Program Research Director (Major Tracking Programs) London, United Kingdom About us: We invite you to come grow with us. Research Partnership (part of Inizio Advisory) is one of the world's largest pharma market research and consulting agencies with over 250 researchers, consultants, project managers and support staff. Our teams are located across the globe, in Europe (London, Lyon), North America (New York, Philadelphia, San Francisco) and Asia (Singapore, India). As individuals with diverse backgrounds, as a team with shared values, as professionals ready to reimagine health and life sciences-you can grow with us at a place that: Makes a difference to human health Shares values and celebrates progress Puts people at the centre of everything About the team: Our Europe Custom Research team partners with global pharmaceutical and biotech clients to enable them to solve marketing, brand, advertising and communications problems through a mixture of innovative qualitative and quantitative market research techniques. The Program Research Director role is a newly created position within our Europe Custom Research team. The role will report into the Senior Director (Head of Quantitative Research) and will focus on leading the central teams for our major quantitative brand tracking programmes (approx. $5m in annual value) across multiple waves of research. These global programmes involve highly innovative methods (including AI tools) and outputs for the clients, informing real-time strategic decision-making. The programmes are multi-year and cover multiple markets and therapy areas, with each therapy area having its own project team for delivery. The central team focuses on coordinating resources, research materials, questionnaires and deliverables across each indication, as well as bringing in expertise in analytics, dashboard development and automation. Your primary role: You will oversee major brand tracking programmes in collaboration with the Senior Director, coordinating the production of research materials, questionnaires and deliverables, and ensuring quality assurance at each stage. You will liaise directly with the central client teams, ensuring that programmes remain on-scope and advising the team of any changes from the clients' sides. You will partner with the therapy area Directors and project teams to ensure that they are delivering against the programme objectives and reporting timelines. You will coordinate with the Resourcing, Analytics and Operations teams to ensure that their expertise is brought to bear as required. Running training sessions for senior and mid-level staff. About You Your skills and experience: Significant experience in primary quantitative market research, specialised within the healthcare industry. Demonstrable capabilities overseeing major quantitative research programmes (either brand tracking or syndicated projects) including exposure to dashboard deliverables. Have significant experience in leading projects autonomously and managing client relationships during the lifecycle of a research programme. Expertise in long-term planning across multiple waves of research. Expertise in collaborating with teams across geographies, including off-shore. Exposure to innovative methods, including incorporating AI into market research, would be preferred. Ideal profile: You are proactive, dedicated and enthusiastic, with a 'can do' attitude and approach. You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation. You are a collaborative team player who works well with colleagues. You communicate ideas and issues in an effective, straightforward fashion. You are highly motivated and want to seize opportunities to develop new skills and progress your career. Life at Research Partnership: We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide: A comprehensive training and development programme for all staff, from entry level apprentice to senior management. A relaxed and friendly working environment. Social events - including a summer day out and end-of-year party, along with regular social events after office hours. Fundraising and charity events - we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa, as well as the local charity, Fulham Good Neighbours. Benefits package: Company pension contributions of 5% available from your first day (salary sacrifice). 30 days paid annual leave. Additional birthday day off. Private health insurance. Life Assurance plan. Group Income Protection. Enhanced Maternity, Paternity, Adoption Leave. Annual salary and promotion reviews. Research Partnership is part of Inizio Advisory, we partner with global life science and healthcare companies to create lasting change in human healthcare. Through our connected capabilities in market research, consulting and brand alignment, we support clients at every stage of their journey. Our expertise, technology platforms and data-driven insights help clients to accelerate their clinical and commercial success, resulting in long-term value for clients and their patients. Further information: This is a full-time role, working in a hybrid pattern (2 days per week in the office) at our fantastic HQ location in Fulham Green, directly opposite Putney Bridge in London, which boasts free state-of-the-art gym with showers, on-site café, panoramic river views, landscaped gardens and regular social events. This role is also available on a remote worker basis (1 day per month in the office). Our Pledge: At Research Partnership, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.
Jan 17, 2025
Full time
Program Research Director (Major Tracking Programs) London, United Kingdom About us: We invite you to come grow with us. Research Partnership (part of Inizio Advisory) is one of the world's largest pharma market research and consulting agencies with over 250 researchers, consultants, project managers and support staff. Our teams are located across the globe, in Europe (London, Lyon), North America (New York, Philadelphia, San Francisco) and Asia (Singapore, India). As individuals with diverse backgrounds, as a team with shared values, as professionals ready to reimagine health and life sciences-you can grow with us at a place that: Makes a difference to human health Shares values and celebrates progress Puts people at the centre of everything About the team: Our Europe Custom Research team partners with global pharmaceutical and biotech clients to enable them to solve marketing, brand, advertising and communications problems through a mixture of innovative qualitative and quantitative market research techniques. The Program Research Director role is a newly created position within our Europe Custom Research team. The role will report into the Senior Director (Head of Quantitative Research) and will focus on leading the central teams for our major quantitative brand tracking programmes (approx. $5m in annual value) across multiple waves of research. These global programmes involve highly innovative methods (including AI tools) and outputs for the clients, informing real-time strategic decision-making. The programmes are multi-year and cover multiple markets and therapy areas, with each therapy area having its own project team for delivery. The central team focuses on coordinating resources, research materials, questionnaires and deliverables across each indication, as well as bringing in expertise in analytics, dashboard development and automation. Your primary role: You will oversee major brand tracking programmes in collaboration with the Senior Director, coordinating the production of research materials, questionnaires and deliverables, and ensuring quality assurance at each stage. You will liaise directly with the central client teams, ensuring that programmes remain on-scope and advising the team of any changes from the clients' sides. You will partner with the therapy area Directors and project teams to ensure that they are delivering against the programme objectives and reporting timelines. You will coordinate with the Resourcing, Analytics and Operations teams to ensure that their expertise is brought to bear as required. Running training sessions for senior and mid-level staff. About You Your skills and experience: Significant experience in primary quantitative market research, specialised within the healthcare industry. Demonstrable capabilities overseeing major quantitative research programmes (either brand tracking or syndicated projects) including exposure to dashboard deliverables. Have significant experience in leading projects autonomously and managing client relationships during the lifecycle of a research programme. Expertise in long-term planning across multiple waves of research. Expertise in collaborating with teams across geographies, including off-shore. Exposure to innovative methods, including incorporating AI into market research, would be preferred. Ideal profile: You are proactive, dedicated and enthusiastic, with a 'can do' attitude and approach. You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation. You are a collaborative team player who works well with colleagues. You communicate ideas and issues in an effective, straightforward fashion. You are highly motivated and want to seize opportunities to develop new skills and progress your career. Life at Research Partnership: We love what we do and continuously strive for innovation and creativity. We believe everyone should continuously be learning and provide: A comprehensive training and development programme for all staff, from entry level apprentice to senior management. A relaxed and friendly working environment. Social events - including a summer day out and end-of-year party, along with regular social events after office hours. Fundraising and charity events - we support Forever Angels, a children's charity whose aim is to care for abandoned babies in Tanzania, Africa, as well as the local charity, Fulham Good Neighbours. Benefits package: Company pension contributions of 5% available from your first day (salary sacrifice). 30 days paid annual leave. Additional birthday day off. Private health insurance. Life Assurance plan. Group Income Protection. Enhanced Maternity, Paternity, Adoption Leave. Annual salary and promotion reviews. Research Partnership is part of Inizio Advisory, we partner with global life science and healthcare companies to create lasting change in human healthcare. Through our connected capabilities in market research, consulting and brand alignment, we support clients at every stage of their journey. Our expertise, technology platforms and data-driven insights help clients to accelerate their clinical and commercial success, resulting in long-term value for clients and their patients. Further information: This is a full-time role, working in a hybrid pattern (2 days per week in the office) at our fantastic HQ location in Fulham Green, directly opposite Putney Bridge in London, which boasts free state-of-the-art gym with showers, on-site café, panoramic river views, landscaped gardens and regular social events. This role is also available on a remote worker basis (1 day per month in the office). Our Pledge: At Research Partnership, we value inclusivity, recognize the power of diversity, and inspire the next generation of change-makers. We are an equal opportunities employer. We believe in creating a work environment that values diversity, equity, and inclusion. We aim to recruit from a diverse slate of candidates and foster an environment that provides the right conditions for long-term success. We welcome all applications regardless of race, colour, religion or belief, gender, gender identity, age, national origin, marital status, military veteran status, genetic information, sexual orientation and physical or mental disability.
HR Solution Architect - Senior Manager Level - SAP SuccessFactors Join a leading consultancy that guides clients through innovation and transformation to shape their desired future. Combining strategy, technology, data science, and creative design, we drive business innovation and transformation. About the Company As a digital innovation, design, and transformation leader,this company help senior executives shape the future of their businesses. With over 10,000 professionals in offices and studiosworldwide,they create new digital services, products, and business models for sustainable growth.The comapny have acommitment to inclusivity and sustainability and promote flexible working arrangements to ensure an optimal work-life balance. Role Overview In the context of digital transformation and evolving business models, the Employee Experience & HR team helps clients redefine their HR functions using data and emerging technologies. As an HR Solution Architect specialising in SAP SuccessFactors, you will lead digital HR transformations, leveraging your expertise in HR technology to design and implement solutions that enhance employee experience and achieve business goals. Key Responsibilities Lead the design of SAP SuccessFactors and HR Technology solutions in HR transformation projects. Provide functional and technical leadership, ensuring alignment with best practices. Manage project workstreams including functional design, testing, data migration, and integration. Translate business needs into scalable, secure, and high-performance solutions. Build relationships with stakeholders and vendors like SAP, Oracle, and Workday. Govern solution design and technical architecture, creating artefacts such as Technology Roadmaps. Develop thought leadership in HR Technology. Mentor and develop junior colleagues. Stay updated on HR technology trends and recommend continuous improvements. Additional Contributions Internal Contribution: Participate in campaign development, internal think-tanks, and practice development. Learning & Development: Engage in training and certification to support career growth and company needs. Business Development: Lead and contribute to proposals, client pitches, and event hosting. Ideal Candidate Experience in a major consulting firm or industry with a consulting background. Delivered 5+ full lifecycle SAP SuccessFactors implementations or similar.Experience in capability building, proposition delivery and sales. SAP SuccessFactors certifications (desirable). UK Security Clearance (desirable).
Jan 17, 2025
Full time
HR Solution Architect - Senior Manager Level - SAP SuccessFactors Join a leading consultancy that guides clients through innovation and transformation to shape their desired future. Combining strategy, technology, data science, and creative design, we drive business innovation and transformation. About the Company As a digital innovation, design, and transformation leader,this company help senior executives shape the future of their businesses. With over 10,000 professionals in offices and studiosworldwide,they create new digital services, products, and business models for sustainable growth.The comapny have acommitment to inclusivity and sustainability and promote flexible working arrangements to ensure an optimal work-life balance. Role Overview In the context of digital transformation and evolving business models, the Employee Experience & HR team helps clients redefine their HR functions using data and emerging technologies. As an HR Solution Architect specialising in SAP SuccessFactors, you will lead digital HR transformations, leveraging your expertise in HR technology to design and implement solutions that enhance employee experience and achieve business goals. Key Responsibilities Lead the design of SAP SuccessFactors and HR Technology solutions in HR transformation projects. Provide functional and technical leadership, ensuring alignment with best practices. Manage project workstreams including functional design, testing, data migration, and integration. Translate business needs into scalable, secure, and high-performance solutions. Build relationships with stakeholders and vendors like SAP, Oracle, and Workday. Govern solution design and technical architecture, creating artefacts such as Technology Roadmaps. Develop thought leadership in HR Technology. Mentor and develop junior colleagues. Stay updated on HR technology trends and recommend continuous improvements. Additional Contributions Internal Contribution: Participate in campaign development, internal think-tanks, and practice development. Learning & Development: Engage in training and certification to support career growth and company needs. Business Development: Lead and contribute to proposals, client pitches, and event hosting. Ideal Candidate Experience in a major consulting firm or industry with a consulting background. Delivered 5+ full lifecycle SAP SuccessFactors implementations or similar.Experience in capability building, proposition delivery and sales. SAP SuccessFactors certifications (desirable). UK Security Clearance (desirable).
