Senior Lettings Officer £40,000 Permanent Full-time Mon - Friday 9am - 5.00pm - Hybrid About Lampton Group Lampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. We are established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. We are made up of five distinct service business areas: About the Job The postholder will have full operational and performance responsibility for the effective management of lettings, voids, and rent increases across the portfolio. The role is critical to maximising rental income, minimising void loss, and ensuring the portfolio is managed in line with regulatory, contractual, and business objectives. The postholder will lead on performance management of void turnaround times and rent increases, taking a proactive, data-led approach and working closely with internal teams and external stakeholders to drive results. Key Responsibilities: - Full ownership and accountability for void performance, including void turnaround times, re-let times, and void loss, ensuring targets are met or exceeded. Lead and coordinate all activity required to minimise void periods, working closely with asset management, repairs, contractors, and third-party agents. Proactively identify and resolve blockages impacting voids and lettings performance, escalating risks where required. Rent Increases & Tenancy Renewals (Key Income Focus) Lead and oversee the annual rent increase programme, ensuring delivery is timely, compliant, and maximises income in line with policy and business plans. Serve and manage all statutory notices relating to rent increases. Monitor rent increases for expiring tenancies and to optimise rental income and improve retention. Ensure all rent increase and renewal processes are fully compliant, auditable, and completed within required timescales. New Tenant Onboarding Oversee the end-to-end onboarding of new tenants, ensuring all referencing, affordability checks, and compliance documentation are completed to a high standard. Performance Management & Reporting Own and produce KPI and performance reporting relating to lettings, voids, renewals, and rent increases. Analyse performance trends, identify risks and opportunities, and present clear recommendations to senior management. Stakeholder & Partnership Management Act as the primary liaison with internal teams, local authority partners, third-party agents, and external stakeholders in relation to lettings, voids, and rent performance. Represent the service in meetings, performance reviews, and project work as required Governance, Compliance & Continuous Improvement Ensure all activity complies with housing legislation, regulatory requirements, and internal policies. Contribute to the development and review of policies, procedures, and best practice relating to lettings, voids, and income maximisation. Maintain accurate records and ensure systems and data are robust, auditable, and up to date. Support Across Housing Management Services Provide hands-on support across the Housing Management team during periods of high demand, staff absence, or service pressure, ensuring service standards are maintained. Support cross-team working to ensure a coordinated approach to housing management, income protection, and resident experience. Requirement: A Full UK driving licence and access to a vehicle. Previous Experience and Skills Required: Ability to influence and challenge internal and external stakeholders Experience of working with financial or income-related targets Excellent knowledge of Renters Rights and an understanding of best practice and industry leading developments. Experience of using Housing management software Experience of working in a resident engagement or customer facing role. Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences. Ability to work collaboratively as part of a team, developing good working relationships with colleagues and external service providers. Analytical, with the ability to quickly solve problems through practical and innovative means. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. In return Lampton Group will offer you We are a LLW and NJC employer - nationally negotiated annual pay awards 23 days holiday allowance, plus bank holidays Free GOLDgym membership? Enhanced Maternity and Paternity leave?and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth - CPD training, structured development, and leadership opportunities Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. JBRP1_UKTJ
Mar 02, 2026
Full time
Senior Lettings Officer £40,000 Permanent Full-time Mon - Friday 9am - 5.00pm - Hybrid About Lampton Group Lampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council. We are established as a business that has a social heart with a commercial head that delivers outstanding services across the Borough. We are made up of five distinct service business areas: About the Job The postholder will have full operational and performance responsibility for the effective management of lettings, voids, and rent increases across the portfolio. The role is critical to maximising rental income, minimising void loss, and ensuring the portfolio is managed in line with regulatory, contractual, and business objectives. The postholder will lead on performance management of void turnaround times and rent increases, taking a proactive, data-led approach and working closely with internal teams and external stakeholders to drive results. Key Responsibilities: - Full ownership and accountability for void performance, including void turnaround times, re-let times, and void loss, ensuring targets are met or exceeded. Lead and coordinate all activity required to minimise void periods, working closely with asset management, repairs, contractors, and third-party agents. Proactively identify and resolve blockages impacting voids and lettings performance, escalating risks where required. Rent Increases & Tenancy Renewals (Key Income Focus) Lead and oversee the annual rent increase programme, ensuring delivery is timely, compliant, and maximises income in line with policy and business plans. Serve and manage all statutory notices relating to rent increases. Monitor rent increases for expiring tenancies and to optimise rental income and improve retention. Ensure all rent increase and renewal processes are fully compliant, auditable, and completed within required timescales. New Tenant Onboarding Oversee the end-to-end onboarding of new tenants, ensuring all referencing, affordability checks, and compliance documentation are completed to a high standard. Performance Management & Reporting Own and produce KPI and performance reporting relating to lettings, voids, renewals, and rent increases. Analyse performance trends, identify risks and opportunities, and present clear recommendations to senior management. Stakeholder & Partnership Management Act as the primary liaison with internal teams, local authority partners, third-party