13 jobs found

CHANGING ATTITUDES • TRANSFORMING LIVES • CREATING SECOND CHANCES THE CLINK CHARITY Director of Finance and Resources Salary: £70,000 - £80,000 (dependent on experience) Contract: Permanent Working Pattern: Full-time; 39 hours per week Location: Herne Hill Head Office, London (4 days per week in the office) Closing Date: Friday 12 December 2025 ABOUT THE CLINK CHARITY The Clink Charity, founded in 2009, aims to prevent and reduce reoffending through training, rehabilitation and support. We deliver hospitality and horticulture training behind prison walls and in the community, creating an environment where students gain skills, confidence and qualifications to rebuild their lives. We have trained approximately 5,000 people in prison and delivered 2,600 City & Guilds qualifications across hospitality and food courses. A unique part of The Clink is our post-release support and mentoring programme, supporting individuals with health and mental health needs, housing, employment, family connections and friendships. The charity operates a fine-dining restaurant inside HMP Brixton, training kitchens across the prison estate, horticulture projects at HMP Send and HMP Erlestoke, a commercial bakery in Brixton, and a bespoke delivery service, Catered by Clink. Clink Events is our social enterprise catering business, with food produced by women in HMP Downview and an additional kitchen in Herne Hill. Alumni provide front-of-house service at major London venues including the Guildhall, Science Museum, Cutty Sark, Kew Gardens and the Camden Roundhouse. In 2024, across 218 events, The Clink served 36,000 people. More information is available on our website and social media channels. DUTIES AND RESPONSIBILITIES General Responsibilities: Overall responsibility for financial management, including strategic planning, reporting, budgeting, systems and controls. Responsibility for IT, HR, premises, lettings and administration. Active member of the senior leadership team, working with colleagues and the Board of Trustees. Promote the Charity's ethos and support charity initiatives and policies. Financial Responsibilities: Develop and implement the financial strategy and conduct financial modelling for strategic decision-making. Lead all financial procedures and reporting, including monthly budget monitoring, management accounts and annual accounts. Maintain financial controls, standards and systems. Prepare and maintain budgets, financial plans and forecasts. Provide information for financial returns, bids and grant claims. Maintain the Asset Register and Risk Register. Negotiate, manage and monitor tenders, contracts, licences and service agreements. Act as cost centre manager for designated budget areas. Advise staff on financial matters. Manage key charity resources such as printers, transport and other significant assets. HR Responsibilities: In liaison with HR Managed Services (Solutions 22), oversee an effective HR function covering recruitment, induction, training, payroll, pensions, performance, retention and wellbeing. Ensure the CEO and leadership team have access to HR advice and data. Oversee policies and procedures and ensure the Handbook is updated in line with legislation. Premises Management: Lead responsibility for the Head Office site, including maintenance and development. Report to the CEO and Trustees on premises issues and recommend repairs or capital works. Liaise with contractors regarding building maintenance. Monitor energy consumption and implement savings. Prepare an annual maintenance plan and capital work forecasts. Manage income from facility lettings and other revenue sources. Manage the premises budget and ensure value for money. Health and Safety: Act as Health and Safety Officer and ensure compliance with all legislation and procedures. Prepare and update the emergency plan and risk analysis. Conduct regular health and safety risk assessments. Ensure First Aid requirements are met and logs maintained. Arrange health and safety training. IT Support: Manage the IT Services contract with Computerlink. Ensure IT systems and devices are well maintained. Plan and oversee IT projects and updates. Ensure e-safety and GDPR compliance. Ensure systems are protected against cyber-attacks. Ensure all necessary IT licences are in place. Risk Management and Data Protection: Maintain risk management procedures and disaster recovery plans. Monitor risk policies to minimise organisational risk. Maintain and update the operational Risk Register. Oversee insurance arrangements. Liaise with the Data Protection Officer and ensure compliance with data protection and FOI policies. Ensure staff receive data protection training and respond to subject access and FOI requests. Other Duties: Follow safeguarding and child protection policies. Maintain confidentiality of records and information. Participate in training and maintain professional development. Induct and train new staff as required. Collaborate with colleagues across the organisation. Comply with Equal Opportunities policies. Support whole-charity initiatives and events. Attend Trustee Board and Committee meetings when required. Line Management: Finance Manager and Accounts Officer. Relevant contractors (IT, HR, cleaning). Duties may vary at the reasonable