AWS Managed Services (AMS) is designed to accelerate cloud adoption. It simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support your infrastructure. We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise customers take advantage of a growing set of AWS services and features to run their mission-critical applications. The Senior Technical Delivery Manager Role is engaged with the client account level and is a trusted advisor; providing a forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help AMS customers onboard to AMS, and lead the changes to IT strategy, policies, processes, people, governance and partnerships. The successful candidate will be working closely with other AWS teams to ensure that all changes to a customer's environments are smoothly carried out while meeting customer requirements to onboard to AMS. The ideal candidate must possess customer presentation skills that enable you to represent AWS well within a customer's environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available in the AWS cloud. You will be surrounded by people who are passionate about cloud computing, and believe that world class support is critical to customer success. Key Job Responsibilities Earn a Trusted Client Advisory relationship with our clients and team. Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting. Work with application owners to develop and standardize test, upgrade, and release management processes. Engage with Director and C-Level executives to understand business needs. Go "toe to toe" with customer technical stakeholders on most issues. Be the voice of the customer and work with internal AWS resources to ensure that the customer's requirements are met. Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses. Champion and advocate for customer requirements within AWS (e.g. feature requests). Participate in customer requested meetings (onsite or via phone). Triage technical issues. Provide oversight of escalation, prioritization, and drive customer communication during critical events. Developing and promoting governance models supporting the consistent use of cloud technologies aligned to institutional strategies and policies. Understanding customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, KPI, to measure and monitor benefits realization. Analyzing application portfolios, identifying dependencies & common infrastructure platform components, and assessing migration feasibility. Be available outside of business hours to help coordinate handling of urgent issues as needed. About the Team AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Minimum Requirements A Bachelor's Degree or relevant experience. 10+ years of Transition Management, IT Consulting, or IT Delivery experience working in a customer facing role with a high level of accountability. Hands on experience leading large-scale Cloud based IT transformation projects. 10+ years of experience in a customer facing delivery role (design/implementation/ consulting) at a cloud services provider, managed services provider or managed hosting provider. Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and customers. Excellent written and oral English communication skills to successfully engage with customers and colleagues. This role will require the creation of content such as whitepapers, presentations, project plans and other written deliverables. Technical Program or Project Management experience. Experience with creating and executing Operations Integration (OI) projects as part of a larger transformation. Possess AWS Certifications. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
Jan 17, 2025
Full time
AWS Managed Services (AMS) is designed to accelerate cloud adoption. It simplifies deployment, migration, and management using automation and machine learning, backed up by a dedicated team of Amazon employees. AWS Managed Services provides ongoing management of the AWS infrastructure. It automates common activities such as change requests, monitoring, patch management, security, and backup services, and provides full life-cycle services to provision, run, and support your infrastructure. We are looking for someone that is at the forefront of transformational technology and has experience assisting enterprise customers take advantage of a growing set of AWS services and features to run their mission-critical applications. The Senior Technical Delivery Manager Role is engaged with the client account level and is a trusted advisor; providing a forward-looking strategy while clearly outlining the investment and multi-step go-to-market plan necessary to help AMS customers onboard to AMS, and lead the changes to IT strategy, policies, processes, people, governance and partnerships. The successful candidate will be working closely with other AWS teams to ensure that all changes to a customer's environments are smoothly carried out while meeting customer requirements to onboard to AMS. The ideal candidate must possess customer presentation skills that enable you to represent AWS well within a customer's environment and drive discussions with senior personnel regarding incidents, trade-offs, best practices, and risk management. You should also have a demonstrated ability to think strategically about business, product, and technical challenges as you help our customers take advantage of the efficiencies, cost savings and quick innovation available in the AWS cloud. You will be surrounded by people who are passionate about cloud computing, and believe that world class support is critical to customer success. Key Job Responsibilities Earn a Trusted Client Advisory relationship with our clients and team. Work with customers to provide visibility and guidance around their AWS Services account through regular Operational Service Reviews and Reporting. Work with application owners to develop and standardize test, upgrade, and release management processes. Engage with Director and C-Level executives to understand business needs. Go "toe to toe" with customer technical stakeholders on most issues. Be the voice of the customer and work with internal AWS resources to ensure that the customer's requirements are met. Raise internal awareness of customer impacting bugs and/or issues, and drive the appropriate prioritization for fixes and/or responses. Champion and advocate for customer requirements within AWS (e.g. feature requests). Participate in customer requested meetings (onsite or via phone). Triage technical issues. Provide oversight of escalation, prioritization, and drive customer communication during critical events. Developing and promoting governance models supporting the consistent use of cloud technologies aligned to institutional strategies and policies. Understanding customer business drivers and strategies, architectures, cloud adoption roadmaps, operating models, KPI, to measure and monitor benefits realization. Analyzing application portfolios, identifying dependencies & common infrastructure platform components, and assessing migration feasibility. Be available outside of business hours to help coordinate handling of urgent issues as needed. About the Team AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Minimum Requirements A Bachelor's Degree or relevant experience. 10+ years of Transition Management, IT Consulting, or IT Delivery experience working in a customer facing role with a high level of accountability. Hands on experience leading large-scale Cloud based IT transformation projects. 10+ years of experience in a customer facing delivery role (design/implementation/ consulting) at a cloud services provider, managed services provider or managed hosting provider. Strong organizational and project management skills with an ability to manage numerous, competing demands from internal and external stakeholders and customers. Excellent written and oral English communication skills to successfully engage with customers and colleagues. This role will require the creation of content such as whitepapers, presentations, project plans and other written deliverables. Technical Program or Project Management experience. Experience with creating and executing Operations Integration (OI) projects as part of a larger transformation. Possess AWS Certifications. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contribute to our collective success. Our values were crowdsourced by employees and are brought to life through each of us every day - from disruptive innovation and collaboration to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Your Career The Prisma Cloud Solutions Architect is our authority in Amazon Web Services (AWS), Microsoft Azure, Google Cloud (GCP) and other public cloud environments. You are the "go to" resource for customer interactions that exceed standard systems engineering support requirements. You will be tasked with bringing the benefits of Prisma Cloud, the industry's only comprehensive Cloud Native Security Platform, to customers in the UK. Prisma Cloud integrates capabilities from the world's most innovative security startups and delivers them on an enhanced platform to provide market-leading functionality across all our individual modules. From container security to threat detection to web application and API security, security teams benefit from best-in-class protection. The Prisma Cloud Solutions Architect role is a technical role that directly supports sales delivery of quota. You will be measured by your expertise and your ability to lead to customer successes. There is also a requirement for close interaction with Product Management teams and Consulting Engineering teams to ensure that we continue to out-innovate our competition. Your Impact Present and position the Prisma Cloud platform's benefits and unique differentiators to customers at all levels including engineering team members, security teams, DevOps, application developers, cloud infrastructure owners, and the Governance Risk and Compliance (GRC) team. Lead conversations about industry trends and emerging changes to the security landscape in respect to cloud native deployments. Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative. Lead and support customer demonstrations that showcase our unique value ultimately proving value as early as possible in the sales lifecycle. Help customers adopt the Prisma Cloud platform, a cloud security offering from Palo Alto Networks. Be the technical voice of sales for all things related to security and compliance in cloud native applications deployment on premises or in the Public Cloud (Alicloud, AWS, Azure, Oracle, and GCP). Be an evangelist and importantly a Trusted Advisor to customers helping them to further bring Security, DevOps, and SecOps together (DevSecOps). Write code/scripts as needed or be able to learn if you don't. Run Proof-of-Value (POVs) to ensure the customers' requirements are met in alignment with their vision of success and exceeded where possible thanks to Prisma Cloud's Cloud-Native Security Platform. Work with product management, customer success, technical marketing, and R&D to build requirements, product features, and technical solutions for our customers and provide feedback from customers as well as delivering product future insights for customers. Provide design consultation and standard methodology mentorship for rollout, implementation, and policy conversion during the pre-sales process for strategic opportunities. Assist the Channel Systems Engineers with partner enablement and lead generation activities. Help develop relationships with Born-in-Cloud (BiC) partners who are essential when working with our transformative customers. Work with Prisma Cloud Technical Sales Managers to build strategic technical short term & long term plans for their target identified accounts. Develop methods to acquire new customers and nurture existing customers expanding and transforming with Prisma Cloud. Your Experience 3+ years experience in a customer facing role in solution architecture or pre-sales. Proven hands-on experience of public cloud, containers (Kubernetes preferred), and DevOps. Demonstrable experience in securing applications deployed using cloud native compute and deployment services - Helping customers achieve industry and regulatory compliance in addition to some experience of implementing standards such as the NIST 800-190, CIS Benchmarks for Kubernetes, Docker and Linux - CIS benchmarks for AWS, Azure, GCP including GKE are also desired as well as NIST 800-53, NIST 800-171, NIST CSF and SOC. Experience of building or at least modifying container orchestrator YAML deployments. Experience of working with IaC (Infrastructure as Code) solutions such as Terraform, CloudFormation or ARM templates is desirable. Experience of working with customers, demonstrating strong communication and problem solving skills. The Team As part of our Systems Engineering team, you'll support the sales team with technical expertise and guidance when establishing trust with key clients. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our systems engineer team, you are driven by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredible complex cyberthreats. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
Jan 17, 2025
Full time
Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contribute to our collective success. Our values were crowdsourced by employees and are brought to life through each of us every day - from disruptive innovation and collaboration to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Your Career The Prisma Cloud Solutions Architect is our authority in Amazon Web Services (AWS), Microsoft Azure, Google Cloud (GCP) and other public cloud environments. You are the "go to" resource for customer interactions that exceed standard systems engineering support requirements. You will be tasked with bringing the benefits of Prisma Cloud, the industry's only comprehensive Cloud Native Security Platform, to customers in the UK. Prisma Cloud integrates capabilities from the world's most innovative security startups and delivers them on an enhanced platform to provide market-leading functionality across all our individual modules. From container security to threat detection to web application and API security, security teams benefit from best-in-class protection. The Prisma Cloud Solutions Architect role is a technical role that directly supports sales delivery of quota. You will be measured by your expertise and your ability to lead to customer successes. There is also a requirement for close interaction with Product Management teams and Consulting Engineering teams to ensure that we continue to out-innovate our competition. Your Impact Present and position the Prisma Cloud platform's benefits and unique differentiators to customers at all levels including engineering team members, security teams, DevOps, application developers, cloud infrastructure owners, and the Governance Risk and Compliance (GRC) team. Lead conversations about industry trends and emerging changes to the security landscape in respect to cloud native deployments. Discuss, with credibility, competitive offers in the marketplace and position ours as the best alternative. Lead and support customer demonstrations that showcase our unique value ultimately proving value as early as possible in the sales lifecycle. Help customers adopt the Prisma Cloud platform, a cloud security offering from Palo Alto Networks. Be the technical voice of sales for all things related to security and compliance in cloud native applications deployment on premises or in the Public Cloud (Alicloud, AWS, Azure, Oracle, and GCP). Be an evangelist and importantly a Trusted Advisor to customers helping them to further bring Security, DevOps, and SecOps together (DevSecOps). Write code/scripts as needed or be able to learn if you don't. Run Proof-of-Value (POVs) to ensure the customers' requirements are met in alignment with their vision of success and exceeded where possible thanks to Prisma Cloud's Cloud-Native Security Platform. Work with product management, customer success, technical marketing, and R&D to build requirements, product features, and technical solutions for our customers and provide feedback from customers as well as delivering product future insights for customers. Provide design consultation and standard methodology mentorship for rollout, implementation, and policy conversion during the pre-sales process for strategic opportunities. Assist the Channel Systems Engineers with partner enablement and lead generation activities. Help develop relationships with Born-in-Cloud (BiC) partners who are essential when working with our transformative customers. Work with Prisma Cloud Technical Sales Managers to build strategic technical short term & long term plans for their target identified accounts. Develop methods to acquire new customers and nurture existing customers expanding and transforming with Prisma Cloud. Your Experience 3+ years experience in a customer facing role in solution architecture or pre-sales. Proven hands-on experience of public cloud, containers (Kubernetes preferred), and DevOps. Demonstrable experience in securing applications deployed using cloud native compute and deployment services - Helping customers achieve industry and regulatory compliance in addition to some experience of implementing standards such as the NIST 800-190, CIS Benchmarks for Kubernetes, Docker and Linux - CIS benchmarks for AWS, Azure, GCP including GKE are also desired as well as NIST 800-53, NIST 800-171, NIST CSF and SOC. Experience of building or at least modifying container orchestrator YAML deployments. Experience of working with IaC (Infrastructure as Code) solutions such as Terraform, CloudFormation or ARM templates is desirable. Experience of working with customers, demonstrating strong communication and problem solving skills. The Team As part of our Systems Engineering team, you'll support the sales team with technical expertise and guidance when establishing trust with key clients. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our systems engineer team, you are driven by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredible complex cyberthreats. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines.
Management Consulting, Senior Consultant London, England, United Kingdom Key Attributes As a Senior Consultant you'll be an accomplished, consistent, effective member of the Teneo Consulting team whose focus is on providing expert support to case Managers, Directors and Managing Directors in the efficient delivery of cases, as well as managing smaller cases or discrete work streams within larger, more complex cases. Key Responsibilities Provide solid case delivery support and work stream management and leadership on the four main competency areas: Research, Analysis and Insight, Technical Skills, Case Delivery Demonstrate the complete case skill set required in terms of insightful thinking, experience, and knowledge across all competency areas Lead discrete workstreams and manage smaller cases directly with Manager, Director or Managing Director support Have a proven ability to manage (both down and across) multiple discrete work streams - plan the work for the team, whilst translating and incorporating Managing Director views and requirements but with support always available from Managers and wider project leadership where required as well as through coaching and mentoring channels Develops the "answer" from initial hypothesis through refinement and validation Manage case/workstream team on a day-to-day basis, delegating and planning workload whilst also providing coaching support Work independently with minimal need for support Ability to handle day-to-day liaison with client team, empathising with client issues and escalating concerns where appropriate Ability to lead presentations of conclusions confidently and engagingly and/or present the output to the client Carry out business development work and form part of the wider internal teams within Teneo Consulting Build on client relationships and actively coaches team members Skills and Experience required 4-5 years' relevant work experience ideally within a Consulting environment Excellent analytical and communication skills and an entrepreneurial attitude Highly logical and numerate, with excellent communication skills and creativity Evidence of leadership, ambition, and teamwork alongside relevant work experience Degree Qualified (2.1 or above preferred) in any degree discipline Operates at a fast pace demonstrating the ability to influence and challenge when needed Creates an immediate, positive, and credible impression on others Ensures all reports, data and written work are correct in detail and without error Can skillfully and confidently influence and negotiate and maintains a positive relationship with all parties during negotiations Proactively takes on the challenge of unfamiliar tasks Working knowledge of a major European language is an advantage but not essential Specialisation not expected, however preference will be considered in the allocation process (where competence is consistent across all sectors) What we can offer New joiners are supported by induction programmes, and continuous development is a key focus of life at Teneo - learning and knowledge sharing are at the heart of this. We have an environment and culture that is focused on supporting your development and career progression. We support this with a dedicated Learning Team who provide a range of learning opportunities and personal development support. Our face-to-face learning is supported by some 100 modules of e-learning available on our internal knowledge management system. Given our client base you'll be working on career-defining work that is exciting, rewarding and one where you can make a real impact to high profile projects. Company Benefits We offer a whole host of benefits and rewards including: Competitive salary (dependent on experience) 28 days holiday Discretionary bonus Annual salary review Pension (company contribution: 5% of annual salary) Extensive investment in personal development & learning Enhanced maternity and paternity leave (depending on length of service) and shared parental leave Private medical insurance Group Income protection Life assurance Cycle to work schemes Season ticket loans Regular social, cultural and charitable activities Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Accepted file types: pdf, doc, docx, txt, rtf Please indicate your current salary Please indicate your salary expectation (GBP) Please indicate your current notice period Are you legally eligible to work in the UK? Select Will you now or in the future require visa sponsorship for employment at Teneo? Select Have been employed by Teneo before? Select UK Demographic Set Teneo are passionate about creating an inclusive workplace that promotes and values diversity. We ensure that all employees and candidates are treated fairly and we strive to ensure that our company is representative of all sections of society. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances. Each employee should be respected and valued and able to give their best as a result. We want to ensure our workplace in London continues to be one where different voices are heard, valued and embraced - for the benefit of our employees and working culture, our clients and the quality of our work, as well as for the ultimate performance of our business. We are committed to equal opportunities for all and provide these opportunities irrespective of an individual's race, ethnic origin, disability, age, nationality, national origin, sex or sexual orientation, gender reassignment, pregnancy or maternity, religion or belief, marital status and social class. We oppose all forms of unlawful and unfair discrimination. Teneo is committed to providing reasonable adjustments for qualified individuals with disabilities in our interview process. If you need assistance or an adjustment due to a disability, you may contact us at
Jan 17, 2025
Full time
Management Consulting, Senior Consultant London, England, United Kingdom Key Attributes As a Senior Consultant you'll be an accomplished, consistent, effective member of the Teneo Consulting team whose focus is on providing expert support to case Managers, Directors and Managing Directors in the efficient delivery of cases, as well as managing smaller cases or discrete work streams within larger, more complex cases. Key Responsibilities Provide solid case delivery support and work stream management and leadership on the four main competency areas: Research, Analysis and Insight, Technical Skills, Case Delivery Demonstrate the complete case skill set required in terms of insightful thinking, experience, and knowledge across all competency areas Lead discrete workstreams and manage smaller cases directly with Manager, Director or Managing Director support Have a proven ability to manage (both down and across) multiple discrete work streams - plan the work for the team, whilst translating and incorporating Managing Director views and requirements but with support always available from Managers and wider project leadership where required as well as through coaching and mentoring channels Develops the "answer" from initial hypothesis through refinement and validation Manage case/workstream team on a day-to-day basis, delegating and planning workload whilst also providing coaching support Work independently with minimal need for support Ability to handle day-to-day liaison with client team, empathising with client issues and escalating concerns where appropriate Ability to lead presentations of conclusions confidently and engagingly and/or present the output to the client Carry out business development work and form part of the wider internal teams within Teneo Consulting Build on client relationships and actively coaches team members Skills and Experience required 4-5 years' relevant work experience ideally within a Consulting environment Excellent analytical and communication skills and an entrepreneurial attitude Highly logical and numerate, with excellent communication skills and creativity Evidence of leadership, ambition, and teamwork alongside relevant work experience Degree Qualified (2.1 or above preferred) in any degree discipline Operates at a fast pace demonstrating the ability to influence and challenge when needed Creates an immediate, positive, and credible impression on others Ensures all reports, data and written work are correct in detail and without error Can skillfully and confidently influence and negotiate and maintains a positive relationship with all parties during negotiations Proactively takes on the challenge of unfamiliar tasks Working knowledge of a major European language is an advantage but not essential Specialisation not expected, however preference will be considered in the allocation process (where competence is consistent across all sectors) What we can offer New joiners are supported by induction programmes, and continuous development is a key focus of life at Teneo - learning and knowledge sharing are at the heart of this. We have an environment and culture that is focused on supporting your development and career progression. We support this with a dedicated Learning Team who provide a range of learning opportunities and personal development support. Our face-to-face learning is supported by some 100 modules of e-learning available on our internal knowledge management system. Given our client base you'll be working on career-defining work that is exciting, rewarding and one where you can make a real impact to high profile projects. Company Benefits We offer a whole host of benefits and rewards including: Competitive salary (dependent on experience) 28 days holiday Discretionary bonus Annual salary review Pension (company contribution: 5% of annual salary) Extensive investment in personal development & learning Enhanced maternity and paternity leave (depending on length of service) and shared parental leave Private medical insurance Group Income protection Life assurance Cycle to work schemes Season ticket loans Regular social, cultural and charitable activities Apply for this job indicates a required field First Name Last Name Email Phone Location (City) Resume/CV Accepted file types: pdf, doc, docx, txt, rtf Please indicate your current salary Please indicate your salary expectation (GBP) Please indicate your current notice period Are you legally eligible to work in the UK? Select Will you now or in the future require visa sponsorship for employment at Teneo? Select Have been employed by Teneo before? Select UK Demographic Set Teneo are passionate about creating an inclusive workplace that promotes and values diversity. We ensure that all employees and candidates are treated fairly and we strive to ensure that our company is representative of all sections of society. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances. Each employee should be respected and valued and able to give their best as a result. We want to ensure our workplace in London continues to be one where different voices are heard, valued and embraced - for the benefit of our employees and working culture, our clients and the quality of our work, as well as for the ultimate performance of our business. We are committed to equal opportunities for all and provide these opportunities irrespective of an individual's race, ethnic origin, disability, age, nationality, national origin, sex or sexual orientation, gender reassignment, pregnancy or maternity, religion or belief, marital status and social class. We oppose all forms of unlawful and unfair discrimination. Teneo is committed to providing reasonable adjustments for qualified individuals with disabilities in our interview process. If you need assistance or an adjustment due to a disability, you may contact us at
London, United Kingdom Job Type: Contractor Location: London, UK This Quantitative Senior Project Manager position is available as a contractor role for an initial 3 months, with the option to extend or potentially join the team on a permanent basis at the end of the contract. About us: Research Partnership (part of Inizio Advisory) is one of the world's largest pharma market research and consulting agencies with over 250 researchers, consultants, project managers and support staff. Our teams are located across the globe, in Europe (London, Lyon), North America (New York, Philadelphia, San Francisco) and Asia (Singapore, Delhi). As individuals with diverse backgrounds, as a team with shared values, as professionals ready to reimagine health and life sciences-you can grow with us at a place that: Makes a difference to human health Shares values and celebrates progress Puts people at the centre of everything About the team: The RP Operations team works alongside our Custom and Syndicated research teams to deliver a broad range of qualitative and quantitative (ad hoc and tracking) studies for global pharmaceutical, MedTech and biotech clients to enable them to address product development, marketing, brand, advertising and communications objectives. Our studies are typically multi-market, encompassing respondents in Europe, North America and Emerging Markets. As a Senior Project Manager you will have the opportunity to line manage more junior members of the team, as well as delivering subject specific training programmes across the Operations team. You will also participate in supporting recruitment activities (interviewing candidates) for junior roles within the team. Your primary role: The role of the Senior Project Manager is to cost and oversee the set up and management of fieldwork and data collection to ensure successful completion within best practices. You will also be expected to contribute to company operations processes; providing proactive ideas and plans about improving the efficiency of the project management function and projects. Core, but not exclusive, responsibilities will include: Responsibility for sourcing, obtaining and negotiating commercially advantageous costs from external suppliers and panel providers for Research Partnership project proposals Updating suppliers on the status of their quotes Overseeing the smooth running of fieldwork management Successful handover and coordination of Data Processing (DP) work and deliverables, based on specs and templates provided by the project team Own, coordinate and update project timelines with internal research and external client and supplier stakeholders Take ownership for coordinating project team meetings Responsibility for Pharmacovigilance and Adverse Event reporting Coordination of client and supplier Statements of Work (SOWs) Client and supplier invoice management (PO numbers, invoicing and liaison with Finance team) About You Your skills and experience: More than 5 years of experience in market research project management (quantitative research) Experience managing healthcare market research projects Established relationships with fieldwork agency suppliers Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders) Ability to multitask Collaboration and working as part of a team Ability to work under pressure and to tight deadlines Excellent numerical skills Ideal profile: You are proactive, dedicated and enthusiastic, with a 'can do' attitude and approach You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation You are a collaborative team player who works well with colleagues You communicate ideas and issues in an effective, straightforward fashion You are highly motivated and want to seize opportunities to develop new skills and progress your career Research Partnership is part of Inizio Advisory, a trusted advisor for health and life science companies that turns science into strategy, supporting execution at every stage of the product and patient journey from early commercialization to launch and beyond. Offering market research and insights; strategy; people and transformation consulting; and commercial benchmarking delivered through sector specific connected solutions and intelligence, Inizio Advisory helps create long-term value for clients and their patients.
