email and phone, escalating where appropriate. Office Admin: Coordinate office-based activities, post, couriers, stationery, and assist with onboarding/offboarding processes. Marketing Support: Assist the Marketing Manager with direct mail campaigns, marketing list preparation, supplier coordination, and light research. Business Development Support (aspirational): Over time, support sales and client/prospect engagement activities, proposal admin, and CRM tasks. What They re Looking For: Excellent communication skills both written and verbal. Naturally organised with strong attention to detail. Enthusiastic, adaptable, and eager to take on new challenges. Comfortable juggling multiple tasks with shifting priorities. Confident with Microsoft 365 (especially Excel, Outlook and Word). Experience with Xero, Dext, or PSA tools is a bonus but not required. Prior experience in an admin, operation, or support role is desirable. Benefits: Competitive salary 8% employer pension contribution Performance-related annual bonus Professional development support allowance Opportunity to grow the role and take on more responsibility
Adecco Workington is pleased to be recruiting on behalf of our client for a Client Relationship Manager. This opportunity is suited to a candidate with 5 to 10 years' experience within practice, who is either fully qualified or qualified by experience. The role offers a salary of up to 48,000, plus a performance related bonus of up to 17%. Role Client Relationship Manager Based across Carlisle and Keswick Reporting to Managing Director or Partner Key Accountabilities Demonstrate strong commercial awareness by identifying opportunities to develop client relationships, generate additional income and support business growth Deliver all aspects of client work to a high standard, ensuring assignments are completed within agreed timescales and budgets Provide a consistently high quality and proactive service, maintaining strong and trusted client relationships Ensure client satisfaction at all times, resolving queries and issues promptly and professionally Work collaboratively with colleagues to support delivery of the organisation's annual business objectives Support the Managing Director in developing and improving systems and processes to ensure efficient and effective ways of working Maintain a strong working knowledge of relevant systems and software, with the ability to analyse and interpret financial information Keep up to date with changes in relevant legislation and regulatory requirements Demonstrate excellent communication and interpersonal skills to deliver a professional client experience Key Responsibilities Manage a portfolio of approximately 50 to 100 clients, delivering a structured client care approach that adds genuine value Support clients by helping to minimise tax liabilities, improve profitability and plan effectively for the future Ensure the value delivered to clients significantly exceeds the fees charged Plan, prepare, review and present financial information, ensuring all files are accurate, complete and delivered within agreed deadlines Identify and communicate any risks to budgets or timescales, as well as opportunities for additional work Resolve all outstanding client queries prior to internal review and client meetings Prepare business tax computations for review Prepare or oversee the preparation and submission of VAT returns Maintain clients' accounting records and management information as required Prepare management information reports where needed and advise clients on improving profitability and cash flow Attend client premises where required Support ad hoc projects and undertake other reasonable duties as required Please apply with an up to date CV. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Feb 01, 2026
Full time
Adecco Workington is pleased to be recruiting on behalf of our client for a Client Relationship Manager. This opportunity is suited to a candidate with 5 to 10 years' experience within practice, who is either fully qualified or qualified by experience. The role offers a salary of up to 48,000, plus a performance related bonus of up to 17%. Role Client Relationship Manager Based across Carlisle and Keswick Reporting to Managing Director or Partner Key Accountabilities Demonstrate strong commercial awareness by identifying opportunities to develop client relationships, generate additional income and support business growth Deliver all aspects of client work to a high standard, ensuring assignments are completed within agreed timescales and budgets Provide a consistently high quality and proactive service, maintaining strong and trusted client relationships Ensure client satisfaction at all times, resolving queries and issues promptly and professionally Work collaboratively with colleagues to support delivery of the organisation's annual business objectives Support the Managing Director in developing and improving systems and processes to ensure efficient and effective ways of working Maintain a strong working knowledge of relevant systems and software, with the ability to analyse and interpret financial information Keep up to date with changes in relevant legislation and regulatory requirements Demonstrate excellent communication and interpersonal skills to deliver a professional client experience Key Responsibilities Manage a portfolio of approximately 50 to 100 clients, delivering a structured client care approach that adds genuine value Support clients by helping to minimise tax liabilities, improve profitability and plan effectively for the future Ensure the value delivered to clients significantly exceeds the fees charged Plan, prepare, review and present financial information, ensuring all files are accurate, complete and delivered within agreed deadlines Identify and communicate any risks to budgets or timescales, as well as opportunities for additional work Resolve all outstanding client queries prior to internal review and client meetings Prepare business tax computations for review Prepare or oversee the preparation and submission of VAT returns Maintain clients' accounting records and management information as required Prepare management information reports where needed and advise clients on improving profitability and cash flow Attend client premises where required Support ad hoc projects and undertake other reasonable duties as required Please apply with an up to date CV. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
About the role Rotamap Ltd. is a successful employee-owned SME that provides rostering software to the NHS and public hospitals globally. We are searching for an Independent Trustee Director of Rotamap Trustees Ltd., which is in turn the trustee of Rotamap Employee Ownership Trust, established by Rotamap Ltd. An Independent Trustee Director will bring their expertise and experience to check and balance decisions made by the Custodial Directors of Rotamap Ltd., exposing them to ideas and opinions from outside the company. Working alongside internal and external Trustee Directors, they are responsible for observing that the Custodial Directors of Rotamap Ltd. are following the principles set out in Rotamap's constitution, focusing on the right problems and making sound business decisions. We are interested in applicants from various industries: although relevant experience of healthcare, software and employee ownership structures is welcome, it is less important than general experience of leadership, financial management, and tackling unexpected business challenges. Key responsibilities The Independent Trustee Director will be expected to: Gain a good understanding of Rotamap's business environment, principles and employee-led structure Help, support and challenge our elected internal Board of Directors and Trustee Directors Work alongside other Trustee Directors to ensure that the Custodial Directors of Rotamap Ltd. are following the principles set out in Rotamap's constitution Contribute positively to the Board's discussions and decision-making, applying intellectual rigour, considering the impact of decisions on employees, and providing constructive challenge and support to the Board and the Trust Help ensure that the business is being run by the Board on sound financial principles for the benefit of existing and future employee owners Prepare for and actively engage in quarterly Rotamap company board meetings and accompanying meetings with Directors and Trustees Person specification The Independent Trustee Director should: Have previous experience in a Trustee or Non-executive capacity Have experience of working in a people-focused, value-driven organisation Display strong financial acumen Display a commitment to Rotamap with willingness to devote the necessary time and effort to fill the role Be a strong relationship builder, able to challenge effectively and constructively Display good, independent judgement Possess the ability to assess the company's strategic decision-making and governance About Rotamap Rotamap is a small, employee-owned and non-hierarchical company that provides rostering software as a service for public hospitals. Our software is used by over 90% of the UK's Anaesthetic workforce, as well as by a significant portion of the UK's surgical, medical and dental staff. Rotamap aims to make a positive and meaningful contribution to society. Alongside a genuine commitment to our clients, a fundamental part of this goal is ensuring that employees find their work enjoyable and rewarding. We started our employee ownership journey in 2020, becoming fully employee-led in 2023. Rotamap has an unconventional Board structure with no single long-term Managing Director; rather, elected Custodial Directors serve 18-month terms. Their role is not to command, but to coordinate - leadership at Rotamap is a rotating act of service. The result is a governance system that is democratic and collaborative, without the delays of consensus or the control of hierarchy; it is a fuller expression of employee ownership than most, rooted in trust, autonomy, collective intelligence, and shared stewardship. Each Rotamap employee is a co-owner and we operate a distributed decision-making system. Rotamap employees have the power to make tangible changes to both our software and our company, and as we grow as a company we remain committed to our core aim: Provide clinical groups and supporting teams working within departments, directorates and across entire organisations (mainly in public hospitals) with valuable services to help them communicate, collaborate and report more effectively Terms of appointment: Appointment to commence on or soon after April 2026 An initial 24 month term, with optional 24 month extension period. The initial appointment and any subsequent extension will be subject to an employee vote Join quarterly board meetings (lasting approximately 3 hours and involving the majority of the company), held in January, April, July and October Meet with Custodial Directors of Rotamap Ltd. ahead of the board meeting Meet with Custodial Directors of Rotamap Ltd. and Trustee Directors of Rotamap Trustees Ltd., immediately after the board meeting as a review, and halfway between each board meeting Additional time for meetings or advice on specific matters would be agreed on an ad hoc basis Salary - £68.00 per hour or £544.00 per day (where a day is equivalent to 8 hours work). Previous Trustees have averaged 6.5 days per year. Paid in arrears on submission of invoices, which should be submitted at least quarterly Trust composition: 2 x Independent Trustees (including this position), 3 internal Trustee Directors and 2 Board appointed Trustee Directors To apply please email via the button below with the subject line 'Independent Trustee Director', including your CV and a cover letter describing how your experience could help a self-managing employee-led organisation like Rotamap.
