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UKI Business Consulting - Finance Transformation (Global Business Services), Senior Manager
Ernst & Young Advisory Services Sdn Bhd
Overview UKI Business Consulting - Finance Transformation (Global Business Services), Senior Manager Location: Dublin 2 Other locations: Primary Location Only Requisition ID: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. UKI Business Consulting - Finance Transformation (Global Business Services), Senior Manager Location: Dublin / Belfast Available for Work Visa Sponsorship: No Business Area: Finance Transformation Contract Type: Full-Time - Permanent The opportunity Our Finance Transformation team delivers globally integrated Finance service offerings to our clients. Our Finance team assists clients in building Finance functions that are business-focused, cost-effective and agile in meeting the needs of all their stakeholders. A growth area for us is Global Business Services, and how technology enables control- supporting companies in either taking their first steps to establish their Global Business Services capability or developing the maturity of existing Finance and GBS organisations. We support our clients across the full lifecycle of the transformation journey, including: Developing a vision, strategy, and operating model Delivering an activity analysis, and creating a business case Crafting an integrated implementation roadmap Guiding location and sourcing model selection Designing and implementing future state processes and technologies (particularly across record-to-report, order-to-cash, procure-to-pay, as well as identifying AI opportunities Overseeing transition to future models Designing and implementing experience-led service management All encompassed by end-to-end programme management Your key responsibilities You will build strong relationships within client organisations, working with them to understand their most critical business problems and priorities, consulting with your EY peers to evaluate, design, and deliver solution options that leverage cutting-edge technologies. You will motivate and manage high-performing diverse teams, aligned to EY's values, delivering exceptional client service and preparing our clients for a digital future. Skills and attributes for Success We are looking for professionals who are great communicators, team players, and relationship builders, with a real desire to learn. Professional in your approach, you will have a natural ability to establish personal credibility with clients. You will also be highly organised, capable of coordinating your own workload and that of other team members, meeting deadlines, proactively managing risks and delivering quality outcomes. A role model to those around you, you will live the values of the firm daily, coaching and supporting the development of others. You will add measurable value to your clients by delivering work that addresses their biggest challenges and priorities, including the need to: Help clients understand current and emerging Finance and/or GBS trends Lead programme or multiple workstreams, having day to day responsibility for delivery Lead the current-state diagnostic and target operating model work, including facilitating workshops with senior client stakeholders Develop Finance and/or GBS implementation roadmaps, helping clients think about transition strategy Lead design and implementatio n of new processes and organisation structures; being able to identify opportunities for technology Establish best-in-class service management practices and governance structures To qualify for the role, you must have: 8-10 years relevant experience Experience in business development and solution design for Global Business Services Track record of delivering change programmes within a GBS organisation Deep expertise in your chosen market or sector Strong senior client relationships and proven ability to originate and lead major engagements Ideally, you'll also have: A valid and certified professional accounting qualification A background in management consulting or experience leading large-scale services transformation Strong technical problem-solving capability Attention to detail and ability to produce high-quality, visual outputs and insights Excellent facilitation and presentation skills Experience in coaching and developing high-performing teams Experience in the design and implementation of best-in-class Service Management processes (incorporating service management tools and performance management frameworks) Experience facilitating the planning, delivery and management of services, ensuring client requirements and specifications are achieved Understanding or application of relevant technologies such as: Service Management Tools GenAI and Agentic AI Accounting Automation Consolidation and Reporting Tools What we look for Core consulting skills: client management, commercial thinking, problem solving, and facilitation Technical skills: hands-on delivery experience and subject-matter knowledge in Finance transformation and performance improvement Versatility: ability to adapt quickly and contribute in a fast-changing, tech-enabled environment Market / sector knowledge: demonstrable domain expertise relevant to your field What working at EY offers We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: S upport and coaching from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include: Pension Maternity & Paternity leave Discounted health insurance Bike to work Scheme Web Doctor - Free unlimited online GP consultations for you and your family Recognition Awards The purchase of additional annual leave Cash incentives for referrals Hybrid Working Free Gym membership TECH MBA paid by EY Travel Pass Wellness rooms Available in some offices EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. When you join EY, you will be supported to ensure that you are enhancing your skills from day one. Continuous learning, where you can develop the mindset and skills to navigate whatever comes next. As you grow and develop here, you'll discover opportunities to help customise your career journey, so that it's as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs. We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process . click apply for full job details
Feb 04, 2026
Full time
Overview UKI Business Consulting - Finance Transformation (Global Business Services), Senior Manager Location: Dublin 2 Other locations: Primary Location Only Requisition ID: At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. UKI Business Consulting - Finance Transformation (Global Business Services), Senior Manager Location: Dublin / Belfast Available for Work Visa Sponsorship: No Business Area: Finance Transformation Contract Type: Full-Time - Permanent The opportunity Our Finance Transformation team delivers globally integrated Finance service offerings to our clients. Our Finance team assists clients in building Finance functions that are business-focused, cost-effective and agile in meeting the needs of all their stakeholders. A growth area for us is Global Business Services, and how technology enables control- supporting companies in either taking their first steps to establish their Global Business Services capability or developing the maturity of existing Finance and GBS organisations. We support our clients across the full lifecycle of the transformation journey, including: Developing a vision, strategy, and operating model Delivering an activity analysis, and creating a business case Crafting an integrated implementation roadmap Guiding location and sourcing model selection Designing and implementing future state processes and technologies (particularly across record-to-report, order-to-cash, procure-to-pay, as well as identifying AI opportunities Overseeing transition to future models Designing and implementing experience-led service management All encompassed by end-to-end programme management Your key responsibilities You will build strong relationships within client organisations, working with them to understand their most critical business problems and priorities, consulting with your EY peers to evaluate, design, and deliver solution options that leverage cutting-edge technologies. You will motivate and manage high-performing diverse teams, aligned to EY's values, delivering exceptional client service and preparing our clients for a digital future. Skills and attributes for Success We are looking for professionals who are great communicators, team players, and relationship builders, with a real desire to learn. Professional in your approach, you will have a natural ability to establish personal credibility with clients. You will also be highly organised, capable of coordinating your own workload and that of other team members, meeting deadlines, proactively managing risks and delivering quality outcomes. A role model to those around you, you will live the values of the firm daily, coaching and supporting the development of others. You will add measurable value to your clients by delivering work that addresses their biggest challenges and priorities, including the need to: Help clients understand current and emerging Finance and/or GBS trends Lead programme or multiple workstreams, having day to day responsibility for delivery Lead the current-state diagnostic and target operating model work, including facilitating workshops with senior client stakeholders Develop Finance and/or GBS implementation roadmaps, helping clients think about transition strategy Lead design and implementatio n of new processes and organisation structures; being able to identify opportunities for technology Establish best-in-class service management practices and governance structures To qualify for the role, you must have: 8-10 years relevant experience Experience in business development and solution design for Global Business Services Track record of delivering change programmes within a GBS organisation Deep expertise in your chosen market or sector Strong senior client relationships and proven ability to originate and lead major engagements Ideally, you'll also have: A valid and certified professional accounting qualification A background in management consulting or experience leading large-scale services transformation Strong technical problem-solving capability Attention to detail and ability to produce high-quality, visual outputs and insights Excellent facilitation and presentation skills Experience in coaching and developing high-performing teams Experience in the design and implementation of best-in-class Service Management processes (incorporating service management tools and performance management frameworks) Experience facilitating the planning, delivery and management of services, ensuring client requirements and specifications are achieved Understanding or application of relevant technologies such as: Service Management Tools GenAI and Agentic AI Accounting Automation Consolidation and Reporting Tools What we look for Core consulting skills: client management, commercial thinking, problem solving, and facilitation Technical skills: hands-on delivery experience and subject-matter knowledge in Finance transformation and performance improvement Versatility: ability to adapt quickly and contribute in a fast-changing, tech-enabled environment Market / sector knowledge: demonstrable domain expertise relevant to your field What working at EY offers We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: S upport and coaching from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way that's right for you All our employees are given a benefits package which they can tailor to suit their individual preferences. Our range of benefits include: Pension Maternity & Paternity leave Discounted health insurance Bike to work Scheme Web Doctor - Free unlimited online GP consultations for you and your family Recognition Awards The purchase of additional annual leave Cash incentives for referrals Hybrid Working Free Gym membership TECH MBA paid by EY Travel Pass Wellness rooms Available in some offices EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. When you join EY, you will be supported to ensure that you are enhancing your skills from day one. Continuous learning, where you can develop the mindset and skills to navigate whatever comes next. As you grow and develop here, you'll discover opportunities to help customise your career journey, so that it's as unique as you are - success is defined by you, we will provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership, we will give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture, you will be embraced for who you are and empowered to use your voice to help others find theirs. We have embraced Hybrid working at EY adding greater flexibility and autonomy to the roles of our employees. Inclusion & Diversity We hold a collective commitment to foster an environment where all differences are valued and respected, practices are equitable and everyone experiences a sense of belonging: Inclusion, diversity, and equity are part of who we are at EY. We believe that the highest-performing teams maximize the power of different perspectives and backgrounds. These teams are both diverse and inclusive and are willing to invite and learn from other perspectives. Our ability to include various viewpoints into our mindsets, behaviours and operations is fundamental to driving innovation, building strong relationships, and delivering the best solutions for our clients. We recognise the strength that comes from having a diverse workforce and building a culture where we support all our people to achieve their potential. You'll be embraced for who you are and empowered to use your voice to help others find theirs. As an equal opportunities' employer, we welcome applications from people of all backgrounds. Reasonable accommodations are offered at every stage of our recruitment process. Are you ready to shape your future with confidence? Apply today. To help create an equitable and inclusive experience during the recruitment process . click apply for full job details
Customer Success Manager
Constructor
About You You're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You're a self-starter who's good at triaging problems and working on the most important one. You've worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they're happy they partnered with you. Further, you're a curious person, and you'd love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge. About Us Constructor.io powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and you've probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We're approximately doubling year over year despite the market slow down and have customers in every eCommerce vertical. We're a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. We're a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. About the Position As a Customer Success Manager, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services. Your specific responsibilities will include: Repaying our customers' trust through ensuring they get live with our product and are thrilled with the results Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings Helping craft and dictate both internal and external narratives for what's needed to make a customer successful Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources Fielding and troubleshooting customer support requests Creating and updating customer documentation and training materials as needed Always looking for new ways you can make our integration process more robust and make customers feel even more successful A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting Excellent communication and interpersonal skills Know what an API is and have interacted with them before Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas Ability to convince and motivate those around you to do what you know is right Enjoy interacting with customers and solving new problems daily Ability and desire to learn quickly, think outside the box, and come up with solutions to problem Located in EMEA Preferably fluent in German A competitive compensation package including stock options Fully remote team - choose where you live Work from home stipend! We want you to have the resources you need to set up your home office Apple laptops provided for new employees Training and development budget for every employee, refreshed each year Parental leave for qualified employees Work with smart people who will help you grow and make a meaningful impact Diversity, Equity, and Inclusion at Constructor At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
Feb 04, 2026
Full time
About You You're a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy. You're a self-starter who's good at triaging problems and working on the most important one. You've worked directly with customers for a long time and are comfortable being the face of the company to them. One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they're happy they partnered with you. Further, you're a curious person, and you'd love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge. About Us Constructor.io powers product search and discovery for some of the largest retailers in the world. We serve billions of requests every week, and you've probably seen our results somewhere and used our product without knowing it. We differentiate ourselves by focusing on metrics over features, and reinventing search and discovery from the ground up as a machine learning challenge with the specific goal of improving metrics like revenue. We're approximately doubling year over year despite the market slow down and have customers in every eCommerce vertical. We're a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. We're a passionate team of technologists who love solving problems and want to make our customers' and coworkers' lives better. We value empathy, openness, curiosity, continuous improvement, and are excited by metrics that matter. We believe that empowering everyone in a company to do what they think is best can lead to great things. About the Position As a Customer Success Manager, you'll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services. Your specific responsibilities will include: Repaying our customers' trust through ensuring they get live with our product and are thrilled with the results Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings Helping craft and dictate both internal and external narratives for what's needed to make a customer successful Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources Fielding and troubleshooting customer support requests Creating and updating customer documentation and training materials as needed Always looking for new ways you can make our integration process more robust and make customers feel even more successful A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting Excellent communication and interpersonal skills Know what an API is and have interacted with them before Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas Ability to convince and motivate those around you to do what you know is right Enjoy interacting with customers and solving new problems daily Ability and desire to learn quickly, think outside the box, and come up with solutions to problem Located in EMEA Preferably fluent in German A competitive compensation package including stock options Fully remote team - choose where you live Work from home stipend! We want you to have the resources you need to set up your home office Apple laptops provided for new employees Training and development budget for every employee, refreshed each year Parental leave for qualified employees Work with smart people who will help you grow and make a meaningful impact Diversity, Equity, and Inclusion at Constructor At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group.
