Head of Housing Options Join us as Head of Housing Options to play a key ley senior role within our Place Directorate. Your impact as a strategic leader can take our approach to preventing homelessness to a new level, while improving access to safe, secure and sustainable housing. Make your mark on the future of Salford Salford has much to celebrate as a city, from new homes and employment opportunities to its vibrant cultural scene. Yet there is still huge potential to build on past successes - and find new and innovative ways to improve residents' lives. Housing is a key priority. We want you to set the vision and direction for a high performing, values driven service that works effectively across the Council, with partners and within communities. You will build a team with the passion and capabilities to deliver prevention, early help, strengthen independence, and secure positive outcomes for residents. The role You will provide visible, values-driven strategic leadership, setting clear direction and driving transformational change that improves outcomes, modernises working practices, reduces spend and strengthens organisational culture. Key responsibilities include: Leading the delivery of our Homelessness and Rough Sleeping Strategies, ensuring homelessness prevention is embedded across core Council services. Ensuring that all statutory homelessness duties are implemented effectively Driving the implementation of homelessness prevention activities. Providing strategic leadership for statutory homelessness assessments, prevention and relief activity, Allocations Policy implementation, Choice Based Lettings system management and the delivery of high quality housing advice. Developing and sustaining a skilled, motivated and values driven workforce. Ensuring the Housing Options service is fully immersed in the Live Well, All Age Prevention and Family First models. Championing innovation, partnership working and system wide collaboration. Leading the planning, delivery and monitoring of the service, in collaboration with partners. Building, strengthening and maintaining effective partnerships across Greater Manchester Contributing to the overall leadership of the Place Directorate. About you You will bring: Demonstrated professional expertise and a strong track record of delivering sustainable, meaningful outcomes within housing, homelessness or a related field. Up to date and in-depth knowledge of the legislative, regulatory and policy frameworks relating to housing, homelessness and allocations. The ability to inspire, motivate and lead teams, creating a positive, supportive and high performing working environment. A 'can do' attitude that gets things done focusing on positive outcomes for service users and staff. Experience of leading successful change and transformation, enabling teams and services to adapt effectively to new challenges and opportunities. Strategic leadership skills that enable the development and continuous improvement of services, ensuring they align with organisational priorities. Excellent communication, negotiation and influencing skills, with a positive, solutions focused, supportive approach and strong problem solving, planning and analytical capability. Want to know more about Salford? As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this. Find out about our city as a place to live, work & grow, and learn more about the amazing work we are doing. You'll also find out about the wealth of benefits we have to offer you on our Salford pages ! Continuous Service commitment New employees can keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others under this scheme. Find out if this applies to you on our Continuous Service page. . Guaranteed Assessment Schemes We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel by way of a Guaranteed Assessment Scheme. Our application forms ask you to indicate if you meet any of the criteria within this scheme, and so to find out more and if you qualify please visit our Guaranteed Assessment Scheme page. . Privacy Statement and Data Protection Our core data protection obligations and commitments are set out in the council's primary Recruitment and Employment Privacy Notice which can be found at .
Apr 17, 2026
Full time
Head of Housing Options Join us as Head of Housing Options to play a key ley senior role within our Place Directorate. Your impact as a strategic leader can take our approach to preventing homelessness to a new level, while improving access to safe, secure and sustainable housing. Make your mark on the future of Salford Salford has much to celebrate as a city, from new homes and employment opportunities to its vibrant cultural scene. Yet there is still huge potential to build on past successes - and find new and innovative ways to improve residents' lives. Housing is a key priority. We want you to set the vision and direction for a high performing, values driven service that works effectively across the Council, with partners and within communities. You will build a team with the passion and capabilities to deliver prevention, early help, strengthen independence, and secure positive outcomes for residents. The role You will provide visible, values-driven strategic leadership, setting clear direction and driving transformational change that improves outcomes, modernises working practices, reduces spend and strengthens organisational culture. Key responsibilities include: Leading the delivery of our Homelessness and Rough Sleeping Strategies, ensuring homelessness prevention is embedded across core Council services. Ensuring that all statutory homelessness duties are implemented effectively Driving the implementation of homelessness prevention activities. Providing strategic leadership for statutory homelessness assessments, prevention and relief activity, Allocations Policy implementation, Choice Based Lettings system management and the delivery of high quality housing advice. Developing and sustaining a skilled, motivated and values driven workforce. Ensuring the Housing Options service is fully immersed in the Live Well, All Age Prevention and Family First models. Championing innovation, partnership working and system wide collaboration. Leading the planning, delivery and monitoring of the service, in collaboration with partners. Building, strengthening and maintaining effective partnerships across Greater Manchester Contributing to the overall leadership of the Place Directorate. About you You will bring: Demonstrated professional expertise and a strong track record of delivering sustainable, meaningful outcomes within housing, homelessness or a related field. Up to date and in-depth knowledge of the legislative, regulatory and policy frameworks relating to housing, homelessness and allocations. The ability to inspire, motivate and lead teams, creating a positive, supportive and high performing working environment. A 'can do' attitude that gets things done focusing on positive outcomes for service users and staff. Experience of leading successful change and transformation, enabling teams and services to adapt effectively to new challenges and opportunities. Strategic leadership skills that enable the development and continuous improvement of services, ensuring they align with organisational priorities. Excellent communication, negotiation and influencing skills, with a positive, solutions focused, supportive approach and strong problem solving, planning and analytical capability. Want to know more about Salford? As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this. Find out about our city as a place to live, work & grow, and learn more about the amazing work we are doing. You'll also find out about the wealth of benefits we have to offer you on our Salford pages ! Continuous Service commitment New employees can keep their service related benefits when moving between a whole host of public sector organisations within Greater Manchester, which include: Councils, NHS, Greater Manchester Fire and Rescue, Transport for Greater Manchester, as well as many others under this scheme. Find out if this applies to you on our Continuous Service page. . Guaranteed Assessment Schemes We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel by way of a Guaranteed Assessment Scheme. Our application forms ask you to indicate if you meet any of the criteria within this scheme, and so to find out more and if you qualify please visit our Guaranteed Assessment Scheme page. . Privacy Statement and Data Protection Our core data protection obligations and commitments are set out in the council's primary Recruitment and Employment Privacy Notice which can be found at .