Feb 01, 2026
Full time
About the role Rotamap Ltd. is a successful employee-owned SME that provides rostering software to the NHS and public hospitals globally. We are searching for an Independent Trustee Director of Rotamap Trustees Ltd., which is in turn the trustee of Rotamap Employee Ownership Trust, established by Rotamap Ltd. An Independent Trustee Director will bring their expertise and experience to check and balance decisions made by the Custodial Directors of Rotamap Ltd., exposing them to ideas and opinions from outside the company. Working alongside internal and external Trustee Directors, they are responsible for observing that the Custodial Directors of Rotamap Ltd. are following the principles set out in Rotamap's constitution, focusing on the right problems and making sound business decisions. We are interested in applicants from various industries: although relevant experience of healthcare, software and employee ownership structures is welcome, it is less important than general experience of leadership, financial management, and tackling unexpected business challenges. Key responsibilities The Independent Trustee Director will be expected to: Gain a good understanding of Rotamap's business environment, principles and employee-led structure Help, support and challenge our elected internal Board of Directors and Trustee Directors Work alongside other Trustee Directors to ensure that the Custodial Directors of Rotamap Ltd. are following the principles set out in Rotamap's constitution Contribute positively to the Board's discussions and decision-making, applying intellectual rigour, considering the impact of decisions on employees, and providing constructive challenge and support to the Board and the Trust Help ensure that the business is being run by the Board on sound financial principles for the benefit of existing and future employee owners Prepare for and actively engage in quarterly Rotamap company board meetings and accompanying meetings with Directors and Trustees Person specification The Independent Trustee Director should: Have previous experience in a Trustee or Non-executive capacity Have experience of working in a people-focused, value-driven organisation Display strong financial acumen Display a commitment to Rotamap with willingness to devote the necessary time and effort to fill the role Be a strong relationship builder, able to challenge effectively and constructively Display good, independent judgement Possess the ability to assess the company's strategic decision-making and governance About Rotamap Rotamap is a small, employee-owned and non-hierarchical company that provides rostering software as a service for public hospitals. Our software is used by over 90% of the UK's Anaesthetic workforce, as well as by a significant portion of the UK's surgical, medical and dental staff. Rotamap aims to make a positive and meaningful contribution to society. Alongside a genuine commitment to our clients, a fundamental part of this goal is ensuring that employees find their work enjoyable and rewarding. We started our employee ownership journey in 2020, becoming fully employee-led in 2023. Rotamap has an unconventional Board structure with no single long-term Managing Director; rather, elected Custodial Directors serve 18-month terms. Their role is not to command, but to coordinate - leadership at Rotamap is a rotating act of service. The result is a governance system that is democratic and collaborative, without the delays of consensus or the control of hierarchy; it is a fuller expression of employee ownership than most, rooted in trust, autonomy, collective intelligence, and shared stewardship. Each Rotamap employee is a co-owner and we operate a distributed decision-making system. Rotamap employees have the power to make tangible changes to both our software and our company, and as we grow as a company we remain committed to our core aim: Provide clinical groups and supporting teams working within departments, directorates and across entire organisations (mainly in public hospitals) with valuable services to help them communicate, collaborate and report more effectively Terms of appointment: Appointment to commence on or soon after April 2026 An initial 24 month term, with optional 24 month extension period. The initial appointment and any subsequent extension will be subject to an employee vote Join quarterly board meetings (lasting approximately 3 hours and involving the majority of the company), held in January, April, July and October Meet with Custodial Directors of Rotamap Ltd. ahead of the board meeting Meet with Custodial Directors of Rotamap Ltd. and Trustee Directors of Rotamap Trustees Ltd., immediately after the board meeting as a review, and halfway between each board meeting Additional time for meetings or advice on specific matters would be agreed on an ad hoc basis Salary - £68.00 per hour or £544.00 per day (where a day is equivalent to 8 hours work). Previous Trustees have averaged 6.5 days per year. Paid in arrears on submission of invoices, which should be submitted at least quarterly Trust composition: 2 x Independent Trustees (including this position), 3 internal Trustee Directors and 2 Board appointed Trustee Directors To apply please email via the button below with the subject line 'Independent Trustee Director', including your CV and a cover letter describing how your experience could help a self-managing employee-led organisation like Rotamap.
Are you passionate about technology, transformation, and making a real impact in the legal sector? We're more than just a technology consultancy - we're trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions, the leading SaaS practice management platform, we're driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager , where you'll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won't just implement systems; you'll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £70,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: We are at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. We are a UK-based managed service provider and have grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making us a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As Technical Delivery Manager, you'll be at the forefront of driving digital transformation for law firms across the UK. You'll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of our ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You'll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. We're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems-we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 01, 2026
Full time
Are you passionate about technology, transformation, and making a real impact in the legal sector? We're more than just a technology consultancy - we're trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions, the leading SaaS practice management platform, we're driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager , where you'll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won't just implement systems; you'll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £70,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: We are at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. We are a UK-based managed service provider and have grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We're also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making us a central partner in their digital journey. We're a small, friendly team that's passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you'll be hands-on and involved in making sure every client experience exceeds expectations. What You'll Be Doing: As Technical Delivery Manager, you'll be at the forefront of driving digital transformation for law firms across the UK. You'll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of our ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You'll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. We're on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don't just implement systems-we unlock potential. With Actionstep, the world's leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we're helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Programme & Administration Coordinator (Full-Time, Permanent) Salary : £30,000 - £32,000 depending on experience Dramatic Resources specialises in inspirational communication skills training for business that draws on techniques from theatre. Our clients include major international corporations and leading global business schools, yet our approach is personal and friendly, with first-class service values. As Programme and Administration Coordinator your prime focus will be the post-sales administration and organization of our in-person and online training events. You will work with the Client Account Directors to ensure an excellent level of service and communication to our clients and trainer team around the world. You will also provide administration support to the Directors and manage the day-to-day of some larger-scale, rolling programmes and projects. TASKS INCLUDE: Clients & Logistics Liaising with client contacts on logistical arrangements for confirmed training events Collating and sharing detailed logistical information with the trainer team so they have all of the information they need for the travel and successful delivery of each event. Booking hotels for international travel, supporting the trainer team with their travel arrangements and visas (in conjunction with external travel agent and booking platform). Day-to-day administration of some ongoing, large-scale global training programmes, including booking trainers, creating schedules, distributing joining instructions / Zoom / MS Teams links, setting up, running and sending reports from online scheduling systems. Programme Delivery Acting as a 'technical host' for virtual training courses (opening up links, putting participants into breakout rooms, spotlighting contributors etc.) Supporting at in-person events in the UK and, on occasion, internationally. Administration Formatting PowerPoints, reminder notes and other materials to be shared with clients / participants Keeping detailed records of and collating financial information for each programme delivery, e.g. client invoicing details and trainer expenses. Entering data and keeping accurate records on company systems, with a high level of attention to detail Actively contributing to the smooth running of a small office and being willing to jump in where needed, eg answering the main phone line, replenishing office supplies, supporting team days, meeting and greeting office visitors, etc. Providing some general administrative and PA support to the Client Directors Ongoing Projects Managing Dramatic Resources' quarterly Open Course and contributing to the promotion and development of the course To be a point of contact for in-office IT queries and offer some technical support to the wider trainer team. Supporting the implementation and development of internal processes and operations PERSON SPECIFICATION: The successful candidate will: Have excellent organisational, written and verbal communication skills Have some experience working in a similar role, or a role with transferable skills (for example, as a PA, Event Coordinator, Training Coordinator) Understand the importance of absolute clarity and meticulous attention to detail when working with clients and colleagues across continents and time zones Be personable, friendly and able to maintain positive relationships with clients and colleagues at all levels Have a high level of IT skills particularly with Microsoft Office 365 and the ability to quickly get confident with new software. Be comfortable working independently and creating practical systems to successfully manage workload Be able to take initiative, see the bigger picture and be aware of the needs of others working in a small, fast-moving team Have experience of working in the creative industries (desirable but not essential) WE OFFER: 22 days holiday (increasing by 1 day with every year of full-time service), plus the office shut down days around Christmas and New Year, which are gifted as additional holiday. 'Summer Hours' half day Fridays in July & August. A place on our Open Course and opportunities to observe our work and take part in development workshops. Theatre trips to see our team performing. A friendly and informal working environment with a team of 5 full-time and 4 part-time staff in the office, located by Wandsworth Common, in South West London. Please note this is an office-based role, with some flexibility. TO APPLY Please send your CV with a covering letter explaining why you are the best candidate for this job , to Cathryn Parker. As we pride ourselves on the standard of our written communication, the cover letter is an important part of this process. Closing date for applications: 11am on Monday 2 nd February 2026. There will be initial Zoom interviews on 5 th & 6 th February, followed by in-person interviews on Friday 13 th February.
Feb 01, 2026
Full time
Programme & Administration Coordinator (Full-Time, Permanent) Salary : £30,000 - £32,000 depending on experience Dramatic Resources specialises in inspirational communication skills training for business that draws on techniques from theatre. Our clients include major international corporations and leading global business schools, yet our approach is personal and friendly, with first-class service values. As Programme and Administration Coordinator your prime focus will be the post-sales administration and organization of our in-person and online training events. You will work with the Client Account Directors to ensure an excellent level of service and communication to our clients and trainer team around the world. You will also provide administration support to the Directors and manage the day-to-day of some larger-scale, rolling programmes and projects. TASKS INCLUDE: Clients & Logistics Liaising with client contacts on logistical arrangements for confirmed training events Collating and sharing detailed logistical information with the trainer team so they have all of the information they need for the travel and successful delivery of each event. Booking hotels for international travel, supporting the trainer team with their travel arrangements and visas (in conjunction with external travel agent and booking platform). Day-to-day administration of some ongoing, large-scale global training programmes, including booking trainers, creating schedules, distributing joining instructions / Zoom / MS Teams links, setting up, running and sending reports from online scheduling systems. Programme Delivery Acting as a 'technical host' for virtual training courses (opening up links, putting participants into breakout rooms, spotlighting contributors etc.) Supporting at in-person events in the UK and, on occasion, internationally. Administration Formatting PowerPoints, reminder notes and other materials to be shared with clients / participants Keeping detailed records of and collating financial information for each programme delivery, e.g. client invoicing details and trainer expenses. Entering data and keeping accurate records on company systems, with a high level of attention to detail Actively contributing to the smooth running of a small office and being willing to jump in where needed, eg answering the main phone line, replenishing office supplies, supporting team days, meeting and greeting office visitors, etc. Providing some general administrative and PA support to the Client Directors Ongoing Projects Managing Dramatic Resources' quarterly Open Course and contributing to the promotion and development of the course To be a point of contact for in-office IT queries and offer some technical support to the wider trainer team. Supporting the implementation and development of internal processes and operations PERSON SPECIFICATION: The successful candidate will: Have excellent organisational, written and verbal communication skills Have some experience working in a similar role, or a role with transferable skills (for example, as a PA, Event Coordinator, Training Coordinator) Understand the importance of absolute clarity and meticulous attention to detail when working with clients and colleagues across continents and time zones Be personable, friendly and able to maintain positive relationships with clients and colleagues at all levels Have a high level of IT skills particularly with Microsoft Office 365 and the ability to quickly get confident with new software. Be comfortable working independently and creating practical systems to successfully manage workload Be able to take initiative, see the bigger picture and be aware of the needs of others working in a small, fast-moving team Have experience of working in the creative industries (desirable but not essential) WE OFFER: 22 days holiday (increasing by 1 day with every year of full-time service), plus the office shut down days around Christmas and New Year, which are gifted as additional holiday. 'Summer Hours' half day Fridays in July & August. A place on our Open Course and opportunities to observe our work and take part in development workshops. Theatre trips to see our team performing. A friendly and informal working environment with a team of 5 full-time and 4 part-time staff in the office, located by Wandsworth Common, in South West London. Please note this is an office-based role, with some flexibility. TO APPLY Please send your CV with a covering letter explaining why you are the best candidate for this job , to Cathryn Parker. As we pride ourselves on the standard of our written communication, the cover letter is an important part of this process. Closing date for applications: 11am on Monday 2 nd February 2026. There will be initial Zoom interviews on 5 th & 6 th February, followed by in-person interviews on Friday 13 th February.
