Manchester (Hybrid, up to 2 days WFH) £38k + up to £65k OTE. Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology. Street.co.uk is our game-changing CRM: a truly modern estate agency platform, creating a next-level digital experience for customers, putting transparency, user experience and beautiful design at the heart of our industry. As a Senior BDM, you'll be helping to improve the property industry for everyone by introducing our game-changing CRM to estate agents up and down the country, enabling them to deliver incredible customer experiences while supercharging their teams. If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you'd fit right in! A bit about you You have a strong background in the property industry, along with a demonstrated track record of success Familiarity with CRM software and sales performance metrics Demonstrated track record of successfully driving business growth and achieving revenue targets You'll be confident presenting new technology to potential clients You'll have strong stakeholder management skills You're a self-starter who can take initiative when needed You're curious and conscientious, you'll make it your business to know everything about our product, and have the communication skills to share that knowledge in a way that inspires Here's what you can expect to be working on as an L2 Senior BDM at Street Group Conducting online demos of Street.co.uk to potential clients that are based in estate agencies up and down the UK Nurturing excellent client relationships, conducting follow-up calls, managing large pipelines of prospects Using your industry knowledge to identify, scope out and prioritise any issues or feature requests communicated by clients Working collaboratively with our marketing and technology departments to evolve our sales and onboarding strategy when new features are introduced Help shape the future of Street Group's mission with your perspectives, ideas, and skills Be an expert/brand ambassador for our product to ensure a solution-led approach to sales Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application! Hybrid-working - you can work from home up to 2 days per week ️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!) Holiday buying scheme Your birthday on us - we pay, you stay away 'Give something back' - 2 paid days volunteering on us Joining a culture that supports your development and encourages growth Structured career progression frameworks available £500 yearly L&D budget for your career development Enhanced maternity, paternity & adoption pay Paid menopause leave Mental health & well-being support via Health Assured Regular well-being initiatives Public transport season ticket loans Cycle to work scheme Electric car salary sacrifice scheme Feel good about sustainability - we're a climate-positive company! Joining a new team in an exciting business with huge ambition Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day A chance to work on cutting-edge technology Comfortable, relaxed office space - office dogs welcome! Fully stocked fridge and beers (or an alternative) on us every Friday afternoon Company and team off-sites, events and happy hours Basic up to £38,000 (dependent on experience) + uncapped commission (realistic first year OTE £65,000). However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know. We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified. Interview Process: 4 stages = Introductory call with one of our Talent team > Hiring Manager Interview inc. presentation > Final interview with VP of Sales We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know. A note on using AI in your job application As a fast-moving and rapidly evolving tech company, we embrace the advantages of AI and encourage its use throughout our application process. However, our goal is to get to know and hire the authentic you - your skills, experience, and values. We don't want to hire an AI-generated version of you. We consider AI to be a valuable tool, not something that should shadow you as an individual. We're a stellar team of experts spanning all facets of product, engineering, data, commercial and talent. With a suite of innovative products, we're leading the charge of modern estate agency and moving real estate into a new age pairing UK agents with tomorrow's technology. Gaining industry recognition along the way
Jan 21, 2026
Full time
Manchester (Hybrid, up to 2 days WFH) £38k + up to £65k OTE. Street Group is one of the fastest-growing PropTech companies in the UK. We want to be the leading creator of delightful experiences for everybody involved in buying, selling, renting and letting property, regardless of their involvement, to improve the industry for everybody by elevating UK Estate Agencies through world-class technology. Street.co.uk is our game-changing CRM: a truly modern estate agency platform, creating a next-level digital experience for customers, putting transparency, user experience and beautiful design at the heart of our industry. As a Senior BDM, you'll be helping to improve the property industry for everyone by introducing our game-changing CRM to estate agents up and down the country, enabling them to deliver incredible customer experiences while supercharging their teams. If you love autonomy, are naturally curious, and want to have a genuine impact within a rapidly growing company, we think you'd fit right in! A bit about you You have a strong background in the property industry, along with a demonstrated track record of success Familiarity with CRM software and sales performance metrics Demonstrated track record of successfully driving business growth and achieving revenue targets You'll be confident presenting new technology to potential clients You'll have strong stakeholder management skills You're a self-starter who can take initiative when needed You're curious and conscientious, you'll make it your business to know everything about our product, and have the communication skills to share that knowledge in a way that inspires Here's what you can expect to be working on as an L2 Senior BDM at Street Group Conducting online demos of Street.co.uk to potential clients that are based in estate agencies up and down the UK Nurturing excellent client relationships, conducting follow-up calls, managing large pipelines of prospects Using your industry knowledge to identify, scope out and prioritise any issues or feature requests communicated by clients Working collaboratively with our marketing and technology departments to evolve our sales and onboarding strategy when new features are introduced Help shape the future of Street Group's mission with your perspectives, ideas, and skills Be an expert/brand ambassador for our product to ensure a solution-led approach to sales Research has shown that women tend to rule themselves out of applying for jobs unless they meet 100% of the requirements. If you fall into that category and are about to rule yourself out based on the above criteria; please consider applying anyway. We'd love to see your application! Hybrid-working - you can work from home up to 2 days per week ️ Guilt-Free R&R - £1000 towards a holiday after your first year with the team (we'll even cover the tax!) Holiday buying scheme Your birthday on us - we pay, you stay away 'Give something back' - 2 paid days volunteering on us Joining a culture that supports your development and encourages growth Structured career progression frameworks available £500 yearly L&D budget for your career development Enhanced maternity, paternity & adoption pay Paid menopause leave Mental health & well-being support via Health Assured Regular well-being initiatives Public transport season ticket loans Cycle to work scheme Electric car salary sacrifice scheme Feel good about sustainability - we're a climate-positive company! Joining a new team in an exciting business with huge ambition Be a part of something bigger - everyone in our team is passionate about improving the entire property industry! It's a huge goal, but it motivates us to do better every single day A chance to work on cutting-edge technology Comfortable, relaxed office space - office dogs welcome! Fully stocked fridge and beers (or an alternative) on us every Friday afternoon Company and team off-sites, events and happy hours Basic up to £38,000 (dependent on experience) + uncapped commission (realistic first year OTE £65,000). However, sometimes the perfect person is far more or less experienced than we anticipated. In these situations, planned ranges go out the window. If you think that might be the case, please apply and just let us know. We care deeply about helping the tech industry become a more inclusive and diverse place and we work hard to lead by example. We are committed to Equal Employment Opportunity through attracting and retaining a complementary team of employees and building an inclusive environment for all. Candidates must be eligible to live and work in the UK and be able to perform the work specified. Interview Process: 4 stages = Introductory call with one of our Talent team > Hiring Manager Interview inc. presentation > Final interview with VP of Sales We want to make our interviews as inclusive as possible, so if you need any adjustments made, or if there's anything you think we should be aware of during the interview process, please do let us know. A note on using AI in your job application As a fast-moving and rapidly evolving tech company, we embrace the advantages of AI and encourage its use throughout our application process. However, our goal is to get to know and hire the authentic you - your skills, experience, and values. We don't want to hire an AI-generated version of you. We consider AI to be a valuable tool, not something that should shadow you as an individual. We're a stellar team of experts spanning all facets of product, engineering, data, commercial and talent. With a suite of innovative products, we're leading the charge of modern estate agency and moving real estate into a new age pairing UK agents with tomorrow's technology. Gaining industry recognition along the way