Jan 17, 2025
Full time
London, United Kingdom Job Type: Contractor Location: London, UK This Quantitative Senior Project Manager position is available as a contractor role for an initial 3 months, with the option to extend or potentially join the team on a permanent basis at the end of the contract. About us: Research Partnership (part of Inizio Advisory) is one of the world's largest pharma market research and consulting agencies with over 250 researchers, consultants, project managers and support staff. Our teams are located across the globe, in Europe (London, Lyon), North America (New York, Philadelphia, San Francisco) and Asia (Singapore, Delhi). As individuals with diverse backgrounds, as a team with shared values, as professionals ready to reimagine health and life sciences-you can grow with us at a place that: Makes a difference to human health Shares values and celebrates progress Puts people at the centre of everything About the team: The RP Operations team works alongside our Custom and Syndicated research teams to deliver a broad range of qualitative and quantitative (ad hoc and tracking) studies for global pharmaceutical, MedTech and biotech clients to enable them to address product development, marketing, brand, advertising and communications objectives. Our studies are typically multi-market, encompassing respondents in Europe, North America and Emerging Markets. As a Senior Project Manager you will have the opportunity to line manage more junior members of the team, as well as delivering subject specific training programmes across the Operations team. You will also participate in supporting recruitment activities (interviewing candidates) for junior roles within the team. Your primary role: The role of the Senior Project Manager is to cost and oversee the set up and management of fieldwork and data collection to ensure successful completion within best practices. You will also be expected to contribute to company operations processes; providing proactive ideas and plans about improving the efficiency of the project management function and projects. Core, but not exclusive, responsibilities will include: Responsibility for sourcing, obtaining and negotiating commercially advantageous costs from external suppliers and panel providers for Research Partnership project proposals Updating suppliers on the status of their quotes Overseeing the smooth running of fieldwork management Successful handover and coordination of Data Processing (DP) work and deliverables, based on specs and templates provided by the project team Own, coordinate and update project timelines with internal research and external client and supplier stakeholders Take ownership for coordinating project team meetings Responsibility for Pharmacovigilance and Adverse Event reporting Coordination of client and supplier Statements of Work (SOWs) Client and supplier invoice management (PO numbers, invoicing and liaison with Finance team) About You Your skills and experience: More than 5 years of experience in market research project management (quantitative research) Experience managing healthcare market research projects Established relationships with fieldwork agency suppliers Strong project management skills (adhering to agreed timelines, troubleshooting and communication with internal and external stakeholders) Ability to multitask Collaboration and working as part of a team Ability to work under pressure and to tight deadlines Excellent numerical skills Ideal profile: You are proactive, dedicated and enthusiastic, with a 'can do' attitude and approach You demonstrate a high level of accuracy and attention to detail, as well as strengths in organisation and prioritisation You are a collaborative team player who works well with colleagues You communicate ideas and issues in an effective, straightforward fashion You are highly motivated and want to seize opportunities to develop new skills and progress your career Research Partnership is part of Inizio Advisory, a trusted advisor for health and life science companies that turns science into strategy, supporting execution at every stage of the product and patient journey from early commercialization to launch and beyond. Offering market research and insights; strategy; people and transformation consulting; and commercial benchmarking delivered through sector specific connected solutions and intelligence, Inizio Advisory helps create long-term value for clients and their patients.
Program Director NTT DATA Business Solutions - NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 29 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations. The Project/Programme Director defines an optimum project approach and takes overarching responsibility for the delivery and governance of large enterprise projects of over 4,000 person-days. He/She manages projects, directs programmes, and supports pre-sales activity by identifying, developing, and acting upon opportunities. A recognised leader, able to develop and mentor others and innovate NDBS propositions, as well as providing guidance to the business on successful project and programme leadership. The Project/Programme Director is also likely to lead a team within the Delivery Management Practice. They will lead and maximize the activity of the project team on assigned projects. In addition, the Project/Programme Director is a named ambassador with a wide professional network, delivering service levels with clarity and confidence at CxO level to create successful business relationships, ensuring reference-able projects, supporting the growth of the business. They are focused on supporting the on-time and on-budget delivery of successful solutions and the achievement of team utilisation at >80% whilst maintaining a gross margin of >25%. DUTIES AND RESPONSIBILITIES Client Ownership Creates, maintains, and develops relationships to sustain client interest and growth. Has the ability to meet the needs of each customer and successfully leads and influences team members in the delivery of the service. Operates with gravitas at Director Level. Contributes to technical discussions with integration know-how. Has a clear understanding of the overall processes in the project/programme and can give professional support in discussions and drive decisions. Ensures project/programme approach, timing, and impact are all properly aligned. Provides coaching, guidance, direction, and leadership to the project team and project manager in relation to various issues, risks, activities, general management, and project approach. Ensures business is properly contracted so that the client has absolute clarity over the level of service and NDBS makes revenue target and EBIT margin. Gross profit margin at >25%. Makes solid and reliable decisions in complex environments. Solves problems through a wide knowledge spectrum and experience. Has commercial awareness of and drives client opportunities. Builds for the future. Is a convincer and has the gravitas to influence at all levels. Provides strategic support to help clients with changes/transformation, identifies opportunities and solutions for NDBS within that opportunity. Understands complex client contracts and tracks content. Ensures changes to scope are controlled and agreed with the client through proper change management. Creates a broad atmosphere of trust even in complicated customer relationships and performs as a bridge to NDBS whilst building company reputation for reference-able excellence. Project Delivery Defines the optimum project approach based on NDBS standards. Organises the project. Manages scope and expectations ensuring maintenance and development of NDBS engagement delivery guidelines and methodologies. Gives the project team clear input of the project/programme procedure and of the requirements. Is accountable for the project planning with respect to people, cost, and deadlines. Manages and delivers projects/programmes in accordance with defined guidelines leveraging agreed tools to support the process with consistent and uniform project reporting. Controls and delivers projects to budget, within timelines managed with the client, and to quality standards. Proactively identifies, manages, and shares risks and communicates progress. Maintains strict change control which balances commercial sensitivity with customer satisfaction. Reports project progress and RAID status to the Executive team and manages similar activity for direct reports. Establishes and maintains quality standards. Has the ability to draft concepts of risk assessment, use applicable tools respectively, and actively draws up measures for reducing or minimizing risks. People Management and Development Continually develops own technical and soft skills to ensure skills are developed to meet requirements of the role and remain a respected and trusted advisor within a competitive market. Proactively shares knowledge and skill base with the team, contributes to increasing skill base across the business. Mentors and supports project team members providing input into the Talent Management Programme. Contributes to the principle that all people have the opportunity to develop their professional potential. Assists with the onboarding and orientation of new employees actively supporting the team and its development. Utilisation and Revenue Drives and delivers revenue in line with targets. Convinces and inspires by his/her personality and behaviour and communication style. Manages a portfolio of client projects/programmes and/or engagements to effectively manage the operational risk to NDBS e.g. resource deployment, financial dimensions, service delivery. Identifies, outlines, and delivers project resource plans to meet personal and company utilisation targets. Escalates and drives the conversation to maximize opportunities for NDBS and business revenue. Brings together the power of the NDBS UK business along with our parent and sister companies within NTT and our business partners. Minimises risk of FOC (free of charge) days. PERSON SPECIFICATION Minimum 12 years' overall experience, with 10 in relevant domain, industry and/or project/programme experience. Successful delivery and experience of all elements of a minimum of 10 full project lifecycles on large size projects of >3,000 person-days. Multiple full SAP project life cycles, end to end experience from project initiation through to go-live as well as experience of managing multiple medium to large projects £2M+ value. Actively searches for, controls quality improvements in the project, and independently takes measures for quality-ensuring actions. Steers and controls a project with respect to resources and time in connection with the overall customer situation. Prince 2 or equivalent project management certification and/or experience of Agile methodologies an advantage but not essential. Broad and deep understanding of Activate methodology preferably certified. Demonstrable experience of accurate and effective project/programme reporting, both internal and external. Experience in deploying SAP solutions 4+ preferred of the following industries: pharmaceuticals, discrete manufacturing, engineering, process manufacturing, wholesale, consumer products, food. Produces high-quality project and bid documentation plus quality assurance review of project documents. Drives results, effects, convinces and inspires by own personality, is a role model for the project team and manages unexpected situations successfully. Remains confident and cautious and does not lose track of the project goal. Moderates conflicts in projects, brings about compromises, and is assertive and convincing. Able to lead and co-ordinate integrated workshops with detail and complexity. Run director "C" level workshops and playback. Demonstrates a high level of commitment to the implementation of company strategy and vision. Supports team integration, especially with respect to tasks and interface work, is assertive and convincing, handles feedback positively and gives constructive feedback. Is increasingly perceived as a trustworthy contact person by the customer. Actively shares and transfers own expertise and operational knowledge in a structured method, thus making it useful and functional. Contributes expertise via special reports, magazines, or through presentations. Initiates the sharing and delivery of expertise and knowledge across the wide business network. A full UK driving licence and be willing to travel frequently to different UK customer sites including working away from home as required, the successful candidate will be home based. Professional, confident and trusted with the gravitas to succeed in any business environment and in the building of strong relationships at every level, both internal and external. Note - this is a delivery-focused role, although some sales support and business development will be involved, this will be a relatively minor aspect. Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here . click apply for full job details
Jan 17, 2025
Full time
Program Director NTT DATA Business Solutions - NTT DATA Business Solutions Group is part of the NTT DATA Corporate Group, a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NTT DATA Business Solutions Group leverages its global expertise to deliver quality outcomes whether you are a multi-national or operate in a single country. With over 15,000 SAP experts across 29 countries, we have the capability and reach to help you solve real problems and seize the next opportunity for growth around your SAP strategy and operations. The Project/Programme Director defines an optimum project approach and takes overarching responsibility for the delivery and governance of large enterprise projects of over 4,000 person-days. He/She manages projects, directs programmes, and supports pre-sales activity by identifying, developing, and acting upon opportunities. A recognised leader, able to develop and mentor others and innovate NDBS propositions, as well as providing guidance to the business on successful project and programme leadership. The Project/Programme Director is also likely to lead a team within the Delivery Management Practice. They will lead and maximize the activity of the project team on assigned projects. In addition, the Project/Programme Director is a named ambassador with a wide professional network, delivering service levels with clarity and confidence at CxO level to create successful business relationships, ensuring reference-able projects, supporting the growth of the business. They are focused on supporting the on-time and on-budget delivery of successful solutions and the achievement of team utilisation at >80% whilst maintaining a gross margin of >25%. DUTIES AND RESPONSIBILITIES Client Ownership Creates, maintains, and develops relationships to sustain client interest and growth. Has the ability to meet the needs of each customer and successfully leads and influences team members in the delivery of the service. Operates with gravitas at Director Level. Contributes to technical discussions with integration know-how. Has a clear understanding of the overall processes in the project/programme and can give professional support in discussions and drive decisions. Ensures project/programme approach, timing, and impact are all properly aligned. Provides coaching, guidance, direction, and leadership to the project team and project manager in relation to various issues, risks, activities, general management, and project approach. Ensures business is properly contracted so that the client has absolute clarity over the level of service and NDBS makes revenue target and EBIT margin. Gross profit margin at >25%. Makes solid and reliable decisions in complex environments. Solves problems through a wide knowledge spectrum and experience. Has commercial awareness of and drives client opportunities. Builds for the future. Is a convincer and has the gravitas to influence at all levels. Provides strategic support to help clients with changes/transformation, identifies opportunities and solutions for NDBS within that opportunity. Understands complex client contracts and tracks content. Ensures changes to scope are controlled and agreed with the client through proper change management. Creates a broad atmosphere of trust even in complicated customer relationships and performs as a bridge to NDBS whilst building company reputation for reference-able excellence. Project Delivery Defines the optimum project approach based on NDBS standards. Organises the project. Manages scope and expectations ensuring maintenance and development of NDBS engagement delivery guidelines and methodologies. Gives the project team clear input of the project/programme procedure and of the requirements. Is accountable for the project planning with respect to people, cost, and deadlines. Manages and delivers projects/programmes in accordance with defined guidelines leveraging agreed tools to support the process with consistent and uniform project reporting. Controls and delivers projects to budget, within timelines managed with the client, and to quality standards. Proactively identifies, manages, and shares risks and communicates progress. Maintains strict change control which balances commercial sensitivity with customer satisfaction. Reports project progress and RAID status to the Executive team and manages similar activity for direct reports. Establishes and maintains quality standards. Has the ability to draft concepts of risk assessment, use applicable tools respectively, and actively draws up measures for reducing or minimizing risks. People Management and Development Continually develops own technical and soft skills to ensure skills are developed to meet requirements of the role and remain a respected and trusted advisor within a competitive market. Proactively shares knowledge and skill base with the team, contributes to increasing skill base across the business. Mentors and supports project team members providing input into the Talent Management Programme. Contributes to the principle that all people have the opportunity to develop their professional potential. Assists with the onboarding and orientation of new employees actively supporting the team and its development. Utilisation and Revenue Drives and delivers revenue in line with targets. Convinces and inspires by his/her personality and behaviour and communication style. Manages a portfolio of client projects/programmes and/or engagements to effectively manage the operational risk to NDBS e.g. resource deployment, financial dimensions, service delivery. Identifies, outlines, and delivers project resource plans to meet personal and company utilisation targets. Escalates and drives the conversation to maximize opportunities for NDBS and business revenue. Brings together the power of the NDBS UK business along with our parent and sister companies within NTT and our business partners. Minimises risk of FOC (free of charge) days. PERSON SPECIFICATION Minimum 12 years' overall experience, with 10 in relevant domain, industry and/or project/programme