The role Join Natural Resources Wales as an Operations Engineer and play a key role in delivering sustainable, safety-first engineering solutions that protect communities and the environment. As part of our North East Integrated Engineering team, you'll take the lead on planning and delivering flood risk maintenance, capital improvement works, and innovative infrastructure projects. From day one, you'll be at the heart of designing, procuring, and managing civil engineering schemes that make a real impact. As an operations Engineer you will manage projects, provide technical advice and be a health & safety leader. You will support in response efforts, mentoring junior team members, and collaborating with contractors and partners to ensure successful project delivery. Your work will directly contribute to improving infrastructure resilience and achieving our sustainable management goals. We're looking for someone with a solid civil engineering background-with significant experience. A strong understanding of CDM regulations is essential, as you'll help deliver our annual maintenance programme as Principal Designer and support Client duties. Project management skills (Prince2 desirable), a collaborative mindset, and experience managing budgets and technical systems will set you up for success. This is more than an engineering role-it's an opportunity to help shape the future of climate adaptation and resilience in Wales. If you're passionate about delivering engineering solutions that support communities and the environment, and want to be part of a forward-thinking design team within a great organisation, we'd love to hear from you. This role is based in North East Wales and includes reactive, site based responsibilities that may require attending locations across the region at short notice. For this reason, it's important that the successful candidate is able to respond locally and meet those operational demands within a reasonable timeframe. As an organisation we support flexible working and hybrid working is supported where possible; however, due to the nature of the role, there is an expectation of regular on site attendance and the ability to travel to sites as required .You will be contracted to the NRW office at the above location/ place base. For informal enquiries, please contact Craig Davies who is the Team Leader for the North East Integrated Engineering team - Interviews will be face to face (details of time and location will be shared in advance) Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us This role sits within our Operations Directorate in North East Wales, specifically in the Integrated Engineering team. Our team is responsible for the technical planning and delivery of maintenance and improvements to flood defence assets, ensuring they perform effectively when communities need them most. We work closely with incident response teams, asset management staff, contractors, and stakeholders to keep people safe and reduce the risk of flooding. What you will do Responsible for the production of the annual flood risk asset maintenance programme. Lead on the risk management planning for the work. Production and review of flood incident response and contingency plans/ manuals and planning incident response exercises. Develop procedures for the operation of assets during a flood incident. Lead on the scoping, justification, costing and delivery of discreet asset improvement projects. Have indirect budget responsibility for both revenue and capital projects. In partnership with Procurement deliver framework services and product supplies. Carry out contractor supervision and management. Liaise with stakeholders including; local authorities, land owners, environmental groups, delivering a customer focus. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post Be committed to your own developmentthrough the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Required to take part in incident response activities Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method . A recognised qualification in civil engineering such as a HND/HNC or degree together with related experience and be willing to work towards Incorporated Engineer status or other appropriate professional designation. A broad knowledge of civil engineering design and construction practices, with the ability to develop and apply innovative solutions to problems. Knowledge and experience of H&S best practice and its application in a similar role. Experience of managing projects, including use of ICT and organisational skills. Competent surveying skills including use of supporting software such as AutoCAD and GIS. Participation in cross-team working and stakeholder engagement to establish partnerships in the delivery of NRW flood risk objectives is an essential component of the role, including excellent communication skills and ability to make and convey complex matters to stakeholders. The ability to undertake the 'Client and Designer Role', to comply with CDM 2015. Full UK driving licence. Welsh Language Level requirements: Essential: A1 - Entry level Welsh language levels Please note if you do not meet the level A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Benefits This role will offer a range of benefits, including: Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days generous leave entitlements for all your life needs commitment to professional development health and wellbeing benefits and support weekly wellbeing hour to use as you choose See full details for all the employee benefits you will receive. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a bilingual organisation which complies with the Welsh Language Standards . Welsh language skills are considered an asset to NRW and we encourage and support staff to learn, develop and use their Welsh language skills. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Applications are welcome from individuals who work part time, as part of a job share or who work full time. , GRJ, GGL, TTJ
Feb 01, 2026
Full time
The role Join Natural Resources Wales as an Operations Engineer and play a key role in delivering sustainable, safety-first engineering solutions that protect communities and the environment. As part of our North East Integrated Engineering team, you'll take the lead on planning and delivering flood risk maintenance, capital improvement works, and innovative infrastructure projects. From day one, you'll be at the heart of designing, procuring, and managing civil engineering schemes that make a real impact. As an operations Engineer you will manage projects, provide technical advice and be a health & safety leader. You will support in response efforts, mentoring junior team members, and collaborating with contractors and partners to ensure successful project delivery. Your work will directly contribute to improving infrastructure resilience and achieving our sustainable management goals. We're looking for someone with a solid civil engineering background-with significant experience. A strong understanding of CDM regulations is essential, as you'll help deliver our annual maintenance programme as Principal Designer and support Client duties. Project management skills (Prince2 desirable), a collaborative mindset, and experience managing budgets and technical systems will set you up for success. This is more than an engineering role-it's an opportunity to help shape the future of climate adaptation and resilience in Wales. If you're passionate about delivering engineering solutions that support communities and the environment, and want to be part of a forward-thinking design team within a great organisation, we'd love to hear from you. This role is based in North East Wales and includes reactive, site based responsibilities that may require attending locations across the region at short notice. For this reason, it's important that the successful candidate is able to respond locally and meet those operational demands within a reasonable timeframe. As an organisation we support flexible working and hybrid working is supported where possible; however, due to the nature of the role, there is an expectation of regular on site attendance and the ability to travel to sites as required .You will be contracted to the NRW office at the above location/ place base. For informal enquiries, please contact Craig Davies who is the Team Leader for the North East Integrated Engineering team - Interviews will be face to face (details of time and location will be shared in advance) Successful applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. Appointments are normally made within 4 to 8 weeks of the closing date. About us This role sits within our Operations Directorate in North East Wales, specifically in the Integrated Engineering team. Our team is responsible for the technical planning and delivery of maintenance and improvements to flood defence assets, ensuring they perform effectively when communities need them most. We work closely with incident response teams, asset management staff, contractors, and stakeholders to keep people safe and reduce the risk of flooding. What you will do Responsible for the production of the annual flood risk asset maintenance programme. Lead on the risk management planning for the work. Production and review of flood incident response and contingency plans/ manuals and planning incident response exercises. Develop procedures for the operation of assets during a flood incident. Lead on the scoping, justification, costing and delivery of discreet asset improvement projects. Have indirect budget responsibility for both revenue and capital projects. In partnership with Procurement deliver framework services and product supplies. Carry out contractor supervision and management. Liaise with stakeholders including; local authorities, land owners, environmental groups, delivering a customer focus. Undertake health and safety duties and responsibilities appropriate to the post Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post Be committed to your own developmentthrough the effective use of your personal development plan (known as Sgwrs). Any other reasonable duties requested commensurate with the grade of this role. Required to take part in incident response activities Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method . A recognised qualification in civil engineering such as a HND/HNC or degree together with related experience and be willing to work towards Incorporated Engineer status or other appropriate professional designation. A broad knowledge of civil engineering design and construction practices, with the ability to develop and apply innovative solutions to problems. Knowledge and experience of H&S best practice and its application in a similar role. Experience of managing projects, including use of ICT and organisational skills. Competent surveying skills including use of supporting software such as AutoCAD and GIS. Participation in cross-team working and stakeholder engagement to establish partnerships in the delivery of NRW flood risk objectives is an essential component of the role, including excellent communication skills and ability to make and convey complex matters to stakeholders. The ability to undertake the 'Client and Designer Role', to comply with CDM 2015. Full UK driving licence. Welsh Language Level requirements: Essential: A1 - Entry level Welsh language levels Please note if you do not meet the level A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Benefits This role will offer a range of benefits, including: Civil Service Pension Scheme offering employer contributions of 28.97% (successful internal staff will remain in their current pension scheme) 28 days annual leave, rising to 33 days generous leave entitlements for all your life needs commitment to professional development health and wellbeing benefits and support weekly wellbeing hour to use as you choose See full details for all the employee benefits you will receive. Please keep reading We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to equal opportunities and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a bilingual organisation which complies with the Welsh Language Standards . Welsh language skills are considered an asset to NRW and we encourage and support staff to learn, develop and use their Welsh language skills. You are welcome to apply for any vacancy in Welsh or English and any application submitted will be treated equally. Applications are welcome from individuals who work part time, as part of a job share or who work full time. , GRJ, GGL, TTJ
