Description About the Role Our lifeguards are dedicated to ensuring that our guests enjoy their time while staying safe in the pool and on the flumes at our Splash Waterworld. Guest safety is our top priority, so this role requires exceptional attention to detail. You will interact with guests and provide outstanding customer service. In this position, you will also promote and organise poolside activities, creating memorable experiences for our guests while keeping their safety at the forefront of everything you do. Typical working hours for this full time role cover 35 hours per week, 5 days over 7 including evenings and weekends. During our Big Weekender breaks you may be working in our Bars department therefore flexibility and reliability are essential, as we operate seven days a week. Just think of the additional skills and new friends you may make! Live-in accommodation may be available for those who are relocating to the area for this full-time position. About You We are looking for enthusiastic individuals who can engage and connect with a diverse range of people. To succeed in this role, you must be a strong swimmer with excellent attention to detail, as you will be responsible for monitoring the pool during busy periods. If you have a previous lifeguard qualification, we would love to hear from you. However, a National Pool Lifeguard Qualification (NPLQ) is essential for this position. You will need to be aged 18 or over for this role. You will be part of a fantastic team, but there will be times when you will need to supervise areas independently. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Mar 10, 2026
Full time
Description About the Role Our lifeguards are dedicated to ensuring that our guests enjoy their time while staying safe in the pool and on the flumes at our Splash Waterworld. Guest safety is our top priority, so this role requires exceptional attention to detail. You will interact with guests and provide outstanding customer service. In this position, you will also promote and organise poolside activities, creating memorable experiences for our guests while keeping their safety at the forefront of everything you do. Typical working hours for this full time role cover 35 hours per week, 5 days over 7 including evenings and weekends. During our Big Weekender breaks you may be working in our Bars department therefore flexibility and reliability are essential, as we operate seven days a week. Just think of the additional skills and new friends you may make! Live-in accommodation may be available for those who are relocating to the area for this full-time position. About You We are looking for enthusiastic individuals who can engage and connect with a diverse range of people. To succeed in this role, you must be a strong swimmer with excellent attention to detail, as you will be responsible for monitoring the pool during busy periods. If you have a previous lifeguard qualification, we would love to hear from you. However, a National Pool Lifeguard Qualification (NPLQ) is essential for this position. You will need to be aged 18 or over for this role. You will be part of a fantastic team, but there will be times when you will need to supervise areas independently. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description About the Role 'Getting Stuck In' is one of our key values, and we're looking for new Team Members who love doing just that! Instead of working in one department, we're looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin's. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities We're looking for high spirited and fun-loving multi-taskers who love learning new things and working with a like-minded group of people. As a Team Member + 1, you will work on Monday and Fridays cleaning our accommodation and then will work as a lifeguard the rest of your contracted hours. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Mar 10, 2026
Full time
Description About the Role 'Getting Stuck In' is one of our key values, and we're looking for new Team Members who love doing just that! Instead of working in one department, we're looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin's. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities We're looking for high spirited and fun-loving multi-taskers who love learning new things and working with a like-minded group of people. As a Team Member + 1, you will work on Monday and Fridays cleaning our accommodation and then will work as a lifeguard the rest of your contracted hours. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Join Our Lifeguard Team at Splash Waterworld! We're looking for new lifeguards to help in our schools out periods across the year. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities What We're Looking For Friendly and confident individuals who enjoy interacting with guests of all ages Strong swimmers with a keen eye for detail and a commitment to safety Reliable, flexible, and punctual team players who can also work independently when supervising areas independently Our business is open 7 days a week and therefore flexibility, reliability and punctuality are all essential, as you will form an important part of a team. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Mar 10, 2026
Full time
Description Join Our Lifeguard Team at Splash Waterworld! We're looking for new lifeguards to help in our schools out periods across the year. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities What We're Looking For Friendly and confident individuals who enjoy interacting with guests of all ages Strong swimmers with a keen eye for detail and a commitment to safety Reliable, flexible, and punctual team players who can also work independently when supervising areas independently Our business is open 7 days a week and therefore flexibility, reliability and punctuality are all essential, as you will form an important part of a team. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description About the Role 'Getting Stuck In' is one of our key values, and we're looking for new Team Members who love doing just that! Instead of working in one department, we're looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin's. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities We're looking for high spirited and fun-loving multi-taskers who love learning new things and working with a like-minded group of people. As a Team Member + 1, you will work on Monday and Fridays cleaning our accommodation and then will work as a lifeguard the rest of your contracted hours. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Mar 10, 2026
Full time
Description About the Role 'Getting Stuck In' is one of our key values, and we're looking for new Team Members who love doing just that! Instead of working in one department, we're looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin's. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities We're looking for high spirited and fun-loving multi-taskers who love learning new things and working with a like-minded group of people. As a Team Member + 1, you will work on Monday and Fridays cleaning our accommodation and then will work as a lifeguard the rest of your contracted hours. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description About the Role 'Getting Stuck In' is one of our key values, and we're looking for new Team Members who love doing just that! Instead of working in one department, we're looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin's. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities We're looking for high spirited and fun-loving multi-taskers who love learning new things and working with a like-minded group of people. As a Team Member + 1, you will work on Monday and Fridays cleaning our accommodation and then will work as a lifeguard the rest of your contracted hours. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Mar 10, 2026
