26 jobs found

Salary: £97,414 to £121,767 plus £5k Car Allowance per annum Location: Hybrid, covering North London linked with a London office Hours: 36 hours per week Contract Type: Permanent Clarion Housing Group is the largest not for profit social landlord in the country, providing affordable homes and services to over 350,000 customers across England. Our mission is to transform lives and communities by delivering high-quality, sustainable housing and exceptional customer service. In the Summer of 2023, we embarked on our 'Connect' programme to review the way we work to improve our homes and services and meet the evolving needs of our residents. Our transformation programme will build an organisation fit for the future and set us up to deliver our mission: to provide and maintain homes for those that need them most. We're looking at every aspect of our organisation to deliver an improved experience for everyone who lives in our homes. We're focused on improved housing management, housing people more quickly, improving our handling of customer enquiries, and ensuring frontline workers are more visible. We have an exciting opportunity for a Regional Director of Housing to lead our North London Region with responsibility for our neighbourhood and tenancy management offer to around 28,000 homes across North London. Our North London region stretches across West and East London so you will have a variety of local authorities within your region, each with their own needs. You will be key to designing and delivering our move to a proactive patch-based approach to customer and estate management and community building, ensuring that homes, communal spaces and neighbourhoods are well managed and valued by customers. Reporting to you will be your Regional Housing Leads who lead the relationship with all our local authorities across the region, overseeing our Neighbourhood Managers and Officers. You will also have responsibility for our Regional Operations team that ensure we deliver our services on time and to expected standards for customers. A key expectation of this role is the ability to matrix manage your repairs, estate services, lettings, resident involvement and case management colleagues to ensure that all customers receive their contracted services. To do this you will design and chair a regional neighbourhood forum for internal stakeholders, analysing the performance of your region against key performance indicators and customer satisfaction metrics, bringing together colleagues across Building Safety, Repairs and Asset Management to consider proposals for improvements, growth and rationalisation across your region. As such an ability to build and manage a large budget, analyse performance metrics, and resolve complex issues is a must. Within the Housing Directorate, you will be the technical lead for key contributing parts of our consumer regulation and tenant satisfaction measures and you'll write and deliver a Regional annual plan focused on continuously improving your service offering. You will also need to ensure there is a proactive external stakeholder management strategy for the region which and that you build and maintain relationships with key political and community stakeholders across your region. Your ability to work with politicians, councillors and local authorities as well as influence local politics in your region will form a key criteria for success. To be successful, you'll need to show that you and your teams are visible to our customer so you will need to be based in or around London and be able to build a comprehensive knowledge of the local authorities we serve in North London. A key success measure will be you being able to demonstrate that Clarion staff and services are visible and responsive in our communities and working with partners to build and improve our communities. You must have a real passion for social housing and excellent customer service and an ability to develop high performing teams that share your passion and vision, alongside experience as a senior leader with an excellent track record of managing and leading tenancy and neighbourhood management services. You will work alongside four other Regional Directors and sit on the Housing Leadership team. If you have an extensive understanding of relevant legislation and hold an appropriate CIH qualification in housing management, or will commit to work to complete one, then we want to have you on the team. Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Closing Date: Tuesday 28th January. This is a hybrid role with a base location at one of our North London offices. Candidates will be expected to work from an office or within our communities at least three days per week. We're one of LinkedIn's Top Companies of 2024! You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Salary: £97,414 to £121,767 plus £5k Car Allowance per annum Location: Hybrid, covering South London, linked with our offices in Croydon or Merton. Hours: 36 hours per week Contract Type: Permanent Clarion Housing Group is the largest not for profit social landlord in the country, providing affordable homes and services to over 350,000 customers across England. Our mission is to transform lives and communities by delivering high-quality, sustainable housing and exceptional customer service. In the Summer of 2023, we embarked on our 'Connect' programme to review the way we work to improve our homes and services and meet the evolving needs of our residents. Our transformation programme will build an organisation fit for the future and set us up to deliver our mission: to provide and maintain homes for those that need them most. We're looking at every aspect of our organisation to deliver an improved experience for everyone who lives in our homes. We're focused on improved housing management, housing people more quickly, improving our handling of customer enquiries, and ensuring frontline workers are more visible. We've an exciting opportunity for a Regional Director of Housing to lead our South London Region with responsibility for our neighbourhood and tenancy management offer to around 32,000 homes across South London. Our key local authority partners are LB Merton and LB Bromley but we have homes across most South London boroughs. You will be key to designing and delivering our move to a proactive patch-based approach to customer and estate management and community building, ensuring that homes, communal spaces and neighbourhoods are well managed and valued by customers. Reporting to you will be your Regional Housing Leads who lead the relationship with all our local authorities across the region, overseeing our Neighbourhood Managers and Officers as well as our LiveSmart offering for customers over 55's. You will also have responsibility for our Regional Operations team that ensure we deliver our services on time and to expected standards for customers. A key expectation of this role is the ability to matrix manage your repairs, estate services, lettings, resident involvement and case management colleagues to ensure that all customers receive their contracted services. To do this you will design and chair a regional neighbourhood forum for internal stakeholders, analysing the performance of your region against key performance indicators and customer satisfaction metrics, bringing together colleagues across Building Safety, Repairs and Asset Management to consider proposals for improvements, growth and rationalisation across your region. As such an ability to build and manage a large budget, analyse performance metrics, and resolve complex issues is a must. Within the Housing Directorate, you will be the technical lead for key contributing parts of our consumer regulation and tenant satisfaction measures and you'll write and deliver a regional annual plan focused on continuously improving your service offering. You will also need to ensure there is a proactive external stakeholder management strategy for the region which and that you build and maintain relationships with key political and community stakeholders across your region. Your ability to work with politicians, councillors and local authorities as well as influence local politics in your region will form a key criteria for success in this role. To be successful, you'll need to show that you and your teams are visible to our customer so you will need to be based in or around London and be able to build a comprehensive knowledge of the local authorities we serve in South London. A key success measure will be you being able to demonstrate that Clarion staff and services are visible and responsive in our communities and working with partners to build and improve our communities. You must have a real passion for social housing and excellent customer service and an ability to develop high performing teams that share your passion and vision, alongside experience as a senior leader with an excellent track record of managing and leading tenancy and neighbourhood management services. You will work alongside four other Regional Directors and sit on the Housing Leadership team. If you have an extensive understanding of relevant legislation and hold an appropriate CIH qualification in housing management, or will commit to work to complete one within 24 months of starting, then we want to have you on the team. Please review the full role profile on our website before applying. Salaries are just the starting point. Here at Clarion we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle. Candidates will be expected to work from an office or within our communities at least three days per week. Closing Date: Tuesday 28th January 2025 We're one of LinkedIn's Top Companies for 2024 You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