agents, and external stakeholders in relation to lettings, voids, and rent performance. Represent the service in meetings, performance reviews, and project work as required Governance, Compliance & Continuous Improvement Ensure all activity complies with housing legislation, regulatory requirements, and internal policies. Contribute to the development and review of policies, procedures, and best practice relating to lettings, voids, and income maximisation. Maintain accurate records and ensure systems and data are robust, auditable, and up to date. Support Across Housing Management Services Provide hands-on support across the Housing Management team during periods of high demand, staff absence, or service pressure, ensuring service standards are maintained. Support cross-team working to ensure a coordinated approach to housing management, income protection, and resident experience. Requirement: A Full UK driving licence and access to a vehicle. Previous Experience and Skills Required: Ability to influence and challenge internal and external stakeholders Experience of working with financial or income-related targets Excellent knowledge of Renters Rights and an understanding of best practice and industry leading developments. Experience of using Housing management software Experience of working in a resident engagement or customer facing role. Excellent verbal, written communication, presentation and interpersonal skills with the ability to adapt this approach for different audiences. Ability to work collaboratively as part of a team, developing good working relationships with colleagues and external service providers. Analytical, with the ability to quickly solve problems through practical and innovative means. Excellent customer focus and a genuine desire to achieve excellence in all areas of responsibility. In return Lampton Group will offer you We are a LLW and NJC employer - nationally negotiated annual pay awards 23 days holiday allowance, plus bank holidays Free GOLDgym membership? Enhanced Maternity and Paternity leave?and Pension Scheme Exclusive Discounts - save with Lampton Rewards and EE mobile offers Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers Sustainability Perks - cycle to work and electric car salary sacrifice scheme Career Growth - CPD training, structured development, and leadership opportunities Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. JBRP1_UKTJ
We are currently recruiting for a Senior Block Manager to join a growing and highly respected multi-disciplined property firm. This is an excellent opportunity for an experienced block manager who genuinely enjoys the blend of people, property, problem-solving, and leadership. The role offers real autonomy, responsibility from day one, and the opportunity to play a key role in shaping the future of a well-established residential portfolio. As a Senior Block Manager, you will be offered: Up to £55,000 basic Hybrid working Car allowance 5-day working week Full funding and support for relevant industry qualifications Engagement with respected industry bodies and professional networks Clear progression opportunities within a forward-thinking organisation A respected heritage combined with a modern, technology-driven mindset The Role As a Senior Block Manager, your duties will be: Leading on building safety, compliance, and cladding remediation projects Managing complex leasehold matters across residential blocks and estates Overseeing and mentoring a talented property management team Supporting a joined-up block management and lettings service model Ensuring legislative compliance and best practice across your portfolio Building strong relationships with leaseholders, freeholders, and contractors To be considered for the Senior Block Manager role, you must have: Proven experience in residential block/property management Strong knowledge of building safety legislation and compliance requirements Experience handling complex leasehold matters and major works projects Confident communicator with leadership capability Ideally working towards or holding a relevant professional qualification
Mar 02, 2026
Full time
We are currently recruiting for a Senior Block Manager to join a growing and highly respected multi-disciplined property firm. This is an excellent opportunity for an experienced block manager who genuinely enjoys the blend of people, property, problem-solving, and leadership. The role offers real autonomy, responsibility from day one, and the opportunity to play a key role in shaping the future of a well-established residential portfolio. As a Senior Block Manager, you will be offered: Up to £55,000 basic Hybrid working Car allowance 5-day working week Full funding and support for relevant industry qualifications Engagement with respected industry bodies and professional networks Clear progression opportunities within a forward-thinking organisation A respected heritage combined with a modern, technology-driven mindset The Role As a Senior Block Manager, your duties will be: Leading on building safety, compliance, and cladding remediation projects Managing complex leasehold matters across residential blocks and estates Overseeing and mentoring a talented property management team Supporting a joined-up block management and lettings service model Ensuring legislative compliance and best practice across your portfolio Building strong relationships with leaseholders, freeholders, and contractors To be considered for the Senior Block Manager role, you must have: Proven experience in residential block/property management Strong knowledge of building safety legislation and compliance requirements Experience handling complex leasehold matters and major works projects Confident communicator with leadership capability Ideally working towards or holding a relevant professional qualification
Senior Lettings Officer £40,000 Permanent Full-time Mon - Friday 9am - 5.00pm - Hybrid About Lampton Group Lampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council click apply for full job details
Mar 02, 2026
Full time
Senior Lettings Officer £40,000 Permanent Full-time Mon - Friday 9am - 5.00pm - Hybrid About Lampton Group Lampton Group was established by the London Borough of Hounslow in 2012 with the objective of trading local authority functions in order to generate financial surpluses and return those to the council click apply for full job details
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire - with scope for occasional hybrid working. Salary: £29,000 - £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity's mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Feb 27, 2026
Full time
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire - with scope for occasional hybrid working. Salary: £29,000 - £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity's mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client - Not For Profit People.