Administrator Compliance Administrator - Croydon - Leading Property Brand - 6 Month FTC We are seeking a KYC & Compliance Administrator to join our team, playing a critical role in safeguarding our business from money laundering and ensuring regulatory compliance. This is a 6-month fixed-term contract with a review to go permanent towards the end of the contract. About the Company We are part of a property services group with over 30 years of experience, specialising in the management of high end residential blocks of flats and offering related services like insurance, lettings, and surveying. The group operates from 18 locations across England, with the highest concentration of staff in the Southeast. My client offers Extensive training and progression Structured development Excellent working environment and colleagues Hybrid and flexible working options Company voted "great placed to work UK" for the last 5 years Extensive staff benefits Primary Responsibilities As a Compliance Administrator, you will handle a range of day-to-day duties, including: Dealing with enquiries and investigating unusual screening results on SmartSearch. Conducting thorough due diligence on new and existing customers to verify identities and assess risk. Maintaining accurate records of all AML/KYC activities. Inputting data into various systems, such as Inform Direct and Dwellant. Liaising with clients and property managers to assist with completing searches and identity verification checks. Monitoring and tracking complete statuses. Person Profile / Skill Set We are looking for a quick learner with strong analytical skills and attention to detail. The ideal candidate should also have: The ability to work on their own initiative. Good numerical and IT skills. The ability to multi-task, prioritise workload, and work well under pressure. Diplomacy and the ability to work as part of a team. Experience in KYC, Risk Management, and Anti-Money Laundering is desirable. Please note this role is open to both Croydon and Richmond locations if needed Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jan 19, 2026
Contractor
Administrator Compliance Administrator - Croydon - Leading Property Brand - 6 Month FTC We are seeking a KYC & Compliance Administrator to join our team, playing a critical role in safeguarding our business from money laundering and ensuring regulatory compliance. This is a 6-month fixed-term contract with a review to go permanent towards the end of the contract. About the Company We are part of a property services group with over 30 years of experience, specialising in the management of high end residential blocks of flats and offering related services like insurance, lettings, and surveying. The group operates from 18 locations across England, with the highest concentration of staff in the Southeast. My client offers Extensive training and progression Structured development Excellent working environment and colleagues Hybrid and flexible working options Company voted "great placed to work UK" for the last 5 years Extensive staff benefits Primary Responsibilities As a Compliance Administrator, you will handle a range of day-to-day duties, including: Dealing with enquiries and investigating unusual screening results on SmartSearch. Conducting thorough due diligence on new and existing customers to verify identities and assess risk. Maintaining accurate records of all AML/KYC activities. Inputting data into various systems, such as Inform Direct and Dwellant. Liaising with clients and property managers to assist with completing searches and identity verification checks. Monitoring and tracking complete statuses. Person Profile / Skill Set We are looking for a quick learner with strong analytical skills and attention to detail. The ideal candidate should also have: The ability to work on their own initiative. Good numerical and IT skills. The ability to multi-task, prioritise workload, and work well under pressure. Diplomacy and the ability to work as part of a team. Experience in KYC, Risk Management, and Anti-Money Laundering is desirable. Please note this role is open to both Croydon and Richmond locations if needed Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Administrator Compliance Administrator - Richmond - Leading Property Brand - 6 Month FTC We are seeking a KYC & Compliance Administrator to join our team, playing a critical role in safeguarding our business from money laundering and ensuring regulatory compliance. This is a 6-month fixed-term contract with a review to go permanent towards the end of the contract. About the Company We are part of a property services group with over 30 years of experience, specialising in the management of high end residential blocks of flats and offering related services like insurance, lettings, and surveying. The group operates from 18 locations across England, with the highest concentration of staff in the Southeast. My client offers Extensive training and progression Structured development Excellent working environment and colleagues Hybrid and flexible working options Company voted "great placed to work UK" for the last 5 years Extensive staff benefits Primary Responsibilities As a Compliance Administrator, you will handle a range of day-to-day duties, including: Dealing with enquiries and investigating unusual screening results on SmartSearch. Conducting thorough due diligence on new and existing customers to verify identities and assess risk. Maintaining accurate records of all AML/KYC activities. Inputting data into various systems, such as Inform Direct and Dwellant. Liaising with clients and property managers to assist with completing searches and identity verification checks. Monitoring and tracking complete statuses. Person Profile / Skill Set We are looking for a quick learner with strong analytical skills and attention to detail. The ideal candidate should also have: The ability to work on their own initiative. Good numerical and IT skills. The ability to multi-task, prioritise workload, and work well under pressure. Diplomacy and the ability to work as part of a team. Experience in KYC, Risk Management, and Anti-Money Laundering is desirable. Please note this role is open to both Croydon and Richmond locations if needed Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jan 19, 2026
Contractor
Administrator Compliance Administrator - Richmond - Leading Property Brand - 6 Month FTC We are seeking a KYC & Compliance Administrator to join our team, playing a critical role in safeguarding our business from money laundering and ensuring regulatory compliance. This is a 6-month fixed-term contract with a review to go permanent towards the end of the contract. About the Company We are part of a property services group with over 30 years of experience, specialising in the management of high end residential blocks of flats and offering related services like insurance, lettings, and surveying. The group operates from 18 locations across England, with the highest concentration of staff in the Southeast. My client offers Extensive training and progression Structured development Excellent working environment and colleagues Hybrid and flexible working options Company voted "great placed to work UK" for the last 5 years Extensive staff benefits Primary Responsibilities As a Compliance Administrator, you will handle a range of day-to-day duties, including: Dealing with enquiries and investigating unusual screening results on SmartSearch. Conducting thorough due diligence on new and existing customers to verify identities and assess risk. Maintaining accurate records of all AML/KYC activities. Inputting data into various systems, such as Inform Direct and Dwellant. Liaising with clients and property managers to assist with completing searches and identity verification checks. Monitoring and tracking complete statuses. Person Profile / Skill Set We are looking