Head of Brand Marketing and Communications Location: Euston, London (Hybrid working) Hours: Monday - Friday 9 - 6 Chestertons, along with its parent company Campions, is seeking an experienced and highly motivated Head of Brand Marketing and Communications to lead brand strategy, oversee external communications, set visual direction, and oversee brand activations for a portfolio of five brands within the group. Reporting to the Group Marketing Director and working closely with the Head of Performance Marketing and Head of Strategic Marketing, the role will steer brand identity, manage design projects, and coordinate branded events that heighten brand awareness and strengthen brand perception. To succeed in this role, the candidate will need a minimum of 10 years' experience in brand marketing and must have a solid track record of delivering high impact brand campaigns across multiple channels and thriving in a fast-paced environment. Responsibilities: Brand and Campaign Strategy: Develop and implement brand campaigns to increase awareness of our brands and drive engagement with potential clients. External Communications: Oversee external communications, including PR and client communications. Brand Strategy & Visual Identity: Update and tighten visual and brand guidelines for Chestertons and Campions Group's brands. Collateral Development: Lead the creation, review, and refinement of marketing materials, working closely with the Design team to produce impactful visuals for various brand initiatives. Skills Profile: An experienced and inspirational leader, able to advise, support and drive a talented team and manage a demanding set of internal stakeholders. Strong visual creativity: A well-honed aesthetic sense to ensure that all brand touchpoints are visually aligned and impactful. Experience of working with premium brands going through high-growth phases. Exceptional writing skills to create campaign content. Highly organised and capable of managing numerous brands and campaigns in what can sometimes be a high-pressure environment. Ability to analyse campaign performances and identify optimisation opportunities. Exceptional attention to detail ensuring brand consistency across all visual assets. A creative thinker, able to solve problems and react to changes quickly, efficiently and reliably. At least five years' experience as a senior brand manager for premium brands. About The Company Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year. Perks That Make a Difference: Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades. We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status. From £45,000 per annum, plus annual car allowance of £5,500.

Are you looking for the next step in your Property Management? Do you have a desire to develop your career in an Operational capacity? Juice is delighted to be supporting a reputable and high-end Glasgow based organisation, in their search for an Operations Manager to join and help to develop a new team. You will be managing 1 x direct report which is likely to grow in time. Typical duties will ensure delivering excellent service to the end user client, managing delivery of KPIs and data & budgets. Key for this role will be a background in property whether sales, lettings, management or portfolio. This role will be offered in with a hybrid working pattern. DAY TO DAY: Ensuring property services are delivered within legislation practice at point of move in and move out Assessing operational procedures, determining best practice and implementing standards Overseeing levels of accommodation stock and maximising performance Conducting one to one session with team members, providing support, guidance feedback and identifying training needs Managing complaints process, analysing and assessing root-cause, documenting and following processes to reduce risk of repeat issues Fostering and collaborating with internal teams to promote good working productive partnerships Working closely with external stakeholders providing updates and reports Covering 1 x other Operations Manager during leave Helping with budget setting and budget delivery to work towards business plan objectives Overseeing and mitigating risk including H&S, legislation, meeting KPIs, insurance claims such as 3rd party liability Performing regular internal audits working with the Portfolio Manager to ensure adherence to procedures Working closely with the portfolio manager to ensure requirements are fully understood, meeting regularly to update on progress and performance Ensuring customer experience is as positive as possible WE WOULD LOVE TO SEE: Previous solid experience in Property in Lettings, Management or Sales Exposure to team leading or acting as a senior Proactive problem-solver with strong decision-making skills Confidence in decision making Analytical and can-do attitude Professional and personable communicator Proficient IT user QLS Level 5 AND FOR YOU: Competitive salary Hybrid working and family friendly working policies Generous holiday allowance Excellent training provided in role Pension Private GP service Life assurance Free Parking

Property Manager Hybrid working will commence once initial training is completed, depending on relevant experience and how quickly you learn the role, this can typically take 2 to 3 months, so you must be prepared to commute to Danbury on a daily basis until such time as your training is deemed complete. Once initial training has been completed the role will primarily be undertaken working from home but with 4 to 6 days each month you will be expected to work at Danbury office as the Property Manager, although this may vary slightly on occasions so once training has been completed this will be predominently be a hybrid role. You should ideally be working within Residential Property Management, although we will consider candidates with Commercial or Block Management experience who can demonstrate a proven track record in either customer service or problem-solving environments. Primarily, the successful individual will be dealing with all maintenance based issues on a particular portfolio of fully managed properties. As there will be no face-to-face contact with clients, candidates must understand the importance of delivering consistently high levels of customer service, retain a natural flare for problem solving and possess excellent verbal and written communication skills. Property Manager The Role: Ensuring gas safety checks are up to date Ensuring electrical safety checks are up to date Arranging inventories, check in and check out appointments Advising utility companies of meter readings Co-ordination of estimates and undertaking of repairs by contractors Negotiating and co-ordinating renewal contracts Negotiating the return of deposits between landlord and tenant (including co-ordination of any repairs, cleaning as required Drafting final statement of repairs for accounts to process Day to day correspondence Tenant referencing and monitoring process via referencing agency Preparation of tenancy agreements Sending EPC instructions via web site Property Manager Skills Required: A calm, unflappable person, with strength of character (required when dealing with issues like return of deposits or repairs required to a property) Systematic approach with strong administrative skills Problem solver Ability to work under pressure, whilst maintaining attention to detail Secretarial skills would help so that the applicant would be able to generate their own letters. Longer reports can be dictated and compiled by other personnel if necessary. Property Manager This role is a pivotal position. The main focus is the issues surrounding property maintenance, property management and deposit resolution at the end of the tenancy. It requires a special talent to keep both the landlord and tenant 'on side . For example, sometimes a tenant can get quite stressed when there is a relatively minor delay on the repair of a washing machine etc. At the same time, there is the occasional landlord who may need to be pushed to spend money on his property. The person who will fulfil this role successfully will need to have all of the skills listed previously. The job can often be very demanding. The successful applicant will also have the ability to build excellent long-term relationships with our landlords; most of whom are professionals. As well as dealing with individual tenants, you will also deal with industry professionals and corporate clients. Property Manager Remuneration: Basic salary to £25,000 to £30,000, depending on relevant experience, including bonuses. Monday to Friday, 8.30am - 5.30pm plus occasional Saturdays (typically 1 in 6 working from home) and where, if worked, a day off in lieu will be provided. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.