discretion of the CEO. The Clink Charity is committed to safeguarding and promoting the welfare of children and young people. An enhanced criminal record check is required before appointment. HOW TO APPLY To apply, send your CV and a supporting statement (maximum 2 sides of A4) to Lizann Barnwell by an email via the button below. In your supporting statement, address the criteria in the person specification and provide evidence of how you meet them. Closing date: Friday 12 December 2025. Interview dates: First stage: week commencing 5 January 2026. Second stage: week commencing 12 January 2026. Only shortlisted candidates will be contacted. If you do not hear within two weeks of the closing date, your application was unsuccessful. If you would like an informal discussion about the role, calls with Chief Executive Donna Marie Edmonds can be arranged. APPOINTMENT PROCESS After the closing date, the recruiting manager and panel will shortlist applicants who meet the essential criteria. Late applications are not considered. Interview Shortlisted candidates will attend a selection process conducted by a panel of two or more. Any additional requirements (tests, presentations) will be communicated in advance. Interview Outcome Candidates will be informed verbally or in writing. The successful candidate will receive a written offer. Unsuccessful candidates may request feedback. References Successful applicants must supply two referees. References will only be contacted with permission after a conditional offer has been made. Offers of employment are subject to satisfactory references, right-to-work verification, qualification checks (where applicable) and a DBS check (where required). Personal Information Personal data will be used only for recruitment purposes. See our website Privacy Notice for details. EQUALITY, DIVERSITY AND INCLUSION (EDI) We welcome applicants from all backgrounds and particularly encourage applications from disabled people, LGBTQIA+ individuals, Black, Asian and Minority Ethnic applicants, and those experiencing marginalisation. ACCESSIBLE RECRUITMENT If you have a disability or specific needs and require adjustments at any stage of the process, please let us know in your application.

Interim Senior Procurement Officer - Property Management About Us Connect2Dorset is a managed service agency owned by Dorset Council, providing temporary, contract and interim opportunities within Dorset Council. Our service is built on our values of being ethical, trustworthy and caring, with profits returned to our Local Authority shareholders. Location: Hybrid (minimum 2 days in office per week) Contract: Interim - 4 months Day Rate: Competitive (Inside IR35) Start Date: Immediate Proven experience in public sector procurement, ideally within property, housing, or construction in a local authority setting. Strong knowledge of UK procurement legislation and contract forms (JCT, NEC). Role Purpose We are seeking an experienced Interim Senior Assets & Property Procurement Officer to lead urgent and complex procurements. This role will support the delivery of high-value contracts for property management during a critical period of transition. The primary purpose of the recruitment is a skilled procurement officer with an understanding of property management. This supports the strategic procurements including: managing agents for farms, hotels and industrial units (must be PA23); lease management and lettings; and fire strategies & risk assessments. Key Responsibilities Manage end-to-end procurement processes for property-related contracts, including repairs, planned maintenance, compliance testing, and construction projects. Ensure all procurement activity complies with UK public procurement regulations, the Procurement Act 2023, and local authority standing orders. Prepare tender documentation, lead supplier engagement, and oversee evaluation and award processes. Advise internal stakeholders on procurement strategy, risk management, and contract compliance for property and asset services. Oversee supplier performance and manage contractual obligations, including KPIs and SLAs. Support the development and delivery of frameworks and dynamic purchasing systems for property maintenance and construction services. Drive social value and sustainability outcomes in property-related procurements. Maintain accurate records for audit and governance purposes. Provide expert guidance to internal teams during a period of transition or high workload. Essential Skills & Experience Proven experience in public sector procurement, ideally within property, housing, or construction in a local authority setting. Strong knowledge of UK procurement legislation and contract forms (JCT, NEC). Ability to manage multiple high-priority projects under tight deadlines. Excellent stakeholder engagement and negotiation skills. Immediate availability and ability to adapt quickly to changing priorities. Desirable MCIPS or equivalent procurement qualification. Experience delivering social value and sustainability objectives in procurement. Familiarity with e-tendering platforms and contract management systems. Working Conditions Hybrid working model (minimum 2 days in office per week). Some travel across the local authority's property estate may be required.

