We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across (url removed), the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Feb 09, 2026
Full time
We believe in better. And we make it happen. Better content. Better products. And better careers. Working in Tech, Product or Data at Sky is about building the next and the new. From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate. We turn big ideas into the products, content and services millions of people love. And we do it all right here at Sky. As a"Lead Content Designer"in our Digital Customer Experience team, you'll lead the creation of world-class content across (url removed), the My Sky app, agent experience, and transactional communications. You'll own digital content direction across your portfolio, lead content delivery within Agile teams, and be accountable for outcomes that meet customer needs, business goals, and brand standards. What you'll do Lead content delivery"across complex web and native journeys, ensuring high-quality, intuitive, and consistent experiences at scale. Own digital content strategy"for your portfolio, shaping journeys that align to product roadmaps, CX priorities, and measurable outcomes. Champion the customer voice"in prioritisation and decision-making, ensuring content design reflects real user needs and evidence. Lead and develop content designers, setting clear direction, supporting growth, and maintaining high standards of craft and delivery. Translate insight into action, using research, analytics, and performance data to drive continuous improvement. Partner cross-functionally"with Product, Design, Engineering, Architecture, Analytics, Legal, and SEO to shape joined-up solutions. Set and uphold editorial standards, including voice, tone, accessibility, and inclusive language across all touchpoints. Drive AI-enabled content design, using CMS tools and LLMs to improve speed, quality, and consistency, while setting standards and sharing best practice. Align content to CX KPIs, WCAG guidelines, SEO, and compliance requirements, ensuring clear measurement of success. What you'll bring Proven experience delivering"strategic, user-centred, world-class digital web & app content"across large-scale digital products and services, with clear evidence of impact. Advanced expertise in"UX writing, plain language, inclusive content, accessibility, and editorial standards"at scale. Strong experience leading or mentoring content designers across"multiple initiatives, balancing quality, pace, and complexity. Advanced hands-on skills in"Figma, Confluence, enterprise CMS platforms, structured content, and reusable components. Demonstrable experience using"research methods and platforms such as UserTesting"to validate content, reduce friction, and improve comprehension. Proficiency in"Adobe Analytics and Contentsquare, using funnel analysis, session replay, and performance metrics to inform decisions. Strong communication and storytelling skills, with the ability to"influence senior stakeholders"through clear, evidence-led rationale. Comfortable operating in"fast-paced, ambiguous environments, with resilience, adaptability, and a continuous improvement mindset. Portfolio: Interested? While applying, please include portfolio/content showing evidence of your experience across these four areas: People - Helping develop high-performing teams. Process - Applying scalable UCD methods that drive measurable outcomes. Position - Influencing strategy and embedding design across an organisation. Product - Producing provable world-class app-first digital experiences (Outcomes & Impact) Team overview Sitting within the"Customer Experience Centre of Excellence, you'll play a key role in shaping digital content strategy and raising content maturity across the UK & Ireland. From joining Sky to engaging with our latest services, we're driven by one purpose. To create better experiences for our customers. The rewards There's one thing people can't stop talking about when it comes to : the perks . Here's a taster: Sky Q, for the TV you love all in one place The magic of Sky Glass at an exclusive rate A generous pension package Private healthcare Discounted mobile and broadband A wide range of Sky VIP rewards and experiences Inclusion & how you'll work We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We've embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You'll find out more about what hybrid working looks like for your role later on in the recruitment process. Your office space: Osterley: Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There's also plenty of bike shelters and showers. On campus, you'll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon. OR Leeds: Our spacious tech hub is under a mile away from Leeds train station. There's plenty of parking in the surrounding streets and at the nearby CitiPark. You can also blow off steam over a game of pool or table tennis, and stay fit at our subsidised gym. We'd love to hear from you Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It's a place where you can explore what if, how far, and what next. But better doesn't stop at what we do, it's how we do it, too. We embrace each other's differences. We support our community and contribute to a sustainable future for our business and the planet. If you believe in better, we'll back you all the way. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Product Manager SOC Analyst or SOC Specialist wishing to move into a Product Manager role. Hybrid working - Two days per week in-office in Horsham, West Sussex and 3 days remote working. Salary - £60k to £70k + excellent benefits scheme A market leading Digital Security Software provider with offices in UK, USA and Africa are looking for a SOC Specialist keen to become a Product Manager to join their UK team as they embark the development for a number of new products aimed at the SOC sector They are looking to hire a candidate with a strong background in Security Operations Centre work, who can work with their existing Product Managers and tech team to build a new SOC product for their global customer base. This role will suit a SOC specialist who is looking for a career progression move into a Product Management role. The SOC knowledge is key to this role, and they will train you on the client skills and product management skills needed for this role. This role is offered on a hybrid working basis - 2 days per week in Horsham, West Sussex and 3 days remote working This job will suit a SOC specialist who is passionate about joining a team who are building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company s vision and strategy. This role will provide the right candidate with the opportunity to work on some extremely rewarding projects supporting the development of impactful SOC and Digital Security software while working with a friendly and supportive team. SOC knowledge and IT Security industry experience would be beneficial in this role. The role has a strong opportunity for growth and will play an integral role in helping shape the company s new SOC products for the future. Role Responsibilities: This role will be responsible for gathering customer requirements from Sales, Marketing, and Training teams, and defining the product roadmaps with engineering. The Product Manager will also be responsible for prioritizing customer requirements to create winning products. The primary responsibility lies in defining a clear roadmap that aligns with engineering team goals while keeping up to date on all developments essential to achieving our desired outcomes. Responsibilities will include: Provide expert SOC operational guidance to product management and engineering teams throughout the product development lifecycle Define and document detailed system-level requirements for SOC analyst tools, ensuring alignment with real-world operational needs Translate SOC analyst pain points, workflows, and use cases into actionable product features and user stories Design and validate alert prioritization algorithms, incident triage workflows, and automated playbook logic based on operational experience Collaborate with product managers to shape product strategy, roadmap priorities, and feature definitions Conduct customer discovery sessions, interviews, and workshops with SOC teams to gather requirements and validate concepts Create realistic user personas, journey maps, and workflow diagrams that represent authentic SOC analyst experiences Evaluate competitive SOC tools and industry trends to inform product differentiation and innovation opportunities Participate in proof-of-concept development to validate new features addressing critical analyst decision-making challenges Work with UX designers to ensure intuitive interfaces that match SOC analyst mental models and workflow patterns Provide technical consultation on threat detection logic, MITRE ATT&CK mapping, and security operations best practices Support go-to-market activities by creating technical content, conducting product demonstrations, and engaging with prospective customers Mentor and educate internal teams on SOC operations, threat landscapes, and analyst workflows Ensure product features align with industry frameworks (MITRE ATT&CK, NIST, ISO 27001) and SOC maturity models Customer & Pre-Sales Enablement Act as a trusted SOC and cyber defence expert in customer meetings, workshops, and solution design sessions Support pre-sales engagements by articulating operational value, use cases, and real-world applicability Deliver product demonstrations and technical briefings tailored to SOC practitioners, security leaders, and decision-makers Translate complex SOC workflows and technical concepts into clear, compelling narratives for customers and stakeholders Support go-to-market activities through technical content creation, presentations, and customer engagement Skills and Experience: Minimum 6 years of hands-on experience as a SOC Analyst, Senior SOC Analyst, or SOC Team Lead Deep understanding of end-to-end SOC operations including alert triage, incident response, threat hunting, and case management Extensive experience with SIEM platforms, security orchestration tools, and the broader SOC technology stack Strong knowledge of threat detection methodologies, alert correlation, and incident prioritization frameworks Expert-level understanding of MITRE ATT&CK framework and its practical application in SOC operations Excellent communication skills with ability to articulate complex security concepts to both technical and business audiences Desirable: Experience in Tier 2 or Tier 3 SOC roles with incident response and threat hunting responsibilities Previous involvement in SOC tool evaluation, selection, or implementation projects Familiarity with product management principles, agile methodologies, or requirements gathering processes Experience presenting to executive leadership or external stakeholders Security certifications (e.g., GCIH, GCIA, GCFA, CISSP, GMON) demonstrating advanced security operations expertise This is an opportunity for a SOC Specialist to move their career from technical to a Product Management role while performing extremely rewarding work developing meaningful Digital Security & SOC Software. The role has the strong opportunity for growth and the chance to be an important voice in shaping the company s development processes. If you want to work for a company where your work will be enjoyable and have a positive impact on society in general, then this will be a great job opportunity for you to consider. Please send your CV for immediate interview. Please note that we can only consider candidates based in the U.K and who are willing/able to travel to their office in Horsham, West Sussex for two days per week.
