Account Manager Location : Leatherhead (Hybrid) Our client is a modern cloud consulting and managed services business who believe in empowering enterprises to innovate and thrive in an ever-changing digital world. Their professional services capabilities are recognised as being best-in-class by some of the world's leading technology vendors and have earned global acclaim. They are trusted by technology vendors, channel partners and enterprise customers to solve complex business challenges and unlock the full potential of organisations through cloud, data centre and workspace technologies. Reporting to the Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of out clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely with Strategy and Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account What will the successful Candidate be like: This role requires strong organisational skills, attention to detail, and the ability to collaborate across internal teams to ensure smooth execution of services and timely resolution of issues. Customer satisfaction: Delivering high-quality experiences through responsive communication and reliable relationship management Account retention: Maintaining strong client relationships and ensuring continued engagement through consistent value reinforcement, support and diligent account management Revenue growth: Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth Operational awareness & client expectation management: To maintain close visibility of delivery progress and quality, staying connected with internal teams. Proactively managing customer expectations by anticipating issues, providing timely updates, and ensuring alignment between delivery outcomes and customer needs Know your customer insight: Maintaining up-to-date knowledge of business objectives and needs to support proactive account development Issue resolution: Managing and resolving customer issues efficiently to maintain trust and satisfaction Internal reporting: Providing regular updates on account activity, client feedback, and service performance Key Responsibilities and Core Objectives: Achieve personal sales targets assigned by the sales leadership team Act as the day-to-day contact for assigned accounts Co-ordinate service delivery and management with internal teams to meet expectations Monitor account performance and escalate issues as needed Work with internal teams to prepare proposals, presentations, and reports Maintain accurate records of customer insight, interactions, feedback, and engagement history Proactively identify opportunities for additional account growth and/or expansion Collaborate with marketing and alliance partner teams to support campaigns and events Contribute to internal reporting and continuous improvement initiatives Essential Qualifications and Experience: Minimum 3 years' experience in IT Account Management Relationship management: Strong interpersonal skills to build trust and maintain long-term customer relationships Communication: Clear and professional verbal and written communication, including the ability to convey offering value effectively Diligence & attention to detail: Ability to manage multiple tasks and ensure accuracy in documentation and follow-up Problem solving: Proactive approach to identifying and resolving issues Team collaboration: Ability to work cross-functionally with commercial and delivery teams Solution acumen: Advanced sales competency of the company's core private cloud and associated offering portfolio Time management: Ability to prioritise tasks and manage time effectively in a fast-paced environment Experience in Private Cloud sales preferred Experience with Broadcom or VMWare by Broadcom desirable Company Benefits: Rewarding salary commensurate with experience 25 days' leave plus public holidays Hybrid working Private healthcare - includes wellbeing and EAP Pension and death in service Insurance Company and social events Employee recognition and reward Professional development programme Discounted retail, travel, and entertainment If you don't tick all the boxes but feel you have a strong foundation with at least some of the required experience and have the aptitude and drive to grown, learn and develop with our world class team, then we want to hear from you. Apply through this advert and we will reach out to you
May 12, 2026
Full time
Account Manager Location : Leatherhead (Hybrid) Our client is a modern cloud consulting and managed services business who believe in empowering enterprises to innovate and thrive in an ever-changing digital world. Their professional services capabilities are recognised as being best-in-class by some of the world's leading technology vendors and have earned global acclaim. They are trusted by technology vendors, channel partners and enterprise customers to solve complex business challenges and unlock the full potential of organisations through cloud, data centre and workspace technologies. Reporting to the Sales Director, the Account Manager plays a key role in managing the day-to-day relationships and operational success of out clients customer accounts. This role focuses on ensuring high-quality management, maintaining customer satisfaction and success, and supporting account growth through effective coordination and communication. Collaborating closely with Strategy and Advisory, the Account Manager serves as the primary point of contact for assigned customers, ensuring their needs are met and expectations exceeded. By understanding customer environments and aligning services accordingly, the Account Manager helps maintain strong, long-term relationships and contributes to the overall success