3 jobs found

Overview Shaping a smarter, more agile world! AtkinsRéalis is growing its Solution Design team and is looking for Solution Architects who are curious, who want to become part of our customers' digital journey and who want to have a voice in shaping our future digital world. Is this you? We are looking to expand our multi disciplinary team with people from diverse backgrounds who bring solution architecture expertise to the digital transformation of our stakeholders' technology landscapes and ways of working. You may currently be a solution architect, technical architect, digital consultant, or enterprise architect seeking a new challenge. We welcome applications from creative, adaptable systems thinkers who are passionate about designing end to end solutions, shaping future digital capabilities, and growing your own career potential along the way. When it comes to living your life, we want your role with AtkinsRéalis to be a key part of your personal journey. We have a collaborative inclusive team culture where people will help, guide and mentor you to help you grow. We pitch in and help colleagues because we succeed as a team. Our flexible and remote working policies are designed to support different personal priorities and needs. This role is within the Secure Government business unit which has an excellent record in consultancy and delivery to a wide range of clients, which includes some of the largest public and private sector organizations in the UK, particularly in defence, security and government markets. We are looking for Solution Architects at various levels to enhance our team and technology solutions capability. To succeed, our customers require expert advisors who listen and advise clearly demonstrating their deep experience and mature methods. Your role As a solution architect, you will be responsible for the design, description and managing the development of solutions to support our client's business strategies. Leading and/or supporting initiatives and introducing technical visions for a solution within the Enterprise Architecture Framework. Your responsibilities will include: Driving through customer strategies in often complex, mixed technology environments. Balancing technological and business solutions to address client needs. Defining features, requirements and development phases against which delivery must be made. Developing solution specifications in line with business strategies and appropriate frameworks. About you A degree in a science, computing or engineering subject, or equivalent experience. Proven work experience as a Solution Architect, technology consultant or similar role. Experience with the use of Architecture frameworks such as ISO42010, TOGAF, Zachman and the ITIL and IT4IT service architecture frameworks. Experience of systems design and delivery, applying engineering rigour through technical architecture modelling techniques. In-depth understanding of technology structure principles. Experience gathering and analysing system requirements. Broad understanding of modern technology domains relevant to solution architecture, including cloud platforms (Azure, AWS, M365) and hybrid cloud environments. Experience applying integration patterns, API led design and service oriented approaches across complex systems. Awareness of data platforms, information architecture and analytics capabilities within enterprise solutions. Knowledge of identity, access management and security by design principles aligned to government and industry standards. Understanding of application modernisation approaches, legacy migration and the adoption of contemporary digital services. Familiarity with enterprise networking, connectivity, and secure architectures used within regulated or sensitive environments. Appreciation of emerging technologies and trends such as IoT, edge computing and automation where appropriate. Industry Experience Experience working within Local Government, Regulated Industries, Defence or Security and Intelligence markets is beneficial. Appreciation and/or experience of different delivery methods such as Agile, SAFe, Scrum and their approaches such as scrums, backlogs. The Individual Excellent stakeholder management with focus on nurturing & developing strong relationships. Strong consulting skills, knowledge of a variety of techniques and methods to capture, elaborate and understand client challenges (structured thinking, effective report writing and presentations, and strong stakeholder engagement). Good negotiation, communication and relationship building skills; able to influence business decisions and formulate positive relationships with customers, strategic partners and colleges. A high-level of self-initiation, organisation and enthusiasm. Motivated to drive the design and delivery of solutions that realize the outcomes for the client's needs. Excellent oral and written communication skills with the ability to influence effectively across multiple media. Personable team player, able to work under guidance and own initiative, adding expertise and value to project deliverables. Proven analytical and problem-solving skills. A strong interest and appreciation of technology trends and government IT strategy such as, Cloud, Internet of Things, Cyber Security, Big Data and digital service design and delivery. Rewards & benefits Explore the rewards and benefits that help you thrive - at every stage of your life and your career. Enjoy competitive salaries, employee rewards and a brilliant range of benefits you can tailor to suit your own health, wellbeing, financial and lifestyle choices. Make the most of a myriad of opportunities for training and professional development to grow your skills and expertise. And combine our hybrid working culture and flexible holiday allowances to balance a great job and fulfilling personal life. Be rewarded. Find out more. About AtkinsRéalis We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people. Find out more. Additional information Security clearance This role may require security clearance and offers of employment will be dependent on obtaining the relevant level of clearance. If this is necessary, it will be discussed with you at interview. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require candidates to provide proof of residency in the UK of 5 years or longer. If applying to this role please do not make reference to (in conversation) or include in your application or CV, details of any current or previously held security clearance. We are committed to creating a culture where everyone feels that they belong - a place where we can all be ourselves, thrive and develop to be the best we can be. So, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee resource groups to support all employees. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.