Temporary Accommodation Officer As part of the Temporary Accommodation Move On team to work with households in temporary accommodation to move into settled accommodation. Understanding their move on needs, matching them to suitable (as legally defined) settled accommodation, supporting them to overcome any move on barriers, and completing their discharge from temporary accommodation. Temporary Accommodation Officer To work with the Lettings Negotiators in the team, to identify the properties needed and to match households to the properties they have sourced ensuring no properties are left unused. Temporary Accommodation Officer To set expectations about the most likely route into settled accommodation, and what actions the household should take to successfully move out of temporary accommodation. To signpost households to relevant support e.g. for benefits or debt advice, to ensure they are in the best position to move into and sustain their settled accommodation. Temporary Accommodation Officer This role is key in ensuring households are able to move on from temporary accommodation, reducing the average stay length and the number of households in temporary accommodation. To mange a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. Temporary Accommodation Officer To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To work at pace, ensuring cases are progressed in a timely way and properties are used efficiently. Temporary Accommodation Officer To liaise with other Council departments and external bodies as required, including Social Care, GPs, fraud etc. to ensure offers of suitable accommodation and required measures to support a successful move into settled accommodation are in place. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. Where choice-based lettings is the best option for the household, making sure they understand what this option is, supporting them to bid on suitable properties, if shortlisted to attend viewings and when they accept an offer to make the move. To undertake property visits and home visits to the household, as required to ensure the suitability of a property and the successful move on from temporary accommodation, where this would be beneficial. To control and conduct all activities to issue relevant discharge notifications to end homelessness duties and maintain relevant records. Including issuing offer letters, discharge notices, managing offer refusals, and other appropriate communications as appropriate to support the statutory process. To assist with resettlement and barriers to moving into the property offered, so the household is ready to be able to quickly accept the offer and move in. Supporting households to find out about their new communities and take the steps needed to settle into a new home, for example about claiming benefits and how to apply for schools. Responsible for dealing with, and supporting, complaints taking remedial action as necessary and using learning from complaints and reviews to support service improvements. To feedback to the Move On Team Lead to support efficient management of the team, including the identification of households ready to move into settled accommodation and the sourcing of suitable properties. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined-up approach in the operational deployment of services.
Apr 17, 2026
Contractor
Temporary Accommodation Officer As part of the Temporary Accommodation Move On team to work with households in temporary accommodation to move into settled accommodation. Understanding their move on needs, matching them to suitable (as legally defined) settled accommodation, supporting them to overcome any move on barriers, and completing their discharge from temporary accommodation. Temporary Accommodation Officer To work with the Lettings Negotiators in the team, to identify the properties needed and to match households to the properties they have sourced ensuring no properties are left unused. Temporary Accommodation Officer To set expectations about the most likely route into settled accommodation, and what actions the household should take to successfully move out of temporary accommodation. To signpost households to relevant support e.g. for benefits or debt advice, to ensure they are in the best position to move into and sustain their settled accommodation. Temporary Accommodation Officer This role is key in ensuring households are able to move on from temporary accommodation, reducing the average stay length and the number of households in temporary accommodation. To mange a caseload of households that have been identified as ready to move on from temporary accommodation into settled accommodation. Using the information about the household to offer suitable (as legally defined) settled accommodation for them, in order for the Council to discharge duties. This could be private rented accommodation, supported housing, direct offer of social housing, choice-based lettings or other settled accommodation options. Temporary Accommodation Officer To review information about the household, updating the housing needs assessment, and other documentation, as necessary, to ensure the needs of the household are fully understood. To make sure the rehousing and resettlement needs of the households are clearly established and understood. Including affordability, geographical restrictions and if there are vulnerabilities or behaviours that will mean specific support is required to move and settle into new accommodation. Making referrals for specialist accommodation and support where this is needed, for example to adult social care. To work at pace, ensuring cases are progressed in a timely way and properties are used efficiently. Temporary Accommodation Officer To liaise with other Council departments and external bodies as required, including Social Care, GPs, fraud etc. to ensure offers of suitable accommodation and required measures to support a successful move into settled accommodation are in place. To support households to prepare to move and to ensure they receive appropriate advice including on their options, their responsibilities and rights for the tenancy they are being offered, and what happens if they reject the property offered. Where choice-based lettings is the best option for the household, making sure they understand what this option is, supporting them to bid on suitable properties, if shortlisted to attend viewings and when they accept an offer to make the move. To undertake property visits and home visits to the household, as required to ensure the suitability of a property and the successful move on from temporary accommodation, where this would be beneficial. To control and conduct all activities to issue relevant discharge notifications to end homelessness duties and maintain relevant records. Including issuing offer letters, discharge notices, managing offer refusals, and other appropriate communications as appropriate to support the statutory process. To assist with resettlement and barriers to moving into the property offered, so the household is ready to be able to quickly accept the offer and move in. Supporting households to find out about their new communities and take the steps needed to settle into a new home, for example about claiming benefits and how to apply for schools. Responsible for dealing with, and supporting, complaints taking remedial action as necessary and using learning from complaints and reviews to support service improvements. To feedback to the Move On Team Lead to support efficient management of the team, including the identification of households ready to move into settled accommodation and the sourcing of suitable properties. Liaise and work closely with other peer groups across housing and other directorates that have a direct influence on the section promoting a joined-up approach in the operational deployment of services.
Day-to-day estate management of the Client's commercial land and property portfolio including developing, reviewing and implementing asset management plans and marketing strategies for properties within the commercial portfolio. Provision of general practice surveying property advice to Directors, Councillors and other Council departments as required. Undertaking professional work in connection with the management of the Client's commercial and corporate portfolio including negotiating new lettings, lease renewals, rent reviews, lease restructuring, deeds of variation and dilapidation claims. Ensure that reviews and renewals are dealt with in a timely manner and in accordance with the performance standards/requirements. Acquisition and disposal of land and property as required or in accordance with asset management plans including negotiations in respect of compulsory purchase and compensation claims. To ensure that the commercial property portfolio is properly repaired and maintained in accordance with contractual commitments and good asset management. To liaise with Estates & Facilities to ensure that they have all properties within the portfolio included in relevant corporate contracts managed by them in relation to repair, maintenance, statutory servicing and compliance testing required and advised as necessary by Estates & Facilities. To oversee inspection, survey and preparation of reports, valuations and plans of Council houses and flats under the 1985 Housing Right-to-Buy provisions, including appeals submissions to the DV and Equity Share transactions as may be required. Carrying out valuations and appraisals of the Council's commercial and corporate portfolios and on behalf of other Client Departments as required. To attend and present reports at Committee and other meetings as may be required related to this role. Deputise for the Chief Property Surveyor when required or in their absence. If you are interested in the role, please email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared.