Company Overview: Clearview Recruitment are representing a highly regarded, independent property business with offices across Bristol and Bath. Known for their relationship-led approach and high service standards, this growing business manages a substantial residential portfolio and continues to invest in leadership, compliance, and customer excellence. Role Overview: Head of Property Management will take full strategic and operational responsibility for the Property Management function. You will lead the department's performance, compliance, profitability, service delivery, and team culture. This is a senior leadership role focused on accountability, operational excellence, and developing a high-performing team. Head of Property Management Key Duties Take full accountability for departmental performance and service standards Lead, coach, and develop Team Leaders and Senior Property Managers Recruit, train, and retain high calibre staff Foster a culture of ownership, resilience, and collaboration Set KPIs, monitor performance, and conduct regular reviews Head of Property Management Key Skills & Experience Senior level experience in property management and lettings Proven leadership and team development experience Strong knowledge of lettings legislation and compliance requirements Confident in managing escalations and complex tenancy situations Commercially aware and financially accountable Excellent leadership, coaching, and communication skills Emotionally intelligent with the ability to be firm when required Highly organised, structured, and process driven Solutions focused and able to perform under pressure Head of Property Management Package & Benefits £40,000 to £50,000 (dependent on experience) Full time, office based across Bristol and Bath Private medical, dental, and optical cover Paid parking (Bath) Propertymark membership included Access to in house coaching and counselling support Some hybrid working opportunities Regular team social events Opportunity to lead and shape a high performing department
Feb 26, 2026
Full time
Company Overview: Clearview Recruitment are representing a highly regarded, independent property business with offices across Bristol and Bath. Known for their relationship-led approach and high service standards, this growing business manages a substantial residential portfolio and continues to invest in leadership, compliance, and customer excellence. Role Overview: Head of Property Management will take full strategic and operational responsibility for the Property Management function. You will lead the department's performance, compliance, profitability, service delivery, and team culture. This is a senior leadership role focused on accountability, operational excellence, and developing a high-performing team. Head of Property Management Key Duties Take full accountability for departmental performance and service standards Lead, coach, and develop Team Leaders and Senior Property Managers Recruit, train, and retain high calibre staff Foster a culture of ownership, resilience, and collaboration Set KPIs, monitor performance, and conduct regular reviews Head of Property Management Key Skills & Experience Senior level experience in property management and lettings Proven leadership and team development experience Strong knowledge of lettings legislation and compliance requirements Confident in managing escalations and complex tenancy situations Commercially aware and financially accountable Excellent leadership, coaching, and communication skills Emotionally intelligent with the ability to be firm when required Highly organised, structured, and process driven Solutions focused and able to perform under pressure Head of Property Management Package & Benefits £40,000 to £50,000 (dependent on experience) Full time, office based across Bristol and Bath Private medical, dental, and optical cover Paid parking (Bath) Propertymark membership included Access to in house coaching and counselling support Some hybrid working opportunities Regular team social events Opportunity to lead and shape a high performing department
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire with scope for occasional hybrid working. Salary: £29,000 £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity s mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Feb 26, 2026
Full time
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire with scope for occasional hybrid working. Salary: £29,000 £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity s mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire with scope for occasional hybrid working. Salary: £29,000 £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity s mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Feb 26, 2026
Full time
Property Manager & Estate Administrator We have an exciting opportunity for a Property Manager & Estates Administrator to join a fantastic charity and oversee the management of half of the Trust's direct let residential property portfolio of around 160 homes. Position: Property Manager & Estate Administrator Location: Quenington, Gloucestershire with scope for occasional hybrid working. Salary: £29,000 £33,000 Contract: Permanent, Full time (35 hours per week) Closing Date: Wednesday 11 March 2026 at 23:59pm About the role: As Property Manager & Estate Administrator you will help the Trust uphold the highest standards of property management. You will provide general estate management administration and working closely with the Managing Agents and Finance team you will drive improvements in property management. The role involves completing timely rent reviews within the residential portfolio, as well as effectively managing debt levels, minimising void periods, maintaining strict compliance with regulatory standards, and efficiently overseeing repairs and maintenance within budget constraints. The role offers a blend of administrative duties and engagement with various stakeholders across the estates, playing a pivotal role in ensuring efficient