Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be German Native / Bilingual Proficiency You are based in Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.
Feb 28, 2026
Full time
Synthesia is the world's leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US. As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations. Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow. About the role Reporting to the Senior Director of Customer Success and focusing on accounts in Europe - you are energetic, driven, and care deeply about the success of our customers As a Customer Success Manager, you will drive Synthesia's future growth by building relationships with clients and turning them into happy users You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite Ideal for an individual who wants to expand their career with a fast-growing software company About you Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS Experience in managing a Book of Business along with KPIs A track record in managing risk, forecasting, and identifying growth opportunities Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services Successfully onboarding new clients and building key relationships in the first critical months and beyond Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance Light video editing using the Synthesia platform Retention and growth of our enterprise clients Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities You need to be German Native / Bilingual Proficiency You are based in Europe At Synthesia we expect everyone to Put the Customer First Own it & Go Direct Be Fast & Experimental Make the Journey Fun You can read more about this in this public Notion page The good stuff In addition to being a part of a great team, working in a fun and innovative environment, we offer A competitive salary + stock options in our fast-growing Series D start-up. Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay 25 days of annual leave + public holidays in the country where you are based. Cycle to work scheme (London). Regular socials. Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. (UK) A generous referral scheme. Pension contribution/salary sacrifice. Work from home set up. A huge opportunity for career growth as you'll help shape a market-defining product.
Job Overview Salary: £90,000 to £120,000 per annum (depending on experience) This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to: Contact Head of Packaging recruitment - Greg Nelson - Head of Print recruitment - Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. Opportunity Outstanding opportunity to join a company that has continually invested in technology to place them at the forefront of the printing world. They have shown innovation and embraced the need to adapt to an ever changing market. Responsibilities Steering the company to the most profitable direction while implementing vision, mission and long-term goals will require a strategist and a leader. Strategies will ensure the company is constantly moving towards fulfilling objectives both short and long term, and that it does not diverge from strategic guidelines set out by the board. Forward thinking is at the heart of what this print pioneer does, so exhibiting this personality trait is paramount. You will have shown true innovation in previous senior managerial roles and will continue to do so throughout your tenure, improving processes through the implementation of lean manufacturing methods. These skills will have been honed through a career of working up the ranks in production/operations roles. It is inevitable that when there are so many variables to consider in an industry like print, everything doesn't always go to plan. Most of the time you can count on there being some deviation from the original blueprint, so as managing director you must adapt to changes and make quick operational adjustments when required. Solutions to any problems will not always be obvious and straightforward, but you will show you have the capacity to think outside the box to formulate new methodologies - these are the exact qualities our client is looking for to be their next Managing Director. Qualifications For confidentiality reasons, we can't give a precise location in this ad, however we will reveal this information to any candidate whose experience is in line with what our client is looking for. The client will only consider candidates from the print or packaging sectors who have experience in the last 5 years of managing a company with a minimum of 50 staff. Application Process If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here. To apply for this vacancy fill in the form below. The following fields are required. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx). Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Feb 28, 2026
Full time
Job Overview Salary: £90,000 to £120,000 per annum (depending on experience) This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to: Contact Head of Packaging recruitment - Greg Nelson - Head of Print recruitment - Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. Opportunity Outstanding opportunity to join a company that has continually invested in technology to place them at the forefront of the printing world. They have shown innovation and embraced the need to adapt to an ever changing market. Responsibilities Steering the company to the most profitable direction while implementing vision, mission and long-term goals will require a strategist and a leader. Strategies will ensure the company is constantly moving towards fulfilling objectives both short and long term, and that it does not diverge from strategic guidelines set out by the board. Forward thinking is at the heart of what this print pioneer does, so exhibiting this personality trait is paramount. You will have shown true innovation in previous senior managerial roles and will continue to do so throughout your tenure, improving processes through the implementation of lean manufacturing methods. These skills will have been honed through a career of working up the ranks in production/operations roles. It is inevitable that when there are so many variables to consider in an industry like print, everything doesn't always go to plan. Most of the time you can count on there being some deviation from the original blueprint, so as managing director you must adapt to changes and make quick operational adjustments when required. Solutions to any problems will not always be obvious and straightforward, but you will show you have the capacity to think outside the box to formulate new methodologies - these are the exact qualities our client is looking for to be their next Managing Director. Qualifications For confidentiality reasons, we can't give a precise location in this ad, however we will reveal this information to any candidate whose experience is in line with what our client is looking for. The client will only consider candidates from the print or packaging sectors who have experience in the last 5 years of managing a company with a minimum of 50 staff. Application Process If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here. To apply for this vacancy fill in the form below. The following fields are required. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx). Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Head of Operations / Managing Director Designate Job Title: Head of Operations / Managing Director Designate Do you dream about taking that next step up in your career and becoming the managing director of one of the leading printing companies in the UK? Well you could be one step closer to making that dream come true. Not only is this a great progression opportunity, it is the chance to join a company that has continually invested in technology to place them at the forefront of the printing world. They have shown innovation and embraced the need to offer a complete marketing solution across digital and printed mediums. You will be shown the ropes and learn what the driving forces are behind being a company of this stature, with the anticipation of one day becoming their MD. The role of highest ranking manager in the organisation is undoubtedly responsible for the overall success of the business. We are looking for someone who has the aptitude for preparing and implementing comprehensive business plans to facilitate achievement. Steering the company to the most profitable direction while implementing vision, mission and long term goals will require a strategist and a leader. Strategies will ensure the company is constantly moving towards fulfilling objectives both short and long term, and that it does not diverge from strategic guidelines set out by the board. So what type of profile will fit this pivotal role? Forward thinking is at the heart of what this print pioneer does, so exhibiting this personality trait is paramount. You will have shown true innovation in previous senior managerial roles, and will continue to do so throughout your tenure as Head of Operations, improving processes through the implementation of lean manufacturing methods. These skills will have been honed through a career of working up the ranks in production/operations roles. It is inevitable that when there are so many variables to consider in an industry like print, everything doesn't always go to plan. Most of the time you can count on there being some deviation from the original blueprint, so as managing director you must adapt to changes and make quick operational adjustments when required. Solutions to any problems will not always be obvious and straightforward, but while acting as Head of Operations, you will show you have the capacity to think outside the box to formulate new methodologies - these are the exact qualities our client is looking for to be their next Managing Director. Application Process If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here. To apply for this vacancy fill in the form below. The following fields are required: Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx). Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Feb 28, 2026
Full time
Head of Operations / Managing Director Designate Job Title: Head of Operations / Managing Director Designate Do you dream about taking that next step up in your career and becoming the managing director of one of the leading printing companies in the UK? Well you could be one step closer to making that dream come true. Not only is this a great progression opportunity, it is the chance to join a company that has continually invested in technology to place them at the forefront of the printing world. They have shown innovation and embraced the need to offer a complete marketing solution across digital and printed mediums. You will be shown the ropes and learn what the driving forces are behind being a company of this stature, with the anticipation of one day becoming their MD. The role of highest ranking manager in the organisation is undoubtedly responsible for the overall success of the business. We are looking for someone who has the aptitude for preparing and implementing comprehensive business plans to facilitate achievement. Steering the company to the most profitable direction while implementing vision, mission and long term goals will require a strategist and a leader. Strategies will ensure the company is constantly moving towards fulfilling objectives both short and long term, and that it does not diverge from strategic guidelines set out by the board. So what type of profile will fit this pivotal role? Forward thinking is at the heart of what this print pioneer does, so exhibiting this personality trait is paramount. You will have shown true innovation in previous senior managerial roles, and will continue to do so throughout your tenure as Head of Operations, improving processes through the implementation of lean manufacturing methods. These skills will have been honed through a career of working up the ranks in production/operations roles. It is inevitable that when there are so many variables to consider in an industry like print, everything doesn't always go to plan. Most of the time you can count on there being some deviation from the original blueprint, so as managing director you must adapt to changes and make quick operational adjustments when required. Solutions to any problems will not always be obvious and straightforward, but while acting as Head of Operations, you will show you have the capacity to think outside the box to formulate new methodologies - these are the exact qualities our client is looking for to be their next Managing Director. Application Process If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here. To apply for this vacancy fill in the form below. The following fields are required: Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx). Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Salary: £Highly Attractive Package with Equity Option Our client has made high capital investments over the last 18 months, and is now looking to appoint a new managing director to take the business to the next stage. The owner has other business which he wishes to focus on, so the new Managing Director will join with a view of consolidating this already successful enterprise. Exciting growth plans consist of exploring new revenue streams to maximise productivity of new machinery. One area they have taken a leap of faith into is tray forming/nesting. Turning a die cut sheet into an open-top box by gluing side panels and moulding it with a forme, the company has the capacity to experience incredible success servicing the food industry with this offering. Ideally, their future Managing Director will be someone who understands this market extremely well, however candidates from all areas of packaging will be considered. The main criteria is finding someone who is ambitious, having the drive and determination to be an integral part of its long term success. Successful candidates will demonstrate the ability to think ahead, establishing efficient and appropriate courses of action; and prioritise and plan activities considering relevant factors. You must be ready to take the initiative, originate action and be responsible for the consequences of your decisions made. This is a fantastic opportunity for someone with a passion for removing obstacles, solving problems and making sure things get done. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Feb 28, 2026