Apr 13, 2026
Full time
Day-to-day estate management of the Client's commercial land and property portfolio including developing, reviewing and implementing asset management plans and marketing strategies for properties within the commercial portfolio. Provision of general practice surveying property advice to Directors, Councillors and other Council departments as required. Undertaking professional work in connection with the management of the Client's commercial and corporate portfolio including negotiating new lettings, lease renewals, rent reviews, lease restructuring, deeds of variation and dilapidation claims. Ensure that reviews and renewals are dealt with in a timely manner and in accordance with the performance standards/requirements. Acquisition and disposal of land and property as required or in accordance with asset management plans including negotiations in respect of compulsory purchase and compensation claims. To ensure that the commercial property portfolio is properly repaired and maintained in accordance with contractual commitments and good asset management. To liaise with Estates & Facilities to ensure that they have all properties within the portfolio included in relevant corporate contracts managed by them in relation to repair, maintenance, statutory servicing and compliance testing required and advised as necessary by Estates & Facilities. To oversee inspection, survey and preparation of reports, valuations and plans of Council houses and flats under the 1985 Housing Right-to-Buy provisions, including appeals submissions to the DV and Equity Share transactions as may be required. Carrying out valuations and appraisals of the Council's commercial and corporate portfolios and on behalf of other Client Departments as required. To attend and present reports at Committee and other meetings as may be required related to this role. Deputise for the Chief Property Surveyor when required or in their absence. If you are interested in the role, please email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared.
Regional Operations Director - London MCR Property Group The Opportunity MCR Property Group is seeking an experienced Regional Operations Director to lead and optimise the day-to-day operational performance of our growing portfolio within the Grester London area. This is a senior leadership role focused on operational excellence, resident experience, and scalable service delivery across a diverse and expanding residential platform. This role is ideal for a proven PRS or residential operations leader who excels in managing multi-site portfolios, leading on-site and central teams, and embedding best-in-class operational standards across lettings, property management, and facilities management functions. About MCR Property Group MCR Property Group is a leading independent real estate investment and development company with offices in London, Manchester, Birmingham, and Glasgow. We deliver high-quality new-build and conversion schemes across residential and industrial sectors and manage a diverse, multi-billion-pound portfolio. Our current holdings include more than 7,500 residential plots and a significant commercial and industrial asset base valued in excess of £2 billion. We are entrepreneurial, fast-paced, and focused on long-term value creation, offering a compelling environment for senior operational leaders within the PRS sector. Role Overview The Regional Operations Director will have full accountability for the operational performance, service delivery, and resident experience across MCR's Private Rented Sector (PRS) portfolio. The role spans mobilisation, lease-up, stabilisation, and steady-state operations, ensuring that all assets operate efficiently, compliantly, and in line with brand and service standards. You will lead lettings, residential management, and facilities management functions, ensuring consistent execution, strong financial performance, high resident satisfaction, and effective risk management across the portfolio. This is a highly visible leadership role, working closely with asset management, development, finance, and senior stakeholders to ensure operational delivery supports long-term asset performance. Key Responsibilities Residential Operations Leadership Provide overall leadership and governance across all PRS operational activities. Ensure consistent implementation of operating standards, policies, and procedures across all sites. Take ownership of day-to-day performance across lettings, block management, and facilities management functions. Act as senior operational escalation points for complex resident, building, or service issues. Mobilisation, Lease-Up & Stabilisation Lead mobilisation planning for new PRS schemes, including staffing models, systems, processes, and compliance readiness. Oversee lease-up activity to ensure occupancy, income, and service targets are achieved. Support pricing, leasing velocity, and renewal strategies aligned with local market dynamics. Ensure smooth transition from mobilisation into stabilised, business-as-usual operations. Resident Experience & Service Excellence Champion a resident-first operating culture across all developments. Drive continuous improvement across the full resident journey, from enquiry and onboarding through to renewal. Ensure consistent handling of complaints, service recovery, and resident communications. Support community-building initiatives that enhance resident engagement, satisfaction, and retention. People Leadership & Capability Building Lead, mentor, and develop high-performing central and on-site teams. Set clear performance expectations and KPIs for operational teams and managing agents. Build scalable team structures and succession plans to support portfolio growth. Foster a culture of accountability, professionalism, and service excellence. Financial & Operational Performance Own operational budgets, forecasting, and cost control across the PRS portfolio. Drive improvements in rent collection, arrears management, void reduction, and cost efficiency. Monitor and report on key operational KPIs including occupancy, NPS, arrears, service levels, and maintenance performance. Identify operational efficiencies and value-enhancing initiatives in collaboration with asset management. Compliance, Risk & ESG Ensure full compliance with health & safety, fire safety, building safety, data protection, and landlord obligations. Maintain robust governance and audit frameworks across all residential operations. Embed ESG principles into operational delivery, including resident wellbeing, sustainability, and social value initiatives. Manage operational risk and ensure readiness for regulatory change. Experience & Qualifications 7-10+ years' experience in a senior residential operations leadership role within PRS, PRS, student accommodation, or hospitality-led residential environments. Demonstrable experience managing multi-site residential portfolios and operational teams. Strong track record in lease-up delivery, stabilised operations, service improvement, and arrears reduction. Proven ability to manage large operational budgets and complex P&Ls. Excellent leadership, stakeholder management, and communication skills. Degree in Real Estate, Business, Hospitality, or a related discipline. Professional qualifications such as MRICS, ARLA, or IWFM are advantageous. Working Environment London-based role with regular travel to regional PRS sites. Occasional out-of-hours availability required during key operational phases. Benefits 22 days annual leave plus bank holidays (increasing with service). Birthday day off. Long-term career progression within a rapidly expanding national property group.