experience. Successful delivery and experience of all elements of a minimum of 10 full project lifecycles on large size projects of >3,000 person-days. Multiple full SAP project life cycles, end to end experience from project initiation through to go-live as well as experience of managing multiple medium to large projects £2M+ value. Actively searches for, controls quality improvements in the project, and independently takes measures for quality-ensuring actions. Steers and controls a project with respect to resources and time in connection with the overall customer situation. Prince 2 or equivalent project management certification and/or experience of Agile methodologies an advantage but not essential. Broad and deep understanding of Activate methodology preferably certified. Demonstrable experience of accurate and effective project/programme reporting, both internal and external. Experience in deploying SAP solutions 4+ preferred of the following industries: pharmaceuticals, discrete manufacturing, engineering, process manufacturing, wholesale, consumer products, food. Produces high-quality project and bid documentation plus quality assurance review of project documents. Drives results, effects, convinces and inspires by own personality, is a role model for the project team and manages unexpected situations successfully. Remains confident and cautious and does not lose track of the project goal. Moderates conflicts in projects, brings about compromises, and is assertive and convincing. Able to lead and co-ordinate integrated workshops with detail and complexity. Run director "C" level workshops and playback. Demonstrates a high level of commitment to the implementation of company strategy and vision. Supports team integration, especially with respect to tasks and interface work, is assertive and convincing, handles feedback positively and gives constructive feedback. Is increasingly perceived as a trustworthy contact person by the customer. Actively shares and transfers own expertise and operational knowledge in a structured method, thus making it useful and functional. Contributes expertise via special reports, magazines, or through presentations. Initiates the sharing and delivery of expertise and knowledge across the wide business network. A full UK driving licence and be willing to travel frequently to different UK customer sites including working away from home as required, the successful candidate will be home based. Professional, confident and trusted with the gravitas to succeed in any business environment and in the building of strong relationships at every level, both internal and external. Note - this is a delivery-focused role, although some sales support and business development will be involved, this will be a relatively minor aspect. Join our award-winning team at NTT DATA Business Solutions Group and be part of a thriving, innovative culture. With recognition such as the 2024 SAP Pinnacle Awards and the Top Employer Award 2024, we offer you the chance to make a significant impact while growing your career. Here . click apply for full job details
Executive Compensation Manager Permanent / Full time London / Northampton / Selby Closing Date: 28th January Who we are: We're not just talking about making a difference, we're making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You'll be joining our teams of practical doers, future thinkers and business champions. We're enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. About the role: Reporting to the Group Reward Director you'll contribute to the development of, and be responsible for the management and administration of remuneration programmes for Board, ExCo and other Senior Management roles. You'll work closely with key stakeholders across the Group and external advisers to ensure the executive remuneration framework attracts, retains and motivates top-tier talent whilst complying with regulations, shareholder and other stakeholder interests, and necessary governance practices. The role will take the lead on preparing all regulatory submissions and disclosures as they relate to remuneration, such as the Directors' Remuneration Report. It will also lead the preparation of the annual plan and all materials for the Drax Group Remuneration Committee meetings, such as drafting of papers. This is an individual contributor role which collaborates extensively with cross-functional teams (HR, Finance, Company Secretariat, and others) and manages external advisers and vendors. The incumbent in this role will be the Group's subject matter expert on executive compensation globally (which is principally UK and US for now) and will develop and maintain strong relationships with Senior Management and Board members. Who we're looking for: To be successful in this role you'll have significant previous executive compensation experience in a publicly traded company, or through consulting in a management consultancy or audit firm. A deep understanding of executive compensation principles and practices, governance standards and compliance regulatory requirements, and also of equity-based compensation vehicles with regards to cultural fit, local practices and administration requirements and processes. You'll ideally have a bachelor's degree, preferably in HR, Business, Finance, Accounting or a related field. You'll possess excellent written and presentation skills (Word and PowerPoint), with extensive experience in writing Remuneration Committee papers and public documents reports and other disclosures. Alongside stellar communication skills with the ability to influence and build relationships with senior leaders and the ability to work in a consultative and collaborative manner with cross-functional teams including HR, Company Secretariat, Finance and Legal. With a sophisticated knowledge of Microsoft Excel you'll have excellent analytical skills, with the ability to interpret complex financial data, and excellent organisational and project management skills with high attention to detail. A high level of integrity and discretion when handling confidential information is also required for this position. Rewards and benefits: As you help us to shape the future, we've shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role, you'll get: Salary of £100,000 - £120,000 per annum (dependent on experience) A discretionary bonus of up to 40% of base salary depending on company performance Rich core benefits including Private Healthcare with Vitality, life assurance and income protection and a range of other benefits also SAYE (Sharesave): discretionary scheme from time to time Group personal pension plan where we'll pay up to 10% Holiday 25 days plus bank holidays (and option to buy or sell extra days) Reimbursement of the cost of your annual membership of one relevant and appropriate professional body We're committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what's right for the future. With Drax you can shape your career and a future for generations to come. How to apply: Think this role's for you? Click the 'apply now' button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you'd like to have a confidential chat to discuss the role in more detail, please email
Jan 17, 2025
Full time
Executive Compensation Manager Permanent / Full time London / Northampton / Selby Closing Date: 28th January Who we are: We're not just talking about making a difference, we're making it happen. We generate dispatchable, renewable power and create stable energy in an uncertain world. Building on our proud heritage, we have ambition to become the global leader in sustainable biomass and carbon removals. You'll be joining our teams of practical doers, future thinkers and business champions. We're enabling a zero carbon, lower cost energy future for all, and working hard to decarbonise the planet for generations to come. About the role: Reporting to the Group Reward Director you'll contribute to the development of, and be responsible for the management and administration of remuneration programmes for Board, ExCo and other Senior Management roles. You'll work closely with key stakeholders across the Group and external advisers to ensure the executive remuneration framework attracts, retains and motivates top-tier talent whilst complying with regulations, shareholder and other stakeholder interests, and necessary governance practices. The role will take the lead on preparing all regulatory submissions and disclosures as they relate to remuneration, such as the Directors' Remuneration Report. It will also lead the preparation of the annual plan and all materials for the Drax Group Remuneration Committee meetings, such as drafting of papers. This is an individual contributor role which collaborates extensively with cross-functional teams (HR, Finance, Company Secretariat, and others) and manages external advisers and vendors. The incumbent in this role will be the Group's subject matter expert on executive compensation globally (which is principally UK and US for now) and will develop and maintain strong relationships with Senior Management and Board members. Who we're looking for: To be successful in this role you'll have significant previous executive compensation experience in a publicly traded company, or through consulting in a management consultancy or audit firm. A deep understanding of executive compensation principles and practices, governance standards and compliance regulatory requirements, and also of equity-based compensation vehicles with regards to cultural fit, local practices and administration requirements and processes. You'll ideally have a bachelor's degree, preferably in HR, Business, Finance, Accounting or a related field. You'll possess excellent written and presentation skills (Word and PowerPoint), with extensive experience in writing Remuneration Committee papers and public documents reports and other disclosures. Alongside stellar communication skills with the ability to influence and build relationships with senior leaders and the ability to work in a consultative and collaborative manner with cross-functional teams including HR, Company Secretariat, Finance and Legal. With a sophisticated knowledge of Microsoft Excel you'll have excellent analytical skills, with the ability to interpret complex financial data, and excellent organisational and project management skills with high attention to detail. A high level of integrity and discretion when handling confidential information is also required for this position. Rewards and benefits: As you help us to shape the future, we've shaped our rewards and benefits to help you thrive and support your lifestyle. If successful in this role, you'll get: Salary of £100,000 - £120,000 per annum (dependent on experience) A discretionary bonus of up to 40% of base salary depending on company performance Rich core benefits including Private Healthcare with Vitality, life assurance and income protection and a range of other benefits also SAYE (Sharesave): discretionary scheme from time to time Group personal pension plan where we'll pay up to 10% Holiday 25 days plus bank holidays (and option to buy or sell extra days) Reimbursement of the cost of your annual membership of one relevant and appropriate professional body We're committed to making a tangible impact on the climate challenge we all face. Drax is where your individual purpose can work alongside your career drive. We work as part of a team that shares a passion for doing what's right for the future. With Drax you can shape your career and a future for generations to come. How to apply: Think this role's for you? Click the 'apply now' button to begin your Drax journey. If you want to find out more about Drax, check out our LinkedIn page to see our latest news. We understand that you may have some additional questions about the role. If you'd like to have a confidential chat to discuss the role in more detail, please email
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. Job Title: Media & CE (Customer Engagement) Consulting Manager dunnhumby is looking for a Media & CE (Customer Engagement) consulting manager to join our Client Sales teams in delivering solutions for our clients across EMEA & APAC region. Utilizing global best practice and in-depth market knowledge, the role will be responsible for supporting clients to build and optimize their retail media business and customer engagement offering in a customer-centric manner, as well as assisting on broader strategic projects. Key Accountabilities Support Consulting Managers in delivering strategic projects to our clients which help them to solve business problems, create value, maximize growth and improve media business performance for their organization. Play a key role in consulting project delivery, building a trusted advisor relationship with the client, and supporting on project plans to ensure they are delivered effectively within the required timeframes and to budget. Support the development of a CRM or Media strategy for the client, identifying their specific objectives and appropriate brand positioning for the client to put a strategy into action with clearly defined processes and implementation plans, both internally and for the client. Support regional capability & sales teams in creating pitches and proposals for prospective clients. Think innovatively and creatively to help continually adapt and evolve our consulting offering in line with market appetite, keeping our media consulting packages, frameworks and toolkits up to date and competitive. Analyze retailer sales and customer data and interpret media channel benchmarks to scope the potential size of the media opportunity for clients looking to monetize their assets. Create insightful recommendations - both operational and strategic for assigned client(s) and produce deliverables of a high standard that answer a client problem enabling them to transform their business operations. Liaise with the client's different departments to specify how the defined action plan will be implemented: IT, CRM, marketing, commercial, operations, promotions, analytics etc. Keep at the forefront of media and loyalty market trends, proactively sharing across the Consulting team to ensure our knowledge is up to date and we can continue to deliver maximum value for our Retail clients. Effective collaboration internally and externally, build and maintain strong working relationships with supporting teams across all functions and the client to ensure the smooth running of every project. Qualifications & Experience A Master's degree in Business or Marketing. Experience of working in similar global/ regional Consulting roles for global organizations. CRM and/or Rewards program experience. Media planning experience (including digital media) across marketing, selling and servicing within complex, multi-channel, multi-site retail clients. Demonstrable experience of working with Retailers, Media Agencies and Brands. Strong understanding of the broader media landscape and the benefits of each media solution to brands, along with a good grasp of the metrics used to target and measure each Channel. Excellent communication skills (both verbal and written). Good working knowledge of the application of enabling technologies for media and broader customer experience. What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. Apply for this job indicates a required field.
Jan 17, 2025
Full time
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. Job Title: Media & CE (Customer Engagement) Consulting Manager dunnhumby is looking for a Media & CE (Customer Engagement) consulting manager to join our Client Sales teams in delivering solutions for our clients across EMEA & APAC region. Utilizing global best practice and in-depth market knowledge, the role will be responsible for supporting clients to build and optimize their retail media business and customer engagement offering in a customer-centric manner, as well as assisting on broader strategic projects. Key Accountabilities Support Consulting Managers in delivering strategic projects to our clients which help them to solve business problems, create value, maximize growth and improve media business performance for their organization. Play a key role in consulting project delivery, building a trusted advisor relationship with the client, and supporting on project plans to ensure they are delivered effectively within the required timeframes and to budget. Support the development of a CRM or Media strategy for the client, identifying their specific objectives and appropriate brand positioning for the client to put a strategy into action with clearly defined processes and implementation plans, both internally and for the client. Support regional capability & sales teams in creating pitches and proposals for prospective clients. Think innovatively and creatively to help continually adapt and evolve our consulting offering in line with market appetite, keeping our media consulting packages, frameworks and toolkits up to date and competitive. Analyze retailer sales and customer data and interpret media channel benchmarks to scope the potential size of the media opportunity for clients looking to monetize their assets. Create insightful recommendations - both operational and strategic for assigned client(s) and produce deliverables of a high standard that answer a client problem enabling them to transform their business operations. Liaise with the client's different departments to specify how the defined action plan will be implemented: IT, CRM, marketing, commercial, operations, promotions, analytics etc. Keep at the forefront of media and loyalty market trends, proactively sharing across the Consulting team to ensure our knowledge is up to date and we can continue to deliver maximum value for our Retail clients. Effective collaboration internally and externally, build and maintain strong working relationships with supporting teams across all functions and the client to ensure the smooth running of every project. Qualifications & Experience A Master's degree in Business or Marketing. Experience of working in similar global/ regional Consulting roles for global organizations. CRM and/or Rewards program experience. Media planning experience (including digital media) across marketing, selling and servicing within complex, multi-channel, multi-site retail clients. Demonstrable experience of working with Retailers, Media Agencies and Brands. Strong understanding of the broader media landscape and the benefits of each media solution to brands, along with a good grasp of the metrics used to target and measure each Channel. Excellent communication skills (both verbal and written). Good working knowledge of the application of enabling technologies for media and broader customer experience. What you can expect from us We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don't just talk about diversity and inclusion. We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work/life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. Apply for this job indicates a required field.