Full time
Salary: £Highly Attractive Package with Equity Option Our client has made high capital investments over the last 18 months, and is now looking to appoint a new managing director to take the business to the next stage. The owner has other business which he wishes to focus on, so the new Managing Director will join with a view of consolidating this already successful enterprise. Exciting growth plans consist of exploring new revenue streams to maximise productivity of new machinery. One area they have taken a leap of faith into is tray forming/nesting. Turning a die cut sheet into an open-top box by gluing side panels and moulding it with a forme, the company has the capacity to experience incredible success servicing the food industry with this offering. Ideally, their future Managing Director will be someone who understands this market extremely well, however candidates from all areas of packaging will be considered. The main criteria is finding someone who is ambitious, having the drive and determination to be an integral part of its long term success. Successful candidates will demonstrate the ability to think ahead, establishing efficient and appropriate courses of action; and prioritise and plan activities considering relevant factors. You must be ready to take the initiative, originate action and be responsible for the consequences of your decisions made. This is a fantastic opportunity for someone with a passion for removing obstacles, solving problems and making sure things get done. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. The Managing Director of a successful commercial printing house in Scotland is looking to retire. He is looking for someone to head up the sales team and continue bringing in new business while learning the ropes of the organisation with the view of leading the business in the Managing Director role in the next couple of years. This is a company extremelypassionate about what they do. They are innovative in approach, creative inexecution, and dedicated to delivering successful working relationships withall clients. They seek someone equally as passionate about the printingindustry and providing an unrivalled level of customer service. This rare opportunity for anambitious individual to have considerable responsibility for the performance ofa leading company's sales and its standing in the marketplace. You will oversee the sales department, develop and implement sales strategies, gatherperformance data and create reports for senior management and shareholders. Youwill use your knowledge of the printing industry and its markets to look atways to create growth, accurately forecast sales predictions and shifts in themarketplace, and avoid stagnation. Because the role involves a high degree oftrend analysis, market monitoring, and result tracking, it is important that wefind a number-orientated candidate with strong mathematical skills andwell-developed business senses. We are looking for a naturalleader - someone who commands the respect of fellow senior managers, as well assubordinates. Exuding charisma, the chosen candidate will make a lastingimpression on everyone met and will build deep-rooted relationships bothinternally and externally. Candidates will also have an exemplary track recordof developing performing sales teams as you will be required to nurture thesales team, reviewing strategies, systems and performance management criteria. The responsibility for profitand loss and providing direction to the sales team will require strong businessacumen on top of excellent communication and people skills. As well as havingexcellent motivational skills, you will be a good co-operator and persuader. You will work as an ambassador for our client, having people to see, places togo and meetings to attend - from suppliers, to clients to various stakeholdersand affiliated companies. It will be crucial to maintain close, trustingrelationships with both internal and external stakeholders. The role requires someone wholikes a challenge and is excited by the thought of reaching company objectivesthrough strong leadership. They are looking for a commercially mindedindividual with the gravitas and intellect to add real value to the senior teamand make a real contribution to the company's long-term success. Please only apply if you are currently in the printing industry, or have been in the last 2 years. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here. To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Feb 28, 2026
Full time
This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. The Managing Director of a successful commercial printing house in Scotland is looking to retire. He is looking for someone to head up the sales team and continue bringing in new business while learning the ropes of the organisation with the view of leading the business in the Managing Director role in the next couple of years. This is a company extremelypassionate about what they do. They are innovative in approach, creative inexecution, and dedicated to delivering successful working relationships withall clients. They seek someone equally as passionate about the printingindustry and providing an unrivalled level of customer service. This rare opportunity for anambitious individual to have considerable responsibility for the performance ofa leading company's sales and its standing in the marketplace. You will oversee the sales department, develop and implement sales strategies, gatherperformance data and create reports for senior management and shareholders. Youwill use your knowledge of the printing industry and its markets to look atways to create growth, accurately forecast sales predictions and shifts in themarketplace, and avoid stagnation. Because the role involves a high degree oftrend analysis, market monitoring, and result tracking, it is important that wefind a number-orientated candidate with strong mathematical skills andwell-developed business senses. We are looking for a naturalleader - someone who commands the respect of fellow senior managers, as well assubordinates. Exuding charisma, the chosen candidate will make a lastingimpression on everyone met and will build deep-rooted relationships bothinternally and externally. Candidates will also have an exemplary track recordof developing performing sales teams as you will be required to nurture thesales team, reviewing strategies, systems and performance management criteria. The responsibility for profitand loss and providing direction to the sales team will require strong businessacumen on top of excellent communication and people skills. As well as havingexcellent motivational skills, you will be a good co-operator and persuader. You will work as an ambassador for our client, having people to see, places togo and meetings to attend - from suppliers, to clients to various stakeholdersand affiliated companies. It will be crucial to maintain close, trustingrelationships with both internal and external stakeholders. The role requires someone wholikes a challenge and is excited by the thought of reaching company objectivesthrough strong leadership. They are looking for a commercially mindedindividual with the gravitas and intellect to add real value to the senior teamand make a real contribution to the company's long-term success. Please only apply if you are currently in the printing industry, or have been in the last 2 years. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here. To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. Do you dream about taking that next step up in your career and becoming the managing director of a leading food packaging manufacturer? Well you could be one step closer to making that dream come true. With retirement on the horizon, the current Managing Director is looking for someone to eventually take full control of the company. Not only is this a great progression opportunity, it is the chance to join a packaging manufacturer that has continually invested in technology to remain ahead of the game when it comes to innovation. This rarely available opportunity for an ambitious individual to play a key part in setting the strategy for growth, taking ownership of specific key initiatives to achieve targeted outcomes. You will be numerate and commercially astute, with the gravitas and intellect to add real value to the senior management. We are looking for someone who exhibits a confident ability to manage change, and show a hunger to play a part in the company's long-term success through the delivery of improvements in working practices. The role requires an effective man manager who is excited by the thought of reaching company objectives through strong leadership. You must have the ability to command respect from all divisions of the business, supporting and motivating staff to achieve maximum output and profit. Dealing with people will be a key component, understanding different cultures both near and far. Sales and marketing experience will be an added bonus, however our key priority is finding an outstanding leader who will one day take the reins of overall operational activity. Share this job: Apply now If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time). Current/Last Company Name Position Basic Salary Notice Period Other Info
Feb 28, 2026
Full time
This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. Do you dream about taking that next step up in your career and becoming the managing director of a leading food packaging manufacturer? Well you could be one step closer to making that dream come true. With retirement on the horizon, the current Managing Director is looking for someone to eventually take full control of the company. Not only is this a great progression opportunity, it is the chance to join a packaging manufacturer that has continually invested in technology to remain ahead of the game when it comes to innovation. This rarely available opportunity for an ambitious individual to play a key part in setting the strategy for growth, taking ownership of specific key initiatives to achieve targeted outcomes. You will be numerate and commercially astute, with the gravitas and intellect to add real value to the senior management. We are looking for someone who exhibits a confident ability to manage change, and show a hunger to play a part in the company's long-term success through the delivery of improvements in working practices. The role requires an effective man manager who is excited by the thought of reaching company objectives through strong leadership. You must have the ability to command respect from all divisions of the business, supporting and motivating staff to achieve maximum output and profit. Dealing with people will be a key component, understanding different cultures both near and far. Sales and marketing experience will be an added bonus, however our key priority is finding an outstanding leader who will one day take the reins of overall operational activity. Share this job: Apply now If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time). Current/Last Company Name Position Basic Salary Notice Period Other Info