Hybrid working role- mainly working from homeAn exciting opportunity has arisen with a central/West London local authority which currently have a requirement for a supported moves officer to join their allocations and lettings team. Job Purpose -To manage the provision of social housing in accordance with the Council's policies and procedures and relevant Government legislation eg homelessness Code of Guidance, Housing Allocation Scheme etc.-To support the delivery of a coordinated and ruthlessly financially efficient supported moves service, this may be delivered through the housing register, transfers, decants and under occupation.-To co-ordinate and deliver supported moves across, or out of the borough. The postholder will assist households to move which may be required on a temporary or permanent basis as a direct result of an emergency decant or a planned move such as downsizing to smaller accommodation.-To deliver transfers via the decant programme across the Borough which ensures that all moves are efficiently and effectively carried out, building effective relationships through resident consultation and improves resident satisfaction in this area of work.-To provide advice and assistance to under-occupiers to free up family sized accommodation and to assist households that are overcrowded to enable tenants to make effective and informed decisions about accommodation choices and to provide practical assistance to enable mobility.-To assist tenants secure transfers through specialist housing schemes such as MoveOn, Homeswapper etc.-To manage housing units let to households undertaking temporary decants (Tols). Description of Duties: -Assess resident's housing needs to ensure a successful housing transfer, whether it's on an emergency, temporary or permanent basis.-Visit residents in their homes, carry out property inspections. Assess individual needs and preferences, identify any recharges, facilitate moves and improve customer satisfaction within the role.-Provide information, advice, and support, including organising resident surgeries regarding planned works. Assist residents who are being moved or are in temporary accommodation; questions and concerns are answered and their satisfaction with the transfer process is increased.-Identify suitable alternative accommodation, make all necessary arrangements for transfer of residents with the minimum amount of disruption.-To administer and promote under occupation moves to all relevant tenants, assessing applications and issuing decisions. Advising on housing options and have a working knowledge of the relevant legislation and policy to facilitate mobility.-Manage a number temporary furnished Council Accommodation and ensure the properties are adequately furnished, and ready to let by ordering replacement furniture, conducting sign-up interviews and setting up rent accounts.-Create and maintain systems to monitor furniture provision and inventories and ensure that spend is controlled and delivered within budget.-To create cost effective bespoke packages to promote mobility for under occupied tenants or "in-situ" solutions for overcrowded households.-To respond as appropriate to complex correspondence from Members, MPs, managers, tenants, contractors, and other professionals and to provide briefing notes and statistical analyses regarding the business.-Calculate and issue disturbance payments and other associated costs to residents. Ensure residents are paid in a timely way and fully recorded for financial audit, in accordance with the Councils policy.-Visit residents in their homes or accompany them when visiting/viewing accommodation.-Work with key colleagues, contractors and technical officers involved in the void process to meet Key Performance Indicators set for void performance.-Carry out regular property inspections, check condition of furniture when residents leave. Work with Contractors / Surveyors to ensure properties are ready to let to required standard within the minimum void time.-Responsible for updating the authority's IT Housing Systems, ensuring all details are correct to ensure accurate records and the legal obligations for both landlord and tenant can be met.-Participate in the induction and training of new staff from this service and other teams/departments.-To deputise, where delegated, and at an appropriate level commensurate with the role, representing the best interests of the council in a professional manner.-To carry out any other duties consistent with the job purpose which may be required from time to time. Knowledge & Experience: An understanding and knowledge of social housing and other relevant legislation and regulatory frameworks within housing, especially in the context of the statutory provision of accommodation Experience managing void properties to a high standard and providing a responsive service. Able to demonstrate strong problem solving, investigative and analytical skills and the ability to apply them to the Supported Moves Service. Looks for and proposes ways to improve service and will, if necessary, challenge the status quo to produce improvement. Experience of lone-working, from remote locations, or an understanding of what this entails. Able to demonstrate being self-motivated, to work and deliver within this context Have the necessary technical and professional knowledge and expertise and uses it effectively. Working knowledge of wider Housing issues. Able to demonstrate strong communication skills, both in writing and verbally, understanding how messages need to be adapted to reflect the audience or recipient. Good numerate and basic accounting skills, with the ability to provide quality reports in a speedy in a clear and speedy manner