Surbana Consultants Pte Ltd Kingdom of Saudi Arabia (KSA) branch
Robert Bird Group is a leading international structural, geotechnical, civil and construction engineering consultancy. We are specialists in the built environment and complex infrastructure. We are recognized for a large range of landmark projects and can offer you excellent career progression and opportunities in inspiring and challenging projects, both locally and internationally. RBG being an SJ company is part of the group with a global talent pool of 16,000 in Surbana Jurong and its member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, Robert Bird Group, SAA and SMEC, based in more than 120 offices in over 40 countries. They include architects, designers, planners, engineers, facilities managers and other specialists driven by progressive thinking and creative ideas to shape a better future. The opportunity: The Regional Quality Lead is responsible for maintaining the Quality (Q), Health Safety (HSW), Environmental (E) management system for Business Lines operations in the Americas, Europe and Central Asia (AECA) Region, ensuring Regional strategic HSWQ objectives are met. The Regional Quality Lead will be responsible for overseeing and maintaining the overall SJ HSEQ management program in the AECA region including all entities/brands within the SJ Group. This role involves working closely with the global and country level quality and or HSW teams and various departments to drive synergy in the business management practices across the region. Duties: Increase compliance with policies, procedures, and work instructions and fulfil (HSEQ) management requirements and effectively manage the system implementation and reporting. Work with the Global HSEQ Directors, Operations Directors and Regional Directors in AECA to manage and lead HSEQ across operations. Conduct monitoring, reporting and other assurance activities to support effective management decisions about health safety and quality within the region. Provide advice and support to AECA regional operations regarding relevant management system enquiries and quality support to the other regions. The successful applicant will have: Relevant experience in a quality and/or HSE role in engineering or construction. Tertiary Degree or post-graduate qualification in relevant engineering or project management discipline. Internal auditing qualification (ISO 9001, ISO 45001 and/or ISO 14001). Certificate IV - Training and Assessment (desirable). In-depth knowledge of relevant HSEQ management standards and legislation. Experience in the interpretation and practical application of relevant HSEQ management system requirements in a large and complex business environment. Knowledge of implementing and maintaining certified management systems. Why Work With Us: Robert Bird Group is a growing, fast-paced business which offers birthday leave, corporate health insurance rates, paid parental leave, recognition awards, an active and engaging social club, along with a supportive team environment where healthy lifestyle balance is encouraged. How to apply: All applications must be submitted online. To apply, click on the "Apply Now" link below and follow the prompts. Robert Bird Group is an equal employment opportunity employer. This role does not require agency input. Please do not forward CVs directly to RBG's employees/managers. We do not accept unsolicited resumes and are not responsible for any associated fees. About Us Robert Bird Group is a global consulting engineering firm committed to delivering each client's vision through the relentless pursuit of engineering excellence across all projects. We strive for good to a great design by transforming inspiring concepts into buildable designs through innovative, collaborative, and proactive solutions. RBG offers a collaborative and engaging environment, as our people are core to our business, and we believe diverse and effective teams of individuals is key to our success.
Jan 16, 2025
Full time
Robert Bird Group is a leading international structural, geotechnical, civil and construction engineering consultancy. We are specialists in the built environment and complex infrastructure. We are recognized for a large range of landmark projects and can offer you excellent career progression and opportunities in inspiring and challenging projects, both locally and internationally. RBG being an SJ company is part of the group with a global talent pool of 16,000 in Surbana Jurong and its member companies AETOS, Atelier Ten, B+H, CHIL, KTP, Prostruct, Robert Bird Group, SAA and SMEC, based in more than 120 offices in over 40 countries. They include architects, designers, planners, engineers, facilities managers and other specialists driven by progressive thinking and creative ideas to shape a better future. The opportunity: The Regional Quality Lead is responsible for maintaining the Quality (Q), Health Safety (HSW), Environmental (E) management system for Business Lines operations in the Americas, Europe and Central Asia (AECA) Region, ensuring Regional strategic HSWQ objectives are met. The Regional Quality Lead will be responsible for overseeing and maintaining the overall SJ HSEQ management program in the AECA region including all entities/brands within the SJ Group. This role involves working closely with the global and country level quality and or HSW teams and various departments to drive synergy in the business management practices across the region. Duties: Increase compliance with policies, procedures, and work instructions and fulfil (HSEQ) management requirements and effectively manage the system implementation and reporting. Work with the Global HSEQ Directors, Operations Directors and Regional Directors in AECA to manage and lead HSEQ across operations. Conduct monitoring, reporting and other assurance activities to support effective management decisions about health safety and quality within the region. Provide advice and support to AECA regional operations regarding relevant management system enquiries and quality support to the other regions. The successful applicant will have: Relevant experience in a quality and/or HSE role in engineering or construction. Tertiary Degree or post-graduate qualification in relevant engineering or project management discipline. Internal auditing qualification (ISO 9001, ISO 45001 and/or ISO 14001). Certificate IV - Training and Assessment (desirable). In-depth knowledge of relevant HSEQ management standards and legislation. Experience in the interpretation and practical application of relevant HSEQ management system requirements in a large and complex business environment. Knowledge of implementing and maintaining certified management systems. Why Work With Us: Robert Bird Group is a growing, fast-paced business which offers birthday leave, corporate health insurance rates, paid parental leave, recognition awards, an active and engaging social club, along with a supportive team environment where healthy lifestyle balance is encouraged. How to apply: All applications must be submitted online. To apply, click on the "Apply Now" link below and follow the prompts. Robert Bird Group is an equal employment opportunity employer. This role does not require agency input. Please do not forward CVs directly to RBG's employees/managers. We do not accept unsolicited resumes and are not responsible for any associated fees. About Us Robert Bird Group is a global consulting engineering firm committed to delivering each client's vision through the relentless pursuit of engineering excellence across all projects. We strive for good to a great design by transforming inspiring concepts into buildable designs through innovative, collaborative, and proactive solutions. RBG offers a collaborative and engaging environment, as our people are core to our business, and we believe diverse and effective teams of individuals is key to our success.
And just like that, it's January. But fear not-2025 is your year, and we've got the ultimate hack to make re-entry into normal life anything but miserable, dull, or monotonous. It's time to shake off the holiday haze, ignite your goals, and add a little (or a lot!) of excitement, purpose, and progress to the year ahead. Whether you're looking to revolutionize your routine, tackle new challenges, or just inject some joy into the everyday, let's make 2025 not just great, but unforgettable. Let's get started! Welcome. Working shouldn't be painful and our amazing & inspiring Founders Ruth & Matt, alongside our brilliant team have built a culture that puts you and your wellbeing first. We care about your happiness. We get it. When we are happy we make better decisions, and happy people mean better outcomes for our customers. And this is why we've worked hard to ensure that our fabulous team is happy, thriving, supported, developed & respected. If you're ready to inspire, innovate, and make a real difference, this is your chance to step into a role where your ideas matter, your commitment is celebrated, and together, we'll make 2025 nothing short of amazing. Let's do this! We are truly a Great Place To Work: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Welcome We are an award-winning Elite ServiceNow Partner that's rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don't be fooled - we may be 'best in class', scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants Do the right thing by the customer. Always. No room for egos, politics or gossip We're a team. Take pride in sharing what you know If you see something that needs doing, roll up your sleeves and get it done Remember, at some point, you did something for the first time Do we sound like a place you'd be happy in? If so, we'd love to tap into your passion & success for growing revenue in the ServiceNow cloud computing / managed services space. Enterprise Account Manager Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they're getting top-notch service and support every step of the way. You'll build strategic relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our customers get the absolute best out of their investment in ServiceNow -and feel great about it! Customer Champion: You'll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer accounts. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our customers smiling. You'll also be on the lookout for growth opportunities-whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our talented teams like Technical Consultants, Architects, and Engagement Managers, you'll craft creative, tailored solutions that wow our clients. Plus, you'll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. 3-4 years Sales Account Management expertise within an Enterprise Tech solutions business / vendor (ServiceNow experience would be amazing). Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a brilliant salary and hybrid working, we offer a wide range of progressive benefits you'll love: £70,000 base salary £125,000 OTE+ Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you'll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments. Flexible Working We know people thrive when they're given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need. Ready to Embark on This Epic Adventure? Ready to be Happy? We can't wait to hear from you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jan 16, 2025
Full time
And just like that, it's January. But fear not-2025 is your year, and we've got the ultimate hack to make re-entry into normal life anything but miserable, dull, or monotonous. It's time to shake off the holiday haze, ignite your goals, and add a little (or a lot!) of excitement, purpose, and progress to the year ahead. Whether you're looking to revolutionize your routine, tackle new challenges, or just inject some joy into the everyday, let's make 2025 not just great, but unforgettable. Let's get started! Welcome. Working shouldn't be painful and our amazing & inspiring Founders Ruth & Matt, alongside our brilliant team have built a culture that puts you and your wellbeing first. We care about your happiness. We get it. When we are happy we make better decisions, and happy people mean better outcomes for our customers. And this is why we've worked hard to ensure that our fabulous team is happy, thriving, supported, developed & respected. If you're ready to inspire, innovate, and make a real difference, this is your chance to step into a role where your ideas matter, your commitment is celebrated, and together, we'll make 2025 nothing short of amazing. Let's do this! We are truly a Great Place To Work: Great Place to Work Certified 2023 & 2024 Best Workplace for Women 2023 & 2024 Best Workplaces for Well Being 2023 & 2024 Best Workplaces in Consulting & Professional Services 2023 & 2024 Best Workplaces for Development Welcome We are an award-winning Elite ServiceNow Partner that's rapidly growing at a rate of 45% YoY growth. We deliver best-in-class managed services for customers using the platform including the likes of National Highways, HS2, Avanti West Coast (rail), Southeastern (rail) Nuffield Health, White & Case / HFW / Clyde & Co / Simmons & Simmons (all global law firms). Don't be fooled - we may be 'best in class', scaling rapidly and working with some powerhouse customers but our values are embraced by the entire team: No one is above making the tea or watering the plants Do the right thing by the customer. Always. No room for egos, politics or gossip We're a team. Take pride in sharing what you know If you see something that needs doing, roll up your sleeves and get it done Remember, at some point, you did something for the first time Do we sound like a place you'd be happy in? If so, we'd love to tap into your passion & success for growing revenue in the ServiceNow cloud computing / managed services space. Enterprise Account Manager Role Overview: In this role, you'll be the go-to guru for keeping our customers happy, making sure they're getting top-notch service and support every step of the way. You'll build strategic relationships with key players, lead regular check-ins, boost customer engagement, and spot opportunities for growth. Working in our fast-paced, rapidly expanding company, you'll team up with different departments to ensure our customers get the absolute best out of their investment in ServiceNow -and feel great about it! Customer Champion: You'll be the relationship rockstar, building and nurturing strong connections with key stakeholders in our customer accounts. From leading regular check-ins to making sure our service delivery is always on point, you'll be the one keeping everything running smoothly and our customers smiling. You'll also be on the lookout for growth opportunities-whether it's through cross-selling or upselling, you'll help our customers discover more ways to thrive. As the go-to person for any customer questions or challenges, you'll ensure quick, hassle-free solutions. Working hand-in-hand with our talented teams like Technical Consultants, Architects, and Engagement Managers, you'll craft creative, tailored solutions that wow our clients. Plus, you'll keep a close eye on customer engagement, continually driving improvements, managing contract renewals, and collaborating with marketing and sales to cook up strategies that keep our customers coming back for more. About You: You do not need to meet every single criteria below to apply; please submit your CV if you think you'd be a good fit for the role. 3-4 years Sales Account Management expertise within an Enterprise Tech solutions business / vendor (ServiceNow experience would be amazing). Excellent interpersonal and communication skills, with the ability to build rapport with stakeholders at all levels. A track record of successfully managing and growing customer accounts. Strong problem-solving skills, with a proactive approach to identifying and addressing client needs. Ability to manage multiple client relationships simultaneously and prioritise tasks effectively. Strong negotiation and contract management experience. Customer-focused mindset with a passion for delivering an outstanding client experience. As well as a brilliant salary and hybrid working, we offer a wide range of progressive benefits you'll love: £70,000 base salary £125,000 OTE+ Vitality health insurance, GP & Bupa dental care Life Insurance £250 work from home set-up allowance 4% employee pension 25 days holiday (more with tenure) Progressive parental leave policies Comprehensive training and development The Ministry - The coolest offices in London (3 days in the office) Onsite-Gym Maternity and Parental Leave We offer an enhanced maternity and parental leave package. For maternity and adoption, we will provide you with 16 weeks full pay, followed by 23 weeks Statutory Maternity Pay (SMP). And for Paternity and other Parental leave, you'll receive 4 weeks of full pay. In addition, we encourage you to take as much time as you need for ante and post-natal appointments. Flexible Working We know people thrive when they're given the opportunity to strike the right balance between their work and their personal life, so we offer flexible working arrangements so that you can do your best work, without compromising. We embrace hybrid working, so you can split your time between home and our offices in The Ministry, SE1. We offer a £250 allowance to ensure your home office is set up with everything you need. Ready to Embark on This Epic Adventure? Ready to be Happy? We can't wait to hear from you. Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
This is a fantastic opportunity for a SAP Project / Program Director to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions Note - this is a delivery focussed role, although some sales support and business development will be involved, this will be a relatively minor aspect. Role Info: SAP Project / Program Director UK Remote / Occasional Visits to Client Sites as Required £120,000 per annum Plus Benefits Including Bonus Permanent - Full Time Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: In this role as Project/Programme Director, you will define an optimum project approach and take overarching responsibility for the delivery and governance of large enterprise projects exceeding 4,000 person-days. You will manage projects, direct programmes, and support pre-sales activity by identifying, developing, and acting upon opportunities. As a recognised leader, you will develop and mentor others, innovate propositions, and provide guidance to the business on successful project and programme leadership. You are also likely to lead a team within the Delivery Management Practice, maximizing the activity of the project team on assigned projects. Additionally, you will act as a named ambassador with a wide professional network, delivering service levels with clarity and confidence at CxO level to create successful business relationships. You will ensure reference-able projects and support business growth by focusing on the on-time and on-budget delivery of successful solutions. You will also work towards achieving team utilisation above 80% while maintaining a gross margin exceeding 25%. Your Duties and Responsibilities will span over multiple areas such as: + Client Ownership - Creating, maintaining and developing relationships to sustain client interest and growth + Project Delivery - Defining and managing the optimum project approach including scope, expectations, and methodologies + People Management and Development - Mentoring and supporting project team members and assisting with the onboarding of new employees and their development on the team + Utilisation and Revenue - Driving revenue, managing client portfolios, ensuring resource efficiency and maximising business opportunities About you: + Minimum 12 years' overall experience, with 10 in relevant industry and/or project/programme experience + Successful delivery and experience of all elements of a minimum of 10 full project lifecycles on large size projects of >3,000 person-days + Multiple full SAP project life cycles, end to end experience from project initiation through to go-live + Prince 2 or equivalent project management certification and/or experience of Agile methodologies is an advantage but not essential + Demonstrable experience of accurate and effective project/programme reporting + Experience in deploying SAP solutions + Able to produce high quality project and bid documentation plus quality assurance review of project documents + Able to lead and co-ordinate integrated workshops with detail and complexity + Demonstrates a high level of commitment to the implementation of company strategy and vision + A full UK driving licence and be willing to travel frequently to different UK customer sites including working away from home as required + Professional, confident and trusted with the gravitas to succeed in any business environment and in the building of strong relationships at every level, both internal and external Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Jan 16, 2025
Full time
