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Job Advert Senior Office Coordinator - Property Management Team Location: Little Venice. Hours: Monday - Friday, 40 hours per week / Hybrid Salary: £28,000 per - £32, 000 annum Chestertons is seeking an organised and proactive Senior Office Coordinator to join our Property Management Team. This is an excellent opportunity for a motivated individual with strong administrative skills and property experience to play a key role in supporting a busy, high-performing department. The Role As Office Coordinator, you will be central to the smooth running of the Property Management function. You will provide comprehensive administrative, financial and client service support, ensuring our landlords and tenants receive an efficient and professional experience at every stage of the tenancy lifecycle. This is a varied role requiring strong organisational ability, attention to detail and the confidence to manage multiple priorities in a fast-paced environment. Key Responsibilities Managing incoming calls and directing enquiries appropriately Maintaining detailed and accurate file notes and CRM records Producing tenancy documentation, standard correspondence, check-in/check-out paperwork and invoices Coordinating property visits and tenancy appointments Notifying utility providers of tenancy changes Producing rent arrears reports and assisting with the collection of outstanding payments Monitoring contractor debt and liaising with suppliers to resolve queries Assisting with monthly landlord reporting Supporting managed-only tenancies, renewals and tenancy swaps Working closely with Client Accounts and other internal departments Maintaining departmental standards and compliance procedures About You The ideal candidate will demonstrate: Previous experience in property management, lettings administration or a similar role Excellent organisational and time management skills Strong written and verbal communication High proficiency in Microsoft Office, particularly ExcelConfidence working with CRM systems and databases A proactive, solutions-focused mindset A professional and customer-focused approach What We Offer Competitive salary with commission structure Hybrid working model Supportive and collaborative team environment Structured performance reviews Opportunity for career development within a respected property brand About The Company Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year. Perks That Make a Difference: Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades. We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Role Summary: Mill Yard is a new mixed use campus in central Cambridge comprising of 110,000 sq.ft of flexible office space across three buildings, 70 build to rent residential apartments, Green and Community spaces including a creche/nursery alongside a cluster of ground floor retail/food outlets. The building is a 5 NABERS and BREEAM Outstanding. JLL are appointed as Property Manager by the building owner, RAILPEN by way of a Property Management Agreement (PMA) where JLL report directly to the owner's asset management advisor. The GM will work with the JLL Property Management Team to ensure the JLL PMA scope is delivered to the highest possible standard. The GM role will be based at the building and will have key responsibility for delivery of all landlord operations. The GM will be JLL's and the building owners' 'ambassador' and must maintain and promote the property's service delivery and position in the locality as best in class for occupiers to work in. In addition to working alongside the JLL PM Team, the GM will have a close working relationship with RAILPEN's asset management department, as well as senior representatives of the building tenants. Team Structure Reporting to the JLL Client Lead and taking direction from the PM Surveying Team, the General Manager will have line management responsibilities for the on site Community Facilities Coordinator and roles that may be added to the team at a later date. You will work closely in a number of 'virtual teams' within PM including surveying, sustainability, and accounts teams. Key Responsibilities Client Service Key duties include: understanding the Clients' objectives and instructions in relation to the property. Assist in client reporting concerning all on site operational issues and customer relations. Act as lead for the client in all matters relating to the operation of the property to establish and enhance brand image. Customer Experience Establish and manage a property strategy with a view to providing a high standard of customer service that enhances the customer experience and develops a property partnership community. Regularly meet with the occupier representatives to fully understand their wants and needs within the property. Manage the on site service partner teams to ensure optimal customer satisfaction and minimise the downtime when service interruption occurs. Liaise with the Client to undertake periodic customer feedback sessions and respond to occupier feedback with a view to achieving positive outcomes and consistent high levels of customer satisfaction. Operations Management Lead, develop and inspire the on site Mill Yard Management Team (both directly employed and sub contracted) to deliver high standards of service at the property. Working with the JLL PM Team ensure the JLL PMA scope is delivered and all SLAs and KPIs are met such that service excellence is delivered throughout all areas of on site operations. To be responsible for the implementation of agreed best practice in accordance with the JLL PMA and JLL's Facilities Management Best Practice policies in the following areas: service charge financial management, information/communications, procurement, operations, repair & maintenance, social & environmental responsible management, customer experience and human resources (training and development) ensuring: customer service delivery standard systems and procedures standard documents and templates audit and inspection. reduction of risk consistent high standards of service delivery (and their measurement) improved reporting to clients Inform the JLL PM Team and Client of any occupier matters that may influence valuation/investment considerations including assistance in monitoring occupiers' compliance with covenants. In conjunction with the JLL PM Team, ensure the financial management of the property, through the preparation of service charge budgets, the monitoring of agreed budgets to pre defined cash limits, expenditure variance reporting and service charge reconciliation, is delivered to JLL accounting practices. To include the administration of non recoverable budgets. To understand the principal terms of occupier leases as they affect the property management of the building and the Client's obligations to provide services including clarity on the extent of the common areas. Ensure that the procurement of all supplies and services at the property is undertaken in accordance with JLL's PMA and JLL's procurement policy to ensure the highest standards for the best value. Ensure high quality health and safety practices are maintained, in accordance with best practice guidelines from central support under the JLL's risk management programme. Ensure all aspects of the JLL PMA, Client's ESG requirements and JLL's 'Socially Responsible Management' programme is implemented in relation to environmental & sustainability policies. Be familiar with all heating, ventilating, mechanical