of the account What will the successful Candidate be like: This role requires strong organisational skills, attention to detail, and the ability to collaborate across internal teams to ensure smooth execution of services and timely resolution of issues. Customer satisfaction: Delivering high-quality experiences through responsive communication and reliable relationship management Account retention: Maintaining strong client relationships and ensuring continued engagement through consistent value reinforcement, support and diligent account management Revenue growth: Identifying upsell or cross-sell opportunities to increase wallet share and drive account growth Operational awareness & client expectation management: To maintain close visibility of delivery progress and quality, staying connected with internal teams. Proactively managing customer expectations by anticipating issues, providing timely updates, and ensuring alignment between delivery outcomes and customer needs Know your customer insight: Maintaining up-to-date knowledge of business objectives and needs to support proactive account development Issue resolution: Managing and resolving customer issues efficiently to maintain trust and satisfaction Internal reporting: Providing regular updates on account activity, client feedback, and service performance Key Responsibilities and Core Objectives: Achieve personal sales targets assigned by the sales leadership team Act as the day-to-day contact for assigned accounts Co-ordinate service delivery and management with internal teams to meet expectations Monitor account performance and escalate issues as needed Work with internal teams to prepare proposals, presentations, and reports Maintain accurate records of customer insight, interactions, feedback, and engagement history Proactively identify opportunities for additional account growth and/or expansion Collaborate with marketing and alliance partner teams to support campaigns and events Contribute to internal reporting and continuous improvement initiatives Essential Qualifications and Experience: Minimum 3 years' experience in IT Account Management Relationship management: Strong interpersonal skills to build trust and maintain long-term customer relationships Communication: Clear and professional verbal and written communication, including the ability to convey offering value effectively Diligence & attention to detail: Ability to manage multiple tasks and ensure accuracy in documentation and follow-up Problem solving: Proactive approach to identifying and resolving issues Team collaboration: Ability to work cross-functionally with commercial and delivery teams Solution acumen: Advanced sales competency of the company's core private cloud and associated offering portfolio Time management: Ability to prioritise tasks and manage time effectively in a fast-paced environment Experience in Private Cloud sales preferred Experience with Broadcom or VMWare by Broadcom desirable Company Benefits: Rewarding salary commensurate with experience 25 days' leave plus public holidays Hybrid working Private healthcare - includes wellbeing and EAP Pension and death in service Insurance Company and social events Employee recognition and reward Professional development programme Discounted retail, travel, and entertainment If you don't tick all the boxes but feel you have a strong foundation with at least some of the required experience and have the aptitude and drive to grown, learn and develop with our world class team, then we want to hear from you. Apply through this advert and we will reach out to you
Job Purpose The Group Head of Marketing and Communications is a strategic leadership role responsible for shaping and delivering an excellent quality, high impact approach to integrated marketing, brand and communications across the TLC Group. The postholder will primarily set direction and enable the team to deliver their work, with some direct input into campaigns, messaging and other outputs. This role is directly accountable for: Growth in key audiences Smooth running of the marketing provision of TLC Group including website, social, internal and external comms, press, PR and brands. Delivery of high-quality campaigns, on time and to budget, which deliver agreed outcomes. The role will share responsibility with others for: Growth in fundraised income Performance of commercial subsidiaries Wider Support The postholder will be supported by the Director of Development as their line manager, and beyond that the Development sub-committee of our TLC Group Board alongside the wider Board itself. There will be scope to shape and grow the internal team if / when the TLC Group continues to expand. Beyond the direct team, TLC Group uses a network of freelancers and agencies and there is potentially scope to draw in their expertise, budget permitting. Key responsibilities Strategic leadership Provide outstanding leadership and direction for the TLC Group Marketing and Communications team, bringing energy and drive to our ambition. Develop and lead the implementation of a TLC Group-wide Marketing and Communications strategy aligned with organisational goals. Lead on positioning the organisation as a sector leader, enhancing visibility, influence and impact. Advise the Executive Leadership Team on marketing, communications and reputational risk. Plan and mitigate against brand and organisational reputational risk and manage crisis communications effectively. Brand and Communications Lead the development and ongoing delivery of brand marketing strategies for each of our differentiated brands, supporting the transition to an audience led approach. Lead the implementation