This is a fantastic opportunity for a SAP Project / Program Director to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions Note - this is a delivery focussed role, although some sales support and business development will be involved, this will be a relatively minor aspect. Role Info: SAP Project / Program Director UK Remote / Occasional Visits to Client Sites as Required £120,000 per annum Plus Benefits Including Bonus Permanent - Full Time Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and Teamwork Who we are: We are a global SAP Platinum Partner with over 9,000 SAP experts across 29 countries. We have a range of businesses, including multinationals and very large household names in our portfolio, across many industries and countries. We have a large number of consultants, UK wide, who provide support across all SAP areas as their primary job function. We take care of our customers' solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure long term support excellence and vision. The Opportunity: In this role as Project/Programme Director, you will define an optimum project approach and take overarching responsibility for the delivery and governance of large enterprise projects exceeding 4,000 person-days. You will manage projects, direct programmes, and support pre-sales activity by identifying, developing, and acting upon opportunities. As a recognised leader, you will develop and mentor others, innovate propositions, and provide guidance to the business on successful project and programme leadership. You are also likely to lead a team within the Delivery Management Practice, maximizing the activity of the project team on assigned projects. Additionally, you will act as a named ambassador with a wide professional network, delivering service levels with clarity and confidence at CxO level to create successful business relationships. You will ensure reference-able projects and support business growth by focusing on the on-time and on-budget delivery of successful solutions. You will also work towards achieving team utilisation above 80% while maintaining a gross margin exceeding 25%. Your Duties and Responsibilities will span over multiple areas such as: + Client Ownership - Creating, maintaining and developing relationships to sustain client interest and growth + Project Delivery - Defining and managing the optimum project approach including scope, expectations, and methodologies + People Management and Development - Mentoring and supporting project team members and assisting with the onboarding of new employees and their development on the team + Utilisation and Revenue - Driving revenue, managing client portfolios, ensuring resource efficiency and maximising business opportunities About you: + Minimum 12 years' overall experience, with 10 in relevant industry and/or project/programme experience + Successful delivery and experience of all elements of a minimum of 10 full project lifecycles on large size projects of >3,000 person-days + Multiple full SAP project life cycles, end to end experience from project initiation through to go-live + Prince 2 or equivalent project management certification and/or experience of Agile methodologies is an advantage but not essential + Demonstrable experience of accurate and effective project/programme reporting + Experience in deploying SAP solutions + Able to produce high quality project and bid documentation plus quality assurance review of project documents + Able to lead and co-ordinate integrated workshops with detail and complexity + Demonstrates a high level of commitment to the implementation of company strategy and vision + A full UK driving licence and be willing to travel frequently to different UK customer sites including working away from home as required + Professional, confident and trusted with the gravitas to succeed in any business environment and in the building of strong relationships at every level, both internal and external Join us to start the journey that is your career path. Career opportunities exist along multiple route maps from people and leadership, products and expertise and project management. Which route you take is up to you and we are on hand to provide guidance and support. We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance Sounds like a good fit? Apply here for a fast-track path to the Hiring Manager Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Are you passionate about solving problems and delivering exceptional customer experiences? This is your opportunity to join a dynamic team, grow your expertise in SaaS and technology, and make a real impact on the customer journey. If you're a problem-solver with a passion for helping others, we'd love to welcome you aboard! Ready to move your career forward? Role Info: Customer Support Agent (Tier 1) Remote based with visits to Ellesmere Port or Bradford £25,454 - £30,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-19:00, Monday - Friday Reporting to: Customer Support Operations Manager Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post Office, Pret and More Your Background / Skills: Customer Service, Customer Support, Ticket Management, Troubleshooting, Problem Solving. About us: We are the UK's leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We're not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: "It's so intuitive. It's built around how HR advice is actually provided. We're not fitting around the software; the software fits around us". The Customer Support Agent Opportunity: As a Tier 1 Customer Support Agent, you will be the first point of contact for our customers, providing essential support and ensuring a positive customer experience. You will handle basic inquiries, troubleshoot common issues, and manage general support requests. Your goal is to resolve customer issues efficiently while maintaining high customer satisfaction. Where you'll add value: + Responding promptly to customer inquiries via support channels + Providing friendly and professional support, ensuring a positive customer experience + Diagnosing and resolving basic technical issues related to our product suite + Guiding customers through step-by-step solutions and providing clear instructions + Logging and managing support tickets in our ticketing system, ensuring accurate and detailed records + Prioritising and escalating unresolved issues to Tier 2 Support Specialists as needed + Maintaining a deep understanding of our products and services + Staying updated on product changes and new features to provide accurate information to customers + Contributing to the creation and maintenance of internal and customer-facing knowledge base articles + Providing feedback to improve support processes and documentation + Gathering and relaying customer feedback to the product and support teams to enhance our product and services About you: + Previous experience in a customer service or support role, preferably in a SaaS or technology environment + Strong communication skills, both written and verbal + Excellent problem-solving and troubleshooting abilities + Empathy and patience when dealing with customer issues + Ability to work independently and collaboratively in a team environment + Ability to multitask and prioritise tasks effectively + Hold a basic understanding of SaaS products and general technical concepts + Familiarity with ticketing systems (e.g., Hubspot, Halo, Salesforce) is a plus + Technical SQL/Database skills is an advantage What's on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Jan 16, 2025
Full time
Are you passionate about solving problems and delivering exceptional customer experiences? This is your opportunity to join a dynamic team, grow your expertise in SaaS and technology, and make a real impact on the customer journey. If you're a problem-solver with a passion for helping others, we'd love to welcome you aboard! Ready to move your career forward? Role Info: Customer Support Agent (Tier 1) Remote based with visits to Ellesmere Port or Bradford £25,454 - £30,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-19:00, Monday - Friday Reporting to: Customer Support Operations Manager Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post Office, Pret and More Your Background / Skills: Customer Service, Customer Support, Ticket Management, Troubleshooting, Problem Solving. About us: We are the UK's leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We're not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: "It's so intuitive. It's built around how HR advice is actually provided. We're not fitting around the software; the software fits around us". The Customer Support Agent Opportunity: As a Tier 1 Customer Support Agent, you will be the first point of contact for our customers, providing essential support and ensuring a positive customer experience. You will handle basic inquiries, troubleshoot common issues, and manage general support requests. Your goal is to resolve customer issues efficiently while maintaining high customer satisfaction. Where you'll add value: + Responding promptly to customer inquiries via support channels + Providing friendly and professional support, ensuring a positive customer experience + Diagnosing and resolving basic technical issues related to our product suite + Guiding customers through step-by-step solutions and providing clear instructions + Logging and managing support tickets in our ticketing system, ensuring accurate and detailed records + Prioritising and escalating unresolved issues to Tier 2 Support Specialists as needed + Maintaining a deep understanding of our products and services + Staying updated on product changes and new features to provide accurate information to customers + Contributing to the creation and maintenance of internal and customer-facing knowledge base articles + Providing feedback to improve support processes and documentation + Gathering and relaying customer feedback to the product and support teams to enhance our product and services About you: + Previous experience in a customer service or support role, preferably in a SaaS or technology environment + Strong communication skills, both written and verbal + Excellent problem-solving and troubleshooting abilities + Empathy and patience when dealing with customer issues + Ability to work independently and collaboratively in a team environment + Ability to multitask and prioritise tasks effectively + Hold a basic understanding of SaaS products and general technical concepts + Familiarity with ticketing systems (e.g., Hubspot, Halo, Salesforce) is a plus + Technical SQL/Database skills is an advantage What's on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Are you a passionate and skilled customer facing Technical Engineer eager for your next big challenge? Do you thrive on solving complex technical issues and supporting stakeholders and customers with system bugs and technical roadblocks? Overview: Using your deep 'Full Stack' technical knowledge you will respond to level 3 escalations either designing a patch fix to pass back to Level 2 OR escalate to our software engineering team. There is no coding requirement, but as a technical expert you will use your deep understanding of our systems and architecture to help design fixes & solutions. This is a happy to 'muck-in' role where we champion the happiness of our customers. Ready to move your software support career forward? Role Info: Customer Support Technical Engineer Remote based with visits to Ellesmere Port or Bradford (circa once a month) £42,454 - £50,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-19:00, Monday - Friday Reporting to: Customer Support Operations Manager Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post Office, Pret and More Your Background / Skills: Resolving Technical Issues, Stakeholder Management, Technical Support, SaaS / Software Support, Integration Issues, System Errors, Root Cause Analysis, Problem Resolution, Technical Documentation, Customer Facing Communication. Tech Skills / Expertise: SQL, Azure, Python, JS, React, C#, APIs About us: We are the UK's leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We're not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: "It's so intuitive. It's built around how HR advice is actually provided. We're not fitting around the software; the software fits around us". The Customer Support Technical Engineer Opportunity: As Customer Support Technical Engineer, you will focus on resolving complex technical issues that require a deep understanding of our product architecture. Working closely with the engineering and product teams, you will troubleshoot and resolve technical challenges, ensuring a high level of customer satisfaction. Your end goal is to provide expert technical support and contribute to the continuous improvement of our products and services. Where you'll add value: + Diagnosing and resolving complex technical issues related to our SaaS product, including software bugs, integration issues, and system errors + Performing root cause analysis and collaborating with engineering teams to develop solutions + Communicating with customers via our support channels to help resolve issues + Delivering exceptional customer service by demonstrating professionalism and empathy + Developing a deep understanding of the product architecture, features, and functionalities + Staying updated on product changes, new features, and industry trends + Working closely with the engineering and product teams to provide insights into customer issues and feedback + Liaising with Tier 1 and Tier 2 support teams to provide guidance on complex cases + Creating and maintaining technical documentation, knowledge base articles, and support resources to assist both internal teams and customers + Documenting solutions and best practices for future reference and training + Identifying opportunities for process improvements and contributing to the development and implementation of support strategies and initiatives About you: + 3+ years of experience in a technical support or similar role, preferably in a B2B SaaS or technology environment + Strong problem-solving skills with the ability to analyse complex technical issues + Proficiency in programming or scripting languages (e.g., Python, JavaScript) for debugging and automation + Experience with databases (e.g., SQL) and APIs + Familiarity with Azure and networking fundamentals + Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users + Strong customer service orientation and the ability to work effectively under pressure + Ability to work independently and collaboratively in a team-oriented environment Desirable: + Experience with support tools and platforms (e.g., Hubpot, Halo, Salesforce) + Previous experience working with cross-functional teams, including engineering and product development What's on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Jan 16, 2025
Full time
Are you a passionate and skilled customer facing Technical Engineer eager for your next big challenge? Do you thrive on solving complex technical issues and supporting stakeholders and customers with system bugs and technical roadblocks? Overview: Using your deep 'Full Stack' technical knowledge you will respond to level 3 escalations either designing a patch fix to pass back to Level 2 OR escalate to our software engineering team. There is no coding requirement, but as a technical expert you will use your deep understanding of our systems and architecture to help design fixes & solutions. This is a happy to 'muck-in' role where we champion the happiness of our customers. Ready to move your software support career forward? Role Info: Customer Support Technical Engineer Remote based with visits to Ellesmere Port or Bradford (circa once a month) £42,454 - £50,000 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-19:00, Monday - Friday Reporting to: Customer Support Operations Manager Company: Leading Provider on HR Tech, Consulting and Advice Pedigree: British HR Awards - Technology Partner of the Year 2023 Clients Include: Currys, Wickes, Virgin Atlantic, Network Rail, BT Group, Sainsbury's, Post Office, Pret and More Your Background / Skills: Resolving Technical Issues, Stakeholder Management, Technical Support, SaaS / Software Support, Integration Issues, System Errors, Root Cause Analysis, Problem Resolution, Technical Documentation, Customer Facing Communication. Tech Skills / Expertise: SQL, Azure, Python, JS, React, C#, APIs About us: We are the UK's leading provider of Award-Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency. We're not just another tech company or consulting business pretending to understand HR. We do know HR; we live and breathe it. Our Tech: Our award-winning employee relations case management system, empower , is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business. Empower is a SaaS cloud platform that enables managers to own 90% of people matters and delivers 8 digit Annual Recurring Revenue. This is what leading retailer Iceland has to say: "It's so intuitive. It's built around how HR advice is actually provided. We're not fitting around the software; the software fits around us". The Customer Support Technical Engineer Opportunity: As Customer Support Technical Engineer, you will focus on resolving complex technical issues that require a deep understanding of our product architecture. Working closely with the engineering and product teams, you will troubleshoot and resolve technical challenges, ensuring a high level of customer satisfaction. Your end goal is to provide expert technical support and contribute to the continuous improvement of our products and services. Where you'll add value: + Diagnosing and resolving complex technical issues related to our SaaS product, including software bugs, integration issues, and system errors + Performing root cause analysis and collaborating with engineering teams to develop solutions + Communicating with customers via our support channels to help resolve issues + Delivering exceptional customer service by demonstrating professionalism and empathy + Developing a deep understanding of the product architecture, features, and functionalities + Staying updated on product changes, new features, and industry trends + Working closely with the engineering and product teams to provide insights into customer issues and feedback + Liaising with Tier 1 and Tier 2 support teams to provide guidance on complex cases + Creating and maintaining technical documentation, knowledge base articles, and support resources to assist both internal teams and customers + Documenting solutions and best practices for future reference and training + Identifying opportunities for process improvements and contributing to the development and implementation of support strategies and initiatives About you: + 3+ years of experience in a technical support or similar role, preferably in a B2B SaaS or technology environment + Strong problem-solving skills with the ability to analyse complex technical issues + Proficiency in programming or scripting languages (e.g., Python, JavaScript) for debugging and automation + Experience with databases (e.g., SQL) and APIs + Familiarity with Azure and networking fundamentals + Excellent communication skills, both written and verbal, with the ability to convey technical concepts to non-technical users + Strong customer service orientation and the ability to work effectively under pressure + Ability to work independently and collaboratively in a team-oriented environment Desirable: + Experience with support tools and platforms (e.g., Hubpot, Halo, Salesforce) + Previous experience working with cross-functional teams, including engineering and product development What's on Offer: + Life assurance + Pension + Holiday purchase scheme + Volunteering days + Long service awards + Contribution towards professional qualifications + Contribution towards membership fees + Employee assistance programme + Health cashback plan + And more . Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
Principal Consultant - Procurement Advisory Leatherhead, UK Reading, UK Req 08 January 2025 Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023. At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester 25 days holiday per annum plus bank holidays and Christmas period Excellent learning and development opportunities Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area Company wellbeing and social events Sports and social clubs Incentive trips Employee Assistance Programme Discounted private healthcare EV scheme and Ride to Work scheme Winners of an array of industry awards Great Place to Work Certified Sunday Times Top 100 Best Places to Work Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Principal Procurement Advisory Consultant Reports to (POSITION): Head of Commercial Services Team: License Services Department: Consulting Services PURPOSE OF JOB: As Principal Consultant within Procurement Advisory, you will support internal and external clients in solving complex business challenges across the procurement domain. You will also be responsible for shaping our go to market procurement advisory services that deliver: Future proof operating models, spend value targeting and Execution of digital procurement transformations. KEY RESPONSIBILITIES: Identify and drive opportunities for improvement in clients procurement and operational performance. Develop and propose category and project strategies that maximise value for clients. Gain stakeholder engagement at all appropriate levels and influence effectively. Provide input into clients scope of requirements and specification design, proposing best practice approaches to the market. Ensure effective supplier and stakeholder management throughout the project lifecycle. Devise negotiation plans and manage negotiation process with clients and their suppliers. Agree on implementation plans and manage activities with client and supplier as required. WIDER TEAM NETWORK: Internal: Bytes Services Division including PMO, ITAM and Licensing Services. Bytes Account Management and Sales Support Teams. Bytes Head of Technical Solutions. External: Customer Resources and Key Stakeholders (EXCO Sponsor, Service Owner, Contract Owners, Sub-Entity Product Owners and Infrastructure Managers PMO Team, Delivery Team etc.) Delivery Partners/Sub-Contractors Software Vendors Software Distribution Channel QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Bachelor's Degree in a relevant subject Professional Qualifications: CIPS Diploma (Standard, Advanced or Professional) ITIL Foundation Project Management Accreditation i.e., PRINCE2 Work Experience: Greater than five (5) years demonstrable experience of delivering Software Procurement/Contract Management services, specifically focussed on contract optimisation at Lead Consultant level. Detailed and comprehensive exposure to legal and commercial negotiation of software contracts. Demonstrable experience in delivering Procurement services and delivering savings (cost avoidance and cost savings YoY against budget) within a complex organisation. Knowledge of key vendor licensing schemes and contract offerings/structures - Must include Microsoft and at least one of the following; Oracle, IBM, SAP, Adobe, RedHat, Veritas and Symantec.