operation, by offering day-to-day support to the Managing Agents. About you: We are seeking a motivated and results-driven individual, with excellent organisational skills to take on this interesting and varied role. You will also need to bring with you the following experience: Essential Skills and Knowledge: Proven experience in property, lettings or tenancy management, ideally within a rural or estate setting Strong knowledge of property legislation and regulatory requirements, with ability to stay updated Excellent written and verbal communication skills with a diplomatic and personable approach Highly organised with strong attention to detail and effective multitasking abilities Proficient in Microsoft Office and property management software (e.g. Landmark) Skilled in negotiation, problem-solving and managing tenant and contractor relationships Collaborative team player with a solution-focused mind-set and a proactive approach Discreet, professional and capable of handling sensitive situations with maturity and integrity If you feel you have the relevant skills and background, we would love to hear from you! About the organisation: The charity s mission is to improve life chances of children and young people through a range of Outdoor Learning experiences, enabling them to learn from nature, empowering them to have a positive impact on the environment. They are committed to creating a workplace where everyone thrives, regardless of background. Safeguarding is our priority, and all appointments are subject to relevant checks. Apply today and you will be joining a dynamic and welcoming team, where every member is valued and supported. Enjoy competitive benefits and a chance to make a real impact. Other roles you may have experience of could include: Tenant Liaison Officer, Tenancy Management Officer, Estates Management, Property Manager, Head of Estates, Tenancy Solutions Officer, Lead Tenancy Officer, Housing Management Officer, Tenancy and Estates Manager, Housing Officer, Land & Property Officer, Property Service Manager, Property Management Assistant, Lettings Officer, Property Compliance Officer, etc. Please note this role is advertised by the recruitment agency acting for the client Not For Profit People.
Company Overview: Clearview Recruitment are representing a highly regarded, independent property business with offices across Bristol and Bath. Known for their relationship-led approach and high service standards, this growing business manages a substantial residential portfolio and continues to invest in leadership, compliance, and customer excellence. Role Overview: Head of Property Management will take full strategic and operational responsibility for the Property Management function. You will lead the department's performance, compliance, profitability, service delivery, and team culture. This is a senior leadership role focused on accountability, operational excellence, and developing a high-performing team. Head of Property Management Key Duties Take full accountability for departmental performance and service standards Lead, coach, and develop Team Leaders and Senior Property Managers Recruit, train, and retain high calibre staff Foster a culture of ownership, resilience, and collaboration Set KPIs, monitor performance, and conduct regular reviews Head of Property Management Key Skills & Experience Senior level experience in property management and lettings Proven leadership and team development experience Strong knowledge of lettings legislation and compliance requirements Confident in managing escalations and complex tenancy situations Commercially aware and financially accountable Excellent leadership, coaching, and communication skills Emotionally intelligent with the ability to be firm when required Highly organised, structured, and process driven Solutions focused and able to perform under pressure Head of Property Management Package & Benefits £40,000 to £50,000 (dependent on experience) Full time, office based across Bristol and Bath Private medical, dental, and optical cover Paid parking (Bath) Propertymark membership included Access to in house coaching and counselling support Some hybrid working opportunities Regular team social events Opportunity to lead and shape a high performing department
Feb 26, 2026
Full time
Company Overview: Clearview Recruitment are representing a highly regarded, independent property business with offices across Bristol and Bath. Known for their relationship-led approach and high service standards, this growing business manages a substantial residential portfolio and continues to invest in leadership, compliance, and customer excellence. Role Overview: Head of Property Management will take full strategic and operational responsibility for the Property Management function. You will lead the department's performance, compliance, profitability, service delivery, and team culture. This is a senior leadership role focused on accountability, operational excellence, and developing a high-performing team. Head of Property Management Key Duties Take full accountability for departmental performance and service standards Lead, coach, and develop Team Leaders and Senior Property Managers Recruit, train, and retain high calibre staff Foster a culture of ownership, resilience, and collaboration Set KPIs, monitor performance, and conduct regular reviews Head of Property Management Key Skills & Experience Senior level experience in property management and lettings Proven leadership and team development experience Strong knowledge of lettings legislation and compliance requirements Confident in managing escalations and complex tenancy situations Commercially aware and financially accountable Excellent leadership, coaching, and communication skills Emotionally intelligent with the ability to be firm when required Highly organised, structured, and process driven Solutions focused and able to perform under pressure Head of Property Management Package & Benefits £40,000 to £50,000 (dependent on experience) Full time, office based across Bristol and Bath Private medical, dental, and optical cover Paid parking (Bath) Propertymark membership included Access to in house coaching and counselling support Some hybrid working opportunities Regular team social events Opportunity to lead and shape a high performing department