Jan 30, 2026
Full time
Product Manager SOC Analyst or SOC Specialist wishing to move into a Product Manager role. Hybrid working - Two days per week in-office in Horsham, West Sussex and 3 days remote working. Salary - £60k to £70k + excellent benefits scheme A market leading Digital Security Software provider with offices in UK, USA and Africa are looking for a SOC Specialist keen to become a Product Manager to join their UK team as they embark the development for a number of new products aimed at the SOC sector They are looking to hire a candidate with a strong background in Security Operations Centre work, who can work with their existing Product Managers and tech team to build a new SOC product for their global customer base. This role will suit a SOC specialist who is looking for a career progression move into a Product Management role. The SOC knowledge is key to this role, and they will train you on the client skills and product management skills needed for this role. This role is offered on a hybrid working basis - 2 days per week in Horsham, West Sussex and 3 days remote working This job will suit a SOC specialist who is passionate about joining a team who are building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out products that deliver the company s vision and strategy. This role will provide the right candidate with the opportunity to work on some extremely rewarding projects supporting the development of impactful SOC and Digital Security software while working with a friendly and supportive team. SOC knowledge and IT Security industry experience would be beneficial in this role. The role has a strong opportunity for growth and will play an integral role in helping shape the company s new SOC products for the future. Role Responsibilities: This role will be responsible for gathering customer requirements from Sales, Marketing, and Training teams, and defining the product roadmaps with engineering. The Product Manager will also be responsible for prioritizing customer requirements to create winning products. The primary responsibility lies in defining a clear roadmap that aligns with engineering team goals while keeping up to date on all developments essential to achieving our desired outcomes. Responsibilities will include: Provide expert SOC operational guidance to product management and engineering teams throughout the product development lifecycle Define and document detailed system-level requirements for SOC analyst tools, ensuring alignment with real-world operational needs Translate SOC analyst pain points, workflows, and use cases into actionable product features and user stories Design and validate alert prioritization algorithms, incident triage workflows, and automated playbook logic based on operational experience Collaborate with product managers to shape product strategy, roadmap priorities, and feature definitions Conduct customer discovery sessions, interviews, and workshops with SOC teams to gather requirements and validate concepts Create realistic user personas, journey maps, and workflow diagrams that represent authentic SOC analyst experiences Evaluate competitive SOC tools and industry trends to inform product differentiation and innovation opportunities Participate in proof-of-concept development to validate new features addressing critical analyst decision-making challenges Work with UX designers to ensure intuitive interfaces that match SOC analyst mental models and workflow patterns Provide technical consultation on threat detection logic, MITRE ATT&CK mapping, and security operations best practices Support go-to-market activities by creating technical content, conducting product demonstrations, and engaging with prospective customers Mentor and educate internal teams on SOC operations, threat landscapes, and analyst workflows Ensure product features align with industry frameworks (MITRE ATT&CK, NIST, ISO 27001) and SOC maturity models Customer & Pre-Sales Enablement Act as a trusted SOC and cyber defence expert in customer meetings, workshops, and solution design sessions Support pre-sales engagements by articulating operational value, use cases, and real-world applicability Deliver product demonstrations and technical briefings tailored to SOC practitioners, security leaders, and decision-makers Translate complex SOC workflows and technical concepts into clear, compelling narratives for customers and stakeholders Support go-to-market activities through technical content creation, presentations, and customer engagement Skills and Experience: Minimum 6 years of hands-on experience as a SOC Analyst, Senior SOC Analyst, or SOC Team Lead Deep understanding of end-to-end SOC operations including alert triage, incident response, threat hunting, and case management Extensive experience with SIEM platforms, security orchestration tools, and the broader SOC technology stack Strong knowledge of threat detection methodologies, alert correlation, and incident prioritization frameworks Expert-level understanding of MITRE ATT&CK framework and its practical application in SOC operations Excellent communication skills with ability to articulate complex security concepts to both technical and business audiences Desirable: Experience in Tier 2 or Tier 