Jan 16, 2025
Full time
Principal Consultant - Procurement Advisory Leatherhead, UK Reading, UK Req 08 January 2025 Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people across seven locations in the UK and Ireland, with a turnover surpassing £1.8 billion in 2023. At Bytes, we nurture talented individuals to achieve remarkable outcomes and are dedicated to supporting our employees through continuous training, guidance, and development to help you advance and fulfil your career goals. We foster a culture of innovation, collaboration, recognition and inclusivity and offer a wide range of benefits to support staff wellbeing. Operating from modern, hybrid working environments with offices in Leatherhead, Reading, London and Manchester 25 days holiday per annum plus bank holidays and Christmas period Excellent learning and development opportunities Open plan office with collaborative working spaces, on-site gym, outdoor tiki bar, coffee bar, and lunch area Company wellbeing and social events Sports and social clubs Incentive trips Employee Assistance Programme Discounted private healthcare EV scheme and Ride to Work scheme Winners of an array of industry awards Great Place to Work Certified Sunday Times Top 100 Best Places to Work Supporters of 85+ charities with strong commitment to diversity and sustainability POSITION DETAILS: Position Title: Principal Procurement Advisory Consultant Reports to (POSITION): Head of Commercial Services Team: License Services Department: Consulting Services PURPOSE OF JOB: As Principal Consultant within Procurement Advisory, you will support internal and external clients in solving complex business challenges across the procurement domain. You will also be responsible for shaping our go to market procurement advisory services that deliver: Future proof operating models, spend value targeting and Execution of digital procurement transformations. KEY RESPONSIBILITIES: Identify and drive opportunities for improvement in clients procurement and operational performance. Develop and propose category and project strategies that maximise value for clients. Gain stakeholder engagement at all appropriate levels and influence effectively. Provide input into clients scope of requirements and specification design, proposing best practice approaches to the market. Ensure effective supplier and stakeholder management throughout the project lifecycle. Devise negotiation plans and manage negotiation process with clients and their suppliers. Agree on implementation plans and manage activities with client and supplier as required. WIDER TEAM NETWORK: Internal: Bytes Services Division including PMO, ITAM and Licensing Services. Bytes Account Management and Sales Support Teams. Bytes Head of Technical Solutions. External: Customer Resources and Key Stakeholders (EXCO Sponsor, Service Owner, Contract Owners, Sub-Entity Product Owners and Infrastructure Managers PMO Team, Delivery Team etc.) Delivery Partners/Sub-Contractors Software Vendors Software Distribution Channel QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Bachelor's Degree in a relevant subject Professional Qualifications: CIPS Diploma (Standard, Advanced or Professional) ITIL Foundation Project Management Accreditation i.e., PRINCE2 Work Experience: Greater than five (5) years demonstrable experience of delivering Software Procurement/Contract Management services, specifically focussed on contract optimisation at Lead Consultant level. Detailed and comprehensive exposure to legal and commercial negotiation of software contracts. Demonstrable experience in delivering Procurement services and delivering savings (cost avoidance and cost savings YoY against budget) within a complex organisation. Knowledge of key vendor licensing schemes and contract offerings/structures - Must include Microsoft and at least one of the following; Oracle, IBM, SAP, Adobe, RedHat, Veritas and Symantec.
Role Title: Sr Director, Product Owner - Claim and Billing Division: Information Technology Department: Business Agility Location: London Type: Permanent About the Role and Department Responsible for delivering on implementation of GRS digital Claim and Billing strategy across the global Claim and Billing value chain, including foundational (product enablement and core services) and core Claim and Billing capabilities. Collaborates with business and technology stakeholders to enable execution of end-to-end agile delivery plan for Claim and Billing capabilities across GRS. Leading end to end programs and managing progress, risks, and dependencies across other domains and portfolios. Responsible for translating Claim and Billing domain-level business objectives into Agile product strategies through a deep understanding of end-to-end Claim and Billing value chain. Responsible for ensuring stakeholder satisfaction and overall progress against strategic objectives using agile methodology. Key Responsibilities Develops and executes product strategies and roadmaps to support digital Claim and Billing capabilities in partnership with other domain and portfolio leaders. Deeply understands the businesses that comprise GRS, their go-to-market strategies, their common opportunities to leverage scale, and their unique differences that are required to win in local markets. Translates the voice of customer (from Claim and Billing professionals, Global and Segment Operations, and external partner perspectives) and works closely with business units to take business strategy and translate into product strategies to support overall business objectives. Represents the business by communicating the product vision broadly and effectively to key stakeholders and Sr. Management. Prioritizes and allocates investment across products and ensures sufficient resources. Owns the overall product backlog across the Claim and Billing domain and provides guidance to portfolio and product owners on the teams that comprise the complete effort. Uses the overall backlog to coordinate the work of product teams, through each team's product owner. Functions as the final arbiter at the agile product level to order work and accepts the final release plan. Manages final escalation on trade-offs across the product domain, provides customer-oriented feedback on product and feature demos for sub-teams. Provides leadership to agile product teams and has direct managerial responsibilities for Product Owners. Defines objectives and development plans in alignment with IT and business objectives. Manages team to achieve business results. Champions agile development methodology transformation across the company through contribution to agile education initiatives and communicating agile principles to executive audiences. Monitors the application of agile principles across product teams. Skills and Experience Business expertise and knowledge of agile development methodologies and IT project management as typically acquired through a Bachelors' degree in relevant field (business, computer science, etc.) Experienced in business, engineering, technology and/or consulting. Experienced in managing product management teams. Proven business expertise is needed to set clear priorities across the product domain and drive business value. In depth knowledge and ability to influence business strategy for Claim and Billing function for a commercial insurer. Possesses strong communication and influence skills within the reporting line as well as with IT and business peers. Excellent collaboration skills - leading execution across teams, influencing across organizations, respected, experience of working across levels from developers and designers. Demonstrates passion for improving customer outcomes and experiences. Embraces change and 'outside of the box' ideas - does not feel attachment to the status quo. Encourages a non-hierarchical culture. About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly. For more information, please follow the links below: Working for Us Diversity and Inclusion
Jan 16, 2025
Full time
Role Title: Sr Director, Product Owner - Claim and Billing Division: Information Technology Department: Business Agility Location: London Type: Permanent About the Role and Department Responsible for delivering on implementation of GRS digital Claim and Billing strategy across the global Claim and Billing value chain, including foundational (product enablement and core services) and core Claim and Billing capabilities. Collaborates with business and technology stakeholders to enable execution of end-to-end agile delivery plan for Claim and Billing capabilities across GRS. Leading end to end programs and managing progress, risks, and dependencies across other domains and portfolios. Responsible for translating Claim and Billing domain-level business objectives into Agile product strategies through a deep understanding of end-to-end Claim and Billing value chain. Responsible for ensuring stakeholder satisfaction and overall progress against strategic objectives using agile methodology. Key Responsibilities Develops and executes product strategies and roadmaps to support digital Claim and Billing capabilities in partnership with other domain and portfolio leaders. Deeply understands the businesses that comprise GRS, their go-to-market strategies, their common opportunities to leverage scale, and their unique differences that are required to win in local markets. Translates the voice of customer (from Claim and Billing professionals, Global and Segment Operations, and external partner perspectives) and works closely with business units to take business strategy and translate into product strategies to support overall business objectives. Represents the business by communicating the product vision broadly and effectively to key stakeholders and Sr. Management. Prioritizes and allocates investment across products and ensures sufficient resources. Owns the overall product backlog across the Claim and Billing domain and provides guidance to portfolio and product owners on the teams that comprise the complete effort. Uses the overall backlog to coordinate the work of product teams, through each team's product owner. Functions as the final arbiter at the agile product level to order work and accepts the final release plan. Manages final escalation on trade-offs across the product domain, provides customer-oriented feedback on product and feature demos for sub-teams. Provides leadership to agile product teams and has direct managerial responsibilities for Product Owners. Defines objectives and development plans in alignment with IT and business objectives. Manages team to achieve business results. Champions agile development methodology transformation across the company through contribution to agile education initiatives and communicating agile principles to executive audiences. Monitors the application of agile principles across product teams. Skills and Experience Business expertise and knowledge of agile development methodologies and IT project management as typically acquired through a Bachelors' degree in relevant field (business, computer science, etc.) Experienced in business, engineering, technology and/or consulting. Experienced in managing product management teams. Proven business expertise is needed to set clear priorities across the product domain and drive business value. In depth knowledge and ability to influence business strategy for Claim and Billing function for a commercial insurer. Possesses strong communication and influence skills within the reporting line as well as with IT and business peers. Excellent collaboration skills - leading execution across teams, influencing across organizations, respected, experience of working across levels from developers and designers. Demonstrates passion for improving customer outcomes and experiences. Embraces change and 'outside of the box' ideas - does not feel attachment to the status quo. Encourages a non-hierarchical culture. About Liberty Specialty Markets (LSM) Liberty Specialty Markets is part of Liberty Mutual Insurance Group, a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets. Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: Offering a vibrant and inclusive environment and committing to their career development. Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment. Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals. A supportive culture, which includes promoting a healthy work-life balance and working flexibly. For more information, please follow the links below: Working for Us Diversity and Inclusion
Location: South London Salary: Circa £52,000 per annum Working Arrangement: Hybrid working available Marks Consulting Partners are pleased to advertise an excellent opportunity on behalf of one of our esteemed clients for a Housing Manager . This is a leadership role, ideal for an experienced professional passionate about delivering exceptional housing services and driving positive change within communities. Key Responsibilities Leadership and Management: Lead and manage a team of housing officers and support staff, ensuring high-quality service delivery. Provide direction, mentoring, and performance management to ensure team objectives are met. Strategic Planning: Develop and implement housing strategies to meet organizational goals and resident needs. Monitor and evaluate the effectiveness of policies and procedures, recommending improvements where necessary. Tenancy and Estate Management: Oversee tenancy management, ensuring compliance with housing law, tenancy agreements, and best practices. Ensure the timely resolution of complex tenancy issues, including disputes, antisocial behaviour, and breaches. Customer Service: Champion a customer-focused approach, ensuring tenants receive excellent support and guidance. Act as an escalation point for complex resident queries and complaints. Financial Oversight: Manage budgets effectively, ensuring resources are allocated efficiently. Oversee rent collection processes and ensure strategies are in place to minimize arrears. Partnership Working: Build strong relationships with external stakeholders, including local authorities, contractors, and community groups. Represent the organization at meetings, forums, and events. Health, Safety, and Compliance: Ensure all properties comply with health and safety standards, including fire safety and maintenance requirements. Maintain up-to-date knowledge of housing legislation and ensure the organization's compliance. About You We are seeking a candidate who is: Experienced in housing management or a related field, ideally in a leadership role. Knowledgeable in housing law, tenancy management, and welfare benefits. Skilled in managing and motivating teams to deliver high-quality services. Proficient in financial management, including budgeting and rent collection. A strong communicator with the ability to build relationships with diverse stakeholders. Flexible and adaptable, with a solution-focused approach. What We Offer Competitive salary of circa £52,000 per annum. Hybrid working arrangements to support work-life balance. Opportunities for professional growth and development. A supportive and inclusive workplace culture. How to Apply If you are an experienced and dynamic housing professional looking for your next challenge, we would love to hear from you. Please click 'Apply Now' to submit your CV along with a brief statement about why you're the perfect fit for this role.
Jan 15, 2025
Full time
Location: South London Salary: Circa £52,000 per annum Working Arrangement: Hybrid working available Marks Consulting Partners are pleased to advertise an excellent opportunity on behalf of one of our esteemed clients for a Housing Manager . This is a leadership role, ideal for an experienced professional passionate about delivering exceptional housing services and driving positive change within communities. Key Responsibilities Leadership and Management: Lead and manage a team of housing officers and support staff, ensuring high-quality service delivery. Provide direction, mentoring, and performance management to ensure team objectives are met. Strategic Planning: Develop and implement housing strategies to meet organizational goals and resident needs. Monitor and evaluate the effectiveness of policies and procedures, recommending improvements where necessary. Tenancy and Estate Management: Oversee tenancy management, ensuring compliance with housing law, tenancy agreements, and best practices. Ensure the timely resolution of complex tenancy issues, including disputes, antisocial behaviour, and breaches. Customer Service: Champion a customer-focused approach, ensuring tenants receive excellent support and guidance. Act as an escalation point for complex resident queries and complaints. Financial Oversight: Manage budgets effectively, ensuring resources are allocated efficiently. Oversee rent collection processes and ensure strategies are in place to minimize arrears. Partnership Working: Build strong relationships with external stakeholders, including local authorities, contractors, and community groups. Represent the organization at meetings, forums, and events. Health, Safety, and Compliance: Ensure all properties comply with health and safety standards, including fire safety and maintenance requirements. Maintain up-to-date knowledge of housing legislation and ensure the organization's compliance. About You We are seeking a candidate who is: Experienced in housing management or a related field, ideally in a leadership role. Knowledgeable in housing law, tenancy management, and welfare benefits. Skilled in managing and motivating teams to deliver high-quality services. Proficient in financial management, including budgeting and rent collection. A strong communicator with the ability to build relationships with diverse stakeholders. Flexible and adaptable, with a solution-focused approach. What We Offer Competitive salary of circa £52,000 per annum. Hybrid working arrangements to support work-life balance. Opportunities for professional growth and development. A supportive and inclusive workplace culture. How to Apply If you are an experienced and dynamic housing professional looking for your next challenge, we would love to hear from you. Please click 'Apply Now' to submit your CV along with a brief statement about why you're the perfect fit for this role.