Looking to start or develop a career in housing? A local authority in Leicestershire are looking for a motivated and reliable Lettings Officer to join their allocations team, supporting the lettings of social housing properties across the borough. The role will involve conducting property viewings with prospective tenants, managing tenancy start-ups and end-of-tenancy processes, and undertaking associated administrative duties. You will also be required to identify and address tenancy-related issues, including having professional but sometimes challenging conversations with customers where needed. Full training will be provided. This is an office-based role with daily attendance required . Travel across the borough will also be necessary, so a full UK driving licence and access to a vehicle is essential. The ideal candidate will have: Strong communication and interpersonal skills Confidence when dealing with sometimes challenging situations A customer-focused approach The ability to travel independently across the borough Interviews will be taking place Thursday and Friday this week as they would love someone to join the team this side of Christmas. This is an excellent opportunity to build a career in housing within a local authority and make a positive impact in the community. If you are interested, please send your CV to (url removed), along with your availability for a call.

PRS Officer Leicester, Leicestershire Temporary, 3 Months + 25-28 Hourly Are you passionate about helping tenants access quality Housing? Sellick Partnership are looking for a Private Rented Sector Officer to join a team in Leicester This is a fantastic opportunity to make a real difference by sourcing and securing homes for households in need The general duties of the PRS Officer will include: Sourcing and procuring PRS properties for households currently in temporary accommodation Building and maintaining strong relationships with landlords, letting agents, and property partners Matching and referring suitable tenants, supporting successful and sustainable tenancies Managing tenancy paperwork and compliance, including agreements and statutory requirements Work closely with internal teams (Housing Benefit, Environmental Health, etc.) to ensure smooth tenancy management Conducting Housing property inspections and respond to tenancy management issues promptly Ensuring compliance with housing legislation and contractual obligations What the Private Sector Rented team are looking for: Experience in lettings, property management or housing procurement Strong knowledge of the private rent sector and tenancy legislation Great Housing relationship building skills Full UK driving licence and access to a vehicle (desirable) If you are interested in the PRS Procurement Officer role, please click "Apply" now. For more information on the Private Sector role - please contact Ebony Simpson in the Derby Office at Sellick Partnership Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.

Head of Live and Work Space Hours: 35 hours (full-time), Mon to Fri 9am-5pm Location: On-site, Bow Arts office Salary: £40,000 Benefits: 25 days holiday entitlement, Cycle Loan Scheme, Tech Loan Scheme, Season Ticket Loan Scheme, Workplace Pension, Staff socials. Duration: Permanent Responsible to: The CEO Responsible for: Live & Work Space Team Leader, 4 x Studio Managers, Live & Work Space Administrator, Maintenance Officer About Bow Arts: Bow Arts stands as London's foremost provider of services for artists, offering some of the capital's most affordable work and living spaces to early-career creative professionals across 15 sites and spanning 7 London boroughs. We currently focus activity around three main 'Hubs': Bow Road in Tower Hamlets, Royal Albert Wharf (RAW) in Newham and the Lakeside Centre in Abbey Wood, Thamesmead. Our largest studio project is based in Camden and supports 245 artists in converted ex council residential spaces adjacent to the HS2 Site. Our Learning services partner with approximately 90 schools annually, enhancing social mobility, attainment, and access for over 10,000 young people every year. We offer training programs for artists and teachers, and we generate hundreds of professionally paid work opportunities for artists in schools each year. Our Arts and Events services manage our gallery, the Nunnery, which serves as a dynamic hub, supporting thousands of early-career artists through profiled prizes, open calls, residencies, and Creative Professional Development programs. Our Partnerships and Places team manages Bow Arts' hub sites, supporting local residents and tenants, working with our partners to initiate exciting opportunities across London to both access and produce art. Established 30 years ago, we pioneered an innovative charitable social enterprise model dedicated to growth, affordability, and accessibility in the arts. Today the Trust has grown into one of the countries most respected and unique service providers for the arts that invests 100% of its surplus back into the creative services it provides. We remain steadfast in our commitment to London's local communities and we are passionate and dedicated to nurturing the success of our artists while partnering with some of London's largest businesses. We believe that affordability remains the best access into the arts. Bow Arts is organised into five key departments: Live & Work Space - managing studios and residential spaces. Learning - offering training and employment opportunities for artists in schools. Arts & Events - growing audiences and supporting emerging talent. Partnerships & Places - developing partnerships across London. Core Services - finance, governance, HR, systems and marketing. Our organisation is a fast-paced, friendly environment built on innovation, transparency, and openness, which has become the foundation of our reputation. Role Overview: The Head of Live & Work Space is a key role for Bow Arts. The property portfolio is the financial driver for the charity supporting all our charitable work alongside over 1,100 of our direct artist beneficiaries. You will be responsible for maintaining both revenue streams, as well as healthy safe places to live and work. The Trust currently manages 26 buildings across 15 sites predominantly in east and southeast London. We manage and refurbish all our properties ourselves. The portfolio is a mixed tenure, 25% currently owned with a further 25% in the pipeline, the remaining properties are leasehold from meanwhile rolling leases to 10 years. The properties range from Grade II listed buildings, classic redbrick to ex-local authority residential flats and through to mixed use new build properties. Our landlords are our partners, they include housing associations, local authorities, private landlords and developers, our work supports the delivery of their community improvement pledges. You will be expected to maintain excellent relationships with our partners and landlords. The department consists of 8 team members, a Head of Department (this role), a team leader, four studio managers, a team administrator and a maintenance officer. The team is responsible for the marketing and lettings of all our spaces and for the maintenance and health and safety of our buildings. Staff are the key point of contact for our artists, ensuring rents are paid, debts managed and people have access to all our other support services. You will need to be able to manage and communicate clear financial budgets and targets and you will assist in expanding our portfolio and offer. We are looking for an individual who is keen to grow with us and support the growth of the charity and our partnership interests. We are looking for someone with an affinity for the sector and with experience in managing the day-to-day activity and challenges of a diverse portfolio and a large number of tenants. Someone who is a clear communicator and capable of running a team and who is able to report at an executive level. Senior Team: Contribute to the business planning and be accountable for the delivery of Bow Art Trust's objectives, particularly in relation to development, investment, procurement and maintenance of the property portfolio. Regularly attend and contribute to Board meetings and deliver high quality reports and management information to the Senior Team, the Board and board sub committees as required. Finance & Reporting: Maintain good quality management information to support the financial and operational management of the Studios and property portfolio. Assemble and present high-quality reports on the performance of the property portfolio to the Senior Team and the Board as required. Produce Annual Departmental Budgets, Operational Plans and set yearly targets. Maintain monthly finance reports and quarterly Management Reports for the Chief Executive and Board, highlighting and finding solutions for key variances. Property: Take day to day responsibility for management of the Trust's property portfolio. Ensure that void spaces are kept to a minimum and that all spaces are marketed and let in the most time efficient manner. Be responsible for licenses, lease renewals, management agreements, rent reviews and property related indemnities and contracts. Be responsible for keeping debt to a minimum, recovery management and reporting. Oversee Fire, Health and Safety Risk Assessments and coordinate checks and servicing of all Fire and Health and Safety systems. Oversee and manage maintenance programmes and remedial works in a costed, affordable and timely fashion, monitoring and remediating variances. Manage and review contracts and contractors to ensure they are appropriate and offer best value. Provide professional support to staff on compliance matters. Be the responsible officer for dealing with emergency property maintenance and compliance matters. Oversee the project management and refurbishment of new buildings and manage budgets. Staffing: Line management, monitoring and evaluation of staff against an agreed appraisal system. Ensure that roles and accountabilities are clear and individual and team performance are regularly monitored and that underperformance is addressed in a timely fashion. Ensure all staff are supported through regular feedback, both informal and formal in line with appropriate policies and procedures, to achieve agreed outcomes. Other: Ensure compliance with Bow Arts policies and procedures, inc: Equality and Diversity, Financial Regulations and lead on review and renewal of the Health and Safety policy. Maintain confidentiality agreements and conduct yourself in a professional manner during the course of your duties. Demonstrate a willingness to undertake training as required for the development of the post and enhancement