Customer Success Manager
Refinitiv
# Our Privacy Statement & Cookie Policy Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ196098 Customer Success Manager (CSM) Overview Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.The Customer Success Manager (CSM) will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters' legal products. Thomson Reuters products this role works with includes HighQ, CoCounsel, Contract Express, Practical Law and Westlaw. This role focuses on driving adoption, engagement, and measurable outcomes while building trusted customer relationships.Reporting to a Manager of CSMs, the CSM will collaborate with cross-functional teams and leverage internal resources to deliver exceptional customer experiences and long-term success. About the Role The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions.Key Responsibilities: Onboarding and Enablement: Coordinate onboarding activities and ensure customers have access to the tools and resources needed for success. Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters' legal products. Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed. Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. Collaborate Across Teams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience. About You We are seeking a customer-focused professional with a passion for solving complex business challenges and driving customer success.Qualifications: Experience: You have a law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. Additionally, you have experience in Customer Success, Legal Technology, Legal Project Management, or a related role, ideally within SaaS or subscription-based business models. Use Case Expertise: Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives. Technical Acumen: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
Feb 04, 2026
Full time
# Our Privacy Statement & Cookie Policy Customer Success Manager page is loaded Customer Success Managerremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Yesterdayjob requisition id: JREQ196098 Customer Success Manager (CSM) Overview Thomson Reuters is transforming the legal industry with unmatched legal content, expertise, and innovative technology. As part of our transformation, we are building a world-class Customer Success organization to ensure our customers achieve their goals and unlock the full value of our solutions.The Customer Success Manager (CSM) will work closely with customers across the legal industry to understand their specific business challenges and design tailored use cases that maximize the value of Thomson Reuters' legal products. Thomson Reuters products this role works with includes HighQ, CoCounsel, Contract Express, Practical Law and Westlaw. This role focuses on driving adoption, engagement, and measurable outcomes while building trusted customer relationships.Reporting to a Manager of CSMs, the CSM will collaborate with cross-functional teams and leverage internal resources to deliver exceptional customer experiences and long-term success. About the Role The Customer Success Manager will act as a trusted advisor to customers, focusing on understanding their business needs, developing tailored use cases, and ensuring successful adoption of Thomson Reuters' solutions.Key Responsibilities: Onboarding and Enablement: Coordinate onboarding activities and ensure customers have access to the tools and resources needed for success. Develop and Drive Use Cases: Collaborate with customers to identify their specific business challenges and design tailored use cases that demonstrate the value of Thomson Reuters' legal products. Drive Adoption and Value Realization: Partner with customers to ensure seamless integration of use cases into their workflows, leveraging internal training resources as needed. Build and Strengthen Relationships: Engage regularly with customers to understand their goals and provide strategic guidance, acting as their trusted advisor throughout the customer journey. Provide Strategic Guidance: Identify opportunities to optimize customer outcomes by recommending best practices and aligning solutions to business objectives. Enhance Retention and Satisfaction: Proactively address customer needs, identify opportunities for expansion, and develop strategies to reduce churn and drive satisfaction. Advocate for Customer Needs: Serve as the voice of the customer by sharing feedback with internal teams, including Product and Engineering, to influence future enhancements and features. Collaborate Across Teams: Partner with Sales, Marketing, and Support teams to align on customer objectives and deliver a seamless experience. About You We are seeking a customer-focused professional with a passion for solving complex business challenges and driving customer success.Qualifications: Experience: You have a law degree, formal legal education, or substantial experience working with law firms, attorneys, or legal professionals. Additionally, you have experience in Customer Success, Legal Technology, Legal Project Management, or a related role, ideally within SaaS or subscription-based business models. Use Case Expertise: Proven ability to understand customer-specific use cases and recommend tailored solutions that address their business challenges and objectives. Technical Acumen: Familiarity with legal technology or AI-driven platforms, with a willingness to stay ahead of advancements in legal tech. Relationship Building: Strong interpersonal and communication skills, with a proven ability to build trusted relationships and act as a strategic advisor to customers. Customer-Centric Mindset: A proactive, personable approach to problem-solving, with a focus on delivering measurable outcomes and ensuring customer satisfaction. Collaboration: Experience working cross-functionally with Sales, Product, Marketing, and Support teams to achieve mutual goals and enhance the customer journey. Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation .Learn more on how to protect yourself from fraudulent job postings .More information about Thomson Reuters can be found on
Senior Manager, Supply Chain & Operations
Ernst & Young Advisory Services Sdn Bhd
Senior Manager, Supply Chain & Operations Location: London Other locations: Primary Location Only Date: Oct 14, 2025 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Manager, Supply Chain and Operations, UK It is difficult to recall when supply chain and operations has been more at the forefront of organisations' strategic priorities, working collaboratively with some of the world's leading organisations as supply chains are recalibrated to address unprecedented global uncertainty, volatility and risk. Be it in the public sector as governments build new supply chains to respond to the changing needs of citizens, or in the private sector as national and international markets face unparalleled disruption. The opportunity Take your career to the next level and join a high performing and inclusive team, working collaboratively with some of the most significant organisations in the world as they seek to optimise and transform their supply chain, operations, net zero and commercial and procurement operations. Leverage and expand your experience in innovation to be at the forefront of shaping leading practices. Develop and impart your experience on those you work with to help create the next generation of leaders. Develop your leadership and management ability as you work in cross-functional teams across our Consulting, People and Technology practices. Deepen your technical and sector knowledge by working alongside our clients in project teams. Work with cutting-edge technologies such as Robotic Process Automation, Artificial Intelligence, Internet Of Things (IOT) and Block Chain; and other leading technologies. We value curious thinkers who have the courage to lead, great communicators who don't take themselves too seriously, flexible collaborators who build relationships based on doing the right thing, and innovative problem-solvers who use their experience to ultimately find a better way. Your key responsibilities Our clients place considerable trust in us and our advice, and people who are passionate about going above and beyond to improve our working world, unifies us as a team. This is crucial in enabling us to consistently deliver or exceed on our commitments. As a Senior Manager, you'll balance internal and external responsibilities, comprising client, business development support, operational, team and personal development. Focus on our clients Build, maintain and strengthen relationships and be a trusted advisor in at least one area of supply chain i.e., operations, planning, procurement, manufacturing etc Be adept at problem-solving with clients and project teams, leveraging your skills to help manage projects to completion Develop experience and relationships across several clients over time, often as part of a team from different parts of EY's world, whilst being able to maintain focus on current project delivery Develop our business Contribute to the development of proposals to showcase some of our leading practices Engage the market with thought leadership and public profile, and contribute to enhancing our methodologies Work across our internal sector and account field of play teams to develop your network, bringing our expertise to bear Drive operational excellence Support successful delivery of projects and workstreams as forecast to time and budget Help ensure the quality of our delivery exceeds client expectations by effectively managing activities and deliverables within your remit Develop our people Manage and nurture those who work with you and undertake career counselling responsibilities Increasingly become an inclusive leader capable of forming diverse high performing teams that are enjoyable to be part of and help our consultant and client teams to develop and realise their potential Your experience Senior Managers must have practical experience from a Big 4 or Consultancy where you have developed your technical and management experience. Your experience will be valued across several sectors in a Big 4 or Consultancy background, with a key focus on Consumer Products & Retail, Energy & Resources, Manufacturing, Health & Life Sciences, and Telecommunication, Media & Entertainment. Our Senior Managers are required to possess good experience in at least one of the technical skills below and some experience across one or multiple others: Supply Chain Transformation End to end supply chain transformation, experience working on multiple transformation projects with considerable scope and scale. Demonstrable knowledge of working as part of the transformation including the design, setup and delivery including people, process and technological change. Digital Supply Chain / Supply Chain Technology Applying and implementing Supply Chain Technology, such as planning, manufacturing and procurement systems. Including next-generation supply chain technologies such as Robotic Process Automation, cognitive automation and AI. Supply Chain Planning Functional experience i.e. demand and supply planning, sales & operations planning, segmentation strategy, inventory optimisation and/or production scheduling. And technology experience, either from a Business Integrator, Systems Integrator or Industry role covering one or more of OMP, Kinaxis, o9, Aera, SAP IBP, Blue Yonder, and SAP S/4 HANA. Commercial & Procurement Strategic, operational or transactional procurement across the purchasing lifecycle. This includes procurement strategy, operating model, category management, strategic sourcing, contract management or the deployment of procurement technology and analytics. Specific focus areas are: managing complex end to end procurements; driving cost out of organisation's third party spend and conducting contract audits; and leveraging enterprise-level technology to standardise, automate and digitise various aspects of supply chain. Experience in deploying SAP Ariba is also being sought. Operating Model Transformation E2E operating model experience covering Op Model strategy and vision, design, transformation and implementation. Whether from an external consulting perspective or within an industry role. Supply Chain Strategy Operating Model design, segmentation strategy and inventory optimisation. Understanding the issues across the end-to-end supply chain, and potential solutions to improve performance. Qualifications Many of our Managers have professional body membership or qualifications e.g. Chartered Institute of Purchasing and Supply (CIPS), or International Association of Commercial & Contract Management (IACCM) or equivalent, but if you feel that you have skills which you believe would be additive to our team, please apply. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness.The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected . click apply for full job details
Feb 04, 2026
Full time
Senior Manager, Supply Chain & Operations Location: London Other locations: Primary Location Only Date: Oct 14, 2025 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Senior Manager, Supply Chain and Operations, UK It is difficult to recall when supply chain and operations has been more at the forefront of organisations' strategic priorities, working collaboratively with some of the world's leading organisations as supply chains are recalibrated to address unprecedented global uncertainty, volatility and risk. Be it in the public sector as governments build new supply chains to respond to the changing needs of citizens, or in the private sector as national and international markets face unparalleled disruption. The opportunity Take your career to the next level and join a high performing and inclusive team, working collaboratively with some of the most significant organisations in the world as they seek to optimise and transform their supply chain, operations, net zero and commercial and procurement operations. Leverage and expand your experience in innovation to be at the forefront of shaping leading practices. Develop and impart your experience on those you work with to help create the next generation of leaders. Develop your leadership and management ability as you work in cross-functional teams across our Consulting, People and Technology practices. Deepen your technical and sector knowledge by working alongside our clients in project teams. Work with cutting-edge technologies such as Robotic Process Automation, Artificial Intelligence, Internet Of Things (IOT) and Block Chain; and other leading technologies. We value curious thinkers who have the courage to lead, great communicators who don't take themselves too seriously, flexible collaborators who build relationships based on doing the right thing, and innovative problem-solvers who use their experience to ultimately find a better way. Your key responsibilities Our clients place considerable trust in us and our advice, and people who are passionate about going above and beyond to improve our working world, unifies us as a team. This is crucial in enabling us to consistently deliver or exceed on our commitments. As a Senior Manager, you'll balance internal and external responsibilities, comprising client, business development support, operational, team and personal development. Focus on our clients Build, maintain and strengthen relationships and be a trusted advisor in at least one area of supply chain i.e., operations, planning, procurement, manufacturing etc Be adept at problem-solving with clients and project teams, leveraging your skills to help manage projects to completion Develop experience and relationships across several clients over time, often as part of a team from different parts of EY's world, whilst being able to maintain focus on current project delivery Develop our business Contribute to the development of proposals to showcase some of our leading practices Engage the market with thought leadership and public profile, and contribute to enhancing our methodologies Work across our internal sector and account field of play teams to develop your network, bringing our expertise to bear Drive operational excellence Support successful delivery of projects and workstreams as forecast to time and budget Help ensure the quality of our delivery exceeds client expectations by effectively managing activities and deliverables within your remit Develop our people Manage and nurture those who work with you and undertake career counselling responsibilities Increasingly become an inclusive leader capable of forming diverse high performing teams that are enjoyable to be part of and help our consultant and client teams to develop and realise their potential Your experience Senior Managers must have practical experience from a Big 4 or Consultancy where you have developed your technical and management experience. Your experience will be valued across several sectors in a Big 4 or Consultancy background, with a key focus on Consumer Products & Retail, Energy & Resources, Manufacturing, Health & Life Sciences, and Telecommunication, Media & Entertainment. Our Senior Managers are required to possess good experience in at least one of the technical skills below and some experience across one or multiple others: Supply Chain Transformation End to end supply chain transformation, experience working on multiple transformation projects with considerable scope and scale. Demonstrable knowledge of working as part of the transformation including the design, setup and delivery including people, process and technological change. Digital Supply Chain / Supply Chain Technology Applying and implementing Supply Chain Technology, such as planning, manufacturing and procurement systems. Including next-generation supply chain technologies such as Robotic Process Automation, cognitive automation and AI. Supply Chain Planning Functional experience i.e. demand and supply planning, sales & operations planning, segmentation strategy, inventory optimisation and/or production scheduling. And technology experience, either from a Business Integrator, Systems Integrator or Industry role covering one or more of OMP, Kinaxis, o9, Aera, SAP IBP, Blue Yonder, and SAP S/4 HANA. Commercial & Procurement Strategic, operational or transactional procurement across the purchasing lifecycle. This includes procurement strategy, operating model, category management, strategic sourcing, contract management or the deployment of procurement technology and analytics. Specific focus areas are: managing complex end to end procurements; driving cost out of organisation's third party spend and conducting contract audits; and leveraging enterprise-level technology to standardise, automate and digitise various aspects of supply chain. Experience in deploying SAP Ariba is also being sought. Operating Model Transformation E2E operating model experience covering Op Model strategy and vision, design, transformation and implementation. Whether from an external consulting perspective or within an industry role. Supply Chain Strategy Operating Model design, segmentation strategy and inventory optimisation. Understanding the issues across the end-to-end supply chain, and potential solutions to improve performance. Qualifications Many of our Managers have professional body membership or qualifications e.g. Chartered Institute of Purchasing and Supply (CIPS), or International Association of Commercial & Contract Management (IACCM) or equivalent, but if you feel that you have skills which you believe would be additive to our team, please apply. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. Please note: Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness.The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected . click apply for full job details
Engagement Director
Cprime
Who is Cprime? Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software, and custom solutions that keep us engaged with clients for true lifetime value. We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly, and so the opportunities for personal development are huge. As an Engagement Director, a summary of your role involves: Leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions that meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team. Key participant in leading and delivering time-pressure bids, including pricing and customer presentations. Having high commercial awareness and the ability to manage, report, and analyse GP, EBITDA, and project margins for your customers. Proven ability to attain and retain customers with high satisfaction levels. We want our people and our customers to be proud of the services we provide, and you have a key part to play in this. Outcomes Sought: Customer Delivery You will have full accountability for the delivery of end-to-end customer engagements, ensuring our customers are at the heart of everything we do, understanding their ways of working, and successfully delivering for them, with full accountability for enterprise and mid-market segments of high complexity. A requirement to spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups, etc.) and travel to Customer sites from time to time, and be accountable for the customer satisfaction scores and feedback. Commercial Growth You will work closely with Sales colleagues to build and support compelling proposals and customer offerings, which will enable and support our continued growth ambition for Cprime and deliver profitable outcomes. You will have your own P&L per customer and be accountable for that. You will take ownership of the monthly and quarterly forecasting of team costs and project revenues, reviewing actual performance against forecast, understanding gaps, and putting corrective measures in place, as appropriate and for achieving GP targets. Identifying new key stakeholders of interest and making an introduction to the Sales team when a need is identified. Oversee and support the Engagement Manager, ensuring the accuracy of Associates' Timesheets and approving as needed. Utilising the internal bench prior to Associates to ensure the most cost-effective approach is utilised. People Leadership You will help lead a team of diverse professionals across Functional and Technical teams located globally. You will ensure that we continue to have world-class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators, and are suitably skilled. Lead the team in identifying areas for improvement and implementing solutions to enhance productivity, quality, and team morale. Mentor and coach junior colleagues to develop their knowledge within the Delivery space. Where applicable, provide effective line management to your direct reports. Delivery Management Successfully manage Customer Satisfaction, internal Employee Engagement and account Profitability, whilst overseeing deliverables for the customer in full. Supporting Cprime with the necessary mechanisms and processes to enable new service lines to be sold. Create the deliverables as part of the Statement of Works independently for review as part of internal governance, considering risks and ensuring the contractual commitments are deliverable within the quoted price.' Ensure that all contractual deliverables are met on time. Oversee the creation and collection of the client measures to demonstrate that Cprime is delivering value. Be seen by clients as the dedicated point of contact/escalation to the client. Oversee the successful onboarding of associates to the engagement and undertake the day-to-day activities with the client and the associates. Oversee the creation of the Associate Requests and Delivery Records. Oversee the internal CRM Systems and raise associate and contract requests. What you'll bring: We'll expect you to be part of the team and deliver your service in line with our values. Human: thoughtful, intentional, ethical, ingenious. Curious: open-minded, questioning, inquisitive. Collaborative: adaptable, humble, self-aware, transparent. Performance driven: client-focused, leadership, outcomes, results. Pioneering: trailblazing, risk-taking, up for a challenge. Bold: confident, courageous, decisive, direct. The must haves: Strong stakeholder management and communication skills will be required to forge relationships with other Engagement Directors and the Sales team, as examples. With the addition of working closely with global teams across the US, India, Ukraine, and more. Ability to recruit and retain a strong team of consultants, as well as resource planning and management. Previous experience in People Leadership, which will include, amongst other things, supporting employees' personal growth through day-to-day role and opportunities for stretch. Demonstrable experience of customer accountability and successful deliveries Provide thought leadership through the development of case studies, blogs, and webinars. Able to demonstrate a learning speed to allow you to onboard quickly into a client account and demonstrate understanding of key products (I.e. our Learning, Agility, and Tooling offerings). Lived experience of demonstrating and articulating account status. Stakeholder Management experience at the Exec and senior level. Capacity to identify, manage, and mitigate account risks where necessary. Ability to co-facilitate workshops, reviews, and other collaboration events. Represent and enhance the Cprime brand on engagements with our clients. Credible commercial acumen to identify and explore potential follow-on work. Build and develop the creation of a portfolio strategy - with a holistic approach, have a voice about sales targets, new client targets, areas of differentiation, etc. Support pre-sales activities across current and new logos. We all have our part to play: We're committed to our vision and demonstrate behaviours which are in line with our core values. We ensure that all aspects of our work are delivered with a customer focus to all internal and external users in line with our internal/external service offer. We uphold our commitment to inclusion, equality and diversity. We're aware of our personal responsibilities regarding health and safety, and ensure that our Health & Safety policies are adhered to in all aspects of our work. We treat all data with respect, ensuring we only use it for the correct purpose and that it is handled safely and securely. We promote and achieve Value for Money (VfM) within our areas and across the organisation. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager, in order to meet the operational needs of the business.