Director of Engineering Remote (UK-based) Full-time £123,969 + benefits Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We're a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups. Our culture has been independently recognised through: Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling). Escape the City's Top 1% Employers - based on anonymous colleague reviews of culture, development, and impact. Investors in People Gold - through external accreditation and colleague feedback. About the Role We're looking for someone to lead the software engineering behind a national education platform, opening up curriculum data and safe AI to support brilliant teaching in every classroom. Oak is entering a critical new phase. Over the next three years, we will support the implementation of a revised national curriculum, deepen adoption of our digital products across schools, and play a leading role in shaping the safe and ethical use of AI in education. We are now seeking a Director of Engineering to lead the technology that underpins this work. This is a senior leadership role with responsibility for Oak's engineering strategy, technical architecture and platform delivery. You will lead engineering teams to build and operate reliable, secure and scalable systems that support teachers at scale and enable innovation across the education sector. You'll work closely with product, design, data, teachers and content leaders to ensure our technology choices are grounded in real classroom needs, strong pedagogy and value for money, while also pushing forward what's possible with the latest approaches and tools. You'll empower teams to get solutions built and products and features shipped. We welcome applications from candidates with senior engineering leadership experience across technology, digital or public service environments, including those who have not previously worked in education. If you're excited by the challenge of building dependable systems that quietly do the heavy lifting for teachers, and shaping how safe AI is used across the sector, we'd love to hear from you. What You'll Be Doing: Develop and manage a high-performing Engineering department, leveraging internal and/or external relationships Manage the Engineering department budget (minimum of 6-figures) Accountable for the department's delivery against division and organisation-wide KPIs. Set and lead Oak's technical direction, ensuring secure, scalable and high-performing platforms aligned with organisational and product priorities and public sector digital standards. Oversee software engineering, architecture, embedding engineering excellence, operational reliability, strong SDLC practice and continuous improvement, and ensuring compliance with relevant digital, security and data standards (including GDS and GDPR). Lead the implementation of data-intensive and emerging technologies (including AI/ML), ensuring production-ready systems and compliance with Oak's technical and safety requirements. Member of the Senior Leadership Team. Lead the strategy and planning, and model the culture of the organisation. Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required. Deputise for the CEO and take on other general responsibilities as required. What We're Looking For: 3+ years' experience overseeing engineering or technical capabilities of a department or division. Experience of being part of a senior or wider leadership team. Experience of recruiting, developing and managing a high-performing department Experience of managing a 6-figure budget and ensuring value for money. Extensive experience delivering secure, scalable, high-quality digital services in production environments. Experience implementing and operating data-intensive or emerging technologies (e.g., AI/ML), ensuring safe, reliable and responsible deployment. Experience leading the evolution of engineering systems over time, including evaluating new technologies, scaling cloud-based services, and ensuring high availability, CI/CD maturity and long-term platform resilience. Experience having deployed production ready AI technology (desirable). You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively. Our Benefits: 25 days annual leave, plus one extra day for each year of service (up to 28) Additional Oak closure days over Christmas/New Year 11% employer pension contribution (with no minimum employee contribution) A 36-hour working week, with half-days on Fridays or every other Friday off Fully remote working - we'll support your home set-up and offer coworking options if preferred Twice-yearly in-person offsites to collaborate, connect, and have fun A culture that genuinely supports flexibility, autonomy, and trust Inclusion and Belonging We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors. We use the Applied recruitment platform to help reduce bias in our hiring process. Key Info: Location: Remote, but you must be based in the UK with the legal right to work here Sponsorship: Unfortunately, we're unable to offer visa sponsorship at this time Closing date: 23:59 on Wednesday, 4 February 2026. We'll be reviewing applications as they come in, and may close the role early If this sounds like the kind of role and team where you could do your life's best work, we'd love to hear from you. Next Steps We aim to run a fair, inclusive process that helps people show what they can really do. Stage 1: Apply (via Applied) You'll apply through the Applied platform. Your application will be scored anonymously against the published criteria and reviewed by more than one assessor. Stage 2: Short practical exercise (video) If you progress, we'll send you a short brief and a few suggested technologies you could use. You'll then have time to go away, create a simple prototype or generate an insight in response to the brief, and record a short video walking us through what you have produced and why. For this role, we will be looking for evidence of technical judgement and engineering thinking, for example, how you approach system design, reliability, security, data or AI safety, rather than production quality or polished demos. The exercise is designed to be accessible to candidates who lead engineering teams and may not code day to day. Videos will be scored by a small group of assessors using clear criteria. Stage 3: Interview A shortlist of candidates will be invited to a competency-based interview, assessed against the criteria set out in the job description. We'll share full details, timelines and support as you progress. We're happy to make reasonable adjustments at any stage. Use of AI in applications You can use AI to help draft your answers, but remember, we are looking for your experiences and insights, not generic or AI-generated responses. We score for specific, real examples and your own judgement. If your answers read like AI output or could describe anyone's experience, they will score poorly. We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, then please get your application in early to avoid missing out.
Feb 01, 2026
Full time
Director of Engineering Remote (UK-based) Full-time £123,969 + benefits Oak is a fully remote, mission-driven organisation offering high levels of flexibility, autonomy, and purpose. We're a national not-for-profit organisation working in partnership with teachers to create high-quality, sequenced curriculum and lesson resources for pupils across all subjects and age groups. Our culture has been independently recognised through: Flexa verified (93% overall score, including 95% for working hours and 97% for role modelling). Escape the City's Top 1% Employers - based on anonymous colleague reviews of culture, development, and impact. Investors in People Gold - through external accreditation and colleague feedback. About the Role We're looking for someone to lead the software engineering behind a national education platform, opening up curriculum data and safe AI to support brilliant teaching in every classroom. Oak is entering a critical new phase. Over the next three years, we will support the implementation of a revised national curriculum, deepen adoption of our digital products across schools, and play a leading role in shaping the safe and ethical use of AI in education. We are now seeking a Director of Engineering to lead the technology that underpins this work. This is a senior leadership role with responsibility for Oak's engineering strategy, technical architecture and platform delivery. You will lead engineering teams to build and operate reliable, secure and scalable systems that support teachers at scale and enable innovation across the education sector. You'll work closely with product, design, data, teachers and content leaders to ensure our technology choices are grounded in real classroom needs, strong pedagogy and value for money, while also pushing forward what's possible with the latest approaches and tools. You'll empower teams to get solutions built and products and features shipped. We welcome applications from candidates with senior engineering leadership experience across technology, digital or public service environments, including those who have not previously worked in education. If you're excited by the challenge of building dependable systems that quietly do the heavy lifting for teachers, and shaping how safe AI is used across the sector, we'd love to hear from you. What You'll Be Doing: Develop and manage a high-performing Engineering department, leveraging internal and/or external relationships Manage the Engineering department budget (minimum of 6-figures) Accountable for the department's delivery against division and organisation-wide KPIs. Set and lead Oak's technical direction, ensuring secure, scalable and high-performing platforms aligned with organisational and product priorities and public sector digital standards. Oversee software engineering, architecture, embedding engineering excellence, operational reliability, strong SDLC practice and continuous improvement, and ensuring compliance with relevant digital, security and data standards (including GDS and GDPR). Lead the implementation of data-intensive and emerging technologies (including AI/ML), ensuring production-ready systems and compliance with Oak's technical and safety requirements. Member of the Senior Leadership Team. Lead the strategy and planning, and model the culture of the organisation. Work in cross-functional and product-oriented squads with colleagues from across the organisation, as required. Deputise for the CEO and take on other general responsibilities as required. What We're Looking For: 3+ years' experience overseeing engineering or technical capabilities of a department or division. Experience of being part of a senior or wider leadership team. Experience of recruiting, developing and managing a high-performing department Experience of managing a 6-figure budget and ensuring value for money. Extensive experience delivering secure, scalable, high-quality digital services in production environments. Experience implementing and operating data-intensive or emerging technologies (e.g., AI/ML), ensuring safe, reliable and responsible deployment. Experience leading the evolution of engineering systems over time, including evaluating new technologies, scaling cloud-based services, and ensuring high availability, CI/CD maturity and long-term platform resilience. Experience having deployed production ready AI technology (desirable). You will be comfortable working at pace, with a range of digital systems (including proprietary ones as required) and you will continuously look at ways that the team can keep getting better. You will be excellent at working as part of a remote team, building relationships and managing your time effectively. Our Benefits: 25 days annual leave, plus one extra day for each year of service (up to 28) Additional Oak closure days over Christmas/New Year 11% employer pension contribution (with no minimum employee contribution) A 36-hour working week, with half-days on Fridays or every other Friday off Fully remote working - we'll support your home set-up and offer coworking options if preferred Twice-yearly in-person offsites to collaborate, connect, and have fun A culture that genuinely supports flexibility, autonomy, and trust Inclusion and Belonging We believe diverse teams build better products. We warmly welcome applicants from all backgrounds, particularly those who are underrepresented in the tech and education sectors. We use the Applied recruitment platform to help reduce bias in our hiring process. Key Info: Location: Remote, but you must be based in the UK with the legal right to work here Sponsorship: Unfortunately, we're unable to offer visa sponsorship at this time Closing date: 23:59 on Wednesday, 4 February 2026. We'll be reviewing applications as they come in, and may close the role early If this sounds like the kind of role and team where you could do your life's best work, we'd love to hear from you. Next Steps We aim to run a fair, inclusive process that helps people show what they can really do. Stage 1: Apply (via Applied) You'll apply through the Applied platform. Your application will be scored anonymously against the published criteria and reviewed by more than one assessor. Stage 2: Short practical exercise (video) If you progress, we'll send you a short brief and a few suggested technologies you could use. You'll then have time to go away, create a simple prototype or generate an insight in response to the brief, and record a short video walking us through what you have produced and why. For this role, we will be looking for evidence of technical judgement and engineering thinking, for example, how you approach system design, reliability, security, data or AI safety, rather than production quality or polished demos. The exercise is designed to be accessible to candidates who lead engineering teams and may not code day to day. Videos will be scored by a small group of assessors using clear criteria. Stage 3: Interview A shortlist of candidates will be invited to a competency-based interview, assessed against the criteria set out in the job description. We'll share full details, timelines and support as you progress. We're happy to make reasonable adjustments at any stage. Use of AI in applications You can use AI to help draft your answers, but remember, we are looking for your experiences and insights, not generic or AI-generated responses. We score for specific, real examples and your own judgement. If your answers read like AI output or could describe anyone's experience, they will score poorly. We are receiving excellent responses to our job advertisements. This may lead us to close the role early, so if you are considering applying, then please get your application in early to avoid missing out.