Full time
Description About the Role 'Getting Stuck In' is one of our key values, and we're looking for new Team Members who love doing just that! Instead of working in one department, we're looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin's. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities We're looking for high spirited and fun-loving multi-taskers who love learning new things and working with a like-minded group of people. As a Team Member + 1, you will work on Monday and Fridays cleaning our accommodation and then will work as a lifeguard the rest of your contracted hours. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Join Our Lifeguard Team at Splash Waterworld! We're looking for new lifeguards to help in our schools out periods across the year. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities What We're Looking For Friendly and confident individuals who enjoy interacting with guests of all ages Strong swimmers with a keen eye for detail and a commitment to safety Reliable, flexible, and punctual team players who can also work independently when supervising areas independently Our business is open 7 days a week and therefore flexibility, reliability and punctuality are all essential, as you will form an important part of a team. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Mar 10, 2026
Full time
Description Join Our Lifeguard Team at Splash Waterworld! We're looking for new lifeguards to help in our schools out periods across the year. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities What We're Looking For Friendly and confident individuals who enjoy interacting with guests of all ages Strong swimmers with a keen eye for detail and a commitment to safety Reliable, flexible, and punctual team players who can also work independently when supervising areas independently Our business is open 7 days a week and therefore flexibility, reliability and punctuality are all essential, as you will form an important part of a team. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Join Our Lifeguard Team at Splash Waterworld! We're looking for new lifeguards to help in our schools out periods across the year. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities What We're Looking For Friendly and confident individuals who enjoy interacting with guests of all ages Strong swimmers with a keen eye for detail and a commitment to safety Reliable, flexible, and punctual team players who can also work independently when supervising areas independently Our business is open 7 days a week and therefore flexibility, reliability and punctuality are all essential, as you will form an important part of a team. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Mar 10, 2026
Full time
Description Join Our Lifeguard Team at Splash Waterworld! We're looking for new lifeguards to help in our schools out periods across the year. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities What We're Looking For Friendly and confident individuals who enjoy interacting with guests of all ages Strong swimmers with a keen eye for detail and a commitment to safety Reliable, flexible, and punctual team players who can also work independently when supervising areas independently Our business is open 7 days a week and therefore flexibility, reliability and punctuality are all essential, as you will form an important part of a team. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description About the Role 'Getting Stuck In' is one of our key values, and we're looking for new Team Members who love doing just that! Instead of working in one department, we're looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin's. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities We're looking for high spirited and fun-loving multi-taskers who love learning new things and working with a like-minded group of people. As a Team Member + 1, you will work on Monday and Fridays cleaning our accommodation and then will work as a lifeguard the rest of your contracted hours. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Mar 10, 2026
Full time
Description About the Role 'Getting Stuck In' is one of our key values, and we're looking for new Team Members who love doing just that! Instead of working in one department, we're looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin's. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities We're looking for high spirited and fun-loving multi-taskers who love learning new things and working with a like-minded group of people. As a Team Member + 1, you will work on Monday and Fridays cleaning our accommodation and then will work as a lifeguard the rest of your contracted hours. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Join Our Lifeguard Team at Splash Waterworld! We're looking for new lifeguards to help in our schools out periods across the year. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities What We're Looking For Friendly and confident individuals who enjoy interacting with guests of all ages Strong swimmers with a keen eye for detail and a commitment to safety Reliable, flexible, and punctual team players who can also work independently when supervising areas independently Our business is open 7 days a week and therefore flexibility, reliability and punctuality are all essential, as you will form an important part of a team. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Mar 10, 2026
Full time
Description Join Our Lifeguard Team at Splash Waterworld! We're looking for new lifeguards to help in our schools out periods across the year. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities What We're Looking For Friendly and confident individuals who enjoy interacting with guests of all ages Strong swimmers with a keen eye for detail and a commitment to safety Reliable, flexible, and punctual team players who can also work independently when supervising areas independently Our business is open 7 days a week and therefore flexibility, reliability and punctuality are all essential, as you will form an important part of a team. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description Join Our Lifeguard Team at Splash Waterworld! We're looking for new lifeguards to help in our schools out periods across the year. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approac click apply for full job details
Mar 10, 2026
Full time
Description Join Our Lifeguard Team at Splash Waterworld! We're looking for new lifeguards to help in our schools out periods across the year. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approac click apply for full job details
Description Join Our Lifeguard Team at Splash Waterworld! We're looking for new lifeguards to help in our schools out periods across the year. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities What We're Looking For Friendly and confident individuals who enjoy interacting with guests of all ages Strong swimmers with a keen eye for detail and a commitment to safety Reliable, flexible, and punctual team players who can also work independently when supervising areas independently Our business is open 7 days a week and therefore flexibility, reliability and punctuality are all essential, as you will form an important part of a team. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Mar 10, 2026
Full time