Apr 11, 2026
Full time
Regional Operations Director - London MCR Property Group The Opportunity MCR Property Group is seeking an experienced Regional Operations Director to lead and optimise the day-to-day operational performance of our growing portfolio within the Grester London area. This is a senior leadership role focused on operational excellence, resident experience, and scalable service delivery across a diverse and expanding residential platform. This role is ideal for a proven PRS or residential operations leader who excels in managing multi-site portfolios, leading on-site and central teams, and embedding best-in-class operational standards across lettings, property management, and facilities management functions. About MCR Property Group MCR Property Group is a leading independent real estate investment and development company with offices in London, Manchester, Birmingham, and Glasgow. We deliver high-quality new-build and conversion schemes across residential and industrial sectors and manage a diverse, multi-billion-pound portfolio. Our current holdings include more than 7,500 residential plots and a significant commercial and industrial asset base valued in excess of £2 billion. We are entrepreneurial, fast-paced, and focused on long-term value creation, offering a compelling environment for senior operational leaders within the PRS sector. Role Overview The Regional Operations Director will have full accountability for the operational performance, service delivery, and resident experience across MCR's Private Rented Sector (PRS) portfolio. The role spans mobilisation, lease-up, stabilisation, and steady-state operations, ensuring that all assets operate efficiently, compliantly, and in line with brand and service standards. You will lead lettings, residential management, and facilities management functions, ensuring consistent execution, strong financial performance, high resident satisfaction, and effective risk management across the portfolio. This is a highly visible leadership role, working closely with asset management, development, finance, and senior stakeholders to ensure operational delivery supports long-term asset performance. Key Responsibilities Residential Operations Leadership Provide overall leadership and governance across all PRS operational activities. Ensure consistent implementation of operating standards, policies, and procedures across all sites. Take ownership of day-to-day performance across lettings, block management, and facilities management functions. Act as senior operational escalation points for complex resident, building, or service issues. Mobilisation, Lease-Up & Stabilisation Lead mobilisation planning for new PRS schemes, including staffing models, systems, processes, and compliance readiness. Oversee lease-up activity to ensure occupancy, income, and service targets are achieved. Support pricing, leasing velocity, and renewal strategies aligned with local market dynamics. Ensure smooth transition from mobilisation into stabilised, business-as-usual operations. Resident Experience & Service Excellence Champion a resident-first operating culture across all developments. Drive continuous improvement across the full resident journey, from enquiry and onboarding through to renewal. Ensure consistent handling of complaints, service recovery, and resident communications. Support community-building initiatives that enhance resident engagement, satisfaction, and retention. People Leadership & Capability Building Lead, mentor, and develop high-performing central and on-site teams. Set clear performance expectations and KPIs for operational teams and managing agents. Build scalable team structures and succession plans to support portfolio growth. Foster a culture of accountability, professionalism, and service excellence. Financial & Operational Performance Own operational budgets, forecasting, and cost control across the PRS portfolio. Drive improvements in rent collection, arrears management, void reduction, and cost efficiency. Monitor and report on key operational KPIs including occupancy, NPS, arrears, service levels, and maintenance performance. Identify operational efficiencies and value-enhancing initiatives in collaboration with asset management. Compliance, Risk & ESG Ensure full compliance with health & safety, fire safety, building safety, data protection, and landlord obligations. Maintain robust governance and audit frameworks across all residential operations. Embed ESG principles into operational delivery, including resident wellbeing, sustainability, and social value initiatives. Manage operational risk and ensure readiness for regulatory change. Experience & Qualifications 7-10+ years' experience in a senior residential operations leadership role within PRS, PRS, student accommodation, or hospitality-led residential environments. Demonstrable experience managing multi-site residential portfolios and operational teams. Strong track record in lease-up delivery, stabilised operations, service improvement, and arrears reduction. Proven ability to manage large operational budgets and complex P&Ls. Excellent leadership, stakeholder management, and communication skills. Degree in Real Estate, Business, Hospitality, or a related discipline. Professional qualifications such as MRICS, ARLA, or IWFM are advantageous. Working Environment London-based role with regular travel to regional PRS sites. Occasional out-of-hours availability required during key operational phases. Benefits 22 days annual leave plus bank holidays (increasing with service). Birthday day off. Long-term career progression within a rapidly expanding national property group.
A rare and exciting opportunity has arisen for an experienced Branch Manager / Associate Director to join a well established, leading independent estate agency in their high performing Leamington Spa branch. Our client is a highly respected multi branch agency known for delivering exceptional service and achieving outstanding results. With deep local roots and an excellent reputation, they're now looking for a motivated, hands on Branch Manager to lead their Leamington Team. This is more than just a management role-you'll have real autonomy and the freedom to implement your own ideas to drive performance. If you're an ambitious leader, a natural go getter, driven by standards and with proven success in the Leamington Spa market, this could be an excellent career opportunity. As Estate Agent Branch Manager / Associate Director what's on offer to you: £35,000 basic salary OTE of £50-55k, with a tailored commission structure aligned to branch success and personal achievements Car allowance of £250 per month on top Key leadership position within a respected, leading local brand Estate Agent Branch Manager / Associate Director Key Responsibilities Lead your team to meet and exceed branch revenue targets Deliver a high quality, customer first experience to enhance local market share Run daily team meetings and set clear team goals and achievement for the day ahead Win new instructions and maintain a strong pipeline of quality stock to support your team Drive business development with a proactive and innovative mindset Keep up to date with all agreed sales and lettings, monitor their progress, and assist the team with any issues that arise. Provide hands on leadership and day to day operational management Coach and mentor your team, nurturing them as individuals and as a team to ensure branch success What we are looking for from an Estate Agent Branch Manager/ Associate Director Minimum 2 years' experience as a Branch Manager in estate agency Strong knowledge of the Leamington Spa property market is desired A confident lister with a hands on approach to leadership Excellent communication and people management skills A commercially minded leader who thrives on hitting targets and delivering results Organised, driven, and able to think strategically and creatively This is a genuine opportunity to make your mark within a business that values initiative and leadership. If you're looking for a role where your ideas will be heard-and where you'll have the support to succeed-this could be the perfect fit. Contact Magnus James Property Recruitment is a specialist recruiter for the property industry and covers the following areas, New Homes, Residential Lettings, Estate Agents, Property Management and Block Management
Apr 08, 2026
Full time