3 SOC roles with incident response and threat hunting responsibilities Previous involvement in SOC tool evaluation, selection, or implementation projects Familiarity with product management principles, agile methodologies, or requirements gathering processes Experience presenting to executive leadership or external stakeholders Security certifications (e.g., GCIH, GCIA, GCFA, CISSP, GMON) demonstrating advanced security operations expertise This is an opportunity for a SOC Specialist to move their career from technical to a Product Management role while performing extremely rewarding work developing meaningful Digital Security & SOC Software. The role has the strong opportunity for growth and the chance to be an important voice in shaping the company s development processes. If you want to work for a company where your work will be enjoyable and have a positive impact on society in general, then this will be a great job opportunity for you to consider. Please send your CV for immediate interview. Please note that we can only consider candidates based in the U.K and who are willing/able to travel to their office in Horsham, West Sussex for two days per week.
UX Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 55k, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech' or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate, people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential. Could you be Triad's next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences. Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs. Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints. Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs. Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options. Workshops: Initiate, plan and conduct workshops with stakeholders and users. Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience. Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services. Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2. Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully. Measuring success: Work with stakeholders to define success metrics so that services can continually iterate. Agile working: Work and collaborate across multi-disciplinary teams using agile methods. Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring. Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry. Skills and Experience: Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports. Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable). Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights. Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq. Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms. Knowledge of front-end technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable). Comfortable working within Agile frameworks and collaborating across multidisciplinary teams. Experience working with Government Digital Service (GDS) standards and practices (desirable). A portfolio of UX work is available on request. Qualifications & Certifications: A degree or equivalent qualification related to the area you work in - Desirable. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: An interview with our Head of UX, including a career review and cultural fit assessment. A workshop and interview session with our principal consultants. We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
Jan 30, 2026
Full time
UX Designer Based at client locations, working remotely, or based in our Godalming or Milton Keynes offices. Salary up to 55k, plus excellent company benefits. About Us Triad Group Plc is an award-winning digital, data, and solutions consultancy with over 35 years' experience primarily serving the UK public sector and central government. We deliver high-quality solutions that make a real difference to users, citizens and consumers. At Triad, collaboration thrives, knowledge is shared, and every voice matters. Our close-knit, supportive culture ensures you're valued from day one. Whether working with cutting-edge tech' or shaping strategy for national-scale projects, you'll be trusted, challenged, and empowered to grow. We nurture learning through communities of practice and encourage creativity, autonomy, and innovation. If you're passionate about solving meaningful problems with smart and passionate, people, Triad could be the place for you. Glassdoor score of 4.7 96% of our staff would recommend Triad to a friend 100% CEO approval See for yourself some of the work that makes us all so proud: Helping law enforcement with secure intelligence systems that keep the UK safe Supporting the UK's national meteorological service in leveraging supercomputers for next-level weather forecasting Assisting the British government department that is responsible for the safety of consumer products, with systems to track unsafe products Powering systems that help the government monitor and reduce greenhouse gas emissions from commercial transport Role Summary As a UX Designer at Triad, you will play a significant role in our client assignments. You will seek to align multiple perspectives by providing coherent views of how best to build and deliver services as well as defining and developing the UX language of Triad. You should be an articulate and creative designer