of the company's skill base. Engage with staff and clients of Bow Arts in a positive and constructive manner and to attend such meetings as the post requires in order to fulfil its aims. Promote the aims and objectives of Bow Arts by acting as an ambassador for the organisation in a pro-active and informed manner. Undertake other duties consistent with the level of the post. Person Specification: Experience in prioritising busy workloads and meeting deadlines. Knowledge and experience of property and facilities management, with a particular focus on workspaces. Knowledge and experience of property refurbishment, tender processes and managing contractors. Knowledge and understanding of current Health and Safety Legislation, with particular regard to those factors applying to managed workspaces. Experience of line-managing a range of staff. Experience of developing and managing budgets. Experience of liaising with a range of organisations and individuals at many levels, including local authorities, developers, planners, funders. Ability to communicate clearly and effectively. IT literate. Motivated and organised.

About Us Harris Primary Academy Purley Way has been open since 2016 and is Ofsted rated Outstanding in all areas. At full capacity there will be 21 classes from Reception to Year 6. We opened with a Reception cohort and are growing by a year group at a time with currently over 570 pupils on roll from Reception to Year 6. The whole community strive for Harris Primary Academy Purley Way to be the best it can possibly be which is encapsulated by our vision statement: "Excellence for All". Summary Do you have experience with finance management in either a professional or school capacity? Our thriving academy is looking to appoint a dedicated and resourceful individual as Finance Officer to oversee financial duties across Harris Primary Academy Purley Way on a 12-month fixed-term contract. The actual salary for this role will be £26,804.88-£28,381.95 (40 weeks per year, 37.5 hours per week). Main Areas of Responsibility Your responsibilities will include: Creating purchase orders Obtaining authorisation for, coding and posting purchase invoices Checking of all deliveries to the Academy, liaising with site staff as to distribution of order Raising cheques / BACS for purchase invoices Making payments Journal entries on accounting system Cash / bank reconciliation and reports Collecting money from students for educational visits Reconciling the petty cash on a monthly basis Reconciliation of academy credit card Liaison with cost centre budget holders Maintenance of Fixed Asset Register Academy banking Assisting Finance Business Partner in monthly balance sheet reconciliations Dealing with incoming and outgoing finance post To administer finances in relation to peripatetic music tuition, music subsidies and Food Technology consumable costs Raising sales invoices for lettings Banking of cash and cheques Supporting the Academy in finding ways to raise capital funding Creating a business plan for lettings and liaising with the Executive Principal to action Supporting any Academy training events that may raise capital Giving financial support for any capital spend projects Finding ways in which the Academy can get better value for money, through better procurement or other innovative ideas Working with Federation Business Partner and Principal in agreeing priorities for expenditure and monitoring the effectiveness of spending and usage of resources to ensure value for money Ensuring all matters regarding Academy insurance are dealt with in line with Federation procedures Ensuring the academy's financial procedures operate in accordance with statutory guidelines, Academies financial regulations and guidelines set out in the academy's policies and procedures Providing statistical information as required by the DCSF, other funding providers and Principal Familiarity with all the different funding streams that make up the academy budget and be aware of who has direct responsibility for each one Supporting the process of and responding to audit reports and implementation of recommendation Reading and understanding the Academies Financial handbook and check the Academies compliance reporting any concerns to the Finance Business Partner and the Principal Overseeing all contracts, register at the Academy, ensuring all information is kept up to date Monitoring financial and quality issues relating to academy meals contract Managing payroll, liaising with EPM as required Working with Federation Estates Managers, Projects Team and procurement to check best value for money when the Academy is considering new contracts or services Working with FBP when contracts are due for renewal and ascertain value for money and quality of service are in line with expectations Communicating any concerns regarding contracts with suppliers as required Supporting in any tendering process Qualifications & Experience We would like to hear from you if you have: Qualifications to A level or equivalent Knowledge of school finance systems Knowledge of a variety of financial recording systems Knowledge of the budget setting process Understanding of the role and function of external audit At least three years' experience working in a finance department Experience of working within financial controls Experience of assisting with budget setting and