A rare and exciting opportunity has arisen for an experienced Branch Manager / Associate Director to join a well established, leading independent estate agency in their high performing Leamington Spa branch. Our client is a highly respected multi branch agency known for delivering exceptional service and achieving outstanding results. With deep local roots and an excellent reputation, they're now looking for a motivated, hands on Branch Manager to lead their Leamington Team. This is more than just a management role-you'll have real autonomy and the freedom to implement your own ideas to drive performance. If you're an ambitious leader, a natural go getter, driven by standards and with proven success in the Leamington Spa market, this could be an excellent career opportunity. As Estate Agent Branch Manager / Associate Director what's on offer to you: £35,000 basic salary OTE of £50-55k, with a tailored commission structure aligned to branch success and personal achievements Car allowance of £250 per month on top Key leadership position within a respected, leading local brand Estate Agent Branch Manager / Associate Director Key Responsibilities Lead your team to meet and exceed branch revenue targets Deliver a high quality, customer first experience to enhance local market share Run daily team meetings and set clear team goals and achievement for the day ahead Win new instructions and maintain a strong pipeline of quality stock to support your team Drive business development with a proactive and innovative mindset Keep up to date with all agreed sales and lettings, monitor their progress, and assist the team with any issues that arise. Provide hands on leadership and day to day operational management Coach and mentor your team, nurturing them as individuals and as a team to ensure branch success What we are looking for from an Estate Agent Branch Manager/ Associate Director Minimum 2 years' experience as a Branch Manager in estate agency Strong knowledge of the Leamington Spa property market is desired A confident lister with a hands on approach to leadership Excellent communication and people management skills A commercially minded leader who thrives on hitting targets and delivering results Organised, driven, and able to think strategically and creatively This is a genuine opportunity to make your mark within a business that values initiative and leadership. If you're looking for a role where your ideas will be heard-and where you'll have the support to succeed-this could be the perfect fit. Contact Magnus James Property Recruitment is a specialist recruiter for the property industry and covers the following areas, New Homes, Residential Lettings, Estate Agents, Property Management and Block Management
As P/T Front of House Manager - Serviced offices, you will be responsible for the day-to-day management of a Managed Office/Co-working Space. Ensuring that the centre for the tenants is running smoothly, maintaining, and improving on the income. Also, to assist where necessary with similar properties in and around Leeds. Quest Search and Selection are partnering with a very successful Commercial Property Management company, with a portfolio spanning the UK and Europe. The business is looking for someone who could work part-time for 20- 25 hours per week. Key Responsibilities of this Front of House Manager position - Running the centre reception, dealing with calls and administration Deal with tenants daily to ensure that any issues that emerge are resolved or forwarded to the Portfolio Manager or Directors Ensure that tenants' lease requirements are met, as well as pursuing overdue debts Assisting the Portfolio Manager in ensuring that billings are raised on time, vendors perform as agreed, and expenses are kept within budget Advising the Portfolio Manager on existing or new suppliers, seeking best value where possible, and advising on works and improvements to properties under management Requirements for this Front of House Manager position - Good experience from an Admin/Receptionist/Office/Property/Front-of-house background Previous experience in property lettings experience from a commercial or residential background is ideal but not essential Meticulous presentation and high standards of work Proficiency in customer facing and admin skills Can drive and have a full UK driving license An understanding of managing & working towards set budgets Has Intermediate Microsoft Office skills: Excel, Word, etc. Able to show enthusiastic and working to your own initiatives & deadlines Benefits that come along with this Front of House Manager position - Employee Assistance Program 25 days holiday + BH 2 sicks days paid per annum Training and development Shared company car If this role sounds like you, and you have the experience for Front of House Manager please send your CV details quoting reference no. JO- We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
Apr 07, 2026
Full time
As P/T Front of House Manager - Serviced offices, you will be responsible for the day-to-day management of a Managed Office/Co-working Space. Ensuring that the centre for the tenants is running smoothly, maintaining, and improving on the income. Also, to assist where necessary with similar properties in and around Leeds. Quest Search and Selection are partnering with a very successful Commercial Property Management company, with a portfolio spanning the UK and Europe. The business is looking for someone who could work part-time for 20- 25 hours per week. Key Responsibilities of this Front of House Manager position - Running the centre reception, dealing with calls and administration Deal with tenants daily to ensure that any issues that emerge are resolved or forwarded to the Portfolio Manager or Directors Ensure that tenants' lease requirements are met, as well as pursuing overdue debts Assisting the Portfolio Manager in ensuring that billings are raised on time, vendors perform as agreed, and expenses are kept within budget Advising the Portfolio Manager on existing or new suppliers, seeking best value where possible, and advising on works and improvements to properties under management Requirements for this Front of House Manager position - Good experience from an Admin/Receptionist/Office/Property/Front-of-house background Previous experience in property lettings experience from a commercial or residential background is ideal but not essential Meticulous presentation and high standards of work Proficiency in customer facing and admin skills Can drive and have a full UK driving license An understanding of managing & working towards set budgets Has Intermediate Microsoft Office skills: Excel, Word, etc. Able to show enthusiastic and working to your own initiatives & deadlines Benefits that come along with this Front of House Manager position - Employee Assistance Program 25 days holiday + BH 2 sicks days paid per annum Training and development Shared company car If this role sounds like you, and you have the experience for Front of House Manager please send your CV details quoting reference no. JO- We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
Location: Eastbourne, BN21 Salary: £40,000 per annum Position: Permanent - Full Time Reference: WR81634 Experienced Block Manager required to oversee a residential portfolio in the Eastbourne area: handling compliance, Section 20 processes, budgets, contractors and client relationships, while delivering high service standards. Worth Recruiting - Property Industry Recruitment is supporting a respected property company in Eastbourne seeking an experienced Block Manager. This key role reports to the Managing Director, managing a sizeable residential block portfolio and ensuring compliance, financial control and effective client communication. What You'll Be Doing (Key Responsibilities): Managing a portfolio of residential blocks and developments Administering Section 20 consultations and major works processes Preparing and managing service charge budgets and management accounts Arranging repairs, maintenance and planned works Instructing and liaising with contractors and surveyors Conducting site inspections and property visits Organising and attending AGMs and residents' meetings Handling leaseholder and client enquiries Ensuring compliance with relevant property legislation and regulations Maintaining accurate records and general property management administration What We're Looking For (Skills & Experience): Practical knowledge of Section 20 Notices and compliance requirements Understanding of commercial and residential lease structures ARLA, IRPM or RICS qualification preferred Strong customer service and communication skills Calm and professional approach to problem solving Excellent organisational and workload prioritisation skills Confident team contributor with good interpersonal ability Relationship building skills with clients, leaseholders and contractors Commitment to ongoing training and legislative updates Full UK driving licence and own vehicle What's In It For You? Competitive salary package Monday to Friday working week Opportunity for career progression Varied and responsible portfolio role Supportive and professional working environment Ready to take the next step in your property career? If you are interested in this Block Manager role, please contact the Property Recruitment Team at Worth Recruiting today, quoting reference: WR81634. About Your Application: Response Time: We receive a great many applications and respond as quickly as possible. If you have not heard from us within 48 working hours, please assume that on this occasion your application has not been successful. Data Protection: Worth Recruiting is acting as a recruitment agency in relation to this position. By submitting your application, you consent to Worth Recruiting processing and storing your data for the purposes of your job search. For more information, please see our privacy policy on our website. Confidentiality: All communications with Worth Recruiting are completely confidential. We will always need to speak with you before we are able to submit your CV to our client. Please Note: This vacancy summary is intended as a general guide only and should NOT be used as a definitive job description. Our job advert, including details of salary, working hours or location may change without notice and in any case, are likely to be highly influenced by the skills, qualifications, previous experience, attitude, ability and personal requirements of the candidate. About Worth Recruiting: Worth Recruiting provides a bespoke recruitment service to the Property Industry offering roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management, Financial Services, and Prop Tech. Find out more at: worthrecruiting.me. Job Reference: WR81634 - Block Manager - Property Management