for a quick learner with strong analytical skills and attention to detail. The ideal candidate should also have: The ability to work on their own initiative. Good numerical and IT skills. The ability to multi-task, prioritise workload, and work well under pressure. Diplomacy and the ability to work as part of a team. Experience in KYC, Risk Management, and Anti-Money Laundering is desirable. Please note this role is open to both Croydon and Richmond locations if needed Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Property Manager - Kent Portfolio Salary: £35,000 - £45,000 (could look higher for the right candidate) Working Pattern: Hybrid - 3 days in the office per week Location: Kent We are partnering exclusively with a well established property management team in Kent to recruit a Property Manager to oversee a diverse portfolio of residential and mixed use developments. This is an excellent opportunity for an experienced block manager looking to take the next step in their career or for a more senior professional seeking a rewarding challenge. About the Role You will be responsible for managing a portfolio of approximately 20-25 blocks, comprising 350-500 units across a mixture of purpose built, conversions, new builds, freehold estates, and mixed use developments. Your focus will be on delivering exceptional service to leaseholders and residents, ensuring smooth operations and compliance across the portfolio. Key Responsibilities Manage the day to day operations of the assigned property portfolio. Ensure compliance with leasehold legislation and building regulations. Maintain strong relationships with residents, owners, and contractors. Deliver excellent customer service, resolving issues promptly and professionally. Oversee financial management, including service charges, budgets, and invoicing. Support the team with projects, inspections, and audits as required. Mentor junior team members and contribute to the development of the wider team. Who We're Looking For Minimum 3 years' experience in leasehold/block management is essential. Strong customer service skills with a proven ability to build trust and rapport. Honest, reliable, and committed to delivering on promises. Ability to work independently and as part of a small, friendly, and supportive team. ATPI qualification desirable (can be obtained during employment). Full driving licence and access to your own vehicle essential. Experience Considerations Candidates currently managing a portfolio as a Junior PM or Assistant PM are encouraged to apply if looking to step up. More senior candidates with extensive experience are also welcome and will be considered for higher salary. Only candidates with a background in block management will be considered; lettings or general housing experience alone will not suffice. Benefits & Perks 22 days' holiday per year Performance bonus for positive client feedback Commission on new leads introduced to the business Career progression opportunities, including team leadership and qualification development Company events, CPD opportunities, and team trips Application Process 2-stage interview: one online, one face to face. This role is ideal for a proactive, customer focused professional who takes pride in delivering excellent service and thrives in a collaborative, approachable team environment. Contact Matty Stratton
Jan 19, 2026
Full time
Property Manager - Kent Portfolio Salary: £35,000 - £45,000 (could look higher for the right candidate) Working Pattern: Hybrid - 3 days in the office per week Location: Kent We are partnering exclusively with a well established property management team in Kent to recruit a Property Manager to oversee a diverse portfolio of residential and mixed use developments. This is an excellent opportunity for an experienced block manager looking to take the next step in their career or for a more senior professional seeking a rewarding challenge. About the Role You will be responsible for managing a portfolio of approximately 20-25 blocks, comprising 350-500 units across a mixture of purpose built, conversions, new builds, freehold estates, and mixed use developments. Your focus will be on delivering exceptional service to leaseholders and residents, ensuring smooth operations and compliance across the portfolio. Key Responsibilities Manage the day to day operations of the assigned property portfolio. Ensure compliance with leasehold legislation and building regulations. Maintain strong relationships with residents, owners, and contractors. Deliver excellent customer service, resolving issues promptly and professionally. Oversee financial management, including service charges, budgets, and invoicing. Support the team with projects, inspections, and audits as required. Mentor junior team members and contribute to the development of the wider team. Who We're Looking For Minimum 3 years' experience in leasehold/block management is essential. Strong customer service skills with a proven ability to build trust and rapport. Honest, reliable, and committed to delivering on promises. Ability to work independently and as part of a small, friendly, and supportive team. ATPI qualification desirable (can be obtained during employment). Full driving licence and access to your own vehicle essential. Experience Considerations Candidates currently managing a portfolio as a Junior PM or Assistant PM are encouraged to apply if looking to step up. More senior candidates with extensive experience are also welcome and will be considered for higher salary. Only candidates with a background in block management will be considered; lettings or general housing experience alone will not suffice. Benefits & Perks 22 days' holiday per year Performance bonus for positive client feedback Commission on new leads introduced to the business Career progression opportunities, including team leadership and qualification development Company events, CPD opportunities, and team trips Application Process 2-stage interview: one online, one face to face. This role is ideal for a proactive, customer focused professional who takes pride in delivering excellent service and thrives in a collaborative, approachable team environment. Contact Matty Stratton
Property Manager Kent Portfolio Salary: £35,000 £45,000 (could look higher for the right candidate) Working Pattern: Hybrid 3 days in the office per week Location: Kent We are partnering exclusively with a well-established property management team in Kent to recruit a Property Manager to oversee a diverse portfolio of residential and mixed-use developments. This is an excellent opportunity for an experienced block manager looking to take the next step in their career or for a more senior professional seeking a rewarding challenge. About the Role You will be responsible for managing a portfolio of approximately blocks, comprising units across a mixture of purpose-built, conversions, new builds, freehold estates, and mixed-use developments. Your focus will be on delivering exceptional service to leaseholders and residents, ensuring smooth operations and compliance across the portfolio. Key Responsibilities Manage the day-to-day operations of the assigned property portfolio. Ensure compliance with leasehold legislation and building regulations. Maintain strong relationships with residents, owners, and contractors. Deliver excellent customer service, resolving issues promptly and professionally. Oversee financial management, including service charges, budgets, and invoicing. Support the team with projects, inspections, and audits as required. Mentor junior team members and contribute to the development of the wider team. Who We re Looking For Minimum 3 years experience in leasehold/block management is essential. Strong customer service skills with a proven ability to build trust and rapport. Honest, reliable, and committed to delivering on promises. Ability to work independently and as part of a small, friendly, and supportive team. ATPI qualification desirable (can be obtained during employment). Full driving licence and access to your own vehicle essential. Experience Considerations Candidates currently managing a portfolio as a Junior PM or Assistant PM are encouraged to apply if looking to step up. More senior candidates with extensive experience are also welcome and will be considered for higher salary. Only candidates with a background in block management will be considered; lettings or general housing experience alone will not suffice. Benefits & Perks 22 days holiday per year Performance bonus for positive client feedback Commission on new leads introduced to the business Career progression opportunities, including team leadership and qualification development Company events, CPD opportunities, and team trips Application Process 2-stage interview: one online, one face-to-face. This role is ideal for a proactive, customer-focused professional who takes pride in delivering excellent service and thrives in a collaborative, approachable team environment.