budget management For a full job description and person specification, please download the Job Pack. Professional Development & Benefits Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan and many other benefits. Learn more about our benefits on our website. Safeguarding Notice The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed. Equal Opportunities The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment. Next Steps If you have any questions about this opportunity, please send us an email, or call to arrange a conversation. Before applying, please download the Job Pack for full details on the job responsibilities and person specification. This will be helpful for you when completing your application, and throughout the recruitment process. We encourage you to apply as soon as possible as we may interview and offer to a candidate before the closing date. Please note that we only accept applications submitted before the closing date via our careers website.

Customer Services Advisor We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services. Position: Customer Services Advisor Salary: £28,357 per annum Location: Hammersmith with hybrid working Hours: Full time, 35 hours per week including a mandatory office day on Tuesdays Contract: Permanent Closing date: Friday 19 December 2025 Interview date: Week commencing 12 January 2026 About the Role You will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported. Key responsibilities include: Managing customer enquiries by phone and email, providing clear and accurate information Handling tenancy and responsive repair queries, raising works orders and keeping residents informed Keeping records and systems updated with detailed and accurate notes Liaising with contractors to ensure repairs are completed efficiently Supporting rent and service charge enquiries, including taking payments Helping to manage voids and lettings by keeping applicant information up to date Working with colleagues across the organisation to ensure a seamless and resident focused service Responding professionally to complaints and helping drive improvements based on resident feedback Ensuring all work complies with policies, procedures, safeguarding and data protection requirements About You We are looking for someone organised, calm under pressure and committed to delivering the best possible customer experience. You will have: Experience providing high quality customer service, including managing difficult conversations Excellent written and verbal communication skills Strong IT skills, including confidence using Microsoft Office Experience handling a high volume of calls Ability to prioritise workload and work to deadlines A collaborative approach and the confidence to use your own judgement Empathy, professionalism and a commitment to supporting residents An understanding of equality, diversity and inclusion It would be an advantage if you have experience with works ordering systems or Microsoft Dynamics, or knowledge of basic property maintenance, but full training will be provided. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women's housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Officer, Housing Assistant, Resident Liaison Officer, Repairs Administrator, Contact Centre Advisor, Customer Support Advisor. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you ll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life s changes, to resolving challenges with empathy and professionalism, you ll be a trusted presence and a force for good. What You ll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won t just be managing housing - you ll be creating safe, supportive environments where people can thrive. Every day, you ll make a meaningful impact in someone s life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day s leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We re committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-

A place to create moments that matter. Location : Bradford, Hybrid Salary : £28,793 per annum Permanent , 35 hours per week, Monday Friday 9am-5pm. Thousands of families across the country rely on them for a safe, affordable home. And as the housing crisis deepens, the work they do has never been more important. It s this belief - that everyone deserves a place to call home - that drives everything they do. Together, they find new ways to understand and champion their customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Are you ready to go above and beyond to market their properties and onboard their customers into their new homes? Our client is looking for an Lettings Coordinator to join their team in Bradford. As an Lettings Coordinator, your primary responsibility will be to advertise their empty homes and successfully onboard new customers. You will work as part of a specialist national lettings team, advertising homes directly and in collaboration with Local Authority partners. Your role is essential in ensuring that properties are advertised fairly, transparently, and in line with relevant legislative and policy frameworks. Moving into your new home should be an exciting experience so you ll work closely with their customers, providing support with the application process, keeping them up to date with their progress and ensuring they feel fully informed throughout their journey. Empathy and discretion