and electrical equipment at the property and have a sound understanding of the purpose and general working of such equipment. Ensure maintenance contracts in place cover specification as defined within the O&M manual requirements and do not negate warranties/guarantees. Where required, work with appointed professional consultants Building Surveyors/Architects/Designers consultants as well as MEP, VT and Energy consultants. Ensuring the timely and cost effective completion of reactive and planned maintenance requirements. Have knowledge of all building equipment and ensure maintenance contracts are in place to cover operation and maintenance requirements. Manage properties in accordance with JLL's policies and procedures, ensuring adherence to best practices as outlined on the PAM Process Hub site. Monitor vacant/void properties as per the clients' insurance policy, where applicable. Implement regular inspection programmes in compliance with insurance and regulatory requirements. Assist in submitting insurance claims and obtaining quotes or works as instructed by insurers or loss adjusters as necessary. Ensure properties are ready for sale, handling due diligence inquiries related to facilities for both disposals and lettings. Required Qualifications, Skills and Experience Excellent customer service skills and a track record of implementing successful customer orientated activities. Strong management experience gained within a high profile Grade A office environment. Experience of mobilising a Grade A office building from pre practical completion to a business as usual state. Able to collaborate and partner where appropriate with the key stakeholders to deliver a high class environment reflective of the asset. Able to represent the Client's interests at meetings, events and within the LaSalle community. Able to demonstrate a strong understanding of building design and base build management. A proven track record in managing and motivating on site operational management teams. Experience of managing service charge budgets and major CAPEX projects. Strong commercial acumen and understanding of service charge management. Strong leadership skills to build a team, effectively manage and motivate the team to achieve a high level of performance and to exceed targets. Accountable and resilient. Ability to work under pressure. Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently. Ability to communicate at board room level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk and awareness of desired business objectives. Location On site -Cambridge, GBR, Cambridgeshire, GBR Equality and Access Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at . At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data . click apply for full job details

ESTATES COORDINATOR Premier £25000 Office Based - Macclesfield ROLE OVERVIEW You will play a key role in keeping our developments running smoothly, acting as the central hub between residents, contractors and property managers. With a calm, professional approach, you will coordinate repairs and maintenance, manage information and documentation, and make sure communication is clear, timely and helpful. Working alongside experienced property managers, you will bring structure and pace to day-to-day operations. Your diligence, eye for detail and people-first mindset will help deliver reliable service and a great experience for our customers and partners. ROLE EXPECTATIONS Most days you will manage a busy inbox and phone line, triaging enquiries, logging jobs and updating stakeholders. You will raise work orders, schedule contractors, chase progress, and keep records accurate and compliant in our systems. You will support meetings, reports and site visit logistics, ensuring nothing falls through the cracks. WHAT SUCCESS LOOKS LIKE Residents and clients receive timely, clear updates and feel well looked after. Work orders are raised accurately, progressed proactively and completed on time. Compliance documents, permits and records are complete, current and easy to find. Contractor performance is monitored, with quotes compared and value achieved. Data in our systems is accurate, enabling confident reporting and decisions. Colleagues trust you as the go-to coordinator who keeps actions moving. HOW YOU'LL SPEND MOST OF YOUR TIME Managing emails and calls, logging enquiries and allocating actions. Raising, tracking and closing work orders, POs and invoices in line with process. Coordinating contractors: obtaining quotes, scheduling visits and arranging access. Maintaining H&S and compliance documentation, permits and insurance records. Preparing communications, notices, packs and updates for residents and stakeholders. Organising diaries and logistics for site inspections, meetings and follow-up actions. WHO THIS ROLE IS FOR You are highly organised, detail-focused and thrive in a fast-paced, service-led environment. You communicate with warmth and clarity, even under time pressure. You take ownership, follow through and keep others informed without being chased. You balance empathy with firmness to resolve issues and move work forward. You enjoy being the operational anchor who makes complex moving parts work. EXPERIENCE THAT HELPS Coordination or administrative experience in property, block management, lettings or facilities. Scheduling and liaising with contractors or suppliers, including access and permits. High-volume customer service with case management and SLA tracking. Using CRM or property management systems and confidently handling spreadsheets. Basic understanding of building maintenance, compliance and H&S documentation. WHAT WE OFFER Competitive salary, aligned to experience Annual salary review 25 days holiday + bank holidays Birthday leave Buy and sell annual leave (up to one week) Westfield Health cash plan + Westfield Rewards perks platform Fully funded learning and development Support for professional qualifications including TPI, RICS and more Company pension scheme Car allowance for eligible roles Employee referral scheme Enhanced maternity and paternity pay (service-dependent) Volunteer leave ABOUT PREMIER Premier is a leading residential property management company with a strong national presence across England and Wales. We manage a diverse portfolio of developments, from landmark city centre apartment blocks and luxury residences to new build estates, historic listed conversions, and sustainable communities. As part of the Odevo Group, we combine the expertise and relationships of a trusted operator with the strength, technology and ambition of an international leader in property management. That means better tools, more opportunities, and a clear path for our people to grow. We are proud members of The Property Institute (TPI) and The Property Ombudsman. Our vision is to be the trusted partner in property management, placing people at the heart of what we do, delivering service excellence through innovation, integrity, and genuine care. If you are looking for a role where you will be trusted, supported and developed, within a business that is ambitious, values led, and genuinely invested in its people, Premier is a great place to build a long term career. HOW WE HIRE Initial conversation with our talent team Interview focused on your coordination skills, customer care, organisation, problem-solving and ability to manage multiple stakeholders in a property operations environment We aim to complete the process within two to three weeks and communicate clearly throughout.