Operations Director / COO - Print Software Job Title: Operations Director / COO - Print Software Salary: Up to £75k / DOE pa basic plus highly attractive bonus scheme and major benefits Our client is one of the UK's leading providers of Print MIS software who are ready for the next stage in their growth plans. Innovators in the world of print estimating solutions, their products are recognised as having a highly positive impact on production savings, and have developed, supported and been distributed to Global Markets. This is an excellent opportunity to join a well-established, proven business, driving further growth within the specialist print software sector through existing and related markets. This role is responsible for establishing and executing the major strategic goals and objectives of the organisation. It's going to be a hands on role so a versatile approach is very much required - the successful candidate will lead from the front and assist the Sales Function to Close The Deal. In addition to inspiring others to fulfil their potential they will recognise that achievements are reliant on all teams working towards the same objectives. Key responsibilities include: Identification and driving forward a new strategic direction Providing leadership and guidance for all company activities Analysing and evaluating the effectiveness of the organisation's operations and personnel Representing the organisation to industry bodies, public agencies, partners and funders, and media Report on all areas of responsibility amongst the Board of Directors Applicants must have: Experience of working at Senior; Director level. A high level understanding of financial management; P&L and Budget Setting. Extensive experience of Operational Management Technical / Solutions Sales experience within the Printing Software sector. A proven track record of supporting the sales team in either the Print or the Creative Media industries Strategy formulation and implementation skills First Class People Management skills when leading, coaching, and mentoring teams. Superb communication skills and experience of dealing with people at all levels. We would love to hear from candidates working for a company providing software solutions to the printing industry. Alternatively candidates working for a Printing Company in a Senior IT role supporting the sales function would also be highly advantageous experience. Key Words Managing Director General Manager Technical Director Technical Sales Director Sales Print Software MIS Workflow Solutions IT Solutions E-commerce E-purchasing E-procurement Print Management SaaS Web2Print Web-to-Print W2P Dynamic Publishing Technology Development Strategic Partnerships Solution Selling Consultative Selling Project Management Presentations
Feb 28, 2026
Full time
Operations Director / COO - Print Software Job Title: Operations Director / COO - Print Software Salary: Up to £75k / DOE pa basic plus highly attractive bonus scheme and major benefits Our client is one of the UK's leading providers of Print MIS software who are ready for the next stage in their growth plans. Innovators in the world of print estimating solutions, their products are recognised as having a highly positive impact on production savings, and have developed, supported and been distributed to Global Markets. This is an excellent opportunity to join a well-established, proven business, driving further growth within the specialist print software sector through existing and related markets. This role is responsible for establishing and executing the major strategic goals and objectives of the organisation. It's going to be a hands on role so a versatile approach is very much required - the successful candidate will lead from the front and assist the Sales Function to Close The Deal. In addition to inspiring others to fulfil their potential they will recognise that achievements are reliant on all teams working towards the same objectives. Key responsibilities include: Identification and driving forward a new strategic direction Providing leadership and guidance for all company activities Analysing and evaluating the effectiveness of the organisation's operations and personnel Representing the organisation to industry bodies, public agencies, partners and funders, and media Report on all areas of responsibility amongst the Board of Directors Applicants must have: Experience of working at Senior; Director level. A high level understanding of financial management; P&L and Budget Setting. Extensive experience of Operational Management Technical / Solutions Sales experience within the Printing Software sector. A proven track record of supporting the sales team in either the Print or the Creative Media industries Strategy formulation and implementation skills First Class People Management skills when leading, coaching, and mentoring teams. Superb communication skills and experience of dealing with people at all levels. We would love to hear from candidates working for a company providing software solutions to the printing industry. Alternatively candidates working for a Printing Company in a Senior IT role supporting the sales function would also be highly advantageous experience. Key Words Managing Director General Manager Technical Director Technical Sales Director Sales Print Software MIS Workflow Solutions IT Solutions E-commerce E-purchasing E-procurement Print Management SaaS Web2Print Web-to-Print W2P Dynamic Publishing Technology Development Strategic Partnerships Solution Selling Consultative Selling Project Management Presentations
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 28, 2026
Full time
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Do you dream about taking that next step up in your career and becoming the managing director of a well equipped printer with an excellent reputation in the industry? Well you could be one step closer to making that dream come true. With retirement on the horizon, the current Managing Director is looking for someone to eventually take full control of the company. This rarely available opportunity for an ambitious individual to play a key part in setting the strategy for growth, taking ownership of specific key initiatives to achieve targeted outcomes. You will be numerate and commercially astute, with the gravitas and intellect to add real value to the senior management. We are looking for someone who exhibits a confident ability to manage change, and show a hunger to play a part in the company's long term success through the delivery of improvements in working practices. The role requires an effective man manager who is excited by the thought of reaching company objectives through strong leadership. You must have the ability to command respect from all divisions of the business, supporting and motivating staff to achieve maximum output and profit. You will use your knowledge of the printing industry and its markets to look at ways to create growth, accurately forecast sales predictions and shifts in the marketplace, and avoid stagnation. It is important that the successor has an established contact base and can bring new business to the company. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here. To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx). Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Feb 28, 2026
Full time
Do you dream about taking that next step up in your career and becoming the managing director of a well equipped printer with an excellent reputation in the industry? Well you could be one step closer to making that dream come true. With retirement on the horizon, the current Managing Director is looking for someone to eventually take full control of the company. This rarely available opportunity for an ambitious individual to play a key part in setting the strategy for growth, taking ownership of specific key initiatives to achieve targeted outcomes. You will be numerate and commercially astute, with the gravitas and intellect to add real value to the senior management. We are looking for someone who exhibits a confident ability to manage change, and show a hunger to play a part in the company's long term success through the delivery of improvements in working practices. The role requires an effective man manager who is excited by the thought of reaching company objectives through strong leadership. You must have the ability to command respect from all divisions of the business, supporting and motivating staff to achieve maximum output and profit. You will use your knowledge of the printing industry and its markets to look at ways to create growth, accurately forecast sales predictions and shifts in the marketplace, and avoid stagnation. It is important that the successor has an established contact base and can bring new business to the company. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here. To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx). Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Salary: £145k - £160k pa basic (depending on experience) % Bonus+Exec Car+Full Exec Package We are proud to have been appointed to handle this significant Managing Director opening with a substantial packaging firm. Position Overview You will have 10 years plus experience within packaging, specifically working or having worked at a senior level within a MINIMUM, £20m pa firm in the last 5 years. Your skills must include the ability to formulate a vision for the market growth which gets communicated to employees in a compelling and actionable way. As Managing Director you will need to manage teams and individuals to enable them to perform to their fullest potential, setting clear expectations and demanding high levels of performance. In addition to being a charismatic leader able to command respect from your team, you will also have impeccable presentation skills and be able to strengthen an already strong network of sales contacts. Growth is of the essence thus the successful candidate will be capable of motivating, developing and leading a team capable of maximising opportunities through the development of existing business as well as winning new accounts. Function: Plan, direct and deliver sales and profit growth. This includes the management of all resources to achieve maximum efficiency and profitability. Ensuring activities of key team members are focused on strategically growing and developing the business year on year, through a mixture of staff development, sales and marketing, introduction of new methodology and technology. Setting and achieving annual targets and objectives as identified within the budget process. Sales and Marketing Accountabilities Working with the Sales Director to ensure that sales personnel activity is properly focused, pursuing and winning new business, directly and indirectly through the day to day management of both direct and indirect sales force. Innovating 'added value' services with the board, ensuring that new or different product lines are introduced to the existing customer base. Apply a strategic approach to the growth of the business, reviewing opportunities and driving forward growth. To achieve and exceed company expectations in sales, margin and net profit. To deliver an excellent service to all customers aiming to provide total satisfaction and customer retention. To gain recognition for a professional, ethical and quality assured business. Review, monitor and manage key internal factors which can influence the success of the business Continued research and analysis of marketplace, to ensure correct targeting of sectors, required resources and pricing models are applied incorporating planning and recommend any investment Operational and Other Accountabilities: Preparation and submission of budgets and objectives Ensure the correct and balanced deployment of resources is in place, including equipment and personnel, to match the needs of the business and it's customers Ensure the application and enforcement of all company and corporate policies and procedures, including HR, Customer Services, Customer Relationship Management Ensure customer service strategy is implemented Assess, identify and facilitate staff training and development needs Development and maintenance of excellent customer relationship management and strategic customer service levels Ensure measurement of performance of all capital expenditure incorporating return on capital Stringent controls of costs, expenditure and investments (SG&A) within budget parameters To liaise with and support the Business Managers within the area This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. Share this job: Apply now If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors . Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Feb 28, 2026