Jan 15, 2026
Full time
Property Manager Kent Portfolio Salary: £35,000 £45,000 (could look higher for the right candidate) Working Pattern: Hybrid 3 days in the office per week Location: Kent We are partnering exclusively with a well-established property management team in Kent to recruit a Property Manager to oversee a diverse portfolio of residential and mixed-use developments. This is an excellent opportunity for an experienced block manager looking to take the next step in their career or for a more senior professional seeking a rewarding challenge. About the Role You will be responsible for managing a portfolio of approximately blocks, comprising units across a mixture of purpose-built, conversions, new builds, freehold estates, and mixed-use developments. Your focus will be on delivering exceptional service to leaseholders and residents, ensuring smooth operations and compliance across the portfolio. Key Responsibilities Manage the day-to-day operations of the assigned property portfolio. Ensure compliance with leasehold legislation and building regulations. Maintain strong relationships with residents, owners, and contractors. Deliver excellent customer service, resolving issues promptly and professionally. Oversee financial management, including service charges, budgets, and invoicing. Support the team with projects, inspections, and audits as required. Mentor junior team members and contribute to the development of the wider team. Who We re Looking For Minimum 3 years experience in leasehold/block management is essential. Strong customer service skills with a proven ability to build trust and rapport. Honest, reliable, and committed to delivering on promises. Ability to work independently and as part of a small, friendly, and supportive team. ATPI qualification desirable (can be obtained during employment). Full driving licence and access to your own vehicle essential. Experience Considerations Candidates currently managing a portfolio as a Junior PM or Assistant PM are encouraged to apply if looking to step up. More senior candidates with extensive experience are also welcome and will be considered for higher salary. Only candidates with a background in block management will be considered; lettings or general housing experience alone will not suffice. Benefits & Perks 22 days holiday per year Performance bonus for positive client feedback Commission on new leads introduced to the business Career progression opportunities, including team leadership and qualification development Company events, CPD opportunities, and team trips Application Process 2-stage interview: one online, one face-to-face. This role is ideal for a proactive, customer-focused professional who takes pride in delivering excellent service and thrives in a collaborative, approachable team environment.
Lettings Coordinator A place to create moments that matter Location : Bradford, Hybrid, 3 days in the office Salary : £28,793 per annum Contract type: Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Ready to make a real impact and help people find their perfect home? We're on the lookout for a passionate person to join our vibrant Allocations and Lettings team in Bradford as a Lettings Coordinator! In this role, you'll be at the heart of our mission - marketing Accent's homes and guiding customers through the exciting journey of moving in. You'll work as part of a specialist national lettings team, collaborating with Local Authority partners to ensure every property is advertised fairly, transparently, and in line with legislation. But this isn't just about filling homes - it's about creating experiences. You'll be the friendly face and trusted guide for our customers, supporting them through the application process, keeping them informed every step of the way, and making sure their move feels seamless and stress-free. Empathy and discretion are key as you'll discuss individual circumstances, assess eligibility, and connect customers with the support they need. This is a fast-paced, rewarding role where no two days are the same. You'll need resilience for those conversations that don't lead to sign-ups, and exceptional organisation skills to keep things moving because every empty property is an opportunity to change someone's life. If you're ready to combine customer care with problem-solving and thrive in a role that truly makes a difference, we'd love to hear from you! Salary The salary for the Lettings Coordinator post is £28,793 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements. • Proven experience building successful working relationships with external partners, particularly within the housing sector. • Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels. • Intermediate to advanced proficiency in MS Office applications and specific business software. • Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively. • Strong record-keeping skills with knowledge of GDPR. • CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Lettings Administrator, Property coordinator, Property Administrator, Office coordinator, Housing Administration, Office Manager, Admin, Administration etc REF-
Jan 14, 2026
Full time
Lettings Coordinator A place to create moments that matter Location : Bradford, Hybrid, 3 days in the office Salary : £28,793 per annum Contract type: Permanent Hours : 35 hours per week, Monday - Friday 9am-5pm. Thousands of families across the country rely on us for a safe, affordable home. And as the housing crisis deepens, the work we do has never been more important. It's this belief - that everyone deserves a place to call home - that drives everything we do. Together, we find new ways to understand and champion our customers, support them and drive positive change. For a career that means more and makes a meaningful impact on society, this is the place to be. About the role Ready to make a real impact and help people find their perfect home? We're on the lookout for a passionate person to join our vibrant Allocations and Lettings team in Bradford as a Lettings Coordinator! In this role, you'll be at the heart of our mission - marketing Accent's homes and guiding customers through the exciting journey of moving in. You'll work as part of a specialist national lettings team, collaborating with Local Authority partners to ensure every property is advertised fairly, transparently, and in line with legislation. But this isn't just about filling homes - it's about creating experiences. You'll be the friendly face and trusted guide for our customers, supporting them through the application process, keeping them informed every step of the way, and making sure their move feels seamless and stress-free. Empathy and discretion are key as you'll discuss individual circumstances, assess eligibility, and connect customers with the support they need. This is a fast-paced, rewarding role where no two days are the same. You'll need resilience for those conversations that don't lead to sign-ups, and exceptional organisation skills to keep things moving because every empty property is an opportunity to change someone's life. If you're ready to combine customer care with problem-solving and thrive in a role that truly makes a difference, we'd love to hear from you! Salary The salary for the Lettings Coordinator post is £28,793 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. About you • Experience in lettings or allocations, with a strong understanding of relevant legislation and operational requirements. • Proven experience building successful working relationships with external partners, particularly within the housing sector. • Strong communication skills, both written and verbal, and the ability to work with stakeholders at all levels. • Intermediate to advanced proficiency in MS Office applications and specific business software. • Excellent organisational skills with the ability to manage multiple deadlines and priorities effectively. • Strong record-keeping skills with knowledge of GDPR. • CIH Level 3 Certificate in Housing Practice or equivalent (or willingness to work towards) or qualified through experience. A place to build a future We have big ambitions. That means we need people who are driven to succeed and eager to grow. Here, you'll have the opportunity to learn new skills, thrive in our collaborative environment, and take your career in different directions. We also support your health and wellbeing with 28 days of holiday plus bank holidays (pro rata for part time) - an extra day to celebrate your birthday and the option to purchase more - a cash health plan, gym discounts, and a dedicated day to volunteer for a cause that matters to you. And because we believe in supporting you now and in the future, this is a place to plan for your future - with access to both Defined Contribution and Defined Benefit pension schemes through salary sacrifice, helping you save more efficiently. We also provide life assurance at three times your salary for all colleagues, giving you added peace of mind. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, Accent do not currently hold a sponsorship license. If you're looking for a place you can make a positive difference to society, to our organisation and to your future, apply now. Recruitment Agencies: We work exclusively with partners on our preferred supplier list (PSL) and do not accept unsolicited CVs or speculative approaches from agencies for this role. You may also have experience in the following: Lettings Administrator, Property coordinator, Property Administrator, Office coordinator, Housing Administration, Office Manager, Admin, Administration etc REF-