Apr 07, 2026
Full time
Location: Eastbourne, BN21 Salary: £40,000 per annum Position: Permanent - Full Time Reference: WR81634 Experienced Block Manager required to oversee a residential portfolio in the Eastbourne area: handling compliance, Section 20 processes, budgets, contractors and client relationships, while delivering high service standards. Worth Recruiting - Property Industry Recruitment is supporting a respected property company in Eastbourne seeking an experienced Block Manager. This key role reports to the Managing Director, managing a sizeable residential block portfolio and ensuring compliance, financial control and effective client communication. What You'll Be Doing (Key Responsibilities): Managing a portfolio of residential blocks and developments Administering Section 20 consultations and major works processes Preparing and managing service charge budgets and management accounts Arranging repairs, maintenance and planned works Instructing and liaising with contractors and surveyors Conducting site inspections and property visits Organising and attending AGMs and residents' meetings Handling leaseholder and client enquiries Ensuring compliance with relevant property legislation and regulations Maintaining accurate records and general property management administration What We're Looking For (Skills & Experience): Practical knowledge of Section 20 Notices and compliance requirements Understanding of commercial and residential lease structures ARLA, IRPM or RICS qualification preferred Strong customer service and communication skills Calm and professional approach to problem solving Excellent organisational and workload prioritisation skills Confident team contributor with good interpersonal ability Relationship building skills with clients, leaseholders and contractors Commitment to ongoing training and legislative updates Full UK driving licence and own vehicle What's In It For You? Competitive salary package Monday to Friday working week Opportunity for career progression Varied and responsible portfolio role Supportive and professional working environment Ready to take the next step in your property career? If you are interested in this Block Manager role, please contact the Property Recruitment Team at Worth Recruiting today, quoting reference: WR81634. About Your Application: Response Time: We receive a great many applications and respond as quickly as possible. If you have not heard from us within 48 working hours, please assume that on this occasion your application has not been successful. Data Protection: Worth Recruiting is acting as a recruitment agency in relation to this position. By submitting your application, you consent to Worth Recruiting processing and storing your data for the purposes of your job search. For more information, please see our privacy policy on our website. Confidentiality: All communications with Worth Recruiting are completely confidential. We will always need to speak with you before we are able to submit your CV to our client. Please Note: This vacancy summary is intended as a general guide only and should NOT be used as a definitive job description. Our job advert, including details of salary, working hours or location may change without notice and in any case, are likely to be highly influenced by the skills, qualifications, previous experience, attitude, ability and personal requirements of the candidate. About Worth Recruiting: Worth Recruiting provides a bespoke recruitment service to the Property Industry offering roles in Estate Agency, Lettings, Commercial Property, Surveying, Property Management, Financial Services, and Prop Tech. Find out more at: worthrecruiting.me. Job Reference: WR81634 - Block Manager - Property Management
Pear Recruitment: Head of property Management AST and commercial Salary £35,000 - £45,000 Location: Woodford Green Own Car required Our client is a multi-award-winning, family run commercial and residential property lettings and management agency. They are looking for a second in command to work alongside the directors. This role will be hands on and involved in all daily operations. You must have experience in property Management within Commercial property lettings. You will be the backbone of the branch covering Commercial Management, Residential management and a small volume of lettings. The ideal candidate will have a can-do attitude and a problem solver who thrives on autonomy. Key Responsibilities Commercial Property Management: Managing Rent and service charge collections, rent reviews, lease renewals and tenant relationships for their commercial portfolio Residential Management: overseeing the portfolio, ensuring timely rent collection and managing the end-to-end maintenance process Point of contact for tenants, landlords and contractors Compliance and Admin: Ensuring all legal documents, deposits and safety certificates are complete and compliant Commercial lettings: Placing Adverts, conducting viewings and negotiable deals for commercial units Team Leadership: Acting as a line manager for the team, monitoring attendance, performance and keeping the energy high. Skills Minimum 5 years' experience in property Management (Commercial experience is essential) Organisational Skills Strong Numeracy and Excel skills Experience with Client accounting and legal terminology If you are interested in thisAssistant Property Managerposition and would like to know more, please email your CV or telephone us on a strictly private and confidential basis. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality - All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.
Apr 06, 2026
Full time
Pear Recruitment: Head of property Management AST and commercial Salary £35,000 - £45,000 Location: Woodford Green Own Car required Our client is a multi-award-winning, family run commercial and residential property lettings and management agency. They are looking for a second in command to work alongside the directors. This role will be hands on and involved in all daily operations. You must have experience in property Management within Commercial property lettings. You will be the backbone of the branch covering Commercial Management, Residential management and a small volume of lettings. The ideal candidate will have a can-do attitude and a problem solver who thrives on autonomy. Key Responsibilities Commercial Property Management: Managing Rent and service charge collections, rent reviews, lease renewals and tenant relationships for their commercial portfolio Residential Management: overseeing the portfolio, ensuring timely rent collection and managing the end-to-end maintenance process Point of contact for tenants, landlords and contractors Compliance and Admin: Ensuring all legal documents, deposits and safety certificates are complete and compliant Commercial lettings: Placing Adverts, conducting viewings and negotiable deals for commercial units Team Leadership: Acting as a line manager for the team, monitoring attendance, performance and keeping the energy high. Skills Minimum 5 years' experience in property Management (Commercial experience is essential) Organisational Skills Strong Numeracy and Excel skills Experience with Client accounting and legal terminology If you are interested in thisAssistant Property Managerposition and would like to know more, please email your CV or telephone us on a strictly private and confidential basis. Recommend a friend - Do you know someone looking for a position? If you recommend them to us, we have a fantastic referral fee to offer! Please contact us for more information. Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days, you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment. Confidentiality - All communication with us is treated with the upmost confidentiality and you will always be advised if your CV is being submitted to a client.