Full time
Salary: £145k - £160k pa basic (depending on experience) % Bonus+Exec Car+Full Exec Package We are proud to have been appointed to handle this significant Managing Director opening with a substantial packaging firm. Position Overview You will have 10 years plus experience within packaging, specifically working or having worked at a senior level within a MINIMUM, £20m pa firm in the last 5 years. Your skills must include the ability to formulate a vision for the market growth which gets communicated to employees in a compelling and actionable way. As Managing Director you will need to manage teams and individuals to enable them to perform to their fullest potential, setting clear expectations and demanding high levels of performance. In addition to being a charismatic leader able to command respect from your team, you will also have impeccable presentation skills and be able to strengthen an already strong network of sales contacts. Growth is of the essence thus the successful candidate will be capable of motivating, developing and leading a team capable of maximising opportunities through the development of existing business as well as winning new accounts. Function: Plan, direct and deliver sales and profit growth. This includes the management of all resources to achieve maximum efficiency and profitability. Ensuring activities of key team members are focused on strategically growing and developing the business year on year, through a mixture of staff development, sales and marketing, introduction of new methodology and technology. Setting and achieving annual targets and objectives as identified within the budget process. Sales and Marketing Accountabilities Working with the Sales Director to ensure that sales personnel activity is properly focused, pursuing and winning new business, directly and indirectly through the day to day management of both direct and indirect sales force. Innovating 'added value' services with the board, ensuring that new or different product lines are introduced to the existing customer base. Apply a strategic approach to the growth of the business, reviewing opportunities and driving forward growth. To achieve and exceed company expectations in sales, margin and net profit. To deliver an excellent service to all customers aiming to provide total satisfaction and customer retention. To gain recognition for a professional, ethical and quality assured business. Review, monitor and manage key internal factors which can influence the success of the business Continued research and analysis of marketplace, to ensure correct targeting of sectors, required resources and pricing models are applied incorporating planning and recommend any investment Operational and Other Accountabilities: Preparation and submission of budgets and objectives Ensure the correct and balanced deployment of resources is in place, including equipment and personnel, to match the needs of the business and it's customers Ensure the application and enforcement of all company and corporate policies and procedures, including HR, Customer Services, Customer Relationship Management Ensure customer service strategy is implemented Assess, identify and facilitate staff training and development needs Development and maintenance of excellent customer relationship management and strategic customer service levels Ensure measurement of performance of all capital expenditure incorporating return on capital Stringent controls of costs, expenditure and investments (SG&A) within budget parameters To liaise with and support the Business Managers within the area This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. Share this job: Apply now If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors . Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 28, 2026
Full time
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Our client has been providing forward thinking printing solutions to an array of clients for decades. They are currently looking to bolster company management through the appointment of Head of Operations. This person will oversee and manage the company's day to day operations in line with objectives, and oversee business changes. Working closely with the Managing Director, you will strategise and develop long term plans that usher in new levels of productivity and success for the company while responding to rapidly shifting business demands. The Head of Operations will be responsible for planning, implementing and overseeing the company's daily operations, taking into consideration the successful management of labour, productivity, quality control and safety measures. As this position is crucial for successful business change, we want you to have a strong sense of ownership and pride in your performance, and its impact on the company's prosperity. You will have an abundance of experience in the printing industry, along with high levels of motivation and ambition. Key Responsibilities Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals Plan, monitor, and analyse key metrics for day-to-day operations to ensure efficient and timely completion of tasks Devise strategies for ensuring the growth, and implement process improvements to maximise output and minimise costs Adhere to the company's policies and standards, and ensure that industry regulations are being followed Lead team with integrity to establish and maintain a productive environment You must be a master organiser, communicator and leader, with a superior knowledge of multiple operational functions and principles. The ideal candidate for this role will go above and beyond to develop innovative solutions that push boundaries. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Feb 28, 2026
Full time
Our client has been providing forward thinking printing solutions to an array of clients for decades. They are currently looking to bolster company management through the appointment of Head of Operations. This person will oversee and manage the company's day to day operations in line with objectives, and oversee business changes. Working closely with the Managing Director, you will strategise and develop long term plans that usher in new levels of productivity and success for the company while responding to rapidly shifting business demands. The Head of Operations will be responsible for planning, implementing and overseeing the company's daily operations, taking into consideration the successful management of labour, productivity, quality control and safety measures. As this position is crucial for successful business change, we want you to have a strong sense of ownership and pride in your performance, and its impact on the company's prosperity. You will have an abundance of experience in the printing industry, along with high levels of motivation and ambition. Key Responsibilities Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals Plan, monitor, and analyse key metrics for day-to-day operations to ensure efficient and timely completion of tasks Devise strategies for ensuring the growth, and implement process improvements to maximise output and minimise costs Adhere to the company's policies and standards, and ensure that industry regulations are being followed Lead team with integrity to establish and maintain a productive environment You must be a master organiser, communicator and leader, with a superior knowledge of multiple operational functions and principles. The ideal candidate for this role will go above and beyond to develop innovative solutions that push boundaries. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here To apply for this vacancy fill in the form below. The following fields are required. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. The Managing Director of a successful commercial printing house in Scotland is looking to retire. He is looking for someone to head up the sales team and continue bringing in new business while learning the ropes of the organisation with the view of leading the business in the Managing Director role in the next couple of years. This is a company extremelypassionate about what they do. They are innovative in approach, creative inexecution, and dedicated to delivering successful working relationships withall clients. They seek someone equally as passionate about the printingindustry and providing an unrivalled level of customer service. This rare opportunity for anambitious individual to have considerable responsibility for the performance ofa leading company's sales and its standing in the marketplace. You will oversee the sales department, develop and implement sales strategies, gatherperformance data and create reports for senior management and shareholders. Youwill use your knowledge of the printing industry and its markets to look atways to create growth, accurately forecast sales predictions and shifts in themarketplace, and avoid stagnation. Because the role involves a high degree oftrend analysis, market monitoring, and result tracking, it is important that wefind a number-orientated candidate with strong mathematical skills andwell-developed business senses. We are looking for a naturalleader - someone who commands the respect of fellow senior managers, as well assubordinates. Exuding charisma, the chosen candidate will make a lastingimpression on everyone met and will build deep-rooted relationships bothinternally and externally. Candidates will also have an exemplary track recordof developing performing sales teams as you will be required to nurture thesales team, reviewing strategies, systems and performance management criteria. The responsibility for profitand loss and providing direction to the sales team will require strong businessacumen on top of excellent communication and people skills. As well as havingexcellent motivational skills, you will be a good co-operator and persuader. You will work as an ambassador for our client, having people to see, places togo and meetings to attend - from suppliers, to clients to various stakeholdersand affiliated companies. It will be crucial to maintain close, trustingrelationships with both internal and external stakeholders. The role requires someone wholikes a challenge and is excited by the thought of reaching company objectivesthrough strong leadership. They are looking for a commercially mindedindividual with the gravitas and intellect to add real value to the senior teamand make a real contribution to the company's long-term success. Please only apply if you are currently in the printing industry, or have been in the last 2 years. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here. To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Feb 28, 2026
Full time
This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to :- Head of Packaging recruitment - Greg Nelson - Head of Print recruitment-Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. The Managing Director of a successful commercial printing house in Scotland is looking to retire. He is looking for someone to head up the sales team and continue bringing in new business while learning the ropes of the organisation with the view of leading the business in the Managing Director role in the next couple of years. This is a company extremelypassionate about what they do. They are innovative in approach, creative inexecution, and dedicated to delivering successful working relationships withall clients. They seek someone equally as passionate about the printingindustry and providing an unrivalled level of customer service. This rare opportunity for anambitious individual to have considerable responsibility for the performance ofa leading company's sales and its standing in the marketplace. You will oversee the sales department, develop and implement sales strategies, gatherperformance data and create reports for senior management and shareholders. Youwill use your knowledge of the printing industry and its markets to look atways to create growth, accurately forecast sales predictions and shifts in themarketplace, and avoid stagnation. Because the role involves a high degree oftrend analysis, market monitoring, and result tracking, it is important that wefind a number-orientated candidate with strong mathematical skills andwell-developed business senses. We are looking for a naturalleader - someone who commands the respect of fellow senior managers, as well assubordinates. Exuding charisma, the chosen candidate will make a lastingimpression on everyone met and will build deep-rooted relationships bothinternally and externally. Candidates will also have an exemplary track recordof developing performing sales teams as you will be required to nurture thesales team, reviewing strategies, systems and performance management criteria. The responsibility for profitand loss and providing direction to the sales team will require strong businessacumen on top of excellent communication and people skills. As well as havingexcellent motivational skills, you will be a good co-operator and persuader. You will work as an ambassador for our client, having people to see, places togo and meetings to attend - from suppliers, to clients to various stakeholdersand affiliated companies. It will be crucial to maintain close, trustingrelationships with both internal and external stakeholders. The role requires someone wholikes a challenge and is excited by the thought of reaching company objectivesthrough strong leadership. They are looking for a commercially mindedindividual with the gravitas and intellect to add real value to the senior teamand make a real contribution to the company's long-term success. Please only apply if you are currently in the printing industry, or have been in the last 2 years. If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here. To apply for this vacancy fill in the form below. The following fields are required. We ask that you only apply for any of our vacancies if you are resident in the UK and you work / have recently worked in the print, packaging or paper sectors. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Job Title: Managing Director - Printing Company Salary: £Highly Competitive Salary + bonus + benefits One of Yorkshire's leading SME printing companies is looking to appoint a new key member within their senior management team. Impending retirement of the owner has created the opportunity for a Managing Director to join this print pioneer with a reputation second to none. The pivotal role of Managing Director will take responsibility for organisational performance; implementing company policy and making any changes to it in order to deliver operational excellence and customer satisfaction. Industry expertise and innovative solutions has maintained our client's position as market leaders. The objective of their new Managing Director will be to remain at the top of the game, ahead of all competition. The company's key decision maker requires a results driven individual with a high level of commercial awareness. Candidates must have great experience in a man management role within the printing industry, and an inside out knowledge of all market trends. Responsibilities Ensure recruitment and retention of personnel; motivating, training and developing staff to ensure our client achieves its objectives Establish and maintain fruitful relationships with major clients and stakeholders Take ownership and responsibility for the efficient and effective running of each function within the organisation Ensure budget targets are met, revenue flows are maximised and fixed costs are minimised Develop and maintain an effective marketing strategy to promote company products, services and images Represent the company in critical negotiations to secure the most effective contract terms Develop and direct the implementation of policies and procedures to ensure all health and safety and other statutory regulations are adhered to This is an unmissable opportunity for a business savvy individual to take the reins of a company with an outstanding client portfolio which keeps continuing to grow. This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV as a word document, depending on which sector you are in, to : Head of Packaging recruitment - Greg Nelson - Head of Print recruitment - Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. To apply for this vacancy fill in the form below. The following fields are required. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Feb 28, 2026
Full time
Job Title: Managing Director - Printing Company Salary: £Highly Competitive Salary + bonus + benefits One of Yorkshire's leading SME printing companies is looking to appoint a new key member within their senior management team. Impending retirement of the owner has created the opportunity for a Managing Director to join this print pioneer with a reputation second to none. The pivotal role of Managing Director will take responsibility for organisational performance; implementing company policy and making any changes to it in order to deliver operational excellence and customer satisfaction. Industry expertise and innovative solutions has maintained our client's position as market leaders. The objective of their new Managing Director will be to remain at the top of the game, ahead of all competition. The company's key decision maker requires a results driven individual with a high level of commercial awareness. Candidates must have great experience in a man management role within the printing industry, and an inside out knowledge of all market trends. Responsibilities Ensure recruitment and retention of personnel; motivating, training and developing staff to ensure our client achieves its objectives Establish and maintain fruitful relationships with major clients and stakeholders Take ownership and responsibility for the efficient and effective running of each function within the organisation Ensure budget targets are met, revenue flows are maximised and fixed costs are minimised Develop and maintain an effective marketing strategy to promote company products, services and images Represent the company in critical negotiations to secure the most effective contract terms Develop and direct the implementation of policies and procedures to ensure all health and safety and other statutory regulations are adhered to This is an unmissable opportunity for a business savvy individual to take the reins of a company with an outstanding client portfolio which keeps continuing to grow. This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV as a word document, depending on which sector you are in, to : Head of Packaging recruitment - Greg Nelson - Head of Print recruitment - Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. To apply for this vacancy fill in the form below. The following fields are required. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx) Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Job Overview Salary: £90,000 to £120,000 per annum (depending on experience) This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to: Contact Head of Packaging recruitment - Greg Nelson - Head of Print recruitment - Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. Opportunity Outstanding opportunity to join a company that has continually invested in technology to place them at the forefront of the printing world. They have shown innovation and embraced the need to adapt to an ever changing market. Responsibilities Steering the company to the most profitable direction while implementing vision, mission and long-term goals will require a strategist and a leader. Strategies will ensure the company is constantly moving towards fulfilling objectives both short and long term, and that it does not diverge from strategic guidelines set out by the board. Forward thinking is at the heart of what this print pioneer does, so exhibiting this personality trait is paramount. You will have shown true innovation in previous senior managerial roles and will continue to do so throughout your tenure, improving processes through the implementation of lean manufacturing methods. These skills will have been honed through a career of working up the ranks in production/operations roles. It is inevitable that when there are so many variables to consider in an industry like print, everything doesn't always go to plan. Most of the time you can count on there being some deviation from the original blueprint, so as managing director you must adapt to changes and make quick operational adjustments when required. Solutions to any problems will not always be obvious and straightforward, but you will show you have the capacity to think outside the box to formulate new methodologies - these are the exact qualities our client is looking for to be their next Managing Director. Qualifications For confidentiality reasons, we can't give a precise location in this ad, however we will reveal this information to any candidate whose experience is in line with what our client is looking for. The client will only consider candidates from the print or packaging sectors who have experience in the last 5 years of managing a company with a minimum of 50 staff. Application Process If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here. To apply for this vacancy fill in the form below. The following fields are required. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx). Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
Feb 28, 2026
Full time
Job Overview Salary: £90,000 to £120,000 per annum (depending on experience) This position has now been filled, but has been left on our website as we have other similar vacancies to this on an ongoing basis that might interest you. More importantly, we have vacancies that are not advertised due to their confidential nature therefore it would certainly be in your interest to email your CV, as a word document, depending on which sector you are in, to: Contact Head of Packaging recruitment - Greg Nelson - Head of Print recruitment - Neil Pearson - Head Paper recruitment - Gary Young - Board level, account management and all levels of sales vacancies - Our divisional heads will then email your CV internally to the consultant who specialises in your exact sector, for example a category of packaging is cartons, a category of print is print management, in fact we have over 30 specialist categories. Our specialist consultant will contact you if we have a live vacancy that matches, or contact you in the near future as soon a good match to skill set and experience becomes available. Opportunity Outstanding opportunity to join a company that has continually invested in technology to place them at the forefront of the printing world. They have shown innovation and embraced the need to adapt to an ever changing market. Responsibilities Steering the company to the most profitable direction while implementing vision, mission and long-term goals will require a strategist and a leader. Strategies will ensure the company is constantly moving towards fulfilling objectives both short and long term, and that it does not diverge from strategic guidelines set out by the board. Forward thinking is at the heart of what this print pioneer does, so exhibiting this personality trait is paramount. You will have shown true innovation in previous senior managerial roles and will continue to do so throughout your tenure, improving processes through the implementation of lean manufacturing methods. These skills will have been honed through a career of working up the ranks in production/operations roles. It is inevitable that when there are so many variables to consider in an industry like print, everything doesn't always go to plan. Most of the time you can count on there being some deviation from the original blueprint, so as managing director you must adapt to changes and make quick operational adjustments when required. Solutions to any problems will not always be obvious and straightforward, but you will show you have the capacity to think outside the box to formulate new methodologies - these are the exact qualities our client is looking for to be their next Managing Director. Qualifications For confidentiality reasons, we can't give a precise location in this ad, however we will reveal this information to any candidate whose experience is in line with what our client is looking for. The client will only consider candidates from the print or packaging sectors who have experience in the last 5 years of managing a company with a minimum of 50 staff. Application Process If you have registered with us and wish to use your existing details to apply for this vacancy please login here. If you would like to register with us please click here. To apply for this vacancy fill in the form below. The following fields are required. Forename (required) Surname (required) Email (required) Contact Telephone (required) Preferred Contact Method (required) Attach CV We prefer MS Word format (.doc or .docx). Being the largest recruitment company in print, packaging and paper we receive new vacancies on a daily basis. The software we use to "skill match" can "read" a word document but not a PDF. You will be considered for many more positions if your CV is in word format. The following section is OPTIONAL however if you have the time it would help tremendously in us matching you to over 300 positions (the average number we have at any one time).