Prime Lettings Administrator ? West London & Hybrid Working £22,000 to £24,000 ? Entry/Graduate LevelAre you dreaming about getting into the property industry, but stuck on where to start? Have you recently graduated, and you're ready to get your first full-time role? Do you want to make a difference in the private rented sector?Are you hooked? Let's keep on reading ? Who they are?Your new company has been in the business for over 30 years and has an outstanding network of almost 60 branches across London. Award-winning training ensures that your development is put first, which gives you the tools to progress your career. On top of all that, they are one of the market-leaders in the tech which enables you to provide the best customer experience. ? What you'll be getting up to: You'll be assisting the Property Managers with daily administrative tasks. Cover any work for the team if there is a team member away from the office. Book any pre, mid or end of tenancy works. Dealing with any utility or incoming post for your clients. Heavily assisting any Build to Rent paperwork that needs to be checked or uploaded on to the system You'll be a great fit if: You have strong organisational skills. Excellent attention to detail, and perfectionism is in your personality. Ability to problem solve and think on your feet. No previous experience in property required. Customer service experience is desirable. A can-do attitude and desire to learn/grow within a company. Administration experience desirable. Let's finish with a bang, and recap your package: Location: West London & Hybrid Working Salary: £22,000 to £24,000 Excellent training and development Diversity and inclusion networks Company eventsIf this role has left you excited, why not apply today? Or contact us using reference TH4951 for a confidential chat. ? Diversity, Equity, Inclusion and Belonging (DEIB)At Cherry Pick People, we're committed to cultivating an environment and placing individuals at companies that promote diversity, equity, inclusion and belonging. We are a global community, and we believe our unique qualities should be celebrated because they are critical to our innovation and relationships. It's essential that you are comfortable to be your authentic self each and every day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative for us at Cherry Pick People, we strive to embed it within our culture and values.

Our client a rapidly growing Block and Estate Management Group based in Camberley, are currently seeking an experienced Property Manager to join them. The Property Manager will be managing blocks within a one-hour radius of Camberley and you will be responsible for up to 25 units. This position offers great progression, hybrid working and an attractive package. It is essential that the successful candidate has previous block management experience working for a Property Management group (not lettings). This is a great opportunity for a Property Manager with previous experience in block management and full training is provided to become IRPM qualified. Property Manager Position Overview Job Type: Permanent Job location: Camberley Job Title: Property Manager Start Date: ASAP - Happy to wait for notice periods Working Hours: Monday to Friday Further details can be discussed Property Manager Position Requirements Must have previous block management experience Must be looking for a long term permanent role Must be based within commuting distance of Camberley Service Charge Experience Knowledge of Section 20s Strong legal knowledge Good customer service Good IT and Grammar Further details can be discussed Property Manager Position Remuneration Salary: £38,000 - £43,000 Pension Holiday Full Training provided towards IRPM Flexible working Full package to be discussed at interview stage. Bennett & Game Recruitment are acting as a Recruitment Agency in relation to this vacancy. Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.

Graduate Tenancy Manager West London£22,000 + bonusThis is a great opportunity to join one of London's leading Estate Agents as a Graduate Tenancy Manager. You will be covering several different areas of London, working within a team of over 10 Tenancy Manager. This role is perfect for someone who is looking to kick start their career with a very well-established Property firm. Company Profile for the Graduate Tenancy Manager With offices in many of London's most affluent areas this company is one of the Capital's leading property companies. Their credentials are only further confirmed with the numerous industry awards they have received over the years.Their strong brand and excellent marketing department means they are regarded as one of the best companies in the business. They provide a corporate, professional but very sociable environment. Duties of the Graduate Tenancy Manager New deal-checking to ensure all online paperwork has been executed accurately and completed in full Book requested pre-tenancy work to ensure the property is ready and to the required standard prior to the new tenancy commencement Respond to general tenancy related queries throughout the lease, providing advice to tenants and landlords in terms of processes and procedures as they arise Oversee the renewal of annual gas safety certificates Effective complaint handling, ensuring that each customer is provided with a quick and satisfactory resolution that is reflective of the Company high service level Address any incoming mail and respond within 48 hours of receiptCharacter profile of the Graduate Tenancy Manager Intelligent, articulate and focused Personable and able to build rapport quickly Strength in character Can-do, positive attitude Excellent communication and telephone skills Energetic and motivated Able to work under pressure Good time management Package for the Graduate Tenancy ManagerMonday to Friday 9:00am to 6:00 pm£22,000 moving up to £24,000pa as progress from trainee level Hybrid working

Property Manager Hybrid working between our London Bridge office and remote home working arrangements Starting salary from £26,000 up to £30,000 per annum, depending on level of industry experience PLUS Bonus scheme; OTE £32,000 per annum This is a full time position Monday to Friday, 8:45am to 6.00pm In this instance, we are looking for a diligent and tenacious Property Maintenance Manager to join our Property Management team, managing your own portfolio of approximately 80-100 residential properties. You do not have to have been a property manager looking after the same size portfolio however, experience working in residential lettings will be desirable. We will provide full training and ongoing career development to the successful candidate, including ARLA Property mark qualifications. Requirements The main purpose of the role is to effectively and efficiently manage the daily operations of our Property Management Lettings portfolio whilst maintaining and delivering quality customer service, including duties as below; Maintaining regular communications with landlords and tenants Ensuring all properties in the portfolio are fully compliant with industry regulations, e.g. Gas Safety Certificates Arranging any repairs and / or maintenance to ensure properties are kept at a high standard Arranging and processing collections of any rent arrears, and releasing of deposits Processing and guiding both parties through the end of tenancy process The successful candidate will have/ be; Proven working experience as a Property Manager or similar would be beneficial but is not essential An understanding of the role of a property manager within the residential lettings sector Strong written and verbal communication skills Ability to work as part of a team, and independently Resilient and consistent approach to all duties and clients Focused on finding the best solution possible for all parties, in a timely manner Structured and organised with strong time management skills Benefits With the Griffin behind us, Stirling Ackroyd Group are committed to putting our people first. We are one team working together to achieve success, we believe in developing all of our colleagues to be the best they can be through structured training and development programmes. In addition, we have a range of benefits on offer: Some of what we can offer you: Competitive salary and bonus schemes Ongoing training and skills development, including ARLA Propertymark courses Employee, family & friend discounts across our property services Retail Discounts Engagement and recognition platform Season ticket loans Cycle to work scheme Technology purchasing scheme Holiday Accumulator Employee Assistance Program Wellbeing Centre Employee referral scheme for bringing in new talent Award ceremonies, competitions and more!