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The EMESA Program Manager will be fully responsible for leading the end-to-end delivery for regional real estateprojects in EMESA. You will be responsible for the development of lease strategies for BCG's existing office portfolio and new offices and the implementation of these strategies from project-kick-off to office delivery. Throughout this process you will be responsible for all internal stakeholder management and the coordination of BCG's global real estate vendor's activities. You will also act as process lead during the end-to-end delivery coordinating all touch points within GRE. You're Good At: You are an excellent communicator, capable of engaging effectively with all levels of BCG stakeholders, including leadership, to drive alignment and shared understanding. You excel in fostering a collaborative environment, valuing the opportunity to learn from others while actively building strong relationships across teams to ensure seamless coordination and successful outcomes. You are an expert in regional lease and construction practices and have an acute eye for leading design. Over your career you developed a deep understanding of state-of-the art workplace strategies and the power of a human-centered workplace. You are driven by taking a holistic view on the end-to-end real estate lifecycle with a passion to understand dependencies between the various disciplines and solving for complexity. You are experienced in structuring, preparing and leading leadership presentations to pro-actively drive consensus and solutions. You anticipate challenges and roadblocks before they occur. What You'll Bring A minimum of a bachelor's degree; Master's degree preferred in one of the following fields: Architecture, Business, Interior Design, Project Management, or related field. Minimum of 8-12 years of relevant work experience in the commercial real estate sector including transactions and capital project delivery. Extensive EMESA regional working experience, ideally some global experience e.g., in South America. Proven ability to collaborate within cross-functional and immediate teams, valuing diverse perspectives and cocreating solutions to foster a positive team culture. Demonstrated ability to solve flexible leasing strategies with traditional leasing, shared office provider solutions and turnkey market experience. Experience working with integrated real estate systems and dashboard data. Management of vendors to execute the leasing, design and project delivery. Strong negotiation skills and experience leading and influencing stakeholders. Ability to apply strong problem solving and business judgment skills to complex situations. Well versed in applying sustainability standards in the building selection and build out. Advanced skills in PowerPoint, Excel, Miro and SharePoint. Proficiency in other languages is a plus. Who You'll Work With The successful candidate will report to the Global Real Estate EMESA Regional Lead based in Frankfurt. You will then be part of an industry leading global team of real estate specialists. Our teamwork is characterized by mutual support, a strong trust, culture of feedback and shared growth, and a good dose of humor. Integrity is our highest priority. Your line managers, peers and the entire team will assist you in familiarizing yourself with the company and developing professionally. And you will also always be able to draw upon the experience of your other coworkers. You will actively engage with colleagues across the organization to share insights, seek input, and refine solutions. Through the team's various interfaces, you'll gain interesting insights into all areas of the Group (Consulting Team, BCG subsidiaries and the Business Services Team including IT, Finance, Risk, HR etc.). Additional info BCG's real estate portfolio spans over 90 cities in over 50 countries with over 140 office footprints across BCG Consulting, Alternative Business Models and Specialty Functions. We experience significant real estate activity as we grow, continuously evolving and innovating our portfolio and migrating our award-winning workplace strategy to support new ways of working. Global Real Estate (GRE) is BCG's growing in-house Corporate Real Estate function which supports the organization and our office network with all strategic and tactical real estate aspects around BCG's occupied office portfolio of 500k SQM. Our team's capabilities integrate Workplace Experience, Smart Office Innovation, Portfolio Strategy, Business Intelligence and Analysis, and Project Delivery which encompasses the Leasing through the Capital Project build outs. Our global team of currently 35 staff works as a highly collaborative, strategic, and solution-oriented team. The team is based out of Boston, London, Munich, New Delhi and Singapore. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Jan 15, 2025
Full time
Who We Are Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. What You'll Do The EMESA Program Manager will be fully responsible for leading the end-to-end delivery for regional real estateprojects in EMESA. You will be responsible for the development of lease strategies for BCG's existing office portfolio and new offices and the implementation of these strategies from project-kick-off to office delivery. Throughout this process you will be responsible for all internal stakeholder management and the coordination of BCG's global real estate vendor's activities. You will also act as process lead during the end-to-end delivery coordinating all touch points within GRE. You're Good At: You are an excellent communicator, capable of engaging effectively with all levels of BCG stakeholders, including leadership, to drive alignment and shared understanding. You excel in fostering a collaborative environment, valuing the opportunity to learn from others while actively building strong relationships across teams to ensure seamless coordination and successful outcomes. You are an expert in regional lease and construction practices and have an acute eye for leading design. Over your career you developed a deep understanding of state-of-the art workplace strategies and the power of a human-centered workplace. You are driven by taking a holistic view on the end-to-end real estate lifecycle with a passion to understand dependencies between the various disciplines and solving for complexity. You are experienced in structuring, preparing and leading leadership presentations to pro-actively drive consensus and solutions. You anticipate challenges and roadblocks before they occur. What You'll Bring A minimum of a bachelor's degree; Master's degree preferred in one of the following fields: Architecture, Business, Interior Design, Project Management, or related field. Minimum of 8-12 years of relevant work experience in the commercial real estate sector including transactions and capital project delivery. Extensive EMESA regional working experience, ideally some global experience e.g., in South America. Proven ability to collaborate within cross-functional and immediate teams, valuing diverse perspectives and cocreating solutions to foster a positive team culture. Demonstrated ability to solve flexible leasing strategies with traditional leasing, shared office provider solutions and turnkey market experience. Experience working with integrated real estate systems and dashboard data. Management of vendors to execute the leasing, design and project delivery. Strong negotiation skills and experience leading and influencing stakeholders. Ability to apply strong problem solving and business judgment skills to complex situations. Well versed in applying sustainability standards in the building selection and build out. Advanced skills in PowerPoint, Excel, Miro and SharePoint. Proficiency in other languages is a plus. Who You'll Work With The successful candidate will report to the Global Real Estate EMESA Regional Lead based in Frankfurt. You will then be part of an industry leading global team of real estate specialists. Our teamwork is characterized by mutual support, a strong trust, culture of feedback and shared growth, and a good dose of humor. Integrity is our highest priority. Your line managers, peers and the entire team will assist you in familiarizing yourself with the company and developing professionally. And you will also always be able to draw upon the experience of your other coworkers. You will actively engage with colleagues across the organization to share insights, seek input, and refine solutions. Through the team's various interfaces, you'll gain interesting insights into all areas of the Group (Consulting Team, BCG subsidiaries and the Business Services Team including IT, Finance, Risk, HR etc.). Additional info BCG's real estate portfolio spans over 90 cities in over 50 countries with over 140 office footprints across BCG Consulting, Alternative Business Models and Specialty Functions. We experience significant real estate activity as we grow, continuously evolving and innovating our portfolio and migrating our award-winning workplace strategy to support new ways of working. Global Real Estate (GRE) is BCG's growing in-house Corporate Real Estate function which supports the organization and our office network with all strategic and tactical real estate aspects around BCG's occupied office portfolio of 500k SQM. Our team's capabilities integrate Workplace Experience, Smart Office Innovation, Portfolio Strategy, Business Intelligence and Analysis, and Project Delivery which encompasses the Leasing through the Capital Project build outs. Our global team of currently 35 staff works as a highly collaborative, strategic, and solution-oriented team. The team is based out of Boston, London, Munich, New Delhi and Singapore. Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws. BCG is an E - Verify Employer. Click here for more information on E-Verify.
Role: Office & Assurance Administrator Location: Tadworth, Surrey Salary: £26,000 - £28,000 Hours: 37.5 hours per week (Onsite, Monday to Friday) Driver Required: Own car essential About the Role: We are looking for a motivated and adaptable individual to join our team as an Office & Assurance Administrator at our Tadworth office. This role offers the opportunity to be at the heart of the business, playing a crucial part in ensuring the smooth running of daily operations, supporting key business functions, and driving ISO and compliance processes. If you're looking for a role that offers variety and opportunities for personal and professional growth, this is the perfect opportunity. The position is ideal for someone who is keen to learn, take on new responsibilities, and grow into a key member of a fast-paced team. Whether you have a background in business administration, have run your own business, or have a finance or compliance-related degree, this role could be the start of an exciting career path. Key Responsibilities: As the Office & Assurance Administrator, you will be responsible for a wide range of duties, including but not limited to: Providing first-line support for incoming calls, post, and general reception duties. Coordinating travel, accommodation, and meeting arrangements. Assisting in daily office tasks, including purchasing non-capex supplies and ensuring the office is running smoothly. Supporting the HR & Assurance Manager with auditing, assessments, and compliance activities. Contributing to ongoing improvements in office processes and efficiency. Career Progression: We believe in nurturing talent and providing opportunities for our employees to grow within the company. In this role, you will have the chance to develop a wide skill set and progress to more senior positions in office management, compliance, HR, or assurance as the company grows. You'll be supported with training and guidance to help you take the next step in your career. Required Qualifications and Experience: General education (GCSEs or equivalent). Strong knowledge of PC skills and Microsoft Office, particularly Excel & Word. Prior experience in administration or office management is a plus, but not essential. An ability to take initiative and work well both independently and within a team. Excellent attention to detail and strong organizational skills. Fluency in English is essential. Benefits: Competitive salary of £26,000 - £28,000. 25 days of annual leave + public holidays. Vitality healthcare. Group income protection and life insurance. Onsite parking. How to Apply: If you are passionate about supporting a dynamic team and are looking for a role with great potential for career development, we would love to hear from you. Send your CV to (see below) to apply today! People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Jan 15, 2025
Full time
Role: Office & Assurance Administrator Location: Tadworth, Surrey Salary: £26,000 - £28,000 Hours: 37.5 hours per week (Onsite, Monday to Friday) Driver Required: Own car essential About the Role: We are looking for a motivated and adaptable individual to join our team as an Office & Assurance Administrator at our Tadworth office. This role offers the opportunity to be at the heart of the business, playing a crucial part in ensuring the smooth running of daily operations, supporting key business functions, and driving ISO and compliance processes. If you're looking for a role that offers variety and opportunities for personal and professional growth, this is the perfect opportunity. The position is ideal for someone who is keen to learn, take on new responsibilities, and grow into a key member of a fast-paced team. Whether you have a background in business administration, have run your own business, or have a finance or compliance-related degree, this role could be the start of an exciting career path. Key Responsibilities: As the Office & Assurance Administrator, you will be responsible for a wide range of duties, including but not limited to: Providing first-line support for incoming calls, post, and general reception duties. Coordinating travel, accommodation, and meeting arrangements. Assisting in daily office tasks, including purchasing non-capex supplies and ensuring the office is running smoothly. Supporting the HR & Assurance Manager with auditing, assessments, and compliance activities. Contributing to ongoing improvements in office processes and efficiency. Career Progression: We believe in nurturing talent and providing opportunities for our employees to grow within the company. In this role, you will have the chance to develop a wide skill set and progress to more senior positions in office management, compliance, HR, or assurance as the company grows. You'll be supported with training and guidance to help you take the next step in your career. Required Qualifications and Experience: General education (GCSEs or equivalent). Strong knowledge of PC skills and Microsoft Office, particularly Excel & Word. Prior experience in administration or office management is a plus, but not essential. An ability to take initiative and work well both independently and within a team. Excellent attention to detail and strong organizational skills. Fluency in English is essential. Benefits: Competitive salary of £26,000 - £28,000. 25 days of annual leave + public holidays. Vitality healthcare. Group income protection and life insurance. Onsite parking. How to Apply: If you are passionate about supporting a dynamic team and are looking for a role with great potential for career development, we would love to hear from you. Send your CV to (see below) to apply today! People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Role: Experienced Manufacturing Engineer/Production Engineer Location: Exeter (onsite) Salary: £ competitive Who would this role suit? This role would suit a production or planning manager with planning and organisational skills to become a team lead. OR someone with the production and manufacturing experience. Your Role The position entails working within the Services Division of our Production department and leading a small team to resolve technical problems, selecting the best manufacturing processes and suppliers and working closely with the design team to make improvements for future manufacturing. Overall purpose of your role is to oversee the design and implementation of production processes to ensure a high-level of manufacturing for the business. You are responsible for improving efficiency and quality of the production processes to produce a better product, at a lower cost. This is a highly interactive role internally and externally, and developing strong, supportive working relationships will be key for the success of this role and your department. Day-to-day Responsibilities: Analysing and planning workflow, space requirements and equipment placement to maximise manufacturing efficiency. Ensuring all asset and component builds for the Services division are successfully manufactured on time and within budget. Evaluate and review work instructions for manufacturing to ensure they are accurate and easy to follow. Responsible for identifying internal training that is required for the team. Ensure the company is not reliant on key suppliers wherever possible, by investigating other suppliers regularly and visiting their facility for due diligence. Planning, prioritising and scheduling of production activity, including workload forecasting to ensure the delivery of quality products, on time and on budget. Stock management of the controlled storeroom. Responsible for all assembly and testing activity in the Services manufacturing area. Management of suppliers to ensure we are provided with quality materials at a fair price by implementing a fair quoting process. Onboarding of new suppliers. Keeping the workshop safe, tidy and organised. Manufacturing processes such as assembly and component marking. Writing prototype assembly and test instructions. Resolve technical problems when they arise and feedback to engineering suggested improvements for the design in the future. Evaluating quality control processes and making recommendations for improvements. Analysing and reporting on production processes, methods, schedules, downtime, availability of machines and waste management. Ensuring that the organisation's manufacturing processes comply with relevant policies and government laws and regulations. Analysing and planning workflow, space requirements and equipment placement to maximise manufacturing efficiency. Coordinating maintenance and repair services to keep production equipment operational and reduce department downtime. Ensure the team follow the manufacturer's procedures and instructions while operating the equipment. Overseeing the work of technicians Experience, knowledge and skills Essential skills: 5+ years of experience as a Manufacturing Engineer. Experience in an engineering supervisory role, preferably within a similarly regulated industry. Engineering Degree: in systems engineering, mechanical engineering, manufacturing engineering, electrical or industrial engineering. Demonstrable experience in leading and motivating different technical teams. In-depth knowledge of manufacturing production and processes. Experience of successfully managing and completing complex projects. Experience in successful operating ERP & MRP systems. Desirable skills: Experience in the use of 3D printers. Knowledge of engineering science. Master's degree in manufacturing engineering. Experience in operating and/or implementing six sigma manufacturing and lean manufacturing processes. Experience in implementing MRP systems. Personal Attributes: Ability to motivate and lead a team. Ability to work unsupervised. Ability to work on your own initiative and to think on your feet when things to go exactly to plan. Self-motivated. Ability to deliver within agreed timeframes but also have a passion to improve these lead times. Ability to work accurately and under time pressure due to production needs. Safety mindset. Passion for efficiency and process improvement. Enjoy developing and training people. Enjoy sharing best practices across the business. Benefits: Free parking Life insurance On-site parking How to apply? Please send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.
Jan 15, 2025
Full time
Role: Experienced Manufacturing Engineer/Production Engineer Location: Exeter (onsite) Salary: £ competitive Who would this role suit? This role would suit a production or planning manager with planning and organisational skills to become a team lead. OR someone with the production and manufacturing experience. Your Role The position entails working within the Services Division of our Production department and leading a small team to resolve technical problems, selecting the best manufacturing processes and suppliers and working closely with the design team to make improvements for future manufacturing. Overall purpose of your role is to oversee the design and implementation of production processes to ensure a high-level of manufacturing for the business. You are responsible for improving efficiency and quality of the production processes to produce a better product, at a lower cost. This is a highly interactive role internally and externally, and developing strong, supportive working relationships will be key for the success of this role and your department. Day-to-day Responsibilities: Analysing and planning workflow, space requirements and equipment placement to maximise manufacturing efficiency. Ensuring all asset and component builds for the Services division are successfully manufactured on time and within budget. Evaluate and review work instructions for manufacturing to ensure they are accurate and easy to follow. Responsible for identifying internal training that is required for the team. Ensure the company is not reliant on key suppliers wherever possible, by investigating other suppliers regularly and visiting their facility for due diligence. Planning, prioritising and scheduling of production activity, including workload forecasting to ensure the delivery of quality products, on time and on budget. Stock management of the controlled storeroom. Responsible for all assembly and testing activity in the Services manufacturing area. Management of suppliers to ensure we are provided with quality materials at a fair price by implementing a fair quoting process. Onboarding of new suppliers. Keeping the workshop safe, tidy and organised. Manufacturing processes such as assembly and component marking. Writing prototype assembly and test instructions. Resolve technical problems when they arise and feedback to engineering suggested improvements for the design in the future. Evaluating quality control processes and making recommendations for improvements. Analysing and reporting on production processes, methods, schedules, downtime, availability of machines and waste management. Ensuring that the organisation's manufacturing processes comply with relevant policies and government laws and regulations. Analysing and planning workflow, space requirements and equipment placement to maximise manufacturing efficiency. Coordinating maintenance and repair services to keep production equipment operational and reduce department downtime. Ensure the team follow the manufacturer's procedures and instructions while operating the equipment. Overseeing the work of technicians Experience, knowledge and skills Essential skills: 5+ years of experience as a Manufacturing Engineer. Experience in an engineering supervisory role, preferably within a similarly regulated industry. Engineering Degree: in systems engineering, mechanical engineering, manufacturing engineering, electrical or industrial engineering. Demonstrable experience in leading and motivating different technical teams. In-depth knowledge of manufacturing production and processes. Experience of successfully managing and completing complex projects. Experience in successful operating ERP & MRP systems. Desirable skills: Experience in the use of 3D printers. Knowledge of engineering science. Master's degree in manufacturing engineering. Experience in operating and/or implementing six sigma manufacturing and lean manufacturing processes. Experience in implementing MRP systems. Personal Attributes: Ability to motivate and lead a team. Ability to work unsupervised. Ability to work on your own initiative and to think on your feet when things to go exactly to plan. Self-motivated. Ability to deliver within agreed timeframes but also have a passion to improve these lead times. Ability to work accurately and under time pressure due to production needs. Safety mindset. Passion for efficiency and process improvement. Enjoy developing and training people. Enjoy sharing best practices across the business. Benefits: Free parking Life insurance On-site parking How to apply? Please send a CV to (see below) People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. 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