Job Title: Business Development Manager Location: London Hybrid Salary: Up to circa 60K base, OTE of 150,000 - 200,000 Hours: Monday to Friday 9 am to 5.30 pm About the role of Business Development Manager - Broker Partnership: We are partnering with them to hire a London-based Business Development Manager to launch and grow their Broker Partnerships channel. In this high-impact role, you will build and nurture a network of Buy-to-Let mortgage broker partners, position the business as the go-to management solution for landlords, and drive a steady flow of high-quality referrals through long-term, trusted relationships. Our client is a tech-driven property management business transforming the UK rental market with a hybrid model that combines a powerful digital platform with an on-the-ground agent network. By delivering full lettings and management at a fraction of traditional high-street costs, they help landlords achieve significant savings while giving tenants a seamless, tech-enabled experience. This is an urgent hire, and we are looking for someone who can start immediately and hit the ground running in a fast-paced, commercially focused role. Responsibilities for the role of Business Development Manager - Broker Partners: Developing and executing the Broker Partnership strategy across London Acting as the primary relationship lead for all broker partners Identifying, engaging and onboarding high-quality Buy-to-Let brokers Demonstrating the commercial value of partnership, including how consistent referrals can generate a strong recurring income stream for brokers Building long-term, trusted relationships to drive sustained referral volumes Delivering training and ongoing support to ensure a smooth and efficient referral journey Representing the business at broker meetings, networking events and industry forums Feeding back market insights, broker trends and growth opportunities to senior leadership Experience required for the role of Business Development Manager - Broker Partnerships: Proven track record in B2B business development, sales, or partnerships, ideally in property, mortgage, or fintech Established network of Buy-to-Let mortgage brokers in London/Greater London - essential Demonstrable success in driving revenue through referral or partner channels Experienced in selling commercial or financial propositions to professional audiences Skilled in building and maintaining long-term, trusted relationships Comfortable presenting digital platforms or tech-enabled services Target-driven, self-motivated, and able to deliver in a fast-paced, high-impact environment Available to start immediately For more information regarding the role of Business Development Manager - Broker Partnerships , please get in touch with us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Feb 23, 2026
Full time
Job Title: Business Development Manager Location: London Hybrid Salary: Up to circa 60K base, OTE of 150,000 - 200,000 Hours: Monday to Friday 9 am to 5.30 pm About the role of Business Development Manager - Broker Partnership: We are partnering with them to hire a London-based Business Development Manager to launch and grow their Broker Partnerships channel. In this high-impact role, you will build and nurture a network of Buy-to-Let mortgage broker partners, position the business as the go-to management solution for landlords, and drive a steady flow of high-quality referrals through long-term, trusted relationships. Our client is a tech-driven property management business transforming the UK rental market with a hybrid model that combines a powerful digital platform with an on-the-ground agent network. By delivering full lettings and management at a fraction of traditional high-street costs, they help landlords achieve significant savings while giving tenants a seamless, tech-enabled experience. This is an urgent hire, and we are looking for someone who can start immediately and hit the ground running in a fast-paced, commercially focused role. Responsibilities for the role of Business Development Manager - Broker Partners: Developing and executing the Broker Partnership strategy across London Acting as the primary relationship lead for all broker partners Identifying, engaging and onboarding high-quality Buy-to-Let brokers Demonstrating the commercial value of partnership, including how consistent referrals can generate a strong recurring income stream for brokers Building long-term, trusted relationships to drive sustained referral volumes Delivering training and ongoing support to ensure a smooth and efficient referral journey Representing the business at broker meetings, networking events and industry forums Feeding back market insights, broker trends and growth opportunities to senior leadership Experience required for the role of Business Development Manager - Broker Partnerships: Proven track record in B2B business development, sales, or partnerships, ideally in property, mortgage, or fintech Established network of Buy-to-Let mortgage brokers in London/Greater London - essential Demonstrable success in driving revenue through referral or partner channels Experienced in selling commercial or financial propositions to professional audiences Skilled in building and maintaining long-term, trusted relationships Comfortable presenting digital platforms or tech-enabled services Target-driven, self-motivated, and able to deliver in a fast-paced, high-impact environment Available to start immediately For more information regarding the role of Business Development Manager - Broker Partnerships , please get in touch with us. Stellar Select is acting as an employment agency and is a corporate member of the REC. Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days.