Description Join Our Lifeguard Team at Splash Waterworld! We're looking for new lifeguards to help in our schools out periods across the year. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities What We're Looking For Friendly and confident individuals who enjoy interacting with guests of all ages Strong swimmers with a keen eye for detail and a commitment to safety Reliable, flexible, and punctual team players who can also work independently when supervising areas independently Our business is open 7 days a week and therefore flexibility, reliability and punctuality are all essential, as you will form an important part of a team. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description About the Role 'Getting Stuck In' is one of our key values, and we're looking for new Team Members who love doing just that! Instead of working in one department, we're looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin's. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities We're looking for high spirited and fun-loving multi-taskers who love learning new things and working with a like-minded group of people. As a Team Member + 1, you will work on Monday and Fridays cleaning our accommodation and then will work as a lifeguard the rest of your contracted hours. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Mar 10, 2026
Full time
Description About the Role 'Getting Stuck In' is one of our key values, and we're looking for new Team Members who love doing just that! Instead of working in one department, we're looking for new Team Members to work across different teams on resort to support our guests and provide them with a fantastic experience during their stay with Butlin's. Our lifeguards play a vital role in making sure guests have a fun and safe experience in our pool and on the flumes at Splash Waterworld. Safety is our top priority, so this position demands excellent attention to detail, alongside a warm and engaging approach to customer service. You'll also lead and support poolside activities, helping create unforgettable moments for our guests. Key Responsibilities We're looking for high spirited and fun-loving multi-taskers who love learning new things and working with a like-minded group of people. As a Team Member + 1, you will work on Monday and Fridays cleaning our accommodation and then will work as a lifeguard the rest of your contracted hours. No day will ever be the same and you will enjoy the variety of working with lots of different team members and guests. If you have a previous lifeguard qualification that's brilliant, however if you can pass the Butlins swim test we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. Swim Test Requirement: If selected, you'll be invited to complete a Butlin's swim test, which includes: Swimming 50m in under 75 seconds Treading water Surface diving Climbing out of the pool unaided About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Description About the Role Our lifeguards are on hand to ensure our guests are having a great time as well as keeping safe in the pool and on the flumes in our Splash Waterworld! Our guests safety is our biggest priority so this role requires superb attention to detail whilst also interacting with our guests and providing exceptional customer service. You will promote and run poolside activities;
Mar 10, 2026
Full time
Description About the Role Our lifeguards are on hand to ensure our guests are having a great time as well as keeping safe in the pool and on the flumes in our Splash Waterworld! Our guests safety is our biggest priority so this role requires superb attention to detail whilst also interacting with our guests and providing exceptional customer service. You will promote and run poolside activities;
Description About the Role Our lifeguards are on hand to ensure our guests are having a great time as well as keeping safe in the pool and on the flumes in our Splash Waterworld! Our guests safety is our biggest priority so this role requires superb attention to detail whilst also interacting with our guests and providing exceptional customer service. You will promote and run poolside activities; creating memorable experiences for our guests. If you have a previous lifeguard qualification that's brilliant, but we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. About You We are looking for enthusiastic individuals who have a natural ability to engage and relate with a wide range of people. You will need to be a strong swimmer with fantastic attention to detail to ensure you can monitor the pool at busy times. If you have a previous lifeguard qualification, we would love to hear from you. However, we are also happy to support you with gaining your NPLQ with us too. You will work alongside a great team but there will be times where you are supervising areas independently. Our business is open 7 days a week and therefore flexibility, reliability and punctuality are all essential, as you will form an important part of a team. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Mar 09, 2026
Full time
Description About the Role Our lifeguards are on hand to ensure our guests are having a great time as well as keeping safe in the pool and on the flumes in our Splash Waterworld! Our guests safety is our biggest priority so this role requires superb attention to detail whilst also interacting with our guests and providing exceptional customer service. You will promote and run poolside activities; creating memorable experiences for our guests. If you have a previous lifeguard qualification that's brilliant, but we will also put you through your NPLQ course, giving you all the training you need to start your career in lifeguarding. About You We are looking for enthusiastic individuals who have a natural ability to engage and relate with a wide range of people. You will need to be a strong swimmer with fantastic attention to detail to ensure you can monitor the pool at busy times. If you have a previous lifeguard qualification, we would love to hear from you. However, we are also happy to support you with gaining your NPLQ with us too. You will work alongside a great team but there will be times where you are supervising areas independently. Our business is open 7 days a week and therefore flexibility, reliability and punctuality are all essential, as you will form an important part of a team. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Lifeguard - Luxury Residential Leisure Club - Nine Elms, London Are you a qualified Lifeguard looking to work in a 5-star luxury leisure environment? Join our team at a prestigious residential leisure club in Nine Elms, London, and provide an exceptional experience for residents and guests. Why Apply? Work in a high-end, luxury leisure facility within a flagship residential development click apply for full job details
Mar 09, 2026
Full time
Lifeguard - Luxury Residential Leisure Club - Nine Elms, London Are you a qualified Lifeguard looking to work in a 5-star luxury leisure environment? Join our team at a prestigious residential leisure club in Nine Elms, London, and provide an exceptional experience for residents and guests. Why Apply? Work in a high-end, luxury leisure facility within a flagship residential development click apply for full job details
The Boarding Schools' Association
Framlingham, Suffolk
A prestigious educational institution in Framlingham is seeking a motivated Lifeguard to join the team. The role involves ensuring the safety of bathers, handling bookings, and providing customer service in a busy environment. Ideal candidates will hold an NPLQ qualification and be available for shifts on a zero hours contract. This role offers competitive hourly pay between £10.50 and £12.31, and access to fantastic employee perks including free Sports Centre membership.
Mar 09, 2026
Full time
A prestigious educational institution in Framlingham is seeking a motivated Lifeguard to join the team. The role involves ensuring the safety of bathers, handling bookings, and providing customer service in a busy environment. Ideal candidates will hold an NPLQ qualification and be available for shifts on a zero hours contract. This role offers competitive hourly pay between £10.50 and £12.31, and access to fantastic employee perks including free Sports Centre membership.
