VodafoneThree - Senior Counsel - Customer Regulatory Implementation and Delivery

Threeuk

VodafoneThree - Senior Counsel - Customer Regulatory Implementation and Delivery Location: London Speechmark + Hybrid Working Hours: Full time 37.5 hours per week - Mon to Fri Join the Regulatory, Government Affairs and Company Secretary team, one of the central support functions that underpin our business and keep us moving forward. Job Description What you'll do Support the design, development and delivery of compliant customer journeys, propositions, and communications across VodafoneThree consumer and business brands, ensuring compliance with Ofcom and CMA roles and aligning the approach to strategic goals. Draft, review and approve customer facing materials ensuring they meet business and regulatory requirements. Provide specialist expert counsel on consumer law and regulation. Participate in proposition and pricing approval forums, ensuring regulatory and legal issues are identified early and managed effectively. Support the integration of Vodafone and Three consumer products and systems, identifying regulatory risks and ensuring consistent compliance standards are applied across legacy businesses. Work collaboratively with colleagues in Legal, Regulatory Policy, Product, Marketing and Operations to implement practical compliance solutions and foster a culture of proactive regulatory delivery. Assist in regulatory engagement, investigations and complaints, preparing legal responses and briefing materials as required. Help evolve playbooks, templates, and guidance notes to improve consistency, efficiency and understanding of regulatory requirements across the business. Qualifications Senior qualified lawyer or highly experienced senior regulatory advisor with significant experience working within a specialist legal/regulatory delivery team advising on UK consumer protection law and Ofcom regulatory frameworks. Deep understanding of telecoms products, customer journeys, and the regulatory and legal frameworks that govern them. Demonstrated ability to embed regulatory obligations into commercial and operational processes at scale, balancing compliance requirements with commercial and operational realities. Experience in regulatory enforcement, including advising on complaints, investigations and dispute resolution. Proven ability to lead complex legal/regulatory workstreams related to product integration, proposition development and go to market delivery, with a track record of successfully designing and implementing compliant product journeys and governance frameworks. What we offer We care about our people's success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. Personalise your benefits for you and your family, like discounts, vouchers, a pension plan and more. We help with your career through our learning tools and top notch parental leave policies. Additional Information We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulator's standards. We believe everyone should have the opportunity to interview for a role that matches their skills. In collaboration with our Talent, Diversity & Inclusion teams and our employee led DEI networks, we have identified a range of reasonable adjustments to help you feel comfortable and perform at your best during the interview process. If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey - for example, extended time or breaks between online assessments, a sign language interpreter, or assistive technology - please contact your recruiter directly or email for guidance. During the interview, we want you to rely on your own knowledge and skills to show us who you really are-your personality, creativity and abilities. Above all, we're looking for authenticity and can't wait to get to know the real you.

Jun 25, 2026

Full time

Head of Governance and Legal

HOUSING OMBUDSMAN SERVICE-1

Opportunity to use your proven experience of delivering successful governance and legal services to provide senior leadership to governance, corporate risk, strategy, policy development and legal across the organisation. The Housing Ombudsman Service (HOS) provides independent, impartial and fair dispute support and resolution services for nearly 5 million households in England. Through resolving disputes effectively and promoting positive change across the social housing sector, we improve residents' lives and landlords' services. As Head of Governance and Legal, as part of the Senior Leadership Team, and based within the Corporate Services and Finance Directorate, your remit will include: providing advice on effective legal and governance arrangements, corporate risk management, committee secretariat, policy and strategy development, and in particular, in translating the strategic direction into a forward plan for the executive; accountability for the performance of the Governance and Legal team, creating and embedding a culture of excellence and continuous improvement and in line with required standards; setting up legal capabilities within the organisation including the effective handling of any judicial reviews and acting as Company Secretary for the new legal entity once stood up; developing effective relationships and collaborations with external stakeholders, representing and advocating for HOS, in particular with the Ministry; and significantly contributing to the development of strategies, business continuity plans, processes and policies that drive continuous improvement across HOS, with particular responsibility for those relating to the Corporate Services and Finance function. Core requirements, which ideally will have been gained within the social housing, regulation and / or Ombudsman sectors, for this pivotal leadership role include: qualified Company Secretary and/or degree and a track record of relevant CPD; demonstrable experience of delivering successful governance and legal services at a senior level; a track record of successfully leading at a senior level, managing managers and ensuring staff development across your service area; knowledge of company law, housing legislation and other relevant legislation; and exceptional stakeholder management skills with the proven ability to influence and persuade internal and external stakeholders at all levels. If you're looking for an opportunity to champion and drive continuous improvement across an increasingly influential and high-profile national organisation, it's an exciting time to join us and to contribute your skills to making a difference for millions of households. For further details, please click 'apply' and download the information pack. CLOSING DATE: midnight on Wednesday 03 June 2026 INTERVIEWS: 24 to 26 June 2026 PLEASE NOTE: Following unprecedented interest in our vacancies, we reserve the right to bring forward the closing date (close it early). The role will be closed to new applications immediately if / when we receive 120 applications or at the stated closing date - whichever occurs first. Applications after the role has closed cannot be accepted. We therefore strongly recommend applying as soon as possible. We are committed to providing equality of opportunity. We have an environment that is inclusive and recognises the value of difference in the workplace.

May 23, 2026

Full time

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