Feb 04, 2026
Full time
Who is Cprime? Our mission is to enable our clients to turn ideas into action faster. Our globally diverse team transforms businesses with consulting, managed services, software, and custom solutions that keep us engaged with clients for true lifetime value. We are curious, passionate, motivated about taking action, and thrive on change. At Cprime, you're encouraged to grow and stretch your skills to build creative, outside-of-the-box solutions. We continuously challenge each other to work smarter and adapt to new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way. The business is growing rapidly, and so the opportunities for personal development are huge. As an Engagement Director, a summary of your role involves: Leading a team, in managing and growing a portfolio of projects/customers and you will be passionate about defining and developing solutions that meet customer challenges and understand the commercial balance required to deliver these solutions between top and bottom-line growth. Drive high customer engagement and be comfortable with balancing multiple competing demands whilst leading and developing a diverse and highly talented team and promoting and inspiring our core values right across the delivery team. Key participant in leading and delivering time-pressure bids, including pricing and customer presentations. Having high commercial awareness and the ability to manage, report, and analyse GP, EBITDA, and project margins for your customers. Proven ability to attain and retain customers with high satisfaction levels. We want our people and our customers to be proud of the services we provide, and you have a key part to play in this. Outcomes Sought: Customer Delivery You will have full accountability for the delivery of end-to-end customer engagements, ensuring our customers are at the heart of everything we do, understanding their ways of working, and successfully delivering for them, with full accountability for enterprise and mid-market segments of high complexity. A requirement to spend a considerable amount of time engaged in Customer forums (e.g., Steering Groups, etc.) and travel to Customer sites from time to time, and be accountable for the customer satisfaction scores and feedback. Commercial Growth You will work closely with Sales colleagues to build and support compelling proposals and customer offerings, which will enable and support our continued growth ambition for Cprime and deliver profitable outcomes. You will have your own P&L per customer and be accountable for that. You will take ownership of the monthly and quarterly forecasting of team costs and project revenues, reviewing actual performance against forecast, understanding gaps, and putting corrective measures in place, as appropriate and for achieving GP targets. Identifying new key stakeholders of interest and making an introduction to the Sales team when a need is identified. Oversee and support the Engagement Manager, ensuring the accuracy of Associates' Timesheets and approving as needed. Utilising the internal bench prior to Associates to ensure the most cost-effective approach is utilised. People Leadership You will help lead a team of diverse professionals across Functional and Technical teams located globally. You will ensure that we continue to have world-class levels of engagement and that we are ensuring that our teams deliver excellently through the use of our methodologies and accelerators, and are suitably skilled. Lead the team in identifying areas for improvement and implementing solutions to enhance productivity, quality, and team morale. Mentor and coach junior colleagues to develop their knowledge within the Delivery space. Where applicable, provide effective line management to your direct reports. Delivery Management Successfully manage Customer Satisfaction, internal Employee Engagement and account Profitability, whilst overseeing deliverables for the customer in full. Supporting Cprime with the necessary mechanisms and processes to enable new service lines to be sold. Create the deliverables as part of the Statement of Works independently for review as part of internal governance, considering risks and ensuring the contractual commitments are deliverable within the quoted price.' Ensure that all contractual deliverables are met on time. Oversee the creation and collection of the client measures to demonstrate that Cprime is delivering value. Be seen by clients as the dedicated point of contact/escalation to the client. Oversee the successful onboarding of associates to the engagement and undertake the day-to-day activities with the client and the associates. Oversee the creation of the Associate Requests and Delivery Records. Oversee the internal CRM Systems and raise associate and contract requests. What you'll bring: We'll expect you to be part of the team and deliver your service in line with our values. Human: thoughtful, intentional, ethical, ingenious. Curious: open-minded, questioning, inquisitive. Collaborative: adaptable, humble, self-aware, transparent. Performance driven: client-focused, leadership, outcomes, results. Pioneering: trailblazing, risk-taking, up for a challenge. Bold: confident, courageous, decisive, direct. The must haves: Strong stakeholder management and communication skills will be required to forge relationships with other Engagement Directors and the Sales team, as examples. With the addition of working closely with global teams across the US, India, Ukraine, and more. Ability to recruit and retain a strong team of consultants, as well as resource planning and management. Previous experience in People Leadership, which will include, amongst other things, supporting employees' personal growth through day-to-day role and opportunities for stretch. Demonstrable experience of customer accountability and successful deliveries Provide thought leadership through the development of case studies, blogs, and webinars. Able to demonstrate a learning speed to allow you to onboard quickly into a client account and demonstrate understanding of key products (I.e. our Learning, Agility, and Tooling offerings). Lived experience of demonstrating and articulating account status. Stakeholder Management experience at the Exec and senior level. Capacity to identify, manage, and mitigate account risks where necessary. Ability to co-facilitate workshops, reviews, and other collaboration events. Represent and enhance the Cprime brand on engagements with our clients. Credible commercial acumen to identify and explore potential follow-on work. Build and develop the creation of a portfolio strategy - with a holistic approach, have a voice about sales targets, new client targets, areas of differentiation, etc. Support pre-sales activities across current and new logos. We all have our part to play: We're committed to our vision and demonstrate behaviours which are in line with our core values. We ensure that all aspects of our work are delivered with a customer focus to all internal and external users in line with our internal/external service offer. We uphold our commitment to inclusion, equality and diversity. We're aware of our personal responsibilities regarding health and safety, and ensure that our Health & Safety policies are adhered to in all aspects of our work. We treat all data with respect, ensuring we only use it for the correct purpose and that it is handled safely and securely. We promote and achieve Value for Money (VfM) within our areas and across the organisation. This job description is intended to give the post holder an appreciation of the role envisaged and the range of duties and responsibilities to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals. The post holder will be required at all times to perform any other reasonable task, as requested by the Line Manager, in order to meet the operational needs of the business.
CAD-IT UK Ltd
Project Manager - Automotive Technical Aftersales
CAD-IT UK Ltd Gaydon, Warwickshire
CAD-IT are currently looking for a highly motivated and experienced Project Manager to join our Technical Content team providing technical publications for a well-known automotive OEM. What you'll be doing: The successful candidate will join the technical content team responsible for leading and facilitating the scoping, design and delivery of various technical aftersales projects. You will report directly to the Head of Technical Content and be responsible for the following: Agree project objectives , benefits and plans for delivering these with your project stakeholders Define project tasks and manage resource requirements accordingly Lead on the creation, ownership and maintenance of project documentation, for example; exception reports, risks and issues logs, user stories for Agile based projects Develop and manage project schedules and progress updates Provide direction and support to project teams Liaise with all key stakeholders including relevant internal departments and global teams Manage quality assurance Continuously monitor risks and issues Manage exceptions and changes in programmes and projects Provide input to relevant review meetings and represent the company as required Any other ad hoc management responsibilities as they arise Your Skills and Experience: A proven and successful background in project delivery at a senior level, and a broad range of project management skills, eg PRINCE2, PMP, SCRUM Experience of working in an Automotive environment or Engineering environment Experience in sprint planning, backlog maintenance, facilitating daily stand-up calls, sprint reviews, capacity planning and sprint retrospectives Familiar with tools such as Jira and Confluence Experience of collaborating closely and building excellent working relationships with customers, partners, and on-site technical teams Pro-active and pragmatic with regards to problem-solving Why CAD-IT? We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally. We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing: Private Medical Insurance 25 days annual leave + bank holidays Enhanced Maternity pay Companywide and team social events, plus more! Job Features Job Title Project Manager - Automotive Technical Aftersales Negotiable based on experience + Company Benefits
Feb 04, 2026
Full time
CAD-IT are currently looking for a highly motivated and experienced Project Manager to join our Technical Content team providing technical publications for a well-known automotive OEM. What you'll be doing: The successful candidate will join the technical content team responsible for leading and facilitating the scoping, design and delivery of various technical aftersales projects. You will report directly to the Head of Technical Content and be responsible for the following: Agree project objectives , benefits and plans for delivering these with your project stakeholders Define project tasks and manage resource requirements accordingly Lead on the creation, ownership and maintenance of project documentation, for example; exception reports, risks and issues logs, user stories for Agile based projects Develop and manage project schedules and progress updates Provide direction and support to project teams Liaise with all key stakeholders including relevant internal departments and global teams Manage quality assurance Continuously monitor risks and issues Manage exceptions and changes in programmes and projects Provide input to relevant review meetings and represent the company as required Any other ad hoc management responsibilities as they arise Your Skills and Experience: A proven and successful background in project delivery at a senior level, and a broad range of project management skills, eg PRINCE2, PMP, SCRUM Experience of working in an Automotive environment or Engineering environment Experience in sprint planning, backlog maintenance, facilitating daily stand-up calls, sprint reviews, capacity planning and sprint retrospectives Familiar with tools such as Jira and Confluence Experience of collaborating closely and building excellent working relationships with customers, partners, and on-site technical teams Pro-active and pragmatic with regards to problem-solving Why CAD-IT? We are a software sales and consulting company focusing primarily on industrial aftermarket, Service Lifecycle Management (SLM), Industrial IoT and Augmented Reality application in Service. We are global partners with Siemens providing Service Business Strategy consultancy and support, Industry 4.0 for Service, outsourced technical publications support and digital transformation to industries globally. We are passionate about innovation and work collaboratively to give our very best to our staff and customers. Job satisfaction, wellbeing and career progression are top of our list for our employees. Joining our dynamic, ambitious and friendly team you'll be empowered to fulfil your potential and be part of an inclusive culture that values diversity and rewards innovation, hard work, integrity, and merit. We have an excellent Company Benefits package that focuses on employee reward and wellbeing: Private Medical Insurance 25 days annual leave + bank holidays Enhanced Maternity pay Companywide and team social events, plus more! Job Features Job Title Project Manager - Automotive Technical Aftersales Negotiable based on experience + Company Benefits
Senior Manager, Finance Transformation, Business Consulting, Belfast Or Derry, Londonderry
Ernst & Young Advisory Services Sdn Bhd
Senior Manager, Finance Transformation, Business Consulting, Belfast Or Derry, Londonderry Location: Belfast Other locations: Anywhere in Country Requisition ID: Senior Manager, Finance Transformation, Business Consulting,Belfast or Derry/Londonderry Location: Northern Ireland The opportunity EY is expanding its Consulting practice in Ireland and we are seeking to recruit for a key leadership position in our Business Consulting Finance (BC Finance) team. Our BC Finance team assists clients in building Finance functions that are business-focused, cost-effective and agile in meeting the needs of all their stakeholders. We also work with clients across different industry sectors to develop and enhance Global Business Services solutions to deliver standardised, end-to-end processes across multi-disciplinary support functions. Key to many of our Finance Transformation engagements is the identification, evaluation and deployment of the right technology to support our clients' business agenda. In particular, this involves intertwining our Finance and Shared Services portfolio with other offerings like cyber security, analytics, RPA and digital technologies. We are seeking an experienced consulting professional who will drive the continued growth of our Finance Transformation services in Ireland - both by developing a portfolio of business built on valued relationships with external clients and growing an EY team with specialised skills in this area to meet our clients' needs. Your key responsibilities Develop and maintain long-term client relationships and networks including the development of relationships with team members across all EY practices to serve client needs Lead business development and client pursuit efforts with a strong insight of the market and past sales record of having won new business and developed existing accounts Act as a Subject Matter Expert on Finance matters and stay abreast of emerging business and industry trends relevant to our clients' business, such as Business Analytics, Robotic Process Automation and Managed Services Effectively lead delivery of client engagements, including: Managing and motivating client engagement teams with diverse skills and backgrounds Drive high-quality work products within expected timeframes and on budget Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes Manage expectations of client service delivery Demonstrate expertise and in-depth technical capabilities in the areas of Finance operations and processes; Finance operating models; Global Business Services and Finance technologies Foster an innovative and inclusive team-oriented work environment and play an active role in counselling and mentoring junior consultants within the organisation Demonstrate ability to quickly assimilate to new knowledge and possess good business acumen To qualify for the role; Significant relevant experience in the field . Key areas of experience include previous consulting experience and experience within Finance Reporting (VPM) and Finance Process & Automation MBA, ACCA/ACA/CIMA and/or PMP/Prince2 qualification Strong market focus with ability to identify and build new opportunities and client relationships and a proven ability to write and shape proposals Experience managing senior stakeholders, providing constructive challenge and robust advice to the senior management including C-suite. Development of strategic Finance and IT relationships with C-suite decision makers Experience across the complete lifecycle of Transformation projects, from concept through execution and ongoing operations Excellent Technology knowledge and experience, covering current trends and best practice Consulting, complemented by strong Finance functional and operations understanding Characteristics of a forward thinker and self-motivator that thrives on new challenges and adapts quickly to learning new knowledge Ability to work collaboratively in a team environment and manage a team of junior consulting professionals What we offer Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. Please note; Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity& inclusiveness here . We ask because it matters! EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Feb 04, 2026
Full time
Senior Manager, Finance Transformation, Business Consulting, Belfast Or Derry, Londonderry Location: Belfast Other locations: Anywhere in Country Requisition ID: Senior Manager, Finance Transformation, Business Consulting,Belfast or Derry/Londonderry Location: Northern Ireland The opportunity EY is expanding its Consulting practice in Ireland and we are seeking to recruit for a key leadership position in our Business Consulting Finance (BC Finance) team. Our BC Finance team assists clients in building Finance functions that are business-focused, cost-effective and agile in meeting the needs of all their stakeholders. We also work with clients across different industry sectors to develop and enhance Global Business Services solutions to deliver standardised, end-to-end processes across multi-disciplinary support functions. Key to many of our Finance Transformation engagements is the identification, evaluation and deployment of the right technology to support our clients' business agenda. In particular, this involves intertwining our Finance and Shared Services portfolio with other offerings like cyber security, analytics, RPA and digital technologies. We are seeking an experienced consulting professional who will drive the continued growth of our Finance Transformation services in Ireland - both by developing a portfolio of business built on valued relationships with external clients and growing an EY team with specialised skills in this area to meet our clients' needs. Your key responsibilities Develop and maintain long-term client relationships and networks including the development of relationships with team members across all EY practices to serve client needs Lead business development and client pursuit efforts with a strong insight of the market and past sales record of having won new business and developed existing accounts Act as a Subject Matter Expert on Finance matters and stay abreast of emerging business and industry trends relevant to our clients' business, such as Business Analytics, Robotic Process Automation and Managed Services Effectively lead delivery of client engagements, including: Managing and motivating client engagement teams with diverse skills and backgrounds Drive high-quality work products within expected timeframes and on budget Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes Manage expectations of client service delivery Demonstrate expertise and in-depth technical capabilities in the areas of Finance operations and processes; Finance operating models; Global Business Services and Finance technologies Foster an innovative and inclusive team-oriented work environment and play an active role in counselling and mentoring junior consultants within the organisation Demonstrate ability to quickly assimilate to new knowledge and possess good business acumen To qualify for the role; Significant relevant experience in the field . Key areas of experience include previous consulting experience and experience within Finance Reporting (VPM) and Finance Process & Automation MBA, ACCA/ACA/CIMA and/or PMP/Prince2 qualification Strong market focus with ability to identify and build new opportunities and client relationships and a proven ability to write and shape proposals Experience managing senior stakeholders, providing constructive challenge and robust advice to the senior management including C-suite. Development of strategic Finance and IT relationships with C-suite decision makers Experience across the complete lifecycle of Transformation projects, from concept through execution and ongoing operations Excellent Technology knowledge and experience, covering current trends and best practice Consulting, complemented by strong Finance functional and operations understanding Characteristics of a forward thinker and self-motivator that thrives on new challenges and adapts quickly to learning new knowledge Ability to work collaboratively in a team environment and manage a team of junior consulting professionals What we offer Continuous learning: You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. Please note; Prior to finalizing your application, you will be asked to provide personal information across several dimensions of diversity and inclusiveness. The information you provide is kept entirely confidential and will not be used to evaluate your candidacy. We collect this data to help us analyse our recruitment process holistically and implement actions that promote diversity and inclusiveness. While optional, we encourage you to provide this information to hold us accountable towards our goal of building a better working world. Read more about our commitment to diversity& inclusiveness here . We ask because it matters! EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Strategy Manager
Sainsbury's Supermarkets Ltd
Overview Salary: Competitive Plus Benefits. Location: London Store Support Centre, London, EC1M 6HA. Contract type: Permanent. Business area: Finance & Business Development. Closing date: 10 February 2026. Requisition ID: . We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. For a FTSE business, we move incredibly fast. When we're not handling projects, we're helping all corners of the wider group with what they're trying to achieve. And around here, you can see the results of your work as soon as you walk into a store, which gives you a real sense of purpose and responsibility. Better still, the team around you will listen to your ideas and opinions, and you'll have every chance to try something new. The sheer scale and complexity of our set-up means there's always something else around the corner, and we'll help and support you every step of the way. We're trusted to get on with it. So get ready to make things happen here. Date of Role Commencement - May '26 Location - Hybrid (approx. 2 days per week in our London office) About the team Join our dynamic Group Strategy team at Sainsbury's, where we sit at the heart of shaping the future direction of our renowned brands, including Sainsbury's, Argos, and Nectar. We work collaboratively to define and incubate strategic initiatives that will drive business success both now and in the future. Our team operates across the business, ensuring a vital link between strategy and delivery, and providing exposure to a wide variety of business functions and stakeholders. If you're passionate about retail and enjoy working at pace in a high-impact environment, this is your chance to make a real difference. More about the role As a Strategy Manager, you will work closely with Directors and Heads of Strategy to analyse opportunities, develop recommendations, and prepare presentations for senior leaders. Your day-to-day will involve supporting and managing projects that span our entire portfolio, collaborating with internal and external stakeholders, and contributing insights that shape our Next Level Strategy through to 2027 and beyond. You will play an integral role in building business cases for Board approval, driving the ongoing business strategy process, and forging relationships across teams including Strategy Finance and Customer Insights & Data. This varied role offers the unique opportunity to gain a holistic view of our business, while leading the development and implementation of key projects that will shape our future. More about you You will have demonstrable experience in a strategic consulting environment or in-house strategy team, with a keen interest in the retail sector. Your ability to perform and communicate insightful analyses, combined with proficiency in core consulting tools and methods, will enable you to answer critical strategic questions and influence stakeholders at all levels. You are highly organised, thrive in collaborative settings, and can manage projects efficiently. Your communication and presentation skills are exemplary, and you are comfortable developing materials for senior audiences with a meticulous attention to detail. You are motivated, proactive, and eager to contribute new perspectives to help our business evolve. Demonstrable experience delivering structured strategy projects within a consulting environment, with background from a top tier strategy firm (e.g., McKinsey, Bain, BCG, LEK, Oliver Wyman, OC&C) highly desirable Demonstrable understanding of the retail industry, customer behaviour and competitive landscape Evidenced expertise in applying data analytics, leveraging strategic frameworks, and employing robust analytical and data manipulation skills to address and resolve complex business challenges Experience interpreting financial reports and constructing economic models/business cases Proficient user of Excel and PowerPoint for analysis and presentation Demonstrated ability to build effective relationships and work collaboratively across teams and at senior management level We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Feb 04, 2026
Full time
Overview Salary: Competitive Plus Benefits. Location: London Store Support Centre, London, EC1M 6HA. Contract type: Permanent. Business area: Finance & Business Development. Closing date: 10 February 2026. Requisition ID: . We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. For a FTSE business, we move incredibly fast. When we're not handling projects, we're helping all corners of the wider group with what they're trying to achieve. And around here, you can see the results of your work as soon as you walk into a store, which gives you a real sense of purpose and responsibility. Better still, the team around you will listen to your ideas and opinions, and you'll have every chance to try something new. The sheer scale and complexity of our set-up means there's always something else around the corner, and we'll help and support you every step of the way. We're trusted to get on with it. So get ready to make things happen here. Date of Role Commencement - May '26 Location - Hybrid (approx. 2 days per week in our London office) About the team Join our dynamic Group Strategy team at Sainsbury's, where we sit at the heart of shaping the future direction of our renowned brands, including Sainsbury's, Argos, and Nectar. We work collaboratively to define and incubate strategic initiatives that will drive business success both now and in the future. Our team operates across the business, ensuring a vital link between strategy and delivery, and providing exposure to a wide variety of business functions and stakeholders. If you're passionate about retail and enjoy working at pace in a high-impact environment, this is your chance to make a real difference. More about the role As a Strategy Manager, you will work closely with Directors and Heads of Strategy to analyse opportunities, develop recommendations, and prepare presentations for senior leaders. Your day-to-day will involve supporting and managing projects that span our entire portfolio, collaborating with internal and external stakeholders, and contributing insights that shape our Next Level Strategy through to 2027 and beyond. You will play an integral role in building business cases for Board approval, driving the ongoing business strategy process, and forging relationships across teams including Strategy Finance and Customer Insights & Data. This varied role offers the unique opportunity to gain a holistic view of our business, while leading the development and implementation of key projects that will shape our future. More about you You will have demonstrable experience in a strategic consulting environment or in-house strategy team, with a keen interest in the retail sector. Your ability to perform and communicate insightful analyses, combined with proficiency in core consulting tools and methods, will enable you to answer critical strategic questions and influence stakeholders at all levels. You are highly organised, thrive in collaborative settings, and can manage projects efficiently. Your communication and presentation skills are exemplary, and you are comfortable developing materials for senior audiences with a meticulous attention to detail. You are motivated, proactive, and eager to contribute new perspectives to help our business evolve. Demonstrable experience delivering structured strategy projects within a consulting environment, with background from a top tier strategy firm (e.g., McKinsey, Bain, BCG, LEK, Oliver Wyman, OC&C) highly desirable Demonstrable understanding of the retail industry, customer behaviour and competitive landscape Evidenced expertise in applying data analytics, leveraging strategic frameworks, and employing robust analytical and data manipulation skills to address and resolve complex business challenges Experience interpreting financial reports and constructing economic models/business cases Proficient user of Excel and PowerPoint for analysis and presentation Demonstrated ability to build effective relationships and work collaboratively across teams and at senior management level We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Principal Customer Success Manager
Pager
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers' needs. Responsibilities Build and foster executive level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5 10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring. Ability to travel to client sites as necessary. Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. What we offer Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two thirds of the Fortune 100, PagerDuty is essential for delivering always on digital experiences to modern businesses. PagerDuty is Great Place to Work certified , a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Equal Opportunity Employer PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E Verify employment verification program.