Description About the Role We are looking for enthusiastic and passionate people to join our resort team at Butlin's Minehead during our busiest periods throughout the year. We are currently recruiting team members to support our Easter Break. This is a great opportunity to gain experience in a fun and fast-paced environment while being part of a friendly team. Following the Easter period, and based on positive feedback and performance, there may be opportunities to continue working with us during other seasonal periods, including July to September, October and December. There may also be the possibility of all-year-round positions for the right candidates. If you enjoy working with people, have a positive attitude and would like to be part of a vibrant resort environment, we would love to hear from you. About You As a Resort Team Member, you will play a key role in delivering outstanding experiences for our guests by working across a variety of departments, ensuring high standards of service and helping our resort operate smoothly during peak demand. This is a varied and fast-paced operational role where no two days are the same, and you will be encouraged to get fully involved in all aspects of resort life. We currently have opportunities available within Pool Attendant and Lifeguard teams, Fairground, Sports, and Quick Service and Restaurant operations, with particular demand within Lifeguard and Fairground, and potential opportunities within Restaurants as part of our year-round workforce. Working as part of a supportive and friendly team, you will receive full training and ongoing development to help you build confidence and gain the skills needed to succeed in your role. No previous experience is required, as full training will be provided. This role is offered on a fixed-term contract aligned to our busy seasonal periods, with the opportunity to explore longer-term career progression within the Butlin's family. The role operates over seven days with shifts covering both weekdays and weekends, including evenings, therefore flexibility is essential. You will be able to discuss your availability in more detail during the application process. Live-in accommodation is available for those relocating to the area, allowing you the option to stay on resort during the summer months, subject to terms and conditions. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Mar 06, 2026
Full time
Description About the Role We are looking for enthusiastic and passionate people to join our resort team at Butlin's Minehead during our busiest periods throughout the year. We are currently recruiting team members to support our Easter Break. This is a great opportunity to gain experience in a fun and fast-paced environment while being part of a friendly team. Following the Easter period, and based on positive feedback and performance, there may be opportunities to continue working with us during other seasonal periods, including July to September, October and December. There may also be the possibility of all-year-round positions for the right candidates. If you enjoy working with people, have a positive attitude and would like to be part of a vibrant resort environment, we would love to hear from you. About You As a Resort Team Member, you will play a key role in delivering outstanding experiences for our guests by working across a variety of departments, ensuring high standards of service and helping our resort operate smoothly during peak demand. This is a varied and fast-paced operational role where no two days are the same, and you will be encouraged to get fully involved in all aspects of resort life. We currently have opportunities available within Pool Attendant and Lifeguard teams, Fairground, Sports, and Quick Service and Restaurant operations, with particular demand within Lifeguard and Fairground, and potential opportunities within Restaurants as part of our year-round workforce. Working as part of a supportive and friendly team, you will receive full training and ongoing development to help you build confidence and gain the skills needed to succeed in your role. No previous experience is required, as full training will be provided. This role is offered on a fixed-term contract aligned to our busy seasonal periods, with the opportunity to explore longer-term career progression within the Butlin's family. The role operates over seven days with shifts covering both weekdays and weekends, including evenings, therefore flexibility is essential. You will be able to discuss your availability in more detail during the application process. Live-in accommodation is available for those relocating to the area, allowing you the option to stay on resort during the summer months, subject to terms and conditions. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
The Volunteer and Events Manager will develop and implement a volunteer strategy and annual RLSS UK plan of events, for all Directorates, which evolves to include opportunities as they arise. To do so successfully, you will be a proactive, dynamic and experienced Volunteer and Events Manager who will lead our centralised management function with passion, excitement and dedication to RLSS UK s purpose, mission and vision. KEY TASKS AND RESPONSIBILITIES Lead a professional volunteer and events function ensuring supply and demand needs are met across RLSS UK and supporting all teams to embed a consistent and coordinated approach To develop, implement and oversee the delivery of the volunteer strategy To develop and implement effective strategies, polices and processes to engage and retain volunteers and ensure a high-quality volunteer experience at all stages of the volunteer cycle To develop and implement effective event management strategies, policies and processes incorporating all health and safety requirements To lead and continuously improve our support to volunteers across the UK and Ireland Develop, implement and review an innovative volunteer recognition and reward offer To integrate an increasing number of volunteers into RLSS UK s initiatives and activities, enhancing their experience and maximising their impact regardless of geography and circumstance To increase the diversity of volunteers To lead the delivery and implementation of our annual National Presentation of Honours Event, annual conference and national lifesaving sports events Attendance at Sports Committee and Honours Committee Lead research speakers and topics for conferences and workshops Speaker management and supporting the Events Executive to send out invitations, receive confirmations and general liaison Support membership queries about events and volunteers Implement project plans for all events including liaising with key teams such as the RLSS UK communications team Attending and managing events on site with the support of the Events Executive Venue management and liaison with relevant organisations to ensure smooth delivery To manage your team with clear direction and a supportive approach To provide guidance on good practices in volunteer management To address issues or conflicts promptly Ensure appropriate financial management of assigned budgets Lead and deliver an annual volunteer survey and analysis to produce meaningful feedback Lead and deliver events feedback surveys and take the learning for future implementation Work flexibly and collaboratively across all RLSS UK teams and promote all aspects of the organisation Willingness to travel occasionally within the UK Ability to attend occasional evening and weekend events Other Duties & Responsibilities Lead on and support ad hoc projects as required Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK s compliance programme. To demonstrate and uphold the Society s values and behavioural standards at all times. To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. Proactively participate in the Society s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all To identify new event opportunities where there is the potential for RLSS UK to raise profile and visibility in communities throughout the UK and Ireland To work collaboratively with colleagues from across the organisation to ensure that with any event, the wider benefit to the whole society is always considered This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Approximately 7+ years experience in a volunteer management role Approximately 5+ years' experience in a events management role Experience of working at a manager level ideally in a membership organisation Demonstrable experience of strong project management Demonstrable experience in the development and implementation of impactful volunteer engagement strategies Demonstrable expertise in defining and driving strategies to achieve step changes in engagement Experience of forming partnerships with networks and other organisations which bring mutual benefit Demonstrable experience of positively interacting, engaging and influencing at all levels including with internal and external stakeholders Demonstrable experience of volunteer retention and acquisition Demonstrable experience of delivering events to raise the profile of a cause, retain and grow volunteers Demonstrable