Trust Finance & Resources Director (FRD) West London Salary up to 84K We have teamed up with an academy based in West London who are seeking an exceptionalFinance & Resources Director (FRD)to join their senior leadership team and play a pivotal role in shaping the future of their academy. This is one of themost strategically important positionsin the organisation. You will lead all non teaching functions, ensuring the academy is financially robust, operationally efficient, and fully equipped to deliver outstanding outcomes for students. Working closely with the Principal, Trustees, and Senior Leadership Team, you will provide expert financial and operational leadership across finance, HR, IT, facilities, and compliance. Key Responsibilities Financial Leadership Lead budgeting, forecasting, and long term financial planning Monitor performance and deliver clear reporting to senior leaders and Trustees Ensure strong financial controls, compliance, and audit readiness Oversee cash flow, payroll, pensions, VAT, and statutory reporting Drive income generation and value for money Strategic Leadership Shape and deliver the academy's financial strategy Advise the Principal and Trustees on finance, risk, and sustainability Provide insight to support key decision making Operations & Resources Lead HR, IT, estates, catering, and support services Ensure efficient, secure systems and infrastructure Oversee facilities, capital projects, and health & safety Maximise income through lettings and commercial activity Governance & Compliance Ensure compliance with all regulatory and funding requirements Manage key external relationships (auditors, funding bodies, partners) Lead risk management and internal audit processes Key Characteristics A professionalaccounting qualificationis needed Prior experience working within theeducation sector Provenexperience in financial leadershipwith experience leading multi-disciplinary teams (e.g. finance, HR, operations) Strong commercial acumen and the ability to manage large budgets effectively Excellent analytical, communication, and influencing skills High levels of resilience, organisation, and attention to detail If this sounds like your next role, apply today!
Apr 06, 2026
Full time
Trust Finance & Resources Director (FRD) West London Salary up to 84K We have teamed up with an academy based in West London who are seeking an exceptionalFinance & Resources Director (FRD)to join their senior leadership team and play a pivotal role in shaping the future of their academy. This is one of themost strategically important positionsin the organisation. You will lead all non teaching functions, ensuring the academy is financially robust, operationally efficient, and fully equipped to deliver outstanding outcomes for students. Working closely with the Principal, Trustees, and Senior Leadership Team, you will provide expert financial and operational leadership across finance, HR, IT, facilities, and compliance. Key Responsibilities Financial Leadership Lead budgeting, forecasting, and long term financial planning Monitor performance and deliver clear reporting to senior leaders and Trustees Ensure strong financial controls, compliance, and audit readiness Oversee cash flow, payroll, pensions, VAT, and statutory reporting Drive income generation and value for money Strategic Leadership Shape and deliver the academy's financial strategy Advise the Principal and Trustees on finance, risk, and sustainability Provide insight to support key decision making Operations & Resources Lead HR, IT, estates, catering, and support services Ensure efficient, secure systems and infrastructure Oversee facilities, capital projects, and health & safety Maximise income through lettings and commercial activity Governance & Compliance Ensure compliance with all regulatory and funding requirements Manage key external relationships (auditors, funding bodies, partners) Lead risk management and internal audit processes Key Characteristics A professionalaccounting qualificationis needed Prior experience working within theeducation sector Provenexperience in financial leadershipwith experience leading multi-disciplinary teams (e.g. finance, HR, operations) Strong commercial acumen and the ability to manage large budgets effectively Excellent analytical, communication, and influencing skills High levels of resilience, organisation, and attention to detail If this sounds like your next role, apply today!
Senior Facilities Manager page is loaded Senior Facilities Managerremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ496030 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Facilities Manager The Senior Facilities Manager (SFM) role has two primary functions:People Management - To support the Client FM Lead managing a designated FM team within region to ensure that their team is sourced, trained, developed and deployed appropriately, working closely with other Client FM Leads, as per the standards defined by JLL.Facilities (property/portfolio) Management - To be directly responsible for the provision of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL. The Senior Facilities Manager is expected to understand the business objectives of the investment. Team Structure: Reporting to the Client FM Lead, the SFM has line management responsibilities for FMs in the region and will be the Lead FM representative for specified key clients. The SFM will work closely in a number of 'virtual teams' within PM including; Client Relationship Directors (CRDs), Contract Documents (CDs), Management Services, Client Financial Services (CFS) and will take direction from Client FM Leads. What this job involves: The Facilities Manager (FM) will be directly responsible for the provision of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment. What your day will look like: People Management - Supporting the Client FM Lead to; Ensure the smooth transition of properties into management within your team as defined by JLL Policy, Process and Procedures on the PAM Process Hub Connect site including the transition of contracts from previous owners so to align with JLL Procurement Policy or agreed Client appointed suppliers work. Manage the TUPE of staff in or out of your team working closely with the Client FM Lead / JLLR HR. Be responsible for FMs and other site-based JLLR employees in respect of their performance, training and development. Identify and retain key talent by ensuring effective career development and mobility. Performance manage, set goals and complete year end assessment to be done in collaboration and agreement with your Client FM Leads. Assist in recruitment and employee people management issues. Act as mentor, where required, to designated FMs (i.e. those who require coaching and day to day guidance) and be responsible for their continuing development. Support the IFM (Investor Facilities Management) central management team in respect of major initiatives (including functional initiatives), data collection and people management. Ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective. Assist in the delivery of 'Instinct' (customer experience) operational initiatives across your portfolio in close liaison with our service partners. Facilities (property/portfolio) Management Working closely and taking direction from relevant Client FM Leads take ownership and be responsible for delivering operational facilities related client KPIs as identified in the PMA (Property Management Agreement) and/or any other client agreed initiatives. To assist in the delivery of customer experience operational initiatives across your portfolio in close liaison with our service partners. To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building. Inform Surveyors of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant's compliance with covenants. Report to Surveyors in accordance with an agreed procedure, ensuring the Client FM Lead is kept informed on matters relating to standards of facilities management. To work in accordance with established procedures in connection with JLLs out of hours cover and emergencies. To deliver the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Also, to administer non-recoverable budgets. To understand the principal terms of occupier's leases as they affect the facilities management of the property and the Client's obligations to provide services including clarity on the extent of the common areas. In conjunction with the Surveyors and Client FM Leads, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLLs PM procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems. Monitor contractor performance against agreed standards. Review service contracts as appropriate. Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLLs risk management programme and the Client FM Lead. To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLLs audit process and Site Compliance inspections. To work with other aspects of JLLs 'Socially Responsible Management' programme in relation to environmental & sustainability policies; to include water hygiene and asbestos monitoring etc. To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and costeffective manner. Be familiar with all heating, ventilating, mechanical and electrical equipment in each building and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place to cover O&M manual requirements. Assist and liaise with building surveyors/architects/consultants on major works. With the Surveyors identify and arrange minor planned works. To maintain, test and implement disaster planning procedures to cover all emergencies. To organise and co-ordinate fire evacuation and bomb drills. Prepare site regulations and issue permits to work for all contractor activities on site. To ensure that on-site management of the properties is undertaken in accordance with JLLs polices, processes and procedures as defined on the PM Process Hub site (Connect). Establish and maintain proper site records in accordance with best practice rules. Responsible for routine correspondence using standard documents and templates as appropriate. Develop and maintain occupier handbooks as per defined standard for each site. To monitor vacant/void property in conjunction with the clients' insurance policy. Establish a regular inspection programme for each site in accordance with site insurance and regulatory requirements. Assist in the submission of insurance claims relating to incidents on site and manage the obtaining of quotes and/or works at site as instructed by the insurers or loss adjusters. Ensure readiness for sale of relevant individual properties dealing with
Apr 05, 2026
Full time
Senior Facilities Manager page is loaded Senior Facilities Managerremote type: On-sitelocations: London, GBRtime type: Full timeposted on: Opublikowano dzisiajjob requisition id: REQ496030 JLL empowers you to shape a brighter way .Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Senior Facilities Manager The Senior Facilities Manager (SFM) role has two primary functions:People Management - To support the Client FM Lead managing a designated FM team within region to ensure that their team is sourced, trained, developed and deployed appropriately, working closely with other Client FM Leads, as per the standards defined by JLL.Facilities (property/portfolio) Management - To be directly responsible for the provision of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL. The Senior Facilities Manager is expected to understand the business objectives of the investment. Team Structure: Reporting to the Client FM Lead, the SFM has line management responsibilities for FMs in the region and will be the Lead FM representative for specified key clients. The SFM will work closely in a number of 'virtual teams' within PM including; Client Relationship Directors (CRDs), Contract Documents (CDs), Management Services, Client Financial Services (CFS) and will take direction from Client FM Leads. What this job involves: The Facilities Manager (FM) will be directly responsible for the provision of facilities services to occupiers in one or more managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment. What your day will look like: People Management - Supporting the Client FM Lead to; Ensure the smooth transition of properties into management within your team as defined by JLL Policy, Process and Procedures on the PAM Process Hub Connect site including the transition of contracts from previous owners so to align with JLL Procurement Policy or agreed Client appointed suppliers work. Manage the TUPE of staff in or out of your team working closely with the Client FM Lead / JLLR HR. Be responsible for FMs and other site-based JLLR employees in respect of their performance, training and development. Identify and retain key talent by ensuring effective career development and mobility. Performance manage, set goals and complete year end assessment to be done in collaboration and agreement with your Client FM Leads. Assist in recruitment and employee people management issues. Act as mentor, where required, to designated FMs (i.e. those who require coaching and day to day guidance) and be responsible for their continuing development. Support the IFM (Investor Facilities Management) central management team in respect of major initiatives (including functional initiatives), data collection and people management. Ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective. Assist in the delivery of 'Instinct' (customer experience) operational initiatives across your portfolio in close liaison with our service partners. Facilities (property/portfolio) Management Working closely and taking direction from relevant Client FM Leads take ownership and be responsible for delivering operational facilities related client KPIs as identified in the PMA (Property Management Agreement) and/or any other client agreed initiatives. To assist in the delivery of customer experience operational initiatives across your portfolio in close liaison with our service partners. To regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building. Inform Surveyors of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant's compliance with covenants. Report to Surveyors in accordance with an agreed procedure, ensuring the Client FM Lead is kept informed on matters relating to standards of facilities management. To work in accordance with established procedures in connection with JLLs out of hours cover and emergencies. To deliver the financial management of the property through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation to agreed accounting practices. Also, to administer non-recoverable budgets. To understand the principal terms of occupier's leases as they affect the facilities management of the property and the Client's obligations to provide services including clarity on the extent of the common areas. In conjunction with the Surveyors and Client FM Leads, ensure that the procurement of all supplies and services at the property is undertaken in accordance with the JLLs PM procurement program to ensure the highest standards for the best price. This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLLs purchase ordering systems. Monitor contractor performance against agreed standards. Review service contracts as appropriate. Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLLs risk management programme and the Client FM Lead. To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLLs audit process and Site Compliance inspections. To work with other aspects of JLLs 'Socially Responsible Management' programme in relation to environmental & sustainability policies; to include water hygiene and asbestos monitoring etc. To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and costeffective manner. Be familiar with all heating, ventilating, mechanical and electrical equipment in each building and have a sound understanding of the purpose and general working of such equipment. To ensure maintenance contracts in place to cover O&M manual requirements. Assist and liaise with building surveyors/architects/consultants on major works. With the Surveyors identify and arrange minor planned works. To maintain, test and implement disaster planning procedures to cover all emergencies. To organise and co-ordinate fire evacuation and bomb drills. Prepare site regulations and issue permits to work for all contractor activities on site. To ensure that on-site management of the properties is undertaken in accordance with JLLs polices, processes and procedures as defined on the PM Process Hub site (Connect). Establish and maintain proper site records in accordance with best practice rules. Responsible for routine correspondence using standard documents and templates as appropriate. Develop and maintain occupier handbooks as per defined standard for each site. To monitor vacant/void property in conjunction with the clients' insurance policy. Establish a regular inspection programme for each site in accordance with site insurance and regulatory requirements. Assist in the submission of insurance claims relating to incidents on site and manage the obtaining of quotes and/or works at site as instructed by the insurers or loss adjusters. Ensure readiness for sale of relevant individual properties dealing with