Feb 04, 2026
Full time
PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers' needs. Responsibilities Build and foster executive level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5 10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring. Ability to travel to client sites as necessary. Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. What we offer Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two thirds of the Fortune 100, PagerDuty is essential for delivering always on digital experiences to modern businesses. PagerDuty is Great Place to Work certified , a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Equal Opportunity Employer PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E Verify employment verification program.
Organisational Development and Learning Lead
Aberdeen Group Edinburgh, Midlothian
View our cookie policy .Organisational Development and Learning Lead page is loaded Organisational Development and Learning Leadlocations: Edinburgh: Londontime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: February 13, 2026 (10 days left to apply)job requisition id: R Job Description At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group.Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent.Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the Role We believe learning has the power to unlock potential - for our people, our clients, and our future. This role sits at the heart of that belief. It shapes how we build capability across our business and how we create a thriving, adaptive organisation equipped for the opportunities ahead. This is a unique opportunity to shape a different future with a business right at the heart of its transformation.As our Organisational Development & Learning Lead, you will play a strategic role in strengthening our organisational performance globally. You will create the learning culture, capability frameworks and development experiences that empower our people to grow with confidence and deliver exceptional outcomes for our clients. The role sits in our small but brilliant Talent team, reporting to the Head of Talent.You'll uncover the skills and capabilities the business needs next, and design a forward looking learning strategy that enables our leaders and teams across all of our locations & businesses to perform at their best. Working in close partnership with Business Partnering teams and senior stakeholders, you'll bring clarity, insight and practical solutions that support our shift to a skills based, data informed, outcomes driven development model. This role will ensure our business leaders understand and advocate for your vision.This is a role for someone who is energised by possibility, committed to impact, and passionate about helping people thrive. To be successful in the role you will enjoy building impactful internal and external networks and creatively leverage them to support you to deliver. Key Responsibilities: Shape and deliver a modern skills based learning strategy that reflects our business priorities, emerging capabilities and long term talent ambitions. Lead the full design and delivery of learning programmes , evolving from standalone courses to blended, practical and outcomes focused development that strengthens performance across the organisation. Act as a trusted advisor to senior leaders, HRBPs and business units - understanding priorities, diagnosing needs and co creating clear development roadmaps. Use consulting expertise, data insight and evidence based practice to influence decisions, challenge constructively, and deliver interventions that make a meaningful difference. Diagnose capability and organisational health , using workforce insights to lead development in areas such as team effectiveness, change leadership and behavioural frameworks. Build strong internal and external networks , bringing world class thinking, innovation and fresh perspectives into Aberdeen. Oversee learning operations, systems and 3rd party vendor partnerships , ensuring we deliver learning experiences that are high quality, accessible and aligned to our strategy. Partner on learning systems integration (e.g., Cornerstone, Workday) to create a seamless learning experience and unlock meaningful insights. Establish robust measurement frameworks that track learning impact, behavioural change and return on investment - ensuring we bring clarity and confidence to our decisions. About the Candidate: Deep experience in organisational development, learning strategy and enterprise level capability building. Experience of working in close partnership with Business Partnering teams and C-suite stakeholders, to bring clarity, insight and practical solutions that support our shift to a skills based, data informed, outcomes driven development model. Ability to uncover the skills and capabilities the business needs next, and design a forward looking learning strategy that enables our leaders and teams across all of our locations & businesses to perform at their best Expertise in digital, blended and applied learning approaches.We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. You can find out more about what we do . An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you.At Aberdeen we've adopted a 'blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business., where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity,
Feb 04, 2026
Full time
View our cookie policy .Organisational Development and Learning Lead page is loaded Organisational Development and Learning Leadlocations: Edinburgh: Londontime type: Full timeposted on: Posted 3 Days Agotime left to apply: End Date: February 13, 2026 (10 days left to apply)job requisition id: R Job Description At Aberdeen, our ambition is to be the UK's leading Wealth & Investments group.Strengthening talent and culture is one of our strategic priorities. We strive to make Aberdeen a great place to work so that we can attract and retain the industry's best talent.Our people put our stakeholders at the heart of everything they do by helping us to make a positive difference to the lives of our clients, customers, colleagues, shareholders, and society.We are focused on growing our direct and advised wealth platforms and repositioning our specialist asset management business to meet client demand. We are committed to providing excellent client service, supported by leading technology and talent.Aberdeen comprises three businesses, interactive investor (ii), Investments, and Adviser, each of which focuses on meeting and adapting to our clients' evolving needs: interactive investor, the UK's second largest direct-to-consumer investment platform, enables individuals in the UK to plan, save, and invest in the way that works for them. Our Adviser business provides financial planning solutions and technology for UK financial advisers, enabling them to create value for their customers. Our Investments business is a specialist asset manager that focuses on areas where we have both strength and scale to capitalise on the key themes shaping the market, through either public markets or alternative asset classes. About the Role We believe learning has the power to unlock potential - for our people, our clients, and our future. This role sits at the heart of that belief. It shapes how we build capability across our business and how we create a thriving, adaptive organisation equipped for the opportunities ahead. This is a unique opportunity to shape a different future with a business right at the heart of its transformation.As our Organisational Development & Learning Lead, you will play a strategic role in strengthening our organisational performance globally. You will create the learning culture, capability frameworks and development experiences that empower our people to grow with confidence and deliver exceptional outcomes for our clients. The role sits in our small but brilliant Talent team, reporting to the Head of Talent.You'll uncover the skills and capabilities the business needs next, and design a forward looking learning strategy that enables our leaders and teams across all of our locations & businesses to perform at their best. Working in close partnership with Business Partnering teams and senior stakeholders, you'll bring clarity, insight and practical solutions that support our shift to a skills based, data informed, outcomes driven development model. This role will ensure our business leaders understand and advocate for your vision.This is a role for someone who is energised by possibility, committed to impact, and passionate about helping people thrive. To be successful in the role you will enjoy building impactful internal and external networks and creatively leverage them to support you to deliver. Key Responsibilities: Shape and deliver a modern skills based learning strategy that reflects our business priorities, emerging capabilities and long term talent ambitions. Lead the full design and delivery of learning programmes , evolving from standalone courses to blended, practical and outcomes focused development that strengthens performance across the organisation. Act as a trusted advisor to senior leaders, HRBPs and business units - understanding priorities, diagnosing needs and co creating clear development roadmaps. Use consulting expertise, data insight and evidence based practice to influence decisions, challenge constructively, and deliver interventions that make a meaningful difference. Diagnose capability and organisational health , using workforce insights to lead development in areas such as team effectiveness, change leadership and behavioural frameworks. Build strong internal and external networks , bringing world class thinking, innovation and fresh perspectives into Aberdeen. Oversee learning operations, systems and 3rd party vendor partnerships , ensuring we deliver learning experiences that are high quality, accessible and aligned to our strategy. Partner on learning systems integration (e.g., Cornerstone, Workday) to create a seamless learning experience and unlock meaningful insights. Establish robust measurement frameworks that track learning impact, behavioural change and return on investment - ensuring we bring clarity and confidence to our decisions. About the Candidate: Deep experience in organisational development, learning strategy and enterprise level capability building. Experience of working in close partnership with Business Partnering teams and C-suite stakeholders, to bring clarity, insight and practical solutions that support our shift to a skills based, data informed, outcomes driven development model. Ability to uncover the skills and capabilities the business needs next, and design a forward looking learning strategy that enables our leaders and teams across all of our locations & businesses to perform at their best Expertise in digital, blended and applied learning approaches.We are proud to be a Disability Confident Committed employer. If you have a disability and would like to apply to one of our UK roles under the Disability Confident Scheme, please notify us by completing the relevant section in our candidate questionnaire. One of our team will reach out to support you through your application process. Our benefits There's more to working life than coming home with a good salary. We have an environment where you can learn, get involved and be supported.When you join us, your reward will be one of the best around. This includes 40 days' annual leave, a 16% employer pension contribution, a discretionary performance-based bonus (where applicable), private healthcare and a range of flexible benefits - including gym discounts, season ticket loans and access to an employee discount portal. You can read more about our benefits Our business Enabling our clients to be better investors drives everything we do. Our business is structured around three distinct areas - our vectors of growth - focused on our clients' changing needs. You can find out more about what we do . An inclusive way of working Whatever way you like to work, if you have the talent and commitment to join our team, we'd like to hear from you.At Aberdeen we've adopted a 'blended working' approach. This approach combines the benefits of face-to-face collaboration, coaching and connecting in our offices with the flexibility of working from home. It enables colleagues to find a balance that works for their roles, their teams, our clients and our business., where diverse perspectives drive our actions, is at the core of who we are and what we do. If you need assistance with your application, or a reasonable adjustment to your interview arrangements - for example, because you are neurodivergent, or have a physical, sensory, cognitive, mental, visible or invisible disability - please let us know and we'll be happy to help. We're committed to providing an inclusive workplace where all forms of difference are valued and which is free from any form of unfair or unlawful treatment. We define diversity in its broadest sense - this includes but is not limited to our diversity of educational and professional backgrounds, experience, cognitive and neurodiversity, age, gender, gender identity,
Senior Manager, Cyber Security, Identity , TC UKI
Ernst & Young Advisory Services Sdn Bhd Manchester, Lancashire
Senior Manager, Cyber Security, Identity , TC UKI Location: London Other locations: Primary Location Only Date: 13 Jan 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Cyber security and its related challenges are a rapidly growing field.As such, the opportunities for careers in cyber security are also growing. Securing an organisation against cyber threats is a business priority to enable growth and successful digital transformation and we are at the heart of many of these conversations and projects. EY is rapidly expanding its cyber security consulting practice to further support these exiting opportunities At EY, we have large scale plans to expand our alreadymarket leading Cyber Security practice and anticipate continued growth throughout the next five years. We need excellent people to join us and be part of our exciting growth strategy. At EY,you'll have the chance to build a meaningful and fulfilling career, with global scale, support, inclusive culture and technology, to become the best version of you. The team you join - EY's UK & Ireland Cyber Practice - is part of a global cyber team of 5,000+ professionals focused on developing and delivering cutting edge security transformation programmes, cyber threat management, identity and access management, security architecture, data protection and privacy, and resilience services. We are part of a wider advisory organisation that collectively comprises a $4B, and growing, global consulting practice with 18,000 professionals. Join us and build an exceptional experience for yourself, and a better working world for all. Location - London, Manchester or Scotland The opportunity EY is seeking experienced team members who can review, design and deliver Cyber Identity and Access Management (IAM) services. You will take a key position in delivering EY's cyber security and IAM capabilities. You will also take a supporting role in building out EY's IAM cyber services, working with alliance partners and advising clients on current market trends. The role will see you providing specialist advice as part of large multi-discipline EY engagement teams working on the likes of cyber transformation and migration, leading specific security engagements advising on the adoption of secure architecture blueprints, secure software engineering practices, or optimising cyber defence operations. You will work with colleagues in the UK and globally to develop new and innovative IAM security solutions and specific industry propositions that solve client problems/issues and integrate with their overall IT delivery and support strategy. You will also have opportunities to work across multiple aspects of Cyber, Technology and business solutions. Responsibilities, Qualifications, Certifications - External Your key responsibilities Your responsibilities will include but are not limited to: Managing a portfolio of IAM engagements with our clients, responsible for day to day running of the engagements including meeting quality, time and budget targets Working with prospective clients to agree, scope and plan the delivery phase of engagements Contributing to developing the market for IAM across all sectors, identifying sales opportunities and working with senior practice and market leaders in the creation of proposals and marketing material Developing team members by sharing knowledge, mentoring and coaching them and leading by example Creating thought leadership and market materials for selling and promoting EY Cyber and IAM Security offering Skills and attributes for success Be professional, quicklyestablishing personal credibility and demonstrating expertise Be a good communicator with the ability to contribute assuredly to IAM business and technical security discussions with peers Be a team player who is not only looking to enhance their own career but recognising the value of teamwork, facilitating and encouraging collaboration amongst team members, and is capable of motivating teams to maximise performance Take a practical approach to solving issues and gaining client agreement Be able to analyse complex problems and to deliver insightful, practical and sustainable solutions. Be confident and effective in recognising and managing potential issues during client assignments Structure and manage projects which meet client expectations and mitigate any risks or issues To qualify for theroleyou must have: Exposure across one or more of the following: Identity Governance, Access Management, Privileged Access Management, Consumer Identity, OT IAM Worked with one or more of the following IAM technologies: Saviynt, Clear Skye, SailPoint, CyberArk, Entra, OneIdentity, BeyondTrust, Okta, Ping, ForgeRock Project management experience on IAM solution deployments (waterfall and/or agile) IAM controls governance frameworks over processes, controls, organisation and infrastructure Ideally,you'll also have IAM business analysis experience IAM assessment, strategy and roadmap development experience Design experience for IAM solutions on client transformations Key sector experience in one or more of the following: Government & Public sector / Energy & Utilities / Retail and Consumer products / Life sciences / Telecoms, Media and Technology / Transport Experience managing and coaching others in the development and delivery of complex client solutions and/or proposition development What we look for Core consulting skills: Advanced data and evidence management, client management on remediation programmes, driving innovation and continuous improvement Technical skills: Strong technical insight, practical knowledge and specialist capability Market/Sector knowledge: Demonstrable market/sector expertise in your field Versatility: Proven ability to adapt and learn in an innovative environment Please note The successful candidate must undergo and pass checks in line with SC (Security Check) clearance standards after joining EY. These checks may include, but are not limited to, verification of identity, right to work in the UK, employment history, proof of address may be required and unspent criminal convictions. Candidates must be a UK national or have been a resident in the UK for a minimum of five years and ensure that they have not spent more than six months outside the UK. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning:You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you:We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. TCCyberUKI2026 Cyber2026 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Feb 04, 2026
Full time