who can research and define user needs as well as solve the problems users face when interacting with business processes and IT systems. A strong portfolio of successful UX work is essential. Could you be Triad's next "Rising Star of the Year?" Our very own Head of UX, Lucille Harvey, was recognised for personal excellence at "The Chartered Institute for IT & Computing Awards." Key Responsibilities: User research: Plan and conduct user research with appropriate methods including user interviews and surveys to address research problems, establish user needs, highlight pain points and identify opportunities to improve user experiences. Analysis: Use appropriate methods to analyse research and triangulate findings across multiple research outputs. Producing artefacts: Decide upon and produce artefacts based on the research and design including personas, user journeys, and service blueprints. Design and iteration: Create wireframes and designs using various levels of fidelity as appropriate and collate feedback to iterate these designs. Prototyping: Create interactive prototypes to different levels of fidelity to be able to test design options. Workshops: Initiate, plan and conduct workshops with stakeholders and users. Stakeholder collaboration: Work with stakeholders, users, business analysts, technical teams and product owners to shape and develop the user experience. Usability testing: Initiate, plan, conduct and analyse usability testing to evaluate digital systems and services. Accessibility and inclusion: Ensure research activities are inclusive (for accessibility and digital literacy needs) and designed to ensure services adhere to WCAG 2.2. Information architecture and navigation: Research for and design the information architecture to ensure users can navigate successfully. Measuring success: Work with stakeholders to define success metrics so that services can continually iterate. Agile working: Work and collaborate across multi-disciplinary teams using agile methods. Advocacy and education: Advocate for and educate client teams about user-centred design including upskilling and mentoring. Best practice and community: Be part of and contribute to the Community of Practice to ensure it develops alongside developments in the industry. Skills and Experience: Deep analytical thinking with a strong ability to communicate insights clearly through presentations and reports. Skilled in designing accessible systems and services, with a good understanding of WCAG 2.2 guidelines and inclusive design for users with varying levels of digital literacy (desirable). Experienced in creating intuitive, user-friendly digital experiences backed by solid user research and usability testing, with the ability to extract and present actionable insights. Proficient in prototyping and design tools including Figma, Adobe XD, Axure, and Balsamiq. Familiar with research and analysis tools such as Dovetail, Mural, and Microsoft Forms. Knowledge of front-end technologies (HTML, CSS, JavaScript) and analytical tools like Google Analytics (both desirable). Comfortable working within Agile frameworks and collaborating across multidisciplinary teams. Experience working with Government Digital Service (GDS) standards and practices (desirable). A portfolio of UX work is available on request. Qualifications & Certifications: A degree or equivalent qualification related to the area you work in - Desirable. Due to the nature of this position, you must be willing and eligible to achieve a minimum of SC clearance. To be eligible, you must have been a resident in the UK for a minimum of 5 years and have the right to work in the UK. Triad's Commitment to You As a growing and ambitious company, Triad prioritises your development and well-being: Continuous Training & Development: Access to top-rated Udemy Business courses. Work Environment: Collaborative, creative, and free from discrimination. Benefits: 25 days of annual leave, plus bank holidays. Matched pension contributions (5%). Private healthcare with Bupa. Gym membership support or Lakeshore Fitness access. Perkbox membership. Cycle-to-work scheme. What Our Colleagues Have to Say Please see for yourself on Glass Door and our "Day in the Life" videos at the bottom of our Careers Page Our Selection Process After applying for the role, our in-house talent team will contact you to discuss Triad and the position. If shortlisted, you will be invited for: An interview with our Head of UX, including a career review and cultural fit assessment. A workshop and interview session with our principal consultants. We aim to complete interviews and progress candidates to offer stage within 2-3 weeks of the initial conversation. Other information Triad is an equal opportunities employer and welcomes applications from all suitably qualified people regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion, or belief. We are proud that our recruitment process has been recognised as inclusive and accessible to disabled people who meet the minimum criteria for any role. We are a signatory on the Tech Talent Charter that aims to bring industries and organisations together to drive greater inclusion and diversity in technology roles, in addition, as a Disability Confident Leader.