Event Manager - Events £37,000 -£40,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Manager to take full ownership of a number of leading international b2b events with scope for international travel. The Event Manager will be an experienced professional responsible for the full end-to-end delivery of up to 8 b2b conferences a year - these range in size from 300- 2000. On the larger events additional team members will be supporting too. Role Responsibilities: Event Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Manager Proven track record in the successful strategic, operational, and financial planning and delivery of conferences of varying size. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
Feb 01, 2026
Full time
Event Manager - Events £37,000 -£40,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Manager to take full ownership of a number of leading international b2b events with scope for international travel. The Event Manager will be an experienced professional responsible for the full end-to-end delivery of up to 8 b2b conferences a year - these range in size from 300- 2000. On the larger events additional team members will be supporting too. Role Responsibilities: Event Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Manager Proven track record in the successful strategic, operational, and financial planning and delivery of conferences of varying size. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
Event Manager - Events £37,000 -£44,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Manager to take full ownership of a number of leading international b2b events with scope for international travel. The Event Manager will be an experienced professional responsible for the full end-to-end delivery of up to 8 b2b conferences a year - these range in size from 300- 2000. On the larger events additional team members will be supporting too. Role Responsibilities: Event Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Manager Proven track record in the successful strategic, operational, and financial planning and delivery of conferences of varying size. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
Feb 01, 2026
Full time
Event Manager - Events £37,000 -£44,000 + Bonus + Excellent Benefits Hybrid Working London Global industry leader in b2b events business seeks a highly talented Event Manager to take full ownership of a number of leading international b2b events with scope for international travel. The Event Manager will be an experienced professional responsible for the full end-to-end delivery of up to 8 b2b conferences a year - these range in size from 300- 2000. On the larger events additional team members will be supporting too. Role Responsibilities: Event Manager Managing end-to-end delivery of allocated events of varying size, format, and complexity across a range of geographies. Working with sales team to create packages that are innovative and profitable, identifying fixed vs variable costs and securing appropriate margins and delivery on ROI. Working with the procured suppliers to significantly improve the experience for their commercial clients and attendees at the events. Creation and implementation of event signage and other collateral and materials. Organise staffing plans and requirements for each event to include task allocation, travel and accommodation booking. Designing and managing floor plans and space requirements for each event. Executing event delivery - with end-to-end accountability for operational management of all events including customer journeys and onsite experience. Responsible for risk and compliance at events - ensure security plans are adhered to and that each event has a full risk assessment. Manage events onsite including running briefings and management of onsite staff and vendors. Budgetary Management Profile Required: Event Manager Proven track record in the successful strategic, operational, and financial planning and delivery of conferences of varying size. Strong negotiation and contracting skills with venues and suppliers. White glove experience for clients and customers implementation. Proactive and takes initiative by being able to identify problems, research and evaluate options creatively and innovatively. Proven experience in managing compliance and roll out risk policies and documentation affecting international events and awards. Budgetary Experience Experience running events internationally Confident decision-making thought leadership and a focus on finding solutions and achieving results by taking accountability and ownership of decisions made. Experience of using table planning/ floor planning software Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media, digital media, print, exhibition, event, conference, outdoor and radio sales, in addition to marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next move.
You don't just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn't a function - it's a promise. That promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we're looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office - Hybrid £54,000 - £58,000 DOE + Bonus Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. Our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That's where you come in. As our Service Delivery / Customer Support Manager, you'll lead the team that customers rely on when it matters most. You'll own service standards, influence product decisions, and ensure customers don't just use us - they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We're Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend us because of the service they receive What's on Offer: • £54,000 - £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you're a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we'd love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 01, 2026
Full time
You don't just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn't a function - it's a promise. That promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we're looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office - Hybrid £54,000 - £58,000 DOE + Bonus Full-Time Monday - Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. Our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That's where you come in. As our Service Delivery / Customer Support Manager, you'll lead the team that customers rely on when it matters most. You'll own service standards, influence product decisions, and ensure customers don't just use us - they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We're Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend us because of the service they receive What's on Offer: • £54,000 - £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you're a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we'd love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Account Director Enterprise SaaS Strategic Accounts Consultative Sales Salary: £70k + £40k OTE (Uncapped) Location: Home based About the Role We are hiring a senior Account Director to lead strategic, enterprise-level SaaS sales into a defined portfolio of large, high-value customers within a specialist B2B market. This is a consultative, complex sales role focused on winning and expanding named strategic accounts through structured deal methodology, C-suite engagement, and long-cycle opportunity management. You will inherit qualified late-stage pipeline and work alongside a dedicated Solutions Consultant, allowing you to focus on account strategy, stakeholder management, and deal control. Ideal for an experienced Enterprise Account Executive or Strategic Account Director who thrives in high-value, multi-stakeholder sales environments. Key Responsibilities Own and win strategic enterprise accounts within a defined vertical market Execute structured, consultative SaaS sales cycles typically lasting 6 to 12 months Manage complex, multi-stakeholder buying groups Sell at CEO, COO, MD and C-suite level Lead account strategy and opportunity planning Apply MEDDPIC, Challenger, Miller Heiman or similar structured sales methodologies Control deal progression and qualification rigorously Collaborate with Solutions Consultants for technical demonstrations Maintain accurate pipeline forecasting and deal governance Build long-term executive relationships within target accounts Convert late-stage inherited opportunities to closed revenue What We're Looking For We're looking for a strategic, methodical, consultative seller, not a transactional or high-volume closer. You should be comfortable operating in smaller, reputation-driven markets where credibility and relationship depth matter. Required Experience Proven success in Enterprise SaaS or B2B technology sales Experience closing complex, multi-stakeholder deals Track record managing long sales cycles of 6 to 12 months or more Strategic, named or enterprise account selling experience C-suite customer engagement experience Structured qualification methodology experience such as MEDDPIC, MEDDIC, MEDDICC, Challenger Sale, Miller Heiman or value-based selling frameworks Strong pipeline management and deal control discipline Ideal Background Enterprise Account Executive Strategic Account Director Enterprise Sales Manager Key Account Director Complex B2B software or platform sales Vertical SaaS or niche technology markets Experience selling into interconnected buyer communities is beneficial Personal Profile Consultative and commercially credible Structured and methodical in deal qualification Direct communicator who is comfortable challenging senior buyers Patient and persistent with long sales cycles High integrity sales style with low hype and high substance Strong executive presence Calm, controlled and strategic under pressure Package Base salary £70,000 OTE £45,000 (Uncapped) 27 days holiday (excl. bank holidays), plus 1 additional day off on your birthday Option to take up to 1 day of paid volunteering leave every year Half a day off at the end of the working week during July and August Option to purchase up to 5 days of additional leave Company pension scheme Life insurance (3 x salary) Private health insurance with Aviva
Jan 30, 2026
Full time
Account Director Enterprise SaaS Strategic Accounts Consultative Sales Salary: £70k + £40k OTE (Uncapped) Location: Home based About the Role We are hiring a senior Account Director to lead strategic, enterprise-level SaaS sales into a defined portfolio of large, high-value customers within a specialist B2B market. This is a consultative, complex sales role focused on winning and expanding named strategic accounts through structured deal methodology, C-suite engagement, and long-cycle opportunity management. You will inherit qualified late-stage pipeline and work alongside a dedicated Solutions Consultant, allowing you to focus on account strategy, stakeholder management, and deal control. Ideal for an experienced Enterprise Account Executive or Strategic Account Director who thrives in high-value, multi-stakeholder sales environments. Key Responsibilities Own and win strategic enterprise accounts within a defined vertical market Execute structured, consultative SaaS sales cycles typically lasting 6 to 12 months Manage complex, multi-stakeholder buying groups Sell at CEO, COO, MD and C-suite level Lead account strategy and opportunity planning Apply MEDDPIC, Challenger, Miller Heiman or similar structured sales methodologies Control deal progression and qualification rigorously Collaborate with Solutions Consultants for technical demonstrations Maintain accurate pipeline forecasting and deal governance Build long-term executive relationships within target accounts Convert late-stage inherited opportunities to closed revenue What We're Looking For We're looking for a strategic, methodical, consultative seller, not a transactional or high-volume closer. You should be comfortable operating in smaller, reputation-driven markets where credibility and relationship depth matter. Required Experience Proven success in Enterprise SaaS or B2B technology sales Experience closing complex, multi-stakeholder deals Track record managing long sales cycles of 6 to 12 months or more Strategic, named or enterprise account selling experience C-suite customer engagement experience Structured qualification methodology experience such as MEDDPIC, MEDDIC, MEDDICC, Challenger Sale, Miller Heiman or value-based selling frameworks Strong pipeline management and deal control discipline Ideal Background Enterprise Account Executive Strategic Account Director Enterprise Sales Manager Key Account Director Complex B2B software or platform sales Vertical SaaS or niche technology markets Experience selling into interconnected buyer communities is beneficial Personal Profile Consultative and commercially credible Structured and methodical in deal qualification Direct communicator who is comfortable challenging senior buyers Patient and persistent with long sales cycles High integrity sales style with low hype and high substance Strong executive presence Calm, controlled and strategic under pressure Package Base salary £70,000 OTE £45,000 (Uncapped) 27 days holiday (excl. bank holidays), plus 1 additional day off on your birthday Option to take up to 1 day of paid volunteering leave every year Half a day off at the end of the working week during July and August Option to purchase up to 5 days of additional leave Company pension scheme Life insurance (3 x salary) Private health insurance with Aviva
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jan 30, 2026
Full time
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Software Platform Engineer - IDAM - 12 month contract - Warton Aerodrome, Lancashire (Remote) - 74.26 ph UMB or 55 ph PAYE (Inside IR35) The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles. The Role We are looking for an experienced engineer to manage our Identity and Access management solutions across Cloud and On-premises networks, ensuring all mobile devices and applications are secure and compliant, and configured to ensure an effective and efficient end-user experience. You will be responsible for designing, implementing, and maintaining the Microsoft identity solutions, including Active Directory, ADFS and Entra to deliver a secure workspace to our users on a variety of operating systems, platforms, and device types. This includes identity and access management, security and compliance policies, updates, and application management. You will work closely with cross-functional teams to ensure that the tailored solutions are delivered in line with the needs of the business, proactively recommending new working practices and adhering to current best practices. This role offers the opportunity to work with the latest cloud technologies, contribute to digital transformation initiatives, and help drive productivity and efficiency across the organization Role Responsibilities: Not limited to What are BAE Systems looking for from you? With over 2 years of experience in identity management, you should be comfortable working in a fast-paced environment, managing multiple projects simultaneously and be able to communicate to both technical and non-technical audiences. You should have strong and demonstratable experience of working with Microsoft's Identit suite, excellent problem-solving skills, and the ability to works both individually and as part of a team. The ability to work successfully to planned deadlines will be one of your key attributes. 3+ years of experience as a Network Engineer Strong knowledge of configuration and administration of Exchange server Configuring servers and mail roles Monitoring to maximise uptime Mail flow and security Backup solutions Cisco Webex Cisco Jabber Security Requirements: SC & UK EYES ONLY This role will require the person to hold full Security Clearance (SC) prior to working onsite. You will need to obtain a BPSS check as part of this process. You must currently hold or be eligible and willing to obtain SC and you must be eligible to work in the UK without sponsorship and have lived and worked in the UK for a minimum 5 year period. If you are unsure as to whether you are eligible, please contact me to discuss. This role also requires you to be a sole British national and therefore hold no other nationalities.