IT SYSTEMS ENGINEER / IT SUPPORT ENGINEER - AZURE, SERVERS, OFFICE 365 Bristol - Hybrid 3 days per week onsite ARCA Resourcing is excited to be recruiting for an IT Systems Engineer on behalf of an innovative and rapidly growing engineering company that is revolutionising the automotive and motorsport simulator industry. With cutting-edge technology and a commitment to excellence, our client delivers state-of-the-art motion simulation solutions to high-profile customers in motorsport and vehicle development. IT SYSTEMS ENGINEER / IT SUPPORT ENGINEER - AZURE, SERVERS, OFFICE 365 Our client is seeking an experienced and motivated IT Systems Engineer to support the development, deployment and monitoring of advanced motion generation technology used by industry-leading customers worldwide. This is a highly collaborative role, working across engineering, software, and production teams to build robust IT systems while enhancing security, reliability and pace of development. This position offers the opportunity to work at the forefront of real-time simulation technology in a fast-moving, innovation-driven environment. Key Responsibilities: Specify, source and manage specialist IT hardware for applications including: Real-time simulation hardware Edge computing hardware Compute resources Servers Improve quality and reliability across existing specialist IT systems, including: Pipeline build agents Hardware-in-the-loop testing systems Simulation compute resources Manage network configurations to ensure secure and reliable performance of: Image generator graphics PCs Database and deployment services Package repositories Collaborate with IT suppliers to design and implement secure IT systems across multiple sites Support and integrate modern software platforms to enable fast and robust software development and deployment Manage software licensing Work directly with customers to integrate motion generation systems and associated IT hardware safely and efficiently on site Essential Skills & Experience: Strong sense of ownership and enthusiasm for delivering high-quality systems Proven experience managing IT infrastructure in complex technical environments Solid understanding of network security and edge device management Servers Azure DevOps Experience with Microsoft services including Office 365, Azure Portal and Azure Active Directory Experience with continuous integration and deployment platforms Desirable: Linux Jira Docker This is an excellent opportunity for an IT professional who thrives in technically demanding environments and enjoys working at the intersection of hardware, software and advanced engineering systems. To apply, please click the link for immediate consideration
Feb 28, 2026
Full time
IT SYSTEMS ENGINEER / IT SUPPORT ENGINEER - AZURE, SERVERS, OFFICE 365 Bristol - Hybrid 3 days per week onsite ARCA Resourcing is excited to be recruiting for an IT Systems Engineer on behalf of an innovative and rapidly growing engineering company that is revolutionising the automotive and motorsport simulator industry. With cutting-edge technology and a commitment to excellence, our client delivers state-of-the-art motion simulation solutions to high-profile customers in motorsport and vehicle development. IT SYSTEMS ENGINEER / IT SUPPORT ENGINEER - AZURE, SERVERS, OFFICE 365 Our client is seeking an experienced and motivated IT Systems Engineer to support the development, deployment and monitoring of advanced motion generation technology used by industry-leading customers worldwide. This is a highly collaborative role, working across engineering, software, and production teams to build robust IT systems while enhancing security, reliability and pace of development. This position offers the opportunity to work at the forefront of real-time simulation technology in a fast-moving, innovation-driven environment. Key Responsibilities: Specify, source and manage specialist IT hardware for applications including: Real-time simulation hardware Edge computing hardware Compute resources Servers Improve quality and reliability across existing specialist IT systems, including: Pipeline build agents Hardware-in-the-loop testing systems Simulation compute resources Manage network configurations to ensure secure and reliable performance of: Image generator graphics PCs Database and deployment services Package repositories Collaborate with IT suppliers to design and implement secure IT systems across multiple sites Support and integrate modern software platforms to enable fast and robust software development and deployment Manage software licensing Work directly with customers to integrate motion generation systems and associated IT hardware safely and efficiently on site Essential Skills & Experience: Strong sense of ownership and enthusiasm for delivering high-quality systems Proven experience managing IT infrastructure in complex technical environments Solid understanding of network security and edge device management Servers Azure DevOps Experience with Microsoft services including Office 365, Azure Portal and Azure Active Directory Experience with continuous integration and deployment platforms Desirable: Linux Jira Docker This is an excellent opportunity for an IT professional who thrives in technically demanding environments and enjoys working at the intersection of hardware, software and advanced engineering systems. To apply, please click the link for immediate consideration
Elizabeth Michael Associates LTD
Nottingham, Nottinghamshire
Care Coordination Manager Nottingham, NG15 £28,000 Monday Friday 9am 5pm + On call duties 1-6 weekends Looking for someone to start as soon as possible Purpose This role is perfect for someone seeking to transition from hands on Care Management into a more office based role while maintaining the core functions of a Field Care Manager and acting as Deputy to the Branch Manager. Manage own support packages alongside deputising duties, supporting team leadership, service delivery, quality assurance, compliance and stakeholder engagement. Assisting in coordinating staff, overseeing performance, conducting investigations when required and ensuring services meet best practice standards. Also supporting business development, maintain strong communication across teams, and contribute to a positive, motivated office environment while helping the branch achieve operational and growth objectives. The ideal candidate must have full driving license and access to their own vehicle. Job duties Support office and field staff by responding to queries and resolving concerns Communicate with professionals and family members, addressing and resolving any issues raised Visit clients to review and discuss the care packages you oversee Establish and maintain care packages by sourcing suitably skilled staff and working alongside the MDT to ensure effective delivery Provide support to the admin team, including contributing to recruitment processes when required Maintain clear communication with the Branch Manager and Managing Director Act on behalf of the Branch Manager in their absence Help maintain existing business within your area by meeting client staffing requirements Support business growth by generating leads, making sales calls and arranging and attending client meetings Liaise with Case Managers, Solicitors, and Social Workers to promote services and develop tailored care packages that meet individual client needs Key Skills Strong recruitment and people management skills Excellent communication and client relationship skills Organised, reliable, and proactive problem-solver self-motivated with strong leadership qualities Customer-focused with a professional, can-do attitude Knowledge of Aspire system (or similar care management software) Ability to adapt to changing practices and environments Company benefits Pension contribution 28 Days holiday including bank holiday + day off for birthday Recognition yearly awards Yearly bonus based on performance Use of company car if available EMA25
Feb 28, 2026
Full time
Care Coordination Manager Nottingham, NG15 £28,000 Monday Friday 9am 5pm + On call duties 1-6 weekends Looking for someone to start as soon as possible Purpose This role is perfect for someone seeking to transition from hands on Care Management into a more office based role while maintaining the core functions of a Field Care Manager and acting as Deputy to the Branch Manager. Manage own support packages alongside deputising duties, supporting team leadership, service delivery, quality assurance, compliance and stakeholder engagement. Assisting in coordinating staff, overseeing performance, conducting investigations when required and ensuring services meet best practice standards. Also supporting business development, maintain strong communication across teams, and contribute to a positive, motivated office environment while helping the branch achieve operational and growth objectives. The ideal candidate must have full driving license and access to their own vehicle. Job duties Support office and field staff by responding to queries and resolving concerns Communicate with professionals and family members, addressing and resolving any issues raised Visit clients to review and discuss the care packages you oversee Establish and maintain care packages by sourcing suitably skilled staff and working alongside the MDT to ensure effective delivery Provide support to the admin team, including contributing to recruitment processes when required Maintain clear communication with the Branch Manager and Managing Director Act on behalf of the Branch Manager in their absence Help maintain existing business within your area by meeting client staffing requirements Support business growth by generating leads, making sales calls and arranging and attending client meetings Liaise with Case Managers, Solicitors, and Social Workers to promote services and develop tailored care packages that meet individual client needs Key Skills Strong recruitment and people management skills Excellent communication and client relationship skills Organised, reliable, and proactive problem-solver self-motivated with strong leadership qualities Customer-focused with a professional, can-do attitude Knowledge of Aspire system (or similar care management software) Ability to adapt to changing practices and environments Company benefits Pension contribution 28 Days holiday including bank holiday + day off for birthday Recognition yearly awards Yearly bonus based on performance Use of company car if available EMA25