So what's the role all about? To ensure the day to day scheduling, admin and void processes are undertaken effectively. Undertake administration tasks such as trackers & invoice processing. Communicate effectively within the immediate team and the larger organisation. Demonstrate excellent customer service skills. This role can offer hybrid working, meaning you will be required to be in the office for around 2/3 days a week with the rest being from home, however we may need you to be in the office more within your probation, whilst you get up to speed. Flexible working arrangements in the role will be subject to agreement with the Head of Direct Labour Services and will need to be of benefit to PA and the individual. Some of the key tasks and responsibilities include: Utilise Impact Response for smart scheduling, utilising operatives skillsets and location Provide administrative support to internal and external customers e.g .Operatives, customer contact centre and contractors Actively work along side and support other departments such as Lettings, Estate sand Tenancy services Demonstrate awareness of Key Performance Indicators and follow best practice to ensure KPI's are achieved Administer information to databases such as Northgate, CRM and Impact Response to ensure prescribed targets are met Demonstrate good customer service skills Ensure works are processed within target dates to ensure customer satisfaction is maximised Prioritise throughout the working day to ensure all dashboards are maintained e.g. emergencies are responded to, works orders are booked in To be successful in this role, we'd be looking for the following... Scheduling experience Administration experience Excellent keyboard and ICT skills Experience of collating information, reporting and evaluating outcomes. Awareness of Health and Safety and how it is applied in a social housing environment. Experience of communicating with service users, staff and other agencies. Updating systems, logs and notes Please refer to the attached job description to find out more... What's in it for you? We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to people's lives every day. In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include: 25 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others Performance related pay- We want to recognise exceptional performance and you can earn up to 10% on top of your base salary for achieving corporate and individual targets, and completion of all essential compliance tasks. We hold an annual awards event which celebrates colleagues' success and achievements. In addition, we operate an annual bonus payment scheme based on monthly votes made by colleagues Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills Perkbox Rewards - Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more! Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets Upon successful to completion of your probationary period, we offer our colleagues an interest free loan of up to £5,000 to assist with general living costs & much more! Check out our handy benefits flyer to see what else we can offer you! Do you care about the same things we do? We have three values we work by. When we meet, we'll need you to show us how they are important to you too. We always do the right thing: We offer the best quality service that we can. We're there when you need us: We listen and take action ensuring we deliver on our promises. We never give up: We are courageous in our pursuit of growth to provide more quality affordable homes. Our EDI Policy: At PA Housing, communities are at the heart of everything we do. We know how important it is to be representative of our customers and the communities we serve, and we have always committed to creating an inclusive approach to our recruitment process to ensure that we are hiring from a diverse talent pool of people. We're an Equal Opportunity employer and encourage applications from any individual who has the relevant skills and experience for the role, inclusive of any protected characteristics such as gender identity, ethnic origin, religion or belief, disability status, sexual orientation and age. At PA Housing, we pride ourselves in being a disability confident employer and support our applicants with any additional adjustments they may require during their application process. We take a flexible approach to working, and support part-time hours, job shares, where possible and provide a salary sacrifice option for childcare vouchers. As part of our Equality, Diversity and Inclusion strategy, actively hiring women into this role is one our objectives to increase and promote diversity at PA Housing. If you have the relevant skills and experience for the role, please apply on our recruitment portal via our company website. Equality, diversity and inclusion PA Housing So who are we? PA Housing is an award winning provider of affordable, quality homes, but our business is about more than property - it's about people. We aim to put our residents at the centre of everything we do and offer first class services to all. Our business is built around decades of experience in the social housing sector across the Midlands, London, Home Counties and the South East. We hold a stock of more than 24,000 homes and employ 600 plus staff to provide a high standard of service to our householders. Our success and our plans for the future would not be possible without our dedicated team of staff members. Every one of our employees help to make a difference to the lives of our residents and other local people, and we look after our team members well. Disclosure and Barring Service: This role of requires the successful candidate to complete a basic DBS check. A basic DBS check will show any unspent convictions. So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing. Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment. As a Disability Confident and Equal Opportunities Employer, PA Housing welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates. We're happy to consider flexible working options for all our roles, and we'll always do our best to keep your work and life in balance. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email

Property Manager Hybrid working between our Byfleet office and remote Home-Working arrangements Starting salary of up to £25,000 per annum, P LUS bonus scheme This is a full time position Monday to Friday, 8:30am to 5.30pm Our story began in 1873 and since then, our estate agency has stood the test of time through every high and low of the property market. We are proud of our heritage, and the experience it means we are able to provide all our clients. Our other services include chartered surveying, property development and maintenance division, as well as working with trusted partners to offer conveyancing, mortgages and financial services. In addition, our Stirling Ackroyd New Homes and Commercial teams are experts in their fields. Whether you are looking to start your property career or move up the career ladder, Stirling Ackroyd Group is always looking for talent across our teams. In this instance, we are looking for an enthusiastic and tenacious Property Manager to join our Property Management team based in Byfleet, managing your own portfolio of approximately 80-100 residential properties. Requirements The main purpose of the role is to effectively and efficiently manage the daily operations of our Property Management Lettings portfolio whilst maintaining and delivering quality customer service, including duties as below; Maintaining regular communications with landlords and tenants Ensuring all properties in the portfolio are fully compliant with industry regulations, e.g. Gas Safety Certificates Arranging any repairs and / or maintenance to ensure properties are kept at a high standard Arranging and processing collections of any rent arrears, and releasing of deposits Processing and guiding both parties through the end of tenancy process The successful candidate will have/ be; Proven working experience as a Property Manager or similar would be advantgeous An understanding of the role of a property manager within the residential lettings sector Strong written and verbal communication skills Ability to work as part of a team, and independently Resilient and consistent approach to all duties and clients Focused on finding the best solution possible for all parties, in a timely manner Structured and organised with strong time management skills Benefits With the Griffin behind us, Stirling Ackroyd Group are committed to putting our people first. We are one team working together to achieve success, we believe in developing all of our colleagues to be the best they can be through structured training and development programmes. In addition, we have a range of benefits on offer: Some of what we can offer you: Competitive salary and bonus schemes Ongoing training and skills development, including ARLA Propertymark courses Employee, family & friend discounts across our property services Retail Discounts Engagement and recognition platform Season ticket loans Cycle to work scheme Technology purchasing scheme Holiday Accumulator Employee Assistance Program Wellbeing Centre Employee referral scheme for bringing in new talent Award ceremonies, competitions and more!