experience of delivering volunteer-focused solutions within a membership organisation Demonstrable experience of effectively implementing relevant processes and policies Demonstrable expertise in ensuring appropriate policies and processes are in place to guarantee compliance with regulatory and legislative requirements Expertise in developing and continuously adapting a range of volunteer training and competence assessment activities High level of proficiency in risk management and mitigation Excellent communication, engagement and interpersonal skills Excellent presentation, listening and negotiation skills Proficiency in CRM software and MS Office applications Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of RLSS UK Understanding and experience of the application of safeguarding laws Understanding and experience of the application of Health and Safety laws Project management qualification ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people enjoy water safely and achieve our vision; communities free from drowning. WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme Enhanced Society Sick Pay Eye Care Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits/Perks at Work Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more! Subject to eligibility criteria YOUR APPLICATION Please send your CV along with a Cover Letter outlining why you should join our Membership and Education Team Closing Date 11.59pm, Sunday 15th March 2026 Interview Date Thursday 26th March 2026 at our Worcester Head Office (subject to change) Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
Mar 03, 2026
Full time
The Volunteer and Events Manager will develop and implement a volunteer strategy and annual RLSS UK plan of events, for all Directorates, which evolves to include opportunities as they arise. To do so successfully, you will be a proactive, dynamic and experienced Volunteer and Events Manager who will lead our centralised management function with passion, excitement and dedication to RLSS UK s purpose, mission and vision. KEY TASKS AND RESPONSIBILITIES Lead a professional volunteer and events function ensuring supply and demand needs are met across RLSS UK and supporting all teams to embed a consistent and coordinated approach To develop, implement and oversee the delivery of the volunteer strategy To develop and implement effective strategies, polices and processes to engage and retain volunteers and ensure a high-quality volunteer experience at all stages of the volunteer cycle To develop and implement effective event management strategies, policies and processes incorporating all health and safety requirements To lead and continuously improve our support to volunteers across the UK and Ireland Develop, implement and review an innovative volunteer recognition and reward offer To integrate an increasing number of volunteers into RLSS UK s initiatives and activities, enhancing their experience and maximising their impact regardless of geography and circumstance To increase the diversity of volunteers To lead the delivery and implementation of our annual National Presentation of Honours Event, annual conference and national lifesaving sports events Attendance at Sports Committee and Honours Committee Lead research speakers and topics for conferences and workshops Speaker management and supporting the Events Executive to send out invitations, receive confirmations and general liaison Support membership queries about events and volunteers Implement project plans for all events including liaising with key teams such as the RLSS UK communications team Attending and managing events on site with the support of the Events Executive Venue management and liaison with relevant organisations to ensure smooth delivery To manage your team with clear direction and a supportive approach To provide guidance on good practices in volunteer management To address issues or conflicts promptly Ensure appropriate financial management of assigned budgets Lead and deliver an annual volunteer survey and analysis to produce meaningful feedback Lead and deliver events feedback surveys and take the learning for future implementation Work flexibly and collaboratively across all RLSS UK teams and promote all aspects of the organisation Willingness to travel occasionally within the UK Ability to attend occasional evening and weekend events Other Duties & Responsibilities Lead on and support ad hoc projects as required Contribute to the successful operation of the charity by undertaking such other tasks as may from time to time be required including all other duties reasonably associated with your role, as directed by the Line Manager. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK s compliance programme. To demonstrate and uphold the Society s values and behavioural standards at all times. To help create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. Proactively participate in the Society s equality, diversity, and inclusion (EDI) initiatives and training, and to promote a culture of respect and inclusion for all To identify new event opportunities where there is the potential for RLSS UK to raise profile and visibility in communities throughout the UK and Ireland To work collaboratively with colleagues from across the organisation to ensure that with any event, the wider benefit to the whole society is always considered This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Approximately 7+ years experience in a volunteer management role Approximately 5+ years' experience in a events management role Experience of working at a manager level ideally in a membership organisation Demonstrable experience of strong project management Demonstrable experience in the development and implementation of impactful volunteer engagement strategies Demonstrable expertise in defining and driving strategies to achieve step changes in engagement Experience of forming partnerships with networks and other organisations which bring mutual benefit Demonstrable experience of positively interacting, engaging and influencing at all levels including with internal and external stakeholders Demonstrable experience of volunteer retention and acquisition Demonstrable experience of delivering events to raise the profile of a cause, retain and grow volunteers Demonstrable experience of delivering volunteer-focused solutions within a membership organisation Demonstrable experience of effectively implementing relevant processes and policies Demonstrable expertise in ensuring appropriate policies and processes are in place to guarantee compliance with regulatory and legislative requirements Expertise in developing and continuously adapting a range of volunteer training and competence assessment activities High level of proficiency in risk management and mitigation Excellent communication, engagement and interpersonal skills Excellent presentation, listening and negotiation skills Proficiency in CRM software and MS Office applications Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of RLSS UK Understanding and experience of the application of safeguarding laws Understanding and experience of the application of Health and Safety laws Project management qualification ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people enjoy water safely and achieve our vision; communities free from drowning. WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme Enhanced Society Sick Pay Eye Care Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits/Perks at Work Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more! Subject to eligibility criteria YOUR APPLICATION Please send your CV along with a Cover Letter outlining why you should join our Membership and Education Team Closing Date 11.59pm, Sunday 15th March 2026 Interview Date Thursday 26th March 2026 at our Worcester Head Office (subject to change) Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