Jan 30, 2026
Contractor
Software Platform Engineer - IDAM - 12 month contract - Warton Aerodrome, Lancashire (Remote) - 74.26 ph UMB or 55 ph PAYE (Inside IR35) The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles. The Role We are looking for an experienced engineer to manage our Identity and Access management solutions across Cloud and On-premises networks, ensuring all mobile devices and applications are secure and compliant, and configured to ensure an effective and efficient end-user experience. You will be responsible for designing, implementing, and maintaining the Microsoft identity solutions, including Active Directory, ADFS and Entra to deliver a secure workspace to our users on a variety of operating systems, platforms, and device types. This includes identity and access management, security and compliance policies, updates, and application management. You will work closely with cross-functional teams to ensure that the tailored solutions are delivered in line with the needs of the business, proactively recommending new working practices and adhering to current best practices. This role offers the opportunity to work with the latest cloud technologies, contribute to digital transformation initiatives, and help drive productivity and efficiency across the organization Role Responsibilities: Not limited to What are BAE Systems looking for from you? With over 2 years of experience in identity management, you should be comfortable working in a fast-paced environment, managing multiple projects simultaneously and be able to communicate to both technical and non-technical audiences. You should have strong and demonstratable experience of working with Microsoft's Identit suite, excellent problem-solving skills, and the ability to works both individually and as part of a team. The ability to work successfully to planned deadlines will be one of your key attributes. 3+ years of experience as a Network Engineer Strong knowledge of configuration and administration of Exchange server Configuring servers and mail roles Monitoring to maximise uptime Mail flow and security Backup solutions Cisco Webex Cisco Jabber Security Requirements: SC & UK EYES ONLY This role will require the person to hold full Security Clearance (SC) prior to working onsite. You will need to obtain a BPSS check as part of this process. You must currently hold or be eligible and willing to obtain SC and you must be eligible to work in the UK without sponsorship and have lived and worked in the UK for a minimum 5 year period. If you are unsure as to whether you are eligible, please contact me to discuss. This role also requires you to be a sole British national and therefore hold no other nationalities.
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we re more than just a technology consultancy - we re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager , where you ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won t just implement systems; you ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £70,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We re a small, friendly team that s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you ll be hands-on and involved in making sure every client experience exceeds expectations. What You ll Be Doing: As Technical Delivery Manager, you ll be at the forefront of driving digital transformation for law firms across the UK. You ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian, we re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don t just implement systems we unlock potential. With Actionstep, the world s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jan 30, 2026
Full time
Are you passionate about technology, transformation, and making a real impact in the legal sector? At Nexian , we re more than just a technology consultancy - we re trusted partners helping professional services firms reimagine the way they work. From AI strategy and Microsoft solutions to our partnership with Actionstep, the leading SaaS practice management platform, we re driving a new era of modern, cloud-based operations for law firms across the UK This is your chance to step into a pivotal role as Technical Delivery Manager , where you ll combine your technical expertise with hands-on leadership to deliver high-quality solutions that truly change how firms operate. You won t just implement systems; you ll become a strategic advisor - helping clients unlock efficiencies, embrace digital innovation, and build a roadmap for long-term success. The Role at a Glance: Technical Delivery Manager Remote (with occasional travel to client sites) Up £70,000 Plus Benefits: 5% pension contribution, flexible core hours Full time - Permanent - Office Hours (40hrs) Product / Service: Technology transformation & management consultancy for legal firms Your Skills: Hands-on experience scoping, implementing and configuring legal practice management software - Actionstep a bonus. End-to-end technical delivery. Pedigree: Heavyweight sector leadership founding team About Us: Nexian is at the forefront of digital transformation, delivering innovative solutions that modernise operations across the professional services sector. Formerly known as Ilicomm, a UK-based managed service provider, Nexian has grown to include digital consultancy, AI strategy, business analysis, data governance, and Microsoft technology services. We re also proud partners of Actionstep, a global leading SaaS practice management platform that is transforming the legal software space. Actionstep allows law firms to replace outdated, hosted systems with a modern, cloud-based experience - making Nexian a central partner in their digital journey. We re a small, friendly team that s passionate about delivering excellent service. Our culture is collaborative, supportive, and grounded in the belief that when we take care of each other, we deliver better outcomes for our clients. No matter your seniority, you ll be hands-on and involved in making sure every client experience exceeds expectations. What You ll Be Doing: As Technical Delivery Manager, you ll be at the forefront of driving digital transformation for law firms across the UK. You ll lead the delivery of cutting-edge Actionstep implementations and innovative digital solutions, ensuring every project makes a tangible difference to how firms operate. Reporting directly to the Client Services Director, you will: • Partner with clients to analyse their practice management needs and design tailored solutions. • Deliver and facilitate pre-defined workshops with clients, capturing requirements, supporting decision-making, and guiding how systems should be configured. • Take ownership of the technical delivery of projects, working closely with project managers and support teams to achieve seamless rollouts. • Become a trusted advisor, guiding firms beyond implementation and unlocking the full potential of Nexian s ecosystem - from Microsoft 365 and Power Platform to AI-driven solutions and strategic third-party tools. What You ll Bring: Experience: • Background in a law firm environment or with a legal technology/software provider. • Proven track record in implementing legal practice management systems. • Strong understanding of legal accounting processes, including billing, compliance, and financial workflows. • Ability to produce clear, structured technical documentation for both internal and client use. • Understands the challenges legal firms face and how the right technology can boost productivity, customer success and the bottom line. Knowledge and Skills: • In-depth knowledge of law firm operations and modern practice management expectations. • Familiarity with Actionstep is highly advantageous, though not essential. • Confident in facilitating discussions with senior stakeholders, managing competing priorities, and influencing decisions to achieve successful outcomes. • Genuine enthusiasm for legal technology and a drive to stay ahead of industry innovations. At Nexian, we re on a mission to reshape the legal sector through the power of technology. As a trusted partner to forward-thinking law firms, we don t just implement systems we unlock potential. With Actionstep, the world s leading SaaS practice management platform, and our expertise in AI, Microsoft, and digital transformation, we re helping firms leave outdated processes behind and embrace a smarter, more connected future. Candidates might currently or previously have worked in: Practice Management System Consultant Legal IT Systems Specialist Implementation Consultant (Legal Tech / SaaS) Applications Consultant / Analyst (Law Firm IT) Technical Project Manager (especially in legal/professional services) Legal Systems Manager / Legal Operations Manager Solutions Consultant (specialising in SaaS or ERP/Practice Management) Business Analyst (Legal Tech focus) Technical Consultant / Solutions Architect (SaaS implementation) Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Head Hunted Recruitment are working exclusively with an award winning business who are one of the largest in their sector and boasting a strong market presence, the company are in the process of hiring an experienced and driven National Accounts Sales Coordinator to join their expanding team. The National Accounts Sales Coordinator will assist the National Accounts Administrator and Managing Director in managing and developing selected national and key accounts to identify and drive opportunities through the business. You will Contribute to developing the business sales strategy to achieve company objectives, sales and targets. National Accounts Sales Coordinator will need to demonstrate excellent communication skills with a strong ability to collaborate and build relationships with both customers and internal teams. This is a key position within the team and as such would suit an individual who has carried out a similar role in a successful SME or similar. National Accounts Sales Coordinator role responsibilities: Monitor and report customer EPOS data, identify trends and highlight sales opportunities with Sales Management and directly with National and Key Accounts. Support Sales Management Team and Fulfilment Team with data/reports on stock availability, pricing and sales to improve forecasting accuracy and ensure timely stock availability for National and Key Accounts Develop relationships with, and be a knowledgeable first point of contact for, all National and Key Accounts ensuring that they receive excellent administrative support Champion key customer initiatives (e.g. new product introductions) and projects (e.g. events) with internal teams (Marketing, NPD, Finance etc.) to ensure efficient and timely delivery on behalf of National and Key Accounts Take responsibility for the quality, accuracy and effectiveness of product listings on National and Key Account web shops, drop ship activity and marketplace sites. Monitor sales, stock and orders to maintain availability. Manage the National and Key Accounts meetings and range review calendars, record minutes and chase up all actions Attend trade shows/client visits and industry events to represent the company when required, Monitor and report on relevant and new competitor activity in-store & online Maintain an accurate CRM database for all National and Key Accounts Be available for occasional store visits or off-site customer meetings National Accounts Sales Coordinator Person Specific & Skills: Excellent communication skills, both written (email, presentation) and verbal with ability to communicate confidently and effectively to others. Proficiency in Math s and English with an understanding of basic financial principles. Strong Administrative background (preferably sales) and/ or proven experience in an analytical role. Experience of implementing new processes and creating business-working documents. Proven computer literacy, including Microsoft Office (in particular Outlook & Excel). Ability to create, run and importantly analyse reports, communicating these to management. Experience in reporting systems and creating documents. Ability to analyse target markets and conduct competitive research. Persistent and flexible approach to challenges. Experience with database management and familiarity with accounting or business software. Ability to work independently and as part of a team in a fast-paced environment. Innovative and self-motivated with the ability to influence and motivate others. Hands on, with creative thinking and problem-solving abilities. Experience in meeting minute taking preferred. Experience with on-line platforms is preferred, but not essential. This is an office based position and comes with an excellent salary of £38K - 40K per annum DOE. Head Hunted Recruitment Services Ltd and associated clients are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best at all times
Jan 30, 2026
Full time