Property Administrator Property Administrator / Property Management Assistant - Leading Property Business / Holborn / Training provided Are you a proven Property Administrator, Lettings Assistant or Assistant Property Manager looking for a career with a leading property brand in central London? Are you looking for a leading employer that can offer structured training, qualifications and career development? Are you looking for an employer that values its workforce and offers excellent benefits and reward? Our leading Real Estate Management client is seeking an Administrator to join the business on a permanent basis. Working from the West London office, you will play a key role in supporting the Property Management Team in running a local high end portfolio Leading brand company with extensive benefits Excellent career progression including funded qualifications Excellent working environment and team Flexible working hours / hybrid options (after training) 27-28k basic (depending on experience) + Benefits (regular reviews) 25 Days Holiday + Bank Holidays + Birthday leave Monday to Friday only - 37.5 hours per week Duties Include: Supporting with processing resident documents and data Booking contractors Managing contractor keys and access Organising and coordinating meetings and diaries Managing keys release to contractors Overseeing general enquires General administration duties Experienced Required: Proven Administration experience Good customer skills Highly organised and good levels of attention to detail Good level of IT skills and use of CRM Keen to learn, develop and progress For further details on this new and exciting opportunity, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Jan 13, 2026
Full time
Property Administrator Property Administrator / Property Management Assistant - Leading Property Business / Holborn / Training provided Are you a proven Property Administrator, Lettings Assistant or Assistant Property Manager looking for a career with a leading property brand in central London? Are you looking for a leading employer that can offer structured training, qualifications and career development? Are you looking for an employer that values its workforce and offers excellent benefits and reward? Our leading Real Estate Management client is seeking an Administrator to join the business on a permanent basis. Working from the West London office, you will play a key role in supporting the Property Management Team in running a local high end portfolio Leading brand company with extensive benefits Excellent career progression including funded qualifications Excellent working environment and team Flexible working hours / hybrid options (after training) 27-28k basic (depending on experience) + Benefits (regular reviews) 25 Days Holiday + Bank Holidays + Birthday leave Monday to Friday only - 37.5 hours per week Duties Include: Supporting with processing resident documents and data Booking contractors Managing contractor keys and access Organising and coordinating meetings and diaries Managing keys release to contractors Overseeing general enquires General administration duties Experienced Required: Proven Administration experience Good customer skills Highly organised and good levels of attention to detail Good level of IT skills and use of CRM Keen to learn, develop and progress For further details on this new and exciting opportunity, please apply today Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Property / Lettings Coordinator (Hybrid Glasgow) £23,000 £28,000 FTE Part-time or Full-time Hybrid (Mostly Remote) ABOUT THE ROLE We re a small, growing, tech-driven letting agency in Glasgow, and we re looking for a Property / Lettings Coordinator to join us and become a key part of how the business runs day to day. This role isn t about sales, targets, or corporate box-ticking. It s about getting things done properly, using good systems, and dealing with tenants, landlords, and contractors in a calm, professional way. Ideal candidate should have a letting agency background and be proficient in letting agency software such as SME Professional, Fixflo and etc. KEY RESPONSIBILITIES Marketing properties and getting them let within 2 3 weeks on average Handling tenant and landlord enquiries independently Managing applications, referencing, and tenancy paperwork Instructing maintenance and dealing with contractors confidently Carrying out property inspections and inventories independently Keeping all systems accurate, organised, and up to date Reporting to the Property Manager and working closely with them to ensure professional and cost-effective solutions for landlords Supporting the wider lettings operation to keep everything running smoothly WHAT SUCCESS LOOKS LIKE Confident using all systems efficiently Able to run day-to-day lettings with minimal supervision Proactive problem-solver Trusted point of contact for tenants, landlords, and contractors WHO WE RE LOOKING FOR Can-do problem solver Great communicator Organised and systems-focused Able to manage workload independently WORKING PATTERN Hybrid mostly home-based Field work required No shift work or sales Occasional out-of-hours work as required CAREER PROGRESSION Clear opportunity to grow with the business as it expands into estate agency and property factoring.
Jan 12, 2026
Full time
Property / Lettings Coordinator (Hybrid Glasgow) £23,000 £28,000 FTE Part-time or Full-time Hybrid (Mostly Remote) ABOUT THE ROLE We re a small, growing, tech-driven letting agency in Glasgow, and we re looking for a Property / Lettings Coordinator to join us and become a key part of how the business runs day to day. This role isn t about sales, targets, or corporate box-ticking. It s about getting things done properly, using good systems, and dealing with tenants, landlords, and contractors in a calm, professional way. Ideal candidate should have a letting agency background and be proficient in letting agency software such as SME Professional, Fixflo and etc. KEY RESPONSIBILITIES Marketing properties and getting them let within 2 3 weeks on average Handling tenant and landlord enquiries independently Managing applications, referencing, and tenancy paperwork Instructing maintenance and dealing with contractors confidently Carrying out property inspections and inventories independently Keeping all systems accurate, organised, and up to date Reporting to the Property Manager and working closely with them to ensure professional and cost-effective solutions for landlords Supporting the wider lettings operation to keep everything running smoothly WHAT SUCCESS LOOKS LIKE Confident using all systems efficiently Able to run day-to-day lettings with minimal supervision Proactive problem-solver Trusted point of contact for tenants, landlords, and contractors WHO WE RE LOOKING FOR Can-do problem solver Great communicator Organised and systems-focused Able to manage workload independently WORKING PATTERN Hybrid mostly home-based Field work required No shift work or sales Occasional out-of-hours work as required CAREER PROGRESSION Clear opportunity to grow with the business as it expands into estate agency and property factoring.
Our client is looking for a Residential Asset Manager, reporting to the Investment Director and Fund Manager, on a 9-10 month Fixed Term Contract. They are London based with an established collaborative and hybrid working culture. Client Details Our client has c.20 years track record investing and managing UK Single Family Housing assets. They are well established fund manager with strong performance returns for institutional investors. Description Manage a large UK portfolio of residential assets, ensuring optimal performance and returns. Manage third party property managers, working closely with them to make decisions and drive portfolio performance. Manage weekly, monthly, and quarterly reporting processes with property managers, leading regular performance calls and providing instructions on behalf of the investment manager. Monitor and manage portfolio KPIs, including voids, arrears, and expenditure. Oversee all lettings activity, approving rental quotes and offers proposed by third party managers. Implement and refine processes to ensure effective portfolio management. Analyse management information to identify opportunities for performance optimisation. Drive value-add initiatives for existing assets, such as refurbishments to enhance rental income or sale values. Collaborate with property managers to resolve issues and disputes, ensuring a smooth customer experience. Maintain high standards of institutional management and promote best practices across internal and external teams. Profile The successful Client-side Real Estate Asset Manager (Residential) should have: Strong experience in property management within the financial services industry. Strong rapport-building and communication skills, with a track record of managing multiple relationships within one role. Knowledge of residential asset management and associated regulations. Proficiency in preparing and analysing reports. Excellent organisational and deadline management skills. Track record of communicating results effectively with internal and external stakeholders. Job Offer Competitive compensation. Hybrid working. Depending on 2026 portfolio growth, there may be a chance to extend or go permanent.