Property Administrator Property Administrator / Property Management Assistant - Leading Property Business / East Croydon / Training provided Are you a proven Property Administrator, Lettings Assistant or Assistant Property Manager looking for a career with a leading property brand in central London? Are you looking for a leading employer that can offer structured training, qualifications and career development? Are you looking for an employer that values its workforce and offers excellent benefits and reward? Our leading Real Estate Management client is seeking an Administrator to join the business on a permanent basis. Working from the South London office (Near East Croydon Station), you will play a key role in supporting the Property Management Team in running a local high end portfolio Leading brand company with extensive benefits Excellent career progression including funded qualifications Excellent working environment and team Flexible working hours / hybrid options (after training) 27-29k basic (depending on experience) + Benefits (regular reviews) 25 Days Holiday + Bank Holidays + Birthday leave Monday to Friday only - 37.5 hours per week Duties Include: Supporting with processing resident documents and data Booking contractors Managing contractor keys and access Organising and coordinating meetings and diaries Managing keys release to contractors Overseeing general enquires General administration duties Experienced Required: Proven Administration experience Good customer skills Highly organised and good levels of attention to detail Good level of IT skills and use of CRM Keen to learn, develop and progress For further details on this new and exciting opportunity, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Feb 17, 2026
Full time
Property Administrator Property Administrator / Property Management Assistant - Leading Property Business / East Croydon / Training provided Are you a proven Property Administrator, Lettings Assistant or Assistant Property Manager looking for a career with a leading property brand in central London? Are you looking for a leading employer that can offer structured training, qualifications and career development? Are you looking for an employer that values its workforce and offers excellent benefits and reward? Our leading Real Estate Management client is seeking an Administrator to join the business on a permanent basis. Working from the South London office (Near East Croydon Station), you will play a key role in supporting the Property Management Team in running a local high end portfolio Leading brand company with extensive benefits Excellent career progression including funded qualifications Excellent working environment and team Flexible working hours / hybrid options (after training) 27-29k basic (depending on experience) + Benefits (regular reviews) 25 Days Holiday + Bank Holidays + Birthday leave Monday to Friday only - 37.5 hours per week Duties Include: Supporting with processing resident documents and data Booking contractors Managing contractor keys and access Organising and coordinating meetings and diaries Managing keys release to contractors Overseeing general enquires General administration duties Experienced Required: Proven Administration experience Good customer skills Highly organised and good levels of attention to detail Good level of IT skills and use of CRM Keen to learn, develop and progress For further details on this new and exciting opportunity, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Job Title: Solicitor 2 - 10 PQE Department: Agriculture & Estate Salary: 60K - 90K + bonus Hours: Full Time, permanent Location: Bath, hybrid. Job Reference: CWS446 OVERVIEW Top Ranked Legal 500 firm. This opportunity is ideal for a solicitor with a genuine interest in rural affairs and experience in agricultural or rural property law. You'll join a specialist team advising a diverse range of clients including farmers, landowners, estates, and agribusinesses. RESPONSIBILITIES Manage your own caseload of agricultural and commercial property matters from start to finish, including sales, purchases, lettings, and licences involving farmland, rural buildings, and estates. Advise on land development and diversification projects, such as promotion and option agreements, and renewable energy schemes. Draft and negotiate a range of agricultural property agreements, with support from paralegals and collaboration across the team. Provide legal input on estate management, including succession planning, AHA and FBT tenancies, and rights of way. Work closely with colleagues in other departments to advise clients on regulatory, commercial, and compliance issues affecting rural businesses. Build and maintain strong, long-term client relationships with landowners, farmers, and estate managers. Stay informed on legal and policy developments in agricultural, land use, and environmental law EXPEREINCE REQUIRED Qualified solicitor (England & Wales), ideally with 2+ years' PQE agricultural/ rural property land law Strong technical knowledge of rural property matters Excellent client-facing and communication skills A genuine interest in countryside affairs and rural communities Experience working with farming businesses, estates, or landowners is highly desirable BENEFITS - one of the best on the market Up to 27 days holiday + bank + option to buy and sell + special occasion leave (birthday/wedding etc) Enhanced maternity, paternity, adoption and shared parental leave. Enhanced employer pension contribution Life assurance Private medical and dental insurance + Healthcare cashplan + income protection Various other perks and discounts including legal services, gym discounts, shops, season tickets etc. Many more. For more details please contact: removed)
Feb 16, 2026
Full time