Due to increased demand and a vision to expand their brand our client, an independent hybrid estate agency, is currently looking for an ambitious and target driven Estate Agent to join their team as a Sales and Lettings Valuer on a self-employed basis. Ideally, our client is looking for someone at either Branch Manager or Valuer level (minimum of 3 years experience) who has an understanding of the market and believes in delivering high levels of customer service. As a Sales and Lettings Valuer for our client, not only will you be fully in control of your earnings but with the role also being home-based you'll have the flexibility to control your diary and working hours. Key duties include, but will not be limited to: Provide accurate market valuations for potential seller's properties based on the best available data and comparable property sales Be a brand ambassador operating in an allocated territory and building your own, and our client's, business Demonstrate excellent knowledge of the local property market Engage and support customers throughout their journey Build a relationship and be the customer's key point of contact through the entire sales process Co-ordinate with the central support team and ensure all efforts are being made to achieve a successful sale To be considered for the role of Sales Valuer you must have the following requirements: Essential to have excellent knowledge of the property market including property trends Able and happy to work on a self-employed basis Must possess a full driver's license and have access to a vehicle for business purposes Own Laptop & mobile device (however will be given all software) A strong desire to be successful and grow your own business Overwhelming passion and enthusiasm Strong valuation experience at either Branch Manager or Valuer level (Minimum 3 years) A passion for delivering excellent customer service Strong communication skills, both verbal and written In return, my client is offering: A competitive OTE of £30,000 - £70,000 uncapped Full training Access to equipment Leading software Given strong marketing support - such as Right Move and Zoopla coverage Most of all the opportunity to build your own business, earn a good salary and be part of a very exciting brand Due to high amounts of applications if you have not been contacted within 7 days, please consider your application as unsuccessful. This job has been posted by GCB Agency Recruitment Ltd who is acting as the Employment Agency in relation to this vacancy, working on behalf of their client who is confidential at this stage.

Our client, an independent hybrid estate agency, is looking to expand the service offered to customers. They are seeking a skilled and ambitious Estate Agent with Sales or Lettings Valuation experience to join their team on a self-employed basis throughout Oxfordshire. As you will be working on a self-employed basis your earning potential is all dependant on the levels of instructions and sales achieved on both sales & lettings within a designated area, with a fantastic commission percentage payable on instruction/completion. The main requirements for this role of Self Employed Valuer is to have experience in the property industry where you have carried out property valuations, to understand the market and are able to deliver a high level of service. In return you will be given full training, access to equipment, leading software, given strong marketing support, Right Move and Zoopla coverage, and most of all the opportunity to build your own business, earn a good salary and be part of a very exciting brand. Main Duties: Provide accurate market valuations for potential seller's properties based on the best available data and comparable property sales Be a brand ambassador operating in an allocated territory and building your own, and our client's, business Demonstrate excellent knowledge of the local property market Engage and support customers throughout their journey Build a relationship and be the customer's key point of contact through the entire sales process Co-ordinate with the central support team and ensure all efforts are being made to achieve a successful sale Requirements: Essential to have excellent knowledge of the property market including property trends Able and happy to work on a self-employed basis Must possess a full driver's license and have access to a vehicle for business purposes Own Laptop & mobile device (however will be given all software) Back office progression and advertisement (zoopla, right move) etc A strong desire to be successful and grow your own business Overwhelming passion and enthusiasm Strong valuation experience at either Branch Manager or Valuer level (Minimum 3 years) A passion for delivering excellent customer service Strong communication skills, both verbal and written Salary package: In return, my client is offering a competitive OTE of £40,000 - £70,000 uncapped. Due to high amounts of applications if you have not been contacted within 7 days, please consider your application as unsuccessful. This job has been posted by GCB Agency Recruitment Ltd who is acting as the Employment Agency in relation to this vacancy, working on behalf of their client who is confidential at this stage.

Our client, an independent hybrid estate agency, are currently looking to expand. They are seeking Estate Agents with Sales or Lettings Valuation experience to join their team on a self-employed basis throughout Canterbury. To be considered for the role you must have property valuations experience, knowledge of the local market, high levels of ambition and the passion to deliver a high level of service. This role will provide you with a home-based role enabling you to have flexibility in managing both your own work/life balance and your income! As a Sales / Lettings Valuer for our clients you'll receive full training, leading software, Rightmove and Zoopla coverage, strong marketing support and most of all the opportunity to build your own business, earn a good salary and be part of a very exciting brand. Key duties include, but will not be limited to: Provide accurate market valuations for potential seller's properties based on the best available data and comparable property sales Be a brand ambassador operating in an allocated territory and building your own, and our client's, business Demonstrate excellent knowledge of the local property market Engage and support customers throughout their journey Build a relationship and be the customer's key point of contact through the entire sales process Co-ordinate with the central support team and ensure all efforts are being made to achieve a successful sale To be considered for the role of Sales / Lettings Valuer you must have the following r equirements: Essential to have excellent knowledge of the property market including property trends Able and happy to work on a self-employed basis Must possess a full driver's license and have access to a vehicle for business purposes Own laptop & mobile device (however will be given all software) A strong desire to be successful and grow your own business Overwhelming passion and enthusiasm Strong valuation experience at either Branch Manager or Valuer level (Minimum 3 years) A passion for delivering excellent customer service Strong communication skills, both verbal and written Salary Package: In return, my client is offering a competitive OTE of £40,000 - £70,000 uncapped. As you will be working on a self-employed basis your earning potential is all dependant on the levels of instructions and sales achieved on both sales and lettings within a designated area, with a fantastic commission percentage payable on instruction/completion. Due to high amounts of applications if you have not been contacted within 7 days, please consider your application as unsuccessful. This job has been posted by GCB Agency Recruitment Ltd who is acting as the Employment Agency in relation to this vacancy, working on behalf of their client who is confidential at this stage.