and embedding of our new brand portfolio across our organisation including successful application of brand identities, values, key messages and tone of voice. Identify opportunities to increase brand awareness and lead the delivery of these across a national footprint. Set the strategic direction for all internal and external communications, including our Press and PR work. Ensure our messaging reflects organisational values, mission and impact. Income Generation and Commercial Integration Support the growth of our Charity by providing Marketing expertise and developing marketing plans which facilitate our partnerships and charitable income generation work (fundraising, philanthropy and grants). Work closely with our Development and Partnerships teams to deliver this. Support the Group's commercial subsidiaries by providing Marketing expertise and developing marketing plans which assist the subsidiaries to meet their revenue targets. Work closely with our Group Commercial Director to deliver this. Influencing Support our Policy team (part of our Development team) developing TLC's government relations work through influencing campaigns, parliamentary events and policy responses. Digital and Innovation Drive digital changes and innovative solutions to improve customer journeys, supporter retention and AI integrations/automations, helping to futureproof our growing organisation. Leadership and Management Lead the team to deliver across brands, through effective project management and prioritisation as well as ensuring alignment of stakeholder expectations against agreed objectives. Develop our high-performing marketing and communications team and build connections which embed marketing and communications across the entire Group. Establish a network of strategic relationships with key stakeholders across team and subsidiaries to support a one team approach, integrated planning and effective delivery. Set the Departmental budget with a focus on value for money. Stakeholder Engagement Build strong relationships with key stakeholders, partners, media and influencers. Represent the organisation externally at events and in the media. Organisational Support the designated safeguarding lead to ensure all staff, volunteers, trustees and students at TLC Group understand that safeguarding is everyone's responsibility. Ensure adherence to policies, mandatory training, reporting concerns, and compliance to protect children and adults at risk. Perform any other duties within the general scope of this job profile or as reasonably required by the Director of Development. Commit to continuous professional development through engagement in specific opportunities agreed with the Director of Development. Person Specification Experience Senior leadership experience in marketing and communications. Proven track record of developing and implementing effective brand strategies across: - An organisation with a diverse portfolio of services, brands or sub-brands - and/or - A charity or social enterprise with commercial subsidiaries Developing and implementing marketing and communications strategies that employ a mixture of marketing channels. Producing comprehensive campaigns that increase income and engagement. Building high trust, collaborative relationships and managing stakeholders at every level. Understanding and working with diverse audiences. Skills and abilities Seeing things both strategically and operationally. Managing a multi-brand portfolio in a fast faced environment. Creating and managing a departmental budget to ensure a good return on investment. Excellent leadership, influencing and relationship management skills, including with freelancers or agencies. Qualities A positive, creative problem solver. What success looks like In the first six months, we would expect this role to build a strong understanding of the Group structure and priorities, while starting to bring greater clarity and alignment across the brand portfolio and marketing approach. There is a real opportunity here to shape direction early, deliver some quick wins, and build momentum across the organisation. By twelve to eighteen months, the expectation would be to see clear, measurable impact in areas such as audience growth, income generation and brand visibility, alongside a more defined and embedded marketing function that is set up to support both the charity and commercial aims of the Group. This role offers a high degree of ownership, and will suit someone who enjoys building, prioritising and making progress across multiple areas, while helping the organisation focus its efforts over time.
May 12, 2026
Full time
Job Purpose The Group Head of Marketing and Communications is a strategic leadership role responsible for shaping and delivering an excellent quality, high impact approach to integrated marketing, brand and communications across the TLC Group. The postholder will primarily set direction and enable the team to deliver their work, with some direct input into campaigns, messaging and other outputs. This role is directly accountable for: Growth in key audiences Smooth running of the marketing provision of TLC Group including website, social, internal and external comms, press, PR and brands. Delivery of high-quality campaigns, on time and to budget, which deliver agreed outcomes. The role will share responsibility with others for: Growth in fundraised income Performance of commercial subsidiaries Wider Support The postholder will be supported by the Director of Development as their line manager, and beyond that the Development sub-committee of our TLC Group Board alongside the wider Board itself. There will be scope to