Job Title: Solicitor 2 - 10 PQE Department: Agriculture & Estate Salary: 60K - 90K + bonus Hours: Full Time, permanent Location: Bath, hybrid. Job Reference: CWS446 OVERVIEW Top Ranked Legal 500 firm. This opportunity is ideal for a solicitor with a genuine interest in rural affairs and experience in agricultural or rural property law. You'll join a specialist team advising a diverse range of clients including farmers, landowners, estates, and agribusinesses. RESPONSIBILITIES Manage your own caseload of agricultural and commercial property matters from start to finish, including sales, purchases, lettings, and licences involving farmland, rural buildings, and estates. Advise on land development and diversification projects, such as promotion and option agreements, and renewable energy schemes. Draft and negotiate a range of agricultural property agreements, with support from paralegals and collaboration across the team. Provide legal input on estate management, including succession planning, AHA and FBT tenancies, and rights of way. Work closely with colleagues in other departments to advise clients on regulatory, commercial, and compliance issues affecting rural businesses. Build and maintain strong, long-term client relationships with landowners, farmers, and estate managers. Stay informed on legal and policy developments in agricultural, land use, and environmental law EXPEREINCE REQUIRED Qualified solicitor (England & Wales), ideally with 2+ years' PQE agricultural/ rural property land law Strong technical knowledge of rural property matters Excellent client-facing and communication skills A genuine interest in countryside affairs and rural communities Experience working with farming businesses, estates, or landowners is highly desirable BENEFITS - one of the best on the market Up to 27 days holiday + bank + option to buy and sell + special occasion leave (birthday/wedding etc) Enhanced maternity, paternity, adoption and shared parental leave. Enhanced employer pension contribution Life assurance Private medical and dental insurance + Healthcare cashplan + income protection Various other perks and discounts including legal services, gym discounts, shops, season tickets etc. Many more. For more details please contact: removed)
North West Housing Services is a purpose-led co-operative based in Liverpool, operating across the North West of England. We are a leading provider of housing management, maintenance, property investment, and financial services to housing co-operatives, small housing associations, and leaseholders. What We Offer 30 days annual leave Flat-rate performance bonus Enhanced pension contributions Employee health cover Essential car user allowance Flexible and hybrid working We are seeking a dynamic, experienced and customer-focused Client Services Officer (Housing) to join our Housing Services Team. Reporting to the Client Services Manager, you will play a key role in delivering high quality housing services to our Member organisations. You will be responsible for the delivery of housing management services including lettings, rent arrears control, void control and tenancy management. You will work closely with member organisations to maintain positive relationships and building trust. You will provide administrative support and guidance and produce reports for our members committee meetings, which you will be expected to attend. This is a challenging yet rewarding role offering an excellent opportunity to join an established, hardworking team, dedicated to providing high quality services to our member organisations. Essential Requirements Minimum of 12 months experience providing housing management services Good standard of general education, literacy and numeracy Good written and oral communication skills Knowledge of housing legislation and good practice Ability to work under pressure and meet deadlines Good IT skills Commitment to high standards of service delivery We are a learning organisation and will support staff undertaking relevant professional qualifications A full driving licence and access to a car are essential. How to Apply Please submit an up-to-date CV and covering letter (max 2 pages) outlining your suitability for the role to: (url removed) by 12.00 noon on the 3 March 2026.
Feb 11, 2026
Full time
North West Housing Services is a purpose-led co-operative based in Liverpool, operating across the North West of England. We are a leading provider of housing management, maintenance, property investment, and financial services to housing co-operatives, small housing associations, and leaseholders. What We Offer 30 days annual leave Flat-rate performance bonus Enhanced pension contributions Employee health cover Essential car user allowance Flexible and hybrid working We are seeking a dynamic, experienced and customer-focused Client Services Officer (Housing) to join our Housing Services Team. Reporting to the Client Services Manager, you will play a key role in delivering high quality housing services to our Member organisations. You will be responsible for the delivery of housing management services including lettings, rent arrears control, void control and tenancy management. You will work closely with member organisations to maintain positive relationships and building trust. You will provide administrative support and guidance and produce reports for our members committee meetings, which you will be expected to attend. This is a challenging yet rewarding role offering an excellent opportunity to join an established, hardworking team, dedicated to providing high quality services to our member organisations. Essential Requirements Minimum of 12 months experience providing housing management services Good standard of general education, literacy and numeracy Good written and oral communication skills Knowledge of housing legislation and good practice Ability to work under pressure and meet deadlines Good IT skills Commitment to high standards of service delivery We are a learning organisation and will support staff undertaking relevant professional qualifications A full driving licence and access to a car are essential. How to Apply Please submit an up-to-date CV and covering letter (max 2 pages) outlining your suitability for the role to: (url removed) by 12.00 noon on the 3 March 2026.