Our client, an independent hybrid estate agency, are currently looking to expand. They are seeking Estate Agents with Sales or Lettings Valuation experience to join their team on a self-employed basis throughout Dartford . To be considered for the role you must have property valuations experience, knowledge of the local market, high levels of ambition and the passion to deliver a high level of service. This role will provide you with a home-based role enabling you to have flexibility in managing both your own work/life balance and your income! As a Sales / Lettings Valuer for our clients you'll receive full training, leading software, Rightmove and Zoopla coverage, strong marketing support and most of all the opportunity to build your own business, earn a good salary and be part of a very exciting brand. Main Duties: Provide accurate market valuations for potential seller's properties based on the best available data and comparable property sales Be a brand ambassador operating in an allocated territory and building your own, and our client's, business Demonstrate excellent knowledge of the local property market Engage and support customers throughout their journey Build a relationship and be the customer's key point of contact through the entire sales process Co-ordinate with the central support team and ensure all efforts are being made to achieve a successful sale To be considered for the role of Sales / Lettings Valuer you must have the following r equirements: Essential to have excellent knowledge of the property market including property trends Able and happy to work on a self-employed basis Must possess a full driver's license and have access to a vehicle for business purposes Own laptop & mobile device (however will be given all software) A strong desire to be successful and grow your own business Overwhelming passion and enthusiasm Strong valuation experience at either Branch Manager or Valuer level (Minimum 3 years) A passion for delivering excellent customer service Strong communication skills, both verbal and written Salary Package: In return, my client is offering a competitive OTE of £40,000 - £70,000 uncapped. As you will be working on a self-employed basis your earning potential is all dependant on the levels of instructions and sales achieved on both sales and lettings within a designated area, with a fantastic commission percentage payable on instruction/completion. Due to high amounts of applications if you have not been contacted within 7 days, please consider your application as unsuccessful. This job has been posted by GCB Agency Recruitment Ltd who is acting as the Employment Agency in relation to this vacancy, working on behalf of their client who is confidential at this stage.

Property Manager - Waterloo Salary £30,000 Working hours: Monday to Friday 9am - 6pm We are looking for a Property Manager with the extra special talent of speaking Mandarin to join this "hybrid" Residential Estate agent in their waterloo office. You will be responsible for ensuring that your portfolio runs smoothly working as part of a bigger Property Management team. Key duties and responsibilities of role: To be the main point of contact for Landlords and Tenants across the portfolio of approximately 150 units across London. Ensuring that service charge and ground rent invoices are processed on receipt, and funds are reserved as necessary. Dealing with contractual paperwork arising during the course of the Tenancy. To ensure rent arrears are kept to a minimum by dealing with issues arising in a timely manner and ensuring the client accounting team are updated as to any problems as soon as they arise. To arrange the checkout and deposit release process form part of this role, including assessing the checkout for potential deposit deductions, negotiating between the Landlord and Tenant, and communicating these to the Head of Property where necessary. Ensuring that utilities and council tax are informed of new tenancies and accounts are settled by the Tenant at the end of tenancies before the deposit is released. Dealing with insurance claims, liaising with loss adjusters and arranging any estimates required. General requirements: Understanding of the property management process with a proven background within property management and customer service. Professional approach and appearance. Ability to work on own initiative. Strong relationship building and problem solving skills. Complete any other tasks as required by the Head of Property. Experience and qualifications: 1-2 years Residential Property Management experience. PropertyMark Level 3 Technical Award in Residential Lettings and Property Management (NFoPP) Good understanding of London's residential property market. High IT literacy If you are interested in this Property Manager position and would like to know more please email your CV or telephone us on a strictly private and confidential basis. Due to the number of responses we receive to our advertisements we are unfortunately unable to respond individually to each applicant. If you do not hear from us within 7 days you may assume you have not been selected this time - but please apply for anything you feel you are suitable for and thank you for your interest in PEAR Recruitment.

In the 150 years since we first opened our doors for business, we have learnt many things, the most important of which is that the secret to success comes down to one thing - great people. We are currently looking for an experienced Property Portfolio Manager to join our Maidenhead hub - please note that we are able to offer hybrid working with this role. Responsibilities: Carrying out property visits on a periodic basis Regular client facing meetings to discuss overall financial performance of the portfolio Overseeing the repairs and maintenance as required and ensuring strict service levels are adhered to Sourcing and instructing local sub agents to obtain optimum lettings performance. To assess property portfolios Dealing with strict procedures to ensure that properties are let in accordance with clients requirements. Assessing applications received from local sub agents and assessing suitability. Attending Corporate Client meetings to discuss Lettings strategies and explaining performance on void properties. To prepare detailed reports for clients and management to show progress of lettings to date and activity on individual portfolios. Preparation of reports to Senior Management to reflect performance, expenditure actual and commitment Skills & Experience Required: Experience gained within residential lettings or residential asset management You will be highly motivated and able to demonstrate success within the lettings market You will be qualified to ARLA /NFOPP Legal Advanced Level or Equivalent Able to demonstrate first class customer service skills Excellent organisation, prioritisation and time management skills and strong attention to detail Ability to work proactively and comfortable / excited at using your initiative in a fast paced environment where priorities can change regularly From the moment you start your career with us, you will receive the best development, benefits and opportunities in the business. We will invest heavily in you and your career to ensure that together, we continue to achieve great things. If this sounds like the role for you please apply!