Jan 10, 2026
Contractor
Our client is looking for a Residential Asset Manager, reporting to the Investment Director and Fund Manager, on a 9-10 month Fixed Term Contract. They are London based with an established collaborative and hybrid working culture. Client Details Our client has c.20 years track record investing and managing UK Single Family Housing assets. They are well established fund manager with strong performance returns for institutional investors. Description Manage a large UK portfolio of residential assets, ensuring optimal performance and returns. Manage third party property managers, working closely with them to make decisions and drive portfolio performance. Manage weekly, monthly, and quarterly reporting processes with property managers, leading regular performance calls and providing instructions on behalf of the investment manager. Monitor and manage portfolio KPIs, including voids, arrears, and expenditure. Oversee all lettings activity, approving rental quotes and offers proposed by third party managers. Implement and refine processes to ensure effective portfolio management. Analyse management information to identify opportunities for performance optimisation. Drive value-add initiatives for existing assets, such as refurbishments to enhance rental income or sale values. Collaborate with property managers to resolve issues and disputes, ensuring a smooth customer experience. Maintain high standards of institutional management and promote best practices across internal and external teams. Profile The successful Client-side Real Estate Asset Manager (Residential) should have: Strong experience in property management within the financial services industry. Strong rapport-building and communication skills, with a track record of managing multiple relationships within one role. Knowledge of residential asset management and associated regulations. Proficiency in preparing and analysing reports. Excellent organisational and deadline management skills. Track record of communicating results effectively with internal and external stakeholders. Job Offer Competitive compensation. Hybrid working. Depending on 2026 portfolio growth, there may be a chance to extend or go permanent.
Role: Supported Housing Manager(Hybrid Role) Salary: £34,500 Hours: 37 per week Monday to Friday Requirements: Car driver essential Location: Merseyside and Cheshire Contract: Temp to perm based on performance BDS Recruitment are working with a well-respected national supported housing provider to recruit a Housing Manager to cover a patch across the North West. You will be responsible for overseeing the management and delivery of supported housing services across multiple schemes ensuring effective housing management, compliance with relevant legislation, and delivering high standards of customer service to residents. The Housing Manager will lead and support frontline housing teams, ensuring that the operational objectives are met while maintaining a customer-focused approach. You will take a lead role in housing management including referrals, allocations, voids, arrears and rent collection for the area of operation and are required to create and maintain effective internal and external working relationships to ensure that tenants receive the support that meets their needs. Key duties: Oversee tenancy and housing management across multiple supported housing schemes. Manage voids, allocations, rent collection, and arrears, ensuring income is maximised while providing customers with the necessary support. Lead on managing anti-social behaviour, neighbour disputes, and other housing-related issues. Managing and monitoring individual and team performance to develop and achieve performance targets and improvement plans for the area. Ensure compliance with statutory and legal requirements for Health and Safety, Fire, Licensing and ensure that you and all members of the team are aware of and are working in accordance with these requirements by performing appropriate health and safety checks, risk assessments and maintains records to ensure all stakeholders are safe from harm or risk. Ensure regular inspections of properties to ensure they meet safety standards, coordinating repairs and maintenance as needed. Work with safeguarding leads to ensure the safety and well-being of vulnerable customers Manage area budgets, ensuring efficient use of resources while maintaining service quality Build and maintain strong relationships with external stakeholders, including local authorities, statutory agencies, and community organisations. Liaising with local authority partners on nominations, adaptations and local lettings plans. Housing Management experience CIH level 4 desirable but not essential. Criteria: Previous experience in housing management is essential. In addition, you will have strong leadership skills, communication and problem-solving abilities, combined with emotional resilience and empathy. You will excel at motivating teams, making informed decisions with the support of your Regional Manager, and be adaptable to the changing needs of vulnerable customers and operational demands. Please apply now for immediate consideration
Jan 10, 2026
Full time
Role: Supported Housing Manager(Hybrid Role) Salary: £34,500 Hours: 37 per week Monday to Friday Requirements: Car driver essential Location: Merseyside and Cheshire Contract: Temp to perm based on performance BDS Recruitment are working with a well-respected national supported housing provider to recruit a Housing Manager to cover a patch across the North West. You will be responsible for overseeing the management and delivery of supported housing services across multiple schemes ensuring effective housing management, compliance with relevant legislation, and delivering high standards of customer service to residents. The Housing Manager will lead and support frontline housing teams, ensuring that the operational objectives are met while maintaining a customer-focused approach. You will take a lead role in housing management including referrals, allocations, voids, arrears and rent collection for the area of operation and are required to create and maintain effective internal and external working relationships to ensure that tenants receive the support that meets their needs. Key duties: Oversee tenancy and housing management across multiple supported housing schemes. Manage voids, allocations, rent collection, and arrears, ensuring income is maximised while providing customers with the necessary support. Lead on managing anti-social behaviour, neighbour disputes, and other housing-related issues. Managing and monitoring individual and team performance to develop and achieve performance targets and improvement plans for the area. Ensure compliance with statutory and legal requirements for Health and Safety, Fire, Licensing and ensure that you and all members of the team are aware of and are working in accordance with these requirements by performing appropriate health and safety checks, risk assessments and maintains records to ensure all stakeholders are safe from harm or risk. Ensure regular inspections of properties to ensure they meet safety standards, coordinating repairs and maintenance as needed. Work with safeguarding leads to ensure the safety and well-being of vulnerable customers Manage area budgets, ensuring efficient use of resources while maintaining service quality Build and maintain strong relationships with external stakeholders, including local authorities, statutory agencies, and community organisations. Liaising with local authority partners on nominations, adaptations and local lettings plans. Housing Management experience CIH level 4 desirable but not essential. Criteria: Previous experience in housing management is essential. In addition, you will have strong leadership skills, communication and problem-solving abilities, combined with emotional resilience and empathy. You will excel at motivating teams, making informed decisions with the support of your Regional Manager, and be adaptable to the changing needs of vulnerable customers and operational demands. Please apply now for immediate consideration