Senior Manager, Cyber Security, Identity , TC UKI Location: London Other locations: Primary Location Only Date: 13 Jan 2026 Requisition ID: At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. Cyber security and its related challenges are a rapidly growing field.As such, the opportunities for careers in cyber security are also growing. Securing an organisation against cyber threats is a business priority to enable growth and successful digital transformation and we are at the heart of many of these conversations and projects. EY is rapidly expanding its cyber security consulting practice to further support these exiting opportunities At EY, we have large scale plans to expand our alreadymarket leading Cyber Security practice and anticipate continued growth throughout the next five years. We need excellent people to join us and be part of our exciting growth strategy. At EY,you'll have the chance to build a meaningful and fulfilling career, with global scale, support, inclusive culture and technology, to become the best version of you. The team you join - EY's UK & Ireland Cyber Practice - is part of a global cyber team of 5,000+ professionals focused on developing and delivering cutting edge security transformation programmes, cyber threat management, identity and access management, security architecture, data protection and privacy, and resilience services. We are part of a wider advisory organisation that collectively comprises a $4B, and growing, global consulting practice with 18,000 professionals. Join us and build an exceptional experience for yourself, and a better working world for all. Location - London, Manchester or Scotland The opportunity EY is seeking experienced team members who can review, design and deliver Cyber Identity and Access Management (IAM) services. You will take a key position in delivering EY's cyber security and IAM capabilities. You will also take a supporting role in building out EY's IAM cyber services, working with alliance partners and advising clients on current market trends. The role will see you providing specialist advice as part of large multi-discipline EY engagement teams working on the likes of cyber transformation and migration, leading specific security engagements advising on the adoption of secure architecture blueprints, secure software engineering practices, or optimising cyber defence operations. You will work with colleagues in the UK and globally to develop new and innovative IAM security solutions and specific industry propositions that solve client problems/issues and integrate with their overall IT delivery and support strategy. You will also have opportunities to work across multiple aspects of Cyber, Technology and business solutions. Responsibilities, Qualifications, Certifications - External Your key responsibilities Your responsibilities will include but are not limited to: Managing a portfolio of IAM engagements with our clients, responsible for day to day running of the engagements including meeting quality, time and budget targets Working with prospective clients to agree, scope and plan the delivery phase of engagements Contributing to developing the market for IAM across all sectors, identifying sales opportunities and working with senior practice and market leaders in the creation of proposals and marketing material Developing team members by sharing knowledge, mentoring and coaching them and leading by example Creating thought leadership and market materials for selling and promoting EY Cyber and IAM Security offering Skills and attributes for success Be professional, quicklyestablishing personal credibility and demonstrating expertise Be a good communicator with the ability to contribute assuredly to IAM business and technical security discussions with peers Be a team player who is not only looking to enhance their own career but recognising the value of teamwork, facilitating and encouraging collaboration amongst team members, and is capable of motivating teams to maximise performance Take a practical approach to solving issues and gaining client agreement Be able to analyse complex problems and to deliver insightful, practical and sustainable solutions. Be confident and effective in recognising and managing potential issues during client assignments Structure and manage projects which meet client expectations and mitigate any risks or issues To qualify for theroleyou must have: Exposure across one or more of the following: Identity Governance, Access Management, Privileged Access Management, Consumer Identity, OT IAM Worked with one or more of the following IAM technologies: Saviynt, Clear Skye, SailPoint, CyberArk, Entra, OneIdentity, BeyondTrust, Okta, Ping, ForgeRock Project management experience on IAM solution deployments (waterfall and/or agile) IAM controls governance frameworks over processes, controls, organisation and infrastructure Ideally,you'll also have IAM business analysis experience IAM assessment, strategy and roadmap development experience Design experience for IAM solutions on client transformations Key sector experience in one or more of the following: Government & Public sector / Energy & Utilities / Retail and Consumer products / Life sciences / Telecoms, Media and Technology / Transport Experience managing and coaching others in the development and delivery of complex client solutions and/or proposition development What we look for Core consulting skills: Advanced data and evidence management, client management on remediation programmes, driving innovation and continuous improvement Technical skills: Strong technical insight, practical knowledge and specialist capability Market/Sector knowledge: Demonstrable market/sector expertise in your field Versatility: Proven ability to adapt and learn in an innovative environment Please note The successful candidate must undergo and pass checks in line with SC (Security Check) clearance standards after joining EY. These checks may include, but are not limited to, verification of identity, right to work in the UK, employment history, proof of address may be required and unspent criminal convictions. Candidates must be a UK national or have been a resident in the UK for a minimum of five years and ensure that they have not spent more than six months outside the UK. What we offer EY is committed to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities. While our client-facing professionals can be required to travel regularly, and at times be based at client sites, our flexible working arrangements can help you to achieve a lifestyle balance. We offer a competitive remuneration package. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer: Continuous learning:You'll develop the mindset and skills to navigate whatever comes next. Success as defined by you:We'll provide the tools and flexibility, so you can make a meaningful impact, your way. Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs. Diverse and inclusive culture:You'll be embraced for who you are and empowered to use your voice to help others find theirs. If you can demonstrate that you meet the criteria above, please contact us as soon as possible. The exceptional EY experience. It's yours to build. Apply now. TCCyberUKI2026 Cyber2026 EY Building a better working world EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories. Select how often (in days) to receive an alert: EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.
Senior Mechanical Engineer (Client Side)
NUKEM Ltd. Warrington, Cheshire
Overview NUVIA UK's Technical Services & Consulting department is fast growing with hybrid opportunities available up and down the country. We're striving to create a multidisciplinary team to offer our clients the best range of talent. BPSS clearance will be required at basic level. Prior clearance will not be transferable. Provide a brief overview of the project: The Sellafield Product and Residue Store Retreatment Plant (SRP), being delivered by the Programme and Project Partners (PPP), will safely receive all special nuclear material packages from existing storage locations across the Sellafield site before retreating them into new 100-year packages for safe storage. The SRP facility will enable all special nuclear materials to remain safe and secure in its store into the next century and beyond and therefore plays a key role in delivering Sellafield's purpose to create a clean and safe environment for future generations. Job details Job category: ENGINEERING/DESIGN STUDIES/METHODS - Other Job title: Senior Mechanical Engineer (Client Side) Contract type: Contractor (PAYE) Telework: Hybrid (telework possible) Duration of the contract: 12 months+ Location: Hinton House, Warrington Working pattern: Hybrid working - 3 days per week office attendance Arrangement: Contracted (Inside IR35) or Permanent Responsibilities For assigned work packages produce engineering design deliverables (specification, drawing, analysis, verification or assessment of engineering) that satisfy the legal and functional requirements along with the associated performance conditions to the agreed time, cost and quality. Deliver a safe, fit-for-purpose, fully integrated and operable design solution that meets product requirements. Produce design deliverables that provide a fit-for-purpose integrated solution which meets specified requirements, including validation and verification, and that preserve the design intent and align with the plant configuration, as appropriate. Ensure the design solution is able to be manufactured, constructed, commissioned, handed over, put into operation, maintained and decommissioned. Profile Experience in the use of Auto desk inventor. Experience in the use of Auto desk vault Basis or Vault Pro (file management). Familiar with GPS ISO (BS 8888). Experience in providing support to resolution of manufacturing, inspection, and test Technical Queries/production permits/concessions. Note: SME support for materials, welding NDT and design for manufacture will be made available. Experience in managing and directing designers in delivery of mechanical plant and equipment drgs and documents. Experience and working knowledge of plant layout, set up, installation and alignment of plant and equipment and machinery for works test, integrated test, and site installation. Experience in writing & checking works test requirement documentation and Integrated works test documents for Plant, Equipment, and machinery. Interaction with CE&I engineers will be required to ensure complete multi-disciplinary interactions are addressed. Capacity to support office based working arrangement for of up to 5 days per week based in Birchwood, Warrington (Typically a blended working arrangement, 3/2 Office/WFH based on work demand and by agreement with manager). Visits to supplier's premises may be required in support of manufacture/test and issue resolution (including occasional overseas travel in some instances). Why us? Private Medical Scheme Employee Share Scheme Salary Sacrifice Schemes: Electrical Vehicles, Technology and Cycle to Work 18 Weeks Full Maternity Pay (w SMP) 25 days holiday (increasing to 28 days after 5 years' service, 31 days after 10 years' service) Option to buy, sell and carry over up to 5 days annual leave per year In partnership with trade unions Personal Development & Further Education Support Long Service & Recognition Awards Free Employee Assistance Programme After 1 year of service. NUVIA UK - a subsidiary of VINCI construction - is an international company that operates across highly regulated sectors including Civil Nuclear and has a strong presence and history of delivery at nuclear sites in the UK and internationally. NUVIA UK is a performance-driven company that is committed to the development of its people within a culture of safety, innovation, and excellence. NUVIA UK is committed towards equality in employment. Job location Europe, United Kingdom, England, North West Address General information Affiliated entity NUVIA is a branch of VINCI, the world's largest integrated concessions and construction group. NUVIA is more specifically the nuclear entity of the VINCI Group and is involved in the entire life cycle of nuclear facilities, from new build to decommissioning, maintenance and operation. NUVIA is constantly growing, with more than 2700 employees worldwide. On average, 100 men and women join us every year. Now, more than ever, we are looking for new talent to support the group's growth.
Feb 04, 2026
Full time
Overview NUVIA UK's Technical Services & Consulting department is fast growing with hybrid opportunities available up and down the country. We're striving to create a multidisciplinary team to offer our clients the best range of talent. BPSS clearance will be required at basic level. Prior clearance will not be transferable. Provide a brief overview of the project: The Sellafield Product and Residue Store Retreatment Plant (SRP), being delivered by the Programme and Project Partners (PPP), will safely receive all special nuclear material packages from existing storage locations across the Sellafield site before retreating them into new 100-year packages for safe storage. The SRP facility will enable all special nuclear materials to remain safe and secure in its store into the next century and beyond and therefore plays a key role in delivering Sellafield's purpose to create a clean and safe environment for future generations. Job details Job category: ENGINEERING/DESIGN STUDIES/METHODS - Other Job title: Senior Mechanical Engineer (Client Side) Contract type: Contractor (PAYE) Telework: Hybrid (telework possible) Duration of the contract: 12 months+ Location: Hinton House, Warrington Working pattern: Hybrid working - 3 days per week office attendance Arrangement: Contracted (Inside IR35) or Permanent Responsibilities For assigned work packages produce engineering design deliverables (specification, drawing, analysis, verification or assessment of engineering) that satisfy the legal and functional requirements along with the associated performance conditions to the agreed time, cost and quality. Deliver a safe, fit-for-purpose, fully integrated and operable design solution that meets product requirements. Produce design deliverables that provide a fit-for-purpose integrated solution which meets specified requirements, including validation and verification, and that preserve the design intent and align with the plant configuration, as appropriate. Ensure the design solution is able to be manufactured, constructed, commissioned, handed over, put into operation, maintained and decommissioned. Profile Experience in the use of Auto desk inventor. Experience in the use of Auto desk vault Basis or Vault Pro (file management). Familiar with GPS ISO (BS 8888). Experience in providing support to resolution of manufacturing, inspection, and test Technical Queries/production permits/concessions. Note: SME support for materials, welding NDT and design for manufacture will be made available. Experience in managing and directing designers in delivery of mechanical plant and equipment drgs and documents. Experience and working knowledge of plant layout, set up, installation and alignment of plant and equipment and machinery for works test, integrated test, and site installation. Experience in writing & checking works test requirement documentation and Integrated works test documents for Plant, Equipment, and machinery. Interaction with CE&I engineers will be required to ensure complete multi-disciplinary interactions are addressed. Capacity to support office based working arrangement for of up to 5 days per week based in Birchwood, Warrington (Typically a blended working arrangement, 3/2 Office/WFH based on work demand and by agreement with manager). Visits to supplier's premises may be required in support of manufacture/test and issue resolution (including occasional overseas travel in some instances). Why us? Private Medical Scheme Employee Share Scheme Salary Sacrifice Schemes: Electrical Vehicles, Technology and Cycle to Work 18 Weeks Full Maternity Pay (w SMP) 25 days holiday (increasing to 28 days after 5 years' service, 31 days after 10 years' service) Option to buy, sell and carry over up to 5 days annual leave per year In partnership with trade unions Personal Development & Further Education Support Long Service & Recognition Awards Free Employee Assistance Programme After 1 year of service. NUVIA UK - a subsidiary of VINCI construction - is an international company that operates across highly regulated sectors including Civil Nuclear and has a strong presence and history of delivery at nuclear sites in the UK and internationally. NUVIA UK is a performance-driven company that is committed to the development of its people within a culture of safety, innovation, and excellence. NUVIA UK is committed towards equality in employment. Job location Europe, United Kingdom, England, North West Address General information Affiliated entity NUVIA is a branch of VINCI, the world's largest integrated concessions and construction group. NUVIA is more specifically the nuclear entity of the VINCI Group and is involved in the entire life cycle of nuclear facilities, from new build to decommissioning, maintenance and operation. NUVIA is constantly growing, with more than 2700 employees worldwide. On average, 100 men and women join us every year. Now, more than ever, we are looking for new talent to support the group's growth.
McGinley Support Services (Infrastructure) Ltd
Account Manager - Rail Infrastructure Recruitment
McGinley Support Services (Infrastructure) Ltd Watford, Hertfordshire
Account Manager - Rail Infrastructure Recruitment Covering South East / South West, based in Watford Head Office c 50k + Bonus Are you an experienced recruitment leader with a track record of owning key client accounts, driving growth, and delivering consistently high service levels within complex infrastructure environments? We have an exciting opportunity for an Account Manager to lead and develop a high-performing recruitment team responsible for supplying critical Sentinel-qualified rail skills to a newly secured, strategic client. This permanent role sits at the heart of a brand-new framework win, offering the successful candidate the chance to shape service delivery from the outset, embed strong client relationships, and build a scalable, future-proofed recruitment operation alongside an established and supportive team. THE COMPANY MSS Infrastructure (formerly McGinley Support Services) is one of the UK's largest specialist, privately owned recruitment businesses providing the Infrastructure sector of the Construction and Rail industry with permanent, contract, and temporary staff at all levels and skills. We have been consulting and recruiting for over five decades and presently working on the biggest major infrastructure projects in Europe. Having just concluded an excellent 2025 which included growth in revenue and profits, we are poised for further success this year. THE ROLE Acting as the primary commercial and operational lead for a newly secured rail framework, this role carries full accountability for the performance, retention and growth of a contingent rail infrastructure workforce supplied across multiple delivery partners. Close collaboration with internal stakeholders and client-side contacts is central to the role, including leading staffing discussions, attending mobilisation and handover meetings, and building trusted relationships that underpin service excellence and unlock further supply opportunities. Commercial ownership of the account is a core requirement, with responsibility for identifying, developing and converting opportunities throughout the life of the framework using performance insight, market knowledge and client engagement. Overall service delivery across the framework sits within the remit of the Account Manager, including setting service expectations, managing delivery against agreed KPIs, and supporting clients with both short-term requirements and longer-term workforce planning. Contractual performance, compliance and escalation management form a key part of the role, ensuring issues are resolved effectively and customer confidence is maintained at all times. Leadership of the account team includes ensuring the right balance of skills and capability is in place to meet demand, alongside maintaining accurate systems, reporting and governance in line with company processes and policies. Contribution to monthly and annual budgeting and planning cycles is expected, supported by clear progress updates and commercial commentary to inform financial reporting and decision-making. EXPERIENCE Essential: Proven experience working within rail infrastructure projects, including the recruitment and supply of Sentinel-qualified rail skills and direct engagement with rail contractors. Demonstrable background in managing complex client accounts or frameworks within a recruitment or workforce solutions environment. If you are able to meet the criteria outlined above and want to join an ambitious, growing team, then we can't wait to meet you. Please apply now! We have a fair and comprehensive selection procedure. We regret that if you have not been contacted within five working days that your application for this position has been unsuccessful. However, please check your junk email folder to ensure that an email from us hasn't been blocked by your spam filter. We receive many CVs and are unable to enter into telephone conversations until we have completed our initial selection procedure. As an equal opportunities employer, MSSI is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join MSSI. MSSISupport Services is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend.