Head Hunted Recruitment are working exclusively with an award winning business who are one of the largest in their sector and boasting a strong market presence, the company are in the process of hiring an experienced and driven National Accounts Sales Coordinator to join their expanding team. The National Accounts Sales Coordinator will assist the National Accounts Administrator and Managing Director in managing and developing selected national and key accounts to identify and drive opportunities through the business. You will Contribute to developing the business sales strategy to achieve company objectives, sales and targets. National Accounts Sales Coordinator will need to demonstrate excellent communication skills with a strong ability to collaborate and build relationships with both customers and internal teams. This is a key position within the team and as such would suit an individual who has carried out a similar role in a successful SME or similar. National Accounts Sales Coordinator role responsibilities: Monitor and report customer EPOS data, identify trends and highlight sales opportunities with Sales Management and directly with National and Key Accounts. Support Sales Management Team and Fulfilment Team with data/reports on stock availability, pricing and sales to improve forecasting accuracy and ensure timely stock availability for National and Key Accounts Develop relationships with, and be a knowledgeable first point of contact for, all National and Key Accounts ensuring that they receive excellent administrative support Champion key customer initiatives (e.g. new product introductions) and projects (e.g. events) with internal teams (Marketing, NPD, Finance etc.) to ensure efficient and timely delivery on behalf of National and Key Accounts Take responsibility for the quality, accuracy and effectiveness of product listings on National and Key Account web shops, drop ship activity and marketplace sites. Monitor sales, stock and orders to maintain availability. Manage the National and Key Accounts meetings and range review calendars, record minutes and chase up all actions Attend trade shows/client visits and industry events to represent the company when required, Monitor and report on relevant and new competitor activity in-store & online Maintain an accurate CRM database for all National and Key Accounts Be available for occasional store visits or off-site customer meetings National Accounts Sales Coordinator Person Specific & Skills: Excellent communication skills, both written (email, presentation) and verbal with ability to communicate confidently and effectively to others. Proficiency in Math s and English with an understanding of basic financial principles. Strong Administrative background (preferably sales) and/ or proven experience in an analytical role. Experience of implementing new processes and creating business-working documents. Proven computer literacy, including Microsoft Office (in particular Outlook & Excel). Ability to create, run and importantly analyse reports, communicating these to management. Experience in reporting systems and creating documents. Ability to analyse target markets and conduct competitive research. Persistent and flexible approach to challenges. Experience with database management and familiarity with accounting or business software. Ability to work independently and as part of a team in a fast-paced environment. Innovative and self-motivated with the ability to influence and motivate others. Hands on, with creative thinking and problem-solving abilities. Experience in meeting minute taking preferred. Experience with on-line platforms is preferred, but not essential. This is an office based position and comes with an excellent salary of £38K - 40K per annum DOE. Head Hunted Recruitment Services Ltd and associated clients are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best at all times
Working Location: Office based from South Marston, Swindon. We recognise you'll need to visit clients externally. Hours: Full-time, Monday to Friday, typically 9:30am to 6pm with flexibility due to nature of sales in hospitality. Reports to: Directors Salary: Negotiable depending on experience. Overview ZPos is a fast-growing technology company serving the hospitality sector across the UK. We provide online ordering websites, software, EPoS, connectivity, marketing, and a wide range of supporting services to restaurants, takeaways, and other SMEs. As the business has grown, so has the need for a senior leader to own and develop our sales function. We are now looking for a Commercial Sales Manager to create, lead, and scale our sales department, working closely with the directors and taking responsibility for sales strategy, performance, and growth. Our core client base is hospitality businesses, particularly restaurants and takeaways, and this role will support and guide sales activity within that market while building a team and structure around it. The Role As Commercial Sales Manager, you will be responsible for building and leading the sales department at ZPos. Your primary focus will be on defining strategy, implementing structure, setting direction, and developing a high-performing sales team. While this is not a frontline sales role, you will remain involved in sales activity where appropriate, particularly with key clients or strategic opportunities. You will lead by example, helping to shape how we sell to hospitality businesses and setting standards for quality, professionalism, and commercial thinking. You will inherit an existing Sales Executive and will be expected to recruit and develop additional roles, including an experienced Sales Executive and a Client Account Manager. You will take ownership of both new business and account growth, ensuring sales activity is structured, commercially focused, and scalable. Key Responsibilities Create and own the overall sales strategy for the business Build and lead the sales department, including recruitment and team development Manage and coach sales staff through clear objectives, targets, and performance reviews Define and implement structured sales processes and pipelines Set and monitor realistic but ambitious sales targets and KPIs Support sales activity with key or complex hospitality clients when needed Ensure consistent follow-up, forecasting, and reporting across the sales team Work closely with marketing, projects, and support to align sales with delivery Improve revenue per client through structured upselling and account growth Provide regular commercial insight and performance updates to the directors What We Are Looking For Essential Proven experience leading a sales function or department Strong background in B2B sales, ideally within technology, SaaS, or services High level of commercial awareness and strategic thinking Experience recruiting, managing, and developing sales teams Confidence implementing sales processes, targets, and systems Strong leadership presence with the ability to influence across departments Excellent communication, negotiation, and decision-making skills Desirable Experience selling to hospitality businesses such as restaurants or takeaways Experience working with recurring or subscription-based revenue models Background in a growing or scaling business Experience managing both new business and account growth What Success Looks Like A clearly structured and well-run sales department with consistent and predictable sales activity and reporting Improved sales volumes, conversion rates and average client value A motivated, accountable sales team with clear direction Strong collaboration between sales and other departments Why Join ZPos 31 paid holiday days (including Bank Holidays) + Birthday day off Healthcare cash plan + Paid volunteering days + Employee benefits platform (including Cyclescheme and shopping discounts) + Staff discounts at our sister brands (including a coffee shop) + Free soft drinks, barista-grade coffee, tea, and fruit + Birthday gift allowance Modern, well-equipped offices + Free parking + Company events Company pension
Jan 30, 2026
Full time
Working Location: Office based from South Marston, Swindon. We recognise you'll need to visit clients externally. Hours: Full-time, Monday to Friday, typically 9:30am to 6pm with flexibility due to nature of sales in hospitality. Reports to: Directors Salary: Negotiable depending on experience. Overview ZPos is a fast-growing technology company serving the hospitality sector across the UK. We provide online ordering websites, software, EPoS, connectivity, marketing, and a wide range of supporting services to restaurants, takeaways, and other SMEs. As the business has grown, so has the need for a senior leader to own and develop our sales function. We are now looking for a Commercial Sales Manager to create, lead, and scale our sales department, working closely with the directors and taking responsibility for sales strategy, performance, and growth. Our core client base is hospitality businesses, particularly restaurants and takeaways, and this role will support and guide sales activity within that market while building a team and structure around it. The Role As Commercial Sales Manager, you will be responsible for building and leading the sales department at ZPos. Your primary focus will be on defining strategy, implementing structure, setting direction, and developing a high-performing sales team. While this is not a frontline sales role, you will remain involved in sales activity where appropriate, particularly with key clients or strategic opportunities. You will lead by example, helping to shape how we sell to hospitality businesses and setting standards for quality, professionalism, and commercial thinking. You will inherit an existing Sales Executive and will be expected to recruit and develop additional roles, including an experienced Sales Executive and a Client Account Manager. You will take ownership of both new business and account growth, ensuring sales activity is structured, commercially focused, and scalable. Key Responsibilities Create and own the overall sales strategy for the business Build and lead the sales department, including recruitment and team development Manage and coach sales staff through clear objectives, targets, and performance reviews Define and implement structured sales processes and pipelines Set and monitor realistic but ambitious sales targets and KPIs Support sales activity with key or complex hospitality clients when needed Ensure consistent follow-up, forecasting, and reporting across the sales team Work closely with marketing, projects, and support to align sales with delivery Improve revenue per client through structured upselling and account growth Provide regular commercial insight and performance updates to the directors What We Are Looking For Essential Proven experience leading a sales function or department Strong background in B2B sales, ideally within technology, SaaS, or services High level of commercial awareness and strategic thinking Experience recruiting, managing, and developing sales teams Confidence implementing sales processes, targets, and systems Strong leadership presence with the ability to influence across departments Excellent communication, negotiation, and decision-making skills Desirable Experience selling to hospitality businesses such as restaurants or takeaways Experience working with recurring or subscription-based revenue models Background in a growing or scaling business Experience managing both new business and account growth What Success Looks Like A clearly structured and well-run sales department with consistent and predictable sales activity and reporting Improved sales volumes, conversion rates and average client value A motivated, accountable sales team with clear direction Strong collaboration between sales and other departments Why Join ZPos 31 paid holiday days (including Bank Holidays) + Birthday day off Healthcare cash plan + Paid volunteering days + Employee benefits platform (including Cyclescheme and shopping discounts) + Staff discounts at our sister brands (including a coffee shop) + Free soft drinks, barista-grade coffee, tea, and fruit + Birthday gift allowance Modern, well-equipped offices + Free parking + Company events Company pension
Position: Business Manager (C.A.S.E) Location: Covering UK & Ireland (Ideally based Birmingham up to Scottish Boarder) Salary: Up to £65k basic + Commission + Car + Benefits The Company: Chemicals Distributor The Role: • This role is technical as well as commercial, assisting the Sales Director, who is responsible for a wide array of products to Global clients. • Growing the already successful business. • Looking at new customer sectors and principal development. • Managing and developing current customers, achieving budget for growth and profit. • Assisting customer with solution-based sales. • Expand the current department focusing on new customers sectors and principal development. • Supporting principles and customers with extensive technical understanding and experience in this sector. • Attention to detail is essential. • Assist with exhibitions and all with sales enquiries from clients. • Raise purchase orders / negotiating with suppliers and sourcing. • The role will be field based with the ability to travel at least once per week to office either in Surrey or Liverpool. • Overseas travel may be requested on an occasional basis. • Ensure correct process and documentation is provided for customers including shipping and order processing. • Work with all stake holders in the wider team taking full responsibility ensuring margins and sales are maintained. • Action and remedy non-conformances when they arise. • Report to Sales Director and broader team on margins, analysis, projects and market trends. Requirements: • Proven track record and experience in the Chemical Industry. • Ideally technical and commercial experience of Resins and CASE products to the sector. • Experience of working with ERP systems (SAP is desirable) and business intelligence software. • Excellent communication skills essential. • Full driving licence