Applications close: 12pm on 16th December 2021 Interview date: 17th, 20th, 21st & 22nd December 2021 Preferred Start date: Immediate, or by 24th January 2022 Location: London based at our office in Hoxton (hybrid working possible for the right candidate) Hours: Full time. Our standard hours are 9:00-5:30pm Monday - Friday but flexible hours are possible to make this role work for the right candidate Salary: £28,000 - £32,000 per annum Contract Type: Full time. Permanent How to apply: Please complete a School Space application form by clicking here or copy & paste the following link: About us School Space aims to create thriving schools at the heart of thriving communities. We do this by partnering with schools to rent out their facilities to the community. Our spaces are hired by wonderful community groups, and the income generated is used by the schools to improve the educational experience and facilities for their students, in addition to building stronger connections with the surrounding community. Our culture We strongly believe that our people are at the heart of our success. Since 2011 we've grown to become a tight knit team of under twenty in our Hoxton Head Office, with a fabulous remote team of over one hundred community connectors who work at our partner schools. We are steadily growing and looking for people who share our social mission to join the next part of the School Space story. From working directly with the founders, to regular training days, daily stand-ups, socials and a culture of celebrating small wins, we aim to develop every team member at School Space and encourage all team members to contribute to our culture. We are a fast paced work place with a friendly atmosphere - working at School Space will expose you to many new learning opportunities and a chance to have a say in the growth and development of a company striving to create a big impact. Our core values are Transparency, Positivity, Initiative, Community, Passion and Learning - and if selected to interview with us we will be assessing whether you evidence these. School Account Manager (School Partnerships) Why does this role exist? Our operation covers 45+ schools (and growing), 100+ incredible part-time Community Connectors (the amazing people who open and close our schools) and thousands of events annually. Our School Partnership Team manages the relationship between School Space and our schools. They are crucial to keeping our schools happy, and allowing us to fulfil our mission of generating income and connecting them with their community. What will you be accountable for? Account Management Work closely with each of your School Accounts to ensure that they are achieving success from the School Space/School Partnership Develop relationships within each of our Partner Schools to communicate our successes, ensuring the whole School staff have a positive impression and understand the benefits of lettings Manage our ticketing system and work through any school complaints, queries or concerns to ensure that they receive a fast and accurate response Conduct school performance reviews/meetings, and undertake actions as appropriate Reporting and Operations Provide regular reports of expected results, variances and comparisons to be fed back to management team Gather and maintain information on each school site so that our customers and internal team have the tools to run bookings successfully Communicate with your School Accounts and our Customer Operations team to remove logistical barriers to successful bookings and gather any necessary information. How will you know it's going brilliantly? You are achieving a high satisfaction score with all of your School accounts (measured monthly) The users of our venues are scoring our service/schools over 8 on our feedback reports and any issues are tackled head on with swift resolution and constant customer communication School revenues are on the up and schools understand how to maximise their income Contracts get re-signed at renewal point What will help you succeed in this role? Experience in Account Management or Customer Service An understanding of, and compassion for, the education sector is desirable but not essential Great communication skills and ability to manage (and empathise with) different personalities and identify their motivations An ability to quickly problem solve and proactively address any worries and concerns from your School accounts Attention to detail, handling all day-to-day tasks with diligence and pride Confidence to cope with the fast-paced, and changing nature of a growing company We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Applications close: 12pm on 16th December 2021 Interview date: 17th, 20th, 21st & 22nd December 2021 Preferred Start date: Immediate, or by 24th January 2022 Location: London based at our office in Hoxton (hybrid working possible for the right candidate) Hours: Full time. Our standard hours are 9:00-5:30pm Monday - Friday but flexible hours are possible to make this role work for the right candidate Salary: £28,000 - £32,000 per annum Contract Type: Full time. Permanent How to apply: Please complete a School Space application form by clicking here or copy & paste the following link: About us School Space aims to create thriving schools at the heart of thriving communities. We do this by partnering with schools to rent out their facilities to the community. Our spaces are hired by wonderful community groups, and the income generated is used by the schools to improve the educational experience and facilities for their students, in addition to building stronger connections with the surrounding community. Our culture We strongly believe that our people are at the heart of our success. Since 2011 we've grown to become a tight knit team of under twenty in our Hoxton Head Office, with a fabulous remote team of over one hundred community connectors who work at our partner schools. We are steadily growing and looking for people who share our social mission to join the next part of the School Space story. From working directly with the founders, to regular training days, daily stand-ups, socials and a culture of celebrating small wins, we aim to develop every team member at School Space and encourage all team members to contribute to our culture. We are a fast paced work place with a friendly atmosphere - working at School Space will expose you to many new learning opportunities and a chance to have a say in the growth and development of a company striving to create a big impact. Our core values are Transparency, Positivity, Initiative, Community, Passion and Learning - and if selected to interview with us we will be assessing whether you evidence these. School Account Manager (School Partnerships) Why does this role exist? Our operation covers 45+ schools (and growing), 100+ incredible part-time Community Connectors (the amazing people who open and close our schools) and thousands of events annually. Our School Partnership Team manages the relationship between School Space and our schools. They are crucial to keeping our schools happy, and allowing us to fulfil our mission of generating income and connecting them with their community. What will you be accountable for? Account Management Work closely with each of your School Accounts to ensure that they are achieving success from the School Space/School Partnership Develop relationships within each of our Partner Schools to communicate our successes, ensuring the whole School staff have a positive impression and understand the benefits of lettings Manage our ticketing system and work through any school complaints, queries or concerns to ensure that they receive a fast and accurate response Conduct school performance reviews/meetings, and undertake actions as appropriate Reporting and Operations Provide regular reports of expected results, variances and comparisons to be fed back to management team Gather and maintain information on each school site so that our customers and internal team have the tools to run bookings successfully Communicate with your School Accounts and our Customer Operations team to remove logistical barriers to successful bookings and gather any necessary information. How will you know it's going brilliantly? You are achieving a high satisfaction score with all of your School accounts (measured monthly) The users of our venues are scoring our service/schools over 8 on our feedback reports and any issues are tackled head on with swift resolution and constant customer communication School revenues are on the up and schools understand how to maximise their income Contracts get re-signed at renewal point What will help you succeed in this role? Experience in Account Management or Customer Service An understanding of, and compassion for, the education sector is desirable but not essential Great communication skills and ability to manage (and empathise with) different personalities and identify their motivations An ability to quickly problem solve and proactively address any worries and concerns from your School accounts Attention to detail, handling all day-to-day tasks with diligence and pride Confidence to cope with the fast-paced, and changing nature of a growing company We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.