Feb 03, 2026
Full time
Account Manager - Rail Infrastructure Recruitment Covering South East / South West, based in Watford Head Office c 50k + Bonus Are you an experienced recruitment leader with a track record of owning key client accounts, driving growth, and delivering consistently high service levels within complex infrastructure environments? We have an exciting opportunity for an Account Manager to lead and develop a high-performing recruitment team responsible for supplying critical Sentinel-qualified rail skills to a newly secured, strategic client. This permanent role sits at the heart of a brand-new framework win, offering the successful candidate the chance to shape service delivery from the outset, embed strong client relationships, and build a scalable, future-proofed recruitment operation alongside an established and supportive team. THE COMPANY MSS Infrastructure (formerly McGinley Support Services) is one of the UK's largest specialist, privately owned recruitment businesses providing the Infrastructure sector of the Construction and Rail industry with permanent, contract, and temporary staff at all levels and skills. We have been consulting and recruiting for over five decades and presently working on the biggest major infrastructure projects in Europe. Having just concluded an excellent 2025 which included growth in revenue and profits, we are poised for further success this year. THE ROLE Acting as the primary commercial and operational lead for a newly secured rail framework, this role carries full accountability for the performance, retention and growth of a contingent rail infrastructure workforce supplied across multiple delivery partners. Close collaboration with internal stakeholders and client-side contacts is central to the role, including leading staffing discussions, attending mobilisation and handover meetings, and building trusted relationships that underpin service excellence and unlock further supply opportunities. Commercial ownership of the account is a core requirement, with responsibility for identifying, developing and converting opportunities throughout the life of the framework using performance insight, market knowledge and client engagement. Overall service delivery across the framework sits within the remit of the Account Manager, including setting service expectations, managing delivery against agreed KPIs, and supporting clients with both short-term requirements and longer-term workforce planning. Contractual performance, compliance and escalation management form a key part of the role, ensuring issues are resolved effectively and customer confidence is maintained at all times. Leadership of the account team includes ensuring the right balance of skills and capability is in place to meet demand, alongside maintaining accurate systems, reporting and governance in line with company processes and policies. Contribution to monthly and annual budgeting and planning cycles is expected, supported by clear progress updates and commercial commentary to inform financial reporting and decision-making. EXPERIENCE Essential: Proven experience working within rail infrastructure projects, including the recruitment and supply of Sentinel-qualified rail skills and direct engagement with rail contractors. Demonstrable background in managing complex client accounts or frameworks within a recruitment or workforce solutions environment. If you are able to meet the criteria outlined above and want to join an ambitious, growing team, then we can't wait to meet you. Please apply now! We have a fair and comprehensive selection procedure. We regret that if you have not been contacted within five working days that your application for this position has been unsuccessful. However, please check your junk email folder to ensure that an email from us hasn't been blocked by your spam filter. We receive many CVs and are unable to enter into telephone conversations until we have completed our initial selection procedure. As an equal opportunities employer, MSSI is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join MSSI. MSSISupport Services is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend.
Syneos Health
Medical Affairs Consultant
Syneos Health
Overview Updated: Yesterday Location: London, ENG, United Kingdom Job ID:12433 You're driven, resourceful, and above all else - remarkably smart. In this role, you will roll up your sleeves and help make life science organisations more effective. You will bring a high level of scientific/clinical knowledge as well as your strong business acumen to provide medical affairs strategy insights to our pharmaceutical and biotech customers. As a capable Consultant you will summarise highly complex scientific ideas and data into influential storyboards for business leaders and industry stakeholders. You will: Build positive working relationships with customers, consulting staff, managers, leadership, and internal support teams. Demonstrate strong project management skills through the proactive management of individual project responsibilities and workload to ensure objectives, milestones, and timelines are met efficiently and effectively. You must be able to quickly adapt to changing priorities to achieve goals and targets. Understand project roles and responsibilities and the impact on the broader customer contract and statement of work. Exhibit exceptional attention to detail. Support project management/leadership with the creation of project deliverables and the day-to-day management of customer relationships. Actively participate in, and begin to take on leadership roles, through company-sponsored events, training and professional development opportunities, meetings, and other practice initiatives. Experience in consulting and/or biopharmaceutical industries Experience in research and data analysis (e.g., organisation of sources, data processing, analysis, and quality checking accuracy for pre-defined problems) Strong presentation, meeting facilitation, and communication (verbal and written) skills Desired Requirements Graduate degree in business or life sciences Why Syneos Health? At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experiencedoesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills fromprevious roles. We also encourage you to join our Talent Network to stayconnected to additional career opportunities. Here, you're a part of the big picture. You will collaborate with colleaguesacross clinical and commercial disciplines to guide premarket development through post-market commercial strategy. Every project is a chance to solve a new challenge, learn from your colleagues, and advance your career. Thediversification and breadth of our new and existing partnerships create a multitude of career paths and employmentopportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to getbiopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts arecontributing to improving patients bear in mind lives around the world. W o r k H e r e M a t t e r s E v e r y w h e r e How are you inspired to change lives? Syneos Health companies are affirmative action/equal opportunity employers(Minorities/Females/Veterans/Disabled) Discover what our more than 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients' lives around the world. Selecting us as an employer secures a career in which you're guaranteed to: Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. To learn more about how we are Shortening the distance from lab to life , visit . Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: emailprotected One of our staff members will work with you to provide alternate means to submit your application.
Feb 03, 2026
Full time
Overview Updated: Yesterday Location: London, ENG, United Kingdom Job ID:12433 You're driven, resourceful, and above all else - remarkably smart. In this role, you will roll up your sleeves and help make life science organisations more effective. You will bring a high level of scientific/clinical knowledge as well as your strong business acumen to provide medical affairs strategy insights to our pharmaceutical and biotech customers. As a capable Consultant you will summarise highly complex scientific ideas and data into influential storyboards for business leaders and industry stakeholders. You will: Build positive working relationships with customers, consulting staff, managers, leadership, and internal support teams. Demonstrate strong project management skills through the proactive management of individual project responsibilities and workload to ensure objectives, milestones, and timelines are met efficiently and effectively. You must be able to quickly adapt to changing priorities to achieve goals and targets. Understand project roles and responsibilities and the impact on the broader customer contract and statement of work. Exhibit exceptional attention to detail. Support project management/leadership with the creation of project deliverables and the day-to-day management of customer relationships. Actively participate in, and begin to take on leadership roles, through company-sponsored events, training and professional development opportunities, meetings, and other practice initiatives. Experience in consulting and/or biopharmaceutical industries Experience in research and data analysis (e.g., organisation of sources, data processing, analysis, and quality checking accuracy for pre-defined problems) Strong presentation, meeting facilitation, and communication (verbal and written) skills Desired Requirements Graduate degree in business or life sciences Why Syneos Health? At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experiencedoesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills fromprevious roles. We also encourage you to join our Talent Network to stayconnected to additional career opportunities. Here, you're a part of the big picture. You will collaborate with colleaguesacross clinical and commercial disciplines to guide premarket development through post-market commercial strategy. Every project is a chance to solve a new challenge, learn from your colleagues, and advance your career. Thediversification and breadth of our new and existing partnerships create a multitude of career paths and employmentopportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to getbiopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts arecontributing to improving patients bear in mind lives around the world. W o r k H e r e M a t t e r s E v e r y w h e r e How are you inspired to change lives? Syneos Health companies are affirmative action/equal opportunity employers(Minorities/Females/Veterans/Disabled) Discover what our more than 29,000 employees already know: work here matters everywhere. We work hard, and smart, all in the name of getting much-needed therapies to those who need them most. A career with Syneos Health means your everyday work improves patients' lives around the world. Selecting us as an employer secures a career in which you're guaranteed to: Syneos Health is a leading fully integrated biopharmaceutical solutions organization built to accelerate customer success. We translate unique clinical, medical affairs and commercial insights into outcomes to address modern market realities. To learn more about how we are Shortening the distance from lab to life , visit . Syneos Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, marital status, ethnicity, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability or any other legally protected status and will not be discriminated against. If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, including the use of this website, please contact us at: Email: emailprotected One of our staff members will work with you to provide alternate means to submit your application.
Capita
Area operations Manager
Capita Liverpool, Lancashire
We are seeking a dynamic Operations Manager, to cover Northern England and Scotland, to lead and manage our field-based team in meeting the operational requirements of the Gas Registration Scheme. This role also involves supporting various other business areas related to the contract. If you are a motivated leader with a passion for operational excellence, we would love to hear from you! Job title: Area operations Manager Job Description: What you'll be doing: Proactively ensure personal safety and the safety of others by ensuring that the companies Health and Safety Policies, operational procedures and risk assessments are adhered to. Manage and work with the field-based staff in a specific area to effectively monitor the competence and delivery of gas safety by registered businesses and engineers. Establish and maintain effective relationships with external Stakeholders, Enforcement Bodies and others that have influence over and/or manage gas safety. Manage risk-based inspection regimes with Registered businesses including organising and facilitation of inspection events. Effectively manage a team to ensure Key Performance Indicators and Corporate/individual Objectives are achieved within agreed timescales. Effectively performance manage a team either collectively or individually when objectives and targets are not being met and/or when disciplinary processes are deemed necessary. Effectively develop and deliver presentations and / or events to Stakeholders, Enforcement Bodies and other that have influence over gas safety when required. Effectively support activities around illegal gas work. Manage the application of proportionate sanctions in a timely manner in respect of registered businesses and / or engineers. Manage special projects e.g. post incident follow up and Enforcement Body support. Review, design, develop and take ownership of operational procedures and processes as agreed with line and/or senior managers. Manage the escalation of complaints against service (internal and external) to a conclusion. Produce relevant reports within agreed timescales. Facilitate and chair operational meetings. Mentor/coach new and existing field staff. Manage delivery of Quality control/compliance of their staff. Cover call out rota for staff working outside of normal business hours What we're looking for: (Essential): Subject matter expert (SME) with extensive gas industry experience and relevant qualifications In-depth knowledge of Gas Industry Sector affected by the Registration Scheme. In-depth knowledge of Enforcement Bodies affected by the Registration Scheme. Relevant experience or qualification in conflict management. Relevant experience or qualification in project management. Relevant experience or qualification in post incident follow up and support to Enforcement / Investigation bodies. Relevant experience or qualification in Information Technology e.g. Word, Excel, power Bi and Outlook. Relevant Auditor qualification. Relevant Health and safety qualifications e.g. IOSH Knowledge and understanding of Key Accounts expectations and needs. Relevant experience or qualification in a management discipline. In-depth knowledge of the CAPITA / HSE Contract re: Gas Registration Scheme. Driving licence Presentation and facilitation skills. (Other): Key understanding of KPIs & PIs relating to the contract. Broad knowledge of the CAPITA group of companies, ethos and method of operation. Sound working knowledge of CAPITA Management Systems. A competitive basic salaryplus company car 23 days' holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email or call and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - Location: Home-Based - GBR,Zjednoczone Królestwo Time Type: Zatrudnienie w pełnym wymiarze godzin Contract Type: Stały Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
Feb 03, 2026
Full time
We are seeking a dynamic Operations Manager, to cover Northern England and Scotland, to lead and manage our field-based team in meeting the operational requirements of the Gas Registration Scheme. This role also involves supporting various other business areas related to the contract. If you are a motivated leader with a passion for operational excellence, we would love to hear from you! Job title: Area operations Manager Job Description: What you'll be doing: Proactively ensure personal safety and the safety of others by ensuring that the companies Health and Safety Policies, operational procedures and risk assessments are adhered to. Manage and work with the field-based staff in a specific area to effectively monitor the competence and delivery of gas safety by registered businesses and engineers. Establish and maintain effective relationships with external Stakeholders, Enforcement Bodies and others that have influence over and/or manage gas safety. Manage risk-based inspection regimes with Registered businesses including organising and facilitation of inspection events. Effectively manage a team to ensure Key Performance Indicators and Corporate/individual Objectives are achieved within agreed timescales. Effectively performance manage a team either collectively or individually when objectives and targets are not being met and/or when disciplinary processes are deemed necessary. Effectively develop and deliver presentations and / or events to Stakeholders, Enforcement Bodies and other that have influence over gas safety when required. Effectively support activities around illegal gas work. Manage the application of proportionate sanctions in a timely manner in respect of registered businesses and / or engineers. Manage special projects e.g. post incident follow up and Enforcement Body support. Review, design, develop and take ownership of operational procedures and processes as agreed with line and/or senior managers. Manage the escalation of complaints against service (internal and external) to a conclusion. Produce relevant reports within agreed timescales. Facilitate and chair operational meetings. Mentor/coach new and existing field staff. Manage delivery of Quality control/compliance of their staff. Cover call out rota for staff working outside of normal business hours What we're looking for: (Essential): Subject matter expert (SME) with extensive gas industry experience and relevant qualifications In-depth knowledge of Gas Industry Sector affected by the Registration Scheme. In-depth knowledge of Enforcement Bodies affected by the Registration Scheme. Relevant experience or qualification in conflict management. Relevant experience or qualification in project management. Relevant experience or qualification in post incident follow up and support to Enforcement / Investigation bodies. Relevant experience or qualification in Information Technology e.g. Word, Excel, power Bi and Outlook. Relevant Auditor qualification. Relevant Health and safety qualifications e.g. IOSH Knowledge and understanding of Key Accounts expectations and needs. Relevant experience or qualification in a management discipline. In-depth knowledge of the CAPITA / HSE Contract re: Gas Registration Scheme. Driving licence Presentation and facilitation skills. (Other): Key understanding of KPIs & PIs relating to the contract. Broad knowledge of the CAPITA group of companies, ethos and method of operation. Sound working knowledge of CAPITA Management Systems. A competitive basic salaryplus company car 23 days' holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email or call and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - Location: Home-Based - GBR,Zjednoczone Królestwo Time Type: Zatrudnienie w pełnym wymiarze godzin Contract Type: Stały Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
Customer Success Manager - Strategic Accounts
Assembled Inc.