shape and grow the internal team if / when the TLC Group continues to expand. Beyond the direct team, TLC Group uses a network of freelancers and agencies and there is potentially scope to draw in their expertise, budget permitting. Key responsibilities Strategic leadership Provide outstanding leadership and direction for the TLC Group Marketing and Communications team, bringing energy and drive to our ambition. Develop and lead the implementation of a TLC Group-wide Marketing and Communications strategy aligned with organisational goals. Lead on positioning the organisation as a sector leader, enhancing visibility, influence and impact. Advise the Executive Leadership Team on marketing, communications and reputational risk. Plan and mitigate against brand and organisational reputational risk and manage crisis communications effectively. Brand and Communications Lead the development and ongoing delivery of brand marketing strategies for each of our differentiated brands, supporting the transition to an audience led approach. Lead the implementation and embedding of our new brand portfolio across our organisation including successful application of brand identities, values, key messages and tone of voice. Identify opportunities to increase brand awareness and lead the delivery of these across a national footprint. Set the strategic direction for all internal and external communications, including our Press and PR work. Ensure our messaging reflects organisational values, mission and impact. Income Generation and Commercial Integration Support the growth of our Charity by providing Marketing expertise and developing marketing plans which facilitate our partnerships and charitable income generation work (fundraising, philanthropy and grants). Work closely with our Development and Partnerships teams to deliver this. Support the Group's commercial subsidiaries by providing Marketing expertise and developing marketing plans which assist the subsidiaries to meet their revenue targets. Work closely with our Group Commercial Director to deliver this. Influencing Support our Policy team (part of our Development team) developing TLC's government relations work through influencing campaigns, parliamentary events and policy responses. Digital and Innovation Drive digital changes and innovative solutions to improve customer journeys, supporter retention and AI integrations/automations, helping to futureproof our growing organisation. Leadership and Management Lead the team to deliver across brands, through effective project management and prioritisation as well as ensuring alignment of stakeholder expectations against agreed objectives. Develop our high-performing marketing and communications team and build connections which embed marketing and communications across the entire Group. Establish a network of strategic relationships with key stakeholders across team and subsidiaries to support a one team approach, integrated planning and effective delivery. Set the Departmental budget with a focus on value for money. Stakeholder Engagement Build strong relationships with key stakeholders, partners, media and influencers. Represent the organisation externally at events and in the media. Organisational Support the designated safeguarding lead to ensure all staff, volunteers, trustees and students at TLC Group understand that safeguarding is everyone's responsibility. Ensure adherence to policies, mandatory training, reporting concerns, and compliance to protect children and adults at risk. Perform any other duties within the general scope of this job profile or as reasonably required by the Director of Development. Commit to continuous professional development through engagement in specific opportunities agreed with the Director of Development. Person Specification Experience Senior leadership experience in marketing and communications. Proven track record of developing and implementing effective brand strategies across: - An organisation with a diverse portfolio of services, brands or sub-brands - and/or - A charity or social enterprise with commercial subsidiaries Developing and implementing marketing and communications strategies that employ a mixture of marketing channels. Producing comprehensive campaigns that increase income and engagement. Building high trust, collaborative relationships and managing stakeholders at every level. Understanding and working with diverse audiences. Skills and abilities Seeing things both strategically and operationally. Managing a multi-brand portfolio in a fast faced environment. Creating and managing a departmental budget to ensure a good return on investment. Excellent leadership, influencing and relationship management skills, including with freelancers or agencies. Qualities A positive, creative problem solver. What success looks like In the first six months, we would expect this role to build a strong understanding of the Group structure and priorities, while starting to bring greater clarity and alignment across the brand portfolio and marketing approach. There is a real opportunity here to shape direction early, deliver some quick wins, and build momentum across the organisation. By twelve to eighteen months, the expectation would be to see clear, measurable impact in areas such as audience growth, income generation and brand visibility, alongside a more defined and embedded marketing function that is set up to support both the charity and commercial aims of the Group. This role offers a high degree of ownership, and will suit someone who enjoys building, prioritising and making progress across multiple areas, while helping the organisation focus its efforts over time.