Base salary: £59268 pa to £69727 pa depending on skills and experience. In addition, we offer flexible benefits fund of 20% which is paid on top base salary and is fully pensionable, as well as a range of competitive benefits - check them out in the Benefits section on our website. HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential. In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities. As a Finance Business Partner you will provide assurance and challenge, driving accountability and focus on cost control throughout the directorates you support. Provide oversight, control and direction to your team (if applicable) and ensure appropriate Finance support to promote effective decision making and performance management of Direct and Indirect Costs. About the role Provides guidance on the application of governance within area Acting as the Chief Financial Officer's (CFO) representative at monthly review meetings Review and financial endorsement of Change and Investment Papers, challenging all risks/ opportunities/ ensuring programme impacts are clearly identified and any associated costs recorded Representative on investment change panels Providing assurance to senior management that reported expenditure and contract payments are appropriate. Provides input to development of policies and Enterprise reporting and planning development Provides guidance on appropriate IFRS accounting treatment of transactions (prepayment / accruals/ liabilities) Provides justification and supporting evidence of accounting adjustments to NAO Auditors as required. Oversee the month end financial accounts close Prepare the accounts and plan for year-end audit Review and assure Programme Board Packs. Review and challenge emerging forecasts and monitor against Spending Review (SR) funding Propose remedial actions to business as required Work with supply chain finance leads and HS2 commercial to improve Actual Cost of Work Performed (ACWP) and cash flow data Develop Cashflow forecast reporting for DfT, challenge the supply chain submissions. Support and maintain the Business Planning and forecasting process, providing guidance on planning principles and expectations as provided by HS2 business planning Provides assurance to the business that data provided by cost management / commercial is reliable. Supports business in determining the appropriate disaggregation and delegations Facilitate system changes required and reporting requirements for budget management. Provide Workforce Actual costs and forecast information to inform programme cost estimates Challenge budget holders to achieve workforce objectives and optimise resources. Actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI. About you Skills Communication skills: ability to interpret and communicate complex financial issues to non-financial colleagues and to secure compliance with Managing Public Money. Stakeholder management skills, with the ability to engage, communicate and develop consensus with both internal and external stakeholders up to Executive level. Influencing skills: ability to influence key decisions. Ability to critically review and challenge forecasts, assessing them for their affordability, value for money, timing and impact on programme delivery. Ability to use ERP systems, utilising data analytics software and complex Excel models. Ability to ensure effective financial controls within a major project. Knowledge Qualified Accountant with experience of operating at in a complex environment. Knowledge of Government accounting requirements (DEL/AME funding) to ensure compliance of business plans within delegated authority. Knowledge of accounting systems and the ability to develop and manage off-system analyses and records. Type of experience Experience of driving output focussed, activity-based budgets and forecasts. Supporting the process for development of the annual business plan and budget setting processes within funding caps set by the Spending Review. Qualified Accountant with experience of operating in a complex environment which may include infrastructure projects. Part of a team delivering finance business support to the programme teams and HS2 Ltd directorates. The post-holder is expected to behave at all times in a manner consistent with the HS2 values of Safety, Leadership, Integrity and Respect It is expected that you will actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI. As HS2 Ltd do not hold a sponsorship license from the Home Office, we are not able to provide sponsorship to any applicant.Applicants must already have the Right to Work in the UK at the time of application and our process involves a Right to Work validation prior to the interview stage. Note, there are certain types of time-bound visas that we cannot accept. Any offers made to applicants will be subject to satisfactory completion of pre-employment checks which include Nationality & Immigration Status, employment references, DBS, Financial and Education checks. We ask for a variety of detail in your online application, however we perform the first assessment of suitability for a role based solely on the information in your CV. In a further development of our efforts to create a more diverse workforce, your CV will be anonymised and personal information will be removed during the first stage of the application review. This removes bias from the process and makes it even more important that you attach an updated word version of your CV for each new application ensuring you include evidence directly related to the criteria in the job advert. Any applications received after the closing date will not be considered. About Us High Speed 2 (HS2 Ltd) will be the UK's new high speed rail network. As well as improving capacity, the new scheme will shorten journey times between a number of Britain's major population centres, boost the economy and create thousands of jobs. HS2 Ltd will create a skills legacy and develop a diverse range of talent. We aim to be a leader in EDI practice by creating a safe & inclusive working environment for all our staff - living our values of Safety, Respect, Integrity and Leadership. In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities. HS2 Ltd is also a safety-critical organisation. Employees are required to ensure reasonable care of their own and others' health and safety by taking personal responsibility for working to our 'Safe at Heart' programme principles and following safe working procedures at all times. HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential. Job Info Job Identification 260027 Posting Date 02/11/2026, 01:10 PM Apply Before 02/25/2026, 11:59 PM Job Schedule Full time Locations 1 Eversholt Street, London, NW1 2DN, GB Permanent or Fixed Term Contract Permanent
Feb 28, 2026
Full time
Base salary: £59268 pa to £69727 pa depending on skills and experience. In addition, we offer flexible benefits fund of 20% which is paid on top base salary and is fully pensionable, as well as a range of competitive benefits - check them out in the Benefits section on our website. HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential. In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities. As a Finance Business Partner you will provide assurance and challenge, driving accountability and focus on cost control throughout the directorates you support. Provide oversight, control and direction to your team (if applicable) and ensure appropriate Finance support to promote effective decision making and performance management of Direct and Indirect Costs. About the role Provides guidance on the application of governance within area Acting as the Chief Financial Officer's (CFO) representative at monthly review meetings Review and financial endorsement of Change and Investment Papers, challenging all risks/ opportunities/ ensuring programme impacts are clearly identified and any associated costs recorded Representative on investment change panels Providing assurance to senior management that reported expenditure and contract payments are appropriate. Provides input to development of policies and Enterprise reporting and planning development Provides guidance on appropriate IFRS accounting treatment of transactions (prepayment / accruals/ liabilities) Provides justification and supporting evidence of accounting adjustments to NAO Auditors as required. Oversee the month end financial accounts close Prepare the accounts and plan for year-end audit Review and assure Programme Board Packs. Review and challenge emerging forecasts and monitor against Spending Review (SR) funding Propose remedial actions to business as required Work with supply chain finance leads and HS2 commercial to improve Actual Cost of Work Performed (ACWP) and cash flow data Develop Cashflow forecast reporting for DfT, challenge the supply chain submissions. Support and maintain the Business Planning and forecasting process, providing guidance on planning principles and expectations as provided by HS2 business planning Provides assurance to the business that data provided by cost management / commercial is reliable. Supports business in determining the appropriate disaggregation and delegations Facilitate system changes required and reporting requirements for budget management. Provide Workforce Actual costs and forecast information to inform programme cost estimates Challenge budget holders to achieve workforce objectives and optimise resources. Actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI. About you Skills Communication skills: ability to interpret and communicate complex financial issues to non-financial colleagues and to secure compliance with Managing Public Money. Stakeholder management skills, with the ability to engage, communicate and develop consensus with both internal and external stakeholders up to Executive level. Influencing skills: ability to influence key decisions. Ability to critically review and challenge forecasts, assessing them for their affordability, value for money, timing and impact on programme delivery. Ability to use ERP systems, utilising data analytics software and complex Excel models. Ability to ensure effective financial controls within a major project. Knowledge Qualified Accountant with experience of operating at in a complex environment. Knowledge of Government accounting requirements (DEL/AME funding) to ensure compliance of business plans within delegated authority. Knowledge of accounting systems and the ability to develop and manage off-system analyses and records. Type of experience Experience of driving output focussed, activity-based budgets and forecasts. Supporting the process for development of the annual business plan and budget setting processes within funding caps set by the Spending Review. Qualified Accountant with experience of operating in a complex environment which may include infrastructure projects. Part of a team delivering finance business support to the programme teams and HS2 Ltd directorates. The post-holder is expected to behave at all times in a manner consistent with the HS2 values of Safety, Leadership, Integrity and Respect It is expected that you will actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI. As HS2 Ltd do not hold a sponsorship license from the Home Office, we are not able to provide sponsorship to any applicant.Applicants must already have the Right to Work in the UK at the time of application and our process involves a Right to Work validation prior to the interview stage. Note, there are certain types of time-bound visas that we cannot accept. Any offers made to applicants will be subject to satisfactory completion of pre-employment checks which include Nationality & Immigration Status, employment references, DBS, Financial and Education checks. We ask for a variety of detail in your online application, however we perform the first assessment of suitability for a role based solely on the information in your CV. In a further development of our efforts to create a more diverse workforce, your CV will be anonymised and personal information will be removed during the first stage of the application review. This removes bias from the process and makes it even more important that you attach an updated word version of your CV for each new application ensuring you include evidence directly related to the criteria in the job advert. Any applications received after the closing date will not be considered. About Us High Speed 2 (HS2 Ltd) will be the UK's new high speed rail network. As well as improving capacity, the new scheme will shorten journey times between a number of Britain's major population centres, boost the economy and create thousands of jobs. HS2 Ltd will create a skills legacy and develop a diverse range of talent. We aim to be a leader in EDI practice by creating a safe & inclusive working environment for all our staff - living our values of Safety, Respect, Integrity and Leadership. In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities. HS2 Ltd is also a safety-critical organisation. Employees are required to ensure reasonable care of their own and others' health and safety by taking personal responsibility for working to our 'Safe at Heart' programme principles and following safe working procedures at all times. HS2 Ltd endeavours to ensure everyone working for us and with us feels included, thrives and achieves their full potential. Job Info Job Identification 260027 Posting Date 02/11/2026, 01:10 PM Apply Before 02/25/2026, 11:59 PM Job Schedule Full time Locations 1 Eversholt Street, London, NW1 2DN, GB Permanent or Fixed Term Contract Permanent