Role: Supported Housing Manager(Hybrid Role) Salary: £34,500 Hours: 37 per week Monday to Friday Requirements: Car driver essential Location: North East and East Riding Contract: Temp to perm based on performance BDS Recruitment are working with a well-respected national supported housing provider to recruit a Housing Manager to cover a patch across the North West. You will be responsible for overseeing the management and delivery of supported housing services across multiple schemes ensuring effective housing management, compliance with relevant legislation, and delivering high standards of customer service to residents. The Housing Manager will lead and support frontline housing teams, ensuring that the operational objectives are met while maintaining a customer-focused approach. You will take a lead role in housing management including referrals, allocations, voids, arrears and rent collection for the area of operation and are required to create and maintain effective internal and external working relationships to ensure that tenants receive the support that meets their needs. Key duties: Oversee tenancy and housing management across multiple supported housing schemes. Manage voids, allocations, rent collection, and arrears, ensuring income is maximised while providing customers with the necessary support. Lead on managing anti-social behaviour, neighbour disputes, and other housing-related issues. Managing and monitoring individual and team performance to develop and achieve performance targets and improvement plans for the area. Ensure compliance with statutory and legal requirements for Health and Safety, Fire, Licensing and ensure that you and all members of the team are aware of and are working in accordance with these requirements by performing appropriate health and safety checks, risk assessments and maintains records to ensure all stakeholders are safe from harm or risk. Ensure regular inspections of properties to ensure they meet safety standards, coordinating repairs and maintenance as needed. Work with safeguarding leads to ensure the safety and well-being of vulnerable customers Manage area budgets, ensuring efficient use of resources while maintaining service quality Build and maintain strong relationships with external stakeholders, including local authorities, statutory agencies, and community organisations. Liaising with local authority partners on nominations, adaptations and local lettings plans. Housing Management experience CIH level 4 desirable but not essential. Criteria: Previous experience in housing management is essential. In addition, you will have strong leadership skills, communication and problem-solving abilities, combined with emotional resilience and empathy. You will excel at motivating teams, making informed decisions with the support of your Regional Manager, and be adaptable to the changing needs of vulnerable customers and operational demands.
Jan 10, 2026
Full time
Role: Supported Housing Manager(Hybrid Role) Salary: £34,500 Hours: 37 per week Monday to Friday Requirements: Car driver essential Location: North East and East Riding Contract: Temp to perm based on performance BDS Recruitment are working with a well-respected national supported housing provider to recruit a Housing Manager to cover a patch across the North West. You will be responsible for overseeing the management and delivery of supported housing services across multiple schemes ensuring effective housing management, compliance with relevant legislation, and delivering high standards of customer service to residents. The Housing Manager will lead and support frontline housing teams, ensuring that the operational objectives are met while maintaining a customer-focused approach. You will take a lead role in housing management including referrals, allocations, voids, arrears and rent collection for the area of operation and are required to create and maintain effective internal and external working relationships to ensure that tenants receive the support that meets their needs. Key duties: Oversee tenancy and housing management across multiple supported housing schemes. Manage voids, allocations, rent collection, and arrears, ensuring income is maximised while providing customers with the necessary support. Lead on managing anti-social behaviour, neighbour disputes, and other housing-related issues. Managing and monitoring individual and team performance to develop and achieve performance targets and improvement plans for the area. Ensure compliance with statutory and legal requirements for Health and Safety, Fire, Licensing and ensure that you and all members of the team are aware of and are working in accordance with these requirements by performing appropriate health and safety checks, risk assessments and maintains records to ensure all stakeholders are safe from harm or risk. Ensure regular inspections of properties to ensure they meet safety standards, coordinating repairs and maintenance as needed. Work with safeguarding leads to ensure the safety and well-being of vulnerable customers Manage area budgets, ensuring efficient use of resources while maintaining service quality Build and maintain strong relationships with external stakeholders, including local authorities, statutory agencies, and community organisations. Liaising with local authority partners on nominations, adaptations and local lettings plans. Housing Management experience CIH level 4 desirable but not essential. Criteria: Previous experience in housing management is essential. In addition, you will have strong leadership skills, communication and problem-solving abilities, combined with emotional resilience and empathy. You will excel at motivating teams, making informed decisions with the support of your Regional Manager, and be adaptable to the changing needs of vulnerable customers and operational demands.
Analyse customer conversations and telephony data to improve service performance and resident experience. Client Details Our client is a large, well-established housing organisation serving diverse communities across the North West, London and the South East. They are known for their strong social purpose, ongoing investment in digital transformation, and continuous improvement across their customer operations. With sustained growth and a large customer contact operation, they are expanding their analytics capability to strengthen insight, service quality and operational resilience. Description This is a key role within a large, fast-paced customer contact operation, supporting a team of 200 frontline advisors and a wider group of 500 colleagues across Customer Service, Income and Lettings. You'll be right at the heart of how customers experience the service every day - using real conversations, customer behaviours and contact trends to drive improvements that make a measurable difference. We're not looking for a pure tech specialist - we need someone who understands contact centres, how customers speak, why they call, and what frontline teams need to perform at their best. If you've worked with speech analytics in a customer experience environment and know how to turn voice data into operational action, this is the ideal role for you. A major part of your work (60-80%) will be focused on speech analytics: Listening to what customers are really saying, spotting trends, pain points and emerging issues Designing and refining categories and phrase groups based on real-life customer behaviour Using conversation insights to support coaching, quality, service improvement and performance conversations Presenting themes and findings in a clear, contact-centre-friendly way managers and advisors can act on You'll also support the smooth running of the contact centre telephony operation: Managing call flows and routing to keep queues balanced and customers directed to the right teams Switching flows on/off during busy periods, storms, outages or urgent service issues Enhancing the IVR experience to reduce unnecessary customer effort and shorten journeys Ensuring the operation can continue running during incidents through clear, simple telephony workflow changes Alongside this, you'll provide meaningful reporting and insight that helps improve performance: Turning data into practical recommendations for Team Leaders and operational managers Analysing customer demand patterns, repeat contact, call drivers and themes Using Excel (advanced), Power BI and Dynamics 365 to produce easy-to-understand reports for non-technical audiences Supporting continuous improvements that enhance the resident experience and improve service outcomes Profile We're looking for someone who lives and breathes contact centre operations and understands how customer conversations translate into performance, quality and experience. You'll have hands-on experience using speech analytics in a frontline or customer experience setting - not just running reports, but really interpreting what customers are saying and why. You'll bring: Proven experience in a contact centre or customer experience environment, working closely with advisors, team leaders and operational managers Strong speech analytics experience, including building categories, spotting trends and turning voice data into actionable insights The ability to understand customer intent, call drivers and behaviour patterns, using this to shape improvements Experience supporting quality, coaching or performance conversations using real customer interactions Confidence working with customer and contact data, with advanced skills in Excel and experience using Power BI and Dynamics 365 A knack for translating complex information into simple, practical recommendations frontline teams can use Strong communication and stakeholder skills - able to challenge, influence and guide colleagues across operations A collaborative, customer-first mindset with the ability to spot inefficiencies and recommend improvements Nice to have: Experience in Housing or a regulated customer environment Exposure to telephony routing, IVR journeys or call flow changes (not technical, but operationally aware) This is a role for someone who understands the rhythm of a contact centre, cares deeply about customer experience, and knows how to use speech and data insight to make services better. Job Offer 35,000 - 45,000 salary Hybrid working - 1 day per week from office 28 days annual leave + bank holidays Up to 21 paid volunteering hours Double pension contribution (up to 12%) Health Cash Plan Retail and lifestyle benefits A supportive, inclusive culture with a strong social mission