The Trusts and Foundations Manager will lead the development of a new income stream that supports the organisation s future growth and strategic ambitions. With no current active grants or established project portfolio, the postholder will build the foundations of a strong trusts and foundations programme, developing a robust pipeline, shaping emerging ideas into fundable opportunities, and securing long-term income to enable new services. Working collaboratively across the organisation, they will help colleagues understand funder expectations, develop compelling cases for support, and build the systems required for sustainable, high-quality grant fundraising. This role is central to diversifying income and ensuring the organisation is well positioned to secure future investment as new projects are developed. ROLE OVERVIEW The Trusts and Foundations Manager will develop and grow a new trusts and foundations income stream from the ground up. They will build a pipeline of prospective funders, shape emerging ideas into fundable opportunities, and lead on high quality applications that support the organisation s future projects. Working collaboratively across directorates, they will cultivate strong funder relationships and establish the systems needed for sustainable, long term income growth. KEY TASKS AND RESPONSIBILITIES Planning and Strategy Lead the development of a new trusts and foundations income stream, building a sustainable portfolio of prospective, warm, and active funders. Create and maintain a structured pipeline that clearly maps cultivation, application, and stewardship stages. Establish effective systems, processes, and tools for researching, tracking, and managing all funding opportunities. Work with colleagues across the organisation to identify future fundable projects and shape them into compelling propositions. Develop annual trusts and foundations workplans and income forecasts aligned to organisational priorities. Prospecting and Research Identify and research new trust, foundation, and statutory funders, prioritising those with the strongest alignment to RLSS UK s mission and strategic framework. Identify creative ways to engage new funders and build early relationships, even before projects are fully developed. Stay informed about new trust and foundation funding opportunities and broader sector developments and funder priorities, to strengthen the fundraising strategy. Bid Writing and Proposal Development Develop high quality, persuasive, and tailored funding applications that clearly articulate the need and potential impact. Ensure all proposals clearly articulate the need, planned impact, and align with funder requirements and priorities. Work collaboratively with colleagues across Education, Commercial Services, Finance and the wider Income Generation and Engagement team to develop credible cases for support, project budgets and clear anticipated impact. Identify the most appropriate approach for each funder, including opportunities for multi year grants and strategic partnerships. Relationship Management and Stewardship Cultivate strong, positive relationships with funders, ensuring personalised, timely and impact focused stewardship for all supporters. Provide excellent donor care, responding promptly to enquiries and ensuring funders feel informed, valued, and connected to RLSS UK s mission. Represent RLSS UK confidently in funder meetings, presentations, and networking events to strengthen long term support. Reporting and Evaluation Monitor and report on trusts and foundations fundraising performance against KPIs and targets, reporting on performance to the Director of Income Generation and Engagement, Senior Leadership Team and the Board of Trustees. Maintain accurate and up-to-date information in the CRM. Support the development of monitoring and evaluation frameworks to ensure future projects can deliver strong, funder ready impact reporting. Collaborate with internal teams to collect evidence of impact and evaluate programme performance. Support audit processes related to restricted funding alongside the Finance team. Use data-driven insights and KPIs to evaluate and refine strategies for maximum impact and return on investment. Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the Line Manager. Act as an ambassador for the Income Generation & Engagement directorate, supporting a culture of collaboration, learning and innovation. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK s compliance programme. Demonstrate and uphold the Society s values and behavioural standards at all times. Create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Proven experience in securing and managing trusts, foundations, or similar institutional funding. Comfortable working in an environment where systems, processes, and programmes are being built from the ground up. Strong understanding of CRM systems. Strong strategic thinking coupled with hands on delivery. Excellent written communication skills with the ability to craft persuasive proposals, cases for support and impact reports. Strong organisational and project management skills. Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity. Strong relationship-building and stakeholder management abilities. A collaborative approach to working across teams and engaging stakeholders. Experience of developing or significantly growing a trusts and foundations pipeline. Ability to work confidently with financial information, including project budgets and restricted funding. Ability to communicate complex information clearly and concisely to a range of audiences. Understanding of fundraising regulation, GDPR, and ethical fundraising practices. Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of RLSS UK s mission, values and strategic priorities. Experience securing multi-year or six-figure grants from trusts, foundations, or statutory bodies. Experience of establishing monitoring, evaluation, or impact frameworks that meet funder requirements. Understanding of water safety, education, youth engagement, community development or related fields. Experience working in a small team or start up environment or programme development. ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people enjoy water safely and achieve our vision; communities free from drowning. WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme Enhanced Society Sick Pay Eye Care Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits/Perks at Work Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more! Subject to eligibility criteria YOUR APPLICATION Please send your CV along with a Cover Letter outlining why you should join our Income Generation and Engagement Team Closing Date 5.00pm, Tuesday 17th March 2026 Interview Date Wednesday 25th March 2026 at our Worcester Head Office (subject to change) Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
Mar 03, 2026
Full time
The Trusts and Foundations Manager will lead the development of a new income stream that supports the organisation s future growth and strategic ambitions. With no current active grants or established project portfolio, the postholder will build the foundations of a strong trusts and foundations programme, developing a robust pipeline, shaping emerging ideas into fundable opportunities, and securing long-term income to enable new services. Working collaboratively across the organisation, they will help colleagues understand funder expectations, develop compelling cases for support, and build the systems required for sustainable, high-quality grant fundraising. This role is central to diversifying income and ensuring the organisation is well positioned to secure future investment as new projects are developed. ROLE OVERVIEW The Trusts and Foundations Manager will develop and grow a new trusts and foundations income stream from the ground up. They will build a pipeline of prospective funders, shape emerging ideas into fundable opportunities, and lead on high quality applications that support the organisation s future projects. Working collaboratively across directorates, they will cultivate strong funder relationships and establish the systems needed for sustainable, long term income growth. KEY TASKS AND RESPONSIBILITIES Planning and Strategy Lead the development of a new trusts and foundations income stream, building a sustainable portfolio of prospective, warm, and active funders. Create and maintain a structured pipeline that clearly maps cultivation, application, and stewardship stages. Establish effective systems, processes, and tools for researching, tracking, and managing all funding opportunities. Work with colleagues across the organisation to identify future fundable projects and shape them into compelling propositions. Develop annual trusts and foundations workplans and income forecasts aligned to organisational priorities. Prospecting and Research Identify and research new trust, foundation, and statutory funders, prioritising those with the strongest alignment to RLSS UK s mission and strategic framework. Identify creative ways to engage new funders and build early relationships, even before projects are fully developed. Stay informed about new trust and foundation funding opportunities and broader sector developments and funder priorities, to strengthen the fundraising strategy. Bid Writing and Proposal Development Develop high quality, persuasive, and tailored funding applications that clearly articulate the need and potential impact. Ensure all proposals clearly articulate the need, planned impact, and align with funder requirements and priorities. Work collaboratively with colleagues across Education, Commercial Services, Finance and the wider Income Generation and Engagement team to develop credible cases for support, project budgets and clear anticipated impact. Identify the most appropriate approach for each funder, including opportunities for multi year grants and strategic partnerships. Relationship Management and Stewardship Cultivate strong, positive relationships with funders, ensuring personalised, timely and impact focused stewardship for all supporters. Provide excellent donor care, responding promptly to enquiries and ensuring funders feel informed, valued, and connected to RLSS UK s mission. Represent RLSS UK confidently in funder meetings, presentations, and networking events to strengthen long term support. Reporting and Evaluation Monitor and report on trusts and foundations