are key as you'll discuss each customer's circumstances in detail to assess their eligibility and signpost them to any support services they may need. It's a challenging but rewarding role. Resilience is a key trait as some conversations may not result in a tenant sign up. You'll need to be highly organised to ensure they're speaking to the volume of customers needed to convert an empty property into a customers new home. About you • Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements. • CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience. • Proven experience building successful working relationships with external partners, particularly within the housing sector. • Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels. • Intermediate to advanced proficiency in MS Office applications and specific business software. • Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively. • Strong record-keeping skills with knowledge of GDPR. A place to build a future They have big ambitions. That means they need people who are driven to succeed and eager to grow. Here, you ll have the opportunity to learn new skills, thrive in their collaborative environment, and take your career in different directions. They also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because they believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. They also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of their recruitment process, please let them know they will ensure requirements are met. Please don t delay in submitting your application. Where roles are urgent or they receive a high volume of applications, they may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, our client does not currently hold a sponsorship license. If you re looking for a place you can make a positive difference to society, to their organisation and to your future, apply now. Recruitment Agencies: They work exclusively with partners on their preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Lettings Coordinator, Lettings Officer, Housing Allocations Officer, Allocations Coordinator, Housing Coordinator, Property Lettings, Housing Officer, Voids & Lettings, Empty Homes Officer, Customer Onboarding, Tenancy Officer, Tenancy Management, etc. REF-

Customer Services Advisor We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents and help deliver excellent housing services. Position: Customer Services Advisor Salary: £28,357 per annum Location: Hammersmith with hybrid working Hours: Full time, 35 hours per week including a mandatory office day on Tuesdays Contract: Permanent Closing date: Friday 19 December 2025 Interview date: Week commencing 12 January 2026 About the Role You will be part of a small and collaborative customer services team providing a reliable, positive and professional service to residents. Acting as the first point of contact, you will handle a high volume of enquiries, resolve issues quickly, and ensure that residents feel listened to and supported. Key responsibilities include: Managing customer enquiries by phone and email, providing clear and accurate information Handling tenancy and responsive repair queries, raising works orders and keeping residents informed Keeping records and systems updated with detailed and accurate notes Liaising with contractors to ensure repairs are completed efficiently Supporting rent and service charge enquiries, including taking payments Helping to manage voids and lettings by keeping applicant information up to date Working with colleagues across the organisation to ensure a seamless and resident focused service Responding professionally to complaints and helping drive improvements based on resident feedback Ensuring all work complies with policies, procedures, safeguarding and data protection requirements About You We are looking for someone organised, calm under pressure and committed to delivering the best possible customer experience. You will have: Experience providing high quality customer service, including managing difficult conversations Excellent written and verbal communication skills Strong IT skills, including confidence using Microsoft Office Experience handling a high volume of calls Ability to prioritise workload and work to deadlines A collaborative approach and the confidence to use your own judgement Empathy, professionalism and a commitment to supporting residents An understanding of equality, diversity and inclusion It would be an advantage if you have experience with works ordering systems or Microsoft Dynamics, or knowledge of basic property maintenance, but full training will be provided. About the Organisation The organisation provides affordable, safe and good quality homes for single women across London, with almost 1000 properties and the largest sheltered housing provision for single women in Kensington and Chelsea. With a proud history dating back to 1920, the organisation is driven by strong values, a resident first approach and a commitment to championing women s housing needs. These are exciting times, with over 160 new homes in development and a continued focus on delivering excellent services. Other roles you may have experience of could include: Customer Service Officer, Housing Assistant, Resident Liaison Officer, Repairs Administrator, Contact Centre Advisor, Customer Support Advisor. PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