Jan 09, 2026
Full time
Analyse customer conversations and telephony data to improve service performance and resident experience. Client Details Our client is a large, well-established housing organisation serving diverse communities across the North West, London and the South East. They are known for their strong social purpose, ongoing investment in digital transformation, and continuous improvement across their customer operations. With sustained growth and a large customer contact operation, they are expanding their analytics capability to strengthen insight, service quality and operational resilience. Description This is a key role within a large, fast-paced customer contact operation, supporting a team of 200 frontline advisors and a wider group of 500 colleagues across Customer Service, Income and Lettings. You'll be right at the heart of how customers experience the service every day - using real conversations, customer behaviours and contact trends to drive improvements that make a measurable difference. We're not looking for a pure tech specialist - we need someone who understands contact centres, how customers speak, why they call, and what frontline teams need to perform at their best. If you've worked with speech analytics in a customer experience environment and know how to turn voice data into operational action, this is the ideal role for you. A major part of your work (60-80%) will be focused on speech analytics: Listening to what customers are really saying, spotting trends, pain points and emerging issues Designing and refining categories and phrase groups based on real-life customer behaviour Using conversation insights to support coaching, quality, service improvement and performance conversations Presenting themes and findings in a clear, contact-centre-friendly way managers and advisors can act on You'll also support the smooth running of the contact centre telephony operation: Managing call flows and routing to keep queues balanced and customers directed to the right teams Switching flows on/off during busy periods, storms, outages or urgent service issues Enhancing the IVR experience to reduce unnecessary customer effort and shorten journeys Ensuring the operation can continue running during incidents through clear, simple telephony workflow changes Alongside this, you'll provide meaningful reporting and insight that helps improve performance: Turning data into practical recommendations for Team Leaders and operational managers Analysing customer demand patterns, repeat contact, call drivers and themes Using Excel (advanced), Power BI and Dynamics 365 to produce easy-to-understand reports for non-technical audiences Supporting continuous improvements that enhance the resident experience and improve service outcomes Profile We're looking for someone who lives and breathes contact centre operations and understands how customer conversations translate into performance, quality and experience. You'll have hands-on experience using speech analytics in a frontline or customer experience setting - not just running reports, but really interpreting what customers are saying and why. You'll bring: Proven experience in a contact centre or customer experience environment, working closely with advisors, team leaders and operational managers Strong speech analytics experience, including building categories, spotting trends and turning voice data into actionable insights The ability to understand customer intent, call drivers and behaviour patterns, using this to shape improvements Experience supporting quality, coaching or performance conversations using real customer interactions Confidence working with customer and contact data, with advanced skills in Excel and experience using Power BI and Dynamics 365 A knack for translating complex information into simple, practical recommendations frontline teams can use Strong communication and stakeholder skills - able to challenge, influence and guide colleagues across operations A collaborative, customer-first mindset with the ability to spot inefficiencies and recommend improvements Nice to have: Experience in Housing or a regulated customer environment Exposure to telephony routing, IVR journeys or call flow changes (not technical, but operationally aware) This is a role for someone who understands the rhythm of a contact centre, cares deeply about customer experience, and knows how to use speech and data insight to make services better. Job Offer 35,000 - 45,000 salary Hybrid working - 1 day per week from office 28 days annual leave + bank holidays Up to 21 paid volunteering hours Double pension contribution (up to 12%) Health Cash Plan Retail and lifestyle benefits A supportive, inclusive culture with a strong social mission
Administrator Houghton Regis 6-month Contract - Hybrid 3 days a week in office 12.88 per hour ARM are delighted to be working with our client to help them recruit a Administrator on a 6 month contract. You will be required to provide high-quality administrative support to the voids service, ensuring empty properties are managed efficiently and returned to a safe, compliant, and lettable standard within target timescales, helping to minimise rent loss and meet regulatory and service performance requirements. The Role: Administer the end-to-end voids process from tenancy end to re-let Raise, update, and monitor repairs and void works orders using the housing management system Liaise with surveyors, repairs teams, contractors, lettings, and housing officers to coordinate works and access Maintain accurate and up-to-date records in line with audit and regulatory requirements Track void turnaround times and highlight delays or risks to targets Respond to enquiries from internal teams, contractors, and external partners Ensure void properties meet social housing standards, policies, and procedures Requirements: Previous administrative experience, ideally within social housing or property services Strong organisational skills with the ability to manage competing priorities High level of accuracy and attention to detail Confident using IT systems, including housing management and repairs systems Excellent communication skills Experience working with voids, repairs, or asset management teams Knowledge of social housing voids processes, lettings, and compliance requirements Understanding of health & safety and property compliance in social housing Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Jan 08, 2026
Contractor
Administrator Houghton Regis 6-month Contract - Hybrid 3 days a week in office 12.88 per hour ARM are delighted to be working with our client to help them recruit a Administrator on a 6 month contract. You will be required to provide high-quality administrative support to the voids service, ensuring empty properties are managed efficiently and returned to a safe, compliant, and lettable standard within target timescales, helping to minimise rent loss and meet regulatory and service performance requirements. The Role: Administer the end-to-end voids process from tenancy end to re-let Raise, update, and monitor repairs and void works orders using the housing management system Liaise with surveyors, repairs teams, contractors, lettings, and housing officers to coordinate works and access Maintain accurate and up-to-date records in line with audit and regulatory requirements Track void turnaround times and highlight delays or risks to targets Respond to enquiries from internal teams, contractors, and external partners Ensure void properties meet social housing standards, policies, and procedures Requirements: Previous administrative experience, ideally within social housing or property services Strong organisational skills with the ability to manage competing priorities High level of accuracy and attention to detail Confident using IT systems, including housing management and repairs systems Excellent communication skills Experience working with voids, repairs, or asset management teams Knowledge of social housing voids processes, lettings, and compliance requirements Understanding of health & safety and property compliance in social housing Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