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
Feb 06, 2026
Full time
Job Title: Leasehold and Tenancy Officer Contract Type: Fixed Term Contract for 12 months Salary: £42,378.54 per annum Working Hours: 35 Hours per week Working Pattern: Monday to Friday, Hybrid Location: Arlington, London If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. Note: We will accept applications on the basis of any form of valid legal permission to work in the UK, but we are surrendering the Riverside Sponsorship licence; therefore we are unable to apply for any further sponsorships on behalf of existing colleagues or candidates. The difference you will make as a Leasehold and Tenancy Officer: Provide a customer focused account management service to all Home Ownership customers (including market and intermediate rent properties) across the London region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are conducted in line with legislative requirements and compliance and Group standards. Manage the end-to-end residential lettings process for Home Ownership, including sourcing of suitable tenants, carrying out referencing and financial checks, preparing accurate and compliant tenancy agreements and completing end of tenancy and void activity. Ensure service charge financial activity is conducted effectively, including budget planning, the service charge setting consultation process and reviews of scheme expenditure. Act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Manage Caretakers within a specified geographical region to ensure delivery of an effective service to Home Ownership customers on behalf of the group. About you: Up to date knowledge of leasehold legislation, regulation and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines. Results driving with strong analytical skills, including the ability to critically analyse complex information and experience of providing meaningful management information. Why Riverside? Riverside is a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview. Applications may close before the deadline, so please apply early to be considered. Role Profile: Undertake the role of Account Manager for shared ownership, leasehold and assured short hold rent customers; including commercial properties (if required), advocating for the customer and ensuring services provided by the Group are delivered efficiently and in line with cost, quality and compliance standards. Support the Group Compliance function to ensure our buildings are safe. Proactively engaging with customers to inform them of their role and provide customers with relevant information. Lead, motivate and engage with site-based Caretakers (where applicable) to ensure the delivery of a high-quality service to support Home Ownership strategy and objectives. Maintain knowledge of leasehold legislation and technical aspects of all varieties of lease agreements to ensure escalated and complex queries are resolved effectively. Take appropriate action to enforce the terms of the tenancy or lease, including resolution of low level anti social behaviors and unauthorised sub letting. Accountable for maximising and increasing income collection, working in partnership with Shared Service colleagues to ensure good payment practices are established from start of tenure, supporting customers including signposting for advice and carrying out home visits during the arrears pursuance process. Support with the co ordination of court cases and First Tier Tribunals including providing the required information to support mediation and legal challenges for Home Ownership. Decision maker for enforcement activity; County Court Judgement (CCJ), Repossession, Forfeiture, Eviction and Injunction applications, using customer and community insight to ensure appropriate decisions made on behalf of the Group. Represent the Group in Court for all cases brought against customers in your regional area, ensuring cases are progressed effectively and efficiently and relevant stakeholders are kept up to date with developments and outcomes. Contribute to the setting of service charge budgets, providing first line support for customer queries. Facilitate customer/resident budget and year end meetings, as required. Promote customer engagement, both formally and informally via resident groups, where established, to provide mechanisms for customers to provide feedback on services, promote involvement and provide influencing opportunities to support scheme improvements/customer perception with Home Ownerships business area. Deliver proactive contact with customers and follow up outstanding actions included within any customer satisfaction feedback analysis. Form and maintain a close working relationship with your colleagues in maintenance, building safety, asset services and environmental teams to ensure strong links and collaborative approach in the management of service charges. Manage customer complaints in line with the agreed process via the groups Complaint Dispute Resolution Team, ensuring effective resolution for our customers are met, within set timescales. Support / manage the performance and development of your colleague/team, including the framework of estate and letting agents selected to source tenants on our behalf, providing expertise and coaching as required, ensuring a quality service is provided for customers and under performance is dealt with appropriately. Assess applications made to Home Ownership either directly or via letting agent for any property that is offered for rent, carrying out financial appraisals and referencing to ensure that applicants satisfy the requirements of internal or governing body and relevant legislation. Lead on the sign up of new customers (within agreed re let KPIs), via the Digital Sign up process, inclusive of completing registration of any deposit prior to tenancy commencement with the Deposit Protection Scheme, together with arranging return of deposit and working with the tenant and Dispute Resolution Service for any disagreements and retentions. Arrange/undertake end of tenancy visits during the notice period to establish a schedule of works and repairs prior to next letting or hand over for the property to be sold, liaising with Asset Services Colleagues, including Void teams, to ensure any works are scheduled and carried out appropriately. Additional Information: The Group has offices across the UK and, on this basis, there will be the requirement to travel to other locations to effectively perform this role. Occasionally there may be a requirement to work weekends and evenings which could involve an overnight stay. The role will be exposed to sensitive information; therefore the role holder is expected to always maintain levels of confidentiality. To fulfil the requirements of this role, you will be required to work flexibly during the hours of operation. It is a requirement that the role holder holds a current, valid UK driving licence and access to a vehicle. The role holder is expected to be committed to equal opportunities and to promote non discriminatory practices in all aspects of work undertaken. Manage internal and external stakeholders effectively, including senior colleagues and third parties, building constructive working relationships to ensure the delivery of the Group's Home Ownership Strategy. Accountable for regular reviews of the service, reviewing and analysing performance and customer feedback to ensure continuous improvement . click apply for full job details