About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. The Role In this role, you'll work regularly with our largest, "Strategic" customer accounts, often managing multiple, executive-level stakeholders, to consult on best practices and drive business outcomes across the Assembled Platform. You'll help these customers get maximum value out of Assembled by understanding their priorities, helping to maximize ROI and uncovering additional expansion opportunities. You will have a big hand in everything we do from expanding our post-sales customer journey, identifying account expansion strategy, and serving as the Voice of the Customer with product and engineering for our quarterly roadmap process. At Assembled, we believe strongly in the value of customer-led growth, and this role is designed to drive exactly that. This is a high priority team within Assembled with exposure to cross-functional leadership (including CEO, co-founders) and a large level of responsibility that will help accelerate your career. Responsibilities Account manage a portfolio of our most strategic customers as you help them achieve their goals on Assembled Platform (WFM and Assist AI) and drive business outcomes with senior stakeholders Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, sales, partnerships, etc) to drive results Actively gather and communicate learnings and customer feedback to product and engineering teams. Identify top customer challenges and articulate them effectively to shape product improvements. Drive and own retention efforts to identify upsell opportunities, lead renewal negotiations and own churn mitigation Lead strategic initiatives to improve our Customer team processes including projects such as identifying scalable ways through data to identify churn risk and expansion opportunities and designing the playbooks to increase customer retention and drive product adoption Maintain and build our systems with the goal of powering our metrics tracking, operational cadence and increasing our ability to be proactive and prescriptive in how we engage with customers Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle. About You Relationship building & managing up: You enjoy developing relationships and can collaborate effectively with a wide range of constituents, adjusting your messaging accordingly. At Assembled, we'd expect you to regularly interact with C-level execs, support agents, and engineers alike. You don't give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments You have a track record for getting things done: You know how to juggle competing priorities and drive towards outcomes. You're great at keeping everyone up to date. You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product. You have a growth mindset: You're not afraid to try things you've not done before and failing. You thrive on feedback You have a nose for value: You can parse through the noise to determine what matters most, leveraging data to break down complex, amorphous problems. You can frame options and decisions in ways that help internal and external stakeholders get to outcomes. You are a great team member: You are collaborative, humble and helpful. You are available to help your teammates when needed and are able to balance your priorities with the overall team's. You're not afraid to try things you've not done before and failing. You thrive on feedback You get on the plane: You are willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement. Preferred: 5+ years of working experience with at least 3 years in customer-facing, highly strategic, operational, and analytical environments e.g. business operations, management consulting or customer success. We know great candidates don't always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
Feb 03, 2026
Full time
About Assembled Great customer support requires human agents and AI in perfect balance, and Assembled is the only unified platform that orchestrates both at scale. Companies like Canva, Etsy, and Robinhood use Assembled to coordinate their entire support operation - in-house agents, BPOs, and AI - in a single operating system. With AI Agents that resolve cases end-to-end, AI Copilot for agent assistance, and AI-powered workforce management that optimizes both human and AI capacity, Assembled helps teams deliver faster, better service while making smarter decisions about how to staff and automate. Backed by $70M from NEA, Emergence Capital, and Stripe, we're building the platform that makes AI and human collaboration actually work. The Role In this role, you'll work regularly with our largest, "Strategic" customer accounts, often managing multiple, executive-level stakeholders, to consult on best practices and drive business outcomes across the Assembled Platform. You'll help these customers get maximum value out of Assembled by understanding their priorities, helping to maximize ROI and uncovering additional expansion opportunities. You will have a big hand in everything we do from expanding our post-sales customer journey, identifying account expansion strategy, and serving as the Voice of the Customer with product and engineering for our quarterly roadmap process. At Assembled, we believe strongly in the value of customer-led growth, and this role is designed to drive exactly that. This is a high priority team within Assembled with exposure to cross-functional leadership (including CEO, co-founders) and a large level of responsibility that will help accelerate your career. Responsibilities Account manage a portfolio of our most strategic customers as you help them achieve their goals on Assembled Platform (WFM and Assist AI) and drive business outcomes with senior stakeholders Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, sales, partnerships, etc) to drive results Actively gather and communicate learnings and customer feedback to product and engineering teams. Identify top customer challenges and articulate them effectively to shape product improvements. Drive and own retention efforts to identify upsell opportunities, lead renewal negotiations and own churn mitigation Lead strategic initiatives to improve our Customer team processes including projects such as identifying scalable ways through data to identify churn risk and expansion opportunities and designing the playbooks to increase customer retention and drive product adoption Maintain and build our systems with the goal of powering our metrics tracking, operational cadence and increasing our ability to be proactive and prescriptive in how we engage with customers Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle. About You Relationship building & managing up: You enjoy developing relationships and can collaborate effectively with a wide range of constituents, adjusting your messaging accordingly. At Assembled, we'd expect you to regularly interact with C-level execs, support agents, and engineers alike. You don't give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments You have a track record for getting things done: You know how to juggle competing priorities and drive towards outcomes. You're great at keeping everyone up to date. You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do on go-to-market and product. You have a growth mindset: You're not afraid to try things you've not done before and failing. You thrive on feedback You have a nose for value: You can parse through the noise to determine what matters most, leveraging data to break down complex, amorphous problems. You can frame options and decisions in ways that help internal and external stakeholders get to outcomes. You are a great team member: You are collaborative, humble and helpful. You are available to help your teammates when needed and are able to balance your priorities with the overall team's. You're not afraid to try things you've not done before and failing. You thrive on feedback You get on the plane: You are willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement. Preferred: 5+ years of working experience with at least 3 years in customer-facing, highly strategic, operational, and analytical environments e.g. business operations, management consulting or customer success. We know great candidates don't always meet every requirement listed in a job description. If the role excites you and you believe you can make an impact at Assembled, we encourage you to apply. We value diverse perspectives and are committed to building an inclusive workplace where everyone feels like they belong and has the opportunity to do their best work. We look forward to hearing from you! Assembled participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.
Senior Project Manager London, UK
TSA Management
We're seeking people who bring together a unique blend of personal strengths, technical know-how, and a genuine passion for the built environment and construction industry. TSA Riley is a global organisation, 1,000 people strong. We provide expert project consultancy across Advisory, Project Management, Cost Management, Asset Management, and ESG, and our people are at the centre of everything we do. We help clients create great places to work, live, shop, play, and produce. Visit our work and grow with us page for information about our graduate, apprenticeship, and professional development programmes, or apply for an advertised position below. We'd love to hear from you. Please get in touch if you Cultivate positive and trusting relationships with colleagues and stakeholders. Effectively communicate ideas and actions that resonate with diverse audiences. Exhibit drive, flexibility, passion, and a proactive attitude towards tasks. Take ownership of responsibilities and ensure timely delivery on commitments. Approach challenges with a solutions-oriented mindset. Analyse and synthesise detailed information to identify opportunities for improvement. Possess a degree qualification, underpinning knowledge and skills. Senior Project Manager London, UK Senior Project Manager London, UK 04/08/2025 Lead the delivery of project management services across a variety of exciting retail developments, including new builds, refurb and fit-outs. Senior Project Manager - London or Croydon Hybrid Working - Competitive Salary + Car Allowance Full Time, Permanent TSA Riley is a trusted partner to some of the UK's leading retail brands, providing expert cost and project management services that support their continued growth and success. Due to ongoing expansion in the retail sector, we are seeking an experienced Senior Project Manager to join our London and Southeast regional team. This is a permanent, full-time role with the flexibility of hybrid working and the option to be based out of our Central London or Croydon offices. In this role, you will lead the delivery of project management services across a variety of exciting retail developments, including new builds, refurbishments, and fit-outs. Projects may range from individual store initiatives to complex programmes spanning multiple locations. You will play a key role in building strong client relationships, ensuring projects are delivered on time, within budget, and to a high standard of quality. We are looking for a collaborative and detail-oriented professional with proven experience managing construction projects from inception through to completion. Your background may include working within a consultancy, contractor, or client-side role, and you will be comfortable handling both pre- and post-contract responsibilities in a client-facing environment. At TSA Riley, we value flexibility, autonomy, and high performance. We offer a supportive team culture, opportunities to work with major clients, and a competitive salary with a comprehensive benefits package. If you are ready to contribute to impactful retail projects and grow your career with a forward-thinking consultancy, we encourage you to apply. Key tasks and responsibilities of the Senior Project Manager role include: Ensure the client achieves their stated objectives through close teamwork, proactive risk and programme controls and the provision of contractual advice. Prepare full tender documentation, for consultant or contractor appointments, in line with the TSA Riley requirements and present these to the client for review and comment. Administer the tender processes for consultant and contractor appointments. Provide /obtain advice on contractors, specialists, procurement routes, cost and programme solutions and present to the client. Acting in an Employers Agent role on behalf of our clients. Administer / manage cost/variation procedures as applicable under the relevant Appointment or Contract. Attend and/or chair meetings within line with the appointment provisions. Prepare financial and progress reports for the client, ensuring their specific data requirements are included. Instigate value engineering and standardisation processes aimed at optimising efficiency for both TSA Riley and the client. Propose innovative initiatives on service delivery for TSA Riley management consideration. Prepare development and delivery programmes in Microsoft Project, ensuring the key deliverable objectives are understood and reported adequately. Desired qualifications and experience: Degree qualified in a relevant subject such as Construction Project Management or a similar equivalent. Prior experience working in a Project Management role within the construction industry is essential. Unfortunately, we are not able to consider applications of candidates from Project Management roles looking to transition from other sectors. Prior experience of working as a Project Manager on projects within the retail sector is highly desirable. Similar fast-paced sector experience may be considered. Experience of carrying out full pre and post contract duties in a lead Project Management role. Membership to a relevant professional body such as the RICS or CIOB is desired. Experience of administering contracts under JCT contract, including design and build and traditional forms. Strong client facing skills are essential. Full UK driving license is essential for this role. Who we are: TSA Riley has a 130-year heritage dating back to 1890 when Henry Riley Esq first established a quantity surveying practice in London. In Asia Pacific we trace our roots back to the 1980s through the merging of several respected, small project management and advisory firms. Now, in the 21st century, we're defining and pioneering a new way of helping our clients drive greater value and impact from their built assets. Plan. Procure. Deliver. Optimise. Decarbonise. We call this project consulting. We provide expert strategic, commercial and operations advice; project and cost management; carbon advice; and dispute resolution. This uniquely broad range of services - across the project lifecycle - means we understand the interdependencies at every stage. We combine this with hands-on experience and personalised service to drive greater value, impact and certainty for our clients' projects. What makes us different: Partnerships for positive impact: Standing side-by-side with our clients, we shape our collective future. Growth - together: Our strength lies not only in our global reach, wide range of sectors and services but also in how grow and develop our people. Connected intelligence: We are a business of 1,000 connected and collaborative project consultants. Our leaders are diverse and experienced, and we challenge and learn from each other to deliver positive outcomes. Integrity in everything: We do the right thing by each other, our clients and our communities. And a lot of fun along the way: We celebrate success, enjoy the journey and cherish our culture of camaraderie. Together, we embrace our differences and celebrate the things that make each of us authentically unique. TSA Riley is an Equal Opportunity Employer: We welcome applications from candidates who are interested in working with us but are not able to commit to a full-time role and/or would require forms of flexible working. Additionally, we provide hybrid working as standard practice. We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. No Agencies Please
Feb 03, 2026
Full time
We're seeking people who bring together a unique blend of personal strengths, technical know-how, and a genuine passion for the built environment and construction industry. TSA Riley is a global organisation, 1,000 people strong. We provide expert project consultancy across Advisory, Project Management, Cost Management, Asset Management, and ESG, and our people are at the centre of everything we do. We help clients create great places to work, live, shop, play, and produce. Visit our work and grow with us page for information about our graduate, apprenticeship, and professional development programmes, or apply for an advertised position below. We'd love to hear from you. Please get in touch if you Cultivate positive and trusting relationships with colleagues and stakeholders. Effectively communicate ideas and actions that resonate with diverse audiences. Exhibit drive, flexibility, passion, and a proactive attitude towards tasks. Take ownership of responsibilities and ensure timely delivery on commitments. Approach challenges with a solutions-oriented mindset. Analyse and synthesise detailed information to identify opportunities for improvement. Possess a degree qualification, underpinning knowledge and skills. Senior Project Manager London, UK Senior Project Manager London, UK 04/08/2025 Lead the delivery of project management services across a variety of exciting retail developments, including new builds, refurb and fit-outs. Senior Project Manager - London or Croydon Hybrid Working - Competitive Salary + Car Allowance Full Time, Permanent TSA Riley is a trusted partner to some of the UK's leading retail brands, providing expert cost and project management services that support their continued growth and success. Due to ongoing expansion in the retail sector, we are seeking an experienced Senior Project Manager to join our London and Southeast regional team. This is a permanent, full-time role with the flexibility of hybrid working and the option to be based out of our Central London or Croydon offices. In this role, you will lead the delivery of project management services across a variety of exciting retail developments, including new builds, refurbishments, and fit-outs. Projects may range from individual store initiatives to complex programmes spanning multiple locations. You will play a key role in building strong client relationships, ensuring projects are delivered on time, within budget, and to a high standard of quality. We are looking for a collaborative and detail-oriented professional with proven experience managing construction projects from inception through to completion. Your background may include working within a consultancy, contractor, or client-side role, and you will be comfortable handling both pre- and post-contract responsibilities in a client-facing environment. At TSA Riley, we value flexibility, autonomy, and high performance. We offer a supportive team culture, opportunities to work with major clients, and a competitive salary with a comprehensive benefits package. If you are ready to contribute to impactful retail projects and grow your career with a forward-thinking consultancy, we encourage you to apply. Key tasks and responsibilities of the Senior Project Manager role include: Ensure the client achieves their stated objectives through close teamwork, proactive risk and programme controls and the provision of contractual advice. Prepare full tender documentation, for consultant or contractor appointments, in line with the TSA Riley requirements and present these to the client for review and comment. Administer the tender processes for consultant and contractor appointments. Provide /obtain advice on contractors, specialists, procurement routes, cost and programme solutions and present to the client. Acting in an Employers Agent role on behalf of our clients. Administer / manage cost/variation procedures as applicable under the relevant Appointment or Contract. Attend and/or chair meetings within line with the appointment provisions. Prepare financial and progress reports for the client, ensuring their specific data requirements are included. Instigate value engineering and standardisation processes aimed at optimising efficiency for both TSA Riley and the client. Propose innovative initiatives on service delivery for TSA Riley management consideration. Prepare development and delivery programmes in Microsoft Project, ensuring the key deliverable objectives are understood and reported adequately. Desired qualifications and experience: Degree qualified in a relevant subject such as Construction Project Management or a similar equivalent. Prior experience working in a Project Management role within the construction industry is essential. Unfortunately, we are not able to consider applications of candidates from Project Management roles looking to transition from other sectors. Prior experience of working as a Project Manager on projects within the retail sector is highly desirable. Similar fast-paced sector experience may be considered. Experience of carrying out full pre and post contract duties in a lead Project Management role. Membership to a relevant professional body such as the RICS or CIOB is desired. Experience of administering contracts under JCT contract, including design and build and traditional forms. Strong client facing skills are essential. Full UK driving license is essential for this role. Who we are: TSA Riley has a 130-year heritage dating back to 1890 when Henry Riley Esq first established a quantity surveying practice in London. In Asia Pacific we trace our roots back to the 1980s through the merging of several respected, small project management and advisory firms. Now, in the 21st century, we're defining and pioneering a new way of helping our clients drive greater value and impact from their built assets. Plan. Procure. Deliver. Optimise. Decarbonise. We call this project consulting. We provide expert strategic, commercial and operations advice; project and cost management; carbon advice; and dispute resolution. This uniquely broad range of services - across the project lifecycle - means we understand the interdependencies at every stage. We combine this with hands-on experience and personalised service to drive greater value, impact and certainty for our clients' projects. What makes us different: Partnerships for positive impact: Standing side-by-side with our clients, we shape our collective future. Growth - together: Our strength lies not only in our global reach, wide range of sectors and services but also in how grow and develop our people. Connected intelligence: We are a business of 1,000 connected and collaborative project consultants. Our leaders are diverse and experienced, and we challenge and learn from each other to deliver positive outcomes. Integrity in everything: We do the right thing by each other, our clients and our communities. And a lot of fun along the way: We celebrate success, enjoy the journey and cherish our culture of camaraderie. Together, we embrace our differences and celebrate the things that make each of us authentically unique. TSA Riley is an Equal Opportunity Employer: We welcome applications from candidates who are interested in working with us but are not able to commit to a full-time role and/or would require forms of flexible working. Additionally, we provide hybrid working as standard practice. We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application. No Agencies Please
Capita
Area operations Manager
Capita