Jan 30, 2026
Full time
Position: Business Manager (C.A.S.E) Location: Covering UK & Ireland (Ideally based Birmingham up to Scottish Boarder) Salary: Up to £65k basic + Commission + Car + Benefits The Company: Chemicals Distributor The Role: • This role is technical as well as commercial, assisting the Sales Director, who is responsible for a wide array of products to Global clients. • Growing the already successful business. • Looking at new customer sectors and principal development. • Managing and developing current customers, achieving budget for growth and profit. • Assisting customer with solution-based sales. • Expand the current department focusing on new customers sectors and principal development. • Supporting principles and customers with extensive technical understanding and experience in this sector. • Attention to detail is essential. • Assist with exhibitions and all with sales enquiries from clients. • Raise purchase orders / negotiating with suppliers and sourcing. • The role will be field based with the ability to travel at least once per week to office either in Surrey or Liverpool. • Overseas travel may be requested on an occasional basis. • Ensure correct process and documentation is provided for customers including shipping and order processing. • Work with all stake holders in the wider team taking full responsibility ensuring margins and sales are maintained. • Action and remedy non-conformances when they arise. • Report to Sales Director and broader team on margins, analysis, projects and market trends. Requirements: • Proven track record and experience in the Chemical Industry. • Ideally technical and commercial experience of Resins and CASE products to the sector. • Experience of working with ERP systems (SAP is desirable) and business intelligence software. • Excellent communication skills essential. • Full driving licence
Group Marketing Executive - Financial Services Location: Hove, UK (Office-based initially, hybrid working available after successful probation) Employment Type: Full-Time (Part-Time Considered) Industry: Equipment Leasing Salary: £30,000 + Pension Job Summary We are seeking a dynamic and creative Group Marketing Executive to join our team. The successful candidate will play a key role in developing and executing marketing campaigns, managing social media, conducting market research, and supporting overall brand awareness and lead generation efforts to help drive our growth. This is an excellent opportunity for an enthusiastic professional looking to grow their career in a small, but fast-paced and innovative environment within the business banking sector. Supported by the Group Marketing Director, duties will Include: Event booking. Email marketing and database management. Blog article writing. Customer case studies. Managing our social media channels. Writing industry awards entries. Management reporting as needed. CRM management. Partner marketing campaigns. Maintaining presentations and marketing guides. Website updates. Competitor analysis. Supporting sales, operations and management with material when needed. Qualifications and Experience: Bachelor s Degree in Marketing, Business, Communications, or a related field desirable but experience is just as equally valued. Two or more years of experience in a marketing role. Proficiency in marketing tools, including website content management, design software, SEO, social media management, and email marketing platforms. Strong copywriting and content creation skills. Experience with CRM and marketing automation tools is a plus. Excellent communication, creativity, and analytical skills. Key Competencies: Strong attention to detail and organizational skills. Ability to multitask and work in a fast-paced environment. Team player with excellent collaboration skills. Data-driven mindset with a passion for creativity and innovation. Benefits: Competitive salary. Career growth and professional development opportunities within an entrepreneurial environment. Flexible working arrangements and a supportive team environment. Pension Scheme. How to Apply If you are a passionate and driven marketing professional, we would love to hear from you. Please submit your CV and a Cover Letter outlining your experience and suitability for the role.
Jan 30, 2026
Full time
Group Marketing Executive - Financial Services Location: Hove, UK (Office-based initially, hybrid working available after successful probation) Employment Type: Full-Time (Part-Time Considered) Industry: Equipment Leasing Salary: £30,000 + Pension Job Summary We are seeking a dynamic and creative Group Marketing Executive to join our team. The successful candidate will play a key role in developing and executing marketing campaigns, managing social media, conducting market research, and supporting overall brand awareness and lead generation efforts to help drive our growth. This is an excellent opportunity for an enthusiastic professional looking to grow their career in a small, but fast-paced and innovative environment within the business banking sector. Supported by the Group Marketing Director, duties will Include: Event booking. Email marketing and database management. Blog article writing. Customer case studies. Managing our social media channels. Writing industry awards entries. Management reporting as needed. CRM management. Partner marketing campaigns. Maintaining presentations and marketing guides. Website updates. Competitor analysis. Supporting sales, operations and management with material when needed. Qualifications and Experience: Bachelor s Degree in Marketing, Business, Communications, or a related field desirable but experience is just as equally valued. Two or more years of experience in a marketing role. Proficiency in marketing tools, including website content management, design software, SEO, social media management, and email marketing platforms. Strong copywriting and content creation skills. Experience with CRM and marketing automation tools is a plus. Excellent communication, creativity, and analytical skills. Key Competencies: Strong attention to detail and organizational skills. Ability to multitask and work in a fast-paced environment. Team player with excellent collaboration skills. Data-driven mindset with a passion for creativity and innovation. Benefits: Competitive salary. Career growth and professional development opportunities within an entrepreneurial environment. Flexible working arrangements and a supportive team environment. Pension Scheme. How to Apply If you are a passionate and driven marketing professional, we would love to hear from you. Please submit your CV and a Cover Letter outlining your experience and suitability for the role.
Prestigious opportunity for an IT Manager with a UK market leader in the Hospitality sector. Following a period of significant growth, we are inviting you to join an environmentally conscious, successful family-owned business, who puts our customers and team members first and offers great benefits, such as, a generous company pension scheme, team member discounts and a healthcare plan. Bridging the gap between technical complexity and the end-user experience, you will work directly with senior leadership to enable our group to achieve its most ambitious goals. Working in close collaboration with the IT Operations and Security Manager, you will play a key role in ensuring that our software stack is fully utilised and fit for purpose, identifying ways to make our digital workflows simpler and more efficient for everyone. With a solid foundation in Microsoft 365, patch management, and modern service desk environments, you will be the lead advocate for both technical excellence and user empowerment. As our IT Manager, you will be responsible for: - Setting and executing the daily priorities of the IT Department. Managing and optimising IT systems, implementing new solutions, and driving system improvements. Liaising with third-party providers for ongoing support and development. Monitoring system performance, troubleshooting issues, and introducing preventive measures. Collaborating with different departments to identify and resolve inefficiencies using technology. Overseeing system administration and upgrades and ensuring software security and compliance. Providing technical support and training and acting as the subject-matter expert for key platforms. If you possess a combination of some of the following skills, then LETS TALK! Microsoft 365 and Active Directory experience. Microsoft Windows and Server experience. Patch Management experience. Experience working with ticketing systems to drive system improvements. Previous experience liaising with 3rd party vendors or clients to enhance IT functions. Strong understanding of business workflows and leveraging technology to drive improvements. Excellent interpersonal skills for cross-departmental collaboration. Experience in team leadership and delivering end-user training. Experience with Perimeter Security is desirable but not essential. A good understanding of ITIL is desirable but not essential. Familiarity with ERP systems is desirable but not essential. In return, you will be rewarded with 21 days paid annual leave increased to 26 days with service (plus bank holidays; Generous Pension Scheme; Cashback & Healthcare plan including gym membership discounts; Enhanced family leave policies; generous team member discounts and free parking. The opportunity for hybrid working, which will be discussed further during the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Jan 30, 2026
Full time
Prestigious opportunity for an IT Manager with a UK market leader in the Hospitality sector. Following a period of significant growth, we are inviting you to join an environmentally conscious, successful family-owned business, who puts our customers and team members first and offers great benefits, such as, a generous company pension scheme, team member discounts and a healthcare plan. Bridging the gap between technical complexity and the end-user experience, you will work directly with senior leadership to enable our group to achieve its most ambitious goals. Working in close collaboration with the IT Operations and Security Manager, you will play a key role in ensuring that our software stack is fully utilised and fit for purpose, identifying ways to make our digital workflows simpler and more efficient for everyone. With a solid foundation in Microsoft 365, patch management, and modern service desk environments, you will be the lead advocate for both technical excellence and user empowerment. As our IT Manager, you will be responsible for: - Setting and executing the daily priorities of the IT Department. Managing and optimising IT systems, implementing new solutions, and driving system improvements. Liaising with third-party providers for ongoing support and development. Monitoring system performance, troubleshooting issues, and introducing preventive measures. Collaborating with different departments to identify and resolve inefficiencies using technology. Overseeing system administration and upgrades and ensuring software security and compliance. Providing technical support and training and acting as the subject-matter expert for key platforms. If you possess a combination of some of the following skills, then LETS TALK! Microsoft 365 and Active Directory experience. Microsoft Windows and Server experience. Patch Management experience. Experience working with ticketing systems to drive system improvements. Previous experience liaising with 3rd party vendors or clients to enhance IT functions. Strong understanding of business workflows and leveraging technology to drive improvements. Excellent interpersonal skills for cross-departmental collaboration. Experience in team leadership and delivering end-user training. Experience with Perimeter Security is desirable but not essential. A good understanding of ITIL is desirable but not essential. Familiarity with ERP systems is desirable but not essential. In return, you will be rewarded with 21 days paid annual leave increased to 26 days with service (plus bank holidays; Generous Pension Scheme; Cashback & Healthcare plan including gym membership discounts; Enhanced family leave policies; generous team member discounts and free parking. The opportunity for hybrid working, which will be discussed further during the application process. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