Internal Account Manager (Client Partner) Location: King's Lynn (Hybrid) Salary: £35,000 to £45,000 DOE Hours: Mon to Fri, 9:00am to 5:30pm Reports to: Managing Director We are seeking an Internal Account Manager (Client Partner) to act as the central point of contact for our client base. The role focuses on building strong relationships, understanding client needs, and working across internal teams and external partners to ensure those needs are delivered effectively. Role Overview Manage and build relationships across a portfolio of large UK based Health and Social Care clients, alongside several smaller organisations Rapidly understand and manage existing and planned client objectives and pipelines, supporting clients in recognising the value being delivered Work closely with internal teams and external partners to ensure a clear understanding of the benefits we deliver, as well as the considerations and impacts on the client's business and people Build on existing strong relationships with key stakeholders and identify challenges that can be addressed through technology, service improvement, and transformation Manage all client objectives through to completion, keeping clients fully informed of progress Maintain comprehensive and accurate CRM records including notes, next steps, and scheduled actions within CRM and Outlook Coordinate virtual teams around key objectives and projects, including clients, partners, and internal delivery and support teams Manage your own objective pipeline and work with the Team Leads to ensure sufficient resource is in place to meet client needs Proactively manage your own diary, follow ups, and reminders Attend regular client reviews and change boards via Microsoft Teams, with occasional face to face meetings. Provide weekly reporting to the business on the status of agreed and planned objectives across all clients, including feedback on client satisfaction. What We're Looking For Proven experience in account management or customer services, ideally within B2B or service based sectors A strong relationship focused mindset. This is not a new business or sales role Commercially astute with excellent communication skills and a strong focus on delivering exceptional customer service at all touchpoints Experience working with medium to large commercial, not for profit, charity, or public sector organisations, ideally within healthcare A good understanding of enterprise IT, including Microsoft 365, Managed Service Providers, and technology solutions What We Offer £35,000 to £45,000 basic salary DOE 25 days annual leave plus UK bank holidays Contributory pension scheme Personal training plan Health insurance Hybrid working model Regular one to one feedback and performance reviews Laptop and home working IT equipment Regular team socials Working Location: Typically one anchor day per week in the King's Lynn office with the commercial team, with remaining days split between office and home working subject to business needs. Occasional UK travel and overnight stays may be required to meet client needs. Interview Process 30 minute Microsoft Teams interview 60 minute face to face interview in King's Lynn with scenario testing 60 minute online team alignment assessment and DBS checks
May 11, 2026
Full time
Internal Account Manager (Client Partner) Location: King's Lynn (Hybrid) Salary: £35,000 to £45,000 DOE Hours: Mon to Fri, 9:00am to 5:30pm Reports to: Managing Director We are seeking an Internal Account Manager (Client Partner) to act as the central point of contact for our client base. The role focuses on building strong relationships, understanding client needs, and working across internal teams and external partners to ensure those needs are delivered effectively. Role Overview Manage and build relationships across a portfolio of large UK based Health and Social Care clients, alongside several smaller organisations Rapidly understand and manage existing and planned client objectives and pipelines, supporting clients in recognising the value being delivered Work closely with internal teams and external partners to ensure a clear understanding of the benefits we deliver, as well as the considerations and impacts on the client's business and people Build on existing strong relationships with key stakeholders and identify challenges that can be addressed through technology, service improvement, and transformation Manage all client objectives through to completion, keeping clients fully informed of progress Maintain comprehensive and accurate CRM records including notes, next steps, and scheduled actions within CRM and Outlook Coordinate virtual teams around key objectives and projects, including clients, partners, and internal delivery and support teams Manage your own objective pipeline and work with the Team Leads to ensure sufficient resource is in place to meet client needs Proactively manage your own diary, follow ups, and reminders Attend regular client reviews and change boards via Microsoft Teams, with occasional face to face meetings. Provide weekly reporting to the business on the status of agreed and planned objectives across all clients, including feedback on client satisfaction. What We're Looking For Proven experience in account management or customer services, ideally within B2B or service based sectors A strong relationship focused mindset. This is not a new business or sales role Commercially astute with excellent communication skills and a strong focus on delivering exceptional customer service at all touchpoints Experience working with medium to large commercial, not for profit, charity, or public sector organisations, ideally within healthcare A good understanding of enterprise IT, including Microsoft 365, Managed Service Providers, and technology solutions What We Offer £35,000 to £45,000 basic salary DOE 25 days annual leave plus UK bank holidays Contributory pension scheme Personal training plan Health insurance Hybrid working model Regular one to one feedback and performance reviews Laptop and home working IT equipment Regular team socials Working Location: Typically one anchor day per week in the King's Lynn office with the commercial team, with remaining days split between office and home working subject to business needs. Occasional UK travel and overnight stays may be required to meet client needs. Interview Process 30 minute Microsoft Teams interview 60 minute face to face interview in King's Lynn with scenario testing 60 minute online team alignment assessment and DBS checks