Software Platform Engineer - IDAM - 12 month contract - Warton Aerodrome, Lancashire (Remote) - 74.26 ph UMB or 55 ph PAYE (Inside IR35) The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles. The Role We are looking for an experienced engineer to manage our Identity and Access management solutions across Cloud and On-premises networks, ensuring all mobile devices and applications are secure and compliant, and configured to ensure an effective and efficient end-user experience. You will be responsible for designing, implementing, and maintaining the Microsoft identity solutions, including Active Directory, ADFS and Entra to deliver a secure workspace to our users on a variety of operating systems, platforms, and device types. This includes identity and access management, security and compliance policies, updates, and application management. You will work closely with cross-functional teams to ensure that the tailored solutions are delivered in line with the needs of the business, proactively recommending new working practices and adhering to current best practices. This role offers the opportunity to work with the latest cloud technologies, contribute to digital transformation initiatives, and help drive productivity and efficiency across the organization Role Responsibilities: Not limited to What are BAE Systems looking for from you? With over 2 years of experience in identity management, you should be comfortable working in a fast-paced environment, managing multiple projects simultaneously and be able to communicate to both technical and non-technical audiences. You should have strong and demonstratable experience of working with Microsoft's Identit suite, excellent problem-solving skills, and the ability to works both individually and as part of a team. The ability to work successfully to planned deadlines will be one of your key attributes. 3+ years of experience as a Network Engineer Strong knowledge of configuration and administration of Exchange server Configuring servers and mail roles Monitoring to maximise uptime Mail flow and security Backup solutions Cisco Webex Cisco Jabber Security Requirements: SC & UK EYES ONLY This role will require the person to hold full Security Clearance (SC) prior to working onsite. You will need to obtain a BPSS check as part of this process. You must currently hold or be eligible and willing to obtain SC and you must be eligible to work in the UK without sponsorship and have lived and worked in the UK for a minimum 5 year period. If you are unsure as to whether you are eligible, please contact me to discuss. This role also requires you to be a sole British national and therefore hold no other nationalities.
Feb 28, 2026
Contractor
Software Platform Engineer - IDAM - 12 month contract - Warton Aerodrome, Lancashire (Remote) - 74.26 ph UMB or 55 ph PAYE (Inside IR35) The Umbrella rate quoted above is the Gross Umbrella rate (i.e. the rate we pay to the Umbrella Company inclusive of ALL employment costs). Please note, the rate paid by the Umbrella will be less, as will a Limited Deemed rate or Agency PAYE rate. Please get in touch to discuss the rates via these different payment vehicles. The Role We are looking for an experienced engineer to manage our Identity and Access management solutions across Cloud and On-premises networks, ensuring all mobile devices and applications are secure and compliant, and configured to ensure an effective and efficient end-user experience. You will be responsible for designing, implementing, and maintaining the Microsoft identity solutions, including Active Directory, ADFS and Entra to deliver a secure workspace to our users on a variety of operating systems, platforms, and device types. This includes identity and access management, security and compliance policies, updates, and application management. You will work closely with cross-functional teams to ensure that the tailored solutions are delivered in line with the needs of the business, proactively recommending new working practices and adhering to current best practices. This role offers the opportunity to work with the latest cloud technologies, contribute to digital transformation initiatives, and help drive productivity and efficiency across the organization Role Responsibilities: Not limited to What are BAE Systems looking for from you? With over 2 years of experience in identity management, you should be comfortable working in a fast-paced environment, managing multiple projects simultaneously and be able to communicate to both technical and non-technical audiences. You should have strong and demonstratable experience of working with Microsoft's Identit suite, excellent problem-solving skills, and the ability to works both individually and as part of a team. The ability to work successfully to planned deadlines will be one of your key attributes. 3+ years of experience as a Network Engineer Strong knowledge of configuration and administration of Exchange server Configuring servers and mail roles Monitoring to maximise uptime Mail flow and security Backup solutions Cisco Webex Cisco Jabber Security Requirements: SC & UK EYES ONLY This role will require the person to hold full Security Clearance (SC) prior to working onsite. You will need to obtain a BPSS check as part of this process. You must currently hold or be eligible and willing to obtain SC and you must be eligible to work in the UK without sponsorship and have lived and worked in the UK for a minimum 5 year period. If you are unsure as to whether you are eligible, please contact me to discuss. This role also requires you to be a sole British national and therefore hold no other nationalities.
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Feb 28, 2026
Full time
You don t just want to manage support, you want to own the customer experience end-to-end. If turning complex problems into loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isn t a function it s a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, we re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business - and to make a visible, lasting impact. The Role at a Glance: Service Delivery / Customer Support Manager Grantham, Lincolnshire Office Hybrid £54,000 £58,000 DOE + Bonus Full-Time Monday Friday Permanent Values / Culture: Commitment, Success and Putting the Customer at the Heart of Everything We Do Company: Khaos Control Award-Winning ERP SaaS provider powering SME retail Your Background / Skills: Leadership. Customer Service Leadership. Service Operations. Experience in SaaS, ERP, or complex B2B software environments. At Khaos Control, our software has been running the operational backbone of hundreds of UK businesses for over 25 years - from fast-growing SMEs to complex, multi-channel retailers. Inventory, orders, warehousing, accounting, CRM, integrations - when things go well, our customers scale with confidence. When things go wrong, they need someone who takes ownership, cuts through complexity, and makes them feel supported. That s where you come in. As our Service Delivery / Customer Support Manager, you ll lead the team that customers rely on when it matters most. You ll own service standards, influence product decisions, and ensure customers don t just use Khaos Control they succeed with it. This is where leadership, accountability, and ownership really matter. You Will: • Lead, coach, and develop our customer service and support team, setting clear expectations, accountability, and ownership of KPIs, including consistently high CSAT and NPS scores • Own customer onboarding alongside Professional Services; from go-live through to real adoption and value • Act as the senior escalation point for complex or high-impact customer issues • Work cross-functionally with Product, Tech, and Sales to drive proper, long-term resolutions • Improve processes, documentation, SLAs, reporting, and service standards as we scale • Take ownership of customer satisfaction, retention, and overall service performance What We re Looking For: • An experienced customer service or service operations leader • Proven people leadership experience with accountability for results • Background in ERP, SaaS, or complex B2B software environments strongly preferred • Customer-first, with a strong sense of ownership and responsibility • Confident handling escalations and complex customer challenges • Experience leading and developing customer-facing teams in a software or IT environment • Comfortable working cross-functionally with Product, Tech, and Sales • Calm under pressure and trusted by customers when it matters most What Success Looks Like: • Consistently high CSAT and NPS and KPI scores • Faster onboarding and reduced time-to-value for new customers • Lower churn and stronger long-term customer retention • A confident, high-performing, engaged service team • Customers who actively recommend Khaos Control because of the service they receive What s on Offer: • £54,000 £58,000 base salary, depending on experience • Up to 10% annual bonus linked to customer satisfaction, retention, and team performance • Hybrid working with flexibility built in • 25 days holiday + bank holidays • Company pension with enhanced employer contribution • Training & development budget (leadership, customer service, systems) • Clear progression into broader service or customer leadership as the company grows • Direct access to leadership, reporting to the Managing Director • The chance to shape how customer service and operations work in an established and ambitious ERP SaaS business If you re a customer-first leader who enjoys complexity, ownership, and building teams that customers genuinely trust, we d love to meet you. Apply now and help us turn powerful ERP software into long-term customer success. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