fundraising performance against KPIs and targets, reporting on performance to the Director of Income Generation and Engagement, Senior Leadership Team and the Board of Trustees. Maintain accurate and up-to-date information in the CRM. Support the development of monitoring and evaluation frameworks to ensure future projects can deliver strong, funder ready impact reporting. Collaborate with internal teams to collect evidence of impact and evaluate programme performance. Support audit processes related to restricted funding alongside the Finance team. Use data-driven insights and KPIs to evaluate and refine strategies for maximum impact and return on investment. Other Duties & Responsibilities All other duties reasonably associated with your role, as directed by the Line Manager. Act as an ambassador for the Income Generation & Engagement directorate, supporting a culture of collaboration, learning and innovation. Ensure compliance with UK GDPR and the Data Protection Act 2018 by complying with internal information governance policies and maintaining up-to-date documentation as part of RLSS UK s compliance programme. Demonstrate and uphold the Society s values and behavioural standards at all times. Create an inclusive working environment where diversity is valued, everyone can contribute, and everyday actions ensure we meet our duty to uphold and promote equality. This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline indication of areas of activity and responsibility and will be amended in light of the changing needs of the organisation. PERSON SPECIFICATION Essential Relevant Experience, Skills and/or Aptitudes Proven experience in securing and managing trusts, foundations, or similar institutional funding. Comfortable working in an environment where systems, processes, and programmes are being built from the ground up. Strong understanding of CRM systems. Strong strategic thinking coupled with hands on delivery. Excellent written communication skills with the ability to craft persuasive proposals, cases for support and impact reports. Strong organisational and project management skills. Strong understanding of return on investment (ROI) and the ability to evaluate the effectiveness, sustainability, and value of fundraising activity. Strong relationship-building and stakeholder management abilities. A collaborative approach to working across teams and engaging stakeholders. Experience of developing or significantly growing a trusts and foundations pipeline. Ability to work confidently with financial information, including project budgets and restricted funding. Ability to communicate complex information clearly and concisely to a range of audiences. Understanding of fundraising regulation, GDPR, and ethical fundraising practices. Desirable Relevant Experience, Skills and/or Aptitudes Knowledge and understanding of RLSS UK s mission, values and strategic priorities. Experience securing multi-year or six-figure grants from trusts, foundations, or statutory bodies. Experience of establishing monitoring, evaluation, or impact frameworks that meet funder requirements. Understanding of water safety, education, youth engagement, community development or related fields. Experience working in a small team or start up environment or programme development. ABOUT RLSS UK The Royal Life Saving Society UK (RLSS UK) is the leading charity for water safety and drowning prevention in the UK and Ireland. Our mission is to save lives by being the leader in lifesaving, lifeguarding, and water safety education so that everyone can enjoy water safely. We share our expertise, skills, and knowledge to empower people enjoy water safely and achieve our vision; communities free from drowning. WHAT RLSS UK CAN OFFER YOU RLSS UK is a national Charity based in Worcester, and we offer great staff benefits including - Annual Leave based on 27 days + Bank Holidays + a discretionary day off for your birthday Private Medical Scheme Enhanced Society Sick Pay Eye Care Employee Assistance Programme via Health Assured Life Assurance Scheme Howdens Sports Benefits/Perks at Work Free RLSS UK Membership Free tea and coffee when working from HQ, including access to our wonderful Coffee Machine Free on-site parking when working from HQ Company Events and more! Subject to eligibility criteria YOUR APPLICATION Please send your CV along with a Cover Letter outlining why you should join our Income Generation and Engagement Team Closing Date 5.00pm, Tuesday 17th March 2026 Interview Date Wednesday 25th March 2026 at our Worcester Head Office (subject to change) Should you wish to discuss the role, any reasonable adjustments you may require throughout the recruitment process, or have any questions, please get in touch where a member of the RLSS UK HR Department will be happy to help. RLSS UK are a Disability Confident Committed Employer and an INclusive Worcestershire Leader.
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you'refree to be yourself, make an impact, and thrive in a tight-knit team that createstruly uniqueguest experiences. At Warner Hotels,we'remore than just a place to stay,we'rea place where guests come to make memories, discover new experiences, and feeltruly caredfor. As Head of Operations,you'llplay a crucial role in bringing that magic to life. Role Purpose: The Head of Operations leads all front and back-of-house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. With a Guest Hearted approach, the role ensures service excellence while driving commercial performance through effective sales execution and collaboration with HUB teams. By applying Limitless Thinking, the Head of Operationsidentifiesefficiencies, pilots new initiatives, and elevates leisure and entertainment propositions to meet brand standards and guest expectations. The position owns its impact by maintainingcompliance, safeguarding and reputation through complaint resolution, whilst balancing labour costs with operational quality. Success is achieved by winning as one, recruiting, developing, and inspiring teams, fostering collaboration, and deputising for senior leaders to ensure business continuity. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long-term growth. Responsibilities: Operational delivery: Oversee day-to-day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check-in, and service delivery across alltouch-points. Sales and commercial execution: Drive on-site sales performance across leisure, spa, and entertainment; implement hotel-specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions. Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labourspend while maintaining required cover to deliver service excellence. Guest experience and complaint resolution: Monitor and enhance arrival, check-in, and post-stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration. People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning tomaintainengagement and retention. Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager whenrequired; collaborate closely with HUB teams, Sales, Events, HR, and Marketing to maintain brand standards and business continuity. Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. Governance: Operate within approved financial sign-off limits and procurement processes; elevate issues outside delegated authority to the General Manager. Behaviours and Essential Skills Makes choices that prioritise guest needs and champions a culture of warm, effortless service across all operational teams. Anticipates guest pain points, removes friction from thearrival to departurejourney, and continuously elevates service standards. Identifies opportunities, efficiencies, and innovations across leisure, spa, entertainment, reception operations; confidently tests and pilotesnew ideas. Owns the operational P&L, revenue performance, labour control, and local sales execution, making balanced decisions that protect both guest experience and commercial outcomes. Applies strong understanding of front desk, housekeeping, nights, leisure, spa, entertainment operations to maintain brand standards and seamless daily delivery. Uses systems insights, guest data, and operational metrics to inform decisions on staffing, experience, and commercial performance. Maintains full accountability for health & safety, safeguarding, licensing, audit readiness, and operational risk across all departments. Coaches, motivates, and inspires large, multidisciplinary teams; builds succession strength and nurtures future leaders. Works effectively with HUB teams and onsite leaders, breaking down silos to deliver consistent brand standards, seamless operations, and joined updecision making. Creates an engaged,high performing environment rooted in teamwork, positive behaviours, and clear communication embodying "WinAsOne" every day. Experience in Reception / Front Desk manager role in high occupancy hotel environment Proventrack recordof managing large bedroom operations and supporting full site operational delivery. Experience managing OTA relationships and distribution performance. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: emailprotected Please note: Unsolicited CV's from agencies will not be considered.