A place to create moments that matter. Location : Bradford, Hybrid Salary : £28,793 per annum Permanent , 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Are you ready to go above and beyond to market our properties and onboard our customers into their new homes? We're looking for an Lettings Coordinator to join our team in Bradford. As an Lettings Coordinator, your primary responsibility will be to advertise Accent's empty homes and successfully onboard new customers. You will work as part of a specialist national lettings team, advertising homes directly and in collaboration with Local Authority partners. Your role is essential in ensuring that properties are advertised fairly, transparently, and in line with relevant legislative and policy frameworks. Moving into your new home should be an exciting experience so you'll work closely with our customers, providing support with the application process, keeping them up to date with their progress and ensuring they feel fully informed throughout their journey. Empathy and discretion are key as you'll discuss each customer's circumstances in detail to assess their eligibility and signpost them to any support services they may need. It's a challenging but rewarding role. Resilience is a key trait as some conversations may not result in a tenant sign up. You'll need to be highly organised to ensure we're speaking to the volume of customers needed to convert an empty property into a customers new home. About you • Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements. • CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience. • Proven experience building successful working relationships with external partners, particularly within the housing sector. • Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels. • Intermediate to advanced proficiency in MS Office applications and specific business software. • Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively. • Strong record-keeping skills with knowledge of GDPR. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Lettings Coordinator, Lettings Officer, Housing Allocations Officer, Allocations Coordinator, Housing Coordinator, Property Lettings, Housing Officer, Voids & Lettings, Empty Homes Officer, Customer Onboarding, Tenancy Officer, Tenancy Management, etc. REF-

A place to create moments that matter Location : Woodston Walk, Nottingham with flexibility to cover other schemes as required. 100% onsite. Salary : £29,580 per annum, pro rata Permanent , part time, 16 hours per week, can be worked over 4 or 5 days between 9am to 5pm, Monday - Friday . Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. The role At a time when safe, affordable housing is more vital than ever, your work can truly change lives. Join a team that believes everyone deserves a place to call home - and is committed to making that a reality. As a Specialist Housing Partner (Independent Living Housing Officer), you'll be at the heart of our Independent Living schemes, helping residents maintain their independence and feel part of a thriving community. From welcoming new tenants and supporting them through life's changes, to resolving challenges with empathy and professionalism, you'll be a trusted presence and a force for good. What You'll Do: • Be a visible, supportive presence in our schemes, building strong relationships with residents. • Work closely with lettings teams to ensure smooth move-ins and positive first impressions. • Encourage community engagement and help residents live independently for as long as possible. • Tackle issues like rent arrears, anti-social behaviour, and tenancy management with confidence and care. • Collaborate with internal teams and external partners to deliver joined-up support. Why This Role Matters: You won't just be managing housing - you'll be creating safe, supportive environments where people can thrive. Every day, you'll make a meaningful impact in someone's life. About you • Experience delivering housing management services within a specialist or generic housing context. • CIH Level 3 Certificate in Housing or equivalent (or willingness to work towards) or qualified through experience • Strong understanding of anti-social behaviour management and rental income collection processes. • Proven ability to manage multiple tasks and meet performance targets independently and as part of a team. • Excellent communication skills with the ability to engage effectively with customers, colleagues, and external stakeholders. • Knowledge of safeguarding practices within a housing context. • Regular business travel will be necessary to other Accent sites and off-site meetings as required Successful candidates will under go a DBS check. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day's leave to celebrate your birthday and the option to purchase more - a cash health plan, access to an online GP, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. We're committed to making our recruitment process accessible and inclusive. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may have experience of the following: Specialist Housing Partner, Independent Living Housing Officer, Housing Officer, Supported Housing Officer, Independent Living Coordinator, Scheme Manager, Housing Support Officer, Tenancy Support Officer, Tenancy Management Officer, Sheltered Housing Officer, etc. REF-