We are seeking a dynamic Operations Manager, to cover Northern England and Scotland, to lead and manage our field-based team in meeting the operational requirements of the Gas Registration Scheme. This role also involves supporting various other business areas related to the contract. If you are a motivated leader with a passion for operational excellence, we would love to hear from you! Job title: Area operations Manager Job Description: What you'll be doing: Proactively ensure personal safety and the safety of others by ensuring that the companies Health and Safety Policies, operational procedures and risk assessments are adhered to. Manage and work with the field-based staff in a specific area to effectively monitor the competence and delivery of gas safety by registered businesses and engineers. Establish and maintain effective relationships with external Stakeholders, Enforcement Bodies and others that have influence over and/or manage gas safety. Manage risk-based inspection regimes with Registered businesses including organising and facilitation of inspection events. Effectively manage a team to ensure Key Performance Indicators and Corporate/individual Objectives are achieved within agreed timescales. Effectively performance manage a team either collectively or individually when objectives and targets are not being met and/or when disciplinary processes are deemed necessary. Effectively develop and deliver presentations and / or events to Stakeholders, Enforcement Bodies and other that have influence over gas safety when required. Effectively support activities around illegal gas work. Manage the application of proportionate sanctions in a timely manner in respect of registered businesses and / or engineers. Manage special projects e.g. post incident follow up and Enforcement Body support. Review, design, develop and take ownership of operational procedures and processes as agreed with line and/or senior managers. Manage the escalation of complaints against service (internal and external) to a conclusion. Produce relevant reports within agreed timescales. Facilitate and chair operational meetings. Mentor/coach new and existing field staff. Manage delivery of Quality control/compliance of their staff. Cover call out rota for staff working outside of normal business hours What we're looking for: (Essential): Subject matter expert (SME) with extensive gas industry experience and relevant qualifications In-depth knowledge of Gas Industry Sector affected by the Registration Scheme. In-depth knowledge of Enforcement Bodies affected by the Registration Scheme. Relevant experience or qualification in conflict management. Relevant experience or qualification in project management. Relevant experience or qualification in post incident follow up and support to Enforcement / Investigation bodies. Relevant experience or qualification in Information Technology e.g. Word, Excel, power Bi and Outlook. Relevant Auditor qualification. Relevant Health and safety qualifications e.g. IOSH Knowledge and understanding of Key Accounts expectations and needs. Relevant experience or qualification in a management discipline. In-depth knowledge of the CAPITA / HSE Contract re: Gas Registration Scheme. Driving licence Presentation and facilitation skills. (Other): Key understanding of KPIs & PIs relating to the contract. Broad knowledge of the CAPITA group of companies, ethos and method of operation. Sound working knowledge of CAPITA Management Systems. A competitive basic salaryplus company car 23 days' holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email or call and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - Location: Home-Based - GBR,Zjednoczone Królestwo Time Type: Zatrudnienie w pełnym wymiarze godzin Contract Type: Stały Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
Feb 03, 2026
Full time
We are seeking a dynamic Operations Manager, to cover Northern England and Scotland, to lead and manage our field-based team in meeting the operational requirements of the Gas Registration Scheme. This role also involves supporting various other business areas related to the contract. If you are a motivated leader with a passion for operational excellence, we would love to hear from you! Job title: Area operations Manager Job Description: What you'll be doing: Proactively ensure personal safety and the safety of others by ensuring that the companies Health and Safety Policies, operational procedures and risk assessments are adhered to. Manage and work with the field-based staff in a specific area to effectively monitor the competence and delivery of gas safety by registered businesses and engineers. Establish and maintain effective relationships with external Stakeholders, Enforcement Bodies and others that have influence over and/or manage gas safety. Manage risk-based inspection regimes with Registered businesses including organising and facilitation of inspection events. Effectively manage a team to ensure Key Performance Indicators and Corporate/individual Objectives are achieved within agreed timescales. Effectively performance manage a team either collectively or individually when objectives and targets are not being met and/or when disciplinary processes are deemed necessary. Effectively develop and deliver presentations and / or events to Stakeholders, Enforcement Bodies and other that have influence over gas safety when required. Effectively support activities around illegal gas work. Manage the application of proportionate sanctions in a timely manner in respect of registered businesses and / or engineers. Manage special projects e.g. post incident follow up and Enforcement Body support. Review, design, develop and take ownership of operational procedures and processes as agreed with line and/or senior managers. Manage the escalation of complaints against service (internal and external) to a conclusion. Produce relevant reports within agreed timescales. Facilitate and chair operational meetings. Mentor/coach new and existing field staff. Manage delivery of Quality control/compliance of their staff. Cover call out rota for staff working outside of normal business hours What we're looking for: (Essential): Subject matter expert (SME) with extensive gas industry experience and relevant qualifications In-depth knowledge of Gas Industry Sector affected by the Registration Scheme. In-depth knowledge of Enforcement Bodies affected by the Registration Scheme. Relevant experience or qualification in conflict management. Relevant experience or qualification in project management. Relevant experience or qualification in post incident follow up and support to Enforcement / Investigation bodies. Relevant experience or qualification in Information Technology e.g. Word, Excel, power Bi and Outlook. Relevant Auditor qualification. Relevant Health and safety qualifications e.g. IOSH Knowledge and understanding of Key Accounts expectations and needs. Relevant experience or qualification in a management discipline. In-depth knowledge of the CAPITA / HSE Contract re: Gas Registration Scheme. Driving licence Presentation and facilitation skills. (Other): Key understanding of KPIs & PIs relating to the contract. Broad knowledge of the CAPITA group of companies, ethos and method of operation. Sound working knowledge of CAPITA Management Systems. A competitive basic salaryplus company car 23 days' holiday (rising to 27) with the opportunity to buy extra leave The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you. What we hope you'll do next: Choose 'Apply now' to fill out our short application, so that we can find out more about you. Equal Opportunities At Capita, we're committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application and start their career with us. We are an equal opportunity and Disability Confident employer, we want to hear from you if you'd like to discuss any adjustments you might need during your recruitment process. Please email or call and we'll get back to you to discuss. For more information about equal opportunities and the types of adjustments we can offer, please visit the Capita Careers website. If you have a question that does not relate to adjustments during your recruitment process, please email our Talent Acquisition team - Location: Home-Based - GBR,Zjednoczone Królestwo Time Type: Zatrudnienie w pełnym wymiarze godzin Contract Type: Stały Capita is a consulting, transformation and digital services business. We deliver innovative solutions and simplify the connections between businesses and customers, governments and citizens. We're driven by our purpose: to create better outcomes - for our employees, clients and customers, suppliers and partners, investors, and society. We're committed to being a responsible business - in how we operate, serve society, respect our people and the environment, and deliver attractive returns to our investors. Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens. We partner with clients and provide them with the insight and cutting-edge technologies that give time back, allowing them to focus on what they do best and making people's lives easier and simpler. We operate in the UK, Europe, India and South Africa and currently have 55,000 talented people working in our three divisions: Capita Experience, Capita Public Service and Capita Portfolio.
Principle Customer Success Manager
PagerDuty, Inc.
Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for 9999 job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
Feb 03, 2026
Full time
Overview PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses. Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace. The Principal Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations. Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities. Guide a customer on process, people and change management best practices to drive customers adoption of real time operations. Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan. Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline. Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth. When appropriate, recommend additional expert services needed to drive success. Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates. Represent the voice of the customer to inform our sales process or product roadmap. Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer. Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions. Predict and forecast risk, renewal and expansion within the customer portfolio. Basic Qualifications Experienced professional with 5-10 years relevant industry expertise. Experience building business value ROI models. Working knowledge in a SaaS business model. Strong knowledge of PagerDuty product and platform features and capabilities is highly desired. Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring Ability to travel to client sites as necessary Preferred Qualifications Strong consulting skills and proven results working as a trusted advisor to drive business value for customers. Thrive in a collaborative fast pace environment and as a part of a results oriented team. Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections. Worked in a DevOps environment or with a company going through a transition to DevOps. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for 9999 job alerts! Where we work PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site. Your package may include: Competitive salary Comprehensive benefits package Flexible work arrangements Company equity ESPP (Employee Stock Purchase Program) Retirement or pension plan Generous paid vacation time Paid holidays and sick leave Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws) Paid volunteer time off: 20 hours per year Company-wide hack weeks Mental wellness programs Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our careers site on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy. PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.
Director, Risk & Regulatory Advisory Financial Services Forensic and Litigation Consulting
FTI Consulting, Inc
Director, Risk & Regulatory Advisory Financial Services Forensic and Litigation Consulting FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you'll work side by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About The Role The Financial Services team at FTI Consulting supports financial institutions, regulators, governments and enforcement agencies across the full spectrum of financial regulation. Our service offerings include regulatory and business change programmes; governance and conduct matters; risk and regulatory advice; risk management frameworks; disputes and investigations; and remediation programmes. We work alongside our multi disciplinary colleagues who are located in every major financial centre around the globe, enabling us to tackle any challenge our clients face. Our experts are industry and technology experts, former policy makers, regulators and economists, and forensic and communications specialists. As a Director in the Financial Services team, you will be a client facing professional, involved in projects and business development activities from the outset. What You'll Do Project delivery: You will work as a core member of the delivery team for client projects, this includes the ability to work independently and to lead a team. Each project will be different, typically involving understanding and analysing issues, project management, stakeholder engagement, document reviews, client interviews, process walk throughs, developing solutions and drafting reports. Sales: Lead and support in business development activities, such as attending client sales meetings (often as part of a bid team), drafting proposals for potential engagements and drafting presentations for introductory pitch meetings. Additionally, we would expect Directors to utilise and develop their own network of industry contacts to generate sales opportunities. Team building: Act as a leader in the team and support consultants and senior consultants in their career development. Additionally, you will be encouraged to build internal and external relationships, contributing to an open, collaborative working environment and to the identification and delivery of cross service line engagements. Thought Leadership: Directors play a crucial role in building the brand of FTI Consulting and the Financial Services team by developing and contributing to interesting and thought provoking collateral, and by designing, organising and participating in industry events. You may also be required to travel as part of project delivery. We are committed to developing our professionals to have outstanding consultancy skills and a strong technical understanding of regulatory matters. How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on the job learning, self guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need to Succeed Strong written and verbal communications skills. Ability to work with high levels of autonomy and as part of a large team. Ability to manage multiple stakeholders, including senior management / managing body. Ability to manage projects and deliver in a timely manner, across multiple tasks and projects whilst maintaining high quality standards. The Director should have experience in and the ability to demonstrate a strong understanding and working knowledge of the following areas: Ability to interpret and advise stakeholders (including non UK based clients) on the UK regulatory perimeter in the financial services sector, in particular, the UK Financial Conduct Authority, FSMA and the financial crime regulation including POCA and MLR. Comprehensive understanding of the requirements under the FCA Handbook (in particular, COBS, SYSC and PROD), consumer duty, Senior Managers & Certification Regime, MiFID II / MiFIR (as adopted in the UK) and market abuse legislation. Practical and pragmatic approach and understanding of the role of risk and compliance functions in financial institutions. Proven practical experience with the design, development, implementation, embedding and maintenance of risk management and compliance frameworks. The includes remediation programmes, compliance policies, procedures, governance structures, gap analysis, training materials, on going monitoring plans, assurance work and management information requirements. Experience with or strong understanding of FCA authorisation applications, FSMA section 165 requests and section 166 skilled person reviews. Experience in interpreting and advising on regulatory developments, change and in response to new business / business change. Experience with large scale and complex projects. Degree level or equivalent experience. Several years of experience working in the financial services sector and advising on UK financial services regulation, either within a regulated institution, regulatory body, consultancy or legal profession. Preferred Qualifications Strong broad awareness of compliance requirements globally; experience/exposure to EU and US regulation is desirable but not essential (e.g. ESMA, SEC, CFTC etc.). Our goal is to support the wellbeing of you and your families - physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 7,900 employees located in 32 countries and territories. Our broad and diverse bench of award winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.7 billion in revenues during fiscal year 2024. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Additional Information Job Family/Level: Op Level 4 - Sr Director
Feb 03, 2026
Full time
Director, Risk & Regulatory Advisory Financial Services Forensic and Litigation Consulting FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks and private equity firms on their most important issues to deliver impact that makes a difference. From resolving disputes, navigating crises, managing risk and optimizing performance, our teams respond rapidly to dynamic and complex situations. At FTI Consulting, you'll work side by side with leaders who have shaped history, helping solve the biggest challenges making headlines today. From day one, you'll be an integral part of a focused team where you can make a real impact. You'll be surrounded by an open, collaborative culture that embraces diversity, recognition, professional development and, most importantly, you. Are you ready to make your impact? About The Role The Financial Services team at FTI Consulting supports financial institutions, regulators, governments and enforcement agencies across the full spectrum of financial regulation. Our service offerings include regulatory and business change programmes; governance and conduct matters; risk and regulatory advice; risk management frameworks; disputes and investigations; and remediation programmes. We work alongside our multi disciplinary colleagues who are located in every major financial centre around the globe, enabling us to tackle any challenge our clients face. Our experts are industry and technology experts, former policy makers, regulators and economists, and forensic and communications specialists. As a Director in the Financial Services team, you will be a client facing professional, involved in projects and business development activities from the outset. What You'll Do Project delivery: You will work as a core member of the delivery team for client projects, this includes the ability to work independently and to lead a team. Each project will be different, typically involving understanding and analysing issues, project management, stakeholder engagement, document reviews, client interviews, process walk throughs, developing solutions and drafting reports. Sales: Lead and support in business development activities, such as attending client sales meetings (often as part of a bid team), drafting proposals for potential engagements and drafting presentations for introductory pitch meetings. Additionally, we would expect Directors to utilise and develop their own network of industry contacts to generate sales opportunities. Team building: Act as a leader in the team and support consultants and senior consultants in their career development. Additionally, you will be encouraged to build internal and external relationships, contributing to an open, collaborative working environment and to the identification and delivery of cross service line engagements. Thought Leadership: Directors play a crucial role in building the brand of FTI Consulting and the Financial Services team by developing and contributing to interesting and thought provoking collateral, and by designing, organising and participating in industry events. You may also be required to travel as part of project delivery. We are committed to developing our professionals to have outstanding consultancy skills and a strong technical understanding of regulatory matters. How You'll Grow We are committed to investing and supporting you in your professional development and we have developed a range of programs focused on fostering leadership, growth and development opportunities. We aim to promote continuous learning and individual skills development through on the job learning, self guided professional development courses and certifications. You'll be assigned a dedicated coach to mentor, guide and support you through regular coaching sessions and serve as an advocate for your professional growth. As you progress through your career at FTI Consulting, we offer tailored programs for critical professional milestones to ensure you are prepared and empowered to take on your next role. What You Will Need to Succeed Strong written and verbal communications skills. Ability to work with high levels of autonomy and as part of a large team. Ability to manage multiple stakeholders, including senior management / managing body. Ability to manage projects and deliver in a timely manner, across multiple tasks and projects whilst maintaining high quality standards. The Director should have experience in and the ability to demonstrate a strong understanding and working knowledge of the following areas: Ability to interpret and advise stakeholders (including non UK based clients) on the UK regulatory perimeter in the financial services sector, in particular, the UK Financial Conduct Authority, FSMA and the financial crime regulation including POCA and MLR. Comprehensive understanding of the requirements under the FCA Handbook (in particular, COBS, SYSC and PROD), consumer duty, Senior Managers & Certification Regime, MiFID II / MiFIR (as adopted in the UK) and market abuse legislation. Practical and pragmatic approach and understanding of the role of risk and compliance functions in financial institutions. Proven practical experience with the design, development, implementation, embedding and maintenance of risk management and compliance frameworks. The includes remediation programmes, compliance policies, procedures, governance structures, gap analysis, training materials, on going monitoring plans, assurance work and management information requirements. Experience with or strong understanding of FCA authorisation applications, FSMA section 165 requests and section 166 skilled person reviews. Experience in interpreting and advising on regulatory developments, change and in response to new business / business change. Experience with large scale and complex projects. Degree level or equivalent experience. Several years of experience working in the financial services sector and advising on UK financial services regulation, either within a regulated institution, regulatory body, consultancy or legal profession. Preferred Qualifications Strong broad awareness of compliance requirements globally; experience/exposure to EU and US regulation is desirable but not essential (e.g. ESMA, SEC, CFTC etc.). Our goal is to support the wellbeing of you and your families - physically, emotionally, and financially. We offer market competitive benefits (including pension), supplemented by 15 flexible benefits, to meet your needs. These include health, lifestyle and family friendly options. We also offer professional development programme, wellness, recognition, community volunteering initiatives, and flexible/hybrid working arrangements. About FTI Consulting FTI Consulting, Inc. is the leading global expert firm for organizations facing crisis and transformation, with more than 7,900 employees located in 32 countries and territories. Our broad and diverse bench of award winning experts advise their clients when they are facing their most significant opportunities and challenges. The Company generated $3.7 billion in revenues during fiscal year 2024. In certain jurisdictions, FTI Consulting's services are provided through distinct legal entities that are separately capitalized and independently managed. FTI Consulting is publicly traded on the New York Stock Exchange. For more information, visit and connect with us on Instagram and LinkedIn. FTI Consulting is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation. Additional Information Job Family/Level: Op Level 4 - Sr Director

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