Mar 02, 2026
Full time
Join our team at Heythrop Park, part of the Warner Hotels Group. This 311-bedroom hotel with two theatres, a spa, and three restaurants is set within 440 acres of parkland in the heart of the Cotswolds. Looking to take the next step in your career? At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. Here, you'refree to be yourself, make an impact, and thrive in a tight-knit team that createstruly uniqueguest experiences. At Warner Hotels,we'remore than just a place to stay,we'rea place where guests come to make memories, discover new experiences, and feeltruly caredfor. As Head of Operations,you'llplay a crucial role in bringing that magic to life. Role Purpose: The Head of Operations leads all front and back-of-house functions to deliver seamless guest experiences across Reception, Leisure, Spa, Housekeeping, Entertainment, and Nights teams. With a Guest Hearted approach, the role ensures service excellence while driving commercial performance through effective sales execution and collaboration with HUB teams. By applying Limitless Thinking, the Head of Operationsidentifiesefficiencies, pilots new initiatives, and elevates leisure and entertainment propositions to meet brand standards and guest expectations. The position owns its impact by maintainingcompliance, safeguarding and reputation through complaint resolution, whilst balancing labour costs with operational quality. Success is achieved by winning as one, recruiting, developing, and inspiring teams, fostering collaboration, and deputising for senior leaders to ensure business continuity. Distinctive in scope, the role combines daily operational delivery with strategic improvement to secure both immediate service excellence and long-term growth. Responsibilities: Operational delivery: Oversee day-to-day operations across reception, leisure club, spa, housekeeping, entertainment, and nights team; ensure seamless guest arrival, check-in, and service delivery across alltouch-points. Sales and commercial execution: Drive on-site sales performance across leisure, spa, and entertainment; implement hotel-specific propositions and external marketing initiatives in partnership with HUB teams to maximise revenue. Entertainment and leisure leadership: Provide oversight of entertainment delivery and calendar development; ensure leisure club and spa operations (including memberships and day spa services) are executed to brand standards and guest expectations. Housekeeping and nights management: Lead and quality assure housekeeping operations and nights team delivery; maintain service standards, guest satisfaction, and operational efficiency across both functions. Labour and rota management: Forecast and produce efficient rotas across reception, leisure, spa, housekeeping, entertainment, and nights; control labourspend while maintaining required cover to deliver service excellence. Guest experience and complaint resolution: Monitor and enhance arrival, check-in, and post-stay guest experiences; lead complaint handling and feedback resolution to protect reputation and drive loyalty. Compliance and safety: Ensure 100% adherence to health and safety requirements across all operational departments; oversee leisure audits including lifeguard compliance, paperwork, and administration. People management and retention: Recruit, train, develop, and performance manage team members across all operational departments; foster teamwork, morale, and succession planning tomaintainengagement and retention. Deputising and collaboration: Undertake Duty Management shifts, manage rotas, and deputise for senior leaders and the General Manager whenrequired; collaborate closely with HUB teams, Sales, Events, HR, and Marketing to maintain brand standards and business continuity. Continuous improvement and strategy: Identify operational efficiencies and service improvements across leisure, spa, reception, and housekeeping; pilot commercial and guest experience initiatives to scale successful practices within Head Office parameters. Governance: Operate within approved financial sign-off limits and procurement processes; elevate issues outside delegated authority to the General Manager. Behaviours and Essential Skills Makes choices that prioritise guest needs and champions a culture of warm, effortless service across all operational teams. Anticipates guest pain points, removes friction from thearrival to departurejourney, and continuously elevates service standards. Identifies opportunities, efficiencies, and innovations across leisure, spa, entertainment, reception operations; confidently tests and pilotesnew ideas. Owns the operational P&L, revenue performance, labour control, and local sales execution, making balanced decisions that protect both guest experience and commercial outcomes. Applies strong understanding of front desk, housekeeping, nights, leisure, spa, entertainment operations to maintain brand standards and seamless daily delivery. Uses systems insights, guest data, and operational metrics to inform decisions on staffing, experience, and commercial performance. Maintains full accountability for health & safety, safeguarding, licensing, audit readiness, and operational risk across all departments. Coaches, motivates, and inspires large, multidisciplinary teams; builds succession strength and nurtures future leaders. Works effectively with HUB teams and onsite leaders, breaking down silos to deliver consistent brand standards, seamless operations, and joined updecision making. Creates an engaged,high performing environment rooted in teamwork, positive behaviours, and clear communication embodying "WinAsOne" every day. Experience in Reception / Front Desk manager role in high occupancy hotel environment Proventrack recordof managing large bedroom operations and supporting full site operational delivery. Experience managing OTA relationships and distribution performance. Ready to discover your glow? Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: emailprotected Please note: Unsolicited CV's from agencies will not be considered.