A leading global research platform is modernising its user experience across millions of articles and book pages, and they re looking for a highly skilled UI/Visual Designer to help shape the next generation of their reading and discovery interfaces. You ll join a specialist UX team responsible for elevating accessibility, consistency, and performance across a vast, content rich product used by tens of millions of people every month. Working closely with Product, Engineering, and UX partners, you ll translate strategy into polished, production ready UI that supports a mission centred on advancing knowledge and improving outcomes in science and healthcare. What you ll be doing Leading visual and UI design execution using Figma, with a strong focus on component libraries, variants/tokens, auto layout and high quality developer handoff. Applying and contributing to a large scale design system, including new typography and Graphene based components. Partnering with developers to QA implementation and ensure WCAG compliant accessibility standards are met. Producing clear documentation, design decisions and artefacts that support iterative releases. Enhancing the platform s visual consistency, readability and long form content experience across responsive breakpoints. What you ll bring 4 6 years experience in UX/UI design for content heavy digital products. A proven ability to deliver accessible, system based UI at scale in close collaboration with engineering teams. Expert level Figma skills , especially for design to delivery workflows. Strong experience with design systems , component alignment and cross product collaboration. Exceptional typography craft , particularly for long form reading environments. How success will be measured Timely delivery of pages and components migrated into the design system. High quality implementation that passes design QA and meets WCAG standards. Consistent visual and typographic execution across all breakpoints. Clear communication, documentation and positive collaboration feedback. Tangible improvements to UI consistency, brand alignment and accessibility. Interview process 30 minute phone screening with the hiring manager minute portfolio review with a panel of colleagues If you re passionate about elevating complex, content rich experiences and want to contribute to a platform with global impact, this contract offers the chance to make a meaningful mark.
Jan 15, 2026
Contractor
A leading global research platform is modernising its user experience across millions of articles and book pages, and they re looking for a highly skilled UI/Visual Designer to help shape the next generation of their reading and discovery interfaces. You ll join a specialist UX team responsible for elevating accessibility, consistency, and performance across a vast, content rich product used by tens of millions of people every month. Working closely with Product, Engineering, and UX partners, you ll translate strategy into polished, production ready UI that supports a mission centred on advancing knowledge and improving outcomes in science and healthcare. What you ll be doing Leading visual and UI design execution using Figma, with a strong focus on component libraries, variants/tokens, auto layout and high quality developer handoff. Applying and contributing to a large scale design system, including new typography and Graphene based components. Partnering with developers to QA implementation and ensure WCAG compliant accessibility standards are met. Producing clear documentation, design decisions and artefacts that support iterative releases. Enhancing the platform s visual consistency, readability and long form content experience across responsive breakpoints. What you ll bring 4 6 years experience in UX/UI design for content heavy digital products. A proven ability to deliver accessible, system based UI at scale in close collaboration with engineering teams. Expert level Figma skills , especially for design to delivery workflows. Strong experience with design systems , component alignment and cross product collaboration. Exceptional typography craft , particularly for long form reading environments. How success will be measured Timely delivery of pages and components migrated into the design system. High quality implementation that passes design QA and meets WCAG standards. Consistent visual and typographic execution across all breakpoints. Clear communication, documentation and positive collaboration feedback. Tangible improvements to UI consistency, brand alignment and accessibility. Interview process 30 minute phone screening with the hiring manager minute portfolio review with a panel of colleagues If you re passionate about elevating complex, content rich experiences and want to contribute to a platform with global impact, this contract offers the chance to make a meaningful mark.