Job DescriptionAt Zendesk, we're revolutionising what's possible in Customer Experience (CX) and Employee Service (ES). Every interaction becomes impactful through our unified Resolution Platform, powered by best-in-class AI, data, and transformative cloud technologies.We're leading the charge against outdated contact center solutions, helping top brands worldwide deliver smarter, faster, and more personal service at scale. Our rapid innovation and AI leadership have earned the trust of thousands of forward-thinking businesses.As a Principal Solutions Consultant you'll serve as a trusted advisor, innovative strategist, and technical thought leader. Bridging business vision with cutting-edge technology, you'll lead complex engagements. Shaping how organisations harness AI-driven CX and ES solutions to transform operations and deliver measurable business value. Your expertise and influence will empower leading brands to unlock the full potential of Zendesk and elevate customer experience at every touchpoint. What You'll Be Doing: Lead strategic solution design: Partner with Sales to architect transformative, AI-powered customer experience solutions that address business challenges and deliver measurable outcomes. Drive technical strategy across the sales cycle: Own the end-to-end technical engagement. From discovery and design to proof of concept and executive presentations. Positioning Zendesk as the customer's platform of choice. Champion AI & automation: Translate advanced AI/ML capabilities (including LLMs, ChatGPT, NLP, and predictive analytics) into actionable CX strategies that increase efficiency, personalisation, and scalability. Influence product evolution: Leverage customer insights to inform product innovation, shape reference architectures, and influence future roadmap priorities across AI, automation and integration. Deliver executive-level engagements: Present complex technical concepts with clarity and credibility to C-suite and senior stakeholders, articulating the business value of Zendesk's platform. Orchestrate cross-functional teams: Lead and coordinate virtual teams across Sales, Product, Professional Services, and Customer Success to ensure consistent strategy and flawless execution. Execute proofs of value & pilots: Scope, manage, and deliver high-impact pilots that validate value realisation and technical viability in large-scale environments. Integrate & scale: Design secure, scalable, cloud solutions leveraging Zendesk APIs, middleware and peripheral technologies such as CCaaS and data platforms. Promote thought leadership: Represent Zendesk as a domain expert - evangelising innovation in AI, CX, ES, and digital transformation through customer workshops, industry events and design-thinking sessions. What You Bring: 7+ years of presales or solutions consulting experience in SaaS, enterprise software, or customer experience platforms. 3+ years leading large, strategic, and complex enterprise deals. Deep technical fluency with web/scripting technologies (HTML, CSS, JavaScript, JSON, LLMs, MCP) and SaaS architectures. Proven success in positioning the business value of technical solutions and the strategic role of Professional Services and Partners. Hands-on experience scoping, managing, and executing customer pilots or proofs of concept. Expertise in at least two of the following: Contact Center, Customer Service software, ITSM, Business Intelligence, Data Warehousing, Workforce Management, QA or Integration & Middleware. Strong understanding of AI and automation technologies (LLMs, NLP, ChatGPT, MCP, predictive analytics) and their impact on customer service transformation. Demonstrated ability to lead virtual teams to successful outcomes and build consensus across technical and business functions. Superior presentation, communication and storytelling skills - able to translate complexity into clarity for diverse audiences. Experience designing or influencing reference architectures to support enterprise-grade client solutions. Bachelor's degree or equivalent experience (graduate degree is a plus). Willingness and ability to travel as required. Who You Are: Strategic technologist: You see beyond features and functions, architecting solutions that drive long-term business value. AI-forward innovator: You're passionate about the future of CX and ES. With a proven ability to know how to leverage AI and automation to reimagine customer and employee engagement. Trusted advisor: You build credibility quickly with executives and guide customers through complex decisions with empathy and confidence. Collaborative leader: You thrive in cross-functional settings, aligning stakeholders and inspiring teams toward shared success. Analytical storyteller: You use data and insight to craft compelling narratives that connect technology to measurable outcomes. Execution-focused: You balance visionary thinking with the ability to deliver results on time, on point and at scale.Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.